Nest Reviews

We bought the whole package and had a Nest Pro install it in our new house. Two thermostats, about 7 carbon monoxide/fire detectors, one indoor camera, two outdoor, doorbell, and door sensors throughout. It worked fairly well for the first few years with just minor flaws... but when we moved and took the system with us.. IT FAILED. We went to go set up our cameras at our new house and tried turning them on. Indicator light turned on then went off on THREE of the cameras. So I called for tech support. They had me try many things before they then hung up on me. So I thought it was just an accident and they would call me back like they said they would. NO CALL, so I called back and they made me try all the things again but it went silent and eventually they just hung up again.

When I contacted Google for assistance the person hung phone up on me. Basically this camera is crap. I had 2. Now I'm gonna go to different company. Non wifi Google Nest cams are a waste of your hard earned cash.

Loyal Nest customer with multiple products. Purchased Nest doorbell to compliment the other Nest cameras and the product will not activate/come online. Google Nest told me it was defective and sent a replacement with the same issue. I spent hours and hours and hours troubleshooting with them and it will not work. I even spent $100 on a Nest pro who couldn't resolve the problem. Nest refuses to take the product back and refund my $229 and the Nest pro. The Google acquisition of Nest has been terrible for the consumer. I am appalled how they treat customers and will never ever purchase their products again.

Google screwed Nest up beyond belief. My system is no longer works. Nest is no longer compatible with any TV or TV App. Waste of money. Do NOT migrate your account if you’re already up and running. New users are screwed. Google should buy back my perfectly working system before they bought Nest and screwed everyone over. One of the richest companies on the planet and they can be bothered. Joke!!

A big company that doesn't offer good customer service. I had issues with the Nest thermostat, and they sent me a refurbished one and I sent my thermostat back. The unit they sent me was incomplete - it was missing the back part of the unit. Many personal issues did not allow for the unit to be installed in a timely basis. They will not send a replacement back. For the pennies it costs them to do, they have lost a customer for life. And I hope many more.

I cannot log in to my Nest account because I changed cell phone number. I have an account for at least 5 years and 7 cameras connected but no access because I simply cannot receive the access code by SMS. I even went to the new Google store in Chelsea NY and they weren't able to help. Their recommendation was to try to recover my number with T Mobile. I tried but the number was transferred to Verizon. Tried them too and the number belongs to a customer but when I call I get an out of service message. It's unbelievable that a company like Google/Nest is unable to verify my account and grant me access.

I am very disappointed in the way I was treated by the customer service department. My outdoor camera was not working because the wire was damaged which was shocking as it should be able to hold up against the outdoors. When I spoke to customer service they did not offer much help which is upsetting as I am a loyal customer with all Nest products throughout my home. I have had other devices such as ring and when anything like this happens they are happy to help as it is a safety issue to not have a working camera and the fact that I pay a fee to Nest have a working camera. I hope things change with their policies.

PLEASE PLEASE DO NOT BUY ANY OF THEIR PRODUCTS!!!! I bought the entire system all NEST products. Spent over 2k and one of my thermostats went off of my app, and stopped working a week ago.. Spent several hours today, not to count on the last week.. to have the customer service rep.. laugh at me and put me on hold for 20 minutes and then come back on the line to ask me the same questions.. It is 128 degrees where I live and they advised that my product is under warranty however I would have to send my thermostat to them and then wait 10-15 days for a replacement.. I will be taking all of my Google and NEST products out of my home.. Please do not buy these products the un-professionalism and incompetent service will drive you to purchase other products..

Terrible experience dealing with Google Nest. I have had it for many years and sold the house it was attached to and no longer needed Nest Aware. Not keeping up with when the yearly auto renew happens I was charged yesterday 6/30/2021 and reached out to them today to explain that I no longer lived this home or had the system and since the subscription got renewed yesterday I would like to cancel it and get a refund. I was denied my refund after canceling and only being charged yesterday. Very disappointed in the level of customer support. Not to mention in these difficult times big business trying get every cent they can while hurting the everyday people this wrong and Google should be ashamed Google multi billion dollar company can't refund someone 120.00. Terrible customer services and leadership practices.

I bought the 3rd generation thermostat 2 years ago. Easy installation and classy look. Last year went on vacation mid winter and found the thermostat offline and house cold. Fixed that. Now it sets its own temperatures. Summer is here. I set at 72 and come home and it’s set at 80. It offline for no reason and now base won’t charge!! Going back to my old thermostat where I set and forget it. Very dissatisfied.

We have had a best thermostat for over 2 years now. The other day it just fell right off the wall. I picked it up and the ring was dented. It’s difficult to turn when trying to change the temperature so I have to use the app. Used the customer service chat feature and spoke with Courtney. Her response was for me to buy a new thermostat. No offer to assist no apologies that it’s faulty and fell off the wall. Just buy a new one. I wasn’t looking for a free one. Just options. Can I take it somewhere to be repaired? Can I buy the parts. Nothing. Horrible service. I will be replacing it with a non-Nest device and removing their other items from my home.

When I built my home I was encouraged by the builder to integrate the Nest sensor system. In retrospect, I am sorry I did. Google Nest is all about making money, not protecting you and your home. The sensor and thermostat installations keep changing so the mounting and wiring has to be changed as well. The system is hugely expensive and not plug-in-play. Nest has figured out a way to do that to your wallet.

Every time I sign into NEST APP, there is a question for a verification code. I have to tell Nest to send the code repeatedly and when it isn't sent, I get locked out with an error message telling me to try later. I WANT RESPONSIVENESS AND ACCOUNTABILITY FROM NEST!!! I pay for this service and I am not "trying again" because Nest is incompetent and unresponsive!! How about some CUSTOMER SERVICE!!!

I installed two Nest Learning Thermostats and One Nest E. I was told by customer service that I would not need a c-wire with these models. I had the thermostats professionally installed by HVAC professional. One thermostat required extending the wiring and they suggested I call an electrician. I called Ontech, which is the company that Nest has partnered with to do installations. The scheduling was easy and a young man in a Direct TV truck showed up. He used a two wire nuts to extend the wires and had to use the plate to bring the thermostat off the wall to accommodate the wire nuts. I left a two week work trip and was informed by my dog sitter that we had run out of heating oil and the house was 80 degrees. I returned home to find that the zone where the Ontech technician installed the thermostat was set at 60 degrees but was reading 80. The installation shorted out the zone control valve on the furnace and it was stuck open.

I bought 2 devices (Google Nest Third Generation) and both of them stopped working. The first one only lasted a few months. The second one lasted just over 2 years. Since it was out of warranty period, they refuse to do anything about it. The customer service is also unhelpful. Basically made me repeat the same steps over and over even though it did nothing. Finally, they just said, "Sorry too bad. We're not going to replace it." Horrible device and experience. Never buying another one of these devices; instead will try Honeywell or Ecobee.

Google Nest's customer service is ABOMINABLE. I have spent a total of 400 hours in the last 4 weeks (I have physically calculated this through my phone log) on the phone with them to try and resolve issues with the Google Nest Router. They don't even publish the Wifi Customer Service number, so every time I have to explain my issues to someone in the thermostat department, only to be left on hold again.

Bought three Google Nest cameras. One has never worked. I've been trying since Christmas to get this resolved. After hour on the phone with people who have no clue as to what they are talking about I finally got to talk to a so called supervisor named Milly. She seemed to know how to fix the trouble. Promised me an email with return shipping labels. This was supposed to arrive within 5/10 minutes and 24 hours later no response. She also promised to call me within 24 hours to check to see if I had received the shipping labels, no response after 24 hrs.

There’s not enough characters for me to cont.

Love my Google Nest. I love being able to control the lights and temps and be able to see packages getting delivered! I recommend this to everyone! Even helped my mother get her home system set up! She loves it also!

I have medical issues so I purchased the Nest Hub Max so my family may use the camera to check on me. The camera has worked sporadically at best. After many emails and a 230 minute support call they say send it back for them to look over. They won’t send me a replacement now unless I purchase another one. Or I can wait 3 weeks to ship it back. Let them look it over and then send me a new one. I bought it for safety reasons.

We purchased a Nest system from Dish. It alerts us to every cat, dog or bug near the camera. It is slow to message about movement. A vehicle may come and go before you are notified. The video seems to miss movement. The camera will show me returning home never having captured me leaving. The range is not that great. Nest also goes offline frequently.

Love the cameras and auto detection face recognition. Love the alerts but I get way too many alerts. Just wish outside movement was based off of larger screen size movement vs far away cars driving by.

Please don't purchase Nest Thermostat. I had mine for 5 months before it broke. I contacted them they want me to pay for another one and they send me a replacement screen for the one I have. I wish I would have read the reviews before I purchased. Everyone has the same issue with the Thermostat where you lose signal and it won't connect to wifi. Why should I have to pay for another Thermostat and wait for you to refund me my money for selling defective products.

Nest thermostats are worthless and flawed. We bought a brand new home that included 3 Nest thermostats, which we thought would be helpful. First discovered that the initial deep programming that was complex and not intuitive to set up. We even hired an expert to come in and set up the initial programs. However, afterwards, settings change on their own, Nest Sense is impossible to turn off, and none of the thermostats can be operated manually. FYI, the room temp is 67 degrees. We turn to the heat mode and set the temp at 70 degrees. The heat does not come on and the thermostat informs you that the room temp will be "reached in 4 hours". Evidently, the thermostat has been "learning" that we previously did not call for heat this time of the day, so it will not turn the heat on now.

From the beginning I have issues, and now we have 3...three sets of issues. And who can you speak to about a Nest operation issue...NOBODY. I'm not sure I've ever had a product that's company was as big as NEST that has virtually no support and the manuals are so poorly written that my granddaughter could figure out the thermostat maybe and write a better "How to operate" the Nest better than their writers for Nest. Don't buy it. It's not worth it! Too many issues and they haven't worked them out, obviously, from all the complaints. I wish I had known about this site prior to buying the third one.

I have used a Nest thermostat for a couple of years. It all worked great, I could monitor heating system remotely which was essential in the winter due to radiant circulated hot-water heating in the floor, which if allowed to freeze will destroy the foundation. I understand Google bought Nest this year. Suddenly, nothing works. I can't log on to my Nest Account, can't monitor heat remotely, I can't even log onto my Google account. They tell me they're sending me links to change my passwords, but the links are to blank web pages. Save yourself a lot of grief, folks. Find a product other than Nest by Google. It's a train wreck, and there IS no tech support at all.

After one month the Nest thermostat gave a power error and the support department determined the thermostat was faulty and sent me a smart post label to ship back my thermostat. The label provided to me was apparently to a Warehouse that is no longer In use. Due to this they are unable to locate my thermostat. Two months of back-and-forth emails and phone calls it is determined that I will not be receiving a replacement and that nest is not a trustworthy company. It’s not my fault they sent me a label to a warehouse that doesn’t exist. Since they cannot locate my thermostat they tell me that they can’t send me a replacement. I gave up and filed a dispute with my credit card company and hopefully will be receiving a refund. I would not recommend purchasing anything from them as they do not fulfill warranty agreements and do not treat their customers with respect.

Worst product ever. It took me months to undo all of the smart settings so that I can actually use the thing. Now I don't have air conditioning this whole weekend because Nest decided to lock up for some silly error. I am not happy. I live in Florida and I'm extremely hot. I will be getting a regular thermostat as soon as I can, meanwhile, I get to deal with the Florida heat. And yes it is still hot in November in Florida. I am so incredibly unhappy.

I purchased a Nest thermostat earlier this year. After 8 months, the thermostat's wifi capability failed with a "w5" error. It was diagnosed and deemed defective by Google. They offered to send me a new one within two weeks of receiving mine, or I could set up a Google Pay account, have one shipped and then return mine. I opted for the third option they never mentioned but is listed on the Nest Labs Warranty website they linked to. Apparently the 2-year warranty, as stated, comes with a money back guarantee. It states I am entitled to a refund. However, Google has refused to honor that warranty. I was told that they do not honor the Nest Labs warranty, and will only replace it on their terms.

If you have ever called Google with a defective Nest thermostat under warranty it has been a very good experience. They promptly diagnose the issue and if the unit is defective they rush you a new one and you return the old one in order to not be charged for a new nest. Recently the process has changed. If you call now they will work with you to diagnose the issue and if the unit is defective they ask for your Gmail account; no other email account is sufficient. If you don’t have one, they will ask you to create it. They will finally send you an email which takes a day to arrive, but tell you over the phone you are all set and the new nest will be delivered. It turns out this is not the case.

BE AWARE!! Nest thermostat, the worst and most expensive experience ever which is called “SMART thermostat”. I bought Nest 3 smart learning thermostat from my gas provider company back in May 2019. It was working fine and I was so happy thinking it will save money for a long run (aside from its cool design) but NO. I was so wrong. In Jan 2020 it first started giving E102 error indicating W1 is experiencing overcurrent after 7 months of use (both AC and heat). From the first place, I never thought it was Nest thermostat causing that so I called for HVAC technician to come over and check. He did check everything and could not find any issue with my HVAC so he hooked wires back to my old thermostat so that I can have heat for the winter. He recommended not to use Nest thermostat as his customers complained about this unit as well (I wish I would listen to him).

I have Nest 4 cameras, a Nest Thermostat and a Nest doorbell. Within approcximatley 1 year the door bell's night vision started going haywire and finally it stoppped working all together. Customer service agent was extremely nice and helpful and ordered a replacement doorbell. However, in order to keep current doorbell, just so wires weren't hanging off the wall by the front door, I would have to have opened up a Google pay account. I pay my Nest subscription with my credit card but they would not put a hold opn my credit card unless I opened a Google pay account, which I did not want to do. The only other option was to return the defective doorbell and wait for a new one to arrive. I find it a poor business practice to force a customer to open a Google pay account in order to replace a defective piece of equipment which is under warranty.

Initially, worked great. Then the doorbell stopped working after their network went down. I spent countless hours with customer support, at different levels, performing every troubleshooting technique possible (un-install, re-install, delete the app, add the app, sign out, sign in, use a cellphone, use a computer, connect to my mobile Hotspot!, and they requested I lower my wifi speed) and multiple times each, to no resolution.

I had one for four years that worked just fine. Since then, I have had three (sent to me by the company) and none of them have worked. It's been one problem after another. I do not recommend this to anyone!

Nest Outdoor IQ Cameras are the absolute worst item on the market. My 4 cameras are installed on the outside of my house, when your installer came out to install the cameras he said, "keep the boxes in case you need the serial # for support", I did. My cameras became disconnected from my Nest Account, I called support, the only way that I can join those cameras back to my account is by scanning the QR code on the back of the camera or by using the 6-digit code that is right next to the QR code-WTH, so the only 2 ways to join/rejoin cameras to a Nest account are next to each other almost 20 feet up the side of my house? PPP, (Piss-Poor-Planning), Nest. I am certain there is another way to rejoin my cameras, I just don't understand why your support cannot help? I am about to sell my Nest products and invest in another company.

I have been without my thermostat for a week. The tech support phone number directs you to Facebook messenger. I have tried for a week to resolve this issue. I have answered all of their questions. I have given the serial number, the date of purchase, and my contact information. I have recharged the thermostat multiple times and have even changed the wiring configuration at their prompting. Day after day, the only message I get is that their team is looking into the matter. There is a two-year warranty and Google clearly doesn't want to honor it.

When receiving the Nest as a gift, we were excited at first. However, it soon turned into a nightmare. The thermostat malfunctioned and heated instead of cooling. We got this fixed, but then we noticed that it was half of the time off-line, although internet worked fine with other devices. It's simply overhyped bad technology. Not worth the money.

At first we thought the Nest was amazing, however, after some time, it doesn't work. It's 83 degrees inside and 72 outside. Nothing we do, even reviewing YouTube doesn't help. I think simple is better.

I installed 3 Nest thermostats in my home. I had to install them myself because no HVAC technician knew what to do. Initially that was not that much of a problem. A call to Nest support and the issues were resolved and the thermostats worked fine, for awhile. Randomly, for no particular reason one or the other would simply quit working. While it was still Nest, a quick phone call I would get some instructions to make a change (which doesn't make any sense) and it would be working again. Same issue happened with the upstairs thermostat recently. Now I'm dealing with a Google support agent and you can't talk to them. You have to handle your problem via chat. Sounds convenient, doesn't it? Never made any progress on the issue. They even had me getting a voltage meter out to check to see if it was some kind of voltage issue on a product that had been working fine for a couple of years.

Purchased Google Nest Learning thermostat last November. Worked great. No issues. Starting in June, would not and still will not connect to WiFi. Now will not charge on base and shuts down due to low battery. Unable to contact anyone via phone. Only correspondence is via Twitter Direct Message. Troubleshoot 2x and still no resolution. Only response is their "team" is working on it. Horrid customer service, failed product and will not honor a warranty claim. This borders on criminal behavior.

I've had 3 Nest Thermostats for the past 5 years. One Gen 1 or 2 and other two Generation 3. They all worked well until Google acquired them. Suddenly the 3rd Gen thermostats stop holding the battery enough to connect to the Wifi, so I couldn't manage the temperatures. They simply worked as my old thermostat with little or no intelligence. I went through all the Google Nest recommendations, contacted tech support, escalated to a supervisor and went nowhere. Their service is terrible and the product simply doesn't work. I just replaced the 3 thermostats for Honeywell's T10s and I couldn't be happier.

Our Nest Thermostat shut down the air conditioning during a 90 degree heat spell. I ended up paying more than $700 to HVAC company to uninstall and after it blew all my circuits, put in a new control board so that we had air back in the home. Was contacted via emails and chats by senior managers but to no avail. They had no record of my Nest? I have located my serial number after they closed my case. I gave them my original receipt, the bill from HVAC. Asked them to call HVAC people, which they said they would not. They said I should have called them first? Would I know what to do in my furnace? I would not recommend their product because you will pay in the long run. I wanted a refund but they refused. The worst customer service Ive ever experienced.

We went through a lot of trouble to get one of these and install it, and at first it was working great. (I have other Nest indoor cameras which have worked just fine). It comes with a 30 free trial of their Nest Aware, however after that expired and we chose not to renew it, the camera immediately started having problems with connection (literally on day 31, even though there is a full wifi signal). The connectivity icon frequently “spins” trying to connect and will not give a live view unless you turn off/turn on/reboot the camera. It also seems sporadic at detecting motion, and the app will not show the few previous hours (as it does with my indoor cameras which do not have a subscription). None of these were an issue during the free trial period. Contacting customer service is a nightmare.

Do not purchase a Nest. I bought one several years ago and it has caused more problems with my HVAC system than I can count. Every year I have to have a service installer come and reinstall it because it will randomly stop communicating with the HVAC system. It has happened several times this year...each time costs around $400. The service hotline for Nest is utterly useless. They never know how to get the system to work. Last night, the air unit stopped working as the Nest is stuck on a delay cycle. I've tried resetting and everything. I have a Hiller Tech coming in to replace the Nest with a regular thermostat today. It is 100 degrees in my house. The Nest system has cost me way over $1200 in the past two years. NOT WORTH THE MONEY. It has too many bugs in it and does not work as it is supposed to.

I bought the Nest thermostat because they advertised a decrease in your electric bill. I have had my next for 10 months now. I immediately noticed an increase and it has continued to climb. My bill has gone up more than 50%. I’m so disappointed in this product that I’m going to get rid of mine this week and going back to the normal unit I had. Do NOT buy this product!!!

In troubleshooting Nest thermostats talking to a technician in real time is essential. Because of the corona virus, nest is no longer supporting troubleshooting by phone. Chat is simply not working in troubleshooting thermostats. I would no longer recommend nest thermostats.

Purchased the first camera in 2016 because the neighbor and I were trying to figure out who was running over our landscaping where our properties adjoin. Turned out it was the USPS carrier and he eventually retired early (thank you, Nest!). Kept the driveway camera and then got a second one for the front door. Both were awesome with great audio and video. Then, along came Google. Nest went downhill from there. Not only does Google limit your bandwidth (although they claim you can set it back to full bandwidth) they also really screwed up the activity detection.

Nest has been great to work with over the years but Google is now forcing Nest users to migrate their accounts to Gmail accounts in the process the app has completely failed to work and my power bill is higher than $600.00. Last week I called customer support and got the "MESSAGE" due to the Covid 19 pandemic our offices are closed! Because of the migration from NEST to GOOGLE the project manager should be relieved of their duty!

This is a truly manipulative, invasive product that demands access to my whole life to function as advertised. I don't want to share my google account with my home thermostat, but they demand that you connect the two things repeatedly. If you value autonomy and privacy, use a different product. Google is living up to their reputation as evil.

I have had the thermostat less than 2 years and all of a sudden it allows the temp to rise 5-6 degrees above its setting and still doesn't activate the air conditioner. If I go touch the stat it will kick the system on. Spent 2 days with their support team doing all sorts of tests and checks to no avail. Got transferred to 3 different support people who all had me do the same tests and checks. The final support person was a senior tech support person (or at least that is the title).Went through all the same test and checks again.

I can strongly recommend NOT buying products from Google Nest. Although I'm a fan of the company and the products, the google nest branch has poor to none troubleshooting skills. And if it doesn't fit an article they will dismiss your bug report. During months I've exchange mails about temperature not showing up on my thermostat and nest application. But they did nothing for solving it. In most cases I didn't hear anything back and I had to send reminders. In other cases they don't understand the problem at all and ask to do useless tests on my thermostat. (If it happens in the app also, it is stupid to ask to do tests on the thermostat.)

Started out 5 years ago with my Nest cam. This year they billed my cc without notice! Created a stupid migrating thing with Google. And then two step verification to log in on my smart tv and desktop pc. What a joke! It's a damn camera idiots. All they had to do was put the payments section on a different platform when you click and require log in. But instead they inconvenience the consumer. Good camera, chump company.

I just bought my first Nest and it is showing a temperature reading that is 5 degrees too high and the humidity is of 10%. I did some research online and there are hundreds of complaints about this. Clearly not a good design. I will return mine and get another product.

Nest has been great to work with over the years but Google is now forcing Nest users to migrate their accounts to Gmail accounts. Fine if you have a gmail account but they are not supporting GSuite accounts. When you login to Nest it asks relentlessly if you want to migrate, now it appears subscriptions and services will no longer be available unless accounts are migrated. Online help forums are full of Google 'lip service' putting into words how they want to look after and retain their customers but no commitment to enabling migration to gsuite accounts where families and small businesses use Nest products with gsuite accounts today. This is an example of buying into an ecosystem only to be bullied into doing something you never planned or wanted to do - it leaves a bad taste and damages trust. If you want to buy products and services with a longer term plan in mind, google is proving they are not the company to buy from.

Recently my doorbell was stolen. Nest claims that it will send a replacement for free if this occurs. I made a police report. I sent the paper I was given to Nest. They said they wanted the final police report with more details. I emailed the detective in charge of my case and he could not email it, for security reasons, but he said that I could pick it up at the police station. I am 68 years old, I live in Brooklyn and we are in the epicenter of the covid-19 epidemic. 1/5th of the police in NYC have been affected by the virus. I explained to Nest that it would be a great health risk to go to the police station. They said sorry but without the report we cannot send you a replacement. My life for $200 -- hmmm -- Needless to say, I just ordered a Ring doorbell. My neighbor's doorbell was stolen at the same time and ring replaced it immediately without any additional documentation. DO NOT BUY NEST PRODUCTS!!!!

I have been a Nest thermostat customer for years. I needed to adjust what email was tied to my nest account, but forgot the password to my old email/account setup in Nest. Using Tech support, they tired a number of things, talking to "experts", etc but eventually decided that I needed to factory reset my Nest. OK - no problem.... BUT... The Tech never looked at my configuration of my old account to capture the details or realize that my configuration was complex. SO.... The tech guided me to factory reset and then realized that I could not complete the configuration on my own.

Over the past several years I've purchased a number of Nest products for two of our houses. 3 security cameras, 2 thermostats, and a few smoke/carbon monoxide detectors. This review is based solely on my experience with the cameras, everything else has worked great for the most part. I have 2 outdoor cameras at my main residence and one outdoor IQ camera at my summer home. My advice to anyone looking for a security camera for their home is to look elsewhere. The cameras lose connection way too frequently rendering them completely useless as I am all too often unable to check the live footage in a critical moment. I've spent hours on the phone with Nest support (which has also gone significantly downhill since Google acquired the company and outsourced the phone support).

I have a Nest Thermostat and Camera at my main residence. I also have a Nest Camera at my second residence. When I attempt to check my first residence camera, it just buffers and I very rarely receive an image. When I check my thermostat I receive a message stating the thermostat just went offline and check my wifi connection. These products are terrible and if I knew what I know now I would not have purchased them. Stay away from the Nest products.

My fiancé and I had the Nest thermostat installed and it seemed to work fine as she was the only monitoring it. Now we have the Outdoor IQ cam and everything has been a nightmare. Setup wasn't at all as easy as they suggested. I hooked up the hardware easily enough but when you have a question Nest (Google, Alphabet, whatever) wants you to read their endless FAQ section instead of speaking with a real person. I was just on the phone waiting for 1hr and 54mins when "the current wait time is 13 minutes" the whole time. Then I was hung up on. Great...

Used to be really good and now that Google purchased them they have complete morons supporting their their issues. I spent over 10 hours and several days having support trying to address my issue with no resolve. They refused to refund me. I'm selling all my Nest products and switching to an alternative home monitoring system.

Messy buggy interface. Not worth the time! Bought 3 smoke detectors, had to return one because it was faulty and beeping continuously and had to 'silence' it on the app. Now that I try to reregister them on the app, there is no option to remove the old one. Also, the app is not working and you can't register new products without it. I've been on the phone for 1 1/2 hours now with their support team and they can't figure out what to do. A waste of time and apparently I'm not the only one with this problem.

Hi, We all know that humidity in our houses is one of the most important parameter to feel comfy and to keep our furniture in good condition. We all know that the inside humidity, feeling comfy is depending on the outside temperature, right! I noticed that the Nest doesn't automatically compensate the inside humidity setting based on the outside temperature even though it has all the available information through the Internet (zip/postal code). Nest has one setting and the user has to change this every month manually, based on the average outside temperature. Wondering why such an "advanced & expensive" thermostat doesn't have this feature? Thanks. **

I purchased the Nest the end of August 2019. It worked fine for a couple of months and then the camera no longer works. I have done everything they suggested Online to fix it, but nothing works. I wish I would have bought the Ring, as I paid 300.00 for this piece of junk.

I purchased 6 Nest 3rd Generation thermostats over a period of 2 months 9 months ago. Because I have a zoned HVAC system and 6 thermostats and no C wire (this means your current thermostat(s) had batteries installed inside the thermostat) the Nest thermostats would not recharge. Nest will lie to you and tell you it's just that your thermostat has to be plugged into a wall to recharge. You will find that each time you recharge the time between the charge gets shorter and shorter. Initially it took 15 days to need a charge. By the time I figured out the real problem (by hiring a professional HVAC company to investigate) the thermostats needed to be recharged every 20 hours. I had 6 so that was an everyday occurrence for me.

Nest customer support has to be the worst. I have a smart thermostat because I am away from my northern home over 6 months a year. Before Christmas I had to change my cell phone number while away. Nest customer service could/would not help me reconnect, and told me I had to travel back to MI to reset my Nest thermostat. They also spent much time telling me what I should have done, but refused to help, even after admitting other people also had this issue. After travelling back to MI to reset it, it now has gone offline again for an unknown reason - the wifi cameras all work - but again I am told I have to fly back to MI to reset it. The most unreliable wifi thermostat and the worst customer service. Never had any of these issues on my last home with a Bryant wifi thermostat, and their customer service always helped when asked.

Nest was sold to Google and now they fixed so I can't use the features on my phone or log in. I only bought to be able to use it Remotely. I do not want my whole life connected to Google. The one thing I wanted this Nest thermostat to do no longer functions. I spent 300 dollars on Nest in 2017 plus installation which was several hundred more.

I have 4 Nest cameras. I liked that I could view them from my phone app or from my tv app. Since the migration, the tv function was lost. Google Nest did not mention this. They seem to not mention many things. The smart tv function is gone. No warning. No new app coming. No solutions. Don't count on GOOGLE NEST. Customer service can't help.

We purchased a Nest Hello doorbell a year ago. All was working fine UNTIL Google took over. The doorbell just stopped working. I have been on the phone for 3 days...transferred to TEN yes TEN different people between Nest and Google and still to this day, we have a doorbell on the front of our house that is not working and useless. I was promised two phone calls back from Google support and here I sit. Nothing. I have cancelled all my subscriptions with Google, Google Nest Mini Gen 2 returned, I have purchased an Iphone and doorbell is going back to the store Sunday. We will NEVER have another Google item in our home and everything will be Apple. Google is the WORST company to deal with. They do not care in the least if you have a problem as they will continue making their billions and you do not matter. See ya Google, you SUCK!

Continually going off-line. Bought 4 cameras and the doorbell, nothing but problems. I am a electrical contractor with a good knowledge of how things work. Will never recommend these products. I have installed both Ring and Nest with no problems from ring but plenty of problems with nest. I installed the nest in my house before we really got into cameras. Wish I hadn’t. My customers even having problems with the thermostats. Not happy at all.

In getting right to the point, Mere words cannot & will not describe the intense dissatisfaction with the Nest/Google Co, (since they have merged together) pertaining to a Nest/Google Learning Thermostat. In short, I have purchased more than five (5) Nest/Google learning Thermostat, including a Nest Hello Doorbell. I gifted (3) learning Thermostat, & now I am sorry that I did. One of my learning thermostats would not recognize Wi-Fi any longer thus would not connect. I spent over a day & a half trying to get it to work to no avail. Keep in mind I am astute when it comes to all mechanical & technical gadgets.

I had to call/chat multiple times to get their attention on my thermostat and once I did, the service rep. asked me to change the wiring to "decode" the problem and determined that I need to have an HVAC expert take a look as it was a compressor problem and not a thermostat issue. I had someone come and after spending $250, realize that it's a thermostat problem and my HVACS are doing just fine.

Ok, for an update, the company did send out a tech a few days after my initial problem to install the common wire I need to keep the unit powered. This did not cost me anything and the installation was simple and performed professionally. I am actually a little amazed this was done. Apparently the updates being pushed to the unit are part of the problem, requiring the common wire to keep things afloat. If they offer to do this for you, let them do it.

Takes way too long to receive alerts. Person is long gone before alerts sound. Don’t buy this if you want proper instant alerts! Buy a Ring doorbell. Apparently, ring has instant alerts! If I had to do it again with what I know now, I would buy a ring doorbell instead of this poor quality thing. Google knows about the issue and has for a long time, yet refuses to fix or update to solve the issue. Apparently, they are using poorly designed programs. Save yourself from disappointment. Do not buy Nest doorbell!

When I purchased Nest thermostat in 2018 it came with a 2 year warranty against defects. During that time nest was bought by Google and they are not honoring that warranty. This nest was bought for a vacation home in Maine. When it was installed in 12/18 there was a problem with power to the unit. When we tried again 12/19, with google support (many hours on the phone) we were unable to get the nest to work. It read the temperature inaccurately and would not turn off. I requested a refund and provided my original receipt. Unfortunately now that google owns nest the warranty is no longer 2 years since I did not buy it from the google store (not an option when I bought it). They are refusing to give me a refund which would have been an option under the warranty when I bought the device. Shame on google. Do not buy this device!

Sales associates confirm that it works with your system and then when it doesn't, instead of giving a refund they tell you to sell it on eBay to get some of your money back. Scam. I didn't expect this kind of service from Google.

I purchased a NEST Thermostat on the recommendation of a family member. It worked well for a while, then on one of the coldest days in Florida my heat wouldn't come on.... So I called a heating and repair company... Please keep in mind this is not my field of expertise so I made a service call. The technician checked it out and informed me it wasn't the system at all. All test indicated that the NEST wasn't working. I didn't know what to do. I finally located a number to call from the app. I shared with them the problem and kudos to them they offered to replace it. That part I appreciate very much; however, the customer service sucks!!!!

Purchased new doorbell, It worked for only 2 hours, support sent a 'refurbished' one, & after complaining replaced with another 'refurbished' one. They say that is all they can do! Frustrating experience. Poor customer service.

I have had the Nest camera and thermostat for about a year now, and so far no complaints about the products; they have both been great! The camera gives me peace of mind when I am away, and the thermostat is easy to set up and access from your phone. However, I recently changed my phone number for the first time in 14 years, and it has been a headache since then. I cannot log in to my app, even with my old device that I always log in with, since it is requesting an access code to be sent to my deactivated phone number.

I attempted to purchase a Nest Aware subscription for my Nest Hello Doorbell. Google tried to charge my VISA card 4 times in under a minute so VISA flagged the transaction as fraudulent and then cancelled it. That put the subscription in arrears so I needed to make payment. I contacted VISA and they removed the flag to allow Google to process the transaction, however the subscription would not allow me to re-initiate payment. I have contacted GoogleSupport fifteen times and it still is not resolved.

Do NOT buy any Nest products unless you want the poorest customer service that can be imagined. Minimum of an hour per call with no resolutions! On top of that, I was given 1 year of Nest Aware with my purchase that was later revoked. Their comment "I'm sorry". Then, I was given authorization to return my 2 CAM IQ's because they will not connect to any other Nest products. That was again revoked the next day by their mysterious Customer Support team. Just try to reach them! Not sure how a company the size of Google can justify this level of performance.

I have had a Nest Thermostat for over 3 yrs, everything worked so well using the App that I was so happy. Then Google took over and everything went to pot. I love Google, however, someone really screwed up. I have been trying for 4 months to get the App and thermostat to work. I request a password link to be emailed to me-NOTHING. App wants my Cookies to be turned ON-They are. I was sent a new thermostat, no return label. I paid over $100.00 for this product and as I stated everything was fine until Google took over.

As a retired custom home builder I unfortunately have had serious issues with Nest programmable thermostats. THREE YEARS ago I had my custom home built and the general contractor I hired installed 2 Nest thermostats, one on each level for my home's a/c units & furnaces. The upstairs Nest thermostat had to be replaced within 3 months, and I have had periodic problems with both the original downstairs Nest thermostat and the replaced upstairs Nest thermostat. Customer satisfaction is built around reliability and dependability, not based upon advertising and promotion of "the latest chic 'new technological toy' ". I'll be replacing both Nest thermostats tomorrow.

Thought it was kind of nice at first. Until it started changing set temps all the time 4 to 6 times a day at least. I would have to get up and change temp back to where it was because it kept changing the temp usually making it too hot. I would set it at 67 and it would change it to 71 sometimes 73. Very annoying. Wont buy ever again.

Nest security used to be Drop Cam. Drop Cam was very efficient and they had acceptable and helpful customer service without wasting your life away on hold for hours. It all worked well. Since Google bought them and changed the name to Nest, their customer service and service in general ROTS. The customer service number on the Nest page is not Nest. It puts you through to google who have nothing to do with Nest. FAIL. The whole user interface (changed w/N est) on their website is unintuitive and confusing. It SUCKS. Very bad back end development. FAIL. You now have to wait 12-24 hours for a service to become active. Drop Cam was immediate. FAIL. They deactivated my account BEFORE my subscription was up. FAIL.

I purchased 12 nest protect units in late 2015 and early 2016. Units worked great with the occasional false alarm over 3 1/2-4 years. Starting 7-2019, and over the following few months, I’ve had 6 units give the carbon monoxide failure warning rendering the units worthless. The units all have expiration dates of 2020 and 2021 printed on the label. I’ve spoke to Nest about this and they would only offer me a 10% coupon for new units. I went all the up to the senior Customer Service rep. That’s all they will do. Do not waste your money on them. Do your homework and purchase $20-30 units (ionic verses piezo depending on location). P

I dislike our Nest thermostat, it’s always trying to figure out our schedule and because our schedule is always changing it doesn’t work for us. The darn Nest turns my furnace on when I’m not home yet or turns it down at night before I go to bed. Grrrrr... Dislike this product.

Room temperature will drop 2 to 3 degrees below the temperature setting on the thermostat before the furnace will turn on. I spent two hours on the phone with a representative and than a supervisor from Nest. They originally said it was a problem and then in the end changed their story to well that’s the way it works. That’s after TWO hours. I wouldn’t recommend the product or the company.

I recently bought a home that was outfitted with 10 (yes 10) Nest protect gen 1 products. The seller actually mentioned this as part of the selling points. I never had a Nest experience before. I actually bought a few Nest Thermostats to try them out.18 months after buying the property, the Nest Protects go off randomly AND no longer work with Nest's updated apps.

They most dishonesty company I've ever dealt with. They’ve trained their service agents to tell you to consider them like a personal assistant and they will tell you anything to make you believe they are really helping you. First, I called the company initially because my thermostat continued to show Error and my gas furnace would continue to pause and turn on and off all night long. The service agent told me on one of my first calls that the problem was due to the low voltage in the gas furnace. After an HVAC technician came to my house and checked the voltage, he told me that there was no voltage shortage and that the thermostat was the problem. I called Nest back to complain about why they would tell me that the voltage was the problem when the thermostat was actually the problem.

Repeated tried to change password dozens of times, then called for assistance, Liza put me on hold over 30 mins never to return, second time she just disconnected me because i wish to have this elevated to someone who can handle what seems like it should be a simple fix, but they insist my screen should have options that are not on my screen and they send verify codes that don't work. I will never buy another NEST product! David **

I had terrible experience with NEST. I had to buy return and buy the thermostat 2 times as they didn't work. I was on call with the tech support for at least 8 hrs in total with no solution. I stayed without air conditioning for 3 days and they still told me that NEST technician will be available in a week to come over and the thermostat at my home. They told me that I can call a local technician and they will reimburse me for the technician charge. I did so and submitted the invoice for reimbursement since July 2019. It been over 4 months now and I haven't got my money back. Every time I call them, they are saying that they are waiting on the company who sent me the technician to fix the thermostat. At last they told me to contact that company and get the information that NEST want to reimburse me. I am tired of them. I spent over $400 on having this thermostat. I wouldn't recommend any customer to buy their products.

When you call tech support, you get someone less smart than you are yourself. After an hour or 2, of going through the same stuff you did BEFORE you even called them, they finally send you to another higher up tech. Today my issue is I can't look back on the computer but 5 minutes. Now on my phone, I can go back 5 WHOLE days. I pay for the 5 day plan which includes BOTH COMPUTER and PHONE.

Owned Nest thermostat for a period of time without issue. Just a few days ago it broke down and the thermostat could not reach the preset temperature. Called Nest support and spend 2 hours on the phone. They agreed to send me a new thermostat in 10 days. I would freeze to death before I recieved a new working thermostat. After an additional 10 minutes on the phone they said they will expedite the shipping to 2 days. I insisted they they send a technician over ASAP to do a thermostat swap but due to corporate greed, they decide not to send out a technician and let their customers suffer the cold with a malfunction theromstat. Stay away from Nest Thermostat and just buy yourself a thermostat that's reliable.

We purchased a Nest Thermostat at Lowe’s Home Improvement in September 2018, and it has been just over a month past the warranty and as per Nest the “base is broken”. We called customer service when we noticed our heat was not turning on and needless to say after a 3 HOUR conversation with customer support, where we were transferred 4x to different representatives each UNWILLING to help us/the issue and expected us to pay $200 for a brand new unit! Honestly, this is the worst product and customer service, and Google should be ashamed of how we have been treated!!! We will NEVER purchase anything from Nest and will tell everyone we know not to buy this product! Going back old school to a normal thermostat!! Do not purchase this item unless you want to deal with customer service for over 3 hours!

I purchased my Nest Thermostat for Black Friday in 2016. Today, the Thermostat fell on the ground and scratched the front screen. When I went to scrutinize what the issue was, one of the pins that locked the thermostat to the base had broken. When I went to place it back into the base, three of the pins that connect to the base had been bent. It is impossible to bend the pins if the pins weren't already bent - it fits perfectly in the groove and the pins should've not been slanted or damaged in any way. My thermostat has been physically touched once since its purchase, as I use the App in my iPhone to control it. Therefore, due to the faulty product - I have demanded prorated money from Nest due to the faulty thermostat.

I would give Nest a 0-star rating if that was an option! It’s been one delay tactic after another for reimbursing me for the faulty Thermostat that just stopped working because of some malfunction in the computer chip. The adventure began on 9/28 when the thermostat just turned off and they wanted to send a replacement in a week leaving us with heat or AC. Finally after talking to a supervisor they agreed for us to buy a new one and send the other back for a reimbursement. After numerous emails finally once came on 10/8 stating they have received the broken one and receipt for the new one and our reimbursement would be processed in 7-10 days.

I would give Nest a 0-star rating if that was an option! It’s been one delay tactic after another for reimbursing me for the installation of a replacement exterior security camera. The adventure began after the camera night vision feature did not work and I contacted Nest customer service department. After an extremely long and frustrating phone call and requesting to speak with a supervisor, it was determined by the supervisor that the night vision feature malfunctioned. Duh! That is what I said in the first 2 minutes of the call. The technicians did a terrible troubleshooting job and would not listen. The supervisor, agreed to send me a replacement camera and Nest would reimburse me for the installation. The supervisor selected the installer and initiated the call to schedule the installation.

WHATEVER YOU DO, BUY ANY NEST PRODUCTS FROM A REPUTABLE STORE LIKE HOME DEPOT, DO NOT USE GOOGLE's ONLINE STORE!! WE purchased the complete Guard system with a 3 pack of the cameras and the extra door sensors for our daughter's new apartment. The first system would not connect to the "Nest Network". We spent literally hours on the phone with numerous so called "technicians" who could not remedy our issue. We ended up having to ship it back for a replacement system. The second system did the same exact thing, wouldn't connect to the "Nest Network" so we returned it for refund.

NEST used to have good customer support and had a previously decent experience. You did have to spend a long time trying to troubleshoot with them and if it did not work then they would send a NestPro. NOW - after being acquired by Google, you will simply get passed from one service rep to the next 'working your way up the chain' with extremely long hold times (while they are doing nothing).

I have owned two Nest thermostats for a few years. They were nice units with nice capability until issues arise. In my case I had a technician come out to troubleshoot what I thought was a furnace issue. After much troubleshooting he attributed the issue to a short inside the thermostat. When I called Google I learned that the thermostat was out of warranty and I would have to pay for a full replacement. No repair option, and no discounted price. I refuse to believe that a thermostat should last less than three years. I will be replacing my Nests with more reliable units since I want to be able to control my house from one service

The first flag was when I first bought it I spent hours and days talking to incompetent people from customer service that did not know how to resolve my issue. Finally after hours, days I finally got a Customer Service person who knew what they were doing and finally resolved my issue. The system worked great for a year. I was able to make adjustments on my phone until one day I went to use it and could not log in. Some idiot in the Nest ivory tower switches everything to Google and now I cannot access my thermostat from my phone. so, you know have to set up a gmail account, in which I did and I still can't access my thermostat from my iPhone.

Carbon monoxide and smoke detector. This product is the biggest sham I have ever seen. I have 3 of these and there are so many false alarms you ignore a of them. They usually go off between 1am-4am. It's great to get up and have to silence these false alarms. It happened 3 times early this morning. If these detectors are in a drafty area they will go off. If they are a there near a bathroom door they will go off after someone showers and opens the door. Stay away from this product. It is money wasted. I can't believe there hasn't been. A class action lawsuit for creating such a faulty product. It's so bad really. Trust me.

I initially contacted Google Chromecast tech support when I noted an issue streaming my Nest Cam to a recently purchased Chromecast. The Chromecast tech had me run through a few diagnostics and subsequently determined that the issue resided with the Nest device. He then connected me with a Nest Service tech who quickly dismissed the issue as a Chromecast issue instead. When I asked how am I to resolve this without bouncing back and forth between the two companies, the tech became angry, mumbled something and asked me to hold while he got a Chromecast tech on the line.

I will raise the thermostat when I leave for work to try and save energy only to find that Nest has lowered the temperature without permission. So now I have to shut the thermostat completely off when I leave for work. You would think Google could come up with a better product.

I installed this one week ago, following the installation video exactly. I learned that the video does not provide the steps necessary for all installing the Nest. The video only says to turn off the breaker in the breaker box, but in some homes you also need to turn off the single breaker switch near the furnace (mine is located in the attic). I did not do this (because the video didn't say to) and after a very hot weekend, online chatting with two Nest employees (because their phone number wasn't working...), and a $30 visit from an HVAC specialist, I learned that a $1 fuse inside the furnace went out.

Removed Nest Thermostat after 8 months. Fine idea. Poorly reliable execution. My major complaint that three different phone calls with three techs (from who knows where, they really didn't know the product) successfully disconnected me from long distance connection to the thermostat. (e.g. Forgot to turn off the thermostat on your trip to Spain? No problem.) Well it became a huge problem. After 55 minutes these repetitive techs, they left me with zero communication to the device and without any solution. Even after creating a new email address per their instruction. BEWARE.

Nest is junk. Customer service so bad and not aware of what they were talking about. Serial number so small on box I could not read it, and service center wanted me to send a picture of the unit after spending the entire evening on this junk. Sending back. Still bugs to work out.

Nest Learning Thermostat... be aware that you can only use the mobile app if you create a Google Account. On the Nest App you can only sign in with a Google Account and a Pop-Up appears stating "Nest Wants to Use google.com to sign-in. This allows the app and website to share information about you". Buy an ECOBEE instead if you want to keep your privacy!!!!

Please be aware of Nest thermostat 3rd generation. Nest thermostat will not hold power after 10 months and they give warranty of one year only. If you call them after 1 year, they will not do any replacement. That means Nest thermostats are good for one year only unlike other wifi and manual thermostat that last for 10 years. It's absolutely waste of money on Nest thermostat. I have all testimonials and documents proof with Nest to solve the problem of my Nest thermostat which is defective, but they do not want to replace.

We had several false fire alarms at our home. I replaced the detector upstairs after repeated false alarms in the middle of the night. Today family room detector malfunctions...NEST says their devices are good for 10 years but doesn’t stand behind their Made in China products. DO NOT PURCHASE as you’ll get NO help from their customer service representatives!!! There are other brands that are more reliable.

Since Google purchased Nest, the entire experience has been a nightmare, especially with the migration. Ended up with account migrating to an old Gmail address. No help from the “help desk” after waiting for hours. Save your time and especially money and go with an alternative product.

I had six Nest cameras. In the afternoon all six worked. Support told me delete the cameras from one account to add to another account. The six cameras have never worked again. After hours and hours on chats and calls with support. Nothing worked. They said it was my computer. Duh all 3 pcs and 2 laptop all were bad. SURE. THEY PROMISED TO GET BACK TO ME. STILL WAITING.

I purchased a Nest thermostat in February 2019, used until June 2019 and had nothing but problems. After multiple calls to customer support they agreed to take back and provide refund. I received a confirmation on July 2, 2019 that they were processing my return and should receive refund in 7-10 days. Then on July 12 received another email should receive in 4-6 weeks and if I didn’t receive by August 26 to call customer support. I called on August 26 and spoke to two different individuals and waited on line for 90 minutes and never got a definitive answer if and when my refund check will be mailed. Very confused that a company with such advanced technology can’t find out from accounting if and when my check will be mailed.

After having a Nest Thermostat and Smoke Detector in our previous home, I was excited to add it to our new home. I purchased a thermostat and 4 smoke detectors and unfortunately 3 months passed before we could install them. It was at that point that we discovered the Thermostat was not compatible with the HVAC (rare, but it does happen). And here's where things went sideways... They wouldn't accept the return even though all the boxes were unopened and still in plastic. They have a 30 day return policy.

I'm a fan of Google but they really screwed up Nest. The products used to be awesome. Since Google's acquisition, they have slowly increased the price and removed the best features! They are so unusable I'm installing a different smart home system this weekend.

I received a Nest Thermostat last year for Christmas. We loved the functionality and design. However, earlier this summer, the Nest stopped working and would not hold a charge. We charged it via USB, but it would still lose the charge and then eventually would not even boot up when powered by USB. I contacted Nest and on 6/20/2019, I was told that the replacement Nest would ship within 1 business day. After the replacement was never shipped, I contacted them again and on 6/30/2019, I was told that it was still being processed and I would hear from them within 3-5 business days. I contacted them again on 7/13 after re-installing my original thermostat just so I could run our furnace. They responded with an e-mail informing me that I would need to call them. This is after they had originally promised a replacement within 1 business day. Never again will I trust Nest to heat my home.

Ever since Google bought Nest the user experience has been terrible. I wanted this to run my whole household but made a big mistake. The smoke alarms are constantly not connecting to the Nest nor the cameras. When you go through the painful process of syncing they want you to connect a USB to a PC to do it manually cause it doesn't sync. Customer Service is not helpful either. Good tech is supposed to "just work" as Apple likes to say and deliver. Nest doesn't and even a tech like me has his frustration level. Go to another company for your home partner.

Hey guys/gals... I had the Nest installed with my new a/c unit. The a/c unit works great! It better as I paid thousands for it. But the company used the the Nest thermostat. OMG!! Don't be fooled people. This the Nest sucks big time. Every time the Nest upgrades the the Nest. Guess what? It stops working!!! And it does not run on batteries. Oh no!! You have to very easily pull off the Nest, then use your computer usb port for a hour to recharge. OMG! I would rather change batteries. DO NOT BUY THE Nest! Problems big time. N. ** Texas

I purchased a nest 3rd generation thermostat directly from company on January 31, 2019 for $266.43 utilizing my Amex. Worked great from Jan till June when it no longer worked. Contacted reputable A/C company that said it was the thermostat. Nest sent me a second one (all three of us on the phone). Installed that one and experienced same problem. Thermostat was set at 67, felt like 80 but was reading 76. Tried contacting Nest to refund and return BOTH thermostats (original purchased and replacement) but after 4 HOURS with NO success I contacted Amex to disputed charge. Amex just responded via letter that Nest has NOT returned their correspondence or phone calls. THIS HAS A ONE YEAR WARRANTY and COMPANY WILL NOT HONOR THEIR WARRANTY OR PRODUCTS. I purchased a new programmable $60 thermostat that works like a charm. Couldn’t be happier. First time in my life I may need to seek further action.

Something has happened to Nest in its transition back to being owned by Google. Rather than being smoothly automated, the RETURNS process is cumbersome and rife with hand-typed errors, which so far have tallied the amount I owe as being $1,000 less than what I am owed. The staff is polite and does try to help, but you will get very accustomed to them telling you, "Please stay on hold for just 2 or 3 minutes while I find an answer" and then being transferred to another person who does not have an answer, etc. Going up the "Just two or three minutes" chain for over half an hour.

This device worked fine for a few months (Purchased in Sept. '18) then started to act funny in the winter. My HVAC tech warned me and told me he had taken many of these units off the wall. The heat and AC would come on at the same time. Now in July '19, my AC stopped working on a steamy Friday evening and the technician wouldn't come till Monday. He immediately identified the Nest as the problem. He replaced it with a cheap-o Honeywell unit and all is well again. He warned us that several customers have had serious damage to their compressors due to Nest costing several thousand dollars. His complaints to Nest go unanswered. They know that they have a problem but will not admit it to customers or fix the problem. Avoid this expensive piece of junk!!!

I bought a Nest Camera for security reasons and thought it was great compared to the one I had before but was surprised at having to pay such a large Cloud fee. When I changed my internet password the camera stopped working and I was told to delete it from my account and re-install it. However Nest Aware stopped working. It took 6 months to get Nest Aware back on my account. Crazy! Finally did but now it is happening again. My wifi settings changed and it won't just let me update the setting.

As the title says, you cannot trust a cloud company like this. They can take away the functionality of the their products at their whim. That is exactly what they did with removing support for the Works With Nest API. I have thousands of dollars of Nest products and they are now useless without this support to be able to communicate with my home automation software. They don't care!

Not kicking on furnace. Support had me have a furnace tech come out 89$! Technician showed me furnace is fine put raw wires together. Said this is a common problem with Nest. We need to bypass the thermostat. Nest replaced it after talking to my technician: later failed to turn on my AC my house was up to 84. I talked to 3 heating and cooling guys who said it is common with Nest. And worse they ruin your whole HVAC system. All 3 professionals confirmed this. They all recommended another brand. I went and bought that brand. Disappointing since my thermostat was only about 4 months old. Spent another 250$ to get a thermostat that would work.

I have heavily invested in Nest, 22 cameras (Indoor, Indoor IQs and Outdoor), 2 doorbells, 4 thermostats, and 11 protects. I have been plagued with issue after issue. From Nest services going down too often, and the cameras basically become an expensive paperweight while Nest works on their outages, do getting bombarded with motion/sound notifications despite my home away status being 'home' and notifications set to only when away. Additionally, watching footage is a disaster. It is extremely slow and lags when playing or when seeking. This is true even when you pay for their Nest Aware service, which I am currently subscribed to.

This is an honest review of the Nest products that I own, and I will try to be as fair to Nest as possible. I have the Nest doorbell and three Nest outdoor IQ cameras, and their products have not been perfected. First of all let’s talk about their employees, most were courteous, but in one case, when I had asked to speak to a supervisor I was put on hold, and a supervisor never answered the phone to hear my complaint. Secondly their 1st tier employees are not very knowledgeable about their Nest products, at least the products that I own. When speaking to some the 1st tier employees, I felt that I knew more about their products than they did. So needless to say, their 1st tier employees need a lot more training pertaining to the products that I own. The 2nd tier employees are knowledgeable about their products, but it would take me a minimum of a half hour to speak to one.

This Nest does not work. It is wired correctly and I have a new air conditioner. It was installed at the beginning of winter and would not heat the house. I would turn it on to 72 degrees and my house would not heat over 68 degrees (usually from the heat outside). It would say 65 degrees, but it was really 59 degrees in my house at night. After 3 months it started heating but never to the temp I set it and I would have to put it up to 78 degrees for it to start heating. Now it is winter and it won’t cool. It was 84 degrees in my house and outside was 82 degrees. Nest tries to blame it on wiring and my unit, but everything but the Nest is working.

I made the mistake of purchasing a Nest thermostat for my office. It was not working consistently. The air and power were coming on, but it would say "3+hours" until it reached 1 degree less. So, Nest was "nice" enough to send out a "tech" to add a C-wire, as that would solve the problem. Instead, they sent a guy out who rewired my system, without a C-wire, because he said I didn’t need it.

We bought a Nest Learning thermostat in the fall of 2018 and spent 6 hours to get it installed. After the Nest still did not work, we had to hire an outside installer and pay $200 to get the Nest to work since it was getting very cold. Now when we wanted AC in the spring the Nest did not work again. Our AC is less than 2 years old and was serviced in the Spring. At that time we tested the Nest and everything worked.

I have been a Nest user for years via Dropcam. I have Dropcam cameras, which are great because they record continuously. I got nine verification text messages on Monday of this week. This was a clear attempt someone had my password and was attempting to access my account. I immediately attempted to change my password and got a message saying I had tried to do that too much and to try later. Alarmed, I called Nest customer support. I will just summarize the HOURS that I spend on the phone with Nest Customer Support over the next four days. In summary:

I’m not sure what is worse, the products or the customer service. I wish I did my research before purchasing any of their products. We have the thermostat, door bell, and smoke detector. Our first issue began with the thermostat. The thermostat could not get power, so we were left with our heat continuously running and no control of the temperature. We spent hours on the phone with their customer service representative, who basically recited the trouble shooting you can find on the Nest website. None of their troubleshooting worked and we had to replace the thermostat through our heat provider. The new thermostat comes and was professionally installed for the second time. We continued to have the same issue.

I bought a new house and it came with Nest products already installed. After about 2 weeks in the home, the thermostat went haywire. I received a message to contact Nest support with an error code w5. I called and was on the phone for a total of 2 hours with no resolution. I was also promised overnight shipping of a new product as after the troubleshooting was done, my device was useless. The only resolution I was offered was to twist 3 wires together and flip the breaker switch when I wanted to use the air conditioner. Unfortunately, since this came with the house, I am stuck with it. I would have chosen another product if it were up to me. Not because of the product itself but because of the customer service that I received.

I had my Nest thermostat for about 2.5 years. This month, I had flicking issues with my power that originated from the power company. My neighbors didn’t have any problems resulting from the flickering. My Nest thermostat became inoperable afterwards. I called Nest Support to see if they can help and possibly seek warranty coverage. The man at support had me do several troubleshooting steps. It was excessive, especially since I told him of the troubleshooting process that I had already done. After his excessive troubleshooting, he put me on hold. By this time, the phone call was already 1.5 hours. I was on hold for 30 minutes. After seeing the call duration of 2 hours, I hung up and purchased an Ecobee4.

A thermostat that costs you money. Very difficult to program. It is like it has a mind of its own. It goes on when it wants. Better to just turn on or off. Waste of my money. Over and over I have tried to program. Doesn't work. I've gone over the directions over and over. Worthless.

Nest has become popular for their range of "smart" home products. Shame that I will be returning about $2000 of Nest equipment within their 30 day trial period because of their extremely awful customer support. My second order was delivered without a signature even though signature confirmation was requested. The package was stolen and the thief was captured on my Nest Hello camera. However, it has been over a week and every contact I've had with a customer agent has said someone would contact me within 1-2 business days with no resolution in sight. I will be canceling my order and going through the 9 circles of hell that they will probably make me walk in order to return their equipment from my first order within the 30-day return period.

If I could give Zero stars, I would! I wish I could have read all these bad reviews before I bought the thermostat. It worked good for 6 months and then disconnected from wi-fi. In an attempt to fix it over the phone, the whole thing lost the ability to recharge itself. After FOUR hours on the phone with tech support and manually charging the thermostat with cable, it still did not work. I have been transferred to a senior person 3 times for a replacement and after 1 1/2 hours each I hung up. What makes it worse is that everyone I spoke with did not seem to understand English very well and did not have any customer service skills. WILL NOT BUY ANY NEST PRODUCTS AGAIN!

Poor English and very lacking of knowledge of their product. Called several times and was on hold about 50% of the time. I'm guessing they are selling more than the support can work with. This at one time was a great company but the dollar leads now.

Someone broken into my garage and stayed there for 5 minutes. The IQ expensive Nest camera was supposed to take screenshots on motion, sounds, conversation, people identification and so on. However the only thing I’ve gotten from this episode was 2 screenshots from the back of the criminals for the entire 5 minutes he was there. When I called Nest they said they do not do many screenshots to avoid annoying people with notifications. And if I want to record videos I would’ve paid an extra monthly amount to have access to that. Meaning that without paying the extra monthly payments the camera is useless. I basically have paid $500 for a camera I could’ve bought on Dollarama for $5 instead. Both are fake and does not give you any useful information to protect you from criminal’s actions. I hope you who is looking for buying a camera to protect your property can read this review before fall off on the SCAM called Nest.

I have 3 Nest products in my home. When my thermostat stopped working out of the blue I called and spoke to a representative who gave me a voucher to buy another thermostat since the warranty expired. I was happy once I received the email with the coupon however what they didn't tell you is that is doesn't work on all models. I spent 1 hr on the phone to figure out why my coupon didn't work. It was limited to 2 colors. These people have no idea what they are doing. Also I was promised a new coupon code and never got one. Here I am a few days later no coupon code and no thermostat. I am so disgusted. Do not waste your time on this company. It is surprising to see such bad customer service on products that are costly.

The first time I used my A/C after I got the Nest thermostat, the cool air ran for about two minutes, and then the cooler shut off, with just the fan blowing. My A/C technician said the Nest blew out the computer control board on the air compressor. He said he’d seen this many times with the Nest and that other brands didn’t do this. I was out about $250 for the Nest, $100 for installation, and about $360 for the A/C repair, just to end up with a low tech thermostat. Nest has apparently lied me off and not responded to my requests for a refund.

Imagine this situation. You have your Nest in Cool mode, but your home is a little too cold. So you set your Nest to a higher cooling temperature in an attempt to allow the outside afternoon temperatures to warm your home rather than switching to the heat mode. But Nest hijacks your higher cooling setting because it "learned" not to allow you to do that. The YouTube videos are a much better product support source than Nest's website. My wife is begging me to throw the Nest thermostat in the trash and to switch back to the thermostat we had prior to Nest. As a retired USMC pilot I want to always be able to "over-ride" what the aircraft computers are commanding my aircraft to do, that I do not want my aircraft to do.

I am currently on hold again and trust me you have to come up with things to do when you are on hold!! This company is a joke after the sale! I spent nearly $3,000. I don’t care about the money. I wasted a whole night last night on hold, my whole lunch hour on hold today, and am currently on hold now. This call is at 48 minutes so far! I can’t wait to get my problem fixed so hopefully never have to call again! I have never written a review on anything until this. I called their sales department today and they answer right away. Imagine that!!!!

I called the customer service dept. and you get put on hold for 30-40 mins. I troubleshoot with the tech and he agreed I needed a new thermostat. It took 2 days to arrive with no heat in my house, and when it finally came, they sent me the base where the wires go and NOT A NEW thermostat. I've been on hold now for 35 mins and I asked for a supervisor and so far I'm still on hold. This is the worst customer service I've ever in my life has seen. I will NEVER BUY ANOTHER NEST PRODUCT.

I have 8 Nest cameras but be aware of the Nest Aware service and customer service. Nest allows you to have 5 days, 10 days and 30 days of video history. Great, except for one thing, if you want to go from 5 to 10 or 30, you will lose all the saved videos. Why? You must cancel your subscription, yes cancel and lose all your saved videos for that camera and then order a new subscription.

This guy came in spewed lies when my wife came up to said not interested. He insulted her and me. Kirklan then said, "Who wears the pants here?" and "Wow shes the boss." He continued to challenge my wife and we are very disgusted. When my wife got upset and stated loudly we are not interested. He leaned in and made snide comments about my wife and tried to swing my decision. I am writing this and my wife wants her voice heard also. I want her to post and you may contact her.

Absolutely ridiculous that this is not compatible with mesh wifi system! Because this is a google product, they amp up false reviews. As my 13 yr old son said....anyone who would buy a $300 lock would probably have an upgraded router, can afford more devices to connect to that router, can afford to hire domestic employees who would use the lock, and probably has good stuff that they care about if it got stolen!!! Shame on google for releasing this product without ironing out kinks first!!!

I purchased the Nest Thermostat E about 8 months ago since I had all the Google Hubs, lights, and stuff. I wanted the ability to control my home's temp while awhile or adjust it when I was on my way home. In the summer the with Cold Mode on it seemed to function just fine. I didn't notice any hiccups at first. But then I noticed it was a lot colder than I had set it for and would run the AC far too long. Now also beware they say it does not need the now well known C-Wire aka common wire to operate. This was great news because I am in an older home.

The Nest camera with a phone app is easy to set up, but the camera does not capture and keep anything unless you pay for a monthly service. Also, the speaker feature never worked on mine correctly. I disconnected it.

I have 3 Nest thermostats and the 1st one I purchased for $260 quit working. The outer ring that controls the unit stopped working. I cannot get Nest to help with fixing the unit. I am willing to pay for repairing the unit, but all Nest supports says is buy another one. They did offer a small discount, but who wants to have to replace their thermostat every 4 years at $260. Their support also put me through the ringer but sending me an email with a case number and to call a different number for a senior support guy. Another hour wasted and no help. One of the support guys William told me that I won't have any problems with the newer units, just with this older unit which tells me they know there is a problem and just wants their customers to suck up their defective products. I will NEVER purchase another NEST product. EVER!

This company does not stand behind its product. I just paid $400 to have an a/c unit repaired because this Nest thermostat wasn't sending proper signals and caused the unit to run constantly. Even with documentation from my HVAC tech, they absolutely could care less, have not tried in any way to reimburse me, just offered to send a new one? Why would I want a new one??? Stay away, JUNK PRODUCT.

I have been using the thermostat for a couple years when Nest decided to change their "Terms of service". Since I did not agree to the new terms I was left with no online feature and deemed this as useless peace of expensive "brick". I opened a case about a year and a half ago, but the "nice" Nest customer support couldn't find the time to solve my problem. Case still open and they kind of don't give a hack... They are very ignorant and don't care of their initial terms, it is like in communism, if you don't like it we don't care, we are happy we took your money!

The app does not consistently function. My portable and desk top devices are Apple. The CSR said it is an Apple screw up not their’s. I ask when the programmers at Nest would have it worked out? I was told near future. That was 2 years ago with multiple updates and still have screen freeze and connectivity issues to there service. I unfortunately bought 10 camera (5 indoor 5 outdoor) uuugh! I am running 6 and steadily replacing them with another product. Pricey lesson on my behalf. I am waiting right now for a CSR in support to pick up phone. I’ve been in the queue listening to this awesome music for 25 minutes and counting. It is 1548 EST here in Florida, USA. Joy joy for me

We had bought a camera a while ago. Last night my family is sitting in the living room and someone starts talking to us on our camera saying rude things watching us. Someone hacked into our camera and spying on us and then once I posted video my babysitter said she heard voices on it a few days prior. Just thinking it was us she didn’t say anything. It’s crazy. Will never buy another one.

On the coldest day of the year at -10F BOTH Nest failed within 30 minutes of each other. I was 100 miles from home when both failed. Received an NEST e-mail saying to disconnect the "Y" Wire. I drove home, disconnected the "Y" wire and all is fine. This is a known design flaw that could be easily fixed yet it fails on the coldest day in 3 years simultaneously on two separate and independent units!! WHY!?

My complaint is like all of put together. Worst products, company ever, very dishonest and needs to put down like dog. It is had to use fraud protection on my BOA card to end their bs. Got money back instantly and now them chumps can be the ones waiting for their junk to get back to them.

We purchased a smoke/CO detector from Nest. In just a few weeks we received a low battery signal. We replaced the batteries with the very expensive lithium batteries as required by Nest. Once again, in a few weeks we get a low battery signal. We contact Nest customer service and they send us a new unit. The unit is an improvement over the original model because the battery compartment door can be opened with a latch instead of having to remove 4 screw with the first model. In about 9 months we get the low battery signal on 1/11/19. I replace the batteries. On 1/20/19 I get another low battery signal. This time I test the batteries and they are fine. I still put in new batteries to see what happens and we get a low battery signal on 1/22/19. I contact Nest customer service. They will not replace the unit or give a refund because they say it ran out of warranty on June 2018.

This company has the most egregious bait and switch advertising I have ever seen. The camera works well during the first 30 days. Then it stops working unless you purchase an expensive monthly subscription. Instead of getting to view the live feed in real time plus getting a 10-15 second snapshot of each "event". After 30 days you get no live feed and only a useless single frame "snapshot" that never shows the event!!! I am going to uninstall mine and try to return it for my money back. If not, I will sell it if I can.

DO NOT BUY THIS PRODUCT. I installed three Nest thermostats in my vacation home so that I could control the temperature remotely. My home is on Cape Cod so I want to make sure the humidity is not too high in the summer and that the heat is high enough to avoid frozen pipes in the winter. I've experienced problems with each of the thermostats - either they go offline (especially when cold) or automatically go to their own "schedule", especially turning the heat down on their own. This happens even if you turn off the automatic schedule feature, turn off the eco feature, and then manually go in and delete the "learned" schedule on each thermostat.

Purchased this thermostat Dec. 2017 and recently our Nest displayed "low battery" and stopped connecting to WiFi. We charged the battery using USB several times but the battery would only partially charge and we still couldn't connect to WiFi and the manual display would sometimes work and other times we couldn't get it to display anything. We then replaced the battery and it didn't make any difference so we called Nest Support. After troubleshooting on the phone with them for several minutes our support person talked with a supervisor who said they would no longer troubleshoot with us because we had changed the battery (which is exactly the same as the original battery). I think it is possible an automatic software update caused this issue and I'm very disappointed that Nest isn't willing to support their products. This is the last Nest product I will ever buy.

At 1st my Nest indoor came seemed like the best thing since sliced bread. I used one in the house and the other for my outside garage area. Once your subscription/free trial is over Nest becomes almost useless. It will freeze up and go offline. I know the company has to make money but the services aren’t even worth it. Now I can see why there are so many resales on eBay and Amazon. I paid 225 for mines and have seen them listed for 125 resale. I wish I would have saved my money or just gone with another companies product. I will be selling mines soon as well.

Issues galore, ended up putting my old Honeywell thermostat back after spending over 20 hours trying to get this the Nest Learning 3rd generation thermostat to work. I really wanted this Nest thermostat to work and tried for three weeks to get it to function properly. First of all, let me start by saying I went to the Nest sight to pre-qualify my system. I have a Heat Pump, Coleman Brand (Made by York) that is about 6 years old (97% efficient). The only item out of the ordinary is usually heat pumps have an “emergency” or AUX heating option that goes to electric coils. My system goes to a propane furnace built into the system as its “Emergency” or AUX heat. It is not a “separate” system. All Heat Pumps, inherent to their design, have an “Emergency” or AUX heat component. The Heat Pump part of the system does not work well below 34 degrees outside temperature.

If I could give zero stars I would. Purchased last spring and suffered, sweating through the summer as the thermostat, smart as it is and apparently smarter than I am, decided that I didn’t really want the temp set at 73, that it should be a lovely 80 degrees instead. I called in desperation and received “nice” but ineffective support, finally resulting in having a technician come to my home to set it up “properly.” It has worked ok for a few months and it is now mid January. Here we go again!!! It is very cold in Chicago and now my “smart” thermostat doesn’t “think” I really want it to be 70 in my house, but that surely I must prefer it to be set at 66!!! What a ridiculous piece of crap!! I don’t want a thermostat that refuses to obey my wishes and terrorizes me in my own home. Tomorrow I am heading to Home Depot to purchase a plain old, addled and not-very-smart thermostat, thank you very much.

I like these products but be careful about buying the bundles on the Nest website. If you buy a bundle and want to return something you have to return the whole bundle in order to get a refund for the one thing you want to return. The customer service reps you can tell are stressed out and tired. This is a terrible policy, I ended up returning many more products then I planned because of this.

The following is a timeline of my order process and dealing with the extremely terrible Nest Product Support. I received the wrong products and Nest has no way to exchange them, so I tried to return the products for a full refund, which they promptly messed up just like they messed up the entire order. November 26, 2018 - Placed order (Order No. **) with Black Friday Discounts for the following items: Two (2) Nest Learning Thermostats, One (1) Temperature Sensor. December 7, 2018 - Received order from Nest, however, the contents of the box did not reflect the products we ordered. We received the following items: One (1) Nest Thermostat, One (1) Temperature Sensor, One (1) Nest Protect.

Spent 1.75 hours waiting for a "Senior Agent" to address a simple customer service delayed shipping issue. Dealt with 6 agents who were incompetent, unhelpful, and rude. If this is the level of service provided for a product that I haven't even received I cannot imagine what it would be like to request service on the actual product. HUGE DISAPPOINTMENT.

I purchased six of these for my home so I could operate them from my phone. Big Mistake. They do not work and are impossible to schedule. My power bills went up 30% after having them all installed. They might be the worst devices I have ever bought. Every professional HVAC guy I have spoken to says the same thing about them... They will not work consistently and are impossible to wire correctly and are not smart enough to tell you they are not set up correctly. Mine blow cold air when trying to heat the home. Total POS... At least I bought them at Costco and can rip them out and get my money back. :)

I purchased a doorbell with a recording (Nest Aware) subscription. After a chat session and two phone calls, I have not been able to get the subscription running. As I experienced in the past with Nest thermostats, this company provides virtually no customer service.

When it works it's fine but it does not work consistently. It goes out very often. Actually way too often so I would not recommend. I also had some difficulty with the initial set up. I will admit I am not the most technical person but the customer service rep that was supposed to be helping me was equally bad and we could not get it done. Thankfully a friend came over and was able to do it for me so I give a thumbs down for customer service too.

I've had this for a little over a year now. The camera at first worked fine, picture and video was good as well as sound, but ever since the first frost, it goes in and out. It is supposed to be rated to -4 degrees. I am in the DC area and it doesn't get that cold. Now for the last few months when I am away and come back, the camera is not detecting that I am home again through the app and have to manually put the camera back on. Thought it was great initially, but not now. Too many problems. Will probably use another type of service later.

I have been on the phone for 1 hour and 10 minutes trying to change the subscription. They transferred me 2 times and they don't know how to solve the problem. I am still waiting on the phone. Their website is not friendly either.

I had Nest Aware subscription. I canceled the service in ample time. They still took out money from my account illegally. I have called and waited today for 1 hour and a half still trying to get my money back on my card.

Horrible! Expensive and very slow picture, low quality, bad customer support. Very disappointing given that it is owned by Google. This is a shame that they sell a camera for more than $200 and you get nothing. No functionality, slow pic in real time (delay of 2 min!!!), And the camera keeps showing blue circles of "thinking time" that gets it to be stuck for several minutes all the time. Also, I called customer support several times and they just play this ringtone stating "your call is important to us" but no one answers!!! I was waiting on the line more than 130 minutes!!!

Wanted outdoor camera, accidentally ordered indoor cameras (4 of them). Called to stop the order and change it. Told I couldn't, I would need to return them when they came and order the outdoor ones. Call back when I received them and get the return number. I did just that, FedEx brought the box of cameras, I opened it to make sure it held the cameras. Called Nest Labs, kept having customer service disconnect, or drop my calls even after asking me to provide a call back number. No one ever called me back. I chatted with one rep he told me he would send me an email telling me how to return it. But I had also talked to a rep... before the call dropped who said they would pay for the return. So I followed directions in the email and it said to return within 3 days - took it out the same day and sent it UPS.

I have five cameras and Nest doorbell. I was very pleased with the packaging and the ease of set up. I am a women and had no problems. What I am very disappointed about is the alerts especially on my doorbell. The alert noise is so soft, if I’m not holding my phone I don’t even hear it, if they do not push the doorbell. Which you do not have the option of changing the alert noise on your phone. By the Time I get alert which is always so delayed they are already gone. It is worthless. Plus if someone else comes before 30 min is up, you will not get an alert. Wish I would of done the ring. My fault!

On support chat on how to hook up a wired temperature sensor for my in floor heating. Long wait. No help. Took roughly 3 - 5 minutes for each response from a question. The agent has multiple chats at a time. Gave me info from a different user. Told me I need to have a Nest Pro come to my house. For them to hook up a temperature sensor with two wires? Would not recommend. Looks like they can only give you information on what you already have in your manual.

These people are crooks! I bought a doorbell camera ($250), have it professionally put in and had to have them wire it and put a chime in house ($500). Part was bad in Nest box (the puck that connects to chime). They sent a new one... Paid a guy to put it in ($100). It worked for 3 days and then fried my WHOLE system. Doorbell broke... 2 transformers and my chime... Paid electrician to come see what Happened ($100). Said faulty product... In $1000 and no daym doorbell. On hold for HOURS at a time and get disconnected. No callbacks. DO NOT BUY THESE PRODUCTS. Their company is a joke and a ripoff. They owe me money for this.

I purchased 2 security cameras and was looking to get them professionally installed. Their customer service team provided me with several companies they said were vetted to do the job. None of them said they could handle that kind of work and weren't sure what I was even talking about. When I voiced my frustration, they said they would line up the appt for me. After 3 reschedules, I called back in to get this issue handled once and for all and I have collectively been on hold today for over 3 hours trying to get a manager on the line because apparently they are the only ones who can help.

Nest Doorbell has fabulously quality picture and video. We put it together testing in home and downloaded the ‘Nest App’. Next day found an email regarding a trial ‘Nest Aware’ membership which would expire in a month. Googling ‘Nest subscription’ finding a monthly subscription of $10/month or $100 for the 1st year, increasing to $30/mo or $300/year after year one. Nowhere at the purchasing store or the constant mirage of TV ads do you read or hear anything regarding a subscription which would allow you to video or store video on the cloud. Without the subscription you lose video, any picture taken is deleted after 3-hours.

OMG... Are you kidding me... I’ll make it concise as possible. Camera images... good with “live” feed... images stored. Let’s just say I thought a black bear was on my proton Montana... After viewing the image many times I realized... from a slight color variation of my blue jeans and black jacket... the bear image was my backside. But this is not my main issue... The customer service... protocols... not in place... to ensure I have remote access to the visually impaired cameras isn’t possible for me. WHY?

I utilize Nest cameras for the protection of an elderly adult. In the first month one of the cameras completely stopped functioning. I have spent 3 hours with Nest and they do not have a way to fix the camera. I had to buy a new camera so that I would continue to have 3 total cameras in the home. I had to list it as a different room or the system would not recognize the new camera. Now even though the other camera is non functional the system is asking for a subscription for the new camera because I was forced to give it a different room name. Thus, I have 3 cameras working, but they are now trying to charge me for 4 total cameras.

I've been trying for two days to return the still sealed Nest Learning Thermostat. 30 minute telephone hold times, passed from rep to rep, no resolution, then disconnect. Day #2 the same! BAD company!

I spent 2.5 hours on the phone with customer service this afternoon. The customer service representative was very rude and unhelpful. She put me on hold for periods of 10 minutes at a time. Then the Nest phone system automatically hung up on me. She did call back. However, she was unable to help me. I asked to speak with her supervisor. She said that the supervisor was unavailable and that I would have to be put on hold... So, again, I waited about 10 minutes on hold... Then the Nest phone system again hung up on me... She called back... We did this drill about six times. Seriously. Six times or more. I know... Hard to believe.

I liked Nest because I thought they had quality Google support. I was wrong. Their camera system and service is horrible and unreliable. I've been on the phone for a week troubleshooting a Nest camera until they finally sent me a new one. Once they send me a new one, a new problem arises. They said I have to cancel my Nest Awareness services and re-apply for it and I won't get refunded for it until my year service is over. I was on the phone with them for 5 hours, didn't get anything resolved. Nest is a bunch of crooks. I wouldn't recommend this company to anyone for a camera system.

I had to return an unused Nest product. The return process is very cumbersome. I have never experienced anything like that. I had my order number ready and still spent 25 minutes on the phone with two different agents. They sent me an email with my case number but the email with shipping label was missing. You would think that having the case number would help when you call back the second time but they take your information and put you on hold to speak with a "specialist" who would create a shipping label to ship the product back. I spent 20 minutes on the phone the second time.

Here's why I am leaving a poor review of the company: Their customer service and troubleshooting is abysmal! I have 4 cameras and absolutely love three of them. I just installed the Nest IQ outdoor camera, however, and have had hundreds of false motion detection alerts and odd streaks of white light during night time operations that appear to indicate a faulty camera. I had the camera installed (hole in the wall, lot of time invested in doing so), and would prefer not to return it. Numerous emails to the support line, however, have been generically answered either by a computer or completely incompetent people.

Kept sending me notices that my trial was about to be over. But I could not get a subscription started. I tried on my tablet. I tried on my phone. I tried on my computer. No matter what I did I could not get a subscription so therefore in a couple days I would not have service. I called them and just deleted my account. It’s not that much more to get security that will monitor for you.

We have had several issue with our Nest cameras with little to no resolution from customer service. Recently, we were unable to create or download any video clips despite a paid subscription for Nest Aware. After countless hours on hold waiting for customer service and repeated promises that "Nest would call us back" and "send us an email as a follow up to the call" we have never received a call back or any resolution. In fact, we spoke with a supervisor today who was rude, pejorative and talked to us as though we were children.

I have 3 NEST cameras with subscriptions. The subscriptions keep getting mixed up. One expires and I try to renew it. I'm on a page with the camera listed I'm trying to renew so I know I'm renewing the correct one. I get charged and then get notices about how my subscription is running out. My account then shows a subscription unused that apparently can only be assigned to a new camera. I write an email. The tech ignores what I'm saying, tells me everything is correct. So I write back. This is just one of the many subscription order problems I have. It's a nightmare.

I have had 4 of these smoke detectors for 6-7 years now. They false alarm about 4-5 times a year usually late at night. I have tried all of the recommended "fixes"... they don't work. Some units false alarmed the next day. If I hadn't spent so much time & $ hardwiring them into the power I would change them. They are a big pain.

As I am writing this, I have been on hold for 5 hours and 23 minutes with Nest. The first two people I spoke to knew less about our thermostat than I did... All the reviews of the customer service online from every site and review are pathetic because Nest like most of Corporate America has become drunk on Greed, the deadliest of the seven deadly sins. They have no regard for the public or what they refer to as their customers as long as they can financially ** the public of their money for service they have no intention of ever providing these days. It is everywhere you look these days and the examples are so many that it has become the norm. I spent 5 1/2 hours online chatting like a 12 year old adolescent with DIRECTV NOW last Friday also because they have no customer service number at all and you have to do everything through a chat window off their website with people they have outsourced overseas...

I finally got through to someone who was very helpful and understood what a miserable weekend we were having in the heat with an injured dog recovering from surgery. They offered to overnight us a new thermostat. I’m still concerned that the thermostat will break in a couple years and we’ll have to shell out a lot of money or try to get an old fashioned thermostat but I’m happy this is resolved.

We purchased the Nest Cam for two reasons: in-home security, but primarily to be a baby monitor. We like the Nest Cam when it works, which seems to be less and less often. We purchased another audio monitor a few months ago because we can't trust the Nest to stay on. Today I purchased a whole different audio and video monitor system because I cannot tolerate a product that does not work. We have the fastest internet possible, and have no connection problems with anything except the Nest.

** you Nest! You raised my electric bill by hundreds a month! You are a ** criminal! You cooled my house to 73 when I was not there. You are a ** sellout **! I'm suing you and the DWP- who sent you here to save ME AND US energy! YOU LYING **!

I bought almost everything that Nest sells: Yale door lock, 12 Nest detects, 5 Nest Protects, a thermostat and 2 video doorbells. My system costs over $2K and expected a good product and great customer service. Everything worked well until my Wifi was accidentally turned off and was down overnight. I expected everything to come back online when the Wifi was turned back on and Nest tells me that should happen but it didn't. After an hour and a half online during which I manually reset everything I could reach, I gave up and asked them to call me back. Manual reset got almost everything back online but then devices went offline a short time later. Nest wants me to disassemble detects to reset batteries but I'm not going to do that. I'm very disappointed that Nest has no personnel that will come to get my system going again. Very unhappy with this product after only 2 months of use.

We love our home Nest system - we have Nest Hello, Yale Nest Door Lock, and several video cameras. But when something goes wrong, like the Hello goes offline even though WiFi is strong, it is virtually impossible to get a person on the phone. And online troubleshooting is worthless. I am impressed that Nest seems to use only American customer support reps, but today I held for more than 2 hours to reach support. You'd think since they are owned by Google that something as simple as a callback option would be available rather than having to stay on hold listening to the same imbecilic hold music. Come on Nest - you have a huge share of the market. Two hours for customer support is ridiculous. And while I don't want the useless overseas script drones answering my call, I would really just appreciate a callback option. Or better yet, how about a better troubleshooting system? This needs some work guys.

Yale Lock - It has taken 10 calls to their customer service so far to take care of a return! They don't know how to do anything! No idea how to produce return label! They don't take care of refund and put charges on my card when item is already returned and have to make more calls now! Btw, to speak to a senior agent there is a 1+ hour wait time!!!

I’ve never written a poor review of a company before but I had the worst experience today. My husband has been trying to return 2 thermostats… bought from Nest directly and not opened (even the clear wrapping is still on the boxes). My husband emailed Nest about how to return. They replied with a phone number and reference number. He could not get it done (and I now know why) and asked me to take care of it.

Couldn't get answers on the website so called and sat on hold forever!!! Nest used to be so good but now they suck. So sorry that I already own so many Nest products. Never buying another Nest product again!

I purchased two Nest Hello doorbells that have built in cameras. Along with the hardware purchase I added the one year Nest Aware Subscription. It worked great for about a month and then it quit. I contacted support several times and all they told me was to purchase it again. I already spent $100.00 why should I purchase it again? I finally did so now I have spent $200 for the subscriptions and it still does not work. So much for the 24/7 support. I will have to contact my credit card company and ask them to get me a refund because Nest Aware is a scam and refused to refund my money.

First I cannot begin to tell you how frustrating their customer support is, and that is primarily due to the fact they do not respond. I cannot access my subscription, cannot cancel my subscription and cannot access my cameras or thermostat. The kicker is their customer service reps cannot make any changes to your account like a phone number change which is key to changing anything in your Nest account. I got a new phone number and there is just no way to access my account now that my old number is no longer active. I am trying to change my password but cannot do it without the old phone number. Who thinks of their Nest account when getting a new phone number, it's obvious that the people at Nest think you should. So still haven't figured out how to resolve this since my emails go unanswered. Very disappointing.