Lowe's Home Improvement Reviews

I had a very disappointing experience with Lowe’s customer service regarding a recent return. I attempted to return a product that was unused and in original condition, but was denied due to what I consider an overly strict and unrealistic return policy. The manager was not willing to offer any flexibility or solutions, and the interaction felt dismissive rather than helpful. For a large retailer that promotes customer satisfaction, I expected better support and problem-solving. Instead, I left feeling frustrated and undervalued as a customer. Due to this interaction I will not be purchasing here again.

Me and mom bought a generator at at Lowe's Somerset Kentucky. It quit after one day of use. We about frozen to death. Tried to return it yesterday. Lowe's would not give us our money back. Manufacturer would not give us our money back and the Firman generator would not give us our money back. It's so depressing. They've always had my business. We had to give it away in the parking lot because we could not lift it so anytime you go to Lowe's with you better think Twice. It was $800. Very sad but no one would help us at all.

Feel ripped off. Ordered a new washer, delivered Friday. Called Saturday as it was making loud bang noises. Techs came Monday, told me they'd be sending a new one. Checked on this Tuesday only to be told that no such thing will happen, and luckily, I paid for a warranty that might work to have it fixed. Lowe's said return period was 48 hours. A little suspect when the techs can't come out for three days. I can't recommend purchasing through them. The online chat people were very helpful, comparatively, but as a company, this is poor behavior.

I wish someone I knew could have warned me not to go with Lowe’s for my kitchen remodel. I sat down with Edd to design my new kitchen the first week in October of 2025, Before he emailed the design in, I asked him to change one cabinet to hide my recycles and trash cans. The first mishap. I was told it would take 6 weeks for the cabinets to be made, they didn’t arrive until mid December. The installers were professional and nice, no complaints there, the panels around my refrigerator did not make it in.

I ordered a patio door in September 2025. Was told 6 weeks for installation. It was a Pella door. I already had a pella slider but wanted a French door. The door was finally installed january 6, 2026. The installer was sub contracted but did a good job. Although it took 7 hours. He went to install the handle and it was missing parts. So I have not been able to open or close the door. Finally I received notice the new handle was at the Lowe's store so I picked it up and hired an installer rather than wait another month. He was installing the handle to find that the same parts were missing. So 8 months later I still cannot open or close the door. And neither lowe's or pella want to take responsibility. Long story short, don't use lowe's and don't buy Pella. Bad bad time.

Visited the Lowe’s store in De Soto Texas today on Sunday, February 1 at approximately 4:15 PM. We wanted to get some paint. We waited approximately 1/2 hour in the paint department while various employees paged “customer service in the paint department”. We finally gave up and went to the front desk for a manager. We found out that the last person in the paint department left at 4 PM and they weren’t going to have another associate come in till five. They have an overlap of one hour which is unacceptable. We waited for almost a half hour and you would think someone could’ve told us that there is nobody coming.

I saw an item sitting on a shelf with a tag saying $54.99. When I went to the register, it charged $74.99. The clerk called the manager, who flatly refused before even seeing the item and sign. When I asked her to consider my case, she refused. I asked to speak to her manager, and she said he would not be in until tomorrow. When I asked at what time, SHE SHOWED SO LITTLE INTEREST IN A CUSTOMER'S TIME THAT SHE REFUSED TO TELL WHEN HE WOULD BE AVAILABLE. This is appalling service and no way to treat a customer. This occurred at the Northeast Dallas store. The manager in question is named Tasha.

Lowe's store no 1081 Norfolk VA. 01/31/26 it must be a certain Demographic I was 75 feet in store when I was immediately approached by an individual asking if I need help then said individual followed me if this is how Lowe's treat the military community I hope that the store gets put on list to not shop at. When I asked the so called MANAGER his name that's when my troubles started. He wouldn't supply his name. Only said call him CJ and that all I needed to know then said there wasn't any security in store. I then asked for another manager to speak with. That's when Mr ** became extra non helpful and aggressive and told me he didn't have anyone else. I could speak at this point your manager and store is more Dangerous than walking down the street. The manager with the letters of CJ for a contact is Absurd.

Ordered online because everyone seems so darn grumpy in store. Like I did for the past 3 years placed order from Dickson city store but somehow it was sent to a place I lived over 20 years ago and told that's my fault. Good job Lowe's, lost customer over a product less than $20!

We were given a business card by Home Depot to contact Marcello. We got below business card from Lowe's employee for the handyman services. During this snow storm Jan 2026 our heating system went out. We called this guy. He is total fraud. Took $160 and did not do any thing and left with money. His name is Marcello ** and phone # is **.

Went to to Harrisonburg VA Lowe's to buy succulents for a bday present. We found the ones we wanted and some potting soil. Came to self check out, the employee there was clearly frustrated. We showed her there was no bar code on the plants we choose. She Stated, "Someone is coming to help another customer 1st then you." We waited. She did say, "Can you go see if you can find another one like it." I did and there was no other in that size pot.

I purchased a garage door opener from Lowe's, together with a prepaid installation. The installation was to be for a new opener, not a replacement. The technician they sent refused to perform the installation because he only did replacements. He claimed that more parts were needed to mount the opener and he wasn't being paid for that work. He could not name what parts he thought were missing and left. Discussions with Lowe's Installation Partners disclosed that they had no installers in the greater Chicago Area that could do a new installation in spite of written documents that offered both new and replacement services. Having no alternative, I cancelled my order and requested a refund. If Lowe's cannot fulfill services they offer, they should clarify their offers to state that they are only able to offer replacement installations.

My wife and I recently moved into our new home. Unfortunately, I had an injury just prior to the move rendering me unable to help. We’ve had multiple deliveries come to the house, no issues whatsoever. We bought a rug from Lowe’s that we had delivered. Not only did they not deliver it to the right house, they made no effort to do so. They pulled into the neighborhood and dropped the rug at the first house, which is nowhere near our house, doesn’t even have close to the same # address.

A home delivery order that was supposed to be delivered on Saturday has still not arrived the 4 hour window was 7am to 11am is now 430 pm, the staff has been rude at time. Uncaring mostly. Nobody knows where it is or why it hasn't been delivered. This is not a small order. Hundreds of dollars worth of merchandise. Also missing 2 days of work since they said someone has to be here to accept the order.

Lowes has been the absolute worst from day 1. My wife and I ordered blinds for every window of our new home back in December. We were supposed to get an offered 20% discount on our blinds, quote didn't show discount, I had to complain to get it or it wouldn't have been honored. Strike 1, then after payment we received an estimated delivery date of Jan 2nd. That quickly changed to Jan 26th. Strike 2. On Jan 22nd I received notification our product had been shipped and received a tracking number stating we would have our product on Jan 26th. The product never moved from its initial pick up location. No one could tell me where it was. Lowes said it was shipped by Spring Windows, Spring said it was put on a 3rd party truck (FedEx), FedEx claimed they never received it.

I just went to the Cumming, Georgia Lowe’s and was helped by Anahi. Such a great experience! She helped me find 2 refrigerators with strict specifications, loaded them for me, checked out in appliances and helped me to my car. Wow! Thank you, Anahi! You are amazing!

Four days before the national weather event, snowstorm coming across the country we went down to Lowe’s and not a bag of ice melt or a shovel was to be found. Now when you have a major event like this and you have early warning, it was probably two or three weeks that they announced that the storm was coming cross country so why wouldn’t the managers of these stores get a truckload of shovels and salt or calcium chloride pellets. You have that much time in advance. It's like no way you can’t do better at these things. It’s every single time there’s a sizable snowstorm. They fall on their face. This isn’t the way multimillion dollar businesses are supposed to run.

Purchased a microwave oven combination for well over $4000. Paid $390 to have it installed. Was told by the salesperson who sold it to us that we had 30 days once it was installed to make sure that we liked it. Or if we didn’t want to keep it, we could return it, get a different one or get our money back. That made sense. Ordered it on December 10. They could not get it installed until January 21.

Lowe's Lincolnton NC sold me an over the stove microwave Jan. 6th with promise to be delivered to store 3 days later Thurs. or Friday. Was told installer would pickup at store and most likely be installed that Saturday. Just after purchase I got text from Lowe's that unit wouldn't be delivered until the next THURSDAY. Installer RELIABLE SERVICES scheduled install 2 wks. later Jan. 27th. Jan 26th at 4pm I called to verify install for next day and was told would be installed between 1pm and 6pm Jan. 27th....Jan. 26th at 7pm installer called and said he couldn't install next day and would reschedule. I asked when he could install he said he was booked next 2 weeks. It would be after that! I went to Lowe's Lincolnton NC and canceled install. Lowe's is now OFF MY LIST TO DO BUSINESS WITH! I have always gone to Lowe's for all my home needs, but no more!

I ordered a patio door from Lowe’s back in November and was told it would be delivered by January 15. I planned everything around that date. I prepped the site and booked my contractors for installation on January 16. On the afternoon of January 14, I suddenly got a message saying the delivery was being pushed to January 29. No explanation, no options, nothing. This completely messed up my schedule and left my contractors stuck with nothing to install. When I called customer care, the agent was honestly not helpful at all. The tone felt rude and the only thing they kept asking was “What do you want to do” instead of actually trying to fix the situation or offer any support. There’s a Lowe’s much closer to my home, but after this toxic experience, I’m honestly staying away from the brand altogether. The lack of communication and the way the delay was handled was really disappointing.

So I, like many other people, purchased a generator in preparation of the recent snow/ice storm. I asked 3 times about the return policy and was told 3 times 48 hours if open, 30 days unopened. NOT TRUE. When I attempted to return the generator, unopened, they refused the return. Thirty minutes on a call with customer service did me absolutely no good. I feel they took advantage of me and probably several others with their misinformation associated to the purchase of the generator. Way to go Lowe's!

Lowe's at Dublin has worst customer service due to lack of training, incompetent, no knowledge about the items, and personal level justification. Looks like all of them hired just to bring the Lowe's reputation down. They wasted my several weeks and my contractors stop working and left. Products quality and color I attached a picture and they said both are same and cannot see a difference.

Save yourself a lot of grief and shop somewhere else! Lowe's is the Worst in product, price and customer service. Lowe's doesn't care about reviews. I am only writing my review only to save some other poor sap from dealing with what I have. Their customer service is frustrating to say the least. I bought a dishwasher and I can't even use it. Installation was ridiculous. The machine doesn't work. The door is hung up on some piece of metal. So it makes a loud metal popping noise. At this point, I still dont know if it's the machine or the install.

Purchased a $700 washing machine. Delivery was 1/24/26 @ 3:30 pm. The truck arrived and the installer came in. He pulled the old washing machine out and started talking about how he may not be able to get the hoses off because the valves may be stripped. Within 2 minutes he said this is not going to work. He showed me water coming out of the valve. The 2nd installer came and questioned the first installer who then got angry and said "this is not my first installation." Pictures were taken. They put the new washing machine in the garage and left. He told me when I get the valves replaced to call Lowe's back. I turned the valves off and there was no water flowing. He lied and they were out of here in 5 minutes. He also complained about how many deliveries he had that day. We installed the washing machine ourselves.

Based on my experience, I would use extreme caution when purchasing paint during Lowes rebate promotion. I purchased paint back in July 2025 Promotion, submitted rebate info, received confirmation # and Status Approved email from Lowes but To date (Jan 2026) after numerous phone calls to Lowes Customer Care Center I have still not received any rebate. I believe they are currently running another similar promotion. Very poor Customer Care Service.

Ordered a refrigerator, Lowe's canceled delivery twice due to weather but schools are open. Home Depot and Amazon deliver. They left my family high and dry without a fridge for a week and they'll probably cancel again

I ordered an entry door in April of 2024. They told me delivery would be in 30 days. After being told the door was almost complete and giving me delivery dates where they said the door Would be delivered and to be home, I was told, after 4 1/2 months, the machine was broken and the door couldn’t be made. BUT, they had another door that was almost the same they were going to sell me for the same price. They could get it here in 30 days. 3 1/2 months later the door arrived. A color that I specifically said I hated, with the wrong glass. The glass I ordered was $1000 extra.

Bought a snow blower on line for pickup today at the Camden, Delaware store. Got to the store and they had sold it. No more snow blowers in Delaware and they would not give me a rain check. Lowe's just keeps on disappointing.

It's been 8 weeks since I bought a dishwasher, and the employee sent in my rebate that night for free installation. I called rebate center this morning to check status of it and I was told it was incomplete and they needed more info. So I went into the store tonight for help. I was told by the man helping me I shouldn't be here and when he put me on the phone with rebate lady, she immediately started yelling at me. Telling me I shouldn't be at the store asking for help etc, etc. I left crying. I felt so belittled this evening. Lowe's store employees and rebate center employees are very lacking in the kindness/customer service area!

Do not purchase a warranty for a hot water tank! You’re wasting your money for one. You still have to pay out of pocket for labor and you have to buy a tune up kit first and if that doesn’t work then you have to keep calling Lowe’s and different people keeps making you troubleshoot the tank, it’s still don’t work. Why should you have to go through all of this if you purchased a warranty. The warranty don’t mean anything because the cost that still comes out of your pocket. Flush Lowe’s warranties down the toilet because Lowe’s warranties suck

We purchased 3 appliances from Lowe's with installation. The communication from whoever Lowe's uses for installation appointments is awful. They email, text and call multiple times for the same appliance and provide very little useful information. Like more than the date. Then when they text us, and we click on the link for more information, it says we have no projects in process. This will be the last time we will buy appliances from Lowe's.

We went to Lowe's to purchase a gas dryer. My daughter wanted the one that matched the washer she bought a couple of years ago. The sales person brought it up on their instore computer and found that it was on sale in store for $596 as it was a discontinued model. The page said there were 27 left in network. My daughter said she wanted to talk to her husband first and the clerk said just go online and order it for store pickup or delivery. I offered to get it for her on my Lowe's account. I went online later that night and when it popped up the price was $1299 not $596. I called the store and a different clerk said it was a clearance item but it could only be purchased from the store.

I have been owed a rebate from Lowes for over 9 months now. I submitted all the requested information, receipt, and valid rebate offer for a John Deere Zero turn mower I purchased in May of 2025. After checking the status a few months later I was informed that my 'receipt was not in their system' (? HUH?). I called and had a copy of my valid receipt sent to me, by LOWES, via email and then resubmitted the claim.

We went to Lowe's on January 15th. Bought a Bosch dishwasher. Was told by Bob the salesman that he was going to go look and make sure there was dishwashers in the back. He came back, told us there was 5 and that they would call us by today and schedule the installment for this week. We never got a call today so I just called and they proceed to tell us that they had to order one which we was not called and told they had to order it now when in fact we was told that they had five there and we was good to go.

My brother bought all of our tile for 4 different rooms from here. Excellent quality. We also paid to have our tile laid as well. Adam who brought the tile from the warehouse and Milton did a great job.

A few weeks ago Lowe's handed out 20% off coupons valid January 16-19. Went there on Jan 18 and tried to use it and it said expired. Went Jan 19 and tried to use it and it said expired. Cashier said it's expired and threw it away. Called Lowes customer service and guy was not helpful and said there was nothing he could do. Don't hand out coupons if they aren't going to work. Classic bait scheme.

I purchased an exterior door, accent window above the door and storm door from Lowe's. Lowe's sent Poor Boys Contractor out for the job. First issue, the exterior door leaked inside my home. They came out said there was no corking. Second issue, the storm door screen was defected. They replaced the storm door. Now the storm door leaked. They came out again, said previous installer didn't cork around the door. Third issue, which prompted me to leave this review, the exterior door sticks and I have to really push on it to open. Poor Boys came out yet again, made adjustments but ultimately said the reason for the sticking is the type of door I selected and the way the sun beams makes the door swell. Ok.... so I guess I just have to live with it. But wait, there's more.

Found a Ring camera flood light for $99 dollars. Asked the lady at the register. She said they had 2. Called for associate to get the light. Guy comes up crying that it’s time for him to leave. He gets the light that says $179 then he wouldn’t even give it to me till I’m gonna check out. I go back and take a picture of the light that says $99 dollars. He tells me he has to call for a manager as he’s already crying he’s supposed to leave at 4:30. I wish he would of just left then the other lady says the white one is $99 as I show her the picture then the guy tells me it’s for Lowe's Rewards people. At that time I just told them forget and left and that’s why I shop at Home Depot. Thanks for your shitty customer service.

Don't use them. Lowe's takes no responsibility for their employees or the installers they hire. A simple screen door installation (10 minutes according to Larsen Doors, the door manufacturer). Splintered my door frame and misaligned the door. Came out a second time to "fix it", but never showed up. Came out a third time to "repair" the door frame and install the screen door correctly. The "repair" consisted of leaving the old screws in the wood and attempting to hide their rotten workmanship by covering the screws (their rotten work) and fill in the missing splintered wood chips with caulk. The original door was "lost".. Lowe's re-ordered a cheaper door and tried to charge me for the more expensive door. I worked through Whitney in their Installation department. She figured that damage is just a part of a project and that I should just accept it. IT Took 6 months for a 10 minute installation.

This is regarding deliveries by Lowe’s stores. The delivery was supposed to be on the 9th and then it changed to Jan 17, 2026. I was asked to wait for the delivery from 2:30 to 8 PM to receive the dryer. At 10:30 that same Saturday night the driver calls and says he had some truck problems and that he would deliver around noon on Sunday. I said are you sure because if you don’t think you’re going to deliver tomorrow come on tonight. He said I’ll be there tomorrow. He still wasn’t here at 4:28pm Sat. I called the delivery warehouse and was told it would now be the 22nd before it would be delivered.

Ordered a log splitter that was in stock. They took the money off card and told me it was out of stock on delivery day and had to call to get a refund. Lady couldn't hardly speak English and told me it would be 10 days for a refund. They also have 2 in Osage Beach MO so they could have brought me one. SMH.

The communication for most associates is terrible over the phone. They told us that they could not edit our order for our dryer. We paid for the accessories and also an extra $50 fee for the pickup of our old dryer and they did not even add that into our account! Now we have to cancel the order and wait for the refund and order all over again and hope they get it right this time! We live up in woodland Park Colorado and we have nowhere to store an old dryer and we want them to pick it up and handle this issue promptly and correctly. It seems many of the communicators appear to be foreigners and there was a lack of understanding.

Allen + Roth Genoa 1- Light 49.25 in Multiple finishes Bronze Integrated LED Flush Mount Light Item #2592469 | Model #FP1284-CLC-48LFC-R. I purchased this Light Fixture from Lowe's via Instacart on November 22, 2025, and had it installed on November 27, 2025, by a licensed Electrician. The light fixture broke and fell from the ceiling, dangling by one safety chain, and the electrical attachments posed a safety hazard. The other safety chain broke. I called the electrician who came out and removed the safety hazard. Careful examination of the fixture revealed that the metal failed in several areas in the bar meant to attach to the metal plate and in the safety chain.

Good luck trying to purchase anything. On a Saturday afternoon they are woefully understaffed. And when we did finally get our turn for help, the staff knew almost nothing about the products. Shopping there is a waste of time.

Let me start by saying I’ve never shopped at Lowe’s before. I usually go to other hardware stores but the customer service here is truly 10/10. I’ll definitely be coming back to Lowe’s. Michaela was incredibly helpful. I told him I was renovating my bathroom and explained my vision, and he went above and beyond to help me. He even took measurements and made the whole process so much easier. This is customer service at its best. Dylan also helped me with other items I needed around the store. Oh my goodness both of them were super nice, extremely helpful, and very easy to talk to. Thank you so much for making my Saturday so much better!

Kristii from the Hurst, TX was incredible helpful with the dishwasher installation company. We had a problem scheduling an installation time, so I had to go into the store to work with Lowe’s directly. Kristi got on the phone strait away. An hour later, the installation company called me to schedule a time.

We've been Lowe's customers for years and have remodeled homes to the bare structure with products purchased from them, all the way to appliances, paint, and decor. But something has happened IMHO with the company. Our most recent experience with them, probably our last, was simply for window shades. The service at local store was atrocious; then after measurement we received phone calls from Lowe's "central" or "corporate" shades dept to place the order. That alone was a marathon trying to reach the purpose over several days and multiple phone numbers.

The worst delivery service I’ve ever experienced. Still haven’t received my order. Probably will cancel and buy somewhere else. Save yourself a headache & don’t buy anything for delivery. They screw things up then act like it’s your fault.

I would literally give a negative 10 if I could. So I’d like to know how Lowe’s customer service goes through training. I ordered a same-day delivery today and was delivered a SUBWAY SANDWICH at 8 am. North Bergen, NJ Lowe’s calls me at 2 pm to say that the driver made a mistake and picked up the package and will be coming back now. I said, ok. Human error happens. I live 15 minutes away. Flash forward to 4 hours later, and I still don’t have my package. Not only is it IMPOSSIBLE to directly connect to a store, if you call customer service about the issue, they put you on hold for at least 20 minutes to only come back and tell you that you need to DRIVE to the Lowe’s and return the sandwich and get a refund. WHAT?! I still want my package.

This sounds incredibly frustrating. When you pay a premium for delivery, you expect a service that values your time, not a rigid system that treats you like an inconvenience. Here is a scathing review you can use for Google, Yelp, or Trustpilot.

CRST Home Solutions was the company referred to me when I bought a kitchen faucet and paid $300 for Plumber installation in Seattle, WA. I need to say this is worst plumbing experience (for a simple job) that I have ever had, and I am 60 years old. The CRST plumber “completed” the job on 1/2/26. First, after the plumber left, I started a load of dishes in the dishwasher - no water. I looked under the sink and realized he had turned the water to the dishwasher off. OK, no big deal, I located the switch to turn the water back on.

After ordering a medium grade stain master carpet on Nov 1 2025 in what I would call a great experience with sales person, seems everything went down hill. The typical max 17 day turn-around turned into no contact from the from Lowe's or 3rd vendor until I called them Nov 19. Found out carpet was on backorder but is scheduled to arrive at warehouse Dec 1. Followed up Dec 3 and found a production issue occurred. Eta was then sometime in late Feb. Options told included ordering different "higher" grade carpet at same price. Placed a new order but the order "somehow" never got into system. I'm mid Dec now.

After buying kitchen 4 appliances and a washer and dryer in one weekend you think a company would have some respect for its customer. No! Deliveries were constantly delayed and came one at a time. One delivery driver lied to my face about 3 things. Apparently he gets away with that behavior. I wanted my delivery fee waived.. but, no! You do not have 30 days to return an appliance with a receipt. Only 47 hours. WTF? You cannot return anything clearly unused without a receipt. I am boycotting Lowe's from here on in. Hello Home Depot. That's where I got my flooring. You've lost a customer, but let me guess.. You don't care.

Want to give a BIG thank you to the Appliance Supervisor, Silvia. She went above and beyond to help solve the issue at hand. She was very knowledgeable and tackled the issue with kindness and a smile. The Oxford Lowe's is very fortunate to have such a great person leading the Appliance Department 😁!

Entire experience after ordering my storm door was horrible. Not only did it take Lowe’s a very long time to schedule someone to measure for their install, it took forever for them to finally get the door installed on my home. After that, the door closer did not work properly causing the door to blow open during a wind storm, and completely breaking the door closer. I have exhausted calling their customer service, and emailing them, as not one has ever gotten back to me to replace the door closer that broke. Not even Susan at their contracted Property Management service would return my calls. Will never purchase from Lowe's again!

Our experience with Lowe's, especially their delivery and installation service is BELOW even a one star rating. Our $1600.00 + purchase is now cancelled. After 3 service visits for their company, (XDT) To install the ice maker, we have given up. Service people from this Lowe's warehouse ( XDT) were unprofessional. untrained, rude, and language impaired. This includes their supervisory level personnel. Even involving the managerial level from the local store did NOT resolve the problems. I will NEVER shop there again and I will tell all of my friends and family to avoid using Lowe's.

Multiple delays due to poor measuring and ordering wrong color by Lowe’s. Installers were absolutely awful. 3 day job took over 4 months. Had to pay privately to fix the mess they made of my walls and window sills. Lowe’s refuses to reimburse me for their mistakes. I will never use or recommend Lowe’s ever again. And will continue to spread the word.

I don't know if the delivery personnel I met today were Lowe's' employees or third party installers. But, we paid extra to have our old refrigerator removed and our new one installed. I was first told there was a small leak where the water line met the refrigerator in the back and they couldn't do anything further until I turned the water off. I stated I didn't know how to turn the water off to the entire house. The gentleman said that I needed to find someone to do it now or they would have leave with the new refrigerator. I called my husband. He walked me through trying to turn it off at the clean out near the house. I'm on the phone taking pictures, on my hands and knees digging in the mud. The installers stood and watched.

Using Lowe’s has been the worst experience ever. They use sub-contractors to do the work so now you are dealing with two companies which do not communicate. I do not recommend Farrow construction which is one of the many sub contractors they use.

Lowe’s requires payment for measuring windows for window treatments. They will not give the customer the measurements. I paid for it a year ago, was told the info is still on file in their system but I would have to pay for measurements again. I am in the same house with the same windows. So they just lost a $10,000 window covering order over a $25 measuring job.

I own a Colorado based business called Daylight Appliance Solutions. I spent roughly three months attempting to subcontract installation work with CRST. During that time I completed onboarding steps, spent my own money, and dedicated a significant amount of time based on the expectation that this would lead to actual work.

IRIS at Lowe's Northridge CA gave EXCELLENT SUPERB service to my son and I who is a new homeowner. He needed help selecting the right ceiling fans, the metal boxes electricians required to secure fans to ceiling and light dimmers. She patiently poured out her knowledge of how to pick the right items and walked us to the right aisles to get the products. My son told her that SHE IS THE GOAT! Thank you IRIS for your time, specialized knowledge and patience. You are a committed employee of LOWE'S who is very fortunate to have you!

1st I have had a account for years, and spend as much as 5000.00 dollars a year with Lowe’s. 1st thing they closed my charge account with impeccable payment history? Also with a pro account for my business seemed to have disappeared for some unknown reason? Now even with the amount of business I do there if you don’t have the receipt you can’t even get a store credit. Seems I will be returning to smaller mom and pop stores to get good customer services like Ace or even Home Depot. With these kinds of trade practices no wonder they are closing some locations! Scott

Let’s start. We ordered carpets for two rooms and there were no availability for the size in the store so we had the order on delivery, then it was supposed to be delivered on the 30th which it did not. Then three days later it is not also and on top of that the order status on the app or website does not show proper status information. Never to mention that I called customer service twice and chat and they did not know the order status either so they ended up telling me to wait 72 hours and then call back because there is nothing they can do now and I have been stuck waiting for the delivery. I guess I should go cancel the order. I am writing so no one gets stuck with such order delivery mistake.

I paid $1800 for a washing machine and a dryer, and the installation team came to my house this morning. I asked the installers to take off their shoes, but they said they wouldn't and that if they couldn't enter my house with their shoes on, they would take the machines back. In the end, they entered my house with their shoes on, their shoes were dirty, and now my whole house is covered in muddy water. So, I paid money, and I ended up being treated disrespectfully. I will share this issue with all the necessary channels. I have camera record.

Complete nightmare! Purchased a high end dishwasher and contracted my own plumber. Upon installation error code would not stop coming up. Plumber found no leaks and dishwasher was filling and emptying. Could not set it to a wash cycle. Called Lowe’s for an exchange. Second day waiting for delivery. Notified a time frame and then notified us delivery was complete. We had never received the dishwasher! Called and we were told it was delivered to the wrong address. They never showed an invoice. Neighbor was having kitchen renovation and accepted delivery thinking it as his order. Waited hours for delivery people to go get it and delivery it to me.

Their warranty is BS! My dryer broke and they said that they can't fix it and I still have 2 more years of "warranty". I always buy from PCrichards and I made the mistake of buying from Lowe's. Never again.

There is a reason these guys have a low rating... I purchased a $300 pressure washer. I went to return the unopened box 10 days later and was informed there is a 48 return policy. It is not on the receipt or at the cash registers. The employee at the return desk and manager informed me it's on the larger sign with small print 15' high on the wall at the Return Desk and it's on the corporate website. She told me I should have reviewed the website prior to buying. The Manager, Michelle, told me to call the corporate office for assistance. She then cracked a smile and began to giggle as I was leaving. She seems to get a kick out of ruining a customer's day.

I ordered some batteries before Christmas, they never showed up. A month later, a month and a half later they get a hold of me and tell me I have options but by only option was to get my money back. No batteries, just the money back. Obviously Lowe's stands for their customer service scores they're all low. I understand the rating that I see on this site and I will not stop at the store again. I know other people that have had problems with them and they're not what they portray to be. Good luck if you shop here

I am extremely disappointed with Lowe’s return policy, specifically regarding Christmas gifts. While most major retailers extend their return windows during the holiday season to accommodate gift-giving, Lowe’s remains incredibly rigid. ​I attempted to return a gift that didn't work out, only to be told it was past the "30-day window" or that "seasonal items" are final sale once the holiday passes. This policy is completely out of touch with how people shop in December. If you buy a gift in late November or early December, the 30-day window is essentially gone by the time the recipient even opens it on Christmas Day.

After waiting for 1 hr and 8 mins, making 2 unanswered calls to customer service, and after asking 4 associates to help and after, one helped me track someone who could help me. That person was on lunch (which is fine, everyone is entitled to lunch). I feel like it could have been so easy to find that out sooner if anyone of those people had just helped a little. Lowe's has always had sub par customer service but this was bad even by their low standards.

I scheduled a patio door replacement through Lowe's. During the in-home estimate, the salesperson told me the project would cost "around $2,500 all-in." I later received a quote for $2,594.50 and signed off on it. Weeks later, Lowe's sent a Change Order stating a "system error" left out the cost of the door itself, adding $470.84 to the bill. This is nearly a 20% increase after I accepted the proposal in good faith. I followed up politely multiple times. My Lowe's rep, Tammy, promised to get back to me and never did. I've been left hanging, with the entire project now delayed until next year unless I want to install it in freezing weather. This level of miscommunication and lack of follow-through is unacceptable. If this is how Lowe's treats customers after they've signed a contract, I’d recommend thinking twice before using them for any home project.

I bought over $2k in appliances 2 weeks ago. I called today to exchange the fridge because it's making a noise and talked to Asst. Manager Tyler. He was no help and refused to do anything to assist me.

I went with Lowe’s to install generator using their recommended contractor with promised time estimated 60 days which include getting permit and full installation. BAD CHOICE. 90 days which later did not apply for permits and what was submitted was not in compliance with HOA requirements. Did not bother to complete application. Ask them to complete the job or return the 30% down payment. What they did was to cancel the contract and stick me with restocking fees of 20% for ln stock generator that was still in their warehouse with no service provided. And refuse to complete job as called out on contract. Please look at review and stay away from Lowe’s for anything especially if they require large down payment.

My wife and I purchased a Reliabilt bow window in 2024. The third-party installation for Lowe’s was a nightmare. Lowe’s customer service is a nightmare. We found out after it was installed and it was a windy day that the window made crackling noises. We have been in touch with Lowe’s and the installation team for the past year and a half at least 8 times! We had to go through the process of having them come back., taking pictures, saying they fixed it, and it never was fixed. This seems to be Lowe’s protocol, which makes you think that it may get fixed, but overall it doesn’t. They then proceeded to give us $1400 to get another installers to see if they can fix the window.. It still has not been fixed. We contact Reliabilt customer service and they say this is a top model and it should not be making this noise. They said Lowe’s should give us a new window. Lowe’s then blames the installers.

If you want to have a terrible experience, then you should use this store. This store will definitely make you feel miserable. I will absolutely never use this store again. Take my advice: go to Home Depot or Costco instead. This place is completely substandard.

Ordered blinds and installation for a rental property. Bad mistake!! It took 5 months to complete the installation. For measurements and installations, they rescheduled appointments seven (7) times and each time at the last minute. This resulted in us driving back and forth for 100 miles unnecessarily. Installation was defective and delay, which cause rental loss of 2 months. Finally, Stockton Lowes' store manager (Torianno **) committed to reimburse $400 due to the problems caused. This amount was much less than the losses we incurred, however, we agreed to it to put an end to this issue.

Lowe’s lost me as a customer today! If I could give them a negative number of stars, I would! After waiting 4+ hours for delivery and installation of a clothes dryer, I called the store. I was told that an hour earlier the installer returned my dryer because the LP Conversion kit was not purchased and the installer couldn’t do it. The conversion kit was ordered separately by me because Lowe’s did not carry it. It was waiting on top of the old dryer. I paid an additional labor fee to have propane connected. Why Lowe’s would contract with an installer who can’t install propane baffles me!

I purchased chain link fence materials and installation services on Oct 25th. I was never informed of any concerns with the availability of materials. I also ordered custom windows (project ID **) which arrived and are being installed. These are custom built windows versus in stock fence materials. I have interacted with Lowes installation support multiple times. I am typically placed on hold for 5-10 minutes and then provided with no accurate status on delivery. The delivery on Lowe's website shows December 5th! Today is December 31st. I have left messages for the Decatur/Forsyth Illinois store manager and have never received a call back. I live 45 minutes from this store so I can not just stop by.

Purchased some bar clamps online from Lowe's on Dec. 28. Chose same day delivery. There was some bad weather that day and the items never showed up that day. Still never got the items the next day so did a support chat which resulted in them saying they would research what happened and get back to me within 24 hours. I waited more than that and then called the store. They insisted that I chose the delivery company (which is not possible since that's not how it works on their web site and I have screen shots to prove it) and that I would have to contact the delivery company. I had no idea who that is so that's also impossible. After getting angry and making it clear to them that I had no choice of delivery company, didn't know who it was, and that I contracted with Lowe's on the order and no one else, they finally said they would research it with the delivery company and get right back to me.

I have always had a good experience with Lowe’s in the past with products, services and staff. I recently bought a garbage disposal and also paid for installation. The initial schedule suggested was from 7-9pm. I rescheduled for the next afternoon which was accepted. The service person was no show no contact despite our efforts to reach them as instructed. On Angi our job was listed as complete. Very disappointed.

I have been a loyal customer and always shopped at Lowe’s. Purchased a patio door in June to be installed by Lowe’s and door was not installed until December. Every time I called I would be given a date the door was going to be delivered, this went on for 6 months. I called constantly for updates and was always told someone would call me back within 2 days. The entire 6 months no one reached out to me with an update concerning the delay.

Purchased hot water heater in June and it was the wrong one and damaged and then I had another one delivered in July and it was the right one and they picked up the one that I had purchased at the store because the gentleman that worked at the Pro desk by the name of eyelash told them to pick it up and since then I have been fighting tooth and nailed to get a return and a lady by the name of Ruby called me this evening and told me because I didn’t follow the proper procedures. I would not be getting a refund.

I used Lowe's for a custom cabinet installation - big mistake! The entire process was absolutely horrible. The communication is highly inefficient, terrible customer service, Lowe's is disorganized, they don't stand behind their contracts, the Lowe's employees don't know what they are doing, etc. I could go on and on with all the Lowe's fails.

I have never had an issue with Lowe's until today. Our refrigerator died, went to Lowe's to get a new one. Made our choice, set up delivery for 12/29. Take the day off work to accommodate the delivery. Move the old refrigerator out to streamline the process of removal and install. Delivery driver says he can't get up the hill due to slippery conditions. OK, I understand. Logic would suggest just doing the next delivery or 2 and coming back in a few hours seeing as the salt truck just put salt down as I was on the phone with the delivery hub. They say absolutely not, they will not come back later and I have to reschedule 2 days later and hung up on me. Now I have a dead fridge sitting in my living room and a sink full of thawing food that will probably be thrown out. Absolutely horrible experience and Lowe's just lost a customer.

I purchased a Pella door through Lowe’s with clear specifications and an expected delivery and installation timeline. The installation process ultimately took over eleven (11) months to complete and required the delivery of four (4) separate doors before the order was finally fulfilled correctly. The first three doors delivered did not meet the terms or specifications of the original order. Each incorrect delivery resulted in additional delays, rescheduling, and extended periods of inactivity. Progress only occurred after repeated and persistent follow-up on my part, which should not be required for a paid professional installation.

The bill of the credit card from Lowe's so confusing to a point that whatever is on the promotional balance get mix with the non-promotional balance. They need to copy some of the Home Depot techniques to help customers understand their bills easily. Their customer service online is rude whenever I tried to get some help. Do not recommend using the Lowe's consumer credit card at all.

DO NOT purchase items from Lowe’s unless you 100% know you can use it. The return policy is ridiculous now. Good Customers are made to feel like thieves. Had RECEIPT for $8 item that I could NOT use for our outdoor decorations, my husband purchased it with his card and was working when I returned it. Lowe’s CARDED me (even though I had the receipt but had to have my license to issue a $8 gift card.) I sent a message just like this that I would NEVER shop in a Lowe’s again. Jump forward 2 months now my husband goes in to purchase an item and use the card they gave me for the purchase that they carded me for and they REFUSE to let him use the gift card that they wouldn’t return funds to his card because he wasn’t with me the first time, because it didn’t match his license that he had to give them.

In Kyle Texas, asked I needed some help and said she does not work that department, and she told me to find a lady with a hat, that can help me,. Luckily she was there and was told I needed help in hardware, but never showed up, I had to show my face for her to help me. She started helping me and was a little annoyed that she could not find what I was looking for, another associate shot up and they started talking about who called in and that one another was not putting up with it. Just unprofessional. Talking their work issues with each other in front of me. I was just like, "I’m out. I see y'all more concerned about y'all work issues than helping me out." That’s when I said, "Never mind. Y'all handled y’all’s work issues than helping me."

Lowe's in Batesville Ms has the worst customer service when you call. You have to keep calling mashing 0 for customer service. Finally answer put you on hold and never come back. Call back. They finally answer transfer you to department and here we go again ring ring ring ring. No help. Glad I got Home Depot gift card for Christmas.

Updated on 01/14/2026: 01/10/26 Fence installation update: On 11/03/25, Robbie’s Home Repair—the installer assigned by Lowe’s—returned to address several installation concerns with my fence project. At the time, the work appeared to be corrected. However, on 01/10/26 I discovered that some of the same issues have returned.

So I bought a dishwasher through Lowe's. On their website, it said if I order within the next hour and 22 minutes, I can get my dishwasher delivered and installed the following day. That didn't even happen. I ordered on December 22nd. They called me today, December 24th, to schedule my install. The soonest they could install with January 5th. Much different than the 24-hour that I was expecting. And they charged my card four different times for four different amounts, so my bank canceled my card and declined the last purchase amount. I spoke with Lowe's and after 2 hours, I thought the problem was fixed. It was not. They told me to keep checking back with my bank until the problem was resolved. What??

Worst experience ever. Bought a refrigerator that died within a month. They stated it had a 48hr return policy. Offered repair company that could not come for 3wks. Worst customer service. I purchased 2 refrigerators to replace the one that broke in a month. Will never shop w Lowe’s again ever.

I had an extremely disappointing experience with Lowe’s regarding a door purchase and installation. On September 18, 2025, I paid $5,991 for interior doors with professional installation included. The contract listed an estimated delivery date of October 18 and completion by November 17. Installation was scheduled through Lowe’s Installation Partners for December 17, specifically to ensure the doors were installed before the holidays. The doors were delivered, but the installation never occurred. On December 17, the contractor no-called, no-showed. Lowe’s did not intervene, escalate, or provide a solution. Instead, I was told to wait an additional month for installation, with a proposed date in mid-January.

I have purchased over 40 appliances from Lowe's this year alone. I handled a lot of properties they were promising us to do us better than Home Depot across the street but this is not true. I have to make a repair on a stove. It is not even 5 months old. Lowe's will not back it up. Home Depot will back up anything you purchase on their card up to a year. I have also had issues with them picking up the old stoves and still charging us. I have tried patiently to work with the people in Lowe's to get this established but got a run around. I am taking my business back across the street to Home Depot.

I went to Lowe's on Ridge Road. I went to Lowe's on Ridge Road, Wichita, KS, to pick up an item that took 2 weeks to ship to store that when placed I was told it would be ready the next day. Upon providing my phone number so they could retrieve the order that finally came in, I was told that store didn't have it (despite the text I received.) They told me it was at a store about 8 miles away. I drove to that store on N. Maize Rd. They searched with my phone number and name and said the item was at the Ridge Rd. store I had just left. After standing there for 30 minutes at both places, I told them to cancel my order. Waylon at N. Maize store was kind and helpful. Not so on N. Ridge store. That's the first issue.

Fridge purchase. We went yesterday to purchase a fridge and met a very pleasant salesman. He assisted us immediately his insight was very appreciated as well as his patience and knowledge. We were very pleased with him and will definitely recommend him to our friends. His name is Mohammad (Mo). Thank you Mo. You’re appreciated.!

The process a customer has to go through trying to purchase and have kitchen counter tops installed is the worse possible experience one could go through. First, you the customer, have to measure and submit to Lowe's, then you get an estimated price and have to put down deposit. Then Lowe's sends someone out to re-measure what you have already done. If the measurement is incorrect you receive a different quote. Also, you have to call a toll free number to obtain a location that you can go and look at the material. A complete hassle and not at all customer friendly.

Purchase a roofing gun and went to use it and it did not work. Had it less than 24 hours. Was told I can not return it. Was told by assistance manager at Lowe's Brock Port NY store so I called the corporate and was told I can return. It also before you buy any tool go read their return policy. You can not return air tools power washer chain says any many other tools after 48 hours.

It’s time that the garden center has a better system for clearance plants because these cashiers aren’t giving out the discount or don’t know how and having to call a manager to come and correct prices.

Defective Appliances. They delivered a defective appliance and because I didn't unbox immediately, due to the delay in the delivery. I'm stuck with a defective dishwasher and a bill. DO NOT RECOMMEND!!!

We are senior citizens and do not live in town, so going to Lowe's is a both a chore and a trek. Thank you, Lowe's that we will never again be making the arduous journey to your store. Our aging and neglected 20-year-old home needs work. We planned to do much of the work ourselves, buying supplies at Lowe's. There are thousands of dollars of work needed and because Lowe's would not take a return totaling $50+/- Lowe's has lost our business forever. We purchased unfinished wooden spindles to replace those on our deck railing.

On 12-07-2025 I bought a nice refrigerator from Lowe’s in Weatherford Tx. I live about an hour away from store. I was told and set up for delivery on Dec17. They did bring the refrigerator to my house but said that they could not install it because I had copper water line. That I would have to get a plumber to change it before they could install the new one. And after I got it changed to call and they would come back that day and install new one and haul off old one. (this I had paid for extra too)

Ordered an oven for delivery in 3 weeks, they wait till the night before delivery day and send an email for a delay of 2 weeks. What a horrible experience, ended getting same oven delivered in 4 days from Home Depot. Will never buy from Lowe's again.

I ordered a physical plastic card from Lowe's for my brother-in-law J___. Lowe's sent me an e-gift card for J___. Why would I send money to myself? Lowe's can not take my money and use it anyway they want. I've been going back and forth with them for a week now. They gave me a phone number to call which I did and that went nowhere. (My bad hearing and a foreign voice.) Eventually I was cut off from emailing Lowe's. I tried the chat box. That also went nowhere. They wanted to know how it wouldn't work. Strange, sense I hadn't said anything about it not working. Chat also said something about anyone could use the card. Goofy response. I am now cut off from replying to their texts and chat dropped me also. (I am not tech savvy nor a typer.) I don't use Lowe's much but this treatment convinced me not to shop there. Lowe's Sucks.

On December 1, 2025 Lowe’s sold a product (double oven) they said would be delivered on December 17, 2025. PROBLEM; they don’t have it, they sold a product they can’t get, delivery date has changed from the 17, 19, 29 of December. No Christmas dinner bring cooked here. They’re not doing anything about it. Not offering to replace with a different comparable model, discount or cancellation. They did charge my credit card. I’m recommending not buy anything you cant load on a cart and wheel out the door yourself.

Lowe's run scam during black Friday... They let place order on website then you go to the store to pick it up and it is not there... The order is canceled. They said because they did not have enough...

This review is for the Lowe's in Pensacola, FL on Airport Blvd. I have been a long time Lowe's customer and in general I have had good experiences. However, two days ago I am walking from the outdoor garden area into the inside garden area when I look down an aisle as a rat as big as a small cat ran across. And when it comes to rats, where you see one you know there is more. I would think a store that sells all types of products to deal with rats would be able to keep this from happening. Quite disgusting to wonder what products that rat has been crawling over and defecating on!

I’m extremely upset with how this delivery was handled. I was contacted one day before my scheduled delivery date and told that it had to be rescheduled because the vendor “wasn’t ready.” That is completely unacceptable. I specifically requested this delivery date because I had already taken time off work. Now I’m left scrambling to see if I can take another day off — which may not even be possible. Missing a day of work is a significant financial loss for me, and this is exactly why delivery dates are scheduled in advance.

We went in early this morning to buy a freezer and none would wait on us! We were told that we had to wait till 8am, that’s when someone clicks in to work in appliances! Another lady walked out behind us! 2 sales lost.

My purchase of carpet, padding and installation (through Service Pros) at Lowe's has been a nightmare. I purchased it on Black Friday and am still trying to get the carpet installation scheduled. Two appointments have been scheduled. The first crew demanded more money for moving my bed halfway into moving the furniture, even though I had paid Lowe's for furniture removal. They stood around, calling their manager, refusing to work until I paid. I refused to pay. 2nd team was scheduled but didn't show, allegedly because of a vehicle breakdown. Now I'm trying to get another appointment, but the next appointment isn't until Christmas Eve. Beware of buying carpet through Lowe's. They do not stand behind their contract.

To Whom It May Concern,

Our kitchen renovation project with Lowe’s commenced on June 28, 2025, and what was promised as an exciting upgrade has turned into an unmitigated disaster and a six-month-long nightmare. It is now December 15, 2025, and our kitchen is still a non-functional construction zone. The level of incompetence, inaction, and sheer disregard from Lowe's staff—from the local store management to their corporate "Executive Customer Relations" team —has been appalling. We are a couple over 60, and a proud veteran family, who invested our hard-earned savings into this project. We have been met with nothing but disrespect and neglect.

I placed my order at a Lowe's that said my dryer was in stock. I waited two days for them to get my order ready because they said that they were busy with filling orders. Two days after I placed my order I get a text ready for pickup. Then about an hour later I get a phone message that my dryer was out of stock and my other was canceled. So I called back and spent a fourty five minutes with one guy that couldn't figure out how to order one from the distributing center. I asked him why would you cancel my order and not try to make it right? He of course didn't know. I called back and talked to a person at the pro desk, another fourty five minutes later replying they couldn't even figure out how to waive the delivery fees. Because of all my time wasted I will never buy anything from Lowe's again. This is not the first time they have screwed up my order I'm done with Lowes. Not a happy customer at all.

They sell Craftsman tools claiming a lifetime warranty but I took my $40 ratchet back to the store at Bunker Hill in Houston because it stopped turning and they refused saying I had to get a "code" from Craftsman. The Craftsman website says you need a receipt or a "date code". There is no such thing on a ratchet. Lowes bought the craftsman brand when Sears went out of business and they still claim there is a lifetime warranty but is is completely false. Do not buy Craftsman tools and do not shop at Lowe's.

Bought a whirlpool refrigerator that doesn’t work. Process has been incredibly disappointing. Can’t talk to a person at Whirlpool and everyone in the Lowe’s store refers me to whirlpool. I have been on hold with whirlpool for hours. My refrigerator doesn’t work at all and never worked. I bought the $499.00 extended warranty and I’m not hearing a word from anyone. ASI has come out probably 4 times and cannot get it to work. This has been going on for several months. I just spent all morning and will probably work on this all afternoon. I’m in Houston, Tx. Order# **.

I called Lowe's the day before install and asked for an ETA which they could not provide and said the installer would call the night before. I asked him to make a note about when my daughter had to leave for work (1:00pm on day of install), which he said he would. The installer never called nor left a message the night before which prompted me to call the morning of install (12/12/2025) only to find out they would arrive between 3:30 and 5:00. I tried to prevent this and ultimately I had to reschedule for another 2 weeks out, which makes it 4 weeks in total to wait. Extremely disappointed and the lack of concern, communication, professionalism and not willing to work with me and get it done when I was on schedule. Maybe hire a competent install subcontractor company would help!!

Ordered a high end Weber grill from Lowes'. Realized after delivery middle handle was bent. The grill was returned. I ordered again when back from holiday. Grill came. Side burner did not work. Store told me send repair guy. Instead delivery company came and picked up. This seemed weird so I called the credit card number. They assured me I was receiving a credit. Still being billed. Went through dispute. Received letter that dispute was settled. Still being billed the $1728.92 for the grill. Had to put into dispute again. Seems they may have a delivery theft problem. I have video of the grill being picked up from outdoor cameras. Have offered to them over a month ago.

I wouldn't even give them a 1 as their customer service is absolutely horrible. They mess orders up and then they don't honor the deals. I ordered an item and was given a pick it time and then they cancelled the order so we went into the store and were told after seeing the issue that they would hold one for us. I leave the store and few hours later get a email it was cancelled again. The deal was buy 4 for 99.00, Customer service basically says you will get a 100 coupon but once I buy them again it will cost you around 298 so how does that even make sense.

Since Lowe's has stopped responding I wanted to say goodbye as well. Outsourcing customer service as Lowe's has done was a terrible decision. It might have cut costs in the short run but in the long run it has decreased customer satisfaction and revenue. It is a shame that businesses like yours, treat customer service as a cost center and not as an investment despite the fact there is plenty of research showing that if you invest in customer service, you will have more loyal customers who spend more and provide positive word of mouth.

Prices keep going up and up? How is this possible? They fired all the checkout people. The prices now should be going down!!! They don't need to pay all these people we want at the stores to check us out. So the prices should be dropping due to not paying them and not paying insurance for them, not paying for retirements for them. These stores are just greedy now or need to raise prices due to loss of customers. Because they don't have good prices and have single checkout people in a line. Not 1 Checkout person to run 4 to 6 lines ....

I purchased a refrigerator on line and the delivery was set up for the Saturday after Thanksgiving. The order, delivery and set up were fine, however, when the driver backed out the back of the truck caught a utility line and it was pulled from the pole and the utility box was pulled off the side of my house. I made several attempts to contact Lowe's through the text and email they used to communicate with me. I sent picture and a description of the damage the driver left. Lowe's has made no attempt to contact me for resolution of this issue.

I ordered a dryer from Lowe's and it was scheduled for delivery at the time of purchase for 2 days after the order was placed. I took a day off of work to wait for the delivery. I was sent a confirmation messages at 8 am letting me know my delivery was the 3rd stop. I waited from 8:00-12:00 which was the delivery window. The dryer was not delivered.

DO NOT BUY APPLIANCES. Delivery is ridiculous. Delivery was missed and sent back to warehouse then rescheduled for late, but they said they would send a sharply worded email. I have come find out Lowe's contracts their delivery and installation to vender. The vendor doesn’t care. Go anywhere else. Hated to give a 1 star, there were no zero star.

Horrible customer service and I will never again buy one more appliance from Lowe's. Unethical and I’ll leave it there. Very disappointed. Within 3 weeks my freezer started to defrost and didn’t stop. Sounded like someone throwing water on a fire. I lost all my food and so far no one is helping.

The blinds for two windows in our home have to be sent back four times because they were either too short or too long. We bought them over 6 months ago from Lowe's store in Inverness Florida. We were given an an appointment to try the new ones today but apparently the Lowes Inverness store lost them, so, close to Christmas, We have no idea when this installation will be completed. It was a big mistake to buy from this incompetent outfit. A one star rating is way too many for what they have put us through.

Paid $300 in items attracted by the best deal just to be scammed. I got everything else but the best deal. All paid than waiting for over a week to get Item #: ** at the incredible price $99. Too good to be true. At the day I had to pick up the item, it was simply CANCELED. No email, no message. Customer service at Tustin store sad SORRY! Manager Andy rejected to talk to me and find alternative for my purchase I paid for.

Tried to order an item that cost 50 dollars plus tax online, went to check out and noticed a 79 dollar delivery fee! Their website clearly states that anything over 45 dollars is free shipping. I contacted customer service only to be told that the vendor was out of stock and the item was coming directly from Lowe's warehouse and that the Lowe's warehouse charges a shipping fee, this totally contradicts their website shipping policies.

In my 68 yrs, I have never seen so poor workmanship. Ordered doors in June and now we are in December w doors installed incorrectly, damaged product and no regard for customer or their property. SUCK.

The warranty for our washing machine is useless. I have been without a washing machine for 3 weeks. The repairman has been here 4 times only to tell us we need another mother board (they just replaced 2 weeks ago). This washing machine is 3 years old and we have replaced multiple parts and were told today that it will be at least another week.

If I could give less than one star I would. We have been waiting on a final window to be installed since July. Today was the day, and they now are saying that it was rescheduled even though we confirmed installation last week for today the 8th. There are been so many issues I couldn't possibly write it all down. Stay away, customer service is horrible.

We bought a Pella Patio Door from Lowe's. We thought we were getting a high-end door. This process never went right. They sent an Installer that had never installed a Pella Door. He brought his teenage Nephew as his Assistant. I had to call the Salesperson to come out and look at the work while the Installer was finishing up. Salesperson thought the work was shoddy and also that the trim wasn't what was ordered and the caulking was wrong. (White on Hardwood Floors, they used caulk for some Stucco Cracks (RED) on creme colored stucco.

I am very disappointed in Lowe's policy for returns/exchange. I know it's my responsibility to fully read and review their policies before I purchase from them, as I was told multiple times by employees and even corporate. I purchased an oven and cooktop on Nov 30. They delivered Dec 1, which is the day I happened to be called out for work (first responder emergency). I flew out of town and came back late Friday. It wasn't until that next day that I was able to install my appliances. The oven didn't quite fit and the cooktop was defective. Yes, I reviewed the measurements prior to, it happened to be my specific electrical and gas line that was an issue.

Employees ignore customers while they stand around talking with each other. Even when a customer activates the "need assistance" system, employees won't respond until they have finished their conversation. Lumber carts are frequently not available in the store and customers often have to walk back out to the parking lot and get one. Items are not restocked on the shelf but are on the top shelf. Then you have to find an employee to retrieve the items from the top shelf. These are not isolated incidents, I am in the store often and witness this lack of customer service every visit.

I purchased four reefs online from Lowe's for same day delivery. I received delivery status updates via text, as requested. One text informed me of an ETA of 2pm. The next stated the delivery driver was on the way and just finished last delivery. The very last message falsely stated, my product had been delivered. I waited at home the entire time, checking continuously for my Christmas decor/delivery, which never arrived. Immediately, I contacted customer service to address my concerns. They assured me of a resolution but, to my dismay, no one has contacted me as of yet. I am truly looking forward to completing my Holiday decor for the entire family to enjoy. Financially broken, I do not appreciate being charged for an item I never received.

Piss poor outfit to higher third-party to deliver refrigerators or whatever it is they want to deliver on the third. Patty says they can’t deliver it because it a little bit of snow on the ground. Good way to lose business. Lost mine.

Never buy appliances from Lowe’s. The first washer they delivered was damaged. The replacement was delivered, but the installer refused to install it because there was not a note that we had a pedestal. When we asked him to wait while we contacted the store, he drove off with our washer. I tried to speak with someone at the store, but it takes nearly an hour to get to a human being. I’ve been waiting for over 3 hours for a manager to call me back. Meanwhile, they have over $900 for a washing machine and I still don’t have it. There is no clear resolution to my problem. They have lost a customer for life!! I absolutely would NOT recommend Lowe’s to anyone.

So now we are waiting another week to speak to the Manchester store manager. We went back into the store to discuss the fact that no one will call us back. Not the assistant manager either. The representatives at the store we met with tried to deflect the issue back to the installer's decision whether or not to return our money. Only if they could come and get the door they installed. Problem is two-fold. They removed my existing door and altered our doorway to install the door we didn’t ask for or order. No one in your organization seems willing to make this right for the consumer. We walked into your store in good faith and picked out the doors we wanted.

Do not purchase Lowe's Appliances! I'm extremely disappointed with my experience with Lowe's Easton. As a loyal customer who's purchased over 20 appliances from your store, I've generally had okay customer service. However, my recent experience with the appliance center has been unacceptable. We purchased a standard range 3-4 months ago and were told that we had to arrange our own delivery. We picked it up without issue. Fast forward to November 25, we received a refrigerator with a non-working ice maker. The store was nice enough to request a replacement, which arrived on December 5. However, the delivery team from XDT was rude and condescending.

My order (# **) that was placed by customer service at the Lowe’s store on 28 November was cancelled on 5 December. I called customer service and they told me that they did not have enough of that item left at the price it was on November 28th when it was purchased. I feel I should have been told at the time of purchase if the item will not be available at that price. I just don’t think that it is a good way to do business.

After months of delays, damaged products, missing parts, and unfinished work, I escalated my case to Lowe’s corporate requesting urgent action. I was promised that the situation would be handled and that the unfinished job and missing parts would finally be resolved. Once again, after more waiting, a specific installation time was scheduled with the Protect installation company. Guess what? Nothing was completed. The installer later called to inform me that the parts were missing and that someone had already picked them up but nobody knows who. At this point, this is no longer just a poor customer service issue; it has become a serious security and accountability concern.

For the 2025 Black Friday deal I ordered the 4 pack of DeWalt battery's. After I made the order online, a week later they came back to tell me that they couldn't honor this deal "out of supply" (just a good deal that they didn't want to lose money on). They offered me a gift card (only if I spend over $150 at their store) to purchase a DeWalt product. (Nice of them.) If Lowe's didn't have the product to sell, then why did you let me purchase it and give me a shipping date when it was going to arrive. Very poor way to treat your customers.

Appliance delivery is awful, I was expecting a delivery 3-7 pm just to walk outside to find a note saying they missed the delivery @4:50 pm but I walked outside my door at 4:45 pm to find the note, no call no ringing on the door.

I purchased flooring at Lowe's and paid for installation. One of the installers made a disgusting and inappropriate proposition to me. I declined and left the room. He followed me and put his hands on me. I filed a police report and reported it Lowe's and Service Pros. No one ever followed up with me. They sent me a survey where I again told them I was assaulted by an installer and sent a copy of the police report and have not heard back since. The flooring has a big, visible, seam down the middle of my living room too.

I ordered all of the materials for a fence, on October 6, 2025. The delivery was set for October 9, 2025. After several no shows, by Lowe's delivery and a ridiculous amount of time I had to spend making this transaction complete, I received my final delivery on November 12,2025. I had to pay for extra materials in order to cover areas in the fence that were missing, I had to pay my contractor extra for the inconvenience delay as well as to secure the openings in the fence due to missing materials. The manager, assured me I would be compensated- as of December 5, 2025, and again hours spent, I still have not received any compensation. Truly disappointing.

If I could give 0 stars I would. Lowe’s installation is not worth the hassle and extra payments they will charge. They did not tell us at the time of installation if I wanted specific work to be done. Felt free to do it themselves and then harassed me afterwards while I told them I was at work for a payment that was 1300% more than what it would have cost for me to complete the job on my own. We called to speak to someone and they threatened to deduct the money from a separate refund that lowes owed us for a product that was damaged when we received it if we didn’t pay additional money right then. Not to mention I asked to speak to a manager and they refused. Go to Home Depot or any other person for what you need.

Deeply Disappointed with Lowe’s Carpet Installation and Service Pro. I recently purchased carpet through Lowe’s, which contracts their installation out to a company called Service Pro. While we are happy with the carpet itself and the padding, the installation process was an absolute nightmare, and I would never purchase carpet from Lowe’s again because of it.

Absolutely the worst experience I’ve ever had. I honestly cannot believe this associate is allowed to work there. This is not the first time I’ve witnessed poor customer service from this individual, but this incident was so bad that I’m taking time out of my busy schedule to report it. I went into the store looking for galvanized hanger straps that I’ve purchased from Lowe’s before. I asked one associate if he could help me find them. He actually tried—he looked online and seemed new—so I appreciated his effort even though he couldn’t locate the item. He then asked another associate if he knew what aisle it was on. This is where everything went downhill.

I am so frustrated with the tile department at the Farmington, NM Lowe’s store! I am remodeling my house and need tile. Every time I go into Lowe’s their tile area is a mess! I can handle a little mess. But there is always tile in the wrong places, the price tags are usually missing, broken tile all over the place. Big boxes of stuff in the isles that have nothing to do with tile are in the way. One has to move boxes around just to get to the shelves. When I find a tile I like it has been discontinued. I understand discontinued inventory but maybe the store can place it somewhere else?? Nothing is ever in the correct spot. All I want to do is buy tile, but as a customer how can I buy if there are no accurate prices??

Lowe's delivery is liars and didn't hook up my washing machine correctly and it flooded my apt and then they lied about it. They should do their job better than what they do and should be honest about what happen.

So, I went to Lowe’s in Shelby for Black Friday sale because my microwave broke while making Thanksgiving dinner. My dishwasher has been broken and can’t be repaired. My stove had rust on the front and even though I paint it with rustoleum, the rust comes back. So I decided to splurge and get all new stainless steel appliances. 4, dishwasher, microwave, refrigerator and stove. Great price, excellent salesman. Refrigerator and stove to be delivered Sunday, two days later. And microwave and dishwasher to be delivered on Monday for installation. Sunday comes and I get a call the truck broke down. Monday comes and I had to call them to find out when I would get them. Supposed to come today between 1-5. I rescheduled physical therapy to be here.

I am beyond disappointed with Lowe’s and Whirlpool . I bought a brand-new washer just 2 months ago, and after 3 weeks it completely stopped working. We purchased the warranty, so I called Lowe’s and they were NO help and told us to call Whirlpool so I did immediately. It took them two full weeks to even send a technician. When he finally arrived, he told me he had to order parts and it would be another 10 days.

Our freezer unexpectedly quit, went online to Corpus Christi website and one was listed available for pickup. We set it up for curbside pickup the next day and paid for it. This morning, we received a change in the order. THEY CANCELLED IT!!! Left us with no freezer, didn't bother to suggest a replacement, and a broken freezer full of rotting food. THANKS LOWE'S. You bet I will shop there again.

Spent almost 2 hours in online chat due to incorrect info from the first agent. I had to provide links, screenshots, and correct their policy. Supervisor was polite, but Lowe’s lost an $800 sale. Very poor service.

Do Not purchase online, they don't adhere to their word for delivery times. When you call the # 743-222-6320, you talk with an innocent person who trying to make it right, yet it still fall thru and item NOT DELIVERED! Yet you get an email asking to rate their delivery/service.... ALL 1's cause hero's want an option! Never will I ever utilize online purchases.

I went to Lowes to have new floors installed in my kitchen. The installer came and measured and ordered all of the supplies. Supplies were delivered 2 weeks before installation which was very inconvenient. Today was installation day. We waited, and waited, and waited. We took time off of work. They never showed. When we called they gave some excuse that the installer had knee surgery. They said they left a message but no such message existed. We have company coming for the holidays and now no floors. I can't believe this. And what's more, Lowes not willing to do anything for our inconvenience. Well since I am off of work anyway I will spend the rest of my day telling my story on every review site I can find. Cecil **

I had engineered hardwood floors installed in my home in Feb 2023. Now there are gaps throughout my home. I had a flooring expert come in and he advised that the floors were not installed correctly, and the installer probably broke many of the connectors, because they are not visible. When I contacted Lowes, I experienced the circle of the store, the Lowes customer satisfaction department, and the manufacturer. I would NEVER use Lowes again for ANYTHING - not even a simple plant or screw - because I've experienced the latter. I spent thousands of dollars at Lowes aside from this major purchase. They are definitely in the game for grab the money and run. I'd like to include pictures - which I have - but this site (conveniently?) can't accommodate normal image sizes.

In 08/29/2025 I purchased windows and a door from Lowe's. I wasn't able to get the items until October! After many frustrating calls, the associates were more than polite and helpful but I could never get a manager to call me back. The person I made the original purchase with was helpful but not always available to talk with. In October I finally filed a complaint with corporate head quarters. Then was finally able to receive the items. I waited for the 1st delivery 10/02 which never showed. Called and found it was never put n the docket! Another delivery date made for 10/09, items received. Then I had a credit for a window which took two months to show up on my credit card. So is that the way business is conducted! I still have not heard from corporate headquarters after filing a complaint!!!!

I ordered a stove during the Black Friday deals. I was supposed to get my stove Tuesday. I did not receive any communication about the timeframe window. I called customer service and they said my window was 4-8pm. I told them this was impossible every day of the week for me and that I needed an earlier time. Their response was that they couldn’t fix it and I had to talk to delivery to see if there was any way they could. Delivery got my information and promised no guarantee but only they would try on Wednesday to get an earlier window. Wednesday came. Again, no communication and I was given the same timeframe window of 4-8pm. I cancelled my order because of the inability to schedule a timeframe that works for me. Lowe’s has lost a customer .

I waited all day for a delivery and it never showed. No phone call, no text, no email. This put my crew 2 days behind and still nothing from Lowe's. This will be my last purchase with lowes. This is unacceptable. I also want a full refund for my delivery fee...

Bought one of their top of the line refrigerators with a delivery date and time for today between 10:30-2:30. Took the day off work to be here. Waited, waited, tried to call the store at 3:30 and got an automated recording. WENT to the store where met with apathetic manager. Initially told it was due to the weather, but overheard that it was a truck break down. My question was WHY didn't anyone call me? A simple, courteous phone call to let me know they weren't going to be here today would have gone a long way to customer service. Canceled order and won't buy another appliance with them again. This is the SECOND time we've had issues with Lowe's and their subcontractors. The first was with some blinds that NEVER did come in correctly. Lowe's has definitely gone downhill in our book.

GE washer Model # GTW485ASWWB. Within *One Week* making terrible noise. Now being told by Lowe's you have to notify and bring back in 48 hours. What a terrible policy, If we wanted a broken washer I would have kept our old one. What happen to the three months, now waiting on a service person to fix a brand new washer. Tried to talk to personnel at Lowe's and the phone just rang and rang then just hung up. We tried again and it rang and rang to where I just laid my phone down and someone finally answered. We asked to speak to a manager and the phone rang and rang and sounded like someone answered and immediately hung up on us. This is the worst experience we have ever had with any business. **

Purchased a new range and refrigerator at the Butler store 11/10/25 and scheduled delivery for 12/2/25. Removed old appliances and waited all day and delivery never arrived, no phone calls from Lowes so called and was told delivery couldn’t be made. Was told soonest delivery would now be 12/12/25. This is not acceptable and we’ll never purchase anything from Lowes again

Ceiling fan install never showed up and never called. When I called them and explained I took the day off. They lied and said someone called. Never received a call!!! Not helpful at all. DO NOT USE!!!

The WORST experience ever. If you’re thinking about buying cabinets or countertops from Lowe’s — DON’T. This has been the biggest nightmare, and I wish I had never started this project. For reference, this was at the ** location. I purchased KraftMaid cabinets and a Dekton countertop, and the sales lady told me delivery would take 4–5 weeks and that any damaged pieces would be replaced in about 2 weeks. All lies. We started this project at the end of August, and we STILL have no kitchen. The KraftMaid cabinets are absolute trash. Doors came scratched, multiple cabinets arrived damaged, and I still had to wait five weeks for a replacement sink base — even after they came out to measure and STILL got the measurements wrong. The molding was the wrong size, the replacement molding arrived broken, and now I’m stuck trying to get replacements yet again. Every step has been a disaster.

Had cabinets and countertops installed. Materials ok, but most phases of installation were a nightmare. Two contractors, then one contractor subcontracted, making three companies involved. DISASTER! Work left unfinished and three weeks after so-called "completion" Lowe's still hasn't been able to get any of the contractors to follow-up. Electrical not working, stark white caulking poorly applied between countertops and backsplash, and outlet cover won't fit because no one took into account that the backsplash would be thick. Don't use Lowe's for installation. Buy products elsewhere and have PROFESSIONAL installation, not installation that looks like your elementary age child did the work!

I will no longer ever shop at Lowe's stores, or shop with Lowe's on-line. On December 1, 2025 I showed the assistant manager (Ryan) at the Appleton, WI Lowe's that Acme Tools was offering the Bosch 1617 EVS Router for $150. Ryan took the time to look up the price for himself, and found that the $150 price was indeed correct. Ryan then told me that he will not match that price even though Acme Tools is accepted as one of the competitors that Lowe's advertises that they will price match. Ryan told me that if I wanted that price I would need to drive 30 minutes south of the current location and see if that Lowe's would match the price.

The manager Joe at (Store 2247) refused to address customer complaint and resolve the issues. Never answered the phone calls. Called 3 times. Waited 20 minutes each. Then he lied. Stated he don't take call but would call back. No message are available. Least of time. (3 days _ 4 hours_ 4 Store salesmen and manger - Joe ) to order a MAYTAG washer & dryer. They overcharge us $250. Wrong dryer. Forgot items. Added duplicates. They told us it would be $1,600, then $2,100, then charged us $2,500. Joe the manager stated he wouldn't give us a discount after 3 days of trying to correct the order and price. He never addressed the employees for wasting our time and stressing us out for 3 days. We canceled the order.

I bought 30 windows from Lowe’s. 8 windows were the wrong size. Lowe's management in Silverthorne said they would talk to their contact at Jeld-Wen and find a fair resolution. I stopped by the store 3 times over the course of a month to check on progress. The last time I stopped at Silverthorne Lowe's, management said I needed to handle negotiations with Jeld-Wen directly and that Lowe’s would not be involved. I contacted Lowe’s corporate branch and was told the same thing. Great customer service Lowe's.

An absolute disaster! I will never buy an appliance from Lowe's again. Took 5 tries to get our new washer/dryer installed and in the end - after the team came back and told us the hoses were wrong - it took our plumber an hour to do the work (at a hefty additional cost). Next time, I will go to a real appliance store with real installers. Lowe's customer service was a nightmare too, offering us an insulting $50 gift card for 3+ weeks of aggravation. I hope anyone reading this will save themselves the aggravation and go elsewhere for appliances.

It’s disappointing that Lowe’s advertised a Black Friday deal, allowed the order to be placed, and then cancelled it claiming a pricing error. This makes it hard to trust their Black Friday promotions in the future.

On 11/3/25 went to purchase a $800 gazebo and had the worst experience. Was told by the manager Ty after trying to explain what I wanted and saw online. He was very rude and told me he was done with me. So l went to a different Lowe’s and was treated 100% like a paying customer. Never again will I shop at that location. Store #2851 Store 0413 Justin Mgr. Awesome job.

Lowe’s in our area uses Crume Installations. We ordered a patio door which took 6 months total from the installer’s measurement appointment to installation completion. The installation job itself was acceptable but the wait time was not. After this experience we will never use Lowe’s and their installers for any job. My advice is look for other vendors for your projects. Do homework on the installation company and their reputations. Neither Lowe’s nor Crume installations seemed concerned about the customer experience nor do they seem to care about direct consumer contact/feedback. Beware!!

Today I came in to Lowe’s like many times and had the privilege of meeting Stacy and she is amazing. She wa spell your. Ms. Stacy is very kind and informative. Thanks to her. I was able to save some money today. I’m doing a home renovation and well let’s just say money is tight these days. It’s people like Stacy, the gentleman that helped me load up in, that very kind guy that helped me with my pro account. They keep customers like myself coming back to Lowe’s. From now on Lowe’s will be my permanent place to go for any home project or renovation they help me find what I needed. They gave me advice on what he thought was best and they even helped me load up. Very kind, very amazing. I am forever grateful. Thank you three amazing human beings for being so kind.

You know, now I understand why Home Depot outperforms you guys, it's ridiculous that now all of a sudden, you have to charge a paper statement of $1.99 when you receive your credit card statement in the mail. Because of that, I'm gonna take my business to home depot and keep it there. And I closed my credit card account for Lowe's.

This is my third update on this issue. Lowe’s scheduled me for an all-day service window, 8AM–8PM, only for me to find out the technician they sent wasn’t even qualified to repair a manufacturer defect. Why they didn’t tell me this ahead of time is beyond me. On top of that, GE informed me that my warranty begins when the appliance is shipped to the store not when I actually buy it. So if the appliance arrived at Lowe’s in September but I purchased it in November, my warranty supposedly started two months before I even owned the product. That means my “1-year warranty” was really a 10-month warranty.

If I could leave zero Stars I would. I purchased a stove November 18th that was delivered November 20th. I specifically asked the sales associate if the prices would be cheaper on Black Friday, he stated that this was a pre-black Friday sale and it would be the exact same price on Black Friday. I stated to him that if a competitor had a lower price, does Lowe's price match? He answered yes. The item is at Home Depot for $71 less. I called Lowe's customer service, was on hold for at least 20 to 25 minutes, and the customer service rep came back and said the manager cannot approve the price match. I will be returning the stove to Lowe's which means they have to come and pick it back up, then I will go to home Depot and purchase it for $71 less. Unbelievable. Lowe's would not price match over 71 measly dollars. And I will be back at the Lowe's store and tell the manager that their sales associates are lying to customers to make sales.

I purchased a GE stackable washer/dryer from Lowe’s, and it arrived with scratches and chips. I contacted them right away and they offered a 10% refund. Within the next couple of days, after running my first loads of laundry, the interior casing of the dryer came loose. Sharp plastic edges were sticking out, which snagged and ruined my brand-new towels. The dryer is unusable and actively damaging my clothes.

I purchased a Frigidaire refrigerator on 11/21. I had to pay cash because they denied my credit application despite the fact that my credit rating is excellent. I bought the warranty; however NO ONE informed me that I only had 48 hours to request a refund or replacement. My fridge arrived on 11/22 and was dented for which they took off some of the original sales price. Almost immediately the fridge began to make the most horrific sounds and hasn’t stopped! I called and was directed to speak to Frigidaire customer service and I have been waiting days for a technician. Lowe’s sold me a faulty appliance and refuses to take ownership of the problem. I absolutely will NEVER buy anything from there again. Horrible customer service and support.

Our main refrigerator started dying a slow death...it was not cooling down to setting in the refrigerator section - freezer was fine. We had this happen before a few years ago and our home warranty experience has not been that great, so, we opted to purchase a new unit. We also went this way because I am recovering from shoulder replacement surgery that was done a few weeks ago and I have very tight restrictions yet. We thought this would be an easy, positive experience...we were totally wrong and sorry we bought from Lowes.

Am writing to formally report an appalling series of failures, mismanagement, and unprofessional behavior I experienced at your Ridgeland, MS location (Store #2622) on November 24, 2025. My purchase consisted of a refrigerator, over-the-range microwave, and gas range, totaling $1,880.28, which I paid in full at the time of sale. Before I continue, I want to commend Sales Associate Leonard (#**) for his excellent service. He was courteous, knowledgeable, and the only helpful employee involved in this transaction. Unfortunately, the same cannot be said for the rest of the experience. I worked with Carrisa, who identified herself as a department supervisor, to finalize my purchase. I clearly provided the correct Mississippi delivery address in Jackson, MS 39206. We completed the installation contracts, and I asked how delivery would be scheduled. Carissa dismissed my question and said Lowe’s would contact me.

I purchased 3 toilets to be installed and they didn't even caulk. They said it was out of their scope. I also bought a washer and dryer. Luckily before being delivered I noticed on the receipt I was charged for 2 dryers. Then after going back to the store and correcting this they then deliver the wrong washer and dryer. Needless to say I take my business to Home Depot. Lowe's Sucks... Redbank Location on Platt Springs Rd 29073.

I had a last minute craft project that required the use of pool noodles. Being that it’s off season for such an item, I was delighted to find that I could order them from Lowe’s.com. They shipped to me in 2 days, standard free shipping. So far so good… What I ordered were supposed to be 50” long noodles by 2.25” diameter. What I got was 2” diameter noodles that weren’t even 49” long. I chatted customer service and their solution was return them for a refund. Well, duh! Problem is I still need the noodles and I have no time to be ** around with bait and switch bulls**t from some guy in ** who’s reading from a script. Thanks for nothing Lowe’s. I see why your ratings are in the toilet. My bad for not checking them before I wasted my time and money. Never make that mistake again!

I've tried for years to support Lowe's, but I'm so tired of their poor customer service. At least here where I live in Huntsville, AL. Yesterday, I went in, ready to make a large purchase. An in the wall oven/microwave combination. I stopped in the lighting/ceiling fan area on the way to the appliance section, just to look at some fans. No one approached me to help, nor was there anyone to be seen in the section. I continued on to the appliance section. No one to be seen at the desk or in the whole section. I waited a bit. Walked around, looking. Still no one.

Although the products and shopping at Lowe's is pretty customer friendly the bank they use "synchrony" has become a pain in the butt to deal with. Having just paid off a minimal balance of $131 they decided to charge me almost $3 in interest after the fact and when I called to discuss the matter with them, they were rude very unapologetic, and not willing to work with me at all.... therefore I will no longer be shopping at Lowe's ever!

So I was redoing my kitchen and went shopping at Lowe's. Big mistake. For sure next time I'll stick with menards. I went to elkhart store, found some tiles I needed 26 or 27 to do the job but they only had 13 so I went to another store. They said had more elkhart was $2.58 and Mishawaka was $10.98 and they say this is just how it is. No price match. What a rip off.

I bought a washer 3 years ago from Lowe’s. After 2 1/2 years would stop spinning after every thing d load. Then started where the lid lock off and on for 30 minutes. I ended up giving it up someone and bought a new once and the drain hose was 7 inches to short to go in to drain. Had to drive it 60 miles again to get another one. I asked to have a discount since they gave me a short drain hose. They gave me 10%. Which was 40 cents. What an embarrassment to Lowe’s. I paid 650.00 for the washer. And that’s how they accommodated me. I don’t think I’ll ever buy from Lowe’s again. What a crappy customer service. I had to make two trips to get the washer and longer hose. 60 miles one way. Shame on you Lowe’s for not putting a long enough hose then we have to purchase another. Poor quality customer service too.

I received a call and they heard my complaints and understood my frustrations. They have resolved the problems. I am happy with the outcome.

I recently stopped at your store in Fairlawn OH to look at artificial Christmas trees/ after wondering around for 35 minutes without one person speaking I left. Two days later I stopped at your store in Green Oh, on Arlington Rd- what a difference!! I walked in I was greeted- the trees are located near the front door- and as soon as I walked by them 2 people offered to help and gave me good advice on the extra warranty. Patrick and Gary offered outstanding customer service, and help! I cannot rave enough about the difference in stores!

I have had a Lowe’s credit card since 2001. Being in business for 30 yrs I have spent hundreds of thousands at Lowe’s. I switched mail to another address for a long vacation and never got a bill in the mail. Lowes credit card bank Synchrony bank charged me a $40 late fee which they would not waive. I called Lowe’s and filed a complaint and heard nothing back. I asked gentleman who I signed the complaint with if they’ll get back to me. He said probably not, it’s corporate. Lmao. All they had to do was send me some kind of a gift certificate and I would’ve looked the other way and use a different credit card not Lowe’s card. So they can kiss my **. That’s corporate for you. I will use Home Depot from now on. Ignorance and stupidity never seem to faze me. Bye bye!!!

Rocio and Nancy at the Lowe’s on 1111 East Chase Pkwy SE, Fort Worth, TX 76120, consistently deliver outstanding customer service. They are always available, helpful, and willing to go above and beyond to assist with whatever we need. Their professionalism and dedication truly stand out.

AVOID LOWE’S AT ALL COSTS. We are in the (looooong) process of getting countertops installed with Lowe’s and the company they contracted with (Granite Design in Vermont). I wish I had read all the reviews on Yelp, Trustpilot, Better Business Bureau, and Consumer Affairs to see how low their ratings are. Go with your local option. This has been a never-ending nightmare. The savings are absolutely not worth it! We signed the contract September 26th and it's now November 21st. We still have no countertops!!!! I'm washing dishes in the bathtub (my back loves this), cooking in a microwave or single burner, and our house is in disarray until we can reassemble our kitchen. Customer service was very helpful until I made the deposit. I asked about timelines and quality control, etc. Don't believe a word they tell you!

Excellent & efficient delivery men, removed old refrigerator & installed new refrigerator despite space limitations. They were very patient too with us. Very good experience from purchase of new refrigerator to the removal of old refrigerator & installation of new refrigerator. Employee Jim of Carol Stream Il Lowe's was Excellent, he helped us purchase the correct refrigerator & very patient with us. The installation men did an excellent job of removal of old refrigerator & installation of new refrigerator damage free & efficient as well as being on time.

I recently purchased carpet and vinyl flooring from the Bradenton store. I took 3 days off of work for the install. The first day was the carpet install, but they brought the wrong carpet. I had to go back to the store to make sure the correct one was selected. The second day was the vinyl install but the installers refuse to install the flooring unless there was a moisture barrier installed under the manufactured house. I had to go back to the store and pick up the 6 mil moisture barrier and install it myself because Tom the manager for the installers advised that it was not their responsibility. I was not informed about this information most of the day was gone. I had to put three hours of labor installing this moisture barrier along with prepping the house for the new flooring.