Lowe's Home Improvement Reviews

A delivery date with no charge was finally sent up for January. Then Lowe's called to say if we wanted it delivered it would be $65. They corrected that error. The installer said two pieces were missing; we called Lowe's and said not in stock. Then they found 5 pieces in the stock room. What we needed was delivered by an employee. Installer opening flooring, and one entire box was damaged, and it was noticeable on the outside. Lowe's should have seen this when loading to bring to our home. Called manager; he had an employee again deliver this. My floor is now being installed, thanks to an installer who hung in there.

The dealings to get this floor in have been fatiguing and frustrating every step of the way.

Because of the warning we will return or dispose of the tree. Tree cost $178.00 plus tax. Don't know if Lowes will accept return and if disposal will be of any cost because of lead and don't know if any health problems will arise.

A few days after installation, we called the subcontractor and explained the issue and they came and polished with some liquid that area plus we noticed that they scratched it. The polished covered pretty much but after washing it with soap and water we noticed that the same area is going back to the original form without any shine and now the scratches are noticeable as well. We are convinced that the countertops came defective from the beginning plus we have an issue with the sink area where is not completele sealed and the wall back splash was too thick 3 cm as well.

I cannot wash clothes because they sour in the machine.

I can't describe any damages because I am still in shock that he could do something like this.

Loss of money, inconvenience of heating water on the stove to wash dishes and wash up. We had our new grandchild and daughter staying with us at the time, and hot water was a real important thing with them in our home.

The store manager contacted the Georgia Pacific guy and he also said this was a problem was with the contractor.They are both wrong. I told them the GP man was to come back to my house and look at it again as soon as possible and gave him my phone numbers so he deals with me now, not my contractor. I will not do business with them again if they do not make restitution.

It will cost us over $150 to repair our security system, loss of 2 days work, and if the flooring is not good as the first installer said, may have to be reinstalled.

Three men came and inspected the floor and offered me a new laminated floor, but even if I purchased the installation from Lowes they only offered to replace materials. I spent $5,000 on the project and I could not afford any further spending. Now, after 2 years, the floor looks really bad and I want to have it fix or replaced (just materials). I called Bruce and they request to have it inspected by Lowes first. They have some records form the inspection, but they claim they do not have any info that they offered to replace the materials. So now they refused to inspect the floor again.

Thought consumers should know of the LEAD problem.

I would not be so upset, except the same thing happened to my boss just a few weeks earlier, but for them they were told it was too late to reapply. I was given another address to mail my copies to - a total and separate rebate center as the one on my receipt.

I have called Lowe's Customer Service and told them of my further actions in reporting this. Incidently, I asked at the store, if I could just pay the $59.00 in cash and then send in the receipts for rebate. They insisted that it must be added to the charged amount - even though it is 6 months same as cash - if we didn't pay this off in 6 months, we would have interest on this $59.00.

Let me tell you, I all but grew up in a lumber yard and I knew what I was doing. I have a large group of female friends and we do the repairs, not our husbands or the males in our lives. Some might think this is minor - believe me it is not. I will be shopping at a female friendly store from now on.

The leaking sidelite has caused water damage to the surrounding carpet and subfloor. I have had to take time off from work to meet with the contractors, etc., during this ordeal while they attempted to resolve the issue.

By doing this, the work was not done on the first day. It cost me 3 hours from my work day and a damaged desk. On the second day 2 new workers were sent out and it took over 13 hours and they did not complete the work and damaged 3 walls.

I told Lowe's I did not want these subcontractors in my house, but they said I had no choice but to use them again.

Lowes did send out some people to do patch work on my new floor, but refused to replace the kick plate. The floor will never be the same. Insects and rain water comes in through the back door because of the big dent on the kick plate.

I normally shop at a store at which I started by purchasing household items (washer, dryer and kitchen counter) with the promotional "6 month no interest and no payment" credit card. Payment transactions were regularly made via the internet.

Near the end of November 2005, I tried to login to my Lowes account and I was not able to do that. I immediately called Lowes customer care at 1-800-445-6937 was informed by the customer service rep that the website might have a problem and I should try back in hour or two to login again. I attempted to login for over a period of 3 to 4 days to make a payment, and I was still not able to login.

Frustrated, I went in person to purchase more items and make some payments. The clerk at Lowes could not charge my Lowes credit card at that time and had to make several phone calls which went on for about 1 hour and she was still unable to charge the card. Further, she notified me that my balance is zero and that no payment is necessary. I asked why and she replied “you have purchased the bathroom items on promotional with promotional coupon” therefore the payment is not due.

A few days later I tried to login to the website again to check my balances and again, I was not successful. Shortly after that, I called the Lowes customer service again to make a payment by phone (automated service), followed the instructions correctly and inputted my account number to make a payment and the recording replied that the account has $0 balance. Immediately, I went to Lowes in person to the store # 1555 and discuss this with the supervisor I believe the gentleman name was Mike. The supervisor directed me to the customer service and the lady at customer service typed my account number and asks me for my ID, and she informed me that the account does not exist in that she was not able to get any information on that account number. Then she proceeds to ask me if I can give her any phone numbers that might help her find some information. I gave her 3 phone numbers she was able to see all the items listed but with no balance due. At that point she recommended that I call Lowes customer service 1-800-445-6937 and discuss this account.

Made a phone call to Lowes 800 number. They suggested I go back to Lowes and explain my situation, make payments because they were not able to find the account information and said “I apologize for the inconvenience”.

I did again the next day, same thing happen no balance no information on that account. At this point I demanded the customer service at Hawthorne take a payment regardless. I gave her my Washington Mutual Visa and told her please charge $500.00 and apply it to the account. She did by still saying “but your balance is $0!” The next day I called Lowes and I demanded to speak to a supervisor. After I explained all my efforts to get information on my account and making numerous efforts to pay my bill, and demanded and begged an explanation, she investigated the situation and told me my card has been in fraud alert and was reported stolen.

I had the card in my hand and still was able to charge it here and there since the day she claimed that it was reported stolen. This situation went on for about 45min to an 1 hour and the customer rep assured me that she will waive all the late fees and finance charges and she also noted that “I see you have made numerous calls concerning this issue, and I am very sorry you weren’t able to get help” and I asked her specifically “what do I do now if you guys report bad in my credit since this is a mistake and error is Lowes’ responsibility?” and she assured me that is not going to reflect on my credit since “you have been contacting Lowes in this issue and this was entirely not your fault”.

She also realized that they closed the account and transferred all the balances to another account and never notified me. I never called Lowes reported the card stolen nor did I lose the card. It was in my hand until that day I spoke to the rep and she suggested I cut it and throw it away since it is no longer valid.

At that point I requested if she can send me the new card and all the history of my statements. To my surprise, I noticed that my credit score was impacted and went down 75 points! I was informed that the credit went down because Lowes dinged my credit because of a late payment! At this point I called Lowes again the rep told me he was in “India”, I explain the situation and requested supervisor…after I waited 25 minutes on hold he transferred me to the US office (that’s what he said), and a lady answer the phone but hung-up immediately by mistake.

I have spent an inordinate amount of my personal time in an effort to resolve this problem which Lowe's created without satisfaction. I called the Torrance store #0250 met with the general manager and I explained in detail the whole mess. He assured me that he will contact the right person at the finance department and the finance department will call me back.

When no one showed up, I called and was told that Lowe's does not install on Sunday. I informed that manager that the installer called and arranged this time for me.

After over 13 weeks of waiting the kitchen counters were delivered, but are not the same as the ones ordered. They are of lesser quality. Lowes refuses to honor their agreement, and declined to extend refund on cost between what was delivered to what was ordered.

I had my own contracter. Mr. McBride, my contracter was to gut the kitchen 2 wks before cabinets arrived.

After a week or so in July, I called Lowe's about the delivery date.No one phoned me back. 3-4 days later I phoned Lowes asking for Peter. No call back. The next call I receive is Rick Espein from Lowe's telling me he has good news and bad news. The bad news is Peter's brother passed away (my kitchen designer) and my order got "lost or thrown away" and therefore was NEVER placed.

Mr. Epstein said he spoke to "management" and "they" said "call the lady and tell her the truth and see what she says". So I said, " Are you telling me to wait an extra 8 weeks for delivery? My answer is no." Mr. Epstein said he spoke to the manufacturer and put a rush on it, and "I will call you tomorrow". That never happened.

I went to the store and spoke to Maureen Degan, the area manager. Told her the story again. She would look into it. Never once heard from her again. Now no Rick, no Maureen, no Peter. I call and get Rick. I said "Rick I have not once raised my voice, flipped out, I have been very understanding and patient, you asked me not to cancel my order as I would have to wait another 8-12 weeks and you would do better. Now the best he offered was August 2nd to leave the factory.

The kitchen gets gutted, the order arrived and it was wrong. Peter came to the house as an emergency, looked over all the wrong cabinets, reordered the correct ones, they got shipped piece mail for weeks and they were wrong also. Called the store, Peter was transferred. My contractor contacted Corporate and they sent an email to the manager of the store Dominic Labeau who says "I'm sorry this is the first I've heard of this order, I have to look into it". Never heard from Dominic again.

Showed up at the store, he was at lunch. Eric Bergstrom called him and said Ms Vadala was here at the store to talk to you, he never came back. Next call is from Troy Dolan who says HE is the manager of the store and "Lowe's is extremely sorry, we will now stand by you like the telephone commercial where you have 1,00 people behind, that is going to be us with you Ms. Vadala." Never heard from Troy again!

Called corporate. Ronnie (female) at Corporate was very understanding. Phoned the store, put myself and Larry Steward on a 3-way and Ronnie asked me if Larry could "hand hold" my order from this moment on". I said yes. This was November! Now I get the District manager of the region Ragu. He and Larry Stewart are going to come to my house and talk about "hardship".

Stated, "We not only match prices, but we give 10% on the total, others only rebate 10% on the difference".

After weeks of research I put together my 10 appliances and took it to Lowes (they want to see the ads so they can price match).

1. Lowes model numbers are different than Best Buy, Sears, HD, ABT, etc. Therefore everything is "special order".

2. Lowes will not discount the 10% on not stocked - special orders. These appliances are only special orders because of the manufacturer giving different model numbers to each major chain.

3. Lowes cannot price match Special Orders of NON Stocked items.

I went on line to Whirlpoor and wrote down the appliance model number from their web site. I then did a search on these numbers for the prices.

The delivery men had neglected to do this after checking for level of the machine when they set it up. The machine still vibrates terribly and actually "walks" slightly. Has already moved itself sideways until it is flush with the cabinet for the utility sink.

We'd been assured that this model was quiet and did not vibrate. My laundry room does have a crawl space below it, but the floor is solid. What can I do to solve this vibrating problem. I need to wash throw rugs, but fear they'd cause extremely severe vibration. I've done loads from jeans to delicates and the vibration is bad for all types of loads.

He "insisted" that we set a delivery date, so we asked for January 23,2006. Approximately 10:30am on the 23rd Richard called to say the shingles weren't in and he could not tell us when they would be in, but he would find out. For the next two days, we called numerous times throughout the days to question when they would be in. He just kept telling us he didn't know. Mind you this whole time our roof is open, covered with just tar paper.

I called Lowes to speak with Curtis Turney in the flooring department at Lowes, who had sold me the flooring. Mr. Turney assured me "Matt is a great installer, I'm sure he knows what he is doing." I let the matter rest until Mr. Cass had finished the livingroom and part of the guest bedroom. A friend of mine came by to see how the installation was coming. She had just had flooring installed in her new home by another company and was familiar with the process. She asked me if it wasn't unusual that no vapor barrier had been placed beneath the flooring. Again I asked Mr. Cass it he was sure the vapor barrier wasn't necessary considering the chance of moisture coming through the cement onto the flooring. Mr. Cass stated "Look, I'm absolutely positive but I don't want you to worry. It will mean tearing up all of the floor we've already laid, but I will if it will make you happy."

I told him the issue was whether or not the job was being done correctly. Mr. Cass said "believe me, I've been doing this for a very long time, I know how to do the job right. I guarantee my work and so does Lowes. We aren't going anywhere, if anything goes wrong, we'll replace the floor for you." I told Mr. Cass that now was the time to make any changes, not after the job is done. I had to take an entire week off of work for the installation and I couldn't afford any more time off. Mr. Cass again assured me that the installation was being done in the proper manner and that I had a "special flooring" that didn't require extra moisture barriers.

This was backed up by Curtis Turney at Lowes who had given me a small piece of the flooring to soak overnight in a glass of water as evidence that the flooring did not "soak up moisture". The "soak test" was impressive and I didn't pursue the matter any further at the time.

I have since begun to notice small gaps forming in between the pieces of flooring and thought that strange. I went to Lowes to discuss this with the flooring department. Present during this discussing was Mr. Turney, and about five other flooring department employees. I spoke first to a gentleman in installation who brought me into this group to discuss my problem. Mr. Turney now states that a moisture barrier MUST be placed before the floor is laid and doesn't recall our conversation on the phone. The others present during this meeting were saying things like "Oh, Matt Cass, that figures, we've had problems with him in the past." and "He just doesn't care like the others do." Mr. Turney stated "he just didn't want to pay the extra for the plastic."

I was assured that Lowes would contact me with the manner they planned to correct this matter. One week later, I called Lowes and spoke with the store manager, Helen who relayed my message to Frank Millikin, Sales Manager. Mr. Millikin called me back the same evening (1/12/06) to hear what I had to say. After listening to the above, he apologized and said he would get Mr. Cass to come back and re-install the flooring correctly. I told Mr. Millikin that I would not allow the same installer who had purposefully done the original job incorrectly back into my home. Mr. Millikin said "I wish you would let him come in and make it right, we've already paid him for the job and it will be hard to get the money back." I told Mr. Millikin that it would have to be Lowes' responsibility to recoup it's losses, not mine!

Mr. Millikin assured me Lowes would "look into this problem" and get right back to me. Today, (1/17/06) I spoke with John Hess, installation manager for Lowes. I wanted to report that I was receiving calls (at least three per day) from Matt Cass who states he wants to come in and "fix the floor right". Mr Hess was not even aware of the problem, or of the fact I had requested another installer. Mr. Hess stated "Mr. Cass should be calling you to fix the problem he created. We would expect that of him." Mr. Hess also stated "we have no control over our installers, they are independant contractors, after all they are only human! Mistakes happen you know!"

I asked Mr. Hess what Lowes would do to make this right and he stated "sounds to me like you want money!" I had never mentioned money once to anyone I spoke to at Lowes.

I was billed for the $2300.00 for the price of the riding mower. I knew the terms that I bought the mower on and disregarded (no interest or payments) the bills that I received. Later I began receiveng calls on my "Overdue" payment on the mower. I explained (when called) that they were in error with their billing.

Finally after many calls from Monogram bank (Lowes) my frustration level peaked. I paid off the loan in full because of my total disgust with this greed/driven bank. Later I leaned that Monogram all the while was reporting my honest activity as dishonest...unwilling to pay...delinquent. I had trouble buying a house and was forced to settle for a higher interest loan because of THEIR deceptive credit biling and thus fraudulent reporting behavior.This is the unethical activity that thousands should be reporting about MONOGRAM.

Cabinets arrived on time, 9/15/05. My contractor pulled out the existing cabinets and disposed of them, after he checked to make sure all cabinets were delivered correctly. Contractor began installing cabinets on 9/16/05. Installed 3 and discovered that they did not fit. Checked computer printout from Lowe's with measurements and found out Lowe's contractor had measured wrong.

I called 9/17/05 and told Lowe's of the problem and reordered 3 new cabinets that would fit. Told they would contact me with the delivery date for those cabinets. Also told me they would refund detail fee ($70) and shipping fee ($160). My contractor installed the other half of the cabinets in the meantime, and rerouted the electrical in the kitchen.

After much "run-a-round" from Lowe's and finally having to contact Kraftmaid myself, I got a delivery date of 10/5 or 10/6/05. I called Lowe's on 10/5 and no cabinets. I called on 10/6 and still no cabinets. I continued to get the "run-a-round" on where my cabinets were. I went to the store on 10/8, and spoke with the manager, Candee. She did not offer any compensation until I asked, and said she would offer something when final cabinets arrived. She could not tell me delivery date still or why late. Lowe's called 10/10 and said cabinets would arrive 10/17. Cabinets arrived 10/17.

I contacted Lowe's customer care, credit department, and the fraud unit. The reps, Sarah, Dawn, and a supervisor named Kathy quickly acknowledged this was not my account and they had no information connecting me to this account. I was assured on 10-10-05 this matter would be cleared off my file at Lowe's and reported immediately to Equifax. I was transferred to Equifax and they also agreed to forward this information to me, my banker, TransUnion, and Experian.

I called that evening about picking it up. I asked the person how soon it had to be picked up and he said they would hold it for 30 days. I then told him my husband would not be home until the 20th, but, that I would get with my son and we would make arrangements to pick up the tub/shower within the next couple of days. The person said that would be fine, but, I would need to be sure and bring my sales receipt as they would need the PO# number to make sure I got the right tub/shower.

Finally, a manager came up and said my tub/shower had been sent out on a truck to a new home construction site. He then supposedly called the woman who was having the house built. After their conversation he relayed to us that she was going to go over to the construction site the next morning and check it out, then and call the store manager back.

Sometime before noon today someone from the store called my son. My son was told that my tub had already been installed in the woman's new home at the construction site, but that we could have the tub ordered for her job, which was different in that it was 36" instead of 32". He also said that although it was a more expensive tub, they would give it to me for the same price as what I paid for the one I had ordered, and they would even deliver it free. My son told the person he would get with me to see what I wanted to do.

We went back to Lowe's today at about 4pm so I could see this replacement tub. We asked for a manager and they sent a customer service rep, who did try to help us find the tub they were offering in exchange for the one I ordered. When he was not successful in finding it, we ended up having to look for a manager. We followed him from one end of the store to the other looking for this other tub. Finally, we ended up outside, where it had been loaded up on a delivery truck. On the outside of the plastic wrap of this aqua glass tub shower was the name "Trent Schmidt" written in black magic marker, in big letters. The tub was not the same style I ordered and it was too big, therefore unacceptable.

So, back to the bathware dept we went so I could try to figure out what to do. The options given to me were 1. to accept this tub that was supposedly more expensive, but was not at all like what I had to pay in advance for to special order and was the wrong size. 2. Re-order another tub or 3. Take a refund of my money. Option 1 was out...wrong style, wrong size, therefore wouldn't work. Option 2 could be done except I needed the tub/shower by the 20th of the month -- my husband only gets 10 days a month off from the 20th to the 30th, and he is doing this project by himself. The salesman in the dept said had no idea how long it would take to get it. It took 12 days for the first one, but he didn't think that it would be in by the 20th of this month. Option 3, the refund, would not solve our problem as we have to have a tub/shower, so I told him to go ahead and place the order.

What I want to know is how and why did my tub/shower with my PO# number end up with a contractor, if the receipt is required so that it can be verified to make sure the right person gets the right order? I realize contractors often have accounts with home improvement centers so they don't have to pay up front, and I have no problem with that. Still, that should not make them so privileged that the merchandise that they take out of the store is exempt from being checked any less thoroughly than for someone who has to pay in advance and show receipts at pickup time to make sure they are not getting someone else's merchandise. Nor should they ever be allowed to trade for merchandise ordered and paid in advance for by regular customers for any reason.

The other man's name was on his merchandise. Was our name on ours then? I would assume it was, after I had talked with the person about picking it up and him telling me it would be there for 30 days. The name Schmidt looks nothing like the name Francis and surely a contractor would know the name of the person he was working for.

So, the merchandise arrives on Fri, I received a call on Sat and returned the call that evening. We arrived at the store to pick up the merchandise at 3Pm on Monday and find that it has already been sent out on a delivery truck. And, before noon on Tue the merchandise has been installed in a new home site project.

I am very angry and very upset. I feel like I have been taken advantage of by the store personnel and the contractor. I feel like they gave the contractor preferential treatment at my expense, either inadvertently or purposefully, by not making sure the PO# was verified before the merchandise was loaded.

Did the contractor make his deadline at my expense? Did someone in the store help him get my order. Go figure! The other woman got her job done with merchandise that I paid for. Meantime I have no clue when I will receive my paid in advance, arrived and given to a contractor with a job to get done, replacement merchandise re-order. Or when I will be able to get started with my job. Who wouldn't be upset?

I have MS, and had two surgeries, and this was supposed to be over before any of my surgeries. I'm living out of six boxes because I have no shelves. It is very difficult for me since I'm using a walker to get around.

should have been received by the due date. I called Lowe's and explained that I had no problem paying a late fee or a surcharge, but that I found it ridiculous to get charged $1,165.14 (the back/owed interest) for a payment that arrived 72 hours late.

I got the runaround at the Customer Service Center and was referred to Monogram Credit Card Bank of Georgia. At Monogram, I still cannot get hold of a live person to deal with. I've been charged $1,165.14 and wasted lots of time wasted chasing after a REAL ANSWER, but don't have one.

Because we made the purchases on the account and had most of the items delivered later by delivery truck to our new home, we simply provided them with a detailed list with stock numbers, pricing, special advertised rebate information, etc. We never received store receipts for the bulk of these items because of the way we purchased them.

We later had several problems after delivery of the items with our billing statements. Not all the items received the 10% discount as agreed, and very few if any of the rebates were applied, resulting in total billings of approximately $400 more than should have been charged. We live about an hour's drive from the store location and made numerous attempts to straighten things out with the store management, but weren't successful.

In October of last year, we were assured by the store manager that everything would be redone and billed correctly, and that the store would rest the 12/month interest free period so it wouldn't end until November 2004. In November of 2003, we received all of the funding we needed to pay the card off completely as we had planned. However, we received a statement that was again in error and about $400 too high. We sent a payment equal to the correct amount (around $5,200) along with a letter explaining that store management was to have straightened out the issue with their credit/billing company. Still, we kept getting monthly statements showing a $400 balance, though we contacted the store and the credit center on numerous occasions.

Around May or June of this year, the credit center tacked an additional $400 on our account plus late fees, claiming that we had gone past the interest/free promotion period, and that instead of zero, our balance was now up to about $900. Furious and aggravated that we had spent all this time trying to straighten this out, with this result, we started getting phone calls from a "Monogram Bank of Georgia". We didn't recognize the name so I looked it up on the Internet, and the first thing I saw was multiple sites regarding the class action lawsuit against the company. When we looked further, we saw that Monogram was the Lowe's Credit Center.

After taking even more time to explain the situation, Lowe's Credit Center quickly admitted that applying the $400 interest was a mistake and took it off the account, along with late charges, and promised they would fully investigate the remaining disputed balance of approximately $400. They never did. They copied a series of statements and later said that I would have to work with the store again to resolve the discrepancies.

This month, my balance went from $400 to over $900 again with only about $100 or so in legitimate purchases last month. When I called the Lowe's Credit Center, the customer service representative looked up the information on our account and (after keeping me on hold for 25 minutes) came back and said "the balance is correct sir." I asked how my balance increased by over $500 when I only had purchases of $100 and she claimed that previous billing statements showed the higher balance, which is not correct. They were in the $400 range which was still in dispute.

The problems we have endured, the wasted time, and the threat to our sterling credit rating have made this an unending nightmare for more than a year. That is the appreciation we get for furnishing our entire home through Lowe's. There is a complete communication breakdown between the retail outlets and the people that do the accounting and billing and we're STUCK in the middle. They have refused to provide us with a single detailed itemization that would substantiate their claim that we owed them that additional $400, because we don't owe it! They want $1000 from us and we owe them a little more than $100.

Because of their errors, we have faced a lot of wasted time and frustration, multiple trips to the retail store itself, the risk of damaged credit, and fraudulent charges of approximately $800.

To start with a job that was scheduled to take approxiamtely 1 month has been going on now for 8 months ... and counting. We have been informed that Lowe's entire initial installation was botched up. None of the cabinet faces are flush and even caulk can't fill many of the mitered corner joints. Neither the sink or dishwasher fits. We went without phone service for nearly five months because the prewire-line was intentionally cut during demolition. Two live electrical lines were left hot lying on the kitchen floor for eight months until discovered by the new installer on his initial walk-through [he burned his hand upon investigation]. We have been without a garage (Lowe's work-site), kitchen sink, bathroom, dishwasher and running water on the first floor of our home since November 2003. To cut the story short, the entire kitchen will have to be gutted and reinstalled.

More than $12,000 worth of labor and over $20,000 worth of materials, fixtures, and utilities that have been compromised in some form or other. About $17,000 in cabinets and molding have been messed up. A $600 pedestal sink is cracked and a $200 faucet set broken. Approximately $400 worth of out-of-stock ceramic tile was broken on delivery. The loss of use, damaged materials, shoddy workmanship and severely extended waiting periods have already cost my household more than we had prepared for or agreed upon. This matter has progressed to a point where remedy has exceeded simple reinstallation.

I have been extremely patient with Lowe's with the expectation that they would make good on our contractual agreement, their promises and adequate compensation. However, it is becoming increasingly clear that Lowe's biggest problem is the failure to see where they are even at fault. Consequently, the entire $30,000+ project will have to be dismantled and redone.

I recently sent an $80 check to clear the dispute. But they ruined my credit, and never told me what the extra charge was for.

We cannot afford to take time off work to redo a job we have already done. We cannot lift this heavy assembled furniture by ourselves. And we cannot rent a truck again. Now, we have $2,000 worth of furniture that looks older than the furniture we replaced.

I called the subcontractor and was assured they would be out early Monday April 19 for installation. I sought this assurance since I had to dismantle my home office and clear the room for the installation. I waited till late afternoon Monday and then called the subcontractor. I was told they had sent men to pick up the tile at Lowe's, but it was not there. I later called Lowe's and spoke with a manager. I demanded that they get the tile and have it installed immediately.The next day (Tuesday April 20), I talked with a manager named Mario at Lowe's. He apologized for the problem and said the earliest they could have the tile was Thursday. He also said that if the tile did not arrive at the store, he would send a truck to Anaheim and fetch it. I was also promised installation on Friday.

Late Thursday, I spoke with Mario at Lowe's and he assured me the tile was there. I also called the subcontractor and he assured me he would have the installation performed on Friday. Late Friday morning, I called the subcontractor to see when his men would be arriving, and was told they didn't have anyone available for that day. At that time, they told me that the earliest they could install was Monday, April 26. I called Lowe's and spoke again with Mario who was again apologetic and assured me it would be done on Monday, extending into Tuesday.

Monday morning, I called the subcontractor and was told that while they sent men to get the tile, there was not enough to do the job. I called Lowe's and demanded to speak to the store manager (Rose Burns) to notify her I was cancelling the contract for nonperformance. Mario called me to apologize again. I informed him I was cancelling and expected compensation for the grief their incompetence has caused me. I also spoke with the store manager and was informed they could not compensate me unless I went through with the contract. I did in fact cancel the contract.

On October 5, 2004 we made another Lowe's charge for $1,065.63, with 6 months interest free, and payment was not due until March 5, 2005.

On June 8, 2004 we paid Lowe's in the amount of $2,048.66, the amount due for the 1st purchase due on July 5, 2004. This amount was the exact same amount on the billing statement. However, instead of Lowe's applying the full amount they applied a portion to the second purchase of $1,065.63. This caused the July 5, 2003 purchase for $2,048.66 to be charged interest from date of purchase, even though I paid it off in full and on time. How do you pay off a specified purchase when they apply a payment to a portion which is not due?

While I was technically not denied credit, I was denied sufficient credit to make the purchase. But they were perfectly willing to grant this amount to a man with the same financial history.

Since then I have made several payments online, specifying that the payment was to go towards the balance on the first promotional item. I did this so that I won't have to pay interest on that balance. Each time, however, Lowe's has split the payment between both promotions, seemingly in the hopes of forcing me to pay interest.

I called to complain, and spoke to supervisors who assured me that the problem would be taken care of. However, it wasn't, so I mailed in the next payment with written instructions for the payment to go to the first promotion as a payoff. They ignored this as well and split the payment again.

I am trying very hard to get back on my feet financially, get a good job and pay my bills. This is causing me a great deal of physical and emotional stress.

Neither myself or my family or anyone else I know made this charge. I have sent copies of transactions to MCCBG only to have them tell me their investigation into this matter is complete. I DID NOT MAKE THIS TRANSACTION AND WILL NOT PAY 182.08 FOR SOMETHING I DID NOT CHARGE OR AUTHORIZE. I closed the account as soon as they told me they could not credit the account. I still have a true balance of around 1300.00 which I am currently paying per original agreement. I have had the card over 10 years and have never disputed anything before this.

Mold is very unhealthy and our dog and cat track whatever into our home. We walk outside when weather permits without shoes. What are we being exposed to?

A million dollar loan on one of the houses we are building was scheduled to expire on Januery 28, 2003... Since we were not notified of the delay of the shower doors, we are now going to incur fees from the bank to extend the loan. [Even though the doors are now at the store there is not ample time for installation and bank inspection before the expiration of the loan]

Then I went to the customer service and requested to speak with the Manager in charge on that day and He called Mike and both refused to beat the price even though all prices were verified by the attendant of the Commercial Dept. Mike said that if I want to purchase that much to go where is cheaper and basically that was it.

I will never purchase any item on that store and I will never recommend anyone to purchase on that store. I will tell what happened to anyone I know. They are using and promising to beat the price on any item but they are not honoring them.

From 1995-98 we were part of a credit counseling program to help get our finances in order after several years of personal family problems. When we withdrew from the program regretfully we found out some very negative things about being part of the program. While we were part of the prgram and making payments that were agreed on with businesses they were continuing to turn in negative reports to credit bureaus because of reduced payments. We had several things show up as much as 24 months behind because we were making reduced payments. This was the reason we withdrew from the program to try and set out to catch up payments and improve our credit. the refinancing of our home and susequent pay-off of several accounts was approaching the end of a 3 year effort to this end, only to have Monogram pull this "trick". It seems that I the customer am at the mercy of whatever the business wants to do and it takes me years to get corrected what they can do in one day. It's disgusting and demoralizing.

On June 3, 2002, I received a letter from the Monogram Bank of Georgia stating that my account had been closed due to my credit score changing. I called and asked how they could cancel my account when I had done nothing wrong and my first payment wasn't even due yet. They stated that because I bought a home, my credit score dropped so after a review of my credit they decided to close my account. I argued that nothing had changed since I was approved by Lowe's. I was approved AFTER I had bought the home so they knew of this purchase BEFORE they approved me.

Now my credit will be adversely affected because they closed my account. How is it possible that they can close my account when I don't have bad credit with them? I am in perfect standing with them. Based on a "credit review", they are making a judgement about me that has nothing to do with my account with them. They also closed my fiance's account 2 months after he opened it for the same reason.

After 7 yrs the bankrupcy was supposed to be off from my record ... and not public knowledge.

We still have to pay interest from the bank loan. I feel like I can't use my kitchen properly. I don't understand how it can take almost four months and counting to put up one cabinet. When I have company over, I feel embarrassed that it's still not done and it still looks like a mess. I feel like I'm being ignored by them and I just feel really frustrated by this whole thing.

We ran this past an expert handyman, who said that wooden doors can do well in Northern Virginia if they are properly mounted and if they are protected with three coats of heavy polyurethane or other waterproof shield. He said Lowe's should be able to provide you with the right type of sealant for that particular door and he recommended using the kind that is designed for boats, since your climate is so humid. The door must be resealed every year or two.

In December I get a letter from Monogram Bank stating after reviewing my account they were lowering my credit limit to $500. My balance at the time was about $1250 because I had made some small purchases and I was making $20 monthly payments at the time. Now I find out that the credit bureaus show my Lowe's account as over the limit when I did nothing to cause this. Main office customer service denied this until I faxed a copy of my Eqifax credit report and then the response was there was nothing they could do that the decision was based on my credit file which, as I stated earlier, should have been better at this time than when the account was first opened.

This person then told me they "don't have an accounting department". Sure. I then explained the problem to her. Instead of trying to correct the error, she decided she would lecture me on sending 2 payments in the same envelope and proceeded to tell me that it was my problem and basically that it wouldn't be fixed. She told me that the bill even had a statement on it saying that you should not mail 2 payments in one envelope. I have just finished looking over my bill and there is no such statement on it. There is however, a statement addressing disputed charges. It states that they will not charge late charges on any amount in question and they will not take further collection action on an amount in question. It states that you must pay any other amount not in question. I have done that. And it gives me 60 days to question any mistake. I would say that I was well within that time frame. The problem with this statement however is that it is on the back of the portion of the statement that gets returned.

When he was alive he owned a Lowe's Home Improvement credit card in his name only with a zero balance. He had paid the account off totally a month or so before he passed away. We destroyed the card immediately. In February of this year, sixteen months after he passed away, Lowe's sent a bill to him for $25.00 for a credit card protection plan effective January 2001. They were called immediately by my brother who was instructed by Lowe's to write a letter stating that Dad was deceased and had been for over a year. A letter was sent immediately.

In March 2001, another bill arrived with a $10.00 penalty added making the total $35.00. I called them about this and after a very heated discussion was told that the account had been cleared. In April another bill arrived, more penalty charges making the total $45.00. As you can tell by now the bill is up to $55.00.

Last week a couple of forms from a probate specialist from a bank in GA. representing Lowe's is demanding to know all about my father's estate, who is the executor, death certificate, name of funeral home etc. I refuse to provide this info and will not as my father did not owe them anything when he passed away, his estate was settled over a year ago. He does not need credit card protection as he no longer will incur any expenses. On June 7th, 2001, I sent them a certified letter stating this and also that death records are a matter of public record. What can I do to get them to lay off?

This has caused extreme emotional stress to my 79 yr. old mother and this is why I have been trying to handle it. The mail is coming to her address in WV. addressed to my father. Also some comes addressed to the estate of my father. Lowe's at this point doesn't know my mother exists because her name was not on the account.

Death forgives all debts. Rebecca and her mother have no obligation of any kind to Lowe's or Monogram. If they wish, they can pitch the letters in the trash. Or they can write "Deceased" and have the post office return them. We think they should add an inscription advising Monogram to go to Helen Hunt for further directions. In short, they should simply remember with fondness their departed husband and father and forget about Lowe's and Monogram.