Namco Pool & Patio Equipment Reviews

Shortly after purchasing a hot tub from Namco, I required service within just two to three weeks. A few months later, I noticed excessive water evaporation and contacted customer support. A technician inspected the unit and initially diagnosed a crack in the housing or shell, which he stated would necessitate a full replacement of the hot tub. However, after a phone conversation with either Namco Corporate, the manufacturer, or perhaps his supervisor, the technician changed his diagnosis, attributing the issue to a leaking pipe. This sudden change raised concerns about the accuracy of the assessment.

Delivery and Installation were delayed three weeks. The hoses did not fit, the filter blew apart and our liner is defective! Installed 7/2023. My husband kept noticing the water level was going down so he added water, again and again. We thought it was evaporation. We hired another company with scuba gear to look at the liner. There were tiny holes around the bottom of the liner 1/2 way around. We were told it’s a defective liner. He’d never seen naturally occurring holes like that. My husband called Namco. Have not hear back in four weeks!! If we are not compensated for their defective liner I will be posting my review everywhere I can find!!

Havana. Purchased March 30, 2021 and delivered approximately 3 weeks later. The bottom outside walls are corroding all around the bottom of the pool. I haven't even finished paying it off yet and the walls are giving out. There is no grass, harsh chemicals near the pool (chlorine inside the pool). We used expensive pool sand. It's not near the skimmer or pump. It's all around the pool bottom. There are no leaks either. Hopefully they will stand by their warranty. It's like the manufacturer's finish is wearing off.

I purchased a pool at the end of last season (2020). I had to wait due to a backup in supply (no biggie). When the pool finally arrived, I used one of their recommended installers. In addition to paying for the installation from Namco (over $2000), I needed to pay a dig fee to the installer. I did everything correctly and closed the pool (not my first pool). I opened the pool for the summer. We used it for approximately 2 weeks when I noticed a boggy area around the pool as well as multiple craters inside the liner. The liner was and still is leaking.

I bought my first pool from Namco in 2002 and had a wonderful experience. Last year that pool finally bit the dust so I went to my local Namco in Manchester, CT this year. I worked with Conor in that store and have absolutely the highest praise for him! He is courteous, knowledgeable, and so helpful, without exerting any pressure at all! I am a 73 year-old-woman and was purchasing this myself. My husband didn't want anything to do with a pool 19 years ago and that hasn't changed! Conor exhibited so much patience and friendliness with me and was extremely helpful. So much so, that my husband and I went back and bought a dining table for our deck from him And I was there again yesterday for a Rhino Guard. He is such an asset to your company and I thought you should know how impressed I was with him.. And, no, I'm not one of his relatives. :)

This was absolutely a great experience! I've had 2 steel pools from Namco that rusted out. Went back after the second collapsed after 16 years. Got an aluminum pool this time and realized Namco had been bought out and really enhance their game. The financing option is great and Coner was very helpful. As a customer, always know what you are looking for before you purchase anything! In this case Namco now offers high quality products and my experience dealing with Coner was exemplary. Nobody is perfect, but this young man really was straight up honest. If you don't know anything about what you're buying, then why are you buying it? Do your homework before you talk to a salesperson. That way you will make informed decisions and more than likely end up with what you want.

We ordered a pool before the pandemic. It was to be delivered the weekend before the shutdown. Something wasn't available so instead of contacting me they just didn't deliver. Finally after several phone calls we received 8 weeks later. 2 we ordered a pool railing, my contractor returned it, because we couldn't use it, the inspector said it wasn't high enough. I never received a credit, 3 the pool installer, installed the pool incorrectly, so now there's a dangerous gap between the pool and deck, as well as being leaky. 4 They sent us the wrong base for the patio umbrella. 5 and the actual problem, every time we tried to call after we received the pool, a young lady would answer and say, "I'm sorry you need to speak with a manager, someone will get back to you." We called and left messages 5 times.

Our experience with sales was as expected. Quick sale, quick delivery but no real recommendations for installers. We selected an installer from the store list and the service was poor. We had issues with the filter and leaking from the liner and filter immediately afterwards. Poor response from Namco and the installer Dig Em Pools.

Purchased an item from their website and no longer was needed. I have been calling their customer service captured from their website at https://www.namcopool.com for the past 2 weeks to try to cancel my order and get my refund however I have not been able to get through. Their mailbox keeps saying that is full. I want to cancel and get my 100% refund and this company is not responsive. Extremely frustrated and disappointed that Namco Pools would take my payment and never respond.

Horrible service. The staff will basically say anything to make a sale! I was guaranteed a pool ladder for my inspection, Conor said I will get you a loaner! No worries. No loaner, no ladder! I got a refund. Liner also broken.