Rachael Ray Cookware

Rachael Ray Cookware

 2.7/5 (492 ratings)
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About Rachael Ray Cookware

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Rachael Ray Cookware Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: Nov. 30, 2022

I am very disappointed by the lack of customer service I received. After much research, I purchased 2 sets of the hard anodized cookware set as we have a large family. I figured it is better to invest in a good set and a name that we were familiar with. We have several other items from her that are great. This however stained within a year or regular use & could not be cleaned. I contacted them with pictures and to my surprise the warranty was not honored, calling it misuse. I have bought cheaper sets from Macy's that did not look like this after years of use. Please do not be fooled by the promise of warranty. It is not honored. Evidently loyalty and support are not appreciated by this company.

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Aug. 17, 2022

I am a caterer. I'm trained in food preparation. I set the pan to a medium heat, put water with some sausage in the pan, went to grab eggs and it wasn't that long before I noticed the side of the pan was bubbling. It was the paint and then there was flame and now I have no cookware. The $180 cookware has failed me and this is the second pan that has caught fire. I'm very disappointed. I purchased my set from Amazon and I will be getting a refund.

3 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: June 6, 2022

    Small surface cracks started, today while using it cracked right in two. Split right across whole pan. Thankful it didn't shattered after taking out of oven. Something is causing these cracks. Won't bother buying another.

    2 people found this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: April 30, 2022

    I ordered two sets of "Cucina Almond" dishes (plates, salad plates, bowls and mugs). Loved the color, but the plates were smaller than I thought they would be and the bowls are not suitable for soup or cereal. MY MAIN COMPLAINT IS ALL PIECES ARE ROUGH TO THE TOUCH ON THE BOTTOM/BACK SIDE. They scratch my counter tops and my table. I called the company and they insisted I take photos of the dishes and then maybe they could refund me. I would have to pack them all up and ship them back at my expense. They can't see the problem in a photo--it's how it feels to the touch. I asked for a partial refund and I would keep the dishes. They said no. Again the color is perfect but poor quality. If anyone can tell me how to "smooth out" the backside of these dishes so they don't mar or scratch I would greatly appreciate it.

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    Rated with 1 star
    Verified Reviewer
    Original review: April 15, 2022

    I purchased the Rachael Ray Cucina non stick pans in March 2022. I used the 9" fry pan one time. The next time I took it out to use I noticed the surface had a chip in it. I contacted customer service via submitting a warranty ticket on their site. The auto message said it would take a month to hear anything back! I was disappointed but accepted it. Today it has been a month and still no news. When I try to check the status of my ticket online I get a message that there is no service ticket. This despite the fact I do have a service ticket sitting in my email. I have been trying to call all morning and despite the fact I am calling during their business hours per the recorded message no one ever answers. Do not buy these pots. It is absurd that after one use they are chipped. My last set of pans lasted over 10 years. They do not respond to calls or emails.

    6 people found this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: April 6, 2022

    Spend a great deal of money on what I thought were a great product For them after just a few washings have scratches and rusting. I'm very disappointed. Definitely won't be referring anyone to buying this product.

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 2, 2022

    High expectations but very disappointed. Cooking surface scratched, peeled and generally looked worn very quickly. Surprised she put her name behind such a poorly made product…. But these days, nothing surprises me anymore.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 15, 2022

    Making an expensive dinner for me and my Valentine and the lid of a boiling pot (whose burned was already OFF at the time of the incident) shattered completely! None of the “possible factors” that they say causes tempered glass to shatter (scratches over time or extreme heat or temperature change) were taking place at all!!! Only had these pots a couple months! 0 out of 10. Do not recommend.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 19, 2022

    The bake pans look great, seem to cook well. When you wash them water collects in the rolled edges and drips rust water. It does it in dishwasher without merging directly in water. I bought them for the orange grip on the pans. They are new and the first wash I saw rust color in the dishwasher picked up the pan and it continued to drip rust water. Would not recommend because of quality.

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 29, 2021

    I purchased a 12 cup cupcake tin with coated surface. It was received dented and chipped. I do not want to use it because the coating will just continue to chip. My biggest complaint is I cannot get through to the company. I’ve tried live chat but received a notice they have no one available. I’ve sent emails and gotten no response. The website says feel free to call if all else fails but the phone is never answered. They give a web address to fill out a warranty claim that cannot be found. With at least three different forms of communication they should be able to reach out to their customers.

    9 people found this review helpful
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    Rachael Ray Cookware author review by ConsumerAffairs Research Team

    Sporting the name of TV personality and chef Rachael Ray, the Rachael Ray Cookware collections can be found at most major retailers. Bright colors and fun accents are the cookware's hallmark.

    • Colorful: When buying Rachael Ray products, consumers can choose cookware with a colorful exterior, or with colorful handles.

    • Heat-resistant handles: The pots and pans of this cookware line are equipped with plastic handles that do not heat up with the cookware.

    • Large product line: In addition to several cookware sets, the Rachael Ray Cookware also includes pieces such as a double-burner griddle, a griddle and glass press set and a butter warmer with a pour spout.

    • Suction lids: While the cookware comes with a glass or stainless steel lid, suction lids can be purchased separately to allow leftovers to be stored safely.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Rachael Ray Cookware Company Information

    Company Name:
    Rachael Ray Cookware
    Website:
    www.rachaelray.com