Protection 1 Reviews

My system was installed, serviced, and monitored by a couple of local companies before being sold to Protection1. Since ProtectionOne merged with ADT the prices have gone up with no explanation on their plans and how 'contracts' work; customer service is a an absolute joke with no integration with the billing/collection group. ProtectionOne is the ignored child of ADT with a hard to reach website for information and an even harder to reach Customer Support group.

I have been a customer for over 17yrs, it use to great seems like since ADT it has gone downhill, the prices keep going up and service down, my sensor has not worked in over a yr. My keypad you have to enter a few times, before turns on or shuts off. Had to take batteries out of sensor, they sent someone out. He took the cover off the key pad that is over 17yrs old. Cleaned it with a q tip. Told me I needed new batteries for my sensor which I went to batteries + for and still had to take out because it kept going off, now they charge you 50+ dollars to come out, and the monthly price is going up again, I have been looking around for a new company, it’s just a shame when you're a old and loyal customer or any customer to go through this.😡

I originally had my Protection1 through a local service - It was sold to ADT and is nothing short of awful! Constant billing mistakes, shut off notices - when I try to resolve I spend >1hr on the phone getting transferred and disconnected.

I give them a 1 because I can't give them a zero. We purchased our system Ademco 320p1 and are being told it is locked out and can't change to another monitoring company also. Protection One is now owned by ADT, when we purchased system we were told our system was unlocked if we went to another company. This is not true, Protection one was sold to ADT, they would compare them self to ADT. Now I don't even get a human call me when tripped it is not as described and there is no customer service with ADT. Horrible service, there are no humans in the alarm center to call if alarm was tripped,

I have to troubleshoot my cameras two to three times a day not because prompted but because I look and they're offline...AGAIN! I've tried calling tonight and I'm told my security that I NEED 24/7 is closed till tomorrow! Try back during business hours??? When I Google the name I got Two Other companies that have ALL my billing info but as a customer I Don't Exist?? So here I sit in a terrible neighborhood with no regular/constant working cameras! Go with ring cams cause I'm gonna! And when your KCMo POlice ask you for money to respond to calls. Pro 1 will tell you you have to pay but KCMo PD will tell you they don't respond to breaking and entering calls so???? HUGE WASTE OF MONEY!

I upgraded my control panel in August 2025 and signed a contract. On January 21, my control panel went black. I checked the power source and changed outlets. No use. Protection 1 called and notified me they were unable to connect. I called support and the soonest they could schedule a virtual technician was in 2 weeks and of course I still had to pay for my monitoring.

I had been a customer of ADT/Protection 1 for 23 years plus. They provided great in home service, and I was never late with a payment as it was auto billed. On 4/3/23 I called & spoke with Claire & Jennifer. Advised I will be closing on my home & moving as of 4/9/23, I was told they would cancel my account on 4/7 - end of my billing cycle. I received a bill dated 5/4/23 for service thru 5/03/23. Upon calling I was told I am responsible for monitoring 30 days after my cancellation. I said that I was never told of such & will not pay for service I did not request nor need. Again I received a letter from their collection department dated 12/13/23 which had a number to call which was out of service.

Avoid this company at all costs - they botched my new installation and there is no heat in the house for >>over a month<< . I have been a Protection1 customer for 25+ years and decided to upgrade the system and add cameras. Big mistake. The installing techs didn't install everything they should and didn't properly test the system. They left the thermostat improperly connected, effectively breaking my A/C.

Protection One has been a decent company to deal with. They are fairly attentive to your inquiries and do a good job with monitoring. They offer up to date technology options and easy options for paying your monthly invoice.

I have been a Protection 1 customer for 18 years. They bought ADT 4 Years ago, P-1 Customer service on a scale of 1-10 is a 20! Fast response time, always with a very friendly voice, they Aim to please & they even gave me free months that is why I stay with them plus the system is state of the art not a cheap looking bathroom air freshener look rather a professional LCD Screen from Honeywell called the Tuxedo that shows weather, zone status and so much more. Over 23 zones & even water alarm sensors on all floors in all bathrooms, under the kitchen sink, dishwasher, out in the garage by the water heater, laundry room all monitored 24/7. 18 years and will choose them for my next home as well. The company seems to be really interested in you rather than the just a monthly service fee. Plus professional techs come to your house if the system needs a battery or update.