Namco Pool & Patio Equipment Reviews

I love Namco and was so depressed when I saw that your Latham, NY store had closed. What a surprise to see that you were opening a new Albany store and only 3 miles from my home. Your folks are always so helpful and knowledgeable. Namco is my go to store for all my pool needs. Glad you didn't leave the Albany area. You folks are the best.

I bought pools and a lot of my supplies from Namco before and it's been good. So when I had problems a couple of winters ago, I purchased a pool from them again last year and had it delivered this year. I haven't put it up yet but their sales team has been really good and helpful up there. They gave me a lot of information when I went finding research about the pool. I'm very satisfied.

Namco is in a bordering town and I drive by them all the time. I chose them for their convenience and location, and when I went in to inquire about it, they were very nice and approachable. I bought a 24-foot pool. The staff was very knowledgeable and helped me out with some of the decisions that I wasn't sure about.

I was following Namco's ads online and they were on sale so I purchased an above ground pool from them. The whole process with their sales team was super easy. I would recommend them.

Purchased an 18-foot round pool from Namco. They're in Wilbraham and they've been there for a long time and they were having a closeout. The pool is not set up yet but satisfied with their service so far.

In 2011 I purchased a pool from Namco. At the time they provided a list of independent installers for me to choose and deal with directly. The pool was destroyed by snow & ice during the 2014-2015 winter. In 2015, I purchased a replacement pool from Namco. I specifically asked for a list of installers.The employee stated that Namco no longer uses outside contractors and that they use their own in-house installers. I was charged $2,050.00 for the installation.

Namco's patio furniture looked nice so we bought some from them. Their workers were very helpful. They went and looked up information on their computer systems and they were really there to answer anything we needed. It was a good experience overall.

Just purchased a pool 1300.00 on Namco website. It will not let you see return policy. I called and was told that I cannot return pool after 14 days from purchase. Even if it's not in my possession yet. So if pool come damage I cannot return it. Hoping I'm wrong about their services and pool comes perfectly fine. If not I will post condition of pool arrival. The web links are no good.

We purchased a pool table on 1/31/16 in the Peabody, MA store. We were told we would be contacted in 7-14 business days to move the pool table to our home. We waited for any sort of contact and none came. Tried to reach store, phone out of order. Finally got a hold of someone only to be told to contact the movers ourselves. Also did not receive $25 credit in email as was told. Had to return to the store twice to return broken/incomplete pool table set (balls/sticks). When I called the store at one time the woman told me that I must have missed the email!! The emails NEVER arrived. Poor follow through and customer service.

I just purchased my 1st real pool. We were excited and nervous. We shopped around a little but once we got helped by Jillian and Tanya we came to realize these managers knew what they were talking about and over a couple of days we talked about everything that had to do with maintaining the pool. It was comforting to know that the Peabody store could service us from A to Z all through the process. As a business owner myself I was very impressed with the work ethic of the girls. Good attitudes and make sure.

I buy pool bleach from Namco because they are the closest. Purchasing from them is a very easy process, and their salesmen were wonderful people. I'm very positive when I’m doing my shopping at Namco. I’m happy with my experience with them.

I purchased a pool from Namco before and it lasted 16 years so it was a good pool. We also bought a new filter and other supplies from them. Their sales reps were very accommodating. We were assisted by a manager and a sales associate and they were both wonderful, very informative, and they made it very easy for us. They knew how to deal with customers. It was a fantastic experience buying from them and we will be back again to purchase more things for our pool as the season goes on.

We recently purchased an above-ground pool at the Namco location in Auburn, Massachusetts. We arrived knowing we would purchase a pool, but we did not expect the experience to be so pleasurable and smooth. The district manager, James **, helped us make our decisions quickly and easily. He was knowledgeable about the pools and the installation process and very patient with our two busy, young children. The store provided lots of games and attention to keep the kids busy while the adults worked out the details. I cannot say enough about how sweet and professional Mr. ** was during the process. We cannot wait for our pool to be installed!

We've heard good things about Namco through word of mouth. Gillian did a fabulous job and she showed us a few pools and sizes, also specials and kind of what we were looking for. She did a nice job answering all our questions too and she would call anytime we needed any other advice. We asked her about a few ideas that we had like the vacuum and the solar cover and she was very informative. It was very easy and smoothly done. We got a 15x24 Meadows pool.

We were looking into pools and we liked what Namco had and what they offer. I had a very good interaction with the sales and installation teams. They were courteous and able to answer my questions. It was a great and pleasant experience.

I have had a pool for the last 20 years and last winter did it in! I went last summer without a pool thinking I did not need one anymore as the kids are older etc. I am very happy to say I was able to purchase a new smaller pool at the end of the season sale last fall. I have always had good service whenever I went into Namco over the years for replacement parts and now to purchase my 2nd pool. Good prices and good service!

We took the drive up to Salem, NH to speak specifically with a man named John. Our pool installer recommended we talk to him after our pool was damaged in a winter storm. Thank goodness we took the trip!! John was incredibly knowledgeable, helpful, kind, concerned and caring. He never made us feel rushed and gave us his full attention so he could help meet all of our needs. We walked out of there with all our questions answered and then some! We were so pleased with everything that we bought the replacement pool, and a hot tub, right on the spot! John is absolutely the best, and in the future we will always be taking the extra time to drive up there to consult with him about future purchases!

Very dissatisfied. Before Christmas I purchased a pool table and ping pong conversion top. They forgot to deliver the ping pong conversion top and they tell me it is somewhere in Connecticut, whatever that means. I have been leaving messages for weeks and no one has returned my call. You have my money, but I cannot get the product from you that I bought 2 months ago. Very very disappointing.

I just wanted to acknowledge one of your employees Jeff **. He went above and beyond to make sure my wife and I made the right decision on the pool we were going to buy. To be honest we had no plans on buying a pool yesterday. We just went there to get some prices and have some questions answered. We never felt rushed. He took his time and made sure all our questions were answered to our satisfaction. Jeff ** is the epitome of customer service! We will definitely recommend Namco to all our friends and family. I would like to come back and purchase a pool table for my man cave through Jeff.

The lady at Namco is very polite and knowledgeable but the only concern is they sell a lot of parts that they don't have in stock and I have to call them in February to see when they're gonna start to deliver the pool. They don't know when the part is going to be available but I pay in advance.

Chris was very helpful answering all of my questions. I feel that he guided me and my family to purchasing exactly what we needed as a family.

The purchasing process with Namco was extremely easy. I called different vendors that I pulled up online, and Jillian, the Namco representative, called me right back. Unlike the others, she took down my information and said they definitely could find something within my price range, arranged for a time that she would be here with the products available when I had my wife with me, which was a few days later. Some of the other people that I spoke to said "You’re going to have to spend more than 10 grand." They couldn’t even get us in the door. Jillian said they could definitely do something for 10 grand and was able to put some things together for us. She was great. We looked at several pools and jacuzzis, and I ended up spending a few thousand more than our budget because my wife wanted a bigger pool than we originally thought. We haven’t had the product delivered yet. It’s set up for April.

Chris was very helpful and very honest on information that we never had an idea that mattered about pool tables.

We bought a 15 X 32 solid pool from Namco and they've been wonderful and were very good to work with. My wife also bought a bar from the Peabody store at Namco this December and the fellow's name was Cody. He took fantastic care of us, was great with follow-ups and made sure we got what we were looking for.

The guys from Namco who came and delivered my hot tub were very thorough. Even though it was difficult, they were very good and went above and beyond which I fully appreciate. However, I didn't like the department that handles the finance. First, it was on my husband's card and then it was put on my card. They told the representative, Christopher, everything was fixed and moved everything to my card but they didn't. They then sent us a bill which they should not have since corrections were made before the bill should have ever come out. On top of that, they sent us a late notice twice when it was supposed to have been corrected. It was definitely not cool and my husband was very upset about it. But Christopher stayed on top of things. Namco itself is fine and I'd recommend them to anybody.

Customer service was very good at Namco, and the store manager was a very nice guy. It took three weeks to get the pool table by, but everything was fine, and the pool table looks good.

We have a pool from Namco for 25 years and I just purchased a new pool. We're waiting for it to be delivered within the next couple of weeks. The salesman was fine, cut and dry, and gave me a good deal. If there's any problem, they said they would take care of it. I have a three-year unlimited warranty that I took out on it. There should not be any problems so I'm happy.

I wanted to surprise my mom so I purchased the 27-foot Morada from Namco. The purchasing process was very easy and excellent. They're great and they were able to answer all my questions.

We were looking for a pool and Namco had good reviews and their price seemed right. We got an above ground pool from them and purchasing it was very easy. They walked me through the whole process and the financing which was definitely a plus. The salesperson was great. I called her a couple of times to answer questions. We made the purchase in October, and it can be installed by April or May depending on the ground. It was a great experience and I’d recommend them.

Namco management responded to my posted review about the delivery of my pool table and was very considerate. I am pleased with the quality of the table and would recommend Namco to others for pool tables. The store manager, Mike, was very friendly and helpful during the purchase.

I have been dealing with Mike ** store number six for several years now. I have found him to be extremely professional, very attentive to customer needs and amazingly helpful. Every time I have placed an order with him he has been wonderful to deal with. I do not want to deal with anyone else because he knows my name immediately when I walk in the store and is always there to help.

My old pool went kablooey in March. Namco had a store in my hometown. I chose them due to familiarity and convenience, and they had a good price on the pool I bought which is one of the year before's models. I purchased a full-sized, 27-foot, above-ground pool plus installation. Purchasing experience was fine. Everybody there was excellent. The only hiccup I had was with the whole installation process.

I found Namco Pool & Patio Equipment on Google Maps when I had my search for places that sold above ground pools within five miles from me. They had the right price for me and then I called the stores to see if they had models that were available. I purchased four pools because I'm setting up a fish farm. Overall, I had a really good experience. The woman whom we worked with really bent over backwards to make everything work and did a bunch of homework for us. She called us to make sure everything's good and right, and was very accommodating. I'm happy with it.

We got a pool and a pingpong table from Namco because I know others have gotten pools from them. Wee felt confident in the capabilities that the company is able to get it for us and do a good job with it. We haven't done the installation yet but purchasing was easy and the salesperson was very helpful, knowledgeable and friendly.

We wanted a pool table and Namco had what we wanted. We also chose them because of its proximity to us as well as the price versus value of the item. My wife said that the sales clerk was wonderful. The color we wanted on the felt was out and she went out of her way to make calls and found the table we wanted. She could've easily just told us we'll have to pick one of the others. She sold us a lot on staying with Namco because she was so nice and helpful. They still got another two weeks before the table gets here.

Namco was beyond wonderful and absolutely impeccable. I'd go back there in a heartbeat. Cherry was above and beyond. I couldn't ask for anything better. They were the best of the best. I bought a pool table for Christmas for my grandson. Everybody else I have to order out of a book but they have it there physically and I can look at them. That's why I bought it.

When we bought our house 23 years ago, the people had a pool in the yard. My husband and I searched around and found Namco family pools, lawns, and all these other stuff for testing the water and bringing in strips. It seemed like too much work. We asked a couple of questions, they told us what to do, and we’ve been doing the same thing to our pool ever since we’ve had it. We’ve been going to Namco for 20 years and get a lot of our pool stuff there, from closing the pool to opening the pool to the vacuum. We usually get two cases of Sani-Shock, Slo-Poke chlorine tabs, and a pool cleaner. Namco has awesome people. They’re not pushy like in other stores. They’re just there so you can ask if you need anything. I just feel very comfortable when I walk in. I think they're the best. They work as a team and I love them.

I learned about Namco through a friend. I was looking around and I ended up buying a jacuzzi. I’ve been looking around for about a month, and found that the one in Namco was what I was looking for, and it was priced right, so I bought it. Their salespeople were very pleasant, and the purchase was perfect. Everything went well. I would recommend them.

We bought our pool table and bumper pool from Namco Pool & Patio Equipment, it is fantastic. We've known Namco for quite a while, we used to have one in Rocky Hill, Connecticut where we used to live. We found their advertisement for pool tables in a flyer and that's where we thought of them because we've been thinking about getting one. We've looked online and their deal seemed to be better than the others. They had a store near our home and we're very happy to get it from a Black Friday deal. Their sales person was knowledgeable and he helped us through what we needed. He answered our questions and he made sure we were all set. I'm very satisfied with the deal we got.

Heather was absolutely wonderful to deal with. From her product knowledge to offering suggestions, she was always professional and courteous. I will come back and be sure to see Heather for all my pool and hot tub supplies.

I bought a game table from Namco as a Christmas present. The purchase was fine, and the people over there were very helpful. Their sales team was great. They answered all my questions, and I love it. Everybody was very friendly and professional. I’d definitely recommend them.

Purchasing a pool from Namco was a good experience. We got a package where we're having it installed in the springtime.

Lisa at the Seekonk mass store was the best and very helpful and help me with everything I needed.

Purchasing from Namco was very easy. The salespeople were very good. However, when we bought the last set, one of the chairs broke so they replaced them. But they sent another one with a broken one and I just gave up with that. That was an expensive set but it is what it is. They gave an end table for our trouble. Also, I ordered a 21-foot cover and they gave me a 24 so it's big but I didn't realize until it's already on the pool. I decided not to take it off and bring it back.

I received exceptional support/customer service from Jeff at the Orange Namco store on Nov 26 and 27. Getting a pool cover this late in the season can be difficult. Jeff did not have an 18" cover at the Orange store, but called other Namco locations and got back to me right away with a cover. The cover would normally take a couple days, but Jeff worked out getting me the cover the next day. I buy all my pool supplies from Namco, and receiving customer service like I did from Jeff is the reason why I come back to Namco. When I picked up the cover, Jeff was very pleasant and made sure to walk me through covering the pool. If Namco has an employee recognition program, I would recommend Jeff be considered for an awards. Please do not hesitate to contact me if you need additional information. Thank you.

I am so impressed with the professionalism and knowledge base of the current stores manager and employees. Enormous improvement over last year. The store is clean and the employees are very friendly and dedicated to solve your issues and meet your needs. Please feel free to contact me with any questions or the mutual examples of how the store employees go above for the customers.

Very, very disappointed because first time I went to store, I give you this, I give you that. Is okay. First delivery is excellent store people. Is like made with the custom ping pong table, no racquets, not balls, pool table not cover. Is sad after I pay for this I not have nothing free. Plus is say $250 for fix, I pay 275. Is real ripoff. Is ok, I am not gonna be more poor for that.

Namco is very friendly and they help me every time I go in their store. It's been a good experience with them and I would recommend them.

Good people at Seekonk Store. Do lots of business with Namco being a very serious happy pool owner!! How about some coupons? Thanks!!

I was never called regarding delivery. When I called to find out what was going on, I was told the delivery was that day between 9-12. I called at 11 and rushed home from work to find that that the delivery truck followed me up the driveway. Not cool. For installation, I set an appointment for a Monday, stayed home all day from work and they never came. After calling, it was quickly rescheduled but again was inconvenient.

I needed a pool inner lining for my brand new pool so I just walked in at Namco Pool store. I knew what I was looking for so they just helped me with that. The experience was okay and I haven't had issues with it.

I got pool supplies from Namco. Last year, I needed a part for the pool and the wrong part came in three times, and it took me about six weeks. For half the summer, I couldn't use my pool. The people that send the information have to brush up on how they do their job but the girls in the store that I’ve dealt with were excellent and always very helpful.

I live close to a Namco Pool store and I have a very good experience purchasing from them. I sometimes buy chlorine and vacuum for the pool from them, but when they're busy and they have only one person there, it becomes time-consuming. But so far, I've had very good interactions with their staff.

On the whole, Namco Pool & Patio Equipment was excellent. I'm quite happy particularly with the flooring. The sales and installation teams have gone good even though there was a bad experience.

I bought 2 pools and pool products from Namco on and off for 20 years, and my purchasing experience has been good. Nobody’s ever been rude, however they were much more knowledgeable when I first started going there than towards the end. I’ve had big issues trying to get parts for the other pool which I bought recently, where I needed to buy some railings and stuff, so I ended up having to replace it. I got a bit of runaround when I called the headquarters and no straight answers from the sales team, so we finally had to go down and demand our money back for the parts that we had bought. I was disappointed when I tried ordering parts, and a straight answer would’ve been great if they don’t have the parts in stock. That issue was handled really, really, really badly, but other than that episode, everything’s been satisfactory.

We purchased our first pool with Namco 12 years ago. As a matter of fact, we’ve bought 4 pools from them and these days, we get our chemicals from them. Purchasing from them is very easy and their people are very helpful. They are very knowledgeable and easy to deal with. I'd highly recommend Namco.

Namco moved three places at least and I was looking for their new location every time I wanted to get some materials for the pool. I've had good experience with them. I asked them about something they didn't have and they said they'd have it. "Oh let's grab a day, by the middle of the week," and they did. That's what makes the customers happy.

The people at Namco was helpful. I went in and needed a new water filter and pump and they were sold out. They had them on sale. The manager there managed to get one for me, put it on hold for next spring but he got permission to order one at the sale price for me for next spring. It was very nice.

The woman who assisted me was very helpful and knowledgeable.

We were looking for a pool cover and were supposed to buy at Ocean State Job Lot because it costs 90 bucks there but they were sold out. So my wife called Namco in Manchester and a rep held the pool cover for her. My wife told me she went and got it for 120 bucks. I told her that I called a different Ocean State Job Lot that had a pool cover there. But my wife said that since the rep was nice enough to hold it for her and two other people wanted it she was not going to take it back even if it's 30 dollars more. We're happy with everything. I also recommended Namco to somebody that got a pool.

I went into Namco Orange CT Store on 10/15/2015 to replace a filter lock ring. I spoke with Jeff regarding this. He was able to assist me. He was very professional. He offered a solution. In addition, he was most helpful with offering ways to preserve my pool water during winter months. His knowledge and candor was evident throughout the conversation. Thank you again Jeff for your assistance.

They have good financing and end-of-the-year opportunities so we ordered a pool from Namco, but we won't have it till the spring. The experience was great and everyone was friendly, professional and courteous.

From the first day that I bought my 1st pool to my closing it out this Fall, this store has helped me through every step. I am so grateful that they helped me with what seems like an overwhelming task. In my head, as I was closing, Joel's advice was echoing through my head as I worked with my husband on each step. My sister-in-law also bought a pool at Namco at my suggestion, and Joel helped her close her pool without even knowing it as we worked together on each step. Thank you so much! I would put one order number but I actually have several as I came by a few times and dealt with several people in that team. Great group of guys. I would highly recommend.

Jeff from Orange store and Jennifer from the Southington store are 2 wonderful manager with your company. Jen has sold us 2 pools and has always been there for us when we've had a question or needed and answer of how to correct our pool water. Jeff which we just met really went above and beyond to make us feel comfortable with our purchase.

NAMCO has good price. We bought the pool and the supplies from them. They also have great customer service at the store. Everything was good and I'm happy with the pool. The only thing I had a problem with was the installation. The installers were not good at getting back to me as far as when they're gonna come and do the installation. We had bought the pool in July and I took time off from work a couple of times just to be here because he was supposedly going to be here but I just never got a courtesy call. That's all I wanted - 30 seconds of his time saying "I can't make it." It wasn't Namco's fault but the subcontractor's.

I was extremely impressed with Namco. Although at first they never picked up when I called them because they're really busy, but somebody called me back. They are extremely helpful and pretty knowledgeable, too. I have an in-ground pool and I needed some accessories so I went in there and then they put me on an email. And when I needed some tubes and shock, they happened to have it so it was really a pleasant experience.

The service with the staff at the Namco in Auburn was friendly and helpful. James ** was very helpful. He was polite when we needed service fixing a mix up with an order. He have the information needed.

Great staff!!! Very helpful all the time!!

Being a new pool owner, there were a ton of questions I had. All of the team I found to be helpful. Jeff especially has a very strong knowledge base. Always good service given by the Namco Orange, CT team!

We had a good experience with Namco Pools & Patios. We bought a patio table and it was a good deal. I knew that at the end of the summer, things are marked down and it was exactly what we were looking for. The sales team was good and the girl who helped me multiple times was helpful. When I went to pick it up, the guy helped me put it in my car.

I like Namco's pool products. I'm satisfied with the pool that I bought from them last year and my wife and I are very happy with it. We've been buying chemicals from them for a long time, and their chemicals are good. The management of the store is very good and knowledgeable. However, everyone else was flunky unless the manager or assistant manager was around. I don’t like their business model of paying their help. It doesn't work for me. Also, Namco's chemical prices jumped significantly this past summer, which is troubling so I started buying half of my chemicals from Namco and half from another pool store.

I purchased a pool from Namco. Customer service was very good because they sent a coupon later and when I brought it in they applied it to what I had already bought.

I bought a pool cover and chemicals from Namco, and I also signed up for their pool closing. Their staff was very knowledgeable and helpful. I like them and I'm happy with everything they do so I would recommend it.

Jeff in the Orange CT store was fantastic!! He explained my options and was great in helping me choose the correct pool to fit my needs. Looking forward to next summer and getting everything set up.

I need to thank James ** for his outstanding customer service skills. He went out of his way to get the products that I was shopping for! Great job and a sincere thank you!

I've never had a problem with Namco. But before I looked at the season being over, we ended up with heat in September and I realized that that's not normal. I went in to get a couple of things that I needed, and they didn't have them. They said they were out of stock because they were nearing the end of the year and clearing things out, which I understand, but I wish that they hadn't run out of a lot of the things that I needed.

I'm very happy with the store because they're very friendly and happy and know their business. Very good. Anything you need they're there for me to help. I'm glad I come to this store. I like manager there because he hired good employees and clean.

My mom stopped in at Namco to look for a patio set and saw the item there so I went back to get it. Mom wanted the patios to be smaller so the rep specially ordered the piece for me and made the ordering really easy. I could’ve gone somewhere else for the patio if the rep had not been accommodating and friendly, but it was because of him and the lady who made the process that I decided to order the item that day, and it was perfect! The product is wonderful. Everything’s fantastic, and I’d recommend them.

The young lady was informative, friendly, pleasant to deal with. You got a winner there! Associate **. We purchased what looks like the same pool we bought eleven years ago. But installation is everything, we'll see.

I’ve had pools with Namco for many years and purchased one recently from them. It was great - I’d recommend.

Chris ** is an experienced, pleasant, very knowledgeable salesman. Knows the products very well. Explains and recommends what suits each customer. A credit to the Namco Family.

We live in Auburn and we were going to Portland, so we figured we’d stop by Namco to see what they had. We then purchased a swimming pool from them, and bought it ahead of time because it was the end of the season, so it was a big discount. The installation was on discount too, so we paid for it as well, but it’s going to be installed during spring. I had a good experience with the company. They have good prices, and I’d recommend them.

We had a great experience. Our mission was to look into getting an above-ground pool for next summer. We were given very helpful information and left with a purchase. The staff were very friendly and informative. They made the whole process very easy.

Samantha ** was extremely informative in helping me make the right purchases for the products I needed for closing my pool. She also offered me a service that would do it for me (a big task considering I'm out of state) but ultimately walking me through the process step by step!

James ** helped me out big time! He was very pleasant to deal with and gave me a lot more information than I realized I needed. I recommended him and this store to my friends and family. Great job and keep up the quality work!

They're all very polite and knowledgeable during my purchase of a 15 x 24 pool. I would recommend Namco.

Jeff was extremely courteous and helpful. He was very personable.

Namco has been the number one place that I've ever had to deal with and considerations to getting my pool and my supplies. I went to other places who are so rude and wanted nothing to do with my business and when I went to Namco, Steven greeted me and help me with every little thing possible. I would recommend that anybody who is looking for a pool or any supplies, go there and ask for Steven or one of the managers who were very helpful. I appreciate every little thing that they've done for me. Thanks again guys.

I would like to applaud the service at the Springfield Ma store. Brian and all the staff there have always given my wife and I good service and advice on keeping our pool in top shape.

I would highly recommend Namco Pools. In fact I did Deb ** who recently purchased a new pool from your Danbury store. I told her that I had the best experience. I purchased my first pool around 10 years ago from Jeff ** and was extremely pleased with his genuine care for my family. I had bought all my supplies from Namco throughout the years. If any problems arise he helped us and made the process stress free. He has made us feel part of the family instead of a customer. I have shopped in Orange, Danbury, and Poughkeepsie. All GREAT experiences!!!

Your customer service employees are always friendly and helpful... I have been shopping in your Manchester store for years using my special card (rewards card)??? Yet, I have never once received any special coupons or anything of that nature... What exactly does the card get you???

Excellent customer service! Returned a 2nd double swing w/ canopy because the seat broke twice. Mgr was very understanding, apologetic, & swift to provide full refund instead of store credit, as told over the phone.

I bought pool chemicals From Namco and some pool items like furnitures from time to time. Purchasing from them is easy but they should tie their rewards points system together so no matter what location I purchase (since they have so many) I should be able to receive the rewards. Their staff are good and knowledgeable. There's a gentleman at the Manchester store who's phenomenal and one of the most helpful guys. He was a great communicator, responsive, knows his stuff, really cares and did a good job.

Fantastic service all around - from the minute we stepped in to the store we were greeted professionally and treated as such throughout the entire transaction. All of our questions were considered, researched and answered accordingly. Even if the final sales numbers weren't exactly where we hoped - which they were - we would have purchased. No heavy sales tactics, just competent salesmanship. Phil's a keeper.

We purchased a 15X30 pool at the Namco in Southington, CT this spring. We have been in a couple of times to get supplies, but today went in and bought everything needed for closing the pool. On both visits, Jennifer, the store manager went above and beyond in being helpful and informative. She makes visiting the store a pleasure. You have a most valuable employee in Jennifer and I think she should be recognized for it. She was also very helpful when we called with questions.

James, Tyler & Steve were extremely helpful and courteous. We went into Namco as our pool has algae. They recommended some products and informed us how to keep the algae from coming back. Thanks!

Store location was in Latham NY. Customer service and the sales associate were both exceptional. Lindsay was our sales associate. For being so young she knew what she was talking about and was able to answer all of our questions. Although the manager was not needed she periodically checked in on us to ensure we were everything was going ok. We had a pleasant experience and cannot wait for our pool.

Jeff ** is the best asset NAMCO has. His ability to deal with loyal customers is impeccable. I had a terrible experience with phone customer service and was ready to cancel my credit card and return my $3,000 pool and $500 in accessories and switch to Leslie Pools or Imperial Pools. Jeff handled my situation with the utmost respect, consideration and professionalism and for ONLY that reason I have chosen to stay as a NAMCO customer.

I purchased my above ground pool from NAMCO's Orange CT store 8 years ago. I return to the Orange CT store for maintenance chemicals, replacement parts, and troubleshooting because under the current management, I am receiving top level customer support. Prices are reasonable. Over the years, this store location has seen many personnel changes. If you're a new pool owner or looking to become one, or if you've had a poor experience in the past and are uncertain about returning, I would encourage you to stop down and visit NAMCO's Orange CT store. You won't be disappointed.

I go to the Namco in Manchester, CT. Jean is a wonderful manager and she has trained a couple of great employees named Robert and Gianna. Great customer service, very knowledgeable and prices are lower than other stores.

Recently I had the pleasure of working with the district manager Jeff ** out of Milford CT. The only words to describe my experience thus far in the process is, "Excellent Customer Service". Upon speaking with Jeff regarding my families wish list, he has been nothing but helpful throughout the entire process. He's walked us through, step by step, and has been a man of his word the entire time. Our pool is scheduled for delivery in late March of 2016 and because of Jeff's integrity, he has made my family so excited for the Summer of 2016. Thanks again Jeff for all your help. I will write back again after our pool is installed and we are swimming.

Wide selection, helpful knowledgeable staff, assisted us with options/selections, helped us find the right set vs. push a particular product.

Monique cheerfully greeted me as soon as I walked in, asked me if there was anything she could help me with. I told her what I was looking for. She took me right to the area and explained what it was that I was buying, and helped me carry the product and cashiered me making sure the sale pricing was correct, and cheerfully said "have a nice day". I have a very good experience.

The associates are helpful and friendly at Namco. They have the supplies I use and like. The prices are comparable to other pool stores. I usually can find what I need. Really like the slow pokes. They keep the pool clear without a lot of extra chemicals.

Jeff was professional and knowledgeable. I had no intentions of purchasing the pool today. However I was so impressed with Jeff I did purchase that pool today. I am completely confident and satisfied with my decision. This was a wonderful experience.

Manchester CT store manager Jean was a great help. First when I called, she filled me in on the availability of a particular sale item. Second, she came to us immediately upon arrival and showed us directly to the table and chairs we were interested in. She made all the purchase arrangements while we sat at the showroom table because I have a walking disability. Jean packed our van perfectly when we picked up our furniture. Great purchase! Great customer service!

Have been going to Orange, CT Namco for pool purchase and supplies for 13 years. Staff has become more knowledgeable and helpful in recent years. Will continue to use them for my pool needs. Happy with this store and staff.

I just want to say it was a pleasant surprise to have such OUTSTANDING SERVICE on Saturday evening when I stopped by to see if anyone could separate the on/off valve to the black coupling that connects to my motor. Not only did James ** do that, he also answered many of my questions regarding parts I need for my pool and the items that I need for the closing of our pool and necessary supplies. He was so helpful and so polite! It was refreshing from the rude man who was there for years! He was not polite and made. It seem like he was doing me a favor when I asked questions or for my water to be tested! Also, I forgot the young dark haired girl who was working also. She very polite and once she finished one thing, she immediately asked James what she could do next! I had stopped shopping at Namco due to poor service, which was sad as I bought my pool there.

I am very pleased with my product. Also I was assisted by a very lovely person Gianna ** that made the whole process easy by answering all my questions and make sure my installation was on time for my son's birthday. She is the reason I will come back because of her service and she made me feel comfortable with my experience. Thanks.

Chris, the Store Manager at the Namco Poughkeepsie, NY store is a fantastic salesman! He was extremely courteous while selling me my pool closing chemicals and I ended up buying a new pool because of him! He went out of his way with information and knew his business. You don't find many young people in business today like Chris!!!

I recently shopped at the Namco in Salem NH. Not only is the staff wonderful, helpful and smiling but the store manager John will go above and beyond to make a customer happy. He always reaches out to help and give advice. I recommend Namco in Salem NH to anyone either starting out with a pool or experienced with one. John not only helped us with his advice on the right filter for our pool, but went a step ahead to help my husband put the filter together piece by piece. All while continuing to greet customers walking in the store. We have no doubt that we will continue to drive the extra distance to the Salem store. We know when we leave that we got the best advice.

I don't normally fill these out, but wanted you to know that Samantha at the Manchester store was especially helpful. She went out of her way to locate the outdoor loveseat I was looking for and even planned to personally deliver it to the store herself. I felt that she went above and beyond with customer service and it's because of her that Namco completed the sale.

I bought my very 1st pool from Namco about 5 years ago. It was Awesome. Joel the manager who was very informative and told me exactly what to expect having a 24 ft round pool and because of his knowledge I took his advice. My family has enjoyed the pool tremendously because I was able to care and maintain it. Thanks to Joel!! I highly recommend to go to Namco for all pool needs and supplies. Very helpful and courteous!!

I am so happy with the service I get while at Namco in Latham, NY. I get great advice, help picking out chemicals I need. The water testing service is very helpful. I tell all my friends with pools to shop at Namco. I would not go anywhere else for supplies unless Namco doesn't carry what I need. Thank you, NAMCO.

We wanted a pool so we purchased a 21-foot pool from Namco. It was great when we got the pool. They're great at flashing and selling the product on you, however, they're horrible at telling you the things that you're going to need. They should be a bit more informative on the whole procedure. Instead of just walking you around the floor and hurrying up to run you to the register to ring it through, they should have a table in the store where you can sit down and have at least a booklet that they can go over with you. Maybe they don't know all the things but they could train them a little bit better.

Thank you so much for your consideration regarding the store credit and adjustment regarding our purchase. We have been your customer for many, many years and will continue our loyalty to your store and products.

I came to the store for help on my pool filter and the employee was extremely nice and easy to talk to. They were very understanding. Great service.

I would love to say "Hats Off" about young Professional Assistant Manager Evan at your Namco Pool store on the Auburn/Worcester line. Evan was very helpful, very informative, very approachable and ready to do the work. I was very impressed with him. I purchased a Pool from you last Season and the pump had problems less than a year old. He and Manager James did excellent job in the solution and their expertise professionalism manner. I want to thank Namco for my great experience when things were not going well with my pool equipment not even used a full season. Evan made me feel secure that Namco is going to take care of their valued customers. Thank you again for a great experience at your Namco store and for hiring a great Sales Team Evan & James.

We got a pool and a hot tub from Namco. It took them a little bit of time to get back to us, but the store have been closed because of snow damage. They had a roof collapse so they're messed up in the middle but that was none of their fault. It was the winter we had. Anyway, their sales and installation people were very good. I would definitely recommend them and in fact we have. However, I was disappointed that there wasn't a manual with the hot tub, there was just a printout of the sheet. We had a problem at the beginning which turned out to be a faulty switch on our end but because we didn't have a manual we had no way of troubleshooting.

Jeff of Namco in Orange was great! He went above and beyond to please!

I just wanted to let everyone know that I had a terrific experience with my pool & patio purchase from my local Namco store in Wappingers Falls, New York. I was greeted immediately when I arrived at the store by Jeff. Jeff helped me to decide on which pool to purchase and explained all that I would need for my new pool. He also assisted us in picking out new patio furniture. What made my Namco purchase even better was the easy financing terms they offered. I cannot say enough good about my decision to purchase from Namco. I have recommended Namco to several friends and at least 4 have also purchased from them and have been happy too!!!

That store NEVER has any inventory. I am a pool installer (B & D pools). I do about 50 liners a season (5 months) alone, and not 1 time did that store have a liner and I am talking common sizes, 21 round, 24 round, 15x30, 18x33, etc. That is just the tip of the iceberg. This starts at the beginning of season and does not get any better.

After many issues in the order/delivery of a new pool, the Orange, CT store manager, Jeff **, went far and above to make sure the situation was resolved. He personally worked with other stores and followed up to make everything perfect for us. I cannot say enough to recommend him and commend his professionalism.

Bought a new liner for my pool in May 2014. In Jan 2015 look at pool and no water in it. When I took cover off noticed the seam in liner and many spots came apart. Spoke to local manager and emailed and showed her pics. Till this no answer from your company. Now we buy a pool. Had it installed on a Sat. And Sunday morning there was no water in pool. Looked and again new liner tore at the seam. Called your store and what a mess. It took about four weeks of your company telling me they're not paying to have new liner. Well called a lawyer he told me what to say and do. Took about another two weeks for your company to okay. Now this MID to end June the installer now tells I have to wait. I have bought 2 pools from your company and never will I walk in or say anything good about Namco. Was told by store manager she would get me my money for the liner. Nothing happened.

We go to the Orange store many times throughout the year. Some very small purchases and some large. No matter how small or large our purchase was the customer assistance that we ALWAYS receive is outstanding. We even had an issue and Jeff the manager went above and beyond to help us out and was successful!!! It's not that often you can go anywhere anymore and get good service and have such a great staff as well!!

I've been doing business with Namco Pools & Patios for years and have bought three pools from them. They were excellent and did a good job. I work right next door to the store so I knew them and went in there a lot. The manager there was straightforward, honest and helped me out. I had a good relationship with him for years and always buy my chemicals there.

My husband and I bought our pool from Namco this year. We are very satisfied with it & all the help that we received from all the employees there. They have answered all our questions and when the store didn't have what we needed they got it for us. I highly recommend the Orange, CT store.

I went in the store knowing nothing about pools. They helped me find one, explained everything to me. And when something wasn't working out they helped fix the problem. Good store.

Thank you, Namco for making our purchase of a new pool so positive. We went to the store in Orange, CT, and Jeff was the best. He was knowledgeable, flexible, and followed up after the pool was installed. Namco offers financing, professionalism, and guarantee their work. Thanks for a great purchasing experience and awesome summer.

I'm writing to give an excellent experience with Nicole **. She has been a joy & extremely helpful to do business with. She is definitely an asset to Namco. Please make sure that she is given the respect she deserves. Thank you in advance. A VERY satisfied Namco customer.

I had a great time with Namco. They came when I wanted them to and they did everything they were supposed to do so we loved it. Jeff was excellent with us and everything went very smoothly.

My husband and I were out $85 for a product we bought at our "local" Namco (pool store), since they would not refund our money, as they were closing that store. We had excellent standing with this company and our receipts, but being that the store was closing (bankruptcy) they would not refund our money. Needless to say, we were VERY upset. Flash forward to last week. We got a call from Jeff, at Namco, who is trying to rectify this situation. I was very impressed that he had reached out to us after so long and is going to compensate us for our troubles. It's public relations like this that restore my faith in companies. Great job, Jeff! I hope this review helps. I look forward to hearing back from you. I can certainly change my star rating on this updated review, when the compensation that we spoke about is received.

What can I say? I have honestly been blown away by the Namco's Customer Service team. Long story short.. We purchased a pool but then decided to move it a few years later. Upon removal, we discovered that all the rails & screws were rusted so bad that we couldn't even remove the screws. This was apparently due to salt water being used in the pool. The pool is a resin top pool and we were under the impression that this meant salt water could be used. Problem was, the screws that came from the manufacturer were not made out of stainless steel, which is still mind boggling to me. Anyways, I contacted Customer Service and they informed me that our pool wasn't warrantied for salt water use so they could not replace. At this point, I needed all new joints, rails, etc... basically everything.

I have been going to the Manchester/Buckland location for a lot of years now and I must say the current MGR and Asst MGR plus all your employees are by far the best. Always happy, fun people and just a pleasure to see and deal with. I have watched a lot of MGRs and employees come and go but this crew is by far the "BEST."

I've been using Namco for three years and we get our chemicals from them. Their sales agent was helpful and they do an excellent job in explaining everything and going over the different pumps and filters that were available. However, there was a confusion in the beginning when we were scheduling a claim, but that was because of how our account is set up. We had two accounts where one was in my name and one is in my girlfriend's name, and when we made the overall purchase it was combined between the two. So other than that, everything went great and the installation team did a fine job.

If you are looking for a new pool Namco in Orange, CT is the place to go!!! Managers Jeff and Jimmy are two of the best, most experienced guys we have encountered since buying our Namco pool 2 years ago. This year we experienced two issues and with Jimmy's knowledge of filter motors he saved us a ton of money, and with Jeff's patience and assistance a warranty transaction went quickly and smoothly. These guys know that a pool is a huge investment and they GO OUT OF THEIR WAY to put the customer and Namco's reputation at the forefront of their business. CORPORATE FOLKS IF YOU READ THIS, JEFF AND JIMMY ARE AWESOME EXAMPLES OF A VERY VALUABLE CUSTOMER CENTRIC WORK ETHIC! We look forward to a long relationship with Namco of Orange and will highly recommend them to others!!

We have been looking for a few various broken pieces for our pool filter and being first time renters of a house with a pool, we had no idea what to do or how. Upon arriving at the Orange Namco we were greeted by a very friendly face of sales assistant, Jeff. He made the entire learning experience an easy one. Without his help we probably would have had to close our pool for the season. Very much appreciated.

I have always shopped at various Namco stores and I have recently replaced my pool after it took on winter damage at an excellent price. Jennifer in Southington has been exceptionally helpful and courteous for all our shopping needs. I recommend them to all my friends and family members.

Had terrible trouble with the pool this year, just couldn't get it clean at all. Stopped into Namco and had the good fortune to meet Jeff. He was just the person I needed, gave me good advice and encouraged me to return with any questions or the parts I needed replacing. As it happened I needed a couple of things which Jeff identified and was able to provide. I appreciate his advice and direction, without it I know I would not have been able to change the sand in the filter and put it all back together in working order. He also made himself available by phone and email if I had any further questions or need of help. I'll be back to Namco. If you go ask for Jeff, he's the guy who'll help you solve your pool problems.

Namco is where we always go to keep us cool in the pool over the summer. Jeff always helped us and he is very knowledgeable and easy to work with. My extended family has bought two pools there and we keep coming back every year for the good prices on chemicals and the other yearly supplies. They have a decent selection of patio furniture too, which looks great on our deck!

We recently bought a new house with a lot of space in the back so my sister and I thought of having a pool there. We drove to Namco which she heard from her friend. When we got there, we saw they have a lot of sales and we ended up buying a pool that same day, along with some equipment. The purchasing experience was easy and fast. The employees were kind enough to stick around to help us and detail everything that we needed to know since we're first time buyers. The installation team did their job but forgot to put in a couple of pieces because I still have to pick up some equipments from them. But other than that, everything is perfect. The installation was done fine, set up right, and they took their time to do the correct thing. I would be able to give them a good recommendation to another friend.

The salesperson that I met at Namco was pretty knowledgeable. I kinda knew what I wanted to buy so I didn’t spend a whole lot of time at their store, but I had a fun experience.

I was very apprehensive in the beginning because in the circle that I run, Namco didn't have the best reputation. But it wasn't really them, it was the installers. I figured if I talked to a representative at Namco and voice my concern - why I might be going with another company, they may sway me. In doing so, the salesperson said they have had issues with the installers in the past but with the new program now, if I have a problem with anything, it goes through them, I don't have to chase the installers. That is what I was looking for - the reassurance that they would be accountable and not just hand it off to somebody else.

My wife and I went to Namco in Wappingers Falls in need of pool chemicals and patio chairs. Chris ** (store mgr) walked us to the correct location for the chemicals we needed and helped us with the selection of chairs for our patio. Chris also carried the chairs out to our car and loaded them in for us as well. For the record we bought our pool from Namco in 2012 and had it installed by R&R contractors. We have been completely satisfied with the experience we have had with Namco.

I've had a pool for 20 years so I've heard about Namco many times. And when I went shopping around for summer furniture, I went to their store and got a better deal compared to other sets I've seen somewhere else. So I bought what I needed there and their staff have been very cordial, pleasant, and accommodating.

I wanted a pool so I purchased one from Namco which I learned from a family member. I had a good experience with their sales team.

I don't typically write negative reviews but I have to share an experience just to make other local residents aware of what junk this place sells. For 25 years my family had an above ground pool - oval shape. Lasted every snow storm etc. Was great and trouble free. It met its demise after a large tree fell on it after a particularly violent thunderstorm. After one season without a pool, my family decided we needed a replacement. A pool has always been a huge part of our summer fun. We called Namco, they sold us a pool that was the same size as the one we previously had, and assured us it was high quality, etc etc. It cost in the range of 8000.00 furnished/installed.

I purchased a 15 above ground Contempra Pool in May 2015. I had a great experience with the store manager, Jeff and his team. They are all very knowledgeable about the pools and installation process. My pool was delivered and installed on time for my son's graduation pool party. I have visited the store several times since this big purchase and the staff is familiar with me and calls me by name. I have purchased a new ladder system and my chemicals. I recommend this team for pool services based on their customer service. I love my new Contempra Pool.

The people that we worked with in the store went above and beyond for our family. They were friendly and helpful every step of the way. We had damage over the incredibly horrible Winter which was our first off season with the pool and having the WARRANTY made all the difference. We could not recommend this store as well as product more!!!

I purchased a 24 above ground pool summer of 2014. It was not installed on the end of August so it did not get much use. Over the winter, the liner ripped and the pool walls collapsed and buckled. I contacted Namco and they sent a letter saying that damage caused by winter was not covered. When the ice melted away, a family member of mine got a better look at the pool and noticed that an important installation step was skipped. The installer did not make a cove which is building up sand around the inside edge of the pool wall. Directly from the pool's installation manual: "this will prevent the liner from creeping under the wall, and it will also protect the liner from any metal edges of the pool framework. THIS STEP IS NOT OPTIONAL, IT MUST BE DONE."

Namco's district manager Jeff called me today to discuss my issue with the company. He was great. It was an unexpected surprise as I thought the matter was closed. He listened and resolved my issues so I am quite satisfied.

I ordered a pool from their Central Valley, NY store on 6/14. I left the store without a receipt because it was "lost" in their system. They told me they would email me a copy. So I asked "will this impact my delivery date?" "Not at all", they responded. So after about 8 days I contacted the Order Specialist, who was not at her desk and I left a message telling her I was nervous about the lost receipt and could she call me back to assure me that it would arrive on time. I had already set up the installer and ordered the water. Never called me back. Called again in 2 days, again no call back. Called again on Day 12 - no call back. Called the store - the pool isn't even in the warehouse! Asked them the people in the store to please check into this. Was told they would call me back - guess what? Never called me back. Wrote a complaint to corporate office - guess what? Yep, you guessed it - never heard back. What a bunch of unprofessional idiots.

I purchased a pool in 2014. They installed it and now, not even a year later the metal top rail that holds the wall and liner up has lifted. I've been in touch with Namco since early May and now it's almost the end of June and no one has contacted me. When I call the store or the pool installers, they tell me it's from winter damage... We installed our 1st pool over 16 yrs ago and went thru 16 winters and never had any winter damage and now we pay the installers $1100. And like I said, less than a year later it's coming apart. They're great at selling you a pool, but try to reach a live person at corporate... good luck... never again. Shop local and install yourself.

It took 6 weeks and a letter to ConsumerAffairs, but a representative from NAMCO finally contacted me regarding my situation. He had seen my review in ConsumerAffairs and was eager to make things right. I'm pleased to say he did. They took away the original pool and brought me the correct size. Thank you.

I purchased a pool on 5/18/15. The item stated in stock and available. On 5/29 I sent am email requesting the status of my order. I then received an response that the pool was back ordered until June 10th. I specifically ordered the pool due to the fact that it was in stock and available. Each time I tried calling, I spent no less than 40 minutes on hold. The woman was rude and less than helpful. I explained my concerns. The order was placed in a timely fashion and was done so that it would be ready for a graduation party I was hosting on 6/14. Very little attempt was made to assist me and the woman refused to let me speak to her supervisor.

I am very happy with team and service from Namco Pools, I give them a 5-star rating all the way!

After reaching out to the Attorney General's office and the VP of Merchandise and Retail stores, the wall came in to the Auburn store the following day for pickup. We also received a $500 store credit and a check to replace the water in the pool. I am happy that the situation was resolved, but I would not recommend to a friend based on my experience.

I bought a complete, above-ground pool package. Every piece of the package except for the ladder and the filter were defective. Namco DOES NOT answer customer service inquiries. You are on your own with these products. In the first season, the chlorinator broke almost immediately, and the cover broke during installation - they gave me the wrong size. I got a new chlorinator because it was within 90 days, but I had to buy a new cover. At the beginning of the second season, the pump broke down. Fortunately, I had purchased my own, non-Namco warranty, which covered the replacement of a new pump. After the second season, I noticed that the pool wall was developing a large crack in it, and called my warranty company to get a replacement. They immediately determined that it was a manufacturer's defect and that it needed to be replaced.

Namco should be absolutely ashamed of themselves. We bought a very expensive pool from their Brick, NJ store in April 2010. By December 2011, the pool had huge holes in it and the pressure of the water punctured the liner. After an unreasonable amount of phone calls (including one to the CEO's office) and arguments, Namco agreed to replace their inferior pool at their cost. When the installers came to replace the pool, they told me that the pool walls "couldn't get wet." Really? A pool that cannot get wet??? Is it me?

Just like ** from Monroe... we had same issue with our 11 month old pool from NAMCO. Getting no way with warranty or customer service. This is a faulty product and should be covered. HELP.

It took a while due to lack of resources on Namco's part, but we have reached an acceptable agreement. If the reply would have been sooner, I would have recommended with five stars. But I will say their offer satisfied me and made my day. Thank you to the manager I spoke with (Jeff) and I hope this is a reflection of the customer satisfaction and experience to come.

I bought a pool from Namco (Boston Rd, Springfield MA) in May 2014. Over the winter it was destroyed by ice. I realized that the warranty says that weather damage isn't covered, but I thought I would go try to talk to the people at the store and see if they could do anything for me. The manager ** said I should submit a claim anyway because they will usually offer some sort of assistance when the pool is so new. So I put in the claim, which I now think was only a delay tactic, and waited 2 weeks for someone to get back to me by email and tell me, "Sorry, we can't help you. But see your local store and they will give you a great deal on a replacement".

Ordered pool over a month ago. Sales team showed pool was in stock. Never got a call that pool was backordered. Called customer service 5 times and spoke to the rudest person in my life. This company needs to go out of business now. Refused to let me speak to a manager in corporate headquarters, just found out my pool is sitting in the warehouse and has to "process"... "process"... This company should be express shipping all of these backorders out immediately due to their shady practices. I am furious and will never ever purchase anything from them again. They truly need to go under.

Namco was recommended to me for patio furniture because of their selection and pricing. I was guaranteed delivery on my merchandise within 7-10 days and was provided a name and number of the company who would be delivering my furniture. I thought it was great that they were so helpful and that my furniture would be delivered to my door for free. Boy, was I wrong!

Namco and I have met a resolution and my complaint is resolved.

In June 2011 I purchased the Willow pool 24x52 from Namco and paid $2500. I was given a list of installers which I had an authorized installer install my pool $600. I had a delivery of water $200. Now in Spring of 2015 we have holes in our pool and it's leaking due to the rust. I contacted Namco and was offered a new pool for $900 and a new liner for $220. I refused that offer, the pool is suppose to still be under warranty. I went to their facebook page and was told by ** that I should contact her and ** and she would resolve that issue. I have emailed her several times without any response. I am looking for a resolution and have been blocked from their facebook page for being negative and I am not very happy with Namco products.

We purchased an above the ground pool from Namco, not our first from them in June 2014, installed July 2015. Walls & liner tore apart from filter, oh by the way came with a 30-year warranty. No customer service, was told did not fall under warranty, what does? Have now gotten an attorney involved. Namco sells subordinate products. If you sell a pool to someone who lives in the NE then it should withstand NE winters. Installer told us the previous pools we bought weighed 1100 lbs our new pool weighs 600 lbs. No one is taking responsibility. Namco has insurance to cover losses. They are not concerned about previous buyers just trying to pimp out new unassuming customers to scam.

We just bought a new pool. We had it for one season when the extreme weather caused our pool to cave in and split the liner. They will not replace our pool! We spent $2000 on this pool! We had our last pool for 20 years with no problems at all! Don't buy from these people!!!! They are not fair and take no responsibility for these pools they are selling.

DO NOT BUY A POOL FROM NAMCO "SCAMCO"! I purchased a pool for over $2 from Namco. One year and a half later (after only 1 season) the sides collapsed in during the winter. The seams on the liner split and with no water, the sides caved in. Namco refused to pay anything to fix the pool or the liner! I now deal with Pools & Cues in Auburn, MA. They are much more reputable and honest. I have noticed a huge difference in my pool since I began using their chemicals.

I purchased a pool this summer from NAMCO and it has been the worst experience I have ever had. It has been horrible from the start of the purchase to the installation right thru to the customer service. It took us over 4 hours in the store to purchase the pool. The first two salespeople had no idea what they had in stock. They actually were getting ready to turn us away until the manager came and told them everything we were looking for was in stock in the back of the store. We wasted 4 hours for no reason.

I had not received any promotional materials for the points I have accumulated this year and come to find out, they are not being tracked properly. In addition, there are still several iterations of my name in the computer which were supposed to have been cleaned up last year. Unfortunately, I have spent over 700 this year and you show me as having 218 (+ 81 from yesterday), under the WRONG NAME. I specifically charge to the Shirley ** name that pops up at the register. Come to find out, that one is not even in the points database that your clerk pulled up for me yesterday. The 218 points were under Mike - an account that I have not alluded to AT ALL THIS YEAR while checking out. This is very disappointing, especially in light of other challenges I have had at this store (old computers making long lines, out of pool test strips (at a pool store?), mischarges, etc).

On July 4th, my wife and I spent 3 1/2 hours in the North Attleborough, MA store trying to purchase a pool. We were told they had a specific pool in stock (which come to find out means in the "warehouse"). We dealt with so much shady haggling behaviors from the store manager that it should have been our first clue that we didn't wanna do business with these people, but we were so mesmerized by the price we were getting a 30-foot pool for. We live in upstate New York and were visiting Massachusetts area and I had the room in my car to take the pool with me.

Namco called to let me know that they just became a member and didn't know about the complaints. I would think that consumer affairs would have at least sent an email to them so they could act on them. Although they can't resolve my problem they offered some rewards points to lessen the pain. I appreciate it but doesn't really help in our situation.

Our pool liner was ripped from the winter ice and all the water came out. We sent pictures to Namco and they forwarded to corporate head quarters. They gave us a replacement liner for half off. One the connectors is broken for the wall track, they said that they will research it and order it. Finally we got the package that we had to sign for because they had the wrong address. Open the box wrong part. I have called the store several times, I hear that the district manager is coming and she will know how to find it. Told the part was ordered and they will overnight it to me, 4 days later nothing. I call the store to find out what is going on, he tells me they don't call him back and that I would probably get better answers if I call. I have called and they are always closed. I finally got a rep to call me back, she saw the email and picture of what I needed, the manager was in a meeting and she would get back to me. That was 6/12/14, today is 6/30/14, pool is still not up. Our pools is only 4 years old, not happy. Never ever Namco again.!!!

Namco is cheap when it comes to buying a POOL versus the competitors. So obviously, it seems like the right choice. However, their customer service and warranty department are so absolutely ridiculous, it's worth spending the extra cash on the pool and installation elsewhere.

New wall, new liner. Free of charge and fabulous store mgr.

Namco is a corporate chain constantly changing its outlooks on what it's trying to achieve. Because corporate has little to no connection with us employees, this leads to many issues with customers that we are not able to solve in stores. Many times I will see advertisements of great deals, yet we don't even have the items in stock or available. This is not only frustrating for our customers, but us employees as well. We do not get raises. I haven't received a raise in 5 years and I know employees who have been here for 15 years without a raise. The commissions have been cut and that doesn't even matter when we don't have enough stock to sell.

Customer service problems that we had with ordering our new pool from your company was beyond what should be acceptable. On April 26th, I paid my new Mirada Pool in full and was told that I should have delivery within 14 business days. When my wife and I called about delivery after paying the pool off, they could not find the paperwork, this was the second time it had been misplaced. I was given the name of the installer and was told to contact him, which I did and he came to my home to view the location for the install. No problem with the installer. I called back again to see about delivery and guess what, once again they could not locate my paperwork and I was told that they would need to research it. I received a call back and was told that it had been misfiled as an in store purchase and not a delivery.

Purchased our pool on April 26th, and the pool was delivered 5 days later. Figured that now we have it, I can get a permit, and will get some sort of response from the company as to when the pool will be installed. We paid an extra $1000 to have the pool installed, and was told by the sales person that Namco has their own in-house installation. Wrong. They use sub-contractors. It's been three weeks and we could not get the permit application signed, cannot get in touch with the sub-contractor, and no one at Namco returns phone calls in a timely manner. All we really wanted was a date. They cannot even supply that. So the pool is going back to Namco, and I anticipate fighting to get my money back.

I bought a pool May 29-2012 then next season it was peeling on the outside of the pool everywhere. My husband said it was probably cosmetic so we said why hassle with the warranty. Until this year we realized that the peeling actually peeled right through to produce big holes everywhere. Now the holes have rust around the edges and leaked the water out. I contacted them regarding the warranty and they said because of the rust it was not covered. This is just BS because holes being outside and wet are going to get rusted - this is not the original damage. They gave me a new quote to replace the pool for 1012.26 plus installation and removal fees. I am still paying on the original pool since it has only been 2 seasons. How is that fair? What kind of pool only lasts 2 seasons!! I will never buy a pool from them again. I have a feeling that something is definitely wrong with the manufacturing of the pool and they said they no longer carry that pool but where does that leave me.

Since my review over a year ago, a NEW company rep just called to apologize and offered a small resolution which I will accept. Thank you!

I received a call today from a Customer Service Representative from the District Office of Namco. I explained my experience and dissatisfaction with the product I purchased from them. I am very pleased with the response I received from this office and the willingness to make me a happy customer again. Thank you Namco.

We bought a Namco pool about a year and a half ago. The sides bowed out and tore the wall, the uprights flattened out. The liner also came apart and leaked. I did not buy the lower end pool. I tried several times to call the corporate headquarters. After being on hold for a half hour each time, I get disconnected. Good going Namco, you know how to treat your customers after the sale is made.

I was contacted from a Namco representative to discuss my issue. The original complaint was made in April 2014 and it was August 2015 when contacted. I believe the representative was sincere in making a gesture to compensate for the issue since the repairs were complete. The compensation was in the form of store credit. I will say this when I went to use the store credit an employee in the Salem NH store was extremely knowledgeable and helpful. If the company truly wants to win customers it should look at policies and procedures and design them to assure customers are informed of warranties and what is covered. I won't be making Namco my first choice but I will start to consider them for pool needs.

Since I've exhausted myself writing to various agencies in regards to Namco pool complete and utter disregard of pool quality and customer service here's my advice to anyone even giving a nano thought to purchasing anything from Namco - take an equivalent amount of money out of your bank and just burn it. The result will be the same. You'll be left with absolutely nothing but an intense feeling of loss and anger. Conversely fill your bathtub with the cash, enter the tub and revel in the thought that this is what you have just saved from not purchasing anything from the crooks at Namco.

Update on 8-13-2015, the district manager for Connecticut contacted me to help resolve this problem by offering $200 in reward points towards anything in the store.This exceeded any of my expectations!

This company is god awful. I bought a patio set that included 4 swivel chairs, 2 standard stackable chairs, round glass table, and an umbrella. Two days after I ordered (and paid for) the furniture I get a call from the sales rep at Namco telling me I couldn't order 4 swivel chairs and instead could only order 2. She kept saying how they couldn't deliver 4... I was like ok fine, you pay me back the difference. She agreed, but the credit she gave back was incorrect by about $40. I agreed to look the other way about the $40, but then when the delivery didn't take place I got annoyed and called back. She said she'd give me a 10% discount on my credit card... Of course when she gave me the credit she didn't give me 10%, more like 6%. So again I had to call back. This time I wanted my original $40 back and the full 10%.

Jeff gave me a $100 credit so now I'm happy!

I called Namco in Wappinger Falls, NY to complain about a deck chair I purchased from them. I was told I had to send a picture of the chair to their corporate headquarters. I took the chair to them, but they would not even look at it. I sent the local store the pictures and corporate headquarters. I never heard back from anyone! They will never get my business again!

In 2012 I purchased a pool. I sit down with the normal layout of the yard and the salesperson said I had space for a 24-foot round pool. It was the end of sales promotion and I could only get the deal if I purchased the pool that day. I did everything by the book. I went to my local county AA County permit office to get permits and everything was fine with the exception of the health department. It took 10 days for me to get a reply and I was told I was too close to my drain field and I didn't have enough permeable space on my property for the large pool. The health department talked to the Namco manager and sent a fax. I worked with consumer protection and Namco never returned their calls. I even tried to trade down in size and Namco refused. Customer loyalty a not.

DO NOT ORDER ANYTHING FROM NAMCO. I placed an online order with NAMCO on 5/3/13. They charged my credit card on 5/6/13. I have yet to receive my order. I called their customer service and was on hold for over an hour waiting for a human being to answer, and they never did. As a matter of fact, there is no message at any extension at their headquarters. I only received a message that their offices are closed. I have left several messages with no return call and have sent them an email every day for the past week with no response. I finally began posting on their Facebook page to get their attention and they blocked me from posting anything else on their page. Paying for an order and never receiving it sounds like a Theft to me.

We are now having the third pool installed since 2005 for the same reason - rot. We have paid for three installs now as well as 30,000 gallons of water. They sent a new pool, which was not the same as the last one. Completely different setup. The installer has just cut portions of my deck out because the new pool is different and won't fit. Namco is selling junk! So when they agree to send a new pool, it's the same junk you already had. Maybe they should look for a manufacturer that sells quality products. I don't think it's fair to put people through this. It's frustrating and expensive. They just don't care. They should not be in business!

This is an updated review to my 2013 negative review with Namco.

When they put the pool in, it was not done correctly. The screws put a hold in liner. We called Namco store and they told us to e-mail them pictures, which we did. I never heard back from them. We called several times again with no response. I will only try one more time then I will file a complaint in the court house.

I purchased a pool from Branchbrook Pools in Wharton, NJ. It is now in the final year of warranty. We submitted a claim in May or June when we opened the pool. We just closed it for the summer and I doubt it will make it through the winter. The rust around the top ledge and down the side got worse as the summer passed by and our repeated calls were ignored. Namco Pools customer service has promised to take care of the situation if we sent pictures and receipts. We have done all they asked, made numerous call to customer service, went to the store where we purchased the pool, and have been ignored by everyone we talked to. Not even a courtesy return call. Their motto is great customer service. It should be no customer service. They are rude, dishonorable and I would not recommend this company to anyone.

Last summer, I purchased "the top of the line pool" from Namco. Everything seemed smooth, the pool got delivered, and installation was soon after. But three pieces of the pool were damaged, so they had to be re-ordered, which took forever, because no one at Namco in Waterford, CT takes responsibility for anything. Finally two weeks later, I followed up with "headquarters" and the parts had still not even been ordered. Finally got the parts, installed, and all set. Not really.

I bought a pool from Namco in Wappingers Falls, NY a little over 2 years ago. Last year, I noticed rust under water input into pool and was just out doing spring cleaning and noticed that the pool is rotted through. I called Namco in Wappingers and was told that rot is not covered under manufacturer’s warranty.

Patio furniture began rusting once it hit the outdoors. After a year, it was a piece of junk.

During this winter, the sides of the pool started collapsing inward. Called Namco and was told to take pictures and email to Customer Service. Did this February 22, 2011. Called repeatedly, to be told each time we would have an answer to our warranty claim in a few days, a week, or a call that same day. This went on for approximately two months. I kept notes of each phone call. The final call was told they were trying to locate replacement pool wall, and would get back to me that day, which as usual, they never did.

I purchased a pool from Namco around April 2010. On or around July 2010, my pump started making a very loud noise when I turned it on immediately. I contacted customer service, and informed them of the problem. I was told they would be sending a technician to take care of the problem. It is now November 2010, and after numerous phone calls, until this day, the problem has not been solved. I've been getting the runaround from these people. I will never buy nor recommend this company to anyone.