Nest Reviews

So disappointed with them. After several emails explaining that I'm having problems with the Nest Aware Account, they simply email back a helpline number to call in Australia. I'm the owner of 35 Nest cameras in and around the property here so the investment is big. You would expect this company to take its responsibility and help out.

I subscribed to this website just to write about my experience with Nest Thermostat-E. You have been warned, simply don't buy the hype. It is nothing but headache, hard to learn, difficult to operate and support is disaster. I had waited for their support line sometime over an hour with no answer. My guess many people are having the same problem operating this thermostat. I could go on and on for pages about the so called new generation of thermostats. The away from home features means you have to pass by the thermostat often enough otherwise it leave you cold.

BEWARE!!! If you do not have a C wire - a DEDICATED power wire for the thermostat, IT WILL NOT WORK. You can believe what they say that you do not need one and upload a photo of the wires you have and they will still say it is compatible. IT IS NOT. NO Wi-Fi thermostat is compatible with no C wire. It will just shut down for hours to recharge itself and you will have no heat or A/C. Save yourself the headache of researching it or calling in an expensive technician to tell you it needs a C wire. Installing a C wire is expensive and not an easy task - it is not worth it.

Being in charge of a community with over 390 plus units all having NEST thermostats, it has been a nightmare! These Nest are continuously going back and not meant for commercial applications. Each rep I speak with has different policies and rules. They have "techs" and "senior techs". The senior techs are the only person that can do anything. All the Nest thermostat are controlled by the residents of my community. Unfortunately the last rep I spoke with is absolutely refusing to exchange 3 of our faulty Nest because I will not provide him with a phone number to contact my residents to ask them if it's OK if they exchange the Nest. THE NEST WAS NOT PURCHASED BY THE RESIDENT!! Now sitting on faulty Nest number 14 for this month...

I bought an inside Nest camera 2 years ago and had a yearly subscription of $99.00. I moved and bought 2 outside Nest cameras and a Nest Hello doorbell camera. I changed my address on my Nest account to my new address and tried to add the other cameras. It would not let me and stated I was in trial mode on all cameras. I paid Nest $140.00 for 4 cameras/5 days of recordings. I received a bill for $99.00 for the old subscription. I called Nest and let them know that the camera that they just charged me for was with the other 3 new cameras and I would like to get my money back. They asked me to look up my account and see how many subscriptions I had. I saw only 1.

I basically have a $200 paper weight. My Nest thermostat has been installed less than two years, and the base plate is already dead. I went through HOURS of troubleshooting my HVAC and thermostat. I finally found a discussion post to help me troubleshoot the thermostat. I know what the problem is. I just need to contact the company to find out how to get a replacement. I WAITED ON HOLD FOR 20 MINUTES BEFORE I FINALLY HAD TO HANG UP. I have read other horror stories of people holding over an hour. Their "chat" people have over 100 prior customers in line.

I called Nest customer service yesterday 5/1/2018. Waited over 40 minutes on hold and at that time I couldn’t wait any longer so I hung up and called later. The second time I called I was on hold for over 1 hour and 52 minutes and never was able to speak with anyone. I tried a chat and got a hold of someone via email and they told me I had to speak with a senior service rep and told me to hold on. I never got to speak with anyone as I am beyond disgusted with the lack of service from this organization. I would be careful if you are considering purchasing from them as you take the risk of being unable to get help from them should you need it. The resolution to the issue was obtained by calling in a friend that is an HVAC contractor who was able to resolve the issue.

We bought two Nest cameras. They were both late in arrival. I talked to customer support chat in cancelling the orders (before they were even shipped), and he said that order dept is closed and they cannot be cancelled. We received the cameras. We contacted them multiple times for returning it but no reply. We called them and they kept talking to us for an hour before agreeing to accept the return. Then we got an email about the length (4 to 6 weeks) return process with detailed and difficult to follow instructions on packaging and shipping requirements.

Between work and home I have 12 cameras. Love the quality of the camera and ease of use but any time you have a support question plan to wait for at least 30 minutes. Also the software is not very flexible. If you install the camera using the app it is on your home or office account and you'd like to switch location you will have to uninstall and reinstall. Not a problem if your cameras are in reach but when they are 20 feet high in a warehouse good it's not easy.

Camera stopped working. Spent several hours on chat with 2 different persons. They sent me a new camera and it did the same as first. I spent 3 hrs on phone with 2 different persons, no resolve, The last person never answered the phone. After 1 hr and 10 minutes I gave up and I am requesting my money back.

I have bought several Nest products because I find the quality to be good. However, I have come to find out that once installed and connected to your home WiFi you have to go through the entire installation process again should your router or WiFi password change. The problem this poses is... if your equipment (eg. Outdoor Camera) is installed by a professional and is two floor up on the outside of the house you then have to pay someone to climb a ladder and remove it so that the information needed for installation can be accessed. There should be some way within the app to just change your WiFi and/or password without having to go through the entire installation process again. I did call Nest customer support and was told very rudely (by Morgan Employee ID ** Case **) that I should get a family member with a ladder to bring the cameras down if I do not want to pay a pro to do it and am unable to do it myself.

My 2nd NEST faceplate is still defective. I was on the phone for 30 mins and HAD to take another phone call. After all, I don't live to talk to Nest. When I returned, literally, 30 seconds later, I heard the operator I had been speaking with...disconnect me. When I called back I received the "...higher than normal volume..." message. They never got back in touch with me, even though they clearly have my information and telephone number. This "tech" walked me through some ridiculous and obvious procedures that any thinking human could do for themselves.

I have contacted NEST via phone, chat and FB. I have had a technical issue for the past FIVE months. I have spent hours on the phone doing what they ask me to do without resolution. I've been told multiple times they're working on a solution and will have it shortly. I haven't been able to log into my cameras from a PC for many months now and they still have no solution... yet continue to take my money. I've lost the ability to create clips in lengths of my choice starting and ending where I want... it's disgusting how horrible they are. If they don't have an answer, they just blow you off. I would never recommend this company or its products.

Nest Customer Support is a frustrating joke. We contacted them several times only to be told "your Nest is dead and here is a voucher for a future order." No, thank you. They did not even try anything - "it's dead, there isn't anything we can do." It still charges, it still has a glowing green light... except it isn't working. They did not offer to send anyone out to troubleshoot. They just "knew." We had to contact our Home Warranty to get our thermostat working again... in February... when it was 30 degrees outside. Thankfully we only qualified for a standard Honeywell. We have no interest in working with Nest again.

I pre-purchased four Nest Cam IQ Outdoor units last year and just received them today. When I opened the box I found that I have to plug them in to an indoor AC outlet. I have AC outlets on the flat roof of my home next to where I wanted to install the cameras. It seems totally illogical to make an outdoor product that needs to be plugged into an indoor AC outlet. Try again Nest... Now I have to pay more money to ship the units back to Nest.

These are the worst pieces of technology I have ever purchased. Very expensive. I paid $1,500 for three cameras. They do not work well and I have had nothing but problems with them. They cut out constantly - not a great feature in a security product. Constantly needing to be removed from account and reinstalled. The outdoor one stopped working altogether in a very short time. I am constantly having to contact support, and while they are lovely, the problem has not once been resolved. There were problems purchasing the Nest Aware add-on, however this has turned out to be a blessing as I am not throwing any more money at these very bad products. 6 months of nothing but grief and they're going in the bin.

New Nest professionally installed by Nest installer. Has not preformed as advertised since shortly after installation. Nest support has been unable to resolve the issue. The 3rd generation learning thermostat app will not show history or usage. Nest support is very limited in their knowledge base and to date has not offered a valid resolution.

Nest Cam: Horrible customer service. Employees are giving out wrong information and dealing with them is a runaround. I have spent hours and hours on chat and the phone with them and have been assured that my issue is resolved only to find out weeks later that it isn't and have had to start over and over again from the beginning, all for a simple return!! No one needs this frustration. Look for a better company.

I did a remodel a couple of years ago, and was told by the county inspector that I needed certain features in my smoke detectors that basically narrowed them down to Nest. The company is based in my county. Last month, we needed to replace our WiFi router, and got a new password. We updated our phones, computers, TV, even our excellent Lyric thermostat without a problem. I didn’t give the smoke CO2 detectors a thought, but got an email that they were not responding. I went to the app to see where I could update the router and couldn’t find anything. I contacted their customer service and they let me know that I need to physically uninstall all of the smoke detectors in the house and deal with them together on a table to update the WiFi password. Stay away from these poorly engineered products.

I purchased a Nest security system with one camera because my neighbor was poisoning my dogs, also someone has been in my house while I'm at work, again suspect neighbor. The camera goes offline a good portion of the time then after about 2 weeks the camera breaks and get stuck in zoom and is frozen. So I purchased another hoping it was just that camera. Well to disappoint this camera also goes offline 40% of the time. If I could rate it a 0 I would but didn't give that option. And their service well that a whole another rating in itself. Maybe it deserves a 1. This system is 100% useless to me.

I have had Nest for over a year: both on my iPhone and iPad. Today I could not bring up the cameras on my iPad only, iPhone worked fine. I struggled for two hours and in desperation I went to their chat room. I was #29 then #30. I waited and was promptly dropped. I went back and was #55. I was promptly dropped again. Their cameras work well when they work; their customer support doesn’t seem to work at all. This is my second support issue in as many months.

NEST cameras - When I had trouble with the new "RING" products, the person from Geek Squad just happened to have another camera in her truck. I bought it from her. I got the product working and used it for a few days, and I was happy with it. It was when I tried to sign up for the regular monthly service that I had trouble. It's been two months and I still have been unable to reach anyone and now I have another "THING" on my wall that doesn't work!!!

I contacted Nest because my electrician found a fault with the heat controller accompanying the Nest thermostat. One of the terminals (Terminal 2) would not tighten as the screw had been cross threaded and wouldn't move causing the live wire to drop out in a dangerous way. I contacted Nest immediately on the Saturday to be told "senior support dont take calls after 5.00" although it was before 5.00 and the contact centre was still open when I rang at 4.40.

Over 8 years of using Nest/Drop products. I have struggled with consistent service having to remove my cameras and reinstall (a huge effort on the exterior of the home) which resulted in receiving temp complimentary service. Now, when I went to renew, they are telling me that I need to remove the cameras AGAIN off the side of the house and build a new account! Nest has serious internal tech and communication issues. I wish I had purchased a different camera & company service. I recommend you DO NOT purchase Nest products or service, the company has serious tech issues! One word: BEWARE.

Let me preface this review by saying that I own 3 Nest products, and all of the products work well for me. My complaints are all associated with Nest subscriptions services. I first subscribed to Nest's 10 day cloud service for my two cameras in Sept of 2016. I purchased the year long service for each. The service and the cameras worked well for me.

I really like the Nest products and have cameras and a thermostat. However, the products do not always work like they are supposed to and their customer service is terrible. Recently I had video subscriptions on two of my cameras and wanted to cancel one of the subscriptions. First the website was not working and I couldn't change or cancel my credit card. The customer service rep completely did not understand this and just kept telling me to click on broken links - so frustrating. I finally was able to cancel the one subscription and was told my account was credited for that amount, but really my account was credited, I was not given a refund. Come to find out, I have to cancel the subscription on BOTH cameras AND THEN re-add the camera that I want in order to receive a refund. How ridiculous is that.

The Nest thermostat worked perfectly during the winter. However, when I attempted to turn the AC on, it blew hot air through the vents. My first thought in an 85 degree home was to call a technician thinking my AC was broken. The tech fully inspected and found the thermostat to be defective which was confirmed by Nest. Nest immediately sent out a new thermostat within a couple of days (meanwhile we had to rig the system to allow the AC to work without triggering the heat pump). When I called Nest to inquire about reimbursement for the tech service fee due to their defective equipment, Nest informed me that they refused. Nest further went on to tell me that they would only reimburse if they were the ones to call tech support and further went on to say that I shouldn't be upset because "you made the mistake by calling a tech."

I have used this since 2015 and it worked great until about 2 months ago. Now I can not set it at the away house and have it hold the settings. I have talked with their tech help and they are super nice but no help. I think the Google people have never heard of it's not broke don't fix it.

This product is worst than the regular thermostat. Even though the temperature is set to 75, the AC doesn't switch on if the room temperature goes to 77. My son always wakes up because it starts getting hot. I would rather have my regular thermostat which works fine. Don't need the other features this product offers as it's useless. I had called up customer support for this and they asked me to switch off the history option so it would work as regular thermostat but still it didn't after some time. I hate this product!

I've called their Tech Support Department dozens of times. It's like speaking to a nice friendly wall. Nothing gets done and I know their servers can't handle the volume. It's really a shame they don't have their act together! I've asked them to buy back 4 cams and am awaiting for their response.

They were so professional and I like that it did not took long. I could check all in my phone and my tablets and computer all is recording and I love it. The offers were as good as you could imagine is the best. I would use it again if I need it. There is no doubt. I love it and would recommend the value of it. It was as cheap as you could think and my friend is thinking about getting. It is so cheap. I think the experience of using these system is the best and I think I would use it again in the future. There is too much features of these and will use it.

Installing my Nest Thermostat was a breeze, I was able to do it by myself. No special tools or experience was required. The instructions were clear but I simply went to the website to watch the sample video. It was very easy to follow along. The Nest Thermostat delivers all its promises. I still don't know if the energy saved will pay for the device just yet though. I am very satisfied with the smartphone app and usually adjust the temperature from my car when I am heading home. The Nest Thermostat will only show its real value once it pays for itself because it will save on my energy bill. It is too early to determine if this will happen. The GUI from the appliance itself is easy to use, elegant and slick. It has a beautiful design. The smartphone apps uses the same design language. It is a very powerful and yet simple to use, very intuitive.

We now have no worries when we travel and leave the house for a long period of time, we don't have to have relatives or friends checking on our property or anything anymore. They offered us everything under the sun, however we only needed some of the features offered, we may reevaluate in the near future, but as far as I am concerned we have everything that we need right now. It is very cost effective for us, we get top notch security at an affordable price, the customer service representatives always stay in contact with us and test our product to make sure that it is working properly. This is the first time I have owned something of this nature, I would recommend it to anyone that needs something for a start home, we live out in the country so neighbors at that close.

The install on that network was okay but not satisfying enough. The services they offered were pretty good but not good enough. My neighbors and I discussed this together when I was pondering on it and they also agreed that it was okay but satisfying enough. The value was actually better than I accepted because I believe it would be way too much but it turned out to be enough for everyone to be okay with. I was disappointed with their user experience actually because I heard so many good things which just turned out to be just a full of crap.

The installation was very easy, clean and cheap. The installation doesn't mean a bunch of holes on your walls or things like that, in a few hour you could had your system functional. The offered services are one of the most important parts of the deal, they give you a lot of stuff a good service for almost the same money. If you have the time to check in internet or in everywhere else, you would see that they offered the best value for the price. You won't find any better. You can't have any problem with the user experience, it easy as chance a channel, as push a button and when you learn how to use the system even your kind can do it.

Easy to install. Takes no time and very hassle free. Easy to install for anyone. No tools needed or manual, really it's self-explanatory. Great product. Very great services that are offered and provided. Extensive coverage on security with this device makes it all worthwhile at the end. Love the services offered. For the price and the services overall great value. Very unique due to the value of the product. Not going to find a better value on any other device. Very easy to use and very accessible from many devices I own. Very accessible and the user has great control over the device and the tools their self.