Plesser's Reviews

I couldn’t possibly be more impressed by Plessers after having a truly horrible experience with a different retailer. I was trying to replace a gas wall oven with a new unit from a reputable big box store. I ordered two different models and waited nine months for them to tell me both were no longer manufactured. I did some more internet research and found that Plessers had both of the previous ovens in stock on their website. I called Mike ** in the Babylon store to confirm this. He was great. Quick, professional, knowledgeable, friendly, helpful, accommodating. They had both units in stock. I placed the order over the phone in just a few minutes.

I purchased a Kitchen Aid dishwasher & it came in with a broken wheel on 1 of the racks. I called & spoke with Daniel who quickly resolved the issue by sending me the replacement part & set up a technician close to my home to come & repair it. The tech was great & now it is repaired. Daniel did a great job getting this done quickly and was a pleasure to deal with! He was courteous, knowledgeable and helpful..thank you, Daniel and Plessers!

M. ** You did a great job since you are very knowledgeable across the board with suppliers. You comprehended immediately all of our needs and how best to fit them with the inventory and delivery requests. Five stars across the spectrum of professionalism, understanding both the buyer’s desires and how best to match them most efficiently. On top of it all you are a lot of fun to work with. Hope we have the chance to do more down the road and share some BBQ time/location!

We have been shopping at Plesser’s for over 6 years and have never been disappointed with their support. Joline ** is wonderful and always delivers outstanding service! She helped me navigate a difficult service issue to a positive outcome.

Our dishwasher went belly up and everyone was out of the model we wanted, except Plessers - who was also selling it for considerably less than every other appliance store! It was delivered in a couple of days and works great! Unfortunately, we had a problem with the front panel of the dishwasher and despite repeated calls to the manufacturer, we were unable to get any help. We reached out to Plessers and Daniel in Customer Support got immediate results getting us the help we need from the manufacturer! Great prices and excellent customer service! We will buy all our appliances from Plessers in the future!

Plessers sold us a Kitchenaid dishwasher which had hidden damage. Our invoice said the dishwasher would be uncrated and inspected on delivery by them, however it was not. The shippers drove off and did not do an inspection. The damage was hidden under the soundproofing and not discovered until installation. They now disclaim any responsibility for selling us a damaged and useless dishwasher. Kitchenaid quotes over $700 to repair it (more than half the cost of the unit). BUYER BEWARE! They do NOT stand behind their terms on their invoice.

Had a fantastic experience buying appliances from Plessers. The individual I dealt with - ** was extremely professional, knowledgeable, and helpful throughout the process. I look forward to working with the team again.

This was a complicated matter. I am in California, Plessers is in New York, the appliance was to be delivered to Minnesota. I worked with Jennifer ** who was a tremendous help. Her friendly and efficient handling of the sale and other details was greatly appreciated.

I was shopping for appliances on the internet and came across this company. I called and talked to associate and was very impressed on the knowledge of the associate on what I was going to purchase. The price was untouchable being delivered to my home and set up. Great experience. Highly recommended.

I would like to thank Stephanie in the Customer Support department. We ordered our Whirlpool refrigerator the end of June 2020 and the salesperson said that it would take awhile for it to come in due to the covid situation. We were told we would get a $50.00 rebate once it came in. Well 9 months later we got our refrigerator and I asked the salesperson about the rebate and he said it expired.

I had a wonderful experience at Plessers from start to finish. First, I received a delightful call from one of their associates setting up an appointment for the following day. When I arrived, I was greeted by the sales manager Joe who introduced me to sales associate Pete. He walked me around and showed me tons of choices and never pressured me to buy anything. He explained all the packages and helped me tailor my decision as I was replacing every appliance in our kitchen. He answered all of my questions and provided some wonderful information about all of the products I was considering. Pete spent over an hour and a half tailoring my specific package and pricing it out. I left feeling great about the purchases I had made. I highly recommend them to anyone looking for an appliance. Courteous, professional, knowledgeable, and friendly are just a few words to describe the staff at Plessers. Oustanding job Pete, Joe, and the whole team!

Ordered my new fridge from Plessers, a Whirlpool, after researching models and brands online. Great price and included warranty. Sales person was very helpful. Easy transaction. We have ordered from Plessers many times over the years, and have always been satisfied.

My sales associate Peter and manager Joe went way past the call of duty in assisting me with the purchase of all new kitchen appliances. After I was ripped off by a competitor.. they took wonderful care of me. It’s the only place I’ll ever go.

After several days of research I decided to place my order with Plessers as the sales agent was incredibly responsive and followed up as promised. Their competitors managed to either keep me on hold a half hour, or disconnect me, or transfer me to the wrong department and then asked me to leave a message. The prices were in line or a little less than their competitors for high end appliances. Hopefully this will continue through my delivery and installation!

So happy I found this site. Got an awesome price on a nice wash machine plus 10 years extended warranty & FREE shipping. Jennifer ** was so friendly and helpful. She went above and beyond to help me get the right washer and is making sure I am very happy with my purchase. I definitely will be buying any future appliances from this site. It was so nice to be able to search for what you really want without sales pressure and then be able to call and have questions answered. The best part of all is that you can't beat their prices! Thank you Jennifer! You made buying my washer machine very easy and fun!

Very pleasant and professional associate, extremely knowledgeable about her appliances and was able to answer all our questions. Considering that we are replacing all our kitchen and laundry room appliances having a working knowledge of each appliance made our experience very straightforward and quick. If you want great service and professional guidance, go to Plessers and see Emily!

Internet manager, Eugene **, was very professional and helpful when purchasing appliances. He reminded me of possible rebates for my appliance package. He was willing to deliver in two stages in order to ensure that my kitchen was up and running quickly. Highly recommend PLESSERS. This is my second time ordering appliances from this business.

Went on February 28, 2021 to see if they had a refrigerator that I ordered from a competitor back on October 12, 2020. They had it! Bought it and was able to get it installed 4 days later on March 4, 2021. Emily my sales associate was very professional and pleasant. I would recommend Plessers to everyone for their appliances.

Eric was the sales associate who helped us. He was extremely knowledgeable about all the products offered. He wrote up several proposals for different manufacturers. This allowed us to compare, making the purchase much easier. My family has used Plessers since I was a child, they have always had a great reputation. Even several of the contractors I am interviewing recommended them.

Stephen was helpful and efficient. Easy-peasy transaction. Plessers seems to be a class act. Furthermore, they had the Bosch dishwasher that I was looking for in stock when many other companies had severe backorders.

I have purchased from Plessers before and was happy with that experience. My most recent purchase unveiled their star representative, "Jennifer **". I have been retired from my own business for 20 years. Jennifer is the kind of person that I would want working for me!!

From the moment I called Barry ** at Plessers my search for all new kitchen appliances was complete. Barry was patient, he explained the difference in appliances and helped facilitate an easy transaction that went very smoothly. Barry will forever be my go-to for any appliance I may need. It doesn't get any easier than this! Very happy customer here! Plessers had all the Bosch and KitchenAid I wanted.

Finally got hold of them after 20 min holding, I was looking to place a order for a refrigerator and asked the representative to look for LG 26 cu ft door in door priced at 1900$. He wanted the model number and I said I am AFK please search for the above specification and he just hung! I again reached out with the model number he said he's checking on it and he hung too.

I did extensive research in purchasing an appliance suite for our kitchen renovation. I chose to purchase through Plessers because their price was right and they seemed to have a good reputation. I did save some money in ordering through them. Eugene, my salesperson, was knowledgeable, helpful and so friendly. I did have to work through some third party issues, and Daniel was fantastic helping me do that. He was super responsive, thorough, and easy to work with. He kept checking in until my problem was resolved. I would definitely order through Plessers again.

There was an issue with one of the appliances that I received and I requested a replacement. Jill ** was professional and efficient and resolved my issue in a timely fashion. The original appliance was replaced within a week.

I ordered a refrigerator 2.5 years ago and loved the experience so much that I'm buying another one for my new house. I was fortunate to work with Barry **. Barry answered all of my questions and even gave me his direct number in case I had any questions. Local stores don't give that kind of service. Plessers is a trusted source for all of my appliance needs because they've proven themselves twice. Their prices and service is top notch and they go the extra mile to make sure that the customer is happy.

If I could give ZERO stars I would. I have been waiting on my refrigerator since June 4th and I still have not received it. The most recent update is that it'll ship from their facility mid-September. Which will end up arriving the first week of October. They recently sent an email indicating that it would be in my best interest if I found it locally. The cost of the refrigerator is now $1,000 more than what I bought it for. They have zero business etiquette.

I recently purchased a Samsung Washer/Dryer set for new construction. I shopped locally but purchased online due to some better pricing and not being in urgent need of product. I saved some money with Plessers but what’s more important is that after my new set was delivered to our new home, it appeared that the dryer packaging had been somewhat damaged during shipping resulting in some dents on the side of our unit. I wasn’t alarmed from a functionality perspective but certainly didn’t appreciate the cosmetics of my new unit. I immediately contacted Plessers Customer Service team and they were very responsive to finding immediate resolution to meet my needs. I shared photos electronically of the damage and they provided a discount for the unit but did offer full replacement to ensure we were satisfied. While it can be challenging to buy online for a number of products, Plessers made this a very good shopping experience.

Entire process went smoothly - We live in Texas and ordered a new GE Refrigerator from Plessers in New York. Shipment and delivery were timely and professional. Great communications and follow up. Would very highly recommend this company.

GREAT BIG THANK YOU TO CUSTOMER SERVICE. I had a warranty problem with a Samsung purchase. I tried for a full month to resolve the issue with Samsung speaking with at least seven different people. I’m not kidding. It was worse than dealing with the tax man. Finally in desperation I called Plessers Customer Service. They had the issue solved within a few days and a full refund of the purchase price. Very professional and nice people.