Lowe's Home Improvement Reviews

Ordered a zero turn lawn mower and was told that it would take 3 days to assemble. After I was told it was ready for pick up I rented a trailer to pick it up, waited for 1/2 hour before they sent it to the front and they pushed it on to the trailer. The owners manual was soaked by the rain and crumbled up into a ball, the spark plug was broken in half, the 12-V battery had only 2-volts and the tires had 4-psi (almost flat). We have been seeing this same mower sitting outside the front of Lowe's for days until I went to pick up my mower, was told that they sent that back to the warehouse, I believe that they took took it around back and gave me the same one, why would they lie to me instead of being honest, now I will never be able trust Lowes.

We went to Lowe's to buy washing machine online. They said they had six in the store. When we got there they had none. Then they wanted to charge us $39 to have it delivered from another store. Won't be buying anything from them anytime soon...

I recently purchased a refrigerator from Lowe's. I was told when I made the purchase that they would be able to hook up my icemaker. The guy told me all I needed was a shut off valve. I told him that the icemaker had shut off valves connected to it he said no problem. He then told me that the guy delivering the refrigerator would go ahead and set up the icemaker.

Lowe's is refusing to reply to my request for survey of damage to home after the wind turbine installed 12/2025 became detached 5/2026. I filed complaint on WO # ** and I have not received a reply to this request. I believe I am disregarded because I am a 78 yo ** woman. I get no assistance in keeping my home maintained. Lowe's and their supplier failed me. I'm looking for a construction attorney.

Ordered on June 25th expected 26th from my original store. THEY rescheduled to the 29 a different store, July 1st received a delivery confirmation text, and now the 6th, yet another store. 3 different stores because they needed 8 concrete blocks. So instead of going to the store that has them and bring it to the original, they send the whole order to that store 33 miles away from me. I've been waiting since the 25th, took 3 days off work for the reschedule - someone over 18 needs to sign. They don't bother sending an email or calling to let me know until after I would have been at work. I called customer service, was left on hold 20 minutes because I couldn't HEAR anything. Called back. Spoke with Jabone who is supposedly God of the company and couldn't help.

Back in Apr 2026, I ordered an outdoor fire pit online which was supposed to be coming from the Albany NY store. The delivery was a mess from day one. The only thing that was delivered was a pallet of brick pavers and no firepit. After numerous attempts to have the pavers picked up so I can get refund has ended up being a s--- show. After numerous conversations with the store manager and assistant manager where there were plenty of apologies and promises, but no real actions. Attempts to contact the Regional Manager has been met with zero results, what type of company does not allow you to elevate your complaint. Additionally, I called the 888 number and lodged a formal complaint with no call back or response. I've spent thousands at Lowe's, but I am now changing to Home Depot and give them a chance.

We set up to get a Generac after the Ice Storm... They deducted $8915.52, Contractor told us to get propane tank installed & let them know. After many companies told us that Generac would need to be installed 1st! We tried repeatedly to reach Contractor. (They're no longer in business) We went into Lowe's several times, which they knew nothing! My husband thought they stole our money. After many calls to Lowes to get a refund, they inform us that the refund is for $7051.72?? They are keeping the almost $2,000 for a re-stocking fee!!! My husband is a 76yr old Vietnam Vet.

Online purchase was easy enough but would have not ordered through Lowe's if I was aware of a 6 week install date. The install day finally came, but technician was unable to complete the work due to the purchased garage door opener was defective. I was left with an unsecure (nonlockable garage door) and had to wait until a replacement was delivered before I could have install rescheduled. Every Lowe's installer & the Vista Installer assured me that my install reschedule would be prioritized. That was on a Friday but Vista Installation didn't contact me until end of business day on Monday. In their text they scheduled my install completion for another 5 weeks out!

The incompetence at the Thomaston Lowe's is unbelievable! $2,900 dollars worth of decking was ordered with next day delivery on 6/24. The next day we received nothing. Called and was told their delivery truck was broke down and they were using Uber. UBER??? The driver showed up in his car to pick up 57 16' boards. No phone call to inform me. I called and I was assured it would be delivered Friday. Friday arrives and nothing. Not even a phone call to let me know it's not coming. I spoke to the manager and was placed on hold while he contacted the delivery company they were using. I was told by said manager that he was assured the delivery would be on Saturday between 10:30 and 2:30. Guess what? Still nothing. Not even a call.

We contacted Lowe’s about having a fence installed. They sub the work to a company called Ergeon near Philadelphia Pa. We called Ergeon and had an appt set up for a video call. I work nights but stayed up to do the call. They didn’t call. Almost 40 mins later I received a text saying it was cancelled. I tried to call to speak to someone and the lady who answered told me nobody was available. About a week later someone contacted me from Ergeon saying they were sorry and we set up another appt. The appt went through and we made a payment for half of the amount due which was almost $8,000 for 278 linear ft of fencing. We were told an installer would come take measurements and talk to us. We received an email from Lowe’s with a different time than what we were told so we tried to contact Ergeon. 4 texts to a number they told us to text for questions and 2 calls and no response. Finally a guy text saying he would call within the hour, no call.

I bought a new storm door and thought I needed a second closing device. I installed the door and did not need the second closer. However I sat on it for several months and then tried to return the unopened package. Problem was that it was over 90 days and no returns accepted. Very disappointed in this policy as I have made many purchases at this Westboro, MA store.

I paid $10,000 for quartz countertop to be installed in my small kitchen. I was left with plugs hanging out of the wall, damaged exposed drywall, and sloppy seams that should have been a solid piece of quartz. No response from Lowe's to many emails and phone calls. The store assistant manager seemed concerned but still no help.

I had purchased a set of metric and SAE combo ratchet wrenches with pivoting head several years ago. This is Lowe’s Kobalt brand with no hassle lifetime warranty. However, my 19mm ratchet part broke. Lowes convenient no longer carry single replacement wrenches and no 19mm in any set. I was told there was nothing they could do to remedy the situation. So much for their BS warranty. So I’ve gone to Home Depot for a replacement. Bye, bye Lowe’s.

My experience with Lowe's Home Centers proves they will weaponize the settlement process to hide installation negligence. I purchased a GE refrigerator (Model GZS22DGJWW) expecting a guaranteed December 2024 delivery. Instead, Lowe's forced months of delivery cancellations, finally leaving the unit uninstalled in February 2025. Plumbers assigned by Lowe's committed critical errors, causing a water leak that warped my hardwood floors ($4,404.00 in total replacement damage) and forcing me to pay independent repair bills of $225.00 and $300.00 to stop the leaking. Lowe's corporate office ignored two certified legal demand letters.

I purchased a washer dryer combo from Lowe's and paid for professional installation. The unit was installed on June 8 and was represented as working properly. When I first used it on June 19, the dryer did not work. Lowe's sent a technician who confirmed the appliance was defective and needed to be replaced. Despite their own technician diagnosing the unit as defective, Lowe's refused to exchange it because it was outside their 48 hour return window.

Senior citizens beware ordering large products from Lowe’s when ordered online. Lowe’s does not take the responsibility for pick up of damaged product. Ordered a new toilet which arrived in pieces and became my responsibility to get it back to a store. It is up to us to arrange transportation back to a store. Then wait for our account to be credited.

We want to give a huge thank you to Wyatt, the Sales Floor Manager at Lowe's. As new DIY homeowners, we have a lot to learn, and Wyatt has been incredibly helpful, patient, and kind every time we've needed assistance. He took the time to walk us around the store, help us find the items we needed, and answer all of our questions. He also helped us locate sale and discounted items, which we really appreciated. Wyatt's knowledge, wisdom, and patience have made a big difference and given us confidence to tackle home improvement projects ourselves.

Ashley, the supervisor at Pompano Beach, FL. Lowe’s, was so helpful! She had a smile and was willing to go out of her way to answer my questions and help find what I was looking for. I just cant get over her helpful manner with a friendly smile. She is an asset to Lowe’s - thank you nice Ashley!!

Unfortunately, this is the worst delivery experience. The delivery driver called and stated that he would be here within the hour. After an additional two hours, I received emails and texts that the items were delivered. Clearly, they were not here and no items were delivered. Calling the driver back was a mess, he pretended to speak Spanish and have a "friend" interpret the conversation. I called and chatted with Lowe's and did not receive a resolution - only given the runaround with people continuing to state that the items were delivered. My purchase was 25 boxes of porcelain title - if it was here I would have seen it. Also, about 3 hours after receiving notifications that the items were delivered, the truck shows up. I will never order anything from Lowe's again. Poor customer service and poor delivery experience.

The staff is poorly, trained, and the company doesn’t care. I am told they read a book for a day and out on the floor. I have a charge card and ask them to tell me my balance. All the employee could get was my card was declined. I wanted to pay my balance off, but the employee was not trained enough to be able to do that. So I went into the store, bought a few things, went the register, ran my card. It of course, was accepted, and that was it. Went back to Customer Service to try to get my balance and again was told my card was declined. Declined from what? I asked for the store manager and the managers was too busy to come out over the office. I have no problems with this kind of thing at Home Depot or Menards. But it’s always an issue with Lowe’s and it takes two days for their computer system to add your last purchase. What an outfit!!

I will never shop from Lowes again. We just bought a brand new GE washer dryer set that was delivered at the beginning of this week, and it's throwing error codes and stopping at least 50% of the wash cycles. They won't exchange for another brand even though we just received it. Terrible customer care. They charge for a new unit and you end up paying full price to have to go through the manufacturer for a refurbished product. I would have paid to have my old unit fixed instead of buying a new set if I had wanted a refurbished item. So disappointed in Lowes; they have lost a customer for life.

I would NOT recommend Lowe’s to ANYONE. I’ve never ever had such a bad shopping experience in my entire life. I have had an ongoing issue with an online order for a $600 grill since May 25, 2026. Each week, I call, am made promises, receive multiple emails regarding my delivery, receive the automated phone call regarding my delivery, only to get another email the day of delivery rescheduling to the following week. This has happened between the Deptford, NJ store and a Philadelphia, PA. I’ve spoken to the Corporate customer service people for 2 weeks and I get no answers other than, “we do not know what happened to your grill.”

I scheduled a whole house measure for carpet installation, which they scheduled two weeks out do to their availability. Never heard a word about it after that, so I called the day of just to confirm it was still on. They assured me it was still on within the 4 hour window I agreed to. I had taken time off to accommodate this appointment. Shortly after the confirmation, the technician called to reschedule the measurement. Think twice before rearranging your schedule - they are not committed to customer satisfaction and there are many other options to choose from. The company they use to measure is East Coast Flooring & Windows.

After weeks of dealing with this order, my biggest takeaway is that poor communication and lack of follow-through appear to be part of the culture at the Kent Lowe's store. The delivery delay was frustrating, but delays happen. What should never happen is changing a customer's delivery date without notification, failing to return calls, repeatedly promising updates that never come, and forcing customers to spend hours chasing information about their own order.

I ordered a hose and was given a delivery date and it didn't show up, five days later still no delivery. Spent forever waiting for a live agent who was no help. They tell me they cannot cancel because it's in transit from the vendor yet it hasn't shipped. I will never buy anything from Lowe's again. If they can't stock a garden hose and deliver it when they say they will then it's not much of a home improvement store, I finally got the hose I wanted at Ace Hardware where they actually have garden hoses in stock and they have the consideration to say on their website that they have it in stock instead of trying to sell things they don't have. Don't waste and time dealing with this poorly run company.

Stephanie the head cashier at Galax Virginia store when beyond service, first I purchase a $163 blinds had trouble at self checkout another staff help me but had trouble when I got home I was charged 2x. Call store spoke to Stephanie she resolved issue quickly. When got home and open box did not have brackets, return to Lowe's ask floor employee to get brackets from another box he said the manager wouldn't approve, went to front store she talk to manager they then open another box got brackets from it. If it hadn't been for Stephanie I would have to make a 30 mile round to return the first box. She help me so much. She is a wonderful employee. Couldn't thank her enough.

I have spent 2950.00 day before yesterday. An employee in lumber helped me after 2 walked by and looked the other way. Had to sort to find straight lumber. Today I spent 45 minutes looking for 12, 2x4x10, then 15-20 looking for …6, 2x4x12. I know it’s must be tough buying lumber. Maybe someone could sort all the rejects from other people and sell it to someone who is not trying to be a craftsman. Store 1134. Transaction ** on 6/12.

I thought I should write a review so people would know how terrible Lowe's installation services really are. Once I got on the reviews, I now understand that people must already know! The average review is 1.8/5 stars. Well, it should be lower than that. They should pay me for working with them! I am currently $1500 in the hole and still do not have an installed door or an uninstalled door for that matter (the door is reportedly sitting in a store in the wrong city and has failed to deliver twice). Installers have cancelled because there is no door. I just got off the phone with someone "working from home" who was trying to find the location of my door (what store in what city) so I could go "deliver it myself." Lowe's had to measure my door at least three times. Then they ordered the wrong door. Then they ordered the right door but delivered it to the wrong place. Then they failed delivery again and again.

Would not recommend ordering anything from this store. Was given a delivery date of 4-6 weeks out. My countertop is supposed to be here tomorrow over 8 weeks later and after the delivery date has been pushed out a number of times. Talked to corporate and they refuse to do anything for the severe delay. They not once called me. I had to call numerous times to find out when it would be coming. Worst customer service experience I have ever had.

I placed an order online for a Lasko fan on Lowe’s website on June 11th at about 11 PM. It would be delivered June 17th. I looked for the same fan on Amazon and it was a couple of dollars cheaper and could be delivered to me in two days. I went on Lowe’s website to cancel the order and, even though I had confirmation that the order was received, the website said it didn’t exist. Customer service was closed. I called today June 12, 2026 at 10AM and was told they could not cancel the order. I could receive the order and bring it to the store to return it. I asked to speak to a supervisor and was told I could not speak to a supervisor. I called my credit card company and was told they could not decline the payment as it was pending and I could not dispute the charge until it cleared. Meanwhile I have to wait 5 days before it gets here and then drive 59 miles to return it?! Never Lowe’s again! Never!

​As a military family that has trusted Lowe’s for three generations, we are incredibly disappointed by a complete breakdown in service, communication, and oversight regarding a recent storm door purchase and installation. ​On April 11, 2026, we ordered a storm door with a built-in dog door, including Lowe’s-coordinated installation, with a 3-week delivery quote. The third-party installer never contacted us to schedule as promised. Instead, we received a text stating the door arrived and installation was set for June 10, with no time slot provided. Multiple follow-up calls and voicemails to the installer went unanswered. ​On June 10, we were told at 1 PM the installer would arrive at 2 PM. No one showed. Soon after, the third-party company texted that the appointment was rescheduled for June 12 with no explanation. Moments later, the actual installer texted saying he was on his way, finally arriving after 3 PM.

Bad bad services. wrong installations. Delayed delivery and installation and Employees attitude. We order to ALL family and friend CANCEL credit account. Mandatory.

I purchased a package from Lowe's online for my rental. It came to approx 1750.00. In that package was a fridge, a stove and a microwave. By mistake I must had purchased 2 microwaves and the second was wrong color, which may have been my fault. In any event, I returned the one that was wrong color. Purchased a new one. But I told Lowe's that I was charged for an additional microwave which I never even received. They told me I had to call Lowe's online because that's where I purchased it. I called few times. They said a manager would call back. Never did. Called again got same answer. So I got fed up and I called my credit card company to reverse the charge. They did. What horrible customer service.! Even the delivery guy said I was charged for 2 but he only had one. Not ordering from Lowe's anymore! In my opinion the Lowe's store could have helped me! They blew me off too.

If I could give 0 stars, I would. Second delivery with Lowe's and theyve managed to botch them both. The first one was missing things I paid for, and it was a bigger battle than it should have been to have the error corrected. The second error, the entire delivery has gone missing. Simply missing. No one at Lowe's can tell me where my washer/dry and lawnmower are. Unbelievable.

Do not expect any customer service once you pay in full. We paid for our countertops, they made the template and will not return phone calls, we have no countertops and no refund. We ordered on 4/12, template was made 4/16, we received an email stating once we paid in full they would call to set up installation paid in full 4/20. Now I call weekly, they say, "We will call next week." Finally told it's not even in production so demanded a refund. They said they had to call me back. Still waiting and checking my credit card. They have not refunded and keep sending me to a voice mail when I call.

We made the terrible, terrible mistake of buying a Bosch dishwasher from Lowe's and purchasing an extended warranty. Two weeks after the warranty expired, so did the Bosch's control board. It turns out that it's not just bad luck - there is a known practice in the appliance world that manufacturers deliberately give big box stores their most defective products, with the assumption that big box store customers are more likely to suck it up when their expensive purchase fails. Lowe's was (or should have been) aware that Bosch settled a class-action lawsuit due to their use of defective components in their appliances, but they still sold us one without any warning. So in my opinion, Lowe's deserves to be sued as well, because they're knowingly selling defective products and passing the downside on to their customers. Let the buyer beware, as they say - I agree. Don't buy your appliances from Lowe's.

I placed an order for cement & paid for delivery. Delivery was set for 2pm. I'm paying someone $50 an hour to mix & pour it. At 2pm when still not delivered I looked at order online. It now says delivery today with no time. I'm paying a guy $50 an hour to sit and wait. (I couldn't catch him before he left to come to my home & I don't think it's fair not to compensate him when he shows up.) I called store. They said the 3rd party vendor hasn't picked it up yet. I tried to remain calm & say that the Lowe's site doesn't mention anything about being dependent on 3rd party vendor. If Lowes can't follow through with delivery time when order placed then they shouldn't give a delivery time. I paid for the privilege of being "screwed".

Terrible. I ordered a storm door for my house, and they processed and sent in the order, and the day of installation, the installer saw that the wrong parts were shipped. So, they cancelled that day, and put in an order for the "correct parts". This was about a month ago. I have received no updates from them and have called numerous times asking where things stand, only to be told that they are waiting for someone to say if the parts are in and that they have left messages with various people and departments. I will be cancelling my order and getting all the money back I gave them. Never again with Lowe's.

BUYER BEWARE. If you plan on getting anything huge or whatever delivered and you're unsatisfied? Good luck getting your monies back because we finally did after a month fighting tooth and nail. Poor customer service. Worst ever. They want your money but getting it back is another story. Called the 1 800 number. That was a awful experience, hang ups, no communication, long holds and waiting for a manager was a 20 minute hold and no help. We ordered and they wouldn't deliver it to our yard so we declined and trying to get back almost 4,000 was awful especially to retirement folks like us. Finally after I threatened to call my lawyer we all of a sudden got it quick. Suspicious.

I am writing to express my frustration with a recent attempt to return a defective window air conditioner purchased online from Lowe’s. I bought the unit on April 1st while remodeling a bedroom for my wife, who has stage 4 cancer. I did not open it until May 27th, when the room was finished. When I turned it on, it blew only hot air, and when the compressor finally engaged, it immediately tripped the circuit breaker twice. Clearly, the unit is defective and unsafe.

Abysmal. I ordered a washer and dryer together, and ended up with an electric instead of gas dryer (that part was partly my fault - although I filtered my search for gas dryers the first one that popped up was electric, and I added it to my cart without double checking). The delivery guy, who was very good, my complaint isn't about him, let me know and called the warehouse and had me speak to a guy on his phone who said they were getting the gas one sent out and there'd be no additional delivery charge.

We recently purchased a dishwasher from Lowes, big mistake. Had I done my research, I would have refused their installation contractor. From the start, more than 1 hour late, beyond the delivery window. The installer's first complaint was we had a one butt kitchen. His second complaint was the electrical connections on the old dishwasher were crimped. How dare they crimp connections 23 years ago. Yes, the old machine was fantastic but beginning to have issues.

Purchased a $1500 laundry center with installation parts and delivery. They delivered the first one and left before it ran a complete cycle, it was defective. They delivered a replacement 2 days later but refused to install it. They said they do not install into closets (it's a laundry center closet with all hookups). They said 1st crew shouldn't have installed it. Told them to take both units back for a refund. They refused to leave any paperwork and got belligerent with a 76 year old women to the point of her having to call the local sheriff. Went to the store to report this and they were nonchalant stating that it's a "3rd party delivery" on the bad things and it was part of the Lowes family on the good things. Got a refund and went to Home Depot got the same unit for $180 less, installed and happy. WE WILL NEVER SHOPS AT LOWE'S AGAIN!!!

Lowe's do not have an Home Improvement or Installation service. The customer contracts with Lowe's based on their advertised services. Low'es then turn you over to a third party to do the work. You are not informed in advance of who will actually perform the service. I purchased a toilet online. When I was making my payment, I was informed of their installation service for an additional charge. Easy decision, buy the toilet, have it delivered and installed. I was informed that within 48 hours, I would be contacted by the installer. Within the 48 hours, I received a text msg from THUMBTACK, to pick a time. Initially I thought it was a scam. After researching Lowe's installations further and that they contracted their installation to third parties, I picked an available time, I was only offered one date.

I bought a GE electric dryer model GTD48EASWOWB, delivered and set up on 8/13/24. I bought their Assurance extended warranty 9/5/2024. Today, June 5, 2026, I called to let them know that the metal part inside the drum is rusting and needs the defective part replaced. They said it isn't covered and there isn't a grievance department to leave a complaint. Things that are covered: mechanical breakdown, "wont" spin, cosmetic parts?, preventive maintenance. Only 50 percent off these things. Never buy the warranty because they will find a way to deny any claim, small or large.

We called and set up appointment for our fence to be installed. We live in Live Oak Tx. We informed Lowe’s they need to follow all guidelines (Permits). We were very specific about our fence in detail. The person we spoke to said he understood. We wanted certain nails, type of wood, etc. The day of the install and the workers came and started taking down the old fence. I asked them where was the permit that needed to be posted and they didn’t know but kept going with the work.

Unfortunately there’s no option to give zero stars. I’ve ordered cooking hub for my rental property back in April. Paid for delivery and installation. First salivary date to the store was supposed to be within 5 days. Then Lowe’s scheduled home delivery and installation for June 4th. I called numerous times to make sure they would have my tenants info to update exact time of installation. No one called them, no one called me and installation never happened. Stay away from Lowe’s and their services.

Please be aware if you purchase a New Age product through Lowe's that the Lowe's order number is not accepted by New Age. I ordered a New Age outdoor grill and cabinet system. First it took over a week to be delivered and then was severely damaged, it took another week before delivery. The product came missing parts so I contacted New Age who declined to assist because they could not recognize the order number. Copies of the receipt were sent, called Lowe's and their rep tried to resolve it with new age customer service. We concluded that the parts would be sent. Shortly thereafter New Age emailed me stating they could not send out the parts because of the order number and that I would have to get Lowe's to assist. I am only asking for a few screws and shelve clips, can you imagine if it was related to the grill?

Purchased an appliance online - one issue after the other, mostly with the horrific "install" department. No converter, then converter is discontinued and I cannot purchase it, then had to purchase from Amazon, then told they were not responsible if said Amazon converter failed because I didn't buy it from Lowe's. Purchased gas dryer on April 17, 2026 - item is STILL not installed. 3 wasted scheduled install appointments, one rude nasty installer who damaged said dryer and it had to be replaced; now another appointment scheduled which means yet another day off from work and another 12 hour window in which to sit and wait; NO ONE helps fix anything; NO ONE at LOWE'S resolves anything; everyone just passed the buck and wipes their hands of the mess they've made; the Install department is completely useless; I've contacted Corporate who couldn't be bothered and just referred me back to the useless install department;

Absolutely horrible customer service experience. Was mislead by the agent in the store and sold items that were not necessary for my installation and they refused to refund those items despite being unused. They dropped the unit down my stairs and gave me a very small discount that is not reflective of the damage received. The agent on the phone mentioned substantial damage after reviewing the pictures but was unable to give me a substantial discount. They are completely unwilling to make the situation right and now I am paying for a damaged dryer. Go anywhere else but Lowe's.

Extremely poor manager service with delivery issue. Delivery late. As per manager Denise. Lowes has no control over outside delivery, it is run by a outside company. So lowes will take your money but will not help. Boardman, Ohio. Lowes

I’m not even done with the install yet. This experience leading up to the installation has been absolutely terrible. 4600 for a back sliding glass door. Lowe’s notifications for the door delivery said June 2 delivery date item description “overcharge undercharge” and a patio door arrives June 2nd. The delivery driver tells me he can’t take the door down the side yard. The door didn’t have any handles and it was heavy. So I get a call from my wife shortly after saying they’re taking the handle off so they can lay it on its side. Just today I found the screws in my driveway. They just left them!!! My wife parked right on top of the screws. I didn’t see them until I was moving the cars out of the driveway. I don’t think I’ll be getting anymore installations from Lowe’s in the future. Any homeowners that want to have a decent experience should not use Lowe’s EVER. If you’re up for frustration and high install prices LOWES is the places.

After a few emails & sending pictures, they are going to help me in getting another door. I really was shocked with the outcome. But I am so appreciative of the outcome. I would recommend this company to everyone. Now we can finish our project! I will gladly give a 10-star review if I could.

I bought a upper end KitchenAid dishwasher 5 months ago for about $900. It recently stopped working entirely. When the warranty support technician inspected it, he said either the User Interface board or Main electrical board had failed and it would have to be ordered and that these parts fail CONSISTENTLY ON RECENT WHIRLPOOL PRODUCTS. This involves an additional 10 day wait. I asked Lowe's to replace the dishwasher with a different brand and they said I would have to go through the manufacturer. So, Lowe's customer service policy is to sell poorly made equipment, take significant money for it, and leave it completely to the customer to resolve issues. Done with Lowe's.

This is my first time purchasing with them. I have never had a company delay in shipping my product this many times. Each customer service rep gives you a different answer and escalating does no good. If I would have sold my original appliances like planned, I would have been screwed.

We have been fighting with Lowe’s since our refrigerator was delivered in April. It leaks water out of the filter housing and as a result, we can’t use the ice maker or water function. We have talked to manager at the store and received no help, now she’s ghosting us. Her name is Brenda. They sent out two delivery guys to “repair” it. The guys were as confused as we were and stated they had no idea how to repair it. This is the worst customer service I’ve experienced considering I dropped almost $4000 for new appliances at Lowe’s. I’ll never so much as buy a single nail at any Lowe’s store. Lowe’s will not treat you fairly or stand behind what they sell.

Awful experience on a gas dryer installation. Installer did not speak English! Left without finishing the job. Left me the vent, clamps & aluminium tape. And don't bother getting any help on a review. It's a joke! Never use them again. Go local.

The "red" mulch is brown. The red mulch is not red. The manager at Lowe's in Largo would not compensate me for the mulch that was not near the color it was supposed to be. I have been buying mulch from Lowe's for over 30 years. I run a landscaping company. My customer is not happy so I am not happy. See the pictures: one is from a previous year and the other is from today.

A friend of mine had two guys come to his house to deliver a refrigerator..They doubled parked in the middle of the street (when there was plenty of parking), didn't even bring a hand truck into the building and told us that we would have to remove the screen door for them to remove the fridge. While we were removing the door, the two guys were complaining that they been there too long (a total of approximately a half an hour). As we got the door off and the guys left and got in their truck. The definition of lazy workers! You could see that they realized that the removal of the fridge which was a two door wasn't going to be easy and that they were looking for a reason not to do their jobs. On another note, two workers choosing not to speak English once questioned was suspect. DO NOT USE LOWE'S DELIVERY SERVICE!!!

Ordered a $3000 fridge that was to be delivered last Friday. They said they couldn't get the truck down our driveway. Rescheduled delivery for today. They just called and refused to deliver today. Now they say it'll be Wednesday. Does anyone have a good work ethic anymore?

Called the store to get a quick idea on how much fence panels are? I was told customer service couldn’t help me. They would transfer me to fencing and left me on hold for 15 minutes.. Never transferred me anywhere. I hung up, called back then was transferred to the garden center. Hmm the guy told me that he doesn’t normally do that because he’s in the garden center outside. He said, "Let me see if I can find someone in fencing that can help you." He didn’t understand why I was transferred to the outside garden center. Me either.. That should be simple. He then came back on the phone and said “Oh I was told by customer service that we don’t do that over the phone.”

I'm finally reviewing the Yuma, AZ Lowe's after the third time they've failed basic customer service. The first time I was given bad advice by store personnel causing me to have to return the product which is a hour round trip for me (not including the hassle of returning a product). The second time I purchased a grill with assembly and curbside pick-up, it was not assembled; I ended up waiting while they tried to quickly assembled it.

Lowes Brandon Hwy 60. Tito employee is the BEST. I'm a 70 yr old woman who needed an electric lawn mower. I purchased one, took it home, couldn't assemble it, brought it back, customer service sent me to Tito, who showed me the instructions were misleading, it didn't need blade assembly, and showed how to work the mower. I'm extremely satisfied.

Jessica ** is an OUTSTANDING CASHIER! It was a busy Labor Day Weekend, and Jessica was a lifesaver to us old folks! Everyone was too busy to help us, and Jessica came to our rescue! So very prompt! Kind! Helpful in all our needs! Very courteous! Thank You Lowe's for having an OUTSTANDING Cashier named Jessica **!

"I am extremely disappointed with the customer service at this location." I visited on 5/29/26 and when trying to pay I had forgot my Lowe's Pro card. The person at the register called for help and a young female manager showed up and very rudely told me she could not do anything, she said I needed the card. It had happened before and I had no problem pulling up my account. I finally paid using my Amex card and decided that this was my last time buying at this store and at Lowe's. Period. They have the worse customer service in town. We really need a Home Depot here. Not only that, but they also have absolutely the rudest people working at this location.

I ordered a Char-Broil 22-inch portable gas griddle from Lowe's online. I took advantage of their free assembly. 4 days later when it was due to be picked up, I called to make sure it was ready and assembled. When my wife went there, the product was NOT assembled. The manager said the person who puts these together wasn't in today. Well that didn't sit well since I was specifically told that it was assembled! So we took it home to assemble it ourselves. This was very inconvenient to go through due to other things. But what bothers me the most is that I was told it was assembled. So why the lie? This is incompetence and false advertising.

Just had a refrigerator I bought at Lowe's delivered. I was told it would be installed only to have them say they couldn't hook up water line, even though I was told they could. They didn't help with installing drawers, and I was told by lady at Lowe's to read owner's manual. Unfortunately, there was none included. The deliveryman was rude and not much help. My son-in-law had to hook up the water to it. I've bought appliances from Lowe's before, but no more.

Ordered grass seed, it was lost in transport, spent hours working with customer service, hung up on and then got a solution that resulted in waiting weeks more. Too late to use the seed. Worthless for home improvement.

The special financing is terrible. Spent a lot of money on fence. On credit 18 months wanted payment 20 days later. Suppose to give you thirty. Always bought from Lowe's. Never had this experience. Everyone gives you 30 days. Billing cycle ends on 15. Bought on 18. Didn't receive 'til 27. Usually don't charge 'til you get it. So be aware. They don't give you 30 days. And they are charging you for it before you even get it. Paying fence off. Never do business with you again.

Purchased several items from a contractor's materials list. Once the project started several items were not needed. I purchased from this list 2 gallons of clear sealer and only needed 1. All the items were purchased on April 13 2026. The sealer could not be done since we have had so much rain here in Athens and the contractor schedule was full with other projects. He squeezed me in just the other day. Put 4 coats on and only used a 1/2 of a can. I went online and did a return of the other gallon. No errors or messages stating that I only had 30 days to return. It sent me an email and told me to go to the store to return.

Corpus Christi experienced some high winds recently, and that's when my problems with Lowe's began. It started with an online purchase of fence panels. I forgot some stuff on the order, so I stopped by the store to pick them up. While there, I thought I'd try to pick up my fence panel order. Well, that didn't happen. When I arrived, they said the order wasn't ready. They needed to pull it, and that wouldn't be until they got everyone else in front of me. The irony is, they were telling me that they were going to pick up 10 panels that weigh about 100 pounds each and move them into their little storage area in the store.

I bought a washing machine and had already been given $11,000.00 Lowe's credit card. Then it changed to $10,000.00 for no reason. When I purchased the washer, they said I didn't have a Lowe's credit card, thus charged my regular credit card on file. Because of that, I could not keep it for 30 days, which is offered when you pay with a Lowe's credit card. They are always right, and the customer is always wrong. Things change at the drop of a hat, and Lowe's doesn't let you know about any of these changes. I received an actual Lowe's credit card yesterday, and when I go to the activation area, the numbers they ask for, and I typed in the correct letters/numbers, you get an automated response to enter the correct letters/numbers, which I did. Lowe's has horrible real person chat as well as phone customer service. I have wasted entirely too much time with them. Lowe's has been nothing but a huge disappointment for me.

I ordered a vanity 2 months ago. They cancelled my delivery date 10 times on the day it was supposed to be delivered. After 2 months and many phone calls, I was told that it was no longer available.

Worst delivery experience ever. I ordered a fridge from Lowe's and paid for delivery and installation when they got there. They told me they could not install it and that I would have to disconnect the waterline so I did. They then proceeded to take my screen door off the hinge, remove my old fridge and place my new fridge in my kitchen on cardboard, which I told them to please remove the cardboard. They did not my old fridge was going in my garage and a spot that I'd showed them when they put the old fridge in the garage They placed it at the door and left it. Then, one of the delivery drivers was using a wrench of mine to do something with the fridge. I said that was fine. Just make sure he puts it back. He ended up driving away with my wrench. He left my screen door off the hinge and cardboard under my new fridge. Not hooked up to water and my old fridge in the middle of my garage. Not in the place, it is supposed to be.

No one staffing the paint department on the busiest day of the season.

We purchased a riding mower around the first of April 2026 for about $5000.00 and should have received about $60.00 in rewards but because of what Lowe's did we could not get the rewards and they refused to do anything about it. We talked to their customer service for over an hour (mostly on hold) and to the manager at the Altoona Lowes.

Horrific delivery experience. Two separate orders, one wasn't delivered at all in the 12-hour window and got a text afterwards with a $50 gift card (which doesn't even cover the delivery charge), and after calling customer service, they can't give a more accurate timeframe than another 12-hour window (and who knows if that will even show up).

It’s obvious Lowe’s does not care about repeat customers. Lowe’s has the worst customer policy regarding delivery! I recently bought washer and pedestals from Lowe’s. The pedestals were not in stock at the time so they needed to be delivered separately. Like most Americans, I work full time. Because Lowe's will not set up delivery schedules they do not let you know your 4 hour delivery window until the night before, so I had to schedule full days of PTO to accommodate THEM. For the second delivery (the pedestals) I was told on the date of purchase that my delivery date would have to be 2 weeks out, and they would schedule me for May 19.

I ordered bags of soil from Lowe's and twice they were delivered to the wrong house. The first order I was able to find when I drove around looking for it, I'm 69 so it's not easy for me to have to pick up bags of dirt. The second order I was never able to find, customer service was to look into it and get back to me. It's been about two weeks and still haven't heard anything (bought from Home Depot to finish my project). I will no longer shop at Lowe's.

I ordered two patio chairs from Lowe's online and they instead delivered two bags of rocks. I called customer service and asked them to pick up the rocks and deliver my chairs. They said I either have to load the rocks in my car and drop them off at a Lowe's or wait for them to pick them up, in which case I need to be present (to supervise the loading of the rocks, I guess?). The pick-up window is twelve hours. They also won't deliver the chairs-I have to get a refund, reorder the chairs, and hope they don't send me rocks again. Won't be ordering from them again.

This has been the worst experience of my life. I ordered 900+ dollars of lumber on April 25th 2026. Paid the delivery fee and set up a delivery day. That was changes a few days later, but ok, no biggy. Delivery came, (third party) driver set the lumber on my new concrete pad and bust two spots out of it. I was at work and wife didn't notice. When I got home and did inventory, 20 2x6x14 were missing. I called customer service and they set it up again for delivery the next Wednesday. Never came.

I ordered online a grill for assembly and pickup for the 8520 S. Hampton Rd, Dallas TX location. The online website said it would be done in 3 hours that day. I went up there to pick it up after waiting 3 1/2 hours. When I arrived it was not ready. I spoke with a manager (did not get her name but she was a very small woman if this helps corporate) and she said, "We do not have an assembler on Mondays. He always comes in on Tuesday." She was very apathetic and really didn't even care if I purchased the item or not. This is false advertising. If you do not have someone to assemble the product, then your website should not say that you do. I cancelled my order and went to Home Depot.

The experience was much worse than buying from Amazon. I ordered a 5-inch hex bolt and nylon insert nuts, but Lowe's sent me a 3-inch bolt and standard nuts instead. I called customer service and asked them to send the correct items as soon as possible while I returned the incorrect ones, but they refused to do so until they received the return first. For an order worth less than $5, the inconvenience and delay were not worth it. This experience lost them a customer.

My experience with Lowe’s flooring installation services was extremely disappointing. I purchased hardwood flooring, trim materials, and installation services through Lowe’s, and the kitchen/hallway hardwood installation resulted in repeated workmanship problems that continued for several months. The flooring had to be torn out and reinstalled after installation defects occurred. The contractor used by Lowe’s, Marc’s Flooring, returned to my home numerous times attempting repairs. Problems included uneven hardwood planks, visible gaps, damaged trim work, dents caused during installation around my refrigerator, and incomplete quarter-round installation. There is also still a loose hardwood plank that visibly moves when stepped on.

A little disappointed. The installer was friendly and courteous. My fault but I did the review before using the washer and dryer. Washer is great, dryer not so much. It was loud and seemed off. When I looked behind the silver vent tube was not attached at either end, and was flat as heck. Like he couldn't attach it so just shoved the dryer back. I have back issues so am now going to have to wait for my friends to get back from their trip next week to fix it. It is a complete pain to get ahold of anyone, especially after doing the survey. Will never do one early again. Very disappointed as to how it was left.

I was trying to order a Microwave online for delivery and have them "Lowe's" install it in my personal residence. I went online ordered it. Got a cancelation email. Tried to order it again, website said card was no good. Called my bank to find out what happened. Sorted everything with the bank. Went back online with the bank on the phone. I Attempted the purchase again. Everything looked good. The purchased got kicked back again. So I called my bank again.

Updated on 06/17/2026: Follow-up to my previous post about Lowe's Home Improvement. For anyone new here: I ordered a cooktop in February. After 3 months of delays, it arrived defective during installation, and Lowe's removed my perfectly working original cooktop in the process — leaving my family, including a 3-year-old, without a stove. This is what happened even after emailing the CEO and the Director of Customer Relations directly. Customer Relations did reach out, helped place a new order, and gave me a temporary cooktop. I appreciated that. But that's where the progress stopped — and this is the best they could do, even with their own CEO copied on the emails.

I had applied for a job at Lowe's in Huber Heights Ohio and when I showed up for the interview they showed me to an office near the rear of the store where I waited for 45 minutes to be told I had to come back tomorrow at the same time. I was a little aggravated, but I planned on returning. I got an email saying they had decided to pursue other candidates later the same day! They waste your time and make you think you have a chance at a job to just feed people a line of bull crap! This company is a joke. I wouldn't want to work for a company with such poor management anyway.

Purchased the best quality (also most expensive) carpet and best foam padding in July 2022. Now (May, 2026) I have carpet ‘bubbles’ throughout the home. There is no underlying issue (water, shifting of flooring, etc.). I’m very disappointed how this has turned out and the local Lowe’s there’s no available guarantee. I wouldn’t spend another dollar on anything from Lowe’s and permanently closed my account with them.

Placed an order in store 4/19/26. Was to be delivered on 4/23/26. Got a phone call night before telling me they don’t have the product. Asked if it could be on back order and was told no. Lowes doesn’t know when or if they will ever get the product. Canceled the order and went elsewhere! Fast forward and received bill for product. Called cc and disputed the charge and informed them they never had the inventory and order was canceled. Here it is almost a month later and they delivered it to address 10:30pm this passed Saturday 5/16/26. They just dumped it blocking tenants and the actual retaining wall blocks I purchased elsewhere. No phone call. Nothing. Just dumped it in my way. One pallet was put on the edge of a brand new driveway causing damage. Mind you they have zero customer service.

We were taken care of expertly by Marcanthony at the appliance department. We will always look for him for future purchases. In our experience he needs a raise. Victor and Deborah **

I am beyond frustrated and disappointed with the experience I had with Lowe's over what should have been a straightforward purchase. On May 1, 2026, I purchased a John Deere S120 lawn tractor and matching bagger attachment online, including paid assembly service. I was initially given a delivery date of May 5. On May 5, I received a text stating that “Delivery 2 of 2” had been delayed until May 6. Despite that message, only the bagger attachment was delivered — not the actual mower. This immediately caused problems because someone needed to be home to sign for the mower delivery. I rearranged my schedule and took time off work based on Lowe’s original 8 AM–8 PM delivery window. Then on May 8, I received another text updating the delivery window to 8 AM–12 PM, giving the impression the mower would finally arrive.

I ordered a set of bathroom accessories in champagne bronze and instead of sending what I ordered they sent like 7 black Pic pipes and after making 5 calls to customer service they refuse to correct the error, well actually theft at this point. I paid 77.00 for the accessories and received approximately 8.00 in pipes. I believe I was scammed by Lowe's because a blind man could see the difference in the two items. I called customer service 5 times to no avail.

Well they print scams on their receipts… so therefore you also purchased a scam if you choose to partake.. Good luck everyone. LOL

I am extremely disappointed with my recent experience with Lowe’s. I have been a loyal customer for years and have always preferred Lowe’s over The Home Depot because I like supporting businesses that support military veterans. Unfortunately, this entire experience has completely changed my view. I purchased a refrigerator and was originally given a delivery date of May 6th. That delivery was canceled, and the order was then rescheduled for May 15th. Because of the extremely wide delivery window, I had to take an entire day off from work just to wait for the delivery. When the refrigerator finally arrived, I was shocked to find out that it was defective right out of the box. At that point, I was beyond annoyed and frustrated. After already dealing with a cancellation and rescheduling, receiving a damaged/defective appliance was unacceptable.

Second time the lowes in Lake Wylie, SC overcharged me for something. The first time I immediately told the cashier, who told me to go to customer service. Customer service had to call a manager and wait 20 minutes just to refund their mistake. Yesterday I bought 4 items that were marked 99 cents. When I got home I realized they charged me $4.99 each! I took the receipt back today to get a refund. Customer service said I couldn’t get a refund without bringing the items I purchased back in! Worst customer service ever!!!

Today I attempted to return approximately $20 worth of lawn edging. The product was an in stock item. I was told because it was purchased over 90 days ago they would not accept the return. I look forward to shopping at Home Depot from now on.

My first time ordering at Lowe's for delivery and my order was brought to the wrong door. Customer service was nice but they said someone would get in touch with me within 24 hours and it has been 3 days. I'm very disappointed and I hope my matter will soon be handled. It has been a terrible experience.

On last Saturday, May 9, 2026 I shopped Lowe's on South Wadsworth, Littleton Colorado. I was wanting to buy four specific outdoor patio chairs. They had several on display two days before. Only one was left. I give very high praise to Alex C. who checked their inventory online and showed many. He and his Supervisor searched stock in back and found them! Alex brought the four chairs to the front of the store. I paid for them. Alex waited and so kindly loaded them into my pickup. I give him high praise for being so helpful for me.

I ordered a Kobalt 80v backpack leaf blower on the Lowe's app and received a Kobalt 80v cordless trimmer and hand held blower combo kit. I don’t live near Lowe's which was the reason I ordered it from the app. Customer service on the phone states that they cannot assist with getting my original order to me. I have to contact the store to get that resolved. Discord was screwed up from the warehouse. Why am I doing all of the work to get it resolved. When I asked about compensation for this issue, customer service rep just kept saying it’s a possibility. Well, this fact that I have to go out of my way to burn my gas and use my time to get this resolved.

Shit shit and more shit. Brand new John deere. Drove there two times. No gas wouldn't start it for me. Made me push it in a trailer myself. Have eight screws in my spine. No help. I got there. I had to stand there for over forty five minutes because they couldn't figure nothing out. Get home. Put gas in it and it don't start. Shit. Whole company runs like shit.

Lowe's and Synchrony Bank are charging 1.99 each for a sent statement. I got a bill for 1.99 after I paid my bill off. Corporate greed!!!

Lowe's has totally forgot that they must have customers to survive. I have called 7 different phone numbers trying to get a human customer service person. The phone numbers listed on their site either do not work or when dialed would be dropped sometimes after waiting 30 minutes. I have a Lowe's credit card and a MyLowe's card that I no longer are using. I will go to other companies to avoid Lowe's. Lowe's used staff their departments with very knowledgeable people but today it is rare.

Lowes in Carlsbad NM have some of the rudest people that work for them. I hate the self check out. Especially when you want to pay in cash and they are only card machines. They need to have cashiers instead of self checkout. I will never shop at this lowes again. Hopefully they will change. Also you need to supply bags at the self checkout

I purchased a Frigidaire refrigerator model GRFG2353AFK from Lowe’s and this has turned into one of the worst appliance and customer service experiences I have ever dealt with. Delivery #1. The first unit arrived damaged. The delivery team had already removed and taken my original refrigerator, so I was left with a damaged fridge in my home and no backup option. A replacement was scheduled for the next day.

So as we was checking out the guy was rude as ever. I'm just asking how much things cause he like "Wait a minute. Do this. Do that." He snatches my phone so of course I take my phone back and he puts it on the counter. No. You put my phone in my hand. I will try my best never to shop at Lowe's again and I'm going to put it on Facebook. You ain't going to be rude to no paying customer.

TERRIBLE customer service and executive customer relations team!!! Wanted to order a couple of simple vinyl screen doors for our pool gazebos due to deterioration of the current vinyl ones (also purchased from Lowe's a couple of years ago). Started researching online at their official website that Fri morning and found one on sale for $24.92 reg $100 so, of course, wanted to order it, especially when it stated at our store there were 9 in stock and we could pick up there within the hour. When the website shows availability and the location of the item at our store or nearby, we just go to the store, pick up, and pay there. My husband was on his way home from ATL and stopped by our store to pick up. Was told by the manager it was a sale item and had to be ordered for pick up since it was on sale online only not in the store.

I would like to leave a review 2 employees that have helped me a lot over the last few years, I tried to leave the survey review but I could not find the number. And then when I did find the number, it was past the date to leave it. LOWE'S STORE # 3278 3101 Clark Butler Blvd, Gainesville, FL 32608. ** front desk very knowledgeable with how to help People like me in need.. She is kind. Professional and makes going to Lowe's more enjoyable.

Horrible way to do business. I am starting to believe that Lowe's is about to go under, with horrible customer service reviews that I'm reading and what I had to experience with their delivery service. I wish I would have read the reviews before I purchased something that needed delivery. It was a nightmare. They refused to do their job. I am a pros member. I am to get delivery set up and haul away free... only thing I got was delivery and they didn't want to do that. I have video of the entire time they were here and everything they did and didn't do. And everything that was talked about. I have 23 cameras in my house. Video doesn't lie. My advice to anyone don't buy from Lowe's.

I purchased $1,400 worth of carpet on April 21. It was supposed to be delivered on April 25th per customer specialist. When I got home, I got a text pushing delivery date to May 1st. I asked for a early morning window, because I have to work. I waited until 12:45 pm and then call Edgewood store. They kept me on hold 30 minutes, and when I called back, I was placed on hold again for 45 minutes. By 2:00 p.m., they still didn't deliver carpet. Today is the 2nd of May, still no carpet, no update, no delivery, nothing. I've been trying to get carpet from Lowe's since October, but they kept dropping the ball...here we go again! Carpet already paid for, but they have lousy customer service...

I purchased a GE washer 13 months ago- literally St. Patty’s Day, 2025. One month past the manufacturer’s warranty, the pump broke and circuit board fried. Our children are grown and out of the house so it was not like I do 4 loads a day all week long. Seriously- it’s a little over a year old and as far as I know, washers are not disposable appliances. Since I did not purchase an extended warranty, neither GE or Lowe’s customer service will offer any assistance. To repair this 13 month old washer would cost more than it did to buy it in the first place.

After I had to proactively call Lowe’s, I was told they made a billing mistake and I would need to pay an additional ~$450 — something I would have no way of knowing or catching as a customer. They only discovered this after speaking with the installer. What’s worse is that instead of contacting me, the employee (Antonishia Dixon) who made the mistake added a note in their system stating that I had agreed to pay the additional cost — which is completely untrue. I only found out when I received a random text asking me to sign an updated contract.

As a Pro member, I expect a certain level of service — especially at the Pro Desk, which is supposed to cater specifically to contractors and tradespeople who bring consistent, high-volume business. Unfortunately, my last visit was a reminder that one bad employee can completely unravel a customer relationship that took years to build.

My experience at the Lowe’s in Georgetown Kentucky was wonderful! Dana and Bernadette went out of their way and even their assigned section to help me locate the items I needed and even gave their own personal experience with the products. Both ladies were such a help as well as empathetic, relational and professional!

I had to buy a new washer recently and ordered one from store #2423 in Colorado Springs. Had trouble getting order done on phone (couldn't get past AI), no invoice sent to my email, and when it came time for delivery could never get past AI and when finally got a date they cancelled it that morning. Then I found Jim Hilbert, head cashier in customer service, after screaming at AI for hours, and he fixed it all. Not only did I get the next day delivery but he followed up to be sure they were coming and got me a copy of the washer manual, without which I would be lost. He restored my faith in customer service IF I can get by AI. And Lowe's needs to do something about their AI that won't let you talk to a human.

I wanted to order materina to cover my deck and there was no the particular color I wanted so the store told me to order online. I ordered as I was told. Of course It didn't come as promised. It was delayed. In fact I didn't receive it yet. But I was charged for it 3 times. Can one trust them? Definitely no.

October 2024, I purchased cabinets and countertops projects from Lowe's in Madera for a home renovation, preparation for a wedding in August 2025. I chose Lowe's because I wanted Quality products and labor, which I believed comes with big company name brand: Lowe's. Lowe's personnel came to measure kitchen area, removed old cabinets and countertops. The estimated time of completion was 3 months. All cabinets did arrived in December 30, of 2024. Installation was an issue: not the correct cabinets, poorly built cabinets, and more, so installer refused to install. July 2025, I requested for a refund, moved the wedding to another venue, Lowe's refused to refund for their poor cabinet products, and they also refused to refund the labor costs which was already paid for but have not been used.

We used Lowe’s to do a kitchen remodel in December of 2025. The experience has been a nightmare, here we are going into May and I still do not have a fully functional kitchen. They are unwilling to fairly compensate us and take ownership. I strongly would urge consumers to do their homework and read your contract, they make it to where you cannot go after them and be made whole. We paid upfront as well, which has not made them accountable, because they already got paid.

We bought a washer and dryer, purchased the extended warranty, that we were TALKED into! Then when we tried to get a refund of the unused portion of the warranty, as promised, they told us it was TOO late! They never said anything about THAT detail when we made the purchase! Jerks, what a surprise.

If I could give 0 stars I would. I ordered 25 bags of pea gravel. I was charged $70 for delivery. I wasn’t home during delivery so it was literally pushed out on the skid off the van into my driveway. The skid was thrown on top of the bags. Pea gravel is all over my driveway. I called customer service and talked to Whitney and then escalated to Theodore. His stories kept changing. The most I was refunded was $60 which didn’t even cover the worst delivery ever. I wasn’t even compensated with my damaged bags that are all over my driveway. Terrible experience and never shopping here again.

10 employees standing around. No carts up front. Employee breaks in line in front of me to pay for something. They want nothing but chaos. Lexington North Carolina store. I think I might go to home Depot next.

Someone hacked me Lowe's account and used my information to order a grill. When I called Lowe's they wrote a report but that's it. They did not stop the transaction. Well, just recieved notification the scammer received the grill. Thank you lowe's for leaking my credit card information. To all future customers, do not leave your card information on their site, buy a disposable card and use that. Their website is not safe!!!!

Arrived at the Bryan,TX store to purchase some items. Let back up, had a very bad experience ar the local, well just say the "orange color store". Stated I needed a particular size sub floor material and its on the second level. Older man and young kid stated they would be there in a few minutes. I said, "Ok, take y'alls time. They arrived with forklift and the older man, not only refused to get it off the upper level shelf, he tried to point me to a different size, grade and quote "it's all the same". Mind you I already had my cart full of other materials. The kid on forklift had a suprised look on his face as this is happening. I advised them if they can not or will not get the bundle down, I'll go purchase somewhere else. I told them " Y'ALL CAN UNLOAD MY CART". NOW back to Lowe's.

They revised their Lowe's Pro Amex credit card program and cancelled my card without notice and devalued the $500 worth of cash credit I had accumulated and made it expire in 60 days. I am done with them!! Home Depot here I come!!

Lowe's can’t protect their customers' credit cards from being hacked and used. Although the transaction was caught it is Lowe's corporate that is responsible. Because of Lowe's lack of security as a customer you will be inconvenienced in many ways. A poorly run company.

I recently purchased a $2,000 Polywood outdoor furniture set from Lowe's, and the overall experience has been extremely frustrating from start to finish. At the time of purchase, I was told I would be contacted to schedule installation once the order was delivered. Instead, without any prior notice, a truck arrived and dropped a pallet in my driveway. After waiting without any follow-up, I had to reach out myself to arrange installation.

Brandon is gentleman who is working at location Chantilly/VA is one of the best worker meet at Lowe’s. He is very helpful and kind. He help me find out item I was looking for with patience. Thanks very much much.

I went to Lowe's today to buy 2×4 wood for my garden. I went to the service desk twice to get someone to help me. I saw a ** male associate helping another person. I asked him, if he can help me, he said he does not work in this area. So I go back to the desk to ask for someone and Barbie came to help me. She got my product from two different department, cash me out take it to my car and load it in my car. She was such a delightful person. Thank you for having a great associate like Barbie.

The worst experience twice on clearance items and being embarrassed in front of employees and customers. The managers are so rude that they take away the items you purchase with the receipt you paid for by going into the parking lot to your vehicle and taking away your items. It’s so disrespectful and embarrassing, believe me, it’s not worth going into the clearance items. Be aware it’s a scam.

I purchased $43,000 in windows with installation. Everyone was super helpful and polite until I paid, then install was pushed out over a month, there was no scheduling options, just a text telling me when. I called and was told that the as my only option. I moved a prearranged vacation to accommodate. I was told the install would take 2-3 days, it took 5. There was damage to my covered porch, but I couldn’t prove that it wasn’t there before…. Finally 6 months after install we had a storm and I found out through flooding and ceiling damage that at least one of the windows leaked. I called Lowe’s, I emailed and guess what, no one was able to address the issue timely. As soon as I finish paying my Lowe’s Consumer card I will never step foot in a Lowe’s again.

Purchased a GE Profile UltraFresh Washer/Dryer set. Delivery/installation was included with the required parts added to the cart (i.e. hoses, cord, vent, etc.). On the 1st delivery they found the pedestal was dented, so they were going to have a new one delivered; no problem there. They got the w/d setup pretty quickly, gave me a card to provide a satisfaction review. They seemed in a hurry and left. I went back in to start using them. Couldn’t find any manufacturer’s manuals, so I thought maybe they’re all digital now. Static had everything stuck to them, so I took a microfiber cloth to wipe them down. Noticed a deep, large scratch on the front washer door and then a smaller one on the dryer door (both hard plastic covers).

I have had to go to Lowe’s several times this weekend trying to get my home ready to sell. Your employee Cecilia stands out the most. I checked out with her a few times and she went above and beyond to show me my extra discounts and helping me to apply for a Lowe’s card. To recognizing me and letting me know I forgot my ID the day before. She has such a pleasant personality. Definitely shines above the rest. Thank you Cecilia.

Nightmare. Paid thousands of dollars and ended up with garbage. Porous tiles that grab every little piece of dirt and insufficient materials were sent (not enough tile and transitions to finish the job). And when we went back to Lowe's for some sort of mitigation or satisfaction, they gave us the runaround and refused to do anything. Save your money and frustration and go someplace that actually cares about return business. These guys don't care.

This review is for Lowe's Installation Service Team (IST) and not the Lowe's retail store. IST has been extremely frustrating to work with. I had a Windows install project that began last October. The installer messed up and broke two windows, one old one and one new one. The new one took four months to replace so I was offered compensation for the inconvenience.

After waiting 17 days the delivery time was set from between noon to four, Waited for over 8 hours, called 4 times spending hours on the phone. I find it hard to believe. Not one person in the company can contact driver for delivery time or verification or if they are even coming, I ordered the delivery to save time and money but it cost me a whole day with no pay, Beyond dissatisfied with this order, the store is only 10 minutes away, Never recieved email or phone call to verify delivery after being over 4 hours late. 8:00 at night I called again and after spending another hour on hold was told the truck got a flat and delivery would be the following day, a simple Courteous call would have gone a long way. NEVER AGAIN

The treatment I received from the Madison Heights Michigan Store was horrendous. My opinion they were either: 1. indifferent, 2. incompetent or 3. for reason known only to them chose to not fulfill a contract and treat a paid customer with disrespect for as long as they could. This treatment was from the sales associate and store management.

I cancelled an installation services contract on April 2, 2026. I was within the window allowed by law (FL) to do so and I followed all the requirements of the terms and conditions of the contract. I was expecting a refund check within 10 days. After not receiving the refund, I began making inquires and discovered that Lowe's violated their own terms and conditions by issuing a partial refund, issuing it in the form of store credits rather and a check and then, compounding their error by sending it via FedEx to the wrong address. Now I am being told they can not provide me with a date certain that I will receive my money, even though it was their inefficiency and obvious lack of training on their own internal procedures that caused the issue. They have violated both the contract we signed and Florida law in doing so. This is unacceptable and border on Fraud.

Do not try to schedule a delivery!!! I ordered a fridge and scheduled a delivery from 7am-11am. I get a text the evening before that it will be delivered between 1pm-4pm! I tried to call the store but of course, no answer. So I drive to the store (big inconvenience), get pushed off by the manager and an associate tries to help me. He finally gets ahold of scheduling and they say I need to reschedule… They cannot fit it into my scheduled (scheduled three days ago btw), time.

During 2025 Black Friday sale I purchased a Husqvarna 420 robotic lawnmower. Since there is no grass to mow in a North Dakota winter, I did not open the box until the spring. Upon opening the box, it was clear the lawnmower had been used and damaged, then returned and sold to me. This is a $2500 lawnmower I thought I was purchasing brand new. Lowe’s will not exchange, which was what I asked them to do or return or give even a partial refund and take the lawnmower back. The return policy window was passed. But due to the circumstances, I feel this is a very dishonest and possibly discriminatory situation. I feel I wasn’t treated fairly for more reasons than their return policy window.

Awful delivery system. I was on the phone with them for 40 minutes before they could help me do a change in delivery. The delivery system send a text exactly when the tram is already at the house and there is no 30 minute preparation time to inform you that they are on the way. This means that you would have to be at your delivery address all day to ensure you don’t miss them.

Last Sunday I waited 35 mins in flooring for someone to cut & roll outdoor carpet, after 35 mins I walked out, they are soooo shorthanded. Yesterday 4-15 I returned and again had to wait 25 mins for a very nice guy in a wheelchair (Justin) to arrive only to find the roll had been installed the wrong way. We agreed after my bitching I would pay for the carpet & once they reversed the roll he would cut, wrap and hold the carpet until I have my Son pick it up. My point is: If you are in a hurry, go to Home Depot. There is always someone to help. BIG shout out to Justin. He was so professional even when I did nothing but bitch, he was great and deserves the credit. Well done Justin, Thank You.

Lowe's delivery service is a joke, they charge good money to deliver, send multiple text messages to say they are on their way, then never show up. Spend an hour on the phone to find out they never put it on the truck. Sat around a entire day waiting on delivery, husband took off of work (after waiting a week and a half for the first delivery date). Now have to wait another 3 days, and spend another entire day waiting for the delivery that may or may not show up. They are not even willing to waive the delivery charge for the hassle and our lost time. They offered a lousy 10% which will be like $30. This is not the first time I have had issues with Lowe's, I ordered a pellet grill which they were supposed to assemble, got there to pick it up when I was told to, just to have them roll out a sealed box, so much for assembly! We took it home and did it ourselves. After this delivery issue, I am taking my business elsewhere.

Loved loved Lowe's for decades. Have spent a fortune there. However not now. Why, not because of any reasons against the local store but because I am so so disappointed at the fact they offer 5% discount then add a charge of $1.99 for sending you the bill. I have no idea how long this has been happening but probably since they joined forces with synchrony banking long time back. Shame on myself for being ignorant not actually noting it on previous bills.. As a customer that is an insult pretty much saying thanks for buying from us but its going to cost you on your next sent bill. Now Checking out Home Depot policies.

I am simply writing this as a warning to other consumers, specifically older consumers. Recently my mother purchased a Frigidaire oven and a warranty through Lowe's. Three months after installation the oven malfunctioned (apparently due to a problem well known to Electrolux). The oven has remained unrepaired, and unreplaced now for the last six months. Lowe's has passed the buck to Electrolux and Electrolux back to Lowe's. The last customer service agent we spoke to suggested that "older consumers don't really know how to navigate and work the system. They get put off, and Lowe's hopes they just give up." Lowe's has the money, what do they care about providing service at this point. It is practically like stealing. Examples of their tactics - hanging up during customer service calls, arbitrarily canceling service calls, promising to get parts only to later say that the parts are 4 weeks out and then saying that it is impossible to get the parts.

Beware of using a Lowe's Credit Card! Sneaky! We were talked into opening an account when we purchased several appliances for a rental house. We always pay off our cards and do not carry a balance, but as of 2026, even if you pay off the card, the interest is compounded daily so not like normal retail cards! So after I paid the total amount due from the bill they sent a follow up bill for an additional $20.70 for interest the days from the end of one billing cycle until our check arrived. Crazy and totally not a good deal! Too bad because I really liked Lowe's.

Had a dishwasher improperly installed and as a result, plastic items melted inside. They replaced the dishwasher and issued a$100 gift card to replace the items after submitting photos and receipts. Used the gift card on 3 occasions and kept all receipts. Last week made a purchase using the gift card and was shocked to discover that it was short almost $57. I keep meticulous records of all receipts. Called to report and was asked to provide the invoice number, the transaction number, the gift card number on the back, etc. I was assured that an email would be sent within 48 hours with a resolution after they investigated. It wasn't so I called again. Found out it was never submitted so I had to provide all of the information again. Was told it would be resolved withing 48 hours. I am skeptical.

Went to Lowe’s in Toms River to buy a replacement screen for my sliding door. After waiting 15 minutes for assistance, Bert showed up… He was condescending, rude, aggravated and zero help. It was very disheartening as this was my first time replacing the screen and had several questions. Will not be going back, nor recommend this store.

DO NOT USE DELIVERY ON APPLIANCES!!!! They use a 3d party company. We had a new refrigerator delivered. 2 young boys brought it. They were super kind (the 3d party delivery boys). Our kitchen floor was damaged and all payment or to fix it comes out of these boys' pocket! LOWE'S DOES NOT COVER THIS DAMAGE! I WILL NEVER BUY SOMETHING I NEED DELIVERED AGAIN! Those poor boys could not afford a new floor. How do we stand in front of them and make them pay out of pocket?? A BIG COMPANY SHOULD STAND BEHIND THEIR DELIVERIES!!!!

I will NEVER EVER purchase ANYTHING through Lowe’s again and I suggest everyone who reads this comment follow suit. First of all the entire process from delivery to scheduling installation was an extremely cumbersome and problematic workflow. The communication to coordinate delivery and install is atrocious. But wait, there’s more…I have had the WORST nightmare of an experience dealing with their installation and customer support team. Not only did their installation person not show up to the confirmed installation appointment because he said he was at “work”, but Handy spent hours trying to reschedule me with someone new and half a day later still couldn’t get me scheduled for a new installation appointment. The installation pro never reached out to me to tell me he wasn’t going to make it.

800 E Bidwell St, Folsom, CA 95630. To the disrespectful, blonde haired, thinner, young man working MST. If a customer doesn't want to be asked questions about their house and just wants to shop, you politely say okay and leave them alone. Not look at them with a smirk and ask why they want to be left alone. Thank you also for scoffing in my face and walking in front of me after I had to tell you to your face to go away since reading the room and being respectful is impossible for that blonde young man. Don't know what lack of training is being done but good job Lowe's. You are pushing out your own customers with this. I refuse to go back to this store due to this being a recurring theme where MST won't leave you alone. Like a walking advertisement following you in the store. I am passing the word to all my clients and will take business to Home depot.

Lowe’s has been, by far, the worst company we have ever purchased appliances from. Our experience has shown that this company cares very little about its customers. We live in Sugar Land, Texas, and purchased a cooktop and a double wall mounted oven from Lowe’s. We paid for installation and were sent one of the most incompetent installers in the region.

I've been a loyal Lowe's customer for decades and have watched their customer service grow progressively worse with every purchase. Their third party vendors are the worst I've ever seen and their management team knows about them, never follows up and accepts little to no responsibility for their actions. The store managers are never available and hide behind the.... even worse.... 1-800 Lowe's number. If you are shopping and used to Quality customer service, Lowe's should be one of the last options for you. They have consistently disappointed me and my family.

They lie about how long it takes. One order I needed immediately. They said it would be here overnight. It took a week to get here. And I need a new lock and they said it would be here Sunday now it says Wednesday. They lie about shipping to get you to buy.

Three (3) days ago I purchased a stove and refrigerator that will be delivered in 2-3 weeks. Today, the items went on sale for a total of $60 less (from a $1690 purchase). I contacted customer service and asked for a price adjustment on their undelivered items and was denied because apparently the sale adjustment is only good for 48 hours and I was at the 72 hour mark.

Lowes service has gotten so terrible. I will never buy another appliance from Lowe's period. When you try to call you can't get anyone on the phone. Everything is an automated service. Press this button, press that button. Press this button, press that button, and you keep going back to the same automated message. People like to speak to customer service period. And by chance, if you do get somebody on the phone, you can't understand them what they're saying. They must be in another country. And you can never get the same person twice on the phone. That's why I will never buy another appliance from lowe's

I just went through a few hours of frustration with Lowe's customer support. I purchased an induction range and had them deliver and install it. It was not installed properly which caused an electrical issue and the melting of the main power cord and terminal box. Thankfully there weren't flames outside the range, but it cost me over $200.00 to repair. The authorized repairman explained it was not installed properly. I looked to get reimbursed from Lowe's due to the installer negligence, and was simply bounced from corporate, to the store, back to corporate and then told there was nothing they could do as it wasn't a new issue with a recent installation. Although the repairman let me know that the issue was partially caused by time and the incorrect connection. Normally I'm a fan of Lowe's but this has proven they offer more lip service than true integrity with how they do things.

Very bad experience dealing with purchase and installation of granite counters. The entire process is a joke. Lowe's employees are not properly trained and the information between the granite installers and Lowe's is completely broken. Lowe's says after you deposit for counters everything is handled by the granite company. Not true. Payments and communications still go through Lowe's not the granite company. Lowe's will tell you the opposite. In addition the documents they send you are not anything easy to sign. They send you a docx format that you cannot sign like a Docusign or pdf Esign.

We purchased an AO Smith 55 gal. mod. E12-55H55DVF water heater from Lowe's on 2/2/24. On 11/27/25 the unit failed to deliver hot water. We called the same local plumbing company which installed the unit to help us since we had a house full of Thanksgiving guests staying with us. Service was not available until 12/01/25 because of the holiday. The unit was repaired and the effort to recoup the $288 labor bill which we paid began.

Great experience buying dishwasher at store level. But, advertised delivery by tomorrow! Not true. This was posted on the signage above the unit. Deceptive. Delivery will be actually over a week away. I was told I would be contacted by delivery in 2 days. Also not true. I called delivery on 2nd day, they told me I would be contacted next week. Still loyal Lowe's customer, but please be more honest in this regard.

Lilah at Lowe's store in lake in the hills. Illinois is the absolute worse. I had a in-home measurement for bedroom carpet. The gentleman of charged me additional $200 for an exercise equipment stated that electronics would have to be moved in any small personal items. I proceeded with the order the representative called to set up a install date and at that time I was told that they do not move beds. I went back to the store with this information and they were like no that's not true. Well let me check. Oh, I guess it is true. That's strange. That's something new they're starting. I requested a refund and being told I have to repay a restock fee because one department does not know what the other department does. Absolutely ridiculous.

I went online to purchase a pressure washer that was on sale. The website wouldn’t allow me to add it to my cart. I called Lowe’s several times and was told that they would not give me the sale price. I spoke to an assistant manager named Susie that was very rude, and she stated they wouldn’t give me the sale price. Never again will I buy anything from a Lowe’s, the Home Depot has much better customer service and they value their customers.

I have no idea why anyone shops at Lowe's. My contractor went in. Bought 300 Brilliant White Subway tiles. The Lowe's associate loaded him up and he went to the jobsite and installed the tile in a walk in Shower. You assume every tile inside the box is Brilliant White and you are moving along. Once the shower was complete and the cleaning process was completed we came to found that Lowe's did not give him 300 Brilliant White tiles. They mixed some boxes with a very light gray color tile so when the tiles were installed against the white tiles it was clearly visible. When this was brought to the attention of Lowe's they basically said it was not their fault. They would provide a 30% off discount on the new tiles. They assumed no responsibility in the matter. This is terrible customer service.

I went to Lowe's to purchase a new dryer in February for my new home expressed the same to associate that I would be moving into April 1st. When I went to hook up dryer, I realized there wasn't a electric hookup (no biggie in my mind). Went back to Lowe's, bought same unit in gas & asked to return other unit upon delivery of correct unit. I was informed that Lowe's has a 48hr policy. YOU HEARD ME RIGHT 48 HR return policy & they refused to return my BRAND NEW NEVER INSTALLED DRYER. I spoke to Norma a Customer Care Manager ID #** & she berated me for not reading my email, although I opted for TEXT updates BECAUSE I received several hundred emails a day. She stated I chose not to read my email, making it my fault I didnt know about their 48hr return policy on appliances!

2 delivery orders placed in a week. Both showed up missing material. The first one, the driver was rude and whined about how hard getting to my house was. He was driving a truck smaller than my RV. Sounds like he needs to get a different job. When I told him concrete trucks have been there several times, he told me they are only 20 feet long. FYI, concrete trucks are 35 feet long... 7 feet longer than his truck. He also was not willing to wait for me to check the delivery before I signed for it. Cost me 2 days of standby and delay for my roofers since the product missing was the first thing we needed. Will Lowe's cover that? Of course not. Second one, order 12 pieces of an item, was sent 1 box of 10 and told that they were all there. The box can only physically hold 10 pieces. Never again. Not worth the aggravation. Having to argue on the phone with people that can do nothing more than put notes in a computer.

I bought 10 bags of mulch and 5 bags of top soil and was helped with loading them by a new employee named Zach. You should hire more employees like this young man, he was super helpful loading items in my vehicle and very friendly. He seemed happy to be working there.

I bought a 12 inch kobalt battery powered chainsaw in 3/25 and just started using in march 2026. I used twice & when putting down left an oil spot. Went to altoona iowa store where purchased, intelligent male told me 5 year warranty, no it shouldn't leak oil and gave me the kobalt number. I called. Got a return verification number after a hassle and took saw into store with all info. After 4 "people" in CS telling me 4 answers & lots of my time, all they were going to do was give me what I paid $179, then to get same product I was expected to pay $169 for saw & $100 for battery, since they don't sell together anymore. Kobalt who is owned by Lowe's told me they give me equal exchange! I got the runaround big time & nothing like dealing with ** in person and on the phone. EXTREMELY POOR experience, then I'm trying to find way to contact corporate and nothing.

Paid over $20,000 to Lowe’s for Cali vinyl plank flooring and got a terrible installation. The floor is now uneven, making noise, and already buckling — clear signs of improper work. Even worse, the manufacturer confirmed the issues are due to bad installation and that Lowe’s should fix it, but Lowe’s refuses to take responsibility. Completely unacceptable for a project at this price. Poor workmanship, no accountability, and zero customer support. Avoid Lowe’s installation services at all costs.

Had ordered a grill, week after week after week kept getting a delivery window time then the next morning it is cancelled for another week. This went on for almost 2 months until I just cancelled and bought from Home Depot, I will never buy anything from Lowe's again and I tell everyone about the poor customer service.

I had a very frustrating and disappointing experience with Lowe’s, specifically regarding their credit card. I feel completely misled into signing up for it. The terms were not clearly explained, and after making my payments on time, my card was suddenly shut off without any warning or notice. To make matters worse, I stopped receiving statements, which made it even harder to stay on top of the account. The interest rates are extremely high, and it feels like the system is designed to trap customers rather than help them.

⭐⭐⭐⭐ — Update: Issue Resolved Thanks to a Great Specialist

I went this morning at Lowe's in Dedham MA. l was looking for some clear tubing in a plumbing department and I encountered somebody from the electrical department working in bay where tubing was. I asked him to help me find what I was looking for but he refused by saying that he doesn't work in this department and he knows nothing about clear tubing. After I pressed him to help me he was very upset and even start making jokes trying to ridiculize me. I left without buying the item. Extremely bad customer service and the guy was very unprofessional and they seem to be very frustrated about doing his job.

Yesterday, when I was in the store in McComb, MS, looking for a shed, I asked the lady at the checkout about it. First, she couldn't find it, and after that, she made a phone call. She told me there's a guy who will help me. I waited for more than 30 minutes. She looked at me from the customer service desk and told me he was busy. Now, I don't live in McComb, so I couldn't come back the next day; I live 45 minutes away. I am really very upset. 😡

I visited the Moore, OK location on Saturday the 28th of March, 2027. I want to take a moment to talk about a young man named Jackson. Yesterday, I went in to get geared up for yard season—lawn mower, chainsaw, weed eater, edger, and a blower. It’s a lot of equipment, and honestly, it can be a bit overwhelming to navigate. But Jackson didn't just 'sell' me tools; he provided clarity.

I purchase a Whirlpool washer on 3-17-2026. ( &1253 ). The machine was delivered on 2-20-2026. On 3-29-2026, the washer stopped working. I contacted Lowe’s and they only guarantee the products they sell for 48 hours. In mind, Lowe’s delivered and install but only allows for 48 hours of coverage. I purchased a Lowe’s no-hassle warranty for an additional $150 and come to find out that is a scam because I had to call Whirlpool to schedule my appointment to have a washing machine that is 10 days old repaired. Also call Lowe’s if Monroe La and the phone rang for 16 minutes and no one ever picked up. Customer service at this location is poor at best. I would not recommend purchasing large expensive items there.

There is absolutely no customer service at Lowe's on Garners Ferry rd in Columbia. No one answers the phone, delivery is awful. No cashiers. No help. It's a miserable experience. Go somewhere else.

The staff in flooring, need more education on wood flooring. I was given the runaround never to the right place, some info. They gave me was tile, go figure. I finally asked, is there anyone who knows about wood flooring. A lady showed up, She was worse, and rude. I did say, I hate going to their competitor, she stormed off. Came back to Lowe's to order what I needed. Instead of ordering he'd call a shipment was arriving, never called. Found what I needed at Lumber Liquidators. Spent 1800.00 lowe's could have had.

Nothing like waiting 10+ minutes for someone to come unlock the electric wire bay so I can get my last item. Maybe they could have enough people working if they are going to lock their stuff up. Ridiculous.

Ordered on March 24, 2026 an EDGE LT 42-in 19 -HP Single cylinder Gas Zero-turn riding lawn mower-Item #1247966 Model #915291 $2,999.00. Was guaranteed assembly and delivery for March 30, 2026. We get a call today that the Mower was delivered to the Conway SC location. Since we live in NC they could not guarantee assembly or delivery for Monday March 30,, 2026. After asking to speak with a manager the call was disconnected and the Conway store called back on my husbands phone.

Something needs to be done about people parking in the crosswalk under the covered area outside of lumber. We had to park in the regular parking lot and when we came out there was someone parked there, so we had to walk around with a ton of lumber just to get to our truck. That person finally left and another person pulled in right after he did. It's called a crosswalk for a reason. Also, on Saturdays it would be nice if there was more than one register open, as this is a very busy day.

I asked Lowe's to exchange my door on a house that I was selling because I was not interested in selling the front door. It was a very valuable antique door that I bought with my mother in the early '80s at a salvage antique shop. We carried it home ourselves in a car where I was holding it as we were driving it. It was solid oak paneled with extremely detailed bevel glass. Very beautiful door. I have a contract with Lowe's where they were going to replace the door and I wasn't paying to dispose of it only to to keep it in good condition and be left by the customer which is me. That's what it stated in the contract and the sales agent heard my whole story about it and told this Carpenter that he was using as a subcontractor to take care of the door. It was very important.

Buyer beware: We ordered 3 hurricane sliding doors from Lowe’s—2 arrived with the handles on the wrong side. We were told replacements would take a couple of weeks. It’s now been 4 weeks, and we’ve been told they won’t even ship until April 6 (7 weeks total). Lowe’s installed the incorrect doors anyway, leaving us with dirty, sticker-covered windows and no trim. We can’t remove anything or schedule inspection until the correct doors are installed—so our project is completely stalled. We’ve already paid in full, and there’s been little communication or urgency to fix their mistake.

This is my four delivered they having issues. They never on time and no messages. No phone call. I have delivery today 03/26/2026 which never came in. Order #**. Please let me know when my package will be here.

Here are the facts of what happened to me. I paid Lowe’s $24,245.42 upfront for 18 windows + installation. I was told it would take two months to complete the installation, but it took EIGHTEEN MONTHS filled with remeasuring, wrong orders, partial installs, different crews, and constant rescheduling. Several windows were not functional (double-hung windows slipping, top sash moving when bottom opened, hard/impossible to close and lock). Communication was awful: I was passed around, had to re-explain everything, there were many missed appointments, and crews commented on the “shoddy” work done by the previous crew. When I complained about the time, inconvenience, and my dissatisfaction of their work, Lowe’s offered me $1,300 in compensation, on the condition I sign away my right to speak publicly about my experience. I have chosen to speak publicly in order to help the next person avoid a bad experience.

I purchased a GE dishwasher from Lowe’s in October, and unfortunately, it has been a very frustrating experience ever since. Shortly after installation, the unit began leaking all over my kitchen floor. I chose not to purchase the extended warranty, assuming it wouldn’t be necessary—but that proved to be a mistake. I was referred to Fixity for service, and the experience has been consistently disappointing. Technicians have arrived in unmarked vehicles, without identification or company branding, and have demonstrated limited knowledge of the product.

Went to store number 2509 in Elizabethton TN. I frequent this location. I am a local contractor and this is the closest home improvement store to me. Christian hands down went above and beyond to meet my needs and answer my questions. Also must note he approached me. I didn’t have to look for him. He didn’t rush me and didn’t leave me until every question was addressed about an upcoming project. He is very knowledgeable. I appreciate your time and dedication. As I turned the corner I noticed he immediately went up to someone else just to check on them as there was no one requesting paint at the time. This is not the norm at any home improvement store these days and I want corporate to know he is going above and beyond. Pay attention to this one. He’s going to raise the stars in e-town. Lol.

Placed an order today. Was sent a text that part of the order had been cancelled. Their website said it couldn't look up the order. I called customer service. Their AI couldn't tell me what part was cancelled. Finally talked to a rep but by that time the partial order was already on the move to me. No chance to have them replace it with a different product and this is a very easily replaced item. No call or text to select a replacement part. Now I cannot finish the project because the part won't fit in my car and I'm not paying another $70-$80 for delivery. Supervisor I spoke with did nothing to make things right. This is goodbye, Lowes.

Very dissatisfied with the process and lack of communication trying to get fence installed. No one ever returns calls, you left in dark not knowing the status. Would ever recommend. I can’t get any help when call the store. Very frustrating

My online experience was a big bust. Ordered a bistro table online Lowe’s online. My order was scheduled to be delivered on March 18th. I tried to follow on the Lowe’s tracking. That is useless. Doesn’t really follow order only three follow lines ordered, shipped, delivered. No who has it or where in process it is. I was to receive an email when delivered. Now the fun. On March 24th I had to get to a customer service rep to figure out where my order was as hadn’t received it or had follow up on it. Turns out it was delivered to a wrong address on March 16th. No email sent not listed on tracking as delivered.

I always enjoyed shopping at LOWES before and back in November 2025 l bought a stove and a refrigerator from them. However, 6 months down the road 1 of my stove burner's top element stopped working. After contacting LOWES they told me to contact the manufacturer WHIRPOOL about it. Then WHIRPOOL referred me to FLAMINGO, their repair people. I had such a hard time booking an appointment. with them as they didn't take calls but texts, which were replied the the following day. They couldn't even tell me the day before if the appointment was going to be morning or afternoon, which made it harder for me to schedule time off ahead at my job. It felt like they were the customer, not the other way around.

Every time I inquire about a front door I'm looking to install, the price goes up, then they try to charge me for a custom door when my house is a standard fit... These people are completely clueless and are very deceiving!.... Stay away

Lowe’s has very poor customer service. I purchased kitchen floors, bathroom floors, glass screen doors, and lastly carpeting. Still waiting on screen door too! I purchased a product that Shaw industries carries (carpeting) at Lowe’s and it was scheduled to be laid on a certain date. The installer came and was very professional. But he laid a guest bedroom and master closet. Then when he started on Master bedroom, He saw a color difference. He said he was not going to install defective carpet you could’ve seen the two different colors on the roll. There has to be a same in the room that’s in a walkway. So Lowe's and Shaw have been going back-and-forth about an inspector looking at it. They want me to store the carpet in my garage. I have no room for the carpeting and I told him that instead of having a remedy, and saying, "We’re gonna order your new carpet same color and we will deal with this problem."

Would give zero if I could. Ordered a washer on the 15th to be delivered last Sunday. They emailed on Sunday, "Sorry we don't have the washer. It will have to be later." I said ok, we scheduled for Friday coming. Today they took the payment out of my account again making it a double payment. Complained they fixed it. Problem is they caused issues when they pulled the 707 extra out. So I call and complain and have the worst customer service ever. They blamed my bank. Highly recommended to shop Home Depot, never had this happen

I purchased a Corona Max Forged Bypass Loper for $59.98 which broke at the blade after trying to cut an average sized branch. I have the original receipt to this date (3/24/26). When I took this item back to Lowe’s they told me that the 90 day policy had expired. My response was “I did not receive notice of this policy when I made the purchase, if I had, I wouldn’t have purchased this item.” They still refused to assist me. I have made the decision to never return to Lowe’s and I will do my best to advise every one of how bad their products are and how terrible their customer service is.

Still waiting on garage door refund from 10.30.25. Each time we call, they tell us no one put it through. Poor customer service. Even if someone processes it, it takes up to 11 days to approve and another 12 to refund.

Ordering and receiving product via online orders, delivery, and pick up can be hit and miss, but when I was forced to replace my floors due to a burst pipe, I made the mistake of going with Lowe's. It has been a series of failures that has cost me more and more money that I do not have to waste. I didn't see them do most of it, but when they came out to fix an issue with the floor being uneven, they wasted a LOT of material, and I can only assume that those 2 were not the only ones with how much I have had to pay for. The two I actually saw finishing up my floor and fixing a dip that was too far below their "tolerance", opened up TWO brand new boxes instead of using the loose stuff that was extra. Now I cannot return the two boxes because they have been opened. Let me just clarify here.. the two boxes are open and completely full, plus there is some extra.

Customer Service is top notch. Food is always fresh. Prepared foods taste like homemade, not processed. Quality over quantity. Definitely worth the money. The chicken pot pies are amazing. Always a win every visit.

Online orders are difficult to pick up with the sluggish scanning system and inattentive employees. Customer service acts like you're speaking a foreign language when you try to return an item and they are looking directly at the order and receipt. I have been a long time customer of Lowe's but that is going to end. It's not worth the headache.

Lowe's stole money from our bank account by double charging us for the same order and then said there was nothing that could be done. We cancelled the order because the northside Dothan, AL. Lowe’s female manager was more than rude and told us there was nothing she could do because the order was pending except cancel the order. We authorized that only to find out the national customer service department can’t do anything because she cancelled the order. They took $924 out and then $868 out of our bank account after a box of screws were sent out to be delivered. FYI when it is pending on your bank account you DO NOT have access to your money until 3-5 business days according to Lowe’s. Customer beware of their online process. When it is shipped out separately Lowe's will turn around and charge your account again. You have no recourse but to wait it out!!!