Nest Reviews

Had the product for 3 years now, on front and rear doors. Last couple of days the rear door camera is black screened as if it's not connected (hardwired). Every year during the winter, front camera says battery low and no picture is available, but the camera is hardwired so how could it have a low battery and not work? Time now my they charge too much for the yearly script for such a problematic product. Buy a different product and do your research.

The Google Nest thermostat is absolutely awful! Constantly malfunctioning, no support number or email for help. It's 95 degrees in my house at midnight, cannot sleep but the thermostat says it's set to cool. Do not buy. Google should be sued for selling this piece of crap and making people freeze or sweat to death and spend a ton of money for it!

Horrible!!! No customer support at all. RUN from this thermostat!!! You can’t get any help and the thermostats are always having issues. I have tried to go online to fix the problem. Finally called my HVAC person and he suggested removing Nest. We did. Thank God.

This camera system is the absolute worst I've had to deal with.. Setting up could not have been more difficult and impossible. Only was able to get one of the cameras to work out of four. Good luck if you decide to ignore these reviews.

This review is specific to the Google Nest Outdoor Camera with Floodlights. I have 3 of the low Voltage Google Nest Outdoor Cameras which were painful to get set up and powered, but once working have been very reliable. The Google Nest Outdoor Camera with the 2 floodlights has been a different story. The concept is great - It's designed to be replace a 2 gang outdoor floodlight. The 1st one that was installed died after several months because the connector between the base and the camera was not designed to be hermetically sealed, so water got in it and fried the connector so it looked like a piece of burnt meat.

This is a garbage product. I have 6 Nest cams with subscription, so slow to play back. I wish APPLE COMES OUT WITH A CAMERA FOR HOMES. I HATE GOOGLE. UNREAL PRODUCT. THEY DON'T LET LEAVE A REVIEW ONLINE. ALWAYS not available. THIS COMPAMY IS DEAD 15 years so sure like Yahoo

I changed phones and now I cannot reconnect to the Nest. I’ve tried all options shared online but nothing works. I went to factory reset and nothing. I hate the Nest. I’m going to look for something else.

Do NOT buy the Google Nest! We have had nothing but issues, since we bought it not too long ago. Instead of Google making it right, they want us to spend another $300. We have tried to resolve this with customer service, but they won’t do anything.

I am not able to view my safe clips from Nest doorbell camera with my subscription. Nest will only replace with a refurbished one, which I do not want. So this is why I would not order another Nest product. Yes it’s was under warranty, with an expensive subscription.

One of the WORST products by far. Worked great for the 1st 4 days. After I adjusted the temp using the app. The system kept showing an error message that the power wasn't going towards the RC wire. Everything was wired correctly. Finally deleted the app and the system kicked on perfectly fine. Next day, I manually turned down the temperature using the dial. Here it goes again. Stopped working! This is the worst peice of crap I have ever seen. Whoever created this, obviously set the temp and never adjusted it ever. Had to pay someone $50 to install it, now I have to pay for someone to remove it.

I keep my Nest Thermostats on a minimum when away and at a personal level while at home. I never schedule, but Nest is so smart it creates a schedule. Checking my usage and history my heat was coming on based on some schedule I as a human did not set, even when I was not at home and supposedly on ECO. My suggestion is to check your schedule and eliminate all but the ones you chose. This makes my ECO leaves a joke. There should be a way to enter a command which says "Do not allow scheduling". This could avoid the above ghost scheduling and save you money and do a better job than Google to save the planet.

I have purchased couple of products, bell and camera, thermostat and smoke detector from Nest. I hoped that these products will last couple of years but one product failed within 6 months (smoke detector) and now camera and bell are not working. I called the Google support because that is now the support (I believed google purchased them) and wasted my 1 hour to chatting them explaining and running back and forth and at the end I was told that, "Your warranty is done... Have a good day, is anything else we can help you with??" Do not buy these products. They are poorly engineered and I suspect that are not gone through proper approval process for consumers.

On March 25th I had my thermostats replace under warranty. I received the new thermostat on March 28 and used the label emailed to return on March 29th. I took the package in to FedEx location in Hoover, Al. The representative had an issue scanning the label. She called over her manager and he keyed something in and a labor printed. She placed the label over my label. Another label printed and she placed that one over the one the manager printed 2 weeks later I received an email from Google stating they had not received my thermostat.

Okay I will try to keep this clean but it's hard when you are $1200.00 down the drain because of this pathetic thermostat. So I got suckered into buying this Nest as I thought it would work fine coming from Google but no this thermostat has been designed by some fly by night tech geek that works for Google and should stick to building software for their search engine. Turning on eco mode sucks. It changes your settings when it thinks you're away when I'm standing in front of the device, the hot/cold setting blew out my high pressure switch ($1000.00) that I had replaced as it took forever to find the correct temp. The AC tech said "Good luck if you get 3 months out of this thing." The thermostat died 1 day after the 3 month mark so couldn't return it to the store as it's over 90 days old which cost (200.00). Do not buy this junk. It will destroy your AC unit or you'll be replacing the thermostat in a few months if not sooner taking it out of the box.

The Nest thermostats are the most frustrating products I have ever encountered. If the wifi goes out for even a second the device disconnects. As the internet is still working, the device acknowledges that it is connected to the wifi but remains "offline" in the app until being manually restarted. Truly terrible design. Why would it not have been designed to automatically attempt reconnecting? It's insane that you expect people to have to manually restart it anytime there is a blip in the wifi. The Nest doorbell is able to handle that just fine but the thermostats are a constant problem.

I purchased thermostat, doorbell, 3 cameras and a hub. The hub kept disconnecting, I called many times, emailed, customer service kept telling me they will expedite it to their higher tier customer service dept. I answered their many requests for information of the hub, tried troubleshooting for weeks, no response to replace the hub. It doesn't work, they were giving me the runaround, they were still reviewing... Week after week... They have no plans to make this customer satisfied. Just give me the runaround... again and again. Terrible the way they can take your money and stiff you in the end. Replace the damn hub. And ship the defective one back and do your diagnostics on the defective one and let me move on with my life!!! Can't believe this is from a big company like this??

Purchased the expensive Nest cameras 3 years ago, one continued to fail every year and I had it replaced twice. Third time they stated it was out of warranty and I was SOL. I explained each camera never lasted a year, they didn't care. I am a security integrator and recommend these types of products to customers. I have removed the entire camera line as the company simply doesn't understand how to keep customers happy.

I have two indoor cameras which I bought from the original Nest company and two outdoor cameras bought within the last seven months. I've had several questions and like so many other companies you're routed to a foreign country. Hard to understand some of the people, they ask a LOT of questions that don't really pertain to the problem and, finally, never are able to resolve the problem. Tired of these companies that lie about great customer service. If they had great customer service it would be in the United States!

I'm so frustrated with the ongoing Nest app issues. Before Google took over the company, there were fewer problems with the service and the app either being extremely slow or with it crashing altogether. I have the doorbell camera and 2 outside security Nest camera which in themselves perform good but the iPhone app is always crashing or simply just giving a spinning blue refreshing circle. I have 1 tb service so it's not my speed. The app stops playing video playing and just halts and you can't get it to continue playing. So many online complaints. With having to pay for the yearly service, Google should provide a better app and fix it NOW.

When I first subscribed to the Nest Service last year, the speed of the service was fantastic. I was able to open the Nest App and check all of the cameras installed in and around my house. Now, I more frequently encounter the spinning blue circle and the try again message. It is very frustrating when I am in my house equipped with a 1GB Internet connection and I receive a message that there is someone at my backdoor, the Nest App will only show a spinning blue circle. WTF!! That person could have already kicked down my back door and slit my throat while I am waiting on a spinning blue circle. Please consider your security carefully before you select the Nest Service.

After eight months of working as it should the Nest thermostat started displaying various messages, power out, no power to the RH wire, TOOLS, etc. I called the service 313-483-9127 line after spending hours online trying to get some assistance. The second or third person I spoke to was intelligent and thought he had solved the issue, thinking it was the base and had a new one sent, it did not solve the problem and for the next FORTY-FIVE days and six or more GOOGLE personnel and multiple hours of wasted time, they are doing nothing. Oh and I replaced it with a $27 Honeywell stat. Had an AC company do a service call to check the wiring that GOOGLE kept saying was the problem and was not and everything work perfectly.

My battery is dead. The thermostat has been running without a C-wire, in a power stealing mode. The battery has given up and even though I've installed a power connector to improve the situation with the C-wire, it's still in a situation where the battery can't recover the required charge to connect to wifi. It would be a very solvable problem if the battery could be replaced, which was possible with other models. It's frustrating that after only two years the product is broken and no repair is possible. I would not recommend this product for anyone who does not have a C-wire.

I'm exhausted from trying to resolve my Nest app account issue. Their customer service is horrible. Their rep Jonas kept interrupting me while I was explaining my issue, his focus was arguing with me.

Nest should go under a class action suit by thousand of user!!! For many after a year or two when ringing the bell the camera goes blind and one cannot talk or see the ringer!! The reason which is a strongly held secret by Google Nest is that there is a Non replaceable battery inside the doorbell Hello as such the unit becomes useless!!! This is a well known and guarded secret by Nest because if exposed it would have to exchange endless Hello Nest doorbells!!! Someone should take a class action against them because the lifetime of the product is very limited and one has to spend again approx $250 every few years to buy a new bell door!!! The comers indeed will work but when one rings the chime will cut off and the picture goes blind!!! What a bluff Nest!!!

It is nice to be able to monitor your thermostat remotely. Unfortunately you need to. It turns itself on and off, switches from Home and Away modes and enters Eco all on it's own. Very, very frustrating. Hard to recommend this product. I also bought the Nest doorbell and it stopped working in less than a year.

As much as I like the NEST products usability and look, the reliability is unfortunately terrible. I'm at my 4th thermostat in a little bit over 4 years now. In the past, Google support has been able to diagnose the failures and send me a replacement thermostat. The last time however, the thermostat was erratic and not responsive through remote or manual controls. It would start my furnace randomly and would reset itself. I had to turn off the whole system. Being in January, I could not wait days to get a replacement, so I purchased one myself and reinstalled it. It fixed the problem.

I bought my first Nest thermostat and it went bad after about a year and Nest finally sent me a refurbished unit. While waiting on the unit to arrive I bought a 2nd Nest thermostat and planned to just save the refurbished one they were sending me as a backup. Bought the 2nd one in April 2021 and now in December 2021 (8 months!) it has gone bad. I was noticing that the stat was dropping the WiFi connection and upon further examination discover that it was doing so because of a low battery. Finally the thermostat completely went dead and would not power on. I contacted Nest support chat and was told I would have to charge the unit using a micro USB cable. I charged it for the 2 hours recommended and then connected it back to the baseplate and it would not power on. We spent the night in the cold.

Nest is a complete piece of trash. I will never buy or recommend this product to anyone or my customers again. They are complete garbage. After two years of replacing them with the latest ones they all of a sudden stop working correctly. I called to speak to Nest about the issue and spent two hours on the phone and they told me to charge them via a regular power cord and it’s still not working. The thermostats just will not stay connected to WiFi because it won’t charge. I called back and now I’m being told my WiFi is draining the power from the thermostat and I should disconnect them for 24 hours. A smart product needs to be disconnected from the WiFi because my WiFi is draining the battery? Have you ever heard any dumb ** like that?

Thermostat will not connect to working wifi. Error message. Will work manually. I manually set my thermostat to 60 before I left for five days. However, because app wasn't working I couldn't monitor temp. When I returned my house was at 40. Took more than 3 hours to rise ten degrees. The Nest is a horrible product. I feel that it's in charge of me not the other way around. I will be returning it as it is unreliable and not easy to control.

Installed pretty easily and started working right off the bat. However, suddenly stopped working. Still had video, but no alerts when people showed up. Door chimes stopped as well. Decided to contact nest support after being unable to use their web problem-solving. Go through the usual algorithm, till you get to the topic you are looking for. They tell you support will be there shortly. After ~ 5 minutes, line went dead. So I called again, and this time, after a further long wait, recording announces unable to help, phone back another time. Device is going back into the box and returning it to Costco.