Nest Reviews

My battery is dead. The thermostat has been running without a C-wire, in a power stealing mode. The battery has given up and even though I've installed a power connector to improve the situation with the C-wire, it's still in a situation where the battery can't recover the required charge to connect to wifi. It would be a very solvable problem if the battery could be replaced, which was possible with other models. It's frustrating that after only two years the product is broken and no repair is possible. I would not recommend this product for anyone who does not have a C-wire.

I'm exhausted from trying to resolve my Nest app account issue. Their customer service is horrible. Their rep Jonas kept interrupting me while I was explaining my issue, his focus was arguing with me.

Nest should go under a class action suit by thousand of user!!! For many after a year or two when ringing the bell the camera goes blind and one cannot talk or see the ringer!! The reason which is a strongly held secret by Google Nest is that there is a Non replaceable battery inside the doorbell Hello as such the unit becomes useless!!! This is a well known and guarded secret by Nest because if exposed it would have to exchange endless Hello Nest doorbells!!! Someone should take a class action against them because the lifetime of the product is very limited and one has to spend again approx $250 every few years to buy a new bell door!!! The comers indeed will work but when one rings the chime will cut off and the picture goes blind!!! What a bluff Nest!!!

It is nice to be able to monitor your thermostat remotely. Unfortunately you need to. It turns itself on and off, switches from Home and Away modes and enters Eco all on it's own. Very, very frustrating. Hard to recommend this product. I also bought the Nest doorbell and it stopped working in less than a year.

As much as I like the NEST products usability and look, the reliability is unfortunately terrible. I'm at my 4th thermostat in a little bit over 4 years now. In the past, Google support has been able to diagnose the failures and send me a replacement thermostat. The last time however, the thermostat was erratic and not responsive through remote or manual controls. It would start my furnace randomly and would reset itself. I had to turn off the whole system. Being in January, I could not wait days to get a replacement, so I purchased one myself and reinstalled it. It fixed the problem.

I bought my first Nest thermostat and it went bad after about a year and Nest finally sent me a refurbished unit. While waiting on the unit to arrive I bought a 2nd Nest thermostat and planned to just save the refurbished one they were sending me as a backup. Bought the 2nd one in April 2021 and now in December 2021 (8 months!) it has gone bad. I was noticing that the stat was dropping the WiFi connection and upon further examination discover that it was doing so because of a low battery. Finally the thermostat completely went dead and would not power on. I contacted Nest support chat and was told I would have to charge the unit using a micro USB cable. I charged it for the 2 hours recommended and then connected it back to the baseplate and it would not power on. We spent the night in the cold.

Nest is a complete piece of trash. I will never buy or recommend this product to anyone or my customers again. They are complete garbage. After two years of replacing them with the latest ones they all of a sudden stop working correctly. I called to speak to Nest about the issue and spent two hours on the phone and they told me to charge them via a regular power cord and it’s still not working. The thermostats just will not stay connected to WiFi because it won’t charge. I called back and now I’m being told my WiFi is draining the power from the thermostat and I should disconnect them for 24 hours. A smart product needs to be disconnected from the WiFi because my WiFi is draining the battery? Have you ever heard any dumb ** like that?

Thermostat will not connect to working wifi. Error message. Will work manually. I manually set my thermostat to 60 before I left for five days. However, because app wasn't working I couldn't monitor temp. When I returned my house was at 40. Took more than 3 hours to rise ten degrees. The Nest is a horrible product. I feel that it's in charge of me not the other way around. I will be returning it as it is unreliable and not easy to control.

Installed pretty easily and started working right off the bat. However, suddenly stopped working. Still had video, but no alerts when people showed up. Door chimes stopped as well. Decided to contact nest support after being unable to use their web problem-solving. Go through the usual algorithm, till you get to the topic you are looking for. They tell you support will be there shortly. After ~ 5 minutes, line went dead. So I called again, and this time, after a further long wait, recording announces unable to help, phone back another time. Device is going back into the box and returning it to Costco.

We bought the whole package and had a Nest Pro install it in our new house. Two thermostats, about 7 carbon monoxide/fire detectors, one indoor camera, two outdoor, doorbell, and door sensors throughout. It worked fairly well for the first few years with just minor flaws... but when we moved and took the system with us.. IT FAILED. We went to go set up our cameras at our new house and tried turning them on. Indicator light turned on then went off on THREE of the cameras. So I called for tech support. They had me try many things before they then hung up on me. So I thought it was just an accident and they would call me back like they said they would. NO CALL, so I called back and they made me try all the things again but it went silent and eventually they just hung up again.

When I contacted Google for assistance the person hung phone up on me. Basically this camera is crap. I had 2. Now I'm gonna go to different company. Non wifi Google Nest cams are a waste of your hard earned cash.

Loyal Nest customer with multiple products. Purchased Nest doorbell to compliment the other Nest cameras and the product will not activate/come online. Google Nest told me it was defective and sent a replacement with the same issue. I spent hours and hours and hours troubleshooting with them and it will not work. I even spent $100 on a Nest pro who couldn't resolve the problem. Nest refuses to take the product back and refund my $229 and the Nest pro. The Google acquisition of Nest has been terrible for the consumer. I am appalled how they treat customers and will never ever purchase their products again.

Google screwed Nest up beyond belief. My system is no longer works. Nest is no longer compatible with any TV or TV App. Waste of money. Do NOT migrate your account if you’re already up and running. New users are screwed. Google should buy back my perfectly working system before they bought Nest and screwed everyone over. One of the richest companies on the planet and they can be bothered. Joke!!

A big company that doesn't offer good customer service. I had issues with the Nest thermostat, and they sent me a refurbished one and I sent my thermostat back. The unit they sent me was incomplete - it was missing the back part of the unit. Many personal issues did not allow for the unit to be installed in a timely basis. They will not send a replacement back. For the pennies it costs them to do, they have lost a customer for life. And I hope many more.

I cannot log in to my Nest account because I changed cell phone number. I have an account for at least 5 years and 7 cameras connected but no access because I simply cannot receive the access code by SMS. I even went to the new Google store in Chelsea NY and they weren't able to help. Their recommendation was to try to recover my number with T Mobile. I tried but the number was transferred to Verizon. Tried them too and the number belongs to a customer but when I call I get an out of service message. It's unbelievable that a company like Google/Nest is unable to verify my account and grant me access.

I am very disappointed in the way I was treated by the customer service department. My outdoor camera was not working because the wire was damaged which was shocking as it should be able to hold up against the outdoors. When I spoke to customer service they did not offer much help which is upsetting as I am a loyal customer with all Nest products throughout my home. I have had other devices such as ring and when anything like this happens they are happy to help as it is a safety issue to not have a working camera and the fact that I pay a fee to Nest have a working camera. I hope things change with their policies.

PLEASE PLEASE DO NOT BUY ANY OF THEIR PRODUCTS!!!! I bought the entire system all NEST products. Spent over 2k and one of my thermostats went off of my app, and stopped working a week ago.. Spent several hours today, not to count on the last week.. to have the customer service rep.. laugh at me and put me on hold for 20 minutes and then come back on the line to ask me the same questions.. It is 128 degrees where I live and they advised that my product is under warranty however I would have to send my thermostat to them and then wait 10-15 days for a replacement.. I will be taking all of my Google and NEST products out of my home.. Please do not buy these products the un-professionalism and incompetent service will drive you to purchase other products..

Terrible experience dealing with Google Nest. I have had it for many years and sold the house it was attached to and no longer needed Nest Aware. Not keeping up with when the yearly auto renew happens I was charged yesterday 6/30/2021 and reached out to them today to explain that I no longer lived this home or had the system and since the subscription got renewed yesterday I would like to cancel it and get a refund. I was denied my refund after canceling and only being charged yesterday. Very disappointed in the level of customer support. Not to mention in these difficult times big business trying get every cent they can while hurting the everyday people this wrong and Google should be ashamed Google multi billion dollar company can't refund someone 120.00. Terrible customer services and leadership practices.

I bought the 3rd generation thermostat 2 years ago. Easy installation and classy look. Last year went on vacation mid winter and found the thermostat offline and house cold. Fixed that. Now it sets its own temperatures. Summer is here. I set at 72 and come home and it’s set at 80. It offline for no reason and now base won’t charge!! Going back to my old thermostat where I set and forget it. Very dissatisfied.

We have had a best thermostat for over 2 years now. The other day it just fell right off the wall. I picked it up and the ring was dented. It’s difficult to turn when trying to change the temperature so I have to use the app. Used the customer service chat feature and spoke with Courtney. Her response was for me to buy a new thermostat. No offer to assist no apologies that it’s faulty and fell off the wall. Just buy a new one. I wasn’t looking for a free one. Just options. Can I take it somewhere to be repaired? Can I buy the parts. Nothing. Horrible service. I will be replacing it with a non-Nest device and removing their other items from my home.

When I built my home I was encouraged by the builder to integrate the Nest sensor system. In retrospect, I am sorry I did. Google Nest is all about making money, not protecting you and your home. The sensor and thermostat installations keep changing so the mounting and wiring has to be changed as well. The system is hugely expensive and not plug-in-play. Nest has figured out a way to do that to your wallet.

Every time I sign into NEST APP, there is a question for a verification code. I have to tell Nest to send the code repeatedly and when it isn't sent, I get locked out with an error message telling me to try later. I WANT RESPONSIVENESS AND ACCOUNTABILITY FROM NEST!!! I pay for this service and I am not "trying again" because Nest is incompetent and unresponsive!! How about some CUSTOMER SERVICE!!!

I installed two Nest Learning Thermostats and One Nest E. I was told by customer service that I would not need a c-wire with these models. I had the thermostats professionally installed by HVAC professional. One thermostat required extending the wiring and they suggested I call an electrician. I called Ontech, which is the company that Nest has partnered with to do installations. The scheduling was easy and a young man in a Direct TV truck showed up. He used a two wire nuts to extend the wires and had to use the plate to bring the thermostat off the wall to accommodate the wire nuts. I left a two week work trip and was informed by my dog sitter that we had run out of heating oil and the house was 80 degrees. I returned home to find that the zone where the Ontech technician installed the thermostat was set at 60 degrees but was reading 80. The installation shorted out the zone control valve on the furnace and it was stuck open.

I bought 2 devices (Google Nest Third Generation) and both of them stopped working. The first one only lasted a few months. The second one lasted just over 2 years. Since it was out of warranty period, they refuse to do anything about it. The customer service is also unhelpful. Basically made me repeat the same steps over and over even though it did nothing. Finally, they just said, "Sorry too bad. We're not going to replace it." Horrible device and experience. Never buying another one of these devices; instead will try Honeywell or Ecobee.

Google Nest's customer service is ABOMINABLE. I have spent a total of 400 hours in the last 4 weeks (I have physically calculated this through my phone log) on the phone with them to try and resolve issues with the Google Nest Router. They don't even publish the Wifi Customer Service number, so every time I have to explain my issues to someone in the thermostat department, only to be left on hold again.

Bought three Google Nest cameras. One has never worked. I've been trying since Christmas to get this resolved. After hour on the phone with people who have no clue as to what they are talking about I finally got to talk to a so called supervisor named Milly. She seemed to know how to fix the trouble. Promised me an email with return shipping labels. This was supposed to arrive within 5/10 minutes and 24 hours later no response. She also promised to call me within 24 hours to check to see if I had received the shipping labels, no response after 24 hrs.

There’s not enough characters for me to cont.

Love my Google Nest. I love being able to control the lights and temps and be able to see packages getting delivered! I recommend this to everyone! Even helped my mother get her home system set up! She loves it also!

I have medical issues so I purchased the Nest Hub Max so my family may use the camera to check on me. The camera has worked sporadically at best. After many emails and a 230 minute support call they say send it back for them to look over. They won’t send me a replacement now unless I purchase another one. Or I can wait 3 weeks to ship it back. Let them look it over and then send me a new one. I bought it for safety reasons.

We purchased a Nest system from Dish. It alerts us to every cat, dog or bug near the camera. It is slow to message about movement. A vehicle may come and go before you are notified. The video seems to miss movement. The camera will show me returning home never having captured me leaving. The range is not that great. Nest also goes offline frequently.

Love the cameras and auto detection face recognition. Love the alerts but I get way too many alerts. Just wish outside movement was based off of larger screen size movement vs far away cars driving by.

Please don't purchase Nest Thermostat. I had mine for 5 months before it broke. I contacted them they want me to pay for another one and they send me a replacement screen for the one I have. I wish I would have read the reviews before I purchased. Everyone has the same issue with the Thermostat where you lose signal and it won't connect to wifi. Why should I have to pay for another Thermostat and wait for you to refund me my money for selling defective products.

Nest thermostats are worthless and flawed. We bought a brand new home that included 3 Nest thermostats, which we thought would be helpful. First discovered that the initial deep programming that was complex and not intuitive to set up. We even hired an expert to come in and set up the initial programs. However, afterwards, settings change on their own, Nest Sense is impossible to turn off, and none of the thermostats can be operated manually. FYI, the room temp is 67 degrees. We turn to the heat mode and set the temp at 70 degrees. The heat does not come on and the thermostat informs you that the room temp will be "reached in 4 hours". Evidently, the thermostat has been "learning" that we previously did not call for heat this time of the day, so it will not turn the heat on now.

From the beginning I have issues, and now we have 3...three sets of issues. And who can you speak to about a Nest operation issue...NOBODY. I'm not sure I've ever had a product that's company was as big as NEST that has virtually no support and the manuals are so poorly written that my granddaughter could figure out the thermostat maybe and write a better "How to operate" the Nest better than their writers for Nest. Don't buy it. It's not worth it! Too many issues and they haven't worked them out, obviously, from all the complaints. I wish I had known about this site prior to buying the third one.

I have used a Nest thermostat for a couple of years. It all worked great, I could monitor heating system remotely which was essential in the winter due to radiant circulated hot-water heating in the floor, which if allowed to freeze will destroy the foundation. I understand Google bought Nest this year. Suddenly, nothing works. I can't log on to my Nest Account, can't monitor heat remotely, I can't even log onto my Google account. They tell me they're sending me links to change my passwords, but the links are to blank web pages. Save yourself a lot of grief, folks. Find a product other than Nest by Google. It's a train wreck, and there IS no tech support at all.

After one month the Nest thermostat gave a power error and the support department determined the thermostat was faulty and sent me a smart post label to ship back my thermostat. The label provided to me was apparently to a Warehouse that is no longer In use. Due to this they are unable to locate my thermostat. Two months of back-and-forth emails and phone calls it is determined that I will not be receiving a replacement and that nest is not a trustworthy company. It’s not my fault they sent me a label to a warehouse that doesn’t exist. Since they cannot locate my thermostat they tell me that they can’t send me a replacement. I gave up and filed a dispute with my credit card company and hopefully will be receiving a refund. I would not recommend purchasing anything from them as they do not fulfill warranty agreements and do not treat their customers with respect.

Worst product ever. It took me months to undo all of the smart settings so that I can actually use the thing. Now I don't have air conditioning this whole weekend because Nest decided to lock up for some silly error. I am not happy. I live in Florida and I'm extremely hot. I will be getting a regular thermostat as soon as I can, meanwhile, I get to deal with the Florida heat. And yes it is still hot in November in Florida. I am so incredibly unhappy.

I purchased a Nest thermostat earlier this year. After 8 months, the thermostat's wifi capability failed with a "w5" error. It was diagnosed and deemed defective by Google. They offered to send me a new one within two weeks of receiving mine, or I could set up a Google Pay account, have one shipped and then return mine. I opted for the third option they never mentioned but is listed on the Nest Labs Warranty website they linked to. Apparently the 2-year warranty, as stated, comes with a money back guarantee. It states I am entitled to a refund. However, Google has refused to honor that warranty. I was told that they do not honor the Nest Labs warranty, and will only replace it on their terms.

If you have ever called Google with a defective Nest thermostat under warranty it has been a very good experience. They promptly diagnose the issue and if the unit is defective they rush you a new one and you return the old one in order to not be charged for a new nest. Recently the process has changed. If you call now they will work with you to diagnose the issue and if the unit is defective they ask for your Gmail account; no other email account is sufficient. If you don’t have one, they will ask you to create it. They will finally send you an email which takes a day to arrive, but tell you over the phone you are all set and the new nest will be delivered. It turns out this is not the case.

BE AWARE!! Nest thermostat, the worst and most expensive experience ever which is called “SMART thermostat”. I bought Nest 3 smart learning thermostat from my gas provider company back in May 2019. It was working fine and I was so happy thinking it will save money for a long run (aside from its cool design) but NO. I was so wrong. In Jan 2020 it first started giving E102 error indicating W1 is experiencing overcurrent after 7 months of use (both AC and heat). From the first place, I never thought it was Nest thermostat causing that so I called for HVAC technician to come over and check. He did check everything and could not find any issue with my HVAC so he hooked wires back to my old thermostat so that I can have heat for the winter. He recommended not to use Nest thermostat as his customers complained about this unit as well (I wish I would listen to him).