Rheem Water Heaters Reviews

Do not purchase Rheem hot water heaters. Purchased top of the line hot water heater Feb 2022, in March 2022 it needed a new control board. I am no longer getting any hot water at all and when I called their support line the associate told me "yeah it sucks and spread the word". They do not even believe in their product! $500 for a giant paperweight.

Bought a 50 gallon Rheem electric water heater about 1 yr ago and still doing great. Saw all the neg reviews and wanted to at least let my experience be known. No negative so far except for price of installation through merchant I bought from. Always was told rheem was good just don’t go for all the bells and whistles. So I bought the basic 50 gallon medium tank for approximately $750

Bought at Home Depot and 6 years later cannot find the thermocouple for it. Did find it. 362.00 plus tax. New water heater is 752.00. What a rip off Rheem. Tried several plumbing stores some said obsolete part. California keeps us from buying anything but low voc whatever but.

I purchased a Rheem Performance water heater in the summer or 2017. Just last week my heater began leaking from the bottom. The tank was leaking. I called Rheem customer support and they asked for my serial and model number. They told me if I had a purchase receipt. I could find my receipt, so they told me all they could go by was the manufacture date which was December 2016 and it was out of warranty on December 2022. I told the (who by the way was very rude and sarcastic) I purchased my unit in the summer of 2017, so I still had warranty. I told her I could not find my receipt of the original purchase, but even if we used the manufacture date December 2016, the warranty expired in December 2022, I called in the issue towards the end of February 2023. They give you a 30 grace period. So it was 30 days past the grace period that I called in my warranty. They would not budge… I was furious.

Saw a LOT of great reviews for Rheem hot water heaters. The 40 gallon unit I had installed lasted all but 3 days. I know it`s not a perfect world but when I spend $1837 between cost of the unit and installation and it's like 23 degrees outside and yes I do have heat in my bathroom but will have to boil water to freshen up yeah I`m pissed. They will take a look at the unit on Monday but until then I will have to pound sand.

Our Rheem gas water heater was installed 4/7/21 and today is 2/23/23, so it is less than two years old. The burner assembly stopped working and we went for a week without hot water. Rheem sent replacement parts but only paid for about half of the repair bill of about $850. We're not at all happy with the quality of the water heater or with Rheem's response.

I have always used Rheem hot water heaters. I had one in my home when I purchased and it had served me well for 17 years. It was time to replace the unit so I purchased another Rheem hot water heater on 3/1/2019. Product had a 5 year warranty. I purchased an additional warranty for 6 years through Home Depot. I noticed water in the pan of my product on 2/7/2023. I contacted the warranty company that I had purchased through Home Depot. They sent a company, plumber that they work with to assess the product. It was determined that the product was leaking from the inside and at risk of rupturing.

If there are negative reviews, I will not hesitate in giving that for Rheem. When my Rheem hot water tank broke down for the third time during the first year (bought thru Home Depot), I had to call them to ship for some critical parts. Since Rheem does not stock either with Home Depot or local plumber, they have to ship them via FedEx. In my latest breakdown scenario, I asked them to overnight the parts by paying expediting charges. Supposed to be next day shipping turned out to be 5 days while we didn't have hot water in winter months.

I would have given Rheem a five star rating if they even made a reasonable effort in providing customer support. The product is a very good one but I submitted multiple customer response forms and received nothing. If they are going to sell through retail channels then they need to support the customers who purchase their products. I purchased my tankless WH through Home Depot thinking that this would be a good channel for support. My advice to anybody looking to purchase a Rheem product is that you will be on your own.

Unit installed eighteen months ago, mfg 28Dec2020. If I had followed Rheem instructions I still would not have hot water after 10 days because they refuse to replace defective units. They only arrange for redesigned parts to be delivered so plumber can install at my cost. The issue is Rheem wants the customer to get so frustrated by delaying the fix that the only real choice is to throw out the old and buy new from a reputable company. They in effect pass on their responsibility for paying for and fixing product defects. They told me they have no idea how they could possibly track defective units since they are sold to wholesalers. Zero accountability. They deserve a class action lawsuit. I’m surprised this haven’t happened. Let’s all be environmentally responsible guys. This is a travesty! Why are they in business?

I bought a Rheem electric tankless water heater RETX-24 from a reseller as part of a radiant floor heating system. It started making noise shortly after installation which grew progressively worse as time went on, and it eventually just quit working in any capacity. I called Rheem and they sent me a troubleshooting document which turned out to be for the wrong model. After calling them back, they sent me the correct procedure, which involved disconnecting the plumbing and accessing the inlet side of the heater. Fortunately, I had the tools and ability to do this myself or I would have had to hire a plumber. I discovered the flow meter had worn a hole in the side of the cheap plastic housing it was in, stalling it out so the heater was not detecting flow.

Purchased Rheem Gladiator 50 gallon electric hot water heater from Home Depot. Actually wanted to purchase the Rheem hot water heater with heat pump but went with the Gladiator. Home Depot subs installation to private contractor. The contractor, I believe, is a multi state company who sets up your installation with local plumbers in your area that are part of their network. That company charged me almost $1000 for delivery and installation. My total bill was 1785. The plumber installed a line incorrectly and I told him to fix it just before he was ready to leave. The EcoNet system I found difficult to set up and lost connection to my server on a regular basis.

I just purchased a Rheem water heater from Home Depot. I connected everything and I couldn’t get the burner to start? Only the pilot would stay on. I searched on Youtube to see if I was forgetting something?? I seen the Gas silver intake line under the control box has been crushed. That’s why I couldn’t get it started. I called the warranty number on the tank and I connected with Life Alert Spam. Called twice. Same thing. I called the next day and was put on hold for 30 minutes and I spoke to customer support and told them what I found. Now they said they are going to send me a repair line to fix it???? A brand new water heater and I have to fix it already. Spoke to Home Depot. No support at all. I told customer support if I can exchange for another because my kids - No Luck! Stay away from this brand “**”.

Do NOT use Rheem. They are out to get consumers. If you purchase a house from someone with a perfectly good water heater- you don't qualify for the warranty. This is beyond shady, and every contractor/plumber who came to our house was appalled to hear this. USE ANOTHER SERVICE- AND RHEEM, IF YOU'RE LISTENING- DO BETTER, JERKS.

Bought a brand new water heater from Home Depot (Rheem) that never really worked correctly. After about 5 mo I called Rheem who then sent out a local plumbing co to replace the part they said was defective. After replacing part twice water heater still did not work properly so they decided to replace it. And this is where the problems started. Was told to take it back to home depot to get a replacement, Rheem had the local plumbing work with me so we could take the water heater back to home depot, they warned me I would be responsible for any difference in price (which I thought was a little weird to say) as well as if parts were not up to code beforehand.

Poor quality, minimal warranty of 5 years. Furnace is 9 years old, first owner. Rheem does NOT honor the warranty - dual stage motor died, called Rheem, they stated warranty is 5 years. Buyers beware!

We purchased a Rheem 50 Gal hot water heater in Feb 2021. It was an expensive model but the HVAC company sold us on it by stating how well-made and reliable it would be. Last week, in Nov 2022, we woke up to no hot water. Called the HVAC company who came out and diagnosed a defective gas valve, which was covered under warranty. They said they were replacing so many of them that Rheem had shipped them a large supply because this was becoming a known defect in this unit. However, Rheem does not reimburse labor for replacing their defective part so we are out another $350. None of the other less expensive hot water heaters we have had ever broke down this soon, and we will never be purchasing another Rheem product.

Purchased a hot water heater from one of their plumbing distributors about a year and half ago. Had a licensed plumber come and install, wasn't even installed for two weeks and was not heating water. Called and was told they were aware they had faulty parts and would send out a replacement overnight. A week later it came, lucky the plumber walked through my tenant at the time how to install and got it working after almost two weeks and no hot water. Had to pay a plumber, new hot water heater and tenants for lack of water to bathe, wash dishes etc. Fast forward we took house back and now have NO hot water for two days and now being told that they have only known since Jan 2022 about the faulty parts, this is **. You have record. You sent me the same part before and now sending another one to be told they don't overnight anymore and it might be here by end of week, it is Monday as I write this.

Bought 50 gal. electric from Home Depot 2018. Now 2022, and leaking from top ,at both supply nipples. Rheem sent me 2 new nipples and I installed. Well started leaking 10 minutes after turning water back on. Called to claim under warranty. Was told to remove and bring back to HD ,and they would give me new one. To my dismay ,was told I would have to cover difference in price between the 2 (over $100). This is unacceptable. Why should I have to pay for anything?? Who's paying me, for the labor, materials, and time, to install, uninstall 3 times, then return to HD?? I shouldn't be incurring any cost on this.. Their warranty policy is unacceptable!!

Since May 2022, this is the 3rd water heater that is leaking. Rheem Performance Plus 50 Gallon 9 Year from Home Depot is GARBAGE. I am so ** because the Home Depot(s) near me only sell Rheem electric hot water heaters. I cannot go to another manufacturer at Home Depot. All (3) leak. I am so angry because I have to drive 285 miles to meet the plumber. He warned me about Rheem. He said get an AO **, instead. Stay away from Rheem electric Hot water heaters from Home Depot. They are leaking from the bottom or pressure release valve and slowly filling the drain pan.

My 5 ton Rheem HC system, Compressor and air handler is 5 years old. It stopped working a week ago. The tech diagnosed the problem as a leaking air handler coil. By reading other reviews it seems this might be a known problem. The good news is that the part is under warranty. The really bad news is that according to the AC dealer, the distributor does not have the replacement part and they do not know when it will be available. Even with the part under warranty, it will cost me about $900 just to add coolant, not counting labor. It is 92 degrees outside and very humid as it always the case in FL this time of the year, and humidity will eventually damage everything inside the house. I hope to hear that the part is available soon.

Two years ago, we were pleased to purchase the home with this brand new Rheem PROG50-38N RH60 water heater installed. However, right before our closing two year ago, the heater is not producing any hot water. We had the homeowner check and get it repair. Now after two years, it stopped working again. When we called Rheem, we were told that the 6 year warranty is not valid anymore as the original owner moved out. We ended up having to pay full repair cost....Very bad experience with this product so far.

I have defective bearings in a circulation pump on a Rheem Hydronic Air Handle model #RW1T06A3617NAA which is covered under warranty. They denied the warranty stating that my Tankless water heater is not a Rheem brand. I never knew a brand would affect warranty. The specs of my Rinai Tankless heater meet and exceed the Rheem Tankless heater. This is a company's way of promoting their sales. They couldn't give me any reason for failure other than it is not a Rheem Tankless heater. I am not having lack of heating issues, just a failed bearing in the circulation pump.

I purchased a Rheem water heater in 2018. It started leaking after 3 1/2 years of use. I contacted Rheem to initiate a warranty claim. Marvin was one of the rudest individuals I have ever spoken to, and was barely willing to help. I was informed that I would have to disconnect it myself, return it to Home Depot myself, take the new one from the store, and have someone install it.

I bought a Rheem tankless water heater from an authorized retailer but it was missing a fuse because it was a returned item (only one available at the store). I called Rheem customer service because the instruction says to do so instead of returning the item. I was lectured by customer service how Rheem does a quality control check of all their items and would not extend a courtesy of replacing the fuse which costs US$7. I am shocked and disappointed. Not sure if it's because of the lecture I received but definitely not the $7. I paid for the missing part.

50 Gallon hot water tank failed after 5 years with a 6 year warranty. Customer service attentive, easy to get in touch with, empathetic, but no rational solution. In order to satisfy the warranty, you must return the tank to the business who installed it--- My installer refused to deal with Rheem. Too many bad experiences with very few solutions. One alternative, have another installer haul the defective tank away, return it to Rheem for evaluation and then they will install another Rheem tank. This is the second Rheem failure in 14 years. I refused to have another Rheem installed---no other option, take a Rheem replacement or nothing. No cash settlement. Be careful what you sign up for. Judging on all the other reviews here, you will be relying on them for help. Good luck!

Just like other customers my pilot would go out all the time. But right when my water heater hit the 6yr mark it stops working so I call customer service and of course they basically told me they can’t help me to purchase a new one. They are crooks. But at least I know and I’m gonna do my homework this time. I can’t wait for a class action

On 2014 I installed a Rheem water heater. Throughout the years the pilot kept going out and I would light it. Couple of months ago it started going out every day. Told the landlord. This water heater has an electrical pilot. The pilot and burner are seal and you are not suppose to work on it unless you are qualified to do so. The landlord told me he was going to buy a new because they want too much to fix it. We changed it I decided to take the burner out to see what happen and found that the pilot was not facing the right way and you cannot see it unless you take it apart. Every water heater that I haved work on the pilot is facing the burner or close to it. Has anyone had the same problem

Would not recommend this product to anyone. They changed their policy since buying. The defective tank must be returned to store. You must pay the difference in price. Rude people. Do not want to listen to you.

We bought this Rheem water heater because of all the good reviews everywhere. One year and one month after the installation, we had a short circuit, because of a leak in the lower element. Electrician and plumber were required, as Rheem warranty is void after one year (we thought 10 years when we bought, but no, just one…). So it had been repaired and we changed the element. 6 months later, another leak appeared from the same place. Repaired again. Now for the third time, a leak bean. So after two years and a half, as the warranty is void and service very so so, we have to buy another heater… Extremely disappointing.

Water heater less than a year old keeps freezing up and high discharge alarm. Call customer service. Keeps disconnected. I have called over 10 time. Last time they told me there’s no one in my area to work on it. They would call me when there was 6 weeks ago. Just really tried of this junk company.

I have used Rheem for many years in all the houses I have owned but when a product of theirs is damaged it is a problem because they do not want to cover the guarantee. They always look for excuses not to cover the guarantee of the products and as a client they try to sell the most expensive parts.

My Rheem 50 gallon water heater started leaking after 4 years and was replaced. Rheem refused to honor the their warranty, mind you the heater broke after 4 years! We also have a water softener to mitigate leak issues. Left on hold multiple times for long periods. Obviously symptomatic of the many issues with their cheaply made products. Would never buy from this company again and recommend avoiding at all costs. Their reps are not courteous and don’t give a crap. Rheem wanted me to bring back the broken water heater to the place of purchase. Of course the previous plumber who installed it bought it so no clue where they purchased. Why would I need to return a broken water heater??? Answer, to make it difficult for customers to get compensated. The warranty is terrible and not worth the paper it's printed on but more importantly, the water heater broke after only 4 years. Terrible product, customer service and terrible company.

Purchased new tankless water heater from Rheem has never worked. Been on phone daily troubleshooting. 2 new parts replaced later and still NO hot water and not getting resolution from this company. I will never purchase a Rheem product again.

I purchased a new Rheem water heater in December of 2021, 3 weeks later the electrical heating control unit failed per plumber's diagnosis. He recommended exchanging and installing another water heater. Home Depot was great about the exchange but Plummer said I would have to pay for the labor as he has had problems in the past getting paid by some manufacturers. So I paid him and then filled a claim with Rheem get reimburse... I'm still waiting on my money and they are not responding to any of my emails. :-(

Unfortunately my experience mimics that of others. I thought that I was buying a reputable 50 gallon high efficiency hot water tank costing me a total of $2,059. My tank was manufactured 3/31/2021. I haven't had it a year yet and we are out of hot water. I called this evening the first call in waited 1hr 27 just for someone to answer and immediately hangs up. I mean before she could finish her greeting she stop speaking, made some type of gesture with her mouth then hung up. So I call again and just like the first call I held on waiting for 52mins, someone finally answered just to tell me, "Oh hold on. I have to transfer you to technical support." So I held on for another 49mins. Now this is the good part, someone finally answered just to tell me she has to send a referral to the technicians and they will call to me to schedule a service call.

I purchased a brand new Rheem natural gas tank water heater in October of 2020 and last week we lost hot water. I called Rheem customer service on Thursday and they said we need a new gas valve, it'll be delivered in two business days. We go all weekend with no hot water, showering at work and the gym. Monday rolls around and still no part. I call again yesterday and there is no order placed under my name!!! After we get the order squared away I ask if someone is going to come and install this new part and they told me a service contract we had expired in Sept. 2021.

I have had this water heater for 1-1/2 years and every 6 months have to have the igniter changed. Getting very expensive for the part and labor. I could have bought a new water heater (certainly not a Rheem though). They know they are having a problem with this so why aren’t they fixing it to make their customers happy. This Rheem gas water heater is CRAP. I always thought Rheem had a good name and quality product. Not anymore. Do not buy from this company. Only wish I had researched before I bought it.

I had a Rheem water heater in my new house, only 3 1/2 years old. It ended up being defective and needing replacement. It was very difficult getting any assistance in replacing it. I found a plumber to assist with the installation. I found the wholesaler where my builder purchased the water heater. After 9 months dealing with the wholesaler, I finally was able to get a water heater. I paid the plumber $550.00 for installation, knowing that Rheem would likely cut me a check for this cost. Found out, Rheem was going to let me eat this cost. I would not have incurred this cost if it were NOT for a defective water heater. I was told by a Rheem representative that this cost is not in the warranty. Sorry but very poor business. I will not purchase or recommend any Rheem products because of this.

The pilot and the gas valve both failed one month after warranty for my Home Depot Rheem gas water heater expired. The 2 parts cost 700 + 150 labor. Same price as a new heater. Rip off company. Also Home Depot recommended a company who did the initial install who charged as much to install as the heater price of the heater. Don’t buy Rheem! And don’t go through Home Depot.

Purchased a water heater from Rheem and it stopped heating after 12 months and 1 week. Rheem said it is out of labor warranty and they will send me replacement parts which they did, but I had to spend additional $298 to have them replaced. DO NOT EVER PURCHASE ANY PRODUCTS FROM RHEEM. Instead, spend a little bit more money on a better product from another manufacturer. Rheem also offers the same crappy products under Ruud, Richmond, Paloma, Solahart, Splendid, and GE.

Manish

Anyone viewing this before purchase please reconsider. DO NOT BUY THIS PRODUCT! I am just an average Joe that is trying to help save you from these people. The product is not inexpensive, it is cheap. My water heater did not last 3hrs before flooding my basement. Rheem has put me on hold for over 3hrs so far, hung up on more times than I can count. Mike the supervisor number ** is condescending and inept, probably by design. Run scared from this predatory retailer.

Water heater heating element went out after six months. Rheem service department had no interest in helping or paying for repair after I had it fixed. They were rude, unresponsive, and unproductive. I will never use their products again.

Rheem and Richmond are of the same company. They make the worst water heaters on the planet. Junk. I have been through 4 water heaters in 3 years. I kept buying Rheem and Richmond because they fit perfectly and they were the cheapest. All I could afford at the time but I would pay again next year when I had to buy another one. Finally three years 4 water heaters later I bought an American made one!

So every time I have to reignite my water heater I add something to this comment. This is the 2nd water heater in 4 years, they replace the first one because it was fully covered. The new 2nd one lasted about a year and a half and started to have problems. I have received 1 head and sensor replacement due to 9 blinks. Paid to have some one professionally repair it. Now I am still out of hot water in December. Customer service is great but you have to wait on the line for 45 minutes. Just proves how much issues they are having with their products. They are sending another head replacement and sensory in case the first one they sent was a dud. Going to waste more money to have it install. Find another brand of water heater, Rheem seems to be living on their past quality and makes crap now.

Purchase gas water heater August 2020. May 2021 gas valve became faulty. They shipped one out (2-4 days) and finally had someone schedule to come out after 7 days with no hot water. They proceeded to tell me that the gas valves for this unit manufactured between April and October 2020 are faulty and are having all kinds of issues. I was assured that the one they replaced in May 2021 that the issue was fixed and I would not have this problem. Now it is December 2021 and the gas valve has broke again. Only now I no longer have a labor warranty and I have to pay out-of-pocket for that. They do not stand behind the product. Customer service is extremely rude and unhelpful and they do not care whether you’re out of hot water or not. All they do is make excuses. I will never purchased one of these again.

I purchased my Rheem 50 gallon electric water heater at Home Depot, new in the box. When I opened the box, I discovered that one of the two pipes coming out of the top of the heater was damaged. These pipes are actually called heat traps. The end of the inlet side was deformed. I called customer service and they arranged to have the replacement part shipped directly to my house which I received about 4 days later. They weren't able to supply a technician to install the part so they allowed me to hire a local plumber up to $150. The local plumber was able to install the part for $135 without any problems and I was able to complete the installation. I had to pay the plumber out of my pocket and wait for a reimbursement check from Rheem.

I wrote a review about the Rheem water heater, it was a very low recommendation. I have to apologize. After being in touch with Rheem I have to give them a thumbs up (5 starts) and Thank, Twin Pines Farms, (Conn) for their helpfulness and treating people like you would want to be treated.

I had a new water tank installed about a year ago. Recently the gas control valve failed (a known factory defect, per Rheem authorized dealers). I incurred an almost $400 labor bill to repair it. Was on hold for an hour and Rheem refused to offer any reimbursement for the labor. DON'T BUY RHEEM! I have NEVER had a valve fail at all, let alone this quickly, on hot water heaters from other manufacturers. Would rate Rheem 0 stars if I could for both their responsiveness and customer experience.

My water heater was recalled due to "fire hazard". I was informed by Rheem that the control panel they normally provide (free of charge) is back-ordered with no ETA. I was told that I had to return the faulty water heater to the point of purchase for a new one. I got the exact model, just a few years newer and had to pay ~$500 more for the new one, okay fine. Here is where it gets bad. Rheem's deal was to reimburse me the installation fee up to $450. I provided all of the necessary paperwork, filled out their forms as instructed and have email confirmation that my reimbursement is approved and a check would be mailed to me in 6-8 weeks.

What is even more unacceptable is their customer service. Rude and ignorant. They do not care. They are aware the control switch is problematic but they could care less. Their contractors also do not care. They will get to you whenever they want and you are at their mercy.... Could be a week without hot water... Nobody cares. They have to send you the part, then you will get scheduled whenever.... Good luck getting ahold of anyone live. My first call put me on hold - "You are number 52, wait time 88 minutes."

One week before water heater warranty expired, it had problems. Did some troubleshooting, and determined that most likely, the upper element had burned out. Called their customer service, and that's when things got ugly. Gave first person the model/serial numbers and was transferred to their technical service line. Wait time: 86 minutes! Well, what ya gonna do? So I waited...after 1-1/2 hours, I got a technician; explained the issue and was then informed that I had been connected to the GAS water heater line.

I have 2 homes. Both had brand new Rheem tanks. Neither lasted 6 months. Customer service despicable. They sell you garbage. Take your money. Hour long wait times to get thru to a human. Offer to replace after hours of calling. Weekdays ONLY. My one home had 3 replacements. Other home had 2. 5 tanks total. None worked. Has one job. HEAT WATER. Threw them both away and paid out of pocket for a reputable brand.

I have now bought 2 Rheem water heaters in less than 5 years.. The first one had the burner and ignition fail. The second one started leaking at the bottom in less than 2 years. Customer service is not only difficult to get on the line but unhelpful once you do. Avoid this company at all costs!

Cynthia worked with me to diagnose the issue of my system (where a water leak was coming from). Doing this over a phone, without visuals is a nightmare, but Cynthia made it easy. She even creatively came up with an idea to Google the Model Number and view the same Google Image so we can ensure we're talking about the same thing. This greatly expedited the troubleshooting and made me more confident that she understood what I was experiencing. She even delighted me with just how wonderful of a Warranty I had on my unit. She was professional, caring, and it felt like she was genuinely concerned with my issue and wanted to assist in its resolution. Put simply, it felt like we were working TOGETHER.

We bought the 30 gallon water heater March 3, 2021 and was installed the next day. The tank started large amounts of water from all over the tank. We had to turn off the water supply since we could not get it to stop leaking. I thought Rheem was a good brand but I am finding out that it is not. To top it off I have tried calling their help phone line 6 times and each time I just get disconnected the last 2 times I called. The first time I called 800-621-5622 the calls never picked up, never went through or the recording said there would be a 1 hour and a half wait. Not very good customer service! We need help and a new water heater. It should last longer than 9 months. Someone needs to call me at ** and ask for John B.

Rheem Performance natural gas hot water heater installed June, 2020. May, 2021 water temperature swinging 90 - 140 degrees intermittently. July, 2021 called installer, he had me call Rheem. August, 2021, Rheem sent me the controller/gas valve device. Had my installer swap the controller, paid $150. The new controller was dead, did not work! Installer put old controller in so I would at least have hot water. Called Rheem again, they said to remove and bring back to Home Depot. Even though the problem started in less than a year they will not cover installation. So now I have to pay. Going to file with small claims court now. One more thing, plan on spending hours on hold to get to their customer support. Stay away from Rheem hot water heaters.... junk.

Worst Experience of my life. Do not, I repeat, do not buy their unreliable products. Customer support is horrible, and impossible to reach. My new water heater broke down after 1 year of installation. I called their customer support, they hung up on me after waiting for an hour and half to talk to them and mind you I called them at 8:30 AM. The next time I called I had to wait 3 hours. If the average waiting time is 2:20 hours then maybe just maybe you should hire more tech support!!! Or maybe stop selling cheaply made equipment!

Well bought a water heater July 2020. Now Oct 7 pilot light won’t stay lit. Called company that installed it and they came out and said there is recall for these Rheem water heaters. Unit made in 2020 had a gas valve made incorrectly (also made in China). Rheem notified its vendors and sent kits (made in USA) to repair issue. These we to be install free as they went bad. What is needed is the new control module and new burner to match. Techs are replacing now. So I guess In a year we’ll know if works.

We bought a Rheem 50-gallon water heater in January. In August, the unit failed on a Sunday. Since the tag said so not return to place of purchase, I waited until Monday to call Rheem. Rheem said disconnect, drain, and return to store. They said we would be responsible for any difference in cost from initial purchase to replacement purchase. We had to pay $150 difference in price to get new water heater under warranty rules and $150 for plumber to install. That is not a warranty. A 6-year water heater should not break in middle after 6-months.

Rheem gas hot water heater was purchased new in December 2020. Mid August 2021 the heater stopped all functions. 70 minutes in line behind 61 other callers with technical support people. New, replacement gas valve was shipped and arrived very very promptly. New valve arrived broken. Service tech was scheduled to arrive five days after initial heater failure from 105 miles away. After considering all of this we decided to hire our own service technician, a local plumber, who promptly repaired the Rheem gas water heater. The cost to us for repair, out of pocket, was nearly the same as the original price of the water heater. Needless to say we couldn't possibly be more disappointed. We'll have to consider other manufacturers for the first time in forty years. A very unfortunate turn of events.

Rheem 40 Gal tank installed in October 2020. In feb 2021 tank started shutting down... 3 different case numbers. It's now september tank is inoperable. Pilot issues, part will take 2-4 days to get here. Already been without hot water 10 full days. Long waits on customer service lines, nobody cares. Worst company and product ever! I will NEVER again deal with Rheem products or furthermore Home Depot for installs either. Do yourself a favor. Stay away from both of these places and go with an actual plumbing company that does tank installs and provides the warranty!!!

“I am posting the following experience as an example of how companies should treat clients/customers regardless of stated warranties, policies and procedures. A number of years ago, I purchased an above-ground salt-water pool with a Raypak pool heater. It was a good heater, but two years ago reached the end of its life and had to be replaced. I decided to purchase another upgraded Raypak heater (larger and with digital readout). Unfortunately, for some reason, the heater only lasted two seasons before needing to be replaced. While I was initially upset at this prospect, all companies can occasionally have a product that ends up being “a lemon” despite regularly producing high quality products.

You would think that a national brand like Rheem would have a warranty dept that answers the phone. Guess what, they have it set up to loop or busy out!! WTH? All I can say is that I'll NEVER EVER buy another Rheem product. I'll boil my water to get hot water before buying another RHEEM hot water heater.

I had this water heater installed by a professional plumber. This fcat is mute because this piece of ____ started draining on its own had to shut off water to house. Shut off heater and now waiting for part supposedly coming in mail.

I have a small apartment building that was serviced by a 40 gal water heater for over 10 years without one problem. In the last 2 years I bought a 40 gal Rheem water heater and it failed. I was told it was too small, so I purchased a 50 gal Rheem water heater which failed in 6 months. They sent me parts and it failed 2 additional times. Each time requiring a whole new boiler, valve, and thermostat assembly. My question is how did one 40 gal last 10 years and I can’t get 3 years out of a water heater with new technology and a larger capacity? My calls to Rheem were in excess of 30 minute wait times and 20 + callers ahead of me. Another bad sign!

The Rheem 40 gallon gas water heater never worked properly, temperature could not be adjusted and stayed at 120 degrees, even in low or vacation mode. Customer service had 45 hold time, but finally sent out a local plumber, who believed it was a faulty temperature controller. I again had difficulty getting to Rheem customer service, but they ordered a new temperature controller which was installed by a local plumber. After running hot water for a considerable time with controller in vacation mode the temperature dropped but stayed above the 91 degree stated in owner's manual. The next morning I ran hot water on a home thermometer and the temperature shot up to 120 degree, the maximum the thermometer could read. Now I must call to get a third plumber out to correct situation.

Purchased a Marathon 85 gallon Water Heater from Home Depot and had to wait three weeks for it to be shipped from the east coast of Georgia to Columbus Georgia. After receiving the tank, and getting it installed, the “Vacuum Relief Valve” malfunctioned, saturating my drywall (which I had to replace). Called Rheem and was initially told it would be 5 to 7 days for replacement parts. Having explained my situation, they overnighted the parts. 30 minutes after receiving the NEW PARTS I installed the new Vacuum Relief Valve, and wouldn’t you know it, it Malfunctioned once again all over my drywall.

We had our water heater replaced in Dec 2020 with a Rheem Performance 40 gal that was manufactured in July of 2020. August 13th 2021 the S.I.T. valve went bad, so I contacted Rheem on Monday August 16th as it was a manufacturer warranty issue. Rheem was quick to provide a replacement part and tell me they would schedule a technician. Three days later no part, no technician, no hot water. I called back and this time was told the first service rep had misspelled information and they would fix it and get things sent, but they had no technicians in my area so I could pay a plumber myself and submit it for eventual reimbursement.

Purchased new Rheem water heater. Installed in new home 8/27/2020. Tested pressure relief valve as instructed in Use & Care Manual. Valve would not fully re-seat and leaked to ½ gallon in 24 hours. Tried valve several times to see if it would flush out any material that may prohibit it from closing properly, leak continued. Called Rheem Tech Support at 1-800-995-0982 on 8/23/21. Sat on hold for 27 minutes before being disconnected. Called a second time, on hold for 51 minutes before someone answered only to tell me I had wrong department and they could not help.

I bought a Rheem gas hot water tank in middle of November 2020 and by mid June the pilot and burner stopped working. Called and waited on the phone for about an hour to get warranty and they shipped parts took about a week but they didn’t have a technician so I paid $350 for a company to come replace the parts. The parts worked for about month and now again I’m out of hot water and still waiting for them to refund the money I spent because they didn’t have a technician even though parts and labor were both under warranty. After 2 hours on the phone again they are sending someone in 10 days that is out of state to come look at the tank. After talking to a few other people who purchased Rheem products I would not recommend as they all had the same problems.

These products are absolutely horrible. YOU HAVE BEEN WARNED. DO NOT BUY. I am on my third replacement. This one lasted the longest at 24 months to the day I installed. These things are just so poorly made.

I purchased a Rheem water heater, had an issue with it only 1 1/2 years into owing the water heater. Warranty only covers 1 year of labor, so after having a part overnighted, and yes I had to pay for it, part installed, the same issue was still there. At this point, I have paid $300 for someone to come and do work on the water heater and water softener that was messed up because of this issue. Rheem then makes you get the water heater uninstalled, returned to where you purchased it, and tells you that you will have to pay the cost difference if there is one. Mine was $400. Plus the new install, I'm out the door almost $900 and almost 1 1/2 weeks without hot water. Don't buy this junk, customer service won't help you. Better off spending a few bucks and getting a new one. Rheem is JUNK.

Bought this new water heater in 2019. 10 months later per tech support the gas valve was bad, they shipped another one, we installed it in July 2020. Now August 2021 the same issue, looking at other options. The thermal coupler is new, the combustion shutoff is good. Vents are not blocked. My assumption is the new gas valve they sent was a rebuilt one or a faulty one.

I purchased and installed my Rheem gas hot water heater Dec. 2, 2020. For 7 months I didn't have a problem but then like most people on here my pilot light went out while I was out of town so wife had no hot water. When I got home I lit the pilot and thought it was fine only to find out it went out again. Saturday evening I changed the thermocouple I bought that day at Home Depot the same place I bought the water heater so that night after changing that and it not lighting and changing back to the old one I figured it was probably the gas control valve. Sunday morning back to Home Depot to find out none of them had a gas control valve in stock. The gentleman at the store called Rheem and right away placed on hold for 20 minutes till he used another phone to call again. This lady was helpful saying they can get a plumber out but who knows when, so instead she sent me a thermocouple and a gas control valve.

I had a water heater installed in January 2021. June 2021, water heater inoperable. I had the gas valve replaced and polit assembly replaced. I had a Rheem representatives on the phone with technician who installed the tank and they got into a shouting matchen until technician hung up phone. Rheem was confident the thermal release device activated and told me that if the device was no activated, they would replace tank, at their expense, without question. I confirmed that the TRD was still in good condition and was told that they would have one of their approved technician exchange the tank.

Had a plumber install a new Rheem water heater Sept. 22 ,2020. 9 months later the pilot light is not working. Read several others have the same problem. Maybe a lawsuit is needed for them to make it right. Still trying to make contact with them. Terrible customer service.

Once my tenant started complaining that there was no hot water, I checked the water heater and the pilot was blown out. I re-lit the pilot and thought it would be good. Several hours later the pilot blew out again. This process happened all weekend. On Sunday night I stayed on hold with Rheem support team for 1 hour and 50 minutes. After explaining what was happening, They reassured me that they would have someone come out and call me tomorrow. That never happened! I have had a lot of back and forth with this company all ending with broken promises. Having me find a plumber and paying for everything. I have left messages and sent emails and feel that this company should be doing right by their paying customers. I will be taking this to the attorney general.

We have a new Rheem water heater that failed after 3 days after it was installed. We are now almost a month taking cold showers. The plumber is trying his best but Rheem is very slow to respond. They don't care and the important thing to remember is 'They don't care!" Water heaters are one of the last frontiers of scandalous behavior towards consumers. They are all bad.

Waited on hold for 25 mins. Got cut off. Waited another 50 mins. Then they will only send the part that is most commonly broken. We have no hot water, so I expedited shipping for $30. The part didn’t fix water heater. Now I'm on hold, to argue sending the NEEDED part. Which will be another $30 to expedite shipping. I have 23 calls ahead of me waiting. Been waiting 30 mins. I’m fuming!!!!

Piece of crap. Would stop working twice so far in first year. Get real tired of boiling water for a bath while waiting on a part. There should've been no problems for many years. Never again with these people and have to install part myself as it's been 13 months since I bought the darn thing.

Don't buy the Rheem water heater for the warranty, it is worthless. It only covers parts, which leaves you at the hands of the thieving plumbers. The ignition and thermostat system is overly complicated and may fail. Mine lasted 5 years (12-year warranty). The plumber wanted $350 to repair the unit, the part (covered) is $112. My son who lives out of state does home repair and said it was a 15-minute job. I am trying to order the party under warranty but that is not going well. Brand new this tank at Home Depot is $850 installed so it's smarter to get a new one. So buy the tank you think fits your need but don't get excited about the warranty, it's not going to help much.

Your company sucks and take advantage of their customers. You guys sold me a faulty unit. I followed your directions to a T. After months and months of back and forth emails I finally called today. Spoke to 4 people and the last person I spoke to was so rude and refused to let me speak to a manager. I'm out $1500 for a water heater that last 3 months. This is complete ** and not sure how you guys still have a company. I will do everything in my power to make sure everyone knows my issues. And after looking into it I'm not the only one with this issue. You guys should be ashamed to have such a ** company. And to take advantage of people in times like this. 100% the worst company I have ever dealt with. And to not be able to speak to a manager and I even let them know I have numerous emails since February 2021 regarding this issue. I have all my documents of all conversations. So this will be taken to the next step.

Worked great for about 4 months. Then started throwing error codes and kicking off the compressor. So it would only run in electric mode, which is triple the operating cost. I contacted Rheem due to the warranty (be prepared to be on hold 40-60 mins each time), and was told they would send a contractor out. Well, 3 weeks later, I contacted them AGAIN since I had heard nothing, and was told that there were no contractors in my area so I had to do all the leg work to find a contractor who would diagnose it, pay them upfront and I would be reimbursed. Okay, so be aware that most plumbers will not TOUCH a hybrid water heater, what's less try to diagnose or repair it. I finally found one, submitted for the reimbursement (still have not been reimbursed), they sent a replacement control board, had to pay the contractor AGAIN up front to replace the control board (still have not been reimbursed for this second bill), which did not fix the problem.

Bought this from Home Depot just less than a year ago. Gas valve went out last Wednesday. Big sticker on front of water heater says not to return to Home Depot but to call their 800 number. Over the past 6 days I have spent a minimum of 5 hours on hold waiting for them. While this is still under warranty (parts & labor) you will have to pay $30 if you want your part expedited (whatever that means, as the part is STILL not here on day 6). Worst customer service EVER. I was told "you knew what the problem was...the panel blinking lights told you." "Your email with the tracking number must've gone into your spam folder." Among "please hold" like 20 times.

Updated on 09/13/2021: Rheem is super hard to contact, just what you don't want when your new HWH goes out! After months of waiting, and posting bad reviews, I finally got my reimbursement for parts and labor for my 6 month old Rheem Hot Water Heater. Be warned they make you jump thru hoops, wouldn't accept the paid receipt, wanted it "broken down", and a copy of the plumber's W-9 AND a copy of the bank cleared check! So, I waited to post this until their check cleared.

We have experienced the most disappointing customer service from such a reputable company like Rheem. We purchased the water heater from Home Depot for our rental property. In less than 6 months from our purchase, it stopped working. We thought it would be a simple fix, like re-lighting the pilot light, but it wasn’t that simple. I proceeded to call Rheem customer service to find a technician who could help us with the issue. After several hours on the phone, on hold and with dropped calls, a customer service agent was able to help me determine the issue. A part needed to be replaced and Rheem would be shipping that over. Several issues with this solution:

I installed a Rheem 40 gal gas hot water heater on Monday June 7. It would not stay lit. I had the local gas company come out and check the output of the gas meter on the house and then at the heater itself. Everything checked out ok so on Friday, June 11, only 4 days after buying the unit, I called the technical helpline at Rheem. Caitlyn diagnosed the problem as probably being either the thermal coupler or the gas valve and that Rheem would send out the parts. The problem was it would be 4 to 5 business days. That's now an additional week without hot water on a tank which has been installed for less than a week. Expediting the order will cost me for the additional shipping expenses. I waited on hold with the shipping department for a half hour without anyone answering before hanging up and buying the parts locally. I will never buy another Rheem part because they don't stand behind their products.

I installed several same type of Rheem water heaters in my apartments. One of them keeps turning off pilot. I called the Rheem customer support and technique support several times. Every time, I have to wait for long long time before I was able to talk to the support. Every time, they sent me a new pilot assembly since my water heater is still under warranty. I have to spend a lot of money to hire professional to install the pilot for me. The latest one was installed last week but the pilot was off again today. I think that the water heater really has a defect since beginning so the pilot was off again and again since my another same type of Rheem water heater works well so far that was installed in another apartment within the same fourplex building. The two apartments and locations for the water heater are identical.

I bought my water less than a year ago and a defective part made the heater stop working. I called the number on the warranty and got a complete run around for 2 hours kept transferring from one to other. They told me final that in two days they would send some out. The company they said they called didn't get the request for three days and said they couldn't come out for a week anyway. Rheem told me to call my own plumber to fix problem and they would reimburse me. I did what they asked, sent all documents to them, they replied. It will take 6 to 8 weeks for a refund. Needless to say as of today June 11, 2021 I have not received my refund after countless emails. What do I do, please advise. This started in March 2021. Thank you.

I hired a licensed contractor to install a new Rheem water heater. After 6 months the new water heater leaked, it had a crack in the tank. The contractor replaced the water heater under warranty. A Couple months later the water heater failed. I contacted Rheem and they sent parts to my house and contacted their approved/authorized contractor to replace the parts. When the repair was made, their contractor dented in the side of the tank. When I contacted Rheem they told me it is not their problem and that I need to take it up with their contractor and that I would never be able to prove it. Their contractor does not respond to any forms of communication. The Rheem representative were very rude and unprofessional. So I paid ~$2,000 for a damaged, unsightly water heater. Plus, is it safe? Will the damage cause the tank to rupture or leak hot water?

Bought first unit from Home Depot, lasted 2 days with certified installer. Returned and got new unit at home depot. A different plumber certified installed it. Lasted 2 days. Dealt with Rheem customer service, If you get lucky and the call picks up I hope you have lots of time. 2 service calls from their techs that are not in my area. 10 calls, I am ripping this piece of trash out and returning it to the store myself. I already went to the store to complain, The fault is 100% with Rheem. Poor quality product and a joke of customer service.

Bought at DIY box store and passed on warranty. (: 6 months electric coil failed. Warranty paid for part. Plumber charged $700 to install. 8 months later electric coil FAILED AGAIN. Warranty paid for part. Plumber charged $700 to install. 4 months later electric coil FAILED THIRD TIME! Junked the damned thing and paid plumber for replacement with full warranty.

I have a 5 y/o water heater that has a leak. I have replaced the exhaust fan already. I have sent them photos of the rusted and rotted away parts because of the leak. It’s under warranty. They are refusing to replace it.

Replaced my tank gas water heater with a new Rheem tankless, installed by my son. He stayed in close touch with Rheem to install and vent properly and all seemed well, except the unit would periodically hammer loudly when used. Son called Rheem twice about this but could not get any real help. Now it's worse, last night during a bath it roared and hammered and finally shut down, displaying an error code 13. No one will come out and look at this problem so will have to try to call Rheem customer service again. Will update if we can ever get through to any technical help, but right now we are highly disappointed and discouraged with Rheem.

I'm not surprised the company won't claim this profile especially when you have such a crappy product. I would give it 0 stars if I could. As a property manager, I have used a variety of products for repairs and upgrades, and this is by far the worse product we have used in our building. We currently have installed 4 of these and all have had issues from the start. An authorized repairman actually had to come out to adjust them because fire seemed to be spewing out of the exhaust opening at the top. The hold for customer service is by the hours, which shouldn't be surprising since their products are so problematic. Why a retailer would sell such a product unless they are getting special pricing.

I wanted to buy a Rheem Lifetime warranty Marathon hot water tank. They advertise that it will never need changing and will save you so much money in the long run. I was so excited I would never have to change it again... it seemed worth the extra cost... for sure. Luckily I remembered that my insurance requires that hot water tanks be changed every 10 years so I asked the insurance if they will accept this lifetime unit forever and they said NO. My insurance told me that 99% of insurance companies will still require that the unit be changed after 10 years regardless of the manufacturer's warranty claims. Note: I am in Canada. Buyer beware!!!!

They don't make water heaters like they used to, that's for sure. I bought a house a few years ago with a Sears water heater in it from 1977. It lasted until 2009. I had a new Rheem water heater put in March 2014. It failed May 2021, right after the 6 year warranty. The heater element rusted right through the tank, and this is a water heater that was connected to a water softener, so no hard water going through it at all.

We built a new house in 2013. Our Rheem 50 gallon water heater is only 8 years old but of course, this happens right after the warranty is expired. We finished our basement about a year ago. Thanks to this water heater failing, we now have to replace not just the water heater, but all of our beautiful new hardwood flooring, the carpet in the bedroom and some of the drywall. Original water heater = $1,000. New water heater = $1,000. Homeowners insurance deductible = $1,000. Time off from work to remove everything from the basement to pull up the flooring = $840. Total cost of owning this thing = $3,840. Steer clear, folks.

2Nd water heater in two years, this one I just bought on 4/21/2021 and 3 days later it won’t light, I call them and they tell me they will ship a part which will take 2 to 4 business days after several days of waiting for the warehouse to get the order and ship it, don’t buy this crap. They are the worse, 500 dollars for a piece of ** and no hot water for days.

Purchased a brand new Rheem hot water heater from Home Depot in 2018 and right out of the box it was DOA. It says right on the side of the heater to not return it to the place of purchase but rather to call Rheem customer service (which is the worst customer service). Three days later (without hot water) I received a replacement controller. $225 later a plumber installed it and it still would not work. Two more calls to Rheem (they called themselves Rheem because they ream you) and they ship a replacement pilot light kit. $180 for a plumber to install and after many attempts it lights and heats.

My water heater failed and after contacting Rheem tech support they agreed that the unit needed needed to be replaced. No one in my region [including Rheem] had any replacements so Rheem told me to purchase one from Home Depot, which I did. After months of emails, submitting numerous copies of documents and hours of phone calls I received a check for 1/2 of the replacement unit value. Rheem informed me that the unit wasn't worth what I paid for it. My cost would have been the same from Rheem, Home Depot or a Rheem authorized dealer. Rheem's lifetime warranty is a lie. It's a great water heater, but you would be better served buying a decent quality unit from another manufacturer. If I had known that they weren't going to honor the warranty I would've bought a different brand.

We purchased A Rheem Water Heater, model #6G40-36F3 at Menards. My husband installed it and as he tried to light it the ignitor would not work 90% of the tries. Called the phone number for Rheem in a big sticker on the side of the heater. It says not to return to the store to call them for assistance. It said they were not available even though according to the sticker on it they are available 7 days a week. We looked up some other numbers and tried to contact them but no one available.

Gas control Valve went out. Sent me the wrong valve. Sent me a pilot Valve assembly that compatible with the valve they sent me but, failed to place work order for technician to install. No hot water!!

In the span of 2 years, I've had two Rheem Water Heaters. Both failed on me. One was a hybrid. It worked fine for about a year 1/2 then failed. After working with Rheem support which is horrible, I took it back to home depot and got a replacement. The replacement was a Rheem Gladiator series. My plumber installed the replacement heater and that one failed within about 3 months time. I will never buy a Rheem heater again.

Purchased a water heater 5/26/20 and it stopped working within 10 months. Called company and they stated that a part in water heater was faulty and they would replace it. They sent me an e-mail that I was able to pay up to $450 for product and installation. Needless to say, the contractors that I spoke to, laughed at that amount. Plus, I could not get any of their contractors out for at least another 2-5 days. I called back and spoke with a supervisor who said I could take it back to store and get replacement. I told her I did not have receipt but I did purchase date and product registration. She said that would not be a problem because they have the ability to look that up in their system. The store only prorated the product.

6 months after the warranty on my water heater expired it burst and caused approximately $9000 in damages. Tried contacting them but have not been able to get anyone to help. This same water heater in the house across the street that was built in the same week as mine burst on the same day as well. Obviously a bad coincidence but still.

I have a Rheem water heater and the upper thermostat went bad in a unit that is less than a year old with me. Called the support number on the unit due to no hot water. Troubleshooted it and they said they had to have me call an electrician to check the unit for proper power. I did and the unit has a bad upper thermostat. Rheem support argued with me about the electrician did not do the right testing but yet they are sending me a upper thermostat anyway, the support person did nothing to help the customer and I called back and it got worse from there. The other customer service person argued with me that the power was wrong and the unit was hooked up wrong but yet the unit worked fine for the first 7 month I have had it.

One week already and still no resolution from Rheem. Said parts ordered but not here yet. We are family of 6 with newborn infant with no warm water. Supervisor offered $60 to compensate inconvenience. 7 days... still counting, no help or resolution. Very callous staff from person answering the phone to the supervisor Michael who did not offer help. Spare yourselves GRIEF... This company is a heartless, monstrous entity.

After plumber installing a Home Depot Rheem 40 gal hot water tank, 1 week pilot goes out. It won't relight, customer service said it needs a new pilot something (in the meantime no hot water for tenant), get new part, then find out it needs a new burner will mail it within a week. In the meantime I buy a new tank, not it inconvenience tenant. Today on line with customer service for 1 1/2 hour and they will not replace tank. THE WORST I HAVE EVER DEALT IN MY 70 YEARS.

Purchased 03-10-2021, picked up 03-11-2021, installed 03-13-2021. Flashing error code of 8 flashes, pause, 3 flashes. Call Rheem 3 times, get busy signal. Call hour later, on hold for 38+ minutes. Told faulty gas control valve, part to ship 03-15-2021 but will take 2 to 4 days. Called 03-15-2021, on hold for 45+ minutes. Told part unavailable with no expected back in stock date. Also told I can look for part locally and pay for myself, or remove entire unit and return to Home Depot. Why should a customer have to do twice the work for a faulty product? Then told a service tech would do it, and that they would contact me within 24 hours to schedule, no call after now 33 hours.

I purchased a water heater by Rheem less than 6 months ago. The gas valve went out on a Thursday. Rheem sent out a technician on Monday late evening. They wouldn’t overnight my part. I was told 1-2 days for the part to arrive. My part should have been overnighted seeing how it’s only been <6 months. Over a week w/o hot water.

I purchased a Rheem electric hot water heater from Home Depot in 2016 shortly after an earthquake broke the inlet to my old unit. After about three years, the upper thermostat stopped working which resulted in very small amounts of hot water supply. I was advised by the warranty department I could replace it and the cost of the new thermostat would be reimbursed. On 12/4/2019 I submitted the receipt for $21.62 to Rheem and was advised I should have my reimbursement within a few weeks. I have called and emailed them countless times over the last 15 months as to the whereabouts of my check, and still nothing. Do NOT purchase Rheem under any circumstances, I never will again!

DO NOT BUY RHEEM. LOUSY PRODUCT!! NO CUSTOMER SUPPORT!! WARRANTY IS A JOKE!! Purchased Rheem 40 Gallon electric water heater from Home Depot Online. Had very hot water for 2 days. Then over next 2 weeks water temperature started declining. Yesterday water temp not even lukewarm. Unit has completely failed.

I bought new high end 50 gal electric water heater. After cost of installing, the top element was not working. It seems company does not make sure all is working before selling. They were good to send a new heater element but took a week with no hot water and difficulty in installing with specialized tool that no suppliers sell because they used a non conventional screw size.

All I wanted to know is to how often the recirculation pump needs to be programmed on my Rheem Platinum Tankless water heater. I tried the "learn option" and it didn't work good at all. Every time I have called I get to talk to someone, give all my info, just to be transferred to "level 3" or another dept just to be on hold 30-40 min. Finally, when I do get to talk to someone, the different guys I've talked to were very rude, disrespectful, and honestly didn't seem to care if I got an answer or not. Never will buy a Rheem product again. Tech support terrible.

We had to replace a gas valve within a year - it was $340. The water heater alone was about $380. We took good care of the water heater. There is no reason it should have went out. I called the 1800 number on the water heater (under it - it says not to remove or try to return it). The 800 number says it doesn’t exist or something along that line. I went into Menards and they told me Rheem now is who to call - even though it says Richmond - I called and was put on hold for warranties for hours - about 4 hours then I was told to fill out some forms - they would send them through email.

I recently purchased a Rheem 40 gallon electric water heater from Home Depot. The day it was installed I waited about 8 hours before trying to use the hot water which was a lot longer than the 2-3 hours recommended by my contractor. Much to my dismay, there was still no hot water! After a second visit from my contractor it was determined the bottom heating element was defective. A call was placed to the 1-800 number on the water heater and here I sit waiting and wondering if a technician will come out to replace the part anytime soon. Very disappointing to have this happen on a brand new water heater.

My 40 gallon gas Rheem water heater was only 3 yrs old and the bottom of the tank gave out filling up the catch pan and dumping water all over the ground. Attempted calling Rheem for help, what an awful experience that turned out to be. Sure wish I had done some homework up front before purchasing. Home Depot, shame on you for selling/pushing this junk for sale. Folks, Do Not purchase a Rheem. The product is junk and the customer service is non-existent.

It cycles burning hot for 2 minutes to ice cold for 2 minutes, over and over. Tons of replacement parts and service calls. Replaced our water and gas lines. Nobody can figure it out. Rheem won't fix it.

When this water heater started not working properly, after 5 years, with a 12 year warranty, Rheem made it VERY DIFFICULT and time consuming to get through their phone systems (hold times of 30+ minutes and no answer) to set up appointments, months have gone by. Rheem plumbers have been out twice, Rheem has not fixed the water heater, and now say we need to disconnect and return to Home Depot to get a credit. This would cost hundreds to have a plumber come do this, and in addition HD says they don't have this model number so we can not return it there. No use to have a 12 year warranty that doesn't actually help at all. What a rip off, Don't buy Rheem!

Purchased a Rheem water heater, it failed after 30 days. That was on Oct 15th, it is now Jan 2021. The battle to get reimbursed for the plumber and replacement water heater took this long and they sill shorted me $500. Long wait times on the phone for support, product is sub-par. I would avoid this brand.

From reading the other reviews this seems the consensus with hot water heater by Rheem. I wish I would have read these before my purchase. I purchased and installed the hot water heater on a Friday in January 2021. Followed the instructions and waited the amount of time for the water to heat. It game hot water for about 5 minutes and then continued to blink and indicate re-heating. Called the company that it states on the side of the water heater and the person I talked to was less than accommodating. I have contacted a plumber to come and look at the water heater that is failing to heat. Do not buy this product. With every purchase there is a possible issue that consumers must deal with BUT customer service should follow.

Horrible service. Rather heat my water up by stove than buy Rheem. Disrespectful and just plan rude. Bought a heater under 5 months and broke and they won't help me fix it. Told me to drain it and bring it back. WHAT?

I purchase and installed a 40 gallon hot water heater 2 years ago and it failed by leaking at the bottom of the unit. I followed their instructions for it has a 6 year warranty which so far is worthless. For 2 weeks all I get is busy signal when I call the number they provided. They provide no other way to lodge a trouble ticket or complaint. I will NEVER buy on their products again.

I had a new 50 gallon water heater fail under one year of installation: i.e. Bad thermal sensor. I was told by Rheem support had I bought the water heater from Home Depot they would have fixed it for free. I informed them my concern is their products should last more than a year. They even refused to cover expedited shipping costs.

WE had a Rheem water heater installed on December 3, 2020. Almost immediately, the water smelled of rotten eggs. We have softened water and it is not from a well. No problems like this with our previous Whirlpool water heater. Rheem says we need to replace the anode rod and are giving us no help at all. So, we need to pay for a plumber to fix this problem on a brand new water heater. VERY disappointing.

Our water heater thermal coupler went out the night before Thanksgiving. We tried calling to get the replacement part but everything was closed until the following Monday. We called the tech support and the customer service said that he has been doing his job for so many years and it was not the thermal coupler and said it was the gas control unit. We took his word since he said he was the expert. We paid to have it expedited for next day. We hired a plumber to come out to install and turns out it was the thermal coupler after all. I paid for the plumber for the service call. I called Rheem and after over an hour waiting was finally able to talk to the manager and he agreed to refund the expedited delivery charge. Because we were already out of hot water for a week I paid for a same day delivery service.

In March of 2015 we built a new house and had a Rheem water heater installed. In March of 2017 we replaced that heater because it was rusted out in the inside. Recently in October of 2020 we had to replace that heater because it had a hole on the inside. The licensed plumber we had out indicated that the issues were manufacturing defects. The heaters have a warranty of 5 years but the parts and labor only 1 year. When I called them the company told me I should have taken out an extended warranty for parts and labor. Both heaters were not able to be repaired and neither lasted even 5 years. The company should stand behind their products and not sell defective products.

Purchased a Rheem hot water tank and had it installed August 2020. It is now mid December 2020, and the hot water is running out in short time. This was due to the bottom heating element failing. Rheem’s warranty at this point is full parts and full labor. Called Rheem and after a few transfers I was finally given a service approval. Their plumber did call the next day and they did show up the following day. The tech tested the bottom element and stated the element faired due to "Dry Fire". I know this was not the case. The electric was only turned back on after the tank was filled and the water lines had the air evacuated. I mentioned these details to the service tech, and he gives me this other "BS" explanation about "if the tank was left outside to long when it was being installed-the sun can heat up the element- bla, bla, bla...".

I detected gas leak from less than 1 year old Rheem water heater. Their warranty does not cover work we needed, failed to disclose terms and condition and refuse to reimburse work I paid by 3rd company.

I purchased a brand new 40 gallon Rheem water heater in November of 2019. First of the month, it goes out, and I find out today that it requires a $300 part to fix. I'm just past the year warranty on parts so for a brand-new appliance I have to pay basically half the purchase price of the water heater itself just to possibly get it back in working order. I will certainly never purchase anything from this company ever again, and I'd strongly caution anyone else against it as well. I have never been this livid with a company in all of my 40 years.

I am not upset that a part went bad, I get it… things happen. The only reason I gave a second star was because everyone I spoke with was very polite and professional. What is disappointing is that Rheem does not consider my family having hot water for six day an issue. I am betting that the top brass at Rheem have not had to go through their warranty department for a repair, otherwise it would not be this way.

We bought the Rheem Water Heater 2 years ago. First 6 months, the Honeywell gas control light flashing 7 times and no hot water at all. My husband called Rheem, they said the Gas Control failed. They charged around $100 for sending a new gas control. Recently, the gas control failed again. This time is in cold season and we waited one week for the part coming. That's horrible when we do not have hot water in used. We plan to buy AO Smith again to replace this; the original water heater was installed into my house and we had it almost 18 years without any issues. Thank you for reading.

To follow up with the pictures I submitted and to the part that was burnt. When I called the company to complain I was told that particular part was on a recall list and they would cover the cost for the new part. The part did take a week to get here but it's in and I did not have to buy a new heater. The 3 stars are because they took a week to send the part or I could have paid for the expedite cost which I felt I should not of had to since it was a recall part. They did not give me a hard time, they were polite, and knew exactly what was wrong. I still felt they should have overnight the part.

I had to call to get a replacement on my 6 month old water heater. I spend of 2 hours on hold or being transferred to different depts before getting connected to the shipping dept on the second attempt. After getting connected to the shipping dept, I was ask to give them $30 to overnight the part to fix the 6 month old water heater. It’s unacceptable to ask the customer to pay to ship the parts to fix their products. Rheem manufacturing process failed, and now they want the customer to help defray the cost. The part should be overnighted at their expense.. It would very easy to avoid that cost... BUILD A QUALITY PRODUCT...

Purchased a Rheem's Platinum hot water heater. A little after a year a leak developed and burnt out the control board. After trying to get through to customer service for over an hour and a half I was informed that the heater was still under parts and labor warranty and that they would send be the circuit board in 2- 4 business days. I asked if they could expedite it. Again I was put on hold until the shipping department picked up. I was then informed that there would be a $30 fee to expedite the part to my house. Does not seem fair that I would need to pay for a part that is defective and a direct result of Rheem's poor manufacturing.

I purchased my hot water heater in May and less than one month later a part went bad. The heater would not stay lit. The part took over 7 days to come then another part went bad. Now I have to wait 2-4 more business days for that part to come. After spending 1000.00 dollars for a hot water heater in May I have had parts replaced on a brand new hot water heater and now it's November. I have a 6 year warranty. It's just the inconvenience on a tank I have only had 5 months and 1 week. I will never buy a Rheem product again.

Purchased a 50 gallon Rheem electric hot water heater from Home Depot. Had a master plumber install the water heater. He thought all was working well. Never got any hot water. Plumber came back later to see what was wrong. Plumber contacted Rheem and explained what was going on with the water heater. Rheem told him it was defective and gave him a case number. They also told him a plumbing company in Maryland would handle checking out the heater to see if it could be repaired. By the way, I live in Georgia! Plumbing company in Maryland told my plumber they did not have a work order for my water heater.

I purchased over $30,000.00 of Rheem products for my home being told they were the best by HVAC contractors. Yes it was the best for them because they always fail and need service. I am on my second instant Hot water tank that just failed once again. The Rheem people are curt, and don't deal with consumers well. I had to pay for an electrician to see if I had enough power, which I told them I had, then I had to get the plumber back a number of times. First it may be the fuses, OK Then it may be the Keypad OK another $85.00 OK then it may be the computer board, or the fan, or some more fuses maybe another $500.00 plus labor.

Please DISREGARD the bad review. It was not a Rheem issue. My mistake. Explanation (maybe others can learn from my mistake): The catch pan at the bottom of the water heater filled with water up to the overflow pipe that goes to the drain. I vacuumed the water out and made sure no water could enter from the drain pipe. (The drain pipe is also used by the furnace and air-conditioner.) After a few hours there was more water in the catch pan. I assumed this was confirmation that it came from a leak in the water heater. I was wrong!

Shame on you Rheem. I am certain I'm not the only one who got reamed.

We purchased a Rheem hot water heater which recently turn 7 years old and from the start we had problems and Rheem refused to replace this defective until... On 9/9/20 the heater broke flooding our basement. I never heard of this horrible company and should have never allowed this unit to be installed. When I called Rheem on 9/10/20 first claimed that they never heard from me and then found that they did indeed found one complaint in their files. I review this corrupt company online and the complaints like mine were many with the same lies.. To customers wanting to replace the heaters, please DON'T buy any Rheem products, because you will be dealing with a dishonest company, they want your money and when you have a complaint you can just DROP DEAD..

Purchased NEW unit through a marketing company on Ebay. Verified with Rheem the Serial number had never been registered. Installed unit and just in five years the heat exchanger has failed within the parameters of the 12 year warranty. I have gone back and forth with this company and realized they do not stand behind their products over technicalities.

I replaced my old water heater at my rental property after 15 years and due to the small space I have, I purchased a "Performance Platinum" little over 5 years ago. It's been working well and tenants are happy. Couple of weeks ago the pilot stopped working and wouldn't stay ON. Looked up in YouTube and found a few Very Useful clips by professional repairmen. The "Gas Valve" had stopped working and needed to be replaced. Called Rheem's Customer Service Dept and on the phone they suggested the same thing as I explained the problem. They actually sent me 2 parts they thought needed. One was the Thermocouple and the other one a Gas Valve. I had already cleaned the Thermocouple but they still sent me the part to make it easier for me.

My water heater was not even five years, I had a six-year warranty. Sunday morning I awake to a flooded garage. As an elderly disabled woman, I didn't know what to do. That day I had to get it replaced, which was very costly for me, I felt relieved that it was still under warranty. I called first thing Monday morning, he asked me so many questions, then made me go out in the rain to remove a metal panel from the unit and drilled me on what I saw inside. After that he then claimed it was a parts issue that could of been replaced and therefore his hands were tied and couldn't do anything for me.

We owned a Rheem electric 50 gal, water heater. We bought it in 10/2016. We had a leak and called Rheem yesterday to make a claim. Within 15 minutes we had a claim # and was told to return the unit to seller [Home Depot]. We did and picked up a new Rheem electric water heater. We decided to buy an upgraded Rheem and have hot water once again. All good. Based on OUR experience we give Rheem customer service and warranty 5 *****..

Rheem hot water heater installed approximately 1 year and 9 months ago, tonight flooded our clothes closet. It was draining to the outside but the small drain could not handle 40 gallons of water pouring out. Like many other reviews we thought Rheem was a good product, we were so wrong. We will NEVER recommend Rheem nor will we ever buy another Rheem product.

My 8-month-old Rheem water heater GUSHED all 40 gallons that were in the tank. I called Rheem and was told I was not covered because their warranty begins when THEY manufacture it, NOT when you buy, install it! I asked the less than professional "customer service" rep how I would know it was manufactured and with a snicker, she said, "Oh, you wouldn't." I spoke with 4 people throughout the day, each with a different explanation. They emailed me about doing a "leak test" which only flooded my utility room A 2ND TIME! Never, never, buy another Rheem water heater again. They are obviously poorly made, and their customer support is worse!