Lowe's Home Improvement Reviews

Made an online purchase on Sunday, March 15th. I bought a Samsung Dryer. On Monday the dryer was delivered but there was confusion regarding the installation and removal of the old equipment so my new equipment was moved into my garage. Yesterday, March 19th the installers notified me that the new dryer is electric. Upon knowing this I contacted Lowe's hoping for an exchange. I wasn't aware of a 48 hour policy! They refused to help me. My advice to anyone placing an online order for appliance is to have the delivery team open and remove the item from the packaging regardless of installation. This way, if there is any confusion you can return the items right away. One thing's for sure, I will continue to use Lowe's as a 2nd-3rd option if at all.

We have been trying to get a metal carport through Lowe's going on for, 6 months or more. First one delivered was damaged by a forklift poking through packages bending the product, no replacement, second one was the wrong size no replacement. Refunded with no replacement. Why does Lowe's let vendors do this to their consumers? No photos to send. Forced to leave a star for really crappy customer service just to post my review.

I ordered a toilet to be installed by Lowe's. After installation the toilet leaking water. When I call the customer service, she told me I had to wait until the next available installer to come back to fix it. I had to spend extra money to hire a plumber to come and fix it. Also, the toilet that was picked up by the installer is not the one I ordered. Never order toilet to be installed by Lowe's.

Purchased a garage door opener on 3/5/26. Was told it would be 24-48hrs they would call to set up install which would take 1-2 additional days. Two weeks later and every day calls since 3/10/26 and they keep saying that they are overbooked and no install date available. There is no way to contact the corporate offices for help. I will be returning and going to Home Depot for any of our home improvement purchases.

We had a great experience at the Lowe's in Mustang Oklahoma, Nicci back in doors etc... Was an amazing help, she knew where things were and helped us get a screen door!!! Absolutely appreciate the help and friendliness of the staff!!

Lowes credit card holders can’t trust Lowes to keep their account information safe and warn them about scams. This became apparent after I became a victim of a fake Lowes customer survey scam that ripped me off for $95. The scam was in the form of an email apparently from Lowes which asked me to fill out a survey. As an incentive, I’d be given a chance to receive a free 100 piece Cobalt Tool Set. The email seemed legitimate: the originating address made it seem to be from Lowes; and I have a Lowes credit card, so it was reasonable to receive a survey request from them. After submitted the completed survey, I received an email which informed me that I’d won a tool set, and would receive it if I paid $12.65 for shipping. I accepted the offer and received an order confirmation number.

We bought a washer/dryer and fridge at Lowe's but are having issues with the alignment and balance of the top 'french' doors of the fridge. They sent a follow-up tech to adjust the doors and he tried but it couldn't fix the issue, so they sent another tech the following week - he couldn't get the balance correct either, so schedule tech number 3 - no bueno. Keep in mind that someone has to be home to meet the repair tech. He and the tech before him recommended we go to the hardware store and buy a few things that would help us level the fridge. I believe that was their responsibility, not ours. The third - and fourth tech could not fix the problem so today we schedule another tech for tomorrow.

I wish I could leave a negative number. RUN AWAY from Lowe's. Horrible customer service, they charged me for the ONE grill I bought for $800, then charged me or put a hold 17 different times from amounts ranging from $10.81 to $705. Called to complain, transferred but then hung up. Transferred again, somehow sent me to pay pal!!??? Then asked for escalation dept. put on hold twice, then third time told there is no escalation. Got a supervisor who I explained all of these issues and calls and problems, never apologized until I SAID how ridiculous it is that NOT ONE person apologized, then she apologized, and offered nothing to help the situation or took any ownership to resolve it. Their customer service was to tell me "so do you want to cancel it or what". Sorry, ain't spending my hard earned money on a company that doesn't give ** about their customer. Horrible and please avoid at all costs.

Worst service I have ever received. Couldn’t complete our cabinet project. They left us without temp sink going on 2 weeks, then told us they don’t know when they can put temp sink in and going take another month to get everything fix right on project that should took 1 to 2 days. I recommend never use Lowe’s for installion cause this makes 2nd project in 6 months. We had bad service from them and there no good contractor who tried to get key to my house to do work while I wasn’t home and I never met him a day in my life, sad place of business, Lowe’s.

I purchased a Washer and Dryer from Lowe's on 2/28/2026 and also added on the 5 year extended warranty ($260.00). I paid extra for Lowe's to deliver, connect and carry off my existing washer and dryer. Today, on 3/16, I noticed my washer was leaking water onto the floor. I spent over 3 hours getting the runaround. I called Samsung first and they wanted pictures I can't take, nor more the washer, so they couldn't help. They wanted to see the leaking water, which you can't see because water is clear. I then called Lowe's Customer Care, with no help at all or accountability. They gave me the number to Lowe's Protection Plan. I called them 3 different times to get in touch with a human, and on the 4th time, guess who I got, SAMSUNG!

Based only on my recent experience with Lowe’s, I would recommend doing research and checking reviews before purchasing a Kitchen remodel/cabinet installation. Once you purchase and things go wrong you are likely to get the famous quote “that is third party and Lowes doesn’t control that.” Once they sell you, you are considered (apparently) a third party customer! If you are lucky enough at the end to reach anyone with Lowe's terrible Customer Service, you will likely get the run around, quoted the standard excuses and offered an insulting resolution to your inconvenience and losses.

We bought Cali bamboo flooring from Lowe's and had them install... Within seven months the floor had started to show spots, and the finish was coming off the floor. We cleaned the floor with the recommended products from Cali Flooring. Lowe's came out to look at the floor and agreed that something was wrong. We also had an outside company look at the floor and they agreed that the flooring was defective. Lowe's would not stand behind the flooring we bought. We corresponded with Lowe's for months and finally told them we were going to replace the floor using a different company and then AFTER it was replaced Lowe's called telling us because we replaced the floor everything was void, they did not offer any reimbursement or replacement. Lowe's was not concerned about us as customers; I would not buy any floor from Lowe's in the future because they will not stand by the purchase if the flooring is defective.

My husband and I went to the Lowe's in White Marsh MD to buy a dishwasher. We worked w/ Jon who was quite annoyed at having to do his job. There were several other customers waiting and he called for his manager to help but none arrived. We ended up looking at the ovens too and decided on both the dishwasher and the oven. Jon said we could have them in 2 days. At the register we were getting ready to finalize things and Jon that said it would take 10-14 days which I thought was odd. I noticed a sign at the register to save $100 if we applied for a credit card. Jon seemed annoyed when I asked about the discount, and after he made me jump through hoops w/ codes to my phone and email w/ WIFI issues he said that the request errored out and that we would have to wait 3-5 days for the decision so he could not offer us the discount.

I have recently been to Lowe’s twice in a relatively short period of time. I was fortunate enough to get the same cashier both times. Davani was so very polite and courteous. The last visit, I found a large palm on clearance, and when I checked out with a picture of the price. He not only loaded it on a cart for me, but lifted it into the back of our truck. He was so kind and wished us a blessed day as we left.

When you see something good, say something great! We drove to the next town over because our go-to store didn't have the item in stock. I had discovered the same item was being offered online for much less, so I decided to ask about the "matching price offer". Turns out the very friendly and attentive employee who greeted us was the store manager. She was not able to match the price (because it was an online offer), but did give a very nice discount! I thanked her very much and went about our shopping. Every employee we spoke to made eye contact, answered our questions (with personality), and even joked with us at checkout. All this says that although these people were at work, they liked their job! Trust me when I say, their attitude all comes from how the business is managed! This is the best example of a good "Trickle Down" system. Thank you, Jessica - the Store Manager (in Crestivew, FL).

I bought a dishwasher from Lowe’s and they came to install it and after they left, it wasn’t assembled all the way. It wasn’t secured to the countertop. It wasn’t leveled with leveling feet and it was hanging the spot where they were supposed to mount it so that the door don’t even close. When I went to the store to complain about it I waited for a half hour to speak to an assistant manager or a manager and nobody ever came. I will never use Lowe’s again. I will never shop there.

Went in to spend 500 dollars on a large ticket item. After 45 minutes and 3 people called, and they did not appear to be busy, no one ever showed up so I left for Home Depot with my 500 still in my pocket. Very sad.

Bought a 1 gallon pump sprayer. Got it home put it together. Was missing a gasket and leaking. Took it back to Lowe's within a hour after I bought it with a receipt. Showed them it was missing a gasket and leaking. Customer service rep said I couldnt exchange it and they would only refund it and take 3 to 5 days to get a refund. Asked for store manager. Explained it was missing a gasket and just wanted a exchange for same 1 gallon pump sprayer. She said she would have to refund it and I would get money back in 3 to 5 days.

We had a complete kitchen remodel a few years ago. It took 5 months (very small room) and it is completely falling apart. Walls, cabinets, everything must be done again. I'm so so pissed! Worst things I ever did in my life!!!!

Came to buy a washer and dryer and salesman wrote the wrong product, caught it when I got home, called it in and they had to cxl order and refund my money. I was not happy with the way they refund my money taking any 4 to 10 business days. Then on the next day talk to manager. She told me that I didn’t needed to come and that they could do it over the phone, she had another associate do my order and he placed wrong, They had to cxl order again. Now I’m out of over $4200 dollars, I had to funds get put in my account again. After a week the 3rd time was a charm. Store manager Evie did justice. Thank you Evie. I was going to give a one star but you made it change. You changed the way I felt about that bad experience. That store should be lucky because they found a diamond.

ID# **. Anthony, Amanda, Traci, Angela, and Tanner went above and beyond in assisting me (customer) until they resolved the issue. I will recommend anyone who has a problem that they can count on these 5 employees to get the job done for them!! They were loyal, respectful, kind, concerned, and patient!! They deserve a *****+. Thank you!!!

I ordered custom blinds from Lowe’s four months ago, paid with my Lowe’s credit card, and had them professionally measured. The blinds were made incorrectly, missing parts, and the remote never arrived. I’ve spent months emailing and calling, and I’ve been making payments for products I can’t use. Today, Lowe’s only remeasured the windows without resolving anything. I no longer trust Lowe’s and am requesting a full refund.

I ordered an appliance combo of a fridge, dishwasher, and oven from Lowe’s. Got the dishwasher and oven. Fridge has been delayed 7 times. Today I was informed and “assured” I’d be getting it in 2 days. 2 hours later they canceled my fridge order. Now I am stuck with a dishwasher and oven that will not match and I am having to shop for another fridge. They have lied to me continuously about my delay. Do not go to Lowe’s. Steer clear.

I purchase a Whirlpool tub on the 13th of Feb. The delivery date was Feb 23rd. It’s presently March 9th and no delivery was made. Not a call, text or email. Called corporate and inform them of this situation. In return corporate said that the 3rd party delivery would contact me in 2 or three days. I request my full amount paid back to me immediately, so I can buy one from Home Depot. So I’m being told it will take 7 to 10 days. I have a man from out of town here that remodel my bathroom, now he has to go back home. I ask Bryan to put a supervisor on the phone and he never did. I have purchase all my products from Lowe’s but never again. This is the second time I have been disappointed. Please shop somewhere else.

Had carpet installed by Lowe’s install team on January 7, 2026. The team “supervisor“ was very unprofessional. They cut the carpet too short and then argued with me that I needed to purchase a transition to cover it up. After several phone calls to several different managers and such they came back and kind of fixed it by putting metal strip over top to cover mistakes. But when they nailed it in they dented it all up. I was told last week by install manager that he’d get right back to me to see what they can do. A week later and still waiting. Install manager was very rude and unprofessional. Actual Lowe’s manager just brushed me off and tried to get me to do my kitchen remodel through them. Actual installers were very unprofessional and didn’t seem to know what they were doing. I do not recommend using Lowe’s for any type of remodeling, flooring etc. I definitely learned my lesson. They haven’t even tried making this right.

Lowe's had a sale on appliances so I bought an entire kitchen set. Was supposed to include delivery installation when they delivered it. They said they couldn't install it because they weren't technicians. So I dishwasher has been sitting in the middle of my kitchen for a week now. Been trying to find somebody to install it. Not having very much luck. I called corporate and they gave me a gift card to cover the installation which was supposed to have been provided and then they took $150 back for installation which they didn't even provide. I don't understand why they gave me a gift card if they weren't going to let me use it. They also were supposed to include an extended warranty which I did not get. Very poor service and when they advertise our sales they do not honor them.

I recently had a nightmare scenario with an expensive EGO mower kit I purchased from Lowe's. The $439 battery failed just outside the warranty window, and the manufacturer completely ghosted me—even ignoring a formal Better Business Bureau complaint. While the frontline Lowe's support was tied up by the manufacturer's strict policies, I escalated the issue to Lowe's Executive Customer Relations. Janell and the executive team reviewed my case, recognized my loyalty as a customer, and provided a replacement battery at no cost to me. It is rare to find a massive retailer willing to step up and absorb a hit because their vendor failed to provide basic customer service. Lowe's proved they actually stand behind the premium products they sell. They kept me as a customer for life.

We had a washer and dryer delivered. Originally I dealt with the first guy off the truck to show him where we were going. The driver got out and then a third guy got the appliances ready to take off the truck. I was with the driver and the third guy the whole time and they did a great job. We came out of the basement and I saw the original guy near the stairs. I asked if anything needed to be moved and he said no. Then he went by me and back to the truck. I never saw him again before they left.

Warning to consumers: exercise extreme caution with Lowe's delivery. I ordered a brand-new, high-end Samsung dishwasher, but they delivered a cheaper, used, and incorrect model. Because of their negligence, I had to pay my contractor for two separate visits. When I contacted Executive Customer Care, they offered a meager $25 gift card and a $75 refund that has yet to arrive. Despite their claims of 'understanding my frustration,' their resolution was insulting and inadequate. This review is not about the product. It is only for Lowe's service.

I had a very frustrating experience with a delivery order from Lowe’s. I ordered a pallet of compost on **02/25/2026 (Order #300902057263073872)** and received an email confirming delivery for **03/02/2026**. I waited at home all day on the scheduled date, but there was **no delivery and no communication**. When I called Lowe’s customer service, I had to go through their automated AI system, which repeatedly told me the order would be delivered that day. After requesting a human agent multiple times, I was finally transferred, but the phone rang for **over an hour without anyone answering**.

I purchased a washing machine, added delivery, new hoses and haul away. Received a text message with my delivery window for the following day. I took the day off from work to be there. Well the 4 hour delivery window time came and went with no washer. Called Lowe's to find out that my delivery was changed to arrive 4 days later. I was not notified. They said they sent the message to my old email. I explained that I haven't used that email in years and I literally typed in my current email on the associate's computer during my purchase. And I received a text with my delivery window so why not text a delivery change as well????

We looked at carpet at several places for our family room, hallway and a short stair. We ended up liking a Stainmaster carpet. I understand that it is only sold at Lowe's. When we received the layout drawing and yardage estimate for approval, I noticed that the layout showed a large amount of carpet waste that we would be paying for.

I am a sixty-seven-year-old disabled veteran, I am a senior and I have rheumatism. Arthritis had back surgery 3 years ago. And I had a sauna, but due to hard times, I had to sell it. So now I am looking for a new 3-seat. Souna to ease my pain and to sweat out a lot of the medications that I'm taking. I found one on Lowe's website. I audited, it was around $2,500 in a purchased it online. It is said that it would be delivered on the 12th. You have I will be not available on the 12th of March.

For more than two years, gifts from our son to my husband have been Lowe's gift cards. When my husband last went to Lowe's with $300 in gift certificates, only one was recognized. He was told "they had expired. A new Lowe's policy." I checked the Lowe's website and all I could find was a 90-day limit saying the cards would be invalid. BUT neither card was anywhere near 90 days old.

What an embarrassment to find out your credit account had been closed. Apparently, if you don't use your card in a 5-year period, they close your account without any notification. I purchased a stove and dishwasher and was planning to use my card to save 5%. It was declined with no explanation until I called in today. Used another card since the employee went above and beyond to find what I needed. Done with Lowe’s.

I am general contractor, build new residential homes. I recently bought a new refrigerator, have it delivered and installed in my new house at ** in Amherst MA. A day later, the ice maker was leaking water on the floor. I called Lowe's and they replace it with a new one. Again, it was leaking water from ice maker a day later. I called again; this time it was replaced with a different brand. During the process the new hardwood floor was damage. I reported the damage to Lowe's store. I was verbally told to fix it and submit the invoice for the floor repair. After six months of running up and down, shifting the blame from the manufactural to delivery company, they refused to pay for the repair. My advice, never you buy appliances from Lowe's to avoid same situation I went through.

I have 3 items that I have purchased at Lowe's, that I didn't need but don't have a receipt for. They still sell the 3 items. I would be happy to get store credit but they say my Lowe's for Pro card or my credit card were not used in the purchases. I will be happy to go to Home Depot next time I am buying things.

I’ve generally had a good experience with Lowe’s. The store has a solid selection of products, and most of what I needed was easy to find. I’ve had a couple of issues with delivery timing, but customer service was helpful and resolved things when I called. Prices can be a bit high on some items, but the overall convenience and service make it worth shopping there.

I recently purchased a new refrigerator and it was dented. I called customer service and they delivered a new one 7 days later that was also dented!! After another call to customer service they offered $25 gift card. I explained that's not acceptable and they offered $40 gift card and stated the dent doesn't affect the operation of the unit! This is the worst company I have ever dealt with! I now have a $1700 refrigerator with a dent in the front door that is very noticeable!

I ordered a @Schlage electric lock online using a gift card and received a clearly used/open-box item. I attempted to process a return online and was told my only option was to bring it to a local store. At the store, they could only issue an in-store credit that cannot be used online. None of my local Lowe’s locations have this @Schlage lock in stock, so the credit is effectively useless for replacing the product I ordered. The store advised me to call customer service, who were also unable to help and instead contacted another store on my behalf. That store then called me and told me to come in, but when I arrived, they did not have the item in stock either. After two store visits and two lengthy phone calls, I’m left with a worthless in-store credit for an item that is only available online, plus a lot of wasted time and frustration.

I purchased a brand new Whirlpool washing machine from Lowe's on August 14 along with the Lowes protection plan manufactured warranty. The machine has failed to function properly and I have had five separate service appointments for the same issue despite the five repaired attempts and had to read it have another service technician scheduled to come back out again. The machine is still broken. I have contacted Lowes service advantage program and they refused to replace the unit despite it being a lemon. This is caused immense inconvenience and frustration. Lowes needs to standby their product in order the warranty by replacing this unit, I’m thoroughly disappointed in lack consumer support in the failure of the repair service.

I rarely leave negative reviews, but this experience has been beyond frustrating. We paid a premium price for a door installation, expecting quality workmanship and durable materials. Unfortunately, just five months later, the door handles and locks started coming loose. For the amount of money we spent, that should absolutely not be happening. Things only got worse after a strong winter wind blew through and damaged the screen door. Concerned, I called the company to have the screen door repaired under warranty. They scheduled a time to come out and fix it, which gave me some confidence that they would stand behind their work.

Jan 17 bought a refrigerator and dishwasher floor model. No warranty. They said had to get now. No delivery offered. Bought for our beach house. Wasn’t installed until Feb 2. Lights came on. Not cooling. Reached out to Midea the brand we purchased. Said they would send someone. They sent out guy. Said it was the motherboard? Ordered. Been over a week. They say part was delivered to the repair company and I have heard nothing in over 1 week. Been a total of a month. Do not buy appliances off the floor from Lowe’s unless you have them plug it up first. Not fun to do without a refrigerator over a month! Guess it will take an attorney if not handled soon.

Bought the Midea washing machine, along with the extended service advantage. It no longer works. Lowes service site states that there are no local repair companies in my area. I couldn't reach a live body to help for a while. I called the number and didn't respond to any prompts before they connected me to a person. They referred Callahan's Appliance to me. Awesome service guy came Feb 11th to look at the machine and determine what parts were needed. After that, no contact from Callahan's.

We purchased a $30,000 kitchen cabinet and contractor. Quality of cabinets were good. Contractor install was frustrating and marginal. We were not told the Lowes Credits of $300 expire in 30 days. The whole experience was not good. Go someplace else

These are my people! I cannot express how much I appreciate Lowe's and their customer service and their warranty service and everything they do. They stand behind their products. They stand behind and support you as the customer and their delivery driver named Raymond needs to be the forklift trainer for all of the delivery drivers because that dude can go in a garage and place a pallet right there inside a garage without errors- now that is customer service - that is above and beyond what you would normally expect but I’m not surprised because that kind of quality experience comes from Lowe's Home Improvement Hemet CA. HIGHLY HAPPILY RECOMMENDED!!!

I am extremely frustrated with Lowe's at this point. My 94-year-old mother has been without a working kitchen for 2 months. The cabinet installation was stellar! Everything since then was a disaster. After a number of delays, her kitchen floor was finally installed. After that installation, she discovered a leak under the refrigerator, which damaged the ceiling in the basement below. A plumber had to be called to fix the leak, which was from a damaged water line to the refrigerator. Not only did Lowe's not take responsibility for their contracted workers, they tried placing the blame on others. No one ever came to assess the damage, and my mother was told that Lowe's will not compensate her for the damage repair.

We went into Lowe’s Montoursville PA store. The sales person showed the refrigerator I wanted. Paid for item. When it was delivered it was not the refrigerator we ordered so I called them. They said pay an extra $318 I can have the one I wanted so I did. Went into Montoursville PA store. The salesperson said she ordered the wrong one so Pat the manager said he would take care of this and fix everything but we got no phone call from Pat. My refrigerator arrived yesterday and it’s great. Still no call from Pat. I will be shopping anywhere but Lowe’s.

Do NOT Buy appliances from Lowe's!!!! Purchased a brand new fridge that Lowe's had set up delivery for, thinking the delivery people would be from Lowe's!! The first scheduled delivery 2 random man not in a Lowe's vehicle tried to deliver a damaged dented fridge. After hours of aggravation we were able to locate another so Lowe's once again set up delivery. Day of this delivery 2 different random man again in an unmarked van came to deliver and damaged my kitchen floor! Lowe's will take no accountability and said it was not them and I need to contact the random unprofessional delivery company LOWE'S hired! It has been months and neither Lowe's or this "professional " delivery will contact me back. Do yourself a BIG favor and shop elsewhere.

This has been a nightmare purchase from start to finish, I have had to consistently call to get things fixed on the order and with refund after delivery. You'll be told they will call but they don't, you'll spend hours talking with people who assure you things are fixed that are not and even make it worse. Its like everyone there can't read or hear or just flat doesn't care. Never again I should have stuck with home depot.

Called customer service Garner NC location to ask a question about ordering online and possibly paying cash when picking up the order. 10mins dealing with Ai, finally transferred to be promptly put on hold. Thought I could wait it out…after 23 min I gave up. Why does Lowe’s even have a phone number??? Sorry experience, sorry customer service, sorry company.

I never thought I would be saying something bad about Lowes after being a faithful customer for 20+ years. I purchased a Whirlpool microwave and had it delivered. The same day of delivery the Whirlpool microwave was installed as per manufactures specifications. Two problems, 1) the turntable did not turn. 2) The oven / heat would not even melt an ice cube.

Figure New I would give zero stars if possible! I bought washer and dryer from Farmington Lowe's in December 2025 they said would be delivered Jan 13. Why this matters is their policy is to not take your money until delivery scheduled date. I was then told by warehouse the delivery was not happening until February. They knew they were out of stock and wouldn't be able to make original delivery but still scheduled an earlier date so they could take my money!

Despite items being in stock, Website promised delivery dates are inaccurate. Delayed deliveries are costly. Customer service can only apologize, and are unable to resolve delays. There is no accountability. They should not advertise delivery dates they can't honor. Customers should be offered opportunities to go to store if items are not delivered on promised dates. Customers should be offered discounts for the inconvenience caused by delayed deliveries.

President's Day sale finally here to buy a dishwasher. Purchased it online early in the month (Sunday) as soon as I saw the deals started. Final install and warranty price was better, so went with Lowe's. 4 days later, Thursday, it's ready to pick up by the installer who should contact me to setup the delivery/install date 2-3 business days later. I reached out Thursday, Sunday, Monday, Tuesday all with a "They have been busy, but they will call you by the end of the day. If not I will escalate your order." response. Wednesday, Bought from Home Depot, just to see same dishwasher w/ install. Immediate confirmation for Friday, so cancelled the Lowe's order. Already waited 10 days for a no call, guess they're busy enough not to need my business.

We bought a brand new whirlpool refrigerator so we thought from Lowe's 2021. Well it wasn't till last year we find out the refrigerator was manufactured in 2015. We learned this because we having and still having problems with water reservoir. Was told by different technicians that the age of fridge plays a big part and sad thing is that reservoir is not covered by home warranty and lowe's warranty which expired 8/6/25. That is disappointing that companies are able to sell us old appliances.

Current management leaves a lot to be desired in that they do not care about their customers. Good customer service requires thinking and understanding the situation and resolving issues rather than being an uncaring road block. Very disheartening to be treated so indifferently by a manager that clearly isn’t helpful or at least shows some empathy.

I bought a refrigerator from Lowe’s Home Improvement at Myrtle Beach store. Delivery guys come up to my condo and asked me that how did I get the big refrigerator in?! I said not from balcony or roof, you tell me only logical way to get in this refrigerator?! He said door sir. Too stupid without any common sense. I live at 3rd floor, and my condo is not that big. They start measuring the hallway, the door, and they said, "We will be back." They disappeared. Little delivery guy got attitude with me. The other delivery guy was speaking broken English. Little delivery guy was speaking Spanish. I will call ICE to let them know that if Lowe's are hiring illegal criminals. Let them check it out.

I bought tile “satori brand Hudson brillante white”. I have contractors company and 35 years of experience on trades. I have done a job with this tile some tile are changed the color once it was installed; I was thinking it was because the moisture on can be changed… but not!! Customer service (PRO) nothing about pro give me a ridiculous solution to the issues and that said pretty much my fault because I installed. How I say before before installing it was totally even till it was installed… definitely I will return my pro- card and I will stay away from this company that they don’t really care about service when they sell poorly quality products. I’m not surprised they don’t have no even a 2 stars from 5.

I spent over $17,000 on trex decking and the company Lowe’s hired to do the installation did a terrible job. They have already have came out once before to correct a problem. That company no longer does installations for Lowe’s. The railing is coming apart and is dangerous. Once Lowe’s gets your money and if you don’t realize the problem within a year, it is the customers problem. DO NOT MAKE THE MISTAKE BY HAVING LOWE'S DO ANY HOME IMPROVEMENTS, YOU WILL REGRET IT.

Updated on 03/24/2026: I am doing a follow up to my 1 star review. I had talked to Rena in Installation dept in Florida and Corporate offices and told them I expected a credit or compensation for the pain and suffering we went through. We paid 15K for Pella windows and install only to have to deal with incompetence time after time. When the last window was installed Rena wouldn't answer my calls and corporate offered me a $50 gift certificate to Lowes. When I laughed and asked if he was joking he said that was all he could offer and no one else would help me.

Lowe's Delivery (#1544 - Store Manager Joe): I purchased a Washer & Dryer on Sunday for delivery that they setup for Tuesday. So I took off work for 2:30pm to 6:30pm delivery. The driver walks in and begins to already state that they cannot hook up the appliances and advised that I cannot get a refund, I can only get a refund for the hoses. Then he calls his manager and states that he cannot get a hose off, which my 19 year niece unscrewed it. He went outside and refused to let me speak with his manager, I overtalked and tried to get his manager to know what was really happening (there is audio/video at my property).

I should have paid more attention to reviews and never ever hired Lowe's for my 3 bedrooms to have tiles installed. It was a nightmare of 6 months, floors who look far from what I bought and a manager thinking $ 500.- compensation is a generous act. My floors are horrible, uneven and very poor craftmanship. I just tell you .... if you are looking for reviews and considering giving Lowes a job... my advice is .... RUN!!!! All what Lowe's is interested in is getting richer. Lowe's does not care about you as a customer. You may be lucky and it goes well but I tell you .... The negative reviews don't lie!!!! I will make sure everybody around me knows that this company is the worse I've ever seen! And I can say .... They pretty overcharge as well!!!! I had smaller great installers coming to my house for another job and they all almost joked when I told them how much I have yo pay. Lowe's .... never ever again!!!!

My disabled, 89-year-old mother recently bought a brand new top of the line whirlpool dishwasher from Lowe’s. After paying to have it installed and my having to fix a leak because a hose wasn’t tightened properly, she kept complaining that it wasn’t working. After repeated attempts to get it to work (because, come on it’s brand new and she’s 89… it’s gotta be something she’s doing wrong. We finally give up. Fitting time into my busy schedule, I make it to Lowe’s today, where they tell me that since it is 35 days after it was installed, they will do nothing to help. That's it. If we’d been less patient and complained within 30 days, they claim they would help us, but 35 days? Grandma is just out $800. So everyone, if you buy something from Lowe’s and anything appears wrong, don’t try to fix it, don’t try to figure it out - complain immediately, or you’ll be stuck with a nearly thousand-dollar piece of junk. And now we’ll have to pay someone to haul it away.

We ordered 3 appliances to be delivered with no installation. Was given a 4 hour delivery window and then it was delayed another hour. Received a text that the driver was on his way. 20 minutes later received a text moving my delivery to the next morning. Called the delivery number to move the delivery to the afternoon as I wasn't going to be home in the morning and was told I would have to schedule for their next available delivery time. Now I'm without 3 appliances because we moved them out. They wouldn't do anything to get me the appliances even though they were late for me. I canceled my entire order. Will find appliances somewhere else.

Purchase a water heater 3/24.. Heater stopped working and interior burned. Manufacturer pd for replacement. Lowe's would not pay $1'175 for a 2nd installation for the faulty equipment I purchased from them.

I ordered a new gas range including installation for a rental property. The unit comes with a modification kit to convert to propane. Prior to ordering the unit and again when the unit arrived the installer was reminded that the gas supply is propane. The Installer proceeded with the installation. Upon testing the unit, a large flame came out of the Oven. When asked if he had installed the Conversion Kit he responded, "me no do that" and quickly left. After 1-1/2 hours on the phone and speaking with 3 different persons, the best LOWE'S will do is to send some to complete the installation tomorrow. They were reminded of how dangerous this is but still refused to send some today.

I had a very disappointing experience with Lowe’s customer service regarding a recent return. I attempted to return a product that was unused and in original condition, but was denied due to what I consider an overly strict and unrealistic return policy. The manager was not willing to offer any flexibility or solutions, and the interaction felt dismissive rather than helpful. For a large retailer that promotes customer satisfaction, I expected better support and problem-solving. Instead, I left feeling frustrated and undervalued as a customer. Due to this interaction I will not be purchasing here again.

Me and mom bought a generator at at Lowe's Somerset Kentucky. It quit after one day of use. We about frozen to death. Tried to return it yesterday. Lowe's would not give us our money back. Manufacturer would not give us our money back and the Firman generator would not give us our money back. It's so depressing. They've always had my business. We had to give it away in the parking lot because we could not lift it so anytime you go to Lowe's with you better think Twice. It was $800. Very sad but no one would help us at all.

Feel ripped off. Ordered a new washer, delivered Friday. Called Saturday as it was making loud bang noises. Techs came Monday, told me they'd be sending a new one. Checked on this Tuesday only to be told that no such thing will happen, and luckily, I paid for a warranty that might work to have it fixed. Lowe's said return period was 48 hours. A little suspect when the techs can't come out for three days. I can't recommend purchasing through them. The online chat people were very helpful, comparatively, but as a company, this is poor behavior.

I wish someone I knew could have warned me not to go with Lowe’s for my kitchen remodel. I sat down with Edd to design my new kitchen the first week in October of 2025, Before he emailed the design in, I asked him to change one cabinet to hide my recycles and trash cans. The first mishap. I was told it would take 6 weeks for the cabinets to be made, they didn’t arrive until mid December. The installers were professional and nice, no complaints there, the panels around my refrigerator did not make it in.

I ordered a patio door in September 2025. Was told 6 weeks for installation. It was a Pella door. I already had a pella slider but wanted a French door. The door was finally installed january 6, 2026. The installer was sub contracted but did a good job. Although it took 7 hours. He went to install the handle and it was missing parts. So I have not been able to open or close the door. Finally I received notice the new handle was at the Lowe's store so I picked it up and hired an installer rather than wait another month. He was installing the handle to find that the same parts were missing. So 8 months later I still cannot open or close the door. And neither lowe's or pella want to take responsibility. Long story short, don't use lowe's and don't buy Pella. Bad bad time.

Visited the Lowe’s store in De Soto Texas today on Sunday, February 1 at approximately 4:15 PM. We wanted to get some paint. We waited approximately 1/2 hour in the paint department while various employees paged “customer service in the paint department”. We finally gave up and went to the front desk for a manager. We found out that the last person in the paint department left at 4 PM and they weren’t going to have another associate come in till five. They have an overlap of one hour which is unacceptable. We waited for almost a half hour and you would think someone could’ve told us that there is nobody coming.

I saw an item sitting on a shelf with a tag saying $54.99. When I went to the register, it charged $74.99. The clerk called the manager, who flatly refused before even seeing the item and sign. When I asked her to consider my case, she refused. I asked to speak to her manager, and she said he would not be in until tomorrow. When I asked at what time, SHE SHOWED SO LITTLE INTEREST IN A CUSTOMER'S TIME THAT SHE REFUSED TO TELL WHEN HE WOULD BE AVAILABLE. This is appalling service and no way to treat a customer. This occurred at the Northeast Dallas store. The manager in question is named Tasha.

Lowe's store no 1081 Norfolk VA. 01/31/26 it must be a certain Demographic I was 75 feet in store when I was immediately approached by an individual asking if I need help then said individual followed me if this is how Lowe's treat the military community I hope that the store gets put on list to not shop at. When I asked the so called MANAGER his name that's when my troubles started. He wouldn't supply his name. Only said call him CJ and that all I needed to know then said there wasn't any security in store. I then asked for another manager to speak with. That's when Mr ** became extra non helpful and aggressive and told me he didn't have anyone else. I could speak at this point your manager and store is more Dangerous than walking down the street. The manager with the letters of CJ for a contact is Absurd.

Ordered online because everyone seems so darn grumpy in store. Like I did for the past 3 years placed order from Dickson city store but somehow it was sent to a place I lived over 20 years ago and told that's my fault. Good job Lowe's, lost customer over a product less than $20!

We were given a business card by Home Depot to contact Marcello. We got below business card from Lowe's employee for the handyman services. During this snow storm Jan 2026 our heating system went out. We called this guy. He is total fraud. Took $160 and did not do any thing and left with money. His name is Marcello ** and phone # is **.

Went to to Harrisonburg VA Lowe's to buy succulents for a bday present. We found the ones we wanted and some potting soil. Came to self check out, the employee there was clearly frustrated. We showed her there was no bar code on the plants we choose. She Stated, "Someone is coming to help another customer 1st then you." We waited. She did say, "Can you go see if you can find another one like it." I did and there was no other in that size pot.

I purchased a garage door opener from Lowe's, together with a prepaid installation. The installation was to be for a new opener, not a replacement. The technician they sent refused to perform the installation because he only did replacements. He claimed that more parts were needed to mount the opener and he wasn't being paid for that work. He could not name what parts he thought were missing and left. Discussions with Lowe's Installation Partners disclosed that they had no installers in the greater Chicago Area that could do a new installation in spite of written documents that offered both new and replacement services. Having no alternative, I cancelled my order and requested a refund. If Lowe's cannot fulfill services they offer, they should clarify their offers to state that they are only able to offer replacement installations.

My wife and I recently moved into our new home. Unfortunately, I had an injury just prior to the move rendering me unable to help. We’ve had multiple deliveries come to the house, no issues whatsoever. We bought a rug from Lowe’s that we had delivered. Not only did they not deliver it to the right house, they made no effort to do so. They pulled into the neighborhood and dropped the rug at the first house, which is nowhere near our house, doesn’t even have close to the same # address.

A home delivery order that was supposed to be delivered on Saturday has still not arrived the 4 hour window was 7am to 11am is now 430 pm, the staff has been rude at time. Uncaring mostly. Nobody knows where it is or why it hasn't been delivered. This is not a small order. Hundreds of dollars worth of merchandise. Also missing 2 days of work since they said someone has to be here to accept the order.

Lowes has been the absolute worst from day 1. My wife and I ordered blinds for every window of our new home back in December. We were supposed to get an offered 20% discount on our blinds, quote didn't show discount, I had to complain to get it or it wouldn't have been honored. Strike 1, then after payment we received an estimated delivery date of Jan 2nd. That quickly changed to Jan 26th. Strike 2. On Jan 22nd I received notification our product had been shipped and received a tracking number stating we would have our product on Jan 26th. The product never moved from its initial pick up location. No one could tell me where it was. Lowes said it was shipped by Spring Windows, Spring said it was put on a 3rd party truck (FedEx), FedEx claimed they never received it.

I just went to the Cumming, Georgia Lowe’s and was helped by Anahi. Such a great experience! She helped me find 2 refrigerators with strict specifications, loaded them for me, checked out in appliances and helped me to my car. Wow! Thank you, Anahi! You are amazing!

Four days before the national weather event, snowstorm coming across the country we went down to Lowe’s and not a bag of ice melt or a shovel was to be found. Now when you have a major event like this and you have early warning, it was probably two or three weeks that they announced that the storm was coming cross country so why wouldn’t the managers of these stores get a truckload of shovels and salt or calcium chloride pellets. You have that much time in advance. It's like no way you can’t do better at these things. It’s every single time there’s a sizable snowstorm. They fall on their face. This isn’t the way multimillion dollar businesses are supposed to run.

Purchased a microwave oven combination for well over $4000. Paid $390 to have it installed. Was told by the salesperson who sold it to us that we had 30 days once it was installed to make sure that we liked it. Or if we didn’t want to keep it, we could return it, get a different one or get our money back. That made sense. Ordered it on December 10. They could not get it installed until January 21.

Lowe's Lincolnton NC sold me an over the stove microwave Jan. 6th with promise to be delivered to store 3 days later Thurs. or Friday. Was told installer would pickup at store and most likely be installed that Saturday. Just after purchase I got text from Lowe's that unit wouldn't be delivered until the next THURSDAY. Installer RELIABLE SERVICES scheduled install 2 wks. later Jan. 27th. Jan 26th at 4pm I called to verify install for next day and was told would be installed between 1pm and 6pm Jan. 27th....Jan. 26th at 7pm installer called and said he couldn't install next day and would reschedule. I asked when he could install he said he was booked next 2 weeks. It would be after that! I went to Lowe's Lincolnton NC and canceled install. Lowe's is now OFF MY LIST TO DO BUSINESS WITH! I have always gone to Lowe's for all my home needs, but no more!

I ordered a patio door from Lowe’s back in November and was told it would be delivered by January 15. I planned everything around that date. I prepped the site and booked my contractors for installation on January 16. On the afternoon of January 14, I suddenly got a message saying the delivery was being pushed to January 29. No explanation, no options, nothing. This completely messed up my schedule and left my contractors stuck with nothing to install. When I called customer care, the agent was honestly not helpful at all. The tone felt rude and the only thing they kept asking was “What do you want to do” instead of actually trying to fix the situation or offer any support. There’s a Lowe’s much closer to my home, but after this toxic experience, I’m honestly staying away from the brand altogether. The lack of communication and the way the delay was handled was really disappointing.

So I, like many other people, purchased a generator in preparation of the recent snow/ice storm. I asked 3 times about the return policy and was told 3 times 48 hours if open, 30 days unopened. NOT TRUE. When I attempted to return the generator, unopened, they refused the return. Thirty minutes on a call with customer service did me absolutely no good. I feel they took advantage of me and probably several others with their misinformation associated to the purchase of the generator. Way to go Lowe's!

Lowe's at Dublin has worst customer service due to lack of training, incompetent, no knowledge about the items, and personal level justification. Looks like all of them hired just to bring the Lowe's reputation down. They wasted my several weeks and my contractors stop working and left. Products quality and color I attached a picture and they said both are same and cannot see a difference.

Save yourself a lot of grief and shop somewhere else! Lowe's is the Worst in product, price and customer service. Lowe's doesn't care about reviews. I am only writing my review only to save some other poor sap from dealing with what I have. Their customer service is frustrating to say the least. I bought a dishwasher and I can't even use it. Installation was ridiculous. The machine doesn't work. The door is hung up on some piece of metal. So it makes a loud metal popping noise. At this point, I still dont know if it's the machine or the install.

Purchased a $700 washing machine. Delivery was 1/24/26 @ 3:30 pm. The truck arrived and the installer came in. He pulled the old washing machine out and started talking about how he may not be able to get the hoses off because the valves may be stripped. Within 2 minutes he said this is not going to work. He showed me water coming out of the valve. The 2nd installer came and questioned the first installer who then got angry and said "this is not my first installation." Pictures were taken. They put the new washing machine in the garage and left. He told me when I get the valves replaced to call Lowe's back. I turned the valves off and there was no water flowing. He lied and they were out of here in 5 minutes. He also complained about how many deliveries he had that day. We installed the washing machine ourselves.

Based on my experience, I would use extreme caution when purchasing paint during Lowes rebate promotion. I purchased paint back in July 2025 Promotion, submitted rebate info, received confirmation # and Status Approved email from Lowes but To date (Jan 2026) after numerous phone calls to Lowes Customer Care Center I have still not received any rebate. I believe they are currently running another similar promotion. Very poor Customer Care Service.

Ordered a refrigerator, Lowe's canceled delivery twice due to weather but schools are open. Home Depot and Amazon deliver. They left my family high and dry without a fridge for a week and they'll probably cancel again

I ordered an entry door in April of 2024. They told me delivery would be in 30 days. After being told the door was almost complete and giving me delivery dates where they said the door Would be delivered and to be home, I was told, after 4 1/2 months, the machine was broken and the door couldn’t be made. BUT, they had another door that was almost the same they were going to sell me for the same price. They could get it here in 30 days. 3 1/2 months later the door arrived. A color that I specifically said I hated, with the wrong glass. The glass I ordered was $1000 extra.

Bought a snow blower on line for pickup today at the Camden, Delaware store. Got to the store and they had sold it. No more snow blowers in Delaware and they would not give me a rain check. Lowe's just keeps on disappointing.

It's been 8 weeks since I bought a dishwasher, and the employee sent in my rebate that night for free installation. I called rebate center this morning to check status of it and I was told it was incomplete and they needed more info. So I went into the store tonight for help. I was told by the man helping me I shouldn't be here and when he put me on the phone with rebate lady, she immediately started yelling at me. Telling me I shouldn't be at the store asking for help etc, etc. I left crying. I felt so belittled this evening. Lowe's store employees and rebate center employees are very lacking in the kindness/customer service area!

Do not purchase a warranty for a hot water tank! You’re wasting your money for one. You still have to pay out of pocket for labor and you have to buy a tune up kit first and if that doesn’t work then you have to keep calling Lowe’s and different people keeps making you troubleshoot the tank, it’s still don’t work. Why should you have to go through all of this if you purchased a warranty. The warranty don’t mean anything because the cost that still comes out of your pocket. Flush Lowe’s warranties down the toilet because Lowe’s warranties suck

We purchased 3 appliances from Lowe's with installation. The communication from whoever Lowe's uses for installation appointments is awful. They email, text and call multiple times for the same appliance and provide very little useful information. Like more than the date. Then when they text us, and we click on the link for more information, it says we have no projects in process. This will be the last time we will buy appliances from Lowe's.

We went to Lowe's to purchase a gas dryer. My daughter wanted the one that matched the washer she bought a couple of years ago. The sales person brought it up on their instore computer and found that it was on sale in store for $596 as it was a discontinued model. The page said there were 27 left in network. My daughter said she wanted to talk to her husband first and the clerk said just go online and order it for store pickup or delivery. I offered to get it for her on my Lowe's account. I went online later that night and when it popped up the price was $1299 not $596. I called the store and a different clerk said it was a clearance item but it could only be purchased from the store.

I have been owed a rebate from Lowes for over 9 months now. I submitted all the requested information, receipt, and valid rebate offer for a John Deere Zero turn mower I purchased in May of 2025. After checking the status a few months later I was informed that my 'receipt was not in their system' (? HUH?). I called and had a copy of my valid receipt sent to me, by LOWES, via email and then resubmitted the claim.

We went to Lowe's on January 15th. Bought a Bosch dishwasher. Was told by Bob the salesman that he was going to go look and make sure there was dishwashers in the back. He came back, told us there was 5 and that they would call us by today and schedule the installment for this week. We never got a call today so I just called and they proceed to tell us that they had to order one which we was not called and told they had to order it now when in fact we was told that they had five there and we was good to go.

My brother bought all of our tile for 4 different rooms from here. Excellent quality. We also paid to have our tile laid as well. Adam who brought the tile from the warehouse and Milton did a great job.

A few weeks ago Lowe's handed out 20% off coupons valid January 16-19. Went there on Jan 18 and tried to use it and it said expired. Went Jan 19 and tried to use it and it said expired. Cashier said it's expired and threw it away. Called Lowes customer service and guy was not helpful and said there was nothing he could do. Don't hand out coupons if they aren't going to work. Classic bait scheme.

I purchased an exterior door, accent window above the door and storm door from Lowe's. Lowe's sent Poor Boys Contractor out for the job. First issue, the exterior door leaked inside my home. They came out said there was no corking. Second issue, the storm door screen was defected. They replaced the storm door. Now the storm door leaked. They came out again, said previous installer didn't cork around the door. Third issue, which prompted me to leave this review, the exterior door sticks and I have to really push on it to open. Poor Boys came out yet again, made adjustments but ultimately said the reason for the sticking is the type of door I selected and the way the sun beams makes the door swell. Ok.... so I guess I just have to live with it. But wait, there's more.

Found a Ring camera flood light for $99 dollars. Asked the lady at the register. She said they had 2. Called for associate to get the light. Guy comes up crying that it’s time for him to leave. He gets the light that says $179 then he wouldn’t even give it to me till I’m gonna check out. I go back and take a picture of the light that says $99 dollars. He tells me he has to call for a manager as he’s already crying he’s supposed to leave at 4:30. I wish he would of just left then the other lady says the white one is $99 as I show her the picture then the guy tells me it’s for Lowe's Rewards people. At that time I just told them forget and left and that’s why I shop at Home Depot. Thanks for your shitty customer service.

Don't use them. Lowe's takes no responsibility for their employees or the installers they hire. A simple screen door installation (10 minutes according to Larsen Doors, the door manufacturer). Splintered my door frame and misaligned the door. Came out a second time to "fix it", but never showed up. Came out a third time to "repair" the door frame and install the screen door correctly. The "repair" consisted of leaving the old screws in the wood and attempting to hide their rotten workmanship by covering the screws (their rotten work) and fill in the missing splintered wood chips with caulk. The original door was "lost".. Lowe's re-ordered a cheaper door and tried to charge me for the more expensive door. I worked through Whitney in their Installation department. She figured that damage is just a part of a project and that I should just accept it. IT Took 6 months for a 10 minute installation.

This is regarding deliveries by Lowe’s stores. The delivery was supposed to be on the 9th and then it changed to Jan 17, 2026. I was asked to wait for the delivery from 2:30 to 8 PM to receive the dryer. At 10:30 that same Saturday night the driver calls and says he had some truck problems and that he would deliver around noon on Sunday. I said are you sure because if you don’t think you’re going to deliver tomorrow come on tonight. He said I’ll be there tomorrow. He still wasn’t here at 4:28pm Sat. I called the delivery warehouse and was told it would now be the 22nd before it would be delivered.

Ordered a log splitter that was in stock. They took the money off card and told me it was out of stock on delivery day and had to call to get a refund. Lady couldn't hardly speak English and told me it would be 10 days for a refund. They also have 2 in Osage Beach MO so they could have brought me one. SMH.

The communication for most associates is terrible over the phone. They told us that they could not edit our order for our dryer. We paid for the accessories and also an extra $50 fee for the pickup of our old dryer and they did not even add that into our account! Now we have to cancel the order and wait for the refund and order all over again and hope they get it right this time! We live up in woodland Park Colorado and we have nowhere to store an old dryer and we want them to pick it up and handle this issue promptly and correctly. It seems many of the communicators appear to be foreigners and there was a lack of understanding.

Allen + Roth Genoa 1- Light 49.25 in Multiple finishes Bronze Integrated LED Flush Mount Light Item #2592469 | Model #FP1284-CLC-48LFC-R. I purchased this Light Fixture from Lowe's via Instacart on November 22, 2025, and had it installed on November 27, 2025, by a licensed Electrician. The light fixture broke and fell from the ceiling, dangling by one safety chain, and the electrical attachments posed a safety hazard. The other safety chain broke. I called the electrician who came out and removed the safety hazard. Careful examination of the fixture revealed that the metal failed in several areas in the bar meant to attach to the metal plate and in the safety chain.

Good luck trying to purchase anything. On a Saturday afternoon they are woefully understaffed. And when we did finally get our turn for help, the staff knew almost nothing about the products. Shopping there is a waste of time.

Let me start by saying I’ve never shopped at Lowe’s before. I usually go to other hardware stores but the customer service here is truly 10/10. I’ll definitely be coming back to Lowe’s. Michaela was incredibly helpful. I told him I was renovating my bathroom and explained my vision, and he went above and beyond to help me. He even took measurements and made the whole process so much easier. This is customer service at its best. Dylan also helped me with other items I needed around the store. Oh my goodness both of them were super nice, extremely helpful, and very easy to talk to. Thank you so much for making my Saturday so much better!

Kristii from the Hurst, TX was incredible helpful with the dishwasher installation company. We had a problem scheduling an installation time, so I had to go into the store to work with Lowe’s directly. Kristi got on the phone strait away. An hour later, the installation company called me to schedule a time.

We've been Lowe's customers for years and have remodeled homes to the bare structure with products purchased from them, all the way to appliances, paint, and decor. But something has happened IMHO with the company. Our most recent experience with them, probably our last, was simply for window shades. The service at local store was atrocious; then after measurement we received phone calls from Lowe's "central" or "corporate" shades dept to place the order. That alone was a marathon trying to reach the purpose over several days and multiple phone numbers.

The worst delivery service I’ve ever experienced. Still haven’t received my order. Probably will cancel and buy somewhere else. Save yourself a headache & don’t buy anything for delivery. They screw things up then act like it’s your fault.

I would literally give a negative 10 if I could. So I’d like to know how Lowe’s customer service goes through training. I ordered a same-day delivery today and was delivered a SUBWAY SANDWICH at 8 am. North Bergen, NJ Lowe’s calls me at 2 pm to say that the driver made a mistake and picked up the package and will be coming back now. I said, ok. Human error happens. I live 15 minutes away. Flash forward to 4 hours later, and I still don’t have my package. Not only is it IMPOSSIBLE to directly connect to a store, if you call customer service about the issue, they put you on hold for at least 20 minutes to only come back and tell you that you need to DRIVE to the Lowe’s and return the sandwich and get a refund. WHAT?! I still want my package.

This sounds incredibly frustrating. When you pay a premium for delivery, you expect a service that values your time, not a rigid system that treats you like an inconvenience. Here is a scathing review you can use for Google, Yelp, or Trustpilot.

CRST Home Solutions was the company referred to me when I bought a kitchen faucet and paid $300 for Plumber installation in Seattle, WA. I need to say this is worst plumbing experience (for a simple job) that I have ever had, and I am 60 years old. The CRST plumber “completed” the job on 1/2/26. First, after the plumber left, I started a load of dishes in the dishwasher - no water. I looked under the sink and realized he had turned the water to the dishwasher off. OK, no big deal, I located the switch to turn the water back on.

After ordering a medium grade stain master carpet on Nov 1 2025 in what I would call a great experience with sales person, seems everything went down hill. The typical max 17 day turn-around turned into no contact from the from Lowe's or 3rd vendor until I called them Nov 19. Found out carpet was on backorder but is scheduled to arrive at warehouse Dec 1. Followed up Dec 3 and found a production issue occurred. Eta was then sometime in late Feb. Options told included ordering different "higher" grade carpet at same price. Placed a new order but the order "somehow" never got into system. I'm mid Dec now.

After buying kitchen 4 appliances and a washer and dryer in one weekend you think a company would have some respect for its customer. No! Deliveries were constantly delayed and came one at a time. One delivery driver lied to my face about 3 things. Apparently he gets away with that behavior. I wanted my delivery fee waived.. but, no! You do not have 30 days to return an appliance with a receipt. Only 47 hours. WTF? You cannot return anything clearly unused without a receipt. I am boycotting Lowe's from here on in. Hello Home Depot. That's where I got my flooring. You've lost a customer, but let me guess.. You don't care.

Want to give a BIG thank you to the Appliance Supervisor, Silvia. She went above and beyond to help solve the issue at hand. She was very knowledgeable and tackled the issue with kindness and a smile. The Oxford Lowe's is very fortunate to have such a great person leading the Appliance Department 😁!

Entire experience after ordering my storm door was horrible. Not only did it take Lowe’s a very long time to schedule someone to measure for their install, it took forever for them to finally get the door installed on my home. After that, the door closer did not work properly causing the door to blow open during a wind storm, and completely breaking the door closer. I have exhausted calling their customer service, and emailing them, as not one has ever gotten back to me to replace the door closer that broke. Not even Susan at their contracted Property Management service would return my calls. Will never purchase from Lowe's again!

Our experience with Lowe's, especially their delivery and installation service is BELOW even a one star rating. Our $1600.00 + purchase is now cancelled. After 3 service visits for their company, (XDT) To install the ice maker, we have given up. Service people from this Lowe's warehouse ( XDT) were unprofessional. untrained, rude, and language impaired. This includes their supervisory level personnel. Even involving the managerial level from the local store did NOT resolve the problems. I will NEVER shop there again and I will tell all of my friends and family to avoid using Lowe's.

Multiple delays due to poor measuring and ordering wrong color by Lowe’s. Installers were absolutely awful. 3 day job took over 4 months. Had to pay privately to fix the mess they made of my walls and window sills. Lowe’s refuses to reimburse me for their mistakes. I will never use or recommend Lowe’s ever again. And will continue to spread the word.

I don't know if the delivery personnel I met today were Lowe's' employees or third party installers. But, we paid extra to have our old refrigerator removed and our new one installed. I was first told there was a small leak where the water line met the refrigerator in the back and they couldn't do anything further until I turned the water off. I stated I didn't know how to turn the water off to the entire house. The gentleman said that I needed to find someone to do it now or they would have leave with the new refrigerator. I called my husband. He walked me through trying to turn it off at the clean out near the house. I'm on the phone taking pictures, on my hands and knees digging in the mud. The installers stood and watched.

Using Lowe’s has been the worst experience ever. They use sub-contractors to do the work so now you are dealing with two companies which do not communicate. I do not recommend Farrow construction which is one of the many sub contractors they use.

Lowe’s requires payment for measuring windows for window treatments. They will not give the customer the measurements. I paid for it a year ago, was told the info is still on file in their system but I would have to pay for measurements again. I am in the same house with the same windows. So they just lost a $10,000 window covering order over a $25 measuring job.

I own a Colorado based business called Daylight Appliance Solutions. I spent roughly three months attempting to subcontract installation work with CRST. During that time I completed onboarding steps, spent my own money, and dedicated a significant amount of time based on the expectation that this would lead to actual work.

IRIS at Lowe's Northridge CA gave EXCELLENT SUPERB service to my son and I who is a new homeowner. He needed help selecting the right ceiling fans, the metal boxes electricians required to secure fans to ceiling and light dimmers. She patiently poured out her knowledge of how to pick the right items and walked us to the right aisles to get the products. My son told her that SHE IS THE GOAT! Thank you IRIS for your time, specialized knowledge and patience. You are a committed employee of LOWE'S who is very fortunate to have you!

1st I have had a account for years, and spend as much as 5000.00 dollars a year with Lowe’s. 1st thing they closed my charge account with impeccable payment history? Also with a pro account for my business seemed to have disappeared for some unknown reason? Now even with the amount of business I do there if you don’t have the receipt you can’t even get a store credit. Seems I will be returning to smaller mom and pop stores to get good customer services like Ace or even Home Depot. With these kinds of trade practices no wonder they are closing some locations! Scott

Let’s start. We ordered carpets for two rooms and there were no availability for the size in the store so we had the order on delivery, then it was supposed to be delivered on the 30th which it did not. Then three days later it is not also and on top of that the order status on the app or website does not show proper status information. Never to mention that I called customer service twice and chat and they did not know the order status either so they ended up telling me to wait 72 hours and then call back because there is nothing they can do now and I have been stuck waiting for the delivery. I guess I should go cancel the order. I am writing so no one gets stuck with such order delivery mistake.

I paid $1800 for a washing machine and a dryer, and the installation team came to my house this morning. I asked the installers to take off their shoes, but they said they wouldn't and that if they couldn't enter my house with their shoes on, they would take the machines back. In the end, they entered my house with their shoes on, their shoes were dirty, and now my whole house is covered in muddy water. So, I paid money, and I ended up being treated disrespectfully. I will share this issue with all the necessary channels. I have camera record.

Complete nightmare! Purchased a high end dishwasher and contracted my own plumber. Upon installation error code would not stop coming up. Plumber found no leaks and dishwasher was filling and emptying. Could not set it to a wash cycle. Called Lowe’s for an exchange. Second day waiting for delivery. Notified a time frame and then notified us delivery was complete. We had never received the dishwasher! Called and we were told it was delivered to the wrong address. They never showed an invoice. Neighbor was having kitchen renovation and accepted delivery thinking it as his order. Waited hours for delivery people to go get it and delivery it to me.

Their warranty is BS! My dryer broke and they said that they can't fix it and I still have 2 more years of "warranty". I always buy from PCrichards and I made the mistake of buying from Lowe's. Never again.

There is a reason these guys have a low rating... I purchased a $300 pressure washer. I went to return the unopened box 10 days later and was informed there is a 48 return policy. It is not on the receipt or at the cash registers. The employee at the return desk and manager informed me it's on the larger sign with small print 15' high on the wall at the Return Desk and it's on the corporate website. She told me I should have reviewed the website prior to buying. The Manager, Michelle, told me to call the corporate office for assistance. She then cracked a smile and began to giggle as I was leaving. She seems to get a kick out of ruining a customer's day.

I ordered some batteries before Christmas, they never showed up. A month later, a month and a half later they get a hold of me and tell me I have options but by only option was to get my money back. No batteries, just the money back. Obviously Lowe's stands for their customer service scores they're all low. I understand the rating that I see on this site and I will not stop at the store again. I know other people that have had problems with them and they're not what they portray to be. Good luck if you shop here

I am extremely disappointed with Lowe’s return policy, specifically regarding Christmas gifts. While most major retailers extend their return windows during the holiday season to accommodate gift-giving, Lowe’s remains incredibly rigid. ​I attempted to return a gift that didn't work out, only to be told it was past the "30-day window" or that "seasonal items" are final sale once the holiday passes. This policy is completely out of touch with how people shop in December. If you buy a gift in late November or early December, the 30-day window is essentially gone by the time the recipient even opens it on Christmas Day.

After waiting for 1 hr and 8 mins, making 2 unanswered calls to customer service, and after asking 4 associates to help and after, one helped me track someone who could help me. That person was on lunch (which is fine, everyone is entitled to lunch). I feel like it could have been so easy to find that out sooner if anyone of those people had just helped a little. Lowe's has always had sub par customer service but this was bad even by their low standards.

I scheduled a patio door replacement through Lowe's. During the in-home estimate, the salesperson told me the project would cost "around $2,500 all-in." I later received a quote for $2,594.50 and signed off on it. Weeks later, Lowe's sent a Change Order stating a "system error" left out the cost of the door itself, adding $470.84 to the bill. This is nearly a 20% increase after I accepted the proposal in good faith. I followed up politely multiple times. My Lowe's rep, Tammy, promised to get back to me and never did. I've been left hanging, with the entire project now delayed until next year unless I want to install it in freezing weather. This level of miscommunication and lack of follow-through is unacceptable. If this is how Lowe's treats customers after they've signed a contract, I’d recommend thinking twice before using them for any home project.

I bought over $2k in appliances 2 weeks ago. I called today to exchange the fridge because it's making a noise and talked to Asst. Manager Tyler. He was no help and refused to do anything to assist me.

I went with Lowe’s to install generator using their recommended contractor with promised time estimated 60 days which include getting permit and full installation. BAD CHOICE. 90 days which later did not apply for permits and what was submitted was not in compliance with HOA requirements. Did not bother to complete application. Ask them to complete the job or return the 30% down payment. What they did was to cancel the contract and stick me with restocking fees of 20% for ln stock generator that was still in their warehouse with no service provided. And refuse to complete job as called out on contract. Please look at review and stay away from Lowe’s for anything especially if they require large down payment.

My wife and I purchased a Reliabilt bow window in 2024. The third-party installation for Lowe’s was a nightmare. Lowe’s customer service is a nightmare. We found out after it was installed and it was a windy day that the window made crackling noises. We have been in touch with Lowe’s and the installation team for the past year and a half at least 8 times! We had to go through the process of having them come back., taking pictures, saying they fixed it, and it never was fixed. This seems to be Lowe’s protocol, which makes you think that it may get fixed, but overall it doesn’t. They then proceeded to give us $1400 to get another installers to see if they can fix the window.. It still has not been fixed. We contact Reliabilt customer service and they say this is a top model and it should not be making this noise. They said Lowe’s should give us a new window. Lowe’s then blames the installers.

If you want to have a terrible experience, then you should use this store. This store will definitely make you feel miserable. I will absolutely never use this store again. Take my advice: go to Home Depot or Costco instead. This place is completely substandard.

Ordered blinds and installation for a rental property. Bad mistake!! It took 5 months to complete the installation. For measurements and installations, they rescheduled appointments seven (7) times and each time at the last minute. This resulted in us driving back and forth for 100 miles unnecessarily. Installation was defective and delay, which cause rental loss of 2 months. Finally, Stockton Lowes' store manager (Torianno **) committed to reimburse $400 due to the problems caused. This amount was much less than the losses we incurred, however, we agreed to it to put an end to this issue.

Lowe’s lost me as a customer today! If I could give them a negative number of stars, I would! After waiting 4+ hours for delivery and installation of a clothes dryer, I called the store. I was told that an hour earlier the installer returned my dryer because the LP Conversion kit was not purchased and the installer couldn’t do it. The conversion kit was ordered separately by me because Lowe’s did not carry it. It was waiting on top of the old dryer. I paid an additional labor fee to have propane connected. Why Lowe’s would contract with an installer who can’t install propane baffles me!

I purchased chain link fence materials and installation services on Oct 25th. I was never informed of any concerns with the availability of materials. I also ordered custom windows (project ID **) which arrived and are being installed. These are custom built windows versus in stock fence materials. I have interacted with Lowes installation support multiple times. I am typically placed on hold for 5-10 minutes and then provided with no accurate status on delivery. The delivery on Lowe's website shows December 5th! Today is December 31st. I have left messages for the Decatur/Forsyth Illinois store manager and have never received a call back. I live 45 minutes from this store so I can not just stop by.

Purchased some bar clamps online from Lowe's on Dec. 28. Chose same day delivery. There was some bad weather that day and the items never showed up that day. Still never got the items the next day so did a support chat which resulted in them saying they would research what happened and get back to me within 24 hours. I waited more than that and then called the store. They insisted that I chose the delivery company (which is not possible since that's not how it works on their web site and I have screen shots to prove it) and that I would have to contact the delivery company. I had no idea who that is so that's also impossible. After getting angry and making it clear to them that I had no choice of delivery company, didn't know who it was, and that I contracted with Lowe's on the order and no one else, they finally said they would research it with the delivery company and get right back to me.

I have always had a good experience with Lowe’s in the past with products, services and staff. I recently bought a garbage disposal and also paid for installation. The initial schedule suggested was from 7-9pm. I rescheduled for the next afternoon which was accepted. The service person was no show no contact despite our efforts to reach them as instructed. On Angi our job was listed as complete. Very disappointed.

I have been a loyal customer and always shopped at Lowe’s. Purchased a patio door in June to be installed by Lowe’s and door was not installed until December. Every time I called I would be given a date the door was going to be delivered, this went on for 6 months. I called constantly for updates and was always told someone would call me back within 2 days. The entire 6 months no one reached out to me with an update concerning the delay.

Purchased hot water heater in June and it was the wrong one and damaged and then I had another one delivered in July and it was the right one and they picked up the one that I had purchased at the store because the gentleman that worked at the Pro desk by the name of eyelash told them to pick it up and since then I have been fighting tooth and nailed to get a return and a lady by the name of Ruby called me this evening and told me because I didn’t follow the proper procedures. I would not be getting a refund.

I used Lowe's for a custom cabinet installation - big mistake! The entire process was absolutely horrible. The communication is highly inefficient, terrible customer service, Lowe's is disorganized, they don't stand behind their contracts, the Lowe's employees don't know what they are doing, etc. I could go on and on with all the Lowe's fails.

I have never had an issue with Lowe's until today. Our refrigerator died, went to Lowe's to get a new one. Made our choice, set up delivery for 12/29. Take the day off work to accommodate the delivery. Move the old refrigerator out to streamline the process of removal and install. Delivery driver says he can't get up the hill due to slippery conditions. OK, I understand. Logic would suggest just doing the next delivery or 2 and coming back in a few hours seeing as the salt truck just put salt down as I was on the phone with the delivery hub. They say absolutely not, they will not come back later and I have to reschedule 2 days later and hung up on me. Now I have a dead fridge sitting in my living room and a sink full of thawing food that will probably be thrown out. Absolutely horrible experience and Lowe's just lost a customer.

I purchased a Pella door through Lowe’s with clear specifications and an expected delivery and installation timeline. The installation process ultimately took over eleven (11) months to complete and required the delivery of four (4) separate doors before the order was finally fulfilled correctly. The first three doors delivered did not meet the terms or specifications of the original order. Each incorrect delivery resulted in additional delays, rescheduling, and extended periods of inactivity. Progress only occurred after repeated and persistent follow-up on my part, which should not be required for a paid professional installation.

The bill of the credit card from Lowe's so confusing to a point that whatever is on the promotional balance get mix with the non-promotional balance. They need to copy some of the Home Depot techniques to help customers understand their bills easily. Their customer service online is rude whenever I tried to get some help. Do not recommend using the Lowe's consumer credit card at all.

DO NOT purchase items from Lowe’s unless you 100% know you can use it. The return policy is ridiculous now. Good Customers are made to feel like thieves. Had RECEIPT for $8 item that I could NOT use for our outdoor decorations, my husband purchased it with his card and was working when I returned it. Lowe’s CARDED me (even though I had the receipt but had to have my license to issue a $8 gift card.) I sent a message just like this that I would NEVER shop in a Lowe’s again. Jump forward 2 months now my husband goes in to purchase an item and use the card they gave me for the purchase that they carded me for and they REFUSE to let him use the gift card that they wouldn’t return funds to his card because he wasn’t with me the first time, because it didn’t match his license that he had to give them.

In Kyle Texas, asked I needed some help and said she does not work that department, and she told me to find a lady with a hat, that can help me,. Luckily she was there and was told I needed help in hardware, but never showed up, I had to show my face for her to help me. She started helping me and was a little annoyed that she could not find what I was looking for, another associate shot up and they started talking about who called in and that one another was not putting up with it. Just unprofessional. Talking their work issues with each other in front of me. I was just like, "I’m out. I see y'all more concerned about y'all work issues than helping me out." That’s when I said, "Never mind. Y'all handled y’all’s work issues than helping me."

Lowe's in Batesville Ms has the worst customer service when you call. You have to keep calling mashing 0 for customer service. Finally answer put you on hold and never come back. Call back. They finally answer transfer you to department and here we go again ring ring ring ring. No help. Glad I got Home Depot gift card for Christmas.

Updated on 01/14/2026: 01/10/26 Fence installation update: On 11/03/25, Robbie’s Home Repair—the installer assigned by Lowe’s—returned to address several installation concerns with my fence project. At the time, the work appeared to be corrected. However, on 01/10/26 I discovered that some of the same issues have returned.

So I bought a dishwasher through Lowe's. On their website, it said if I order within the next hour and 22 minutes, I can get my dishwasher delivered and installed the following day. That didn't even happen. I ordered on December 22nd. They called me today, December 24th, to schedule my install. The soonest they could install with January 5th. Much different than the 24-hour that I was expecting. And they charged my card four different times for four different amounts, so my bank canceled my card and declined the last purchase amount. I spoke with Lowe's and after 2 hours, I thought the problem was fixed. It was not. They told me to keep checking back with my bank until the problem was resolved. What??

Worst experience ever. Bought a refrigerator that died within a month. They stated it had a 48hr return policy. Offered repair company that could not come for 3wks. Worst customer service. I purchased 2 refrigerators to replace the one that broke in a month. Will never shop w Lowe’s again ever.

I had an extremely disappointing experience with Lowe’s regarding a door purchase and installation. On September 18, 2025, I paid $5,991 for interior doors with professional installation included. The contract listed an estimated delivery date of October 18 and completion by November 17. Installation was scheduled through Lowe’s Installation Partners for December 17, specifically to ensure the doors were installed before the holidays. The doors were delivered, but the installation never occurred. On December 17, the contractor no-called, no-showed. Lowe’s did not intervene, escalate, or provide a solution. Instead, I was told to wait an additional month for installation, with a proposed date in mid-January.

I have purchased over 40 appliances from Lowe's this year alone. I handled a lot of properties they were promising us to do us better than Home Depot across the street but this is not true. I have to make a repair on a stove. It is not even 5 months old. Lowe's will not back it up. Home Depot will back up anything you purchase on their card up to a year. I have also had issues with them picking up the old stoves and still charging us. I have tried patiently to work with the people in Lowe's to get this established but got a run around. I am taking my business back across the street to Home Depot.

I went to Lowe's on Ridge Road. I went to Lowe's on Ridge Road, Wichita, KS, to pick up an item that took 2 weeks to ship to store that when placed I was told it would be ready the next day. Upon providing my phone number so they could retrieve the order that finally came in, I was told that store didn't have it (despite the text I received.) They told me it was at a store about 8 miles away. I drove to that store on N. Maize Rd. They searched with my phone number and name and said the item was at the Ridge Rd. store I had just left. After standing there for 30 minutes at both places, I told them to cancel my order. Waylon at N. Maize store was kind and helpful. Not so on N. Ridge store. That's the first issue.

Fridge purchase. We went yesterday to purchase a fridge and met a very pleasant salesman. He assisted us immediately his insight was very appreciated as well as his patience and knowledge. We were very pleased with him and will definitely recommend him to our friends. His name is Mohammad (Mo). Thank you Mo. You’re appreciated.!

The process a customer has to go through trying to purchase and have kitchen counter tops installed is the worse possible experience one could go through. First, you the customer, have to measure and submit to Lowe's, then you get an estimated price and have to put down deposit. Then Lowe's sends someone out to re-measure what you have already done. If the measurement is incorrect you receive a different quote. Also, you have to call a toll free number to obtain a location that you can go and look at the material. A complete hassle and not at all customer friendly.

Purchase a roofing gun and went to use it and it did not work. Had it less than 24 hours. Was told I can not return it. Was told by assistance manager at Lowe's Brock Port NY store so I called the corporate and was told I can return. It also before you buy any tool go read their return policy. You can not return air tools power washer chain says any many other tools after 48 hours.

It’s time that the garden center has a better system for clearance plants because these cashiers aren’t giving out the discount or don’t know how and having to call a manager to come and correct prices.

Defective Appliances. They delivered a defective appliance and because I didn't unbox immediately, due to the delay in the delivery. I'm stuck with a defective dishwasher and a bill. DO NOT RECOMMEND!!!

We are senior citizens and do not live in town, so going to Lowe's is a both a chore and a trek. Thank you, Lowe's that we will never again be making the arduous journey to your store. Our aging and neglected 20-year-old home needs work. We planned to do much of the work ourselves, buying supplies at Lowe's. There are thousands of dollars of work needed and because Lowe's would not take a return totaling $50+/- Lowe's has lost our business forever. We purchased unfinished wooden spindles to replace those on our deck railing.

On 12-07-2025 I bought a nice refrigerator from Lowe’s in Weatherford Tx. I live about an hour away from store. I was told and set up for delivery on Dec17. They did bring the refrigerator to my house but said that they could not install it because I had copper water line. That I would have to get a plumber to change it before they could install the new one. And after I got it changed to call and they would come back that day and install new one and haul off old one. (this I had paid for extra too)

Ordered an oven for delivery in 3 weeks, they wait till the night before delivery day and send an email for a delay of 2 weeks. What a horrible experience, ended getting same oven delivered in 4 days from Home Depot. Will never buy from Lowe's again.

I ordered a physical plastic card from Lowe's for my brother-in-law J___. Lowe's sent me an e-gift card for J___. Why would I send money to myself? Lowe's can not take my money and use it anyway they want. I've been going back and forth with them for a week now. They gave me a phone number to call which I did and that went nowhere. (My bad hearing and a foreign voice.) Eventually I was cut off from emailing Lowe's. I tried the chat box. That also went nowhere. They wanted to know how it wouldn't work. Strange, sense I hadn't said anything about it not working. Chat also said something about anyone could use the card. Goofy response. I am now cut off from replying to their texts and chat dropped me also. (I am not tech savvy nor a typer.) I don't use Lowe's much but this treatment convinced me not to shop there. Lowe's Sucks.

On December 1, 2025 Lowe’s sold a product (double oven) they said would be delivered on December 17, 2025. PROBLEM; they don’t have it, they sold a product they can’t get, delivery date has changed from the 17, 19, 29 of December. No Christmas dinner bring cooked here. They’re not doing anything about it. Not offering to replace with a different comparable model, discount or cancellation. They did charge my credit card. I’m recommending not buy anything you cant load on a cart and wheel out the door yourself.

Lowe's run scam during black Friday... They let place order on website then you go to the store to pick it up and it is not there... The order is canceled. They said because they did not have enough...

This review is for the Lowe's in Pensacola, FL on Airport Blvd. I have been a long time Lowe's customer and in general I have had good experiences. However, two days ago I am walking from the outdoor garden area into the inside garden area when I look down an aisle as a rat as big as a small cat ran across. And when it comes to rats, where you see one you know there is more. I would think a store that sells all types of products to deal with rats would be able to keep this from happening. Quite disgusting to wonder what products that rat has been crawling over and defecating on!

I’m extremely upset with how this delivery was handled. I was contacted one day before my scheduled delivery date and told that it had to be rescheduled because the vendor “wasn’t ready.” That is completely unacceptable. I specifically requested this delivery date because I had already taken time off work. Now I’m left scrambling to see if I can take another day off — which may not even be possible. Missing a day of work is a significant financial loss for me, and this is exactly why delivery dates are scheduled in advance.

We went in early this morning to buy a freezer and none would wait on us! We were told that we had to wait till 8am, that’s when someone clicks in to work in appliances! Another lady walked out behind us! 2 sales lost.

My purchase of carpet, padding and installation (through Service Pros) at Lowe's has been a nightmare. I purchased it on Black Friday and am still trying to get the carpet installation scheduled. Two appointments have been scheduled. The first crew demanded more money for moving my bed halfway into moving the furniture, even though I had paid Lowe's for furniture removal. They stood around, calling their manager, refusing to work until I paid. I refused to pay. 2nd team was scheduled but didn't show, allegedly because of a vehicle breakdown. Now I'm trying to get another appointment, but the next appointment isn't until Christmas Eve. Beware of buying carpet through Lowe's. They do not stand behind their contract.

To Whom It May Concern,

Our kitchen renovation project with Lowe’s commenced on June 28, 2025, and what was promised as an exciting upgrade has turned into an unmitigated disaster and a six-month-long nightmare. It is now December 15, 2025, and our kitchen is still a non-functional construction zone. The level of incompetence, inaction, and sheer disregard from Lowe's staff—from the local store management to their corporate "Executive Customer Relations" team —has been appalling. We are a couple over 60, and a proud veteran family, who invested our hard-earned savings into this project. We have been met with nothing but disrespect and neglect.

I placed my order at a Lowe's that said my dryer was in stock. I waited two days for them to get my order ready because they said that they were busy with filling orders. Two days after I placed my order I get a text ready for pickup. Then about an hour later I get a phone message that my dryer was out of stock and my other was canceled. So I called back and spent a fourty five minutes with one guy that couldn't figure out how to order one from the distributing center. I asked him why would you cancel my order and not try to make it right? He of course didn't know. I called back and talked to a person at the pro desk, another fourty five minutes later replying they couldn't even figure out how to waive the delivery fees. Because of all my time wasted I will never buy anything from Lowe's again. This is not the first time they have screwed up my order I'm done with Lowes. Not a happy customer at all.

They sell Craftsman tools claiming a lifetime warranty but I took my $40 ratchet back to the store at Bunker Hill in Houston because it stopped turning and they refused saying I had to get a "code" from Craftsman. The Craftsman website says you need a receipt or a "date code". There is no such thing on a ratchet. Lowes bought the craftsman brand when Sears went out of business and they still claim there is a lifetime warranty but is is completely false. Do not buy Craftsman tools and do not shop at Lowe's.

Bought a whirlpool refrigerator that doesn’t work. Process has been incredibly disappointing. Can’t talk to a person at Whirlpool and everyone in the Lowe’s store refers me to whirlpool. I have been on hold with whirlpool for hours. My refrigerator doesn’t work at all and never worked. I bought the $499.00 extended warranty and I’m not hearing a word from anyone. ASI has come out probably 4 times and cannot get it to work. This has been going on for several months. I just spent all morning and will probably work on this all afternoon. I’m in Houston, Tx. Order# **.

I called Lowe's the day before install and asked for an ETA which they could not provide and said the installer would call the night before. I asked him to make a note about when my daughter had to leave for work (1:00pm on day of install), which he said he would. The installer never called nor left a message the night before which prompted me to call the morning of install (12/12/2025) only to find out they would arrive between 3:30 and 5:00. I tried to prevent this and ultimately I had to reschedule for another 2 weeks out, which makes it 4 weeks in total to wait. Extremely disappointed and the lack of concern, communication, professionalism and not willing to work with me and get it done when I was on schedule. Maybe hire a competent install subcontractor company would help!!

Ordered a high end Weber grill from Lowes'. Realized after delivery middle handle was bent. The grill was returned. I ordered again when back from holiday. Grill came. Side burner did not work. Store told me send repair guy. Instead delivery company came and picked up. This seemed weird so I called the credit card number. They assured me I was receiving a credit. Still being billed. Went through dispute. Received letter that dispute was settled. Still being billed the $1728.92 for the grill. Had to put into dispute again. Seems they may have a delivery theft problem. I have video of the grill being picked up from outdoor cameras. Have offered to them over a month ago.

I wouldn't even give them a 1 as their customer service is absolutely horrible. They mess orders up and then they don't honor the deals. I ordered an item and was given a pick it time and then they cancelled the order so we went into the store and were told after seeing the issue that they would hold one for us. I leave the store and few hours later get a email it was cancelled again. The deal was buy 4 for 99.00, Customer service basically says you will get a 100 coupon but once I buy them again it will cost you around 298 so how does that even make sense.

Since Lowe's has stopped responding I wanted to say goodbye as well. Outsourcing customer service as Lowe's has done was a terrible decision. It might have cut costs in the short run but in the long run it has decreased customer satisfaction and revenue. It is a shame that businesses like yours, treat customer service as a cost center and not as an investment despite the fact there is plenty of research showing that if you invest in customer service, you will have more loyal customers who spend more and provide positive word of mouth.

Prices keep going up and up? How is this possible? They fired all the checkout people. The prices now should be going down!!! They don't need to pay all these people we want at the stores to check us out. So the prices should be dropping due to not paying them and not paying insurance for them, not paying for retirements for them. These stores are just greedy now or need to raise prices due to loss of customers. Because they don't have good prices and have single checkout people in a line. Not 1 Checkout person to run 4 to 6 lines ....

I purchased a refrigerator on line and the delivery was set up for the Saturday after Thanksgiving. The order, delivery and set up were fine, however, when the driver backed out the back of the truck caught a utility line and it was pulled from the pole and the utility box was pulled off the side of my house. I made several attempts to contact Lowe's through the text and email they used to communicate with me. I sent picture and a description of the damage the driver left. Lowe's has made no attempt to contact me for resolution of this issue.

I ordered a dryer from Lowe's and it was scheduled for delivery at the time of purchase for 2 days after the order was placed. I took a day off of work to wait for the delivery. I was sent a confirmation messages at 8 am letting me know my delivery was the 3rd stop. I waited from 8:00-12:00 which was the delivery window. The dryer was not delivered.

DO NOT BUY APPLIANCES. Delivery is ridiculous. Delivery was missed and sent back to warehouse then rescheduled for late, but they said they would send a sharply worded email. I have come find out Lowe's contracts their delivery and installation to vender. The vendor doesn’t care. Go anywhere else. Hated to give a 1 star, there were no zero star.

Horrible customer service and I will never again buy one more appliance from Lowe's. Unethical and I’ll leave it there. Very disappointed. Within 3 weeks my freezer started to defrost and didn’t stop. Sounded like someone throwing water on a fire. I lost all my food and so far no one is helping.

The blinds for two windows in our home have to be sent back four times because they were either too short or too long. We bought them over 6 months ago from Lowe's store in Inverness Florida. We were given an an appointment to try the new ones today but apparently the Lowes Inverness store lost them, so, close to Christmas, We have no idea when this installation will be completed. It was a big mistake to buy from this incompetent outfit. A one star rating is way too many for what they have put us through.

Paid $300 in items attracted by the best deal just to be scammed. I got everything else but the best deal. All paid than waiting for over a week to get Item #: ** at the incredible price $99. Too good to be true. At the day I had to pick up the item, it was simply CANCELED. No email, no message. Customer service at Tustin store sad SORRY! Manager Andy rejected to talk to me and find alternative for my purchase I paid for.

Tried to order an item that cost 50 dollars plus tax online, went to check out and noticed a 79 dollar delivery fee! Their website clearly states that anything over 45 dollars is free shipping. I contacted customer service only to be told that the vendor was out of stock and the item was coming directly from Lowe's warehouse and that the Lowe's warehouse charges a shipping fee, this totally contradicts their website shipping policies.

In my 68 yrs, I have never seen so poor workmanship. Ordered doors in June and now we are in December w doors installed incorrectly, damaged product and no regard for customer or their property. SUCK.