Lowe's Home Improvement Reviews

Dishwasher installed with cracked floor tile and damaged countertop. Now the entire unit has shifted and door will not close. Contractor will not accept any responsibility despite the appliance being unusable.

Horrible place. I bought a fan. I asked the person in store to have it in stock he said yes. He made me take out a credit card so I can get $100 off which I did. The app is horrible. It never tells you anything. It tells me it's going to be delivered yesterday on August 5th. At the end of the day I said it says it's delayed. Don't ever shop at Lowe's. It's a horrible place.

I bought a Bosch Dishwasher from Lowe's online. It does not work. It failed within the first month, but the manufacturer will not help, and neither will Lowe's. I have been a frequent and loyal Lowe's customer. They are the closest home improvement store, and up till now, I had only praise, as a regular in-store and online buyer. Not anymore! They will never get another dime from me.

You do not have to take my advice, but please learn from my experience. Save yourself the trouble and avoid this contractor. CRST Home Solutions (a Lowe's contractor) is completely unprofessional. They scheduled an appointment with me from 11 AM to 2 PM, but they never called and never showed up. It was an absolute waste of time and cost me a day of work. Lowe's seriously needs to reevaluate their relationship with this contractor.

On 06/07/2026, I placed an order with Lowe’s for a complete shower kit that was part of a total remodel of my bathroom. Throughout the order process, Lowe’s informed me that the item would be delivered on 06/26/2026. However, on that day the item did not arrive, and I did not receive any communication from Lowe’s to inform me of any delays. I spoke to people at the Lowe’s in McCandless, PA, from which the item was to be delivered, as well as people at regional office, but no one was able to tell me when the item would be delivered.

I’m only giving one star because I can’t give -4 stars. I bought a dishwasher from my local Lowe’s and went into the store so that I could see what I was buying. They couldn’t deliver the one that was in my price range for a week so I opted for a more expensive model that would be delivered in two days. Two days later, a man was banging on my door at 7:50 AM. I didn’t know who it was and was running around my house trying to cover up my nightgown.

We purchased washer and dryer because we needed a new dryer so we decided to use Lowe's for our purchase since July 11th 2026. The customer service was excellent in the warehouse but the biggest problem was the delivery time. After 2 days we received our washer and were told because our dryer is connected to Gas they have to contact the person who will connect it which we paid for. But since then no communication whatsoever between the delivery company and us. I have place several phone call and it has been almost 3 weeks. Today is August 3 and still no dryer and my dirty clothes keep accumulating. Really disappointed. I have been Lowe's customer since 2015 but I don’t think for big purchases I can recommend a friend. Hopefully last time I called was told August 4th estimated date so we will see.

Without a doubt the worst experience ever in my 65 years on Earth. We are waiting for the fifth refrigerator to delivered. So far each one has been damaged. We were told they were coming today. They cancelled again. The store and 3rd party delivery service do not communicate and both lie on when it will be delivered. Both keep promising delivery, but 2 plus weeks without the refrigerator is totally ridiculous. Do yourself a favor and save the hassle of dealing with Lowe's and go elsewhere. Lowe's in Lawrenceburg Indiana is absolutely horrible. Managers won't work with you. They tell you what you want to hear then do whatever they want. They are too lazy to even to help with the delivery service. No wonder they have such a low customer satisfaction rating. It is well deserved.

Lowe’s installation is a joke. I had to pay $45 for two teenagers to show up and measure two windows (which I had already done myself) after being told that was the only way they could install. After measuring, I still had to find and order my own blinds, using the measurements provided (again, something I had already done myself). If I didn’t have work I would’ve had this done in one day instead of having to wait 2 1/2 weeks for nothing.

Well I guess I should have checked reviews before I took a chance with Lowe’s. 1.4 out of 5 is nothing more than pathetic, wouldn’t you agree. I was going to get into a longer more detailed review, but seeing as the vast majority’s consensus is virtually all negative (of which is mine as well) I’ll not give this company the satisfaction of upsetting me any further. Just know this company is geared to get away with what they can at the consumer's expense.

We purchased a GE dryer from Lowe's in February 2026. Delivery and installation were prompt and went smoothly, but the dryer malfunctioned just a few months later, at the beginning of June. It took three weeks for a warranty technician to come out. When the technician arrived, they discovered the wrong replacement parts had been sent and could not complete the repair. A second appointment was scheduled two weeks later, but once again the incorrect parts were provided. It is now the end of July, a third appointment has not even been scheduled, and our tenant has been without a working dryer for nearly two months.

Hey Lowe's over the past 8 years your company has declined in almost everything except corporate raises and lying to your customers and employees. In sports when the team is not doing good they fire the manager. In Lowe's I think it’s time for a change way up the line. If you all remember the person who is running Lowe's is the same person who helped destroy JC Penney. I can go on but I won’t for now. Hey Lowe's time to see what being a leader is and not a follower. Time for a change.

Got pissed off and determined, bottom line have spent over two and a half hours with the AI crap phone. All I wanted was to talk to associate in lumber. The few times I got through it rang like eight or nine times and then hung up, I remember now why years ago I started going to Home Depot. There you get service and treat it like a person. Without a doubt the customer service at Lowe's is the worst I have ever had to deal with. No wonder they're having financial problems. I won't be going back

My disaster of installation of a aluminum driveway fence. I paid $3300 on 09/30/26, They were to start the project on October 31, 2026. After many trips to my house in November which by this time the ground was frozen, they tried to install the gate. The fence is about 144 ft across. The first half of the fence fell to the ground, completely off the hinges within a week. The other side of the gate was not able to be properly installed because too much of the gate was on the wall of my house on the other side. Render attached flimsy hinges to my vinyl gate on the side so the fence would close. That side fell to the ground on May. The contractor used and continue to be used is Render Home Solutions. This company is totally incompetent. I reported Lowes to the BBB and was offered half of my money back. Half is not good because the gate must be taken down on the side that is remaining and redone. I rejected the offer.

Absolutely horrid customer service. I spent $4000 on appliances for a kitchen remodel from Lowe's. I called the day I made the online purchase because I realized I wanted to purchase the slide-in range/oven instead of the freestanding. I literally had to call back and talk to 4 different people because the customer service people were so incredibly rude, and they would intentionally put you on hold for 30 mins if you were not satisfied. I also had 2 different people hang up on me, and I was not being rude. I finally just gave up and decided to stick with the freestanding range.

If I could give a negative rating, I absolutely would. I started my water heater replacement through Lowe's Water Heater Project website. After submitting my information, I was contacted by their installer, who came to my home the next day and installed a new water heater. About a week later, I discovered a large dent in the brand-new water heater. This wasn't a minor cosmetic blemish—it was significant enough to make me concerned about possible internal damage and the long-term reliability of the unit. Since I had paid full price for a brand-new water heater and professional installation, I expected Lowe's to stand behind its product and service. Instead, I experienced one of the worst customer service experiences I have ever had.

I am highly unsatisfied and disgruntled with Lowe's! I've been waiting for my dishwasher for almost a week. I paid for installation and hall way. The delivery guys dropped it off and said they don't do installation or removal! I tried to resolve it with online support and they said my order number doesn't exist. My order is not even on my online account purchases. The dishwasher is literally in my garage. I called them, went through all the automated number selections, got put on hold, transferred, and then hung up on. Finally got through to a person and they can't hall away or install it until Monday (today is Saturday). AND I have to "unhook" the old one myself! I don't know how in the world to do that! That's why I PAID for removal. Lowe's lost a customer today.

My brother and I purchased a Brand GE Washer, for my 80 yrs old mother, and to this very day she has not been able to wash clothes because it doesn't work, totally defective, called Lowe's to have it replaced, or refund us our money to either purchased a new Washer/Brand or go somewhere else. I personally have been getting the run around from both Lowe's and the GE Manufacturer, they referred me to. Nobody wants to take responsibility for their DEFECTIVE PRODUCT. It's sad when store are becoming rip-off and not stand by their products. Your customers service has been thus far a zero, from the Customer service assistance Jody, to your store manager Jude, and even speaking with another customer service specialist Rica, has been nothing but a nightmare and bunch of non-transparency.

Worst customer service of any company by far. I bought a refrigerator and an ice maker separately from Lowe's. They said they didn't have the ice maker when I bought the fridge but I went online and saw they did have a model that was compatible. Unfortunately the ice maker didn't work. I called many times and every time they just passed the buck along to a serviceman who came and did nothing. They said the model numbers were correct but there's nothing they could do. I repeated this processes 5 times and I'm done re-explaining the same issue over and over. And now I'm stuck with a fridge that apparently doesn't have a compatible ice maker model.

Mocking a customer is disrespectful, especially a disabled veteran. That is how we were treated when asking where to find a specific product. While two employees first ignored our attempts to get their attention, then finally just used hand signals to indicate what we are looking for. A confusing retort of it being down on the right, then left was not helpful at all. Having low vision makes it very challenging to read the labels in a store and especially not knowing what direction to look. I remarked about the customer service and the employee let out a very loud fake yawn moan. I suppose his low social intelligence took the better of him. If I still worked at Lowe's headquarters in HR this employee would definitely be getting some days back in training.

I would never recommend Lowe’s for installation. We ordered a front door. It was measured. After some time I had to keep calling them and would get very infrequent answers or call backs. Every time I did talk to someone there was another thing that had to be done. Each time the price went higher. Nothing was ordered. After several conversations which I initiated, there was another problem and the price was even higher. I finally told them to forget it. They clearly did not want to do business with us. They were rude and unprofessional. Now after almost 3 months we have to start over to find another installer.

BEWARE of 20% off if you sign up for a Lowe's credit card. I'm a contractor with a credit score of 822. I was buying a Kohler toilet that is exclusively made for Lowe's. Went to pay at self checkout seen apply for Lowes's credit card get 20 % off. I figured why not? It was a $300 toilet. Cashier said, "Let me do this for you. It will be much faster." Ok went thru all the answers and questions, got a email confirmation with a code. He said, "Check it and give it to me." Ok I did. He said, "You're all set. Check your email to finish the purchase." It was from Fortiva Credit card. Thought it seemed funny but figured it was Lowe's special card. Cashier made the purchase had me put it into my google wallet so he could scan it to make the purchase. Well no 20% off. Asked where it was. He said go talk to customer service. I did. They were so confused they didn't know what to do.

In February 2026, we paid ~$2,500 in full at Lowe’s for two replacement French doors with installation. What should have been a standard job turned into a 5-month nightmare involving many home visits, extreme disorganization, and outright incompetence across four disconnected layers of contracting (Lowe’s Store, Lowe’s Installation Support, Universal Home Services, and local subcontractors). We were treated badly, accused of not understanding the process or specifications (despite repeatedly being proven correct) and sometimes outright lied to on multiple occasions.

I purchased a lot of items online, it said IN STOCK. It didn't say it was sending to two different store, to my home and items that actually were out of stock after I paid. I got a text message and pick up notification for each individual item. How ridiculous to send a message/email for each item as it is ready and not a complete order. The curbside pick up takes forever. I will never use that again. If that wasn't bad enough, I just had a quote for installing a slider.

I ordered a Black & Decker window AC unit online. Product was shipped via FedEx but never delivered. Case Open both with FedEx and Lowe's. Neither company provides a resolution, refund, just looking for missing product and playing phone tag while holding my $360.00 Executive relations manager Amanda did nothing to resolve issues or refund me immediately.

July 17 I paid in store for a rep to come out to my home and measure 11 windows for new blinds. It’s been a week and NO ONE has reached out to me from Lowe’s and I have placed 7 phone calls to customer care, installation support, measurement team AND the actual installation company that works through Lowe’s!!!! I cannot begin to tell you the FRUSTRATIONS I’m having. And I’m positive Mr ** doesn’t care and would never be treated like this!!!!

Horrible experience with home delivery from Lowe’s for a new range. The range arrived dented. Before installing, Lowe’s customer service on the phone offered a discount with the option to order a “replacement” within 48 hours. I accepted this. Once installed, the extent of the dent was much more visible/larger than noticed outside. I called Lowe’s customer service (14 hours after delivery) and learned that a replacement is not an option. My only option is a return/refund. This is unacceptable for two reasons: (1) I would have to schedule two separate service windows (which is 12 hours of wasted time), first for the defective oven to be picked up and then for a new oven to be delivered. (2) When I purchased the oven originally I used a deal/sale that is no longer available. Thus if I return this defective oven, I will end up paying a few hundred more to order the exact same oven, in addition to being highly inconvenienced by two more service windows.

For a nationwide box store that is supposed to have great savings. Well, people were all getting burnt by Lowe's; their wood stud size wood is $13 more per board than our local lumber yard. Their help that they hire isn't any help at all and the night crew that stocks products either sleeps or screws off, seeing that most all the aisles are shut down and jam-packed with products to get put away. This is at the Lowe's in Wasilla, Alaska. They're crooks!!!

I had a terrible experience with Lowe’s flooring purchase and installation. What should have been a simple home improvement project has turned into a frustrating ordeal that has now dragged on for more than four months. Shortly after installation, we discovered countless papercut-like scratches throughout the flooring. These defects were visible across multiple areas of the floor and significantly affected its appearance. When the installer returned to inspect the issue, he opened two additional unopened boxes of flooring and found the same defects in the product before it was even installed. This confirmed that the problem was with the flooring material itself, not the installation.

Don't waste money on any Lowe's extended warranty! Not worth the paper they are written on!!! Their product service and schedule system does not work, and the personnel don't care. If you have fallen for the warranty trick get a refund!

I bought a very expensive, almost $3000 kitchen aid refrigerator. I also paid for a 3 year guarantee through Lowes itself, thank goodness. I had to have repairs done before it was even 6 month old. Since then I have had to have it repaired again and again.Including having the motor replaced I tried going to lowes to get an extended warranty since it will probably brake again but lowes told me they will not extend the warranty. I think if the product is that bad they should at least let me pay for an extended warranty since the product is most likely what I would call horrible and I am sure it will need more work.

I bought two of the Kobalt 24 volt chemical sprayers. After having them for awhile, one began leaking. I disassembled the sprayer to get to find out where my leak was. The outlet side of the pump was cracked allowing the contents of the sprayer to leak out and drip. I contacted Kobalt customer support to see about getting a replacement pump (I would pay for) but was told replacement pumps are not available from the manufacturer. So if you are thinking about purchasing any Kobalt products sold by Lowe’s, you may want to rethink your purchase. Kobalt sprayers are made in China and neither Kobalt or Lowe’s will back their products.

Getting a GE profile stackable washer and dryer delivered was the worst experience we have ever had with Lowe's. They use third party delivery drivers that are unreliable. For over 3 weeks, this saga (6 deliveries) has been multiple delivery drivers coming to the location with missing parts, or damaged items, or flat out not wanting to deliver the item up the stairs (lazy) twice with the same driver. All they do is reschedule the delivery instead of owning up to their mistakes. Their dispatch center is a complete joke and they won't even let you talk with the supervisor and hang up on you. I WOULD DEFINITELY NOT RECOMMEND LOWE'S FOR ANY DELIVERIES.

Terrible delivery service and missing refund! Avoid appliance shopping here. Store 1114 Chamblee Ga. I bought a refrigerator here on June 14, and they completely failed to deliver it on June 20. Because they missed the delivery window, I cancelled the entire purchase that day. It has now been nearly a month, and I still have not received my refund. I had to file a formal dispute with my credit card just to get my money back. Absolutely terrible customer service and a complete lack of follow-through. Buy your appliances somewhere else.

I give no stars for negative zero, terrible, highly disappointed. I have to pay 700 hundred dollars to cancel an order for a shed that they couldn't provide in a timely manner!

I am writing to formally complain about the disastrous delivery and so-called “installation” of my new refrigerator. More importantly, I am complaining about what I consider Lowe’s misleading and deceptive practice of charging customers for a service it calls “installation” when, in reality, virtually no installation is performed.

I am writing this to report a terrifying security breach. I recently made an in-store purchase at Lowe's and created an account during the transaction. Shortly after, I was contacted by a complete stranger who informed me that Lowe's had sent him my order confirmation. Not only was my purchase added to his personal account, but he was also able to see and verify my home address.

On May 25, 2026, we went to the Lowe's store in Ballwin, on Manchester Road to purchase a dishwasher. I brought a photo of our kitchen and pointed out that our dishwasher and kitchen sink are not adjacent. There is a corner cabinet between them, which requires the attachment of an extended drain hose. I wanted to make sure we purchased a machine that would work in that circumstance and that the installers were experienced enough to handle that kind of installation. The next day, I was notified that we would have to Wait 2 weeks for the installation. I adjusted my schedule to be available.

Do not, repeat do not ever order an appliance from Lowe’s in East Caln Township, PA. The orders get delayed, in my case by months. And if you try to talk to someone to get help all they do is blame others. They not only tried to blame others but they are rude and seem like they can’t understand why you might be unhappy that yesterday you were promised delivery TODAY only to be told it won’t come for 3 weeks (likely just another promise)! Probably the worst service in terms of delivery I have ever experienced. But even worse is their terrible customer service. I repeat, go ANYWHERE other than Lowe’s to order appliances!!!!!

This review is as to the store on CR 210 in St. Johns, FL, Lowes' corporate, and their believed delivery/appliance installation vendor (RXO). We recently had an absolutely horrible experience as to a failed delivery with Lowe's and their apparent vendor, RXO. We live in a gated community and the driver went to the wrong gate. He did not follow signage giving him directions to the main gate, and failed to return messages or calls when I tried to direct him to the main gate. He simply abandoned the attempt, so far as I can tell. Calls to his dispatch center and Lowe's (customer service, store, corporate) failed to resolve the situation. I will do my best to avoid working with this entity, or Lowe's, in the future.

The problems included:

We have shopped at Lowe’s for years. My first disappointment order purchased online for items only available online. A 2 pack item ordered and only one piece of the 2 pack arrived. We called to have the issue addressed and the best you could do is to give me the option to return the item at a local Lowe’s or half a refund. You had me on hold me on the phone for 30 minutes to see what you can do to help. This is your best. Very disappointed in your customer service!

Lowe’s in Columbus Ohio: Broad Street (not Whitehall). “Lost” my dishwasher after saying it was delivered and had it multiple times. Delaying installation over a week. Delay wasn’t really the issue. The obvious lying was my issue with them.

Ordered a front door install 2/6/2026. Here we are, 7/8/26 and they just called and rescheduled the install again. Worst experience ever, never using Lowe's to install anything for the rest of my life and will ensure anyone who asks my opinion about a home improvement project knows to use anyone but Lowe's.

Horrible. My first stop was the restroom. As I washed my hands after using the urinal a Lowe’s employee exited a stall, after flushing, so he obviously had used the bathroom and probably a #2 for lack of better words. This employee walked straight out without washing his hands. Nasty. I needed trim pieces for a project and couldn’t find any help finding what I needed. I finally found what I needed but needed it cut down into pieces to fit my vehicle. I couldn’t find a cutting location. I finally saw an employee and asked him where the saw area was.

I would give 0 stars if that were an option. Within a year I purchased a washer and dryer and on the delivery date the delivery truck had issues literally stopped on state road in front of my driveway and they wouldn’t unload my washer and dryer they made me wait until the next day to be delivered. Today I was supposed to have a refrigerator delivered and it wasn’t either and now they tell me I have to wait 4 more days. I won’t be because I’m cancelling and going elsewhere. When I called Lowe’s and spoke to a manger they gave me a number to call and I asked flat out if there was someone at that number to answer and I was told yes. I immediately hung up called that number and guess what CLOSED!!! I called delivery company again bc they had left message while on the phone with Lowe’s.

We have had the worst experience with getting the materials delivered for a door installation. There seems to be a lack of communication between Lowe’s and the installers, or someone at Lowe’s doesn’t do their part. The installation company called to arrange the delivery. Lowe’s confirmed the call but never scheduled the delivery, so the job was rescheduled last minute. We were told it would be delivered the week before the installation was rescheduled to happen, but when I called to confirm, Lowe’s still tried to wait until the day of the delivery to deliver the doors.

Went to Lowe’s and purchased a washer which was told was in stock. After waiting 45 min they didn’t have it. Turn around had to order it so now I’m not getting and end up paying two time before after I get home 4 hour later l get a message saying the order been cancelled. So now I have paid 2 times in one day for nothing. Can’t no one at the store me why so I think it is a lack of training. Can’t be selling things if you don’t have it.

Purchased the 36 Inch Under Cabinet Range Hood with Voice, Gesture and Touch Control 900 CFM Stainless steel about month ago and not even open. When I took it for return they denied the return stating 48 Hrs return policy for appliances. The range hood is not even an appliance and who will be able to review the product and return in 48 hrs. Very bad policy, Never ever buy any appliances from Lowe's. Once you purchase you are stuck with it after 48 Hrs. This is corporate scam. NEVER EVER buy any appliances from Lowe's. They never mention about this policy when you purchase but while returning they show the policy on the counter.

Had a pick up order, checked in was told to drive to contractors entrance and wait. Waited over 40 minutes and had to call the store twice.

Lowe's talked me into an upgraded, "more reliable" model of refrigerator that cost 2K. The appliance failed after 30 days. Lowe's gives no customer support for major appliances after 48-hours - even if you buy it on Lowe's credit card and buy the extended warranty. You're pushed off to the warranty bots who slow walk any kind of repair, even on brand new appliances. Lowe's uses for their customers for a quick profit and then leaves them hanging.

Lowe's Defuniak Springs Fl; This Lowe's has to be the worst managed store in the Country! 3 months ago we ordered a Dishwasher. It was supposed to arrive June 16, 2026. We were told it came in then they the store lost it.... so we wait for another and wait. It gets better. I bought a Weber Grill yesterday on-line and was supposed to be ready for pick-up in three hours. Well here I sit and still no confirmation grill ready to pick-up and I can see it sitting in the store! These people that manage this store need to be fired and the rest of the staff needs to be retrained. Yes, I get it, the only big hardware store in town beside Ace on 90, seems I'll just pay more and switch to Ace. Last thing Lowe's has even replace the discount for Military with only a few items that qualify for the discount.... Yep, Lowe's is crap in Defuniak Springs Fl 32435.

I give them a 1 because there are no zeros. I bought a microwave above stove and it is too long a story but it is the worst experience I have ever had buying anything. I hope they go out of business and there is a national holiday. I went through an act of congress to get one returned, and another one purchased that I could use. Their delivery company is almost worthless. All the managers tell you some thing different. I had to pay installation fee twice and am suppose to get one back when they install it but every damn thing is done on a computer, so you don't know when or if you will ever get it. I would not recommend this place to anyone but many are getting like this today!!!!

Ordered a zero turn lawn mower and was told that it would take 3 days to assemble. After I was told it was ready for pick up I rented a trailer to pick it up, waited for 1/2 hour before they sent it to the front and they pushed it on to the trailer. The owners manual was soaked by the rain and crumbled up into a ball, the spark plug was broken in half, the 12-V battery had only 2-volts and the tires had 4-psi (almost flat). We have been seeing this same mower sitting outside the front of Lowe's for days until I went to pick up my mower, was told that they sent that back to the warehouse, I believe that they took took it around back and gave me the same one, why would they lie to me instead of being honest, now I will never be able trust Lowes.

We went to Lowe's to buy washing machine online. They said they had six in the store. When we got there they had none. Then they wanted to charge us $39 to have it delivered from another store. Won't be buying anything from them anytime soon...

I recently purchased a refrigerator from Lowe's. I was told when I made the purchase that they would be able to hook up my icemaker. The guy told me all I needed was a shut off valve. I told him that the icemaker had shut off valves connected to it he said no problem. He then told me that the guy delivering the refrigerator would go ahead and set up the icemaker.

Lowe's is refusing to reply to my request for survey of damage to home after the wind turbine installed 12/2025 became detached 5/2026. I filed complaint on WO # ** and I have not received a reply to this request. I believe I am disregarded because I am a 78 yo ** woman. I get no assistance in keeping my home maintained. Lowe's and their supplier failed me. I'm looking for a construction attorney.

Ordered on June 25th expected 26th from my original store. THEY rescheduled to the 29 a different store, July 1st received a delivery confirmation text, and now the 6th, yet another store. 3 different stores because they needed 8 concrete blocks. So instead of going to the store that has them and bring it to the original, they send the whole order to that store 33 miles away from me. I've been waiting since the 25th, took 3 days off work for the reschedule - someone over 18 needs to sign. They don't bother sending an email or calling to let me know until after I would have been at work. I called customer service, was left on hold 20 minutes because I couldn't HEAR anything. Called back. Spoke with Jabone who is supposedly God of the company and couldn't help.

Back in Apr 2026, I ordered an outdoor fire pit online which was supposed to be coming from the Albany NY store. The delivery was a mess from day one. The only thing that was delivered was a pallet of brick pavers and no firepit. After numerous attempts to have the pavers picked up so I can get refund has ended up being a s--- show. After numerous conversations with the store manager and assistant manager where there were plenty of apologies and promises, but no real actions. Attempts to contact the Regional Manager has been met with zero results, what type of company does not allow you to elevate your complaint. Additionally, I called the 888 number and lodged a formal complaint with no call back or response. I've spent thousands at Lowe's, but I am now changing to Home Depot and give them a chance.

We set up to get a Generac after the Ice Storm... They deducted $8915.52, Contractor told us to get propane tank installed & let them know. After many companies told us that Generac would need to be installed 1st! We tried repeatedly to reach Contractor. (They're no longer in business) We went into Lowe's several times, which they knew nothing! My husband thought they stole our money. After many calls to Lowes to get a refund, they inform us that the refund is for $7051.72?? They are keeping the almost $2,000 for a re-stocking fee!!! My husband is a 76yr old Vietnam Vet.

Online purchase was easy enough but would have not ordered through Lowe's if I was aware of a 6 week install date. The install day finally came, but technician was unable to complete the work due to the purchased garage door opener was defective. I was left with an unsecure (nonlockable garage door) and had to wait until a replacement was delivered before I could have install rescheduled. Every Lowe's installer & the Vista Installer assured me that my install reschedule would be prioritized. That was on a Friday but Vista Installation didn't contact me until end of business day on Monday. In their text they scheduled my install completion for another 5 weeks out!

The incompetence at the Thomaston Lowe's is unbelievable! $2,900 dollars worth of decking was ordered with next day delivery on 6/24. The next day we received nothing. Called and was told their delivery truck was broke down and they were using Uber. UBER??? The driver showed up in his car to pick up 57 16' boards. No phone call to inform me. I called and I was assured it would be delivered Friday. Friday arrives and nothing. Not even a phone call to let me know it's not coming. I spoke to the manager and was placed on hold while he contacted the delivery company they were using. I was told by said manager that he was assured the delivery would be on Saturday between 10:30 and 2:30. Guess what? Still nothing. Not even a call.

We contacted Lowe’s about having a fence installed. They sub the work to a company called Ergeon near Philadelphia Pa. We called Ergeon and had an appt set up for a video call. I work nights but stayed up to do the call. They didn’t call. Almost 40 mins later I received a text saying it was cancelled. I tried to call to speak to someone and the lady who answered told me nobody was available. About a week later someone contacted me from Ergeon saying they were sorry and we set up another appt. The appt went through and we made a payment for half of the amount due which was almost $8,000 for 278 linear ft of fencing. We were told an installer would come take measurements and talk to us. We received an email from Lowe’s with a different time than what we were told so we tried to contact Ergeon. 4 texts to a number they told us to text for questions and 2 calls and no response. Finally a guy text saying he would call within the hour, no call.

I bought a new storm door and thought I needed a second closing device. I installed the door and did not need the second closer. However I sat on it for several months and then tried to return the unopened package. Problem was that it was over 90 days and no returns accepted. Very disappointed in this policy as I have made many purchases at this Westboro, MA store.

I paid $10,000 for quartz countertop to be installed in my small kitchen. I was left with plugs hanging out of the wall, damaged exposed drywall, and sloppy seams that should have been a solid piece of quartz. No response from Lowe's to many emails and phone calls. The store assistant manager seemed concerned but still no help.

I had purchased a set of metric and SAE combo ratchet wrenches with pivoting head several years ago. This is Lowe’s Kobalt brand with no hassle lifetime warranty. However, my 19mm ratchet part broke. Lowes convenient no longer carry single replacement wrenches and no 19mm in any set. I was told there was nothing they could do to remedy the situation. So much for their BS warranty. So I’ve gone to Home Depot for a replacement. Bye, bye Lowe’s.

My experience with Lowe's Home Centers proves they will weaponize the settlement process to hide installation negligence. I purchased a GE refrigerator (Model GZS22DGJWW) expecting a guaranteed December 2024 delivery. Instead, Lowe's forced months of delivery cancellations, finally leaving the unit uninstalled in February 2025. Plumbers assigned by Lowe's committed critical errors, causing a water leak that warped my hardwood floors ($4,404.00 in total replacement damage) and forcing me to pay independent repair bills of $225.00 and $300.00 to stop the leaking. Lowe's corporate office ignored two certified legal demand letters.

I purchased a washer dryer combo from Lowe's and paid for professional installation. The unit was installed on June 8 and was represented as working properly. When I first used it on June 19, the dryer did not work. Lowe's sent a technician who confirmed the appliance was defective and needed to be replaced. Despite their own technician diagnosing the unit as defective, Lowe's refused to exchange it because it was outside their 48 hour return window.

Senior citizens beware ordering large products from Lowe’s when ordered online. Lowe’s does not take the responsibility for pick up of damaged product. Ordered a new toilet which arrived in pieces and became my responsibility to get it back to a store. It is up to us to arrange transportation back to a store. Then wait for our account to be credited.

We want to give a huge thank you to Wyatt, the Sales Floor Manager at Lowe's. As new DIY homeowners, we have a lot to learn, and Wyatt has been incredibly helpful, patient, and kind every time we've needed assistance. He took the time to walk us around the store, help us find the items we needed, and answer all of our questions. He also helped us locate sale and discounted items, which we really appreciated. Wyatt's knowledge, wisdom, and patience have made a big difference and given us confidence to tackle home improvement projects ourselves.

Ashley, the supervisor at Pompano Beach, FL. Lowe’s, was so helpful! She had a smile and was willing to go out of her way to answer my questions and help find what I was looking for. I just cant get over her helpful manner with a friendly smile. She is an asset to Lowe’s - thank you nice Ashley!!

Unfortunately, this is the worst delivery experience. The delivery driver called and stated that he would be here within the hour. After an additional two hours, I received emails and texts that the items were delivered. Clearly, they were not here and no items were delivered. Calling the driver back was a mess, he pretended to speak Spanish and have a "friend" interpret the conversation. I called and chatted with Lowe's and did not receive a resolution - only given the runaround with people continuing to state that the items were delivered. My purchase was 25 boxes of porcelain title - if it was here I would have seen it. Also, about 3 hours after receiving notifications that the items were delivered, the truck shows up. I will never order anything from Lowe's again. Poor customer service and poor delivery experience.

The staff is poorly, trained, and the company doesn’t care. I am told they read a book for a day and out on the floor. I have a charge card and ask them to tell me my balance. All the employee could get was my card was declined. I wanted to pay my balance off, but the employee was not trained enough to be able to do that. So I went into the store, bought a few things, went the register, ran my card. It of course, was accepted, and that was it. Went back to Customer Service to try to get my balance and again was told my card was declined. Declined from what? I asked for the store manager and the managers was too busy to come out over the office. I have no problems with this kind of thing at Home Depot or Menards. But it’s always an issue with Lowe’s and it takes two days for their computer system to add your last purchase. What an outfit!!

I will never shop from Lowes again. We just bought a brand new GE washer dryer set that was delivered at the beginning of this week, and it's throwing error codes and stopping at least 50% of the wash cycles. They won't exchange for another brand even though we just received it. Terrible customer care. They charge for a new unit and you end up paying full price to have to go through the manufacturer for a refurbished product. I would have paid to have my old unit fixed instead of buying a new set if I had wanted a refurbished item. So disappointed in Lowes; they have lost a customer for life.

I would NOT recommend Lowe’s to ANYONE. I’ve never ever had such a bad shopping experience in my entire life. I have had an ongoing issue with an online order for a $600 grill since May 25, 2026. Each week, I call, am made promises, receive multiple emails regarding my delivery, receive the automated phone call regarding my delivery, only to get another email the day of delivery rescheduling to the following week. This has happened between the Deptford, NJ store and a Philadelphia, PA. I’ve spoken to the Corporate customer service people for 2 weeks and I get no answers other than, “we do not know what happened to your grill.”

My wife and I recently embarked on a rather complicated project which included completely removing our deck and building a new one. We decided to stop at Lowe’s and get a feel for the materials available and costs associated to a project like ours. As we entered the store Lowe’s pro sales specialist, Tony Pisano ask if he could be of help. It was certainly our great luck to have had this chance meeting because he has become an unbelievable source of information and guidance. he simplified the composite board menu available to us and helped us make the right choice. He also suggested other materials that would be needed with this type of wood. He helped find the best prices and delivery options available to us. His advice has resulted in our saving quite a bit of money and knowing that he is only a phone call away if we have a concern is a real confidence builder for us.

I scheduled a whole house measure for carpet installation, which they scheduled two weeks out do to their availability. Never heard a word about it after that, so I called the day of just to confirm it was still on. They assured me it was still on within the 4 hour window I agreed to. I had taken time off to accommodate this appointment. Shortly after the confirmation, the technician called to reschedule the measurement. Think twice before rearranging your schedule - they are not committed to customer satisfaction and there are many other options to choose from. The company they use to measure is East Coast Flooring & Windows.

After weeks of dealing with this order, my biggest takeaway is that poor communication and lack of follow-through appear to be part of the culture at the Kent Lowe's store. The delivery delay was frustrating, but delays happen. What should never happen is changing a customer's delivery date without notification, failing to return calls, repeatedly promising updates that never come, and forcing customers to spend hours chasing information about their own order.

I ordered a hose and was given a delivery date and it didn't show up, five days later still no delivery. Spent forever waiting for a live agent who was no help. They tell me they cannot cancel because it's in transit from the vendor yet it hasn't shipped. I will never buy anything from Lowe's again. If they can't stock a garden hose and deliver it when they say they will then it's not much of a home improvement store, I finally got the hose I wanted at Ace Hardware where they actually have garden hoses in stock and they have the consideration to say on their website that they have it in stock instead of trying to sell things they don't have. Don't waste and time dealing with this poorly run company.

Stephanie the head cashier at Galax Virginia store when beyond service, first I purchase a $163 blinds had trouble at self checkout another staff help me but had trouble when I got home I was charged 2x. Call store spoke to Stephanie she resolved issue quickly. When got home and open box did not have brackets, return to Lowe's ask floor employee to get brackets from another box he said the manager wouldn't approve, went to front store she talk to manager they then open another box got brackets from it. If it hadn't been for Stephanie I would have to make a 30 mile round to return the first box. She help me so much. She is a wonderful employee. Couldn't thank her enough.

I have spent 2950.00 day before yesterday. An employee in lumber helped me after 2 walked by and looked the other way. Had to sort to find straight lumber. Today I spent 45 minutes looking for 12, 2x4x10, then 15-20 looking for …6, 2x4x12. I know it’s must be tough buying lumber. Maybe someone could sort all the rejects from other people and sell it to someone who is not trying to be a craftsman. Store 1134. Transaction ** on 6/12.

I thought I should write a review so people would know how terrible Lowe's installation services really are. Once I got on the reviews, I now understand that people must already know! The average review is 1.8/5 stars. Well, it should be lower than that. They should pay me for working with them! I am currently $1500 in the hole and still do not have an installed door or an uninstalled door for that matter (the door is reportedly sitting in a store in the wrong city and has failed to deliver twice). Installers have cancelled because there is no door. I just got off the phone with someone "working from home" who was trying to find the location of my door (what store in what city) so I could go "deliver it myself." Lowe's had to measure my door at least three times. Then they ordered the wrong door. Then they ordered the right door but delivered it to the wrong place. Then they failed delivery again and again.

Would not recommend ordering anything from this store. Was given a delivery date of 4-6 weeks out. My countertop is supposed to be here tomorrow over 8 weeks later and after the delivery date has been pushed out a number of times. Talked to corporate and they refuse to do anything for the severe delay. They not once called me. I had to call numerous times to find out when it would be coming. Worst customer service experience I have ever had.

I placed an order online for a Lasko fan on Lowe’s website on June 11th at about 11 PM. It would be delivered June 17th. I looked for the same fan on Amazon and it was a couple of dollars cheaper and could be delivered to me in two days. I went on Lowe’s website to cancel the order and, even though I had confirmation that the order was received, the website said it didn’t exist. Customer service was closed. I called today June 12, 2026 at 10AM and was told they could not cancel the order. I could receive the order and bring it to the store to return it. I asked to speak to a supervisor and was told I could not speak to a supervisor. I called my credit card company and was told they could not decline the payment as it was pending and I could not dispute the charge until it cleared. Meanwhile I have to wait 5 days before it gets here and then drive 59 miles to return it?! Never Lowe’s again! Never!

​As a military family that has trusted Lowe’s for three generations, we are incredibly disappointed by a complete breakdown in service, communication, and oversight regarding a recent storm door purchase and installation. ​On April 11, 2026, we ordered a storm door with a built-in dog door, including Lowe’s-coordinated installation, with a 3-week delivery quote. The third-party installer never contacted us to schedule as promised. Instead, we received a text stating the door arrived and installation was set for June 10, with no time slot provided. Multiple follow-up calls and voicemails to the installer went unanswered. ​On June 10, we were told at 1 PM the installer would arrive at 2 PM. No one showed. Soon after, the third-party company texted that the appointment was rescheduled for June 12 with no explanation. Moments later, the actual installer texted saying he was on his way, finally arriving after 3 PM.

Bad bad services. wrong installations. Delayed delivery and installation and Employees attitude. We order to ALL family and friend CANCEL credit account. Mandatory.

I purchased a package from Lowe's online for my rental. It came to approx 1750.00. In that package was a fridge, a stove and a microwave. By mistake I must had purchased 2 microwaves and the second was wrong color, which may have been my fault. In any event, I returned the one that was wrong color. Purchased a new one. But I told Lowe's that I was charged for an additional microwave which I never even received. They told me I had to call Lowe's online because that's where I purchased it. I called few times. They said a manager would call back. Never did. Called again got same answer. So I got fed up and I called my credit card company to reverse the charge. They did. What horrible customer service.! Even the delivery guy said I was charged for 2 but he only had one. Not ordering from Lowe's anymore! In my opinion the Lowe's store could have helped me! They blew me off too.

If I could give 0 stars, I would. Second delivery with Lowe's and theyve managed to botch them both. The first one was missing things I paid for, and it was a bigger battle than it should have been to have the error corrected. The second error, the entire delivery has gone missing. Simply missing. No one at Lowe's can tell me where my washer/dry and lawnmower are. Unbelievable.

Do not expect any customer service once you pay in full. We paid for our countertops, they made the template and will not return phone calls, we have no countertops and no refund. We ordered on 4/12, template was made 4/16, we received an email stating once we paid in full they would call to set up installation paid in full 4/20. Now I call weekly, they say, "We will call next week." Finally told it's not even in production so demanded a refund. They said they had to call me back. Still waiting and checking my credit card. They have not refunded and keep sending me to a voice mail when I call.

We made the terrible, terrible mistake of buying a Bosch dishwasher from Lowe's and purchasing an extended warranty. Two weeks after the warranty expired, so did the Bosch's control board. It turns out that it's not just bad luck - there is a known practice in the appliance world that manufacturers deliberately give big box stores their most defective products, with the assumption that big box store customers are more likely to suck it up when their expensive purchase fails. Lowe's was (or should have been) aware that Bosch settled a class-action lawsuit due to their use of defective components in their appliances, but they still sold us one without any warning. So in my opinion, Lowe's deserves to be sued as well, because they're knowingly selling defective products and passing the downside on to their customers. Let the buyer beware, as they say - I agree. Don't buy your appliances from Lowe's.

I placed an order for cement & paid for delivery. Delivery was set for 2pm. I'm paying someone $50 an hour to mix & pour it. At 2pm when still not delivered I looked at order online. It now says delivery today with no time. I'm paying a guy $50 an hour to sit and wait. (I couldn't catch him before he left to come to my home & I don't think it's fair not to compensate him when he shows up.) I called store. They said the 3rd party vendor hasn't picked it up yet. I tried to remain calm & say that the Lowe's site doesn't mention anything about being dependent on 3rd party vendor. If Lowes can't follow through with delivery time when order placed then they shouldn't give a delivery time. I paid for the privilege of being "screwed".

Terrible. I ordered a storm door for my house, and they processed and sent in the order, and the day of installation, the installer saw that the wrong parts were shipped. So, they cancelled that day, and put in an order for the "correct parts". This was about a month ago. I have received no updates from them and have called numerous times asking where things stand, only to be told that they are waiting for someone to say if the parts are in and that they have left messages with various people and departments. I will be cancelling my order and getting all the money back I gave them. Never again with Lowe's.

BUYER BEWARE. If you plan on getting anything huge or whatever delivered and you're unsatisfied? Good luck getting your monies back because we finally did after a month fighting tooth and nail. Poor customer service. Worst ever. They want your money but getting it back is another story. Called the 1 800 number. That was a awful experience, hang ups, no communication, long holds and waiting for a manager was a 20 minute hold and no help. We ordered and they wouldn't deliver it to our yard so we declined and trying to get back almost 4,000 was awful especially to retirement folks like us. Finally after I threatened to call my lawyer we all of a sudden got it quick. Suspicious.

I am writing to express my frustration with a recent attempt to return a defective window air conditioner purchased online from Lowe’s. I bought the unit on April 1st while remodeling a bedroom for my wife, who has stage 4 cancer. I did not open it until May 27th, when the room was finished. When I turned it on, it blew only hot air, and when the compressor finally engaged, it immediately tripped the circuit breaker twice. Clearly, the unit is defective and unsafe.

Abysmal. I ordered a washer and dryer together, and ended up with an electric instead of gas dryer (that part was partly my fault - although I filtered my search for gas dryers the first one that popped up was electric, and I added it to my cart without double checking). The delivery guy, who was very good, my complaint isn't about him, let me know and called the warehouse and had me speak to a guy on his phone who said they were getting the gas one sent out and there'd be no additional delivery charge.

We recently purchased a dishwasher from Lowes, big mistake. Had I done my research, I would have refused their installation contractor. From the start, more than 1 hour late, beyond the delivery window. The installer's first complaint was we had a one butt kitchen. His second complaint was the electrical connections on the old dishwasher were crimped. How dare they crimp connections 23 years ago. Yes, the old machine was fantastic but beginning to have issues.

Purchased a $1500 laundry center with installation parts and delivery. They delivered the first one and left before it ran a complete cycle, it was defective. They delivered a replacement 2 days later but refused to install it. They said they do not install into closets (it's a laundry center closet with all hookups). They said 1st crew shouldn't have installed it. Told them to take both units back for a refund. They refused to leave any paperwork and got belligerent with a 76 year old women to the point of her having to call the local sheriff. Went to the store to report this and they were nonchalant stating that it's a "3rd party delivery" on the bad things and it was part of the Lowes family on the good things. Got a refund and went to Home Depot got the same unit for $180 less, installed and happy. WE WILL NEVER SHOPS AT LOWE'S AGAIN!!!

Lowe's do not have an Home Improvement or Installation service. The customer contracts with Lowe's based on their advertised services. Low'es then turn you over to a third party to do the work. You are not informed in advance of who will actually perform the service. I purchased a toilet online. When I was making my payment, I was informed of their installation service for an additional charge. Easy decision, buy the toilet, have it delivered and installed. I was informed that within 48 hours, I would be contacted by the installer. Within the 48 hours, I received a text msg from THUMBTACK, to pick a time. Initially I thought it was a scam. After researching Lowe's installations further and that they contracted their installation to third parties, I picked an available time, I was only offered one date.

I bought a GE electric dryer model GTD48EASWOWB, delivered and set up on 8/13/24. I bought their Assurance extended warranty 9/5/2024. Today, June 5, 2026, I called to let them know that the metal part inside the drum is rusting and needs the defective part replaced. They said it isn't covered and there isn't a grievance department to leave a complaint. Things that are covered: mechanical breakdown, "wont" spin, cosmetic parts?, preventive maintenance. Only 50 percent off these things. Never buy the warranty because they will find a way to deny any claim, small or large.

We called and set up appointment for our fence to be installed. We live in Live Oak Tx. We informed Lowe’s they need to follow all guidelines (Permits). We were very specific about our fence in detail. The person we spoke to said he understood. We wanted certain nails, type of wood, etc. The day of the install and the workers came and started taking down the old fence. I asked them where was the permit that needed to be posted and they didn’t know but kept going with the work.

Unfortunately there’s no option to give zero stars. I’ve ordered cooking hub for my rental property back in April. Paid for delivery and installation. First salivary date to the store was supposed to be within 5 days. Then Lowe’s scheduled home delivery and installation for June 4th. I called numerous times to make sure they would have my tenants info to update exact time of installation. No one called them, no one called me and installation never happened. Stay away from Lowe’s and their services.

Please be aware if you purchase a New Age product through Lowe's that the Lowe's order number is not accepted by New Age. I ordered a New Age outdoor grill and cabinet system. First it took over a week to be delivered and then was severely damaged, it took another week before delivery. The product came missing parts so I contacted New Age who declined to assist because they could not recognize the order number. Copies of the receipt were sent, called Lowe's and their rep tried to resolve it with new age customer service. We concluded that the parts would be sent. Shortly thereafter New Age emailed me stating they could not send out the parts because of the order number and that I would have to get Lowe's to assist. I am only asking for a few screws and shelve clips, can you imagine if it was related to the grill?

Purchased an appliance online - one issue after the other, mostly with the horrific "install" department. No converter, then converter is discontinued and I cannot purchase it, then had to purchase from Amazon, then told they were not responsible if said Amazon converter failed because I didn't buy it from Lowe's. Purchased gas dryer on April 17, 2026 - item is STILL not installed. 3 wasted scheduled install appointments, one rude nasty installer who damaged said dryer and it had to be replaced; now another appointment scheduled which means yet another day off from work and another 12 hour window in which to sit and wait; NO ONE helps fix anything; NO ONE at LOWE'S resolves anything; everyone just passed the buck and wipes their hands of the mess they've made; the Install department is completely useless; I've contacted Corporate who couldn't be bothered and just referred me back to the useless install department;

Absolutely horrible customer service experience. Was mislead by the agent in the store and sold items that were not necessary for my installation and they refused to refund those items despite being unused. They dropped the unit down my stairs and gave me a very small discount that is not reflective of the damage received. The agent on the phone mentioned substantial damage after reviewing the pictures but was unable to give me a substantial discount. They are completely unwilling to make the situation right and now I am paying for a damaged dryer. Go anywhere else but Lowe's.

Extremely poor manager service with delivery issue. Delivery late. As per manager Denise. Lowes has no control over outside delivery, it is run by a outside company. So lowes will take your money but will not help. Boardman, Ohio. Lowes

I’m not even done with the install yet. This experience leading up to the installation has been absolutely terrible. 4600 for a back sliding glass door. Lowe’s notifications for the door delivery said June 2 delivery date item description “overcharge undercharge” and a patio door arrives June 2nd. The delivery driver tells me he can’t take the door down the side yard. The door didn’t have any handles and it was heavy. So I get a call from my wife shortly after saying they’re taking the handle off so they can lay it on its side. Just today I found the screws in my driveway. They just left them!!! My wife parked right on top of the screws. I didn’t see them until I was moving the cars out of the driveway. I don’t think I’ll be getting anymore installations from Lowe’s in the future. Any homeowners that want to have a decent experience should not use Lowe’s EVER. If you’re up for frustration and high install prices LOWES is the places.

After a few emails & sending pictures, they are going to help me in getting another door. I really was shocked with the outcome. But I am so appreciative of the outcome. I would recommend this company to everyone. Now we can finish our project! I will gladly give a 10-star review if I could.

I bought a upper end KitchenAid dishwasher 5 months ago for about $900. It recently stopped working entirely. When the warranty support technician inspected it, he said either the User Interface board or Main electrical board had failed and it would have to be ordered and that these parts fail CONSISTENTLY ON RECENT WHIRLPOOL PRODUCTS. This involves an additional 10 day wait. I asked Lowe's to replace the dishwasher with a different brand and they said I would have to go through the manufacturer. So, Lowe's customer service policy is to sell poorly made equipment, take significant money for it, and leave it completely to the customer to resolve issues. Done with Lowe's.

This is my first time purchasing with them. I have never had a company delay in shipping my product this many times. Each customer service rep gives you a different answer and escalating does no good. If I would have sold my original appliances like planned, I would have been screwed.

We have been fighting with Lowe’s since our refrigerator was delivered in April. It leaks water out of the filter housing and as a result, we can’t use the ice maker or water function. We have talked to manager at the store and received no help, now she’s ghosting us. Her name is Brenda. They sent out two delivery guys to “repair” it. The guys were as confused as we were and stated they had no idea how to repair it. This is the worst customer service I’ve experienced considering I dropped almost $4000 for new appliances at Lowe’s. I’ll never so much as buy a single nail at any Lowe’s store. Lowe’s will not treat you fairly or stand behind what they sell.

Awful experience on a gas dryer installation. Installer did not speak English! Left without finishing the job. Left me the vent, clamps & aluminium tape. And don't bother getting any help on a review. It's a joke! Never use them again. Go local.

The "red" mulch is brown. The red mulch is not red. The manager at Lowe's in Largo would not compensate me for the mulch that was not near the color it was supposed to be. I have been buying mulch from Lowe's for over 30 years. I run a landscaping company. My customer is not happy so I am not happy. See the pictures: one is from a previous year and the other is from today.

A friend of mine had two guys come to his house to deliver a refrigerator..They doubled parked in the middle of the street (when there was plenty of parking), didn't even bring a hand truck into the building and told us that we would have to remove the screen door for them to remove the fridge. While we were removing the door, the two guys were complaining that they been there too long (a total of approximately a half an hour). As we got the door off and the guys left and got in their truck. The definition of lazy workers! You could see that they realized that the removal of the fridge which was a two door wasn't going to be easy and that they were looking for a reason not to do their jobs. On another note, two workers choosing not to speak English once questioned was suspect. DO NOT USE LOWE'S DELIVERY SERVICE!!!

Ordered a $3000 fridge that was to be delivered last Friday. They said they couldn't get the truck down our driveway. Rescheduled delivery for today. They just called and refused to deliver today. Now they say it'll be Wednesday. Does anyone have a good work ethic anymore?

Called the store to get a quick idea on how much fence panels are? I was told customer service couldn’t help me. They would transfer me to fencing and left me on hold for 15 minutes.. Never transferred me anywhere. I hung up, called back then was transferred to the garden center. Hmm the guy told me that he doesn’t normally do that because he’s in the garden center outside. He said, "Let me see if I can find someone in fencing that can help you." He didn’t understand why I was transferred to the outside garden center. Me either.. That should be simple. He then came back on the phone and said “Oh I was told by customer service that we don’t do that over the phone.”

I'm finally reviewing the Yuma, AZ Lowe's after the third time they've failed basic customer service. The first time I was given bad advice by store personnel causing me to have to return the product which is a hour round trip for me (not including the hassle of returning a product). The second time I purchased a grill with assembly and curbside pick-up, it was not assembled; I ended up waiting while they tried to quickly assembled it.

Lowes Brandon Hwy 60. Tito employee is the BEST. I'm a 70 yr old woman who needed an electric lawn mower. I purchased one, took it home, couldn't assemble it, brought it back, customer service sent me to Tito, who showed me the instructions were misleading, it didn't need blade assembly, and showed how to work the mower. I'm extremely satisfied.

Jessica ** is an OUTSTANDING CASHIER! It was a busy Labor Day Weekend, and Jessica was a lifesaver to us old folks! Everyone was too busy to help us, and Jessica came to our rescue! So very prompt! Kind! Helpful in all our needs! Very courteous! Thank You Lowe's for having an OUTSTANDING Cashier named Jessica **!

"I am extremely disappointed with the customer service at this location." I visited on 5/29/26 and when trying to pay I had forgot my Lowe's Pro card. The person at the register called for help and a young female manager showed up and very rudely told me she could not do anything, she said I needed the card. It had happened before and I had no problem pulling up my account. I finally paid using my Amex card and decided that this was my last time buying at this store and at Lowe's. Period. They have the worse customer service in town. We really need a Home Depot here. Not only that, but they also have absolutely the rudest people working at this location.

I ordered a Char-Broil 22-inch portable gas griddle from Lowe's online. I took advantage of their free assembly. 4 days later when it was due to be picked up, I called to make sure it was ready and assembled. When my wife went there, the product was NOT assembled. The manager said the person who puts these together wasn't in today. Well that didn't sit well since I was specifically told that it was assembled! So we took it home to assemble it ourselves. This was very inconvenient to go through due to other things. But what bothers me the most is that I was told it was assembled. So why the lie? This is incompetence and false advertising.

Just had a refrigerator I bought at Lowe's delivered. I was told it would be installed only to have them say they couldn't hook up water line, even though I was told they could. They didn't help with installing drawers, and I was told by lady at Lowe's to read owner's manual. Unfortunately, there was none included. The deliveryman was rude and not much help. My son-in-law had to hook up the water to it. I've bought appliances from Lowe's before, but no more.

Ordered grass seed, it was lost in transport, spent hours working with customer service, hung up on and then got a solution that resulted in waiting weeks more. Too late to use the seed. Worthless for home improvement.

The special financing is terrible. Spent a lot of money on fence. On credit 18 months wanted payment 20 days later. Suppose to give you thirty. Always bought from Lowe's. Never had this experience. Everyone gives you 30 days. Billing cycle ends on 15. Bought on 18. Didn't receive 'til 27. Usually don't charge 'til you get it. So be aware. They don't give you 30 days. And they are charging you for it before you even get it. Paying fence off. Never do business with you again.

Purchased several items from a contractor's materials list. Once the project started several items were not needed. I purchased from this list 2 gallons of clear sealer and only needed 1. All the items were purchased on April 13 2026. The sealer could not be done since we have had so much rain here in Athens and the contractor schedule was full with other projects. He squeezed me in just the other day. Put 4 coats on and only used a 1/2 of a can. I went online and did a return of the other gallon. No errors or messages stating that I only had 30 days to return. It sent me an email and told me to go to the store to return.

Overall a really solid experience at Lowe's. The product selection is great — found everything I needed for my home project without having to look anywhere else, which I always appreciate. The staff was helpful and approachable, didn't have to hunt anyone down for assistance which can sometimes be a challenge at big box stores. One team member in particular took the time to walk me through a couple of product options and helped me figure out what actually made sense for my situation. The only reason I'm not giving 5 stars is that the checkout line was a bit slow and one of the items I needed was out of stock, which was a little frustrating. But nothing that would stop me from coming back. Good products, good people — just a couple of small things that could be smoother.

Corpus Christi experienced some high winds recently, and that's when my problems with Lowe's began. It started with an online purchase of fence panels. I forgot some stuff on the order, so I stopped by the store to pick them up. While there, I thought I'd try to pick up my fence panel order. Well, that didn't happen. When I arrived, they said the order wasn't ready. They needed to pull it, and that wouldn't be until they got everyone else in front of me. The irony is, they were telling me that they were going to pick up 10 panels that weigh about 100 pounds each and move them into their little storage area in the store.

I bought a washing machine and had already been given $11,000.00 Lowe's credit card. Then it changed to $10,000.00 for no reason. When I purchased the washer, they said I didn't have a Lowe's credit card, thus charged my regular credit card on file. Because of that, I could not keep it for 30 days, which is offered when you pay with a Lowe's credit card. They are always right, and the customer is always wrong. Things change at the drop of a hat, and Lowe's doesn't let you know about any of these changes. I received an actual Lowe's credit card yesterday, and when I go to the activation area, the numbers they ask for, and I typed in the correct letters/numbers, you get an automated response to enter the correct letters/numbers, which I did. Lowe's has horrible real person chat as well as phone customer service. I have wasted entirely too much time with them. Lowe's has been nothing but a huge disappointment for me.

I ordered a vanity 2 months ago. They cancelled my delivery date 10 times on the day it was supposed to be delivered. After 2 months and many phone calls, I was told that it was no longer available.

Worst delivery experience ever. I ordered a fridge from Lowe's and paid for delivery and installation when they got there. They told me they could not install it and that I would have to disconnect the waterline so I did. They then proceeded to take my screen door off the hinge, remove my old fridge and place my new fridge in my kitchen on cardboard, which I told them to please remove the cardboard. They did not my old fridge was going in my garage and a spot that I'd showed them when they put the old fridge in the garage They placed it at the door and left it. Then, one of the delivery drivers was using a wrench of mine to do something with the fridge. I said that was fine. Just make sure he puts it back. He ended up driving away with my wrench. He left my screen door off the hinge and cardboard under my new fridge. Not hooked up to water and my old fridge in the middle of my garage. Not in the place, it is supposed to be.

No one staffing the paint department on the busiest day of the season.

We purchased a riding mower around the first of April 2026 for about $5000.00 and should have received about $60.00 in rewards but because of what Lowe's did we could not get the rewards and they refused to do anything about it. We talked to their customer service for over an hour (mostly on hold) and to the manager at the Altoona Lowes.

Horrific delivery experience. Two separate orders, one wasn't delivered at all in the 12-hour window and got a text afterwards with a $50 gift card (which doesn't even cover the delivery charge), and after calling customer service, they can't give a more accurate timeframe than another 12-hour window (and who knows if that will even show up).

It’s obvious Lowe’s does not care about repeat customers. Lowe’s has the worst customer policy regarding delivery! I recently bought washer and pedestals from Lowe’s. The pedestals were not in stock at the time so they needed to be delivered separately. Like most Americans, I work full time. Because Lowe's will not set up delivery schedules they do not let you know your 4 hour delivery window until the night before, so I had to schedule full days of PTO to accommodate THEM. For the second delivery (the pedestals) I was told on the date of purchase that my delivery date would have to be 2 weeks out, and they would schedule me for May 19.

I recently moved to Grove, Oklahoma and had the opportunity to visit the Lowe's store in town. Let's start with the 'not so great stuff" first. I know Lowe's can be busy at times, so I tried to do my best by going at a time that would be beneficial for me and the staff. I'm an elderly woman and I also brought a friend with me to help purchase items together so we wouldn't be there so long. I was wrong ...

I ordered bags of soil from Lowe's and twice they were delivered to the wrong house. The first order I was able to find when I drove around looking for it, I'm 69 so it's not easy for me to have to pick up bags of dirt. The second order I was never able to find, customer service was to look into it and get back to me. It's been about two weeks and still haven't heard anything (bought from Home Depot to finish my project). I will no longer shop at Lowe's.

I ordered two patio chairs from Lowe's online and they instead delivered two bags of rocks. I called customer service and asked them to pick up the rocks and deliver my chairs. They said I either have to load the rocks in my car and drop them off at a Lowe's or wait for them to pick them up, in which case I need to be present (to supervise the loading of the rocks, I guess?). The pick-up window is twelve hours. They also won't deliver the chairs-I have to get a refund, reorder the chairs, and hope they don't send me rocks again. Won't be ordering from them again.

This has been the worst experience of my life. I ordered 900+ dollars of lumber on April 25th 2026. Paid the delivery fee and set up a delivery day. That was changes a few days later, but ok, no biggy. Delivery came, (third party) driver set the lumber on my new concrete pad and bust two spots out of it. I was at work and wife didn't notice. When I got home and did inventory, 20 2x6x14 were missing. I called customer service and they set it up again for delivery the next Wednesday. Never came.

I ordered online a grill for assembly and pickup for the 8520 S. Hampton Rd, Dallas TX location. The online website said it would be done in 3 hours that day. I went up there to pick it up after waiting 3 1/2 hours. When I arrived it was not ready. I spoke with a manager (did not get her name but she was a very small woman if this helps corporate) and she said, "We do not have an assembler on Mondays. He always comes in on Tuesday." She was very apathetic and really didn't even care if I purchased the item or not. This is false advertising. If you do not have someone to assemble the product, then your website should not say that you do. I cancelled my order and went to Home Depot.

The experience was much worse than buying from Amazon. I ordered a 5-inch hex bolt and nylon insert nuts, but Lowe's sent me a 3-inch bolt and standard nuts instead. I called customer service and asked them to send the correct items as soon as possible while I returned the incorrect ones, but they refused to do so until they received the return first. For an order worth less than $5, the inconvenience and delay were not worth it. This experience lost them a customer.

My experience with Lowe’s flooring installation services was extremely disappointing. I purchased hardwood flooring, trim materials, and installation services through Lowe’s, and the kitchen/hallway hardwood installation resulted in repeated workmanship problems that continued for several months. The flooring had to be torn out and reinstalled after installation defects occurred. The contractor used by Lowe’s, Marc’s Flooring, returned to my home numerous times attempting repairs. Problems included uneven hardwood planks, visible gaps, damaged trim work, dents caused during installation around my refrigerator, and incomplete quarter-round installation. There is also still a loose hardwood plank that visibly moves when stepped on.

A little disappointed. The installer was friendly and courteous. My fault but I did the review before using the washer and dryer. Washer is great, dryer not so much. It was loud and seemed off. When I looked behind the silver vent tube was not attached at either end, and was flat as heck. Like he couldn't attach it so just shoved the dryer back. I have back issues so am now going to have to wait for my friends to get back from their trip next week to fix it. It is a complete pain to get ahold of anyone, especially after doing the survey. Will never do one early again. Very disappointed as to how it was left.

I was trying to order a Microwave online for delivery and have them "Lowe's" install it in my personal residence. I went online ordered it. Got a cancelation email. Tried to order it again, website said card was no good. Called my bank to find out what happened. Sorted everything with the bank. Went back online with the bank on the phone. I Attempted the purchase again. Everything looked good. The purchased got kicked back again. So I called my bank again.

Updated on 06/17/2026: Follow-up to my previous post about Lowe's Home Improvement. For anyone new here: I ordered a cooktop in February. After 3 months of delays, it arrived defective during installation, and Lowe's removed my perfectly working original cooktop in the process — leaving my family, including a 3-year-old, without a stove. This is what happened even after emailing the CEO and the Director of Customer Relations directly. Customer Relations did reach out, helped place a new order, and gave me a temporary cooktop. I appreciated that. But that's where the progress stopped — and this is the best they could do, even with their own CEO copied on the emails.

I had applied for a job at Lowe's in Huber Heights Ohio and when I showed up for the interview they showed me to an office near the rear of the store where I waited for 45 minutes to be told I had to come back tomorrow at the same time. I was a little aggravated, but I planned on returning. I got an email saying they had decided to pursue other candidates later the same day! They waste your time and make you think you have a chance at a job to just feed people a line of bull crap! This company is a joke. I wouldn't want to work for a company with such poor management anyway.

Purchased the best quality (also most expensive) carpet and best foam padding in July 2022. Now (May, 2026) I have carpet ‘bubbles’ throughout the home. There is no underlying issue (water, shifting of flooring, etc.). I’m very disappointed how this has turned out and the local Lowe’s there’s no available guarantee. I wouldn’t spend another dollar on anything from Lowe’s and permanently closed my account with them.

Placed an order in store 4/19/26. Was to be delivered on 4/23/26. Got a phone call night before telling me they don’t have the product. Asked if it could be on back order and was told no. Lowes doesn’t know when or if they will ever get the product. Canceled the order and went elsewhere! Fast forward and received bill for product. Called cc and disputed the charge and informed them they never had the inventory and order was canceled. Here it is almost a month later and they delivered it to address 10:30pm this passed Saturday 5/16/26. They just dumped it blocking tenants and the actual retaining wall blocks I purchased elsewhere. No phone call. Nothing. Just dumped it in my way. One pallet was put on the edge of a brand new driveway causing damage. Mind you they have zero customer service.

We were taken care of expertly by Marcanthony at the appliance department. We will always look for him for future purchases. In our experience he needs a raise. Victor and Deborah **

I am beyond frustrated and disappointed with the experience I had with Lowe's over what should have been a straightforward purchase. On May 1, 2026, I purchased a John Deere S120 lawn tractor and matching bagger attachment online, including paid assembly service. I was initially given a delivery date of May 5. On May 5, I received a text stating that “Delivery 2 of 2” had been delayed until May 6. Despite that message, only the bagger attachment was delivered — not the actual mower. This immediately caused problems because someone needed to be home to sign for the mower delivery. I rearranged my schedule and took time off work based on Lowe’s original 8 AM–8 PM delivery window. Then on May 8, I received another text updating the delivery window to 8 AM–12 PM, giving the impression the mower would finally arrive.

I ordered a set of bathroom accessories in champagne bronze and instead of sending what I ordered they sent like 7 black Pic pipes and after making 5 calls to customer service they refuse to correct the error, well actually theft at this point. I paid 77.00 for the accessories and received approximately 8.00 in pipes. I believe I was scammed by Lowe's because a blind man could see the difference in the two items. I called customer service 5 times to no avail.