About Namco Pool & Patio Equipment
In 1962, NAMCO began as a family operated business. Now 50 years later they are one of the largest vendors for swimming pools, pool chemicals, patio furniture and more. They provide indoor and outdoor entertainment products with practical prices for your family’s entertainment needs.
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I purchased a pool at the end of last season (2020). I had to wait due to a backup in supply (no biggie). When the pool finally arrived, I used one of their recommended installers. In addition to paying for the installation from Namco (over $2000), I needed to pay a dig fee to the installer. I did everything correctly and closed the pool (not my first pool). I opened the pool for the summer. We used it for approximately 2 weeks when I noticed a boggy area around the pool as well as multiple craters inside the liner. The liner was and still is leaking.
When I called Namco to have them take care of it, I got the run around with nothing but excuses about how busy they are and that the company is inundated with calls and people waiting for service. I am still waiting for them to do something about it and nothing is happening. My yard is now completely destroyed and the pool needs to be filled almost daily for the filter to run. It is unacceptable and nobody from Namco is addressing the issue. I would NEVER recommend this company. It is a factory spitting out sales and not backing up their work. I am disgusted and cannot believe nobody will step up to the plate and do their job. Buyer Beware!
I bought my first pool from Namco in 2002 and had a wonderful experience. Last year that pool finally bit the dust so I went to my local Namco in Manchester, CT this year. I worked with Conor in that store and have absolutely the highest praise for him! He is courteous, knowledgeable, and so helpful, without exerting any pressure at all! I am a 73 year-old-woman and was purchasing this myself. My husband didn't want anything to do with a pool 19 years ago and that hasn't changed! Conor exhibited so much patience and friendliness with me and was extremely helpful. So much so, that my husband and I went back and bought a dining table for our deck from him And I was there again yesterday for a Rhino Guard. He is such an asset to your company and I thought you should know how impressed I was with him.. And, no, I'm not one of his relatives. :)
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This was absolutely a great experience! I've had 2 steel pools from Namco that rusted out. Went back after the second collapsed after 16 years. Got an aluminum pool this time and realized Namco had been bought out and really enhance their game. The financing option is great and Coner was very helpful. As a customer, always know what you are looking for before you purchase anything! In this case Namco now offers high quality products and my experience dealing with Coner was exemplary. Nobody is perfect, but this young man really was straight up honest. If you don't know anything about what you're buying, then why are you buying it? Do your homework before you talk to a salesperson. That way you will make informed decisions and more than likely end up with what you want.
We ordered a pool before the pandemic. It was to be delivered the weekend before the shutdown. Something wasn't available so instead of contacting me they just didn't deliver. Finally after several phone calls we received 8 weeks later. 2 we ordered a pool railing, my contractor returned it, because we couldn't use it, the inspector said it wasn't high enough. I never received a credit, 3 the pool installer, installed the pool incorrectly, so now there's a dangerous gap between the pool and deck, as well as being leaky. 4 They sent us the wrong base for the patio umbrella. 5 and the actual problem, every time we tried to call after we received the pool, a young lady would answer and say, "I'm sorry you need to speak with a manager, someone will get back to you." We called and left messages 5 times.
Our experience with sales was as expected. Quick sale, quick delivery but no real recommendations for installers. We selected an installer from the store list and the service was poor. We had issues with the filter and leaking from the liner and filter immediately afterwards. Poor response from Namco and the installer Dig Em Pools.
We purchased the pool in 2012 and we need to replace the pool in 2020. The pool wall is buckling, bowing and rusting out. The liner is no good either. It required replacement. Several times we replaced several parts to the connections. The pool ladder was of poor quality and the plastic hinges broke on more than one occasion, causing the need to find replacement parts. Namco did not respond to any of the inquiries we made for guidance or assistance. They consistently referred us to "other numbers" and people in the company, but no one took the issues seriously and we were left to deal with all the issues on our own and at our own expense.
We would not recommend Namco to anyone for the lack of quality, integrity, service and commitment to their products. Poor choice on our part, one we will not be making for our new purchase. Having owned several pools at our previous homes, we have never had the unacceptable experience as we did with this pool purchase. The pool did not provide the expected life span we were promised on the showroom floor.
Purchased an item from their website and no longer was needed. I have been calling their customer service captured from their website at https://www.namcopool.com for the past 2 weeks to try to cancel my order and get my refund however I have not been able to get through. Their mailbox keeps saying that is full. I want to cancel and get my 100% refund and this company is not responsive. Extremely frustrated and disappointed that Namco Pools would take my payment and never respond.
Horrible service. The staff will basically say anything to make a sale! I was guaranteed a pool ladder for my inspection, Conor said I will get you a loaner! No worries. No loaner, no ladder! I got a refund. Liner also broken.
I ordered a pump and a pool cover from Namco, they charged me and never delivered the products. I emailed them 3 or 4 times with no response. I then called every number I could find, each time I had to give them my number and they said someone will call me back, no one ever called. I deiced to buy the pump somewhere else and get a refund. Well the store near my house will not refund me and when I call the customer service number, they will not refund me either. So I paid almost $500 for merchandise that they never sent me and they will not refund me either. I have an order number, I have an invoice, I have an order confirmation, I have been charged the money, but I have no product and no way to get a refund.
I received above and beyond help at the Manchester Namco location. The employees were quite helpful in assisting me questions and advice. The employees were able to recognize the items I needed to close my pool and get ready for the winter season and helped prepare me to do so.
My pool purchase through Namco has been hands down my worst experience with any purchase through any company. I bought a 30 ft above ground pool through Namco last summer. The sales manager was great and helped me choose the best pool for my family and needs. I had my pool professionally installed and other than having to make 3 trips back to the store for items I'd purchased but were missed in my delivery everything seemed good. At the end of the season I had to return to the store for the pool cover I'd purchased that was forgotten in my delivery. The girl working gave me a pool cover and sold me 2 flat pillows to place in the middle of the pool for closing. I questioned if the cover was adequate size for my pool and also if the pillows would really be sufficient to protect my pool through the winter. We closed the pool exactly as instructed and weighted down the cover which just fit over the edges.
Having never owned a pool I thought everything was good. I got instructions and products from the pool experts right? Within the first 2 storms of the winter the cover, which turned out to be too small, pulled completely into the pool and was so weighted down with snow and rain we were unable to remove it or pull it back over the sides. We cleaned the top as best we could after each storm but early this spring the pool completely fell apart. The post bent under at the footings, the walls folded in in themselves and the liner was completely destroyed. We called Namco at the first sign of a problem and followed the instructions but it was too late. After explaining the damage and what we believed to be the cause Namco agreed to cover the pool parts under warranty but not installation or water fill, (over $3,000).
We were just relieved they were going to help with replacement and were so grateful for their help. My replacement pool was ordered the beginning of April for the first time. It has been reordered 2 more times since and as of today I still do not have my replacement pool. I have spent tons of time making phone calls, sending emails and driving to the store trying to get updates and just communication as to what's going on. At this point I had requested that installation and water fill also be covered for the 3.5 month delay, frustration and very poor communication and customer service. I was told they are not willing to cover installation or water fill but my pool should be delivered next week. Last week I was told it would be here this week! By the time I get my pool, schedule installation and fill I'll be lucky if I have it up by August as I don't dare book install until my pool is actually here.
I have been told at LEAST a half dozen times over the past 3.5 months that my pool "should be in with our delivery next week." I have never been so unimpressed with a company. What's worse the manufacturer is footing the bill when I feel Namco is largely responsible for damaged pool and they are unwilling to compensate for any of their errors, delays or poor customer service. Wait, that's not true. They did offer me a $50 dollar gift card for the inconvenience. What a joke.
Namco Pool & Patio Equipment author review by ConsumerAffairs Research Team
Namco started as a small, family owned and operated business in the early 1960s. Today, the company has a 200,000 square foot distribution warehouse and 19 retail locations throughout Connecticut, Massachusetts, New Hampshire, Maine and New York. Many items can be purchased online and shipped anywhere.
Free shipping: Residents of several states in the Mid-Atlantic and New England regions receive free delivery when they purchase items at Namco’s online store. The company have several items that are only available online.
Comparison tool: Interested customers can use the website’s comparison tool for a side-by-side comparison of different pools and their features.
Blog: Namco’s blog features tips for opening, maintaining and winterizing a pool. It also has recommendations for throwing pool parties, best pool-side reading lists and more. Readers can subscribe or follow the blog on Facebook or Twitter.
Staycation program: Customers can earn points in Namco’s Staycation Rewards Program for every purchase they make a retail location. They can then redeem rewards points for pool, entertainment and accessory purchases.
Deals: Namco’s website includes a clearance section where consumers can find deep discounts on a variety of products. The site also features seasonal deals and sales. Consumers can also see these deals by following Namco’s Facebook page.
Namco Pool & Patio Equipment Company Information
- Company Name:
- Namco Pool & Patio Equipment
- 30 Waterchase Dr.
- Rocky Hill
- Postal Code:
- United States
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