Rheem Water Heaters Reviews

Poor customer service, they were rude and condescending. Gas control valve failed twice. They said they had to have it officially diagnosed. The licensed plumber was here, told customer service how they diagnosed it and Rheem tech manager was not familiar with the diagnostic tools the plumber used. We are going to buy an entire new water heater.

I wouldn't recommend Rheem product to my worse enemy. Husband and I decided to upgrade our water (2017) to a larger container. At the time, our plumber suggested to go with Rheem. If I was in charge back during the replacement I would have asked questions and researched about review on this water heater. If I knew back then the quality of Rheem, I would have rejected the Rheem option and gone with another reputable brand. Our water heater only lasted 9yrs while they only offer 6yrs warranty with their water heater. My dishwasher, microwave oven, stove, dryer and washer are at least 10yrs old.

We had to replace costly parts and labor one year after its warranty expired. Now it’s not working again and we’re told it’s a faulty thermopile/gas valve. We’ve decided to purchase a new water heater, but definitely NOT RHEEM.

I have had to replace my Rheem performance Plus 50 gallon water heater 3 times in 8 years. The last hot water heater was purchased on December 2022. It started leaking just as the last one from the bottom April 2025. I purchased another Theme on February 11, 2026. The tank was still under warranty at Home Depot. I needed the adjusted price in order to apply to another unit. Home Depot only sells Rheem. I had no choice but to purchase this brand again. I am a senior citizens on a fix income and cannot afford the full price of a unit plus have the damage leaky tank drained, haul to Home Depot and reinstalled. This cost money. I have no confidence in this unit. I have to go into the attic often if not daily to ensure the unit is not leaking. I feel like I have no choice because of finances except go back to this Rheem manufactured hot water heater. If you have a choice do not buy this gas hot water heater. It is a total headache.

I have had my tankless water heater a year to the day and it's been a week with no solution from Rheem customer service. We are being told to drill holes in our wall for proper ventilation which we did a year ago at time of installation!! Troubleshooting over the phone with "experts" has been trial and error versus sending someone out to service our damn water heater!!! No customer should have to go through all this with a warranty!! I could care less of this brand name, the product is not as it used to be and the customer service reps are not educated enough about the products to help. I should not have to buy another water heater just to resolve this issue!!

I’m calling since morning around 10 and now is 05:10 in the evening. I was not successful to talk with anyone to solve the problem. Every time one person is responding he says please hold. I don’t know up to what time because it’s was morning, now is evening.

One I can say is that a 6 year warranty gas water heater is exactly that! My brother just called me to help him buy a new water heater. His is a Rheem and the tank is leaking from the bottom already. He bought it on 5/19/19! I remember water heaters lasting at least 15 years. My lady has a Rheem that boils every time you use the hot water from anywhere in the house (6 yr warranty expired). I just bought 2 of them about 2 years ago. I am worried about the life of them. Customer service is awful. Quality is in question!

I’m fixing to have my 3rd Rheem electric 50-gallon water installed in 8 years under warranty due to leaks internally in the units. The only reason I’m putting in the third Rheem in is because it’s covered under warranty. However, I’m not at all happy as I’m still having to pay labor to the tune of $300 every time one fails. This will be my last Rheem, if this one fails, I will move to a different brand regardless of the warranty. I definitely would not recommend Rheem units if you’re looking to purchase a new water heater.

This company is horrible. They do not stand by their product. I paid nearly 800 for 2 water heaters in 2020. They sat in my basement for 2 years before I could pipe them in. When they were piped in and running, they went for 1 year and then both pilot lights won't stay on now. They said the 3 year warranty was void even after explaining my situation. I even talked to a supervisor but they said there was nothing they could do. They offered no additional help. Extremely disappointed and out 800 bucks.

My landlord’s water heater leaks from the main tank just right after the 6 years warranty ran. According to my plumber, the tank is made with very poor-quality material. I don’t consider Rheem anymore.

I have been extraordinarily disappointed with my Rheem 50 gallon water heater. It is four years old and it failed. I had my plumber. Replaced the entire gas unit and it still has failed. After a long conversation with a Rheem employee, I was told the tank would be replaced. Unfortunately it was bought through Home Depot, which is a company I cannot support anymore, especially for appliance purchases. I need to pay my plumber to take the tank out take it back to Home Depot, where they will prorate their warranty, and provide a new tank that I will have to pay my plumber to install. If there is a worse warranty on the market for an appliance, such as this, I am unaware of it. I would never recommend anyone by a Rheem water heater.

We were maybe 20 days outside of the warranty from manufacturer date. The unit broke. It lasted 6 years. It was maintained and kept in perfect condition. Customer service said they can’t do anything for me and I can’t expect it to last that long even if we did everything right. To have a unit only last 6 years is poor quality. It’s like they plan for it to stop working right outside the warranty nor does the company care about their customers.

We bought ours 6/24/24, and it is a total loss. They now want us to pay $1,500 in labor to have a new one installed. That's just the labor. Oh, and since we still have the receipt, we may have to pay the difference in the new unit. Avoid them at all costs!!! At first, it was the ignition switch; they sent a replacement part. Then it was something else, mind you, we had to pay $225 for someone else to come out and say the entire unit was trash. There is ongoing litigation; you have until March to file: ** Rheem Water Heater Defective Drain Valve Class Action Settlement, Claim Up to $1,500 Available for Owners.

Hot water tank failed after 3.5 years of installation. Three calls to "customer service" for 2 different parts orders. Second part sent was a safety sensor which came with instructions that "if this part failed, you should replace the water heater." WHAT? What are you guys thinking? Customer service is VERY SLOW and transfers you to different departments that often never answer the phone. Or it puts you back in "phone tree hell." Also, file a claim for cash reimbursement under their warranty and allow "4 to 6 weeks" for processing (or for them to continue to use your money for as long as possible.) Poor customer service, poor product quality, poor warranty response. I'll never buy another Rheem product.

I purchased a Rheem water heater in September of 2019 and the unit has already had issues and is leaking, it is six months out of warranty. It use to be units would last 15 plus years and now it’s awful to have to replace every 6 years. You need to have better equipment!

Water Heater is 4 months old and already throws code A129. Can't even do the dishes without it throwing the code and having an empty tank with zero hot water. And of course it happens on Christmas and new years so Rheem isn’t even open to give support. So here we are about to buy a new water heater for our new house since Rheem is legitimately USELESS.

I purchased a home a couple of years ago that included a Rheem water heater. The unit has failed prematurely, well within what any reasonable consumer would expect for a product of this nature. The tank developed leaks at the bottom and at the valve, rendering the water heater unusable. Here are the details:

Purchased in August 2024 at Home Depot after our old Whirlpool gave out. Sadly, we had no other options as we had no hot water and the only options was a Rheem. It went out within 2 months. Thermostat. We replaced it, wasn't expensive didn't want to deal with Rheem given all the horrible customer service reviews. We are 8 months and it is completely broken. Manufacture date 10JUL2024. The customer service at first is great. They send out a tech (contractors) - they are wonderful. The way the contractors are treated by Rheem Customer Technical service is beyond horrific! I heard 3 people treat the gentleman in my home be talked to like a 3 year old by Rheem "tech support, who was reading a script". After 2 days without hot water, and a lot of arguing with me and the contractor, we are getting a replacement water heater. It will NOT be a Rheem. Do yourself a favor and do NOT get a Rheem product.

Although this water heater lasted for years, my biggest complaint is when it died water was coming from everywhere. Leaking from pipes and other places. My carpet was soaked. I've replaced hot water heaters before that were not this brand and never experienced such a mess. Unfortunately my new purchase was made at Home Depot again and this is what they carry. I hope they have improved since l purchased the last one.

This is the worse water heater that I have purchased. After a year the water heater started to malfunction. It was on Thanksgiving and my family and I had to wait until Monday to contact them without any hot water. Customer service did a reboot and nothing worked. Then they sent me some relays to replace the original ones. Now exactly a year after the same issue is happening.

Awful warranty and reliability, failed 1 year in on a new water heater, company dragged their feet, offered a replacement part days later with us having no hot water. Talking to the plumbers this issue is known and has been occurring.

One star only because I cannot leave ZERO. I bought a water heater from Home Depot. Rheem is all they sell. It lasted 18 Months with a 6 Year Parts warranty but only 1 year labor. That is because their parts suck and they know they will have to replace them, but the labor cost is as much as the original purchase. My Suggestion is to NEVER BUY RHEEM PRODUCTS.

My Rheem 6 year warranty 50 gallon hot water tank leaked in less than 3 years of use. Rheem wants me to send the defective parts (tank) and they will send new part. So family has to be without hot water for a week or more. Do Rheem executives not shower for a week? The warrant should allow water heater to be returned to Home Depot for a replacement heater with no extension to the warranty. I would like to hear Rheem’s reply.

We bought a water heater just over 3 years ago. The thermostat has gone out 3 time since install (more frequently than once a year). Customer service refuses to do anything but send a new and unimproved replacement part. In the past they required us to pay an additional fee to expedite shipping. This time they won't expedite or give us the option to ship any other way than ground. Additionally, it's been more than 3 days since we ordered it and they haven't even shipped it yet. Perhaps needless to say, they don't cover labor or install either. Given the regularity of it going out I am very concerned about what happens beyond the warranty period. I am so frustrated with the inconvenience and problems this regularly poses for my family of 7 and trying to figure out how to do dishes and bathe my children with no hot water.

My water heater is less than 4 years old and has caused significant damage to my home. This company really needs to be investigated. My home warranty would not cover the cost to replace the item because it is still within the warranty. Now Rheem wants so much information as if they do not have a reputation for having poor quality products. The base of my water heater needs to be completely replaced, and I have a mosquito infestation as a result of the water leak.

I recently purchased a mobile home in 2020 and always had trouble with this hot water heater mainly having to reset it constantly. Well it finally died. This company should offer way more than a year on these things if they're gonna break down in a few years. It's a shame to be having issues like these this early on.

I bought a Rheem water heater in Sept. 2020. The company that installed it said that "2020" was a bad year for Rheem. Rheem also acknowledged a problem with that year's output (don't buy a 2020 Rheem!). Its heating element broke down twice. It was replaced at no cost - thankfully. And company said it should last now. Now, it has a corroded "nipple" at the top - and it needs replacement. But... the part is no longer made. Great. So Rheem said it can supply a new water heater if I can't find the part anywhere. Sounds good - right? But to install the thing will be another $4,000! And I just had it installed 5 years ago - shouldn't need to spend $4,000 every few years. Rheem suuuucks!!! Don't buy!!

Just replaced a Rheem 75-gallon gas water heater. Well actually three, yes three. Rheem XG75T06ST6U0. 3rd time was the charm. Purchased at HD in LV, HD plumbers came out with the Rheem WH installed the Rheem WH but when they started it up, it was making very loud humming/vibration with metallic banging sounds. They immediately pulled it and off we went to HD to exchange and return two water heaters. First one was still under warranty when it died/wet the bed and the second, which was installed and uninstalled, was defective. We returned new Rheem WH in tow and they proceeded to install the second Rheem WH. Unfortunately, this water heater was defective as well.

When I bought my new house, it was pre-installed rental Rheem-Ruud 50 gal. water heater. After realizing that renting is more expensive than owning it, I replaced it with Rheem 50-gal water heater model PVW50 (SN: 0600J01332) I bought from Home Depot. The installer wrote "date installed: 8/29/2000". After 10 years of problem free usage, the plastic drain faucet started to leak due to constant heat. Simply replacing it with a brass faucet solve the problem leak. Finally, after a total of 25 years I need to replace the tank. I am buying the same Rheem tank water heater.

I have had a Rheem gas water heater for 4 years and the control has failed twice already. I find this unacceptable. They are rated to be reliable, but I have not had that result. I would try something else next time.

I just purchased this water heater August 27, and it has been a nightmare. This water heater is leaking down in the well where the relief valve is, so I called for warranty work, because they say first year 100% they pay for inhome service, but not the case. They want to mail the parts and you have to find a plumber and pay up front. That is not what their paperwork says. What an inconvenience. So now I have to undo all the hard work we did and return it to the store, mind you if the store will take it back. Rheem you should do what your warranty claims!! I will never buy another rheems waterheater. I sure wish I had read the reviews before purchase. The last rheem tank I had had the same leak, but I didn't notice it till it was too late and it caused so much damage. For now on my tank will not be behind a wall and will check it daily. Rheem's products and services are horrible.

I purchased a 50 gallon electric hot water heater 2 years ago and now it has stopped working. After a few tests it was determined to be the upper and lower thermostat were not working. I called Rheem and they said they were shipping the part on Fri. 08/29/2025. They shipped it to the wrong address and I called again on Monday asking about the screw up. They apologized and said that they were going to expedite to me the next day. Again it went to a different address than mine. I have been informed that they are resending it and it should arrive today. After visiting the tracking number it says it is being delivered somewhere else. Over a week of dealing with them and having no hot water I was forced to buy a new hot water heater and will seek, reimbursement thru the courts as they are incompetent and unreliable.

ONE star is far too generous .. My condo was built in 2020 and in just five years I’m now on my third Rheem water heater. That level of product failure is completely unacceptable. While my current unit is under warranty until October 2026, the warranty does NOT cover critical costs like labor, trip charges, or removing defective units. I’ve already had to pay these out-of-pocket—expenses that add up quickly: 💵 $428.20 on 10/4/23, 💵 $394.27 on 4/30/25, ➡️ $822.47 total in labor costs. Both replacements were done by a licensed, local plumber.

This company will do anything they can to not have to follow through on their warranty. My old water heater was within warranty period. I got another Rheem and after two months of trying to get reimbursed for the new one I still am not reimbursed. Even after they sent me a letter telling me they would be reimbursing me. Total sham of a company and I wish I went with someone else for my new hot water heater but its already installed.

Purchased Rheem hwh and installed in December 2023. In May 2025 the circuit breaker for the hwh and thermostat had to be replaced and a plumber called to replace lower element in the rheem hwh. The cost of circuit breaker, thermostat and lower element cost over $600, more than the cost of the unit. After several attempts to resolve through rheem, I still have not even been reimbursed for parts even though unit was 16 months old. Stay away from this rheem hwh.

Will never buy another Rheem product. Own a Rheem Hybrid hot water heater in a short-term rental that we (as owners) stay in frequently. The hot water heater has a 10 yr warranty and it is only 6 yrs old. I started getting error codes (A129) via text and email from the unit saying that there was a problem with the hot water heater. Upon discussion with Rheem, they advised that control board was going out and needed to be replaced. They told me it was still under warranty and they would send me one, but after ~3 weeks it was evident that they did not understand their inventory of parts and had no clue if they had the control board. I was told - we have it, then we don't have it, then it will be here in a month, then we have part of the order, etc. While Rheem was trying to get the card sent (another ordeal), we started getting A107 (water leak) and A108 codes and my maintenance guy went to have a look.

Rheem's customer service is the worst and will never buy or recommend their products to anyone and will advise everyone to reconsider of ever using their products. But if you want to go back and have to work on their water heaters. And it's not just one or two of them, it is every one of their water heaters. And then they want people to go without hot water for up 10 days is just not a good practice for a company to have. That is just unacceptable and they can not expect people to go 10 days with no hot water. And if I could give them 0 stars I would. I have installed a lot of Rheem water heaters and I have had to go back on every one of them. And know that they have pulled what they did today crossed the line. They need to be told that they are the worst.

I installed a new yesterday (serial number 08) Performance Platinum 11 GPM High Efficiency Indoor Recirculating Natural Gas Tankless Water Heater (serial number 0821KC000707, Model ECOH200DVRHLN). The heater did not even start. I called the technical helpline. After registering the product, the lady transferred me to technical helpline. After waiting for few minutes, the call disconnected with the message to call back Monday to Sunday 7.00 AM to 7.00 PM, CST, even though it was not even 6.00 pm eastern time. I am stuck with no hot water.

Moved into my brand new, newly built manufactured home two years and two weeks ago. Rheem water heater began leaking yesterday. My plumber identified the leak as the undeniable result of a defective product. Rheem tells me there is only a one-year warranty on this water heater. How crummy are their products that they only issue a one-year warranty? I asked customer service, "Do you not stand behind your products?" No, the answer is no. They do not. Never buy a Rheem water heater.

Absolute junk water heaters. Purchased two years ago to replace a 15 year old water heater. Flushed every 6 months. Flushed it today and the pilot won't even spark all of a sudden. Can't get parts for almost 5-6 days. I don't even care to fix this garbage will be replacing with another brand tomorrow. Never will buy another Rheem product.