Protection 1 Reviews

I've been a Protection 1 user for eight years. I had an install tech help me out with the installation of their device. They were very knowledgeable and courteous. Their web and mobile controls are great, especially their mobile. Also, their customer service team have always been very prompt and courteous. Overall, it's been a good experience.

With Protection 1, I was originally pleased but currently disappointed. We've just bought the house not too long ago, and we had extremely huge problems with Protection 1 for about six months of being here. We've only been here less than a year and it's been horrible getting it connected. I took two days off work to get it installed and no one showed up, also way past when the service was scheduled the second time. The alarm kept going off. They charged me for a part that nobody told me they're going to. Other than that, our experience has been fine. After having to call and talk to numerous people, I got most of it resolved. If we weren't under a contract, we would have switched because this is unacceptable for the amount of the money we pay. I expressed it and I asked the manager to call me, who never did. They didn't seem to care.

I got the Protection 1 device installed with the help of an installation tech. I once had to deal with the alarm going off unexpectedly, but the techs came back and fixed the device. The people who called were also nice.

I use Protection 1 in my office. The installation there was good, while the one at home could have been a little better. There were some parts missing which their technician didn't come with, but I ended up getting a whole new system, a different type of system which turned out to be better because it was a bit more updated technology-wise. Although it wasn't what I had expected, in the end, it turned out okay. I use the mobile controls all the time, and it's convenient.

I've had Protection 1 for about three years, and my experience has been good. Installing their security device was an easy process, and their team was professional and friendly.

I had a Protection 1 rep come out and install my device for me. My wife has their mobile controls on her phone and it's awesome. It has been a good experience working with Protection 1's customer service team. I appreciate how responsive they are. One thing I like about them is they don't wear you out with telemarketing calls. We used to have someone else for a security system and it seemed like we were always getting hammered with new services and whatnot from them. I don't mind every once in a while, but Protection 1 doesn't do that and I like it.

I've used Protection 1 before, and have been using them for a couple of years now. The last installation was quite difficult. When we moved, I put in an order for a new equipment, and they sent out the wrong equipment with the tech. The tech tried to resolve it, and they thought they sent out the correct equipment the second time around, but they still haven't. So the third time around, he came back and he still didn't have the right one, but he said he was going to stay until he got all the right items in to install it, which was done eventually. I wasn't happy with the sales staff and some of the customer service who followed up, but the tech who came to resolve the problem was really good.

We've been with Protection 1 for four years. They're courteous and professional, but they're not on time. I put in a service request for something, and it's been a week and nobody has called me to even say if they're coming to fix the problem or not. That's not the kind of service I expect from Protection 1.

We got Protection 1 for our other house about five years ago. I feel better that the house is protected when I go away. We got it again for the new house that we bought and my wife had a very good experience with the young man who came out and installed it. He was very friendly and helpful. He walked her through some of the steps. Additionally, I’ve had to call their customer service a couple of times and I had a good experience with them, too. I have recommended Protection 1.

I've been using Protection 1 for my business for three years now. I used ADT before and Protection 1 is superior to ADT. However, I tried Protection 1's mobile control and it's slow and not that great of a set up for me.

We've been very happy with Protection 1. We've had two devices, had Protection 1 install them both, and they're wonderful both times. We haven't had any issues, we've had no interruptions in our servicing, and they call us promptly anytime our alarms have gone off. I would recommend them to people that I know.

The system from Protection 1 was out when the power was out, but other than that it's been good. It has been in our old house for several years. We used to have other security provider but it went out of business. We didn't have the upgrade then, but what we have with Protection 1 is more modern. I had their mobile app in my old phone but when I dropped it, I didn't put it back on my new one. It would probably be nice to have it and have access to the system anytime from anywhere. We're happy with it.

I've used Protection 1 as my home security since 2003 and I went with them because they're part of the homeowners association and I get some extra services from them. The system has been working for over 10 years, and I upgrade it with technology as it comes along - I upgraded to the web and mobile controls. I'm now more aware of my security since it's on my phone. So, if somebody forgets to turn the system on, I turn it on remotely when I'm not here. In addition, the team at Protection 1 come out to my house, fix the system, and do everything they need to do to make the system work whenever it has gone down.

I've been with Protection 1 since 2013. Everything was good and everybody was pleasant. I'm happy with them.

Years ago, we switched from our other security system to Protection 1. The old one locked us into a 5-year contract which was annoying, and we could never reach anybody when we needed to. When stuff broke, we were charged ridiculous amounts of money to replace it. We haven't had any of those problems with Protection 1.

I've had Protection 1 service before and I have been with them for several years now. Their installation tech was fine. I've tried their web and mobile app controls and so far it's fine. However, I still can't hear my speaker very well when they call.

I went with Protection 1 because when I called ADT, they never responded. I've been using it since 2012 and it is good. I use the web app on my phone and it's convenient. My sense of security has increased since I got the system.

We just moved in June and that's when we got our new Protection 1 system. We have the do-it-yourself device although we haven't started on it yet since we're working on a bunch of other home projects. Plus, we need to call and have someone walk us through it because we're having some issues with it, like the sensors and our doorjamb. What's frustrating now is that my understanding was we wouldn't be charged until the system is actually up and running. But they already took three months’ worth out of my checking account without letting me know, so I had to call and try to get that money back. I haven't set up the system yet but I'm already paying for it every month now, so it's been a waste.

Protection 1 has been my security provider for 3 years now. It gives me more peace of mind and I know if somebody comes in my house, I’m going to know about it. I’ve enjoyed the comfort of knowing that my house is protected when I’m not there. Then when I am there, I have an early morning alert to know that I have an intruder in my house. The mobile controls make it convenient for me to access the system. Protection 1 is easy to work with and has great customer service and friendly staff. They’ve always been very helpful, polite, courteous, and wiling to assist.

There were a couple of break-ins in the neighborhood and I feel safer having Protection 1. Also, I got a little one that's home and in case he opens the door, I can hear the beep. It was a combination of the equipment that they offered with the plan that I got and the monthly fee and the coverage that I chose them over other providers. The installation was easy but I did have some equipment fail after a couple of weeks. They came out quickly and took care of it. Getting hold of them is easy too. They always answer within three rings and I always get a person.

The salesman from Protection 1 who came was very nice. We enjoyed him very much. He is very good for the company and very helpful. The device went off a couple times. I've opened the garage door, and before I could get upstairs, they had me called so it was very good. It's nice having a sign outside and nobody broke in so we must be in good shape. I'd recommend Protection 1.

My company was with Protection 1 for 6 years. Not one time did anyone ever come out to do service. When we started having problems with the alarm, still no one came out. Then when we had enough and switched services, we received two more bills AFTER THAT DATE. Do not waste your time or your trust with these people. Especially avoid Melissa, Eric, and Rick in the customer service department. P.S. When Protection 1 sent their technician to pick up the equipment that was here (the only time they came here since the installation), the P1 Tech complimented us on the new panel we had had installed by their competition.

I've been very happy with Protection 1 for the past three years that I've been using them. I've had two security systems providers in my two homes. They are similar and work fine. Installing the Protection 1 device was absolutely the easiest thing I've ever done in my life. Their customer service has been fantastic. They've always been cooperative whenever I had a problem with the battery or a sensor going off. They call and we've always managed to get to the bottom of it quickly and easily. I like that anybody that I've talked to on the phone was professional and has a great attitude. I've recommended them to many of my friends already.

I've had no problem with Protection 1 for 12 years now. I had them back when it was a wired household. Then when I got them in my house, we had wireless and that went fine. Now I'm on my third house with them and it's wireless also, and I'm very pleased with it. Whenever there was an issue, they were very helpful and resolved it very quickly. I've always recommended them.

When I moved in, the previous owners had Protection 1 so I went with them. When the technicians installed the device, it was easy. Plus I like the web and mobile controls. I use them all the time. However, the only sensors I got from them are for my doors. So if the bad guy slides the door, I'm good to go. But if he slides some of the windows, I'm pretty much toast. Also, trying to find a decent number to call their customer service was a pain in the butt. They have all that crap at the website but all I want is a simple number. "Call this for the help desk." That's what I'm looking for. If they could do that, it would be great.

I’ve been using Protection 1 for probably 5 years and I feel safer having it. However, we had difficulty during installation because one of the products wasn’t done on the initial install, and the techs didn’t realize it until they were gone. Apparently, it was on back order. But we had two or three appointments that were blocked off for four hours that they didn’t call us or show up. I told them I didn’t want it anymore but my husband said he would deal with it, so they came when he was here. Other than the issue with the technician, anytime I call Protection 1, it's all been good. They're friendly and quick to notify us anytime our alarm goes off. If they couldn’t answer my questions, they get me to the right place. I like that I am able to access and control the system remotely. It’s convenient on me. I would recommend Protection 1.

We switched over to Protection 1 about 4 months ago. They came out and did everything for the installation. We haven't had any problems. They were just here the other day and they're friendly.

Since getting the Protection 1 device, I have peace of mind and less concerns. Installing it was easy and the web and mobile controls work great. The Protection 1 team has been easy to deal with as well. I would recommend the company.

I've known Protection 1 for a long time and I've been using their system for about three years. I went with them because of the price. Installation of their device was pretty easy and their customer service has been great. They're professional and easy to work with. They don't spend much time bothering us or keeping us on the phone for a long period of time. They keep it simple. With Protection 1, I've had lesser worries.

I knew about Protection 1 because of a family member and I've been using it for four years now. Installing it was easy and the mobile controls were great, and if weren't for those, I wouldn't be with them. However, I've had two break-ins. I just moved in a different part of town. It was a great experience though because they came out right away. Also, they apprehended one of the burglars because one of the technicians of Protection 1 saw some blood on my door that the police didn't see. They ran the blood through the system CODIS and they busted them. Also, Protection 1's always been on top of making any kind of repairs or letting me know about the new technology that's out there. I actually had a camera installed before and the technicians that came out were great. I have no complaints at all.

Protection 1's devices were all in the stores already when they opened a little over three years ago and we've had them as our security provider for about a year now. The store general managers are the only ones who have access to the cameras and the corporate headquarters can go from store to store at any time.

The technician who Protection 1 sent out to install our security device was very good in every way. My wife uses the web and mobile controls. She's supposed to call Protection 1 to have them come out and finish installing something, but it's her fault that it hasn't been done, not the company's. Other than that, I'd recommend Protection 1 to a friend.

Our corporate office said we’re going to use Protection 1. We said yes and it’s been going a lot better than who we were previously using. It’s all the same hardware that our previous security company was using minus a couple of sensors but it was a seamless transition. However, we had called to have the fire alarm put on test but it didn't happen. When we did a cookout in our back warehouse store the other day, the alarm went on. Other than that, it’s very quick as far as getting codes entered for new managers. That’s been pretty good.

When I moved in, I had a tech install the Protection 1 system for me. I was real specific on what I was trying to do, but the guy that was taking the order basically signed me up for a totally different system, so I had to call back and reorder everything again. When they came out the second time, they had everything correct. The system is all in and has been working okay, but back when I moved in, it really sucked. It was really a major hassle to switch with Protection 1 and to stay with them but we did anyway because my kids are used to all their keypads and know how they work. And so I've had them for six years now.

I've been using Protection 1 for about three years now, and I would recommend them. They're cheaper than other security providers.

Protection 1 has been my security provider for several years and I'm satisfied. I have everything that I've needed with Protection 1 and I'm happy with them.

We've been using Protection 1 for 15 years and we have fewer worries. It started in Los Angeles when we had a break-in from an investment property and we decided to use them on that property. Now, we're able to use the monitor to observe the property and make sure nothing is going on. Their customer service has been very good and responsive.

I've been a customer of Protection 1 for a couple of years now. I had their team come out and do all the installation, and everything was good. Moreover, I like the ability to access my alarm through my phone.

We had used Protection 1 in Los Angeles in previous two homes we had, so we transferred the service out here when we moved. We have an issue where we lose cellular in the area, but the guys have been great. When there's an issue, they're prompt and they get it resolved. In the installation of the device, the installers who did the job were exemplary, and they showed us the new innovations like the use of RF rather than wired. When we had one idea that we thought we wanted to do, they came up with a whole different concept, which gave us better coverage and made us save money. We had another manufacturer of an old system here and they did their very best to use whatever they could from the old system. I'm very happy with the groups that have come out to work with us. Also, their customer service reps have been very good. I would recommend them.

We’ve had Protection 1 for 5 years now. Installing it was super easy. Their reps have been great and their web and mobile controls are convenient. I've got good service and good product. It’s a really good company and so far, it’s been great.

I've had Protection 1 as my security provider for two and a half years and their representatives have been fine. But at first, installing the device didn't work really well and it kept having problems, so they had to come back and do it a different way. And when I look at my phone, it shows that all the windows are "closed" except the window in the master bedroom and I don't understand why. I haven't really checked if it's working because one time, it was open. So you could actually open and close it while I got it set. And the way it's set up now, if I open a window or open a door, it will just bypass it.

Protection 1 suited our needs a lot better than what ADT had to offer. It's our first system and its installation was quick and easy. Also, its mobile feature is very useful to me on a day-to-day basis because I'm able to access everything via my phone like activating and deactivating the alarm and doing the quick peek-ins for as far as the pictures. I don't have to do the keychain remote access. It's simple and I love it.

Protection 1 is good. I've been using them for almost five years. It's been pretty organized and secure. Everything's good. I got the alarm package, and I did the installation myself, while they walked me through it. It was easy, and the guys were great. I recommend it to everybody.

The initial installation was very easy. We just called up to find what we wanted and went on with it. It definitely feels safer having Protection 1 service available to us. My issue with them was that I didn't realize that when I move, my three-year contract starts over again. Another thing is I have equipment installed that we had not decided on, so we had a little bit of a dispute whether I had the right equipment or not or something I had not agreed to include. But they've been responsive and the service has been good.

My parents used to have Protection 1 and I've had them since January of 2013. My experience was good initially when the device was installed, but I had to call them back out again because I felt the motion detector wasn’t angled properly. When they came out, they felt that it was okay, so I was not very happy with that. But the second installation in my new house has been wonderful. I use their app on my mobile all the time, I appreciate that greatly. The image-taking generally puts me at ease too. Protection 1 makes me feel better. Two women live in my household so it's nice to have something extra since we don’t have a man coming and going on a regular basis.

We had Protection 1 at our last house then one time the system wasn't working properly for a few months so they compensated us. They went above and beyond. Then they waived my installment fee at our new house. We've now been using them for about six years. Installing the system was pretty seamless. There weren't any issues. We use the mobile control and it's great. The people I spoke with from Protection 1 were super professional and very responsive. I feel safer, there's an added sense of security and peace of mind since having Protection 1. They takes care of their customers when needed.

Protection 1's staff have always been friendly and courteous. We had a couple of false alarms and they have called up a couple of times about it. Their installers have been informative about explaining the system, although the installation takes a while depending on the equipment you have and what they have to swap out, but it's hassle-free. Also, the system gave me confidence, and the ability to know that I can hit the panic button has definitely offered a lot of security.

I have Protection 1 in my home three years ago. The previous owners had it and I didn't want to change when I have already one so I had to continue with it. I am happy with the service and I installed it also last year in our second house.

Protection 1 is very easy and simple to install. We've been using it for five years now, and customer service is always willing to help. It's been good and I don't have any complaints.

We've had Protection 1 for eight years. I had their system installed in two separate homes and both were great. The second one, they had to come in and redo an old system and update it. The engineers were awesome who came out to do the leg work. They showed their badges before they came in the house and wore booties. They did a thorough walk-through and gave me their card if I ever had any questions. They were also not pushy, unlike my TV provider that calls me all the time and try to get me upgrade my package. Protection 1 understood and only did what's best for me and my family. Also, when I made appointments, they were really nice. When I moved homes, Mike, the same guy I'd talk to, has also been really helpful. He put our thing on hold for four months because we were doing a renovation. So, instead of closing it down and reopening me, he kept me as an old client to save me a bunch of money.

I have been using Protection 1 for my home for 11 years. It's what I used at my warehouse. Installing it was great. My only issue was that I was supposed to get a couple more cameras installed and I never heard back from them. But since setting the system up, I feel less worry. And being able to access my system through Protection 1's web and mobile control is great. To summarize my experience in a couple of words, we can go with "reputation" and "confidence".

I've been with Protection 1 for eight years. I used to have ADT but I switched because I think Protection 1 had the better technology. Their reps were friendly too. I will recommend them to a friend.

My brother-in-law told me about Protection 1 and I chose them initially over ADT because they had a more robust iPhone app. I've installed the Protection 1 security device in two homes now. The first installation was very easy. The second one was difficult because of the layout of the house. The Protection 1 guys had to come back multiple times to fix it, but eventually they got it to work. I've tried their web and mobile controls and these were great. Moreover I've been called by the team at Protection 1 when my alarms go off. I've talked to the technical support and customer service people, and everything's been great. It's reassuring to have the system set up. It's not a perfect system, but it's okay and seems to work.

I've had Protection 1 as my home security service provider for four years. Their guys did the installation of my security device and it was professional. I love being able to access and control my system with their web and mobile controls. The alarm has been set off a few times and I've talked to the reps who answer the phone, and I've also had some upgrades done to the house. Every time, everybody's been professional, so I'm very happy with them. I'm completely satisfied with Protection 1 overall.

The house that we live in at the time already had Protection 1 in it and that's just what we went with. It had to be upgraded which the installers did. However, their people haven't been good. Basically, we've been forced into another contract and we can't really move and we can't get rid of it. I feel like we're stuck here because we can't do anything about it.

We've had a good experience in installing Protection 1 and its mobile control app on my phone has been very convenient. Every time we needed somebody out, they've been professional and they answered our questions.

We've had Protection 1 for seven years now. We had ADT before but we didn't like them. It was easy installing the security device. The installer was professional and cleaned up after himself. Protection 1 is good and we depended on them. It was far above ADT.

I've had Protection 1 installed in my house six years ago and I feel safer having it. I moved from one place to another and when they set it up the second time, it wasn't connected. So they had someone come out again and redo it. Their team has been helpful.

I've had Protection 1 for so many years and everything was going all right until I moved in August. My place went up a little bit so I moved. But since then, the payment amount is incorrect. They withdrew from my account a couple of hundred dollars without my knowledge and they're not supposed to bill me that way. I have to be calling to get it straightened out each month so I have to come over online automatic payment to make payment myself. Each time I call, the people I talked to were so rude and hung up on me. I called back to complain but I know it is going nowhere. Each time I get another rep, they say they're gonna do something but nothing happened.

We've been a Protection 1 user for over 5 years. We got them based on a relative's recommendation. I was satisfied with the installation since the installer did most of the work and if I had to do anything, it was very easy. Their web and mobile control is very useful. Our lives have been simpler dealing with the security system. It's simple and satisfactory. I also like that I can buy proprietary equipment as an individual thus making it easier to install without having to contact customer service.

The people that I bought the house from had Monitronics but I decided to use Protection 1 because I’ve used them before and I never had any problems. The installers all did was come out and change the panel. I know a lot of people in our area don’t have security, but with Protection 1, I feel better to lie down and go to sleep at night. It is a mechanism to have for me to feel safe whenever I leave and come back. Because if I leave and I set it, and I come back at night or anytime and it’s not on, then I know not to come in because something went haywire. So at least not come in without somebody else with me. All in all, I would recommend them. I’ve not had any problems at all.

I've always had home security system. It was installed in 2007 after I had a burglary and I had ADT at first but their service was horrible. So I changed to Protection 1 a long time ago and I've been very pleased so far. The hardware was installed by the builder and Protection 1 came out and hooked me up. I had a false alarm recently when I was out of town and they were all over it so I was very pleased with the service.

Overall, our experience with Protection 1 was fine. But we're not happy that the city of San Diego fined us $100 for a false call when balloons set off our sensor. My husband and I are both in the military, so we didn't get our phones in time. Protection 1 called the cops, the cops showed up, and the city fined us.

We've had a really good experience with Protect 1 apart from the glitches in the very beginning. They weren't as easy to solve as I would have liked but they did eventually get it taken care of. And their staff were good the few times I've called them.

We've been pleased with Protection 1. We've moved into our new house in Visalia and had a couple of break-ins around the neighborhood. We thought maybe it's time we did something. My daughter already has Protection 1 so we used them too. And then my wife died and I got remarried. My second wife used to be with ADT. What I found disappointing about Protection 1 was I know that I was in contract for two years, but since my wife had ADT, I wanted to drop Protection 1. They wouldn't let me and that was frustrating. So I just continued to pay for it. When we decided to have a house of our own and we moved, we kept Protection 1 because my wife could already drop ADT because her contract was up. Obviously when circumstances change and you have a death, I think Protection 1 should have been a little more understanding of that.

A friend of mine recommended Protection 1 to me and we've used them as our home security provider for 2 years. They are excellent compared to our previous system, Comcast XFINITY which is the worst company to do business with on the planet. My wife said the installation of Protection 1 went smoothly and I like their web and mobile control features.

We've had Protection 1 at our last house since 2009 and I've used their mobile app to control the system. I've had a very good experience and I definitely feel safer having it.

I've had a hard experience with Protection 1. When I moved into my new home, it was existing. It was very difficult to acquire the system and to take over the contract. Once I got in, I didn't receive what I was promised. So then I was calling different people, trying to get it straightened out. That was the first year I was in there and they had to switch out the channel. They didn't switch that and I wanted the panel upstairs. They wanted to do something different because it was a wireless. I didn't want the wireless in my home, I wanted to hardwire it but they said they couldn't do it. It took about a year before they put it in there.

I've heard about Protection 1 through a family member and I've been with them since 2010. I let them know if my power is going to be out or if I was going out of town and overall, I've had a great experience with them.

The lady that originally signed me up with Protection 1 was awesome, prompt and explained everything. All that she promised happened, except, that the system is failing a few times and it's beyond her control. The system crashed three times and Protection 1 came to try and fix it. They were very nice but they couldn't get it fixed. Every six to eight weeks, they run a test on it. It comes out bad and then they have to come back out. We ended up putting in a whole new system -- upgrading it from the old system.

I got a deal being a government worker so I decided to use Protection 1 for my home security. I've used them for 5 years now and so far, I've been very satisfied.

Protection 1 is a great company. We have been using them for 16 years, and they have provided the service that we like. They're very reasonable. Our security device is not difficult to work with. I've had a couple of false alarms, which I'm mainly the one setting it off accidentally. They called, asked me for my code and asked me questions to make sure I was okay. Since we set up our system, I feel confident when I leave my home and that it'll wake me up if something crazy happens at night. When it comes to protection, our top priority is for them to contact us immediately if our alarm goes off to see what's going on. Also, I let them know in advance when we go out of town. I asked them to send the police if for any reason our alarm goes off because we are not in town, and they agreed to it.

We had Protection 1 in Maine, where we used to live. I was told when I came down here I had to get in the contract or I would be charged. Then when I came down here, it wasn't so. After I got it put in, I was told I was on another contract with them. So I'm paying for something I wouldn't have paid for had I known it was a different contract. I am not happy about this but still I'd recommend them.

I use Protection 1 at home, office, and my grandmother's house and I've had them for 4-5 years. Installing the device was excellent. I've tried their web and mobile controls and it's been wonderful. And, they have great customer service. Additionally, their technician was really awesome. He was very friendly, caring and he did a great job. Needless to say, I feel more secure since setting up the system.

The rep from Protection 1 who installed my device has always been super nice. Their representatives were good too and I have recommended them. In fact, my daughter also got it at her house.

I've had Protection 1 for three years now and had a very good experience with them. I watched them install it and they were professional. If there's something wrong with our keypad, I can call them and they're very responsive and I don't have to be waiting very long. I can stand right there and know they're going to give me the answer I need to fix it or tell me what I need to do if something's not working properly. They also call me immediately whenever they detect something or suspect something's wrong with the system. Very helpful.

Installing my Protection 1 device was great and instructions were very easy. Web and mobile control were easy to use as well. I've been using them for over 12 years. Tech support have always been very helpful and great customer service overall.

Protection 1 is incredibly great. They're very helpful, very customer-friendly and the device is simple to use. We use them in our corporate office too. Their reps are easy to work with and they care a lot about the community so I'd give them a thumbs up.

With Protection 1, I feel absolutely safer. I've had them for more than 6 years and it was easy installing the device. And they are friendly, courteous and ensures everything is okay when I have a false alarm and they call me. Overall, the experience has been great, convenient and they were very prompt.

We've had Protection 1 for about six years. It was great up until August of this year when we moved and had the service transferred to our new home. We bought a brand new home so we had to have everything initially put in there. And the person that installed it went to the wall and hit some electrical wires. We had to have an electrician come out and fix that problem. However, Protection 1 makes me feel secure. I have the app on the phone for security replays and looking at the video and I love it.

We've got Protection 1 in two different houses and both have been great. The major thing I like about them is it's wireless so I don't have to have a telephone line to the house. The installation of the alarms went very well. We have had the alarms go off a couple of times, and the people that we dealt with were terrific. We also have a wireless text that comes to us when the alarm goes off or if power is lost or if we disable the alarm and somebody goes in and out. Protection 1 is very professional and the approach is good.

Family members told me about Protection 1 so I got the system. Their reps explained everything to us when I was installing the device so it was good. Being able to access and control my system through their web/mobile controls is easy and it's very helpful.

When we bought our previous house, Protection 1 was already there. We've been using them for more than 10 years and I'm highly satisfied. Their service is always top notch. They've installed our device smoothly and they're always friendly and easy to get a hold of. Their mobile app is nice to have but rarely used. As a company, they're great but I question the overall value that I'm being provided.

With Protection 1, I’ve had good service and I haven't had any problems. I have them for about five years now and it's been fine and I’ve been satisfied.

I've been using Protection 1 for six years and I'm enjoying the way it is right now. Being able to access and control their system anytime and anywhere is very convenient to ensure that the residence is still secure. It's what I'm looking for. Their technicians are very professional and the company is reliable as far as monitoring. However, I'm not happy with the keypad placement because it's way on the other end of the house which is very inconvenient. I have one in the garage and one in front which I don't use so I've asked them to relocate it to our bedroom and they've thrown me a ridiculous price of over $500.

I had Protection 1 in my previous apartment and I've been using them for six years. In the old apartment, they already had a button in every room that when you press, they will come and help you. But when we moved in in our new apartment, we didn't have that so Protection 1 had to do the installation for my room. And since I have a medical condition, they included in my plan a chain that I wear around my neck for in case I fall. I press it and help would come. Also, they are the cheapest and they are very courteous when you call them. Protection 1 is real good and they have been great so far.

We've been a Protection 1 user since 2010. We got it upon our neighbor's recommendation years ago. In fact, we've gone through it twice. In our last house and in our current house which we just moved into in August. I used the mobile app and it's great. The app in our old house had a bit of a glitch. It took 2 minutes to log into the app. The alarm would go off before I could log in. Luckily, they've updated the app and it doesn't do that anymore. So far, Protection 1 has been good. We decided to use them again in our new house because we had a good experience and they offered to install the equipment for free or at a deeply discounted price. That helps a lot. That made a difference in us using them again.

Protection 1 is great. We've been using them for about five years already. The guys that installed them in both our places, in Orange County and here in Delano, did a good job. They were very friendly and did their job like they're supposed to. I messed the system up a couple of times but that was my fault. I will recommend them to anybody.

I've been with Protection 1 for six years now. We moved and brought them with us. They were extremely thorough and helpful, and did a good job. I tried their web and mobile controls and I like them. I love the fact that I can access and control our system anytime, anywhere. Since the system set up, it helps my wife to have peace of mind when I'm gone because I travel a lot. So far, we're very happy with the service and the product. We're very satisfied. It's good value for the money.

I've had Protection 1 for several years and it makes me more free to leave my home. I feel more secure with it.

My sister and I both use Protection 1. I've been a customer for more than a year now. The system was easy to set up. I put on the alarm at night time and every time I go on a vacation. Before I was in Sacramento then I moved to El Grove. The price is higher in South Sacramento.

Installation was free and easy. The mobile access works great, and Protection 1's customer service is awesome.

About thirteen years ago, I had Protection 1 back in California. It's great and I've already recommended it to friends.

I'm not happy with Protection 1 at all and I'm looking at other companies. They don’t want to work with me, let alone discuss the issue. They're not worried about customers anymore and they've lost the mojo. They used to be customer-oriented, something that you could count on and work with you. They'd usually answer within three rings if you call them. Now, six or seven rings, you're allowed to be put on hold numerous times. They're not the company that I started with ten years ago. They keep saying five years but they didn't update their files and got the files all screwed up. They sent their manager out to my house to talk to me. I was generally nice to him but they didn't do crap. I would have expected a little more action and a little less talk. I would highly recommend anybody to go somewhere else.

My experience with Protection 1 has not been a very good one. I've been a client for over five years. They came and installed everything. I was moving to a new home and they told me that I wouldn't have to pay when I moved, which was a complete lie, because I ended up paying more money when I moved again. I paid them and afterwards, I got a bill for $300 and I refuse to pay all in one shot because I can't afford do to that, so I'm paying them $100 at a time. Now, they keep being a pain and call me all the time. When the contract's up, I probably won't use them anymore. It doesn't make it a wonderful experience when somebody is hassling you about something they lied to you about.

The people at Protection 1 are usually friendly and easy to work with. They fix the problem about 70% of the time. I've tried to start the alarm remotely using the the web and mobile controls, and it works okay.

I feel more protected and secured with Protection 1. I like the availability and being able to control the system anytime and anywhere. The only thing that I didn't like is when I moved here and I didn't know where I wanted to place the keypad. I didn't know if I wanted it placed at the front door or the bedroom. There was already one here at the bedroom, so they placed it there instead of putting it in the living room. We had changed our mind after that, but they had already left. The next week, I called them back out to change it to the living room, but I would have had to pay and at first I didn't have to pay. But other than that it was a good experience with Protection 1. They were nice, very professional and knowledgeable.

We've always had a good experience with Protection 1. Almost every single interaction with them has been great. They were professional and have always been quick to help. There haven't been any issues at all.

My mother-in-law told us about Protection 1, and we have been using them as our home security provider for nine years now. I'm very satisfied with it.

We used Protection 1 at our last residence for 8-10 years and since our new house was already pre-wired, we just changed over the Protection 1. We changed the control units and I’m going to add new units to my shop area later this year. We’ve always liked them and it’s been convenient. We like the way the interface works, so it works for us. Our experience with them and their very prompt attention has been satisfying.

I’ve used Protection 1 ever since it was BellSouth and I've had it installed twice. The first house had the system in it. They swapped out the board and I added a modem for extra protection because it’s online. Their tech seemed knowledgeable, didn't tear up my house and was very professional. Protection 1 has stepped up a bit and went wireless on some of their sensors which made it a lot easier on the installation but it had some flaws in certain areas like the back door didn't have a sensor on it at all. I have used Alarm.com and I get e-mails every time my alarms set and unset. Also, I can download a picture at any given time or somebody walks by the motion sensor. Luckily, I haven't had any break-ins but I love the system.

I like Protection 1. It's the first company that had cellphone operation, and one doesn't need to have a landline phone. Bryan came over to install the security device and did what he needed to do. I've had all of the video camera system at first and I like it. I can see that my apartment was opened. I didn't have any incidents since I moved from where I was, but every time something happened, their team called me and they were on it. They call the police. When I have a situation or trying to find out if my payment is right, their team reaches out to me and lets me know what's what. When I leave my house, I feel more comfortable that I have protection. I will recommend it to a friend, no doubt about it.

We've been using Protection 1 ever since. They did have to put in everything at our first house but it was a good experience. Then I got them again when we moved to our new house. They came in and just had to connect the wires since the builder already set our house up for a security system. I have no complaints. They've called us right away when we set off the alarm a few times. I've called them when something went wrong with our system and either they come out and do something or walked me through how to correct it. I feel safer since having Protection 1, especially if I'm home alone. They've done a good job on what they're supposed to do. The whole experience has been very satisfying.

We first got Protection 1 eight years ago at our old house and the installation went smoothly. Then we were due for an upgrade and that was a nightmare. They had a heck of a time making everything work. We moved to a new house this year and took the system with us. It was once again a nightmare. We had them come out three different times to make it work. And they're coming back out again today to work on it because it's going off in the middle of the night for some reason. When the system works, it works well but getting it to work has been a nightmare. I missed several days of work meeting the tech sent to work on it. Nevertheless, since setting it up, my wife feels safer at night. We bought it to make our two kids sleep better. We use the alarm.com feature, it's handy and we like it.

I've been a Protection 1 customer for ten years and my experience has been what I expected from them. They had a person come out and help install the system and I like that I get to access my system anywhere, at any time.

I have Protection 1 since 2007 and it's been a good experience. They showed me the web and mobile controls and how to use them and their courteous. If the alarm goes off, they call and contact somebody. It's convenient and I wanted to convert from the wireless back to the phone line. I had to get the wireless because they didn't have phone service in my area yet when I moved.

We like Protection 1 and I'm very pleased with the service that I'm provided with. I use the web and mobile controls to set the system on and off, and it's wonderful! I like what they did when I moved. I loved that I was able to transfer and upgrade my equipment, and not pay any money at that time. That was a great deal and I have recommended them.

We have used Protection 1 for ten years and have good experience with them. Installing the security device was good and the team was always nice and pleasant when we set the alarm off. Then the people that came out when we moved and put Protection 1 in the new house, were nice as well. We feel safer and have fewer worries since setting up our system.

I’ve been with Protection 1 for a couple of years now and they've been great. I had them in my old house, and I continued with them when I moved to my new one. I have the wireless security and my only problem with it is that sometimes it gets loose, starts falling off, and I have to tape it back again. Recently, I discovered something with one of the sensors. When I open the door, I no longer hear, “Garage door open.” And then I would have to fix it again by gluing it back properly and pushing it in so the sensors would come out. But other than that, it’s been okay.

I've had Protection 1 for years and it's been very good. Every time I had them put a new system, it took a little while getting used to it and every time I set it off, I got called right away. I appreciate that and I've already recommended them to my friends.

Protection 1’s rates were good and I haven't had any problems with them so I stayed. It’s been about seven years already. They installed and set everything up. I monitor everything and pay my bills online. Everything’s good.

We had Protection 1 do three different security installations at three different houses, and they did good work. Their team has been nice and knowledgeablem although I hate their long term contracts which made Protection 1 a little expensive.

My parents had Protection 1 and they liked them, so we priced them out and they were the best fit for us. I've been using them for three years already. The installer seemed knowledgeable and whenever it loses its Wi-Fi signal, I call Protection 1 and they help me to set it up again.

Our store switched over to Protection 1 one or two years ago but it was easy when we went through the transition. And when I stay late, the team always wind up calling and making sure that I'm here and I talk to them often and they were nothing but helpful. Overall, the experience was enjoyable and no hassle. I'm very happy with Protection 1.

I am the previous owner of a restaurant that I originally purchased from an existing owner and now recently sold to another owner. With the original transfer, I was never told as a buyer to fill out any paperwork or to do anything to transfer the account. Five months later, I get a note from the old owner that Protection 1 is saying they owe them for all 5 months. I attempted to cancel the service but they wouldn't allow it even though it was a new owner. They were trying to charge for now 6 months of services that weren't provided as I didn't even know about the service and didn't have it on.

Protection 1 seemed like a good service so I chose them, and I've been using their system for about seven years now. It was easy to install, and their staff has been excellent. It's been good and I feel safer. I have recommended them to other people.

We've had Protection 1 in our store for 8 months now and overall we've had a great experience with them.

We had Protection 1 in Arizona as our security system and when we moved here three years ago, we went ahead and got them here too both for our house and for our business. We always hire the guys to come out to install all the equipment, so we didn't have to do it. We attempted to install alarm.com on our cell phones but it completely fell through on that process to make it all work. We do have the remote controls, though.

I love being able to access my system on mobile. I enjoy Protection 1 and I love that every time I call, they come out. I wouldn't want another company and I would recommend them.

I’ve been with Protection 1 for a long time. I really like them. It was a couple backward and forwards with installing the alarm when I first moved to the new home here in Spring Hill. We wanted the basic alarm, but we have to go with the most expensive one because the house was not wired. The other issue was that when we first got them installed, both panels had motion detectors. When we moved around, the panel will turn on. We had them come back to fix an issue, and they had to replace one of the panels. Now none of the two panels have the motion detector. When I called, they said that they didn’t have the motion detector to save battery. I said I had it that’s why I’m asking for it. They sent another technician who said that there’s no way to set it up. I still don’t understand how I had it and now suddenly it can’t be set up, but other than that, I trust them.

I had a good experience with Protection 1. It started out pretty rocky because when I moved to my new house, they tried to sell me a system over the phone and it was woefully inadequate for the house that I bought. Once a local manager contacted me in person and came out to see my house, then everything went fine.

I've had Protection 1 in my last house. Now I am using the mobile control from them too. Installation was an easy process. I'm happy with my experience.

I've been using Protection 1 since February of last year. When the alarm went off one time in the middle of the night, I called them and they helped us take care of it. They're very helpful.

We had an alarm system in our other house from Protection 1. The owner before us had them so we just stuck with them. At first it was not a good experience but it’s been fine since. When we transferred to a new house, we had them installed. We're satisfied.

I was with Protection 1 for about seven years until I had a bad experience with their general manager, which they already fired. But as far as what Protection 1 did, I would recommend them.

My experience with Protection 1 was good. They did anything I needed them to do.

Protection 1's team has been helpful and having the system for nine years made me feel secure. It's also convenient that I can control it anytime and anywhere using my phone.

I've been using Protect 1 for more than five years. It's been good though the price is a little high.

Our experience with Protection 1 was fabulous! We've had them for four years now. We used them in our studio, our previous house, and then when we recently moved over to our new house, we decided to keep them. We switched over to Protection 1 from our previous provider, ADT. Bad experience with ADT -- couldn't provide the service that we needed and then they would not fix our contract. Took six months to get ADT to stop billing us even after we had put our contract off. But my husband is friends with the regional manager for Protection 1 here and they offered us a much better service.

A friend of my dad told me about Protection 1 from years ago and I've had them since 2010. And, I had someone to come in and install it.

I’ve had Protection 1 for quite some time now. I got properties in Minnesota and I have Protection 1 installed in those. Their team communicated well, explained what they did in detail, and I was pleased with the results. I like the mobile app and that I could turn the system on and off from my cell phone. I actually need to get that for my home unit. I added some features that are not part of Protection 1, but I’m satisfied with my experience with them.

I’ve been with Protection 1 for a lot of years. I didn’t have with them and the team at Protection 1 have always been friendly and able to answer my questions. I would recommend them.

We've had Protection 1 since '05 and we've been happy with them. The device was very easy to install and the reps were very professional. They always have been. Their mobile controls are very easy to access and understand.

It's so far, so good with Protection 1. We have fewer worries since setting up our system. They did the installation of our device.

I love Protection 1. I've been with them for quite some time and most recently had it moved from one location to the other. It was a smooth installation and I like their service overall.

At the time I chose Protection 1, there were only a few options, and it was them who had the best price. They were also community-located and could do the installation quickly. We just purchased a property then and we had them install an alarm system in it. It’s amazing to have the web and mobile controls. It’s much easier to use the alarm system especially given the current design. It used to be all wired. They were installed in the house and the monitoring unit is hidden somewhere else. With the wireless systems, the monitoring unit is in the panel so I don’t want to put it in a place that has easy access to the front door, but at the same time, I want to be able to disarm it easily. It lets me put the panel somewhere secluded and use the phone for access.

We've had Protection 1 for eight years now and we appreciate the added security it gives us. We had a good experience installing the security device and their team was friendly, courteous and able to answer our questions. It's also very convenient that we are able to access and control our system from the web or a phone, anytime and anywhere. It's a great feature. Overall, we are very pleased with the service.

We've had Protection 1 since we opened our store five months ago and we control our system using the pin pad. Several interactions with their customer service team were all positive. I would recommend them.

I’ve been a Protection 1 customer for eight years. When I first moved into my new home in Alabama, it was one of the vendors that was recommended to me. Installing the security device was more of a hassle than troublesome, but still it went fine. I have a young baby, so I’m trying to get the time to do it and get it to work. I have used their web controls, and it's fantastic to be able to access our system at any time from anywhere.

The installation of the Protection 1 device was easy and we feel very safe. I would recommend them.

I feel safe since setting up my Protection 1 security system. We've been with them forever and everything is good.

We've had Protection 1 for so many years and we're perfectly satisfied with them. We had them before we moved out of our other house and we got them again in our new house.

I have Protection 1 as my home security provider for a long time now. Their device was easy to install, and their guys were friendly and able to answer all of my queries. With Protection 1 in our house, I feel safer.

I have been using Protection 1 for 20 years now. A couple of times, we had a sensor come loose and they instructed us how to put it back on. They came out twice, reinstalled it and sealed it up better. Since getting it, I have fewer worries, especially with the kids.

I'd recommend Protection 1 to a friend. Their installation went okay. In fact, the guy was there for a little while.

Besides getting phone calls from a branch that I'm no longer at, my experience with Protection 1 has been okay.

We’ve had Protection 1 for a long time. I've tried the mobile controls and I like it. I haven't used it that much yet since we just moved and got it installed, but the little that I've used it is good.

The technician who installed my security device was good and on time. Being able to use the mobile app is very convenient and there's been a couple of times I am glad I had it on my phone. I had a relative coming over and they had the key but my wife didn't give them the code. So I told them, "Okay, let me know when you get there," and I was able to disarm the system using my mobile app.

Installing the Protection 1 system was not too difficult. We've had it for a while but right now we're having problems getting a signal to go from our alarm to the house so I need to call and get them to check it. Otherwise, everything seems fine.

We've been using Protection 1 for many years and we had a horrible experience with its installation. Our house was brand new and pre-wired for a security system when we bought it. All the wires were by the doors for control panels but there was no actual security hardware in place. Protection 1 sent out a young guy who didn't appear to be new to installation but was probably the stupidest person I've ever had try to install something in my home. He didn't know what he was doing and caused damage to my house. He put a hole in the wall because he wanted to look and see where the wires were. It was nowhere where a keypad would go. And he finally had to call his supervisor to come up and help him. The installation that was supposed to take one day took two and a half, and they never fixed the hole in the wall despite repeated phone calls. They promised they were going to fix it. I ended up paying for it myself.