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In 1962, NAMCO began as a family operated business. Now 50 years later they are one of the largest vendors for swimming pools, pool chemicals, patio furniture and more. They provide indoor and outdoor entertainment products with practical prices for your family’s entertainment needs.
NAMCO is a proud member of the (APSP) Association of Pool & Spa Professionals. We look forward to helping you build your dream “Staycation” home. Call us today!
I like to shop in Namco because their products are good, they warranty their items, and they treat their customers well. I got an above ground pool and they're going to deliver it in May. When I went in their store, there's always somebody there who can help me find what I'm interested to buy and they also tell me which product is better. They helped me in everything.
I wanted to get a pool for my family. I used to work in Leslie’s Pool Supplies when I was a teenager and I always knew Namco was around. Namco was closer to home, and so I bought an 18-foot round pool, which was last year’s model. Initially, I went in the store and I did some research. And I ended up speaking to the store manager. I've gone to the pool place three times that week and then I decided to make my purchase. I bought the pool over this last summer. And I was told I was going to get all help and for any questions, they said to call them and they'd guide me through it. And none of those happened.
I bought the pool right out and did not do payment plans. And then, when it was time to pick everything up, they were missing this and that, so I was upset. I had to make several trips, which was not what I was expecting being that I paid in full. And a store manager helped me, but then she wasn’t available after a while. When I needed help, I called them and I got sarcasm. I reported the person to the store manager. And every time I called, they were too busy to talk to me, and when I showed up at the store, it was the same scenario. I walked out of the store pissed off. Everybody else when I called, it was a hassle. But I dealt with one specific lady who was amazing.
I had problems with my hoses and I went back to the store and the told me that it was what comes with the pool. And they were leaking, too. I ended up paying $1,600 that Namco charged to use their third party for the installation. They came back and checked it out and they kept talking about the hoses. But not once did Namco say they'd exchange them. And I asked them several times if they can you give me new hoses and it never happened. The installation team tried to help, but once they got paid and did their job, they didn’t care. And then when they came it was towards the end of the day and not even the actual owner would come. He just sent his workers to look at the hose and they told me the same exact things that we already discussed.
I'd tell others not to bother going with Namco. I went back and forth. I never owned a pool. So, I bought a saltwater pool, and all they did was give me a piece of paper with instructions, which makes no sense unless you’re dealing with pools. I kept calling and it was very upsetting. I also bought the pool late July. I’m in Connecticut, so I didn’t really get to enjoy the pool that much, and I got all the problems. Namco told us to call a specific company for water to fill up the pool. I paid $275 and they only filled up my pool halfway. It was very upsetting, too. I called and I complained. I have to reopen this pool, too. And I’ve never reopened a pool, but I’m using YouTube. And it would be great if they could help me with the chemicals and the six bags of salt that I got to buy to put in the pool.
My brother bought a pool from Namco two years ago. He had no problems with them so I bought a pool too. The reps talked to me about everything and kept the best plan and pool they could find in the area I have. Namco was really good and I’d use them all the time.
We used to go with the little balloon type pools but we got tired of having them because they're disposable, so we ended up investing to have a pool done professionally. We bought an above the ground pool from Namco because of my disability. The person who sold us the pool was a sweetheart. She was there whenever there was a problem in the beginning when they were still open because we found out they were closing down the New Hampshire store until further notice because of a new management. I am curious though about how the warranty that we paid for would go.
The crew that came out were a great bunch of guys as well. But when I had an issue with the pool, the original person that did it had to have surgery and he retired from doing the job. Namco found someone else who gave me a line and said that he doesn’t touch anybody else's work. So, I had to call back another person to solve the problem and Namco found someone else who did so. Other than that, it has been a good experience with Namco. They get things done professionally. If I knew anyone who would get a pool, I would send them to Namco and tell them to buy there instead of getting the cheap ones.
Namco had giant signs then about their 30% off deal. It seemed like a good time and we bought a pool. The store was nice, things were clean, people were good, knowledgeable and not pushy. I had a very nice experience when I went to the showroom, looked and when I bought it. The woman who worked in the showroom was very knowledgeable. She broke it down very simply and didn’t make it very complicated. I didn’t feel like there was a hidden cost. It made the purchasing experience a lot more agreeable. We bought the pool in the fall and I am going to get a call soon for the installation. So far, everything looks great. The craftsmanship looked like it was good but we’re still waiting to get ours.
I've heard Namco Pools & Patios in the past and they made themselves sound like I know what they were. I’ve got mostly chemicals and cleaners, like chlorine, from them and it was a fine experience. The people in the store were friendly and they have a huge selection and a very big store. I would recommend Namco Pools & Patios.
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I bought a pool from Namco about 25 years ago. I usually buy all my pool supplies from them and I also purchased a pool table a few years ago. Their prices are reasonable and their staff is very knowledgeable. Anytime I have a question they answer it. It's a great experience and I would recommend them to anybody.
My daughter got her pool and pool supplies from Namco. I bought a pool from them as well and it’s supposed to be installed in April. Buying from Namco was very nice. Their salesman was very helpful and very pleasant, too.
I wanted a pool for my kids and I knew about Namco down in Salem. I went in their store and had an easy and seamless purchasing experience. Their sales team was great, very helpful, and knowledgeable. I'm looking forward to hearing from them to do the set up in early spring.
I live in Peabody and Namco Pools & Patios is right there on the corner from me. They've got lower prices and I purchased some chemicals from them. They were very cooperative and I never had a problem with them.
Namco was having a special at that time, which was guaranteed lowest price forever, so I bought an above-ground pool from them. The salesperson was very knowledgeable and she did a great job, and the purchasing experience was very quick and easy. However, they said there will be no new installation until April because the ground is frozen up here in Massachusetts. Nevertheless, Namco is a good place and they work best.
We’ve known about Namco for years and we’ve gotten our first pool from them years and years ago. We've also gotten pool supplies, pool covers, chlorine, and a couple of patio sets. I got my lounge chairs, swivel chairs and tables from them and they last. The quality of the stuff is good but their customer service isn’t the greatest. The people are very nice but they have a staffing issue.
There’s always only one person on all the time so if people are coming in through the door and we're trying to do a main purchase it takes time and they have to stop every few minutes to help someone else who could be standing there for half an hour before the guy is free enough to help. At the first Namco we went to the kid had no idea what he was talking about. He didn’t even know what kind of liners came with the pool and he was the only one there. If they're only going to have one person in the store they should make sure that person knows what they’re talking about. A kid who has no experience at all isn’t going to sell them some pools. When doing a major purchase I don’t want someone who doesn’t know what they’re talking about. It makes me a little wary.
We left and we were going to go to Leslie Pools and then my husband said they were having such a good deal and we went to try a different Namco. The one near us closed so we had to go to Nashua, but the guy was awesome. He knew exactly what he was talking about and he told us what we would need and what we should go with. He’s the reason why we got the pool and he made up for the first guy who was clueless.
We bought the pool early and two months later Namco called and said it was not available so they gave us a different pool. That wasn’t a good start but the installation was awesome and it lasted for almost 15 years. The team was excellent and great. The last pool we ordered from Namco was half-off, which was a really good deal. But from what we heard from other people who had it done the new installation team isn’t great so we’re a little nervous. We got a lifetime warranty and a warranty for the installation in case anything goes wrong so we’re covered all the way around.
Namco Pools & Patios is a big name and it's been around. I've heard they have good quality pools, so I went there. The staff was very helpful. We originally spoke with one person and we had a lot of questions. He figured that maybe somebody else was best for us to speak with, so he asked somebody else to talk to us. We talked to the big guy, the district manager and he worked with us to make sure we got exactly what we wanted. It was good. And so, we bought an above ground pool from them. However, we had some trouble with financing. They told me it was going to be three years interest-free and when I got my first bill, it was two years interest-free so I called them. They eventually got it straightened out and everything was fine now. But when I got my first bill, I was so frustrated. So far, I have told friends about the pool and that I went down to Namco. I said that they worked with me and they made sure we got what we were looking for.
I've been using Namco since I got a home and put a pool in it. They were the closest to where I live and their prices were good. I've bought patio furniture, two pools, and all kinds of chemicals from them and I'm happy with the service I've gotten. Whenever I go in and ask them a question, they tell me what I need, and I go and I do it. But my first pool was put together really badly. I told them that the liner was crooked and they told me that it was just the way that it was. I was stuck looking at the crooked liner for years and it aggravated me like hell. I then had the whole ground surveyed and everything and had my contractor friends come over to make it perfect. I put together a second one myself and it came out a lot better.
We went to a different pool supplier, a local place in town and it was very expensive. We checked out Namco and the prices were considerably cheaper. We could open a charge card there and pay off the pool a little bit each month. We got a 27-foot round pool from Namco. But the first Namco I went into was really bad. It was the one we ended up buying it from and it was the national store. We went in there and the girl took forever to come out and then she just couldn’t be bothered with me.
She was just rude. I was getting information on the pool and she was like, “Look over there.” I’m like, “Okay, do you think that you can show me some information because I have no idea what I’m doing, this is the first step for me.” She said, “Yeah, just go over there, that’s all the paperwork that you can look at.” She was just horrible and I wound up walking out. Then I went back about a week later, walked in, I saw the same girl and I just turned around and walked out. I didn’t want to deal with her again.
I called and I spoke to a manager and he was said, “I’m so sorry. She’s actually not employed here anymore, what can I help you with?” He wound up saying, “Come down I’ll talk to you and everything.” I went down and talked to him and he was really helpful. He walked us through the process, what to get, suggestions, what to do, what not to do, and got the ball rolling and it was fine from there.
They were nice and all but I don’t believe that the pool was level. It’s just a little bit off and depending on who I ask, people are like, “Oh, it’s fine. It doesn’t have to be perfect.” And I’m like, “Well it should be perfect considering I paid a lot of money to have it installed.” I talked to Namco about it and the rep was like, “Oh yeah just email Namco.com.” I never heard back. I did not send the email and I didn’t want to be brushed off like that, to just be like, “Hey, contact Namco.” They hired somebody to install the pool so they should be the one to follow through and find out about why this guy is installing it and not coming back to fix it.
But I do feel like they were really good. Their employees are knowledgeable and they know what they’re doing. They just need to be careful with who they have to install your pool to make sure it’s level. And I talked to a guy across the street who is very, very picky about what he does and he said he went through there and he had nothing but positive experience.
I had a pool with Namco Pool and Patio 15 years ago and it died after 13 years. I bought another one from them three years ago. They were cheaper than other pool suppliers at the time and the Namco saleslady that I had was nice and very knowledgeable. I’m satisfied with Namco and I’d tell others to go and give them a shot.
Our house came with a pool and we go to Namco to buy our supplies. We then had problems with the pool and we ended up having to buy a new one. We got it from Namco as well, but I did it online and then we stuck with them. They’re more affordable and we used to get a lot of our chemicals from them. We got a pool cover and a vacuum from them. We’ve gone to other pool places but they were extremely more expensive and they don’t do coupons like Namco does.
The buying process was super easy, especially in person. It was also really easy to do online. When I ran into a problem and I called, they were able to help me with no problems. However, there are some employees that aren’t really so knowledgeable. You’ll ask them a question and they don’t really know how to answer. But there was this one girl that was always so nice to us. Her name was Cindy, and she was always been really helpful. Every time that she has given us a rate and recommended something, it always worked out.
She also called us at the end of the summer to remind us that we had a coupon. We were coincidentally closing the pool that day and we needed the chemical, so my husband was going over there anyway and we ended up buying the chemicals without having to pay for them because we have a coupon. Namco is a good company and we haven't had any bad experience with them.
Namco Pool and Patio Equipment had a showroom the next town. A few years ago, when I first started buying from them, the store manager and the assistant manager were the big reasons why I stayed there. The in-store manager has always been good to me. I buy their sodium hypochlorite in bulk. I buy it by the pallet and it was easy because they gave me access to the loading dock and they put package pricing together for us. I had a few problems with some chemicals not being up to full strength but the store manager took care of it right in-house.
I bought a pool from Namco before and I was happy with them. So, I recently got a lean-by pool from them and purchasing it was fine. The sales rep was good as well.
I go to Namco Pools and Patios in Southington all the time for swimming pool supplies. We have had no problems there. Plus, their reps are good.
We’ve been going to Namco for years. It’s closer to us than other suppliers, and their prices are better as well. Our last purchase was for pool supplies and it was easy and quick, just in and out. The experience was fantastic because of their customer service. The sales and installation teams are friendly and knowledgeable. It’s always a good experience purchasing from them.
Namco was having their fifth customer specials sale and we got a willow pool from them nine years ago. We got it in September and I picked it up the following spring and put it up myself. I still have the circle stand out there. The filter and pump still work because I put them in the basement but a part of the wall started to rust then the lining ripped and there’s the skimmer’s line. So, all I needed was the liner, the wall, and the skimmer. Whoever was answering the phone was very nice and helped me out the best she could. The lady said that I get the skimmer for free if I bought it when I bought it. So, I pulled the trigger on and I'm very satisfied with it.
The reps are still holding the wall and the liner for me until April. The rep said she’d call me and they'll deliver it. She told me that the liner has a separate bill to it than the one I bought before. It took me 15 minutes tops on the phone to purchase. She asked me if I needed it installed but I told her that I put the last one up so I could put the pool up again. It was a great price and a good product that’s why we went with Namco again. I've been to the store and I've checked things out. Since I go around the state a lot, I’ll swing it up if I’m in the area if I need a skimmer or chemicals.
We went to Namco in February to purchase an above ground pool for our home. The service while at the store was good. It all fell apart with installation. Installation happened in mid May. The installer (Bob **) that Namco provides was horrendous. They were rude, there were multiple problems that needed to be fixed after installation such as the pool was not level, to which the installer replied, "Well measure it yourself then we will come back out" (it was measured before I called and they came back), the filter was not installed correctly and was leaking, to which the installer replied, "Just tighten the bolts" (I told them to come back out after multiple calls they did).
I paid extra money for installation to have my yard leveled and after we had filled the pool, roots that were not removed put a hole in the liner, so that needed to be replaced, which the installer said was a defective liner provided by Namco. That was a ridiculous process to get the new liner. The Orange store was called multiple times by myself and my husband, the liner was finally ordered after 3 days. Then the stores refused to ship it to the Orange store, so the manager was nice enough to go and pick up (the only bright spot of our experience was dealing with Rob). They would not ship it to our home, so we had to pick it up from the Orange store.
Then it took another 2 weeks to have a different installer come out and fix the messed up job. The new installers were great but when they saw what the first job looked like they were appalled. They stated little sand was laid, but not spread and there were roots all over that were not dug up as promised for the extra money we paid. I tell everyone not to use Namco as a pool service.
I recently purchased an above ground pool from Namco. I knew the name and I talked to few people that had gotten pools from them and they seemed to be happy. The sales were very knowledgeable and courteous. They answered a lot of the questions that I had at the time and they helped in making the decision to buy the pool that we thought would be the best fit for us. The only downfall was that the stores are understaffed and after we left the store we had a few more questions that arose. We didn’t buy the pool right at the beginning and bought it just before the 4th of July, so I can understand that it was busy. But trying to make the phone call to get in touch with somebody to ask the questions was very difficult. Nobody there answered the phone so I ended up having to do all communications through email or having to go back to the store.
We paid to have somebody come out and install it, which proved to be a pain because we were told that we would have the pool installed 10 days from the purchase date and that we would hear from one of the many installers that Namco used, in about a week or a few days into after we bought the pool to set things up and coordinate things. We didn’t hear anything and we kept calling the store and it was kind of a back and forth situation. I found out through other channels that the installer that was assigned to install the pool had dropped it. My wife got on the phone and told them that we’re going to have the pool by the July 4th, which was close and finally after a few phone calls Namco had a different installer come out and put us at the top of the list because we’re getting upset with the whole situation as far as nobody reaching out to us.
Apparently once the pool is purchased and we decide to have the installation corporate schedules it. So we were calling the store and the store had no answers. So it was like some kind of a drop in communication at some place. The installer came out about three days later than the initial date. He was really good and relatively quick and he explained his whole process and told us what to do once the pool got to work. The pool is often filling within about six hours and he came over the next day. Once it was installed and everything was going I had one of the hoses that was leaking and I had to go back to the store three different times to exchange hoses. Finally it was okay and then, the rest of the summer went by with no issues until it came time to close the pool. I got my cover and all of the materials I needed to close the pool, a checklist, and instructions and everything was fine.
I know we’re also losing water from the pool and I talked to four different people from Namco and none of them were on the same page. One was saying that it was perfectly normal and another was saying I may have a leak. Then another one was saying we should have somebody come out to look at it. The last guy I talked to was now saying that what the person told me about somebody coming out to look at the pool was incorrect and that if I joined an extended warranty that Namco had, they would come out or they would send somebody out to look at the leak and take care of all of that. So basically he told me I was on my own as far as finding the leak, and that if it was something due to a failure of the line or on the seam that I would have to take pictures of it and they would have to approve it.
I was really frustrated with it at that point because my cover had actually gotten through a heavy rainstorm and it went into the pool. Then on Saturday I got in the pool looking for a leak that wasn’t there or that I couldn’t find while the cover was off. The best thing that I could do was try to find the leak and patch it and then come springtime go from there. But I couldn’t find anything so I probably will never give Namco another dime. I went to a different pool supply place and I spoke with somebody over there. He helped me out tremendously as far as what I should do. The cover they gave that I bought from them didn’t really fit right so I would speak with the gentleman there. He had explained a few things to me and he seemed to make more sense.
The last thing I want to see is the pool being compromised over the winter by the weather because of some issues that could have been taken care of. The biggest issue with Namco was the communication. Now you can get in touch with anybody because it’s out of season and when you call them somebody does answer the phone. Between the installation and them communicating with the installers or letting us know what happened if they were more upfront in the beginning as far as the installer backing out and everything else it may have been a different story. But just to kind of let it go and not answer our questions or taking the extra steps to find out why the installer hadn’t called us until my wife actually got on the phone and really started to let them have it because I was at that point where we said if we didn’t hear from somebody we’re just going to cancel the deal.
The initial experience we had from Namco was good and it was a mixed thing. Namco could be a little bit more helpful as far as first-time pool owner. It is a lot of money. It’s not like I was in there buying a raft and it's not like I had a lot of money for a pool. And when something that you have is something brand new like that you shouldn’t expect to have any issues with it nor the amount of money you spend nor the trouble. Namco needs to communicate a lot better and better train their employees to all be on the same page.
We go between more than one pool supplier and Namco is down the street from us. We get mostly chemicals from Namco and their sales team is okay. The purchasing process is good, usually quick and simple, and we're in and out. We’ve been using them for about four years and we’re satisfied.
I was tired of an Intex pool that I felt like it was going to collapse. I spent half of my summer looking to see which pool I wanted and what I could afford. Then I went to Namco’s site. They had a closing clearance sale and I got the aboveground Catalina 2016 model. Everything went great, and they even set me up with a contractor that’s in my local area to do the installation. I go in there even with stupid questions, and they walk me right to where I mean to say. I was able to finance them so everything worked out. I also hired the contractor to do a deck. It’s a rounded pool and still a work in process but I can’t wait to finally enjoy it. Namco has been helping me out 100% even with the closing of the pool. It was a great experience overall.
I’ve been with Namco for years. Buying the pool was easy and we liked their price. We picked out the pool, and they gave us a list of people to put it in. We also buy products from them to keep the pool up, and they usually handle whatever we come in with.
I’ve done business with Namco's store in Enfield for 40 years. I only buy chemicals from them and we used Baquacil on our pool before because our grandchildren had such tender skin and allergies. When we had an infestation of gypsy moth in our area which turned the water brownish from their feces, Namco sent a bunch of college kids who knew absolutely nothing about how to test the water and what chemicals to use. They told me to try this and that, and we tried six different products that they thought would help. But they didn't help and we ended up draining the entire pool of 8,000 gallons, so I can imagine my water bill when it comes in. I was very dissatisfied with Namco Pools & Patios.
They also closed down the Enfield, Connecticut store and the man from there that we used to do business with went to the Springfield, Boston Road Store. He very much seemed to know what he’s talking about and he, like the other group of kids, said that they had not been educated from the Namco Headquarters on Baquacil because it is a very different product. It’s the peroxide and not the chlorine. So this year, we're going to switch to chlorine and the new man in the Enfield store who told me that he’s going to be managing it next year said he'll be the one to help us. Baquacil is a very expensive product no matter where I go, whether I buy it from Namco or from Leslie Pools. Namco partially refunded me the money for the clearing up product but I don’t want the aggravation and expenses I have encountered in the past.
Namco Pools and Patios had a special going on and my wife wanted a pool. She downgraded to a 21-foot floor and we got the all-aluminum pool because it lasts longer. The sales rep Gianna was very polite and helpful. We walked in and she went over and showed every single pool they had available. She also showed us the differences between steel and aluminum and got us the 12-month no interest deal. We got to mail out our first check and we're happy. Gianna said we're one of the first ones scheduled for set up in the spring. We bought our first pool from Namco 25 years ago and we had good success with them. Two liners and a few blow up patches on the metal made the pool last for 25 years.
Namco has always been my place to buy pools at. I'm a repeat customer. We bought a 15-foot pool from them 15 years ago, and though we sold our old house, the old pool is still up with the new owner. We like Namco, they're in the area, and always do a good job. We have a new house up here in the hilltop and I wanted to get a pool for next summer, so we bought a 24-foot pool from them. Purchasing from them posed no difficulty at all. They were very helpful and everything was straightforward. Plus, the salesman was excellent and thorough. Their installer, Florio Pools is also very good. They did our last pool.
I chose Namco because they were here in Westminster. However, after we bought our pool, Namco decided to close all their stores to make it an internet only service unless you live in Connecticut. It’s frustrating when everything’s got to be pre-made or pre-ordered. I can’t just walk in on Namco’s store like I did when I bought my pool.
Recently, I had to get my liner replaced. The guys from Namco helped me out to get the liner from Swimline. They did a good job but it took me three to four weeks to get a new liner because all the liners got to be custom-made. So, we spent all summer with no pool. It also took four guys all day to do it and I had to pay everybody. When my kid got in it for the second time, and the liner ripped, I called Namco, and then they wanted to do nothing for me. Because they say, they only warranty liners that rip on the seam. So, I am not very happy with Namco at all. I wouldn’t recommend them to any of my friends, family or anybody. And I talk bad about them every day.