Roto-Rooter Reviews

Had sewer line liner installed to the tune of $6300 plus additional work done to the tune of $1800 total of $8100. When oked work to be done was never told of any discounts. Only to find out later of a senior discount of 10% denied because it was a quote. Then had additional worked done while on the job denied the senior discount. Then found a $20 discount magnet on my local phone book. Denied again because I had to present it to the technician at the time the work was done. Nothing said on the coupon. If they are going to offer these coupons and discounts at least offer them when getting a quote? So if you are a senior asked for any discounts and or any coupons at time of quote. Very disappointed to say the least. Would give it a minus 1 star if possible.

Roto-Rooter refused to provide an estimate on the phone. Upon showing up at the end of the day to a clogged pipe where poop water was overflowing over my yard and flooding the neighbor’s yard, the technician decided that $420 was the right price but would include a 6 month warranty to come out again and again. After trying a bit hard to unclog he determined that the sewer line was 'gone' and that the warranty would only extend to 1 month. Right then and there. Then when he made the paperwork for the invoice he did not note what kind of work he did.

Called for a blocked drain and a cracked pipe under the tub on Tuesday morning, quoted $99-200. Service was quick as usual. The guy they sent out caused an electrical problem in the house when he plugged in his snake machine, few different stories of what happened there but the boss kindly recommended we get a electrician out for safety sake which is appreciated.

I called Roto-Rooter. They took a little time to come but it was fine. They came in. Told me the problem. Told me what they can do. I said I can't afford what they're trying to do so they went to see where the clean out was. Found it and told me they can not do... but they change their mind did it anyway. They were very caring, kind to me. They help me seeing I had my grand kids and charge me cheap and warranty. Thank you guys for doing what you did for me. I was very happy with the job. The Roto-Rooter in Tucson ARIZONA were very kind caring. Love them.

Roto-Rooter was called to clog a drain line outside, and ended up breaking a drain line inside my property. Roto-Rooter sent a third party repair service to fix the flooring damage, when I advised that I have my own repair company I want to use. They ignore my request to pay for the damages they caused. Then when I filed a BBB complaint, they lied and said they were not responsible when they never denied fault. I recommend never using this company for anything, it will save yourself a lot of headache as they are unethical and refuse to take responsibility for their mistakes.

I called 5 days in advance for a plumber to come to my home. They scheduled the appointment between 9-12 Monday and confirmed they would call 30 mins before arrival. I received a call Monday around 10 saying they were running late, but would call me 30 mins before arrival. They called again at 12:30 and said again they were running late but would call me 30 mins before arrival, they then called at 3:15 saying they were still running late and couldn't provide an ETA of when they could come out. I then requested we reschedule for Thursday. Never once did they apologize for the inconvenience. Just said it was because it was raining...

I called for a clogged kitchen drain that needed to be snaked. Was quoted an emergency price for a Sunday of $500+ ($525 or so I believe he said). The guy arrived in early afternoon and took 3.5 hours for a job that should've only taken 30 minutes for someone that knew what he was doing. So 3.5 hours later I was slammed with a bill of $648 and my sink was still clogged as he couldn't get the snake through the reduction fitting 20 feet down the line. They tried to reschedule a "Journeyman" to come back, but when I asked they stated only the first 30 minutes would be included in the prior day's charges, then we would "discuss" what the further charges would be. I cancelled and called a local plumber who fixed it in an hour. When I told them I was cancelling because they ripped me off and left my drain clogged, their only response was, "Sorry to hear that". Well me too as I will NEVER use Roto-Rooter again in my life.

On April 11 I called Roto-Rooter because there was some water spilled on the ceiling from the water faucet. I called while I was on work when service tech arrived my home. He called me and said I need to have water restoration service. Then I asked for the estimate but Mr. James ** (tech) said my homeowner insurance should cover (no price estimates). I gave him insurance phone number, Mr. James told me my deductible is 500 dollars rest will pay by insurance (lied) then I was agreed to begin the work over the phone. My wife at home signed the work order. There was no price estimates written (TBD). Next day insurance company's agent came to inspect. He said my deductible is 2500 dollars. I was shocked. The house was hot because they left a air mover and dehumidifier, my 9 yr. old son couldn't breath.

My mother's drains were clogged up so she called RR. They were supposed to come in the afternoon but arrived at 8:30 AM. My mother (who is 90) let them in and they ran a video where they said it stopped at the foundation and that the pipe had shifted; it could be roots but likely the pipe and that they needed to dig outside. They gave her an estimate of $8,800 and had her initial a work order (I'm assuming since I was not there). My sister was sleeping through all of the and when she called I got a hold of RR and cancelled the work. They had already sent out a worker to mark for gas lines and the excavation crew was on their way. Needless to say they wanted to start digging ASAP. The work order also said they would dig a hole 5' long and 7' deep. If there was more damage they would likely have to replace the entire sewer line to the street at considerably higher cost.

My hot water heater was leaking so I tried my plumber. He was tied up and so I called Roto-Rooter since they were a national company. They sent someone out within a couple of hours or so. They said I need a new hot water heater which I knew. They called around to find one to fit my closet and they had to go and picked it up and would returned the next day.

Drain clog removal - Did the job. Only took about ten minutes. The charge was $288.00 less a forty dollar coupon. Super pricey considering I got price bids for the same thing for $150.00 and $100. So should have used other companies. Way overpriced!! Especially for Seniors.

I am a handyman and had bath cabinet ready for serviceman. He looked at situation, four feet to main drain. Gave me estimate which I misread and being senior did not hear correctly. We moved into this property 3 years ago and drain was slow. We used plunger and improved it. When I remodeled, placed new toilet, sink and cabinet. There was in trap extensive hair, someone washed their hair in sink. By previous plunging pushed some hair in drain pipe and over time started to slow again. We used plunger again and sucked it back up to stopper unknown to me. I gave up and called crooked Roto-Rooter. He estimated $256.95 which I did not realize, all he did was remove stopper and remove a big wad of hair. He had no mercy, evidently sent my OK to crooked Roto-Rooter and I was stuck.

After talking to first technician that came out to clean our 3 rain drains, went with the jetted (water) and camera for $700+ dollars for 2 hours. The technician came out to clear the drains by jetting (very high water pressure), which can tear up your black drain pipes and Roto-Rooter is not responsible. We explained that the drains had been previously installed prior to us moving in the house. We had no idea where the drains were connected to when pointing to where the water comes out onto the property out of the drains. The one drain on the right side of the property was hooked up to two downspouts and had clear clearance. Then the left side of the house had two drains. One goes to the back of the house up a hill, who knows where it ended. Time was running and did not want to spend more than $700+ dollars to find out where it ended. Probably in our neighbor's yard somewhere.

On 05/29, I called Roto-Rooter to change the Fill Valve and Flush stopper because it would not fill tank. They were prompt which is a plus. The repairman very quick look at the toilet and stated, "Yep it need to replace it." He says I might have some parts for it and started to get them. I said "Wait, How much this cost?" He says, "$300.00". I say, "WHAT?" I told him, "The only reason I called you because I recently had back surgery. No thank you, I'll wait until I can do it". He asked me, "What did you want to pay?" which tells me he inflated the cost. I said, "Thank you but no thank you." I would tell customers to "BEWARE OF THIS COMPANY".

I have tried to get service from Roto-Rooter 3 days in a row. The first time was in the evening, and they said they don't have any plumbers in the area, so they scheduled an appointment the next day which was fine. The next day rolled around and they called two times to say they were running behind. The third time they called, they said no one could come out. Now I'm pissed! So they said they would be there the next day between 10-2 and they call again this day to say they don't have any plumbers in the area. At this point I needed to cancel to find another plumber.

I called Roto-Rooter and complained of their predatory charging practices. The receptionist lady promised that somebody will call from their company in two hours to discuss with me on my "concerns" on the issue. Nobody ever called. On May 9, 2017, I again called the company and asked to send a plumber to fix bathtub leaky faucet naively thinking, that after I had complained of their enormous charging rate they will curb their appetite. My mistake.

Called Roto-Rooter in Adrian, Mi for clogged drain that I had put some celery leaves down the garbage disposal. Owner who scheduled appointment never gave me quote and when questioned Brian, the tech who came out, said he was told owner had given me quote. I should have asked for quote up front, tech said, "I hate when he doesn't give quote then I have to argue with the customer." Maybe if tech would give quote this would not be a problem. The tech was here long enough to charge 310.00 for hour and half. I told him to quit. I thought something was funny when he said there was the worst build up he ever saw. I had a new sink with pipes under sink put in last year. I am very careful what I put in garbage disposal and I clean my drains once a week with baking soda and salt and hot water.

Mike ** came out at night around 10pm. He told me he would have to make a small pin hole in the wall to fix outside faucet. He put a 10x10 cut in wall. I wish he would have told me instead of writing in the dark on a contract I didn't have a copy of and then charged me an extra $50 for parts. A bunch of lies. Call to complain and management was just as bad. Oh and he said, "We don't fix the hole, that's on you."

We called Roto Rooter because of its well established name in the business. A technician came to the house and without providing us with a diagnosis or an estimate proceeded to maintenance our plumbing without our authorization. He then presented us with a bill for $500. When the shop was contacted (Newburgh, NY Edward Lang), the owner Edward Lang was sarcastic, unprofessional, belittling and argumentative. We have had to try to settle our complaint with the corporate office due to the owner's inability to appropriately navigate the situation.

About two weeks ago, I called Roto Rooter because the main sewer line in a house that I own appeared to be blocked. (I diagnosed the problem, and my diagnosis was correct.) The RR tech arrived quickly, though he did not call in advance as I was told he would by the dispatcher. And he cleared the clog-- tree roots that had penetrated into the main sewer line. He worked for about an hour, and the charge was over $500! He informed me that he had no flexibility on the pricing, and that whether I wanted it or not, I would be charged for a video examination of my main sewer line at some point a few weeks from his repair. This is absolutely predatory pricing. All the worse since the tech gets under $100 for the job, despite having to provide his own van and all his own tools.

Roto-Rooter charged a huge fee and did not solve the problem. In addition, they quote an even bigger cost to jet out the main sewer drain. By all accounts, this is BS! I have since found out that Roto-Rooter is a very expensive company compared to others. Now I have to pay another plumber to come out and find/solve the issue. Based on their service and the fee charged, I don't recommend Roto-Rooter.

I had a man from Roto-Rooter come to my home today because my bathroom sink wouldn't drain. He spent 10 minutes getting equipment out of his truck and snaking the clogged drain. That's all 10 minutes. He charged me $467.69 to do this. This is Highway robbery. Had I known he was only having to do that I would never have signed the paper. I am an elderly, handicapped woman and your firm has taken advantage of me. I will certainly bring this exorbitant price to the attention of the Attorney General. This amount is ridiculous. I have already posted this information to all my friends and their friends in social media.

I've had to hire plumbers on three different occasions for work in my current home. They have all charged me $150/hr. I can rationalize that rate, even if I don't love paying it. Roto-Rooter, on the other hand, charged $485 to snake 20' of tub drain. (From estimate to clean-up the job took 40 minutes.) They wanted an additional $265 to snake a sink drain. When I protested the price, it dropped to $150. I declined to have that job done because I was feeling so ripped off. The charge was such a shock that I called the main office just to make sure that the plumber they sent out wasn't running some sort of hustle. When I stated that I usually pay $150 an hour, the person with whom I spoke said their hourly rates is $269. I told her it was weird then that I was charged $485 for 40 minutes of work, an effective rate of $647/hr... She then said that $485 was, in fact, their charge for a sewer line cleanout. My project did not involve a sewer line cleanout at all.

Friend (Single female customer) called RR for estimate on dishwater/sinkerator drainage problem. Serviceman provided estimate of $485 labor and $130 parts (?? All parts come with new sinkerator) if customer bought sinkerator (Cost $75) to replace bad sinkerator which serviceman said would fix drainage problem. I installed sinkerator for friend in less than an hour and new sinkerator did not fix dishwater drainage problem. Turns out bad drainage motor in dishwasher ($450 to replace, installment included). So serviceman wanted to charge $615 to install a customer-bought sinkerator that took me less than an hour to install and didn't fix problem. Total cost of non-plumber friend to fix problem: $525 for new sinkerator and new dishwasher. Roto-Rooter is a SCAM! Be aware and get more than one estimate from 2 different companies!

Once the appropriate service member arrived, around 6:30 p.m., the required work (replacing one of the master bath sink faucets) was swiftly and professionally completed by Bruce, Tech #**. Unfortunately, our scheduled appointment was for between 8:00 a.m. and 12:00 p.m. The first service member arrived at 1:30 p.m. and promptly informed me that he could not complete the required repairs and another service representative would need to be called. I had to constantly call the dispatch personnel to get updates on when or if another service tech was coming.

Flush Master in tank was taking 1 hour to fill tank full. They came and scrapped a little hard water deposit off in 10 minutes and charged my senior parent $250.00. I will leave as many reviews as I can to warn others about their dishonesty. Better call another company. Service was last week. I am very upset about this.

Short and to the point... Took off work TWICE to wait for Roto-Rooter. The first time slot was noon-4. They called after 5 pm and they were sorry but behind and would be there soon. They NEVER showed up. Called about 9 pm and offered to come out. We declined. Was given a $75 off coupon for them not showing. We set up another appt for a few days later; this one was for 8am-noon. They called after 10 am and said they were running late. They NEVER SHOWED UP!!! We called to get a status check at 1:30. They said their tech was running behind. How are you "running behind" if you're already an hour and 30 minutes late??? The customer service rep was VERY RUDE. She needs guests relations training... actually, she should be taken off the phones. Anyway, NEVER going with them again. Such a waste of time... and a waste of effort.

DO NOT GET SCAMMED BY ROTO-ROOTER. Wife at home with kid while husband was at work. On Thursday morning the technician arrived on time, said he couldn't get his rod all the way to the house so he called his field supervisor with a camera. Supervisor, Greg **, arrived promptly, ran the camera, looked at the sewer line from inside the house and said our problem was a collapsed/broken pipe at the house, quoted $5300 to replace with new cleanout at broken pipe. He said they cleaned out the tree roots and we could use the shower and toilets but not flush down the toilet paper due to potential clog on broken pipe. We were charged $429 to clean out the line, but if signed contract they wouldn't charge for rodding. We opted to call three other plumbers for quotes and pay the clean out fee.

I called Roto-Rooter and spoke with the local manager. He was polite, asked more questions to understand the situation and resolved the problem very quickly. He agreed that free assessment should be like that and refunded this fee. Based on his response I will likely use Roto-Rooter again, but still, would recommend you not to sign "free assessment" for the price of 269$.

Horrible, single women beware!!! This was June 2016, and I will never forget. The rude Snohomish county plumber made a big deal about some garbage in my well house. I don't have garbage pickup. Anyway, he said it would cost 1500! To replace a fitting. I got a second opinion it wasn't even the fitting. It ended costing me less than 300 from the other plumber. If I would have gone with Roto-rooter, I would have spent 1500! And not even fixed the problem!!!

Contacted Roto-Rooter because I saw so many ads. Thought they were reputable and fair. My mistake. I should have checked the reviews online. Problem: Clogged kitchen drain. Needed a snake to get in under the disposal. Should be a 15 mins job with the right tools. What happened: Called the Roto-Rooter 800 number. They were very polite but would not quote a price. Said the plumber will inspect and quote. That wasn't true. Because there was a price list for services. Plumber comes in on Fri afternoon. Takes a look and quotes $450 for the services. But will do it for $349 because he can give me a discount. Given that I have a party on Sat morning I decide to cough up the money. Ugh. I feel like I was robbed.

******* Published on other site: https://fresno.craigslist.org/lbs/6006288450.html *****

I had a water leak at home. The water below the sink in the first floor had leaked and came down to the ceiling. I called to Roto-Rooter. They were supposed to tell there is a charge for visiting of $115 which I wasn't aware of. A guy stopped by at door, still said nothing about a charge, looked where the leak was. He didn't touch pipe, he said there was no issue. He mentioned that there could be something above the ceiling the water is leaking and left my home. I got an invoice for $115. When I talked to manager about the invoice over phone, he said that's their policy not to tell the charge of $115 upfront, but needs to be paid. This I think is unacceptable.

Serviceman arrived at residence and asked what problems I was experiencing. I stated bathroom and kitchen were backing up. He then quoted 250.00 and what method of payment I had for services. He unclogged bathroom and then said he couldn't clean the complete sewer line because of roots and showed me bathroom was now draining. He said he would bring invoice to me to pay and sign. I asked about kitchen and he stated it should be working. I said I wanted kitchen checked. He told me it was a separate charge and he had cleared sewer and kitchen should be working. He then checked kitchen sink and found it was clogged and unclogged drain line and charged 110.00 extra. I am disappointed with lack of clarity for charges and attention to services that were asked for.

We have a main line clog. We had a couple other plumbers look at it and let us know what needed to be done. The other plumbers were very busy and let us know that Roto-Rooter could probably get to it faster. So we called Roto-Rooter. They showed up said that they could not fix the problem because we do not have a main cleanout and that the toilet was not an option. Other plumbers explained that toilet may be an option and told us where a clean out could easily be cut.

We called because our laundry room and garage were flooding. We had called 2 years ago with the same problem and spent a lot of money then. We paid 235 for the services (on Saturday) and we should have denied paying upfront this time because they did not have the camera to see what was causing it. It was an incomplete service. They then said they would call back on Monday to come out. I heard nothing all week and called the following Saturday. I should not have to hunt anyone down to finish a service we paid for. When I spoke with them on Saturday I was told I would get a call as soon as we hung up from someone who will come out that day. We hung up and I received no phone call all day.

The technician was ok, installed the pump. But upon completion when he gave us the final total for work done, I was not happy. How are you gonna charge $505.00 for labor, when the parts costs 269.00, almost double for labor than what the part cost. I feel they should have told us the cost of labor before he started. I've had this work done before from a plumber and never paid this much. I will not use them again. Their labor cost are outrageous, I feel like I was robbed.

The service person was 3 hours late. I lost 4 hours of pay for leaving work. Upon his arrival and explaining the problem the trap plunger was stuck in the drain line, he explains that the only way to get the plunger out is to dig up the basement floor. At that point I told him to leave. I went to the local rental store and rented a snake for $80.00. It took less than thirty seconds to pull the plunger out of the sewer line. I can't believe that they are able to stay in business. They are totally untrained and not at all customer friendly.

I called Roto-Rooter on Sunday January 15, 2016 for a clogged drain line, as I was unable to drain the bathtub or flush the toilet. When I called I explained to them what the problem was and requested an estimated quote. The Roto-Rooter agent informed me that the technician would provide a quote after he assessed the issue. The technician arrived, assessed the problem and told me that he would snake the main drain from the street to the house for $265.00. I allowed him to proceed.

I had a very bad experience with Roto Rooter. I had a leaking pipe in the ceiling. They came and fixed the leak. Then the problem started. They told me that since they fixed the leak, they had the service my heating system. Charging close to $6000.00. After they "serviced" my system, part of the house had no heat. I called them and they said it was the thermostat. They requested additional payment to install a thermostat. After I complained they installed the thermostat free of charge but still part of the house has no heat. I called them again now they said is the pump. Until now 4 months later my heating system is not working properly. Please avoid this Queens NY based company. Poor service, expensive and they don't know what they are doing.

Incompetent staff, exorbitant prices! The guys came yesterday, left the job unfinished, informed us not to use the water, toilets, bathrooms, could not find the problem. Bunch of incompetent staff, including the scheduler who could not respond to an emergency situation in 2 days. All they needed was to come with a plumber but they did not. We have to suffer the consequences.

We had Roto Rooter come to find out why our toilet wasn't flushing. A tech came out (he was late). He told us nothing was wrong, we needed a new toilet. We put one in and the problem still existed. We called them to come back. AGAIN they were late. The tech was there for three hours and had no idea what the problem was. He called three of his co workers and then called the Master Plumber of Roto Rooter. No one knew what the problem was. After he played around with our toilet he did something that caused our second bathroom from working. Leaving us with no plumbing!

ROTO-ROOTER are top-class RIP-OFF artists. Charged $308.00 for sump that costs $128.41 retail. Their own wholesale price must be much lower. INV # ** of Jan 4, 2017. SERVICED BY DANIEL **. THIS IS MORE THAN A RIP-OFF. This is GREED UNLIMITED. Zoeller 53-0002, Model N53 Mighty-Mate Cast Iron Effluent Pump .3 HP, 115v, 1 Phase, Manual, 1-1/2 Inch Discharge, 9 ft. Cord $128.41.

Upon calling RotoRooter.com they call right back at my home in 30 minutes. Peter the tech very respectful. Explain everything step by step. A gentlemen. His tech #**. Don't find this kind of person these days. Knew his stuff. Told me not to worry, "Our team will take care of the mess." Thank you RotoRooter.com.

Guy came out, moved the toilet to put snake down to unblock pipe, when he could of done it from the outlet outside which I had to show him where it was. It was Dec 25, 2016, could of waited, cost me 513 dollars. I feel ripped off.

Called for water leak detect. The guy kept listening over the same area for an hour. Never went outside to listen for leaks in ground. $125.00 and did not find the leak. Totally incompetent and very unprofessional. Called American leak detection, the guy found the leak outside in 10 min.

We had one clogged toilet. We were given a ballpark range, totally off! This included their expensive product, 1 gallon of pipe shield. He actually poured it down our kitchen sink without asking and then charged us $57.73 for a gallon of this caustic fluid! He actually said it was grain based! We are very disappointed. Buyer beware and fingers crossed we can get back at least the money for a lie!

I had this company Roto-Rooter do 3 things, change a shut off valve on a toilet, tighten down the back of a toilet, and replace 4 small PVC pipes all connected together in a basement. It took 2 hours for all. This job cost me $800.00. I called the company back to complain about the price and a manager was supposed to call me back and never did. Never again with this company. Total rip-off!

Recent water main replacements in my area have resulted in debris blocking some pipes in my old house (109 years). There was also an old galvanized steel pipe from the meter that burst under the house; Roto-Rooter fixed that successfully but it was not cheap; a 2-foot pipe in less than 3 hours was $1275. A technician came out to survey the blocked pipe did a diligent analysis, charging me $254 for estimate of $16,000. There was no breakdown of labor of parts. A phone visit to his boss got it down to $13,000. This to go in the drywall And replace 2 risers? Am using another local plumber, far more civilized, for a ball park range 2,500-3,500. 'Nuff said.

When Roto Rooter arrived, I was not given an estimate immediately, but he asked me the problem. I said it was backing up in my kitchen sink, and now the dish washer is not draining. Okay, so he said he would go on the roof, asked me if the vent or trap was on the roof, I said yes, {he should have had an idea of this}. Well, the snake did not do it. Now he comes in and gives me an estimate of 1,865.50 for the job, He said he has to jet it out from the main water line. Asked if I knew where it was, I said no. By the way he had put a camera down, and had already dug up what he found out was an add-on line for the toilet in my garage. The snaking he had done nearly tore the roof up. Very noisy. So, now he finds the main line and jets it out. Yes, there was debris in the line. Yes he worked for 8.50 hours, but, I still cannot justify the amount I paid, since the bill was not itemized.

I made an appointment with Roto-Rooter several times on 11/29 2016 and they confirmed my appointment. I called back to confirm my appt with Roto-Rooter for the second time on the following day. I continued to confirm our appointment and they called me at my home phone. They made an appointment with my home at ** for 12 noon on November 30, 2016. They confirmed this appointment with me and said they will call me at 12 noon before they come to **. I called them at 1 pm same day, 11/30 2016. They said they will be at my home to fix the problem this day. They never came. I spoke to Thiomas and said "where are you." He said "I will be at your home in 30 minutes." I waited outside and for almost hours in the pouring rain.

We have a house my grandfather built in 1952. We were put on the sewer system in 1979 when it was finally available in our area. Back in 2003 I had a major drain backup due to tree roots penetrating the cast iron drain. I called Roto-Rooter to come out since that was the only company that could run a drain snake, the 350' needed to clear out the roots and the drain.

DO NOT USE THIS COMPANY. This is a review of the company Roto-Rooter and its dishonest and/or incompetent scheduling. The company rescheduled twice. I had an appointment scheduled 2 days in advance. They called 30 minutes before the plumber was scheduled to arrive to cancel. This happened TWICE! The first time this happened, they said "the plumber is on his way, just stuck in traffic," then called me 2 hours later to cancel. They may be cheaper than the competition but they are completely unreliable. I am not surprised that their rating on this ConsumerAffairs website is 1 star. I rarely give reviews online, good or bad. But in this case I felt it was necessary to warn consumers.

My gas hot water tank stopped working. I called Roto-Rooter company. The lady was nice and offered 40 dollar free checkup on the tank by service man. When he showed up, looked at it, said my thermal coupler went bad. It won't stay light to start the burner under the tank. I didn't know exactly the work involve. He quoted me 286 dollars. I had a coupon for 20 dollars off from their website. He made me pay 276 dollars. The thermal coupler part cost 10 dollars and I Googled how to do it. I could've done it myself compared to like changing car oil yourself. I got ripped off. Hope someone reads this try another company or attempts it themselves from Youtube.

Not warned about $39 trip charge. Called about a problem drain from bathroom sink. Ad says an estimate is given first. Tech arrived promptly enough but his quote was almost $200. I declined. Got charged a trip fee even though I was never warned.

I had a sump pump issue. My sump pump light was on and water was coming up through my basement floors. I called Mr Rooter they said that they could not get to me until the next day. I waited and of course they were a hour or so later than what they told me. Some puny little guy came knocking on the door with small cuts on his hand. I open the door and showed him the problem. He was like whoa, whoa, what the? I looked at him kind of crazy. He proceeded to tell me that my sump pump was rigged and that it would cost me 1500 to fix. Me being desperate said, "Okay do you have a payment plan?" He said, "Yes but we have to run your credit and get you approved". Thank God it declined. I never needed my sub pump fixed. It just needed to be reset by pushing the button which turned the light off and caused all the water to go down. Mr Rooter you all should be ashamed of yourself. I am hoping you all are stopped and dealt with for your falsehood.

Basement shower drain was not draining. The first tech Roto-Rooter sent was totally incompetent and the drain was worse after he said it was unplugged. Charge was $318.00 for about 50 minutes of his working time. He gave me a warranty for the work. Next day: They sent out two techs to correct the problem. Of course there would be more charges for this work. They snaked the drain line and this did not fix the problem. Now we have to put a camera in the drain to see what is going on. Another charge. Finally they used water under pressure to dislodge the build up. They damaged my steps moving their equipment into the basement. The water hose used was dirty and black in color, which left black marks on my hardwood floors. They did not clean up after finishing the job. Two men for almost 3 hours. This is a total of less than 7 man hours. My total bill was $1,769.00. I have filed a complaint with the local company out of Livonia, Michigan.

This Roto-Rooter is scam! I am formal employee at this company who are based on commissions. They make technicians to go out and sell as much as they can to make money. The company is based on sewer repair which they make technicians to make big deal out of homeowners, especially those elderly people. I worked at this freaking company for 11 years and I was making 150k plus a year but after a injury I had I found out you are just a number.

Our sump pump started leaking so I called our local Roto-Rooter company, they responded quickly but send a plumber who had never replaced a sump pump. While a perfectly pleasant gentleman, the repair was beyond his skill set. After he left, the new motor kept running all night and into the next day. I opened the lid and the new pump looks like it is faulty as it is spewing water and does not appear to have a float to measure the volume of water in pit. Then I agreed to have their abatement people soak up the wet carpet and they asked for $1,000 for an area that if it was in a square would be 3x3. I agreed to have them vacuum up the wet carpet and for $500, they arrived 3 hours after promised, never called to explain and the technician spent 15 minutes and the carpet is still wet.

DO NOT USE THEM! After being quoted one price I was charged more than $100 more. I called and got the quote originally then confirmed the price when I called again to set up the appointment. When I called for an explanation I was told "it is what it is" and that somehow it was my fault for not understanding. Besides, it was probably someone new who gave me that price (twice somehow) and they didn't know any better (as if that is somehow my fault). Oh, and that baffle they broke, that was because it was old and decaying so have fun fixing that one on your own dime too. What a crap company with ZERO customer service. Use one of the local companies that won't screw you. If you do use them get everything in writing. Their word means nothing...

I had a problem with a leak under the kitchen sink. It was somewhat urgent and I called different places and Roto-Rooter responded in a timely manner. They gave me a time and were even earlier than the estimated time. Patrick ** showed up promptly. He diagnosed the problem, told me I need a new faucet and waited for me to go buy the faucet. When he started installing the new faucet he told me there was another problem with the hose from the main water supply. He took it upon himself to call the company and drive to the store for the needed part. In 30 minutes he finished the job. He was professional, honest, capable. If I have any issues in the future, I will call Roto-Rooter and specifically ask for Patrick.

Would not give me a ballpark quote and 15 minutes just snaked two drains and the bill was $289. And snaked so heavy that they knocked off the plaster in the ceiling downstairs directly under the sink. And then said it was not their fault... Very disappointed and will tell all of my neighbors and have it on my e-mail. Call a plumber, cheaper...

The person whom they sent out was angry, threatening, stupid, stinky, dirty & ** up my bathroom. My husband told him to get out & the guy said he was from ** El Salvador & ** people are afraid to fight where upon my husband beat the ** out of him. ** Roto-Rooter & ** El Salvador.

Not pleased with RR!! They replaced a connection from my copper waterline to the pvc coming from the road last year, and the connection has already failed. I dug it up myself to find water shooting out of the connection. They were not willing to offer me any kind of discount to come back out and fix it again even though a RR technician told me that the connection should not have failed so quickly. Honestly, I am not sure I would want them to come back even if they would do it for free because I do not trust the quality of their work!

Wrong Company.

On 07/03 I had a family 4th of July BBQ. Right before my family arrived we noticed our toilet in the downstairs basement was leaking water on the floor. I went ahead and called the company that I was referred to, however that company was closed so I googled and came upon Roto-Rooter. In desperate need I called them and they advised they was available to come out within an hour or two. I was thrilled (Worst mistake of my life). Anyway they came out within 2hrs as stated. The guy came and immediately advised that we cannot run the water or flush the toilet which was hard to do when you have people at your home but we obliged. He was there for at least 2hr or more and explained that it was a blade stuck in the pipe. After awhile he left and charged us over $500 to do absolutely do nothing. He then advised me that it will cover the back up again and call back if it happens.

My almost 80 year old parents had a clogged sink that was backing up into their bathtub. Guy came out and unclogged the sink the first day for $242. Sink was fine. Told them his boss would have to come back the next day. The next day, the boss would not give them a quote and told them he would have to run a camera down the line. Charged them an additional $2,500 saying he "hydro blasted" the line - what a scam! They were there for less than 3 hours combined for the two different visits. That's approx. $914 an hour!!! These guys are crooks.

Had a clogged drain on the 4th of July. In desperate need of a plumber I contacted Roto-Rooter to unclog the drain due to they were the only ones who could come that day because it was a holiday. So we hired them to unclog the main drain because water was backing up onto the floor. They charged us $568 to do this.

I was extremely disappointed with the company this time around. I needed a flapper and a flusher replaced from the toilet. I asked the price over the phone several times, but they said they would only quote it in person. I was quoted $275 for the service when the plumber came into the house. Then, I called the company back to verify it and they said the cost was $350 for the service and that I was getting a fair discount. (Were they kidding me?) They must think the consumer are a bunch of fools to quote something that high! I checked on Home Depot and I could buy 2 brand new toilets for the price, plus extra replacing parts with this price tag. This is something simple that I could do it myself, but I had a spinal cord surgery and am unable to do it at the moment.

We had a leak in our bathroom shower a week ago. We had an appointment in the morning. They never showed up. We had to call them several times to which they stated, "You're the next call." By 9:00 p.m. still no service. Finally they called us to reschedule for Saturday. They got here and said, "Yes it is the same problem. But I didn't bring the part and the store that has is closed on the weekends". In actuality it's only on Sundays so he said, "We will return on Monday between 10:00 a.m. and noon." Well here we are past noon waiting and still no plumber, but they did say we were next in line.

Looked online and they were running $99 dollar special but I guess that not same price for a two family house. It's a bathroom sink. The worker said it was $129. He was there for all of ten minutes. I could have my arteries clear for less, final cost $180. Watch these guys. They are rip off artist. Never again. The guy that came was rude.

First of all, I have to give my information thrice in order for the dispatcher properly record it. The original dispatcher took down wrong address and then accidentally delete the information I gave. By far the most unprofessional company I've ever dealt with. Called to set up emergency service at my place shortly after 5 pm, was told they could get a technician out to me between 5:45-9:45 PM. I've waited for 2-3 hours and didn't get a call. Then finally I got a call from another dispatcher that their plumber get stuck in a customer and won't be able to come. It's common sense why customers are searching for 24x7 same day support. It's because they're desperately need help. If you guys need help on plumbing, I would not recommend this company. Please call Len The Plumber. They're more dependable than this Roto-Rooter.

My septic tank was overflowing into my basement on a Saturday so I called Roto-Rooter to come pump it out. I received a return call from a private number stating that they could get somebody to my house Sunday at the latest and that I would be receiving another call when somebody was on their way. Monday at 6 pm I still hadn't heard anything from them and had no contact information to follow up with whoever it was that I spoke to. I will never use this company and I will never recommend them after waiting by my phone for 3 days while my septic waste was continuing to back up into my basement. Terrible business practices...

I had a terrible experience with this company. Company is an expert at scamming their customers. They make promises they can't keep, saying that insurance will cover everything, and then send you a huge bill at the end. And if you don't pay, they will take you to court. I was absolutely disgusted by this scam. They took me to the court and even Judge could see that this is scam. They lost the case. Please, don't trust this company, don't call them and tell all of your family and friends to stay as far as possible away from this terrible, unreliable company. Even one (1) star is a lot for this company.

Roto-rooter came to my house. I was released from the hospital the same day. They told my wife before he started, that it would be $150 to the street or/and $150 to the house. Since I was bed-ridden, she to keep everyone about said both. He proceeded to the sewer to Roto-rooter the main drain towards the street. He still charged me $350.00 plus a drain cleaner for $40.00. Total bill $404.78. Now that I'm capable of seeing and walking I called Roto rooter for a chance to explain their pricing. She said Manager would call in 2 hours. It's been three days and no courtesy call. We have Cary Plumbing, Michael & Son's in our development of 1500 homes. I will be calling their offices for quotes on same work for a quote to everyone informed.

Resolved thanks to Eric. Satisfied with the result.

I called Roto-Rooter for a garbage disposal replacement at 11:30 A.M. They gave me a 4-hour window but never made it. Instead, they started calling me every two hours until 7:30 P.M. saying that they were running late and would see if they could free a plumber to come late at night. I was fed up and cancelled the appointment because they wasted my day and I could have easily had someone else do the job early that day. Looks like their good reviews come from friends and family members, not real consumers. Will never call them again!

I had someone from Roto-Rooter come over to my house to check the water leakage. He looks at the problem and gives his quote. I tell him I will get back after talking to my husband. He started forcing me to come with him to buy the equipment and let him complete the installation. He scared me as I was alone at home and he started yelling why am I screwing his time if I don't want him to complete the installation. Then I tell him to leave my house and he still kept yelling while leaving. I call Roto-Rooter to complain about him but they hang up on me twice. Please DO NOT get service from Roto Rooter! I never write reviews online but the experience which I had made me write this review so people can be aware of what these people do to their customers.

Called Roto-Rooter to clear my main line (plugged). They cleared it, charged me $300 and stamped on the bill is "31 Guarantee". 20 days later, the main line is plugged, so I called Roto-Rooter to come out again. They clear it and try to stick me with a bill for another $300. According to the idiot manager, the stuck main line was "abusive"... they found a lot of toilet paper in there. Well, not **. Of course there are a lot, the line is plugged. The guarantee isn't worth the paper is written on. Use a competitor... there are lots of competitors. I'll never use these tricksters again.

I called Roto-Rooter because I needed a line cleaned out that drains my washing machine and kitchen sink. When the technician got here, I explained what was happening and showed him where the line was, and where it ran outside of the house. He told me he could take care of the problem for $511. I was in shock. $511 for a simple job of cleaning out a line? He must of seen the look on my face, because he immediately dropped the price to $350. I still thought that was too expensive and told them that unless we can do this for less, I'm not doing it. Ultimately I let him leave. I felt that I would have been getting ripped off if I let them do the work. The whole thing had a sleazy feel to it.

After hearing some water bubbling in the walls near the hot water heater (which was brand new), I decided to call Roto-Rooter. I asked if there would be a charge if someone comes out to examine what I was talking about. The guy over the phone told me there wouldn't be a charge at least three times. That made my day, because I just wanted to get a professional opinion. The technician came out the next day, and told me that it was suppose to sound like that, also, told me I don't need an expansion on my brand new water heater, he told me my piping was not right, that didn't have anything to do with what I wanted him to listen to.

I had a drain backing up into my house. When service person arrived I explained the problem. He looks at the kitchen sink and is confused because there is no standing water in the sink. I have to explain that it isn't the sink, it is somewhere in the line because it leaks sewer into the house when running the dishwasher or washer and that it is also backed up in the garage by the water heater. He goes to the garage and stands and stares at the drain and says "huh." Goes and looks at the water in the house. Well he says "I don't really know what to do since no water is in the sink." I explained again that three years ago the same thing happened and they snaked the drains and did something to the vent on the roof. "Oh ok I can get on the roof and try that."

I experienced flooding in my basement on May 30, 2016 due to my toilet & drain overflowing. I immediately called Roto Rooter and they said someone would be out within a few hours. Upon arrival of the plumbing contractor he accessed the problem and gave me two quotes. The first quote was $180 to unclog pipe from the street, the second quote was $300 to unclog from inside my house. Well needless to say the contractor couldn't unclog my pipe from the street so he had to unclog from inside my basement.

Our toilet on the main floor had water leaking out the bottom on 10/11/2015 and we called Roto Rooter. A guy came and removed the toilet and stated it was not sealed properly. He cleaned the area and reinstalled the toilet charging us 306 dollars. When using the toilet we felt it move forward. Concerned we called Roto Rooter again and requested one more check out. Another guy came and checked the toilet and stating everything was good. On 5/22/2016 I went to the bathroom in the basement and saw ceiling damage and mold, the light in the bathroom and show head are also damaged. We noticed the wood around the bathroom that Roto Rooter repaired in Oct 2015 was wet. We call Roto Rooter immediately. The third person from Roto Rooter came. We showed him the toilet and the damage downstairs bathroom.

I needed a clogged drain fixed and some work done on a basement stationary tub faucet and outdoor faucet. I had contacted the Cincinnati Roto Rooters to do it because Angie’s List gave them an A Rating. I asked on the phone if they could send licensed plumbers who could handle all of the work, and they assured me that they would. Technician arrival window was 8 AM – noon, and he arrived just at noon. After discussing on the phone the items I wanted in addition to fixing the clogged drain, I arrived home around 3 PM to find that the technician was parked in the driveway assembling a new faucet assembly for the stationary tub. I asked him if he was a licensed plumber and he said yes, he was operating under Roto Rooter's license. I should have asked him to leave and return with a licensed plumber.

I was told I would be given a free estimate. When I decided I didn't want to follow through with the work I received a call from the owner. He told me if I didn't give them 300 dollars he would fire the technician. I told them I didn't have that right now. The owner told me to give them my watch and driver's license. Completely awful. The owner's name is Gary Jeffers in Atlanta. Never use them. I just hope the technician didn't get fired for something he had no control over. Truly despicable business practices.

On 5/10/16, I requested service from Roto-Rooter to determine the source of a drip at my kitchen sink. I was given an estimate to replace my kitchen sink basket strainer and seal dishwasher "tailpiece". I then gave the service man a coupon obtained online to help offset my costs. In addition, the parts he suggested I needed, I already had on hand from the original sink installation. The parts came with the original sink I purchased two years ago. The basket strainer and pipe were still in its original package, never opened.

A bunch of thieves. Very dishonest in their dealings. Will never recommend them to any human being on this planet called earth! Never!

When I was one block from the location of my home, I asked the Roto-Rooter worker to please service the job as he was supposed to do three hours before. Yet he said "Sorry, I'm not turning back." I asked for his name and he refused. I then complain and they back up their lowlife workers who have no respect for showing up to work on time and even for doing the job. Do not ever support them.

I called for service, described what I needed done. I was very clear as to what I needed. When the technician arrived he told me was not allowed to enter a crawl space. THIS COMPANY TOTALLY WASTED MY TIME. I WILL NEVER CALL THEM AGAIN. I have used them before and was not that happy with outcome and yet I called them again. They are overpriced as well.

The plumber fixed the leak but it cost over 500.00. I was not charged by the hour which is odd. It only took an hour and a half and I cut most of the plaster board.

My grandmother has been having trouble with her pipeline recently. Our normal plumber couldn't do the work that was required to fix it. Roto-Rooter came out to evaluate and give us an estimate. They said that our pipeline was thinning and getting worse over time; needed a complete replacement - didn't even show us anything to validate this and said we didn't have other options because it would just get worse. They quoted us for nearly 10,000 (and this was after their "senior citizen" discount).

My experience began with a call to Roto-Rooter requesting multiple plumbing projects (5 total) within my residence. Rudy the Roto-Rooter plumber was sent to my residence. He assessed the 5 areas and prepared an estimate which was close to $1500. I decided to eliminate one of the projects, reducing the assignment to 4. He said I needed to sign a contract to initiate the process, which included a waiver stating that if his equipment became lodged or broken inside my pipes, that I would pay Roto-Rooter for damages. I refused to sign. He (Rudy) stood up from the table where we sat and said quite angrily, "I have been here for an hour with you, and now you decide you don't want the work! My Job is now in jeopardy. My boss will think I've been dealing deals on the side! If you ever want Roto-Rooter to come here again, the CHANCES are VERY SLIM that THEY WILL SEND ANYONE for YOU!"

Roto-Rooter came out to my apartment in Boston and said it would cost $450 to snake my bathroom sink drain and approximately $550 to replace the flange on my toilet. It could be more once he removed the toilet if there were other issues. I thought this price was outrageous and said "No thank you." He left and I called an independent plumber who came within 4 hours. He spend less than an hour in the bathroom and fixed the clogged drain and the loose toilet. He charged $162 for parts and labor. Roto-Rooter is such a scam.

When the plumber arrived my wife was home alone. She explained that in an emergency (a very sick cat spraying poop all over the bathroom) she had absent-mindedly flushed a wad of paper towels down the toilet and it was now partially blocked. He disconnected the toilet and ran a snake down the pipe. As soon as it encountered resistance, he withdrew the snake and diagnosed the problem as "tree roots." He called a friend with a pipe camera who arrived, put the camera down the pipe and immediately agreed that the problem was roots. My wife called me at work (at NC State in Raleigh) to update me. I asked her if SHE had seen any roots on the camera. She said no, you really couldn't see anything on the image at all (she had looked over his shoulder).

I called early in the day, around 7:15 am and was informed the appointment was between 12 - 4 pm. I called at 3:30 and was told it would be another hour and the service person would call before arrival. I called again at 6:30 and was told another hour before someone would be able to service my problem. Since I had taken the day off from work (burned a sick day) I cancelled the service even though I was promised a 10% discount. Won't be calling this company again when I have a plumbing problem.

I was quoted to replace a toilet... $300, but was told AFTERWARDS... that did NOT include "materials" and was told it would be $636. Lying SOBs.

I called Roto-Rooter to replace my Bathroom Sink Faucet Cartridge. The cartridge had been ordered and waiting to be installed. When their plumber showed up, he seemed not very enthusiastic to find this was a straightforward job and there was nothing for him to upsell. He then uncomfortably tried to ask unrelated questions about the age and other issues but I kept bringing him back to just replacing the new cartridge without giving him any opportunity to upsell. He finally blurted that he will be charging $205 for this service. That is tops a 30 minute job if he knows what he is doing. At that rate they are quoting a $410/hour rate which is absurdly horrendous to be borne for such a simple task. In all fairness I offered to pay a $100 for the service which he refused. I had to send him packing and will have to resort to learn to do this job myself. In this extortionist world of service people we have to learn to deal with and fix our own problems.

The Roto-Rooter technician that came out charged me $125 just for a 5-minute service call to diagnose the problem. When I called the 1-800 number to find out the actual cost of a service call, I was told by the representative that service calls are free if no work has been performed. Very dishonest company and technicians and I will never use them again. I suggest you do the same!!

OK our toilet was backed up, normally I would have called the plumber I have used the past six years but I discovered his state license was suspended when he was last here fixing a leak in my water heater circulating pump he had installed 5 years ago. (It's a long story. He dropped the seal and had to make one from a sheet of plumbing rubber, we both forgot to replace it with a factory seal). So not many plumbers in my rural area to choose from and I call ** Rooter. Tech comes out Friday afternoon and I explain the problem. Without even lifting the lid, he offhandedly says "Maybe your toilet is broken." I should have tossed his ** out right then! Next he opens up the outside cleanout and it is overflowing (lots of recent rain has flooded the leach field). In spite of knowing this he snakes the line from house to septic tank ($$$ Ca-Ching).

Called for a drain clean out on 3/2/2016 after my regular plumber had been out twice and was unsuccessful. Plumber insisted on coming inside and inspecting shower and lavatory, even though I asked him to run the snake down the roof vent. After working inside on the shower with the power snake for about an hour and making a huge mess, he finally went up on the roof to try that approach. He spent almost another hour up there without success and reported they would need to run a camera into the line the next day to locate the blockage. The bill was $225.55, but the drain was still blocked. We didn't want to pay until the crew arrived the next day with the camera, found the blockage, and removed it.

I sure wish I would have seen this website prior to hiring Roto-Rooter. So many of the bad reviews already written are true in my case as well. I called Roto Rooter on January 3rd for a broken sewer pipe under my main floor toilet. The pipe had broke and you could see the break just by looking down the pipe. Shannon ** (who openly admitted to a long history in sales) came out and charged $300 for the camera evaluation, which took less than 2 minutes. He waived that charge when I agreed to do the work with Roto-Rooter. The charge to fix this foot of pipe using a small trench in my bathroom was $3,177. The work was a poor quality and Roto-Rooter will not release the name of the "tech" who did the work or his credentials.

It is about time the people who have been ripped off by Roto-Rooter put them out of business. They take advantage of the elderly. Charged me $305. Said they gave me a discount of $50. Total I paid was $255 to clean the shower drain that took him less than 1/2 hour.

When the Roto-Rooter guy showed up the first thing he did was to start acting like everything was doom and gloom. It struck me as odd that he said our pathway was sunken so that was the probable problem for our blocked drain. It's been the same way for 5 years. Then he unblocked the drain and charged us $350. Another $100 to put a camera down the same hole. Said the drain was collapsed. My regular plumber would have been $100 for the lot. We were panicked so we called these clowns. Then tried to get us to replace the pipe for $3500. The camera was a scam as he never used it. I watched him pretend. Utter liars, never use these guys.

I have the sewer blockage. I have someone snake to 50 feet. Because his equipment is not long enough to do the job. So, I thought that the Rotor-Rooter might be able to because they have 100 feet cable. I contacted them on 2/18 and they sent out a reprehensive name: David. He told me that the sewer including camera & 100 feet of cable for $515.35. After he reached about 50", he claim that there is a broken pipe. He would not going any further. He place the camera in and tell me I have to spend $7182 for the more sewer. I asked him "Where is the blockage?" He walked around the back of property pointing to the neighbor's parking lot and said, "I am 100% sure that is the location" because his devise show an X that where his camera's location.

I usually dismiss rating of "F" across the board but I think you will agree this company deserves it. Found phone number and called it to schedule a service call. But, by bad luck and a single mistake in phone dialing ended up with a plumbing company... but not the right one. I thought I had reached the desired plumbing company who was on a network and was giving me a referral to one of their vendors. The stars were not aligned for I had the misfortune of reaching Roto-Rooter who I thought was this company's vendor. Still with me? I did not ask about charges etc. because I clearly saw their price of $99 for a drain cleanout. In my shopping the across the board standard pricing to clear one blockage is under $100.

WARNING: DO NOT LET THESE PEOPLE INTO YOUR HOME NEAR YOUR FAMILY!!! We called Roto-Rooter in Little Rock Arkansas to schedule a service call for a drain clean out. The Roto-Rooter Plumber (Mike **) was acting aggressive and like a smartass to us before starting work so we asked him to leave (before he started work). We told him to leave and he refused and said for us to make him. When we tried to call 911 he attacked us and dragged a small framed woman down hard on a concrete floor. She had to visit the doctor to treat her injuries that afternoon. We tried to get the Roto-Rooter Plumber out of our garage and he attacked us both.

IN jan. 31, 2016 our drain was clogged. I called ROTO-ROOTER cause that's the first thing it come to mind for some reasons, so they sent a technician named FRANK to diagnose the issue. When he gave an estimate of $962.40 just replace a 3 ft. sewer pipe, I thought its reasonable. But the next day we woke up and we saw a leak next to the new pvc he connected going through the K/SINK. So I called him back and check it since its under warranty still but he's trying to ask EXTRA $562 TO FIX the connected pipe which is he could've done it the first day. Not only that he is RUDE, ARROGANT AND UNPROFESSIONAL..

Roto-Rooter cause extra damages to my house above the normal damages of repairing my sewage pipe. I called several to discuss the matter. Took and sent it to them. They said they would look into it and get back with me. They never got back to me. I called several after to follow up. Again no one ever got back to me. The damages that were done. My Laundry Pedestal looked brand new before the workers came. The next day when I got over the sticker shock for the cost of the repair, I notice a hole and crack in my Laundry Pedestal as if the Jack Hammer that they used to rip up my tile to get to the pipe hit it. Also after they were finished draining my pipe, the machine that used spilled sewage on my white carpet.

Called Roto-Rooter. Item had fallen in toilet. They sent someone in a reasonable time period. I asked the dispatcher how much to expect, they cannot offer a price. The tech got there and quoted $265 to auger the toilet. I said, "No thanks, I don't have that much money." He said he would bill me. We'll see - The service was ok but why not charge a realistic amount, but I do understand why they don't give out prices - I wouldn't have even let them into the town.

My toilet drain wasn't draining. I needed professional quality service so I called up Roto-Rooter. The technician came in the next day and fixed the problem charging me close to twice what others had quoted. I was reluctantly fine with as long as this was well done. The toilet broke again on the 10th day. When I called them on the 11th day, to my horror what I found out was that they warranty work for 10 days, and would charge be the full amount to redo the work.

Don't bother calling Rotor Rooter "Guthrie's Plumbing" @ 517-321-2100 unless you're comfortable paying extra money for less than stellar service. I was quoted a realistic price to cable clean my drain line. I was stranded at work and dependent on a professionals help. I was still stranded at work when the technician informed me my drain required a more expensive hydro-flush. This type of cleaning cost 83% more than my original quote. After arriving on-site I found this assessment was made without any attempt to cable clean my main drain line. Although a camera was utilized to inspect 80% of my drain line, the issue was located in the 20% that wasn't inspected or cleaned. Keep your money and call somebody else that's not deceptive and will actually attempt to do the required work. Never again.

Roto-Rooter is the worst plumber to use. The work is good and fast, but the overpricing is absolutely ridiculous! I paid $250.00 to have lines cleared about 6 months ago. Then the bathtubs upstairs were clogged. A different guy came out and charged me 344.00 to unclog them in 15 minutes. So then pipes outside were backed up again. I tried to call other plumbers first but had to call Roto-Rooter. He quoted me 344.00 again for the same work I paid $250.00 for (which I now know was still overpriced)! I told him I'm not paying that. He all of sudden had a heart and gave me a $250.00 quote! I agreed only because I didn't have much choice at the time! There is no integrity in this company! Never again!

I scheduled an afternoon appointment for 1/2/2016. The confirmation email I received stated that the service technician would be by between 12 and 4pm. At 2pm I received a phone call stating that a technician would be by within an hour. At 4pm I received another phone call stating that a technician would be sent to my home as soon as possible. At 5:30pm, my wife and I went out to dinner. At 6pm I received one phone call and voicemail asking that I call some 800 number (I assumed to receive an apology).

We first called Roto-Rooter and had a time set up for Christmas Eve. The guy was nice and professional when he came to the door. It seemed like it was going to be a promising experience for my toilet. The guy told me he was going to auger the toilet but it was going to cost $165. I accepted that price even though I was thinking it is a little overpriced. He was done in less than 10 min., saying there wasn't a problem anymore. I took it at face value but I was still wondering why something that was not hard to do and took such little time cost that much money. He told me there was a 7 day guarantee. That first of all is bull for the amount of money paid and we only get 7 days to see if it doesn't break really?

I called Roto-Rooter at 9:00 PM on 12/30/15 due to water gushing out all over my bathroom from under my toilet. They quoted me a visit price of $825. We immediately just hung up. We called another company and they came out and fixed the problem for a total cost of $140. I will NEVER call Roto-Rooter again.

My last clogged drain was 2001 and granted that was a long time ago. I had 2 services in at the time. The first was there over an hour, made a mess, couldn't clear my clogged drain but charged me nothing other than a service call. The second was Roto-Rooter. They came in and had it cleared in 20 minutes and cleaned up after themselves. I don't remember what I paid but it was not extravagant. Last night I called the Exton office near me and they had someone out on time and with a call letting me know he was on his way. All good. He walked into the house, I showed him the kitchen sink and how it wouldn't drain. He looked at me with a straight face and said "4-5". I said what does that mean? "400-500". I said 400-500 what? He said "$400-$500".

First of all I did at one time like Roto-rooter. I get a call from my wife while I'm out of town working about a clog in one of the bathrooms, I tell her to call Roto Rooter. Couple of days go by she calls me back and tells me service guy quoted her around 485.00. So I came home, bought a 26.00 dollar snake and clog was fix in 5 min. I hate when people take advantage of woman like that. Roto rooter never again.

I called on 12/28/15 with a sewer back-up. They came in a timely manner and finished the job quickly and neatly. However, once I received the bill realized their ad for no extra charge for holidays or weekends was completely bogus. I overpaid by at least $100 and for this reason would not recommend as I was advised on the initial call to the service center, pricing would be determined if there were additional problems with the sewer line. No issues were found. They were in and out within in 45 minutes and charged close to $500 (luckily I had a $40 coupon). When I questioned the bill, I was told pricing was set by "corporate office". My advice- use local independent vendors if ever you need emergency assistance with plumbing!

I am not patient enough to have a second opinion. I am regret for that this company charges more than the service they provide. They come promptly but give a $540 quote for clearing a clog in my main drain line. I already know it is clog in main line but do not know how hard or easy it is to clear it. When the tech person quoted the $540 I ask him how long it will take to do the task. He answered it takes about 2 hour and he mentioned it is because the machine they used. Well I took it. It turn out it only takes 15 minutes. I feel it is overpriced. I will not recommend this company to anyone unless you have plenty of cash to burn.

Don't use Roto-Rooter. Their estimate is very random. They estimated 3 hours work and $600 for installing handle fill valve and a angle stop. I did it in 25 mins and 15$ materials.

Roto-Rooter charged me $199 for labor to simply install a new flush handle on my toilet. Remind you, this job took less than 10 minutes. After my $40 discount and the added part that cost $14, I was charged $173. The tech had the nerve to tell me that his labor alone cost $275 and that he gave me a discount. I am so embarrassed that I allowed myself to be so gullible. I pray that RR genuinely recognizes the highway robber that it is. This company will be out of business soon at the rate that it is going. I am going to warn everyone on social media about this company.

It's two days before Thanksgiving and my toilet is bubbling while using the washing machine: I suspect a sewage block. I called Roto-Rooter in Berlin on Monday and they came today, Tuesday 11/25/2015. The secretary gave me a time frame yesterday and called this morning when they dispatched the driver. The technician's name was Tim. He was an exceptional service technician who was patient and explained the steps of the process in detail. He began the service call with a quote. I approved the quote and then he began working.

I am a 74 year old single homeowner. I call RR because of a toilet malfunction. They came, took my toilet apart and ran a snake to the septic tank. Told me to have my septic tank cleaned out which I did (they said it was not working as it should). They charged me $1600.00 dollars. I complained and they said they would give me $40.00 (haha) which I have not received. Now I see $75.00 coupon and of course I have not received that. RR said someone would get in touch with me, they have not.

First of all, I did not receive a courtesy call 30 minutes prior to the technician arriving like Roto-Rooter's website said they would. I waited 4 hours for the technician to arrive and he never explained anything about the letter that I received from my city about the work needing to be done. He was in a hurry and gave me a written estimate because he said that he would not be coming out to my house again because I lived too far for him. He was pushy and wanted to leave immediately when I told him that I did not want the service done that night.

I only wish we had read the reviews before we lost almost 500.00. It was Sun. Came in one hr. I was told there was a 45.00 service fee... could be deducted with the work order. Young man was here about one hour. Very easy job... cut off part of pipe that is split and connect a new piece. My 92-year-old husband came in to say he wants 465.38. I am 81. I almost fainted. I asked him if he deducted the 45.00. He said yes...on a Sun. We thought maybe 200.00. I told him I am shocked. He said nothing. I would have tried to fix it or waited till Mon if we had only known...

I called Roto-Rooter to tend to a clog downstream from our garbage disposal. They came 3 hours late and provided a quote of $415 for a job that was likely less than 20 min of work. No advanced notice about their rate was given... Had I known I would not have called. We got quotes on the phone from other plumbers for 150/hr. I ended up doing it myself: opening the PVC pipe, clearing the clog, then dealing it with a $7 flexible coupling. 25 minutes of work. The sheer ludicrousness of the RR quote and their crass attitude just made us feel as if they try to trap people for the maximum profit. $200 would have been fine... I would never use RR again. The technicians were not friendly, and they provided no detail behind the quote.

Called for a connection for a refrigerator water line and a ball valve for an outdoor faucet. They wanted about $220. So, at $10 a piece for each material for a total of $20 in material (ball valve and a water line connection) they are saying their labor is about $200 an hour. They can go to hell. My attorney charges less per hour!

I called Roto-Rooter to fix a laundry tub pump and gas line. I was immediately told my gas line was dangerous and had to be completely replaced. Total job was quoted at $1,200. Next day the repair man kept giving me the run around, telling me parts weren't available and I had to pay more and more to get the job done. Nothing that was promised in the original price quote stayed the same. The cost to complete the job kept rising and finally quoted me at over 2,000 dollars. I called another local company of fixed everything for 700 dollars in less than an hour. Also my gas line was fine and didn't need any work!

Not knowing whether it is a severe or simple problem with a drain, I called Roto-Rooter to come out to unclog my laundry room drain on Saturday morning of September 19, 2015. It took a serviceman only 5 minutes to unclog a drainage pipe and I had a bill for $240. I had a coupon from online for $25, but it still cost me $215 for a 5 minute job. I understand it was on Saturday and he had come out to my house to do the job. I told the serviceman it was unreasonable to charge me $240 for a job which seems minor and not time-consuming at all! I want general consumers to be aware and to call other plumbers and draining service companies in their area before calling Roto-Rooter. Don't be like me who did not know better!

Double sink in kitchen was backing up. I snaked it, didn't work. Called Rotor Rooter and they sent a service rep out. I asked for an estimate before any work would begin. I told him the bathroom sink, tub and toilet were working fine. He followed me to the basement to look at the vents. I told him I snaked those as well, but to no avail.

I am writing to state my dissatisfaction with the plumbing work we had done at our son's house in Tampa, Florida. I hope the service we received is not indicative of the service Roto-Rooter provides to all its customers. His home developed serious plumbing issues on Tuesday, July 28. We wanted a company with a good reputation that we could depend on to do the job right so we contacted Roto-Rooter. How disappointed we are in the service we received leaving my son without plumbing in his house for 11 days.

I called Roto-Rooter to come out and fix my clogged laundry room drain and clogged kitchen drain. The service told me they couldn't give me a quote over the phone. They said they would be out and it will be a free estimate. Well the technicians came out about 1 hour later and quoted me 465.00! Before they had made it out to my house I had been calling around price matching so I told them "No I found someone to the job for 225.00. They agreed to do the job for that fee."

Roto-Rooter won't quote you a price or estimate over the phone. When they get out to your house they will give you a price that is about double what other companies will charge you. You are stuck with taking their inflated price or starting the process over again with another plumber. Their work is poor. They messed up my toilet. I had to get someone else out to repair their shoddy work.

My water heater was acting up. The hot water would come and go. I decided to get it checked. I called Roto-Rooter as they the first to show up after Google search. The technician came and charged me $245 to reset the water heater which literally took 15 minutes of which 10 minutes he spent sitting down writing. I didn't mind paying $245 cause it was. What annoyed was him quoting me $1880 to replace the electric water heater as it needed a new element which he didn't recommend because the tank was old. I later spoke with a plumber my sister used to get her heater fixed. He quoted me $600. I will never use this company again!!! I suggest no one does.

We recently had Roto-Rooter perform service on our shower. We had purchased a new Moen shower set and they explained since our old set was extremely outdated we would need to open the wall so the new set could be installed. We agreed to this since we were told we probably could not get replacement parts for the existing set. He called another tech who arrived and did most of the work. They put the new diverter in and soldered pipes in place. Then they moved into the bathroom to install the stems and knobs.

Cleaning out drains is not rocket science. Anyone can do it with the correct equipment. I came home to find an unpleasant flood in the basement. Called the first number which happened to be Roto-Rooter. While I thought they would be pricey, I didn't think it would be highway robbery. For literally ten minutes of actual work, I paid 453.00!!! The technician spent a lot of time pressuring me to get them to clean up the mess and indicated that the insurance would pick up the tab. Perhaps this is the reason for the exorbitant price. On principle, will never use any Roto-Rooter service!!!

We were very pleased that we contacted them. They were very professional and quick and got us up and running again. Thank you Mr Roto-Rooter.

I need a plumber to drain my bathtub and was charged $375.00 for fifteen minutes work. The job was done and I had no choice on how much it would, so I paid the $350.00. It should be $75.00 for such a small job that took 15 minutes.

Called for a leaky valve. Two men show up and say it needs replaced. Due to location of valve, they would have to do some slight pipe work. My husband and I discuss it, $600 estimated. Was told $208/hour for labor then offered a discount. Not sure why. Parts would be $166. We decide to do it as our carpets were wet and we were worried about the water causing even more damage. The men left to go get the parts. 45 minutes later they return. The work was done in under an hour. So we were expecting the estimate to have been over. Nope, one of the men insists they have been working since 6:15 pm. My home surveillance shows them not even arriving until after 6:20 pm. They were gone by 9:15 pm.

I'm a new homeowner. So my toilet stop flushing. So being a female and not knowing I had my mom call the only place I knew of which is Roto-Rooter. So she said it was going to be 240. I just wanted to have the issue fixed as soon as possible not knowing how much the parts cost. Well I came home and read over the invoice and the parts they replaced cost 21 dollars and I was charged 215 dollars for labor which to me is extremely ridiculous. Never using them again.

Roto-Rooter unplugged my drain on 2/28/15 and on 9/2/15 drain was clogged again & they charged full price to unclog. However, they used my snake & plunger to do job and took less than five minutes to complete -- yet, charged $321!!

I am writing a complaint of services done at my home. My plumbing was stopped up on one side of my house. A simple job of digging down and opening the pipe and sending a Roto-Rooter down the line to pull out the paper towels that were in it. Other plumbers have told me it would take about 2 hours and cost around 6 to 1200.00 dollars. We paid you 2100.00 for very poor service. And the worst is you broke my electrical line to my sprinkler system. All of the people from your company I talked to seemed to almost enjoy that they could say tough luck on that. You signed our pile of paperwork. It would have taken about another hour to patch that plastic pipe and electric wire and put it back together.

This review was supposed for Mr. Rooter, not Roto Rooter. I got a call from Roto Rooter and they tried to understand my issues. When I checked details I found it was Mr. Rooter who is big bunch of lies, not Roto Rooters.

We called Roto-Rooter as we thought we had a clogged drain in house at **. The serviceman spent 30-40 minutes max, said that he would clear the pipe. After 15 minutes, he said that the pipe was fine but we needed to have septic system pumped out. The bill was $475.00 plus tax (this extrapolates to @ $1000 an hour). When we called to complain about the price, the "manager" told us that that was the going rate and that the serviceman left a container of drain cleaner for us that cost $50... not sure why as the drains were all clear and had not been the problem in the first place??? The septic service that we subsequently got in charges $175.00 to clear the drains as Roto-Rooter had done. The Roto-Rooter company gouges the public and then tries to justify their theft.

I recently made the mistake of using this company to fix toilet leak. They just replaced the flap mechanism on 2 toilets and charged me $400 for half hour work. I had similar leak issue fixed by another plumber for about $60. The Roto-Rooter technician used some fancy technical terms to explain the work that was done but in actuality they just replaced the flap mechanism in the toilet flush tank. Save yourself some money and do not use this cheats.

SHAME ON YOU for so effectively destroying the brand name of Roto-Rooter in this customer's mind and likely in so many others. The complete ineptitude and basic incompetence of your staff, except for your very skilled technicians is a remarkable example that should be used as an example of how NOT to do business. Simply Disgraceful!

We had a simple clogged kitchen drain that I tried to clear with an auger, but it was not long enough to reach the clog. Wife called Roto-Rooter and made appointment to have it fixed. This was not an emergency... The plumber was in the area and stopped by in about 1 hour. So far so good... Plumber goes to work in kitchen, all done within 1/2 hour, then tells her "that will be $419.00" (after coupon discount). Outrageous! That's over $800 bucks an hour. Major rip-off for a simple job like this. Stay away from them and good luck trying to resolve this with their customer service. Always ask a plumber how much before they start.

We had our basement filling up with water so bad it blew our water heater. We called Roto-Rooter after buying a sub pump and a new water heater. They canceled on us the first day then came out and snaked the drain - they couldn't get it undone. They found some adult wipes in the drain and said they would bring out a jet system to push that through. The guy refused to go in the basement but still charged us 350 for the snaking service then said it would take another 400 to bring out the jet system and guaranteed it would work. We were so tired of dealing with the flooded basement we said yes. They ran it through but only out to the road from the middle of the yard when we kept telling him it had to be close to the house because if you poured water in there it flowed.

Called for blocked sewer. Unfriendly guy came and wanted us to pay 485 dollars for 15 minutes of snaking. Told him to hold off and wanted to discuss it with my husband. He rolled his eyes and walked out. Called a local guy, 150 dollars and friendly and professional. Did it in no time for 1/3 of the price. Stay local and don't ever call Roto-Rooter.

I had a broken garbage disposal. Roto-Rooter confirmed a Mon appointment 8-10. I called at 10:15 and was told they were "running late". At 11:30 I called to cancel. I set up another appointment for Weds 8-12. I called multiple times to get info and was always told I was "next", he was "on the way". The plumber showed at 6:15 pm! He disconnected one sink from the disposal so I could use it for a large party that night and said he would be back first thing the next am with a new disposal. My bill for that visit was $408.28. Today it is 3 pm and still no plumber and again the response to my calls is I am "next". A manager finally told me my plumber "starts at 4 pm". I am a professional and will have spent approximately 20 HOURS over 3 days waiting for Roto-Rooter. And who know what the next bill will be.

Called Roto-Rooter to just change out an existing garbage disposal for a new one. Very easy job. I can do it, but I need to go to work. Plumber comes to my home and looks at the 30 minute job and gives me a quote off the top of his head of $500.00. $500.00 dollars for a garbage disposal and install. Now, that's way too much! I went out to Home Depot purchased a very good disposal for $179.00 dollars and installed it myself in 60 minutes. Roto rooter... very displeased with your over-excessive pricing.

We noticed a wet spot on the ceiling yesterday and realized there must be a leak from the shower above. Called Roto-Rooter, thinking they are a reputable company. WRONG! They show an address in my small town, but I've lived here for 11 years and never seen them. Called, and it was obvious I was talking to a call center, not a local shop.

I had a bad clog that I could not fix and had problems for years with this drain being slow and occasionally backing up. I gave up and I called other plumbers, was told an ungodly amount of money was needed to fix it and they wanted money to come give an estimate. I called Roto-Rooter and not only did they offer free estimates, but were there within an hour with no extra charge for a Sunday call. The journeyman was courteous and upfront with costs and the price was ok. He not only fixed the sink better than we have ever seen it, but he cleaned the mess we made trying to fix it ourselves. Thank you Michael from Roto-Rooter in Tampa.

I looked up emergency plumbing for a Toilet that had a bad leak. I only have one bathroom. They say 24/7 no overtime same rate. I scheduled for the next day 8-4 AM. They called me all day saying there is a delay. At 2:30 PM they cancel me. They rescheduled me the next day 8-12. I called to make sure they are coming, yes but it will be later in the afternoon. It sounds to me same thing going to happen. Get manager on phone told him the problem. I said false advertising. You say 24/7. I was lucky a friend found me someone to help me. I will never trust them again.

Clogged drains by the pool. Came out broke the covers. Ran a snake for about 20 min. Needs me to give him a hand? I didn't get a share of the 390$ charged for about 90 min of work. Dug a big hole by the drain and said I should fill it with gravel, and should try to trim the drain cover to get it back on. Water does drain again but for that price and my own labor, no materials, I had to lend him a hammer. I expected professional work for 195 an hr.

Cut hole in ceiling of 2nd level to access bathtub on 4th level. Replace overflow spout. After leaving diffuser wouldn't work, they came back and quoted $675 to replace tub spout. Quoted place of $475 to disconnect plumbing under kitchen and rod?

We called Roto Rooter for sewer service. The guy that came was very nice and did the job in about 40 minutes even less. The bill $515.70!!! Really. The only reason I called was because the plumber that we usually use was away. He is excellent and never charged us this much. I was stunned. The next day my husband told friends at work if this price is possible and they couldn't believe it. They all have had problems in the past but never paid this price! Just like us. For sure I will never use them again.

I called Roto-Rooter to come and help me with my septic tank. I spoke with the receptionist and told her what I had going on. She said she would have someone call me back. I received a call back very quickly by a serviceman. I explained to him my problems and he said they could do a jet wash on my drain fields. I also told him I needed my tank pump then he gave me a few prices $198 for the jet wash, $225 for the pumping, and a $45 for the service call. I received a call back from the receptionist. I told her what the service man told me and she said he could not give me any prices. She then gave me a number for the foreman.

Laundry sink was stopped up, called Roto-Rooter. Telephone receptionist said they do not charge for visit, will let you know how much they will charge for work before preceding. When the 2 workers came I was told $419.00! I told them that was ridiculous and "no, thank you". He then asked me how much I wanted to pay. I told him that I didn't call my plumber because he was on vacation and that he would probably charge me $150.00. He said his boss would not go down that much. He asked his boss and he went down to $250.00. "No, thank you." I called a friend who recommended her plumber - his fee $125.00!

I called Roto Rooter with a clogged kitchen sink. The nice guy who came did the job, was finished in 20 minutes. Bill $400!!! I had coupon for 10% off, so when I told him that his price was way too high, I'd had this done before for about $100, he made a big deal about having already given me a 10% discount. Though I had a coupon, he acted as if he was doing me a big favor for the discount. I will never use Roto Rooter again. When I called in to complain, the guy didn't seem to care when I told him I would post complaints on the internet and never use them again.

My assistant called for leak repair. 2 men show up. 1 says can fix for $79.00 and some drywall has to be removed. Over the phone, I approved this. I'm thinking drywall removal is from $100-$200. I get a bill for $3,920.53. The 2nd guy was water restoration & didn't tell anyone. They are demanding payment for services not approved or requested.

They said I would be contacted within a half an hour.... It's been 1.5 days. Understand that there are options and if you have an insurance claim CALL YOUR INSURANCE COMPANY!! They will put you in touch with other companies that do the same type of work much less. I find the invoice very confusing and the fact that this was $3800 is just crazy. The crew was there for about 4 hours and left what seemed to be way too much equipment for a small area. The insurance adjuster said that they normally go with a different company and using their prices came up with $1800. He came up with this pricing with the equipment that was left in measuring the affected area. He also made a comment about there being 6 fans in an area that was around 600 sq ft.

Day before yesterday, had Roto-Rooter come over to fix a clogged sink. Their repairman wanted $488 for a simple job that would take a few minutes. I refused, of course, and showed him the door. Later on, had someone else do the job. He was finished in 15 minutes and charged $50.

I scheduled to have them come out on Wednesday between 8-12. They were to call 45 mins before arrival. At 11:30 they called and said they would not be out that day at all and would have to reschedule. I had taken the day off to meet them. I rescheduled for the next day, again for between 8-12 but was told I was now a priority so they would likely be out to my house closer to 8. Again, I waited. At 10:30, when nobody showed, I called the dispatch. They told me they had another job to go to and would not be out to me for a while, how long exactly they couldn't say.

On June 1, 2015 I called Roto-Rooter to unclog my line as I had sewer backing up in my Shower and drains. ** came right out within an hour and tried to snake the pipe. The clog couldn't be cleared. They had to dig a hole next to the driveway to reach the sewer line to send a high pressure line to flush out the clog and to send a camera down to evaluate the problem. To my shock the problem was my old terra-cotta sewer pipe had collapsed in two separate places and the complete line had to be replaced.

I called Roto Rooter for a plumber for a stopped-up bathroom sink. They said the plumber would be at my house by 3 pm. The plumber showed up at 4:30 pm. He came in and said my sink needed to be snaked. The price quoted was $275 plus tax. I asked him how long this would take. He said approximately 20 minutes. They wanted to charge me $10 per minute to snake my sink. When I told him that was ridiculously high priced, he offered me a 10% discount on the $275. I told him the price was still too high and I would call someone else. I called Sewer SVC instead who are advertising to clear a clogged drain for $50. Do not ever call this Roto Rooter to do work for you. Beware - they are thieves.

This company is absolutely unbelievable! I have been waiting for them to repair a huge plumbing problem in my only bathroom since 9:00pm last night. It is now 2:45pm and several inarticulate young ladies have phoned me to let me know that I am "next on the list." This has been going on since 10:00am after I finally called to inquire about my anticipated service (they called at 11:30pm last night to let me know they would not arrive until 8:00 this morning). Their website advertises that they operate "24/7," but fails to indicate that availability is not 24 hours in a row! They clearly do not work throughout the night in South Florida. The entire company is filled with insidious liars. I dislike being so abrupt, but after 18 hours without the use of proper plumbing, my apartment has begun to smell. It is unfortunate that my landlord made the arrangements, as I most definitely would have sought another plumber with competence.

I called Roto-Rooter to hook up a refrigerator water line, dishwasher, and install a faucet, and I was charged $1,800. This was for an existing kitchen that was simply remodelled with new cabinets and so we had to displace some of the appliances. After spending more than 25 mins on the phone with the technicians and the office to look into the pricing I was told that was the best price for the job and this was after a 10% discount. I called a different company not some kind of roadside plumbers and even though they charge $104 an hour the whole job plus parts costed $598. That is a whopping $1,200 less and one-third the price Roto-Rooter charged me for the same job. Really!!! This company is a rip-off. They should be ashamed of themselves. I will make sure I work aggressively to inform everyone in my community and wherever I can online to tell my story. Let everyone be aware. They are crooks.

I have never been more disappointed in a company in my life. Gave an estimate of $9-14k and we ended up fixing issue for $750. They wanted to dig up our basement when I could tell sales guy was lying. That's terrible ripping off people.

I had a leak in my garage last week. They charge $225 per hour after hours to fix the problem. They have been in my house since last week six times. Last night the water broke and shot at my wall so now I have a huge hole in my wall and restoration people were here to open the walls and put a couple of fans to dry the walls. Nothing has been fixed. They use cheap piping so it cracks. They are the worst plumbers with no experience or common sense.

This happened with the Des Moines, IA Roto-Rooter. Maybe I should be thankful they dumped me for a bigger job after reading the negative reviews. A tech had come out looked at job and was suppose to come following week. Called on Monday and left voicemail saying they could not make it on Wednesday because the boss had meeting and took on big job. What, seriously you're kidding. Who cancels an appointment like that? So basically the appointment means nothing. If something big comes up, we will just drop you. I guess my $600.00 job for a few hours means nothing.

I needed a short underground downspout drain pipe cleared out and called Roto-Rooter. While waiting, Googled this outfit and found out it is very expensive with charges for the simplest work running close to $400. Tech came and surprise, surprise, quoted $385. Local plumber did the work in 15 minutes for $100. Don't waste your time on Roto-Rooter.

I called Roto-Rooter about cleaning out some gutter drain pipe. The secretary informed me that it would cost 145.00 for that service. I was At work When the technician showed up, My wife was home and he said he had the wrong machine for what we needed done. He charged us 85.00 for doing nothing and stated he would be back with another machine that cost 285.00 to do the service. Well the next business day arrived and no one showed. I called them to voice my displeasure with the 85.00 charge and for the no show. The man I spoke with said there was nothing he could do and that the 85 was non refundable. I've dealt with these guys in the past and I've bit my tongue long enough. They are crooks. Plain and simple!

I contacted Roto-Rooter because I had a clogged drain pipe near an up pump. The fella gave me a quote of $494.00 saying that it was a really big job. He welcomed me to get another quote for a different plumber, which I did. The second guy told me that he charged $200/hr and it should be a 1 hr job. I told Roto-Rooter that and he said that they were just trying to get my business and that he would be cheaper and better. I let Roto do the job. It took 30 minutes and it still cost $494.00. I feel they were very dishonest and I was completely hosed.

Saw them online and needed an estimate. The tech was nice I guess. Just doing his job. Anyway, my husband and I already knew where the leak was coming from and pointed it out to him. We told him and he still insisted I get leak detection for 195. Seriously? Then he said repairs were 495, which was not a problem. But trying to get an extra 200 out of me, I have a serious problem with that.

Had pipe burst. Insurance company state, "Bill should only be $4000." Roto-Rooter charging $7000, while double-booking items on invoice to insurance company. Now want me to pay extra when they settled with insurance company.

One of your employees hit my car in a parking lot. They told me to get a quote and they would pay to fix my car. Now apparently it's 50/50 because it happened in a parking lot and they won't help me fix it (car is not a year old). They said my quotes were too high - fine, you get a quote for me and we can go with that. Pretty sad a huge company like this won't admit to fault.

Needed them to fix a clogged toilet in an emergency. Technician came out and charged $325 for 10 minutes work (no parts). Nearly had a heart attack when I saw the bill -- I was expecting $50. Technician himself was a decent guy and kind of embarrassed about the charges -- apparently they are set at "head office." I am not sure how this company can continue in business. Shop around, is my advise. These guys are a rip-off. Message to all parents -- Don't send your kids to college. Have them fix toilets for a living. Apparently you earn more than a Harvard-educated attorney.

I am in Mesa Az, and I called the local Roto Rooter in Orange Park Florida. The problem was at my sister's house near Orange Park Fla. The kid who cuts the grass bumped or ran into the spigot on the outside of the house and broke it so water was leaking out a lot, I was told over the phone. The grass kid went to the main valve and turned all the water off going into the house. Then I called Roto Rooter and had them make a service call to fix the issue. So I call my mom who also lives with my sister and she tells me yeah the plumber was out and fixed it. Then she told me it was $53 Dollars for the Parts and $244 dollars for labor. The plumber Capped Off the pipe so it was no longer a spigot.

I am very upset with this company and will never, ever use them again. I called them because of the brand recognition, but what I likely called was a franchised company that charges way, way, way too much in my opinion. After I had to haggle the 3-hours late site tech down from $450 to just reconnect my sink and toilet (read: no parts, just about an hour of labor) it cost me $250 which was apparently him cutting me a "deal." Ridiculous and extremely offensive. Adding insult to injury, they purportedly provide no service warranty -- for places that charge those kinds of prices, I expect a lifetime warranty. Just absurd.

I called Roto-Rooter out because I had sewage backing up into my bathtub. The estimator came out and after explaining that I had not had my tank cleaned out in the 14 years that I lived here, and after he inspected my full clean out point in my main sewer line, stated he was calling a pump truck out to clean out my tank. This estimate stated it would be close to $500; $80/hr finder fee, $.15/gallon that was pumped and so on. Well the pump truck driver could not find my tank upon arrival so he called out **, whom was stated to be the go-to plumber for all the hard jobs, ran his snake down my sewer line 3 times and he pointed to the end of the snake and said that it is shiny silver so it has to be a broken pipe.

I have never paid more than $ 99-125 for a drain snaking service. The tech quoted me a price of $400 just by looking at my sink--he hadn't been in the basement two minutes-- didn't know where the clog was or what the problem was. When I said "no", he brought the price down to $200. When I said "OK" because I had a coupon, he said "no coupon" because he already took $200 off the price. I said "no" again. I said "I would call another company." In the meantime, my drain cleared itself out, so I didn't need the service. He then proceeded to sell me an enzyme drain treatment which I bought. Obviously, Roto Rooter now pays its techs on commission, and the whole experience was ugly because of that. I called them several times over the years and never had to deal with this kind of sham. Beware.

Dumped a bucket of water with a rag into toilet. Ugh. Plugged. Called Roto Rooter. They would not give estimate over the phone. I understand. Employee came said he must remove toilet. Understood. $299! 15 minutes of work and the pull to remove the rag. $299. Don't, don't, don't use this company. Not even worth one star. Oh, the employee was polite. I could be polite too for $1200/hour.

These people start off trying to sound professional. The lady on the phone was nice. I then got a call from someone giving me the plumber's name and advised how long before the plumber would be arriving. When this plumber arrived (I ended up with 3 different ones as the story goes). They wore shoe cover booties when walking in the house. Okay, good impression so far. Although all of this was a good start, I would prefer they'd act like jerks and actually do the job right! I don't know where Roto-Rooter find their plumbers, but they don't know what the hell they're doing!!!

Sewer backed up. Called rotor, tried to fix. It did not resolve problem and left us with a 5800.00 dollar bill. We now have to stay in a hotel which we can't afford. We were told by city officials that we were over charged. May God bless those who are trying to live right, not greedy. Thank you.

** was a pleasant professional who diagnosed the problem. He explained what he was going to do to solve the problem after he took a good look at the system he was working on. He gave us some advise too on the drainage care we should use to avoid it happening again. The work was done satisfactorily and when it had been done, he checked to see the system was ready to use and the drain was clear.

if you know what's good for you don't deal with this company from their phone rep to their technician. It's a bad experience. They say they're not paid by commission but sure act like it. I was told on the phone by their rep service call price just for coming to the home was $40. When I asked if that would be part of the price if I had the work done he said it was up to the technician to make that decision. Just didn't sound right but when their technician arrived before he did anything I asked him about the $40 service fee he said he would waive it if I had work done. So he looked at my water heater which I knew at that time needed a $15 part. Unfortunately I didn't have the tools to do the work myself plus I'm partially disabled and couldn't lay on the ground to fix it. After all this he quoted me a price of over $300 - keep in mind part is 15 and about 20 minutes of his time.

Roto Rooter refunded my money. For that I am very appreciative. The gentleman that I spoke to was very professional and cooperative.

I called Roto-Rooter in Montgomery Alabama and asked if they could come out and check my plumbing under my house because I had a leak. The woman who answered the phone was acting as though I was bothering her. So finally she said they would get someone out there the next day, to wait for a call because the technician would call before coming out. Well I waited and waited. Finally gave them a call after 1 pm just in case they were at lunch. So it was the same lady I spoke with before, and she said "Oh don't worry, they will call you." So again I waited and waited till about 6 pm.

Called to replace frost free handle with approx 1 foot of pipe. Gave a price of 350 dollars. When I said no, he called his "boss" and then said 230 dollars. I said no. It was ridiculous. In the meantime he had some sort of oily inky stuff on one shoe which was all over my carpet. I am still trying to get this out. Total rip off. I felt they were just trying to take advantage.

Was employed there. Roto rooter is a con. 90 % or the time, they pull no permit. Every plumbing job should have a permit. At times they charge you 3 times what they buy it for at the local hardware. They pay 20, you pay 60. They have apprentice violating state laws, their first two year they must work with a journeyman plumber, they don't. The plumbers are on commission so they must overcharged you in order to make decent money.

We called Roto-Rooter because we were unsure of why our toilet was overflowing each time we ran the washer. The water that came out was clean. These guys said we had sewer damage and needed to rip out everything the water touched ($2,00-$5,000). They also said our insurance should cover it and they would do the work now, and if our insurance didn't cover it, then they would do the job for FREE. Haha, right. For this visit, they charged $480. We ended up not getting the work done. Well, the next day, they called and had said our insurance co. had approved the work to be done. Well, we had just talked to our insurance co. before they called and they said it wouldn't be covered. Needless to say, these guys were shook and were caught lying. They just wanted to get money and screw us over. So beware. I feel bad for older people who get tricked by jerks like this.

The manager of the company's local office contacted me promptly after the review was posted. He was professional and communicated clearly how the pricing worked, and agreed to address the issue that I had most concerned about. We worked together and resolved the issue.

My 83 yr old mother needed a new kitchen faucet, the total bill was $513.00 and we didn't have the cash on her, she has no credit cards. We asked them to wait till she gets her social security money on the 3rd of the month and it was just such a hassle. They charged her $365.00 in labor that is ridiculous. Roto-rooter needs to work with their customer’s, especially the elderly. Shame on them. My mom pays all her bills but cannot pay $513 dollars all at once. Outrageous!

Scheduled original appointment on Sat. for Sunday between 8-10. Received call from Roto-Rooter and re-schedule between 10 and no later than 12:00. At 11:30 received an additional call from Roto- rooter at 11:30 to re-schedule to 3:00 P.M. With my frustration I called to cancel and was told someone can be there at 12:00. Nice way to do business. Thanks, but no thanks.

Backed up floor drain. Plumber sent said main trap was compromised (broken) and couldn't get thru to clear. Solution - tear up floor and replace trap. Cost - $4000. Paid $150 bill. Another company came and snaked so-called compromised trap and cleared clog with no problem. Spoke to manager to discuss unknowledgeable plumber that was sent. After some discussion, I said I considered filing a complaint and he told me "Oooo, I'm scared, you're an idiot," and hung up on me. RIPOFF artists and just a RUDE company to deal with.

Called Clark Summit PA office to clear a waterway. I was told they were busy, couldn't make it today but will be there tomorrow between 10:30 and 1:30. Took the day off a day of work and at 2:00 still a no show. I called, I was told there are no guarantees. My Wife called and was told we would get a call back in 10 minutes. 4 hours later, 5:30ish, a worker called to say he did not have the proper equipment and his boss said he would deal with it tomorrow. I'll have to see what that means tomorrow. I'm not holding my breath, calling someone else in the morning. DO NOT USE THIS LOCATION FOR SERVICE!

I had a leak in my front yard from the underground pipes. They came out and told me they would charge $125 an hour plus parts. They were at the house just under two hours having to leave to get parts. Job was finished and a bill totaling $500.00 was presented to me with no breakdown of what I was charged for. I asked for it but was not given any breakdown, just the foreman telling me that he could've charged me $750.00 and was giving me a break. These folks are petty thieves and a disgrace to the plumbing profession. I am a poor man with health problems and $500.00 dollars with no explanation or breakdown of costs is not right.

Called at 12:00 noon to schedule an appointment to check garbage disposal and water heater. Was told a technician will be there within 4 hours. At 7:00 pm I got a call that technician cannot make it there due to another job. By that time it was too late to call another company. Was told the technician will be there first thing in the morning. Technician did not get there until after 1:00 pm. The technician did not bother to check garbage disposal before calling to say it needs to be replaced. He didn't even attempt to get it working by pushing the reset button to see if it will work.