Rowenta Steam Irons
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Rowenta Steam Irons Reviews
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I purchased a Rowenta Perfect steam over two years ago but unfortunately it started throwing out brown sandy granulates. (Would like to know if anyone know where I can get it services?) Thought this was a good life for how much I’d used it. I decided it was time to replace so I thought an upgrade to the Rowenta Silence Technology would be better but am so disappointed with its performance???? thinking 6.5 bar would be better than 5 bar. Unfortunately this was so not the case. Very disappointing for the cost of if. Also, I know it’s only a little thing but there was not Velcro strap to keep the cable tidy????
Received iron for Christmas 2018. After six months started leaking water which in turn dropped on my leg and burned me. This is my third iron and they all leak. Customer service will not respond to emails even after they give you a case number. You never hear from them. Terrible iron and service. Never purchase a Rowenta if you want a good iron. This is my last Rowenta.
Granted, my iron is between 12 & 14 years old. And, until this recent incident, it had worked pretty well except for some minor spitting and hissing from the water well. What I also learned is to always read your owner's manual even if you have owned similar products over the years. I grew up using distilled water in my irons and was completely unaware that the recommendation is now for tap or spring water.
Anyway, I was ironing yesterday, added some more distilled water, and then left the room to do another chore. Within 5 minutes, the smoke alarms in my home went off (thankfully they work). Ran to the bedroom to see 6-9" flames shooting from the iron (not the cord, not the outlet, the iron itself) and molten metal pouring out of the steam vents. Very scary but dealt with it. Very fortunate that no clothes were nearby and that the damage is limited to a 'toasted' iron, burnt through fire-retardant ironing board cover and scorched metal ironing board.
The helpful Rowenta service rep (and he was which is why 2 stars) explained that their quality control folks would like to see the iron and emailed a mailing label. He also told me about their changes in water recommendations (let's plaster neon colored labels on boxes!). However, I can't recommend this product because never should a simple appliance like this one catch fire spontaneously. We are so thankful it wasn't worse. And never again will I leave a room with the iron plugged in.
I like the iron, but I now have had to repair the power supply cord inside the base of the unit twice. Noticed the iron would not stay hot all the time and when I wiggled the cord going into the unit, the overheat light on the same circuit, would flicker. When I took off the base, I found one of the wires had burned inside the insulation. Removed about 3 inches of the wire and rewired using wire connectors. Worked for about 2 years, and it just recently did the exact same thing. I don't believe the power cord is rated for the 1700 watts.
On 5/24/19 I checked the internet for any recalls to find out if anyone else had the same problem as I had and yes there were hundreds! I owned a Rowenta DW 5080 and as I was ironing the iron was on fire on the inside and I could see through the front how bad it was burning where the water reservoir is, I called the Rowenta customer service and talked to a very rude woman (I did take her name) on the phone. She said she had never heard of such a complaint and no recalls. My warranty was out after 5 years. She never asked me my name, I then read her the numbers and the date on the iron. Said made 06-13 (that’s the date it was made). So she said to me ...."And by the way you aren’t getting a new iron."
I never asked her for anything and she said the best they can do is give me a coupon if I wanted to buy another Rowenta, and What if my house would of burnt down? On one of those reviews a man asked how many complaints does it take before you people are going to recall this iron? $129 for an iron and this is the answer you get! Made in Germany PLEASE DON’T BUY! The old saying LOOK FOR THE UNION LABEL... Made in the USA. Hope everyone that owns one dumps it before something bad happens. Thanks for your time reading, Illinois housewife.
I have purchased three Rowenta steam irons during the past 8-9 years. Yes, I know, call me crazy but I thought I liked the brand. I overlooked issues with the irons such as leaking, turning off on its own, and finally, not working at all. I followed the approved cleaning directions after each usage and it still did not prolong the lives of the irons. My last iron, model DW5080, recently stopped working after about two years. I spoke to a customer service representative manager about a free replacement and was told if I did not have a receipt (which I didn’t, but should have after three purchases) there wasn’t anything that can be done other than providing the contact information of a service center for repairs, at my cost. Needless to say, I am very disappointed in Rowenta and will never purchase any of their products, ever.
I buy a Rowenta iron every year. It begins leaking after a few months, then it just DIES after a year. It’s been quite a few years. I really like the iron, hence the two stars, but for $100 range iron, it should last more than a year, plain and simple. I feel very foolish buying it again and again, but I really like it.
I purchased this Rowenta steam iron DW9280 about a year ago, after about 6 months it stopped steaming. I tried the self clean option but nothing. When I called Rowenta, they suggested I use partial spring water even though the manual specifically says not to. I was told there was nothing more they could do to help me and referred me to a repair dealer a 100 miles from my home. When I called the dealer, it would cost me $100 to repair. I bought this iron because of the reputation of Rowenta and was disappointed they don't stand by their product.
Over the last number of years I have purchased 3 of the same model iron, only to have it begin to leak out of the bottom corner of the iron. Fortunately, I have returned to the store to exchange the faulty iron for a new iron. Today, after leaking began on yet another iron, I called customer service and was given an interesting reason why this could be happening. She said that if I don't de-scale the iron every two weeks this could happen. She also said that perhaps I should mix spring water with the regular tap water even though the instructions clearly state to use tap water only. I think both reasons she gave for the possibility of leakage were an excuse for an inferior product. These irons used to be so good that you could have one for years.
My original iron I had for years unfortunately fell off of a shelf during an earthquake. If that hadn't happened I would probably still have the iron. The ones they are making today, appear to be the same quality, but unfortunately, the looks and feel of the iron does not tell the story of the internal workings of the iron. Clearly there is a problem with reservoir leakage as many other reviewers have stated. Unfortunately, the company does not wish to address this problem. Bad customer service and poorly made product! Not the Rowenta of yesteryear!
I purchased this Rowenta (SteamForce) a year and a half ago thinking I would get one that would last. I quilt and this is my third Rowenta in 8 years. Tonight all it would do was make a very low humming sound, no heat, and the dial would not light up. It is on a surge protector. I'm very disappointed in this product. I'm not sure I want to bother sending it back to the manufacturer and pay shipping only to have it go out again.
I bought my iron approximately a year ago. Although it was expensive we believe you get what you pay for and the iron worked great until the other day when it would not turn on. I had it tested and was told the cord malfunctioned, at which time I contacted their service dept and requested a new cord. I was told I would be responsible for the replacement part. I think we had our last iron for 15 years without a problem. Guess you do get what you pay for! Never Again!!
These high price steam irons do not perform as advertised. Three steam irons failed in less than ten years. After sale service almost does not exist. Customer service totally unprofessional. Very disappointed with the product, quality and after sales. Many other manufacturers sell steam irons with same features and longer warranties at almost 1/3 price. Do not recommend the steam irons.
Iron does not have a good cleaning design. It does not allow the calcium build up to discharge fully, therefore every time you iron it will expel build up on first steam burst. Also leaks at bottom of plate. Sent to authorized repair by Rowenta and still will not stop doing this. I called Rowenta and basically she told me I have to clean it more than 3 times before each use or use a different brand of water. I followed directions to a T and watched video on YouTube. Still expels calcium or dirt. Terrible iron for money and extremely BAD customer support or service.
When this iron worked it, worked wonderfully, when it worked. It could steam press a cotton button down oxford shirt or pants like the dry cleaners. But this is my 4th Rowenta and like the others, it starts with that articulated power cord connection on the iron. Cuts off and on while you are using it. You think it’s working until all this water starts to spill out. Now the iron will not heat up, just makes a ticking sound and the lighted settings you chose for the type of cloth you are pressing just blinks, all this after you wiggle the power cord into some position to get the thing to turn on at all! This seems to be an ongoing problem with these irons, you’d think by now Rowenta would have redesign/re-engineered this problem after all these years. An iron that cost as much as this one such last more than 2 years.
I purchased this like most people on this review string having previously had a Rowenta iron for many years. However, I am just really disappointed in my last purchased. Rowenta DG8520 Perfect Steam 1800-Watt Eco Energy Steam Iron Station Stainless Steel Soleplate, 400-Hole, Purple. I took the first one back as it was faulty - saying it was empty. Second one exactly the same problem. Have purchased another manufacturer now. Can't believe it had exactly the same fault. Don't buy this product till they sort out this obvious problem.
Do not buy Rowenta products, my steamer had a leak (not visible) and got completely calcified outside. The thing is entirely broken after 3 years. I opened it to see what was going on and if I could repair it and I found that (See picture). The temperature sensor was broken, most probably because of the contamination or something. Several screws were stripped due to the severe calcification and they teared when I tried to unscrew them to access the boiler. I sent the picture to Rowenta asking where I could buy another steamer, they told me I voided the warranty and that I had to bring it to an approved repair center. I am throwing this in the garbage. http://tinypic.com/r/16ar47t/9
Rowenta Pro Precision Microsteam 400 - Steam trigger quit working after 3 years. My friend had the same problem. With only a 1-year warranty on an expensive iron, I think I will search out another brand to replace it. I don't know the cost of repair yet, but will fill in the blanks after I take it locally to a small appliance repair shop. Always save the receipt when purchasing a Rowenta!!! I purchased through Amazon.
Rowenta stole my money on this iron (Rowenta DG8430 Pro Precision 1800-Watt Steam Iron Station). $200 I might as well have ripped up and flushed down the toilet. I have owned two Rowenta steam generator irons that were wonderful. So I bought a third. Immediately it would not steam. My husband found a hunk of sponge in the water works and removed it. Then it steamed for 2 months and stopped. I called Rowenta customer service and got a very unpleasant clerk. She told me I was using the wrong water. I changed the water, still no steam. I called again and was argued with and given the runaround. Eventually they gave me an address to mail it to a service center in Michigan. I sent it in, it was gone for a month, and was returned steaming. It steamed for a month and stopped. Same drill, I called, got snotty condescending response, kept advocating and eventually got another address to send it in. I sent it in.
It was gone for a month and then a brand new iron arrived in the mail. I used it twice and it worked. Then it began to spew water from the sole plate and the back of the iron. My husband noticed it and asked why it was leaking so much. I unplugged it, let it cool down, and threw it in the trash! Rowenta used to have a quality reputation. That reputation is gone. I will NEVER buy another Rowenta iron and I advise others not to purchase one either. The iron was not able to iron. The customer service was awful and they never made it right. I did not buy this iron so I could spend my time mailing it to service center after service center.
I bought an inexpensive Black and Decker iron for the duration and it heats up every time, steams every time and does not spew scalding water on my feet when I iron. I understand how difficult it is to know if you can believe a review. You can believe this one. I have been sewing for 57 years and ironing as many. I need a reliable iron for my sewing and to iron the family clothes. I have purchased Rowenta for 43 years and been pleased. But they have lost my loyalty. I am bitter about this. Rowenta stole my money and I have nothing to show for it!
I replaced my 20 year old iron with a Rowenta DW5000, even though it was working fine - just felt it was time for a change. I researched the brands and models and decided on this one. I have had it for less than a year. It never occurred to me to save the receipt. I have used it maybe 5 times --only pulled it out to iron one or two items so I never noticed that it shut off by itself after 8 minutes... and didn't come back on again until after it cooled off. The manual is ridiculous and impossible to figure out what the heck they mean. Customer service was very polite - they called me - had me go crazy trying to see the itty bitty serial numbers on the back and then had me send a picture. Just got an email that since I don't have a receipt it isn't covered but I could throw good money after bad by sending it to one of their service centers. THANK YOU SO MUCH? Save your money. Do not buy from this company.
I recently had to replace my wonderful 25 year old Rowenta steam iron. I purchased the Rowenta model Focus. I absolutely hate it. It is so big and ugly, and I struggle to read the proper settings for the different materials. And, it is so difficult to determine how much water is in the thing. It is also difficult to fill with water. It is big and heavy and lifting it to do my ironing is exhausting. I am so disappointed with my purchase. Have been reading other reviews that the thing doesn't last. Good riddance when that happens. I will try another company.
I have as a gift in my birthday. I try it, a leaking water for one side. I did ask someone by phone. Asked for a pr - pay first class stamp and I want to send back it. They said is going to be in my pocket if I wanted send the iron. I am not agreed and I am still have this unused appliance. Any additional questions?
I bought a Rowenta Focus Model DZ5161 iron from Sam's Club probably 6 years ago. It was expensive and I didn't want to get another one, so when it started leaking water after a couple of years, I returned it to the store as defective--it was under warranty. I really wanted a refund but all they would do is give me another. The replacement has been no better. It overheats, scorches clothes and leaks out the bottom every time I add water to it. It is going in the trash! My daughter got me a Shark iron for Mother's Day and I love it, so far!
Purchased a Rowenta DW8080 about 18 months ago and the iron quit working. Initially I would move the cord around and it would work for a minute or two. Now, nothing works. This is my second Rowenta and my last.
I've had this Rowenta Focus for several years and it seemed to work fine. We now have a 1-year old cat in the house that runs all over the place like crazy at times. I was in the middle of making dinner and left the iron when I went to stir a pot that was overcooking. I heard a clunk and was cleaning up the stove. When I went back to the iron, it was on the floor hot plate down! I picked it up and the floor was scorched and hot to the touch. The iron never shut off! Now I have a ruined floor!
The irons leaks water. Complete ripoff for the range it has been priced. I was surprised to see so many other complaints regarding the same problem. With the inability to hold water this item is completely useless, Clearly with some many issues there is a design flaw and should be recalled!!! I took out my old $19.99 Black & Decker from the closet after about at least a min 1 year of storage and occasionally tossing it around and worked like a Champ. Holds the water no problem at all. I had purchased this iron on the fly for a trip. I'm glad I didn't get rid of it when purchased the Rowenta DZ5080 and yes the Black & Decker is much older than the Rowenta. This expensive iron that yields no quality results.
We purchased a Rowenta steam iron because I started ironing all my dress shirts for work, and the 10 year old iron we had wasn't doing a good job getting the wrinkles out. Ours is not the most expensive Rowenta iron available. We chose it because it is a model manufactured in Germany, and someone at the local hardware store where we purchased it recommended it over more expensive models.
In short, the iron is excellent. It heats up quickly, has an auto shut off feature (like many good irons), and the steam output is outstanding - the metal plate has hundreds of small holes, as opposed to the 10 or 12 holes in our own iron. You can also press a button for a shot of steam, and there is a different button to spray a small amount of water. This iron does not have a retractable cord, which some people might want. We use this iron 2-3 times a week, have done so for a long time. It doesn't leak and has performed in an outstanding manner throughout. Highly recommended.
After spending much more for a Rowenta steam iron (they supposedly have a good reputation), all the thing does is leak copious amounts of water each time I try to use it. It's going back to the store where I bought it. I see others are having the same problem. Absolute garbage from China -- should have known.
My Rowenta iron overheated and burned holes through the fabric of a costly (vineyard vines) dress shirt. I phoned Rowenta customer service. I never got 'customer service', I just got an overheated argument. The rep actually asked if I had a receipt for the shirt! Well, I'm ironing the shirt, I MUST OWN IT. Goodbye, Rowenta. Hello Oreck!
I received a Rowenta Steam Iron as a mother's day gift in May of 2015. Less than one month past the one year warranty, my iron overheated when I turned it on. It got so hot that it burned and melted my ironing board pad. This was a very dangerous thing to happen. My sewing room reeked from the burning smell. Rowenta agreed as a COURTESY to repair it for me. I have used the iron 4-5 times since the repair, and it has happened again. Rowenta refused to repair it again. This iron was over $300. As a seamstress, I need a good steam iron that is safe and reliable. This one clearly is not.
My daughter bought this expensive Rowenta Steam Iron for me. It is just under two years and it is leaking water all over the clothes and the ironing board. I am trying to find a customer service number for them and I cannot find it. I would not recommend this iron to anyone. It cost too much to perform like this.
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