Rheem Water Heaters Reviews

I had a 40 gallon Rheem hot water heater installed in 1-2020. It failed after 8 months. I called a professional to come service it. After testing it-he found that the unit had an extraordinary amount of soot build up on the burner assembly and surrounding heat exchanger. The unit had the correct amount of supply gas pressure, correct amount of combustion air, correct area for make up air, and vent connection was all verified and correct. The gas pressure reading was 7.5-the gas stove and gas furnace works perfectly with no issues with the gas or venting. It has incomplete combustion still present after cleaning the burner assembly and pilot assembly. It had a faulty control module and burner assembly. There is no improper venting of the unit-it was inspected and was fine. The CO detector is located right beside it-it has NEVER sent an alarm for CO leak or detection.

We confidentially purchased a Rheem. Got water heater a few years ago. Well it failed. I called Rheem to enact the warranty and customer service told me they were sending an email with directions to take photos. After taking said photos I was to call them back 15 minutes after sending the email. After much confusion, I did (I had no idea what a heat exchanger was.. Thank goodness for it Youtube). On the return call I was informed that it was under full warranty and to remove the unit and return it to the original place of purchase. If the new unit costs more I am responsible for the difference but ... I would get a brand new warranty. If it was the same price the old warranty would still be in effect. So I hang up and call the plumbing supply store where we purchased the unit.

I have purchased Rheem Tankless Water Heater. Their warranty states 5 years. My heater broke recently and had to be replaced. Rheem renewed their water heater since my purchase and new unit had to be installed. Even though it was under warranty I was charged $100 extra to get the new unit. Their warranty is not really good if they charge you for the new unit especially when there is an issue with their own equipment. On top of that I had to pay labor again which was not covered under the warranty and I understood. I contacted Rheem directly, however, they pointed me to their distributors and it is not up to Rheem while the distributor clearly pointed to Rheem.

Bought a new Rheem 50 gallon gas water heater from Home Depot. Plumber installed water heater but it kept cutting off. He walked with Rheem technician and found the new heater had a faulty valve. After a lengthy delay, Rheem sent the new valve and it was installed. We tried to have Rheem pay Amerigas (he worked for them) for the installation. After repeated delays because of "missing" paperwork (we sent multiple copies), Rheem indicated they would pay the gas company. They have not and now the gas company tells us we are late in our payment. We have never been late in our payments to anyone!

Water heater working fine for 2 1/2 years, then stops. Rheem sends a part that I am supposed to install, can't. They send a tech, replaces two assemblies in two hours, nothing. So no resolution - stinks.

We had our Rheem water heater installed less than a month ago and we recently noticed an awful smell in our hot water. We are on a well and do not chlorinate our water. We do have an iron reduction filter and water softener and have never experienced a bad odor to our hot water. We had to call the plumber out to look at the water heater because of the odor being so bad and were told that we needed to replace the anode rod to eliminate the smell. The anode rod that came in the water heater was not intended for well water. We tried contacting Rheem to see if this could be processed through our warranty and we were told it was not a defect in the product. It may not be a defect, but this product was not advertised correctly. Nowhere does this product say "For Chlorinated Water".

Two months after installing a water heater we got awful sulfur taste and smell. We tried the recommended treatment using hydrogen peroxide to kill the bacteria. This worked for 3 months and then it came back, so we treated the condition again with peroxide. This worked for another 6 months. By now Covid virus was in effect and we could not buy the peroxide anywhere. We noticed water on the floor and I also noticed the electrical breaker had popped. Taking the top cover off, I found the insulation covering the top element and thermostat burned and the wires black and corroded.

Hot water stopped working. Had a plumber out that called Rheem. He did what they told him to do. They sent parts. Same thing happened. Rheem would not do anything about it. We had no hot water for four days. My husband is sick and we need to always have hot water for for him.

In Feb. 2014 my home warranty company who by their very nature replace covered parts with the cheapest product they can. That’s an issue in and of itself. Sent out a technician who replaced the previous failed water heater with a Rheem 48 gallon tank made in Mexico. It states it right on the model number and serial number sticker. This tank came with a 6 year limited warranty. On 6/28/2020 the tank failed and was leaking out the bottom, luckily I caught it quickly and was able to shut off the water and attach a hose to the tank and drain it before further water damage could occur.

Had to call a week after our water heater was installed because of a bad flammable gas sensor. The plumber said they have the part but because we're under warranty we have to wait for the warranty people to send us a part. Then the warranty guy tries telling my wife that it's a easy fix and that she can replace it. Doesn't warranty mean they cover all labor and part cost?? I feel like the the plumber is supposed to fix the problem then submit a warranty claim. Not the other way around.

Bought Rheem water heater Dec 2019, failed May 2020. Called for warranty service and was told 2 weeks out for repairs. Unacceptable time and had to try on our own to figure out repair. Why is this our time to find answer.

I bought the Rheem tankless Water Heater in February and have contacted the Rheem Rep. He told me that there is a malfunction in that part to adjust the water temperature specifically the ones sold to Home Depot. Now that I have paid for the installation Home Depot is telling me to take it out and return it. So now I have to pay for a plumber to come back and do this all over again, where Rheem could just send someone out with the part and fix the problem. Both Home Depot and Rheem have been a nightmare. I wish I read reviews before buying. Problem was I needed a hot water heater and bought one they recommended at Home Depot.

They don’t stand behind their product! Totally shotty product. Our experiences have been problems start within the first year to year and a half. That shouldn’t be happening. Yes, your ‘parts’ may be covered as they are with most water heaters professionally put in, but remember, you’ll be paying labor for a plumber to put them in each and every time! Once you’ve bought it, I guarantee you (with few exceptions) you will encounter problems.

We purchased a water heater in 2015 from Rheem. The gas valve went out in 2020. While the part was still under warranty, the labor was not and the labor to install one of these units varied from $200 to $600. Our previous water heater lasted for 25 years as did all of our neighbors. This was clearly a faulty part and when I called Rheem to work out some sort of compensation I was denied, treated rudely, and put on hold for over an hour and a half. Please do yourself a favor and steer clear of this company!

We got a brand new water heater in 2017. Now in 2020 it stopped working over a month ago. We reached out to Rheem for a new thermocouple- per the machine error. It took several rude customer service representatives to get the part. Despite paying the extra 50$ to overnight the order, it did not arrive for two days. We had the plumber put in the new thermocouple and all was well....for a few days. Then a new error popped up 'high temperature sensor'...a few rude Rheem calls later and another overnight (read: two days) package later, we get the part. Pay yet another plumber to put the part in and all is well...for a few days.

I replaced my water heater with a 50 gallon propane unit after my previous water heater failed. I don't recall which brand was replaced but it had been trouble free for years before the bottom rusted out. The new unit started having hot water consistently issues and because the warranty department said they were out of stock on replacement control valves which troubleshooting identified as the problem. I was authorized to get a new replacement water heater from HomeDepot.

I purchased a water heater last week. I had a guy come into install it for me. He got everything done and went to fire it up and nothing. After talking with the company who said they could send out service, but it could take about 1 week. Well with all the stuff going on in the world and me being a healthcare worker I need hot water. The guy takes off the black box at the top and lo and behold one of the three wires is not connected. It's a manufacturer defect and still will take about one week. So, the guy rigs it so we have hot water. I called 2 business days later because no one called me to set up service to find out that the call was disconnected and he never put it in. He had all my information already. Of course they had an excuse. I will never purchase another water heater from this company again. I also paid the guy to install it and they will not reimburse me anything. You know what I would like to do with this heater.

Well thought I was making a good purchase. The first electric water heater that I bought had the element go out twice. The first time they came and repaired it. Now the heater was only 6 months old on the first repair. After that not even a month passed and the element went out again with water also leaking everywhere. So after that on the third visit they notice that the element was not screwed in right causing it to leak again. They replace it with a newer model that was going to be better but my luck, one week into it and eco goes out.

I bought a Rheem water heater and the tank started leaking 5 years later. It says that it has a 12 year warranty, but they will not cover the warranty. What a terrible Product to start leaking so fast, and it was professionally installed by Home Depot. Their reasoning for not covering the warranty is suspicious and it seems like the warranty department's job is just to argue the ability to cover it. What a joke!

This review is in response to a denial I received from Rheem Manufacturing Company regarding a claim I made for a leaking hot water tank that has a 12 year warranty with full coverage (parts and labor) for the first three years. From the day I reported a problem with this Rheem 12 year Gas Hot Water Heater I was treated disrespectfully and it was abundantly clear from the beginning that it was going to be difficult to get this company to back the 12 year warranty on this hot water heater. When I reported the problem I was having with this water heater it was only one and a half years old and still eligible for full no cost labor and parts coverage for the first three years as stated in the warranty verbiage.

We purchased a home three years ago, and the previous owners had put in a new water heater the year before. It has a 6 year warranty on it and we are 4 years into it. The water heater failed today. When we contacted RHEEM, they said that the warranty follows the owner. WHAT??? This was definitely a ridiculous and clear way of avoiding the warranty, while not standing behind their product. BUYER BEWARE!!

I just acquired a new hot water heater and wanted to learn more about preventative maintenance needed to prolong its useful life. One agent was helping me with ensuring warranty dates are accurate as their records show warranty start date as date of manufacture. Date of install is 5 months later.. They have a website for registration but that did not help update their warranty records. He told me to use their website again. I told him I already did that and nothing changed. Then, he said all I had to do reply to his email with copies of invoices and extended warranty info and all will be taken care of. A day later, nothing. So I called back and somebody else says she will look into it, update records and EMAILl me a screenshot to show it is done. No email received but warranty record was updated to correct start at date of install but did not include extended warranty date of additional 4 years. So now I have to call them back regarding this. Why is it so hard?

I purchased a Hot water Heater from a local Menard's. It was installed by a contractor. 2 weeks after installation, the hot water heater started leaking from the bottom, behind one-panel rust was forming and we had no hot water. My contractor and I called Richmond 800 number, only to be told I can not replace the hot water heater, they have to send out someone to install a part they think might be wrong from pictures I sent them. Keep in mind this is winter and we now have to wait 1 week for it to be fixed. So, NO hot water for my family for 1 week.

I purchased a Marathon 105 gallon water heater as an upgrade for a basement finish. I needed the extra capacity for another bedroom and appliances that were going in downstairs. The purchase price is about $1,700 to $1,800 for a "Lifetime Warranty". I picked up the water heater from a reputable supply house here in the local area. My contractor installed it per the instructions, and it turns out that the element is defective. Called Rheem -- they refused to send someone out to service the "Lifetime Warranty". Unacceptable. Especially at that price.

Purchased at Home Depot in 2017 a 40 gallon Rheem Water Heater, paid for installation from handyman. All was well for about a year when the gas assembly unit went out about a year after initial installation. Forward to February 8, 2020 and the water heater quit again. The first time it quit Rheem had a local installer replace the Gas Control Unit part. This time they just sent the part. I installed it last night and nothing. I can ignite the pilot, but it won't stay lit. I called Rheem again and the gentleman said it sounds like the pilot assembly. So now I have to wait for that part to show up... And I have to install the part. I am so over this company and their failed water heater. Shame on Rheem for not standing by their product and doing the right thing. Shame on them for making a grandma install their failed parts. Shame on Rheem.

Installed March 27 2012. Tank has now developed a pinhole leak and will need to be replaced. Warranty on tank is 6 years. Tank failed after 7 years 10 months. What a rip off. Will never buy Rheem again!

We bought our water heater a bit over a year ago. Since then we encountered two pilot assembly repairs and today the water heater started leaking. I will definitely want to pay more in the future and will never ever buy Rheem product again! Shame on this crap of a company!!!!

My plumber installed a new water heater yesterday after our previous Rheem started leaking. Within 3 hours of getting the new rheem installed it started leaking from the top and flooded my basement. My plumber called rheem and explained the situation they basically wanted him to patch it up as best he could. He is now out getting a new hot water heater to replace it. He said he had been using rheem for 10+ years and until now it had been his product of choice. He is now considering other brands. After reading all these bad reviews I’m very concerned about this product. Customer service and the warranty seems pretty useless. Would not recommend Rheem to anyone.

GG series water heater tank. I bought my water heater tank back in 2013 and in front of the tank was a big note saying 6 year warranty. And sure enough 6 years later I have to buy a new tank. The top part just started to leak water. Not sure what plumbers can do so I was told to buy a new one.

Just replaced 2 gas water heaters with new Rheem water heaters. After three weeks the 1 went out and I have waited a week now for Rheem to send a technician. When I call to follow up I’m given the run around with no commitment to repair anything? I’m beginning to believe these warranties are bogus? I keep calling and cannot get a commitment date for a technician/plumber to come out and repair this water heater that cost me over $1100.00. I need hot water! I don’t understand why Rheem cannot find a plumber when there are plenty available? They try to make you believe that they have special technicians to repair Water heaters but no one can make a commitment or even find a plumber? I think this warranty they supposedly provide is nothing more than a sales scheme to draw in unsuspecting customers to buy their water heaters. I’m very disappointed in my experience so far????.

I have a Rheem Water Heater and a valve went out. The service tech had to order a replacement part. After talking to the people from Rheem about my shipping information, I was told it would take 2-3 days to get the part. Okay fine. Then I get the FedEx notification and it is a week till the "estimated" delivery date. What happen to 2-3 days? I called the help number and come to find out that I could have overnight the stupid part for a small fee and had hot water in a couple of days instead of over a week, but the guy processing the order the first time failed to mention that option to me. Needless to say the part is now overnight but since it was a Friday afternoon it won't go out till Monday so when the thing finally comes in and can be installed it will be 5 days since the service tech got out there to begin with to get the hot water heater running. Seriously what are these people thinking, you as a homeowner don't want hot water in winter for more than a week.

I would really want to give Rheem 0 stars if I could. Do not buy a rheem water heater. Trust me you will regret in the future, spend the extra bucks and get a better brand that will save you from the hassle I had to go thru with that company! I bought a water heater in 2015 and that thing didn’t even last me 5 years and when you call and expect to get it replaced they the 5 year warranty they say it comes with they give you the run around and make you and your contractor find a rheem distributor near you and when you finally find one you have to pay a process fee that can range anywhere from $80 to $200 for processing the “warranty” the supposedly give you when you purchase their products.

On 12/07/2019, replaced a GE 45 gallon heater that had worked for many years. Lots of hot water, but finally developed a leak. Replace the GE with a Rheem. The Rheem heater does NOT satisfy any of our needs. It simply does not supply water that is hot enough to clean dishes in our GE dishwasher, does not supply hot enough water for our baths. After adjusting the two heater elements to the highest setting, it is still not enough. We will NEVER EVER purchase any appliance made by Rheem. BUYER BEWARE!

12/16/19 paid 2600.00 for Rheem water heater - now 1/2/20 and we still have no hot water. Rheem was to send replacement part on 12/19/19 - we didn’t receive until 12/31/19. That part installed and still not working. Now Rheem sending another replacement part. Rheem will NOT replace this brand new unit as long as they can keep sending replacement parts!! This is not acceptable but they do not care how long we have been without hot water!

After less than 2 years, our Rheem hot water heater needed a new gas controller. Took more than 3 months to get the right parts, with mistake after mistake. Finally just got a new hot water heater. I will never own a Rheem again.

Replaced our water heater of 20 years with a Rheem because it was a good brand and has been around. It worked fine for a week and then the pilot went out. Re lit and 2 days went out again. Then it was going out every couple hours. I called Tech support with Rheem and said they would have a plumber contact me. Plumber came out and determined it was the main Gas control. Took 4 days to get the part and we installed it and still did the same thing. Called tech support again, they wanted us to take the burner assembly to check if something was tripped. If it was they would send another part out. We have been without hot water for almost two weeks. I'm tired of the runaround and took it back to home depot for a refund. So disappointed with the whole situation. They could have overnighted the parts instead of waiting days for them.

We purchased a $398.00 Rheem water heater today and installed it. It is not working, called the service/warranty department, they do not have a service man in the area, told us we are on our own to find someone to fix a brand new defective Rheem water heater and they will reimburse us up to $125.00 because they do not have a service man in the area. We wanted to return this piece of junk for a replacement better yet a full refund. $400.00 basically down the drain. Literally. Horrible product, horrible service.

My original water heater gave out and went to Home Depot for a new one. I came across Rheem's water heaters, fairly cheap compared to others, 6yr parts warranty, 1yr labor, easy to install so it seemed like the best choice at the time. Over a year later, heater gave out, called customer service and they were not helpful. They want to replace every single component before they even consider the thought of having to replace the heater meanwhile I'm left without hot water for days/weeks. After days of arguing with customer service, I finally asked to speak to a supervisor (Kelly, ID#**) 1866-279-4566 and she was even worst. I still haven't resolve this issue, will probably cut my losses and buy a new, better heater, definitely NOT a Rheem heater.. Don't cut corners people, spend the money, don't go Rheems because you will deal with the pain down the line.

Our water heater died, so I Got this unit because it was almost $100 cheaper than any other unit I found. I now know why! It was very easy to install but once it was, the bottom element began to leak. I called Rheem customer service. DO NOT EVER CALL THEM. What a waste of time. They do not care that the unit leaks, refuse to get you help. Home Depot only sells the unit and will not get involved to help with any issues. It took me over 15 calls to Rheem to get them to send out a plumber to repair the unit. Do not cut corners, spend the money and buy a better unit!

Our water heater has been in service for roughly 1 year and has developed a leak in the heat exchanger. Rheem advertises a 12 year warranty on the heat exchanger, but they have denied my warranty claim. They have my money, so they are content to find excuses to deny claims rather than stand behind their products. Almost $2,000 down the drain. Now I have a piece of junk to dispose of and extra plumbing to decide what to do with. I will never again buy a Rheem product. Buyer beware. Other companies seem to have higher customer satisfaction. I would strongly recommend buying from one of those other companies.

Our family purchased a Rheem water heater in September of 2018. November 30, 2019 it quit working!! We had a plumber out, not knowing what was wrong. After 4 hours of working on it/talking on the phone with Rheem representatives, it was determined that the thermocouple/starter unit would need to be replaced. We were told our part would be shipped out that night! Today, December 4 we received an email that the part was JUST SHIPPED today!! We won’t have water for 2 more days. Pretty tough for a family of 6!!!

We purchased a 40 gallon Rheem water tank at The Home Depot. I installed the device myself. When it was time to start up the water heater, the pilot light would not ignite. I called Rheem and spoke with a representative who walked me through the troubleshooting process. He determined the pilot assembly unit was faulty and that he would send out a new one. This new unit would arrive in two days - which would be Tuesday.

I bought my home in January that had a new Richmond hot water heater installed, two days later it broke. I had a friend come and fix it, he runs an HVAC company, Richmond sent the part, no problem. Now 11 months later it is no longer working again, a tech was supposed to call me within 24 hours, it's been 3 days and nothing. Can't call through, when you choose homeowner it says your call cannot be completed as dialed, tried emailing, got a rude call customer service. Terrible to deal with, no regard or their customers, I will be calling the BBB and whoever else I can to complain. Please save yourself the trouble and stay away from this company!

Had a plumber install a Rheem 40 gallon propane water heater installed in December 2018. In September 2019 the unit quit working. After several hours on hold and some troubleshooting identified that the internal combustion shut off device had failed. Had a plumber out who confirmed issue and was perplexed with an unusually high amount of soot in the water heater. I explained there was a fire below the burner, which seemed very odd. Once the new part came in we replaced it and it lasted for less than 15 minutes. I then had a second plumber out who checked gas pressure, venting and that everything was installed according to code. We discussed the issue and that Rheem no longer makes good products. We both contact Rheem and explained all the trouble shooting we had done. After an hour on the phone with multiple contacts they finally agreed to send a new burner and internal combustion shut off device.

Uggh, I don't have time for this!!!! Do not buy this unit as it will not last you. This was supposed to be a 9 year tank!!!

Installed this water heater on 11-23-19. Had two leaks right away. One from the cold water nipple and one from the pressure relief valve. I fixed them, now water temp is 98 degrees. Called the warranty department and there are no techs to service this water heater in central PA. Told me to call a licensed plumber to fix it and they will pay for the repairs. I called several plumbers and finally found one to come out before the holiday. He will not deal with the warranty company so I have to pay the bill and then submit that to Rheem. They then told me it would be 4-8 weeks before I was reimbursed. The representative was rude. When I told him I would never buy another product from this company he simply said, "Okay, bye" and hung up on me. They do not deserve any stars.

50 gallon water heater less than a year old and everything started to break down. Warranty doesn't pay for anything unless their own plumber does the job (Noah's Plumbing in San Jose, CA). Their plumber is very hard to book and we have been without water for over 3 weeks. Warranty department is extremely rude and will give you the runaround saying they only work with their own plumbers and everything takes 2 days for them to do anything. STAY AWAY FROM THIS BRAND. I GIVE THEM 0 STARS

I purchased a 7 year warranty water heater in 2017 at Home Depot. I installed it (I'm a mechanical engineer and have lots of home improvement experience). About 18 months after I purchased it, it started having long recovery times. And after 20 months it quit altogether. A quick troubleshoot indicated that the elements were shot - and that the factory installed lower element had a pinched gasket which was causing a pinhole drip type leak. This obviously was starting the entire lower part of the water heater to start to corrode. I called the folks at Rheem, and they talked me through a complete troubleshoot again - and with my handy volt/ohm meter they determined that not only were the elements bad, but the upper thermostat was too. I mentioned the gasket issue which they brushed aside as a 'normal operational issue'. They promised prompt shipment of the parts.

My hot water heater’s FVC broke after two weeks. They told me dust could set it off? Or unopened paint cans? Who doesn’t have that stuff in their basement? They then were supposed to send me a new part which took a week to get to me. Hot water heater broke on a Friday but they couldn’t send a part out to me until Monday. They tried to blame it on FedEx. But they managed to get me the return label to send back the defective part in two days. No apologies or anything. Stay away from this company!

I have been without hot water for a week already. The main panel just stopped working. The unit is only 2 1/2 years old. I called Rheem. The Rep. didn't even hesitate and said she was sending me a new panel. I still am waiting for the part. What I find strange is that the Rep. already knew what was wrong. This means that several customers must have had the same problem with this model. I would stay away from Rheem, until the company gets their act together.

Broke in less than a year, needed a part that they won't ship faster than 2-4 business days. Took forever to reach anyone in 'customer service', everyone I spoke to was quite rude and couldn't care less. Apparently, no one at Rheem takes a shower on a daily basis. Just a horrible company, avoid at all cost.

Rheem 50 gal hot water heater stopped working. The hot water heater is less than a year old and all of a sudden the burner would not come on. On the front of the tank is a number to call a technician, available 7 days a week. The hot water heater went on on a Sat. The technicians are nothing more than a call center to take your information and create a work order. Your S.O.L. until Monday. It was explained to me, on a new water heater, most plumbers don't have the parts and have to order them from Rheem which is closed on the weekends.

Water heater (electric) dead after 4 years of use and flooded our garage. Rheem will not give any sort of credit or reimbursement for a new unit as they say it can only be returned to a plumbing supply store. They can not or will not deal with the public. No way to get a credit even with me willing to pay for a new one. Bad company, bad product. The Rheem AC in my office also went bad after 9 months, they've garbage as well. Spend a few extra bucks for equipment that will last longer and a company that will stand behind their product.

I purchased an electric 30 gallon hot water heater from home depot (Plymouth meeting,pa.) 06 Oct 2019. After plumbing the lines and filling the tank, the heater leaked from the bottom. I called Rheem and I had one of two options. Repair it myself and get reimbursed or wait 2 days for Rheem to send a part. Why should I work on a new unit I just purchased? Didn't like either option so I called home depot and they allowed me to return it for a refund.

I hope future customers read and take heed. Don't buy a Rheem hot water heater if you desire a good product and even fair customer service. I have waited since July for a refund check, that I had to pay ($225.00) to the contractor. He refuses to work with RHEEM. I can see why! He only worked on mine because I am a regular customer. Today (2 months later) I called to find out WHEN I should be getting a check. I was told 4-8 MORE weeks. Because I didn't submit my cancelled check with my claim - therefore - it hasn't even been processed. No call from them to tell me I needed to send cancelled checks. That shouldn't be any of their business. SO HERE I SIT - at least I have hot water now, BUT for how long? Who Knows????

I purchased a Rheem Smart water heater back in November 2018. In August 2019 the water heater control panel shorted out and fried control panel. I need to add I did not pair my smart phone to my water heater. I set the temp to 120 and went about my everyday business. I called the tech line around 2 pm and was told I had to wait for a tech to arrive to fix the water heater. That was okay until they stated there were no techs available in my area, so they offered me allowance of $125.00 to find a plumber to come out and fix the water. Well problem 2 is there were no parts available in our surrounding area and I would have to wait for 2-3 days to receive the replacement part. Of course I was not going without hot water for that period of time and a plumber around here is $185.00 an hour from 8-5 and $277.50 for after hours.

I'm helping my father get his Rheem water heater taken care of. It broke several days ago. I went to the Rheem webpage and called a local plumber listed on Rheem's website. When I told the plumber I have a Rheem device, he immediately said, "Oh, I hate working on those. Everyone hates working on those. Rheem has made it very hard for us to work on their devices, and their tech service line even for us pros is entirely unhelpful." That plumber declined to provide service.

I purchased a Rheem 50 gallon water heater in 1/2017 with a 6 year warranty from Home Depot. It's leaking & can't be fixed by me. I called Rheem today & you have to have serial # in order for warranty to apply. The Serial # doesn't come on the packet of info, or embedded into/on the tank, it only appears on a sticker which is put on the water heater itself, in the spot where water (if there's a problem, which there is) can run over. You cannot read the serial # & even if you have the warranty, they can't track down by your name only the model # & yes, that's right, the serial #. Is that ridiculous? Yes it is.

I have no idea how long this thing has been leaking. Much damage to the sheetrock in the garage where unit was installed and where it leaked into adjacent home closet. Much mold and must rebuild the inside of the garage area before anything new can be installed. Rheem told me that the water pressure to my home was insufficient, but had that checked by the city and the pressure was perfect. So far I'm getting a runaround from Home Depot. They want me to remove it and bring it in to them for inspection!!! (No kidding). I would not recommend this product or Home Depot. I can't remove this myself and would need a plumber. I would rather put the $ toward a new unit.

I have a Rheem water heater still in warranty and my tenant called before myself as the home owner and they would NOT cover a $25 part because my tenant said he was the owner yet I had proof of everything yet to no avail. They would not replace a $25 part. I am very displeased with this company AND its products.

This company was rated highly, but then they started having their product made in China. After 4 years our water heater started leaking. It is covered under warranty, but not installation. At this point, it is hard to find a distributor that even carries Rheem due to their product becoming so poorly made. Do yourself a favor and less headaches... Don't buy Rheem.

We have a small space under our house for an electric water heater. We don't have much of a choice. We bought a Rheem 2 years ago, and have to replace because it was leaking out of the seams. We got a new one home, and opened the box. The bottom of the heater was all bent. Had to take it back. Waiting for the replacement, as I type. I told the husband to have them open the box at Home Depot, before he brings it home. Next year's investment will be to replumb for an outside or garage heater. I am putting a curse on the people who built this house, and am beating myself up, again, for buying the place.

Buyer beware. Paperwork that came w/ hot water heater says it has 9 year warranty. Failed after 6-1/2 years (tank leaked/not fixable). Escalated issue to Customer service Supervisor, said warranty only 6 yrs. Not covered and nothing they could do. Wasted 6 phone calls to company to try to get them to issue me some coverage under warranty. Somehow it was my problem that the paperwork that came with my hot water heater was wrong and I was suppose to know this.

I am a plumber. I installed a 50 gallon gas short water heater by Rheem. Yesterday on July 14, 2019. After install I lit the pilot and adjusted the temp. The heater started heat. As I was gathering tools and cleaning up the burner went out. I tried relighting and the flame was weak and a noise was coming from the gas valve itself. I tried contacting Rheem and being a Sunday evening they were close. I contacted Rheem this morning and after being on hold for a hour and a half I was told that it was low gas pressure going into the house. How can that be when the original water heater worked fine.

Bought a new water heater. It did not work when installed. I called service dept. and was told that someone would call me and come fix it. Called back and no work order was put in. 11 days later still waiting. I went to Lowe's and bought a different brand. Worked when installed.

Water heater quit after 5 weeks. Company told me all their techs were booked so I would have to find my own company, pay them, and then submit a claim for reimbursement. They did mail me a part that they seemed confident would fix problem, but refused to send it next day mail, even if I offered to pay for it, in spite of me explaining I had family in town for July 4th weekend. The rep I dealt with was borderline snotty and seemed indifferent to the situation.

They refused to honor warranty even though technician said needed to be replaced. I will never ever buy another one of their products. Less than 5 years on a water heater. They have no desire to help customers nor do they give a flying monkey's ** because they are big enough that one family does not mean crap to them. If I had a choice between a cheap Chinese knockoff and their product I would take the knockoff because at least then there is no semblance that they care.

I had a water leak, a month after install, that leak ruined my water sensor cover, in the containment bin. That cover IS needed, to protect against possible shorts. When my HW installer asked for a replacement cover (as noted needed) Rheem sent a "Dollar Store" envelope. With such unexpected, MOST negative experience I want to alert others - Rheem does NOT stand by their warranty. For sure I will alert anyone, asking for my purchase experience - AVOID RHEEM.

Purchased a Rheem Water Heater from Home Depot in April 2015. Gas Valve failed November 2016 and was replaced under warranty. Gas Valve failed again January 2019 -- Rheem sent a replacement, but I never installed it because the existing Gas Valve appeared to be OK after re-lighting pilot. In May 2019, no hot water... went into garage to investigate and found water around base of heater. Pulled off front cover and noted that bottom of insulation was saturated with water -- tank is leaking. Tank failed in 4 years! 9 year tank warranty. Called Rheem for return authorization and returned heater to Home Depot (got about 85% credit -- prorated). I was given store credit only, so I had to buy the same piece of crap Rheem water heater since that's all Home Depot sells. We'll have to see how long this one lasts.

Some wiring came loose in my outside unit during shipping -- one wire was touching the copper piping inside causing a fuse to blow. I called my install company and they repaired it but said Rheem should repay me. I have called and called at times holding as long as 70 minutes to hear that I have the rep in my area, called him. He said how did I get his number? And he knows nothing. I am so tired of the runaround. I have spent so much time to just to tell my story -- I have e-mailed also... NOTHING. MY advise is to Always check and see if there is a customer inquiry number to complain or ask questions... It is NOT RHEEM.

I purchased a Rheem hot water tank from Home Depot about 2 yrs ago. I started hearing a noise like a clock ticking inside of the heater. I had a licensed plumber take a look at plumbing and also water meter. Everything is ok. My plumber said it’s the heater. So, I called Rheem and I had to send an audio of the noise. After an hour of being on hold they said it’s not their problem, it’s the pipes. So, they refused to replace it. Unbelievable. Never again.

Purchased a Rheem Hot Water Heater in March 2018 from Home Depot. No hot water in October 2018. Part ordered. No local vendor to install the part. Had to get my own vendor. April 13, 2019, no hot water. Same part. Had to get my own vendor to install the part. Part replaced April 18, 2019. Vendor charged me $93.75 to replace the part. April 27, 2019, no hot water. Toll free office closed. I am a disabled Senior.

We purchased a home water heater with installation from Home Depot. That was done on Monday. The technician left before it was filled. The tank, not the pipes, started leaking as soon as it was full. We contacted the contractor and Home Depot and they both said to contact Rheem. After 37 minutes on hold I was told that a licensed Rheem professional would contact me within 24 hours to schedule a time when he could come verify the leak for himself. Now day 2 of no water heater and no call. Stay away from Rheem and Home Depot.

3 month old heater fails, then you learn that there is no warranty service in your state. After paying nearly $300 for the warranty repair, and 8 weeks in still waiting for them to pay me back. Do not buy this product.

Leaking gas whenever we have other appliances such as the heater that uses gas on at the same time. Called their customer service support was not helpful. Only fixed the controller but still have the same issue. Very unsafe product. I am still dealing with them. Hopefully they will replace it or something. I might just replace it since I feel very unsafe to have a water heater that randomly leak gas...

We purchased our first Rheem water heater on 11/21/2018. We have had nothing but problems ever since. From tools being taken from our home, to now the third water heater going bad plus on top of that being told that it would be two weeks till someone would be here to replace it! I have stage 4 Cancer that has spread to my bones making it long and difficult to get a shower among other things, can’t/ shouldn’t be without hot water!

Bought a Rheem Marathon 105 gallon water heater with the polyurethane tank. Was suppose to last forever. Tank started leaking so I called Rheem for warranty on the tank. Nothing but nothing is what I got... If you have a choice buy an expensive water heater. Leave this line out of the equation. The company WILL NOT HONOR THEIR WARRANTY.

DO NOT PURCHASE A RHEEM WATER HEATER! If I could give them zero stars, I would. Our water heater started leaking 2 yrs after install (rusted out). The DAY we were getting a new one, the front panel burst into flames, resulting in a call to 911. Thankfully, we were home, or our house would be gone & our pets would be dead! My husband took it back to Home Depot, but because we didn’t have the receipt (?!?), they would only issue store credit. They only sell Rheem, so NO WAY we’re we going to get another one. We went to Lowe’s and are out another $410 for a different brand.

Purchased model #M061516469, 12-year warranty, 50 gal. unit (Serial XG50T120DU36U0) on Feb. 17, 2015. In mid August 2016 the unit began making a banging noise. Turns out the burner assembly was failing and the banging were actually mini explosions at burner shut down. Remember this unit had only been in service for 17 months. In Sept. 2016 the burner assembly was replaced, labor and parts were covered under warranty. Fast forward to Feb. 2019. The banging started again. Following Rheem's advice to begin warranty replacement of any failing parts a plumber came out to "diagnose" the problem. For a mere $215 the plumber told us what we already knew, burner assembly failure. This time the cost to diagnose came out of our pockets since the warranty on labor is only 3-years, the warranty on parts is 12-years.

I bought a Rheem Water Heater less than a year ago. A few months ago, I the hot water in my house simply stopped working. It happened on a Saturday. I went downstairs to discover that the pilot light was off. I called Rheem Warranty when they opened and spoke to the technical department. Ultimately, they decided that the problem must be with the Thermostat. They said that they would send me a thermostat by mail and it should arrive the next day. It did not arrive the next day. It arrived two days later in the evening, and when it arrived, I called the service center people. They told me to call to get it fixed and they told me that they could not send anyone out that day and because of the cold weather in the area, that they did not have anyone available to send until the day after next.

Installed a Rheem 50 gal electric water heater from Home Depot in March 2017. Came with galvanized input/output isolation nipples factory installed. Connected to my PEX plumbing with brass adapters, using teflon tape and paste. Within one year, started corroding and seeping at galvanized threads. Galvanizing on threads appeared to be extremely thin and did not last. Today (Feb 2019) paid plumber to come replace the nipples. Had to mail order special Rheem extra long nipples - non-standard size not stocked by any of several sizable plumbing supply distributors. They look to be exactly like ones that failed. Will these ones last? Lived in this house 43 years. This is my 3rd water heater. Never a corrosion problem with other isolation nipples. Why couldn't Rheem use good quality, standard length nipples that are locally available?! Disappointed!

Replaced my old water heater three years ago with a six year warranty Rheem water heater. It is leaking profusely from the bottom, damaging a wall and custom wood cabinetry in my kitchen. Quoted $700 dollars, by Home Depot (they did the installation) to remove the faulty water heater and replace it, which Rheem does not cover. Why should someone be charged such exorbitant fees to remove and replace a defective water heater, under warranty?

I replaced an old 80 gal propane standard type hot water tank with this outdoor tankless water heater this past summer. Overall it has worked as stated except it now takes about twice as long for the terminal faucet water to get hot. Though annoying, not overly serious. The prompt for this review was this morning when the hot water stopped mid-shower. I live in the Pacific NW, far more mild that much of the country and well within the working geography indicated by Rheem. Last night was cold (for us) dipping into the lower 20s. This resulted in a freezing of the condensation tube preventing it from draining causing the system to shut down with an error "29" (blocked condensation drain tube).

We replaced a 13 year old water heater in November 2015 in an attempt to avoid a water heater failure. Instead we experienced the failure on a 3-year old Rheem water heater. Based on my experience and reading the multitude of premature failures, it appears that Rheem either has design problems or quality control problems or both. I was in product engineering and operations management for 41 years, and based on my experience I believe that if Rheem does not change soon, they won't be in business much longer. Do yourself a favor and look into other, better options than Rheem.

My wife is worried our original Rheem 81V52D 50 gallon water heater is going to go out. I replaced the lower heater about 12 years into its life; only been drained once. 4 people live here and I'm the only 5 minute showering man. Good recovery from back to back showers for 1 hour. Now the hard part is getting a dual 4500 W unit like I had.

I purchased Rheem water heater in May 2017 form Home Depot. After installation it didn't heat water in 24 Hrs. $350 paid to plumber. Then go back again to HD and buy another one which also after another $350 installation stopped working after a day. Plumber has no clue how to debug this as the unit is completely closed, no way to see if even pilot light is on. It has 5 LEDs but the code can be deciphered into many different things that could be wrong. Then my property manager cleaned the blower and it worked again for 15 months. It seems just by sitting in Home Depot it collects dust in the blower. Then when it stops to run again after 15 months, I get another supposedly Rheem certified plumber to debug it and pay $195 to basically get bad reviews of Rheem and no real debug information.

I purchased a new townhome that had a Rheem water heater. The water heater tank leaked and had to be replaced when it was only 6 years and 3 months old. The company apologized and said it should have lasted longer, however they would not do anything to compensate for the poor product. I would not buy another Rheem water heater.

RE: Serial number RH 0505 B17863. Manufacture Date 05/2005. Model # 82V52-2. Our home is 14 years old. We went away for Thanksgiving and came home to a flood from the above Rheem hot water heater. It had rusted through the bottom and was flooding for days. Why would you make a hot water heater that could rust??? Our home is still being repaired. ALL of the carpet, hardwood, tile, and parts of the walls have to be replaced. I can send many photos. I just can't believe that you can sleep knowing that this happens to so many people. Do NOT buy Rheem products.

I purchased a Rheem 50 Gallon Electric Hot Water Heater in November 2018. Immediately after installation I got an error message that the lower temperature sensor was damaged. I called Rheem immediately. After more than 3 weeks and more than 5 phone calls they still can't get a technician to fix the problem (I live in Portland, Oregon).

I see all of these bad reviews of the Rheem water heaters and notice that many seem to be purchased at a retail level either thru their plumber or directly from Home Depot or other home improvement outlet. We installed our Rheem water heater Model, RHEPRO52-2, in May, 2004 and it's still going strong after 14+ years. Never had a problem or leak. I researched which water heater to install before building, even talked to the Rheem folks. I told the plumber what I wanted. After much grousing, he installed what I wanted and I even got him to submit the registration paperwork that extended the warranty by 4 years ( one of the reasons I wanted it.).

I purchased a Rheem 50 Gallon Electric Hot Water Heater in September 2018 (almost three months ago). It's broken and I have no hot water. I called them and they sent a horrible service tech out to my house who could not fix it. Prepare to be on hold for long periods of time when you call Rheem. I wish I never bought this hot water heater and I hope others see my review so they can be saved the heartache, tears and stress that I've been going through.

I bought Rheem water heater and just after the warranty the tank started to leak. Had throw out to the garbage. Never buy again. Very unreliable product. I had to repair the entire floor due to the flood caused because of this water heater.

I purchased this product through my plumbing company. Hot water lasted around 70 days. Then started going out during shower. Called customer service through Rheem got an overnight element delivered. Called back to set appointment to install, said they had no one in our area to service product. I live in Houston, TX. 4th largest city in the U.S. Asked to speak to supervisor. Put on hold. No supervisor answered for over 15 min. Called back. Talked to Joe. Said he found a plumber. It would be 5 days to wait for service. Got a warranty claim #. Was able to get original plumber to fix the problem. Same thing happened to me as Lindsey of Saint Paul, Tony of Lockport, Ny. and Glenn of Titusville, Nj. Will never purchase a Rheem product again. Spread the word. This company is screwing their customers. Keep in mind, broke down after 70 days of install.

We installed a brand new Richmond 40 Gallon (Rheem) water heater which we purchased from Menards. It has a faulty Thermal shank. This has left me (and a renter) out of hot water for 3 days, while waiting for the part to arrive. Unfortunately no one has the part in town and there are no service technicians for the Saint Paul Minnesota area. I have called 15 plumbers off the list that was sent to me and I had difficulty finding one who will come out on short notice. I will not trust that I can have someone arrive after hours (@$259 an hour) and still be reimbursed. I will have a person tomorrow morning, but that means I will literally be boiling water for my renter's bath. I am not looking forward to the paperwork I need to fill out for my claim. And I am disappointed that I will need to wait for my check to clear as proof of payment before finishing my claim. This is just more of a time delay to an already time consuming situation.

NEVER BUY A RHEEM HOT WATER HEATER. We bought a 40 gallon Rheem hot water heater from Home Depot. After 2 weeks we awoke with the house full of fumes and the carbon monoxide alarm was sounding. Here is my experience: 1. They don't actually have technical support. What they have is untrained people, without any actual experience reading a script from a manual. 2. If you have the same issue 2 or 102 times they will repeat the same painstaking process each time as though you never had the problem before. 3. If you ask to speak with a supervisor, they are basically hired to ** the customers and duck liability.

Had a problem with the product eight months into it. Call customer service. They give you the runaround all the time. They make it seem like it's your fault. Had to technician come out and check it out and they don't argue with them like they didn't know what they were doing.

We have decided to replace our hot water tanks before it fails. My wife figured it was about 13-14 years old. I was shopping around for a tank and it finally clicked, why don't I see what brand we have now, as 13 years is pretty darn good. The installer had the date of installation Dec 24/2001... WOW. It’s a Rheem Professional 410 professional grade. So that's what I will be looking for now. A instructor at my work in the plumbing department suggested I get a basic model (6 year warranty), but make sure I drain the tank once a year and wait until the water runs clear to get all the sediment out and prevent corrosion. Don't forget to turn off the breaker first. I'm definitely getting another Rheem. Good luck with whatever you decide.

Manufactured Sept 4, 2018; failed October 9, 2018 - I thought I bought a premium water heater with a good reputation and service. The lower heating element failed (error code A105), which they say they will send me, and then I can either hire a technician to replace it or I can empty the water heater and do it myself. This is not the warranty I expected. This water heater was just installed, and they sent a bad product. I expect Rheem to bear the entire cost of fixing it in the first year -- not to send junk and make a customer bear the cost of repairing their mistake.

Brand new gas water heater. The Pilot light would not light. Called Rheem, who had me test it and concluded it was a bad gas valve. Rheem support said they would send a plumber, who did call nor show up. I called Rheem again and said I was not happy and I might return it to store. The Rheem rep said they would not authorize the return. That sounded fishy, since the store's policy doesn't require Rheem's authorization. This company seems to be riding on its formerly good 20th-century name now, making junk and telling untruths to customers to try to keep them from returning it to the store.

After doing some research and talking with a few people in the industry, it's apparently common for these companies to charge full rates for "warranty" repairs. IE: They charge $700 to install a compressor that's worth $450. Sounds like I could buy the compressor myself and hire them for $250 to install the thing. That would actually be fair and worth it. However, this is warranty work we're talking about. The compressor should be free. That leaves a "labor" cost of $250. Let's add $100 for the 410. Hell, let's add $200: That would make, at most, $450 for labor and 410. No! I get charged $700 L.A.B.O.R. Here's the kicker, a used Lennox XP14 goes for $700. But I'm sure to get these guys to install the whole thing it would be even more $$$ for about half hour more work. Will never use Rheem again!

I bought a Rheem Water heater at Home Depot in Daphne, AL two weeks ago. From the start it leaked on the cold water supply side. Technical assistance sent two nipples and contracted a plumber to replace. Even after replacement of the two nipples, the leak was still there. Reaching out again to their customer support they indicated they had no contracting companies around Mobile, and that I had to hire a plumber myself for replacement and reinstallation. Meaning I would have to pay upfront and then invoice Rheem. They are not even interested in picking up their piece of junk back to investigate further the quality escape. Honestly, they should drop their current business for two reasons: poor product quality and very low-grade customer support. I will never buy their junk again.

This is the third Rheem water heater we have had in 2 years! First one had a leak at installation. Second one leaked while we were on vacation and flooded parts of the basement. The replacement we received today came with a crack in the plastic surrounding the water inlet. Each time Rheem admits the unit is defective but does not make any offer or attempt to pick up their substandard product. Instead I have to disconnect and haul to Home Depot myself.

My experience thus far with Rheem and the support has been dismal. We bought and installed our first solar hot water tank using a recommend Rheem System. Since install, the 15 year old tank used to fill a soaker tub but the new one will not. Apparently we were recommend the wrong one and this unit is meant for a large solar heating array, not a small 2 collector system. Nobody asked about the size of the collectors. A month to get the proper spec sheet once it would not even fill the tub half way. Over a month to be told that it is the wrong unit and it is not meant for our cold climate and a small collector system. This have been going on since January and still no real response from them. No solutions and no help to follow up from our rep or Rheem to date.

6 years ago, I purchased a RHEEM water heater from Home Depot which lasted only 3 years with only two in the household. June 18, 2015, I purchased an American Standard from a private retailer after researching the best water heater to purchase which also lasted only 3 years. It was a terrible, stressful ordeal with both companies. Rheem and American Standard each sent parts for their 6 year warranty stretching two weeks until I'm stressed to the point of purchasing a new one because none of the parts solved the problem.

I wasn't going to complain, even though I was mad for the slow and poor response from Rheem in Warners Bay to fix our hot water service. I have had 2 neighbors prior to our hot water service breaking down, and another today who have also had their hot water unit go! The first had their's fixed the next day and the other will have their's fixed tomorrow! We contacted Rheem's 24hr service and no one answered, we tried many times, then my husband sent an email and again no response until we sent another 18hrs later! This was Sunday 1st July and Monday 2nd July! Our hot water was spewing out of the system and the last Rheem installer busted the tap on the system and it could not be turned off only at the water mains which meant we had no water whatsoever!

Yesterday around 5:30 pm I heard a loud popping sound and looked up. Saw sparks coming from the lower level of my home. Upon further investigation, I started to see and smell smoke. Once I figured out where the smoke was coming, I quickly discovered the source of the smoke, which was from my Rheem hot water heater that had caught on fire.

Hot water heater is gurgling and making thudding noises. Home Depot, Rheem and the General Contractor that Home Depot sent out to install not standing behind warranty. My Husband was on the phone for two hours today with all three companies. When hot water heater explodes because that’s what it sounds like it’s going to do - there are going to be some large lawsuits filed. Just sayin’. Thanks for the awesome customer service Rheem.

I have bought two Rheem tankless water heaters in the last three years. The first was undersized and quit working. I get that. The second was the Professional RTEX-27 series which is classified as a whole house water heater. Had for 11 months and it also quit working. 743.00 dollars for a 10 month water heater, never again.

I installed a Rheem 50 gallon electric water heater in September of 2016 and had a manufacture date of August 23, 2016, less than 2 years old. I noticed paint flaking off around the bottom and some minor rust forming around the bottom and where the paint was flaking. The water heater is in a basement room but is on a wood platform and not on a moist floor, and has a dehumidifier 5 feet away. I called Rheem customer service to explain the problem. They asked for pictures, which I sent them.

Very displeased with Rheem warranty experience. My water heater burned up and it was a part of a warranty claim. I called and was sent an email and opened up original case where I sent pictures of my burnt up water heater (which I still have my pictures) which this water heater was 4 years old and a part of a recall. After I sent in the pictures I had talked to a lady in regards to getting the pictures. She mentioned that it was really bad and Rheem was going to send me an email so then I can go to Home Depot and find an equivalent water heater at no charge. But when I called in the next day no one had any clue what I was talking about and sent me an email but they started a new case. Which is really odd they would give me a new case number... they must have gave me a new case number since they didn’t want help out with a recalled product.

I needed to replace a 40 gallon gas water heater in a basement. I bought the replacement heater from the local Menards store. I installed it and it didn’t work. The water heater would shut itself off right away. There is a 8.5” x 11” sticker on it saying, "Do not return to place of purchase." I called the 800 number they had on the sticker. I got hold of their technician, the technician explained that I had to take apart the water heater and change some parts on it that he would send me. I told him I bought a brand new water heater. I’m not changing parts and waiting for replacement parts. I’m going to drain it, drag it up the stairs, load it in my pickup and return it to Menards. Probably wasting a day in the process. I also paid a plumber to come in and verify that the water heater was defective. I suggest everyone return their defective water heater to help Robertson/Rheem with their quality control.

18 months ago I bought a Rheem water heater from Home Depot and had it installed by them. Friday night, May 25, the pilot light went out. We were unable to keep it relit. Called Rheem. (Has six year warranty.) Paid $1600 for the heater. They said it probably needed a Pilot Assembly Replacement kit. They would send one to my home from the parts dept. However, since it was the beginning of the Memorial Day weekend, the part couldn't be delivered until Tuesday!!! (Four days later). Their parts department wasn't open all of the three day holiday. So, on Tuesday morning, I called to track the part. They couldn't tell me anything, except it would be sent out that day, and arrive on Wednesday. Now five days without hot water. I asked to speak with a manager. Said nothing he could do would expedite the part. He was sorry. Very poor PR for Rheem. Additionally, Consumer Reports, that I belong to had no ratings for Water Heaters. Not a happy consumer today. Very upsetting.

I bought a newer house in 2010 with my wife to start our family. When I bought this house, I wanted it completely turn key and maintenance free for a while so I replaced all the major appliances with high efficiency appliances, for example, this Rheem Power Vent Hot Water Heater Model RH PDV50-65. This was installed by a professional contracting company, and was never adjusted or messed with in any way, other then the consistent problems. Every single winter this unit would power cycle, and I would have to be outside with a hair dryer blowing out the intake and exhaust pipes to thaw them so the unit would work. Several times every winter this would happen.

Update to my post earlier today. The third Rheem hot water heater 50 gal, tall version was bought this evening. I installed it because we need baths and I cannot wait for Rheem. I bought this Rheem from Penco instead of Home Depot. Now I do love Home Depot and their customer services is splendid. However , I have learned that Rheem makes different models of the same types for different distributors. Looks like to me Penco's unit cost $476 instead of HD price of $418. Guess what happened? Penco's Rheem was installed and did not leak at all, no leaks, we are finally taking baths. So HD has a cheaper version and it's also less quality. Why cheaper if it leaks? Give me Penco. I love ya HD, but I had to stop smelling. Lol.

My basement flooded nearly three years ago. I had to replace the water heater down there. I know you buy a Rheem Platinum Performance because Home Depot said it was the best. Now, it is the fourth time I have no hot water. There was even a recall that I did not know about until I called about having no hot water. When the front panel was removed by the repair guy... Several wires were burnt off. Scary. Now Rheem tells me to go buy a digital multimeter and call them back so they can walk me through testing the thing myself. Plus, they are telling me that the warranty ran out in 2015, yep the year that I purchased it. How does that work/ Don't buy a Rheem unless you want a low quality product that the company won't cover when it is broken. In my case there was a real chance of a house fire. Be Warned!

Got the Rheem tankless water heater in 2015 through the contractor we used at the time for purchasing and installing the water heater/furnace. The townhouse was under major renovations until October 2016 when we moved in. The water heater worked perfectly until the beginning of March 2018, when we started to get the ERROR code "11". Since then, until the current date May 9, 2018 the issue has not been resolved. Manufacturer is blaming the installer and keeps telling us that the product must be re-installed in order to work. So let's revise: it worked perfectly for 1 1/2 year and now when it is not working, it is because it was not installed as per requirements... The contractor I am currently using to resolve the issue has been back and forth with the manufacturer numerous times but their customer service is extremely poor and very frustrating with no real help or viable solutions. STAY AWAY FROM RHEEM PRODUCTS.

The "professional" plumber installed a Rheem Professional water heater. Two years later it has failed and its bottom tank leaks. Turns out the thermostats were installed wrong at factory. Rheem claims I or someone else intentionally switched them. Seriously??? Warranty not being honored.

I bought a Rheem gas water heater and about 2 months later, it makes a loud popping noise and goes out. I call the company and they are rude with me. I have been on the phone back and forth with these people for 2 months and I still do not have hot water. The part they sent did not fix it. My plumber says it's not fixable and needs to be returned, but apparently the company is going to go bankrupt if they let me return the water heater and will not give me a return code. I don't know how many things I'm expected to do before they finally decide to give me the code.

We had a new high efficiency 50 gallon #CNRHE50 serial #A251507425 Rheem hot water tank installed in 2015. March of 2018 we noticed that we had no hot water and there was some leaking in the pan below. Our installer thought it might need a Valve replacement but after further investigation he found it needed to be totally replaced. Thank goodness we had a full warranty for replacement. We are now out of pocket $551.25 for service charges. We are not happy and will never get another Rheem hot watertank again!

Same issue of low voltage keep coming back to haunt us (Rheem Water Heater Model No. XG38T06EN38U1). No permanent solution provided by Rheem customer service. They have send the replacement part each time but it fails in four months. They cannot send any tech to fix it or find the issue.

This is the 2 Rheem 360 gallon hot water heater model G65-360-1 that has leaked in less than 5 years. The 1st one lasted under 4 years but because Rheem only offers a 4 year warranty from date of manufacture not install we had to fork out $15,000 to have another heater installed Dec 2016. Going with the same model allowed for quick replacement which when your business is closed because of lack of hot water fast is best.

I bought a gas water heater at Home Depot by Rheem about 1 1/2 year ago. It failed, Rheem labels the water heater not to take the water heater back to Home Depot but, to troubleshoot the problem thru the phone with them, after they “think” they know what the problem is, they mail you parts for you as a customer, replace them (like the customer is a plumber or a technician). It didnt work the first time, troubleshooting thru the phone again, now they thought they knew what the problem is, send another part, replace it. It worked for 2 month, and failed again. Call a third time, troubleshoot, then they authorized to take the water heater back to Home Depot for a partial credit... after everything you have to go thru, not having hot water for 2 weeks, paying a plumber for all the labor, taking the water heater back to Home Depot. It’s a very disappointing way of dealing with this kind of help from this company.

I bought a Rheem water heater in May 2017 from Home Depot. 7 months later it failed right on Christmas Eve. I called Rheem and the warranty part was sent quickly, but since they could not find any contractor in my area to do the work, they said I can use anyone local. I filled out the warranty claim and sent all the required paperwork back on Jan 2nd, 2018. First they said it'll take 6 - 8 weeks to process the claim. It's now 2 1/2 month (March 16th, 2018) and my claim was still not processed.

We have a 50 Rheem model #XG50S12DM4000. It is still under warranty but try to get Rheem. Suddenly Friday evening it stopped working and Sat. morning we called Rheem. We were told the starter was bad & that the part would be FedEx to us. Mon. I called & was told the part was just sent. We would have it by Tues. and a service company had been alerted for installation. The part did arrive on Tuesday and I called Rheem again to be told at first that no one had been called. That was amended to say the CNJ Service had been notified. When I called that company CNJ said they hadn't been called & weren't available before Thurs. or Fri. I found another plumber who found some other problem. Still no hot water.

I had a Rheem tankless water heater model # ECOH200DVLN. The unit was in warranty when it started leaking from the inside all over my basement. I contacted Rheem. They asked me to take some photos of the heater. I emailed the pics to them and spoke again with a Rheem Rep who told me that my water heater wasn't covered because my vent terminated under some deck stairs. I asked if he truly believed that was why it was leaking. He said that it didn't matter because it wasn't in code and they won't cover it. The stairs are for a deck and are 12' in the air.

Bought new Rheem electric heater from Home Depot had it installed and it could not get water temp above 85 degrees. Called Rheem and after on hold for 20 minutes said all they could do is send repair parts that have to be installed. Home Depot wants to charge me to have the parts installed. Now I have to get it removed and return it to Home Depot for a refund. Do not buy Rheem. It is junk.

I purchased a 50 gallon Rheem Performance Hot water heater from Home Depot a few years ago. Right before Christmas the digital control panel went out. I searched the internet and found out there is a recall on them. I called Rheem customer service and had to wait on hold for at least 30 minutes to talk to a representative. The representative was helpful and sent me the necessary paperwork to fill out. They authorized the repair to be up to $250.00. I had to call Mac Plumbing and the part was delivered and installed on Christmas Eve. So appreciative to get hot water back.

My A.O. Smith water heater began to leak so I went to Home Depot and purchased a 50-gallon electric heater. I installed it and turned it on. Everything seemed normal but the next morning as I was checking it for leaks, I noticed water on the very top of the heater. I thought it was one of my connections but upon further inspection found it to be coming from under the cap. I tightened the two nipples that were mounted by the factory and tightened my home connections. The next day there was water again.

Bought a hot water tank Feb 2018. 5 days later it went out! Water leaks no hot water! Called customer service and they said, "Maybe get you someone tomorrow?" I can't afford to pay again to have their faulty water tank replaced? And why should I? It was ONLY 4-5 days old? Yet customer service said maybe tomorrow??? So I called again the c/s department to check if someone would be coming Wed Feb. 14th. The man Mike was very rude. I asked if he could see if someone would be coming to repair my water heater? He asked for model # on heater which I didn't have. I was calling from work on my lunch break. Then was told maybe he could get it under my name? Ok good idea.

I bought a 40 gal Rheem "SHORTY" electric heater from Home Depot. Installed it and it tripped the breaker about 6 hours after I turned it on. I discovered that, on the lower element one wire was pushed onto the other contact during manufacture. I separated the two wires and everything was fine for about 2 weeks. Then I noticed the breaker tripped again, I reset it and about 3 min later I smelled electrical burning, we all know the smell. Opened the crawl space door to see the whole side of the heater engulfed in flames. Ran and got my kitchen extinguisher and dove under the house to get it put out. After literally 58 minutes waiting on hold, Rheems answer was they would refund my money on the heater.

After just over a year my new Rheem gas water heater failed. OK, parts fail. But just try to get a replacement. Hours of phone waiting, multiple promises to overnight the part, and 5 days later still no part and no idea when I can get one. Terrible. Don't buy Rheem.

I bought my Rheem water heater 2 years ago. Recently, the pilot light has been going out. As a single gal, who is not very handy, I thought I was making a great purchase given the product came with a 6 year warranty. Much to my dismay, I found out that the warranty is only a parts warranty! Now I have to wait a few days to receive the parts in the mail and figure out how to install them myself... And, once again, be without the ability to take a hot shower in the meantime! I had my previous water heater for nearly 20 years, without a problem and this one defaults after just 2!

For years I always trusted Rheem but after several weeks I have been trying to get help and no response. There are multiple people saying that the gas valve on the hot water heaters are bad. It's true. I called customer service and the girl put me on hold and waited for Rheem minutes. Never got a response. Don't buy Rheem.

We bought ten of the direct vent models for our 10 apartments and they turned out to be the worst nightmare we got into. Everyone has failed either with hard lockout or leaking at the drain valve. Their technical support is always looking to deflect the fault to installation, venting or something else. Their use a plastic pipe for drain valve which cracks and leaks.

For those who do not like to read long reviews, all I can say is that I cannot be more disappointed than I am with Rheem. Simply DO NOT buy a Rheem product, unless you like dealing with a product of marginal quality, and a customer support team that is beyond incompetent. Early in 2017 our 40 gal water heater needed to be replaced. We went to a local store and found a nice Rheem (or so we thought) gas water heater. Had it installed professionally, good to go. Soon after installation, every time the burner lit, there would be a loud bang of a small gas explosion. We called Rheem, and they said they "...have no technicians in the area, call a local plumber to look at it and we'll reimburse you." OK. We did as directed. The plumber came over and suggested a complete replacement of the burner assembly.

Bought a 400.00 40 gallon water heater November of 2016. Unit failed January of 2018 (little over one year old). Gas Control Valve is no good. Rheem will not do anything about it. Saying the unit is out of warranty. Customer service for this company is impossible too. I was on hold to speak to a supervisor because I am not accepting that it's two months out of warranty and something major goes out on it and I got hung up on. Gas Control valve is a major part and it's over 100.00 just for the part. Not to include someone to put it in. Rheem, I am so unbelievably dis-satisfied that you can be sure I will spread the word in any form possible of how shady your company is and after reading all these reviews on them the faulty products they sell. I will never buy another product that Rheem makes. Ever. I will do whatever I can to spread the word too. Rip-OFF. I plan on making a complaint to the BBB too. 400.00 just thrown away.

I had a new 50 gal electric hot water tank install with a 2 year in home 12 year warranty. Unit heated water but only produced about 5 minutes of water. I called Rheem and rep. said a company would contact me for repair. A week later no one had called so I called Rheem rep. Said he had no notes about this and said I would have to hire contractor. I ask to talk to supervisor and was just parked on hold. I hired plumber and repair person tested all parts and said electronic brain was bad. No parts were available from any supply house and Rheem was not answering phone.

I wish some told me not to buy this water heater from Rheem. Day one: the water heater will not stay on. We called and they sent a new thermostat. It happen over a weekend so that was 4 days no hot water. Here we are 4 months later and the hot water heater won't stay lit again. We've been on hold the whole day waiting for a customer service personnel that never answered the phone. I finally hung up around 3:30 p.m. to call back and find out that they are now closed. Are so many people unhappy with their water heaters that I couldn't even talk to a person? Guess so. I've given up. I guess I'm out of the $792 I spent because I'm buying a different new water heater. I don't have $800 to waste. This will hurt my family. Rheem should be ashamed.

Replaced a 15+yr water heater Oct 2013 with a Rheem. Feb 2014 pilot went out and wouldn't light. Service call to installer and they did manage to re-light. March 2016 again pilot went out. Would light but not stay lit. This time thermocouple/pilot unit out $400.00. NO reimbursement from Rheem. Yesterday surprise surprise pilot light out and won't stay lit! No hot water over Christmas weekend! It's unbelievable to me this company is still in business! And I am actually really upset with my plumber whom I have used for over 12 years for installing this piece of garbage! I think the professional out there should be steering their customers; who count on THEIR expertise, away from this product.

Your product and customer service is a complete joke. I purchased one of your hot water heater in March. From day one we had problems. Finally after a week of no hot water and your customer service department playing games and the service company you referred playing games, we were able to get a new hot water heater. With that said, that hot water heater has been leaking since day one. I called and they sent me out a replacement part but, still it is leaking. I then called in today and spoke to a miserable supervisor named, Shakir.

Rheem gas water heater model 22V40F1 leaked 8 months after 6 year warranty expired. No help from installer or Rheem on replacement price. Poor quality item made in Mexico. I will NEVER buy a Rheem product again, as they sure Rheemed me! Paid $800 for what I thought was a quality product installed. My original lasted almost 25 years made by American Water Heater Co.

Purchased a new Rheem 50 gal. electric hot water heater in Aug. and it lasted all of 3 months. After calling customer service I was granted a replacement. After disconnecting myself and hauling it back to the store and installing the new unit it didn't leak for a whole hour, needless to say I'm severely frustrated.

I had completed construction of my new home in 2001 with a 40 gallon Rheem water heater. It lasted until mid year 2012 at which time it developed a leak in the side of the tank about half way down from the top. I was surprised that it only lasted eleven years when past experience was more like 20 to 25 years. I purchased a Rheem 50 gallon water heater on 6-20-12 and immediately experienced trouble with the lower element leaking. The plumber came out and removed the element, cleaned everything and put it back together with Teflon sealer.

My house came with a Rheem water heater. It was 5 yrs old when we moved in, after 3 year it started to leak and corrode around the top. We replaced it with another Rheem in 2013 brand new. In 2016 it failed, just stopped working. I called the plumber who installed it. He said nothing he can do so I called Rheem. They said I need to check it with a multimeter? The guy told me to go buy one. I asked my plumber who got on the phone and he somehow got them to replace the water heater, but I have to purchase another warranty.

I moved into a brand new home in April 2016. I started having issues with my Rheem tankless water heater approximately 5 months after move in. It kept displaying a error code 12. The builder immediately had his plumber come out. We also included the gas provider in attempting to solve the mystery. After very extensive inspection, it was determined there were no issues at all with plumbing of the gas. Rheem sent another plumber out to change the fire rods. That seem to fix the issue. But, the error code returned approximately 2 months later.

Purchased a Performance Water Heater last Monday and had it professionally installed. Tank never heated the water. Installer was out the following day to check voltage and ohms and got a good reading. Called Rheem to authorize return and replacement. Rheem needed a couple more tests run and they stated that we could not return unit since it could be repaired. Asked them to send their repairperson to our home at their expense. They called their contractor and did not get an answer!!

I am having trouble taking steel rod out because my water is smelling and has rust in it because rod is deteriorating. No wrench will fit the Anode rod. I have tried several sizes as told to do by customer service including metric. Nothing works. I need help now with this now. Please respond. Thank you.

I have been without hot water for over 5 days. I called Rheem and told them what was going on and they took me through suggestions on how to solve the problem, to no avail. A part was sent to me and that still did not fix the problem. When I called again I got another person telling me that I needed to check something else out which was tried and it still did not work. I asked to speak to a supervisor and he told me no one was there. His customer service was horrible, this was on a Friday and it was time to close shop so he didn't care that me and my elderly mother had been without hot water for days. He suggested I call back Monday.

I purchased a Rheem water heater in June 2014 from Home Depot. The tank failed several days ago. I tried warranty service over the last several days and I got a message it wasn't in service, try later... Or wrong serial number. Today I called the 800 621 5622 and got a customer service rep. He tells me to bring it back to Home Depot for adjustment. Home Depot doesn't deal with Rheem anymore. Can't even special order. Parts can only be obtained from their "authorized" plumber and any regular plumber won't touch or recommend Rheem for obvious reasons. Essentially Rheem warranty program is a sham. My recommendation: Don't buy anything from Rheem. Model # XG48TOGEN40UO S # RHUNM181401735 manufactured 29/4/14.

Purchased water heater with 6 year warranty. Paid licensed plumber to install. Less than 3 years after installation water heater starting leaking from manufacturer's hole in bottom of heater (photos were provided to Rheem Warranty Division). On July 4th room was flooded and I was able to get a plumber to come that holiday, remove water heater and replace with a new one. Plumber was only able to purchase from Home Depot and bought a $480 Rheem replacement water heater. Contacted Rheem and they said, "You need to return the old heater to us." This made no sense to hire someone to pack and then ship back to Rheem in order to possibly get some type of pro-rated refund.