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Overall Rating3.3 out of 5
See all 253 reviews & ratings

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Nest Reviews

ConsumerAffairs has collected 253 reviews and 642 ratings.

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Page 1 Reviews 0 - 10
Customer Service

Reviewed July 10, 2023

On March 25th I had my thermostats replace under warranty. I received the new thermostat on March 28 and used the label emailed to return on March 29th. I took the package in to FedEx location in Hoover, Al. The representative had an issue scanning the label. She called over her manager and he keyed something in and a labor printed. She placed the label over my label. Another label printed and she placed that one over the one the manager printed 2 weeks later I received an email from Google stating they had not received my thermostat.

I contacted Google and was told I needed to contact FedEx. I was told by FedEx that I could not create a claim Google needed to. I was told by the manager at the FedEx location they were not responsible once packages are dropped off. As of today Per FedEx, Google has not contacted them. Each time I call in to Google Nest and keep getting the run around. I ask to speak with a manager and every time the managers are busy. (Ex Randy and Frolan) Can anyone assist me on getting a contact email, address, or number to corporate so I can get some assistance? This has been going on since March 2023.

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Reviewed Feb. 21, 2023

Okay I will try to keep this clean but it's hard when you are $1200.00 down the drain because of this pathetic thermostat. So I got suckered into buying this Nest as I thought it would work fine coming from Google but no this thermostat has been designed by some fly by night tech geek that works for Google and should stick to building software for their search engine. Turning on eco mode sucks. It changes your settings when it thinks you're away when I'm standing in front of the device, the hot/cold setting blew out my high pressure switch ($1000.00) that I had replaced as it took forever to find the correct temp. The AC tech said "Good luck if you get 3 months out of this thing." The thermostat died 1 day after the 3 month mark so couldn't return it to the store as it's over 90 days old which cost (200.00). Do not buy this junk. It will destroy your AC unit or you'll be replacing the thermostat in a few months if not sooner taking it out of the box.

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    Reviewed Feb. 3, 2023

    The Nest thermostats are the most frustrating products I have ever encountered. If the wifi goes out for even a second the device disconnects. As the internet is still working, the device acknowledges that it is connected to the wifi but remains "offline" in the app until being manually restarted. Truly terrible design. Why would it not have been designed to automatically attempt reconnecting? It's insane that you expect people to have to manually restart it anytime there is a blip in the wifi. The Nest doorbell is able to handle that just fine but the thermostats are a constant problem.

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    Customer Service

    Reviewed Sept. 5, 2022

    I purchased thermostat, doorbell, 3 cameras and a hub. The hub kept disconnecting, I called many times, emailed, customer service kept telling me they will expedite it to their higher tier customer service dept. I answered their many requests for information of the hub, tried troubleshooting for weeks, no response to replace the hub. It doesn't work, they were giving me the runaround, they were still reviewing... Week after week... They have no plans to make this customer satisfied. Just give me the runaround... again and again. Terrible the way they can take your money and stiff you in the end. Replace the damn hub. And ship the defective one back and do your diagnostics on the defective one and let me move on with my life!!! Can't believe this is from a big company like this??

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    Reviewed June 6, 2022

    Purchased the expensive Nest cameras 3 years ago, one continued to fail every year and I had it replaced twice. Third time they stated it was out of warranty and I was SOL. I explained each camera never lasted a year, they didn't care. I am a security integrator and recommend these types of products to customers. I have removed the entire camera line as the company simply doesn't understand how to keep customers happy.

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    Customer ServiceStaff

    Reviewed June 3, 2022

    I have two indoor cameras which I bought from the original Nest company and two outdoor cameras bought within the last seven months. I've had several questions and like so many other companies you're routed to a foreign country. Hard to understand some of the people, they ask a LOT of questions that don't really pertain to the problem and, finally, never are able to resolve the problem. Tired of these companies that lie about great customer service. If they had great customer service it would be in the United States!

    They get anyone cheap to answer the questions you have regarding the expensive product you bought from them! They aren't trained well enough to answer questions! DO NOT buy the outdoor NEST camera. I pay for the additional history for all my cameras but it seems they don't pick up certain people! I don't need to see my husband, myself and the cats, I need to see the strangers that approach! Of course the Arlo cameras are even worse, don't go there.

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    Punctuality & Speed

    Reviewed April 19, 2022

    When I first subscribed to the Nest Service last year, the speed of the service was fantastic. I was able to open the Nest App and check all of the cameras installed in and around my house. Now, I more frequently encounter the spinning blue circle and the try again message. It is very frustrating when I am in my house equipped with a 1GB Internet connection and I receive a message that there is someone at my backdoor, the Nest App will only show a spinning blue circle. WTF!! That person could have already kicked down my back door and slit my throat while I am waiting on a spinning blue circle. Please consider your security carefully before you select the Nest Service.

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    Customer ServiceStaff

    Reviewed April 14, 2022

    After eight months of working as it should the Nest thermostat started displaying various messages, power out, no power to the RH wire, TOOLS, etc. I called the service 313-483-9127 line after spending hours online trying to get some assistance. The second or third person I spoke to was intelligent and thought he had solved the issue, thinking it was the base and had a new one sent, it did not solve the problem and for the next FORTY-FIVE days and six or more GOOGLE personnel and multiple hours of wasted time, they are doing nothing. Oh and I replaced it with a $27 Honeywell stat. Had an AC company do a service call to check the wiring that GOOGLE kept saying was the problem and was not and everything work perfectly.

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    Reviewed March 18, 2022

    My battery is dead. The thermostat has been running without a C-wire, in a power stealing mode. The battery has given up and even though I've installed a power connector to improve the situation with the C-wire, it's still in a situation where the battery can't recover the required charge to connect to wifi. It would be a very solvable problem if the battery could be replaced, which was possible with other models. It's frustrating that after only two years the product is broken and no repair is possible. I would not recommend this product for anyone who does not have a C-wire.

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    Customer ServiceStaff

    Reviewed March 2, 2022

    I'm exhausted from trying to resolve my Nest app account issue. Their customer service is horrible. Their rep Jonas kept interrupting me while I was explaining my issue, his focus was arguing with me.

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    Nest author review by Lisa Montgomery

    Formerly known as DropCam, the Nest Cam is a self-monitored camera that can be free-standing, mounted onto a tripod, or mounted onto any wall, including one with a metal surface thanks to its magnetic backing. The Nest Cam delivers a 130° wide-angle view straight to your mobile device so you always know when an unusual sound or movement is detected. Monitor your Nest Cam through a free app, which can also be linked to Nest’s thermostat and/or fire alarm/CO monitor to give your home total automation and security.

    • No service plan necessary: Every Nest Cam comes with a free 30-day trial of Nest Aware, which gives you continuous footage and storage for up to 30 days. Nest Aware packages start at $10 a month, but if you don’t want to pay the extra cost, you can still use your camera without paying any monthly fee.

    • Only buy what you need: Buy as many or few Nest Cams as you need for your home. Smaller homes might be fine with just one camera, while larger homes might want to buy two or three. Nest offers a discount when you buy three or more.

    • Potential discounts: Nest works with insurance companies and other security companies to offer discounts to customers who work with their partners. Check out their website to see if you’re eligible.

    • Geo-tracking: Because Nest Cam is linked to your phone, it knows when you’re away and will turn on automatically. If you have other Nest components, they will also turn on automatically when you are out of the house.

    • Clip and save: Your Nest Cam captures all the moments that happen throughout the day, even the ones you want to remember forever. With Nest Aware, you can clip and save your favorite moments to a separate drive.

    by Lisa Montgomery Home Automation Systems Advisor

    Lisa Montgomery is a seasoned journalist who has covered and reported on a variety of topics in the home automation industry for more than 15 years. Knowledgeable about the technology behind and the major players of home automation systems, residential security systems, smart thermostats and more, she is able to translate technical terms into language that consumers can understand and will find informative and useful.

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