Rowenta Steam Irons Reviews

I purchased my Rowenta Iron at Macy's last year in May and the iron has went out today 12.19.2024. I call consumer service to see what they were willing to do because this iron was not cheap @ $105.00 with tax. To be told by customer service there was nothing that Rowenta could do. And it would take 2-3 business days before I could speak with a manager. I don't feel like the Rowenta iron is worth the high price tag and I will look for another more affordable with options that performs just as well, if not better.

I bought a Rowenta iron (2 of them in the past 4 years) what I would say is that they try to make look themselves as they are the best but, they are not... Don't fool yourself. It is the most annoying thing ever. They say not to use distilled water when you use the steam button, hard water is coming out. No matter what, you use the iron and the steam button throws hard water on top of your garment. I am so disappointed. I am just going to buy a Black and Decker iron for the price. DON'T YOU EVER BUY A ROWENTA EVER AGAIN.

I bought a Rowenta steam iron on which the steam function did not work. I went to a great deal of trouble shipping it to a service place (rowenta's UPS shipping label caused a lot of trouble and delay at UPS). When it came back, the problem had not been resolved. Many phone calls, much run-around, and now I have to ship it AGAIN. I've been a customer of rowenta's for many years but I have been treated so badly that I will never buy another of their shoddy products (made, of course, in China).

I spoke with Marissa in the customer service department at Rowenta to her know that my iron has not been repaired. I told her the heating element is not working because the iron (after 10 minutes) is not getting hot. She argued with me and told me they repaired it. I told her she is wrong! I have the iron and it is not working. Buyer’s beware because customer service these days are lacking!

I purchased a DW9280 steam iron August 18, 2022. In July 2023 the iron ceased to function properly. Still under warranty. It was replaced with an iron with fewer features and I was told I only had the warranty from the first purchase which had expired. On top of this iron being $20 cheaper when I received the replacement than my original purchase, it is 1.5 pounds heavier and does not have a water spray function. I'm upset, have a sore wrist and feel poorly treated by Rowenta. The product is inferior and the lack of warranty is upsetting. I bought the first iron because it was advertised as made in Germany. The replacement was not. Overall I would rather go wrinkled than ever buy a rowenta product again.

I should have known better after the junk Rowenta iron I bought in 2016. Somehow I managed to let myself get caught in the hype last year. Spent a lot on their top-of-the-line. It would make a better colander than iron. Leaks like a sieve. So they fooled me twice. Won't happen again....ever!

My $200+ machine is unusable because of an irreplaceable cartridge. The customer support basically said that they no longer produce these cartridges and were sorry for the inconvenience. Horrible policy on their part. Btw, the machine's warranty expired just a few months ago.

I purchased this expensive iron just over one year ago in June 2020. Whilst within the warranty period, the steam stopped working effectively. This was one of the product's most vaunted properties. It was repaired within warranty but when using the iron, it was not heating up sufficiently, leaked water constantly over the clothes. I have kept the steam holes clean and tried numerous different electric outlets. When standing on its own and not heating, the entire water reservoir leaked out from under the soleplate. Rowenta have refused to answer e-mails or acknowledge my request for advice. My $20 'spare' iron works much better than this expensive, over-priced product. Avoid if possible. There are better, cheaper options on the market.

Rowenta 1830005479 DG7530, Compact Steam Station, 1800 Watts, Dark Green. This is my second. The first worked great for many years and still works, I simply decided that the first version did more steam and did not get hot otherwise. I wanted to try the new version. I purchased it on Oct 2020 and used it maybe once a month or less. It stopped working 18 months after purchase. The warranty is for 1 year but I paid over $400 for this iron. I phoned the company and we chatted about the warranty and they told me to submit receipt and take a photo of the bottom of the iron and send it to them in an email. I did and they responded (I believe it was the same woman that I spoke to on the phone) that it is no longer under warranty but they'd be happy to send me the address of a service provider to get it fixed at my cost.

We paid £74.99 for a Rowenta iron and after just 4 months (used in accordance with the instructions) it was leaking water. Rowenta refused to offer a replacement or refund, instead offering to repair the iron - this would take between 3 weeks and 6 weeks! No replacement in the meantime. I asked what we were supposed to do for an iron for this time and they had no interest in answering. I even wrote to their MD but just ended up with the same response with the exception that they incredibly offered us a discount on the purchase of another Rowenta iron!!!! A poor product and truly awful customer service. PLEASE AVOID THIS COMPANY AND MAYBE IT WILL CHANGE ITS ATTITUDE.