Lowe's Home Improvement Reviews

I hired Lowe’s to install three exterior doors. Lowe’s contracted AKR Builders to install the doors. I paid extra for labor because the house was built in 1900 and I wanted to be able to use standard sized doors. The installation was nothing less than substandard. No long screws were utilized in the door frames. The vinyl siding that surrounds the doors was improperly replaced. Siding overhangs around the doors and portions are unsecured. One of the back doors was easily kicked in by a 13-year old child, splitting the door jam on all sides. Lowe’s will not make the installation right with me. I stopped paying my credit card balance in an attempt to get their attention. Instead of making things right, they turned my account into collection. I do not think that I should have to pay for ** work.

I submitted required rebate material on 1/8/12 to Lowe’s on a Kreg Master Jig kit. I still have not received the promised $15.00 rebate as of 2/28/12. Their web site shows they received material on 1/8/12 but no more update. Add me to the people who are awaiting promised rebate. I am starting to wonder and becoming disenchanted.

This is my 3rd time replacing this coupling and now Lowe's or any other supply house does not carry the coupling, any suggestions? I think someone needs to be responsible for this matter.

Post this on the site for Whirlpool complaints! It's a follow up to my earlier Whirlpool complaint but you guys keep posting it to complaints for Lowe's... you need to post this here on complaints for Whirlpool, since it is a follow up on my Whirlpool complaint. You've already posted this on the site for Lowe's which is fine, but you need to post this, here, on complaints for Whirlpool!

By the way, since I failed to mention it in my previous complaint, my retailer is Lowe's. I thought Lowe's was great at first, but I cannot believe their attitude and refusal to resolve this. They took my money. I even got the extended warranty covering me for 5 years and frankly, they should be kissing my ** and apologizing since I've gotten three defective Whirlpools from them. But nope, they literally told me if the 3rd fridge doesn't work, then it is a matter of "me not being able to be satisfied". What gall! Did I ask for a different model? Nope! Yet somehow they claim it isn't a matter of bad fridges, but that I just don't like it. That is just crazy nuts.

I purchased a dryer from Lowe’s not even a year ago. The dryer started smoking and caught fire. I called the service number; they said they can come out next week. I went to the store and the assistant store manager was no help. I asked for the district manager’s number; he refused and stated he did not have that number. He would not give me his full name and he walked away from me. They would not even assist me in removing the dryer from my house. Could the dryer be smoldering on the inside? I can’t tell because if I remove anything, this would void the warranty. Lives are at stake--does Lowe’s care? I have two kids--at least Lowe’s should care about them.

I bought about $600.00 worth of tiles from Lowe's, to do my house floor, before I moved back to my house. I have been sharing a house with my navy friend. I've had new wood put down, sealer, and instructions, as told at the store, to put down this flooring. It was a pain from day one. The Tulsa stores would say they have it at this store, we do not have the 200 plus tiles you'll need. After 3 or so stores, we got the product, had the local carpenter put it down as told, then in 3 weeks, the nice pattern on top of the tile curled back, like a brown snake skin. They gave us more tiles. It did the same thing, so we sent Lowe's and out of country maker copies of the tile, Canada. They verified it as bad. You can see in the picture the bonding agent between the tile and coated thin pattern, does not cover the tiles' edges, so the tile wear on corners and sides easily, and then curl up like snake skin.

I purchased both these items and they were delivered on the same day. The refrigerator, upon plug in, immediately made a horrible noise from behind the ice maker, the motor, and only stopped when you opened the door, then start back again upon closing. Lowe's said to give it a while to stop, but it never did, bringing another one the next day to replace. The stove top worked fine and I was so excited and used it the first night. My husband turned the broiler on the next morning to make toast and within less than 5 minutes, smoke was billowing out and the whole house now smells like an electrical fire. Lowe's is bringing another stove out tomorrow. I thought Frigidaire was supposed to be a good brand. One appliance was loud and the other almost burned my house down. What gives?

I purchased kitchen and dining room floor tile from Lowe's and contracted with them for the installation. The tile was laid the wrong way and laid unevenly. I told them I wanted it taken out and reinstalled correctly.

By the way, since I failed to mention it in my previous complaint, my retailer is Lowe’s. I thought Lowe’s was great at first, but I cannot believe their attitude and refusal to resolve this. They took my money. I even got the extended warranty covering me for 5 years. And frankly, they should be kissing my rear end and apologizing since I've gotten 3 defective Whirlpools from them. But, nope, they literally told me if the 3rd fridge doesn’t work then it is a matter of “me not being able to be satisfied.” What gall! Did I ask for a different model? Nope! Yet somehow they claim it isn’t a matter of bad fridges but that I just don’t like it. That is just crazy nuts.

I purchased a 40 gallon hot water heater from Lowe's about two years ago. The pilot light has gone out repeatedly. The Gas Company identified a faulty gas control valve resulting in a dangerous release of gas. I have had to replace a faulty gas control valve and a relief valve. Although I was sent a replacement gas control valve from Whirlpool at no cost to me. I have spent a total of $470.00 for water heater valve replacement labor. Even now, the pilot light operation fails to operate properly or consistently. As a consequence of this faulty water heater, I have no reliable source of hot water for my household use.

I bought a new tank to repair a toilet that was from Lowe's. I replaced it and it leaked at the bottom gasket. I went back to the store and bought a new thicker gasket and replaced it and it still leaked. I went back to the store after I noticed a hairline crack by the gasket and bought another tank kit. After replacing the tank, I went back to the store for the fourth time and returned the faulty tank and gasket. I ended up with four trips to your store and an all day job that would have taken a half hour if the new tank was defect-free.

We bought appliances (Samsung refrigerator, range, oven and microwave and Whirlpool washer and dryer) at Lowe's during Thanksgiving weekend 2011. They said delivery would be Christmas week. So far nothing. Delay was said to be due to the Samsung appliances having issues at the port of entry. This week we got a call saying they would deliver the appliances and we thought finally. Today, when they called to tell us the time of delivery tomorrow, they tell us they can deliver only the wager, dryer and the range. The other 3 appliances maybe delivered by the end of month. This is so crazy and we are so upset. If we call the store, the only answer we get is that if we don't want to wait they will refund. We missed out on all the sales during the holiday time now because of this and have been patient for more than 2 months. How can any store sell something and not be able to deliver even after 2 months? I will never buy or recommend Lowe's to anyone ever again.

I have misplaced my Lowe's credit card. I have never had a problem before, because all of the people have gone out of their way to give me a temporary card. I'm sure if you check our Lowe's account, you can see how much my husband and I have spent over the last few years at Lowe's. After work, about 2-3 weeks ago. I stopped at the store, and wanted to purchase some blinds (I bought 2 and have many more windows in the house that we were going to purchase for). My husband and I had ordered flooring for our entire downstairs, with installation in November. We spent over $4,000.00 for our flooring, and my husband called Lowe's the evening I was very rudely treated.

I have purchased flooring, threw out the entire house, granite counter tops-kitchen and bath and new appliances. Not one order has been correctly delivered or installed. Installers were eating my food, leaving holes in walls, breaking legs off of furniture and beer cans left in house. Time frame given and taken 2-3 days compared to actual time of 3 1/2 weeks. Terrible experience!

I bought model wjre555ok2ww little over a year ago. I get mad every time I wash clothes. I have to stand and add extra water so the clothes will get cleaned. If I don't add the water, the clothes do not get cleaned. I had a GE washer years ago, and it was a good washer. What happened to the designers? Can't we do better rather than worse? I hate water-saver machines; they do not work like the salesman said they would. I totally agree with Marjorie's complaint from Norfolk, VA dated 1/5/2012.

I bought two sets of flooring from Lowe's. The first one was bamboo, which was completely terrible. My brand new home and flooring was shot in 3 weeks, luckily, before we moved into our new home. They gave us two choices of flooring, oak and tiger wood. We took tiger wood, even though it is not even close to bamboo color, but it's a new home, and we wanted to get in. Tiger was great for awhile, but is now cupping, shrinking, etc., and 10 Lowe's people been out, and they say humidity is all wrong, and won't pay. They never have shown us anything, and it is getting old. I spent thousands of dollars for flooring, and got no satisfaction.

My husband and I along with my 3 kids went to the Lowes store in Bastrop Tx. We are redoing our bathroom and needed a double vanity and double vanity top. We also chose two matching sinks for it. We were told that we could have it delivered so we continued shopping. Two hours later and two flatbed carts full of tiles, tools, carpeting and tiling tools, we are told Lowes will not deliver free of charge because the products were not considered appliances. Disappointed we did not want to put everything back so decided to go ahead and take everything. After cashing out, mind you two flatbed carts and a regular with my kids in it, no one offered to help us out. There were 3 employees standing around talking to one another.

I bought a washer and dryer on a Thanksgiving Day sale for $1,000.00 and till now(01/22/2012), I haven't received it. Lowe's keeps on saying, I will receive it in the next 2 weeks and it's been dragging for almost 2 months. Today, when I called Lowe's at Nolensville Rd, Nashville, TN, a person named Eric, instead of talking politely, yelled at me saying he can't do anything and was not at all, giving me proper response. I think people who work at this place need to get proper training and need to know how to behave properly if there was any mistake on their end. I gave one star, should have given negative points for customer service. I would never, ever want to shop for anything in Lowe's again. I am done with their false answers.

The washer does not get clothes clean. Also, the clothes come out all tangled up and wrinkled so bad it looks like you have rung them out by hand. Some times they are in knots so bad it is hard to get them apart. Also, the dispenser for the soap always has water left in it. This is one of the worst washers I have ever had. The dryer is just as bad as the washer. I have to iron every thing now. I will tell every one I know the Bravos Maytag is the worst washer and dryer ever. I wish I had been with my husband when he got these. I would have said no way.

This new design is no good. Without an extra rinse and spin, the clothes are still dirty and soaking wet. I would like my money back so I can buy a new one!

I purchased a Bissell Sweep Up shortly before Christmas 2011. The first part of January 2012 the brush fell off the Carpet Sweeper. This was one of your cheaper carpet sweepers, even so, I expected it to stay intact for less than a month. I paid cash and failed to retain my receipt, however, I do want to register my complaint for the benefit of other customers.

We spent our entire savings to have Lowe's put a new roof on our house. Lowe's contracted a company that came out and removed all the shingles in an all day rain and never bothered to tarp our roof resulting in water running in our kitchen ceiling, ruining our microwave, stove, cabinets, flooring, and etc. As of this date, we have gone 7 days with no stove or microwave. Lowe's representatives have came out and looked, but no one from Lowe's has any sense of urgency. This is the worst experience I have ever had in my entire life. Lowe's has ruined my home.

I am handling a case for those who have not been paid their rebate by Lowe's. Please contact me.

I purchased three Bosch appliances from the Lowe's Store in Conyers, GA #1076. I had been researching the prices at different retailers. I went into Lowe's and saw that they were offering a rebate if you bought three or more Bosch appliances. I purchased items and quickly submitted rebate form online (10/17/2011). I waited six weeks and started calling. I have been given the, "It's processing" line for the past three weeks. "Allow three more weeks." I will not make anymore purchases at Lowe's until this issue is resolved. I was looking to start privacy fence project ($4000) in February. I will go to HD instead.

We purchased a new water heater from Lowe's. A subcontractor came to install it and drained our old water heater down our basement drain, clogging it. We had a huge flood of sewage in our basement and a third party confirmed it was because of the silt and sand from the old water heater. Initially, Lowe's said they would pay for everything, but then they turned us over to their insurance, which turned us over to the subcontractor's insurance, which refused to pay. Now we are on the hook for almost $4000 and have to go to our own insurance, which will raise our rates. Lowe's guarantees their work and has contracts with all their subcontractors. But when one of them messes up, they suddenly say it isn't their problem. They're despicable.

Lowe's leaves a bitter taste. Black Friday orders for a Christmas Tree and outdoor prelit wreath at Special Prices were scams. I've made numerous follow-ups on both items and never received them. The tree and wreath were ordered one hour into the sale, but I'm now told these items were limited in quantity, therefore unavailable. How can a store advertise an item for sale when there is not enough in stock to supply the first one hour of orders? It sounds like the illegal bait and switch right?! Well, the two items that were 'a bargain' to me I never received but the other non-sale items I ordered (because I was lured into the store) did arrive.

We purchased four Whirlpool gold appliances from the Dunn, NC Lowe's store on May, 30, 2011, with a promise of a $400 rebate. (Rebate offer = buy 2 get $100; buy 3 get $200; buy 4 get $400) After several weeks without a delivery on two of the appliances and no delivery date in sight, we decided to go to another store (Pittsboro, NC store) for pickup on June, 7, 2011. We were told we had to return/repurchase the items, which we did. I then contacted the rebate center and was told we would get our full rebate because it was a Lowe's issue but to wait 5 to 6 weeks. In the meantime, we received a $100 rebate. When I called, they said to refax the receipts and the additional rebate would be sent out. Since then, I have called them countless times, faxed the receipts to them four times, contacted both stores and the home office. We are constantly put off and told to call back in a week, 10 days or even six weeks!

I ordered a dishwasher on 12/1/11. I was told it would be in 12/15. No call until 12/21 and I was told it can't be installed until 12/27. Merry Christmas Lowe's. I would never purchase an appliance from Lowe's again, horrible services and experience.

My complaint is about the Lowe's reviews site. Although my local Lowe's stores have problems, I'm not complaining about them. I have written 2 reviews recently about products that were defective: a Samsung washer and a LED track light. Lowe's simply sent out a form letter response saying the reviews have been rejected. I wrote the reviews fairly and without invectives or other slurs, yet Lowe's is being dishonest about letting bad reviews (or many after a certain quantity) in on their site. This is not the case with, for example, Amazon or NewEgg. Corporate Lowe's is being fundamentally dishonest because it pretends to offer an unbiased consumer-based review site, but it is anything but.

Horrible! Very, very angry. In May of 2011, I spent thousands of dollar for all new kitchen appliances. In Oct. of 2011, my refrigerator went bad (still under warranty). I called Lowe's and reported this. They initially sent someone out to check the problem. They then stated that parts needed to be ordered. This took weeks. When the parts finally came in, they sent a repair person out who stated more parts were needed. I waited weeks for parts to come. The same parts came/ Again, a different man came out and stated more parts were needed.

I see on your website that Lowe’s/GE credit settled a lawsuit about charging interest on non-promotional purchases while payments were used to pay off the promotional balance. I recently had something very similar that happened. Apparently their system automatically applies payment to the promotional purchase in the last 2 months. There is a way to change this but it is not obvious that it can be done. Interest was charged when I intended to pay off the no- promotional charges first, and I would have paid everything in full if the interest had not been charged.

We bought an expensive washer and an additional warranty on it. It has been repaired 6 times now and the company will not stand behind the product. We have this expensive washer and having to go to the laundromat to do laundry. Lowe's is being very difficult to deal with. The repair company they use is honestly a joke! Every time the washer tears up, they tell us next time it tears up we are replacing the unit. It's torn up again, parts are ordered again, parts will be a few weeks coming in again, they will call us in a few weeks after the Holidays! Meanwhile, back to the laundromat for a few more weeks! The customer service at Lowe's of Kingsport stinks and the staff is very rude. We have made 6 phone calls today alone and we are no further along than we were weeks ago.

We bought a Maytag Washer on 3/11 /2011. The washer stop working in October, 2011. We do have a Extended Protection Plan. It took them about a week and half to fix the problem. It lasted about to weeks and it stopped again. We called and went to Lowe's but they keep giving us the runaround it has been three weeks and still nothing. I need to know what to do about this matter? Please let me know something as soon as possible. Thank you

Henry County, GA is on the list for rebates to those that have purchased a "water sense" toilet to replace an old one. In order to submit to them, I need a copy of the initial receipt and invoice to prove we purchased such a toilet in February of this year. I purchased it via my credit card in the amount of $227.01, invoice # ** on 2/12 in store # 1153.

Have the extended warranty, fridge froze up lost all my food and insulin. Repeated call to customer service to no avail. I am on social security and food stamps, just spent $200 on food mostly produce as I am a severe Diabetic. My 3-month supply of insulin froze. Said they would help. Been over two weeks and no word. Have faxed them all the info. Now they will not even take my calls.

I purchased a Frigidaire washer and dryer. The washer won't pump out the water. I bought the Extended service plan for both, so I called them, and they told me it will be a week until someone can get out there. I called the corporate office, but It didn't help. They did tell me, I could find a service company that would fix it, and to send them the paid bill, and they would pay me back. It may cost over $200 to fix it. I will never buy anything from Lowes ever!

I was not informed that when my new dryer was delivered, the delivery men could take my old dryer if it was disconnected. Something so easy and courteous would have made all the difference. I don't know the salesman's name but I shouldn't have to, he should have done his job.

A certain cashier by the name of Meagan has a bad reputation. She has a major attitude and she's very rude. I do not appreciate her service. She is from store 2301 in Chicago, IL

This is Veteran's Day, 11/11/11. I went to Lowe's Home Improvement store in Kernersville, North Carolina, and bought a sliding glass patio door. I informed them that I am a veteran and would like the discount that they are offering. I was told that because I did not have this special ID, I would not get one. I am a veteran of the Vietnam era and do not appreciate not being recognised as a veteran.

I purchased my 24" GE Front Loading Washer and Dryer (Stackable) from Lowe's on Oddie in Reno, NV. Two weeks to order out, the set came to my front door missing the stacking kit. The washer and dryer sat in our living room for another week waiting for the special order stacking kit. When the stacking kit comes, it was the wrong one! I returned the stacking kit and waited another four days for another stacking kit.

I first went in to look at an entry door unit last month, pricing the item to see if it was within my budget. I paid $35.00 to have the door measured, and went back to pick out the door.

I purchased a Char Broil Commercial Series SS 4632325031. Several wheels (casters) fell off while cooking. Char Broil replaced them several times. Finally, they said plastic inserts were no longer under warranty (25 years.).

I purchased item #339956 Enviro Elements XL Base Cabinet. This item had a yellow sticker on the cabinet that was on display with a price of $79.00 (the size of the sticker was around 5" x 5" and in a plastic pouch). When I checked out, I was charged $99.00 for the item in question. I pointed this out to one of your customer service reps. She walked back to check the price. She came back and told me the $79.00 was for a different cabinet. I told her I know what the price was for the cabinet because I had looked at it a couple of times. It was always $79.00. I went ahead and put my purchases in my car and walked back into the store. The $79.00 price had been moved to a cabinet that had been marked down to $79.00 from $99.00. These cabinets were located in two places in the store, on an end cap in one isle and two isles over. There was only a price tag on the ones in the isle from where I pulled my selection. I don't play games with price tags in stores. And I don't appreciate how this was handled. I know what the price was because I told a friend about the good price for the cabinets.

We ordered a dryer from Lowe's online. They sent a contractor, Richard, who rigged up the gas dryer illegally (we found out later) because he did not have the correct part in his van, leaving us with a gas leak. We smelled the gas and called Lowe's. They did not send someone out until 6 days later. In the meantime, we shut off the gas to the dryer. They claimed that they couldn't come any sooner, but we would think a gas leak is an emergency. When the next person came, he commented on the dryer being hooked up illegally and that it was very dangerous to us. The next day yet another person came to finally fix the situation. We will never take the chance of dealing with Lowe's again and risking putting our family in danger!

I purchased Samsung dishwasher and extended warranty back in February of 2010. I have had to call Lowe's "service advantage" at least 5 times in the last year. This latest problem will require a 10-day outage of the dishwasher. Lowe's refuses to consider this product a lemon and will not refund my money. They also have the nerve to tell me that they understand what I am going through.

I purchased a Samsung washer and dryer with a 5-year extended warranty. The washer began giving trouble and it bangs away when used. The employee at the warranty company, Sharper Services, came out but before he would work on it, he said that I had to sign a liability release for any damage he might cause to the washer and everything else on my premises. I told him no and showed him the door.

Thinking about replacing windows from Lowe's? Think again. On May 30th, I purchased two Pella windows at $5,400 from (Canton, Michigan branch) Lowe's. On July 18th, the installation team came, and they installed windows. After they left, I was mortified at the quality of job they did. On the upstairs room, they ran out of material, and they used two pieces of wood frame to make one bottom frame. On the exterior, there are two different shades of casings. Downstairs they used original half circle frame inside that misaligned with the new wood frame. On the exterior, they tried to put several aluminum pieces to make half circle on top. It just looked like a jigsaw puzzle.

I have the Smooth-Star fiberglass door as my front entrance door. It was bought and installed eight years ago. The bottom of the hinge side rotted through. Therma-Tru sells their doors at Lowe's. I called Therma-Tru and they sent a rep from Reeb, their distributor at Lowe's. His job was to find any reason why they couldn't honor their warranty. He gave an obscure reason for why Therma-Tru would not cover the warranty. A call to the customer service department of Therma-Tru was unsuccessful. Here I am, with a thousand-dollar door that rotted. The door edges were painted every two years and yet it rotted. Their twenty-year warranty isn't worth the paper it's written on. The door is sold at Lowe's. Don't waste your money.

On the recommendation of a Lowe's associate (because the store did not have the unit we wanted in stock), we ordered a Whirlpool counter depth refrigerator from Lowes.com. When the store delivered it, it looked like a reject from a scratch and dent store. It was badly dented on the side and both doors, filthy, and unprotected by any packaging or box. We sent it back to be replaced. The day before the new one was to be delivered, we were informed that it was back ordered and would not be available for two months. We canceled the order and the Lowe's associate informed us that because we ordered it online, they would not issue a credit to our credit card but would only provide us with an "in-store" credit.

I purchased 6 appliances in which 3 have failed/broken in less then 6 months. I got no help but just the runaround from both the manufacturer and from the point of purchase in this case, Lowe's Home Improvement. Nobody claims responsibility and getting the appliances fixed is turning out harder than it should.

I wanted to buy a heater, SKU # 140997. The heater does not come with the timer, thermostat and heat shield. They must be purchased separately, but as of this date Lowe's does not have any of these items. They said it is a new item and they "guessed" that these optional parts would be coming to their store. What good is this heater without a thermostat? Come on Lowe's........get with the program.

I went to Lowe's on last night and got some waterproof sheet rock and other supplies. The sign was on a board in the front of the waterproof sheet rock that stated $7.25. The number was given to by the gentleman who was with me and will be picking this on 9/22. The young lady was at the register to ring the items. I didn't know that wasn't the right price. The gentleman came back to pick it up. The young lady said that she had the wrong one. The manager came and his name is James. I spoke with him and he said that he could not give it to me because it was the wrong one. He set the phone down while I was talking to him. The gentleman said that he just walked away and left him standing there while he was talking. James said that he couldn't tell if they would change the sign or not. I said that I think that's all I have to do.

I turned the light bulb on in the kitchen and it began to smoke with strange smell. I turned it off and replaced it with a regular bulb. The one that smoked was a Helican 26w. This is a fire hazard, I would assume.

On 12 Jun 10, I bought a washer from Lowe's. Last night, the switch that controls the settings on the washer went out, just after the one year warranty expires. Now, the repairman tells me that it will cost $200.00 to fix it and it will be a week before he could get the parts. So, it will not only cost me to fix it, but I have to drag my clothes to the laundry mat to wash them. The model number is wtw57esvw1 and the serial number is cy4340579. I am very disappointed in this product and I will not purchase another of these. Your product should last longer than this. I will be informing my family and friends not to purchase these products as I don't have money to waste on appliances that break so quickly.

After owning this mower for 3 months, the carburetor bladder collapsed, as to not allowing fuels into the carburetor, so it was unusable. Country garden repaired it, saying that they only see that kind of problem on older engines. The engine was covered by Briggs and Stratton.

My lawn mower MOD#12AF5690711, SER# 1E264K10569 blew a piston rod and blew a 6.25-inch hole on the right side of the engine housing, just below the pull start housing and aft of the carb.

I bought a $2,000 washer and dryer. I have had them for two months and the lettering on the settings is already wearing off. In a month, I probably won't be able to see what is hot, cold, heavy, or delicate! This is supposed to be a high-end washer and dryer and it can't take a little "shout" getting on it? Come on, my mom's had hers for 20 years and you can still read it.

I ordered two security screen doors to fit. The contractor installed one door adequately and took a long lunch. He then installed the second door, leaving it unable to open. We were unable to get out of the house through that door. A second contractor came out and he cut the top of the metal door off so the door would open. Lowe's refuses to replace the door with an equal or better door, let alone consider the amount of my PTO and personal time spent trying to get Lowe's to not only honor their contract, but also to honor the warranty. I do not have the tools to remove this shabby ripped up door which has depreciated the value of my home. I suspect that they damaged the door frame too.

I asked for 2qt oleander on sale, 4 for $10.00. I first got a lady in gray uniform who "does not handle that", I referred to associate in red who had trouble contacting whomever. She then just hang up the phone and said she could not answer any questions. I showed her the ad. Prior to this, the people in line appeared to have several 2qt oleanders they were purchasing. I could not see the price. I was told earlier by an associate, by pointing there were some back there. I'm disappointed that no one could read the ad or get assistance at a higher level. We left the store minus the oleanders and plant bag. I looked at bougainvillea but was so irritated. By then, it was time to leave the store. I am sure the lack of service would be the same. I called my supervisor in the past for help.

I purchased a Cuisinart 10c Grind Brew Coffee Maker on 12/26/10. I sent in the information required (original receipt and completed rebate receipt) prior to the "last post mark date" of 1/31/11. I waited 8 weeks as suggested and then some. I never received the $30.00 rebate. I contacted them by email and received a request to resubmit because it was probably lost in handling as this sometimes happens. I resent copies on May 16th 2011. Again, I received no rebate. I called the number on 8/10/11 and was given a tracking number. I was assured that they had already processed the check and that I should get it within the next 3-4 weeks. If it's processed, why 3-4 weeks!

After ordering a double French door from Martinsburg, WV Lowes on Saturday (27 Aug 11) and finding out that the delivery of this would cost $75 (we're two miles from the store in local delivery area). they arranged a delivery for the next day in the morning as the sale was rung up.

The thermocouple quit. This is the third time. The original lasted the longest. This most recent only lasted from 7-20-2011 until today, 8-27-2011.

We went to Lowe's to purchase fencing and decided to confide in them to install the fence. It was installed Nov. 2009 in the wrong location. I just found that out nine days ago when an Asheville Zoning Officer came to visit our home.

The website states 25% off on all ceiling tiles. When you go to the website, there is no 25% off info anywhere. I called Lowe's customer service center about what the website sells and was told that it was not a Lowe's offer even though it was their website. This is why I never go to Lowe's. They bait you on their website with false information then denies the offer.

It was later in the evening on June the 8th, 2011 when my wife and I were shopping for plants at a Lowe's home improvement store. We had been in the store for about ten minutes when my wife tripped over an unattended fork lift that was left on the end of an aisle in the garden center. The fork lift had no operator that we could see and had been left with the forks about 4 to 5 inches above the ground oriented towards the end of the aisle. Being that it was the evening time and the light was low, my wife did not notice that the equipment had been stored improperly.

I had installed an Owens Corning dimensional roof on my home on October of 2007. The roof looked great for about 3 and ½ years. Then, on a calm spring day, no wind and about 68 degrees outside, the shingles started falling off my house. I have heard everything from defective installation to a storm must have done it. Now I know it’s not a perfect world and I would have taken fault if the roof has had problems in the first couple of years but come on, 3 and ½ years later? After inspection, I found that the shingle itself is coming apart.

I was in need of a French door { 5 Feet}; I went to Lowe’s to purchase the door after searching it online, and I found out that shipping is for free. I tried to purchase it in Whiteville, but I was told that they could not get the door unless we paid the shipping. This was hard to believe since the website said free shipping. Well, I was very disappointed in the service I received, and I left the store. I do a lot of business in this store, and I will look for some other place to shop.

The plants I bought here either die or the rose bushes (all three of them) have a fungal disease after 24 hours of purchase. The plant lady said, "Oh that is common with the rain and humidity.” I disagree. These rose bushes are supposed to be adapted to Florida conditions; resistant to these types of issues. She sold me an antifungal spray; the roses are still popping up with the diseased leaves. No more plants from Lowes ever. The pepper plant I bought three days ago is almost dead. What the ** is this? Bad business is what it is!

Thermocoupler goes out every six months and I have had four service calls for six years. I have to buy two thermocouplers at a time because I always know I will need a back-up. It is a lemon.

My children, ages 11 and 15, went with me to browse the outdoor section and look at possible indoor plants as well as new curtains. My son pointed out how pretty these "blue orchids" were. I stood for probably 20 minutes contemplating on whether or not to make the impromptu purchase; but then, my daughter pointed out the large yellow sign stating a limited time for only $16.97, clearly stating the reduction was on orchids. It did not indicate a color. For the record, purple is ordinarily my favorite color so if it was in fact stated violet orchids, I would have gladly taken the violet shade. This time, however, the blue seemed so pretty and so different. I went ahead and shopped outside, also picked up a bamboo and some paper plates. There were approximately a total of 45 shopping in the store.

On July 1, we bought some things and used our debit card to pay for it. The clerk said that it did not go through and that I should swipe my card again. She said that it went thru this time and gave me my receipt. On July 2, I checked my bank balance and saw that the charges were listed twice on cleared transactions.

I bought one of the Perfect Flame gas grills from Lowes. The burners all three split, the base rusted, and two of the wheels came off. My grill sits under a 12x60 back patio so it wasn't sitting out in the weather. Poor quality. The 800 number never has anyone to answer it; you only get the recording. Lowes was less than helpful. They tried to sell me another one. I already had one! I don't want another one! They then tried to sell me some universal parts to repair it--that was going to cost over $150 just for the burners. And then you still have a propane grill that has a bottom that has rusted out and the wheels are falling off.

We purchased a side by side refrigerator with bottom freezer three years ago. Since the time we bought it, we have need repairs three times. One of the drawers broke 3 times when we finally just took it out. In addition, the freezing unit freezing frequently and after paying to have it fixed we just take the blow drawer and thaw it ourselves now. The "fast" ice function has never worked. Now our ice maker has stopped working all together. We are going to replace the entire refrigerator.

I bought a troybuilt tiller barley one year ago. I used it for three months last season small garden. I went to use it two weeks ago and had to use starter fluid to get it started. It finally stayed running long enough to till part of my garden. Yesterday I went to use it, I had to do the same thing to start it. It ran for 3 minutes and quit. I tried to start it again and the pull rope broke. I paid to much money for this cheap made China product. 208cc. Please help me get this refunded or sue for damages. They sold a lot of these and a class action lawsuit may be the way to go.

I purchased three items on 29 April 2011, three registers would not accept my debit card, which is only a debit. Now your so called experienced workers said I was forced to put under credit. "No, no" my veterans lawyer told me. On 30 April, I returned three items for one weed trimmer burnt out and cushions I bought did not fit. The return so called worker said it would be credited to my account 2 to 3 business days. No. Called at least five times along with my bank and was told three different answers of time frame. Your dept. store, Lowes, would not help any more and hung up. I am a disabled combat war vet. and the vet. assn. is not pleased and are proceeding with posting this with vets and active duty personnel. I want an answer and the truth, not some half excuse from inexperienced personnel.

We purchased a Perfect Flame five-burner grill from Lowe's in June, 2006. We have already replaced two of the burners. Now, all of the burners need to be replaced along with the tents covering them. Is there a warranty on them? I need to know as soon as possible!

I am an average consumer and visit your store often. Today, when I tried to purchase some plants that were marked 50% off, I was told that I couldn't use my Lowes credit card and get the discount and that I would have to pay case. Why can't I get the discount and charge it to my Lowes card?

First, over the last 6 months, we have purchased over 4,000 dollars of products from Lowes-Idaho Falls. Service has been great, except on Sat. the 23rd. I was installing an overhead light. There were no instructions in the box. I could not get the light cover to separate from the base ring (ceiling mount). I called Lowes, Idaho Falls, and asked. I believe the man's name was "Bill", if he would check an identical product box for instructions on how to separate the fixture. He told me he was too busy and I would have to drive the 20 miles to check it myself.

The drywall went up beautiful, but after awhile, I started to smell a bad odor that went over the house. After looking into the matter, I found that the drywall had damage all my insulation, cause my wire and metal fixture to corrode and mess up my plumbing. It also started to peel and cause my ivory paint to fade on the wall.

I repeatedly tried to determine where my freaking washing machine was. Guess what, I got hung up on 5 different calls. I was not rude or abusive in any way. It really ticks me off when a "so-called" sales person(s) hangs the ** phone up on me. All I wanted was a time when my washing machine might be delivered, I rather doubt that that would be a problem, wouldn't you think the same.

This is not a complaint. There was no option for a good review. I have bought Drywall at Lowe's over the past 10 years and have never had any problems with it. My brother in law as well, he has remodeled 2 houses and built 1. I'm guessing the people who are saying it is bad, do not know how to install it correctly. If you could please forward or give this to the Lowe's company to let them know. There are people out there that like their products and will continue to shop at Lowe's. Thank You!

I entered lowest store code:** around 8:00pm and wanted to purchase a tank refill for my new grill. I purchased there and was told by the assistant manager, Luigi, who was very nasty, "I'm not going out there," to which I had to wait a long time for someone else to come up front to take care of me.I wasn't treated with respect at all. I want this complaint to go directly to corporate higher-ups. I should never be treated like that especially coming from a manager.

We bought a whole houseful (about 5,000 sq. ft.) of Mohawk Brazilian Cherry Engineered Hardwood from Lowe's. They also installed it. First of all, there are a few areas where the wood does not meet the wall or door jam, and so there is a gap. Worse though, shortly after moving in July 2009, we noticed the top layer of some boards lifting and color wearing off the sides of many boards, even in areas that we rarely touch. Another horrible problem is that the floor is very delicate and dents and scratches easily. We have 3 dogs, and even though I trim and file their nails once a week, they are making scratches. My husband was told by the salesman that this was the toughest floor out there and easy to maintain with a damp mop.

I purchased lumber 3/11/2011 at the above location and did not receive a Veteran's discount. The last purchase, the clerk automatically gave me my discount.This is not the first time this happened. I am remodeling my house. I have spent a lot of money at Lowe's; also I am a Jimmy Johnson fan and support him and the Lowe's team.

I purchased a Samsung Refrigerator from Lowe's during a labor day sale in September of 2010. I didn't need all new appliances but to keep all my appliance the same, I purchased all new appliances to match. That said, my refrigerator doors were twisted and I had purchased the four-year replacement warranty from Lowe's for all the appliances. Well they sent a repairman twice who took pictures to send to Samsung because he had never seen that problem before.

In June of 2010, we replaced our bathroom shower. Everything that had something to do with this was purchased at your Lowes store. On 2-23-2011, the shower handle broke; thus, we had no way to turn on the shower. Since we needed the shower fixed then, we had the man who installed the shower for us go to your store to see if he could get a new one, and since it was only 8 months old, at no cost. Your store would not do that. We had to purchase a new one, and he suggested we contact the manufacturer, Danco, which I did, who referred me back to Lowes. This is a minor thing, and it cost of only $22.65, but since we are very good customers of that store, I do not feel I should have to purchase a new one. Please, advise how I can get a refund. Thank you, Dick **.

I purchased a Whirlpool Gold Quiet Partner III dishwasher and a Whirlpool Gold French door refrigerator. The floor display for the dishwasher did not have a manual. I specifically requested that manuals be sent with my machine. When it arrived, the dishwasher was covered with an open-end box (not original to my dishwasher).

My 15w GE Helical Spiral light bulbs burn out extremely fast (40-60 hrs). There's no burning or smoking, it just quit working. I used it in ceiling fan with attached 3 light fixture. I am on my 3rd set of GE Helical 60w bulbs in less than a year.

We bought an oven stove as well as other appliances from Lowe's back in 2008. We also purchased the extended service plan. The oven never worked properly from the start. It heats up sometimes, other times it will only heat to 160 degrees. It's been so frustrating dealing with Lowe's service department. They would send out untrained workers who would say things like, "maybe you are not turning it on right." They sent out a new crew after five times in one year by the first one who (I hope) has found a problem that will finally fix my oven so I can cook. I don't know yet as it will take at least a week to just get the part and then I must set yet another appointment. I have been without an oven for a year now and Lowe's will not take it back as their untrained workers cannot fix the right problem, only the wrong things.

I brought in a microwave oven to exchange for a different color. The clerk credited the card used to buy the oven after I advised her that I didn't have the card that this was purchased. I was not able to return it because she handled this the incorrect way. The clerk was stupid and the manager of the store was even worse. Now, I don't have a micro oven to use and the card holder is out-of-town and unable to contact at this time.

I purchased a Whirlpool Water Heater in June 2008. The water heater pilot gas valve has been replaced twice and the cost of the service call was $148. Although it has a 9-year warranty, after the first year, labor is not included. We have been guaranteed the problem will persist. To allow a company to continue to sell a defective product as such should be deemed illegal. Where is the protection for the consumer?

I bought a Frigidaire refrigerator on October 16, 2010. The freezer is not operating properly. The Lowe's installer set it for zero degrees and it is presently at 25 degrees according to the thermometer in the freezer. I called Lowe's several weeks ago and the thermostat was replaced. The same problem continues. I called Frigidaire. I told them that I turn my home thermostat down to 50 degrees when I'm not home. The customer service person admitted this is a problem. She pointed out in the customer pamphlet, "All about the Use & Care of your Refrigerator" which I have in front me:

We bought a dishwasher from Lowe’s along with a 5-year extended warranty. We have had to call them 3 times to fix the machine 3 times. First time, it wasn't pumping water into it. The second time because it wouldn't stop pumping water and it flooded the kitchen. The third time was because the first time my wife tried to use it after they fix it, the water stopped pumping and smoke started coming out of the machine.

I was divorced, moved back into my house, remodeled all eight rooms. I lived there while remodeling then suddenly I started having seizures (white matter disease of the brain, strokes, headaches, etc.). My doctor was puzzled. I eventually moved out of the house (because of the smell).

I purchased a Whirlpool (Model: FG1s5040T3NOV) 50 gal. gas water heater. It is about five years old and now it is not working. I bought it from Lowe's in Brooklyn. As a result, I had to buy a new one that costs about $500.00.

I ordered 17 Pella Windows from Lowe's located at Augusta, Maine. The project specialist, James *** came to my home and did the preliminary measurement for the window sizes. Within a week, the installer came to my home and did the final measurements. James gave me an install quote of $101.69 per window. Keep in mind that Lowe's advertises the install cost at $99.00. In any event, I told him to go ahead and order the windows. He came to my home and brought the papers for me to sign. This is where I missed the boat.

About 3 years back, I bought 2 of your golf ball flusher toilets. I installed and one of them has worked great but the other, which is less used has given me fits. About 3 months after I installed, it started leaking water out the flush valve. I guess that's what you call it causing water to run every 45 seconds. I called American standard and they sent me a large gasket seal that lasted about 6 months and started leaking again. I called again and this time, they sent out a totally different type valve. I installed it and in about 6 months, it started leaking. I have tried calling but the phone is always busy 24/7. I must turn water supply valve off now due to it running water every 30 seconds. This valve is the one that raises up to flush toilet. I need help if anyone will call me at above number or can send me a number that someone will answer. The number I have is 732-980-3078 but it is always busy. If I can't get any help with this problem, I will be forced to take other measures to correct the problem and it won't be any American standard product in my apartments I build.

Bought a dryer on 1/27/10. Broke on 12/13/10. Extended warranty service came with not tools or parts. Said it would be 3 weeks to wait for parts. Complained to Lowes' manager. They sent another company service provider. Once again, parts need to be ordered. Service said, dryer is defective. Need to wait 1 more week for parts. No compensation by company for 4 weeks of lugging dryer clothes to the laundromat or payment for dryer use. No reimbursement or extra time given to the warranty. Never buy Lowes again. Service warranty is a joke.

I bought a gas hot water heater from Lowes on September 2008 with model number ****, product number ****, serial number ****. As much as you pay for them, they should last longer than 2 years.

I placed an order at Lowes.com for home delivery for a washer and dryer. They had called me to notify me that they will deliver my order. I asked them if I got to be here when they come because I had to go to work. Well, they came over but did not deliver my order because I was not home. But there is somebody home, an adult that will sign for the delivery. They insist that I need to be home. "I would stay home if I don't have work," I told them. I can't miss any day at work so they would not deliver my order, which I already paid in full. I don't know what to do. I don't want to lose my job. They wanted me to miss my work so I can sign for my order, which is not a problem if I didn't have to go to work.

I am an unemployed kitchen and bath designer with 13 years of experience. I have been unemployed for almost two years. Within this time I have replied to ten different "cabinet Specialist's" jobs at Lowe's. Every time, I received a reply stating "we are pursuing other applicants". Are you kidding me? With the experience I have, Lowe's would be very lucky to have me. I am not at all a braggart or prima donna, I just know a lot about the kitchen cabinet business. I understand there might be over a hundred applicants but I can promise that there are only maybe 10 with the experience and knowledge I have. There is nothing negative in my past that would reflect anything negative.

I bought a refrigerator online from them. They delivered it and all was great till six and a half months. The refrigerator started to smell of freon. I called them to tell them of the problem. They gave me their service number to call in North Carolina. This is where the problem began. They scheduled service with one of their providers. I waited over two weeks for them to come only to find out that their provider did not cover my area. Okay, I'll try again, I thought. I repeatedly called them back sometimes for an hour and a half, waited, being put on hold many times as they tried to appear as if they were going to do something.

On 08-20-10, I purchased 11 window blinds for a price of $959.89 which included labor costs for inspection, measurement and installation. The problem is that one of the blinds is of another shade, colors do not match. It was not immediately noticed when cursory inspection was made after installation. Specifically when installed in single window rooms, however, when matched together, the different color is obvious. Three windows face the front of house and from the outside the different colors stand out and certainly not a very good sight for a new house.

I am having a hard time with this warranty. Since October 15, 2010, I have been without a microwave because Lowes Warranty has been giving me the run around. Here we are, December 1, and I still have not received my gift card so I can replace my microwave. They had to wait 30 days to send this to the resolution department, wait another 5 to 10 days to hear back then they will say, “Ok, we will send out a gift card. It has been 3 weeks now. First, I was told that it was sent out the week before then I called back in a week. A guy tells me that it looks like it just went out the day before I give it a week. I confirmed my address with him and the girl before him, he says wait another week so another week goes by and nothing.

Bought a Whirlpool Water heater Model number BFG1F4034T3NOV and the thermocouple is out, just like all the other complaints.

My Fisher & Paykel washer is broke after only 2 and a half years. I am told pump is gone. Repair is about $250. I was told at time of purchase that this machine was very dependable and would be very happy with it. What a joke.

I purchased a Troy Bilt model 860 Lawn mower. After the 1st season, the self propulsion broke and was repaired at a local repair shop. Guess what happened at the end of season two? There was no self propulsion. This is a $400 lawn mower. I took it apart thinking it was the belt but I think it's something else. Twice it was broken in the first two years. There should be a recall on this. I looked online and see many others with this problem.

You can put it on towel and it shuts off after a few minutes and they are really wet. When they do dry, some washes cloths and are not completely dry. The permanent press has the same problem as does the normal cycle. The store must have known about all of these problems. I can not believe that Electolux and Frigidaire make these.

I bought a defective counter-top stove. Had it three days. The glass can not be cleaned. Inside the glass is like someone put water in black oil all over stove top. I have been on phone two hours for three days and can't get any help from Lowe’s. I am on oxygen 24/7 and they want me to take the stove out and bring it to the store for replacement and then pay someone else to remove and put in new one with no guarantees the next one is not going to be just like the last one. Lowe’s has terrible customer service. Their employees are very untrained and stupid.

I went in to do Comparison Shopping on Saturday, 11/20/2010, approximately 08:30 am after getting off work. I asked a cashier if Lowe’s still accepted Comparison Shopping and manufacturer coupons and was told yes. I picked up 6 Glade oil scented twin refills that CVS had on sale for $4.00 (same product) and I had $1.00 off coupon when purchased 2. I went to pay for them at different cashiers because the one I asked had a line backed up. The cashier accepted the Comparison, but would not let me use my $1.00 off coupons when I purchased 2 twin packs. She turned to the man sitting down at front office and said I could not use both. By this time, a line was behind me. I was very disappointed and embarrassed. I am a valuable customer and have an active account and spent thousands of dollars at Lowe's.

We bought two (2) BFG1h4040t3nov whirlpool water heaters from Lowes. One of the two is having issue with Pilot light going out. We can also smell gas. We called the service warranty of Lowes. It took them close to a week to send someone to look at it. The Lowes warranty contractor was tried to sell us other services but we refused and just wanted our water heater running again. He said he also smell gas and somehow switched started the pilot light. The water came hot for a day. And now the water is coming cold again. It seems the pilot is off again. We are loyal Lowes customers and they sell our family defective junk products like this. Our old GE water heater never had a problem for close to 20 years and while Lowes whirlpool are breaking down in two years.

Washer has begun vibrating, so much so, that it cracked the casing on the upper right hand side. I cannot afford to have a service man come in to rebalance it because I am out of work. The washer has never been moved since its installation on Aug. 26, 2005, and I don't understand why it should suddenly become out of balance. If anything, my family has grown and moved out since its purchase and is being used less and for smaller loads in the last 18 months.

Purchased 16 bags of ready MIX 80#, told cashier I wanted it loaded for me. I am an old man. As I said that 4 male employees heard me say it and all but took off running away. I waited for 30 minutes for someone to load the bags and instead was told by one of the run away that I had to move my truck, they would get to me when they could. They had more important people to load right now. Upon asking for my money to be returned, I was given the run around in hopes I would leave without it.

I was at Lowes getting supplies with my family and I went and seen the plants because I am a plant lover. I seen they watered all the plants and pulled bad leaves off and left them on the counter, except these two dry plants which was wilted. I asked with plants in hand where is the water fountain and they directed me, I watered them put paper under them and went to customer service asked her, how much will you charge me to keep these from being thrown away. I watered them, I told her and I don't want them to be thrown away and killed. She said, 5.99 each. She said, I told her you was going to throw away. She said, "No." No, I will get that department to water them. I told her they watered all the rest, she said, "No, 5.99 or I'll put them on shelf."

I purchased a stainless steel refrigerator from Lowes and it was delivered by Lowes 10/28/10 with a dent. I called the store on 11/11/10 regarding the dent I discovered. They informed me they will deliver a new one on Sunday 11/14 between 8-noon. I waited all morning and finally called the store at 12:30pm to inform them the delivery team had not arrived. The delivery team finally arrived at 1pm but they brought another refrigerator with a worst dent than the one I originally had.

On two occasions, the tractor ran away on a slight incline, a year or so apart between instances. On the first occasion, I seriously injured my leg and still have to wear a full leg stocking due to the injuries. The second occasion, yesterday, I suffered leg, chest, and deep cuts. The tractor was destroyed and the side of my woodshed.

Thank God my house is made of brick because it just turned the brick black and the screen on my back porch was all black. It scared me to death. Then all my guests showed up and the meat was completely burned up. The very same thing happened again this summer. I started thinking that something might be wrong with that grill. I have grilled my entire life and I have never had this happen. So I decided that I needed to move the grill away from the house before I really did burn it down.

I purchased a Whirlpool Cabrio Automatic Washer with 6th Sense Technology, model WTW6800WW, October 31, 2009. My clothes always come out dirty. I have tried to use different cycles and they still come out dirty and I have notice that lots of my cloths have tiny little holes in them. After reading the complaints on this site I'm finding out that other people are having the same problems. I'm am very unhappy with this product. I will not buy another Whirlpool.

Whirlpool washer is giving F-51 code and will not work. Called Lowe's Home Improvement and whirlpool and they both said the same thing. No warranty after a year and that it would be on us to pay for any repairs.

I purchased a refrigerator on Nov, 4, and was promised delivery on November 11, by 3 in the afternoon. When I had not heard anything from the store I call them speaking with 4 different people. I was told that I was not on the delivery list and finally I was told that didn't even have the refrigerator in stock and no one can tell us why they sold it.

I went to Lowe's on 11/9/2010. They ran an ad 10% off for Servicemen and their families. My stepson is a Marine and my son is in the army in Afghanistan. We had documents stating that. The cashier and manager would not accept this; they said they required picture I.D. I have been to both bases and was never asked to get an ID. They take my license. Lowe's should get with the program. I was highly embarrassed. An ex-Lowe's customer

I went to Lowe's on November 9th 2010. They ran an ad - 10% off for servicemen and their families. My stepson is a marine and my son is in the army in Afghanistan and we had documents stating that. The cashier and manager would not accept this and said that they required picture ID. I have been to both bases and was never asked to get an ID; they take my license.

I purchased my Troybilt snowblower in Jan 2010. The choke has to be turned half way for it to run smooth. I thought it might be a break in hing, so I left it go till fall 2010. I called my authorized Dealer to get it in for repair, and he told me that he has had this issue with several other customers and Troybilt is not covering the repair or replacement of the corroborator as they say something was in it. There are no adjustments on this carborator. So now I have to spend another $100.00 to get my new snow blower working. Just not right and very poor customer service. And they want us to continue to buy American when we don't stand behind our products?

We bought a Frigidaire about 2 years ago from Lowe's. They delivered it and set it up. The door to the refrigerator never shut right. We had to push on it to make sure that it shut. Otherwise it would run all the time. We tried to adjust it but finally called Lowe's and they did come out. It seemed okay for a few months but is doing it again. I called again and they told me that because of the length of time that we've had it, they wouldn't be able to do anything for us. We would have to call service. That would mean we would have to pay for a service call because we didn't purchase the extended warranty. We are very disappointed with the refrigerator and wish now that we had purchased a different name brand.

I went to look up my credit score and found Lowe's on it. I do not have a Lowe's credit card. My husband did. He went Chapter 13 and Lowe's was one of his cards that was discharged. Lowe's now is stating that it is a joint account so I am responsible for the balance. It is not true. I never signed for a Lowe's credit card. I need them to clear up this mistake.

I bought a high-end Maytag washer and dryer from Lowe's. The dryer needed an LP conversion kit. Lowe's appliance staff gave me the part # and told me I had to order it from their parts warehouse in the MidWest. I did.

We have a Maytag side-by-side freezer. On the bottom is a $1400.00 refrigerator that has always had a problem with freezing in fridge area. But this week the compressor went out and the cost is $600.00 to fix and a week without the unit. I’m very unhappy with the company of Maytag. I lost food and money for the cost of repair.

I bought an AC/heat pump in July '07. It worked good that summer as well as first winter, then it just would just stop and you could still hear motor running. Since it was mounted in my window, I tried to get help from company only to be told, "Sorry, it is out of warranty." Then I tried to get them to explain why that I was told it had five years covered completely, only to be told I never was told that since it is only covered for 1 year of free parts and labor. They still give me same story and now I find out that this unit was made in early '06, so my warranty starts then, not when purchased.

December 2009, my husband and I bought a Samsung front loader and dryer from Lowe,s. We were informed by the sales person that this was the best front loader and if we had any problems with the warranty, she would personally have someone pick up the washer or dryer and exchange them with no questions asked.

My Whirlpool water heater with model number BFG1J404073NOV was purchased/Installed on 07/25/09 but failed on 10/25/10. Pilot won't stay lit. Independent licensed plumber stated on repair slip, "Can feel pilot holding coil is very weak. valve will need to be replaced." Parts should be covered under warranty from Whirlpool. Gas control valve needs to be replaced. While Whirlpool did give case number and said I could go up to Lowe's to get the part free, I am still extremely angry at having it fail 15 months to the day. Lousy "12-year warranty".

I finally received a dishwasher on the 19th of October 2010 that I bought and paid for on September 26, 2010. This was a little better than 3 weeks for a dishwasher to come from another store 40 miles away. Unbelievable!

I am sick of people complaining about Lowe's. Did it ever occur to you that the store may be that ** good that the employees were so busy that sometimes, a customer may have to wait? Customers are not always right. We put our pants on the same way as the employees do, so quit whining. I have worked in retail before (not for Lowe's) and it is not an easy job dealing with people pissing and moaning all the time, reeking of stale cigarettes and just bad-mannered, lazy people. Grow up!

They are charging usurious fees of 22.99%, thanks to our ** president. We purchased a generator for our bus and had to return it 3 times while on vacation. Lowe's didn't give us a problem with the returns but they should check out their products before they sell them. We purchased a riding lawn mower and used it once and it blew up. Again, Lowe's gave us a new one but we had to return the old one.

Our Whirlpool dishwasher was working all right, but leaking. Upon calling a washer repairman, he said that our element had malfunctioned and burned a hole in the bottom of the inside drum (plastic). We have stopped using the dishwasher, but do not know what to do at this point. Is there a recall that would compensate us for this problem?

I purchased oak veneered plywood and BC plywood which would not accept nails or screws with pre-drilled holes. There is not enough glue to hold layers of wood together. Overall, the wood is extremely dry and brittle.

Last week I complained about Lowe's price not matching as promised. They have since emailed me and agreed to price match. Thanks for the assistance.

I bought a Troy Bilt bronco. Always knew Troy Bilt was a very reliable tractor. The first one wouldn't start after two weeks. Took it back to Lowe's and got another. Second one's motor locked up! Took that back to Lowe's,to my advantage. It had only been three weeks. Got a third, figured this one would be okay. On the 31st day, it wouldn't start! Can't take it back to Lowe's now because it's been over 30 days. Now I'm going to have to go through an authorized dealer. Who knows how long that will take. I now realized that I have purchased a $1500 red lemon! I should just sell it as is and go buy a John Deere! What a piece of junk! Troy Bilt, you suck! Can't mow my lawn and have a party with about 100 people coming. Thanks for the 100 bucks I have to spend for a lawn service company to mow my lawn!

We had different deals (Promotional) that are interest free for 1 year. This past month for one example, we had paid 100.00 (and the total balance reflected that) but when we had to go back and do the figuring from one month to the other manually, it only shows a total of 27.49 applying towards our promotional balances. When I asked questions as to why our promo balances did not go down the lady told me, "Well, your total balance went down, that's what counts."

Bought a black kitchen aid dishwasher on the 26th of September added on the installation charge and paid the bill with my visa card. Dishwasher was in stock. Justin contacted me the next day and informed me that the dishwasher was taken down in the warehouse part of the store and was found to be damaged. He told me that he would have one transferred from another location. He also said that I would be compensated for this because it wasn't my fault for the delay.

We were price shopping for a gas range. We found one at Lowe's in Indiana. After researching the consumer reviews, we found on Google that Home Depot had a price of $493.20 Lowe's is $549. We returned to Lowe's and inquired about the low price guarantee of matching the lowest price and beating it by 10%. The manager at the service desk would not honor their guarantee that is published in their weekly ads.

I purchased a Maytag Neptune TL washer and Neptune dryer in June 2005. My only complaint prior to last week was gross and gummy the dispenser would get. Last week, I noticed water coming out from under the washer. I did a test load over the weekend with my husband and determined the leak occurred during the spin cycle. We took the washer to the garage to do some more investigating. We found the underside on the top plate to be covered with mold. The outside of the stainless steel tub covered with mold. We purchased a Maytag because my mother had her Maytag washer for over 20 years. We thought spending $1000 on washer would mean it would last 20 plus years. It has only lasted 5.

Employees were very courteous and quite helpful. However the door we purchased had no documentation to submit for a tax credit. Tags attached to the door indicated the door is eligible for federal insulation tax credit. How do we obtain certification to include with tax filings? Thank you.

I bought two Troy-Bilt products. First I bought a four-stroke string trimmer, worked OK until the fuel lines cracked and broke. I replaced the fuel lines and could never get it to run right. It would idle but not throttle up. I took it to a local shop and they said probably a carburetor $65+ dollars. I never went back to get it and went and bought another brand.

When I e-mailed you last night, I thought I was sending it to Whirlpool. I would appreciate it if you would delete that e-mail because I don't want it reviewed or published. I have gotten in touch this morning with Whirlpool and have set an appointment with a tech for next week. I am sorry, but I made an error.

We bought a Whirlpool French Door Fridge the end of April 2010. We had to have service calls so far of 2 times. First time the ice maker, second time ice maker and built-up ice in the freezer. The ice in the freezer problem has been taken care of, but the ice maker is not working properly and they told us it is fine. In the beginning, it would happen approximately once a month. Now it is every week. It stops making ice and we have to pull out the unit and push it back in. I never had a fridge that acts like this one.

I purchased an LG, model #LFC23760St, refrigerator in Oct. 2008, from Lowes Home Improvement center. I had a service tech. determine by testing, that the circuit board had failed. He stated that a replacement board would cost about $450.00. However, even if I replaced the board, he could not assure me that it would not fail again because there was something that caused the board to fail to which he could not determine.

Cabrio Washer and Dryer is a garbage, along with their fridge and microwaves. I have never had such problems with any other brand in my life. Whirlpool will never get a dime of my money even if I have to by a washboard to do my laundry. Whirlpool does not and will not stand behind the garbage they make or sell.

I purchased a perfect flame grill Model Slg2006c from Lowes, and after using it only 6 times, the thing started on fire. Since I didn't keep my original receipt, Lowes wouldn't do anything to help me. There is not a recall on the item. We only used it a few times each year and is kept away from the elements in winter. The burners and the parts holding them in are completely rusted. Even receiving new burners won't help because everything is so rusted out. I could never get the screws out. I have purchased cheaper grills that are better made and work better.

I went to Lowes to buy 5 gallons of paint. I asked for the best, hoping for easy coverage and wash ability. I was assured that Valspar Signature would be the best one for this. Noting the high price - $36+ per gallon, I believed it. I purchased the paint and hired a contractor to do the job at a cost of $2000. What should have been a smooth job turned into a disaster. After one room was done and dried, the walls were covered with streaks! The contractor told me that the paint was not going to 'work out' for me.

I bought a stove and a dishwasher two weeks ago, salesperson informed that delivery will be made on the following Saturday, no one call. I called on that Saturday, my order was a back order, I need to wait a week to get to the store, I was promised a delivery for the following Saturday. I paid the plumeria for his time. Delivery arrives with range only, no dishwasher one, more time I called the store talked to the manager. Dishwasher still in back order, no call to inform me of order status. Manager promised a delivery for Wednesday, it's been two weeks already since the original sale date. Today, Wednesday, I called the store, dishwasher will be in store Friday still in back order. Cancelled the order.

On May 24, 2009, I purchased a Whirlpool Microwave oven ****. First, the metal on the door handle rippled after 3 months and we were informed it was because of the heat. Second, the silver color on the inside of handle has worn off. Third, the Turn Table has stopped working. And fourth, the percentage of heat is not longer working. It can only heat at 100%.

I am complaining against the Chinese drywall, and the issue resulted to my heart being out of rhythm, blood pressure problems, coughing, sinus trouble, joint aches and pain, blurred vision, sleep apnea, headaches, etc.

I bought a refrigerator from Lowe's with free delivery. The on line form asked where it was to go. I put in upstairs as well as wrote a note describing it was an upstairs apartment. When it was delivered they refused to take it upstairs and left it in the down stairs hall for my husband and I to take up the stairs. We are in our 60s and it was taken up the stairs the next day. They made some comment, they would have to put it over their heads to take it up the stairs and did not even try. This was a hardship for my husband and I at our age.

I bought a pivoting front wheel John Deere from Lowe’s last year and noticed a vibration from the beginning. With such a small yard, it's easy to finish before stopping and taking it back for repair. Vibration got worse and worse and finally broke the casting holding on the blade. I replaced the casting (snapper part on original) and then noticed the shaft was bent. I took it to Erb Deere Service Department and was told I must have run over something and it was not under warranty. Now here is the complaint. He told me that the Deere lawnmowers are not built by Deere and was built by Briggs and they are designed to bend when you run over something. He then told me, "That's why we sell Honda Mowers." I then asked, "Are you telling me this mower is a piece of junk?" He then repeated, "That's why we sell Honda Mowers." I asked him if this was covered by any warranty. He said, “No. If the shaft was bent then you must have bent it.”

I ordered some decking for my home on Sept. 9 2010. I paid up front and was told it would be there next day Sept 10, well it wasn't then I was told the material would be there on Sept 11. Again it wasn't. I then cancelled my order. I was told the money would be back in my account within 48 hours.

We wasted our time waiting for a delivery of a refrigerator that was promised to be delivered on Saturday at 1 pm with a two hour window. It is now 4:05. We have called the store and the delivery people without any results. There is oo courtesy call or word from the store. This is very poor service I doubt if I will deal with your company again.

Lowe's has failed to meet their contractual obligation to complete the installation of a storm Door and Regular door set that connects to our sun room. We have contacted the Installed Sales Manager (Merri **), who has contacted the individual who was responsible for completing the job. We were told on several occasions that Robbie would get in contact with us as soon as possible to coordinate the proper completion of the job. This job was purchased in July, arrived in August and were not installed until September 3rd, 2010.

I placed an order for over the internet on 9/8 at 9:21AM. I was told that someone would contact me within 24 hours for delivery scheduling. As of 3:50PM today, 9/9, I had still not heard from anyone. Therefore, I decided to call them back to see what their problem is. It is worse than dealing with Walmart, no one seemed to know a thing about my delivery. I guess I would have sat her until hell froze over waiting on them to contact me, what a bunch of **.

Pilot light would not stay lit. I read all the negative comments on this product so I decided to replace the water heater with a Rheem water heater from Home Depot. So far has been working great for two months now with no issues.

In the last month, every time that I bought something with my credit card, the Lowe's clerk told me that I had to show my id. I complained to the manager about this and he told me that if he took a stolen card that Lowe's would have to pay the card company back. I told him that my card company said that I didn't have to show id. I reported this to my card company they said that they would contact you about this. I was in your store the other day and had to show id. Again.

I bought a John Deer push mower in this store, and have had nothing but trouble from it. I live too far away to go back, so I try to fix things myself. Your store is, without any doubt, the worst store I have ever done business with. I will never go to another Lowes again.

We bought a Frigidaire refrigerator on July 21st of last year. Since it's just the two of us we bought a small one for $688.19. In August of 2010, the plastic bars on top of the vegetable compartments broke when we pulled out the drawer. Now we can't open them & have to be careful what we put on the glass self. What a piece of junk! Never again will I buy that brand or shop at Lowes. The salesman could have told us how risky it was & we would have bought something else even if we spent a bit more on it.

I'm not sure I am at the right site, but here goes. I am so disappointed in my Bosch washer and dryer. The tub in the washer became stained almost immediately and nothing will clean it, not even Clorox. It is so unsightly. The dryer takes at least 2 rounds to dry even on the highest dry cycle. In short, I hate my Bosch. I am a 64-year old woman that just doesn't need this in my life. Their manual is much too complicated.

I purchase a ceiling fan mailed in the rebate form. They wrote back and said my rebate is in the mail to be received in four weeks. Three months and nothing. Call the 800 number, can't get a live person, it tell me to go to the website. The website say the program is over. What do I do? I want my money. Please write or email no phone.

We bought a GE profile refrigerator at Lowes two years ago. It has had to be repaired 4 times, since then. Four times in two years, we have had spoiled food, water all over the floor and an average of a week without a refrigerator. In researching it, I find that GE has had something like two recalls on their refrigerators so I shouldn't be surprised I suppose, and yes we should have done our homework better. The real disappointment has been Lowes. We have shopped at Lowes a lot because we thought they had good customer service. With the refrigerator, it has been an ordeal. First, they delivered a refrigerator that didn't work, had cut wires inside and had stains on the shelves. The repairman said "Oh yes, this is the refrigerator that those other people sent back." We returned it. Then they delivered our current refrigerator, which of course has died four times. The good news is that we bought the service plan, which includes a "lemon law." The bad news is that lemon law doesn't seem to mean anything, in reality.

I went to Lowe's to purchase a lot of tiles and materials to pay a contractor to install in my master shower. Even Lowe's admit that all the boxes had the same color and sku on the box. I have about four different colors of tiles on my shower wall. Some are dark brown, some are light beige, some even look greyish. It looks awful. Buyers beware at Lowe's.

I bought power washer, died in 5 minutes. I returned it and bought 2nd power washer (upgraded). Leaked 1st use on wand, could have completely separated and wounded my wife. I returned for cash back. 2. Ordered dish washer, 30 days to come in. Lowes sub contractor said wasn't standard install. It was their last job and pouring rain, they were complaining. My neighbor was a plumber for 17 years and said that's as standard as they come. 4 months ago lows delivered a dishwasher to our exact model house. They credited washer and delivery. We have lived here 5 years and spent well over 10k in your state route 70 store in Bradenton FL. We will never set foot in your facility and spread bad mouth to all friends and family we know. Your staff needs training, your buyers need to research quality items, not junk. Karen in deliveries was the only person whom had a good attitude and conducted herself well.

We bought a Frigidaire dish washer from them in March. We also bought a service contract. The first one that we bought had parts falling off of it. After 2 or 3 service men had come out here and supposedly fixed it. The rubber gasket around the door kept coming off. They finally sent another new dishwasher out here and put it in. The rubber came out from around the door on it and one of the wheels came off one of the racks that you pull out to put the dishes in. They sent another service man out here and he said he would have to order the wheel.

I purchased a Master Forge grill in March 2010, item L3218. Same model noted on your recall notice. Last night the LP gas tank hose caught fire and separated from the actual grill. I about had a heart attack. I contacted the number noted on the notice. LOWES does not have this model BBQ on recall and has declined to provide any assistance in repairing or replacing.

My husband and I divorced 3 years ago. Our Lowe's card was paid and closed at that time. I filled out a new credit application and they issued a new card to me. However, without my knowledge, they issued a new card with my ex-husband still being a joint card user on my account. My ex-husband pulled his credit report and my Lowe's card info was on his credit; he called Lowe's and they gave him all of my personal information regarding my card. So my ex-husband called me and asked me to call Lowe's and handle it and they refused to fix their mistake and remove my ex-husband's name off my Lowe's card which should not have been put on there to begin with.

My window unit of 20 plus years died. I went to Lowes and bought a new one since I wanted to have it right and since I have severe allergies and asthma. I even bought the extended warranty. After about 3 weeks, it died. Store was out and so hard to return since so big. Called Frigidaire. Got the runaround for what seemed hours and had worse experience. They kept giving me numbers to call to get it fixed, most saying they do not do that kind of work.

I purchased a Maytag Neptune in 2004 front load. I have always had problems with mold but tried to clean it. Now it is completely broken and I decided to do some online research and found it it was recalled in 05 and I was suppose to get 500 cash or 1000 credit towards a new washer. How was I supposed to k now this? Was it Lowes responsibility to contact me? What can I do now?

I purchased bath enclosure double sliding doors and upon installation, some parts were missing, The metallic base was not in the box. The handle, apparently, someone else returned the merchandise and cut the handle too short. The bottom guides were missing. What kind of reputable store is it? I never had such a bad luck with Home Depot. When they sell something returned, they place it on special price.

I bought the washer and dryer on 12-30-09 because of VRT. But we soon found out that this machine vibrates very badly during the spin cycle. I went back to Lowe’s about a month later. I bought vibration reduction pads that they sell but it did not help. Then, they told me to call a service guy to come out and check it out. I was told that it does vibrate and that it is going to tear up the house. Of course, they told me to call another service company. Another guy came and told me that the house is not built strong enough. He recommended that we spend about a thousand dollars to beef up the floor, after he said that the machine is up to specs.

I own a Ford F150 truck, so when I have projects to do, I expect to get service as well as products. When I get lumber, I need it cut to lengths to fit in the bed of the truck. I'll start at the Owasso, Oklahoma store. I went there to buy landscaping lumber. After locating the boards I needed and placing them in the roller cart (which took about 45 minutes), I noticed a written sheet of paper on the stores saw that said, "Out of order, out for repairs." Now, I know things break down and need to be fixed. But a saw, when you have maybe 30 new saws in boxes in your store... now, come on. That's like telling me "no candy" in a candy store. Now, except for the 45 minutes at the Owasso store, I was at your Claremore, Oklahoma store, and guess what? The same sign. You must not have any saws in stock there either.

When we bought our lawn mower a few months ago we were promised a cap and so far we have not seen anything of a cap sent to us. We would appreciate this being taken care of. I think a company ought to do what they say they will do. Thank you

I purchased a Kitchenaid dishwasher on May 29,2010 at Lowe's in Jacksonville, FL. I thought I was choosing one of the best dishwashers made. From day one, I have had problems. The cycles ruined all of my stainless steel flatware, causing a dull finish where there was a beautiful shine. The dishes were not clean even though I had started the cycle with hot water and used the heavy duty cycle. All the glassware was etched and the dishes felt grimy to touch.

My husband is off Sunday and bought and paid for an assembled steel cabinet. After 6 days I was told it would be ready Monday afternoon. I called back and told some guy I could pick it up Sunday and was told the assembler guy was off on the weekend. We bought and paid good money for an assembled steel cabinet. Why it was not assembled until I called? Why could we not pick it up one week later?

I purchased an AC unit about a month ago. I put the AC on my charge card and which I paid it off in about 1 week. The unit started malfunctioning and the only way it would work was by plugging it into the receptacle. The controls would not work. I called Frigidaire and told them the problem and within 24 hrs, they called me and said to take it back to Lowes and get another unit. I wish Lowes had shown me as much courtesy as they did. When I went to the store, they had no ACs at all. So I went back to the front to get my money back and they said they would credit to my account. So here I am with no AC, no money to buy another. They gave me a Philippine number to call to get my money back and the lady at this number informed me that I would have to wait 72 hours to report that I wanted my refund.

We noticed water leaking from our heater. We called Lowe's and asked them what the problem could be. They suggested that it may be the heater, and that I ought to come in and pick out a replacement. I asked how they could tell that it is from the heater and Victor ** replied that water heaters are often the culprit when it comes to leaks. My wife and I drove to the Pacoima store to meet with Victor. At the store, he proceeded to sell us a new water heater.

Well again, I will start from the beginning. We purchased a brand new Samsung refrigerator and also a dryer on 7-4-10. The delivery date was set up for 7-8-10. We were called and a time was set up, they installed the dryer first and we emptied the fridge and it was removed and our "new" fridge was to be installed. Well, the driver asked why we bought a store model we were in shock; it was not what we had thought we were buying. We called the manager and were told to go ahead and put the new one in and they would exchange it the next day. Well, due to the delivery schedule and our work schedule it ended up getting delivered on sun 7-11-10.

I bought a Jacuzzi corner tub that is now one and a half years old. Jets cracked one by one causing leaks into basement and under flooring. Much Damage, not noticed right away. Lowe's says they can't do anything about it, as it is out of warranty. Jacuzzi is not doing anything. I told Jacuzzi that there are complaints on the net from people with the same problem of cracked and leaking jets. Jacuzzi says there is not a recall on them. So there can't be that many complaints!

I bought a brand new Samsung refrigerator on 7-4-10. It was to be delivered on 7-8-10 and it was. We had emptied the old frig and the "new" one was brought in. the driver asked us why we bought a store model to our surprise. He knew and then we knew it was not the one we had bought. Since it was in the house and to save our food we had them install it-minus the ice maker. The manager was called and said they would be out on the 9th with an exchange.

I purchased a Troy-Bilt pressure washer from Lowe's and it did not come with the pressure washer tips, and Lowe's will not allow me to get them from them. They are under $50 for a set of four, and I just borrowed other tips from friends since I cannot afford to spend that kind of money after buying the pressure washer from Lowe's.

We purchased a wood door in April and noticed a week later that the door buckled at the bottom right-hand side. The door cost us $1700.00, which we explain to Lowe's the overhead was taken off to complete the trimming. Lowe's contractors came back out immediately and agreed—the doors were not fully sealed and protected. The installed sales manager came out a few days later and re-measured the doors (taken only 3 measurements).

I purchased a GE Electric dryer Model DBVH512EFWW from Lowe's. It was a floor model that had been taken in and I was told it had a problem and they had it fixed and it was in new condition. On September 12, 2008, it is now no longer working and the cost to repair it is $289.51. This is no small amount for a person on Social Security and 71 years old. I had hoped this would be the last dryer I would ever buy. Not much use. I have had quite a bit of problems for about six months but could never get up the money to fix it and have been putting my clothes on the line. I have spend a lot of money at Lowe's with carpeting for the entire house and garden equipment. I have been cheated and lied to on this dryer. I will not look lightly on this. Sorry but this is how I feel.

Before going to Walmart and then Lowe's store, I was on Mount Juliet road with my 13 year old daughter, about to turn left with my turn signal on. Lowe's armored car service driver chose to ride carelessly close to my vehicle and blew his horn. I saw that he was turning into Lowe's and decided to get the vehicle's # and make a phone call. I did that. The drivers' name is R. When I approached the vehicle he seemed very agitated and made sure that I saw his name. I just wanted to let Lowe's know of how one of vendors treated a customer.

I try to return some gifts and they told me that they must limit the returns without receipt. The only problem is I never return to any Lowe's without receipt. Limiting for me is different than denying. The people are rude and not considerate and they have a terrible customer service.

Purchased a Maytag washing machine paid for extended warranty. Just had a repairman tell me the machine is totally shot-- transmission, clutch, brake, belt, motor bearing. He also told me the machine wasn't even made by Maytag. It was made by Mountgomery Ward. Lowe's told me sorry about your luck.

I bought a pressure washer 35 days ago for $400 to wash my new house and deck. Yesterday, I went to wash the house again and the soap would not pump. I took the washer back to Lowe’s and the man said there was nothing he would do for me because it was over 30 days. He was really rude about it and was lucky I had my two young children with me. I am so mad at Lowe’s now that I am cutting up my credit card with you and am shopping elsewhere from now on. I am also letting all my friends and family know how I was treated.

I can not believe how long it is taking for someone to come to my home to repair my dryer. I have filed a complaint with Lowe's 4 different times because they keep telling me they have lost my claim. This has been going on since June 17, 2010. I am so angry if my dryer causes my house to catch fire I am suing Lowe's and Maytag. The dryer will not shut off. I have to set my timer on the stove to shut off the dryer.

Why are you trying to keep up with Walmart? The People magazine and other such magazines do not fit with the atmosphere Lowe's should offer.

In the past 3-4 years I have spent in excess of $5000 with Lowes. Here (post falls) we had carpet installed (1600 sq ft) 1 installer (maybe 60 year old) and his wife and dog. About 1 year later we had a lot of loose carpet. The sent a guy out to fix it. He said it was a poor install. Now almost 2 years we have bunched up loose carpet in a couple rooms. We were advised that the warranty is up and we would have to pay to get it fixed. Erica at Lowes referred us to their current installer (Adam (509)868-9009) I am not happy about this at all and am considering having it all taken out and suing Lowe's.

In short, here's what happened. I made an online purchase on 6/20/2010, paid for it, received email ready for pickup, made a trip to store, was told the item was out of stock!

I received my monthly statement and was about to pay it when I noticed a late fee and interest fee attached. At that point, I realized that it incorporated two months of charges. (I did not receive the previous month’s statement.) I approached customer service at the local store and they said I would have to call the main offices as they cannot do anything. Incensed, I paid the bill, along with fees and tore up my Lowe's card and handed it to the clerk, who made no attempt to retain a lost customer. I then went to Home Depot and made a $1,300 purchase. I then called Lowe's main office customer relations and told my story so someone would be aware of the situation, with no additional help or possible attempt to recall me as a customer.

I purchased a John Deere LA150 from Lowe's in May of 2007, to take care of my residential lawn. I have had quite a few problems, mostly minor initially, with the unit since I purchased it, all of which were explained as not covered under warranty. Bolts fell off during mowing, paint is chipped and cracking. Recently, as the mower warms up, it will not drive up hill. I phoned the local repair dealer and they informed me that this is common and the mower will most likely need a new transmission at a cost of $1,200. The unit's warranty is expired and the mower has only 200 hours on it. I am so disappointed in this company. I trusted the firm to stand by it's name.

The last three times I have been in the store, I have had very bad experiences with employees that are very rude. I was in the Electrical Department looking for a circuit breaker when the person working in the department asked if I needed help. I told him what I was looking for and the size of wire and voltage of the circuit. He said, “What are you doing?” Again I told him even though I didn't think that was needed. He began to tell me I could do that and Lowe's would not be the place to look for that. Then he just walked away. I finally found a breaker that would work and purchased it. The next time I went in I was trying to find a gate latch in the Hardware Department and was approached by a different person, wanting to know if he could help. I explained I needed a gate latch and this person wanted to know what I was doing with the latch and I told him.

On 6/09/10, I purchased an outdoor wall light fixture #253365 (3 light, solid brass construction, brushed nickel finish). Since that time, I tried to locate another light fixture #253365. I was told that they had one at the Hazleton location. I went to Hazleton (20 mi. away after calling to confirm this); the system had one in stock but, I was told they did not have it. I asked if they can get me one in and I was told no. I called Bel Air Lighting in Ca. Customer service told me they have many in stock and to tell Lowe's they can order one for me. They cannot sell me one as they go through Lowe's.

I bought a new walk behind lawn mower with an electric start March 27, 2010. I used it about 6 times when I noticed gas all over my garage floor. I tried to take it back but was told I had to take it to their repair center. It has been there since the 8th of June and they have not even looked at yet as of this morning.