Protection 1 Reviews

I've been a Protection 1 user for about a year now. I like that their equipment was wireless and that their price was good. Their system was easy to install and easy to use too. In fact, I installed it myself. Their mobile app was very easy and convenient. Their reps were very helpful when I called them one time. I feel safer since we've installed this system.

I had a different home security provider at my other house but the one I bought with Protection 1 is more updated. I feel safer with them, too. Their customer service team was very helpful.

We had Guardian security before as our home security provider and I like Protection 1 better. The people who did the installation did a good job. Also, I love it that I can control the system remotely which is one of the reasons why I got them. With the security system in place, I now feel safer.

Protection 1 seemed to be the best product or value when we got them. I've had them for a little over a year and I've had more peace of mind since.

My parents have Protection 1 and they said they never had any problems with it and that they like their service so I got them too. They were already activated and we just needed to install them the right way. I use their mobile control and I love it. I feel more secure now that we have Protection 1. However, I noticed I have to change the battery on the the motion sensors. I haven't done it yet so it's been out for two months already.

Since we got Protection 1, I sleep better and feel safer at night. We're far more happy with them than our previous home security provider. The guy who came to install the system was pretty good and was able to do it efficiently. However, we had an issue recently where the camera went offline and we weren't sure why. They sent a technician out for that and it didn't work out so well, but we called back in a couple of days later and they sent out a different technician. He got it done in 15 to 20 minutes and it was a much more positive interaction. So we were really happy with the second guy that came out. Also, we use the mobile controls all the time and we love it. My husband primarily was using the remote from his phone. We don't even use the control panel except if I'm getting up really early, I'll go down and turn off our control panel.

We love our Protection 1 system. It's easy to maneuver and convenient for us to control our system from anywhere at any time. It gives us peace of mind.

The first home security provider I had for years was Brinks, then Brinks was sold out to ADT. I had ADT for some years, but I was unhappy with their services. The alarm would go off, they never called back. Then I tried the other alarm company that AT&T owns now, but their stuff didn't work too good. So I went with Protection 1.

I installed the Protection 1 device easily and it's awesome to use their mobile and web controls. I want to upgrade to the feature of being able to connect it to the lights, air conditioner, and garage and the prices we have are okay now, but the thing is when I add the additional features, it gets pricey. However, I definitely feel that it's a good service. Also, once when the alarm went off, the Protection 1 people were able to communicate with my children. They were able to go through some verification process with the kids to a certain extent and I believe they made a good decision in not sending out the police.

I liked Protection 1's affordability and ease in installation. I also liked its usability as far as interface and consumer use. I highly recommend them.

We feel safer having our Protection 1 security device. I want to make sure that if the doors and windows were broken in at any time an alarm would be sounded, and Protection 1 covered these areas. The installation of our Protection 1 security device was easy. I'm using Protection 1’s web and mobile control, and it’s good. I’ve spoken with the people at Protection 1, and they've been very friendly and helpful whenever I needed to contact them.

My parents have had Protection 1 since I can remember in all of our houses. When me and my husband purchased our first house a year ago I went with the company that my parents have been with forever. They did the initial installation. When we recently got new windows and doors in our home, I called them and the rep advised me if I do installation by myself, it would be free. She’ll just tell me how to do it as far as switching up from the old windows and doors to the new ones. She can send someone to do it, but I chose the less expensive option and it was simple.

I used ADT and RedLine before, and I like Protection 1 better with one exception. I had an issue a couple of months ago when we had a contractor working at the house and the fire alarm kept going off because of the dust. I work in Mississippi but I live in Pensacola which is 100 miles to the east. The alarm kept going off and I got five calls from my wife, and in one of the calls, I could hear the fire trucks in the background. Anyway, the guys from Protection 1 worked with us pretty well.

Protection 1 is very good. They did a good job with installation and were very professional. The mobile control is a very important aspect of the system. I wouldn't get a service without mobile access to be able to look at the cameras and check the status live. I have two homes so I can't be at both at the same time so it's important to me when I have an alarm tripped that I look in why and see what's going on. However, I tend to get a lot of false alarms and it has got to do with when the power drops out. I've gotten a bill from the police because they've gotten called out a few times and now I get $50 bills for too many false alarms. That is my only complaint. But when I've called in to have devices put in and for troubleshooting questions, their reps have always been quick to answer and get back to me.

My uncle sold the Protection 1 system to us and it covers the overall house. Their mobile app is great. The other day, my four-year-old pushed the back door and went out to the backyard. We were at Walmart and we got a phone call, an email, and a text saying that our back door alarm is going off. They went ahead and called the cops since we weren’t at home. And when we got back, the cops were here and everybody had dealt with it great. The response time was quick and I’m very satisfied. I also love the fact that Protection 1 alerts us through an intercom system when we have tornado warnings.

I’m alone in my house and I travel a lot so I got Protection 1. It was referred to me by a girlfriend who has it too. I got it last year before I went on vacation. I told the guy who sold me the home security that I have a tri-level house and all the openings and windows should be protected. He was very accommodating, but the installer who came was not. I had some problems with him as he was in a hurry and tried to do a shortcut on the job. The job was not yet finished but he was letting me sign papers for the cost of his installation. Also, I have a three-car garage, two doors, one door from the family room to the garage and from the garage to outside. I asked him if they needed to be protected and if they included them. He told me that they didn't do those kinds of jobs and that I have to get some other company to do it for me. He was rude so I reported him to the company.

We were looking for a security system and Protection 1 seemed to have everything that we were looking for as we wanted to have multiple sensors in the home at the different doors. Everything was very easy during the installation. We've called them from time to time whenever there's a need to and we're very happy with their service. Whenever we need them, they're always there and they're prompt.

My ADT system was at least 15 years old and I changed some batteries in the sensors myself. I called ADT and told them that I was a customer enrolled in auto pay so they were guaranteed a payment every month, the system was old and I wanted it revised with some sensors, and they said they didn't want to do it. They'd given systems away for free so I said, "as a valued customer, you come over and replace all that and then we'll continue on," and they didn't want to do it.

Protection 1 is a great system, and I love it. Before I moved into my house, somebody broke in so I want all areas to be protected. I've been with Protection 1 since I bought my house in July. From the time I got the service, everything has been great. The guy who came in to install the device did an excellent job, and he explained everything to me. When the alarm system goes off, they always have a technician call me to check and make sure everything is okay.

We have used Protection 1 for a year now. Their system is nothing out of the ordinary. It's as good as any other products and there are so many other DIY devices that are a lot cheaper. They came in to install but they used the old sensors for the windows. All the sensors are somewhat old and they added new ones in some additional areas and then they just changed the panel. Their reps were knowledgeable. However, I've encountered a rep wherein I had to tell her what to do and another one who wasn't so friendly but overall, it's okay.

The system is awful and I want to get out of my contract with Protection 1. I've been shopping around and definitely I'm going to change it because I don't like the system at all. Basically, it goes back to when the tech was installing the system and having a hard time getting the signal to go over to the call center. I have unintentionally set my alarm off about three times and it takes about ten minutes for Protection 1 to call me back. Twice out of the 12 months I called to pay my bills, the person that I talked to said, "We're not reading your signal." So they helped me set the alarm off for 45 seconds and then turned it off and both times, they didn't get the signal right away. The last person I spoke with said that if I had the system connected to my cell phone, then that would do it. But it doesn't make sense because if it was connected or not, it's not the reason why the system isn't getting a signal.

Protection 1 has been my home security service provider for almost a year now. I feel safer and it's easier to work, and I don’t have to go through a lot of rigmarole with the web. The actual alarm itself is a good and state-of-the-art service, but the customer service is crappy. When I have a problem and call them for something, they don’t call back. I'd call back twice, sometimes three times. Right now, I'm having a problem with my billing and I'm getting overcharged for some things that I shouldn’t be charged for. And they're not keeping appointments. They need to call me and try to work something out with me because I'm getting to the point now where I'm thinking that when my contract’s up, I'm going back to ADT.

Protection 1 has been very good and I'm happy with it. I've been using it for about a year now. I've used another home security provider before and Protection 1 is better.

Protection 1 is my first home security service provider and I've been using it for a year. I got a discount through my bank. I did the installation myself and it was pretty simple. It's also great that we're able to access and control the system from anywhere. That’s the reason we got it. My wife feels a lot better about having it. It’s been really good so far and we have no complaints.

Protection 1 sucks. They didn't quote me right. I was quoted let's say $250 and it ended up being $450. I'm very dissatisfied. I'm not recommending them. I've been using them for 9 months and as soon as the contract is over, I'm out.

The people at Protection 1 were very friendly, courteous and knowledgeable. Their service is better than the other security provider I had before. The first installation I did myself was a disaster, but Protection 1 sent a technician out and it was a very good experience because he went through everything, showed me how to work everything, and showed me what I was doing wrong. I like the feature where I can peek in on the camera if I need to. It's very good. With my system, I definitely feel safer because I know that if someone comes in, the alarm will go off, and in fact, it's very loud. Overall, I have a very good experience with Protection 1, and every time I've called, they were able to answer my questions and all the stuff that needed to be done.

We went for Protection 1 because the name is well-known. My in-laws also use Protection 1. We are having an issue with our service right now that my husband has been dealing together with our sales person. It hasn't been resolved yet but he's taking care of that. I have one of the controls on my cellphone but I've been unsuccessful trying to get an app to work, so I end up having to log in through my web browser to manage it that way. It's very convenient especially if you left the house and you've forgotten to arm it or vice versa. Protection 1 was pleasant and easy to work with.

I've used Protection 1 previously for a three year contract a while back so I decided to use them again instead of other providers. I heard about them through a family member. The installation has been simple and Protection 1's web and mobile controls come in handy. Since having the system installed I sleep better. It's easy to work with and I'm glad to have it.

It is important that my security service provider is dependable and Protection 1 delivered that. I had no complaints about their team at the time I ordered their system and have been using Protection 1 for about a year now. Setting their system up was simple and their web and mobile control feature makes things easy. The experience they gave me was above and beyond. I'd recommend them to friends and family.

I have canceled with Protection 1 since I had to move. But their team was very courteous and my experience overall was very good. I would definitely use them again.

I've had Protection 1 for about five months and I feel more confident because now my home is protected again. There was a person that came out during the installation, and they were very friendly and explained everything. Their customer service has been very helpful and professional when I call.

Installing the Protection 1 security device was easy. And we were able to have the support over the phone getting it started and also when we moved. Protection 1 sent out all the replacement sticky stuff quickly, so we got that all taken care of right away. Then we've had them call the police for us a month ago. It was a false alarm but it's nice knowing that they were quick about it. We really like them.

The people at Protection 1 have all been very professional including the guys that installed the security device and these guys did a good job. Customer service was good and the product works great. I have the remote control for the system and it's a great feature and benefit. Since setting up the system, I have fewer worries.

I have been using Protection 1 for about a year. The guy that came out to install everything was a nice guy, professional, friendly, and very informative. I like the system better than my previous one because of the newer technology. Everything's working great and I'm comfortable with everything.

I moved from Ventura County to Bakersfield. Everybody has alarms here and I’ve never had an alarm before, so I figured I might as well get one. I had signed up for a company out at Virginia, but didn’t feel like installing the system myself. I was impressed by the Protection 1 at a friend’s house, so I decided to go with them. It’s a little more expensive than ADT, but I’m okay with the price. The installer was great. It took him over two hours, and I could only imagine how long it would have taken me if I decided to do it. I use the remote most of the time while I use the web and mobile control occasionally and it's a nice feature. I also have infrared cameras at the door locations that take pictures if the alarm goes off.

It's been a good experience with Protection 1 so far. They’ve been helpful in making sure that our home and family is safe. The technician was super friendly and very knowledgeable and customer service have been very helpful. Being able to control my system from anywhere at any time is helpful to make sure that our home is protected without having to be here. I definitely feel safer having it.

We consistently received very poor customer service with this company and so as soon as we thought our contract was up, we cancelled and hired another company. We kept receiving monthly bills and with several calls to billing, we were informed that we had misread our contract and owed hundreds of dollars. We asked for a final bill, but continued to receive monthly bills. We were told by their billing department not to pay those, but then we continued to receive monthly bills plus late fees. Finally they sent us a bill clearly marked "Final Bill", but still received monthly bills.

When I started working in our school, Protection 1 was already the alarm company. I had training when it was all set up, and the device's maintenance is pretty easy. Their team is very friendly, professional and helpful too. It’s definitely been a help in opening the school this year.

Our experience with Protection 1 has been very positive. Every time I've had to interact with someone over the phone, it's been great and they've been able to help me out very quickly. The phone call I had with the rep made testing up the system simple. It was very easy to install and more affordable than others. I use the mobile application frequently and it's very convenient. We have a childcare provider who's at the house during the day and there's been a time or two when it was good to check in on her to confirm that she was the one going in and out. The motion detector has the check-in still photo option and it's a good thing to have in the back pocket. I'm fully satisfied with the service and hardware they provide.

Our fire alarm installed by Protection 1 had gone off. There was no smoke in the house, the stove and oven were off, there was nothing to my knowledge to set it off. The wall alarm installed by Protection 1 had gone off almost immediately after, due to the fire alarm going off. The company called and kept telling us to hit the disarm button on the wall alarm and put in the password. We did. It would stop for a few seconds, then go off again, even though it read it was disarmed. The fire alarm continued to go off, the disarm did nothing to prevent that. They repeatedly told us to do it again and again and again, with obviously, the same results each time.

I had a friend who had Protection 1 and I've seen some of their signs in the neighborhood. I ordered their system and I'm satisfied with their service. It's very good installing their security device. Their mobile feature is good. One time I've experienced that the alarm went off and I could control the alarm through the mobile system. The only thing is I got a warning that my battery is low, so I have a service call pending. If I were gone on a trip, it's a little difficult to have Protection 1 come and service a battery or alarm that's not working.

When I moved into my house, I observed around my neighborhood looking at alarm systems different people have. Protection 1 offered a better deal than others and I have them for one year now. The installation didn't go great at first. They had to send out a new equipment to me after they installed the first time and it was kind of a mess. So the beginning was a little rough and I was on the phone with them almost on a daily basis with some problems. They worked to resolve the issues, however, every time I set my alarm, I have to bypass the living room motion detector because it doesn't work and I don't know why. Other than that, it does the job that I want it to do. It goes off if the door opens and the alarm is on.

I used ADT before Protection 1 and Protection 1 is a little better. They came and installed the security device and operated it. And they were courteous. However, I have a problem with some of the parts falling off the windows.

Protection 1's web and mobile controls are perfect and exactly what we wanted. The installers were excellent in setting up the system and since we started using them a little over a year ago, we can look in on our bedroom when we're across the country and we can keep an eye on things. It has given us a good deal of peace of mind because we travel a good deal and it's always nice to know that our home is secure. We get an immediate phone call if there's any kind of problem at all even if it's just a computer glitch. It's been a very good service for us.

With Protection 1, I feel safer and have fewer worries. I am satisfied with it. Installing the device was great, their install crew are friendly, clean and they explained everything to me.

I used ADT before but it wouldn't allow me to buy the equipment outright. They would force me to pay the monthly subscription for three years. With Protection 1, I bought the equipment and pay month to month. I also received some additional add-ons like cameras. I may not be at the site but I can easily disarm the system using the mobile controls. Overall, it's been a great experience.

I've used Protection 1 for about 15 years now on two properties. It has taken over an existing ADT device and it was very good. ADT was awful. The Protection 1 guy who came out was also fantastic.

Protection 1 is great. I have no issues with them. The installer I had was very clean and congenial. I use the mobile control when I leave the house and I like it. I'm glad there is a service like theirs that can protect me and my loved ones.

My wife wanted a new system in the house, so we got Protection 1. We've been a user for about seven months now and I'm grateful for it. We used to have Brinks but I like Protection 1 better because we don't have to worry about battery or how to replace it. With this one, I hadn't had to replace anything yet. It was very easy to install and since setting it up, I feel safe and have no worries. It was awesome.

I've been with Protection 1 for about four years and I've gotten other people signed up with it but lately, I'm not too thrilled. I've been getting some pretty awesome offers for new setup on the house where all of my windows would have sensors. I'd have a keypad on the front door and it would have cost the same as what I purchased last year on my new home when we installed all their new products. With them, I only have two window sensors and two door sensors for the 150.

We hired Protection 1 two years ago and they installed the system. They were very kind and courteous. I find it very convenient arming and disarming the system from my phone. So far, it's been good and we haven't had a break-in, but nobody's tried either.

We had Protection 1's team install our security device and we've used it for a year now. The door alarms wouldn't work correctly, but we got them fixed. Protection 1's web and mobile controls are awesome and I absolutely love the mobile. I feel a lot safer now and it's been a great experience.

Alarm was working great, I decided to have Cameras put in and the problems started. The Sales Rep "Gary lied" about the cameras and the service for them. The installer said that they do that. They made additional holes in my ceiling. They did not clear with me at first, ruined the AC unit in my attic, broke a molding on my entrance door and the installer was rude to the point I had to tell him to leave. I have complained and nobody is responding, maybe it's time for an attorney?

When we moved in the first house, I noticed a little box on the wall which looked like an alarm system so we got it because Pontiac has a lot of Michigan sex offenders and crime. I said, "We spend a lot of money on foolish stuff we don’t need and this is to protect our lives, so I’ll pay for it." The bill is under my daughter's name. We both take care of it that's why I know the password.

We've been using Protection 1 for nearly a year now and everything’s been fine. We’re happy with it.

I used Protection 1, which I've heard from a friend who works there, for about a year and they were better than ADT. Being able to access and control the system using my phone was convenient and it’s good to have the access away from home. The installer seemed to do pretty well since they got all connected.

We have two properties: one in Florida and another one in Illinois. We used to have ADT for our Illinois property, however, the price was going to skyrocket for the property in Illinois if we are to upgrade and have the wireless so we can get cell notifications. So we compared prices and decided to switch to Protection 1 and have been with them for about a year and a half now.

It wasn't hard to install it. I got Protection 1 because I have a psycho ex-brother-in-law who threatened us. We set it whenever we leave and we've been feeling secure with it.

We had Protection 1 service at a prior home. It was a company that had wireless access, which was a big deal at our former house to have the wireless cell phone activated system. When we came to our new house, we've kept the same system. When we leave the house, I feel a little bit safer. When we originally got the system, I was planning on traveling for business a lot more frequently and I thought that my wife would feel more comfortable with an alarm system, but that hasn’t really happened. Nonetheless, the system seems to be working fine. Overall, my experience with Protection 1 has gone as expected. It was absolutely exactly what was described to me, so I'm very happy with it.

I've used Protection 1 for about a year. I got my son-in-law to install the security system. I enjoy it and I've had fewer worries since setting it up. Last month, I contacted them because something was going on with one of the sensors in my bedroom.

Protection 1 afforded the different features. A camera was included with their baseline price and their service was good so I switched over to them from my old security provider which was ADT. Protection 1 is more versatile, had the internet component and mobile service. It also allows the ability to remotely check the status of my alarm and that gives me peace of mind. So far, I've enjoyed Protection 1 and I will continue to be a customer. I would recommend them to a friend.

My son works for Protection 1 and heard about them from him. I've had Monitronics before that. I didn't like them because they were just billing and not working out. It was too high so I went to Protection 1 when my contract with them ran out. I've been using Protection 1 as my home security provider since April of last year. There were no problems installing and running the security device. I can tell when there's a door open or monitor to see if the little dampers on the patio door are open. If we have a cook out, I don’t want that thing running and I know how to access it. With it, I know I'm safe and people can get in and out. I have a couple of neighbors who are set to be able to come in if there's an issue. I alarm it when I go to bed. It's pretty easy.

It was pretty easy to install my Protection 1 security device. I like that I can arm and disarm it using my phone. With Protection 1, I have fewer worries, and my experience has been okay.

Protection 1 has a good system. It's convenient for me, and the price is good. Also, it's wonderful that I can control my alarm system on my cell phone. I really like that. The men at Protection 1 answer quickly and if something is wrong with the alarm, they call me immediately. They call the police, and the police comes and responds really fast. The only issue I got is my screen sending me a note all the time about my battery that is low every month. I called the Protection 1 support and they said I need to change the battery to a lithium battery, and I like that because I am using a regular battery. Other than that, I'm really happy right now with Protection 1. In fact, another member of my family asked me about the service. I referred him, he got Protection 1, and he's happy, too.

Protection 1 had problems in getting the system installed, but once they finally installed it, I never heard from them. They don't call to check up on the system and keep up with customers. Then one time I had a problem where the alarm kept ringing and I couldn't turn it off. I called customer service and talked to two different people and no one knew where the main box is located that they put in. No one called me back to see if the problem was fixed. Customer service is not good and did absolutely nothing to help me.

We had ADT but had problems with the battery running out, so we switched to Protection 1. We haven't had a problem yet and we feel very safe. When there is an incident, I'll immediately get a phone call that there was whatever kind of a minor problem going on and it's immediately rectified. Everything has been good.

We bought a house in Tampa, Florida and it had an alarm system, but the company is on Jacksonville. I talked with them on the phone and they had nobody in Tampa. It would be too far away if I needed service. I also wanted to upgrade the current system to a graphical display. I talked to one company which was on the east coast and they were hours away. I didn’t like that idea, so I looked around. I talked to my brother-in-law who had a similar situation and he said he talked to Protection 1. They came out and upgraded his system, leaving the existing sensors in place and basically expanded upon that. So I did the same thing.

My brother has the same system from Protection 1 and I've had them for about six months now. The Protection 1 team was friendly and they had an installer come out and switch out the keypad and the brain. I'm a truck driver and out of town all the time, so I use the mobile controls all the time. I like that I'm able to log on and off from my phone and know when my system is armed and disarmed. That's one of the features why I ended up switching to them. Overall, my experience with them has been excellent.

I was with Protection 1 for 9 years and they steadily increased mid term. The last increase was a whopping 10% and they did not allow me to opt out. They claimed that it's per the contract that they may increase periodically with a 60-day notice. A. It's unethical to increase the rate midterm with no option to opt out. B. The 60-day notice was dated June 19 and the increase hit July 12th...

I used another security provider prior to Protection 1, wherein I paid less - only $19.99 a month. However, that previous provider lied to me a couple of times. They offered me that price as a special deal but they tried to increase it because I don't want to sign a new contract and told them I'll stay with them on a month-to-month basis instead. I was disappointed at that point that I told the guy from the previous provider to shut off the system and send me my last bill.

I did some research online and chose to get Protection 1 based from the ratings from independent sources. Installation was as easy as it could be. I like the web and mobile controls.

I was going to go with SafeTouch but the only problem with them is that I have to install everything myself. I'm very pleased with Protection 1's service. We had a few false alarms when I had a sensor go off. We put the sensor on “stay” and I was playing music with my drum machine. It was rather loud and the alarm went off. The response time was excellent. At least I know the sensor is working, so I realized not to put it on when I’m making noise. We had the system reinstalled when we moved to Melbourne and one technician took five hours, which I don’t think was a good thing because we had stuff to do. But the technicians were very good.

I watched my husband install our Protection 1 security system and he was able to do it in about an hour. I like the touch screen monitor and I like that it has the weather alert. I can check the weather through that way. I also like when the monitor beeps if things are low in battery and it tells us what is broken instead of us having to try to figure out what is not functioning. It's a reliable, efficient, and easy-to-use system and we definitely feel safer since its installation.

I have Protection 1 going on two years now, and also had them in my old condo back in D.C. Installing their security device was fairly easy with all the background and stuff. Their mobile control is convenient as I can access and control the system anytime anywhere. Also, their customer service was friendly and answered all of my questions. It's a pretty good experience overall.

I've used Protection 1 as our home security provider for a year now. We had ADT before but Protection 1 has much better service. The system was self-setup so it was very easy to do. We use their mobile app, too, which I think is great. Their people are friendly and able to answer our questions, and I liked that I always get somebody every time I call, it never goes through like an automated dialer. I'm very satisfied with Protection 1 and would recommend it to others.

I got the account with Protection 1 over a year ago. We got the service but we've never had a break-in so far. I've communicated with the reps through email and they were fair. It was fairly easy to install the security device. I tried to get a secondary speaker set to project the alarm out to the street. They sold me another console and put it out in the garage, but it wouldn't work so I'm a little bit disappointed with that.

Have had Protection 1 for less than a year now, it's been easy installing and transitioning with it. I don't stay at the house right now but it's convenient since I got a camera and door locks automation. They also called before when my motion detector's battery went out. I would recommend them.

I was looking for different home security providers when we bought our first house. The ratings that Protection 1 had on their customer service and the price for what they offered made them the best bang for the buck. Their mobile control is great. I love it. I use my phone to arm and disarm the system and also control all of my appliances in the house. If I leave the house and forgot to turn the AC off or lock my front door, I can do all that with my phone. That feature made things more convenient for me. The customer support is also good. That’s one of the things that really impressed me the most - how responsive they are 24 hours a day, how quickly they answer the phone, and how quickly they are to help and work with any problems I have.

Installing the Protection 1 security device went pretty smooth. The installer was very nice and professional. I like him. I like that I get to access and control my system using my phone or the web. I use that all the time. My only complaint is that I had a sensor go off and for some reason, I had to pay for the service fee to get the technician to come out. Still, my whole experience has been really good.

Protection 1 has been our security provider for almost two years. There were some issues during the installation in the new place wherein things kept falling off and the alarm kept going off.

I had a previous provider which was ADT and they built in a 60-second delay in the calling out, which I did not like. I got Protection 1 and it is a lot better than ADT. I have Protection 1 for about six months now and they basically updated my old system that I originally had with ADT. I have fewer worries now that I have Protection 1. I also had an online conversation with their team and it worked perfectly.

I've been using Protection 1 for about a year, and I definitely feel safer. The installation went great, and the reps were friendly and helpful. It's also awesome being able to control the system using my cell phone. I'm pleased with the service.

Installing the Protection 1 security device was easy and self-explanatory although there was a little issue where the actual antennae inside the alarm system wasn’t connecting to the service. I was able to quickly contact them with barely any waiting times. After a few phone calls and trying to fix it myself, they were able to ship out a new unit quickly. I didn’t know that there was an option for an actual standard security system. That’s what I would’ve had preferred if it was professionally done. But I can understand they don’t really do that in apartments where I’m in. Overall the system is doing its job except for that little two-week period of time where there were some issues.

We've used Protection 1 for about a year. The installation was done by one of their guys and it was quick and easy. It was easy for us to learn the system as well.

We have no problems with Protection 1. It's perfect. It’ll be about a year that we've had it in July. When they installed it, it was really painless and easy. The guy was out exactly when he said he would which was great especially given my wife and I work and don't have flexible schedules that often. He was also done within a few minutes of when he said he would be done. We also use Protection 1's mobile controls and I like it because we can always check on it when we get out of town. Once, the team from Protection 1 called when our dog set off the alarm. I was at work then and was very concerned when I found out who it was. But they were friendly, very helpful and they understood what happened. They already sent the dispatch. We couldn't cancel it, which was fine because I didn't know for sure if it was my dog or not.

I got estimates from a couple of security providers, but I felt more comfortable with the people I was talking to from Protection 1. I chose to go with them and have been with them for about a year now. Installing the security device was easy and my interaction with the Protection 1 team during the installation went very smoothly. We use the mobile app extensively and it's great. I have fewer worries now with the Protection 1 system installed because I know the house is monitored and I can have a video on the backyard, too. I had an outstanding experience with Protection 1 and I'm very satisfied with them.

I've been with Protection 1 since November of 2015. Initially, I was looking for a security system for my house out in Lake Havasu, Arizona. We had used ADT at a previous home and decided to get away from them, and I wasn't happy with the other options. I used Protection 1 and was real happy with its service, so I decided to install it in my second house, which is my primary residence at California.

It was fairly easy installing Protection 1. We scheduled an appointment and the dates they gave us to choose from were convenient. Then the guy came and it didn't take him too long to put all the stuff in. It was a good experience. We had ADT before but Protection 1 is cheaper. Also, we like the remote feature, using it from our phone. We haven’t had any issues trying to remotely access the system. When we got it, we felt better knowing that if something would happen it would trigger an alarm and we're going to know about it right away. Overall, it’s been convenient and fairly easy whenever we’ve had a tripped alarm. I’ve called in once because there was a sensor problem. The service was good and quick. We got our questions answered pretty quickly.

I've dealt with Protection 1 for a long time and I have their system in my personal home. They're good for the alarms. But I never realized how screwed up it had been through all the different iterations when the last technician came out and it's because they're lazy. They're trying to save a nickel with a wire and they're splicing everything in there. They sent out a tech who doesn’t know how to troubleshoot an existing system. When we rewired completely and put each sensor on its own unique port, spending all day, he forgot to inform us that all of our past security codes didn’t work so the alarm was ringing. He had to reprogram the code, which was in a video that took a couple of hours to fix over the phone. When the alarm went off, he also forgot to hook up the outside horn, so we made another service call. We've had fines from the city that now we have to get reimbursed from Protection 1 for the false alarms.

I did some research and saw the different security organizations available. Also, since I belong to USAA, they had some links that provided information for ADT and Protection 1 with price quotes in it. So I called them to confirm prices and capabilities and eventually ended up with Protection 1. I have been using it for roughly a year now since last April. The installation was mostly very easy. The only problem that we had was for the AC in one of the thermostat. I have two ACs and one thermostat was replaced very quickly and very easily. The other one was a little bit more complicated, and we ended up not putting in a thermostat. It got some other feature that helps communicate with the blower, and it got some other things that weren't compatible.

I've used Protection 1 for close to a year now and I feel more secure with them. They installed the security device for me and were professional, courteous and knowledgeable. It's also fantastic that I can disarm and arm the system using my phone. My experience is pretty much what I had expected from this company.

Our office used another security provider, but Protection 1 is better than anything I experienced. I'm satisfied with their service. They have a friendly and courteous team who were able to answer my questions.

Installing our Protection 1 system seemed painless. They got it done while I was at work. Since it was installed, I definitely feel safer in the house when I'm in it at night and I've armed the alarm. I also love being able to use my phone to arm and disarm the system. Moreover, their people are absolutely knowledgeable and friendly. Protection 1 could provide value and they know good service at a good price.

I have Protection 1 for nine years now and it's very good. I like it.

Protection 1 is better than the previous provider our company had. The people who have access to the system here control the system through their phones and they can see who’s in the shop yard. Everything seems to work fine, and the Protection 1 customer service is friendly.

We had ADT before but with the recommendation of our neighbors that Protection 1 was a very fine system, I decided to get it as well. Their technician had a challenge on his hand during the installation because he was only supposed to take 30 minutes and he was here for two hours. But overall, it is very good. The mobile control is also very convenient.

I've been a Protection 1 user for almost a year now. Their installer was very knowledgeable and professional. We've had other systems before, and he was probably the best we've ever had. Arming and disarming the system with my cell phone is very convenient. Their reps have been excellent when we have questions and we're really pleased. It's a good product.

The local company that I previously used was no longer in business, so I had to move to another security provider. I decided to sign up with Protection 1 because they were familiar and I didn't want to change the entire system that I have. They were able to just use my existing equipment. Installing the device was painless and I pretty much did all the work myself. Overall, I am satisfied with the service that they’ve provided and are still providing.

We had a problem while a contractor was at the house. I was traveling, my wife had to come home from work, fire department arrived, etc. We asked to have someone come to the house to disarm the system (the alarm kept going off) until the contractor was done. I was told it would be the next day unless I agreed to a $200 fee to move me to the head of the line. I talked to a woman in New Orleans who was apparently not trained in customer service and she gave me all the reasons why she couldn't help me without me getting to talk without interruption. She finally hung up on me. I've talked to at least three people since then. Told them I am not happy and won't renew, and NOT ONE person has asked why I was dissatisfied. Other than that I had been satisfied but I think that my experience is indicative of something else.

Protection 1 was referred to me by USAA and I trust what they recommend. It has now been a year since then. However, their equipment is a crap. I'm not impressed with it. They were responsive in the beginning, but not so now since we are now a paying locked-in three-year customer. They were out here monthly for the first six months to fix it. And on top of it, I paid a lot of money for that equipment and it's still not functioning. I finally quit calling them about coming over and fixing it. So to that end, I will not renew the contract once the contract is up. At this point, the pieces that need to be functioning are functioning, but it was a nightmare trying to deal with it.

I’ve had Protection 1 for seven months on the two houses in California. I switched one of the services to the house here and I had to sign up for a two-year deal with them. The billing was very confusing but everything turned out as expected. Installing the units was fine. Then Protection 1 called when the installer was going to come out and verified. It was a nice experience. Now we can automatically turn on the alarm if we go to any place. We live in a retirement community and it’s really quiet. We’re up in Northern Arizona, in a subdivision that’s nice to be at, but we got the device because its best feature is the fire alarm. Everything was helpful and good, and when I’ve called their customer service, they’re really helpful if I have to shut off the alarm because I’m working on the house here.

I've had Protection 1 for half a year and it's been working fine. I haven’t had any problems at all with it. I would recommend Protection 1 to someone else.

Protection 1 has more positive reviews than the other providers. Installing their system was pretty easy, too, and since I've been using it for a year now, I feel safer. I work at night and I can see if something’s happening when the alarm goes off. Everything's been great so far. I'd recommend it to a friend.

Everything was easy when installing the Protection 1 device. Someone came and installed it for me. I use the system's web and mobile controls and it's great. There's a time I forget to set it and I just go on my phone and set it. I feel safer having the system and I like the panic button on the key chain. Everyone at Protection 1 I had contact with was awesome. They were very helpful and always answered all my questions.

I have Protection 1 as home security provider for two years now. I have had ADT prior to that and I like Protection 1 better because it has better equipment for cheaper price. Everything was installed without a problem and the team was always friendly, very courteous, and helpful. I've used the online controls and I also have alarm.com, where I control my device from there. Since the security device has been set up, I definitely feel more secure. I like the fact that they buzz in if somebody sets the alarms. I’ve had a couple of alarms go off accidentally and as soon as it goes off, the team will come through. If I don't answer through the system, they'll call me immediately. So far, I love the system. I love everything and I don't have anything to complain about.

Protection 1 has been absolutely great and I've been using them for two and a half years now. I did it for my wife and I do have a lot of things in my house that I like to have them protected. I loved the sales rep. He's very knowledgeable and as a matter of fact, I just signed a contract for my new house yesterday with him. I also liked the tech that came by and their team was all great. I've moved to a new house and I'll be using the interactive features very shortly. They're coming back in the next week to set it up. All in all, I feel very safe.

Protection 1 is wonderful and awesome. I saw someone’s sign at their house and I figured that I would try them for myself. Everyone that came to the house was nothing but smiles. I've never seen people that were so happy and glad to help you. It was an experience I never had before. Anytime I called them, they're very speedy. If I have anything wrong with the system, they're out immediately. They either get to you that day if someone is already in the area or they come in that next day. Most places that I have had, it takes a week or so.

We've been with Protection 1 since they started in Edmond. I talked my parents into getting it 25 years ago. Everything has been good. That's why I kept it all these years.

We got Protection 1 for our business. Installation was a pain because they keep getting the wrong schedule and address. I feel like they got confused. I probably dealt with them 10 to 20 hours a week for weeks. They didn't seem to be educated on a lot of their services and products. We tried using their web controls and got all static. The pictures are very bad. I’m not very satisfied with Protection 1. They seem incompetent.

Protection 1 is good when we need anything. They're always there to help us and are very pleasant. Their team has been professional and responds quickly when we have an issue.

We have Protection 1 for about 15 years now and I've no problems with them. Everything has been fine. I have been happy with their service and would recommend them.

When I originally got Protection 1's services at my old residence, everything was amazing. The technician was on top of it, educated and smart. I loved it. That's when I signed my contract. Then I moved and they set the service transfers. I have not been happy with my service since then. I didn't like the unit they installed and the technician that they sent. He was under-qualified, had no idea of what he was doing and he ruined everything. I had a bad experience with him. I got somebody out who did know what he was doing and he fixed everything. It put a bad taste in my mouth after that. Protection 1 doesn't care. I called with all my things and they blew me off. My service works and it's okay, and I'm locked in a contract so it is what it is.

A friend referred me to Protection 1 so I think it's competitive and got them as my home security service provider. I have it for 10 years and find it to be reliable and efficient. People from Protection 1 did the installation and they were polite and professional. Since the system was set up, I had fewer worries. Also, I have tried using the web and mobile controls and I find it great, although it doesn't have all the necessary functions, just the basic ones.

Our house was broken into one day. We were robbed of two thousand bucks worth of random stuff so we looked up some protection services. It was a friend of a friend who knew a guy from Protection 1 who originally set up our account and installed everything for us. When the actual technicians come out, they were always helpful and were good in where they placed everything and in communicating with us. But the last time, they put my front door sensor into this 70-year black arched front door we have, which I wasn’t too happy about. I didn't know if there was any other option in the matter to begin with. We've had Protection 1 for over two years. I like and use the phone app all the time. The convenience of being able to monitor and control the system from my phone anywhere definitely makes it more useful. It's almost a dealmaker for me.

We like Protection 1. Controlling our system thru the web or our mobile is good. The people at Protection 1 are awesome, too. The only thing is that the closest person on a call to have solved any problem is an hour and a half away, but other than that, everything’s good and we've had a fine experience.

I've been with Protection 1 for two years and installing the security device has been good. There have been a few times we had to disable parts of the sensors within our home, and where police came when they shouldn't have. The police are responsive, but Protection 1 web and mobile controls usually don't matter in most situation because it gets triggered when I leave home and even if we turn it off, it's usually too late. So, I'd get a call from Protection 1 saying that someone has broken in and the police are being sent and I've had to look at home a few times to meet them. The only thing that is frustrating is that if only the web could help, but it's better to be safe than sorry, so I'm a happy customer for the most part.

Protection 1 is a good service. We had another property that had Protection 1, too. I like the alarm and the little key things like putting the alarms from upstairs. I also have Protection 1’s mobile controls on my phone. It's great but sometimes it takes a long time to download the pictures from the motion sensor, but sometimes it comes out really fast. Nevertheless, it's been a great experience. They were also friendly and courteous when our alarms have gone off a couple of times.

Scheduler called regularly to try to set up an appointment as all Telecom carriers are switching from 2G to 4G towers by December 2016. Eventually called scheduler back and agreed on appointment which fit my busy schedule. Prior to appt., I called to ask if tech was on his way, tech called me back immediately and confirmed ETA. Tech was very knowledgeable about the technology - he explained the console, internal motherboards inside the console, RJ32 connector purpose and also showed me how to get into the menu and dig into the depths of the set-up menus. Tech communicated with call center during set-up and diagnosed a wrong passcode given by the call center and caught and corrected the error made by their call center.

Our company had about two other security services since I've been doing this job. They are about the same as Protection 1 and we weren't happy with the others either. There were problems with logistics and under-staffing, and that made a nightmare. It was just one person for the whole area. Parts weren't here when they came at all. I had no complaints about their technician, but they didn't have the tools to do the job nor enough people to do things in a timely manner. Upper management or even supervisors were never there as well. Sounds like they aren't putting their all into it.

My friend recommended Protection 1. I've already had them for two years now and they've been awesome. The installer walked me through every single step of the installation so I like him a lot. Customer service was very good and I like them over others that I had before. Moreover, it's very convenient that I can access and control my system using the web and mobile controls.

The people at Protect 1 are professionals. When installing the device, they were very courteous and kind and were done on time. The device's web and mobile feature is great. Fortunately, we haven't had to use it other than just to make sure that things are armed.

It's going on three years now that I have the service of Protection 1. I was looking for protection for my house because I used to be worried when I would leave, especially where I used to live before. After we put up the system, we feel better when we walk away from the house and we feel secure. We moved from one house to another, so the system was installed twice. The first time was great, but the second time was a silly job because some of the sensors fell out. I do some work as a handyman, so I was able to put them back on. I even lost one of the sensors and the magnet attached to it, so I called Protection 1 but ended up finding them and putting them up myself. But the second installer was bad. He was swearing because he couldn't get the wires through the walls. But overall, it's been a good experience with Protection 1. Great service. It's easy, friendly, and kept our privacy. Every time we left the door open, they gave us a call right away.

The installation was easy and fast, and their rep showed us how to do it. Protection 1 is great and it does the job.

That will be two years this July that we've been with Protection 1. I've been pleased with the security system, but I'm paying $45 a month and can get it for $15 a month, so I'm going to be in another year of contract but I'm switching after that. There was a Protection 1 device that was already in the house we moved into last year since the previous occupants had used them, so the technician came out and checked the batteries. Then I have a portable device now since we moved, and that was easy to install. I use their app to turn the alarm off and on. At night especially, I use it to turn it on, and occasionally in the morning, I use it to turn it off too. I like having that access to my system.

I have Protection 1 for about three years and I like them. The gentleman who installed the device was super nice, and every time I've called in for customer service, they've always been friendly and helpful. They're excellent, and so was the technician who came to the house. I feel safer with the alarm system in my house. Protection 1 is a good company.

Installing Protection 1's device and speaking with their rep both went well. I use the web and mobile controls a lot. The video camera stuff that I can access online through the iPhone is really good. The system makes my house and my parents' a lot safer since they're in their 90s.

Protection 1 has been our security service provider probably for three years now, and the security device is in great service. We've had them removed once since and they've been great. The price is right and they have the technology that some other companies don't. Their people are wonderful - very friendly and helpful. This is our second home and we let people in and out to do work on it. I like that we can have control online so we can just let them have access which is so much better than having to figure out how they're gonna get in. I also like the note with the picture that they send us to let us know that they're coming. It's been a perfect experience with Protection 1.

Protection 1 was recommended to me. The experience of installing the device was good. The instructions were detailed enough and straightforward. Also, it's nice that I am able to access and control my system at any time from anywhere through the mobile and web controls. It's very handy and convenient. I feel safer since having it but they've been horrible since I've had to move to my new home.

Protection 1 has been my security service provider for about three years now. Installing the device was fine, and people were nice and professional. I however had some issues when we started. The alarm used to go on every time I turn it off. It would go on for no reason, but it has been settled now. Also, they could reduce their price a little bit. But other than that, they're all right.

Everything’s good with Protection 1 except every now and again it would go off at each of the house that we have the system and the company had to replace it. Each time, they wanted to charge us. But other than that, everything was pretty decent. Dealing with them has been professional and positive. And since installing it, we've had fewer worries knowing that if anything happens, the cops would come. We also utilize the web and mobile controls feature. It gives us a better sense of security.

I've been using Protection 1 for eight years. I went with them because of their price and the sales guy came for the installation. I've had three systems installed and it's all been good. I did do one self-install. The web and mobile controls are great and I use it all the time. My wife feels safer having Protection 1 and I've been happy with it.

A neighbor of ours from the previous place we were living at was using Protection 1 and was happy with them so they recommended them to us. The installation of the device has been good, and the mobile controls have been pretty easy to use. We didn’t use the mobile controls in the place where we previously lived, but our service with them was really good. The only thing is that in the place we are now, we are using the mobile controls and we have had some issues where it’s not connecting even though it is an easy interface to use. Since they’re using cell technology, the cell signal in our area is weak. I’m not able to disarm the alarm with the mobile app from upstairs because it’s not able to connect to the panel, or sometimes the sensor will say that the sliding door is left open even though it is closed. Overall, our experience was good. I wish that their cell signal is better in the area or wherever that they can provide service in.

We had Protection 1 before so I knew about them. They're great as far as their protection and monitoring but not for their service calls, which needs improvement. There were also some issues initially in trying to work out some billing. The mobile app is not as great with the thermostat but it's great with the cameras, lock, and the control panel.

The experience with Protection 1 was all right. The instructions for installing the device were okay. But there's nothing that would make me go, "Wow! I'm going to get these guys back here on the next 10 jobs." I don't like the prima donna effect. The, "Oh, we're going to come out for two times and if we come out another anymore, it's going to be charged" which was my issue. I don't care if it takes one come-out to do the job right or if it takes 100 come-outs but I shouldn't be charged extra for whatever it needs to get the job done. I don't like to be limited to any time they come out. I just needed the job to be done right.

I've been using Protection 1 for five years now. I had it the first time in my other home, but I didn't have the indoor camera then. That's something new that I have now. The installation experience was excellent, they went through everything with me. I do both the web and mobile control - I set the alarm with my phone. It's been an excellent service and I feel more secure having Protection 1.

Installing the Protection 1 security device went well. They have done a good job and provided what we need. I'm totally satisfied and I have already recommended them.

Protection 1 was picked by our corporate office, and we've only been using it for about a month and a half. Installation was fairly easy.

I have Protection 1 for two years now and they're excellent. We did everything over the phone during installation. The few times I talked with customer service over the phone, they were great. I feel safe and worry less having the system. I would recommend it to more family and friends.

I had a good experience installing the Protection 1 device. The instructions were clear. Also, it's good that I can access and control my system online and through my phone. I use it regularly. Sometimes I call their team and once they called me. Everything was good and I'm planning to add more services in the near future.

One of my clients utilized the services of Protection 1 so I learned about them. My husband uses them for his business, then we use them at the house, and we've had them for three years now. If there is something that goes on with our house or business, we're immediately notified. And if they don't reach out in seconds, I can set it off and I'd get a call. But with our previous provider, you're lucky if you'd get a call. It's night and day, so it's better with Protection 1. I also love their web and mobile controls.

Protection 1's service has been great up until lately. I called in and requested that somebody come out and label the areas on the keypad, and I told the guy to write it out and I'll write them on the thing to where I know what's what and I can read my own writing. He didn’t do that. He wrote it out himself and now when it goes "beep, beep, beep", I go to the same keypad to see what zone it is and it doesn’t even tell me where it’s on. I also told him that I wanted that when that door opens for there to be a steady beep going on, but that’s not happening down there. And then I also asked him to have somebody call me because I wanted a keypad put downstairs so my husband and I could see what was going on where the beep was coming from, and nothing yet.

My parents and I have an account with Protection 1. We are on the same account. It was installed a couple of months ago. So far, everything's been good and we're happy.

I had an installation tech help me out with the setup of our Protection 1 security device. In the four years that we have been with them, I've had to call their customer service for a couple of times, and everything's fine. It's great that I can control the system using their web and mobile controls. I like it.

Protection 1 have been good to me. They were the alarm company that was here when we bought the place and decided to stay with them as they were convenient. I dealt with them directly too when I had to install an alarm in my shop.

I've been a Protection 1 user for almost three years and a half. However, installing it was one of the worst experiences of my life because they didn’t put the equipment that was supposed to be in the contract and I’ve been calling for them to get back to me so they can install it right. So it took them three months for somebody to call me. I told the gentleman who was helping me that I wanted to cancel but he told me it would be $700. He also tried sending me somebody to put the equipment, but he was also going to charge me $180. He was really disrespectful and he didn't want to help.

I've been happy with my Protection 1 alarm system. In fact, I brought it with me when I moved and I've had it for three years now. I'm in a small gated community and the people here are either older or are students and physicians at at the medical center nearby. It's a very quiet community. Everyone here seems to have ADT, but I've never even thought of going to ADT. I just brought my Protection 1 and the technician came out and installed the system for me because they had to change all of the equipment. But I don't use the system extensively, just primarily at night, because I have a large dog, and if anybody knocks or anything, he goes crazy. So I don't have to set the system during the day. Overall, I would recommend Protection 1. I liked it because either the headquarters or the phone bank is in Wichita, Kansas, and I'm from Kansas. And they answer very promptly.

I arm and disarm the system using my phone, and I like it. I feel safer having Protection 1. I'm satisfied.

I have Protection 1 as our home security provider for two and a half years now. I recently moved and having it moved was a little bit of a pain. The system that we have installed in our house now isn’t very compatible with Protection 1 unlike at my old house. Nevertheless, they did the best they could with what we have.

I have used ADT before and Protection 1 is much better. Their tech came for the installation of the device and it went fine. I have also called their customer service a few times and my interactions with them have been good. We've been using Protection 1 for about 4 years and it gives us peace of mind.

It’s good to have Protection 1. I think it's important to have a security system with the way it is in Las Vegas today. There's a feeling of being more secure when you have it. We've used it in our houses for four years and what I like about them is that they seem quite attentive whenever there’s an issue. Sometimes the alarms are false, caused by the weather or things like that, but I like how they follow up and I think that’s what I'm paying for. They also told me about Protection 1's mobile controls and when I get a new phone, I'm going to get them to do it. But I wouldn't want anybody having access to it. So as long as the line is secure, I think being able to control my system would be a good thing. I've had a very satisfactory experience with Protection 1.