
RainSoft Water Treatment Systems Reviews
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RainSoft manufacturers and sells water conditioning and water filtration systems for residential customers. A water expert can visit your home for a free water analysis. RainSoft offers solutions for whole-home hard water conditioning to improve bathing, washing dishes and doing laundry. The company also focuses on drinking water solutions to improve water taste and clarity.
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RainSoft Water Treatment Systems Reviews
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Reviewed June 22, 2015
I told my friends about Rainsoft as I think it's a good thing to invest in them. They've been very good so far. The installation went well and they were very good people.
Reviewed June 21, 2015
I bought the product 3/13. I was promised a lot of things: namely, we would only need to fill the salt tank 3-4 times per year, rust and dingy spots would be gone, and we would get free soaps. We started to notice problems with our water being hard. It got worse, despite the system reading "OK" for everything and the salt level read 2.5. Well, there was no salt. After just 2 months. I called someone out because of the hardness, and when he came I explained there was no salt which caused the hardness, but I had since filled the tank. I told him I was concerned the salt alarm was malfunctioning because it read "2.5" when there was no salt and the alarm did not go off.
He looked at the machine and said everything was fine. He said the salt level was correct so there was no problem, and his report said NOTHING about the salt alarm. He said there was no problem and it was working now, so what was he supposed to do? Take my word for it that something went wrong? Anyways, he tested my hardness when he got there--the stick said "0" hardness. I tested it 3 days later at it was at 50 ppm (which I know isn't a lot but it isn't 0 which is what I was told). We are still having water spots and rust stains, and sometimes our washing machine has a bunch of suds, and sometimes it doesn't.
The RainSoft machine reads everything is fine, but we are having issues. The company offered to upgrade us to a bigger system because we "use so much water" (quotes from the installer who came to check out our system) which is why we are using so much salt. We use ~ 150 gallons of water per day as a family of 4... that's half of what the national average uses [per the EPA website]! I asked to return the machine and they won't let me return it. Still having the problems that I was promised I wouldn't have with this machine, and I never received the free soaps that are in our contract. They said the free soaps "email" was sent to us, but it must have gone into our junk folder, which was a common problem. Uh, then why don't you mention that to the customers? They also said our signed contract was sent to our email but must have gone to our junk folder.
It's very frustrating that they will not consider my problems or address my concerns. The machine says everything is "OK" so they say it's functioning correctly. They use a dip stick (which some are known for giving false positives!) and say there is no hardness, but my test that I bought from Home Depot says there IS hardness. They promised me things and didn't deliver, and they lied to me about several things in order to get me to purchase (that the bottled water we drink is just the next towns city water, and that our water was "really bad" and he wouldn't drink it, etc., and we would spend less on soaps) and now they lie to try to get me to upgrade to a bigger system.
They also said we would only have to pay ** amount per month, but we would just use the money we saved not having to buy cleaning supplies because we got free stuff! But if we pay the minimum finance payment this 6k system would cost of $25,000!!! Of course we will pay it off before the interest free period is up, but what a lie for those who don't have the money to pay it off! And the installer said the system would repair the damage/build up in our galvanized pipes (as a rule he said it would take 1 month for every year old the house is) and I can find NO plumber who can verify that claim.
We have had nothing but problems with our water hardness (and who knows what else that I can't test for) and with the customer service. Since we financed through Home Depot I am really hoping they will help us out--they at least seem to be interested in helping me solve the issues I have been having. RainSoft, on the other hand, hasn't done a thing.
Reviewed June 20, 2015
The sales reps at RainSoft were polite, and they did a good work. They didn't mess around. They got in and got busy. When I wasn't satisfied with the way they put in something, one of the guys came back, redid it, and moved it from where they put it the first time. The product we purchased made a lot of difference on our water. I would recommend them.
Reviewed June 18, 2015
A gentleman came and did a demo for RainSoft at the house and we liked it. The whole family was there and we saw the benefits of it and signed up on the spot. We love it. They gave us a bunch of products - hand soap, shampoo, body wash, detergent. The installation team were very professional and nice. My family asked them questions and they answered everything. We quickly noticed that the shower is a lot cleaner now. I'm guessing that the old water that we had was pretty bad because the flooring used to get real ugly and it's been clean now that we have this water. With the drinking water, you can't even tell its difference with the bottled one. So we saved a lot of money not having to buy all that water. It's been a very, very, very pleasurable experience up to this point. We had a small, little leak on the bottom of the sink but by the next day, it was already taken care of.
Reviewed June 17, 2015
Since we have well water, it was recommended that we use a RainSoft system. The installation team was knowledgeable and did what was needed in replacing our tank. They were in and out, cleaned up, and went off. The technician who came here knew all about the system and explained things to us because we went from an older system to it's now more electronic type system. We were satisfied with everything. I would recommend them.
Reviewed June 16, 2015
Rainsoft''s system is pretty good. When you take a shower, you feel better. When you clean your car, your car is a little bit shined than normal.
Reviewed June 15, 2015
RainSoft's sales reps were great, and they were able to answer the questions that we had. The installer was nice and clear about helping us know what to expect. Everybody was helpful and knowledgeable, and we appreciated that.
Reviewed June 14, 2015
Knowing what's in the water and all the crap in it isn't good for us so we wanted to get rid of that and have soft water. We had a water softener and the reverse osmosis and then recently, we got a new reverse osmosis in the apartment we're in. Both sales representatives we've worked with and the installation team have been good. They left the work area clean and were respectful. Since having the system installed, we've had good water, the water that we were used to from the previous house we were in. I'd recommend RainSoft and would use them again.
Reviewed June 14, 2015
We began looking into a water treatment system because of the amount of calcium that was in the water that we kept seeing. The sales representative from RainSoft was very professional, answered everything we needed to know and explained everything in detail. Awesome guy. We also got the water filters for our sinks. The installation team did a great job. They explained what they were doing step by step. They were in and out. Since having the system installed, we noticed right away that taking a bath, you feel cleaner, and water tastes better. I've recommended RainSoft to my brother and several other people.
Reviewed June 13, 2015
I decided to get RainSoft water treatment system because the guy that came and did the explanation made me feel like the water is horrible and I better do it because the water is just awful in San Diego. So it took 3 hours but that's what did it. Their sales rep was professional, courteous, friendly, on the point, very helpful and nice. I didn't have much interaction with their installation team when they came to our home but they did things efficiently. They explained that there was no way they could do the extra hole in the sink in the kitchen for the drinking water, and I was disappointed with that, but they explained why. And of course I had a sink that I wouldn't want damage done to it but there was nothing I could do once I already signed up.
So I called up the guy that gave me the demonstration and told him I was disappointed with that. Then they deducted $500 from the cost. There was nothing they could do, it was already done. I was disappointed with that because I tried to drink the water and it's too salty. So I still have to get bottled water because I feel the water that's coming through the tap is awfully salty. They all did a pretty good job there except for my disappointment.
Reviewed June 13, 2015
What an experience we had with RainSoft. We had a little issue with some iron. We live out here in the estates, out in the country, and we have a lot of iron problems. We gave up on the old system and bought this one, and it really got bad. They came back and made some changes. It appears to be doing better. I'm noticing a little bit of discoloration in some of the fixtures. But all in all, as far as the people that we worked with, it's fantastic. It's great. We were riding down a road and saw RainSoft on the side of a truck. This was at about 1:00 in the afternoon, and we came home and called them at about 4:00 p.m. The RainSoft rep came over at 7:00 that night. And two days later, we had our system installed. Their installer is just a super guy, good to work with. He was very helpful and answered all my questions. I couldn't ask for any better. We're very happy with the whole situation so far.
Reviewed June 13, 2015
I'm the one who pushed my husband to get Rainsoft. We're building a house and we were having well water, so I was a little nervous about drinking the water. We had our water tested at Home Depot at the free testings there. The Rainsoft sales representative was adept at testing and we purchased the EC4 technology. Their installation team was very professional and quick and that's what I really liked. They knew what they were doing and got it done. Everybody at Rainsoft was very professional. And we've noticed some changes in the taste of the water and even in the clarity.
Reviewed June 12, 2015
We looked into RainSoft's water treatment systems because we were concerned about our water. So we purchased one for our drinking water. I'd recommend it.
Reviewed June 12, 2015
We have really lousy water. It's very hard. There was a lot of particles in a glass with our ice cubes. The representative of RainSoft did a good presentation and we were ready to go ahead and do it. We purchased the RainSoft filtering service with the salt and then we have the one underneath the sink. We also have the air freshener and the washing machine where you don't have to use soap or less soap to wash your clothes. The installer did a great job. The only thing is he couldn't get in the crawlspace far enough. It narrowed down to the point where he couldn't get up there for our refrigerator to be hooked up. He got the line all the way up there but he couldn't get it attached to the refrigerator underneath because he was a husky guy.
Because of RainSoft our skin's a lot better, our drinking water's a lot better and our ice cubes are clear. Except for the ones in the fridge but if we make the ice cubes, they're clear. The ice cubes in the refrigerator are too, but we just wanted to be able to get that hooked up to it. But otherwise, we've been really happy with it all. It was a good experience.
Reviewed June 11, 2015
We researched water treatment systems because our water was like crap and we needed to do something about it. We had another water company come in and they could not get it corrected so we were looking for somebody who could come in and get the water resolved. The RainSoft sales representatives were very knowledgeable and very courteous and the people who came out and installed the system were very good guys and knew what they was were doing. They did a very good job and solved the problem.
Reviewed June 11, 2015
RainSoft did an excellent job installing the water conditioning system. We had it when I was a kid growing up and our water was soft, so I've always wanted one ever since I moved out.
Reviewed June 10, 2015
We looked into Rainsoft Water Treatment Systems because we knew we were on well water. We had just bought the house and wanted to get our water tested. Their sales representative was very nice. He was on time and it went really well. We purchased the whole home system, except for the thing that hooks up to your washer.
It was different with the installation team when they came to our home. We had a guy that came out one day to install it. Then he was going to come back and he was supposed to install a water line running to our refrigerator, but we never got a call back from him. So I called him and came to find out he no longer did installations for RainSoft. So I ended up having to call the corporate office to get everything set up again. That was the only issue I had -- We never really knew and I had to call to find out when I was going to get that line installed. I wouldn't have found out unless I had called that guy and he told me that he didn't install for RainSoft anymore. But once I got a hold of corporate and got everything else figured out, it went really smoothly.
Since having the system installed, we don't buy bottled water anymore. We've been using the soap products that came with it, and we're using a lot less of that. The water tastes good. We definitely see a difference in every aspect. I actually recommended them to my parents.
Reviewed June 10, 2015
I have no problems with the Rainsoft products. It's been wonderful and I'd recommend them to others.
Reviewed June 9, 2015
RainSoft has given me great satisfaction. I've been with them for 20 years and then upgraded it. We use the reverse osmosis. I'd highly recommend them.
Reviewed June 8, 2015
We have the filtration system for the whole house and a water softener put on it. We love the sales representative and the installation guy did everything perfect. He was great. He did the job. I'm already talking to people about Rainsoft, tell them how great it is.
Reviewed June 8, 2015
We purchased from RainSoft the water softener and the purifier and also that do with the washing machine. The installation team was good and the water has much better taste and saves money. I haven't had to buy a water like we always did.
Reviewed June 7, 2015
Very good experience with Rainsoft. Recommended.
Reviewed June 7, 2015
The only part I didn't get from RainSoft was Alkaline Water Filter but I intend on adding that some other time. I was really impressed with their installation team. They did a good job. The person who sold it to me promised me more points on the products than I actually received so I was a little disappointed on that. But other than that, I have had a positive experience.
Reviewed June 6, 2015
When the sales reps came to our home, it was fine and I ended up purchasing the smaller of the two products. I have a distiller here and I distill my own drinking water. I distilled some water that came out of my faucet about a week after the installation, and there was about a tablespoon of brown syrup left in my distiller. So I gave it to the RainSoft guy and he put it in a little vial, and he told me he was going to get back to me with what it is and where it came from. Nobody has called me and it's been 2 months. But overall, I'm satisfied.
Reviewed June 6, 2015
We got the water purification system and air purifier from RainSoft, and there has been a difference since having the system installed. The sales rep was knowledgeable, courteous, and easy to work with and the installation team was excellent.
Reviewed June 6, 2015
The RainSoft system is good so far but they haven't done their follow up visit yet. They were supposed to come back and follow up and test our water.
Reviewed June 5, 2015
When the rep from RainSoft came to our home, he talked a lot. He said it would only take 45 minutes but he was there for two and a half hours - it could've been a little bit shorter. We bought the three products and the biggest difference I noticed was the skin. My son has severe skin issue and it has become better after the installation.
Reviewed June 5, 2015
The sales reps were very pleasant but I had a problem with the installation. After the installer left I opened the cabinet of the sink and he had squished the tank and the filtration system behind the garbage disposal. That doesn't seem very good. So I called the salespeople to tell them that it's ridiculous because when after I had read the manual it says that the canister should be on the left side of the sink and the tank should be on the right side.
Salespeople came out because they knew the problem that I was having and then said when a person comes out and does the re-installation he would have to turn the tank around to show the RainSoft logo on it. That's because one of them noticed the tank didn’t have a RainSoft logo on it. So a guy came out to re-install. He turned the tank around to show me that there was no RainSoft logo on it. It was at that time I noticed that the tank was so filthy. It looked like it was at least 2 years old, that’s how dirty it was. I also noticed a little sticker on the tank that said it was made in 2014. So maybe they gave me an old tank.
After a few hassles and getting Home Depot involved, Home Depot sent a manager out who gave me a new tank (new tank was dated 2015). They retested the water and it’s been okay since. Because of the trouble that I went to, they told me that they would give me another Home Depot gift card. However I still haven’t received it.
Reviewed June 5, 2015
I recommend RainSoft. I purchased one of their top products, a water filter. Setting up consultation was okay and they were friendly and courteous when they came to my home. The installation team gave me no problems. They were fast and very professional. The water is much better with RainSoft.
Reviewed June 5, 2015
A friend of mine had RainSoft come over for the consultation and we bought the conditioning system and the fresh drinking water. The installers were fine and they let me know where they were going to run all the pipes. Since having it, water tastes better and the clothes seem cleaner.
Reviewed June 4, 2015
We have the whole house water softener and purifier from RainSoft. The sales representative was great, friendly, knowledgeable, and the demonstrations were helpful. The installation team were thorough and they talked me through everything they were doing and checked in with me regularly. They were nice and friendly as well. When I recently stayed in a hotel I really miss the RainSoft water.
Reviewed June 4, 2015
The RainSoft people used a sinkhole where the hose goes down in the ground. I hope that the black hose from the tube with all the chemicals would be okay. But when they dug about one foot away from the black hose in the ground, the ground collapsed about a quarter of a feet. So far that's my only concern but if it has collapses and becomes a big hole, I will call them and say something is not right.
Anyway, they promised that since the unit was $6,200, they would get us a sink purifier, but it never arrived. When I talked to the service manager and told him about the black hose cracking, he said he would send someone out to do it. I gave him a telephone number so he could call before he came but he didn't. He just came and did it and left again, so the sink unit has never been given to us. I don't worry about it now but I'm disappointed.
The softener system is good and I like it so far. Also the person who sold it to me was extremely good because even though we had no intention to buy a softener system, he was just here and in an hour, I just gave him a check for $6,200 because I believed what he was saying. The installer it was also extremely nice. And the service manager who called later on when I told him of my two problems was also very nice, and he followed through by sending a guy out to correct it outside so now it's working perfectly. I love the Rainsoft system.
Reviewed June 3, 2015
We have Rainsoft in our kitchen area and it works great. My wife had it before I had it. I moved before I married her and we just continued it because it's been a good product. We had service people come in to service it over the years and it's been fine. Therefore I would recommend them.
Reviewed June 3, 2015
We sent in water sample for analysis. They said that we had some problems with our water which we already knew about. But when their reps came to our home and did a demonstration of the kitchen water, it was actually worse than we thought. So we talked about putting in a system, which we agreed upon. They came a couple of days later, hooked up the system without any problems and we've been very satisfied. Everybody was very cooperative and very good.
With the RainSoft system installed, you use a lot less soap and hair shampoo. I have a young daughter who comes to the house. She's out of the house and when she came in, she noticed the softness of the water right away.
Reviewed June 2, 2015
I'm satisfied with the water the RainSoft system creates. It worked best for me. I just thought that the presentation was a little too long but it was very detailed and informative. We also had an issue during installation because the guy had to drain to the dishwasher area. I did not know all the details of that and it was filling up my dishwasher. I called RainSoft about the issue and they sent another gentleman out to fix it on my schedule. I think the price for the system is a little high but since I had it, I noticed my drinking water is fantastic so I would definitely recommend them.
Reviewed June 2, 2015
We signed up for RainSoft's water test so they came to our home to show us the quality of our existing water and how it could be different with their system. After that, we purchased the $8,000 value package wherein we got the water softener outside and the alkaline water inside. My wife seemed to be pleased with the installation team when they did the work. Since having the system installed, the water is definitely softer and leave your hands feeling a lot softer.
Reviewed June 1, 2015
We love our water softener port. It made a whole difference on what we had before with just the regular tap water. That's something we're enjoying, no dry skin and a good overall experience.
Reviewed June 1, 2015
They contacted me after I sent in a water sample from my house. Their laboratory technicians came here and set up their mini lab at the kitchen sink. They were real professional, did their testing and explained what they were doing, the results, what the results meant, and the different ways that I could combat the negative effects that were discovered with my water. After that, I ended up purchasing the whole house water filtration system. Their installation team was very good and respectful, and they also explained to me what they were doing and how they were putting the system in. They also talked to me about what I need to do to maintain the system. And I have noticed a difference since having the system installed, thus I would recommend them.
Reviewed May 31, 2015
RainSoft sucks! They say that they're gonna come and do the repairs and they never show up. They say they're gonna call me, I waited, and they never called me. They say the salt is gonna last long, like 4 to 6 months... it's less than a half. So I guess they're bunch of liars. The texture of the water did change, but that's the only thing. The guys who did the demonstration and the agreement also did a good job, and I'm happy with that, not with the service. I recommend the water softener, but not RainSoft because their follow-up sucks.
Reviewed May 31, 2015
My brother had the RainSoft system for years. When he had the system upgraded, that's when I learned about the product. Our interaction with their people was professional. Everything was good and everyone was friendly but I never got my $50 gift card that they keep promising me. I did call once so the representative guy who came out for quality control said that it will come in the mail. Well that's not what I understood but it never came. So when I filled up my online survey last week, I put that in the comments. Someone called me from the local distributor and said they would send me an email with a link so that I could redeem it, and I never got an email either. But it’s alright. It’s not going to make or break my weekend.
I don't have anything to complain about the system itself. The installation guy was great and we chatted about everything when he came out here. He was just very informative about how we shouldn't use the conditioned water in the pool, so he installed an extra spigot straight from the city line so that I could have the regular city hard water that I could use in my pool and my lawn. That was excellent and very nice of him. So overall, I'm very pleased. I love the water the RainSoft system creates and I love the way it feels.
Reviewed May 30, 2015
We researched about water treatment systems because of the hardness of the water. Rainsoft came in and tested our water. Our interaction with the installation team went well and we were discussing the difference as to what can cause the hardness of the water. We land a lot of water systems and we're happy with it now.
Reviewed May 30, 2015
The guys who came out to install it (standard filtration and softener) did a decent job. But they - the installer, sales rep, and the one who did the water test - were definitely misinformed as to how often the system runs in three cycles. They were just telling me, "Oh, well, there's only two people in the house, it probably won't do that." I had concerns about that at first wondering about how much water was going to be used. But after getting my first water bill, it doesn't feel like it really makes much of a difference.
Also, the taste of the water is worse now than it was before. I still don't drink water right out of the tap because I didn't purchase the additional water filter for the main sink. I'm a little bit disappointed in that. That was a bit misleading. I still end up buying bottled water. But other than that, I still like the system. The water is much softer now which is what we were going for, and I'm sure there's nearly no sediments and other similar stuff in my water. I'd still recommend RainSoft. My father bought a system from Rainsoft too and probably possibly even a couple of other people that I recommended them to. But when I recommend them I would fill people in on the things that I was misled by both the person who did the water test and sold me the actual filter and the person who installed it.
Reviewed May 30, 2015
I like the system and I've had a good experience overall.
Reviewed May 29, 2015
I purchased the standard conditioning system and air filtration. So far, our experience has been very good. Their sales reps were very knowledgeable and their installation team were excellent. It's a lot easier having Rainsoft. I would recommend their products!
Reviewed May 29, 2015
Our consultation with Rainsoft was okay, no real issues there. Their installation team was also decent. Their work immediately took out the sulfur smell from the water and we could drink it without worry of bacteria, odor, taste, or color. From day 1, it changed the water instantly, so that was cool. However there was a little bit of a mess of wood chips left when they were done drilling through the floor joist to run the waste line for the bath flushing. They didn't clean those up and the line for the waste line wasn't really secured well enough so that when it would do its bath flushing, it would rat on the floor joist and make a really loud noise upstairs. They also drilled through the metal sink where they installed the water spicket for the drinking water but they didn't clean up the metal shavings either. So I called Anderson Water Systems to sort that all out. But after that, I've had no more issues and I actually recommended them to somebody just the other day.
Reviewed May 29, 2015
Setting up consultation with sales representative was quick, easy, and they worked around my schedule smoothly. The information that he gave me about my water and just Rainsoft in general was great. I got the reverse osmosis tank and then the two bigger tanks. Installation took a little longer than expected but installation team kept on updating me on what was going on. Since having the system installed got better tasting water and showers are quicker because the water is coming out clear. I really have enjoyed it.
Reviewed May 28, 2015
It was really easy setting up a consultation with the sales representative of Rainsoft. I was able to do it on the weekend and was able to have a late appointment. So, it went well. I purchased an older model because it's one without the part that alerts you inside the house so I would have to actually go in the garage and see if something was wrong, the one that tells you the time. But I have the separate carbon one and the one that takes out the chemicals and then the one that actually softens the water. It was fantastic!
Reviewed May 28, 2015
Been a customer of Rainsoft for 23 years or so and it's been pretty good. Satisfied and pleased with the whole experience. Installation team are absolutely top notch. We've added and subtracted different things over the years. We started with their standard Rainsoft water softening system, and then added Reverse osmosis. We later removed the reverse osmosis when we went to a whole house filter system. It's gone back and forth like that. Three months ago or so, we added the Ozonator for washing products. There are certain companies that stand out as being exceptional by far and you don't always know why. I wouldn't quite put Rainsoft at that level, but they've been excellent.
Reviewed May 27, 2015
The installation team from RainSoft were very good and answered a lot of my questions that sales rep didn't explain. I appreciated them. We love the water but I'm still confused if it is drinking reverse osmosis or not. When they first put it in, we had a bathroom at the very back of the house that the water barely came out of and now, we have full stream. We didn't know we had one before the good, nice, clean water cleaned out the pipe which is really cool.
Reviewed May 27, 2015
I got the RainSoft softener and the reverse osmosis drinking system. The installation guy knew what he was doing and was very, very quick. But the only issue that I had and I still have is when the salesman told me they were gonna install it outside but the guy that came and installed it says, "No, that won't work. We just run in a hose underneath your house and it drains away." And I said, "Not under my house. You're not draining it underneath my house to collect the water and even those drain goodness sandy soil." He says, "Okay. Well, I'll put it out here then," and threw the thing out underneath the brush next to the fence line. So they never bury the drain line like I was told would happen. The system seems to work fine but they're gonna come this summer and replace that fence line and run into this drain that was just lying there on the ground.
Reviewed May 26, 2015
We love RainSoft. We saw it at a home product show and we got the CleanStart for the washer which is great. We don't have to charge it and it does everything we think that it would do. Their sales representatives are very well-versed on the products. We've already recommended them many times to our workers and co-workers because it's wonderful.
Reviewed May 26, 2015
During the consultation the sales rep from RainSoft explained everything and did his chemical test and we purchased the water softener. We can drink the water and it's been great. I wish I had RainSoft about 17 years ago when I first bought the house.
Reviewed May 26, 2015
They finished the project we got them for and it was alright. However they didn't come through on their promised $10 gift card from Home Depot they were supposed to give us. We were also supposed to recommend some people to get a portable water filter or whatever from them; we did and they never got that.
Reviewed May 25, 2015
We knew when we moved in the house 19 years ago that our water was extremely hard and full of minerals, silts, and all kind of crap so we called RainSoft. The last call around was probably the best experience I ever had with them. It is excellent installation. I got a new unit because the old unit was totally shot. The installer explained everything to me, how much the water was going to improve from the old way and that the water will be so clean. The system will actually act as a cleaning agent and all the pipes will clean out. He also added some things that were not done way back when the first unit.
Reviewed May 25, 2015
I learned about Rainsoft from the man that installed my gate. I was talking to him about building me a well house so that I could put a water system for my well. Because the last water system I had was 20 something years ago and it was huge, it took up my whole back porch and that's why I wanted to build something outside where I could put it all out there. He advised me to call Rainsoft and that they will come out and tell me what I need. So, we had Rainsoft put the system in. They were good about putting it and explaining everything so now it was working beautifully until our recent experience.
Whenever we go out of town, we always cut our water off just in case a pipe burst. The system backwashes every week so I wanted to find out what I needed to do and I didn't wanna ruin the system by turning my water off. So, I called them and left a message. They called me back the next day and told me to just turn the little lever in the back if I'm going to use my outside faucet so that it doesn't run through my system. She said, "Just turn those and everything will be fine", which is what I did. So, before we left, I turned the water off. And then when we came back home, I turned the water back on. The first thing I did was run some water out to give to my dogs because they didn't have any water to drink. That's when they started to get sick. They were drinking a lot of water and throwing up all over the place. They were both doing it, I didn't know what was going on and I didn't relate it to the water.
Then the next morning, we fixed a pot of coffee and my husband spit it out. He asked if I put a salt on it and I said "no". And then when I poured creamer in mine, the creamer clobbered. There was so much salt in the system that we could not use the water. We had to go to the store and buy bottled water. So, I called them twice about the problem to find out what I needed to do in order to get that salt out of my system and then what to do to keep that from happening again. I called customer service and sales. They don't ever answer their phone so we always just leave a message and then they'll return the call. But they've not returned my calls so, I'm angry because they're not returning my calls.
Reviewed May 24, 2015
It was through Home Depot that RainSoft contacted me if we wanted to have our water tested. Their reps were excellent, I bought their reverse osmosis system and we love it. I have never had water so good in my life. I highly recommend them!
Reviewed May 24, 2015
We submitted one of the test kits that we picked up at Home Depot to Rainsoft. From there, they got in touch with us. The sales representative was very knowledgeable, very interactive, and real nice. They were very good and as far as installation, they took their time explaining all that they were doing and what was the best thing that we should possibly do to get it set up. However, we are suffering some issues and so I’ll have to give them a call. Other than that, so far so good.
Reviewed May 23, 2015
The water had a very strong sulfur smell so we purchased the system for removing sulfur from RainSoft. It was great interacting with their sales rep and the installation team was very nice and efficient. They were organized, polite and very careful with the house. They also did a follow-up with me to make sure that everything was okay.
Reviewed May 23, 2015
I first heard about RainSoft from Home Depot. Setting up a consultation was easy and their sales representative was really outstanding. The installation team did a great job in setting up my unit. I noticed that it really makes a big difference. The equipment is excellent and we’re very happy. We should have done that a long time ago.
Reviewed May 22, 2015
The Rainsoft sales rep was a very nice person and he explained everything to us. I ended up purchasing their water softener. Everything went alright with the installation and they would call me if they had questions as I was working and my wife was the one there. We now have better quality of water - it's very soft and tasty. Wonderful and very healthy experience.
Reviewed May 21, 2015
It was a very delightful experience having RainSoft. We use the filter system every day. I feel good with the equipment. The guy who installed was very respectful and I'm considering him for another job in another property that I have.
Reviewed May 21, 2015
The sales rep from RainSoft was really good. We've been extremely pleased so far. We have better tasting water and I've been a lot more comfortable with that. We still have one issue and I'm not sure what it is so I haven't contacted anybody about it. But other than that, we’re really, really pleased with it.
Reviewed May 20, 2015
I learned about RainSoft from the phonebook when we first moved about 20 years ago. The very first sales representative and the last one that we had were very nice. We also love their new system, the Apollo, and the installation went smoothly.
Reviewed May 19, 2015
My family and I have been enjoying for six month the great benefits of having excellent quality water. Great taste, clean clothes, softer skin and hair. And the best part is that I am saving money while enjoying the benefits. This equipment worth every penny and it is by far the best investment that I have done in the last 5 years. Thanks to the RainSoft family.
Reviewed May 19, 2015
The RainSoft rep that came for the consultation was fine. He was very thorough and knowledgeable. The guy who installed our system was very friendly but thorough and put it right where I wanted it. We had soft water in our old house so all the usual are back. Skin feels good and the water tastes great.
Reviewed May 18, 2015
The sales rep from RainSoft did a good job as he was able to sell me the drinking water filter system. Same goes for their installation team - they explained the system and leaned up before leaving. The only thing I was confused about was the kind of salt to add to the filtering system when it need it. What the manual and the installer said were two different things. But other than that, I've been satisfied.
Reviewed May 18, 2015
I wanted something that worked, and was reasonable and dependable so I went with RainSoft. The sales representative was awesome. I have no complaints about him at all. He had his spiel to deliver and I had seen all the horror shows of how the water turns yellow and the paint turns black and all that crap. He did a nice job, even though I kept saying I've seen it three times because this is the third system I have looked at. The installer did a really great job too, and went above and beyond the call of duty. The biggest difference I've noticed with RainSoft is that the glasses that come out of the dishwasher are so much cleaner and more sparkly. They've lost that gray tinge that they had. Of course, the water tastes wonderful and it makes better coffee and tea. Everything went great and I didn't have a single thing that wasn't aces up.
Reviewed May 17, 2015
We were already thinking about getting a system when we met a sales guy from RainSoft. We just made an appointment and he came over, and that was it. Installation team were great and they were good, professional and friendly. There's a big difference since having the system installed.
Reviewed May 16, 2015
During the consultation, the RainSoft rep showed us how everything worked and what to expect and we were quite happy with them. Then, the installation team was in and out within three hours. And now, our water is quite a bit better since they installed our water purifier softener system.
Reviewed May 16, 2015
I'm happy with how everything went with Rainsoft - the sales, installation, and the products. It was a very good experience for me.
Reviewed May 15, 2015
We have a whole house water softener from RainSoft. Since we had it we can really tell the difference in the water and we believe the appliances are lasting longer because of it.
Reviewed May 15, 2015
The RainSoft water softener and RO system are working great. So far, so good. The sales rep who came for our consultation was great. He described everything including all the added stuff that we would get, left some paperwork, and we made the decision. Our water used to be yellow and had a lot of iron and now it's significantly better. The installers were great too. We have no problems with them.
Reviewed May 14, 2015
Rainsoft was good, the softening of the water made it better than what it was originally. They have good customer service, and then the installation was okay. The only other thing that they should have done was to put some different kind of hay to put down in the yard instead of cutting down from the grass.
Reviewed May 14, 2015
I got a free water evaluation with RainSoft through Home Depot and I sent it to the laboratory in Rochester. Then they sent a guy down to talk to me. The consultation went well as the sales rep knew what he was talking about. He was very personable and knowledgeable, and sold me a water softener and the ultra filter beyond that. Only one guy came to install the unit, and he was great. He welcomed my request to watch him while he installed it. Everything has been positive since having it installed. We no longer worry about rainwater filling our system. Also, our well water was hard enough to walk on, so now our drinking water is very good.
Reviewed May 13, 2015
I've had RainSoft for about 15 years and they've been very good, never had any complaints. When we first got started with them it was through a friend of my son who was, at that time, selling RainSoft equipment. We purchased a water softener and an RO drinking water system. We recently purchased a new one from them and the technician was really knowledgeable and gave me a lot of hints as far as what to do with the new unit. He knew what he was doing and did it neatly and quickly. The new system is updated, a little easier to figure out.
Reviewed May 13, 2015
We had a good experience with the RainSoft reps and installation team. We knew what to expect from the system so everything seems to work as described.
Reviewed May 12, 2015
I love Rainsoft Water Treatment, it's excellent. The sales rep, I think he's a manager or the district manager, was more than just a sales person, I had a good experience with him. I have mentioned them to all of my neighbors.
Reviewed May 12, 2015
We bought our initial RainSoft unit back in 2005. We had an appointment with a woman into our house and ran a test on the current water that we have coming from the city. She showed us all the stuff there is in it and the levels, and how bad they were. At that time we recently had a child and decided that we should have some clean water in the house, it seemed pretty important. The rep that we dealt with most of the time came out and done service for us a few times, installed our newest unit. He's great, very knowledgeable, easy to talk to. Since the new system has been put in the taste and quality of the water is definitely better - well, even with the old system having the softener placed makes a huge difference with showering and the overall feel of the water is much improved.
Reviewed May 11, 2015
The sales rep that came to my house did a very good job and was very knowledgeable. However, honestly, I kind of think that everything is just a waste of money. Besides seeing the test that he did when he showed up, I haven't noticed any difference in the water. The RainSoft product that I bought is the one with the 3 tanks on the outside and one in the sink.
Reviewed May 10, 2015
Before the installation our water really smelled horrible, my dog wouldn’t even drink it. Now our water doesn’t smell anymore. Their installers were very friendly and they put it where we wanted it. They were very professional.
Reviewed May 9, 2015
With Rainsoft the quality of the water is very good - much better than the tap water. The consultation with the sales representative was very easy. We already had in mind what we wanted so when we discussed the systems that they have it went very smoothly. We decided on something and set up an appointment for installation. They installed the system on where we wanted it located and it went very well. We're overall pleased with the ease of operation and the system itself.
Reviewed May 8, 2015
We purchased the reverse osmosis from RainSoft and the water has been good since. Their people were good too.
Reviewed May 8, 2015
I enjoyed the RainSoft water softener and then I got the one that takes out other things in the water. I like that it made a big difference in my water - it became clearer and tastes a lot better. I've had some friends come over and they could not believe how soft it made their hair when they took the shower. During the consultation, the sales reps were very nice and informative. They answered all my questions. The installation team were good and polite, and they cleaned up after themselves. It has been a wonderful experience!
Reviewed May 7, 2015
Our water is really hard here so we looked for treatment systems and got RainSoft. I enjoyed talking with their sales rep. He's a very friendly person, informative, easy to get along with, and he made the process very easy. The installation team was really nice also. They were quiet but friendly, and very informative and they explained everything they were doing. They had a little problem, I don't know what it was but they got whatever material they needed and came back, and finished it up. It took a couple of days. The first guy had to bring in another person to help him finish up. They did it timely. Since then, the water is much smoother and tastes good, and we're not afraid to drink from the filter. It's easy to take care and maintain. It's just a nice experience and we're glad we got it.
Reviewed May 6, 2015
I'm completely satisfied with RainSoft. The installers did a pretty good job of installing it and making sure that it wasn't rigged up and lines were hidden and they took the time installing it. I have expected outside a couple of water softeners for the past years and Rainsoft is one of the best.
Reviewed May 6, 2015
It didn't take us long to get someone down here and the guy we had was very informative. We purchased the whole works for our drinking water, purifier and everything. We didn't have any problem with any of them. They all did a great job. Before we got RainSoft, all my Corelle dishes was turning brown. I had film on all my silverware. I had all my water coming out of my other unit more rusty, wasn't able to drink the water, and turned all my white towels brown. RainSoft has taken all the spots off all my dishes, off my silverware. It feels like you've got cream on your hands or body when you get out of the shower. We use half the amount of soap that we normally use. My kitchen sink doesn't get stained anymore. I could go on and on, we really love it. If I had realized it was that easy to do something like that, we'd have done it twenty years ago. I'm not saying it's cheap, it's expensive by all means. Other than that, we're more than very happy with it.
Reviewed May 5, 2015
I'm a farmer and I started researching about water and air treatment system. I came across RainSoft in the newspaper. I really like my experience with RainSoft and I would recommend them!
Reviewed May 5, 2015
Everybody at Rainsoft was nice, knowledgeable, and clear on the explanations so I really understood everything. I got a water softener from them and I've noticed since having the system installed that the water tastes better and we can feel the difference after we take a shower with it, so it's a nice product.
Reviewed May 4, 2015
RainSoft's sales representative did a real good job. She did the demonstration and explained everything so we bought it from there. The installation guy that came to install the unit knew what he was doing. He did everything and got it all up and there were no leaks afterwards, so it's working great. Although we got to get used to the flicks when we're in the shower, how it feels like you always have soap on you. We're still getting used to that but our skin seems to be a lot smoother, the hair is a lot softer. We're in our 60s, so that's a good sign.
Reviewed May 3, 2015
The sales rep from Rainsoft did a good job in explaining the new system and the advantages of installing it. He gave us a manual and conveyed to us that if we had any problems or questions we could get back to them. He was very efficient and he made it a very positive experience for us. The installer did a very good follow-up afterwards and provided adequate time for questions and answers. He also cleaned up any debris from the installation. Rainsoft was very satisfactory in all respects and we're glad that we upgraded the system that we had. This is working out quite well for us.
Reviewed May 3, 2015
The sales rep from RainSoft was very pleasant, thorough, and explained the product exceptionally well. Their installation team was timely, worked extremely neatly, and took time to communicate with us to answer our questions. We love the quality of the drinking water. Generally speaking for showers and cleaning, it's really nice. We were very pleased with how the entire process worked. They were prompt and they were competent.
Reviewed May 2, 2015
A number of years ago in Birmingham, Alabama, my wife and I were at a home and garden show, and we were becoming really concerned about water quality. With all the bad news about fertilizer run-off and pharmaceuticals in the water, it was a real concern for us. We were about to be married s we were just shopping around. We went by the RainSoft booth and we saw the unit, and we talked with one of the reps who made a real good impression on me. By the time that we're married, we arranged for one of the field techs to come and do a test on the water on our house. It's typical Alabama water and it was pretty hard so we had the unit installed. It was actually a little bit larger but it seemed to do a real good job for us so we were pretty pleased with it.
When we sold our house in Birmingham, I chose to part with the RainSoft unit and leave it in the house, right there on location, because I was trying to think of a way to make the house more appealing and more sellable, so I gave up the system and it helped us move the house. Then we came up here to St. Louis, Missouri and we live in the St. Charles area in St. Charles county, and I wanted another RainSoft system. So we had a field tech come out from Tri-State Water here in Missouri, a lady, and she did a real good job. And I was horrified at how hard our water was, our water may as well have been liquid rock.
So we made arrangements to have the unit installed, and they did a very good and professional job. They were very thorough and neat. I liked the fact that they cleaned up after themselves and were very careful to make sure that the installation even looked nice, I was really impressed with that. This was the first time that I've been exposed to potassium chloride as a salt substitute. As it was explained to me by the installation technician that Tri-State prefers to use potassium chloride because it's more green and environmentally friendly, and it doesn't rot pipes as bad. So that's the reason that Tri-State uses potassium chloride.
Now he did explain to me upfront, that it's about three times the price of regular salt." So he said, "Get ready for sticker shock." But the thing I've noticed is that the system I have here uses so little salt, we haven't even gotten down to the bottom of the salt bin yet. And I'm a little concerned that I won't remember to recharge the salt bin. But anyway, I hope I've got the alarm turned up loud enough where I can hear it from my basement. To make a long story short, we're very pleased and impressed with the unit. We really believe that the product does a good job.
Reviewed May 2, 2015
The consultation with RainSoft representative was all great that’s why we bought the whole thing. The installation team was brief, they were in and out once they came back with the whole package. They did come prepared to do the entire installation the first time.
Reviewed May 1, 2015
We purchased the purification system for the house as well as the under sink water purification thing that makes the water cleaner than bottled water. The water is great - it's not so hard and much faster. I can tell since my skin is so much better. And it's really nice not to have to buy big jugs of water and bottled water at the grocery store. I have three little kids, so it was a really, really big problem for me. I would definitely recommend RainSoft.
Reviewed May 1, 2015
I had a RainSoft system when my house was built. Lately, I was having a problem with my water. Setting up a consultation with them went great and they were able to schedule a time that works for me. The sales representative told me over the phone what he thought it might be and approximately how much it would be to correct it. And when he came, he had the product that he thought would correct it. He installed it and that took care of the problem. He was in and out in just 15 or 20 minutes. I wouldn't hesitate to recommend them to anyone else.
Reviewed April 30, 2015
The rep was very informative so the consultation went pretty well. We really like the water. We like the faucet at the sink and we're not buying bottled water anymore. The water feels really good, taking a shower and just having to use less soap. The installation team knew what they were doing and did a good job putting everything right where I wanted it.
Reviewed April 29, 2015
RainSoft was referred to me by a neighbor when I needed a water softener. The sales rep was great knowledgeable and was able to answer all of my questions. The installation team was great, too. They were able to schedule a consultation time that worked well for me. Overall, my experience with RainSoft has been good and I will recommend them!
Reviewed April 29, 2015
We put our name into an auditor of promotion for getting the water sample tested at Home Depot. Setting it up with Rainsoft was good and they were able to schedule the time that works well for us. The sales representative that came for our consultation was very personable and easy to work with. We bought a big Water Softener and Filter System plus the Reverse Osmosis water. The installation team was very good and professional, he told us how it worked and gave instructions on how to use it. The water doesn't smell like it did before and it feels differently for sure from before so there's definitely a noticeable difference. It's absolutely good.
Reviewed April 28, 2015
The sales rep from RainSoft was very informative. Their installation team did a good job. We got two tanks from them. You can definitely tell the difference between the city water and that since having Rainsoft installed. The only issue is that they said that they were going to come back and retest the water, and it's been two months and no one's came out yet but I don't have the time to call the customer service.
Reviewed April 28, 2015
We wanted to make sure whatever we're drinking is good and clean and a friend recommended RainSoft. We purchased from them because the water that the sales rep showed us is so clean compared to tap water and we like it. The people who installed the system in our house were good and everything is okay. I'll recommend it to other people.
Reviewed April 27, 2015
We've had our Rainsoft water softener for a number of years now and just got an upgrade to make sure that the filter is well as could be possible. The person that described the upgrade was very informative and polite. He's very good.
Reviewed April 26, 2015
My husband went to Home Depot and they asked him about testing our water and then through that process, we got our RainSoft products. We had an awesome experience and a great time with their rep. He was really informative, very professional, and we felt like he was really dedicated to his job because he did give us a lot of time to answer our questions and concerns. We purchased water conditioning and drinking water filters from them. Their installers were very helpful and informative. We have two dogs, so they were very understanding of our lifestyle at home, very sweet and kind and helpful throughout the process of explaining the products and the system as well. We enjoyed working with them.
Since having the RainSoft water treatment system installed, there were differences definitely in the quality, clarity and softness of our water. Our water is not as hard as before and that does make a difference when you're showering and washing your hair and body. We've been really pleased with the water and we have been promoting RainSoft to people who are considering getting their water tested because their reps were so informative. We do try to spread the word and awareness, for a start, because we were definitely enlightened by the whole experience, to say the least.
Reviewed April 25, 2015
Health concerns led me to research about water and air treatment systems. We had water dechlorinator and softener from RainSoft. They called me to set up a preventive maintenance and it was a great experience. The installation team was professional. Communication was good and I was very impressed. The system was installed when I moved in and just upgraded the system but that is so amusing-- less salt and that the water cloud seems to be better. However I'd say Rainsoft was rather expensive and that was a little bit disappointing but I was overall satisfied.
Reviewed April 25, 2015
Everything with Rainsoft has been good from the consultation with the sales rep to the installation. We purchased one of the lower models filter for the whole house and I can tell the difference when taking showers.
Reviewed April 24, 2015
The house we moved into in 2010 had a RainSoft water softener system installed. We looked them up and contacted the local dealer. Our water bill has gone down and the quality of the water is much better. We really liked the service and the quality of everything that was done. The sales representative and the installation team were perfect. Very professional.
Reviewed April 23, 2015
The salesman was professional. He explained everything and did his job well. The installer explained everything step-by-step. I watched it, I conversed with him as he was doing it, and as he did every step I ask "Why are you doing that? Why does that go there?" He was very professional as well, very helpful in helping me understand exactly what I was getting. And speaking of which, I'm very satisfied with the product itself and how it works.
Reviewed April 22, 2015
The people who came to our house did a little presentation, tested the water and told us about the product the Rainsoft EC4 which is what we bought. They were very courteous and knowledgeable. The guy that did the install was good too.
Reviewed April 21, 2015
We have the RainSoft water filtration system installed at home. Initially I didn't want any part of it but when we saw the results of the test we decided we wanted it and quite frankly I really think coffee tastes better now. That's what we mainly use it for.
Reviewed April 20, 2015
The guy from RainSoft seemed to really know his stuff and he went through the test and even included my kid in the demonstration. So it was good education for us all. I would recommend the company to anyone using city water.
Reviewed April 19, 2015
The representatives that came to our house for the water test took samples and showed them to us. Very knowledgeable and courteous. They knew what they were doing. The guys who installed the system were good too but since the installation water comes out of our faucet slower and I don't know why.
Reviewed April 18, 2015
Everything went well with the initial consultation. I bought the softener/purifier system and so far with the system installed I'm getting good results.
Reviewed April 17, 2015
I got the system for the whole house. I've noticed a big difference in water quality after the system was installed. Sales rep did a very good thorough demonstration on how the system works and compared the Rainsoft water to our water.
Reviewed April 16, 2015
My parents have RainSoft in their home for fifteen years. It was already there when they moved in. So we just went off of their referral because they've never had an issue or a problem with it. They did everything we asked. But we still have yet to have a consultation with somebody from RainSoft. We've been meaning to call and schedule that because our saleslady, who was great, told us someone’s going to call and they’re going to set up an appointment to where they can show us the equipment and how to work it. But we've been busy and we haven’t called. But overall everything's positive. They definitely tore up our yard and the grass hasn't really gotten green yet. It's still pretty dead grass but other than that it was great.
Reviewed April 16, 2015
We really like the way the guys installed it. They did a good job!
Reviewed April 15, 2015
We purchased our water purification system, softener and conditioner from RainSoft and so far we like it. The sales person was excellent. I showed the installation guy where to put it and he liked the spot so he went ahead and installed it.
Reviewed April 15, 2015
The Rainsoft experience has been excellent. The service so far is really professional with good follow-up - they checked on things.
Reviewed April 14, 2015
When the RainSoft representative came, she was nice and knowledgeable and we purchased the most expensive product. The installation team was great. He was a really nice guy. Now I like the water and I could get rid of my water cooler. I've been drinking more water which I need to do and my laundry's coming out better.
Reviewed April 14, 2015
We just had a consultation by ** from Quality Home Products of Texas. We were informed by Home Depot that we could receive a water test that would last 30 minutes. We have our family in town that we don't get to see very often, and we're a bit hesitant, but decided we wanted to know the quality of our water. We had plans for the night, and the water test alone took over 30 minutes. Everything was done very leisurely and slowly, and we were trying to move things along so we could get back to our family. Then she started a slide show, after another 30 minutes went by, my husband asked if we could get to the pricing, to finish up. She ignored him and continued through each slide. I asked if the slide show was available online, and she rudely said "No." And went back to her slides. If my parents weren't here, I would have told her to leave after that.
She also asked if we could fill out a very long sheet with each product we use, and how much it costs us each much. My husband politely said he was very interested in the product, but again we need to speed up this meeting, and would rather not fill out the sheet. She ignored that too, and went through each product and asked us how much we spent. When we tried to explain we couldn't buy the product today, and we would like to do more research, she ignored that also and kept talking. She ended with snatching a paper I was looking at out of my hands and putting it in her briefcase. As she was leaving, she said to my father, again extremely rudely, "Nice to meet you, even though I DIDN'T meet you". I was horrified and embarrassed. We were very interested in the product until we experienced this poor customer service and salesmanship. Not to mention our plans for the night were ruined and we had to order pizza and stay in.
Reviewed April 13, 2015
Consultation with their sales rep was great. It was really, really long but looking back... I loved it. It was very interesting. We don't have kids so I could sit there and give him the time of day. I just pray to God it was all matter of fact and legitimate, and it wasn't a magic trick. I'm thinking, "Is this real? Is it really that the water is this bad, or are you doing magic on us?" The installer was very professional. I liked him a lot, and so did my husband.
Reviewed April 13, 2015
We were actually referred by a friend to RainSoft. Everything was very easy. The gentleman came out and he was very thorough. Every question we had was answered. We did the water purification system for our house. There were really no problems at all. The day that they came, we had horrible weather so they did call just to let us know what was going on and of course came back out and finished it up the next day when they were able to. Ever since it was installed there was quite a bit of difference. We noticed our clothes and washing the dishes became nicer. We take a shower and we can feel the difference too.
Reviewed April 12, 2015
We bought a water filtration unit from RainSoft. We had no issues. They were very professional and friendly.
Reviewed April 12, 2015
We're well satisfied with RainSoft. My wife said that the gentleman that installed the system was quick and very professional, and got the job done and was gone before she knew it. We really enjoy the water and everything. We don't buy bottled water anymore, so we just drink out of the tap.
Reviewed April 12, 2015
I've had RainSoft for close to twenty years and I've been pleased with it. I like having soft and filtered water. The water tastes good.
Reviewed April 11, 2015
I went to Home Depot to buy something and a lady told me if they can check our water quality for 30 minutes only and they will give 20$ for just checking it. It turned out that it was a salesman and it took 3 hours of Demo. Would not take NO for an answer. I kept telling him it’s not on our budget and I have no job at this time. Told us a lot of benefits and how much we can save from our water expenses by using their product. He insisted that home Depot finances everything and we only have to pay a Flat rate of 159$. Guess what? After 20 days, I received a letter telling I will be paying 179$ an extra 20$ because their financing company Aqua Finance financed the amount.
I called Home Depot and the Managers name that was in our document. I told her that that was not the agreement we and the salesman spoke. She started raising her voice and threatened us that they will report us to credit agency. After that I called Rainsoft main office which is in San Antonio, a representative there denies they don't represent Corpus Christi and says it was the Dealer Home Depot. So I went there directly and looked for anybody I can talk. I spoke to one of Home Depot manager and he himself don't know anything about Rainsoft doing business in their place.
Finally I found the Manager from Rainsoft but refuses to speak to me personally. The manager handed me a phone and she told me that “we will take off the amount that we added”. I took her word but then in the afternoon she called me and told me that “we will give you two option with the financing”. I told her what happened with our conversation. So I told her to “just remove your water system out of our house”. We have lied from the very beginning. From the time of the Demo, the time of Installation which they told us 2 Hrs. and it was 7 hrs. then from the prices. What's next, the Services, the increasing charges. I have checked Consumer reports online and I found this very alarming. A lot of complaint is being reported from different states that is similar to my complaint.
Reviewed April 11, 2015
I no longer buy bottled water after having RainSoft install our drinking water filtering system. The installation technician actually did a good job. Went over the steps and worked quickly, and if we have any problem he gave us the manual and also phone number to call. Also, the sales rep who went to our home was cordial and professional. All in all it was a good experience.
Reviewed April 11, 2015
We did the big, whole house unit and then got the R.O. system for under the sink from RainSoft. Their presentation was a little long but aside from that everything else was great. I had no problem with the sales rep who was professional and the installation team did a great job.
Reviewed April 10, 2015
Water Filtration System having issues. While the individual I have talked with are nice, this is the 3rd time since purchasing in Aug. 2014 that I have had to call due to water leakage. Sometime a little leakage other time a LOT of leakage. Disappointed.
Reviewed April 10, 2015
RainSoft was great. It's a good product at a good price. I recommend it.
Reviewed April 9, 2015
We did the survey and then we received a phone call to see if we want to get an appointment, and also at that time they also had a $25 gift card for Home Depot, so we agreed to see a representative. He was pretty good and knowledgeable. We purchased the water purifier installed in our basement. I think it is a reasonably good work. One thing about the installer though, when he tried to connect the water pipe, for some reason the water sprayed in the basement but he did not do a very good job to do the cleaning. Other than that, he did a very good job installing the system. Since having the water purifier, we noticed the difference in the water. We don't feel dry skin after the shower, after washing the hands and face. We also saw the equipment for drinking water too; it also has a very good quality, for the taste of the water too.
Reviewed April 9, 2015
We've had RainSoft forever. Somebody came out and did a test on our water a long time ago. We just got a replacement and it works fine, no problem at all. We upgraded from the one we had installed about 25 years ago to the one we have now. Everything is fine and I don't have any issues with it at all.
Reviewed April 8, 2015
We have a well, I just want to get tested so I did a water test with RainSoft. They called back with the result and told me someone was coming, free of charge. They also said they would do more detailed tests and I just agreed. They were all good. We purchased the softener, an RO system, and and the thing that goes in the furnace to clean the air. They did a really good job and they were quick. I actually noticed that my iron level wasn't as high as the system recommended to be put in, so they retested it and recommended a different system that wouldn't cost me as much and wouldn't be overpowering for my house. Since then we no longer get the iron build-up that we used to have. And, of course, the RO systems taste better to drink.
Reviewed April 8, 2015
Rainsoft's salesman was a little forceful when trying to sell the product but we ended up purchasing RainSoft was because I had gotten a weird feelings so I made a phone call, and they ended up giving us a discounted price on it. So that's when we went and purchased the water conditioning system for the house. Since having it installed the water doesn't taste like chlorine or smell like chlorine anymore.
Reviewed April 8, 2015
We needed a whole treatment system for our house. Contacted a new dealer for RainSoft Water Systems, HD Water in Morris, CT. The salesperson came and did a very informative presentation and showed us the faults in our water. For each problem area there was a solution. We got the entire system and it was installed with professionalism and perfection. Salesperson extremely knowledgeable and polite.
Our water is so much better with the reverse osmosis system for drinking and cooking water. The system for our washing machine is fabulous, I did not need bleach for my whites for first time ever and they came out great. The system for the house water for showers has helped our little girl's eczema tremendously and I no longer need to use tons of skin moisturizers. My husband and I are very happy with the quality of the free soaps, detergents and shampoos that we qualified to get for years to come from the company. Try this company if you are seeking a water treatment system.
Reviewed April 7, 2015
We moved into a new development and the people from RainSoft were going door-to-door. My husband and I had talked about getting a water softener before. Their sales rep came in and did the demonstration for us. He showed us that we had really hard water. Apparently our location is known for having hard water anyway so we decided to go ahead with the deal. We bought their big package - the whole reverse osmosis thing. When the installation team came in, they installed everything very quickly and showed us how to use it. They were in and out probably within an hour.
The water has definitely softened up. My hair is nice and soft now. My skin is softer too. We had a great experience.
Reviewed April 7, 2015
I got the RO System from Rainsoft. Their sales rep was good and the installation team did a good job. They cleaned up after themselves and explained everything well. It was a great idea to have the system installed and I have already recommended them to others.
Reviewed April 6, 2015
We're enjoying the difference in the water since having the RainSoft system installed. The team explained everything. The salesman was fine and the installation went good. There were some questions that I had that they had discussed with me when we were setting up what system I was going to get. They made sure they noted what I needed in the future in the system and the computer if anything comes up. Everything was good.
Reviewed April 6, 2015
I got from Rainsoft their R/O unit and the water softening system. Everything was good with the sales experience. The sales rep was very professional and she informed us what the unit was, what they're going to be doing, and the purification process. The person who worked on it was very professional, checked the system and made sure that everything was working good before he left. Once he verified it was good to go, everything was good from there.
Reviewed April 5, 2015
I had a positive experience with RainSoft. The installation went smoothly and was done professionally.
Reviewed April 5, 2015
I filled out a form and was chosen to have an offer from RainSoft. During the consultation, their sales rep came very polite and clearly spoke to us about the system and he demonstrated in our house with a little lock system and proof of the benefit of having the system besides keeping the regular government water system. When the installation team came to my house, they repaired the system and they install it and they worked pretty well. The only thing that I had is that they put a system online that is like a text file that works with pricing, and that pricing system was very, very low. It's not working like in the way it was working before we write up a little price.
Prior to installation I can tell our water is dirty. There's a red color, and it's completely full of leaves, heavy metal inside and the system turned that into a different taste, by using the water I feel better so I would recommend RainSoft. They came with the value of the system for the demonstration but I wish they'd come back and fix the water because they said things will work differently from water systems depending on the water policy we have.
Reviewed April 4, 2015
When I first purchased the house, the previous homeowner had a RainSoft water softener in the house so I just continued to stay with them and everything's been great. Every time a sales rep has come, they pointed out the good and the bad. The one thing I like about them is that they don't pressure me at all in any way and they just give the facts and let me base my decision on that. The installer was great. I talked with him and asked him if I could help him in any way. He said no. He had it in 1, 2, 3 and his steps down. I liked his work ethic, the way he kept the work area clean and didn't leave anything behind after cutting wires and the little plastic tips. He was very precise on what he did.
Reviewed April 4, 2015
We just moved here in Tierra Verde. I didn't want to drink/wash in the water since I've seen bits floating about in the tap water. I don’t want to absorb it into my body. When I asked around, the superintendent scientific lady in Pinellas County (where we made inquiries as well aside from here in Terra Verde) recommended Rainsoft. So we had him make out the agreement and a Rainsoft rep came and fitted it.
I had showed the installation guy the leak inside the garage before he started, but he dug a very big hole in the garden and then put the equipment outside. We argued about it so then we spoke to the young man who came in the first place, the following day, and within 24 hours they came and taken it out of the ground outside and put it in the garage where it should have been installed. It's just been an awful waste of time. But apart from that, all of the stuff was delivered about a month later and it seems to be quite satisfactory since. I hope it’s working okay because I didn’t want the fluoride or the chemicals in the tap water. So hopefully, it’s been filtered out.
Reviewed April 3, 2015
I purchased the water softener and water cleaner from RainSoft. Since the system was installed, I can see the difference in our water.
Reviewed April 3, 2015
I just knew that Los Angeles doesn't have a great water supply for hardness and other stuff, and so RainSoft seemed to hit the nail on the head at the right time. The sales rep did a cordial explanation of what they were offering and the schedule and what the results would be. After that, I decided to purchase the reverse osmosis clean water and also the whole house filtered water. The installation team explained what they were going to do and it seemed rather simple, so we went from there. My wife had an issue with the installer when they were putting in the pipe to drain the water softener about where they were going to place it. To her estimation it was a really stupid place to put it and they in fact had it all on there when she had to tell him they have to move it because she didn't like it there and she thought they should have asked first.
Reviewed April 2, 2015
I bought the RainSoft system this year in April and it's great. Their sales rep and installation team were excellent.
Reviewed April 2, 2015
We walked into Home Depot and the Rainsoft people just said something about a water survey - I didn't realize I was going to be getting sold something but the sales representative was very courteous and knowledgeable about the product. He did a good job because I bought the water and air system. The guys that installed the system were all really good, too. The guy that did the water took two different days but he went as quick as he could. The air filter guy was in and out. I didn't even know he was here. Our water now is definitely a lot better. Where we're at in Lake Elsinore in California, the water is really bad, so this is definitely a huge improvement and it's really nice having those the soaps. The air filter only came in on Friday, so I haven't really noticed anything yet, but I'm certain it will be just as good.
Reviewed April 1, 2015
When we moved in, we got a welcome to the hood package with RainSoft in it. I bought the water purification but I don't know if it's worth $4500 yet. I'd tell people to look into it though.
Reviewed April 1, 2015
We decided to have RainSoft when an agent came to our house to fix the water and showed us that our water is not good for drinking. We purchased the air purifier and a filter, but the filter was not installed properly and they had to come for a few times to fix. Everything is fine now. Our water is good. I just didn’t like the free products that they give.
Reviewed March 31, 2015
RainSoft is the second system that we've had. Our experience with them is really good. The guy who installed it was very competent and explained what he was doing. The installation took a little longer than expected but it went very well. I understood everything and how to use it, even though this system is different than the one we had before. I would recommend them 100%.
Reviewed March 31, 2015
Quality of our water has definitely improved since using Rainsoft. We got from them the reverse osmosis and the water filtration unit for the big dog. People from their Sales were professional. They came to the house, were clean cut, normal, and educated in the product. The same goes for their installation team and they were on-time too.
I think their margins are a little bit bold though, meaning I really feel sorry for the consumer that doesn’t educate themselves going in to the process. They start out at $8,000 and I bought mine for $3,000. But if that's their business model, that's fine by me. I evaluate companies for a living, so I wasn’t intimidated by it. They did not come off intimidating but they have to make money so that’s fine. And in the end I think I'm fine with the whole experience I've had with Rainsoft.
Reviewed March 31, 2015
RainSoft is very good... better than what we talked about.
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