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Ring vs. Xfinity

Profile picture of Jessica Render
by Jessica Render ConsumerAffairs Research Team

What is the difference between Ring and Xfinity?

Ring and Xfinity are home security systems with smart-home capabilities that let you monitor your property from your phone. Xfinity requires professional installation for any systems with a smoke detector, motion sensor, door sensor or window sensor, while Ring has DIY installation. Ring and Xfinity differ greatly in both pricing and customer service.

Installation and cost

ring logoxfinity logo
Installation typeDIY or professional via X LineProfessional
Installation feeNone if DIY$100
Upfront costEquipment ranges from $60 to $1,010Equipment cost of $360 to $600+; financing available
Trial period30-day free trial of Ring Protect Plus30-day money-back guarantee
Contract termsNone; discount for prepaying annuallyTwo years
ring logoDIY or professional via X LineNone if DIYEquipment ranges from $60 to $1,01030-day free trial of Ring Protect PlusNone; discount for prepaying annually
xfinity logoProfessional$100Equipment cost of $360 to $600+; financing available30-day money-back guaranteeTwo years

Monitoring plans and pricing

ring logoxfinity logo
Monitoring price rangeFree self-monitoring; $3 to $10/month for professional monitoring$30+
Monitoring optionsProfessional or self-monitoredProfessional and self-monitored
Self-monitoringFreeSelf protection feature available (live recorded video) for $10/month
Upgraded self-monitoring$3/month to store recorded video
24/7 professional monitoring$10/month$30+
Upgraded professional monitoringNot offered$40+
ring logoFree self monitoring; $3 to $10/month for professional monitoringProfessional or self-monitoredFree$3/month to store recorded video$10/monthNot offered
xfinity logo$30+Professional and self-monitoredSelf protection feature available (live recorded video) for $10/month$30+$40+

Security equipment

ring logoxfinity logo
Wired or wireless?BothWireless
Camera optionsIndoor and outdoor camerasIndoor and outdoor cameras
Video doorbell
Control panel
Motion sensor
Entry sensor
Glass break sensorWith Alexa-enabled devices
Keychain remote
SirenNot specified
Panic buttonVia touch-screen control panel
Yard sign
ring logoBothIndoor and outdoor camerasWith Alexa-enabled devices
xfinity logoWirelessIndoor and outdoor camerasNot specifiedVia touch-screen control panel

Smart-home features

ring logoxfinity logo
Smart locksCompatible with August, Kwikset and Yale
Smart lightsCompatible with GE (Jasco), Leviton, LIFX, Lutron Castéta, Phillips Hue, Sengled
Smart thermostatCompatible with Carrier Cor, ecobee, Zen
Garage door controlWorks with Chamberlain garage door openersCompatible with Chamberlain LiftMaster
Temperature sensor
Water sensor
Smoke detector
CO2 detector
ring logoWorks with Chamberlain garage door openers
xfinity logoCompatible with August, Kwikset and YaleCompatible with GE (Jasco), Leviton, LIFX, Lutron Castéta, Phillips Hue, SengledCompatible with Carrier Cor, ecobee, ZenCompatible with Chamberlain LiftMaster

Technology

ring logoxfinity logo
Mobile app
Mobile app monitoring
iOS rating4.54.4
Android rating3.74.5
Notification/alert optionsPushText, email, push and TV
Home automation capabilities
Voice integration
Amazon Alexa
Google HomeNot specified
Other integrationsNot specified
ring logo4.53.7Push
xfinity logo4.44.5Text, email, push and TVNot specifiedNot specified

Reputation on ConsumerAffairs

ring logoxfinity logo
Overall star rating4.11.61
Verified customer reviewsRing reviewsXfinity Home reviews
ring logo4.1Ring reviews
xfinity logo1.61Xfinity Home reviews

All information accurate as of publishing date.

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    Ring

    Ring offers security system packages that range in price from $199.99 to $349.99, with individual pieces of equipment starting at $60 for an indoor camera. Ring customers don’t need a contract and can cancel at any time. Installation for Ring products is completely DIY, and you can choose to monitor your Ring security system yourself or opt in to professional monitoring.

    Ring currently offers some smart-home capabilities including smart locks, smart lights and several voice integration features, and it depends on Wi-Fi to send push notifications through its app when it detects suspicious activity.  You can also use Ring’s two-way voice system to speak to someone at your door.

    Ring plans

    Ring currently offers three monitoring plans:

    • Ring Protect Free: Ring’s free plan comes with motion-activated notifications, real-time video, two-way talk and lifetime theft protection.
    • Ring Protect Basic: For $3 a month, Ring Protect Basic has all the features of Ring Protect Free and adds video saving and sharing features and coverage for one doorbell or security camera.
    • Ring Protect Plus: For $10 a month, this plan includes all the same features of Ring Protect Free and Ring Protect Basic and adds 24/7 professional monitoring. You can also record from multiple devices at one address, and the plan includes a 10% discount on select accessories and extended warranties on all devices.

    What Ring customers say

    Reviews on ConsumerAffairs reflect that Ring customers like the product’s video quality, and many people mention an easy installation process. Reviewers say they enjoy the remote access to their system via the app and the quality of the video footage. Many customers use the system and app to monitor their property to protect against porch pirates and other suspicious activity, but some customers say they experienced issues with the device going offline.

    Ring is incredibly easy to set-up and use. I can check my system at all hours of the day. I can also customize the specific hours I get alerts so that I'm not alerted every time I receive an Amazon package."

    Erin of Columbus, OH

    Xfinity

    Xfinity offers home security systems that range in price from $360 to $600. Xfinity customers do not need a contract and can pay month to month. While you can install your Xfinity security system yourself, you must have smoke detectors, motion sensors, door sensors or window sensors professionally installed.

    Despite having no voice integration features outside of the Xfinity Voice Remote, Xfinity is quite smart-home capable. You can close your garage door with compatible equipment, turn off lights and lock doors all from your mobile app. While Xfinity uses Wi-Fi to power its systems, cellular backup is available in case your Wi-Fi drops out.

    Xfinity plans

    Xfinity currently offers three monthly monitoring plans:

    • Self-Protection Plan: For $10 a month, this DIY plan allows you to watch your home with the Xfinity app or on your television using your voice remote. You will receive a notification when the cameras detect any motion.
    • Home Security Plan: For $30 a month, this plan provides 24/7 professional monitoring by trained agents who notify authorities if a security alarm goes off or smoke is detected.
    • Home Security Plus Plan: Along with the same features of the Self-Protection and Home Security Plan, the Home Security Plus plan allows up to a week of cloud storage for your videos. This plan, which costs $40 a month, lets you search footage for specific people, pets and vehicles.

    What Xfinity customers say

    Customers who enjoy Xfinity's services and equipment say they like being able to control their system through the company’s mobile app and that the products are a good price for the quality. Some reviews detail frustrations around dealing with customer service to resolve issues.

    Easy monitoring remotely from any mobile devices, such as smartphones or laptops. Never had any outages or interruptions in service since installation. Greater price than competitors and 24/7 monitoring for all services. Gives me peace of mind when I am away from home as I can see what is going on."

    Kim of York, PA

    Bottom line: Ring or Xfinity?

    With more features, lower prices and better customer reviews, Ring seems like a better choice between these two systems for most people. One exception might be if you’re a current Xfinity customer or you live in an extremely rural area — Xfinity has cellular backup to handle internet outages, but Ring does not.

    Ring is best for customers who want a security system with voice integration features at a low price.

    Xfinity home security is a good choice for customers who live in rural areas or already have their internet, TV, phone and security through Xfinity.

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    by Jessica Render ConsumerAffairs Research Team

    As a member of the ConsumerAffairs research team, Jessica Render is dedicated to providing well-researched, valuable content designed to help consumers make informed purchase decisions they can feel confident making. She holds a degree in journalism from Oral Roberts University.