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RainSoft Water Treatment Systems Reviews

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About RainSoft Water Treatment Systems

RainSoft manufacturers and sells water conditioning and water filtration systems for residential customers. A water expert can visit your home for a free water analysis. RainSoft offers solutions for whole-home hard water conditioning to improve bathing, washing dishes and doing laundry. The company also focuses on drinking water solutions to improve water taste and clarity.

Visit www.rainsoft.com
Pros
  • Referral program
  • Limited lifetime warranty
  • Free in-home water analysis
  • Energy-efficient options
Cons
  • No salt-free softeners
  • Pricing not available online

RainSoft Water Treatment Systems Reviews

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    How do I know I can trust these reviews about RainSoft - a Pentair Company?
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    Page 23 Reviews 3075 - 3225
    Verified purchase
    Staff

    Reviewed Dec. 27, 2015

    I was in Home Depot and a lady from RainSoft stopped me, so I told them to come by our house to show us what their water treatment system is like. The sales rep who came by our house for our consultation was very knowledgeable and personable. We purchased the water purification, plus the reverse osmosis. The installer knew his job. Since having our system installed, we do get suds now when we take a shower. So it's quite good having them.

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    Reviewed Dec. 26, 2015

    RainSoft took stinky, nasty water and the water comes out clean and does not stink!

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    Reviewed Dec. 24, 2015

    RainSoft has been fantastic, and we really like their system. We had our first unit put in when we first bought the house 23 years ago, but that system already went out. We finally got the money to install a brand new system, so we recently had a second unit put in.

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    Installation & SetupStaff

    Reviewed Dec. 23, 2015

    I ended up purchasing all three of their products from Rainsoft. It was also very good with their sales rep and installation team. With the system, I noticed the difference in the water when I take a shower or take a bath. I call it like "a soap and slide". It seems like my hands slide all over my body. Before, I didn't have a clue what it does, but it does something. I would recommend it to a friend.

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    Installation & SetupStaff

    Reviewed Dec. 21, 2015

    I upgraded the water conditioning system. I wasn’t really planning an upgrade, but the sales rep came by and checked out the system. The installation team was great. No problem.

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    Reviewed Dec. 20, 2015

    RainSoft is very good. My skin stays soft and really nice. I use it for cooking and for my coffee. It tastes a lot better with that water.

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    Staff

    Reviewed Dec. 18, 2015

    I set up a consultation with RainSoft and it went well. Their sales rep did a good job, was informative, knowledgeable and answered all my questions. I got the softening system and the drinking water filters, the four pack. I had a good interaction with the team that came to set it up and, since then, I noticed the difference in my water.

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    Installation & SetupStaff

    Reviewed Dec. 15, 2015

    The sales rep from RainSoft during my consultation was pretty positive and straightforward. I purchased the reverse osmosis system under the sink, and during its installation, the servicemen were very professional, quick, and they did a good job. Everything went off with no problems. Since it was installed, there's no more chlorine taste or smell in the water and its quality is a lot better.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Dec. 15, 2015

    Several years back, a friend of mine who had a filter, told me about RainSoft. Since then, the thought of getting a water filtration system has been on my mind. I had done my own research online and was so overwhelmed by all the different kinds of filters available, and I thought I should go for RainSoft because they seemed like a really reputable company. I gave RainSoft a call and left a message with the representative at their office. Within minutes, I got a call from him, then he scheduled a meeting with me the next day, and it worked out very well. He seemed very knowledgeable and really interested in finding out what my needs were. There was also a water test which gave me some sense of how my water was like without the filter.

    I got the reverse osmosis under my kitchen sink, and I also have the full house carbon filter for the complete filtration of all my tap water. The person who was sent to install these was very good and was punctual. Also, I had a special request that I didn’t want my hose water outside to be filtered, because when I water my plants, I don’t want to deplete the filter, and he was able to find a way to bypass my outside water line, and not even mind my watching throughout the process. I’ve had bad experiences with workmen in the house, so I prefer to supervise, and he had no problem with that, which was very good. He was nice and efficient, and he took the time as well to explain what he was doing, including some things about the filter.

    Now with the filter, I find that the water is a lot easier on my skin. I no longer feel as dry after taking a bath, which was mainly why I got a water filter—I have a lot of skin issues. And certainly as well, the smell of chlorine has gone. Moreover, I noticed that when I do my dishes, there’s no more scum around the sink. Perhaps it’s because there’s less particulate and impurities in the water.

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    Installation & SetupStaff

    Reviewed Dec. 14, 2015

    I learned about Rainsoft from another person that used them. My experience with them went great - from setting up the consultation to the actual consultation with the sales rep. The installation also went very well. We got a conditioning system which almost does everything. Now, the smell in our water is gone.

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    Installation & SetupStaff

    Reviewed Dec. 14, 2015

    Our consultation with RainSoft went fine, and the sales rep that came for that was good and informative. We have the rain softening system and the water filters, and the installation team that came and set them up for us were very friendly and nice. Since the system was installed, my skin certainly feels softer and our water tastes a lot better.

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    Installation & SetupStaff

    Reviewed Dec. 13, 2015

    I was happy with the rep that came over. He was very good, knowledgeable and he answered all of my questions. I got Rainsoft's water conditioning system. It took the installation team a couple of hours to set the system up but they were good. They also answered all my questions, test the water out for me and make sure the system was working. The water has been very soft since the system was installed. We noticed there's a big difference in the water, showering with it and using it for drinking. We're very, very happy.

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    PriceStaff

    Reviewed Dec. 13, 2015

    The RainSoft sales rep and installers we dealt with were very good. We purchased the RO System and water filter, and our water has been much better since we have them. Our only issue is their price, but other than that we are happy with them.

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    Installation & SetupStaff

    Reviewed Dec. 12, 2015

    Since having the water softener from RainSoft, we have been using less soap and I've cleaned less scum. The hard water off my shower are mostly off. I'm still working on it, but it hasn't come back so that's a good thing. We also purchased the thing under the sink. The sales rep was very knowledgeable, smart, kind, and personable. The installation team was good as well.

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    Installation & SetupPriceStaff

    Reviewed Dec. 12, 2015

    I purchased the RainSoft water conditioning system and was a little shocked with the price. Their sales rep was also very good, thorough and seemed to be right in line with what I knew of the company. Their installation team was excellent too. Since I had it installed my water is much softer and very clean-tasting. The smell of the city water is gone. However, they were pushing me to get a bunch of soaps and laundry detergents that they said I'd get a free supply of them temporarily. But as it turns out, it wasn't free. It was part of the price and I made them take it off.

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    Installation & SetupSales & MarketingStaff

    Reviewed Dec. 11, 2015

    Our water is no longer quite as hard since our CleanStart and drinking water purifier from RainSoft was installed. We were not at home when the installation team came to set it all up, but they came back and we had a fine interaction with them. Also, it was good that the sales rep whom we had the consultation with didn't try and push anything on us.

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    Installation & SetupPriceStaff

    Reviewed Dec. 11, 2015

    I purchased the water treatment system from Rainsoft, and it was at a higher price than we expected. Their sales representative was knowledgeable with the presentation, and the installation team who came out explained everything to me and left the work area clean. Since the installation, the water is a lot cleaner and I don't have to wipe off the faucet every time because it doesn't stain everything. But as far as taste goes, I like the old one better.

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    Reviewed Dec. 10, 2015

    I got RainSoft and so far I enjoy it. I’m very pleased with the difference in my water. I’d recommend it to anybody!

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    Customer ServiceInstallation & Setup

    Reviewed Dec. 10, 2015

    Fifteen years ago, I had RainSoft in my old house. Then I lived in Arkansas, and I didn’t need any water conditioner there. When I moved back to Modesto, I needed it again. The RainSoft system does exactly what it's supposed to do, so I like it. The company, installation, customer service, and everything about them was great.

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    Reviewed Dec. 9, 2015

    A couple of years ago, I've decided to have a water service come and look at the unit. At that time, they put some salt in my unit. Then about a couple of months ago, I noticed that my water in my commodes was black and thought to better get a professional out here. RainSoft had serviced me briefly before and I liked them. So I called them and the manager or one of their sales technicians came out and explained what the system was. They said they could use the one unit that I already had therefore, I wouldn't have to purchase that. So I signed up for it and as of now, I'm happy with it. My water is just as clear as can be and they say I can drink it.

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    Installation & SetupSales & MarketingStaff

    Reviewed Dec. 9, 2015

    We got RainSoft's drinking water filter and water softener. We can tell the difference in the quality of the water now because it doesn't take as much soap and it feels a lot soapier. In addition, during the consultation prior to purchasing, the sales representative was very good and know what she's doing. The people who installed the system did a good job, explained everything, and finished in a timely manner.

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    Installation & Setup

    Reviewed Dec. 8, 2015

    We have a new RainSoft and it’s working perfectly well. The guys who installed it were great, did a wonderful job and seemed very knowledgeable. They installed it quickly and it seems to work fine. It was a great experience and I'd recommend RainSoft.

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    Installation & SetupStaff

    Reviewed Dec. 8, 2015

    I got the whole enchilada from RainSoft. I had superb interaction with the sales representative who came and did the consultation for me. The interactions I had with the RainSoft installation team the day they came and set up the water treatment system was perfect. Everything was smooth as could be. Since having our system installed, there was by far a big improvement in the taste of the water and there has also been a remarkable difference in the amount of detergent that needs to be used in the washing of the clothes and the dishes. So we're very pleased with it.

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    Reviewed Dec. 8, 2015

    We were satisfied with RainSoft. The water's smoother, better tasting if you drink it out of the tap and no spots if you wash a car. They said we're supposed to get shampoo and other cleaning stuff but I haven't seen anything yet.

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    Customer ServiceStaff

    Reviewed Dec. 7, 2015

    I first heard about Rainsoft when we got a postcard in the mail from Home Depot and it said something about a $25 or a $20 gift card. So I called their number and the next thing I knew somebody was knocking on my door and it was a young man demonstrating Rainsoft. He wanted to test our water with the product since we had just moved into the house and was pretty busy trying to get everything set up. We took time to listen to him and he did a fabulous job. We were impressed with his presentation and real nice young man. And so we knew that we needed it because we have been buying bottled water. My husband will be 90 and those bottles were getting too heavy for him to handle. Besides that, we like the taste of the water after he tested it so we decided we'd buy it.

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    Reviewed Dec. 7, 2015

    We love RainSoft. It's great. I didn't like the hair shampoo though. I'm not sure about the laundry detergent either but it seems it's doing okay.

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    Sales & MarketingPrice

    Reviewed Dec. 6, 2015

    One of my customers that I dealt with referred me to Rainsoft. The rep came, did the water test and then went on to the sales pitch of the equipment. It seemed interesting so we decided to go ahead and purchase it. We got the drinking water filter, purification and the softener. We got really hard water here in Bossier. Since having the system, we don't see all that build up that we used to see in the ice maker. Everybody knows the dishes are cleaner. The water is supposed to hydrate us more by reducing the sodium. It's a good peace of mind knowing that it's hydrating more. It feels good about the fact that it might not mess up my equipment and the water taste better. I'd recommend Rainsoft but its pretty expensive.

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    Staff

    Reviewed Dec. 6, 2015

    Our RainSoft system works really well and we're very pleased with it. It is very nice working with them.

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    Staff

    Reviewed Dec. 6, 2015

    I've been very pleased with Rainsoft. The gentleman who came here was pretty thorough in testing and unfortunately, our water is very bad. He made it really simple for us to understand everything. He knew what he was talking about, and that was the selling point for me. Ever since I put the system in, it's been good. I would recommend it to anybody.

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    Customer Service

    Reviewed Dec. 5, 2015

    Overall, we're happy with RainSoft and the reverse osmosis system we purchased. The reason why we picked RainSoft is because we were told that if we sell our house, they can move the system. But I called and found out that we need $900 to uninstall and reinstall to the new house, so I think they can do a better job in explaining that part, that we can relocate it but it’s this much money to do it.

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    Installation & SetupSales & MarketingStaff

    Reviewed Dec. 5, 2015

    When we were buying new furniture I was also looking to find a water softener company in Clarksville, Tennessee, and the individual who was selling the furniture said he used RainSoft and was happy with it, so I thought we’d give it a try. We got the water softener and the drinking water system. The sales representative was nice and pleasant and actually selling the water softener real well, except we kept trying to tell him we’ve had water softeners for 50 years and we really didn’t need to be sold on it but we let him go ahead ‘cause he was nice and pleasant and it seemed like he needed to be able to do the whole spiel, so we let him.

    When the installation team came, they did it all real quick. They were excellent, however they couldn’t finish the drinking water portion right away because they didn’t have the ability to drill a hole into the marble. The guy said he could do it but he hadn’t done it in a long time and he’d rather have one of his specialists do it. We said that it was fine, better to have someone who knows what they’re doing than not. So we had to wait a couple of days for the drinking water. But he ran the system, the water lines, even through the refrigerator, for the water dispenser in the refrigerator, and we just waited until the guy could come in and do the thing, which was the next Monday. So it wasn’t a long wait and they did a professional job. We enjoy it very much and once the system went in after about a day of getting it all flushed out, the water was excellent.

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    Reviewed Dec. 4, 2015

    I used to buy 32 to a pack bottled water from Sam's all the time and it was always hard to carry it from my car all the way up into my place. But with RainSoft Water Treatment Systems, I can trust the water now. In fact, this is the first time I drank Florida water and I've been here for 26 years. That makes a big difference and I don’t have all the work of carrying everything upstairs. The only thing I didn’t like is that the free supplies I got are all oatmeal soap for the shower and I was supposed to get some lime coconut. But other than that, I really love it.

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    Installation & SetupStaff

    Reviewed Dec. 4, 2015

    I had a Rainsoft demonstration years ago in our other home and this time they gave me a free gift card to talk to let them talk to me. Sales rep was a nice fellow, knowledgeable, plain and straightforward as far as what his product was and what they could do. I liked him. The installation was okay. He told us what we needed to know about the system and got it installed in a timely manner. I've noticed that the dishes seem a little cleaner. We use the dishwasher a lot, so they're dried on their own and there are no hard water spots now. I like the RO system as far as having filtered water for use for drinking. Everything was pretty cool.

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    Reviewed Dec. 3, 2015

    We love Rainsoft. We've had a good experience with them. And, we'd definitely recommend them.

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    Reviewed Dec. 3, 2015

    Overall, the experience with RainSoft is fine. The tech replaced what we needed to have replaced and he was gone and it was smooth.

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    Installation & SetupSales & MarketingStaff

    Reviewed Dec. 2, 2015

    I purchased three tanks for the water treatment system from RainSoft. Setting up the consultation with their sales rep was extremely easy and simple. He was wonderful, very professional, and helpful. He gave us really good information and answered a lot of our questions. The installation went very smoothly, too and the installation team was very efficient and timely. Since the install, we can drink right out of the faucet which we could not do before.

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    Installation & SetupStaff

    Reviewed Dec. 2, 2015

    We had a really nice experience with RainSoft's conditioning system. Since it was installed, there have been a tremendous difference in the quality of the dishes that comes out of our dishwasher. Everything's been excellent with washing and showering. Also, the sales representative and the installation team have been excellent.

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    Installation & SetupStaff

    Reviewed Dec. 1, 2015

    I was disappointed in what I was drinking and excited about the possibility of drinking clean water, so I purchased the whole house filtration system from Rainsoft. The sales reps were courteous, easy to work with and were able to schedule a time that worked well for me. Their installation team explained the system and left the work area clean. Now, I enjoy taking showers because the water feels so soft. I highly recommend Rainsoft, and in fact, I already did.

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    Installation & SetupPriceStaff

    Reviewed Dec. 1, 2015

    I purchased the purification system from RainSoft. Since having it, the water seems to be purer, tastes better and it doesn't have a bunch of black stuff coming out of it. It's really expensive, but I would recommend them. The representative that came for the consultation, as well as the installation team, were very good.

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    Reviewed Dec. 1, 2015

    My experience with RainSoft has been fine. I don’t have any complaints.

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    Installation & SetupStaff

    Reviewed Nov. 30, 2015

    This is already my third RainSoft system. I purchased the one that's in the basement for the whole house to get rid of iron, and, since I had it installed, the water has been better on my hair and skin, and it hasn't been staining the toilets or the bathtubs. The sales rep who came for the consultation and the two installers they sent later on were excellent, and I had no issues with them at all.

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    Customer ServiceInstallation & Setup

    Reviewed Nov. 30, 2015

    My husband works at Home Depot. They had a guy come in and do a demo, and we ended up purchasing a water softener. They were very friendly, courteous, and on time. RainSoft has good customer service, too and I am very pleased with how well they walked us through everything. Since the system was installed, we have less soap scum on our shower and our water has been softer.

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    Customer Service

    Reviewed Nov. 29, 2015

    We were looking to replace our Culligan system and we went to Home Depot and Lowe's to see if either one of them had a water softening system. Home Depot made the call to RainSoft and had them call us, which went fine. We've had Culligan for nine years, and as far as comparing RainSoft to them, the water doesn't make me feel slick smooth. But it's great in that I also don't slip in the shower. My clothes are white and the water tastes fine. The one good part is we haven't had to go out there and service it every month since they put it in. That's a biggie for us because with Culligan, they were back out here every month to six weeks having to do something to their crummy system. The only complaint would be that we weren't given options, but I think that's the fault of our water.

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    Reviewed Nov. 29, 2015

    We're very satisfied and happy with RainSoft. It has been an easy and fantastic experience with them.

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    Installation & SetupSales & MarketingStaff

    Reviewed Nov. 28, 2015

    Consultation with the RainSoft sales representative was fantastic. The guy was great and very impressive. We got the water filtering system, and now, the water tastes so much better. When their team did the installation, they got everything cleaned up. They were very professional and I'm very appreciative of them. I have recommended RainSoft to friends.

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    Customer ServiceStaff

    Reviewed Nov. 27, 2015

    Someone from Home Depot called me about RainSoft. And then a gentleman came. He was nice and very convincing to make me try. I got the water treatment softener, which you hook it up to a water system and that's it. But it didn't work when they were trying to hook up with drinking water to my fridge so I'm going to call them about it. We also got a letter from the bank related to the industry. I would like to know why and how it works either. And I haven't heard anything from them regarding their promo when you recommend somebody. We could name as much people if we want to. Nevertheless, the product of RainSoft is good and their service is excellent. They're very cooperative.

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    Installation & SetupStaff

    Reviewed Nov. 27, 2015

    The RainSoft representative was very good at explaining what he was doing, as well as the reason for the test, so we had a good experience with him. The installation team was quick, and also explained how the system worked, as well as how many times we need to change the filters out. Since we had the system installed, there has been a difference in the clarity and taste of the water, so it’s been good.

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    Installation & SetupStaff

    Reviewed Nov. 26, 2015

    We have very hard water so looked into getting Rainsoft. Their sales rep was very knowledgeable and made nice presentations of their things. In the end, we got the one that has a 20-year warranty. The installation team left everything clean and explained the system, mostly to my husband since I wasn't there. Since the installation, we've had nice and soft water. On the whole, RainSoft is a very good system and it's worth the money. They have great support and the system produces great water.

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    Installation & SetupStaff

    Reviewed Nov. 26, 2015

    We had a great experience with Rainsoft sales rep. He came in and showed us everything we need to see and got everything all set up. We got the top of the line restaurant quality system. It's doing everything the guy told us it's going to do after it got installed. I've recommended Rainsoft to a friend and other people too.

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    Installation & SetupStaff

    Reviewed Nov. 25, 2015

    We got the water treatment system from RainSoft and installing it has made a difference, so it's been good. Everything they said would happen has happened - it changed our water. Moreover, our interactions with their sales rep and installation team were also good.

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    Reviewed Nov. 25, 2015

    I would recommend Rainsoft. My experience has been good.

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    Installation & SetupStaff

    Reviewed Nov. 24, 2015

    My husband primarily did the consultation with the RainSoft sales representative and I really liked the salesman. However I wasn't sure about the information we were giving and some of our questions didn't get answered. We had them install the water softener and we had issues when the installers first came. The plumbing had to be done in between two floors--a very small space--and they had to have the owner do all the plumbing work for it. It was really late at night and the RainSoft installer disappeared without tightening the clamp on the water softener. So the whole thing was running out in the room all over the carpet and floor for a month before we discovered it. It's wonderful now that we've got it working, but up until everything was installed correctly, it was a disaster. Our water is clean and soft however with their system. Thus, I'd still recommend RainSoft despite not having a very good experience during the installation phase.

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    Reviewed Nov. 24, 2015

    Rainsoft was in the house when we bought it. The water tasted exceptionally good. I was not familiar with RainSoft, but I thought maybe I needed to have it checked out, that the filter needed a change. So, I went to Lowe's because I didn't know where to start finding this and they said, "Oh, RainSoft. Yeah. That's a good one." The lady at Lowe's looked it up on the internet and told me where to go in Austin. I went up to the office and talked to a lady and they sent a tech out. That was a year ago and we're very happy with it. I'd definitely recommend them.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Nov. 23, 2015

    The sales rep at Rainsoft was fine but blew my phone up for weeks until I said, "Okay, fine. Come over." It was annoying. The salesman was informative but we were sold on the product after 45 minutes and he went on through the whole thing which was unnecessary because it wasted both our time. The installation guy was awesome, informative and knew exactly what he was doing and everything about the product.

    Since having the system installed, we noticed the water tastes better. We're in Arizona and the water is extremely hard here and we could tell the difference. I love the water, the conditioner and the purifier. Some of the products included with the RainSoft are good too like the hand soap and bar soap but the shampoo and washing soap are not so good and the all-purpose glass cleaner is satisfactory.

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    Customer ServiceStaff

    Reviewed Nov. 23, 2015

    A guy came to our house some 20 years ago and sold us on Rainsoft and I’ve had one in my house ever since. I moved a couple of times and now we have a new system. As far as people coming out and getting the stuff done, it couldn’t have been quicker or more pleasant, but I’ve had a problem with the system and I can’t get anybody to come out. They say, “oh, a little bit of noise, that’s okay.” But the noise is like a banshee screaming at 2 o’ clock in the morning. I’ve called the guy who came and sold it to me and he said he’d get in touch with somebody. They said they’d call me later because I was going out of town, but I haven’t heard from them again. Other than that, the system is a good one.

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    Reviewed Nov. 22, 2015

    I had a very good experience with RainSoft.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Nov. 22, 2015

    A RainSoft salesperson came out to our home and he was very kind and knowledgeable. I got the drinking water filter and the technician who installed the system was able to answer any additional questions that I had. He's kind and open to anything that was brought up.

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    Installation & SetupStaff

    Reviewed Nov. 21, 2015

    We got the water softening system and the one under the sink from Rainsoft. The installation team was very professional and was good about coming out and fixing the problem when we had some problems afterwards. A couple of days after they installed it, we started getting a terrible, loud noise in the house which sounded like a foghorn. They had to come out two or three more times, and they ended up changing the tank out. We didn't think it was the tank, and my husband was the one who led them in the direction of what was wrong, that the pipes had to be tied down better because they were vibrating and making that noise. They had to batten down some of the pipes before it quit.

    Also, if we could've gotten rid of the under-the-sink system, we would've done that. When we first got it, it seemed like it was putting the oxygen in the water. We were using it in our coffeemaker to put filtered water in it, and it caused a scaled buildup on the tank. I had to wash the tank out and stop using it, and now, it doesn't do anything additional except take up room underneath my sink. I wish I would've known, and that it would've been explained to me better. I would've liked to have it taken out.

    One of the guys said that I wouldn't lose any room underneath my sink, but I lost the majority of it. When they put it in, they screwed through my finished cabinet. They couldn't fix it because they couldn't match the paint, so they paid us to do it ourselves. We had to paint the whole breakfast bar. I got a couple of estimates and they were good about that. They sent us a check within the week, but we did the work ourselves. So the under-the-sink system wasn't too good. The installation experience wasn't that satisfying, but we like the house system and we are happy with Rainsoft overall.

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    Reviewed Nov. 21, 2015

    We filled out forms from the Home Depot and their representative came and did a demo of RainSoft. We knew we had bad water so we were interested in getting it. The representative showed us what and where it should be. He was pretty good and he answered all our questions and helped us out. We got the RainSoft tower because we have a purifier through our refrigerator. It has been nice having Rainsoft. My clothes feel a lot softer and it has been gentle on my hair, face and skin.

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    Installation & Setup

    Reviewed Nov. 21, 2015

    We had RainSoft for years and had a very good experience with it. When it finally broke, we bought it again. Our water immediately improved as soon as it got installed and we have recommended it to our friends.

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    Installation & Setup

    Reviewed Nov. 20, 2015

    They did a great job in installing the water system. We noticed that there were a couple of differences in washing our hands and hair, taking showers, water taste, the dishwasher and our clothes. Everything was so much better and we're very happy with RainSoft.

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    Reviewed Nov. 20, 2015

    The RainSoft system has been very good so I'd recommend them to friends.

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    Customer Service

    Reviewed Nov. 19, 2015

    The Rainsoft system came with the house. We had the technician come out and he fixed everything, but a week later, the system outside needed service again. I needed to call and have someone out because I could hear it inside the house, beeping. That’s the negative. The positive is I like the Rainsoft—good tasting water.

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    Installation & SetupStaff

    Reviewed Nov. 19, 2015

    The representative and the installation guy from RainSoft were excellent. They did a great job.

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    Reviewed Nov. 18, 2015

    The Rainsoft system works very good. It was an excellent experience. The installer did a good job.

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    Installation & SetupStaff

    Reviewed Nov. 17, 2015

    We got the conditioning system, drinking filter and air purifier from RainSoft. The sales representative was very pleasant and the installation team was great. Since having the system installed, I noticed the difference in the quality of my drinking water. I don't have that slightest feeling of an aftertaste when drinking. I recommend it to a lot of family members.

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    Customer Service

    Reviewed Nov. 16, 2015

    We got some kind of communication that wanted to know if we wanted to have our water inspected and it turned out to be RainSoft and our experience with them was very good. The installer did a really good job on a difficult project.

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    Customer ServiceStaff

    Reviewed Nov. 15, 2015

    I enjoy my Rainsoft. I can save on products as far as washing and dishwashing liquid and the feeling of my skin as I bathe is softer unlike that rough feeling I usually do with soap. It's a good experience to have knowledge of the water that we were eating with and drinking and what the product does at least for our health. Although, buying it was a long process but they have a great customer service. The rep that came out was excellent. Also, their other representatives are always calling to make sure everything's okay and there's nothing going wrong with the product.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Nov. 14, 2015

    The sales representative from RainSoft and the person who put the system in are the same person, and he explained the system quite well. And he told us what to do and if we had any problems, to call him. The water is a lot softer since the system was installed. They're the best!

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    Installation & SetupStaff

    Reviewed Nov. 13, 2015

    We heard about RainSoft Water Treatment Systems through Home Depot. They contacted me, and said they'll come out and test our water. The salesperson was good and he hooked me. Also, I know how important good water really is. Just tap water is not really good anymore, and I always wanted a whole-house system, so I got it. The installation team was very personable, and it was adequate. I'm bright for my age so I can figure things out. We purchased their high-end product. It's excellent water, I'm happy with the product and really enjoy it. I water my plants with it and they grow nice. My tub's a lot cleaner, too. I'm very satisfied and I would recommend them to anybody.

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    Reviewed Nov. 12, 2015

    I love my Rainsoft. I love the water. The only thing I didn't like is when I financed through them, they gave me a credit card. I did not know that at the time and it was $6,950 and I put $500 down and I got a credit card for $6,450. That added to my existing credit (I just bought a home and a brand new car), to the debt to income ratio so it dropped my points about 15 points and I didn't like that. I wish they had told me that it was going to be in the form of a credit card that has to be enrolled online. Other than that, I'm happy with the Rainsoft system. I have recommended it to some of my friends who have tasted my water and they love it.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Nov. 12, 2015

    We’ve got the RO system under the counter and the full house system from Rainsoft. At installation, the work area was left clean and the system was explained. It's one of those things that when somebody explains it all to you, it makes sense, and then they leave and you’re going, “What?” However, the materials were pretty clear. We've talked with the different people involved a couple of times and feel very comfortable. They would be available to answer questions and help us at any time. RainSoft has good employees all the way around, from the sales rep that helped us all the way through the home office. Everybody that helped us was experienced and knew what they were doing. Furthermore, with Rainsoft, you get quality. We just started using the soaps that were provided and there’s no water spots per se. There’s still a little bit, but not like it was before. Also, it's nice that we can go to each faucet and actually drink some water if we wanted to without it tasting awful.

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    Installation & SetupStaff

    Reviewed Nov. 11, 2015

    The RainSoft sales rep was very respectful and courteous when he came to our home for our consultation. He was a straight shooter and transparent, and answered any questions we had without talking in circles or trying to deflect our questions and move on to something else. We got a conditioning system with the salt and we got their product for our sink and drinking water. It was also a good experience we had with the RainSoft installation team. They went over with my girlfriend how everything works and how to program the system if we lose power and the programming goes out. They showed her how to use the RO filter in the sink and told her about how it needs time to refill after you use it. I would definitely recommend RainSoft and I have no problem with anything we got from them.

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    Reviewed Nov. 11, 2015

    After the third icemaker blocked up and we realized that the water was very, very hard, we put a RainSoft unit on. That was the first unit we owned, and when we had it on the system, we stopped having problems with minerals in the icemaker. When we moved, we brought the unit with us. It ran another ten or twelve years till it blew up just recently.

    Our water company was shut down for two or three days doing repair, and when they came back online, they hit the system with a hard dose of chlorine and it broke down the silica inside the unit. We ended up with the graphite in the bottom of it and all the toilets. When I called RainSoft to come out, they evaluated the unit and said it’s gone, so I bought a new unit. They added me a carbon filter, and I’ve had zero problems with chlorine. Everything’s back, working where it should be working. Furthermore, my wife has very dry skin, and that's probably one of the other reasons why we had Rainsoft. It allows the soap to do a better job on the surface of her skin, and she no longer has that problem because the water is soft. She doesn't have that dryness all the time.

    I've known RainSoft for many, many years, I've been with them for close to 30 years. When you buy a product, you hope it lasts for a minimum of maybe ten, twelve years, and this thing lasted 20 years before we replaced it. I recommend it all the time. I can stand by it because of my experience. It does its job, and it's a very good product. Overall, Rainsoft has been wonderful.

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    Installation & SetupStaff

    Reviewed Nov. 10, 2015

    It was a fantastic experience dealing with RainSoft. I'm glad we got them. The sales rep was a nice lady. She was well versed with the product line and I have no complaints with her. Water is typically hard down here in south Texas so we ended up getting the builder's model and thus far we're happy with it. It doesn't seem to be using the salt as fast as my other unit but perhaps because the water is probably not as hard. The installation team was great. Instead of running it from the water main, they tapped into the water line. Otherwise, it would have been an extra five hours on the job. Once they finally located it, which was their longest portion and they tapped into, they just zipped right along. They were really good and friendly. We already have recommended them to a couple of our friends.

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    Staff

    Reviewed Nov. 10, 2015

    I will recommend RainSoft to a friend because the water tastes very good and it saves me a lot of things. The teams that come here were loud but they're always very nice and tell us everything.

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    Installation & SetupStaff

    Reviewed Nov. 9, 2015

    I received a Walmart gift card in the mail for a water test to be done in my house. Then a RainSoft rep came and did the water test. I was pleased with the information and decided to purchase the water treatment system. We like the system, mostly for health reasons. Our interactions with the installation team went very well, although they changed the date that they said they were going to come. The installers worked late in the night to make sure that everything was done properly. They're very nice people, very knowledgeable, and they explained to us how to use the equipment and maintain it. Overall, it was a pleasant experience we had with RainSoft. Everything was done well and professionally, so we will do business with them again.

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    Customer ServiceInstallation & SetupSales & MarketingStaff

    Reviewed Nov. 8, 2015

    We bought the Rainsoft machine back in '05 because the water was awful where we lived. We purchased their water soft cleaning tank (I don't know exactly what they're called). The water's a lot better and a lot softer since we had it. Consultation with the sales representative was good. They're very nice and professional. They answered all my questions. The installation team was good too. Every time I called, they're very patient with me. Awesome people.

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    Installation & SetupStaff

    Reviewed Nov. 7, 2015

    I first heard about RainSoft from someone I know who's used it for a while. We bought the water treatment system and we get the reverse osmosis thing too. The guy from the installation team showed up and went to work. I mean he was pretty nice. I can definitely feel the difference when I'm bathing or even just was washing my hands. I feel it's a lot softer. We've already recommended it to people.

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    Installation & SetupStaff

    Reviewed Nov. 6, 2015

    We got the complete RainSoft Water Treatment home system which has the washer portion and water softener. Throughout the entire installation process, their installer kept us informed of what he was doing and how it would affect us. The water’s a lot softer and much better now. Our clothes are very much cleaner. The bathing part has been the best so far, we also take a shower with it. The system is a great product and it’s been working great for us. I’ve been extremely happy with our experience and I would recommend it to any homeowner. In addition to that, the salesperson from RainSoft was very knowledgeable and kind during the consultation process.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed Nov. 5, 2015

    Ten years ago, a lady and a guy from RainSoft showed up and explained the water softener system. We were having a smell in our water supply and they said this system may take the smell out. So we said, "Okay," even though the price seemed outrageous. They sent a certified plumber out here to install it. He was slower than a box of rocks, but the system he installed worked. We were happy with it and I've had no complaints about it. The taste of the water improved and made our coffee taste a heck of a lot better.

    Then our old RainSoft system started to have some mechanical problems, such as wrongly indicating that we needed more salt. So we put in a brand new system in September or October of this year. The RainSoft guy came in, made arrangements for us, and said he'd be back in a week. He was here right to the day and was early. He was in here for about 45 minutes and told us to call him up if we have any trouble. He said he's on a rotation every two weeks through this area. But we've never had to call him because the new RainSoft system he installed worked perfectly.

    In sum, our experience with RainSoft was very good. The only problem I had with them was that their system is expensive. The average income in our area is around $22,000. That's low. But I've been lucky since I've been in the military and I've had good jobs after the military, so I can afford it, even though I'm a Frenchman and very tight.

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    Reviewed Nov. 4, 2015

    We had a brand new well put in and it's interesting because drinking the well water wasn't such a pleasant experience. When we put the Rainsoft in, everything has been clean and good. The water has been completely clear and it takes the smell out. It's been a very good experience for us and I'm very happy with it at this time.

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    Customer ServiceStaff

    Reviewed Nov. 4, 2015

    We purchased RainSoft water softener or the water filtration system that removes the chlorine from the water. The difference in taste wasn't so much that we could taste it right away in our house but when we go to other places like restaurants, we could definitely notice the difference. The customer service is really great and very professional. We have a young child and they were super accommodating when we needed to take breaks to take care of him and get him to bed while they were at our home. They were there to educate and were very thorough in explaining everything. We definitely recommend them.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Nov. 3, 2015

    RainSoft put a test tube on my mailbox to test my water. They had the kind of a nondescript test tube with a note on it for testing my water. Once I submitted it, they called me back and basically told me that they would have someone come to my house and test my water for me and if I wanted the results, they would be available to me. But they made it sound like it was their own independent testing - kind of going over and above the city's water testing. I was interested in knowing what was in my water regardless of who it was. But it wasn’t until I opened the door on our first appointment and saw the salesman’s polo that I knew what was going on, as far as being sold the water softener as opposed to water testing. Regardless, the people I spoke to were very, very nice.

    We've been in our house for about eight months and in our previous home, we had a water softener installed there so we knew what to expect. But generally, the feeling on your skin was one of the most obvious. Basically, I would say the dry skins are going away. I've had a lot of issues with dry skin over the years, so that one's going away. Also, the taste, generally of our water was immensely better and different. The things that you don't necessarily see or taste but know, such as the lack of chlorine, the lack of large amounts of fluoride in the water, the lack of solid particulates and undissolved metals in your laundry, in your pipes, in your water heater, all those aspects.

    But we had a couple of issues with the installation. Two leaks within the first week, or two of having it installed. But the way they handled it -- they had somebody out here within 20 minutes -- was astounding, because they're right down the block too, which is convenient. They knew what they were doing and what was wrong and fixed the issues for me for no charge. The product itself seems to be working great. I'm having no issues with it. The customer service and the people that I spoke to at the place that sold it to us have been great as well, always available and always very professional and pleasant.

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    Staff

    Reviewed Nov. 2, 2015

    I know the owner of RainSoft so we talked and he came out and described all of our problems. He said he could make it better. And he did. The owner's great. He took care of everything. The workers were very informative and they were polite and they cleaned up the mess. It was a great, freaking fabulous experience and we were very pleased with the water system that we have now. I'm very satisfied.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Nov. 1, 2015

    It was a good experience hearing about Rainsoft from the sales guy. I didn’t realize it would be an in-depth appointment and I hadn’t set aside that amount of time, but fortunately, that day I didn’t have anything scheduled. And the install went fine. The day he happened to come out — but that was scheduled — was the day we had street sweeping. That ran into a little issue, but we were able to get that resolved.

    I wasn't able to get the whole house for the rest of the water like I wanted to at that time. I have it for the drinking water. I wish I could have gotten it for the whole house. I explained to him that I've been off on disability for quite a while. That was a personal situation that I just wasn't able to get everything for washing the clothes, bathing and stuff like that. But he did explain to me I would be able to get that at a later date. I like that feature, as you can afford it. So I appreciated him letting me know about that. He was cordial about that, even though I called later and I took away from what I had originally set up. He was very accommodating about that.

    I've had people here who commented that the water was very clear. I gave them a glass of water and they commented that the water itself in the glass was extremely clear. Overall, we've enjoyed it. We're using it like when we boil water or when we rinse off our food with. So far, everything's worked out well. I'd definitely recommend it to a friend.

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    Installation & SetupStaff

    Reviewed Oct. 30, 2015

    Our water had a funny smell on it and tasted horrible and rusty so we contacted RainSoft. We purchased the big water softener and I liked the product. The sales rep was great and very thoughtful. Everything was good as well with the installation team - I have no complaints at all. RainSoft was very professional.

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    Installation & SetupStaff

    Reviewed Oct. 27, 2015

    The Rainsoft sales representative was great, very knowledgeable, and detailed and the installation team did a great job. I bought the water conditioner and air purifiers and have noticed a lot of difference in the water. It's a lot better, cleaner on the skin and it tastes better.

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    Installation & SetupStaff

    Reviewed Oct. 26, 2015

    We had the water softener and the drinking water filters from RainSoft. The sales representative was knowledgeable, brief and perfect. Also, the installation team was excellent. It was really efficient and prompt. We were super pleased and we'll refer them.

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    Price

    Reviewed Oct. 25, 2015

    RainSoft is a little on the expensive side, and although there were some bumps in the road that probably shouldn't have happened, our overall experience with them was good.

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    Installation & SetupPriceStaff

    Reviewed Oct. 23, 2015

    We got two different units from RainSoft because we're utilizing one from 2011 to soften the water, and since we moved and we're on a private well, we got another unit to cut down the amount of iron in our water. RainSoft is very reputable and they have a reliable product. Since the system was installed, we could see a huge difference. We see it in our toilets, the rings and the way the water feels and smells. Also, the sales representative at RainSoft was fantastic and the installation team has been phenomenal from start to finish. RainSoft is expensive but it's worth the money so kudos to RainSoft. I've already started handing out the cards from the authorized dealer that we've dealt with to all the neighbors in our same area.

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    Staff

    Reviewed Oct. 21, 2015

    I've researched different sources such as newspaper, friends, and computer before I decided to go for RainSoft. I've had a very pleasant consultation with their sales representative. We had a lot of rocks but the installers did an excellent and efficient job - hard workers. I thought it'd take them at least half a day but they didn't. I would highly recommend the system to anybody looking for a water softener. I haven't had any problems with it and I'm very pleased.

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    Installation & SetupStaff

    Reviewed Oct. 19, 2015

    I got a follow-up phone call a week or two after our consultation with RainSoft Water Treatment Systems. We set up the appointment. It was very easy, very seamless. The gentleman that came out was excellent. He spent two-and-a-half hours going over everything and showing me everything. We had to do the installation in two phases because there was some kind of kerfuffle in the front office about what time the team was supposed to come out and so they didn't get there until much later. So they did that part of the installation that weekend and then a different team came out and completed it the following weekend. Both teams were very good, very helpful. They did a good job. They were clean, friendly and professional. No complaints at all. It was a very good experience.

    I'm drinking tap water now. It actually tastes good out of the faucet. I'm from New York and New York water is fabulous. That's the one thing that I've missed out here. Nothing's ever going to taste like New York water but RainSoft Water is as close as one can get. Overall, it's been an excellent experience and I recommended the company to some of my friends. My only complaint is water was too soft. I feel like I'm standing there and rinsing and rinsing and it feels like the soap is still on but I know it's not. It's like taking a shower in hand lotion. Other than that, I'm fine.

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    Installation & SetupStaff

    Reviewed Oct. 18, 2015

    The sales representative of RainSoft was entertaining, funny and really good. The installation team was good but they tore up my lawn and had to come back and fix that. Since the installation, the water and ice cubes are cleaner. They taste better and showering is much easier on the skin.

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    Installation & SetupPriceStaff

    Reviewed Oct. 18, 2015

    We liked everything except for the interest rates on the product. Their sales representative was great and we've had better water since having the system installed. I would recommend Rainsoft.

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    Installation & SetupStaff

    Reviewed Oct. 17, 2015

    My parents have a RainSoft system and I have my own as well and it's absolutely amazing. I have the water conditioning system. I could just feel much cleaner water used from cooking, showering and drinking. Their sales representative came out within a couple of days and gave me all my options for what I needed. They tested the water. Installation guys were thorough, very professional and cleaned up after themselves. I was very happy with them as it was a great experience.

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    Installation & SetupStaff

    Reviewed Oct. 16, 2015

    We recently moved to The Villages and were contacted about RainSoft coming out and giving a demonstration and water test. The sales representative did his test, described a few things to us, and we ended up choosing the RainSoft system. We got the water softening system and the system for the washer. We had some problems with the installation because the first group seemed rushed and dripped glue that ate through the paint and ruined a section of the garage floor. Then when they drilled the hole through the wall to put the drain pipe in, a big chip of the exterior wall was left hanging. We contacted RainSoft and they've been very helpful since then.

    They sent out another group to redo the installation.They were very helpful and professional. We are having a little problem with some smell from the system that they installed on the washer but they're going to change it and put a new one in, so hopefully that'll resolve that. Except for the problems we keep having and that initial installation, I would recommend RainSoft because it's a good system and our water is extremely soft and clear now.

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    Installation & SetupStaff

    Reviewed Oct. 15, 2015

    When we purchased our water purification system from Rainsoft, setting up a consultation with the sales rep was easy, and their installation team did an excellent job and was very informative. Since it was installed, our water is clear. My clothes come out super white and it does a great job on my dishes also. While before, our water used to be yellow and it had an odor to it. I'd highly recommend Rainsoft. In fact, I have already recommended it to friends.

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    Reviewed Oct. 14, 2015

    Lasted 3 years and tons of issues afterwards. The cost of service calls are adding up quickly with this system. The control board went bad. Then the bed resin went bad.

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    Installation & SetupStaff

    Reviewed Oct. 14, 2015

    We were in a situation where we really need to do something about our hard water and the RainSoft sales rep was very good, knowledgeable, helpful, nice, and professional. We purchased the basic system with the ultraviolet treatment and the reverse osmosis unit. A man came and installed it and came back to do the ultraviolet. He was very good and helpful. The only thing negative about the whole thing is he had to do it all by himself and he was rushed. Otherwise, it was a good job done. Everything works fine and I was happy with that.

    Since getting RainSoft, the dishwasher is cleaner, clothes are fine and drinking water is great. It was a good choice for the most part. I would recommend them but I had a couple of questions about a tube that comes out of the reverse osmosis unit. It drains into my sink and I was wondering about taking that water and dropping it into my washing machine. I see there'll be nothing wrong with the water there but it was hard to get that across to them as they couldn't see why I wanted to do that. I wasn't criticizing the installation or the performance of the unit. They could have been a little more congenial, not critical.

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    Staff

    Reviewed Oct. 13, 2015

    I had no problem with Rainsoft. Everything has been good and I'd recommend them to a friend. However, I was supposed to give me a $20 gift certificate for listening to them when they came out but I haven't gotten it yet.

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    Installation & SetupStaff

    Reviewed Oct. 12, 2015

    The water had tasted a whole lot better since RainSoft was installed. The sales representative who came for our consultation had a very good approach. He explained everything in detail and was really good. Also, the guy who installed it was great and really professional. He took the pipes apart, put all the other lines in and put the filters and everything down there. If anybody got really poor water, that’s the system they ought to go with because it really does a good job.

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    Customer ServiceInstallation & SetupSales & MarketingStaff

    Reviewed Oct. 11, 2015

    Setting up the consultation with RainSoft was an easy process. Everybody on the phone were very friendly. During the consultation, the sales representative was very good but we're a little frustrated because every amenity that he sold us on has been a pain in the butt to follow-up on it and we've had to tease them to make sure we get all the perks that he offered us. Nevertheless, the installation team were great and we were very pleased with the results.

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    Reviewed Oct. 11, 2015

    I learned about RainSoft from an in-house free test at Home Depot and I decided to purchase the water softener with the whole house carbon filter and reverse osmosis filter. Everything was good and quick and everyone was nice. Now that we have RainSoft, getting lather while showering is easier.

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    Installation & SetupStaff

    Reviewed Oct. 11, 2015

    We're happy that we have RainSoft. Setting up the consultation with their sales representative was all good. They explained everything really well and showed us a lot about the system. The installation team was great and since the system was installed, the water changed a lot better. Everything is going really well with the system and we did recommend RainSoft to a friend.

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    Installation & SetupStaff

    Reviewed Oct. 10, 2015

    We built the house about 15 years ago and intended even then on having the RainSoft water treatment system installed, but ran out of funds. We couldn't do it until now but since having our system installed, it's been great. It took a few tries but we finally set up our consultation with the sales rep who has been great. We purchased the system with the three tanks downstairs and a bunch more under the sink and the washing machine. The installer was also good. I do need to call the installation team to have them come by because I don't have cold water now in my kitchen sink.

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    Installation & SetupStaff

    Reviewed Oct. 10, 2015

    There was something that came in the mail from RainSoft. I clicked on it and my husband wanted to listen to it because we just did some remodeling and put in some new equipment. We had a consultation with a fantastic lady that went awesome. We got the softener in three parts. During the installation, at first there was a problem and they needed another part but they went and resolved it. The follow-up took a little bit longer than expected, but they did do it eventually and everything seems fine. Since the installation, my glasses have been clean.

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    Installation & SetupStaff

    Reviewed Oct. 10, 2015

    There have been major differences since we had our RainSoft water treatment system installed. We had absolutely horrible water previously and now everything is crystal clear and tastes excellent so I love it. Recently, we had an update made to our RainSoft water treatment system. The salesman who came out for the consultation was the guy who came out to change our filters and he was excellent. We've already recommended RainSoft.

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    Staff

    Reviewed Oct. 9, 2015

    I'm very satisfied with my Rainsoft general water conditioner. I love it. The sales rep was very polite and good at explaining everything. I would recommend them to a friend.

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    Customer ServiceStaff

    Reviewed Oct. 9, 2015

    We spent over $4,000 on an elaborate water softening system which was supposed to be lifetime guaranteed. We have had several problems with our water softener and there are no Rainsoft service businesses in our area. We had to find a person authorized to service the Rainsoft softener, which this person lived about an hour-and-a half from our house. Now this service person is unavailable.

    We now find out that there are no Rainsoft authorized service people, not even within 150 miles of our residence, so we were told to find our own plumber. So now we are stuck with an expensive broken water softening system, extremely hard well water with high iron content, and no one to call for assistance. When we purchased this system originally, we were informed that Rainsoft was such a large, growing company and there would never be a problem with service. I am calling Culligan!!!

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    Staff

    Reviewed Oct. 9, 2015

    The installers from RainSoft were great. They were very thorough and very professional. They had to go up in the attic and do whatever they had to do and everything worked beautifully. They explained a lot of the information about maintaining it. I have a phone number that I can call if I need any help. We also have the products that they sell as well and we’ve been using them and noticed that we have a lot less lint in the dryer. Other than that, we love the water from the sink because it makes the water really taste good. Our water tasted like chlorine and so now it tastes very clear and clean. I’m still using some soap products but it takes a lot less. I'd definitely recommend RainSoft.

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    Installation & SetupStaff

    Reviewed Oct. 9, 2015

    When we first talked to the sales rep for consultation it was good. So we purchased a RainSoft water softener for the whole house but we're not happy because we're having problems with it already. When we get up in the morning after it's ran its cycle, it has put the salt back into the lines in the house. And the maintenance man came out and he supposedly cleaned it up. It had some stuff in the line, blocking the stuff inside the machine. When the system was installed, we asked the salesman and the people who installed it whether we needed a filter on it and they said, “Well, not really". So we never got one installed. Then the guy who was here the other day had a RainSoft for 3 years at his house and he's got a filter on his so he can see the stuff that comes in and get it cleaned out. So I don't know whether this is going to be a continuing problem and if we'll have all the time or not. I can't afford to pay somebody to come out here and clean it out every month or two.

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    Installation & SetupStaff

    Reviewed Oct. 8, 2015

    I've heard about RainSoft in the past, but they came to our house with an invitation from the Home Depot store. During our consultation, the representative was very knowledgeable. We've had other water softeners before so we were able to follow what he was saying. He did a good job. The installation team did a really great job. They were very thorough and they made sure everything fit right. They ran into a little issue, but they were able to work around it when they were setting up the reverse osmosis. They were able to engineer some little solutions to a problem we had. They're good.

    We purchased the whole system. We have a brand new house, were just getting started here. We have a big glass shower front and we have hard water in the area so I expected to see lots of spots and stuff by now. We don't see that at all. It is a very good system, we're very happy to have it. It's never been tested, though. There was a guy who was supposed to come out and test it. It's mostly been my fault, we haven't been able to connect with him, but I still would like to get the test done and see what the system's like now. I'd recommend it, definitely.

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    Staff

    Reviewed Oct. 8, 2015

    I'd recommend RainSoft. The rep that came for the consultation was very good and polite. She went and talked about the area around here and their product and went through all the stuff with it. For the installation, there were two guys that came and both of them told me what they were doing. The last one that finished it explained the manual and the different parts of the system.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Oct. 8, 2015

    Our consultation with the RainSoft sales rep went really well. He was very knowledgeable. My husband had some experience with water treatment so it’s nice he didn’t talk down to us or anything like that. He explained things in terms that worked well for us. We ended up purchasing the whole house softener system and since installing the system, I’ve noticed that we don't have the mineral build up that we used to have in the sinks and bathrooms and stuff like that. I'd definitely recommend RainSoft. Plus, everyone that I've worked with was very nice and accommodating.

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    Installation & SetupPriceStaff

    Reviewed Oct. 7, 2015

    The water coming in my house wasn't any good so I began researching water treatment systems. Since having the RainsSoft system installed, the water was a hundred percent better. But I found out that I paid way too much money for this system. I waited after 3 days after I found that out and they said there was nothing that they could do for it, I agreed to pay that much for it and that's where it was at. I didn't like that they weren't willing to work with me at all so I'm stuck with it.

    I like the system but the way the guy explained to me when he sold it to me was like this is top of the line system. Being excited to get clean water in my house, I jumped on the first thing that I've seen, and found out I can get the exact same system by myself online for $2000 instead of the $7000 that I paid. Then I could have paid a contractor to come in and put it in which would not have been RainSoft's workers. I'm angry with my experience and I would not recommend them at all, not for the price that they're asking.

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    Installation & SetupStaff

    Reviewed Oct. 7, 2015

    We love our system, it is great. My dad told us about Rainsoft because he sells it. We got the CleanStart, conditioning system and the reverse osmosis. The installation was quick and easy. The guys knew everything about it, even more than we even know what to do. Everyone was great. I can't say that I know a full difference since I have the system installed but I feel healthier about just being in the shower. I feel like I'm helping myself out. I've recommended Rainsoft a couple of times.

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    Installation & SetupStaff

    Reviewed Oct. 6, 2015

    The guy who did the consultation for RainSoft was very professional. He encouraged us to buy it and we probably would not have bought it if not for the way he presented everything. Since having the system installed by RainSoft, we've noticed the difference between that and the state water. My wife and I loved it and in fact, people have been asking about the system since we got it installed here. We'd definitely recommend RainSoft. It's worth it.

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    Installation & SetupStaff

    Reviewed Oct. 6, 2015

    We got a flier in the mail from RainSoft and we've always been interested in a house water system. They called and got a consultation scheduled. A guy came out and he was very pleasant and full of information. Then we moved forward. Once the water system was installed, we were pleased with all aspects of it.

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    Customer ServicePriceStaff

    Reviewed Oct. 6, 2015

    We have had our RainSoft for nearly 8 years and I remember one of the major selling points was the lifetime warranty. Over the years we have always done the annual tune up. A couple years ago, shortly after the annual tune up, the system began leaking. When the technician came out he determined the valves which had supposedly just been replaced needed to be replaced again. After many, many phone calls and letters they ended up refunding me. It took months of arguing though. Recently, the system began leaking again and the technician said we needed a new circuit board. He quoted me around $160 for a new one. After weeks went by and I didn't hear from anyone, I called and was told they had one. It was clear to me it was not a new one they just received.

    The technician confirmed this when he said it did not work when he tested it. He was very nice and showed me the paperwork where he had indicated for the office to follow up with me ASAP. Another 2 weeks went by and I got a call from a different technician saying he was going to come out and do the tune-up. I told him he was not supposed to do a tune-up but replace the circuit board. He had no clue, but after looking it up he told me it would be nearly $400 because it is out of warranty. I refuse to agree to this because I remember parts should be covered.

    Also, the Rainsoft monitor on this site even stated that in a reply to someone else. The technician tried to sell me a new Rainsoft system after I said I would not pay that much money for a new board. I love my Rainsoft when it is working properly, but over the years we have had MANY issues with it. It is not cheap for technicians to come from Orlando to Tampa. A lifetime warranty should be just that, especially when we paid several thousands for this machine. Technicians should not be salespeople. I have decided if this cannot be resolved I will be looking at other brands.

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    Installation & SetupStaff

    Reviewed Oct. 5, 2015

    The RainSoft sales rep who came to do a water test was very pleasant. I was very impressed but I also told them that I needed to change my air conditioning unit and he said they can do that too. I had them do that and also ended up purchasing the whole house water unit that is installed outside with the salt. It started raining when the installer started working on it so we told him to come back. He did and finished it the following day. He was pleasant and did a good and clean job. It’s a little hard to get used to it at the beginning because it feels like it still has salt but it’s a nice change to be able to drink tap water.

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    Verified purchase

    Reviewed Oct. 4, 2015

    I had purchased a unit from RainSoft in 1980 and used it for 35 years. I had a little problem with it so I had their people out to look at it. And I decided to purchase a new one. I'd recommend them to a friend.

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    Verified purchase

    Reviewed Oct. 4, 2015

    Rainsoft is excellent. It's a good equipment. I'd recommend it to a friend like I've always done.

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    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed Oct. 3, 2015

    I had RainSoft back in 2003 and two months ago, I installed the system for well water. The consultation was good. The representative who came to my home was courteous and knowledgeable. I'm really happy to be with RainSoft. I've never had a problem with them except for the issue that I have now with what they just installed.

    I'm not a hundred percent satisfied with the system because I can still smell the tap water when I first open it up like when I do the dishes. It didn't take away the smell a hundred percent even though the water is good - I have to let it run a lot - and even though the rotten egg smell is not as bad, it would go all over the house. If I take a shower, that smell overcomes my bathroom. I was told that I wouldn't have that smell anymore. I've been very busy, but I am going to call them to see if they can come and check the water because I can still smell it and it's not supposed to be like that.

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    Verified purchase
    Installation & SetupStaff

    Reviewed Oct. 2, 2015

    Many years ago, RainSoft came and did a demo for us, and we were impressed and bought their product for our previous house. So when we moved, we bought a new product from them for our new house. Since our system was installed, we have soft water, so the water changed and became a lot better. We don't have to clean the bathrooms as much because everything stays cleaner. We don't have to use as much laundry soap as before. So all these things that they advertise are true. The sales rep was very cordial and helpful. The installer was very professional, helpful, and explained what he was doing so I appreciated his help.

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    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed Oct. 2, 2015

    RainSoft set up a schedule that worked for me, and the consultation with the sales rep went well. I ended up purchasing the water softener that runs through the house and the one that I can use to drink water from. The person who came to do the installation was really nice. However, my son was asking me about the water that runs through the house. He'd say, "Mom, the water doesn't feel as soft as it did when they first installed it." So I went to look and added some crystals to the container they go into although the crystal level wasn't that low. I'm hoping that will bring it back up. The tech who installed it told me that I had to watch it and fill it up once it gets to a certain point. I thought customer service would be calling me back after I called them yesterday where it said I had to leave a message and they'd call. Other than that, it's been great with RainSoft.

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    Verified purchase
    Installation & SetupStaff

    Reviewed Oct. 1, 2015

    Since the RainSoft water softener was installed, our new dishwasher that was hardly working at all has worked better. It's been easier to get and keep things like showers and sinks clean. The sales rep was perfect and the installers were very efficient and thorough..

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    Verified purchase

    Reviewed Sept. 30, 2015

    I've had a positive experience with RainSoft. We're a previous customer so we were already sold on the product. The bathtub has the biggest difference where there was spotting and the difference in the feel of the water on my skin.

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    Verified purchase
    Installation & SetupStaff

    Reviewed Sept. 30, 2015

    My son got a RainSoft system and he referred me to them. The sales representative did her job well. She explained everything and sold several things. She made it quite easy to understand what was happening and what would happen. I purchased the drinking water filtering system. The installation team came in, did what they needed to do and checked everything. They were very professional. Everything's been fine since then. However, it's hard to get used to having soft water.

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    Customer ServiceStaff

    Reviewed Sept. 29, 2015

    I purchased a water softener a week ago and I don't like it at all. It took me 5 times to wash my hair out and it still has shampoo in it. I want to return it but apparently it's just a given that I know we have to return it within 3 days. 3 days! That's not even enough time for the hot water to go through the system. The manager Mike called me and said he couldn't do anything and as a manager you would think that he would know how long it takes for the hot water to go through the system before you could see a difference in water. He then questions me on if I know the ins and outs of my own business. Great customer service Mike! So now I have to pay over $4,000 for a product I hate because apparently it's a federal law that I have to return it within so many days. And Why the sales rep couldn't have told me this... Because they are not allowed to. WHAT A JOKE!!

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    Verified purchase
    Installation & SetupPrice

    Reviewed Sept. 29, 2015

    A few years ago, a gentleman from RainSoft took a water test and presented us some information about it. That's when we decided to go with RainSoft. The installation was fast and they did exactly what we wanted them to do. They always accept our point of view, so we're 99% satisfied. We have their system installed in our two houses. They replaced one of those under warranty once and this year, too and everything ran smoothly. If people won't consider the price, which is the biggest turn-off for everyone, I would recommend it.

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    Installation & SetupStaff

    Reviewed Sept. 29, 2015

    I purchased the whole house water softener from RainSoft. Since installing the device, our clothes are softer and we don't have water spots on our dishes. When you're in the shower you can tell a difference. Setting up the consultation with their sales rep was a good experience and they worked around our schedule. The sales rep that came to our home for consultation was nice and knowledgeable while the installation team was good.

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    Verified purchase

    Reviewed Sept. 28, 2015

    We haven't really seen the reduction in water or electric bills as we haven't had 1 or 2 bills from RainSoft since the unit was installed, but I expect it to. The water softener and the insulation and attic venting are okay and there's no problem with either one. However, they were not going to add insulation on the attic over the garage but it's connected with all of the other attic's bases. They saw our point that not increasing the insulation there might affect the overall insulation even though they didn't think it would at all and they went ahead and did it. It's all good.

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    PriceStaff

    Reviewed Sept. 27, 2015

    I had been looking for a soft water system for quite some time now and found RainSoft on the internet. I purchased their water conditioning system and it's expensive, but the product seems to be very good. So far we're very satisfied. We have noticed that our dishes are now much cleaner looking and the water's obviously softer by feel. We're not getting any scaling like we used to. Also, everybody seemed very professional and the installers were extremely confident and did a nice, neat job.

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    Installation & SetupSales & MarketingStaff

    Reviewed Sept. 27, 2015

    We're very happy with RainSoft. Since I had the new system installed, the water and the taste is much better. It's softer and you never use much salt. My interaction with the sales and installation representatives were good. The work area was left clean after installation.

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    Verified purchase

    Reviewed Sept. 26, 2015

    My experience with RainSoft is great and we're very satisfied with the product.

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    Installation & SetupStaff

    Reviewed Sept. 26, 2015

    Everything went well when we set up our consultation with Rainsoft's sales representatives. They were very knowledgeable and informative. The installation team did what they had to do. Everything was done well and I would recommend it to a friend.

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    Verified purchase
    Installation & SetupStaff

    Reviewed Sept. 25, 2015

    We had been debating about doing something to our water because we were having some issues so RainSoft was introduced to us at Home Depot, we decided to go ahead and see what they had to offer. We felt like the Rainsoft installation team was very willing to get it connected. They came out and hooked it up fast. We appreciated the gentleman who is in the management area there. He happened to come out the following week and checked things out. We felt like he did a super job. The installer even stuck around a little bit as there was an issue with one of the PVC pipes not really adhering properly to make sure it wasn't going to blow again. We were excited that he was willing to do that.

    The only bummer was that we wanted it in the garage but it wasn't going to work out that way. But I did some research on my own a month after that and I ended up moving it in the garage myself. Other than that, they did a good job and we've been very pleased with the system installed. We have four kids that struggle with eczema. We felt that it was due to the water, soap and residue. After RainSoft was installed, we've noticed the big difference with that. And that's more important to us than just skin care. The water tastes better as well, so we've been very happy. If anybody was looking at a system, we would recommend Rainsoft.

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    Installation & SetupStaff

    Reviewed Sept. 24, 2015

    We use a well system for our water supply so we went to Home Depot to have our water tested. That's when we encountered RainSoft. Setting up our consultation with their sales representative was very easy and they explained everything that we needed to know. They were knowledgeable and their presentation was very informative. The installation went good. They explained everything and said that if we had any problems, they'll come back out. Since then we'd have clear water for a few days but every once in a while, we’d have yellow water. I call and they’ll come out, readjust it and it would be okay.

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    Customer ServiceInstallation & Setup

    Reviewed Sept. 23, 2015

    The water in our home in Weatherford, Oklahoma is very hard. Then my banking customer, Bob, a Rainsoft technician, sold me their water system. And when we moved to a new house, I wanted that again, so I called him and we bought another one. Bob did an excellent job in installing it, there's been a difference ever since. Because when I drain the water heater once a year, there’s a lot of calcium deposits that come out because of the hard water. And when I had Rainsoft's water softener this year, there was hardly any sediments in the water heaters at all. That's why we’ve recommended it several times to neighbors. In fact, our neighbor across the street bought one not long ago because I told her that I loved Rainsoft.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Sept. 21, 2015

    The RainSoft sales representative was fabulous and answered everything. He wasn't pushy, didn't even ask me to buy anything, just told me about the system and did the demonstration. When the installation team came, I was at work. He did the job good, but I think he was having a bad day because he broke our water line that goes to our sprinkler system and they had to run to the hardware store and get a part. My wife thought he was a little rude so she called me at work and I called the company and they took care of it. The system is working so well and the company is so good at getting back with us that I even recommended one of my friends and he bought one. Excellent experience so far.

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    Kristin increased rating by 4 stars.
    Installation & SetupPrice
    After a positive interaction with RainSoft Water Treatment Systems, Kristin increased their star rating on Oct. 15, 2015.

    Updated review: Oct. 15, 2015

    Ruth with Lifetime Solutions has proved to be a great problem solver. Her dedication to resolving issues and helpful nature have turned a very disappointing situation into a positive experience. I am very satisfied with the way she handled my complaint and credit her with resolving this matter. Thank you for all of your help.

    Original Review: Sept. 21, 2015

    RainSoft has has completely misrepresented the financing term of their financing program. They place a finical statement lean on the real property where the system is installed. The finance company states on the contract that they have no interest in the real property but they are refusing to complete subordination paperwork that will allow a mortgage refinance. I feel that I was mislead and not informed that I was actually placing a lien against my home for the small amount of the system. Rainsoft and PCI are crooks and will attempt to defraud you. Please be careful.

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    RainSoft Water Treatment Systems
    Response from RainSoft Water Treatment Systems

    We contacted the RainSoft dealer in an attempt to resolve their concern. We are pleased to report that this matter has been resolved to the customer's satisfaction.

    Verified purchase
    Installation & Setup

    Reviewed Sept. 19, 2015

    I'd recommend RainSoft. Installation was good. They were extremely quick, very polite and did a very good job. Since having the system, the water is definitely tasting better. I noticed that the buildup in some glasses because the water was hard has dissipated. It appears that what RainSoft said would happen is happening.

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    Price

    Reviewed Sept. 19, 2015

    We purchased the high quality system with bells and whistles last year. We had stinking water, clothes were dull, and water tastes bad. We are pleased with everything this system does. No more bottled water as the salesman promised - no more dingy whites etc. We chose the automatic payment each month which was affordable. But we decided after a year of this payment, we realized that we were actually only paying approximately 33.00 each month on the softener and around 86.00 in finance charges.

    If we continued with the payment we would have paid about double for system. Their website is by far the least helpful in trying to find balance or to increase payment amount - our fault that we chose the low payment. But my words to anyone purchasing one is to ask lots of questions. Most important, have salesman tell you how much it's actually going to cost by the time you pay it off! Also, my husband is happy with the system but the monthly maintenance is a lot of work. And, after reading some of the reviews, we feel we could have gotten it for less than the 6,000.00 we paid.

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    Verified purchase
    Installation & SetupStaff

    Reviewed Sept. 19, 2015

    We were questioning our water quality so we looked into water treatment systems. We went with RainSoft and their sales rep was good and we bought the whole house water softener plus the individual drinking water system for the sink. Their installation team were very knowledgeable and very helpful. Since the system was installed, the water tastes good and not as hard so it feels better.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Sept. 18, 2015

    There was already an old water treatment system in our house and I wanted to have it upgraded. I already had positive experience with Rainsoft before so I called them. Their rep came out, he told me what the options would be and we made a selection. After we made a decision, the rep had to go to another job but he came back later that afternoon and installed everything within a couple of hours. We got their water softener and our water is definitely cleaner now. I recommend them.

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    Verified purchase

    Reviewed Sept. 17, 2015

    I recommend RainSoft. We are enjoying our system and better tasting water. Everything has been great. However, they were supposed to come back for our 45-day checkup and they have not yet done that. We’re a little overdue but it is a really great program that we joined up with.

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    Customer ServiceStaff

    Reviewed Sept. 16, 2015

    RainSoft has been top notch. The person I've been dealing with was great, responsive, and obviously on the ball. He's taking charge of making sure that when the filter needs to be changed, he's going to come by. I'd call and we'd schedule an appointment and it takes all the onus off of me because he's thinking about all of that and I really appreciate it.

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    Installation & SetupStaff

    Reviewed Sept. 15, 2015

    We just purchased a new home and we knew that the water was real hard at our house. The sales rep of Rainsoft worked with us with the schedule until both me and my wife could be there. We were shown how hard the water was and we purchased the whole charcoal, water softener, and then the osmosis under the sink. The installation team took care of it and cleaned up. I love the fact that I don't have to clean my shower door since having the system installed and we can definitely tell the difference with our clothes. Overall, it went smoothly, everything works and I would recommend them to a friend.

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    Verified purchase

    Reviewed Sept. 14, 2015

    They've put in my RainSoft system and everything has been working fine. The installer explained everything and showed me how to put salt in, but I don't know if I'm supposed to do anything with the water filters. Nobody showed me how to do that. Also, I thought when I get out of the shower I'd be nice and soft and I wouldn't feel dry but I do. But other than that, it's fine.

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    RainSoft Water Treatment Systems Company Information

    Social media:
    Company Name:
    RainSoft - a Pentair Company
    Company Type:
    Private
    Year Founded:
    1953
    Address:
    101 S. Gary Avenue
    City:
    Roselle
    State/Province:
    IL
    Postal Code:
    60172
    Country:
    United States
    Website:
    www.rainsoft.com

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