Namco Pool & Patio Equipment

I purchased a pool at the end of last season (2020). I had to wait due to a backup in supply (no biggie). When the pool finally arrived, I used one of their recommended installers. In addition to paying for the installation from Namco (over $2000), I needed to pay a dig fee to the installer. I did everything correctly and closed the pool (not my first pool). I opened the pool for the summer. We used it for approximately 2 weeks when I noticed a boggy area around the pool as well as multiple craters inside the liner. The liner was and still is leaking.

I bought my first pool from Namco in 2002 and had a wonderful experience. Last year that pool finally bit the dust so I went to my local Namco in Manchester, CT this year. I worked with Conor in that store and have absolutely the highest praise for him! He is courteous, knowledgeable, and so helpful, without exerting any pressure at all! I am a 73 year-old-woman and was purchasing this myself. My husband didn't want anything to do with a pool 19 years ago and that hasn't changed! Conor exhibited so much patience and friendliness with me and was extremely helpful. So much so, that my husband and I went back and bought a dining table for our deck from him And I was there again yesterday for a Rhino Guard. He is such an asset to your company and I thought you should know how impressed I was with him.. And, no, I'm not one of his relatives. :)

This was absolutely a great experience! I've had 2 steel pools from Namco that rusted out. Went back after the second collapsed after 16 years. Got an aluminum pool this time and realized Namco had been bought out and really enhance their game. The financing option is great and Coner was very helpful. As a customer, always know what you are looking for before you purchase anything! In this case Namco now offers high quality products and my experience dealing with Coner was exemplary. Nobody is perfect, but this young man really was straight up honest. If you don't know anything about what you're buying, then why are you buying it? Do your homework before you talk to a salesperson. That way you will make informed decisions and more than likely end up with what you want.

We ordered a pool before the pandemic. It was to be delivered the weekend before the shutdown. Something wasn't available so instead of contacting me they just didn't deliver. Finally after several phone calls we received 8 weeks later. 2 we ordered a pool railing, my contractor returned it, because we couldn't use it, the inspector said it wasn't high enough. I never received a credit, 3 the pool installer, installed the pool incorrectly, so now there's a dangerous gap between the pool and deck, as well as being leaky. 4 They sent us the wrong base for the patio umbrella. 5 and the actual problem, every time we tried to call after we received the pool, a young lady would answer and say, "I'm sorry you need to speak with a manager, someone will get back to you." We called and left messages 5 times.

Our experience with sales was as expected. Quick sale, quick delivery but no real recommendations for installers. We selected an installer from the store list and the service was poor. We had issues with the filter and leaking from the liner and filter immediately afterwards. Poor response from Namco and the installer Dig Em Pools.

Purchased an item from their website and no longer was needed. I have been calling their customer service captured from their website at https://www.namcopool.com for the past 2 weeks to try to cancel my order and get my refund however I have not been able to get through. Their mailbox keeps saying that is full. I want to cancel and get my 100% refund and this company is not responsive. Extremely frustrated and disappointed that Namco Pools would take my payment and never respond.

Horrible service. The staff will basically say anything to make a sale! I was guaranteed a pool ladder for my inspection, Conor said I will get you a loaner! No worries. No loaner, no ladder! I got a refund. Liner also broken.

I ordered a pump and a pool cover from Namco, they charged me and never delivered the products. I emailed them 3 or 4 times with no response. I then called every number I could find, each time I had to give them my number and they said someone will call me back, no one ever called. I deiced to buy the pump somewhere else and get a refund. Well the store near my house will not refund me and when I call the customer service number, they will not refund me either. So I paid almost $500 for merchandise that they never sent me and they will not refund me either. I have an order number, I have an invoice, I have an order confirmation, I have been charged the money, but I have no product and no way to get a refund.

I received above and beyond help at the Manchester Namco location. The employees were quite helpful in assisting me questions and advice. The employees were able to recognize the items I needed to close my pool and get ready for the winter season and helped prepare me to do so.

My pool purchase through Namco has been hands down my worst experience with any purchase through any company. I bought a 30 ft above ground pool through Namco last summer. The sales manager was great and helped me choose the best pool for my family and needs. I had my pool professionally installed and other than having to make 3 trips back to the store for items I'd purchased but were missed in my delivery everything seemed good. At the end of the season I had to return to the store for the pool cover I'd purchased that was forgotten in my delivery. The girl working gave me a pool cover and sold me 2 flat pillows to place in the middle of the pool for closing. I questioned if the cover was adequate size for my pool and also if the pillows would really be sufficient to protect my pool through the winter. We closed the pool exactly as instructed and weighted down the cover which just fit over the edges.