Royal Prestige Cookware Reviews

I bought my pots and pan back in the late 90’s with 45 years warranty with all bells and whistles. Now that I am trying to get new handles Royal Prestige tells me I have to send them in because they are too old and will replace with lesser quality products depending on inspection of product. My set was almost 3k and 7ply pans. The best at the time. They want to replace with 5 ply pans, lesser quality (already had 1 replaced and is cheap quality) and not promising them to match as a set (Which at the time buying the set was their sales pitch, the big deal) even now is their pitch.

I bought a Comal and pressure pot, after they said will come to my house to show me how to use, never show up. I ask for the warranty, but they said that I need to paid shipping to send to the company for check if its qualify for warranty. I think it's very unprofessional the treatment to a customer, it's not a cheap price I paid it for.

Hello well about two years ago I ordered a water filter. OK well the guy never came back to it so back in August somebody came to my house and told me it was wrong water filter so he told me you were gonna give me another one and then he said the other ones gonna be paid off. They messed up my credit. I’ve been waiting for them to fix my credit because of Royal Prestige. They keep on charging me something. It’s already paid for. I already talked to somebody and they’re just giving me the runaround. They’re using my son’s information. Messed up my son's credit.

I had a terrible experience when I purchased a complete set of Cookware in early April 2024 with one distributor named Jeff **, who promised me that I would only need to give him the names of 10 families to get my money back into my account. Her also said he will add a Juicer to my order if I buy the most expensive option he presented to my family. He lied on adding a Juicer that never arrived till today. He lied about my money returning into my account after giving him 10 names. He held unto my commission for 5 months with promises to send to me and would never send or pick my calls. He only pick my calls when he needs favor from me. Severals people I introduced him to do business had similar or even worse experience. This experience made me to concluded that Royal Prestige does not have a good business structure to evaluate their business partners. I am in the process of involving the law enforcement to expose this SCAM business.

The sales Representative Mercedes ** straight played me in my face with a supposed deal but turns out the pot quality is just too overpriced. On top of that I asked if I could return the pots and my money back she stated yes and now is saying I can’t get none of it back. Well I think it’s a ripoff stating the fact I have concrete text messages and she does not want to refund me my money. This is a fraud and unbelievable considering the fact she’s an elderly women. If there was not going to be no refund being put in place she could of told me that and I could of kept the pots and figured something out.

Royal Prestige is in my opinion the biggest scam!! Not only I am being charged thousands of dollars for 3 pots, but found out that I am also being charged interest by an unknown bank. I found out that the pots are NOT non stick even though I was told they were. Those cookwares are NOT worth the large amount of money they are charging us and I feel is disrespected and deceived by the company and their representatives.

I need to return a product and get the money I already paid back, and to have the contract in which they want to force me to continue paying the installments of the product I do not want eliminated, without affecting my credit. The advisor gave me a price and they are making me pay almost double. I contacted the saleswoman and she does not give me a solution. Please contact me.

I did buy several Products one year ago, it took almost 39 points from my credit score, I did pay in advance, never late and one year before I couldn’t get my points back. I can’t imagine if I had been a bad customer how it would be impact my credit… Be careful buying here, for instance if you have plans to buy a home it can be devastating.

This is the worst product I’ve bought. Also the people that attend you afterwards don’t do any good to you after they get their commission. I honestly wouldn’t recommend them at all. I’ve been had this for a long time and have not been impressed especially for the price. I'd just say take your money somewhere else.

This company is the worst company!! I purchased a water filter more the years ago!! I have to send them back the filter! Because it wasn’t working properly! Is Been 2 months trying to get my filter back! They said can’t gimme back the filter because they doesn’t have it! Or gimme my money back!! I lost $1.200. This is frustrating! Don’t trust in this company. They stole from me 1.200.

Their salesman do not have integrity or honor as core values. They promised one thing and do another. Their mark up is super high. We had bought around 3 different products and the last one was the water filter for kitchen and two bathrooms for around ** with tax, finance by them. Little do we now, we got 10 days to cancel after product got here on August 8 and today that I was calling to cancel my wife order, they told me it was too late and they refused to let me talk to a Manager and they do not have no control with salesman, because they are independent contractors. The salesman promised to install it as soon as we get it and conveniently went past the 10 days to cancel.

I had a lot of problems when using the warranty, the sellers do not explain that the 50-year warranty is only from the factory, if my utensils suffer an accident, break or are damaged by any accident, they do not fix it, this is written between the lines of the contract that almost no one reads because everything is done very quickly at the time, while the sellers are deceiving people with beautiful words and making them believe that they will have their beautiful and wonderful utensils for 50 years, but it is a big lie. They are the great deceivers.

I regret ever coming in contact with these people. Their service is not good at all and the quality of their products is even worse. Feels like I'm in debt for life with them. My bill doesn't seem to end. Definitely do not recommend getting this service at all.

I purchased the easy release from Royal Prestige. The pans lost their easy release capabilities. I guess we really shouldn't have used them three times a day. The pan that we used the most was the first one to go. Eventually using the pans was a nightmare; the most basic thing like cooking egg would get stuck. At first I thought maybe we had done something to the pans, but turns out everyone we discuss this with has the same issue. It was quite a big ticket for them to not work in the end. I come to find out that no matter what brand, the non-stick capabilities will diminish the more you use the more you are pretty much eroding the layers of the material.

I ordered a tortillas pan. The box was damaged and I opened it, I had it for not even 5 day and returned because is too small for what the purpose was and they didn't accept it back because it had my fingers printed on it. Well that's what they said, and I didn't even touch it. I will never buy anything else from them. Also is overpriced. Never again.

Woman from Royal Prestige make me a call and she said, she was an ANALYST from Royal P. She was so disrespect just because I told her, "Oh no thank you. I'm interested in nothing about kitchen because I don't like it at all"...and guess what? She was so sarcastic and said.. "Oh so you don't like bathing either?" and I., really? And she said she was ANALYST?...

Be careful when you make purchases from this company, since in order to sell you, they promise many things which in a few months will change according to their rules, they promise you everything to sell you, and in the end they change everything, when you call to complain they treat you as if they did. They will give you the products, they, THE SELLERS, have the worst customer service, they are the same, when you call them, they get upset because you don't buy anything from them, and they want you to forcefully buy from them and if you don't buy from them.

I’m very disappointed with this product, I bought 3 pans the easy release. They’re supposed to be nonstick but even though I use a sponge to clean them and silicone spatula, it still deteriorated very quickly. I don’t recommend this products at all. The vendors promise so much on the products but it’s not true. Many things they say, they hide so much information specifically if you need to return or get the warranty.

Me and my fiance went to a Dinner4Two presentation on these cookwares. We were sold, and we went through a whole process. We had to put our ID and SSN on the papers, etc. They said they would get back to us for the down payment. They texted me asking for my SSN again saying "they couldn't find it" even though it was on the papers. We haven't gotten charged, and I feel like it was a huge waste of time and a scam for getting our SSN. And why would we even need to put it down if it is just pots and pans??

I don't know how the hell, I came into path with this company. They are horrible. The employee are disrespectful and rude. I purchased pots that they so call say they are high quality no stick etc.. They had an employee come to my house to so call maintenance the pots and show me how to cook, I have never heard of pots having to have maintenance done to or someone having to show me how to cook. That was a complete insult to my face had a women. I even made a video while the employee was at my house and laughed because he really thought he was going to have justice. Guess what? NOPE. The eggs stuck. They had me send them in, to get a call saying they tested them and they work fine. I mention, "Well you keep them and you can also keep the money you got out of me" and yet they said I have to get the pots back and continue to pay. They are out of the rabbit as minds. Wouldn't allow me to upload video.

I am deeply disappointed by the recent experience I had with Royal Prestige, a company specializing in the sale of pots. An account was opened at this company, and despite my attempts to contact them before the contract's return policy end date, no staff member was able to assist me with returning the items. The salesperson from Royal Prestige came into my home personally and opened the packages, rendering the return policy null and void. I believe this action was premeditated to secure their commission and prevent me from returning the items per their policy. As an elderly person, I feel taken advantage of by Royal Prestige. I did not allow the salesperson to use the cookware, as I did not want it, and the items have not been used. Despite this, Royal Prestige will not allow me to return the unused items. These people prey on elderly and have no morals. And I would give them zero stars.

I don't recommend Royal Prestige, it's super expensive. Bought 3 pans for $3k. These pans need to be used at very low temperatures, which is ridiculous. It was a stupid decision; the pans only have a 5-year warranty, and they reduced their warranty. Sales personnel will push you to buy; otherwise, they will get angry if you don't make a purchase.

I'm still paying for this horrible product!! Already sent them to warranty and their response was I was chopping ICE with them. Smh /_? And the sales lady said she was going to help me and never did. I own a set of knives I purchased at Walmart for less than 100 dollars 17 years ago and still have them intact. I was just sold by the sales lady that I deserve better and I was going to build credit. I regret buying that trash.. Don't waste your money.

DO NOT BUY FROM THEM. They use high pressure sales tactics to sell mediocre, overpriced cookware. Then they will give you every run around possible to charge you extra to include cancelling your automatic payments, and changing your communication languages. The call center staff is rude and unhelpful. I would rather have spent 3k on off brand pans and knives from Walmart than the absolute waste that is this company.

Spent 2000 on frying pans and sets. This is so far the worst purchase I could have done. I feel scammed. The frying pan first time I used the eggs got all sticky which they said that would never happen. I ask the person who I purchase from that works for them and she said I have to schedule an appointment for them to come to my home and make a demo of how to use the product correct and also apply a Product on the pan so it’s ready to use. It’s been 6 months, all I’m asking is to just change mine to something that will actually work but no response. All I can say is stay away from this brand. It’s not worth buy some pots that you got to be extra careful when using. Plus the 50 years warranty it’s all crap. They don’t do crap for you.

I had a horrible experience with this company. Sales order said refunds take 10 days, ours took over 30 days which resulted in me incurring charges on my card. I had to call and email several times to get my refund processed. I am still waiting for this. They shipped out products even after we cancelled our order. Such a waste of time and money either due to incompetence or lack of checks in the system. Buy from them at your own risk!

They bad on warranty, I bought a blender but the motor gave out and the blender plastic was cracked. Try to get it replaced but they told me it didn’t match my warranty supposedly and I even call the seller and nothing.. scam.

I bought a knife from Royal Prestige about 15 to 20 years ago. After several years the tip of the knife broke so a few weeks ago I decided to call customer service to get a replacement (according to them these have a 50 year guarantee), So, after the runaround my replacement was denied. According to them since I didn't have a receipt (remember, this knife has been brought over 15 years ago) and my phone number didn't show in their system they couldn't honor the guarantee, REALLY. I don't recommend this company, don't spend your money on products so expensive, you get better deals on a retail store and you will get your money back if not satisfied with your purchase.

I met a person who sells this product. Completely lied to me. OKC 405 grocery store Feria Latina (Leonardo). Also said he could come and show me how to cook with a pan. I bought which is one of the dumbest things I’ve heard! If you claim the pan doesn’t stick then why should you have to tell me you can come and show me how to make an egg when all I use is butter on a low heat! I told him the pan wasn’t good. He said I would have to mail it back and they have to inspect the pan for any burned damages & they would decide if I was right, so why do that? If the pan turned brown they were going to deny it, not just that he messaged and messaged me until he took me to court, a small pan I bought that was $300 cost me 882.24. Sales rep also took me to court.

We got the juicer. I used it one day and it broke. I want to return and get my money but and they said that I have to stay with the product because I took it out the box. For me this is a scam. The product is already not working and they just want replace the part. I do not understand why we can not get a refund instead. I am not happy with customers service and the product.

They finally called me back today after I called them and created another ticket. They are replacing my item with a comparable item since the oil cote is discontinued.

I ended up paying over $3k for a few pots and pans. The level of poor service is horrendous to say the least. I am almost done paying off these pots and the harassment of calls received to buy more or for payment (which I've always paid) is worst than all marketing calls received in a lifetime combined. I've told them at least 100 times to take me off any marketing list and have boldly told them I'll never buy from them again and still the calls continue. I've received calls from regular numbers, WhatsApp, and blocked numbers which should be illegal. DON'T BUY FROM THIS CO!!

Their knife set was guaranteed to last 50 years or more when sold to me. The knife is messed up all of them are I would have been better off buying Miyabi or Zwilling knife sets. I have been paying off the knife set and other stuff I got and each time I tell them they say they'll replace it this month, they keep telling me that if I don't pay they can't guarantee what I bought. I tell them each month for the last 3 months I'm paying fix my knife. Now I'm at a point where I got a lawyer for their fraudulent practices, and just told them today that if they don't respond to what was agreed on contract and with their representative when I bought everything that I will see through to sue them and get back every dime I've paid to this day for their infringement on their contract.

I bought from Royal Prestige the easy release products, at the same time Other 2 families bought the same product. All of us have the same Problem with the easy release products, these became to change color inside and all the food that we want to heat or prepare stick to the pan. We had all the care that Royal Prestige recommended us but now we Don’t have nothing, a very expensive products and the same quality of a $10 pan. I recommend don’t buy from Royal Prestige. At the end they are not going to give you the warranty they promise at the beginning. Don’t buy Royal Prestige!

When I call the company, the answer was those are very delicate products, need to handle with care. Still waiting for the handles. The person who answer me was very impatient. Also when called the agents about the situation, the wife (they are a couple team) said she was busy right now, she will call me later that day. That was a month ago; still waiting. At least the handles are needed to use this to fry something, the eggs stick bad. I still save with my Walmart ceramic frying pan.

My mother purchased a filter for $1500 and the technician that came to her house switched it for a cheaper version, to make it worse the damn filter doesn't work and we we called customer service. They say that is not their fault but it is. It's been more than 3 months and finally some came and told my mother that what they did was wrong. Took the filter and left without any solutions a total fraud. My mom is 78 years old and today I'm going to hire a lawyer to sue them. Royal Prestige takes advantage of elderly people. They should be ashamed but we will take them to justice. Don't buy anything from them. They are a big fraud.

Sales had contact me and resolved the issue, still waiting to register the product in the system. Thank you.

First and foremost, this company is known for having good merchandise and being overpriced. Everyone is allow to do what they want with their money. However, when a representative is at someone's home for more than 4 hours trying to convince them to buy after having home owner say "no, thank you" multiple times that is disrespectful. Feeling like the only way they will leave is by saying yes. Trying to cancel the next morning but having this representative make you feel like you're not thankful enough of the discounts and extra merchandise added to your order it's insane.

On November 28, 2022 my wife and I invited two Royal Prestige Representatives to our home to discuss possibly purchasing some kitchen items. Once the meeting was over, we decided not to purchase any of the items. Several days later UPS delivered a box of kitchen items that we didn’t order. We have been trying to return the items ever since, the box didn’t contain any paperwork and was opened. So far, my wife has been threatened with collections and being taken to court over this matter.

Hi. My recommendation is stay away from this company when they come to you. They tell you one price if you do a return. They give you another price because they don’t want to lose the commission. I return a shower filter. They told me the price was around 900 and right now that they process the return. My credit for that return was only 350 and my new balance is still around 1,650 and the original balance was 2,001. Once they knew I did the return, the guy called me, saying not to do the return because It was going to affect my credit.