Protection 1 Reviews

Through the apps is the only way I deal with the Protection 1 system and I never used the panel. After the initial setup, I had the water detector installed and the installer then was very friendly. However, it's difficult getting the Alarm.com app set up as there weren't clear instructions, but definitely they have the opportunity to make the app process more clear.

The installation of my Protection 1 device went excellently. All my interactions with their reps were very professional and cordial as well. However, my girlfriend can close her garage through her cellphone device and I don't know how to do that, but I do have a fob key which I set my alarm with all the time.

I had experiences in the past when someone broke into my house and stole a few things from me. I also travel and spend two months outside that's why I decided to get a security system. I used to have another provider. One of their sensors was not working and I called several times. They never came to fix it. So, I was paying for the services but I wasn't having that in an effective manner that's why I switched to Protection 1. I installed the device myself and everything was clear and their directions were pretty self-explanatory. I wasn't afraid of personal safety since having them. I feel like everything's okay this time. Even when my relatives got into the house my nephew forgot his code and right away, the system responded. They were able to assist him and reprogram everything.

I like that Protection 1 is more up-to-date compared to my old system that was 22 years old. I can control my thermostat and arm and disarm my house with the phone. The price was good too. It's been a good experience although I'm not happy with my fob. I called Protection 1 about it and they told me to put a new battery in. It works sometimes and sometimes it doesn't. Other than that, I would recommend Protection 1.

Protection 1 is offered with the HOA on the new home that we bought and we've been using them for a year and a half almost. We had no problems with the installation. We use the mobile controls all the time and it's nice to have that. I've had two false alarms. One was when I accidentally opened the window. Then another one when we're away and we weren't aware because we had cats. Those two times, they’ve called right away. It's been easy to use, reliable, and problem-free.

I was in Kansas City area and I did not have a good experience with Protection 1. When the guy came to install the system, he asked me if I have a step-ladder and certain tools. He didn’t have any so he said he was going to Lowe’s. Lowe’s was right up the street from my house. He left and was gone for hours. Then he came to me and told me my back sensor from another provider was not working and in order for it to work, he had to replace it. I said okay. So he replaced it and stayed an additional time to do the work. When he was ready to leave, he said it was going to be $200. He didn't tell me it was going to be an additional cost. I was frustrated with him and so I asked to talk to someone from Protection 1, and they said they would waive the charge. The problem was escalated to the local management. Someone called me and she apologized, and they fixed all the issues.

My son has Protection 1 at their home so I got one too and I've been using it for approximately two years now. Installation was so simple and the installers were very nice. I also had a good time interacting with their reps. They were very polite. I make the mistake sometimes of coming in from the garage and I have to walk through a breezeway into the house. Sometimes when I think I'm turning it off, I'm really just turning it on again and I walk through the doors not realizing that it's still on. By the time I get the house door open, it's beeping and I couldn't figure out what I was doing wrong until I looked at the printout on email that said that it was engaged at a certain time and engaged again. Of course, I wouldn't engage it twice within two minutes.

A Protection 1 salesman came to our door with. "Great" deal on a security system. It all looked good but one question I asked him was if we didn't like it could we cancel it. The salesman said yes several times. After a half a year my family moved houses and decided we didn't need it anymore. We called to cancel the service and was told we could not cancel and had to pay for another 3 years of service. We explained that the salesman specifically told us we could cancel at any time. We were told he did not give us correct information. In other words, he lied.

I had an attempted burglary and the thieves tried kicking in my door. Protection 1 was then referred to me by a friend and my experience has been pretty good so far. I really like the app and that makes it real convenient. I got the package where you basically install it yourself and it's self-explanatory. I absolutely feel safer, it's good and I'm satisfied.

I definitely like the web and mobile controls of Protection 1. I enjoy it and I adjust the temperature of my house if I'm away. It's very convenient. However, I had some trouble initially because the chip they sent me was an AT&T chip and I get poor service in that area, so they sent me out a Verizon chip. They overnighted it and they walked me through how to install it and I haven't had a problem since.

We've had Protection 1 for about 2 years now. The actual installation was okay, but we are not happy with their charges to get it transferred from a rental to our new home. I've talked with multiple people about these extra charges on my bill, but they didn't seem to have an idea that I've talked to another person before that.

I was told Protection would take over and use all existing equipment of Vivint I had when they started monitoring my system. I had all Vivint cameras. One wasn't working they said and gave me the model no. They said when I got one they would install it. They never said they had cameras to buy. I asked if they had cameras and was told "no you have to get one from where you got this one from." The manufacturer was alarm.com. I was given their no. and now I have a working camera and they refuse to install it.

I have been using Protection 1 for about a year and a half, and I love their web and mobile controls. The installation experience was wonderful and my interactions with their team have all been great.

I'm a USAA member and they had Protection 1 and another security provider. We had both and Protection 1’s better. I had no problem with the installation and the people who came were wonderful. We have another house down in Pompano Beach, Florida and the installation there was not as neat and satisfactory as it was in La Grange. But our interactions with their team so far are good and we have a very, very good relationship. We also have the mobile on the phone that we can do everything we want to.

I've had Protection 1 for about two years now. When I installed it, all I had to do was call their team and that was good. I've used the mobile controls but I always have to go through Safari as I haven't found the correct app to download. That's a little funky but besides that, it's worked fine. Then there was miscommunication between a lot of people as I couldn't get my stuff set up on the date I moved which was on a weekend. I went a few days without my stuff being secure or me feeling my stuff was secure. I also wanted to order devices for my windows but it costs so much extra.

We got a discount for Protection 1 through USAA. The installation was really easy and I didn’t have any problems. We use our phone app to set the alarm when we leave. We're happy to know we have it when I'm home alone with the kids.

I work in marketing and used to work for Alarm.com, and Protection 1 is their third-party provider. I chose it for the mobile and web access and control. I have been using Protection 1 for almost two years. Installation was very easy and seamless. It is a great product with a good technology. It's easy to use and they have good customer service. I definitely feel safer and protected. We can check in on things at home when we're not there.

Protection 1 is horrible. They haven't been monitoring my house the entire time, yet they've still been collecting money from me per month. I've already voiced this to them multiple times and they know it when I first signed up that I had poor service. They said that there was a Verizon card and an AT&T card that we can try the Wi-Fi if something's wrong with the 3G or 4G. We've done both of them and yet there's still not enough service that they can monitor my system. I get a monthly call from them saying my unit has not responded to them during the routine check, and I've told them that since day one. We've reached out to them and all they said was, "We'll let you know. We're trying to work on it." There's no moving forward. Everybody I've talked to is just a bunch of simpletons that don't know what the hell they're doing. I want my money back from day one because they have not been providing anything for me.

We've been using Protection 1 for close to a year and it's good. The installation guy who came in here told me everything I needed to know. Customer service is very respectful and nice, and answers my questions. When I forgot to do my name change, I like how Protection 1 called me back to make sure I did it. They're like my backup. I like the web and mobile controls because sometimes I forget to turn the alarm on and so it's nice to be in my car somewhere and be able to turn it on. I also can view pictures. I'm very satisfied.

We were introduced to Protection 1 through USAA, and I trust my insurance company so I went with them. We do access the system through our phones and we like it a lot. We like being able to move when we’re away from home and being able to check it through our phone. When we had to call in because one of the device had to be replaced, their reps were very friendly, very customer orientated, and easy to get along with. I am extremely satisfied with Protection 1.

The Houston Protection 1 salesman and Installation Manager are liars. When we asked the salesman if they could configure our DVR to record our security cameras, he said yes. He took pictures of the DVR and supposedly emailed the pictures to his “best camera technician”. With that assurance, we agreed to purchase their security system.

We ran into a few bumps with the installation, but I got a chance to speak with the General Manager and he fixed everything. The last guy who came out was pretty good. He went over with us on how the system works and told us some stuff that we weren't aware of. Our camera went out and he came back to install a brand new one and he was pretty detailed in how everything works.

I used to run another company and we used Protection 1 as one of our protection providers. In general, they do a good job at what they do and they always received very high ratings from my team. My only challenge is that they get focused on installing versus making the product functional. Their customer service was professional as well, but not always customer focused. I just like to see them finish a job when they start it and that’s the most important thing. I also like the products that they offer but they need to look at things in the customer’s view.

I have been using Protection 1 in a commercial setting for two years now because of their customer service. The installation was done excellently and very professionally. I also like the easy interface of their web and mobile controls. I trust Protection 1.

We've been using Protection 1 for almost two years now and so far, I'm happy. There was some confusion at first during the installation but we got it all worked out. The web and mobile controls are pretty straightforward and easy to do.

It's been two years now that we've been with Protection 1. It was quite easy to install the system. We also have the mobile control and we always use it when we're going in and out. One time last year, when I got back from funerals, I couldn't remember the code that I set up so I had to call Protection 1. But other than that, everything has been fine.

My parents have Protection 1 in their home and they referred me to them. I'm with USAA which is another reason I went with them and I also received a discount from them since I'm in the military. I've had them for approximately two years now. I used to have a wired system, but Protection 1 is wireless. I have it on my cellphone and use the mobile controls quite often. I can access the system and activate or deactivate it from my phone. Then my alarm went off one day and they called right away to make sure everything was okay. I'm satisfied with the service that I have and I'll recommend them.

I switched to Protection 1 because of their video capabilities and remote control on my phone which I love. Installing the system was flawless. Their reps were very friendly and helpful. I enjoyed their service and professionalism. With Protection 1, I have convenience and peace of mind.

My neighbor works for Protection 1. I talked to him, looked them up, and they were within the top three for a security system, so I went for them. The installation was very good. The tech had the right tools, and I can barely even tell that the wires are in the house. He put it under the molding and in between the carpeting. That's for the little wiring that there is. The only real wiring is the unit for the power. Otherwise, everything is wireless. I use my cellphone once in a while to check the system. I like it, and I feel very good about it. However, I wish it would turn itself on at 11 at night because I forget to turn it on once in a while. I have to make sure the system is on all the time. I like the part where I can have either the whole house or just the outside, meaning doors and windows versus motion sensors in the rooms.

I've used Protection 1's home security service for a year. The price upfront was better. Installing the device was easy and I called their staff to set up all the equipment and to see if my thermostat was linking up. My air conditioner went out recently and I was able to look into the home and see that the air conditioner was off and it's good being able to access the system anytime, anywhere. I'm more relieved that I can know what's going on because this house is across the United States from me.

I saw Protection 1 in a little pamphlet from our electric company. At that time, we were having trouble with people messing around and I was thinking about getting some kind of protection here. I called Protection 1 and talked to them. I’m glad I did ‘cause we’ve been with them for at least a year now. This was the first time we ever had anything like this. They sent a very nice man out here with the equipment and he installed the system for us. He talked with us and explained everything like the pad keys we carry when we go out the door and we set the alarm. He told us that if we ever had any trouble, we can call the company and they’d get in touch with him. Everything’s been working perfectly so far. Since we got this security, we hadn’t really had anything happen. With everyday life, I got rid of my problem where people were messing around. I’m very satisfied and I have been telling my friends about Protection 1.

I've been using Protection 1 for over a year now but I'm not satisfied with them at all. I’ve been having a lot of problems ever since they installed it in my house. For a while I couldn't turn it on through my phone and they kept saying the problem was my phone. Then finally, they came out and installed an antenna and it got a little better. When I left my house one day, I forgot to give my daughter my new code, so when she went over there, my alarm was going off for 10 minutes and my neighbors said they came out because they could hear it, but Protection 1 didn’t get any connection and they didn't call the police. That really made me feel unsecure. If it wasn’t my daughter, somebody could call up my whole house. They said they checked my service two days before that and it was fine but they didn't do anything when it went off. That bothers me. I’m not too pleased so I’m rushing this year to be over. I've got one more year and I’d be done with them.

They had a lot of problems with the installation which took a while. There were also a couple of broken promises, but I overall, our experience with Protection 1 is not bad. It's nice to be able to lock and unlock the door if I have somebody coming in to get the dog and seeing who came in and out. We also had to let go of one of our cleaning ladies and I was able to change her code. And I’ve already done a few codes, so that's all good.

We got Protection 1 because some houses where I live in got broken into. We didn't want to take a chance since burglars figure out when people go on vacation. The installation went great. Both the first guy who installed the device and the one who came back for the windows were nice, went over everything with us and answered all of our questions. When there was an issue, they called immediately and let us know what's going on. They’ve been excellent and we’re very happy.

When we originally signed the contract for home security we were in a bit of a pinch and sales person was quick to have our contract signed. Other than a few surprise fees (including a repair fee for 'lifetime guaranteed' parts) we were overall OK with service. Now, having attempted to transfer services to a new home due to a move, we are incredibly disappointed with both the installation fees (originally $0, now $649 with an automatic contract renewal) and the poor customer service.

It’s probably been two years that I've been using Protection 1 and it's been smoother than the one I had before. It was simple installing it. We used most of the equipment that was from the previous company. There was very little extra that had to be done and we haven’t had any major malfunctions so it’s been good. I also have the basics with the system features. We talked to their guys on the phone when we had a false alarm or two but everything was okay. Protection 1 works, it gives me peace of mind and I don't have to worry about it.

I was on the USAA website where I have all my other insurance and bank accounts through and Protection 1 was one of the two that they offer discounts for. USAA do their homework and Protection 1 sounded legit to me so I've got them. They're my home security provider since July of 2015 which is about the same time I purchased the house. Basically, Protection 1's price was right. I don't really need a security system in the neighborhood that I'm in but I saved more money by having a security system than I would have by not having it. My homeowner's insurance was estimated at $155 a month, but with the security system, it dropped down to $95 a month. So, I'm only paying $41 a month and doing the math, I made out on that transaction.

My top priority was price and the type of equipment that was gonna be installed, and so far Protection 1 has been good. The installation was very efficient and they showed and knew what they’re supposed to do. We’ve got alarm.com and it's great.

My mom had a great experience with Protection 1 so I moved over, but I completely do not like it. I'm in a contract so I have to wait it out. Installing was fine. But I’ve had a lot of issues with one of the technicians that came out a few times. He was rude and condescending. I’ve talked to the management and requested him not to come out to the house anymore. He was rude to me, my mother, and to my workers that I have in the house. I've had multiple issues with them coming too early, not within the allotted time, and not calling 30 minutes before. I sat around the house for two plus hours waiting for them to arrive. It was really frustrating.

I got Protection 1 because they were referred to me by my family. The team members at Protection 1 were responsive when I accidentally set the alarm off. It has been safer since I had the system installed.

They offered "free" equipment if we: put their sign in our front yard and signed a two year service contract. When they installed the equipment, they used the old equipment from a previous alarm system. The batteries soon wore out and they told us we had to replace them. The Customer Service Rep told us what type to buy ($10.00 for one battery). When we opened the motion detector, it took totally different batteries. Called Customer Service and they were happy to send someone out for $25. Don't sign up for this service. They are worthless! And now, we are stuck with a monthly charge for NOTHING.

I've used Protection 1 for about six to eight months. I needed someone to provide me with home security service right away, so I went with them. It was fine when installing the security device. I use my video on Protection 1's web or mobile controls. It's fine being able to access and control my security system system at anytime, from anywhere. It's what I paid for. However, most of the team members at Protection 1 don't know what they're talking about when I call for technical support. If I ask them a technical problem, they'll tell me to unplug my system and plug it back in, but that's not fixing the problem. Then they have to get somebody else on the phone to actually tell them how to do it.

When we were notified that Protection 1 had taken over from ASG, I ordered an upgrade to the equipment. We paid an initial $189.00 and had our monthly charges automatically deducted from our account. Today I received notice from Protection 1 that our account is past due in the amount of $95.45. I sent them a copy of our bank statement showing we are up to date. As a result, I emailed the company and demanded they cancel our account and come to my house to take their equipment. I will not deal with a company that chooses to extort their customers.

We've been using Protection 1 for over a year. Their installation guy was fantastic. When my house was being built, the motion detector that was installed there was non-functioning, and he pointed that out. Then, he was able to provide us one that actually worked. He was knowledgeable, friendly, and helpful. He pointed out that we would have extra complimentary services with Protection 1 because we are veterans with the company.

A pretty good selling point for me was the alarm goes off and takes pictures through the motion sensors. We are being secured knowing that if someone breaks into the house, it’s covered. I’ve set it off a couple of times and Protection 1 was quick to respond, so everything’s been good.

I got Protection 1 when I used to live in Houston, and have the same company here because I never had any problems. They're supposed to be updated and better and I've had nothing but problems. When I first got the system, I indicated to their rep that I didn't have enough money to purchase the outside monitor. I asked if I could get this later on for the same price, and he said yes. Then when I did do it, they told me that I would have to pay full price. I should have canceled back in June or July when I wouldn't be penalized.

I’ve used Protection 1 for a little over a year. I’ve heard about it from a relative. The installation was pretty easy. I made an appointment and then the guy came and installed it.

We switched to Protection 1 since ADT did not cover the bases like they should, and they rarely checked my alarm and did not get a permit for it. All the people I spoke with on the phone at Protection 1 are very professional and know what they're doing. I had a first-class experience during the installation of our Protection 1 device. The installer knew what he was doing, and he tested the alarm.

I was using a different provider before but I switched to Protection 1. So far, my installation experience was very good. Their reps did a good job and they showed us how to use the system. I've also tried using their their web and mobile controls. It works well and it’s convenient.

I never had alarm because I used to rent apartments. When we moved into this place, Protection 1 was installed. The only thing is that most of the times that I tried to adjust it, there's no adjustment on it sensitivity-wise unless I can do it with a computer. I have to keep it offline because otherwise, my cats trip it. I used to do home theaters and security systems back in the day, so I know how the old school sensors used to be where I could adjust internally to adjust sensitivity. With this one, I opened it up and there's nothing in it. I don't know if that's user-adjustable or not or they have to send a tech over here to do it with a technician.

My mom used Protection 1 and she liked them, so I also got my home security system from them. The people at Protection 1 have always been helpful. The guy who came out to install the device was nice and professional, and he got it done within a day. It's nice knowing that I have the system especially when I go out of town and know it’s on, except in places where I didn’t have one.

I've been with Protection 1 for three years. With the other companies I called, I was to pay $1,000 upfront, and with Protection 1, I only paid $99 for a probation fee and they gave me all the equipment for free. It was an easy way to start with them. I had to install the device myself since everything’s wireless, and it wasn’t hard at all. I moved three months ago, so I had to move everything and I had to install the new sensors, and I called the people at Protection 1 a couple of times. The alarm had never gone off, and I haven’t had a chance to see the waiting time for them to call me, but so far, every time I called them, they’re right there for me, which was a good thing. They have very good customer service.

I like that with Protection 1 I have a fixed price. I definitely like the fact that they were upfront about keeping the price the same. The company I had before, ADT, increased the price without letting us know and that really bothered me. The security was great w/ Protection 1 too. It's better than ADT. It's wireless, so if the telephone lines go down, it doesn’t affect it.

The technician was really good. He taught me how to use everything. I’ve been really happy with the whole experience with Protection 1. I feel more protected since having them.

It's been more than a year since I've had Protection 1 as a business security provider. It's been fine except that the system has broken down twice.

I have my homeowners insurance through USAA, and I happened to find a link about Protection 1 through their website. I've been using them for about a year now. The top priority is I get a little bit of a discount with my homeowners for having Protection 1, but I also like the equipment and everything that they're able to give me. We had someone from Protection 1 install it for us. The interactive features are really good. My only complaint is that whenever I try to take pictures from the security cameras, it takes about 25 minutes for me to actually get the photo.

I did self-install my Protection 1 security system once and it was fairly easy. I did a professional install when I moved, though, and it was a lot better. I use their mobile controls all the time and I like it a lot. It’s a huge help. Also, their reps have always been friendly, helpful, and quick.

My top concern was that as long as I arm the security system, it will activate if anything goes wrong. Protection 1 covers that and they’re really good. I love it. A couple of days ago, my alarm went off accidentally and they spoke to me directly from the keypad.

When we bought the house, there was already Protection 1 in it. There was an old system which had to be replaced, and we thought that it just need to be renewed but it turned out it wasn't working and we had to put a new unit in. So we got Protection 1 to come out and the installation was done perfectly. When the alarm went off because we left the door open, we got an immediate response. In the few times that we've had an issue, it's been resolved immediately. Protection 1 provides good service and we feel secure and safe.

I had Protection 1 because of their price. The installation guy was extremely polite and explained everything. The only thing that changed was walking out with a key fob when I drive out of the driveway. It's nice and convenient being able to turn the system on if I forget when I'm away from home.

Protection 1 is used as the security system where I work. It's been a little over a year now that I've been using them too. I got this system installed when my husband passed away. My son was there during the installation and he said that the installers were quick and the setup was easy. The people at the company are great. There have been a couple of times when the alarms went off while I was at work because one of the sensors fell off. They called me and I talked to them. They were just super nice, knowledgeable and very helpful.

I looked online for a company that had the kind of service I was looking for and found out about Protection 1. So far, they've been a whole lot better compared to my previous provider. They called me when an alarm went off last month. They did a good job as they called me right away. It's a second home for me and so I was not there at that time. I was 1800 miles away. First, I got a text message from them and I tried to call the person that has my key but I couldn’t reach them. So when they called, they said, “Do you want us to call this person?” And I said, “No. I've already tried.” “Do you want us to go ahead and call the police?” And I told him, “Yes,” and they did that right away.

The Protection 1 reps were supposed to send me an email with the instructions on how to clear the clock. I hit the panic alarm by mistake when I was trying to clear it out. It took them several days to send me the email and I was a bit disappointed with the response time. But I’m relatively satisfied with Protection 1 since I’m using them in three properties of mine.

The equipment and the service that Protection 1 has is cheaper than ADT through our USAA discount. A technician came to install it. It's awesome to be able to access and control the system anytime, anywhere from my iPhone, though I haven't used it with the camera. Overall, it's a good product and they provide outstanding service. I'd recommend it to all of my friends and to anybody I come across looking for a system.

My parents have used Protection 1 for 15 years so I knew it was good. I've been using it for the past year but I'm about to get it switched to somebody else because I moved. It was easy to install. I used the app a lot and it's great. I love being able to unlock or lock it from anywhere. It's the greatest thing ever. I also like that I can check that it's on when my roommates are the last ones to leave, to make sure that they turned it on. I feel more secure with it, which is also why I got it.

I've used Protection 1 for almost a year. I wanted something different and tried to choose a different company, knowing a lot of people have certain things that they use. It was easy installing the security device. However, I did a lot of homework on security alarms lately, and found out upon checking around that there are a lot of companies out there that come with a whole lot of sensors in their regular package. The only problem I have with Protection 1 is that it costs way too much money to get another sensor to put on a couple more windows or somewhere else.

When I purchased my home last year, I immediately got Protection 1 for my family. It was a very easy installation and their people were very friendly. They have great customer service and they are very attentive. Paying them online is simple too. I feel safer with Protection 1. In fact, my parents have the system too.

We've been using Protection 1 for a little over a year now and I definitely feel safer with the system. I get a notification whenever the alarm has been armed or disarmed. There was a pending alarm not long ago when my daughter didn't hit the button fast enough and they called me immediately. I was able to set it off before the police got here. I love the system. When I forgot my password and my username and couldn't get online, I called them. They walked me through it and got me back on. I had to change my code but it was great. They were very friendly and very helpful. I recommended Protection 1 to a friend and he signed up.

I have Protection 1 in our home for about a year and a half now, and they changed it over to the new system. I use my phone to be able to see what's going on outside with the cameras. I like it and it's the biggest thing I did. Everyone that I've spoken to each time has been very helpful. I feel safer since I got the device set up and I like the fact that I get a reminder if I forget to set my alarm. It's double security for me.

The installation was very seamless. I've had a couple of installers come in and they've done a really good job. I had outside cameras and I'm very satisfied. I use their mobile controls everyday and it's very user-friendly and adaptable. If I forget to lock my door, I can lock the door from my phone.

I have Protection 1 for almost two years. They came to install the doorbells and after waiting for them all day they forgot the materials. The manager told me not to worry about the charge for the inconvenience. Well I still received a bill for months. I pay my monthly service charge. They harass me everyday with phone calls. I have explained the situation to more than a dozen people and I still get harassed. It is awful. Worse decision that I made. I can't wait to be done with them.

Protection 1 is totally different from ADT which I used before for the home that I owned. The ADT was hard wire, while the Protection 1 is like a renter kit or for an apartment, so I can take it with me. It was easy installing it too. It came in one box and it had instructions on how to install it myself. Once I had all the components on the door, I called them and they activated the system. I use their app on my iPad and cell phone so that I can control the system. I've only called Protection 1 when I changed the batteries and they needed to reset the system. It's great for somebody who needs a simple system. I feel much safer with it on, especially living alone and going from an apartment to a house, where there is more than one entrance. It was an excellent experience.

I've been a very satisfied customer of Protection 1 for over a year now. Since setting up my system, I feel safer and my stuff is more secure. I like having remote access and control to it. I also like the video cameras. They are sweet.

We have USAA and since we got a discount, we had Protection 1 installed. Their technician came out to install and he's been professional and knowledgeable. I had a few issues with my motion detector and between the tech support on the phone and the tech who came out, they always took care of me. I love that I can control the system through my phone and have fewer worries when I’m out of town. It’s a great service to have.

Protection 1 has been awesome. We use their app and it's pretty essential that we could control our system anywhere. We really appreciated that feature. Then we had a few times where the alarm would go off and we weren’t home. They would send a team out and I liked that they would call and make sure. We also set the system at night so we would know anything that would happen while we were sleeping. And while we were out of the house, especially this is Las Vegas knowing that nothing would surprise us when we get home. However, they never gave us the garage door sensors. They said that they would and they never did. My husband called them once, but we’d moved away now and we don’t live there anymore. We got what we expected from Protection 1's service and we really appreciated the support. We feel safer with it.

We had ADT before but we didn't like them, so now we have Protection 1 and we haven't had any burglaries. We've been using them for several years now and they do a good job when it comes to our safety. I'd recommend them.

We have Protection 1 for our business but we’ve been having problems at one of them. The techs are not able to fix the problem or perhaps don’t believe the problem existed. Though they’re never rude about it, the problem is still ongoing.

I've been using Protection 1 for one year now. But right now, my daughter said that one of the lights doesn’t look like it was working. She tried to call, but she didn’t know who to call. When we've left the alarm on or opened up by mistake they’ve called and everything has been okay with them. However, I wasn’t happy where they placed the cameras. I told them I want them crisscrossed, but they put one camera right behind the gutter and so when we look at the picture we get half the gutter.

We got this alarm system due to the great deals the salesperson was explaining. It covers the glass door sensor, smoke sensor, 2 key fob, 2 touchless screen panel and motion sense for less than $50/mos. Being in the military they said whenever we move they will reinstall all the equipment and don't need to bring the old equipment from the previous. And all 2 year contract. Sounds great, right. But no. They LIE!! Small note 5 yr contract and if you keep moving it's another new contract and all the stuff you got on your first house won't be the same because the relocation package they have is different. You will have to pay extra for the other equipment. They give you hope at the beginning to get you under their contract. After that you're like a fish on a hook. Can't get out of the contract due to many loopholes. And they make you sign 15 pages. Read each one because all the salesperson try to get you and twist all the wordings.

The business that we have was owned by my husband first and he already had a contract with Protection 1. When he passed I stuck with it and in the same way, I decided to have burglars alarm and everything at home. I decided to have a plan and I'm quite happy with them. Whenever I have a problem and I call, I get the response immediately.

It was great when installing the security device. I had no problems at all with Protection 1's service. A tech had to come back to work on the thermostat, but that was all resolved. The ability to access and control the security system from anywhere at anytime has been a big value addition that I'm glad to have, and I use this feature all the time now.

I used to have ADT, but Protection 1 is much more convenient. I got them because of the price. It didn't require anybody coming to install it, and it was the easiest installation I did. I also like that I am able to access and control the system anytime and anywhere. My system works, but I got a new phone and now it doesn't. It asks me to log in, and it doesn't recognize me when I do. However, with my old phone, it was working perfectly fine. Other than the fact that I can't get to the mobile part right now, It's good.

I used to have Vivint then I called ADT and I’ve been using them now for a little over a year. Both are the same. I installed Protection 1 security device myself and it was very easy. They programmed it and then sent it to me. During the installation process, I spoke with a representative and she helped me through some of the configuration. She was very nice and knowledgeable of what she was talking about. I use the mobile controls all the time on my smartphone and it has a very great interface. I can access it from anywhere and very convenient for me and my family. Since installation, I don’t have to worry and I’m sure the cops will be there if anything happens. I’ll recommend them to anyone!

Our office used ADT before but Protection 1 is definitely on top of it because if we're more than two minutes late walking out the door, they're calling. They've been good. I feel safer with an alarm system.

We have a door that we keep losing the sensor on. It beeps and it keeps saying “Okay”. But other than that, Protection 1's security system is okay.

Protection 1 is an average alarm company. I didn't want to get into a long-term agreement and they had a shorter agreement and the discount for USAA so I went with them. When the system was being installed, they had to replace the panel because it was messing up. They did that for me. I've had the system for almost a year now and I feel safer since having it. I use its app too and it's good.

I knew about Protection 1 through USAA and they offer a discount for being a USAA member and the military discount. They pretty much provide the same service as others but I chose them because of their difference in pricing. Installing it was easy, I did it by myself. Their web and mobile control are all really easy to use as well as very handy. I do like a couple of different features on it when using the remote features. I can lock and unlock the door if I want to, as well as the video options. I can look in at any time that I want to if something does happen or if I get a text alert about something. Their team members are all extremely courteous, professional and very helpful. Any time I've had a question, they've always been ready, eager, and willing to answer. Now I don't have any worries about anything at all.

I had a home security provider when one of my family told me about Protection 1. I've been with Protection 1 for 2 years now and I like their service. The installation tech came and I don't have any problem with the representatives. I like the phone to connect the home security system but I need to contact them about that as I have few more sensors that are not working. Protection 1 is a very good company and my experience with them is excellent.

I've had Protection 1 for my business for about a year now, and I've also been with them, through all the names they were known then, in my home. The system has been working great. A week after we had it in, the system went off and we had a good response from them. We feel better that we have the system and we will stay with them.

Protection 1 is a whole lot better than the previous service provider we had. We've been using them for at least three years now and I like that they don't call me over every little fender bumper. A technician came in and installed the system for us and he's perfect. Also, the reps are always nice when I call and if I need something fixed, they're here the same day. I'm really pleased with who we're using.

Protection 1 seemed up with the technology of the times, which is really important. They're the right approach to go wireless and automated and mobile device controlled in home automation since a lot of the other installations or equipment are still based on 1990’s and early 2000’s technology. Installing it was very easy and simple. They were very quick to get back to me with any information regarding my questions. We're using their mobile apps and it's fantastic, and I believe they use alarm.com. They seemed like a really great company. I feel a lot safer since using them.

I had Vivint before but I like Protection 1 better. Their service is going well. I installed the device easily and their web control is cool to use. Using their service is a plus.

I've had Protection 1 for about a year, and before that I had Safe Touch. Both have their perks, but as technology advances some things are a little nicer to have. Safe Touch has an older system so it just monitors, whereas Protection 1 has apps for my phone which is awesome because if I happen to leave and forget to arm the system, I can just do it from my phone. It is a little more user friendly and everything is pretty much straightforward. It gives me peace of mind. My smoke detectors acted up one time and it was taken care of. I just hope that it continues to be good in the event that I have to need it.

Protection 1 was recommended to me and the company offered self-install and the best price. So far, their service has been great. I get automatic notifications if my batteries are dying. I use their mobile controls, which I like, all the time. Their team called me when I had an alarm that went off and I had a positive and nice conversation with their members. The system is there which is helpful. It is what I need and it does what it's supposed to do.

Protection 1's service could be a little better. They have a pretty decent pricing and I like the warranty coverage I get as a USAA member, but whenever we have issues, service is not there. We've had it for a little over a year but we are still having the same issue with network connections on the actual keypad device. They’re bouncing it around from one network service provider to the other. It’s always passed with something else.

When our previous security provider ran out, we switched over to Protection 1 and it's a little easier to keep. The installation instructions were much easier than the one we used to have. However, key went off for some reason once and I didn't know what went wrong. They called us but we weren't home. Nonetheless, I feel safe having the system. It's doing its job and we have recommended it.

My son-in-law tried to kill my daughter in our house so we had to do something. The guy who installed the Protection 1 device was friendly, thorough and honest. My dad opened our door once without realizing that the alarm was on so twice it has gone off, but the hard part is knowing what to do when it goes off. The other day I was pulling in the driveway and I got a phone call from them when I'd never gotten one before. I wish it would say which door was open because our garage door had blown open as it was a really windy day, but it was good to get the alert. I went in the house and the police weren't happy that I did. I should've waited until they came.

I used Mountainwest before and Frontpoint is much better than them. Frontpoint's a great service but they need to do better at installation. We had to have a technician install the device and he sold me equipment that I didn't need. Then he couldn't install everything that we were supposed to get so they had to send another installation person out later. It took about two or three months to get everything up and running. It was pretty bad, but we worked through it. We love the interactive features of the system. It's awesome. It's also more convenient because we can remotely give people access to our house, so we don't always have to be there when things need to happen at the house.

I have Protection 1 for a little over a year. Installing the device went very smoothly. There was a system already wired and the installers were able to take advantage of all of that and it was very helpful cost-wise. They didn't have to go through all the walls. I was then shown how to use everything and set up my smartphone. The Protection 1 representatives have been very helpful. I had a problem wherein one of the sensors didn't work, and they told me how to bypass it until someone could get out and fix it. They were also out another time when I had a problem with the "master box." I asked if it was something that I could fix and they said no. A man came out and climbed up on the ladder and fixed it.

Our company has been using Protection 1 for two years now. They're great. Their technicians came out and did a service call once, and they were super nice and courteous.

The sales pitch he gave was great however almost everything we were told was false. On the peek in we were told that was unlimited. It is not. You only get so many peek ins a month. We were also told a few other things that we never received. We've had issue after issue with them. And of course when they talk to the salesman he says he didn't say that. Well FYI Protection 1 your salesman is going to say that wasn't promised. He don't want to lose his job. For us the issue had to do with that salesman because we did not get what we were promised nor what we thought we were paying for.

Protection 1 is much better than my previous home security provider wherein my price would go up all the time but I wouldn’t have any changes in my service. But Protection 1, for over a year now, has had the same price with more features. The guy who installed it was very professional. He taught me how to use the system and made sure I was comfortable with it. We love the mobile app and we use it all the time. If we accidentally set off the alarm, their team members always call really fast within 10 seconds to make sure that we're okay. I've had wonderful service from them.

We've been using Protection 1 since 2005. They were the ones that were providing services at one of our houses when we first moved in. They've been fine so far and as a security system, it works.

We switched to Protection 1 because of their salesperson, who sounded very professional. He gave me a good product and offered me a reasonable deal. It was excellent interacting with him. For the installation of the system, they had a tech come out, who was also excellent and thorough. The only issue was that he was a little rushed at the end and we couldn’t do the programming for the web and mobile controls that I would have liked to have had done prior to him leaving especially that I'm an older person and not tech savvy. He also put a hole on the wall downstairs. But other than that, he did a great job and he cleaned up.

I got Protection 1 for my wife when I'm not there, and have had them for over a year now. It's easy and convenient to have, and I feel safe since setting it up.

So far, our experience with Protection 1 has been fantastic. We decided to use them due to their cost. The installation went great, and everything works fantastic. I haven’t had any issues. I called the people at Protection 1 a couple of times to add things to our service and everything went great as well. We feel much better knowing that our Protection 1 system is there.

About a year and a half ago, there were break-ins in the area, and the people here had cameras installed and they're recording everything. So then I decided to get involved in a protection program and that's why I turned to Protection 1. I was looking on the internet for home security providers and called around, and Protection 1 gave me the best price for the features that I wanted, and what they had to offer was what I was looking for. Before having their security system, I just had my hand gun.

We've had Protection 1 for a little over a year now. Their tech came out to install the device and he was really friendly and answered all our questions. I really like the mobile app on my phone and I use it a lot. Whenever the alarm went off, they're quick to call and make sure that everything is safe. I feel safer having Protection 1's system.

I originally had ADT and I wanted them to put monitors in all my windows but they only allowed me two doors and two windows. They also wanted to charge me an extra $48 for every window and I have 13 windows in my house so I said "No." Then I asked a neighbor who had Protection 1 and he said they had good service. So I looked online, got the number of Protection 1 and called them. I told them what I needed and they said they could do it so I went with them. I ended up paying less of an installation fee than I did with ADT and got all my windows and doors monitored plus the motion detectors for the same price that ADT was charging me per month. Also, I had fallen so I got their necklace system too.

The representatives at Protection 1 have always been friendly. They called a few times when something set the alarm off for some reason. We don’t let people in, and I like when the doors are locked. My experience has been all right, and I'm happy with them.

Protection 1 is convenient and reliable. I haven’t had any problems. I’ve recommended them.

I referred another business to this company. They billed me for other people (my wife paid the bill thinking it's ours). They refuse to make a refund. Services I called, I was told that I have to pay in order to restore service. They told me that I have 5 year contract (by the way the contract expire). Lies lies lies. Any way I talked to several managers lately the office of the CEO. The person name Valerie **. Office of the Regional Vice President sent me an Email after I filed a complaint with BBB twice. I call her 3 times leaving massages, no call back. Bad company. They promise me a overnight check and never got it.

The salesperson was going door to door trying to sell security systems and when I told him "no" THREE times he was rude stating "I can see why you aren't interested" and continue to pitch his product. When I finally told him I was going to close the door, he took a step TOWARD the door as it was closing! I cannot and will not tolerate that. What if it was my daughter or wife that had answered that door?

It's been about a year since we installed Protection 1 as a precautionary measure. We thought that they were a decent choice based on their user ratings online and also our neighbors who had it didn't have a problem with them. When we ordered the device, it did not come with enough of the right equipment and then they installed them incorrectly. I had to ask somebody else to come in.

Overall, I had a good experience with Protection 1. Everything's been fine and it was really easy.

My overall experience with Protection 1 has been very good. One time, I had to call them ‘cause there was a problem. They sent someone out and fixed the problem. They’re very professional and helpful.

When I was in charge of St. Luke's Church, we applied for Protection 1, and it has been our alarm system there ever since. When I needed a system for myself, I also got Protection 1. Sometimes, there are some problems but they're not something that we can't solve. Also, they are more expensive compared to other agencies. Other than that, they're good and I'm happy with them.

We are satisfied with Protection 1. It is a good system. Installing and operating it is not difficult at all. However, the key panel when we enter the code doesn't take it. It happened once and then they called us. It never happened again because we usually use our key chain. But we have fewer worries since we have our system.

I had no problems in installing the security device. It was very easy. I use the mobile controls and it's convenient. We had a battery issue and Protection 1 sent somebody out to fix it for us. We had an alarm system before but we just never set it. With Protection 1, we set it every night, and we feel safer. It’s been a satisfying relationship with Protection 1.

Protection 1 offers more features and it was easy installing their system. The web or mobile controls are good. I've been using the system for a year now and since having it, I have no worries anymore. I hope it serves its purpose when I need it.

We were with another company but in two years our cost had gone up. We called them and asked if they would be able to bring it down. But, they were unwilling to do so. And it was right around the same time that a gentleman from Protection 1 came by. We also needed to change our provider because some of the sensors needed to be re-put up and redone since we had to replace all of our windows - we went from a slider to a crank out. Our previous provider was going to charge us a huge amount to go and do that, and Protection 1 said, "If you want to want to sign up with for service, we can throw in this extra." They gave us a little camera, so it was nice.

When I requested service, Protection 1's technicians came quickly and their work was good. It's an alarm and security business and it's very important that the service is prompt. If not, then it's not good. Overall, I'm pleased. I would recommend them to a friend.

I have Protection 1 for over a year now and the device is very simple to use. I heard about it through my bank. The guy who installed it was very knowledgeable of what he was doing. He did what he was supposed to do and I haven’t had any issues.

I've been with Protection 1 for over a year. I had them install the security device because I’m renting. My brother and I watched the installation, and it was very easy. The tech walked us through what we had questions on. The people at Protection 1 were helpful when I was setting it up. My alarm went off a couple of times due to window or glass break but nobody called to check on it. I called and asked why nobody called and checked on us. The rep said he could see where it went off, but there was an error so they didn’t call. The person I spoke to couldn’t give me a good answer why nobody called. Other than that, my experience has been fine. I love using my remote. A notification goes to my phone to tell me that the system has been accessed. Luckily, I haven’t had to see how it works.

The sales guy told me installation was going to take only a couple of hours, however, I had to stay the whole day and had to take a whole day off of work, and I wasn’t ready for that. I've been with Protection 1 for almost a year and everything is good. I use the mobile app.

We moved to a new house and the alarm system that we had had to be replaced. We have USAA Insurance and their site listed Protection 1 and ADT as two of the recommended providers. We called both of them out to the house for estimates. We had an existing alarm system and we were looking to keep the original one and just make it better so that we didn’t have to put in a whole completely new system. The Protection 1 person was very thorough and complete. He was a lot more professional than the ADT person who couldn’t give us a specific answer on exactly what we needed.

Installing the Protection 1 system was pretty simple. At the beginning, the sensor would go off in the living room area - it was a little sensitive. But they tested the camera. I also use the mobile and web controls for arming and disarming all the time, which is very accessible. I have lesser worries now since I've been with them for 13 months. But maybe in the future, if they could have a video camera, instead of the snapshots.

We've had Protection 1 for a little over a year. However, I felt like the technicians who installed the system weren't that knowledgeable on the version that we had of the Beco technology where I could watch the recording and I don't know if that's because Beco has a lot of different versions or what. But it is nice to have the video when it's working because we didn't have that before. We're also having issues with the cameras because they stop recording and just go blank. Two of them have been replaced and we're still having issues with one of them. Then another one went down so we're trying to figure out if it's the DVR or if it's the camera. It's kind of one thing after the other that's been going on since day one so as of right now, it's not that dependable.

When we initially set the system up, we had a couple of questions and their team answered very well. Being able to access the system anywhere anytime was one of Protection 1's selling points. One of the best things I like is being able to control the temperature of the house. With Protection 1, I've had more peace of mind.

I've had Protection 1 Home Security for ten years. I used them for my business. Regarding installation, their rep has been good but there has been issues with the sprinklers. The rep called us out of town and Protection 1 had a third-party installer come and deal with that. About three times the communication channel broke down. The parts were delivered to us, not to the third party installer. I would also talk to the Protection 1 person and schedule a time, but that never got to that third party. I’m also still having problems with the system. I don’t know if it’s the connection. There would be random beeping and the panel would indicate a low or critical battery level on the panel. Also, in the last couple of times I’ve used the remote, it doesn’t disarm. It’s not been easy with the system in the last month. I’ve been too distracted to deal with it. I need to call the rep and have him get somebody to make other adjustments to the system.

I love Protection 1. We have them for a year now and being able to access the system through my phone works great. The only problem I’ve ever had is when we first got the system, they talked me into using wireless cameras and wireless cameras in a security system just aren’t a good mix. Wireless cameras suck. I’m a retired policeman, I’ve worked in IT and there’s a place for wireless cameras.

Protection 1 offered a better deal so we went with them. We have been with them for over two years. Whenever I call their customer service reps, they're always great. They solve the issue right away.

My parents had Protection 1 and I've been using mine for one year now. It's the first system I've used and the price is a bit cheaper than others. Customer service has been really helpful and good.

The customer service of Protection 1 has been excellent and their web and mobile controls work fine. A friend told me about them. I've had peace of mind since having their system.

We've been with Protection 1 for over a year now. Installation was easy and customer service has been great. I feel okay if I forget to arm the system when I’m already far enough away from home because I have the mobile controls. I have less worries having the system.

I’ve had ADT before and ADT has more to offer. With the system we have in our house with Protection 1 they couldn't offer the same digital panels upstairs and downstairs of our house. They didn't have antennas to get good signal, so a lot of the wireless stuff we wanted they couldn’t do and they had to tie the system through the internet, which constantly goes down so the alarm system goes down.

My soon-to-be wife mentioned Protection 1, that it was a service USAA offered at a discount price. I had a technician come out to install the system and he was great. Also, the team at Protection 1 have called and it was a good interaction. I have less worries since having the security system. If anything is out of the usual, I'll definitely be getting a call from Protection 1 and that gives me more peace of mind.

I saw Protection 1 driving around town and then read about them online. I had their security system installed by the builder of our newly built home. I've been using Protection 1 for over a year and everything's been great with them. And their customer service reps are great.

I trust USAA whenever they recommend something 'cause I know it's been vetted by them. USAA was also offering ADT but for some reason I decided to go and try Protection 1 which was a name that I hadn't heard of before. One guy came and did the installation and it was easy. It's the first security service I've had. I hate that I have to pay $40 a month but that's the going rate. They're not crazy more expensive for the service they provide so I'm happy. Their staff have always been very helpful, friendly and they address my concerns. Being able to access the alarms and controlling them through my phone is totally easy and a good thing to have.

We interviewed and got quotes from five different national and local companies and the tipping point for Protection 1 was the USAA connection. Installation was fairly simple because a great portion of the system already existed in the house from a prior owner and a different system for a company that went out of business. There was a lot of the hardwire already done.

We did some research but because my parents have been with Protection 1 since the early 2000 and have been satisfied, we just decided to go with it too. However, they ended up not getting a referral gift card that they were supposed to receive. We were also supposed to get three months free and it never happened, which was a little upsetting to us. My husband had to call multiple times and so it was kind of a nightmare.

I got Protection 1 because of their price and USAA. I like the system's web and mobile controls. However, their customer service isn't so great, though. I had some issues with my account and the way they had set it up originally. They didn't deliver on things they had promised.

We switched over to Protection 1 in March from another security company. We've had nothing but problems ever since. The camera they installed keeps going in/out, and when we came home one night the entire system was down. The control panel was on battery backup and wasn't recognizing the door being opened or closed. I contacted protection one the following day using their online chat service. They said they could send a tech out and there would be a $25 service fee to come out and it would include parts and labor under the warranty. So the tech came out a couple days later and replaced a battery in the control panel, transformer and the battery back up. At no time did the tech ever say this was covered or not covered under the warranty or how much it would be.

I have Protection 1 at my business for 20 years and I got it for the house last year. All my neighbors have ADT, but I didn't. I went to Protection 1 because I had it at the business for so long. But if I would've went to ADT, I would've gotten a better deal. Protection 1's rep told me he was going to give me a good deal but I'm paying way too much, $45 a month. My neighbors are paying $30 and $35 so he didn't give me the deal that he said he was. I thought he would because I had been with them so long. Once the contract is up, I probably won't use them again there. Also in the 20 years I have them, they could've come in and updated my equipment but they never did.

In my father-in-law's house, they had AT&T before but it was too expensive and terrible. He had old systems on and if something went wrong with the system, like a power outage, nobody was coming in time to take care of him. For a good service at a lower price, Protection 1 was better. I installed it and it was easy. The longest part was at the end of installation where we had to call up the tech and go through all the different contacts and names.

Protection 1's reviews were good so I went with them. Installation was easy and it's great that I was able to use the mobile alarm controls. Since having the system, I don't worry about my family as much if I'm traveling. It's been a good experience overall.

When we were moving to our new house, we were trying to go with ADT. However, the employee I was trying to set it up with was not very pleasant. USAA is our home insurer and they recommended Protection 1 as an alternative. We got the system and have it for over a year now. The web and mobile control features are awesome. I use it all the time and it's convenient and a powerful feature. They're also trying to improve the interface a little bit. We had a weird malfunction after being in for about five months. I called Protection 1 and told them what I saw in the board. We reset it and it worked fine.

We had Protection 1 for years. We had them originally back in 1990s and have gone with them since then. We went with ADT for sometime but we went back to Protection 1 because ADT continuously increased their prices. We had a little problem with Protection 1 at first when the device was installed though. They put a motion detector down too low and it caused some extra activity that wasn't really needed to be regarded. But they came out and readjusted the things, and we haven't had any problems since then. Protection 1 is a good fit for our situation.

It was easy to install our Protection 1 security system. Additionally, with the mobile app, it's easy to access and control our system anywhere at any time.

I've used other home security providers before and Protection 1's price is lesser plus, they gave us another motion sensor. In addition, the installation of their system is easy.