Roto-Rooter Reviews

I had a leak from our water line just outside my house where the line connects to the house so I called Roto-Rooter for assistance. The salesman was out within a couple of hours that morning and was very nice and professional. He quoted me $1475 to find the leak and repair it. I paid and by 12 PM they had a tech on site to repair the problem.

I had a clog in my kitchen sink, it did have a clog but the sink was able to drain on it own. I called Roto-rooter to come out as I was told that they would be there that day and when the technician arrived (the next day) I was quoted a price of $584, the technician did not even look at my sink. I was just quoted a price. I told him the price was way too high as I already had verbal quotes from 3 other companies, $89, $93 and $149, I chose Roto-Rooter as they were supposed to be there the same day and I figured the price would be about the same. The technician ended up coming the next day as his equipment broke on a job prior to mine, I was told by the technician that I would get a discount for the trouble.

I was feeling ok about my service, on time, cleaned up afterward, technician good, UNTIL I started researching on how much this service is supposed to cost. I had my toilet removed so he could run a fancy snake with a rotating blade on it down my line to clear a clog. That was over $650. From what I can tell it should have been half that price on average from other companies, and now I have no resource to remedy this overcharge. Will not use again.

I called Roto-Rooter on the afternoon of Saturday, April 6th, 2019; it was 2 days ago. One of my toilets is being clogged and unclog on it's own. When it's clogged and I run water in the tub or in the bathroom sink, the water in the toilet bubbles. When the technician came out, he diagnosed a clogged sewer line. He offered 3 options to choose from: a basic that is around $300, an intermediate that is around $400 and the hydro jet that cost $658. He said that after 2 hours, the hydro jet option will incur additional $350 per hour. We finally opted for the hydro jet.

Called Roto-Rooter to have them compact the ditch made when pipes were rerouted and fill in ruts made by their trailer. They would not fix it since the rain yesterday there is a area that is 4 feet x 16 inches and 5 inches deep. Now we will have to spend more money to fill it in. It will take 3 cubic feet of soil. I will not recommend. We paid quite a large amount of money to this company. Would expect a more professional finish in the yard. Their contact does state no landscape but they should at least leave the yard in same condition before they dug the ditch. The ditch should have been compacted.

We had used the Binghamton Roto-Rooter in the past with no complaints, Last week we had them come to our house for a slow flushing toilet. The tech tried plunging it 3 or 4 times and told my wife that we needed a new toilet due to calcium build up but charged us nearly $200 for basically nothing. When I called the manager to explain that the charge was way out of line, he told me that was the minimum they could charge. I can understand having to charge something to look at it but that is a lot of money for some advice. Because of this lousy experience I've stopped using their service for my business as well.

They offer a coupon, but the fine print says it is only applicable in Vancouver Washington. However, I emailed and had the work done in Vancouver British Columbia. It shows the $20.00 discount coupon on their Canadian web site. What a shame they are like this. The plumber that attended was superb in his attitude, ability and work performance. But the whole thing loses all impact when they play games with their twenty buck off... Offer. I feel, perhaps business is so good, they don't need any more customers...

I had a clog after the P-trap in my kitchen that required my branch line to be snaked. I was quoted a price of $623 but received a discount to $500 for the job. I was told that’s the standard price to clean out a branch line. The technician ran a snake through the line which took about 10 minutes. All told, I was charged $500 for 15 minutes of work. I felt taken advantage of as I checked other prices after the fact and they ranged from $200 to $300 to do the same job. The technician was great but I felt I got ripped off. I’m very disappointed and will very unlikely to use them again.

Had Roto come out about a leak in my basement... Right off the bat the tech snakes the drain and plugged in my full sump pump... It drained but water started coming up through the sewer line. He informed me he needed to put a camera down the sewer line.. $250 dollars was that cost after the already 280 charge for coming out. The drain was still clogged, I later learned a camera really doesn't help when the drain is clogged. The camera went down 100 ft before hitting the blockage. The tech said we needed a hydrowash or something like that and that runs about 1500. I said I would need to get back on that. Went with another company who came out in a matter of minutes and fixed the clog for $90 with a 6 month warranty. I feel I was taken advantage of and should not have to pay for something I received no results.

Roto-Rooter came out to my house and gave me a quote on a repair. I had been dealing with this problem for many years. Every 6 months my drains would back up. Eddie was able to explain everything in detail as to how they planned to fix my repair. It was a bit pricey but I haven't had any more problems. I'm not made of money, but they did provide me with finance options that made it easier for me to get my home fixed.

I called Roto-Rooter and explained that I had a kitchen sink clogged with grease and that the last time this happened it was a three and one half hour job from a local plumber (who was unavailable at this time). I was quoted $300.00. So I thought $300 for three and one half hours is not that bad and I was desperate and I agreed. The guy, who was supposed to be coming from Albany called me to say he was in the area and could be here in half and hour. So he came.

I call into Roto-Rooter today for a same day appointment. I was unable to get one but I received one for the next day. So I called back to see if any appointments were cancel for tonight and I got lucky. So far so good. Great!! After receiving a call from the tech staying he was outside I notify my tenant. All downhill from there. The tech call me and quoted me a price of $400.00 to Rod a kitchen sink. I thought this was a joke. After me asking him was he serious he told me that was a good price and normal it’s higher. Then following up with how much would I be willing to pay. This is a 5 to 10 min job at best. I told him $100. This was a waste of time for myself and my tenant. This company needs to read all the complaints about overpricing!!!

Roto-Rooter Plainfield, Illinois. BAD! BAD! BAD! Don’t use this company. They’re a total rip-off. Work got done but very expensive. Cleaned out a clogged kitchen drain for $520. Shame on me. But I needed it to be done what else can you do. Can’t even think how much they would charge for a water heater or simple plumbing repair problem. Even called Roto-Rooter but received no satisfaction or even an apology for their pricing. Conclusion: Find another company or even better a good plumber.

Our toilet was leaking. We called Roto-Rooter. We had to pay $300 for the plumber just to tell us that the toilet had a crack and we had to replace it with a new one. He told us if we bought a toilet from a store, they would charge $575 to install it. If we bought a toilet from them and they installed it, it would cost us more than $1,000. We paid $300 and they did nothing!

Service what they offer Horrible. Price I got shock. 354$/hr + parts just for small help. Valve next day still leak. Technician start to find 1000 stupid problem to have more work and charge more. Worker don’t have knowledge. I don’t recommend this company for nobody.

Do not call for the service. If I could, there is not even a star that I will give. I had leaking in my basement and found the leaking was from the joint between outdoor and indoor pie. When the guy arrived he ask me to sign a paper to agree the charge for $295.00 hourly. (He does not know how many hours will need.) After agreement signed, he tried to turn the joint tight to fix the problem, and ignore what I told him need to turn off the outside street water first before what he is doing. He did it with no listening anyway.

Called around 7 am to schedule an appointment to have a kitchen sink drain unclogged. Promised to have them at the house within 1.5 hours. 2 hours later I called them back. They stated that their "technician" was held up on a job in Springfield Mass. Called back in an hour and they said the "technician" had a flat tire. Called again and they said they would send someone from Lowell just 10 minutes away. "Technician" finally showed up, about 5 hours later after my initial call. After less than 1/2 hour of snaking the drain, I was presented with a $489 bill...cash or credit card only.

The mounting screws on my toilet rusted and broke. I wasn't sure how to fix it myself so I called Roto-Rooter to come out and fix it. He ended up replacing the flange and two mounting screws and charged me $273! I should have gotten a whole new toilet for that! I feel like I got taken advantage of because I'm a women and new homeowner. Don't call these people.

I booked an appointment 2 days ago for today between 8-12 for a possible internal leak for a toilet. I would have booked the appointment sooner if they didn’t have an emergency service fee. I called this morning to confirm the appointment as to which they told me they would show up. I then waited till 11:55. I then called and asked what was going on. They told me they booked the appointment in error and that they didn’t serve my area, although they do have a franchise here, but they do not communicate to them.

On March 7, 2019 I made the tragic mistake of entrusting RR of Hampton Va with my plumbing issue. Water was backing up in my tub and leaking through the ceiling. $519 later water is still backing up in my tub and the manager refuses to refund my money even though I was given a 6 month warranty. I can only get my money back if I spend $3300 more on the correct repair.

I noticed that my water heater was leaking on Sunday afternoon (3/17) and called Roto-Rooter because I remember them from the commercial. I was really impressed by how fast a technician shows up after the scheduling. A technician came within 30 minutes. I explained to him that the water heater is leaking. And he told me that I need to have it replaced. I asked him for a quote, and he told me $2500. I asked what is covered for that price. He said that it covers the new water heater, installation with new connection pipes, and removal of the old one. The technician was very knowledgeable and nice, but I thought the price was too much and have to consider. The next day, I found a local plumber who replaced it for me for $1150, knowledgeable, nice and punctual. I still don't understand how Roto-Rooter could be so much more expensive. I would have gone with Roto-Rooter, if they had been more reasonable with their pricing.

Called to have a bathroom sink concern resolved. Which was that it was clogged and when water would run upstairs that sink would get backed up downstairs. The tech looked at the sink and said “$549”. I asked for what. He said “to run a snake through the lines and a cleaner.” I told him we tried that. It did not work. He asked me to run the water upstairs. Verified the issue. Long story short he spent 8 hrs trying to figure it out and did not know why the water didn’t drain in that sink. Blamed my septic system which I brought to his attention if so it would affect other areas in the house not one sink.

50 foot of my 75 foot main line is 4 yrs old. Installed by a friend. Had a clog and called Roto-Rooter. Late but he arrived. I agreed to a camera and a jet to clear the line. The line flowed but about 60 feet out a piece of old pipe was in the line which was the problem. Old pipe is like clay pipe or ceramic I am told. He said it's flowing, it's fine. Next thing, he gets a big snake out. ??? He worked that thing like a beast. Letting it just sit and spin working it up and down. The snake twisted around his hand and trapped him. I was like, "What the hell". He got himself undone. The snake is stuck in the drain 'cause he can't get it out. He removed a pin and took his snake machine home and said I had to pay for the cable he broke and he'll be back in the morning to remove the cable. They may have to excavate it but they will give me a good deal.

I called this company after seeing Google reviews (NO they’re not accurate this time) and scheduled an appointment for 8:15-10:15 show time for a small copper pipe repair. They call and say 15mins, 1hr later, “oh 15-20 more minutes because of a train”, 45 mins later “we’ll give you 10 percent off”. The next day I have it scheduled for the morning and they call saying “45mins” at 9:25, 10:36 NOTHING. Please do not use this business as its customer service is not worth this headache of waiting on a weekend for slotted times. One of the worst.

Had sewer back-up in basement. They couldn't clear it outside, and charged $6,000 to put new flexible pipe in yard. They told me not to tell my insurance about the outside, because insurance wouldn't cover the problem. They wrote on paper what I should say to the insurance adjuster on the phone. When the water clean-up was done, they charged twice as much, and had fans, etc. in the house for 8 days.--Kept testing wetness on wall that was to be removed. They removed some of the asbestos floor tile, and they are not licensed for this, which posed a health risk to me.

My name is Bob **. We had a leak in our Wall at our home - - we used Servpro (Water Restoration Company) to locate the area that was leaking. The Leak was coming from the Master Bathroom Faucet. Servpro recommended we get a plumber to do the repair. We found on-line Roto-Rooter has a 5 star Rating - - so we chose Roto-Rooter as our Plumber. On Tuesday, March 5th the plumber arrived at our home at 1:50 p.m. I was at work, my wife was at home. My wife told the Plumber the location of the leak. The plumber could not estimate the repair cost without opening the Sheet Rock under our Master Bathroom Sink. So he cut a hole: 8 inches high by 15 inches wide. When the Sheet rock was removed he saw that the Cold Water Copper Line had a Pin Hole size leak.

The only people who should use this company are people who are rich or have money to waste. Was charged $4000 to replace less than 4 feet of pipe in my wall behind kitchen sink. It took them all of about 4 hours to do. And originally they wanted to charge $5200. On the water restoration side they charged extra days for the fans and dehumidifier even though it says per 24 hour period. They were here for less than 48 hours. Will never do business with this company ever again. Lesson learned the hard way.

Just recently I have been told by an accounting agent from Roto-Rooter in Miamisburg Ohio that they will place a lien on the property for non-payment. The question that I need to ask is how can Roto-Rooter place a lien on the property when the property is not owned by our company or the tenants living on the property? From what legal experts tell us that a filing company can only place a lien on a property for non-payment if the company or person own the property. We are just waiting for our insurance company to sent them payment for the work that has been done by their worker. As soon as the insurance company sent the payment, then we will no longer will do business with Roto-Rooter. They hurt small business owners when trying to put lien on their property for hurts small business owners. This concept has to stop by their accounting department.

Well I have been having issues and what do you know I call back for them to fix the issue they wouldnt and the woman wouldn't let me talk to a manager so I continuously call back and nothing. No return call. So I ask to talk to the manager and what do you know who I was talking to is... Which isnt likely and also they magically dont have a voicemail so IDK who reads these. I wouldnt waste your time or money LMFAO. You wont get anywhere. Oh and the lady had the audacity to tell me what's happening isnt even happening. Yep ok cause you must be here. They suck.

This company does not honor their guarantee, they just try to get as much money from you as possible. Obviously they take advantage of people because of the complaints. Anyway I was charged 500.00 and I still had the same problem. They wanted to charge me 5000.00 to break my basement floor because they couldn't locate the trap. Thank God I found the trap.

I'll update this review if/when I receive better service. Initial called made on Friday night regarding sewage problems in the basement. Was told that they could have a plumber out that night. Received a call from their dispatcher saying nobody was in the Kenosha area and they would have somebody out between 6-8 pm the next day for me.

Two months ago called Roto-Rooter for backed up sewer. Technician suggested jetting the sewer line at an outrageous price of $1000. And now the sewer backed up again. The same technician suggested to jet the second half of the property at a whopping price of $1300. Here's why I think they are ripping me off. The original jetting was incomplete. He jetted the sewer from the toilet to the service port outside the building pushing everything to that point. And now the clog from the service port to the street. He should have completed the job by continuing the jetting from the service port to the street on the first visit. I feel being taking advantage of for my lack of knowledge. Now I understand how they play out the scam. I WILL NEVER USE ROTO-ROOTER AGAIN!

I have been using Roto-Rooter for many years for cleaning my drains once a year and all my plumbing needs. I knew I was paying a bit more but was pleased with the service and trusted them. Great office staff, great workers. Sometime back in January 2019 I had a plumber out to repair my toilet. It took 2 days to get him out here because they were unable to deal with the new computer system. I paid by check as usual but they were pretty much unable to process credit card charges and I never did get a receipt which they had promised they would mail.

Updated on 03/06/2019: I’ve tried over and over to communicate with Roto-Rooter and they won’t respond. They are required to reply one time to make themselves look good but nothing after that. Don’t get overcharged like I did. Call someone else. $700 for 2 1/2 hours of work is too much. A simple plumbing pipe fixture that was ready to be worked on.

Would be a 5 star. Tech came out, looked over, told us what was wrong but this is where it went south. After leaving Monday about 1 am this morning we noticed water at our bottom step. Had to shut the water and electricity off at the house. Couldn’t figure out the problem. Called them. They sent 4 techs out to figure out the problem. After reviewing security footage we found the issue which they aren’t aware of that we know the reason behind the flooding as it was due to the tech on Monday leaving both ejection pump in plugged causing all the water to back up then proceed to admit that that was the issue that caused the flooding which was caught on sound and video. Plus I was down there and they did not realize it. Also have pictures before and after they arrived.

My husband and I are an older couple and we had a septic line that needed snaking out. My husband is unable to do this because he is totally disabled by a bad heart and multiple surgeries on his back. Roto-Rooter came out in December 2018 and snaked the drain and put a new seal on my commode in the bathroom. The drain seemed better without initially backing up into the bathroom sink, toilet, and bathtub as before. The commode is now very unlevel and very loose and wasn't before they "fixed" it.

No idea how this company stays in business. I reached out via email to the CEO/COO indicating my displeasure of the cost I had to pay for 35 min of work... and how one of their service techs came to my home to unclog a kitchen discharge pipe. First, I knew where the problem was and the tech didn't have to do any troubleshooting to locate the clogged pipe. This pipe I have had issues within the past and clogging has occasionally happen. I removed the cleanout for the tech before he arrived, hoping to save him time and me some money.

So I called these guys because I thought they were the best and that's what everyone told me. Had a clogged basement drain that left my basement flooded with several inches of water. After three hours, not only had nothing been accomplished, but once they left I had to replace The water inlet valve that was tight in my washer because apparently knobs and valves have been turned on and off at some point causing the connection to crack and spray. Made me sick to my stomach to fork over that money. Don't call these guys.

My experience with Roto-Rooter has been awful from the start and it is not even close to finished. Let me begin by saying that I am a single mother with my 3 children living in my household. I had sewer line back up into my basement and Roto-Rooter came to my house for the first time on January 21, 2019. From the start, there has been a total lack of competency and communication with workers and management. I have been told one thing one minute, to be told something completely different the next. No one seems to know what the other person is doing or saying.

Do not use this terrible company. I thought they were a reliable company until I tried them out, and saw they are not honest. I had sewer back up in my basement. I paid for a service for them to rod the clean out, and the next day I still had a problem with the toilet water not flushing. The invoice showed that I have a 6 month warranty. The tech that came out didn't know what he was doing. I had to direct him, and he was about to try to fix the problem. All of a sudden a camera guy came without an appointment.

From beginning to end a nightmare. Would not quote a price to unclog kitchen sink. I figured it couldn't be more than 150. So they show up give me a quote of $349. For a simple kitchen clog, stating that that is there going rate for that service. I refused and he came down to 200, still highway robbery, and said well then you don't get a guarantee. Rip off artist! Then he just strolled through the house without announcement and scared my tenant who was in the bathroom. Worst company ever!!! If that's your going rate you could have saved us both time by telling me when I called. I would definitely never called them again.

They sent a technician to my place to replace a kitchen faucet and they said they can buy the parts and then charge me Market Price which is 60% more than the real price which make sense, but at the end they sent me a bill with 4 time of the real price, and when I tried to reach them, they didn't answer, they rip off their customers. So greedy!

The tech came out to unclog my toilet, When he pulled the toilet he flooded my bathroom with sewage water and was surprised when it happened. He was not a professional plumber! Any professional should know how your pipes work! So after flooding my house with sewage water, he insisted on me paying the full $600 bill! $600 to flood my house with sewage! DO NOT EVER LET ANYONE YOU KNOW USE THIS COMPANY!!!

I have 4 small leaks in my condo I needed fixed. Had Roto-Rooter come out. The tech didn’t seem to know the names of the plumbing parts nor which bathroom was the “master” and which was the “hall bath”. At the end, he quoted me $2300 PLUS $1000 for a permit PLUS parts and labor. I laughed at him and told him to leave. The second quote I received was for $400 - no permit. I am a woman and my husband wasn’t home. The tech was either grossly under qualified or trying to take advantage of me because I’m a woman. Either way, don’t call them.

Called to have someone unclog my kitchen sink & repair a small leak. The tech came. Was acting like he really didn't want to do the job. He had this dull flashlight make like he looking at the problem then gave me this ridiculous quote of $390.00 and he knew I had a coupon of $75.00, so he said, "With the coupon you will pay $ 280.00." Advised him to have a good day you are a scam because this is the 3rd time I had this company called out for harder jobs and the fee was way less. He didn't give a rat **. Called to complain and rep answered didn't care. I will never use them again. SCAM SCAM SCAM.

I’ve called Roto-Rooter out twice in the last two days. I have no water in my house. The first call, the technician spent about 5 minutes in my basement and says "Call the city, you have a meter problem" and is gone. So, call the city and come to find out there is a leak right beside my shut off valve. Second technician comes and spends about 10 minutes looking at where it is, makes a phone call and proceeds to tell my $3900. Mainly because they would have to hand dig, says there isn’t enough room to get equipment up the street. Just so happens that I’m a truck driver and have had my truck on that road numerous times. Informed him of this and he just laughed and said either way, it’s $3900.

Tech quoted my wife $369 for snaking using clean out. Then tech said he could not get cleanout open (wife said it was the weakest effort) so requoted $525 if he pulled the toilet. Well he pulled the toilet but could not get the line open so miraculously the cleanout opened and the job completed. I was still charged the higher rate. What changed with the cleanout??? "Yeah I was able to take it off". Tech said they don't go on roofs but the website says they do. Wife noticed a huge difference in workmanship and effort when she was alone and I came home.

A few months ago we had a kitchen clog and called Roto-Rooter. The technician snaked the drain, cleared the clog and charged $133. Reasonable. Today, our other kitchen sink clogged (we have 2 kitchens). Called Roto-Rooter again, tech quotes it as $339!!! Same exact job! Now, the tech was a great guy and I don't think he was the scammer. But that price hike is just outrageous. I called their office and was told that the plumbers set their own prices and there are no corporate prices. The tech stated that it IS corporate pricing. Who to believe? What a weird way to do business!

I called Roto-Rooter because my washing machine was leaking water. The plumber arrived between the times I was told he would arrive. Once the plumber arrived, he told me that there's a clog in the laundry drain and it was going to be ~$485. I thought it was going to be a serious clog and told him to move forward with the removal of the clog. He spent ~45 min, but definitely, less than an hour to remove a hair/lint build up that was only about an inch and a half long and about 2mm in diameter. The material "clogging" the drain that was removed was not even capable of clogging the complete drain. I was then told that he removed only a small amount of the material because the rest would unclog itself. I was also told by the plumber that this is how much the drain unclogging usually costs.

We are now 4 days without water and I’m beyond mad. On 1/31 our water backed up into our downstairs bathroom and the city was called out, they told us we would have to call a plumber, so I told my mother to call Roto-Rooter as that was a name I’ve heard and should be good. They came out on 2/1, the first guy gets his equipment stuck in our clean out and tells her he would have to get a camera down the line to see what the problem is. That’s already $450 to figure out the problem. They then proceed to tell us we need our sewer line repaired and it will be another $6200 and all has to be paid upfront before they can do the work but that they would not be able to do it until day 3.

I would actually give them zero stars but this site won't let me. Don't ever call Roto-Rooter in Mtn. Home, AR. Not only do they charge inconsistently with what is advertised (corporate offices handle that), but they take four hours to do a job that should be an hour and a half, don't do the job to completion because they're charging hourly instead of the flat fee advertised (meaning everything that was asked to be snaked can't be because you can't possibly afford it). (Will have to come back because the problem wasn't fixed charging you again even though they're supposed to have a no hassle guarantee that it will get done without a charge for having to come back.) And then when you try to get them to come out the third time, the owner will laugh at you.

Technician was fine, city had came out day before and said lower end of line was great so it had to be clogged up by house (approx 10 yards) but I would have to call plumber. City comes back out next day no by my asking and ask - "Did you get it fixed." I said, "Actually he owns way now." Roto-Rooter shows up. Line is blown out in less than 3 minutes, took longer to get hose out truck and connected to my water then to be blown out! BAM! $440 plus tax plus he said he had to fix the lower end of line which city said was fine, but they said they missed something. $900 BILL!!! You talk about going broke and getting raked!!! $440 plus tax for less than 3 minutes!!!

I called Roto-Rooter for the first and last time today. I experienced a sink clog, toilet valves not closing properly, and a shower drip. They dispatched a plumber out quickly, however, they charged me more than double the market rate. The sink was snaked to clear the clog. I was charged $450 to snake the sink... while the market rate is between $100-$200. I will never use Roto-Rooter again. They take advantage of customers with no plumbing knowledge. Who knows how much I was overcharged on my shower drip and the toilet valves were not fixed at all. WARNING to unaware honest folks trying to make a living... Don’t call this company. They will rip you off. Lesson learned the hard way.

A new hot water heater was installed on Jan. 21st. Since then, two other techs we have had called out because it won't produce enough hot water for one full shower. Also the water barely even gets very hot. We were told, it because of this time of year, cold pockets, etc, etc. The tech left today, still not fixed. It's a brand of hot water heater we've never heard of, State. We think it's a lemon. My elderly mother is going crazy because she needs a hot shower to help with her arthritic pain. $1200 down the drain, literally. They still don't care! Do NOT use this company!!!

Wis was amazing, very professional and very hardworking young man. He told me exactly what he going to do to solve the problem and he made sure that everything was running well before he left. Thank you Wis.

Bad experience. I have two cleanouts in my backyard. One cleanout comes from my bathroom and ties into the 2nd cleanout which goes straight to the city main which lies roughly 110 feet out into the alley behind my house. January 1st of 2019 I began experience an issue with a blockage in the main line for my bathroom. This is the line that is smaller and joins to the longer main leading to the alley. Each time we would run any water in our bathroom it would come out of the top of the cleanout. Clearly there was something blocking that main line. I purchased a snaking tool at Lowe's and was able to punch through the blockage and get the water in that cleanout to drain.

NO STARS - I wish I would have found this site before we called this company. We called another plumber to come out to unclog a drain that was causing an issue with our downstairs bathroom. When that company came out the person who flushes out the line was on vacation so we could have waited but instead we called Roto-Rooter. They are a name we have heard before so we never thought we would have an issue. They came out and got their water jetter stuck in our main drain that goes to our septic. My mother in law passed away so we are trying to get ready for her wake and they said they would be back the next day to fix the issue.

Discovered on my own after washing machine backed up all over my basement that the main sewer line must be clogged. Made an online appt with Roto-Rooter since they are widely known. Appt time was 4-8pm and I was supposed to get a call 30 mins before arrival. The email confirmation said 4-6 so I called at 5:35pm and was told that there was a delay to my area and I would get a call. Called at 8pm and was told the same and was assured that they work 24 hrs and I would definitely get someone.

Called Roto-Rooter to open a blocked kitchen drain, after my husband tried 3 times to open it up by removing the kitchen pipes and pipes in the basement and using a snake to open it up. Explained what we tried and tech told us it would cost $550. Husband said no way, he could replace all the pipes for less than that. So he dropped it to $450, we said no so he dropped it again to $350. Still felt it was too high but he was here and we wanted it done. Will never use them again and will not recommend to friends or family. If we didn't have plumbing knowledge, we would of paid that outrageous price. We thought Roto-Rooter had a good reputation... Not true.

DO NOT USE!!! THEY WILL TRY TO FLEECE YOU TO THE BONE! 3 hrs to clean the drain, with time charged to get more water for the jet!? The technician was a young guy that knew how to sell stuff! They used a jet right away instead of using steps like any other plumber would.

Roto-Rooter took advantage of a woman home alone with two children while her husband was away 2 days after Christmas. I’m an employee of the US government who is currently working without pay and had been detailed out of state for over 2 months. My wife called me while I was gone letting me know that our main floor toilet was plugged and had overflowed. Our house was built in 2013 but out of an abundance of caution I suggested to my wife that she contact our local Roto-Rooter to have them check our toilet and line just to be sure that there was no obstruction.

Do not give this fraud company a dime! They will lie about the technician arrival service time just to have you commit to them and not seek a real company who will show up when stated! Which hinders you from calling a reputable competitor in a timely manner. They showed up to my home 3 hours late, when it was pitch dark! Unable to appropriately assess the issue! Did not fully check the main drains or cleanouts that were all located in the same area for the backed up drain! He showed up unprepared to fully service the issue needs, and “their own technician” stated to me that Roto Rooter is the worse company a consumer could call!

I was promised the water main water line that broke would be fixed by Jan 16. Today is Jan 18 and found out by making numerous phone calls that now it would be at least Jan 22 before they could get back out to do final inspection. I was told not to sign the clause that would allow me to back out of the contract in 3 days because I was told the work would be finished quickly. I’m into this fix for $6,500. The technicians they send out come ill prepared. No trencher, no water pump. It’s been raining and they don’t tarp the yard so the whole trench they finally dig fills up with water, delaying the fix even longer.

So we had a back up in our basement and figured we would go with Roto-Rooter since they are a nationally recognized brand. They told us that we had issues with our sewage pipes and they needed to be replaced right away. Even warned us about running water too much as the pipes would back up again. They are the professionals and so they gave us a quote on the work and not knowing better and feeling the pressure to get problem fixed right away we went with them and put 50% down. They Said they would start work on Sunday and should only take 2 days. They did not come Sunday and ended up leaving message that it would be Monday. They came Monday at 4pm. Just looked at area that needed to be excavated and nothing else.

I called Roto-Rooter when I discovered water coming out of my washing machine drain in the basement. The technician Dave was left alone to work on my sewage line outside. After about 20-30 minutes out there he came back inside and told me that the pipe was collapsed and that he couldn't even get his equipment in the clean out because he was running into too many rocks. He quoted me $8500 to have them come replace my sewage pipe with a trenchless pipe burst. He told me it could be done tomorrow. My house is older and I'm a new homeowner so I didn't question what he was telling me because I panicked and just wanted it fixed. The whole crew came out the next morning and went to work.

Monday, 01/07/2019 Roto-Rooter plumber arrived at ** to clear a clogged Kitchen sink. Stayed a little over 1.0 hours. Charged $489.00. No parts replaced. No quote before starting work. Hourly rate of $489.00/hour. Three calls to Roto-Rooter, 01/07, 01/10 and 01/11 to GM. None returned.

Pathetic. Was called an hour before the end of their 4 hour window to arrive to tell me that they can’t get to my appointment and would have to reschedule. Someone else told me they would do this as they had experienced the same issue. Would highly suggest getting a more professional company for your plumbing needs. Needless to say I won’t ever use this company in the future and will recommend anyone I know to never use them either.

I am making a complaint on one of your drivers. He was driving way over the speed limit passing vehicles on both sides of the lanes. This happened on 79 South in Pittsburgh, Pa on January 8, 2019 at 10:44 am. He didn't even use turn signals and almost side swiped my daughter's vehicle. I know this will probably not be taken care of because it's his word against mine but I just wanted to bring it to your attention.

Roto-Rooter advertises 24 hour service. I had a clogged main line and called to get assistance. They were very prompt in getting someone scheduled to come and fix the problem. The technician showed up in the scheduled window. When I told him the problem he rolled his eyes and was very put out to have to be doing this job. He told me "These older homes are crap and it is just better to replace everything." I don't want to have to replace everything if I don't have to. He then told me that he would not be able to complete the job because he didn't have the right equipment with him.

We had a stoppage in our kitchen sink late in the afternoon last weak. In a panic I called our local Roto-Rooter business. A technician was out within 2 hours. Before starting work he told me the charge would be $260. What a shock. Because of the late time and the danger of a major stoppage elsewhere I had him do the work. It took 20 minutes. So much for being a reputable, honest business.

Called at 1 pm about kitchen sink clog. They sent me a manager to look at the issue and I thought it was actually very nice of them to come over before the plumber to observe the problem. Only realized when no plumber showed up at the estimated time, that the manager actually came to check how urgent is the problem and nothing more... When I called at 7:30 pm complaining that nobody showed up, they said they are sending the plumber now. I then said, "No thank you!"

Recently I called to have the basement drain in laundry room unclogged. I had the same problem 3 years ago in which Roto-Rooter had to replace the main sewer line at a cost of nearly $6,000.00. I was provided a written warranty of 5 years on all work performed. The technician at that time stated that if I had any problems within that time to just call. This time the tech said I need the drain snaked and that the warranty doesn't cover this! Then he quotes me $340.00 for this work. I called another company who quoted $95.00 and stated that they have a limited time special of $64.00.

Pat (1899) came out today to assess our leak. He quickly discovered that our water heater was in bad shape and in need of replacement. He was knowledgeable and very pleasant. Thanks for taking care of our problem so quickly and efficiently on this busy holiday weekend. We really appreciate it.

I called to get a price quote on unclogging the bathroom toilet and they said they don't provide pricing on the phone. I'm out of town so I asked my house guest to open the door for them to check and give pricing. They took advantage of my guest not speaking English, they didn't provide any written price quote for her nor asked me for my authorization. They spent only 25 min unclogging the toilet with a plunger and charged $235! I am seeking help from the bank and hopefully I can get some advice from here as well.

Would give 0 stars if would let me. Do not use this scam company EVER. They told me a price to do job after job it was 200 higher. Was told parts were more than they thought. If that was case should have informed me before started job. I was told a sump pump and 4 ft piece of pipe was 520 dollars. SCAM, SCAM. Do not use. Their customer service is even worse and rude.

I called Roto-Rooter to install a new garbage disposer. Their technician came in and while removing the old disposer, to make work easier and faster, just dropped it and damaged the cabinet. He charged $200 for 40 minutes of work and still denied their own discount coupon. Apparently, they are after easy money not customer satisfaction.

Had my sump pump stop working last January and it was replaced by Roto-Rooter. Up to that point, my basement had never flooded the 3 years I lived in my home. The following December, after a snowfall melted, my basement flooded. The sump pump overloaded and flipped the breaker. They told me that is what the pump is supposed to do. When I told them the guy that installed the pump told me not to get a backup battery or a backup pump, I believed him. He told me I would never have to worry about my basement flooding again. He never mentioned that he installed a pump that was not as good as the one I had. He never told me the pump could get overloaded and flip the breaker. Now when I call for help on this situation, all I’m told is that they can send someone out to tell me what I really need. Thanks a lot for not getting it right the first time, and not guaranteeing your work. I’ll call someone else who cares about their future business.

Updated on 12/06/18: When I pay someone to do as job, they should want to do their best. I could very well have been repeat business, won't be now though. Mike was passing it to the city. Told me not to call city, he was take care of it.

My daughter called Roto-Rooter for a clogged drain in my kitchen sink. I will regret that she called them until the day I die. The plumber Joe came in and told me the job would take 2 hours quoting a price of $429. I told him that I would shop around for a more reasonable price. He told me that he wouldn’t be able to come back for a week and that those cheaper plumbers give you an hour and they are out. He wasn’t in my home for an hour. When he gave me the invoice in the amount of $349. I questioned him as he was done in 30 minutes. He said well It could have taken up to 2 hours.

Technician came out to unclog drain, he ran into the clog and stopped because he thought he was going to break something. What he hit was the clog. I was told that they had to pressure wash my drain first. They are supposed to have a six month warranty on drinking clogs, that's a lie. They wouldn't even come out a week later. The technician was an idiot. My husband asked him how it was going with the drain and his response was "another day another dollar" my husband wasn't asking him about him he meant the drain. Technician didn't introduce himself or anything. They are not willing to send another technician to try to clear it. They want me to end up spending 550$ to clear a drain. It's really sad that they're so willing to rip you off in the Christmas season. I'm out 235$ for nothing. They do not care if you're satisfied at all. It's all about the money.

These monsters ran over my cat and crushed his back legs, left me without running water and shut off my heat and left a burst pipe and told me they would only remove water from basement. I am filing a police report against them.

I called Roto-Rooter to come out and clear my drains due to a back-up in my laundry room drain. I informed them that I wanted the laundry room drain cleared as well as the main drain. I have large trees in my yard and figured that tree roots was the cause since they had been in the past. While the technician was working on it, I was surprised to hear my doorbell ring. Turned out the technician had called to have someone from the restoration department come out because he thought there was damage to my basement floor.

Our church building had a major water pipe broken underneath the concrete floor on 11/25. I called Roto-Rooter in the morning of 11/26 and the technician Doc ** arrived before 8 am immediately. Instead of breaking the concrete floor to search for the broken pipe, he made a quick and wise decision that he would bypass the pipes underneath the concrete floor. He finish the whole job within 4 hours with very reasonable price. God has answered our pray!

My sump pump needed attention because it wasn’t working properly. Roto-Rooter plumber spent nearly half an hour in my basement where he apparently replaced the sump with a cheap plastic part that broke in less than a week causing my basement to flood with a foot of water. Then, to top all that off, I had been charged $650.00!! I’m a retired senior citizen on a very fixed income and I guess Roto-Rooter figured they could take me to the cleaners and I’d never say anything. Well, here I am and I’m saying it - there’s no difference between Roto-Rooter and some street thugs. You might think what you did was legally right but it certainly wasn’t morally right.

I had a Roto-Rooter technician come to my house in Hemet, California. I understand the costs of a new shower valve is between 200-250 for an adequate shower valve. The technician gave me a quote and said 1150$. That is way out of line to charge anyone that amount and Roto-Rooter should look at their practices. They take advantage of people who have no idea the actual cost of the parts. Then the technician says, "We're not responsible for the hole we would put in your wall also." If you're going to charge someone 800 dollars for labor (about 2 hours of work) you better do the drywall. Thank God I do my research and will go to Angie's List and find a local plumber who will use fair practices.

On Friday October 26th 2018, I used Roto-Rooter services to unclog the toilet in our upstairs bathroom. A technician came in and performed the service. While he was in the bathroom upstairs with my wife, he asked if we had another bathroom downstairs to which my wife replied yes. He then told her that he had to go back to his truck to get additional tools, left and came back a few minutes later.

I wish I had found this site prior to my experience of being taken advantage of financially. 2 toilets needed to be re-mounted as they were wobbly. Seems simple enough but I didn’t have time and thought maybe a pro can take care of it. Well they are pros alright. They don’t even bother with upselling or selling warranties to get more money. They just up and rip you off. 45min of work. $32 parts. $838 labor. Nope I didn’t fat finger the decimal point. Not $83.80 in labor. EIGHT HUNDRED AND THIRTY EIGHT DOLLARS IN LABOR.

My tenants had an issue with a toilet that was leaking. They called Roto-Rooter who sent a technician with an arrival window between 1-4pm. The technician showed up at 5:30pm, over an hour late. I spoke to him on the phone while he was at my unit, and he claimed that porcelain was cracked on the toilet and that it needed to be replaced. He said he would only be able to replace the toilet a full 2 days later. I told him that timeline was unacceptable and that I would do the work myself. I arrived at my unit the following morning, and found that not only was the toilet not cracked, it was simply clogged with toilet paper. I easily remedied the issue in under an hour.

We called for a clogged pipe that was the same pipe serviced by them 2 years ago. The plumber recommend we change our pipes from galvanized in the future. To unclog the pipe the charge was $500.00 which was double the quote I read on their site. We had the pipes changed one week later from a different plumber and when the old pipes were removed we saw that a tiny hole was through all the muck still in the pipes. These pipes were never cleared out and this would have been an ongoing problem. The new plumber was shocked by the service provided and couldn't believe these pipes were just cleared out.

I did not have plumbing or water issues. I needed a gas flex line taken off 1 valve in my basement and hooked up to a different valve. I was quoted $189+tax for the job - I thought that was a bit excessive but it needed to be done so I went ahead. It took Joe a whole 20 min to complete the job and he was off drafting up an invoice. I then smelled a faint hint of gas additive in the basement. He then said he had to charge me for additional time so it'll be an additional $189 plus tax.

I had an appointment schedule for window of 12 noon time to 2. About a half hour after being scheduled I received a voice message to call the office. I immediately called back to discover that there was an outstanding bill dating back to 2007. They had no information as to the amount, what services were provided. Obviously there was a mistake but that's hard to prove especially 10 years later. After a lengthy discussion we agreed we would disregard the outstanding invoice and go forward on the condition that they would come out evaluate the situation, quote me a price and I have to pay upfront before they providing the work. I understood and thought that was reasonable and so I agreed. Every 2 hours I called to see if they were coming out and I was told somebody will call me back in 15 minutes.

They installed a sewer pipe that is leaking rainwater in my basement. We had an inch of rainwater in our basement and it smells like mildew and making us feel sick. A man came out and said I would have to pay 4000 dollars for a sump pump which I will not pay, because it didn't leak until they did the work. They said they would come out to cement it and I have called them numerous times and they are completely ignoring me. They keep saying they have an open invoice for a certain day, and they never call or show up. They must want me to call a lawyer.

This company is a RIP-OFF. HORRIBLE service! So apparently when you call one company all companies find out you need work done and start calling your phone. In any event the tech from Roto-Rooter was very interesting when he call that I agreed to hear what he could offer. The technician came out and stated that he would waive the consultation/service fee in the amount of $699.00 if we allow the field techs to take a look at the issue. In addition estimate the work to be low cost due to the amount of space that was damaged. I was advised that another field tech would come out as well to camera scope the line (free of charge) from inside to outside and then after give me a quote. I agreed to that, and the tech came out and left a quote behind of $6200.00 to do some underground work.

We called Roto-Rooter to come clean our kitchen sink in our condo. Unfortunately I (as the owner) wasn't there and the tenants authorized the work not knowing any better. Then they call and tell me it's $599 for the drain clean! What is this robbery?! I will never call them again. I even called the company and they told me $599 is their standard cost for a drain clean. How can that be when everyone else charges between $150-250? This wasn't even emergency service!

This company is horrible! Technician could not get the snake to clear main line from house and advised $400 to camera scope the line. I said I could not afford that, and suddenly it was free. Second tech (first guy’s boss) comes out and scopes the line (a lot of TP remains and foam from foaming root killer I had put in the night before). Claims line needs hydro-jetting in order to proceed at a cost of $1200!

Called this company to come help us out with a clog in our sewer line. They charged us $500 to use a snake and camera and didn’t even fix our clog! Instead they quoted us $4400 to dig up our basement in order to fix it. After contacting other plumbers we realized we got scammed. How does anyone recommend this company? I surely will be advising everyone I know to stay away from them. Now I’m out $500 that I could have used for groceries for my family. They should be ashamed! of themselves.

They said they may not be able to clean drain if the pipe is damaged. So they charged me $325 for doing NOTHING cause my drain was collapsed. And then another guy from Roto-Rooter came by gave me a FREE inspection on my drain pipe with camera equipment for 5 min. The repair estimate was more than 7k (what a joke). So I would recommend you to ask them for a free estimate on drain pipe FIRST and then ask them to clean it up if it is repairable. Or don't just ask them to work for you. They will charge you $325 for NOT COMPLETING WORK.

Called for a leaky faucet and standing water in a cabinet. A technician came for approximately 5 minutes, opened up the cabinet and said that he thought that the dishwasher drain was clogged and, as a result, water was backing up into the cabinet under the sink. Although my husband pointed out where the leak was, the technician dismissed his concern regarding the faucet. After he left, my husband reached out to the company to address the drain clog. While waiting for that technician to arrive water was dripping along the garbage disposal. As such, the company sent another technician to determine whether the garbage disposal was the cause of the water in the cabinet.

On Wednesday, September 19, 2018, Roto-Rooter representative Gau came out to my house give a free estimate on my plumbing issues which was a clogged laundry room sink. He made the issue out to be more serious than what it was by mentioning my sewer and that it was something I could not do myself. I called out from my job thinking this was going to be a long process based upon the quote and treatment that was needed. Gau snaked the drain in 10 minutes and poured Drano down the sink. I asked him was that it and mentioned this was something I could have done myself. He does not control the pricing and it is a typical fee for Roto-Rooter to charge $504.66. I do not want another single female to be taken advantage. This is expensive service charge for snaking drain. Roto-Rooter should not mislead people on what services needed to clear an issue.

Real Easy. Roto-Rooter came to my house to inspect water in the basement that originated from a large rainfall, and entered the basement from the basement floor. The basement is unfinished, had 5 appliances, and hardly any real clean up. The crew stated they would arrive on Monday. Monday turned into Tues. No phone calls. Then Wednesday turned around. They finally showed up at 12:30 ish...and worked till 9:30 in 1200sqf bare 8" block concrete slab environment. I removed the water, which was up to 2 feet in some places with 4 1/2 HP submersible pump I bought, cleaned up most all the mess from cardboard boxes and some dirt and gravel that backfilled from a drain that jetted Glynwood silt loam into the basement, and I had that basement very clean.

On Sept. 22, 2018 Roto-Rooter of Cincinnati came to my home to unclog an outside sewer line. Their equipment broke inside my line and they refused to refund my money or remove the piece of broken equipment which caused a much worse issue than before they came. I had to hire another reputable company to finish the job and clean up their broken mess. When I asked Roto-Rooter what they would do to get their equipment out of my line their response was "We're done here." I would never recommend this company for anything.

This is the second time I feel like my business has been taking advantage of. Was charged over $800 dollars to install an sink faucet and drain. Ridiculous. Ask what service we needed Tech showed-up, of course had no parts on the truck to fix problem, so extra charge for getting parts. We will never use this over price company, that's not providing any outstanding service that you wouldnt be getting from another company.

Roto-Rooter came to my house to clear a clogged sewer pipe for me. The Roto-Rooter tech should have used a camera to evaluate the problem, but instead he started "Roto-Rooting" my pipes. Thus, the Roto-Rooter tech broke my pipes and made the situation worse. I ended up replacing all my pipes no thanks to Roto-Rooter. In the end, I paid Roto-Rooter $188.00 to come to my house and break my pipes. Not cool...

Clogged kitchen sink. Technician spent total 10-15 minutes unclogging with Rooter and "their proprietary chemical" and charged around $375!!! Big name, big company, takes advantage of its customers. Never again.

I called Roto-Rooter to have kitchen sink unclogged and the man told me I had mud in my pipes. He crawled under the house and came back with a P-trap and said, "This is what fell off from the sink." Told me that my pipes were crumbling. They needed replaced for about 45 feet plus tunneling to get under to do this at a cost of $16,0000. Got a second opinion and there is NOT a leak, the piece of plumbing he brought up from under the house had been there from when the previous owners had replaced the plumbing before. These RIP offs were going to take me for money we don't have! This can't be legal! And I will be looking into this legally!

Need a new toilet. Roto-Rooter was recommended by Home Advisor, they are the biggest ripoffs. Going quoted 791 dollars for replacement of toilet plus they charge 50 dollars to come out to give a ridiculous estimate. Do not call them Roto-Rooter in Middleboro, Mass.

Main drain plugged between toilet and septic tank 20 feet away. Rotor Rooter workers said septic tank was full, did nothing and departed leaving a $292 charge on credit card. We called in a reputable Sanitation Co. to pump the tank as they said was necessary. They inspected the situation and said the septic tank and drain field were 100% OK. Only thing wrong was the main drain from house to septic tank (20 feet) was plugged. A few hard pull by me s with a good plunger and the drain was open. $292 wasted on these worthless clowns from Roto-Rooter. Totally incompetent people. All they cared about was getting their $292. and running away... FAST. Talked to Patty (owner). She said she knew what her "technicians" had done, was VERY SORRY but was not willing to refund the sky high charge. I recommend calling a plumbing person you know and trust. Roto Rooter is not to be trusted. Stay clear of RipOff Rooter of Battle Creek Michigan.

Hope this gets to someone who cares. I discovered water in master bedroom. I called Roto-Rooter and they convinced me to file a claim to my insurance directly. They had me sign a 4 page agreement. The Roto-Rooter Plumber stayed in my house until he had the insurance claim number and he called the water mitigation team to remove the damaged laminate floor. They also placed drying machines. The insurance did refuse to pay Roto-Tooter. Root-Rooter did send me a letter asking me to pay them as per a signed agreement. They have an invoice of 4000$. Please do not sign any paper with them if they conscience you to go through insurance.

I contacted Roto-Rooter after trying a local plumber and still having water leak into our finished basement while running our washing machine. Their field supervisor came to our house the next day, Friday, to run the camera in our lines. Upon arrival he discovered a collapsed pipe under the concrete in our basement.

Office management continues to dispatch people when told NO. Employees gain unauthorized access to commercial property when you say no... and ask them to have the office call you. I am now poised to begin criminal action against the Syracuse office of Roto-Rooter. Buyer beware... In Syracuse call DBR Plumbing for a better experience.

Roto-Rooter came out for a sewer repair project for the property across the street from mine. They had to dig up the street to do the repair. My house and property were NOT a part of this sewer repair but was used to store stone on the sidewalk and for them to drive their equipment across my sidewalk. The stone was stored for a whole day in front of my front door steps blocking a fire/emergency exit. When they were finishing up the sewer repair they scrapped the stone off the sidewalk using their mini excavator gouging the concrete, ripping up part of the surface and ripping out parts of the curb and now refuse to replace it. They also had mud across the entire sidewalk that they did not cleanup. Roto-Rooter and Dilks Plumbing and Sewer are the worst and should never be used.

I had Roto-Rooter come over for a “free estimate” due to water coming up through my basement floor after heavy rain. I am not sure if it is a drain issue or water proofing issue so I figured I would start with the cheaper option. I was wrong. They wanted to charge me $250 just to send a camera down the pipes and another $500 or so to flush the pipes with a hose. I advised the gentlemen that I would not be using their service due to the high price. The one gentleman seemed upset by this and asked me what I thought I should have to pay for the service. Seems a bit pricey don’t you think?

After heavy rain we discovered we not only had flooding in our basement but also a backed up drain preventing the water from going anywhere. The only plumber we could get to show up within a reasonable time frame was Roto-Rooter, who snaked the drain, failed to clear it, charged us $300 and called in wave two of their “experts”. Who ran a longer snake, found nothing, and opted to run a camera down the line to find the issue. Fees are racking up at this point. They “see a blockage”, which they assume is a collapsed pipe (they’re old, terra-cotta pipes, so the possibility doesn’t seem unlikely) and inform us they have to dig through our driveway to replace it.

I have a backyard storm drain which is essential to prevent rain water from flooding my backyard. I called to have it cleaned out, as it has been slow. There are four smaller drains which were working fine. When they arrived they charged me $900 to clean the four smaller drains, and then gave me an estimate of $2,300 to replace the large, essential drain. I almost agreed, since it is a problem when it backs up. The next week I asked my regular lawn maintenance folks to look it over. He noted that there was mud in the trap and said that PVC pipes were not likely to break in the way Roto-Rooter described. Needless to say that the pipe was not broken, and the lawn folks cleaned it without charging me anything.

I am posting for my best friend, I am SO ANGRY with the ethics or lack thereof. She had sewer backup on a weekend after moving in. Tired, frustrated, she called Roto Rooter. Knowing their reputation I should have stopped her. She has roots from an apple tree in her main line. They ran a camera to show her. They STILL sold her on the super jet job, at almost 1000 bucks. Anyone will tell you jets are not effective against roots, should be used for grease or sand. Twisting drain cleaner should have been used. Then told her they didn't have correct equipment to reach the roots almost 30 feet, charged her almost 1000 bucks anyway, told her too bad. Two weeks later she's backed up again. This company deserves their tawdry reputation. Senior citizens beware, they particularly prey on you.

About three years ago, Roto-Rooter replaced a section of sewer pipe under our condo building. We recently had our catch basin cleaned and the sewer line rodded. Discovered the line had failed again at the same point as the Roto-Rooter repairs. Shouldn’t replacement pipe last longer than this? Does Roto-Rooter back up their work and for how long?

I called Roto-Rooter to clear a clog. The technician looked at my cleanout in the yard, and without running any water declared that the problem was not in the outside but in the toilet. $629.00 to remove toilet and clear the clog. The price included a camera inspection (the next day). Two hours after the guy left the bathtub backed up. Next day; camera crew says they found another blockage. This time he said he could not pinpoint the blockage, but it must be somewhere near the edge of the property, he said to call the county and see if they could find the blocked area.

Restoration dept came first despite we clearly said we didn't needed it. After $416 to unclog with 6 mo warranty, a "camera guy" came to inspect the pipe and wanted to take away the guarantee because we needed to remove 1/32" "sludge" from a 4" drain pipe! This is a completely unethical way of conducting business! I wonder how many elderly, unprepared and/or unknowing individuals fall prey of these tactics! Do yourself a favor and DO NOT CALL ROTO-ROOTER! You will have to pay out the nose for a simple rooting and then some, otherwise you lose the "warranty". Shame!

We had installed a new faucet and drain in our downstairs bathroom and realized it didn’t fit quite right into the PVC drain pipe. We were looking for someone to come and redo the drain piping under the sink. Not a huge job, but something I didn’t want to deal with doing myself after a very long week of work. We called Roto-Rooter because we figured with a well known name, they’d be fast, courteous and able to do the job that day while I was at work and it wouldn’t disturb my wife too much who works from home. The plumber was very condescending to my wife and was absolutely trying to pinch every penny we had. He spoke in a very confusing, and urgent way, making it seem like there was a lot more going on than there really was. He turned a $200 job into an almost $900 bill, double charging us, calling it “two separate jobs”. He also tried to sell us a whole house water filter to clear up sedimentation.

Roto-Rooter in Richmond VA - The service was great, the customer service rep Tammy was kind and had a positive attitude. Chris and Evan came out to my home in a timely manner. They were very knowledgeable and professional. They fixed the problem and saved me thousands. Thanks.

I called Roto-Rooter to come out because my bathroom sink and shower were backing up with water. They sent a technician who recommended we have someone come with a camera to try and diagnose the problem (which I found out later was a $485 charge!!!). We waited almost two hours and within ten minutes of showing up the camera man said the pipe was collapsed and we would need to replace the line for $3500. Neither of them EVER went under my house to see what the pipes looked like. Got a second opinion. Pipes turned out to be partially new and other company unclogged my drain in 15 minutes for free. Roto-Rooter is extremely dishonest!!! Absolutely would not recommend them under any circumstances!!! Worst experience ever and total waste of money.

I had a leaking kitchen sink at 12:00 am and called for service. After providing my info I was told someone would be here before 4:00 am. When nobody showed at 4:00 I called and they had no record of my previous call and sent someone at 9:30 am. The guy wanted to charge $600 to replace the faucet, 390 for labor. I went on Amazon and bought a faucet with installation for 290, 120 for install. You do the math, thumbs way down for Roto.

Installation of tankless water heater - I was told that someone would be out at 9:00 am. I had a water heater that was shipped to me from the manufacturer. (Under warranty) At 10:30 I called and was told that the time was 12:00-2:00. At 2:30 I called and was told no the time was 2:00 to 4:00, (they had this time emailed a confirmation about the 12:00 to 2:00 time). Tech arrived at 3:55, gave me a price of over $1,100.00. (I expected $3-400.00.) He said it would take over 1 hour. We had overnight company coming the next day and were stuck with no hot water. I had no choice, (I would have had a choice if he had been on time). He started the job at 4:25 and finished at 5:40 (1 hour 15 minutes). He used 2 feet of pipe, glue and some fittings. This is over $500.00 per hour. I don’t recommend.

Hope this gets to someone who cares. I discovered a blockage in a downstairs bathroom shower drain and the floor drain in the washer room. Every time I ran water upstairs it drained up on basement floor. It was evening when I called for help. I was relieved when someone came that night. The plumber came out and supposedly fixed it. We were told there was a clog in mainline and water was draining and he left starting we had a warranty on this.

Please DON’T CALL THEM if you need any service. They’re the worst professionals ever and they try to trick you. They cancelled on me the first time, they never showed up the second, charge the visit claiming they talked with a technician downstairs, they claimed the third time they were coming and tried to say that the doorman tried to call both me and the broker but we never answered (too bad that someone was actually downstairs to check on them, since we don’t trust them anymore) and the doorman confirmed nobody ever came. Neither he called us. WORST SERVICE EVER. STAY AWAY!!!

I needed a plumber fast, so I contacted Roto. They half ** snaked my pipes, charged me 420. Then they came out later to jet my pipes, quoted me 599. Ended up paying 850. What they quote you, and what you end up paying is not even comparable. If you can find a more reasonable company, and that wont rip you off, PLEASE DO IT. Efran, the guy below, I had as well, he was clueless too.

I acquired the service of this company. They sent a guy named Efran. He does not know the meaning of kitchen line, drain line or sink. My kitchen line is overflowing with water from beneath and he kept saying that the kitchen drain is the problem. It took him so much time to figure out that the line is clogged. He won't even check the issue unless he sees my credit card and run the payment. Not only that, he issued an INVOICE with a wrong customer name. I called their Admin office to have this corrected because the invoice is named to the property manager and not to the property or neighborhood address and so the HOA won't reimburse. I think this is a collusion between them? Their Admin office won't help. Kept tossing me back to HOA because they said it is their agreement to use such as a customer name, when I call the HOA the manager will say no and have me call Roto-Rooter. That is $430.00 of bad service! So frustrating!!!

If you are in a need of a plumber in a certain time frame, DO NOT REACH OUT TO ROTO-ROOTER. They do not uphold their appointments and I had to reschedule multiple times with them. Plus during the appointed schedule I couldn't go anywhere because of the 4 hour window. Just imagine, wasting 4+ hours at home and not getting anything done. And I even explained to the dispatcher in stating that we haven't been able to use our kitchen sink for days now and not even one word of apology. I'm so angry that they wasted my time. I don't recommend this company at ALL! Now I have to look for another plumber to help me fix my issue.

Our Roto-Rooter plumber just finished and left with a price tag of $926... This included the $599 ludicrous charge of snaking our drain pipe. I just cannot wrap my head around the charge. As much as I liked the plumber, I would not recommend Roto-Rooter to any of our friends/family. Research local plumbers who can perform the same service at half the cost.

I called on a Thursday night when I noticed the pipe running into my house had sprung a leak. The reason I called Roto-Rooter instead of a small business with a good Yelp score was because I wanted to get the problem fixed sooner rather than later. They told me that all they could do is send someone out to shut off my water and that it would cost $400+ dollars. I'm very glad I was warned with enough time to decline. The next day (Friday) I got a call from a very rude man with poor customer service skills who told me it'd cost over $1000 dollars to fix this small leak. This shocked me because it looked like a small gasket rupture. He immediately got on the defensive when I told him that my sink got repiped for less than half the cost. He essentially told me I got ripped off on that.

I was having drain issued in my house. I call Roto-Rooter and explained my problem, so they schedule to come out the very next day. This plumber came by the very next day stuck his camera through the drain line, and told me what the problem was, and he wasn't equipt for the job and that they got to bring another guy out with the proper equipment, and everything was going to cost me $863.57. So my wife decided to pay for everything upfront and 1 shot to get it over with. The next day this other plumber shows up and said he was missing the equipment that he need, so we got to reschedule everything for the following Monday. OK cool. On Monday this 3rd plumber guy shows up and basically check everything out, went to his work truck came back with an estimate of almost another $900.

If I could give them zero stars, I would. Called Roto-Rooter to help with a leak - they claimed the leak came from 'brown' water pipe (ie dirty water), so stripped the walls of the basement back without a further examination and the manager called a 'trusted' contractor to give a quote to repair. Of course the water turned out to be clean water, from the shower and so the walls didn't need to be stripped back at all. All at a considerable - and ultimately unnecessary - cost. And of course, the 'trusted' contractor that provided a quote is now suing me for not using them to do the remediation work, even though their quote was 20% higher than the company I actually contracted to do the remediation work. Seems dangerously close to fraud.

I was having sewer backup for many years which required frequent clean-out from a company. After a clean out and camera view of the line, I was told that the main sewer line had sunk in three places and would need to be replaced. After some estimates, I contracted Roto-Rooter to do the job. I figured, with a well known name I would get the work done right at a good price. I was wrong! The project started out ok. When it came time for the city to inspect, some of the Earth had collapsed on the pipe so they refused to pass it. That put us a couple days behind. Once the job passed city inspection, the trench was back-filled with the dirt but a large mound of Earth was left running from the back of my house to the back of my property. I was told "it would settle". I should have demanded they flatten it, but I figured they knew what they were doing.

The scheduling department is out of control! They kept canceling my appointments. I couldn't go anywhere because of the 4 hour window. Finally the 3rd day a plumber showed up. The cost for a bathtub spout (which I bought) is $320 dollars! I'm on disability and don't have that kind of money. It would have been nice to get a quote before they actually sent a plumber. He said $320 dollars is a flat rate for this job. I'm so angry that they wasted my time and his. I don't recommend this company at ALL!

I have never dealt with such an inconsiderate company ever. I needed a drain pan installed under my washer. I took a day off from work and the technician said they needed to order the pan. He also said he would call me on Friday the next week for installation. Next Friday came and no call. I called Roto-Rooter to try and track him down. He eventually called me in the evening saying he would pick up the part on Monday Morning and install it on Monday afternoon. I called at 3PM Monday and he is unavailable but can come Tuesday...after I took another day off. I will never do business with this company again, EVER.

This company employs plumbers who don't understand that they will get dirty and they will get wet. So I ask what do plumbers do??? As I sit here with no water, which I had before they went under the house. I worked in the customer service industry for 16 years and I would never talk to my customers in such a way. They say they will refund my money to their credit. People beware!

My water pressure has been extremely hard. I knew there was something wrong, told my partner who told me I was just being dramatic. Can you say EX-partner. I woke up this morning and my entire house flooded due to broken pipes and a burst water valve on my hot water heater. They were very nice but mainly just walked around telling me it was a septic tank back up and the increased water pressure was just a coincidence. The spilled water was clear and had no odor so I didn't believe it was a septic tank back up. I'm not a plumber but even I knew that didn't sound right. They kept saying it was a back up until they finally looked at my hot water heater that had burst sometimes during the night. I had the water shut off by my water company because I don't have a shut off valve outside my house. I will get one when the plumber comes tomorrow. They were all very nice but brushed off my concerns and suggestions.

I called Roto-Rooter to unclog my kitchen drain. They charged me three hundred twenty nine dollars to run a snake thru it. That money for twenty minutes of labor, no parts. That comes to a thousand dollars an hour. That's crazy. Do not use Roto-Rooter for your plumbing needs.

I had a clogged toilet which was repaired by a nice gentlemen. After he left, another person from Roto-Rooter came and inform me I needed water restoration services due to water damage and avoid bacteria in the walls. I told him I couldn't pay for this service but he said not to worry. He would take care of everything and I just needed to sign this form so he can submit it to my homeowners insurance and if they did not accept the claim not to worry about paying. I received a call from Roto-Rooter customer service requesting payment for over $4,000 due to my insurance denied the claim and if I don't pay there will be lien against my house.

2 plumbing techs came to my home to investigate a water leak. They smelled like **. I caught one of them taking cash from my wallet. I called 4 times to speak to management. Gen. Manager did nothing but make me more angry.

Had a drain block in March. Called our regular Plumber who recommended calling Roto-Rooter. Roto-Rooter came and charged $280.00. They said they couldn’t unclog the drain as well. When I asked for a reimbursement of some money the manager agreed to send. After waiting 3 weeks and contacting them about the reimbursement he said he wouldn’t send it until I took the bad review off the website. I would be willing to do that if we ever get reimbursed. Unfortunately to this day and after contacting the Better Business Bureau no check has been received. Terrible customer service. Never will recommend or use again.

I asked Roto-Rooter to replace a 50 gallon hot water tank in an older home I just purchased. The quality of the work was excellent, however, the installed price was $2200 which was nearly twice the price I expected and have subsequently been quoted by other plumbing companies. I called the company to share my concerns and disappointment with the shocking charge. The manager investigated the order and although he was very polite and professional, he essentially offered nothing to remedy the problem. He was more focused pricing consistency than customer satisfaction. Had I been told in the beginning that the installed price would be $2200, I would have gotten other bids and probably found another plumbing option.

Two years ago, I called Roto-Rooter. I'd seen a story done about the company and wanted to try them. When the plumber arrived I asked for an estimate. He hedged and hawed and fiddled with papers and a phone and did not give me the estimate. He looked at the faucet and determined that it must be replaced. Did not try the replacement rings like plumbers usually do. So that was done, and done ok.

My mother asked them to diagnose to see if we would need to snake the drain (wasn't home) and the tech/plumber said that it would cost 600 dollars. To snake it would be around 500. My poor mother ended up paying for it and the guy left within minutes. What kind of BS is this? I called Rotorooter and asked about this and they said diagnosis are free, the guy took advantage of my mom. Just go with a local plumber. Rotorooter should be out of business.

We had a water line installed from our water meter to our home by Roto-Rooter in 2013 with a 5 year warranty, the job cost us over $3000. Just this week we found that the line connected to the meter had broken and I called Roto-Rooter to find out if it was still under warranty. The technician from Roto-Rooter came way past the scheduled window and told us that we had 6 months left on our warranty and that someone will be out later that day to repair the busted water line. The plumber showed up at 7 PM that evening and told me he didn't have the part on his truck. I was confused as asked him if the other technician told him what was wrong. He told me that no one talks to anyone at Roto-Rooter. He assured me that the job was covered by the warranty and said he will be back at 11:00 AM the next morning to fix the leak.

When I called for appointment the hours they gave me was 8 to 12... At 11 I called. They said someone would be a here in a hour. 2:20 no show yet. Called at 4. Voiced my opinion. I would never ever recommend this Co. This co. to me is a scan and very unreliable no business ethics whatsoever. Was lucky enough to find a small family business plumbing company. Please if you read this review don't let this happen to you. 8 hours waiting for a plumber that never showed up.

My sump was making noise and I feared the motor was about to burn out or the pump was clogged. The specialist showed up took a cursory look at the pump in the front of the basement and announced "it was old and needed replacing." The pump is 18 months old. The pump in the rear of the basement was clogged with tissue and producing undue strain on the pump in the front of the basement. Had the specialist cleared the clog there would have been NO NEED to replace the fully functioning pump at a cost of $795.00. In short the rear pump needed attention and had I followed his recommendation I would have been out of $795 for no reason other than increasing Roto-Rooter's bottom line. Stay away from this company unless you have money you just want to give away.

My basement walk up drain was clogged. Roto-Rooter came the same day and cleaned it out at a charge of $599! Not weekend work. Not an emergency! No parts needed! Just a snake to clean the line. HomeAdvisor says price should be from $140-290. I submitted feedback to RR, but so far got no justification for their excessive costs... Not happy.

I contacted Roto-Rooter to repair/replace my hot water heater because the blinking light indicated a temperature system failure. The plumber/technician came out the next day, and after inspecting the heater, indicated the gas valve with temperature control would have to be replaced. He contacted the manufacturer and ordered the part at a cost of $264 (including a $50 overnight shipping fee). The plumber/technician returned the next day and installed the part—-at an additional cost of $475 (less a $50 coupon I happened to find). That sure seems like a lot for a job that was no more than 2 hours! The plumber/technician was great—courteous, friendly and prompt—-however, I will likely NOT contact Roto-Rooter for future plumbing repairs, nor will I recommend them.