Namco Pool & Patio Equipment Reviews

This is the second summer that I haven't been able to swim in my pool because Namco screwed it up so much. They were a local pool place and right after we bought the whole package for the above ground pool, they went out of business, so there wasn't any customer service. The pool wasn’t set up correctly so I had to have somebody else come in and do that. The pump hasn’t work properly so I also had to have another company come in and try and fix that. The automatic cleaner has never worked, so it’s just been a nightmare. We also bought a pool heater from Namco and it has just been a whole other can of worms.

We bought a pool and got someone that Namco recommended. The installation was horrendous. After having the pool up for a year and a half, we had to put a new liner in it, and the person that repaired it told us it was installed wrong.

We had to get a pool replacement because our old pool was beginning to rust being up for over 25 years. We used Namco because of their prices and they were wonderful. Their teams were awesome, very friendly, professional, and pleasant. They were nice to talk to, informative, and not pushy. Couldn’t ask for a better experience there. They should keep up the good work and keep the prices. Of course the people there don’t set their prices but they do a fantastic job and they have sold me. I would go back there in the drop of a dime.

My wife found Namco up in Portland and we bought accessories there ‘cause that’s the only pool place we knew of at the time. We went in, found the stuff we needed and bought it, and it was easy. There were a couple different ladies who helped us there and they’ve always been friendly. Namco does what they were designed to do which is to supply us with pool supplies and they do it friendly. They also tested our water before and they know what they’re doing. It’s a fine place and I’d recommend them.

I bought a pool from Namco. I bought the liner and all my chemicals from them. Anything for my pool, I buy it from there and I like their prices better than Leslie's Pool Supplies, which is a competition. Everybody at Namco is polite when I speak to them. They were helpful in the store. If I need help finding something, someone's more than happy to help me. All their products work. I recommend them.

Namco Pools & Patios is closest to our house and I’ve been going there for a good 20-25 years. I get all my chemicals there as well as all my services as far as with the pool. I also bought my second pool from them 3 years ago. I get the equipment for all the pools from there too. Their people do what they say they’re gonna do and I have no problems with them.

I liked the financing of Namco pools. I got a 24-foot round aboveground pool from them. We told them what we wanted and they knew exactly what it was. Within a day or two after we left the store, they had the pool company, Zack's Pool Service, contact us and I dealt with them directly. The installation went smoothly and their team was excellent. For the price I paid, the pool I got has been very good.

Namco is a local company in my town. I bought a brand-new pool from them, and different chemicals and everything for my pool and hot tub to keep them going. I ordered something from them about a month and a week ago and they made me prepay for it. But I haven’t heard from them. They could at least give me a heads-up call whether the order got there or not. Also, their employees seem to always change, but everybody is always pretty decent and customer service is great.

We've had an above ground pool for almost 50 years. We've replaced the lining in the pool and everything else. Namco used to be in Norwalk, Connecticut and that's how we started going there. Now, we don't like it because it's up in Orange or Milford and it's a long ride for us. We use hoses, chlorine and things like that through Namco. Their service has been very good. I just hope they move closer to us.

Had a positive sales experience when purchasing the pool. We purchased all the start up and winterizing equipment as well from Namco. We followed all the directions, asked the appropriate questions when not sure and had a wonderful two seasons with the pool. And then the water drained this past winter. The Manchester store guaranteed us we had a warranty on the liner if the seam was the reason. Sure enough when we opened the pool the bottom liner was pulled away in two places right on the seam. We took the pictures and sent them with our request to replace the liner, replace the two caps & cover which ripped due to stress. We also requested the pool water be refilled at their expense to requested email address.

My mom referred me to Namco, and they were having a sale at the time I was choosing to purchase a pool. I got a 15-foot above ground pool from them and the purchasing experience was fairly easy. But I had an issue with the ladder that I purchased, and I had to lug it to the store after it was put back together. And I was talking to someone extensively about returning it and picking out another ladder because the quality was bad. I didn’t feel it was worth the money and I wasn’t comfortable with it being safe. When I lugged it all the way back to the store, and after talking to the manager several times, at no point did they tell me that they don’t sell another ladder that is up to code. So, I ended up having to keep that ladder because they were only gonna do an even exchange. They were not gonna return my money. And I drove all the way there. So, I didn’t shop there after that.

We were in the market to purchase a pool, and I liked Namco's quick service. We purchased an above ground pool from them. The Namco people were excellent. They were attentive, and we ran into an issue with the installer and Namco was quick to respond and resolve any conflicts.

Disappointing to say the least... We order a pool. Good price A+ for that. No shipping details, no email to tell us our pool has shipped or when it will be delivered. We have to call and find out . May take up to 3 weeks to process we were told. 3 weeks??? Really??? Didnt take that long. Thank god. So our pool guy comes to start the set up... 1 of the strappings is too short. Oh great! I guess that happens. We drive to our local Namco to see if they have an extra one. Nope! But they say they will order it for us. Ok Good. That was on a Sunday. The next Friday after not seeing anything, we call and they promise us it will be there by Tuesday. Ok. We call our pool guy to have him come Wednesday now.

We wanted to have a pool in the house. We got the whole pool with pumps from Namco. They explained everything to me and they answered all the questions that I had. I was very happy with the service from them. People can go over there and they can find whatever they need. However, Namco should have more replacement parts for the pumps because they don't have some of the stuff.

I bought my pool last year. Got it a week later, then it sat in my garage until the middle of July when it was promised to be installed before the 4th of July. Funny that never happened. Now here I am a year later and mind you I only got to use my pool last year for maybe 3 months, now here we are storing of 2018 my warranty ran out on the motor to my pool on May 30 Labor Day weekend and when I called the Namco store in Springfield the manager told me he would honor the warranty. It would cost me 38 dollars to replace it and it would get replace it with a Hayward motor.

I bought a pool from Namco a few years ago and then bought one last year as well. Aside from that, I got some chemicals from them. When I bought the pool, the sales rep was very good but I had a problem with the installation. They forgot to put 22 screws in the top and they didn’t bother putting in the caps. I paid somebody else to come because it's under the deck. I called the installer and told him so he sent me the $25. But it was the aggravation off it. When you put up a pool nowadays, you have to have the pool filter grounded and Namco didn’t go over any of that. Years ago, you didn’t have to do that but now, you have to get an electrician to ground everything. The installers don’t do it and it’s an extra expense but Namco don’t bother telling you that. Fortunately for me when I took down the pool, grounding wires were there and I didn't disrupt them. I just took them off the pool. But other than that, it was fine and the price was good.

I purchased a whole pool from Namco 30 years ago. Then about 15 years ago, I purchased another pool. And then I purchased a replacement pool wall 4 years ago, which is fine and fair. Their price at the time was a better price than the other pool suppliers. Now, I get mostly pool related products and services from them. I buy the chemicals yearly and I also bought the motors to run the pool. Namco's pricing is really good but you have to do some work on your own to know what you want to be getting and whatever you need.

I moved to an area where they had Namco Pools and Patios. I stopped by two pool companies, Namco and Leslie's, and I checked their prices. Namco was good and they had lower prices than Leslie's. I always look for sales and Namco had more sales on chemicals. I bought a pool table and some chemicals for my swimming pool from Namco. But the place wasn't well run. The sales reps at the store sat around the main desk and didn't help the customers unless they went and found them. When I bought the pool table, an independent company came out and they were fine.

Namco Pools & Patios was close to my house so I bought a pool and all my chemicals from them. My experience with them was really good and the process was very easy. I was the one who picked up the items and did the installation, and everything was fine. They are a great company to work with. However, the one in the Rocky Hill area need to carry more filters in stock because they ran out in July and we couldn’t find a filter for the whole season.

I recently went into the Springfield, MA store on Boston Road after not visiting it for over a year. I had been previously unimpressed with their customer service and even had to call the corporate office a few times when getting the pool that I had purchased from them installed last year. Recently however, I ran in quickly to buy starter chemicals for the season and I was pleasantly surprised by the service. Everyone in the store was very friendly and helpful and I spoke with Howard, the new store manager for a few minutes as well. He was incredibly professional and I even ended up purchasing a new self-driven vacuum. This store has clearly made drastic changes to their appearance (much cleaner and more organized) and customer service. They have succeeded in winning me over again as a customer.

They claim they stand by their products. My pool lasted 1 summer. It caved in in the Winter. They said I live in the North East and it gets cold. As I drive I see those throw away pools from Walmart and Target still standing. Shame on you Namco. So buyer beware. Go to a local pool dealer. Spend a few dollars more. Cheaper is not better.

A friend of ours got a Namco pool and said the price was reasonable. So, we got the pool and all accompanying accessories from them too. However, we had a little trouble with the financing as far as transparency and charges but after several calls and lots of phone time, it was resolved. The installation team was great. A lot of their sales reps seemed like kids on a part-time job and the woman that we dealt with was nice but rough around the edges. She was not overly accommodating.

I went to Namco Pool & Patio, the one in Manchester, and it’s nothing like it used to be. They used to sell pool tables and lawn stuff. Right now, I'm not satisfied with what they have to offer.

Namco Pools & Patios is right down the street from where I live. I buy chemicals and all my pool supplies there. Interacting with their sales and installation teams has been pretty good. Namco is excellent.

In the beginning, we had a difficult time with Namco Pools & Patios because we received the wrong walls for the pool. We ordered a 52 but then we got a 56. We put it up and we didn't even realize that the walls were wrong until we decided to fill it with water. Nevertheless, the guy who sold us the pool was very nice and tried to help us solve the issue.

I have a ground pool and when I went to Namco they were very gracious and very kind. They helped me with everything I wanted. I used to go to somebody else before but then I ended up staying with Namco for about seven years. I got some chairs at one time. My son got a lot of patio furniture and I got all my chemicals for the summer for the pool. The summer before I had a problem with the pool and they were awesome. They really solved the problem. They were good every time I went back and they would tell me what else I need, what to do and what to look for. I would recommend them.

Namco Pools & Patios had a good price for the pool stuff that I was looking for. My purchase went fine and I did the installation myself.

Namco Pools was heavily commercialized during Labor Day weekend. So, I decided to get a pool from them. I also got a filter, a ladder and other things that come with the pool. Interacting with their representatives was quite challenging because the Nashua, New Hampshire branch closed. I dealt with someone from the Auburn Namco branch in Massachusetts. Still, everybody has been kind, helpful and thorough. However, the delivery of all the supplies for my Namco pool was not scheduled and there was no notification. Their delivery people showed up and had 40 or 50 boxes and dropped them off in the garage. While my experience with Namco hasn't been completely smooth and perfect, I recommend them.

I purchased an above ground pool from Namco. The process of getting the pool was easy. However, when their team installed the pool, they did a messy job and my husband had to clean up a lot of their mess. It took them a week to complete the project. Furthermore, right after I bought the pool, it went on sale. I called many times to see if they would adjust my purchase to the sale price but no one ever got back to me and I wasn't happy about that.

We got the pool 12 years ago. We went down in Lawrence to another pool place and we went to the other place in Salem, then we tried Namco and everything seemed to work out good. The price is good and the people were informative, nice and reasonable. My wife goes there and she has a good experience with them.

Namco had a cheaper price on the pool and I get most of my pool chemicals from there. Purchasing was pretty simple. I told them what size I wanted and then went through the options and made the purchase. However, I don’t think their computer systems are making things work, and it's a pain. Getting the install scheduled took longer than originally quoted by the Namco people, so that was frustrating. But the reps were knowledgeable and they went through everything. And then the install guys were quick and got us through the day.

My sister had a pool put in by Namco a few years back, and she said they were reasonable so we gave it a shot. Their prices were better too. Aside from the pool, we got things that go with it that are necessary, like a filter, ladder and pump. Purchasing was chaotic ‘cause my children were with me, but other than that, it was fine. I’m trying to get the installation set up and their facility is under construction right now, but it's been an okay experience so far and I'd recommend them.

I wanted to get a pool for my family. I used to work in Leslie’s Pool Supplies when I was a teenager and I always knew Namco was around. Namco was closer to home, and so I bought an 18-foot round pool, which was last year’s model. Initially, I went in the store and I did some research. And I ended up speaking to the store manager. I've gone to the pool place three times that week and then I decided to make my purchase. I bought the pool over this last summer. And I was told I was going to get all help and for any questions, they said to call them and they'd guide me through it. And none of those happened.

My brother bought a pool from Namco two years ago. He had no problems with them so I bought a pool too. The reps talked to me about everything and kept the best plan and pool they could find in the area I have. Namco was really good and I’d use them all the time.

We used to go with the little balloon type pools but we got tired of having them because they're disposable, so we ended up investing to have a pool done professionally. We bought an above the ground pool from Namco because of my disability. The person who sold us the pool was a sweetheart. She was there whenever there was a problem in the beginning when they were still open because we found out they were closing down the New Hampshire store until further notice because of a new management. I am curious though about how the warranty that we paid for would go.

Namco had giant signs then about their 30% off deal. It seemed like a good time and we bought a pool. The store was nice, things were clean, people were good, knowledgeable and not pushy. I had a very nice experience when I went to the showroom, looked and when I bought it. The woman who worked in the showroom was very knowledgeable. She broke it down very simply and didn’t make it very complicated. I didn’t feel like there was a hidden cost. It made the purchasing experience a lot more agreeable. We bought the pool in the fall and I am going to get a call soon for the installation. So far, everything looks great. The craftsmanship looked like it was good but we’re still waiting to get ours.

I've heard Namco Pools & Patios in the past and they made themselves sound like I know what they were. I’ve got mostly chemicals and cleaners, like chlorine, from them and it was a fine experience. The people in the store were friendly and they have a huge selection and a very big store. I would recommend Namco Pools & Patios.

I bought a pool from Namco about 25 years ago. I usually buy all my pool supplies from them and I also purchased a pool table a few years ago. Their prices are reasonable and their staff is very knowledgeable. Anytime I have a question they answer it. It's a great experience and I would recommend them to anybody.

My daughter got her pool and pool supplies from Namco. I bought a pool from them as well and it’s supposed to be installed in April. Buying from Namco was very nice. Their salesman was very helpful and very pleasant, too.

I wanted a pool for my kids and I knew about Namco down in Salem. I went in their store and had an easy and seamless purchasing experience. Their sales team was great, very helpful, and knowledgeable. I'm looking forward to hearing from them to do the set up in early spring.

I live in Peabody and Namco Pools & Patios is right there on the corner from me. They've got lower prices and I purchased some chemicals from them. They were very cooperative and I never had a problem with them.

Namco was having a special at that time, which was guaranteed lowest price forever, so I bought an above-ground pool from them. The salesperson was very knowledgeable and she did a great job, and the purchasing experience was very quick and easy. However, they said there will be no new installation until April because the ground is frozen up here in Massachusetts. Nevertheless, Namco is a good place and they work best.

We’ve known about Namco for years and we’ve gotten our first pool from them years and years ago. We've also gotten pool supplies, pool covers, chlorine, and a couple of patio sets. I got my lounge chairs, swivel chairs and tables from them and they last. The quality of the stuff is good but their customer service isn’t the greatest. The people are very nice but they have a staffing issue.

Namco Pools & Patios is a big name and it's been around. I've heard they have good quality pools, so I went there. The staff was very helpful. We originally spoke with one person and we had a lot of questions. He figured that maybe somebody else was best for us to speak with, so he asked somebody else to talk to us. We talked to the big guy, the district manager and he worked with us to make sure we got exactly what we wanted. It was good. And so, we bought an above ground pool from them. However, we had some trouble with financing. They told me it was going to be three years interest-free and when I got my first bill, it was two years interest-free so I called them. They eventually got it straightened out and everything was fine now. But when I got my first bill, I was so frustrated. So far, I have told friends about the pool and that I went down to Namco. I said that they worked with me and they made sure we got what we were looking for.

I've been using Namco since I got a home and put a pool in it. They were the closest to where I live and their prices were good. I've bought patio furniture, two pools, and all kinds of chemicals from them and I'm happy with the service I've gotten. Whenever I go in and ask them a question, they tell me what I need, and I go and I do it. But my first pool was put together really badly. I told them that the liner was crooked and they told me that it was just the way that it was. I was stuck looking at the crooked liner for years and it aggravated me like hell. I then had the whole ground surveyed and everything and had my contractor friends come over to make it perfect. I put together a second one myself and it came out a lot better.

We went to a different pool supplier, a local place in town and it was very expensive. We checked out Namco and the prices were considerably cheaper. We could open a charge card there and pay off the pool a little bit each month. We got a 27-foot round pool from Namco. But the first Namco I went into was really bad. It was the one we ended up buying it from and it was the national store. We went in there and the girl took forever to come out and then she just couldn’t be bothered with me.

I had a pool with Namco Pool and Patio 15 years ago and it died after 13 years. I bought another one from them three years ago. They were cheaper than other pool suppliers at the time and the Namco saleslady that I had was nice and very knowledgeable. I’m satisfied with Namco and I’d tell others to go and give them a shot.

Our house came with a pool and we go to Namco to buy our supplies. We then had problems with the pool and we ended up having to buy a new one. We got it from Namco as well, but I did it online and then we stuck with them. They’re more affordable and we used to get a lot of our chemicals from them. We got a pool cover and a vacuum from them. We’ve gone to other pool places but they were extremely more expensive and they don’t do coupons like Namco does.

Namco Pool and Patio Equipment had a showroom the next town. A few years ago, when I first started buying from them, the store manager and the assistant manager were the big reasons why I stayed there. The in-store manager has always been good to me. I buy their sodium hypochlorite in bulk. I buy it by the pallet and it was easy because they gave me access to the loading dock and they put package pricing together for us. I had a few problems with some chemicals not being up to full strength but the store manager took care of it right in-house.

I bought a pool from Namco before and I was happy with them. So, I recently got a lean-by pool from them and purchasing it was fine. The sales rep was good as well.

I go to Namco Pools and Patios in Southington all the time for swimming pool supplies. We have had no problems there. Plus, their reps are good.

We’ve been going to Namco for years. It’s closer to us than other suppliers, and their prices are better as well. Our last purchase was for pool supplies and it was easy and quick, just in and out. The experience was fantastic because of their customer service. The sales and installation teams are friendly and knowledgeable. It’s always a good experience purchasing from them.

Namco was having their fifth customer specials sale and we got a willow pool from them nine years ago. We got it in September and I picked it up the following spring and put it up myself. I still have the circle stand out there. The filter and pump still work because I put them in the basement but a part of the wall started to rust then the lining ripped and there’s the skimmer’s line. So, all I needed was the liner, the wall, and the skimmer. Whoever was answering the phone was very nice and helped me out the best she could. The lady said that I get the skimmer for free if I bought it when I bought it. So, I pulled the trigger on and I'm very satisfied with it.

We went to Namco in February to purchase an above ground pool for our home. The service while at the store was good. It all fell apart with installation. Installation happened in mid May. The installer (Bob **) that Namco provides was horrendous. They were rude, there were multiple problems that needed to be fixed after installation such as the pool was not level, to which the installer replied, "Well measure it yourself then we will come back out" (it was measured before I called and they came back), the filter was not installed correctly and was leaking, to which the installer replied, "Just tighten the bolts" (I told them to come back out after multiple calls they did).

I recently purchased an above ground pool from Namco. I knew the name and I talked to few people that had gotten pools from them and they seemed to be happy. The sales were very knowledgeable and courteous. They answered a lot of the questions that I had at the time and they helped in making the decision to buy the pool that we thought would be the best fit for us. The only downfall was that the stores are understaffed and after we left the store we had a few more questions that arose. We didn’t buy the pool right at the beginning and bought it just before the 4th of July, so I can understand that it was busy. But trying to make the phone call to get in touch with somebody to ask the questions was very difficult. Nobody there answered the phone so I ended up having to do all communications through email or having to go back to the store.

We go between more than one pool supplier and Namco is down the street from us. We get mostly chemicals from Namco and their sales team is okay. The purchasing process is good, usually quick and simple, and we're in and out. We’ve been using them for about four years and we’re satisfied.

I was tired of an Intex pool that I felt like it was going to collapse. I spent half of my summer looking to see which pool I wanted and what I could afford. Then I went to Namco’s site. They had a closing clearance sale and I got the aboveground Catalina 2016 model. Everything went great, and they even set me up with a contractor that’s in my local area to do the installation. I go in there even with stupid questions, and they walk me right to where I mean to say. I was able to finance them so everything worked out. I also hired the contractor to do a deck. It’s a rounded pool and still a work in process but I can’t wait to finally enjoy it. Namco has been helping me out 100% even with the closing of the pool. It was a great experience overall.

I’ve been with Namco for years. Buying the pool was easy and we liked their price. We picked out the pool, and they gave us a list of people to put it in. We also buy products from them to keep the pool up, and they usually handle whatever we come in with.

I’ve done business with Namco's store in Enfield for 40 years. I only buy chemicals from them and we used Baquacil on our pool before because our grandchildren had such tender skin and allergies. When we had an infestation of gypsy moth in our area which turned the water brownish from their feces, Namco sent a bunch of college kids who knew absolutely nothing about how to test the water and what chemicals to use. They told me to try this and that, and we tried six different products that they thought would help. But they didn't help and we ended up draining the entire pool of 8,000 gallons, so I can imagine my water bill when it comes in. I was very dissatisfied with Namco Pools & Patios.

Namco Pools and Patios had a special going on and my wife wanted a pool. She downgraded to a 21-foot floor and we got the all-aluminum pool because it lasts longer. The sales rep Gianna was very polite and helpful. We walked in and she went over and showed every single pool they had available. She also showed us the differences between steel and aluminum and got us the 12-month no interest deal. We got to mail out our first check and we're happy. Gianna said we're one of the first ones scheduled for set up in the spring. We bought our first pool from Namco 25 years ago and we had good success with them. Two liners and a few blow up patches on the metal made the pool last for 25 years.

Namco has always been my place to buy pools at. I'm a repeat customer. We bought a 15-foot pool from them 15 years ago, and though we sold our old house, the old pool is still up with the new owner. We like Namco, they're in the area, and always do a good job. We have a new house up here in the hilltop and I wanted to get a pool for next summer, so we bought a 24-foot pool from them. Purchasing from them posed no difficulty at all. They were very helpful and everything was straightforward. Plus, the salesman was excellent and thorough. Their installer, Florio Pools is also very good. They did our last pool.

I chose Namco because they were here in Westminster. However, after we bought our pool, Namco decided to close all their stores to make it an internet only service unless you live in Connecticut. It’s frustrating when everything’s got to be pre-made or pre-ordered. I can’t just walk in on Namco’s store like I did when I bought my pool.

I had an oval pool from Namco in our old property for six years and we didn’t have too many issues. It held up pretty good. In my new property, my yard is a little bit bigger now, so I got a round pool this time but with the same pump but we postponed installation until spring. Namco is the go-to place if you’re a first-time home buyer or a first-time pool owner because they are very knowledgeable and really easy to go on with. The lady I worked with here in Connecticut was awesome. She’s very helpful and very knowledgeable. She gave the guest 100% of her attention when spoken to.

My parents bought their pool from Namco 12 years ago and I have another mutual friend that utilized Namco for their pool and were happy with it so that’s where I went to purchase a pool to be installed in the spring. My experience has been lovely so far. The purchase was hassle-free. Although their credit card machine went down and they had some system issues, it didn’t make my purchase less satisfactory. Karen, their corporate employee, sold us the pool. She answered all of our questions and was very helpful. She tag teamed with Gianna, the salesperson, who was able to provide us with information whenever Karen was unsure. They were very accommodating.

We had an old pool from Namco for 14 years. Except for the fact that the aluminum starting to rust out from the oxidation, the pool is in fabulous condition. The liners never ripped, never had a problem with it. But because we’re worried that it might not last next year, we decided to purchase a new one. The process was simple and easy. The sales rep was very knowledgeable because he was able to stay on track with what my husband’s mode of thinking was. He knew what we’re looking for. We were in and out in 20 minutes. It was a good and quick service. We’ve also been buying other things from there: Patio furniture, cue sticks to go for my friend’s pool table as a birthday gift. We’re not the only ones who shopped there. My mother and my sister got her pool there. It’s kind of a family affair.

I chose to get a new pool from Namco because of its cost and ease of sale. It was also close by and convenient. Everything about the purchase was good.

I have an above-ground pool and I get supplies from Namco. Purchasing from them has been easy. Also, their prices are better than the other place I know of. Their sales reps have been courteous and they have answered all my questions.

Namco has been around for a long time. We liked the cost of their products so we purchased a pool from them. Buying the pool was the easy process and everything went smoothly. But two years after we bought our pool, it split across the seam. This happened in the middle of this past summer and we were in the pool then. It had a tiny hole but within three minutes we had 12,000 gallons of water gone. The actual hole ended up being larger than five feet across the bottom. We were told it was definitely a manufacturer defect but Namco dragged their feet along. They said the issue was covered under warranty but it would take a month to process the paperwork in which case there would be no sense to have the warranty because the summer would be over.

Purchased pool from Namco Auburn, Ma. Rebecca was my customer services' name. She was very helpful with her knowledge of pools, pricing, financing, installation & best of all no interest, free storage till next year & free delivery. Thank you very much as she knows me by name when I enter store. Also thank you to everyone else.

I’ve been pretty upset about this whole situation with Namco because when I went to purchase the pool on the 4th of July, I waited two weeks for the pool to come in. It came in on the 18th of July and they installed it pretty quick. It was five guys in and out, not even two hours. And so there wasn’t much inspection. The guy came in and told me to just sign the paperwork then took the hose in, and he left because I use my own water. Then I had to wait for the electrician to come, so he can make me an outlet so I can plug it in the pump. I plugged it in the pump two weeks after. But the pump was leaking, so it was both ways behind the pump. So I called the installer and told him that it’s leaking. And he said, “Could you wait till next week?” He said he’s going to be in the area next Monday, so we waited another week. He came in Monday, and they tightened up the loose ends.

We bought a pool from Namco 15 years ago. We now got a huge leak in it, it collapsed, so it’s time to replace it. We went down to their store. It’s a busy location so it’s easy to get to although the store itself is dated and could use a refresh. Nonetheless, we knew what we wanted, we told them the size that we have and what we’re looking for, and we asked them for options. They walked us through the process and they took the time and explained the options to us. I think the prices were fair, we found something we liked, it was nice and we got our pool done. They installed it and they worked with us in the weather, so that was good. They were very nice and they made the entire process easy for us. The store and the people were great.

I hopped in at Namco one day and I liked the atmosphere there. I bought a pool from them about 20 years ago and it’s still standing. I also buy all my filters and chlorine from them and shop from them every season every year. There’s a guarantee that any part I need is always there. Their help is fantastic and it's good to do business with Namco.

I have been dealing with Namco on Southwest Cutoff Worcester, MA for over 28 years. I always bought my products there and received good courteous service. The above ground pool I have had for all those years finally failed (no one I have spoken to has ever gotten 28 years out of an above ground pool - I credit good care, maintenance and the expert advice I have been given from the staff at Namco).

My wife grew up in this area and we always had a pool here. It was a 24-footer, but she and I are the only ones here around the household and use the pool. So we had Namco to cut it in half and they gave us a good deal. It's better to keep clean than the 24-footer. We use this pool to cool off and exercise because when you get older, you'd want a way of exercising with low impact. Also, dealing with their reps at the store was excellent. We already had a stand in the original pool, but it turns out we didn't have enough so we have to get a stand delivery. Then, the installer was coming up $50 for spending an hour to clean the grass off the stand. Other than that, I would definitely tell somebody else to buy from them.

In talking with Lisa the store manager she informed me that they had a water leak and it dripped right on their computers and phones and they have phone service was interrupted for two weeks and that was the reason why I couldn't get a hold of her. She's very helpful and will go out of her way to help with any problem.

My existing Danbury Namco purchased pool rusted in one totally random spot, not anywhere near the inlets, just a baseball sized hole in the wall, that then split, as if it was opened by a can opener. So, as it was 10 years old, Danbury Namco said, "Sorry, but that's the way it goes." Fair enough. I purchased a new pool, aluminum walled this time, along with the extra warranty. I also paid for their installer to do the job, as the salesgirl said they would "do EVERYTHING, level the ground, do ALL THE PUMP HOOK UPS ETC". And I quote, "This is what they do for a living, why don't you let them do it?," I said "My pool has a deck around it." "They do those all the time, let them do it", she replied. So we paid and signed up.

I’ve been using Namco for years and I buy all my pool chemicals from them. I like their selection and everything's good when I'm purchasing. Their people are very friendly and know what they're talking about. It’s convenient to have Namco.

My husband and I purchased a pool and had it installed in April. We had a terrible experience with the installation. Ron's pool service left our filter with leaks and had to come back. He also didn't install the shut off valve that we purchased and had to come back for that as well. Recently our filter broke. Jocelyn at the Manchester CT store tried helping us replace it. Corporate apparently had it on pull back and she was told she couldn't sell us the same exact filter. We would have to special order it and no one could tell us how long that was going to take.

We were extremely disappointed in the entire process. We found a screw in the bottom of the pool. A hose clamp was not secured properly and our electrician said the valves should be at the base of the filter and not at the pool. We don't believe there is enough sand underneath the pool and stones/tree roots are sticking out from underneath the pool area. There are ripples in the bottom of the pool and don't expect this liner to last very long. We documented these issues and sent letters to both NAMCO and Zack's Pool Installation with no response from either company. Thank you for the opportunity to voice my concerns here.

We went to Namco to buy a pool and when we walked in there was no one there to help so we walked around the store and figured it out ourselves. The sales person that rung us up was helpful with the credit process. He also told us that we could pick up the extra stuff that went with our package at a later date if you wanted to. We went back to pick it up and was told there were no notes in the system. He also told us there would be $75 in reward points for us. We went to go use them and we were told they weren't in the system. So when the cashier asked the manager she proceeded to huff and then grabbed a packet of papers to look through. Needless to say we have not gone back there for any of pool supplies. We buy them through someone else.

We've gone to Namco twice to get some supplies for our pool. We bought chlorine tablets and the little PH strips that you dip in water to see that pool chlorine thing. Purchasing there was all right and the people were nice.

When I bought the pool I was told I would get an email with coupons and discounts from Namco which I have not received yet. I did go to Namco in Hanover, Ma and the Namco associate took my email again and said she would make sure I received the email from Namco... I still have not received any discounts or coupons for Namco pool products. Other than that the pool installation went great and no other complaints.

This decision to purchase my pool & install through Namco was the biggest mistake of my life. Namco does not manage this process or take any responsibility with the install and does not make you aware of this upfront. The installers pool guru were late and installed my pool without excavating my land. I had to fight with Namco to have it redone causing more delays. Namco had to order a new liner and never Actually ordered causing more delays. I had to manage this process for 4 months. Never would I ever recommend this place to anyone!

While I am satisfied with my in store experience, I do have some issues. Let's start with the good. 1st your sales staff was great to deal with and very informative. They answered all my questions politely. I have since been back for other items. However my issue is with your installer. And there are a few issues with them. 1st of all I am not thrilled about the fact, that myself as the homeowner was told I needed to pull my own permit. I understand paying for it but I feel that should be the contractor's duty. The fact that the contractor basically scammed me out of the extra fee for excavation really bothered me.

Namco was having a sale so I went to their store and purchased a pool including everything that's associated with it like chemicals, pool cover, filter, toys and games. Their sales reps were courteous enough but their knowledge about their products was not up to par. They’re also not always attentive or they don’t have enough employees in the store to help with the people that are there. But I worked with Namco when I was 17 and I knew enough about a pool to know what I wanted so I didn't really need a lot of help. Still, Namco should hire people who know more. They got kids who are 21 years old and under working in there, which is fine, but they should require some kind of training for them. I wouldn’t recommend Namco.

We liked the customer service at Namco Pools & Patios at Orange. We spoke with Robert who seemed to be very knowledgeable, helped us to get the best price, and stuck with any questions that we had throughout the buying and then receiving of the pools. It was a good experience and we’re really enjoying the pool.

I purchased a pool from Namco 2 years ago, it is now rusting. My first complaint is that it took almost 3 months to get a response, and this was only because I contacted the manufacturer. I finally received a response and was told that the corrosion was due to a leak in the output valve and not covered by warranty. It's a pool. Isn't it suppose to be made to withstand these kinds of things. I mean the rust is bad for a 2 year old pool. They did offer to sell me a new pool wall, discounted. NO THANK YOU.

My husband went to Namco looking for some patio furniture. It was easy to purchase and they said that we would get a credit but we never got that. They also said it would take 10 to 14 business days for delivery but none was delivered after three weeks. It was getting close to when the nice weather was coming so we were going to cancel the order then I was going to go somewhere else to purchase. It was surprising because we called them on a Tuesday afternoon and said that if we don’t have our purchase by Friday then we’re going to cancel the order. Then we got the furniture on Friday so they clearly had it in the warehouse and just didn’t want to bring it. My experience was tainted because of waiting for almost a month and having to call.

Purchased my pool in April. Received it in May. I was told the installer would call me within one week of my receiving it. He did not. I called back. They told me he was very busy, I said, "You told me he would call". They gave me his name and number. I called. He said he didn't have a work order. I then went back to store they spoke directly with him. He said I would have pool installed by July 4. July 8 still have not heard from anyone. I call again. They give me customer service number (guess they are tired of me calling the store I purchased from).

Our Namco pool wore out. Because of their price and the reliability of their pools, we decided to purchase a replacement from them. We made the purchase on the phone through the Southington store and it was very easy. Also, their installation team went right to work, and they knew what they were doing. They talked to me and were very professional. And so, I would recommend Namco Pool and Patio to anybody who is looking for a pool.

I am very DISSATISFIED with an online order placed 2 weeks ago after a Namco employee encouraged us to use the online system. Customer service has been of no assistance. When given an order number why are they not able to track it?

I’ve purchased a pool from Namco in the past. I was happy with it so I bought another one and this time, I went with an above ground pool. The value of the pool was good. Picking on price versus quality, we went with the one with the higher end pools. The purchasing process went fine but my experience this time has been less than great. I purchased the pool on April 2nd to get it installed early on in the summer but I had issues with getting the pool delivered. I called about a month ago to check on the delivery of the pool. I was told that it would be delivered the following week, that I would get a call that week, and that they would also arrange the install. That week came but nothing happened. There was no call. I called back the following week and received the same story. No call again. I ended up having to get on the phone with customer service and quite a few people to finally get the pool delivered so I could arrange to have the install done.

We have had a problem since the pool installation (they said it would take about 2 days and it took almost 2 weeks). The installer was always late and was talking bad about us to people around the town we live in. I have sent about 10 emails and called at least 12 times and no one responds or calls back. We are first-time pool owners and are very disappointed with the way in which we are being treated. I have asked several times for them to send us a copy of our pool permit so we could have it for our records. No response.

I’ve dealt with the other pool places in the past and they were outrageous. And so now we went with Namco since they’re not that far away. Rick, the sales rep and manager, was great. When I spoke with him, we explained that it was going next to a pre-existing deck and that we needed a buttress-free system. That’s why we picked the pool that we ended up getting. But when we received it, we got the buttresses and so, there was mix-up somewhere. We’ve called them back and forth but they kept patching us through to different places and nobody would ever answer the phone. Then they started dodging us and leaving us on hold forever. We were on hold for 25 minutes so we used another one of our cellphones and called. The other person said, the person that we were waiting for already went home. So, that was a pain.

When we bought the house over 20 years ago, we wanted a swimming pool and liked Namco's pricing so we had an above ground swimming pool from them. However, it collapsed so we just bought a new one from them again, and Robert who was sales person was very helpful. Our experience with Namco has been great.

I recently had a wonderful positive and most professional experience with Robert. We had a problem with our pool liner. The process to resolve the situation was handled the way any consumer could only dream for! He is a first class man. Here is the problem. The interaction I witnessed with a bully ignorant stupid person was beyond gross... Robert was berated to a new level of degrading a store personnel. This should not happen to anyone anywhere. My experience as a adult has NEVER witnessed this action. Robert should be an example of professional behavior in the workplace. Please extend to your fellow staff Robert is a person outstanding character. He should be an example of professional behavior in the workplace. Again your company should be proud to have him represent NAMCO.

I saw Namco Pools and Patios online and I was planning to do an above the ground pool. But then I changed my mind so I didn't purchase. Nonetheless, I had good interactions with their sales team and they're very knowledgeable and provided good service. It was a good experience and I was very satisfied.

I'm happy with Namco. When I first purchased our first pool 15 years ago, it was a good price and deal. However, I'm far away from them so I get some of the locally. Sometimes Namco stores could have more supplies in there because I don’t think they stock enough. But the people usually are helpful though I did have a bad experience a few years ago with a person that didn't really care so I'm sure they're hopefully not there anymore. Overall, I'm satisfied with Namco.

My wife grew up on the street that we live, a few houses down, and they had an in-ground pool their whole life. However, the house is going to be sold because her parents are elderly now and we don't have use of the pool. We also have one of those small iTech pools for the grandkids for the last few years, and we decided to get a little bit bigger one. Namco is one of the three places in town and they also install the product. We have ordered and set up a contract with them and it should be delivered tomorrow. It was an easy process and the salesman was really helpful. He didn't try to oversell us and gave us options if we wanted to conserve. They were courteous and able to answer all of our questions. It was cost-effective and our experience with them has been pleasant so far.

My little daughter got surgery last year and she was asking me for a pool. So I promised her for this year that I'm going to get one for her. I was asking for pools at Namco and the sales rep started giving me options and recommendations and I chose the one that I felt was best for me and my family. The sales rep was great and the pool is going to come at the end of this month.

I've always wanted a pool and my husband finally agreed to get one so, I ran right out and got one before he changed his mind. I went to the Namco Pools in Southington and the rep was really nice. He sat down with me and we went through all the stuff. Then, the installation was very nice and professional. They were done in a day and I had no problems. The guy came back, gave us free pool school and taught us how to do everything. Also, I go to Namco in Rocky Hill a lot because I get all my supplies there. The woman who might be the manager is so nice over there. She seems to know everything so, whenever I have a question, that's where I go. I would highly recommend them.

The sales rep at Namco is really nice and she explained everything to us and made us understand everything. We felt comfortable with the associate and she was really good. That made our decision a lot easier to go with them. We bought a pool and it was excellent. We thought it was a fair price and they're supposed to install it in May. It was a good experience all around. I would definitely go back there because of the associate.

Namco always has great deals that I always see in the papers and we were constantly looking at Namco flyers so we chose them. We were looking at the 18x52 pool and they didn't have it in stock but they had a special going on and it was the same price as the 21 so we got the 21. The salesperson Gianna was great. She explained everything to us and went over everything. She also made sure we got what we needed. It was a very easy process and it was a great experience. I won't mind doing business with them again.

We bought our last pool from Namco, which we have used for more than 26 years. We purchased from them again. We haven’t had much of an experience yet because we haven’t got the pool. It won’t go out until the beginning of April. We went in, told them what we were looking for and they showed us what they had, and then we made a decision. Our new pool has a good deal and it checked all the boxes that we wanted. We decided to put another one in because it had been several years and the last one was old. We always bought replacement liners when we needed them and we’ve always had good luck with Namco.

The previous pool owner bought the pool at Namco. It rusted out so we went back to the same store and got another above-ground pool. Everything went well with the purchase. The only thing was we purchased a wall thing on the base that is supposed to go on the edge of the pool. When the installer came, I asked if it was really important or not, and he told me it’s more of a personal preference. We paid for it, but the installer said it wasn’t included and the project has already started. I asked my dad but he didn’t want to stop the guy from doing the pool over that type of thing. The older pool didn’t have it but when we talked to the guy at Namco, he said it’s a good thing to have because it goes around so we won’t have holes or whatnot on the floor. Other than that, the pool installation was good.

Our pool got torn down during the last blizzard we had, so I decided to look online to see what kind of deals I could get. Namco was considerably cheaper and the person who sold the pool to me was absolutely wonderful and very helpful. I have a couple more payments left, and then after that, we'll set up a date for the installation. I hope I have great experience as far as them setting up the pool, too. My experience with them was great.

I went to Namco before. It’s been a while since I bought my last pool but I like the reputation of Namco. That’s why I went back and purchased a swimming pool from them when it was time for another one. I went in there, saw the pool that I wanted and bought it. The quality of Namco products is excellent. Overall, my experience was spectacular.

Namco was the most well-known distributor in the area. I wanted to get an above-ground pool for the family. The rep in the store was very helpful. It went pretty smoothly. It hasn’t been installed yet because we are waiting for things to thaw out and then schedule it. I just had to go back for pool alarms, something that I didn’t realize I needed initially to pull the permit.

I had the perception that Namco had affordable and reasonable prices so we purchased an above-ground, 18-foot pool from them. There was also a promotion on that size at the time that we were looking to make the purchase. The purchasing experience was mostly positive. I had some great conversations with the salesmen. We did everything over the phone and for the most part, the process seemed pretty straightforward. We live quite a distance away, so it was really helpful that the salesman did work with us over the phone and some things via email. And they also arranged for the installer to come and assemble the pool. We still get a foot of snow so we are looking to have the pool installed in May.

We’re at our third pool from Namco. We have a signed contract and it’s paid for but we haven’t heard anything for the installation. In the past, we put up our own pool. This is gonna be our first experience of having them put it up. We’re a little nervous but we’ll wait and see how it goes. The only disappointment I had was that Namco closed their Latham store and it was actually a bit further out for us to go because we’re not from that area. They changed location, and the store that we went to for the third pool was almost like an empty room. There were just four or five pool setups and two people that was there were not getting their pools going and busy.

We bought an above ground pool and deck from Namco. The other place got a great product but it has an outrageous price. I compared prices and there was a big difference so the pricing of Namco was good. And Namco had one product that was on layaway and then we realized that the pool was actually gonna be too big for the yard. It would've been a really good deal though.

At that time, my kids wanted a pool and it was close to the summer. We recently moved to this house and it has a really big yard. We have space for the pool and so we used Namco Pools & Patios. It was a recommendation from some friends. And from my understanding, they do everything and come to the house. We asked them about that when we went to buy.

Customer service was excellent!!! Jillian was professional and so very helpful. She is very knowledgeable. She is a great asset to Namco!!! I would highly recommend her. Thanks Jillian!!! She gave us a great deal on our pool!!! She knows everything about chemicals, parts, etc.

I have been going to the Namco Pools & Patios store on the corner from where I work for years and their people were nice. We got a hot tub and a couple of artificial trees. We have also been getting pool supplies from them and the lady that works there has been wonderful every time I go in. She remembers my name.

When our 13 year old NAMCO pool began to show signs of rust, we decided to purchase a replacement. We purchased a new model that had an aluminum side wall where the skimmer is located. We put the pool up in May and were able to enjoy the pool for one summer. We winterized the pool in the fall (as we have for the last 13 years), and this February we noticed that the aluminum wall has developed several splits in it and has collapsed. I called the company for a replacement since this pool isn't even a year old, and was told that they will not provide any warranty service since it was weather related.

We had pool supplies and purchased a pool last year from Namco. Namco is fine but the vendor that installed it wasn't the best. They weren't very professional at all and were complaining about the job.

I purchased a pool from Namco twenty years ago. Purchased all pool supplies including chemicals also from Namco over the years. On 5/11/16 I purchased a new 15 X 26 oval above ground pool and had it installed on 6/15/16 by Namco's Sub Contractor named Stephen **, SJ Pools. Had water delivered and paid $700.00. Within a month we had seven sink holes. I called Stephen and he came up to look at it and said the only way to fix it would be to drain the water and redo the liner. I wasn't happy with the idea of draining the water since we paid for delivery and would have to pay again for delivery. He said he would put in a claim to Namco for reimbursement of the $700.00 we would have to pay again for the water delivery.

I went online, looked at different websites and did some comparisons. Though the prices were comparable, I went with Namco since I’d like to keep my business local. I’ve been going to them for years now to get tools and supplies for my pool, which is another reason why I went with them for purchase. The staff there is great. The lady was so cordial and willing to work with me, and got me the best price. I put on layaway a 12-foot swimming pool. I have an existing 20-foot and it is so big that the back side of it is just collapsing. My friend recommended Namco to me and I would also recommend them to others.

We bought a pool from Namco Pools & Patios 15 years ago and we just purchased another pool from them. The rep was very friendly, helpful, and knowledgeable. We did not run into any problems and although the pool will still be installed later on, the experience so far has been easy and pleasant.

I like to shop in Namco because their products are good, they warranty their items, and they treat their customers well. I got an above ground pool and they're going to deliver it in May. When I went in their store, there's always somebody there who can help me find what I'm interested to buy and they also tell me which product is better. They helped me in everything.

I worked with Kristin at the Manchester Namco to purchase a new pool to replace the pool I had originally purchased previously years before. My pool was damaged by a tree limb and I was looking to purchase a new one. She was extremely helpful and friendly to answer all my questions and accommodate me in the purchase of a new pool. She went above and beyond when I asked many questions and she had answers for me. I really appreciate having someone so helpful during a time when I was not expecting to be purchasing a pool, however, due to the circumstances I was in I feel she really was a great assistance to me.

We had no plans to buy from Namco. But Gianna was so great, we ended up purchasing a pool. She had a ton of information, and quickly answered my many questions. If this level of service continues as the pool is delivered and after, then it will have been a very good decision.

My wife and I saw the commercials for the July 4th sale and literally took the plunge to get a new pool! Neither of us have ever owned a pool before, so we were complete novices. We couldn't be happier with the service from Namco and especially Jillian, who walked us through the whole process!

Your assistant store (Sofia) is a real asset to your company. I'm a regular customer and I'm in the store every week and she has gone overboard to always help me. Employees like Sofia are hard to come by and it would be in your best interests to keep her.

Customer service regarding the purchase was great. However, after that I was completely on my own in terms of understanding how the filter, pump everything worked. Thank god for google and YouTube. More than happy to sell me whatever chemicals/add-ons, but very little available support to understand what you need to do the first time you have a pool. And the installation company were ill equipped and prepared for the job. Otherwise, we love the pool.

I would like to say that Jillian at the Peabody Namco is wonderful! She is so knowledgeable of all of the products in her store. This year we had to purchase a new pump and filter for our 15' round, above ground pool. She helped us out so much in buying the right one. Jillian is a people person and has a nice way about her. We love the Peabody Namco because of Jillian.

We've gone to Namco for years for pool chemicals since they're mostly convenient and 10 minutes away from our home. We usually get pool closing chemicals, chlorine, and stabilizers we use to maintain the pool. We check the prices of everything. The gentleman who work in there was alone I felt bad for him, but he’s very helpful and knowledgeable.

We have a huge family and we always have children over here, and the pool we have doesn’t really suit our need. So we looked for a pool and Namco was cheaper so we bought a pool from them. It came with a pump, a vacuum etc. Our purchasing experience was good. The rep that worked with us was really great. He was informative. When we had hesitations on buying because of the price, he said he would text me if a better sale came along. And when one did, he did contact us and that’s when we purchased our pool. We did not have it installed yet. They’re holding it until the spring, since it was the end of the summer.

We purchased a pool on 9/5/2016. Our sales associate was knowledgeable about all the pools and pumps. Our experience was good from beginning to end. We felt we got the best price. We would recommend our friend & family to shop at Namco. (Ask for Jillian.)

We liked that Namco was local. We didn't end up getting the pool at the end, however, because we found out that there's a lot of other added cost that we had to do that was outside of our budget for the present time. So what we told them is that we will contact them again around springtime to see if we can finish what we started. The team was professional, kind, very informative, and explained everything to us. Plus, Robert, the salesperson we dealt with, was extremely professional. But then we had to do our own research. As an example, the electrician said the cost could be a range from $300 to $1,000, so we had to contact our own electrician just to get an idea of what the cost was. But, Namco gave us the groundwork of where to begin at. They were great, and I would do the buying at Namco again.

I've been with Namco for a couple of years now and had a great and very productive experience with them. They offered more products than other suppliers and their sales and installation teams are perfect. The manager at the Peabody store went above and beyond to help us. She educated me and did a great job. I got a pool, chemicals, and a filter and when it broke, I got a new part.

My friend bought a pool and he kept telling me to go over there and see the pool. Then I said that I wanted to buy one this year, so I bought the pool from Namco Pools. This is my first pool and it's beautiful. Their reps answered me very good, explained everything. It's amazing. They say "call me anytime," and I'm happy. The installer David was a perfect guy, too. I can't complain about the whole service, very nice guys. They have a very, very good team.

I have been a loyal Namco customer for over 25 years! In August of 2012 I purchased my second pool from Namco (the first pool from Namco lasted 21 years) an end of the year special - the pool was delivered in placed inside for the winter and professionally installed in April of 2013! After just 3 years of use (2013, 2014 and 2015) when I opened the pool May of 2016 all 18 top rails are showing rust and pieces of metal are falling into the pool! I contacted customer service and have done everything they have asked (photos, name of installer)! Namco offered me replacement rails for the pool! I am trying to ensure that this problem does not happen again so when I asked to customer service rep she immediately stopped helping and directed me to the manufacturer!

The other places I talked to seemed high-priced and I didn’t like what I was hearing from them. Then, a friend of mine told me that his father went with Namco in Peabody. I went up there and struck gold. The store manager was very sweet and intelligent when it comes to their products. Every question that I had, which deterred me from a couple of the other places, she hits right on spot. She also told me that I didn’t need to buy a lot or worry about a lot of other things. I was going to buy a bigger pool, and she told me I wouldn’t be able to fit it. And she was right, because when the installer came out to measure, he said that I would be fine with the 15-foot pool.

I came in to the Namco store #00005 on Sat 7/30. I thought I needed a new pump/motor. The manager of the store, James ** helped me with the purchase of the new pump. I needed a pump right away, so I was disappointed to learn that the store did not have any in stock. I ordered a pump, he honored the online price that was less than in-store, and then added a coupon. Then he went above and beyond and set up a used pump to lend me until my new one came in. This was all while helping other customers on this busy day. His excellent customer service did not end there. The pump we borrowed did not work with our filter. I came back to the store the following day, he helped modify some fittings.

I ordered a pool almost two weeks before July 4th and was told by the store associate it would be installed by the 4th. First installer called and got upset with me because he couldn't make the deadline. I called the store right after and was told they would contact a new installer to meet the promised date. They never did. Didn't cancel the first installer either. I had to do that. Over the next 3.5 weeks I contacted the store and corporate office several times to find out who the new installer was and when it was going to happen. Never received a callback. Four weeks after original order, I had to pack up the pool (very heavy and lots of boxes) and return to store. Then the install manager "Dave" wanted to speak with me on the phone for the first time. They did refund my money. Complete lack of communication, made a promise they couldn't keep. Very disappointed. Now wife and kids go without this summer.

Customer service representative was very curt, could not give me a time when my pool would be arriving, never knew anything; there was no one else to speak with; she was it. Carefree attitude. I was calling every week without an adequate answer. One day I received a call that my pool would be delivered the next day. Pool delivery person with a bad attitude. Called me at work because my son didn't answer the door quick enough then he hung up on me. I called him back to see what the problem was and he denied there was any problem. Never again will I order anything from them. The in store personnel have been courteous. I have not had any problems with the store.

When we went in to their stores, they had the items on display and we liked them. The initial purchase we had in August was great. We bought the pool, a whole outdoor patio set and swings. The guy was nice and helpful. However, he also told us to purchase the ladder and the filter in the winter as they ran holiday sales that time. When we called in though, there was never a sale. It turned into a huge nightmare. They said that we should have purchased those along the first time, so that we could have been booked for installation. We didn’t get our pool put in until July the following year, and even that was horrible. We had to keep calling.

We got some lounge chairs and a patio set from Namco. We found the color and size that we wanted there and their service was fine. The person in the department helped me out and knew what he was talking about for the most part. However, they don't test pool water and I was surprised with that as they're a pool patio place.

We've wanted a pool for a while, so we decided to purchase one from the Rocky Hill, CT Namco store. Robert, the store manager, was very knowledgeable and helped us decide upon and select exactly what we needed. Unfortunately, our installation didn't go so well -- the liner leaked and although we tried to contact the installer several times, he didn't return our calls. The first time he actually did call us back, he said that he would be over later in the week... but he never showed up. We tried contacting Namco's Customer Service, but it wasn't much help.

Namco seemed cheaper and had more of what I needed as far as an above-ground pool goes. The other pool people were more in-ground installers. The price was the main reason I went with them, though. The sales guys were the regular guys at the store and were okay. I told them what I wanted and asked what they had. I got two pools from Namco Pools and Patios. The first time was fine and we had that pool for five years. The second time, they had a little more of a problem. They sent me the wrong pool and the people that they contracted to install the pool were jerks.

This is my second pool from Namco. The other one didn't last as long as I had hoped, but for the price, I was happy. So I decided to go again with a Namco product. The sales manager was really good. He did everything he said he was going to do so I don't have any complaint. He talked about the installation fee but I put the pool up myself. I recently had to bring back a part that cracked over the winter and he replaced it for me. He did a warranty replacement without any issues and I was happy about it.

Just wanting to let you know that Mike ** from store #6 - Springfield, helped me in a great way with my new filter and questions that I had with it. He took the time to show me how to use it and how it works etc. He was a great help! Even going through various email throughout the day and helping me till I arrived at the store. Thanks!

I live in Hanover and I drive by Namco Pools and Patios, it’s just convenient. I bought a patio set, some bar stools for outside, pool sticks and a couple of things like that before in the past from them. Then one time, they had a table that I liked. It was on sale and my old one was broken so I bought it as I needed one. Namco's people were nice enough when I'm buying there.

Namco's prices are a little cheaper than some of the other pool places so we got our pools from them. We got the first pool 20 years ago from their branch in New Hampshire but we had a bad winter and it collapsed. We have a second pool which is now on its third year with us. The pool was missing some parts so we had to go to Salem, New Hampshire to get it. Nevertheless, it's nor running and we just got a new pump and motor there this year. Anything that we have needed, they have provided. I never had a problem with any of their sales people, they were always accommodating. We'd recommend this company.

We were having trouble opening our pool. We packed up our Hayward DE ec40 filter and pool equipment and went down to the Namco store (store 6). It was spitting out DE into the pool. An employee named "Mike" was extremely helpful. He came out to our car and noticed that there was a crack in the plate. He removed all of the fingers and replaced the plate for us. Thank you Mike.

I bought a pool from Namco years ago and we went back to them after seven years because there was a problem with the pool - it had a hole in the side. But the company that made the pool is out of business now, so there was nothing that Namco could do. So I purchased another pool and Namco installed it, and I paid for the upgrade of the liner. They put the wrong liner in, but took care of it all. So everything turned out good with them.

Horrible, horrible, horrible.

We've always wanted a pool at our house, so we decided to purchase one from Namco. They have no-interest financing. The sales team were very knowledgeable. They helped me pick out the right size pool because I had no idea what size pool to get and it would have never fit in my yard if I had gone with what I wanted to get. Then the installation team that came was nice and easy to work with, and they did a good job for us. Overall, they were terrific.

We were looking for outside furniture. We purchased a patio furniture from Namco because of the quality and price. The sales rep was very helpful. Purchasing was great and easy. We were at Nashua, New Hampshire and they were very good and helpful.

Namco gave me a good deal on the pool. The lady was really nice and she helped me with everything. The only thing I don't like is they offer a system with an electrical part. They just tell you you're going to need this and that but I didn't know how hard it's gonna be having the electrical part. So I would've liked it if I would've gotten more advice about the electrical because this is not something simple that you're gonna just plug in the pump and start running. I would definitely tell people to find their own electricians. I spent about $700 buying the electrical supply that I needed to run the thing. If they would've told me, I would've paid $1,100 for them to have somebody do the installation anyway.

Namco Pools & Patios was a well-known name and I figured to go and check it out. I got a 24-foot aboveground pool. Sheen, their sales rep, was very nice. Their installation team had a good attitude. They got the job done and left. There were no issues. However, if I knew what was involved, I wouldn't have bought the pool because I had an intact pool that was just good for me and I wouldn't have to put up with our town hall which wants to have my pool grounded. What they're asking me to do is unbelievable.

So happy with the service I received with Jillian at the Peabody Mass store. I would recommend that store to all my friends and family. She was very helpful and took very good care of all our needs.

We have children and just wanted to be home and have summer fun. We got a pool liner and the whole setup from Namco, and it was a good experience. They’re professional and they did a good job. The installer had a great attitude. I’d definitely recommend them.

We've been going to Namco ever since we've had our pool and have always had a good experience. We got a new filter recently as our old filter stopped working and their sales team was very nice and helpful. We're very satisfied with their service.

I bought a mahogany patio set from Namco. I liked the set. It was a very good interactions with the sales team and everything was good with my purchase.

I bought outdoor furniture from Namco Pools & Patios. It was exactly what I was looking for and I love it. I went in and spent $1,099 in 10 minutes. The floor people were great and helped me arrange a good delivery time because I travel for my job all the time and I was going out of the country so they had it put on hold for me so that it didn’t come while I was gone. The third party shipping company was awesome. They called me and delivered four major boxes down onto my patio, and my son and I unpacked it. It was a good experience. I knew what I wanted, what I had to spend, and what my budget was and it fit everything.

I got a pool table five years ago and just a few months ago I purchased a hot tub from Namco. The salesman told me that when I get the hot tub it would come with a GFI box that I need, the correct circuit breaker, which is a $150 setup. After a separate subcontractor dropped everything on us, there was no circuit breaker with it. And when I called, their staff said, “Oh, sorry. You were misinformed. Go buy your own.” So that was a little disappointing. I was told something would come with the tub but it didn’t.

I have had the exact same experience as Kenneth of Salem. I also ordered on 5/6, my debit card was charged shortly after and still have not received a pool. I as well have contacted customer service to have the exact same response that Kenneth had. I was promised that the pool should be arriving to their facility on Thursday, 5/26 and would be delivered shortly after. It has been one week and still no delivery or phone call. If I could give 0 stars, I would. Completely disgusted!

Caitie in the Nashua, NH store was great to deal with. We are very happy with our purchase and the experience. One suggestion...please fix the AC in the Nashua building. My wife and kids had to leave because it was so hot inside the store.

Namco Pool & Patio Equipment was a store right near the house so we went in. Aside from the location, we also went with them for the product that they offered and the discounted cost of buying the pool. From the moment we walked into the store, the salesperson was extremely knowledgeable. That person directed us to a pool and didn't try to oversell us. Everything was great. We bought an above-ground pool. Our pool wall collapsed due to the winter back in 2015, so we needed to replace that. We went to Namco in the beginning of March and they had some leftovers from the year before. It was a really good price. We did go to another store, but they said we had to come back in another six weeks because they really weren't promoting pool installation. It was too early for them. Namco was there and they were ready to get the job done.

I bought a pool back in February 27th from Namco Pools and Patios. It's my third pool I've bought from them in my lifetime and it was quite an ordeal. I saw it online on my phone for $799 for an 18-foot, 52-inch in the middle. But when I told them I wanted that pool they said they don't have it and the closest one they got was $1,000 from a store, a floor model in Enfield. I told them that it's not what I came down there for, it's $200 more than I was expecting to pay because I just wanted a pool. I have the pump, the stairs, all the other accessories. And they said they'll have it down the store in about four weeks. On March 31st, I called back and they said it has not been shipped yet. I said it was not a problem since I'm not going to put it up until the beginning of May anyway.

I bought a pool from Namco Pools and Patios since they were nearby and they specialize in pools. They were also reasonably priced for what we were getting. Their salesman was informative, and the installation team was really good. While the sides of the pool faded, looking like a white trash pool now, it’s still holding up.

I bough a patio table, chair, and umbrellas from Namco. I like the price, which was on sale, the quality and the appearance of the products. When I was at the store, the people let me look around and if I needed help, they would be there. I took home the chairs but the table was not ready and I had to pick it up another day. I really like the umbrellas. It’s just a lovely table.

We purchased our pool from the Manchester NH Namco branch on 4/10/2016. We were told the pool had a guaranteed installation date of 5/31/16. When we hadn't heard from anyone by 5/22/16 we called the store to find out what the status was. We were told by a manager there had been a mistake and our information had not been submitted to the installation company. She then stated the problem had been corrected and we should hear from someone within two days. It's been almost a week and we still haven't heard from anyone. We paid a significant amount of money to have the pool installed and with such a short swimming season in the Northeast, it is extraordinarily frustrating not to have the product we paid a lot of money for delivered as promised.

We've only had our pool for three months and it was leaking. We were told to call the installation company that Namco had contracted out. However, there were issues with them not wanting to come out free of charge, so I ended up having to pay out of pocket. The pool made it through the winter, which is great. Then, there’s a whole piece that was cracked and when we brought it back to Namco, they didn’t recognize it. They said, “That’s not one of our pieces.” We went back on a Monday to show it to them. They had ordered it and it came in on Friday. Thankfully, we didn’t have to pay for that. Another piece was cracked, too. Instead of going all the way back over Hanover, we went to another store to get the piece so that we can open our pool.

Mary ** was excellent, FIVE STARS, helpful, knowledgeable, polite and friendly. James ** was a little jerk, no manners, extremely rude and completely incompetent. Even if you are paying James ** minimum wage, HE IS NOT WORTH THAT!!

I placed my pool order on the 6th of May. At the time of order, I was told it would be 10-14 business days until my pool was delivered to me. This was backed up by information on your website. As the beginning of that time frame came close, my wife called to get an eta so we could get some family members together to start setting up the pool. That call ended with us having no more information than we had to start with. She then called back a couple of days later and was told that the pool wasn't in yet but we should have it by the 3rd or 4th week of May.

To date, we have had a good experience buying pool supplies and the prices are very reasonable.

I will be getting all my pool and spa needs from Namco from now on.

I needed to return a new pool motor purchased last season because it continuously shorted out and would not turn off. Joel was absolutely wonderful! He not only exchanged the faulty motor but went over cleaning and maintenance tips with me and offered to go over routine processing with me once the pool inside the store was full of water. Each time I interact with the staff at Namco in Springfield, they make me feel like they truly care about the success of my pool and are always willing to assist.

Jillian was exceptional. She helped get the parts I needed to get my pool pump up and running. The next time I need any help I will definitely look for her to help me out.

Jillian helped me buy our first "real" pool this afternoon and I could not be more pleased with her knowledge, professionalism and suggestions. Excellent customer service. We are SO excited to enjoy our pool! She really made my son's year!

Namco is a good place and a lot of people I know go to them. I purchased a swimming pool, and the guy that works over at the store was helpful. He set me up with an installer and they installed it in a timely manner. The installers said that they would have it done before Memorial Day weekend which they did. So we're happy with them. It's a decent experience and what you'd expect if you spent some money.

Joel ** was very knowledgeable and accuser with our purchase of a pool and of the system we ended up with. I would highly recommend Namco to friends and family.

I liked Namco's warranty policy and their customer service in the store which was really great. They are friendly and inviting, too. They helped us pick out the type and the size of the pool, the siding, and the top layout of it. I got a 21-foot ground swimming pool and although it's not installed yet, our experience with Namco has been really good so far. The installer also did come out to my house to make sure that the pool could be installed where I wanted it to be.

Cody the store manager was very helpful and knowledgeable about your pool supplies and equipment. He took the time to work with us.

Mike ** took the time to test our water and answer all of our questions. He was extremely knowledgeable and assisted with selecting products to ensure a successful opening of our new pool.

Poor customer service or should I say no customer service! Our pool was ordered on April 9th & arrived on May 13th (and missing the pump). Tried to call the store for 5 hours & finally had to drive the 40 minutes to get the pump. I heard from the delivery man that I am not the only customer who is very upset with Namco. I really wish I could have gotten a refund and taken my business elsewhere. I will never recommend them to anyone.

Jeff has been a great help to me - answer my family. We bought our pool from him at the Orange CT store last year and we're so happy with it that we came back and bought a complete table set. This year we went back to see Jeff for the opening kit and ended up buying a complete patio wicker set. We'll end up buying a Jacuzzi from Jeff too. He's a great employee of Namco. Thank you.

Namco is a nice store and we like it. We always go there and get stuff. But the company who installed the pool was not good at all and I'm not happy with them. They made an appointment with us for Monday at 8:00 am but nobody showed up. I have my own company and had to leave my 6-7 employees in the job and go home to wait for the installation team. The installation team called me at 9:00 and said they'll be back at 11:00. They called again and said they were going to make it around 2:00 then showed up at 4:00. They lost me one day of work and ruined the whole day.

Namco has always had good products. I've used them for years for my pool supplies such as chlorine and algaecide. Purchasing from them is very easy. The people at Namco are very friendly and knowledgeable about their products. I'd recommend them.

The service I get at Namco in Manchester, CT is unmatched by any other pool company in the area. They greet you promptly, ask if you need assistance, but don't hound you. They give you the opportunity to ask for help, and then let you be and browse in peace if you don't. It is a great feeling walking in there knowing you aren't going to be hassled by someone looking to make a sale. The staff is extremely friendly and knowledgeable and are experts in their field without acting like it. I highly recommend Namco in Manchester for all your pool/hot tub/outdoor furniture needs. You won't be disappointed!

My husband and I bought our pool last year and Samantha was very helpful. As soon as we walked in she greeted us with a great big smile. She was very patient and answered all of our question and put at ease all of our concern. So we felt really good about investing this amount of money. It was really great to see that a whole year after and she still greets with a great big smile. She help us get the chemicals we needed to get us started on another great pool year.

When visiting the Auburn, MA store I was very happy with the outstanding customer service. I found the employees to be knowledgeable and friendly and just very pleasant! I would definitely shop here again and would recommend this store to anyone!

The Namco store manager in Orange, CT, Jeff ** assisted me over the phone today and was very helpful and courteous. I had questions regarding a new robot pool cleaner which I am purchasing tomorrow. He's also worked with me on a patio furniture purchase I made last season!

I would like to tell you how happy I have been with the Namco store in Auburn since James has been there! I have been a customer for a long time and have never been helped by anyone like James. I recently had an issue with my pool and needed information regarding my purchase from 7 years ago. James provided me with all of the information I needed immediately. I then needed to order a liner and he was able to get it for me in just a few days. I don't think I would have been able to get it all taken care of if James wasn't there. He went above and beyond to help me. He is such an asset to Namco Pool! I hope Namco realizes how lucky they are to have him.

My husband and I just purchased a pool from Namco. We went in and met Jeff **. He was very helpful throughout our whole visit. He has been patience and helpful as we had several questions seeing as we are first-time pool owners. Just like to give positive feedback when deserved. Thank you.

I've been a customer at your Namco store in Manchester for I believe 20 years plus. I have purchased several pools, equipment, filter systems, motors and furniture. I never received any reward certificates in that entire time even though I brought it up to many employees who couldn't be bothered to look into it. This year I met Cody. Right away he was helpful in getting me set up this year and even offered to drive to Nashua to get me a part I needed. I asked him about the problem with the rewards and he immediately looked into it. The next time I went there he had gotten me credit for past rewards and now I'm also receiving rewards for my current purchases.

We went to a couple of places and since Namco's price was a little better, I got an above ground pool from them. So far, it's been a very good experience.

Purchased a pool in January and spoke to them in March. They said deliveries start in April. Every week we call and they say it is not in yet. Today we asked about a refund and they said, "Sorry, it is past the 14 days". I don't even have a pool to return. Really. I wish they would just give me refund so I can move on.

I bought a 24-foot, round, 52-inch pool from Namco. However, the purchasing process was a little difficult at first because the person that was assisting me was on her first week in her position. She couldn't answer all the questions, and she had trouble explaining things. She had to keep going back and forth to the book and asking other people. Also, I've been having issues with their sales department after the purchase. The installers were awesome though!

The store manager Cody went above and beyond during my Sunday visit to Namco. I needed a part to fix a broken filter and he went out of his way to make it happen. I am a dedicated Amazon shopper, but the service, speed and smile I received will keep me coming back to Namco in Manchester for all my pool needs! Thanks Cody for taking the time... You made a difference!

Orange, CT Store Manager, Jeff **, provides outstanding customer service - a great shopping experience with a trusted source.

I bought different types of parts and filters from Namco as I’ve known about them for quite a few years. I never had a problem dealing with them. They’ve always been as helpful as possible. I happened to run across their new location and I had to stop in and visit them. Then when I decided to buy another pool, I went to them first. I talked to a couple of other companies at shows, but I went right there at Namco and made my decision there. I liked Namco's salespeople - they’re fantastic and very good. We’re doing our own installation and Namco is very helpful as far as allowing us to do it ourselves. But at the same time, they wanted to make sure that we were satisfied doing it ourselves and because they have a very good team family. It has been a very pleasant experience.

If I don't hear about my pool by Thursday I will be going in to get a full refund and going to the other pool store in Nashua where they have pools on site. I was told 7 to 10 days. It's been 21 and no one seems to know where the order is, even the freight company.

I am a long time customer at the store in Springfield, Ma and every year I love walking in and seeing Mike ** and Joel because I know I will get what I need and they will steer me in the right direction. I had the Spin Lab test done yesterday and Mike helped get me all the chemicals I needed and explained how and when to put them in the water. I am always so thankful to these guys.

Buyer beware!! They do not stand by their warranty for above ground pools! Even though you purchased it in their store you have to deal with a company in Japan who jacked the price up to replace it! In theory, I will spend MORE for just the shell than I would if I bought a whole new packaged pool! This is ridiculous! I used my pool 3 years, and this is how I'm treated!! I will never buy another thing from this company!

My experience with Namco was excellent. However, I had to cancel the pool because my property blocks up with the town property and I did not have enough room to put the side pool that I wanted to. When they called to schedule the delivery, I told the guy that we weren't going to be getting it and he said, "I'm sorry to hear that." Then, they took it back with no questions asked and everything was good. They were professional, courteous, respectful and accommodating for everything. If I am interested in a hot tub, I am going to go back to them.

Salesperson very helpful. Great price. Went to Namco because I trust their product. You see this new pool is replacing a Namco pool that lasted 22 years with only 1 liner replacement and being in New England that's saying a lot about the quality of the product.