Roto-Rooter Reviews

My grandmother has been having trouble with her pipeline recently. Our normal plumber couldn't do the work that was required to fix it. Roto-Rooter came out to evaluate and give us an estimate. They said that our pipeline was thinning and getting worse over time; needed a complete replacement - didn't even show us anything to validate this and said we didn't have other options because it would just get worse. They quoted us for nearly 10,000 (and this was after their "senior citizen" discount).

My experience began with a call to Roto-Rooter requesting multiple plumbing projects (5 total) within my residence. Rudy the Roto-Rooter plumber was sent to my residence. He assessed the 5 areas and prepared an estimate which was close to $1500. I decided to eliminate one of the projects, reducing the assignment to 4. He said I needed to sign a contract to initiate the process, which included a waiver stating that if his equipment became lodged or broken inside my pipes, that I would pay Roto-Rooter for damages. I refused to sign. He (Rudy) stood up from the table where we sat and said quite angrily, "I have been here for an hour with you, and now you decide you don't want the work! My Job is now in jeopardy. My boss will think I've been dealing deals on the side! If you ever want Roto-Rooter to come here again, the CHANCES are VERY SLIM that THEY WILL SEND ANYONE for YOU!"

Roto-Rooter came out to my apartment in Boston and said it would cost $450 to snake my bathroom sink drain and approximately $550 to replace the flange on my toilet. It could be more once he removed the toilet if there were other issues. I thought this price was outrageous and said "No thank you." He left and I called an independent plumber who came within 4 hours. He spend less than an hour in the bathroom and fixed the clogged drain and the loose toilet. He charged $162 for parts and labor. Roto-Rooter is such a scam.

When the plumber arrived my wife was home alone. She explained that in an emergency (a very sick cat spraying poop all over the bathroom) she had absent-mindedly flushed a wad of paper towels down the toilet and it was now partially blocked. He disconnected the toilet and ran a snake down the pipe. As soon as it encountered resistance, he withdrew the snake and diagnosed the problem as "tree roots." He called a friend with a pipe camera who arrived, put the camera down the pipe and immediately agreed that the problem was roots. My wife called me at work (at NC State in Raleigh) to update me. I asked her if SHE had seen any roots on the camera. She said no, you really couldn't see anything on the image at all (she had looked over his shoulder).

I called early in the day, around 7:15 am and was informed the appointment was between 12 - 4 pm. I called at 3:30 and was told it would be another hour and the service person would call before arrival. I called again at 6:30 and was told another hour before someone would be able to service my problem. Since I had taken the day off from work (burned a sick day) I cancelled the service even though I was promised a 10% discount. Won't be calling this company again when I have a plumbing problem.

I was quoted to replace a toilet... $300, but was told AFTERWARDS... that did NOT include "materials" and was told it would be $636. Lying SOBs.

I called Roto-Rooter to replace my Bathroom Sink Faucet Cartridge. The cartridge had been ordered and waiting to be installed. When their plumber showed up, he seemed not very enthusiastic to find this was a straightforward job and there was nothing for him to upsell. He then uncomfortably tried to ask unrelated questions about the age and other issues but I kept bringing him back to just replacing the new cartridge without giving him any opportunity to upsell. He finally blurted that he will be charging $205 for this service. That is tops a 30 minute job if he knows what he is doing. At that rate they are quoting a $410/hour rate which is absurdly horrendous to be borne for such a simple task. In all fairness I offered to pay a $100 for the service which he refused. I had to send him packing and will have to resort to learn to do this job myself. In this extortionist world of service people we have to learn to deal with and fix our own problems.

The Roto-Rooter technician that came out charged me $125 just for a 5-minute service call to diagnose the problem. When I called the 1-800 number to find out the actual cost of a service call, I was told by the representative that service calls are free if no work has been performed. Very dishonest company and technicians and I will never use them again. I suggest you do the same!!

OK our toilet was backed up, normally I would have called the plumber I have used the past six years but I discovered his state license was suspended when he was last here fixing a leak in my water heater circulating pump he had installed 5 years ago. (It's a long story. He dropped the seal and had to make one from a sheet of plumbing rubber, we both forgot to replace it with a factory seal). So not many plumbers in my rural area to choose from and I call ** Rooter. Tech comes out Friday afternoon and I explain the problem. Without even lifting the lid, he offhandedly says "Maybe your toilet is broken." I should have tossed his ** out right then! Next he opens up the outside cleanout and it is overflowing (lots of recent rain has flooded the leach field). In spite of knowing this he snakes the line from house to septic tank ($$$ Ca-Ching).

Called for a drain clean out on 3/2/2016 after my regular plumber had been out twice and was unsuccessful. Plumber insisted on coming inside and inspecting shower and lavatory, even though I asked him to run the snake down the roof vent. After working inside on the shower with the power snake for about an hour and making a huge mess, he finally went up on the roof to try that approach. He spent almost another hour up there without success and reported they would need to run a camera into the line the next day to locate the blockage. The bill was $225.55, but the drain was still blocked. We didn't want to pay until the crew arrived the next day with the camera, found the blockage, and removed it.

I sure wish I would have seen this website prior to hiring Roto-Rooter. So many of the bad reviews already written are true in my case as well. I called Roto Rooter on January 3rd for a broken sewer pipe under my main floor toilet. The pipe had broke and you could see the break just by looking down the pipe. Shannon ** (who openly admitted to a long history in sales) came out and charged $300 for the camera evaluation, which took less than 2 minutes. He waived that charge when I agreed to do the work with Roto-Rooter. The charge to fix this foot of pipe using a small trench in my bathroom was $3,177. The work was a poor quality and Roto-Rooter will not release the name of the "tech" who did the work or his credentials.

It is about time the people who have been ripped off by Roto-Rooter put them out of business. They take advantage of the elderly. Charged me $305. Said they gave me a discount of $50. Total I paid was $255 to clean the shower drain that took him less than 1/2 hour.

When the Roto-Rooter guy showed up the first thing he did was to start acting like everything was doom and gloom. It struck me as odd that he said our pathway was sunken so that was the probable problem for our blocked drain. It's been the same way for 5 years. Then he unblocked the drain and charged us $350. Another $100 to put a camera down the same hole. Said the drain was collapsed. My regular plumber would have been $100 for the lot. We were panicked so we called these clowns. Then tried to get us to replace the pipe for $3500. The camera was a scam as he never used it. I watched him pretend. Utter liars, never use these guys.

I have the sewer blockage. I have someone snake to 50 feet. Because his equipment is not long enough to do the job. So, I thought that the Rotor-Rooter might be able to because they have 100 feet cable. I contacted them on 2/18 and they sent out a reprehensive name: David. He told me that the sewer including camera & 100 feet of cable for $515.35. After he reached about 50", he claim that there is a broken pipe. He would not going any further. He place the camera in and tell me I have to spend $7182 for the more sewer. I asked him "Where is the blockage?" He walked around the back of property pointing to the neighbor's parking lot and said, "I am 100% sure that is the location" because his devise show an X that where his camera's location.

I usually dismiss rating of "F" across the board but I think you will agree this company deserves it. Found phone number and called it to schedule a service call. But, by bad luck and a single mistake in phone dialing ended up with a plumbing company... but not the right one. I thought I had reached the desired plumbing company who was on a network and was giving me a referral to one of their vendors. The stars were not aligned for I had the misfortune of reaching Roto-Rooter who I thought was this company's vendor. Still with me? I did not ask about charges etc. because I clearly saw their price of $99 for a drain cleanout. In my shopping the across the board standard pricing to clear one blockage is under $100.

WARNING: DO NOT LET THESE PEOPLE INTO YOUR HOME NEAR YOUR FAMILY!!! We called Roto-Rooter in Little Rock Arkansas to schedule a service call for a drain clean out. The Roto-Rooter Plumber (Mike **) was acting aggressive and like a smartass to us before starting work so we asked him to leave (before he started work). We told him to leave and he refused and said for us to make him. When we tried to call 911 he attacked us and dragged a small framed woman down hard on a concrete floor. She had to visit the doctor to treat her injuries that afternoon. We tried to get the Roto-Rooter Plumber out of our garage and he attacked us both.

IN jan. 31, 2016 our drain was clogged. I called ROTO-ROOTER cause that's the first thing it come to mind for some reasons, so they sent a technician named FRANK to diagnose the issue. When he gave an estimate of $962.40 just replace a 3 ft. sewer pipe, I thought its reasonable. But the next day we woke up and we saw a leak next to the new pvc he connected going through the K/SINK. So I called him back and check it since its under warranty still but he's trying to ask EXTRA $562 TO FIX the connected pipe which is he could've done it the first day. Not only that he is RUDE, ARROGANT AND UNPROFESSIONAL..

Roto-Rooter cause extra damages to my house above the normal damages of repairing my sewage pipe. I called several to discuss the matter. Took and sent it to them. They said they would look into it and get back with me. They never got back to me. I called several after to follow up. Again no one ever got back to me. The damages that were done. My Laundry Pedestal looked brand new before the workers came. The next day when I got over the sticker shock for the cost of the repair, I notice a hole and crack in my Laundry Pedestal as if the Jack Hammer that they used to rip up my tile to get to the pipe hit it. Also after they were finished draining my pipe, the machine that used spilled sewage on my white carpet.

Called Roto-Rooter. Item had fallen in toilet. They sent someone in a reasonable time period. I asked the dispatcher how much to expect, they cannot offer a price. The tech got there and quoted $265 to auger the toilet. I said, "No thanks, I don't have that much money." He said he would bill me. We'll see - The service was ok but why not charge a realistic amount, but I do understand why they don't give out prices - I wouldn't have even let them into the town.

My toilet drain wasn't draining. I needed professional quality service so I called up Roto-Rooter. The technician came in the next day and fixed the problem charging me close to twice what others had quoted. I was reluctantly fine with as long as this was well done. The toilet broke again on the 10th day. When I called them on the 11th day, to my horror what I found out was that they warranty work for 10 days, and would charge be the full amount to redo the work.

Don't bother calling Rotor Rooter "Guthrie's Plumbing" @ 517-321-2100 unless you're comfortable paying extra money for less than stellar service. I was quoted a realistic price to cable clean my drain line. I was stranded at work and dependent on a professionals help. I was still stranded at work when the technician informed me my drain required a more expensive hydro-flush. This type of cleaning cost 83% more than my original quote. After arriving on-site I found this assessment was made without any attempt to cable clean my main drain line. Although a camera was utilized to inspect 80% of my drain line, the issue was located in the 20% that wasn't inspected or cleaned. Keep your money and call somebody else that's not deceptive and will actually attempt to do the required work. Never again.

Roto-Rooter is the worst plumber to use. The work is good and fast, but the overpricing is absolutely ridiculous! I paid $250.00 to have lines cleared about 6 months ago. Then the bathtubs upstairs were clogged. A different guy came out and charged me 344.00 to unclog them in 15 minutes. So then pipes outside were backed up again. I tried to call other plumbers first but had to call Roto-Rooter. He quoted me 344.00 again for the same work I paid $250.00 for (which I now know was still overpriced)! I told him I'm not paying that. He all of sudden had a heart and gave me a $250.00 quote! I agreed only because I didn't have much choice at the time! There is no integrity in this company! Never again!

I scheduled an afternoon appointment for 1/2/2016. The confirmation email I received stated that the service technician would be by between 12 and 4pm. At 2pm I received a phone call stating that a technician would be by within an hour. At 4pm I received another phone call stating that a technician would be sent to my home as soon as possible. At 5:30pm, my wife and I went out to dinner. At 6pm I received one phone call and voicemail asking that I call some 800 number (I assumed to receive an apology).

We first called Roto-Rooter and had a time set up for Christmas Eve. The guy was nice and professional when he came to the door. It seemed like it was going to be a promising experience for my toilet. The guy told me he was going to auger the toilet but it was going to cost $165. I accepted that price even though I was thinking it is a little overpriced. He was done in less than 10 min., saying there wasn't a problem anymore. I took it at face value but I was still wondering why something that was not hard to do and took such little time cost that much money. He told me there was a 7 day guarantee. That first of all is bull for the amount of money paid and we only get 7 days to see if it doesn't break really?

I called Roto-Rooter at 9:00 PM on 12/30/15 due to water gushing out all over my bathroom from under my toilet. They quoted me a visit price of $825. We immediately just hung up. We called another company and they came out and fixed the problem for a total cost of $140. I will NEVER call Roto-Rooter again.

My last clogged drain was 2001 and granted that was a long time ago. I had 2 services in at the time. The first was there over an hour, made a mess, couldn't clear my clogged drain but charged me nothing other than a service call. The second was Roto-Rooter. They came in and had it cleared in 20 minutes and cleaned up after themselves. I don't remember what I paid but it was not extravagant. Last night I called the Exton office near me and they had someone out on time and with a call letting me know he was on his way. All good. He walked into the house, I showed him the kitchen sink and how it wouldn't drain. He looked at me with a straight face and said "4-5". I said what does that mean? "400-500". I said 400-500 what? He said "$400-$500".

First of all I did at one time like Roto-rooter. I get a call from my wife while I'm out of town working about a clog in one of the bathrooms, I tell her to call Roto Rooter. Couple of days go by she calls me back and tells me service guy quoted her around 485.00. So I came home, bought a 26.00 dollar snake and clog was fix in 5 min. I hate when people take advantage of woman like that. Roto rooter never again.

I called on 12/28/15 with a sewer back-up. They came in a timely manner and finished the job quickly and neatly. However, once I received the bill realized their ad for no extra charge for holidays or weekends was completely bogus. I overpaid by at least $100 and for this reason would not recommend as I was advised on the initial call to the service center, pricing would be determined if there were additional problems with the sewer line. No issues were found. They were in and out within in 45 minutes and charged close to $500 (luckily I had a $40 coupon). When I questioned the bill, I was told pricing was set by "corporate office". My advice- use local independent vendors if ever you need emergency assistance with plumbing!

I am not patient enough to have a second opinion. I am regret for that this company charges more than the service they provide. They come promptly but give a $540 quote for clearing a clog in my main drain line. I already know it is clog in main line but do not know how hard or easy it is to clear it. When the tech person quoted the $540 I ask him how long it will take to do the task. He answered it takes about 2 hour and he mentioned it is because the machine they used. Well I took it. It turn out it only takes 15 minutes. I feel it is overpriced. I will not recommend this company to anyone unless you have plenty of cash to burn.

Don't use Roto-Rooter. Their estimate is very random. They estimated 3 hours work and $600 for installing handle fill valve and a angle stop. I did it in 25 mins and 15$ materials.

Roto-Rooter charged me $199 for labor to simply install a new flush handle on my toilet. Remind you, this job took less than 10 minutes. After my $40 discount and the added part that cost $14, I was charged $173. The tech had the nerve to tell me that his labor alone cost $275 and that he gave me a discount. I am so embarrassed that I allowed myself to be so gullible. I pray that RR genuinely recognizes the highway robber that it is. This company will be out of business soon at the rate that it is going. I am going to warn everyone on social media about this company.

It's two days before Thanksgiving and my toilet is bubbling while using the washing machine: I suspect a sewage block. I called Roto-Rooter in Berlin on Monday and they came today, Tuesday 11/25/2015. The secretary gave me a time frame yesterday and called this morning when they dispatched the driver. The technician's name was Tim. He was an exceptional service technician who was patient and explained the steps of the process in detail. He began the service call with a quote. I approved the quote and then he began working.

I am a 74 year old single homeowner. I call RR because of a toilet malfunction. They came, took my toilet apart and ran a snake to the septic tank. Told me to have my septic tank cleaned out which I did (they said it was not working as it should). They charged me $1600.00 dollars. I complained and they said they would give me $40.00 (haha) which I have not received. Now I see $75.00 coupon and of course I have not received that. RR said someone would get in touch with me, they have not.

First of all, I did not receive a courtesy call 30 minutes prior to the technician arriving like Roto-Rooter's website said they would. I waited 4 hours for the technician to arrive and he never explained anything about the letter that I received from my city about the work needing to be done. He was in a hurry and gave me a written estimate because he said that he would not be coming out to my house again because I lived too far for him. He was pushy and wanted to leave immediately when I told him that I did not want the service done that night.

I only wish we had read the reviews before we lost almost 500.00. It was Sun. Came in one hr. I was told there was a 45.00 service fee... could be deducted with the work order. Young man was here about one hour. Very easy job... cut off part of pipe that is split and connect a new piece. My 92-year-old husband came in to say he wants 465.38. I am 81. I almost fainted. I asked him if he deducted the 45.00. He said yes...on a Sun. We thought maybe 200.00. I told him I am shocked. He said nothing. I would have tried to fix it or waited till Mon if we had only known...

I called Roto-Rooter to tend to a clog downstream from our garbage disposal. They came 3 hours late and provided a quote of $415 for a job that was likely less than 20 min of work. No advanced notice about their rate was given... Had I known I would not have called. We got quotes on the phone from other plumbers for 150/hr. I ended up doing it myself: opening the PVC pipe, clearing the clog, then dealing it with a $7 flexible coupling. 25 minutes of work. The sheer ludicrousness of the RR quote and their crass attitude just made us feel as if they try to trap people for the maximum profit. $200 would have been fine... I would never use RR again. The technicians were not friendly, and they provided no detail behind the quote.

Called for a connection for a refrigerator water line and a ball valve for an outdoor faucet. They wanted about $220. So, at $10 a piece for each material for a total of $20 in material (ball valve and a water line connection) they are saying their labor is about $200 an hour. They can go to hell. My attorney charges less per hour!

I called Roto-Rooter to fix a laundry tub pump and gas line. I was immediately told my gas line was dangerous and had to be completely replaced. Total job was quoted at $1,200. Next day the repair man kept giving me the run around, telling me parts weren't available and I had to pay more and more to get the job done. Nothing that was promised in the original price quote stayed the same. The cost to complete the job kept rising and finally quoted me at over 2,000 dollars. I called another local company of fixed everything for 700 dollars in less than an hour. Also my gas line was fine and didn't need any work!

Not knowing whether it is a severe or simple problem with a drain, I called Roto-Rooter to come out to unclog my laundry room drain on Saturday morning of September 19, 2015. It took a serviceman only 5 minutes to unclog a drainage pipe and I had a bill for $240. I had a coupon from online for $25, but it still cost me $215 for a 5 minute job. I understand it was on Saturday and he had come out to my house to do the job. I told the serviceman it was unreasonable to charge me $240 for a job which seems minor and not time-consuming at all! I want general consumers to be aware and to call other plumbers and draining service companies in their area before calling Roto-Rooter. Don't be like me who did not know better!

Double sink in kitchen was backing up. I snaked it, didn't work. Called Rotor Rooter and they sent a service rep out. I asked for an estimate before any work would begin. I told him the bathroom sink, tub and toilet were working fine. He followed me to the basement to look at the vents. I told him I snaked those as well, but to no avail.

I am writing to state my dissatisfaction with the plumbing work we had done at our son's house in Tampa, Florida. I hope the service we received is not indicative of the service Roto-Rooter provides to all its customers. His home developed serious plumbing issues on Tuesday, July 28. We wanted a company with a good reputation that we could depend on to do the job right so we contacted Roto-Rooter. How disappointed we are in the service we received leaving my son without plumbing in his house for 11 days.

I called Roto-Rooter to come out and fix my clogged laundry room drain and clogged kitchen drain. The service told me they couldn't give me a quote over the phone. They said they would be out and it will be a free estimate. Well the technicians came out about 1 hour later and quoted me 465.00! Before they had made it out to my house I had been calling around price matching so I told them "No I found someone to the job for 225.00. They agreed to do the job for that fee."

Roto-Rooter won't quote you a price or estimate over the phone. When they get out to your house they will give you a price that is about double what other companies will charge you. You are stuck with taking their inflated price or starting the process over again with another plumber. Their work is poor. They messed up my toilet. I had to get someone else out to repair their shoddy work.

My water heater was acting up. The hot water would come and go. I decided to get it checked. I called Roto-Rooter as they the first to show up after Google search. The technician came and charged me $245 to reset the water heater which literally took 15 minutes of which 10 minutes he spent sitting down writing. I didn't mind paying $245 cause it was. What annoyed was him quoting me $1880 to replace the electric water heater as it needed a new element which he didn't recommend because the tank was old. I later spoke with a plumber my sister used to get her heater fixed. He quoted me $600. I will never use this company again!!! I suggest no one does.

We recently had Roto-Rooter perform service on our shower. We had purchased a new Moen shower set and they explained since our old set was extremely outdated we would need to open the wall so the new set could be installed. We agreed to this since we were told we probably could not get replacement parts for the existing set. He called another tech who arrived and did most of the work. They put the new diverter in and soldered pipes in place. Then they moved into the bathroom to install the stems and knobs.

Cleaning out drains is not rocket science. Anyone can do it with the correct equipment. I came home to find an unpleasant flood in the basement. Called the first number which happened to be Roto-Rooter. While I thought they would be pricey, I didn't think it would be highway robbery. For literally ten minutes of actual work, I paid 453.00!!! The technician spent a lot of time pressuring me to get them to clean up the mess and indicated that the insurance would pick up the tab. Perhaps this is the reason for the exorbitant price. On principle, will never use any Roto-Rooter service!!!

We were very pleased that we contacted them. They were very professional and quick and got us up and running again. Thank you Mr Roto-Rooter.

I need a plumber to drain my bathtub and was charged $375.00 for fifteen minutes work. The job was done and I had no choice on how much it would, so I paid the $350.00. It should be $75.00 for such a small job that took 15 minutes.

Called for a leaky valve. Two men show up and say it needs replaced. Due to location of valve, they would have to do some slight pipe work. My husband and I discuss it, $600 estimated. Was told $208/hour for labor then offered a discount. Not sure why. Parts would be $166. We decide to do it as our carpets were wet and we were worried about the water causing even more damage. The men left to go get the parts. 45 minutes later they return. The work was done in under an hour. So we were expecting the estimate to have been over. Nope, one of the men insists they have been working since 6:15 pm. My home surveillance shows them not even arriving until after 6:20 pm. They were gone by 9:15 pm.

I'm a new homeowner. So my toilet stop flushing. So being a female and not knowing I had my mom call the only place I knew of which is Roto-Rooter. So she said it was going to be 240. I just wanted to have the issue fixed as soon as possible not knowing how much the parts cost. Well I came home and read over the invoice and the parts they replaced cost 21 dollars and I was charged 215 dollars for labor which to me is extremely ridiculous. Never using them again.

Roto-Rooter unplugged my drain on 2/28/15 and on 9/2/15 drain was clogged again & they charged full price to unclog. However, they used my snake & plunger to do job and took less than five minutes to complete -- yet, charged $321!!

I am writing a complaint of services done at my home. My plumbing was stopped up on one side of my house. A simple job of digging down and opening the pipe and sending a Roto-Rooter down the line to pull out the paper towels that were in it. Other plumbers have told me it would take about 2 hours and cost around 6 to 1200.00 dollars. We paid you 2100.00 for very poor service. And the worst is you broke my electrical line to my sprinkler system. All of the people from your company I talked to seemed to almost enjoy that they could say tough luck on that. You signed our pile of paperwork. It would have taken about another hour to patch that plastic pipe and electric wire and put it back together.

This review was supposed for Mr. Rooter, not Roto Rooter. I got a call from Roto Rooter and they tried to understand my issues. When I checked details I found it was Mr. Rooter who is big bunch of lies, not Roto Rooters.

We called Roto-Rooter as we thought we had a clogged drain in house at **. The serviceman spent 30-40 minutes max, said that he would clear the pipe. After 15 minutes, he said that the pipe was fine but we needed to have septic system pumped out. The bill was $475.00 plus tax (this extrapolates to @ $1000 an hour). When we called to complain about the price, the "manager" told us that that was the going rate and that the serviceman left a container of drain cleaner for us that cost $50... not sure why as the drains were all clear and had not been the problem in the first place??? The septic service that we subsequently got in charges $175.00 to clear the drains as Roto-Rooter had done. The Roto-Rooter company gouges the public and then tries to justify their theft.

I recently made the mistake of using this company to fix toilet leak. They just replaced the flap mechanism on 2 toilets and charged me $400 for half hour work. I had similar leak issue fixed by another plumber for about $60. The Roto-Rooter technician used some fancy technical terms to explain the work that was done but in actuality they just replaced the flap mechanism in the toilet flush tank. Save yourself some money and do not use this cheats.

SHAME ON YOU for so effectively destroying the brand name of Roto-Rooter in this customer's mind and likely in so many others. The complete ineptitude and basic incompetence of your staff, except for your very skilled technicians is a remarkable example that should be used as an example of how NOT to do business. Simply Disgraceful!

We had a simple clogged kitchen drain that I tried to clear with an auger, but it was not long enough to reach the clog. Wife called Roto-Rooter and made appointment to have it fixed. This was not an emergency... The plumber was in the area and stopped by in about 1 hour. So far so good... Plumber goes to work in kitchen, all done within 1/2 hour, then tells her "that will be $419.00" (after coupon discount). Outrageous! That's over $800 bucks an hour. Major rip-off for a simple job like this. Stay away from them and good luck trying to resolve this with their customer service. Always ask a plumber how much before they start.

We had our basement filling up with water so bad it blew our water heater. We called Roto-Rooter after buying a sub pump and a new water heater. They canceled on us the first day then came out and snaked the drain - they couldn't get it undone. They found some adult wipes in the drain and said they would bring out a jet system to push that through. The guy refused to go in the basement but still charged us 350 for the snaking service then said it would take another 400 to bring out the jet system and guaranteed it would work. We were so tired of dealing with the flooded basement we said yes. They ran it through but only out to the road from the middle of the yard when we kept telling him it had to be close to the house because if you poured water in there it flowed.

Called for blocked sewer. Unfriendly guy came and wanted us to pay 485 dollars for 15 minutes of snaking. Told him to hold off and wanted to discuss it with my husband. He rolled his eyes and walked out. Called a local guy, 150 dollars and friendly and professional. Did it in no time for 1/3 of the price. Stay local and don't ever call Roto-Rooter.

I had a broken garbage disposal. Roto-Rooter confirmed a Mon appointment 8-10. I called at 10:15 and was told they were "running late". At 11:30 I called to cancel. I set up another appointment for Weds 8-12. I called multiple times to get info and was always told I was "next", he was "on the way". The plumber showed at 6:15 pm! He disconnected one sink from the disposal so I could use it for a large party that night and said he would be back first thing the next am with a new disposal. My bill for that visit was $408.28. Today it is 3 pm and still no plumber and again the response to my calls is I am "next". A manager finally told me my plumber "starts at 4 pm". I am a professional and will have spent approximately 20 HOURS over 3 days waiting for Roto-Rooter. And who know what the next bill will be.

Called Roto-Rooter to just change out an existing garbage disposal for a new one. Very easy job. I can do it, but I need to go to work. Plumber comes to my home and looks at the 30 minute job and gives me a quote off the top of his head of $500.00. $500.00 dollars for a garbage disposal and install. Now, that's way too much! I went out to Home Depot purchased a very good disposal for $179.00 dollars and installed it myself in 60 minutes. Roto rooter... very displeased with your over-excessive pricing.

We noticed a wet spot on the ceiling yesterday and realized there must be a leak from the shower above. Called Roto-Rooter, thinking they are a reputable company. WRONG! They show an address in my small town, but I've lived here for 11 years and never seen them. Called, and it was obvious I was talking to a call center, not a local shop.

I had a bad clog that I could not fix and had problems for years with this drain being slow and occasionally backing up. I gave up and I called other plumbers, was told an ungodly amount of money was needed to fix it and they wanted money to come give an estimate. I called Roto-Rooter and not only did they offer free estimates, but were there within an hour with no extra charge for a Sunday call. The journeyman was courteous and upfront with costs and the price was ok. He not only fixed the sink better than we have ever seen it, but he cleaned the mess we made trying to fix it ourselves. Thank you Michael from Roto-Rooter in Tampa.

I looked up emergency plumbing for a Toilet that had a bad leak. I only have one bathroom. They say 24/7 no overtime same rate. I scheduled for the next day 8-4 AM. They called me all day saying there is a delay. At 2:30 PM they cancel me. They rescheduled me the next day 8-12. I called to make sure they are coming, yes but it will be later in the afternoon. It sounds to me same thing going to happen. Get manager on phone told him the problem. I said false advertising. You say 24/7. I was lucky a friend found me someone to help me. I will never trust them again.

Clogged drains by the pool. Came out broke the covers. Ran a snake for about 20 min. Needs me to give him a hand? I didn't get a share of the 390$ charged for about 90 min of work. Dug a big hole by the drain and said I should fill it with gravel, and should try to trim the drain cover to get it back on. Water does drain again but for that price and my own labor, no materials, I had to lend him a hammer. I expected professional work for 195 an hr.

Cut hole in ceiling of 2nd level to access bathtub on 4th level. Replace overflow spout. After leaving diffuser wouldn't work, they came back and quoted $675 to replace tub spout. Quoted place of $475 to disconnect plumbing under kitchen and rod?

We called Roto Rooter for sewer service. The guy that came was very nice and did the job in about 40 minutes even less. The bill $515.70!!! Really. The only reason I called was because the plumber that we usually use was away. He is excellent and never charged us this much. I was stunned. The next day my husband told friends at work if this price is possible and they couldn't believe it. They all have had problems in the past but never paid this price! Just like us. For sure I will never use them again.

I called Roto-Rooter to come and help me with my septic tank. I spoke with the receptionist and told her what I had going on. She said she would have someone call me back. I received a call back very quickly by a serviceman. I explained to him my problems and he said they could do a jet wash on my drain fields. I also told him I needed my tank pump then he gave me a few prices $198 for the jet wash, $225 for the pumping, and a $45 for the service call. I received a call back from the receptionist. I told her what the service man told me and she said he could not give me any prices. She then gave me a number for the foreman.

Laundry sink was stopped up, called Roto-Rooter. Telephone receptionist said they do not charge for visit, will let you know how much they will charge for work before preceding. When the 2 workers came I was told $419.00! I told them that was ridiculous and "no, thank you". He then asked me how much I wanted to pay. I told him that I didn't call my plumber because he was on vacation and that he would probably charge me $150.00. He said his boss would not go down that much. He asked his boss and he went down to $250.00. "No, thank you." I called a friend who recommended her plumber - his fee $125.00!

I called Roto Rooter with a clogged kitchen sink. The nice guy who came did the job, was finished in 20 minutes. Bill $400!!! I had coupon for 10% off, so when I told him that his price was way too high, I'd had this done before for about $100, he made a big deal about having already given me a 10% discount. Though I had a coupon, he acted as if he was doing me a big favor for the discount. I will never use Roto Rooter again. When I called in to complain, the guy didn't seem to care when I told him I would post complaints on the internet and never use them again.

My assistant called for leak repair. 2 men show up. 1 says can fix for $79.00 and some drywall has to be removed. Over the phone, I approved this. I'm thinking drywall removal is from $100-$200. I get a bill for $3,920.53. The 2nd guy was water restoration & didn't tell anyone. They are demanding payment for services not approved or requested.

They said I would be contacted within a half an hour.... It's been 1.5 days. Understand that there are options and if you have an insurance claim CALL YOUR INSURANCE COMPANY!! They will put you in touch with other companies that do the same type of work much less. I find the invoice very confusing and the fact that this was $3800 is just crazy. The crew was there for about 4 hours and left what seemed to be way too much equipment for a small area. The insurance adjuster said that they normally go with a different company and using their prices came up with $1800. He came up with this pricing with the equipment that was left in measuring the affected area. He also made a comment about there being 6 fans in an area that was around 600 sq ft.

Day before yesterday, had Roto-Rooter come over to fix a clogged sink. Their repairman wanted $488 for a simple job that would take a few minutes. I refused, of course, and showed him the door. Later on, had someone else do the job. He was finished in 15 minutes and charged $50.

I scheduled to have them come out on Wednesday between 8-12. They were to call 45 mins before arrival. At 11:30 they called and said they would not be out that day at all and would have to reschedule. I had taken the day off to meet them. I rescheduled for the next day, again for between 8-12 but was told I was now a priority so they would likely be out to my house closer to 8. Again, I waited. At 10:30, when nobody showed, I called the dispatch. They told me they had another job to go to and would not be out to me for a while, how long exactly they couldn't say.

On June 1, 2015 I called Roto-Rooter to unclog my line as I had sewer backing up in my Shower and drains. ** came right out within an hour and tried to snake the pipe. The clog couldn't be cleared. They had to dig a hole next to the driveway to reach the sewer line to send a high pressure line to flush out the clog and to send a camera down to evaluate the problem. To my shock the problem was my old terra-cotta sewer pipe had collapsed in two separate places and the complete line had to be replaced.

I called Roto Rooter for a plumber for a stopped-up bathroom sink. They said the plumber would be at my house by 3 pm. The plumber showed up at 4:30 pm. He came in and said my sink needed to be snaked. The price quoted was $275 plus tax. I asked him how long this would take. He said approximately 20 minutes. They wanted to charge me $10 per minute to snake my sink. When I told him that was ridiculously high priced, he offered me a 10% discount on the $275. I told him the price was still too high and I would call someone else. I called Sewer SVC instead who are advertising to clear a clogged drain for $50. Do not ever call this Roto Rooter to do work for you. Beware - they are thieves.

This company is absolutely unbelievable! I have been waiting for them to repair a huge plumbing problem in my only bathroom since 9:00pm last night. It is now 2:45pm and several inarticulate young ladies have phoned me to let me know that I am "next on the list." This has been going on since 10:00am after I finally called to inquire about my anticipated service (they called at 11:30pm last night to let me know they would not arrive until 8:00 this morning). Their website advertises that they operate "24/7," but fails to indicate that availability is not 24 hours in a row! They clearly do not work throughout the night in South Florida. The entire company is filled with insidious liars. I dislike being so abrupt, but after 18 hours without the use of proper plumbing, my apartment has begun to smell. It is unfortunate that my landlord made the arrangements, as I most definitely would have sought another plumber with competence.

I called Roto-Rooter to hook up a refrigerator water line, dishwasher, and install a faucet, and I was charged $1,800. This was for an existing kitchen that was simply remodelled with new cabinets and so we had to displace some of the appliances. After spending more than 25 mins on the phone with the technicians and the office to look into the pricing I was told that was the best price for the job and this was after a 10% discount. I called a different company not some kind of roadside plumbers and even though they charge $104 an hour the whole job plus parts costed $598. That is a whopping $1,200 less and one-third the price Roto-Rooter charged me for the same job. Really!!! This company is a rip-off. They should be ashamed of themselves. I will make sure I work aggressively to inform everyone in my community and wherever I can online to tell my story. Let everyone be aware. They are crooks.

I have never been more disappointed in a company in my life. Gave an estimate of $9-14k and we ended up fixing issue for $750. They wanted to dig up our basement when I could tell sales guy was lying. That's terrible ripping off people.

I had a leak in my garage last week. They charge $225 per hour after hours to fix the problem. They have been in my house since last week six times. Last night the water broke and shot at my wall so now I have a huge hole in my wall and restoration people were here to open the walls and put a couple of fans to dry the walls. Nothing has been fixed. They use cheap piping so it cracks. They are the worst plumbers with no experience or common sense.

This happened with the Des Moines, IA Roto-Rooter. Maybe I should be thankful they dumped me for a bigger job after reading the negative reviews. A tech had come out looked at job and was suppose to come following week. Called on Monday and left voicemail saying they could not make it on Wednesday because the boss had meeting and took on big job. What, seriously you're kidding. Who cancels an appointment like that? So basically the appointment means nothing. If something big comes up, we will just drop you. I guess my $600.00 job for a few hours means nothing.

I needed a short underground downspout drain pipe cleared out and called Roto-Rooter. While waiting, Googled this outfit and found out it is very expensive with charges for the simplest work running close to $400. Tech came and surprise, surprise, quoted $385. Local plumber did the work in 15 minutes for $100. Don't waste your time on Roto-Rooter.

I called Roto-Rooter about cleaning out some gutter drain pipe. The secretary informed me that it would cost 145.00 for that service. I was At work When the technician showed up, My wife was home and he said he had the wrong machine for what we needed done. He charged us 85.00 for doing nothing and stated he would be back with another machine that cost 285.00 to do the service. Well the next business day arrived and no one showed. I called them to voice my displeasure with the 85.00 charge and for the no show. The man I spoke with said there was nothing he could do and that the 85 was non refundable. I've dealt with these guys in the past and I've bit my tongue long enough. They are crooks. Plain and simple!

I contacted Roto-Rooter because I had a clogged drain pipe near an up pump. The fella gave me a quote of $494.00 saying that it was a really big job. He welcomed me to get another quote for a different plumber, which I did. The second guy told me that he charged $200/hr and it should be a 1 hr job. I told Roto-Rooter that and he said that they were just trying to get my business and that he would be cheaper and better. I let Roto do the job. It took 30 minutes and it still cost $494.00. I feel they were very dishonest and I was completely hosed.

Saw them online and needed an estimate. The tech was nice I guess. Just doing his job. Anyway, my husband and I already knew where the leak was coming from and pointed it out to him. We told him and he still insisted I get leak detection for 195. Seriously? Then he said repairs were 495, which was not a problem. But trying to get an extra 200 out of me, I have a serious problem with that.

Had pipe burst. Insurance company state, "Bill should only be $4000." Roto-Rooter charging $7000, while double-booking items on invoice to insurance company. Now want me to pay extra when they settled with insurance company.

One of your employees hit my car in a parking lot. They told me to get a quote and they would pay to fix my car. Now apparently it's 50/50 because it happened in a parking lot and they won't help me fix it (car is not a year old). They said my quotes were too high - fine, you get a quote for me and we can go with that. Pretty sad a huge company like this won't admit to fault.

Needed them to fix a clogged toilet in an emergency. Technician came out and charged $325 for 10 minutes work (no parts). Nearly had a heart attack when I saw the bill -- I was expecting $50. Technician himself was a decent guy and kind of embarrassed about the charges -- apparently they are set at "head office." I am not sure how this company can continue in business. Shop around, is my advise. These guys are a rip-off. Message to all parents -- Don't send your kids to college. Have them fix toilets for a living. Apparently you earn more than a Harvard-educated attorney.

I am in Mesa Az, and I called the local Roto Rooter in Orange Park Florida. The problem was at my sister's house near Orange Park Fla. The kid who cuts the grass bumped or ran into the spigot on the outside of the house and broke it so water was leaking out a lot, I was told over the phone. The grass kid went to the main valve and turned all the water off going into the house. Then I called Roto Rooter and had them make a service call to fix the issue. So I call my mom who also lives with my sister and she tells me yeah the plumber was out and fixed it. Then she told me it was $53 Dollars for the Parts and $244 dollars for labor. The plumber Capped Off the pipe so it was no longer a spigot.

I am very upset with this company and will never, ever use them again. I called them because of the brand recognition, but what I likely called was a franchised company that charges way, way, way too much in my opinion. After I had to haggle the 3-hours late site tech down from $450 to just reconnect my sink and toilet (read: no parts, just about an hour of labor) it cost me $250 which was apparently him cutting me a "deal." Ridiculous and extremely offensive. Adding insult to injury, they purportedly provide no service warranty -- for places that charge those kinds of prices, I expect a lifetime warranty. Just absurd.

I called Roto-Rooter out because I had sewage backing up into my bathtub. The estimator came out and after explaining that I had not had my tank cleaned out in the 14 years that I lived here, and after he inspected my full clean out point in my main sewer line, stated he was calling a pump truck out to clean out my tank. This estimate stated it would be close to $500; $80/hr finder fee, $.15/gallon that was pumped and so on. Well the pump truck driver could not find my tank upon arrival so he called out **, whom was stated to be the go-to plumber for all the hard jobs, ran his snake down my sewer line 3 times and he pointed to the end of the snake and said that it is shiny silver so it has to be a broken pipe.

I have never paid more than $ 99-125 for a drain snaking service. The tech quoted me a price of $400 just by looking at my sink--he hadn't been in the basement two minutes-- didn't know where the clog was or what the problem was. When I said "no", he brought the price down to $200. When I said "OK" because I had a coupon, he said "no coupon" because he already took $200 off the price. I said "no" again. I said "I would call another company." In the meantime, my drain cleared itself out, so I didn't need the service. He then proceeded to sell me an enzyme drain treatment which I bought. Obviously, Roto Rooter now pays its techs on commission, and the whole experience was ugly because of that. I called them several times over the years and never had to deal with this kind of sham. Beware.

Dumped a bucket of water with a rag into toilet. Ugh. Plugged. Called Roto Rooter. They would not give estimate over the phone. I understand. Employee came said he must remove toilet. Understood. $299! 15 minutes of work and the pull to remove the rag. $299. Don't, don't, don't use this company. Not even worth one star. Oh, the employee was polite. I could be polite too for $1200/hour.

These people start off trying to sound professional. The lady on the phone was nice. I then got a call from someone giving me the plumber's name and advised how long before the plumber would be arriving. When this plumber arrived (I ended up with 3 different ones as the story goes). They wore shoe cover booties when walking in the house. Okay, good impression so far. Although all of this was a good start, I would prefer they'd act like jerks and actually do the job right! I don't know where Roto-Rooter find their plumbers, but they don't know what the hell they're doing!!!

Sewer backed up. Called rotor, tried to fix. It did not resolve problem and left us with a 5800.00 dollar bill. We now have to stay in a hotel which we can't afford. We were told by city officials that we were over charged. May God bless those who are trying to live right, not greedy. Thank you.

** was a pleasant professional who diagnosed the problem. He explained what he was going to do to solve the problem after he took a good look at the system he was working on. He gave us some advise too on the drainage care we should use to avoid it happening again. The work was done satisfactorily and when it had been done, he checked to see the system was ready to use and the drain was clear.

if you know what's good for you don't deal with this company from their phone rep to their technician. It's a bad experience. They say they're not paid by commission but sure act like it. I was told on the phone by their rep service call price just for coming to the home was $40. When I asked if that would be part of the price if I had the work done he said it was up to the technician to make that decision. Just didn't sound right but when their technician arrived before he did anything I asked him about the $40 service fee he said he would waive it if I had work done. So he looked at my water heater which I knew at that time needed a $15 part. Unfortunately I didn't have the tools to do the work myself plus I'm partially disabled and couldn't lay on the ground to fix it. After all this he quoted me a price of over $300 - keep in mind part is 15 and about 20 minutes of his time.

Roto Rooter refunded my money. For that I am very appreciative. The gentleman that I spoke to was very professional and cooperative.

I called Roto-Rooter in Montgomery Alabama and asked if they could come out and check my plumbing under my house because I had a leak. The woman who answered the phone was acting as though I was bothering her. So finally she said they would get someone out there the next day, to wait for a call because the technician would call before coming out. Well I waited and waited. Finally gave them a call after 1 pm just in case they were at lunch. So it was the same lady I spoke with before, and she said "Oh don't worry, they will call you." So again I waited and waited till about 6 pm.

Called to replace frost free handle with approx 1 foot of pipe. Gave a price of 350 dollars. When I said no, he called his "boss" and then said 230 dollars. I said no. It was ridiculous. In the meantime he had some sort of oily inky stuff on one shoe which was all over my carpet. I am still trying to get this out. Total rip off. I felt they were just trying to take advantage.

Was employed there. Roto rooter is a con. 90 % or the time, they pull no permit. Every plumbing job should have a permit. At times they charge you 3 times what they buy it for at the local hardware. They pay 20, you pay 60. They have apprentice violating state laws, their first two year they must work with a journeyman plumber, they don't. The plumbers are on commission so they must overcharged you in order to make decent money.

We called Roto-Rooter because we were unsure of why our toilet was overflowing each time we ran the washer. The water that came out was clean. These guys said we had sewer damage and needed to rip out everything the water touched ($2,00-$5,000). They also said our insurance should cover it and they would do the work now, and if our insurance didn't cover it, then they would do the job for FREE. Haha, right. For this visit, they charged $480. We ended up not getting the work done. Well, the next day, they called and had said our insurance co. had approved the work to be done. Well, we had just talked to our insurance co. before they called and they said it wouldn't be covered. Needless to say, these guys were shook and were caught lying. They just wanted to get money and screw us over. So beware. I feel bad for older people who get tricked by jerks like this.

The manager of the company's local office contacted me promptly after the review was posted. He was professional and communicated clearly how the pricing worked, and agreed to address the issue that I had most concerned about. We worked together and resolved the issue.

My 83 yr old mother needed a new kitchen faucet, the total bill was $513.00 and we didn't have the cash on her, she has no credit cards. We asked them to wait till she gets her social security money on the 3rd of the month and it was just such a hassle. They charged her $365.00 in labor that is ridiculous. Roto-rooter needs to work with their customer’s, especially the elderly. Shame on them. My mom pays all her bills but cannot pay $513 dollars all at once. Outrageous!

Scheduled original appointment on Sat. for Sunday between 8-10. Received call from Roto-Rooter and re-schedule between 10 and no later than 12:00. At 11:30 received an additional call from Roto- rooter at 11:30 to re-schedule to 3:00 P.M. With my frustration I called to cancel and was told someone can be there at 12:00. Nice way to do business. Thanks, but no thanks.

Backed up floor drain. Plumber sent said main trap was compromised (broken) and couldn't get thru to clear. Solution - tear up floor and replace trap. Cost - $4000. Paid $150 bill. Another company came and snaked so-called compromised trap and cleared clog with no problem. Spoke to manager to discuss unknowledgeable plumber that was sent. After some discussion, I said I considered filing a complaint and he told me "Oooo, I'm scared, you're an idiot," and hung up on me. RIPOFF artists and just a RUDE company to deal with.

Called Clark Summit PA office to clear a waterway. I was told they were busy, couldn't make it today but will be there tomorrow between 10:30 and 1:30. Took the day off a day of work and at 2:00 still a no show. I called, I was told there are no guarantees. My Wife called and was told we would get a call back in 10 minutes. 4 hours later, 5:30ish, a worker called to say he did not have the proper equipment and his boss said he would deal with it tomorrow. I'll have to see what that means tomorrow. I'm not holding my breath, calling someone else in the morning. DO NOT USE THIS LOCATION FOR SERVICE!

I had a leak in my front yard from the underground pipes. They came out and told me they would charge $125 an hour plus parts. They were at the house just under two hours having to leave to get parts. Job was finished and a bill totaling $500.00 was presented to me with no breakdown of what I was charged for. I asked for it but was not given any breakdown, just the foreman telling me that he could've charged me $750.00 and was giving me a break. These folks are petty thieves and a disgrace to the plumbing profession. I am a poor man with health problems and $500.00 dollars with no explanation or breakdown of costs is not right.

Called at 12:00 noon to schedule an appointment to check garbage disposal and water heater. Was told a technician will be there within 4 hours. At 7:00 pm I got a call that technician cannot make it there due to another job. By that time it was too late to call another company. Was told the technician will be there first thing in the morning. Technician did not get there until after 1:00 pm. The technician did not bother to check garbage disposal before calling to say it needs to be replaced. He didn't even attempt to get it working by pushing the reset button to see if it will work.

This past weekend, I found out the hard way that my main sewer line back to the street broke in my front yard. Of course insurance does not cover that. Thank God they covered the damage to the inside of my house caused by the backed up sewage that destroyed my basement. On to my (not) wonderful experience with Roto-Rooter. I called them on Monday morning and they came out to snake (power rod) my line.

This company is racist and plain ignorant. I had a tech come to my house and have the nerve to call us ** to whoever he was speaking to. And they wanted over $400 to touch my sink which was extremely high. Huge ripoff this company is. He's lucky he left in one piece

Roto-Rooter charges us $1960 for 4 hours of job (cleaning pipe and install new 4 feet pvc pipe in my garden). WE JUST CALL THEM FOR A CLEANING. This company invent some problems in your installation that never exist!!!

Resolved. Hired a new company to do the job.

Called Roto-Rooter for clogged sp bathroom sinks and they came in one hour and wanted a flat fee of $449 to snake the drains. When I balked, they offered to take $25 off. What a total screw job! Sent the repairman home and called an independent plumber who did it for $100. Roto-Rooter seems to do a better job cleaning out bank accounts. I am told by friends, when I shared my experience, that they also find other "issues" to fix so they can charge even more. BEWARE!!

I called Roto-Rooter to install a dishwasher, on 02/06/2015. They told me it would cost $299. When the Unlicensed tech arrived he refused the coupon saying it is a flat 300 rate, no coupons allowed. They emailed me and said they would be here in 2 hrs...it took 4 hrs for him to arrive. He didn't have the part to do the job and didn't go to home depot to get the part. He partially connected the dishwasher and told me it would be real easy to find the adapter piece at home depot and connect it myself. I believe I should get a refund or partial refund.

If I could give them no stars I would. Pretty much my experience went just like the others. Poor performance, costly labor, and insufficient. The only thing that holds that company together is the customer service. Although I hated the fact they couldn't give me a price over a phone (so I can call a cheaper plumber) the dispatcher seemed nice. The plumber on the other hand not so nice. Price started out high, then slowly decreased to the minimum labor charge. Not only was I getting ripped off, but he had the nerve to tell me that any other plumber wouldn't be able to solve my issues. Boy was he wrong.

In December 2013 I had a water heater replaced in my home for $1500, which seemed pricey but the job SEEMED to have been done clean and properly. In January 2015 I had them come out because the leak detector went off indicating water in the safety pan under the water heater. The plumber who came out found water coming from either the hot side or Temperature and Pressure safety valve. He replaced the hot sideline and fitting as well as the T&P valve. Since the water heater repair was 6 weeks out of the 1-year warranty I was hit with another $273 after the $10 coupon discount. Wow what a deal! Not real pleased with the convenient timing of the call back.

Jan 18th I called Roto-Rooter because my pipeline was clogged and I couldn't understand why. We rented a snake and ran it through 100 feet, still something was blocking the sewer. I called Roto-Rooter and they said they would send someone out to give me an estimate. By the time I arrived home, the man was already going through the sewerage line outside my house. Well he couldn't get the rock out so he called a partner out. When I was told they couldn't do it, they told me that they would need to dig up the ground and they would have to repair the sewerage line. I asked how much, they told me 3,400. I asked them if I didn't want to do it, I would have to pay for both trucks that came that night which I was first told 271 but by the time they left, the price had doubled because they had to use a power wash. Wow, but if I had them do the work it would only be 3,400 in total. So I agreed.

I had a leaky faucet and need the bathroom sink rotted. A guy came out and rotted it for a very expensive price! The rotting took 10 minutes!! Then I noticed the sink was still leaking! He said that it was not included, he said I would have to pay that separately! He said he would do it "on the side" for $100!!! Of course I declined. I called the next day and spoke to a manager. He was very nice and sent someone over the next day to fix the faucet. This guy came by and he didn't know where the screw was to unscrew the handle. I told him to pop off the little cap on top, HE DIDN'T KNOW THAT. I should have known!! He was supposed to change a washer. So he supposedly fixed it for "free" ugggghhhh...

On 1-9-15 my kitchen sink became clogged. We live on L.I. My husband called Roto Rooter because he thought it was a reputable name. A few hours later they called back and said someone was on his way. When he finally arrived he told my husband it might take three hours and the cost would be $475. My husband said okay because we knew it would never take three hours for small kitchen sink clog. In less than 10 mins the drain was cleared. He gave my husband the bill for $475! We both said it only took 10 minutes tops! He replied that's the price whether 10 minutes or three hours. I WAS FURIOUS! Will never recommend them to anyone.

My kitchen sink backed up. I used a drain cleaner with little success. Fearing a sewer back up I called Roto-Rooter. Upon coming out the technician ascertained it was simply a drain clogged with fat accumulated over time. I told him virtually no fat or debris goes down the sink as I wipe everything with a paper towel to remove fat or food prior to washing. Regardless the tech told me he would clear the drain with a special solution for $450.00 including a six-month guarantee or $380.00 without. Mind you, no snaking, no removal of drain pipes, just pouring drain cleaner to remove clog. As I escorted him out the price went down to $250.00 or whatever I thought was fair. I told him I had bought a bottle of drain cleaner which I would use with a boiled water flush. If that didn't work I would call him back. $450.00 vs. $6.99, you do the math. My next calls are to my local television station and the BBB.

Roto-Rooter came in on a Wednesday to take care of a clogged shower drain. The repair was under warranty. Three days later (Saturday) the same problem reoccurred. When we called back to have them come and fix the problem, they told us that we would be charged an additional $75.00 to get the problem fixed on a Saturday, or wait until Monday. What terrible customer service to charge the customer again for a warranted service on a project that was not done correctly to begin with. Your policy may have saved you a few dollars in overtime costs but will cost you much more in future opportunities as we have used Roto-Rooter exclusively in the past for both our home and business needs. I will be sure to steer others away from Roto-Rooter in the future.

Crooks, only use them if you enjoy paying $400 for 20 min of work and wasting your whole day waiting for someone who shows up 7 hrs late. It was a simple job, I asked for a phone quote, was told company policy is no quotes as they do not know what exactly the job will entail. So how come the plumber can give you a quote 20 min before he shows up 7 hrs late (when you don't want to waste another day of your life waiting for a plumber). I have made it my mission over the next few days to write reviews about this crew of criminals and extortionists over the next few days. Use them if you enjoy being screwed over and manipulated. 20 minutes- what was so complex that the ** couldn't give me a price quote, which was already in the plumbers handbook of suggested pricing. CROOKS.

Like my subject states I am a Angry Mother of 4. On Oct. 10, 2013 I had a sewer water backing up in my tubs, sinks, and over flowing my toilet. I was away on business so my husband took care of this matter. My husband opened the phone book and went to a name he was familiar with. It was Roto Rooter. To snake the pipe and pump my tank cost me almost a $1,000 dollars. When I found out how much he had spent, my jaw nearly dropped. But what could I have done, the money was already spent. I was glad to know my youngest who was 2 wasn't running through human waste. The water rolled out of the bathroom and down the hallway to the common room. Today I noticed my tub was filling up when the toilet was flushed. A few hours later the tub, toilet, and sink were full. I thought since Roto Rooter was here 15 months ago, they would have some kind of guarantee. Boy was I wrong, they only guarantee their services for 6 months. So I asked them to come on out and pump my tank.

The sewer pipe outside our house cracked off on Christmas Day 2013, and sewage was flooding into our finished basement. The only plumber that would come out on the holiday was Roto Rooter. Felipe came out and, for almost $666.75, got us back to being able to use water and toilets, but we needed to have the outside pipe replaced ASAP. Rodolfo also came on 12/25 and did a video inspection of the sewer line. Mike and crew came out 12/27/13 to dig up our front porch and charged us to replace 5' of pipe. They also put a clean-out under where our front porch would be rebuilt. They backfilled our porch and, for $6,000 more, all was good.

I scheduled a service 2 days in advance for an 8-11am appointment. At 9:45 I received a call saying the tech would be another 45 minutes. At 11am I called and was told the tech would be at least another hour. At 1:30 with no communication from Roto-Rooter I called and canceled my appointment. Wasted my day and now will reschedule with a different company. Worst customer service and attitudes I have experienced in years. Take your business somewhere else, unless you're looking to just waste a day waiting and getting no service. I see most of the complaints here are east/south coast so I thought I'd give the west coast companies a try. My bad. Fool me once - shame on me. They will not get a chance to fool me twice.

I want all who takes advantage of reviews to see this. Never let these people take advantage of you. I would have been willing to pay the price whatever it may be to fix a leak I had. But... to pay for something that was 100% made up, No way! I'm no dummy and I don't let people take advantage of me and my family. I got an estimate for a problem that didn't exist and it was confirmed AND handled by a different company. Coincidentally, the technician of the second company had worked for them in the past and he let me know that they would have created a problem only to make more commission. This will absolutely be handled not only by a little review but in a more professional legal manner.

I called Roto Rooter to snake a bathroom sink drain. I asked for the cost, but was told they would come out and give me a free estimate. When they came out, I was in the dental chair and missed the call. The tenant told the tech she would pay for it and I would reimburse her. When I received the bill, it was $400 plus tax! My usual plumbing company charges $180 plus tax. Apparently, I got snaked by a rip-off company.

Had 2 stopped up, the tech came in and cleaned the one in the middle bathroom which left the one in the back bathroom still plugged up. I'm not a very smart person but I would have went to the one farthest away and cleaned them both at once. The tech said the deal was for only one and it would be another 399$ for him to come back and do the other one 457$. Smarter now these people are ** or **. I'm not sure what the difference is but you need to stay away from this company.

Last Tuesday I called Roto-Rooter for a clogged shower, bathtub and toilet; when I asked about pricing, the customer service representative explained that they provide free estimates on site. When the technician came to the house and announced that it will be $375 to use the snake down the shower drain, I was shocked! I asked him to call his company so we could talk about their asking price; he quickly said he could do the job for $289; I had to settle for $250 because I had no choice if I wanted to be able to use my bathroom again. Being temporarily handicapped with a broken ankle and being myself in the house I was literally exhausted to have to use the other bathroom on another floor. The technician spent 30 minutes to do the job.

Our home was built in the late 1960s and had iron pipes. After experiencing backed-up toilets and sewage backing up in the tub/shower, we called Roto Rooter. We had all pipes replaced with pvc (over 4,000.00); then were told that our septic tank needed to be drained. We were quoted $235 - 275.00. The guy came out (wore RR uniform but said he was with Septic Blue - subcontractors), dug up way too much of the yard (we knew the exact location of the tank) and damaged a stone walkway and killed our rose bushes by plowing over them. After all that, he said the tank didn't need to be drained. Then we were charged $1,169. When we protested, we were given a lot of attitude and told that we also needed to have some other work done. We told him no way. We are senior citizens and live on a fixed income. Needless to say, we are out of our savings and completely furious over the lack of professionalism and dishonest dealings. Beware of this company. We had a former employee of RR tell us that they were encouraged to pressure customers into more work than needed.

I worked for Roto-Rooter. Robert, the owner accused me of stealing a cash ticket (he was wrong) and called me a thief in front of my fellow employees. He did that so he wouldn't have to give me a separation notice that said laid off to get out of paying me unemployment. A lawyer sounds nice. All my fellow employees knew I didn't do it. He fired me because I'm not a crack head and wouldn't work for 200 dollars a week. But I was tired of wearing a ski mask to work. Anyways my fellow employees, to keep their job have to charge those ridiculous prices. If they give a customer a break on pricing they will be fired. No joke. Crooked Robert Combs is a crook, I seen it first hand. John ** is the only employee Rob doesn't rip off because he has to have him run the service department. Rob gets more complaints than his employees. John tried to get pricing lowered. Rob said "I'll shut the doors first." Well doors about to be shut. What a piece of crap that Robert Combs franchise owner of the JC TN office takes every dime he can from the poor and rips his employees off just as bad wow. Heaven a long way from his doorstep.

I called a few plumbers in the area and they usually charged around $100 to unclog a drain. In fact on a special one was offering $88...however timings weren't working out so I ended up emailing Roto-Rooter. They called the next morning and told me someone would be coming over soon. They called early in the morning and I completely forgot to ask them the price - I knew it would be in the $100 range...but once this guy finishes his 2 minute job - he asks for $250. I'm shocked at how manipulative the scheduler was, that he didn't bother either asking me or letting me know that they charge much differently from everyone else in the market. The only way to deal with these guys is to not give them anymore of your business.

I called ROTO ROOTER on 11/04/2014 with a outside drain problem. They sent tech# ** his name is KIT**. He was very polite and well mannered. He looked at the job and told me how much the job would be then he went to work. He came back in and told me what the problem was. It took about 45 mins to do the jobs and the problem was fixed. I washed a load of clothes and everything is fine. I would call ROTO ROOTER again and ask for KIT** tech #**. Thank you again for the fine job you done.

Very simple: The lines backed up again after 95 days. Their written contract said their work is covered for 120 days. Their phone center confirmed the stoppage was covered. The same tech that did the original work arrived and demanded another $197.50 to clear it again, on top of the $335.50 originally paid to them. Roto Rooter? Don't use them. They don't keep their word.

We called Roto-Rooter on 10/09/2014 due to our toilets would not flush. My neighbor, works for as HVAC technician, stated that my main sewer line pipe going to the town sewer system was clogged. My neighbor stated to call a local plumbing company to get my line cabled to cleared with cutter to remove whatever was blocking the line. This is where my wife and I made our 1st mistake!!! Roto-Rooter out of Berlin, CT sent out a technician, name was Scott **. He quoted to clean my main sewer line pipe and my wife and I authorized the technician to complete the work. Price was very expensive, $411.95 but when you can't flush your toilets you have to pay to get it completed. Scott ** clear my sewer line in very quickly and then installed a sewer line camera and told my wife and I that the line needed to be replace so that this problem don't happen again. My wife and I stated that we would have to talk with our son before we could authorizing the replacement of our sewer line due the very high price. He quoted over $8500 to complete the job. Scott **, stated that the line would not stay clear for very long. He pushed very hard that it needed to be replace before the pipe collapsed!

Roto-Rooter charged me 1405.00 and never fixed the problem that I called them for. They came out the next day told me I had a pipe broken in my septic tank and they will credit me the 1400.00 and it will cost me 3300.00 to repair. I called another company, I only needed my septic tank pumped.

On 10/21/14 Roto-Rooter came to unplug a bath tub - cost $135.00 minimum 1 hour fee for a 10 minutes job. No choice on this matter. Next on the invoice a 1 hour flat fee for "Trip Charge" $67.50. The technician was following company rules. The receptionist at the Alaska Anchorage office inform me that the fee was for gas, truck and equipment. $202.50 for a 10 minutes job is tough to accept. I am sure going to advertize my dealing with Roto-Rooter.

Had a sewage back up in May 2014. Called Roto Rooter to have main line unplugged/snaked out. Roto Rooter came. Guy snaked it, was there less than 1 hour for $395.00. A few weeks later main line clogged again. A different Tech from Roto Rooter (older INEXPERIENCED man disguised as a plumber) comes. Snakes it. "Oh you will need a cleanout, cost about $3,000.00." Yeah, ok....kept getting sewage back up... Called a REAL INDEPENDENT "EXPERIENCED" Plumber, Al. "Your main line is frozen, I take care of it $250.00." No problems of back up since. Sorry Roto Rooter got over on me. I WILL NEVER RECOMMEND ROTOR ROOTER TO DRAIN A KIDDY SWIMMING POOL. Poor quality service, so glad thankful for "AL" an experienced plumber that knows what he was doing. Only will recommend AL to friends, family, co-workers.....and tell everyone don't mess with Roto Rooter. Their service "STINKS."

Roto Rooter dug up part of the driveway and had a huge hole with nothing to support the concrete and my father was concerned it would cave in and told them, they brushed it off. Now a year later the driveway is shifting in area they had hole. One corner is up in the corner, another went downward, enough someone could easily trip. We are still waiting for a return call but I'm not holding my breath.

I tried to fix my kitchen faucet and ended up breaking it. I called Roto-Rooter and then went to the hardware store to purchase a faucet. By the time I was getting into my vehicle with the new faucet, I received a call that they would be at my house within the next 20 minutes to 1 hour. This was perfect timing; they were prompt, efficient, and courteous. I could not have found another plumber (Saturday morning) that would have responded so quickly.

Originally called Roto-Rooter to fix a pipe under my laundry tubs that was leaking. When technician got here the pipe was no longer leaking, so nothing to fix. I told him I would like the drain cleaned out in the basement just for maintenance. He started talking about lights and going out to the main sewer which I didn't need or want. It was just Maintenance, there was no problem. He told me it would be $219.00, and he waived the traveling fee as I was in Livonia like he was and there was no traveling done. I told him I had a $40.00 coupon for a drain cleaning I got off his website. He said I couldn't use it as I already had a discount on the traveling, which he said he didn't travel so I say it wasn't a discount, it wasn't incurred. This guy was wayyy over priced at $219.00. It took him about 10 minutes tops to run the little snake down there. Why put a coupon out if you aren't going to accept it? I was going to tell him to just forget it and I should have. I will never call Roto-Rooter company again or recommend them to any of my clients or friends, as I feel he was shady and I was overcharged and I should have gotten to use the $40.00 coupon.

I called Roto-Rooter out because my bathroom tub and shower had nasty water standing in them from a backup. Once or twice a year I had drain problems, but usually I got them cleared with vinegar and lots of boiling water, and standing water with no drainage was very unusual. The technician arrived the next day and I explained the history to him and about where I thought the blockage was. He fairly promptly began trying to sell me $50 a gallon solution to put down the drain periodically, and ran his rooter from the clean out toward the main, before turning it toward the house and bathroom.

OneCare no longer handles complaints or requests for refunds. This could be the reason I received such poor service. I have been contacted by CR Brands who is now responsible for Customer Service and they assured me my issue will be resolved. After speaking with their representative I am confident the issue will be resolved. I now consider the matter closed.

I called Roto-Rooter due to a stopped up sewer line, just outside my house. I was told they would arrive first thing in the morning, but it was 11:30 before they arrived. They showed up with a large digger to use for digging a 3 1/2 foot deep hole, 6 feet long in the flower garden of my yard. When I questioned the excavator about the damage to my yard driving this machine across it, he promised it would not cause any damage. He added if any damage did take place, they would fix it back just like new! He agreed he had a smaller machine at his shop that would possibly be better, but he didn't want to go back and get it. He also felt no need to put plywood down on the yard before driving across it. Because his truck had a bad parking break, he parked this big truck and trailer in our driveway, blocking us from getting out and leaking oil on the driveway. They then waited until 2:30 to begin repairs.

Roto-rooter man Dave came look at the situation, $189.00 dollars to clear the line. Found that the problem was in the vent pipe. Said it would be $200.00 more to go on the roof. Had to use my ladder, HE didn't have one. He then went on the roof. Cleared he said. Left.

Roto-Rooter came out to my house on 5-15-2014 to clear a clogged pipe. The charge was $270.00 for about a hour's worth of work and the tech was 9 hours late - was scheduled at 1 and did not get there till 9:30 pm!!! On 6-16-2014, one month later, the same thing happened. I called Roto-Rooter back because I had a 6-month warranty. They did everything they could to not honor my warranty - when the tech came out (they are not plumbers just to let you know), he was so rude. It was James and Ian -- Ian explained he was in training but James was so lazy he played some game where he stuck a camera down the drain and said my pipes had collapsed and that it would cost me $4800.00 for them to dig the pipes up and he was in such a hurry to get out of there he left his little stool there.

I needed a toilet reset and float valve replaced. Called Roto-Rooter and was greeted by a very competent representative (over the phone). My appointment was set for between 9-12 am the next day. I explained I had cleared the clogged toilet - pulled the toilet and needed it reset - did they need pipe measurements. Response was oh no we don't need that.

Had a clog I could not reach with my 20-foot auger. Tech was great. 300 kind of expensive.

After speaking to the Company again we have resolved the issues at hand I and happy with the resolution.