The first home security provider I had for years was Brinks, then Brinks was sold out to ADT. I had ADT for some years, but I was unhappy with their services. The alarm would go off, they never called back. Then I tried the other alarm company that AT&T owns now, but their stuff didn't work too good. So I went with Protection 1.
I definitely feel a lot safer now and have no worries. I work 24-hour shifts in my job, and I'd be gone all night long and my wife is out here. So having a security system gives me peace of mind. Moreover, they respond quickly. If the alarm goes off, I get notified over my phone and often they call right away. I've been out of work and they worked with me on that, too, as far as my billing. Everything worked good for me, so I'm very satisfied with the service. They're the best service I've ever had and the best customer service I got.
My parents have had Protection 1 since I can remember in all of our houses. When me and my husband purchased our first house a year ago I went with the company that my parents have been with forever. They did the initial installation. When we recently got new windows and doors in our home, I called them and the rep advised me if I do installation by myself, it would be free. She’ll just tell me how to do it as far as switching up from the old windows and doors to the new ones. She can send someone to do it, but I chose the less expensive option and it was simple.
Everything is going good with them. I called their team a few times, when the battery was out or when our old sensor was going off, just testing it. Having access to the system anytime anywhere is so convenient and easy. If we’re out and I forgot to set the alarm, it’s just a push of a button on my phone. I don’t have to go all the way back in the house. I’m very happy we got Protection 1. They've been professional and efficient.
My son has Protection 1 at their home so I got one too and I've been using it for approximately two years now. Installation was so simple and the installers were very nice. I also had a good time interacting with their reps. They were very polite. I make the mistake sometimes of coming in from the garage and I have to walk through a breezeway into the house. Sometimes when I think I'm turning it off, I'm really just turning it on again and I walk through the doors not realizing that it's still on. By the time I get the house door open, it's beeping and I couldn't figure out what I was doing wrong until I looked at the printout on email that said that it was engaged at a certain time and engaged again. Of course, I wouldn't engage it twice within two minutes.
So now I am more aware when I'm turning it off. It usually happens when my arms are full of purchases that I'm bringing in the house. I'm standing at the door and inside the garage, and my finger is pushing the buttons. It's my mistake for not realizing what I'm doing but they've been very nice. So far, I'm at the age now where I live alone and I needed to have that extra protection and Protection 1 has worked out very well. It's a great product with good technology, easy to use and good customer service.
I had an attempted burglary and the thieves tried kicking in my door. Protection 1 was then referred to me by a friend and my experience has been pretty good so far. I really like the app and that makes it real convenient. I got the package where you basically install it yourself and it's self-explanatory. I absolutely feel safer, it's good and I'm satisfied.
We've had Protection 1 for about 2 years now. The actual installation was okay, but we are not happy with their charges to get it transferred from a rental to our new home. I've talked with multiple people about these extra charges on my bill, but they didn't seem to have an idea that I've talked to another person before that.
How do I know I can trust these reviews about Protection 1?
- 610,392 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
I was told Protection would take over and use all existing equipment of Vivint I had when they started monitoring my system. I had all Vivint cameras. One wasn't working they said and gave me the model no. They said when I got one they would install it. They never said they had cameras to buy. I asked if they had cameras and was told "no you have to get one from where you got this one from." The manufacturer was alarm.com. I was given their no. and now I have a working camera and they refuse to install it.
That is lying to get my business, using all of Vivint other equipment, telling me the model not to get wasting my money and never telling me I could get a camera from them nor had to. That is lying and bad customer service. They never should have used Vivint's equipment at all if they can't use Vivint's equipment. All my equipment is Vivint's. They took over and they never offered to sell me one of their cameras. They told me to get the model no. of the one I had which quit working and when I did I was refused by Caitlin to make an appointment to put it in.
We got a discount for Protection 1 through USAA. The installation was really easy and I didn’t have any problems. We use our phone app to set the alarm when we leave. We're happy to know we have it when I'm home alone with the kids.
I work in marketing and used to work for Alarm.com, and Protection 1 is their third-party provider. I chose it for the mobile and web access and control. I have been using Protection 1 for almost two years. Installation was very easy and seamless. It is a great product with a good technology. It's easy to use and they have good customer service. I definitely feel safer and protected. We can check in on things at home when we're not there.
We've been using Protection 1 for close to a year and it's good. The installation guy who came in here told me everything I needed to know. Customer service is very respectful and nice, and answers my questions. When I forgot to do my name change, I like how Protection 1 called me back to make sure I did it. They're like my backup. I like the web and mobile controls because sometimes I forget to turn the alarm on and so it's nice to be in my car somewhere and be able to turn it on. I also can view pictures. I'm very satisfied.
We were introduced to Protection 1 through USAA, and I trust my insurance company so I went with them. We do access the system through our phones and we like it a lot. We like being able to move when we’re away from home and being able to check it through our phone. When we had to call in because one of the device had to be replaced, their reps were very friendly, very customer orientated, and easy to get along with. I am extremely satisfied with Protection 1.
The Houston Protection 1 salesman and Installation Manager are liars. When we asked the salesman if they could configure our DVR to record our security cameras, he said yes. He took pictures of the DVR and supposedly emailed the pictures to his “best camera technician”. With that assurance, we agreed to purchase their security system.
The following Monday, they installed their security system. I waited for a few days and they never sent out a camera technician to configure our DVR. When I called them about it, the installation manager said they won’t work on any cameras that they do not install. After assuring the installation manager we will not hold Protection 1 responsible for any problems that may occur with the cameras after they get them running, he said that he would see what he could do and call me back later in the day. That was 10 days ago and I still have not heard from him. Also, we did not get a Protection 1 yard sign nor any window stickers. I regret doing business with Protection 1 and will make sure that anyone that I know will not do any business with them.
We ran into a few bumps with the installation, but I got a chance to speak with the General Manager and he fixed everything. The last guy who came out was pretty good. He went over with us on how the system works and told us some stuff that we weren't aware of. Our camera went out and he came back to install a brand new one and he was pretty detailed in how everything works.
I have been using Protection 1 in a commercial setting for two years now because of their customer service. The installation was done excellently and very professionally. I also like the easy interface of their web and mobile controls. I trust Protection 1.
We've been using Protection 1 for almost two years now and so far, I'm happy. There was some confusion at first during the installation but we got it all worked out. The web and mobile controls are pretty straightforward and easy to do.
It's been two years now that we've been with Protection 1. It was quite easy to install the system. We also have the mobile control and we always use it when we're going in and out. One time last year, when I got back from funerals, I couldn't remember the code that I set up so I had to call Protection 1. But other than that, everything has been fine.
My parents have Protection 1 in their home and they referred me to them. I'm with USAA which is another reason I went with them and I also received a discount from them since I'm in the military. I've had them for approximately two years now. I used to have a wired system, but Protection 1 is wireless. I have it on my cellphone and use the mobile controls quite often. I can access the system and activate or deactivate it from my phone. Then my alarm went off one day and they called right away to make sure everything was okay. I'm satisfied with the service that I have and I'll recommend them.
I switched to Protection 1 because of their video capabilities and remote control on my phone which I love. Installing the system was flawless. Their reps were very friendly and helpful. I enjoyed their service and professionalism. With Protection 1, I have convenience and peace of mind.
My neighbor works for Protection 1. I talked to him, looked them up, and they were within the top three for a security system, so I went for them. The installation was very good. The tech had the right tools, and I can barely even tell that the wires are in the house. He put it under the molding and in between the carpeting. That's for the little wiring that there is. The only real wiring is the unit for the power. Otherwise, everything is wireless. I use my cellphone once in a while to check the system. I like it, and I feel very good about it. However, I wish it would turn itself on at 11 at night because I forget to turn it on once in a while. I have to make sure the system is on all the time. I like the part where I can have either the whole house or just the outside, meaning doors and windows versus motion sensors in the rooms.
I had a bad sensor, and a few times, the system went off accidentally. Protection 1 called, checked with me, and were nice about it. They just gave me notification. From that point, they were good. When I changed batteries because one of the sensors' battery went, they called too. They're very observant. The only thing I was disappointed with was when I had a defective motion sensor. I called the service for the guy to come over to change it, then I got a bill for $25. I didn't know I was to pay for service calls. It was their equipment, yet I had to pay for it. But other than that, I'd recommend them.
I've used Protection 1's home security service for a year. The price upfront was better. Installing the device was easy and I called their staff to set up all the equipment and to see if my thermostat was linking up. My air conditioner went out recently and I was able to look into the home and see that the air conditioner was off and it's good being able to access the system anytime, anywhere. I'm more relieved that I can know what's going on because this house is across the United States from me.
I saw Protection 1 in a little pamphlet from our electric company. At that time, we were having trouble with people messing around and I was thinking about getting some kind of protection here. I called Protection 1 and talked to them. I’m glad I did ‘cause we’ve been with them for at least a year now. This was the first time we ever had anything like this. They sent a very nice man out here with the equipment and he installed the system for us. He talked with us and explained everything like the pad keys we carry when we go out the door and we set the alarm. He told us that if we ever had any trouble, we can call the company and they’d get in touch with him. Everything’s been working perfectly so far. Since we got this security, we hadn’t really had anything happen. With everyday life, I got rid of my problem where people were messing around. I’m very satisfied and I have been telling my friends about Protection 1.
I've been using Protection 1 for over a year now but I'm not satisfied with them at all. I’ve been having a lot of problems ever since they installed it in my house. For a while I couldn't turn it on through my phone and they kept saying the problem was my phone. Then finally, they came out and installed an antenna and it got a little better. When I left my house one day, I forgot to give my daughter my new code, so when she went over there, my alarm was going off for 10 minutes and my neighbors said they came out because they could hear it, but Protection 1 didn’t get any connection and they didn't call the police. That really made me feel unsecure. If it wasn’t my daughter, somebody could call up my whole house. They said they checked my service two days before that and it was fine but they didn't do anything when it went off. That bothers me. I’m not too pleased so I’m rushing this year to be over. I've got one more year and I’d be done with them.
They had a lot of problems with the installation which took a while. There were also a couple of broken promises, but I overall, our experience with Protection 1 is not bad. It's nice to be able to lock and unlock the door if I have somebody coming in to get the dog and seeing who came in and out. We also had to let go of one of our cleaning ladies and I was able to change her code. And I’ve already done a few codes, so that's all good.
We got Protection 1 because some houses where I live in got broken into. We didn't want to take a chance since burglars figure out when people go on vacation. The installation went great. Both the first guy who installed the device and the one who came back for the windows were nice, went over everything with us and answered all of our questions. When there was an issue, they called immediately and let us know what's going on. They’ve been excellent and we’re very happy.
When we originally signed the contract for home security we were in a bit of a pinch and sales person was quick to have our contract signed. Other than a few surprise fees (including a repair fee for 'lifetime guaranteed' parts) we were overall OK with service. Now, having attempted to transfer services to a new home due to a move, we are incredibly disappointed with both the installation fees (originally $0, now $649 with an automatic contract renewal) and the poor customer service.
We were told from the beginning that the company's priority is to make us 'lifetime users', however, our experience has shown us that it is truly to get you locked in to a contract which they can capitalize on during basic life events like moving/upgrading system/etc. If there is even an opportunity that you may be moving in the contract time window - do your homework and find a better option. Also beware that the contract automatically renews if you do not opt out of service when the contract comes up to expiration.
It’s probably been two years that I've been using Protection 1 and it's been smoother than the one I had before. It was simple installing it. We used most of the equipment that was from the previous company. There was very little extra that had to be done and we haven’t had any major malfunctions so it’s been good. I also have the basics with the system features. We talked to their guys on the phone when we had a false alarm or two but everything was okay. Protection 1 works, it gives me peace of mind and I don't have to worry about it.
I was on the USAA website where I have all my other insurance and bank accounts through and Protection 1 was one of the two that they offer discounts for. USAA do their homework and Protection 1 sounded legit to me so I've got them. They're my home security provider since July of 2015 which is about the same time I purchased the house. Basically, Protection 1's price was right. I don't really need a security system in the neighborhood that I'm in but I saved more money by having a security system than I would have by not having it. My homeowner's insurance was estimated at $155 a month, but with the security system, it dropped down to $95 a month. So, I'm only paying $41 a month and doing the math, I made out on that transaction.
I grew up in such a bad neighborhood and I knew where we moved into wasn't that bad, but I still went overboard because I'm married. The difference in between neighborhoods never really translated for my wife and I wanted to give her peace of mind. I was trying to get everything accounted for in the house-- windows, glass breaks, fire alarms, carbon monoxide, and everything, but the installer said he'll go over what I should or shouldn't be getting although it was still up to me. He explained it was not really necessary for me to get something when I already have one built into the house. He said that people don't typically go to our attic to break into the house since they'll typically go through one of the bottom windows. He actually dialed back the amount of things I was going to get and it was good to have somebody who was actually worried about my safety and not about making money.
I called them for the installation and they came out immediately. It took them a day to come out and the guy who came out installed everything that day within an hour or so. But what I liked so much about them is they have local offices. I had one of the batteries starting to die and I got an alarm that said, "Your battery is low." So, I called them up and asked how I can change out the battery. Then they said they'll come out and change the battery for me since I'm paying for them to monitor the system and so they're gonna make sure I'm being monitored. They're a good company since they did come out to change the batteries. I shopped with ADT and another local insurance company and ultimately, I ended up going with Protection 1 because I liked their setup, their plan, and the benefits from having them are a lot more.
I've tried both the web and mobile controls. The mobile service on my phone and on the go is good, and same with the web. I can do all the same functionalities I can in the house. The one thing I don't particularly like is the fact that they use Z-Wave technology. The accessories I can get for temperature monitoring and everything else I wanna add to the system has to be Z-Wave compatible. They obviously didn't create the technology and it's so hard to find not just good products but popular products that are feature-rich with the Z-Wave technology built in when I go out shopping at the store. And even if I do find it, it isn't feature-rich like maybe getting a Nest thermostat.
I've adapted to the system and we adopted a different routine and on how we operate the system. We leave, we set it, come home, we unset it. When we're in for the night, we set it to "stay". With my last security system, I didn't have as many features as far as I got either "home" or "away" with Protection 1. I can even set and change the entry delays. It's so customizable. Again, I live in a neighborhood that really doesn't require much protection but it does offer us that peace of mind in case something was to happen and that there will be somebody on the way to help us out.
My top priority was price and the type of equipment that was gonna be installed, and so far Protection 1 has been good. The installation was very efficient and they showed and knew what they’re supposed to do. We’ve got alarm.com and it's great.
My mom had a great experience with Protection 1 so I moved over, but I completely do not like it. I'm in a contract so I have to wait it out. Installing was fine. But I’ve had a lot of issues with one of the technicians that came out a few times. He was rude and condescending. I’ve talked to the management and requested him not to come out to the house anymore. He was rude to me, my mother, and to my workers that I have in the house. I've had multiple issues with them coming too early, not within the allotted time, and not calling 30 minutes before. I sat around the house for two plus hours waiting for them to arrive. It was really frustrating.
I've had problems with the trip charge. When I called the 1-800 number, they said that it's $25, and then I get my bill and it was $125 that they charged me for each trip. And you have to pay for everything. So it’s just been frustration and a lot of money. And it's overrated for what I’m paying. I’ve just had a horrible experience. I’d already be out if I didn't have a contract.
I got Protection 1 because they were referred to me by my family. The team members at Protection 1 were responsive when I accidentally set the alarm off. It has been safer since I had the system installed.
They offered "free" equipment if we: put their sign in our front yard and signed a two year service contract. When they installed the equipment, they used the old equipment from a previous alarm system. The batteries soon wore out and they told us we had to replace them. The Customer Service Rep told us what type to buy ($10.00 for one battery). When we opened the motion detector, it took totally different batteries. Called Customer Service and they were happy to send someone out for $25. Don't sign up for this service. They are worthless! And now, we are stuck with a monthly charge for NOTHING.
Erin RaubAlarm & Security Systems Contributing Editor
Erin Raub is a freelance writer, content marketer and blogger. She writes about home security and family safety, as well as digital marketing and business. Erin is also an experienced travel writer, and knows having a trustworthy security system can make any time away from home even more enjoyable.
More about Erin→
Established in 1988 and providing coverage throughout the U.S., Protection 1 is a long-standing leader in national security. The company offers wired and wireless systems with or without home automation, as well as pricing that is flexible and competitive.
- Flexible plans: Protection 1 offers flexible plans that you can customize to your home, your security preferences and monitoring options (e.g. landline or cellular).
- Home automation: Log into Protection 1's mobile apps or remote access to automate home lighting, see live security video, arm or disarm your system, control your thermostat, unlock your doors, and more.
- Versatile equipment: Build onto a basic package – add remote door locks, night vision cameras, wireless doorbells, garage door sensors, and more – to create a home security system that perfectly meets your needs.
- Professional installation required: Protection 1 systems require professional installation that could be pricey. At times, the company offers free or discounted installation specials.
- Warranty: Protection 1 requires a paid monthly warranty plan – and that plan covers part of the repairs, if anything goes wrong.
- Best for Homeowners, hands-off consumers and tech-savvy shoppers.
Protection 1 Company Profile