Protection 1 Reviews

I did some research online and chose to get Protection 1 based from the ratings from independent sources. Installation was as easy as it could be. I like the web and mobile controls.

I was going to go with SafeTouch but the only problem with them is that I have to install everything myself. I'm very pleased with Protection 1's service. We had a few false alarms when I had a sensor go off. We put the sensor on “stay” and I was playing music with my drum machine. It was rather loud and the alarm went off. The response time was excellent. At least I know the sensor is working, so I realized not to put it on when I’m making noise. We had the system reinstalled when we moved to Melbourne and one technician took five hours, which I don’t think was a good thing because we had stuff to do. But the technicians were very good.

I watched my husband install our Protection 1 security system and he was able to do it in about an hour. I like the touch screen monitor and I like that it has the weather alert. I can check the weather through that way. I also like when the monitor beeps if things are low in battery and it tells us what is broken instead of us having to try to figure out what is not functioning. It's a reliable, efficient, and easy-to-use system and we definitely feel safer since its installation.

I have Protection 1 going on two years now, and also had them in my old condo back in D.C. Installing their security device was fairly easy with all the background and stuff. Their mobile control is convenient as I can access and control the system anytime anywhere. Also, their customer service was friendly and answered all of my questions. It's a pretty good experience overall.

I've used Protection 1 as our home security provider for a year now. We had ADT before but Protection 1 has much better service. The system was self-setup so it was very easy to do. We use their mobile app, too, which I think is great. Their people are friendly and able to answer our questions, and I liked that I always get somebody every time I call, it never goes through like an automated dialer. I'm very satisfied with Protection 1 and would recommend it to others.

I got the account with Protection 1 over a year ago. We got the service but we've never had a break-in so far. I've communicated with the reps through email and they were fair. It was fairly easy to install the security device. I tried to get a secondary speaker set to project the alarm out to the street. They sold me another console and put it out in the garage, but it wouldn't work so I'm a little bit disappointed with that.

Have had Protection 1 for less than a year now, it's been easy installing and transitioning with it. I don't stay at the house right now but it's convenient since I got a camera and door locks automation. They also called before when my motion detector's battery went out. I would recommend them.

I was looking for different home security providers when we bought our first house. The ratings that Protection 1 had on their customer service and the price for what they offered made them the best bang for the buck. Their mobile control is great. I love it. I use my phone to arm and disarm the system and also control all of my appliances in the house. If I leave the house and forgot to turn the AC off or lock my front door, I can do all that with my phone. That feature made things more convenient for me. The customer support is also good. That’s one of the things that really impressed me the most - how responsive they are 24 hours a day, how quickly they answer the phone, and how quickly they are to help and work with any problems I have.

Installing the Protection 1 security device went pretty smooth. The installer was very nice and professional. I like him. I like that I get to access and control my system using my phone or the web. I use that all the time. My only complaint is that I had a sensor go off and for some reason, I had to pay for the service fee to get the technician to come out. Still, my whole experience has been really good.

Protection 1 has been our security provider for almost two years. There were some issues during the installation in the new place wherein things kept falling off and the alarm kept going off.

I had a previous provider which was ADT and they built in a 60-second delay in the calling out, which I did not like. I got Protection 1 and it is a lot better than ADT. I have Protection 1 for about six months now and they basically updated my old system that I originally had with ADT. I have fewer worries now that I have Protection 1. I also had an online conversation with their team and it worked perfectly.

I've been using Protection 1 for about a year, and I definitely feel safer. The installation went great, and the reps were friendly and helpful. It's also awesome being able to control the system using my cell phone. I'm pleased with the service.

Installing the Protection 1 security device was easy and self-explanatory although there was a little issue where the actual antennae inside the alarm system wasn’t connecting to the service. I was able to quickly contact them with barely any waiting times. After a few phone calls and trying to fix it myself, they were able to ship out a new unit quickly. I didn’t know that there was an option for an actual standard security system. That’s what I would’ve had preferred if it was professionally done. But I can understand they don’t really do that in apartments where I’m in. Overall the system is doing its job except for that little two-week period of time where there were some issues.

We've used Protection 1 for about a year. The installation was done by one of their guys and it was quick and easy. It was easy for us to learn the system as well.

We have no problems with Protection 1. It's perfect. It’ll be about a year that we've had it in July. When they installed it, it was really painless and easy. The guy was out exactly when he said he would which was great especially given my wife and I work and don't have flexible schedules that often. He was also done within a few minutes of when he said he would be done. We also use Protection 1's mobile controls and I like it because we can always check on it when we get out of town. Once, the team from Protection 1 called when our dog set off the alarm. I was at work then and was very concerned when I found out who it was. But they were friendly, very helpful and they understood what happened. They already sent the dispatch. We couldn't cancel it, which was fine because I didn't know for sure if it was my dog or not.

I got estimates from a couple of security providers, but I felt more comfortable with the people I was talking to from Protection 1. I chose to go with them and have been with them for about a year now. Installing the security device was easy and my interaction with the Protection 1 team during the installation went very smoothly. We use the mobile app extensively and it's great. I have fewer worries now with the Protection 1 system installed because I know the house is monitored and I can have a video on the backyard, too. I had an outstanding experience with Protection 1 and I'm very satisfied with them.

I've been with Protection 1 since November of 2015. Initially, I was looking for a security system for my house out in Lake Havasu, Arizona. We had used ADT at a previous home and decided to get away from them, and I wasn't happy with the other options. I used Protection 1 and was real happy with its service, so I decided to install it in my second house, which is my primary residence at California.

It was fairly easy installing Protection 1. We scheduled an appointment and the dates they gave us to choose from were convenient. Then the guy came and it didn't take him too long to put all the stuff in. It was a good experience. We had ADT before but Protection 1 is cheaper. Also, we like the remote feature, using it from our phone. We haven’t had any issues trying to remotely access the system. When we got it, we felt better knowing that if something would happen it would trigger an alarm and we're going to know about it right away. Overall, it’s been convenient and fairly easy whenever we’ve had a tripped alarm. I’ve called in once because there was a sensor problem. The service was good and quick. We got our questions answered pretty quickly.

I've dealt with Protection 1 for a long time and I have their system in my personal home. They're good for the alarms. But I never realized how screwed up it had been through all the different iterations when the last technician came out and it's because they're lazy. They're trying to save a nickel with a wire and they're splicing everything in there. They sent out a tech who doesn’t know how to troubleshoot an existing system. When we rewired completely and put each sensor on its own unique port, spending all day, he forgot to inform us that all of our past security codes didn’t work so the alarm was ringing. He had to reprogram the code, which was in a video that took a couple of hours to fix over the phone. When the alarm went off, he also forgot to hook up the outside horn, so we made another service call. We've had fines from the city that now we have to get reimbursed from Protection 1 for the false alarms.

I did some research and saw the different security organizations available. Also, since I belong to USAA, they had some links that provided information for ADT and Protection 1 with price quotes in it. So I called them to confirm prices and capabilities and eventually ended up with Protection 1. I have been using it for roughly a year now since last April. The installation was mostly very easy. The only problem that we had was for the AC in one of the thermostat. I have two ACs and one thermostat was replaced very quickly and very easily. The other one was a little bit more complicated, and we ended up not putting in a thermostat. It got some other feature that helps communicate with the blower, and it got some other things that weren't compatible.

I've used Protection 1 for close to a year now and I feel more secure with them. They installed the security device for me and were professional, courteous and knowledgeable. It's also fantastic that I can disarm and arm the system using my phone. My experience is pretty much what I had expected from this company.

Our office used another security provider, but Protection 1 is better than anything I experienced. I'm satisfied with their service. They have a friendly and courteous team who were able to answer my questions.

Installing our Protection 1 system seemed painless. They got it done while I was at work. Since it was installed, I definitely feel safer in the house when I'm in it at night and I've armed the alarm. I also love being able to use my phone to arm and disarm the system. Moreover, their people are absolutely knowledgeable and friendly. Protection 1 could provide value and they know good service at a good price.

I have Protection 1 for nine years now and it's very good. I like it.

Protection 1 is better than the previous provider our company had. The people who have access to the system here control the system through their phones and they can see who’s in the shop yard. Everything seems to work fine, and the Protection 1 customer service is friendly.

We had ADT before but with the recommendation of our neighbors that Protection 1 was a very fine system, I decided to get it as well. Their technician had a challenge on his hand during the installation because he was only supposed to take 30 minutes and he was here for two hours. But overall, it is very good. The mobile control is also very convenient.

I've been a Protection 1 user for almost a year now. Their installer was very knowledgeable and professional. We've had other systems before, and he was probably the best we've ever had. Arming and disarming the system with my cell phone is very convenient. Their reps have been excellent when we have questions and we're really pleased. It's a good product.

The local company that I previously used was no longer in business, so I had to move to another security provider. I decided to sign up with Protection 1 because they were familiar and I didn't want to change the entire system that I have. They were able to just use my existing equipment. Installing the device was painless and I pretty much did all the work myself. Overall, I am satisfied with the service that they’ve provided and are still providing.

We had a problem while a contractor was at the house. I was traveling, my wife had to come home from work, fire department arrived, etc. We asked to have someone come to the house to disarm the system (the alarm kept going off) until the contractor was done. I was told it would be the next day unless I agreed to a $200 fee to move me to the head of the line. I talked to a woman in New Orleans who was apparently not trained in customer service and she gave me all the reasons why she couldn't help me without me getting to talk without interruption. She finally hung up on me. I've talked to at least three people since then. Told them I am not happy and won't renew, and NOT ONE person has asked why I was dissatisfied. Other than that I had been satisfied but I think that my experience is indicative of something else.

Protection 1 was referred to me by USAA and I trust what they recommend. It has now been a year since then. However, their equipment is a crap. I'm not impressed with it. They were responsive in the beginning, but not so now since we are now a paying locked-in three-year customer. They were out here monthly for the first six months to fix it. And on top of it, I paid a lot of money for that equipment and it's still not functioning. I finally quit calling them about coming over and fixing it. So to that end, I will not renew the contract once the contract is up. At this point, the pieces that need to be functioning are functioning, but it was a nightmare trying to deal with it.

I’ve had Protection 1 for seven months on the two houses in California. I switched one of the services to the house here and I had to sign up for a two-year deal with them. The billing was very confusing but everything turned out as expected. Installing the units was fine. Then Protection 1 called when the installer was going to come out and verified. It was a nice experience. Now we can automatically turn on the alarm if we go to any place. We live in a retirement community and it’s really quiet. We’re up in Northern Arizona, in a subdivision that’s nice to be at, but we got the device because its best feature is the fire alarm. Everything was helpful and good, and when I’ve called their customer service, they’re really helpful if I have to shut off the alarm because I’m working on the house here.

I've had Protection 1 for half a year and it's been working fine. I haven’t had any problems at all with it. I would recommend Protection 1 to someone else.

Protection 1 has more positive reviews than the other providers. Installing their system was pretty easy, too, and since I've been using it for a year now, I feel safer. I work at night and I can see if something’s happening when the alarm goes off. Everything's been great so far. I'd recommend it to a friend.

Everything was easy when installing the Protection 1 device. Someone came and installed it for me. I use the system's web and mobile controls and it's great. There's a time I forget to set it and I just go on my phone and set it. I feel safer having the system and I like the panic button on the key chain. Everyone at Protection 1 I had contact with was awesome. They were very helpful and always answered all my questions.

I have Protection 1 as home security provider for two years now. I have had ADT prior to that and I like Protection 1 better because it has better equipment for cheaper price. Everything was installed without a problem and the team was always friendly, very courteous, and helpful. I've used the online controls and I also have alarm.com, where I control my device from there. Since the security device has been set up, I definitely feel more secure. I like the fact that they buzz in if somebody sets the alarms. I’ve had a couple of alarms go off accidentally and as soon as it goes off, the team will come through. If I don't answer through the system, they'll call me immediately. So far, I love the system. I love everything and I don't have anything to complain about.

Protection 1 has been absolutely great and I've been using them for two and a half years now. I did it for my wife and I do have a lot of things in my house that I like to have them protected. I loved the sales rep. He's very knowledgeable and as a matter of fact, I just signed a contract for my new house yesterday with him. I also liked the tech that came by and their team was all great. I've moved to a new house and I'll be using the interactive features very shortly. They're coming back in the next week to set it up. All in all, I feel very safe.

Protection 1 is wonderful and awesome. I saw someone’s sign at their house and I figured that I would try them for myself. Everyone that came to the house was nothing but smiles. I've never seen people that were so happy and glad to help you. It was an experience I never had before. Anytime I called them, they're very speedy. If I have anything wrong with the system, they're out immediately. They either get to you that day if someone is already in the area or they come in that next day. Most places that I have had, it takes a week or so.

We've been with Protection 1 since they started in Edmond. I talked my parents into getting it 25 years ago. Everything has been good. That's why I kept it all these years.

We got Protection 1 for our business. Installation was a pain because they keep getting the wrong schedule and address. I feel like they got confused. I probably dealt with them 10 to 20 hours a week for weeks. They didn't seem to be educated on a lot of their services and products. We tried using their web controls and got all static. The pictures are very bad. I’m not very satisfied with Protection 1. They seem incompetent.

Protection 1 is good when we need anything. They're always there to help us and are very pleasant. Their team has been professional and responds quickly when we have an issue.

We have Protection 1 for about 15 years now and I've no problems with them. Everything has been fine. I have been happy with their service and would recommend them.

When I originally got Protection 1's services at my old residence, everything was amazing. The technician was on top of it, educated and smart. I loved it. That's when I signed my contract. Then I moved and they set the service transfers. I have not been happy with my service since then. I didn't like the unit they installed and the technician that they sent. He was under-qualified, had no idea of what he was doing and he ruined everything. I had a bad experience with him. I got somebody out who did know what he was doing and he fixed everything. It put a bad taste in my mouth after that. Protection 1 doesn't care. I called with all my things and they blew me off. My service works and it's okay, and I'm locked in a contract so it is what it is.

A friend referred me to Protection 1 so I think it's competitive and got them as my home security service provider. I have it for 10 years and find it to be reliable and efficient. People from Protection 1 did the installation and they were polite and professional. Since the system was set up, I had fewer worries. Also, I have tried using the web and mobile controls and I find it great, although it doesn't have all the necessary functions, just the basic ones.

Our house was broken into one day. We were robbed of two thousand bucks worth of random stuff so we looked up some protection services. It was a friend of a friend who knew a guy from Protection 1 who originally set up our account and installed everything for us. When the actual technicians come out, they were always helpful and were good in where they placed everything and in communicating with us. But the last time, they put my front door sensor into this 70-year black arched front door we have, which I wasn’t too happy about. I didn't know if there was any other option in the matter to begin with. We've had Protection 1 for over two years. I like and use the phone app all the time. The convenience of being able to monitor and control the system from my phone anywhere definitely makes it more useful. It's almost a dealmaker for me.

We like Protection 1. Controlling our system thru the web or our mobile is good. The people at Protection 1 are awesome, too. The only thing is that the closest person on a call to have solved any problem is an hour and a half away, but other than that, everything’s good and we've had a fine experience.

I've been with Protection 1 for two years and installing the security device has been good. There have been a few times we had to disable parts of the sensors within our home, and where police came when they shouldn't have. The police are responsive, but Protection 1 web and mobile controls usually don't matter in most situation because it gets triggered when I leave home and even if we turn it off, it's usually too late. So, I'd get a call from Protection 1 saying that someone has broken in and the police are being sent and I've had to look at home a few times to meet them. The only thing that is frustrating is that if only the web could help, but it's better to be safe than sorry, so I'm a happy customer for the most part.

Protection 1 is a good service. We had another property that had Protection 1, too. I like the alarm and the little key things like putting the alarms from upstairs. I also have Protection 1’s mobile controls on my phone. It's great but sometimes it takes a long time to download the pictures from the motion sensor, but sometimes it comes out really fast. Nevertheless, it's been a great experience. They were also friendly and courteous when our alarms have gone off a couple of times.

Scheduler called regularly to try to set up an appointment as all Telecom carriers are switching from 2G to 4G towers by December 2016. Eventually called scheduler back and agreed on appointment which fit my busy schedule. Prior to appt., I called to ask if tech was on his way, tech called me back immediately and confirmed ETA. Tech was very knowledgeable about the technology - he explained the console, internal motherboards inside the console, RJ32 connector purpose and also showed me how to get into the menu and dig into the depths of the set-up menus. Tech communicated with call center during set-up and diagnosed a wrong passcode given by the call center and caught and corrected the error made by their call center.

Our company had about two other security services since I've been doing this job. They are about the same as Protection 1 and we weren't happy with the others either. There were problems with logistics and under-staffing, and that made a nightmare. It was just one person for the whole area. Parts weren't here when they came at all. I had no complaints about their technician, but they didn't have the tools to do the job nor enough people to do things in a timely manner. Upper management or even supervisors were never there as well. Sounds like they aren't putting their all into it.

My friend recommended Protection 1. I've already had them for two years now and they've been awesome. The installer walked me through every single step of the installation so I like him a lot. Customer service was very good and I like them over others that I had before. Moreover, it's very convenient that I can access and control my system using the web and mobile controls.

The people at Protect 1 are professionals. When installing the device, they were very courteous and kind and were done on time. The device's web and mobile feature is great. Fortunately, we haven't had to use it other than just to make sure that things are armed.

It's going on three years now that I have the service of Protection 1. I was looking for protection for my house because I used to be worried when I would leave, especially where I used to live before. After we put up the system, we feel better when we walk away from the house and we feel secure. We moved from one house to another, so the system was installed twice. The first time was great, but the second time was a silly job because some of the sensors fell out. I do some work as a handyman, so I was able to put them back on. I even lost one of the sensors and the magnet attached to it, so I called Protection 1 but ended up finding them and putting them up myself. But the second installer was bad. He was swearing because he couldn't get the wires through the walls. But overall, it's been a good experience with Protection 1. Great service. It's easy, friendly, and kept our privacy. Every time we left the door open, they gave us a call right away.

The installation was easy and fast, and their rep showed us how to do it. Protection 1 is great and it does the job.

That will be two years this July that we've been with Protection 1. I've been pleased with the security system, but I'm paying $45 a month and can get it for $15 a month, so I'm going to be in another year of contract but I'm switching after that. There was a Protection 1 device that was already in the house we moved into last year since the previous occupants had used them, so the technician came out and checked the batteries. Then I have a portable device now since we moved, and that was easy to install. I use their app to turn the alarm off and on. At night especially, I use it to turn it on, and occasionally in the morning, I use it to turn it off too. I like having that access to my system.

I have Protection 1 for about three years and I like them. The gentleman who installed the device was super nice, and every time I've called in for customer service, they've always been friendly and helpful. They're excellent, and so was the technician who came to the house. I feel safer with the alarm system in my house. Protection 1 is a good company.

Installing Protection 1's device and speaking with their rep both went well. I use the web and mobile controls a lot. The video camera stuff that I can access online through the iPhone is really good. The system makes my house and my parents' a lot safer since they're in their 90s.

Protection 1 has been our security service provider probably for three years now, and the security device is in great service. We've had them removed once since and they've been great. The price is right and they have the technology that some other companies don't. Their people are wonderful - very friendly and helpful. This is our second home and we let people in and out to do work on it. I like that we can have control online so we can just let them have access which is so much better than having to figure out how they're gonna get in. I also like the note with the picture that they send us to let us know that they're coming. It's been a perfect experience with Protection 1.

Protection 1 was recommended to me. The experience of installing the device was good. The instructions were detailed enough and straightforward. Also, it's nice that I am able to access and control my system at any time from anywhere through the mobile and web controls. It's very handy and convenient. I feel safer since having it but they've been horrible since I've had to move to my new home.

Protection 1 has been my security service provider for about three years now. Installing the device was fine, and people were nice and professional. I however had some issues when we started. The alarm used to go on every time I turn it off. It would go on for no reason, but it has been settled now. Also, they could reduce their price a little bit. But other than that, they're all right.

Everything’s good with Protection 1 except every now and again it would go off at each of the house that we have the system and the company had to replace it. Each time, they wanted to charge us. But other than that, everything was pretty decent. Dealing with them has been professional and positive. And since installing it, we've had fewer worries knowing that if anything happens, the cops would come. We also utilize the web and mobile controls feature. It gives us a better sense of security.

I've been using Protection 1 for eight years. I went with them because of their price and the sales guy came for the installation. I've had three systems installed and it's all been good. I did do one self-install. The web and mobile controls are great and I use it all the time. My wife feels safer having Protection 1 and I've been happy with it.

A neighbor of ours from the previous place we were living at was using Protection 1 and was happy with them so they recommended them to us. The installation of the device has been good, and the mobile controls have been pretty easy to use. We didn’t use the mobile controls in the place where we previously lived, but our service with them was really good. The only thing is that in the place we are now, we are using the mobile controls and we have had some issues where it’s not connecting even though it is an easy interface to use. Since they’re using cell technology, the cell signal in our area is weak. I’m not able to disarm the alarm with the mobile app from upstairs because it’s not able to connect to the panel, or sometimes the sensor will say that the sliding door is left open even though it is closed. Overall, our experience was good. I wish that their cell signal is better in the area or wherever that they can provide service in.

We had Protection 1 before so I knew about them. They're great as far as their protection and monitoring but not for their service calls, which needs improvement. There were also some issues initially in trying to work out some billing. The mobile app is not as great with the thermostat but it's great with the cameras, lock, and the control panel.

The experience with Protection 1 was all right. The instructions for installing the device were okay. But there's nothing that would make me go, "Wow! I'm going to get these guys back here on the next 10 jobs." I don't like the prima donna effect. The, "Oh, we're going to come out for two times and if we come out another anymore, it's going to be charged" which was my issue. I don't care if it takes one come-out to do the job right or if it takes 100 come-outs but I shouldn't be charged extra for whatever it needs to get the job done. I don't like to be limited to any time they come out. I just needed the job to be done right.

I've been using Protection 1 for five years now. I had it the first time in my other home, but I didn't have the indoor camera then. That's something new that I have now. The installation experience was excellent, they went through everything with me. I do both the web and mobile control - I set the alarm with my phone. It's been an excellent service and I feel more secure having Protection 1.

Installing the Protection 1 security device went well. They have done a good job and provided what we need. I'm totally satisfied and I have already recommended them.

Protection 1 was picked by our corporate office, and we've only been using it for about a month and a half. Installation was fairly easy.

I have Protection 1 for two years now and they're excellent. We did everything over the phone during installation. The few times I talked with customer service over the phone, they were great. I feel safe and worry less having the system. I would recommend it to more family and friends.

I had a good experience installing the Protection 1 device. The instructions were clear. Also, it's good that I can access and control my system online and through my phone. I use it regularly. Sometimes I call their team and once they called me. Everything was good and I'm planning to add more services in the near future.

One of my clients utilized the services of Protection 1 so I learned about them. My husband uses them for his business, then we use them at the house, and we've had them for three years now. If there is something that goes on with our house or business, we're immediately notified. And if they don't reach out in seconds, I can set it off and I'd get a call. But with our previous provider, you're lucky if you'd get a call. It's night and day, so it's better with Protection 1. I also love their web and mobile controls.

Protection 1's service has been great up until lately. I called in and requested that somebody come out and label the areas on the keypad, and I told the guy to write it out and I'll write them on the thing to where I know what's what and I can read my own writing. He didn’t do that. He wrote it out himself and now when it goes "beep, beep, beep", I go to the same keypad to see what zone it is and it doesn’t even tell me where it’s on. I also told him that I wanted that when that door opens for there to be a steady beep going on, but that’s not happening down there. And then I also asked him to have somebody call me because I wanted a keypad put downstairs so my husband and I could see what was going on where the beep was coming from, and nothing yet.

My parents and I have an account with Protection 1. We are on the same account. It was installed a couple of months ago. So far, everything's been good and we're happy.

I had an installation tech help me out with the setup of our Protection 1 security device. In the four years that we have been with them, I've had to call their customer service for a couple of times, and everything's fine. It's great that I can control the system using their web and mobile controls. I like it.

Protection 1 have been good to me. They were the alarm company that was here when we bought the place and decided to stay with them as they were convenient. I dealt with them directly too when I had to install an alarm in my shop.

I've been a Protection 1 user for almost three years and a half. However, installing it was one of the worst experiences of my life because they didn’t put the equipment that was supposed to be in the contract and I’ve been calling for them to get back to me so they can install it right. So it took them three months for somebody to call me. I told the gentleman who was helping me that I wanted to cancel but he told me it would be $700. He also tried sending me somebody to put the equipment, but he was also going to charge me $180. He was really disrespectful and he didn't want to help.

I've been happy with my Protection 1 alarm system. In fact, I brought it with me when I moved and I've had it for three years now. I'm in a small gated community and the people here are either older or are students and physicians at at the medical center nearby. It's a very quiet community. Everyone here seems to have ADT, but I've never even thought of going to ADT. I just brought my Protection 1 and the technician came out and installed the system for me because they had to change all of the equipment. But I don't use the system extensively, just primarily at night, because I have a large dog, and if anybody knocks or anything, he goes crazy. So I don't have to set the system during the day. Overall, I would recommend Protection 1. I liked it because either the headquarters or the phone bank is in Wichita, Kansas, and I'm from Kansas. And they answer very promptly.

I arm and disarm the system using my phone, and I like it. I feel safer having Protection 1. I'm satisfied.

I have Protection 1 as our home security provider for two and a half years now. I recently moved and having it moved was a little bit of a pain. The system that we have installed in our house now isn’t very compatible with Protection 1 unlike at my old house. Nevertheless, they did the best they could with what we have.

I have used ADT before and Protection 1 is much better. Their tech came for the installation of the device and it went fine. I have also called their customer service a few times and my interactions with them have been good. We've been using Protection 1 for about 4 years and it gives us peace of mind.

It’s good to have Protection 1. I think it's important to have a security system with the way it is in Las Vegas today. There's a feeling of being more secure when you have it. We've used it in our houses for four years and what I like about them is that they seem quite attentive whenever there’s an issue. Sometimes the alarms are false, caused by the weather or things like that, but I like how they follow up and I think that’s what I'm paying for. They also told me about Protection 1's mobile controls and when I get a new phone, I'm going to get them to do it. But I wouldn't want anybody having access to it. So as long as the line is secure, I think being able to control my system would be a good thing. I've had a very satisfactory experience with Protection 1.

I've been a Protection 1 user for eight years. I had an install tech help me out with the installation of their device. They were very knowledgeable and courteous. Their web and mobile controls are great, especially their mobile. Also, their customer service team have always been very prompt and courteous. Overall, it's been a good experience.

With Protection 1, I was originally pleased but currently disappointed. We've just bought the house not too long ago, and we had extremely huge problems with Protection 1 for about six months of being here. We've only been here less than a year and it's been horrible getting it connected. I took two days off work to get it installed and no one showed up, also way past when the service was scheduled the second time. The alarm kept going off. They charged me for a part that nobody told me they're going to. Other than that, our experience has been fine. After having to call and talk to numerous people, I got most of it resolved. If we weren't under a contract, we would have switched because this is unacceptable for the amount of the money we pay. I expressed it and I asked the manager to call me, who never did. They didn't seem to care.

I got the Protection 1 device installed with the help of an installation tech. I once had to deal with the alarm going off unexpectedly, but the techs came back and fixed the device. The people who called were also nice.

I use Protection 1 in my office. The installation there was good, while the one at home could have been a little better. There were some parts missing which their technician didn't come with, but I ended up getting a whole new system, a different type of system which turned out to be better because it was a bit more updated technology-wise. Although it wasn't what I had expected, in the end, it turned out okay. I use the mobile controls all the time, and it's convenient.

I've had Protection 1 for about three years, and my experience has been good. Installing their security device was an easy process, and their team was professional and friendly.

I had a Protection 1 rep come out and install my device for me. My wife has their mobile controls on her phone and it's awesome. It has been a good experience working with Protection 1's customer service team. I appreciate how responsive they are. One thing I like about them is they don't wear you out with telemarketing calls. We used to have someone else for a security system and it seemed like we were always getting hammered with new services and whatnot from them. I don't mind every once in a while, but Protection 1 doesn't do that and I like it.

I've used Protection 1 before, and have been using them for a couple of years now. The last installation was quite difficult. When we moved, I put in an order for a new equipment, and they sent out the wrong equipment with the tech. The tech tried to resolve it, and they thought they sent out the correct equipment the second time around, but they still haven't. So the third time around, he came back and he still didn't have the right one, but he said he was going to stay until he got all the right items in to install it, which was done eventually. I wasn't happy with the sales staff and some of the customer service who followed up, but the tech who came to resolve the problem was really good.

We've been with Protection 1 for four years. They're courteous and professional, but they're not on time. I put in a service request for something, and it's been a week and nobody has called me to even say if they're coming to fix the problem or not. That's not the kind of service I expect from Protection 1.

We got Protection 1 for our other house about five years ago. I feel better that the house is protected when I go away. We got it again for the new house that we bought and my wife had a very good experience with the young man who came out and installed it. He was very friendly and helpful. He walked her through some of the steps. Additionally, I’ve had to call their customer service a couple of times and I had a good experience with them, too. I have recommended Protection 1.

I've been using Protection 1 for my business for three years now. I used ADT before and Protection 1 is superior to ADT. However, I tried Protection 1's mobile control and it's slow and not that great of a set up for me.

We've been very happy with Protection 1. We've had two devices, had Protection 1 install them both, and they're wonderful both times. We haven't had any issues, we've had no interruptions in our servicing, and they call us promptly anytime our alarms have gone off. I would recommend them to people that I know.

The system from Protection 1 was out when the power was out, but other than that it's been good. It has been in our old house for several years. We used to have other security provider but it went out of business. We didn't have the upgrade then, but what we have with Protection 1 is more modern. I had their mobile app in my old phone but when I dropped it, I didn't put it back on my new one. It would probably be nice to have it and have access to the system anytime from anywhere. We're happy with it.

I've used Protection 1 as my home security since 2003 and I went with them because they're part of the homeowners association and I get some extra services from them. The system has been working for over 10 years, and I upgrade it with technology as it comes along - I upgraded to the web and mobile controls. I'm now more aware of my security since it's on my phone. So, if somebody forgets to turn the system on, I turn it on remotely when I'm not here. In addition, the team at Protection 1 come out to my house, fix the system, and do everything they need to do to make the system work whenever it has gone down.

I've been with Protection 1 since 2013. Everything was good and everybody was pleasant. I'm happy with them.

Years ago, we switched from our other security system to Protection 1. The old one locked us into a 5-year contract which was annoying, and we could never reach anybody when we needed to. When stuff broke, we were charged ridiculous amounts of money to replace it. We haven't had any of those problems with Protection 1.

I've had Protection 1 service before and I have been with them for several years now. Their installation tech was fine. I've tried their web and mobile app controls and so far it's fine. However, I still can't hear my speaker very well when they call.

I went with Protection 1 because when I called ADT, they never responded. I've been using it since 2012 and it is good. I use the web app on my phone and it's convenient. My sense of security has increased since I got the system.

We just moved in June and that's when we got our new Protection 1 system. We have the do-it-yourself device although we haven't started on it yet since we're working on a bunch of other home projects. Plus, we need to call and have someone walk us through it because we're having some issues with it, like the sensors and our doorjamb. What's frustrating now is that my understanding was we wouldn't be charged until the system is actually up and running. But they already took three months’ worth out of my checking account without letting me know, so I had to call and try to get that money back. I haven't set up the system yet but I'm already paying for it every month now, so it's been a waste.

Protection 1 has been my security provider for 3 years now. It gives me more peace of mind and I know if somebody comes in my house, I’m going to know about it. I’ve enjoyed the comfort of knowing that my house is protected when I’m not there. Then when I am there, I have an early morning alert to know that I have an intruder in my house. The mobile controls make it convenient for me to access the system. Protection 1 is easy to work with and has great customer service and friendly staff. They’ve always been very helpful, polite, courteous, and wiling to assist.

There were a couple of break-ins in the neighborhood and I feel safer having Protection 1. Also, I got a little one that's home and in case he opens the door, I can hear the beep. It was a combination of the equipment that they offered with the plan that I got and the monthly fee and the coverage that I chose them over other providers. The installation was easy but I did have some equipment fail after a couple of weeks. They came out quickly and took care of it. Getting hold of them is easy too. They always answer within three rings and I always get a person.

The salesman from Protection 1 who came was very nice. We enjoyed him very much. He is very good for the company and very helpful. The device went off a couple times. I've opened the garage door, and before I could get upstairs, they had me called so it was very good. It's nice having a sign outside and nobody broke in so we must be in good shape. I'd recommend Protection 1.

My company was with Protection 1 for 6 years. Not one time did anyone ever come out to do service. When we started having problems with the alarm, still no one came out. Then when we had enough and switched services, we received two more bills AFTER THAT DATE. Do not waste your time or your trust with these people. Especially avoid Melissa, Eric, and Rick in the customer service department. P.S. When Protection 1 sent their technician to pick up the equipment that was here (the only time they came here since the installation), the P1 Tech complimented us on the new panel we had had installed by their competition.

I've been very happy with Protection 1 for the past three years that I've been using them. I've had two security systems providers in my two homes. They are similar and work fine. Installing the Protection 1 device was absolutely the easiest thing I've ever done in my life. Their customer service has been fantastic. They've always been cooperative whenever I had a problem with the battery or a sensor going off. They call and we've always managed to get to the bottom of it quickly and easily. I like that anybody that I've talked to on the phone was professional and has a great attitude. I've recommended them to many of my friends already.

I've had no problem with Protection 1 for 12 years now. I had them back when it was a wired household. Then when I got them in my house, we had wireless and that went fine. Now I'm on my third house with them and it's wireless also, and I'm very pleased with it. Whenever there was an issue, they were very helpful and resolved it very quickly. I've always recommended them.

When I moved in, the previous owners had Protection 1 so I went with them. When the technicians installed the device, it was easy. Plus I like the web and mobile controls. I use them all the time. However, the only sensors I got from them are for my doors. So if the bad guy slides the door, I'm good to go. But if he slides some of the windows, I'm pretty much toast. Also, trying to find a decent number to call their customer service was a pain in the butt. They have all that crap at the website but all I want is a simple number. "Call this for the help desk." That's what I'm looking for. If they could do that, it would be great.

I’ve been using Protection 1 for probably 5 years and I feel safer having it. However, we had difficulty during installation because one of the products wasn’t done on the initial install, and the techs didn’t realize it until they were gone. Apparently, it was on back order. But we had two or three appointments that were blocked off for four hours that they didn’t call us or show up. I told them I didn’t want it anymore but my husband said he would deal with it, so they came when he was here. Other than the issue with the technician, anytime I call Protection 1, it's all been good. They're friendly and quick to notify us anytime our alarm goes off. If they couldn’t answer my questions, they get me to the right place. I like that I am able to access and control the system remotely. It’s convenient on me. I would recommend Protection 1.

We switched over to Protection 1 about 4 months ago. They came out and did everything for the installation. We haven't had any problems. They were just here the other day and they're friendly.

Since getting the Protection 1 device, I have peace of mind and less concerns. Installing it was easy and the web and mobile controls work great. The Protection 1 team has been easy to deal with as well. I would recommend the company.

I've known Protection 1 for a long time and I've been using their system for about three years. I went with them because of the price. Installation of their device was pretty easy and their customer service has been great. They're professional and easy to work with. They don't spend much time bothering us or keeping us on the phone for a long period of time. They keep it simple. With Protection 1, I've had lesser worries.

I knew about Protection 1 because of a family member and I've been using it for four years now. Installing it was easy and the mobile controls were great, and if weren't for those, I wouldn't be with them. However, I've had two break-ins. I just moved in a different part of town. It was a great experience though because they came out right away. Also, they apprehended one of the burglars because one of the technicians of Protection 1 saw some blood on my door that the police didn't see. They ran the blood through the system CODIS and they busted them. Also, Protection 1's always been on top of making any kind of repairs or letting me know about the new technology that's out there. I actually had a camera installed before and the technicians that came out were great. I have no complaints at all.

Protection 1's devices were all in the stores already when they opened a little over three years ago and we've had them as our security provider for about a year now. The store general managers are the only ones who have access to the cameras and the corporate headquarters can go from store to store at any time.

The technician who Protection 1 sent out to install our security device was very good in every way. My wife uses the web and mobile controls. She's supposed to call Protection 1 to have them come out and finish installing something, but it's her fault that it hasn't been done, not the company's. Other than that, I'd recommend Protection 1 to a friend.

Our corporate office said we’re going to use Protection 1. We said yes and it’s been going a lot better than who we were previously using. It’s all the same hardware that our previous security company was using minus a couple of sensors but it was a seamless transition. However, we had called to have the fire alarm put on test but it didn't happen. When we did a cookout in our back warehouse store the other day, the alarm went on. Other than that, it’s very quick as far as getting codes entered for new managers. That’s been pretty good.

When I moved in, I had a tech install the Protection 1 system for me. I was real specific on what I was trying to do, but the guy that was taking the order basically signed me up for a totally different system, so I had to call back and reorder everything again. When they came out the second time, they had everything correct. The system is all in and has been working okay, but back when I moved in, it really sucked. It was really a major hassle to switch with Protection 1 and to stay with them but we did anyway because my kids are used to all their keypads and know how they work. And so I've had them for six years now.

I've been using Protection 1 for about three years now, and I would recommend them. They're cheaper than other security providers.

Protection 1 has been my security provider for several years and I'm satisfied. I have everything that I've needed with Protection 1 and I'm happy with them.

We've been using Protection 1 for 15 years and we have fewer worries. It started in Los Angeles when we had a break-in from an investment property and we decided to use them on that property. Now, we're able to use the monitor to observe the property and make sure nothing is going on. Their customer service has been very good and responsive.

I've been a customer of Protection 1 for a couple of years now. I had their team come out and do all the installation, and everything was good. Moreover, I like the ability to access my alarm through my phone.

We had used Protection 1 in Los Angeles in previous two homes we had, so we transferred the service out here when we moved. We have an issue where we lose cellular in the area, but the guys have been great. When there's an issue, they're prompt and they get it resolved. In the installation of the device, the installers who did the job were exemplary, and they showed us the new innovations like the use of RF rather than wired. When we had one idea that we thought we wanted to do, they came up with a whole different concept, which gave us better coverage and made us save money. We had another manufacturer of an old system here and they did their very best to use whatever they could from the old system. I'm very happy with the groups that have come out to work with us. Also, their customer service reps have been very good. I would recommend them.

We’ve had Protection 1 for 5 years now. Installing it was super easy. Their reps have been great and their web and mobile controls are convenient. I've got good service and good product. It’s a really good company and so far, it’s been great.

I've had Protection 1 as my security provider for two and a half years and their representatives have been fine. But at first, installing the device didn't work really well and it kept having problems, so they had to come back and do it a different way. And when I look at my phone, it shows that all the windows are "closed" except the window in the master bedroom and I don't understand why. I haven't really checked if it's working because one time, it was open. So you could actually open and close it while I got it set. And the way it's set up now, if I open a window or open a door, it will just bypass it.

Protection 1 suited our needs a lot better than what ADT had to offer. It's our first system and its installation was quick and easy. Also, its mobile feature is very useful to me on a day-to-day basis because I'm able to access everything via my phone like activating and deactivating the alarm and doing the quick peek-ins for as far as the pictures. I don't have to do the keychain remote access. It's simple and I love it.

Protection 1 is good. I've been using them for almost five years. It's been pretty organized and secure. Everything's good. I got the alarm package, and I did the installation myself, while they walked me through it. It was easy, and the guys were great. I recommend it to everybody.

The initial installation was very easy. We just called up to find what we wanted and went on with it. It definitely feels safer having Protection 1 service available to us. My issue with them was that I didn't realize that when I move, my three-year contract starts over again. Another thing is I have equipment installed that we had not decided on, so we had a little bit of a dispute whether I had the right equipment or not or something I had not agreed to include. But they've been responsive and the service has been good.

My parents used to have Protection 1 and I've had them since January of 2013. My experience was good initially when the device was installed, but I had to call them back out again because I felt the motion detector wasn’t angled properly. When they came out, they felt that it was okay, so I was not very happy with that. But the second installation in my new house has been wonderful. I use their app on my mobile all the time, I appreciate that greatly. The image-taking generally puts me at ease too. Protection 1 makes me feel better. Two women live in my household so it's nice to have something extra since we don’t have a man coming and going on a regular basis.

We had Protection 1 at our last house then one time the system wasn't working properly for a few months so they compensated us. They went above and beyond. Then they waived my installment fee at our new house. We've now been using them for about six years. Installing the system was pretty seamless. There weren't any issues. We use the mobile control and it's great. The people I spoke with from Protection 1 were super professional and very responsive. I feel safer, there's an added sense of security and peace of mind since having Protection 1. They takes care of their customers when needed.

Protection 1's staff have always been friendly and courteous. We had a couple of false alarms and they have called up a couple of times about it. Their installers have been informative about explaining the system, although the installation takes a while depending on the equipment you have and what they have to swap out, but it's hassle-free. Also, the system gave me confidence, and the ability to know that I can hit the panic button has definitely offered a lot of security.

I have Protection 1 in my home three years ago. The previous owners had it and I didn't want to change when I have already one so I had to continue with it. I am happy with the service and I installed it also last year in our second house.

Protection 1 is very easy and simple to install. We've been using it for five years now, and customer service is always willing to help. It's been good and I don't have any complaints.

We've had Protection 1 for eight years. I had their system installed in two separate homes and both were great. The second one, they had to come in and redo an old system and update it. The engineers were awesome who came out to do the leg work. They showed their badges before they came in the house and wore booties. They did a thorough walk-through and gave me their card if I ever had any questions. They were also not pushy, unlike my TV provider that calls me all the time and try to get me upgrade my package. Protection 1 understood and only did what's best for me and my family. Also, when I made appointments, they were really nice. When I moved homes, Mike, the same guy I'd talk to, has also been really helpful. He put our thing on hold for four months because we were doing a renovation. So, instead of closing it down and reopening me, he kept me as an old client to save me a bunch of money.

I have been using Protection 1 for my home for 11 years. It's what I used at my warehouse. Installing it was great. My only issue was that I was supposed to get a couple more cameras installed and I never heard back from them. But since setting the system up, I feel less worry. And being able to access my system through Protection 1's web and mobile control is great. To summarize my experience in a couple of words, we can go with "reputation" and "confidence".

I've been with Protection 1 for eight years. I used to have ADT but I switched because I think Protection 1 had the better technology. Their reps were friendly too. I will recommend them to a friend.

My brother-in-law told me about Protection 1 and I chose them initially over ADT because they had a more robust iPhone app. I've installed the Protection 1 security device in two homes now. The first installation was very easy. The second one was difficult because of the layout of the house. The Protection 1 guys had to come back multiple times to fix it, but eventually they got it to work. I've tried their web and mobile controls and these were great. Moreover I've been called by the team at Protection 1 when my alarms go off. I've talked to the technical support and customer service people, and everything's been great. It's reassuring to have the system set up. It's not a perfect system, but it's okay and seems to work.

I've had Protection 1 as my home security service provider for four years. Their guys did the installation of my security device and it was professional. I love being able to access and control my system with their web and mobile controls. The alarm has been set off a few times and I've talked to the reps who answer the phone, and I've also had some upgrades done to the house. Every time, everybody's been professional, so I'm very happy with them. I'm completely satisfied with Protection 1 overall.

The house that we live in at the time already had Protection 1 in it and that's just what we went with. It had to be upgraded which the installers did. However, their people haven't been good. Basically, we've been forced into another contract and we can't really move and we can't get rid of it. I feel like we're stuck here because we can't do anything about it.

We've had a good experience in installing Protection 1 and its mobile control app on my phone has been very convenient. Every time we needed somebody out, they've been professional and they answered our questions.

We've had Protection 1 for seven years now. We had ADT before but we didn't like them. It was easy installing the security device. The installer was professional and cleaned up after himself. Protection 1 is good and we depended on them. It was far above ADT.

I've had Protection 1 installed in my house six years ago and I feel safer having it. I moved from one place to another and when they set it up the second time, it wasn't connected. So they had someone come out again and redo it. Their team has been helpful.

I've had Protection 1 for so many years and everything was going all right until I moved in August. My place went up a little bit so I moved. But since then, the payment amount is incorrect. They withdrew from my account a couple of hundred dollars without my knowledge and they're not supposed to bill me that way. I have to be calling to get it straightened out each month so I have to come over online automatic payment to make payment myself. Each time I call, the people I talked to were so rude and hung up on me. I called back to complain but I know it is going nowhere. Each time I get another rep, they say they're gonna do something but nothing happened.

We've been a Protection 1 user for over 5 years. We got them based on a relative's recommendation. I was satisfied with the installation since the installer did most of the work and if I had to do anything, it was very easy. Their web and mobile control is very useful. Our lives have been simpler dealing with the security system. It's simple and satisfactory. I also like that I can buy proprietary equipment as an individual thus making it easier to install without having to contact customer service.

The people that I bought the house from had Monitronics but I decided to use Protection 1 because I’ve used them before and I never had any problems. The installers all did was come out and change the panel. I know a lot of people in our area don’t have security, but with Protection 1, I feel better to lie down and go to sleep at night. It is a mechanism to have for me to feel safe whenever I leave and come back. Because if I leave and I set it, and I come back at night or anytime and it’s not on, then I know not to come in because something went haywire. So at least not come in without somebody else with me. All in all, I would recommend them. I’ve not had any problems at all.

I've always had home security system. It was installed in 2007 after I had a burglary and I had ADT at first but their service was horrible. So I changed to Protection 1 a long time ago and I've been very pleased so far. The hardware was installed by the builder and Protection 1 came out and hooked me up. I had a false alarm recently when I was out of town and they were all over it so I was very pleased with the service.

Overall, our experience with Protection 1 was fine. But we're not happy that the city of San Diego fined us $100 for a false call when balloons set off our sensor. My husband and I are both in the military, so we didn't get our phones in time. Protection 1 called the cops, the cops showed up, and the city fined us.

We've had a really good experience with Protect 1 apart from the glitches in the very beginning. They weren't as easy to solve as I would have liked but they did eventually get it taken care of. And their staff were good the few times I've called them.

We've been pleased with Protection 1. We've moved into our new house in Visalia and had a couple of break-ins around the neighborhood. We thought maybe it's time we did something. My daughter already has Protection 1 so we used them too. And then my wife died and I got remarried. My second wife used to be with ADT. What I found disappointing about Protection 1 was I know that I was in contract for two years, but since my wife had ADT, I wanted to drop Protection 1. They wouldn't let me and that was frustrating. So I just continued to pay for it. When we decided to have a house of our own and we moved, we kept Protection 1 because my wife could already drop ADT because her contract was up. Obviously when circumstances change and you have a death, I think Protection 1 should have been a little more understanding of that.

A friend of mine recommended Protection 1 to me and we've used them as our home security provider for 2 years. They are excellent compared to our previous system, Comcast XFINITY which is the worst company to do business with on the planet. My wife said the installation of Protection 1 went smoothly and I like their web and mobile control features.

We've had Protection 1 at our last house since 2009 and I've used their mobile app to control the system. I've had a very good experience and I definitely feel safer having it.

I've had a hard experience with Protection 1. When I moved into my new home, it was existing. It was very difficult to acquire the system and to take over the contract. Once I got in, I didn't receive what I was promised. So then I was calling different people, trying to get it straightened out. That was the first year I was in there and they had to switch out the channel. They didn't switch that and I wanted the panel upstairs. They wanted to do something different because it was a wireless. I didn't want the wireless in my home, I wanted to hardwire it but they said they couldn't do it. It took about a year before they put it in there.

I've heard about Protection 1 through a family member and I've been with them since 2010. I let them know if my power is going to be out or if I was going out of town and overall, I've had a great experience with them.

The lady that originally signed me up with Protection 1 was awesome, prompt and explained everything. All that she promised happened, except, that the system is failing a few times and it's beyond her control. The system crashed three times and Protection 1 came to try and fix it. They were very nice but they couldn't get it fixed. Every six to eight weeks, they run a test on it. It comes out bad and then they have to come back out. We ended up putting in a whole new system -- upgrading it from the old system.

I got a deal being a government worker so I decided to use Protection 1 for my home security. I've used them for 5 years now and so far, I've been very satisfied.

Protection 1 is a great company. We have been using them for 16 years, and they have provided the service that we like. They're very reasonable. Our security device is not difficult to work with. I've had a couple of false alarms, which I'm mainly the one setting it off accidentally. They called, asked me for my code and asked me questions to make sure I was okay. Since we set up our system, I feel confident when I leave my home and that it'll wake me up if something crazy happens at night. When it comes to protection, our top priority is for them to contact us immediately if our alarm goes off to see what's going on. Also, I let them know in advance when we go out of town. I asked them to send the police if for any reason our alarm goes off because we are not in town, and they agreed to it.

We had Protection 1 in Maine, where we used to live. I was told when I came down here I had to get in the contract or I would be charged. Then when I came down here, it wasn't so. After I got it put in, I was told I was on another contract with them. So I'm paying for something I wouldn't have paid for had I known it was a different contract. I am not happy about this but still I'd recommend them.

I use Protection 1 at home, office, and my grandmother's house and I've had them for 4-5 years. Installing the device was excellent. I've tried their web and mobile controls and it's been wonderful. And, they have great customer service. Additionally, their technician was really awesome. He was very friendly, caring and he did a great job. Needless to say, I feel more secure since setting up the system.

The rep from Protection 1 who installed my device has always been super nice. Their representatives were good too and I have recommended them. In fact, my daughter also got it at her house.

I've had Protection 1 for three years now and had a very good experience with them. I watched them install it and they were professional. If there's something wrong with our keypad, I can call them and they're very responsive and I don't have to be waiting very long. I can stand right there and know they're going to give me the answer I need to fix it or tell me what I need to do if something's not working properly. They also call me immediately whenever they detect something or suspect something's wrong with the system. Very helpful.

Installing my Protection 1 device was great and instructions were very easy. Web and mobile control were easy to use as well. I've been using them for over 12 years. Tech support have always been very helpful and great customer service overall.

Protection 1 is incredibly great. They're very helpful, very customer-friendly and the device is simple to use. We use them in our corporate office too. Their reps are easy to work with and they care a lot about the community so I'd give them a thumbs up.

With Protection 1, I feel absolutely safer. I've had them for more than 6 years and it was easy installing the device. And they are friendly, courteous and ensures everything is okay when I have a false alarm and they call me. Overall, the experience has been great, convenient and they were very prompt.

We've had Protection 1 for about six years. It was great up until August of this year when we moved and had the service transferred to our new home. We bought a brand new home so we had to have everything initially put in there. And the person that installed it went to the wall and hit some electrical wires. We had to have an electrician come out and fix that problem. However, Protection 1 makes me feel secure. I have the app on the phone for security replays and looking at the video and I love it.

We've got Protection 1 in two different houses and both have been great. The major thing I like about them is it's wireless so I don't have to have a telephone line to the house. The installation of the alarms went very well. We have had the alarms go off a couple of times, and the people that we dealt with were terrific. We also have a wireless text that comes to us when the alarm goes off or if power is lost or if we disable the alarm and somebody goes in and out. Protection 1 is very professional and the approach is good.

Family members told me about Protection 1 so I got the system. Their reps explained everything to us when I was installing the device so it was good. Being able to access and control my system through their web/mobile controls is easy and it's very helpful.

When we bought our previous house, Protection 1 was already there. We've been using them for more than 10 years and I'm highly satisfied. Their service is always top notch. They've installed our device smoothly and they're always friendly and easy to get a hold of. Their mobile app is nice to have but rarely used. As a company, they're great but I question the overall value that I'm being provided.

With Protection 1, I’ve had good service and I haven't had any problems. I have them for about five years now and it's been fine and I’ve been satisfied.

I've been using Protection 1 for six years and I'm enjoying the way it is right now. Being able to access and control their system anytime and anywhere is very convenient to ensure that the residence is still secure. It's what I'm looking for. Their technicians are very professional and the company is reliable as far as monitoring. However, I'm not happy with the keypad placement because it's way on the other end of the house which is very inconvenient. I have one in the garage and one in front which I don't use so I've asked them to relocate it to our bedroom and they've thrown me a ridiculous price of over $500.

I had Protection 1 in my previous apartment and I've been using them for six years. In the old apartment, they already had a button in every room that when you press, they will come and help you. But when we moved in in our new apartment, we didn't have that so Protection 1 had to do the installation for my room. And since I have a medical condition, they included in my plan a chain that I wear around my neck for in case I fall. I press it and help would come. Also, they are the cheapest and they are very courteous when you call them. Protection 1 is real good and they have been great so far.

We've been a Protection 1 user since 2010. We got it upon our neighbor's recommendation years ago. In fact, we've gone through it twice. In our last house and in our current house which we just moved into in August. I used the mobile app and it's great. The app in our old house had a bit of a glitch. It took 2 minutes to log into the app. The alarm would go off before I could log in. Luckily, they've updated the app and it doesn't do that anymore. So far, Protection 1 has been good. We decided to use them again in our new house because we had a good experience and they offered to install the equipment for free or at a deeply discounted price. That helps a lot. That made a difference in us using them again.

Protection 1 is great. We've been using them for about five years already. The guys that installed them in both our places, in Orange County and here in Delano, did a good job. They were very friendly and did their job like they're supposed to. I messed the system up a couple of times but that was my fault. I will recommend them to anybody.

I've been with Protection 1 for six years now. We moved and brought them with us. They were extremely thorough and helpful, and did a good job. I tried their web and mobile controls and I like them. I love the fact that I can access and control our system anytime, anywhere. Since the system set up, it helps my wife to have peace of mind when I'm gone because I travel a lot. So far, we're very happy with the service and the product. We're very satisfied. It's good value for the money.

I've had Protection 1 for several years and it makes me more free to leave my home. I feel more secure with it.

My sister and I both use Protection 1. I've been a customer for more than a year now. The system was easy to set up. I put on the alarm at night time and every time I go on a vacation. Before I was in Sacramento then I moved to El Grove. The price is higher in South Sacramento.

Installation was free and easy. The mobile access works great, and Protection 1's customer service is awesome.

About thirteen years ago, I had Protection 1 back in California. It's great and I've already recommended it to friends.

I'm not happy with Protection 1 at all and I'm looking at other companies. They don’t want to work with me, let alone discuss the issue. They're not worried about customers anymore and they've lost the mojo. They used to be customer-oriented, something that you could count on and work with you. They'd usually answer within three rings if you call them. Now, six or seven rings, you're allowed to be put on hold numerous times. They're not the company that I started with ten years ago. They keep saying five years but they didn't update their files and got the files all screwed up. They sent their manager out to my house to talk to me. I was generally nice to him but they didn't do crap. I would have expected a little more action and a little less talk. I would highly recommend anybody to go somewhere else.

My experience with Protection 1 has not been a very good one. I've been a client for over five years. They came and installed everything. I was moving to a new home and they told me that I wouldn't have to pay when I moved, which was a complete lie, because I ended up paying more money when I moved again. I paid them and afterwards, I got a bill for $300 and I refuse to pay all in one shot because I can't afford do to that, so I'm paying them $100 at a time. Now, they keep being a pain and call me all the time. When the contract's up, I probably won't use them anymore. It doesn't make it a wonderful experience when somebody is hassling you about something they lied to you about.

The people at Protection 1 are usually friendly and easy to work with. They fix the problem about 70% of the time. I've tried to start the alarm remotely using the the web and mobile controls, and it works okay.

I feel more protected and secured with Protection 1. I like the availability and being able to control the system anytime and anywhere. The only thing that I didn't like is when I moved here and I didn't know where I wanted to place the keypad. I didn't know if I wanted it placed at the front door or the bedroom. There was already one here at the bedroom, so they placed it there instead of putting it in the living room. We had changed our mind after that, but they had already left. The next week, I called them back out to change it to the living room, but I would have had to pay and at first I didn't have to pay. But other than that it was a good experience with Protection 1. They were nice, very professional and knowledgeable.

We've always had a good experience with Protection 1. Almost every single interaction with them has been great. They were professional and have always been quick to help. There haven't been any issues at all.

My mother-in-law told us about Protection 1, and we have been using them as our home security provider for nine years now. I'm very satisfied with it.

We used Protection 1 at our last residence for 8-10 years and since our new house was already pre-wired, we just changed over the Protection 1. We changed the control units and I’m going to add new units to my shop area later this year. We’ve always liked them and it’s been convenient. We like the way the interface works, so it works for us. Our experience with them and their very prompt attention has been satisfying.

I’ve used Protection 1 ever since it was BellSouth and I've had it installed twice. The first house had the system in it. They swapped out the board and I added a modem for extra protection because it’s online. Their tech seemed knowledgeable, didn't tear up my house and was very professional. Protection 1 has stepped up a bit and went wireless on some of their sensors which made it a lot easier on the installation but it had some flaws in certain areas like the back door didn't have a sensor on it at all. I have used Alarm.com and I get e-mails every time my alarms set and unset. Also, I can download a picture at any given time or somebody walks by the motion sensor. Luckily, I haven't had any break-ins but I love the system.

I like Protection 1. It's the first company that had cellphone operation, and one doesn't need to have a landline phone. Bryan came over to install the security device and did what he needed to do. I've had all of the video camera system at first and I like it. I can see that my apartment was opened. I didn't have any incidents since I moved from where I was, but every time something happened, their team called me and they were on it. They call the police. When I have a situation or trying to find out if my payment is right, their team reaches out to me and lets me know what's what. When I leave my house, I feel more comfortable that I have protection. I will recommend it to a friend, no doubt about it.

We've been using Protection 1 ever since. They did have to put in everything at our first house but it was a good experience. Then I got them again when we moved to our new house. They came in and just had to connect the wires since the builder already set our house up for a security system. I have no complaints. They've called us right away when we set off the alarm a few times. I've called them when something went wrong with our system and either they come out and do something or walked me through how to correct it. I feel safer since having Protection 1, especially if I'm home alone. They've done a good job on what they're supposed to do. The whole experience has been very satisfying.

We first got Protection 1 eight years ago at our old house and the installation went smoothly. Then we were due for an upgrade and that was a nightmare. They had a heck of a time making everything work. We moved to a new house this year and took the system with us. It was once again a nightmare. We had them come out three different times to make it work. And they're coming back out again today to work on it because it's going off in the middle of the night for some reason. When the system works, it works well but getting it to work has been a nightmare. I missed several days of work meeting the tech sent to work on it. Nevertheless, since setting it up, my wife feels safer at night. We bought it to make our two kids sleep better. We use the alarm.com feature, it's handy and we like it.

I've been a Protection 1 customer for ten years and my experience has been what I expected from them. They had a person come out and help install the system and I like that I get to access my system anywhere, at any time.

I have Protection 1 since 2007 and it's been a good experience. They showed me the web and mobile controls and how to use them and their courteous. If the alarm goes off, they call and contact somebody. It's convenient and I wanted to convert from the wireless back to the phone line. I had to get the wireless because they didn't have phone service in my area yet when I moved.

We like Protection 1 and I'm very pleased with the service that I'm provided with. I use the web and mobile controls to set the system on and off, and it's wonderful! I like what they did when I moved. I loved that I was able to transfer and upgrade my equipment, and not pay any money at that time. That was a great deal and I have recommended them.

We have used Protection 1 for ten years and have good experience with them. Installing the security device was good and the team was always nice and pleasant when we set the alarm off. Then the people that came out when we moved and put Protection 1 in the new house, were nice as well. We feel safer and have fewer worries since setting up our system.

I’ve been with Protection 1 for a couple of years now and they've been great. I had them in my old house, and I continued with them when I moved to my new one. I have the wireless security and my only problem with it is that sometimes it gets loose, starts falling off, and I have to tape it back again. Recently, I discovered something with one of the sensors. When I open the door, I no longer hear, “Garage door open.” And then I would have to fix it again by gluing it back properly and pushing it in so the sensors would come out. But other than that, it’s been okay.

I've had Protection 1 for years and it's been very good. Every time I had them put a new system, it took a little while getting used to it and every time I set it off, I got called right away. I appreciate that and I've already recommended them to my friends.

Protection 1’s rates were good and I haven't had any problems with them so I stayed. It’s been about seven years already. They installed and set everything up. I monitor everything and pay my bills online. Everything’s good.

We had Protection 1 do three different security installations at three different houses, and they did good work. Their team has been nice and knowledgeablem although I hate their long term contracts which made Protection 1 a little expensive.

My parents had Protection 1 and they liked them, so we priced them out and they were the best fit for us. I've been using them for three years already. The installer seemed knowledgeable and whenever it loses its Wi-Fi signal, I call Protection 1 and they help me to set it up again.

Our store switched over to Protection 1 one or two years ago but it was easy when we went through the transition. And when I stay late, the team always wind up calling and making sure that I'm here and I talk to them often and they were nothing but helpful. Overall, the experience was enjoyable and no hassle. I'm very happy with Protection 1.

I am the previous owner of a restaurant that I originally purchased from an existing owner and now recently sold to another owner. With the original transfer, I was never told as a buyer to fill out any paperwork or to do anything to transfer the account. Five months later, I get a note from the old owner that Protection 1 is saying they owe them for all 5 months. I attempted to cancel the service but they wouldn't allow it even though it was a new owner. They were trying to charge for now 6 months of services that weren't provided as I didn't even know about the service and didn't have it on.

Protection 1 seemed like a good service so I chose them, and I've been using their system for about seven years now. It was easy to install, and their staff has been excellent. It's been good and I feel safer. I have recommended them to other people.

We've had Protection 1 in our store for 8 months now and overall we've had a great experience with them.

We had Protection 1 in Arizona as our security system and when we moved here three years ago, we went ahead and got them here too both for our house and for our business. We always hire the guys to come out to install all the equipment, so we didn't have to do it. We attempted to install alarm.com on our cell phones but it completely fell through on that process to make it all work. We do have the remote controls, though.

I love being able to access my system on mobile. I enjoy Protection 1 and I love that every time I call, they come out. I wouldn't want another company and I would recommend them.

I’ve been with Protection 1 for a long time. I really like them. It was a couple backward and forwards with installing the alarm when I first moved to the new home here in Spring Hill. We wanted the basic alarm, but we have to go with the most expensive one because the house was not wired. The other issue was that when we first got them installed, both panels had motion detectors. When we moved around, the panel will turn on. We had them come back to fix an issue, and they had to replace one of the panels. Now none of the two panels have the motion detector. When I called, they said that they didn’t have the motion detector to save battery. I said I had it that’s why I’m asking for it. They sent another technician who said that there’s no way to set it up. I still don’t understand how I had it and now suddenly it can’t be set up, but other than that, I trust them.