RainSoft Water Treatment Systems Reviews

Anyway, back to the point, we had the whole house system installed, including the kitchen sink, under counter double filtered, fountain head added to the sink. We also had it installed so our outside faucets were filtered, and what a difference it made in my garden!!! My plants love it as much as we do. My husband said he had to get used to his skin feeling soft after rinsing instead of the usual dry left behind "soap scale" feel. The product is great, the rep was not only able to answer all our questions, but was entertains also. The installation crew was knowledgeable, efficient, and had the system installed in less time than I thought it would take. After installation, they went over the system programming with us until we were comfortable with the system. I highly recommend this company, and have done so numerous times.

This was quite a few years ago. I had Rainsoft from like, say, 1989. I had one and it got old and busted so I got another one. It worked fine, up until a couple of weeks ago and I had filters there. The guy in Kalamazoo just went out of business or something and I couldn’t get a hold of anybody there. I called Rainsoft but when they gave me this guy, Simply Water, he’s way on the other side of the state. And I said, “Is he going to come?” “Yeah, he’ll come here.”

What happened was, I had a filter and I was changing the filter and it hit the top of my gizmo on my Rainsoft. I don’t know. It just destroyed it and I had it for while. So I said, “Okay, I’ll call this guy up.” He came over and he looked at it. It was a choice between another water conditioner or hooking up to city water. Well, I’m from Chicago. I’ll hook up the city water, I’ll do that, but it’s not easy over here.

First of all, it costs $6,000 to tap into the city water. Plus, we have to get a contractor to go from the street all the way past on your property, and I’ve got a nice property. It looks like a baseball field. Then they’re going to mess up my furniture. I said, “It’s actually going to cost me almost $11,000. I’ll just get one for another for $3,000." So I had Simply Water put it in. And this one here, I’m very satisfied. This one here is guaranteed for life. If I ever have any problem, all I do is call them up and they come over and fix it.

My interaction with them was beautiful. I mean, the people were magnificent. Rick, who owned Simply Water, came out. He looked at it. I told him, “We’ll get it. I’ll write you a check. Just put it in.” So the kid that came over here, he was just tremendous. And he put the old one out and he said, “We’ll take that and we’ll put this one in.” And he put it in and he said, “You’ll be happy with it.”

Number one, he said, “Why do you have these filters here?” “I don’t know. The other guy told me I needed it.” He said, “You don’t need that.” So he took that out of there with no charge. And he hooked everything up. I do have a filter there to take off the color of the water. And that works fine. I’ve been getting these filters and they cost me like $30 apiece. And the guy said, “Are you crazy? I’d give you six filters that cost $7 apiece.” I said, “You’re kidding me.”

So I got the six filters with it. Those six filters are going to last me two years for crying out loud. So he put it in. It was just TREMENDOUS! I can’t tell you how good they were! I mean, they’re terrific! And they come from way on the other side of the state. This is AMAZING.

He said, “We go all of Michigan, some parts in Indiana, and some parts of Ohio.” I said, “You’re kidding me.” He said, “No.” And I think it’s just terrific. So now, I got the new one in and I’m very happy with it. It cost me $3000 instead of $12,000. And I got good water. You could drink my water. I said, “Oh, my god! This is terrific!”

I got good water but I needed a water softener. When my water softener was busted, we couldn’t use it and you could tell the difference even when you took a shower. You can get no soap. Now, you go shampoo with a little spot in your hand and you get all kinds of lather. I think RainSoft and Simply Water is terrific. I would never have anything bad said against them. Nothing.

They were really good and the funny part about it was when I called, I talked to the girl and she said, “Well, let me see their appointment here.” That time, I say, was on a Monday that I called them. “We were not going to be in that area until a week from today or maybe even longer.” “Oh, I can’t wait that long.” She said, “Wait a minute. Give me your number. I’ll call you back.” She called me back about an hour later and she said, “How about Thursday?” I said, “This Thursday?” She said, “Yeah. I can’t give you a definite time but he should be there between 1:00 and 3:00 because he’s got another job. They don’t know how long it takes.” “That’s fine. Wonderful.”

He came in. He was here at 3 o’ clock. He was done about quarter to 6:00 because he had to take that whole filter out, reconnect pipes for me, which he didn’t even charge me for. He didn’t have to do that and I’m very satisfied with them really. They were terrific! I’m very, very happy with them!

As for the installation, Rick told me I’d like Jake, I think his name was. He said, “You’ll like him.” So you just kind of wait and see and I got it the next day, if you could believe that. That guy was something. He was here when he was supposed to be and he came down. He chatted. He’s real friendly and he put everything together and he explained things to me and how it works. The computer part of it, he also explained all of that to me. I also got a little thing where it tells all about the water softener. The guy was great. I had a really nice experience!

There’s a lot of difference between this one and the one I had. I was going to town one day and was talking about it soon after we got it and my wife asked me, “Is it possible for water to be too soft?” I said, “No. And I’d notice that too. It’s just that this is getting more of the impurities out than the one before it did.” And she said, “Oh really.” I said, “Yeah.” We both really like it.

It’s a little noisier than the last one was and that’s about the only thing. The other one, we couldn’t hear it recycling when the water softener is regenerating, but this was noisy. We could hear it upstairs. Other than that, it’s fine. But it’s early in the morning and we’re using that up by then. My wife’s working and I’m in bed. Overall, it’s very good. I’d recommend it to anybody.

Sales and installation went okay. When the guy came out, he came out three days later. I don’t know what his title was but when he came out, there were a few things that I guess the guy who installed it had not done properly. He needed to fix it. They were courteous and nice. The reason I’m hesitating so much is because we really cannot afford it. And when we called about a week after having it installed, they said that they only have three days to cancel. So we’re trying to go through a process to get rid of it just because we can’t afford it. My husband signed it but they never left us the contract. That’s why I’m hesitant. I like the product. I just would’ve only bought it if I had the cash to pay for it. I would never have taken out a loan on a budget.

Our water is very hard here in Georgetown and it tends to mess up your appliances. It can have problems with your plumbing pipes and suffer water spots and all that. We noticed the water spots are gone off the glasses. For the most part, the water seems silky like or something when you’re showering or you’re washing your hands. It’s probably not leaving that hardness on your skin, so it’s a little better now.

I would say based on the quality of the water itself and the system (and it's a very good system), I would give it a 5. The water makes a big difference. But I would give maybe a 2 just on how things were dealt with. It's so very sneaky, like sneak somebody in here to give them a little infomercial and the payment plan wasn't explained to us as well as it could have been. My husband had a few other issues regarding just the way things were pitched and sold. Kind of half truth told to try to convince you to buy the product, but that was just it and it was great.

It was still spotted. The bath tub is still left like a film. She said "Oh, you won't get that film in there and all this. It still has a little bit of a film." I called them about it and they didn't want to come out. They found this guy, and I asked one about this spot and he just kind of blew it off. So I called them and they kind of bugged me off at the office. I went to Home Depot because we finance it through them and Home Depot called and a guy named Wayne called them and they got him a little upset. He finally got them to change some stuff and they said "Well, we'll come out and check it." They came 3 days after that, and it was because of my contractor said it was the 8th. And when I went there at Home Depot it was on the 8th. He told me he extended out until he got everything straight. The guy said, “Well, we're not gonna pull up for that so he turned out and they checked it.”

And they waited till really late in the evening on the 12th. They came out and did his job and made some adjustments. He said "I don't think it's going to make any difference but let's just try it." And it didn't make any difference so I called them and said, “It's not any different, just come and get it.” I told “If Mr. ** talks to you, you just tell him to pick it up.” He kind of got snotty that he said, "Home Depot can just eat it." Yeah, I got mad. So I called back the installation and told them all and another manager took the call. The guy did not answer right away and I called them again. They said we never dialed. The guy picked it up on Friday, the 12th and they didn't want to issue a credit. I've been calling their manager and I call them every day. I called back again and I talked to a supervisor at Rain Soft. Yesterday he told me by mistake because I also had to complain to their corporate office. And he said, “They don't want to have any problems in there.” I said, “I've talked to the press and if they don't give me credit, I'll file this. Then they'll take it off and they'll do an investigation, and they'll find out what the problem is.” He said, “We'll look into it and we'll make sure that you get your credit.”

I called him this morning and asked him about it again. They still haven't issued the credit. I just got off the phone with him and I said I'm calling the credit. And while I was on the phone with the lady related with the credit cards, she said nothing is pending. Then she started laughing and she said, "Imagine that. Look at what popped up." The guy must have issued the credit.

My son has a Rain Soft system in his house and it works for him. It just didn't work for me. It's not really the product. It's the people running this office down here. Other than that, I'd never do business from anybody from that company.

The equipment works as promised, and they took pretty good care of me. The water tastes better and has fewer impurities on it. I was able to cut down on my water softening. I'm very happy with it. I'll make sure my friends hear about my experience.

Working with the people at RainSoft went well. There's one thing I don't agree with, that which I intentionally disconnected. In the system, the water softener is outside, and this system re-softens or filters the water the second time, but in the process, it takes 4 gallons of water to do it. We get 1 gallon of water that's usable and 3 gallons go down the drain. And so, I disconnected it. I cannot see why I'm throwing away 3 gallons of water. I don't care what it does. We need that water, and it goes down the drain, so I disconnected it.

I don't recommend it. The way the water comes out of there, there's nothing in it. The nutrients are all gone. The minerals are all gone. Yeah, it might taste good, but forget it. It's not worth it. But the product, other than that and the service, was fine.

We have this system less than two weeks now, and we could tell right away there was an improvement in the water quality. I would definitely recommend this to my friends.

The installer did real good. He showed up on time and we went through the 2 different places where we're thinking about putting it in. We discussed options and he was in and out in a lot less time than he said he would be. As far as the sales and installation, it was a very pleasant experience.

I can see the difference with the water. My hair is shiny and my skin is soft. We love the water and we drink it all day long. I love it, love it, love it. I even tell people you all have to come. My friends come to the house and take a shower. Yup, you can take a shower in my water.

There was one person who came out for the installation team. He installed the system and it was right before the 4th of July weekend. Physically he was here. Mentally he was already gone on vacation, and he didn't do the installation correctly. There were pieces that he left out and as a result we wound up with our garage getting flooded twice and our whole side yard was flooded because he didn't do his job properly. So needless to say, I was not a happy camper and I told them to come out and get the system and get it out of here. If that is what's going to happen and flood my garage every time I turn around, I don't need it. So they finally made arrangements to take care of all of that and take care of other things so, it worked out. They sent their troubleshooter out and this guy knew what he was doing. He recognized what the problem was right away. The initial installer didn't put some O-rings in. We just turned the main off and he put the O-rings in and everything was fine after that. I knew that it was going to cost me money to get them fixed but they took care of that too.

Definitely there is a difference in the water. You take a shower and even when you're done, you still feel like you've got that soap on you that you always get from softened water. I would recommend them to other people, but I would also recommend at the same time that they check and find out who the installer is going to be. I have the installer's name and I would recommend that if he shows up to do the installation, call him and tell him forget it. It's frustrating but at the same time they took care of some other problems that I had.

We definitely noticed a difference within a day or so. The new water softener was doing a much more efficient job than the old one. We had had a good experience with the company previously with the office out of Waterloo. We have reason enough to just go with the same one we've been used to using. They were efficient and know their product.

But I just wanted also to let you know the one thing that I was unhappy about. It's the service representative. When he was done switching out all the old equipment, he transferred some of the salt from the old brine tank to the new brine tank. But then later after he had left, we noticed that he had dumped probably about 10-15 lbs of salt on the curb. That was so indiscreet.

We really liked the sales representative. He was very accommodating to our schedule. My husband was here for the installation and he had no complaints. And the installation man actually got here earlier than he implicated which helped out the family. The tester came. I don't know if he was supposed to but he didn't test the nitrates and so then we called back and we had it scheduled. They came today and I wasn't home. I feel like he was really that anxious. Like our other nitrates were within range but the sales representative told us the numbers weren't where they want it down to. Our TDS's were going on 300. That was in Culligan I believe and now it's down to like 24. It's still a little higher than what they wanted or anticipated. I'm very interested in the nitrate level. It was fixed before they put in the system so I'm interested in them.

I would definitely recommend them. Both my husband and I will probably give them a five. I can't definitely speak for him but taking the recommendation part, he wants his work tested. He even wants to have Rainsoft at work. We're from Southern Missouri and we had our private well and it was absolutely fantastic and then we moved up here... I'm glad I have the Rainsoft and I know the water is healthier.

I'm 58 years old and I know good, healthy water is important. That's why I'm getting this. Then don't give people a bunch of stuff that's unhealthy. Hello? Like what part of it doesn't go together? I mean, other than that, I have no complaints because as far as I know the water system seems to be working. And I did talk to his boss because three days later, his boss came and tested the water to make sure everything's okay. I did tell him these things. And on the phone when I called to make the appointment and I told him about all the products, at first he said, 'Let me see what I can do about that and maybe we can fix that for you.' Well then when he came, he just completely glossed over the whole thing.

For the installer, my husband was working when he did it. And everything seemed to go well. He came inside and had to drill holes. There were stuff on the floor, but I vacuumed that after he left. He was a nice guy and seemed to do the job. We had not put it where we originally thought we could because we have a really long house and there are like two water things on our house. At first, we thought, the very next day, we might not be able to do it. But then my husband is real good at plumbing and electrical. He's figured it out where the thing is. The guy that did the installation seemed to do a good job and worked with my husband where to put it and explained things to him.

I then received a marketing phone call from RainSoft. I had other companies call me and I had a bad experience with one in Longwood. I was pleased with the way RainSoft presented themselves. The salesman was knowledgeable, except I wanted the system put the water softener (water system) in the garage and he told me it could be but when the installer came out he said the only way we can do that would be to run mines all the way around the house and it wouldn't affect my water pressure. So I decided we'll just put it outside. The installer was very knowledgeable. He gave us good instructions. He was very pleasant to work with.

And the water... soft water, no chlorine. It's drinkable now. I would highly recommend them to anybody.

It's been just a short time. The water is clean as far as I can tell but it doesn't use much salt. It doesn't use as much energy. It only carries on when it needs to instead of like in cycles like it used to.

The filter is working but the salesman said that our tank was so old it's probably rusting and he put it on the contract. When you wash, the water seems to be slicker and like it is cleaning better. The water tastes good. But right now, I would give them a 2. It started out real good and they wound up not doing what they say they would.

Everything so far has been very pleasant. Yes, some people questioned the price, but my feeling is you also get what you pay for. And what's nice about this company is the service. You call them and they're right on the line. So if you have any questions or concerns, you don't have to worry about somebody calling you back.

We have seen the difference in the water. We tasted the difference in the water. There is no chlorine taste, and we're both very happy with it. We had a great experience. And we have already told our friends about it and some of them were even given out a few cards. I would recommend the guy that sold us the product and the installer a raise. I mean they're so perfect. They were very, very good, nice people. You just don't see or meet people like that much. And I was very impressed.

I've had RainSoft for a month already. The filter works very well and the water is very good. It tastes good. It's good for cooking and it's good for washing clothes. The type of soap products that RainSoft gave us was very effective. I would recommend them to a friend. I talk about it to my neighbors and a couple of them may do the same thing like what we've done because it is very healthy.

A few months ago, we had a problem with our system. They replaced the motor, but I haven't solved the problem because I'm still trying to get a little reimbursement. I can't get anybody to call me back or talk to me. The guy took the pump with him. It was under a one year warranty and the warranty was up, so I swapped it. Something had to be wrong by that; it's only been 15 months.

I would recommend RainSoft, but I wouldn't recommend who I'm dealing with (the distributor, it has nothing to do with Rainsoft), exactly because they're not giving me answers. That's why I'm not happy with them. They're not getting back to me, and they're not responding. I've been calling the sales rep, and I got to go through Anderson because he works for Anderson Water System and I've called him three times. He either ignored the message, or they have not gotten any message.

So far, it's working okay. The only problem I had is that it just didn't last more than a year and the motor burned out. But as far as the rest of it, everything seems to be working okay. It works for me. The water is fine. It solved my problems as far as the water is concerned.

We knew Rick. He had been out a couple of times to do some maintenance on the whole unit. He's a good guy. He's very knowledgeable. He'd be a complete loss to the company if he were to leave. Anyway, he was really straightforward with his repair. He told me the second time he was out that if he had to come out again, it was probably going to be for a replacement unit, and he was right. It went on for another couple of years on his repair and it finally died. It was done.

We had a few issues with the new unit that Rick put in. We had a leak and Rick took care of that; it wasn't bad. I took it all apart, put it back together again, and slowed the leak that bogged Rick for a week. He knew and he told me it was leaking, but it was a weekend. I said, 'Don't worry about it. We'll see how bad it is.' Rick knew he had to come back. He came back a week later; actually, one of the other guys from the same job did. Anyway, he fixed the leak so that's not an issue.

The thing worked like game busters for 3 weeks. Beautiful water! We had big, soapy suds and everything. But the thing doesn't seem to want to regenerate when it's out of soft water so I don't know what the deal is with that. We ran a manual regeneration, and it's still not like how it was when it was put in 4 weeks ago. We called RainSoft yesterday and we haven't heard anything back from them, which is kind of unusual. Overall, it's still outstanding. Rick is good too.

So when we got the products, and being that I study nutrition, I had to look up the ingredients. When I found out what some of the ingredients can do, I was horrified that I would be using that on my child to bathe him! Some even had carcinogenic ingredients. That’s just so wrong! So we contacted the seller and he said he would just give us $300 and take his products back. Well, little does he know (or maybe he does and doesn’t care), JUST the oatmeal bar soaps that they gave us sell for over $300… So I am livid because now we can only buy half a year’s worth of our products with that measly $300, when they were supposed to give us the same amount. I’m not looking to just get my free shampoo; I am looking out for the health and safety of my family. So that really ticked me off… Otherwise, like any other whole house system, our water is clean. Just a little disappointed in the lies.

We learned about Rainsoft through a salesman who called us and offered to test our water. We had him come over, and he gave us some spiel. The salesman had a good presentation and showed different things and chemicals that were in the water sludge. He ran the water into this filter and we saw the differences. The guys who put in the unit seem like they did a really nice job.

It seems like it doesn't have the smell, like chlorine, in the drinking water. It does seem cleaner and softer, and it takes less soap and stuff when washing things. It's very good.

The appointment setter, sales representative and installation team were all professionals. And after the system has been put in, my wife says she thinks she uses a little less detergent and the tub doesn't turn as pink as it did. Overall it was a good experience.

During the installation, I had to get the other one out. I actually had a headache that day, and for a while I helped him get that one out. And then I said I'm going back in. The people from the time we were setting up the appointment, to the sales person, and up until the installation were very nice. Everyone was courteous. And since we put in the new system, the water is very nice.

The water is definitely better now. The hardness is pretty much all gone. When I'm taking a shower, the water's a lot softer. It's a lot better coming out of the tap. It's good and I don't have any issues with them.

Everybody was friendly. When Bill came in to show us what the product did and then the guy that set it up, they were extremely friendly. He said that if we had any trouble, we were to call the numbers on the system itself or in the manual. There's tons of different information to contact them.

I've noticed that there is definitely a difference in the smell of the water. That's for sure. Then, there's the texture that is on your hands after you wash your hands. Now it feels slick and I always thought that was like slime but I guess Bill was saying that's your natural skin's oil. We've been telling several people about it already. They were spectacular and better than expected.

We talked to the technician twice and then he said, ''No problem, if you still have problems, I would go in the afternoon.'' Then the other day we called him again and I was not sure if he was working or not. That's the only thing... he's kind of a little off. I'm a manager in a restaurant so I do everything for my client. Sometimes it's even if they're wrong. But I guess it's not a big deal for the guy. If you have to clean, just get a rug or whatever. It isn't a bother. I don't know if that's the way you guys perceive it but that's my own perception.

Would I recommend this to a friend? Probably not if based on this service, not the system itself. The filter is great but the way they handle business is not so good. I guess the way that the company being in the business for a long time is because the product is good, not because of the type of service that they do. Seriously if they didn't have first the product, they would be out of business already. That's for sure.

We had no problem getting the people out here. The young man who came in and installed the water treatment system, the EC4, had a little problem finding the pipe but that's neither here nor there. We had it done last Monday and on Saturday morning, my wife and I were leaving and we noticed that there was a pool in the front yard. It was huge. It was in the driveway and way out into the yard and you could see the water bubbling up to the dirt. So I called the contact person that they told me to contact. He told me to call the repair people. I called them at 11:30.

I was told, ''Yes, someone would be there within an hour.'' Six o'clock comes and... So I started calling and I said, ''You know if this is the type of service that we're going to get on a Saturday, please come and get this machine. I don't want it.'' Oh yes, we had to turn the water off. We haven't had water at all over the weekend. And this guy Vic called on Sunday morning and said, ''I will be there in just a few minutes. Don't panic.'' He got here and the ground was so saturated with water that every time he took a shovel full of dirt, it would fill right up with water. So he said, ''I hate to do it but we got to wait until today. We got to wait until Monday to let the ground...' We both understood that. He said, ''I will put you on our list for first thing out this morning at 10 o'clock.'' It was 11:45 when the young man who originally put the machine in finally showed up this morning. I was going back out there to see what he was doing.

I'm still upset about not having water for the whole weekend. My wife and I were discussing finding out what kind of compensation or whatever it is. I don't need monetary but something. Somebody's got to do something because we've been out of water since Saturday morning.

The water tastes good. That's good in the coffee. Like I said, in the very beginning it's great. It's just getting used to having conditioned the water instead of what everybody else call well water. I think it's pretty good but... I'm going to give it a three, and after this is done and after we find out what's going to happen, then we'll follow up.

The first time I heard of Rainsoft was in Home Depot because that's where I purchase new stuff normally and then I saw the thing. I talked with a young girl. She was new but she knew what she was talking about. She was setting the appointment with me. She was asking me if I was interested to test the water. It was free of charge. They tested it and then the person with her actually who did the presentation was very good. He's been in the business for 14 years so I think that he was very knowledgeable of the program. The person checked the water that's in the well and then that's when I made the decision to do it.

Actually I can tell you that the people who came to do the installation work as a team. There were two people. One was working outside with the well and everything and then they got another person who worked inside under the sink to install the filters and they were pretty fast. I think probably they were done in two hours forty-five minutes.

You can tell the difference from the first day - you can drink the water. Basically, it's been really good.

She offered a few appointment times that didn't work for my schedule ... oh wait, for my husband and me. If you are married your spouse is "required" to be present (the mere fact that she asked if I was married should've been my red flag #1, and that my spouse had to be present should've been red flag #2). For a simple water test, my husband didn't need to be there. I could show him the results. The reason they want both parties present is so they can close the deal - they know with most marriages you need to have the okay from your significant other for a large purchase - the systems are approx. $5000 plus.

I've dealt with numerous "scams" (and I use that term loosely. After all you do get a product, it's just ridiculously overpriced and packed with promises of over-exaggerated goodies). Anyhow, I have had plenty of sales schemes: Rainbow (vacuum), knives, gym memberships, others that don't come to mind at the moment. As we finally found a date and time that worked, I started to hesitate making the appointment because I didn't know my husband's schedule. Then the woman threw out the promise of a $25 Home Depot gift card and I figured what the heck, make the appointment and if it doesn't work, cancel it.

Well, after a few failed attempts to reschedule the appointment, etc., etc., my husband and I sat through the 2 hour pitch - not a water test but a sales pitch and we never did receive that promised Home Depot gift card. Oh, well. That was 2 hours of time out of our dear lives we can't get back, but after reading these reviews, I guess it could be worse had we purchased the system. Thanks for the info.

When I tried to contact the office to speak to someone about the issue, as well as cancel my contract because I'm unable to afford the system due to cutting hours at my job, I was unable to get in contact with anybody. When I finally got through weeks later, I was told (very rudely) by the manager that I couldn't return the equipment and cancel because I didn't get my "incentives" and asked, "Is that why you purchased the system?” I was told that it was mine to keep and I was threatened with a lawsuit if I didn't continue to pay for the system.

I have not heard from or seen anybody from the company since signing the contract for any follow up. It's like they got my business and disappeared. When I reread my contract, it gave only 3 days to cancel, which isn't logical; the system takes weeks to work and by then it's too late to cancel the contract. How is it that they only give three days to cancel when other companies give you 30-90 days for returns, cancellations, and exchanges? How absurd! I am an honest, hardworking person who has been lied to and taken advantage of by this company. I trusted and invested $8,000 into their products and didn't get anything I was promised. The sales rep knew exactly what to say and do to convince me to purchase this water system, and when I confronted him about the issue, he denied everything. He told me that "vacations are not free" and that I had misunderstood all the things he told me.

Please, if there is anyone reading this review, do your homework before purchasing this product and do not fall for the lies they tell you just to make a sale.

Because the problem continued, we continued to contact Mark. After phone calls and again, finally catching him in his office, he said he'd come to the house again. Several weeks later, he still hadn't come to the house. After contacting him again, he finally showed up. He said we had iron bacteria and he'd send someone to the house to bleach the lines to kill it. The service person came, bleached the lines and explained what he did. After still having problems with discoloration, we researched online and found that we should bleach the well. We did. Mark finally contacted us again, after we had given up on him. We had tried to contact him to explain we were still having the problem. He said that by bleaching the well, it made it worse. How come he sent a service person to bleach the lines then?

We installed an in-line filter, after the Rainsoft system, to further filter the water. The filter was supposed to last three months. We began to lose water pressure within a week. We looked at the filter and it was completely clogged. This, as I said, was after the Rainsoft system. We finally resorted to having a local water treatment company come test the water. They said the water was soft (we never denied that) however, he tested the water. We took two samples, one before the Rainsoft system (straight well water) and one from after the Rainsoft system (in-line filter removed). The water straight from the well was clear, the water from after the Rainsoft system was dirty. If the system is working properly, as Mark insists, how is it that the water is dirty after the system, but not before?

So we contacted Mark. He said there was no problem. I spoke to him and he spent several minutes explaining that my significant other (live in) hadn't told me about their conversations. He had. Several of them I listened in on without Mark knowing. I continued to explain that the water was soft, but it was still dirty. He basically called me a liar and tried to tell me we still have iron bacteria and he could sell us another system to take care of that. At that point, I couldn't stand his derogatory tone any longer. I told him he would need to speak with my significant other (his name is also Mark, to be known as Mark **). Mark said he would talk to Mark ** one more time! I told him I was sick of talking with him (I was getting nowhere) and I said goodbye and hung up.

When Mark ** returned from work, he called the 1-800 number. He got Mark. They spoke about the same thing. The water is softer, but it is, by no means, filtered as the system he sold us on was supposed to do. Mark would not listen when Mark ** was speaking and would cut him off trying to say the system was working and saying he could sell us another system. He also said we had manganese in our water. The local company told us the manganese level was zero parts per million - one more thing Mark lied to us about.

We have tried everything to get what we paid for, filtered water, and every step of the way, Mark has been rude, has contradicted himself and has spoken down to us, not to mention being nearly impossible to get a hold of or get him to do what he says. At this point, we are going to resort to legal action as the system is completely paid for. It is ridiculous that a customer has to resort to legal action to get what they have paid for, but that is what has to happen. By the way, there were none of the problems, no dirty water, no iron bacteria, just hard water, until we got Rainsoft. Ever. The well was dug for my grandparents and I bought the house after they lived in it for 50+ years. I/We would discourage anyone from buying from Rainsoft and we are extremely unhappy with the system!

Something else happened that I can remember but I had had enough by then because I had been calling and complaining only to get the runaround about having people contact me back so I went and reread my contract and saw that I had 3 days to cancel the contract.

The day that I reread my contract was actually day 3 so I called and got a fax number from them and I sent in my cancellation. I know they didn't think I was smart enough to think of that. Well you would think good she was able to get out of it but nope I had to let them dangle more free stuff and money off my system to keep it.

Well, it sounded good because as I stated before I already knew I had bad water so I decided to do and new contract with them. It was a big mistake! I have had nothing but problems. They told me my water bill will decrease with this system and the opposite has happened. They told me that my electric bill would decrease and guess what, the opposite has happened.

I drank the water for a little while and got real bad indigestion and gas so I stopped drinking the water and guess what, the promise that I would never have to purchase bottled water again was also a lie because I would be on my death bed and still not drink the water coming from my tap. I am having problems with my system as I type this complaint but I refuse to give them any more of my hard earned money to come out and even breath in the direction of my system.

I know that they don't care because they get my money every month but as I stated earlier I want to warn any and everybody to not purchase a Rainsoft! Also, their customer service department sucks. They tell you things like people will be there at this time or they will call you knowing that it's a lie. When I did speak to someone that I was told was a supervisor, Sid ***, the explanation he gave was that they were hired out. What the heck does that mean? Who cares if they were hired out? That still does not give them the right to be rude and lie. If I can help anyone I hope this does.

We bought the system after hearing about all the incentives they provide. Like the four years of soap, detergent, body washes, cleaners, etc. that we would get with the system. He explained that the system would be paid off in four years paying the $120.00 a month. Then the system would pay for itself after that, because it would be free and clear. What a lie, in fact it has all been lies. After two and a half years we still owe $5100.00 of the original $5900.00 cost. We were not told that it was a revolving line of credit, which is similar to a credit card, but you do not find this out until over a month later when you get your first bill.

At this rate it will take over eight years to pay it off. Not to mention, that the system does not work. The company blows up your phone to schedule a "maintenance check up", which cost an additional $65.00. I was worried about it not working so I made the appointment. They scare you so much with their calls that they force you into making an appointment. The tech told me when he arrived that my water wasn't good, it was if we were drinking city tap water. I was astonished! But, if I bought all new filters this would "help" the problem. I refused; I could not afford any more on this system.

I asked him about my refrigerator water. He said that it isn't hooked to the system. I said, "Wait a minute, this is one of the main reason I bought it, so my children would be drinking clean water". He told me that they are drinking city water. So for two and a half years I have been lied to and drinking unhealthy water. It is a scam not only financially, but the health concerns, and the way they use that to get your money are outrageous. Please help, what can we do to get this system out of my house, and our money back? Thank you.

On 8/6/08, the system was installed. My husband saw the salt and once more told them we could not have salt but they too assured us that it wouldn't hurt us because it wouldn't go into the water. On 8/9/08, after I called the company to find out about the paperwork and payment, a man finally came out after two cancelled appointments and one no show. I didn't realize until later that he was apparently waiting until the three-day time frame to cancel had passed. He rushed us through everything without even giving us time to read it for, he left his wife sitting outside in the car in the summer heat.

On 8/10-16/08, we awoke to no water at all and my husband went to check the pump. The switch was flipped so he stood near the pump to see if it came on while I flipped it. The filter plug in sparked and if my husband had been touching it at the time, he would have been killed since he has a pacemaker. They finally came to disconnect it after I called. On 8/29-30/08, the unit was finally working again after I called on 8/28 to get it reset. These are only a few of the problems during that first month for it did not work the majority of the time.

On 9/8/08, I mailed a certified letter to Frank * the CEO of Rainsoft in Illinois. I listed a timeline of all the problems and said that hot water was coming through the cold water tap. The water tasted salty too. On 9/11/08, a repairman came and said there was no salt in the water. On 9/12/08, we had been told that the UV light on the unit could be causing the hot water to come from the cold water tap. Even on cloudy days, it was hot to the touch. On 9/22/08, another certified letter to the CEO with dates and times of hot water from cold tap and a log of my blood pressure which was continually rising since drinking the water that was supposed to help me.

On 10/08/08, I asked my nephrologist if a salt filter system could cause my blood pressure to go high. She asked if it tasted salty and I said it did. She confirmed that it could. The repairmen usually had to reset the salt usage each time they came for it would consistently jump up again. On 10/8/08, Jason * offered to install a reverse osmosis beneath the kitchen sink to remove the salt and potassium from the water. The main filter had used about 180 lbs of salt in two months which equaled about 4 lbs of salt per day while the unit was working. On 10/9/08, a letter from Jason ** stating, "The technician that came out on 9-11-08 was correct when he tested the water and told you it was 0-grains soft. However, to determine the actual level of sodium present in the water, you need to do a TDS test which I'm prepared to do once the new system is installed." If this was done, we did not get the results.

On 10/15/08, I filed a complaint with the Federal Trade Commission but never heard back from them. On 10/28/08, the unit broke again and the salt was almost completely gone even though we were told it would last six months. On 11/13/08, my nephrologist raised my blood pressure meds again. I have been buying filtered water ever since. On 11/17/08, the UV light broke and water was gushing out from the back of the unit. On 12/4/08, two weeks later, the water was still gushing out so I called and left a message. My light bill was about $100 higher for the month.

On 12/9/08, the water was brown and very stinky. We were told it was because the clean water sits in the pipes and comes out brown sometimes from the unit cleaning the pipes. On 12/11/08, the unit was repaired but the water was still brown and stinky. The unit salt usage had been set back down to a smaller amount again. The glass in the UV had broken so I asked if that could be dangerous to us but he said no. On 1/5/09, I checked with the Gainesville Legal Aid Society but they couldn't help us. On 1/12/09, the repairman wrote on the work order that the rod in the hot water tank could be bad and causing the bad smell but the hot water tank was almost new. On 3/12/09, reverse osmosis unit installed beneath the kitchen sink (no paperwork) and blue stuff was poured over the salt outside.

On 3/16/09, Jason * called and I asked if the reverse osmosis unit would take care of the smell and hot water and he said what they did outside would but it did not! On 3/28/09, my husband showered and came into the front of the house and I could still smell him! Guests and family have all commented about the awful smell in the bathrooms when the hot water is turned on. I have had nightmares about dead rotten animals coming out of the tap. On 5/7/09, I received water samples from the University of Florida IFAS which showed that our well water now contained 32.8 mg/L of sodium but the Rainsoft filter system water contained 174.2 mg/L.

On 6/23/09, I wrote a letter to Jason * stating that all the problems still existed. The water is slimy too. On 7/21/09, repairman came out and wrote that there was no hot water in cold tap and no salt in the water. He was very argumentative with my husband and said the water was hot in the cold tap because it came through the attic but it does not. It comes underground up through the floor. On 7/28/09, I wrote letters to 15 consumer organizations and two television stations but no help! On 8/18/09, the unit started beeping constantly. On 9/09 the bathtub faucet leaked and caused a brown stain on the tub. It has leaked in the past but never stained it.

On 9/29/09, we had to go to a pre-trial hearing in Orlando for we had not been paying for the unit hoping it would force them to make the bad unit good but it just put us in court for arbitration. When we arrived home, there was a message from Jason * saying he would be in the area tomorrow and wanted to check the unit. On 9/30/09, I called to tell him that I might not be home since I had to pick up my sister from the hospital but he was welcome to check the unit anyway. I told him that the unit was not working now and therefore was not smelling bad nor was there hot water from cold tap. He did not show up but he did eventually come out to check it. One of the workers had earlier unplugged the unit because it kept flipping the switch and my husband told Jason this but he plugged it back in anyway!

In April 2010, a repairman came to move the drainage pipe farther away from the main well supply of water as it should have been at least 50 feet away to begin with. He said the plug in was still flipping the switch so he would have to send someone to fix it but no one ever came or if they did they did not leave a note, etc. On April 12, 2010, I had a kidney transplant at Mayo Hospital in Jacksonville and spent the next month there recovering.

On May 14-15, 2010, when we arrived home, the bathroom sink had leaked and there was a blue stain which apparently killed whatever touched it for there was a small centipede in the blue and a large bull ant beside it. On the 15th, it had claimed a silverfish too. On 5/16/2010, I wrote a letter to Jason * requesting that he send someone to disconnect the unit permanently for I do not feel comfortable bathing in this slick, rotten smelling, brown (and now blue too) water. I am on high doses of immune suppressant meds and I feel very uncomfortable bathing in rotten, poisonous water with a 21 suture incision on my body.

I have tried so many ways to get rid of this defective unit all to no avail but the least I can do is to tell everyone I can about it and to get the word out as much as possible in the hopes that it will prevent someone else from having to go through the frustration and wasted expense to the tune of $8,000 plus the cost of bottled water that I have to purchase because of it. Thank you for listening.

Well, no such things happened. We still have scalp problems and itchy skin. The scum in the tub is still there (even after cleaning). The ring in the toilet is worse now than it was before we got the system! We still need regular detergent (the stuff they gave us with the system stained our clothes) and conditioner.

Not only have the promises not been fulfilled, the system was poorly installed. There is one plug for the entire system, and it was hung on a single, wobbly screw. We were in the middle of remodeling our laundry room, and there was insulation hanging near the outlet. We made sure ourselves that the insulation was a safe distance away from the outlet for plugging in our washer.

One month ago, our laundry room was flooded. It turned out to be the water drain coming from the Rainsoft system, going into the main drain pipe. It had come out, and flooded the floor. The end of the tube was just stuck in the drain, nothing to hold it there! The water got into the wood of the wall, leaked under the wall and into another room with carpet. We had to take the carpet out because it smelled so bad (oh, we took pictures!).

We've called and asked to have the system removed. We've offered to pay for the time we've used it, but would like our contract canceled. They flat out refused. The Rainsoft System is the worst purchase our family has ever made!

I don't want it as it has eroded my yard, we still have hard water, and we have an unsafe level of chlorine in the drinking water. They refuse to come get the system. Mr Denino accused me of lying to him about trying to contact the office. They obviously set us up by not calling within the time limit so that we are stuck with the system.

Kim should have written and sent a certified letter to cancel. A telephone call is not a legally binding cancellation.