Nest Reviews

Do not buy a Nest thermostat. I hate it's ridiculous to get any customer service/IT to help you with your items. They are expensive but when it comes to setting up it's ridiculous and god forbid you accidentally push something by accident!!! DO NOT BUY!!

Do not buy a Nest! Go with any other brand because Nest thermostats are defective. I'm on my third one in 18 months. They all break down with the same issue of being unable to connect to the wifi. It's a known defect by Google, so they will keep sending you a new one but it takes weeks and is an extreme hassle to go through the RMA process. Their customer service is terrible, constantly putting you on hold for 10+ minutes and then realizing they can't do anything so have to transfer you to someone else. On top of that they require you to pay for the replacement one up front until they receive the one you send back so you're basically out of pocket another $200-$300 for 2-3 weeks.

Absolutely terrible. They do this Eco setting where it gets high unless you’re actually in the room so every time I go upstairs tire upstairs is 80°. It’s so hard to worry. It does not connect well. Poor system.

I've been trying to remove my old house for 3 years now, I've tried everything. I have my new house added but can't remove the old house. Even ChatGPT can't figure it out. I see all the negative reviews so I'm assuming Nest just don't care what people are saying or try to fix anything.

The Nest thermostat and app were awesome before Google took it over. Having to log in via Google allows Google all kinds of access to the device and our personal profiles and info. Google upgrades for energy efficiency make our temperature often uncomfortable when it thinks we are not in the room and automatically changes the temperature. Our indoor pets suffer too when we are out of the house. Florida summer and it is really hot in the morning when it thinks we are absent. Have not found a way to disable this energy savings feature so having to keep it on eco mode with min and max temps all the time. Some features regulating this min and max do not work. Wastes energy instead of using my programmed time of day settings. Would not recommend. Cameras seem ok.

The google Nest doorbell is the worst piece of electronic equipment I’ve ever owned. Since day one it was unreliable, burdensome and more trouble than it was worth. It fell offline every other day and my internet is strong in every way. I paid for professional installation, paid for interim troubleshooting and now have to pay a 3rd professional to remove and replace it. Worst excuse of a security tool on the market. Throw your money anywhere else than this piece of garbage.

Worst thermostat but they are very smart to make money.

I’m in my third house with a Nest thermostat and it’s the third time I haven’t been able to pair my app with the thermostat. The device itself can connect with my Wi-Fi, but when I try to pair the app to the thermostat (both when it’s connected to the Wi-Fi and when it isn’t), during the pairing process the app will look for the Wi-Fi network and try to connect and it fails every time even though it’s the correct network and correct password. It is so frustrating. This is a common issue with the thermostat yet it has remained unresolved for years. There is nobody to talk to in order to troubleshoot. Just a useless AI bot that despite being a common issue doesn’t recognize the issue. The entire purpose of getting a Nest thermostat is so you can pair it with the app and control it from anywhere. Without being able to pair the app to the thermostat it’s just a stupid thermostat you have to control manually when you are in front of it. It is a waste of money.

Nest thermostat sucks. Can never connect via phone now, says router is outdated. Set temp today at 75, was a cool day and came in and air sets itself at 71, happened twice in 2 hours. Horrible system and no one to deal with about these issues. Will never purchase this garbage again.

Yesterday I had an event outside my window that I wanted to pull footage from. I checked within my 3 hour window that comes standard without a subscription and to my surprise the footage wasn't available yet older events were recorded. I immediately purchased a subscription to see if that would grant me access to any footage that may not have been displaying with the free service. I did not see any additional footage. I reached out to costumer service to learn why this happened. They were unable to see why this happened nor connect me with someone who could. No network connection loss, nothing. I am deeply dissatisfied with this level of service because it doesn't help me prevent the issue from happening again.

I loved the service and since I do heat and air I recommended Nest products to all my customers. But when I made the switch to Google app from nest app all changed. It’s always freezing up and very slow. So basically the best products is good but the app that control everything is so bad. I just don’t understand why won’t Google work on it.

The Nest thermostat was installed by the professional who installed my furnace. First year everything worked fine. I don't have AC, so only use this in winter. About 6 weeks into my second second season using Nest, it stopped working correctly. No matter what temperature I have set, it has a mind of its own. About half the time I get the temp that I set. Half the time my temperature gets stuck somewhere between 61 and 66. Very uncomfortable trying to shower in the morning. This has been a known issue for years with no solution. I spent over an hour on the phone with them trying ridiculous attempts to fix the issue. Just a frustrating waste of time. Check the Google forums. Lots of customers have been complaining about this exact same issue for at least 5 years. There doesn't seem to be any solution.

Cameras routinely fail to load video on Google Home app as they are no longer supported in Nest, furthermore fail for low battery even if hardwired to electrical outlet. Smoke detectors routinely alert randomly with no smoke or steam, they will also not link to Home app or wifi. Lastly the thermostat continuously changed the temperature in the house regardless of what WE the owners set. I literally had to lock the thermostat out from wifi converting it to a basic thermostat controller. Biggest regret was not reading reviews and spending thousands of dollars on equipment that became unsupported by Google within a very short period of time. Google doesn’t care about its customers and views everyone as dumb consumers ready to be taken advantage of. My advice, get rid of Gmail, use a different internet search engine and absolutely do not buy their products.

This system was awesome before Google bought it and screwed it all up. The app is terrible. Live stream is constantly down and my camera just randomly won't connect. I have a camera directly about my router and it still loses connection.

I’m very disappointed with Nest and their recent decision to drop support for their devices. I knew it was coming, but when it finally happened it left me with no Wi-Fi connection and no ability to access my thermostat remotely while away. It seems incredibly petty to shut this off when the thermostat was working perfectly, and remote access was essential — especially during the winter. I had important settings enabled, including safety warnings. Losing remote access without any reasonable alternative could have been catastrophic. Even though I have my home checked while I’m away, this still could have resulted in serious damage from a freezing home.

I had two thermostats one for my garage and one for my house. Got an email saying I had to update the new thermostat. Looks like crap. It sticks way out from the wall and can't get it to work. My old thermostat if you had to ask me which one was more modern I would have picked the older one. I'm not sure why they couldn't make it compatible. Also not sure why they needed to have this huge backing plate for the new one. The old one had a nice square I can't use the new one because there's trim next to the thermostat and the new backing plate is so big you can't be close to anything.

I bought a Nest thermostat and it has worked great with my phone app and my Alexa app. So when they updated the software on my iPad and iPhone, nothing works. I was told that my nest thermostat is now not compatible with their existing software. So now to change the temperature I have to do it from the thermostat or buy another higher version.

The Nest keeps ignoring my settings and changing the temperature in my house. My wife is legitimately concerned about the safety of our newborn. Every employee at Google should be embarrassed by this product.

NEST is a total POS. I set the temp and google decides on a different temp higher or lower. They decide. So infuriating. Come home and the house is an ice box. For no reason Google lowered the temp to what I slept to 5 night ago randomly - 'cause it's "learning" then while I was sleeping last night I wake up and it decided because there was no movement to eco it up to 82. TOTAL Piece of SH!T.

Had the product for 3 years now, on front and rear doors. Last couple of days the rear door camera is black screened as if it's not connected (hardwired). Every year during the winter, front camera says battery low and no picture is available, but the camera is hardwired so how could it have a low battery and not work? Time now my they charge too much for the yearly script for such a problematic product. Buy a different product and do your research.

The Google Nest thermostat is absolutely awful! Constantly malfunctioning, no support number or email for help. It's 95 degrees in my house at midnight, cannot sleep but the thermostat says it's set to cool. Do not buy. Google should be sued for selling this piece of crap and making people freeze or sweat to death and spend a ton of money for it!

Horrible!!! No customer support at all. RUN from this thermostat!!! You can’t get any help and the thermostats are always having issues. I have tried to go online to fix the problem. Finally called my HVAC person and he suggested removing Nest. We did. Thank God.

This camera system is the absolute worst I've had to deal with.. Setting up could not have been more difficult and impossible. Only was able to get one of the cameras to work out of four. Good luck if you decide to ignore these reviews.

This review is specific to the Google Nest Outdoor Camera with Floodlights. I have 3 of the low Voltage Google Nest Outdoor Cameras which were painful to get set up and powered, but once working have been very reliable. The Google Nest Outdoor Camera with the 2 floodlights has been a different story. The concept is great - It's designed to be replace a 2 gang outdoor floodlight. The 1st one that was installed died after several months because the connector between the base and the camera was not designed to be hermetically sealed, so water got in it and fried the connector so it looked like a piece of burnt meat.

This is a garbage product. I have 6 Nest cams with subscription, so slow to play back. I wish APPLE COMES OUT WITH A CAMERA FOR HOMES. I HATE GOOGLE. UNREAL PRODUCT. THEY DON'T LET LEAVE A REVIEW ONLINE. ALWAYS not available. THIS COMPAMY IS DEAD 15 years so sure like Yahoo

I changed phones and now I cannot reconnect to the Nest. I’ve tried all options shared online but nothing works. I went to factory reset and nothing. I hate the Nest. I’m going to look for something else.

Do NOT buy the Google Nest! We have had nothing but issues, since we bought it not too long ago. Instead of Google making it right, they want us to spend another $300. We have tried to resolve this with customer service, but they won’t do anything.

I am not able to view my safe clips from Nest doorbell camera with my subscription. Nest will only replace with a refurbished one, which I do not want. So this is why I would not order another Nest product. Yes it’s was under warranty, with an expensive subscription.

One of the WORST products by far. Worked great for the 1st 4 days. After I adjusted the temp using the app. The system kept showing an error message that the power wasn't going towards the RC wire. Everything was wired correctly. Finally deleted the app and the system kicked on perfectly fine. Next day, I manually turned down the temperature using the dial. Here it goes again. Stopped working! This is the worst peice of crap I have ever seen. Whoever created this, obviously set the temp and never adjusted it ever. Had to pay someone $50 to install it, now I have to pay for someone to remove it.

I keep my Nest Thermostats on a minimum when away and at a personal level while at home. I never schedule, but Nest is so smart it creates a schedule. Checking my usage and history my heat was coming on based on some schedule I as a human did not set, even when I was not at home and supposedly on ECO. My suggestion is to check your schedule and eliminate all but the ones you chose. This makes my ECO leaves a joke. There should be a way to enter a command which says "Do not allow scheduling". This could avoid the above ghost scheduling and save you money and do a better job than Google to save the planet.

I have purchased couple of products, bell and camera, thermostat and smoke detector from Nest. I hoped that these products will last couple of years but one product failed within 6 months (smoke detector) and now camera and bell are not working. I called the Google support because that is now the support (I believed google purchased them) and wasted my 1 hour to chatting them explaining and running back and forth and at the end I was told that, "Your warranty is done... Have a good day, is anything else we can help you with??" Do not buy these products. They are poorly engineered and I suspect that are not gone through proper approval process for consumers.

On March 25th I had my thermostats replace under warranty. I received the new thermostat on March 28 and used the label emailed to return on March 29th. I took the package in to FedEx location in Hoover, Al. The representative had an issue scanning the label. She called over her manager and he keyed something in and a labor printed. She placed the label over my label. Another label printed and she placed that one over the one the manager printed 2 weeks later I received an email from Google stating they had not received my thermostat.

Okay I will try to keep this clean but it's hard when you are $1200.00 down the drain because of this pathetic thermostat. So I got suckered into buying this Nest as I thought it would work fine coming from Google but no this thermostat has been designed by some fly by night tech geek that works for Google and should stick to building software for their search engine. Turning on eco mode sucks. It changes your settings when it thinks you're away when I'm standing in front of the device, the hot/cold setting blew out my high pressure switch ($1000.00) that I had replaced as it took forever to find the correct temp. The AC tech said "Good luck if you get 3 months out of this thing." The thermostat died 1 day after the 3 month mark so couldn't return it to the store as it's over 90 days old which cost (200.00). Do not buy this junk. It will destroy your AC unit or you'll be replacing the thermostat in a few months if not sooner taking it out of the box.

The Nest thermostats are the most frustrating products I have ever encountered. If the wifi goes out for even a second the device disconnects. As the internet is still working, the device acknowledges that it is connected to the wifi but remains "offline" in the app until being manually restarted. Truly terrible design. Why would it not have been designed to automatically attempt reconnecting? It's insane that you expect people to have to manually restart it anytime there is a blip in the wifi. The Nest doorbell is able to handle that just fine but the thermostats are a constant problem.

I purchased thermostat, doorbell, 3 cameras and a hub. The hub kept disconnecting, I called many times, emailed, customer service kept telling me they will expedite it to their higher tier customer service dept. I answered their many requests for information of the hub, tried troubleshooting for weeks, no response to replace the hub. It doesn't work, they were giving me the runaround, they were still reviewing... Week after week... They have no plans to make this customer satisfied. Just give me the runaround... again and again. Terrible the way they can take your money and stiff you in the end. Replace the damn hub. And ship the defective one back and do your diagnostics on the defective one and let me move on with my life!!! Can't believe this is from a big company like this??

Purchased the expensive Nest cameras 3 years ago, one continued to fail every year and I had it replaced twice. Third time they stated it was out of warranty and I was SOL. I explained each camera never lasted a year, they didn't care. I am a security integrator and recommend these types of products to customers. I have removed the entire camera line as the company simply doesn't understand how to keep customers happy.

I have two indoor cameras which I bought from the original Nest company and two outdoor cameras bought within the last seven months. I've had several questions and like so many other companies you're routed to a foreign country. Hard to understand some of the people, they ask a LOT of questions that don't really pertain to the problem and, finally, never are able to resolve the problem. Tired of these companies that lie about great customer service. If they had great customer service it would be in the United States!

I'm so frustrated with the ongoing Nest app issues. Before Google took over the company, there were fewer problems with the service and the app either being extremely slow or with it crashing altogether. I have the doorbell camera and 2 outside security Nest camera which in themselves perform good but the iPhone app is always crashing or simply just giving a spinning blue refreshing circle. I have 1 tb service so it's not my speed. The app stops playing video playing and just halts and you can't get it to continue playing. So many online complaints. With having to pay for the yearly service, Google should provide a better app and fix it NOW.

When I first subscribed to the Nest Service last year, the speed of the service was fantastic. I was able to open the Nest App and check all of the cameras installed in and around my house. Now, I more frequently encounter the spinning blue circle and the try again message. It is very frustrating when I am in my house equipped with a 1GB Internet connection and I receive a message that there is someone at my backdoor, the Nest App will only show a spinning blue circle. WTF!! That person could have already kicked down my back door and slit my throat while I am waiting on a spinning blue circle. Please consider your security carefully before you select the Nest Service.

After eight months of working as it should the Nest thermostat started displaying various messages, power out, no power to the RH wire, TOOLS, etc. I called the service 313-483-9127 line after spending hours online trying to get some assistance. The second or third person I spoke to was intelligent and thought he had solved the issue, thinking it was the base and had a new one sent, it did not solve the problem and for the next FORTY-FIVE days and six or more GOOGLE personnel and multiple hours of wasted time, they are doing nothing. Oh and I replaced it with a $27 Honeywell stat. Had an AC company do a service call to check the wiring that GOOGLE kept saying was the problem and was not and everything work perfectly.