Rheem Water Heaters
ConsumerAffairs Unaccredited Brand
I had a new 50 gal electric hot water tank install with a 2 year in home 12 year warranty. Unit heated water but only produced about 5 minutes of water. I called Rheem and rep. said a company would contact me for repair. A week later no one had called so I called Rheem rep. Said he had no notes about this and said I would have to hire contractor. I ask to talk to supervisor and was just parked on hold. I hired plumber and repair person tested all parts and said electronic brain was bad. No parts were available from any supply house and Rheem was not answering phone.
I talked Home Depot into an exchange and I got new electronic brain. I still have same problem and have been on hold for 30 min. now. They say I have $125 limit for in home repairs and I have two trips for repair now. New brain being sent. 6 hours of time dealing with this. Over 2 hours on hold and a hour just calling with no answer. New unit still not working correct for a month. I own many rental homes and this is poor service...
I wish some told me not to buy this water heater from Rheem. Day one: the water heater will not stay on. We called and they sent a new thermostat. It happen over a weekend so that was 4 days no hot water. Here we are 4 months later and the hot water heater won't stay lit again. We've been on hold the whole day waiting for a customer service personnel that never answered the phone. I finally hung up around 3:30 p.m. to call back and find out that they are now closed. Are so many people unhappy with their water heaters that I couldn't even talk to a person? Guess so. I've given up. I guess I'm out of the $792 I spent because I'm buying a different new water heater. I don't have $800 to waste. This will hurt my family. Rheem should be ashamed.
Replaced a 15+yr water heater Oct 2013 with a Rheem. Feb 2014 pilot went out and wouldn't light. Service call to installer and they did manage to re-light. March 2016 again pilot went out. Would light but not stay lit. This time thermocouple/pilot unit out $400.00. NO reimbursement from Rheem. Yesterday surprise surprise pilot light out and won't stay lit! No hot water over Christmas weekend! It's unbelievable to me this company is still in business! And I am actually really upset with my plumber whom I have used for over 12 years for installing this piece of garbage! I think the professional out there should be steering their customers; who count on THEIR expertise, away from this product.
Your product and customer service is a complete joke. I purchased one of your hot water heater in March. From day one we had problems. Finally after a week of no hot water and your customer service department playing games and the service company you referred playing games, we were able to get a new hot water heater. With that said, that hot water heater has been leaking since day one. I called and they sent me out a replacement part but, still it is leaking. I then called in today and spoke to a miserable supervisor named, Shakir.
I called to get service along with request that my warranty that will expire in March be extended. He was rude and to the point of advising no and that he will get the service company out. For 2 hot water heaters to go in less than a 9 month period. What is that saying about your product. Also not extending the warranty even shows your own company doesn't stand behind its own product. Unbelievable! I will never purchase anything with your name attached to anything again!
Rheem gas water heater model 22V40F1 leaked 8 months after 6 year warranty expired. No help from installer or Rheem on replacement price. Poor quality item made in Mexico. I will NEVER buy a Rheem product again, as they sure Rheemed me! Paid $800 for what I thought was a quality product installed. My original lasted almost 25 years made by American Water Heater Co.
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Purchased a new Rheem 50 gal. electric hot water heater in Aug. and it lasted all of 3 months. After calling customer service I was granted a replacement. After disconnecting myself and hauling it back to the store and installing the new unit it didn't leak for a whole hour, needless to say I'm severely frustrated.
I had completed construction of my new home in 2001 with a 40 gallon Rheem water heater. It lasted until mid year 2012 at which time it developed a leak in the side of the tank about half way down from the top. I was surprised that it only lasted eleven years when past experience was more like 20 to 25 years. I purchased a Rheem 50 gallon water heater on 6-20-12 and immediately experienced trouble with the lower element leaking. The plumber came out and removed the element, cleaned everything and put it back together with Teflon sealer.
I notified Rheem, but no one ever returned my call. Yesterday, 11-27-17 I noticed water in the containment pan. I pulled the lower cover and found the lower element leaking again. I tried to reach Rheem customer service with no luck! I strongly recommend avoiding Rheem Manufacturing water heaters. Looking around on the internet, I am not the only one who feels this way. What a terrible company.
My house came with a Rheem water heater. It was 5 yrs old when we moved in, after 3 year it started to leak and corrode around the top. We replaced it with another Rheem in 2013 brand new. In 2016 it failed, just stopped working. I called the plumber who installed it. He said nothing he can do so I called Rheem. They said I need to check it with a multimeter? The guy told me to go buy one. I asked my plumber who got on the phone and he somehow got them to replace the water heater, but I have to purchase another warranty.
Five hundred and fifty dollars later to be installed it was working but not as hot as our last one. Then one year later 2017 it stops working again. My plumber is disabled and retired, so I call Rheem and after being on hold for hours they tell me again to get a multimeter to check what's wrong. If is electronics or an element they can tell me how to replace it. First of all, my parents had water heaters for 40 years. These only last for year? I'm no electrician, I'm not taking apart a water heater and fixing this junk! I'm done buying anything from this bottom feeder. That is why they are in the home improvement stores. They are junk!
I moved into a brand new home in April 2016. I started having issues with my Rheem tankless water heater approximately 5 months after move in. It kept displaying a error code 12. The builder immediately had his plumber come out. We also included the gas provider in attempting to solve the mystery. After very extensive inspection, it was determined there were no issues at all with plumbing of the gas. Rheem sent another plumber out to change the fire rods. That seem to fix the issue. But, the error code returned approximately 2 months later.
At that time, they sent another plumber out to do the same thing. Well, here it goes again... The same error code is back. Rheem has been very unresponsive to my requests. My family and I have had to endure this nightmare for a year and a half. Supposedly, we purchased the “top of the line” unit from Rheem. However, the service I’ve received so far doesn’t reflect that at all. Rheem needs to do the right thing, and replace the unit.
Purchased a Performance Water Heater last Monday and had it professionally installed. Tank never heated the water. Installer was out the following day to check voltage and ohms and got a good reading. Called Rheem to authorize return and replacement. Rheem needed a couple more tests run and they stated that we could not return unit since it could be repaired. Asked them to send their repairperson to our home at their expense. They called their contractor and did not get an answer!!
I called our installer, who came back out, and called Rheem and Rheem took him through the steps to troubleshoot. When all failed, they said they would send a couple representative to Home. Representatives did not call or come to house. I called Rheem back to inquire when I would be contacted. I was told that they don't work weekends and it would be Monday before I heard from them. A week later - additional cost - still no hot water...
I am having trouble taking steel rod out because my water is smelling and has rust in it because rod is deteriorating. No wrench will fit the Anode rod. I have tried several sizes as told to do by customer service including metric. Nothing works. I need help now with this now. Please respond. Thank you.
I have been without hot water for over 5 days. I called Rheem and told them what was going on and they took me through suggestions on how to solve the problem, to no avail. A part was sent to me and that still did not fix the problem. When I called again I got another person telling me that I needed to check something else out which was tried and it still did not work. I asked to speak to a supervisor and he told me no one was there. His customer service was horrible, this was on a Friday and it was time to close shop so he didn't care that me and my elderly mother had been without hot water for days. He suggested I call back Monday.
I called Monday morning and got another person on the line and explained to him what had been going on, he then tells me that the problem sounds as if it had to do with the safety mechanism and I would have to get someone to come out and check to see if the safety mechanism is working. At this point I started crying, this is too much. When I composed myself all I could do was hang up the phone. This is the absolute worst company that I have ever done business with and will never deal with them again. I want my money back from Rheem, they deserve to be out of business.
I purchased a Rheem water heater in June 2014 from Home Depot. The tank failed several days ago. I tried warranty service over the last several days and I got a message it wasn't in service, try later... Or wrong serial number. Today I called the 800 621 5622 and got a customer service rep. He tells me to bring it back to Home Depot for adjustment. Home Depot doesn't deal with Rheem anymore. Can't even special order. Parts can only be obtained from their "authorized" plumber and any regular plumber won't touch or recommend Rheem for obvious reasons. Essentially Rheem warranty program is a sham. My recommendation: Don't buy anything from Rheem. Model # XG48TOGEN40UO S # RHUNM181401735 manufactured 29/4/14.
Purchased water heater with 6 year warranty. Paid licensed plumber to install. Less than 3 years after installation water heater starting leaking from manufacturer's hole in bottom of heater (photos were provided to Rheem Warranty Division). On July 4th room was flooded and I was able to get a plumber to come that holiday, remove water heater and replace with a new one. Plumber was only able to purchase from Home Depot and bought a $480 Rheem replacement water heater. Contacted Rheem and they said, "You need to return the old heater to us." This made no sense to hire someone to pack and then ship back to Rheem in order to possibly get some type of pro-rated refund.
I had just paid another $500 with tax for another one of their substandard water heaters. I also researched online and they do not have a good reputation for warranty returns nor are they rated well in the country for product reliability. Do your research before you purchase and if you do purchase a Rheem forget any type of customer service or warranty honor.
Extremely unhappy with Rheem, I purchased an electric water heater at a home center that does not work. Instead of replacing the defective product, I have to wait for parts. So now I am going on my third day without hot water and my new water heater does not work.
Installed 50 gallons Richmond hot water heater. Electrical power supply did not work from start. Waited 2 days for new power supply cord which should have been replaced by service technician since it was clearly a faulty part. Power supply lasted about 10 days before it went out again. Now waiting for a service tech to replace the same power supply I did a few weeks ago. The bigger question is why is the power supply going out in the first place? Never again will I get any Richmond or Rheem product.
Purchased Rheem XG50T12DU6U0 Water Heater in March 2017. Just 2 months in it shut down. Called reputable plumber and they reset the unit but warned me that if it needed repair they could not provide the parts. Only Rheem can. Later that day it shut down again after failing to heat water. Called Rheem directly and a 1 minute trouble shooting session determined I needed a new burner assembly and I would have to wait 3 days to receive it. No explanation of who would install it or pay for it. No option pay for an expedite. Rheem will not allow local plumbers to stock their replacement parts because they want to control the replacement market. Consumers suffer. I will never buy a Rheem product again under any circumstances. Done with them forever.
Wish I had not bought the Rheem Water Heater from Home Depot! Top heating element failed within 3 weeks. I am still in warranty on all parts and labor, but have had to wait 4 days to receive the part. Customer service at Rheem promised me they would order the labor. The day I called so the part could be installed as soon as it arrived. That did not happen. So now, day 4 - I finally have the part but now have to wait another day before a technician can come out and fix it. It will be 5 Days with no hot water! On a brand new heater. I did my research too late, apparently this is a common problem with Rheem Heaters. I would not recommend purchasing it, especially from Home Depot. I hope this review saves someone else from going through what I'm dealing with!
I bought a Rheem Water Heater from Home Depot and had it installed on 2/9/17. Once it was done, I found leak. After talking to Rheem's customer technical support rep, she admitted it's a leak from the tank and asked me to return it to Home Depot to get a replacement. I had to spend more time and labor cost to uninstall the 1st one and then reinstall the 2nd one. After that, I have asked for a compensation.
Rheem's customer service team in April asked me to "send proof of payment for services such as a copy of your cancelled check FRONT/BACK or a credit card statement. If paid by cash, please be sure to provide the phone number for technician/company so we can confirm payment with them", which I did through both regular mail and email. But so far I have not heard from them anything. When I called Rheem's customer service #, they said they won't handle it. I have to contact their billing department. But they won't provide the contact phone #. I had to BBB to help me, but no result. Can't believe how bad their service is. So next time when you buy a water heater, be very careful!
I purchased a Rheem Hot Water Heater from my local Home Depot in April 2016. The system had a bad pilot light assembly and bad control module. I had to hire a plumber to come and make the repairs since Rheem has no Consumer technical support in the Dallas/Ft Worth area. The system never worked after 10 days of back and forth with Rheem so I removed it and returned it to Home Depot on my own. I am 68 years old. This caused major medical problems for me. Poor quality.
I had a professional install a new water heater. The old one had finally quit working. He installed a Rheem. When he turned the water on and it had time to heat water the first time the pressure valve wouldn't stop leaking. So I called Rheem and after a fight they agreed to send a new pressure valve to me that I installed. That stopped the leaking for a couple years. Still under warranty 4 years later it starts to leak again... I call them back and they won't send another pressure valve out but tell me I have to install a thermal tank? I have the lowest pressure of all my neighbors and none of them have a thermal tank why should I, now, need one? They say if I install a thermal tank and it doesn't fix the problem that it is probably the water tank. What a piss poor company... Never again will I buy or allow a Rheem on my place!!!
I have had good luck with Rheem gas hot water tank. I bought it 23 years ago, installed it myself and it is still going. Since that time I have added a garage to my house and want to put it in the garage. I am going to buy a new one because I am on borrowed time with it now and my next one will be a Rheem unless someone knows another one can outlast mine?
We came pretty close to losing our home. When we got home from work, we could smell a horrible smoky, electrical smell throughout the whole house. We investigated of course, and found that our almost brand new (purchased Nov 2016) water heater had exploded. We immediately went back to the Home Depot in Brockville where we had purchased it. The manager, who is very familiar to us due to all of our renovations, took the situation very seriously yet due to the "manufacturer's warranty", we had to contact Rheem. The HD mgr tried for us but it was after hours. Hubby contacted Rheem the next day but had to supply them with the unit's serial # which he did not have with him.
When we got home we called Rheem again, to let them know that due the unit HAVING CAUGHT ON FIRE, the serial # was illegible/charred. We emailed them photos of the unit and the receipt from our purchase. We were given a case # and have fully expected Rheem to contact us to arrange a new tank... An apology... An anything. Well as of 4 pm today, hubby had to call them back because, yes, WE WOULD LIKE HOT WATER. After getting the runaround from customer service, what it boils down to is because we cannot provide a serial #, they assume we are trying to pull a fast one on them and will not replace the unit. With absolutely no concern that our house could have burned down. Rheem, you suck.
Installed water heater and it will not ignite. Called tech support and he said it sounds like the igniter panel isn't working. How can it not be working if it's brand new? Now waiting for parts to come to hopefully fix. 3 days no hot water, not fun.
Two months after purchasing three Rheem hot water heater on July 6, 2015, the water started smelling like rotten eggs in two of them. Contacted Home Depot where I purchased them. They told me the heaters were still under manufacturer's warranty. I contacted Rheem numerous times via email on Rheem's website and did not get a reply. Home Depot then gave me their number. Spoke with a representative who told me it was not their problem it was my water. I explained about the other heater that did not smell. She said I would have to purchase a chlorinator for each heater about $250 ea. and sent me an email with information where to buy them. I said it was the anode rods and they said that was not covered under the warranty.
After that, a friend would flush the heaters with hydrogen peroxide and that would help until I went out of town. I was tired of asking him to do this so contacted Home Depot again on Jan. 8, 2017. This time they told me to call Asurion, the extended warranty I bought. That was a huge waste of time and money as they gave me the runaround too! After reporting Home Depot to the BBB, I was contacted and they contacted Rheem. Rheem called a plumber, told them to call me to call them to open a claim with them. I called Rheem and they told me the same thing they told me a year and a half ago. So I'm back to square one.
I purchased Rheem water heater two years ago. I called today to get the product fix or replace because is still under warranty. After 2 hours of being transfer and on hold, they tell me that they weren't able to help. Since the unit was no longer installed the warranty is voided. I explain to Amanda about the reason of not being installed and still no joy. If able try to used another brand or call this company before attempting to fix it yourself. This company is ripping off customers.
Model # 22VR40FN - Water heater needed repair after just a few years of service. Had to pay $235.00 for a tech to repair. Rheem makes you jump through hoops just to try to get a $45.00 parts reimbursement covered by their warranty. Almost 40 minutes on phone, repair invoice from plumber marked paid with our check number on it sent previously but I guess, not enough (insulting), image of both sides of our cancelled check needed as additional proof of repair. So that means more time wasted - special trip to bank to get cancelled check copy. Will never buy a Rheem product again. Never a problem other than age with the other water heaters I've owned in my lifetime. Generally speaking, they've all lasted 12-15 years without repair or failure.
We had a Rheem two-stage R-410A Heat Pump (4 ton) (2 speed) outdoor unit with matching 4 ton air handler (variable speed) installed in September 2014 by Home Depot's contractor ARS with county permit. We know it was professionally installed correctly. We signed up for the service program with twice yearly inspections for maintenance. Everything checked out until our March 2017 service call when it was discovered that the static pressure was too high. When the air handler panel was removed you could see that 2/3rds of the "A" coils was covered with frost, a result of internal restriction. Also, on close examination, you could see rust all around the tubes where they came out and went back (U shape).
My contractor did a replacement installation of the coil unit. The unit itself was covered by Rheem's 10 year warranty but not the labor, so I was out $997. This for a coil unit that was not 3 years old, the date of manufacture was July 2014, installed September 2014. Very poor quality. What is most interesting is that the replacement coil unit is all aluminum. The contractor/installer said all the new Rheem units similar to mine now come with the all aluminum coil units. This tells me that Rheem knew it had junk and switched out to the all aluminum, which will not have a rust issue and hopefully not an internal issue with restrictions.
We replace a water heater April 2015 with a Rheem electric tank in our vacation rental. Sept 2016 our tenant called us to say there was no hot water. Couldn't believe it. We had a plumber attend the condo to find out that the wires on top of the water heater were fried. We needed a new hot water heater of course. This happened on a Saturday and Rheem's office was closed.
I called Rheem on Monday for them to tell me I had to go through who I purchased the hot water tank through which was Home Depot. A representative at Rheem told me they would reimburse the labour to install the new tank. I'm still waiting as of today being February 13, 2017. Rheem has the worst customer service I have ever had. They tell me someone will call me back in a day or so. They tell me it takes 6 to 8 weeks for an answer. Wow it's now been 6 months and still no answer. I am so done with them. NEVER PURCHASE A RHEEM PRODUCT!!!
I bought my home in Feb. 2016 and started remodeling right away. I am a licensed building contractor, so I wanted to do the things I had told other people to do, so I put in 2 Rheem RETE-13 Tankless electric point of use water heaters. After just 3 months the first heater went out so I had to buy another 1 and send the bad 1 back to get a refund, then in Nov. 2016 both heaters went out. This time I can't get Rheem to return my calls for 2 1/2 months. After 12 E-mails to them and 1 or 2 phone calls a week they finally tell me I can't send back the heaters because they refuse to give me my money back or to fix them. So now on Feb. 8 I went down to the Dearborn County Courthouse and filed a small claims lawsuit against Rheem.
Rheem Water Heaters expert review by ConsumerAffairs
Rheem offers a wide variety of residential water heaters including gas, electric, hybrid heat pump, point-of-use, solar and tankless. Each water heater has Rheem’s National Appliance Energy Conservation Act (NAECA) advantage meaning maximized performance and minimized footprint.
Types: Rheem offers gas, electric, hybrid heat pump, point-of-use, solar and tankless water heaters with capacities ranging from 20-gallons to 120-gallons.
Point-of-use: Point-of-use water heaters are designed to fit under sinks or detached structures and can deliver hot water almost immediately. Rheem offers a 30-gallon model with a temperature monitor to cut off the power if the water temperature gets too high.
Tankless systems: For consumers looking for a tankless water heater, Rheem offers a variety of different capacity systems. Rheem designed its tankless water heaters to provide hot water to operate three appliances at the same time for an extended period. Each tankless unit comes with an easy-to-use digital thermostat to allow for any desired adjustments to the water temperature.
Commercial tankless units: Rheem has four models of tankless water heaters for commercial use. Each unit comes with a high temperature chip option that increases the output water temperature by 45-degrees. All four models are said to be 84-94 percent efficient.
Warranties: Each Rheem water heater comes with a limited warranty. Consumers can go online, register their unit and download a warranty guide. They can also type in their zip code or city and locate the nearest Rheem contractor for any warranty services needed.
Best for: Consumers looking for a wide selection of residential, energy-efficient water heaters.
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Rheem Water Heaters Company Information
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