Plesser's Reviews

We took a leap of faith and decided to do business with PLESSERS because they had the Wolf Speed oven that we had been looking for, on their website. Turned out it was a “seconds“ unit. It was discounted, but was “like new“ according to the salesperson, Adam **. Adam assured us that there would be no problem with the item and if there was we would be able to return it. It was very pleasant and easy to deal with, until it was a problem. Like many less than ethical companies, plus was happy to take our money at the point of sale, but when we had issues with delivery, and when I had a question about why I was charged for an extended warranty that I never approved or asked for, or was asked about by Adam they completely ghosted me! I’ve left emails voicemails. They have not been returned. This is not an ethical company. Ironically, the motto of the company was to treat the customer with respect. We did not find this at all.

Adam was extremely helpful and made the entire purchase so easy, inexpensive and speedy delivery—all the way to pittsburgh, pa area. I have bought several other items from the store and Adam was very pleasant and looked up our other purchases and helped us make the right decision and we will get our purchase in only 4 days.

I purchased a microwave from these folks and before purchasing, I spoke with customer service about the microwave to ensure it would fit. The salesperson told me to purchase a bump out kit "just in case" and if I didn't need it, I could return it. After waiting 4 months for this back-ordered item, it arrived and I didn't need the bump out kit. I called Plesser's and was told "accessories are not returnable." They did not honor what they told me and I had to incur the cost of the item that they convinced me to buy with the promise that I could return it if not needed. I was basically tricked into spending money that I otherwise would not have spent. I would avoid this retailer.

I am a single female on Long Island. And I mention that because I chose to shop at a small family run shop like Plesser's in order to get better service than a large box store and hopefully to trust that the shop is doing the behind the scenes investigation to offer appliances that are trusted to last. In Feb of 2022, I bought an LG refrigerator all in for $2100. I had also bought my dishwasher at the same time, and last month bought a washer/dryer set. Well last week, the compressor died in it.

Ripped me off. Agreed to one price and then charged me another. Manager refused to speak to me about it. Also charged a fortune for their gold glove delivery and did not do most of the things listed in that delivery!

I am a repeat customer, so I obviously like and approve of Plesser's business model. Upon purchasing a new Maytag Dryer after my 10-year old dryer died, I received a phone call confirming my selection, and providing the shipping date. I also received email confirmation. As with my prior purchases, I have received excellent communication. I should receive my new dryer in a few days, when it will be unpacked and sat in place by the delivery folks. Once again, nothing but a positive experience with Plesser's.

I purchased a KitchenAid wall oven through Plesser’s Appliance. Due to manufacturing timeline, it took about 8 months before I received the product. The initial one was damaged and had to be replaced. Nyra **, my customer support associate, guided me and facilitated me getting a replacement in no time flat. I had no issue whatsoever with the new unit thanks to Nyra. I highly recommend going thru Plesser’s if you have a need for any appliance.

Few of us have time to spare, especially when overseeing a renovation. Working by phone with Jen ** to find a replacement dishwasher was a breeze. She was professional, knowledgeable and easy to do business with.

An appliance purchase is a collaboration between the customer and the sales person/customer service persons. This is clearly evident at Plessers. Mr. Peter ** is a knowledgeable and highly professional sales agent. I have purchased appliances from Plessers before and continue to be impressed and grateful for their business acumen.

Great experience with Plesser's Appliances! John ** was the Sales Associate that helped me and was very knowledgeable. The exact model of Bosch dishwasher I was looking for was out of stock everywhere I looked. John did not stop when he noted they did not have any in stock of that particular Bosch dishwasher either, but rather narrowed down a model option that was exactly what I was looking for minus a very small difference (inconsequential - split utensil basket) that did not affect the performance of the dishwasher. First time ordering a dishwasher to be delivered 4 states away, so I was a little nervous, but the appliance was delivered safely / damage-free and within 12 days of ordering. Definitely will order through them again in the future!

After waiting 10 months for a dishwasher from another appliance store and receiving the item crushed in on one side (ah, no, not taking that) we scoured the web for an alternative company. Plessers was the only company that had my model in stock for immediate delivery. I wish I had found them first! A big shout out to Jennifer ** the sales associate working on Thanksgiving Eve who made the purchase a breeze! She was cheerful and professional and a pleasure to work with.

Plesser's had the discontinued range we had been looking for everywhere and couldn't find at any other location that shipped nationwide. We'd ordered one at another large online appliance retailer almost a year ago and we're still waiting to have it shipped to us, and despite checking in periodically we were not notified that the item had been discontinued. Ordering from Plesser's was straightforward and simple - thank you so much Daran for your friendly and prompt assistance! Next time I will look here first!

Emily D was outstanding. She was very knowledgeable and patient through process. Gave truthful ideas that helped my wife to make a quick decision. Product specs made decision easy to make. I would highly recommend Emily D to anyone that needs buy appliances.

Plessers delivered for us and found a hard-to-get Bosch refrigerator at a great price—$150 less than anywhere else! Jennifer provided amazing customer service. She was fast, efficient and very helpful. I would definitely recommend Plessers!

My wife and I were referred to pleasers for new fridge and stove. We met with Eric **. He was great, not pushy at all. Listened to our needs and that is what he focused on. I would recommend him to anyone needing appliances.

A couple of months ago I started looking for a refrigerator that had very specific requirements as to size, color and other attributes. After much research, I found the refrigerator that met my needs. No other one would do. So I started calling around: Big Box hardware stores, local appliance stores and soon, any possible lead on the internet. With no luck. Making one last ditch effort I called the last place on my list: Plessers Appliances, BBQs and TVs, etc. I expected to hear another NO. But Jennifer **, Inside Sales Associate, said, 'I'll look around and call you back'. And she did, within the hour. And she found one! She arranged the sale and transportation from NY to NC! Who gives that kind of service these days!?! Well, Jennifer does. Thank You So Very Much!! I am so happy. Monica G.

We met with Emily D. She was so knowledgeable and patient with me. Helping me to choose new appliances for my new home. She gave pros and cons and never steered me. I found myself asking what she would do for her home. She had wonderful insights that I never considered. If you are shopping, go to Plessers and see Emily D!

I would definitely use Plessers again because of our experience with Robert **! We are new to ordering from Plessers. When we walked in, he greeted us and knew exactly the type of double wall oven we needed because it was being replaced by a much older model. The specifications made what we ordered a challenge.

I have purchased from Plessers for many years and have always been extremely satisfied. Yesterday, I was reminded why I keep going back. Eugene ** worked with me for some time to put together the ideal appliance package for a new home we are building. Great savings and a very responsive and responsible company!

Plesser's Agent John ** was very helpful is our selection. We have a delivery deferral needed for our new home and John indicated that would be no problem. He simply indicated to keep him updated with the expected date of delivery and it would be coordinated accordingly. Great Customer Service!

Our microwave on our GE combo oven microwave gave up after 30 years. Jennifer was very helpful and patient in looking up possible replacements. She found one IN STOCK, when others all were back-ordered. She worked with us on delivery dates which was key since we were unavailable for a couple of weeks. Her efforts to coordinate everything were exceptional, and we truly appreciated it. Thank you!!

When I contact Daran ** at Plessers Appliance, he always returns my call or email promptly and efficiently provides quotes and eta while maintaining a professional manner and friendly tone. Delivery provides notification and is very reasonable although I am on the west coast and he is on the east coast! Highly recommended.

I haven't had a chance to test the appliances we purchased but I must give a great big thank you to our "super salesperson" EMILY. In a matter of minutes, she was able to find the exact appliances we wanted. She was courteous and knowledgeable (unlike experiences we've had with other retailers). There was no pressure but Emily listened to our needs. Consequently, we purchased all our kitchen appliances...GE as requested and I will be happy to review them at a later date. Thanks Emily...keep up the good work!!!!

Great product, friendly sales team and very helpful. Great prices. I ordered a Maytag Microwave pickup next day, they even loaded it into my car. This product was not in the store I go to so they had it delivered the next day for pickup.

I couldn’t possibly be more impressed by Plessers after having a truly horrible experience with a different retailer. I was trying to replace a gas wall oven with a new unit from a reputable big box store. I ordered two different models and waited nine months for them to tell me both were no longer manufactured. I did some more internet research and found that Plessers had both of the previous ovens in stock on their website. I called Mike ** in the Babylon store to confirm this. He was great. Quick, professional, knowledgeable, friendly, helpful, accommodating. They had both units in stock. I placed the order over the phone in just a few minutes.

I purchased a Kitchen Aid dishwasher & it came in with a broken wheel on 1 of the racks. I called & spoke with Daniel who quickly resolved the issue by sending me the replacement part & set up a technician close to my home to come & repair it. The tech was great & now it is repaired. Daniel did a great job getting this done quickly and was a pleasure to deal with! He was courteous, knowledgeable and helpful..thank you, Daniel and Plessers!

M. ** You did a great job since you are very knowledgeable across the board with suppliers. You comprehended immediately all of our needs and how best to fit them with the inventory and delivery requests. Five stars across the spectrum of professionalism, understanding both the buyer’s desires and how best to match them most efficiently. On top of it all you are a lot of fun to work with. Hope we have the chance to do more down the road and share some BBQ time/location!

We have been shopping at Plesser’s for over 6 years and have never been disappointed with their support. Joline ** is wonderful and always delivers outstanding service! She helped me navigate a difficult service issue to a positive outcome.

Our dishwasher went belly up and everyone was out of the model we wanted, except Plessers - who was also selling it for considerably less than every other appliance store! It was delivered in a couple of days and works great! Unfortunately, we had a problem with the front panel of the dishwasher and despite repeated calls to the manufacturer, we were unable to get any help. We reached out to Plessers and Daniel in Customer Support got immediate results getting us the help we need from the manufacturer! Great prices and excellent customer service! We will buy all our appliances from Plessers in the future!

Plessers sold us a Kitchenaid dishwasher which had hidden damage. Our invoice said the dishwasher would be uncrated and inspected on delivery by them, however it was not. The shippers drove off and did not do an inspection. The damage was hidden under the soundproofing and not discovered until installation. They now disclaim any responsibility for selling us a damaged and useless dishwasher. Kitchenaid quotes over $700 to repair it (more than half the cost of the unit). BUYER BEWARE! They do NOT stand behind their terms on their invoice.