Lowe's Home Improvement Reviews

"I am extremely disappointed with the customer service at this location." I visited on 5/29/26 and when trying to pay I had forgot my Lowe's Pro card. The person at the register called for help and a young female manager showed up and very rudely told me she could not do anything, she said I needed the card. It had happened before and I had no problem pulling up my account. I finally paid using my Amex card and decided that this was my last time buying at this store and at Lowe's. Period. They have the worse customer service in town. We really need a Home Depot here. Not only that, but they also have absolutely the rudest people working at this location.

I ordered a Char-Broil 22-inch portable gas griddle from Lowe's online. I took advantage of their free assembly. 4 days later when it was due to be picked up, I called to make sure it was ready and assembled. When my wife went there, the product was NOT assembled. The manager said the person who puts these together wasn't in today. Well that didn't sit well since I was specifically told that it was assembled! So we took it home to assemble it ourselves. This was very inconvenient to go through due to other things. But what bothers me the most is that I was told it was assembled. So why the lie? This is incompetence and false advertising.

Just had a refrigerator I bought at Lowe's delivered. I was told it would be installed only to have them say they couldn't hook up water line, even though I was told they could. They didn't help with installing drawers, and I was told by lady at Lowe's to read owner's manual. Unfortunately, there was none included. The deliveryman was rude and not much help. My son-in-law had to hook up the water to it. I've bought appliances from Lowe's before, but no more.

Ordered grass seed, it was lost in transport, spent hours working with customer service, hung up on and then got a solution that resulted in waiting weeks more. Too late to use the seed. Worthless for home improvement.

The special financing is terrible. Spent a lot of money on fence. On credit 18 months wanted payment 20 days later. Suppose to give you thirty. Always bought from Lowe's. Never had this experience. Everyone gives you 30 days. Billing cycle ends on 15. Bought on 18. Didn't receive 'til 27. Usually don't charge 'til you get it. So be aware. They don't give you 30 days. And they are charging you for it before you even get it. Paying fence off. Never do business with you again.

Purchased several items from a contractor's materials list. Once the project started several items were not needed. I purchased from this list 2 gallons of clear sealer and only needed 1. All the items were purchased on April 13 2026. The sealer could not be done since we have had so much rain here in Athens and the contractor schedule was full with other projects. He squeezed me in just the other day. Put 4 coats on and only used a 1/2 of a can. I went online and did a return of the other gallon. No errors or messages stating that I only had 30 days to return. It sent me an email and told me to go to the store to return.

Overall a really solid experience at Lowe's. The product selection is great — found everything I needed for my home project without having to look anywhere else, which I always appreciate. The staff was helpful and approachable, didn't have to hunt anyone down for assistance which can sometimes be a challenge at big box stores. One team member in particular took the time to walk me through a couple of product options and helped me figure out what actually made sense for my situation. The only reason I'm not giving 5 stars is that the checkout line was a bit slow and one of the items I needed was out of stock, which was a little frustrating. But nothing that would stop me from coming back. Good products, good people — just a couple of small things that could be smoother.

Corpus Christi experienced some high winds recently, and that's when my problems with Lowe's began. It started with an online purchase of fence panels. I forgot some stuff on the order, so I stopped by the store to pick them up. While there, I thought I'd try to pick up my fence panel order. Well, that didn't happen. When I arrived, they said the order wasn't ready. They needed to pull it, and that wouldn't be until they got everyone else in front of me. The irony is, they were telling me that they were going to pick up 10 panels that weigh about 100 pounds each and move them into their little storage area in the store.

I bought a washing machine and had already been given $11,000.00 Lowe's credit card. Then it changed to $10,000.00 for no reason. When I purchased the washer, they said I didn't have a Lowe's credit card, thus charged my regular credit card on file. Because of that, I could not keep it for 30 days, which is offered when you pay with a Lowe's credit card. They are always right, and the customer is always wrong. Things change at the drop of a hat, and Lowe's doesn't let you know about any of these changes. I received an actual Lowe's credit card yesterday, and when I go to the activation area, the numbers they ask for, and I typed in the correct letters/numbers, you get an automated response to enter the correct letters/numbers, which I did. Lowe's has horrible real person chat as well as phone customer service. I have wasted entirely too much time with them. Lowe's has been nothing but a huge disappointment for me.

I ordered a vanity 2 months ago. They cancelled my delivery date 10 times on the day it was supposed to be delivered. After 2 months and many phone calls, I was told that it was no longer available.

Worst delivery experience ever. I ordered a fridge from Lowe's and paid for delivery and installation when they got there. They told me they could not install it and that I would have to disconnect the waterline so I did. They then proceeded to take my screen door off the hinge, remove my old fridge and place my new fridge in my kitchen on cardboard, which I told them to please remove the cardboard. They did not my old fridge was going in my garage and a spot that I'd showed them when they put the old fridge in the garage They placed it at the door and left it. Then, one of the delivery drivers was using a wrench of mine to do something with the fridge. I said that was fine. Just make sure he puts it back. He ended up driving away with my wrench. He left my screen door off the hinge and cardboard under my new fridge. Not hooked up to water and my old fridge in the middle of my garage. Not in the place, it is supposed to be.

No one staffing the paint department on the busiest day of the season.

We purchased a riding mower around the first of April 2026 for about $5000.00 and should have received about $60.00 in rewards but because of what Lowe's did we could not get the rewards and they refused to do anything about it. We talked to their customer service for over an hour (mostly on hold) and to the manager at the Altoona Lowes.

Horrific delivery experience. Two separate orders, one wasn't delivered at all in the 12-hour window and got a text afterwards with a $50 gift card (which doesn't even cover the delivery charge), and after calling customer service, they can't give a more accurate timeframe than another 12-hour window (and who knows if that will even show up).

It’s obvious Lowe’s does not care about repeat customers. Lowe’s has the worst customer policy regarding delivery! I recently bought washer and pedestals from Lowe’s. The pedestals were not in stock at the time so they needed to be delivered separately. Like most Americans, I work full time. Because Lowe's will not set up delivery schedules they do not let you know your 4 hour delivery window until the night before, so I had to schedule full days of PTO to accommodate THEM. For the second delivery (the pedestals) I was told on the date of purchase that my delivery date would have to be 2 weeks out, and they would schedule me for May 19.

I ordered bags of soil from Lowe's and twice they were delivered to the wrong house. The first order I was able to find when I drove around looking for it, I'm 69 so it's not easy for me to have to pick up bags of dirt. The second order I was never able to find, customer service was to look into it and get back to me. It's been about two weeks and still haven't heard anything (bought from Home Depot to finish my project). I will no longer shop at Lowe's.

I ordered two patio chairs from Lowe's online and they instead delivered two bags of rocks. I called customer service and asked them to pick up the rocks and deliver my chairs. They said I either have to load the rocks in my car and drop them off at a Lowe's or wait for them to pick them up, in which case I need to be present (to supervise the loading of the rocks, I guess?). The pick-up window is twelve hours. They also won't deliver the chairs-I have to get a refund, reorder the chairs, and hope they don't send me rocks again. Won't be ordering from them again.

This has been the worst experience of my life. I ordered 900+ dollars of lumber on April 25th 2026. Paid the delivery fee and set up a delivery day. That was changes a few days later, but ok, no biggy. Delivery came, (third party) driver set the lumber on my new concrete pad and bust two spots out of it. I was at work and wife didn't notice. When I got home and did inventory, 20 2x6x14 were missing. I called customer service and they set it up again for delivery the next Wednesday. Never came.

I ordered online a grill for assembly and pickup for the 8520 S. Hampton Rd, Dallas TX location. The online website said it would be done in 3 hours that day. I went up there to pick it up after waiting 3 1/2 hours. When I arrived it was not ready. I spoke with a manager (did not get her name but she was a very small woman if this helps corporate) and she said, "We do not have an assembler on Mondays. He always comes in on Tuesday." She was very apathetic and really didn't even care if I purchased the item or not. This is false advertising. If you do not have someone to assemble the product, then your website should not say that you do. I cancelled my order and went to Home Depot.

The experience was much worse than buying from Amazon. I ordered a 5-inch hex bolt and nylon insert nuts, but Lowe's sent me a 3-inch bolt and standard nuts instead. I called customer service and asked them to send the correct items as soon as possible while I returned the incorrect ones, but they refused to do so until they received the return first. For an order worth less than $5, the inconvenience and delay were not worth it. This experience lost them a customer.

My experience with Lowe’s flooring installation services was extremely disappointing. I purchased hardwood flooring, trim materials, and installation services through Lowe’s, and the kitchen/hallway hardwood installation resulted in repeated workmanship problems that continued for several months. The flooring had to be torn out and reinstalled after installation defects occurred. The contractor used by Lowe’s, Marc’s Flooring, returned to my home numerous times attempting repairs. Problems included uneven hardwood planks, visible gaps, damaged trim work, dents caused during installation around my refrigerator, and incomplete quarter-round installation. There is also still a loose hardwood plank that visibly moves when stepped on.

A little disappointed. The installer was friendly and courteous. My fault but I did the review before using the washer and dryer. Washer is great, dryer not so much. It was loud and seemed off. When I looked behind the silver vent tube was not attached at either end, and was flat as heck. Like he couldn't attach it so just shoved the dryer back. I have back issues so am now going to have to wait for my friends to get back from their trip next week to fix it. It is a complete pain to get ahold of anyone, especially after doing the survey. Will never do one early again. Very disappointed as to how it was left.

I was trying to order a Microwave online for delivery and have them "Lowe's" install it in my personal residence. I went online ordered it. Got a cancelation email. Tried to order it again, website said card was no good. Called my bank to find out what happened. Sorted everything with the bank. Went back online with the bank on the phone. I Attempted the purchase again. Everything looked good. The purchased got kicked back again. So I called my bank again.

I am writing to formally escalate a deeply troubling experience that has spanned three months, cost me over $3,000, and left my family — including a 3-year-old child — without a working cooktop or stove. In February, I placed an order for a cooktop with installation, warranty, and all associated services through Lowe's. What followed was three months of unanswered calls, broken promises from multiple managers and supervisors, and zero accountability. I called nearly twice a week and was consistently told that no updates were available and that someone would follow up — no one ever did.

I had applied for a job at Lowe's in Huber Heights Ohio and when I showed up for the interview they showed me to an office near the rear of the store where I waited for 45 minutes to be told I had to come back tomorrow at the same time. I was a little aggravated, but I planned on returning. I got an email saying they had decided to pursue other candidates later the same day! They waste your time and make you think you have a chance at a job to just feed people a line of bull crap! This company is a joke. I wouldn't want to work for a company with such poor management anyway.

Purchased the best quality (also most expensive) carpet and best foam padding in July 2022. Now (May, 2026) I have carpet ‘bubbles’ throughout the home. There is no underlying issue (water, shifting of flooring, etc.). I’m very disappointed how this has turned out and the local Lowe’s there’s no available guarantee. I wouldn’t spend another dollar on anything from Lowe’s and permanently closed my account with them.

Placed an order in store 4/19/26. Was to be delivered on 4/23/26. Got a phone call night before telling me they don’t have the product. Asked if it could be on back order and was told no. Lowes doesn’t know when or if they will ever get the product. Canceled the order and went elsewhere! Fast forward and received bill for product. Called cc and disputed the charge and informed them they never had the inventory and order was canceled. Here it is almost a month later and they delivered it to address 10:30pm this passed Saturday 5/16/26. They just dumped it blocking tenants and the actual retaining wall blocks I purchased elsewhere. No phone call. Nothing. Just dumped it in my way. One pallet was put on the edge of a brand new driveway causing damage. Mind you they have zero customer service.

We were taken care of expertly by Marcanthony at the appliance department. We will always look for him for future purchases. In our experience he needs a raise. Victor and Deborah **

I am beyond frustrated and disappointed with the experience I had with Lowe's over what should have been a straightforward purchase. On May 1, 2026, I purchased a John Deere S120 lawn tractor and matching bagger attachment online, including paid assembly service. I was initially given a delivery date of May 5. On May 5, I received a text stating that “Delivery 2 of 2” had been delayed until May 6. Despite that message, only the bagger attachment was delivered — not the actual mower. This immediately caused problems because someone needed to be home to sign for the mower delivery. I rearranged my schedule and took time off work based on Lowe’s original 8 AM–8 PM delivery window. Then on May 8, I received another text updating the delivery window to 8 AM–12 PM, giving the impression the mower would finally arrive.

I ordered a set of bathroom accessories in champagne bronze and instead of sending what I ordered they sent like 7 black Pic pipes and after making 5 calls to customer service they refuse to correct the error, well actually theft at this point. I paid 77.00 for the accessories and received approximately 8.00 in pipes. I believe I was scammed by Lowe's because a blind man could see the difference in the two items. I called customer service 5 times to no avail.

Well they print scams on their receipts… so therefore you also purchased a scam if you choose to partake.. Good luck everyone. LOL

I am extremely disappointed with my recent experience with Lowe’s. I have been a loyal customer for years and have always preferred Lowe’s over The Home Depot because I like supporting businesses that support military veterans. Unfortunately, this entire experience has completely changed my view. I purchased a refrigerator and was originally given a delivery date of May 6th. That delivery was canceled, and the order was then rescheduled for May 15th. Because of the extremely wide delivery window, I had to take an entire day off from work just to wait for the delivery. When the refrigerator finally arrived, I was shocked to find out that it was defective right out of the box. At that point, I was beyond annoyed and frustrated. After already dealing with a cancellation and rescheduling, receiving a damaged/defective appliance was unacceptable.

Second time the lowes in Lake Wylie, SC overcharged me for something. The first time I immediately told the cashier, who told me to go to customer service. Customer service had to call a manager and wait 20 minutes just to refund their mistake. Yesterday I bought 4 items that were marked 99 cents. When I got home I realized they charged me $4.99 each! I took the receipt back today to get a refund. Customer service said I couldn’t get a refund without bringing the items I purchased back in! Worst customer service ever!!!

Today I attempted to return approximately $20 worth of lawn edging. The product was an in stock item. I was told because it was purchased over 90 days ago they would not accept the return. I look forward to shopping at Home Depot from now on.

My first time ordering at Lowe's for delivery and my order was brought to the wrong door. Customer service was nice but they said someone would get in touch with me within 24 hours and it has been 3 days. I'm very disappointed and I hope my matter will soon be handled. It has been a terrible experience.

On last Saturday, May 9, 2026 I shopped Lowe's on South Wadsworth, Littleton Colorado. I was wanting to buy four specific outdoor patio chairs. They had several on display two days before. Only one was left. I give very high praise to Alex C. who checked their inventory online and showed many. He and his Supervisor searched stock in back and found them! Alex brought the four chairs to the front of the store. I paid for them. Alex waited and so kindly loaded them into my pickup. I give him high praise for being so helpful for me.

I ordered a Kobalt 80v backpack leaf blower on the Lowe's app and received a Kobalt 80v cordless trimmer and hand held blower combo kit. I don’t live near Lowe's which was the reason I ordered it from the app. Customer service on the phone states that they cannot assist with getting my original order to me. I have to contact the store to get that resolved. Discord was screwed up from the warehouse. Why am I doing all of the work to get it resolved. When I asked about compensation for this issue, customer service rep just kept saying it’s a possibility. Well, this fact that I have to go out of my way to burn my gas and use my time to get this resolved.

Shit shit and more shit. Brand new John deere. Drove there two times. No gas wouldn't start it for me. Made me push it in a trailer myself. Have eight screws in my spine. No help. I got there. I had to stand there for over forty five minutes because they couldn't figure nothing out. Get home. Put gas in it and it don't start. Shit. Whole company runs like shit.

Lowe's and Synchrony Bank are charging 1.99 each for a sent statement. I got a bill for 1.99 after I paid my bill off. Corporate greed!!!

Lowe's has totally forgot that they must have customers to survive. I have called 7 different phone numbers trying to get a human customer service person. The phone numbers listed on their site either do not work or when dialed would be dropped sometimes after waiting 30 minutes. I have a Lowe's credit card and a MyLowe's card that I no longer are using. I will go to other companies to avoid Lowe's. Lowe's used staff their departments with very knowledgeable people but today it is rare.

Lowes in Carlsbad NM have some of the rudest people that work for them. I hate the self check out. Especially when you want to pay in cash and they are only card machines. They need to have cashiers instead of self checkout. I will never shop at this lowes again. Hopefully they will change. Also you need to supply bags at the self checkout

I purchased a Frigidaire refrigerator model GRFG2353AFK from Lowe’s and this has turned into one of the worst appliance and customer service experiences I have ever dealt with. Delivery #1. The first unit arrived damaged. The delivery team had already removed and taken my original refrigerator, so I was left with a damaged fridge in my home and no backup option. A replacement was scheduled for the next day.

So as we was checking out the guy was rude as ever. I'm just asking how much things cause he like "Wait a minute. Do this. Do that." He snatches my phone so of course I take my phone back and he puts it on the counter. No. You put my phone in my hand. I will try my best never to shop at Lowe's again and I'm going to put it on Facebook. You ain't going to be rude to no paying customer.

TERRIBLE customer service and executive customer relations team!!! Wanted to order a couple of simple vinyl screen doors for our pool gazebos due to deterioration of the current vinyl ones (also purchased from Lowe's a couple of years ago). Started researching online at their official website that Fri morning and found one on sale for $24.92 reg $100 so, of course, wanted to order it, especially when it stated at our store there were 9 in stock and we could pick up there within the hour. When the website shows availability and the location of the item at our store or nearby, we just go to the store, pick up, and pay there. My husband was on his way home from ATL and stopped by our store to pick up. Was told by the manager it was a sale item and had to be ordered for pick up since it was on sale online only not in the store.

I would like to leave a review 2 employees that have helped me a lot over the last few years, I tried to leave the survey review but I could not find the number. And then when I did find the number, it was past the date to leave it. LOWE'S STORE # 3278 3101 Clark Butler Blvd, Gainesville, FL 32608. ** front desk very knowledgeable with how to help People like me in need.. She is kind. Professional and makes going to Lowe's more enjoyable.

Horrible way to do business. I am starting to believe that Lowe's is about to go under, with horrible customer service reviews that I'm reading and what I had to experience with their delivery service. I wish I would have read the reviews before I purchased something that needed delivery. It was a nightmare. They refused to do their job. I am a pros member. I am to get delivery set up and haul away free... only thing I got was delivery and they didn't want to do that. I have video of the entire time they were here and everything they did and didn't do. And everything that was talked about. I have 23 cameras in my house. Video doesn't lie. My advice to anyone don't buy from Lowe's.

I purchased $1,400 worth of carpet on April 21. It was supposed to be delivered on April 25th per customer specialist. When I got home, I got a text pushing delivery date to May 1st. I asked for a early morning window, because I have to work. I waited until 12:45 pm and then call Edgewood store. They kept me on hold 30 minutes, and when I called back, I was placed on hold again for 45 minutes. By 2:00 p.m., they still didn't deliver carpet. Today is the 2nd of May, still no carpet, no update, no delivery, nothing. I've been trying to get carpet from Lowe's since October, but they kept dropping the ball...here we go again! Carpet already paid for, but they have lousy customer service...

I purchased a GE washer 13 months ago- literally St. Patty’s Day, 2025. One month past the manufacturer’s warranty, the pump broke and circuit board fried. Our children are grown and out of the house so it was not like I do 4 loads a day all week long. Seriously- it’s a little over a year old and as far as I know, washers are not disposable appliances. Since I did not purchase an extended warranty, neither GE or Lowe’s customer service will offer any assistance. To repair this 13 month old washer would cost more than it did to buy it in the first place.

After I had to proactively call Lowe’s, I was told they made a billing mistake and I would need to pay an additional ~$450 — something I would have no way of knowing or catching as a customer. They only discovered this after speaking with the installer. What’s worse is that instead of contacting me, the employee (Antonishia Dixon) who made the mistake added a note in their system stating that I had agreed to pay the additional cost — which is completely untrue. I only found out when I received a random text asking me to sign an updated contract.

As a Pro member, I expect a certain level of service — especially at the Pro Desk, which is supposed to cater specifically to contractors and tradespeople who bring consistent, high-volume business. Unfortunately, my last visit was a reminder that one bad employee can completely unravel a customer relationship that took years to build.

My experience at the Lowe’s in Georgetown Kentucky was wonderful! Dana and Bernadette went out of their way and even their assigned section to help me locate the items I needed and even gave their own personal experience with the products. Both ladies were such a help as well as empathetic, relational and professional!

I had to buy a new washer recently and ordered one from store #2423 in Colorado Springs. Had trouble getting order done on phone (couldn't get past AI), no invoice sent to my email, and when it came time for delivery could never get past AI and when finally got a date they cancelled it that morning. Then I found Jim Hilbert, head cashier in customer service, after screaming at AI for hours, and he fixed it all. Not only did I get the next day delivery but he followed up to be sure they were coming and got me a copy of the washer manual, without which I would be lost. He restored my faith in customer service IF I can get by AI. And Lowe's needs to do something about their AI that won't let you talk to a human.

I wanted to order materina to cover my deck and there was no the particular color I wanted so the store told me to order online. I ordered as I was told. Of course It didn't come as promised. It was delayed. In fact I didn't receive it yet. But I was charged for it 3 times. Can one trust them? Definitely no.

October 2024, I purchased cabinets and countertops projects from Lowe's in Madera for a home renovation, preparation for a wedding in August 2025. I chose Lowe's because I wanted Quality products and labor, which I believed comes with big company name brand: Lowe's. Lowe's personnel came to measure kitchen area, removed old cabinets and countertops. The estimated time of completion was 3 months. All cabinets did arrived in December 30, of 2024. Installation was an issue: not the correct cabinets, poorly built cabinets, and more, so installer refused to install. July 2025, I requested for a refund, moved the wedding to another venue, Lowe's refused to refund for their poor cabinet products, and they also refused to refund the labor costs which was already paid for but have not been used.

We used Lowe’s to do a kitchen remodel in December of 2025. The experience has been a nightmare, here we are going into May and I still do not have a fully functional kitchen. They are unwilling to fairly compensate us and take ownership. I strongly would urge consumers to do their homework and read your contract, they make it to where you cannot go after them and be made whole. We paid upfront as well, which has not made them accountable, because they already got paid.

We bought a washer and dryer, purchased the extended warranty, that we were TALKED into! Then when we tried to get a refund of the unused portion of the warranty, as promised, they told us it was TOO late! They never said anything about THAT detail when we made the purchase! Jerks, what a surprise.

If I could give 0 stars I would. I ordered 25 bags of pea gravel. I was charged $70 for delivery. I wasn’t home during delivery so it was literally pushed out on the skid off the van into my driveway. The skid was thrown on top of the bags. Pea gravel is all over my driveway. I called customer service and talked to Whitney and then escalated to Theodore. His stories kept changing. The most I was refunded was $60 which didn’t even cover the worst delivery ever. I wasn’t even compensated with my damaged bags that are all over my driveway. Terrible experience and never shopping here again.

10 employees standing around. No carts up front. Employee breaks in line in front of me to pay for something. They want nothing but chaos. Lexington North Carolina store. I think I might go to home Depot next.

Someone hacked me Lowe's account and used my information to order a grill. When I called Lowe's they wrote a report but that's it. They did not stop the transaction. Well, just recieved notification the scammer received the grill. Thank you lowe's for leaking my credit card information. To all future customers, do not leave your card information on their site, buy a disposable card and use that. Their website is not safe!!!!

They revised their Lowe's Pro Amex credit card program and cancelled my card without notice and devalued the $500 worth of cash credit I had accumulated and made it expire in 60 days. I am done with them!! Home Depot here I come!!

Lowe's can’t protect their customers' credit cards from being hacked and used. Although the transaction was caught it is Lowe's corporate that is responsible. Because of Lowe's lack of security as a customer you will be inconvenienced in many ways. A poorly run company.

I recently purchased a $2,000 Polywood outdoor furniture set from Lowe's, and the overall experience has been extremely frustrating from start to finish. At the time of purchase, I was told I would be contacted to schedule installation once the order was delivered. Instead, without any prior notice, a truck arrived and dropped a pallet in my driveway. After waiting without any follow-up, I had to reach out myself to arrange installation.

Brandon is gentleman who is working at location Chantilly/VA is one of the best worker meet at Lowe’s. He is very helpful and kind. He help me find out item I was looking for with patience. Thanks very much much.

I went to Lowe's today to buy 2×4 wood for my garden. I went to the service desk twice to get someone to help me. I saw a ** male associate helping another person. I asked him, if he can help me, he said he does not work in this area. So I go back to the desk to ask for someone and Barbie came to help me. She got my product from two different department, cash me out take it to my car and load it in my car. She was such a delightful person. Thank you for having a great associate like Barbie.

The worst experience twice on clearance items and being embarrassed in front of employees and customers. The managers are so rude that they take away the items you purchase with the receipt you paid for by going into the parking lot to your vehicle and taking away your items. It’s so disrespectful and embarrassing, believe me, it’s not worth going into the clearance items. Be aware it’s a scam.

I purchased $43,000 in windows with installation. Everyone was super helpful and polite until I paid, then install was pushed out over a month, there was no scheduling options, just a text telling me when. I called and was told that the as my only option. I moved a prearranged vacation to accommodate. I was told the install would take 2-3 days, it took 5. There was damage to my covered porch, but I couldn’t prove that it wasn’t there before…. Finally 6 months after install we had a storm and I found out through flooding and ceiling damage that at least one of the windows leaked. I called Lowe’s, I emailed and guess what, no one was able to address the issue timely. As soon as I finish paying my Lowe’s Consumer card I will never step foot in a Lowe’s again.

Purchased a GE Profile UltraFresh Washer/Dryer set. Delivery/installation was included with the required parts added to the cart (i.e. hoses, cord, vent, etc.). On the 1st delivery they found the pedestal was dented, so they were going to have a new one delivered; no problem there. They got the w/d setup pretty quickly, gave me a card to provide a satisfaction review. They seemed in a hurry and left. I went back in to start using them. Couldn’t find any manufacturer’s manuals, so I thought maybe they’re all digital now. Static had everything stuck to them, so I took a microfiber cloth to wipe them down. Noticed a deep, large scratch on the front washer door and then a smaller one on the dryer door (both hard plastic covers).

I have had to go to Lowe’s several times this weekend trying to get my home ready to sell. Your employee Cecilia stands out the most. I checked out with her a few times and she went above and beyond to show me my extra discounts and helping me to apply for a Lowe’s card. To recognizing me and letting me know I forgot my ID the day before. She has such a pleasant personality. Definitely shines above the rest. Thank you Cecilia.

Nightmare. Paid thousands of dollars and ended up with garbage. Porous tiles that grab every little piece of dirt and insufficient materials were sent (not enough tile and transitions to finish the job). And when we went back to Lowe's for some sort of mitigation or satisfaction, they gave us the runaround and refused to do anything. Save your money and frustration and go someplace that actually cares about return business. These guys don't care.

This review is for Lowe's Installation Service Team (IST) and not the Lowe's retail store. IST has been extremely frustrating to work with. I had a Windows install project that began last October. The installer messed up and broke two windows, one old one and one new one. The new one took four months to replace so I was offered compensation for the inconvenience.

After waiting 17 days the delivery time was set from between noon to four, Waited for over 8 hours, called 4 times spending hours on the phone. I find it hard to believe. Not one person in the company can contact driver for delivery time or verification or if they are even coming, I ordered the delivery to save time and money but it cost me a whole day with no pay, Beyond dissatisfied with this order, the store is only 10 minutes away, Never recieved email or phone call to verify delivery after being over 4 hours late. 8:00 at night I called again and after spending another hour on hold was told the truck got a flat and delivery would be the following day, a simple Courteous call would have gone a long way. NEVER AGAIN

The treatment I received from the Madison Heights Michigan Store was horrendous. My opinion they were either: 1. indifferent, 2. incompetent or 3. for reason known only to them chose to not fulfill a contract and treat a paid customer with disrespect for as long as they could. This treatment was from the sales associate and store management.

I cancelled an installation services contract on April 2, 2026. I was within the window allowed by law (FL) to do so and I followed all the requirements of the terms and conditions of the contract. I was expecting a refund check within 10 days. After not receiving the refund, I began making inquires and discovered that Lowe's violated their own terms and conditions by issuing a partial refund, issuing it in the form of store credits rather and a check and then, compounding their error by sending it via FedEx to the wrong address. Now I am being told they can not provide me with a date certain that I will receive my money, even though it was their inefficiency and obvious lack of training on their own internal procedures that caused the issue. They have violated both the contract we signed and Florida law in doing so. This is unacceptable and border on Fraud.

Do not try to schedule a delivery!!! I ordered a fridge and scheduled a delivery from 7am-11am. I get a text the evening before that it will be delivered between 1pm-4pm! I tried to call the store but of course, no answer. So I drive to the store (big inconvenience), get pushed off by the manager and an associate tries to help me. He finally gets ahold of scheduling and they say I need to reschedule… They cannot fit it into my scheduled (scheduled three days ago btw), time.

During 2025 Black Friday sale I purchased a Husqvarna 420 robotic lawnmower. Since there is no grass to mow in a North Dakota winter, I did not open the box until the spring. Upon opening the box, it was clear the lawnmower had been used and damaged, then returned and sold to me. This is a $2500 lawnmower I thought I was purchasing brand new. Lowe’s will not exchange, which was what I asked them to do or return or give even a partial refund and take the lawnmower back. The return policy window was passed. But due to the circumstances, I feel this is a very dishonest and possibly discriminatory situation. I feel I wasn’t treated fairly for more reasons than their return policy window.

Awful delivery system. I was on the phone with them for 40 minutes before they could help me do a change in delivery. The delivery system send a text exactly when the tram is already at the house and there is no 30 minute preparation time to inform you that they are on the way. This means that you would have to be at your delivery address all day to ensure you don’t miss them.

Last Sunday I waited 35 mins in flooring for someone to cut & roll outdoor carpet, after 35 mins I walked out, they are soooo shorthanded. Yesterday 4-15 I returned and again had to wait 25 mins for a very nice guy in a wheelchair (Justin) to arrive only to find the roll had been installed the wrong way. We agreed after my bitching I would pay for the carpet & once they reversed the roll he would cut, wrap and hold the carpet until I have my Son pick it up. My point is: If you are in a hurry, go to Home Depot. There is always someone to help. BIG shout out to Justin. He was so professional even when I did nothing but bitch, he was great and deserves the credit. Well done Justin, Thank You.

Lowe's delivery service is a joke, they charge good money to deliver, send multiple text messages to say they are on their way, then never show up. Spend an hour on the phone to find out they never put it on the truck. Sat around a entire day waiting on delivery, husband took off of work (after waiting a week and a half for the first delivery date). Now have to wait another 3 days, and spend another entire day waiting for the delivery that may or may not show up. They are not even willing to waive the delivery charge for the hassle and our lost time. They offered a lousy 10% which will be like $30. This is not the first time I have had issues with Lowe's, I ordered a pellet grill which they were supposed to assemble, got there to pick it up when I was told to, just to have them roll out a sealed box, so much for assembly! We took it home and did it ourselves. After this delivery issue, I am taking my business elsewhere.

Loved loved Lowe's for decades. Have spent a fortune there. However not now. Why, not because of any reasons against the local store but because I am so so disappointed at the fact they offer 5% discount then add a charge of $1.99 for sending you the bill. I have no idea how long this has been happening but probably since they joined forces with synchrony banking long time back. Shame on myself for being ignorant not actually noting it on previous bills.. As a customer that is an insult pretty much saying thanks for buying from us but its going to cost you on your next sent bill. Now Checking out Home Depot policies.

I am simply writing this as a warning to other consumers, specifically older consumers. Recently my mother purchased a Frigidaire oven and a warranty through Lowe's. Three months after installation the oven malfunctioned (apparently due to a problem well known to Electrolux). The oven has remained unrepaired, and unreplaced now for the last six months. Lowe's has passed the buck to Electrolux and Electrolux back to Lowe's. The last customer service agent we spoke to suggested that "older consumers don't really know how to navigate and work the system. They get put off, and Lowe's hopes they just give up." Lowe's has the money, what do they care about providing service at this point. It is practically like stealing. Examples of their tactics - hanging up during customer service calls, arbitrarily canceling service calls, promising to get parts only to later say that the parts are 4 weeks out and then saying that it is impossible to get the parts.

Beware of using a Lowe's Credit Card! Sneaky! We were talked into opening an account when we purchased several appliances for a rental house. We always pay off our cards and do not carry a balance, but as of 2026, even if you pay off the card, the interest is compounded daily so not like normal retail cards! So after I paid the total amount due from the bill they sent a follow up bill for an additional $20.70 for interest the days from the end of one billing cycle until our check arrived. Crazy and totally not a good deal! Too bad because I really liked Lowe's.

Had a dishwasher improperly installed and as a result, plastic items melted inside. They replaced the dishwasher and issued a$100 gift card to replace the items after submitting photos and receipts. Used the gift card on 3 occasions and kept all receipts. Last week made a purchase using the gift card and was shocked to discover that it was short almost $57. I keep meticulous records of all receipts. Called to report and was asked to provide the invoice number, the transaction number, the gift card number on the back, etc. I was assured that an email would be sent within 48 hours with a resolution after they investigated. It wasn't so I called again. Found out it was never submitted so I had to provide all of the information again. Was told it would be resolved withing 48 hours. I am skeptical.

Went to Lowe’s in Toms River to buy a replacement screen for my sliding door. After waiting 15 minutes for assistance, Bert showed up… He was condescending, rude, aggravated and zero help. It was very disheartening as this was my first time replacing the screen and had several questions. Will not be going back, nor recommend this store.

DO NOT USE DELIVERY ON APPLIANCES!!!! They use a 3d party company. We had a new refrigerator delivered. 2 young boys brought it. They were super kind (the 3d party delivery boys). Our kitchen floor was damaged and all payment or to fix it comes out of these boys' pocket! LOWE'S DOES NOT COVER THIS DAMAGE! I WILL NEVER BUY SOMETHING I NEED DELIVERED AGAIN! Those poor boys could not afford a new floor. How do we stand in front of them and make them pay out of pocket?? A BIG COMPANY SHOULD STAND BEHIND THEIR DELIVERIES!!!!

I will NEVER EVER purchase ANYTHING through Lowe’s again and I suggest everyone who reads this comment follow suit. First of all the entire process from delivery to scheduling installation was an extremely cumbersome and problematic workflow. The communication to coordinate delivery and install is atrocious. But wait, there’s more…I have had the WORST nightmare of an experience dealing with their installation and customer support team. Not only did their installation person not show up to the confirmed installation appointment because he said he was at “work”, but Handy spent hours trying to reschedule me with someone new and half a day later still couldn’t get me scheduled for a new installation appointment. The installation pro never reached out to me to tell me he wasn’t going to make it.

800 E Bidwell St, Folsom, CA 95630. To the disrespectful, blonde haired, thinner, young man working MST. If a customer doesn't want to be asked questions about their house and just wants to shop, you politely say okay and leave them alone. Not look at them with a smirk and ask why they want to be left alone. Thank you also for scoffing in my face and walking in front of me after I had to tell you to your face to go away since reading the room and being respectful is impossible for that blonde young man. Don't know what lack of training is being done but good job Lowe's. You are pushing out your own customers with this. I refuse to go back to this store due to this being a recurring theme where MST won't leave you alone. Like a walking advertisement following you in the store. I am passing the word to all my clients and will take business to Home depot.

Lowe’s has been, by far, the worst company we have ever purchased appliances from. Our experience has shown that this company cares very little about its customers. We live in Sugar Land, Texas, and purchased a cooktop and a double wall mounted oven from Lowe’s. We paid for installation and were sent one of the most incompetent installers in the region.

I've been a loyal Lowe's customer for decades and have watched their customer service grow progressively worse with every purchase. Their third party vendors are the worst I've ever seen and their management team knows about them, never follows up and accepts little to no responsibility for their actions. The store managers are never available and hide behind the.... even worse.... 1-800 Lowe's number. If you are shopping and used to Quality customer service, Lowe's should be one of the last options for you. They have consistently disappointed me and my family.

They lie about how long it takes. One order I needed immediately. They said it would be here overnight. It took a week to get here. And I need a new lock and they said it would be here Sunday now it says Wednesday. They lie about shipping to get you to buy.

Three (3) days ago I purchased a stove and refrigerator that will be delivered in 2-3 weeks. Today, the items went on sale for a total of $60 less (from a $1690 purchase). I contacted customer service and asked for a price adjustment on their undelivered items and was denied because apparently the sale adjustment is only good for 48 hours and I was at the 72 hour mark.

Lowes service has gotten so terrible. I will never buy another appliance from Lowe's period. When you try to call you can't get anyone on the phone. Everything is an automated service. Press this button, press that button. Press this button, press that button, and you keep going back to the same automated message. People like to speak to customer service period. And by chance, if you do get somebody on the phone, you can't understand them what they're saying. They must be in another country. And you can never get the same person twice on the phone. That's why I will never buy another appliance from lowe's

I just went through a few hours of frustration with Lowe's customer support. I purchased an induction range and had them deliver and install it. It was not installed properly which caused an electrical issue and the melting of the main power cord and terminal box. Thankfully there weren't flames outside the range, but it cost me over $200.00 to repair. The authorized repairman explained it was not installed properly. I looked to get reimbursed from Lowe's due to the installer negligence, and was simply bounced from corporate, to the store, back to corporate and then told there was nothing they could do as it wasn't a new issue with a recent installation. Although the repairman let me know that the issue was partially caused by time and the incorrect connection. Normally I'm a fan of Lowe's but this has proven they offer more lip service than true integrity with how they do things.

Very bad experience dealing with purchase and installation of granite counters. The entire process is a joke. Lowe's employees are not properly trained and the information between the granite installers and Lowe's is completely broken. Lowe's says after you deposit for counters everything is handled by the granite company. Not true. Payments and communications still go through Lowe's not the granite company. Lowe's will tell you the opposite. In addition the documents they send you are not anything easy to sign. They send you a docx format that you cannot sign like a Docusign or pdf Esign.

We purchased an AO Smith 55 gal. mod. E12-55H55DVF water heater from Lowe's on 2/2/24. On 11/27/25 the unit failed to deliver hot water. We called the same local plumbing company which installed the unit to help us since we had a house full of Thanksgiving guests staying with us. Service was not available until 12/01/25 because of the holiday. The unit was repaired and the effort to recoup the $288 labor bill which we paid began.

Great experience buying dishwasher at store level. But, advertised delivery by tomorrow! Not true. This was posted on the signage above the unit. Deceptive. Delivery will be actually over a week away. I was told I would be contacted by delivery in 2 days. Also not true. I called delivery on 2nd day, they told me I would be contacted next week. Still loyal Lowe's customer, but please be more honest in this regard.

Lilah at Lowe's store in lake in the hills. Illinois is the absolute worse. I had a in-home measurement for bedroom carpet. The gentleman of charged me additional $200 for an exercise equipment stated that electronics would have to be moved in any small personal items. I proceeded with the order the representative called to set up a install date and at that time I was told that they do not move beds. I went back to the store with this information and they were like no that's not true. Well let me check. Oh, I guess it is true. That's strange. That's something new they're starting. I requested a refund and being told I have to repay a restock fee because one department does not know what the other department does. Absolutely ridiculous.

I went online to purchase a pressure washer that was on sale. The website wouldn’t allow me to add it to my cart. I called Lowe’s several times and was told that they would not give me the sale price. I spoke to an assistant manager named Susie that was very rude, and she stated they wouldn’t give me the sale price. Never again will I buy anything from a Lowe’s, the Home Depot has much better customer service and they value their customers.

I have no idea why anyone shops at Lowe's. My contractor went in. Bought 300 Brilliant White Subway tiles. The Lowe's associate loaded him up and he went to the jobsite and installed the tile in a walk in Shower. You assume every tile inside the box is Brilliant White and you are moving along. Once the shower was complete and the cleaning process was completed we came to found that Lowe's did not give him 300 Brilliant White tiles. They mixed some boxes with a very light gray color tile so when the tiles were installed against the white tiles it was clearly visible. When this was brought to the attention of Lowe's they basically said it was not their fault. They would provide a 30% off discount on the new tiles. They assumed no responsibility in the matter. This is terrible customer service.

I went to Lowe's to purchase a new dryer in February for my new home expressed the same to associate that I would be moving into April 1st. When I went to hook up dryer, I realized there wasn't a electric hookup (no biggie in my mind). Went back to Lowe's, bought same unit in gas & asked to return other unit upon delivery of correct unit. I was informed that Lowe's has a 48hr policy. YOU HEARD ME RIGHT 48 HR return policy & they refused to return my BRAND NEW NEVER INSTALLED DRYER. I spoke to Norma a Customer Care Manager ID #** & she berated me for not reading my email, although I opted for TEXT updates BECAUSE I received several hundred emails a day. She stated I chose not to read my email, making it my fault I didnt know about their 48hr return policy on appliances!

2 delivery orders placed in a week. Both showed up missing material. The first one, the driver was rude and whined about how hard getting to my house was. He was driving a truck smaller than my RV. Sounds like he needs to get a different job. When I told him concrete trucks have been there several times, he told me they are only 20 feet long. FYI, concrete trucks are 35 feet long... 7 feet longer than his truck. He also was not willing to wait for me to check the delivery before I signed for it. Cost me 2 days of standby and delay for my roofers since the product missing was the first thing we needed. Will Lowe's cover that? Of course not. Second one, order 12 pieces of an item, was sent 1 box of 10 and told that they were all there. The box can only physically hold 10 pieces. Never again. Not worth the aggravation. Having to argue on the phone with people that can do nothing more than put notes in a computer.

I bought 10 bags of mulch and 5 bags of top soil and was helped with loading them by a new employee named Zach. You should hire more employees like this young man, he was super helpful loading items in my vehicle and very friendly. He seemed happy to be working there.

I bought a 12 inch kobalt battery powered chainsaw in 3/25 and just started using in march 2026. I used twice & when putting down left an oil spot. Went to altoona iowa store where purchased, intelligent male told me 5 year warranty, no it shouldn't leak oil and gave me the kobalt number. I called. Got a return verification number after a hassle and took saw into store with all info. After 4 "people" in CS telling me 4 answers & lots of my time, all they were going to do was give me what I paid $179, then to get same product I was expected to pay $169 for saw & $100 for battery, since they don't sell together anymore. Kobalt who is owned by Lowe's told me they give me equal exchange! I got the runaround big time & nothing like dealing with ** in person and on the phone. EXTREMELY POOR experience, then I'm trying to find way to contact corporate and nothing.

Paid over $20,000 to Lowe’s for Cali vinyl plank flooring and got a terrible installation. The floor is now uneven, making noise, and already buckling — clear signs of improper work. Even worse, the manufacturer confirmed the issues are due to bad installation and that Lowe’s should fix it, but Lowe’s refuses to take responsibility. Completely unacceptable for a project at this price. Poor workmanship, no accountability, and zero customer support. Avoid Lowe’s installation services at all costs.

Had ordered a grill, week after week after week kept getting a delivery window time then the next morning it is cancelled for another week. This went on for almost 2 months until I just cancelled and bought from Home Depot, I will never buy anything from Lowe's again and I tell everyone about the poor customer service.

I had a very frustrating and disappointing experience with Lowe’s, specifically regarding their credit card. I feel completely misled into signing up for it. The terms were not clearly explained, and after making my payments on time, my card was suddenly shut off without any warning or notice. To make matters worse, I stopped receiving statements, which made it even harder to stay on top of the account. The interest rates are extremely high, and it feels like the system is designed to trap customers rather than help them.

⭐⭐⭐⭐ — Update: Issue Resolved Thanks to a Great Specialist

I went this morning at Lowe's in Dedham MA. l was looking for some clear tubing in a plumbing department and I encountered somebody from the electrical department working in bay where tubing was. I asked him to help me find what I was looking for but he refused by saying that he doesn't work in this department and he knows nothing about clear tubing. After I pressed him to help me he was very upset and even start making jokes trying to ridiculize me. I left without buying the item. Extremely bad customer service and the guy was very unprofessional and they seem to be very frustrated about doing his job.

Yesterday, when I was in the store in McComb, MS, looking for a shed, I asked the lady at the checkout about it. First, she couldn't find it, and after that, she made a phone call. She told me there's a guy who will help me. I waited for more than 30 minutes. She looked at me from the customer service desk and told me he was busy. Now, I don't live in McComb, so I couldn't come back the next day; I live 45 minutes away. I am really very upset. 😡

I purchase a Whirlpool washer on 3-17-2026. ( &1253 ). The machine was delivered on 2-20-2026. On 3-29-2026, the washer stopped working. I contacted Lowe’s and they only guarantee the products they sell for 48 hours. In mind, Lowe’s delivered and install but only allows for 48 hours of coverage. I purchased a Lowe’s no-hassle warranty for an additional $150 and come to find out that is a scam because I had to call Whirlpool to schedule my appointment to have a washing machine that is 10 days old repaired. Also call Lowe’s if Monroe La and the phone rang for 16 minutes and no one ever picked up. Customer service at this location is poor at best. I would not recommend purchasing large expensive items there.

There is absolutely no customer service at Lowe's on Garners Ferry rd in Columbia. No one answers the phone, delivery is awful. No cashiers. No help. It's a miserable experience. Go somewhere else.

The staff in flooring, need more education on wood flooring. I was given the runaround never to the right place, some info. They gave me was tile, go figure. I finally asked, is there anyone who knows about wood flooring. A lady showed up, She was worse, and rude. I did say, I hate going to their competitor, she stormed off. Came back to Lowe's to order what I needed. Instead of ordering he'd call a shipment was arriving, never called. Found what I needed at Lumber Liquidators. Spent 1800.00 lowe's could have had.

Nothing like waiting 10+ minutes for someone to come unlock the electric wire bay so I can get my last item. Maybe they could have enough people working if they are going to lock their stuff up. Ridiculous.

Ordered on March 24, 2026 an EDGE LT 42-in 19 -HP Single cylinder Gas Zero-turn riding lawn mower-Item #1247966 Model #915291 $2,999.00. Was guaranteed assembly and delivery for March 30, 2026. We get a call today that the Mower was delivered to the Conway SC location. Since we live in NC they could not guarantee assembly or delivery for Monday March 30,, 2026. After asking to speak with a manager the call was disconnected and the Conway store called back on my husbands phone.

Something needs to be done about people parking in the crosswalk under the covered area outside of lumber. We had to park in the regular parking lot and when we came out there was someone parked there, so we had to walk around with a ton of lumber just to get to our truck. That person finally left and another person pulled in right after he did. It's called a crosswalk for a reason. Also, on Saturdays it would be nice if there was more than one register open, as this is a very busy day.

I asked Lowe's to exchange my door on a house that I was selling because I was not interested in selling the front door. It was a very valuable antique door that I bought with my mother in the early '80s at a salvage antique shop. We carried it home ourselves in a car where I was holding it as we were driving it. It was solid oak paneled with extremely detailed bevel glass. Very beautiful door. I have a contract with Lowe's where they were going to replace the door and I wasn't paying to dispose of it only to to keep it in good condition and be left by the customer which is me. That's what it stated in the contract and the sales agent heard my whole story about it and told this Carpenter that he was using as a subcontractor to take care of the door. It was very important.

Buyer beware: We ordered 3 hurricane sliding doors from Lowe’s—2 arrived with the handles on the wrong side. We were told replacements would take a couple of weeks. It’s now been 4 weeks, and we’ve been told they won’t even ship until April 6 (7 weeks total). Lowe’s installed the incorrect doors anyway, leaving us with dirty, sticker-covered windows and no trim. We can’t remove anything or schedule inspection until the correct doors are installed—so our project is completely stalled. We’ve already paid in full, and there’s been little communication or urgency to fix their mistake.

This is my four delivered they having issues. They never on time and no messages. No phone call. I have delivery today 03/26/2026 which never came in. Order #**. Please let me know when my package will be here.

Here are the facts of what happened to me. I paid Lowe’s $24,245.42 upfront for 18 windows + installation. I was told it would take two months to complete the installation, but it took EIGHTEEN MONTHS filled with remeasuring, wrong orders, partial installs, different crews, and constant rescheduling. Several windows were not functional (double-hung windows slipping, top sash moving when bottom opened, hard/impossible to close and lock). Communication was awful: I was passed around, had to re-explain everything, there were many missed appointments, and crews commented on the “shoddy” work done by the previous crew. When I complained about the time, inconvenience, and my dissatisfaction of their work, Lowe’s offered me $1,300 in compensation, on the condition I sign away my right to speak publicly about my experience. I have chosen to speak publicly in order to help the next person avoid a bad experience.

I purchased a GE dishwasher from Lowe’s in October, and unfortunately, it has been a very frustrating experience ever since. Shortly after installation, the unit began leaking all over my kitchen floor. I chose not to purchase the extended warranty, assuming it wouldn’t be necessary—but that proved to be a mistake. I was referred to Fixity for service, and the experience has been consistently disappointing. Technicians have arrived in unmarked vehicles, without identification or company branding, and have demonstrated limited knowledge of the product.

Went to store number 2509 in Elizabethton TN. I frequent this location. I am a local contractor and this is the closest home improvement store to me. Christian hands down went above and beyond to meet my needs and answer my questions. Also must note he approached me. I didn’t have to look for him. He didn’t rush me and didn’t leave me until every question was addressed about an upcoming project. He is very knowledgeable. I appreciate your time and dedication. As I turned the corner I noticed he immediately went up to someone else just to check on them as there was no one requesting paint at the time. This is not the norm at any home improvement store these days and I want corporate to know he is going above and beyond. Pay attention to this one. He’s going to raise the stars in e-town. Lol.

Placed an order today. Was sent a text that part of the order had been cancelled. Their website said it couldn't look up the order. I called customer service. Their AI couldn't tell me what part was cancelled. Finally talked to a rep but by that time the partial order was already on the move to me. No chance to have them replace it with a different product and this is a very easily replaced item. No call or text to select a replacement part. Now I cannot finish the project because the part won't fit in my car and I'm not paying another $70-$80 for delivery. Supervisor I spoke with did nothing to make things right. This is goodbye, Lowes.

Very dissatisfied with the process and lack of communication trying to get fence installed. No one ever returns calls, you left in dark not knowing the status. Would ever recommend. I can’t get any help when call the store. Very frustrating

My online experience was a big bust. Ordered a bistro table online Lowe’s online. My order was scheduled to be delivered on March 18th. I tried to follow on the Lowe’s tracking. That is useless. Doesn’t really follow order only three follow lines ordered, shipped, delivered. No who has it or where in process it is. I was to receive an email when delivered. Now the fun. On March 24th I had to get to a customer service rep to figure out where my order was as hadn’t received it or had follow up on it. Turns out it was delivered to a wrong address on March 16th. No email sent not listed on tracking as delivered.

I always enjoyed shopping at LOWES before and back in November 2025 l bought a stove and a refrigerator from them. However, 6 months down the road 1 of my stove burner's top element stopped working. After contacting LOWES they told me to contact the manufacturer WHIRPOOL about it. Then WHIRPOOL referred me to FLAMINGO, their repair people. I had such a hard time booking an appointment. with them as they didn't take calls but texts, which were replied the the following day. They couldn't even tell me the day before if the appointment was going to be morning or afternoon, which made it harder for me to schedule time off ahead at my job. It felt like they were the customer, not the other way around.

Every time I inquire about a front door I'm looking to install, the price goes up, then they try to charge me for a custom door when my house is a standard fit... These people are completely clueless and are very deceiving!.... Stay away

Lowe’s has very poor customer service. I purchased kitchen floors, bathroom floors, glass screen doors, and lastly carpeting. Still waiting on screen door too! I purchased a product that Shaw industries carries (carpeting) at Lowe’s and it was scheduled to be laid on a certain date. The installer came and was very professional. But he laid a guest bedroom and master closet. Then when he started on Master bedroom, He saw a color difference. He said he was not going to install defective carpet you could’ve seen the two different colors on the roll. There has to be a same in the room that’s in a walkway. So Lowe's and Shaw have been going back-and-forth about an inspector looking at it. They want me to store the carpet in my garage. I have no room for the carpeting and I told him that instead of having a remedy, and saying, "We’re gonna order your new carpet same color and we will deal with this problem."

Would give zero if I could. Ordered a washer on the 15th to be delivered last Sunday. They emailed on Sunday, "Sorry we don't have the washer. It will have to be later." I said ok, we scheduled for Friday coming. Today they took the payment out of my account again making it a double payment. Complained they fixed it. Problem is they caused issues when they pulled the 707 extra out. So I call and complain and have the worst customer service ever. They blamed my bank. Highly recommended to shop Home Depot, never had this happen

I purchased a Corona Max Forged Bypass Loper for $59.98 which broke at the blade after trying to cut an average sized branch. I have the original receipt to this date (3/24/26). When I took this item back to Lowe’s they told me that the 90 day policy had expired. My response was “I did not receive notice of this policy when I made the purchase, if I had, I wouldn’t have purchased this item.” They still refused to assist me. I have made the decision to never return to Lowe’s and I will do my best to advise every one of how bad their products are and how terrible their customer service is.

Still waiting on garage door refund from 10.30.25. Each time we call, they tell us no one put it through. Poor customer service. Even if someone processes it, it takes up to 11 days to approve and another 12 to refund.

Ordering and receiving product via online orders, delivery, and pick up can be hit and miss, but when I was forced to replace my floors due to a burst pipe, I made the mistake of going with Lowe's. It has been a series of failures that has cost me more and more money that I do not have to waste. I didn't see them do most of it, but when they came out to fix an issue with the floor being uneven, they wasted a LOT of material, and I can only assume that those 2 were not the only ones with how much I have had to pay for. The two I actually saw finishing up my floor and fixing a dip that was too far below their "tolerance", opened up TWO brand new boxes instead of using the loose stuff that was extra. Now I cannot return the two boxes because they have been opened. Let me just clarify here.. the two boxes are open and completely full, plus there is some extra.

Customer Service is top notch. Food is always fresh. Prepared foods taste like homemade, not processed. Quality over quantity. Definitely worth the money. The chicken pot pies are amazing. Always a win every visit.

Online orders are difficult to pick up with the sluggish scanning system and inattentive employees. Customer service acts like you're speaking a foreign language when you try to return an item and they are looking directly at the order and receipt. I have been a long time customer of Lowe's but that is going to end. It's not worth the headache.

Lowe's stole money from our bank account by double charging us for the same order and then said there was nothing that could be done. We cancelled the order because the northside Dothan, AL. Lowe’s female manager was more than rude and told us there was nothing she could do because the order was pending except cancel the order. We authorized that only to find out the national customer service department can’t do anything because she cancelled the order. They took $924 out and then $868 out of our bank account after a box of screws were sent out to be delivered. FYI when it is pending on your bank account you DO NOT have access to your money until 3-5 business days according to Lowe’s. Customer beware of their online process. When it is shipped out separately Lowe's will turn around and charge your account again. You have no recourse but to wait it out!!!

If I could give zero stars, I would. Purchased a whole kitchen remodel (cabinets, tile backsplash and countertops), $20,000. This was the worst experience of my life and the poorest quality of work I've seen. The condition they left my new cabinets (soffit) in, is unbelievable. I have to pay a contractor to come and fix their work. I paid for a temporary sink and never received one. I went months without countertops. This project took 9 months! The tile backsplash looked like a 5 year old did it. It was so bad, they had to come and rip every tile out and start over. It still wasn't up to par. They had to come a third time to make it presentable. They got mortar on my brand new floors (not Lowe's purchased). There were 5 days where I took work off and absolutely noting happened. Wasted time off. Terrible customer service and I wasn't allowed to speak with anyone of authority when I asked.

About a month ago I went into Lowe’s to Buy A microwave. I needed it now. Picked one out and salesman said it was in stock and they would call me in 2 days to install it. After 6 days I called them back and they said they had to order it. Week later they called to set up installation which was in another week. They installed it and after 10 minutes it stopped working. Call them to come back that day and they said no. Had to make appointment which was another week. When they came this time they brought a dishwasher to install instead of a microwave. Had to make another appointment to get a new one which is in 3 weeks. I bought this 'cause I wanted it now. Not months from now. Called manage about this and they did nothing. Never will buy a thing from Lowe’s again. Poor poor service.

Made an online purchase on Sunday, March 15th. I bought a Samsung Dryer. On Monday the dryer was delivered but there was confusion regarding the installation and removal of the old equipment so my new equipment was moved into my garage. Yesterday, March 19th the installers notified me that the new dryer is electric. Upon knowing this I contacted Lowe's hoping for an exchange. I wasn't aware of a 48 hour policy! They refused to help me. My advice to anyone placing an online order for appliance is to have the delivery team open and remove the item from the packaging regardless of installation. This way, if there is any confusion you can return the items right away. One thing's for sure, I will continue to use Lowe's as a 2nd-3rd option if at all.

We have been trying to get a metal carport through Lowe's going on for, 6 months or more. First one delivered was damaged by a forklift poking through packages bending the product, no replacement, second one was the wrong size no replacement. Refunded with no replacement. Why does Lowe's let vendors do this to their consumers? No photos to send. Forced to leave a star for really crappy customer service just to post my review.

I ordered a toilet to be installed by Lowe's. After installation the toilet leaking water. When I call the customer service, she told me I had to wait until the next available installer to come back to fix it. I had to spend extra money to hire a plumber to come and fix it. Also, the toilet that was picked up by the installer is not the one I ordered. Never order toilet to be installed by Lowe's.

Purchased a garage door opener on 3/5/26. Was told it would be 24-48hrs they would call to set up install which would take 1-2 additional days. Two weeks later and every day calls since 3/10/26 and they keep saying that they are overbooked and no install date available. There is no way to contact the corporate offices for help. I will be returning and going to Home Depot for any of our home improvement purchases.

We had a great experience at the Lowe's in Mustang Oklahoma, Nicci back in doors etc... Was an amazing help, she knew where things were and helped us get a screen door!!! Absolutely appreciate the help and friendliness of the staff!!

Lowes credit card holders can’t trust Lowes to keep their account information safe and warn them about scams. This became apparent after I became a victim of a fake Lowes customer survey scam that ripped me off for $95. The scam was in the form of an email apparently from Lowes which asked me to fill out a survey. As an incentive, I’d be given a chance to receive a free 100 piece Cobalt Tool Set. The email seemed legitimate: the originating address made it seem to be from Lowes; and I have a Lowes credit card, so it was reasonable to receive a survey request from them. After submitted the completed survey, I received an email which informed me that I’d won a tool set, and would receive it if I paid $12.65 for shipping. I accepted the offer and received an order confirmation number.

We bought a washer/dryer and fridge at Lowe's but are having issues with the alignment and balance of the top 'french' doors of the fridge. They sent a follow-up tech to adjust the doors and he tried but it couldn't fix the issue, so they sent another tech the following week - he couldn't get the balance correct either, so schedule tech number 3 - no bueno. Keep in mind that someone has to be home to meet the repair tech. He and the tech before him recommended we go to the hardware store and buy a few things that would help us level the fridge. I believe that was their responsibility, not ours. The third - and fourth tech could not fix the problem so today we schedule another tech for tomorrow.

I wish I could leave a negative number. RUN AWAY from Lowe's. Horrible customer service, they charged me for the ONE grill I bought for $800, then charged me or put a hold 17 different times from amounts ranging from $10.81 to $705. Called to complain, transferred but then hung up. Transferred again, somehow sent me to pay pal!!??? Then asked for escalation dept. put on hold twice, then third time told there is no escalation. Got a supervisor who I explained all of these issues and calls and problems, never apologized until I SAID how ridiculous it is that NOT ONE person apologized, then she apologized, and offered nothing to help the situation or took any ownership to resolve it. Their customer service was to tell me "so do you want to cancel it or what". Sorry, ain't spending my hard earned money on a company that doesn't give ** about their customer. Horrible and please avoid at all costs.

Worst service I have ever received. Couldn’t complete our cabinet project. They left us without temp sink going on 2 weeks, then told us they don’t know when they can put temp sink in and going take another month to get everything fix right on project that should took 1 to 2 days. I recommend never use Lowe’s for installion cause this makes 2nd project in 6 months. We had bad service from them and there no good contractor who tried to get key to my house to do work while I wasn’t home and I never met him a day in my life, sad place of business, Lowe’s.

I purchased a Washer and Dryer from Lowe's on 2/28/2026 and also added on the 5 year extended warranty ($260.00). I paid extra for Lowe's to deliver, connect and carry off my existing washer and dryer. Today, on 3/16, I noticed my washer was leaking water onto the floor. I spent over 3 hours getting the runaround. I called Samsung first and they wanted pictures I can't take, nor more the washer, so they couldn't help. They wanted to see the leaking water, which you can't see because water is clear. I then called Lowe's Customer Care, with no help at all or accountability. They gave me the number to Lowe's Protection Plan. I called them 3 different times to get in touch with a human, and on the 4th time, guess who I got, SAMSUNG!

Based only on my recent experience with Lowe’s, I would recommend doing research and checking reviews before purchasing a Kitchen remodel/cabinet installation. Once you purchase and things go wrong you are likely to get the famous quote “that is third party and Lowes doesn’t control that.” Once they sell you, you are considered (apparently) a third party customer! If you are lucky enough at the end to reach anyone with Lowe's terrible Customer Service, you will likely get the run around, quoted the standard excuses and offered an insulting resolution to your inconvenience and losses.

We bought Cali bamboo flooring from Lowe's and had them install... Within seven months the floor had started to show spots, and the finish was coming off the floor. We cleaned the floor with the recommended products from Cali Flooring. Lowe's came out to look at the floor and agreed that something was wrong. We also had an outside company look at the floor and they agreed that the flooring was defective. Lowe's would not stand behind the flooring we bought. We corresponded with Lowe's for months and finally told them we were going to replace the floor using a different company and then AFTER it was replaced Lowe's called telling us because we replaced the floor everything was void, they did not offer any reimbursement or replacement. Lowe's was not concerned about us as customers; I would not buy any floor from Lowe's in the future because they will not stand by the purchase if the flooring is defective.

My husband and I went to the Lowe's in White Marsh MD to buy a dishwasher. We worked w/ Jon who was quite annoyed at having to do his job. There were several other customers waiting and he called for his manager to help but none arrived. We ended up looking at the ovens too and decided on both the dishwasher and the oven. Jon said we could have them in 2 days. At the register we were getting ready to finalize things and Jon that said it would take 10-14 days which I thought was odd. I noticed a sign at the register to save $100 if we applied for a credit card. Jon seemed annoyed when I asked about the discount, and after he made me jump through hoops w/ codes to my phone and email w/ WIFI issues he said that the request errored out and that we would have to wait 3-5 days for the decision so he could not offer us the discount.

I have recently been to Lowe’s twice in a relatively short period of time. I was fortunate enough to get the same cashier both times. Davani was so very polite and courteous. The last visit, I found a large palm on clearance, and when I checked out with a picture of the price. He not only loaded it on a cart for me, but lifted it into the back of our truck. He was so kind and wished us a blessed day as we left.

I bought a dishwasher from Lowe’s and they came to install it and after they left, it wasn’t assembled all the way. It wasn’t secured to the countertop. It wasn’t leveled with leveling feet and it was hanging the spot where they were supposed to mount it so that the door don’t even close. When I went to the store to complain about it I waited for a half hour to speak to an assistant manager or a manager and nobody ever came. I will never use Lowe’s again. I will never shop there.

Went in to spend 500 dollars on a large ticket item. After 45 minutes and 3 people called, and they did not appear to be busy, no one ever showed up so I left for Home Depot with my 500 still in my pocket. Very sad.

Bought a 1 gallon pump sprayer. Got it home put it together. Was missing a gasket and leaking. Took it back to Lowe's within a hour after I bought it with a receipt. Showed them it was missing a gasket and leaking. Customer service rep said I couldnt exchange it and they would only refund it and take 3 to 5 days to get a refund. Asked for store manager. Explained it was missing a gasket and just wanted a exchange for same 1 gallon pump sprayer. She said she would have to refund it and I would get money back in 3 to 5 days.

We had a complete kitchen remodel a few years ago. It took 5 months (very small room) and it is completely falling apart. Walls, cabinets, everything must be done again. I'm so so pissed! Worst things I ever did in my life!!!!

ID# **. Anthony, Amanda, Traci, Angela, and Tanner went above and beyond in assisting me (customer) until they resolved the issue. I will recommend anyone who has a problem that they can count on these 5 employees to get the job done for them!! They were loyal, respectful, kind, concerned, and patient!! They deserve a *****+. Thank you!!!

I ordered custom blinds from Lowe’s four months ago, paid with my Lowe’s credit card, and had them professionally measured. The blinds were made incorrectly, missing parts, and the remote never arrived. I’ve spent months emailing and calling, and I’ve been making payments for products I can’t use. Today, Lowe’s only remeasured the windows without resolving anything. I no longer trust Lowe’s and am requesting a full refund.

I ordered an appliance combo of a fridge, dishwasher, and oven from Lowe’s. Got the dishwasher and oven. Fridge has been delayed 7 times. Today I was informed and “assured” I’d be getting it in 2 days. 2 hours later they canceled my fridge order. Now I am stuck with a dishwasher and oven that will not match and I am having to shop for another fridge. They have lied to me continuously about my delay. Do not go to Lowe’s. Steer clear.

I purchase a Whirlpool tub on the 13th of Feb. The delivery date was Feb 23rd. It’s presently March 9th and no delivery was made. Not a call, text or email. Called corporate and inform them of this situation. In return corporate said that the 3rd party delivery would contact me in 2 or three days. I request my full amount paid back to me immediately, so I can buy one from Home Depot. So I’m being told it will take 7 to 10 days. I have a man from out of town here that remodel my bathroom, now he has to go back home. I ask Bryan to put a supervisor on the phone and he never did. I have purchase all my products from Lowe’s but never again. This is the second time I have been disappointed. Please shop somewhere else.

Had carpet installed by Lowe’s install team on January 7, 2026. The team “supervisor“ was very unprofessional. They cut the carpet too short and then argued with me that I needed to purchase a transition to cover it up. After several phone calls to several different managers and such they came back and kind of fixed it by putting metal strip over top to cover mistakes. But when they nailed it in they dented it all up. I was told last week by install manager that he’d get right back to me to see what they can do. A week later and still waiting. Install manager was very rude and unprofessional. Actual Lowe’s manager just brushed me off and tried to get me to do my kitchen remodel through them. Actual installers were very unprofessional and didn’t seem to know what they were doing. I do not recommend using Lowe’s for any type of remodeling, flooring etc. I definitely learned my lesson. They haven’t even tried making this right.

Lowe's had a sale on appliances so I bought an entire kitchen set. Was supposed to include delivery installation when they delivered it. They said they couldn't install it because they weren't technicians. So I dishwasher has been sitting in the middle of my kitchen for a week now. Been trying to find somebody to install it. Not having very much luck. I called corporate and they gave me a gift card to cover the installation which was supposed to have been provided and then they took $150 back for installation which they didn't even provide. I don't understand why they gave me a gift card if they weren't going to let me use it. They also were supposed to include an extended warranty which I did not get. Very poor service and when they advertise our sales they do not honor them.

I recently had a nightmare scenario with an expensive EGO mower kit I purchased from Lowe's. The $439 battery failed just outside the warranty window, and the manufacturer completely ghosted me—even ignoring a formal Better Business Bureau complaint. While the frontline Lowe's support was tied up by the manufacturer's strict policies, I escalated the issue to Lowe's Executive Customer Relations. Janell and the executive team reviewed my case, recognized my loyalty as a customer, and provided a replacement battery at no cost to me. It is rare to find a massive retailer willing to step up and absorb a hit because their vendor failed to provide basic customer service. Lowe's proved they actually stand behind the premium products they sell. They kept me as a customer for life.

We had a washer and dryer delivered. Originally I dealt with the first guy off the truck to show him where we were going. The driver got out and then a third guy got the appliances ready to take off the truck. I was with the driver and the third guy the whole time and they did a great job. We came out of the basement and I saw the original guy near the stairs. I asked if anything needed to be moved and he said no. Then he went by me and back to the truck. I never saw him again before they left.

Warning to consumers: exercise extreme caution with Lowe's delivery. I ordered a brand-new, high-end Samsung dishwasher, but they delivered a cheaper, used, and incorrect model. Because of their negligence, I had to pay my contractor for two separate visits. When I contacted Executive Customer Care, they offered a meager $25 gift card and a $75 refund that has yet to arrive. Despite their claims of 'understanding my frustration,' their resolution was insulting and inadequate. This review is not about the product. It is only for Lowe's service.

I had a very frustrating experience with a delivery order from Lowe’s. I ordered a pallet of compost on **02/25/2026 (Order #300902057263073872)** and received an email confirming delivery for **03/02/2026**. I waited at home all day on the scheduled date, but there was **no delivery and no communication**. When I called Lowe’s customer service, I had to go through their automated AI system, which repeatedly told me the order would be delivered that day. After requesting a human agent multiple times, I was finally transferred, but the phone rang for **over an hour without anyone answering**.

I purchased a washing machine, added delivery, new hoses and haul away. Received a text message with my delivery window for the following day. I took the day off from work to be there. Well the 4 hour delivery window time came and went with no washer. Called Lowe's to find out that my delivery was changed to arrive 4 days later. I was not notified. They said they sent the message to my old email. I explained that I haven't used that email in years and I literally typed in my current email on the associate's computer during my purchase. And I received a text with my delivery window so why not text a delivery change as well????

We looked at carpet at several places for our family room, hallway and a short stair. We ended up liking a Stainmaster carpet. I understand that it is only sold at Lowe's. When we received the layout drawing and yardage estimate for approval, I noticed that the layout showed a large amount of carpet waste that we would be paying for.

I am a sixty-seven-year-old disabled veteran, I am a senior and I have rheumatism. Arthritis had back surgery 3 years ago. And I had a sauna, but due to hard times, I had to sell it. So now I am looking for a new 3-seat. Souna to ease my pain and to sweat out a lot of the medications that I'm taking. I found one on Lowe's website. I audited, it was around $2,500 in a purchased it online. It is said that it would be delivered on the 12th. You have I will be not available on the 12th of March.

For more than two years, gifts from our son to my husband have been Lowe's gift cards. When my husband last went to Lowe's with $300 in gift certificates, only one was recognized. He was told "they had expired. A new Lowe's policy." I checked the Lowe's website and all I could find was a 90-day limit saying the cards would be invalid. BUT neither card was anywhere near 90 days old.

What an embarrassment to find out your credit account had been closed. Apparently, if you don't use your card in a 5-year period, they close your account without any notification. I purchased a stove and dishwasher and was planning to use my card to save 5%. It was declined with no explanation until I called in today. Used another card since the employee went above and beyond to find what I needed. Done with Lowe’s.

I am general contractor, build new residential homes. I recently bought a new refrigerator, have it delivered and installed in my new house at ** in Amherst MA. A day later, the ice maker was leaking water on the floor. I called Lowe's and they replace it with a new one. Again, it was leaking water from ice maker a day later. I called again; this time it was replaced with a different brand. During the process the new hardwood floor was damage. I reported the damage to Lowe's store. I was verbally told to fix it and submit the invoice for the floor repair. After six months of running up and down, shifting the blame from the manufactural to delivery company, they refused to pay for the repair. My advice, never you buy appliances from Lowe's to avoid same situation I went through.

I have 3 items that I have purchased at Lowe's, that I didn't need but don't have a receipt for. They still sell the 3 items. I would be happy to get store credit but they say my Lowe's for Pro card or my credit card were not used in the purchases. I will be happy to go to Home Depot next time I am buying things.

I’ve generally had a good experience with Lowe’s. The store has a solid selection of products, and most of what I needed was easy to find. I’ve had a couple of issues with delivery timing, but customer service was helpful and resolved things when I called. Prices can be a bit high on some items, but the overall convenience and service make it worth shopping there.

I recently purchased a new refrigerator and it was dented. I called customer service and they delivered a new one 7 days later that was also dented!! After another call to customer service they offered $25 gift card. I explained that's not acceptable and they offered $40 gift card and stated the dent doesn't affect the operation of the unit! This is the worst company I have ever dealt with! I now have a $1700 refrigerator with a dent in the front door that is very noticeable!

I ordered a @Schlage electric lock online using a gift card and received a clearly used/open-box item. I attempted to process a return online and was told my only option was to bring it to a local store. At the store, they could only issue an in-store credit that cannot be used online. None of my local Lowe’s locations have this @Schlage lock in stock, so the credit is effectively useless for replacing the product I ordered. The store advised me to call customer service, who were also unable to help and instead contacted another store on my behalf. That store then called me and told me to come in, but when I arrived, they did not have the item in stock either. After two store visits and two lengthy phone calls, I’m left with a worthless in-store credit for an item that is only available online, plus a lot of wasted time and frustration.

I purchased a brand new Whirlpool washing machine from Lowe's on August 14 along with the Lowes protection plan manufactured warranty. The machine has failed to function properly and I have had five separate service appointments for the same issue despite the five repaired attempts and had to read it have another service technician scheduled to come back out again. The machine is still broken. I have contacted Lowes service advantage program and they refused to replace the unit despite it being a lemon. This is caused immense inconvenience and frustration. Lowes needs to standby their product in order the warranty by replacing this unit, I’m thoroughly disappointed in lack consumer support in the failure of the repair service.

I rarely leave negative reviews, but this experience has been beyond frustrating. We paid a premium price for a door installation, expecting quality workmanship and durable materials. Unfortunately, just five months later, the door handles and locks started coming loose. For the amount of money we spent, that should absolutely not be happening. Things only got worse after a strong winter wind blew through and damaged the screen door. Concerned, I called the company to have the screen door repaired under warranty. They scheduled a time to come out and fix it, which gave me some confidence that they would stand behind their work.

Jan 17 bought a refrigerator and dishwasher floor model. No warranty. They said had to get now. No delivery offered. Bought for our beach house. Wasn’t installed until Feb 2. Lights came on. Not cooling. Reached out to Midea the brand we purchased. Said they would send someone. They sent out guy. Said it was the motherboard? Ordered. Been over a week. They say part was delivered to the repair company and I have heard nothing in over 1 week. Been a total of a month. Do not buy appliances off the floor from Lowe’s unless you have them plug it up first. Not fun to do without a refrigerator over a month! Guess it will take an attorney if not handled soon.

Bought the Midea washing machine, along with the extended service advantage. It no longer works. Lowes service site states that there are no local repair companies in my area. I couldn't reach a live body to help for a while. I called the number and didn't respond to any prompts before they connected me to a person. They referred Callahan's Appliance to me. Awesome service guy came Feb 11th to look at the machine and determine what parts were needed. After that, no contact from Callahan's.

We purchased a $30,000 kitchen cabinet and contractor. Quality of cabinets were good. Contractor install was frustrating and marginal. We were not told the Lowes Credits of $300 expire in 30 days. The whole experience was not good. Go someplace else

These are my people! I cannot express how much I appreciate Lowe's and their customer service and their warranty service and everything they do. They stand behind their products. They stand behind and support you as the customer and their delivery driver named Raymond needs to be the forklift trainer for all of the delivery drivers because that dude can go in a garage and place a pallet right there inside a garage without errors- now that is customer service - that is above and beyond what you would normally expect but I’m not surprised because that kind of quality experience comes from Lowe's Home Improvement Hemet CA. HIGHLY HAPPILY RECOMMENDED!!!

I am extremely frustrated with Lowe's at this point. My 94-year-old mother has been without a working kitchen for 2 months. The cabinet installation was stellar! Everything since then was a disaster. After a number of delays, her kitchen floor was finally installed. After that installation, she discovered a leak under the refrigerator, which damaged the ceiling in the basement below. A plumber had to be called to fix the leak, which was from a damaged water line to the refrigerator. Not only did Lowe's not take responsibility for their contracted workers, they tried placing the blame on others. No one ever came to assess the damage, and my mother was told that Lowe's will not compensate her for the damage repair.

We went into Lowe’s Montoursville PA store. The sales person showed the refrigerator I wanted. Paid for item. When it was delivered it was not the refrigerator we ordered so I called them. They said pay an extra $318 I can have the one I wanted so I did. Went into Montoursville PA store. The salesperson said she ordered the wrong one so Pat the manager said he would take care of this and fix everything but we got no phone call from Pat. My refrigerator arrived yesterday and it’s great. Still no call from Pat. I will be shopping anywhere but Lowe’s.

Do NOT Buy appliances from Lowe's!!!! Purchased a brand new fridge that Lowe's had set up delivery for, thinking the delivery people would be from Lowe's!! The first scheduled delivery 2 random man not in a Lowe's vehicle tried to deliver a damaged dented fridge. After hours of aggravation we were able to locate another so Lowe's once again set up delivery. Day of this delivery 2 different random man again in an unmarked van came to deliver and damaged my kitchen floor! Lowe's will take no accountability and said it was not them and I need to contact the random unprofessional delivery company LOWE'S hired! It has been months and neither Lowe's or this "professional " delivery will contact me back. Do yourself a BIG favor and shop elsewhere.

This has been a nightmare purchase from start to finish, I have had to consistently call to get things fixed on the order and with refund after delivery. You'll be told they will call but they don't, you'll spend hours talking with people who assure you things are fixed that are not and even make it worse. Its like everyone there can't read or hear or just flat doesn't care. Never again I should have stuck with home depot.

Called customer service Garner NC location to ask a question about ordering online and possibly paying cash when picking up the order. 10mins dealing with Ai, finally transferred to be promptly put on hold. Thought I could wait it out…after 23 min I gave up. Why does Lowe’s even have a phone number??? Sorry experience, sorry customer service, sorry company.

I never thought I would be saying something bad about Lowes after being a faithful customer for 20+ years. I purchased a Whirlpool microwave and had it delivered. The same day of delivery the Whirlpool microwave was installed as per manufactures specifications. Two problems, 1) the turntable did not turn. 2) The oven / heat would not even melt an ice cube.

Figure New I would give zero stars if possible! I bought washer and dryer from Farmington Lowe's in December 2025 they said would be delivered Jan 13. Why this matters is their policy is to not take your money until delivery scheduled date. I was then told by warehouse the delivery was not happening until February. They knew they were out of stock and wouldn't be able to make original delivery but still scheduled an earlier date so they could take my money!

Despite items being in stock, Website promised delivery dates are inaccurate. Delayed deliveries are costly. Customer service can only apologize, and are unable to resolve delays. There is no accountability. They should not advertise delivery dates they can't honor. Customers should be offered opportunities to go to store if items are not delivered on promised dates. Customers should be offered discounts for the inconvenience caused by delayed deliveries.

President's Day sale finally here to buy a dishwasher. Purchased it online early in the month (Sunday) as soon as I saw the deals started. Final install and warranty price was better, so went with Lowe's. 4 days later, Thursday, it's ready to pick up by the installer who should contact me to setup the delivery/install date 2-3 business days later. I reached out Thursday, Sunday, Monday, Tuesday all with a "They have been busy, but they will call you by the end of the day. If not I will escalate your order." response. Wednesday, Bought from Home Depot, just to see same dishwasher w/ install. Immediate confirmation for Friday, so cancelled the Lowe's order. Already waited 10 days for a no call, guess they're busy enough not to need my business.

We bought a brand new whirlpool refrigerator so we thought from Lowe's 2021. Well it wasn't till last year we find out the refrigerator was manufactured in 2015. We learned this because we having and still having problems with water reservoir. Was told by different technicians that the age of fridge plays a big part and sad thing is that reservoir is not covered by home warranty and lowe's warranty which expired 8/6/25. That is disappointing that companies are able to sell us old appliances.

Current management leaves a lot to be desired in that they do not care about their customers. Good customer service requires thinking and understanding the situation and resolving issues rather than being an uncaring road block. Very disheartening to be treated so indifferently by a manager that clearly isn’t helpful or at least shows some empathy.

I bought a refrigerator from Lowe’s Home Improvement at Myrtle Beach store. Delivery guys come up to my condo and asked me that how did I get the big refrigerator in?! I said not from balcony or roof, you tell me only logical way to get in this refrigerator?! He said door sir. Too stupid without any common sense. I live at 3rd floor, and my condo is not that big. They start measuring the hallway, the door, and they said, "We will be back." They disappeared. Little delivery guy got attitude with me. The other delivery guy was speaking broken English. Little delivery guy was speaking Spanish. I will call ICE to let them know that if Lowe's are hiring illegal criminals. Let them check it out.

I bought tile “satori brand Hudson brillante white”. I have contractors company and 35 years of experience on trades. I have done a job with this tile some tile are changed the color once it was installed; I was thinking it was because the moisture on can be changed… but not!! Customer service (PRO) nothing about pro give me a ridiculous solution to the issues and that said pretty much my fault because I installed. How I say before before installing it was totally even till it was installed… definitely I will return my pro- card and I will stay away from this company that they don’t really care about service when they sell poorly quality products. I’m not surprised they don’t have no even a 2 stars from 5.

I spent over $17,000 on trex decking and the company Lowe’s hired to do the installation did a terrible job. They have already have came out once before to correct a problem. That company no longer does installations for Lowe’s. The railing is coming apart and is dangerous. Once Lowe’s gets your money and if you don’t realize the problem within a year, it is the customers problem. DO NOT MAKE THE MISTAKE BY HAVING LOWE'S DO ANY HOME IMPROVEMENTS, YOU WILL REGRET IT.

Updated on 03/24/2026: I am doing a follow up to my 1 star review. I had talked to Rena in Installation dept in Florida and Corporate offices and told them I expected a credit or compensation for the pain and suffering we went through. We paid 15K for Pella windows and install only to have to deal with incompetence time after time. When the last window was installed Rena wouldn't answer my calls and corporate offered me a $50 gift certificate to Lowes. When I laughed and asked if he was joking he said that was all he could offer and no one else would help me.

Lowe's Delivery (#1544 - Store Manager Joe): I purchased a Washer & Dryer on Sunday for delivery that they setup for Tuesday. So I took off work for 2:30pm to 6:30pm delivery. The driver walks in and begins to already state that they cannot hook up the appliances and advised that I cannot get a refund, I can only get a refund for the hoses. Then he calls his manager and states that he cannot get a hose off, which my 19 year niece unscrewed it. He went outside and refused to let me speak with his manager, I overtalked and tried to get his manager to know what was really happening (there is audio/video at my property).

I should have paid more attention to reviews and never ever hired Lowe's for my 3 bedrooms to have tiles installed. It was a nightmare of 6 months, floors who look far from what I bought and a manager thinking $ 500.- compensation is a generous act. My floors are horrible, uneven and very poor craftmanship. I just tell you .... if you are looking for reviews and considering giving Lowes a job... my advice is .... RUN!!!! All what Lowe's is interested in is getting richer. Lowe's does not care about you as a customer. You may be lucky and it goes well but I tell you .... The negative reviews don't lie!!!! I will make sure everybody around me knows that this company is the worse I've ever seen! And I can say .... They pretty overcharge as well!!!! I had smaller great installers coming to my house for another job and they all almost joked when I told them how much I have yo pay. Lowe's .... never ever again!!!!

My disabled, 89-year-old mother recently bought a brand new top of the line whirlpool dishwasher from Lowe’s. After paying to have it installed and my having to fix a leak because a hose wasn’t tightened properly, she kept complaining that it wasn’t working. After repeated attempts to get it to work (because, come on it’s brand new and she’s 89… it’s gotta be something she’s doing wrong. We finally give up. Fitting time into my busy schedule, I make it to Lowe’s today, where they tell me that since it is 35 days after it was installed, they will do nothing to help. That's it. If we’d been less patient and complained within 30 days, they claim they would help us, but 35 days? Grandma is just out $800. So everyone, if you buy something from Lowe’s and anything appears wrong, don’t try to fix it, don’t try to figure it out - complain immediately, or you’ll be stuck with a nearly thousand-dollar piece of junk. And now we’ll have to pay someone to haul it away.

We ordered 3 appliances to be delivered with no installation. Was given a 4 hour delivery window and then it was delayed another hour. Received a text that the driver was on his way. 20 minutes later received a text moving my delivery to the next morning. Called the delivery number to move the delivery to the afternoon as I wasn't going to be home in the morning and was told I would have to schedule for their next available delivery time. Now I'm without 3 appliances because we moved them out. They wouldn't do anything to get me the appliances even though they were late for me. I canceled my entire order. Will find appliances somewhere else.

Purchase a water heater 3/24.. Heater stopped working and interior burned. Manufacturer pd for replacement. Lowe's would not pay $1'175 for a 2nd installation for the faulty equipment I purchased from them.