Lowe's Home Improvement Reviews

Next I purchased a Husqvarna leaf blower. It was suppose to have a easy start up feature. The problem was this unit did not start at all. I took it back to lowe's and received a full refund. I don't appreciate wasting my time.

Last year I purchased A KitchenAid gas cooktop. After year and a half, the base for the burners started to degrade such that the finish was flaking off. I told the problem to a Lowe's manager, and it was like reinventing the wheel. You would think a company like lowe's would have a direct hot line to their vendors, but they don't. After I wasted an hour of my time with the manager, they wouldn't do nothing to resolve the problem. The price of the cooktop cost me about $1200.00. Oh, Lowe's did say that I should had purchased a extended warranty.

I purchased a Samsung Refrigerator from Lowe's. Yes I purchased an extended warranty for it. Here is my experience. From my experience, Lowe's uses second rate repair shops with third rate repairmen. If you buy an extended warranty either you will ever use or you have a bad experience when you do. This is my opinion. and I have purchased probably close to $50K at Lowe's. My Samsung Refrigerator had a problem, so I called warranty contractor to resolve it. They set up an appointment to come to the house only to discover that particular part was not covered in the service agreement. The next issue was covered. This guy had my refrigerator parts all over my kitchen floor. He even asked me if I had a certain bolt. To this date my Samsung Refrigerator was never properly repaired. By the way, you can see your doctor sooner than seeing your warranty repairman.

I am resolved in never walking in a Lowe's store again. I will use Home Depot instead.

I checked the closest HD and found that they didn't take this harsh aggressive pricing attitude towards the people in Shenandoah and that their price was only $14.08. I have to assume that all items in this Lowe's store are priced strategically similar so I won't be coming back. Additionally, I have to assume similar behaviors throughout the chain and I'll likely spend most of my construction dollars with HD as well. This is very disappointing since I know that Lowe's is headquartered in NC and I would expect them to be more understanding of the economies of the Shenandoah and Appalachia. Not so... Focused on the bucks. I'll send a copy of this to the blogs as well.

I was offered a small cash compensation. I feel I have to take that just to get anything for this defect but I can't even get that. I keep getting told I will get called tomorrow. I have lost count the number of times I have called but the next time they call me will be a first. I have been more than patient but that is now gone. Lowe's or should I say lows and I do mean corporate, does not stand behind their stuff or care about the customer. I bought this door in April, installed in June, and now end of August I still have unresolved issues! You know it is not hard to go elsewhere and improve this level of service. It would not have taken much to make me satisfied but now that is too late. This is what I get for my loyalty and spending thousands at your stores this past year.

My thoughts since NO ONE at LOWE'S cares are as follows: We had made purchases at two stores, one located in Maryland and the other store located in Delaware. When we would ask if there was anything owed on the bill to pay off right then and there while still in the store they would say "no everything is paid off". Next time we were in the store we would be told we had an eighty dollar excess of money on the card. No one at Lowe's business office knows anything until it is actually recorded in their system in that state. I think the problem arose with two states involved and NO ONE knowing anything. I do not understand why we were given a penalty for not paying our bill. I have NEVER not paid a debt on time. Lowe's records transactions in a truly unique way. This probably is due to two states being involved and we were paying off the card while still standing in the store. I give up with LOWE'S and their credit card. NO ONE LISTENS. I will never use that card again.

I called Lowe's a second time, this time the technician never showed up. I called a third time and the new technician said the LG pump is small and cannot pump up to our drain pipe, it's too high. My house has had the drain in the same location for 46 years and all other brands had no problems at all. Neither Lowe's or LG will take the machine back. They offered 20% off if we buy a second washer that can pump as high as our drain (meaning any other washer but the LG). I asked if it can only pump up 4 feet, why does it have a seven foot hose? Now we are stuck with a WM3470HVA model washer that we cannot use. We have had GE and Kenmore washers over the years and never had less than 10 years of trouble-free service from them. I would not recommend buying appliances from Lowe's. If they knew this washer could only pump up a Max of 4 feet, they should have mentioned this before the purchase.

In the 7th week of pursuing this dispute, I was transferred to my original salesperson. She (I do have her name) told me that a decision had been made to change out the countertop. I was to pay for the section with the sink, as I was also not happy with its appearance (undermount - expected with a clean finish; undermount installed with a lip of the sink showing). She quoted me $1400.00. I phoned yesterday and was told that Lowe's has decided that the color difference is not significant.

Visa's dispute department says that because the name on the paper receipt is the name I purchased, they cannot negotiated on my behalf. Yes, that means I could order a blue countertop called "sky", have a red one delivered and as long as they call it "sky", it's okay with VISA. The countertop that was delivered has an overall "white" major color. The countertop that I ordered has an overall brown major color. The speckles in the "white" countertop are brown and orange. The speckles in the countertop I ordered are white and darker brown. I hate orange. My cabinets and appliances are white. I did not want a white countertop.

Lowe's required the money before installation. Is there no recourse to this arbitrary decision of theirs? I have attempted to offer an alternate to resolved our dispute, i.e., a third party decision, but they are not interested. This is a purchase of over $3,000 - and an eyesore in my kitchen.

Second, we bought a ceiling fan and two days later went back to have Lowe's install it. Paid 35 dollars. Waited days for someone to come and check it out. Said they would be here at 4:45 and never showed until after 6:00. Said they could do the job. Had to go back to Lowe's to sign contract. Came to hang the ceiling fan and informed us they couldn't do it. Took the fan and all the contractor paperwork back to the store and they refunded our money but they kept the original $35 and said the person performed the service so we had to pay for it. He came here and said they could hang the fan and they really couldn't so I think we should have gotten our money back. Will NEVER go to Lowe's to have something installed again!!!!

When the contractor arrived he was not friendly and looked around my house as if it was beneath him to be there. He began his measuring and immediately started measuring the wrong door. When I corrected him and told him the screen door and not the front, I got more attitude. When we went through my garage (on a concrete slab) to the back door, he did the measurements. He looked around some more and then stated, "oh I can't do this job because it's in on concrete." We should have been asked questions when we were at Lowes regarding where the door was? Was it on concrete? Do you have a dog? Anything but send someone out who can't do the job. A total waste of time. After 5 minutes the contractor left and denied the bid with Lowes. He was rude and because of this we have decided to shop elsewhere for doors.

Wait it does not end there. I get home tonight and call to cancel the order. I said I want to cancel this order relating the above story. She said "I am sorry, let me see what I can do." I was on hold for five minutes, she comes back online long enough to say "I think it's there, hold on" hangs up, comes back on the phone and says "Your order is at the store now." I said "As I told you in the beginning I want to cancel this order." She says this... "I will notify the store (the store that can not do internet sales), they will get a hold of you within 24 hours"... So do I get my money back? Stay tuned. I guarantee Lowe's will never get any of my money back.

We went up to Lowe’s and spoke to manager and asst manager that we were fed up and have given them more opportunities than they really deserved, and they were trying to blame Blind Ambitions whom they contracted out, and we quickly advised them that we did not hire Blind Ambitions that they did! The manager asked what she could do to resolve this and I told her I wanted her word that if the shutters has the same quality of work that I want a full refund for what I paid for shutters and a new back door since now my door has 20 holes in it. Both manager and asst manager agreed to it.

When the new shutters came in and was installed, I was not surprised to the ** on my backdoor; the craftsmanship is awful. The cuts are crooked, there is a big gap next to cut out and at the bottom of shutters - it’s not even cut straight. My next call was to Lowe’s and the corporate office in North Carolina after Lowe’s in Knoxville was giving me a run around on my money and my back door. I was told by Lowe’s that it is my opinion that shutters don’t look good. It is their opinion that they look good! I asked about their satisfaction guaranteed and they said again it’s your opinion! ** I am asking everyone to share THIS with your friends! I want Lowe’s to know that if they treat customers like this and it will get around. I want everyone to know that their satisfaction guaranteed is not worth the paper it’s written on, and they have management there that does not tell the truth!!!

Another employee came by and looked dumbfounded as I tried to stop the blood with my hands and blood was puddling everywhere. "Please," I called, "give me something-- a paper towel or something to stop this bleeding." He walked down toward the front of the store. I couldn't walk but wildly looked for anything to stop the bleeding--then I looked to see where he was and he was still walking SLOWLY toward the front. "Please--paper towels, rags, anything to stop this continuous flow of bleeding," I called--but he kept WALKING at normal pace. The other employee about 30 feet across from me just looked on & turned back to his customer. Finally in desperation I ripped off my blouse and wrapped it tightly to begin slowing the intense bleeding. I guess it was just minutes later about 4 employees walked up from the front and one had a roll of brown towels and a small roll of gauze.

I was sitting on another big low cart almost at floor level holding my blouse tightly around my leg still trying to stop the bleeding. The employee with the roll of towels threw them on the cart across from me about 3 feet from my reach. Looking into my eyes of panic & disbelief he said, "Sorry we are not allowed to treat you." "Please," I called, "at least throw them over to me." He did and I made a makeshift cast/bandage & tied it with the roll of gauze he then threw over. Then another employee in the group said, "I don't think you can stop that bleeding--looks like you NEED stitches--I could call 911 for you." "I don't have insurance to cover it," I said. He just looked away and repeated, "I think you need stitches." Then he proceeded to ask what happened and to get paperwork on me. I called out my name and number and said, "I really must get out of here. I can't fully stop the bleeding." "OK," he said, "I'll do a report--here's my card."

They were already cleaning the floor and cart with sawdust and towels. I guess they had these handy for clean up not the emergency. "Please just let me take my stuff and leave," I said. I can't walk & need to get home to stop the bleeding. A young lady employee wheeled me through the store in the big heavy cart to the door of my truck in the parking lot. I sped home dazed. If Lowe's is afraid to take any responsibility to help an injured customer, they need to post big signs at the entrance not just that they can't help or touch you, but that they have no first aid kits or any idea how to help you other than call 911. By the time 911 could have reached me--without my blouse to stop the bleeding, I believe I would have bleed out. Surely with OSHA rules Lowe's should have first aid kits--maybe some bandaging & someone who has a clue where it could be. Whether they will take responsibility for unsafe conditions or not, they need to let customers know CUSTOMERS NEED TO BRING THEIR OWN MEDICAL SUPPLIES in case of an accident or injury.

Calling 911 is a nice gesture, but when you are bleeding profusely it doesn't seem like you can wait 5, 10, or 15 minutes to try and stop the bleeding with your hands. I chose not to go to the emergency room because I do not have the money, and I was dazed and terrified and only wanted to get home - about 5 minutes away. It has been a week and I have not heard from them. I have not yet called for the laceration is huge and open and I can hardly walk. I also noticed on the internet that many people state Lowe's is very aggressive about blaming the customer for injuries and refuses to help with bills. Regardless, they should at least have a bandage around and an employee who may know where it is so that they can throw it to a bleeding customer.

I call on Monday June 30th to Appliance Repair Heroes. First they put me on hold and tell me the parts department is busy. Then after 1 hr I call back and say I'm still waiting. This woman named Lisa ** answers and tells me my part is due in on Wednesday. I get very upset as they promised expediting it on Monday. Now we're promised delivery by July 2nd (2 days before July 4th). I call Lowe's and am very upset. I told them I need it expedite, it's going to be 4th of July and I need my fridge. I tell Lowe's that it is unacceptable I want my refrigerator fixed, it has been more than Lowe's tell me sorry Appliance Heroes are closed. I tell Lowe's the story and they say they can't do anything until they contact Appliance Heroes. Still nothing from either businesses. Finally I get a call on Tuesday from Appliance Heroes saying that they cannot expedite it but want to schedule me in for Wednesday or Thursday. Appliance Repair Heroes tells me that they will try to get it to me and asks me for more flexibility. I tell them I can have someone home all day. Appliance Repair Heroes says great.

On July 3rd, now it has been more than 15 days. I call them on July 3rd to ask what time they are coming. They said, "Oh we're coming between 3-5 from what you told us originally." Ok what the heck?! I asked my family to stay home so you could have flexibility to come earlier! Ridiculous. Ok fine, I wait until 3-5, the technical comes over still can't fix the fridge, tells me that he will get his office to fax the paper in when he gets back. I call Lowe's and they tell me that they cannot accept my paper and need to contact Appliance Repair Heroes. Guess what?! As I said before I told Lowe's it's cutting too close to July 4th.

Now instead of accepting a copy of the paperwork from me so that you can replace my refrigerator, you want to call the Appliance Repair Heroes and get back to me in two business days. Now I have been without a fridge for 19 days. By Tuesday July 8th it will have been 20 days! I am completely unsatisfied with your service.

They did not run "a test cycle" per the install instructions, which was possible only using cold water. We had the plumber out on Monday, the install was on Saturday, for repairs. In our area, we are advised to use appliances after 7 pm, which we complied. The washer "went ballistic," it was so loud and crazy, shook the back end of our home and we're on a cement slab! We were both afraid to go out into the laundry room, right out the door going into garage. It finally stopped! It was extremely hard for us to get into the area because the washer had "danced and churned" to the point of almost totally blocking the door. It twirled so much, it moved the dryer next to it more than 10", near our water heater!

Now I needed a remedy. I pulled out the books they handed me looking for the Troubleshooting section! Much to my shock I discovered the SHIPPING BOLTS were not removed!!! Not only did the washer dent and deeply scratch the dryer, but it also scraped up the floor and wall of our home!!! After several phone calls, pleading with them to fix the problem, even one of their reps in the call center told me, "They don't have to call you back for 24 hours..." They finally dispatched a very nice man to fix the problem. He was supposed to call us, which he didn't, that was okay. I called back and was even more clear about the damage caused by their inept employees and they sent another employee to take pictures and fix the situation. Fast forward 2 weeks. I've used the washer twice and now it's walking again!!! Time for replacements. We bought NEW and deserve NEW...

Well, here I am again a year later and the carpet is now a mess and loose in all the same places. Lowe's doesn't want to help me and neither does Tucker Carpet who installed it. Another outfit came out to look at it and said the job was terrible - installation and how it was stretched all to one side. I have never had problems with carpet installation or carpet stretching in all the years I have been a homeowner. I now have a carpet that is two years old that looks a mess and my home is like a good housekeeping picture.

I am very unhappy that no one wants to help or take responsibility for this issue. This is the worst customer service I have ever received. I even asked both companies (Tucker and Lowe's) who would they recommend to do an acceptable job and stretch this carpet for me even if I have to pay for it and was told by both go online and look. Well, I definitely will never purchase anything from either of these establishments. This is the Lowe's in Bear, DE on route 40. I would like to be contacted at my work **.

I finally got pissed off to the point that I called Lowes corporate offices to report the store's workers and management for incompetence and lousy customer service. I also reported the store to ABC 7 News Michael Finney consumer complaint line. I would like my money back since they did not deliver the product as promised. There should be no reason for me to return what is already on my windows since they cannot reuse the product again since it is custom fitted. They should just refund me the money I paid, and absorb the loss, since they have already loss my faith in them as a good company to do business with. If I return the product, they are just going to discard the product anyways. Why have the customer go through removing the product after he is already disappointed with the service and product, just so they can throw it in the garbage. They should just save me the trouble and give me my money back. Maybe then I will have some forgiveness for their crappy customer service and incompetence. I know these guys don't make much money, but really??

I called customer service to ask why it was for $96.00 but when I ordered it at that price it was not available but it was for $249.00 at the Homestead store for this discontinued item. I was told that each store could price their inventory at whatever price they wanted to sell an item!!!! Seems like a lot of bait and switch to me. They did the same thing about a faucet that was advertised in Lowe's flyer for sale and the store would not sell at that price. I will not waste my time at Lowe's anymore.

Ordering the part will take an additional 3 to 5 days. Then a technician is scheduled to install the part and that can take an additional 3 to 5 days. So what once took a couple of days Lowe's has now turned that into 10 to 15 days. So is it a good thing to buy Lowe's Protection Plan as opposed to Whirlpool’s. At least Whirlpool states that if it can't be repaired in 10 days they will replace it. Consumer beware.

One advantage of the sale going through the contractor is that BC Peabody, takes all of the granite sale profit for himself, and the cost increases to the District Manager's installed sales quota which relate in commissions for the DM. The store has to mark up all Peabody costs by 35%, but can write up 25% mark-up instead with approval. The average purchase of a granite counter top for a kitchen is $2,400 - $4,500. If this sale is given to Peabody, the cost to the consumer will be an additional amount of 35%, which the consumer is not forewarned about not given an option. Peabody is the GC for five stores in Florida.

I got another rep on the phone, explained what happened again and again was hung up on when they attempted to transfer me to a supervisor. I called again and got transferred to a supervisor named Sarah. She was pleasant, but first told me I had to pay for the overnight shipping. Then when I complained insisted that all she could do was split the cost and finally after I got really upset and had been trying to resolve the matter for 2 hours and 15 mins, she found a way to credit my account for the overnight shipping. Another 15 mins (total 2 1/2 hours) and the product was supposed to be shipped out Friday for Monday delivery (overnight).

Monday no delivery by 3 pm. Check online status and it's been sent 3 business days and not scheduled to arrive till Weds. Call and get bounced around and basically told that because they didn't charge for the overnight shipping, which wasn't overnight, that I shouldn't expect any compensation for their mess up that it cost me time and money with delays of both our contractors and the final inspection. Finally got executive team member on the phone whose only offer was to follow up by phone to ensure the item was delivered. So now I've spent 4 hours on the phone with Lowe’s and still don't have a working version of the product I've paid for twice and it's delaying my final inspections. I'm so insulted that I plan to avoid shopping at Lowe’s at all costs and tell everyone I know to do the same!

We are remodeling our bathroom and I bought 2 sinks with the help of a service rep from Lowe’s. It turned out that the sinks were wrong size and we had to return them. Now the bathroom is all done except for the sinks and the new counter tops. The sinks needed to be 1 size smaller and that had to be ordered online. I asked the guy who helped me at Lowe’s, what would be fastest. He said it usually get delivered fastest to your home address. Anyway I received an email 3 days later that they shipped out and a tracking number, plus an estimated delivery date.

After 3 days more and I still did not have the sinks, I called them up and asked where the sinks were. After 1 ½ hour on the phone and many apologies they finally told me that the sinks did not ship. Unfortunately this sink could only be shipped to their store. Why did the guy at Lowe’s not know that? Why did the Website say you have a choice where to ship it to? Why did no one contact us to tell us this? They have 2 ph numbers and our email, and they did use the email to send us that it had shipped and a time frame for delivery. Unfortunately she said there were nothing she could do to get the sinks here before Memorial Day, where we had a BBQ planned. She told me they would give me 15% discount for the trouble it had caused. The manager assured me that the sinks would be delivered to our local Lowe’s on Tuesday after Memorial Day.

Tuesday I sent my husband to pick up the sinks. Then he/we found out that they had not shipped them to the store as the manager promised the week before. The manager from the Local Lowe’s called up the online Lowe’s but he could not get a straight answer. They said a manager would call me the next day with an update. I waited till noon and finally called them to see what’s happening to my order. When I called the first time they kept me on hold for 47 min before I got to talk to a manager, who again placed me on hold for 19 min before I was mysteriously disconnected. I called back and told them I got disconnected and needed to speak to a manager named Erica. After another 41 min waiting they told me that I couldn't get Erica but they would get me another Manager.

Finally I got another manager on the phone after another disconnect and 1 hr 12 min later. All I wanted was to know when I would get the sinks. The last manager I spoke to was Richard and he finally told me that my order had been canceled by mistake. He apologized but unfortunately the only thing he could do for me was place a new order and that would supposedly get delivered in about a week. I said, “THANKS BUT NO THANKS!!! The whole bathroom remodel went so smooth and was done in about 2 ½ weeks, except for this mishaps with the sinks.

All this time we have been showering with different friends and relatives. Thanks to Lowe’s we are now 6 weeks without anything but our ½ bathroom. My husband is an electrical contractor and usually spends around K40 to K50 at Lowe’s every year. That will definitely change. Home Depot is a little farther away from us, but we will never use Lowe’s again. There is NO customer service whatsoever. I think that they hang up on customers that are patiently waiting to get some help, so they don't have to deal with them. I think that it is their way to deal with problems. All together I have spent over 3 ½ hours trying to get these 2 sinks delivered. It’s not like I am trying to have them do something really difficult. The sinks I could have ordered many other places incl. Home Depot. You live and you learn!!! We will never use Lowe’s again!!!

I guess no one had put a "yellow tag" on it, which I felt was their mistake. I offered to show her or go back and get another one, as there was a whole rack of them. She said, "I am only the cashier. I don't know what's for sale or what isn't. I only go by the yellow tag. I am just doing a job." Then she proceeded to give it to me for the dollar price without asking anyone or going to look. Just because I buy off price plants, which they are selling for that price, doesn't mean that I am some kind of dirt bag trying to get something for nothing.

I have spent hundreds of dollars per month in that store, Lowe's of New Bern NC. I tried to talk to the garden store manager about this employee, went up to the customer service desk. The woman behind the desk asked if she could help me. I asked for the manager of the garden dept. She saw someone going by and said, "Well, that guy works there." I said no, I wanted to speak to whoever supervised the employees. She eventually paged him to come up to the desk. The phone rang. I heard her say, "Someone wants to speak to you about one of the people who work out in the garden area." Then she laughed, a little derisive laugh. She looked at me and said that he was at lunch, and "if I really needed to talk to him" that he would come up. I said I would just call the company.

I guess the employees are more important than the customer who is paying their salary, and it was a masterful game of "give the customer the runaround and maybe they will get tired and forget about it". There must be no consequences for their actions. I won't forget, and they get no more of my money.

We had FOUR inspections when we bought our home three years ago, NO mention of asbestos in floor tile. There had been a small leak which dampened some carpet which they were removing, but NO current leak. Naturally, the carpet had retained some of the water in it. My wife then had to chase the ONE guy at Lowe's they allow her to deal with about flooring. You are very lucky IF this guy calls you back within a day or so. He's promised to sort out the issues, but only tells us what's wrong with our basement. Our house is 64 years old and built like a bomb shelter. Lowe's has taken our money and given us NOTHING but feeble excuses. I'm getting VERY close to a breach of contract suit.

Granted the items were over 8 to 9 months old but the cashier stated they were items that were current. They said that these items cannot be returned because I had returned too many items previously without a receipt. My response was that if I paid with cash or an older card (and I didn't have the receipt), how can I get the return through. Their statement was that there is a list that people are placed on that have had many returns. Well, I have over the past 5 years purchased over $150,000 worth of merchandise from Lowe's to first build my home and then after the plumber burned it down purchased again.

If I went back 8 years, the total would be triple that because I flipped a couple of others as well. So the bottom line with Lowe's is they have a list that says if you return too many items, you will have a difficult time with our returns department. In total the items were less than a 100 dollars. The same day, I went to Home Depot. Had to return items similar to the items mentioned that were purchased over the same course of time. No questions asked. They gave me store credit. The difference is clear. Lowe's is not as consumer friendly as Home Depot. It is unfortunate that Home Depot has a different selection and what I consider more limited compared but they will forever get any generic or items I do not have to purchase from Lowe's from now on.

Additional problems with Lowe's include: Pella Windows measured and installed by their subcontractor at a condo I owned. The sub measured the windows incorrectly (too small of windows) and made a 5" trim. Too funky looking. Of course Lowe's said it looks fine but was so much different than any of the other condos. It was like the clown's hat at a tuxedo event. They are not serious about their customers like Home Depot.

I am a salesman and I deal with customers everyday. When a customer calls me and tells me the parts I sell are not working right, I would never shrug them off and have them chase the manufacturer. I take responsibility since it was me that made that sale. Not the warranty department...and not some random ID number in customer service. I help my customers to keep them satisfied so they will come back to me when for their next purchase. I take pride in my job and I do it because it's the right thing to do. It's a shame that Lowe's Home Improvement doesn't feel the need to help the people that spend money in their store. Once this issue is done then I am done with Lowe's Home Improvement, but not before I write a letter to the president of the company and let him know how I feel about his business. Shameful practices within this company.

This excuse they came up with is INEXCUSABLE!!!! AND HE SPENDS AN ENORMOUS AMOUNT OF MONEY AT LOWES!!!!! We spoke with a rude nonchalant Julie in their executive office but she was no help at all!! Regardless, we would like an itemization of exactly how they determined that he did not put oil in the engine. I mean, that's 101 of a lawnmower so that doesn't make sense. I've searched the internet and found very similar issues with very similar results instead of recalling the lawnmower, they are telling people there is no oil in the motor. SERIOUSLY?!

Did not know that FREE DELIVERY meant that it could be delivered sometime within next 30 days after not being delivered on first attempt, then tell me it was delivered earlier on Friday!!! Then finding it still there. And at no time did anyone say I would receive a credit for the item not being set up for delivery when I was told it would be. Also they tried to say it had already been delivered!!!! Nice store. After going thru all this, they finally said it would be delivered after 1:00 pm. They would call me when the truck that was out doing deliveries got back to let me know what time it would really get here. I am not waiting on a call with deliver time (!!!) to take away my whole day. NICE!!!!!!!

I called Joplin Lowe's and talked to two different managers why I purchased this in May 2012 and the warranty expired in March. I was told this was a returned purchased mower because of a flat tire and basically told it was my problem because I didn't buy extended warranty. So basically Lowe's LIED to me and sold me a used mower, telling me that it was new and had a 2 year warranty on it. I wasn't told it had a remaining warranty of 22 months. Now I have a $1200.00 paper weight!! Buyer BEWARE. Guess this is the only way these LIARS can stay in business is to cheat the customers. I will NEVER return to a Lowe's store!!

The staff acted like they didn't know what was going on. So I go to the department to find someone who COULD help. The one employee saw me approaching and turned around and walked off. When he decided to return, I asked him what was the delay. He had NO CLUE. He wandered off yakking on his smart phone. I wait, wait, wait, wait. ANOTHER employee starts asking me FROM ACROSS THE AISLE some question and I couldn't hear her. I said, "Come closer or talk louder. I can't hear you from the next county". She had no idea what was going on.

After what seemed like eternity, my mower was brought up. I told the clerk "I'm not going to bring this back again, I will not shop here again EVER". I took my mower up front to pay and it cost only $58 which was the only positive part of the experience. I got NO HELP loading my mower into my car and saw several employees hugging each other and chatting away. They SAW ME and offered NO HELP. Evidently training is not a priority.

At approximately 4:30 PM we received a call from the driver saying he was running late and that he would not be able to bring flooring in house and could only put it on the porch which was unacceptable because it was raining. I called the North East, MD store and they said they would have the material brought to their store and deliver it first thing on March 30, 2014 estimated by Scott to be at 9:00 AM. I went to the store at 8:00 AM to verify the time and was told by Walt it would now be 10-10:30 as they had another delivery first. So have now again rescheduled our schedule to accommodate the inefficiency of Lowe's.

It arrived today as just the canopy again. I called customer service where I was told that it is an error on their site and the cushion does not come with it. If I want the cushion, I need to pay about $100 more (nearly the price of the brand new swing). I said that the ad clearly states that it is for cushion and swing and I took a screen shot of the ad. I was told I am wrong and that they have a disclaimer on their website that states that they cannot be held responsible for errors on their website. They directed me to their disclaimer:

"Low'es cannot and does not guarantee the accuracy or completeness of the Materials, including, without limitation, prices, product images, specifications, dimensions, availability and services. The Materials may contain technical inaccuracies and typographical errors. Products and services are the responsibility of the manufacturer and service provider, respectively and subject to the warranties offered by such manufacturer or service provider." They told me there is nothing they can do and hung up.

They don't inform the customer, you tell them you don't want something, it shows up on the "quote" anyhow, you go and pick out your stuff and they tell the district manager in an obvious effort to save their butts we hadn't even been in. Lies and more lies. Never again. We have since contracted Home Depot whom started today without any problems at all. We also cancelled our cabinets, countertops, roof and siding for our garage. Home Depot----your gain.

After one week I was told it would arrive that week... waited another week, then I was told the sink was lost!!? You have to know this was not to replace a sink, but it was in a new construction and I was already moved in. My kitchen could not be finished as they needed the under-mount sink to install the granite. Meaning living in a house two weeks without kitchen. Finally I gave up on Lowe's, ordered the same sink online for half the price and it arrived on my doorstep 3 days later!!

Even the worst experience with Lowe's is trying to get in by phone: at least 5 times you're transferred, then the person you need is OR on his day off, OR out for lunch, OR helping other customers, OR left for the day... A Nightmare! After all this aggravation and wasting my time, the least they could do is give me a kind of compensation... NO, Never, Never buy or order something at Lowe's.

I have never written regarding customer service for anyone before and I am afraid it will be a long time until I am moved to do so again. Rebecca should be cloned at your earliest convenience (if she's cool with it of course). I asked her if she was the store manager. She said "no". I asked if she was the assistant manager. Again she said "no". I was shocked. People like Rebecca are exactly who are needed in these positions. If Lowe's mistakenly does not advance her up the ladder, I hope another company has the insight to do so. She's a keeper.

A lady next to her said no problem but the lady who was doing the return said, "Well, he will have to pay 43 dollars for it back." I said very calmly just get me a manager. She said no, no need for that. She prints out the receipt and says this is you right, in a very ignorant way. She said I be happy to ring you up at 43 dollars. I said, "Look just get a manager," she said no, it is 43 dollars. I said so I return a mirror and ask for you to void the return and you won't. No I won't. This lady was ready for a fight, very angry person. I said, "Well, here is your $18.03 back," and grabbed my mirror and left. She followed me out said I was stealing. She then said just come back in and I will ring you up. I said for 18.03 cents, she said no for 43 dollars.

A very unreal experience as a customer. I was upset I called the store manager. I said I am sure you aware I was just in your store and asked for you and I was denied. I proceeded to tell him my story and told him I would be contacting the corporate office, his response who cares we have on tape returning the $18.03. Wow, I am a loyal customer of Lowe's who has spent over $50k in that store alone and this is how I am treated. Whatever happened to the customer. If she said okay sir I understand and gave me back my mirror and voided the return all would have been fine. She didn't even tell me $18.03 until she handed me the money. Such a non-issue but an employee wanting to be the judge, jury and executioner. Lowe's, where are you? Please help. I am a model citizen who was treated as I stole something.

I bought a new stove from Lowe's, charged 650-675. Warranty, also. Now, with the late interest (4 DAYS) my balance is now over 700 plus. I plan on paying my card off this month. I want the interest taken care of. I am also filing a harassment complaint also, and I WILL DO IT!!!!! I was a Paralegal for CRIMINAL COURT!!!!! A UNITED STATES CITIZEN! I know harassment is illegal in this country, and the man I spoke to was Indian from India. He screamed AT ME that I COULDN'T report LOWE’S!!! He never gave me his name!!!!

Angry at Lowe's, I went back the next morning and canceled the order. I asked for my check back but was told it would be 7-10 days before they could refund my funds. I had no intention of letting Lowe's sit on my money for that long so told assistant manager that I would just cancel the check. She said she would stop the delivery. We never received the unit. I canceled the check. At that point, I assumed that it was all over. Now three weeks later and collection agency in Florida by the name of Complete Payment Recovery Services, Inc. is sending threatening letters that they are collecting the $2,291.37 for the canceled check. This is ridiculous, and I want to warn everyone to NOT use Lowe's for any credit purchases. This is no way to treat customers. There is no telling how long it is going to take me to work through this mess, nor what damage they may have done to my credit rating. Only time and an attorney will tell.

On July 27th, 2013, around 3:45pm my son and I were shopping at Lowe's West Columbia SC. I purchased some supplies at the contractor register. After paying for them, I carelessly set my wallet on the cart with my items and rolled out the door to find two employees working a forklift and a Chevy pickup truck with its backup lights on waiting for me to pass by. As I pushed the cart to get out of their way (unknowingly to me at the time) my wallet fell off and onto the parking lot. I proceeded to load my truck and prepare the newly bought concrete for the oncoming rain while my son was still inside. He then came out of the store and says, "Dad, I got your wallet." I was shocked and embarrassed that I didn't know that I had lost it. I guess I was more concerned about my concrete getting wet. I then opened my wallet to make sure everything was intact only to find that it was empty, I couldn't believe it!

I immediately went back in the store and asked the lady at the register about the missing cash and she said, "I didn't see any cash in your wallet; I was only looking through it to find a way to contact you, wait we have cameras, I'll get ** to replay and see what happened." So she told the Loss Prevention employee ** to see what he could do, so he goes into the office and shuts the door behind him. After some time later he comes out and says to ** (the manager on duty), "This guy dropped his wallet right outside the door and a truck pulled up and stopped, blocked the cameras view and then pulled off, so there's nothing that we can do." That didn't make sense because the outside camera had a good view of the pickup truck while it was backing up.

I proceeded to ask him a series of questions that to my surprise he didn't want to answer. I finally got fed up and called the Lexington County Sheriff's Department and reported a theft. I kept insisting to see the video footage when he finally says to me one of the reasons why I can't let you view it is because you may take retribution on the person that did it. Well, that sounded odd at the time because the person he made it out to be was long gone.

A Lexington County Sheriff's Deputy responded in short order, took my statement and requested to see the video surveillance footage. After viewing the video the deputy wouldn't tell me anything either, only that I could read the report in two days. So I finally left the store without knowing what really had happened. Monday, I read the sheriff's report and couldn't believe it; a completely different story unfolded. The deputy states that a black male employee with Lowe's helping a nearby forklift operator walks over and picks up the wallet, looks around then walks around with it finally entering the store. He opens the door to an office and peeks in. He then walks into the office (alone) out of range of the camera for approximately ten second. He exits the office with wallet in hand and finally hands it over to a cashier. The sheriff's office concluded that this is a civil matter and not a criminal one because I wasn't robbed and therefore Lowe's is not going to release the employee's name.

Well, it all makes sense now to me, apparently ** was not only protecting this employee but his own job as well. He successfully kept my attention on the innocent Chevy pickup truck driver and off of the employee who suddenly disappeared and was nowhere around when the police showed up. He makes no mention of this employee picking up my wallet or taking it into a room by himself. Now I know, why ** kept saying I don't wanna get fired, because he had to have known at the time that this employee entered his unlocked office without him. When this employee (who is later identified as **) picks up my wallet in the parking lot, the first thing he had to have seen was my driver's license picture, it's not the best picture but its mine, and I'm right there in front of him 20 feet or so away off camera obliviously loading my truck.

I admit I was careless with my wallet and should have put it in my pocket. I was also careless for not knowing the exact amount of cash that I had before entering the store that day, but nobody has the right (especially an employee of a store that I came across town to shop at and a store chain that I have patronized for decades) to steal money out of my wallet when I'm not paying attention.

After about a week later while at this Lowe's again, I did identify employee ** by his name tag but when I asked him about what had happened he went and told his manager that I was harassing him and I was asked to leave the store. If he is innocent then why won't he talk to me? Why won't he give his last name? Why didn't he talk to the police that day? Why didn't he tell me he was the one that found my wallet? Why did he take my wallet into a room by himself before turning it in? He is at the very least guilty of violating Lowe's policy for entering ** office alone with my wallet.

In conclusion, Lowe's Home Centers LLC may not be responsible for the theft but they are responsible misleading me, not showing any concern that money was missing and not cooperating fully with the police. Lowe's management obviously doesn't want me or anyone else to see what really happened that day and will not and did not release employee's full name when the police asked for it. But there is only one person responsible, the employee that ripped me off that day and got away with it.

I asked the cash register person to page someone but she still had not done so after the 3rd person...and I mentioned it again to her but she did not respond. I commented out loud > "There is no one around to help everyone." And the person behind me commented the same. So, I cut out of line and went to the service desk where the manager was sitting in the backroom on the phone. I signaled him to come and spoke out that "No one is around to help, I asked for someone to page for this woman in the wheel chair."

This complaint is how I was treated: this 6 foot plus "manager" basically got in my face and started complaining about me saying anything. He basically tried to intimidate me... I'm 5 1/2 foot girl, paying customer. After telling him the facts and why I was upset, he persisted to get in my face and intimidate me by trying to make me feel like I was not speaking correctly. I reiterated that I was a frustrated customer talking to him Very respectfully and that the problem was the lack of service and he continued to berate me instead of fixing any issues.

I told him to stop making me the issue and move on and do his job to fix the problem. I later heard that this was his "tactic"... He also used intimidation tactics by literally walking behind me out the front doors as I told him I'd call the corporate office and wanted his name and indicated that I will never do business with Lowe’s. To that he replied "No problem". What an arrogant attitude. I pity his employees. This is the main store manager (!!??) in charge?

I have called corporate complaints and plan to follow this to the top with the senior vice president. The fact that this person and his behavior is allowed reflects on the people that keep him in that position. I should have called the police and reported him. I am waiting to get a response from the corporate office. Unless they change management, I will never (!!) give Lowe’s my business again.

On the morning of 12/04/13, the hot water heater failed, the water heater would not heat. I called them immediately that morning and was told the fastest they could get a service repairman out was 12/09/13. When the repairman arrived, he did not have the part to fix the unit and was told by him the fastest he could have the part and have it fixed was by 12/12/13 because he didn't have the part and that he couldn't find the part. By the time he comes back to fix the unit, we will have been without hot water in the middle of winter with a toddler in the house. This is unacceptable.

Not only did I buy the best water heater they had to offer and pay them to install it I got the protection plan since it was such a important item. I went to Lowe's and asked the local store manager if there was any thing she could do to speed up service as I have a baby in the home and I was told I could pay out of pocket to have a plumber fix it and Lowe's would reimburse me, again this is unacceptable as it is their responsibility.

After reviewing the hundreds of online reviews of the multiple cases of this particular water heater having continuous issues with the black box on the side that makes it a smart water heater and thus having inferior faulty electronics by design and failing after just five years of use and now that I know the type of service I will receive in the future should I have any more issues I am demanding a full refund with the Better Business Bureau which I found out this late this afternoon Lowe's was willing to do a buy out and refund me the purchase price for the water heater but here is where is gets interesting.

I had a plumber friend come out to my house just a few hrs ago and he drained the tank and took the valve off and showed me why it failed. Calcium build up on the black box valve part that goes into the tank and I mean it was bad even he shook his head and he has replaced about 9 of these exact models this year. Only suggestion he could give me was to empty the tank once a year, let five gallons of apple cider sit in the tank for for two hrs and then flush it or you can use diluted half water and half CLR if you can get a bulk deal.

While I may do that every two years you best believe me I will be letting the whole world know NEVER BUY LOWE'S PRODUCTS OR YOU'RE JUST ASKING FOR IT.

This is not the first time I've had problems with Lowe's products and their warranty. Horrible $3000.00 Lowe's carpet installation with seams visible, $1000.00 dishwasher failed twice in the first year and now the hot water heater issue. Poor customer service, poor warranty enforcement and an item that from the start has been plagued with issues and complaints which Lowe's still sells even though its frigging faulty! LOWE'S HAS LOST MY BUSINESS AND EVERYONE IN MY FAMILY. NO OF US WILL EVER SHOP AT LOWE'S UNLESS OUR LIFE DEPENDS ON IT, EVEN THEN I MAY CONSIDER JUST DYING.

Fast forward to 12-5-2013. I have not received a phone call from the repair service since 11-6-2013 so I call them. They finally call me back and tell me that Frigidaire told them to jimmy (bend) the electrical connections to force the replacement part to fit. That sounds like a fire hazard to me and I tell them that is unacceptable. 12-6-2013 AM. I call Frigidaire. Frigidaire says do not let the repairman jimmy the electrical connections because that would be a fire hazard. Frigidaire tells me to tell the repairman to not do this, and to Frigidaire Tech Assist. 12-6-2013 PM. The Lowe's repair technician shows up with the replacement part. I repeat that I do not want any of the electrical components bent to force the coil burner replacement into the cooktop. I tell him he must call Frigidaire Tech Assist and they will tell him how to insert it. I literally tell him, "You break it, you pay for it."

I walk away for a few minutes, while talking on the phone to Lowe's Service Advantage no less, return to the kitchen to find out he did exactly what I told him not to do! He pretends at first that he did nothing to the coil burner, that the coil just happened to slip in while I was away from the room, but he finally admits to what he had done. He removes the replacement coil burner to show me that "the coil is fine" but he has trouble re-inserting it, so he jams it in. I am most piqued that he did something I told him not to do, but now I am worried that he has broken the female connector.

He tells me I shouldn't worry. His exact words are, "This is not rocket science" and proceeds to take the "good" small coil burner out and bends the prongs in front of me. He re-inserts it and now it is wobblier than the other wobbly coil burner. He keeps re-trying and I ask him to stop because he is weakening the metal in the prongs. I gasp as I watch the metal welding break off at the neck of the prong. Before I can say anything, he jams it into the female connector and seems amazed that its "rear" (relative to the prongs) is angled upward. I tell him that he broke it and he says, no it isn't broken. I have to show him the broken welding. At this point he says, "This is beyond my area of expertise" and leaves.

I call back Frigidaire. Frigidaire says they will me send me all new coil burners, but now I need another repair shop to install the coil burners. They also extended my warranty and emailed me a Parts and Labor Concession letter. Frigidaire also says that it sounds like the repair technician may have damaged the female connectors inside the cooktop, which is a major fire hazard.

I call Lowe's Service Advantage -> I am forwarded to Lowe's Customer Care -> I am forwarded to Lowe's Service Advantage -> I am forwarded to Lowe's Customer Care Lowe's Service Advantage -> I am forwarded to Lowe's Customer Care and I am not exaggerating. Finally a Lowe's whatever (I'm not sure if I'm in Service or Customer Care at this point) tells me she will call me back until she does find somebody who can help me. She calls me back and says that I have to submit a claim to the store I bought it from, and they will determine if Lowe's is responsible or not for the broken worse than broken since it is a fire hazard cooktop!

Next I get put on hold in order to get an alternate repair shop to install the replacement coil burners and check out the female connectors. It turns out there are only two to choose from anyway! After making the appointment, I get some spiel about how I may be responsible to pay for repair to replace the female connectors if Lowe's determines that I had abused them.

Lowe's knowingly outsources repair shops that break appliances instead of repairing appliances, to the point that consumer safety problems are created that were not there before!! All I needed was a coil burner that did not wobble, and I ended up with a potential fire hazard due to what should have been a very simple repair procedure. Note how the repair technician first said it didn't take a rocket scientist to insert a replacement coil burner but then it was beyond his area of expertise after he broke it. When I spoke to Lowe's customer service one person did say, "I wouldn't want that guy working on my stuff" but then Lowe's just keeps hiring the same repair shops.

And worse, the repair technician had not realized he had broken the coil burner. I, the consumer, had to watch him like a hawk. If the coil burner had remained engaged in the female connector of the stove with a broken weld, then that would most certainly have triggered an electrical fire. So Lowe's repair service cannot even identify a safety issue. When I, the consumer, does know more than the repair technician and demand that a dangerous repair not be performed, the repair technician does it anyway, sneaks it in while one is away from the room for a minute or two.

Lowe's does not replace appliances that are broken by their own repair shops. Okay, so a claim is submitted. I doubt I will hear back from Lowe's. Lowe's does not care about its customers. Frigidaire/Electrolux is bad news as well. A replacement coil should fit right out of the box. Prongs should not be made of metal so soft that they cannot endure multiple insertions/de-insertions because that is what the consumer has to do to clean the drip bowls. The welding on the steel that supported the prongs looked like very poor quality to begin with, so straightening the prongs should not have broken the weldings. Now Frigidaire/Electrolux can blame Lowe's for bad components/replacement parts if the cooktop does catch on fire.

We were told when we got the estimate for the deck that the joists would be placed 12 inches on center. When the deck was being installed, the joists were placed 16 inches on center. I called the Project Specialist at the store who checked with the manufacturer on this and I was told that since the deck boards were being placed perpendicular to the joists and not on an angle, that 16 inches on center was the correct spacing. I accepted this even though it wasn't what I had been promised for the construction.

The next issue we encountered was that we had been told from the beginning that footers would be poured and the 4x4's mounted on the footers. The contractor sent someone out to measure and inspect the site. Even though this method of construction was approved by this employee it wasn't done even though 27-80 lb bags of cement were ordered and delivered to the house along with post anchors and other supplies necessary for this type of construction. Holes were dug, the 4x4's dropped into the holes and cement put in the holes around the 4x4s. We were told this change was due to the height of the deck from the ground. It is a low deck - about 12 to 18 inches above ground level. But this wasn't a surprise. Everyone knew the height of the deck from day-one. I have never understood why the last minute change.

Additionally, two of these support posts sank and were shimmed up. These two support posts were replaced after we complained about the shims - but I'm not convinced that more supports won't sink over time and the deck will sag. We have mostly sand land and they used so much water in the cement that I'm not sure it will hold up. Start of the install was finally scheduled for Sept 6. (We had been told the MoistureShield boards were a special order and would take approx. 2 weeks to be delivered.) Mac Renovations didn't show up. No phone call, they just weren't here. So about noon or 1 pm I called the store and they checked on it. I was told the installer had a supervisor out with a hurt back so they would be here Monday, Sept 9. While I understand that stuff happens - I feel they should have called me to let me know what was going on.

Work began on Monday, Sept 9. Sometime during that day or the next (Tue, Sept 10) the installer noticed that only 12 ft deck boards were delivered and we needed 16 ft deck boards. I don't know if this was a manufacturer delivery error or a store ordering error or why it wasn't discovered when the order was checked in upon delivery to the store. In any case, it delayed our deck install an additional month. The store was notified and 16 ft deck boards were ordered. Construction of the deck frame continued through Wed, Sept 10 and all work stopped to wait on the 16 ft deck boards. I believe the deck boards were delivered to the store on Sept 25. The installer couldn't come back to our house to begin work again until Oct 7. Excess materials from building the frame sat in our yard for 2 weeks before the store arranged for pick-up. Way too much lumber and cement was ordered so there was quite a pile. Since the full materials order had been delivered prior to the initial start date, the rest of the material pile sat in our yard over a month total waiting for the install to be finished.

Two men returned Mon, Oct 7, no supervisor. No deck rails were bolted to the frame - they started laying deck boards and screwing them down to the frame. Many of the screws were stripped out during the installation. This became a problem when I noticed the spacing got too wide over the second half of the deck and asked that it be corrected and they couldn't remove the screws and re-position the deck boards. Several boards had to be broken and pried up and new boards used. We had paid for these boards and now they were on the trash pile. I asked for these boards to be returned to the store for a credit since they were destroyed during the install and not by anything we did, but they were carried off and thrown away the last day of construction. During the confusion of cleaning up I didn't notice this until after they had left. The store eventually gave us a refund for two additional boards, but since the broken boards were thrown away we weren't sure how many actually got destroyed.

Holes were cut into the installed deck boards for the hand rail 4x4s. Of the 10 4x4s used in our hand rail - only 3 are attached to the deck frame with carriage bolts. The rest are simply screwed in with long screws. Additionally, none of the 4x4 railing posts are boxed in with 2x4's or secured in any way other than two "ledgerlok" screws being screwed through the framing into the posts. When I questioned this (I had asked about this when we were getting estimates and had been assured by the store Project Specialist that the handrails would be attached to the frame with carriage bolts) I was told carriage bolts couldn't be used for some unexplained reason but I didn't have to worry - these handrails weren't going anywhere.

I don't know, but this isn't what I contracted for and not what I expected nor what I thought I was paying for. One hole in the deck boards was cut right over the top of a joist so the 4x4 was notched out to fit over the joist. This wasn't necessary to the placement of the handrail. It just wasn't taken into account when the holes were being cut. This results in a 2 inch notch having been cut out of the center of the 4x4 so the 4x4 could "saddle" over the joist. Sloppy work. We have a bench across the front of the deck which I was told would be bolted to the frame. This wasn't done either. The bench is simply screwed down to the deck boards. It seems solid now - but it's not the construction I was assured I would get.

The remaining excess materials were finally picked-up from our yard on Oct 18. A week and a half after construction was completed on Oct 9 and I had to call several times to get it picked-up then. All in all - I didn't get the premium construction I expected and that I paid for. Lowe's wasn't the cheapest bid we got - but we chose Lowes because I thought we could depend on them to give us sound construction. I definitely don't feel we got it.

We finally got refunded for the excess material that was returned to the store on November 16th - nearly a full month after the last of the materials were picked-up by the store. Receiving this refund took numerous phone calls on my part and finally involvement of the store manager to get it done. Several Lowe's employees have been out to the house to "inspect" the deck and all keep assuring us that even though the deck wasn't constructed according to original specifications it is "sound" and according to "normal building practices". Frankly, I no longer believe anything Lowe's tells me. Had we known in the beginning that specific practices that we inquired about weren't going to be followed in the construction we never would have contracted this project through Lowe's. The cost was higher than other estimates we received and we didn't get the construction we were assured we were going to get.

Lowe's Customer Service made an offer to send Mac Renovations out to address my complaints and "fix" the deck install. No one has actually listed the things that would be "fixed". I asked if a different company could be used and Lowe's said no - it can only be the original installer. Why would I want this company to come back? They had the opportunity to build this deck right and didn't. They didn't like it when I asked questions about the methods they were using and either told me "everything will be fine", ignored me or argued with me.

Lowe's did a kitchen remodel for us about two years ago and we also had Lowe's install two outside doors for us. Both projects were well done. However, this deck install has been a horrible experience and we don't feel the deck is well constructed - nor what we were assured we were buying. For the price, over $11,000, we expected a quality job and a quality finished product. We have additional projects planned for next year, new wall-to-wall carpeting through-out the house and a privacy fence in the backyard that we had planned to contract with Lowe's. After this experience, the less than satisfactory results and additional difficulties of even getting refunded for excess materials ordered by and returned to the store, we will not consider Lowe's for these projects. In fact, the entire experience has been so unsatisfactory we won't be shopping at Lowe's.

The install department is a joke. I know more than they will ever know and they have these guys, one I know abuses the system. His name is Bill. He is an AIM, pretty much means he thinks he is king. He has been taken jobs from installers from New Jersey and giving them to guys that live in PA. Did I mention he is from that area. There is not enough work for the installers in NJ to live on and to be honest, my husband works every day, holiday, snow, rain, birthday even wedding day to keep everyone happy. ALL I WANT IS FOR SOMEONE TO CHECK OUT THE AIM IN OCEAN COUNTY LOWES (fyi I can get ten other contractors to back me up).

"My wife and I decided to change the windows in our house this year. We got estimates from local contractors to do the work but thought we'd save some money and do it ourselves. We carefully took measurements and retook measurements to make sure we got it right. I got in my car and drove to my local Lowe's in Sonora, CA. I don't remember the name of the representative that took my order (after several calls to Lowe's over the following months, I was told it was Jim. I've had multiple calls and meetings with Aaron as well) but I was happy that the project was getting started.

The original order was placed in July and a couple of weeks later, the windows arrived on a weekday. I got a call at work from my wife who thought that one of the windows wasn't right. Sure enough, the large bay window had no sliders. Later on we found out that the height and width were mixed up on the two back windows. I managed, after a great deal of effort, to just barely get the two (height/width) windows into my wife's Rav4 and drive them back down to Lowe's. Okay, so Lowe's made a couple of mistakes. It was frustrating but they waived the delivery charge on the return trip. In the meantime, Our house was a mess from being in the middle of a job and neighbors and friends that were helping us had to be sent home. It was inconvenient to have to call them back up in the future to come back and help us.

After about two weeks, I called Lowe's (Lowe's DIDN'T call me) and they said there was a mix up. The windows were shipped to Virginia!!! Virginia? Someone at Lowe's had to fix the order and they said they'd call me back but they didn't. I called them back. They said it would be another two weeks. I couldn't believe this. When I called yet again to check on the order, they wanted to charge me a delivery fee. So I took time off work to go in to Lowe's and Someone at the front desk printed a receipt for me that said no charge for delivery. And I asked him when my correct windows (by now they were there in the store) would be delivered. And he said someone would call me the day of the delivery and give me a two-hour window NO CALL AGAIN. I called to check on the order and was told that I could pick up my windows any time. WHAT? I couldn't believe my ears.

So then I was assured by Johnny in Deliveries that I would get a call on the morning of September 25th with a two-hour window. At 9:19 am, I decided to call and Johnny first told me that my windows weren't ready but then he found the order and gave me some excuse as to why the driver hadn't called me yet. Then he assured me the driver would call. Then the driver called and was finally on his way with my windows. After about 10 weeks, I was going to be able to finish putting in my windows. After all this time and all these mistakes, the windows that were delivered today were STILL NOT RIGHT! I live at 4,500 feet in the Sierra Mountains. Winter is coming. My wife and I are planning and preparing for winter.

Why is this process so difficult? Why will a Lowe's employee never call back when they say they will? How can I be sure that the remaining two windows will be right when they get here? Will winter get here before the windows arrive? Please call/contact us and tell us how you are going to correct this problem."

Original Review: Sept. 23, 2013

Bought a washer from the store. They switched the hot water to the cold, and cold water to the hot. The washer cooked most of my clothes that required cold wash. 1st, I thought the detergent was wrong. 2nd I thought the water heater was out of function. 3rd I thought maybe the clothes were too fragile. After that, I just dry clean my clothes. THEN, one day, I spent a couple of hours to do the washer test, found out that no matter what wash cycle I choose, it is hot no matter what! This washer has alarm message that will send an error if the cold water comes low, therefore, I would not even think that there is no sufficient cold water.

My clothes are very, very expensive products. Lowe's sent someone to my house, BS me that the valve has issue. Samsung sent someone else, found that it is the wrong installation. It is 100% Lowe's fault, but Lowe's asked me to talk to their third party installation company. The third party company couldn't even tell what is hot and what is cold. How can I communicate with them?? They told me that ** happened... asked me to take all the pictures of damaged goods, wasting lots of my time and in the end told me that this is not their fault!! I wasted money on my clothes, time, electric bill, gas bill... My water heater got overused because it used excess hot water...Worst irresponsible company ever!

Then on Sept 5, 2013, I went to make another purchase of $120 and asked Kenneth to call someone to help me get the wood and pick it up on Sept. 6. He said sure, very nice and pleasant, so he calls a sales associate that was working the department. He comes over and says, "Can I help you," and I said, "Yes, I 26 needed boards and I will pick it up on the next day." He said to me, "Get it," and I said, "No, that is what I called you for, to get what I needed." His reply: "Well, your eyes are better than mine. You know which one you want." So I said, "Yes, when you pull the one down, I will tell you which one I want." Your policy stated at customer, "We are here to help and load whatever you need." Customer service is poor that location. I have spent over $500 in the last 3 days in that store and that's the service you get. I pass a Home Depot to get to your store. Next time, I might think about it.

Let's back up to when the person came out to take the measurement and got it wrong. The cabinets were sent back with correct measurement plus one that was damaged. That was another three weeks I had to wait. Well, Sat. Aug. 24, 2013, I get a voice message that said I could pick up my products that I ordered. "Please stop by customer service desk"!! I tried to get the manager after I called and was hung up on while my call was being transferred. I was told the manager had gone home at 4:30 Sat. & there was no manager on site (didn't believe her). That's another major problem - the people that answer the phone. They don't in a timely manner. I have had a long crazy journey with Lowe's and I will never set foot in this store again. I have talked to two managers. Rockey is one and I can't think of the other. I think his name is Brent. This store is located on Dixie Hwy in Louisville, KY. I still have no top cabinets and the craziness goes on and on after almost 4 months. We went without a sink for three weeks because of this mess. I will continue to spread the word about the way we have been treated.

I got the lawn mower. The gentleman that delivered it said as he took it off the truck, "The belt looked loose." Well, my daughter started to mow my lawn. The lawn mower will not engage to lower the blades (just what the delivery man noticed). I called repairs - not once, not twice, several times. A few days later, here comes the same gentleman that delivered it. He loads it up, takes it back to the Orangeburg store. Now I have phoned the store. I have gotten responses such as, "We have no record of this!!!!" (Carol) I went to the Lowe's store - After an hr of trying to communicate with an associate that has never had any customer service training at all, I hear her say, "Ma'am, it is in the bull pin?????!!!! I can get it for you." I said I need it delivered. She phones for assistance and kindly then says it is not repaired!!!! This associate paged repeatedly for over 30 mins. No one answered a page. She finally asked another associate and she said, "Take her number. Someone will call her tomorrow"!!!!

I am livid at this point but it was not the associate's fault so I left and called the 800 customer service number again. I got a wonderful guy with superb customer service named Luke from New Mexico. He read the email as he wrote it and assured me again that the store manager would phone me in 48 hrs. I felt assured after speaking with Luke, with the exception Luke was going to call me on Thurs to make sure I had been contacted by the local store. Well here it is 48 hrs. later, no call from the store manager, no call from Luke. Once again, I have been suckered!!!!

I phone the 800 number for the third time. I get a girl that tells me the email had not been read and she needed to send it to the store manager again!!!!! I question this ridiculous rule that puts all the power with this store manager that doesn't exist to me!!! She said Luke had sent it to the management team so she had to give the store manager another 48 hrs. Keep in mind today is the 18th of July. My purchase was on 6/30. My 30 days are slowing creeping by. I think all of this falls on the store manager. The associates are not familiar with flyers, stock etc. Undoubtedly he has no communication skills. No one knows anything at that store and the store manager is always MIA!!! What a sorry excuse for a manager. I opened a charge account and spent over $1,000.00 and have had the mower on for less than 15 minutes!!!! This is unacceptable. I wanted my mower repaired but now I have come to the conclusion that I want a new mower, hope it works and I never have to lay eyes on Lowe s again!!!!!

We decided that we would keep the fans since they are the only ones we found that match our decor. I contacted Lowe's about the problem and have been getting nothing more than a runaround regarding the problem. They did offer a 10% refund, but for a pair of ceiling fans that cost well over $200, that hardly seems like any sort of reimbursement for my troubles and their false advertising. I've contacted their corporate office numerous times and have yet to get any satisfaction out of them other than incompetence. I have spent thousands of dollars at Lowe's in the past three years since I bought my house and they will be losing my business to Home Depot!

Okay, first, they tried and sold me a used item for full price - this, by the way, is illegal. Then they charged the card back and made the purchase null and void. Then, they expect my father-in-law to repurchase the item on the card again and they expect me to go across town to pick it up myself. They act like you have nothing better to do than chase all over town because of their bad customer service. I once bought a lock and key door set and noticed the package was a bit ruffled. When I started the installation, I noticed a major part missing. I returned it, went to get some paint first and then went to the lock and key door set aisle only to find the package with the missing parts was already back on the self for some other poor schmuck to take home and have to return. Ten years ago, I remodeled my entire house with Lowe's. I wouldn't go there now to buy garbage bags. Stay away from this store unless you want headaches. They ain't what they used to be.

Follow up - It has been a week since I posted this and there is no return phone call from the 1-866-327-7053 number left for me to call. I called the customer service line again today, 5/29/2013, and reopened yet another case. This is my 4th time to open a case with Lowe's of Texarkana for resolve of my account and it will be my last time. If nothing is done, I will continue to do business with Home Depot going forward as I am treated like a customer and not like a criminal. I just received a call from the person at 1-866-327-7053 today 5/29/2013 from Lowe's Receipts department. I tried to explain the problem to the person from this department and was met with a very negative, rude, and total disregard for myself or my problem.

I had my hands full and asked the man to hold on for one moment and instead he hung up. The return receipt department at Lowe's Corporation has hired the most irresponsible and disrespectful people person they could find. I said I would not call back but after being treated this way, I had no choice as my age and self-respect would not allow me to walk away knowing that others might have to deal with this same person. At this point, I called back to the Lowe's customer service line and reported him and how he spoke to me on the phone to another supervisor. The supervisor has sent this up to management for them to review.

I have had no problem never darkening the door of the Lowe's again. I used my Home Depot snow blower through the winter and now that spring is here, I plan on spending at least $10,000 on home improvements. None of which will have anything to do with Lowe's. I'm sure Home Depot thanks you Lowe's. What was the last chain store to give me bad customer service? Circuit City. I hope Lowe's has the same fate as Circuit City. My guess is they will. They already closed one store in MAT area.

Cabinet and doors come in 4 weeks later, no hinges and just raw plywood on the exposed side. Her answer is "I must have made a mistake." So she gave me the hinges wait time, 3 weeks. Now I had to order an end panel, which I must cut to fit and install myself at an additional cost of $260.00 for the panel. Still waiting for the panel. Now I go to install the doors and they are the wrong size. Another 3 weeks for the correct size doors. Lowe’s has ill-trained, uncaring people who staff their departments. They know nothing about what they sell, only what the computer tells them. If you need cabinets, go to a reputable cabinet dealer who knows their product and can get it right the first time. Stay away from Lowe’s and the untrained. If I could give no stars I would.

Of course, store 1472 blames the store in Chino. It was supposed to be sent via FedEx. They don't have a tracking number and they can't get one either. They always tell me they will call me back and they never do. What to do? I don't know. Another thing, the person that helps you one day is never there the next day. Go figure.

After she gave the pickup information, the door was brought to the front in about 25 minutes. Of course, nobody knew what to do about the lockset and handle that had been ordered, so 20 minutes later, after much apologizing and explaining that he had only been on the job for 6 days, the gentleman who brought the door up decided the lock must be somewhere within the door packaging (nobody knew for sure so we had to cut open the shipping and check).

We helped the employee load the door in the pickup bed, but by then I was curious and asked how long the employee was trained. He told me about 10 minutes and was told anything he needed to know was in the computer. The entire pickup took an hour or so. Now my friend won't be shopping there again either. Incidentally, Home Depot always sends two people to load anything too heavy for one person. A customer never touches the item.

Even if you go into Lowes of Gloucester, not to mention if you listen to their store manager, **, who is threatening employees’ jobs if they don't ask every customer, there are no exceptions (you can listen yourself in their store meetings held between 6:30am and 7:30am every morning). It sure does make me feel comfortable having employees ask me these questions with fear behind their motives. It doesn't really make me feel like shopping there. The only thing this shows me is that Lowes is desperate. Maybe if Lowes spent less money on this thing the store manager calls SSEIA, which is a type of incentive for employees, and more money on better products at Lowes, they would have my friends’ and my business.

My story? I was hired for one thing then within a year, they moved me to a different area (they constantly re-structure the departments maybe once a year on average); I had no formal experience or training in this new area. So I asked to be trained. For over a year, I asked and was denied training which would have helped me succeed in the new position. So I told them I was disappointed, and I complained. My manager became hostile to me. I then complained to HR about a hostile work environment. So they came up with an "improvement plan" for my attitude which they failed to follow, and after 30 days they fired me.

I did absolutely nothing wrong. I have won awards before that re-organization, and I even received praise from the CEO himself! When they fired me, I asked about that "plan" for improvement - that I met and documented every goal on it. And they said it did not matter, and it was purely a management decision to fire me. So I filed for unemployment, and then they filed a claim and said based upon that "improvement plan", I failed to meet the targets. Fraud anyone? They offered me a tiny severance package and promised to no longer hold up my unemployment, but only if I sign a release saying I'll never say anything bad about Lowe's and also give up any rights I may have to sue them. What **. The whole "improvement plan" was a fraud to begin with.

They are outsourcing most of their IT to India; or worse, bringing them here into this country. They pay them big dollars. They can't do anything right though. It's because they don't speak English, and guess what... programs and supporting documents need to be in English. Oh well. You get what you pay for. Cheap products. Very poor support. They encourage their support to do anything, say anything, and promise everything... so you buy their cheaply made junk. Remember that.

It’s better off supporting your local hardware store, or buy from anyone else but Lowe's. They are doing everything they can to take your money and do what little they can to support their products. Don't waste your money on their extended service plans! They had us make sure they were filled with so many loopholes that it would be difficult for anyone to use them for expensive purchases. They treat their installers like complete crap, so no wonder why there's no loyalty there.

Biggest reason to not shop at Lowe’s? Their internal/confidential employee opinion polls have been sliding on a downward spiral for the last 5 years! The last one I know of for 2012, they had 80% of the entire IT department "actively seeking employment elsewhere"! If their own employees want nothing to do with Lowe's, shouldn't you feel the same way? Any attorneys out there think I have a case? Please let me know, and I'll give up 50% of any damages we are awarded as a fee. Lowe's corporate management needs to be sent a message.

I spoke with Gayle and was told that Lowe’s will replace the water heater, but I'd be responsible for installation costs plus costs of expansion tank required by newer local building codes and permit. These totaled up to $329 for installation ($229 is charged for new purchase water heater by sign posted near water heaters) plus about $50 for the tank and $35 for permit. Whirlpool told them that the RA # didn't cover reinstallation or labor. They told me that I'd have to come into the store to apply for credit offer I wanted to check into and arrange/sign installation contract.

I left work early to stop at Lowe’s. I went to the customer service desk and looked at credit application while waiting for Sales/Installation to respond to call. I had to wait 20 minutes for someone to figure out whom to contact and get a response before I was sent back to Sales/Installation. Gayle was getting there and told me she didn't know we purchased the extended warranty so the installation would be covered; but I still have to pay for expansion tank, labor to install it and permit.

She then stated Whirlpool doesn't make the 80 gallon with a lifetime warranty anymore. I told her Whirlpool told me I had to call them with the new serial number for a 12 year warranty heater and it would be continued to be covered under a lifetime warranty. She told me they (local Lowe’s) didn't have the 80 gallon, 12 year in stock right now. Three were on back order, they have one coming in but that is going to another customer. But they have 6 year 80 gallon there and could contact Whirlpool to see if they would cover that under lifetime warranty.

A male worker next to her stated that it was to be replaced with an 80 gallon, 6 year warranty and Whirlpool would cover it with a lifetime warranty. I told them I didn’t agree with accepting a lesser substitute and would get back to them after doing some more research on this. I left the store and called Lowe’s Customer Care. A female representative took some information and said they’ll have the manager call me. I told her I was on my way to a meeting and should be contacted tomorrow. Someone from the store called when I was in the meeting; I had to turn my phone off.

An employee named John called me after I got home and said he was to call me. I told him I wasn't happy with the store trying to substitute a less expensive model. The 12 year warranty model #: ES80H123-45D is listed on the Lowe’s website for $597, while the 6 year warranty model #: E2F80HD045V is listed for $539. He asked if they called another store to get one, and I told him no. He said he'd call to see if he could get one from another store and call me back. John called me back, said he located one at the North Hagerstown store and could have it on Thursday for me to come in and pick up. I told him the original one was purchased under the extended protection plan. It was installed by Lowe’s plumber and is supposed to be reinstalled by Lowe’s. He told me he had to speak with Amanda with Sales/Installation and would have her get back to me.

In the meantime, we would call once or twice weekly and they would confirm definite delivery date set for 3 weeks. On the day it was set to arrive, we called again. It still wasn't in and no one was sure why. We were given a new delivery date. That one came and went. New delivery date is 3/6. Today, 3/6, they called to say new delivery date is "around 3/12" but they can't make any promises. And they apologized that it wouldn't get here on "3/8 like it was supposed to (we were told 3/6)."

It's now sitting at Lowe's distribution center and "the truck is already full." After 3-1/2 months, no one has any authority to get them to put it on the truck. They can't tell us what the latest holdup is. I finally called the manufacturer who says it has always been back ordered until 2/26 and was always scheduled to ship that date. I asked whether Lowe's knew this. They said, "If they ever called and asked for a date we would have told them." No one ever told us this. It sounds like they've strung us along for 3-1/2 months to keep this $1100 part of our $3000 order! I called Lowe's HQ and, after a 55-minute phone call, they got a hold of the local store manager and repeated back to me exactly what he said. Meanwhile, I've got mold growing and growing in my bathroom. They did offer us a slight discount, but time is of the essence to me on this $3000+ order (this item itself is around $1100) not $100-$200.

P.S. The same thing happened at the same store one time with a washing machine. Item would never arrive for over a month and they would always blame the distribution center or the manufacturer. They kept giving us "new delivery dates" while I hauled my children back and forth to the laundromat 20 minutes from home. It was finally determined that they had "good news" for me - it had been sitting there at the local store.

This is just a warning to anyone thinking about doing business with them, not to mention when I lost my job and got behind on my payments with them, their collection people hounded me relentlessly! They would start calling at 8 a.m. and call all throughout the day until 9 p.m. As I understand, this is a common complaint regarding their collection procedures. I finally had to put a blocking app on my phone, but their many calls, even when blocked, still forced me to go over on my minutes on my cell, so I ended up having to pay extra to T-Mobile as well. And now that I've gotten caught up on my payments, they're slapping $35 late fees on me with no grace period whatsoever! There are much better ways of getting your home improvement items. Take my word for it and stay far away from this company!

I've had five service calls. Five! That’s a lot of wasted time and money for me, but I had no choice as Lowe’s said they will only replace/refund if their service technicians said it can’t be fixed. Even though I spent close to $2,000, I had to do what Lowe’s said and waste my time and money on these service calls. All five of their technicians (3rd party, but they do all of Lowe’s warranty work) put in writing that the fridge has many issues, and it can’t be fixed! I gave all five to Lowe’s and said, “Thanks for wasting more of my time and money, but I did what you said. Here is the paperwork from five technicians saying it's broken and can’t be fixed (it is not even usable!).”

What did Lowe’s do? Nothing. They won’t refund or replace, and after five service calls, they literally said that I take it to the dump, and we'll sell you a new one! They actually did say that! The fridge is unusable, brand spanking new, with 5 year warranty & proof it can’t be fixed or used! Lowes will not do anything! My almost $2,000 new fridge, with warranty, purchased at Lowe’s now sits in my garage. No, it’s not out there to be used as a spare; it can’t be used! I’m saving it and the paperwork for my complaints & lawsuit. I am now filing against Lowe’s.

Avoid Lowe’s at all costs. Folks, look around; look how many folks have a nightmare with Lowe’s who are not standing behind their products, warranties & work. Just avoid Lowe’s, or you too may get the royal shaft from a company that will happily take your money and then not stand behind their products or warranties. I am livid. I never should have had to do the service calls on a 1-week old fridge, especially after getting 2 bad ones of the identical make & model. But they lied and made me waste time on five service calls. Rest assured, if the technicians say it can’t be fixed, they would refund or replace. But then again, after doing what they told me to do and after I wasted a lot of time & money, I gave then the paperwork proving it can’t be fixed. Instead of refunding or replacing, they told us to take it to the dump, and we'll sell you a new one! Nope, I don’t think so. It’s sitting in my garage awaiting the legal actions I am taking against Lowe’s. Be smart folks. Avoid and stick with any other retailer that stands behind the products and warranties they sell. Lowe’s certainly does not!

I said, "Please do act." Guess what, still nothing happened. I got frustrated and kept calling until I spoke with the supervisor, who said he never got any follow up. I was so pissed off! Then few minutes later on, the manager emailed me and said, "I apologized that I mistyped the email address." No excuse! He did have my phone number where he can reach me at! So they offered for an upgrade and window replacement. I said, "No! I want my money back." Why? Because I feel it's unfair for me to go through this suffering for two months. They kept ignoring me and didn't do anything to solve my problems. Until I asked for money back, now they want to help?! No, I want my money back! I don't appreciate the way they treated me! Please help me out. I'm very frustrated!

When I went back into my personal account on Lowes.com, the order was now still showing, still in my basket with the gift cards (numbers were blocked out) applied and stating no balance due. I tried to complete the order and received a message to call customer service. I spent 2 hours with the customer service representative, as she put me on hold at least 1/2 dozen times. I told her I did not have the cards anymore as the order had been processed on the 17th. She told me that even though my cart was showing that the gift cards were applied, she could not process the order - she would need the gift card numbers. They would also not take the information from EBates that I had purchased the products on that date, and I even had an exact time! I again stated I had no idea how I was going to get them. She told me I would have to call my credit card company, as well as Giant Eagle, to see if I could get the numbers. She said once I did, she could process the order.

My husband was irate; he then spent another hour on the phone with Crystal, a supervisor who reiterated that we needed to get the numbers. After many more hours of phone calls, I was finally able to obtain the card numbers from Giant Eagle. We called back Lowes.com. Now they stated they were not able to process the orders with the card numbers, as they needed the pins! My husband and I were both so irate at this time. We had spent our entire day trying to get an order that we had placed and paid for weeks ago! Your system obviously has a major glitch. The customer service representative (above) stated that she would forward the matter to the Lancaster Lowe’s manager.

Tonight I was on my computer and I remembered I had a password/number saver installed and I was able to recover the Lowe’s card numbers, as well as the pin numbers! So, I figured I would go ahead and just redo my order as I could not stand to be stressed, angered and dealt with so poorly by Lowe’s anymore. But of course! The cards are now showing they have no balance. Imagine that? Probably because we used them on January 17th to place the original order! Words cannot even begin to describe how angry I am right now. I will be forwarding this email to Better Business and anywhere and everywhere I can.

A couple of weeks later, I noticed a piece of the flooring looked like the edge had been hit with a hammer before it was installed. I called the store right away and they sent the installer back out and he admitted that he may have missed this damage before he installed it and also stated that he had seen this kind of damage before, but that he would not be replacing it unless the store authorized him. He also said that the damage would not get any worse. After he talked with the store, his story changed and they said it was a manufacturer defect.

So we waited another couple of weeks until their inspector came out. He told me that he only provides the company with the information and they make the determination. I found that to be a false statement. During his inspection, he asked me what we use to clean the floor and I told him a damp mop (as instructed by the installer). I found out later that he would use this information against me. The inspector told the company that we dropped something on the flooring and because of the streaks or droplet spots on the laminate, he said we then tried to clean up whatever happened.

I guess if you find any damage, you are not supposed to ever clean your floor. I tried to explain to Lowe's that it would be impossible to drop something on the edge where 2 pieces meet and not hit them both, but they kept saying, "All I can go by is what is on the report," never mind simple logic. I was going to install the flooring myself and I usually do, but I thought this time I would have someone else do it to save time. I guess I have to stick what I have always known; if you want something done right, it is better off to do it myself. What is the point of a 1-year installation warranty and 25-year manufacturer warranty? I guess, nothing.

As for the carpet installation, we had 4 rooms carpeted and the installation team left a mess and they put some dents in our walls. So far, the carpeting is still stuck to the floor, but time will tell.

Today I called Lowe's credit department to see if I could be reinstated, and as you may already figure out, they said no; I talked with an agent first then a manager. Of course this is policy they say. Well to me, this is just another example of how inhumane the corporations are. They do not look at the history or the individual’s support of the company. Of course that is what the policy says, yet there has to be a human element to any situation. We have spent thousands of dollars at Lowe's, does that not mean anything? We are a loyal customer for years. So now, I called GE Capital Credit Bank direct and got an address where to write my complaint.

There are times other employees have assisted us that doesn't work in a certain department. I was very upset with both conversations with the 2 employees and the manager. I'm the owner and operator of Room To Grow Daycare for the last 12 1/2 years as well as a retired teacher of 23 years. This kind of service only encourages me to drive the extra 26 miles to the Home Depot store in Lafayette, LA. I have shopped and brought and spent my hard earned money at Lowe's in Crowley and I feel that I as a customer, just like any other person, I should be treated with respect. If these two employees can cover each other's actions like the incident that took place today, God only knows what else they're capable of. This is definitely an incident that displays a lack of working skills when working with the public and definitely not a professional skill for these 2 employees.

When the second one had the same issues as the first one, plus a few more, I contacted Lowe’s. I told them that I bought the original fridge as brand new, I have gotten two bad ones in a row, and so I do not want a third one. I paid a lot of money with the warranty and after only 10 days from the original purchase, I told Lowe’s to come pick this piece of junk up. They could either replace it with a different fridge that actually works or refund my money so I can buy a working fridge elsewhere. They refused and insisted that I have the fridge serviced. I was not happy! All that money spent, missed work, lots of lost food. Now, they wanted me to miss more work and get a brand new fridge serviced. Having little choice, I had it serviced. The first technician enlightened me. He confirmed that this was an inferior and issue-plagued model. Apparently, Lowe’s lied to me claiming that it was identical to higher-end models except for cosmetics. Sure enough, research proved that this model was not identical and was indeed built with inferior parts.

When I called Lowe’s to tell them that I wasn’t happy, they insisted that I get another service call. Fast forward to two service calls later, the techs said that Whirlpool will not recall it and that they can’t fix it. All this information was then given to Lowe’s and I demanded that they either replace it with a quality fridge or refund my money. They refused and said, “This is just the opinion of a tech.” I brought up the warranty, which is supposed to be “we fix or replace,” and Lowe’s simply said that warranty does not cover an inferior product that can’t be fixed. They said, “You get what you pay for and you knowingly bought an inferior/low quality fridge. That’s your problem, not ours.” I blew my top and tried explaining with ironclad proof all of the above. But Lowe’s told me, “Too bad, not our problem. Take it to the dump and we'll sell you another fridge!” Unbelievable! I will never go near anything made by Whirlpool again. I will never give Lowe’s another penny and I suggest that people avoid Lowe’s at all costs.

In my opinion, Lowe’s committed larceny by stealing from me. Lowe’s should be shut down if this is how they treat customers - lie, cheat, steal, sell inferior junk, and not stand behind their products, warranty or customers. Trust me, folks, don’t let this happen to you. It has been a never ending nightmare for me and Lowe’s is simply laughing in my face! Avoid Lowe’s at any and all costs!

This whole episode has been a disaster. No satisfaction from Lowe's, no cooperation from Whirlpool and A&E should not be a repair representative for any brand appliance. They have the worst customer service ever. I will never purchase another Whirlpool appliance. I will tell everyone we know what a mess this has been and would probably never purchase any major appliance again from Lowe's. Customer service is "0" at Whirlpool and Lowe's. As a small business owner, I would have immediately covered the cost of a washing machine to keep good customer relations. Obviously, brand loyalty is not important to Whirlpool or Lowe's. I suspect that we will not hear a word from Whirlpool. You should be ashamed of yourselves!

Calling them made no difference (at the time I called them, I didn't even realize my payment was cancelled, but did know that I was being charged fees and interest). The error messages were extremely cryptic making it impossible to know what was going on. I'm now trying to close out my account and have no clue if my payment will go through. Thankfully, I already owned a house because I don't want my credit rating screwed up, because their website was so miserable and uninformative.

2 months later, the parts came in and then the contractor refused to work on the washer because he needed the washer pulled out and he was not going to do it. This all started in July 2012. It is now October 2012 and the washer is still not fixed. I had to have the local Lowe’s store send their delivery people to come out and move the washer. So here I am in October, with the washer in my living room waiting for the repair from Lowe’s service department. There is more but my blood pressure is rising so I need to stop typing.

You see, I am a retired and disabled U.S. Army officer and have never been yelled at in any store by anyone, anywhere in the world. But now this very rude little girl is accusing me of stealing. Really? Then she just took the bag, opened it up and ran everything through the computer again, evidently not knowing that a receipt, dated that day, was verification that I bought the items and did not steal them. I said, "Look at the receipt." But she just ignored me. Well, I was very embarrassed and will never, understand me here, never go into any of your stores again.

Home Depot is now my main store. Good job, Milo. Oh, by the way, I will post this on blogs, retired military personnel blogs and will tell everyone I know in town about the rude people you have working for you. You think I am stealing from you? I choose never to buy anything from you again. Judging from the people in your store, I do not expect this to ever get to anyone and that nothing will ever happen. That's how it works, by the way, when companies begin to lose their customers just like this. Bye.

I haven't shopped at Sears in 30 years because of "Bill" like yours. To top it off, the girl at the front laughed and screamed a sarcastic, ''Have a nice day'' as I was halfway out the front door. The only time I will be back in Lowe's (besides that last window paid for already by Janet **) is if I find the receipt to pick up my lousy $20.98. By the way, I'll start a roof job tomorrow - 18 square. Guess where I'm not buying any building materials? As for that rivet gun, it's hanging off the dash of my new truck I paid cash for, just a reminder of my shopping experience at Lowe's. Now that's customer service!

This time, again(!), I returned the mower and was told it was the carburetor and would cost me another $112. There was a chance that the actual manufacturer would replace it under the lemon law. However, since all of the parts have now been replaced, it is considered new and will not be covered. The repairman suggested that I must be on a quest to find the dirtiest gas around. The clerk at Lowe's thought this is obviously a problem with this particular mower and thought her own company's way of handling this problem was criminal. I agree and am tempted to contact a lawyer. I know I will never do business with Lowe's unless they take care of this immediately.

The female manager treated me as a liar and stated people have tried to get out of her store with $10,000 worth of stuff and are not veterans. I also have subsequently called the VA and they said multiple people have had run-ins with this female and they are also asking for a picture ID. The head of intake at VA called them and told them the only way to acquire a picture ID is if you must take their health care. The VA rep went on to give me a paper stating that Lowe's does take DD 214's. It is on the paper sitting in front of me.

I am proud to have cared for all the injured during 1966, 67, 68, and 1969. It was horrific and despite the sneer and degrading looks from your employee, I maintained I was entitled to receive a discount. VA believes I was entitled and thanked me for my service. I am not trying to cheat anyone. What a shame your employee does not respect the military or those who have given their lives for her freedom.

It was a Pella 25 Premium New Construction Patio Door Tempered XO Vent/Fixed Clear Air Filled PEL-N-134 purchased on September 2, 2012, using my Lowe's card at the last register in St. Clairsville, Ohio 43950. By the way the man that assisted, I believe his name was Tony, stated they take DD214. Many people use them and seemed impressed I had mine with me. He was a great help in picking out the right door for my house. Thank you for your time.

Three weeks later, here I am still with no carpet and just padding in my house - with furniture stacked up everywhere. The store keeps extending the date they expect the carpet to be in and the installer will not help us out and accommodate assistance with moving any furniture onto the padded areas so we can utilize the first floor of our house. The best thing is timing. We are expecting a new baby any day now and we have young children running around by the tack strips they laid. Lowe's refuses to refund or credit us for anything and just calls it unfortunate - but said it happens a lot. If that is the case, I highly advise against using them. No one I know has ever had this happen to them for three more weeks and counting with padding.

I, too, purchased the "We either fix it or replace" extended warranty. Yet like the first one, it can't be fixed and Lowe's simply could not care. In fact, I've attempted to make reviews and comments on the Lowe's website and they refused to post them. All were rejected even though I was 100% within the TOS guidelines. I've contacted Lowe's more times than I can count and the only answer I've gotten is "Too bad, take it to the dump and we will sell you another one." Yes, they really did say that. Take it to the dump? I paid well over $1000+ plus the extended warranty, plus lots of missed work due to this fridge, lots of lost food. I can't even use the freezer. It has not been quite a year yet and I have had no freezer to use the entire time, and the fridge is "iffy" at best.

I could list all the problems, but I'd be typing too long. To sum up what a fridge repair tech said, "I can't fix this inferior piece of junk" and I heard that from several repair guys! Lowe's took my money, took my money for the extended warranty and although the fridge can't be fixed and is defective in many ways, Lowe's will not stand by this product or honor the warranty! How can they take my money and provide me a defective and very hazardous fridge, which repair said "It can't be fixed, you need a new fridge and I (we) recommend you get a different model as this model is an inferior junk and is a known fire hazard amongst the myriad of other known problems yours and many other of the same model are burdened with"?

I would think this is against the law, but Lowe's will do nothing. They are 100% aware that the fridge is defective, a hazard and can't be fixed, but they refuse to honor the warranty and replace it. They literally said "Too bad, take it to the dump, file all the complaints you want and we don't care!" I then asked for a refund instead of a replacement and same answer, "Nope, take it to the dump." This is absurdly ridiculous as I'm not taking new, fully warranted but defective fridge to the dump and flushing my money down the drain, then have to flush more buying a new one. This is new! It should be fixed or replaced. If they can't do either, they need to take this ** back and refund my money so I can go elsewhere and get what I paid for - a working fridge. But Lowe's refuses to do anything.

Folks, this is no joke. At first I thought Lowe's was great, but this is all 100% true. I would not recommend anybody to buy anything from Lowe's as they simply do not care and don't stand behind their products or warranties. I'm still baffled as to how they can legally do this but like my attorney said, "They are doing this because they know nobody is going to pay a lawyer $5,000-$10,000 to get a $1,500 fridge replaced, not to mention what the time would cost me." Lowe's lied to me about the fridge prior to purchase and will now not stand behind their product or warranty. They are perfectly happy just keeping my $1,500 and telling me "too bad."

Worst fridge ever (and hazardous!). Lowe's is even worse than the fridge. They basically stole money from me and have left me with a non-working and hazardous appliance, and refused to do anything to rectify this! People, there are a lot of places to buy appliances at. Do yourself a favor and avoid Lowe's at all costs and buy your stuff anywhere but Lowe's!

No, I didn’t retire nor was injured during my 8 years of service. I came home safe and have a lot of pride for doing so, and all it took, was for her to come out and tell me "No, you’re not retired or injured" so we can’t help you now. I left my items at the counter as well as 3 other customers walked out leaving their items in the carts. I have not stepped foot back in to a Lowe’s since then. I have started driving an extra 20 to 62 miles away to use other stores to buy my items from so I can finish my projects at the house. I may spend more driving out of the way but I know I’m treated a lot better than I was that day.

If you have ever been in the military and have seen the stuff I have seen, you would understand why I feel the way I do. There is not any type of ID card for prior service members unless you have retired or have been wounded. I was just giving my original ID and that is not good enough.

My father-in-law owns a sign company and I have made several large signs and put them out around the community about how sorry Lowe' s is and a large billboard on I75 South, about how sorry Troy-Bilt is. Maybe it will deter a few people from shopping at Lowe's and buying Troy-Bilt products. I am setting out to destroy the Troy-Bilt name in South Georgia, and trying to get as many people in the area to go to Home Depot. I wish they would have an attorney contact me. I hurt myself on their property trying to do their job after selling me this **! Yep, contact me. I have paperwork where I have been doing this every other weekend for 2 years.

In June of 2012, we made a service call for water dripping through the door water dispenser and spots of mold on the rubber lining of the doors. Door part was replaced but because I had cleaned the mildew, they could not do anything about it. I was advised to not clean it next time it happens. Two weeks later, the ice machine stopped making ice. A service call was placed and a maintenance repairman came to the house. He made a note that parts had to be ordered but could not guarantee it could be fixed.

Two weeks later, we received a call from Lowe's telling us that they will not be repairing the fridge but will be purchasing it back from us at the price of original purchase $800+. We went to speak to the store manager in Orange City and asked that they replace the fridge with the same style and model they gave us back on March 8, 2012. We were told that if we want the same fridge, we will have to pay the $600 difference in cost.

First, they cover their mistake in our order by upgrading our purchase with a better brand; now because we are asking for the same style, same brand, nothing different than what we've had for the past year, we're told we have to pay the difference in price. I think this is unfair treatment to a good standing customer and because they no longer have to make up for their mistake, they are asking the consumer to absorb the difference in price. The ice machine is not working; no fault of ours. We purchased a four-year service contract which states if item cannot be repaired, it will be replaced with the same item. Why are they now giving us a hard time? Your assistance is appreciated.

Nine months later, in the same location on the countertop, the same defect appeared. We contacted Lowe's in Hicksville and filed a complaint. Northeast Quartz returned to our house and upon entering our house noticed the defect from 10 feet away. The installers from Northeast Quartz notified their main office and removed the island countertop. Two days later, we received a call from Northeast Quartz stating the style and color of the countertop we purchased on 4/9/2011 was discontinued.

The following day, Northeast Quartz contacted us stating they located a remnant countertop. They claimed it was the only countertop that they could find that came close to the original dimensions that we originally ordered and we would have to settle for the smaller size. We notified Lowe's and we were told to have them install the countertop. Upon arrival of the new remnant countertop, the installers from Northeast Quartz were filling 14 defects on the remnant countertop. At that point, we contacted Lowes while the installers were there and told them what was happening. The supervisor, John, from Lowe's informed us over the phone to just sign the paperwork from Northeast Quartz and Lowe's would correct the problem.

LG Hausys, the warranty company, informed us that they would send a representative to inspect the countertop. The representative found substantial amount of defects above and beyond the defects that were filled by the installers. The inspector was surprised that Lowe's didn't represent us in this matter and we are still living with a defective countertop. LG Hausys advised us that they would fix all the defects in the countertop, but that does not justify the fact that the size of the countertop is still smaller than the countertop that we purchased.

Anyway, I heard Joe tell him that he knew this department needed help and his department was slow right now. Anyway, I heard the manager tell Joe to go back into his department. So, Joe did and that left just one hardworking paint department employee again. I thought, now if that manager sent Joe back to his department, then why didn't the manager help wait on customers? He did not, he disappeared! I finally gave up and walked out of the store. Poor customer service and teamwork, I must say. This makes me want to avoid Lowe's and go to a store that will appreciate customers and be respectful of their time.

Fast forward two weeks. Lowe's called with another installer and another date was set. The day of the installation, I received a call from Lowe's that somehow, the wrong vanity top was ordered (I have a double vanity and a single top was ordered) and they would have to special order again. Two weeks passed and I received a call from Lowe's to pick up my vanity and top. I replied that their installers were to pick the items up prior to installation. The next day, I received another call from Lowe's asking me to pick up my items. I responded as I had done the day before. Two days passed and I received another call from Lowe's asking me, yet again, to pick up my items. I, again, told the person that they were installing the items.

Fast forward three weeks. I entered the Lowe's store and asked to speak to the manager. I was assisted by a young man who knew nothing of the situation. Finally, they got someone from installation sales who knew all about the problem. He assured me that he did not know the items were sitting in their warehouse for three weeks (did not one of the three people who called me from Lowe's follow through? Of course not!) and that he would have the installer contact me within 24 hours. Seventy two hours later, I called Lowe's again for I had not heard back from the installer and was told that they could not contact him. They did call me two days later to inform me that the installer had been in the hospital and he would call to schedule the installation.

Today, June 18, 2012, I have taken off yet another day from work to wait for the installer who was to be here at 1:30PM. He did call at 12 noon to say that he would be 30 minutes late. He arrived at 2:30 and is here now. If I had conducted business the way that Lowe's has, I would not have my job! I will never again enter the Lowe's store. I have a big mouth and I will use it and I will find these sites and continue to comment.

I told them I would be risking my life and the lives of my children. The manager came out after I requested to speak with him and informed me that what they could possibly do is put mouse traps and/or a technique to prevent the mice from coming into the car. One of the staff members had seen a mouse, but when he went to grab gloves to grab it, it had already run off. The store manager had came out in the beginning of this 3-hour visit to Lowe’s and then came out again three hours later to tell me that he would try to get an exterminator after I called around to try to get one to come out to the store. They kept telling me that they could not give me anything in writing for legal purposes stating this, but they would call me on Tuesday because of the holiday. I never received a call.

After leaving the store, my son and I went to clean the car and found a baby mouse underneath the third row of my car. Ever since this incident, I've been paranoid to get in my car. I still feel like there are mice in my car that could come out at any given time. I hope you are aware that I've been considering taking legal action.

I got on the telephone and contacted the warranty department. The company still refused and explained why. I was given the telephone back and was told I could take it to another county about an hour away from me to get it fixed. I asked to speak to a supervisor. The supervisor could do nothing but say she would contact management. Now, I'm in the eastern standard time and she was two hours behind my time. I asked her to call me back at 5:00 pm my time, because I was going to stop by Lowe's where I bought it from to see what they could help me with.

The manager felt so bad they exchanged the lawnmower, but he stated I should at least be given a warranty for my inconvenience. I did not receive any calls back from the supervisor. I have been calling and receiving the runaround from corporate and the CEO office. Now that it was the last day of my original extended warranty, everyone at Lowe's found the high ups to the extended warranty department and told me "Oh, today is your last day; we cannot help you." All I wanted was I only be refunded for something that was not honored to purchase the new one that my locator store has exchanged out!

We will be taking our business somewhere else. It’s a shame. We were prepared to do a one-stop shop for our needs. We also plan on replacing the upstairs bathroom this year. Lowe’s will not be an option. We will be visiting Home Depot this week. I am certain they will want to do business with us. With today's economic climate, it amazes me that people in business allow their employees to behave this way. Too bad the show "Undercover Boss" hasn't been in to that Robinson Store. In the meantime, I tried calling the Lowe’s store to voice my displeasure. I called 3 times for a manager, only to have it ring forever. Companies like this do not deserve my business. They have bad service all the way around!

My spouse signed the paperwork and didn't realize the large defect on the left side of the washer. That's because the washer stands next to the dryer and it blocked the damage, so I know that the Lowe's driver had to have seen it before they delivered it to our home. Also, this unit has a similar mechanical defect. Occasionally, it doesn't rinse the clothes completely in the normal cycle. This is a similar problem like the first unit.

I had already measured the doors according to the instructions on page 12 of the Lowe's Storm Doors brochure (booklet) obtained on a previous visit. I brought those measurements with me during this visit. Mr. ** then advised us that we would be required to pay a $35 detail expectation fee to have our doors measured. I explained to Mr. ** that I had already given him the correct measurements when we selected the doors. He said that didn't matter, Lowe's required the doors be measured by one of their professional installers. After further questioning regarding this fee, Mr. ** finally said that the detail charge would be taken off the purchase price of the door. We agreed and charged $35 to our Discover card. This was on Tuesday, 04-12-12.

On Wednesday, 04-18-12, ** came out and measured our doors. His measurements were the same as mine. While Marco was there, I spoke to him about our doors and their installation. He said that it would take only about 3.5 hours as this was a simple insert and screw down installation job. On Friday, 04-20-12, my wife received a call from Mr. **. He told her that we needed to pay another $600 for the rear entry door. My wife said, I will let you speak to my husband. When I said hello, Mr. ** rather aggressively demanded, "Who am I talking to?" I started to ask him who he had called, but instead, I identified myself. He then told me that the rear entry door would be another $600. I told him that was insane. I asked Mr. ** to explain the ridiculous increase in cost. He said that he wasn't sure. He said that he couldn't understand the measurer's notes.

Then he asked me to measure the doors! I had already provided the correct measurements to Mr. ** and he insisted that the measurements had to be done by the Lowe's professional. He is now asking me to verify the professional's measurements over the phone! I complied and once again, we all agreed on the sizes of the doors. He then said that this job would require extensive additional labor. I pressed him and he said, I don't know. I asked him what that meant and he said "I'm not sure. Your doors must be broken or rotted". I said that you must be mistaken or have another address. It is obvious that Mr. ** cannot read or understand the notes on the worksheet.

I asked him again and he said "I don't know how to do a special order. I've never done one before". I asked him what he meant by special order. I am really puzzled by this because these products are readily available through the Lowe's website. It was then that I realized that Mr. ** was completely inept and incapable of performing his job. Mr. ** said he was looking at the detail spec sheet and that he did not understand it either. I said I would not pay $600 for a back storm door, that was just crazy. He then said that the garage entry door needed a lot of extra work before a storm door could be installed. I told him that he needed to explain. I explained to him that it is a standard 32 entry door inside an enclosed garage. It was pristine and needed no special wood work.

I then asked him why ** (the Lowe's professional) hadn't said a word about any of this (we spoke at length about door security and buying replacement vinyl windows and ** never mentioned anything about any difficulty in installing three storm doors). This was all new to me. I told him that I felt like this was some kind of bait and switch sales technique. Mr. ** again said that he didn't know. He promised to contact ** and get the answers for me. He said that it would take him a couple of days. Mr. ** called back two hours later and said that Lowe's couldn't install the doors. When I asked why, he stated that he did not know and that he had already checked with ** and ** and that we would get a full refund of the $35 detail fee. He then told me that I had to come to the store on Saturday after 2:00PM to meet him in order to get my refund.

When I asked that it be credited back to my Discover card, he said "no, you have to come here and meet me or ** or ** to get your refund". I made an appointment to meet Mr. ** and ** or ** for Saturday afternoon. Of course, when we arrived at the store, Mr. ** was nowhere to be seen. We summoned assistance to the Windows/Doors Department. We then met **. He said, "I don't know anything about this department." I explained the situation and asked to speak to the manager. ** said, "I don't know anything about doors, but let me look at the paperwork". I said "No, thank you. I have talked with enough people who don't know anything about doors. I would like to speak to the manager."

After two more requests to speak to the manager, ** called someone. While he was on the phone, I asked ** if I could speak to the person that he was talking with. He said the manager was on the way. Next, a fellow named ** came over and said "**'s at lunch. Can I help?". I told **, Yes. I would like to speak to the manager or someone who knows about doors and who can tell me about the problem installing these doors. ** said, "I don't work in this department. I don't know much about doors". By now, I am getting a little peeved. I again asked to speak to the manager. Mr. ** made this appointment and then went to lunch. I was beginning to understand that all of Lowe's employees were out-to-lunch regarding customer service and satisfaction.

After another ten minutes of give and take, ** said "**is on his way". How he got this info is a great mystery as he had not spoken to anyone except my wife, ** and me. I asked for the manager. ** said, "he is on his way, too". So we waited while ** and ** explored our work order for the three doors. They re-confirmed everything that I had previously told them and they, in unison, said "I don't know". I asked for the manager again, please. By now, my wife is frustrated as I am and she said, "Let's just get the refund and go to Home Depot. This is idiocy!". I agreed and told ** and ** that we just want our refund as promised. ** said, "yeah sure, you got to go to customer service". I asked, where is the manager? ** replied, "he will meet you there". My wife and I walked to customer service. ** asked, "Can I help you?".

We told her the whole story and explained that we are frustrated and just want the refund credited back to our Discover card so we can go to Home Depot as we handed her our work order/receipt. Shannon said, "Oh, okay. Do you have your receipt?". I explained to her that it is in her right hand. She looked at it as if it is a live snake and said "Oh". She began to tap keys on the register. About this time, ** walked up. He told ** that is the receipt and the refund has been approved. Again, ** has information that he has gained by some supernatural means. I asked again, "where's the manager?". Well, ** is out of her depth and demanded my wife to surrender her Discover card. ** scanned or swiped the card and told my wife, "we won't need that anymore".

I am still looking for a manager! We have been in this store almost thirty minutes and have asked to speak with the manager at least eight to ten different times with three different employees. We were told that he is coming. I began to wonder from what county! ** was unable to perform a simple refund credit and so now, ** enters the picture. ** asked for the Discover card again and then asked if we want cash. I told her (since she also seems to know everything about this transaction) that I prefer it be credited back to the card. She acted frustrated and imposed-upon. I asked her, "can I speak to ** or ** or the manager?". ** said, "I don't know who that is". I am angry by now, so I asked her, "how long have you worked here? And you don't know the manager! Who hired you?". She said, "I have worked here five years and I don't know who ** is".

I got the names ** and ** from Mr. **. He identified them as managers. But instead, I said to her, "if a customer asks to see the manager, who would you call?". She angrily replied "**!". I asked, "is he here?". ** said, yes! I said, "I want to speak with him, please!". After a few more minutes, I was told "He is on the way". My wife and I waited about five to eight more minutes and my wife said, "you realize that he is not coming, don't you? Lets go". So we left. ** or the manager failed to keep their appointment and went instead into hiding! The obvious break in the chain was Mr. **'s inability to decipher the detail spec notes. The other employees only confused the issue and each other further.

The bottom line is that because of stupid ineptitude on the part of Lowe's, the Forney manager, Mr. ** and the other employees, the bottom line is that a $1200 sale was lost, a potential $10,000 sale (replacement windows) was lost and immeasurable potential future business/sales were lost because of the bad report that is now being circulated and recirculated throughout the Forney area. This is the second experience that I have had absolutely horrible service from ignorant condescending Lowe's employees. Last year, my experience at this Lowe's garden center was so bad that **, the manager, offered me a $25 Lowe's gift card. I refused and have taken all of my business to Home Depot since. Until this event.

I will be certain and tell my friends, neighbors, co-workers, everyone that I come in contact with about the atrocious service and rampant ignorance and rudeness of the Forney Lowe's. What's wrong with saying, "I don't know, but I will find out". I am shocked that the manager, whoever he is, and Mr. ** would let a $1200 sale walk out because he did not know anything about the products he was selling. No one could explain the problem. No one at this Lowe's ever even offered to look at other options/solutions/products, if in fact there was a problem. I met five Forney Lowe's employees. Not one knew how to do the job that they were assigned! Incredible! I asked at least ten different times to speak with the manager, but I have not met and/or spoke to him yet! What a miserable excuse for a retail store! What a horrible testimony to your advertising!

I have contacted, via email, Mr. **, Mr. **, the public relations department at Lowe's, the customer care department at Lowe's and (for the second time), the general mailbox at info@lowe's.com. I will continue to avoid Lowe's and take and refer all of my business to the Home Depot in Terrell. I have also taken this opportunity to email, this letter as a "courtesy copy" to Mr. Frank Blake, the CEO of the Home Depot, as his company seems to place a greater emphasis on customer service and satisfaction.

She called her manager, and all she had to say was that they could do a refund and to go buy elsewhere. Wow, I've spend thousand of dollars in your Sylmar, CA location. I guess it's time to go back to the ugly Orange Depot store that has great customer service and very friendly down the street, unless someone could win me back as a promoting buying customer.

I am extremely unhappy with the product. We did purchase this unit partially based on their past now lost reputation. Lowe’s did offer to sell us a replacement at their cost that still will be over $450.00 to replace a unit that only lasted less than 15 months. I am 69 years old and my wife is 66. We wash clothes about twice a week. This is in no way over use or abuse. I am very upset as well as disappointed in their product and company. I guess there is nothing more I can say.

I called people all the way to the executive office of Lowe’s. I was met with incompetence, laziness and rudeness. I had to beg to have them make a call to try to bring me a tech today because it is very hard for me to take time off of work. They were patronizing and useless. Still I have no guarantee that I will be serviced as anything can happen and they will not go out of their way to help. I would like a refund on my appliance and purchase elsewhere.

2 weeks after that, I was in Lawn and Garden, where we could not find a single employee to help us. When we did, unbelievable, I purchased $390.00 worth of pave stone and sand. When we bring the truck around we didn’t want to have to wait on it so we decided to make two trips. Well, the two employees walked away and didn’t help us take half the stones off the truck and they didn’t help out when we came back! Hey great customer service (sarcastically I say).

Then I place an order online on 4/3 for stone and sand to be delivered and you’re supposed to get back to the customer in 24 hours. 2 days go by and nothing, I had to call to see when they were going to deliver. I spoke with a Michelle, who calls me back at 8:00 that night to ask me if anyone has called me about the delivery. "No," I said. She tells me someone will get back to me. Yeah, the driver calls me at work to say he is on his way to my house. I tell him that I was at work. I had to call Lowe’s and talk to a manager (Kelly), who could use some customer service training herself. Bottom line is Lowe's is a terrible place to shop. I will make the extra drive to Home Depot. Very, very, very dissatisfied customer.

I realized that this was not a good fit, and someone with that knowledge, such as the installers (as they told Lowe’s this but not me) should have informed me prior to the original installation. All I wanted was for Lowe’s to have the doors removed and I wanted to be reimbursed. After several calls, I was informed that I have two options, I can have the full reimbursement of the doors, but I am responsible for the removal or I can have the original contractor fix it to my approval.

I have had enough and they have done nothing but play these phone games with me. Have they attempted to fix the problem? Absolutely. But in the meantime, my bathroom is getting ruined; the water is softening my sheet rock. Oh and did I forget to tell you, they have no plans to fix the problems they have caused with my paint or the removal of caulking and silicone. They have no business hiring out people to install when they will not stand behind their product. I will never use this company again for any home improvements. Ha, it’s more like home destroyer!

We then walked over to hardware where I had to find someone 4 days before to cut me some replacement chain for my grandkids’ swing set. I needed some clips. After searching the pictures on the front of the boxes, I find what I want, opened it up, and it’s time to reorder! Okay, you can't break me down that easily; my grandkids are depending on me. I find another picture of a clip that would work, opened it up, and you guessed it: time to reorder. I was so ticked. We did walk back over to the mowers to see if a customer care person was in sight or a football field away from them.

Nope, no one was there on a beautiful spring day in 80-degree temperature in NYS. We stopped at the "customer care” desk on the way out as a young gentleman and lady were standing there doing nothing. I told them that Lowe’s just lost $1500 or more in sales because there was no one over there. I guess $1500 doesn't mean that much to a hot shot place like Lowe’s. Do you think the guy would have jumped and said, “I'm so sorry. Let me get someone for you right away”? Nope, they both just stood there and looked like I was the crazy person. I guess I am crazy to think that you can get good customer service anymore. What was I thinking? Anyone have some goats for sale?

His comments were sexist, insulting and disrespectful. I didn’t get his name, but he was an elderly man, with a finger tip missing, working the section at 11:00 am today. I will not be shopping at Lowe’s again. And neither will my female friends.

Number 2 lasted about 9 months, when the oven went. The service guy came and ordered a part. After almost 3 weeks, I called asking for status. I was told that since all this happened during the Christmas holiday, things got backed up. They got 1 part, but we’re still waiting for part number 2. When I asked why he didn't call me to give me an update, he copped an attitude. I told him I was going to report him to Lowe's. He said if I did that, then he would refuse to come to repair my range. When I called Lowe's, they decided to replace my range. All this happened during Christmas holiday. No cookies could be baked.

The store manager helped me with stove number 3. It wasn't comparable, but I refused to put out any more money for another stove. The warranty was transferred to number 3. I had number 3 for 1 month, when the igniter switch on the range wouldn't turn off. I was told to unplug the unit, and it would reset itself. When it didn't, I had to permanently unplug my unit (I couldn't use the range). I placed a call for service, and asked the supervisor at Lowe's Customer Service to have someone from corporate call me. She informed me that no one from corporate would be calling me, because that's not their practice. My complaints have to be directed to the store.

I called the same store manager I dealt with before, and left a message. After 2 days of no return call, I called him. I explained what had happened, and he was dumbfounded. I told him I wanted a call from corporate, and he also stated the same thing, "no way". I told him I wanted my money back, because it seems that they're getting poor quality items from the manufacturers, and passing it on to the consumers. After 15 minutes, he said he would look into the situation, and call me the next day either way. He confirmed he was on the schedule the next day.

It has now been 5 days since my conversation with the store manager. I've never received a follow-up phone call from him or anyone. It has been 7 days without the use of a gas range. I've had to go out to eat (you can't eat everything from a microwave). I've had to take time off from work, to have all these repairs done (for all my stoves). Still no use of my brand new range (repairs are to be done), no call from corporate, no call from store manager, and going through money to feed my family.

Yes, I am disgusted. No more appliance purchases from Lowe's. They want your money, but then they don't want to hear from you with complaints. They only want the good news to pass onto customers. There's no good news here.