Maytag Ranges/Ovens Reviews
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About Maytag Ranges/Ovens
Maytag Microwaves manufactures microwave ovens available in countertop and over-the-range configurations. Its models include features such as quick touch settings and sensor cooking.
Visit www.maytag.com- Easy to clean and maintain
- Good cooking performance
- User-friendly features
- Frequent repairs needed
- Poor customer service experience
- High repair costs
Maytag Ranges/Ovens Reviews
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Reviewed Nov. 4, 2014
When my husband surprised me with a double oven stove I was leery. First Thanksgiving my thoughts were concurred as the 20lb turkey fell from the chinsey rack.....even a cookie tray with almonds fell down.... Unfortunately the lower oven is off by 1/2", no racks work in there. My biggest gripe is that the seller did not exchange it, just tried more racks. Now Maytag will not do anything but allow me to order more racks. This item is a huge piece of junk.
Reviewed Nov. 4, 2014
New Maytag double oven installed by contractor in my house 18 months ago. I have had a few problems with it. The problem I am having today, the panel says "error detected, remove from power source". I have had this problem a couple of times. I also have had the problem where the panel will not recognize anything I put in. I have to pull stove out of the small slot it is in, unplug and then push back. Not easy. I was the one that told contractor which Maytag range I wanted because I felt it was a good product. Problems from day one. This double oven/with range cost a pretty penny and I really can't afford a new one.
Reviewed Oct. 31, 2014
I PURCHASED A WALL OVEN ABOUT 4 months ago. Used the self cleaning, oven blew fuse and some other part, had to wait for almost 2 weeks for repair because of self cleaning liner is now peeling and leaving fine particles. Maytag said it was ok, they would not replace, the liner doesn't have a replacement part so I'm going to have to buy a new oven to feel safe for my family meal.
Reviewed Oct. 29, 2014
Fire Hazard - poorly designed with vent at bottom of oven, Warped Drawer and Melted cabinet surface. Nowhere in the install instructions does it say not to mount above drawers. Whirlpool tried to blame dealer. Buyer beware.
Reviewed Oct. 12, 2014
Eight years ago we bought all new top-of-the-line, stainless steel refrigerator, double oven range, dishwasher and microwave. All began malfunctioning within the first year:
*Dishwasher electronic control board was replaced twice, broke again and is still broken.
*Microwave door handle broke off, and turntable motor broke.
*Range burner ignition system only works on two burners and the shelf for the top oven does not fit -*Maytag refused to replace. Also, after using self-cleaning feature the lower oven still fills the room with smoke so it has been used very little.
So, how much worse could it be? I had faith in Maytag-that's why we bought the brand.
Reviewed Oct. 3, 2014
Purchased top of the line Gemini oven a few years ago. Lower oven stopped working. Maytag repair said igniter not installed properly at factory. I contact Maytag customer service to see if they would help with repair cost. Rude response from them... basically saying "anything fails after 12 months not our fault." Rejected my request without even asking details about product which model etc. Unilateral rejection. Horrible customer service. I will never purchase Maytag appliance again. Horrible, horrible, horrible. Avoid this company and their products. They do not a good product and they provide terrible customer service.
Reviewed Oct. 2, 2014
I have a self cleaning Maytag electric stove. I discovered the self cleaning starts after so many times of using the oven. But the stove didn't give me warning of this when I put my Thanksgiving turkey in the oven. Halfway through cooking, the oven door locked and went into cleaning mode which scorched my turkey and could have possibly caused a house fire. Also, my top burners have a mind of their own, while cooking they turn up on their own. This stove is very dangerous.
Reviewed Oct. 1, 2014
I purchased a new gas range in Nov 2013, but didn't use it until April because I was remodeling a house I had just bought. When I used it to cook Easter dinner, my meal was cold; the oven heats, then shuts off. Maytag has sent service techs 3 times. They have replaced the control board and the DSI module and ordered another part, for which we have been waiting over 3 weeks. Now they tell me it will be here next week. Maytag obviously cannot fix the NEW range, but they refuse to replace it. They deem it to be "repairable" though they cannot repair it. Customer service claims to be sympathetic, but will do nothing except schedule another service call and offer to extend my service warranty. What good is a service warranty if they can't repair the appliance? If you're smart, you'll steer clear of Maytag and Whirlpool appliances. They are total CRAP.
Reviewed Sept. 16, 2014
I purchased a Maytag range with self-clean oven. Manual says to put 2 cups of water to self-clean and no cleaning is done. I called Maytag and they said it is environmentally friendly and the rest of baking stains I have to scrub myself. This is totally unacceptable. I also cannot clean with easy off, it will damage the inside of the oven according to Maytag customer service. I do a lot of baking. What am I supposed to do now, live and cook with a dirty oven! Ugh!
Reviewed Aug. 29, 2014
I purchased a Maytag refrigerator (MBF2258XEB), stove (MER8674AB) and dishwasher (MDB7749SBB) on May 26, 2013. So far all three have been worked on. First, the dishwasher would not fill up with water after the trial run. Called the repairman out. A tag was placed in a position that was preventing the dishwasher from loading up with water. Granted, we should have taken the tag off, however, it stated not to. Lucky for me, I am still under warranty.
Second, the refrigerator, which is a freezer at the bottom, started to leak. I thought that maybe we were dropping ice. However, I finally called and had the repairman back out. He knew exactly what the problem was because Maytag knew about it. There was a faulty plug. So in a matter of mins the problem was fixed. Lucky me still under warranty.
Those two things happen within six months of purchasing these items. Now, the oven does not work. It heats up to the desire temperature but then cuts off. Called the repairman and he thought it might be the lower baking element. Unlucky for me, warranty has expired. So, $90.00 for service call. Received a called from the repairman, $120.00 for labor and $70.00 for the baking element. I purchased the baking element myself, $58.08 and installed it. Still does the same thing. Now I have another appointment for him to come back out and see what is wrong. Another $90.00! So far I have spent $238.08 on a $699.99 stove. I will never buy Maytag again. Depending on the amount to repair will depend on whether or not I go back to Sears and buy Kenmore. I had Kenmore for 10 years with no problems. I should have gone back to Sears for my upgrade. I did contact Maytag via email. I am still waiting for a reply. Live and learn!
Reviewed Aug. 27, 2014
Bought a stove in May of 2014. In July of 2014 we noticed a 1"x6" stain inside the glass of the oven door. I called Maytag and they stated only 30 day warranty on cosmetic flaws. I said this was not there when we bought it. They asked if anything had boiled over because if liquids get in the vents on the oven door it can get in between the glass. I stated "no, only cleaned with Stainless steel clear." They stated most likely when I sprayed the door it ran down in between the glass. I said that is a flaw. They said, "no the vents are there to allow heat out." I asked if they also were designed to let liquids inside the glass, they said no, I said "design flaw." They will do nothing. I also pointed out that nowhere in the owners manual is there a reference to this possibly happening. Our son's in laws have a 3 year old LG stainless steel with vents and have never had this problem. Maytag will not stand behind their products even when they are the ones at fault. Buy a different brand.
Reviewed Aug. 25, 2014
About a month or 2 after the warranty ran out - the main burner on the stove stopped working. I called Maytag to find out why and what the part would cost. They told me that they could send a repair tech out with the part for $450.00. I almost fell over. I have never been so disappointed with the stove. The glass top is impossible to keep clean and I had recently had the repair man out from the repair service that I normally use. He told me that it was not the starter that didn't work but the whole heating element was gone. So now I have a glass top electric stove with only 3 burners. Such a shame. Next time I will look into the cost of repairs for my appliances before I buy.
Reviewed Aug. 14, 2014
In the process of self cleaning mode, oven died with door locked. Thermostat and thermal fuse went out, couldn't get oven door open or control the situation in any way except pray for no fire and wait for hours till oven cooled down. Door could not be opened, it died in lock mode. Called repairman, already in to 2 repair bills, still not operating. Called Whirlpool and Maytag, no help!! But amazingly they have created a new kit for the blower unit in this oven, model # Mew7527AW00. I paid a bunch of money for this oven, which replaced a 40 yr. old oven that had been in it's place, operating fine, but it was Aqua Blue!! It's so sad that a huge Company as this will not help with an almost new Oven??
Reviewed Aug. 14, 2014
I purchased a range 5 months ago. It is STAINLESS STEEL. It began to rust. I called customer service and they told me it was cosmetic, so they won't help. I think a stainless steel range should not rust after 5 months. Very disappointed, WILL NEVER BUY MAYTAG Again.
Reviewed Aug. 7, 2014
We bought a freestanding Maytag gas range and oven two years ago for our lake house, where we stay approximately two months out of the year. The oven has been used probably six or seven times total. The gas range works fine, and the oven pilot light goes on, gas seems to be flowing, but the oven does not get warm. It registers 200 degrees, but there is no heat inside it at all. $300 to fix!
Reviewed Aug. 7, 2014
Maytag Model #MGR7662 range - We inherited this oven when we bought my mother-in-law's house 2 years ago. We had to get a thermometer to keep in the oven since the temperature is never consistent and is usually 50-100 degrees lower than the digital readout. We will be replacing this oven as soon as we can and it will NOT be a Maytag.
Reviewed July 30, 2014
Have been very disappointed. The burners keep going out. The repairman said a bug could crawl on the element and break it. Then the temperature on burner on it works from med to high and any lower no heat. The dual burner is now backwards. The oven handle keeps falling off. Worst range I ever had and I thought it was a step up to Maytag.
Reviewed July 18, 2014
I bought a Maytag Gemini double oven gas range 5 burners (model MGT8885XS000), even air true convection cooking. Within 4 months, 1 of the gas valves (knobs to turn gas on with) froze. I could not turn one of the top burners off. Maytag came out and fixed it. Three months later, another one froze. Again Maytag came out and fixed it. Our warranty ended. Over the next year, all five burner valves have frozen. I called Maytag, told them what happened. The most they could do for me was to give me the part half off. So I can pay $200.00 for parts and pay for a repairman to come out and fix it. The oven cost $2,000.00. I am still paying for it. Chances are if I repaired it would break again.
Reviewed July 13, 2014
I purchased this five-burner gas stove two years ago. I have this stove repaired three times. The first and second problem with the stove is when I turned on the oven, it would never click on. This was a month after I purchased the stove. They sent someone over to correct the problem and that did not work. The third time someone came. He changed something in the oven and it started to work. After that, I continue to have trouble with the oven. When I have the top eyes on, the oven will not work. When I only turn on the oven, it will go to 350 only. It will cook for an half hour and then cut off. I smell gas in my house and my food is smelling like gas. I have stop using the oven. I did not purchase a stove to not use the oven. This is totally ridiculous!!! I am tired of this situation. Maytag needs to recall these ovens, so I can purchase an oven that works. I have thrown food away because it smells like gas - because the oven will cut off in the middle of cooking. I am very tired of this situation and when you call Maytag, their customer service is terrible. I will never buy Maytag's products again. Please help.
Reviewed June 14, 2014
The oven works. However, there are two safety issues. First, the flat metal panel above the air vent and below the instrument panel gets extremely HOT. This is the location we can easily touch, especially when we operate the instrument panel. We almost burned our hands. Second, the edges of the unit are very SHARP. We almost cut our legs. These are serious safety issues. In addition, we/I tried to post a review at Maytag site pointing out these safety issues. The review was twice "moderate" (i.e., rejected). Even though I used to like Maytag, this experience changed my mind.
Reviewed June 1, 2014
I have always stored clean dishtowels and oven mitts in the storage drawer of my ovens (for over 50 years). I bought a new Maytag (2 days old) and was cooking in the oven tonight. I opened the drawer to get a mitt and it was on fire!! I am shocked. How dangerous is that! I looked over the manual and there is nothing that says towels cannot be stored in the drawer. It was literally on fire. I emptied the contents of the drawer into the sink. Has anyone else had this problem?
Reviewed May 28, 2014
Maytag Free Standing 30-inch Gas Range - In 2004 we bought our model MGR5775QDS gas range with 5-burners because it offered the most BTU variety for the price: 1 burner with a high BTU (16K), 1 with low (5K), plus 2 in mid-range (9.5K) and 1 with 12K. Within half a year of using the oven, we turned on the self-cleaning function. Big mistake. One cleaning cycle later, our oven refused to ignite. The cleaning cycle burned out the ignition unit. Can't remember if it's replacement then was under warranty but the repairman said this was a COMMON PROBLEM with Maytag and we best not use it EVER. In 2014 our cleaning lady mistakenly thinking she was doing us a favor, set the self-cleaning function. Once again, the ignition unit was destroyed. This time it's replacement was $350 with part and labor.
One and half months later, the oven is again non-functioning. This time our repair guy said the part is a very minor, inexpensive one BUT MAYTAG IS NO LONGER MAKING IT!!! The only way we'll get our oven back is if he can find another model and cannibalize it to fix ours. Are we disgruntled? Yes. Would we like to see a class action suit against Maytag for knowingly manufacturing a gas range with a malfunctioning self-cleaning unit that destroys oven parts? Yes. Will we ever again buy Maytag? Not on your life. A once stellar manufacturer gone down the tubes with a growing reputation for making junk. American-made appliances mean zip these days. Thank you for nothing, Maytag.
Reviewed May 7, 2014
I own my oven for 10 years. It still looks brand new. The bottom oven went out and they do not sell the replacement parts anymore. I think it's terrible that I had to go and buy a new oven when mine still looks brand new.
Reviewed April 27, 2014
#Mgt8885x500 Maytag Gemini. After oven heats up, racks fall. What should I do. This is a safety issue. Help, afraid to use oven.
Reviewed April 23, 2014
The tips of the grates blister and chips have replaced the grates, but the problem recurs. Maytag claims not to have heard complaints about this problem.
Reviewed April 18, 2014
I purchase my first glass top stove; a Maytag. It came with a 10 year warranty on all elements and the glass top. As this is a first glass top I read through all instructions, there appeared no real warnings on what to do to maintain the glass; or rather what would damage or void a warranty. I simmered some maple syrup, and as it so often does when reaching the proper temperature, it boiled over. On a regular burner, one just uses a little elbow grease and your stove is returned its previous state. This actually pitted the glass, and as the warranty people at Maytag informed me voided the warranty, and seriously weakened the glass top suggesting it would be likely to break. Seriously?????? All of us boil stuff over on the stove top from time to time, and this damages the glass top and voids a warranty??? VERY DISAPPOINTED in Maytag's product and their warranty.
Reviewed April 12, 2014
Maytag Range Precision Touch Control 800 Electric Smoothtop - The racks in the oven fall down. I have replaced them with new ones but am having the same problem. I emailed my concerns to Maytag a few months ago but didn't get any response (so perhaps I didn't go to the right site). The oven was purchased in early 2008 and this is the only problem I have had with it. If I am extremely careful, I can bake cookies but if I try baking or roasting anything heavy, the racks fall. It is very frustrating but I was "pleased", for lack of a better word, to see that someone else was having the same problem - at least I know it isn't just me. I will try contacting Maytag again.
Reviewed March 25, 2014
Oven racks falling down and there's appears to be no solution because the interior liner of the oven has warped. The 3rd party repair guys tell me the interior liner needs to be replaced, it's not worth the repair cost, I'm better off shopping for a new set. It's so unfortunately that this happened (we moved into this house with existing appliances that we cannot use...) and it seems to be a common problem, yet Maytag claims they have NOT received any complaints about this.
Reviewed March 21, 2014
I have written to Whirlpool about complaints with this range and was very dissatisfied with response. The following were complaints on above range: Range does not have a light on it as the past ranges had. It is very much needed. Grates on burner are to high, therefore it takes longer for items in pot to heat up. Type of steel used on range is very thin and tiny, in other words very poor quality. This is what has happened since Whirlpool bought out Maytag. Quality of Steel that Maytag used is no longer since Whirlpool took over their products. This is true of All their Appliances (Refrigerators, Washers, Dryers, and Ranges). All meaning appliances manufactured by Whirlpool.
Manual knobs for turning on oven have been replaced by touch screens, these eventually wear out and are very costly to replace. If it works why change it. Drawers on bottom of range used to be larger, now they are narrow and smaller height wise. Residue on base of burner appears quite frequently and has to be cleaned even if no overspills occur. And why can't Whirlpool make quality merchandise as good as Maytag use to make. Regarding the physical appearance of Range it is very attractive in looks, however Looking good and functioning poorly with inadequate materials used in construction of Appliances outweighs benefits of looking good.
My wife and I regret not returning this appliance within 90 days of purchase. In the future we will not purchase Whirlpool or any other appliances manufactured by them if that is possible. Kenmore, LG and perhaps other appliances parts are made by Whirlpool. I received a response from Jake **, Whirlpool Corporation, Executive Office. The Comment from Jake that did not impress me was this: "While we regret you are dissatisfied with the current design of your Maytag Range, this is the model that you selected." His comment says too bad better luck next time. Letter was dated March 5, 2014 received on March 13th or 14th.
I sent a handwritten letter to Mr. Jeff Fettig on March 12th which was written on March 11, 2014. No response to handwritten letter to Mr. Jeff M. Fettig. Verification that the Executive Office that my email to you Mr. Jeff Fettig Chairman and Chief Executive Officer Whirlpool Corporation was received on February 20, 2014 by Delores **, Corporate Office Staff. Supposedly Mr. Jeff Fettig.
Reviewed March 21, 2014
We purchased the Maytag double oven 30 inch 5 burner, stainless steel, model MGT8885XS. Oven worked good for six weeks. The igniter broke in the bottom oven and when the third party non-Maytag repairman came out to fix it, he was unable to remove the bottom oven door. It is not flush and heat escapes when the bottom oven is on and it causes the top oven to get condensation. The repair man was directed from a technician from Whirlpool that he had to order a new seal and hinges. I don't want it fixed. I want a new one. I have called Customer Service for Whirlpool and the third party and the store in which I bought it from and everyone is pushing it off onto someone else. Customer service is poor and stated they will only fix the oven and will not send us a new oven. We sent our rebate in the mail which was to arrive within 8 weeks and we have yet to receive it. Very poor customer service. Glad I purchased the 4 year warranty. I will never buy Maytag again.
Reviewed March 10, 2014
Like so many other consumers, I was drawn to the Maytag name because of what I thought was the high quality of their products and their stellar reputation. So when our old wall-mount oven failed, I sought out a replacement from the Maytag line. I purchased a model MEW5530WDDB17 in 2011 and had it professionally installed. It worked well for a couple of years. Then, suddenly, three of the numbers on the digital control panel stopped working, making it impossible to set the oven to any temperature that included a 4, a 2 or a 5. When I contacted Maytag, I was informed that the unit was out of warranty, but that I could schedule a service call. I had already researched this issue online and knew that the service person would inform me that I needed a new control board and that one could be installed for around $300, and that the new board would come with a 90 day warranty. When I asked the person to whom I was speaking, she said that she had no further information for me. I know that a lot of others have had this same issue with their Maytag range/ovens, and many of them agree with me that we will never purchase another Maytag product.
Reviewed March 9, 2014
I have a Maytag Range that I bought new and installed 6-1/2 yrs ago for over $1200.00. I am single so I rarely use the ovens. The upper over I use maybe 1-2 times a month and the lower oven I may use once a month. The night of 3/7/2016, I used the cleaning cycle set on medium for both ovens. Yesterday, when I went to wipe the ovens down, I found the lower heating elements, on both ovens, had snapped.
The top oven's lower bracket had broken in 2 places, the first break is about 2" from the connection, on the right side leaving about an 7" gap. The lower oven's element had broken in only one place about 2" from where it connects into the back of the oven. This has to be a flaw in the either the design or the material. In the 45 yrs that I have been using ovens and stoves, my last stove was over 35 yrs. old, I have never had a heating element break. While I can understand a break at the connection, I can see no reason that the it would break in the center of one side on both lower elements in the same oven. I also noticed that lower heating elements are a much small gauge than the top which I find strange.
The other issue with the stove is the seals around the windows are not tight. I noticed dust was inside the two glass panes. The rubber seals were sunk down into the door, but Maytag said it was not their problem that I must have done something. When I remodeled my kitchen, I bought all Maytag products: 1.H20 Frig - The electronic panel went out after 3 months and had to be replaced. Manufacturing Defect - When the repairmen came to fix it, he told me to call Maytag which I did.
They refused to pay for the repair because I called a repairman first, even though the business was Maytag certified. Even though I said I would cancel the service call they said because I had made the appt. and they recommended I call Maytag, they would not cover the repair. 2. Stainless Steel Dishwasher (Cost over $700.00) - Motor went out after 3 yrs. 3. Microwave/Convection Oven (above the stove)- Convection light out after 4 months. The replacements are not inexpensive.
One other complaint I have is when I bought all my large kitchen appliance Maytag had a $600.00 rebate offer. Even though I mailed all the required documents to the company over 2 months before the rebate ended, I never received my rebate. The explanation I received was that the center that received my documents delayed forwarding them to the proper department that processed rebates and they were received after the offer ended. When I questioned the legality of the practice, I was told that this was all explained in the Terms and Conditions (ie: small print).
Reviewed March 8, 2014
Maytag Oven MGR8670WS1 - Purchased in the Fall of 2011 (along with a fridge... also faulty the freezer stopped working within a year). I've had the oven stop working twice (in 2012). This week (spring 2014) would be the third time. It seems to be a faulty ignitor already replaced having to be replaced yet again. I have never used such faulty appliances EVER and never AGAIN. This is absolutely ridiculous.
Reviewed March 6, 2014
After the waranty ran out, oven failed to ignite. Called repairman who couldn't diagnose problem. Broiler works. Replaced some kind of wire & part for $350. Good for 6 months. Happening again. Paid a lot for this oven.
Reviewed March 5, 2014
I purchased a Maytag electric range model # MER8775AS in Feb 2012. While boiling syrup, the pan overflowed onto the oven door. As I began to clean up the spill I noticed that some of the spill had gotten inside the door on the inside of the oven glass. To remove the stain would require disassembly of the door. I called Maytag and complained of what I called a design flaw and they said, "No, it's your fault for spills entering the door." They even sent a condescending email to me informing me that if I needed to purchase parts, where I could get them. I designed appliances for years and this is another example of poor quality and lack of consumer service. I AM DONE WITH MAYTAG.
Reviewed Feb. 8, 2014
Dinner ruined again... I bought all brand new Maytag stove MERS755RAW, I can only use one area and that has can't move them, the racks fall through. I have burned myself time after time when attempting to pull the racks in or out. Friends arrived and when we pulled cooked dinner out the rack fell through and it was so hot I could not hold it causing the entire dinner to come crashing down and spilling everywhere. I along with my family cannot use it again. Can anyone assist or make a recommendation? New racks do not work as it appears that oven has expanded and the dimension have changed. Do they have a recall or safety repair bulletin?
Reviewed Feb. 8, 2014
Serial Number DY5143500
Stove Top Range valves do not turn. Started with one when we first purchased it and now 3 have failed to work. Maytag will not acknowledge this defect although I have read that this is a chronic issue with this model. And OF COURSE not under warranty. Why can't companies stand behind its products? If you build something faulty and you know it, do right by the customer and fix it. Not a customer for life.
Reviewed Jan. 31, 2014
I purchased my home in 2008 at which time I bought all brand new Maytag appliances, well the above the stove microwave I've had to replace the door handle because it broke off and the oven I can only use the very top or bottom to cook on and I can't move them, otherwise the racks will fall through. I have burned myself numerous times as I can't pull the racks in or out and I found that out cooking dinner and when I pulled it out the rack fell through and my dinner went crashing down and splashed everywhere. Due to this fact I hardly ever use it. I contacted Maytag with no help, told me to buy new racks and those did the same thing so it was a $100. It seems as though the liner can't handle the self clean heat and if you look at my oven, the left side is pushed in. If anyone gets help with this issue please let me know. My model number is MERH865RAS serial # 14348133LX. Oh and my refrigerator is a side by side and I have had to have it repaired twice because my food kept thawing out. That model number is MSD2651KES serial 60869476LV all of these are Maytag products and were purchased brand new from Home Depot.
Reviewed Jan. 29, 2014
Maytag wall oven Model# MEW7530AB01 - We ordered this oven from Home Depot on Aug. 28/13. It was delivered on Sept.7/13. After a self clean cycle, the oven failed on Sept. 24/13. It was repaired on Oct. 23/13. Parts come from U.S. I'm in Canada. Part # W10545255. It hadn't cleaned completely so I used the self clean mode again on Oct. 24/13. Oven failed. Fixed again on Nov. 15/13. Same part. Tested self clean again. Oven failed. Repairman fixed a different part. Thermostat #4449751. Oven still not working, had to order the front fuse again. Part # W10545255. Fixed Nov.19/13. Failed again Nov. 19/13. After not having a working oven for so long, Maytag finally agreed to send a new one. It arrived Dec.5/13. Tried cleaning cycle just to make sure. Oven failed. Same part.
Called Maytag, told them I just wanted my money back. They refused. They would only repair. I agreed to have a repairman from another company come out. I told Maytag what part it was. They sent the repairman out on Dec. 19/13 with the wrong part. I called Home Depot a second time. I had called them after I talked to Maytag. This time Home Depot said they would take back the oven once it was repaired and I could have a store credit towards another brand. The repairman fixed the oven on Jan.9/14. Home Depot picked up the oven and replaced it with a GE and I love it.
The part failing is a fuse in the top of the oven right at the front. Both repairman noted that a lot of heat is in this area during a self clean. When two ovens are having the same problem, I come to the conclusion that it is a design flaw and should be recalled. I only talked to one person at Maytag who was polite on the phone. That was the woman that got me the new oven. Everyone else was rude and hostile. I was even asked why I would clean a new oven. My experience was not a pleasant one at all. I won't be buying any products made buy the Whirlpool Corp. again.
Reviewed Jan. 29, 2014
I purchased a Whirlpool oven. It is still under warranty at present. I used the self-clean oven feature just before Christmas, it wasn't that dirty but I wanted to have it clean for Christmas. The glass panels on the door had no stain or grease on it, until I used the self-clean feature, and now there is black staining inside the glass. This oven is not even 9 months old, and you cannot clean in between the glass. My second complaint which I believe is a very poor design on Whirlpool’s end is that the steam vents are very sharp. When I went to wipe off the black splash panel just under the vent tube, I cut my baby finger twice!!! And it is impossible not to slice your pinky.
I have been working with Whirlpool since this happened, and they finally issued me a new stove. I was to go back to where I purchased this product and pick another stove. So I did this yesterday and checked out all the Whirlpool stoves because the store says I have to purchases a Whirlpool. But every Whirlpool model has the same sharp steam tube vent, and I am presently waiting for the store manager to speak with his higher ups to see if they will let me pick a stove made by a different supplier.
I’m actually really shocked to learn that this could end up being a battle especially after I took the manager to every stove in his store made by Whirlpool and showed him each of the vents and just how sharp those vent tubes really are. You would think he would want to be aware of this and deal accordingly. So I post this to warn any potential customers of Whirlpool to check that steam vent on the left side of the stove, and stay away from it as it is very sharp and you can’t help but cut your pinky finger when you wipe across the stove.
Reviewed Jan. 10, 2014
We purchased our double free standing gas range about 6 years ago. Our top oven went out about 4 years after purchase. We purchased the extended warranty from Sears and it was fixed at no charge. About a year later, the top oven would not work again. We called Sears, our warranty was up so it would be a repair that we would have to pay for. We decided to go with the Maytag repair service since it is a Maytag appliance and we had to pay anyway. The repairman came in and said that the top box that holds the electronic in it had fried wires and it would have to be replaced. So for $480, he could replace it. It was more than likely caused by a power surge.
I just read that this also coincidentally happened to someone else so I find this cause to ask more questions. I also note that the top of the oven behind the burners where there is some sort of vent gets extremely hot (I accidentally touched it and had a blister the next day) when the oven is being operated. This is directly under the box that holds the electronic components. I would think that may have something to do with the wires frying since it is that hot directly below the panel. Could this be a defect in the building of the stove? Has anyone else had this instance beside the one person that I read about on your website?
Reviewed Dec. 30, 2013
I cannot use my Maytag gas range and oven appliance until I can purchase part #W10213446, which your factory website shows as back-ordered until 2020. This means that I can't cook a meal or have the family and friends I've invited come to my home for Christmas dinner. I need your help to provide better customer service than I've received to date through working with the Maytag customer service call center, and the service Maytag parts distributors Reliable Parts and WC May company have received from working through your factory website.
I've owned Whirlpool appliances since I built my home in 1989. When I remodeled my kitchen in August 2010 I chose a Maytag range, fridge, dishwasher and microwave as I'd had a good experience with your products for 21 years. You've built a great reputation for quality products and service, and I hope that you will continue to deliver on the commitment promised in your brand by resolving my problem quickly.
A burner control on my three-year-old gas range and oven (model #MGR6775; serial #D00934496) recently stopped working (a Maytag design defect - several screws were too weak to hold the cooktop at the correct level) and your customer service call center referred me to A&E Factory Service for the repair. A&E service staff have been to my home twice and are unable to fix my stove leaving me without a stove for the past two weeks and foreseeable future - as the necessary part, #W10213446, is shown as back-ordered with no estimated time of arrival. The WC May company let me know that your website shows an ETA of 2020 for this part on your factory parts website.
When the service repairman informed me that the part was indefinitely back-ordered today, I called the Maytag customer service center asking them to locate and expedite delivery of the part. The line staff and her supervisor let me know that they would not provide that service, as I do not have a pre-existing extended warranty contract for the range. I am willing to pay for expediting the part, but they won't give me that option. So I called the parts retailers covering the western U.S. myself to learn that Whirlpool's supply chain is so flawed that it cannot provide a part for a three-year-old range.
Whirlpool's core principles espoused on your website say that founders Lou, Emory and Fred Upton continually improved their washer; they cared about their community, their employees and their customers. They believed that there is no right way to do a wrong thing. It also states that what truly distinguishes Whirlpool Corporation is our commitment to building strong brands and a loyal consumer base. We're focused on maximizing the benefits of our worldwide network of resources, which is unmatched in the industry.
I believe that leaving me for up to two months without a range, so that I can't cook meals for myself every day, and for my family during the Christmas holidays is not living up to your brand promise. Please let me know as soon as possible how you will solve this problem.
Reviewed Dec. 27, 2013
The steam/heat produced by the oven has made the electronic (digital) control panel buckle. Yes! This is a thousand-dollar (plus) stove, and it has warped, through no fault of mine. When I want to cook something, I press the keypad to enter the number of cooking degrees that I want. The problem is, the control board is not working correctly. Regardless of my typing in 350, it will default to 100 degrees and stay at 100.
As a teacher, I do not have a huge income. I was disgusted with my recent repair estimate of $80 for a service call, and a quote of over $600 for the replacement part, plus some not-yet-determined labor installation costs. Calling the "800" phone number for Maytag connected me to some local people working as independent and overpriced contractors in Los Angeles, California. They are not MAYTAG employees, so they are not well-informed about the product.
I miss the time when manufacturers stood by their products, and had factory-trained and authorized employees available to make repairs. I bought this monster Maytag stove from Lowe's. I am disgusted with both companies. I have gone online to research buying my own part and hiring a local yokel to put it in. Most everyone I have encountered has been a rip-off artist. I am teaching your kids and grand kids to read and write, and you don't want to help me repair my stove without price-gouging. I can use the burners to some stove-top cooking. Life has become a hassle without being able to cook.
Reviewed Nov. 20, 2013
Almost one year to the date of purchase, my Maytag glass top range stopped working. The oven is still operational, but the range top does not work. The knobs turn and the surface lights go on but the elements no longer heat up. Trying to get a response from a real person at Maytag was impossible. I was put through a myriad of prompts that led me to scheduling a service appointment. I called AppliancesMart and got a wonderful sales person who said a service call would cost me 60 to 80 dollars and that he had not heard of repairs below $300 for this type of problem. Needless to say I am very angry and disappointed that I had not done more research before I purchased this item. If I can prevent one more person from making this same mistake, I will get some modicum of satisfaction out of this horrible experience.
Reviewed Nov. 14, 2013
Purchased this maytag oven from home depot November 2011. Oven has been working properly since install. The top burner controls do operate too easy and you can just brush up against the stove and turn the gas on which I seen here was mentioned. My major issue is the stainless steel finish that was applied. It appears that this metal was not properly prepared prior to applying the finish. The oven door is with rust blisters. The metal under the coating is causing this problem. The finish in the other areas is with no problems... No chemicals have been used to clean this oven.
Customer service of maytag stated that this stove only has a one year warranty... so if you buy any maytag just remember one year and when it breaks down the cost to fix will be more than a new defective maytag stove. I will not purchase another maytag product and I do not recommend that this manufacturer be considered when purchasing any appliance.
Reviewed Nov. 13, 2013
Updated on 02/13/2021: Maytag stove purchased 15 years ago for about $500. Replaced "mother board" about 5 years ago which wasn't cheap, but otherwise, stove has performed with no problems and still looks and behaves like a new stove.
Original review: Our 6-7 year old well cared for Maytag range oven recently stopped working. After a service call for diagnostics, it was determined the electronic module controlling the clock and all oven functions was dead. We were told by the Maytag service tech the module cost was 300$. That cost plus labor for less than an hour, plus the 60$ diagnostic visit came to almost 500$ which is close to cost of a new stove. The technician answered yes to my question, "Do you replace a lot of these?" He also said the cause may be power fluctuations making me think that surely there is a way to prevent this kind of failure. So, since the price seemed exorbitant, I wrote Maytag to inquire about causation/prevention, etc. I received a fairly prompt and polite reply with totally no explanation. I wrote another email with relatively the same results. I don't recommend buying an electronically controlled Maytag stove.
Reviewed Nov. 11, 2013
Bought a new maytag gas range march 2013 model #mgr8674ab. The oven would not light at all. Would just click. Still under warranty. Called the service. They came and had to replace the controls in back. 2 months later the same thing, only this time it comes on and goes right back off. Then a week ago got it to light, used the oven and tried to turn it off and it would go off but immediately light up again. Scary to say the least. Another call to service. They are coming tomorrow. This is November 12 2013. I would not buy another maytag gas stove. There is something terribly wrong with this model.
Reviewed Nov. 5, 2013
Electronic control board fried after 3 yrs on Maytag Gemini range - certain buttons on control board would not set for ovens. Called Maytag, said was not covered, past 1 year warranty. Recommended repair shops, all overpriced. The piece cost between $300-500 for a 3 year old stove. Cheapest repairman wanted 90 to install piece. Ordered piece online and replaced it myself with help from YouTube video. Maytag has lousy repair records lately. Of 4 Maytag appliances purchased in 3 yr kitchen remodeling… already had issues with 3 of them. Do not recommend Maytag anymore!
Reviewed Oct. 30, 2013
All in all I have liked my electric range, but I have 2 issues that I am having trouble resolving. I bought the range in 2003 and to find the model number I have to pull the range out from the cupboards on each side which would be extremely difficult under the circumstances. The reason I want to get the model number is so that I might find replacement parts for the door's edging that has flaked and rusted and is quite unattractive.
Reviewed Oct. 1, 2013
When I went to whip down the small shelve under the knobs, I cut my finger on the sharp metal. Was told that is the oven vent. Checked out your instruction book and found NO mention on that being a danger and to take care when cleaning. If I had been informed of that sharp metal piece I don't think I would have looked at your stove. The metal has razor sharp edges on both sides making it almost impossible to get too close to cleaning it. That shelf is a nice place to collect dust, grease and food boil overs and now I have to be extremely careful about cleaning. Thanks to someone's not thinking in their designing. The stove is what I wanted other than that one fault.
Reviewed Sept. 26, 2013
I am fairly happy with this range's performance. I do have a couple of issues on the design. I would like to be able to simmer at a lower temp on a front burner, as I use a large stock pot and a pressure canner occasionally. The smaller BTU burners are on the back and the large pots do not fit over them. I haven't noticed any problems with the upper oven's performance...seems to do what I ask it to, including the broiler. I have not tried the lower oven or the convection feature at all yet. Nor have I had to use the self-cleaning feature, yet...almost afraid to after reading other people's nightmares, though.
My biggest concern is the lack of safety with the knobs on the front of the stove top. Several times, the gas has been turned on by my cat simply walking across the front of the stove and stepping on a knob. This allows gas to leak until I notice. It happened again early this morning just before 4:00 am. I was awakened by a smell, which I thought was a dead mouse somewhere (we live in the country in a 100 year old house - mice do get in, thus the cats). I searched the whole house, looking for a dead mouse, until I finally walked into the kitchen and heard the hissing from the stove. I'm glad I didn't try to light a candle while I was still thinking "dead mouse!"
After turning off the gas and removing all of the knobs, I opened all the windows to let the house air out. I SHOULD NOT have to remove the knobs every time my stove is not being used! You do have to depress the knobs slightly to ignite the burners, but it's too easy. Obviously, the simple act of a little cat putting its paw on the knob is enough to open the gas. This is a serious flaw that could kill someone! Something needs to be done to correct this before someone is killed or a house full of propane or natural gas is ignited and explodes!!! I will be reporting this to Maytag and hope that they will voluntarily issue a recall to have this problem fixed...Wish me luck.
Reviewed Aug. 23, 2013
Maytag range model mer8875ws - Glass top broke on brand new oven over most used burner then glass spider lined out from there. Wife called Maytag and they told her that it broke from the impact of something dropping on it. I guess the man was psychic because he had no picture of SO CALLED IMPACT SITE. Now they won't replace or fix range, ** Maytag. Paid 699 for range they want to charge me 900 to fix. MMOOORROOONNSS! Like ** that's how big business treats everyone now. That's how big business treats people these days.
Reviewed Aug. 21, 2013
The paint (stainless steel) on the top panel surrounding the digital screen is deteriorating from the heat and steam from light cooking. This happened the first time I used one of the back burners for light simmering. I purchased the range in December 2011, but had not used the back burners because I don't cook large meals. The black paint on the range top is also easily scratched when moving the grates for cleaning. This product has defective paint and Maytag has NOT responded to my questions sent to them by email. I will never purchase another Maytag product NOR will I purchase appliances from HOME DEPOT again. Home Depot should not sell shoddy products!
Reviewed Aug. 19, 2013
If there was a zero star rating available, that is what I would select! We purchased this range along with a complete kitchen ensemble for a remodel of our kitchen in December of 2011. Within a few months of purchase the enamel finish started blistering, flaking and peeling. Upon contacting Whirlpool Corp about the problem through their online chatline, email, regular mail and phone, we were informed (quite rudely I might add) that Whirlpool does not warranty cosmetic deficiencies over 30 days after product purchase.
This is American Quality?? Since this has occurred the retirement home we are building will have no Whirlpool Corp products in it which includes: Maytag, Whirlpool, KitchenAid, Amana, Jenn-Air, Brastemp, Consul, Bauknecht, Gladiator, or any of the product lineup from the Chinese company Hefei Sanyo which they are buying. The attached photos were taken in May of 2012 and since that time the product finish has only exponentially deteriorated.
Reviewed Aug. 13, 2013
My oven smelled for weeks after being installed. The first time I self cleaned, the oven stopped working and the door remained locked. It took weeks to get it repaired because we needed a part that had to be ordered. The second time we self cleaned, the oven smoked, set off smoke alarm that had to be disconnected, the control panel bulged, and the door locked. It was Sunday. I wrote a nasty email to Maytag. The service man who came Monday could not unlock the door, and said he had to order a part and would return the next Tuesday if the part arrived.
Next, I had warranty issues. I had to get a copy of the purchase receipt from Home Depot to prove that the oven was still in warranty. Out of the blue, my phone rings on Thursday and it was Joe ** from Maytag in Michigan. He had read my email, said he was sorry for all the problems, and if I did not mind waiting 2 to 3 weeks, he would send me a brand new oven, would have it installed, and would have the old oven sent back for inspection. I did not mind (although there is only so many things that can be grilled or you can bake in a toaster oven). Three weeks later, I have my newly-installed new oven with its new, year-long warranty. Thank you Mr. ** and Maytag for the great service.
Reviewed July 18, 2013
We do not use the range daily. Our household consists of only two persons. First time we operated the self-cleaning feature on the oven the outer pane of the double glass pane door had what appeared to be grease stains and dirt. In as much as it is a SEALED double pane glass door there is no access to the outer pane to clean it. The double range was only 16 months old and was purchased at RC Willey in Henderson, NV. We also purchased ALL Maytag appliances for our kitchen i.e. refrigerator, dishwasher, microwave, washer and dryer on the same date. In addition we purchased furniture for the entire house at RC Willey.
The Service Department at RC Willey advised me to access the Whirlpool website for assistance or to call an independent service repair contractor at my expense. THANKS MAYTAG! After having had your laundry appliances for over 30 years, without any service problems whatsoever, I was lulled in a false sense of security over the quality of your appliances. Now I have a household full of Maytag appliances and am at the mercy of independent service repair contractors.
Reviewed July 15, 2013
I owned my double oven Maytag Gemini for 14 months and I was absolutely satisfied with it. I was running a cleaning mode on the bottom oven and the lock froze. I have tried everything with it to unfreeze it, including the suggestions offered on the internet. I haven't been able to do it on my own and I cannot afford to hire a repairman. I called the help line offered by Maytag (after waiting for 32 minutes), the representative actually laughed at me when he found out it was past the 12-month warranty. Though this laugh may be unusual, I feel it is very indicative of the way Maytag handles any problems; Maytag doesn't stand behind their items, they are now built shoddily and they could really care less about retaining their customer base.
Reviewed July 7, 2013
Haven't even used the range yet and the paint is peeling off of the top. I have had the repair guy out. The new top piece of the range arrived with peeling paint also. I put in a claim to have the range replaced and was told they would contact me in 24 to 48 hours. That never happened and so I called again. They said that they would call and, of course, it didn't happen. I paid $1,300 for a stove that looks horrible with the paint is peeling off of it. What kind of ** is Sears selling? Maytag is owned by Whirlpool and nobody wants to make this right.
Reviewed June 21, 2013
Wow, my dream oven, or now nightmare! I purchased a Maytag dbl oven MGR6775BDS in 2007. The top oven stopped working first after about 3 years and this week, the bottom. I cooked a meal on Monday and Wednesday. Without notice, it would not go past pre-heat. I have called several people and they all act as if this was a truly unique situation. Since I have been out of work, both my regular and extended warranty have expired. I had good faith in a product that carried the name Maytag and the fact that it was on "sale" for $1,200. I didn't know I had so much company. Yeah, I was told I could purchase a repair warranty for the sale price of $340. Oh yeah, I replaced a 20+ year old oven for the new and stainless dbl oven of my dreams.
Reviewed June 10, 2013
We purchased a $700 Maytag range 2 years ago and recently the oven did not work. After a Maytag authorized tech came out and checked the unit, he proclaimed the circuit board was bad and needed to be replaced. Since these ovens only have a 1-year warranty - regardless of the price you pay - he said it would be over $450 to repair it. When I asked why so expensive, he stated that they don't price the parts - Maytag does. I decided I could buy a new range for that price and get one with a warranty so I passed. I then decided to contact Maytag because I was very disappointed that such a reputable brand would prove so faulty.
After writing a very polite letter and emailing customer service, they replied with a pack of lies. They stated that they have no control in what the service company charges for parts and failed to offer any assistance. They did not offer any solution except to say, "Sorry". Well, you can bet that I have already spread the word to all my friends and associates about this experience and my Facebook page lit up with comments after I posted it. I will never buy another Maytag product and will make it my mission to spread the word. I had a similar issue with my brand new HP laptop but after contacting them, they immediately reached out to me and offered to pay for part of the repair!! That's how you take care of your customers.
Reviewed June 8, 2013
We purchased a Maytag gas range, only to have the paint wash off the front trim of the oven door. The digital panel went out in the second year of use and is apparently expensive to replace. After going through reviews by other owners and discussions with repairmen, it was determined that these panels only last about a year and are defective. This problem is extensive with Maytag. My brother was a repairman for them and dropped them due to poor quality of workmanship in appliances and their dishonest approach to warranties. I should have known better. Don't ever buy Maytag!!!
Reviewed May 24, 2013
I bought an off-white or light cream color gas Maytag stove about three years ago. When I first used it to boil some water for tea, the light colored grills turned black. And this is without cooking a full meal, merely boiling water. After a few more uses with light cooking, and a few spills on the cooktop, I discovered that it was simply impossible to clean. The glass on the oven door became discolored with the first use, and is also impossible to clean. I purchased several types of cleaning items and sponges, and nothing works. This is a disgusting stove. I hate it and I wish I never bought it. I will never purchase a Maytag anything ever again. It's the poorest and cheapest no-quality item - a total waste of money.
Reviewed May 21, 2013
This range and oven get unsafe, very hot on the surface and sides. Also, first time we used the oven, our oven mitts and bbq tools caught fire in the storage drawer.
Reviewed May 10, 2013
I purchased Model #MGR7661XB (Gas Cooktop and Oven) in November 2009. From the very beginning, we realized it was a mistake and looking back, we should have sent it back.
The finish, both on the stove as well as the burner racks (the removable grate that the pan sits on when cooking) has some sort of coating that instead of repelling grease and food seems instead to actually attract it. Any hot liquid or grease actually seems to melt into the finish and becomes impossible to remove. Essentially, our stove was ruined within the first week. We have even tried putting a scouring pad on a wooden spoon and scrub with as much force as we can muster - to no effect. Short of using a putty knife, and completely destroying the finish, I can't think of any way to resolve it.
As for Self-Cleaning ... yeah, right. Use for entertainment purposes only. It doesn't clean at all.
The latest issue is now the oven lights about 20% of the time. The broiler still works and we have discovered that we can "trick" the stove by allowing the broiler to heat up the stove to about 200 degrees first - then, when the oven is already hot, the oven part will ignite.
Speaking of igniting ... from the beginning, this stove has the loudest ignition system I have ever heard. You can hear it ignite "click/pop" from two rooms away and the oven cycles on/off every 10 min. or so. It is very annoying.
All I can say is, never again will I buy another Maytag. This was supposed to be the "upgraded" sealed burner model (which also is impossible to clean). This stove is only 4 years old but it was a mistake from the beginning. Like I said, I should have returned it after the first week.
Reviewed April 26, 2013
Maytag gas range model #MGR8670XS 1 - I would not recommend this range. We bought it new and when I used the self clean oven, it did not work. It took four months to get this resolved. I self cleaned again, and I had to clean the oven by hand. It did not clean very well at all. I wish I had my old oven back.
Reviewed April 13, 2013
I bought this Maytag oven (MEW 7627HB) to replace a 20-year-old GE double oven. Upon the first use, I found that it has noisy cooling fans which run continuously as soon as it is turned on and, for some time, after it is turned off. These fans make an irritating, loud, whistling noise. The dealer responded to my complaint, pulled the oven out and performed a complete system test. He then called engineers at the Whirlpool factory, who told him that the fans were a recent redesign made because the previous design didn't satisfactorily cool the electronic control circuit and that there was nothing to be done about the noise. After several weeks, the oven, when in use, continues to stink of overheated electronics. I fear it won't last long.
Note that my old GE model, which also had electronic controls, didn't run a fan at all unless both ovens had been on for some time or the self-cleaning feature had been on for a while. And it didn't make a loud noise.
Reviewed April 4, 2013
Maytag in general has gone from being reputable in the early 70's to being the epitome of a rip-off company that sells junk, then refuses to stand behind it. I have a Maytag Washer and dryer. The washer continually goes out of balance and spins across the floor. Repair people tell us that our floor is not strong enough - funny, our new Samsung washer has no apparent issues with the floor or anything else. Our Maytag Gemini is a piece of crap. The ovens do not work or heat up most days. Maytag pushes replacing an EOC board at $800.00, but then the part is not available. Stove is not even six years old. Maytag is a synonym for "junk".
Reviewed March 4, 2013
Maytag stove MGR7662WW - I purchased this stove about 4 years ago. Now, the stove will not light. I called in to Maytag only to be told I must pay a service fee or purchase a repair manual. It’s very strange. My old Kenmore lasted 22 years and here I thought Maytag would at least last 10 years less than half the life of my old stove, realizing products today are not what they used to be. Maytag, the dependability people, I guess that old Maytag commercial where the Maytag repairman is so bored claiming no one needs service for a Maytag product is really false advertising. Buy American products; I’m not really sure who is the current country who is home to the great Maytag corporation. I guess me and my wife will spend another $700 on another brand stove and try this process all over again, hopefully not again in approx 4 years.
Reviewed Feb. 27, 2013
I totally understand the technology age. We need to move forward as a country and keep up with modern technology. But somebody please tell me why this means companies have the right to not stand by their products? Why do consumers have to pay the price for bad products and companies leaving us high & dry? My husband & I were excited to redo our kitchen. We bought all new appliances in November 2011 - all Maytag. In December 2012 (13 months after we bought them), we started having issues with the oven. The oven would not maintain the proper temperature. We called a service man in January 2013. He deduced it was the computer board so he replaced it. Cost to us - $350 (including service call and labor).
Now, less than 2 months later, the same problem. Maytag, Whirlpool, Kenmore - whatever company you are now - rest assured, you will not survive if you continue to produce shoddy products and refuse to back them up. The service man is to stop by again tomorrow. I refuse to keep plugging money into a product only 15 months old. I will not buy another product from you again. I just hope the dishwasher, microwave and fridge make it to at least 5 years old. Isn't this funny? My grandma has a Maytag washer & dryer - 35 years old. You sure can't say positive things about your products today. Good luck to your future - you'll need it.
Reviewed Feb. 26, 2013
I purchased my Maytag double oven (MEW6627DDB) in November 2008. In January 2013, with a setting on 375, it heated to 440 in 15 minutes. The repairman said $650 because it needs a new control panel and 2 new sensors, one for each oven. I contacted Maytag as I felt this oven should not have gone out in 4 years. I spoke with Ebony and then a supervisor, Vana. Basically, I was told that since I didn't purchase an extended warranty, there was nothing they could do. While I have a freezer 40 years old and still going strong, I realize that appliances manufactured many years ago were much more reliable.
I feel that Maytag should stand behind their products and should have offered to send me replacement parts. I know I would have had to pay labor for installation. Their answer was I should have purchased the extended warranty. However, one should not have to purchase extended warranties for products. I had every confidence in Maytag. Why else would I have purchased my first Maytag product? I should have stuck with Whirlpool, which I was recently told, now owns Maytag. Maytag customer service personnel were extremely unhelpful. I wonder how many Maytag employees purchase extended warranties for their appliances or if they're smart enough not to buy Maytag.
Reviewed Feb. 9, 2013
From the beginning, the blower motor (for the control panel? never needed one before) was too noisy. I just bought the oven from Lowe’s. They sent out a repairman. He replaced the motor, but has exactly the same level of noise. It is bad design/engineering. I'm going to try some other brand. One problem is that you can't listen to the fan noise before you buy the oven and install it. And there are no decibel requirements or ratings. Industry regulations need improvement. Model MEW7527A, bought new in Dec. 2012.
Reviewed Jan. 31, 2013
I purchased a new Maytag range (gas) in June of 2012 - 6 months ago. I have had the same problem many others have had (as I've just read) with the toxic smell every time I used the oven. I was told it was just the chemical burning off from being new. I have never owned a new oven so I took their word for it. On Christmas day, my kids and I were going to bake cookies and set the oven to preheat. Flames and black smoke were shooting out of the range, and the fire department was called. Even after the fire department put out the fire and removed the stove from my kitchen to my front porch, they spent more time investigating the situation to make sure my home was safe than the "certified Maytag repair person" that was dispatched out by Maytag to service the range.
This stove is only 6 months old and still under warranty with Maytag. The service person they sent out did not take the stove apart and spent less than 5 minutes looking it over; then he determined that it was a grease fire caused by "owner’s negligence". I disagreed with him and told him I have been cooking for many years and thought he did not do a thorough job to determine the problem with the range. He got very upset with me, took his bag and left without leaving me a service slip. I asked Maytag to send someone else out and explained to them that this service person did not do a sufficient job in examining the range, nor did he perform any kind of "service" to get the range back in working condition. Maytag claims they will not send anyone else out, and there is nothing more they will do for me. They say it is my fault it caught fire; and if I want it fixed, I have to pay for it myself even though it is still under warranty with them.
My stove is still on my porch where it has been since Christmas day. I then visited Maytag's Facebook page and corresponded with others whom have had similar issues with their products and the lack of customer service from this company. Maytag has now blocked me from commenting on their Facebook page. The customer service rep on that site asked me to email her all my information about the range and my issues with it, and she assured me she would respond to the matter. As of yet, I have heard nothing back. I am terribly dismayed by the way I have been treated by this company, their so-called certified service technician, and that they do not honor their warranties or stand by their products. I am cooking for a family of 5 in a 12-year-old microwave (which is not a Maytag by the way) after spending over $600.00 on a brand new range.
Reviewed Jan. 31, 2013
We purchased a Maytag Gas range MGR8674AB in November 2012. The contents of the drawer (oven mitts, trivets, hot pads) caught on fire. As we pulled out the drawer, it scorched the front of the range.
Reviewed Jan. 22, 2013
I purchased the gas stove in June of 2012 from Home Depot, along with a Maytag microwave (Model MGR7662WB4). Home Depot installed both items. After trying to reach into the microwave about the stove, the knob would turn itself on with me brushing up against it. This happened several times, and one time the flame shot up and I almost got burned. The last time it happened, I did not realize that the knob was turned very slightly and gas was coming out of the burner for several hours. If it were not for a friend stopping over, I would not have considered the odor being from the stove. I assumed that the drains were probably backed up and started to add cleaners to the toilet bowls. I had to open the windows for several hours to get the smell out. So I called customer service 2 times. The first person said I would have to pay for the call if the problem was not Maytag and I said, “Forget it.”
Then I went into Home Depot and the salesperson in there gave me another number to call for service. They came last Friday and said that he had seen at least 10-15 calls about this and since the unit was working as "designed" and no recalls, there was nothing they could do. “Just wait and see if a recall would be put into place and I would be on the list to fix it. In the meantime just keep the knobs off (which I was doing already out of fear).”
My sister just bought a Whirlpool gas range this summer as well and asked if I could try her knob and it worked perfectly. Again I called CS and was told they could not send me those at no charge and that it would cancel out the warranty. So I asked her what I have to do before I or someone else gets injured and she said that until there was a recall, there was nothing they could do. I told her I was going to contact Consumer Report as well as Pam Zekman on Channel 2 news in Chicago. End of story; I still have the problem and no knobs on the "new" stove. Anything you can do to help please contact me, and thank you in advance.
Reviewed Jan. 3, 2013
After only 4 years, the door handle of my $1200 range simply fell off. This seems to be a common problem with this range (Maytag Gemini Electric Double Oven), but what is inexplicable is why a part that perhaps is exposed to the most amount of pressure on a daily basis (opening and closing the oven door) would be held on with a plastic fitting! It seems like planned obsolescence to me. Apparently, the part is $100 (once shipping is included) from Maytag and for that I get the pleasure of taking the entire door apart to install it! Garbage.
Reviewed Dec. 28, 2012
I purchased my Maytag gas range (model number mGR7665WB) on Thanksgiving 2011! It worked fine until May 2012. Then the bake function just stopped working. If I select bake, the temperature fails to rise above 100F and a sickening gas smell fills the kitchen! PC Richards, where I purchased the product from, sent a repairman who took two weeks and two visits to fix the part! Everything was working fine until six months later during cooking for a full house on the day of my daughter's birthday party. Same problem, bake function failed again along with gas smell!
I was pregnant at the time and very worried about the gas smell! We had to leave the house a few days after that due to the hurricane and when I returned, everything worked great for a few weeks only to fail on Christmas Eve leaving me to cook the meat for our Christmas Day dinner in a neighbor's house, highly embarrassing and inconvenient! Now Maytag and PC Richards are only able to repair at a high cost to me which I can't afford and feel I shouldn't be responsible for as this product has been consistently unreliable and possibly dangerous. I am especially concerned about the gas smell as I have a newborn and a 3-year old in our small apartment!
Reviewed Dec. 26, 2012
We too bought a Maytag range (MER5755QAW) approximately 5 years ago. While making Christmas dinner, it quit working. The oven would not heat. Too bad it had to quit that day (or at all for that matter). Unfortunately, every single appliance I bought for my house 5 years ago is a Maytag appliance! The microwave quit last month and I have yet to replace it. I bought Maytag because for the longest time it was such a positive household brand name. Unfortunately, with 2 appliances less than 5 years old and out of warranty, I will never purchase one of their products again! I will spend the extra money and go with LG especially after reading some of the reviews on here on Maytag’s products (there are over 192 complaints on the Maytag ranges and ovens alone on this one forum).
Reviewed Dec. 24, 2012
I can see by the comments on this page that the letter I sent to Whirlpool was in vain. I purchased a Maytag double oven gas range (MGT8775XW00) from our local Lowe's. We were remodeling a home we had purchased. Unfortunately (as anyone who's been involved in home remodeling/renovation knows well), it took much longer than I thought it would before range could be installed. It was several months later before it was installed. First time I tried to use the top oven, it would heat to set temp (I assume) and then shut down. The larger bottom oven had erratic heating. I tried adjusting oven temps but it was a guessing game. We had Fix-Rite Corp out twice and they were puzzled by the problem. Two times, they replaced the control panel.
After the second repair, it was decided the only thing to fix the kitchen was a complete gutting, new cabinets and floor. The oven was pulled out before I had a chance to use it again. By the time we got the kitchen finished and range reinstalled, I discovered the oven still had the same problems and the broiler would ignite sometimes and when it did, the flame would go out after 30 to 60 seconds and would not come back on. By this time, we were past the one-year warranty. After the first repair did not work, I tried to get Lowe's to take it back and assured them I would purchase another range from them. They said they could not do that. Now I can see I'm going to end up buying another range. Be assured it won't be Maytag and it won't be Lowe's. I also own and use Maytag washer and dryer.
Reviewed Nov. 12, 2012
We have had the oven, a Maytag Gemini Double Oven model mgt8775xs02, for 3 weeks now and I am so upset. First off, I became violently sick from the oven when we first used it. I had a horrible headache and then nauseousness and then the worst stomach problems I have ever had. The toxic smells coming from the oven were too much for me. We had every window open. I looked online and found other people who reacted the same way to their "new oven smell". But now we are on the 4th time using the oven. We did a self-clean and I thought that would help but no, it smells like someone is pouring gasoline into my home. I smelled it in pockets throughout my house. I have had the gas company out twice and a repairman. They all cannot figure out the problem. I looked online to see if other people were having a gas problem from this model and I am not finding it. It is horrible. I feel like I am being poisoned. I have not had a working oven in 2 and half years and I was so excited to get this oven and now my new oven is making me so sick. I am not sure what to do from here.
Reviewed Oct. 12, 2012
The unit was purchased in 2010. Within 6 months, the keypad is not working. Lowe's is unwilling to resolve the issue. The repair tech called in and replaced the memory board, $250.00. Three weeks later, same problem. The touch pad was replaced, $243.00. About three weeks later, same problem. The unit was unplugged. I can't afford to repair the unit and can't afford to replace it. Six months later, both the memory board and touchpad were replaced, $480.00. Three weeks later, same problem. The unit is in the trash and I will never buy another Maytag product nor will I, as a general contractor, ever install a Maytag product in any project that I am engaged in. Maytag is totally unwilling to resolve the issue. Extremely not customer-friendly.
Reviewed Oct. 5, 2012
This model MGR5875QDW range is very difficult to use. When you press "broil" for instance, the display says "set." There is absolutely no indication of how to set. Therefore, no "broil". The same thing happens when you try to use the "clean" function. It is virtually impossible to use the control panel; it is just too difficult. Therefore, most of the functions are not usable.
The kicker though is that the handle comes off. During the extended warranty period, a technician came out and fixed it. The toughest part of this job is to get the oven door back on. I tried for 2 hours everything I could think of. Then, I got an idea to use Maytag's live chat. They told me that I would have to call for service and pay for a service call to get the door back on. I told them that their "clean" cycle is too painful to use, so I am assuming I am not the only one who has removed the door to clean the oven. Pay for a service call every time I want to clean my oven or fix their defective handle design because the handle falls off every 2 years? That is not acceptable.
Reviewed Sept. 20, 2012
We have a Maytag Gemini Double Oven Range Model MGR6775ADW. This is a gas range and it was purchased in 2006. This past Saturday afternoon after cleaning the dishes, the igniters on the range starting ticking on their own. I checked to make sure the knobs were not on and they weren't. The ticking finally stopped after about 2 minutes. After the ticking stopped, we planned on going out for a walk. Fortunately we didn't. In about 10 minutes after the igniters quit ticking, the range burst into flames. Flames were in the top oven and shooting out the vent holes and the holes where the knobs are located. Coal black smoke was also pouring out of the vents.
I quickly pulled the stove away from the wall to prevent the cabinets from starting on fire and I pulled the plug to shut off electricity from the stove. The flames subsided shortly after pulling the plug. The kitchen and house smelled of burning wire insulation and plastic. After doing some research on the internet, I found out that many other people have had the same problem. I reported this to Maytag Customer Service and they wanted to send a repair technician to fix it. I told them I didn't want it fixed but wanted it out of my house. I told them I didn't trust the range since some people reported they had it fixed and the fire occurred again.
I wouldn't be able to sleep or go out anywhere knowing that the kitchen range could erupt into flames at any time. The factory authorized repair technician, from A&E, did come to inspect the damage and to report back to Maytag on his findings. He admitted that he wouldn't even trust the range in his house. After paying $1300 for this range and only getting 6 yrs. of use, I feel that we deserve some restitution from Maytag on this badly designed and dangerous piece of equipment they have been selling. Do not buy the Maytag Gemini range. This is a bad and dangerous product.
Reviewed Sept. 15, 2012
In a way, l feel fortunate and you will read why in a minute. l have been reading Maytag complaints specifically looking to see if what happened to me has happened to others. Apparently, it has. We purchased our Maytag range, model MER57750AB, in 2005. We too have had some repairs done under warranty. Unfortunately, we live in a day and age where technology isn't always our friend. The old appliances that were not electronically driven lasted forever; today's appliances do not. However, when something with potentially serious consequences happens that is not technology related, it rates in the 'who is the idiot who designed that?' category. I am talking about the exploding exterior glass oven doors.
Two weeks ago, the oven door handle on our range came unscrewed on one side. I continued using the appliance, planning on repairing it myself when l found the time. (I used to tinker around the garage with my dad when I was little and therefore, I have great repair skills in several areas.) Last week, I was standing in front of the stove when all of a sudden, the glass panel dropped from the door! It landed straight up on the floor and fell forward so the top edge of the glass landed on my toes (the toes that I had surgery on for six hammertoes last November and are still sore!). Needless to say, l was shocked that this happened, and even more so, I was grateful that it did not break or either of my two grandbabies were around at the time. Then, I looked at the glass and saw that it was attached to the door using only eight small pieces of double sided sticky mounting foam. I mean small! As I said before, idiot!
Did they not think that the heat from the oven would eventually wear out the ability of the tape to do its job? I gave up reading after I found enough complaints about the mishaps with the glass on the oven doors to realize that there is a definite problem here. I did not see where the glass fell intact, as mine did. Therefore, I am suggesting that the exploding glass panels more than likely gave way, as mine did, and shattered when they hit the floor. Should there be a product recall for this? Absolutely! The question is how does a recall get put in motion? As others have stated, this could have been a horrible disaster had little ones been around. I pray that doesn't happen to anyone.
Reviewed Aug. 24, 2012
We bought a Maytag Gemini double oven in June 2007. It has been a problem from day one. It arrived with a damaged door. They reordered and replaced it. Through the next few months, I became very discouraged with the oven. I bake a good bit and was always used to an oven with fairly accurate temperature. This oven will not reach or sometimes just won't maintain a steady temperature. After a couple of service calls, I gave up. I now raise the temperature setting about 50-75 degrees higher that the recipe requires.
Naturally, I don't always get the best results. However, that isn't the thing that really bothers me. These ovens have three ignitors. About every six months, one breaks. The cost is over $200.00 each time. The ovens/broiler are highly unreliable. After mixing up something or on an important holiday, one may find that the oven won't light. There's no warning! It is simply gone. I will never again buy a Maytag! I called Maytag and questioned them about the "lemon law." I was told that the same piece had to break three times in one year. That is crazy, when the entire thing doesn't and has never worked well.
Reviewed Aug. 19, 2012
We bought a Maytag gas range in Feb of 2011. Shortly after that, we started having an intermittent problem with the oven not maintaining the temperature. It sometimes would not heat up to the proper temp or sometimes would get there but not maintain it. We have had several service calls all for this same problem. Each time they would replace things... nothing worked! We called Maytag and they said they wouldn't replace the unit until the same part had failed 3 times. Well, the service company came out 5-6 different times in the first year and replacing the main panel twice and the sensor and some other thingies I don't even remember. Pretty soon the warranty was running out, so I bought an extended warranty due to the fact that the unit had never been fixed. They sent out two different service companies who also were unable to fix the unit. It is now 18 months since we bought it, and Maytag refuses to do anything since "it is out of warranty" and the extended warranty company will only replace the unit up to 75% of its cost. So yes, we are very angry with Maytag and the way they won't stand behind their product and their total disregard for their customers.
Reviewed June 29, 2012
I bought a Maytag range (MET-8775) last year, because my wife loves to bake and wanted the "double" oven. The oven never did brown properly, despite trying different temperatures and cookware. So, I called the 1-800 number in the manual. I was told they would have a technician come out and check it, and they assured me it was under warranty. The technician arrived, and since it was close to the end of the warranty period, I showed him the receipt for purchase. I got another assurance that this visit was covered by the warranty, before anything was actually done. Well, he checked it out and eventually calibrated the temperature. That helped a little, but still, it doesn't brown very well.
About a month later, I got an invoice from the service company that dispatched the tech telling me Maytag will not cover the visit under warranty. After a long call with Maytag (now Whirlpool, I believe), I was told that since the calibration instructions were in the manual, it wasn't covered! Well, why wasn't the thing calibrated to begin with? And your average customer is expected to have an accurate thermometer/gauge to set it and know whether the temp is off or not? Why was I told twice that it would be covered?
If either the lady on the 1-800 line or the tech who came had told me this wasn't covered, I would have argued a case right then. As it turned out, I had no choice but to get billed for something I was assured was covered. And as I said, it still doesn't brown right; and we had tried different temperatures before. We are preparing a major kitchen remodel, and it's hard to believe that Maytag/Whirlpool would so thoroughly piss off a customer and potential future customer over an $80.00 service call.
Reviewed June 25, 2012
I have a Maytag Precision double oven 850 series. The upper oven handle does not fit snugly and has been broken 4 times. I have had to order 4 new handles because the hardware does not seem to secure the handle to the oven door. There are no problems with the lower oven door.
Reviewed June 17, 2012
I have had this range (Maytag MER8775AS electric range) for 36 days. The "hot surface" indicator light doesn't come on (bulb is fine) and the heat elements turn on and off on their own when I am cooking. 36 days! This thing is junk! I am going to see if I can return it, even though it is outside the 30-day window.
Reviewed June 12, 2012
I purchased a Maytag gas range after remodeling my kitchen. I thought I was getting a good product, boy was I wrong. The ceramic gas grates are so slippery that pots tend to slide off but the real problem is that the racks inside the oven fall when you place pots on them. I tried cooking a Thanksgiving turkey in it and the racks fell to the bottom of the oven. It appears that the top rack and the bottom rack are the only two that stay in place. And it also appears that when the oven is on, the sides of the oven expand so that the racks fall. I have tried to contact Sears as that's where it was purchased to no avail. I will now attempt to contact Maytag directly but it appears that I will also not get anywhere there. I have read at least one other complaint of this exact same type happening to someone else. This is very dangerous. Do they really want a lawsuit?
Reviewed May 17, 2012
I purchased a Maytag self-cleaning stove in early 2009. Right away, the oven floor finish started to bubble up. I called Maytag service and was told the part wasn't covered. I let it go since it wasn't interfering with the function of the oven. However, in Feb 2012, the oven started turning off in temps above 350. I called Maytag service again and was told that since I didn't purchase an extended warranty, I would have to pay for the service call, parts and labor. I complained that I never expected their product to break down in less than three years.
I had a private oven service look at it and was told the computer part was the problem and would cost almost $300 to replace; or I could just live with an oven that didn't go above 350 and buy a new one when it broke completely. You can be sure I will never, never purchase another Maytag product or any other product they involved with like Whirlpool. I am done with them and their inferior workmanship.
Reviewed April 19, 2012
The oven range (model number mgr8772wb) will not heat to proper temperature. It runs 35 degrees cold even after the built-in adjustment of 30 degrees. the repairman said it was just a cold-natured oven and we had to get used to it. So if a recipe calls for 400 degrees, you must preheat to 430 degrees. As much as this thing cost, it should cook properly. I must rethink Maytag's reputation. I thought they were the best. Wrong.
Reviewed April 9, 2012
We purchased all new Maytag appliances when we built our house. So far, the stove/oven has quit working and been repaired 3 times; it's always the ignitor. The dishwasher has been fixed twice. The washer no longer spins out as it should. The refrigerator and dryer so far have run okay. I am definitely going to change brands with my new appliances. I will not purchase Maytag again. It's not what it used to be. I will do without oven this time, until I can buy a new one. Also, the dishwasher door has had problems from day 1, and now, it will not close at all. It seems like it's off the hinge. Definitely, it's not the Maytag of years ago.
Reviewed April 5, 2012
I bought a new Maytag stove and it is less than two years old and the oven has already quit working. It only has a one year warranty and will cost about $200 to fix. I am very dissatisfied with what I thought was a good product.
Reviewed April 4, 2012
The control panel broke within the first few months. After that, the burners got rotten over a time period of 2-3 years.
Reviewed April 2, 2012
We had remodeled our kitchen in 2009. Bought new fridge and stove (Maytag). The oven door came off and can't get it back on. No matter how many times we tried, no way can we get it back on. I had to have my son to come and help us. No sooner did we use the handle to open the door off again. This has been going on for 3 years. **, well fed up. I called Maytag about this issue and they told me they would get a repair at my cost. The fridge freezes all the produce, can't regulate the temperature. Never ever will we buy any Maytag product again. Who knows what’s going to happen next? Oh, and the paint is chipping off of the grates of the gas stove.
Reviewed March 29, 2012
The Maytag MGR5875QDW oven does not come up to temperature. It might start, but then it will give 2 dings and show a failure. I have called the 800 number in the manual. There’s no good help. I turned the power off and then on. It’s no help. This a pain in the rear end. That is a kind way of saying it. Home phone is **; cell phone number is **. Call me any time. Thank you. You do not want my wife to go on the internet!
Reviewed March 24, 2012
We purchased a Maytag Gemini gas range last year in April and the extended warranty. The ovens have not worked correctly since we bought it. I never do this type of thing, however, I am just disgusted! I am going to exercise my right as a consumer to express my customer dissatisfaction and share using the social network. I dislike Maytag and even dislike A&E factory service more! I have never experienced such bad service on a new appliance. What is even more concerning and the reason I am posting this warning is there appears to be no recourse! I googled search both companies and the first things that came up were complaint pages. How sad! Buyer beware! If you buy a new appliance, research the warranty provider. It appears that Maytag has laid off the Maytag repairman and went to a lost cost unskilled service provider!
A&E repairman has no idea how to fix the oven. He replaced the part. 4 weeks later, came out and walked in the house and did not even look at anything and ordered the same part again. He told us he would be back the following Friday. He did not schedule an appointment. I called on Thursday before he was due to show on Friday and A&E told me I had no appointment scheduled. They told me to inspect the parts that were shipped. I told them I would not even know what I was looking at! They told me the repairman would be back out between 1-5PM on Friday. No one showed. At 2PM, I called and A&E said the repairman must be on his way because he did not call and say he wasn't coming. But again, he did not show!
I made no less than 6 calls to A&E and Maytag after that! A&E would not escalate the situation to a supervisor and on call number 6, when I finally got to an advocate, they told me to call Maytag! I have taken 4 days off as vacation to be home for the repairs and this last day was the final straw. When I researched escalating paths for both companies on Google, the first thing that came up was whole pages dedicated to complaints for both companies!
Reviewed March 21, 2012
I purchased range in January of 2011. I have had the top replaced and still it looks bad. Every time I use a burner, even if boiling water, I need to use the razor scraper to clean the burner. I’m very dissatisfied. We used to say we would buy nothing but Maytag but not anymore. Tell anyone who will listen how much I hate this stove. Oven does not cook properly, burns most everything I bake no matter if I lower the temp and time!
Reviewed March 17, 2012
Three years ago, we purchased a gas Maytag double oven, it worked fine for three years, then it blew the breaker. When we turned the power back on, we could not turn the oven off. The control panel had to be replaced, dinner too. We had bought the extended warranty, so that was covered. Last week, after four months, it happened again. We placed an oven thermometer inside the oven and it is was higher than the maximum temperature of 600 which the thermometer could measure. We are currently awaiting a new control panel. Maytag used to be a good name, but recommend you to buy something else.
Reviewed Feb. 24, 2012
We purchased a Maytag Gemini with serial number D40941338 and model number MGR6875AD826. It has been a complete disaster. The control panel keeps breaking down, and it's now going to be replaced for the 6th time. I have asked for a new stove when I called the Maytag Extended Warranty Department, and they will not replace this defective product. Please help me.
Reviewed Feb. 20, 2012
Paint bubbling & peeling off appliance: I purchased new double convection oven from Lows (Maytag). One month after delivery, paint began to bubble and peel off. Maytag takes the position that as long as the oven functions properly, the paint is simply cosmetic and the warranty does not cover cosmetic problems. Maytag's position is that even if all the paint peels off but the appliance still functions properly, too bad for you!
Reviewed Feb. 1, 2012
On 9/8/09, I purchased a Maytag ceramic glass top range, model MER7662WBO. The right front dual burner has what look like worms in the burner. The other burners are clear. Maytag has replaced the top three times and the burner once. The top has gone bad again and they are calling this a cosmetic now and will not replace the top. I think there is a problem with the tops. I have purchased my last Maytag product. I buy for looks also.
Reviewed Feb. 1, 2012
I bought Tapan gas stove last year, but all your ranges have a problem. Whenever we clean the range, it never goes straight stay up ,even when I bought from Lowe's Store and I told them they said that defect from manufacturer. You have to correct your manufacturer's defect, I want an answer as soon as possible. Thank you.
Reviewed Jan. 28, 2012
I bought a Maytag Gas Range in January 2010. In January 2012, the wiring caught fire, and now, the oven is unusable. Maytag was not very helpful in our loss of money and product.
Reviewed Jan. 25, 2012
We bought a new Maytag electric range from a local dealer three years ago. The oven element quit working, which shorted out the motherboard that controls the entire range. The cost of repair was $500 for the element, motherboard and installation. We have owned other brands that lasted 20 years and worked fine with no repairs. My folks have used Maytag for over 50 years with no problems. Who and where is this junk manufactured now? China? I will never buy another Maytag product!
Reviewed Jan. 9, 2012
Our Maytag oven (not sure model) in the first year started doing crazy things with the oven computer. The oven would shut off and come back on and the display would be garbled. Also when my girlfriend tried to pull the turkey out, the rack fell off the left side and dumped all the juices into the oven. She almost got burned and there was a lot of smoke. The freakin' rack should never fall off! Also our dishwasher is on its second control board.
I lived by "Mr. Maytag" and his airplanes/helicopters at Crest airpark in Covington, WA. I wish I still did. I'd like to ask him what he thinks of his crappy products. You get nothing for your money anymore. I'm not sure but I'll bet both of my problems with these products have something to do with saving a buck by making this crap in Mexico or some other *** hole. I'm just glad Maytag doesn't make airplanes or medical equipment.
Reviewed Dec. 31, 2011
Fire Danger. We had a power outage and my Maytag gas range/double oven (Model: MGR6875ADS) was dead after the power came back on. We figured it was the control board and braced for the expense to replace it. A few days later, I plugged the oven back in just to see if it would work and it did! The control panel came back on and we were up and running. The good news end there. On Christmas Eve, we came home to a house full of smoke with fire alarms buzzing. A butcher block style cutting board that was on top of the range with Santa's cookies on it was on fire. Twenty more minutes and the house would have been gone.
Reviewed Dec. 30, 2011
Wow! I wished I had reviewed this page before purchasing a Maytag. We bought a new Maytag Range (#MGR5751BDD) from Menard's in March 2008. Within a couple of months, we were out of a stove. I was lighting the burner to make dinner for my family (it is a gas range) and all the burners started making a clicking noise and they caught on fire. Luckily, my husband was nearby and took the fire extinguisher to it.
We thought for sure that the house was going to be gone. We contacted Maytag and they had a guy come out (wasn't the friendliest and cted like he could care less). He stated there was wiring that was bad but because we took the fire extinguisher to it we probably voided the warranty. What? He would submit a report to Maytag.
Maytag reluctantly gave us some money but not near enough to cover the stove that was only a couple of months old. Now, I can't use the new range that is 2.5 years old. It pops and spurts because the regulator needs to be replaced. The bad thing is by the time we pay for a repairman and the new part, it will cost us a lot of money we can't afford. This stinks.
Reviewed Dec. 28, 2011
I am very frustrated and disappointed with all of the appliances I purchased from Maytag, 3 1/2 years ago. The stove has never cooked evenly, and they replaced both heating elements, and it still does not bake properly. I just called customer service, because my pies for the holidays burned once again. They told me there was nothing they could do. I cannot believe a customer that spent this much money with Maytag (purchased a washer, dryer, microwave and oven), gets no help from the company.
The transmission has been replaced in the washer, and is still noisy. The dryer is also very noisy. The stove does not bake properly, and the microwave quit within a few months of purchasing. The quality of Maytag is very poor, and the customer service is obviously poor too, when they said there is nothing they can do for me. I guess they do not care about customer loyalty.
Reviewed Dec. 28, 2011
I purchased a Maytag range (YMER8875WS) on June 20, 2011. When I put my Christmas turkey in the oven, the rack fell! It seems the oven wall has gotten wider in the middle, so the rack doesn't stay in place. I have read several comments online about this, particularly relating to Kenmore ranges. This is a very common problem apparently caused by the oven liner bowing outwards.
Reviewed Dec. 7, 2011
My Maytag (MER7662XQ) oven has stopped working after barely 6 months of use. I filed a warranty-repair complaint and reported the error codes shown: "F1" (faulty touchpad) and "F3" (faulty temp sensor). Although Maytag promptly sent a repairman, he arrived without parts and left within 5 minutes without fixing anything. He said he would order parts. Whenever they were delivered to us, by mail, we should call again to schedule another repair. But he warned he was prohibited from coming out for another 7 days.
So far, I've been without an oven for almost 3 weeks and there has been no action or information. My calls to Maytag produced nothing, except confirmation they show the repair as "open" since they do not actually distribute parts, and the repairman is with an outside company. A terrible product and a worse service! I would not ever buy another Maytag product and recommend that no one else does either.
Reviewed Nov. 22, 2011
My built in electric double wall oven, Model MEW6630DDB, convection on the top, has been the most frustrating appliance I have ever owned. It has never kept an even temperature. It has been repaired several times and still does not keep an even temperature. It takes 14 hours to cook a 20 lb. turkey and baking cookies are not even an option. I have complained to Maytag and have paid for repair services. Their solution buy an extended warranty which is absolutely insane because they haven't been able to repair it since it was new over four years ago.
Reviewed Nov. 19, 2011
I bought a Maytag MGR5605WW range on July 3, 2011 and it took till mid August before I received it. Right away I noticed when I put a pan on the grates, I had to be careful so they did not slip off. Dangerous! Then I made a pizza, and when I pulled the rack out of the oven, the rack tipped down and the pizza slid down on the oven. Danger again! I went over to Menards and they gave me the number of A&E (1-800-771-3029). I called them when I got home and an A&E person said they would call me back.
After a few more calls, no one ever called me back. I went back to Menards. They said I need to deal with Maytag. I am very concerned with the racks, and so is everyone else. They are cheaply made. Tonight I had a family member place the frozen turkey on the rack and it bowed down! Danger again. The grates have a few chips. This is a nightmare. What a piece of trash. I’m trying to get someone to respond. This stove is dangerous to my well-being, and I have no other choice but to use it.
Reviewed Nov. 10, 2011
I was in my bed and lights and TV flickered. Then, I heard a small explosion and my dogs went crazy. I went into the kitchen and my Maytag Gemini stove was smoking and smells really bad. I unplugged it. The sockets and the one close to it no longer work. My house stinks now. What happened? I have had this stove for a few years but it is not used often except during the holidays.
Reviewed Nov. 2, 2011
I purchased Maytag gas range in March 2011 at Home Depot, Model No. MGR5605WWO. I received the product in May 2011. The porcelain on the grates chips away leaving large grooves in grate, which affects cooking efficiency, (the fire burns erratically). First, I called 1-800-688-9900. The grates were replaced. And then same problem, it was replaced again, and again the same problem. The warranty to cover stove was extended by 6 months. The enamel on the round magnetic cover for the burner is also chipping away. I was told that this chipping of the enamel is a cosmetic problem and does not affect the functionality of the stove problem.
A repair technician was sent out at my request to see firsthand the problem grates. I was told by him that if it occurred again, the manufacturer needs to be made aware of the defective grates. He noted that the enamel covering on the grates was not uniform. I have been told by Maytag supervisor today that she will get back to me within 3-5 days and let me know what is going to be done. I have had gas ranges before, but this is the first time this problem has occurred and its continuation is unacceptable. Is there anything further I can do to ensure I have stove grates that do not chip continuously?
Reviewed Oct. 21, 2011
I bought all new Maytag appliances for a new house built 2 years ago. The oven fan, while in warranty, began coming on in the middle of the night. It would turn on, cancel, began not working, and then the ticking noise began. Maytag sent 5 different service people out, sometimes without the part. We are afraid to use it now and have turned off the breaker for it. Now, it is turning itself back on again. Maytag says we must now pay for any repairs/service calls as it is out of warranty. It was not out of warranty when all these troubles began.
I called Maytag customer service today and could not have talked to a less customer friendly person. She didn't care that it was in warranty when the trouble began. It is out now and is our problem. There is no one else but her we can talk to about it. She is the decision maker. What experiences has anyone had with trying to call the president of Whirlpool, or filing a small claims court action? Any help is appreciated. Who is going to cook our Thanksgiving turkey?
Reviewed Oct. 8, 2011
I purchased a Maytag gas range about five years ago. After about two months, I noticed that the paint on the burner grates was flaking off. I called the company and they told me it was cosmetic. I have since bought two sets of replacement grates. I call the newest ones my "dress grates", which I put on the stove when I am having company. I use the damaged ones for everyday cooking. Last year, the panel flashed. It "locks" constantly. And often, the door would not open, unless we pulled the stove away from the wall, unplugged it, and that cleared the computer.
So, after months of unsuccessful door openings, the handle finally fell off completely. And the door locks whenever the oven is turned on. You have to finish your cooking, press cancel, and wait until the oven cools off, and then it will unlock. I have tried pushing aluminum foil into the latch hole on the door but have not been successful. Sometimes I just put a spoon in the door to keep it ajar while cooking. This can't be energy efficient. Of course, it is out of warranty. I saw a similar complaint about the burner grates. Also, the paint has chipped in several places on the cook top and the disks are all chipped. I am never ever going to buy a Maytag product. Oh, by the way, I called a repairman. I paid $65 for him to tell me that to replace the lock mechanism and the door handle, it would be $400. I can buy a new stove for that, but not a Maytag.
Reviewed Oct. 4, 2011
The middle piece of glass on my four-year-old gas oven shattered. It was not being used, but when I called Maytag, they told me that that was not covered because I did not have an extended warranty, and that I can purchase a new oven door and would have to pay the service person. I hope they go out of business. Maytag stinks, and everyone should know this.
Reviewed Oct. 4, 2011
We purchased a Maytag double oven in November 18, 2008. I was baking and the top oven wasn't working. We called Maytag service number on the book we received when we purchased the oven. It took 25 minutes for someone to answer our call. The person did not know what our problem was. We thought it could be the ignitor. He transferred us to a parts person. That person didn't know the answer and hung up on my husband. How rude of him. We will never purchase another Maytag product. We will let our family and friends also know. You need to inform your personnel to know their products.
Reviewed Oct. 2, 2011
I purchased a Maytag Gemini gas range in July 2006. Rust has appeared on the bottom of both oven doors. I called Maytag customer service, realizing that my range was no longer covered by warranty. However, I feel the paint on a range, costing over $1,000, should last longer than 5 years. Customer service told me to call a repair technician. When I asked who would pay for this service call, they didn't even bother to respond to me. As I have read other reviews of dissatisfied Maytag Range owners, I'm glad I didn't waste money calling a repair tech who would do nothing to help, but charge a $100 plus fee. The paint on a car, which is subjected to all kinds of weather, lasts much longer than 5 years. You would think the paint on an appliance inside a home should last much longer. This rust is becoming very unsightly. I will certainly not purchase a Maytag product again, as the company has proved they do not stand behind their product line.
Reviewed Sept. 24, 2011
The bottom oven of my Maytag double oven range (serial #MER6765BAS18) caught fire while I was baking there. The coil burnt out and separated. This did not occur due to food spill or other means. The coil was charred. The stove top does not perform adequately and the coils do not heat uniformly.
Reviewed Sept. 19, 2011
I purchased a Maytag Electric Range (Model: MER7662WS1) at Lowe's in February 2011. After few months, we found many rusty areas on the stainless oven door and on the stainless drawer.
On 9/8, I called Maytag at 1-800-688-9900 to complain that stainless steel is not supposed to rust. A representative took the initiative to schedule A&E Factory Service to come to my house for a warranty repair, and assigned me an order # 40629499. I did not request for this service call and naturally, I regard this as a warranty service or a service of quality check of a product.
On 9/19, a technician came to check the rusty area and confirmed that the stainless steel have rusted and the rust will eat through the panel. The technician called Maytag, and got the answer that Maytag will not pay for his visit because it's not under warranty. The technician then checked the warranty manual, but could find not any statement that neither rust is cosmetic nor rust is not covered. The technician asked me to pay $132 for his five-minute checking service. I was so upset and called Denice at A&E Factory Service at 1-800-905-9505 to bill Maytag directly. She ignored my request and said that I should take it to Maytag.
After a couple of hours waiting, holding and transferring, I explained to two Maytag customer service representatives my problem, only to get a "Sorry, it's not covered, it's cosmetic," reply. I insisted talking to a manager and finally got Melinda at Care Solution Team. She, too, refused to waive the charge for me and claimed herself as a supervisor and decision maker and there's no one above her who could resolve this issue.
I emphasized that A&E service call was authorized by Maytag, I did not order the service. Who would have thought that a service authorized by manufacturer is not covered under warranty? Besides, this representative failed to inform me that rust would not be covered, she should have known better. Therefore, I believe that the person who initiated the service call to A&E should be held accountable. But Melinda never wanted to agree with this logic and kept saying, "We don't force customer to have home service. You are liable for the bill."
She refused to pay for the service and forced me to pay the bill from the mistake they made. She even refused to give out the person's ID # and name of the person who called A&E. She only documented my complaint--what's the point of their documentation? If this is the tactic that Maytag is using to categorize rust as cosmetic (if rust can damage material, then you should not call it cosmetic), and ban customers from claiming the rust damage so they can use poor quality of stainless steel on their appliances to save the cost, then, it is dishonest to advertise that this oven is stainless.
A representative even said that Maytag should have emailed me with the confirmation of service call and noted that it's a non-warranty service. Also, A&E should have informed me before arrival that the service is not covered. All these were not true. First, I did not receive such email from Maytag or Whirlpool. If Maytag would have warned me with non-covered policy such as this, they should have the courtesy to call me in case the email was unreliably routed to spam box. A&E only informed me that they are coming the next day, but no such thing as telling me that the service will not be covered. Even their technician did not know about the non-covered issue, and had to call Maytag today to find out.
Had the person who scheduled the service told me that the rust on the stainless panels is not covered under warranty, will I still allow the service call and agree to pay $132 for a five-minute checkup and watch the technician leave without performing any repair? I asked Melinda to let me talk to her supervisor but she said that there's no one who can talk to me, and the only way to appeal is to write to the company's executives.
The address is: Whirlpool Corporate Office553 Benson Rd Benton Harbor, Michigan 49022. I doubt that an appeal will help me at all. I will take this matter to small claim court, I won't let them force me to pay the bill when I am not at fault.
Reviewed Aug. 2, 2011
we have trouble with maytag doublre oven. the oven is over 100 degree off set temp and is not consitant. some times high some times low. we have had ae repair out they relaced control board and circuit board same problem still exists. we had turner repair out they took a reading when it hit desires temp but did not stay to see temp rise above or below set temp. turner repair another tech order a temp probe the turner tech put in probe and jst left didnot even check oven. he was pissed off I quess. same problem still exisits.
We bought stove from Nebraka furniture mart the said theyont support repair after 30 days. we hope and pray that the tech will report to Maytag (Whirlpool) that the stove is bad and we can get a new one. So far no repair action has helped. We had a repair person out to repair a leak on a whirlpool washer . he also is qualified on stove but not a whirlpool repair authorized repair person. He checkedd the stove and said it is 100 degees off and we need to get a new one. We need some help with this problem please help us or tell us who to contact to get this problem resolved. gary Luttrull 816-618-3277
Reviewed July 25, 2011
In April 2010, I purchased a Maytag Gemini gas range (~$2000). Today, I noticed that one of the tips on the burner grate that covers the "power boost" burner is chipped. I called the customer service about this and I was told that it is cosmetic and not a defect. I asked to have the call escalated and I was told by a supervisor named Dana, that right from the beginning she is the "final person" who I will deal with. Really?!
Dana claims the same thing - cosmetic and they will not replace the burner grate. She even went on to tell me that cooking with pots and pans will cause damage to the burner grates. Ok, what should I cook with to avoid damage to the burner grates?
Reviewed July 5, 2011
We bought a gas range "The Big Oven" five years ago. Into the second year, the broiler quit, can't even light it with a match! It only bakes. The door of the oven doesn't close tight anymore. Because of that, the burner knob turned brown because of the heat, and it really got HOT. We used a stick to prop the door closed as much as we can.
In the last six months, the light cannot be replaced because there's something wrong with the element. We had a qualified technician come to take a look at this piece of junk, and he said there are so many things wrong with it that and it would just be throwing good money away. My husband just got laid off, we're both seniors and thought we'd buy a good stove. It has been a source of irritation and a few ruined meals. We thought this Amana stove would at least last 20 years, what a laugh. We will never buy another Amana product. We've told everyone we know about Amana and will continue to do so.
Reviewed June 23, 2011
Second Maytag wall oven (MEW5527DDB) repeatedly needs new control panel. No warranty. Bad boards, default. This is the second oven. I had to throw the first one away, because after seven years they didn't make the part.
Reviewed June 19, 2011
I am on my second Maytag oven that I was forced to purchase directly through Maytag as my last replacement broke 3 times (just out of warranty). There is a major flaw on the design as the control panel burns itself out. Here I go again with a 6-month old oven MEW6527DDS and broken again. It takes multiple calls for service and two work days being held hostage by repair folks and Maytag does not start the warranty over again after the fix which they darn well should. There is clearly something wrong with this model now that I am on number 2 and it’s broken again. Like 4 times in 2 years? Help!
Reviewed April 1, 2011
We have a short in the electrical control panel that turned our oven on automatically overnight and could have burnt our house down if we did not wake up as there was a pan of oil cooling in the oven. Because of it's electrical short, it turned the oven on and baked the grease pan. Had we have not awakened or not been at home, this would have started a fire. I called Maytag at the their listed number and they do not have a recall or even an apology for the malfunction. This is a major design flaw that could be a life threatening situation.
The house was inundated with smoke and was choking us, we have a smell that is imbedded in the carpets and upholstery of our home as well as all of the clothes in the closets. There was smoke all over the house.
Reviewed Dec. 13, 2010
My stove almost burned my house down by turning itself on and burning some Tupperware my girlfriend had stored in the oven. We never thought that the oven would turn on by itself but it did. My sister law had to run out the house with my son and nephew because the fire alarms in my apartment were going off. When she was coming back with my father, they can see the smoke coming out the kitchen window she thought the worse, that the house was on fire. My father, not thinking, opened the apartment front door and saw plenty of smoke but most of the smoke was going out the kitchen window.
He could see no fire but plenty of smoke coming out the stove so he got close enough to shut it off and make sure nothing was on fire. I had plenty of smoke damage. I called the company and told them what had happened. They sent someone to fix the stove but it kept on doing this over and over again .So they came out to fix it again but parts were ordered and wouldn't be here for 4 months. It's been 6 months and no word of the parts yet. I think I have been very patient with Maytag. I think I'm going to get some legal advices. I think I was lucky because my sister-in-law was there but I bet a lot of people have not been lucky and have lost their house or a family member or a pet to this defect.
Who would know that an oven would turn on by itself? I bet if insurances would investigate, they will find a lot of fires caused by Maytag ovens. I was lucky that I saw it turn by itself and figured it out. My wife does not let me hook it up to the electricity because she thinks it will do it again and we my not be so lucky. Hopefully someone that hasn't been as lucky as me can figure it out that their stove was the cause of there loss.
Reviewed Dec. 3, 2010
My family owns a double wall oven, model number MEW6630CAS. It was an expensive oven in 2001 and we hoped we were acquiring a sturdy and reliable tool for our family kitchen. Unfortunately, we have had to fix the digital display twice since we got this oven, at over $400 for each fix. The first fix was in 2005 and the last fix was last month, in 2010. In addition to the initial cost of the oven, we have spent over $800 just to be able to read the basic information of time, temperature, etc. of the oven. Obviously, when we acquired the oven, we never suspected we would need to spend over $800 just to be able to read the displays. This is a huge hidden cost and, we think, points to a serious problem with the design and the parts used to repair this product.
We contacted Maytag first by email, then by phone. Maytag representatives simply said that the oven is out of warranty and that there's nothing which can be done. We are realistic about the lifespan of products, and we absorbed the cost of the first expensive fix to our Maytag oven without complaint. However, the need to fix the oven a second time motivated us to ask for Maytag to compensate for at least the second fix. We wrote a letter to Maytag, to Ms. Paula **, Director of Consumer Care, Maytag. Her office (not her) responded by calling us and all they did was repeat the fact that the oven was out of warranty. I wonder if the makers of the Ford Pinto repeated that their defective cars were out of warranty! In short, Maytag oven is a terrible product, with multiple failures of digital display, a huge fix cost ($800 and counting) and a company that refuses to follow best practices, and stand up for their customers. We are done with Maytag.
Reviewed Dec. 1, 2010
Basically, I am so unhappy with a stove purchase I made in 2005 that has had the electronic display, and the two oven elements replaced within that time to the present. I feel a stove, which the company charges a pretty penny for, should stand behind their product. Torry from Whirlpool was very nice and sent me the user guide and warranty info, but a man I spoke with at Whirlpool was less than easy to deal with. And the certified dealer charged me for the same part (one of which I replaced this time) in 2008.
Reviewed Nov. 3, 2010
On October 2, 2008, we purchased a Maytag Electric Cooktop (5 burner). In the past 2 weeks ,we have attempted to replace the five "closed drip bowls" that came with the original cooktop. We have been informed that the "closed drip bowls" are no longer made and that we, instead, should use the "open drip bowls. " Page 4 of the "Use and Care Guide for the Electric Cooktop" states, "The drip bowls under each surface element catch boil overs and must always be used. Absence of drip bowls during cooking may damage wiring." If the "open drip bowls" are substituted for the "closed drip bowls" then there is nothing to catch boil overs and the wiring below the burners is exposed and risks being damaged. In addition, thorough cleaning under the burners is to say the least, awkward if not impossible.
Maytag has, in the past, been a trusted name in home appliances but,it is obvious the name Maytag on appliances, is no longer reliable. You can bet we will never buy a Maytag brand again.
Reviewed Nov. 1, 2010
I will no longer purchase any Maytag appliances. We have had nothing but problems. Our cook top stove has a second repair called on it. Our refrigerator has had several calls for repairs. We had purchased a washer & dryer and they both died 3 years and 8 months later and when I contacted Maytag, they said they couldn't do anything about it.
We had to go out and purchase another washer and dryer right away. Maytag would not reimburse us for the service call for our appliances! At the time we had our daughter and two grandchildren living with us and they go through a lot of clothing. The cost of purchasing both appliances was not cheap and paying the service call placed a burden on our finances.
We will eventually have to replace both our stove and refrigerator too. When I am at Home Depot or Lowe's and see other families looking to purchase a Maytag appliance, I stop and let them know all the problems we've had and that we aren't the only one.
Reviewed Oct. 29, 2010
I bought a double gas range and when using the oven racks on the lowest setting in both ovens, it scratches the oven door when being pulled out. This needs to be addressed with the company. I did contact the company and they said this is the design of the oven. Bad design. Why have a lowest setting if you cannot use it?
Reviewed Oct. 26, 2010
I sent Maytag an e-mail to let them know every Maytag appliance I own I have had to have repaired. My glass top stove has burn marks, dishwasher had standing water in the bottom of it, dryer almost caught on fire and my over the range microwave went out. All of this has cost money to get repaired. The people from Maytag told me they give more than other companies as far as a years warranty. and it's my responsibility to get it repaired at my cost and that I should keep it clean. Well, I can tell you I do keep up with the care of everything I own. I don't have money to be spent on things needlessly. As far as iIm concerned, Maytag is selling junk and they need to be investigated. Thank you
Reviewed Sept. 18, 2010
I believed I was buying a quality unit since it was a Maytag. Guess I bought the commercial that showed the Maytag repair man bored because he had no repairs to keep him busy. Well, I had at least 4 visits from the repairman within 1 year. This double oven has a stove top that does not clean and scratches very easily.
I also found the top oven specifically cooked unevenly (half the pan of cookies burned, other half undercooked). They told me the top oven was not meant for things like cookies?! They did replace the stove top 4 (yes four) times, but the problem is in the design. The stove top has a texture, even on the burners. Since my unit was still under warranty, I wanted Maytag to replace it for a different model (if they had one with a different stove top design) but they insisted it was user error, not a design issue since it had not been recalled.
Bottom line, I took one of the stove top replacements to the store where I bought the range. They took one look at the texture and immediately offered to take the unit back! Maytag does not equal quality.
Reviewed Sept. 13, 2010
We purchase a Maytag 30" Gemini range MGR6875ADW on 1/2/2006. In May 2006, the unit ejected a flame at the burner knob closest to the control panel. It was fixed by installing plastic discs and rubber inserts to prevent water from entering this area (where the gas ignitor control was located).
On 9/1/2010, the exact issue happened again. We called Maytag who agreed to repair the unit, but we wanted the unit replaced given the serious fire concern. When Maytag learned of the repair cost, they offered to replace the unit at a cost of $900 to us. We scoffed at that and requested equal replacement at no cost. 2-3 calls later, they were willing to replace the unit for $500.
After much research, it's clear there's a design defect with this unit which explains their eagerness to replace the unit - especially after they commented we would need to surrender the unit. I have contacted the State of Maine AG's office, the US Consumer Product Safety Commission, and the State Fire Marshall's office. I need help to get this unit replaced at no cost. Maytag has established warranty reserves just for events like this. I'm just asking for a new unit, not an upgrade. Can someone please help?
Reviewed Sept. 8, 2010
We have to spend out time, energy and money with service calls, and the fact is our kitchen is unsightly 24/7 due to ongoing unsightly, un-cleanable ranges due to these un-cleanable black porcelain cartridges. Other than lifetime of replacing cartridges, having a smooth top might solve the daily unsightly issue. It might help solve this problem. Otherwise, we will press on to the new Consumer Protection Bureau, Elizabeth **** and ask her to do what was done to Toyota and stop corporations from robbing people of funds to save and pay bills then prepare for retirement, by making quality products. Lifetime guarantee on Cartridges and all parts that affect the ability to cook with this range is the only answer. Consumers might be willing to compromise and handle things of more cosmetic natures at 1/2 price, like the knobs.
Reviewed Sept. 4, 2010
I purchased a Maytag Nepture in 2005 not knowing of the lawsuit or participating in it. We have since spent over $700 in repairs. 4 times it has failed. I’m now replacing Mother Computer Board for the second time and no help from Maytag. The repair man feels terrible for us. This time the part is on back order who knows how long it will take to even get. We even called Maytag asking to get the part paid for or discounted and they would not do that.
Reviewed Aug. 30, 2010
I purchased a Jenn-Air with Maytag. The oven and warming drawer never worked correctly from the beginning. I had service on it shortly after I purchased it. And now, I am having the same issues. I am not happy with this unit. I did not realize all the problems that came with this unit that I would be responsible for, such as moisture getting between the glass front of the range and staining the glass, which looks terrible like I haven't cleaned it.
I believe this unit is a "lemon." It takes forever to boil water and almost 1/2 hr to preheat oven to 350 degrees! I am very disappointed with this range, and I feel that the company should stand behind their product. I want a replacement. I would be willing to go back to the "coil" range top if necessary and lose money than to deal with this unit!
Reviewed Aug. 25, 2010
We remodeled our kitchen in 2007 and replaced all the appliances with Maytag appliances, range, dishwasher, refrigerator and microwave. Since that time, we have had to replace the microwave, it just quit working. The front large eye on the range hasn't worked in over a year. The refrigerator has to be defrosted about every 2 months, it freezes up between the freezer and the refrigerator compartment. The dishwasher is making a terrible noise and does not clean the dishes. We got a recall notice on the dishwasher and someone is supposed to come out and replace that part. I don't think that is going to help, it doesn't clean anyway. We paid a lot of money for these appliances and assumed that Maytag was a good, reliable company. Wrong. I'll never have another thing in my home made by Maytag.
Reviewed Aug. 8, 2010
Was cooking a pizza last night. Set oven to 400F and allowed oven to preheat. After oven reach proper temp, placed pizza in oven for approx 24min cooking time. After 10mins, heard a strange noise and went out to kitchen and found inner glass of oven door completely shattered. As above, the entire inner glass on the oven door shattered. Obviously, we are not going to use the oven until we get it repaired. I have tried to find other complaints but have been able to find the self cleaning models having this problem only when self cleaning was activated. This model is not self cleaning but I would find it strange if Maytag used different doors. I have yet to ascertain a price but I am sure the warranty is expired (of course!).
Reviewed Aug. 8, 2010
Maytag Self-cleaning wall oven (Model CWE4800ACE27) was purchased this year. I am not happy as this machine. It throws out a lot of hot air through its vent and fights my air conditioning. You cannot tell if my air is on after a couple hours of that oven being on. Also, you hear the cooling fan the whole time. As far as the manufacturer is concerned, it performs perfectly fine as it is supposed to do. Yes, it will cook fine but it heats up my house and is noisy. My neighbor just bought a Frigidaire after I bought this Maytag. I went to her house and there was no hot air coming out or a noise from the fan. I am unhappy. Neither Home Depot nor Whirlpool (Maytag) will do anything about this.
Reviewed July 24, 2010
After the debacle with the Neptune washer by Maytag, we still re-purchased a Maytag washer based on the reviews. This time it was the Bravos, touted to be the solution to the Neptune's problems. It worked well for about a year and a half, then the F-1 warning light went on, and the washer stopped.
We called Sears repair, and they sent out one of their technicians. He replaced the computer that malfunctioned and for a mere sum of $385.55, we were back to washing. To me that is just wrong. The computer for $385 is a lot of money, and of course, the warranty was for a year. They did offer a 5-year new guarantee for another $300, but said he had never had to replace it more than once in the same machine.
No more Maytags for this family. It hurt only in the pocket book, and the Maytag reputation. I called and e-mailed Maytag, they expressed sorrow for my inconvenience.
Reviewed July 23, 2010
On December 1, 2002, I purchased a Maytag Gas slide-in range #MGS5770ADB and a Maytag dishwasher MDB56000AWB at a cost of $1536.99. On December 28, 2006, about 4 years, I had to replace the electric control board for the dishwasher and now, the electric igniter on the gas range went out. I live alone and do not use these appliances on a daily basis. I think they should last longer than 8 years. I had Kenmore appliances for over 20 years and I should have not downgraded to Maytag! I will never buy Maytag appliances again!
Reviewed July 6, 2010
I don't know if this is the right place for my complaint, but here's my complaint. I bought all new appliances for my kitchen 6 years ago, Maytag. The oven door on my double pane door is collecting dirt from underneath, to the point that it is so embarrassing. I contacted repair service to come out and look to see if the seal or something was broken. He said it's normal because the oven sits on a hardwood floor! Good answer, huh? Anyway, he told me to put a rug in front of it to help with the dust flying up into it. He also said he could take it apart and clean it, but it will only keep happening.
I have never had any kind of problem with a stove collecting dust and dirt in the glass. To me, a woman's stove represents how she keeps her home. By looking at this dirty thing all the time, it looks like I don't clean at all. Do I have a complaint or do you think it's just petty? I would appreciate a small suggestion or answer. I don't think I can have this ugly thing in my home much longer and I don't believe I should have to pay to have it cleaned every year. Thanks.
Reviewed June 25, 2010
We purchased a Maytag Performance Range model #MGR4451BDW in 2008 and when we have the oven on the stove, top knobs will freeze up. In other words they do not want to turn in any direction, either off or on. We had Maytag repairmen out more than once and they were unable to resolve the problem.
Reviewed May 4, 2010
The exterior front glass panel on the oven door exploded, during the night time, while we were sleeping. This was Sunday night (5-2-10 ) into Monday morning (5-3-10). When we entered the kitchen, we were shocked to see glass all over the floor. It took over one hour to clean up the mess. The loss of one glass panel for oven door. model MERH865RA.
Reviewed April 12, 2010
The oven on our old range stopped working. With it being more than 10 years old, we opted for a new one and chose a Maytag, with which I thought that be a good replacement. That is until the oven was turned on—it emitted a very bad smell that might not have been so bad, except that my husband has C.O.P.D. and I have emphysema.
The user guide states that "odors and smoke are normal the first few times of use"; it also states that might kill some birds. When I told the lady at Maytag this, she said, “Birds! Not humans." I feel that consumers should be made aware of the oven odor. I realize that not everyone has breathing problems. No damage has resulted from this, but I still have no oven that I can use.
Reviewed April 12, 2010
The bottom rack is charred. It looks like its been burnt. I'm afraid it will start a fire.
Maytag Ranges/Ovens Company Information
- Company Name:
- Maytag
- Year Founded:
- 1893
- Address:
- 553 Benson Road
- City:
- Benton Harbor
- State/Province:
- MI
- Postal Code:
- 49022
- Country:
- United States
- Website:
- www.maytag.com
