Maytag Washers & Dryers Reviews

My wife and I also are having problems with our Maytag Neptune model: MAH6500AWW. We purchased it in 2004. The first problem was the door gasket (gray gasket) has slits in it and it leaks all over the place. The second problem is the RL code keeps coming on. I searched and found that it is the motor and control board. We also heard about the settlement that ended in 2005. We didn't receive anything from Maytag on the issues we are now experiencing. As of right now my washer is completely down and I need to know if I should go ahead and have it repaired, or will Maytag honor their poor craftsmanship and pay for it. On a side note, I called Maytag about the lawsuit and they said, "Any problems you have with the unit needed to be filed by 2005, and therefore you don't qualify under the settlement (since it is 10/15/08), would you like us to send out a technician?" Please let me know asap what I need/should do as my kids soccer and baseball uniforms are piling up.

New Maytag Neptune washer. Purchased approximately 2001-2002. Machine does not completely drain after finishing wash and rinse cycles. Old sump water remains in machine to mix with the next cycle. Hence, you can never completely rinse clothes of detergent and start wash cycle with completely clean water. Black mold on the door seal that cannot be cleaned. By the way, I WAS NEVER CONTACTED ABOUT THE SETTLEMENT OF THE CLASS ACTION LAWSUIT OF THESE MACHINES BY MAYTAG. Sounds like many other owners were not contacted either. This smells like FRAUD.

I found this website while looking for ANOTHER Maytag repair part. I own three Maytag appliances, and they have all proven to be junk, junk, junk. The stackable washer/dryer, about 10 years old, has been completely rebuilt by a local appliance service guy, for about the cost of 2 new units (trouble started within 3 days after the one-year warranty expired). The dishwasher leaks but I haven't had the money to address it because the Maytag Gemini double oven (7 years old) has required countless expensive repairs, the latest being the top oven element caught fire while my teenager was making toast; I'm lucky to still have a house and a teenager. Now that I have read what has happened to others, I am afraid of what future issues my Maytag appliances have in store for me. Maytag Company and executives should be ashamed of themselves for the shoddy and dangerous products they are selling and I wouldn't put another Maytag appliance in my house if I were PAID to do so.

I own a Maytag washer, M# MAH4000AWW, s/n 40348320WM, style # Y7909201. Just recently (approx 8 months ago) the machine began to collect water in the cylinder somewhere and began to smell like mold/mildew. I do not know how to eliminate the water or what else to do. I see that on the website for Maytag, a class action lawsuit regarding this is ending in 08/2005. What do I do now??

In 2001 we purchased a Neptune Front Load washing machine, model #MAH4000AWW. I was excited about owning a front load that was also a Maytag. Not long after purchase I had to have the front rubber seal replaced due to a large tear. Also the brush lint filter around the door was always getting gunked up. Even though the machine was still under warranty, the repairman seemed to insinuate that I had done something wrong. He replaced the seal and they told me that I had to run separate cycles, regularly, using either bleach or vinegar to clean the washer. I thought this was odd since the machine was an HE type and was supposed to be saving water. He also told me that I must clean the lint filter area with some type of brush after every load. I've never had to do this with a washer before.

We purchased a house from a previous owner and the Maytag Neptune Washer came with the house. We, therefore, ran into the awful odorous smells coming from this washer. It never drains and smells constantly. Since the class action lawsuit is done, what can be done? I want to both go after Maytag and the prior owner both for not stepping up to the plate and just replacing these awful items!

We were proud owners of the NEW Neptune MAH9700 Washer/Dryer set. A few months later, we also started experiencing a moldy smell, at first only on towels, then blankets. We thought it was the dryer at first. So we would extend the spin cycle but no luck! I'm scared to think that the mold could have harmed my family. What do I do? Who is going to step up about this situation we are in?? Our economical situation does not allow us to throw these out and purchase new ones. Maytag will have to eventually step up to the plate! I wonder if the owners STINK as much as their washers? Do their children have to dry their little bodies with smelly, moldy towels? How DANGEROUS is it really? What do I do?

Never notified of class action suit or any problems by Maytag. Washer has been repaired several times. Now has stopped spinning. Door will not lock. Main board burned out. Cost to repair $375.00. Service tech says this has been a common problem he sees on this model. Always bought Maytag because you could trust them...never again.

My wife and I bought a Maytag Neptune washer and dryer on Jan. 10, 2001. We are just now experiencing the mold and mildew problem, along with a fail-to-empty problem that a good many owners have had to deal with. Plus, we were never notified of any recalls. Is there any relief for us, and if so, what do we have to do? We would appreciate any information you could let us in on. Thanks for your attention.

Since we purchased this horrible piece so-called a washer in 2006, it has been out of service more than in. Takes about a month to be fixed between waiting for the call back waiting 2 weeks for an appointment and another 2 weeks for the part. This is the worst appliance I have ever owned. I will never buy a Maytag again. With the money I have spent at the laundromat, I could have purchased another washer and dryer.

MC8000AWW Dryer. Here we go again. First, I suffered through the Neptune washer problems and never received any benefits, now the drying center has a lower dryer heating element problem. So myself, along with many others are sitting here with $1100 unfixable dryers...Maytag does it again!!! I WILL NEVER BUY ANOTHER MAYTAG, THEIR SERVICE SUCKS!!!

We have purchased the Maytag Neptune Washer and are just now hearing of a lawsuit settlement. I have been doing a lot of research on the internet and finding out that A LOT of us Maytag Neptune owners were conveniently NEVER notified of this settlement and are stuck with these faulty washers. Maytag gave a deadline of 2005 to have all claims in by to qualify for the repair reimbursement. So what do all of us hundreds of Maytag Neptune owners do that were NEVER notified? All owners that I have read about on the internet have spent hundreds of dollars in repair costs, including myself, and were never notified of the recall/lawsuit. I feel that the deadline is totally unfair, especially for us who never received the notice by mail like Maytag claims they contacted all owners. A 42 cent stamp for a mailing that never may or may not actually end up in the purchaser's hands is ridiculous. More effort than the cost of a stamp should be put into notification to owners of a serious problem.

I have a Maytag Neptune Washing machine. I purchased the machine just after the new front loading model was introduced. I have had nothing but problems with this machine. I have had service at least three times because the machine does not empty. It just happened again. I am going to have to buy a new machine because I can't put anymore money into this lemon. I did not respond to the class action suit until it was too late to benefit. Is there any recourse now? My mother insisted I buy a Maytag because hers lasted 25 year with no repairs. At that point, she moved so the machine may still be functioning. I will not buy another Maytag given my experience. Repairs on an annual basis.

We bought our Maytag Neptune in Feb 2004. I loved the machine at work because it was so quiet and efficient. I had just started the job about the time they bought the set. The amount of clothes that were able to go in a single load was great for a stackable. My machine has been absolutely great. No problems at all, but because of the bad reviews and the class action lawsuit we bought an extended warranty. We did not know about the problems before we bought it. So when we heard about them, we also renewed it again, even though we had never used it. When we moved this year, we had to call a repairman for the leaking problem many people have written about. He came out, changed the part and it is just like before. But we are very glad we bought that service contract. The single repair would have cost what a 3-year contract cost.

Well this is the second Maytag washer I've had in 5 years. And I really need washer in my home. I have a husband that is ill and I need to wash on a daily basis and it needs to be in my home so I wont have be away from him or pay some to sit with him. I have a son who is MR and he needs his things clean as well my washer the sensor keep burning out and it have cause me electrical problems that I am working on right now. And we live off retirement pension and still four school age children it cost about 50.00 to wash and my washer has been down for two months and this is the second time I have had this trouble on this one washer.

My husband and I purchased the Maytag Neptune washer and dryer in the fall of 2004. Thinking they would last forever & be efficient. Well 6 months ago I noticed a bad smell, then discovered the black on the gray door seal of the washer. Thinking it was just from really greasy dirty clothes I ran bleach from time to time. Finally discovered water sitting in the bottom of the gray seal with slimy black gunk. I called Sears, they sent out a very nice technician who informed me Maytag had basically gone out of business due to this machine!!!

Once again, my Maytag Neptune is not draining. The repairmen have come out at least a dozen times. This is absolutely ridiculous that a company the size of Maytag has not done anything about the problems numerous people have had concerning draining. I have also heard the story of a quarter being stuck, about not closing the door correctly, etc. It always seems to be my fault.

In October of 2000, I purchase a Neptune Front Load washing machine, model #MAH4000AWW serial #58715436YS. Six years later on April 19, 2006, I had to have this machine serviced to have the board control, part #22002989 and wax motor kit, part #12002535 replaced because the machine stopped spinning. I spent $354.21 for this repair which is outrageous considering the parts do not cost this much. I had to spend $122.95 for a service fee for the service technician to even look at it.

Since the day I bought my Neptune (top loader) and dryer, I have been sick. It absolutely never cleans my clothes, everything comes out wadded up and twisted together. There is not enough water in this machine to clean a dishcloth. I have called the Chapin appliance company where I bought it from and they gave me customer information number. Customer information said that they had had no complaints and that Maytag had been bought out by Sears. Sears says it’s out of warranty and they don't warrant Maytag products. I spent over $2000 and I am still taking my clothes to the laundromat. I don't have the heart to sell this piece of junk and pass it on to some other poor soul. I have owned Maytag washers and dryers my entire life but this one is a dud. I am 6l and do not have this kind of money to throw away.

I have a Neptune Washer which has the mold and smell issue. My towels smelled which in turn made my body smell. I bought new towels as I thought it was just them. However, 1 month later they smell just like the old ones. I have used the recommended additive, bleach and vinegar. I leave the door open and the smell always returns. I thought I bought a good brand that would last for years, but I was wrong. No more Maytag for me.

We bought a Maytag Neptune Dryer in May 2004 for $1300.00. The heating element went out in January 2008 and we were told the part would not be available until September 1, 2008. I called regarding the part on September 5, 2008 and was told the part was still not available. I received a phone call today from A & E Appliance repair (they have been great!) telling me they received a message from Whirlpool/Maytag saying there would be resolution to our problem. I called Whirlpool/Maytag and they tell me the part is no longer available! They offered a 15% repurchase incentive! A lousy $195 to buy one of their products! What a rip off!! I plan to tell as many people as I can (that could end up being thousands of people) about the absolutely horrible customer service of Whirlpool/Maytag. Thanks for listening...

I purchased Maytag Neptune Drying Center 3 years ago. This dryer costs over $1000. This weekend a series of events occurred, making it unsafe to leave plugged in. It all occurred within 48 hours. First, the timed dry button wouldn't work - no problem, I usually use sensor dry. Then light inside went out, then dryer stays running when the door is opened - getting dangerous now. Then, later that day - I hear something in laundry room. I go in there and the dryer is running. I am the only one here, and there is no clothes in the dryer, and I hadn't used it since that morning and it is 12 hours later. Now, none of the buttons work and I can't turn the dryer off, because even when you open the door, it is still running. I have to flip the fuse on it as the plug is not in a place that can be reached, nor would I have tried unplugging it while it was running.

I purchased a Maytag Neptune Washer in September of 2002. I am writing to complain that I have mold growing around the gasket or boot. I called Maytag to see if they would replace this particular part of the washer and pay also for the repair. I was told that I needed to wash the machine with bleach every 100 days or so. I have had Maytag washers in the past and never have had to wash or rinse out the washing machine. I take pristine care of my washer and the fact that this moldy substance is difficult to get rid of causes me to think I have purchased an inferior product, and I feel Maytag should stand behind their products and correct this at no charge to me.

We purchased the Maytag Neptune front loading washer approx. December '06, after using it for approx 6 months we noticed that it was not draining, we called a service tech out and he said that change was left in a pocket and when that happens it go through the pump breaking the teeth needed to drain the machine, the pump was replaced and $400 later. A few months later the same thing happened and we had to replace it again.

I had bought my maytag neptune model# MAH 5500 BWQ in Sept. 2005 after six months I started having mold, water in bottom of machine. I called magtag repair and they came out 3 times and the repair man said this is normal. He said leave the door open which I can not do, because it is in the main bathroom and it right behind the door into the bathroom. I just want my money back!

I NEED TO KNOW IF SEARS SOLD ME A BOGUS MAYTAG WASHING MACHINE &/OR IS IT ACCEPTABLE THAT I PURCHASED A WASHING MACHINE THE MANUFACTURER CAN'T EVEN PROVIDE SPECIFICATIONS ON? Washer MAV15 - Model#MAV7757AWQ purchased from Sears Dept.Store in Sept.2002. I paid $800.00 which incl.a 3 yr extended warranty. I recalled Maytag was suppose to represent a quality product so I was basically sold by the Maytag name. I was advised by Sears this was one of the best machines I could purchase.

the gasket or the rubber boot has mold and mildew and smells horrible. I have tried to clean it with bleach to no avail. My clothes I feel and can see donot come clean. We have had the machine less than 5 years and I have been having this problem for quite some time. for the price we paid for this machine I feel we got chipped big time. What happened to Maytag?

Maytag MAH8700AAW Front Load washer, bought Nov. 2006 from Lowe's; always had a problem rinsing but has gotten worse. Unfortunately now out of warranty. The washer goes through all the cycles a but when it gets to 10 minutes left (Rinse just about over)it rotates more vigorously than at any other time in any of the cycles. This stirs up a lot of soap suds. Then it abrubtly stops, letting the suds sit on top of the clothes, and then it drains the water leaving the soap on the clothes. Then it goes into the spin, which just spins the soap into the clothes deeper. Then it stops. If I run the load again (which I have done 3 -4 times) without soap it still gets suds at 10 minutes.

On 9/2/2008 my maytag washer model sav 5710aww was serviced by technician#0623272 in which he replaced an internal water hose, lip seal and ring. This lip seal was replaced three times before. On Sun 9/14/2008 My basement became flooded from water coming from the bottom of the washing machine. I called the service company and spoke with a supervisor Kory Wount. He said he would make arrangements for someone to come out on Mon 9/15/2008 to repair the washer and someone else would come out to take pictures of the damages. He said he would call me by 9am on monday as to the times.

i purchased mashing machine make Neptune, Model MAH6500 AWWW, in March of 2006. the machine is front loading and i had heard of the class action lawsuits of previous models which had been settled. i was assured that necessary improvements had been made. when the machine was less than 2 years old, the front locking mechanism broke along with some electronic key pad issues. i paid over $200 for this repair.

Maytag is doing nothing about the ongoing mold situation. It is disgusting and all we can do at this point is chuck this gross washing machine and buy a new one. I will NEVER buy anything Maytag again. Tell everyone you know how Maytag refuses to handle their faulty products.

We are on our second maytag washer we paid 1100.00 dollars for it and we have mold and meldew in clothing as well as in the washer, My husband and I have cleaned it per Maytag and their advise did NOTHING! I have probably thrown away about 300.00 dollars worth of clothing in the past 2 years! Now it started with a problem last year with the water not shutting off and flooded the laundry room.

We purchased an Admiral washing machine for Home Depot two years ago and since then we have to replace the spin brake and the transmission unit. The machine does not agitate very well, nor does it spin dry very well. During operation it vibrates a lot and is usually noisy.

Purchased a Maytag Neptune XL washer in 2003, along with the matching dryer. In 2004 the washer started acting possessed. The lights and cycles would operate on their own, even when empty. The clothes were so tangled and torn that you had to throw them away and or shake them out real hard to maybe get the wrinkles out during the drying cycle. I called the repairman and he came out and replaced the entire motherboard. A $200 part. He told me that the motherboard should not be going out in a machine less than a year old. I agreed. It was under warranty so I dodged that bullet.

Bought a Maytag top of line dishwasher in dec. 2002 and have nothing but problmes. Dishes are never clean! Had to have the motor replace less than 6 months later. Contacted the company and they extended the warranty for another year. Numerous repairs but as usual nothing was covered under they extended warranty! I paid $504.43 for this dishwasher and it is a lemon. I have always bought Maytag appliances but now I replaced my stove and refrigator to a better brand! My Maytag washer and dryer ( top of the line) are about 8 years old and are junk.

I purchsed a Mayag Neptune washer and Maytag Neptune Dryer Center in 2005; have had problems with both. The washer shakes the house, had to have it taken apart to remove money that was caught in it ,had to be leveled twice and it cost an arm and leg to repair. Now my dryer center doesn't heat and the heating element has been discontinued and new part is discontinued as well. I have had to purchase two lint filters and neither will fit into the slot. This causes lint to collect in my dryer and vent hose.

I bought a Maytage Neptune washer and dryer 3 years ago. Nothing but problems. Timers don't work right, washer shakes the house, and now the dryer drum cracked in half. All I get is It's not under warranty. This obviously a defect in manufacturing. Warning for anybody even considering buying these appliances from Maytag STAY AWAY FROM THEM.

i bought a maytag neptune washer and dryer in oct of 2004, thinking i was getting the top of the line.. not even close. within a few months i had mold building up inside the washer. i complained to the retail store where i purchased them and they said nothing could be done. use bleach and clean after every load. my cloths smell of mildew, my laudry room smells. the washer is very loud and sounds like it is dancing all over the floor.

Bought Maytag Neptune Toploader 9-4-04 at LOWES, we did also purchase the extended warranty which goes through 9/3/09. It has been in a house we were renting and I now reside in. Although the renters complained some I was not aware of the severity of the problems with the mold stench or balling and wrinkling until I moved into the home in April this year.

I have a Maytag washer and dryer and Maytag refrigerator. Needless to say the Maytag repairman is never lonely at my house. My washer has had two transmissions. It had all the springs and drum and brakes replaced. The pump has been replaced. It will never stay balanced no matter what kind of load you are washing. My floor is concrete so it's no unlevel.

I just realized that Maytag Neptunes have a problem only b/c my washer stopped working today b/c the door lock doesn't work. I have had all the problems others have had but just kept cleaning the mold and using lysol to get rid of the smell. Because the deadline for filing a claim with Maytag seems to be over, I wanted to know if I had any other recourse for getting my washer fixed.

I previously submitted a complaint against Maytag (8/29/2008). I am happy to report that my extended warranty from Lowe's through GE-Zurich Warranty Managment, Inc. has NOW sent a repair person out to our home to service the product under the warranty. Kudos to Lowe's and GE-Zurich Management, Inc.

Bought our MAH400 front load washer a few years ago and had no issues for some time. We're now experiecing a very bad mold issue. Lately the spin cycles are having problem with what sounds like bearing issues. Called to have estimate done and was told it would be $80 dollars just to look at the machine.

mold and smell

I purchased a Maytag Atlantis washer in 2002. The mold & meldew was so bad it got on my clothes. My 5 year warranty had expired so I had no choice but to but a new one, and believe me it is not a Maytag. I feel Maytag should reimburse customers for this faulty product. I have never had this kind of a problem with a washer. It also was leaking out of the bottom.

I saw on the front page that tehre was a class action suit against Neptune. My washing machine has had a lot of mold and I've only had it a couple of years.

We purchased a Maytag Neptune Washer complete with stand to elevate it so it would be easier for my wife to handle as she is relatively tall for a lady, about 5'7. The washer always vibrated. We had the repair man out, paid the labour, they put in a new control board, and new equipment to shut down the washer if it vibrated excessively. My wife always had a difficult time getting the machine to balance. It often would not spin rapidly enough to spin dry the clothes.

I gotta tell you, this is just unacceptable to me. We paid a lot of money for this machine & we shouldn't have to shell out more money every month to keep if from stinking. I would like someone to fix it or replace it with one that does not smell.

I purchased a maytag washing machine in 2005. In the past 3 months I have noticed some water leaking out of the front door and the rubber has a chip in it. Inside the door the rubber holds alot of water. Last week I did not use the machine for 3 days and came home to 2 inches of water all over my floor,inside the pan and behind the unit. Its been determined by a 3 plumbers its the machine! I am so disapointed in this product! I thought maytag was the best out there and that's why I purchased it! Now I'm out of warranty and I know this won;t be cheap! Are there any recalls on this unit? model #MDE2400AYW,serial#12934074GG,purchase date:6/25/05.

I purchased a Maytag Neptune washer and dryer in 2002 and now the washer doesn't work. It is impossible to buy the parts to repair it. This is very annoying that we have to buy a new washer because it cost too much to repair the Maytag Neptune.

I purchased a maytag neptune in 2001,I am having a problem with the motor.I noticed there was a class action suit..the deadline was 2005..In the suit consumers had similar problems...

Was never notified about the Neptune Maytag lawsuit. My washing machine smells of mildew, the rubber seal is full of mold, the drum holds water, bleach and rust appear on my clothes randomly, the dispenser compartment is rusting... I could go on and on. Needless to say, I have had my son in to see his doctor numerous times for allergy problems. I changed the brand of soap, detergent, shampoo and deodorant, but it all points to the nasty moldy Neptune washing machine.

I have a 3 year old Maytag Neptune. We had a lot of problems with extreme vibrations that the company did not fix but my husband finally built a very strong wooden base and bolted the machine to it to stop it from walking across the floor. Now we too are getting the putrid odar and all our bath towels now stink. We have tried the product Matag is selling to fix the probelem but it does not work. We have tried boiling hot water,Smelly Washer, bleach, Simple Green, vinegar, etc all suggestions from Maytag or other consumers. Nothing works. We leave the door open when not using it, wipe the entire inside, boot, etc completely dry after each and every use and still the smell permiates the whole area including the guest bedroom which is across the hall from the laundry room.

We purchased a Maytag Neptune washer and dryer on May 29, 2003. We purchased the washer and dryer from Lowe's and also purchased an extended Service Contract from Lowe's underwritten by GE-Zurich Warranty Management, Inc.. The extended warranty period started March 29, 2004. In October, 2004, I contacted GE-Zurich to complain of an initial mold build-up in the washer. GE-Zurich informed me that they would not provide coverage as the problem was a result of a Maytag product defect.

Maytag never registered this appliance which is a Neptune washer. I have alll kinds of problems with it. The worse is the mold and the smell on the door. This is terrible. This is the first machine that we paid alot of money for and this is happening. The door latch is also affected. I need help with this problem. Thank you

Our washer smells of mold. All of our clothing items smell of mold. I am very disappointed to find out there was some kind of lawsuit before we even purchased ours - the problem was apparently never fixed and now I am stuck with this over priced stinky washer.

We purchased the original series Maytag Neptune Washer and Dryer in 2000. We now understand that a class action suit has been settled and that vouchers for up to $1000 given out to owners. As I see on your site, like so many others, we were unaware of this. In Sept. '07, Sears came out and put in a new control board, a new sub board, and a new wax motor, as well as various other small parts. Parts and labor were $450.00.

Three years ago I purchased a May tag washer and dryer. I was so proud that my first new set was a May tag. Well that proud turned into and night mare. about a month ago we paid a 150. to have a belt put on it. Now the thing is leaking water.

I have a 1999 Maytag Neptune. Up until now it has been fine. Today I opened it and the stench and mold was so bad I had an allergic reaction! I did not respond to a letter that was sent many years ago - from Maytag - as I have never had the problem until now. Any suggestions?

I had purchased a maytag front loader .this unit has alot of mold that will not go away after dailey cleaning.I am not getting any help from maytag,was never notified of issues with this unit or a law suit on these units. model#mah5500bww ser#74939506aa please help me with this issue.This a serious health issue.The mold gets on clothes and smells bad.

I called regarding a Maytag Neptune washer. I was told to wash out the rubber on the inside of the door because it is full of mold. That didn't help at all. I have to remove the wash immediately so that the smell doesn't enter the fabric. I didn't think that I qualified for the time frame of the lawsuit, but according to this article, I do qualify as I got my washer in October of 2003. Is there anything that I can do now?

We never knew about the lawsuit with our washer company. We have a smell that has always come from our washer. Why didn't everyone get contacted about this situation?

My maytag washer which was included in the class action suit, all paper work sent in, reciepts, repairs etc. mold in gaskets of drum, computer went out. Was never paid for like promised by Maytag. So even if you did get into the class action suit against Maytag, they won't pay you. They told me that they weren't making anymore payments. My Neptune Washer and Dryer were very expensive. I have had to use the laudramat until I could save up enough money to buy a new washer, and I guarantee you it won't be a Maytag.

I bought a Neptune Front Loader Washer several years ago. I have replaced the motor once and now I am having problems again. It will cut off mid-cycle, won't drain or spin and smells of mildew.

Moldy odor coming from inside a machine purchased in 1999. Need to buy a new washter, have tried everthing but that to get rid of odor.

We purchased brand new a Neptune Washer and Dryer from Lowes. Within a year, the mold was such a problem that the laundry began to smell. I now wash the washer after every load (fun!). The inner rubber seal has rotted and the machine leaks every time we use it. When we put in a service call through the website, but it was never passed on. When I contacted Maytag personally about purchasing the part, I was told that it would only be guaranteed for 90 days. The matching dryer also has had one of the tumblers fall off. We have decided to use this machine until it absolutely dies and purchase another rather than repair it. I will never purchase a Neptune, nor will I purchase a Maytag!

My Maytag Neptune top loader was delivered defective by the Home Depot. When I asked to return the defective machine, I was told there would be a $150 restocking fee. My problem was a bad water pressure valve. After many weeks, the machine was repaired. Two years later, the valve went again. It took six weeks for the part to come in. I just called this morning to schedule a repairman because the valve is going again. Thank goodness I purchased the extended warranty! Two more years remain on the contract. After that, I guess I'll toss my $1000 washer. This proves you don't always get what you pay for.

I have a 18 mo. old washer that will cost more to fix than it would to buy a new one.when under warrenty they tried to fix the problem 3 times in 9 mo. now i have a flooded laundry room and a 18 mo.old p.o.s. and wet carpet.

MAYTAG NEPTUNE WASHER MODEL MAH500BWQ purchased at Home Depot in 2003 the washer had a recall because of mold (which mine does have) and I never received notification of this class action suite the smell in washer and the mold gets on some of the clothes

I own a Maytag Atlantis top load washing machine that has what seems to be several functional defects from what I am reading from other complaints. The first defect is the Fabric Softener dispenser continually gets clogged and gummed up and starts to smell and staining clothing.

MAYTAG NEPTUNE WASHER MODEL MAH500BWQ purchased at Home Depot in 2001 the washer had a recall because of mold (which mine does have) and I never received notification of this class action suite

My Maytag washer won't spin. It kepts on stopping and dc comes up have tryed everyting but nothing works. Went on Maytag.com and there must be about 200 complaince on the Neptune washer and dryers.

Maytag MAH8700AWW Front-Load Washer - Purchased 08 July 2006, at Home Depot, Round Rock, Texas (Total Purchase Price: $951.73). Required main board in-warranty replacement before machine could even be used for first time. Failure to spin 26 July 2008, and Service Call setup through Maytag, re-routed by them to A&E Factory Services. A&E Service finally arrived 09 August 2008, and determined main board failure AGAIN, which would have to be replaced BEFORE additional diagnostics could be performed to conclude cause of failure to spin and pump out!!!!!

Maytag-mavt446aww washer bought 1-20-07. first repair around May 07. Repair man from A&E was prompt explained the brake was out of adjustment fixed problem. no work receipt given. Next repair Sept.07 brake failure. Brake & supporting parts replaced. Repairman told my wife not to use delicate cycle??? He also told us our washer was built after Maytag was bought by Whirlpool and this was one of the washing machines built before the U.S. plant closed. Said they're having lots of trouble with them. I took my paperwork in and talked to the saleslady. She suggested I wasn't using the washer properly and I needed to talk to the manager.

I'm not the only one that wasn't conveniently notified of the class-action lawsuit. Yes, I have mold, mildew (which are now causing health issues), water staying in the drum forever, bleach dispensing from old loads onto new loads at random times, leaks onto the floor, etc.etc.etc. I'm told by Maytag I'm out of luck because the class-action is now over. I have to pay for any repairs, it's my fault I didn't know about the lawsuit. I was never notified, funnily enough I was notified about my class-action for the Whirlpool stove I own that tips over!

In June of 2007 I purchased five new, top-of-the line Maytag appliances. By mid-June of 2008 the refrigerator sounded like it had a woodpecker (presumably a fan was hitting something) and my matching washer-dryer no longer matched. All the plastic components on the washer(control panel, soap dispenser) had yellowed while the dryer remained white.

I purchased a Maytag Washer in 2005. In 2007 I had to spend $200 in labor charges for repairs. The whole undercarriage was broken. Now my transmission and seals are bad. The dealer tells me that this model is a lemon.It has known design flaws. He sold a lot of them and has been dealing with the problems with no help from Maytag/Whirlpool. I called Maytag/Whirlpool. They offered me a 15% discount on a new washer. Big Deal!! I spent $700 on it new. $200 in repairs. This washer is 3 years old. Maytag probably would have dealt with it, but Whirlpool feels that it is not their problem.Coming soon. Large sign at my business stating "Whirlpool won't stand behind their products".

My maytag washer (neptune) went out in July of this year. I had a repairman come out and he said the motor has to be replacaed. That is still under warranty so I called Maytag. They sent out a repairman who ordered the parts, which he said would take about a week to receive. The parts did not come in and I callled A&E Service in San Antonio who said thed part is on back order and would be in on Aug. 1.

Maytag Neptune Compact Washer MAH2400WW - we purchased this machine a year ago. 2 weeks after the warranty ran out the machine made a loud noise and stopped functioning. We will now have to pay for the technician to come out and fix it. Maytag will pay only for the part.

Mold in the washing machine of the maytag neptune. Cloths are smelling of mildew.

I purchased a maytag washer (sav3710aww) with a 5 year extended warranty parts labor. I have had the serviceman out several times. The third time he was he he explained that this was poor designed washer, and Maytag was buying the washers back for $299 credit, but the washer has to quit. Well a week later it quit.

Purchased a new Maytag washer. The delivery/install person from Home Depot/General Electric could not finish the installation because the factory drain hose attached to the washer is only 4 feet long and does reach to the standpipe drain. Home Depot does not sell or have available an extension that can be attached to lengthen the drain hose. I am stuck with a washer that can not be used. I called Maytag and they do not have a solution at this time..

We decided to purchase the top of line washer and dryer. We bought the Maytag Neptune Top Loader set in May 2004, spent over $1700 plus the extended warranty. It has had several service calls, the lid started rusting - which was not enough to warrant a new lid - even though we purchased the extended warranty. Now it's down again - not sure what's wrong. But it is full of rust, mold, the fabric softener dispense is DISGUSTING, mold underneath. I hate that we wasted our hard earned money and got so screwed on the deal. This should have been a great set that should of lasted 20 years.

I just bought (in June 2008) a Maytag MTW5700TQ0 top loading washing machine. The smell inside the machine is awful and I keep smelling a moldy smell in the room where the washer is. i came to this site and see there was a major problem on another model of Maytags. If this is so, i cannot imagine getting any help from them based on other postings on your site. Can i ask the appliance store i bought this from to replace it?

We have had problems with the Atlantis not spinning out the water, the washer is off but you open it up and full of water with clothes still sitting in water. This happens so often it is disgusting. Thru the expanded warranty they have to set up an appt. with whoever they have do the work. We had a repair man come and he could not find anything wrong. It did not act up for him, he asked me what I thought was wront with it! This is my 3rd washer and dryer and only Maytag set. I am so sick of going to get laundry out and it is full of water and you do not really know if it really washed clothing properly or not as it is full of water.

Contacted MAYTAG regarding repairs required for our NEPTUNE front load washing maching purchased in 2001. Technician from repair shop informed us the main board was shot and this is a common problem with this washing machine. It has been acting up (not always draining completely) for about 6 months but it finally quit altogether now. I have also noticed foul odors whenever the machine is not used frequently. This sounds like a lemon to me, does anyone know of a current class action suit against MAYTAG? If so, I want to add my name to the list. This company needs to cover repairs or buy the machine back.

In 2005 my wife and I purchased our Maytag SAV515DEWW (Legacy Series - Clothes Washer). Since then the washer has been breaking down for the past 3 years. I am not glad we felt the urgent need to continue to purchase 3 years of extended warrantees, costing us roughly $250 (like an extended fee). At this point we will not be buying a Maytag Washer or getting another extension on the warrantee after our current warrantee expires. Ok - I'll try to summarize (enjoy!):

Purchased the Top Loading Magtag Neptune three years ago and have had nothing but problems. WOn't drain, spin, mold and won't dispense fabric softner. I have probably called the repairmen about 10 times or more and then they have an Emergency on the day they are suppose to come and I have to reschedule. I have a family of five and a special needs 15 year old boy and laundry is a major deal. Please get us a recall so that we can be reimbursed for our major inconvenience for all these years. Thank you

We purchased a Maytag Neptune washer and dryer in Jan. 2006. The detergent dispenser in the washer has never worked. We were told to pour hot water down the dispenser. Of course, this did not work! The washer has never been able to be balanced either despite our efforts.

I purchased a maytag neptune washer and dryer the washer broke down after the first year the clutch went out of course the warranty only covered the the part so that cost me over 200.00 dollars I thought this would be it this would last about 10 or 15 years but this year i had the same problem the clutch has gone out this time it will cost me 418.00 dollars this is a 2005 model i called maytag to see if they could help cover the repair they offered me 10% off the purchase of a new washer that was a slap in the face.

I purchased a Neptune washer/dryer system in 2005. Washer is a nightmare; it has D5 codes, and mold (I have acute allergic reaction to any type of mold; black mold almost killed me once in 2000). There was no reaction from Maytag and no response to letters/calls/emails. They keep sending me dryer warranty info but none on the washer, which was under warranty at the time.

I purchased the Maytag Neptune washer and dryer in October 2005. I have had nothing but problems with the washing machine since a few weeks after purchase. Recently, I now also have problems with the dryer. The dryer recently had the control panel replaced. Now, the thermostat is not working, therefore, there is no heat! The washing machine is now waiting for a new control panel among other things. I have had no dryer for over one month, and the washing machine has now not worked for three weeks with no sign of the parts arriving for either. I will never buy Maytag again!

We purchased a Maytag Neptune washer MAH8700AWW and a Neptrune dryer MDE9700AYW 11/05. I would comments that the washer sounded like a jet taking off and it makes the wall on the other side of the utility room shake like an earthquake. After about a year I started finding a greasy residue on my clothes. I would remove the spots and then wash them again. After a year the glass in the door of the washing machine cracked in half. There was no reason for this to happen as I had not done a heavy load of clothes or even bumped the door. I had an extended warranty, but was rudely told that the glass breakage was not covered. My husband ordered the part for $100 and replaced it himself. I thought this might have contributed to the mildew problem. It did not.

I purchased a Maytag Neptune top loading machine in July of 2004. I have had nothing but problems with it since the beginning. I am now on my fourth service call- thank God I purchased the extended warranty. This machine is a lemon!! Maytag does not care- I will never purchase another Maytag product.

We have been told, since settlement date was 8-9-05, we are not eligible for any replacement etc. of our neptune front loader. We, have been told to use tablets and liquid cleaner. This type of treatment is quite costly and effective for only 1 month at a time. What a waste of time and money. MAYTAG CO ERROR AND WE PAY THE PRICE.

I purchased a Maytag Neptune front load washer and dryer in 2000. Today the repair man said there have been 3 lawsuits due to a defect in the door closure burning a computer component. Cost of repair will be $400.00. I contacted Maytag and they said they will not stand behind their product and pay for the repairs in their defective design.

Having the same trouble with mold, stench, smell. Washer doesn't remove smells from clothes.

I have a Neptune washer that has been subject to the mold and the main control board failures resulting in expensive repairs. The board just went again and upon reserching the web I see there was a class action lawsuit for the wax motor problem too. This now makes two class action suits neither of which we were notifed about and nor did I see any ads for them. What happened? did the Maytag attorneys prevail in limiting the notice period and advertising?

I purchased an MTW5770TQ washing machine S/N CW1440284 from Home Depot on 4/19/08. It was first delivered on 4/29/08 damaged and a replacement delivered on 5/2/08. We have had major issues with this washer from day one: After two service calls for the same problem (5/16/08 & 7/6/08): Only takes hot water ATC switch not controlling valve, we are still left with the same problem due to the fact that the switch assembly P/N 8578335 (made in China) has to be ordered from the factory (7 - 10 working days). This same part plus the valve P/N 3979346 itself has previously been replaced when brand new! In addition, this machine is noisy (banging) and has unbalanced spins (no clothes in it). Needless to say, I start to suspect either a design flaw with this product or that we simply ended up with a "lemon" - the latter of which would not fit either the Maytag or the Home Depot name and reputation.

Maytag top loader that smell like a sewer - leaves soap scum on clothes & like many of the people that have complained I thought I was buying a quality product (wrong) Maytag service treat you like an idiot I do know how to use a washing machine - the worst thing is my wife & I have so many arguments about this rotten product and I now feel bad for thinking she was doing something wrong. Maytag need to sort this out once & for all

I, too, purchase the Maytag Neptune Washer & Dryer in 1997 and had the same mold problems. I did receive a repair kit that helped with the problem, mostly. But the thing that drives me crazy is that both the washer & dryer wad up the clothes . . . everything, including towels, is so wrinkled I have to use spray starch to get the wrinkles out. Forget permanent press. If I am not there immediately when the dryer stops EVERYTHING is wadded up and a wrinkled mess.

I purchased a Maytag washer model # mav2755aww in July of 2006. It is only used during the summer months in my vacation home. I had a great experience with Maytag appliances in the past. This washer developed a faulty brake after only a handful of uses. Maytag was not willing to give me any satisfaction with repair of this appliance. I was informed by the repairman that Maytag does not manufacture the same quality products that they did years ago. Ownership has changed. My advise after my dealings with this company is to highly recommend that you think long and hard before purchasing an appliance from Mayutag. You are doing so at your own risk.

Less than 10 years ago (Aug 10, 1998) I purchased your Neptune stacked Washer/Dryer Combination for the princely sum of $3099.25 (CDN) I certainly could have bought a less expensive brand, but I did believe that I was paying for reliability and performance; an idea fostered and promoted by [their] advertisements.

We purchased our Maytag Neptune Washer 4/19/01 from Lowe's in Troutdale, OR. According to Consumer Reports this was a good purchase. In September, 2004, we received a Claim Form to submit a claim, however, we had never had a problem and assumed that we had skated any problems.

A few months ago, I went through the horrible experience of trying to contact you all by phone. After 1 hour of being transferred from dept. to dept., I finally spoke with a representative who was going to send me a new ground fault interrupter for my Maytag Neptune front loading washing machine. I am still waiting for this product! I continue to have to reset my machine multiple times to get a single load of wash completed. Yes, I have had the Maytag Repairman out numerous times for this and he repeats that I need a new GFI. Your actions or lack thereof just reinforce my theory of not buying American. Your quality of product has digressed and there are no signs of improvement in the future.

As owner's of a Maytag Neptune, we were qualified for benefits in the Maytag Neptune class action lawsuit but were never notified! Maytag says their hands are bound by the Illinois Court who I believe nefariously allowed a short window of reply by individuals in the claim group(looks like 4 months. I never received notice so it seems very strange that the court would allow a settlement that excludes no responders. This actually encourages manufacturers to accidently skip notification of class members.

Purchased a Maytag Legacy Series washing machine in 2003 from Home Depot, (model sav515daww). One week after the warranty expired the machine started making a sound when spinning similar to the sound of a jet engine. The machine also started leaking water out of the bottom. Called the Maytag repairman and was told that the bearings were going out. Since the warranty had expired, we had to pay for the repair.

Maytag Neptune Dryer mde9700ayw has cracked drum 18 days after 2 yr warranty must have been on coming before I noticed big crack snagging clothes

We purchased a compact Maytag stackable washer and dryer a few years ago. A year ago the washer wouldn't drain, when the repairman came we had to replace the pump and were told that Maytag had not designed a coin or any other kind of debris trap in this model. Hence coins make their way to the pump and damage it. Well, it just happened again. This is bad design!

Purchased a Maytag Neptune washer Model# MAH6700AWW on Aug 6, 2006 from Home Depot. Had to replace the circuit board a year later and in June, 2008 the circuit board is out again. At $491 dollars a pop? No thanks MAYTAG or WHIRLPOOL. No thanks to Home Depot either, because they let us have the Washer for $600 on a $900 unit because of surface scratches??? (because they knew about the problems with Maytag???)

Purchased a Neptune Maytag washer and dryer 3 years ago for our newly built home. Model MAH8700A. With the recommendation from the sales person at Martin's appliance and the so called good reputation of Maytag we purchased this front loader with pedestals for an extra $200.

I purchased the MTW5770TQ0 s/n CW1540872 from Home Depot on 4/22/08. It was delivered on 4/29/08. We have had major issues with this washer from the first few weeks of use.