Lowe's Home Improvement Reviews

At the time I was placing a new floor in my family room and was preoccupied, I signed the agreement. The next day, I was reviewing the cost and the installation cost was now $178.38 per window. I called Jim and he told me that the increase was due to the level of trim around the windows and the installer said that it would be time-consuming and would take two and half days to complete the project. Well as usual, Lowe's screws up again. The order, I was told was placed on October 6th 2010. Lowe's messed up and the order was not placed until seven days later. Then, I got a call from the installer informing me that he will not be able to install the windows until November 29th 2010 due to his workload. I called Lowe's and talked with Janet in install and informed her that this was not acceptable because I did not want to be installing windows when the snow was flying.

Lowe's fortunately had another installer which was located in my home town and Janet made arrangements for the windows to be installed in a reasonable manner. I received a call from Janet and she asked if it was okay with me for the replacement installer to install the windows on Sunday. I said no problem. The installer did an excellent job!

I finally called the last store that advertised for this position to see if there was something I could do differently in order to get even an interview! The Hampstead, NC store manager Andy, gave me the name of the Human Resource manager Tamara. I called her once a day for a whole week. I left my name and number. Each time I called, she was either "out of the store" or unavailable". To this date, I have still not had any contact with anybody. Lastly, I would like to add that while I'm sure the people they have hired are good people, I have talked to some of them acting as a prospective customer. There is no way I shouldn't have been hired instead of most of them.

They said they would call me back and never did. This went on for almost a month and nothing has happened at all. I'm now dealing directly with the manufacturer and they are way more professional about resolving the problem. I wish Lowe's service people would have just been truthful and said "we are not going to help you at all, you're on your own." This would have saved me lots of heartache, and headache.

The problem with Lowe's at this location according to management is that this is not a problem, that the blinds were correctly installed even though they are different color shades. Therefore, they refuse to take any action. I'm supposed to dismantle the blind and bring it to the store so they can decide what to do at whose cost. I paid Lowe's for all the installation costs due to age constraints (85 years) which prohibits me from climbing ladders and other efforts required to dismantle blinds and bring them in for their inspection and determination.

I called back in a week, a girl tells me that it was sent to the wrong address and they got it back and said it will be another 10 to 15 days which is **** because I confirmed my address, twice. I don’t know what’s up with these people but they are full of ****. I can’t go out and buy another microwave until I get my gift card for the replacement of my old one. They couldn’t find a part to then they said it had to come from the manufacturer then it was back logged then they get the part, the guy put this part in and something else. He said that they will be back in a couple days. It’s just been one **** headache. I have 4 children and this has really been an inconvenience.

I have a Frigidaire freezer that is 30 years old and I have also had 5 Electrolux cleaners that have been really great. The Lowe's salesman only showed us one washer and one dryer. They also sold me an extended warranty from Lowe's, which we thought was from Frigidaire. They really take advantage of the elderly. Now what do I do? I am really stuck with these and they were purchased April 24, 2010. I would just like to take them and drop them in the middle of Lowe's and warn all of the other consumers.

I had to return some tape I purchased and wrote a check and receive Lowe’s card for $20.00 because the time had only been 4 days and I was going to spend the card amount. I have never been treated this way at Walmart. They accept Comparison Shopping with manufacturer coupons. I went to Walmart and had no trouble. My experience at Lowe's in Fultondale, AL was very poor. I will pay off my existing account and probably not do anymore shopping with them. You have my permission to look up my account and see how much we have used Lowe's in the past. We also use our military discount with our purchases, but I didn't try to use it that Saturday. Thanks.

I have had to have the dryer drum replaced twice since I purchased the duo because the drum cracked. The first time it was under warranty, but the second time, it was 13 months old and no longer warrantied. Maytag did, however, honor their warranty and gave me another replacement free of charge. At this time, I am unemployed and I lost my husband last Oct. I am under a great deal of stress due to financial difficulties and cannot afford a service call nor repair of this machine.

Why should it suddenly begin vibrating so terribly? I have been told that it is a common problem with front loading machines. I thought Maytag was more reliable that it has been.

I then went back in store to see what was keeping employees so busy. I found out, women, all the workers I found were standing around female customers chatting. There were 3 to 4 employees around each female customer. These chats took anywhere from 15 minutes to 30 minutes. I then took my business to a local hardware store where I was treated like they wanted my business. I will tell this story far and wide to all my customers. Anytime I go in Lowes I have to do all my loading and unloading, workers have walked past and saw me struggling and kept walking. You have no workers in Lowes live oak only date hunters wanting a check for nothing.

I said, "Okay, well as long as they are taken care of and I went on my way shopping and I seen her give them to another employee and she was told to take them outside and throw them away. That is terrible treatment, I was lied to and she killed those plants when I would have paid but not 5.99 for dry plant they would've came out of it with care. I complained to practically all the employees and they said saying something won't help that this department would not do anything because she's in customer service.

That is appalling. She is a blond skinny but not sconny older woman, short hair, prissy acting, I didn't see no name tag on her. I told them all, I will take my business elsewhere if this is how Lowes treats customers. I was lied to my face and she wanted to make me pay 5.99 for plants she considered dead. What's that say she thinks about me.

So, what are you going to do about this behavior? I will not feel I can walk in there and trust no one anymore. I know I am only one person but they keep treating people like this, how many you want to lose.

At first, they only switched the freezer door but the vacuum seal was weak and did not match the seal on the fridge door (this is a side by side fridge). I informed the delivery team I was not accepting a replacement door that had a weak seal. They said, they would switch the fridge and put the door, they removed back. In the process of moving my original fridge, they scratched and dented the fridge door which originally had no dent. I informed them the replacement fridge also had a dent to which their response was I already inspected it and said it was good. I told them I was not going to accept another dented door and now my original fridge looked worse.

In the process of returning my original fridge back to the kitchen, they scrapped my drywall with the dolly and edge of the fridge. My home was recently purchased and I had paid a significant amount of money to have a contractor paint it. The damage caused to my wall was upsetting. I was told to talk to the store manager Amy. I kept calling and being told she was out to lunch. Finally, around 3:30 pm Amy called back to say that they were going to send a new set of not dented doors. The delivery team arrived after 4:00pm. Meanwhile, I've been sitting at an empty home from 8 am till after 4 pm. I told Amy that I was inconvenienced and felt I should receive a discount because they made me wait all day for damaged product and they damaged my walls. It's been 2 days with no response about my wall damage.

Saturday, I put a chicken on the grill, now I always stay close to the grill when I'm cooking, I walked to the other side of the yard and then turned around and the darn grill was on fire again. It caught the entire chicken on fire. I decided to get on the internet and see what I could find out. I could not believe that other people are having the same problem with their grill catching on fire. After I have read this site, I will not use my grill again. Now I know for a fact that there is something wrong and it's not me. Even though it is fairly new, I'm taking it to the dump. If I thought it would do any good, I would call the company but after reading how they have responded to other people, I'm sure they would tell me about the same thing.

Lowe's should get with the program. I was highly embarrassed and as an ex-Lowe's customer, I lost 10% of a $100.00 purchase and pride.

When the installer came to my house a week later, he discovered the kit I was told to order was not the right one. The store had given me the incorrect part #. We got Lowe's parts division on the phone and they gave us the correct kit # and then proceeded to tell me I had to pay for the second kit, even though it was the store's mistake that caused the issue. More bad news--Shipping was 5 to 7 business days, and it was Friday. We asked if the new kit could be overnight shipped and were told no. Lowe's does not do overnight shipping of parts, one manager said.

Then one of the managers suggested the store check in the area for a kit rather than wait for it 5 to 7 days. The next day, he told us none were available. We found several on the internet that could be delivered in a day. Then another store manager told us if we bought the part from any place other Lowe's parts dept., it would invalidate the warranty. How convenient for Lowe's!

This made no sense, since Magtag holds the warranty, not Lowe's. We waited 23 days from the date of purchase of the washer and dryer until both were installed and working. I missed several days of work because Lowe's had scheduled installation and then canceled it. No manager accepted responsibility and got this done, and all we got was "we're sorry." Lowe's charged us $194 for this 23-day delivery/installation job.

I think they should refund that. They didn't deliver what they promised. Lowe's seems to have no regard for its customers once a product is sold. I even got the credit card bill for the Maytag set before it was up and running. What does this say about the company? Money first, customers second.

I asked if there was any recalls, only to be told my unit was not covered anyway. Noboby has cared since the middle of '08 and told me I needed to go to the store and get a new unit, since parts and labor would be over the price of this unit. God, I hope not. I paid almost a 1000.00 dollars for it to get to use it for one season. Why or where is someone that can help us? I'm disabled and on fixed income. I can't afford a new unit.

On June 2010, I called about a foul odor coming from my washer and did not know what it was. My clothes smelled as though I was not washing them. Water was also accumulating and standing in the soap dispenser and after about 4 loads of wash, my clothes stayed drenched in water. I called and spoke to a sales person for appliances at Lowe's and he said I needed to buy some tablets and clean my washer every three months. The tablets were used and within 1 week, the odor was back.

I called Lowe's again and asked to speak to the manager. The sales person informed me the manager was not available and out to lunch. I shared my problem with him and he told me he did not know why the other sales person told me to use tablets when Clorox is better and this is what I should be using to remove the smell. He said to keep the door and rubber to the washer dry otherwise, mold would set in.

I did what he said and it did not work. The smell came back. I then called Lowe's and asked to speak to the main manager. I was informed he was not there and I could speak to the assistant manager instead. I spoke to her and she sounded as though she was put out with me and said she had people she needed to tend to and a code was called at the store and she needed to call me back.

Three hours later, she called and gave me a number to call a company to come service my washer. I called the company and left a message. The company called me back and informed me they could not fix my washer because I was out of their service area. A lady with this company gave me a different number and I was told to call it instead. I called the next day and an appointment was set. Two weeks later, on the appointment day, I received a call that said my appointment was canceled and I needed to look for another service company.

I called the main manager at Lowe's where I bought my washer and dryer and informed him about all the problems I was having with my washer. He informed me these problems were normal with Samsung front loaders and it was actually not a problem but the norm. He said I needed to clean my washer every month or every two weeks with Clorox or use the tablets in order for the smell to go away. He said the standing water in my soap dispenser was normal and the drenched clothes at every 4th load was the norm with Samsung washers. He said just spin the clothes again. The manager asked if he could call me back which he did and asked me some questions. He then said, "I will have the guys drop by and check out your washer when they are in the area." Never heard from him again and no one ever came to my home.

I called Lowe's main headquarters and the service rep. gave me a number to call for a service tech. When I called, the lady put me on hold came back and said, "We do not service Lowe's Samsung washers any longer and you need to call Lowe's and tell them to give you some other company to call." She said, "Do not let them tell you to call us back because we cannot help you." I finally looked on the internet and found a number to call the main headquarters for Lowe's. After speaking to 2 customer service reps about my problem, a case manager finally called me and said she was going to handle my case. She took down information and I stayed on the phone with her for about an hour or two. She then gave me a number to call and set up an appointment with another service tech. The appointment. was set. A few days later, the service tech calls me and says they cannot come due to the fact that they did not service my area. I called the case manager and she said she would handle it from there.

She scheduled an appointment with another service tech. The service tech called me a few days later and informed me I needed to set up another appointment date because they did not service my area on the date scheduled. I called the case manager and she set up an appointment with another service tech. A service tech came to my home as scheduled and said he thought I had a top loader. The information Lowe's faxed to him said my washer was a top loader.

He informed me he did not have any parts for a front loader and would have to order what he thought was the water pump causing all the problems. I was told the part would come in around the following week and he would come and repair my washer then. A lady called me and set up an appointment to repair my washer. The following week came and no one called or showed up. Second week on Tuesday, a service tech called and asked what was wrong with my washer and did my washer need any parts. He asked, "what parts does your washer need?" I said, the service tech said he thought it was the water pump but needed to talk to his boss to make sure and if this was the problem he would need to order the part through Samsung.

The second service tech informed me he was not going to be able to service my washer because the water pump had not been ordered. So the appointment once again was canceled. Five days later, I received a call from the company stating they had ordered my water pump and would have the part shipped to my home within 3 days. The service tech informed me the case manager helped them get a part through Samsung. I spoke to the case manager and informed her I was very tired of the run around. I said I wanted Lowe's to pick this washer up and either give me back my money or allow me to choose a top loader from another company. She said a request had been submitted to Samsung for return and the request was denied. She informed me Samsung needed to show so many completed service calls and the service tech would have to deem my washer unrepairable before any return would be allowed by Samsung.

The saga continues. Needless to say, my washer is still not fixed. The smell is still in my washer and on my clothes. My clothes stay wet after about the 4th load and the water still collects and stands in my soap dispenser.

The cost to have the plumber come to diagnose and the cost to have him come back and repair, totaling $154.00, will not be covered. Considering what a nightmare dealing with Lowe's can be to get something done wrongly fixed. We'll see if I can truly get the part tonight so it can be installed as soon as the plumber is available again.

When we needed an appliance, we used to go to Bernies. The washer and dryer we got was paid for, delivered and installed in 3 days. The stove was paid for. delivered and installed in 2 days. The oven range and microwave was shipped from the warehouse in 2 days and it was delivered and installed in 1 more day. It's a shame that they went out of business after all those years because their service to the customers was superb.

Although ** said we would be compensated for the delay because of stock damage and having to wait for the dishwasher, I have no offers of compensation as of this day. I'm very disappointed with the store and their approach (none) to this situation. I guess I will have to find a new supplier for my appliance needs in the future.

We purchased 3 Frigidaire products from Lowe's and they are all **. Lowe's knows this but continues to sell Frigidaire products. They are taking advantage of the consumer. They know we don't have any money and we have to buy the cheapest product. They should test the products they sell first and quit giving us the run around. It ruined my credit and trust in the American dream.

They never have a breakdown on the statements as to where the money is deducted on the bill from the promotional from one month to the next. It's obvious, they are trying to make it as confusing as they can to hide what's actually going on. Why can't they simply show the amount we paid and if there are different amounts coming out of the different promotional, they should be easy to see on each months statement. My red flag is up and there is some investigating that needs to happen with the practices of this credit card center.

When I asked to speak to a supervisor, I was on hold for a very long time and ended up having to hang up. I had called another time and started asking questions and the phone call was disconnected-- how convenient. I called back again, this attendant admitted that it was very confusing (as she was struggling to find the differences from one month to the next). She had to manually do the subtracting to find the differences as she compared one month to the next. All we are asking is that the statement follow guidelines that all accountants follow and that is to show where the money is being subtracted from and it add up to the payment that was just made.

On the 12th of October (15 days later) my dishwasher arrived, was inspected and is said to be okay. I also found out that it took 14 days to get from Cromwell, Ct to Springfield, Ma (approx 40 miles). The installer is supposed to call me tomorrow, Oct 14th- we shall see if that happens- and schedule the install. Now, unless he can install after 5:30pm, we are out of luck again until Saturday.

Thanking you for attention.

Also bought a self-propelled mower. I brought it home and the drive belly wouldn't stay on the pulley. That was repaired under warranty. Now after sitting for a couple months it won't start or if it does, it won't start if you shut it down. I drained the gas and put fresh gas in it and changed the spark plug.

I won't ever buy another Troy-Bilt product, that's for sure.

If this is normal for this model GI5SVAXVQO serial no. KY5193425, I would like to exchange it for another model, one that works like it should. I shouldn't have to do this every week. I have not taken this matter up with Lowe’s yet, but I will be if I don't hear from them. I have always bought Whirlpool products and have been very pleased with their products but this one is not normal. Their prompt attention would be greatly appreciated.

I reasonably expected a refrigerator would last more than 23 months.

Please assist me in obtaining some compensation for this obviously flawed product. I am in my seventies, a retired civil servant and can't afford the payments of the recently purchased refrigerator.

I have to use a laundry mat to wash clothes. My microwave was broken after 13 months, another $400 down the toilet. And the fridge broke down after 6 years. I will never, ever purchase another Whirlpool brand even if I have to buy from Japan. Eighty percent of the market is Whirlpool. I will find some other company to buy from.

I want a store credit refund, even without a receipt. It was obviously purchased from Lowes because it's an exclusive item. I just don't understand why Lowes would make their customers jump through hoops to get these replaced. It's just bad business.

I contacted Lowes who had their 'Valspar specialist' give advice on how to 'fix' the problem. He blamed the type of paint rollers we were using. He then authorized us to receive free 'rollers that work better with Valspar', and free Valspar paint to redo the streaky walls. The rollers didn't make any difference. The walls continued to streak.

We contacted Lowes again, who sent the Valspar 'specialist' to our home. This time he graciously authorized us to receive a total refund for the 5 gallons of paint I had purchased. In addition, he gave us 3 gallons of primer. We then went to Wal-Mart and purchased enough paint to do the job, which it did and with no problems at all. All's well that ends well-right? Wrong. This job took nearly twice as long as he figured he would need in the $2000 agreement. So - guess who picked up the tab for the extra time it took to complete this job? It certainly wasn't the so-called Valspar 'specialist'!

Paid plumber $50 for his time, cxld two eye doctor appt. Paid the kitchen cabinets installer extra $100 to come back to put everything together.

I called Lowe’s and got the response, "We have never had a complaint with the Deere mowers." I'm a little bit upset that the Deere name means nothing more than a selling tool.

Thank you.

The first bill arrived in August. We have made two trips to the store to attempt to resolve this issue. We feel that we have been more than polite in our attempts to have this job completed correctly. We do not understand why there is so much resistance in our attempt to have this resolved properly and promptly. Merri mentioned that Robbie would contact us Wednesday or Thursday of this current week.

It is now Friday the 10th of September and we have not had any satisfactory assistance from the team you have employed to service our purchase. Our situation is dire. I work for the Department of Defense and I am a retiree from the military. I do my business because Lowe's respects my business and the military by providing discounts for us. I command a lot of attention and business toward Lowe's and by virtue of that business, I expect a level of service unequal to others such as Home Depot. My emphasis and direction of this complaint is only to resolve the discourse and lack of attention to detail from the personnel that were in charge of installing the doors properly.

The discrepancies are: The interior door from the storm door had poor application of caulking that was visible. It made the door not resemble the actual display door that was selected from the store. It is also missing a screw from each of the hinges that hold the door in place. They did not caulk the threshold area either. The (Pella) storm door was installed, but the latch barely hooks up and would not take much for a person to pull the door out of place. The lock was also not installed properly. When we tried to lock the storm door the entire assembly came out with the key.

Also, when the small card reader would not take my debit card, the cashier scanned it through the register and looked at my card and noticed that it had a woman's name on it which is my wife and she told me to show my id. I told her that I had a pin number to use and she said it didn't make any difference. I think that your registers would tell you whether the card that I was using was stolen or bad for some reason. If your stores are going to keep asking for id then I will start buying from your competitors. I do not have to give you my business. When you ask for id on credit cards or debit cards it make it look like I am are trying to get away with something.

When the plastic broke it cracked the glass shelf so we can't put anything on that shelf.

It was another week or two before he came back to fix it. When we tried to use it after the last service man came out here, it was leaking water. I spoke with a manager at the store and he referred me to Jason, the appliance manager again. He promised to send a different model dishwasher out here. He said my wife would have to come to the store and pick one out. She did. We told him we would be gone the next week and they would need to get it out here. He said he would try to get it put in. He never did call us back. When we got back home I called and talked with the store manager Tony and he referred me to Jason again.

They sent another service man out and this man called them back at the store and told them he could not put the new dishwasher in until we replaced a pipe under the sink. Of all the other service men they had sent out here previous to him, none of them had mentioned this. I talked with Jason and asked him why this had all of a sudden been mentioned about the pipe with all the other people they had sent out here before. His response was that he did not know how many had come out here to do service on these 2 dishwashers since March. He said he didn't have a record of how many had come out here. I told him that was not a very good way of doing business.

He said there was nothing on the computer showing who or when people had been out here. Nobody ever called back. I told him when I was talking with him that I would be reporting this to the Better Business bureau and Consumer Affairs. By the way, the first man they sent out here took an hour or 2 to put the first one in. He broke one of the furnace vent covers when he was putting the first one in. He glued it back and the thing fell apart.They sent him back out here because the door on the dishwasher was slanting down when it was opened. He had also left the molding off the floor that was near the dishwasher when he came the first time. This man was cursing my wife. Said when he was here.

This was the first washer they had sent out here remember. I told them that I wanted another one brought out here since it was falling apart. Another one was brought out and installed and we have had problems ever since then. The rubber came off around the door. Lowes did replace the vent cover that was broken. I lost count of how many times a service man has been sent out here since March. Probably about 8. We bought a service contract that is suppose to be good for 5 years if anything happens to the dishwasher. At this point, I do not know if we will ever get any service when needed.

They referred me to the LOWES location where I purchased the unit. I contacted them. They also notified me that the unit was "previously" recalled but no longer on recall. They offered to sell me a replacement hose or allow me to return the BBQ. They strongly encouraged me to buy a Weber. This is just odd. I have a broken BBQ. My house could have burned down and I could have suffered burns.

This new card was strictly to be in my name. My ex-husband closed the account and now I am stuck with his name on an acct that it doesn't belong on. He has all of my personal info on an acct that he is not responsible for and now Lowe's honored his request to close the acct, yet they refuse to remove his name. I have mailed them my divorce degree 3 years ago. This is a new card, post divorce and they ** up and issued a card with his name attached, which is something I was completely unaware of until now. I need this issue with Lowe's resolved so that my ex-husband doesn't sue me over this because then I will turn around and sue Lowe's for not honoring the new credit card application and reissuing a card that I had previously closed in order to remove my ex-husband from the account. This is a "systems" error on their end which they need to resolve.

My ex-husband has all of my financial information now because Lowe's gave it to him today on 8/17/2010. Now I have my ex-husband calling me, telling to pay this and to get it off his credit report when we have been divorced for 3 years. He has no right to know my financial business, but because Lowe's ** up and issued my new card with him as a joint user, which is the account I closed after our divorce and Lowe's refuses to correct their mistake and remove his name, this is causing me major grief with my ex-husband.

Finally, got one to come out in a week. Cord went bad. They had to order one and would take several weeks. Store Lowes felt bad so they tracked one down and installed it. Two weeks later, it dies. Same thing, this time looks like cord burnt. Had my electric checked just to make sure and all was okay. Repairman still had the cord so he came out 3 days later. The reset button on the cord is not resetting again and I am with out air. Not rich, cannot afford to buy new one but keep get sick because of no air. I have had to be put on steroids and an inhaler to breathe. Oh, best part Frigidaire employee told me even if it takes several months to get fixed, I should be grateful they are fixing it for free. $1,000 is what I have paid on it so for and it is only 2 months old. Will never by anything from company again

After talking with the salesperson at Lowe's, he suggested that I use less detergent but that did not help. I use the liquid with each cycle but that didn't help either. A representative from the appliance service came out only to tell me it was my water producing too much calcium. Well, why didn't that happen with my old dishwasher? It never had. Now, I'm advised to get a water softener which will cost hundreds of dollars or use a Kitchen Magic liquid with each washing. I thought by buying a stainless steel, coated basket I would have the best product I could buy. Not so! I'm perplexed and angry, to say the least.

I paid $700 for an appliance that I can't use without destroying my flatware, glassware, and dishes. I now have to wash dishes by hand. I am 77 years of age and never had a problem such as this before. I have owned 6 dishwashers in my adulthood.

This would be almost 2 weeks without an AC in 100 degree weather. I was fortunate that I do have other AC's what if that was someone who could only afford that AC and they would have to wait 2 weeks for their money and be without the AC in 100 degree weather. I feel that Lowes should have refunded my money and let Lowes wait for this money. I wanted another unit. You know this is a terrible way to do business. I did cancel my card but I am sure you don’t care since you seem to value your policy more than you care about your customers. You may want to call Frigidaire and get a few pointers on how to treat your customers.

Again, we asked him how we could make sure that the fix he is recommending is the correct solution. He responded that, although they do not repair faulty water heaters, they do inspect the existing heater to confirm that it is faulty before they proceed with the replacement. His very words were "it is usually the water heater." He added that that explains why they send out professional plumbers to do the installation. They are trained to ascertain the condition of the equipment prior to performing any jobs. We agreed and asked them to proceed.

When the installer arrived, he immediately came up with additional charges to comply with the new regulatory codes. I reminded him that some of the charges he enumerated were already paid during the sales contract and should not be added as a new charge. He called the store and spoke with Alba who concurred that some of the charges were already accounted for. I asked him if he was going to be able to tell me where the leak was coming from and he said he would after the job was done.

In addition, he was going to replace most of the piping and install new piping to and from the water heater which should fix any leaks. That explanation did not make sense to me and I said so. I could not see a way to force him to identify the problem before proceeding with the installation. I knew I was in a bind. Do I stop the installation for something I knew nothing about? Or do I rely on his expertise to do the right thing? I surmised that he was a licensed professional, like me, and would always look out for the public good, or so I thought. In hindsight, I was wrong and I should have called off the entire installation until I was certain of the problem.

After he left, we noticed that the leakage continued. My wife and I decided to observe it overnight. The following day was no better. The store called us two days later to verify whether the installation was successful. We told her that we were still having water leaks from the water heater. She never called back for the next two days. Meanwhile, the water continued to leak.

We called Lowe's and they were not going to send out a plumber immediately. So, we called another plumber. I also called and spoke to the Lowe's manager of the appliance section, Ray. His response was that they do not check to see if the water heater was damaged or not. I asked him why I was sold an extended warranty for the new water heater which covers the replacement of parts but they will not check my current heater under similar conditions?

Now I know that purchasing an extended warranty and relying on Lowe's advice before making a purchase decision are both foolish. We plan on making other major appliance purchases in the near future but I know it is not going to be from Lowe's. In fact, they will not be getting any business from me and my family if we can help it. I am going back to Home Depot. They have higher prices but I have never had a problem with them.

We replaced a perfectly good working water heater with one that cost $1,001.71. In addition, we now have a plumber locating and fixing leaks in our piping for about $611.00. We also need to service our air conditioner for another $200.00 plus. We could have kept the water heater and used the purchase price to fix the leakage in the pipes, service the air conditioner and still come out ahead. As things stand, we are in the hole for $1,001.71, which is money we did not need to spend.

Once it was installed and all the protective wrappers were removed we noted scratches on the freezer handle. We called and spoke to the manager who said a new handle would be shipped to us in 10-14 days and she would order it on Monday. Well, in the mean time on 7-26-10, we get a call from the service guy wanting to set up a time he could install the new handle. I informed him it was not here and again we called the store manager, and again we were told he would find out where the handle was and call us back now it is Sat. the 31st. I sent an e-mail to this complaint department on 7-26-10 and was informed that I would get a response in 48 hours.

So far, all I received was an e-mail letting me know the complaint was received. It's now Sat the 31st and I have not received any other e-mails, we still haven't received the handle, again we called the store manager and spoke to the third or fourth manager who said they would look into the handle. Oh, and, we were told we were getting a $50 store credit. We needed some things from Lowes and thought we would use that credit on our purchase but the check out people knew nothing about it and informed us we were most likely going to get something in the mail which we never got either. That is all I can say for now.

Because the tub is a corner tub, all the tile work and wood work will have to be torn out for the plumber to get to the jets, and then hire a carpenter to rebuild the surround, a very expensive deal. It's frustrating that no one is standing behind this product. Lowe's sells thousands of these and they don't care. It is going to cost about $4,500.00 dollars between a new tub, a carpenter, a tile layer and the plumber. Add in the money we wasted with the Jacuzzi and the previous plumbing and carpentry that has to be torn out. We are retired and both on social security. This is really tough.

Well, because I work and a conflict with their delivery the new frig was not delivered and installed with the ice-maker till Sunday the 11th. Everything was fine until the driver removed the plastic covering the freezer handle. There were several scratches on the handle. We called the store manager and they said they would order a new handle and it would be delivered to this address in a few days. In the mean time Lowes said they would give me a $50.00 store credit.

Well today is the 26th and I got a call in the am from the service guy wanting to know when he could come and install our new door handle. I informed him that he needed to get in touch with Samsung and ask them what time they were going to have it here as I still haven't received it yet. I called the store manager back and to his knowledge it was shipped. Now I have two questions, why is it taking so long to ship the handle and because it wasn't here for the service guy to install and now he has to reschedule his time just how much longer am I going to have to wait. To this point I think I have been more than patient but I'm really getting upset.

A few weeks later, we're denied from the manufacturer because we took the overhang off the house, which caused the lower bottom door to buckle and the wood to turn. We tried to reach out to the sales manager and we were ignored. A month later, the contractors came back to put the storm door on after I demand to have the door on before the weather go too hot. They arrived with the storm door (custom made) and found out the measurements were off. Now we have no storm doors and our main door was refused by the manufacturer that never sealed the door properly in the first place.

The damage is not having our door replaced and no one contacting us. We were ignored or passed around to people that were not aware of the issue. The results are that they have not opened our door for sunlight and ocean breeze, not to mention the expense of these doors.

While visiting store, I thought about talking to a manager but decided to just send an email. Maybe he was having a bad day but if that is the way he acts unprovoked, what is going to happen when someone pulls out in front of him or any other activity he doesn't agree with? This occurred at approx. 10am 7/12/10. By the way, glad Lowe's opened up a store in Mount Juliet! Thanks.

After I received an email stating that "Your Lowe's order is ready for pickup", I made a 45-minute trip (23 minutes each way) to the store at 775 Ridder Park Dr in San Jose. I had to wait for five minutes in line at the customer service and then the associate had to page another employee to bring in my item. Finally, she brought me an item #328553 which is not what I ordered.

She then had to call for another employee to look for my item. It took a further 20 minutes before she came back to tell me that they were out of stock, and proceeded to ring up a refund. There was no rain check and no substitute replacement. All-in-all, it was over an hour for nothing, and no apology.

I phoned John Deere directly and the representative stated that this type of complaint has never been filed on the mower, yet forums such as this one, described exactly this problem, over and over. I paid just under $3,000 for this mower and find it hard to believe that a company of this size is refusing to acknowledge and address quality issues. If you are considering the purchase of a lawn tractor, please reconsider the John Deere - it is not the company it once was.

I wanted a gate latch for my gate going into a cattle field. This person told me I shouldn't be looking there, but up the road at Tractor Supply. This guy just strolls back up the aisle way and ignored me. I found a gate latch and purchased it. The third time, I was in the Electrical Department looking for a knife switch, same as first time, the guy asked me what I was doing with it, and when I told him, he told me I need to go to an auto place and find one there, and that nothing here will work, but once again I found what I needed and purchased one.

Today I called and told a guy that my wife is not convinced that a radiant gas grill will work well and do they know of a way we could try one out. He told me, “We don't do that here.” So I thanked him and called Lexington Lowe's and asked them. They told me that we can just buy one and if we don't like it, bring it back within 30 days and get full money back. Now why didn't Georgetown store tell me that? Do they teach these people to ask you what are you going to do with an item, and if they think it is not right, to be rude and walk away? Someone needs to go to Georgetown and teach manners to their employees. It is a shame I have to drive another 15 - 20 miles to get customer service. It is more costly.

I went down to Lowe's in Pottsville, and asked them to call Bel Air in Ca. so they can order me a light. I spoke to Bernie who went that extra step and tried to help me order the light. Bernie was told that a Lowe's in Titinsville Fla. had the light in stock and he would have to ICB it to Pottsville store. The assistant manager told him it would cost too much for a small item and would not do it, and get it shipped UPS to his home, but Lowe's in Fla. said they would not do this, that they would ICB it. The assistant manager would not do this.

Bernie then went the extra mile and we tried to do it via computer system but it came up a non-stock item and would not allow it to go through. Bernie apologized and said he will keep trying. I can't see what the problem is, If this light is in stock at Bel Air, why they can't just order one for me, or Icb it from your Fla. store?

I spent all this time and fuel running to Lowe's and still cannot buy another light. What can I do to purchase this light #253365? I shop at Lowe's and can't see what the deal is for someone to ICB or order this light for me, since the distributor can't sell it direct to me. One would think that Bel Air is protecting Lowe's interest in this case, and Lowe's does not want to help their customers out. My money is good anywhere and there are other places to shop. I would hope it would not have to come to that. Can I purchase this product or not? Please let me know.

I am a senior citizen on a fixed income. I bought this mower because we have had troybilt lawnmowers in the past and I can't start the regular mowers. I am very disappointed in Lowe's because of the length of time I have had the mower I think it should have been replaced, so do my friends and family. I don't know how much longer they will have my mower but I will think twice before shopping at Lowe's again and will tell my friends to look elsewhere before purchasing anything.

Brian (poor rep of a manager) said, "You are not getting anything you did not pay for. Sometimes, the computer "drops" items for no reason." I thought I paid for all items. I asked about on the phone when I double-checked the items to be delivered.

He went to get the interior paint and took the order form to the store, asking why the 11 downspouts and elbows were not delivered. He was also told the paint had a rebate on it but had to order it before 9:00 p.m. that day. I chose the colors, and he went back to the store. However, he did not get the rebate printed with the receipt. There was a discussion, and of course, the contractor lost because of Brian's rude, stubborn attitude.

I went the next day to talk to him, the paint lady, and the head cashier. Well, they evidently had a meeting about me before I got to the store to find out what the issues were. They were rude, not willing to compensate the contractor or my self because of all the misunderstanding, dropped items, and wasted time. All they kept saying was "We are not going to give you something you did not pay for."

I returned the grill to Lowes and they replaced it with no problems. I just had another cookout on the grill last night and with only baked potatoes on the grill the new one caught on fire. These are not grease fires. I am genuinely concerned for the safety of people that purchased this grill. I was right there while the grill was cooking but other may walk away and there would be no time to react. I am returning this to the store today, but I think a recall should be issued to warn consumers. I will be taking pictures before I return this one. My deck is charred, blackened with soot. The grill is unusable and could have caused my house to catch on fire.

Don't they train these people monthly with computer tests and all that? Honestly, they should fire these people and put in hard working people that shop there which is how I found what I needed. If Lowe’s hires people, train them. If they tell me they don't have a simple bolt, you should be fired. Do not go to Lowe’s store 741 in Dunlawton Rd., Daytona, FL. Well, I spent one hour asking for help till a fellow customer explained to me sizes and found what I need. Fire the associates and hire those on unemployment.

On Friday, the tech arrived about 8:30 AM. He diagnosed the problem as a thermostat, but he didn't have the right part. After some discussion, he installed one that physically would not fit but it would electrically work. This did not fix the problem. He then condemned the heating elements, and yes, he did not have any with him. He told us that he would have them sent overnight to arrive Saturday and that a tech would be available within 1 hour to install them.

We stayed home all day Saturday to receive the parts, and they did not arrive. On Monday, we telephoned the repair center; and they could not and would not confirm delivery. They told us we would need to wait for a telephone call from a "parts department" in 48 hours. Since we patiently waited since Thursday for satisfaction, we called Whirlpool again. They said that they could authorize a replacement unit from our local Lowe's store in Hudson, MA, and they stated that it was warranteed for installation and the new unit. They provided two authorization numbers that we brought to the Hudson store.

The store manager was skeptical and tried to confirm our statements with Whirlpool. Upon this confirmation, the store manager raised two issues. One was that their plumber was not available and they couldn't tell me when he would be available. Also, that Lowe's was not going to pay for another installation permit required. It would have been approximately $200.00 for this permit.

Needless to say, we were furious at this point. We went home and called Whirlpool once more. They could not help us with the circumstances, since they didn't have a policy to cover this delay or costs. We asked if we could install the unit ourselves, and they said no because it would void our warranty and they would not reimburse us for installation. They finally relented and agreed to reimburse Lowe's for a replacement unit. So, we pulled the heater, carried it to the store, and installed it ourselves. By 9:00 pm Tuesday night, we finally had hot water. So much for a 10-year warranty and customer satisfaction at Lowe's.

2) This past Friday, we spent several hours shopping at the Hudson store for building material for a small outside deck. It was after 5pm, so the lumber desk was not manned, and we had to use the window/door employee. He tried his best and helped us form a $1,200.00 order. It was agreed to deliver this on Saturday, as we had carpenters scheduled for first thing on Monday. On Saturday, delivery did not happen.

When we contacted the store, they told us they had mistakenly put the delivery to the following Saturday. When we explained that it was critical for us and that it was confirmed that it was Lowe's mistake regarding the delivery, they then said they didn't have a truck available. We complained to the manager, and he promised to attempt to get another store to help out. He kept us in limbo regarding the outcome all day Saturday. We then heard from him on Sunday. It was said that a delivery was possible on Sunday, but they were trying again to get another store to support this.

Sunday came and went, and no delivery. We contacted the senior manager at the Hudson store, and he was very emphatic that we could expect delivery on Monday. We said, "How is this going to happen if you do not have a truck?" He admitted that he didn't know that the truck was broken down, and he couldn't then tell me when I could receive the order.

Today, Monday, we received a call form the Hudson store CDL driver. He said our order was scheduled for delivery right away and that a truck was coming from Westboro store to support this. Well, my contractor finally went to the store and hand-carried what they could to start the job. We were being charged for the hourly rate for three men, whether material was on site on not. It is now well after 7 pm on Monday, and no heads-up call or a delivery from this store.

On Sunday, when we threatened to cancel the order, the store offered a 20% discount on the overall order. Although we accepted this minor concession because we are stuck, we are not sure we will rely on Lowe's anymore. My next home project is kitchen remodeling. Estimated material costs would be over $2,500. So, why should I buy from Lowe's? I am sure the local lumber yard would appreciate my small purchasing power and maybe H.D. as well.

They simply told me to write my problem right here. I will never purchase another product from Troybilt. This was my first and will be my last. And to think, I purchased it because it was the only one in the store with a key start. And the payoff is they told me I have to pay for the repairs because I don't have my receipt after a year. And yes, I purchased it on my Lowes charge.

Finally, a young man named David came out and asked if I was his code 50. Not knowing what that was, I asked and he said customer needs assistance outside. I was very upset at the time and really wanted to take the fridge in and get my money back. He asked me if I wanted help getting it secured in the truck for my 35 mile ride home. I told him I was told they were not allowed to help. He said that was not true. Anyway, David (receiving/stocker) was very, very helpful and pleasant. But I will never shop Lowe's again. I have never been treated so poorly in all my years of shopping nor have I encountered that many lazy employees in one place. I will pass this on to my friends and family and there are plenty of them.

On 5/25/2010 (15 days later), we received a statement from Lowe's showing a credit balance. The following day we attempted to use the Lowe's credit card but the purchase was denied because "the check apparently had not cleared yet". We bank with Bank of America which is a very large nationwide bank.

Because the credit card use was denied, our agency had to use cash, and the credit remains on the Lowe's account. As a non-profit, we never have an abundance of funds available but do pay all bills on time. We are canceling the Lowe's credit card.

I would get error code E3. I had the Lowes service team out. They look at it, replaced the control board, the problem went away for about a week then returned. I had another person for Lowes service look at it and they disconnected the motor load sensor and plug it back in. The problem went away for two weeks the returned. I had the repair team out again and they found a cracked valve right above the tub. It will be replaced tomorrow. Now, I get a D3 and E3 code. D3 means the motor is over current. So now, when it acts up, I unplug the machine for about 15 to 30 minutes and I am able to wash again for about two days. Now, I have taken the back plate to access the motor and the washer is working fine now. I believe the motor problems are due to lack of ventilation.

I've already spent $125.00 on the installation and if I ask a plumber to remove the faucet, it will cost an additional $125.00. Plumbers are not cheap. Spending $250.00 to return a $170.00 faucet is simply outrageous. Meanwhile I have had to shut off the water to our kitchen sink.

I then asked to speak to a manager because I wanted to let him know the situation. Managers generally want to know that kind of thing. This man named Wade came out and listened to my story. When I finished, he shook his head slightly and said okay. That was it! No apology, no concern, nothing. You'd have thought I was talking to a statue. Then I asked another employee named Lahti who his boss was because I was shocked by his lack of consideration. She was a very nice woman and finally I felt heard. She told me about this website and offer me a 10% discount on my paint. Wade clearly needs to work on his customer service skills and the paint department needs to properly train their staff. Thanks for giving me a place to vent.

Before Christmas, he came and installed a thermostat and advised me that it will take 24 hours for a refrigerator to cool to proper temperature. After 24 hours, the refrigerator did cool. (I did paid for the tech's knowledge.) I called the Samsung Service again, and they rescheduled appointment again sometime for January. The technician came and replaced the compressor.

Now it is May, and my refrigerator does not work again. The freezer does not cool at all. I called Samsung Service again, and they scheduled service for May 21, 2010. How much will they charge me now? for their knowledge and parts? I would never buy any Samsung appliances again and recommend to anybody else. Stay away from Samsung refrigerator.

When I got home, I called and talked to one of the managers and she said they would not give me the 10% off the appliance. This is the second appliance I have bought from them. The other was a stove. I never would have driven to the store with my receipt if they hadn't told me they would take care of it. I plan on cutting up my charge and mailing it to them.

I thought I would see about repairing it myself since the Troy-Bilt service center is 30 miles away and they charge $50.00 an hour to repair, with no guarantee that they can fix it. It turns out that you cannot get to the coil part to inspect or replace it without getting the clutch off. To do this, you have to know how and you must have the secret knowledge or tools Troy-Bilt sells you (repair manual is $17.99). This part sells all over the Internet for no less than $50.00. So with shipping, tax, repair manual, I am looking at over $90.00 to repair this myself. I can purchase this exact trimmer now from Amazon.com for $125.00, and get a two-year warranty along with it. I was ripped off and Lowe's or MTD will not lift a finger to help. They only care about getting your cash, period.

On Saturday, May 12, 2010, I visited Lowe’s with my boyfriend and his parents. The purpose of our trip to Lowe’s was to purchase approximately $900 worth of supplies for my boyfriend’s home as he is currently in the process of remodeling. Thus, let it be noted that he has literally spent thousands of dollars at Lowe’s in Springville for remodeling his home, which has been an ongoing process for the last three years. Initially, he had 31 boxes of tile delivered to the front of the store. The sales associate was very helpful in this endeavor. Unfortunately, that is the only positive thing about our trip to Lowe’s that I can state in this correspondence. We then proceeded to the lumber area, which is where Steve had planned on getting several sheets of untreated OSB. We noticed that the price had gone up substantially since he last received a quote for materials, which was on April 5, 2010. We approached the lumber sales associate, who appeared to be helpful at first. However, Steve was told by the employee that quotes are only valid for 30 days and that Steve had declined the order/quote. Steve was very disheartened and explained to the clerk that he was originally quoted on March 25, 2010 by Garrett, but that he did not know the exact quantity of material that would be required. He further explained that Garrett had contacted him on at least two different occasions regarding how many boards he would need, etc.

The lumber sales associate did show in the computer system that Garrett had contacted Steve on April 1, 2010, I believe, and on April 5, 2010. However, both of these items in the computer noted that Steve had declined the quote. At the time, Garrett had contacted Steve, he explained to Steve that OSB is preferable to plywood. Therefore, Steve decided he should go with OSB instead of plywood, which the initial quote was for. That may explain why the quote/order was declined. The quote was not updated to reflect that Steve wanted OSB and not plywood. Regardless, upon being informed that the quote was over 30 days and could not be honored, Steve requested to speak to a manager. The lumber sales associate contacted the shift manger, and a few minutes later, Victor approached. Steve explained to Victor that he was still within 30 days of last speaking to Garrett. He politely asked Victor if he would honor the quote and explained that this was a $900 purchase. From the moment Victor approached, it was apparent that he was upset at his being contacted to assist customers. The first thing he said to Steve was, “We’re in the business to make money. Would we be doing well if you got the boards at a lower price?” Steve then reiterated that the purchase was for over $900 worth of materials and asked if he could possibly get a 10% discount for the inconvenience. He explained to Victor that his brother, Nick **, had spent a huge amount on supplies including tiles and that Lowe’s did not have the correct tiles that he had ordered. The manager in that instance at Lowe’s in Springville had been helpful, apologized for the inconvenience, and took 10% off the bill. Steve also noted that 10% coupons are in ads, mailed, etc. Victor’s unprofessional response was to laugh at Steve and say that he didn’t know what he was talking about, that Lowe’s does not offer such discounts if they make mistakes, as they are in the business to make money. Victor was very unwilling to help in any way to assist or to apologize on why the quote was not honored, as Steve was within his 30-day timeframe.

At this point, we were all upset with Victor’s lack of interpersonal skills and how he acted like we were bothering him. Steve’s father then asked Victor to print up a quote at least so we could check with Arcade Lumber, anywhere that was willing to help Steve with his $900 purchase. Victor printed up something off the computer with no prices. Steve’s dad asked him to print something reflecting the prices that Steve was given when he received the quote. Items on the form did not show the difference in price between untreated OSB and treated OSB. Victor treated Steve and his father like they were stupid, intellectually inferior on lumber, stating that there was no such thing as treated and untreated OSB. Before Victor had wasted our valuable time, the lumber sales associated had told Steve how much the quote was for untreated and treated OSB at the time of the original quote and what the difference would be now. Obviously, besides lacking managerial skills, Victor also lacks basic knowledge that his subordinates, lumber sales associates, possess. Steve’s father asked Victor once again to print off the quote with prices and also asked for his name. However, he was hesitant to give his name and/or the name of the store manager for further assistance. At this point, Victor proceeded to tell us, “This was getting out of hand,” or “You’re getting out of hand.” Two out of the four of us are civil service employees employed by the federal and state governments, and the other two work in the field of customer service. This was a very rude, accusatory comment as we were simply seeking his assistance to resolve the situation. He also asked if there was anything else he could help us with before we left. On that note, we left after explaining to Victor that Steve would take his $900 elsewhere.

This was a simple errand, a Saturday night trip to Lowe’s in Springville. Steve was excited he finally had the money to buy the supplies, and to encounter such a negative, rude shift manager as Victor ruined our evening. Steve and his parents both remained calm the entire time, which I cannot say the same for Victor, who just acted like we were bothering him, inconveniencing him. Thankfully, Steve went to Home Depot in Olean the next day, where he received positive customer service. We don’t know if we caught Victor in a bad mood or what, but I felt compelled to write this letter as I was so disgusted by this. Mind you, I was not the one making the purchase. Throughout the entire incident at Lowe’s, Victor seemed as though we were bothering him and wasting his valuable time. He talked down to us, and I found it extremely unprofessional the way he stated, “This is getting out of hand” or “You’re getting out of hand,” and “We’re in the business to make money not sell you a lower price,” or whatever it was. The treatment Victor exhibited for a sales manager was deplorable. Getting a quote and picking up supplies should not involve being treated like a second-class citizen. I hope Lowe’s in Springville changes for the better so that customers do not have to be demeaned and ridiculed when going into this store to make such a large purchase, as Steve was for a $900 purchase. I also suggest more customer service training for their managers. A copy of this letter is being sent to the Better Business Bureau, Office of NYS Attorney General, as well as Home Depot in Olean for their positive customer service and helpful sales employees.

This is not my first time in electrical dept. and I always have to deal with this Steve. This time it upset me because there are so many other people who have dealt with him who probably did what I did the first couple of times. At first, I started to just forget about it but this time it made me mad to see him cutting wire for a customer on the next aisle after telling me he didn't work in this dept. And later, I saw him on his cell phone. So to me that was saying that I wasn't important enough for him to be bothered with me at all. My question to him is, "Why do you work at Lowe's and what is your role in this company? And can you define customer service?"

You see, I am a repeat customer so this is not the first time I have come in contact with you. You just don't remember me because I'm the person who interrupts your leisure time at work and I am the one who you can't wait to see leave the store . You see, when you are hiding to keep from working, it's me and customers like me that you upset and sometimes we don't come back. But when we leave, we take our money to a place that doesn't see us as bother. What you don't see is if you keep upsetting customers, soon there won't be a need for you to be with the company either. Bad customer service spreads like wildfires. Do you get my drift? Wake up and smell the coffee.

On Thursday the 22nd we stopped at the store to check on the window order. Since the date 04/15 was listed as the estimate not being valid we wanted to know if our window was still coming and if we got the 20% discount. Once again we were told someone would call. We found Eric back at the window dept. Brad was not there. Eric did some calling to see where the window was and why it had not come in. He told us the window was on some dock someplace. He said it was due in on Sunday but he would not be working that day. He said he would check first thing Monday morning the 26th to see if was there and call us. We waited until about 10 am Monday and when he did not call we attempted to call him. There was some delay getting through to the windows dept. as no one picked up the phone there but he was tracked down. He said he would check and see if it was there. We waited two hours, tried to call but once again no answer in the windows dept. We finally got some else in customer service that was to check and call us and they never called.

At 1:00 we went to the store. No one was in the windows dept. so we went back to customer service where once again there were a number of persons standing around. They also tried to contact someone in the windows dept. with no success. We finally did get a young woman who went looking for our window and came back with it saying it was sitting in the back. One wonders how long it was there. On the way out I explained to Eric's manager our problem of waiting and waiting with no one calling us.

On the way home Eric did call on our cell phone and there was silence when we told him we already had the window. He said he had been busy. Not a very good way to run a store. I am not alone in my concerns; we have spoken to a number of others that will not return or have gone elsewhere to buy where they do get help. Our flooring man tried to by a number of appliances and also encountered problems getting a response to his questions and no on returning calls. I know a number of persons out of work that have background in construction that would certainly be much better than what you’re hiring now. It's obvious your system of screening applicants really is bad.

They would give me a comparable grill. According to them, I only paid $248 for it which is ridiculous! It was total stainless with two doors storage underneath with four burners and a 12,000 BtU side burner! I finally gave up arguing with them but will continue to try to find out what the cost of the grill actually was. The closest thing even remotely comparable is $400 there now! Without a receipt, (whoever thought I'd need a grill receipt?) I had to accept their numbers! Can anyone help me out? Well, we have no grill, and luckily, the deck didn't burn down along with the house!

I explained the issue and said that I would have thought it would have been covered under the lemon law. After a month they still have not called me back, and when I called to check they say I never registered a complaint. The washer is so bad that it is causing physical damage to the house, knocking off pictures and causing shelves to collapse.

This also applies inside the store, no one will help you with anything and if I ask an employee, it is never their department so therefore no help. When I complained at the check-out counter, the girl told me that next time to come to the service desk and ask for help. If you are in the store back on some aisle that is a distance away, I don't feel like I want to walk all the way to the front for help. I think your store lacks a lot in the customer service department. So from now on, I will shop at Walmart or Home Depot.

Then screwed the shower head on by hand as far as possible, then gave a turn with a wrench. Turned the water on. Water, squirting out all over. Took it off and took out the strainer they had in there and now wrapped the threads more then sufficiently and tried again. Still had leaks and squirting out. Now I'm upset. Being a machinist for over 40 years, I've drilled and tapped many pipe threads and got out a 1/2 pipe tap and tried it in the shower head. It's to shallow and to large to be of any good to seal tight for water. Made in China: Garbage engineering, don't know what their doing.

That's why the majority of the people who have complaints immediately say, "Take it to Corporate. " Skip the nonsense within the store and go to Corporate. They don't listen to their employees, hear what they have to say, actually listen to them, consider what they're going through or take the serious issues at hand and consider doing something about it. "Management will stick with management whether the situation be right or wrong". Unfortunately, that was quoted from direct conversation between myself and a Zone Manager discussing the current issue at hand.

There are two reasons why we chose Lowe's for our cabinets. First reason, Lowe's is a KraftMaid cabinet dealer and the only one close to our location. Second is that they do guarantee installation to your satisfaction.

When Lowe's contractor completed the tear out of the old laundry room cabinets, he started immediately installing the storage cabinets. At that time, we asked him what he was doing since the new kitchen flooring needed to be installed first before any cabinet touching the floor was put in. He informed us that he was instructed by Lowe's to do it that way and that he didn't understand it himself because of the high-quality cabinets we ordered.

We called Lowe's and told them that this is not what we had contracted for and told them to take out the cabinets until the flooring was installed. We were told it was no problem that the flooring people could just cut around those cabinets. We told the Lowe's contractor to hold off until we could get this resolved.

But by the time we returned from lunch, he had completely installed the upper kitchen cabinets and part of the bottom floor cabinets. Standing with him was a Lowe's representative, and I told him we did not want any bottom cabinets installed until the flooring was installed. We tried to explain to him that he was ruining the look of the KraftMaid cabinets. He told me that this is the way Lowe's does it and then left, and Lowe's contractor continued with his work. We told them this was unacceptable.

Nothing was done, and cabinet installation continued. By the end of the day, Lowe's contractor had finished installing all of the cabinets. Next day, the flooring people showed up and started preparing our existing flooring for the new vinyl. They too could not understand why they weren't allowed to come in before Lowe's contractor installed any cabinets on the bottom until the flooring was installed. By Lowe's not listening not only to complaints made by us, the customers, they would not listen to their own contractors; and now, they have ruined our cabinets.

At this time, Lowe's came out to see what our concerns were, and when we showed them that the flooring not only come up to the edge of the cabinets, it wasn't installed so that the cabinets could be placed over the flooring like they should have been in the first place. We were told by Lowe's that they would check into seeing if a "filler" could be installed to match the cabinets and make it look better or perhaps a "molding." and that they would find a "fix" to the problem that seemed so petty to them.

We told him the only way we could possibly do anything like that was to get a letter from KraftMaid stating that this "fix" would not void any warranty that we have with them on the cabinets. Because of this, they have in turn ruined all of our KraftMaid cabinets.

Unknown to us, another problem was occurring at the same time. Jr. was cutting out holes in the backs of the new cabinets. When asked what he was doing, we were told that he was doing what he was instructed to do by Lowe's. We didn't like this, but we knew we had ordered cabinets with under cabinet lighting and thought that he may be correct in what he was doing as the electrician had been out and put in seven new receptacles in the walls. It was not until we did some further checking that we found out that KraftMaid installs the under cabinet at the factory not on site which means that all of this work Lowe's had done was totally unnecessary.

This "once in a lifetime" dream has become a nightmare which has caused us much grief, inconvenience, and untold emotional distress. At this point, none of the other work that we have contracted Lowe's to do should proceed until these matters are cleared up.

We suggest Lowe's do the following. Gut the whole kitchen and start over: Repair the damage to the kitchen walls with the same type of sheet rock that is currently in the house and remove all unnecessary electrical wiring: remove the current counter tops; sink and faucet need to be torn out and new counter tops and sink installed, including any necessary electrical or plumbing work; dishwasher needs to be removed and reinstalled; the cabinets all need to be torn out, including the microwave; all unnecessary wiring needs to be removed from the kitchen walls; strip old kitchen floor and replace with new flooring; new cabinets and microwave installed as well as any wiring that KraftMaid specifications require.

A representative from Lowe's will accompany each contractor from start to finish. No work should be performed on Saturdays, and no work should start before 8am and end at 5pm EST. We will not sign off on any "individual" item, until it meets our complete satisfaction.

First, my husband went in and talked to someone. We were told it would be 3 days, not a big deal. I called to order it and it took 17 minutes for someone from the right department to come to the phone. But then once we ordered it, we were told 3 weeks which was not what we were told originally. It finally came in (March 4). We went to the store with a borrowed truck and it was clearly the wrong item. We were there 1 hour 20 minutes for them to try and figure out what went wrong. I don't care what went wrong, just fix it! No one had a clue as to who, what, when, where or why. That evening, I was told that the person who ordered it would be calling me. I never heard from him. I've been sitting here for weeks with a tore up bathroom waiting for this tub insert and still have no idea what's going on.

I opened a Lowe's CC account to do a few home improvements. I have already spent over $800 and the nightmare is still continuing. Needless to say, I am opening an account with Home Depot and will never go to Lowe's again. I am also sending an email with much more detail about my whole experience to every email address I have and any more that I can find to make everyone aware of what a horrible experience I've had. You've lost my business and I will make sure you lose much more if I can help it. We live in a small area and the word will spread fast. There is much more to this story that is also terrible but at this point, I've just given the highlights of the events. I know by writing this that it's a waste of time because nobody seems to do much of anything about nothing in your company.

My bathroom still is waiting for completion and have yet to hear from the Lowe's Catskill store. Lowe's has done nothing but cause stress and aggravation for me and in return, I will cause you to lose customers. That's my new goal for the next few months!

On December 28 2008 I faxed my dispute to Lowe's after receiving a phone call from Leading Edge Recovery System to collect a past due account. Seems to be a trend with creditors that is to send me a notice or phone call once a situation has went to collections but can't inform me prior to the fact. And even with explanation of the fact I have not lived at the mailing address on file for almost three years somehow it is still my problem.

Anyways I called Lowe's myself after running my own credit check and it showed the above account as joint which I wasn't aware of nor could I obtain an original copy of the Lowe's application. I spoke with Nicky who informed me the account was joint and I should suggest the Judge grant the removal of my name from such debt in final agreement. That's great if you can get into the courts and then if you do you make it all in one session, or have a state grant property and personal settlement without granting child custody. If not it’s back to the waiting game again.

My eight hours in court September 11, 2009 ended with only hearing my side and two postponements since and a scheduled court date for April 16, 2010. So once I received the debt collector's call on December 23, 2008 I spoke with Rita to verify my involvement with the account. I was not then transferred to Kelvin Operator 67962 in the Recovery Dept who said my involvement on the account was as a co debtor and that Lowe's does not report co debtors nor can garnish wages. Kelvin informed me prior to this statement said he was placing me on hold to ask his Supervisor. I then asked why the debt collector was calling me. Kelvin suggested it was the collection agencies attempt to collect.

So no contact or reply was made after I sent my fax 12/28/2010 until the first week of March when ARS National called to collect the above said debt. After re-faxing my original 2008 fax to Lowe's Recovery Dept, copies of my preliminary agreement, order to file for divorce, as well as submitted final property and personal settlement stating to remove my name from such account, copies of emails to my attorney advising to his attorney of Tim's non compliance of working with me, I was told it was a civil matter and would have to take up my dispute with the courts.

So what does a person due that has not been informed of the issues nor has received a copy of a bill, statement, and prior past due notice, or signed one receipt for the balance due invoices do in a situation like this. It seems like a legal run a around with no end. It is no secret that divorces take money and lots of legal counsel but it is also common sense to assume it is very difficult to start over after a divorce financially and is even harder when you must be responsible for debt you were unaware of and cannot get answers.

The product was called Mineral Sable (model number V05587), a 12"x12" durable vinyl flooring product. I could not believe it when the Cryntel Vision customer representative told me "if you move things across the surface - like furniture/kitchen chairs, etc., or clean your floors with chemicals or cleaning products, it voids the warranty. I asked her, because I had all their literature from inside the tile box in front of me, "where do you recommend cleaning products to be used, or mention which can not be used? I use a Swiffer Wet-Jet. Is that a product that voids your warranty?" She said that she didn't know exactly which products, but cleaning products void the warranty". I asked her "if the product is to be used in kitchens, then you are saying we can't move our chairs or walk on it, because moving things on the surface voids your warranty?" She said, "moving things, like chairs, yes".

I told her "the 20 year wear through warranty that you list means 'from the top down', is that correct?" She made me take photos, my sales slip, and mail them to Cryntel. I never heard another word. My floor is coming up everywhere. Now, several years have passed, and every time I look at it, I cringe and get upset at all the money wasted.

I have picked out the carpet, flooring, etc. and hoped to have it all done before the expiration date of the deferred interest contact on 4/12/10. I did not ask for an extension as I believed all would be completed before the 6 months. However, on February 17, I received harassing phone calls from GE Credit saying Lowe's hired them to collect the full amount, (he said his name was "Watson") with interest, adding about $200 to my original bill. The reason is, "You are 3 months behind on your bill, we will turn you in (I imagine that meant to the credit bureau, or legally, by the hateful tone of their voice, what I could understand).”

I immediately called Lowe's Customer Service and when I gave the woman my card number, she immediately said I had to talk to someone else. She connected me back to GC Credit, not allowing me to say anything about why I was calling. Since I realized Lowe's was not going to help, I asked GC Credit to speak to a supervisor, hopefully whom I could understand what they were saying. He, "Mark", said the same thing, as the first person, “You are behind. We will turn you in," and I must pay the "full bill". I attempted to get him to tell me how I could be behind, if I didn't even have the product and also had the deferred account. He only said "You are behind. Send the money, or we will turn you in."

I asked why GE Credit was calling me. He replied, "Lowe's hired us to collect the money from you." When I tried to explain about the deferred interest account, he said he did not know anything about that, only Lowe's gave them my name, to collect the money. I called the store where I bought the merchandise. I spoke with the manager, Adam, and was asked to fax him copies of my bills, but that they could not access my account unless I was there. I told him I was not going to leave work as this was their mistake. I faxed the info. Of course, I heard nothing for a week.

I called and he said, "The fax did not arrive.” It’s funny as my fax machine printed out a form that indicated it did. So last Friday, I called Mr. E., the manager at the same Lowe's store. He said he would "look at my (meaning his) over the weekend end and perhaps could find out what was going on and again asked me to fax my bills to him. The next day I received a letter (in addition to the phone calls) from GE Credit telling me I had been "referred" to them for collections giving me 30 days to pay the full amount or a judgment would be filed on me.

This letter was dated the same day the phone calls began, so it appears GE Credit or Lowe's had no intention of listening to my explanation. The letter was mailed after it was typed, so I did have the time to try to correct the matter with the store, since Lowe's customer service would send me back to GE Credit again. I have taken great pride in my excellent credit history. And now that may be jeopardized by having to pay for something I don't even have. The amount was initially $2,185.76 and is now $2,671.00 per GE Credit.

There was also a charge included for a hot water heater, which is the only thing I do have that works, $371.76, which I paid off after receiving the calls from GE Credit. I was told as an explanation by the Lowe's manager that as of 2/1/10, the law regarding the deferred interest policies was changed to the customer needing to pay a minimum payment each month. However, my initial contract was 9/09, and I was not informed there was any change. So, how could I be 3 months behind, if the law didn't go into effect until 2/1/10?

Also, there were finance charges and penalties listed on my bills each month. I asked the salesman in front of the manager, Mr. E., about this. He said they were to show me what I could owe if I did not pay off the amount by the due date, 4/12/10. The salesman then took that bill and went back to his work, saying "I'll take care of this." I believe this was November or so. So, you can understand with no contact regarding my being not current, I was surprised about the call from GE Credit. I actually believed if I could explain the circumstances, they would work with me. Of course, they do not care, since they have the power over me at this time.

This caused absolute stress, with the possibility I may have a black mark on my credit. And due to being able to explain the situation to either Lowe's or GE Credit, I may have to pay for something I do not even have. I am filing a complaint with the Consumer Protection agency, as well as the Attorney General here in Arkansas. I am also writing a letter fully explaining the situation, sending it to the Lowe's manager as requested. Mr. E., did not promise he could help. He appeared as surprised as I was about all this.

My letter stated that I want to cancel the replacement order with them. Hopefully, they will allow me to keep the damaged counter top and sink until I can get a replacement from another company. Oh yes, I want the $70 I had to pay for the person to measure my counter top, and the one to measure my floors for the carpet and flooring. I'm wondering if Lowe's, because I am a senior citizen, believes I will just buckle under and agree to pay as they want. I can assure you I will not. I will tell as many people as I can.

My 20 year old daughter had been staying with me and she had different hours than me. Therefore, when I got up in the mornings and the dryer was running, I assumed that she had done a load of laundry. She moved out mid-January 2010. It was at this time that I discovered that the load in the dryer in the morning was indeed the same load that I had started the evening before.

A repairman from A&E finally made it out to our residence on Wed, 2/17/10 and stated that he would replace the electronic front panel but he would have to come back to do so. He is scheduled to come back out this Wednesday to repair the dryer.

In the mean time, I received an electric bill for over $500! I feel that Whirlpool should reimburse me part of this bill. I have made several calls to the electric company trying to figure out how my bill could be so high. We went over all my electric usage and my husband checked the water heater, etc., etc. We came to the conclusion that the dryer has to have been the "culprit". I have a daily readout of kilowatt usage that shows that the usage increased tremendously after the purchase of the dryer and went back down after I had realized what was happening. Can someone please contact me about reimbursement as soon as possible?

Lowe's sold us both items knowing what tractor we were putting it on but the snow blower attachment required too much from the tractor and the LA105's motor isn't big enough to handle it, so it blew up the motor. Saying there is nothing they can do because it is over the hours. I checked John Deere's website and you can buy the same snow blower attachment as an accessory for the LA105 tractor. Not sure what to make of this. So, they want us to spend another $2,000 - $3,000 on a bigger John Deere tractor. Well, after spending $4500 for a mower, blade and snow blower, they want us to spend another $2,000 - $3,000 to purchase a new bigger John Deere tractor alone. I think not.

I started having trouble a few months ago with a couple of the commercial sales people. I was always professional enough to not argue with the employees but would just go to the store manager and make my complaints directly with him. I even caught the extremely poor behavior of his employees on my cell phone camera videoed them with sound, for proof of my claims. The store manager, Alex, assured me that he would take care of the problem and refused to watch the video proof. What he did do was tell the employees that I had caught them on my phone displaying the poor behavior and down right rude actions toward me.

After that, every time I answered my phone near the employees that I had complained about, they would jump up and start telling me I couldn't use my phone in there. Well Lowe's has no signs stating that cell phone use is prohibited so I complained to the manager again. He told me then that he had checked and there were no laws against it but it was against store policy. So I told him fine, post it and I would abide by it. He refused to post it and told me he would kick me out of the store if he caught me using my phone again to capture proof of his employee's bad behavior employee again. Well I was in the store 4 to 5 times almost everyday running to get supplies. I can prove this with my commercial credit card statements. Most time without trouble except when those 2 certain employees were at the commercial counter.

Well on this last visit, I received a call while waiting to checkout. The employees names are Debra and Patty. I pulled out my phone to answer, it was on silent ring and Debra jumped up from behind the counter and said what are you doing taking pictures. I told her it was none of her business what I was doing with my phone and to call the manager so we could get her problem taken care of. She tried calling the manager with no luck so I went to the customer service desk and there he was. I told him that I used to think he was a good manager but due to his telling his employees I was getting their bad behavior on my camera, he created a worse problem. And I asked for the district manager's number and name.

I then went back to the commercial checkout and checked out with a different employee with no trouble. I walked out of the store to load my supplies. I loaded them and being a guy who hates hunting a cart, was pushing my cart back near the commercial entrance. That's when I noticed the employee Debra and Patty, who might had never come outside, were outside the store under the loading area, coming toward me. About that time, I got a call, pulled out my phone to answer it and at that point both Debra and Patty started yelling at the top of their lungs that I couldn't take videos there. There were 2 other employees outside at the time and I said to them since they were standing 5 feet from the yellers to witness to the manager. They claimed they didn't want to get involved.

This was the last straw. I had never been harassed by them like that, had never even mentioned that the manger needed to fire them but this time they crossed the line. I left the store and called the manager and told him what had just happened. He said he would look at his videos and get back to me, he never did. I called the corporate office and told them what had happened and that I was thinking of filing harassment charges on the 2 employees that harassed me, and that until they take care of the problem, I would not shop at Lowe's again. They asked me for my address and phone number, I gave it to them. They said they would be getting in touch. Next thing I know, I got a FedEx with a letter from an attorney telling me that I was banned from all Lowe's properties and not to contact any store.

I do not think people are aware that they have to be perfect in order to have credit with them and they don't want you to do business with them if you don't. They state they are not the ones that initiated this. They blame the bank they deal with but to me that is just a scapegoat for them. By stating it is not us but rather the credit card company is how Lowe's justifies that they truly do care. The sad part is, I chose them over the other home improvement stores and spent thousands of dollars in their store because I truly preferred Lowe's. Please be aware of how they do business!

The second time, which happened last night, it took me 40 minutes. A friend of mine who is also a heating contractor had told me that Whirlpool did not vent these units how they should have and that's one of the reasons the pilots keep going out. After 40 minutes, I decided to remove the nickel size glass window that's mounted on the silver plate. The unit fired up on the first try. it has stayed on since last night. Only time will tell, but I'm very unhappy with this unit and plan to take my loses and buy a Bradford White. I've already told the rest of the family to stay away from Whirlpool products.

Now along with these problems, the rinse cycle continues to let the water flow. resulting in the water leaking all over the floor and me having to unplug the washer, turn the water off, waiting a while, then hitting the spin button for all the water to drain out, then repeat the spin cycle several times. This is horrible and it works on my nerves. I should not have to go to the washer up the street to wash and carry wet clothes back home to dry.

Service person after service person has been to my home with temporary solutions. I want the problem solved, and not in months, I want it solved now. My money was taken easily for broken, unusable worthless appliances and now it takes years to fix it. I’m a very unhappy customer and I am letting my friends and family now not to purchase any major appliances from Lowe’s, or to purchase a Maytag Neptune washer from anyone. Please solve the problem.

At the time of my purchase, I had bought an extended warranty on the snow blower. I was told by Lowe's that even though I bought the snow blower at the end of August and did not use it until December that there was a 60 or 90 day return policy and I would not be able to return it. This was after the first incident with the snow blower. I was then told to call my warranty service for repairs and so I did. They arranged for repair and pick up of the snow blower. After almost two weeks of having my snow blower in for repairs, I called them because they said it would only take seven days. They informed me that Lowe's isn’t sure that they will cover repairs of the snow blower which range to about $170.

I then called the Lowe's warranty service and the informed me that the cost should be covered if not by my extended warranty but from the warranty remaining on the snow blower. I returned a call to the repair shop and they informed me that Lowe's does that to smooth talk their customers and that they have many snow blowers by their company and have not received payment for them. I am very angry by the service I have received from Lowe's and I am angry at the quality and service I have received by Poulman's equipment. I paid over $1,100 for this snow blower. I was told by Lowe's that I needed to check the snow blower for loose parts after each use. I only used the machine three times. The reason parts fell of it is because it wasn’t properly assembled. I have received poor quality service from Lowe's and Poulman's.

We were then told that we may get the delivery the next day, or maybe not for another three days. The store manager was very rude the entire conversation. When we realized that we may not get the washer/dryer for days, and the manger would not set a new appointment, we told him that we would just go to another store, and purchase a washer and dryer, and then get our refund from Lowe's. His comment was, "do what you have to, I don't care". We went this evening, and purchased a better washer and dryer from Nebraska Furniture Mart, for a lower price. When we went back to Lowe's to get a refund. no apologies were given, and the manager was just as rude as he was on the phone. Because of their attitude we will no longer purchase any item from Lowe's. We have a Home Depot down the street, and too many other stores to shop from. We refuse to be treated badly.

In November 2009, I started to smell gas while grilling. The burner cover was broken again and upon further inspection, I found the burner and venturi tube completely rotted out. Finding that parts are no longer available. I put my $230.00 grill in the trash. I will be searching for my receipt. My Lowe's knows nothing, two and a half years. My $230.00 grill had to be trashed!

On 12-22-09, we first noticed a large crack at the front of the cooktop. On 12-23-09, we noticed another crack starting at the back of the cooktop and running all the way to the first crack. We contacted Lowe's on 12-24-09 and spoke with Monica, who said she was one of the store managers. She said she would call us back. Then we received a call from Shannon of Lowe's in Folsom and she said she had contacted Whirlpool. She instructed us to call Whirlpool's Service Advantage number, 1-888-, which we did. We spoke with Diana who said she would send A &E Mfg Service, 1-800-, out to inspect the cooktop.

On 12-29-09, a man named Atish from A &E came out and inspected the cooktop. He said the product failure was probably caused by "thermal heat." He wanted to charge us for a service call and we told him no one from Lowe's or Whirlpool had advised us that we would be charged for this inspection and that we did not feel we should pay for it. He also indicated that since we did not buy the extended warranty plan, Whirlpool would not pay for a replacement. We were advised by Whirlpool not to use the damaged cooktop because it might be dangerous.

Our position is that this product should have lasted more than 1 year and 11 months. While my wife and I do not consider ourselves experts in determining the cause of this failure, it seems clear that it could have only been caused by one of two things. It was caused by faulty installation or a defective product. Lowe's and Whirlpool should not be allowed to hide behind a 1 year warranty. We believe they owe us a full replacement or a full refund of the amount we paid Lowe's. To date, we have not received such an offer.

I kept calling them, and every time, they say they will check and call back. However, they never called back and never they don't have the records about the missing parts. Last week, they said the screen and key lock will be sent by the provider and I should get it this week. However, when I called today, they said the items will be sent next week and delivered two days after.

The customer service totally suck, especially the delivery department. No one enters any request and I need to repeat and repeat the same questions and ask for the same delivery. I don't know why Lowes still exist! My comment is, don't buy anything from Lowes, especially the delivery items. They suck!

At this point, I feel that it was the threat of a complaint such as this versus any real commitment to good consumer service that prompted even that much. Brian had been paged numerous times while I was on hold and when I asked him about this, he claimed not to have heard the page. Is not the purpose of an overhead pager just that that is, to facilitate communication in all parts of the facility?

During the rinse/spin cycle, I was hovering over the washer because the sound was getting louder and the washer was shaking badly. I held the washer in a effort to quiet the noise created by the shaking, yet the noise didn't compare to the original noise of something rattling inside the drum. I finally pulled the plug to stop any more damage from happening. The noise was extremely loud and since I've done work installing appliances/remodeling, etc. I know a problem when I hear it.

To the chase: I called the number that was on the warranty receipt given to me at Lowe's upon the purchase. This turned out to be A&E Appliance Repairs. I'm not sure where they're located but I set-up an appointment which was on the weekend of the same week of the call. Their repairman arrived within the time frame given and was well-mannered, but lacked materials I feel are essential in this line of work. He asked for a bucket or something so that he could drain the water that still remained when I pulled the plug. I told him that the location of the drain was too low to the ground for a bucket to help and suggested that he maneuver the washer to the front of the garage and drain it down the driveway to the gutter. I asked him if he had a dolly? "No," he replied. I couldn't believe it, not even a dolly.

Anyway, he removed the back cover and came to the conclusion that the bearings froze and that I would need two parts before the repairs could take place. One part, the stainless steel drum would arrive within 5 working days, the other part, the outer casing drum that holds the motor and stainless steel drum in place is backed ordered and will be shipped around a month from this service appointment. I couldn't believe my ears! One month? I asked that if it was on back order for that long, there must be a serious problem with these washers to create a logjam for this particular part. He gave me no answer. This is the early part of November, I hoped that I could get lucky and get the part earlier and in time for Thanksgiving. The part just never came. I finally called to ask what's going on with 'The Part'. I was angry but not to the point to where the call center customer service person began to take a rude stance and when I asked for her name, the call ended. I then called Lowe's Customer Service number; that person apologized for the previous call and informed me that the part in question just arrived to the warehouse and should be at my house in five days. I asked why the month wait? There was no answer.

The part finally came on the day I was going to call to let them know that the part still hadn't arrived. It saved me another phone call. I scheduled an appointment with the repairmen (this job requires two guys) for the upcoming Sat. The same repairman who came the first time appeared and upon opening the box noticed that the motor mount part of the drum was broken. By this time, I was out of steam. It wasn't his fault and getting upset wasn't going to solve the problem. He makes a phone call to have the part ordered again and tells me that the part will be here in five working days. I looked at him and asked why five days this time and more than a month earlier? He didn't know but acknowledged that the time frame for the part to arrive to my house was way too long.

Well, five days came and went. I lost count between the days it was to arrive to when it actually did finally arrived, but it was always with a surprised expression on my face since I'd given up on this thing ever showing up, period. Well, I've scheduled my appointment for Sat.

I inspected the part before calling and after almost two months to the day, I'm hoping that this is the last time I see a repair person from A&E any time soon. They actually wanted me to hold on to the broken drum casing to give to the next repairman. I laughed and with very little words explained that I'm not going to warehouse that huge box for your company, that he could and did take it with him. The nerve! Lowe's has a problem with this service company, along with Maytag having a serious problem with their product. One year and already a major repair?

Heck, my last washer lasted me about seven years before I traded for another rather than fixing what was wrong with that one (home owner's insurance). There's no accountability anywhere! Lowe's position is to apologize for the repair service department's lack of ability to fix the problem in a timely manner. There's no accountability on the service dept. due to a back order of parts. But tell me this, how come they quote one month the first time and five days the next? Not that either prediction came true, far from it. Like the saying goes, "something smells fishy."

I called. I spoke to someone in India who was very difficult to understand, but he steadfastly refused to give me a number. He said it was repairable. I told him I didn't need it repaired as it had been replaced. I asked to speak to a supervisor. I stayed on hold for 15 minutes, and still, no one came to phone. What do I have to do to return this hot water heater and get my money back? I have checked online and see that this is a problem for many other people. Please help!

I spoke with Kim at this, who said that she didn't know anything about only 15 lights working on the item and told me to go to the nearest store for a refund. This is fraud and Lowe's is trying to dodge responsibility by offering a refund. Given the size and number of stores, this must be a nationwide situation. There must be literally thousands of customers who have been duped.