Rheem Water Heaters Reviews

When I bought my new house, it was pre-installed rental Rheem-Ruud 50 gal. water heater. After realizing that renting is more expensive than owning it, I replaced it with Rheem 50-gal water heater model PVW50 (SN: 0600J01332) I bought from Home Depot. The installer wrote "date installed: 8/29/2000". After 10 years of problem free usage, the plastic drain faucet started to leak due to constant heat. Simply replacing it with a brass faucet solve the problem leak. Finally, after a total of 25 years I need to replace the tank. I am buying the same Rheem tank water heater.

I have had a Rheem gas water heater for 4 years and the control has failed twice already. I find this unacceptable. They are rated to be reliable, but I have not had that result. I would try something else next time.

I just purchased this water heater August 27, and it has been a nightmare. This water heater is leaking down in the well where the relief valve is, so I called for warranty work, because they say first year 100% they pay for inhome service, but not the case. They want to mail the parts and you have to find a plumber and pay up front. That is not what their paperwork says. What an inconvenience. So now I have to undo all the hard work we did and return it to the store, mind you if the store will take it back. Rheem you should do what your warranty claims!! I will never buy another rheems waterheater. I sure wish I had read the reviews before purchase. The last rheem tank I had had the same leak, but I didn't notice it till it was too late and it caused so much damage. For now on my tank will not be behind a wall and will check it daily. Rheem's products and services are horrible.

I purchased a 50 gallon electric hot water heater 2 years ago and now it has stopped working. After a few tests it was determined to be the upper and lower thermostat were not working. I called Rheem and they said they were shipping the part on Fri. 08/29/2025. They shipped it to the wrong address and I called again on Monday asking about the screw up. They apologized and said that they were going to expedite to me the next day. Again it went to a different address than mine. I have been informed that they are resending it and it should arrive today. After visiting the tracking number it says it is being delivered somewhere else. Over a week of dealing with them and having no hot water I was forced to buy a new hot water heater and will seek, reimbursement thru the courts as they are incompetent and unreliable.

ONE star is far too generous .. My condo was built in 2020 and in just five years I’m now on my third Rheem water heater. That level of product failure is completely unacceptable. While my current unit is under warranty until October 2026, the warranty does NOT cover critical costs like labor, trip charges, or removing defective units. I’ve already had to pay these out-of-pocket—expenses that add up quickly: 💵 $428.20 on 10/4/23, 💵 $394.27 on 4/30/25, ➡️ $822.47 total in labor costs. Both replacements were done by a licensed, local plumber.

This company will do anything they can to not have to follow through on their warranty. My old water heater was within warranty period. I got another Rheem and after two months of trying to get reimbursed for the new one I still am not reimbursed. Even after they sent me a letter telling me they would be reimbursing me. Total sham of a company and I wish I went with someone else for my new hot water heater but its already installed.

Purchased Rheem hwh and installed in December 2023. In May 2025 the circuit breaker for the hwh and thermostat had to be replaced and a plumber called to replace lower element in the rheem hwh. The cost of circuit breaker, thermostat and lower element cost over $600, more than the cost of the unit. After several attempts to resolve through rheem, I still have not even been reimbursed for parts even though unit was 16 months old. Stay away from this rheem hwh.

Will never buy another Rheem product. Own a Rheem Hybrid hot water heater in a short-term rental that we (as owners) stay in frequently. The hot water heater has a 10 yr warranty and it is only 6 yrs old. I started getting error codes (A129) via text and email from the unit saying that there was a problem with the hot water heater. Upon discussion with Rheem, they advised that control board was going out and needed to be replaced. They told me it was still under warranty and they would send me one, but after ~3 weeks it was evident that they did not understand their inventory of parts and had no clue if they had the control board. I was told - we have it, then we don't have it, then it will be here in a month, then we have part of the order, etc. While Rheem was trying to get the card sent (another ordeal), we started getting A107 (water leak) and A108 codes and my maintenance guy went to have a look.

Rheem's customer service is the worst and will never buy or recommend their products to anyone and will advise everyone to reconsider of ever using their products. But if you want to go back and have to work on their water heaters. And it's not just one or two of them, it is every one of their water heaters. And then they want people to go without hot water for up 10 days is just not a good practice for a company to have. That is just unacceptable and they can not expect people to go 10 days with no hot water. And if I could give them 0 stars I would. I have installed a lot of Rheem water heaters and I have had to go back on every one of them. And know that they have pulled what they did today crossed the line. They need to be told that they are the worst.

I installed a new yesterday (serial number 08) Performance Platinum 11 GPM High Efficiency Indoor Recirculating Natural Gas Tankless Water Heater (serial number 0821KC000707, Model ECOH200DVRHLN). The heater did not even start. I called the technical helpline. After registering the product, the lady transferred me to technical helpline. After waiting for few minutes, the call disconnected with the message to call back Monday to Sunday 7.00 AM to 7.00 PM, CST, even though it was not even 6.00 pm eastern time. I am stuck with no hot water.

Moved into my brand new, newly built manufactured home two years and two weeks ago. Rheem water heater began leaking yesterday. My plumber identified the leak as the undeniable result of a defective product. Rheem tells me there is only a one-year warranty on this water heater. How crummy are their products that they only issue a one-year warranty? I asked customer service, "Do you not stand behind your products?" No, the answer is no. They do not. Never buy a Rheem water heater.

Absolute junk water heaters. Purchased two years ago to replace a 15 year old water heater. Flushed every 6 months. Flushed it today and the pilot won't even spark all of a sudden. Can't get parts for almost 5-6 days. I don't even care to fix this garbage will be replacing with another brand tomorrow. Never will buy another Rheem product.

Bought a new unit 3 months ago and had a technician out 4 times so far. Any time it's hot or humid outside the unit will not light. We would gladly return it but Rheem does not allow that and just keeps sending out technicians who fix it for a day or two before the same problem happens again. I wish I did more research initially rather than trusting the installer.

I would like to comment on your warranty program. I purchased and installed a Rheem consumer-grade HWT less than 6 months ago. Purchased the 6-year parts and labor warranty. Poor financial move. The HWT was manufactured on 11/15/2024. The tank was leaking from the bottom. I contacted Rheem warranty support. Initially was impressed with the support. Within 2 days of my contact, a plumbing company contacted me to schedule the replacement of the failed tank. The plumber, per manufacturer instructions, took the DEFECTIVE HWT to Home Depot for exchange. Home Depot explained that Rheem requires the tank will be depreciated and I must pay about 40% of the cost of a new HWT to obtain a replacement. THIS WAS FOR A DEFECTIVE UNIT.

Let me preface this by saying I try to only leave positive reviews, but Rheem isn't even listed on Google reviews so here we are on Consumer Affairs. Bought a Rheem Gas Water Heater last March, it's now 15 months later and the Pilot Light went out. I relit it, and then got an error status message that the "Temperature Sensor" was defective.

If you have any other option, please do not choose to purchase a Rheem water heater — you will absolutely regret it. I purchased a brand-new gas model (6G40-36F3) from Home Depot less than two years ago, and it’s already leaking. This unit was bought with a warranty, yet when I contacted Rheem, I was given two disappointing options: return the defective heater to Home Depot and pay the price difference for a replacement — which would restart the warranty — or be reimbursed the difference and continue under the original warranty timeline. This is unacceptable.

We had our Rheem 60 gallon hot water tank for the last 6-years and 1 month. We purchased it through Reliance about a year into the lease and not long after the warranty expired - Reliance failed to register the heater upon installation - the tank started leaking. We contacted Rheem and they indicated that based on where the water was leaking from there was no remedy and the tank would need to be replaced. Despite having the tank for just over 6 years, Rheem indicated that since the tank was not registered, they went by the manufactured date which was 5 months before it was installed. In talking with numerous departments for over an hour, a replacement/compensation wouldn't be granted. Not necessarily surprised by their decision but just disappointed and would not recommend their product to friends or family nor buy a product produced by the company.

Purchased a Rheem Hot Water Heater from Home Depot on 11/2023. The tank has a mechanical malfunction that started today and not producing hot water according to Total Climate Control who installed the product. I am eligible for a free tank due to the warranty but have to pay for installation again due to the labor warranty being over a year, costing $2200. Tanks are supposed to last a decade if well maintained not one and half years. This was a product error and the manufacturer should cover the cost of the installation. Rheem should stand by their products just like car dealerships do when there is a recall. They do not make people pay for those repairs that are factory error.

I had an installed a Rheem ProE50 water heater and it stopped working one year before the warranty was over. When they installed the replacement there was only one year left on the warranty. That $1,000 plus water heater lasted 3 years and is leaking. I called my plumber and Rheem and basically you're just out of luck and have to buy a new $1,000 water heater. It's a terrible product and the customer service representative was rude and unfriendly and unhelpful. I will never buy one of their products again. BTW, my water heaters before this had lasted 12 to 15 years.

Rheem water heater installed by Lgi. 5 yrs I experienced an issue where the water heater leaked from above and the heater caught fire. It’s plugged in to an outlet with suitable disconnect based on 2017 guidelines not covered under warranty because rheem says it’s not installed properly.

Horrible experience, I purchased a Rheem performance plus tankless gas water heater and have been unable to complete the installation because the proper venting (Category III concentric 3"x5" stainless steel straight pipe) required for it, is not available. Installer placed an order for the venting but could not get a delivery date. How can Rheem sell a product that requires special venting that is not available?

Purchased a Rheem Gas Water Heater on 04/10/2025. First issue occurred 3 days after purchase and was pleased with the quick response in replacing a temperature & pressure relief valve. Today...May 13, 2025 I have been on the phone with Rheem trying to reach a human for a total of 76 Minutes & 25 Seconds. After reaching a "support tech" who didn't troubleshoot our particular heater she transferred me to another department who had me on hold 48 minutes 50 seconds when Rheem hung up on me. Still needing an exhaust fan and no one will talk to me. Decided I will NEVER buy another Rheem simply because of the Customer Service they do not provide.

We purchased a new home in 2022. It had a Rheem gas water heater installed by the builder. In May of 2025 we came home from a vacation to no hot water. I called our plumber who came out and determined that the control module was defective. Since it was still under warranty, I called Rheem and explained the problem and asked for a replacement. Their response was that we needed to run further diagnostics to determine if it was in fact the problem, basically implying that the plumber wasn't competent to evaluate the problem. We decided to just go ahead and buy the part from Rheem ourselves and they blocked the order (made by our plumber), insisting that we run the diagnostics. Meanwhile, we were without hot water for 4 days. We decided to buy a new heater (not a Rheem)! At least this one will have a full parts and labor warranty from the plumber.

Our experience with Rheem tankless has been nothing short of frustrating and unprofessional. Despite owning a property with a Rheem water heater that is only one year old, we encountered multiple issues beginning about 7 weeks ago. Rheem's initial response was to send us a 45-page troubleshooting document to handle it ourselves. When our attempts failed, they referred us to a plumbing company directory on their website.

3 y/o electric hot water heater. Checked because stopped heating water. Found leaking, opened thermostat panel, water poured out. Foam melted to plastic terminal cover. Plastic terminal cover melted, scorched. White coated wire burned. Called Cust serv >45 min wait. Told to email photos and call back in 15 minutes. Currently still waiting on hold at 1 hr 20 minutes into callback. Loud music playing. Recording has been saying I'm the next person in cue for the entirety of the call.

Do not buy a Rheem product, the water heaters don't last for more than 2 years and if you buy from the big box stores you will have to return it to the big box store you bought it from, that means draining and uninstalling it then returning it, Rheem products are junk. Do not buy, hopefully I saving you from the terrible experience that I had to endure.

If you're in the market for a water tank and love having it break down and not being able to get parts for upwards of 2 weeks because anyone in the company that tries to help is completely incompetent Rheem is the tank for you! Never in my life have I had the troubles that they put me through trying to get a part for their garbage. Trust me on this. Literally any other brand is better than rheem. They have nothing but garbage products and are very very hard to deal with.

I purchased a Rheem tank type water heater from the HVAC and plumbing contractors I have used for 41 years. I was told professional suppliers provided top quality Rheem water heaters, unlike the lower grade typically sold at Home Depot and other similar stores. Those stores use cheaper products with the same name and model numbers but without the quality and testing of those sold through professional suppliers. This made sense to me since I know from experience the crummy Rheem water heaters sold by Home Depot and Home Depot's dreadful service. So the "high quality" Rheem was installed for about $2,500 three years ago.

Water Heater less than 2 Years old. Controller failed and fitted connections that were part of the tank's body compromised. This was both a safety issue and a warranty issue. No response from Rheem even to a certified letter. I do not recommend Rheem Water Heaters.

Bought my 50 gallon with 9-year warranty water heater April 10, 2016. It operated flawlessly until March 25, 2025, when the tank suddenly catastrophically failed and profusely started leaking and would not hold any water. Water in tank began escaping via down the drain pan overflow as quickly as it was filling! At the that time, 8yrs & 11mth into 9yr warranty, I discovered I had never registered it so, did so online. Called their service department the next morning answered general questions, and they agreed to give me a new heater with new warranty, with or without purchase receipt. Like most heaters, I would have expected it to outlast warranty, but it didn't so, I'm now getting a new heater with new warranty for cost of install only so I guess you could say I'm very pleased with warranty service but still question the quality.

I've had a water heater for barely a year and I already have to replace parts on it. Home Depot should be embarrassed to sell garbage like this, Rheem should pull them all off the shelves. A plumbing supplier will have a way better heater. Don't waste your time with one of these.

I purchased a Rheem water heater and installed it about 4+ years ago, It's already leaking around the bottom seam. Rheem said it was under warranty, but they would not honor the warranty because I choose to replace it with another brand. The reason I bought another brand is because of all the problems I've had with Rheem quality. I can understand rheem not wanting to give me a full cash refund. I would have been happy with a prorated refund, but it's just not worth it to replace with a Rheem. Labor cost about as much as the unit and chances are the next Rheem would only last 3-5 years. I think the problem is Rheem manufactures their performance line for Home Depot and their professional line for plumbing supply companies. So if you chooser to buy one don't buy the performance line from Home Depot!

Build a better product! I moved into a house in July 2022 with a new hot water heater. Sticker said manufactured March 2022 and 6 year warranty. When it died this past Sunday, March 16, 2025 - only 3 years into the warranty, I was told the warranty had been terminated! I was told the unit was a warranty replacement unit on a prior warrantied unit and no longer covered. What a joke! Obviously neither unit lasted through the warranty period, telling me you build a very subpar product. And I know for a fact, that whatever original unit that was warrantied did not come from this house because it had hot water on demand. So I was forced to buy a new unit and made sure it was not Rheem or any of your affiliated companies and will counsel people to stay away from your products at all costs. All my friends already know how I've been treated by you.

Horrible experience!! My contractor bought a RHEEM water heater from this store with full warranty in 2022.. it was installed in my residence and worked for a year, and then it started failing every 6 months requiring me to spend money to fix it every time. Contacted Rheem and they send me a replacement request mail but GPS won't give me any credit for the faulty equipment. GPS says they need a letter from RHEEM and RHEEM says GPS should provide a replacement credit without any letter to get a replacement credit. I bought a new RHEEM tankless heater (otherwise I would have gone for a different brand).. but all my money on the previous water heater is lost along with expenses. My contractor and I are stuck between RHEEM and GPS. Initial equipment costed me 2200 USD.. it is fair that I get my money back after all the hassle and contractor cost that I have gone thru.. RHEEM Is horrible when it comes to taking care of customer.

Worst hot water heater we have ever had. "Hot" water does not last very long! Tried getting in touch with the company - no number available to speak with anyone. I feel like we have been had with this awful appliance!

Bought 2 to install in my home. One started leaking right away. Found the heating element leaking on the bottom one in a 50 gallon tank. Contacted them said they would send a general contractor to fix. 2 days later I'm told via email they didn't have one in my area. I could do it myself or find one that would do it for $175 their contractual price. Yea both of the heaters are going back let them absorb that cost and see if they want to continue poor service for their faulty product.

Rheem products and warranty are horrible. I paid $2695 to have my Rheem water heater professionally installed by Home Depot contractor. I had a catastrophic failure of my 50 gal water heater with a 9-year warranty of both the control unit and leaking tank after 5 years of service. I was forced to pay for a new unit with only partial credit from my 9-year warranty, not to mention I had to pay $1295 in labor to replace the unit. This is not acceptable and I would not recommend your products to anyone.

My water heater stopped heating the water and was discovered to have a leak. I was told by the plumbers who my home warranty company sent out that the water heater was still under warranty since it is less than 5 years old. When I contacted the warranty company, I was told that I had to disconnect the heater, return it to the store and take the receipt. I informed them that I have no idea where the water heater was purchased as it was installed less than a year before I moved into my house. I was informed by the customer service representative that the warranty does not carry over to the new homeowner. That is so ridiculously dumb! It literally comes with the house. This is an insane policy! I see why they have an overall 1-star rating.

We have purchase 3 originally in 2020, 3 in 2021 and 1 in 2024 and had to replace 5. All of the stainless component inside. They either got a small hole in them or just started leaking and damaged sheetrock. This is very poor craftsmanship and a waste of a lot of money.

Do not buy this product. I replaced a conventional water heater with this tankless unit about 2.5 years ago. After a power outage, it failed to operate. Everyone we leave town and return, it is broke again. 3 visits and 4 parts replaced. Absolute trash!

I woke up this morning to a Rheem water heater that is 3 years old and leaking. I contacted the warranty, and they said that the procedure was to mail the replacement part in which will take 2-3 days and that I had no labor warranty remaining as they only cover labor up to 1 year. I will never purchase one of their water heaters or any other product that they sell. They are not concerned about the welfare of their end users / customers. They are only about their money. I'm a contractor and will never sell or purchase a Rheem product for any of my customers again.

Do not recommend! No hot water for a week. I ordered my part on Sunday, said it would ship on Monday, today is now Thursday and I still have no part. I even paid for priority shipping. I have a tankless water heater. My igniter coil line went out. I’ve called every day and they said it would ship that day and it never got shipped. Their parts department really is messed up. It's Horrible. I do not recommend buying a Rheem tankless water heater ever!

Do not buy a Rheem water heater. The company does not let any plumbers purchase the parts until there is a problem. Most plumbers won't service it so it is difficult to find support. I called Rheem directly when I had no hot water, they misdiagnosed the problem and sent the wrong part (and I paid $30 to expedite shipment) and then wouldn't refund the $30 even though it was their error. I was ten days without hot water waiting for the correct part.

I am an 80 year old widow, who has been taken advantage of by this company. I have contacted not only customer service but also the CEO, no response. I bought a water heater 9 months ago and have twice had to replace the heater, causing so much financial stress, quadruple electric bills and no hot water for weeks on end... I have been on the phone for days... No help, no response, no fixing, no replacement... And thank God I had a good breaker box because it could have burnt my house down...

Wish we would have read reviews before buying Rheem Tankless Hot Water System. Wow all 1 star reviews and they still do nothing to help and will not honor their warranty! They tell you to send pictures so they can try to make an excuse and not cover parts. We will never purchase from Rheem again and hope people look at their Reviews and purchase from another company!

Purchased a hot water tank in fall 2017. Today it started to leak underneath, this company will not honour to replace their product and I feel very shafted and used by this company. They said it can’t be fixed. Need to buy a new one! It seems they sell faulty merchandise and use a customer.

On January 29, 2025 I bought a Rheem 50 gal gas water heater from the Home Depot store, West Hartford, CT that was delivered to my home by two pro plumbers. Upon removal of the heater out of the box I noticed several dents on the heater's upper area and aside, also a few deep depressions on one side at the bottom of the unit. After all necessary connections with the water supply pipes the heater wouldn't start.

Horrible customer service with misinformation and ridiculous requirements for warranty claim - will never purchase again. Heater broke 3x in 2 years and the hoops required to repair and replace make the warranty worthless - I used to think Rheem was a good brand - Not anymore. Phone system broken and I was required to make 6+ calls to get to a human that knew something. Prompts are ineffective and even the humans gave bad information to the customer. HORRIBLE experience. Never again.

I wish I had read the reviews before buying the Rheem 80 Gallon Platinum Hybrid water heater. The service is terrible. Nine days after installing the alarm goes off because some wires burned down. I called the support number for Rheem, which they open only at 8 am CST. I explained the problem and they asked me to do several things until finally they asked me to open a plate where I found burned cotton covering the wires which were burned too. I sent them pictures which showed very clearly the damage.

Last Friday at 2:45 pm PST I contacted Rheem tech support to order a replacement part for our water heater's control valve (combination Gas Control Replacement Kit (NG)), part number SP 20867D (Rheem) or WV8860C1015 (Honeywell). Our water heater had been installed on December 19, 2022. The part was covered under warranty, but not for service (2 year warranty). I was instructed to order this part by our gas company SDG&E as they detected a leak in the controller. I was told by tech support and their shipping department that it would not ship until Monday. It would ship standard (2 to 4 days), but I could pay to expedite.

This is a horrible product. My water heater is 5 years old, under warranty, and leaking gas from the thermostat. Oh Rheem will send the part, you just don't know when. Rheem is all about money. You can't buy replacement parts locally. They have to be purchased from the manufacturer. I was told for $30 I could have it expedited, but they can't guarantee when you will get it. I chose not to because I had already spent money to have a service man come out. I will still have to pay to have it installed when it finally comes.

Our gas water heater has stopped working 8 times in 6 months. I have called a couple of times to get assistance. The first lady Megan was polite, our call got disconnected. I called right back. The next lady was rude, aggressive, lacked customer service skills. I was transferred to Chris. He said they would send out a pilot assembly via FedEx 4-6 days, 3 weeks later still have not received the parts. I'm currently talking/on hold with (started with Courtney) Ben for 1hr15min and now being told the part is out of stock. Told I can see if I can buy the part locally. Rheem does not have a good product. Again, our gas water heater has stopped working 8 times in 6 months. Rheem is not offering any help with their product. The unit was installed in a modular homes we purchased new.

Zero Stars if you had it. I will NEVER purchase another Rheem product again. I've now replaced two of their water heater first one after 5 years and now the replacement at 3 years. Leaks in both cases. Really pretty ridiculous. I have soft water and do the monthly draining maintenance on the tank. These were not purchased from a box store. They were both installed and purchased from my Plumber who has a very good history with me. He told me they stopped installing Rheem water heaters and are now back to Bradford White due to the consistently problematic issues with Rheem. Don't walk away, RUN. and their warranty just got worse as they now prorate even if it's early in the warranty period.

Ridiculous experience just trying to register the product. I went to the online registration site to register the unit I installed and upon input of model# and Serial #, the sight did not recognize the #. Bad start. Gets worse. The pop-up window shows the number to complete the registration. I called the number, can barely hear the rep who responded and the lady was extremely rude. I had to yell at her as she kept talking over me. She informs me that Rheem doesn't recognize the serial # and gives me another number to call. I once again had to yell at her to get her to stop talking while I read back the number to her to ensure I didn't have to go through this insane process again.

This morning, I experienced what it seems like is a vanishing commodity, tremendous customer service! My 12-year-old Rheem tankless water heater had stopped putting out hot water the night before, so I called into the help desk ON A SATURDAY. My call was immediately picked up by a man (I believe his name was Monte). He politely asked for the serial number and model number of the unit and got my customer information. He had written everything down in case it needed to be referenced later. I explained my issue and he listened interestedly. Upon understanding what I had done to isolate the problem, he asked me to take certain actions, explaining why I was taking them.

I have an AHS home warranty and they supplied a Rheem gas hot water heater to replace my Bradford white that lasted 21 years. It did work when they installers tried to start it giving an electronics error code. They will not replace it and even though I put an order in for the replacement parts on Saturday morning 12/21 and requested expedited service it is Tuesday 12/24 and I still don't have a shipping notice and the response of customer service was, "We are busy and there is no way to check your status." I see when I went online that this seems to be not unusual for them to have this problem.

Buy something better I expect my water heaters to last more than five years. This one sucks. I purchased it in 2019 and it’s leaking now Christmas 2024. We have a reverse osmosis softened water going through our house so this is unacceptable.

After I purchased a brand new water heater at Home Depot from this company that failed miserably only after a short time, I called “Rheem” water heaters In the middle of winter and after an hour patiently on hold, I explained to them that my new water heater was not operating properly and I had an experienced tech come out and inspect the unit and informed me that both the thermostat and igniter were not working and on top of that, my house and family were without hot water for 3 days in the middle of winter and instead of assisting me the customer service rep rudely told me she would not help me unless I was in front of the unit to troubleshoot it all over again. And I would have to call back and wait all over again for more than an hour on hold to get assistance!!!

In 2020 I had my old water heater replaced with a Rheem "Smart" water heater, electrical 50 gallons. Within a few days of the new water being installed it started leaking and the Rheem Smart water heater has an auto turnoff if a leak is detected. After several calls to Rheem support, and their mailing me parts that they walked me through replacing (which they required) they finally "authorized" a replacement. This required Rheem scheduling plumbers to do the work and my having to accompany the plumbers to Home Depot to turn in the old water heater and get the replacement. First time fully covered by the Home Depot water heater warranty as it was less than a month. It was a two-week process working with Rheem and Home Depot to get the replacement water heater in place.

This hot water tank has been a nightmare. First I'm hearing alarm going off. Thank God I got a good tech that takes my calls day or night. That led me to shut that annoying alarm off. He came right over in am. My tank less than yr old. Burnt an element. My tech replaced. 2 months later alarm again. The fan burnt out. My tech replaced and revented. Now again I'm dealing with alarm. My tech coming in am. To anybody looking for upgrade do not buy this product.

I have had the water heater for less than a month, my 19 year old heater that I just replaced worked better than the Rheem. I get 4 MINUTES of HOT WATER PER SHOWER, then it goes to COLD. They do not know why but I was told to reduce the amount of water coming out of the faucet to make the hot water last longer. I called Rheem, was registered and was on hold for 19.50 minutes. I called back and was again told they would get me someone to help since it is still under warranty, and so far the only message I hear is that my wait time is less than 20 minutes. I have been on hold so far for 17. DO NOT BUY A RHEEM WATER HEATER, EVEN IF IT WORKS, IF YOU EVER NEED SERVICE YOU WILL PROBABLY BE ON HOLD MOST OF THE DAY. I am very disappointed in this product, I am a senior citizen and taking cold showers is not a good way to start off my day, especially since I just spent $1200 for the heater and installation.

First platinum series started leaking first year, they warrantied it but I had to replace it myself. Second one quit working in 6 mos. Had to replace a vapor sensor which I had to wait for shipping- no hot water!!. Worked for 2 years, turned off water heater to replace a line. Will not work again. I have tried to reset but doesn't work. Of course tech line is closed. I will never buy another Rheem again, I am going to bite the bullet tomorrow and just junk it. THESE ARE CRAP!!!

Terrible warranty. Elderly on a fixed income. Rheem suggested a new pressure valve (rec'd and installed). Failed to stop the leak. Rheem suggested new pressure reducing valve (very expensive, purchased and installed). Failed to work. Rheem suggested the second pressure valve (rec'd and installed) failed to work. Rheem suggested check and reduced water pressure leading into the house (checked reduced) failed to work. Checked with local distributor who stated several problems with Rheem residential water heaters leaking. As stated above on a fixed budget and spent several hundred dollars and plumbers and my problem has not been resolved.

My new water heater had a "known issue" with the pilot light and it took 2 replacement parts to fix it 10 days later. Now 3 years later the same part has failed and we are once again without hot water - going on the 4th day. Rheem is not responding to my plumber's attempts to get info. I'll never let anybody install a Rheem again!!

My water heater start leaking just before of expiration of warranty/6 years warranty/. I had to pay labor but they gave me a new water heater. In less than 2 years this one died too. Now, I was told this is not under warranty because is replacement and carries warranty from the old one. That is ridiculous. In fact the new unit was under warranty only 3 months. Just to mention, I waited for about 2 hours on the phone to talk with someone. I think, this is going to be last item to purchase from Rheem.

Rheem is the ABSOLUTE WORST water heater I’ve ever owned! We have bought 2 gas water heaters and the first lasted about 2 years and the second lasted Less than 90 days before needing to be replaced AGAIN! I hate Rheem. I will never buy from them again. They want to ship us parts and we have to pay to have everything installed and if we return it we have to pay to have it uninstalled. DO NOT BUY FROM RHEEM! Rheem doesn’t even deserve 1 star in my opinion.

Do not buy a Rheem water heater. I drained my 2 year old Rheem classic gas water heater as recommended and it would not restart. In troubleshooting I discovered a known issue with the gas control valves. I contacted Rheem as it was still under warranty and spent almost 4 hours on the phone going through their troubleshooting and warranty process. They finally admitted the known problem was due to a faulty Italian part (GCU) they used when they ran into supply chain problems during the pandemic. I scheduled an appointment with one of their certified/recommended partners and got an estimate on $800 in labor. I received the part from Rheem and installed it myself in an hour. They do not stand behind their products but did give me free shipping as a "courtesy."

Our hot water heater exploded after two years, endangering my family. I am pursuing legal counsel and advising everyone I know to NEVER purchase one of these dangerous products. Although our unit was still under warranty, we were only given a $450 exchange though we spent far more on the unit that exploded. I waited on the phone for 45 minutes to get anyone to speak to me. Spreading the word to everyone that Rheem products are dangerous.

I bought a Rheem water heater 7 years ago. Today it started leaking. I called them because I thought it was guaranteed for 10 years. That is not true. The warranty is only 6 years. I will now have to replace with a new water heater. I’m so angry. This is a piece of junk that lasted 1 year longer the crap warranty. For the amount of money spent for the water heater and installation I should get more than 7 years.

Don't do it, move on... We spent $3800 about 6 months ago on a water heater, we have techs out here at least 10 times and once from a different company, they have thrown a handful of parts at it and yet another weekend without hot water.

My 90 year old parents had a new Rheem tank bought/installed in Mar 2021 = 3 1/2 years young! It started to leak from inside the metal housing - not from any connections or overflow. Mom slipped by the washer because of the leak. We returned it per instructions from Rheem to Home Depot and they gave us an exact replacement and it is installed. The overflow brass connection is at an angle - we decided NOT to try to turn it perfectly vertical. The overflow tube now is at an angle - luckily towards the back wall.

Rheem is a quality product built in the U.S. however it has been only 2 years and our ignition coil failed. We purchased our Prestige Professional tankless heater Dec. 2022. Rheem warranties the parts until 2025. Diagnosing the "code 11" problem on the phone was easy, I watched a video on YouTube before calling so I knew what to expect. I paid extra for the expedited shipping on Wednesday but after two days it still had not left the warehouse. We live in Hawaii so it takes longer for parts to reach us, we will be without hot water for at least a week now. If you live in the continental U.S. and are tech savvy and mechanically inclined, this is a good unit. Otherwise be warned that parts may fail within a few years and diagnosing the problem may require a plumber if you don't have skills. My old Roper water heater lasted 15 years, the only inconvenience was having to relight the pilot light now and then.

I bought A Rheem Water heater. Roughly 2 years ago or less and the gas control valves gone out in it. 1 year warranty, even if you buy extra warranty. Refuse to cover the cost of my fuel regulator valve on it. This is over $200 after 2 years. Highly advised. Do not buy this product or any products from them. Yet they're knowingly unwillingly sailing stuff that have faulty part shimmer. And when I looked up the reviews and check on replacing this valve, there was a lot of people with the same complaint 2 years and I have to pay another $200 ridiculous. And that is on a water heater that costs me around $2000. In 10 Years which this heater should be able to last? You could pay out another $2000 for a new water heater which is ridiculous. 2000 for 2 years worth of service.

Bought a house, 3 months after moving in, had to force the sellers to install a new water heater at no charge to me, so I didn't have a receipt. 3 years later water heater problems, hired a plumber, told me it was leaking and needs to be replaced. Called Home Depot, got transferred to Rheem. First lady I talked to lied to me on the phone and said I needed to hang up and call back after emailing photos which can be done in 2 seconds while still on the phone. 2nd lady I talked to lied to me, told me that my warranty exchange was approved and that I should bring my old water heater to Home Depot and that they would call Rheem to verify the exchange, she even sent me an email. Good thing I checked before doing it. Called Home Depot, they said it requires a confirmation number. So I called Rheem again.

Having problems with our new Rheem Hybrid Water Heater in that energy savings mode (ESM) is not working properly. Temperature is set at 120 degrees and in ESM mode only (other settings are fine) the faucet temperature is around 113 degrees. We had it checked by a technician and there were no error codes and was told by Rheem that because there are no error codes it is working fine. Right! They also told me to raise the temperature setting which is band aid approach. To compound the issue I have a recirculating pump and was told by Rheem that these Hybrid units are not compatible and you need to run in high energy mode which is more costly. The pump causes the water heater to run more often and will shorten the life of the water heater. Something the company that sold it to me was not aware of. Still trying to contest it but Rheem is dragging its feet.

Bought a Rheem water heater a few years ago and the pilot died. They were unable to send out someone to fix it. Only sent the parts. Stand behind your product. Shouldn’t be hard to have decent customer service.

I am absolutely angry at Rheem and how they have handled my 12 year parts and labor warranty. 30 days, yes, 30 days after installing an expensive water tank with the eco safety water sensors, this tank started leaking out from around the pressure relief valve. I contacted them, they couldn’t find a repairman and told me this after 5pm. So I had a water tank pouring water and no way to shower two kids and a disabled wife. I spent $430 for an after hours repairman to come to my house and replace a $48 part. Rheem has refused to pay more than $250 reimbursement but now are replacing my tank because it again has started leaking from the same location! This company is terrible with customer service! Do not recommend!

Our Rheem commercial grade gas hot water heater has a pilot light that won’t stay lighted. Lots of internet complaints about this faulty sensor/therm coupling. Disappointing. I thought Rheem was better than this.

We had a Rheem hot water heater installed on 01/03/2020. On 6/10/2024 the bottom of the heater rotted out and flooded our basement. We had to replace the wooden floor and paneling, molding and cedar closet. We did not have a basement for over four months. The cost was over 30K. This has caused my wife and I a lot of stress. I contacted Rheem twice with no response. This is what can happen when you buy a Rheem water heater. I cannot recommend it to anyone,.

I had a Rheem for 17 years with no issues. I replaced it with a new Marathon model. After 2 months I had tepid water on full hot. When the heater elements were checked (see picture) the lower heating element had drawn so much amperage that it melted the insulation. Rheem customer service authorized a return. It gets worse. I picked up a new one, installed it and it leaked from the factory installed hot water outlet. My water pressure is only 45psi. Rheem offered parts within 4-5 days or another return. I live 20 miles from the retailer and its in the basement. The Rheem customer service passed me on to 3 different reps. The final one authorized a return and , upon questioning, advised that parts are made in USA and assembled in Mexico.

The water heaters are fine. It's the parts that's the issue. First you order part(s) then your bank is charged, then your part is never shipped, they saying it is not in stock. Then when you complain the parts ships all of a sudden then you're charged again by their warehouse. I paid a total of 67 dollars, 17 of that was for overnight express. They refuse to pay back the 17 dollars extra I paid for overnight, now we were charged twice for the one part that all of a sudden shipped. That's 67 plus another 30 for the one part already paid. This place a joke and scam people out of money.

I purchased a new home. My tankless water heater is not producing hot water. My home is 3 years old. I called customer service 3 time and the same rep (Anna) said her system was glitching and kept hanging up on me. She stated she could not call me back. I guess I will try on tomorrow and get a different rep since she was the same rep that kept answering the phone. I am not a happy customer. We replaced the igniter coil but that didn’t work. :(

I have bought my heater 40 gallon electric hot water tank today and it would not get hot. I called the customer service number. What a waste of time. I was on waiting for an hour. I hung up and then I called back and waited another hour. It kept saying 20 minutes, 4 minutes back to 20 minutes. Nobody ever picked up so I called Home Depot and they took it back even though it said do not take it back.

We just purchased a home in May. The Richmond Water Heater just went out. The plumber said it is way under the warranty. We called Menards with model number etc and they said it was under warranty/My husband met the plumbers there today to pick it up after showering for two days in freezing water. They claim because we are not the original purchasers they do not back the warranty! We bought the house and it was inspected so how do they not back it if we own it now.

Gas valve had to be replaced after 2 years and 3 months in service. While the part cost to replace was covered, I had to pay an additional $200 in labor that they would not reimburse me for. I would not expect a quality unit to have this problem in just over 2 years of service.

A Rheem hot water was installed in my home on 8/28/23. On 8/21/24 I had no hot water. I called my plumber and when he arrived, he said he could smell gas and said I should call my gas company. When they arrived, they could also smell gas, tested, found a leaky valve on the heater, and turned the gas off. When I called Rheem they said they would send a new part--it's still covered on the six year warranty on parts. When the part arrived I had my licensed plumber install the valve (at a cost of $500 to me) on 8/16/24. He immediately said the part did not look like a new part, he could still smell gas after installation and again suggested I call the gas company.

I called Rheem about my leaking water heater that is four years old and it has a six-year warranty. They told me to call a Licensed plumber and have him verify where the leak is coming from and if it can be repaired or not, before they can approve a replacement or repair at my cost! This is very poor customer service and I will not recommend Rheem!

Rheem water heater purchased September 2022. Our water started leaking from the bottom. We're told it's defective. Rheem customer service was terrible. They said it's not their fault and referred us to Home Depot who only installed it. Rheem warranty is a joke. They will not help in any way and we are now out the amount for a new one. We attempted several times to resolve this. We're put on hold for 20 minutes at a time and were told nothing they can do.

Complete trash company with complete trash products. Rheem is hollow shell of its former self, now peddling garbage to the public. Their products are cheap scams that fall apart quickly. Bought a house with a less than 3-year old water heater which is already started leaking. Figure it'll be no problem since the warranty on the product is 7 years, but turns out, it's non transferable. A non-transferable warranty on a water heater when a home is sold is just absolute nonsense and way for this dumpster fire of a company to not be forced to stand by their worthless products. Do yourself a favor and stay FAR AWAY from Rheem. Horrible company, horrible products, horrible practices. Absolutely useless from the top of the company to products they squeeze out their back end.

I received replacement parts from Rheem and installed them within the water heater, the water heater's functionality has been restored.

Horrible experience with this company! Hot water tank is only 4 years old and only used in the summer months. Had a service tech out to repair it 3 times and nothing is working! Finally had to relent to replacing entire unit as we have been without hot water for months. They don’t care about customers! Wanted to replace with the same junk, no I don’t think so! Get American Standard. Way better product.

DO NOT BUY FROM ANYTHING FROM RHEEM … My water heater burn out after 3 months, their customer services is terrible. Let me wait for hours and then send out wrong parts … Their PRO FINDER are suck. They charge me $88 for just come to see problem and the $100 hourly charge if they take part out to see what wrong and then nothing fix, I called another Pro Mechanical out and pay $85 just to come out take a look but he found another problem which not relate to the first pro, the water burner is burned completely, he can not fix them … I contact Rheem and wait hours and hours to get to them but I’m still waiting for them to send me an email so I can send them picture of the burn parts for them to replace another one. They are not standby for their products, they are SCAM.

There should be a zero. Purchased a Performance Platinum unit 14 months ago and we are on our third warranty issue. Replacement control board was ordered 5 days ago and for some reason it still hasn’t shipped. SAVE YOURSELF AND BUY ANY OTHER BRAND THAN A RHEEM.

Bought new Rheem water heater. After installing, it wouldn’t light “gas”. Rheem sends me a new control unit. Had to get a licensed plumber to install. Got the approval from Rheem, for them pay for installation. Have sent in my copy of receipt from the plumber, twice!! Been OVER 6 weeks, still no money back, and the status hasn’t changed. Never a Rheem again!!

Purchased a Rheem high efficiency with blower heater in 2017 for $1,000 and installed it. 6 year warranty and it failed at 6 years and 10 months. Very unhappy with this as our last heater lasted 15 years. A replacement (same model) is now $1,300.00. Not doing that after such poor life. Installed an A O Smith electric for $500 instead. Will see how this electric holds up with less moving parts. I will never buy another Rheem anything again.

I only put a 1 star because it was required. Otherwise this company would receive 0 stars. The water heater went out after four years. It is still under warranty so Rheem sent a replacement part to fix what they diagnosed as the problem. We had to pay $300 for labor and it ended up not being the actual problem. Now they want to send us another replacement part. Might as well purchase a brand new water heater by the time they get done replacing all the parts of this terrible product. I highly recommend you do not purchase a product from this company.

Customer service was VERY rude, called on Thursday and said they would put it through the workshop and they will ship it to me within 2-4 days, got NOTHING for an entire week, emailed them back and called, customer service person was rude again, said it was on its way and they put it through, within 2 hrs I had a new email with a FedEx tracking number, they just pulled it from warehouse and got it shipped a week later?? Horrible customer service and water heaters. Will not be getting another Rheem appliance.

2021 Model #XE50m06ST45u1 Rheem water heater installed. Paid over $1600 for product & install. It lasted 3.5 yrs. The water heater was under a limited warranty & we were still charged $137 for a replacement + labor & parts. Total invoice $1207.14. A product should not go bad this quickly. Inside of 4 yrs we have had to pay over $2800 for hot a water. I'd highly recommend not buying a product from this company. I know I will tell as many people as possible of my bad experience.

I purchased a Rheem water heater with a 12 year warranty. It stopped working after 3 months. I haven't had hot water for 2 weeks while I wait for the warranty department to locate and ship out the parts needed for repair. This was a lemon and should be replaced by Rheem. Rheem refuses to do that unless I pay the labor to remove the defective unit. I already paid to have in installed! Why should I pay for the defective unit to be removed? Lousy service, lousy product. I will never buy another Rheem product again.

My 50 gallon Rheem water heater started leaking right at the end of the warranty. After multiple calls back and forth to Rheem and Home Depot I was given a case number so I could exchange my water heater. Although it was right at the end but less than 50 days past the six year warranty I had the receipt and they told me they had a 90-day grace period. Rheem issued me the case number so that I could exchange it. After spending an hour at Home Depot trying to figure out what's up they call Rheem and Rheem tells them "nope too bad we're not giving him the 90 day grace period on the warranty. It's 90 days from the manufacturing date." Even though the person on the phone told me it was 90 days from the purchase date. I cannot believe I went through all this garbage. I have a tenant who's been without hot water for 5 days now and I still don't have a water heater and Rheem just ripped me off about 550 bucks.

I purchased and installed a 50 gal Rheem water heaters about 3 months ago and up until 2 weeks ago I was satisfied. The pilot light continues to go out and have to relight it weekly, now daily and now it will not light at all. I called the customer service line and gave them all my info just to sit on hold for over an hour and I finally hung up.

I bought a Rheem 30 gallon electric hot water heater from Home Depot. It started leaking around Both the upper and lower elements within three weeks. These elements are factory installed so this was not a plumber issue.

I have purchased 5 Rheem water heaters in the last 7 years for the same house. Everytime the pilot light goes out and won't come back on. I purchased the warranty from Home Depot but that didn't help I have to wait for a technician to come out to tell me it can't be repaired. Then I buy a new one because Rheem won't do anything about it. I just installed the most recent unit in May 2023 and it blew out the pipes in my wall. This morning at 2:30 the tank was blowing off steam and making extremely loud noises. These water heaters are dangerous. Don't buy. If I could add a video and photos I would.

We purchased a Rheem Professional hot water heater in 2018 which included a 10-year warranty as noted on the Invoice from plumbing company. It has been only 6 years when it failed and I contacted Rheem to honor the warranty. They supplied a new unit but we had to pay $700 labor for installation. I asked Rheem to honor the last 4 years on the 10-year warranty but they have refused and insists that I only have a 6-year warranty. The owner of the plumbing company that sold the unit retired and the company no longer exists. Rheem has documentation that the 6-year warranty becomes a 10-year with Protection Plus which is what was sold to us. Rheem has refused to honor the 10-year warranty with an additional 4 years.

I would highly suggest that people look for a brand other than Rheem. I can't recommend Rheem due to a leaking pressure relief valve in 2 tanks. I haven't ruled out a temperature control issue but this should not be leaking with 2 new hot water heaters when the original John Wood heater lasted over 15 years without issue. I will be replacing my Rheem with a John Wood water heater at my own expense even though I still have warranty on the Rheem.

I bought Rheem 75 gal gas water heater Dec 3 2023. After 2 month it get broke twice with big boom noise and flame is out. My contractors changed and I got a new unit March 3, 2024, and again it stop working after one month. I called Rheem with same big boom noise. My plumbers told me that it too dangerous to put it on or fix it and I need to call to Rheem and ask a new unit. I called to Rheem and representative told me that they not able to give me new unit and I need to do a video and send them. I told them it no safety cup in unit because it blow couple hours ago but representative told me that I don’t know anything about water heater and need to turn it on. I refuse to do it and ask again about new unit because my plumbers told me that it not safe to fix it. I have 2 handicapped people and small child in a house and I don’t want that 75 gal gas water heater blow. I spend $3000 for that water heater and I have issue with this every month.

We bought a Rheem water heater from Home Depot approximately 5 years ago. The unit is leaking around the base and, of course, needs to be replaced. The warranty is expired and, of course, Rheem won't do anything about it. I'll never buy another product from this company.

I bought a 50 gal electric in June 2022 and it has already rusted out. I called the customer service folks and they insisted I swap out the heating elements before they would talk about anything else. They told me it would take 4 or 5 days to ship me to part and transferred me to the parts department which wonder of all wonders is closed until Monday. So it will be at least a week before I have the part and the several more days before they authorize a replacement or send me a different part. Absolutely the worst customer service I have had out of anyone in 70 years. We are considering a new HVAC but it absolutely not be a Rheem.

I own several single family homes. Bought two 40 gallon Rheem water heaters one in 2017 and another one in 2018. Both the water heaters rusted and started leaking from the bottom. I believe the anode rod must have failed in the water heaters. One of the water heater went bad within 4 years of install and the second one with 7 years of install. Called Rheem and even talked to the Supervisor at Rheem on the one installed 7 years ago to still honor the warranty or give some kind of credit towards purchase of a new one since the unit only lasted for 7 years and the warranty had expired only 12 months ago. Rheem refused to do anything for me. I am very disappointed at their response and no good will to a loyal customer. I will never buy this brand again.

We have a Rheem gas water heater that is less than 5 years old, still under warranty. A month ago, the gas suddenly stopped and fire went out. On the advice of our plumbing technician, Rheem sent a replacement part, a gas control valve. The plumber replaced the old one and lit the fire. A week later, the gas suddenly stopped and fire went out. I phoned Rheem Customer Service at (800) 432-8373 and spoke to a Rheem Customer Service rep. I neglected to write down her name, but believe it started with a J. When I asked her to listen to me she hung up on me.

Purchased a Rheem smart water heater yesterday at Home depot against the advise of the plumber i had hired to install. He installed the 1st one and immediately water started leaking from the inside of the water heater forcing it out of the top around one of the factory installed nipples. After it leaked for a while the leak detector did shut off the water. I then had to have it unhooked and took it back to Home depot. They could have cared less and just wrote even exchange on the receipt. No sorries or cares. Had to pay the plumber to stay and reinstall.

We went through 3 Rheem gas hot water heaters in 2 years including one that came brand new with rust inside that wouldn't stay lit. The last two leaked gas. Now after having another unit installed just two months ago it won't light at all and we've been without hot water for four days. All three times it was a defective gas control thermostat and all we can do is keep replacing it and hoping that the new one works. Luckily we're still under warranty. I would NEVER get a Rheem product again or recommend them to anyone else.

After 2 years our pilot light wouldn't stay lit. On my dime I bought a thermocouple. It was not the problem. So I purchased safely new controller. Still not the problem. I called my gas company to check the pressure. That was good. I called Rheem and they said, "Call a service man," but they wouldn't pay. He charged me 508 dollars to tell me a non repairable safety feature died. After 2 hours of explaining to Rheem they warrantied with 400 out of my pocket again, and the new one was missing the handle for the drain valve and the down tube out of the pressure relief valve. I have called 2 times to remedy this. First they sent me both valves and then today they told me it doesn't come with these parts! I WILL NEVER PURCHASE ANOTHER OF THEIR PRODUCTS!

So I purchased my Rheem heat pump 5 years ago. Since my purchase I have had to replace the compressor two times, first Rheem covered it, then within 1 month it went again, now the compressor at my expense went out again. My tech spoke with a tech from a rheem who advised he would send the parts one of which was the return valve. Apparently the parts were a newer compressor not comparable with my unit and the wrong return valve. He again my compressor is shot, for the third time. At this point I will have to replace the entire unit and take another loss of $3000. I have reach out to rheem with no response. This company does not stand by its product and could care less about their customers. I hope they lose all future business.

DO NOT BUY THEIR PRODUCTS! Warranty is a joke! Purchased a brand new water heater 13 months ago and just went out. Had our local plumbing company (they installed it) come out. Now we have been out of hot water for 4 days, and he finds what he thinks is the problem and calls Rheem (because it is still way under warranty, but still have to pay labor costs.

I had a 29.5 gal. hot water installed 2 years ago. Yesterday, I re-lit the pilot and it worked for 12 hours. This morning there wasn't even a red light blinking. Just like everything these days, nothing is meant to last long. Sad.

There is no option for zero stars. NEVER buy a Rheem product whatever you do. Ours rusted out just past the 5-year warranty like it was designed to do? The flooding is not too bad as it is in the garage. Do not put this product in your house! We had problems with the pilot light within the 1st month which was not a big deal, just remove the protective cover and it works but we don't have kids. BTW, this is the first review that I have ever written on the internet for some context.

Got Rheem 40 gal brand new and leaked from the tank after 2 yrs. Flooded the basement. To make things worst, they want me to remove it and bring the tank to Home Depot. They will not cover for labor cost even it is within warranty. After 2 yrs only, already leaking. Never buy this product.

I bought a 30 gallon lowboy Rheem short height water heater from Home Depot. 489 The threaded pipe coming out of the top for the cold water to come in leaked on the first one I bought. It's leaking from where it's threaded into the tank at the factory. You can see it bubbling and leaking out in the short video. Yes I bled the air out properly. The next two videos is the second tank they gave me to replace it - both the hot and cold pipe in the top and the pressure release valve in the center all leaked from where they were threaded in to the tank. THE VIDEOS OF IT LEAKING IS WHAT PROVED TO THE STORE IT WAS JUNK BOTH TIMES- WELL WORTH IT TO DO. So keep in mind I'm working for a rental property company and the first existing tank that went bad was 30 inches high. This Rheem was 39 inches high which meant altering and redoing the water lines to be 9 inches higher.

We purchased a Rheem gas water heater in November 2023 because of reviews and their 10 year warranty. But since then it has broken 3 times which means no hot water for 3-5 days, dealing with a customer service phone call that will take you 20-30 minutes to actually speak to someone and then 30 minutes going through their step by step questions and no showers, dirty dishes for a week or more depending on when it can get installed.

Bought a Rheem water heater from Home Depot. I had to order the Tall 50 gallon 220v so we waited 2 weeks. Picked it up when it arrived 1 1/2 hours away. Got home and unboxed only to find escutcheons were not fitted square and not flushed, element doors were not fitted correctly as you could see the tank past the foam. Hooked up the water heater only to have it start spewing water from the element seal. Got a refund at Home Depot and bought another brand elsewhere.

Bought a water heater with a defective pilot ignition. Wanted me to wait 4 days for a replacement. Could not resolve my issue in a timely manner. Ended up having to take it apart and return to store. Reached out to customer service and corporate with no response. Will find a reliable product with better customer service next time.

The 40 GALLON RHEEM in July 2022, and installed a few months later to dry area from previous water heater failure (AO brand). The Rheem started leaking a few months later behind the tank. I started smelling mildew but no water was in drain pan. A few more months went by when water shown. I notified Rheem July 28th 2023 and they sent me a claim form. A plumber determined that it should be switched out after removing the relief valve that had been soldered by the manufacturer. When I notified Rheem, I was told the labor expired July 31st. To make a long story short, Rheem DOES NOT stand by their products for manufacturer defect NOR abide by their warranty. IF they are not confident in their product, neither should you be as a potential buyer.

We wanted a smart water heater to go along with our other 250 smart devices which run our home. Dishwasher, washer, dryer, fridge, HVACs (we have two), our pool appliances, and over 150 lighting devices, locks, security, etc are all smart. We travel a lot and prefer to be able to seamlessly control all aspects of our home from near and far. The Rheem system was easy to install. The Home Depot installer couldn't get it to connect to our smart home network. After a week of many phone calls, Rheem was able to help someone from HD come back and reconnect. The system ran well for a few months until a power outage. It's now been two months, many hours of phone calls between us and Rheem with no success. We have experienced Rheem employees who have very clear issues with POC, while we did meet one Rheem tech who seemed deeply focused to get our system back online, but he failed.

My experience with the Rheem tankless water heater has been nothing short of a nightmare. From the moment it was installed, it has been nothing but trouble. Despite assurances of efficiency and reliability, this appliance has failed to deliver on every front, leaving me boiling with frustration instead of enjoying a simple hot shower. First and foremost, the unit has not worked since installation. It's been four agonizing weeks of boiling water on the stove just to manage basic tasks like washing dishes or taking a shower. Plumbers have made four futile attempts to rectify the situation, each time spending hours on the phone with Rheem's technical support.

Every contractor I speak with has unequivocally said that Rheem water heaters are the worse. YOU SHOULD MAKE A BETTER PRODUCT. I don't know why Home depot carries your product. The contractors recommend spending more money at the plumbing supply store. That way you get a more reliable product.

This is the WORST hot water heater I have ever owned!!!! I paid for over $8k to buy this hot water heater and IT HAS BEEN PROBLEM SINCE I bought this is less than 5 years!!!! I have NOT had hot water for the WHOLE weekend and told the ONLY THING I can do is get and FOR ME TO PAY AGAIN a contractor to FIX this hot water heater! I WISH I HAVE NEVER BOUGHT RHEEM and hopefully I'll NEVER have to buy Rheem AGAIN!!!!

On Friday I bought a new Rheem 40 Gallon Gas Water Heater. It would not light. I first called Rheem to see if they could help. All the girl said was that it SEEMS to be the Gas Control Unit. It would cost me out of pocket about $250 for repair man to come out and fix it is possible. Rheem would pay $175 max if I sent the bill to them. THIS IS ON A BRAND NEW WATER HEATER. On Saturday I called Home Depot and they said bring the Heater back to exchange it. I took out the new one and dropped it off at home depot. They were very good about it. I took home the New One again and installed it. I was shocked to find out that it had the exact same problem (Pilot light will not stay lit and burner will not ignite) after Rheem Tech support checked it out. So now I am waiting for a part from Rheem to arrive. I have Home Depot ready to send repair man to put it in for me. RHEEM SUCKS.... Do not buy Rheem.

This has been a horrible experience, ongoing. I bought a water heater in september from rheems. The gas valve has broken. Since it is under warranty I called for a new part. They said it would ship the same day if I expedited ($30.00)... so I did. And it didn't ship. Now I have to wait until tuesday or wednesday for it to arrive. so I asked if I could source the part myself :( and they will not accept a return on this part if I do that, and they will not reimburse me if I find the part sooner than it can get here??? How is that customer service? Oh I am so very unhappy with this whole process. I feel this is very unfriendly and unhelpful and inconvenient! I will not recommend rheems to anyone. :( Sad.

Less than a year later install. Stopped working. Instead of properly finding the cause. Rheem put the blame on me. Manufacturer's defect. They will cover parts but not labor. If you had built it right it would not of broken. Only thing they service is trying to do is not pay for its business bad products.

After 3 hours and several people they finally gave us an exchange for the heater. If they are going to sell the tanks then they at least should have parts for them, otherwise don't screw your customers out of the warranty. Apparently this is quite common with this type of Hot water heater but no one tells you that or how to prevent it.

I had a brand new, 50-gallon, gas-fired water heater installed at the beginning of 2022. In 2023 it started leaking and I had to pay a contractor to fix it. In early 2024 the gas valve went out. I was told by my contractor that I had to order the part from Rheem and that Rheem would not ship parts to contractors. What a terrible policy. I have been without hot water for 5 days now waiting for the replacement part. I have been a home inspector for over 30 years and always thought Rheem water heaters were okay but now I will warn all new home buyers about the pitfalls of Rheem water heaters. I personally will NEVER buy another Rheem water heater.

We just purchased our house in June 2023. The previous owner of the house installed a new water heater in Dec 2021. We thought their water heater would be under warranty since it’s 1.5 years old however their warranty does not extend to the new owner. Issue #1: their warranty does not remain intact for a number of years but by the purchaser of the product - I have never seen any product warranty work in this way. Issue #2. There’s a huge quality issue with this water heater. It leaks and our hot water stinks. Since there is no warranty, we’ll have to pay for the part and labor on this 1.5 year old piece of junk.

This company should close its doors and stop selling the poor quality HWT to consumers. A brand unit had to be serviced 3 times within one month, and causing us not having hot water in the house with small children for 10 days. When trying to connect with customer service to replace the unit, had to stay on hold for over 45 min waiting for someone to speak with me, and then got disconnected because they closed. The worst experience I ever faced is with Rheem company. Don't buy their product ever, poor quality and pricy. I wish there is a ZERO rating.

Got a performance water installed, after 4 years it started dripping, the plastic spigot that drains the unit started leaking, apparently Rheem knows about this and did nothing to fix it at the factory, the solution is to let them know that part is bad, wait 4 business days to replace it, I could not wait that long and bought the part myself and had to pay a plumber to install it. Why do they make such a poor design and do nothing to fix it?? Do not buy from them.

Bought from Home Depot. It Rusted out and leaked Almost 6 years to the day. It appears to be designed with low quality components so early failure is inevitable. Unfortunately I did not purchase a quality heater with a better warranty so I blame myself for trusting in an American Company that was once a household name for quality. My advice is to pay the extra money and get a better unit with a longer warranty.

My Rheem water heater sprung a leak after 1 1/2 years with only a 1 yr warranty. That's over $1000 for a paper thin water heater. I'm a welder so I welded up the crack and blew through it like a coke can. They build that junk on purpose. I'm considering building my own and putting a life time warranty on it and putting everybody out of business. STOP SCREWING THE CONSUMER!!!

Avoid Rheem Water Heater from Home Depot like a Covid. Buy AO Smith. I have replaced three in a two years period. Cost me thousands. Sometimes its sensor, sometimes it's a pilot. Lots hassle. I do have three family house Install AO Smith. No issues.

I just bought a newly refurbished home that came with a brand new Rheem water heater. The unit was manufactured two years ago and has been in use for three months. Last week it crapped out on us, so I called the customer support number. I was told parts are still covered under warranty, but not labor so I'd have to install the parts myself. A cheap pilot replacement kit was mailed out, and I watched a bunch of YouTube videos so I could fix it. Even this I find silly, since a trained professional would be able to quickly troubleshoot and remedy the issue instead of untrained homeowners. We are dealing with gas after all, and this should be left to trained professionals and not random homeowners.

Purchased water heater at Home Depot In July, it was installed in October. This thing broke a little over a month after 6 year warranty ended. I call and was told to get an invoice from the plumber for the installation date, and that I could use that for the warranty. I then postpone appointment to get a new one installed, and go through the time and legwork to get the 6 year old Invoice. Then after a lengthy call and transfer to a supervisor, they tell me I can't use the invoice THEY told me to get! They wasted my time and scheduled appointment. It will now take days (without hot water) for me to get someone in here to install a new one. I can guarantee you, it won't be a Rheem.

Ie. Rheem tankless electric water heater. Was using this tankless water heater for 5 months. Came home 1 day from a trip to no hot water, when I went out to the unit I could smell burning plastic and the unit was hot to the touch. Customer support informed me that they were gonna send out a new circuit board and a triac, which they did and I received.

I can't stand new Hybrid water heater. Old one had touch screen and status for upper/lower tank temps, ambient temp and heat pump/heating element status. App wants address, GPS, Cell number and so much more. Some people do NOT do apps or/and have a "dumb" phone. Maybe privacy concern??? Having to fight Home Depot on warranty as they tried to prorate. Corp can't read black & white warranty replace with same or current model. Took Fri off and didn't call me on Thur cause "looking up warranty etc". Family of five went 6 days without hot water and went to hotel for showers. No I'll buy and homedepot can send me a check for full amount. Increase of $500 in 5 yrs WOW!!! No new features and removed free leak detector and "requires" app to see temps. Yes a little more efficient (UEF 3.55 to 3.75, or 3.88). Can't stand CTA 2045 and not required in my state.

I bought a new Rheem Gladiator 50 gallon Tall 12 year 4500/4500-watt Smart electric water heater with leak detection and auto shut off from Home Depot on August 7th and had it installed on the 14th. I’m still without hot water and find that the replacement parts are not in stock for several more days. Reaching ANYONE at this company is very frustrating, twice they left me on hold until their service hours were up and I was hung up on. As of today I am still waiting for a response and resolution,...AND STILL WITHOUT HOT WATER! If you have another option to purchase from ANY other company then I highly recommend you do.

Had our plumber install a new Rheem 40 gallon gas water heater in December 2020. 9 months later the controller went out which our local supplier said was happening on all the new ones. Part was ordered and replaced and although customer service told us they would pay for labor they never did. Yesterday this unit is no longer working. Will be replacing with AO Smith that we’ve used in the past. I will never own another Rheem.

We purchased a home in April of 2021. Very nice home, well-built. One half of our home has a very large tank water heater. The other side of the house has a 2018 Rheem Prestige 11Gal Natural Gas Tankless Hot Water Heater. It is their top-of-the-line residential tankless hot water heater from 2018. The previous owner had set up a system with a pump and vinegar to keep it perfectly clean. I had all the same stuff the pump and bucket and hoses. Being the lazy person that I am, I just had a company come and flush it and clean the filter. I set it up with a very reputable plumber as a maintenance item, along with the other water heater. Two days after the last maintenance, we started getting an error leak code. I had the plumber come and he couldn't find the leak and we are talking a drip an hour type of leak so not easy to find.

My 9 months Rheem water heater stopped working. The plumber said it is the valve control because was blinking 7 times, so I called Rheem customer services, and they sent another one, but it had the same issue. Because I have 2 kids, I bought another Rheem with the same Spec. to save installation time, it didn’t work neither, so I have to call them again to discuss the options. Shame on Home Depot for sale that garbage.

My old hot water tank was leaking so I had a plumber come out who installed a brand new Rheem water heater. Within 48 hours I had no hot water. Rheem sent a plumber who said I needed a part. I had to wait for the part to arrive. When the part came it still wasn’t working and I was told they needed to order another part which would take 2-4 days to arrive. I was told I could expedite it if I wanted to pay for it. This hot water tank is brand new and already has needed two parts replaced and who knows when I will have hot water. Customer service is terrible. They sell bad faulty products that they don’t stand behind.

I have a Rheem tankless water heater that failed after 2 years. It started with an E5 error code (flow rate) and I also found a leak in a solder joint while going through their diagnosis paperwork. To sum it up, they refused to replace it because of the calcium build up from the leak. They said that they could tell that I had not been doing the standard maintenance. I had performed the standard maintenance about 3 months prior and there was not a leak at that time. This is ridiculous, just another loophole to avoid replacing a faulty product. I think everyone that buys Rheem products knows that they are ok at best and believes that they will at least last out the warranty and if not they could get a replacement. I guess that is not the case.

In January 2020 I had a licensed plumber from a reputable local company install a RHEEM 50 gallon electric hot water heater. This was to replace the existing heater (different brand) which was leaking all over the floor in my mechanical room. Everything has been great UNTIL 6-5-23 when the RHEEM began leaking not only from the bottom, but from several places on the top as well. I immediately turned off the water valve and grabbed several towels to mop up the water. The plumbing company has been notified but I do not have an appointment as of today.

On May 1st, 2023 I chose a Platinum Rheem 50G hot water heater from South Asheville Home Depot to put on my Home Depot Card. I had Rheem Authorized dealer install from Four Seasons Plumbing Brain Zook. The next morning May 2nd, 2023 an alarm went off 7am stated service needed. There was also water pooling at the top of unit. The same plumber came out from Four Seasons Plumbing and inspected to be sure it was not his work. We took pictures and documented and he showed me the cold water nipple threading was forced in the top of hot water heater during the manufacturing process. I sent all documentation and pics to Rheem the same day.

I purchased a Rheem Performance Plus 40-gal 9 YEAR gas water heater in September, 2017. In March, 2023, 5 years and 7 months after purchase and installation, it began not working. By a week into April, it quit, FAR LESS than the 9 years stated. I called a plumber recommended on the Rheem website, he could not come out for 4 days. In the meantime, my tenants has NO water because the valve that would have shut off the water to the water heater was frozen and so the water had to be turned off completely (because it was leaking badly at that point).

I had a new Rheem water heater Installed in Feb. 2022. On 4/15/23 I was without hot water. I contacted my plumber who installed it and he said there were some recall issues and he would check with his supplier. He then got back to me and said because of the recall issue Rheem would need to send out their contracted plumber. Their plumber came out 5 days later and did not replace any parts but re ignited it and said it was ok. It was ok for 48 hours and then out again and would not Re ignite. I contacted my plumber and he said it needed a new ignition mechanism. I contacted the plumber that Rheem apparently sent and he said “they don’t handle warranty contract issues on the weekend”. I called my plumber again and he felt bad for me and got the part and came and installed it without charge to me.

Had to replace our old water heater. Plumber told us that Rheem was the best so we purchased. Gas control valve failed after 2 months. Plumber told us to call Rheem. Look up Rheem online and they tell us to call the plumber. Plumber gave us their number. They asked if I wanted to do standard shipping or pay for overnight. Stupid question, yeah, I'd like to go 5 days without hot water genius. Paid for the overnight only to find out that I won't get it until Monday. Granted, it was on a Friday, but the rep on the phone told me it would be here Saturday. After reading online reviews I now regret this purchase as it seems this is a known problem with Rheem water heaters. I'll be replacing this garbage and firing this plumber for recommending Rheem.

Products are garbage. Support staff is a nightmare of misdirection and **. Incredibly disappointing. They put faulty controls into thousands of gas heaters. They snuff out spontaneously. It’s a total rip-off.

After about a year on the job, my tankless water heater sprang a leak and began to ruin the custom-made $5,000 closet I had built to house it. My plumber ordered a new pump and they said delivery time would be 2-4 days. Five minutes later, I asked my plumber to call them back and overnight the pump to us, but although only FIVE (5) minutes had passed, they explained that they couldn’t change the order and we would just have to wait for the part to arrive. The bureaucracy was so intransigent that once an order had been placed there was no going back. Why they don’t automatically overnight their parts, I will never know. Do they think hot water (their business) is a luxury, not a necessity? I have now been without hot water for six days and still no part. Inexcusable. My dishes are covered in an oily film from washing them in cold water. I bathe using pots of water from the stove. My clothes are washed in only cold water.

Installed a Rheem 50ga hot water heater in our custom-built home in September of 2020. Purchased thinking we were getting a top-of-the-line hot water heater and avoid unnecessary repairs for years to come. WRONG. Within 2yrs of normal use, we experienced failure of the gas control valve and the FVIR bulb in the tank. After 4 days w/o hot water and two trips from the technician, the tank was replaced. HOWEVER, you are stuck with a $400-500 bill for labor and service call. The customer service at Rheem wasn't helpful, other than to say the gas control valve is an issue they are aware of (know issue). They won't help with the labor past 1 year. WE WILL NOT PURCHASE FROM THIS COMPANY AGAIN. Find another option with domestically produced product. Rheem manufactures in Mexico. BUYER BEWARE.

I have been living without hot water for 8 days now. I purchased Rheem water heater two years ago. The pilot light went out. Technician came out to relight and it worked for a few hours. Second trip they cleaned up the wires. Worked for a few hours. Calls to Rheem parts department. They sent out an new element. It was to be delivered overnight but took two more days. Technician replaced element and water heater worked for a few more hours. Technician called Rheem again. Now they are sending out a new control box to come in one or two days.

Honestly, this whole experience dealing with their customer service reps trying to find somewhere to exchange my hot water heater was an absolute nightmare. The numerous reps I spoke with had no idea how to properly find the information needed and instead would give me a new number and a new company to call and deal with. A simple question as "Where is the closest place to me I can swap this hot water heater" turned into "We can only see that this tank came from a distributor, call them to find out" and 5 different numbers later I got someone who gave me businesses that don't honor the replacement.

2 Water Heaters malfunctioned and caused damage to my property. Called Rheem because my plumber stated both units are still under warranty. I keep getting transferred to "Technical" support even though I keep telling them I need to make a property claim. Finally was transferred to what I thought was "Claims" and I was told I would be contacted by a Rheem Claims Rep (3 weeks ago) but no contact yet. Spoke again with Rheem customer service, sent me to what I thought was claims but then that rep told me to call another number that would put me thru to "Senior Warranty" but nope...another "Technical" rep. I have called Rheem over a dozen times & have spoken to at least 19 people and none of them know who I need to speak with. Every time I call or I am transferred, it's a 10-15 (sometimes 30+ min) wait in queue or I get disconnected. Worst experience ever because nobody wants to do their job

Do not purchase Rheem hot water heaters. Purchased top of the line hot water heater Feb 2022, in March 2022 it needed a new control board. I am no longer getting any hot water at all and when I called their support line the associate told me "yeah it sucks and spread the word". They do not even believe in their product! $500 for a giant paperweight.

Bought a 50 gallon Rheem electric water heater about 1 yr ago and still doing great. Saw all the neg reviews and wanted to at least let my experience be known. No negative so far except for price of installation through merchant I bought from. Always was told rheem was good just don’t go for all the bells and whistles. So I bought the basic 50 gallon medium tank for approximately $750

Bought at Home Depot and 6 years later cannot find the thermocouple for it. Did find it. 362.00 plus tax. New water heater is 752.00. What a rip off Rheem. Tried several plumbing stores some said obsolete part. California keeps us from buying anything but low voc whatever but.

I purchased a Rheem Performance water heater in the summer or 2017. Just last week my heater began leaking from the bottom. The tank was leaking. I called Rheem customer support and they asked for my serial and model number. They told me if I had a purchase receipt. I could find my receipt, so they told me all they could go by was the manufacture date which was December 2016 and it was out of warranty on December 2022. I told the (who by the way was very rude and sarcastic) I purchased my unit in the summer of 2017, so I still had warranty. I told her I could not find my receipt of the original purchase, but even if we used the manufacture date December 2016, the warranty expired in December 2022, I called in the issue towards the end of February 2023. They give you a 30 grace period. So it was 30 days past the grace period that I called in my warranty. They would not budge… I was furious.

Saw a LOT of great reviews for Rheem hot water heaters. The 40 gallon unit I had installed lasted all but 3 days. I know it`s not a perfect world but when I spend $1837 between cost of the unit and installation and it's like 23 degrees outside and yes I do have heat in my bathroom but will have to boil water to freshen up yeah I`m pissed. They will take a look at the unit on Monday but until then I will have to pound sand.

Our Rheem gas water heater was installed 4/7/21 and today is 2/23/23, so it is less than two years old. The burner assembly stopped working and we went for a week without hot water. Rheem sent replacement parts but only paid for about half of the repair bill of about $850. We're not at all happy with the quality of the water heater or with Rheem's response.

I have always used Rheem hot water heaters. I had one in my home when I purchased and it had served me well for 17 years. It was time to replace the unit so I purchased another Rheem hot water heater on 3/1/2019. Product had a 5 year warranty. I purchased an additional warranty for 6 years through Home Depot. I noticed water in the pan of my product on 2/7/2023. I contacted the warranty company that I had purchased through Home Depot. They sent a company, plumber that they work with to assess the product. It was determined that the product was leaking from the inside and at risk of rupturing.

If there are negative reviews, I will not hesitate in giving that for Rheem. When my Rheem hot water tank broke down for the third time during the first year (bought thru Home Depot), I had to call them to ship for some critical parts. Since Rheem does not stock either with Home Depot or local plumber, they have to ship them via FedEx. In my latest breakdown scenario, I asked them to overnight the parts by paying expediting charges. Supposed to be next day shipping turned out to be 5 days while we didn't have hot water in winter months.

I would have given Rheem a five star rating if they even made a reasonable effort in providing customer support. The product is a very good one but I submitted multiple customer response forms and received nothing. If they are going to sell through retail channels then they need to support the customers who purchase their products. I purchased my tankless WH through Home Depot thinking that this would be a good channel for support. My advice to anybody looking to purchase a Rheem product is that you will be on your own.

Unit installed eighteen months ago, mfg 28Dec2020. If I had followed Rheem instructions I still would not have hot water after 10 days because they refuse to replace defective units. They only arrange for redesigned parts to be delivered so plumber can install at my cost. The issue is Rheem wants the customer to get so frustrated by delaying the fix that the only real choice is to throw out the old and buy new from a reputable company. They in effect pass on their responsibility for paying for and fixing product defects. They told me they have no idea how they could possibly track defective units since they are sold to wholesalers. Zero accountability. They deserve a class action lawsuit. I’m surprised this haven’t happened. Let’s all be environmentally responsible guys. This is a travesty! Why are they in business?

I bought a Rheem electric tankless water heater RETX-24 from a reseller as part of a radiant floor heating system. It started making noise shortly after installation which grew progressively worse as time went on, and it eventually just quit working in any capacity. I called Rheem and they sent me a troubleshooting document which turned out to be for the wrong model. After calling them back, they sent me the correct procedure, which involved disconnecting the plumbing and accessing the inlet side of the heater. Fortunately, I had the tools and ability to do this myself or I would have had to hire a plumber. I discovered the flow meter had worn a hole in the side of the cheap plastic housing it was in, stalling it out so the heater was not detecting flow.

Purchased Rheem Gladiator 50 gallon electric hot water heater from Home Depot. Actually wanted to purchase the Rheem hot water heater with heat pump but went with the Gladiator. Home Depot subs installation to private contractor. The contractor, I believe, is a multi state company who sets up your installation with local plumbers in your area that are part of their network. That company charged me almost $1000 for delivery and installation. My total bill was 1785. The plumber installed a line incorrectly and I told him to fix it just before he was ready to leave. The EcoNet system I found difficult to set up and lost connection to my server on a regular basis.

I just purchased a Rheem water heater from Home Depot. I connected everything and I couldn’t get the burner to start? Only the pilot would stay on. I searched on Youtube to see if I was forgetting something?? I seen the Gas silver intake line under the control box has been crushed. That’s why I couldn’t get it started. I called the warranty number on the tank and I connected with Life Alert Spam. Called twice. Same thing. I called the next day and was put on hold for 30 minutes and I spoke to customer support and told them what I found. Now they said they are going to send me a repair line to fix it???? A brand new water heater and I have to fix it already. Spoke to Home Depot. No support at all. I told customer support if I can exchange for another because my kids - No Luck! Stay away from this brand “**”.

Do NOT use Rheem. They are out to get consumers. If you purchase a house from someone with a perfectly good water heater- you don't qualify for the warranty. This is beyond shady, and every contractor/plumber who came to our house was appalled to hear this. USE ANOTHER SERVICE- AND RHEEM, IF YOU'RE LISTENING- DO BETTER, JERKS.

Bought a brand new water heater from Home Depot (Rheem) that never really worked correctly. After about 5 mo I called Rheem who then sent out a local plumbing co to replace the part they said was defective. After replacing part twice water heater still did not work properly so they decided to replace it. And this is where the problems started. Was told to take it back to home depot to get a replacement, Rheem had the local plumbing work with me so we could take the water heater back to home depot, they warned me I would be responsible for any difference in price (which I thought was a little weird to say) as well as if parts were not up to code beforehand.

Poor quality, minimal warranty of 5 years. Furnace is 9 years old, first owner. Rheem does NOT honor the warranty - dual stage motor died, called Rheem, they stated warranty is 5 years. Buyers beware!

We purchased a Rheem 50 Gal hot water heater in Feb 2021. It was an expensive model but the HVAC company sold us on it by stating how well-made and reliable it would be. Last week, in Nov 2022, we woke up to no hot water. Called the HVAC company who came out and diagnosed a defective gas valve, which was covered under warranty. They said they were replacing so many of them that Rheem had shipped them a large supply because this was becoming a known defect in this unit. However, Rheem does not reimburse labor for replacing their defective part so we are out another $350. None of the other less expensive hot water heaters we have had ever broke down this soon, and we will never be purchasing another Rheem product.

Purchased a hot water heater from one of their plumbing distributors about a year and half ago. Had a licensed plumber come and install, wasn't even installed for two weeks and was not heating water. Called and was told they were aware they had faulty parts and would send out a replacement overnight. A week later it came, lucky the plumber walked through my tenant at the time how to install and got it working after almost two weeks and no hot water. Had to pay a plumber, new hot water heater and tenants for lack of water to bathe, wash dishes etc. Fast forward we took house back and now have NO hot water for two days and now being told that they have only known since Jan 2022 about the faulty parts, this is **. You have record. You sent me the same part before and now sending another one to be told they don't overnight anymore and it might be here by end of week, it is Monday as I write this.

Bought 50 gal. electric from Home Depot 2018. Now 2022, and leaking from top ,at both supply nipples. Rheem sent me 2 new nipples and I installed. Well started leaking 10 minutes after turning water back on. Called to claim under warranty. Was told to remove and bring back to HD ,and they would give me new one. To my dismay ,was told I would have to cover difference in price between the 2 (over $100). This is unacceptable. Why should I have to pay for anything?? Who's paying me, for the labor, materials, and time, to install, uninstall 3 times, then return to HD?? I shouldn't be incurring any cost on this.. Their warranty policy is unacceptable!!

Since May 2022, this is the 3rd water heater that is leaking. Rheem Performance Plus 50 Gallon 9 Year from Home Depot is GARBAGE. I am so ** because the Home Depot(s) near me only sell Rheem electric hot water heaters. I cannot go to another manufacturer at Home Depot. All (3) leak. I am so angry because I have to drive 285 miles to meet the plumber. He warned me about Rheem. He said get an AO **, instead. Stay away from Rheem electric Hot water heaters from Home Depot. They are leaking from the bottom or pressure release valve and slowly filling the drain pan.

My 5 ton Rheem HC system, Compressor and air handler is 5 years old. It stopped working a week ago. The tech diagnosed the problem as a leaking air handler coil. By reading other reviews it seems this might be a known problem. The good news is that the part is under warranty. The really bad news is that according to the AC dealer, the distributor does not have the replacement part and they do not know when it will be available. Even with the part under warranty, it will cost me about $900 just to add coolant, not counting labor. It is 92 degrees outside and very humid as it always the case in FL this time of the year, and humidity will eventually damage everything inside the house. I hope to hear that the part is available soon.

Two years ago, we were pleased to purchase the home with this brand new Rheem PROG50-38N RH60 water heater installed. However, right before our closing two year ago, the heater is not producing any hot water. We had the homeowner check and get it repair. Now after two years, it stopped working again. When we called Rheem, we were told that the 6 year warranty is not valid anymore as the original owner moved out. We ended up having to pay full repair cost....Very bad experience with this product so far.

I have defective bearings in a circulation pump on a Rheem Hydronic Air Handle model #RW1T06A3617NAA which is covered under warranty. They denied the warranty stating that my Tankless water heater is not a Rheem brand. I never knew a brand would affect warranty. The specs of my Rinai Tankless heater meet and exceed the Rheem Tankless heater. This is a company's way of promoting their sales. They couldn't give me any reason for failure other than it is not a Rheem Tankless heater. I am not having lack of heating issues, just a failed bearing in the circulation pump.

I purchased a Rheem water heater in 2018. It started leaking after 3 1/2 years of use. I contacted Rheem to initiate a warranty claim. Marvin was one of the rudest individuals I have ever spoken to, and was barely willing to help. I was informed that I would have to disconnect it myself, return it to Home Depot myself, take the new one from the store, and have someone install it.

I bought a Rheem tankless water heater from an authorized retailer but it was missing a fuse because it was a returned item (only one available at the store). I called Rheem customer service because the instruction says to do so instead of returning the item. I was lectured by customer service how Rheem does a quality control check of all their items and would not extend a courtesy of replacing the fuse which costs US$7. I am shocked and disappointed. Not sure if it's because of the lecture I received but definitely not the $7. I paid for the missing part.

50 Gallon hot water tank failed after 5 years with a 6 year warranty. Customer service attentive, easy to get in touch with, empathetic, but no rational solution. In order to satisfy the warranty, you must return the tank to the business who installed it--- My installer refused to deal with Rheem. Too many bad experiences with very few solutions. One alternative, have another installer haul the defective tank away, return it to Rheem for evaluation and then they will install another Rheem tank. This is the second Rheem failure in 14 years. I refused to have another Rheem installed---no other option, take a Rheem replacement or nothing. No cash settlement. Be careful what you sign up for. Judging on all the other reviews here, you will be relying on them for help. Good luck!

Just like other customers my pilot would go out all the time. But right when my water heater hit the 6yr mark it stops working so I call customer service and of course they basically told me they can’t help me to purchase a new one. They are crooks. But at least I know and I’m gonna do my homework this time. I can’t wait for a class action

On 2014 I installed a Rheem water heater. Throughout the years the pilot kept going out and I would light it. Couple of months ago it started going out every day. Told the landlord. This water heater has an electrical pilot. The pilot and burner are seal and you are not suppose to work on it unless you are qualified to do so. The landlord told me he was going to buy a new because they want too much to fix it. We changed it I decided to take the burner out to see what happen and found that the pilot was not facing the right way and you cannot see it unless you take it apart. Every water heater that I haved work on the pilot is facing the burner or close to it. Has anyone had the same problem

Would not recommend this product to anyone. They changed their policy since buying. The defective tank must be returned to store. You must pay the difference in price. Rude people. Do not want to listen to you.

We bought this Rheem water heater because of all the good reviews everywhere. One year and one month after the installation, we had a short circuit, because of a leak in the lower element. Electrician and plumber were required, as Rheem warranty is void after one year (we thought 10 years when we bought, but no, just one…). So it had been repaired and we changed the element. 6 months later, another leak appeared from the same place. Repaired again. Now for the third time, a leak bean. So after two years and a half, as the warranty is void and service very so so, we have to buy another heater… Extremely disappointing.

Water heater less than a year old keeps freezing up and high discharge alarm. Call customer service. Keeps disconnected. I have called over 10 time. Last time they told me there’s no one in my area to work on it. They would call me when there was 6 weeks ago. Just really tried of this junk company.

I have used Rheem for many years in all the houses I have owned but when a product of theirs is damaged it is a problem because they do not want to cover the guarantee. They always look for excuses not to cover the guarantee of the products and as a client they try to sell the most expensive parts.

My Rheem 50 gallon water heater started leaking after 4 years and was replaced. Rheem refused to honor the their warranty, mind you the heater broke after 4 years! We also have a water softener to mitigate leak issues. Left on hold multiple times for long periods. Obviously symptomatic of the many issues with their cheaply made products. Would never buy from this company again and recommend avoiding at all costs. Their reps are not courteous and don’t give a crap. Rheem wanted me to bring back the broken water heater to the place of purchase. Of course the previous plumber who installed it bought it so no clue where they purchased. Why would I need to return a broken water heater??? Answer, to make it difficult for customers to get compensated. The warranty is terrible and not worth the paper it's printed on but more importantly, the water heater broke after only 4 years. Terrible product, customer service and terrible company.

Purchased new tankless water heater from Rheem has never worked. Been on phone daily troubleshooting. 2 new parts replaced later and still NO hot water and not getting resolution from this company. I will never purchase a Rheem product again.

I purchased a new Rheem water heater in December of 2021, 3 weeks later the electrical heating control unit failed per plumber's diagnosis. He recommended exchanging and installing another water heater. Home Depot was great about the exchange but Plummer said I would have to pay for the labor as he has had problems in the past getting paid by some manufacturers. So I paid him and then filled a claim with Rheem get reimburse... I'm still waiting on my money and they are not responding to any of my emails. :-(

Unfortunately my experience mimics that of others. I thought that I was buying a reputable 50 gallon high efficiency hot water tank costing me a total of $2,059. My tank was manufactured 3/31/2021. I haven't had it a year yet and we are out of hot water. I called this evening the first call in waited 1hr 27 just for someone to answer and immediately hangs up. I mean before she could finish her greeting she stop speaking, made some type of gesture with her mouth then hung up. So I call again and just like the first call I held on waiting for 52mins, someone finally answered just to tell me, "Oh hold on. I have to transfer you to technical support." So I held on for another 49mins. Now this is the good part, someone finally answered just to tell me she has to send a referral to the technicians and they will call to me to schedule a service call.

I purchased a brand new Rheem natural gas tank water heater in October of 2020 and last week we lost hot water. I called Rheem customer service on Thursday and they said we need a new gas valve, it'll be delivered in two business days. We go all weekend with no hot water, showering at work and the gym. Monday rolls around and still no part. I call again yesterday and there is no order placed under my name!!! After we get the order squared away I ask if someone is going to come and install this new part and they told me a service contract we had expired in Sept. 2021.

I have had this water heater for 1-1/2 years and every 6 months have to have the igniter changed. Getting very expensive for the part and labor. I could have bought a new water heater (certainly not a Rheem though). They know they are having a problem with this so why aren’t they fixing it to make their customers happy. This Rheem gas water heater is CRAP. I always thought Rheem had a good name and quality product. Not anymore. Do not buy from this company. Only wish I had researched before I bought it.

I had a Rheem water heater in my new house, only 3 1/2 years old. It ended up being defective and needing replacement. It was very difficult getting any assistance in replacing it. I found a plumber to assist with the installation. I found the wholesaler where my builder purchased the water heater. After 9 months dealing with the wholesaler, I finally was able to get a water heater. I paid the plumber $550.00 for installation, knowing that Rheem would likely cut me a check for this cost. Found out, Rheem was going to let me eat this cost. I would not have incurred this cost if it were NOT for a defective water heater. I was told by a Rheem representative that this cost is not in the warranty. Sorry but very poor business. I will not purchase or recommend any Rheem products because of this.

The pilot and the gas valve both failed one month after warranty for my Home Depot Rheem gas water heater expired. The 2 parts cost 700 + 150 labor. Same price as a new heater. Rip off company. Also Home Depot recommended a company who did the initial install who charged as much to install as the heater price of the heater. Don’t buy Rheem! And don’t go through Home Depot.

Purchased a water heater from Rheem and it stopped heating after 12 months and 1 week. Rheem said it is out of labor warranty and they will send me replacement parts which they did, but I had to spend additional $298 to have them replaced. DO NOT EVER PURCHASE ANY PRODUCTS FROM RHEEM. Instead, spend a little bit more money on a better product from another manufacturer. Rheem also offers the same crappy products under Ruud, Richmond, Paloma, Solahart, Splendid, and GE.