Maytag Washers & Dryers Reviews

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Updated Oct. 05, 2026

About Maytag Washers & Dryers

Maytag offers washers and dryers designed for reliability and heavy-duty performance. Its product range includes front-load and top-load washers, as well as gas and electric dryers. Since 1893, Maytag has focused on creating appliances that hold up to rigorous use, featuring user-friendly controls, strong motors and extensive wash cycles.

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Pros

User-friendly controls and features
Quiet operation during cycles

Cons

Frequent mechanical failures reported
Poor customer service experiences

Maytag Washers & Dryers Reviews

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Page 25 Reviews 3380 - 3530

RichardGlandale, AZ

Reviewed April 9, 2009

I have a Maytag Neptune top loader. This washer is 4 years old and has been a pain ever since. It has spells of pausing and not finishing the load. Just today, it is holding a load hostage. I cannot get it to open, it will not restart, and it just sits there and groans intermittently. I almost junked the previous Maytag because it walked across the floor. Even after they rebuilt it completely, springs, balance ring and even a new tub and it still walked. I took it back to Home Depot, and they sold me this piece of **. Maytag Neptune is junk. I don't know. I can't get it opened to finish the load at one of my kids’ house. I am at a loss. I am mad as hell.

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RyanToronto, ON

Reviewed April 6, 2009

I contacted Maytag repair to fix the Maytag Neptune Washer. I made an appointment and had to wait from 8-4 pm for contractor to come in and look at the washer. The contractor called at 11:00 am and said he would be here between 1 and 3 pm. At 4:15 pm, we called Maytag and found out the service contractor had cancelled. He didn't want to come because it was difficult to park. We had saved a service spot for him if he had called. There was no accountability from Maytag for random contractors that they hire. Maytag would not do anything.

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SandraLas Vegas, NV

Reviewed April 4, 2009

We purchased a Maytag Neptune washer and dryer about a year ago and have had nothing but problems with them. I had an appliance repairman come out to look at them, and he said that he has had many calls on this model. The washing machine reader board malfunctions constantly and stops the machine on the spin cycle. I have had to restart the machine sometimes 6 to 10 times to get it to complete the load of wash. The repairman said to replace the board is over $400 and there is no guarantee that the new one would work either because there is a defect. These were very costly machines, and if they have a defect, they should be taken off the market. We do not feel we should buy a new board when we could encounter the same problems so we have to buy a new washer. It will not be a Maytag!

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AllisonMiddletown, RI

Reviewed April 2, 2009

I have had multiple problems with Neptune washing machine. It had problems recently, last spring, in Dec. and this March. I have not been able to use it since March 10. It has been serviced multiple times since. They can't get the specific part for it. It's on back order until April. I spoke with manager at Maytag Dependability Plus. I asked them for a renter machine until my machine is fixed. They said they do not do this. I explained to them that I can't go without a washing machine for two months! They said that I have to wait for the part. By the time I go to the laundromat, I could have bought a new washer. Please, please help!

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JackieSanford, NC

Reviewed April 1, 2009

I have a Maytag Neptune model # mah5500bww. I am going crazy! Last month, the door burst opened and dumped about 50 gallons of water all over my kitchen! I am not kidding! It took me over an hour to clean it up. The door registered locked but did not. I fiddled with it, did another load and watched it. Then it dripped a bit. I changed the door around, and it worked for about two weeks with no problems. And then last night, bam, the door leaked. This time I caught it and only about 10 gallons of water came flying out! Now, when I unplug it and have everything off, the water continuously runs in to. The washer stinks and it has collected tons of water inside. When I manually spin it, I can hear a lot in there. I have no idea what to do. This has been a pretty good washer until now, and I am really getting hit hard now! I have no idea how I am going to purchase a new unit in this lousy economy. I called a repairman to come out tomorrow but something tells me that I am screwed. My stomach just hurts, not to mention my neighbor is already tired of washing my clothes. Three boys and a husband tend to make a lot of dirty laundry.

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KathrynDundalk, MD

Reviewed March 29, 2009

Like everyone else, I've had problems with our washer (neptune front loader). The washer has 9 months of extended warranty left (three years), but of course coins stuck in the filter entrance aren't covered by the extended warranty. I convinced one of the repair men to show me how to fix this myself. So right now there are no coins stuck. However, the last time I called them out, they said there was nothing else wrong with it. It doesn't drain or complete the spin cycle. It stinks and we've resorted to going to a laundramat again. We paid almost 1000 dollars for this stupid machine and We're going to just have to eat it. Maytag should be sued again for continuing to have machines with such poor design out on the market. I would like to know why this product was still allowed on the market after the first class action lawsuit. This is foul smelling!

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KenVacaville, CA

Reviewed March 29, 2009

During the time we have owned the Neptune washing machine which was purchased in 2001, we have had the lid lock switch, circuit board, and motor control board replaced. Now the front door boot seal needs to be replaced. At the time the service tech was out looking at the front seal, he mentioned the pump is on its last leg and will need to be replaced. One of the main problems we have encountered with the machine started when it was approximately one year old, is it releases water from the machine onto the floor, which has created several problems. The first is the carpet that surrounds the outside of the room has gotten wet.

The other is the wood door jamb leading into the laundry room has been damaged from the water that the washer has released. We have had the washer checked out several times by a service tech. The service tech was unable to find any reason for this action. The service tech recommendation was to install a metal catch pan under the washer to catch the excess water the machine discharges on to the floor. The metal pans have water residue contained in the pan approximately once a month depending on the usage of the machine.

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PaulHillsboro, TX

Reviewed March 27, 2009

Purchased Maytag Washer Model No. SAV515DAWW, Serial No. 10084932CP

from Waco Home Depot, May, 2005. This was to replace a Maytag Washer Model No. SAV515DEWW, Serial No. 14063883GG that had three breakdowns within a year or so. Waco store did not have replacement in stock. Had to drive to different Home Depot in Waxahachie Texas. Picked up. Purchased extended Warranty. Warranty has expired. Will not spin. Googled the Washer model number and found numerous complaints and problems. I was told by one of the service people that this particular model was an Amana with a Maytag name. It is a piece of junk. I will not buy another Maytag. Too many problems. Warranty service is poor. Took six weeks to fix one of the Maytag machines. We do have an older Maytag Dryer that is probably made by the real Maytag Company. Knock on wood, it still works. Poor customer service for repairs from Warranty and terrible products. Maytag and Home Depot are

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MerrilynFort Edward, NY

Reviewed March 26, 2009

I purchased a Magtag top loading washer that has had to have the motor replaced because the override switch was built into the motor and could not be fixed separately, then the agitator stopped working and then smoke came out of the washer. This machine is used to wash 2-3 loads of wash per week. As we are retired, obviously, the machine doesn't get used excessively.

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JaniceWilliamstown, NJ

Reviewed March 26, 2009

I purchased a Maytag Atlantis washing machine in Sept. 2003 because my mother previously had a Maytag that was very reliable and I thought the company would stand behind their product. The washer was not used that often the first two years with only 2 people in the house, then only slightly more with the addition of an infant. Well, after owning the machine for 26 months, I did a load of laundry and heard a gushing sound after the spin cycle--all the water came pouring back in the washing machine instead of being extracted! Maytag was very rude and matter-of-fact when telling me a service call from a repair man would cost $158 just to look at it. When I found out it would be less money for a local repairman I refused to be ripped off by Maytag. Local repair shop replaced the pump for slightly less than Maytag wanted just to show up at my door. Washer seemed to work okay for about another year. Then it started getting extremely loud when going into the spin cycle (so loud you can hear it outside with the doors closed). Also noticed it wasn't spinning the clothes completely dry. Add this to the fact that, throughout my ownership of this wonderful machine, I have had to keep an eye on the filling cycle because the water will continue to run into the machine without filling it up (only remedied by switching to a smaller load size--where's the water going?) and the timer will often get stuck so the cycle will not progress without being physically reset. I recently noticed water damage to my baseboards in my living room (directly behind my wall where the washer is located). My suspicion that the washer was the culprit was finally confirmed when the floor underneath and around the machine became flooded with water while doing a load of laundry. After this experience (and learning of others' problems with the same model) it doesn't seem worth it to repair the machine. I will NOT be purchasing any more Maytag appliances for my home.

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DanaFort Collins, CO

Reviewed March 25, 2009

The Maytag repairman has been to my house 9 times since I purchased my MAH8700AWW on 3/1/06. The drum has been replaced 2x's, the drain has been clogged because coins and such can go into the fins of the washer and go into the pump 2xs. Who's idea was this? It vibrates the entire side of the house it is on 5xs. I had to remove my under-drawer, and still it shakes and vibrates. The repairman is very much a difficult arrogant man. And I have a five year warranty! I am disgusted with this product and in turn I will never purchase another Maytag Whirlpool product. I called the warranty hotline and they claim my complaints are not valid.

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MaryannPrince George, BC

Reviewed March 24, 2009

Purchased a Maytag stacker washer and dryer less than a year ago. Approxiamately 2 months ago the heating element was replaced. Since then, we have had a squeak and the repair company ordered the new glides to fix it. There is a backorder on the part. Next month our warranty is over - when will the part be available? We are tired of the noise!

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GaryFlanders, NJ

Reviewed March 24, 2009

This is maytag neptune front load washer. Never worked right and Sears never able to fix. Holds water on extract cycle. Clothing as wet as pulling out of a tub with water.

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PamelaMillington, TN

Reviewed March 24, 2009

In the fall of 2008, I bought a new Maytag Bravos washer. I was interested in all its features, especially the Hand Wash, which I planned to use for my washable business clothes. However, it only took a few loads to determine that the clothes coming out of the machine looked dirtier than when they went in. They have lint all over them, especially black slacks. My husband and I looked for a lint trap to empty, called the service number, and they informed us that the Bravos machine does not have a lint filter. Their explanation was that's what you have a drier for. Needless to say, things that qualify for hand wash do not go in the drier. Further calls to the service number proved equally unsatisfactory. A service tech was sent out, who billed us $80 to tell us there was nothing wrong with the machine. Follow up calls to the service number could provide no additional assistance, although this service rep did try her best to help. Meanwhile, I've got a $1000 washer that makes clothes appear dirtier, and there's no energy efficiency, because I have to run an hour-long cycle every week to wash the washer before I can wash clothes.

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PaulLeeds, AL

Reviewed March 24, 2009

Purchased March 18, 2008 washer has been down two times. Second time major problems after ten days washer is still down and nor releif in site. Maytag passed repair onto Alabama Power Co in Birmingham they have ordered parts and say it could be next week before parts come in than they will schdule for installing. This means our washer could be down for a month. Kitty at Maytag is the most rude person I have ever talked to on the phone.

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DarlenaWest Point, UT

Reviewed March 23, 2009

i bought a maytag washer and dryer with belief that it was the best.

i do not like either at all for starts the wash machine is very loud and makes a lot of noise and shakes way to much. it is hard to clean.

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RuthParadise, CA

Reviewed March 22, 2009

In 2005, I bought a Maytag front load washer and dryer set (very expensive - $1700 for set)from Hudson's Appliance. In 2006,while on warranty, the computer control panel went out. I contacted Maytag, but they were rude. I contacted Hudson's who contact Maytag and said that Maytag would replace for free. After replacing, Maytage charged Hudson's Appliance who charged me and I had to pay for it out-of-pocket. Then, in 2007, the front door of washer began to leak during each wash onto the floor and the door seal is black with greasy mold.

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KarenFairburn, GA

Reviewed March 20, 2009

I purchased and maytag front loading washer. Since the day i purchased this machine it has shaken violently durning he speen cycle we have had repair men come out and replaced the shocks the computer and just receantly tell us that there is nothing they can do for are machine. maytag will due nothing to help fix the problem. Machine shakes violently has mold and maytag wont do anything to fix the problem.

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DebraSugar Land, TX

Reviewed March 19, 2009

The Maytag Neptune TL, (#15855909GC), I purchased from Lowe's 3 to 4 years ago is leaking (better word spuing), water out of the top and bottom of the machine. I have called two companies for repair, both said they would not touch the machine. Went to Lowe's, they said just to cut my losses and get a new machine.

This is not my first Maytag, others I have owned lasted 13 years at the very least. This washing machine was not cheap, I do believe there should be some recourse.

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StellaMc Henry, IL

Reviewed March 19, 2009

My husband and I bought a new home 5 years rs ago 2004 and the only appliance we had to purchase was the washer and dryers.

We thought we were doing a good deal when we purchased the Maytag Neptune, top load, washer, and the Maytag Neptune DC dryer with the cabinet for laying and/or hanging for drying. Other than the control buttons wearing out and having to push them ten times to get them to work, there have been no major issues with the dryer. The washer is a different story. The washer tied clothes in knots that you could hardly get out. The dryer could not even get the wrinkles out,needles to say the washer tied the clothes in it together in knots making it almost impossible to get the clothes separated. We have had nothing but problems with it. Having to have a repairmen out 2 times for the LC button not being able to clear from the screen and being able to reset the washer. We were only one step away from the lemon law that could have worked in to place if we had had to call service repairman out just one more time for that repair. How ironic, it worked. Then the washer started making a horrific noise sounding like a jet engine was landing in my home. We had repairman out and the repair cost was $1200. Heck we refused that and used it til the end. TWo days ago it stopped draining the water from the tub, the lid was locked, we had to force the lock open to get our clothes out of the machine. Now tonight we had to go out and spend money that we did not have at present time on a new washer when ours was only purchased not even 5 years ago. My husband and I refuse to ever purchase another Maytag appliance. We always heard good about Maytag, but this surely changed our minds and we would never refer a Maytag appliance purchase to anyone. NEVER. Danny and Stella Foreman McHenry, Illinois 60050

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CharleneNorth Providence, RI

Reviewed March 18, 2009

I purchased a washer on 7/15/03 at

S&W Appliance Pawtucket Ave East Providence RI 02914 401-438-1411 Purchase order#0043674 Model # LAT2600AAE Serial# 10238386CC

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JohnAlexandria, VA

Reviewed March 18, 2009

I bought a Maytag PAV-1 Series Clothes Washer (oversized capacity plus washer) in May, 2003. Yesterday, March 16, 2009,it leaked out of the bottom during a cycle and put the full load of water all over my basement floor. All hose connections on the outside are tight. It does not leak on the pump out cycle. If you turn the dial just past the rinse cycle to the pump out cycle, the water in the tub will be pumped out and not go on the floor. I have had five other washers over the last 40 years and none of them have ever done this. They wore out eventually, but they did not break down and completely leak a tub of water!

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MichelleMurrieta, CA

Reviewed March 17, 2009

I like many others out there purchased a Maytag Neptune Front loader washer and also the Neputne Dryer. I can relate to SOOO many of you who wrote about the smelly, mildew oder that the washer puts out inside the machine itself and that wonderful mildew smell that it leaves on your clothes. Not to mention what it makes my laundry room smell like. Air fresheners cant even cover the smell. I, like many of you have tried every laundry detergent and fabric softeners out on the market trying to eliminate the terrible smell. NOTHING has worked. My husband and I just purchased a water system for our house hoping that it would cure the problem with the smelly washer. IT HASN'T!. I bought my washer and dryer late Dec.2005 and actually had it delivered and installed the first week in Jan.2006. The registration card for the washer and dryer went out that same week. I was NEVER notified about any Class Action Law Suit, nor was I ever notified about ANY recall on the washer or dryer units. The way I found out about the GFCI recall was by a service man who recently came to my house to service another recall issue on my Maytag refrigerator. I asked him if he knew about any recall on any other Maytag appliances. Come to find out there had been on the Neptunes. A couple of weeks ago after another load of CLEAN SMELLY laundry. I opened the door to the washer and found a slimy brown residue all along the front door. I often have to clean/dry out the inside rubber lining. I was SHOCKED to see so many people out there with (My Problem) and very disappointed to read about the results that every one is getting from Maytag. Somethng needs to be done by Maytag in the result to this mildew issue resulting within their machines. It is not very sanitary to be washing our clothes in such unclean bacteria filled machine. I will be contacting Maytag with (MY) mildew issue and I will let you all know what, if any results I get back from Maytag.

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J.Savannah, GA

Reviewed March 17, 2009

Maytag washing machine is 2 years 2 months old. Stopped spinning due to seized bearings. Cost to repair would be approx $300. Model = MAV408DAWW Legacy Series. Real POC.

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PattiOxford, MI

Reviewed March 13, 2009

Purchased maytag neptune tl 8/29/04 model #FAV6800AWQ serial #11262827EP Had service call on 8/29/07 from A&E Factory Srv. Service man didn't have answers for me. He told me to use he detergent to stop the smell but that didn't work. Water sits in the machine & starts to smell terribly. If not used for a few days, when I do a load of laundry, the clothes come out smelling. With some loads as its in the washing cycle, the machine stops & the code JC comes up & won't finish. Its always at (11) eleven minutes left. I have to move the clothes around to make it work again. I'll do the same type of load & it'll work fine. The service man came to my house & hooked up this computer to my machine & called someone. I was told it was the transmission. We started to write up the repair & then received a phone call & went outside. When returning, he then told me it was the clutch. The transmission was covered under warranty but the clutch wasn't. He wasn't sure at that point what to tell me. My husband came home & he got real nervous. We asked him to leave. I call Maytag & told them what had happened. The machine also moves all over on the floor at times when spinning. I called Maytag again 3/10/09 & they offered to cover 100% parts but no labor or service charge. Then they offered me 15% back of what I paid as long as I bought another maytag or whirlpool. I have 30 days to decide.

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SandyGirardville, PA

Reviewed March 12, 2009

I purchased a Maytag Atlantis washer in 2005. For the first 18 months it worked without any failure. Then I started to experience a funny smell. My clothes had an unclean smell, sort of like mold. I changed detergent several times, but it didn't make a difference. I had a repair person from Sears look into it and he recommended buying a water filter system. $900 dollars later, no significant change. I then called another local appliance repair shop and learned the belt and motor needed to be replaced and mold was evident in the bottom of the tub. Another $286 dollars in repairs. The smell did go away for 14 months. In October 2008, I needed to have the belt and motor replaced again, another $326 for the repairs. I purchased this machine due to a Consumer Reports rating and for the excellent history of Maytag. I have thought many times about replacing my machine, but the dryer works perfectly and they are a matching pair. My husband says I'm a fool and should replace the washer, but I'm anal on the design...

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LindaMechanicsville, MD

Reviewed March 12, 2009

Maytag washer is leaking oil,mold & mildew under the machine. Not all the water is being wringed out of clothing.

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LindaMechanicsville, MD

Reviewed March 12, 2009

Maytag washer is leaking oil,mold & mildew under the machine.

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JeffHouse Springs, MO

Reviewed March 11, 2009

Well, For starters the first time we used the machine, it walked across the basement from the spin cycle. which it still does today, Then the washing machine had a recall, that it needed a GFCI plug, Then a couple months later, the machine just stopped draining water. $ later, a quarter was found stuck in the pump. couple months after that the whole machine went out. no power, our clothes were locked in the machine. $$ later we were told the computer board had gone bad. To be continued i'm sure.......its BS!

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LuisSprinfield, MA

Reviewed March 11, 2009

I purchased a neptune washer and dryer combo. Of course I did not check on line for reviews on these appliances before I bout them. Maytag I thought, it must be good. Well low and behold, the washer is a piece of crap. It makes my clothes stink. It absolutely deforms the clothes. The machine vibrates and moves all over the place on its own. I have had every problem meintioned in all the articles complaining about this washer. I called Maytag on a rust issue becuase the top cover in the machine is already rusting. They said they had never had this problem reported. I checked on line and withing 15 minutes pulled up a ton of hits on this problem. Maytag offered me a 15% discount on a new Maytag washer. My answer to that was and what will I do when 2 years later the new Maytag washer starts rusting agian, call to get another 15% discount on another crappy Maytag washer. Anyway just another dissatisfied Maytag appliance owner. I will never buy another Maytag or Whirlpool appliance.

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MichelleMillsap, TX

Reviewed March 11, 2009

I like many other people purchased the Maytag Legacy Series washer and Drier at Home Depot in 2005. Bearings went out when it was under warranty. I did not purchase extended warranty believing that my Maytag washer would last 20-25 years like my mothers had. Wrong. Transmission went out, I paid $300 to have it fixed (cheaper than buying a new washer and drier, which by the way I paid over $1100.00 for these)

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JustinaAnchorage, AK

Reviewed March 10, 2009

Just found out that my Maytag Neptune Stackable Washer and Dryer was part of a recall for problems that I'm currently experiencing, mold in the door gasket of the washer.

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JamesRowley, MA

Reviewed March 10, 2009

After 3 repairs to the same Maytag Washing Machine, Maytag is refusing to fix it again for the 4th time under the extended warrantee. They claim they can just send me a check for 1/4 of the cost to buy a new washing machine, as a buyout. I feel the product is a lemon and that they should either fix it or replace it, like the extended warrantee says. I called Brandi at first and got absolutely no where, so the usual thing to do is call her supervisor which is Robert, I called him 5 times within the span of two weeks and he never even had the courtesy to return my call. I just want the machine fixed; I still have a year and a half on my extended warrantee. They never tell you that if the product stinks after 3 or 4 times fixing it, tough luck the warrantee that you purchase will be bought back or the service it should provide will end.

Thank you for any help you can provide. It's funny how if nothing goes wrong they never send you a refund! Jim

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SandraBedford, TX

Reviewed March 10, 2009

Purchased a Maytag Atlantis washer 3 or so years ago. Within the first 15 months it began to only half way wash and spin out my laundry. After several months it started making a weird noise when spinning out. Then a smell came from the machine and the clothes had funny spots on them. Then the thing would not spin at all. Called and after several calls they came out and fixe the thing, saying ti was the transmission. Well another 15 mo has transpired and it is doing it again.UGH>............what part of Maytag is this machine. JUNK JUNK that is the sound it makes now when it spins out .....I asked the first time to give my money back so I could buy a new machine. Oh Maytag said oh we will give you a coupon to give your a percentage off. I paid over 600 dollars for a machine that I was going to get a few dollars off and just toss out the 600 dollar machine. and then again the new machine would only have a year warrranty. The Atlantis does have 5 year on transmissions and other warranties that the new machines DON'T have ...why are we the consumers being shafted right and left. When will they stand behind their product. 600 dollars isn't much to some but for someone on disability it is a months salary. I NEED HELP

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TimberlyCorning, NY

Reviewed March 10, 2009

My husband purchased all new appliances less than 6 years ago when he bought the home we now share. He bought Maytag and admiral not no name brands, he believed you get what you pay for. In the past 2 years we have replaced nearly every appliance. The dryer 2 yrs ago, the stove 6 months ago and the refrigerator last week. The only remaining working appliance is the washer and that sounds like it is ready to die anyday. Why don't things last today.

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RamonaDover, TN

Reviewed March 9, 2009

My neptune washer has an odor of mold and I have tried to clean it out and it will not come out. Has been this way for a long time. Just never had the time to write. I even left it open and it still smells. What can you do for me?

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DoreenMetamora, MI

Reviewed March 9, 2009

purchased neptune washer first year it was out. cost $1000 which was a huge amount back then. had a recall on part and someone came and replaced it.. it broke completely soon after the repair and was told it would cost $300 to fix.. that was around 3 years ago.. washer is sitting in my garage still broken.. do i have a right to expect the washer to last longer than it did?? it is built like a tank..

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DavidFayetteville, GA

Reviewed March 6, 2009

My husband and I purchased this Maytag dryer/steamer on top when we moved into our new house in March 2005. I used to own a maytag washer and dryer and I did have problems with the mildew and other stuff but this time I just bought the dryer and hoped it was different with the washer. I barely used the top part of it, since we bought it, maybe less than 10 times. November of 2007, was at work and my mom and my 2 yr old daughter were at home and when this smoke from the laundry room started. Thank God my mother didnt open the door, instead she picked up my baby and head outside the house. She called my husband at work and at that time about 30 mins away. A neighbor called 911 and me at work. I hurried home and found out after that our maytag dryer started all of these. The funny thing was it all started from the middle part/area of the machine where all the functions located. Burned all the clothes that were in the dryer and the whole top/steamer were burned.

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JenniferBillings, MT

Reviewed March 4, 2009

I bought a nice Maytag Nepyune set in January 2006. The washer is great no problems at all with it, but the dryer 3 years later 6 repair guys and my extended warranty runs out in a year, so i got a year to fit in how many more repairs? I had the dryer two weeks and they had to come replace the drive pulley. Ran great for about six months and then the blower fan stopped turning. They said there was something caught in it. yah and how did that get there? it was zip ties from ther factory that were never removed. Ok 7 months later repair guys are in my house again the motors done for. Ok were back up and running.. about 5 months after that the electrical circuit board goes out. Three months later they are back to replace the bearings. Ok i've about had it i have 5 kids a baby on the way and my dryer is a piece of junk. Ok last week it was running great and than the horriable clunking starts and than the dryer stops. My husband hoping it is something simple takes the top off the dryer ok looks like the belt came off. Oh goodie something we can fix, but oh no it's a piece of crap Maytag he goes to put the belt back on and finds one of the rear rollers laying on the floor of the dryer. On closer inspection we discover a crack in the drum. Ok repair guys here replaces rollers has to order new drum. I have a dryer for a week until they get the drum and get it back over here. I'm afraid to turn it on this crack is going to eat something i just know it. The repair guy assures me it wont he placed some kind of tape or something over it so it won't eat my clothes. I have a pile of laundry a mile high and i look like i swallowed a barrel you really think i'm going to catch up before my baby comes? I call the company and how nice of them they offer me a 4 year extension on my warranty for another 125 bucks. Gee are they trying to tell me i need it? Hopefully noe but going to get it anyway.. basically after the drum is replaced i'll technically have a new dryer theres nothing else left to replace, oh but it's a Maytag guess we can start over from the beginning. I will never ever buy another Whirlpool/Maytag appliance again. Held true to that when we got a new frig in December i loved the Whirlpool so much nice features but went with something else instead.

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KristiArlington, TX

Reviewed March 3, 2009

I have been working on this for over two months. I see that there are others that have had problems with this machine as well. I am trying to see what my next action should be. I already notified BBB and they are not doing much at all. I contacted the FTC and have not heard fro them yet but what else can I do. I purchased a maytag 3000 series washer and it was delivered on Dec 23, 2008. The machine has not worked properly since it was delivered. I have had CONNS out here four times and they still refuse to replace the machine. They state that MAYTAG refused to replace the machine and they must fix the machine. CONNS states that they are new to the model and not fully aware of the specks. Maytag. It has gotten to the point that no one will return phone calls or schedule service on the machine and it still does not work. My other issue with this is I have this machine on a payment plan and have made my payments on thime each month since this began but they will not fix the machine. I can not keep paying on a machine that does not work. What can I do?

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NinaLutherville, MD

Reviewed March 3, 2009

Maytag Bravo High Efficiency washing machine. RUINS CLOTHING

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JohnPhila, PA

Reviewed March 2, 2009

I purchased a maytag bottom freezer refridgerator model # mbf1956hew on 10/26/04 In april of 08 the fridge stopped working & the food all went bad called maytag & they sent A&E out.The copper line from the compressor sits in the evaporator pan & rusted through A&E repaired line.Feb. of 09 Fridge stopped again & food went bad called maytag they sent A&E out again this time the compressor & evaporator coil was bad Maytag sent new coil in mail took 3 weeks for it to come A&E repairman spent 3 hrs. putting in parts new evaporator coil that maytag sent was bad called maytag for some kind of satisfaction for having to go through this mess going on 4 weeks not having a fridge They said we are sorry for the inconvienance but we will send a new coil by ups should get to you in about 2 days the A&E repairman said he didn't when he would be able to get back. He suggested we should be able to get a new fridge from maytag since we have gone through all this bullcrap & the parts keep failing. Maytag told me that you know your fridge IS 4 YRS OLDShe made it sound like I should feel lucky it lasted 4 yrs. Thats sad & you know what every time I go to Home Depot from now on I will go to the appliance dept. & I will stop anyone who is looking at refridgerators & tell them my horror story!! Maytag does not stand behind thier product & I will never buy one again!!

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PamelaPeoria, AZ

Reviewed March 2, 2009

I purchased a Maytag Neptune Dryer (and washer) in June 2005. The drum is now cracked, the seam became unwelded. This is not covered under any warranty. The price of a new drum installed is 397.53. This dryer is 3.5 yrs old.It is obvious to me that this is a manufacturer defect.Maytag says....sorry, only rust is covered for 5 yrs. Why buy Maytag?

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JulieLewisburg, TN

Reviewed March 1, 2009

I have had to have my $2779.00 washer and dryer repaired more times than I can remember. I have been told by the repairman himself, that I should sell it in the paper while it is still under warranty because it WILL break again. He said that the Neptune is the worst on the market. My husband and I have 7 children and needed a good washer and dryer. It has been a terrrible experience. We don't have the money to buy another set.

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CaroleBeachwood, OH

Reviewed Feb. 28, 2009

I replaced my 1983 Maytag washer in January, 2008. I purchased a Maytag Bravo top loader and couldn't be happier with this washing machine. The clothes are clean, and the machine uses just the right amount of water for the load size. Although I have no idea how it works(I watch through the glass top lid and can't figure out the cycles, it provides a quiet wash and very clean clothes.I'd highly recommend it.

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EllinLos Angeles, CA

Reviewed Feb. 27, 2009

After loving my Maytag Washer and dryer and using the set got 22 years,in Dec 2003 I purchased a new set of Maytag Washer & Dryer, washer model LAT3600AAE as the bearings on my old washer were gone.

In Jan 2004, my new washer tore a hole out of a new shirt; the agitator was replaced on warranty service. In July 2006, my 2 1/2 yr old washer tore some sheets and clothing; the agitator was again replaced at a cost of $200; Maytag agreed to and did reimburse me the cost of the part, about $56. Earlier this month, Feb 2009, my washer AGAIn tore some clothing and bed linens. I called Whirlpool Executive Offices to complain about this defectively designed or defectively produced product and to request a new washer at Whirlpool's expense. Maytag investigated my complaint and the Monday after my Friday phone call advised that they had never heard of this problem before. (However, the website, appliancejunk.comreports on Maytag washer damage from the agitator fins getting older and cracking and eventually breaking. I kept the 2d agitator which damaged my items in July 2006 when it was replaced.) Maytag offered once again to pay for the agitator part, but I refused to subject my clothing and bed, bath, and table linens to the vagaries of this product. At long last Maytag agreed to reimburse me 20% of the cost of a new machine. I purchased a new machine and had so much trouble with the Sears installers that I called Sears headquarters to get that issue resolved.

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JoleneWesley, IA

Reviewed Feb. 23, 2009

Maytag is supposed to be the greatest brand of washing machines, mine has not lasted even eight years, what a rip off, people have washing machines from Kenmore, etc, and don't have troubles for years. I spent a lot of money on a maytag machine, the repair man charges me almost as much to fix it as I could go buy a new one, Maytag is full of crap. I am pissed, will never buy anything Maytag or Whirlpool again, and I am telling everyone I know the same thing. Maytag, no wonder your repair man is so bored, you have to throw the things away because they cost too much to fix, no wonder our landfills are overflowing, Maytag sucks.

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DaveSpring Hill, FL

Reviewed Feb. 22, 2009

Had good luck with my Atlantis, after about 6 years it started growling on the spin cycle so I ordered another seal/bearing kit and a new snubber ring...works like a million bucks again.

These machines are so easy to work on with very little technical skills, get hubby to dig into it.

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SusanBellport, NY

Reviewed Feb. 22, 2009

I have an accumulation of water in the door gasket. Subsequently the standing water smells and has created mold in the gasket. I was told by maytag repair in 2000 and in 2001 that there was nothing to be done just keep it clean. That was the machine I bought.

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DavidRose Hill, MS

Reviewed Feb. 20, 2009

Well It is about the Maytag WASHER we purchased about 5 years ago, we have done everything to that washer, we have replaced everything that could be replaced and it is still a piece of CRAP!!! We paid over 600.00 for that thing and it was supose to be the best washer at that time, well IT'S NOT!!! WE WILL NEVER BUY ANOTHER MAYTAG PRODUCT. WE WERE TOLD THAT MAYTAG WAS ABOUT TO GO BANKRUPT AND THEY WERE NOT MAKING THE PRODUCTS LIKE THEY SHOULD, WELL THEY SHOULD GIVE US BACK OUR MONEY OR REPLACE THE PART THAT WE HAD TO BUY ALL OVER AGAIN. AND NOW ONLY 5 YEARS LATER WE ARE LOOKING AT BUYING ANOTHER WASHER MACHINE. I CAN ASSURE YOU IT WANT BE A MAYTAG!!!!!!!!!

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BeajayEverson, WA

Reviewed Feb. 19, 2009

Mold on the door of the washer. Stink from the inside of the washer. I was told to wash my washer without anything in it with bleach and only use a certain type of detergent. I'm having the same problems as the people in the class action suit, but I don't qualify because I bought my washer in September 2004. The suit only goes until August 2004.

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SondraWichita, KS

Reviewed Feb. 19, 2009

I bought a maytag, bravos, washer and dryer on 9/15/07. I read the instruction manuals on both. I use the recommended detergent and fabric softener, plus an odor killing additive. The washer tangles the legs of jeans and sleeves of shirts into knots. When I finally get them untied,shook out and into the dryer, they are still wrinkled when they come out. My laundry no longer smells clean. Two of my daughters,individually, noticed this, also. My husband made comments on the smell. He and I work out in the yard a lot. The stains and dirt do not wash out, as they used to, before I bought this washer. Even when pretreated and soak and stain cycle are used, the clothes do not come clean and odor free. Towels have to be rinsed 4 times. In January of 2009 the washer started to sound like a jet plane, while in use. The catch on the dryer door jams and will not close, unless I place it in a certain position. The clothes are not dry when the cycles are complete. I have to put it on a timed dry instead of the auto cycles to get them dry. Enough is enough! I called where I bought them. Out of thier control. I called the company. I was told I should have bought the extended warranty. Why would I pay $2000.00 for them, if they were not going to last over a year and not work right? The rep did not answer. She basically told me, sorry about you luck. She said I could pay for all labor and service call. When I threatened to run a full page ad in the local newspaper about these defective machines, she said this one time only, they would send someone out to repair them. I have to get my 16 mo.old, top of the line washer and dryer repaired? Amazing!!!!! The bearings are going out on the washer. In order to repair it, they had to replace the entire tub. It was sent out broken, by maytag manufacturers. The repair service had to order another. A new part for the dryer door was sent too. I am waiting for the new tub to get here, so they can finish the repairs. First one took a week. The laundry is piling up. I am stuck with these lemons. The maytag rep said they would only repair them once. I am very dissatisfied with performance, dependability, and quality of the set. The maytag repair man would not be bored with this set, as it has shown him to be, on thier t.v. ads.

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PamelaNorth Bend, OR

Reviewed Feb. 19, 2009

We purchased a Maytag Neptune top loader washing machine 3 years ago. I purchased the extended warranty for 159.00, (it is good until May 2011) and it has been repaired 2 other times for the same problem. It stops during the rinse cycle and will go no further. This time, when it would not work (it was during December of 2008) They got the wrong part the first time, came back again with another part and said they could not fix it. We have called them numerous times and they do not return our calls. The latest was 2/18/09.

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BrendaMemphis, TN

Reviewed Feb. 18, 2009

I saw the article about the lawsuit against Maytag on the Neptune front loader washers. We purchased the Neptune front loader washer/dryer about 7 years ago and I have been very unhappy with the washer.....the door gasket has mold and I cannot get rid of it and it tears my clothes. I saw that there may be a possibility of a purchase certificate and wondered how I would go about checking into it. Thank you.

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IvanBrooksville, FL

Reviewed Feb. 17, 2009

WE bought the Neptune in 2003.

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ChrisKaty, TX

Reviewed Feb. 15, 2009

I bought a Maytag Legacy series model SAV515DEWW washing machine in 08/04 from Home Depot. I was told this was the top a top of the line appliance. In the first year, under warranty, the motor bearings went out, and service came and replaced them with no problems. One year later, I had bought an extended warranty, and the bearing went out again! Service came out and replaced the motor bearing (it sounds like a jet engine. Well, this has now lasted for around 18 months and guess what? Yes, the motor bearing is out again! And now I have no warranty. So, 3 motor bearings in 5 years. I believe the service man called it a triple lip seal, motor hub and bearing. Anyway, I will not be purchasing Maytag, or whirlpool products EVER again. And will do my best to deter anyone else from doing the same.

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S.KayeSaluda, NC

Reviewed Feb. 15, 2009

Maytag Bravos Washer is a complete piece of junk ... period. It takes forever to do a small load of laundry and the clothes do not get clean. There is very little water added to the washer for each load and the clothes don't ever get submerged in water. How can you possibly wash clothes without getting them wet. This is the craziest piece of junk that has ever been invented. You can't select your wash load size, because the machine will not let you ... it decides what size load you have and it then is supposed to add the amount of water needed to wash the clothes ... it then adds about a cup full of water and proceeds to twist your clothes in knots and tears up your delicate items. Once again ... this is the craziest piece of Junk ever invented. Maytag should be ashamed to put there name on this junk ... It should be removed from the stores. Once again ... this an extremely Overpriced piece of JUNK!!!!

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MarylinGarden City, ID

Reviewed Feb. 11, 2009

My washer, a front loading Neptune, which I bought used does not spin out the water. I turn the inside of the washer after the wash is done and I hear tons of water left in the tub. I can't see it but I can hear it. I'm getting a moldy odor.

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JohnSalem, OH

Reviewed Feb. 8, 2009

I did call A & E who just left with the following diagnosis. The tub bearing is bad. I paid them $69.00 to tell me what I suspected. Then I was quoted almost $400.00 to repair this. Naturally I declined. The unit was purchased at Home Depot in May of 2007. We chose Maytag because of it's reputation and spent over $1000.00 expecting years of dependable service. Boy did I make a mistake. The serviceman could not assure us the new bearing would last any longer than this one. I thought most reputable manufacturers of washers would warranty the bearing for more than a year, most do...This unit does not. This will be my last Maytag product. Thinking a lot more initial cost would pay for itself ended up with a scrap washing machine that is just over 1 1/2 years old. I should have researched the warranty more, but again I made the purchase of the brand I believed to be superior.

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DarylBurr Ridge, IL

Reviewed Feb. 7, 2009

We own the stackable maytag washer/dryer and the maytage neptune washer model MAH7500. Both developed mold and mildew despite the affresh tabs and endless hours of trying to scrub the mold off the rubber portion and washing with bleach. Our whole family is allergic to mold and now our clothes (especially the towels) have the smell even if I am standing right there to change over the laundry to the dryer. This is something I never had to do with our 12 year old washer in our previous home which was NOT a Maytage and was a top loader. Our builder picked out these models and we never heard about the class action lawsuit. I can not believe the amount of money spent and now they are a health hazard. With this economy it is difficult to replace which is the only option since the other option would be to pay for a repair man to replace the gasket only to have the mold occur again. Maytag has ruined their reputation and needs to take responsibility. They need to offer all with this defect their top loader model with installation.

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JeanWashington Twp, NJ

Reviewed Feb. 6, 2009

I have a Maytag Neptune Washer. It is a front loading machine that I purchased in 2001 but left in storage in its box for several years finally installing the machine in the winter of 2007, It is model mah5500bww serial 73905814zq. About 2 months ago I started noticing black mold on the door gasket and a moldy type smell when I would open the door. There was a class action lawsuit that ended in 2004 or 2005. I was not part of that class action as my machine was in storage and did not even know about the suit. My model number was included in the lawsuit. I contacted Maytag several days ago regarding my machine and they gave me instructions for cleaning the mold and removing the musty smell from the machine. They also informed me that I must use HE laundry detergent only in the machine and to leave the door open when not in use. I only use HE laundry detergent in the machine anyway and leaving the door on leaves the machine on thus using more electricity. They also said I could have the door gasket replaced at my own expense since it was an old machine. Replacing the door gasket makes no sense as the mold will appear on that gasket in a matter of months as well.

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SandyVeradale, WA

Reviewed Feb. 6, 2009

FOR THE LAST YEAR MY CLOTHES HAVE BEEN PUTTING OFF A FOUL ORDER AFTER I WASH CLOTHES. WE THOUGHT IT WAS THE SOAPS, SO WE TRYED EVER SOAP OUT THERE,NOTHING HAS CHANGED.I JUST FOUND OUT THERE IS A LAW SUIT WITH THIS WASHER, WE BOUGHT OURS IN 2006, BUT IT MIGHT BE A 2005 MODEL BECAUSE IT WAS THE LAST ONE ONE THE FLOOR. WE WOULD LIKE TO KNOW IF THERE IS ANYTHING WE CAN DO ABOUT THIS MATTER.

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CherylBedford, IN

Reviewed Feb. 4, 2009

WE BOUGHT IT IN 2003 AT LOWES.WE HAVE DEALT WITH THE WASHER JUMPING OUT OF THE LAUNDRY ROOM. I HAD A SERVICEMAN COME OUT AND HE SAID THAT AROUND THAT TIME THAT HE HAS HAD SO MANY COMPLAINTS ON THAT MODEL NUMBER.He HAS CALLED MAYTAG AND THEY WOULD TELL HIM TO CHANGE SPRINGS EVEN SEND SOME TYPE OF PAPER TO SET IT ON BUT IT NEVER SEEMS TO HELP.I HAD ALWAYS BOUGHT SPEED QUEEN BUT THOUGHT I WOULD TRY A MAYTAG.NEVER AGAIN.I HAVE NEVER SEEN A WASHER MOVE SO MUCH.I CHECKED ON YOUR WEBSITE TO SEE IF THERE WAS A RECALL. I CANT UNDERSTAND WHY THERE WASNT.THE SERVICEMAN TOLD ME HE HAS TRIED TO REPAIR MANY OF THAT MODEL.I AM GOING TO TAKE A BIG LOSS ON IT BUT I AM GOING TO GO AND PURCHASE EITHER A FRIDGIDAIRE OR WHIRLPOOL.I JUST HAD TO VENT A LITTLE AND TELL YOU WHAT I THOUGHT OF MAYTAG. MY SERVICEMAN DID TELL ME THAT THEY ARE IMPROVING THE QUALITY OF MAYTAGS BEING MADE NOW. THANK YOU, CHERYL HAMMOND

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MaryRossford, OH

Reviewed Feb. 4, 2009

i purchased an Atlantis washer in Sept 2001. Now my spin cycle does not work and I get an odor coming out of the washer. After reading many complaints from other users I am pretty certain I am one of many with a washer that does not live up to it's name. I am certain that I have a mold problem, possibly a belt problem or even problems with the compresssor unit. I am very disappointed with the short life of this washer and feel that it will now be costly to repair. I have had whirlpool in the past and my last washer lasted me 18 years. I purchased Maytag because of the reputation that it had put out to the public and now I regret doing so. It also sounds like there is not much support from Maytag repair either. Thorougly disgusted with this and would advise anyone to think twice before buying Maytag washers.

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CarolynNorthwood, OH

Reviewed Feb. 2, 2009

I have a neptune washer and dryer they are the biggest mistake and disapointment that we have made the washer doesn't do what it is suppose to do . The water doesn't drain right and the laudry smells bad after its been washed . It washes to long it doesn't turn off like it is suppose to do . The neptune dryer is also a big disapointment also. I*t takes to long to dry . I thought it was suppose to make life easier but all i have gotten is a big pain . It takes to long to do landry. I am now looking to buy and top loader machine and dryer. I feel that I should get some kind of pay back for the machines that are not what they are said to be . the machines are only 3 years old.

we had to have it worked on right after it we purchased There is also a extented warranty on them . the sevice department also is a big problem. Carolyn Hoot

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LauraMuskegon, MI

Reviewed Jan. 31, 2009

My Maytag Bravos Washer model MTW6600TQ0 delivered May 2007, has a defective bearing under the tub. The washer is very loud durning a spin cycle, and is getting louder. We had a service company out and the repair is approx. $500.00. They tell us the bearing will eventually freeze. The washer is less than two years old. We will not be paying $500 for the repair. I will be purchasing a new washer, and you can bet it will not be a Maytag. After buying the top of the line Maytag, I did not expect to have a large repair bill in less then two years. I will be willing to bet we are not the first to have this problem with the bearing.

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KathleenSherrard, IL

Reviewed Jan. 30, 2009

We bought a neptune front load washing machine between 1997 and 2004 and have had numberous problems with it. Again we are having to call and have it service and realize that there was a lawsuit that supposedly ended in 2005 that we knew nothing about? We are probably going to have to buy another new washer. It's pathetic how many times we've had this one fixed. Is there anything we can do to recoup any money at all? Thank you for your time and help in this matter. Sincerely, Kathleen Slattery

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LilitBelleville, IL

Reviewed Jan. 29, 2009

I purchased a Maytag dryer MDE2400AYW, a year ago, and have been experiencing problems since then.

At first, it was making an awful squeeking noise when it was working. It took 5 repairmen visits (5 wasted vacation days for me) between February and May of 2007 to figure out that there was a loose screw left in the machine. Now, just a year after purchase, the dryer no longer dries the clothes. It runs fine, but the clothes com out as wet as they went in.

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JeanWashington Twp, NJ

Reviewed Jan. 29, 2009

my neptune 5500 washer has the same black mold and mildew smells all the other machines had. My machine was in storage brand new until the winter of 2007 Now I am scared to use it. Can anything be done to get the same benefit from the class action suit that was settled?

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LesStudio City, CA

Reviewed Jan. 28, 2009

Purchased a pair of Neptune Maytags; a washer and a dryer from Ralph's Maytag near my home in 2004. The problem is with the washer; it has mold and mildew build-up that doesn't go away. This was a problem that generated a Class Action lawsuit in 2005. Maytag notified owners of the problem and offered to replace the units with the newest generation model or pay up to $1000 to have it fixed. They sent notices based on the Registration Cards. We sent our registrations within days of installation. We were never notified of any Class Action; we have not moved nor have we changed our mailing address. When we finally were disgusted with the mold problem from or $1000 washer, we went on the Maytag website - and that's how we learned of the widespread problem and Class Action. We called Maytag who is essentially telling us we are out of luck as the case is now closed. They have offered to give us some bleach to clean the mold, but we hardly think that is appropriate given the design flaw of this expensive machine. Any help would be appreciated.

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HelaineClearwater, FL

Reviewed Jan. 27, 2009

Purchased Maytag Neptune washer front end loader top of the line. Assumed it would last the rest of my life since I already had a washer that went through raising six kids. This would be only for my husband and I. Well had a repair man out and after 2 and a half year old washer used barely by 2 people the repair man said the drain pump was bad. 319.01 plus a charge of two men @ 79.65 a man. Plus service call $49.95.No guarantees also. It wasnt worth fixing. This machine looks brand new out of the box. I am so disappointed in Maytag. The way the Serviceman told me he would never own a front end loader and he is always replacing the pumps on these.I spent on the washer and dryer combo $1650.58. Amazing not even to last 3 years. My first washer lasted 20 years and six kids. I will never buy a Maytag again. Something is terribly wrong with your product.

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NancyMetamora, IL

Reviewed Jan. 26, 2009

My appliance repairman just left. We had the mold issued resolved years ago when a new tub was installed. Now the bearings are going out and it will be more cost effective to replace than repair considering the bearings alone cannot be replaced but the entire back of the appliance must be removed and replaced. We also had him look at our dishwasher (also a Maytag) which leaks due to a bad seal but this will be an easier fix. Of course, this dishwasher was installed just about a year ago to replace the previous one that leaked horribly but I don't recall why. All of these appliances are approximately 8-9 years old as we purchased them new when we built our home that was completed in 2000. Needless to say, we will not be replacing the washing machine with a Maytag even though we still have 2 Neptune dryers that will be sitting next to the new washing machine!

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BryanPetaluma, CA

Reviewed Jan. 24, 2009

My wife and I purchased the Atlantis washer and dryer set from Lowe's 8 years ago and we have never been happy with them. Our clothes simply don't get cleaned properly and do not smell fresh. I can only use a towel one time before it needs to be washed. My wife beleives that the smell is because the towels are older as well, but I am not convinced. I think a good quality machine should be able to clean any article regardless of age.

We have had repair people out several times over the years and they have replaced a few major parts which fixed the machine but the quality has NEVER been satisfactory.

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KimquyGarden Grove, CA

Reviewed Jan. 24, 2009

My sister order/purchased a pair of MAYTAG Washer and Gas Dryer EPICZ, paid a check amount $1562.38 at the store mention above on December 31 2008, they delivered to my address on January 3, 2009. We did not do anything until The Saturday January 10, 2009, first used of grand new washer and dryer. Washer took too long time to wash, one cycle of wash took about 45 to 79 or minutes or other load running like forever until I had to pause the machine and take the clothes out, and the dryer did not working as I had 1 load in to dry form 8AM to 10PM and the clothes were still wet.

Sunday night January 11, 2009, I emailed to MAYTAG Customer Service and wanted to return the machines; I also called Affordable Maytag Store (714) 379-8841 January 12, 2009 morning and let them know that I would like to have the machines return. The Store sent Technician afternoon same day, changed the gas coil to gas dryer. The very next day we found the dryer was still not working, I called The Affordable Maytag again. MAYTAG Company Customer Service sent Technician on January 15, 2009, around 3PM, I was not home but my two sons age 15 and 14 were home---- dryer still not working. The first Technician came back on 1/17/09 to fix and now we've had one load of clothes took from 5:15Pm to 11:30Pm. We called the store, asked them let us bring the machines back but store clerk said "buying appliances as same as buying an auto, you can not return" then said "bye bye" My question: is it true? That we can not return the merchandise?

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FredHico, TX

Reviewed Jan. 23, 2009

Maytag Atlantis Top-Loading Washer Model 950 purshased and installed 3 years and 3 months ago. Worked great for 3 years and then began to make very loud noise. 3 months later we requested a Maytag service thru Sears and learned the sealed motor bearings were defective. Cost of repair $411.

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BeckyKnoxville, TN

Reviewed Jan. 22, 2009

Iam on a fixed income, so I bought my Maytag washer/dryer at Aarons Rentals in Knoxville,Tn.

It hasn't been used very much because of the problems. I bought the pair in early 2004 and was never told about a lawsuituntil the end of last year. I was laughed at when I explained my situation and the rep never called me stupid for buying that particular product, but kept stronly implying that several times during the conversation .(this was a Maytag customer service rep who refused to give me her name and then after refusing to let me speak to anykind of supervisor, I mysteriously got disconnected.) After all the jacked up RTO fees, I paid over $2000. for the pair. This was w/o the pedistal. I also had added another $500. for an added 3yr warranty, that nobody can seem to find now that there are repairs needed. I am paying $70. a month for a dryer and my daughter is trying to get me another set but after this set, i'm scared to death of what is a good model,etc. i'm on a fixed income because i'm disabled so i need to know a good model of both washer and dryer. if anyone out there can help me in choosing a set that has had good consumer remarks, can you email me @ tnblueyz@aol.com. i really doubt Maytag is going to do anything. We should get our own lawsuit together, just to let them know you can't take honest people's money and get away with it.

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KristineJefferson, WI

Reviewed Jan. 21, 2009

We purchased a Maytag Neptune in March of 2005. In less than a year we started noticing mold on the gasket inside the door. I tried cleaning it with bleach and vinegar and nothing got rid of the mold. We leave the door open when the machine is not in use. We still have the mold. I do run a load with hot water and bleach which still does not get rid of the mold. The machine is model #MAH 5500Bww and serial #A9334360E.

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JeanMacedon, NY

Reviewed Jan. 20, 2009

I purchased a Duet Sport washer and dryer set on Dec.29,2008, delivered on Jan. 1, 2009. The washer vibrated itself across the floor. Jan. 2nd, Lowes came out to check and relevel the machine. It walked across the floor again. Returned washer same week and purchased a Maytag Bravo. Used it 3 times and it leaked all over the floor. Leak came from bleach dispenser and ran down side of machine. Returned it on Jan. 20th and bought a Samsung. No wonder nobody wants to buy american anymore. You charge the price and deliver junk. Your products were recommended by the salesperson as reliable. I have to tell you that I will never buy anything Whirlpool or Maytag again. To bad as the dryer I replaced was a 40 year old Maytag. You did have good products - what happened.

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BronyaWest Bloomfield, MI

Reviewed Jan. 20, 2009

Purchased Maytag Neptune washer Model MAH 3000AWN in 1998, paid about $753.00 on sale at Best Buy. The washer broke last week and the repairs would cost me over $700!

Purchased Maytag Neptune dryer Model MDG 4000AWW in 1999, paid $700 at ABC Warehouse, broke in 2007, the repairs cost us $360!

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JoannTacoma, WA

Reviewed Jan. 19, 2009

I hate my Maytag washer. My clothes are alway dirty even after washing them with Clorex for white. If I close the washer door I have black mold on the door and the smell is awful. I do not do laundry every day and the water that does not drain smells after a day or two and there is no way to drain it off. I have tried. These machines are terrible. I wish I had never purchased it. I thought I was saving water, etc. but I want clean clothes who cares about the water usage.

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JudithVerona, NJ

Reviewed Jan. 17, 2009

We purchased the Maytag Neptune TL Washer the year that it came out. We paid over $1,000.00 and were told that it was a top of the line washer. It has been nothing but a nightmare. It has taken me up to 4 hours to try and complete one load of laundry. After getting up at 4:30 AM every day for work these 4 hours at night to do one load is an extreme hardship. If the load is not absolutely perfectly weighted for this machine it will stop, especially at the spin cycle. I can rearrange the clothing in the machine up to 20-30 times and it will continually stop. We did call a repair man after the 1st year of our purchase and we were told that Maytag discontinued this model because of all the problems. $1000.00 is alot of money to purchase such an imperfect machine. Physically and emotionally I am not able to keep this machine and am asking for some monetary reimbursement from Maytag for a faulty model which had to be immediately discontinued. Please advise. Thank you.

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LinnaeMinnetrista, MN

Reviewed Jan. 16, 2009

I was looking online for information on the Maytag Neptune Washer. And came across your website that mentioned a lawsuit against Maytag of said product. We have had the same problems with our washer but did not have any knowledge that this was a big problem which created a lawsuit. At the time it was settled April 19, we had been in the process of completing our newly built house and closing on it. Packing and moving in April 2005. Then of course after moving, it takes time to settle in and complete the finishing of the new home. So we were not aware of the August 9, 2005 deadline. My question is are we still able to be compensated in some way for above said lawsuit.? Would we contact Maytag? Thank you, Linnae Anderson

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AdrianPinehurst, NC

Reviewed Jan. 14, 2009

Since my purchase of this machine: Maytag Neptune TL Washer, mod# fav6800AWW, & ser# 16459773GL, I have experienced numerous problems with it. The disks that cause the clothes to agitate twists the clothes so badly that the machine will usually jam & must be re-arranged if a normal load. We must wash with less than half load.

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DonaldPearland, TX

Reviewed Jan. 12, 2009

Bought a May tag performa washer in summer of 05, come to find out according to two repair people that these washers were actually subcontracted out to Norge, no disclosure and very poor performance, the transmission seized up and it was a goner. Should there not be disclosure of this practice?

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PaulEstill, SC

Reviewed Jan. 12, 2009

My top load Maytag Bravos clothes washer is less than one year old.The display panel flashes all lights and will not cancel.I must unplug and start over.Very Poor!

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CBoyne City, MI

Reviewed Jan. 10, 2009

My Maytag Neptune front load washer is only 4 years old. We noticed it leaking about 4 months ago. When we began researching the source of the leak we were surprised to find that the bottom of the inside of the door had a wear hole completely through to the inside of the door. It leaks water down the inside of the door and down the front of the washer spreading water over the floor. It has had only a few moments of jumping across the floor when faced with an uneven load. Sometimes the washer doesn't spin completely leaving absolutely soaked clothes. The door however, is my main concern. I cannot seem to find a replacement door online. Has anyone else had this problem?

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SuzanaThe Woodlands, TX

Reviewed Jan. 10, 2009

On 5/16/08 I emailed the following missive to Maytag:

"While my less than four yearold Neptune washer Model No. MAH5500BWW Serial No. B2802810ER does a very good job of washing my clothes, the water that accumulates inside the rubber seal is a breeding ground for slimy mold. No matter how many times I have attempted to clean it out every load that I remove from the washer has bits of slimy mold on it. In addition, the mold smell in the washer is quite strong inspite of my using Affresh and leaving the washer door open as often as possible. I now find that the only way to assure there is no mold in the washer is to replace the otherwise undamaged seal at a cost of $150$175. Had I known this was a chronic issue with front loaders I would have purchased a top loader model instead. It is remiss of Maytag not to design a drain or pump system so that the consumer does not have to be responsible for sponging up puddles, scraping mold and replacing parts because of manufacturing defects on a costly appliance. Since it appears I have no recourse but to replace this expensive rubber seal, I would ask Maytag to please consider reimbusing me for this expense." Maytag's 5/22/08 response is, in part, as follows: "We do understand and appreciate your feelings concerning the problems you encountered and we apologize for any inconvenience this may have caused you. Unfortunately, due to the age of the washer, we are unable to provide assistance with regards to reimbursement for replacing the part on your washer"

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HeatherPace, FL

Reviewed Jan. 10, 2009

From the time I purchased my Maytag washer and dryer I have had problems with washer never completely cleaning my clothes and they always smell like they are mildewed. I have 5 children and I purchased the top of the line(I thought) because I wash so many loads per week. The week I purchased the Maytag Neptune set I called Home Depot to let them know I was bringing them back and they told me I could not return them that I needed to contact Maytag and they would tell me my options. I was so upset that that they gave me a small gift card to try and make up for the problem. I called Maytag and they said the only thing they could do is send a tech out several times to fix the problem. The tech did come to my house he said there was really nothing he could do that nothing was wrong with the washer. When I told him about the smell of mildew he said that there was a problem with this type of washer and the mildew problem. He told me to keep wipping it out. I still to this day hate this washer. I do not have any issues with the dryer just the washer. I purchased my Maytag set in 2007.

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DebraBloomfield, NM

Reviewed Jan. 9, 2009

I bought a maytag neptune washer and dryer in 2006 had them for 2 yrs. Already had repairs on the washer, it doesn't stay level, shakes the whole house. The dryer is knocking now, and it sounds like its rubbing metal to metal. I hate them and I am very upset that I paid 1800.00 for these crappy machines. I want to know what i can do? I want them picked up and money money back, they should last longer then this. I in destress over these issues, these are the first set that I have invested in when I bought my new house. I have had better luck with used old machines.

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MelbaKoloa, HI

Reviewed Jan. 9, 2009

I purchased a Maytag Neptune top loading washing machine Model FAV6800AWW from HOme Depot May 2005 for $1,000. Of course, Maytag are supposed to be the best appliance and should last for a while,so I did not purchase an Extended Warranty( My previous washer (a Kenmore) lasted me 10 years. In July 2007, it would not spin. I called Maytay service and they referred me to a local service company. I found out that the warranty has expired (only 2 years). It was fixed-labor and part total of $410. Jan 5, 2009 machine stops in the middle of the cycle-digital code says lr. I checked with the same service technician that fixed it last time and he said it is the motor control board that's not working and to replace it would cost about $345. It is very frustrating to be without a washer. I need to be compensated and refunded for this purchase because this appliance is a lemon! Also, why was Home Depot still selling them if there was a recall and a lawsuit! What a scam! I need to know where and how to claim.

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CarolEdmond, OK

Reviewed Jan. 8, 2009

Bought the washer 0n 12-29-00. On 02-26-03 the tub bearing was bad and had to be replaced. The repairman negotiated w/Maytag and they finally agreed to pay 50% for the part. He told them the tub was defective and should not have went out. Had to pay service call and labor. The tub bearing has now went out again in 2008. Am now having the same problem again. Will not buy anymore Maytag appliances.

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JudiAlpharetta, GA

Reviewed Jan. 8, 2009

I bought a Maytag washer and dryer from Lowe's 2 years ago. The performance has left a lot to be desired. If I don't pre-treat clothes prior to washing, they aren't clean at the end of the cycle. The dryer wraps my sheets in a ball and I have to run them through the cycle 2 or 3 times or dye the bottom and top sheets separately. I'm so disappointed in Maytag and wish I hadn't selected them. This is costing me money on my electric bill. This is certainly not an energy saver as well.

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KarenSparta, NJ

Reviewed Jan. 7, 2009

I purchased a MAYTAG gas washer (model number FAV6800AWW) and a gas dryer (model number MDG6800AWW) in Nov. 2006. In Dec. 2006, I had my first service call on the washer. Since that time, I have had 5 other service calls on the same washer. The dryer motor ceased when it was less than 2 years old! I have had the dryer worked on at least 4 times since owning it.

With these multiple problems, I have tried in vain to tell MAYTAG that I have faulty appliances. They referred me to a warranty service provider. The service provider simply tells me, “You should find another warranty service.” And tells me I have NEVER had my items worked on!!! I have receipts!! I am now stuck paying over $200.00 a year for warranty on appliances that MAYTAG says will BREAK AGAIN! The appliances will not be replaced until a part has malfunctioned 3 different times. THE SAME PART, NOT MULTIPLE PARTS!!!

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JoelRandolph, MA

Reviewed Jan. 6, 2009

Maytag Bravos Mtw6600tq - The design must have either a hardware or software problem. The machine is not able to recover from an unbalanced load (UL) error. During the 1st year, Maytag extended the warranty to two years. Our mistake was not returning the washer immediately. The repairman has replaced the sensors, wash plate, cable harness, tub, and water pump. The service person has gone above and beyond to try and fix the problem, but there seems to be no solution. Once the extended warranty is done, it would be a waste of money to pay for repairing the same problem over and over. At over $800, this is the most expensive washer we have ever owned. At twice the price of a conventional top-loader, junking this machine after only 2 years is a serious burden to our finances.

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ZofiaOakville, ON

Reviewed Jan. 5, 2009

Mildew is building up on the rubber casement inside the washer. It is impossible to clean. I have to leave the door open to air dry it which leaves the washer system on using energy.

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DorothyDorchester, MA

Reviewed Jan. 5, 2009

I bought on March 9, 2004 a Maytag washer which is a Neptune TL top loader from Home Depot, also a service from Home Depot which is GE-Zurich which expires in March 2009. The model number is fav6800aww. This is a brief story hopefully. Within a year from owning the machine, it had numerous problems such as lid locks the liner, the fabric softer was shorting out, the LCD panel which they rigged, also the pump; I can't tell you how many times that was replaced and also, the clutch. I went from 3 weeks without a washer up to 7 weeks without one. The clothes were always dirty. I had water on floors when broken. This is what took place this year alone.

I'm still covered under GE-Zurich till 3/2009. In March, I had the LCD panel replaced; then in Aug. 2008, I needed a pump. I believe they said they came with a pump. It would not work so I had to wait 3 more weeks, in total 7 weeks. They fixed it with an LCD panel. Then in Oct. 2008, it went; it was the clutch or pump -I'm not sure. They came within two weeks and the part was no good. 3 weeks later, they came and fixed it. As of 1/1/2009, it went again. This is just in one year's time what I've experienced. I say at least 2 times a year or more, since 2004, I've gone without a washing machine for anywhere from 2 weeks to 7 weeks. I now decided to buy a new one on 1/2/2009. I once wrote Better Business and I was told where they're fixing the product, by law there is not much they can do and it had to have 3 failures of the same part within the year's time. So, I didn't have much of a choice.

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WalterJerome, ID

Reviewed Jan. 2, 2009

I have a Maytag Legacy top load washer. It was purchased new from Home Depot on 11/19/2004. It has been to the repair shop 1 time already. It took almost 3 weeks for it to be repaired, waiting on parts, that problem was fixed. Now, it vibrates so bad on the spin cycle that I do small loads only. I have read this seems to be a problem common to these machines. It will not spin the water or soap out of the clothes.

I live in a mobile home. The washer shakes so bad that it has loosen all the screws on the ceiling lights. After one of the globes fell out in the middle of the night, I have check all of them at least once a week. When the washer was in the repair shop, I had to drive about 16 miles to do laundry. To get this machine out of this house is a pain. With this machine not spinning the water out, my drying time is longer, using more power. Sometimes an extra rinse is needed, too.

What I would like to know is why Maytag has no solution to this problem. I had a Whirlpool washer for over 14 years. I needed a larger machine so I bought this so-called name brand. NEVER AGAIN!!!

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MarieTampa, FL

Reviewed Dec. 30, 2008

Jan. 2, 2009 will be the 7th time A & E Factory Service will be here to repair my Maytag washer. The repair has been the same thing several times, although they keep using the same claim number. It looks as though they have been here only twice. They can keep using the same claim number fifty times and it will look like they have been here two times. Each time they schedule us anywhere from the next day to up to five days and when they do get here a part must be ordered. Then it takes another three or more days for the part to arrive. When it does, I have to call them again to schedule an appointment. It usually takes from five days to ten or more days to get the machine repaired.

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LindaWestbury, NY

Reviewed Dec. 30, 2008

I did not know there was a recall on my maytag washing machine. When I contact Maytag , they told me there was mails sent to all customers and there were advertisements made on TV and newspapers. I was not aware of any of theses things. I just want to know , if I have any recourse. The washer is making mold and it also has an odor.

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HeidiBainbridge Is, WA

Reviewed Dec. 30, 2008

I inherited a Maytag Neptune front-load washing machine model MAH55FLBWW when I bought my house in 2007. The house was built in 2004, so the machine can't be older than that. (Well, unless it was bought used).

Anyway, I have the same moldy gasket and water in the drum problem that everyone else reports to have had.

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LeciaOrlando, FL

Reviewed Dec. 29, 2008

I purchased a maytag Neptune TL top loader washer on 04/15/2005,the washer has already started to rust,after 3yrs. I called customer service and they are willing to replace the top part however I have to pay for labor. With the amount of money I spent which was $999.99 I feel I should not have to spend any more monies out of pocket. I would like to know what could I do if anything?

Home#407-482-0084 Lecia Godwin

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ClydeFestus, MO

Reviewed Dec. 27, 2008

I have a Maytag MAVT446AWW washing machine purchased 11/21/2006. It has developed a loud, intolerable noise that only occurs during the wash (agitation) cycle. Investigation has determined that the drum brake rotor and lining assembly is failing. Many people have complained of this exact same problem and even have posted U-tube videos. Maytag refuses to repair it under the Service Contract, Cert. #AM0098781376 valid through 7/09, so long as the machine will continue to function, no matter how poorly. Since so many machines have the same problem, is there any way to bring pressure on Maytag to do what is right and fix the machine?

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YolandaSelma, TX

Reviewed Dec. 27, 2008

I purchased a Maytag Neptune Washer and Dryer in June 2005 and the Washer's circut board went out in July 2006. the warranty, according to Lowe's was only good for 1 year. I paid $999.00 for this washer and it was not worth it. The Maytag twisted the clothes badly and they were difficult to unwrinkle. I will never buy another Maytag. I purchased a $200 washer (GE) and it works great.

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HelenDanby, VT

Reviewed Dec. 26, 2008

Three years ago I bought a Maytag Neptune top loading high efficiency washing machine, model # FAV6800AWW. I paid a little over $1000.00 for it. About a month ago it would not go into the spin cycle. The repairman from the store where I bought it said that it could cost $500.00 to fix the clutch and transmission, since the labor cost would be high because he estimated it would take a whole day to take the machine apart to do the repair. He said I had overloaded this machine. The warranty it came with had just expired.

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RobertMt. View, HI

Reviewed Dec. 25, 2008

I have a Maytag front load washer, 2.5 years old, and the moisture dripped off the drum onto the motor. It has now shorted out the motor. Even though the motor is under warranty for 5 years, and I have called several service centers, no one will work on it or replace the motor. They all have the same story about Maytag. No Pay for warranty work or parts. Even if they did, I have to have the original carton it came in, and the original receipt of purchase. No exceptions. We received it as a gift from my mother, and she died last year. All the motor needs is new brush holder and brushes, but they will not tell me where I can get them or who made the motor.

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JerrieNederland, TX

Reviewed Dec. 24, 2008

WE PURCHASED A MAYTAG NEPTUNE WASHER AND DRYER SET - RECOMMENDED BY CONSUMER REPORTS - OUR PROBLEM IS WHEN YOU ADD BLEACH FOR A LOAD OF WHITE CLOTHES, THE BLEACH DOES NOT ALL DRAIN OUT- AND BLEACH IS GETTING ON COLORED CLOTHES AND RUINING THEM. HOW CAN WE CORRECT THIS PROBLEM?

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CoreyKirkland, WA

Reviewed Dec. 23, 2008

We bought our house almost 2 years ago and the Maytag Neptune front loading washer was already in the home. The house was built in 1999. The first issue we had was the seal getting sucked into washer because a piece of clothing got caught on it and as the clothes spun around inside, it just sucked the seal in. All the water emptied into our upstairs laundry room. Secondly, our clothes do not come out clean! I run a bit and my clothes smell worse after they go through the washer and dryer then they do when I'm done running. Doesn't matter how much soap I put in. Just my 2 cents.

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RobertCalgary, AB

Reviewed Dec. 23, 2008

Bought a Maytag Atlantis washer 4 years ago. Sounds like it blew a rod and does not spin/drain. Bought it because of reputation of Maytag-Now I think Maytag's are junk and would not buy another. Unfortunately I bought the matching Dryer and a Dishwasher which have not been any better. STAY AWAY from MAYTAG

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KarenDunwoody, GA

Reviewed Dec. 22, 2008

We purchased a Maytag Neptune top loader washing machine in 10/03/05. It stopped spinning a month ago ( 3 years later) and the Sears repairman said it was the clutch and the estimated cost would be $534.00. This seems excessive.

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PeggyColumbia Station, OH

Reviewed Dec. 22, 2008

On 12/20/2008, I washed a blanked in my Maytag Neptune washer (Model No. MAH6500AWW). About 1/2 hour into the cycle, I heard this horendous noise coming from the laundry room. I ran to the laundry and discovered the washer had danced away from the wall and was sitting in the center of the laundry room. This washer sits on a pedestal. When I entered the laundry, the machine started a spin cycle again and it was literally dancing off the floor. I hit the stop button immediately. I noticed plastic parts all over the floor.

When the machine stopped spinning and the door opened, the whole inside of the door was busted, the rubber boot was disconnected from the drum, the plastic around the drum was broken and there was a cable laying inside the washer. This was a major catastrophic event. I immediately contacted Maytag to get someone out. I certainly don't see how they are going to repair this machine. This isn't the first problem I've had with this machine. Last year (2007), the computer needed to be replaced. Again last year, the rubber boot shredded beyond repair and water flooded my laundry room.

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DamianStaten Island, NY

Reviewed Dec. 21, 2008

i bought a maytag washer and the smell of mold that comes out of the machine is unbearable and it also come with one year which had a service call the machine is 2 years old now and it has totaly stopped working they say to call maytag never told me about the lawsuit on the maytag neptune washer

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JoanTallahassee, FL

Reviewed Dec. 20, 2008

My clothes always come out of the washer smelling like they have soured. I have put vinegar, next time bleach, then a clorine free bleach into the wash with the clothes. Nothing helps with the smell that is left in our clothes.

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BarbaraPalos Verdes Estates, CA

Reviewed Dec. 20, 2008

I purchased a Maytag washer a little over 7 years ago. This past week, after a Maytag service person was called, I was told I needed a new washing machine because the agitator was shot. I bought Maytag because I thought it was the best. This was the poorest performing machine I've ever had, including Sears models which I've long ago discounted. What has happened to Maytag? Where is the longevity and reliability that made this brand a must. I'm disgusted with your product and will tell everyone I know how short the life span was. Shame on you as a manufacturer to sell such inferior products.

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PeterRio Rancho, NM

Reviewed Dec. 20, 2008

On Dec. 19 I sent the following email to Whirlpool/Maytag.

On Thursday Dec. 11th our washer broke down. Whirlppool/Maytag Customer Service told me to contactA&E Factory Servicehere locally to get the washer fixed. (This is a warranty matter)A&E arrived on Saturday mid morning. After inspecting the defunct washer, the serviceman says tyhe washer needs parts which he does not have and will need to order. "the parts, which will be delivered directly to you, might arrive by next Thursday." Late afternoon Thursday Dec 18th I phoned A&E for a stutus on the parts. The lady tells me that the parts will be shipped Friday Dec 19th and their serviceman is scheduled to come out on Dec 27th!!? After a brief and pointed debate it was agreed that the serviceman would come out and fix the machine on Monday Dec.22nd.

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FredWoodstock, GA

Reviewed Dec. 18, 2008

I compalined about the 2005 Neptune Clothes washer vibrating and acutally walking out of the laundry room when washing, they sent a rep to check machine, he charged $ 90 and told me it was a problem with my floor. I replaced the 2x10 floor supports, bolted three together, used screws, and glued them, added cross 2x10 supports to tie all the floor together, replaced the sub-floor with 1 wood, laid 1' concrest floor, then laid 1/2 tile. Machine still walks out the room when washing, vibrates and is extremely loud.

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CherylArvada, CO

Reviewed Dec. 18, 2008

My Maytag Neptune washer is only 6 years old. I got an error message on the screen saying the motor is not working please call for service. The repairman said it will cost $477. to fix. We've decided to get a new one, considering the cost to repair this one, but we can soooo not afford to do it. I'm bummed out this expensive washer lasted only about 6 years. My super cheap set (Hotpoint) that I had before this lasted 17 years.

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CarolImperial, MO

Reviewed Dec. 18, 2008

purchased a washer 11-11-02 from maytag store Lemay ferry and Lindberg st. louis mo. 63125 moved to imperial

12-16-04 2 years later the machine was replaced from maytag on vogel it was a lemon. The machine it was replaced with, the led replaced and it needs to be replaced again and the trransmission is shot the repair man was here yesterday and he does not have part one must be ordered that was wed and next week he will have part but I must pay the labor, the machine has never spent some times I woul have to spend the washer 2 times to get water out so now if they replaced the trransmission I wonder if it will still spin and not ge water out of washer I spoke to Maytag they said they would pay half of the part, but the part is under waranty so its covered but labor around $130.00 put service call I feel as tho I have been taken 2 washers is almost 6 years for two people, I am not happy right now with maytag I am a senior 66 years old and broke I had to get this off of my mind Brian at the Maytag store on Vogel a nice man but I know orders come from higher up the ladder people but I feel like I can't trust Maytag and get another lemon, even the belt for the spinning was replaced and I feel like a new transmission and the belt problem won't be corrected if it did not spin right and get all the water out who do you turn to for help thank you

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WalterMerriam Woods, MO

Reviewed Dec. 18, 2008

this washer started jerking like a bronko and finally quit

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PamMill Valley, CA

Reviewed Dec. 18, 2008

I purchased a Maytag Neptune washing machine in January 1999 from Sears. I have consistently had all the problems I found on this website with odor, stench and black mold and was told by Sears to just wash the inside of my washer regularly with bleach. The washer is no longer working and in looking for repairs via the internet I found this class action suit and discovered that I can't be a participant since the deadline was 2005 and I didn't know about it. Shouldn't Sears or Maytag have notified me of my right to be party to this action?

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GaryColumbus, NE

Reviewed Dec. 16, 2008

Purchased 2 coin opperated Maytag front loader washers for apartment buildings. Having trouble with both. Also bought a coin operated dryer, Maytag by Whilpool. Rattles, so they brought in a new one, but it also rattled. They told us to replace the motor mounts, but didn't help. All of it is JUNK. Stay away from Maytag appliances is all I can say.

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MarianneDornsife, PA

Reviewed Dec. 16, 2008

I am writing a complaint on the Maytag Washer Model PAVT244AWW. This is a 4 year old washer that has the same problems as the Neptune. It is suppose to be a self balancing quiet series and it has always sounded like a train wrek. Also the smell of mold when you first start it up is horrible. I paid 378.42 for this on 11/05/04. I think Maytag should help me replace this piece of junk. It is so frustrating when you go to do a load of wash and the smell is so bad I have to use baking soda in the washer and then stand there holding my ears making sure it doesn't bounce across the floor. Thanks for letting me vent. Did you ever see that commercial where the lady throw's her washer out the window? We'll that will be me soon .

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GeorgeWall, NJ

Reviewed Dec. 16, 2008

steel tumbler drum cracked at door end of tumbler of neptune front load dryer#14243038GP tumbler seems very thin ! washer and dryer not 2 years old washer is 8700 AWW #17816401JL dark clothes have musty odor whites seem ok will be in contact with maytag

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GeorgeWall, NJ

Reviewed Dec. 16, 2008

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NanetteAshland, OH

Reviewed Dec. 15, 2008

We have a Neptune front load washer,and we have had the door button replaced three times ,the washer has not worked right for the price.Now the button is broke again and the drain pump is not working .I am aware that my model has been recalled but i cant seem to get them to deal with me.When i tried to talk to them before they were in the middle of amana buying maytag so they did n ot do there responsibility .I paid for a washer that as dependable and i have junk,it is three years old now and we still have the door problom and now the pump.I deserve a washer that is dependable and they should of replaced it the first three times,The repair man even made the comment that it was strange that the same peice brakes all the time .Now i have no warrenty and they want 200.00 for a pump that should still work and 160.00 for a door button that has always been a problom.The model number to my washer is Mah9700aww

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TFlorence, KY

Reviewed Dec. 15, 2008

This is for information only regarding Maytag Neptune/ All front loading laundry. Most manufactures of High Efficiency front load laundry can have mld/mildew issues. That is because the washer does not fill with water so the seal does not get cleaned very well. Now there is a product called Affresh tablets to help clean your washer/seal. It will help prevent mold/mildew from starting. Using bleach with whites also can be a factor to prevent mold from starting. Some appliance manufactures are even injecting the seals with an anti-microbial foam to prevent mold/mildew from starting. Keep in mind that Maytag is not the only manufacture to have this issue. They did have a bad product design with their Neptune series but their products now are much better.

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KimberlyChico, CA

Reviewed Dec. 12, 2008

About a year and a half ago we purchased a Maytag Neptune front loading washer and matching dryer through Aarons (a local rent to own store). We started having problems with the machine making strange noises when it was in the spin cycle within just a few months. While we were under the rental contract we had two repair men out (at no cost to us) that said the machine was so new that they did not know for sure how to repair it. The second repair man was at least smart enough to look at the manual that came with the machine and told us that he needed to replace an interior part within the motor. We were told the machines were new, that the store just got them in. The store was new to our area and with the repair men not even being familiar with them; we believed this statement to be true. So we thought it was a bit odd that a part in the motor needed to be replaced so early. It took weeks for the part to come in and we had a loner machine for that time. They finally replaced the part in the motor but after a few loads the noise returned. We immediately called the manager at Aarons and this time because of warranty issues they needed to call a Maytag service man out. He showed up while I was at work and spoke with my son at home and said that he could not tell there was anything wrong with the machine so my son knew to call me immediately. I explained that when we first got the machine it was so quiet that we had to really listen closely to tell if it was in the middle of a cycle. Even the spin cycle was quiet. Now you can hear it all through the house. He said that is normal after some usage and that since he didn't find an issue his job there was done. If we had to call him out again we would probably be charged a service call. I immediately called Aarons and demanded a replacement machine; which they did give me-same model. Now this machine not only has a slight smell of mildew but we have to manually drain it by putting the drain hose into a PVC pipe that we put on the floor and out the back door. It will also get stuck durring a cycle. For instance last night the digital counter was stuck on 8 for 10 minutes. I have tried everything it says in the maunual. We are extremely upset and frustrated with this machine.

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AndreaWharton, NJ

Reviewed Dec. 11, 2008

We purchased a MAYTAG NEPTUNE WASHER AND DRYER back in 2000 when we built our home. I was never aware of any class action lawsuit against Maytag nor did I have any knowledge that I could have received a rebate of some kind. My washer does have some mold in the basket and around the rubber seal inside the door. That rubber was replaced a few years back. Also, when the machine is on the spin cycle it does shake and make a lot of noise.Can you tell me if it is too late to receive a rebate of any kind?

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KarenArmuchee, GA

Reviewed Dec. 11, 2008

On 08/01/2006 I bought a maytag/neptune front load electric clothes dryer. About 2 months and a couple of day later the drum splits. we call the repair service , the repair man comes out looks at it , orders the part. says he'll be back when the part is delivered to my house. Well the part arrives but there is only one problem the drum is crushed . So we call back to the repair service, they say that they will have to locate another drum. finnaly after a couple of weeks. The drum arrives and a week or two or three the repair man comes back and fixes the dryer Well we go for a couple of months later and we have more problems again the dryer breaks, and again we call the repair service and again the repair man comes out, and you guess, the parts have to be order and ofcourse the parts are on back order. Finally the part comes and we have a fixed dryer again. We Hope.... You would think , Nope a week before my daughter's 21th birthday of this year 08. The dryer breaks down again. Well again we call/ they come out look at the dryer says its broken they the repair man orders parts. Again we wait for the day the parts arrive, they finally come but there is one thing wrong, its not the parts that is needed to fix the dryer, and again the repair man has too reorder the parts. I mean parts , new motor , new drum. new vent thing, new everything. All we like is a new outher caseing and we would have a new dryer. Finally the day arrives sometime in the later part of June of 08. and the the parts are here and the repair man is here, and we have a dryer again... For a while, well you would think with all these new parts that its fixed. Noooo. So in November just before Thanksgiving of this year 08. The dryer breaks again we call and a week later the repair man comes out , It the same poor guy that came out before, when we had too have all the new parts put on. He thinks he just might have the part in the repair van , nope he doesn't . He says that he will have to order the part but he doesn't know what roller that it will take so he will have to order 6 rollers , to make sure that he will have the right part. He was suppose to come and repair the dryer Dec 11,2008 but i got a call today Dec 10,2008. From the A&E Factory Service and said that the parts are on back order and again we will have to wait. So maybe before x-mas I might have a clothes dryer. Maybe or maybe after the new year comes in ..... Who knows

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MichelleAurora, MN

Reviewed Dec. 10, 2008

Our 2 year old Maytag Neptune front load washer has vibrated and jumped all over since owning it. We called service about the problem and were told to buy a pedestal to put it on. How ridiculous this is. The washer is tall enough and any more height would make it less stable. We were never notified of the service advisory sent out by Maytag on 5/1/06 describing that the control board needed replacing in the 8700 model washers because the sensor allowed the washer to spin to fast, thus causing the vibration, jumping and noise. On top of this the jumping around damaged some type of bearing in the rear tub. We were also never notified about a class action suit on this washer. I really would like to know why and it is already over. I just found out about all the problems with this washer on the internet today.

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RichardBallston Lake, NY

Reviewed Dec. 10, 2008

Bought new maytag washer and purchased extended warranty . The washer was fixed once before because of a loud noise and it turned out to be the bearings in the bottom of the washer.

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BartEdmond, OK

Reviewed Dec. 10, 2008

Maytag Neptune dryer stopped heating and they have been out 3 times and are clueless as to what it is--dont they have decent repairmen anymore?

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AnaPico Rivera, CA

Reviewed Dec. 9, 2008

Purchased Maytay Neptune washer on 2007, Maytag claims that this is a energy efficient machine claim that appears not to be true since each load of laundry takes one hour or longer and still comes out without a clean smell. Please call or write to let me know if other people are having the same problem. Thanks

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PatriciaArlington, MA

Reviewed Dec. 9, 2008

We purchased the stackable Maytag Neptune washer/dryer (model MLE2000AYW) in 2000. The first time it was used, the water wouldn't drain out and the entire unit was replaced. Black mold and excess water in the washer have plagued us for some time. Recently, the washer stopped working. The repair person came today and told us that the control board needed to be replaced, but that Maytag must have had a problem with the one for this washer so they now have an upgraded replacement. The only problem is that the present motor is not compatible with the upgraded control board and would also have to be replaced for a cost of approximately $560 in addition to the $75 we had to pay for the house call.

When asked about the thick, black, smelly mold, the repair man said to check the manual. He never mentioned the common complaint with the Neptune washers and mold or the retention of excess water in the washer drum. I would assume that a Maytag repair person would be aware of these complaints as well as the class action suit.

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MikeAnkeny, IA

Reviewed Dec. 8, 2008

1.The mold problem is ongoing-rubber ring btwn door and tube is covered with black mold and will not come off. Is imbedded into the rubber. 2.Machine control board at top and back of machine behind the push buttons and dial burned a resistor and now the wax motor will not work and the machine will not spin.

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CindyCreighton, PA

Reviewed Dec. 8, 2008

We purchased the Maytag neptune washer and dryer a few years ago and have had problems with them ever since. We are very disappointed with their products and will never buy anything made by Maytag again. The washer is not reliable, at times water leaks all over the floor and at other times there is a terrible odor after the clothes are washed, and also at times the door will not lock therefore the machine will not rinse and empty or spin and the clothes get ruined as they are laying in a pool of water without being drained out. We thought that by purchasing Maytag appliances that we were purchasing the best, top of the line........but we were mistaken. We cannot afford to buy a new washer and I am at times afraid of getting shocked because of the fact that the water leaks out at times onto the floor, and also at times the door will not lock and the machine has water in it but the electric is still on. Maytag is not a good product, we learned that the hard way.

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KarenSt Louis, MO

Reviewed Dec. 6, 2008

We purchased a Maytag Neptune front load washer - model MAH5500BWW @ 4 years ago. Two months ago, I was washing a load when my husband and I heard a horrible rattle coming from the machine. It appears that when it entered into the spin cycle the plastic rim on the drum completely disintegrated. The plastic parts then became lodged in the rubber seal and created holes. Now, the machne is useless. We were told we would have to order a complete new drum. Over 500 dollars in repair. Maytag says were are not on any recall list and would not help but to give me a 10% discount on a new machine. I cannot believe this is an isolated incident. Plastic falling apart? This was a machine that was not used everyday or even every week.

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PhilipBelle River, ON

Reviewed Dec. 5, 2008

Upon rereading my earlier comment please allow me this wise correction

One should never, ever close a washer door after using it or in fact ever fully close and seal the washing machine's door unless one is having guests or entertaining for an evening! The washing machine's door should only ever be sealed when it is actually in use.

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MargaretJacksonville, IL

Reviewed Dec. 5, 2008

After many years of bottom of the line washers and dryers, my husband and I decided that it was time to buy the best, Maytag. So, we purchased the new Maytag Neptune washing machine and dryer. We were absolutely thrilled to finally have Maytag. It didn't take long for things to turn sour.

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PhilipBelle River, ON

Reviewed Dec. 5, 2008

I am quite alarmed and annoyed at the lack of common sanitation knowledge that is exhibited in foolish consumer complaints about washing machines most notably the Maytag Neptune fiasco on this website! It is only common sense that a washing machine cannot (save and unless it has a specially designed automatic exotic self-drying feature) and does not dry itself out to avoid mold and mildew development, One should never close a washer door after using it for up to a days time!! (24 hours at least). I find it ludicrous that foolish consumers are abusing their appliances by closing them up soaking wet and then claiming it is a fault in design or that the (thus abused) product itself is now ruining there clothes!!

I have a new front load Samsung washer which like all other former washers I have owned is properly used and has never nor will it ever have a mold or mildew problem because I know how to use it!

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SalmaMontreal, AL

Reviewed Dec. 4, 2008

We bought a maytag Neptune washer and dryer in end of 2006 and it doesnt work properly. At first in 2007 it wouldn't start and then it would stop spinning. Then we called the repairman and I was told that I have to pay for it to be repaired and that the motherboard/ electronic compoent was not working and that I had to change it. It cost me $750 plus service charge and labour. Then I was told that the washer was under recall and I have like called maytag 20 times, and each time they take my name and address and says that they have to send me a part that without the washer could explode or leak or something. It has been like 1 year already and they have not sent me the part. On top of that the electronic board is not working properly, it is not spinning the clothes properly and they come out dripping.

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JillNew River, AZ

Reviewed Nov. 30, 2008

I sure wish I knew about this web site a year ago. I would have never bought my Neptune washer/dryer. In Dec. 2007, My husband & I bought a Maytag Neptune front loader washer/dryer. Model # MAW6700AWW. We bought it as a floor model. Everything seemed fine until July 2007 the washer just stopped working altogether. I call Maytag, they gave me the phone # to a local company to come out and repair it for no cost since it was still under warranty. It took him a week to get out to me, then it took another week to get parts...that week turned into 3 weeks. I kept asking the repair man where the parts were??? He couldn't understand why they would not send them out. I finally called Maytag to get a very unhelpful, mean, customer service rep. She said they have so many complaints, mine was not the first one....it made me feel as if my situation was just not important and she was there just for a paycheck. She also told me that my repair may not be under warranty since it was a floor model! WHAT??!! Since when does a major company not stand by their product....apparently...Maytag! I fought that one and she continued to just tell me she'll forward my concern & rushed me off the phone....OH THANKS!!!! Another week goes by, no parts....I called back to Maytag and insisted on speaking to a supervisor. To my surprise I got a very understanding gal who wanted to help me and my problem. It seems that Maytag was confused with the parts order for my washer. It was still under my 1 year warrenty, but since it was a 2005 model, they couldn't figure out how it would still be under warrenty! A simple phone call would have fixed that. I could of faxed over my bill of sale. How long would I have been waiting for my parts had I not insisted on speaking to a manager demanding where my parts were!!! Anyways, the manager got it worked out and my parts were shipped and I recieved them within 3 days. After repairing the washer...it was still not getting all the water out of the clothes. Yet another sales call to come out. I had 5+ weeks worth of laundry to do for my family of 5. My husband went on a business trip with dirty clothes to have them laundered at the hotel! We do not have a laundry mat even close to where we live. I will never buy another Maytag EVER!! And yes, I do have the smelly moldy odor as well. Now I know where it was coming from! My 1 year warrenty expires next week, and I'm just holding my breath that nothing major happens to either of them! Shame on you Maytag for making such a junky items and not standing by them after 2005!

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LisaCalmar, AB

Reviewed Nov. 29, 2008

We are now on our THIRD Maytag Neptune washer with horrible results. When we built our new home we purchased the Maytag Neptune duo because of the water saving properties. We use a well for our water source and wanted to conserve as much as we could. The first was when our machine quit running just before the 1 year mark. The service guy came out and said the Motherboard was gone and he ordered parts. He came back to install the parts and the whole computer panel literally blew up in his face after installation! He was just putting the machine thru a short cycle to make sure it was working again. Sparks were flying everywhere and smoke filled the laundry room! He called Maytag ASAP and told them to send me a brand new machine, which they did about 2 weeks later. We had this machine approx 1.5 yrs when it stopped spinning and would not proceed to the next cycle. I would have to push the start/stop button to get the machine to advance. Again Mr Maytag came out and put in new switches etc. to get us running again. He told me that he had taken his name OFF the Maytag repair list and refuses to service Maytags anymore!! What does that tell you? Well that repair job lasted for about 3 months. Now what to do. The machine has totally crapped out and we refuse to put anymore money into it. I want a whole new set of a different make, but money is tight right now so we decided that if we could by a used washer in running condition that would match our dryer we would do it to get by for hopefully another year. We did find a set that a couple were selling due to a move. Great! I got a washer that worked and matched my dryer. Well guess what? We have had that washer for 6 months now and it is doing exactly the same thing! It will not advance to the next cycle unless I push the start button. Otherwise is just sits there and hums, with the timier running. So you think your load is done because the chime goes off but when you open the door it is still filled with water. This is so frustrating!!You then have to stand by the machine and keep pushing the start button to finish the load. Our clothes, especially the towels absolutely stink with mildew and that is disgusting!! I will NEVER own a Maytag anything again! We are looking at the LG Brand when we have enough saved up for a new set.

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HarrietManchester, NH

Reviewed Nov. 28, 2008

Washing machine: mold, door locked with clothes in it and could not open. A lousy product.

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JodiSurrey, BC

Reviewed Nov. 28, 2008

Purchased a Maytag Neptune front loading washer and dryer just over one year ago. To my dismay and disgust, I'm now reading the information that so many other owners of this HORRIBLE machine are complaining about. My washer is filled with mold/mildew and it's leaving deposits throughout my laundry. The towels have a funky smell and the deposits are greasy and black (sheets seem to be the worst...probably because they are woven so tightly).

As well, about six months after purchasing this set of appliances, the dryer stopped working properly. Under warranty the repairman came out and put in new thermostats...it still hasn't worked like it should and it took the company at least six weeks to get the parts and make the repairs. I purchased the washer and dryer from Trail Appliances...I will not return there either (terrible customer service when my dryer wasn't working correctly).

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KevinNewtown, PA

Reviewed Nov. 24, 2008

Six years ago, we moved into a new home and bought a new washer and dryer. We bought a Maytag Neptune combo from Lowes. Over the years, we've battled a problem with moldy/musty smells in our clothes. Mostly towels etc. We have tried changing detergents, fabric softeners, and even buying new towels etc. but nothing seems to cure the problem. Yesterday, I happened to notice that the smell seems to be coming from the washer itself. So today, I go online to research this and find that there was a class-action suit concerning the very issue I'm dealing with. I was never notified that there was such a suit, and now I'm told it's too late to get any settlement. Great! So what do I do now?

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JanineGraham, WA

Reviewed Nov. 24, 2008

We, like so many others, have the mold issue with our front-loading Neptune washing machine. There is absolutely no way to clean this. We've tried applying straight bleach and scubbing with a brush to no avail. When I contacted the appliance store where we purchased our machine, their response was to leave the door open so it could air out. All that does is make the whole laundry room smell like mold and keep the lights blinking on the machine. To say I'm concerned about my children wearing clothes that smell moldy would be an understatement! What are the consumers supposed to do who missed out on the claim that expired in 2005?

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ShellyDenham Springs, LA

Reviewed Nov. 24, 2008

IN 2005 AFTER LOSING EVERYTHING TO KATRINA MY HUSBAND AND I DECIDED TO BUY THE MAYTAG NEPTUNE FRONT LOADER WASHER AND DRYER. THAT WAS A BIG MISTAKE. OUR CLOTHES SMELL TERRIBLE AFTER COMING OUT THE WASH. THE WASHER ITSELF SMELLS. I USE THE HE DETERGENT (WHICH BY THE WAY COST MORE)BUT THAT DOSENT HELP WITH THE SMELL.

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WilliamAugusta, GA

Reviewed Nov. 22, 2008

Washer Machine stared to throw water. first call was August 19, 2008. then they found something else wrong with it and ordered parts. Come back September 22,2008. Found something else wrong,ordered more parts. They came back October 6, 18, and the 19. Ordered more parts, house filled with parts for 2 months. Come back November 4, 2008, to repair it still. Washer still does not work. Will return November 24,2008 to repair washer again. No washer for 4 months to use.

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TimothySpringfield, MA

Reviewed Nov. 22, 2008

I purchased a Maytag Neptune MLE200AYW stacked washer/dryer in Oct.2007. Now, Nov.2008(two weeks out of warantee) it will not work and I find I have the common problem of mold build up on the door seal. My complaint is that since there have been so many owners with the same problems,(failed machine control board and smelly mold)that it should be illegal to sell this machine with out telling the customer.

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DebraRoseville, CA

Reviewed Nov. 21, 2008

We purchased a Maytag Neptune Top Loader Model FAV6800AWW in July, 2004. We had always owned Maytags. We had been advised to go to the Neptune or Atlantis series because anything lower was not good quality. We had an immediate repair in 8/04 with a leak. The dealer replaced the lid dispenser. We had not had any further problems other than a moldy mildew type smell all the time until Nov. 16, 2008. The machine made two screetching sounds and then we heard a burst of water. We couldn't find anything leaking, but the machine would not extract water from the clothing. We just kept getting UC and DC codes. The clothes were sopping wet when put in the dryer. Lamco, where we purchased the machine, came out on Nov. 19. After pulling the front panel, he advised that a seal had broken, sprayed water all over inside and it would cost $800 to fix. We were told that a seal should never break in such a young machine. He, at that time, told us that our machine is basically a lemon. He advised that Maytag knew they had manufactured a flawed machine and just went ahead and released it anyway. If the dealer knew this information when we purchased the Neptune, they did not disclose it to us. Maytag has never contacted us to let us know that there were problems with the top loader; however, there are many many complaints on the top loader. A class action suit was filed on the front loader. I wonder why Maytag is not being made to repay everyone who bought the top loader lemon as well. No washing machine should just completely shut down and quit working after a little more than 4 years. We are now going out to purchase an LG which is about the same price as the repair bill would have been on the Maytag.

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Maytag Washers & Dryers Company Information

Company Name:: Maytag Washers & Dryers
Year Founded:: 1893
Address:: 553 Benson Rd.
City:: Benton Harbor
State/Province:: MI
Postal Code:: 49022
Country:: United States
Website:: www.maytag.com