Nest Reviews

Yesterday I had an event outside my window that I wanted to pull footage from. I checked within my 3 hour window that comes standard without a subscription and to my surprise the footage wasn't available yet older events were recorded. I immediately purchased a subscription to see if that would grant me access to any footage that may not have been displaying with the free service. I did not see any additional footage. I reached out to costumer service to learn why this happened. They were unable to see why this happened nor connect me with someone who could. No network connection loss, nothing. I am deeply dissatisfied with this level of service because it doesn't help me prevent the issue from happening again.

I loved the service and since I do heat and air I recommended Nest products to all my customers. But when I made the switch to Google app from nest app all changed. It’s always freezing up and very slow. So basically the best products is good but the app that control everything is so bad. I just don’t understand why won’t Google work on it.

The Nest thermostat was installed by the professional who installed my furnace. First year everything worked fine. I don't have AC, so only use this in winter. About 6 weeks into my second second season using Nest, it stopped working correctly. No matter what temperature I have set, it has a mind of its own. About half the time I get the temp that I set. Half the time my temperature gets stuck somewhere between 61 and 66. Very uncomfortable trying to shower in the morning. This has been a known issue for years with no solution. I spent over an hour on the phone with them trying ridiculous attempts to fix the issue. Just a frustrating waste of time. Check the Google forums. Lots of customers have been complaining about this exact same issue for at least 5 years. There doesn't seem to be any solution.

Cameras routinely fail to load video on Google Home app as they are no longer supported in Nest, furthermore fail for low battery even if hardwired to electrical outlet. Smoke detectors routinely alert randomly with no smoke or steam, they will also not link to Home app or wifi. Lastly the thermostat continuously changed the temperature in the house regardless of what WE the owners set. I literally had to lock the thermostat out from wifi converting it to a basic thermostat controller. Biggest regret was not reading reviews and spending thousands of dollars on equipment that became unsupported by Google within a very short period of time. Google doesn’t care about its customers and views everyone as dumb consumers ready to be taken advantage of. My advice, get rid of Gmail, use a different internet search engine and absolutely do not buy their products.

This system was awesome before Google bought it and screwed it all up. The app is terrible. Live stream is constantly down and my camera just randomly won't connect. I have a camera directly about my router and it still loses connection.

I’m very disappointed with Nest and their recent decision to drop support for their devices. I knew it was coming, but when it finally happened it left me with no Wi-Fi connection and no ability to access my thermostat remotely while away. It seems incredibly petty to shut this off when the thermostat was working perfectly, and remote access was essential — especially during the winter. I had important settings enabled, including safety warnings. Losing remote access without any reasonable alternative could have been catastrophic. Even though I have my home checked while I’m away, this still could have resulted in serious damage from a freezing home.

I had two thermostats one for my garage and one for my house. Got an email saying I had to update the new thermostat. Looks like crap. It sticks way out from the wall and can't get it to work. My old thermostat if you had to ask me which one was more modern I would have picked the older one. I'm not sure why they couldn't make it compatible. Also not sure why they needed to have this huge backing plate for the new one. The old one had a nice square I can't use the new one because there's trim next to the thermostat and the new backing plate is so big you can't be close to anything.

I bought a Nest thermostat and it has worked great with my phone app and my Alexa app. So when they updated the software on my iPad and iPhone, nothing works. I was told that my nest thermostat is now not compatible with their existing software. So now to change the temperature I have to do it from the thermostat or buy another higher version.

The Nest keeps ignoring my settings and changing the temperature in my house. My wife is legitimately concerned about the safety of our newborn. Every employee at Google should be embarrassed by this product.

NEST is a total POS. I set the temp and google decides on a different temp higher or lower. They decide. So infuriating. Come home and the house is an ice box. For no reason Google lowered the temp to what I slept to 5 night ago randomly - 'cause it's "learning" then while I was sleeping last night I wake up and it decided because there was no movement to eco it up to 82. TOTAL Piece of SH!T.