Lowe's Home Improvement Reviews

We have spent over 15k at our local Lowe's store ranging from appliances to carpet. When we purchased our carpet they told us that the type of carpet would be ok for our two pets. I noticed right after the carpet was installed that we had a lot of threads surfacing all the time. I kept trimming them, but they came back. Called Lowe's and the manufacture sent out a rep. They determined that the carpet is good but our pets are causing the problem (even in the areas where my pets don’t go, go figure). Lowe's came out and looked for themselves and said they would try hard to help us out. No return calls for awhile from them so I called and left messages, with no return calls from Lowe's. I am done spending money at Lowe's and have started a grass roots movement to boycott them.

I purchased a riding lawn mower from the local Lowe's store in Orangeburg SC on 6/30/2013. The circular at that time was "purchase a grill, etc., anything over $399.00 Lowe's would deliver." That is where my first problem began. Everyone I spoke to in the store told me I had to pay $60-$80 to have it delivered. I am a widow and live 18 miles from the store. I argued the advertised circular, came home, called the customer service 800 number, told my story. Was assured I would have a call from the Orangeburg store manager within 48 hrs. NO CALL! After several attempts and reading the paper to each employee in the store, my lawn mower was delivered. Never spoke to a store manager.

Working at Lowe's Kings Plaza #2284 was the most horrible experience I had. The HR manager doesn't know if she wants to be friends or a supervisor to the workers working here. She has no concern in any problems associates bring to her. The bozo store manager is always LOST. He needs to be replaced. The whole management team does not support each other. They talk about each other to the associates very badly. It's really sad. There's so much favoritism in that store you have to really kiss **... Most managers try to make you fear them with harassment and write-ups, using their position to gain control over people's lives. This store needs to wipe out management and put in a team that's strong. DON'T EVER APPLY TO THIS LOCATION.

Subcontractor of Lowe's Roanoke, VA - The first day was an omen. An employee entered my home to get electricity without my permission, and I was not home, left pile of pulled shingles, debris and tools on my roof. The employee who sold this nightmare doesn't return calls or text. One assistant manager seems interested, but I find it hard to trust now. They said I needed 17 extra boards without having removed shingles. There was surplus of materials they packed up to steal. My return home prevented this when I told them they were items I paid for to be picked up by Lowe's now and credited back to me now.

I bought white Valspar paint at Lowes. The can was put in a shaker and collapsed top/bottom. The staff said this was OK. I asked for another with no shake. I tried to open a 3-year-old can of Valspar and could not get the lid off because it was rusted. The lip of the lid was so weak, the opener bent it up all round, and would not open. The staff at the store opened the lid and offered to sell me new can for $5. I think the can should be able to hold paint when shaken. I think the can should last more than a few years. I pay $30+/gal for Valspar. Paper thin recycled steel cans are not acceptable. I have paint cans from 15 years ago and they’re still good (not Valspar). The Lowes staff is upset with me being upset. When you give top rating to Valspar for paint, please consider the container it comes in and how long it will last. Thank you.

Store location: Missouri City, Texas - I had an employee tell me that he would call me about information on the vinyl and never returned my calls. I had an assistant manager tell me she would check on things and never called me back. Then I went to the store to check my carpet and an employee went and cut a piece of the carpet 2 feet from the end and brought it out to show me, which delayed the time for installation and a new roll of special ordered carpet had to be ordered and shipped for installation. Employees at the store were not professional people. They should not be working with the public.

We wanted to replace two ceiling fans in our home, so we researched the Lowe's website. One important feature to us is that the fan has reverse air flow because we keep it on in winter to help with the heating. After looking through many, we found one that matched our decor perfectly. It is the Hunter Maribel fan with light kit. According to the Lowe's website and the Hunter manual, it is supposed to have reverse air flow. We purchased two of the fans and I spent a total of four hours installing them. After they were installed, we could not figure out how to reverse the air flow even by following the manual. I contacted Hunter and they replied that the fans do NOT have reverse air flow, even though their manual and the Lowe's website states that it does.

We purchased a Whirlpool side-by-side refrigerator, which has the ice maker in the door, back in January this year. We started noticing that the ice maker wasn't working properly, so we called the Lowe's warranty line. Since then, two different repair companies have come to work on it, and the last time, which was end of May 2013, they replaced the ice maker and a circuit board, but it still doesn't work. We called Whirlpool a day or so ago, and they are sending another repair company out to look at it again. Remember, this is an item that we purchased less than six months ago and should be covered under manufacturer's warranty. Every time we speak to someone, we get the run-around. This is the last time that I purchase from Lowe's, and the last time I purchase a Whirlpool product, because they did not stand behind the product and replaced it.

My wife's dad bought her an air cooler for the summer on the net. I went to pick it up and they brought out one in an opened box. Clearly, someone had returned it before. Because I have had trouble in the past with Lowe's re-shelving items returned and charging full price with parts missing, I refused and demanded one in a sealed box. They said it was the only one they had but checked at another store across town. They had one but when I asked if they could bring it to the store where I placed the order, they said no; I would have to go across town and pick it up myself. Then they charged back the credit card and told me my wife's dad would have to replace the order online at the store farthest from me.

I bought a barbecue grill and a closet tower from Lowe's about five weeks ago. The grill was delivered with a door not assembled and falling off and the closet tower with two scratches. The delivery folks came back with another grill with scratches on the lid and welding points showing on top of grill and two closet towers both with scratches too. I took all three towers back about two weeks ago and they haven't replaced the original one yet. They asked me to take the grill lid back for replacement at the store but gave me the runaround for about an hour without replacing my lid. I talked to their delivery manager and two other managers over the phone without any luck yet. I wouldn't recommend this store to anyone. You don't get what you pay for.

I had a problem returning a product due to no receipt and a block was placed on my name or license number. I have never had this problem with Lowe's in the 27 years I have done business with the company. I called the customer help center on 5/15/2013 and it was sent up to another group where I received a call and my license number was asked for. I gave the lady my number and the next call I received was a voice mail telling me that I was blocked indefinitely. I called the number that was left on the voice mail and requested a call back. It has been over a week now and there is no return call from this group. I have never been treated with such disrespect at Lowe's. Shop at Home Depot where they treat you with respect. WOW! What a way to treat a longtime customer of 27 years.

My spouse and I purchased a Husqvarna lawn mower at $1,804.05 on 3/9/13 and requested a $49.99 mulching kit be assembled which Lowe’s contracted out, total charge $2,045.96. The mower was delivered on 3/15/13 without a key or any paperwork. I drove to the store and retrieved the documents. 3/17/13. I mowed the lawn and after cleaning it, I found a bolt in the yard. I called Lowe’s and had them pick up the mower and keep it for 2 weeks. They returned it and the mulching kit fell apart. My spouse has e-mailed Lowe’s Corporate regarding the issues and I was informed by the store manager, Clayton, on 5/14/13 that Corporate doesn't get involved, and he'd have an employee named Neal come to home that evening and repair. Nobody showed up and we are at our wits’ end with this situation. Please help.

I bought a new home last year and spent over $5,000 at Lowe's on major appliances, lawn tools, grill, etc. My bill is always paid on time. One month I had a $25 balance for tape I bought for work. I had forgotten about it being charged and for some reason, I never saw the bill. Maybe lost in the US mail, perhaps thrown out with the ridiculous amount of junk mail and circulars. For whatever reason, I never saw it. The following month I received the bill with the $25 balance plus interest, plus a $35 late fee. I called to cancel the card figuring they would make a smart business decision to a good customer and waive the fee. However, there was no way to get to a real person and the automated response had no problem closing the account.

I started a bathroom renovation project and needed two doors for a Schuler cabinet I already owned and one new cabinet. So off to Lowe’s I go and talk to Sue in the cabinet dep't in the Newburgh, NY store. I give Sue the numbers for the cabinet I need and the size of the doors for the existing cabinet and she proceeds to tell me I don't need to order hinges or an end panel since it will be colored the same as the cabinet front - the hinges come with the doors.

change the remaining footage. I emailed Lowe's on their webpage on Monday. Now it's Wednesday and no reply from Lowe's, so I filed a complaint with the Kansas BBB.

On Sunday, April 28, 2013, I discovered that I had a big leak in my kitchen sink faucet and the cabinet underneath the sink was flooded. I went to Lowe's and purchased a Pfister Faucet, model F-WKP-70, on Sunday, April 28, 2013. Prior to purchasing this item, I asked the salesman if I needed anything else. He told me that everything I need was in the box other than the plumber's putty, which I had also purchased. When I got home and opened the box, parts (water lines) were missing. I am an elderly lady and had to have my neighbor drive me to Lowe's to purchase the faucet because I had no transportation that day. I had to have my neighbor drive to another store (not Lowe's) and purchase another kitchen sink faucet. I do not live close to Lowe's so now I have to return the original faucet and am very upset because of the inconvenience. I am not well and this has caused a lot of stress to me.

I purchased a Husqvarna riding mower from Lowe's on 4/8/13. I was not contacted about when it would be delivered. They just appeared at my door. (Good thing, I was home.) They did not have the keys or owner's manual. They said somebody would call me about that. I received a call from Lowe's saying it was raining and all the owner's manuals were outside and ruined from the rain. The keys and manual would be ordered and I would receive them within 10 days. After 10 days, I sent an email to customer service and never received a reply. I always thought Lowe's was good with things like this. I will not buy from Lowe's again and they may still end up with their $2031.95 mower back.

I bought wood flooring for a stair. When I asked about the stair nose, it was recommended that I buy a stair nose that I came to find out did not fit the wood floor. Went back to the store, returned it and special ordered the correct one because they did not have it in stock. They had to get it from another store. Lowe's online service was able to assist us with this purchase since no one at the store knew what to do. It has been 14 days since we ordered the stair nose and we have not received it. Our project has been on hold since then. I call everyday to follow up on the order and I have to explain myself every time. No one knows where it is. Today, 4/25/13, I called and they told me that the order was not shipped until today.

A friend of mine, Robert **, ordered an expensive door from Lowe's and asked me to help him pick it up in my truck. Since I haven't shopped Lowe's in Lufkin in over a year, I was hoping to see improvements. One employee was working both the Returns and Customer Service, so we waited approx. 10 minutes to present the purchase ticket. She made 4 phone calls and nobody answered. She paged and within 5 minutes, someone called her.

Me and my friends are tired of going into Lowes in Gloucester, VA 1723, for several reasons: (1) when you first enter Lowes of Gloucester, you are asked about some "My Lowes program". I am told that it will keep track of recent purchases and send me monthly reminders. Just a little hint, most people with personal smart phones will already do that; (2) you are also asked about a Lowes credit card. Another hint, most other credit card companies offer a much better APR than Lowes will ever offer; and (3) now take both the first and second reason, I have explained and multiplied it by 10. That is the average time you are asked about credit and a My Lowes card.

I have been buying ground chicken from Lowe’s since months ago. Last time I bought, I figured out that that was red meat inside the pack clearly labeled as 'Ground Chicken'. I had diarrhea and felt sick for couple of days. I used to feel sick before whenever I ate that meat but could never figure out the reason. I went to the store and complained to the manager about that. The next time I went there around a week later to buy another one, I found out they were still red meat. The worst thing is I am a Hindu and ain't supposed to eat pork or beef. Making it worse, my national animal is cow. Even another one of my friends had complained about the same, but they wouldn't listen.

I'm disabled senior. I have security and privacy issues with Lowe's. Other customers can have access to your order info, address, name, etc. When you purchase products from Lowe's online and/or by phone. They don't seem to care that this happens, say, wait to see if anyone steals your information. Are you serious? Very, very serious and dangerous. No one tried to resolve this to my satisfaction. I asked for the owner of Lowe's but was denied access to the CEO.

Having worked for 6 years at Lowe's corporate in Mooresville, NC and getting to know their software and systems intimately, as well as how things get done, I have been left with a very sour taste. Why am I angry? Well, management is extremely hypocritical. They espouse "diversity of thought" and having a "passion for excellence", as well as "always improving". But in practice, they do not want diversity and are only passionate about slamming things into production without testing them thoroughly, and only improvements which can get more money from consumers are the ones they want. It is completely smoke and mirrors, and Lowe's goes to great lengths to insure a squeaky clean image for you, the consumer.

I purchased Whirlpool model #EE3Z80HD055V 80 gallon water heater in 2007 with lifetime warranty and purchased the extended protection plan. It was installed by Lowe’s contracted licensed plumber. This water heater started leaking water from inside, so I called Whirlpool on 3/11/13 and they sent me an email with things to try. The leak is not from any connection or element, but welling up out of top of tank. So I called them back, and after 45 minute wait on hold, Whirlpool's representative disconnected after I stated I had a hot water heater leaking from inside. I called them back. And after another 30 minute wait, the representative provided me an RA # to contact Lowe’s with.

My husband and I ordered some supplies for a bathroom remodel due to mold in December. It was to arrive on February 1st. We hired a contractor and waited over a month. On Feb 1st, Lowe's called to say they were sorry but the order was never placed. Apparently someone put in a wrong number and failed to call the company to verify the order. They said they would place the order again immediately and try to get faster shipping at their expense (normal shipping 3 weeks). One week later Lowe's called to get our credit card number again. We asked why. They were getting ready to place the order. Now it would be here in another 3 weeks and they could not tell us why it did not get placed a week prior.

I bought a chain saw from Lowe’s - a Husqvarna. The oiler never worked. Lowe’s said it was under warranty. I took it to Lowe’s. They said it was stopped up with sawdust and charged me 6,800 dollars. It was not stopped up with sawdust because I’d checked it before I took it to Lowe’s. Now, I have to give them money to get my chain saw back. I am going to Lowe’s one more time to get my chain saw. It will be the last time in my lifetime.

If you are considering getting a credit card through these people, don't! I just got online to make my payment, which was due just 3 days ago on the 27th of the month. In looking at my account, I saw they slapped a $35 late fee on me on the 27th! I called their customer service and asked if this was correct, since everyone else on the planet will give a few days grace period before applying late fees. The woman told me that was correct - if they do not receive your payment by 5:00 p.m. on the actual due date, they will stick you with a huge late charge!

As I was shopping for garage floor paint, I asked Curtis to mix only half the gallon and the other half with a different color. I offered to buy a separate container so it can be done. He refused completely and he mentioned that he has been doing that for years. When I asked for a manager, he refused to call for one. When I insisted on a manager, he said "kiss my **." (Well, he said the whole word.) Lynn, his co-worker, witnessed this conversation, and he ran asking for a manager "David". When David came, I was trying to tell what happened. Curtis yelled I'm lying and come around the counter to face me repeating the same sentence again, "Kiss my **." Yes, he said the whole word again. He faced me in a manner to attack for a fight. David took him aside and he said, “You have to go from here now.” Lynn was able to do the color mixing without any problems.

I got two lemon fridges from Lowes in Charlotte, NC. I paid $1,500 plus extra for the no-questions-asked-we-replace-or-refund-if-it-can’t-be-fixed 5 year warranty. My second one was worse than the first. I tried to tell Lowes that it’s already two strikes. I’m not willing to try a third one to replace it or a refund. They said no even though it was brand new and my 2nd lemon. They told me to get it serviced. Really? It cost me almost $2,000 in total, and I’m supposed to get a 1 week old new fridge serviced? Okay. Well, that was my only choice.

Since my complaint, I called GE credit, who are actually the holders of the account. Basically, they said I should write to the main office and they gave me an address. We are planning to write them but are hesitant since we really want to stop using credit cards all together. Most of the large corporations have no loyalty to their customers. The individual credit card customer service really has no control. All they can go by is policy. So the human contact is gone. My husband basically said, “Forget trying to get the card back.” The sad part is they will probably still have our business since my husband is in the construction trade and it is convenient. Though, when we can, we will go to our local lumber company and compare more.

The installers were here last Oct. 2012 to put new windows in each room. The installers did a very unprofessional job and damaged my kitchen. The windows in each room were unfinished and one window glass was cracked and its screen torn. Also, each room was very cold! I was so upset that I filed a report the very next morning at Lowe's. I did request for redo and that they replace all windows. The manager apologized and told me that he will follow up ASAP. I waited and waited and I kept calling and texting to ask what's going on? Why did it take so long to get back to me? They just ignored me and still nothing for two months! I got fed up, decided to go in and asked for my money back. The manager asked why. I was like, "Huh? Didn't you read the report that I made last October?!" He said, "No, I never knew anything about it." I was so angry! The manager offered to come over and take a look at the damages, etc; so he did. He said he will get back to me within two days.

We were at Lowe's store #2776 last night to purchase building materials for a home project. After paying for our purchase ($330.50), we asked the cashier for help in loading all the materials in our truck. She immediately asked a worker who was standing nearby if he could help, but he left the area with a negative response. She told us that she would get some help for us. We took the cart outside, brought the truck up to the loading area and waited for a few minutes, but no one came, so went back inside. The cashier said that she had asked for help and they should be coming. We went back outside and still no one came, so we went ahead and loaded the truck. I sent my wife inside to ask for the manager and talked to him about it. I have spent a lot of time and money at Lowe's but this experience has really made me decide to start going to Home Depot in the future. At least they will help load a large order when you need it. I am sure this does no good other than me telling someone else about this, and I will continue to speak to my family, co-workers, and friends that this is not the place to go anymore to make purchases.

I purchased a dryer from Lowes of Knightdale and had it installed. To cut the long story short, the new dryer kept blowing hot air under house. The response from Lowes about this is that it is not their problem. I had Lowes install for the warranty that comes with the product, and now, I am left with a potential moisture issue under house. I was told several times that the install team would make all connections and insure that the dryer would be operating correctly, which is not the case. I will never recommend this type of service to anyone anywhere.

My husband and I shop at Lowe’s all the time for everything. On January 17th, at 11AM, we purchased 5 packages of insulation online. We used the Ebates search engine to go to Lowes.com, as we always do. As always, we used gift cards that we had bought at Giant Eagle of Lancaster - we purchased two $100 cards. We went on vacation and when we returned, I called the Lancaster Lowe’s and asked how much longer for our order to arrive. I was then told there was no order for us... and our nightmare began. The order was processed, as Ebates has a record of my order. What happened at Lowes.com, who knows?

My wife and I picked out some carpeting and laminated flooring to be installed just before the Christmas holidays. The flooring was installed into our formal living room and dining room. They sent a one person subcontractor to perform the installation. For the most part, we were very happy with the installation and how he kept everything clean throughout the process; we even gave him a small tip. These two rooms are very rarely used in our home except special occasions like the holiday season.

I purchased a Whirlpool washing machine from Lowe's in Leominster, MA in September 2012. I also purchased an extended warranty. On December 23, 2012, the machine stopped working. A&E (which is the local contractor for repairs) serviced the machine during the original purchase warranty. They have scheduled a repair or been to the house five times. Each time a service call is made from A&E, we have to travel a minimum of 2.5 hours to meet a repairman. Last Friday, 1/18/13, the latest scheduled appointment (drove 2.5 hours), we got a call from A&E that they have to cancel the appointment. The repairman came the following morning only to say that the part that had been ordered was defective and now they had to order it for a second time. This whole episode has been a disaster. No satisfaction from Lowe's, no cooperation from Whirlpool and A&E should not be a repair representative for any brand appliance. I asked for a new machine or a refund. How many times should a repair be attempted? It's been a month now and five visits, and still no working machine.

I received a Christmas gift card as Lowe's $100 gift card and went to try to use it. The cashier scratched the number on the card, was never been used and has zero balance! I notified the giver. We looked and found the receipt, and went to Vons where the giver purchased the Lowe's gift card. Customer service tried to call and then said that the phone number is down. They told us we can try Lowe's and we can come back again to them to Vons. I went to Lowe's and checked again, but the balance is zero. I was told that the gift card has no guaranty. In my opinion, it will be very difficult to recover this $100 gift card (even when we have the receipt) if the Lowe's store will say, "There is no guaranty on the gift card!" The number written on the gift card is ** and the scratched number is **.

I received a short letter explaining that I had a number of dishonored payments so they are closing my account. I have had a credit card with Lowe's since 1996 and always paid my bills, and I would continually contact the credit department if something happened. Sadly, I am unemployed and money is tight. So I had this misfortune to have 2 times in a row that when the check came through, I forgot another check was outstanding. I immediately called the credit department, explained what happened and immediately sent a new payment in.

Be careful of Lowe's extended warranty. My son bought a Whirlpool washer and dryer and the extended warranty. The washer has lost a bearing three times, also tearing the seal in front. They fixed it twice, and this time, the technician told them it would cost more to fix it than to replace it. Lowe's is refusing to honor their obligation on the extended warranty. My daughter-in-law has been doing the laundry for 3 young kids, my son, Bob, and myself in the bathtub for over a month now. Don't buy any appliances at Lowe's as they do not honor their warranties - Just a word of caution from a dissatisfied customer. I have shopped at Lowe's for years but not anymore.

In a nutshell, Flanders NJ Lowe's is probably the worst service I have ever experienced. I tried to give them the benefit of the doubt and shopped there again but every time I go there, it seems like no one is in the departments and once you get a hold of an employee, they are either not knowledgeable, rude, or seem lazy. I will never shop at this store ever!

We have an extended warranty for four years purchased in 2006 on salesman’s advice. We were told major components are covered for ten years, which we have in print on our contract. My clock on the stove (which is the brain that turns oven and broiler on) does not function and turns itself on and off. It was why we bought the extended warranty. The salesman told us that the part did go out on people. We called Lowe’s and Better Business, but Lowe’s still says this is not a major component. We placed a call to Frigidaire, and they say it is a major component. Now, it is eight days before Christmas, and Lowe’s is still refusing to honor this written word.

Lowe's overbilled me $300 on my statement, so I wrote and called them. I complained about at least twenty times. The company wrote me back saying that they found the mistake and I should receive a credit or a check in the mail, but it has been another 3 months. After I did not see any correction being made on statement, I sent a copy of the letter back to customer service. As of today, a got a new letter that goes around them owing me a refund or credit, but on an entirely off the wall subject on how payments are applied.

Lowe's, a large credit card service (working through GE), does not allow customers to pay in advance through any type of recurring payment or automatic payment method. This is done to increase revenue. Lowe’s does not allow online automatic or even allow one to submit recurring payments through a bank through e-bills. As they accept online payments, they have all the information needed and the capability to allow the scheduling of automatic payments, but refuse to do so. This increases revenue through late fees and interest also charged on deferred-interest promotional periods. This is disgusting, unethical business practice.

Rudeness of clerk - I wanted to purchase two rooms of carpet, but was told by the clerk that he was going to lunch soon and that I would have to wait for his manager to get there (no time frame given) and I was behind this other gentleman. He did not want to do anything to help anyone as I told him I have shopped at Lowe's for years, but Home Depot will get my business. Very rude and very disrespectful of anyone's time. I did not know Lowe's was doing that well.

When I went into Lowe's, there was a stack of containers with removable lids and a stack of containers with attached folding lids. In front of both of these stacks was a sign, app 2 x 4 feet which read - buy one get one free $6.49 - and a small sign on the folding top containers which only said $6.49. There was nothing about buy one get one free. When I got to the checkout with 4 of the detachable containers, the clerk said, "$21 and some change." When I went back to check, the sign was gone (the buy one... ) and the small sign was still there. My wife went back a little later, and the 2 x 4 sign was tucked back behind the containers. All I told the clerk was "I didn't believe I wanted to play." I went home without anything. Surely you can do better.

I have been doing business with Lowe's for many years and am very disappointed with the way I have been treated. I have made numerous complaints about the guy named ** in the paint department, in Augusta GA Bobby Jones Hwy, and nothing was never done. He does not know what he is doing and needs to be working in another department, when he is there! I have to drive all the way to the Evan store to have paint mixed right. This is unfair for me do this. ** is the best in the paint department, but I understand she can't work all the time. So I would think you could find someone else that can mix paint, since this has happened to me! I've taken a lot of my business to Home Depot, and when I find another painting store, I will be going there. I just hope someone will take care of this.

I called Lowe's at 11:32AM in Crowley, LA 70526. I asked to speak to Mrs. Crystal **. The person answering the phone stated she's not here today. I said, "You sound just like Mrs. Crystal **." I immediately asked to speak to another associate and was placed on hold for 15 minutes. I asked the second employee when answering the phone if Mrs. Crystal ** was there and she answered yes, but she couldn't take our call at this time. I had recognized Mrs. Crystal ** from the beginning. I then asked to speak to a manager and was placed on hold for 20 minutes and finally, a manager by the name of Christy answered. I informed Mrs. Christy of the prior incident that had occurred before requesting a manager. Mrs. Christy in formed me that she was aware of the two employees that I was speaking of and she would deal with it. Mrs. Christy also informed me that Crystal ** didn't work at the department that I need help with. That's besides the point I could have been directed to those departments if given the chance.

This is a follow-up on my previous review/complaint. I purchased a Whirlpool fridge/freezer from Lowe's. I also bought the 5-year extended 'we fix or replace' warranty. The first fridge had many issues so Lowe's delivered a second one. The second unit had same issues as the first one, plus a few more. First, I was told by Lowe's that my model was a 'gold' version, only to find out after the fact that it was not (I even mentioned to Lowe's that this model did not say 'gold' under the specs). They said, "It is gold, just ignore those specs." Second, it was a Lowe's exclusive model which made me apprehensive as I felt that many exclusive products are made inferior to their counterparts. Lowe's promised me this was not the case and was 100% identical to its more expensive counterparts, except for cosmetic stuff (and my less expensive exclusive model was still $1,500 + warranty).

I purchased a digital washing machine from Lowe's in Marion, NC for mountain house in 2010. I also purchased an extended warranty. The machine had problems from the beginning. A&E (which is the local contractor for repairs) serviced the machine during the original purchase warranty. This machine has not been used more than a dozen times since originally purchased due to the fact that no one can repair it. Each time a service call is made from A&E, we have to travel a minimum of 2.5 hours to meet a repairman. Today, 10/24, the latest scheduled appointment (drove 2.5 hours), we got a call from A&E that they have to cancel the appointment, which was confirmed on 10/23.

I signed up for the 5% discount and found out later that their website was a complete nightmare. First, I couldn't setup auto pay, as I like to setup my accounts so that I don't have to remember to log in every month to make sure my bill is paid. I could forgive this however, I set up a payment on my account from my bank account. After entering the information, I assumed everything was correct as they did not give me any errors. It wasn't until a few weeks after the payment was supposed to be posted that I realized something was wrong. I had started getting cryptic messages on my answering machine about my GE credit account from Lowe's. It turned out that the charge was returned or something and instead of emailing me or having a human call me about it, I got charged a fee and interest and had to try and figure out what was going on myself.

I purchased a Whirlpool Washer and Dryer in April 2010. I had purchased at that time the extended warranty. The washer in the spin cycle sounded like there was an airplane in our house. It was so loud and the front rooms of the house vibrated from the washer. I contacted the Lowe’s warranty department. It was a nightmare. Their service contractors (went through 3 of them) were very rude and did not show up when they said they will. The third contractor came, assisted and left; said he had to order parts.

On Sunday morning (10-14-12), my wife and I went to Lowe's to look at and purchase a new refrigerator as our old one was going out. I found a Whirlpool unit to replace my old unit and was quite explicit that I needed the new one delivered ASAP. The salesman said he guaranteed next day delivery - I said that would be great and to deliver it Monday morning. At 12:30PM on Monday, I had not heard from anyone and called the Lowe's store and ended up speaking with a woman named Dawn, who said that her department had no paperwork on our purchase so it was not scheduled for any delivery. She (Dawn) said that someone took the paperwork out of the system and did not put it back into the system. In the interim, we have coolers trying to keep our items cool and still haven't heard back from Lowe's yet. There are over two dozen outlets I could have purchased this unit from but thought I'd give Lowe's a chance to earn our business. What do we do?

I am very upset about the low response from Lowes store in Brownsville, TX. I purchased a dryer and washer, and paid in full. I was expecting to receive my new appliances the next day, but it's been almost 3 weeks since I paid and I haven't received them. I called the store and talked to the manager, but all they said was they don't have one in the store. If I had known this before, I would have purchased someplace else. I am just frustrated.

As a contractor who spends $20,000-$30,000 a year at Lowe's, I have never had such an issue. One of my employees called from Lowe's to inform me that Lowe's would not do a credit card sale over the phone as we do almost every day. After asking for a manager and waiting over an hour, I had to call personally and speak with the manager myself and threaten to file a complaint before she would take the credit info. The manager said she had to call the credit card company to verify it wasn't stolen. A black employee can't buy a $200 toilet in Orange, CT without raising a red flag? That's ridiculous. The manager, Vicky, said it's not policy elsewhere, just her store. The teller, Lorissa, refused to give her last name and said she was not allowed to but gave the name of her manager Allen ** who was not available.

I am complaining about you, Lowe's, and your rude personnel at your store, where I will never shop again in La Quinta/Indio, CA. I bought some tools in the tool department and continued shopping around for some other things which you did not have. I did not find anything else. So I started to leave the store, when I was accosted by one of your young women who yelled at me, "Hey you, I need to see your bag." I thought she was talking to someone else, but she yelled at me again. She yelled! Really? I said, "Why?" She said in a condescending and extremely rude voice, "I need to see your bag" and stuck her hand out. I stood there in shock.

In spite of the $140 window that's on order for Janet **. Your boy Bill has pissed off this local contractor for a lousy $20.98. Three arrow rivet guns (top of the line) popped one or two rivets then wouldn't pull. I then bought one at a local hardware store. Today I gave the only three debit cards I use to your girl at customer service in an effort to find the purchase. They couldn't find it that shows I paid cash. Since the only receipt I could find was one of the three returns, they wanted to only give me store credit. I asked to see the manager Bill. Without any effort, he told me there wasn't anything he could do. I told Bill that I wouldn't buy anything at Lowe's until I got service. He laughed and said, "Go get your receipt."

I purchased a Troy-Bilt lawnmower in the Spring of 2012. Within a couple of months, it stopped working completely. I returned the mower and was told the problem was the spark plugs and filter even though I had used the mower maybe twice on a small grass lawn. The self-propelled feature never worked and continued not to work after this repair. Within a couple more months, it stopped working again. This time it was the carburetor, the spark plugs and filter and the self-propelled feature. Although it was still within the year warranty of the manufacturer and the extended warranty I purchased, I had to pay $112 for the repair.

I purchased a Pella Sliding glass door and subsequently went back to get the screen. I had two men (friends) assisting as I am a single female. When I got to the desk, they said they would not take my DD214 as a discount. They stated I must have a picture ID (by the way, the only way to get a picture ID from Veterans Affairs is if you require health care from them). I am gainfully employed at two jobs as a registered nurse and cannot get a picture ID. I have my driver’s license, my car registration stating I am a veteran and my discharge and my DD214.

I had STAINMASTER carpet installation scheduled through Lowe's store in Perrysburg, Ohio, a day before we tore our old carpet and moved our furniture into other rooms. We had scheduled two days for installation because carpet was going in our whole house. Then, the installer came out and laid padding and tack strips. But when they rolled out the carpet to install it, it had holes chewed all over in it and said that is the way it came from STAINMASTER. They said it all had to be reordered and I was told they could expedite it so it wouldn't take three weeks to get in like the original order.

I had several home improvement projects that took most of a weekend. I visited Lowe's #0243 several times. The staff was quick to ask if I needed help, and pointed me to the right section of the store. One of my projects required some wood working around an air conditioner duct, and the staff member gave me some good advice on what materials would work best. I made some purchases that didn't work as expected, and the Returns staff was quick to refund to my credit card so I could buy the replacement. I needed some blinds cut, and the blind cutter was having mechanical issues, so the home decor staff confirmed that another Lowe's had the parts and a working blind cutter. I avoid home improvement projects until they are necessary, but when I have to do them, my first stop is Lowe's.

Kraftmaid kitchen cabinet disaster - they were the wrong cabinets, missing multiple item. Response was poor - it's been 3 weeks and I'm still waiting for replacements cabinets. Do not order cabinets from Deptford New Jersey Lowe's! They have very poor communications and service when they make mistakes.

Like many I'm seeing complain on here, I too bought a new fridge at Lowe's (it was a Whirlpool). First, I had issues on day 1 so Lowe's replaced it. The second one had the same issues, plus a few more and was worse than the first. I was lied to by Lowe's, which told me the fridge was a "gold" model with the only difference being cosmetic, only to find out after the fact that it was never a gold model. It was a Lowe's exclusive that was not the same, except for cosmetics, it was built with different, cheaper and inferior parts.

On July 5, 2012, Lowe's delivered my new refrigerator (Samsung model# RF268ABRS9). It was to replace my 8-year old Whirlpool which started sounding like a truck. That same day, the new fridge started sounding like the old one. They sent out someone to fix the problem within two weeks. He left and within one week, we had the same problem reoccur. I picked my fridge because it had received excellent reviews but now I'm stuck with this "lemon". I was trying to get another appointment for service and I had to speak with a supervisor because they only had a one-week window for appointments. Lowe's always asks the consumers to purchase the service plan but good luck with using it. I'm paying for this product & so far it's giving me little satisfaction. I thought Lowe's replaced products when they are "defective". So far, my defective fridge is still in my home keeping the family up at night sounding like the truck we replaced. I hope I get some satisfaction from this company. In the past, Lowe's was a company I would refer to all my family & friends.

Materials cost $1163.82 for an 805-square foot laminate floor that's purchased with special order molding and installed by Lowe's (Labor charge was $2042.32.) in June 2010. By August (2 months later), the floor was splintering and separating and the molding was falling off. The contractor Lowe's hired was Gemini Flooring. I contacted Lowe's, and Monique came to my home and saw the problem and had Gemini Flooring investigated. The installer blamed the product, and the manufacturer blamed the installers. Last year, the manufacturer sent a payment for $629.30. My total expense is $3,171.14. That's a difference of $2,541.84. Monique has offered me $1,000.00 from Lowe's, which leaves me with more than a $1500 loss and no floor! I want full refund for the floor installation.

I received a post card from Lowe’s which offered $20 for filling it out and returning it. I filled out the card, sent it in and received a call from a woman representing some environmental company. She said I could not get the $20 unless I agreed to a meeting where a rep from the company would talk about the quality of Clarksville water.

I purchased a Samsung washer in December of 2011 which was delivered in January 2012. The washer was left sitting in my garage because the delivery men gave a lame excuse about pipes being rusted and would not be responsible for liability. When I got my old washer removed and had a private person hook up the washer, it was not working. Lowe’s eventually repaired the machine in July 2012. However, Lowe’s never gave me any kind of compensation for my inconvenience. I requested at least that they extend the warranty from the date when I was actually given a working washer. Lowe’s refused to do this. I was promised that the washer could be replaced by the store I purchased it from, but this did not happen either. All Lowe’s is willing to offer me is a $25.00 gift card and to move back the warranty one month to the actual delivery date. This was a front end loader and the machine that was run previously now has a foul odor and does not seem to run through the cycles.

I had been using the same Lowe’s store for around 15 years and had been getting a military discount for the last 8 years, on a lot of my purchases if I was buying well over $500 of items. This last time, I had visited the store at 1707 W Norton Rd in Springfield, MO. The manager told me that I was not allowed to use my military discount anymore because they had been giving out way too many discounts and had to cut back on them. She told me because I didn’t have a retiree card or a disabled military card (my military card was out expired). But it has really bothered me for quite some time now and the more I think of it, it just makes me mad.

I purchased a lawn tractor from Lowe's, a ** company. All they wanted was my money. I am in poor health and have to load and unload the tractor drive pretty far to Lowe's, then unload my piece of ** by myself. Their employees are the worst. I've complained to Lowe's and Troy-Bilt. They just laugh, because they already have the money for this **. So what do they care?

We purchased a Frigidaire back in Nov. 11, 2010 during Black Friday sale. The item we purchased was on sale for $800+ from $1,300(?). We purchased the package: fridge, micro and stove. The fridge we selected was not in stock and was ordered. It took Lowe's four months to tell us that they no longer make that particular color. Because of our dissatisfaction, and our years of being a customer, the manager of the Lowe's store in Orange City, FL made the decision to give us an upgrade on the item, one of more value. We also purchased a four-year service contract.

We purchased approximately $5,000 of Mohawk Cheyenne carpet from Lowe's in Cary, NC. Watson's Floor Covering installed. They did a poor job - damaged baseboards/nails popped out of wall/bad seams. Carpet also contained factory defect - large line running entire length of roll, so now every room in the house has carpet with lines showing up and combined with bad seams, it's terrible. We have spent the last month trying to get it fixed but keep getting brushed off by all responsible parties. We have decided that if we do not get this corrected this week, we will not pay the Lowe's credit card bill. Be aware that Lowe's carpet installers appear to be subcontractors - they cared about getting the job done fast, not quality. Please contact me if you'd like more details.

We purchased two Quartz countertops from Lowe's on 4/9/11 and it was installed on April 28, 2011. After installation, we noticed on the island quartz countertop a defect of 2 and 1/2 by 1 inch on the surface. Northeast Quartz who installed the countertop was contacted the following day and an appointment was given to us for an examination of the defect. The countertop was removed by Northeast Quartz and we were advised that we were going to receive a new countertop and two weeks later, the countertop was installed.

I am/was a regular customer at Lowe's in Abilene, Texas. On July 2 or 3 or 4th (I rather not say the exact date), I was at the North Lowe's in Abilene. We also have a South Lowe's located in South Abilene. I was on a very limited time schedule and was remodeling and painting my house. I had been in line for at least 15-20 minutes waiting on a custom paint color that I am using. There was only one employee waiting on several people and that employee was doing as fast and as best as they could by themselves. So, I waited patiently. After about 15-20 minutes of waiting, another employee came to help the paint employee. I saw on that employee's name tag, Joe **. I was really glad to see Joe. But then a manager came up (his name tag said Shawn or Sean, I was unable to remember which way it was spelled) and last name started with **. I heard him ask Joe the question, "What are you doing over here and not in your department?" This manager is kinda bald-headed and short, maybe in his thirties.

I called Lowe's at 1340 El Camino Real, San Bruno, CA. I asked for a specific dept. The operator connected me to flooring dept. After waiting for a good 10 minutes, the operator comes back on and asks me what dept. I want. I informed her I was still holding for someone to pick up in the flooring dept. She tried again. Finally, after about five minutes, a gentleman answered and did not give his name. I asked him to check a price on this certain kit that they carry and he said he'd go check and be right back. I waited and waited for another 10 minutes with no response. I called back and told the operator to let me talk to a supervisor or manager and she told me they were all busy. My husband and I are good customers at this store, and would like to know that we are getting good customer service here. These sales associates that are working here need to be re-trained to learn how to give good customer service. What I went through yesterday was totally unacceptable. You may reply by e-mail if you'd like. Thank you.

I have been unhappy from day one on how it cleans. Everything molds in the dishwasher. I finally found out why. I was cleaning on inside and discovered that there is a crack all the way across the side of it. Of course, I have had it awhile so I am sure Lowe's will not do anything about it but they should. This is uncalled for.

The smooth part of the stove and caps will not clean up. I have water spots from boiling that will not even clean up. I was so happy to see the smooth surface because the other would discolor after years of use. I do a lot of cooking and want my stove to look new. You do not stay on top of it and it will look 10 years old in a year. My husband cannot even get it cleaned. I use to inspect and would never have passed anything in this condition. My caps are chipped and being replaced and I have scratches that you can tell we touched up. I try to buy only American when I can but your people need to do a good job. Please help!

Finally vanity and top are being installed and the Vanity Top is not what I ordered. Lowe's offered no apology but did tell me that the salesman has been with them for 20 years and does not make mistakes. Now, I am lying! Stay away from Lowe's! Run as fast as you can. Don't look back and don't stop at go!

I went to my local Lowe's on April 17, 2012 and purchased a double vanity and sinks for my bathroom. I was told that an installer needed to see my bathroom first to make recommendations. The installer missed the first two appointments he set up and finally arrived on the third day, stayed five minutes and did not send in the estimate for five days. Note: I had to take off of work each day to get this done. I was notified eight days later that the items were in and the installer would call to set up the installation. The installer did call to schedule the installation but, you guessed it, he never showed.

On May 27, I went to Lowe’s at 7:30 a.m. to buy mulch. The lady at the store said I could pay for the mulch at the register and then I could pull my car up and load up the mulch. After paying for the mulch, my son and I started loading and as he put one of the bags in the car, a baby mouse fell on him. When we looked at the bag that was already placed in my car, we saw them start to come out of the bag and one of them fell out the car. I witnessed three of them run towards the driver's side of the car. At this time, the staff had seen what was going on and caught one of the mice. They took the bag out of my car and saw that they were full of baby mice. The staff looked through my car and could not find where they had scattered to. I told them that they needed to get them out because I could not drive my car knowing that a mouse could possibly run out at any given moment.

I bought a lawn mover in 2009 from Lowe's with an extended warranty and it was broken. I contacted them 8 days brought the warranty expired. They offered me several places far away. In one place, the man could not guarantee me repair until about 2 weeks once it was dropped off. I called Lowe's extended warranty people back, and they gave me another place, where the man stated he only did it part-time and I could drop it off to his wife. That's a "no." I called Lowe's back, and they sent me to a company in another county. I was told to bring it by the receptionist, but when I got there, they refused to service it because they had not been paid for previous units Lowe's had sent to them.

On Memorial Day, my wife and I decided to go shopping for a long-awaited home improvement to replace our entire kitchen and flooring for the first floor in our home. In other words, we are starting to remodel our home. We walked into the Lowe’s Robinson Town Center store near Pittsburgh, excited over the prospects of what we could do with check book in hand. That is until we met ** in the kitchen area. He was introduced to us as the kitchen and flooring expert. He was not only condescending, but he was rude. He treated us like we were dumb and was less than helpful. I am no expert when it comes to home improvement. That is why I went to Lowe’s. My wife and I were with my in-laws. My father-in-law is a stroke victim and we brought him in his wheel chair. Did he think we weren't serious? He treated us like crap! We all felt so put off by this man's treatment that we walked out of the store after he decided to take a personal cell phone call.

I purchased a riding mower and paid over $1,000.00 for it. I used it 5 times, had it in for repair 2 times already. I was told by Ashley, I should’ve bought a protection plan. I asked, “Do you not sell quality products and stand behind what you sell?” She rolled her eyes, I take that as a no. Damn mower is brand new, keeps breaking the drive belt. I took it in for service again on May 8 for broken belt, 2nd time in a month. Ashley is the worst and rudest CS person there. It is May 30 and they still have to order a belt. Come on, it takes 4 weeks to get a belt for a lawn mower, one of your best products. The assistant manager says yep, it usually takes that long. Come on, don’t show you’re ignorant, Mike. I’m 51 years old and not stupid. I would like this taken care of. I will be telling everyone not to buy here. They do not back up their products. I am still without a high dollar product from Lowe’s and it seemed to be quite the joke at CS.I will also complain to Troy-Bilt about Lowe’s being a sorry vendor for their sorry product.

My married daughter's husband went to the Lowe's store in Montoursville, PA and got a credit card in my daughter's name. He purchased a merchandise, put it in on this card and my daughter was not aware of this until Lowe's credit card center called her that her bill was overdue. How can just anyone open up an account in someone else's name? Isn't that fraud of some kind? Now my daughter is forced to pay on this card because that store allowed this to happen.

Our Whirlpool front-loading washing machine broke a few days after our one-year warranty was up. Thankfully, we bought the extended warranty. Or so I thought. Our washer broke in mid-April, and we have yet to receive the reimbursement check in the mail. First, Lowe's blamed the service provider, who checked our washer and confirmed it was not going to be repaired. On May 4, they called to say we should expect a refund in 7-10 business days. We are still waiting, and it is May 23. We are on our 6th week without a washing machine. They have terrible service and response time.

On 3/3/12 around 2:35 p.m., I was shopping at Lowe's HIW, Inc #791. I tripped and fell because of a floor mat. As a result, I broke my left fibula ankle bone. I was off work for 8 weeks. I feel the mat is out of compliance with OSHA regulations for safety and would like to be reimbursed for all medical expense, lost wages, pain and suffering. Lowe's has denied my claim stating they do not feel this was their fault.

Lowe's credit card interest rate is 24.99%. I've been a customer for 25 years, and I pay my bill and spend a lot of money in this store. When I called customer service, I was told that the rate would go down if I spent more money in the store. For the past three years, I've been renovating a house and have spent thousands of dollars in Lowe's. How much does it take? The interest rate is outrageous, and I will not shop at Lowe's again; there are other options.

Lowe's of Newport News delivered a brand new washer to our home and it wouldn't rinse the clothes in normal cycle. This happened every second load to third load, the water would drain but when it finished, the clothes were soaked. Also, it had two minor imperfections on the exterior. We called Lowe's of Newport News and reported the problem to them. Two months later, they delivered a second unit to us. I was not home at the time to receive the replacement so my spouse received it at home. The drivers brought the replacement, which is supposed to be brand new into our laundry room.

My husband and I were at the checkout counter and after the cashier rang us up, we asked for the ten percent military discount that Lowe's offers. The cashier called for a manager to okay the discount. Number one, it took forever and many pages from the cashier to get Linda, the assistant manager, to come to our checkout counter to okay our discount. After her arrival, I asked her what took so long for her to come. She had no apology and instead, she said she had just found out that her presence was needed. The cashier rolled her eyes in disbelief as well, we knew she had been paged numerous times. She was also very unkind and unfriendly and then walked away with nothing else to say to us. I was shocked at the treatment she gave us. The date we had our visit was 4/30/12 at 17:11. This was an appalling visit and equally appalling treatment by the management at Lowe's.

I got a propane refill on Sunday, April 14th. The tank was faulty so I took it back for a new tank. I did not have my wallet and the receipt. Your sign says you can look up purchase with phone numbers. That did not work. The girl would not do the exchange even after I said I would go home to get the receipt for the tank and the gas grill I had purchased the weekend before, and bring them both back for a refund. She said, “Okay, just do that.” She acted like I was trying to purchase a firearm or liquor. By this time I was more than mad so I asked for the manager which would not even make an appearance. I finally, after almost an hour, got what I came for. This, to me, is an unacceptable treatment. You know there is always Home Depot.

Non-existent Customer Service: We first visited the Lowe's Home Centers, Inc. #2441, 902 Highway 80, Forney, Texas 75126, on 04-12-12 to purchase three storm doors. We were contacted by salesperson ** ID #**. We discussed our needs and decided for a Larson Tradewinds Midview 36 door ($364) in cranberry for our front entrance, a similar 30 Larson White Tradewinds Retractable Screen Storm Door ($298) on our rear entry and a Comfort-Bilt 32" W White Retractable Screen Storm Door ($188) for our entry from the garage. We also ordered the Lowe's installation at $97 per door ($291). Our total pre-tax price was $1141.00 ($291+364+298+188=$1141).

On 4/18/12, I purchased a washer that was on clearance due to physical damage and last one on stock. The cashier advised me that I was able to pick up the appliance because I didn't have a truck to take it home. The weekend came along, and I made it back until 4/22/12. The cashier was rude and upset that they couldn't locate the washer that was paid for. As soon as I was witnessing this poor customer service, I knew it was time to talk to a manager.

I had a load of whites soaking, which I am in the habit of doing with my Whirlpool, and the water pumped out. The lid was down. Also it sometimes takes 15 minutes for the washer to fill.

I purchased a washer from them last January. It was a Maytag Commercial Centennial Unit (model mycwc400xwo, serial number co5130023). It was purchased in Jan of 2011 at a cost in excess of $500.00. It required service this week. I contacted Lowe’s for their recommended service company. I contacted them and they were out today. The bottom line is he said that we either spend in excess of $500 for a full new circuit board or we have a boat anchor. He indicated that they did not make any arrangements when building this unit to protect the circuit board from heat generation and this plays hell with the circuit board. Also, everything is mounted on the board thus if anything goes wrong, bang, the board has to be replaced.

This is the second air compressor of this type that I have purchased from Lowe’s (100 max psi; serial no. 1446542). The first one went out and I thought I would give it another one a chance. I have had it a couple years, but hardly use it. It went out while on a job, a small airbrush using only 40 psi. I have always had good luck with Campbell Hausfeld products, but I'm thinking this thing is a piece of junk. Can you help me out?

My GE oven melted after a self cleaning. I was unable to use the oven. I reported it to Lowe’s on Friday. They promised service Monday afternoon. I received several confirmations. The tech would arrive between 1-5 pm. I received a confirmation from A&E, their service company. They would be there between 2-3 pm. At 2:45, I was called by Sears informing me the tech was overbooked and would not be coming out.

I purchased an item that totaled $319 with tax on Jan. 18, 2012 on the “no-interest if paid within 6 months promotion.” It was my first purchase on the 5% discount opening credit card. The first month statement said - interest waived. My next 2 statements said $2.50 interest each time. I called the toll free number and the girl said to go back to the store and resubmit or something, which I had already done. I said I need to talk to a supervisor. When she got on, she said, "Oh, I see what happened (Doublespeak, doublespeak). Are you going to pay it off next month?” I said yes. She said, “Well, don't worry about it.” I said, “But it is supposed to be interest free and you are charging me interest.” She finally said, “Well, we'll take the $2.50 off your balance.” Then I said, “But you have charged it twice.” She then said, “We'll take $5.00 off your balance.” That just sounds like she would have intentionally defrauded me of the interest free promotion if I didn't pursue it.

I received the Kawasaki power tool kit for Christmas about a year ago and have not been able to use it due to the batteries overheating and not holding more than a 15-minute charge. One battery would not charge for more than 7-10 minutes.

I ordered a couple gallons of different colored paint online. When I picked it up, it was all white when I told them they said "oops" and not sorry! I had to wait for them to color the paint. Hello! That was why I ordered it online because I didn’t want to wait, I had things to do!

I went to Lowe's early Wednesday, 28 March 2012, morning to purchase a washer and dryer set. I had a computer print out of a Sears ad for the exact same washer and dryer to purchase at from Lowe's at Sears' price. The dryer at Lowe's was for $429 but Sears had it for $427.49 and the washer at Lowe's was $549 but Sears had the same washer for $339.99. The manager saw the ad and said it was an internet ad. He would not sell me the washer at Sears' price. I was also trying to get my military discount as well. I truly believe if I wasn't black, I would have gotten the set at Sears' price. I always take the same ads to the store to get a discount. So I informed the manager that someone will take my money today and I went to Sears and purchased the set. I only went to Lowe's because it was closer. This guy seemed racist and would not sell me the set. If competitor's pricing is not what you do, you should let customers know. I always use to shop at Lowe's but now I will let all my military friend know how I was treated by the manager.

I had a shower door installed on my bath tub. The original installer went back three times as they were not installed correctly. I requested them to be removed. The managers would not get back to me when they said they would. A second installer came, removed the shower doors (taking off paint on my walls) and reinstalled. Again, the doors leaked.

I have had the hot water heater for 6 years and it has popped and made loud noises for quite a while. Now, I have no hot water.

After much research on the internet, I was ready to buy either a Troy-Bilt riding mower and a push mower from Lowe’s, or a riding Ariens mower and a push mower from Home Depot. Hmmm. I guess I'll go to Lowe’s. This is not the first, 2nd, 3rd or even the 10th time that I have had to search many aisles to find someone to give me some kind of assistance. My granddaughter is sitting on the mower that I wanted to purchase. I'm looking up and down the nearby aisles—not an apron in sight. This is at 4:30 pm in the afternoon. Is it siesta time? Then we walk over to the push mowers and they are nicely displayed about 6 feet above my head—yup, I can sure check them out for durability, ease and heft. Of course, it says so on the box and display ad, so it must be so.

I tried to use my VA discount using my DD214 and drivers license as usual. It would not accept unless I had it on my driver's license or a vets card, which a lot of us did not receive coming back from Vietnam. I am certainly not going to pay for a new license when it is not due. I feel this is wrong and am very unhappy with the rules.

Today, 3/15/12, at 11:00 am, I went to the Lowe’s at 375 State Farm Parkway W. Birmingham, AL. I asked the "gentleman" working at the key counter for assistance. I show him the bolt I needed. When he asked me what diameter it was, I told him I didn't know. He replied "You women are a pain in my **." I was shocked to say the least. A moment later, he said, "Let me see the bolt sweetie, you don't mind if I call you sweetie do you?" Well yes I do mind!

Three years ago, I purchased 3 appliances from Lowe's, as well as an extended warranty. After almost 1 year, the stove was not heating up properly. A service tech came out and ordered a part. When he came back, it was the wrong part and ordered another part. He came back and again, it was the wrong part. He had to order something else. In trying to take things apart, he damaged the range, and hence I had to get a new range. I got range number 2, but I had to pay extra because prices had gone up. I again purchased the warranty.

So I bought a Whirlpool washer--my third one in a month. The first two would run but would not turn off. So I turned to Lowe's, my neighborhood improvement store that has gladly taken thousands of my dollars in the last four years. I purchased the washer and the 4-year extended warranty. When it failed, I called for service and got an appointment right away. The washer repairman not only failed to fix my washer, but it did not shut off when filling and flooded my laundry room and part of my kitchen. In addition to that, he hooked the washer hoses up backwards. When I called back to Lowe's, they could give me an appointment 5 days from now. Poor service, poorly made products, and poorly managed service business (NEW- National Electronic Warranty).

I hired Lowe’s to install three exterior doors. Lowe’s contracted AKR Builders to install the doors. I paid extra for labor because the house was built in 1900 and I wanted to be able to use standard sized doors. The installation was nothing less than substandard. No long screws were utilized in the door frames. The vinyl siding that surrounds the doors was improperly replaced. Siding overhangs around the doors and portions are unsecured. One of the back doors was easily kicked in by a 13-year old child, splitting the door jam on all sides. Lowe’s will not make the installation right with me. I stopped paying my credit card balance in an attempt to get their attention. Instead of making things right, they turned my account into collection. I do not think that I should have to pay for ** work.

I submitted required rebate material on 1/8/12 to Lowe’s on a Kreg Master Jig kit. I still have not received the promised $15.00 rebate as of 2/28/12. Their web site shows they received material on 1/8/12 but no more update. Add me to the people who are awaiting promised rebate. I am starting to wonder and becoming disenchanted.

This is my 3rd time replacing this coupling and now Lowe's or any other supply house does not carry the coupling, any suggestions? I think someone needs to be responsible for this matter.

Post this on the site for Whirlpool complaints! It's a follow up to my earlier Whirlpool complaint but you guys keep posting it to complaints for Lowe's... you need to post this here on complaints for Whirlpool, since it is a follow up on my Whirlpool complaint. You've already posted this on the site for Lowe's which is fine, but you need to post this, here, on complaints for Whirlpool!

By the way, since I failed to mention it in my previous complaint, my retailer is Lowe's. I thought Lowe's was great at first, but I cannot believe their attitude and refusal to resolve this. They took my money. I even got the extended warranty covering me for 5 years and frankly, they should be kissing my ** and apologizing since I've gotten three defective Whirlpools from them. But nope, they literally told me if the 3rd fridge doesn't work, then it is a matter of "me not being able to be satisfied". What gall! Did I ask for a different model? Nope! Yet somehow they claim it isn't a matter of bad fridges, but that I just don't like it. That is just crazy nuts.

I purchased a dryer from Lowe’s not even a year ago. The dryer started smoking and caught fire. I called the service number; they said they can come out next week. I went to the store and the assistant store manager was no help. I asked for the district manager’s number; he refused and stated he did not have that number. He would not give me his full name and he walked away from me. They would not even assist me in removing the dryer from my house. Could the dryer be smoldering on the inside? I can’t tell because if I remove anything, this would void the warranty. Lives are at stake--does Lowe’s care? I have two kids--at least Lowe’s should care about them.

I bought about $600.00 worth of tiles from Lowe's, to do my house floor, before I moved back to my house. I have been sharing a house with my navy friend. I've had new wood put down, sealer, and instructions, as told at the store, to put down this flooring. It was a pain from day one. The Tulsa stores would say they have it at this store, we do not have the 200 plus tiles you'll need. After 3 or so stores, we got the product, had the local carpenter put it down as told, then in 3 weeks, the nice pattern on top of the tile curled back, like a brown snake skin. They gave us more tiles. It did the same thing, so we sent Lowe's and out of country maker copies of the tile, Canada. They verified it as bad. You can see in the picture the bonding agent between the tile and coated thin pattern, does not cover the tiles' edges, so the tile wear on corners and sides easily, and then curl up like snake skin.

I purchased both these items and they were delivered on the same day. The refrigerator, upon plug in, immediately made a horrible noise from behind the ice maker, the motor, and only stopped when you opened the door, then start back again upon closing. Lowe's said to give it a while to stop, but it never did, bringing another one the next day to replace. The stove top worked fine and I was so excited and used it the first night. My husband turned the broiler on the next morning to make toast and within less than 5 minutes, smoke was billowing out and the whole house now smells like an electrical fire. Lowe's is bringing another stove out tomorrow. I thought Frigidaire was supposed to be a good brand. One appliance was loud and the other almost burned my house down. What gives?

I purchased kitchen and dining room floor tile from Lowe's and contracted with them for the installation. The tile was laid the wrong way and laid unevenly. I told them I wanted it taken out and reinstalled correctly.

By the way, since I failed to mention it in my previous complaint, my retailer is Lowe’s. I thought Lowe’s was great at first, but I cannot believe their attitude and refusal to resolve this. They took my money. I even got the extended warranty covering me for 5 years. And frankly, they should be kissing my rear end and apologizing since I've gotten 3 defective Whirlpools from them. But, nope, they literally told me if the 3rd fridge doesn’t work then it is a matter of “me not being able to be satisfied.” What gall! Did I ask for a different model? Nope! Yet somehow they claim it isn’t a matter of bad fridges but that I just don’t like it. That is just crazy nuts.

I purchased a 40 gallon hot water heater from Lowe's about two years ago. The pilot light has gone out repeatedly. The Gas Company identified a faulty gas control valve resulting in a dangerous release of gas. I have had to replace a faulty gas control valve and a relief valve. Although I was sent a replacement gas control valve from Whirlpool at no cost to me. I have spent a total of $470.00 for water heater valve replacement labor. Even now, the pilot light operation fails to operate properly or consistently. As a consequence of this faulty water heater, I have no reliable source of hot water for my household use.

I bought a new tank to repair a toilet that was from Lowe's. I replaced it and it leaked at the bottom gasket. I went back to the store and bought a new thicker gasket and replaced it and it still leaked. I went back to the store after I noticed a hairline crack by the gasket and bought another tank kit. After replacing the tank, I went back to the store for the fourth time and returned the faulty tank and gasket. I ended up with four trips to your store and an all day job that would have taken a half hour if the new tank was defect-free.

We bought appliances (Samsung refrigerator, range, oven and microwave and Whirlpool washer and dryer) at Lowe's during Thanksgiving weekend 2011. They said delivery would be Christmas week. So far nothing. Delay was said to be due to the Samsung appliances having issues at the port of entry. This week we got a call saying they would deliver the appliances and we thought finally. Today, when they called to tell us the time of delivery tomorrow, they tell us they can deliver only the wager, dryer and the range. The other 3 appliances maybe delivered by the end of month. This is so crazy and we are so upset. If we call the store, the only answer we get is that if we don't want to wait they will refund. We missed out on all the sales during the holiday time now because of this and have been patient for more than 2 months. How can any store sell something and not be able to deliver even after 2 months? I will never buy or recommend Lowe's to anyone ever again.

I have misplaced my Lowe's credit card. I have never had a problem before, because all of the people have gone out of their way to give me a temporary card. I'm sure if you check our Lowe's account, you can see how much my husband and I have spent over the last few years at Lowe's. After work, about 2-3 weeks ago. I stopped at the store, and wanted to purchase some blinds (I bought 2 and have many more windows in the house that we were going to purchase for). My husband and I had ordered flooring for our entire downstairs, with installation in November. We spent over $4,000.00 for our flooring, and my husband called Lowe's the evening I was very rudely treated.

I have purchased flooring, threw out the entire house, granite counter tops-kitchen and bath and new appliances. Not one order has been correctly delivered or installed. Installers were eating my food, leaving holes in walls, breaking legs off of furniture and beer cans left in house. Time frame given and taken 2-3 days compared to actual time of 3 1/2 weeks. Terrible experience!

I bought model wjre555ok2ww little over a year ago. I get mad every time I wash clothes. I have to stand and add extra water so the clothes will get cleaned. If I don't add the water, the clothes do not get cleaned. I had a GE washer years ago, and it was a good washer. What happened to the designers? Can't we do better rather than worse? I hate water-saver machines; they do not work like the salesman said they would. I totally agree with Marjorie's complaint from Norfolk, VA dated 1/5/2012.

I bought two sets of flooring from Lowe's. The first one was bamboo, which was completely terrible. My brand new home and flooring was shot in 3 weeks, luckily, before we moved into our new home. They gave us two choices of flooring, oak and tiger wood. We took tiger wood, even though it is not even close to bamboo color, but it's a new home, and we wanted to get in. Tiger was great for awhile, but is now cupping, shrinking, etc., and 10 Lowe's people been out, and they say humidity is all wrong, and won't pay. They never have shown us anything, and it is getting old. I spent thousands of dollars for flooring, and got no satisfaction.

My husband and I along with my 3 kids went to the Lowes store in Bastrop Tx. We are redoing our bathroom and needed a double vanity and double vanity top. We also chose two matching sinks for it. We were told that we could have it delivered so we continued shopping. Two hours later and two flatbed carts full of tiles, tools, carpeting and tiling tools, we are told Lowes will not deliver free of charge because the products were not considered appliances. Disappointed we did not want to put everything back so decided to go ahead and take everything. After cashing out, mind you two flatbed carts and a regular with my kids in it, no one offered to help us out. There were 3 employees standing around talking to one another.

I bought a washer and dryer on a Thanksgiving Day sale for $1,000.00 and till now(01/22/2012), I haven't received it. Lowe's keeps on saying, I will receive it in the next 2 weeks and it's been dragging for almost 2 months. Today, when I called Lowe's at Nolensville Rd, Nashville, TN, a person named Eric, instead of talking politely, yelled at me saying he can't do anything and was not at all, giving me proper response. I think people who work at this place need to get proper training and need to know how to behave properly if there was any mistake on their end. I gave one star, should have given negative points for customer service. I would never, ever want to shop for anything in Lowe's again. I am done with their false answers.

The washer does not get clothes clean. Also, the clothes come out all tangled up and wrinkled so bad it looks like you have rung them out by hand. Some times they are in knots so bad it is hard to get them apart. Also, the dispenser for the soap always has water left in it. This is one of the worst washers I have ever had. The dryer is just as bad as the washer. I have to iron every thing now. I will tell every one I know the Bravos Maytag is the worst washer and dryer ever. I wish I had been with my husband when he got these. I would have said no way.

This new design is no good. Without an extra rinse and spin, the clothes are still dirty and soaking wet. I would like my money back so I can buy a new one!

I purchased a Bissell Sweep Up shortly before Christmas 2011. The first part of January 2012 the brush fell off the Carpet Sweeper. This was one of your cheaper carpet sweepers, even so, I expected it to stay intact for less than a month. I paid cash and failed to retain my receipt, however, I do want to register my complaint for the benefit of other customers.

We spent our entire savings to have Lowe's put a new roof on our house. Lowe's contracted a company that came out and removed all the shingles in an all day rain and never bothered to tarp our roof resulting in water running in our kitchen ceiling, ruining our microwave, stove, cabinets, flooring, and etc. As of this date, we have gone 7 days with no stove or microwave. Lowe's representatives have came out and looked, but no one from Lowe's has any sense of urgency. This is the worst experience I have ever had in my entire life. Lowe's has ruined my home.

I am handling a case for those who have not been paid their rebate by Lowe's. Please contact me.

I purchased three Bosch appliances from the Lowe's Store in Conyers, GA #1076. I had been researching the prices at different retailers. I went into Lowe's and saw that they were offering a rebate if you bought three or more Bosch appliances. I purchased items and quickly submitted rebate form online (10/17/2011). I waited six weeks and started calling. I have been given the, "It's processing" line for the past three weeks. "Allow three more weeks." I will not make anymore purchases at Lowe's until this issue is resolved. I was looking to start privacy fence project ($4000) in February. I will go to HD instead.

We purchased a new water heater from Lowe's. A subcontractor came to install it and drained our old water heater down our basement drain, clogging it. We had a huge flood of sewage in our basement and a third party confirmed it was because of the silt and sand from the old water heater. Initially, Lowe's said they would pay for everything, but then they turned us over to their insurance, which turned us over to the subcontractor's insurance, which refused to pay. Now we are on the hook for almost $4000 and have to go to our own insurance, which will raise our rates. Lowe's guarantees their work and has contracts with all their subcontractors. But when one of them messes up, they suddenly say it isn't their problem. They're despicable.

Lowe's leaves a bitter taste. Black Friday orders for a Christmas Tree and outdoor prelit wreath at Special Prices were scams. I've made numerous follow-ups on both items and never received them. The tree and wreath were ordered one hour into the sale, but I'm now told these items were limited in quantity, therefore unavailable. How can a store advertise an item for sale when there is not enough in stock to supply the first one hour of orders? It sounds like the illegal bait and switch right?! Well, the two items that were 'a bargain' to me I never received but the other non-sale items I ordered (because I was lured into the store) did arrive.

We purchased four Whirlpool gold appliances from the Dunn, NC Lowe's store on May, 30, 2011, with a promise of a $400 rebate. (Rebate offer = buy 2 get $100; buy 3 get $200; buy 4 get $400) After several weeks without a delivery on two of the appliances and no delivery date in sight, we decided to go to another store (Pittsboro, NC store) for pickup on June, 7, 2011. We were told we had to return/repurchase the items, which we did. I then contacted the rebate center and was told we would get our full rebate because it was a Lowe's issue but to wait 5 to 6 weeks. In the meantime, we received a $100 rebate. When I called, they said to refax the receipts and the additional rebate would be sent out. Since then, I have called them countless times, faxed the receipts to them four times, contacted both stores and the home office. We are constantly put off and told to call back in a week, 10 days or even six weeks!

I ordered a dishwasher on 12/1/11. I was told it would be in 12/15. No call until 12/21 and I was told it can't be installed until 12/27. Merry Christmas Lowe's. I would never purchase an appliance from Lowe's again, horrible services and experience.

My complaint is about the Lowe's reviews site. Although my local Lowe's stores have problems, I'm not complaining about them. I have written 2 reviews recently about products that were defective: a Samsung washer and a LED track light. Lowe's simply sent out a form letter response saying the reviews have been rejected. I wrote the reviews fairly and without invectives or other slurs, yet Lowe's is being dishonest about letting bad reviews (or many after a certain quantity) in on their site. This is not the case with, for example, Amazon or NewEgg. Corporate Lowe's is being fundamentally dishonest because it pretends to offer an unbiased consumer-based review site, but it is anything but.

Horrible! Very, very angry. In May of 2011, I spent thousands of dollar for all new kitchen appliances. In Oct. of 2011, my refrigerator went bad (still under warranty). I called Lowe's and reported this. They initially sent someone out to check the problem. They then stated that parts needed to be ordered. This took weeks. When the parts finally came in, they sent a repair person out who stated more parts were needed. I waited weeks for parts to come. The same parts came/ Again, a different man came out and stated more parts were needed.

I see on your website that Lowe’s/GE credit settled a lawsuit about charging interest on non-promotional purchases while payments were used to pay off the promotional balance. I recently had something very similar that happened. Apparently their system automatically applies payment to the promotional purchase in the last 2 months. There is a way to change this but it is not obvious that it can be done. Interest was charged when I intended to pay off the no- promotional charges first, and I would have paid everything in full if the interest had not been charged.

We bought an expensive washer and an additional warranty on it. It has been repaired 6 times now and the company will not stand behind the product. We have this expensive washer and having to go to the laundromat to do laundry. Lowe's is being very difficult to deal with. The repair company they use is honestly a joke! Every time the washer tears up, they tell us next time it tears up we are replacing the unit. It's torn up again, parts are ordered again, parts will be a few weeks coming in again, they will call us in a few weeks after the Holidays! Meanwhile, back to the laundromat for a few more weeks! The customer service at Lowe's of Kingsport stinks and the staff is very rude. We have made 6 phone calls today alone and we are no further along than we were weeks ago.

We bought a Maytag Washer on 3/11 /2011. The washer stop working in October, 2011. We do have a Extended Protection Plan. It took them about a week and half to fix the problem. It lasted about to weeks and it stopped again. We called and went to Lowe's but they keep giving us the runaround it has been three weeks and still nothing. I need to know what to do about this matter? Please let me know something as soon as possible. Thank you

Henry County, GA is on the list for rebates to those that have purchased a "water sense" toilet to replace an old one. In order to submit to them, I need a copy of the initial receipt and invoice to prove we purchased such a toilet in February of this year. I purchased it via my credit card in the amount of $227.01, invoice # ** on 2/12 in store # 1153.

Have the extended warranty, fridge froze up lost all my food and insulin. Repeated call to customer service to no avail. I am on social security and food stamps, just spent $200 on food mostly produce as I am a severe Diabetic. My 3-month supply of insulin froze. Said they would help. Been over two weeks and no word. Have faxed them all the info. Now they will not even take my calls.

I purchased a Frigidaire washer and dryer. The washer won't pump out the water. I bought the Extended service plan for both, so I called them, and they told me it will be a week until someone can get out there. I called the corporate office, but It didn't help. They did tell me, I could find a service company that would fix it, and to send them the paid bill, and they would pay me back. It may cost over $200 to fix it. I will never buy anything from Lowes ever!

I was not informed that when my new dryer was delivered, the delivery men could take my old dryer if it was disconnected. Something so easy and courteous would have made all the difference. I don't know the salesman's name but I shouldn't have to, he should have done his job.

A certain cashier by the name of Meagan has a bad reputation. She has a major attitude and she's very rude. I do not appreciate her service. She is from store 2301 in Chicago, IL

This is Veteran's Day, 11/11/11. I went to Lowe's Home Improvement store in Kernersville, North Carolina, and bought a sliding glass patio door. I informed them that I am a veteran and would like the discount that they are offering. I was told that because I did not have this special ID, I would not get one. I am a veteran of the Vietnam era and do not appreciate not being recognised as a veteran.

I purchased my 24" GE Front Loading Washer and Dryer (Stackable) from Lowe's on Oddie in Reno, NV. Two weeks to order out, the set came to my front door missing the stacking kit. The washer and dryer sat in our living room for another week waiting for the special order stacking kit. When the stacking kit comes, it was the wrong one! I returned the stacking kit and waited another four days for another stacking kit.

I first went in to look at an entry door unit last month, pricing the item to see if it was within my budget. I paid $35.00 to have the door measured, and went back to pick out the door.

I purchased a Char Broil Commercial Series SS 4632325031. Several wheels (casters) fell off while cooking. Char Broil replaced them several times. Finally, they said plastic inserts were no longer under warranty (25 years.).

I purchased item #339956 Enviro Elements XL Base Cabinet. This item had a yellow sticker on the cabinet that was on display with a price of $79.00 (the size of the sticker was around 5" x 5" and in a plastic pouch). When I checked out, I was charged $99.00 for the item in question. I pointed this out to one of your customer service reps. She walked back to check the price. She came back and told me the $79.00 was for a different cabinet. I told her I know what the price was for the cabinet because I had looked at it a couple of times. It was always $79.00. I went ahead and put my purchases in my car and walked back into the store. The $79.00 price had been moved to a cabinet that had been marked down to $79.00 from $99.00. These cabinets were located in two places in the store, on an end cap in one isle and two isles over. There was only a price tag on the ones in the isle from where I pulled my selection. I don't play games with price tags in stores. And I don't appreciate how this was handled. I know what the price was because I told a friend about the good price for the cabinets.

We ordered a dryer from Lowe's online. They sent a contractor, Richard, who rigged up the gas dryer illegally (we found out later) because he did not have the correct part in his van, leaving us with a gas leak. We smelled the gas and called Lowe's. They did not send someone out until 6 days later. In the meantime, we shut off the gas to the dryer. They claimed that they couldn't come any sooner, but we would think a gas leak is an emergency. When the next person came, he commented on the dryer being hooked up illegally and that it was very dangerous to us. The next day yet another person came to finally fix the situation. We will never take the chance of dealing with Lowe's again and risking putting our family in danger!

I purchased Samsung dishwasher and extended warranty back in February of 2010. I have had to call Lowe's "service advantage" at least 5 times in the last year. This latest problem will require a 10-day outage of the dishwasher. Lowe's refuses to consider this product a lemon and will not refund my money. They also have the nerve to tell me that they understand what I am going through.

I purchased a Samsung washer and dryer with a 5-year extended warranty. The washer began giving trouble and it bangs away when used. The employee at the warranty company, Sharper Services, came out but before he would work on it, he said that I had to sign a liability release for any damage he might cause to the washer and everything else on my premises. I told him no and showed him the door.

Thinking about replacing windows from Lowe's? Think again. On May 30th, I purchased two Pella windows at $5,400 from (Canton, Michigan branch) Lowe's. On July 18th, the installation team came, and they installed windows. After they left, I was mortified at the quality of job they did. On the upstairs room, they ran out of material, and they used two pieces of wood frame to make one bottom frame. On the exterior, there are two different shades of casings. Downstairs they used original half circle frame inside that misaligned with the new wood frame. On the exterior, they tried to put several aluminum pieces to make half circle on top. It just looked like a jigsaw puzzle.

I have the Smooth-Star fiberglass door as my front entrance door. It was bought and installed eight years ago. The bottom of the hinge side rotted through. Therma-Tru sells their doors at Lowe's. I called Therma-Tru and they sent a rep from Reeb, their distributor at Lowe's. His job was to find any reason why they couldn't honor their warranty. He gave an obscure reason for why Therma-Tru would not cover the warranty. A call to the customer service department of Therma-Tru was unsuccessful. Here I am, with a thousand-dollar door that rotted. The door edges were painted every two years and yet it rotted. Their twenty-year warranty isn't worth the paper it's written on. The door is sold at Lowe's. Don't waste your money.

On the recommendation of a Lowe's associate (because the store did not have the unit we wanted in stock), we ordered a Whirlpool counter depth refrigerator from Lowes.com. When the store delivered it, it looked like a reject from a scratch and dent store. It was badly dented on the side and both doors, filthy, and unprotected by any packaging or box. We sent it back to be replaced. The day before the new one was to be delivered, we were informed that it was back ordered and would not be available for two months. We canceled the order and the Lowe's associate informed us that because we ordered it online, they would not issue a credit to our credit card but would only provide us with an "in-store" credit.

I purchased 6 appliances in which 3 have failed/broken in less then 6 months. I got no help but just the runaround from both the manufacturer and from the point of purchase in this case, Lowe's Home Improvement. Nobody claims responsibility and getting the appliances fixed is turning out harder than it should.

I wanted to buy a heater, SKU # 140997. The heater does not come with the timer, thermostat and heat shield. They must be purchased separately, but as of this date Lowe's does not have any of these items. They said it is a new item and they "guessed" that these optional parts would be coming to their store. What good is this heater without a thermostat? Come on Lowe's........get with the program.

I went to Lowe's on last night and got some waterproof sheet rock and other supplies. The sign was on a board in the front of the waterproof sheet rock that stated $7.25. The number was given to by the gentleman who was with me and will be picking this on 9/22. The young lady was at the register to ring the items. I didn't know that wasn't the right price. The gentleman came back to pick it up. The young lady said that she had the wrong one. The manager came and his name is James. I spoke with him and he said that he could not give it to me because it was the wrong one. He set the phone down while I was talking to him. The gentleman said that he just walked away and left him standing there while he was talking. James said that he couldn't tell if they would change the sign or not. I said that I think that's all I have to do.

I turned the light bulb on in the kitchen and it began to smoke with strange smell. I turned it off and replaced it with a regular bulb. The one that smoked was a Helican 26w. This is a fire hazard, I would assume.

On 12 Jun 10, I bought a washer from Lowe's. Last night, the switch that controls the settings on the washer went out, just after the one year warranty expires. Now, the repairman tells me that it will cost $200.00 to fix it and it will be a week before he could get the parts. So, it will not only cost me to fix it, but I have to drag my clothes to the laundry mat to wash them. The model number is wtw57esvw1 and the serial number is cy4340579. I am very disappointed in this product and I will not purchase another of these. Your product should last longer than this. I will be informing my family and friends not to purchase these products as I don't have money to waste on appliances that break so quickly.

After owning this mower for 3 months, the carburetor bladder collapsed, as to not allowing fuels into the carburetor, so it was unusable. Country garden repaired it, saying that they only see that kind of problem on older engines. The engine was covered by Briggs and Stratton.

My lawn mower MOD#12AF5690711, SER# 1E264K10569 blew a piston rod and blew a 6.25-inch hole on the right side of the engine housing, just below the pull start housing and aft of the carb.

I bought a $2,000 washer and dryer. I have had them for two months and the lettering on the settings is already wearing off. In a month, I probably won't be able to see what is hot, cold, heavy, or delicate! This is supposed to be a high-end washer and dryer and it can't take a little "shout" getting on it? Come on, my mom's had hers for 20 years and you can still read it.

I ordered two security screen doors to fit. The contractor installed one door adequately and took a long lunch. He then installed the second door, leaving it unable to open. We were unable to get out of the house through that door. A second contractor came out and he cut the top of the metal door off so the door would open. Lowe's refuses to replace the door with an equal or better door, let alone consider the amount of my PTO and personal time spent trying to get Lowe's to not only honor their contract, but also to honor the warranty. I do not have the tools to remove this shabby ripped up door which has depreciated the value of my home. I suspect that they damaged the door frame too.

I asked for 2qt oleander on sale, 4 for $10.00. I first got a lady in gray uniform who "does not handle that", I referred to associate in red who had trouble contacting whomever. She then just hang up the phone and said she could not answer any questions. I showed her the ad. Prior to this, the people in line appeared to have several 2qt oleanders they were purchasing. I could not see the price. I was told earlier by an associate, by pointing there were some back there. I'm disappointed that no one could read the ad or get assistance at a higher level. We left the store minus the oleanders and plant bag. I looked at bougainvillea but was so irritated. By then, it was time to leave the store. I am sure the lack of service would be the same. I called my supervisor in the past for help.

I purchased a Cuisinart 10c Grind Brew Coffee Maker on 12/26/10. I sent in the information required (original receipt and completed rebate receipt) prior to the "last post mark date" of 1/31/11. I waited 8 weeks as suggested and then some. I never received the $30.00 rebate. I contacted them by email and received a request to resubmit because it was probably lost in handling as this sometimes happens. I resent copies on May 16th 2011. Again, I received no rebate. I called the number on 8/10/11 and was given a tracking number. I was assured that they had already processed the check and that I should get it within the next 3-4 weeks. If it's processed, why 3-4 weeks!

After ordering a double French door from Martinsburg, WV Lowes on Saturday (27 Aug 11) and finding out that the delivery of this would cost $75 (we're two miles from the store in local delivery area). they arranged a delivery for the next day in the morning as the sale was rung up.

The thermocouple quit. This is the third time. The original lasted the longest. This most recent only lasted from 7-20-2011 until today, 8-27-2011.

We went to Lowe's to purchase fencing and decided to confide in them to install the fence. It was installed Nov. 2009 in the wrong location. I just found that out nine days ago when an Asheville Zoning Officer came to visit our home.

The website states 25% off on all ceiling tiles. When you go to the website, there is no 25% off info anywhere. I called Lowe's customer service center about what the website sells and was told that it was not a Lowe's offer even though it was their website. This is why I never go to Lowe's. They bait you on their website with false information then denies the offer.

It was later in the evening on June the 8th, 2011 when my wife and I were shopping for plants at a Lowe's home improvement store. We had been in the store for about ten minutes when my wife tripped over an unattended fork lift that was left on the end of an aisle in the garden center. The fork lift had no operator that we could see and had been left with the forks about 4 to 5 inches above the ground oriented towards the end of the aisle. Being that it was the evening time and the light was low, my wife did not notice that the equipment had been stored improperly.

I had installed an Owens Corning dimensional roof on my home on October of 2007. The roof looked great for about 3 and ½ years. Then, on a calm spring day, no wind and about 68 degrees outside, the shingles started falling off my house. I have heard everything from defective installation to a storm must have done it. Now I know it’s not a perfect world and I would have taken fault if the roof has had problems in the first couple of years but come on, 3 and ½ years later? After inspection, I found that the shingle itself is coming apart.

I was in need of a French door { 5 Feet}; I went to Lowe’s to purchase the door after searching it online, and I found out that shipping is for free. I tried to purchase it in Whiteville, but I was told that they could not get the door unless we paid the shipping. This was hard to believe since the website said free shipping. Well, I was very disappointed in the service I received, and I left the store. I do a lot of business in this store, and I will look for some other place to shop.

The plants I bought here either die or the rose bushes (all three of them) have a fungal disease after 24 hours of purchase. The plant lady said, "Oh that is common with the rain and humidity.” I disagree. These rose bushes are supposed to be adapted to Florida conditions; resistant to these types of issues. She sold me an antifungal spray; the roses are still popping up with the diseased leaves. No more plants from Lowes ever. The pepper plant I bought three days ago is almost dead. What the ** is this? Bad business is what it is!

Thermocoupler goes out every six months and I have had four service calls for six years. I have to buy two thermocouplers at a time because I always know I will need a back-up. It is a lemon.

My children, ages 11 and 15, went with me to browse the outdoor section and look at possible indoor plants as well as new curtains. My son pointed out how pretty these "blue orchids" were. I stood for probably 20 minutes contemplating on whether or not to make the impromptu purchase; but then, my daughter pointed out the large yellow sign stating a limited time for only $16.97, clearly stating the reduction was on orchids. It did not indicate a color. For the record, purple is ordinarily my favorite color so if it was in fact stated violet orchids, I would have gladly taken the violet shade. This time, however, the blue seemed so pretty and so different. I went ahead and shopped outside, also picked up a bamboo and some paper plates. There were approximately a total of 45 shopping in the store.

On July 1, we bought some things and used our debit card to pay for it. The clerk said that it did not go through and that I should swipe my card again. She said that it went thru this time and gave me my receipt. On July 2, I checked my bank balance and saw that the charges were listed twice on cleared transactions.

I bought one of the Perfect Flame gas grills from Lowes. The burners all three split, the base rusted, and two of the wheels came off. My grill sits under a 12x60 back patio so it wasn't sitting out in the weather. Poor quality. The 800 number never has anyone to answer it; you only get the recording. Lowes was less than helpful. They tried to sell me another one. I already had one! I don't want another one! They then tried to sell me some universal parts to repair it--that was going to cost over $150 just for the burners. And then you still have a propane grill that has a bottom that has rusted out and the wheels are falling off.

We purchased a side by side refrigerator with bottom freezer three years ago. Since the time we bought it, we have need repairs three times. One of the drawers broke 3 times when we finally just took it out. In addition, the freezing unit freezing frequently and after paying to have it fixed we just take the blow drawer and thaw it ourselves now. The "fast" ice function has never worked. Now our ice maker has stopped working all together. We are going to replace the entire refrigerator.

I bought a troybuilt tiller barley one year ago. I used it for three months last season small garden. I went to use it two weeks ago and had to use starter fluid to get it started. It finally stayed running long enough to till part of my garden. Yesterday I went to use it, I had to do the same thing to start it. It ran for 3 minutes and quit. I tried to start it again and the pull rope broke. I paid to much money for this cheap made China product. 208cc. Please help me get this refunded or sue for damages. They sold a lot of these and a class action lawsuit may be the way to go.

I purchased three items on 29 April 2011, three registers would not accept my debit card, which is only a debit. Now your so called experienced workers said I was forced to put under credit. "No, no" my veterans lawyer told me. On 30 April, I returned three items for one weed trimmer burnt out and cushions I bought did not fit. The return so called worker said it would be credited to my account 2 to 3 business days. No. Called at least five times along with my bank and was told three different answers of time frame. Your dept. store, Lowes, would not help any more and hung up. I am a disabled combat war vet. and the vet. assn. is not pleased and are proceeding with posting this with vets and active duty personnel. I want an answer and the truth, not some half excuse from inexperienced personnel.

We purchased a Perfect Flame five-burner grill from Lowe's in June, 2006. We have already replaced two of the burners. Now, all of the burners need to be replaced along with the tents covering them. Is there a warranty on them? I need to know as soon as possible!

I am an average consumer and visit your store often. Today, when I tried to purchase some plants that were marked 50% off, I was told that I couldn't use my Lowes credit card and get the discount and that I would have to pay case. Why can't I get the discount and charge it to my Lowes card?

First, over the last 6 months, we have purchased over 4,000 dollars of products from Lowes-Idaho Falls. Service has been great, except on Sat. the 23rd. I was installing an overhead light. There were no instructions in the box. I could not get the light cover to separate from the base ring (ceiling mount). I called Lowes, Idaho Falls, and asked. I believe the man's name was "Bill", if he would check an identical product box for instructions on how to separate the fixture. He told me he was too busy and I would have to drive the 20 miles to check it myself.

The drywall went up beautiful, but after awhile, I started to smell a bad odor that went over the house. After looking into the matter, I found that the drywall had damage all my insulation, cause my wire and metal fixture to corrode and mess up my plumbing. It also started to peel and cause my ivory paint to fade on the wall.

I repeatedly tried to determine where my freaking washing machine was. Guess what, I got hung up on 5 different calls. I was not rude or abusive in any way. It really ticks me off when a "so-called" sales person(s) hangs the ** phone up on me. All I wanted was a time when my washing machine might be delivered, I rather doubt that that would be a problem, wouldn't you think the same.

This is not a complaint. There was no option for a good review. I have bought Drywall at Lowe's over the past 10 years and have never had any problems with it. My brother in law as well, he has remodeled 2 houses and built 1. I'm guessing the people who are saying it is bad, do not know how to install it correctly. If you could please forward or give this to the Lowe's company to let them know. There are people out there that like their products and will continue to shop at Lowe's. Thank You!

I entered lowest store code:** around 8:00pm and wanted to purchase a tank refill for my new grill. I purchased there and was told by the assistant manager, Luigi, who was very nasty, "I'm not going out there," to which I had to wait a long time for someone else to come up front to take care of me.I wasn't treated with respect at all. I want this complaint to go directly to corporate higher-ups. I should never be treated like that especially coming from a manager.

We bought a whole houseful (about 5,000 sq. ft.) of Mohawk Brazilian Cherry Engineered Hardwood from Lowe's. They also installed it. First of all, there are a few areas where the wood does not meet the wall or door jam, and so there is a gap. Worse though, shortly after moving in July 2009, we noticed the top layer of some boards lifting and color wearing off the sides of many boards, even in areas that we rarely touch. Another horrible problem is that the floor is very delicate and dents and scratches easily. We have 3 dogs, and even though I trim and file their nails once a week, they are making scratches. My husband was told by the salesman that this was the toughest floor out there and easy to maintain with a damp mop.

I purchased lumber 3/11/2011 at the above location and did not receive a Veteran's discount. The last purchase, the clerk automatically gave me my discount.This is not the first time this happened. I am remodeling my house. I have spent a lot of money at Lowe's; also I am a Jimmy Johnson fan and support him and the Lowe's team.

I purchased a Samsung Refrigerator from Lowe's during a labor day sale in September of 2010. I didn't need all new appliances but to keep all my appliance the same, I purchased all new appliances to match. That said, my refrigerator doors were twisted and I had purchased the four-year replacement warranty from Lowe's for all the appliances. Well they sent a repairman twice who took pictures to send to Samsung because he had never seen that problem before.

In June of 2010, we replaced our bathroom shower. Everything that had something to do with this was purchased at your Lowes store. On 2-23-2011, the shower handle broke; thus, we had no way to turn on the shower. Since we needed the shower fixed then, we had the man who installed the shower for us go to your store to see if he could get a new one, and since it was only 8 months old, at no cost. Your store would not do that. We had to purchase a new one, and he suggested we contact the manufacturer, Danco, which I did, who referred me back to Lowes. This is a minor thing, and it cost of only $22.65, but since we are very good customers of that store, I do not feel I should have to purchase a new one. Please, advise how I can get a refund. Thank you, Dick **.

I purchased a Whirlpool Gold Quiet Partner III dishwasher and a Whirlpool Gold French door refrigerator. The floor display for the dishwasher did not have a manual. I specifically requested that manuals be sent with my machine. When it arrived, the dishwasher was covered with an open-end box (not original to my dishwasher).

My 15w GE Helical Spiral light bulbs burn out extremely fast (40-60 hrs). There's no burning or smoking, it just quit working. I used it in ceiling fan with attached 3 light fixture. I am on my 3rd set of GE Helical 60w bulbs in less than a year.

We bought an oven stove as well as other appliances from Lowe's back in 2008. We also purchased the extended service plan. The oven never worked properly from the start. It heats up sometimes, other times it will only heat to 160 degrees. It's been so frustrating dealing with Lowe's service department. They would send out untrained workers who would say things like, "maybe you are not turning it on right." They sent out a new crew after five times in one year by the first one who (I hope) has found a problem that will finally fix my oven so I can cook. I don't know yet as it will take at least a week to just get the part and then I must set yet another appointment. I have been without an oven for a year now and Lowe's will not take it back as their untrained workers cannot fix the right problem, only the wrong things.

I brought in a microwave oven to exchange for a different color. The clerk credited the card used to buy the oven after I advised her that I didn't have the card that this was purchased. I was not able to return it because she handled this the incorrect way. The clerk was stupid and the manager of the store was even worse. Now, I don't have a micro oven to use and the card holder is out-of-town and unable to contact at this time.

I purchased a Whirlpool Water Heater in June 2008. The water heater pilot gas valve has been replaced twice and the cost of the service call was $148. Although it has a 9-year warranty, after the first year, labor is not included. We have been guaranteed the problem will persist. To allow a company to continue to sell a defective product as such should be deemed illegal. Where is the protection for the consumer?

I bought a Frigidaire refrigerator on October 16, 2010. The freezer is not operating properly. The Lowe's installer set it for zero degrees and it is presently at 25 degrees according to the thermometer in the freezer. I called Lowe's several weeks ago and the thermostat was replaced. The same problem continues. I called Frigidaire. I told them that I turn my home thermostat down to 50 degrees when I'm not home. The customer service person admitted this is a problem. She pointed out in the customer pamphlet, "All about the Use & Care of your Refrigerator" which I have in front me:

We bought a dishwasher from Lowe’s along with a 5-year extended warranty. We have had to call them 3 times to fix the machine 3 times. First time, it wasn't pumping water into it. The second time because it wouldn't stop pumping water and it flooded the kitchen. The third time was because the first time my wife tried to use it after they fix it, the water stopped pumping and smoke started coming out of the machine.

I was divorced, moved back into my house, remodeled all eight rooms. I lived there while remodeling then suddenly I started having seizures (white matter disease of the brain, strokes, headaches, etc.). My doctor was puzzled. I eventually moved out of the house (because of the smell).