Rheem Water Heaters Reviews

My RHEEM water heater died again! I say again because it was a replacement for the one that died earlier. The replacement however is not covered under the standard new product warranty. So now I'm spending $1600 on another water heater. I was told by the customer service supervisor “if we honored the full warranty on a replacement, we’d be replacing them ALL THE TIME”. So it’s just a crappy product! So frustrating!

Rheem hot water tank components were defective before we even hooked up the hot water tank. A tech came out and ordered the parts and we waited for two days and still not received the parts. Went and bought a different brand of water heater. So we are left with $1000.00 piece of junk that we can not return, I call that stealing.

Re: Model PROG40 - 38N RH62 40 Gallon Gas Hit Water Heater. How convenient that it has a 6-year warranty! They die the moment they turn 7 years old. What a bummer!! Lesson learned I suppose!! The cheapest option isn’t always the best choice. I am almost 50 years old, and have never heard of a tank going out before 10 years.

Stay away!! Purchased one in late 2022. Many restarts after installation. 3.25 years later and now it will not light. After one hour on the phone, they agreed to send the parts. However labor was out of date and not covered. They told me the parts would ship the next day but was not even packaged then. Had to pay the plumber to come for nothing as no parts. Now will have to pay him again if the parts ever get shipped. In the mean time, we will be at least a week without hot water. They say they are doing their best. NOT GOOD ENOUGH!!!

I am now waiting for my 4th water heater to be installed since December 2025. The first one leaked, the 2nd was so badly damaged it had to be replaced. The 3rd one was also badly damaged when we went to pick it up. Now we are waiting for the 4th. This is totally unacceptable. I would never buy a Richmond brand water heater again.

My experience with Rheem customer service has been nothing short of disgusting. I reached out to Rheem related to a hot water heater not functioning properly, it was determined that I need a relatively small replacement part that would be shipped to me, this is a residential hot water heater that this resident would not have hot water without this part, 8 days later the part was not delivered, thank goodness I had the good sense to look online for the part and received it the next day and repaired the unit, the follow up and product delivery from Rheem was dismal, awful customer service, if it was wasn't for on line my family would have been 8 days and counting of no hot water, completely unacceptable and total failure by Rheem.

My advice if you're looking for a hot water heater or any kind of hot water product do not buy a Rheem! I replaced my first rheem that only lasted 4 years (supposedly 9 yr tank) when it leaked (sprayed) out the side missing the drip pan and collapsing my family room ceiling. Put in a brand new supposedly 9-year hot water tank lasted almost exactly 4 years from the install date and started leaking out of the bottom. Their warranty amounts to you taking the tank out and bringing it back to Home Depot so you can get another worthless piece of crap rheem water heater that won't last half its life. Never EVER buy a rheem!

This is the worst company I’ve ever dealt with when it comes to water heaters. They would not transfer the previous owners Rheem water heater lifetime warranty to my name after I bought the home & having some issues with it. They said even though it was a lifetime warranty I still wasn’t able to have it transferred over to me. I have owned 5 homes before this one & all the other water heaters with their lifetime warranty were transferred over but not this company. They do this intentionally so the new homeowner will buy a new one from them or pay them for their service charge & repairs that’s all.

I owe it to Rheem Manufacturing for a quality product. This is my third one over 25 years. I thought my recent replacement was a bad heater after all the troubleshooting with customer service. Long story short, turns out I had a hot water line leak to my washing machine in a add on room.

Hot water smells like rotten egg, this is due to the magnesium anode rod the water heater comes stock with. Most water heater companies will replace the with zinc or aluminum for free. Not Rheem, they tell you to get lost and go buy one at Home Depot...