Plesser's Reviews

Since this was my first time online ordering appliances, I felt very nervous and unsure about purchasing off a brochure. However, Jennifer put me at ease very quickly with her professionalism and knowledge of the Samsung refrigerator. My original intent was to check stock and price on the refrigerator only and look at purchasing the other kitchen items later in the year. But Jennifer convinced me of the significant cost savings by bundle purchasing all the appliances, which is what I did. Later research proved that I had received a great deal and quality brand items. Thanks, Jennifer.

Barry **, one of the company's representative that I spoke with, was one of the most attentive, courteous, efficient, concerned and responsive persons that I have ever been able to speak with, in dealing with my purchasing an item for my home. I STRONGLY SUGGEST THAT ANYONE making a purchase or having any problem or complaint with Plessers Appliances, should always ask to speak with Mr. **. The company should be EXTREMELY proud to have Mr. ** as a representative of Plessers Appliances. Thank you.

This is the second time I have dealt with Plessers ordering some high end grills & couldn't be more please with their professionalism & service! I would highly recommend them when it comes to knowledgeable people & awesome customer service!

Purchased new KitchenAid appliances from Plessers. Have not yet taken delivery but so far very happy. Steve ** was very patient in helping us with our decision and gave us good deal. Alicia ** in customer service was extremely helpful following up on our order and in helping process our online rebate application.

I went into Plessers about 2 months ago to purchase a full kitchen worth of appliances. I dealt with Stephen ** in the showroom. I went in for a new stove, refrigerator and dishwasher. After shopping the price around for a few weeks I decided to go back and make the purchase. Plessers was not only the best price but they had the best follow up as well. The two other stores I went to, no one bothered to take down any of my information. They just wanted to make a sale that day. Stephen took down all my info and even checked in with me to see if I had any questions or was ready to purchase. I felt if he cared enough before the sale then he would do the same afterwards. I was correct. This is the reason for the review. I was also notified after delivery that a new rebate had come out and he missed getting it to me. He sent me the form and I got back an additional $125.

Terrible experience with this place. I ordered a cooktop on a Thursday, and called one week after to check the status. The Customer Service told me it would be shipped on the following Monday via UPS and would send me the tracking number by then. I waited till Monday and nothing happened. I called on the next day (Tuesday), they told me the shipment has not left yet and it would be shipped on Thurs. I asked why it could not be shipped as scheduled. They said because they only have outbound truck on every Tuesday and Thursday.

WARNING!!! Beware. They will lie to you and threaten you!!! I purchased an LG range from them back April 21 and it was suppose to be delivered to me today (FINALLY) and they canceled my order, told the local delivery company to return the range to them all because I wrote a BAD review on them. This all happens AFTER I have been charged and made a payment on the credit card for this item. Seems to me they are pouting babies. That if you don't like me, I don't do for you. So childish. GROW UP!!!

My experience with Plessers has been quite good overall. They have very helpful customer service, excellent prices and fast response to phone calls and emails even around holiday weekends. Would recommend.

I usually don't write review but this time, Plesser's has won me over and deserve to be given 5 stars. Plessers provided services I have not received anywhere in very long time. Stephen, the sales personnel was efficient and prompt and in answering my questions and providing me great information about the product to make purchasing decision. When I had minor defect on the appliance, a number of Plesser's personnel worked so well together to provide me the compensation for the defect. The moment Stephen referred me to Laury in the customer service department; Laury was prompt in communicating with me. Plesser's gave me compensating options for the minor defect on the refrigerator. I am really happy with the service I have so far received from Plesser's. I will definitely purchase from them again. Great sales and customer service.

This is my 2nd time purchasing from Plessers.com. Jennifer was very helpful, went above and beyond taking the time to help me figure out which stove to purchase and the best deal. She also helped me figure out what washer stand to get for the washer I purchased in November.

Jeneen **, the Customer Service Coordinator, was very responsive and helpful in answering any questions; I emailed her regarding the refrigerator I purchased from Plesser's. Highly recommend this business for buying your appliances.

Hi there, I had a great experience with Jennifer from Plessers Appliances. I have been looking for a great deal on a LG refrigerator and I stumbled on to Plessers website. It was around 7:30 PST and they had the best deal I have found anywhere but the sale was over that same day so I called the 800 number and Jennifer answered the phone. I had no idea that it was in New York and I was in California. I was lucky that she answered the phone on a Friday night at 10:30 EST and she assured me that I would get that price because she was working late that night. The store normally closes at 8:00 EST. So I'm so thankful that she was there and that she even picked up the phone. So I Highly recommend Jennifer at Plessers Appliances.

Customer service and prices that cannot be beat! Jennifer, you are an absolute MARVEL! Thank you so much for helping us get our washer and dryer at such a great price. As we have a kitchen renovation coming up, you can bet I will be calling you again! You were also so much fun to talk to! Made me giggle, : P.

I bought a Lynx gas grill and a Viking cooktop from Plessers. Jennifer helped me pick the best grill for my applications and she was patient and knowledgeable. She told me delivery would take 2-3 weeks and grill arrived exactly at 2 weeks, exactly as described. The entire process was painless. I will be buying a Subzero fridge sometime next year and I am going to them. Best price, best delivery (quick), best service... who says you can't get all 3.

I had a terrible experience with a Frigidaire refrigerator that I bought from Plessers. I contacted Frigidaire for one year, they did nothing to help. They didn't even honor their warranty. So I called Plessers and after a week they came back to tell me they were replacing the refrigerator for me. Although I would never buy another Frigidaire/Electrolux product, I would continue to deal with Plessers. If it wasn't for them I would still have a leaking refrigerator. Thank you Jeanine and Joline.

We traveled about 40 minutes to get to Plessers Appliances because we had heard they have good prices. When we got there we were greeted by Joe ** who had to deal with my uncertainty about replacing my old working appliances. I was hesitant about retrofitting the new appliances into existing size requirements. He researched and gave me the pictures and specs on each. He took an enormous amount of time with us and patiently watched us leave without purchasing that day. We returned and purchased 4 appliances and asked for them to be delivered in about a month. We heard from Plessers as soon as we purchased and they continued contact to establish a delivery date. Whenever I had a question, Joe responded to my phone calls. Everything went smoothly with the installation except my granite needed to be cut to allow for the stove to be completely installed. It was noted on receipt that the installation was not complete.

Once I selected the type of range I wanted to get, I started looking around for good prices. Plessers had the best one on that day. That wasn't the 5-star part. The 5-star part was and is Jennifer **, whom I was lucky enough to reach when I phoned. Due to a number of recent events, I was extremely anxious about the purchase. Jennifer thoroughly negotiated all the discounts and perks she could and explained how to secure the additional rebates. When I was having trouble finding a contractor to help me with my concerns, she was beyond patient. I suspect that, had it not been for Ms. **, I would have canceled the purchase. Her attention and thoughtfulness is rare in the current retail environment. Because of her, Plessers will be the first place I look for all my appliance purchases (and, due to the age of my house, the appliances are dropping like flies). Thanks, Jennifer!

WOW! I as always, I searched fervently prior to making such a large purchase of all new major kitchen appliances. I did my homework and narrowed down the specific items and decided to purchase from Plessers because of Price, No Shipping Costs and No Sales Taxes. Dealing with Plessers was as good an experience as one could have. Laury ** is professional and efficient as a Customer Services representative. From sales to service I am pleased and have referred Plessers Appliances to several friends.

I just had a refrigerator, oven and microwave delivered. I was somewhat hesitant to order from a company I did not know anything about. I cannot say enough good about this company so far. Our appliances were delivered right when they promised. When I contacted customer service via email they responded within an hour. The delivery men (Dwight and Matt) were wonderful and very professional and kind. The appliances were delivered in perfect condition (still have to open the microwave). LOVE this company so far and would highly recommend them.

I did my research and knew which appliances I wanted to get for my new home. I have never heard of Plessers but when I googled the model# they came up with no tax & no delivery. That was a plus. I called the Babylon location. Verified that I would qualify for the no tax & no delivery fee. Additionally, I had some questions. Gene, manager answered all my questions and was so kind. He waited for me to call back once I made my final decision and verified the dimensions and was so helpful with putting in the order over the phone.

I wanted to take advantage of Labor Day sales this year to buy a new refrigerator. I traveled to numerous stores and shopped the internet. I knew I wanted an LG refrigerator but couldn't find one in white, everyone had stainless. I noticed on the LG website they recommended Plessers. I never heard of them and searched online. Not only did they have white in stock, they had the twin XL mattress set I needed too for our son. I spoke with Eugene and he was very helpful. I did have a glitch upon delivery of the fridge when the delivery service did not want to remove our old fridge, and left our new fridge sitting in our family room.

I purchased over 20K of appliances from Plessers and paid them to install them in 2014. In the past two years I've had to have them come fix things that weren't in correctly and I even put a part in myself I noticed wasn't screwed in my DW. My Liebherr refrigerator hasn't closed properly since day one. I inquired about the doors and was told they have a tendency to both open even though you only are opening the left or right door. The doors then have a tendency to stay open a crack setting off the door alarm. After almost two years of painstakingly closing or returning to close an open door, I called Liebherr and they sent a tech. He showed me that the fridge was not installed correctly and was tilted forward which made the doors tend to stay open.

We have recently been victims of the so called tax day floods in Houston Texas. We had just bought the house 2 months prior and it has been destroyed. The journey has been difficult and filled with many obstacles. The most disturbing to us was the lack of care, sympathy and just really basic customer service. Our only shining light in all this process has been Jennifer from Plessers Appliance. She has been professional, considerate and very VERY patient with us. That in itself is rare these days. However we feel she has gone above and beyond to help us out and make it a little easier on us in any way she could. Her employers should be very proud to have her as a representative. As small business owners ourselves, I know we would be.

I was a bit hesitant ordering my new refrigerator online, site unseen, but found out Amazon uses Plessers, so I knew that was a plus. I was able to place my order online on a holiday 7/4/16 from my armchair! My order was handled with follow-up and such courtesy and with superb customer service, especially from Jennifer **. It was refreshing to deal with a company who shows appreciation for the customers. Excellent people skills and easy access to the staff do set Plessers apart from the norm. The 3rd party delivery truck company damaged my front door taking my old fridge out. Plessers stepped up to the plate without my asking to pay me for damages so I would not have to wait on a claim from the trucking company. Now that's stepping up to the plate and going beyond my expectations! Plessers is an exceptional company and really take care of their customers. I highly recommend this company. Also, their pricing is the best.

Buying a major appliance online could have been a scary experience but Appliance Manager, Gene, made me confident that I was making a good decision. The customer service is just amazing. Buy here!

I was hesitant to order online. I like to see, feel, and touch the product as well as know the people at the store who sell me an expensive item. I'm in the media and I don't just write a review unless it somehow will help others in making a great purchase or experience - or not. I was not paid or compensated for this review. I purchased a stunning KitchenAid refrigerator from Plessers on July 12th 2016. It was shipped to me today and absolutely love it. It was perfect. The BEST price and wonderful customer service. I explained that my fridge died and they hurried and shipped it asap. I couldn't be happier. GREAT price, 10-year warranty... rebates... and it was delivered perfect. I will be buying all my appliances from Plessers. Just a great experience and the best prices. Thanks Plessers.

During my recent phone order with Plessers, I was connected to sales associate, Jennifer **. She was very professional and easy to work with. Jennifer suggested the best kitchen appliance package for my kitchen remodel. I highly suggest consumers to give Plessers a call.

Jennifer ** with Plessers Appliances has saved me money with the purchase of new appliances for my new home in The Woodlands, (Tomball) Texas. She is very knowledgeable about the products that I wanted and gave me input on the items that I didn't know. This displayed that she has a genuine desire to really help me with my decisions making. Thank you many times for caring. I purchased several appliances earlier this year.

I'm a home renovator in Atlanta area and was in need of new kitchen appliances for my home and two homes I'm presently renovating. After discovering Plessers, I called and spoke with Gene. He was very cordial, extremely helpful, confident, and strived to ensure my expectations were exceeded. Later, he worked to ensure I had line of sight to all rebates and credits for which I was eligible. THANK YOU, Gene, for your kindness and professionalism.

I am very happy to say that Joline with Plessers saw the issue I was having. She was more than helpful. She took care of all of the issues without hesitation. I will definitely make my next appliance purchase from Plessers as their prices were by far the lowest I could find anywhere.

I was shopping around for deal in a oven that had great review on consumer reports. It was memorial day week sales locally. As I shopped around locally, they say that they can price match. So I searched local box stores and online sites. Plugged in what I was looking for and that's how I found Plessers.com online. They had the best deal by far. And my local box stores (Home Depot, Lowe's, RC Willey) would not price match a online store price. So I took a chance and ordered from Plessers and crossed fingers as this was my 1st large item I purchased online and was debating for awhile. But I read Plessers was in business since Abe Lincoln's days (JK, but a long time in business). The website was easy to navigate and felt more comfortable to pull the trigger.

Jennifer was very helpful and knowledgeable not to mention the best price there is! Can't wait for our refrigerator to come!

When I decided to order this fridge online I had fears about would if it goes bad. But after this experience I'd buy again from Plessers anytime. We had some damage on the fridge doors that were not the fault of Plessers and when I called and talked to Jeneen she was very caring of the problem. Told me what she could do and how long it would take. She kept on top of it and kept me informed. She had new doors shipped to us as promised, I couldn't be more pleased. Thank you Jeneen and Plessers.

I really do not want to write a negative review. Four months of repairmen, e-mails and phone calls and my patience is gone. My initial interactions with them were positive. They came recommended from a friend. The delivery of our new, fancy LG fridge was an exciting time. We saved up for and shopped around for the best deal. We looked at reviews. It all was a go for us to order from Plessers.

The only timely and efficient production from Plessers was the charge to my credit card. This was the quintessential example of "Buyer Beware"!! I do not feel good about the experience from order to delivery and will never buy from this store again. The Gold Delivery rebate was a BIG MISTAKE. Even if the rebate ever happens, of which I am doubtful, it won't make up for an abysmal purchase experience. The Plessers manager didn't send the forms until two days before they were due. Miss the all important date of postmark and NO Rebate. Of course, the form couldn't be completed because I hadn't yet received the product from which the Serial Number was required. Good luck trying to communicate with NECO Alliance.

If I could give them 10 stars I would. Dealing with Eugene ** from beginning to end was easy and an absolute pleasure. I am doing a total kitchen remodel, and ordered everything from them. I spent over $10K, got free gold delivery, a 10-year warranty, no tax and prices I was unable to get anywhere else. I changed my order a few times, with no problem from Eugene. He was very accommodating and knowledgeable. I got my order 2 weeks after I placed it from AM trucking company, who were very communicative, and delivered my order with no problems. The delivery guys opened all the boxes for us to inspect the appliances and everything was perfect. I would not hesitate to do business with them again. Thanks Plessers and Eugene!

I purchased an entire kitchen...plus...through Plessers in the last 9 months, six appliances in total. I can't say enough about them. Very professional from order to delivery to customer support. I used it all. Not to mention all the money we saved.

Disappointed with my efforts to buy refrigerator from regular store retailers. I found Plessers online. Jennifer **, who picked up my call were two, no, three heads above other stores' "experts". Based on my requirements, she suggested 3 different models to choose from, gave me a brief insight on each model, gracefully dealt with my impatience etc. She is not just any sales person, but highly professional sales consultant. Plessers' delivery team took the fridge 33 steps up to my kitchen with no damage to the walls. I will easily recommend Jennifer's service and Plessers as the store to my friends and family and to you - reader of my brief review.

I called Plessers Appliances on the last day of a sale... actually the last night. All the sales persons were busy so I left my name. A short time later Jennifer ** called me back. I needed an apartment sized refrigerator for my daughter's house. Jennifer was very knowledgeable about the choices that were available. I ordered one, which needed the door to be switched from left to right. No problem according to Jennifer. And the warranty was longer than the other company I was checking on. Jennifer is working to have the refrigerator expedited to my daughter. I am very happy with the help I have gotten and would be happy to recommend her to others.

Black Friday rush, and we found a great deal on an LG refrigerator. Jennifer helped us with every aspect of the process including getting all the paperwork for the rebates. This was a very busy time of year and we even sent emails late at night and got them returned in a reasonable amount of time. Thank you Jennifer! I won't deal with anyone else. :)

Customer service apologized & will refund me the difference in price.

I recently ordered a refrigerator from Plessers. I had gone back and forth with Jennifer about the pros and cons of different models and her knowledge and patience were well appreciated. I can't yet speak to the delivery, quality of the product or any other issues as we are not at that point yet. But I can say that Jennifer takes great pride in her work and the company she works for and that is evident even over the phone. She always responded in a timely manner, even on her days off. Plessers is lucky to have her.

A friend recommended Plessers to us and we're so happy she did. Ordering was quick and easy. After comparing all the prices, they were certainly the best value. They have a wide range to choose from and carry all the top brands you'd expect. We've been extremely pleased and would definitely recommend them to our friends.

3 months ago, I purchased a Samsung gas range. Recently on 11-6-15, I purchased another appliance (Samsung 29 cf fridge from the Plessers.Com.) I was having a problem ordering on the website. I called Jennifer **, a sales associate at Plessers. She was very helpful in helping me complete my order. I live in Portland OR. and have no problem buying appliances online. The prices at Plessers can not be beat and the customer service is better than any store I could go to in Portland OR. Whenever I need another appliance, I will most certainly contact Plessers appliances first!!

WOW -- Thank you Jennifer for recommending the best fit for our budget and for our town house kitchen. We are delighted with our new Whirlpool French Door fridge and the ease of ordering and delivery -- You are first class.

I used Plessers with significant doubts, but was interested in saving $40% on a $4K fridge. From start to finish, it was incredibly easy. Salesperson Jennifer ** was professional and competent, very personalized service, and was oddly confident about the delivery service, given we are several states away from Plessers. She was right; delivery staff were fabulous. Terrific experience!

After lengthy online research plus checking out specific kitchen appliances at local stores and online sites, the good pricing and large selection (together with no tax and no shipping charges) definitely set Plessers apart from the crowd. We ended up purchasing the refrigerator, dishwasher, and microwave for our kitchen remodel through Plessers at a significant savings. Jennifer ** (Plessers online sales rep) made the process a pleasure through her advice, help, and pleasant and supportive attitude. She was knowledgeable and kept on top of things with frequent notifications and feedback. She creatively and quickly helped satisfactorily resolve a few issues as they arose. Jennifer was a star!

I just purchased a full Viking kitchen from Plessers based on an ad from the newspaper. They were having a big Columbus day sale. I worked with Meaghan and she was super helpful in the process of choosing the models and sizes. Viking is offering a great promotion. I order a 36" gas range and got a free dishwasher. I added on a refrigerator and they threw in a matching hood. So I paid for two appliances and got two for free. I have Plessers coming over to deliver and install everything as well. I waited a long time to redo the kitchen and this was one of the best deals I could find anywhere. The sales help at Plessers was very professional and they really knew their merchandise better than most places.

I placed a large order for kitchen appliances with Plessers. I am a designer and do kitchen remodels consistently. Plessers is by far the worst customer service I have ever experienced, particularly their horrid delivery service. Be warned, do NOT buy from Plessers!!

Bought complete kitchen suite, Whirlpool. Had issue twice thus far in two years with microwave and oven. Service person this time caused a non-existent problem and I am being told they won't come back to fix. Plessers and their extended service company say we used our five/ten year all I want. Such B.S. BEWARE. Contract is bull. Appliances were substandard and this is downright nonsense they should be handling. Won't even give me enough to cover new appliance and cancelled the service call to fix issue they created. BUYER BEWARE.

Plessers offers a good service of purchasing, but DO NOT buy the extended warranty from them. They work with Monthly Warranty Inc. and they are not honor the warranty service. We bought a Electrolux induction cooktop (NEVER EVER buy Electrolux product again). Our Electrolux cooktop has been broken down since April 2015, 6 months ago, and the result has not been solved yet.

I just returned to this store after shopping last week for some appliances. Why I even left to shop around made no sense. The salesman here are polite and eager to help. Their training shows as the knowledge on the appliances was far superior than any other help we had gotten elsewhere. I ended up purchasing a full kitchen of Samsung appliances. The salesman I dealt with was Mark. If you are in the market for appliances I would stop here and not waste time shopping around. Prices were "Fantastic".

We purchased $6,765 of high-end kitchen appliances from Plessers Appliance. The microwave came broken new in the box and the trash compactor came damaged new in the box too. I understand "stuff" happens, but now almost 1 months later...the microwave has been looked at by a repair person but has not been fixed, and the trash compactor has not been looked and nothing is happening regarding resolving the issue! Communication with (Maria **) the person in charge of resolving these issues is also poor. This is simply my experience with buying from Plessers! If you chose to buy from them you better hope it works out of the box and is not damaged because their follow-up and repair service is horrible. Ooh, and pay by American Express so you have recourse if it happens to you. Good luck.

I ordered my beautiful LG refrigerator in July while it was on sale at a good price. I could have ordered it from another online site--but instead ordered from Plessers.com since they are an authorized dealer for LG. Since then, I keep getting the runaround about when my refrigerator will come in. They actually want me to cancel the order since it was at a very good price and have since gone up in price. Now, I wouldn't mind, but the other sites I was going to order on have also raised their prices. I financed the refrigerator and am making payments on something I do not have. It is now the end of August and I never hear from them and am not sure what to do. At this point, I am very dissatisfied with Plessers.com. At this point I would not recommend them.

Had a pleasant purchase and delivery experience with our new refrigerator. However, the unit had some issues. We contacted the manufacturer per the warranty instructions. After 4 repair attempts the unit finally quit working altogether. Throughout the experience we grew increasingly frustrated with the manufacturer's customer service. On a whim, I contacted Plesser's customer service to see if they could help us. ** took charge and got things done for us! She's the only reason we got a working unit as a replacement. I totally would do business with them again!

I just went into Plessers to thank them for the excellent delivery service. I just received my delivery of a Refrigerator as mine went down. I live local and thought I would try the local store. The showroom is a little small but they really pack a lot in. I ended up buying a Samsung french door fridge. The delivery was today and the crew they sent could not have been nicer. Not only did they delivery install it on time they were patient as I cleaned the floor underneath it as it wasn't touched in a while. Generally delivery guys are running out the door. Plessers has some great workers. Job well done.

We purchased all our kitchen appliances from Plessers. We could not be happier with the service and installation. Strongly recommend Plessers. Would use them again without reservation.

I live in Florida so it seemed to be odd for me that I ordered my new LG French Door Refrigerator from Plessers, many states away when I have all the major players few minutes from my house. Their name came up during a web search. I always do my homework when I buy major appliances; check pricings, ratings, etc. Their pricing was $600 less than anybody else on the market. Went to a local Lowe's to see if they could match Plessers pricing and they were laughing at me and told me to order the refrigerator from Plessers. The price was awesome, no shipping, no tax and free 10-year warranty... All true! Got my refrigerator on time. Had a small cosmetic issue with it that LG was responsible for. Emailed Plessers and they took care of it all, fast and professionally. When I did not immediately reply to their email to me, they kept "bugging" me until I took the picture they needed so they could complete the claim for me. They went above and beyond to serve me; this kind of service is hard to find nowadays. I will be a returning client for sure!

Everything went smooth during the order process. 72-hour cool off is good. I would have been real hurt to have the product quickly as shipping time from pick up to delivery was a couple of weeks. Understandably living in the Midwest, it had to be shipped by truck. Tracking was a joke. We didn't know anything until we were called to set up a delivery time. The driver and helper did their job, no more no less, no bring the oven in the house. This was real downside of the purchase.

Excellent experience shopping at Plessers. I was a bit nervous since I live in Virginia and they were in New York. I have to say I read the reviews on them and did my home work on the appliances I wanted. The ordering process was very easy as I called and spoke to them via the telephone. The prices were cheap and no tax to Virginia seemed like a good deal. I ordered 4 appliances for the new kitchen renovation. The lead time they told me was about 3 weeks. I did get a call from the trucking company a few days ahead of time to schedule. The day of delivery came and all appliances were brought in to my house without a scratch. It was a job well done. Who knew you can order such large appliances so efficiently online. I even received a follow up call from Plessers thanking me for my purchase. Great transaction all the way!

I live local to Plessers and have been shopping here for over 25 years. It’s nice to go to a local store where they remember your name and even your purchase. I just went back to buy a TV for the holidays and the salesman immediately greeted me and then gave me space to walk around the showroom without feeling stalked. They offered me very good pricing and I am happy to say I purchased a 55 Samsung UHD TV. Having a store that is small in size but offers better pricing than the big box type stores is great. I would check them out! Always a five star experience.

This was my first purchase from Plessers Appliance. I was sent here by my cabinet maker to purchase appliances. I worked with Mark in the showroom on a busy Saturday and he spent plenty of time with me. I selected 4 Samsung appliances and had set up for them to install everything. The cabinets were delivered last week and I set up the install for this past Saturday. Plessers install crew called me the night before and arranged a 3 hour window for the delivery. When the crew showed up they delivered, installed everything perfect and even took the time to show me how to work the appliances. The transaction was extremely easy. I was waiting for a hiccup and there wasn't any. They made it so easy for me. I had bought appliances elsewhere in the past and it seemed like a hassle. Plessers was a Pleasure to do business with. Shop here and you will be satisfied!

It's now almost a month since I placed an order with them. Horrible shipping timeframe. They said 5-7 business days from October 21. Today is 1 week and when I called their shipping company they will call me and might delivery 4 days from now. If Plessers wants to win repeat customers they should IMPROVE their order and shipping timeframe. So old school. They've been around for decades and yet no improvement in their logistics. This is my first and last dealing with Plessers.

I purchased a Capital range from Plessers with a full service and installation contract. After a few months of using the stove, my brand new propane tank went empty. Suspecting a leak, I called the Plessers service department and they sent out their tech a week or two later. The tech was able to fix the leak in the stove but while he was pulling the stove away from the wall he broke the propane line at the floor. He tells my wife we should "call a plumber or the gas company" and then leaves. I call a gas company and they tell me that the line broke because the stove was installed without a service coil and I will need a plumber to run a new line. This advice costs me 140 dollars, and I am still down a propane tank.

One of the worst retail experiences of my life. Sold me a defective $2000 Fisher & Paykel fridge - that does not work at all. They shipped it without refrigerant and all of food has been ruined and I've now been without a fridge for 2 weeks. The rep, Jessica ** threatened me and my assistant saying that if I don't take down the accurate reviews, they won't send a new fridge. I recorded the calls.

Alan from Plessers took care of it immediately. We are getting a replacement on Thursday. Those guys from Plessers are very responsive. Perhaps we should have kept Plessers more in the loop - our bad! We thought the Whirlpool people were keeping the retailer in the loop.

Plesser's worked with me to resolve the issues and paid for the delivery charge. It took some time but I think that in the end Plesser's did the right thing. No doubt that is why this family-owned business has been around 100 years. I will definitely continue to be a customer.

I have purchased a Frigidaire duel fuel range last January from Plessers.com, and their sales agents were so knowledgeable and helpful during the whole process. They also gave me a free shipping, not only that I had a issue regarding the installation of the range and they have helped me on that also.

Great Prices, Great Service. I purchased a high-end appliance package from Plessers at their showroom in Babylon. Their pricing was very competitive. Their sales agents were very knowledgeable. My contractors, while installing the refrigerator, damaged the door. I contacted Plessers and they not only arranged to have a replacement door shipped out to me but they arranged for it to be installed - at NO COST. The customer service agent who coordinated the door replacement stayed in constant email contact with me.

I purchased a Lynx professional grill with a grill cover in November 2013. The cover was advertised free during the promotion period. I paid the cover and Plessers gave me the rebate form to claim the free cover. After I submitted the rebate form in January 2014, I was told that the rebate form was for retailers only but not for consumers to claim free covers. I should get the free cover at checkout. I emailed Plessers, and Jeannine in customer service was quick and helpful to resolve the issue within 24 hours. Also, Plessers have very good price, and my grill was delivered in perfect condition. I am very satisfied with their service. I will shop again at Plessers.

We had a few small issues after receiving the stove - Plessers was very helpful in resolving the issues and I recommend them highly. Very pleased with everything

We had trepidation about ordering from you instead of a major retailer but are SO glad we did. The item was perfect, price fine, and customer service excellent. Bryan answered the phone quickly (much appreciated), contacted my shipper, let me know the delivery time, then checked back via email and phone. WOW.

For the second time I have purchased a Liebherr SBS19H0 Premium plus Series refrigerator from Plessers. In the beginning of September of 2013, I purchased a Viking dishwashers from them and depending on the previous satisfaction I have purchased a high priced Liebherr refrigerator form this renowned appliance provider. I was very pleased at the quick delivery service from Plessers. This refrigerator is quite expensive but it is really worth of this cost. I saved about $350 and saved the sales tax & delivery cost. The reason for the review is after I placed the refrigerator there was a small sound in the refrigerator. I called Liebherr, the manufacturer and was told 2 weeks for the quickest repairman to take a look. I called Plessers since I purchased it there and asked for advice.

Mary was very helpful in setting me up with the perfect over-the-range microwave oven for my rental property. I wanted something that would be low priced but reliable (not cheap!). Mary helped me find the one that met both requirements!

Plessers provided the best price and selection for the appliances I needed for my remodeling project, and were very pleasurable to work with. One stand-out quality was that on the telephone, they used my name, not an order number, a very personal touch in this day in age.

We were finally doing our dream kitchen remodel and wanted to buy a new gas range and microwave. Knowing that we had 5 weeks to get these appliances during construction, I decided to order these LG items online through an approved LG online retailer (Plessers Appliances). Spent over $1600 on these two items. Follow up a week or so later with customer service to see when my items were expected to ship. Was promptly told both items were not in stock. No mention of this during the online order process like other online retailers.

After dealing with Plessers.com, I feel dissatisfied and angry.

I placed my order over the phone with the help of a sales lady. A customer service representative called right away to inform me that the unit was on back order. From that point on, their service team continued to monitor my order, and provided updates before scheduling the delivery. My range arrived exactly as promised, and the personal service I received left a great impression. I will recommend this company to friends and family!

I ordered a new range for our vacation rental home in Cape May. They assisted me in making sure that I had the right kind of hook-up for the stove and worked with my schedule so I could schedule delivery around our vacations and tenants. They took the time to pay attention to my special needs and gave me outstanding customer service. I felt they really cared about my experience and satisfaction.

I ordered my entire kitchen and laundry room from Plessers over the past year in three separate orders. Their sales team was friendly and professional. Yet again I confirmed that their online store beat the local brick and mortar stores in terms of knowledge AND price. I'm a very satisfied customer.

I have very, very bad experience with Plessers with washer and dryer delivery and customer service. They took 1 month to deliver items and left in living room instead of laundry room. I strongly suggest not to buy anything from Plessers.

I have purchased a Viking dishwashers from Plessers. Considering we live in Florida and they were in NY, I was very pleased at the quick delivery service. I saved about $200 and saved the sales tax. The ordering process was easy. The reason for the review is after we installed the washer, the unit was leaking from a seal at the bottom. I called Viking, the manufacturer and was told 2 weeks for the quickest repairman to take a look. I called Plessers since I purchased it there and asked for advice.

After shopping around for the best deal on appliances, we came across Plessers on the internet. I called and spoke to a Stephen on the phone. I had all the model numbers ready to go and gave them to him for pricing. Upon pricing the items, he noticed I had the wrong SKU number the wall oven as the handles didn't match properly. I went to three sites and no one ever mentioned this. All the other people were just order takers and didn't care about the styling. I decided to buy from Plessers.

I would like to provide feedback on a very positive experience on a recent transaction with Plessers Appliances and Plessers.com. I was in the market to replace existing kitchen appliances. The online sales staff was extremely helpful in answering all of my questions, and going the extra mile to get with the manufacturer to confirm product specifications. The appliances arrived as promised. Subsequent questions were handled courteously and professionally by Mary of the support staff. All in all, I am very satisfied with the service and support that I have received from Plessers, and I have recommended them to friends as a quality company to do business with.

All appliances were just delivered. We ordered a range, dishwasher, micro and a new fridge. I shopped at several stores locally and decided to try online for the best price. I came across Plessers.com and saw their prices were at or below the best price I had gotten. I have never purchased such a large item online before, so I decided to call and see what the deal was. I was surprised I actually got a voice on the other end who had knowledge in appliances, not just an operator. Gene told me he has been in appliance sales for many years. He answered many questions and assured me buying online was safe and easy. He mentioned a $500 rebate coming out in the next 7 days. We wrote up the order, but he didn't enter till the rebate was valid.

This was my first major purchase online. I purchased a Weber grill from Plessers.com. The grill delivery was very quick, but when I opened the box the regulator hose was crushed. I called the store and spoke to their customer service department. I was amazed at how attentive they were as they listened to my problem. I was having a BBQ that weekend and needed the part right away. I was told that they would expedite it. I was hoping they would stand behind the product. Two days later, the part showed up and the grill works perfectly. I was very happy that my decision to buy online paid off. Not only did I save money, but I found a store who cares about a customer (a repeat one now!).

Having never ordered a large ticket item like a stove online before, I was very pleased with the order process at Plessers. Being in Upper Michigan, I was very worried about getting the stove in one piece, after having many different trucking companies moving this item before it arrived. The delivery process was messed up a little. At the first delivery, the men forgot to load the stove on the delivery truck, which meant another week. When it finally arrived in good order, one item, which was later found to have a mark on it, Jeannine in customer service took care of it right away. I had a few minor issues and the local Jenn-Air repair person was on-site when stated and repaired the problems right away. Jeannine and the other great ladies in customer service took care of every problem right away. I will order from Plessers again when I need items.

The KitchenAid range KGRS505XSS04 cooking top is so small that you cannot fit more than two small pots or pans at one time. I went to Plessers because I thought they would know more about ranges but I guess not. I told the salesperson that I like to cook a lot. She should know her product. So now, I am stuck with a range for the next twenty years that is useless. They will not do anything about it. That also goes for KitchenAid. They could careless. So angry.

I visited the Plessers showroom and picked out a dishwasher, with the intent to purchase within one month. The salesperson emailed me some information, but it was incomplete. I was not able to contact him after 4 attempts. Finally I spoke to the owner, who was very defensive. I would never buy from them.

I was online to look at reviews for dishwashers and came across Plessers Appliances. I originally had no intention of buying something like an appliance online, but the price and warranty was not even close to what I could get locally so I took a gamble. The experience was very good. I had looked at the model I wanted, to make sure it was what I wanted (I would always recommend this when possible) and it was received in perfect condition. Plessers also contacted me about a second rebate I was unaware of, which made me very happy. I will definitely keep them in mind for any other purchase of this type.

I went to buy a refrigerator as advertised online. They did not have the fridge in stock, so I was buying sight unseen. However, they assured me about what the finish and the interior would look like, using other models as examples. Their site advertises free shipping and no delivery charge. Not true. Then, they tried to sell me the fridge for $200 over advertised special. They did honor the price when I brought it to their attention. I was given rebate forms for $200 and assured that the rebates would still be in effect when I had the fridge delivered in April. I went to another appliance store that had the fridge in stock. It did not have the finish I was told it has. I read the rebates and realized that they would expire in 3 weeks and I would not be eligible as I was told I would be. I lost all my trust in them and cancelled the order. Their warranty policy sounded great, but I’m glad I didn’t have to find out the hard way that it also was not what they said also.

Plessers continues to provide excellent appliances for their customers. The sales staff is extremely knowledgeable and helps you plan and work within a budget. We have purchased kitchen and laundry room appliances and have been pleased. We like to shop at local merchants rather than chain stores.

I purchased a kitchenette for a guest house we have and spent $3400. Due to the details, I had to work through a salesman on the phone. I was explicit that since I was getting a stainless countertop and backsplash, I wanted a stainless hood to match. I was told that it was a custom order and final. When he sent me the invoice to sign, there were no model numbers or finishes listed. When the order arrived, the hood was not there. I called and informed them that it didn't arrive, and again, I stated that the finish was stainless. You know where this is going. When the hood finally arrived in white, they told me I was stuck with it. I went all the way up to Liz, the manager. She said they take no responsibility for their actions! Shame on them. It was clearly their mistake! All of this over a $189 hood. They're cheap but hardly worth it. Buyer, beware. Use A.J. Madison instead.

I just wanted to share I have purchased many items here over the years. I know Plessers has been a great member of our community since 1955. I just got my Weber grill delivered over the summer, and as always, they made the ordering and delivery a breeze. I wouldn't think of buying elsewhere.

We made a purchase of a frontload washer dryer on this website. Considering we live in Florida and they were in NY, I was very pleased at the quick delivery service. I saved about $200 and saved the sales tax. The ordering process was easy. The reason for the review is after we installed the washer, the unit was leaking from a seal at the bottom. I called Whirlpool the manufacturer and was told 2 weeks for the quickest repairman to take a look. I called Plessers since I purchased it there and asked for advice.

My wife has waited for over 15 years for our dream kitchen. Well, we decided to go top end on our stove and purchased a 36" Wolf brand stove from Plessers Appliance at the cost of $5,381. We also purchased an expensive vent and duct cover for this stove. The vent was $2,000 and the 12" duct cover was $350. The stove and hood were delivered in great condition as promised. The duct cover was scratched up and needed to be re-ordered. Plessers did re-order the cover. Well, the second cover was also damaged and worse off than the first. To my dismay, the salesman seemed a bit angry that they had to yet again order a third cover. This time, he said that the duct cover would have to be inspected by the factory, store, and myself prior to me taking it home from the store.

After going back and forth to try and resolve a damage issue, Liz in customer service (I believe she is the manager), called and not only got me the part needed, but gave me an allowance to keep the product. Very professional site. Excellent job. They have a long term customer.

I thought I got a good deal and they were an honest company, but unfortunately, they tell you one thing to get the sale and don’t follow through. Then they argue about what they told you. I’m never buying here again.

Plessers listed a Viking Trash compactor on their web page with a rebate of $750. I placed the order and received an email confirmation that my order was processed. Later, I received a call stating that the rebate was not accurate and that the item was going back to the full price. I asked to speak with anyone from management but they would not take the call.

I ordered a stackable washer and dryer. It was delivered and the men took the machine out in the street and threw the carton into their truck, and then brought it in and left and I tipped them.

They took my money in a heartbeat but didn't deliver what I paid for. The shipping company they use is rated F by the Better Business Bureau. After-sale customer service doesn't care and takes no responsibility once they get a signature. I wouldn't wish this horrific experience on my worst enemy. Beware!

We purchased a Jade 36" commercial oven, model #D RJRG3610 from Plesser's in Babylon, NY on 3/12/06 along with $5,745 worth of additional appliances. The cost of the oven alone was $5,720. Plus, we purchased extended warranties for all the appliances in the amount of $500. We spent $13,431.48 in this store. It was delivered to our home, which was a new construction, in November of 2006. We moved into the house in December of 2006.

I went to Plessers to buy an air conditioner for my house on 7/25/2010. I spoke to the salesman Jim *** and purchased a GE model AEH25DL. This A/C had a sweep feature where the vents aren't across the top, but its a rectangle vent on the side that oscillates. I told him I needed that feature otherwise my dining room and living room will be cold, but my kitchen will still be hot. This feature would blow the air back and forth and reach the kitchen which is what I really needed. Jim told me besides the floor model he has two more left downstairs so its not a problem. He set up the delivery for Friday 7/30/2010. I had to take the day off from work so they could resize the hole in my wall and install the new A/C.

We purchased an LG Stove 1-1/2 years ago. I do not use the self clean option very often as our electricity on Long Island is quite expensive. However, because I do use the oven most at the holidays, I cleaned the oven before Thanksgiving (3 months after the purchase). After the clean cycle shut off, we received the F1 code which meant there was something wrong the the control board. I was still under the Plessers warranty and a repairman came in and I had a stove for the holiday.