Rheem Water Heaters
Rheem Water Heaters Reviews
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In January 2020 I had a licensed plumber from a reputable local company install a RHEEM 50 gallon electric hot water heater. This was to replace the existing heater (different brand) which was leaking all over the floor in my mechanical room. Everything has been great UNTIL 6-5-23 when the RHEEM began leaking not only from the bottom, but from several places on the top as well. I immediately turned off the water valve and grabbed several towels to mop up the water. The plumbing company has been notified but I do not have an appointment as of today.
They are telling me that the thermostat is set too high, but when I used a candy thermometer (calibrated to 350F) to test the water temp, it read 120F after holding it under the water stream for 3 minutes. No one has touched the unit since it was installed so if it is truly set too high, the plumber did it. The previous heater was also electric and my life experience has been only with gas water heaters which have been outstanding. At this point it looks like another electric unit is the only option I have, but I surely don't want another RHEEM. Hopefully the 6 year warranty will be honored.
On May 1st, 2023 I chose a Platinum Rheem 50G hot water heater from South Asheville Home Depot to put on my Home Depot Card. I had Rheem Authorized dealer install from Four Seasons Plumbing Brain Zook. The next morning May 2nd, 2023 an alarm went off 7am stated service needed. There was also water pooling at the top of unit. The same plumber came out from Four Seasons Plumbing and inspected to be sure it was not his work. We took pictures and documented and he showed me the cold water nipple threading was forced in the top of hot water heater during the manufacturing process. I sent all documentation and pics to Rheem the same day.
The customer service rep for Rheem, Glynith, was nice and stated they were in the wrong, but would only replace hwh and cover $750 of the $1666.70 labor charges. I was hesitant in just getting another hwh from Home Depot in that I might be damaged again. Brain offered to replace with their Rheem which did not have auto shut off valve nor alarm and was more expensive and not as long of warranty. Four Seasons did raise warranty to match with no extra charges, although I had to pay for them coming out a second to uninstall and re-install the new hwh that they had in stock in their warehouse.
Rheem should stand behind the unit that was damaged and have included labor charges incurred by defective hwh. I've lost all the labor charges because I picked out defective hwh from Home Depot that was manufactured by Rheem. Such a pity! These BIG COMPANIES do not care about the products they sell or represent and I am out all this money.
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I purchased a Rheem Performance Plus 40-gal 9 YEAR gas water heater in September, 2017. In March, 2023, 5 years and 7 months after purchase and installation, it began not working. By a week into April, it quit, FAR LESS than the 9 years stated. I called a plumber recommended on the Rheem website, he could not come out for 4 days. In the meantime, my tenants has NO water because the valve that would have shut off the water to the water heater was frozen and so the water had to be turned off completely (because it was leaking badly at that point).
I spoke with several plumbers after that - I had to get someone out asap. Most recommended that I NOT go with another Rheem tank, saying that it was a very inferior product. So, I ended up replacing the Rheem with a different water heater. When I called the company looking for a partial refund because their product obviously did not live up to even 2/3 the 9 years advertised, they said they could not give me any refund because I did not replace the tank with another Rheem product. Like I was about to do that! It's a VERY inferior product and the company does not care AT ALL about the customers who buy their inferior products!
I had a new Rheem water heater Installed in Feb. 2022. On 4/15/23 I was without hot water. I contacted my plumber who installed it and he said there were some recall issues and he would check with his supplier. He then got back to me and said because of the recall issue Rheem would need to send out their contracted plumber. Their plumber came out 5 days later and did not replace any parts but re ignited it and said it was ok. It was ok for 48 hours and then out again and would not Re ignite. I contacted my plumber and he said it needed a new ignition mechanism. I contacted the plumber that Rheem apparently sent and he said “they don’t handle warranty contract issues on the weekend”. I called my plumber again and he felt bad for me and got the part and came and installed it without charge to me.
In the meantime I started a message to Rheem on their website since they have no phone number or customer service to contact. I followed up with Rheem today, and only getting their phone number through a Google search. I spoke to the rep and explained the situation, it was actually tech support I was talking to since there is NO customer service. I asked that my plumber be reimbursed from Rheem for his time and the part cost. She said there is no recall and Rheem doesn’t send out a contracted plumber to do their work. I told her they did. She was going to transfer me to the parts department to try and get reimbursement but I said that won’t work because it’s my plumber that has all the part info.
I asked what happened to the incident I filed on their website with all the info and who follows up on that. She said nothing happens and there would be no follow up by anyone in reference to the problem. I ended up giving my plumber the parts department number she gave me so he could try and get reimbursed. Save yourself a headache, DO NOT USE RHEEM. They have no regard for the customer.
Had to replace our old water heater. Plumber told us that Rheem was the best so we purchased. Gas control valve failed after 2 months. Plumber told us to call Rheem. Look up Rheem online and they tell us to call the plumber. Plumber gave us their number. They asked if I wanted to do standard shipping or pay for overnight. Stupid question, yeah, I'd like to go 5 days without hot water genius. Paid for the overnight only to find out that I won't get it until Monday. Granted, it was on a Friday, but the rep on the phone told me it would be here Saturday. After reading online reviews I now regret this purchase as it seems this is a known problem with Rheem water heaters. I'll be replacing this garbage and firing this plumber for recommending Rheem.
Products are garbage. Support staff is a nightmare of misdirection and **. Incredibly disappointing. They put faulty controls into thousands of gas heaters. They snuff out spontaneously. It’s a total rip-off.
After about a year on the job, my tankless water heater sprang a leak and began to ruin the custom-made $5,000 closet I had built to house it. My plumber ordered a new pump and they said delivery time would be 2-4 days. Five minutes later, I asked my plumber to call them back and overnight the pump to us, but although only FIVE (5) minutes had passed, they explained that they couldn’t change the order and we would just have to wait for the part to arrive. The bureaucracy was so intransigent that once an order had been placed there was no going back. Why they don’t automatically overnight their parts, I will never know. Do they think hot water (their business) is a luxury, not a necessity? I have now been without hot water for six days and still no part. Inexcusable. My dishes are covered in an oily film from washing them in cold water. I bathe using pots of water from the stove. My clothes are washed in only cold water.
Through the past year and a half (the lifespan, it would seem, of this mediocre product), we have run out of water constantly, although they claim that you will never run out of hot water — the whole point of their product. We can’t shower if the dishwasher is on. Likewise, the washer and dryer. Likewise, if someone is also showering. I highly recommend buying a heater from another manufacturer or, failing that, heat your water in a big cauldron in the garden.
Installed a Rheem 50ga hot water heater in our custom-built home in September of 2020. Purchased thinking we were getting a top-of-the-line hot water heater and avoid unnecessary repairs for years to come. WRONG. Within 2yrs of normal use, we experienced failure of the gas control valve and the FVIR bulb in the tank. After 4 days w/o hot water and two trips from the technician, the tank was replaced. HOWEVER, you are stuck with a $400-500 bill for labor and service call. The customer service at Rheem wasn't helpful, other than to say the gas control valve is an issue they are aware of (know issue). They won't help with the labor past 1 year. WE WILL NOT PURCHASE FROM THIS COMPANY AGAIN. Find another option with domestically produced product. Rheem manufactures in Mexico. BUYER BEWARE.
I have been living without hot water for 8 days now. I purchased Rheem water heater two years ago. The pilot light went out. Technician came out to relight and it worked for a few hours. Second trip they cleaned up the wires. Worked for a few hours. Calls to Rheem parts department. They sent out an new element. It was to be delivered overnight but took two more days. Technician replaced element and water heater worked for a few more hours. Technician called Rheem again. Now they are sending out a new control box to come in one or two days.
I called Rheem but they really don't have a customer service department. Was passed around to 3 different people as I wanted to know why Rheem is not paying for 5 trips of labor to fix the labor. I was told the labor is only warranty for one year. Definitely not a way to stand behind your product. Bottom line is I was told this was the best water heater and worth the price. My previous water heaters last more than 10 years without a repair. It would have been cheaper to go to Lowes and buy a new water heater with a better warranty or cheaper water heater that would have lasted longer. I will never buy another Rheem water heater again.
Honestly, this whole experience dealing with their customer service reps trying to find somewhere to exchange my hot water heater was an absolute nightmare. The numerous reps I spoke with had no idea how to properly find the information needed and instead would give me a new number and a new company to call and deal with. A simple question as "Where is the closest place to me I can swap this hot water heater" turned into "We can only see that this tank came from a distributor, call them to find out" and 5 different numbers later I got someone who gave me businesses that don't honor the replacement.
I will never buy a Rheem hot water heater again. They create this 6 year warranty that nobody honors and make it near impossible to exchange even after they approved it. They just passed me along to different customer support reps that have even less idea how to handle the situation. From now on I will be dealing with AO Smith.
Rheem Water Heaters author review by ConsumerAffairs Research Team
Rheem offers a wide variety of residential water heaters including gas, electric, hybrid heat pump, point-of-use, solar and tankless. Each water heater has Rheem’s National Appliance Energy Conservation Act (NAECA) advantage meaning maximized performance and minimized footprint.
Types: Rheem offers gas, electric, hybrid heat pump, point-of-use, solar and tankless water heaters with capacities ranging from 20-gallons to 120-gallons.
Point-of-use: Point-of-use water heaters are designed to fit under sinks or detached structures and can deliver hot water almost immediately. Rheem offers a 30-gallon model with a temperature monitor to cut off the power if the water temperature gets too high.
Tankless systems: For consumers looking for a tankless water heater, Rheem offers a variety of different capacity systems. Rheem designed its tankless water heaters to provide hot water to operate three appliances at the same time for an extended period. Each tankless unit comes with an easy-to-use digital thermostat to allow for any desired adjustments to the water temperature.
Commercial tankless units: Rheem has four models of tankless water heaters for commercial use. Each unit comes with a high temperature chip option that increases the output water temperature by 45-degrees. All four models are said to be 84-94 percent efficient.
Warranties: Each Rheem water heater comes with a limited warranty. Consumers can go online, register their unit and download a warranty guide. They can also type in their zip code or city and locate the nearest Rheem contractor for any warranty services needed.
Rheem Water Heaters Company Information
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- Rheem Water Heaters
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