Namco Pool & Patio Equipment Reviews

Shortly after purchasing a hot tub from Namco, I required service within just two to three weeks. A few months later, I noticed excessive water evaporation and contacted customer support. A technician inspected the unit and initially diagnosed a crack in the housing or shell, which he stated would necessitate a full replacement of the hot tub. However, after a phone conversation with either Namco Corporate, the manufacturer, or perhaps his supervisor, the technician changed his diagnosis, attributing the issue to a leaking pipe. This sudden change raised concerns about the accuracy of the assessment.

Delivery and Installation were delayed three weeks. The hoses did not fit, the filter blew apart and our liner is defective! Installed 7/2023. My husband kept noticing the water level was going down so he added water, again and again. We thought it was evaporation. We hired another company with scuba gear to look at the liner. There were tiny holes around the bottom of the liner 1/2 way around. We were told it’s a defective liner. He’d never seen naturally occurring holes like that. My husband called Namco. Have not hear back in four weeks!! If we are not compensated for their defective liner I will be posting my review everywhere I can find!!

Havana. Purchased March 30, 2021 and delivered approximately 3 weeks later. The bottom outside walls are corroding all around the bottom of the pool. I haven't even finished paying it off yet and the walls are giving out. There is no grass, harsh chemicals near the pool (chlorine inside the pool). We used expensive pool sand. It's not near the skimmer or pump. It's all around the pool bottom. There are no leaks either. Hopefully they will stand by their warranty. It's like the manufacturer's finish is wearing off.

I purchased a pool at the end of last season (2020). I had to wait due to a backup in supply (no biggie). When the pool finally arrived, I used one of their recommended installers. In addition to paying for the installation from Namco (over $2000), I needed to pay a dig fee to the installer. I did everything correctly and closed the pool (not my first pool). I opened the pool for the summer. We used it for approximately 2 weeks when I noticed a boggy area around the pool as well as multiple craters inside the liner. The liner was and still is leaking.

I bought my first pool from Namco in 2002 and had a wonderful experience. Last year that pool finally bit the dust so I went to my local Namco in Manchester, CT this year. I worked with Conor in that store and have absolutely the highest praise for him! He is courteous, knowledgeable, and so helpful, without exerting any pressure at all! I am a 73 year-old-woman and was purchasing this myself. My husband didn't want anything to do with a pool 19 years ago and that hasn't changed! Conor exhibited so much patience and friendliness with me and was extremely helpful. So much so, that my husband and I went back and bought a dining table for our deck from him And I was there again yesterday for a Rhino Guard. He is such an asset to your company and I thought you should know how impressed I was with him.. And, no, I'm not one of his relatives. :)

This was absolutely a great experience! I've had 2 steel pools from Namco that rusted out. Went back after the second collapsed after 16 years. Got an aluminum pool this time and realized Namco had been bought out and really enhance their game. The financing option is great and Coner was very helpful. As a customer, always know what you are looking for before you purchase anything! In this case Namco now offers high quality products and my experience dealing with Coner was exemplary. Nobody is perfect, but this young man really was straight up honest. If you don't know anything about what you're buying, then why are you buying it? Do your homework before you talk to a salesperson. That way you will make informed decisions and more than likely end up with what you want.

We ordered a pool before the pandemic. It was to be delivered the weekend before the shutdown. Something wasn't available so instead of contacting me they just didn't deliver. Finally after several phone calls we received 8 weeks later. 2 we ordered a pool railing, my contractor returned it, because we couldn't use it, the inspector said it wasn't high enough. I never received a credit, 3 the pool installer, installed the pool incorrectly, so now there's a dangerous gap between the pool and deck, as well as being leaky. 4 They sent us the wrong base for the patio umbrella. 5 and the actual problem, every time we tried to call after we received the pool, a young lady would answer and say, "I'm sorry you need to speak with a manager, someone will get back to you." We called and left messages 5 times.

Our experience with sales was as expected. Quick sale, quick delivery but no real recommendations for installers. We selected an installer from the store list and the service was poor. We had issues with the filter and leaking from the liner and filter immediately afterwards. Poor response from Namco and the installer Dig Em Pools.

Purchased an item from their website and no longer was needed. I have been calling their customer service captured from their website at https://www.namcopool.com for the past 2 weeks to try to cancel my order and get my refund however I have not been able to get through. Their mailbox keeps saying that is full. I want to cancel and get my 100% refund and this company is not responsive. Extremely frustrated and disappointed that Namco Pools would take my payment and never respond.

Horrible service. The staff will basically say anything to make a sale! I was guaranteed a pool ladder for my inspection, Conor said I will get you a loaner! No worries. No loaner, no ladder! I got a refund. Liner also broken.

I ordered a pump and a pool cover from Namco, they charged me and never delivered the products. I emailed them 3 or 4 times with no response. I then called every number I could find, each time I had to give them my number and they said someone will call me back, no one ever called. I deiced to buy the pump somewhere else and get a refund. Well the store near my house will not refund me and when I call the customer service number, they will not refund me either. So I paid almost $500 for merchandise that they never sent me and they will not refund me either. I have an order number, I have an invoice, I have an order confirmation, I have been charged the money, but I have no product and no way to get a refund.

I received above and beyond help at the Manchester Namco location. The employees were quite helpful in assisting me questions and advice. The employees were able to recognize the items I needed to close my pool and get ready for the winter season and helped prepare me to do so.

My pool purchase through Namco has been hands down my worst experience with any purchase through any company. I bought a 30 ft above ground pool through Namco last summer. The sales manager was great and helped me choose the best pool for my family and needs. I had my pool professionally installed and other than having to make 3 trips back to the store for items I'd purchased but were missed in my delivery everything seemed good. At the end of the season I had to return to the store for the pool cover I'd purchased that was forgotten in my delivery. The girl working gave me a pool cover and sold me 2 flat pillows to place in the middle of the pool for closing. I questioned if the cover was adequate size for my pool and also if the pillows would really be sufficient to protect my pool through the winter. We closed the pool exactly as instructed and weighted down the cover which just fit over the edges.

I am giving zero stars for this company, I went there yesterday July 4, 2019 to find out what to use to clear up the green around the edges of my pool and I showed the lady which happened to be the manager there what type of pump I have because I have an oxygen generator and she then informed me that I needed to add salt to my pool which didn’t make any sense ‘cause it’s not a salt water pool however she’s supposed to be the professional when it comes to pools so I listened and did what she told me to do which was put 3 40lb bags of salt in the pool which was in fact completely wrong.

I purchased a pool in May and had it installed June 29th. Days without a functioning filter. Initially the installers they contracted with told us it was too wet, they would be in touch. They never called despite dry weather. When I called Namco I was told the installers had called but were told the owners were on vacation which was not true. When I asked for new installers they told me that it would put me to the bottom of the list and to stick with this one, after initially telling me they had put me on the list for a new installer. The installers showed up, put in the pool, set up the filter, and told me they did not know how the salt water filter worked and left. No one along the way in the process advised us of the steps needed in the proper order. Any advice I received from Namco was incorrect or conflicting from who installs a heater to how to properly put the salt in for the first time.

Namco is trying to redefine themselves as a higher end pool store, but they are still Namco. They hire people that not only don't know pools, they don't even know the store. ALWAYS understaffed. There are only prices on about a third of the merchandise, yet when you want to ask a price, there's nobody to ask. Even when you try to pay for merchandise, their computers don't show the prices until you pay and receive a slip. In my opinion, Namco has gotten worse and worse over the years; time to start shopping elsewhere.

After the 1st year I noticed rust. Each year it got worse. After 3 years I replaced the top rail by the ladder. Last year the 6th year I opened to find metal in the bottom of the pool. I had to replace the metal - the metal that goes under the top railing. This year would have been the 8th season, I filled and later that night the pool collapsed, thank GOD no one was hurt. My little granddaughters were in the pool earlier. I am devastated that they would sell such poor quality pools. I wish I could show you the pictures and the damage it did in my yard and to my basement. Because of the rust it is not covered under my homeowners insurance.

I have been the owner of three Namco swimming pools in my lifetime over a span of 30 plus years but I would never buy anything from them again. My swimming pool is 8 years old and after the winter my wife noticed a rust hole about the size of your little finger in the side wall of the pool. This caused a small slit in the liner so there was rusty water running down the outside wall of the pool. I did some research online and found out that there was a three year full and thirty year prorated warranty on the pool. I live in Pennsylvania and all of the Namco stores went out of business so I contacted one of the stores in Connecticut. The store manager had me send some pictures of the area and after a few weeks of calling, the store told me that Namco thought it looked like a stone made the hole even though the area wasn't even dented in. The area of the pool with the hole was also under a deck so I know the hole didn't come from a stone.

Namco sold us a supposed saltwater pool and all equipment, 4 years ago. Turns out the pool was not a saltwater pool and started rusting at a rapid rate after the first 2 years. When we complained to the Somerset, Ma store manager, Lisa, told us they had many people with the same problem, and that she would help us. However, after avoiding my phone calls asking the status, we were quickly discarded to deal with corporate headquarters. After months of dealing with corporate and countless calls, and emails with multitudes of pictures showing the severe corrosion and how compromised our pool had become, they said the best they could do was offer us replacement parts at prorated warranty price. Leaving us no choice, we moved forward with placing an order at the end of last year for over $1000. of replacement parts. We paid them.

We purchased a large above-ground pool from RH Namco last summer (2018), along with a small deck to go with it, filter (salt-water!), and steps to replace the deck-to-pool ladder included in the package we chose. We were VERY impressed with the Customer Service we received from the company. They made the purchase easy by clear explanation of all components necessary, they tailored our purchase easily and beautifully to suit our specific needs. They took care of arranging delivery, installation, all of it.

We used Namco a long time ago. This time around, we bought a pool from them. I liked working with them. Since we had a pool before, my husband and I knew what we wanted going in, so I didn't have any problems at all and everything went well. The installers they had were also fine. Namco is good. I would recommend them.

I ordered my pool and paid for it July 28th 2017. It was delivered April of 2018. The installation was not done to my satisfaction, they had garbage all over my yard. It was not placed where we asked them to, spoke with the local store and corporate. They had the installers come out again, nothing was changed. When purchasing the pool I told the manager I wanted to purchase everything to start up the pool, solar heater, solar cover, skimmer, everything. I did not get all items, no vacuum, no skimmer, I had to return to the store 5 times to get everything I needed. The people at the local store were very helpful. But my overall experience was not.

I've been working with Namco for the past 14 years. My pool company provides labor and installation services, and the products like the pools and spas come from the store. Their products are okay. I've had no issues with any of them, but when we do, the company normally takes care of the customers with no issues. I like Namco. They were going downhill the past couple of years, but I saw that they are having a lot of improvements this year.

I bought a pool with accessories and chemicals from Namco. The person that sold me the pool was very knowledgeable and friendly but that individual no longer works at Namco. The store has all new people in it and some of those I interact with are friendly and know the product. But some others don’t know the product. Other than that, I've never had an issue purchasing from Namco. Every time I go in there, it seems well-stocked.

I’d been going to Namco for years. They usually have everything and we can just go in and pick what we need. Plus their prices are usually a little bit better than the other pool companies. Then we didn’t go for quite some time, and when we went back this summer, they were terrible. There was a lack of help, too many people and not enough staff. We would be working with someone, and then somebody would come up and they would walk off. We were waiting for a brand new pool filter, and we needed a few things. We were there for an hour to get the filter. They knew what we needed but we couldn’t get anybody to go back and get it. It was totally chaotic. We walked out without it and paid a few hundred dollars more somewhere else ‘cause I wasn’t gonna put up with that anymore.

I've been using Namco for years but I stopped using them this year. I got a pool solar cover from them and it works fine, but they messed up my pool too badly. Their testing wasn’t correct so I had to go elsewhere. I spent lots of money on chemicals that were messing it up more than helping it. Also, in the past years, Namco's team has been awful. I’d go buy cases of chemicals and nobody would ever help me out. I’d have to get it out to the parking lot myself and there was nobody ever in the store, which is another reason I stopped using them.

I had a really good experience with Namco. I've been using them for five years and purchasing from them has been easy. They have more in stock and more patio furniture. I bought a lot of patio furniture, a pool liner, and some pool supplies. Namco's reps were good guys, too.

We went on the computer and started searching pools. We wanted a good quality pool. Namco specializes in it. I like the way they treated us. We went to another one, but I liked Namco better. Their rep showed us the choices we wanted and the upgrade we could get. She showed us different levels of prices so she wasn’t pressuring us to go for the highest-priced one. The installation team was also excellent. They were very professional and they knew what they were doing. The pool has a cover and the winterization. The Namco team has been on the phone with us to get parts if we needed it and every time that we’ve had to call they always tried to help us out.

Namco had a sale going on and I saw that it was worthwhile to take a closer look. I decided to go in and I purchased a pool. But there was no information as to how to set up the pool. They did get someone to come in and put it together. But we've never had a pool, so maintenance-wise, it was a little daunting. We also had a little problem last year with the snow. The weight on the top actually made the pool buckle on one side. They said that they would take care of that under the warranty. And it just came in, about five months after I put the claim in. So we didn't have a pool this summer. We had been waiting for the pool wall. They said that their manufacturer was having problems with getting the aluminum. But that turned out to be a lie from what I heard from someone at Namco. So I don't want to deal with Namco anymore.

I found what I wanted from Namco. Their price was fine and they had an end-of-the-season sale so we bought a 24-foot above ground pool from them last year. And, we did our end-of-the-season chemicals with them. Their reps gave me what I needed and wanted, and then they gave me a reference of who can install it. My experience was good. I’d recommend them.

Namco's pool was half price and they had what we wanted so we bought an 18-foot diameter pool from them. We had a good idea of what we were looking for. What helped us was they had a lot of the pool stuff in their showroom so we could see what we were buying. The purchasing process was easy. We were able to substitute a better liner than what came with the package and they suggested some other things we can buy. I was pleased with my experience with them.

There was a pool in my yard when I bought the house and I would go to Namco for certain chemicals and hoses. Namco is local in our area and buying a pool from them was a pleasure. They were very informed and they showed me the product lines. They were extremely knowledgeable about their products. I knew what I was looking for and they stayed with me in the direction of the type of pool I bought. However, I wasn't happy with the installation. I didn’t know what to expect before the installers came out so I drew on the ground where I thought the pool was gonna go. I’m not a pool installer and I didn’t know the exact size of what they’d put in, and they did exactly what I told their main guy not to do.

I bought four pools from Namco in 30 years and I had a very good purchasing experience with them. They were very helpful if I had questions about the pool.

We purchased a 21-foot pool from Namco and everything that goes with it. My wife loves the people there and they're very good. They're also very responsive to the questions and problems. We also go there every year and buy our supplies.

I've been going to Namco in Manchester for a decade and I love my experience all the time. They're awesome. Every time I go, they're on point. I get all my pool stuff from them and the chemicals are perfect. I go in there and I get my own stuff. They let the customer decide for themselves. But if I need their help, they always give me their help. I even bought reindeer from them. I'm so happy with them. What really stands out is their rewards program where every time I spend a certain amount, I get a $25. I love being able to get that and I like that because it's mere showing of customer appreciation.

We’ve bought our pools at Namco for the past 30 years. I’ve bought three pools and all the stuff for it. They have been very good and helpful since they changed names or owners. They had all my receipts on the computer when I forgot them. There has been a little bump on the road but all has seemed to go very nicely. I love the quality of the pool. It cleans up well.

My sister bought a pool from Namco and it rotted out and then I got the other pool. I could have went with a couple of other people but I decided to go back to Namco. I purchased a pool cover from Namco last Saturday and the girl at the store was a little excited. She showed me what I could get for my points and then I could get a $25 gift certificate but it would take awhile and I could maybe get it for next year.

I purchased a pool from Namco and had an excellent experience with their reps. Their guys did the installation and it went smoothly.

I bought a pool from Namco six years ago and a couple of years ago, when we had a really bad winter, the wind destroyed my pool, dented it and pushed it inward. They didn’t do anything to help me on it. It was a mess and they were only offering me some money towards a cheaper pool. I didn’t take it and got rid of my Namco pool. I was not happy and I was very dissatisfied. I researched and got a pool with a lifetime warranty on it. I wasn’t gonna go back to Namco for a pool no matter what I did at that point because they didn’t even wanna replace my liner, which was destroyed. We continued to use the filter system that we had from our Namco pool which was not ruined because it was taken out for the winter. We like the Aqua-Fil system and unfortunately, they’re the only place that supplies any parts for it, so whenever we need anything we have to go to Namco for that.

After survey installer said I needed to pay an extra 200.00 for excavation. I asked him to move the pool a little and he rudely shrugged me off saying that I should keep it where he outlined. BTW... I have over 7 acres of land. Namco store was no help in resolving the issue.