Protection 1 Reviews

I had been a customer of ADT/Protection 1 for 23 years plus. They provided great in home service, and I was never late with a payment as it was auto billed. On 4/3/23 I called & spoke with Claire & Jennifer. Advised I will be closing on my home & moving as of 4/9/23, I was told they would cancel my account on 4/7 - end of my billing cycle. I received a bill dated 5/4/23 for service thru 5/03/23. Upon calling I was told I am responsible for monitoring 30 days after my cancellation. I said that I was never told of such & will not pay for service I did not request nor need. Again I received a letter from their collection department dated 12/13/23 which had a number to call which was out of service.

Avoid this company at all costs - they botched my new installation and there is no heat in the house for >>over a month<< . I have been a Protection1 customer for 25+ years and decided to upgrade the system and add cameras. Big mistake. The installing techs didn't install everything they should and didn't properly test the system. They left the thermostat improperly connected, effectively breaking my A/C.

Protection One has been a decent company to deal with. They are fairly attentive to your inquiries and do a good job with monitoring. They offer up to date technology options and easy options for paying your monthly invoice.

I have been a Protection 1 customer for 18 years. They bought ADT 4 Years ago, P-1 Customer service on a scale of 1-10 is a 20! Fast response time, always with a very friendly voice, they Aim to please & they even gave me free months that is why I stay with them plus the system is state of the art not a cheap looking bathroom air freshener look rather a professional LCD Screen from Honeywell called the Tuxedo that shows weather, zone status and so much more. Over 23 zones & even water alarm sensors on all floors in all bathrooms, under the kitchen sink, dishwasher, out in the garage by the water heater, laundry room all monitored 24/7. 18 years and will choose them for my next home as well. The company seems to be really interested in you rather than the just a monthly service fee. Plus professional techs come to your house if the system needs a battery or update.

I have a "Do it Yourself" system with Protection 1. I had to sign a 3 year contract which I hated doing. My fault, my credit card number changed and I forgot to inform them as I had autopay. After an email saying I was late with payment, I called and updated my card and thought all was good. Two months later I got an email that I was behind on payments; how can that be, I have autopay? They only used my card for later payments, not the one that was past due; no explanation for why. That was problem 1.

Protection 1 sux! Bought a new home with a current and active system and Protection 1 will not let me out of the Contract. My apt lease expired and I can't use their system at the new home. They won't work with anyone. "Dwayne" stated "we are working with you, if the new person that moves in the apt takes over the contract." As if I have control on when it gets leased and if they want the service. I will never use ADT/Protection 1 again. I have been a customer for almost 20 years! Go with anyone else but Protection 1! I had a lot of issues with the system in the beginning as others had too.

Stay away from this company. I have been with them 10 years and we sold a lake house that we had their services. They say I have a verbal contract with them for 2 more years. They can't give me anything to show this to me unless I get a court order. So they want me to pay 750 to cancel them.

Protection 1, now ADT has a terrible billing/customer service department. We have had constant problems with them. It started when our card on file expired (October) and the payment declined. Our fault we missed updating. No problem, we immediately took care of it and put a new card on file. We were told that it would take effect right away and nothing else would need to be done. Afterwards, for the next couple of days, we continued to get calls demanding we pay them because we were "overdue" so Protection 1 said. We kept providing the confirmation number and we kept getting the same excuse, "oh well you're on a call list and you must not have gotten updated." Fast forward to November's payment. We get another call, "you're overdue, we need you to pay, we can use the card on file...blah blah blah".

I wouldn't recommend Protection One to my worst enemy. Junk equipment, and worst service. Do yourself a favor and search reviews before picking a security company. Or better yet, find a local security company. Since we switched, the nightmare ended. I can't say enough about how bad this company is...

I called several times over a month and told them to stop billing my card. They promised they would and bill the appropriate person. They also said in two conversations for me to look out for a credit to appear on my card. Needless to say it never appeared. My last conversation to complain was greeted with indifference and a claim that they had no evidence on their computers that I'd called, and yet they had the name of the new person to bill at their fingertips. Shabby company, don't use them.