Rachael Ray Cookware Reviews

This customer service has got to be the worst I have ever experienced. Don't ever email them, they don't reply. I have had an order I should've received 2 months ago, I have emailed 20 some times, called, I get nowhere, highly DO NOT recommend

I bought the purple set of cookware with matching bakeware. It's been awful and looks even worse. Insides scratched even with non scrape utensils, the outside is all faded and looks like it's 100 years old. The bakeware handles all came off and pans rusted. It's a terrible product and way way overpriced.

This is the worst cookware. Scratches terribly after several months of use. I will never buy this kind of cookware with Teflon-type finish again. I have thrown it out now after owning it for a little over a year and have replaced it with ceramic cookware which has doesn't have that horrible finish.

I use only silicone utensils and within a couple of uses the pans were scratched. The non stick coating is so thin metal was shining through the scratches. I contacted customer service and was told they don't guarantee or replace the product. This is cheaply made garbage. The outside finish wears off with just regular use. I paid $400, now Walmart is selling the set for $99 and that is still too high. Save your money.

Couple of cooks and the pan disintegrated after simply cutting a streak in half to seenif it was cooked properly- cheapest material I have ever seen. I would be careful buying anything that cannot survive more than a few cooks.

The POT(s) - not one but TWO caught on FIRE!!!! Not oil or anything in them, not anything on the burner, THE POTS THEMSELVES caught on FIRE!!!! What the holy hell is that? I will say before they reached that point (use of about a year and a half - give/take a month or two), I noticed that they would easily warp. Especially the bottoms, they were more and more difficult to keep flat on the stovetop. Either way, I NEVER expected the pot/pan ITSELF to CATCH ON FIRE!!!! I know what to do when there’s a grease fire, put a lid on it, deprive it of oxygen.

My son bought me the orange pot set for Christmas 2024. The large pot was defective so the lid won't close. We have been trying to get it replaced ever since. All we get is the runaround, This is a piss poor company and the customer service sucks. We will never purchase any more products from Rachael Ray and will tell our friends. For some reason it won't let me submit this review.

I received a set of Rachael Ray Cookware for the holidays and immediately discovered that one of the lids doesn't fit properly on the corresponding pot (the pot rim doesn't seem to be "level" so the lid doesn't "seal" all the way around and instead wobbles back and forth). I reached out to customer service, assuming this would be an easy fix (i.e. they'd send me a non-defective pot and we'd both stop thinking about this), but it's now been nearly three months and they aren't responding to me. I've reached out for an update on my support case 5 times since I submitted it and just keep getting told to keep waiting and that I've been put in a queue (how many warranty claims do you have that the backlog is this long?!). This is some of the worst customer service I've ever received (and that's a high bar!). I definitely do not recommend supporting this company.

The coating on the inside gets scratched easily and then you have little pcs of Teflon in your food and over time the paint on the outside flakes off all over what ever is under it. Junk. Not worth the $.

These are terrible quality. We bought a set of pots and pans not even two years ago and the paint on the outside has already chipped almost completely off. The inside scratches very easily even with just using basic kitchen spatulas. These are the worst pots and pans we have EVER owned.

I received my cookware for Christmas last year 2023. I loved them! However now they are 10 months old and my favorite pan is peeling in the middle. I use this pan almost daily and always use rubber utensils. I would like a new pan but can’t find one. I don’t think I would recommend them as this should not happen. It is labeled Rachael Ray porcelain cookware durable non-stick performance.

I received a full set as a gift. Within a week the pans started to discolor under normal use. Within two weeks everything started sticking. In the year I've had them TWO lids have exploded, one in my dishwasher and one JUST exploded in a cabinet. That lid hasn't even been used in days. It's the worst set of pots and pans I've ever had.

These pans are just terrible! Sure they cook the food, but if you wanna wrestling match to get it out of the pan, then look no further! The pans don’t even sit on top of the burner range flat making it difficult to get an even cooking experience! Honestly, they should be pulled off the shelves with refunds given to anyone who purchased a set!

I purchased my cookware when I bought my house late 2021. It was well stored on a shelf in the A/C while I worked on updating my house. I bought everything new and ordered and stored. Well I'm finally in my home and cooked dinner tonight only to have glass lid explode. Luckily I was not right next to it. In 50 years of cooking I have never had a lid for this. It shattered!!! Glass bits falling out. OMG. I will never buy Rachael Ray cookware again.

I placed an order in November 2023 on Rachael Ray’s website for a 14piece cookware set- Order# ** - My Visa credit card was charged but the set NEVER arrived. Made several attempts to reach the company and each time I will get a response that “they will get back to me” And I am still waiting! Had to contact the credit card company for a refund. I love these pots and it would have been my 4th set, but so dislike this Company’s customer service! Let me tell how I am done with Rachael Ray! So dissatisfied with their service - it’s despicable! Too much sales you say? Nope, just bad business ethics..

I ordered a cake pan and frying pan. Only received cake pan. Customer Service points you toward an email address that they reply is not monitored and to call a toll free number. The number gives a generic email greeting and no one replies to you. Non-existent customer service and no way to fix issues. Go with another brand from a caring seller.

Rachael Ray pots and pans do not Hold up well and everything starts to stick to them..There is NO Way to get in touch with customer service by phone and they will NEVER answer any emails you send.. Do Not buy this brand pots and pans.

Made a mistake trusting her sales pitch. Sorry I wasted my money on this below quality set. Inside turned dark & scratches & chips even though I only use her spatulas. Am now going to have to purchase another set and these are only 2 years old.

This is the WORST cookware we have ever had. We started notices scratches or swirly marks on the pots and pans. We called them about this, and they said was misusing the cookware using metal utensils. WE HAVE NEVER USED METAL UTENSILS in this cookware. I looked at the marks closer, and came to the conclusion that the marks were from our dishwasher. The box said they were dishwasher safe. You know what? They are not!!! I would not recommend this cookware to anyone. Like I said it's CRAP!!

Rachael Ray's pots don't seem of good quality. I bought her pots and pans when they 1st came out. The handles get super hot after just boiling eggs. The handles are made of a plastic material and should not heat up. Crummy pots/inferior for sure.

The quality of this cookware is so poor. The nonstick is all coming off the bottom. The cool to the touch handles? Burns every single time. I will never buy from her. This is the worst cookware brand.

Purchased set for Christmas gift. Beautiful outside. Inside all scratched and as a consumer I worry about what gets into the foods cooked If it has this many scratches. It shouldn't be on the market. FYI.

I purchased Rachael Ray’s cookware set on Amazon. When I did receive it the large pots were defective in shape. I contacted Amazon. They replaced it with another set which was fine. The second said that all the pots were defective at that point they gave me a refund. So I continue to try to use the pots which none of the tops fit the pots because they are bent or defective. Now, when I do put the top on a skillet of the sit, water, or steam comes up where the aluminum and the glass apparently is separating. I will never buy another.

I am very disappointed by the lack of customer service I received. After much research, I purchased 2 sets of the hard anodized cookware set as we have a large family. I figured it is better to invest in a good set and a name that we were familiar with. We have several other items from her that are great. This however stained within a year or regular use & could not be cleaned. I contacted them with pictures and to my surprise the warranty was not honored, calling it misuse. I have bought cheaper sets from Macy's that did not look like this after years of use. Please do not be fooled by the promise of warranty. It is not honored. Evidently loyalty and support are not appreciated by this company.

I am a caterer. I'm trained in food preparation. I set the pan to a medium heat, put water with some sausage in the pan, went to grab eggs and it wasn't that long before I noticed the side of the pan was bubbling. It was the paint and then there was flame and now I have no cookware. The $180 cookware has failed me and this is the second pan that has caught fire. I'm very disappointed. I purchased my set from Amazon and I will be getting a refund.

Small surface cracks started, today while using it cracked right in two. Split right across whole pan. Thankful it didn't shattered after taking out of oven. Something is causing these cracks. Won't bother buying another.

I ordered two sets of "Cucina Almond" dishes (plates, salad plates, bowls and mugs). Loved the color, but the plates were smaller than I thought they would be and the bowls are not suitable for soup or cereal. MY MAIN COMPLAINT IS ALL PIECES ARE ROUGH TO THE TOUCH ON THE BOTTOM/BACK SIDE. They scratch my counter tops and my table. I called the company and they insisted I take photos of the dishes and then maybe they could refund me. I would have to pack them all up and ship them back at my expense. They can't see the problem in a photo--it's how it feels to the touch. I asked for a partial refund and I would keep the dishes. They said no. Again the color is perfect but poor quality. If anyone can tell me how to "smooth out" the backside of these dishes so they don't mar or scratch I would greatly appreciate it.

I purchased the Rachael Ray Cucina non stick pans in March 2022. I used the 9" fry pan one time. The next time I took it out to use I noticed the surface had a chip in it. I contacted customer service via submitting a warranty ticket on their site. The auto message said it would take a month to hear anything back! I was disappointed but accepted it. Today it has been a month and still no news. When I try to check the status of my ticket online I get a message that there is no service ticket. This despite the fact I do have a service ticket sitting in my email. I have been trying to call all morning and despite the fact I am calling during their business hours per the recorded message no one ever answers. Do not buy these pots. It is absurd that after one use they are chipped. My last set of pans lasted over 10 years. They do not respond to calls or emails.

Spend a great deal of money on what I thought were a great product For them after just a few washings have scratches and rusting. I'm very disappointed. Definitely won't be referring anyone to buying this product.

High expectations but very disappointed. Cooking surface scratched, peeled and generally looked worn very quickly. Surprised she put her name behind such a poorly made product…. But these days, nothing surprises me anymore.

Making an expensive dinner for me and my Valentine and the lid of a boiling pot (whose burned was already OFF at the time of the incident) shattered completely! None of the “possible factors” that they say causes tempered glass to shatter (scratches over time or extreme heat or temperature change) were taking place at all!!! Only had these pots a couple months! 0 out of 10. Do not recommend.

The bake pans look great, seem to cook well. When you wash them water collects in the rolled edges and drips rust water. It does it in dishwasher without merging directly in water. I bought them for the orange grip on the pans. They are new and the first wash I saw rust color in the dishwasher picked up the pan and it continued to drip rust water. Would not recommend because of quality.

I purchased a 12 cup cupcake tin with coated surface. It was received dented and chipped. I do not want to use it because the coating will just continue to chip. My biggest complaint is I cannot get through to the company. I’ve tried live chat but received a notice they have no one available. I’ve sent emails and gotten no response. The website says feel free to call if all else fails but the phone is never answered. They give a web address to fill out a warranty claim that cannot be found. With at least three different forms of communication they should be able to reach out to their customers.

I had used Rachael Ray cookware and products for years. I had a full set of bakeware and cookware, and all the things that went with it. 4 years ago we lost our house to a fire. Lost everything that we had. My husband dug through the ashes to try to save our pans. I scrubbed them up and used them for two more years. Two years ago my husband bought the simmer blue cookware. I've taken extra care of this set. The paint on the outside is peeling off of the pans. And are developing scratches on the inside of the pans even when I have never used metal on them. I used to love her products but I'm disappointed with this set.

I bought the 'Rachael Ray Bakeware Nonstick Cookie Pan Set, 3-Piece, Gray with Agave Blue Grips' on Amazon in August 2021. The first time I used one of the pans in the oven it twisted with one end raising up?! As it cooled it returned to normal. Amazon is always great, however this time they put me in touch with the seller. The seller opened a claim giving me a claim number, and asked for photos of the pans with the numbers on the bottom.?? I told them these pans DO NOT have numbers on the bottom. While the seller and I were taking care of the issue Amazon asked if the problem had been resolved, and I said yes as I thought the claim was doing just that. After Amazon was told the issue was 'being' resolved the seller never completed the claim and will not answer my emails...? I tried to go back into my order from Amazon and tell Amazon about this seller but it doesn't let me.

I loved our Rachael Ray cast iron cookware when I first started using it. Sadly about the third time I used it the enamel coating came off while I was searing a corned beef roast. It's trash now. Cannot use it at all. I'm afraid to use any of the other pieces now. What a waste. I've had trouble with the no stick Teflon set as well. The coating is flaking off, the rubber on the handles has come off after being put in the dishwasher and the pans no longer sit flat on the stovetop. It's definitely not 5 star cookware as implied by the rating when you do a search. I prefer our stainless steel cookware. At least you know the surface won't flake off into your food. I'm very disappointed. My mom bought it without asking me. I would have chosen something else.

Over the past 5 years, I purchased 3 sets of Rachel Ray's cookware from Macy's, (Red, green, and purple), the very last set I bought (the purple color). On July 3rd, the large-size stock pot-cover exploded while boiling yams (the yams had not even started boiling when it happened). What a disaster! But glad it didn't get into my eyes, and to be honest, these pots are pretty and convenient but they have not been standing up to its claim. I wrote to both Rachael Ray and Mac's where I made these purchases but they never responded - it has been 4 weeks since. I wish I could attach a photo of it here for everyone to see. It's amazing how rich companies and entrepreneurs try to ignore complaints of small customers but still, we keep on buying into their products. I will not be promoting this cookware rather, I will be against purchasing it. What a horrifying experience!

After purchasing a set of the Rachael Ray Red Nonstick cookware my girlfriend said they would never last. I worked hard on keeping the Red part of the pans bright Red without black marks that would develop even though I used low heat. The pans are so thin the lowest heat is like high with standard pans. Anyways, when our niece arrived for a few months stayover, I schooled her on using the new pans meaning let them cool naturally before washing and use the soft scrub brush only. Her patience for keeping the Red part of the pan cleaned resulted in her putting two of the pans in the dishwasher. Even though all advertising says they are dishwasher safe, THEY ARE NOT. Now I have dull-looking faded color pans heading towards the garbage dump landfill. I have given up on trying to maintain the appearance of the pans which were bright red which excited me to buy them.

I purchased the Light Blue Shimmer Create cookware set 6 weeks ago. It will not bring water to a rolling boil, even after 25 minutes on a 'high' burner. I took spagetti 30 minutes more to cook and even then the outer surface of the strand was gummy and under-cooked. It never once came to a boil. It's not the stove, I home canned tomatoes with no problem this fall. The bottom of the pans is not a good conducter of heat. Very, very disappointing. They are lovely to look at, but not worth buying.

I bought this set of pot and pans a couple years ago in the orange color. They get hand washed and put in the dishwasher. I noticed something was leaving red stains on my dish towels. I realized it was from the pots and pans. It also leaves a red residue on the stove top too. I love to cook with these and don’t have the problems with the Teflon like some other people. However I am very disappointed in the way the color is coming off. I thought they would have lasted a little longer.