Protection 1 Reviews

I had a good experience with Protection 1. It started out pretty rocky because when I moved to my new house, they tried to sell me a system over the phone and it was woefully inadequate for the house that I bought. Once a local manager contacted me in person and came out to see my house, then everything went fine.

I've had Protection 1 in my last house. Now I am using the mobile control from them too. Installation was an easy process. I'm happy with my experience.

I've been using Protection 1 since February of last year. When the alarm went off one time in the middle of the night, I called them and they helped us take care of it. They're very helpful.

We had an alarm system in our other house from Protection 1. The owner before us had them so we just stuck with them. At first it was not a good experience but it’s been fine since. When we transferred to a new house, we had them installed. We're satisfied.

I was with Protection 1 for about seven years until I had a bad experience with their general manager, which they already fired. But as far as what Protection 1 did, I would recommend them.

My experience with Protection 1 was good. They did anything I needed them to do.

Protection 1's team has been helpful and having the system for nine years made me feel secure. It's also convenient that I can control it anytime and anywhere using my phone.

I've been using Protect 1 for more than five years. It's been good though the price is a little high.

Our experience with Protection 1 was fabulous! We've had them for four years now. We used them in our studio, our previous house, and then when we recently moved over to our new house, we decided to keep them. We switched over to Protection 1 from our previous provider, ADT. Bad experience with ADT -- couldn't provide the service that we needed and then they would not fix our contract. Took six months to get ADT to stop billing us even after we had put our contract off. But my husband is friends with the regional manager for Protection 1 here and they offered us a much better service.

A friend of my dad told me about Protection 1 from years ago and I've had them since 2010. And, I had someone to come in and install it.

I’ve had Protection 1 for quite some time now. I got properties in Minnesota and I have Protection 1 installed in those. Their team communicated well, explained what they did in detail, and I was pleased with the results. I like the mobile app and that I could turn the system on and off from my cell phone. I actually need to get that for my home unit. I added some features that are not part of Protection 1, but I’m satisfied with my experience with them.

I’ve been with Protection 1 for a lot of years. I didn’t have with them and the team at Protection 1 have always been friendly and able to answer my questions. I would recommend them.

We've had Protection 1 since '05 and we've been happy with them. The device was very easy to install and the reps were very professional. They always have been. Their mobile controls are very easy to access and understand.

It's so far, so good with Protection 1. We have fewer worries since setting up our system. They did the installation of our device.

I love Protection 1. I've been with them for quite some time and most recently had it moved from one location to the other. It was a smooth installation and I like their service overall.

At the time I chose Protection 1, there were only a few options, and it was them who had the best price. They were also community-located and could do the installation quickly. We just purchased a property then and we had them install an alarm system in it. It’s amazing to have the web and mobile controls. It’s much easier to use the alarm system especially given the current design. It used to be all wired. They were installed in the house and the monitoring unit is hidden somewhere else. With the wireless systems, the monitoring unit is in the panel so I don’t want to put it in a place that has easy access to the front door, but at the same time, I want to be able to disarm it easily. It lets me put the panel somewhere secluded and use the phone for access.

We've had Protection 1 for eight years now and we appreciate the added security it gives us. We had a good experience installing the security device and their team was friendly, courteous and able to answer our questions. It's also very convenient that we are able to access and control our system from the web or a phone, anytime and anywhere. It's a great feature. Overall, we are very pleased with the service.

We've had Protection 1 since we opened our store five months ago and we control our system using the pin pad. Several interactions with their customer service team were all positive. I would recommend them.

I’ve been a Protection 1 customer for eight years. When I first moved into my new home in Alabama, it was one of the vendors that was recommended to me. Installing the security device was more of a hassle than troublesome, but still it went fine. I have a young baby, so I’m trying to get the time to do it and get it to work. I have used their web controls, and it's fantastic to be able to access our system at any time from anywhere.

The installation of the Protection 1 device was easy and we feel very safe. I would recommend them.

I feel safe since setting up my Protection 1 security system. We've been with them forever and everything is good.

We've had Protection 1 for so many years and we're perfectly satisfied with them. We had them before we moved out of our other house and we got them again in our new house.

I have Protection 1 as my home security provider for a long time now. Their device was easy to install, and their guys were friendly and able to answer all of my queries. With Protection 1 in our house, I feel safer.

I have been using Protection 1 for 20 years now. A couple of times, we had a sensor come loose and they instructed us how to put it back on. They came out twice, reinstalled it and sealed it up better. Since getting it, I have fewer worries, especially with the kids.

I'd recommend Protection 1 to a friend. Their installation went okay. In fact, the guy was there for a little while.

Besides getting phone calls from a branch that I'm no longer at, my experience with Protection 1 has been okay.

We’ve had Protection 1 for a long time. I've tried the mobile controls and I like it. I haven't used it that much yet since we just moved and got it installed, but the little that I've used it is good.

The technician who installed my security device was good and on time. Being able to use the mobile app is very convenient and there's been a couple of times I am glad I had it on my phone. I had a relative coming over and they had the key but my wife didn't give them the code. So I told them, "Okay, let me know when you get there," and I was able to disarm the system using my mobile app.

Installing the Protection 1 system was not too difficult. We've had it for a while but right now we're having problems getting a signal to go from our alarm to the house so I need to call and get them to check it. Otherwise, everything seems fine.

We've been using Protection 1 for many years and we had a horrible experience with its installation. Our house was brand new and pre-wired for a security system when we bought it. All the wires were by the doors for control panels but there was no actual security hardware in place. Protection 1 sent out a young guy who didn't appear to be new to installation but was probably the stupidest person I've ever had try to install something in my home. He didn't know what he was doing and caused damage to my house. He put a hole in the wall because he wanted to look and see where the wires were. It was nowhere where a keypad would go. And he finally had to call his supervisor to come up and help him. The installation that was supposed to take one day took two and a half, and they never fixed the hole in the wall despite repeated phone calls. They promised they were going to fix it. I ended up paying for it myself.

My sister told me about Protection 1 and I've been using them for about 12 years and I feel safer since my the system was set up. In addition, it was easy to have the system installed.

We've been using Protection 1 for 10 years, however, last year, it came up crazy two or three times in my old house on a vacant hill. One time, there was nobody home and the alarm went on. The fire department came in and they've let Protection 1 know, then they gave me a ticket.

Protection 1 was set up for our corporate office. They came in one day and said they're our new alarm company. I would recommend them to a friend.

I've had Protection 1 for 15 years and I had a great experience with them. I'd recommend them to somebody I know.

We've had Protection 1 for about 10 years before we sold our home and when we moved to the new home we've built, Protection 1 made us an offer that we could take advantage of for a period of 90 days. We liked their service before and so we went ahead with them. We'd recommend their service as well to a friend.

I used to have two services from Protection 1 and now, I only have one account for two houses. They actually called a week and a half ago (and woke me up) for our old house that we had already cancelled. So, I'm not sure what happened with that account. But other than that, we're happy with Protection 1. I tried the web or mobile controls and I love being able to access and control the system at anytime from anywhere.

There's not enough words for me to discuss about this company. Ever since we got it we had nothing but problems! Alarm going off every day, we have over $2000 fines in Sheriff's fees due to false alarm which we are still trying to get the company to pay. You can never get a supervisor to speak to so forget about getting any higher up helping you with repeated issues or even returning phone calls. They try to keep you lock in a 5 years contract without telling you up front. They bluntly lie to your face and try to cover it up!!! Please look for another alarm company. They were the cheapest and now we know why.

I'd recommend Protection 1. Installing their device was easy and their customer service team was great. Since having it at home, I have fewer worries and feel safer.

It's been a little over a year that I've used Protection 1 and I'd recommend them. The installation wasn't bad at all. Customer service is friendly and they answer my questions.

Protection 1 has been wonderful with their coverage. Anytime we need something fixed, they're there. I would recommend them to anybody and I'm very satisfied with everything.

It's been great with Protection 1. They've been decent about getting me transferred over when I moved and in getting a great deal with the camera. I'm loving it, I can check in on the kids and it's good.

Protection 1 was recommended by my first mortgage company about 10 years ago and I'm having a great experience with them. Any time their reps have ever called, they've always been very courteous, prompt, and knowledgeable with what they were doing. I've never had any issues with them at all.

I've been happy with Protection 1 for a long time until I moved and started having a lot of problems with them. I was still getting billed for my old location to my new location. It took me a few phone calls to get it corrected. They kept telling me that somebody is going to call me back, but they didn't. Moreover, somebody broke into my house and instead of calling the police right away, they called all my contact numbers before they called the police. The police came late, my contact people are the ones who got there before the police. They should've called the police when they knew that someone was in her house who didn't know the security code. I was very upset. If I didn't sign a contract, I would have left them.

I like Protection 1 a lot. The only misunderstanding I've had with them was when they installed my system in August, they say I can make monthly payments so I start doing that, and I have been safe. I've never missed paying monthly on it, but every month, they keep calling me at least a few times saying that there's a problem. I've already told them I paid them and they didn’t communicate with each other that's why I kept getting called that I need to pay. There is one issue on one of the centers but the tech is coming out on Friday to look at that. I've had them since 2004 and would recommend them to friends even though I have these two issues. Overall, I am happy. I've moved twice and I get them over and over again.

I must like Protection 1 because I’ve been with them for about 10 years already. I remember that the person who installed it did a good job. He tested all the stuff and made sure they working right. I was pleased with the service. In addition, I love how I’m able to access and control my system on-the-go. I enjoy doing that. I’m happy with Protection 1.

I would recommend Protection 1. I heard of it through a neighbor who had it and I've had it since 2007. I use the alarm.com app and get to talk to their team when I accidentally set the alarm off and they're always helpful.

My brother knew somebody who worked for Protection 1 and so he used it several years ago. I've decided to go with them as well and so far it's been fine. They installed the security device. It was pretty straightforward and there didn't seem to have any problems.

I’ve had a very good experience with Protection 1. Generally, I have been very happy with their services for so many years. I’d recommend them.

I've used Protection 1 for over 10 years and my experience with them had been positive. Having two houses, I have both the wired and wireless system and out of the two, the wired system is the best even though it may be considered old technology. The wireless system is a bit unreliable because it loses radio signal and you have to pay attention to your battery life because when you don't have a good radio signal, then you're expending more battery. So I did the new house with the wireless system but if I had to do it all over again, I would not do it. However, I would definitely recommend Protection 1 because it's the technology I'm disappointed in, not them.

We've had Protection 1 for six or seven years. The installation went smooth and their web and mobile controls work out just fine. I'd recommend them.

I used to have ADT and they were awful. For three years I paid them and I never had a signal. Then they wanted to get paid for cameras and other stuff I've already paid and it was a mess so I was glad to get rid of them. But with Protection 1, I only had good stuff so I've had them for many years. If anything happens, they'd give me a call to see if I'm okay and if everything's great. I've recommended them to a lot of people.

Protection 1 gives great quality, on-time service. I'd recommend them.

Whenever they sense motion from the detector, they call me up. They showed me their mobile controls, which I have and are good and easy to use.

We've used Protection 1 as our home security provider for 10 years. I've had issues with the thermostat, but we've had a great experience with them in general. Their customer service representatives were friendly and they were able to answer questions right away.

We've had Protection 1 as our home security provider for 15 years and everybody there has been great and pretty nice. I recommend them.

We've had Protection 1 for years at our house. We bought a second house so we had an installation there and we also had some upgrades done at our existing house. The guy who came out to our house in Grapevine was very helpful with options and ideas.

We have been using Protection 1 for 13 years already, and our interactions with the customer service reps have all been very positive. However, I have had an issue with billing when we had something added to our house recently. The online access of the billing system is not very user-friendly and I can't see the breakdown. So, I called to get a breakdown of the new bill, but it was hard for them to figure out how the breakdown happened and what my new monthly payment was going to be. But, other than that, they're very nice about it. I eventually had to talk to Art, the person who installed my system and security cameras, to have his admin explain it to me, so it was complicated. Art has always been very professional and it's nice to know that he is still around. He's familiar with us and he remembered us, and that felt good.

The first install I had with Protection 1 about 10 years ago was great. We had good equipment. When we moved to a new house, they said that they could bring in new equipment and install the system for us. So we didn't have to move our other equipment. The equipment we have now isn't as nice and not as good a quality so I was a little disappointed. The technician was very nice, but it seemed like he wanted to get the job done quick. He wasn't willing to put the unit in a spot that would've been good for it. The equipment was put into a pantry closet instead of where I would've probably wanted it which is closer to the exit door. But all in all, Tiffany the salesperson was really nice and our interaction went well.

I've had Protection 1 for a long time. I had them for years in Merced and when I moved to Modesto, they gave me the same deal, and I was happy about that. But they did charge me quite a bit to have the system put in again. When the guy they sent came in and installed the system, he took all day to install it and he accidentally hit a wire and cut it. It turned off my laundry light. I called the electrician and he said it looked like a drill hit the wiring, which got damaged because of it.

Protection 1 is great, I don’t have any complaints at all. They're one of the few companies that I've kept for 15 years. The reps are all very professional and I’m very happy with them. However, I just have the standard alarm and haven't tried their newer features yet, such as the web and mobile controls.

I signed up for Protection 1 from a door to door salesman. Huge mistake. The whole time I asked, "What's the contract?" He said, “There is no contract. This is training for the new guy.” I asked 3 times. Anyways it was like a 4 year contract even though the guy said it would be written in our account this was training and it would be void. One of the many lies. Then we suspend our account since we were moving and come to find out I still get the pictures sent to me of the new people living in my house!! We call them and they say, "Well it's only suspended so you still have access to everything!!! Really??? That's terrible.

Protection 1 charged me more than I thought I agreed upon. The contract says $450 then they gave me a $250 loyalty credit and I thought that was coming off the $450 and it wasn't. Then they showed on the bill additional pieces and parts for the install that they didn't use and didn't do, but they said it still comes out to the $450. I was very unhappy. Moreover, I was paying for service and I wasn't connected for the longest period of time. I was supposed to have cellular and my cellular wasn't working.

customer service was better. Now, I've been using them for 15 years. They protect all my four homes - that's how much confidence I have in them. Their representatives were properly informed which I appreciated although there was one encounter where the employee was mistaken about a particular process. I use all their new features such as the web and mobile controls. They're convenient and I like it. I'm a happy Protection 1 customer.

I liked my old provider but their panel went out and even though I was still paying for their panel, I had to switch to a different company. We chose Protection 1. The installation took about six months. There was a lot of delay -- part of it was my corporate office's fault and a big portion of it was Protection 1. They determined that they did not quote everything needed to install the alarm system, and then they dragged their feet another two months getting the proper quote in place. It was one fiasco after another for a long period of time. Currently, while the alarm system is good, there are still some hem-hawing around and I've had a lot of equipment failures.

I was using Protection 1 for 25 years and the interactions that I had were good. They're competent guys. It's good service but I think there’re others that are just as good too.

We've had Protection 1 for about fifteen years. My wife has been very security-conscious. She's been in houses where they've got broken into so she always had a security system. When we got married and moved into a house, she had to have a security system. She brought her old system with her, but it finally went bye-bye. We brought in three different companies for bids and Protection 1 seemed the best fit for us.

We had Protection 1 at our old house and we recently relocated across town. We spoke to the people who had the alarm system here before, and we went back to Protection 1. Alarm system was already installed in the house that only needs to be configured and it went very well. There was a time I called their staff because we had gone somewhere and I thought I reset the password and it didn't work and it was going off at 11:00 PM. They came over the next day to change the battery. Also there was a time the alarm went off for fire at the old house. One was an oven fire and they had the fire department there very quickly. The other time, we burnt something but they still sent someone out.

Protection 1 reps are extremely friendly. They go beyond whatever I ask them, and are really helpful. I’ve also tried their newer web and mobile controls, and it’s very helpful nowadays. I’ve used the company for years, and I always recommend them to anybody I talk to.

I've been a customer of Protection 1 for over 12 years in four houses. We have just recently moved so we got a new device. The guy who installed it was very good and helpful.They came when they said they were going to come. I've had an easy experience all the time each time the system is installed. It's great to have their web and mobile control on the system anytime, anywhere, especially if I'm going away.

We've been using Protection 1 for a decade and they are very professional. They have always been good and I'm satisfied with the experience.

I moved and installing the Protection 1 device was okay. I had some service put in the house and there were some bumps, but everything worked itself out. I've tried their web and mobile controls. It's good and I like that I can manage the system anytime.

I heard of Protection 1 through my parents and every interaction I've had with their rep has been good. Seems to be working for me, I have no complaints.

Our experience with Protection 1 has been fine. The system works well and we're satisfied. I had one problem on installation and it had to be reinstalled. Apart from that, the installation was fine and we haven't had any problems.

I had Protection 1 before and then my house was involved in the polar vortex with a lot of water damage, so I had to get everything cut off until it was reconstructed. I went back with them because of familiarity and that I've been a happy customer then but now I don't know if I am still because of how the billing structure has changed. I needed somebody to come out and they asked $25 for it and they don't do the monthly protection anymore. I have to call a different number, not the local number. All of that being put back on me as a customer, so I haven't done it because I don't have time. Their representatives are fine and professional but they're not local so they really can't help me.

I have used Protection 1 for about 12 years now and everything went well and I had no problems with them. Installation was easy and I have also tried their web and mobile control - it was nice to access and control your system anywhere. We feel safer with the system so I'd recommend them.

We had a bad experience with Protection 1. I was at the store and the alarm went off, and I come home and my garage door is wide open. The police came out and came inside the house. I didn't go inside until he came outside to let me know that it was safe. And once I came into the house, we looked around all of that. But our cameras, they don't do anything, nothing. And when I got back to the house, the alarm wasn't going off, it was silent.

Installing Protection 1 is fine because I have self-install however, it's not as user-friendly as in the past. Usually, if you do a reset it corrects the problem. If it says, "your door is still open", you close the door and you'll be reset. It didn't reset this morning so I had to do a bypass to get the alarm on, but it's not securing the front door according to what it's saying. Everybody at Protection 1 has been fine as far as customer service is concerned. The representative that I initially worked with when I was changing from one location to the next was awesome. She ensured a full transition with no interruption in service. I like the fact that now when we move, we don't have to have somebody come out and install. We can take it with us. It's easy to install, we didn't have to call a tech for assistance. Everything was labeled so we know which ones should go where. It gives feedback to let us know everything was installed properly.

Everything's fine with Protection 1. They're doing a good job and I would recommend them to other people.

Everything’s been good and there's not a problem at all with Protection 1. Installation has been perfect every time. Nice people would come out, they show up on time and finish quickly. We also have the mobile controls installed (which is actually the reason why we stayed with them) so we can arm and disarm the device from our phone. We feel safer having Protection 1 in our home.

I've used Protection 1 for quite a while. It started out they were associated with BellSouth and provided the security part of the BellSouth package and then AT&T took over, then they split up and we’ve been with Protection 1 ever since. Everybody has always been nice and professional.

We’ve been a Protection 1 customer for 10 years now. The installer was on time, installed everything, explained it to us and did a good job. Protection 1's web and mobile controls also work fine. I just don’t have a lot of reason to use it because I usually use the panel to arm and disarm instead of doing it mobile. But it would come in handy if nobody was home and we had to turn it on in order to let somebody get in to do something so I like having it.

We had Protection 1 in our previous house and we got it again when we moved to our new home because of their outstanding service and good price.

We have been using Protection 1 as our home security provider for 15 years. Installation was perfect although we once had an issue about the billing. I was being overbilled and I had to call them up a couple of times about it. I wasn’t thrilled about that, but I liked that it was remedied very professionally. That was a big plus for me.

I have been using Protection 1 for several houses for at least 30 years. I use their mobile app where I can look at the camera. I'd recommend them.

I've been using Protection 1 in my house for the last 20 years. And when I moved, I also moved my service. When I bought a home, I had them put in sensors in doors and windows. It was a good experience, although I forgot to have them install one more sensor on my garage window so I hope I could get them back out here.

It's been three months since I've had Protection 1 as my home security provider. We got them because they were with the previous person and transferred the system with when we moved here and the representatives were great during the initial process. And, I use the mobile controls everyday and it's very convenient. And, I haven't had any issues with the system so far.

I've had Protection 1 for seven years and I feel a little bit more secure at night, being able to use the STAY feature, which is very nice. We also like their app which allows us to control the system from anywhere. And when we accidentally put up our alarm, it's quickly resolved.

We moved back from Florida in 2002 to Texas, and we had a neighbor who told us about Protection 1. We’ve used them since 2002, and we’ve moved three times in the Flower Mound, Texas area and retained them each time we moved. We recently moved August 3rd or 4th to Lubbock, Texas and I used them until here. Since they don't have an office here in Lubbock, they have to use contractors out here so the service isn’t as good. It’s been frustrating because the system didn’t work and the folks they continue to send out to try to fix it were guessing. No one had a real understanding to why the keypads weren’t working and why at eight minutes after the hour, whenever the alarm was on, why the keypad would recycle and it would go from stay mode to away mode and come back to stay mode.

I've used Protection 1 for ten years and installing my most recent device was good. However, I have a smoke alarm that went bad. They had to come out and replace it and it went very well. Overall, they have good customer service so I'd recommend them to others.

I’ve had Protection 1 for many years from a different house and chose it when I moved to another home as I'm already used to it. I had a little trouble when I installed it but they worked it out. They took care of one of my sensors online when it wasn't working. My biggest gripe with it would be that it's expensive.

I've used Protection 1 for over 30 years. The installation of my most recent device was very good. I tried the Protection 1 web and mobile control and it's okay. Protection 1 is very good.

I've had Protection 1 since 1991 and installing my recent security device from them went fine. However, I had some issues with the wireless and it's not been exactly smooth, but it is what it is. They've been helpful in the main office, but the equipment doesn't always work. Batteries go out and the equipment fails.

The Protection 1 team is very helpful. Sometimes the system beeps and I have to call them and they tell me how to get rid of the beeps. I've had them for a couple of years and it's been good.

I've had Protection 1 for about two months now. I have been traveling a lot so I got them to make my wife feel more comfortable. I signed in one time in the website and I get an email every time it's armed and disarmed. Also, I had one issue and they were very prompt. The glass break alarm went off because it was set the sensitivity too high. They came out and fixed it. Everything has been working great.

We liked Protection 1's service at our last house so when we moved, we got them again. Though we had some issues with the price they quoted compared to how much we paid, the Protection 1 team were friendly. We've been with them for 18 years already.

I've had Protection 1 for 15 years now and installing my most recent device went great. And the team at Protection 1 were always responsive and helpful. They are good and professional people that know what they're doing.

I learned about Protection 1 from my technician and they have been my security provider since September 2001. Last week, they had a presenter in and the system was installed by my technician who's extremely good and it was perfect. I have the key thing that I use to configure the system and arm or disarm it. I've had a very good experience with Protection 1 and I'm satisfied with everything.

Protection 1 works well and I recommend it. It's been as expected and as advertised.

We've been very happy with Protection 1. We had to switch over from ADT to Protection 1 because I moved to a new home, so they had to do some extra stuff to get me set up with Protection 1. Since setting up the system, I have the confidence that I haven’t had. I have no complaints.

We have you used Protection 1 for at least five years, but I'm not having a good experience with them right now. We just had some new equipment installed at this address and another address. Since installing the new equipment, I've constantly had to call them and try to get things straight. I still haven't straightened issues with the cameras yet. I got one that's not working and then they seem to just go out all the time.

I've been using Protection 1 for over 20 years. I had it in my home in Massachusetts and the installation was very good - the technician came out and did a full install. I purchased another house in Florida which didn't have Protection 1 and he did the same there. I like the system very much and I really enjoy the new audio system feature which tells me what door is being opened or when someone is coming into the house.

I am satisfied with Protection 1 and I have had them for almost 30 years. There was some problem with the installation of the security device. A sensor came off and I called and someone came to fasten the sensors better. I am still happy because I can use it.

I've been a customer of Protection 1 since the late '80s. Whenever I move, I just take them with me. I have one problem with them when it comes to billing. When I have more than one system going on, I told them that I wanted to be billed separately. They kept billing me all on the same time and I have been asking for the last 6 months.

It has been five months since I installed Protection 1 in my home and it was good. I can control it from the web or mobile. Had some issues yesterday and alarms went off in my house, so they came out to look over stuff this morning.

I've had Protection 1 for 17 years and whenever we had a problem, it's always fixed right away. I'm very happy with them.

I've been using Protection 1 for 20 years. I used them in Granbury and the last time I used them was when I lived in Fort Worth. Then, when I built a house, I decided to go back with them. They did a great job installing the device and they followed my request. Everything was done in less than an hour. Their web and mobile controls are really good. It works fine, so I can keep up with it by watching what goes through. They're not always the lowest priced but they provide the best for you, and they have great customer service as well. We feel a lot better about leaving the house with the alarm on, so we haven't had a lot of problems, and we've been happy ever since.

I've had Protection 1 for 15 years, so I'm a terribly loyal customer. I moved from Houston to Dallas and I transferred it, but needed help setting it up because the house I bought was pre-wired, including the garage. The technician hooked it up but every time we turned it on, it goes off. I don't need that hassle, so I bypass the garage when I turn the alarm on. I'm old and retired so I turn it on every night because I want to have the security of knowing if somebody opens the door. Overall, it's been a good experience. Protection 1 has been most helpful every time I talk to them. I've recommended it to several people.

We purchased a new Protection 1 security device and had them install the system and it went well. Something wasn't working and they fixed it online. I use the web and mobile controls and they are both excellent.

We are a Condominium group. We had Protection 1 installed October 2014. We have many blind spots, no facial recognition, cannot see license plates, very slow playback, and have had terrible to no service. Six months in, Nick promised to get this resolved. He did not. We have made many complaints and have had little to no response. The most we get is an email showing that it has been forwarded to someone else to take care of which has never been done. We still have the same problems stated above and for three months now have had one camera out and leaves blocking another one.

I've been a Protection 1 customer for about ten years. Installing it went smoothly and the installer who did it was very professional and I never had issues with him. I feel a little safer knowing that the alarm is there and I get text notifications when the alarm is activated and turned off.

We've been using Protection 1 for about 15 years in two locations. I have used the mobile app at the former location but not in the new house. It was not very user-friendly in the past but now it's great especially for someone else who's coming into the house which makes them a little more at ease to turn it off outside versus try to turn it off inside and running into a problem and having the alarm go off. The installation was smooth. The person who installed the system was very thorough however, they completely forgot about installing a system in the garage. There was a miscommunication with whether or not it was included in his assignment.

I had CSI for my house and in my business for years. Protection 1 bought out a bunch of companies and as it happened, it morphed into me having them. In a recent security device installation, they were quick and great. I have no issues with Protection 1 and wouldn't change them if I had the opportunity.

I had Protection 1 in my prior house and have used it for 18 years. The installer was professional and excellent. I like using their mobile app on my phone.

We've had Protection 1 as our home security provider for a long time, ten years maybe. Installing our most recent Protection 1 security device is a disaster. They sold me on installing cameras and updating my equipment. And they came, and it probably took them 8 days to get it in correctly. It's supposed to take one. Eight days, eight follow-up phone calls, eight everything. I don't think they investigated the situation thoroughly enough before they sold me the product. I had the opportunity to try their web or mobile controls. I like the concept but it has lots of bumps in the road getting installed. I just had a really bad experience. I really had a terrible experience installing everything. I think that there needs to be much more thorough investigation of a current house before they sell on new equipment because often the current house structure might not support it.

We've had Protection 1 for more than 15 years. They cover areas that are our top priority. Their team has been very professional, polite and thorough. Their web and mobile control are new to us but we love it because we can control the system anytime, anywhere. The only thing is that Protection 1 is too expensive.

Everything is fine. The guys that came to install the Protection 1 system were not experienced in doing residential. They’ve always done commercial. They had to use one of my cords that has not been replaced yet. I called it in to the rep and I’m waiting for him to get back with me.

I have been using Protection 1 as a home security provider for about two years. I had ADT before but Protection 1 is cheaper and they were giving us a promotion. I was happy when the security device was installed. I have the mobile controls on my phone and it's easy being able to access and control my system anytime, anywhere.

The guy from Protection 1 who came out recently was very professional. He did an excellent job, answered all my questions, and had to come back to do some adjusting on one of my cameras. I have the mobile control on my phone, and use it to arm and disarm my alarm all the time. I can do it anytime, anywhere, and it also notifies me when anything happens at my house too, which I like. However, I keep getting a bill from the company, and I don’t know why. Other than that, I’ve been using Protection 1 for 14 years now, and I’d recommend them.

I've had Protection 1 since 1993 and I just put it in a new home. The installation of the security system was a good experience. I am satisfied with them.

We've had Protection 1 for 10 years and installing our most recent security device was a good experience and there's definitely nothing to complain about. It took an hour and it was pretty easy. I definitely got good instructions. However, I didn't realize we could try any of Protection 1's web and mobile controls. I'd like to look into that.

I’ve had Protection 1 for years. We tried many companies before. But it always went back to Protection 1. Installing it was no problem, the technician just came in, installed and explained it, and left. I set it when I leave and put it on at night. I also use their web and mobile controls, it's fine but I don't control it from any place but the house. I'm happy and satisfied with it. But I didn’t feel that I needed Protection 1 for protection especially. I wanted the medical button, so that's the reason I had it put it. With Protection 1, I got two uses with just one system. I would recommend it to anyone.

The installation of my Protection 1 security device was great. Someone came and installed it for me. Also, it's great to be able to access and control my system anytime from anywhere using the web and mobile controls. I use it all the time. Also, since setting the system up, it has enabled me to allow home vendors to access my house without me being there. I would recommend them.

I’m very satisfied with the system because I’ve had it for years and have had no problem.

We've been with them for 10 years. We got a new system. It was complicated and it went on. Majority of the work seemed to be easy. The garage door was new. Our whole work order was not completed because the technician did not know how to get the garage door system to work, so that was disappointing. They purchased a new system and technician came out twice to try and figure it out and it never was installed.

The Protection 1 installer is quick-in, quick-out. You get exactly what he says he's gonna do and was nice and friendly. Checked back to see if I had any issues, but everything's gone smooth after the installation. I also like the ability to step outside of the home and have a remote control on my keychain. Although that was a small extra fee but it's no big deal. They seemed to be very similar with the system I had before, but the prime factor is the pricing. There's always room for improvement on everybody's part but Protection 1 is a good service.

I started right using Protection 1 in my business many years ago when we first went to security systems 13 years ago. I didn't put their system in my home until last August when we used them for a new house. Theirs wasn't the cheapest rate as compared with competitors, but I had confidence in it so we know it's worth it. Installation is simple and very efficient. A young man who moved here helped us out with it and he knew what he was doing. I'm very satisfied with this company thus far.

I’ve had Protection 1 in my past four homes since the 90s. They cover all areas that are top priority to me and I would recommend them.

I'm having the garage door and I lost the installer's name from Protection 1 and he was aware of it, so I need him to come back. I wish I would have them in a much convenient location because if it is set off, I have to go far from where I am. But as far as monitoring, it's great. They're quick to respond. Also, I like the key fob, the remote. They only gave me one, but it would be a nice feature to have two of those, one for my husband, one for me.

I’ve had Protection 1 for over 20 years. Installing it was fantastic and their customer service is excellent. If there is an issue, they always try to resolve it quickly. We’ve always had an alarm system and we feel comfortable with it. It works fine.

I've been waiting for two days for Protection 1 to call to set up a service appointment since they installed my system in a GFCI outlet that keeps tripping. I had to run an extension cord to a non-GFCI outlet to keep the battery from dying. Hence, I was really hoping for a more prompt response from them. They did try to get back to me yesterday afternoon but I was in a meeting so I couldn't talk to them. By the time I got back to them, their office was closed.I haven't heard from them yet today though.

I've been using Protection 1 for 17 years and have been very happy with them. I like that idea of being able to access the system anywhere, and it’s convenient.

I started with Protection 1 around 25 years ago, back when they were still Eastern Security. It was the protection that a bank I walked into had and I thought if it was good enough for a bank, it's good enough for me. I've talked with their team and they're nice people. Recently, I made them upgrade my places so apparently I'm very happy with them. I recommend them to other people but they make up their own minds, so I don't push it. Nevertheless, I've stayed with this company.

Protection 1 is the best. I’m very happy with them and with the service I had recently on fixing my contact on the doorway as everything went well. I’m a very satisfied customer.

I've been with Protection 1 for a long time now and I don't have any complaints. The installation people have always been professional and helped us out. I'm recommending them.

Installation of the device was easy, fast, and painless. The installer was took his time to make sure everything was explained clearly. Plus their web was fine. There was a little confusion in my part at the beginning but I figured it out. I had to call and the young lady that I spoke with was very very helpful. Took the time explaining to me whatever I was doing wrong. They were always friendly and patient because I have a hard time understanding some of these things. It was a very good experience.

Very good experience with Protect 1. We've had the same repeat problem about three to four times and we'd had different service people come out and they didn't ever seem to solve the problem - but the last man did. He discovered it and took care of it so we were especially pleased with him.

We’ve had Protection 1 for 25 years at our other house. The team was very friendly and courteous and the person who installed our security device was very conscientious and did a great job. We've used the mobile controls and it's great. Protection 1 was efficient.

I've been with Protection 1 for at least 20 years. I'm happy with the company except how the service began this time on this house. I liked it better when they send a technician here at my home rather than doing the troubleshooting prior on the telephone with a person. I don't like the way they changed it that they do all on the phone. But it turned out okay after. I'd recommend Protection 1.

I've been with Protection 1 for 16 years now. I've been happy with them and it gives me peace of mind. I accidentally opened the garage door the other day. It set the alarm off and they called me on time. I don't think the burglars would have been able to get too much of my stuff. The web and mobile controls seem to be good. I've seen the picture that it takes through there. The new keypad tells what the temperature is out there. However, the bill is a little bit high more than I’d like it to be.

We recommend Protection 1 to everybody. We've had it forever. We have it in this house and had it in our other house for a million years. I use Protection 1's web and mobile controls and I really like it because (1) when my daughter gets home from school, she calls me and I turn on the alarm so that way she's safe and (2) I don’t have to be at the house to turn the system on and off.

I recently moved and Protection 1 has made it very easy to have service from my old house to my new place. Installation went fine and I recently turned off the old house and had to update how to get all my alerts on Alarm.com. The programmer at Protection 1 helped me through all that and got it all done just fine. So everything works good at my new place. On the whole, "perfect" would sum up my experience with Protection 1.

We've had Protection 1 for years and we've always liked it. So when we moved from California to Washington, it was just natural for us to put a hold on their service in California and restart it up here. Installing it was a lot easier than I thought it would be. It has been installed in California by an installer but when we got the little box here, it was really easy. The experience was fine and I have the mobile controls on my cell phone so I can arm and disarm it when I'm away. We also have the key fob and it works great. Initially, after it got installed, I forgot to turn the alarm off and they were right there on the little box talking to me. So I apologized and disconnected. Then I had to call a couple times to order more key fobs and that wasn't a problem. I can't speak highly enough of my experience with Protection 1. They are outstanding.

We've had Protection 1 for 15 years now and I just had them upgrade the system to a more modern technology when we moved to a new house. That part went fine and I haven't messed with their mobile controls up to this point. The only thing I would say is that they were supposed to mail me the placards with the middle stands that sit outside, since it was back ordered at the time they did the update, but they never did.

I've been with Protection 1 for more than 20 years and I've got 2 houses right now that are hooked up with them. Installing the security device was simple. It's something that I want to have and I make sure that I have it set. It's easy to bypass certain areas but I wouldn't be without it. When I called about a concern, their team answered my questions. Everything is good.

I love Protection 1. I had some incidents at my previous home and they were there right away. The response is immediate. If I am not available, they try to contact my people on the list. I've been very happy with them. I think I've been with them for 20-21 years. I bought my home and they had an alarm system. I sold my house 4 months ago and moved to a new home. They came to install the system at my new home. They did a wonderful job. I have recommended Protection 1 to other people that have already installed the system at their homes.

I've been with Protection 1 for more than 7 years and have been a repeat customer. It's great to use Alarm.com and their alarm app. In addition, talking to the team were all good when I screw up and set the alarm off. I've been a satisfied Protection 1 customer.

I've been with Protection 1 for 18 years and it has been a good experience ever since. But because I have a dumb phone, I didn't do all the technical stuff but I've been on the web several times. I'm satisfied with their service that I'd recommend them.

We just built a new house and Protection 1 offered us a bunch of nice perks to stay with them, so we stayed. We’re in a gated community now and it’s rural so safety isn’t so much an issue but we feel safe since the system was set up. We’re old so we like that we can hit the panic button and get somebody out. We also love that all the smoke alarms are wired and and we can access our thermostats with our cell phones. All of that means a lot. The kid who installed our security device was awesome. He was quiet as a mouse but did his job and was helpful. He showed us how to use everything and was as nice as he could be. I even called and reported him. We also had one other guy come out to install our new thermostat. He was somebody local and great too. Everything was stellar.

Everything was very positive from beginning to end. Probably some of the most professional, nicest people we've worked with in years, so everything is great on a top level. The only thing I want to ask Protection 1 for is another key fob because our panel is pretty far away from our front door, which we come in sometimes. It needs to have another keyfob or setting going out and coming back in. I'd recommend them all the way. In fact, I already did to one of my neighbors.

Everyone at Protection 1 was friendly and helpful. I also use them in my other home and have been working with them for over 20 years. I like it that I can access and control my system anytime, anywhere and so far, so good. There is only one issue we are experiencing - the control panel sometimes gets patchy noise. After the patchy noise, they come on and off again unless we reset it again. I hope we don't have to have that.

I've had Protection 1 since I lived in Seattle in 1990. I had to have them follow me when I moved to Fresno and when, just a month ago, I moved to a new home. The guy who installed the system was very good and quick. It took him all day to do 20 windows and a couple of doors. I like that they have the new touchscreen, with the weather, and lots of bells and whistles. I also love that when I contracted somebody in and out of my house, I can arm and unarm the system through my phone. It goes to my email, so I know when my kids are home even when I'm out of town. Overall, Protection 1 was very efficient. Sometimes they'll call me and say, "Something is wrong with your window," and sure enough they're getting a signal, and they'll fix it when something is wrong with it. They're reliable. The system is easy to use and my house is secured.

I've been a customer for many years with Protection 1, but I don't have the system hooked up right now. They came out to the house and installed it, but I moved so I had to get a new system and I have to install it myself. I haven't had time to do it yet because I've been sick. Meanwhile, their team has been friendly and knowledgeable. Overall, I had a great experience with them and their ratings are pretty good. I like their overall service.

I've been using the security system for many years before they were bought by Protection 1 and all the years I've had them, they've been great. They have always been a good company. They always do what they say they’re going to do and call when the alarm goes off. I put in a new system in my house a few months back and their installers were great, on time and got the job done. They were clean and picked up their mess. I downloaded the app but it takes too much battery power, so that was the only problem. Otherwise I like the service and I get the emails. I definitely recommend Protection 1.

My experience with Protection 1 has been great and I never had any problems. They've been very good to me. They were very nice when they came out and set me up. I give them thumbs up all across the board. They're very good, friendly, and very professional.

I've had Protection 1 for about 15 years in my house, and I have had a good experience installing the device. We use it every single day - if we are in the house, we put "stay" and if we go away, we put "away". It's been steady and we haven't had any issues. If I set the alarm off, they're good about getting back to us when I call them. Everything is good!

I've had Protection 1 for 20 years and they've always been great. I have the new alarm system and the ability to turn it on from the cellphone and turn it off, and the new motion sensors where you can snapshot pictures inside your house if you need to. If somebody gets in, they take pictures of the people that are breaking into your house and it doesn't get any better than that.

We've had Protection 1 for 27 years. We had it before it was Protection 1. I have two houses and we're remodeling one. We started putting things that mattered so we also put the security system there. Installing it was easy. They told me what I needed and they came in another day. I have a wireless one and I set it on my iPhone so it's good. It worked. I do the mobile control almost exclusively because the house is being worked on by lots of people, so I turn it off at 7:30 AM and then I turn it back on at dark, even though nobody lives there. It's a nice system and I like it. It tells me when the door is open. It's effective, easy and reliable. It gives me peace of mind.

Protection 1 is probably the number one security service and I've been a member for 20 years already. I love the idea of their mobile/web controls. Since setting up the system, I feel safer and that my property is protected when I'm not there or if my sons need to set it out of the house, they would be safe, so it's a good feeling. The service department is really good about taking care of my questions. They walked through and helped me set up my mobile device to be able to keep track of both my properties. I've had a very good experience with them.

I've been with Protection 1 for a long time. It's been good for me for 16 years. I bought a new house and had their team put in the security system almost for free. It's good that I'm able to use my iPad to arm and disarm the system so I don't have to run home. I can go where I want to and see my house. The team has always been friendly and excellent and that's why I stayed with them. If they wouldn't serve me, I would have thrown them out a long time ago. They're excellent people. I have recommended them to a lot of friends over the years.

Our son used Protection 1 in Andover, Kansas. He chose, and had it put in when we moved in there in November of '07. We really had a good service from Protection 1 over there, so when we moved here to Little Rock, my son looked for a security system for his home here, as well as the house that he provides for us to live in, and naturally, he chose Protection 1 because of our past experience with them in Andover. We were impressed with the technicians on both places. They’re really nice, know their jobs, and do well. One of the smoke detectors in Andover started beeping, a tech came out and took care of it. And when one of our smoke detectors here in Little Rock beeped, I didn't realize that they were not connected to Protection 1, so our son called them and they sent a technician out to look at the smoke detectors. Protection 1 is a very professional company, and we haven’t had a bad experience with them at all.

From Vegas to here, we've had Protection 1 for over 17 years. Installation was hassle-free. They came, the device was put in, and it works. When we didn't have the beeps loud enough, they called us and we gave them the code. We feel a lot safer. Our house backs up to a wooded area and nobody can see people breaking in. Having Protection 1 makes us a lot more comfortable. Having a security system in itself deters a lot of people from even trying to break in. Overall, Protection 1 was quick and easy. They did what we asked them and there was no hassle. No hassle would be the best thing.

I've been a customer of Protection 1 for a while. What we had before wasn't the one we really wanted, and the guy that came over explained to us another option. The camera was very good for us because we have very little people in our house. We wanted to be protected the right way and everything has been great so far since we put in the camera. I feel much safer since its installation.

We've had Protection 1 for 25 years. We had a very positive relationship with them originally. The technicians were very helpful. For many years, the technician took care of us on the farm where we just recently moved from, his name was Bill. He was awesome and extremely helpful all those years. We had had a few problems throughout the years and it was always taken care of nicely. We also had a maintenance program that they came in once a year, changed all the batteries, checked all the sensors. That was a good relationship as well. The man who came in and did the installation for the new system was also very helpful and very informative. We appreciated that. This is in the last couple of months, so I'm still adjusting to a whole new system.

My son told me about Protection 1 and I've been with them for over 30 years now. I already had it reset because as I get older, it takes me a while to get to it and they have already updated the system. So far, I'm satisfied with my system for the security reason. In fact, I've already passed it on to a friend.

I've been a Protection 1 customer for many years. I had the device installed twice. The first one was done by them and the second one was done by me which took a bit more time. After that, we had a lot of glitches in the sensors and in the device itself where it kept on going off for no reason. They had to reset it for about three times. Nonetheless, it has been a very good experience with Protection 1. I really enjoy it and I always like having the alarms set because it means I'm a little more secure. The web and mobile controls are great features, too.

I used Protection 1 for 23 years when I lived in Oklahoma. The installation of the device was seamless, very easy and organized. Someone called me on the telephone and I walked through what I needed so when the installation person came, they were more prepared with what equipment I needed. They were helpful, organized and dependable. It's been a great experience and I'd recommend them.

I've been with Protection 1 for about 18 years. They cover the areas that are top priority for me. If they didn't, I wouldn't continue to use them. We've tried the web and mobile controls such as the arming and disarming from my phone and it's great. Everybody there was fine when we called and set up an appointment for them to do what needed to be done.

Installing Protection 1's security device was easy. I've tried their web and mobile controls, and it's great being able to control the system anytime, anywhere. Since installation, I do feel safer. I recommend Protection 1. Overall, it has been a great experience.

We've been with Protection 1 for more than 20 years. We always have them whenever we move. I've always felt safe that's why I continued with them all these years. We had a couple of times where the door blew back open and we were away from home, and they took care of everything. They've got good response. The guy that put in the new system for us explained everything wonderfully. I like it where he has it set up to talk to us. The guy was very good and pleasant. I have recommended Protection 1 to other people all the time.

I've got my first Protection 1 system in 2013. We moved recently and when I called to say that we were moving, we expected that we were going to have the same system that we had, but it was something different. When I asked about this system that we had in our old home, they said, "Oh, that system is no longer used. This is what we use." That system didn't show me anything like the system in my old house showed me my doors, my windows, and the whole house to say that everything was checked and secured.

Protection 1 bought out the alarm company I had and I stayed with them, and they always took care of everything that I needed to be taken care of. I always dealt with their management department and they were wonderful. Jerry in particular was excellent, very good and took care of everything which was really nice.

My overall experience with Protection 1 has been excellent. They were well-mannered, and they also cleaned up. They did a good job. I recommend them.

We’ve had a good experience with Protection 1, and have them for a long time. The technician did a good job during installation, and I definitely feel safer having the system. Very satisfied.

It was easy installing the Protection 1 device. I've also used their web and mobile controls and I like it very much. I would definitely recommend them, that is until I got my bill. When I called Protection 1 about my bill, the gentleman was very nice. I had three locations. One was in Topeka, Kansas which is still operational but should be turned off on the 18 next month. Another is in Beaumont, Texas which was recently installed and is still operational. This is my current address since I relocated just recently. And the third one is in Topeka, Kansas and that should have stopped being operational shortly after January of 2015. However on my most recent bill, they have included the third location. I questioned that, but never did get a good answer.

I've been with Protection 1 since 2003. I had no problems when I installed it and it's been great. I've been using their web and mobile controls and they work fine too. I like the control feature and it's nice to have. All in all, I enjoy using Protection 1. I like their service and I'll continue to use them.

I had a break-in with Protection 1 and the response wasn't the response that I wanted to get from the alarm system. I wasn't very happy with the service but I have a contract with them so I'm keeping it. I transferred my service to my new home. and I'm also having some trouble with my cameras. They're not sending me the snapshot of the first movement that I used to get in my other place. I called customer service trying to get some assistance about it and she told me that I had to go online and change that setting on my account. Hopefully that fixes my issue.

I've been with Protection 1 for 10 or 15 years. They installed the alarm system in the house and they put in cameras recently. The team from Protection 1 are fine, but my biggest problem is the billing. It didn't turn out the way I was told. I'm not sure how legitimate all the charges are, but it appeared to me that not everything was properly explained when I had the cameras installed. Because I went from $36 a month as an alarm system in the house, and now it's $136 and then I had extra charges. When I called to try to get an explanation, nobody would give me a proper explanation other than they were charges for batteries and charges for a unit that was put into the house so that if the power went out, it would still be able to record. For months now I'm getting all these little extra things and I can't figure out why.

I'm satisfied with Protection 1. They have a very friendly and professional installer.

We continued with Protection 1 because of their service. I never had an issue with them for 17 years when we were in our previous home. The person who installed it was very cordial, very professional, and discussed everything that needed to be discussed in the professional manner I expected. Since having the system, I know exactly what's going on at my house when I'm at the office and the alarm is disarmed or armed because it comes right on my computer immediately. That's a good feature. And if there are any issues, I can reach out to Protection 1 and ask what's happening. Protection 1 is a very professional company that looks out for their customer. I'm in the customer care business and it's very important to me. It's refreshing to know that there are companies out there that are able to look after customers and know what they are all about.

I've been disappointed in the equipment malfunctions. We've had four of the window receivers that have disconnected themselves from the wireless system, so it'll tell you that they're not being monitored. Then the team from Protection 1 have to come out and readjust and do things. They've been out more times since I put this new system than they were in the 20 years that I had the other one in the other house. I'm just not sure that the equipment is as good as it used to be but I'm not dissatisfied. All of the people were friendly and the company was responsive about sending people out.

We switched to Protection 1 from Vivint as our home security provider because Protection 1 was cheaper. We moved and they installed the new system in our house. They were friendly and professional, but I think the guy was rushed. In fact, there's a technician coming to my house today to repair a sensor that they put in one of the places in our house with adhesive on the back of it. When it fell down and my mother-in-law was over there back in the other house, she pumped it and it went off. I'm not happy with that and now they're charging me $25 to come and fix it when it was their fault. Moreover, I thought it was deceitful the way they put into writing how much it was going to be to transfer the different technology components they had when we moved to the new house. Overall, I'm disappointed and I'm probably going to go back to another agency like ADT when the contract is up.

We recently moved and had a new Protection 1 home security device installed. But I have been using them for more than 15 years now. The installer was very knowledgeable with the equipment. I was really happy with him. It's an overall good experience. I have used their web and mobile controls and both are great. The only dissatisfaction that I had was the original representative that I spoke with when I transferred my service was a bit on the rude side. He wasn't giving me much credit for relocation so I shopped around. When I called back, the second person that I spoke to had all kinds of incentives for me.

Everything was quick and good when Protection 1 came to fix the system. The person they sent came earlier than expected. I would recommend Protection 1.

I've called Protection 1 a couple of times because I felt didn't feel that they've been honest. I've been with them for 18 years in Oregon and they upgraded the unit there when I had trouble with the main unit. So when I moved to California, I got in touch with them again. Bill, the Protection 1 rep I talked to before moving to California, told me that I only need to let their people in California that I just pay for the monitoring fee like I had been doing for the past seven years since I've become a senior member - it was $20 at first then they raised it to $22, and I was okay with it.

Protection 1 is very good. Their staff is very courteous and I would recommend them.

Protection 1 is absolutely wonderful. I enjoyed the guy that came out because he was a total professional. We've had Protection 1 for years and we've never had a problem. They have a great service and I would recommend them.

We've used Protection 1 for quite some time now. We had them at our previous house and because we moved, it's a new install at our new home. Installing the security device was great - no problems or issues. We used its web and mobile control features at our previous house and it worked great there. Having Protection 1, we definitely feel better. On the whole, it was a very good experience with them. They've been really helpful. If I have any questions, they're very quick to respond.

Protection 1 seemed to know what they were doing, and did a good job during installation. I’ve also used the web control feature a couple of times, and it’s nice and I like it that I can access and control my system anywhere. Their customer service team also seemed to be good whenever I had to call. We’ve been using the company for several years now, and our experience with them was very good.

I've been with Protection 1 for almost 20 years and it's been very good. When I forget to turn my alarm off, they contact me on the device. Their team has been friendly and answers all my questions. Everything I ever called for, I've always had good quality and professional results. I could have went with somebody cheaper but I stay with Protection 1 because I've been satisfied. I feel good with the system.

I've been using Protection 1 in my previous home, so I've had them for over 15 years now. I don't worry as much especially when I'm out of town because I know the alarm is set. I've had a couple of accidents where it has been tripped and they're right on it and were very responsive, so it definitely gives me peace of mind. Their technicians are very good and very well-trained. They explained to me everything that they're doing. It's all been very positive and easy. I do my bill pay management on their website, which has been real easy and convenient to do. Protection 1 is an excellent company with excellent people. They're very customer-focused.

We had Westinghouse when we first built our house and then Protection 1 bought it out, and we’re now a 20-year customer of theirs. Our latest installation with Protection 1 was in our boathouse. We’ve had an alarm system for 20 years so I wanted an alarm system at this new place since it gives me a sense of security. My husband travels a lot, so if I’m there by myself or even when my husband and I are there together, we’ll set the alarm for a sense of protection. I have the little remote control for the boathouse but we really need to do the mobile app. I have it installed on my phone but I just haven’t set it up. It's pretty cool that when I set the alarm at the boathouse, I get an email alert saying when it’s armed and disarmed.

My experience has been great. I've been with Protection 1 for 20 years and they've been very responsive. I’m very pleased that I can control the system anywhere, and like it a lot. I've had a lot of interactions with their customer service people and they’ve always been very accessible, receptive, and excellent.

My dad had Protection 1 and I got it on my house too for a couple of months now. Installing their security device went well and their web and mobile control is perfect and very convenient. The technician who installed it was very knowledgeable and friendly and we'd definitely use him every time. I definitely feel safer since having their system installed and it was a satisfying experience overall.

We have used Protection 1 for nearly 30 years and had no issue. However, we are currently having a problem with our other house that has Protection 1 right now. There are just way too many wireless extensions on the door that if you were to come in the garage, you're okay but if you open the garage service door and you do not come in within the time allowed the alarm goes off. My husband doesn't hear a sound because he's deaf so that's an issue. So unless he comes through the main garage door, he is okay.

I’ve started Protection 1 in California and have had it for 15 years or even longer that it's like part of the house. I feel secure with them when I’m on vacation, which was the main reason I got it.

On Sept.1.2014 sales rep Taylor ** knocked on our door and told myself and my husband he was from Protection One and that they were taking over our old alarm company. He didn't give us a choice on whether we wanted it or not. He asked when do we want the new one installed and if we didn't get it we would have to pay the early termination fee. I never received a paper copy and I was billed three times within the first month even after calling and canceling my service which they of course have no record of me calling.

I signed up with LifeShield but now I'm told that Protection One is billing my account and I guess handling the account also. I have cancelled the services, but now I'm shown a contract with an electronic signature that says I signed up until 2018. At the time I thought it was for a much shorter time. I have had so much trouble with the service going off and not even knowing it until I signed on to my email and then I had to put it back up. They have changed my monitoring company and never told me. I found out when I called the one I thought was monitoring me, only to be told they didn't have any record of me. Several times my alarm went off and rang for a while before I could get to it and No one ever called. Now I'm going to go to battle through the credit bureaus.

We have had our system a little over a year and have had a few technical problems with them that we overlooked. At the time of signing up with them we signed paper work for a 24 month agreement with an option to end at any time. Well today I call to cancel because we are moving this week and they gave me a run around and said that after a year it turns into a 58 month agreement and that they have my husband's signature electronically. We never signed electronically. And the sales man said he would email us the paper work once he scanned it into his computer and that never happened so I don't have copies of the paper work.

We had problems with our alarm system for about 3 years. Constantly offline and blinking. We had pets, but continued to pay them, though we never used the alarm system. We finally shut them off after 15 years. They sent us a bill for over 80.00, and although we paid them in a reasonable amount of time, they turned us over to a collections agency. We were going to have them install a newer, higher tech alarm system. However, we will look for a company that has a 5 star rating, unlike this one. Shame on you people, Protection One! They even came chasing after my dead mother-in-law's bill as well. They were told she passed -- no sympathy!