Maytag Ranges/Ovens Reviews
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About Maytag Ranges/Ovens
Maytag Microwaves manufactures microwave ovens available in countertop and over-the-range configurations. Its models include features such as quick touch settings and sensor cooking.
Visit www.maytag.com- Easy to clean and maintain
- Good cooking performance
- User-friendly features
- Frequent repairs needed
- Poor customer service experience
- High repair costs
Maytag Ranges/Ovens Reviews
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Reviewed Feb. 20, 2010
Maytag Range($1,400.00) front burner went out. Under extended warranty. Repair man (Twin City Appliance Shreveport,La. ) took 1 month and 2 weeks during Christmas, New Holidays to arrive. Fixed the problem but made two "nicks" in porcelain top and cracked the ceramic. Maytag says, it is my responsibility even thought they sent the repair man. Also, I had renewed extended warranty plan and now they want to penalize $25.00 out of refund because the last one expired 2 days before reported. It was reported on 12-5-09 and repair man arrived on 1-23-10. Damaged the top of Range. It took many phone calls, hours of waiting, writing a three page letter and registering ret receipt requested and they never answered and also the Twin City Appliance place never returned 4 phone calls I made.
I was without my range during the holidays 2009, I have kept immaculate care of range (not a scratch on it) and this repair man they hired and sent here damaged the top. Does not seem legal they can do this to a long time Whirlpool and Maytag customer. What can I do?
Reviewed Jan. 12, 2010
My husband and I built a new house 3 years ago, so naturally we decided to get all new appliances. I researched products and we decided to go with Maytag. Why not? Big company and well known, plus they had the double range that I wanted. We bought everything--range, fridge, microwave, dishwasher, washing machine and dryer. I bought top of the line.
Lots of money invested in all these things and guess what--junk! I'm stuck with brand new junk. I've spent money on my dishwasher to be fixed sum of $300.00 and it never worked right that’s until my husband fixed it. Now my range, oh yeah, that breaks on Christmas Eve with 20 plus people for dinner. Let’s not forget the washing machine that’s now acting weird. What do people do when stuff breaks call the company? Well, good luck with that because it’s the worst experience that I’ve ever had with a company. I have already paid for someone to come out twice to fix my dishwasher and that wasn’t done right. So I want them to pay for the service call and parts for my range. Guess what--they will not pay for a service call only parts. I would be okay with this if I wasn't stuck with all new things that keep breaking.
My husband and I have our own business and I would never treat my customers the way I've been treated. Never have I been so displeased with a company and its products. I'm mad that I’ve got about $10,000 in appliances and they can't pay for one service call! Come on, they’re a billion dollar company--they need to get it together. I would start with the employees I was disrespected and talk to nasty. Good luck with A&E repair people because that’s another whole problem. Maytag should get a better repair service! I feel as a consumer that I've been cheated out of my hard working money! I hope that at least one person will really look into other appliances and not get taken for a lot of money and left with things that keep breaking down!
Reviewed Dec. 11, 2009
I have a Maytag electric range MER 5770AAW. I have run the self-clean oven two times. The first time it was under warranty and I had to call to get the door unlocked. On December 10, 2009, I called Maytag as I had misplaced the single sheet of paper with instructions how to run the self-clean feature. The woman told me to punch the self-clean button and the lock button at the same time. I did so. The self-clean cycle started. In less than an hour, the timer button started screaming. Thinking the cycle was completed, I punched cancel. About 5 hours later, the oven had plenty of time to cool and the door was locked. I called them back and was told it is out of warranty and I pleaded just tell me how to cancel the lock so I can open the door.
The woman told me to punch the clean button, turn the breaker power off and nothing opened the door. I was told it was my responsibility to keep my stove in good working order. I begged. I was told it was out of warranty and they would send a tech out as my Maytag refrigerator had a recall on a compressor part. After they put the part on, the frig dumps defrost water on the floor and water on the freezer compartment floor. It was just fine until they sent someone out to "fix what was working". Now I must defrost over 3-5 days. This has been going on since April. They told me the stove part I need to get the door open is no longer available or for that matter any other parts for that stove. They offered to connect me to the sales department to see if there are any "deals" on new appliances. I told them there is no way in hell that I will ever buy another anything with the name Maytag on it.
The stove and refrigerator were very expensive. I am 68 and on Social Security with a very small income. I cannot afford to go into debt again. Another thing, what about the environmental issues? Are these people not responsible for deliberately making their appliances un-repairable due to discontinuing mfg. of parts for repair? There is not one scratch or blemish on either appliance. My last stove lasted me 35 years from Sears. I need help. Maytag was arrogant once they got my money. I am diabetic and these new appliances should have served me for the rest of my life.
Reviewed Dec. 4, 2009
I purchased a new Maytag Performa Electric Range in January of 2008. On Thanksgiving Day, 2009, the two inside windows of the appliance exploded. After calling Maytag, I was told I would have to pay for the two new windows ($102.00) plus the cost to have them replaced ($105.00). It would seem that although the appliance is out of warranty, that an issue like this should require a recall.
Reviewed Nov. 14, 2009
I purchased a Maytag oven Model # MER5755AAW Series 12. The outside glass exploded one morning. No one or thing was near the kitchen let alone the oven. Granted it is tempered glass, but had I been in there with my 20 month old which I am usually every morning. This could have been a serious problem! Maytag wants to send me the glass and I just want the whole door! Thanksgiving is coming and I need a simple solution! We have been unable to cook in our oven for 2 days now. I won't use the stove for fear there could be other problems. There are sharp objects now exposed to the door.
Reviewed Oct. 21, 2009
This is the second Maytag appliance I have owned that the control panel goes out after a few years. My repairman can't even find a working one for my Maytag Performa Range (he has put in 3 so far). Poor design, poor product, expensive part, and no warranty. I'll buy appliances with dials next time.
Reviewed Oct. 20, 2009
24'' Single Gas Wall Oven with Standard Broiler Below Oven and Two Heavy-Duty Oven Racks (Stainless Steel): The oven-tempered glass on the front of my Maytag oven exploded into millions of pieces. There was not a single reason that this should have randomly happened. But research is showing me that this is far from a random accident. Hundreds of complaints have been cited online referring to this oven glass problem, but I can't find any reference to show that Maytag is recalling or reimbursing this product. I think the company should be made accountable.
Reviewed Oct. 12, 2009
We bought from Sears in 2003 a Maytag stainless steel convection range which cost us more than one thousand dollars and since the beginning, it seemed to me that something was wrong with it. Sometimes when I ignited the burners, I would hear a small exploding sound and the flame would come out like a big flash. I got scared of being burned. Then it was the broiler, with the same sound. I turn on the broiler and I have to wait a long time for it to ignite. I do have to open the oven door several times and then that is when it ignites sending out a big blast of flame and sound, and other times I have to shut it off because it will not ignite at all and I have to run to the grill outside to broil my food. Then the coil that goes around inside the oven door became damaged from the heat. We called Sears and one of their contractors came, charged us $280 to change it. He looked at the ignition problem, didn't do anything about it and went away while I had to deal with this very scary nuisance.
I am not using the broiler anymore because two months ago, I turned it on to ignite, closed the door oven and waited as usual for it to come on, and as usual I had to open the door several times but it still didn't ignite; then, while I was at sink (which is very close to the range), I heard this very loud sound and suddenly the oven door opened and a flash of fire came out. I got spooked and the broiler is out of duty for now. Also, the bad part of this range is that it says it is stainless steel and there is rust on top of the range and in the removable plates that cover it, and there are very small spots of rust throughout the range body. We are going to renovate the kitchen this year and I will never buy Maytag again. I think it is pretty sad that some companies sell shoddy appliances at a high price when their value and performance is very low.
Reviewed Aug. 31, 2009
We purchased a Maytag range (model #MGRH865QDW, serial #13477333NE) in approximately June of 2008. The delivery was attempted on several ranges over a seven week period. They were damaged or dented and either never made to our home for delivery (the delivery company started checking them before wasting their time delivering) or were refused when they arrived. We contacted Home Depot (where we purchased the range) to see about exchanging our purchase for something different and they said we had to deal with Maytag. Once we finally accepted delivery on a range, which does have a small dent in it in the same place as all the others, we used it for approximately six months and my husband walked by one night and a spark came from the oven and it shut off and would not turn back on.
We called Maytag warranty service. We were told we would have to wait for 4 business days for an appointment. Our appointment time was 8AM to 5PM. The repairman arrived, looked at the range for about ten minutes and showed us a wire that was not inside the range wall as it should have been and said that was our problem. He ordered a part and left. Three days later, he came back to install the part. Last month, we were using the range and the circuit breaker went off. Once we reset the breaker and turned the oven back on, the oven would not shut off. We again called Maytag warranty service and made an appointment for five business days later (with the same 8-5 appointment time).
The repairman arrived, joked about just being here, looked at the range for about ten minutes said our board went. He ordered a rush on the part and left. Three days later, he came back and installed the ordered part. August 26th, I once again called Maytag warranty service with the same issue (circuit blew and oven will not turn off) and was told that I could have an 8AM to 5PM appointment for September 1st. I have spoken with all of the above listed people concerning this on a daily basis with the exception of Sunday. After the second repair, they extended our warranty for one year. After the third repair, they have offered $75 as cash compensation to offset food expenses. All of this was kind, but I still have a broken range and have been inconvenienced beyond belief.
Reviewed Aug. 30, 2009
Under the warranty period (1 year from purchase), the ignitors on my gas cooktop stopped functioning and all 4 knob broke at the hub - the plastic simply cracked and broke off during normal use. Maytag said they had no record of my registration, but I have the email reply from them.
Reviewed Aug. 22, 2009
We bought a Maytag Electric Range in November 2005, Model# MERH752BAB. Then on Saturday, August 14, 2009, my Sister and I were sitting in the kitchen at 11:00pm and all of a sudden we heard this terrible noise and when we turned around to see what happened, we realized the front glass on the range had exploded. There were little pieces of glass everywhere. My grandchildren had left about an hour before or this could have been a disaster as they are usually in the Kitchen. It took us both about an hour to clean the mess up, of course we were really shaking.
When I called Maytag on Monday to inform them of this explosion, the young man I spoke to stated that they do not know why the glass breaks but it does not happen often. I really got upset then and told him that they should inform the consumer about this because if you have a small child crawling on the floor, this could be disastrous. He apologized and offered to send me the glass. I told him there is no way I could replace that glass and he agreed it would have to be done by a technician. Fortunately, we bought an extended Warranty for the range and they will send us a technician out next week.
The Reason I am letting you know this is because I feel this is very dangerous and the public should be informed about it. I honestly expected this young man to say ma'am I never heard of this problem before because we thought it to be a bizarre thing to happen. But when he stated it does not happen often, I realized that they must know about the problem and did not inform anyone. Since the repair technician was not here yet, I do not know if there is a charge.
Reviewed Aug. 6, 2009
I had a big remodel in my kitchen and I decided to purchase the best appliances I could. The name Maytag was, in my mind, one of the most reliable brands. It turned out I was very wrong. None of the appliances are working fully right now. The stand-alone range does not have a working broiler. After calling a repairman, he diagnosed the problem as a computer problem that costs over $554 to repair. So, I will be without a broiler until something else fails in the stove that forces me to purchase a new one.
The refrigerator's ice dispenser does not dispense. Since it is not an issue with keeping food cold, I have not repaired and will not do so, especially after the stove fiasco. My dishwasher's drawers are just hanging in by a thread. The metal has rusted and tore, and the sliding drawer has lost rollers, so it is barely holding together. Motors are all good, but any repair is so expensive as to force the client that fell for the brand, to replace the item with some non-Maytag item. Consequences: the economic grief of having to buy new appliances when one invested in high end appliances to begin with.
Reviewed July 31, 2009
I purchased all new high end appliances in 2003 from Maytag. We choose to buy Maytag/JennAir as a result of what we thought was a good reputation. In 2006, our stove ceased working. Under warranty, we replaced the electrical panel on the stove. In 2007, this part broke again. We waited almost a year without an oven in an attempt to negotiate it being covered under warranty. It was eventually replaced under warranty. Aside from this, I must mention that each time we still had to pay for service calls.
Shortly after, the same part broke again. Maytag sent out another repair company. The same part again was replaced. Within three months of this part being replaced again, it broke. Now, it's no longer under warranty. When asked why this has broken so many times, I have been told it was the membrane on the door and the hinges. Both of which I have already replaced. If this was not enough frustration, my fridge was on the recall list. We had Maytag come out to do the recall. Within two weeks, the fridge stopped working. A repair man came out. Of course, it was nothing to do with the recall so we paid to have it fixed on July 22. Now, July 30 the fridge is broken again. Same problems.
When I called Maytag, they do not allow you to escalate a problem to a supervisor. The representative had actually told me that I had only had to pay for the service calls for most of the repairs. The implication of this makes this experience okay. I accept that these appliances are no longer under warranty; however, we are talking about a part that has been replaced numerous times. This part itself is virtually new. I asked the service repairman who was here if I should buy a new stove. He basically indicated that I should.
I have had to endure about a year with no stove. I have paid for over six service calls. I have spent over 8 hours on the phone with Maytag. I have mold under my tiles as a result of the continuous pool of water under the fridge. I have also suffered a minor burn on my arm from the excessive heat generated on the panel of the stove. I blamed myself; however, I have come to believe that the part overheats too much and this is what is causing it to burn out, not to mention that I paid $5000 for these two appliances.
Reviewed July 11, 2009
This complaint is about the poor design of the Maytag Gemini gas range (Serial Number: 12863844GN / Model Number: MGR6875ADQ). The electronic control panel malfunctions due to to the heat generated when using the stove top burners. This is the second time this has happened. When I contacted the Maytag consumer unit, I advised them of these problems and told them that it is obviously the result of poor design. Their response was they have had no other complaints of this nature involving the Gemini model. I had to pay for the first repair which was made just about one year ago.
Now, the same problem has developed but with more severe problems. As the result of the control panel malfunctioning, the panel is indicating that the ovens are being turned on without anyone touching the buttons. The electric supply to the control panel must be disconnected, when the range is not being closely monitored, to prevent a possible fire.
Reviewed June 17, 2009
I purchased several Maytag appliances in March 2002. Double oven wiring had to be replaced then the first time I tried to use the self cleaning feature, it didn't work. This was replaced under warranty. The worst is my Maytag Z side by side. About 3-4 years ago, I noticed rusting in the door around the water and ice in the door feature. I complained at the time and got no response from Maytag but I did order replacement parts for this area which never came and received no communication. Also, I could not find a way to follow up. I really need a new freezer door for my refrigerator. I have heard some other people have had similar problems. The door continues to rust more over time. Maytag needs to address this problem. It is a design flaw.
Reviewed June 9, 2009
Our Maytag range has an upper and lower oven, it is stainless steel. Shortly after turning on the upper oven self clean feature, a fire started. An attempt to cancel the self-clean failed, it would not cancel. Because the oven door locks during a self-clean, we were unable to open the door to put out the fire. Another attempt to cancel the self-clean using the touch control panel failed. The door was then forcibly removed and the fire was put out with flour. Our kitchen still smells like smoke, the upper oven in ruin. Our house was filled with smoke; our carpet and furniture upholstery, all had to be cleaned. We no longer trust this unit.
Reviewed May 18, 2009
My Maytag/Magic Chef stove, model #CGR3765BDC and serial #10666498YD, turned itself on while my husband and I were out. We were gone for about 6-7 hours and returned home to a very hot house that had a bleach smell. We could not turn the oven off. The panel displayed the numbers 6666. I burnt the tips of my fingers trying to touch the control panel. The oven was that hot! We didn't know whether to call the fire department or the gas company. We called an emergency into the gas company, standing by, in case we needed to call the fire department. The gas man shut the gas and electric off to the oven. Now we don't have a stove or oven and I'm scared it will do this again, even if repaired.
Also, this oven always baked hotter than what the temperature displayed and we could never touch the top of the stove while the oven was on without getting burnt. We always thought it was that way because it has a chrome metal finish. Now we realized something was always wrong with this stove/oven. What if we had been gone longer? Or on a vacation? I'm sure we would also be without a house!
Reviewed May 13, 2009
We bought a Maytag Electric glass top stove/oven about 3 years ago. We were having problems while on warranty and had it fixed at no charge. Once off warranty, the oven door would not close properly. It was partially open so it could not heat properly. We had the serviceman in to repair. He ordered a new part and came back, $200. The door fell off within 6 months. Another call and it was $120. Since then, the door has fallen off most times when used. Now we cook in it only on special occasions and we have to be careful to hold the door so it won't fall off. Once we are done using it, we take the door off until we need to use it again. Thankfully it is just my husband and I, so we are able to use a toaster oven to bake for ourselves. We have spent more money for service and parts than it is worth. After reading the stories, we will not repair it again. It will go to the dump.
Reviewed May 3, 2009
I cleaned the ovens and they never unlock. Whatever happened burnt out the top front burner and now the temperature of both ovens just keeps going up. So there is an oven in our kitchen that we are unable to use. I am very unhappy that they cannot find anyone that knows anything about Maytag which I might add is the worst experience I have ever had in my life.
Reviewed April 23, 2009
Plastic knobs on top of flat glass cooktop melt and crack. I have replaced it sixteen times. Obvious design flaw. Maytag blames us, saying we are using pans that are too big for the burners. Not so! They offered us 15% rebate on purchase of a new Maytag, Whirlpool, KitchenAid or Jenn-Air. The appliance is 3 years old and should have lasted 10-15 years at minimum. I paid $650. New top is $800. 15% is $120. I'm out $530.
Reviewed April 13, 2009
I bought a Maytag range and a Maytag combo washer/dryer unit. Both are approximately 2 years old and both are not working. Maytag has a 1-year warranty. When you call, they say they made the warranty 1 year so they could lower their prices. They didn't lower their prices. Their products don't hold up. Don't buy them. Now I have to repair these darn pieces of trash at my own expense. Don't buy them!
Reviewed April 2, 2009
I purchased a Maytag Gas Range Model # MGR5755QDW in Jan. of 06. I have used the oven but in the last year, it has not been working properly. Finally, I had the repairman out and he said it would take about $400 to fix. After reading all the comments on this website, I'm not sure I want to fix it. I contacted Maytag but there is no answer as yet. I will update if I hear anything.
Reviewed Feb. 20, 2009
Reviewed Feb. 14, 2009
My husband and I purchased a brand new home with brand new appliances that were provided by the builder. We have been in the home for about a year and a half. Of course, the appliances are made by Maytag. About 6 months ago, we noticed that our oven started locking up, shutting off on its own and cutting on by itself. My husband checked the breaker and it had not flipped. So he cut the breaker to turn it off and then flipped it back to on. Since the first incident, it happened a handful of times.
Well, I got a phone call at work on Thursday, 2/13/09, from a neighbor stating that my house had caught fire. Upon arrival, and once all the neighbors were checking on us, I found out from several neighbors that their stoves were cutting on by themselves, and they were on high temperatures. Needless to say, the fire was caused by the stove. I found out today that the builder replaced another Maytag oven in the subdivision because of electrical problems. Did they attempt to let anybody know of this situation? NO!!! So I am dealing with a partially burnt home. Because of the fire, it busted my water lines that were in the attic. Now, we also have to deal with that, on top of being misplaced and having to find a rental place to live in for the next several months. I just want to know if there is anyone else that has had the same problems with the Maytag Model# MES555BAB. Please help if you can with this situation.
Reviewed Jan. 30, 2009
My Maytag oven model mer5775qab was not heating properly. Not only did the oven take a long time to heat, but the oven didn't even heat up evenly. I contacted Sears and the manufacturer and they did nothing but give me a headache.
Reviewed Jan. 30, 2009
The Maytag person went out of business.
Reviewed Jan. 24, 2009
Maytag oven (MODEL #MER5755QAW) made a loud pop noise then sizzled. The only thing that works now are the top burners. We replaced the heating unit on the inside, but it still does not work. $250.00 replacement part and it still doesn't work! Have to buy a new stove.
Reviewed Jan. 23, 2009
In January 2002, I purchase a Maytag washer and dryer. Being from the old school, they were the best, and now it was my turn to have them. Most of my appliances have lasted a minimum of 10 years, and some as much as 15 years. However, my wonderful Maytag washer is for the birds, unfortunately. I now have found out that the pride (?) of Maytag has slipped and the plastic parts wear-out much faster than they should. For the past year or more, my washer sounds like a locomotive going through the house, and I can't even put in a full load because of the slippage in the spin. I guess I'm writing to say goodbye to Maytag as we are now going to purchase a new washer, most likely Whirlpool from what the repairman says. Also, I guess Jennair, according to consumer reports, isn't doing much better than Maytag. Why are you letting this happen? No longer will I recommend this brand for anything. So I guess I'm just writing to say goodbye, and I hope you will do better in the future and make a change to your current standards.
Reviewed Jan. 20, 2009
I am looking for any information on the fire hazard of proper use of the self cleaning feature of the Maytag Range Model MERL752BAW. I have used the feature twice - first resulting in a burned out element, and the second time resulting in failure of the unit just before a fire began. The oven tripped the breaker, broke both elements, resulting in the melting of the wire that leads to one element, scorching the electronics and insulation. Thank heaven we were home and closely watching the unit, which resulted in our being able to avoid a kitchen fire. Certainly, we are not the only ones to experience this poor performance, resulting in a very dangerous situation. Yet, I don't see a reference to this product in Maytag's your Recall Information link.
Reviewed Jan. 17, 2009
I bought Maytag Gemini double oven stove and have not liked it since day one. Stove control was partially covered by the top cover being the wrong size. They did come out and replace it immediately. However, the stove is junky, just plain junky. It is hard to clean outside and inside, lots of crevices to hide dirt and grease. The grates are cheap and the paint is cracking off. The burners heat unevenly. The burner knobs do not adjust the flames. The oven heat unevenly too, except the convection functions, which do cook as they are supposed to. I have not used the clean function and am now afraid to after all the fire reports. I bought this stove for the convection oven and the small oven and am VERY DISAPPOINTED in MAYTAG. OUTSOURCING and LACK OF QUALITY CONTROL strike again. The customer service number for US Appliances, which now own Maytag, is 866-259-3603. If they are flooded with calls and squealed on, they will change.
Reviewed Jan. 10, 2009
I have complained about the Maytag stove twice about it going on by itself and twice they have come out to fix it! Well, let me tell you it's happening again and I would like for the item to be recalled and sent a new one! No more repairs for me. This happened at 9:50 pm. I hear a beeping sound and stove went off on high. I went into the kitchen and shut it down! I'm scared to use the stove now! Please help me!
Reviewed Jan. 6, 2009
We built a house in 2000 and bought all new Maytag appliances: dishwasher, refrigerator and stove. Last summer, the Maytag dishwasher had a recall due to an electrical problem and Maytag paid for the parts and service to fix the appliance. This weekend, my Maytag gas stove exploded after the feed values leading into the burners broke. Fortunately, no one in my family was injured and my house is still standing. After turning off the gas to the stove, we looked underneath the burners and the insulation that separates the stovetop from the oven is clearly charred and both front values to both front burners are defective.
I called Maytag today to report it and they offered to send an inspector out to the house to see the appliance and determine what parts might need replacing. But since we did not purchase an extended warranty, we were responsible for any repairs. I could have lost my entire house to this explosion and been seriously hurt. The first thing the operator asked me was if anyone or any property was hurt? Shouldn't Maytag be liable to replace this defective range? I also have a Maytag fridge with electrical issues that seemingly can't be fixed. So all three appliances are having issues with two of them being serious. What compensation can I expect from this company?
Reviewed Jan. 5, 2009
I purchased Maytag Gas Oven, with Model #MGR5751BDS, in July of 2008. It failed directly out of the box. First, the oven clock quit, then the burners wouldn't light, and then the oven would cook at random temperatures. I called customer service (what a nightmare). After an hour, I finally got a service appointment scheduled. Seven months have gone by, and the oven has been serviced multiple times. Each repair requiring two visits (one for the diagnostic, one for after the new parts arrived) with each repair set for between 8 am and 5 pm. By Thanksgiving, the oven could not be trusted to operate at the correct temperature at all, and by Christmas it simply quit working.
I have spoken to 11 different people at Maytag, and only through sheer luck are they supposedly replacing it. However, after they promised to replace it on December 22, 2008, I followed up on several occasions and finally got through to someone on January 5, 2009, only to be told the order was incorrect in the computer and it was actually going to be ordered today. Then, I asked them when the $150 compensatory check was going to arrive, and they told me that I turned that offer down on December 19, 2008. Yeah, like I would turn down any compensation for everything they have put me through - all the missed work, the countless hours on hold, not being able to have holidays here…I simply don't know which is worse, their product or the customer service.
Because of the stove/oven not working and/or working properly, I cancelled Thanksgiving at my home. At Christmas, it simply couldn't be cancelled so I purchased a rotisserie, and borrowed a table-top oven and several extra crock pots so I could still cook. However, the entire menu had to be changed and was more costly since I had to purchase more prepared products. Some food has had to be thrown out because it wasn't cooked correctly, and we have had to eat out more. Hundreds and hundreds of cell phone minutes burned on hold causing overages. Just the constant struggle of trying to find food that my children with special needs would eat that didn't have to be prepared with an oven (and sometimes stove top) has been difficult.
Reviewed Jan. 1, 2009
The ceramic cooktop is useless. Even on Day One, when I boiled water in a brand new pot which I had duly washed before using, rinsed carefully, etc., etc., with the repairman standing beside me witnessing the entire episode, the cooktop developed a hard-to-clean stain. The pricey stuff they sell for clean-ups is a joke; Softscrub works at least as well for a 10th of the price. In the end, the kind local appliance dealers gave me a spare cooktop to put on the thing when I sell my house someday.
I have put the memory of the brain-dead Maytag help line robots because it was so unpleasant. After just a few moments, listening to the woman claim that she uses this thing all the time and has no problems keeping it clean, I must be an **. It was painfully obvious that they had no intention of doing anything to make it right. How could they? The product is an impossible design. It just 'burns me up' that you shell out the Big Bucks to buy something that's supposed to be E-Z to clean and end up with a clean-up albatross that is 50 times more trouble than the old way. Humph.
Reviewed Jan. 1, 2009
I bought the washer on 4/13/04. I had service calls on 3/17/05, 7/5/05, 6/29/05, 12/8/05, 5/15/06 and 7/12/06. All the service calls where because the machine was continuously getting noisier. They would replace the electrical motor, the water pump, the milk stool, and the spin belt. I was told by one service man that he never bought a new Maytag and that his washer was noisier than mine. I finally gave up, lived with the noise, and quit purchasing the extended warranty. The noise stayed pretty much the same until December 2008 when it sounded like a jet engine. I replaced the spin belt and idler pulley, but this did not help. I noticed the noise was extremely bad during the spin cycle and could be heard very clearly when the door was opened up during the spin cycle.
I have never worked on a washer my entire life (56 years of age) and proceeded to take the machine apart with no instructions. I found the tub triple seal bearing was the object making all the noise. I purchased a new triple seal bearing and hub kit that cost close to $90, replaced the bad parts and reassembled the machine. Now, it is as quiet as the day we purchased it. I believe I now know more than the service people know about this particular machine!!! Is it because they did not know of what the noise was or was it too much trouble and time to completely take the machine completely apart???
I purchased a new spin belt at $10 (cheap because I shop around). I made (I am a machinist since 1970) a new idler pulley out of aluminum instead of their cheap plastic (no out of pocket expense but worth 1 1/2 hours of my time at $50 per hour, or purchase price for a new piece of junk plastic idler pulley for close to $20), and purchased one triple lip seal and hub assembly for $90. I still need to purchase a new outer tub seal gasket (approximately $5, plus shipping and handling) since the top of the tub is leaking. I was told this is a normal replacement after the age and the handling of the machine during repair of the triple lip seal. I was also told it might be a good idea to replace the entire cover outer tub seal and gasket to insure that there are no leaks (prices range from $36.99 plus shipping and handling, to $62.99 plus shipping and handling). Somewhere around $165 in materials is where the end result will be, and this does not include my labor or fuel costs.
Reviewed Dec. 27, 2008
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Reviewed Oct. 15, 2008
In 07/07 I purchased a Maytag Range MER5875RCS for $1500.00. The oven temperature would vary by 100 degrees. Three service calls later, they replaced the computer and the temperature probe. Temperatures still vary by 30 to 40 degrees. At 10 months, the 110 volt receptacle on the face of the stove required replacement. At 13 months, the burner on the cooker top quit working. The only thing worse than this range is MAYTAG'S (WHIRLPOOL) service department. I have called the service department three times now. The company has done nothing to address the issues with my range. The company where I purchased the range has offered to buy it back for $500.00. A far cry from the $1500.00 I paid just a little over a year ago. The Maytag of today is not the same company it once was. I recommend that you do some research. Whirlpool owns Maytag, Amana, JennAir, KitchenAid and others. I will never spend another red cent on a Maytag appliance or any of the affiliated brands for that matter.
Reviewed Oct. 7, 2008
Our '93 Maytag wall oven's keypad had to be replaced after 9 yrs of service. It had to be replaced again after 5 yrs. Now, about 9 months later, the part has failed again. Maytag claims the unit has met its life expectancy of 15 yrs. I don't agree and believe the reliability of the replacement part is the problem. Replacing the wall oven's keypad is a $300 expense. I am reluctant to replace this part a third time when its reliability is certainly in question.
Reviewed Sept. 3, 2008
My oven went out the las week of July and I call in for repair service . I had to wait a week before they could send any one out to service it I explain to them that my family was having a family reunion and that I need my oen repair. I also explain to them that my husband and I were Diebetic and that we do not eat a lot of fried food Well the repair man came a week later and put in a recondition part. He never check to see if the part work in just install and left . I tried to use my oven and it still did not work,ao I had to call for service again.
So when I call them they tokd me it would be another week before they could come out. The tech came out an rermove the part which he put in then told my husband that he would have to call MayTag to see what they were going to do, but he couldn't call them until Monday becaus they're not open on weekend which I later found out was a lie. When i call service dept to find out what was going on I was told that they were ordering a new part for the stove and that it would take maybe two week.
I have call both the service people and MayTag about this matter. I have been without my oven since the end of July and it is now Sept and I still don't have a working oven. So much for the quality of MayTag products & its service. If they sold MayTAg for $50 i wouldnt buy one or recknend anyone to buy one.
I love to bake so I bake and sell cookie, cakes, pies due to the problem with my oven I had to let my cutomers no that I wont be able to acommadate them until this matter is resolve.
Reviewed Aug. 30, 2008
Bought a very expensive Maytag Gemini electric double oven smooth top range in September 2000 from Sears. Since they I am constantly bombarded with F9-5 and F1-6 error codes. The computer clock panel has been replaced at least 3 times. Last night it went out again. The ovens won't preheat. Ovens dead. Is it possible there is a Lemon Law to have this useless range replaced?
Spend $200 per year for a service agreement solely for the Gemini range to keep replacing the computer panel to fix all the F error codes. Countless meals ruined because ovens are dead due to error codes. Mental stress for ruined meals. Mental stress for beeping error codes at 2 a.m. Mental stress for owning a Maytag range.
Reviewed Aug. 19, 2008
Maytag Neptune washer and dryer were bought approx 3-4 years ago. Have been having a oder, almost a burning oder, but could not detere the oder to be more prevelant. I have also been having a bad time with mold allergies. Today I read about Neptune washer and mold problems I am going for simple and cheap machines since workmanship and parts are poor no matter what you pay. When I have to replace I won't be so upset. And not a Maytag.
Reviewed Aug. 19, 2008
i have five kids and two of them are newborn my oldest is seven, i feel i got ripped off and maytag said if the pronlem is fixable they will fix it but if it is not fixable they will give me 15% off a new stove what is that nothing. I feel this stove is very hazoradus and it should be recalled.
Reviewed Aug. 12, 2008
We purchased this new Maytag Precision Touch Control 500 Electric Smoothtop Model# MER5755QAW at Sears four years ago. Today I was preheating the oven to 425 to bake a pie. I waited 45 minutes for the oven to preheat. It only reached a temperature of 210. I Canceled it out and tried again, no use it would not work. We shut off the breaker to the stove and retried it, nothing! The oven is not working. After coming online and doing some research, I found this site for consumers and have discovered that this has been a major problem for many of these Maytag appliances.
When will there be something done about this? This is a problem that has been brought to their attention but they still do not care about their customers. I'll NEVER buy another Maytag appliance. They're rubbish! and so is their Customer Service!!!!
Reviewed Aug. 6, 2008
This element had been replaced 2 years earlier because it was burned out???
Reviewed July 22, 2008
our maytag stove door auto lock cycles like crazy until finally giving an F9 code dropping out the bake and broil functions.This occurred during the night when it when into its auto cleaning mode. I am a technician by trade of such equipment, kitchen and resturant.I found a bad control board. This is a 2000 dollar range and you know what? After reading the complaints, its going to the dump. Im cutting my losses now because it sounds like maytag appliances are really worth more at the scrap yard than they are off the assembly line.
cut my losses by throwing the range away. Lost original price paid, 1999.00
Reviewed July 7, 2008
I have a Maytag range, MEM5750BAB, which was purchased June 26, 2006. In May of 2007, the Electronic Range Control burned out, and had to be replaced under warranty, parts, service call and labor included. June of 2008, the Electronic Range Control has burned out again, and the manufacturer warranty has expired. The ERC price is approximately $200.00. I have a $1000.00 deductible on my homeowner's insurance. I am a senior citizen on a fixed income and $200.00 puts a serious financial strain on our budget. Maytag needs to build appliances that last longer than just a couple of years!
Consequence is we cannot use our oven at all, although the top burners still work. It would be nice to be able to bake/broil food again.
Reviewed July 5, 2008
We recently purchased a Maytag freestanding range, MGRH865 for our new home. As soon as we began using the oven, it would not turn off. We saw smoke come out from behind the oven and had to unplug it to turn it off. The company that Maytag contracts to service their ovens told us that a screw went into a wire during manufacturing and burnt the board.
They sent us a replacement board and we scheduled a date for repair. Of course, we get a call (after waiting all day) that they would have to reschedule. I wrote Maytag a letter explaining that I want the oven replaced at this point, but I doubt that will happen. After reading all of the reviews, I just can't understand what is going on with Maytag. These are very dangerous situations that involve people's safety.
Not major to date. Days off of work and 2 months of eating out instead of cooking at home.
Reviewed July 4, 2008
We purchased a Maytag electric stove at Home Depot in 2/07. After 2 weeks of owning it, I called for service because the stovetop was becoming dangerously hot, even far away from the elements. Hot enough that water would sizzle and evaporate immediately. Since I have small kids this really scared me, since even the edges of stove were hot enough to burn them.
Also, the oven door didn't close flush with the oven. The service people told me that the door would sit properly once I used the self cleaning mechanism. Now seeing all the other complaints about the doors blowing up, staining, etc, I'm glad I didn't.
The service folks said that the stovetop temp was normal. God forbid that I brush up against the stove while cooking, because it would cook me!@!!!
Now to top it off the oven handle broke off on left side...$100 for service call, not covered under warranty. Never Again will I buy a Maytag...I have an LG refrigerator and had to have them come out to service Ice maker and they ended up putting in a new shelf that my kids had busted. Same day service too...
Reviewed July 2, 2008
2/04 purchased Maytag range #mer5755qwa. Thanksgiving Day 11/07 circut control board burned out. the top worked,but not the oven, broiler, self-clean. sp no dinner!! Ordered $200 part, installed, used oven 6 times, burned out again. Went online to see if anyone else had a problem..wow! the response about this defective stove is interesting. How can we consumers get a recall or compensated?
The part is $200 + to repair. I can not provide meals for my family. I will not spend $200 every 6 weeks. I am very disappointed with Maytag for I felt I was buying top of line product.
Reviewed July 1, 2008
called ace to get parts for maytag range (also have maytag fridge, washer dryer, dishwasher), bought parts and found out i didn't need the handle, which came to $57.10.return to store to get refund, but ace co. would not refund money. by the way it wasn't anything to do with maytags appliances, i damaged the vent on the door. the part was unused and i was wondering how to get refund from this co? part no. 74003620. i feel that they should have refunded my money, they are a repair shop for all brands of appliances. but they will get no recommendations from me to anyone.
Reviewed June 27, 2008
I purchase a Maytag Gemini double oven in 2001. It worked fine for a few years. I have had to put hundreds of dollars into stove and still cannot get it fixed. They put new elements in both ovens, and stated maybe it was the main board which would be $300.00. THe Board keeps beeping and saying call an 800 number for F1 or F3 service. No one can figure out what is wrong. I have to shut the breaker off to my oven to get it to quit beeping. The stove is not even usable.
Stove not usable and cannot get anyone to fix it. I also have problems with my Maytag diswasher. Damage is who can afford to keep putting money into the stove and hope it works or pay at least $2,000.00 to buy a new one. I will not ever buy a maytag product again. My parents swore buy maytag in their day, because they last so long. What does this say about the company being reputable?
Reviewed June 26, 2008
In June 2006 we purchased a Maytag Gemini double oven stove as part of a kitchen remodel. In September of 2007 our electronic control panel would not let us shut off the stove. We had to trip the breaker to shut it off. It was repaired with a new panel (out of warranty). June 2008 finds us with the same problem, a control panel that will not shut off. Maytag says too bad. One repair I can accept. Two repairs of the same part in less than a year is a pattern. Maytag should be held accountable for defective parts.
Reviewed June 25, 2008
For the third time now since we purchaced this oven, it has stopped working and displays the F1-1 Fault code indicating a problem with the upper oven sensor. After replacing both upper and lower sensor, the Fault returns after a day or so. The oven will not heat properly and both ovens appear to be affected. The first time this happened we pestered Sears until they actually replaced the oven. This persistant fault should be dealt with by the manufacturer.
3 separate repair procedures - each time costing at about $100 and one oven replacement. This stove breaks every couple of years. Its not reliable.
Reviewed June 21, 2008
We have a 2 year old Maytag Gemini double oven (gas) that is a major disappointment. A year ago the touch panel for the upper oven broke so if pressed the oven cannot be turned off unless we pull the entire stove out and unplug it. We have experienced random clicking of the pilot light with gas smells and tonight while wiping it down experienced a fire! Some water got into it and flames were coming up from where the dials are. It was terrifying to see this on fire when dealing with natural gas.
This stove is not usable. Random sparks and fires are not acceptable and with small children in the house it's not worth the chance.
Reviewed June 9, 2008
Apx 4 months ago we purchased a Maytag stove at Home Depot, the oven was not reaching above 250 degrees and the burners were not powerfull at all. So we called for service. After five service calls the stove is still not working and Maytag is not deeming this stove unrepairable, they changed many parts on it and it still does not work. We have not been able to cook since we bought it and i'm tired of it. Just wanted to know who can help me speed this process.
Every time a service call was scheduled the company's hours are from 9:00AM till 5:00PM so we had to lose five days of work and/or productivity.
Reviewed June 3, 2008
I purchased a Maytag, electric 30 free standing slide-in range in 2001. July 03 after using self clean control panel broke. This was covered under extended warranty. Oct. 07, same thing. Took a month to finally get it results after terrible tech advice causing me almost electrocute myself. Again, last week, self cleaned the oven and now the control panel is out again. I can not get anyone from Maytag to return my calls this time. This is obviously a flaw in design or intentional flaw to require frequent, expensive part replacement.
This time, I have to shut the breaker off in between cook top usage as the control panel gets to hot. I need to cook to feed my family. Maytag does not care about any inconvenience or excess repairs of the same problem.
Reviewed May 28, 2008
I too bought a Maytag Gemini double oven. Top oven handle has broke on the right side, and now botton oven handle has broke on the left side. We paid over $1200. We are two seniors with on children in the house. Have used the botton oven maybe 3 times since we purchased. pleased do not buy Maytag, after reading the reviews now I am scared to use the self cleaning feature.
Broken handles can be very dangerous while pulling out hot foods from the oven. I have sent emails to Maytag but no answers.
Reviewed May 15, 2008
Used self clean feature on stove and it melted the door and draw of my cabinets. There was a recall in 2001 on my model stove for safety reasons. cabinets catching fire and posing a fire hazard. Maytag advised for consumer to stop using broiler and self clean feature until Maytag comes to fix. However according to Maytag's safety department my serial number does not qualify for recall.
Maytag will reimburse me for cabinet damage but tells me that cabinet company should know that their product cannot withstand heat from self clean stove. This stove is a fire waiting to happen. What can I do to resolve this?
Reviewed May 8, 2008
In July 2006 we purchased a Maytag Percision Control 500 Electric Smoothtop Range Model MER5755QAW from Sears. After years of seeing the commericals for the Maytag man with nothing to do we thought this would be a good brand. Two months ago the oven stopped working. It wouldn't preheat past 100. The cooktop works, but the oven and self cleaning does not.
I called a repairman and he said I was the second person to call him within 30 minutes with the same range and same problem. He was going on vacation and couldn't get to me right away so I called Sears repair. The repairman came out the following week and said it needs a new control board for a cost of $400 plus the $50 I had just paid for a service call. THere was no way I was paying $450 to have it fixed when I only paid $469 for it new.
I have looked at a repair blog on the internet and was surprised at how many people have posted with the same range and same problem that I have. I contacted Maytag to see if there was a recall since there are so many people with the same problem, but they said no. I would like to know if there is a class action lawsuit for this product.
Reviewed May 8, 2008
In July 2006 we purchased a Maytag Percision Control 500 Electric Smoothtop Range Model MER5755QAW from Sears. After years of seeing the commericals for the Maytag man with nothing to do we thought this would be a good brand.
Two months ago the oven stopped working. It wouldn't preheat past 100. The cooktop works, but the oven and self cleaning does not. I called a repairman and he said I was the second person to call him within 30 minutes with the same range and same problem. He was going on vacation and couldn't get to me right away so I called Sears repair.
The repairman came out the following week and said it needs a new control board for a cost of $400 plus the $50 I had just paid for a service call. THere was no way I was paying $450 to have it fixed when I only paid $469 for it new. I have looked at a repair blog on the internet and was surprised at how many people have posted with the same range and same problem that I have. I contacted Maytag to see if there was a recall since there are so many people with the same problem, but they said no. I would like to know if there is a class action lawsuit for this product.
Reviewed May 4, 2008
I seldom contribute to these blogs, but since we had such a great experience with our Maytag range I felt inclined to add my 2 cents. We bought a Model MER5755QAW ceramic top range several years ago and are VERY happy with it. It has performed well in all respects. The top is very easy to keep clean. We have had NO PROBLEMS.
Reviewed April 5, 2008
We purchased a Maytag Electric Double Oven Range in December 2006. Last weekend 03/30/08 we put two TV dinners in the lower oven. The element began sparking, only part of the element was hot and it was red hot, sparking. My husband turned off the oven, the element broke at the point where it was redhot. We called Maytag and they did advise they would pay for the part but not the repair.
Anew oven that was purchased 15 months ago for over 1200 dollars should not have to be repaired. I too like all the others thought I was buying a very good product. Looks like the Maytag repairman is not as lonely as they state in the commercials. The repairman came early however he told us we had to order the part. This we did not know we were mislead by the Maytag service line. The part is 65 dollars. He says the part will be here in 3 to 5 days.
Reviewed March 25, 2008
the problem is still happing thay came for more than 8-10 times thay cant find the problem what can i do please halp use
Reviewed March 16, 2008
Unfortunately I purchased five new Maytag appliances 12/30/04. I have had ongoing issues with my washer and dryer ,but my main complaint is the range (MER5755QAW). After a year of calling Maytag because the oven would not heat correctly, they replaced it with another one that barely works better. Well, the oven just died today. I thought that when I bought Maytag appliances, I was buying the best; but was I wrong. I will never buy another Maytag product again.
Reviewed March 7, 2008
The first time I used the cleaning element, on my one year old glass top stove, the heating element died. Maytag said it was past warranty so I hired a repairman, purchased the part and it worked until 3/5/08. Two heating elements in three years. Once again, after cleaning it the other night, it died.
I didn't think much of the smoke coming out of the back of the cooktop when the oven was on high until I read the website complaints.
Reviewed March 5, 2008
Reviewed Feb. 15, 2008
I own a Maytag Gas precision touch 500 (model number mgr5755qdq) range which I purchased approximately 2-3 years ago. The oven lock feature would come on and blink and then occasionally go off. Then it would appear more frequently. The real problem started when I either could not light the oven, or if I was cooking in the oven the door would lock itself and the oven would NOT shut off. I would have to pull the oven out from the wall and unplug it. I had a serviceman come to my home, and he stated the control panel was defective. Being a two year old stove how could a major component of the stove break. I have researched on the internet and found similar complaints. I called Maytag to see if they would cover some or all of the cost, and I was told that since the machines are man-made anything can happen. So not only am I out a stove but also the $90.00 I paid for the service call.
I was told the entire control panel would need to be replaced at a cost of $441.68.
Reviewed Feb. 13, 2008
I was awakened by a frightening crash from the kitchen at 2:00 in the morning on January 25, 2008. Much to my amazement I realized that the front panel of my Maytag Model MEW5527DDB wall oven had exploded sending shards and pieces of black glass in a 6 to 9 foot arc around the kitchen. I couldn't believe it! This was especially puzzling as the oven had not even been used for three days. I filed a complaint with Maytag/Whirlpool online customer service on January 26, 2008.
Fortunately this happened in the middle of the night, as had someone been standing at the kitchen counter they would certainly have been injured, as the oven is mounted at eye level. Apparently the glass was tempered; however it all did not crumble. Many pieces were 1-2 inches long. When I began to clean up the mess I was dismayed to find that glass had found its way into dish cloths, towels, open drawers, dog dishes, the dining room carpet, the fruit bowl, etc. The entire area needed a thorough cleaning as naturally we were worried about subsequent injuries.
Today's date is February 13, 2008 and I finally made contact (after several emails, phone messages) with Marti, a Maytag rep. She was quick to answer my initial email but a bit slow to follow up. She did a good job in defending the Maytag product. According to Marti this is something that can happen whenever you have an appliance that has tempered glass. When I asked how many incidents have been reported, she said that was not information she could share with customers, which made me suspect mine wasn't the first case she had heard of. Frankly I was surprised that Maytag wouldn't stand by their product and replace the door free of charge, especially when the problem could have involved injury. This also made me suspect that they have received many complaints of this nature...too many to offer door replacements, especially when the new door might have the same problem. When I asked if, since this seemed to be a common occurrence, there was a warning posted somewhere on the appliance, she said that since it (the exploding issue) was a property of tempered glass,and not of the appliance itself, a warning wasn't necessary. When asked if I could have the oven door or glass replaced, I was told sure, but that I would have to pay for the service call and all labor. They would provide the glass and any other parts needed as determined by an authorized service dealer. Service call to assess damage - $60.00; Estimated labor to replace glass - about $200.00.
According to Marti, no one warrantees glass. It seems to me either 1) Oven manufacturers need to stop making glass doors, and/or 2)The tempered glass folks need to develop a safer product, as it must be ridiculously unstable. So, after just three years I am out the $800.00 or so that I spent on this oven. I will most likely replace the oven with a new unit without a glass door, IF I can find one which means I am out at least another $800.00. Once you have experienced this phenomena it really makes you hesitant to throw $$ into another glass door unit. And to top it off I don't really feel my complaint was taken seriously, or that Maytag really cared that I had a concern.
Reviewed Jan. 31, 2008
In December 2003, we made the worst decision of our lives. We actually bought all Maytag appliances for our brand new home. Since then we have become first name basis with our nearest Maytag repair technician. Six months after installing our appliances I ran the self cleaning on our Maytag Gemini Range. 20 minutes after the start the oven glass on the bottom door blew out. The technician I was referred to, told me that is what is supposed to happen. So I asked again, every time I use the self clean option the oven glass is going to shatter? After, that conversation and money to replace the door, I should have left all the appliances on Maytag's front door at their headquarters.
In Feb 2007 our Maytag side by side $1500.00 refridgerator stops cooling. Techs come and put in a new compressor and dryer. After waiting six weeks for the parts to come in. Two days later the refridgerator is room temp again. Another compressor and dryer and thermostat are put in. One week later the same thing happens. It is now Jan 31, 2008 and we have put in two more compressors and dryers and controllers. Just add up how much food has been spoiled in this time.
Then, on Saturday, I pulled the refridgerator out to clean under it and what do I find. It now leaks. The evaporator is not working. But get this, my hardwood floor and cupboard near the refridgerator is completely warped and wrecked. We then went down to the basement and looked up and noticed mold growing in the crevices of the subfloor. Called the techs, who in turn told us they have never in all their years of fixing appliances have run across this. The techs called the Maytag techline who in turn told them that they were supposed to put in a special conversion kit when the compressor and dryers were exchanged.
But that isn't all the problems we have had with Maytag. Out left front burner on our Maytag Gemini burns out every 30-60 days. I have had to have techs come in exchange the burners several times. We now only rarely use the the left front burner. And to top all this off the Maytag dishwasher started leaking, warped the hardwood floor (because I run the dishwasher while I am at work). The float stopped working, not to mention the handle has been broke since it was three months old. Bottom line. I will never buy a Maytag product again nor will I ever let someone I know buy one either.
Food was lost. Hardwood floor and subfloor need to be replaced due to mold growing from the leaking refridgerator.
Reviewed Jan. 23, 2008
About four years ago I purchased a double-oven Gemini Maygtag stove. It had performed acceptably until the handle to the top oven unit came off in my hand.
Reviewed Jan. 20, 2008
I spoke to Mr.Sparks regarding my Maytag stove because the the oven goes on by itself! Maytag was here once and replaced the part, but it still continues. Again I called Maytag and reported the problem and again they are going to replace the part. I am concerned that this problem will not end. This Oven should be recalled! As I am writing this the oven still goes on by itself and am deeply worried about this!
Reviewed Jan. 17, 2008
On a product I've owned for no more then 2 years, the 'control board' blew out.
My mother had her Maytag stove for over 20 years and never needed service. I had mine for 2 years and need a $385 repair (almost the cost of the range).
Reviewed Jan. 17, 2008
I bought a Maytag Gemini Double Oven about two years ago. The oven worked fine for about one year, then problems started. 1) right side panel of oven became loose and bottom disconnected from frame 2) front handle on bottom oven broke on right side.
This last week we noticed that the oven gives off a noxious smoke when turned on. Even after going through a cleaning cycle the over still smokes when turned on. The smoke seems to come from inside the frame.
So far, no help from anybody. The store says it's manufacturer's problem, manufacturer says out of warranty.
Reviewed Jan. 16, 2008
The board burnt out on my Maytag stove just after the warranty period. My bill was for $385 on a year old stove.
Reviewed Jan. 11, 2008
The baking element arced and burned up the back of the stove to the touch pad. It burned the circuit board out completely. Fire and smoke came out of the oven. Baking element is burned completely in half, and the bottom pan is burned. I called the local repairman and parts are ordered, Maytag will not pay for all the damage.
I spoke with Tiffany who is a supervisor, and she said they would pay for the baking element but nothing else. I reminded her that the damage was from the arcing baking element which is sealed as it is a self cleaning oven, and she stated she didn't care what damage was done--they would only pay for heating element. So I am stuck with a damaged stove and a large bill. I told her that I was taking further action, and she said go ahead.
The damage is a burned circuit board, burned and destroyed baking element, and damaged pan .The touch pad or oven does not work. This could have burned our house down or electrocuted me while standing next to it.
Reviewed Jan. 9, 2008
The automatic pilot started lighting itself, making the clicking sound like the gas was left on; and when I went to turn it off, it would not turn off, and then smoke was coming out the top like it was on fire. Although no flame was seen it was very scary dealing with this, with natural gas. I am currently waiting on the repair to be done. I may choose to purchase a new range, even though this one was purchased Feb. 2004, and I have never had this type of problem with an oven before EVER. Model is Maytag double oven Gemini.
Reviewed Jan. 4, 2008
My wife and I purchased all Maytag appliances for our home in 1994. Range, Microwave, Dishwasher, Refrigerator, Washer & Dryer. At the end of the first year the Range Model # CHE9800 started beeping while displaying the F-1 code. We contacted the local dealer where we purchased and Maytag. Since the Range was over a year old it was out of warrenty. Maytag agreed to provide the touch pad but we would have to pay for service call $60.00. This same problem has continued approximately every 13-23 months costing $200 parts + labor. The alarm goes off at all hours of the night making it necessary to disconnect the range after each use. Maytag admitted they had a problem with the touchpad but they were not going to redesign the part to resolve it. They just continue manufacturing faulty parts and let customers pay to replace them as needed. We have replaced the touchpad 5 times and the sixth one has failed. We decided to buy a new range this time. The Dishwasher and Washer are quite noisy and don't do a very good job of cleaning either. The Refrigerator's door squeaks loudly when opening with no way to repair without replacing the whole hinge unit. I will never buy anything made by Maytag ever!
Reviewed Dec. 19, 2007
Maytag Gemini Double Oven Electric Range Model # MER6755AAB is a no good. The coil in the bottom oven turned bright orange on one side, dark on the other side as it burned through like a fuse on a stick of dynamite. When it was done the coil blew up and caught fire. This range is not safe and the parts are next to impossible to obtain. Don't buy anything Maytag. They do not stand behind their products at all.
I am going through the Christmas holiday with no oven, no homemade cookies, no homemade dinner. Nothing until the parts arrive and no one can tell me when that will be.
Reviewed Nov. 30, 2007
I purchased a Maytag oven and during the first few days the paint started to come off and the heat from the oven discolored the control panel. The ignition soon gave me problems.The serviceman repaired the ignition problem and installed a small hood to divert the heat coming from the oven but handed me a bottle of appliance paint to touch up the spots where the paint has come off.
I'm selling my home and now have to replace the oven to attract buyers.
Reviewed Nov. 18, 2007
Each time I use the cleaning feature on the Maytag Gemini Range, I get an F1-2 fault code, which means Runaway Lower Oven; Replace sensor. How do I know this? It's because it's been replaced once already! This is ridiculous that each time the range is placed in cleaning mode, the senor burns out. I love the 2-oven feature of this range, but Maytag should do a recall or find out the problem. This is getting quite expensive to call for service each time you clean the oven. But once again, I'll be calling my not so lonely....Maytag Repairman.
Reviewed Nov. 17, 2007
Maytag stove, model MGR5775QDW, is dangerous. It turns on when leaned against. Small pots get caught and tip over, and I have been burned. I am lucky my clothes haven't caught on fire. I sent a registered letter to Maytag and received a form letter saying nothing in response. The oven controls turn off when you set the clock, and I had to call a repair man to get it turned back on for a Christmas dinner.
Reviewed Nov. 9, 2007
Using up a lot more natural gas resources, which in todays economy especially is not a good thing at all. Concerned about food safety so cannot make pork chops etc in oven as will cool down then heat up
Reviewed Nov. 3, 2007
I have a Maytag gas range Model #MGRH752BDQ. It was bought in October of 2005. When I use the oven or the broiler, the heat comes up through the front vent and melts the light switch on the front panel. The button is melting, dripping, and turning black. I have had a repair person come out, but he was not able to repair it because he said he had not seen this problem before and would call and email Maytag. When he tried over the phone and online he could not get an answer from anyone regarding how to get my range repaired. I called Maytag and was told to call a repair man--and was given the run around when I said I wanted results. I want the button on my range repaired and whatever it is that is causing this to happen, taken care of. I believe it is a fire hazard, and I cannot use the oven light.
Reviewed June 21, 2007
I purchased a new Maytag oven and washer in October 2005. In July '06, my oven's ignitor went out. It was still under warranty. In October '06, my washer broke down. They had to replace the bearings and the transmission.
So much for dependable products.
If this was not enough, about a month ago my ignitor went out again and it will cost between $150 to $200 to fix. The about a week ago, my washer started making the same noise it did before it broke down. I called Maytag, but all they say is that I should have purchased an extended warranty!
Reviewed June 19, 2007
My Maytag oven (4 yrs old) starting sparking fire inside the oven. The lower heating coil started to sparking with a very bright light like a welding rod. This started on the right side of the inside oven and burned over to the right side. While the sparking was burning on the right side, the coil was orange with heat on the left side.
Reviewed May 20, 2007
I have 3 Maytag appliances. The Gemini Stove has had a gas leak from day one. Had to get the gas company out to red tag it before anyone would do anything.
Then I got a Maytag dishwasher. Shelf broke 3 days after I got it. I had to pick up the part because it was the day before Thanksgiving and I was having 19 people for dinner. Then, 3 months AFTER the warranty wore off, my dishes were coming out dirtier than when I put them in. I called and they basically told me to take a hike, because the warranty was over.
Now I have an Ice 2 O French door refrig. Maytag again!! Two different repairmen at two different times were here already. One said it was the control panel, another said the motor. We are still waiting for parts and still buying ice.
I want to know, what are the chances, I have 3 Maytag Appliances, AND ALL 3 are LEMONS???
Reviewed April 15, 2007
My husband turned on the self cleaning cycle of our Maytag electric Gemini range and it ran through most of the cycle but at the end made all of our lights in our house go crazy. He didn't realize that the oven was causing the problem, but then it took out our whole main line and breaker box into our house.
The top of the stove works fine but the oven will not heat higher than 100 degrees before the f1 code starts beeping. Sometimes in the middle of the night it will start beeping and flashing when nothing is on.
An authorized repairman said that both circuit boards would have to be replaced and they were over $200 each, not including his service call.
Reviewed April 10, 2007
I purchase the Maytag Gemini Smooth Top Electric Oven and have had nothing but problems. After self cleaning the oven, the inside glass shattered. About a year after the glass breaking, I turned the oven on it started to smoke and it smelled as if wires were burning, the clock went dimmer and dimmer until it went out. I decided to get rid of it. I will never purchase another Maytag product.
This has caused an unexpected expense for a product that was thought to be a very good product.
Reviewed March 24, 2007
Maytag MER5770AAW. I purchased this range July 8, 1999, (along with the Neptune washer/dryer, and Maytag refrigerator. The refrigerator was replaced immediately. Shortly, the dryer motor went bad and it had to be replaced. There was a recall on the Neptune washer and missed my chance to have it repaired, because I did not checked the e-mail. Then, late one night I heard this continuous beeping noise, went in the kitchen and the sound was coming from the key pad, flashing F1, I pressed the cancel pad to stop the process and was not successful. Called the Corp. Office with this problem, given instructions to unplug the stove for one hour, to clear panel by holding the control lock or call a authorized Maytag service, if these procedures do not work, nothing worked. It was defective in 1999 and Maytag should bear the cost of replacing and not with a Maytag Range. The range top works, but the oven is not working at all.
Reviewed March 17, 2007
Maytag MER5770AAW. The electronic range control panel went bad after cleaning the oven. It looks like the vent just below the panel allowed the extra heat to damage the panel. After reading it looks like this is a factory design defect and would not be worth investing the money to just have it fail again.
Reviewed March 3, 2007
We purchased a Maytag glass top range 4 years ago. One day while preheating the oven to make a pizza, it started making a strange noise. My husband opened the oven door & he said it seemed like a rush of air just sucked into the oven. After that the oven & broiler did not work.
We called the Maytag repairman who told us it would cost over $300 to fix. All the components for the oven were burnt out. He also said that a week prior he saw another Maytag that was only 3 years old & the same thing happened.
We spent around $700 for this stove. It should last longer than 4 years.
Reviewed Jan. 22, 2007
I purchased a Jennair gas range in August, 2004. Since that time the electronic control panel has failed 6 times, the last time being November, 2006. Each time the repair person from Maytag has made exactly the same repair, replacing the electronic control panel. When it failed in 2005, I filed a consumer protection claim with the State of Washington Attorney General's office. I reached an agreement with Maytag that if it failed again, they would replace the range.
Reviewed Nov. 7, 2006
Maytag Oven Model #MER5755QAW purchased in 2004 oven door handle came off on right side. Bought from Sears. Contacted Sears and would not replace part. Contacted local Maytag authorized repair center. When they were given the information that it was a two year old Maytag oven the lady asked if I needed an oven door handle. Decided I would try to glue it back together (brass final is pressed into plastic for screw that holds the handle on) and went to Lowes. While I was there I walked by the appliances and saw a Maytag (gas oven) with the same handle broken on the right side. I called Maytag and they said there is nothing wrong with the handle and there are no factory recalls for them.
Reviewed Sept. 9, 2006
We bought a Maytag MER5775QAN smooth top range that was installed in May 2004. The oven door handle soon came very loose. It was reinstalled under warranty. The over door handle is again loose. In addition, there is quite a bit of dust between the front and inner glass, and some brown stains on the inner glass. It appears that the door has three panes of glass. I'm not quite sure if they are glass or some other material.
Reviewed Sept. 4, 2006
We have two Maytag Magic Chef ovens. The ovens have control panels that we have replaced repeatedly over the last ten years we have owned these ovens.
When the panel fails, the display shows an F1 error message and an annoying beep is emitted. Aside from disconnecting the oven entirely, the only repair for the problem is to replace the control panel at a cost of about $250. The replacement panel only lasts for a few months before the same problem arises again.
Reviewed Aug. 25, 2006
We purchased a Maytag Gemini Range (model #MER6875AAS) in Nov. 04. I love the range and have had no problems with the unit. We purchased the Stainless Steel model but today realized the edges of the range doors are sharp. My 14 month son was walking in the kitchen running his hand along the lower door handle when his finger was cut in the door vents behind the handle. We inspected the range more closely and realized he could easily be cut on all the edges of the oven doors. After 2 visits to the ER today for this injury I am not sure what I am going to do with my oven! I contacted Maytag and spoke with Corporate. They don't know what to do and will research it and contact me on Monday. I hope other parents review this and check their range edges before their children are injured.
Large cut on 2nd digit of right hand. ER attempted to seal the wound with Dermabond but unsuccessful.
Reviewed Aug. 18, 2006
Range with the F1 fault error. The part has been replaced twice, the last time in Nov. 05. The oven stopped working, the authorized dealer would not help. In June 06, the FI fault happened AGAIN! The company insisted that the warranty was not valid because the stove is old, they would not admit that if the same exact part breaks down over and over, it is not an age issue, it is the part! I cannot use the oven at all, it won't heat over 250. I wrote to the CEO, got a call from someone who I have called back 6 times now. They keep their phones on voice mail all the time. Too many other choices to bother with this company.
Reviewed Aug. 8, 2006
We bought the most expensive smooth-top Maytag Gemini range two years ago. I have had no problems with it until I used the Self-Clean for the first time. It was set to clean for 3 hours and at some point in the cycle, I heard a loud pop followed by a series of pops, then the inside glass in the bottom oven door shattered in millions of pieces.
The oven was beeping, had F-9 error code and a phone number to call. I called but they wouldn't talk to me until I could tell them the exact day in April of 2004 that I purchased the stove. I found that and they said it was not under warranty. I was livid!!
I had never used the Self Clean, and I followed the directions exactly. It was obviously a defect. I couldn't even use the top oven because it is on LOC. I looked on the internet and found that this has happened to many other people.
Reviewed July 18, 2006
We moved into a brand new development in August of 2002. The builder used all Maytag appliances in all of the 200 homes in the development. In June of 2005, we began to notice that our gas range oven was not heating properly. We would set the temperature and would find that it would take almost an hour to get up to 200 degrees. We called Maytag, they told us that the range is out of warranty and what the cost would be. We decided to shop around and ended up going with a local appliance repair company.
They came out and determined that the bottom oven ignitor was bad. They replaced it at a total cost of $175. A few weeks later, we found out that MANY of our neighbors had been having the SAME problem with their ranges! Calls to Maytag basically put us all through the 'run-around'. Now, July 2006, just one year and one month after having the ignitor replaced the first time, it appears that I am having the same problem, AGAIN! It is absolutely absurd that a 4 year old oven needs to have the ignitor replaced TWICE!!! In my opinion, this oven is defective and should probably be recalled.
Reviewed April 16, 2006
Bought the Maytag Gemini Gas range on 11-23-2004 and used it until 8-05 when the upper igniter, in the upper oven, burned itself up, smoked up my house and threw the breaker. New igniter replaced and the service rep suggested the Extended Service Warranty because they have 'had problems'. Did that.
On 11-18-2005, the upper oven burned up, threw the breaker and smoked up the house again. Called repair and they replaced the Electronic control board and igniter AGAIN.
4-10-2006, the lower oven did the same thing. This time there is a silver, sparkling residue on the oven and the oven was on CLEAN when this happened. Oven did NOT clean even though it went through the lock, etc. Called Maytag, asked for a replacement but got a service call. They replaced the electronic control board.
4-12-2006, I am cooking on the stove top and the oven turns itself on (digital) and goes up to 450 then down to 150 and back. Called Maytag furious and the surly woman told me that the would not replace my oven until it had a service call 4 times on the SAME component and that she would not consider this time because they had just been out 2 days ago. I told her that it was a different oven and different problem.
Now service can't come out until 4-17. We are scared of this oven and want a new oven, another brand.
Reviewed March 24, 2006
The oven vents along the top of the stove ave discolored when it was self cleaning . It was not terribly dirty and was set to clean 3 hours which it did but all the vents have turned a rusty yellow. I have tried several cleaners on it but have found nothing that works. I have always thought of maytag being great appliances but now I am wondering if this is happening . It is a glass top, top of the line appliance.
Reviewed March 7, 2006
I bought a Maytag range in November 2004 I had trouble with the oven not heating properly. I called the repair service he came out and did a reading of the oven and told myself and my husband there was nothing wrong. The oven still does not work right so I called again for another service call he came out and did the same thing he did before still not working. I called the store and I told them I was not happy with the stove and that I wanted them to replace it. They told me that the service men were very capable of fixing the problems so they came back again.
Now the warranty is off and my stove does not heat properly and I am not able to use my oven. I called again now they tell me that I have to pay for a service call. I am not willing to pay anything to have this problem solved they were out here 3 to 4 times and did nothing to fix my stove. I don't feel that it is my responsibility .They should have fixed it. I called the store and wanted to talk to a manager but did not get a reply he told the saleslady to tell me that he could not do anything. I am so upset that Sears will not stand behind there products they sell.I have bought all my appliances that I have right now from Sears I am a good customer just wanting my stove repaired.
Reviewed Dec. 5, 2005
Maytag gas range Gemini ModelMGR6772BDQ purchased Sept.2003 from a Sears store has been used daily with no mishap until Nov. 30, 2005 when the upper oven door literally exploded without any impact or any type of misuse. The door fronts we learned are made of a heavy safety glass and can suddenly break and disentegrate into small crystals with no obvious reason. This happened about ten minutes after a normal oven use during the cool down.
Glass was thrown up to ten feet away and covered a large area of the kitchen floor. I was just about to go to the oven and open the door when the "explosion" occurred and there were no injuries. Maytag is going to replace the door front and refused my request for a complete exchange of the entire door. My first request was for a new range but did not really expect that could happen.
My wife and I are now reluctant to use the range ovens and knowing that the bottom oven also has the glass exterior makes us cautious about looking into the oven through the glass door window. We were never informed that the doors were made of a heavy safety glass and to all appearances we assumed that they were made from porcelain enameled steel as every other kitchen appliance we have ever owned. The owner's manual has no information or warnings on this.
Reviewed Nov. 4, 2005
I purchased a smooth top range from Lowe's and the very first time I turned it on it burst into flames (this was not a gas range) because of incorrect wiring inside of the range. Lowe's was very good about coming out right away to replace the range. The second range (same model)seemed to always get too hot when we used the oven and the paint on the outside of the range began to peel off and rusting.
After one cleaning of the oven it started beeping, the lock light remains on and the oven no longer works at all with various F3, F1, F9 error messages flashing. I called to get service on the range and was informed that even though Maytag has had this problem with their ranges for YEARS, they have not corrected the problem nor have even TRIED to correct the problem. This was the most expensive range out there when I purchased it and for the money it should have been practically lined in gold at the most and at the very least better than any other range on any market anywhere; of which neither is true!! Okay, the gold part is an exaggeration!! However, the lack of quality and safety is not.
Reviewed July 29, 2005
I purchased a Maytag range/oven, model MGR5730BDW in September, 2002. In the last month, the auto pilot light has been operating sporadically in the oven. One more than one occasion, it has not worked, filling the kitchen with natural gas and forcing us to evacuate. I contacted Maytag who said since I did not purchase the extended warranty (why would I need an extended warranty on a product less than 3 years old), it would cost me $130 for someone to come out to look at the oven plus labor and parts.
It was interesting in that the customer service rep, when I mentioned a malfunctioning pilot light, describe the problem back to me before I had a chance to explain, which leads me to believe I'm not the first who's called. Not satisfied, I e-mail their customer service department. The respondent said they had a "fix it yourself" feature where they could provide info on how to fix the problem. Fix a natural gas problem in the oven myself? I don't think so. I will never buy a Maytag product again. I'm having a non-Maytag repair service look at the problem.
Reviewed March 14, 2005
I have a maytag range MGR5745ADW the ecu had to be replaced when new. Now I've run the self clean mode and the ecu unit displays F1 and by all indications needs replaced at a cost, for just the parts, of 160.00. Is this the price I must pay for a clean oven? This range is only 4 yrs. old. How's that for reliability? I will never purchase another Maytag appliance.
Maytag Ranges/Ovens Company Information
- Company Name:
- Maytag
- Year Founded:
- 1893
- Address:
- 553 Benson Road
- City:
- Benton Harbor
- State/Province:
- MI
- Postal Code:
- 49022
- Country:
- United States
- Website:
- www.maytag.com
