Rheem Water Heaters Reviews

I bought Rheem water heater and just after the warranty the tank started to leak. Had throw out to the garbage. Never buy again. Very unreliable product. I had to repair the entire floor due to the flood caused because of this water heater.

I purchased this product through my plumbing company. Hot water lasted around 70 days. Then started going out during shower. Called customer service through Rheem got an overnight element delivered. Called back to set appointment to install, said they had no one in our area to service product. I live in Houston, TX. 4th largest city in the U.S. Asked to speak to supervisor. Put on hold. No supervisor answered for over 15 min. Called back. Talked to Joe. Said he found a plumber. It would be 5 days to wait for service. Got a warranty claim #. Was able to get original plumber to fix the problem. Same thing happened to me as Lindsey of Saint Paul, Tony of Lockport, Ny. and Glenn of Titusville, Nj. Will never purchase a Rheem product again. Spread the word. This company is screwing their customers. Keep in mind, broke down after 70 days of install.

We installed a brand new Richmond 40 Gallon (Rheem) water heater which we purchased from Menards. It has a faulty Thermal shank. This has left me (and a renter) out of hot water for 3 days, while waiting for the part to arrive. Unfortunately no one has the part in town and there are no service technicians for the Saint Paul Minnesota area. I have called 15 plumbers off the list that was sent to me and I had difficulty finding one who will come out on short notice. I will not trust that I can have someone arrive after hours (@$259 an hour) and still be reimbursed. I will have a person tomorrow morning, but that means I will literally be boiling water for my renter's bath. I am not looking forward to the paperwork I need to fill out for my claim. And I am disappointed that I will need to wait for my check to clear as proof of payment before finishing my claim. This is just more of a time delay to an already time consuming situation.

NEVER BUY A RHEEM HOT WATER HEATER. We bought a 40 gallon Rheem hot water heater from Home Depot. After 2 weeks we awoke with the house full of fumes and the carbon monoxide alarm was sounding. Here is my experience: 1. They don't actually have technical support. What they have is untrained people, without any actual experience reading a script from a manual. 2. If you have the same issue 2 or 102 times they will repeat the same painstaking process each time as though you never had the problem before. 3. If you ask to speak with a supervisor, they are basically hired to ** the customers and duck liability.

Had a problem with the product eight months into it. Call customer service. They give you the runaround all the time. They make it seem like it's your fault. Had to technician come out and check it out and they don't argue with them like they didn't know what they were doing.

We have decided to replace our hot water tanks before it fails. My wife figured it was about 13-14 years old. I was shopping around for a tank and it finally clicked, why don't I see what brand we have now, as 13 years is pretty darn good. The installer had the date of installation Dec 24/2001... WOW. It’s a Rheem Professional 410 professional grade. So that's what I will be looking for now. A instructor at my work in the plumbing department suggested I get a basic model (6 year warranty), but make sure I drain the tank once a year and wait until the water runs clear to get all the sediment out and prevent corrosion. Don't forget to turn off the breaker first. I'm definitely getting another Rheem. Good luck with whatever you decide.

Manufactured Sept 4, 2018; failed October 9, 2018 - I thought I bought a premium water heater with a good reputation and service. The lower heating element failed (error code A105), which they say they will send me, and then I can either hire a technician to replace it or I can empty the water heater and do it myself. This is not the warranty I expected. This water heater was just installed, and they sent a bad product. I expect Rheem to bear the entire cost of fixing it in the first year -- not to send junk and make a customer bear the cost of repairing their mistake.

Brand new gas water heater. The Pilot light would not light. Called Rheem, who had me test it and concluded it was a bad gas valve. Rheem support said they would send a plumber, who did call nor show up. I called Rheem again and said I was not happy and I might return it to store. The Rheem rep said they would not authorize the return. That sounded fishy, since the store's policy doesn't require Rheem's authorization. This company seems to be riding on its formerly good 20th-century name now, making junk and telling untruths to customers to try to keep them from returning it to the store.

After doing some research and talking with a few people in the industry, it's apparently common for these companies to charge full rates for "warranty" repairs. IE: They charge $700 to install a compressor that's worth $450. Sounds like I could buy the compressor myself and hire them for $250 to install the thing. That would actually be fair and worth it. However, this is warranty work we're talking about. The compressor should be free. That leaves a "labor" cost of $250. Let's add $100 for the 410. Hell, let's add $200: That would make, at most, $450 for labor and 410. No! I get charged $700 L.A.B.O.R. Here's the kicker, a used Lennox XP14 goes for $700. But I'm sure to get these guys to install the whole thing it would be even more $$$ for about half hour more work. Will never use Rheem again!

I bought a Rheem Water heater at Home Depot in Daphne, AL two weeks ago. From the start it leaked on the cold water supply side. Technical assistance sent two nipples and contracted a plumber to replace. Even after replacement of the two nipples, the leak was still there. Reaching out again to their customer support they indicated they had no contracting companies around Mobile, and that I had to hire a plumber myself for replacement and reinstallation. Meaning I would have to pay upfront and then invoice Rheem. They are not even interested in picking up their piece of junk back to investigate further the quality escape. Honestly, they should drop their current business for two reasons: poor product quality and very low-grade customer support. I will never buy their junk again.

This is the third Rheem water heater we have had in 2 years! First one had a leak at installation. Second one leaked while we were on vacation and flooded parts of the basement. The replacement we received today came with a crack in the plastic surrounding the water inlet. Each time Rheem admits the unit is defective but does not make any offer or attempt to pick up their substandard product. Instead I have to disconnect and haul to Home Depot myself.

My experience thus far with Rheem and the support has been dismal. We bought and installed our first solar hot water tank using a recommend Rheem System. Since install, the 15 year old tank used to fill a soaker tub but the new one will not. Apparently we were recommend the wrong one and this unit is meant for a large solar heating array, not a small 2 collector system. Nobody asked about the size of the collectors. A month to get the proper spec sheet once it would not even fill the tub half way. Over a month to be told that it is the wrong unit and it is not meant for our cold climate and a small collector system. This have been going on since January and still no real response from them. No solutions and no help to follow up from our rep or Rheem to date.

6 years ago, I purchased a RHEEM water heater from Home Depot which lasted only 3 years with only two in the household. June 18, 2015, I purchased an American Standard from a private retailer after researching the best water heater to purchase which also lasted only 3 years. It was a terrible, stressful ordeal with both companies. Rheem and American Standard each sent parts for their 6 year warranty stretching two weeks until I'm stressed to the point of purchasing a new one because none of the parts solved the problem.

I wasn't going to complain, even though I was mad for the slow and poor response from Rheem in Warners Bay to fix our hot water service. I have had 2 neighbors prior to our hot water service breaking down, and another today who have also had their hot water unit go! The first had their's fixed the next day and the other will have their's fixed tomorrow! We contacted Rheem's 24hr service and no one answered, we tried many times, then my husband sent an email and again no response until we sent another 18hrs later! This was Sunday 1st July and Monday 2nd July! Our hot water was spewing out of the system and the last Rheem installer busted the tap on the system and it could not be turned off only at the water mains which meant we had no water whatsoever!

Yesterday around 5:30 pm I heard a loud popping sound and looked up. Saw sparks coming from the lower level of my home. Upon further investigation, I started to see and smell smoke. Once I figured out where the smoke was coming, I quickly discovered the source of the smoke, which was from my Rheem hot water heater that had caught on fire.

Hot water heater is gurgling and making thudding noises. Home Depot, Rheem and the General Contractor that Home Depot sent out to install not standing behind warranty. My Husband was on the phone for two hours today with all three companies. When hot water heater explodes because that’s what it sounds like it’s going to do - there are going to be some large lawsuits filed. Just sayin’. Thanks for the awesome customer service Rheem.

I have bought two Rheem tankless water heaters in the last three years. The first was undersized and quit working. I get that. The second was the Professional RTEX-27 series which is classified as a whole house water heater. Had for 11 months and it also quit working. 743.00 dollars for a 10 month water heater, never again.

I installed a Rheem 50 gallon electric water heater in September of 2016 and had a manufacture date of August 23, 2016, less than 2 years old. I noticed paint flaking off around the bottom and some minor rust forming around the bottom and where the paint was flaking. The water heater is in a basement room but is on a wood platform and not on a moist floor, and has a dehumidifier 5 feet away. I called Rheem customer service to explain the problem. They asked for pictures, which I sent them.

Very displeased with Rheem warranty experience. My water heater burned up and it was a part of a warranty claim. I called and was sent an email and opened up original case where I sent pictures of my burnt up water heater (which I still have my pictures) which this water heater was 4 years old and a part of a recall. After I sent in the pictures I had talked to a lady in regards to getting the pictures. She mentioned that it was really bad and Rheem was going to send me an email so then I can go to Home Depot and find an equivalent water heater at no charge. But when I called in the next day no one had any clue what I was talking about and sent me an email but they started a new case. Which is really odd they would give me a new case number... they must have gave me a new case number since they didn’t want help out with a recalled product.

I needed to replace a 40 gallon gas water heater in a basement. I bought the replacement heater from the local Menards store. I installed it and it didn’t work. The water heater would shut itself off right away. There is a 8.5” x 11” sticker on it saying, "Do not return to place of purchase." I called the 800 number they had on the sticker. I got hold of their technician, the technician explained that I had to take apart the water heater and change some parts on it that he would send me. I told him I bought a brand new water heater. I’m not changing parts and waiting for replacement parts. I’m going to drain it, drag it up the stairs, load it in my pickup and return it to Menards. Probably wasting a day in the process. I also paid a plumber to come in and verify that the water heater was defective. I suggest everyone return their defective water heater to help Robertson/Rheem with their quality control.

18 months ago I bought a Rheem water heater from Home Depot and had it installed by them. Friday night, May 25, the pilot light went out. We were unable to keep it relit. Called Rheem. (Has six year warranty.) Paid $1600 for the heater. They said it probably needed a Pilot Assembly Replacement kit. They would send one to my home from the parts dept. However, since it was the beginning of the Memorial Day weekend, the part couldn't be delivered until Tuesday!!! (Four days later). Their parts department wasn't open all of the three day holiday. So, on Tuesday morning, I called to track the part. They couldn't tell me anything, except it would be sent out that day, and arrive on Wednesday. Now five days without hot water. I asked to speak with a manager. Said nothing he could do would expedite the part. He was sorry. Very poor PR for Rheem. Additionally, Consumer Reports, that I belong to had no ratings for Water Heaters. Not a happy consumer today. Very upsetting.

I bought a newer house in 2010 with my wife to start our family. When I bought this house, I wanted it completely turn key and maintenance free for a while so I replaced all the major appliances with high efficiency appliances, for example, this Rheem Power Vent Hot Water Heater Model RH PDV50-65. This was installed by a professional contracting company, and was never adjusted or messed with in any way, other then the consistent problems. Every single winter this unit would power cycle, and I would have to be outside with a hair dryer blowing out the intake and exhaust pipes to thaw them so the unit would work. Several times every winter this would happen.

Update to my post earlier today. The third Rheem hot water heater 50 gal, tall version was bought this evening. I installed it because we need baths and I cannot wait for Rheem. I bought this Rheem from Penco instead of Home Depot. Now I do love Home Depot and their customer services is splendid. However , I have learned that Rheem makes different models of the same types for different distributors. Looks like to me Penco's unit cost $476 instead of HD price of $418. Guess what happened? Penco's Rheem was installed and did not leak at all, no leaks, we are finally taking baths. So HD has a cheaper version and it's also less quality. Why cheaper if it leaks? Give me Penco. I love ya HD, but I had to stop smelling. Lol.

My basement flooded nearly three years ago. I had to replace the water heater down there. I know you buy a Rheem Platinum Performance because Home Depot said it was the best. Now, it is the fourth time I have no hot water. There was even a recall that I did not know about until I called about having no hot water. When the front panel was removed by the repair guy... Several wires were burnt off. Scary. Now Rheem tells me to go buy a digital multimeter and call them back so they can walk me through testing the thing myself. Plus, they are telling me that the warranty ran out in 2015, yep the year that I purchased it. How does that work/ Don't buy a Rheem unless you want a low quality product that the company won't cover when it is broken. In my case there was a real chance of a house fire. Be Warned!

Got the Rheem tankless water heater in 2015 through the contractor we used at the time for purchasing and installing the water heater/furnace. The townhouse was under major renovations until October 2016 when we moved in. The water heater worked perfectly until the beginning of March 2018, when we started to get the ERROR code "11". Since then, until the current date May 9, 2018 the issue has not been resolved. Manufacturer is blaming the installer and keeps telling us that the product must be re-installed in order to work. So let's revise: it worked perfectly for 1 1/2 year and now when it is not working, it is because it was not installed as per requirements... The contractor I am currently using to resolve the issue has been back and forth with the manufacturer numerous times but their customer service is extremely poor and very frustrating with no real help or viable solutions. STAY AWAY FROM RHEEM PRODUCTS.

The "professional" plumber installed a Rheem Professional water heater. Two years later it has failed and its bottom tank leaks. Turns out the thermostats were installed wrong at factory. Rheem claims I or someone else intentionally switched them. Seriously??? Warranty not being honored.

I bought a Rheem gas water heater and about 2 months later, it makes a loud popping noise and goes out. I call the company and they are rude with me. I have been on the phone back and forth with these people for 2 months and I still do not have hot water. The part they sent did not fix it. My plumber says it's not fixable and needs to be returned, but apparently the company is going to go bankrupt if they let me return the water heater and will not give me a return code. I don't know how many things I'm expected to do before they finally decide to give me the code.

We had a new high efficiency 50 gallon #CNRHE50 serial #A251507425 Rheem hot water tank installed in 2015. March of 2018 we noticed that we had no hot water and there was some leaking in the pan below. Our installer thought it might need a Valve replacement but after further investigation he found it needed to be totally replaced. Thank goodness we had a full warranty for replacement. We are now out of pocket $551.25 for service charges. We are not happy and will never get another Rheem hot watertank again!

Same issue of low voltage keep coming back to haunt us (Rheem Water Heater Model No. XG38T06EN38U1). No permanent solution provided by Rheem customer service. They have send the replacement part each time but it fails in four months. They cannot send any tech to fix it or find the issue.

This is the 2 Rheem 360 gallon hot water heater model G65-360-1 that has leaked in less than 5 years. The 1st one lasted under 4 years but because Rheem only offers a 4 year warranty from date of manufacture not install we had to fork out $15,000 to have another heater installed Dec 2016. Going with the same model allowed for quick replacement which when your business is closed because of lack of hot water fast is best.

I bought a gas water heater at Home Depot by Rheem about 1 1/2 year ago. It failed, Rheem labels the water heater not to take the water heater back to Home Depot but, to troubleshoot the problem thru the phone with them, after they “think” they know what the problem is, they mail you parts for you as a customer, replace them (like the customer is a plumber or a technician). It didnt work the first time, troubleshooting thru the phone again, now they thought they knew what the problem is, send another part, replace it. It worked for 2 month, and failed again. Call a third time, troubleshoot, then they authorized to take the water heater back to Home Depot for a partial credit... after everything you have to go thru, not having hot water for 2 weeks, paying a plumber for all the labor, taking the water heater back to Home Depot. It’s a very disappointing way of dealing with this kind of help from this company.

I bought a Rheem water heater in May 2017 from Home Depot. 7 months later it failed right on Christmas Eve. I called Rheem and the warranty part was sent quickly, but since they could not find any contractor in my area to do the work, they said I can use anyone local. I filled out the warranty claim and sent all the required paperwork back on Jan 2nd, 2018. First they said it'll take 6 - 8 weeks to process the claim. It's now 2 1/2 month (March 16th, 2018) and my claim was still not processed.

We have a 50 Rheem model #XG50S12DM4000. It is still under warranty but try to get Rheem. Suddenly Friday evening it stopped working and Sat. morning we called Rheem. We were told the starter was bad & that the part would be FedEx to us. Mon. I called & was told the part was just sent. We would have it by Tues. and a service company had been alerted for installation. The part did arrive on Tuesday and I called Rheem again to be told at first that no one had been called. That was amended to say the CNJ Service had been notified. When I called that company CNJ said they hadn't been called & weren't available before Thurs. or Fri. I found another plumber who found some other problem. Still no hot water.

I had a Rheem tankless water heater model # ECOH200DVLN. The unit was in warranty when it started leaking from the inside all over my basement. I contacted Rheem. They asked me to take some photos of the heater. I emailed the pics to them and spoke again with a Rheem Rep who told me that my water heater wasn't covered because my vent terminated under some deck stairs. I asked if he truly believed that was why it was leaking. He said that it didn't matter because it wasn't in code and they won't cover it. The stairs are for a deck and are 12' in the air.

Bought new Rheem electric heater from Home Depot had it installed and it could not get water temp above 85 degrees. Called Rheem and after on hold for 20 minutes said all they could do is send repair parts that have to be installed. Home Depot wants to charge me to have the parts installed. Now I have to get it removed and return it to Home Depot for a refund. Do not buy Rheem. It is junk.

I purchased a 50 gallon Rheem Performance Hot water heater from Home Depot a few years ago. Right before Christmas the digital control panel went out. I searched the internet and found out there is a recall on them. I called Rheem customer service and had to wait on hold for at least 30 minutes to talk to a representative. The representative was helpful and sent me the necessary paperwork to fill out. They authorized the repair to be up to $250.00. I had to call Mac Plumbing and the part was delivered and installed on Christmas Eve. So appreciative to get hot water back.

My A.O. Smith water heater began to leak so I went to Home Depot and purchased a 50-gallon electric heater. I installed it and turned it on. Everything seemed normal but the next morning as I was checking it for leaks, I noticed water on the very top of the heater. I thought it was one of my connections but upon further inspection found it to be coming from under the cap. I tightened the two nipples that were mounted by the factory and tightened my home connections. The next day there was water again.

Bought a hot water tank Feb 2018. 5 days later it went out! Water leaks no hot water! Called customer service and they said, "Maybe get you someone tomorrow?" I can't afford to pay again to have their faulty water tank replaced? And why should I? It was ONLY 4-5 days old? Yet customer service said maybe tomorrow??? So I called again the c/s department to check if someone would be coming Wed Feb. 14th. The man Mike was very rude. I asked if he could see if someone would be coming to repair my water heater? He asked for model # on heater which I didn't have. I was calling from work on my lunch break. Then was told maybe he could get it under my name? Ok good idea.

I bought a 40 gal Rheem "SHORTY" electric heater from Home Depot. Installed it and it tripped the breaker about 6 hours after I turned it on. I discovered that, on the lower element one wire was pushed onto the other contact during manufacture. I separated the two wires and everything was fine for about 2 weeks. Then I noticed the breaker tripped again, I reset it and about 3 min later I smelled electrical burning, we all know the smell. Opened the crawl space door to see the whole side of the heater engulfed in flames. Ran and got my kitchen extinguisher and dove under the house to get it put out. After literally 58 minutes waiting on hold, Rheems answer was they would refund my money on the heater.

After just over a year my new Rheem gas water heater failed. OK, parts fail. But just try to get a replacement. Hours of phone waiting, multiple promises to overnight the part, and 5 days later still no part and no idea when I can get one. Terrible. Don't buy Rheem.

I bought my Rheem water heater 2 years ago. Recently, the pilot light has been going out. As a single gal, who is not very handy, I thought I was making a great purchase given the product came with a 6 year warranty. Much to my dismay, I found out that the warranty is only a parts warranty! Now I have to wait a few days to receive the parts in the mail and figure out how to install them myself... And, once again, be without the ability to take a hot shower in the meantime! I had my previous water heater for nearly 20 years, without a problem and this one defaults after just 2!

For years I always trusted Rheem but after several weeks I have been trying to get help and no response. There are multiple people saying that the gas valve on the hot water heaters are bad. It's true. I called customer service and the girl put me on hold and waited for Rheem minutes. Never got a response. Don't buy Rheem.

We bought ten of the direct vent models for our 10 apartments and they turned out to be the worst nightmare we got into. Everyone has failed either with hard lockout or leaking at the drain valve. Their technical support is always looking to deflect the fault to installation, venting or something else. Their use a plastic pipe for drain valve which cracks and leaks.

For those who do not like to read long reviews, all I can say is that I cannot be more disappointed than I am with Rheem. Simply DO NOT buy a Rheem product, unless you like dealing with a product of marginal quality, and a customer support team that is beyond incompetent. Early in 2017 our 40 gal water heater needed to be replaced. We went to a local store and found a nice Rheem (or so we thought) gas water heater. Had it installed professionally, good to go. Soon after installation, every time the burner lit, there would be a loud bang of a small gas explosion. We called Rheem, and they said they "...have no technicians in the area, call a local plumber to look at it and we'll reimburse you." OK. We did as directed. The plumber came over and suggested a complete replacement of the burner assembly.

Bought a 400.00 40 gallon water heater November of 2016. Unit failed January of 2018 (little over one year old). Gas Control Valve is no good. Rheem will not do anything about it. Saying the unit is out of warranty. Customer service for this company is impossible too. I was on hold to speak to a supervisor because I am not accepting that it's two months out of warranty and something major goes out on it and I got hung up on. Gas Control valve is a major part and it's over 100.00 just for the part. Not to include someone to put it in. Rheem, I am so unbelievably dis-satisfied that you can be sure I will spread the word in any form possible of how shady your company is and after reading all these reviews on them the faulty products they sell. I will never buy another product that Rheem makes. Ever. I will do whatever I can to spread the word too. Rip-OFF. I plan on making a complaint to the BBB too. 400.00 just thrown away.

I had a new 50 gal electric hot water tank install with a 2 year in home 12 year warranty. Unit heated water but only produced about 5 minutes of water. I called Rheem and rep. said a company would contact me for repair. A week later no one had called so I called Rheem rep. Said he had no notes about this and said I would have to hire contractor. I ask to talk to supervisor and was just parked on hold. I hired plumber and repair person tested all parts and said electronic brain was bad. No parts were available from any supply house and Rheem was not answering phone.

I wish some told me not to buy this water heater from Rheem. Day one: the water heater will not stay on. We called and they sent a new thermostat. It happen over a weekend so that was 4 days no hot water. Here we are 4 months later and the hot water heater won't stay lit again. We've been on hold the whole day waiting for a customer service personnel that never answered the phone. I finally hung up around 3:30 p.m. to call back and find out that they are now closed. Are so many people unhappy with their water heaters that I couldn't even talk to a person? Guess so. I've given up. I guess I'm out of the $792 I spent because I'm buying a different new water heater. I don't have $800 to waste. This will hurt my family. Rheem should be ashamed.

Replaced a 15+yr water heater Oct 2013 with a Rheem. Feb 2014 pilot went out and wouldn't light. Service call to installer and they did manage to re-light. March 2016 again pilot went out. Would light but not stay lit. This time thermocouple/pilot unit out $400.00. NO reimbursement from Rheem. Yesterday surprise surprise pilot light out and won't stay lit! No hot water over Christmas weekend! It's unbelievable to me this company is still in business! And I am actually really upset with my plumber whom I have used for over 12 years for installing this piece of garbage! I think the professional out there should be steering their customers; who count on THEIR expertise, away from this product.

Your product and customer service is a complete joke. I purchased one of your hot water heater in March. From day one we had problems. Finally after a week of no hot water and your customer service department playing games and the service company you referred playing games, we were able to get a new hot water heater. With that said, that hot water heater has been leaking since day one. I called and they sent me out a replacement part but, still it is leaking. I then called in today and spoke to a miserable supervisor named, Shakir.

Rheem gas water heater model 22V40F1 leaked 8 months after 6 year warranty expired. No help from installer or Rheem on replacement price. Poor quality item made in Mexico. I will NEVER buy a Rheem product again, as they sure Rheemed me! Paid $800 for what I thought was a quality product installed. My original lasted almost 25 years made by American Water Heater Co.

Purchased a new Rheem 50 gal. electric hot water heater in Aug. and it lasted all of 3 months. After calling customer service I was granted a replacement. After disconnecting myself and hauling it back to the store and installing the new unit it didn't leak for a whole hour, needless to say I'm severely frustrated.

I had completed construction of my new home in 2001 with a 40 gallon Rheem water heater. It lasted until mid year 2012 at which time it developed a leak in the side of the tank about half way down from the top. I was surprised that it only lasted eleven years when past experience was more like 20 to 25 years. I purchased a Rheem 50 gallon water heater on 6-20-12 and immediately experienced trouble with the lower element leaking. The plumber came out and removed the element, cleaned everything and put it back together with Teflon sealer.

My house came with a Rheem water heater. It was 5 yrs old when we moved in, after 3 year it started to leak and corrode around the top. We replaced it with another Rheem in 2013 brand new. In 2016 it failed, just stopped working. I called the plumber who installed it. He said nothing he can do so I called Rheem. They said I need to check it with a multimeter? The guy told me to go buy one. I asked my plumber who got on the phone and he somehow got them to replace the water heater, but I have to purchase another warranty.

I moved into a brand new home in April 2016. I started having issues with my Rheem tankless water heater approximately 5 months after move in. It kept displaying a error code 12. The builder immediately had his plumber come out. We also included the gas provider in attempting to solve the mystery. After very extensive inspection, it was determined there were no issues at all with plumbing of the gas. Rheem sent another plumber out to change the fire rods. That seem to fix the issue. But, the error code returned approximately 2 months later.

Purchased a Performance Water Heater last Monday and had it professionally installed. Tank never heated the water. Installer was out the following day to check voltage and ohms and got a good reading. Called Rheem to authorize return and replacement. Rheem needed a couple more tests run and they stated that we could not return unit since it could be repaired. Asked them to send their repairperson to our home at their expense. They called their contractor and did not get an answer!!

I am having trouble taking steel rod out because my water is smelling and has rust in it because rod is deteriorating. No wrench will fit the Anode rod. I have tried several sizes as told to do by customer service including metric. Nothing works. I need help now with this now. Please respond. Thank you.

I have been without hot water for over 5 days. I called Rheem and told them what was going on and they took me through suggestions on how to solve the problem, to no avail. A part was sent to me and that still did not fix the problem. When I called again I got another person telling me that I needed to check something else out which was tried and it still did not work. I asked to speak to a supervisor and he told me no one was there. His customer service was horrible, this was on a Friday and it was time to close shop so he didn't care that me and my elderly mother had been without hot water for days. He suggested I call back Monday.

I purchased a Rheem water heater in June 2014 from Home Depot. The tank failed several days ago. I tried warranty service over the last several days and I got a message it wasn't in service, try later... Or wrong serial number. Today I called the 800 621 5622 and got a customer service rep. He tells me to bring it back to Home Depot for adjustment. Home Depot doesn't deal with Rheem anymore. Can't even special order. Parts can only be obtained from their "authorized" plumber and any regular plumber won't touch or recommend Rheem for obvious reasons. Essentially Rheem warranty program is a sham. My recommendation: Don't buy anything from Rheem. Model # XG48TOGEN40UO S # RHUNM181401735 manufactured 29/4/14.

Purchased water heater with 6 year warranty. Paid licensed plumber to install. Less than 3 years after installation water heater starting leaking from manufacturer's hole in bottom of heater (photos were provided to Rheem Warranty Division). On July 4th room was flooded and I was able to get a plumber to come that holiday, remove water heater and replace with a new one. Plumber was only able to purchase from Home Depot and bought a $480 Rheem replacement water heater. Contacted Rheem and they said, "You need to return the old heater to us." This made no sense to hire someone to pack and then ship back to Rheem in order to possibly get some type of pro-rated refund.

Extremely unhappy with Rheem, I purchased an electric water heater at a home center that does not work. Instead of replacing the defective product, I have to wait for parts. So now I am going on my third day without hot water and my new water heater does not work.

Installed 50 gallons Richmond hot water heater. Electrical power supply did not work from start. Waited 2 days for new power supply cord which should have been replaced by service technician since it was clearly a faulty part. Power supply lasted about 10 days before it went out again. Now waiting for a service tech to replace the same power supply I did a few weeks ago. The bigger question is why is the power supply going out in the first place? Never again will I get any Richmond or Rheem product.

Purchased Rheem XG50T12DU6U0 Water Heater in March 2017. Just 2 months in it shut down. Called reputable plumber and they reset the unit but warned me that if it needed repair they could not provide the parts. Only Rheem can. Later that day it shut down again after failing to heat water. Called Rheem directly and a 1 minute trouble shooting session determined I needed a new burner assembly and I would have to wait 3 days to receive it. No explanation of who would install it or pay for it. No option pay for an expedite. Rheem will not allow local plumbers to stock their replacement parts because they want to control the replacement market. Consumers suffer. I will never buy a Rheem product again under any circumstances. Done with them forever.

Wish I had not bought the Rheem Water Heater from Home Depot! Top heating element failed within 3 weeks. I am still in warranty on all parts and labor, but have had to wait 4 days to receive the part. Customer service at Rheem promised me they would order the labor. The day I called so the part could be installed as soon as it arrived. That did not happen. So now, day 4 - I finally have the part but now have to wait another day before a technician can come out and fix it. It will be 5 Days with no hot water! On a brand new heater. I did my research too late, apparently this is a common problem with Rheem Heaters. I would not recommend purchasing it, especially from Home Depot. I hope this review saves someone else from going through what I'm dealing with!

I bought a Rheem Water Heater from Home Depot and had it installed on 2/9/17. Once it was done, I found leak. After talking to Rheem's customer technical support rep, she admitted it's a leak from the tank and asked me to return it to Home Depot to get a replacement. I had to spend more time and labor cost to uninstall the 1st one and then reinstall the 2nd one. After that, I have asked for a compensation.

I purchased a Rheem Hot Water Heater from my local Home Depot in April 2016. The system had a bad pilot light assembly and bad control module. I had to hire a plumber to come and make the repairs since Rheem has no Consumer technical support in the Dallas/Ft Worth area. The system never worked after 10 days of back and forth with Rheem so I removed it and returned it to Home Depot on my own. I am 68 years old. This caused major medical problems for me. Poor quality.

I had a professional install a new water heater. The old one had finally quit working. He installed a Rheem. When he turned the water on and it had time to heat water the first time the pressure valve wouldn't stop leaking. So I called Rheem and after a fight they agreed to send a new pressure valve to me that I installed. That stopped the leaking for a couple years. Still under warranty 4 years later it starts to leak again... I call them back and they won't send another pressure valve out but tell me I have to install a thermal tank? I have the lowest pressure of all my neighbors and none of them have a thermal tank why should I, now, need one? They say if I install a thermal tank and it doesn't fix the problem that it is probably the water tank. What a piss poor company... Never again will I buy or allow a Rheem on my place!!!

I have had good luck with Rheem gas hot water tank. I bought it 23 years ago, installed it myself and it is still going. Since that time I have added a garage to my house and want to put it in the garage. I am going to buy a new one because I am on borrowed time with it now and my next one will be a Rheem unless someone knows another one can outlast mine?

We came pretty close to losing our home. When we got home from work, we could smell a horrible smoky, electrical smell throughout the whole house. We investigated of course, and found that our almost brand new (purchased Nov 2016) water heater had exploded. We immediately went back to the Home Depot in Brockville where we had purchased it. The manager, who is very familiar to us due to all of our renovations, took the situation very seriously yet due to the "manufacturer's warranty", we had to contact Rheem. The HD mgr tried for us but it was after hours. Hubby contacted Rheem the next day but had to supply them with the unit's serial # which he did not have with him.

Installed water heater and it will not ignite. Called tech support and he said it sounds like the igniter panel isn't working. How can it not be working if it's brand new? Now waiting for parts to come to hopefully fix. 3 days no hot water, not fun.

Two months after purchasing three Rheem hot water heater on July 6, 2015, the water started smelling like rotten eggs in two of them. Contacted Home Depot where I purchased them. They told me the heaters were still under manufacturer's warranty. I contacted Rheem numerous times via email on Rheem's website and did not get a reply. Home Depot then gave me their number. Spoke with a representative who told me it was not their problem it was my water. I explained about the other heater that did not smell. She said I would have to purchase a chlorinator for each heater about $250 ea. and sent me an email with information where to buy them. I said it was the anode rods and they said that was not covered under the warranty.

I purchased Rheem water heater two years ago. I called today to get the product fix or replace because is still under warranty. After 2 hours of being transfer and on hold, they tell me that they weren't able to help. Since the unit was no longer installed the warranty is voided. I explain to Amanda about the reason of not being installed and still no joy. If able try to used another brand or call this company before attempting to fix it yourself. This company is ripping off customers.

Model # 22VR40FN - Water heater needed repair after just a few years of service. Had to pay $235.00 for a tech to repair. Rheem makes you jump through hoops just to try to get a $45.00 parts reimbursement covered by their warranty. Almost 40 minutes on phone, repair invoice from plumber marked paid with our check number on it sent previously but I guess, not enough (insulting), image of both sides of our cancelled check needed as additional proof of repair. So that means more time wasted - special trip to bank to get cancelled check copy. Will never buy a Rheem product again. Never a problem other than age with the other water heaters I've owned in my lifetime. Generally speaking, they've all lasted 12-15 years without repair or failure.

We had a Rheem two-stage R-410A Heat Pump (4 ton) (2 speed) outdoor unit with matching 4 ton air handler (variable speed) installed in September 2014 by Home Depot's contractor ARS with county permit. We know it was professionally installed correctly. We signed up for the service program with twice yearly inspections for maintenance. Everything checked out until our March 2017 service call when it was discovered that the static pressure was too high. When the air handler panel was removed you could see that 2/3rds of the "A" coils was covered with frost, a result of internal restriction. Also, on close examination, you could see rust all around the tubes where they came out and went back (U shape).

We replace a water heater April 2015 with a Rheem electric tank in our vacation rental. Sept 2016 our tenant called us to say there was no hot water. Couldn't believe it. We had a plumber attend the condo to find out that the wires on top of the water heater were fried. We needed a new hot water heater of course. This happened on a Saturday and Rheem's office was closed.

I bought my home in Feb. 2016 and started remodeling right away. I am a licensed building contractor, so I wanted to do the things I had told other people to do, so I put in 2 Rheem RETE-13 Tankless electric point of use water heaters. After just 3 months the first heater went out so I had to buy another 1 and send the bad 1 back to get a refund, then in Nov. 2016 both heaters went out. This time I can't get Rheem to return my calls for 2 1/2 months. After 12 E-mails to them and 1 or 2 phone calls a week they finally tell me I can't send back the heaters because they refuse to give me my money back or to fix them. So now on Feb. 8 I went down to the Dearborn County Courthouse and filed a small claims lawsuit against Rheem.

I purchased a Rheem hot water heater a year ago and it stop working. I called for assistance, and got a girl who talked to me like I was a child she was very rude. Rheem customer service experience was one of the worst I have ever experienced! If you want to waste money, time and get insulted purchase a Rheem!

The adjustment dial and power switch located at the bottom of the gas water heater has no way to prevent a toddler or incidental contact from adjusting the dial. This is a huge red flag for me where it can easily be turned to the max temperature and can lead to burns. I called Rheem to see if they have a cover or anything that can limit access to the controls and was told that this is not a safety concern or a manufacturer defect and there is nothing that they will do to resolve the concern. I assume it is my 18 month old daughter that is playing with the dial, turning it to the maximum temperature setting, but it could as easily be changed by something inadvertently rubbing on the dial. My home was built in the 70's and the water heater is located in the laundry room, not in a dedicated closet, so it does have more open access than newer homes with dedicated utility closets. Regardless, this is currently a significant safety concern for me and my wife.

Ok out of all the reviews I've read here's one that you should all read if you're going to buy a Rheem. I replaced a GE for the Rheem and in less than a year I had 6 instances where I had no hot water and each time was when it rained. Now I had my handyman install it (who wouldn't right). Wrong... Had Rheem plumbing contractor come out who told me unit was flooded because the housing unit was not secured right allowing water into the housing unit which collected in the water heater... My warranty that expired on 2028 was now null and void one year into ownership. I strong urge everyone to not buy Rheem. The fine print is where they get you where it hurts. I had to pay $250 to get it working again but if it goes out again I'm screwed with no warranty. BUYER BEWARE OF THIS COMPANY... I will be filing a complaint with Rheem and Better Business and Consumer Affairs. WILL NEVER PURCHASE ANYTHING FROM THIS COMPANY AGAIN EVER!!!

On 8-12-16 my Rheem hot water heater which is (2) yrs old went to vacation mode and I only had warm water. Plumber spoke with Rheem and they recommend replacement of gas valve. Rheem sent part and it was replaced 5 days later. After a few days it went back to vacation mode. Plumber called Rheem and was told they would send another gas valve for replacement. After 2nd replacement of valve, a few days later it went back to vacation mode. Plumber called Rheem and they recommend replacement of vapor sensor.

Purchased a 40 gallon Rheem gas water heater June 2013, and as of Sept./Oct. 2016, it has already developed a bottom leak. The room is dry climate and in all the 40 years that I have had water heaters in this room, never once did I have a unit that developed a bottom leak. Rheem is apparently garbage these days. Not recommended.

I purchased a high end water Rheem water heater less than a year ago. This morning I had no hot water. I checked the circuit breaker and the reset button on the unit itself. NOTHING. I called Rheem and they said they'd send a replacement part on Monday--today is Saturday. This is not the 19th century. The fact that this unit failed in less than a year and the fact that I have to wait three days for a part is ludicrous. I should have heeded the poor reviews on this product.

Bought a new electric water heater. The 40 gallon professional series from Home Depot. I am a maintenance man for a living and have installed several water heaters with no problem. Got this one home. Put in new breaker. Installed heater. Never did get hot. Called the number on tank and went thru a checklist. The tech talked me thru and decided the thermostat needed to be replaced. They sent me a new one installed. It same thing doesn't work. Called Home Depot and they delivered another new water heater. Took a $100 dollars off the price. Installed the second one and it doesn't work either. So now I'm taking it back to Home Depot and going to purchase different brand. Second time this summer I have bought a major appliance from Home Depot and encountered problems.

It worked for one day then I had to call for repair, they shipped a part but they wouldn't pay for labor nor had a field service staff to help with. I had to pay for a plumber. 3 days later broke again and Rheem washed their hands off. Basically a brand new water heater that doesn't work. It is not on their radar for customer service. I will never purchase from them again nor I suggest anybody does.

We had a few issues within the first year of operation with our water heater, tripping our breaker and electrician thought he figured out the problem with the unit, despite it being properly installed anyway. Last night upon returning from dinner we walked into our home full of an electrical burning smell. Through elimination the results were that our water heater had blown out its wiring on the front electrical panel, as we could see black smoke all around it and coming from the unit. The breaker had fortunately already tripped from the over load, but we turned it off and cut off the water supply as a precaution.

I bought the Performance Platinum 50 Gal. Tall 12 Year 36,000 BTU ENERGY STAR Ultra Low NOx Natural Gas Water Heater from Home Depot. Use rush professional service installed 2AM in the morning hoping it will work and provide hot water for us, then it doesn't starts. Called back to the number provided. Diagnose with the technician on the phone for 30 minutes and then told me that the igniter is bad and need be to replaced. THIS IS A BRAND NEW WATER HEATER BOUGHT FROM Home Depot. Then technician told me that she requested a FedEx next day delivery to deliver the parts to me and should come next.

Can't I get no stars? My water heater broke (leaking) after 5.8 years. It is still under Rheem warranty, so I called Rheem and they said I had to take the water heater back to where it was purchased to get credit or a replacement. I can't remember where it was purchase and I cannot even lift the water heater. My plumber is not willing to take the heater to where it was purchased without charging me the time which is substantial. So Rheem won't honor the warranty unless I bring the whole water heater, this makes no sense. In essence they are saying if I can't carry the water heater into the place it was purchased I can get reimbursed. What is that but a sham! I will never purchase a Rheem product again!

Talked to Rheem. Warranty starts when it is made, not when it's installed. Woman tried to get an extension but man at GE that made the water heater said "No go, you cannot extend it." So, since it's 2 days past the date, I have to pay $300 for a new gas valve to be installed.

They will keep stalling on replacing your water heater until you give up and buy a new one because you need hot water. 12-year warranty tank, only 4 years old. Already had to replace the thermocouple 2 years ago. Second failure now only lets it give hot water for 1-2 minutes and it's out. Since this was not my first bad experience with a Rheem heater customer support, I just went straight to a plumber. They told me the tank needs to be replaced. OK, next day I call support, they want me to check a couple things and get back to them, fair enough. Call back 2 days later, they have no record I ever called so we start the entire process again, and they decide to send me a new gas control valve even though the first person I talked to said that didn't fit the symptoms.

I have a Rheem hot water heater, 50 gallon, that is still under warranty. On Friday 061716 I woke up to no hot water. After checking the tank we find out the pilot is out, so we re-lit the pilot only to wake up on 6/18/16 with no hot water again. We called technical support at Rheem and we were walked through a few diagnostic steps. The tech tells us it is the thermocoupler and that he can have one shipped out. We received the part on Tuesday, now 5 days without hot water, and we had it installed on Thursday. One hour after the pilot was re-lit it went out again and we were not able to re-lit. On Friday morning we call Rheem again and speak to a supervisor named Shakira. Before calling we had checked online and see that this issue we are having is happening to a lot of Rheem hot water tank owners out there.

This is to anyone who is considering a RHEEM hot water heater. I just purchased the 50 gallon 40K BTU unit and I have had no luck getting it to ignite. I called the service number and they told me it was a faulty igniter. They gave me an option to have it overnighted or look for it locally. I found the part locally but they told me to check the igniter out of casing first because they usually don't fail. Long story short it was not the igniter. Through a secondary check the RHEEM tech figured out it was the entire gas control box. I now have to wait for 2-3 business days for the entire assembly. I just paid $600 from HD and my family has no hot water for 4 days! IT'S A TOTAL JOKE. DON'T BUY THEIR JUNK!

I purchased a 50 gallon water heater a week ago. From the day it was installed it leaked. I have had someone from the installer, Rheem or Home Depot at my house every day. They replaced a heating element and it still leaked. Now they are trying to blame me that it was not leaking, as there was no water in the pan when the repair guy left. Really... It leaks every time about an hour after they leave. Now, they tell me it might be the pressure valve and I have to pay for the visit and fix. Funny, old heater worked fine with no leaks, just old and lots of crud in the bottom.

Bought a 40 gallon Rheem water heater and installed, couldn't get it to work. Called the gas company thinking it was a problem with our gas. Not the issue. Called Rheem and they sent a part (that wasn't the issue either). Called them again to exchange the water heater and they said no, that if it was giving a code it could be fixed. In the meantime we were having to go to family homes to take showers. They gave us a reset code to try to reset it. It worked for 4 hours then went out again. Tried to reset it again with code and the damn heater blew up 6 inches from my husbands face. Lucky he was not injured. Called customer service, very pissed and they told my husband they would disconnect the call if he didn't settle down, didn't even ask if he was OK.. Finally got sent to claims. After 10 days of having this thing we are getting q code to exchange... Not Happy!!!

We purchased 56 Rheem water heaters for our senior housing community in Eudora Kansas. 12 of the tanks have had failures within the first 4 years of service. None of the plumbing contractors want to work on the Rheem water heaters because they were purchased from Home Depot and are told that parts are not easily available. We are slowly switching out the tanks to another brand that was recommended by our plumbing contractor. We will no longer be purchasing any Rheem water heaters.

We purchased a Rheem Water Heater (Serial Number M451401623) on August 24, 2015. Ten days later we did not have any hot water. My husband called Rheem and walked him through steps to try and figure out why we did not have any hot water. They told him a control valve went out and they would ship it overnight and we would get it by Wednesday. This was on Monday. A certified, licensed, and bonded repair shop had to do this and they would only pay $125.00 for the repair which we have to pay for and they will reimburse us. We were suppose to receive the part last Wednesday and did not receive it so my husband called again and they were closed. So he called first thing Thursday morning and they said the order never got placed but he called before the cutoff time - it would go out that day. My husband called again Friday this morning and they told him the order was not placed - it would go out today.