Plesser's Reviews

Had a fantastic experience buying appliances from Plessers. The individual I dealt with - ** was extremely professional, knowledgeable, and helpful throughout the process. I look forward to working with the team again.

This was a complicated matter. I am in California, Plessers is in New York, the appliance was to be delivered to Minnesota. I worked with Jennifer ** who was a tremendous help. Her friendly and efficient handling of the sale and other details was greatly appreciated.

I was shopping for appliances on the internet and came across this company. I called and talked to associate and was very impressed on the knowledge of the associate on what I was going to purchase. The price was untouchable being delivered to my home and set up. Great experience. Highly recommended.

I would like to thank Stephanie in the Customer Support department. We ordered our Whirlpool refrigerator the end of June 2020 and the salesperson said that it would take awhile for it to come in due to the covid situation. We were told we would get a $50.00 rebate once it came in. Well 9 months later we got our refrigerator and I asked the salesperson about the rebate and he said it expired.

I had a wonderful experience at Plessers from start to finish. First, I received a delightful call from one of their associates setting up an appointment for the following day. When I arrived, I was greeted by the sales manager Joe who introduced me to sales associate Pete. He walked me around and showed me tons of choices and never pressured me to buy anything. He explained all the packages and helped me tailor my decision as I was replacing every appliance in our kitchen. He answered all of my questions and provided some wonderful information about all of the products I was considering. Pete spent over an hour and a half tailoring my specific package and pricing it out. I left feeling great about the purchases I had made. I highly recommend them to anyone looking for an appliance. Courteous, professional, knowledgeable, and friendly are just a few words to describe the staff at Plessers. Oustanding job Pete, Joe, and the whole team!

Ordered my new fridge from Plessers, a Whirlpool, after researching models and brands online. Great price and included warranty. Sales person was very helpful. Easy transaction. We have ordered from Plessers many times over the years, and have always been satisfied.

My sales associate Peter and manager Joe went way past the call of duty in assisting me with the purchase of all new kitchen appliances. After I was ripped off by a competitor.. they took wonderful care of me. It’s the only place I’ll ever go.

After several days of research I decided to place my order with Plessers as the sales agent was incredibly responsive and followed up as promised. Their competitors managed to either keep me on hold a half hour, or disconnect me, or transfer me to the wrong department and then asked me to leave a message. The prices were in line or a little less than their competitors for high end appliances. Hopefully this will continue through my delivery and installation!

So happy I found this site. Got an awesome price on a nice wash machine plus 10 years extended warranty & FREE shipping. Jennifer ** was so friendly and helpful. She went above and beyond to help me get the right washer and is making sure I am very happy with my purchase. I definitely will be buying any future appliances from this site. It was so nice to be able to search for what you really want without sales pressure and then be able to call and have questions answered. The best part of all is that you can't beat their prices! Thank you Jennifer! You made buying my washer machine very easy and fun!

Very pleasant and professional associate, extremely knowledgeable about her appliances and was able to answer all our questions. Considering that we are replacing all our kitchen and laundry room appliances having a working knowledge of each appliance made our experience very straightforward and quick. If you want great service and professional guidance, go to Plessers and see Emily!

Internet manager, Eugene **, was very professional and helpful when purchasing appliances. He reminded me of possible rebates for my appliance package. He was willing to deliver in two stages in order to ensure that my kitchen was up and running quickly. Highly recommend PLESSERS. This is my second time ordering appliances from this business.

Went on February 28, 2021 to see if they had a refrigerator that I ordered from a competitor back on October 12, 2020. They had it! Bought it and was able to get it installed 4 days later on March 4, 2021. Emily my sales associate was very professional and pleasant. I would recommend Plessers to everyone for their appliances.

Eric was the sales associate who helped us. He was extremely knowledgeable about all the products offered. He wrote up several proposals for different manufacturers. This allowed us to compare, making the purchase much easier. My family has used Plessers since I was a child, they have always had a great reputation. Even several of the contractors I am interviewing recommended them.

Stephen was helpful and efficient. Easy-peasy transaction. Plessers seems to be a class act. Furthermore, they had the Bosch dishwasher that I was looking for in stock when many other companies had severe backorders.

I have purchased from Plessers before and was happy with that experience. My most recent purchase unveiled their star representative, "Jennifer **". I have been retired from my own business for 20 years. Jennifer is the kind of person that I would want working for me!!

From the moment I called Barry ** at Plessers my search for all new kitchen appliances was complete. Barry was patient, he explained the difference in appliances and helped facilitate an easy transaction that went very smoothly. Barry will forever be my go-to for any appliance I may need. It doesn't get any easier than this! Very happy customer here! Plessers had all the Bosch and KitchenAid I wanted.

Finally got hold of them after 20 min holding, I was looking to place a order for a refrigerator and asked the representative to look for LG 26 cu ft door in door priced at 1900$. He wanted the model number and I said I am AFK please search for the above specification and he just hung! I again reached out with the model number he said he's checking on it and he hung too.

I did extensive research in purchasing an appliance suite for our kitchen renovation. I chose to purchase through Plessers because their price was right and they seemed to have a good reputation. I did save some money in ordering through them. Eugene, my salesperson, was knowledgeable, helpful and so friendly. I did have to work through some third party issues, and Daniel was fantastic helping me do that. He was super responsive, thorough, and easy to work with. He kept checking in until my problem was resolved. I would definitely order through Plessers again.

There was an issue with one of the appliances that I received and I requested a replacement. Jill ** was professional and efficient and resolved my issue in a timely fashion. The original appliance was replaced within a week.

I ordered a refrigerator 2.5 years ago and loved the experience so much that I'm buying another one for my new house. I was fortunate to work with Barry **. Barry answered all of my questions and even gave me his direct number in case I had any questions. Local stores don't give that kind of service. Plessers is a trusted source for all of my appliance needs because they've proven themselves twice. Their prices and service is top notch and they go the extra mile to make sure that the customer is happy.

If I could give ZERO stars I would. I have been waiting on my refrigerator since June 4th and I still have not received it. The most recent update is that it'll ship from their facility mid-September. Which will end up arriving the first week of October. They recently sent an email indicating that it would be in my best interest if I found it locally. The cost of the refrigerator is now $1,000 more than what I bought it for. They have zero business etiquette.

I recently purchased a Samsung Washer/Dryer set for new construction. I shopped locally but purchased online due to some better pricing and not being in urgent need of product. I saved some money with Plessers but what’s more important is that after my new set was delivered to our new home, it appeared that the dryer packaging had been somewhat damaged during shipping resulting in some dents on the side of our unit. I wasn’t alarmed from a functionality perspective but certainly didn’t appreciate the cosmetics of my new unit. I immediately contacted Plessers Customer Service team and they were very responsive to finding immediate resolution to meet my needs. I shared photos electronically of the damage and they provided a discount for the unit but did offer full replacement to ensure we were satisfied. While it can be challenging to buy online for a number of products, Plessers made this a very good shopping experience.

Entire process went smoothly - We live in Texas and ordered a new GE Refrigerator from Plessers in New York. Shipment and delivery were timely and professional. Great communications and follow up. Would very highly recommend this company.

GREAT BIG THANK YOU TO CUSTOMER SERVICE. I had a warranty problem with a Samsung purchase. I tried for a full month to resolve the issue with Samsung speaking with at least seven different people. I’m not kidding. It was worse than dealing with the tax man. Finally in desperation I called Plessers Customer Service. They had the issue solved within a few days and a full refund of the purchase price. Very professional and nice people.

Remodeling kitchen and needed all four major appliances. Peter set me up with a great package. His professionalism, expertise and no pressure sales approach made the whole process quick and easy. You would never get that kind of service from one of the major box stores. Highly recommended.

Just ordered a washing machine on Tuesday from Plessers, not only did they deliver it by Thursday but the went above our expectations. They were friendlier and knowledgeable. They helped make this process easy also.

Eugene made it very easy to order by dealing with my request politely and efficiently. Placing the order took very little time and the overall experience was very positive. I would not hesitate to order again in the future.

Plesser's made the stressful experience of our refrigerator breaking much less stressful. I walked in with our measurements and walked out in ten minutes with a new refrigerator purchased and a scheduled delivery for two days later. Aziz was extremely helpful, went over all of the details carefully, and made it an easy process. The delivery drivers did an excellent job as well. This was our first time shopping there and we will definitely be returning for future purchases.

We had an issue with a fridge that we purchased from Plessers Appliance (no fault of Plessers). When we contacted them, Laury went above and beyond to assist us with our problem. Because of his support, Plessers will be our first choice from now on when it comes to our appliances needs.

This was the first time I have purchased from Plessers. The salesman, Barry, was extremely knowledgeable and helpful in completing my purchase. I will definitely purchase the rest of the appliance there.

My husband and I are currently remodeling my kitchen. After having a horrible experience at another appliance store, we went to Plessers. Aziz was very polite and helpful going over our options based on our needs. He was very knowledgeable and we didn't feel the high pressure sales pitch that we did at the other place. We ended up purchasing all our great appliances at Plessers! Thank you!

Jennifer ** Was The World Best Sales Lady! She Ought to run for The President. I BELIEVED EVERYTHING SHE SAID!!! That’s rare!! She is so knowledgeable and helped me with prices and advice me about extended coverage. Amazing!!

I went to the showroom with my husband at the Babylon office and was please with the service and we ended up buying an AC-Wall unit with installation. We were told that the installation will be schedules in between 5-7 days. Well, I received the call today, and the installation will take would not be until 11 days. Nothing they can do. Apparently the Sales service person lied to us, because the service rep said that the installation scheduled is set for 7-10 days. Nice lie! And even so, it still longer because I would take 11 days. Not happy with this. I called the rep Eric and emailed him and did not get a response from him. Not happy! Although it is a great store, I will take my business somewhere else next time.

I ordered a GE electric cooktop and Viking downdraft because my old cooktop only had 1 working burner. The sales rep John D. assured me it would be shipped within 2 weeks. I have kids at home and need to be able to cook food especially since we were in the middle of the COVID crisis. After not hearing anything for 2 weeks, I called and emailed John and he never returned my calls. I finally got through to customer service and was told that the downdraft was on backorder which is understandable considering the pandemic. What isn't is the lack of communication and professionalism. After being transferred around, I suggested getting the cooktop shipped out because I desperately needed that and then ship out the downdraft when it came in which they agreed to.

Second experience with Plessers. Spoke with Jennifer O in sales. She was very pleasant, personable and was not pushing to get an order like other sales phone support. She gave me quick pricing, explained delivery and warranty options and followed up promptly with email order confirmation and all details. Truly a pleasure to work with- and how I would want my sales employees to treat my customers! Great job Jenn!

It took a little bit to connect with a live person given the reduced staffing and other challenges associated with Covid, but once we connected the service was terrific. Super friendly, knowledgeable and all around helpful. I would definitely recommend Plessers!

I ordered a Kitchenaid refrigerator and dishwasher by phone from Plessers Appliances. I spoke directly to Gene ** when I called. He was extremely helpful and friendly. Plesser's price is the best I found. I searched both internet and bricks and mortar stores. His price was significantly better than anything I could find. He was very accommodating regarding delivery and the whole process from purchasing to using the new products was perfect. It is the best experience I have had. I have already told several friends to check with Plessers first when they are in the market for appliances.

I purchased a new LG French Door refrigerator from the Plessers' website. The website indicated the item was in stock and would be delivered within 4-5 days. Subsequent e-mails indicated the item was in stock and was being processed for shipment. The following day a salesman from Plessers called stating it was to confirm the order and shipment details, however it was in my opinion a call to try to sell additional warranties and service plans. The payment for the refrigerator was processed immediately and charged to my credit card.

5 stars+++ for the guys at Plessers. From start to finish, they were amazing. We dealt with Steve in the showroom, who was so nice and knowledgeable. Never pushy, and listened to us completely as to what we were looking for and our budget. Everything went smoothly. Four days later, we got our delivery and installation. Jose and Bobby were clean, polite, careful— really just amazing. Made everything SO easy. My husband and I agreed there is no reason to go anywhere else for appliances other than Plessers because of our great experience.

Best shopping experience ever!!! I dealt with Barry **, Internet Sales Associate, Very professional, responsive and responsible person. Consulted me on every item I purchased, gave me the best price. Most important, he made me feel good about my purchase decision. Barry ** his part, and it was excellent!!!

I recently remodeled our kitchen and because of the Coronavirus pandemic, our project took longer than anticipated. We ordered the Range on November 25, 2019, and it's been in our garage for few months, today we unboxed to get it installed and the range was damaged and dented in. I contacted customer support and they said they cannot do anything to help me. DO NOT PURCHASE ANYTHING FROM THIS COMPANY!!!!

This is my 2nd experience purchasing major appliances from Plesser's. I was so pleased w/ my last contact, I had to make sure I worked w/ the same salesperson (Jennifer **). Their sales model is great. No sales pressure, you get to do your own research and comparison via their website and when you're ready, you get a chance to complete your order w/ a salesperson that will guide you w/ their product expertise, clarify points of interest and help you w/ alternatives as needed to save as much as possible. I will definitely suggest Plesser's to friends & relatives and being that I'll be renovation my kitchen in the next few months, I'll be ready to make another order and hopefully w/ Jenn again... She's just SUPER!!!

Just a warning on the warranty program. I was talked into spending extra money on an upgraded 3 year warranty program when you buy. If you do not use the warranty you get 50% back. I was not informed that you had to submit original receipt, and warranty certificate within 30 days of warranty expiration. I called after the 30 days about the 50% refund. They said, "Sorry this was not communicated. We can’t help you now." Be aware. Do not buy upgraded warranty. It is pointless unless you keep all original documents for 5 years and turn back in within 30 days. So I spent the extra $50 to get the 50% back and now I get nothing. Scam! Avoid warranty with this company.

My experience was excellent. Jennifer is so good at what she does. She directed me to just the right appliances that fit my needs. She got me the best price available and arranged for shipping. I love you, Jennifer!

We remodeled our kitchen and after researching prices we bought a new LG refrigerator, dishwasher, and convection stove. Barry was very helpful. Couldn’t recommend him higher! The stove and dishwasher have been great! We bought the counter depth refrigerator LFXC 22596S. It has been 6 months and we still can’t use either of the 2 ice makers. The ice has a mildew taste to it. LG has sent repairmen out 3 times now. They replaced the filter and the water lines and the reservoir. Still have terrible ice. We have to use the 20 year old GE for ice. They are going to send another technician next week. Barry at Plessers was great. LG not so much.

My first order with Plessers was a great experience. Jennifer ** was very knowledgeable and helpful as a sales associate. She also hooked me up with multiple mail in rebates that I did not know existed. Their prices are unbeatable. I was recommended to use this site by a friend that had a great experience too.

I received my new kitchen appliances yesterday and the delivery men were experienced, efficient and courteous. The old appliances were hauled away and the new appliances installed - flawlessly. From purchase to installation, they were EXCELLENT!

I have been waiting another whole year for Thanksgiving sales and ran into a problem with ordering online after hours. I decided to call anyway....AFTER-HOURS...on the busiest day of the year, Black Friday, the most wonderful, friendly customer service person answered the phone and entered the order for me. And on Sunday (a day they are supposedly closed), I received confirmation that the order was approved and released for processing! Thank You Jennifer! I sent email to find out what the status was. Jennifer was not at the office but still responded!

Plesser’s appliances shipped dented unit sold as new. Damage (over half inch dent) was located between two units that were shipped strapped together. Boxes also shipped clean, so shipper is not responsible. Opened service ticket online, provided multiple photos and a phone call. Offered $20.... for my “new” dented unit.

Plesser’s customer service is fantastic from start to finish. Jennifer was very knowledgeable in answering all of my questions about the product and shipping details. Plesser’s communication by email following purchase was timely and informative. The delivery company was also good in notifying me a day before delivery and on delivery day. The range arrived in excellent condition on schedule. Would have no hesitation in recommending to others and purchasing again.

We are very thankful for Barry's informative and quick responses when we ordered our new kitchen appliances from Plessers. We were impressed with the competitive pricing especially since we just bought our first home. I would recommend Plesser's and use their services in the future.

Would love to tell you about the Bosch but have not gotten it yet. Ordered and PAID for September 2019 for over 3K, it is November 26 and no deliver in site. The deliver company AM Trucking is either grossly understaffed or grossly mismanaged. Have been in contact with Plessers on almost a daily basis for the past week and with all the promises, they don't or can't follow through on a promise. The trucking company has had the fridge since Nov 5 but calling them is like calling a computer and being on hold with other false promises for hours. Don't waste your time, money, life, AJ Madison and Lowes look stellar next to these guys. Starting ask for my money back at this point.

Just remodeled my entire kitchen and needed all new appliances. Plessers was recommended and that's where I met Mohammad **. He guided me through the process without any sales pressure and taught me about kitchen appliances and I purchased an entire Samsung suite for my new kitchen. He even helped me obtain the rebates from Samsung. Thanks Mohammad.

This is a minus 1 review for a company who can sell but uses an inferior delivery company. Read reviews about Plesser’s... Not bad until you aren’t in what they may call their delivery range. My credit card paid for this product 09/11/19 and according to the fine print, delivery should be 2-3 weeks. The day it is to be delivered, it is in transit to the delivery dock or station. That is not close to MD. I planned this ahead so I could travel. If no one is here, do they just drop it on the front porch at their convenience? No one calls back, emails are ridiculous, and they have the money ahead of time. For a company who has such good ratings, (for those who are in the areas they deliver to) maybe considering warning or advising the other customers it won’t be 2-3 weeks or even 4 weeks.

I went to Plessers to get a dishwasher. The salesman was great and accommodating. I placed the order, he verified they were out of stock and would be in next week. Time was of the essence since I was Having company from out of town the following week. I was assured I would have it in time. I called the Friday before my expected delivery to confirm and was told it would not be in till at least the following week. After leaving a message for the manager and not getting a call back, I called back, was on hold for a while but finally spoke to a manager. I did get a full refund, but I wasted a lot time. Would not return, unreliable.

This is the second major kitchen appliance purchased from Plessers. Great deals to be had if you know when to shop and what to ask for. Jennifer helped me in getting the best possible price. We couldn't be happier. I always look here first when shopping and then compare to everywhere else. Always end up buying here.

We were comparing prices on their website, and placed an item in our cart, we were going through the checkout process trying to see what the final price in our cart would be and there was a malfunction and it charged us even though it said at the bottom of the page we would be able to review our order before being charged. We tried to call the company and couldn't get a straight answer on cancelling the order. One person told us the order was cancelled yet they were refusing to refund the money. We went ahead and opened a PayPal case and did a stop payment with our bank. I will be blasting reviews everywhere for how terrible this company was to try and talk to. It should have been a simple, "No problem. We will get that refunded and cancelled," especially cause I called them within minutes of it happening. Unacceptable.

I purchased a LG french door refrigerator from John **. John and I had never met before he answered my call but he was very friendly and made me feel comfortable. He came across as trustworthy almost immediately. I had several questions after looking at Plessers website. John was patient, courteous, and answered all my questions at my own pace and without the slightest bit of pressure. I ended up not only ordering the LG refrigerator with installation but also opted for the extended parts and labor warranty. As an added bonus John was able to get two coupons that saved me even more money than the super low prices Plessers already advertised. As the title says it was a great experience and I would definitely purchase from them again.

Having moved from Southern California to North Carolina we were remodeling our kitchen completely. While looking for Stainless Steel appliances, we selected KitchenAid after a thorough search of appliances and ratings. Price shopping was more difficult until we had a list of appliances we knew we wanted and finally decided to get a quote from Plessers. We met Gene on the phone and he reviewed our list of items and gave us a price the really surprised us. We were able to save over $2,000 on an order that wound up costing us just over $12,000 after Manufacturer's rebates. We felt that Gene was very patient with us explaining options and taking care of our needs. Will call him again when we need more appliances!

Placing my order today was easy and rep was very helpful and easy to talk with. Many more selections that found at other locations. I was impressed with the selection of brand names and made shopping for the right item easy. All around great experience.

Our salesperson, Jim ** was outstanding. We are very low key purchasers and he matched out style - was patient with all our questions. Normally it takes us a long time to decide, but Jim was able to help us with reviews and comparisons. In the end, we bought our oven and dishwasher. Can't wait for them to come. Thank you for making the process so easy for us!!

As a previous shopper on Plessers.com and after getting a very good price on a washer & dryer, my wife and I went to the big box stores and checked online stores until we found the refrigerator we wanted purchase. After checking around for the lowest price Plessers.com had the lowest price hands down. I then called the sales department with a question about delivery and spoke to Jennifer who answered my question and then assisted me in completing my order. About an hour later my wife and I wasn't sure if fridge would blend with other appliances. Jennifer assure us it would, put our order hold and suggested we go store and check for ourselves. She was spot on and we completed order.

I don't know if I happened to find Plessers during their sale, or if their sale and frill pricing lasts forever, but I'm a sucker for online countdown clocks, and their price and frills for a LG washer+dryer combo was by far the best I found. I needed it held until I actually own a house to put it in, but the very first thing you need in a new home is an 85" Sony -- which they don't list online but have, with warranty, the best price online. Called back when I remembered to buy the TV; it was added to my order and that phone call lasted 15 seconds. I really wish they would pro forma ask if you'd like an 85" TV with that, for those of us who almost forget, but otherwise a smoother transaction than any I've had on Amazon.

A few days ago I ordered (via telephone) a refrigerator from Plessers. I spoke with Barry who helped make the transaction very simple. Although I won’t be receiving the refrigerator for a few weeks (my choice), based on my interaction with Barry, I am confident the delivery will be just as smooth. I’ll be glad to update this review once delivery is complete.

The microwave oven I wanted was available at a competitive price. Jennifer, the Internet Sales Associate, was very professional and friendly, and quickly completed my order. Also, she was very easy to understand, which is important and pretty unusual these days.

I received great service talking with Barry. He discussed all the different warranties I could purchase with this appliance at great prices. The price of the refrigerator was also priced cheaper than other places I researched. This was very friendly service and a very knowledgeable person to deal with. Great place to do business. My receipt was emailed immediately to me also.

Salesman Jim helped me research and find a refrigerator that would replace a old built in. He was very helpful as the measurements had to be a certain size. I was very pleased with his knowledge and service.

Eric ** was really great to work with. He was very knowledgeable about all the products. He was really patient with me asking many questions and professional with being sure I got all the necessary information and paperwork I needed. Eric made my experience a pleasant one.

Every aspect of my dealings with Plessers has been excellent. From my research on on the price (Plessers was by far the very best) to my dealings with Barry **, my experience on ordering my refrigerator has been first class. Barry was very professional and knowledgeable on the product I was buying. I had no reservations about purchasing this refrigerator from Plessers.

A few years ago, we needed a new refrigerator. After lots of searching, I stumbled across Plessers online. Their price was outstanding, sales rep was very easy to work with, and delivery was timely. So, naturally, when we needed a dishwasher, I contacted Barry (the sales rep who helped me the first time). Once again, Plessers' price was excellent, Barry was outstanding to deal with and we are awaiting another timely delivery. Can't say enough about how good their prices are and how good they are to deal with!! Definite 5 stars!!

I purchased a high end JennAir range from Plessers because of a great price and a 10 year warranty. I also ordered an LP conversion kit from them. The salesman was very friendly and courteous. He indicated I should receive my range in about 2 weeks. The two weeks came and went with no word from Plessers. I called their service number and talked to another friendly and courteous young man who told me that they hadn't received it yet from the manufacturer; but expected it in a day or two and I should receive it in another week. The week went by with still no word from Plessers. I called service again, talked to the same pleasant young man again and was informed that the factory was having same difficulties and it would be another week before they received it from them.

After much review of the appliances I wanted to purchase, I found Plessers. I am so glad I did. I needed several kitchen appliances for a new house, and the prices were fantastic. I called and spoke with Steve **. He was most helpful, and a pleasure to work with. I ordered several Samsung appliances. I would recommend Plessers to anyone, and talk to Steve.

I bought a Bosch dishwasher during their Memorial Day sale. The pricing was better than others and included a 10 year warranty. The product is common and stocked by most retailers but still took more than a week to ship. The real issue is the AM Delivery company they use. They gave a delivery date 2 weeks after it was picked up. Their website shows New York to Georgia to be 3-4 days. They also say they will call you to schedule the delivery. They gave a max delivery time but never called. I contacted them (AM) though their website and inquired. I was told they are not always in my area but marked it URGENT.

We have been buying appliances from Plessers for years. Everything from stoves, refrigerators, washers & dryers, and a countertop ice maker. Yesterday Aziz assisted me purchasing a new air conditioner. He was very professional explaining the different types of AC, and helped me select the one that was perfect for my needs. There should be more stores like Plessers who have been serving the local communities with such services.

I needed a new Weber grill and after an online search found Plessers to be the best. They had a better price and with free delivery and setup you can’t beat the customer service. Stephen helped me over the phone and when I showed to place the order it was pressure-free and quick. I could have ordered the phone but didn’t have my credit card. Mike from Hauppauge

I ordered a gas cooktop from Plessers 6 months ago and was not only impressed with their sales price (which beat all the others by a significant margin) but found their sales staff pleasant (I dealt with a nice young lady then), knowledgeable, and very helpful. Plessers whole operation, from A-Z, was really excellent. I wish dealing with other online retailers were as trouble free as dealing with Plessers. That is the way it should be, but unfortunately that is not the way things always are these days.

Purchased a 42" side-by-side built in refrigerator from Plessers on phone. Everything is handled smoothly. The communication is great. Delivery arrives as promised on purchase date. What an installation team, very courtesy and know what they are doing.

I called customer services because I wanted to have some information about some of the appliances I was thinking of buying - Barry not only did a great job helping me make the right choices for my full kitchen remodel, but the prices were the best I could find for all but the hood, he was forthcoming with discount packages and rebates - and he matched the hood price for me to save me from having to shop around.

We have not received our product yet, however, the customer service today from Barry was spectacular! After going to many retailers for the same fridge, he exceeded all expectations and price! Wonderful!

4 years ago I purchased a GE Monogram kitchen package from Plessers and here I am today doing it again for my new house. Jennifer ** made the experience easy and very quick. She referenced my previous order and updated the product numbers and had a price for me in no time at all. We worked together to find discounts and appliances that work best in the spaces and 2 phone calls and 2 emails later my questions were answered, my appliances were confirmed and I’m waiting on my call for date of delivery. I will certainly use Plessers again.

My wife and I are updating our kitchen, which includes replacing our 27 year old KitchenAid refrigerator. The cost to replace the KitchenAid with another KitchenAid was extreme, so we did some research and found the Liebherr to be everything we need in a replacement at a much more attractive price. In that regard, we found Plessers carriers the CS2080 model we were considering, however, we also saw a similar model (ie. CSB2080 but did not know the differences between the two).

Being in California, I wasn't familiar with these folks, but I'm glad I stumbled on their website, Just received a wash dryer combo from them and the entire process was great. Easy to navigate website, quick processing and shipping, and easy delivery. We've been ordering from quite a few vendors online for our condo and this has been the best experience by far.

Just received my outdoor appliances. I can't wait to use them, Alan was extremely knowledgeable and a pleasure to work with, delivery was fast and efficient, would definitely purchase from Plessers again.

This is the first time I have ever written a review of any online purchase experience. I've had both good & bad experiences with online shopping, but chalked it up to "Buyer Beware", given that you're dealing with the sometimes anonymous and/or stealth components of the online marketplace. However, the dollar amount of this transaction and my horrendous experience with Plesser's has driven me to a point of finally having to say something about the appalling lack of concern and customer service that seems to have become acceptable in online shopping, If I could have given them less than 1 star I would have. I bought an $1100 KitchenAid D/W from Plesser's in July 2015, because, like many other reviewers have noted, their prices seemed lower than other online appliance dealers.

4/24/2019 - We researched, for months, this LG Refrigerator and ultimately came to Plessers.com where they had a price we couldn't turn down. It was so good we had to call to verify. We talked with John **, Sales Associate, who walked us through the process and we placed an order right then. Email correspondence kept us informed as to the status of our order, including info for the trucking company who contacted us and arranged delivery. We received our LG Refrigerator in perfect condition and, upon installation, is working perfectly. Along with a discount, Plessers beat EVERY COMPANY out there by an EXTRA $400, offered FREE shipping, and, of course, no SALES Tax, as we are out of state. With some of the savings, we purchased a 5-year warranty. Thank YOU Plessers!

Our sales professional Barry was very knowledgeable and helped us make great decisions. Shipping department was so helpful getting all appliances to our new home as builder requested. Customer care department went out of their way to get me a part that was damaged and followed up to make sure all was ok. What more can you ask for. Great people, great service. I would recommend Plessers to everyone. Thank you. Linda

We met with Aziz on a Sunday afternoon and what a pleasure it was to deal with a sales person who listened to what we were looking for. We decided on purchasing a GE refrigerator after having a battle with LG when our refrigerator was diagnosed as unrepairable in a little over 7 years. Having been without a refrigerator for two weeks, we were somewhat disappointed to hear that it would take 1 1/2 to 2 weeks for delivery due the color that we needed. Aziz assured us that they would deliver the unit as quickly as possible. Much to our surprise, the refrigerator was delivered in less than a week. We highly recommend Plessers and Aziz for great prices, a great selection of products and customer service that surpasses all others. Kathy & Jim.

We recently remodeled our kitchen and went to Plessers to purchase our appliances. Our salesperson Stephen was very nice and knowledgeable - he had exactly the range I was looking for and then completed the suite with all of the matching appliances. He also was able to give us the lowest prices possible. One of the appliances arrived damaged out of the box (no fault of Plessers). I called Stephen and he referred me to Laury in their customer service department. Laury is a true example of great customer service!

In October of 2017 we had our kitchen completely remodeled. We shopped around for all new appliances. Hands down Plessers beat the competition’s pricing. I have found that to be the case on several occasions over the years. The sales personnel stayed in touch during the purchasing process and called with additional rebate opportunities and made a few changes for me as well, all with little effort from me. For delivery I was turned over to their customer service. Due to issues with cabinetry installation I had to change the appliance delivery date several times. This was not a problem at all. Plessers held the appliances for me and only needed a day’s notice as when to deliver. Great service. But they didn’t stop there. I had taken out extended insurance on all the appliances except the over the range microwave since the contract cost was more than half the price of the unit and wouldn’t be cost effective.

I recently purchased KitchenAid double wall ovens from Plessers. Several years ago I bought a KitchenAid cooktop from Plessers. Both online shopping experiences were terrific. I live in Pennsylvania. My wall ovens were delivered by freight delivery in a timely manner and the delivery people were careful and courteous. Stephen ** at Plessers facilitated the sale. He is experienced and efficient. Plessers gives the very best prices and you can't beat the free 10-year warranty. I plan to buy all of my appliances from them. Highly recommend.

So glad I found Plessers. I have been shopping for a gas range, and had been put off by the prices. Then I found Plessers. By far the best price, and a 10 yr warranty and free in home delivery can't be beat. I called them to make sure the ad was legit and was so lucky to have spoken with the "Amazing Jennifer." So knowledgeable and fun to talk to. She walked me through the process and made me feel at ease. Like an old friend. I will definitely buy from them again.

I purchased a refrigerator, dryer, and washer at Plessers. This was for the first time I shopped at this appliance store and my overall experience was AMAZING! Especially, the level of customer service I received was great! Aziz our salesperson, was very knowledgeable and patient. He took the time to address all of my inquiries and I even learned a few things in the process. I would definitely recommend Plessers and will shop here again.

I recently purchased a refrigerator, range, dishwasher and microwave from Plessers Appliances by phone. My customer assistant, Jennifer, was great. She helped me find appliances when I wasn’t sure what I wanted. She was very knowledgeable, friendly, and got me good prices. I haven’t received my order yet, but the company has been good with keeping me informed on the delivery.

I used to buy appliances at big box stores. I thought I was saving money. Now I just go there to see what I want to buy and avoid the rude salesperson at Home Depot who can't add. I searched online and found Plessers. What a pleasant salesperson, Barry. He was professional knowledgeable and what a deal! I saved hundreds. Who would have thought I would have made this big a purchase this way. They made it easy.

From start to finish, this company has been a pleasure to do business with and I would not hesitate to make future purchases with them! First of all, I got a great price followed by a very reasonable delivery time even though I am on the other side of the country. I was constantly kept informed of the progress of my purchase and projected delivery date which was extremely helpful.

I needed a few basic appliances and had no idea where to start. Mark was very helpful and together we found what I was looking for. I am going back for additional items to complete my project and look forward to working with Mark again.

Jennifer ** is amazing! She not only got me the best deal on the internet for my Samsung refrigerator, but she also found me two additional rebates that saved me even more! Delivery from NY to MN took no time at all, and the whole process was easy and stress free. Very thorough follow-up with regards to product and rebate information (via email), as well as the shipping details. I can't believe I'd never heard of Plessers before, but I will gladly shop again, and will be directing my friends and family their direction.

First-time customer, but a true believer. I shopped a specific KitchenAid range for months, and Plessers came through for me with a fantastic price, amazing customer service (shout-out to Steve, who went out of his way to address my requests) and fast, friendly delivery team (thanks, Jermaine and Ivan). Between the Gold delivery rebate and the 10-year parts warranty, I could not have been happier with the whole experience.

I had been researching appliances for a kitchen remodel and wanted to speak to someone with more information than I was finding at my local big box stores. Barry was very helpful and answered my questions. Wonderful service.

In renovating a kitchen, we needed to buy a new refrigerator, range and microwave/convection oven. We did due diligence in comparing products/pricing on Home Depot and Lowe's websites. Lowe's wouldn't answer the phone and the extended run around with Home Depot was laughable. Plessers came up on a Google search and I figured it was worth a call. A succinct, knowledgeable and pleasant Barry ** gave us a better offer than Lowe's or Home Depot for the same appliances, suggested pipes and bits that a new appliance would need, and suggested excellent appliance guarantees.

The price was too good to pass up, so I ordered to refrigerator from Plesser's understanding that they were in New York, and I was in Wisconsin. But they offered free shipping! That was in October. The fridge was back ordered with expected delivery in early Dec. I could live with that. But almost 4 months later, I STILL don't have my fridge! The first delivered on January 24 was damaged! Why would anyone try to deliver a visibly damaged fridge?! I'm still waiting for a replacement. Plesser's isn't returning my calls. I'm so over this! Buyer beware!

Joline the Customer Service Manager is the best! I purchased all of my appliances for my new home in SC from Plessers in Babylon, NY. The Whirlpool refrigerator was a lemon and had to be replaced. The second Whirlpool was also a dud and Joline was able to work with Whirlpool to refund my entire purchase amount from 2 years ago and have them pick up the refrigerator. We now have purchased an LG from Plessers and everything is perfect. Joline spent numerous hours on the phone with me and with Whirlpool to finalize the return. I can't thank Joline enough! Way to go! Just a note... Whirlpool no longer makes the 2 refrigerators that I bought due to so many problems.

I recently bought a high-end Dacor wall oven from Plessers. (I had bought a refrigerator a couple of years ago from Plessers and very happy with the customer experience. So decided to go back to Plessers for my next appliance buy.) Jennifer was really great to work with and was very knowledgeable about the appliance and took care of all the details of the order, shipping and delivery. Very happy with the excellent sales interaction with Jennifer and the purchasing experience.

Plessers is the best - great products, price, and customer service - Joline rocks! Recent purchase - KitchenAid refrigerator - 5 door French door. I knew what I was interested in, and Eugene was very helpful.

First let me say Plessers had the best price on the refrigerator that I was looking at. I ordered my appliance online and saved about 500.00 over buying it locally. One thing Plessers advertised, was the $100.00 rebate. Although I would think I would get the rebate regardless of where I bought the product, Plessers made it clear that one was available. Locally I wasn't aware of the rebate. Additionally there wasn't any sales tax.

I had an issue with the rebate and she was able to resolve it without and issues. This is a good case for user error. She has helped me with problems as well. Love my appliances! Thanks Joline for being there!

Every step of the way there was someone available to answer questions and resolve issues. Laury ** was excellent in getting the last issue resolved in a prompt fashion. She was courteous and straight no games.

I wanted to convey my experience with Plessers Internet sales department. First let me say I've never ordered anything online with such a large value, and it was a little scary. However, I had heard about Plessers from a general contractor in Hilton Head SC so I went for it. I must say they were great, and absolutely had the very best prices as I checked with 5 different sources.

Great experience. The price was incredible for our new Samsung refrigerator. Barry was professional and knowledgeable and gave us every discount and rebate possible. I would recommend this store to anyone.

I was in the market for a Samsung 4 door refrigerator and, after doing my research, I purchased a unit on Plessers website. They were a few hundred less than their competitors, but no shipping and no tax sealed the deal. I received an e-mail a few days later confirming that the model I wanted was on back order and it would be a month before they had more product. I called in to cancel the order and Jennifer was ready to help. I told her we were remodeling and had several projects timed out, so we couldn't wait 6 weeks for the unit. She confirmed that Lowe's and Home Depot were on back order as well and pulled comparable Samsung models for me to check out. We wound up choosing a comparable model they had in stock and Jennifer went out of her way to make sure I was satisfied with the product. Jennifer provided an excellent customer service experience!

Plessers Appliances is the best in price and service. Plessers Appliance is the greatest appliance store. I give it FIVE STARS out of FIVE STARS. I ordered a Samsung Gas Cooktop online and received it very promptly and double boxed. They have excellent customer service. When I experienced a problem, Ms. Brianna **, handled it quickly and to my complete satisfaction. If you are shopping online and comparing prices and quality, you cannot do better than Plessers. Recommended with the Highest Regard.

Ordered Samsung Refrigerator by phone. Plessers sales staff was very professional and helpful. Delivery was prompt and product was unpackaged and brought into our kitchen area ready for installation. The only problem I experienced was submitting the rebate through a 3rd party vendor. I contacted Laury ** with Plessers Customer Service Dept and she was able to resolve these problems within a couple of minutes. I will always check with Plessers in the future for any of my appliance needs.

I can't say enough good things about Jennifer ** my salesperson at Plessers. She found the best prices for all my kitchen appliances, and searched the available rebate offers, and gave me links to make applying for them easy. They have not been delivered yet, but I expect good service there too. Thank you Jennifer!

Placed my order on the 18th of December and have been advised I won't have it until the 22nd of January! I have reached out to Plessers and AM Home Delivery about the delay and was advised that my shipment was at the Local trucking terminal on Monday January 13, but they are unable to deliver until next week Monday or Tuesday! Just what I wanted my new Range sitting around a trucking terminal for a week! For the little bit of money I saved I wish I would have bought my Range locally! Surely not worth the aggravation of dealing with AM Home Delivery and Plessers.

I called the store after 7pm this evening to place an order and was disappointed to learn that the store was closed. To my surprise, I received a call from Jennifer ** a little after 8pm, as she heard the 2 messages I left. She could not have been more helpful and pleasant to converse with. She was very knowledgeable and answered all of my questions without hesitation. I would highly recommend this store and Jennifer particularly as a great representation for Plessers.

Awesome one-stop shopping experience to outfit a kitchen in an investment property with appliances. Barry was incredibly helpful and had every brand/model that I needed at competitive prices, provided incentive on shipping and was flexible with delivery timing. Such a great experience that I called him back 2 days later to replace the refrigerator in my home. My new appliance go-to resource! Barry is awesome.

Stephen was helpful, knowledgeable, and patient with us as we figured out the best laundry center for our tiny space. When we had to make a change at the last minute, he handled it with ease and professionalism. Thank you!

Jennifer helped me find and order the appliances we needed for our new home. She asked important questions to reach the final decisions of what to purchase. She explained the process for getting them ordered and delivered. Plessers price beat everyone else plus Jennifer found rebates allowing us to save even more. I haven't received our purchases yet, but believe everything will be perfect!

I was online shopping Plesser and just a little confused with some expiring specials and rebates so I called into their NY office. I spoke with Jennifer and she was fantastic. I actually had a lot of questions before placing an order and she had all the answers. Very helpful, very quick, and very pleasant. I would recommend them to anyone shopping for kitchen appliances. I am very pleased with Plesser.

Was looking for a KitchenAid fridge and found the best price with warranty at Plessers. The Sales Rep I worked with called me back quickly during a high volume call time, and I was able to quickly order over the phone with a great extended warranty. Highly recommend.

This is my first time ordering from Plessers and I was a bit skeptical about ordering major appliances from so far away. I called into Customer Service and spoke to John. I gave him the model numbers I was looking at and he priced everything out for me. Placing the order was extremely easy and he put me at ease by answering any questions I had and by giving me his direct line in case I had any more questions. It's like I having my own personal representative at Plessers. He made me feel like a valued customer. Thank you!

I need to order appliances to my new house. My neighbor just ordered his appliances from Plessers Appliances through Ms Jennifer ** and he highly recommended me to contact Jennifer. Jennifer gave me good deals for all the items with efficient services. I highly recommend Plessers Appliances and its sale representative Jennifer ** to everyone.

I ordered the Frigidaire 30" Induction Cooktop and received exceptional service from Barry **, the sales consultant. He was cordial, helpful and knowledgeable. Plessers prices were competitive, and on specific items, they offer a 10-year extended warranty at no charge. Nice!

The sale person was great. We bought an LG Refrigerator from Plessers for $3000. From the second week that we received it, it has problem on the fresh zone. It freezes everything you put in. I have called them and we got no response just run around and very irresponsible comment from them. And they told us we have to contact LG. And this is not their problem. I have contacted LG and we have so many repair is done on my new refrigerator that is almost feel like they build my refrigerator inside my house with all the new parts that they put in and the problem has not been solved. It is the most frustrating situations and around the holidays not having a refrigerator.

I live in Orange County California, I purchased Samsung Family Hub refrigerator from Plessers Appliance store in New York. I ordered my refrigerator on 10/26/2018. ETA was 11/12/2018. I received it on 11/05/2018. The price for the refrigerator was excellent. Sales Manager Mr. Eugene and Customer Service folks provided excellent service. Samsung dropped the price of the refrigerator when my refrigerator was being shipped. Plessers went out of their way and adjusted my price and gave me refund right away. I will become their repeat customer and I highly recommend to do business with them. Sales manager and Plessers is very trustworthy.

Jennifer from Plessers Appliances was super helpful, knowledgeable and could accommodate all our requests! Great when you get the email and the direct number of a sales person immediately; you got the feeling that the customer really is the king!

My husband and I purchased a Frigidaire Professional Series refrigerator at Plessers in 2014. We also purchased a 5 year extended warranty. Within a few months of purchase, we started to have problems with the ice maker. After multiple repairs over a 4 year period, the original problem persisted; there was no apparent fix. Contractually, the manufacturer was not liable any longer. We were now faced with having to purchase a new refrigerator. Jolene from Plessers customer service reached out to us and ultimately became our advocate; her mission was to negotiate with warranty company and manufacturer in order to "make us whole." At the end of the day, we were able to purchase a new Frigidaire with virtually no money lost.

Purchased ice maker online. Price was competitive. Purchased five-year warranty as well. Company included delivery inside home. Will definitely use them for future purchases. We are in Florida and their prices beat all local dealers.

I walked in not really intending to buy anything that day and walked out with EVERYTHING I needed for my new kitchen at the BEST PRICE around. It was just a no brainer. My salesperson got me exactly what I wanted at a great price. He showed me everything including the differences between models and brands. He took a lot of time to explain things, and he also looked around for all the appliances I needed online if they didn't have them in the showroom. I don't recall having an experience like this in a very long time and I've been loyal to on particular store for over 20 years. I got lucky to have Peter as my salesperson and I'm glad I made the leap of faith to go to Plessers. I will review the appliances when I use them. Thanks Peter, and Plessers.

In May I purchased a Samsung washer and dryer from the Southampton branch of Plessers. They have entirely touchpad controls. After one week the touchpad on the washer stopped working, I was unable to adjust the water temp. The salesman I purchased from just shrugged when I told him the problem and then I learned that Samsung DOES NOT service the area I live in (the East End of LI ). WHY was I NOT told this when I bought Samsung brand? It then took almost 4 months to straighten this out. The salesman, Rob, in Plessers Southampton branch offered no help with the problem. I ended up dealing with Samsung directly which was a long drawn out process. Multiple phone calls and emails over 2 months.

I contacted Plessers and was fortunate enough to get connected with Gene. He is a class act, straightforward, and respected me as a customer. He suggested and recommended appliances that were appropriate for my family size and home size. He tried to find me the best deal on the best products and researched to find all the possible rebates available to lower the price even more. Needless to say, I highly recommend working with Gene, you will not be disappointed. Tell him that Mike, a truly satisfied customer, sent you...you won't regret it.

I worked with Jen at Plessers after submitting a question online. She was quick to respond, provided detailed information as well as her phone number in case I had more questions (which I did). She was very patient, and gave me info about a rebate that I didn't even know about. The price of the fridge was so low, I thought it was too good to be true, but the fridge came today and it is perfect!

We live in Maryland and it takes a little leap of faith to order a major appliance from a retailer a few states away. But we've generally had good experiences. So when we Googled the LG refrigerator we wanted, and Plesser's had the best price (including delivery), we ordered through them. The entire experience was excellent. Communications were clear online, through e-mail and on the phone. The delivery took a little time but went flawlessly. And when I discovered I had made an ordering mistake, Plesser's had a process in place so I could arrange an exchange. And Dere helped me navigate the details efficiently. Actually, she and everyone I dealt with at Plesser's was friendly and professional. Great place.

I ordered, a guy called within 2 days to confirm and discuss in detail. 4 weeks later I e-mail and call to find out where it is. They call my mom, they didn't have that color... Seriously?!? You just talked to me 4 weeks ago to confirm that model in that color.

I am a long time buyer at Plessers Appliance. The salespeople are always nice and friendly. Prices are great. But most importantly, their customer service is the best. I had a problem with Electrolux in the past and Plessers helped to rectify the problem. I recently had a problem with a Bosch refrigerator. Remembering how Plessers helped me once before, I immediately called Plessers and had the pleasure of dealing with Joline **. She listened to my problem and resolved it in less than 10 minutes. She followed up with me to make sure everything worked out. She is a definite asset to Plessers customer service department. Thank you again Joline!

I recently purchased a new Samsung refrigerator from Plessers Appliances. The process was simple, they offered the best value and delivered on time! On top of this, they kindly refunded me $200 after the price had dropped not long after the fridge was delivered. That made my family's day, as we had been saving for a new fridge for some time. I had the pleasure of being supported by Joline **, and will continue to make all our purchases from Plessers in the future! Thank you Joline. :)

It's true, it really is lesser at Plessers. I am extremely happy that I found Plessers Appliance by a Google search. I could not be more happy with my new Samsung FlexWash & FlexDry. I really did save several hundred dollars on my purchase; in addition, I received free shipping to OHIO. Furthermore, Barry (from Plessers) made my second order as smooth as silk and he followed up with me making sure I received my rebate forms which means I will be saving even more money! I highly recommend Plessers Appliance and they will be my first choice in any future appliance needs. Finally, the delivery men were great by waiting for a chance for a complete inspection by myself before they pulled away. Thank you Plessers Appliance, I will be telling everyone I know about you, your sales, and your delivery! I could not be happier with my new washer and dryer!

One of four major appliances arrived with hidden damage. To resolve the problem, I was forced to pay for return shipping. The damage was not discovered during delivery inspection but during installation 3 weeks later. After being informed that the charges are "non-negotiable", take-it-or-leave-it, the company did not respond at all to a number of further requests to re-evaluate their decision. In other words, after the sale, no common courtesy is extended to a customer by their sales representative, not even to just hold hands after a bitter experience. IMHO, placing the responsibility for discovering such damage with the customer seems unfair. This experience has left a bad aftertaste and a resolve not to go there again.

I purchased $12,000 over the phone with sales agent John **. I purchased a complete black stainless steel Samsung kitchen suite (Family Hub refrigerator, gas cooktop, hood, dishwasher and double oven) plus matching Samsung Flex Washer and Flex Dryer both with pedestals. The prices were the lowest I could find on the internet or online, plus shipping was free and there was no tax. I also got an in store and Samsung rebates on top of the low pricing. Items were delivered by freight as promised and in pristine condition. I have recommended Plessers to family and friends and will continue to shop their store. I highly recommend them!

We worked with Aziz on a kitchen renovation. He was incredibly helpful, always returned my calls and emails, and was very knowledgeable about all of the products we were shopping for. We would definitely go back.

Jennifer **, a sales associate of Plessers.com, helped me with my purchases. She is extremely knowledgeable about the products that I was interested in. Made appropriate suggestions on different models that will work for my situation. She is on top of all the bonuses and add-ons that will enhance one's purchase experience, getting the best pricing, etc. She is never pushy and gives you time to look at different makes and models. Jennifer, you are a definite asset to your company. I will always ask for you to assist me in my future purchases. Thank you so much.

Consumers Kitchens & Baths suggested Plessers for appliances. Had to travel to another county to check out the store. So happy I did. Sales associate, Mr. ** was fantastic. Never again will I shop at Home Depot or Lowe's for appliances.

I’d been to several local stores already looking for a new refrigerator to fit in my new place. Nobody beats Plessers price and customer service. Given this is my first major online appliance purchase I was a bit skeptical especially when I saw their promo (wild week sale). It’s like too good to be true (No sales tax, free delivery plus 10 yr extended warranty). After reading some reviews, I gave it a shot, placed my order and received confirmation. After 2 days during the wild week sale, I went back to their website and noticed that the price For my item dropped further (difference of $158).

I am pretty new in the process of buying online instead of ordering a two day delivery from my local store but... I thought the price difference was dramatic enough to warrant the purchase. This was confirmed by the treatment I received from John **/sales representative. He answered all my questions politely and with patience. He made me feel that even though I am spending near $2,500.00 on a refrigerator from New York and I am in California, everything would transpire smoothly. I can't speak to that but his friendly attitude is what tipped the scales for me... So I took a chance. I only hope in 2-3 weeks I won't be regretting this purchase with damaged good or some such problem. Awaiting my sales invoice and hoping to be notified when it is shipped. I will try to update this review as the situation develops.

We had a great experience with Eric the sales rep... We had just left PC Richard and were told we would never find a lower priced A/C unit and about 10 minutes after speaking with Eric, he had PC beat and we were sold! I recommend everyone go to Plessers before or after they go to any other appliance store and see how much better you will do there... Thanks again Eric and we will definitely be back.

Great experience. Eric was helpful and not pushy. Gave me space to analyze and choose. Purchased GE washing machine. Delivery was as scheduled. Technicians doing installation and haul away were super. This was an exceptional experience from start to finish.

I recently purchased all new kitchen appliances from Plessers Appliances in Babylon. I had the pleasure of having Eric ** as my salesman. He was truly wonderful! He was very knowledgeable, helpful and patient. He really went out of his way to take his time with me and make sure I was happy with my purchase. Highly recommended!

My husband and I just purchased all new kitchen appliances for our upcoming kitchen renovation project. We were lucky enough to have M. ** as our salesperson. He made spending all that money a fun experience. He knows his stuff and showed us all kinds of models to compare. We also had a lot of laughs. Would definitely come again!

Went to purchase a suite of KitchenAid appliances, and Jen answered all my questions and was so pleasant to work with. She was very efficient and thorough, and overall it was just a great customer service experience. Prices cannot be beat.

Dealing with Plesser's was a very nice experience. We were looking to buy a Samsung Gas Cooktop. The sales consultant I contacted, Mr. Barry **, was excellent, very professional, knowledgeable and patient. After placing the initial order I noticed a drop in the price on their website. When I called and told that to Mr. **, they adjusted the price. Unfortunately, we had to cancel the order as there is long wait for the particular Cooktop we wanted. Plesser's refunded the amount paid. Was a very fine experience overall and would recommend them highly.

I called at the last possible of the day and they called me back so that I could place my order. Jennifer was even able to find me an additional discount! Jennifer ** was awesome and very helpful to answer all my questions.

LG Washer and Dryer Set - My husband and I came in looking for a new washer and dryer set, and were helped by a very polite young man named Eric **. He and the manager Joseph ** made sure that we got a great deal on the price and took the time to go through all the rebate offers that were available to us. During the delivery, the delivery men were courteous and accommodating. This was our second purchase from Plessers. We also bought our kitchen appliances from them a few years back, and we are very pleased with both purchases.

We are remodeling our kitchen and was recommended by our kitchen cabinet place to go to Plessers. Aziz was very helpful - he took the time to understand what we are looking for and give us recommendations to fit our needs. If you ever need any appliances, go to Plessers - they are very helpful!

I appeared at Plessers in Babylon, NY and met with Sales Representative Eric **. He was courteous and extremely helpful. He went on the computer to compare the dimensions of my old washer to make sure my new washer (Speed Queen Washer) would fit. His professionalism was outstanding and he is an asset to the staff at Plessers in Babylon, NY 11702.

When our oven/stove broke a hinge that we discovered was discontinued and no longer available we needed to find a replacement oven. Searching the web we came upon Plesser's Appliances and they had the model we wanted for a really great price. I spoke with Eugene ** at Plesser's to inquire about delivery and removal of our old oven and he could not have been more pleasant and helpful. We have never ordered a large appliance over the internet before but Eugene made sure it was an easy experience and we are looking forward to delivery of our new stove.

Our TV encountered a problem whereby we had no sound but totally black screen. I contacted Plesser's to ask their advice since I was 1 month past the warranty. Joline **, Customer Service Mgr of Plesser's suggested I call Samsung & explain the issue to them. Samsung provided me a one time repair - which was done. Throughout the time of contacting Samsung and the authorized repair service & subsequently repair - Ms. **stayed in contact to ensure everything was taken care of. Plesser's stood behind their product and was willing to further accommodate me if Samsung didn't. Plesser's definitely went beyond the usual Customer Service and would highly recommend them.

Was having difficulty finding the right size/style of refrigerator at a reasonable price and ran across Plessers.com. I did a BUNCH of research on them and decided that this was the place to do business with. When I called, I spoke with Jennifer ** and she was simply AWESOME! I HIGHLY recommend turning to them for great service, a wide selection and prices that I couldn't find anywhere else. Getting to work with Jennifer was an added bonus! Highly Recommended!

I contacted Plessers Appliances when I had difficulty finding a refrigerator I wanted in white. Gene, the manager, was able to immediately search his inventory and found he had just one in stock. He offered to put a "hold" on it while I continued to try to find one in my local area (CA). He explained he could only hold it until 4 p.m. I was unable to get back to him by that time but called first thing the next morning. The refrigerator was still available and he was able to give me the price and terms of a sale that had ended the previous day. Gene was incredibly helpful and very knowledgeable. I truly appreciated his insights and advice.

A wonderful experience, Steve knew the product we wanted and gave us the best price we have seen. It's nice to feel like not everything is a big issue. The feel of dealing with your local merchant, it's the way it should be! Steve was great and so was the price and experience. Thank you.

Steve at Plessers helped me find the best dishwasher for my needs and offered me the best price I could find after shopping around at all the major retailers. My shopping experience was fast and easy with no bargaining at all. The first price offered was the best price anywhere. I will definitely be making another purchase with Steve from Plessers in the future.

Joe ** at Plessers was wonderful. He took time to explain the differences and similarities of the products we were considering to help us make the best decision for our home. We visited the store several times and we're very happy with the service every time. I highly recommend Plessers for appliances! Great prices too! I did a lot of price shopping and Plessers was the best.

Joe at Plessers helped us with our washer/dryer purchase. We quickly went through what we wanted and Joe helped Ian pick out the right model for our family. Delivery set up and rebates in hand! Thank you for the great service.

I originally ordered a new stove from Plessers on 1/9/18. I had a good experience initially with the sales rep. However actually getting the product was easily the worst consumer experience I’ve dealt with. Plessers uses a HORRIBLE shipping company - AM Home Delivery for its national deliveries. So if you live outside NY, don’t bother because it’ll take 6-8 weeks before you ever see your product - if you even do get it (I never did). I’d prefer they charge a shipping cost just to make sure it’s shipped by a reliable logistics company. Also, the whole “no sales tax marketing gimmick”, it’s just deferred sales tax you’re supposed to report on your personal taxes. Do yourself a favor and order from a reliable company who can handle delivering nationwide - because this was clearly an impossible task for Plessers.

I just finished ordering all my kitchen and laundry appliances from Plessers and used the best ever sales associate Barry **. Plessers sells great products and I fully trust them partially because of past experiences but mostly because of Barry. He is professional, knowledgeable about the products and manufactures, kind, patient and HELPFUL. I would recommend you buy your products from Plessers and always ask for BARRY **!

We have dealt with Stephen ** at Plessers Appliances on numerous occasions. We are a Florida based Building Contractor and have ordered several sets of appliances for new custom homes as well as remodeling projects. From day one, I have been very impressed with Stephen and his dedication to outstanding customer service. He is always very knowledgeable, helpful and professional. We will continue to use Plessers due to Stephen and have referred several individuals and other contractors to him.

I spoke with several people at Plessers, and each person with helpful, pleasant, and patient in answering my questions. I have already started recommending them to friends, and will do business with them in the future.

I called Plessers Appliances and I spoke with Jennifer **. She was great very helpful. She knew her stuff and made me feel like I was an important customer even before I was a customer. I owned a wholesale business for 40 years and I would have loved to have a person like her working for me. I bought from Plessers because of her. She's a keeper.

I purchased a Samsung refrigerator from Plessers Appliances. Although I was somewhat apprehensive about purchasing a major appliance from a company I had not done business with previously, they had the best price and were helpful with my initial inquiries. The refrigerator arrived with dings all over the stainless steel doors. We reached out to Alicia from Plessers. She asked for images to confirm the location of the damage which we sent right away. Alicia took charge! Ordered the replacements, called once she received them and inspected them, called again to make sure they arrived in mint condition. Installation was set up and happened quickly and without incident, and was followed by an additional call to be sure all went well. As a business owner that relies on my people to keep our clients coming back, Alicia is a champ. Thanks to Plessers and Samsung. The refrigerator is amazing.

This is the second time, over a seven-year time period, I've dealt with Plessers Appliances, and have found both times were congenial, competent and non-stressful. We ordered appliances to be delivered cross-country to a rural area in N. CA. Last time we bought a dishwasher and refrigerator, and were able to schedule the delivery without a hitch. Yesterday, I talked with a Gene **, discussing the purchase of a Samsung gas cooktop. He was knowledgeable about the product, and when I called in the next day to purchase it, was helpful in how to coordinate the delivery of the cooktop. For being such a long distance arrangement, Plessers employees, like Gene, make the entire experience seamless and pleasant.

I live in North Carolina and was skeptical about ordering a Frigidaire range online. Plessers had a price that beat everyone else by a few hundred dollars PLUS FREE shipping and a 10 year parts warranty. So, I thought I’d try. Everything went well. Jennifer from Plessers was very pleasant to deal with, very helpful and professional. I had a problem with a gift card I was using and Jennifer was very patient and helpful In having it corrected. A couple of days later I received a call from their distribution contact to confirm it was being shipped 3 days later.

First let me say that this is the first review I have ever written. I was so impressed with the ease of the ordering process and the helpfulness of the salesman (John). I have never placed such a large order over the phone especially with a business that is out-of-state. John answered all of my questions, placed my order, and promptly emailed me a copy of my transaction. I would definitely recommend Plessers to anyone.

Plessers is a great place for all your appliance needs. Great Prices, warranties, and shipping. From now on, my go to, first choice! Eugene ** was very knowledgeable, very helpful, very friendly. Thanks Gene.

Eugene was the person that I had the pleasure of dealing with at Plesser's. I had seen reviews online and was in need of a washing machine. Amazon was my first choice but they did not offer the washer I was interested in. Eugene set me up with no sales tax which I would have had to pay if I chose a local vendor and free shipping which I would not have had with my local vendor as well. Eugene had answers for every question that I had and offered solutions for warranties - what a pleasure dealing with someone that knew their job and showed professionalism. He made me confident that I had made the right choice in choosing Plesser's for my purchase. I look forward to the delivery!! Thanks Eugene!

I've never had such great service since long time and never knew it exists. I placed an order with Stephen a sales rep online and I was told that one of my items is on back order till end of December. Early January, I followed up with him about the delay and he told me that the item wasn't received yet from the manufacturer. As a resolution, he offered me an upgrade my kitchen set from stainless steel to Black stainless for free which would have cost me 400$ extra.

My family needed a new refrigerator... I found this store online. Called the toll-free number and got a sales agent whose name is Barry. I knew exactly what I wanted. Barry informed me the product was to be shipped from the east coast. To be honest because I live in Los Angeles I was a bit skeptical. Now that I have received the refrigerator I cannot praise the company enough. I was told the company has been in business for about 100 years. It really shows in the professional service. My experience was really very awesome. Cannot thank you guys enough. The price was unbelievable and unbeatable. Thank you guys for the great experience. My next major appliance purchase will again be with you guys!!!

Although I have not completed the process and received my items yet, I was thoroughly impressed and satisfied with Gene who processed my order. He was also very helpful in getting back to me after I requested my cooktop be delivered before my countertop was installed.

I cannot say enough good things about Plessers, and particularly sales associate Steve **. We began shopping for major appliances in the Los Angeles area, where we live, and had horrible experiences with sales associates not getting back to us, being too busy or simply not being knowledgeable enough. Then, I searched around online and discovered that Plessers not only had the best prices, but also offered no tax and free shipping. Given the number of appliances we needed for our new kitchen, this added up to considerable savings.

Bought all our new appliances for our new Home from Plessers. They rock! We had a few issues with Whirlpool, but Dominique ** was so professional and worked so hard to get thing right. Thank you Dominique for your wonderful customer service. Also, thanks Gene internet sales manager for a great job too!

We purchased a number of Samsung products from Plessers for our new kitchen. We unfortunately encountered an issue with the range we purchased. Laury ** was assigned to us as our customer service rep. She was outstanding in all aspects and instrumental in resolving the issue. Her manner, diligence, and effort were outstanding. We have subsequently been able to swap out the improperly functioning range for a new one. Having Laury as our advocate was a feather in Plessers' cap.

My salesperson was Stephen, I just ordered my stove and dishwasher and he help me find the best appliances for my home, he was patient and very understanding with my needs. Told me all the rebates that went with my order and got me the best price he could. My hats off to Steve.

I had the pleasure of speaking with John to order a Samsung refrigerator. He was very knowledgeable about the refrigerator and the pricing landscape of other companies. He explained to me the process of delivery as well as their promotion of gold delivery service mail-in rebate. John was very pleasant and very professional to talk to. I did not feel pressured into buying anything but decided to go with Plessers Appliance instead of other companies due to the amazing customer service from John.

My salesperson was Maynard **. He handled my purchase efficiently and with grace and humor. I haven't received my order yet, but if my experience with Maynard is any indication, then I'm sure I will be pleased. The price was competitive and I would recommend Plessers to any and all.

I have just placed my order (COOKTOP) and cannot say enough about the salesperson Barry with regard to his courteous manner and knowledge. He called back every time I had questions regarding my order. He is a credit to the company and a pleasure to do business with.

Company resolved my issue completely.

While I have not yet received my order, Jennifer was very helpful. She answered all my questions and helped me through the ordering process. Very pleased with the experience, and I will be happy to add to this review after my order arrives.

I am very please my internet purchase from Plessers appliances... Eugene ** is wonderful sales manager, he explained me everything in detailed and followed-up with me after sales. Thank you so much for the competitive price and great service. I really appreciate it.

I never gave a review for a retail store before but I must say I was very pleased in dealing with Plessers. I found them online and was very dubious at first. But after reading great reviews of the company, I took a chance. Their price was very competitive and the delivery was on time. The best of all was they gave me a price reduction after delivery to match a lower price.

I was so pleased with the ordering of my dishwasher through Plessers that I wanted to post a review. My order was handled by Jennifer ** who was a delight to work with. She was knowledgeable, upbeat and very helpful at answering my questions. I haven't gotten my dishwasher yet but I sure hope the delivery goes as well as the ordering process did. Great job Jennifer!!

Plessers is great for appliances. It is my ‘go to’ place when shopping for appliances. Jennifer ** is like my personal shopper. She is honest with me about choices and now knows and understands my tastes. I highly recommend Plessers and Jennifer!

This has to be the worst experience I have ever had purchasing an appliance. Placed the order on Sept. 1, 2017. A series of delivery days ensued and get a call from the trucking company at 5.30 pm on Oct 10th that they are delivering it at 7 am on Oct 11. Never got a call from Plessers asking if the date and time worked for me... then the delivery guys would not take my old refrigerator even though Steve the salesman told me for $35 they would haul away my old refrigerator. And today the customer service team at Plessers are not being helpful. Beware of this company.

If you want the best buying experience for appliances that you have ever had, go to Plessers and ask for Jennifer. She is the best of the best. Jennifer will get the best deal for you and be with you from start to finish. You will not find better prices any place. Plessers is the best and can not be beat. They will treat you as family.

I have been researching refrigerators for about a week trying to find one that met all of our requirements, i.e.: Best price, cabinet depth, black stainless, etc. When I contacted Plessers' customer service I had the good fortune to speak to a very professional customer service representative, Jennifer **, she patiently & expertly explained the details surrounding our purchase. I had explored all other options & Plessers' offered the best price by far.

This is my first order with Plessers. I am very impressed already, and I haven't even received my invoice yet. My sales rep was Jennifer **--very personable yet efficient. She has supplied me with information about my order that really eases my concern in buying a major appliance from a new company. I also read reviews for the company and feel very confident in my purchase, and the price beat other companies prices for the same item.

I looked around Denver for a Refridge, decided to look on internet before purchase. I was very very nervous about purchasing thru internet, The price was 800.00 less than buying local, decided to give it a try, really pleased from start to finish. Very easy. No hassle. Would highly recommend.

First, Plessers had the best price, including shipping and tax. Then they had a 10 year parts warranty included. Then they added a 5 year labor warranty for only 10% of the unit (ice makers fail for more than that) and if I don't use it, I get 50% back. Then when it was delivered, there was a ding in the side panel, of the door. They gave me the choice of 10% off, or replace the door. The ding, was not on a side we would normally see all the time, so we took the discount. Delivery took longer than we wanted, but we weren't in a rush so it was worth it. Very happy with them as a supplier.

Re: Jennifer **. If I were asked for recommendations for customer support, I would highly recommend Jennifer **. Jennifer has been a pleasure to work with over the past few months. She was very knowledgeable and helpful when we purchased our new appliances from Plessers for our new home. She always put forth her best effort to make sure we understood the procedures from start to finish. I always felt her warm smile even though our conversations were via phone. Way to go, Jennifer!

First of all, I contacted Plessers at 9:00 PM EST expecting a recording giving me their store hours. But much to my surprise I was greeted by a very pleasant woman named Jennifer. I explained the purpose of my call was to get clarification regarding their delivery service and number of flights of steps involved with my house. Jennifer took the time to answer my questions and then politely asked if I wanted her help placing an order. I was planning on ordering my new washer and dryer via Plessers' website since it was late, but thought since she was so pleasant answering my delivery questions why not...

Despite what I've said about the customer service and delivery Barry did a very good job. He explained the pros and cons of buying and the best way to purchase something from Plessers. Call him at ** if you are interested in the price or have a problem.

Jennifer at Plessers is definitely a plus. She helped me patiently through selection and purchase of an appliance. She even searched rebates to see what I was eligible for. In addition, I was given her direct company email in case I had follow up questions. I can't rate this personalized online experience high enough.

Very Poor communication, Very Poor Customer Service and Very Poor Delivery Service. I submitted an order, received confirmation 3 days later. I telephoned before confirmation to get an estimate on delivery time while window was still open for cancelation. However, Plessers Appliances stated "they have no idea". Delivery was set for a whopping 3 weeks later, some 6 business days after order placement thru email!!! (So a temporary refrigerator had to be purchased to store food). I called to prevent that specifying there was no refrigeration in the home and if there was an estimate of over 5 days I would purchase from a different company. Then I was told... "that is the usual time period". It came 2 weeks later. Delivery was horrible! I am accustomed to good customer service from centers.