Protection 1 Reviews

I have a "Do it Yourself" system with Protection 1. I had to sign a 3 year contract which I hated doing. My fault, my credit card number changed and I forgot to inform them as I had autopay. After an email saying I was late with payment, I called and updated my card and thought all was good. Two months later I got an email that I was behind on payments; how can that be, I have autopay? They only used my card for later payments, not the one that was past due; no explanation for why. That was problem 1.

Protection 1 sux! Bought a new home with a current and active system and Protection 1 will not let me out of the Contract. My apt lease expired and I can't use their system at the new home. They won't work with anyone. "Dwayne" stated "we are working with you, if the new person that moves in the apt takes over the contract." As if I have control on when it gets leased and if they want the service. I will never use ADT/Protection 1 again. I have been a customer for almost 20 years! Go with anyone else but Protection 1! I had a lot of issues with the system in the beginning as others had too.

Stay away from this company. I have been with them 10 years and we sold a lake house that we had their services. They say I have a verbal contract with them for 2 more years. They can't give me anything to show this to me unless I get a court order. So they want me to pay 750 to cancel them.

Protection 1, now ADT has a terrible billing/customer service department. We have had constant problems with them. It started when our card on file expired (October) and the payment declined. Our fault we missed updating. No problem, we immediately took care of it and put a new card on file. We were told that it would take effect right away and nothing else would need to be done. Afterwards, for the next couple of days, we continued to get calls demanding we pay them because we were "overdue" so Protection 1 said. We kept providing the confirmation number and we kept getting the same excuse, "oh well you're on a call list and you must not have gotten updated." Fast forward to November's payment. We get another call, "you're overdue, we need you to pay, we can use the card on file...blah blah blah".

I wouldn't recommend Protection One to my worst enemy. Junk equipment, and worst service. Do yourself a favor and search reviews before picking a security company. Or better yet, find a local security company. Since we switched, the nightmare ended. I can't say enough about how bad this company is...

I called several times over a month and told them to stop billing my card. They promised they would and bill the appropriate person. They also said in two conversations for me to look out for a credit to appear on my card. Needless to say it never appeared. My last conversation to complain was greeted with indifference and a claim that they had no evidence on their computers that I'd called, and yet they had the name of the new person to bill at their fingertips. Shabby company, don't use them.

Worst customer service ever, leaving, not paying for this anymore. Can’t use it, don’t work, avoid them! Absolute worst customer service for an “alarm company.” She wanted to argue, told me to go to a hardware store.... yeah, ok, #byefelisha ...

I do not recommend to sign a contract with these people. After I received an device for "FREE" they make me a tricky contract for 3 years. I never used it for my apartment and paid for almost 2 years of 3 years contract. Cancelation makes difficult and need to pay $500 + month +..=$600.

Upgraded my system last month with this company and it hasn’t worked properly in weeks. Goes offline constantly, causing a very loud alert at all hours of the night until you acknowledge that you have read that your system is unable to work due to being offline. Think you can get someone out there quickly to resolve this problem? Is four days an acceptable window? Not to me it isn’t. Nearly everyone I have spoken with On various levels of their customer service is BEYOND rude. Really unhappy with my decision to keep this company. So you purchase this system to arm your home, pay a lot of money, and your home is unarmed 24 hours a day. What am I missing here? Don’t get me started on being promised camera install...didn’t happen. Trying to get ahold of someone to return to my home to finish the job is an actual joke.

I'm up at 1:56am in the morning tired. My 80 year old father is up too, because we just upgraded a week ago but for some reason everytime I walk down my stairs my alarm go off and says my front door or garage door is opening. I call yesterday and they tell me a person will be out next Wednesday. I set my alarm last night. It goes off at 1:54am like someone breaking in. We all up running checking the house. No doors open. The alarm just went off on its own. I get a call and let the representative know what's going on. They tell me for someone to come see as a emergency call it will be $184. Hell no. We been with them for over 13 years faithful.

I was a customer of theirs for many years but after buying an older home with an existing Protection 1 service I asked for upgrades and was told no... The service tech that came out to check out the service left the very old battery unreplaced and the back sliding door sensor didn't work... More visits didn't fix the issue so I changed companies and was then presented with a $750 dollar cancellation bill. Horrible customer service.

My equipment delivered on Aug 2, 2019 and I was told my 20+ reps my commitment was complete. 2 months later I received a bill for $718.06!!! After being an ADT customer for about 25 years with excellent service, when I moved to OR I was forced by being a hostage into a Protection 1 contract. The service in OR began on April 20, 2019 and NEVER worked and kept giving me scary alerts that someone was in my house during the night and that my house was being burglarized when I was out of town. My friend said the keypad locked up and froze and she could not get it to shut off or take the code either....but that is another story. After a very scary false alarm episode when I was traveling the weekend of July 27-28 2019, I knew it was time to cancel service. This is the short version of the nightmare I experienced, lots more details I can not include in this few words.

Issue 1: I first called to discontinue service and was informed I was done. I continued to receive bills so I called a second time and was informed I needed to submit the request in writing. Continued to receive bills so I called a third time, the information I submitted was insufficient. Continued to receive bills. Called a 4th time and they let me know they have monthly billing cycles so I was tied down for an extra month and they need 30 day notice so looped me in for an additional month. All told 6 MONTH PROCESS TO CANCEL.

This company is on my list to never do business with again. Watch out for long term contracts that they try to get you to agree to. When you do fulfill your contract and then cancel, be sure to document your request and ask for email confirmation. Otherwise you may find yourself with a your word against mine situation. I'm tired of doing business with companies that just try to squeeze every penney they can out of me. I am switching my business to smaller, local companies that have actual people that I can talk to face to face if I have any questions or issues.

We have only had security system for a few months now and have had nothing but issues with it. The front door sensor, battery kept dying and saying it wasn't connecting, then you guys sent us a new front door sensor(and charged me for it). Wtf. It worked for couple weeks. Now it's not working again, for way more than a month. We are not happy. We would like to cancel service without penalty. My wife wants to call the attorney general and Better Business Bureau and give you guys a bad Google review. I told her no, so let's see what you guys can do to make us happy.

Went for a self install system. BIG mistake! Went for a 3 year contract. $750.00 mistake! System was defective. No local technicians. Said the system could be moved. Not without technicians! Run from this company.

Called very recently to get lower rate. A lot of the phone call was dead air. They insisted I agreed to an extended contract of several years & that this was recorded. When it was stated that a recording could not be edited, I had to laugh. This is 2019. Of course it can. Just paid a ridiculous amount to cancel, but I'm done.

I fulfilled my 5 year contract with Protection One / ADT in June of 2019. I went from a contract to a month-to-month payment option while I shopped around for a more affordable security system. On 8/21/19 I contacted Protection One - ADT to cancel the service so that I would not be charged for a month where there was NO SERVICE. I would have cancelled sooner but I was locked into a 5 year contract with a $750 cancellation fee if cancelled before the contract was up.

After switching from ADT to Protection One, I have tried since JANUARY 2019 to get billing issues resolved. They have failed to resolve anything. 12/2018 I moved to a rental residence and switched from ADT to Protection One (PO). PO stated signing up for services with them would void out previous contract with ADT. In March 2019 I received a late payment notice from PO. After calling, they determined the monthly payment that was being drafted from my bank account was going to ADT instead of PO due to a "glitch in the computer system". I was told ADT would refund the monies paid to them (would take 4-6 weeks) and, when I received it, I would send it to PO to maintain payments. This was never done. In, I believe, June 2019 I began getting collection phone calls. I, again, explained everything and was directed to Account Management.

I was customer of Protection 1 for 14 years and my last contract ended in 2017. When I called to cancel my service before new billing cycle, customer service agent tried to entice me my reduced charges as well as price lock option for 5 years. They reduced my monthly bill to 22.95$ but never sent me any confirmation. When I called them again that I am not interested in any of their offers they told me to give 30 days written notice to cancel. I was told earlier that I am not in any contract but need to mail my cancellation request to their KY address.

I have been in a contract with Protection 1 for 3 years and went to renew my contract and was given a rate $10.00 less and now a 2 year contract. I had told the customer service representative my issues with my recordings limiting me to 1000 recordings a month. I am a salon that is open 7 days a week and I need continuous security. I called them back and said this is the same system and they said, "Let us see what we can do"... I call back to get this GREAT DEAL. LOL. NOT SO MUCH.. So instead of a 2 year contract they want me to sign a 5 year and pay $800.00 for install. I said I was not going to do that so they told me, "Well you signed a new 2 year so you have an agreement." So to get out of my contract he let me know I had to pay the full 2 years now which is absolutely insane OR take their new offer. Do not sign a contract with this company. Go elsewhere!!!!

My husband and I bought our first house and got Protection 1 home security services in Sept. 2015. Initially, we were happy with the service and I knew we were in a 3-year contract. In Oct. 2017, I received a promotional email regarding a reduced monthly rate for Protection 1. After calling customer service, we got our rate lowered but I was never told that by changing the price it would start a new 3-year contract. Fast-forward to 7/22/19, we decided to go with SimpliSafe because over the course of 3 years it was much cheaper to purchase the equipment and pay $15/mo, rather than $41/mo with Protection 1. I thought we were out of the initial 3-year contract and paying month to month, so we went ahead and purchased the SimpliSafe monitoring equipment and set up monitoring service.

I have been a customer of TNT that was taken over by Protection 1 for the last 8 years. I just updated my phone provider and now have discovered that my alarm system will not work with the digital phone service. I have been trying to find out what needs to be done to get my system working again. Protection 1 wants me to sign a new 3 year contract before they come out to see what needs done. During the fix of my phone system it was discovered that the monitoring of my motion detector, glass breakage, window sensors and front door are not even connected to the alarm system! I have been paying for services that I was not getting provided. Protection 1 is telling me it is my fault. I have finally gotten an email response that a cell communicator will need installed but I can not find out if any of my alarm equipment will be hooked up to work if they come out to add that part. I have asked by email 3 different time and still no answer!!

I am very disappointed in this company. I moved into a rent house in Oklahoma in August 2017. My rental agreement was for 21 months. The house already had the system in it and I was told I could take over the contract for the duration of my lease then landlord could resume so I signed the paperwork. Fast forward to May 2019, I call to cancel and I was told that I had signed a 3 year contract. I had no idea this is the paperwork I was presented or I never would have signed it! I called I and was told that they would allow the landlord to take over the contract but when he called to arrange it, they said he would have to sign a new 3 year contract! So shady! If they had let him take over the contract, he probably would have continued it for as long as he owns the house and I would have considered using them when I get my own place in Texas. Now they’ve lost 2 customers and I will warn everyone I know not to use them!

Well protection one has been a terrible mistake. I've wasted money on for the last eight years of my life. First 5 years were okay but then we moved.... Let's start with installation, the tech told me he could not place the equipment box in my basement because he didn't have access. So he puts in into my dining room closet and then puts keypad on the other side. I hear noises like drilling into metal but I assume he knows what he's doing and it was our new house so I wasn't familiar with duct work.

I have been a customer with Protection 1 for over 3 years now. About 2 months ago I have been having issues with my account. I already set up my account for automatic deductions to be taken out every month. However, I have been getting late notices that shouldn't be on my account. I received statements on 6/3/19 and 5/22/19 for past due accounts. I have checked my accounts and 45.48 has been taken out for the months of May and June. I know Protection 1 possibly has switched to a third party vendor to manage accounts. However, late notices shouldn't be applied to account when autodraft is already set up. This doesn't make any sense. You're simply charging customers late fees and then send a bill out after the due date. If the account has been set to autodraft, and then the customer shouldn't be charged late fees. Thank you, A paying customer Brian **

We called ADT to get a security system prior to my fiance leaving for military training. The process was easy and smooth up until it arrived. To my dismay and without any forewarning, we received a Protection One package. Very confused we looked it up and saw that ADT was acquired. The equipment looked nothing like what was on the ADT website, it looks offbrand and the monitoring screen doesn't even look similar. We called ADT and asked to return it and get the equipment we thought we'd be receiving. They said they couldn't and would have to charge a restocking fee that was more than what we paid originally for the equipment.

Protection 1 is the only service provider that has told me I must pay for the next 6 months service even though I’m moving. Three year contract is hard to imagine and really don’t recall that being highlighted when setting up system. You pay for all the equipment, upgrades, service calls and monitoring... It’s ridiculous to pay even after you move out. I will be sure to let the people in my 1000+ homes new neighborhood know on the community Facebook page to use any other service! ADT should reconsider having this be part of their product line. I used ADT for years prior to this and never had a negative comment to make. Protection 1 should be Protection None.

Bought this system to monitor home temp in a newly purchased home in the UP of Michigan. I was assured it was a total plug and play system. This is not that, was assured 3 months ago a tech would install, as of today they say I’m 3 months in arrears and 895.00 to cancel service. Total rip off since 2017.

I have an older home not able to hook up door or window alarms. Called many times to cancel. They always tell me to try this or that. Paid monthly fee for over year and then stop paying. Now they are sending me to collections.