Rachael Ray Cookware Reviews

My son bought me the orange pot set for Christmas 2024. The large pot was defective so the lid won't close. We have been trying to get it replaced ever since. All we get is the runaround, This is a piss poor company and the customer service sucks. We will never purchase any more products from Rachael Ray and will tell our friends. For some reason it won't let me submit this review.

I received a set of Rachael Ray Cookware for the holidays and immediately discovered that one of the lids doesn't fit properly on the corresponding pot (the pot rim doesn't seem to be "level" so the lid doesn't "seal" all the way around and instead wobbles back and forth). I reached out to customer service, assuming this would be an easy fix (i.e. they'd send me a non-defective pot and we'd both stop thinking about this), but it's now been nearly three months and they aren't responding to me. I've reached out for an update on my support case 5 times since I submitted it and just keep getting told to keep waiting and that I've been put in a queue (how many warranty claims do you have that the backlog is this long?!). This is some of the worst customer service I've ever received (and that's a high bar!). I definitely do not recommend supporting this company.

The coating on the inside gets scratched easily and then you have little pcs of Teflon in your food and over time the paint on the outside flakes off all over what ever is under it. Junk. Not worth the $.

These are terrible quality. We bought a set of pots and pans not even two years ago and the paint on the outside has already chipped almost completely off. The inside scratches very easily even with just using basic kitchen spatulas. These are the worst pots and pans we have EVER owned.

I received my cookware for Christmas last year 2023. I loved them! However now they are 10 months old and my favorite pan is peeling in the middle. I use this pan almost daily and always use rubber utensils. I would like a new pan but can’t find one. I don’t think I would recommend them as this should not happen. It is labeled Rachael Ray porcelain cookware durable non-stick performance.

I received a full set as a gift. Within a week the pans started to discolor under normal use. Within two weeks everything started sticking. In the year I've had them TWO lids have exploded, one in my dishwasher and one JUST exploded in a cabinet. That lid hasn't even been used in days. It's the worst set of pots and pans I've ever had.

These pans are just terrible! Sure they cook the food, but if you wanna wrestling match to get it out of the pan, then look no further! The pans don’t even sit on top of the burner range flat making it difficult to get an even cooking experience! Honestly, they should be pulled off the shelves with refunds given to anyone who purchased a set!

I purchased my cookware when I bought my house late 2021. It was well stored on a shelf in the A/C while I worked on updating my house. I bought everything new and ordered and stored. Well I'm finally in my home and cooked dinner tonight only to have glass lid explode. Luckily I was not right next to it. In 50 years of cooking I have never had a lid for this. It shattered!!! Glass bits falling out. OMG. I will never buy Rachael Ray cookware again.

I placed an order in November 2023 on Rachael Ray’s website for a 14piece cookware set- Order# ** - My Visa credit card was charged but the set NEVER arrived. Made several attempts to reach the company and each time I will get a response that “they will get back to me” And I am still waiting! Had to contact the credit card company for a refund. I love these pots and it would have been my 4th set, but so dislike this Company’s customer service! Let me tell how I am done with Rachael Ray! So dissatisfied with their service - it’s despicable! Too much sales you say? Nope, just bad business ethics..

I ordered a cake pan and frying pan. Only received cake pan. Customer Service points you toward an email address that they reply is not monitored and to call a toll free number. The number gives a generic email greeting and no one replies to you. Non-existent customer service and no way to fix issues. Go with another brand from a caring seller.