Lowe's Home Improvement Reviews

Consumer Reports rated it highly, but if Lowe's had done their research before selling it to us, they would see there has been a class action lawsuit against Samsung for their failing refrigerators since 2010. I can't reach a human being at Lowe's. Now we're just trying to find a fridge that works on Craigslist, while we pour gallons of milk and half down the drain and drink our morning coffee black. Then figure out how to get this shiny giant pile of fraud out of our house.

Now if you cannot deliver between 4-8 on Wednesday because it's too far out why in the world would you offer me the same time just a different day BUT it still the same thing too far out from your warehouse. Really pissed off and disgusted at this time. It's a crying shame you can't go somewhere and buy a washer and take it home and do your laundry all in the same day. Now I have to call my boss and see if I can rework my schedule in the midst of our hectic work week.

The flooring that we bought is Lay floating floor. We have been going back and forth since September 16th 20/16. I have talking to the store. I have talking to the corporate people and nothing has been done. They keep saying they'll call us back which they never do. I talked to him yesterday for about the 15th time and they assured me this, somebody would call me today to get a date scheduled to repair a flooring.

Lowe's of the many floors for me in the past with carpet and vinyl and I never had any issues this is the first one that I've ever found. But with the way you're handling the warranty work I will no longer be shopping at Lowe's and less it's the only place close by. I have many rental houses and I have declined 2 more estimates from Lowe's. If you decide to use Lowe's you better hope it's done right the first time because of warranty is way out of the question. I will not be buying any appliances to furnish my house as well that I sale or rent or nothing in the future. I spend approximately 60 to $70,000 a year at Lowe's but not no more. I hope this helps you out and deciding whether you want Lowe's to do anything for you.

Original Review: Nov. 4, 2016

Buying a dishwasher is easy at Lowe's. The most difficult and frustrating part of the contract is installation. There is a communication disconnect between the Lowe's store and the company in charge of "reaching out" to the installer (the customer service rep - 1877 505 4923, installation). Purchased on Monday, 10/31 and promised by sales that an installer would contact me in at least 3 days. Still waiting for installer to contact me to schedule installation. Three calls to Lowe's installation has not produced a call from installer... Am so frustrated, wish I had purchased the dishwasher from Menard's... The installation rep blames the Lowe's sales and Lowe's sales blames the installer. I am stuck without a dishwasher in my home.

Updated on 11/09/2016: Installation of dishwasher scheduled for today between 10 and noon. Called by Lowe's Installation at 9 AM saying that truck was broken down and delivery will be postponed until tomorrow. I took off work and rearranged my morning to be at home now I have to do the same for tomorrow. Who will make Lowe's great again?

Fast forward 2 months, the fence is still looking good, no bad had come through, no heavy rain or stronger winds. But come October 10th after the strong storm that hit Myrtle Beach, 80% of my fence was now leaning over and in pieces in my yard. I understand it was a strong storm, and that the damages were to be expected, but the damages I endured were not due to strong winds and heavy rain. Upon inspection of the damages we noticed only 1 out of the leaning posts had snapped, meaning the other 9 had simply fallen over.

I talked to Lowe's install about what had happened and they told me they wouldn't even send the installers out to look at due to the fact it fell during the storm. So I went along with the cat and mouse game and had my insurance adjuster come out and assess the damages. I also have had two private contractors come out and all have told me that the installation was not done correctly and there should have been more cement on each post.

I was able to pull two posts straight up out of the ground with ease, revealing no signs of cement on the posts, and little to none cement in both of their holes. I know there's two other posts where I can pull them right out of the ground and reveal the same thing. I took the many pictures of the damages and the video of me pulling out a post revealing no concrete into the Lowe's I had purchased the fence from, and they agreed that it does not appear it was installed correctly and that the contractor needs to come out and address it. The issue is they are telling me they cannot make that judgement call, and that is ultimately up to the Lowe's install people.

My issue is I paid $3883.67 for a fence and within 2 months and 8 days it ended up scattered across my yard in pieces. I would not be writing this complaint or pushing the issue at all if all my posts had snapped due to the storm. Snapping posts would mean that they were properly installed and cemented into the ground like they should have been. My issue is 9/10 of my posts that are loose and simply loose due to cutting corners on the install and not cementing the posts like they should have been. I've now had to deal with two dogs and no fence for almost a month now, with no end in sight from Lowe's and their subpar contractors, neither of which will even come out to see it in person. Extremely disappointed with the service I have received from Lowe's install, to not even take the time to come out to my property to see the poor job their contractors did just blows my mind.

Talked with manager Dominic and let him know, after the 2nd window was broken, that we would like a discount on the window and we would like it installed as soon as the window is received by Lowe's. He said that would be fine. Called Lowe's and was told that the window was in, talked with the manager Mario and he said that he would talk to the installers and ask them to get our window installed this week. Just got the call tonight from the installer that they are already booked up and we need to wait another 9 days and that I had better take that opening because it would be gone if I didn't take it. Very rude. Very unacceptable. I do not recommend you buy windows from Lowes. I guess you get what you pay for. Won't be buying windows from Lowe's anymore and will shy away from buying big ticket purchases from Lowe's in the future.

On Saturday 10/29/2016 a store rep named Michelle came to the property and witness the horrible fence install job. She too agreed that I am missing items from the inventory. I am still waiting on resolution as I do not believe I should have to pay $9,000.00 for such a poor job. What is so disappointing is that I kept my end of the bargain - I started paying on the fence even before the job was started. I had no reason to believe that I was going to be the receiver of such a poor install. Lowe's quality has gone to the dumps. I would not hire Lowe's to do any more install jobs.

I am making it my main mission to alert the public not to use Lowe's unless their standard is subpar quality and disappointments. I am giving Lowe's one more week to resolve this then I am going to file a civil lawsuit. I need to be made whole. Lowe's should only sell merchandise and leaving contracting and coordination of contractual services to real professionals. I am so displeased and disappointed with the fence install I get upset looking at it every day.

I called Lowe's and have spoken to different people and always get different answers. The last one was that I should have had Lowe's install the cabinets because that was the problem. Then the subcontractor told me that I need to buy over $100. worth of floor molding, stain it to match the cabinets and then they would come back and cut the floor around the cabinets and put the molding on, and call us when you have everything. This was in the dead of winter I was suppose to do all this. I paid over 4000 for the floor and another 6000 for the cabinets which are not wearing well at all. I feel taken advantage of, and feel I really wasted my money. The floor looks terrible and I am so disgusted it has taken me months to even write this review. It looks so bad I hate to have anyone at my home. Never again would I buy anything major from your store. Total disappointment.

Two days passed, never received a call, so I went to the store in Garner and was informed that it was not the Garner stores responsibility to build my fence, but rather the Lowe's store in Northwest Raleigh because they got credit for the sale. I contacted that store and they said they were not responsible because they didn't measure and sign a contract with me. That day I called the corporate 1800 help number, received more apologies and was assured they would fix this.

October 19th I emailed Lowe's CEO Mr. Niblock, relaying my frustration with Lowe's and requested his assistance. The following day an executive assistant contacted me and again apologized and said Lowe's would make this right. The gentlemen did call me back and informed me that I needed to be patient, because the job was only put into the computer 5 days ago. I again informed him I signed a contract on 1 October, at which point I was informed that I had the option of waiting for a contractor to be assigned or to request a refund, which is what I did. I had long been a dedicated Lowe's shopper, but after this experience it will be a very long time before I shop in Lowe's again.

One claim the Lowe's manager made in regards to our cabinets was that we made numerous changes to our floor plan which created confusion, which then led to the wrong cabinet being made for our cook top. We only made two changes to our cabinets that had NOTHING to do with the cook top. One change was the style of doors on a section of cabinets and the second was to swap the refrigerator and double oven locations in the kitchen. Another claim in regards to the cabinet for the cook top was that Schuller only made a top drawer cabinet for the cook top. This is incorrect. There are several options. There were only three visits made to Lowe's for our cabinets. I don't think this would justify several changes being made to our floor plan.

No actual floor plans (measurements) were ever given to us by the Lowe's designer until AFTER the final paperwork was signed. When I asked for it (to ensure everything was correct) the comment was made that it was against policy. Common sense tells me that someone would want to verify that ALL information is correct BEFORE signing FINAL documents. If Lowe's is so worried that someone will take the plans and go elsewhere, then I would suggest a deposit. It was a HUGE risk on our part to sign final papers with the assumption that your staff didn't make any errors. I contacted Lowe's and sent pictures (while still in the box) of our cabinets that had shipping damage. Not one phone call was returned. I then called a few days later and the rep stated the replacement cabinets would be delivered to Lowe's in 7-10 days (it took 22 days).

We went to install our microwave and the door will not open because of the area being tight and the door sits right up against the wall. Per our plans, our cabinets were supposed to start at the wall. Lowe's knew every appliance that was being installed. We not only purchased them from Lowe's but we purchased them at the same time as our final cabinet appointment. If their designer doesn't know to put fill next to the wall, then they may want to educate. Another comment made by the manager at Lowe's was that our cabinet installer should've just moved the cabinets over to make room against the west wall. A little side note nobody wants a gaping hole and a designer should know to add fill to the design. Our installer (who by the way has installed cabinets for Lowe's numerous times in the past and has been doing it full time for over 20 years) followed the cabinet plans that were printed by Lowe's.

I called Lowe's October 10, 2016 and told the rep to order the fill so that we could get the microwave area fixed. I would need enough to add to both sides of the window. She stated she would call me back and never did. I get to be the one who forks out the money to have the entire top row of cabinets moved because Lowe's did not add fill to the design. I also get to pay someone to change the cosmetics of a cabinet because the designer put a top drawer in the cabinet stating it would work (NOTE: we had to cut three cabinets to get the cook top in and the drawer is now a face plate). In addition, our kitchen sink and faucet was never shipped with the order.

If you look at my Lowe's account, in the past two years, we have spent over $30K with Lowe's. We still have paint, railing, flooring for a 3600-square foot home, two bathrooms and the laundry room to finish. I believe I will take our business somewhere that knows the meaning of customer service and someone who will stand behind their work. Mistakes happen but Lowe's will not own up to flaws in the cabinet design and they have horrible customer service.

After fighting with the manager they was going to come out on Thursday Oct 20, 2016 to look at it. Well I had to cancel, going to see my doctor but I need that washer. Right. And they called me on the 19th and told me it will be the 25th before they can come look at it. LOWE'S I have always bought everything from you but never will you get another dime from me if you don't get your act together.

Two weeks later I got a call from Lowes notifying me that they had never even ordered the jambs and that they would have to order them again and I would begin a wait again. While all this was going on I could never get anyone from that department to answer the phone. I had to keep asking the operator to put me in contact with the store manager to ever be able to talk with someone regarding the problem. Neither the department worker, the department manager or the store manager have been able to get my purchase correct and none of them seems to care. I'm still waiting for the jambs at this time (six weeks time lapse). It's just a matter of time until Home Depot builds a store here and when that happens Lowes will lose a lot of customers.

Customer service at the stores are a disaster. Nobody knows how to be polite and assist clients. They just transfer the call around to different phones in the store where you get bounced around and nobody picks up. When calls get bounced back to the person (or idiot) who originally picked up, you'd hear the phone get picked up and then a click as she hangs up. Calling the stores are a complete disaster.

MY BIGGEST COMPLAINT is ORDERING APPLIANCES with Lowe's. First, I bought a refrigerator for my new apartment. Ordered online. Receive notification after order is placed that item is backordered and will not be in stock for 3 months. Second, bought a gas stove. Order is pending for a few days and I get a call from their delivery service XPO. XPO says, "We're coming tomorrow at X-Y time". I take off of my normal business hours full time job to wait. XPO calls and says, "We're 15 minutes away, but did you buy a refurbished item?" The call went to ** after that. Told them to take it back.

DO NOT BUY APPLIANCES FROM LOWE'S. I ordered a washer/dryer/stacking kit for my new apartment. After a week delay I get notice that my item can be delivered. XPO calls again and says it's coming tomorrow X-Y time. I take off work. I call XPO after the delivery window since they didn't come. XPO says, "Didn't Lowe's call you?" The delivery was cancelled and they need to reschedule. I call them to complain to ask if they think having us sit at home all day for nothing to happen is a joke to them. The idiot on the phone said, "You can get someone else to sit at home." After another wait, the store says they can't deliver again, cancel due to elevator not working. Things are getting ridiculous. I complain again and finally the order is delivered after much heartache, vacations days lost at work for no reason, money and time for having to do laundry outside. Just a complete disgusting experience that I can't put into words here.

I've never had a worse customer experience with ANY COMPANY IN MY LIFE. I used to love Lowe's. I gave them my first chance at all my business for my home furnishing. I still have things to buy for my new place. I'm under 30 years old and have lots of time in my life to spend money at home improvement stores and will definitely be getting new homes again in the future to be furnished. They potentially could have made $10-15k in sales from me just this time around. Customers don't remember just average experiences, but they definitely remember the amazing or horrible ones.

I work weekdays and the store doesn't do late deliveries so I had to wait 3 weeks to get it deliver on a Saturday. First, they tell me that my units are going to be deliver between 1-3 pm. Awesome. Then, I get an early call that morning as I am out of my home because I don't have to be home until 1 that the delivery is going to be done earlier because there were some cancellations So now the delivery is at 10 am...and they call me at 9 am. I'm not home and I'm far from home, but cool, my friend is home so I figure she could let them in.

The third party that Lowe's has a contract with delivers the washer and dryer and the folks doing the delivery realize the STACK KIT and flexible dry bend for the STACKABLE WASHER/DRYER unit are missing. The delivery people don't call me. They instead tell my housemate they can't install it and leave the washer and dryer IN MY LIVING ROOM. I get home and I call the store because what the heck? And they tell me that while I did buy the flexible dry bend and it must have fell off the truck or something that I didn't pay for the STACKABLE KIT. Again, I went to Lowe's and purchase the units and asked for delivery/installation because I don't know what are the things needed to install it.

I assumed all the hoses and things the salesperson told me to buy for the unit were all that was needed. I tell this to the store manager and he tells me that the person that sold me the units doesn't normally work in that department so that person wasn't aware that a stackable washer/dryer that's going to go in a closet type space needs a stackable kit. That's the store excuse. Now, I asked the store why the delivery person felt compel to leave a washer/dryer in my living room and not take it with them...and I was told if they had taken it with them that it would have been a cancellation because the store can't hold units until they can order me the stacking kit needed.

I called customer service and they say there's nothing that they can do. That they can order the kit that's missing and the flexible dry bend would be order to but the store would reimburse me for that one because I had already paid for it. Once they order the kit then I have to wait for it in the mail and then I can reschedule installation. Now, I'm not sure why this seemed like an acceptable response. Is not like I'm the one that made the mistake. I told the customer service rep that this wasn't acceptable because I had already waited 3 weeks for the delivery and that it wasn't my fault that Lowe's salesperson sold me a unit without all the things that were needed for the installation. I asked the rep if she could transfer me to her supervisor to which she did. The supervisor called the store and same result.

So I asked if I speak to her supervisor to which she said that that was it. No one above her. Somehow there is a higher level of customer care beyond the regular 1-800 Lowe's. There's the executive customer service number 866-284-8989. I was transfer to that number and I was getting the same response, but then they agreed to send someone to move the washer/dryer to my garage at no cost the next day and that they wouldn't charge me for the kit, because you know all the hassle I was going through. I was on the phone with Lowe's for 3 and a half hours on Saturday...and the best they could do was send me a $40 kit? I PAID 2000 for a washer and dryer believe me a free $40 kit was not worth the 3 1/2 hours on the phone with all levels of support at Lowe's.

Sunday came and nothing. No one showed up to pick up my units. The person that was coming to move the units said they called (although there was no voicemail) and then they said that they showed up to my house and no one was available. THIS IS TOTAL BS. I've been home all morning and no delivery truck was ever in front of my house and no one knocked. So I just spent another 2 hours with Lowe's. The person that was assigned to my "case" was off today and the first 2 times that I called the reps said there was nothing that they could do and they transfer me to Janet's voicemail (the rep who had promised someone would move the units to my basement). I called again and on the third trial, Sara another rep was able to call the store and get someone to come back and move my unit out of my living room.

Unfortunately, Sara wasn't able to provide me with a time of when they could move the unit and stated that I could reschedule for Monday. I work during the week so this is no good for me since they can't come after 5. Sooo here I am waiting for someone to move the washer and dryer out of my living room. They might show up or say that they did like they did this morning. Who knows. Worst customer service ever and worst shopping experience ever. The nature of Lowe's is clearly a focus on sales, poorly trained employees who probably have sales quotas to fill which is why you have someone who knows nothing about washer/dryers just pushing whatever.

I get that the salespeople are not professional installers but if a customer is buying a STACKABLE washer/dryer for a closet and installation is included why wouldn't you also sell the STACKABLE KIT...and why does the store manager think that having sales reps that don't know products is a legitimate excuse? If the sales person had told me he sells plants and everyone that sales washers/dryers was off I would have not bought it that day and come back or gone to a diff Lowe's or gone to a diff store...I'm very disappointed and I really wish I hadn't gotten the store card because I know for a fact I will never set foot in another Lowe's again.

Lowe's contracted with Platinum Factory Services to come to my home to fix it. Platinum absolutely refused to honor the warranty and wanted to make me pay upfront, then be reimbursed by Lowe's or the manufacturer, prior to confirming the visit. They would not commit to a day or time, then when they did, gave me an 8-4 p.m. window. They then called to let me know late in the day that they could not commit to this window, and wanted to come to my home the next day, for the same window. They also asked for cash upfront. I committed to provide cash upfront and they asked how much. Then they couldn't commit to the window anyway. It just was a bad experience.

To shorten the story, I wrote Lowe's home office and they would do nothing. The manager never apologized or claimed responsibility for the mistake. Lowe's would not let me have the refrigerator at the $2098 price which was advertised. Basically, they just told me to go away that they were not going to do anything. If my wife had not found the missing price tag, they would have sold it for the price shown. Neither the store nor the home office admitted the store had done anything wrong by putting the incorrect price tag over the appliance.

On three separate occasions I was told the price of the refrigerator was $2098. I have bought all of my appliances from Lowe's and always bought the warranty plan. However, after this experience I have made it a point to never go into another Lowe's and tell everyone who is interested in buying appliances to go either to Home Depot or Sears because Lowe's has the WORST customer service of any retailer I have visited. Then I tell them the entire story of what happened to me and on several occasions it has influenced them to buy elsewhere. And I tell everyone who reads this post, do yourself a favor and before you buy an appliance, go to Home Depot or Sears where they DO believe the customer is important and DON'T BUY AT LOWE'S!!!

I went back and forth with them about how it isn't my problem the fence company didn't bring jackhammers and then called 2 local fence companies who bring them and expect to dig through hard rock as part of the installation. Who would of thought you would need to dig through rock to set posts? Needless to say my fence was shortened 12 feet because Lowe's refused to work with me to remedy the situation.

I contacted the Better Business Bureau and within 2 weeks my fence was pushed back to the original spot at no cost to myself and that 2 day jackhammer job took about 2 hours. Hmmm funny how that worked. Everything was okay at that point for about two weeks and then my gate latches sunk and needed to be adjusted by the installer, not big deal, I figured there'd be a little settling and it was taken care of quickly and efficiently.

Another month goes by, August/Sept. 2016, now and it was rainy and windy outside (25-30 mph gusts). I let my dogs out and noticed my one dog go to the corner of my fence. I walk outside to see why she's running and see 2 panels completely falling apart and detached from their posts. My dog got out of the fence and I had to chase her down. Luckily no cars were around and I was able to run after her and get her. I then had to spend a half hour putting the fence back together as best I could, as it was loose.

An hour goes by and it fell apart again, so back out in the rain and wind. I went to put it together a second time with duct tape. Lowe's came out within 3 days to look at it and then the installer came a couple days later to drill a screw into it to hold it together -- apparently they forgot to reinforce it upon installation. Unreal. After this the latches again shifted and both had to be adjusted and then a hinge on one of the gates broke and they had to come back and replace it. The fence is 3 months old and these issues are ridiculous. I can't wait to see what happens next.

I asked for compensation for all the days I had to leave work early to be here to ensure the repairs were done etc. I was offered a 100 dollar gift card for 7000 dollars worth of garbage. The woman I was dealing with at corporate would not give me her bosses information to pursue compensation any further. I'm not being unreasonable and asking for a free fence. I want something back for all of the trouble however and 100 dollar gift card is laughable. I'll be calling back and pursuing this with another Lowe's rep and see what happens. I will be a Home Depot shopper from this point on and never use Lowe's again for any home installation project again.

Service with them has been a combination of damaged goods, incorrect orders, orders that have "mysteriously" been lost, delivery men that didn't even have the proper tools to reverse the doors, and a store manager who repeatedly ignores my calls and emails. I even complained to their customer service dept. and was dismissed with a scripted comment indicting that my only option is to live with the defects and just deal with the broken fridge till the company they have contracted to do repairs shows up!

So I call American Express and tell them about the unauthorized charge. They say I have to wait the 8 days to see if it is returned to my account. I wait the 8 days and Lowe's completed the charge and took my money without permission even after they said they were putting it back on my card. So now American Express is Disputing it for me another 10 days for this then when I win it will be a while before I get my money. I'm not in the business of loaning big companies $354.73. All I can say is if you charge there keep an eye on your account because I doubt I'm the only one that this is happening to. I will update this when and if I get my money back. I will add the receipt for the 1st transaction. I don't have receipt for the second charge because I didn't authorize it or sign for it nor did they swipe my debit card. I do have my bank charges and it shows exactly what they did.

It hits 7 pm so I called again and they told me that their truck was already back in Syracuse and that I won't be receiving my items tonight. They transferred me to a manager of the delivery team which wasn't any help. He was rude and talked over me. I called the customer service number again and they told me it'd be here at 9 am the following day. I'm highly disappointed since this is my first experience actually purchasing appliances for our new home. Lowe's was highly recommended and I'm questioning as to why? I spent a good chunk of $$ here for them to treat me in such a way. If it allows me to later edit this I will include my receipt.

I went home and called their corporate line 4 different times before someone finally called me back. When Sunny did call me back she listen to my story and said she couldn't believe they didn't offer me at least 10%. She told me she would get to the bottom of this and get back to me with answers. Her answer is Jose said it was only 3 days so he will throw in $50 more dollars to make it 5%. That's great that someone on their management team can't even add no carpet from Monday nigh to Saturday afternoon is 5 days not 3. And I love their way so show their appreciation for their customers is to negotiate low and work their way up. This was a horrible experience and I will write a bad review on any page that will let me. Do yourself a favor and don't shop at Lowe's.

The lady behind the counter, this time a different one of course told us that we need to call the repairs department and they would send out a technician to our house and then only we would know what can be done with the machine. Are you kidding me??? First of all, I haven't washed my clothes at home because of the faulty dryer at home and I have 3 teens, my husband and I. Second, it's not easy for us to take the big heavy piece of machinery back & forth just like that. And third, it was the store customer service person that gave us the wrong info.

I got mad and called for the manager of the Douglasville, GA store. I explained him what happened and he tried to tell me that there was nothing he could do, we would have to call the customer repair department and they would take care of it. I told him, "had it not been for your not knowledgeable customer service rep, I wouldn't have brought my dryer to the store today." He just wasn't ready to put the blame on any of the store people. So I got really mad now and asked him for the corporate no. Guess what, the phone no. he gave me for the Lowe's corporate office was wrong!! Surprised?! I was not. This shows that even the company's managers do not care about the customers nor the company that they work for. They don't even have the right headquarters contact.

Even after getting on the phone with the corporate, the lady over the phone did not bother to understand my problem and gave me the same runaround. Anyways, I'm just pissed to the max, and this is the last time they would ever get my business, that's for sure. People, I'm telling you, Home Depot is a far better company when it comes to customer service. It might not be the best, but far superior than Lowe's.

Mr. ** tried to convince me to accept the gates I'd originally ordered. I refused, telling him that I would gladly pay the 50 dollars, and if he'd done the change order like he was supposed to, this wouldn't have happened. So...he had the installers use the 2 four foot gates that were on hand to create the back gate and order an additional gate for the front. By then, my existing chain link fence had been removed. Originally I'd had someone lined up to remove the fence for me, but that fell through. I asked Mr. ** how much more it would cost to add removal and disposal. $450 more. I had no choice but to agree, as the installation date was already here.

Instead of removing the posts, the installers cut them at ground level. My husband could have done that himself! I was then left with metal-lined holes in the ground, along with the remaining underground concrete. How can I plant grass and shrubs over that? I paid for removal, and I expected the fence to be removed. Since all the parts weren't available, they had to halt work and special order the additional gate and pergola parts. They blocked the gap where the front gate should have been with a section of fence. After they left I noticed multiple gaps in the fencing because I heard the familiar bark of my dog from the street. I'd let her out and she immediately escaped. She weighs 2 pounds. She never escaped when I had my old chain link fence. So...my husband inspected the yard and used old boards and bricks to block the spots where she could possibly escape.

The installers didn't leave my yard in good shape. I have a 4 year old and a dog. They left a saw blade in the yard. They left a Red Bull can in the sink of my daughter's playhouse. They left packaging from the fence components in the yard. They left the dirt and rocks they dug up when installing the fence posts behind. The dirt in the front of the house is heavy with slate. They spread that dirt instead of removing it. How is my grass going to regrow through slate? The pieces aren't big enough to pick up, but they're big enough to ruin my lawn. The yard on the longest side of the fence is higher because they spread the dirt instead of removing it. They also left behind large rocks that they dug up during installation.

Then...I noticed that one of the fence posts in the front of the house was cracked from top to bottom. Why would someone even install something like that? When I called, the Lowe's manager tried to convince me that it was "a natural variation in the wood." even after I emailed the photos. How insulting. $5,500 for a fence and you try to convince me to accept a damaged product!

Anyway, I was promised that the missing fence parts would arrive in 2 weeks and the installers were scheduled to return then. 2 weeks came and went with no delivery. The installer called to cancel. Meanwhile, the manager never called to inform me of what was going on. Why the delay? I called. I was promised the gate would arrive on September 12. Nope. No gate, no update from Lowe's. At this point I was promised a call from Dave **, the Market Director. He had someone call on his behalf on September 15. I listed all my concerns and was promised installation the following Friday.

The next week the installer called to schedule. I told them that I was promised installation on Sept 23. They said no, they couldn't. It'd have to be the next Friday. I'm a teacher, and purposely scheduled this work for the summer, when I'd be home. At this point, the work needed to be done on a Friday because I'm back to work and that's the only day my husband would be home to answer any questions the installers had. On Monday I spoke to a woman at the fence company and gave her a list of everything that needed to be resolved. So now it's Friday, September 30. I've had no front gate for approximately 3 months. The new gate and pergola parts arrived yesterday.

The installers came today. They installed the front gate and pergola. But when I spoke to the Market Director's representative and the fence company I asked them not to install the hardware they'd shipped on the front gate. It's the same kind that's on the back gate - a flat lever that you push down. That's fine for the back utility gate, but not for the entrance. They installed it anyway. Now it needs to be changed and there will be additional holes in my new front gate. They botched up the repair of the gaps under the fence. They lowered a section of the fence so the dog can't crawl under.

Now the top of one panel is 3 inches lower than the adjacent panel and the rails facing my yard aren't lined up. There's still gaps at the bottom where the dog can get out. In fact, the front gate is approximately 4-5 inches off the ground. My dog will easily escape. These installers knew when they were here in July that they couldn't leave gaps like that. They saw my dog. The installers replaced the cracked fence post. But it came right out. They hadn't cemented it in. In fact, there were tons of leftover bags of cement. They didn't cement the pergola posts in. Those posts are going to rot, just stuck in the ground like that. I need them to come back and cement every post I to the ground. Also, am I getting credit for the unused cement, panels, and posts? The project manager is supposed to know how much to order. I shouldn't have to pay when he doesn't know how to estimate a job.

The installers also installed the drop bar on the back gate today. When they left the last time they used a piece of rebar as a substitute. But...the back gate is still not even. That was on the list of things to fix and it's still not done right. Oh! And...at the time of the contract signing I was promised a 200 Lowe's gift card. Mr. ** gave me the rebate form and receipt. Said to mail it in. Several weeks later I got a letter from Lowe's. They denied my submission. Said I didn't make a qualifying fence purchase.

So I now have an expensive fence that is uneven, has posts that are going to rot, and doesn't keep the dog in the yard. All this after several months of headaches. I wish I could just have you take your fence back. I am beyond angry discouraged. My husband and I bought this house knowing we'd be making improvements. This is the first of many projects. We need windows, gutters, kitchen counters and cabinets and several other jobs done. We won't be hiring Lowe's.

Went to the store today and was told the door came in and installer has it. Feel it is the case of the missing door. No one has it and no one will call me. Supervisor said Lowe's just sells the install and does not get involved. So I paid for a garage door that appears to be missing and no one will help get to the bottom of it. Installer won't return my calls. Lowe's says they are not involved and the door never goes to Lowe's. Now what? I want a refund, but the contract says I have three days for a refund, but it also says two weeks on the door. I don't have a garage door yet and after reading all these other reviews, I regret ever trusting Lowe's to do the job. I paid Lowe's for the door, not just the install. Supervisor was rude and unhelpful.

Needless to say, another 4 days later, we still had no estimate, the representative from Lowe's was very nice but did not know what was taking the contractor so long. We told them forget it we will hire someone else that actually has time to do the job and to just give us our $45 back because they were not even able to get us a bid on the job. The next day, they produced a bid, a very overpriced bid. 35-40% higher than the other two bids we got (for free!). I questioned them about the high cost of the job (we were purchasing linoleum?!?!).

The Lowe's representative offered to have us talk to her manager, another 3 days went by (and in the meantime we had another company install the flooring) and the manager apologizes but is adamant that the fee for getting the quote is NON-REFUNDABLE no matter what. Our project was stalled nearly 3 weeks messing around with these people, what a waste of time. That is fine, we are only out the $45 but thank God we had the sense to cut our losses and go with another company.

We've called customer service and a little was done but not enough to make us happy. This has been the worse experience of our life, we have a kitchen that looks like it was thrown up, there's areas where you can see that cabinet are going at a slant, the screws that's holding handles that we do have are so sharp that when doors are shut they're scratching up the cabinets. My one set of doors are so small you can hardly put anything in them, sharp edges of screws that hold cabinets together was not cut down, like I was told they would be. I have black marker that was put on very messy around grooves of cabinets that I'm still working hard to try to get it off, my husband and I ended up having to put our refrigerator in and light up in kitchen cause we kept getting excuses on why they couldn't come out.

Needless to say our dream kitchen turned out to be a nightmare and instead of people walking in and saying "wow", they're pointing out the things they see wrong and saying "sorry, we know where not to go". I can honestly say if I had the money I would have this kitchen ripped out and someone else replace it. After I looked at reviews, which is what I should have done here, had I done that Lowe's would not have done my kitchen. It's sad that the only thing in my kitchen that I'm proud of is my countertops, the glass in my top doors, the light we put up and my new appliances. This was a very expensive lesson learned.

Installer arrived Monday 9/12/216. So, not only did he have to deal with the wrong molding he also discovered they ordered the wrong color Transition/Stair molding from the manufacture. ARE YOU KIDDING ME!!! It took 3 days for someone to bring out the quarter round only to find out it's not a color that matches our existing baseboards. Back to the store those go. The Installer offered to go pick up new molding and stain himself. I learned Lowe's does not carry all the materials needed to complete a flooring job. New transition/stair molding was ordered and that took another week. Installer came back out on 9/23/16 to finish the job. He did a good job on the flooring with the exception of where the molding and stair rail meet at the top of our stairs.

We also had quite a few nicks to patch up and paint on our walls. I should also mention we ordered carpeting from Home Depot around the same time we ordered this flooring from Lowe's and we have to push them out 3 or 4 times. Had Home Depot carried this type flooring we most definitely would have gone though them for the entire purchase. So it took 7 weeks from start to finish. UNACCEPTABLE!!! Will never step into a Lowe's again.

I simply told her to not worry and just forget about the small amount. However, I am extremely upset with the way it was handled. The Supervisor to the very least should have credited me with the difference or offered me to take something of equivalent value, and apologized for my inconvenience because of a mistake on Lowe's part. You need to train your workers appropriately so that you NEVER should rob your customers outright like that.

Marci instructed me to call Lowe's to make a request for the work order tickets to send the documents to Samsung along with a copy of my receipt of purchase. Samsung stated they would like to review the document for possible accommodation of the appliance replacement. I immediately called Lowe's corporate office to request the documents and was informed it would take 48 hours for the documents to be forwarded to Samsung directly. I reminded the Lowe's Associate I requested the documents be sent to my email address. It seems like they are determined to bypass, making sure I would not know what documents were going to be forwarded to Samsung.

I have made it clear to both Samsung and Lowe's of the "Lemon Law" designed to protect consumers from these very issues. The last repair today, 9/21/16 was as a result of the faulty repair done back in July by the last technician. My washer will go out of warranty on 10/12/16. I expect Lowe's is waiting for that to happen to tell me the appliance is out of warranty and there is nothing they can do about it. All I am asking is the washer be replaced due to the apparent faulty machine I got. I purchased a high end appliance and got a piece of junk and paid top $$.

After a minimum of 10 phone calls or visits to the store (which I am now documenting carefully), each time I'm promised that someone will contact me THAT DAY to schedule replacement of the appliance or review the wiring installation. Management at that store has made that promise to me FOUR times. Not once has that happened. I have never received a callback. This began in early August. I have not had a working oven in my home for three months now. I am selling my house and am quickly approaching crossroads with this problem. I can't sell my house without a working oven. So do I yank the oven out and get someone else to put a working oven in? That would certainly require that I sue Lowe's after the fact. If I don't get some resolution by the end of September, Lowe's will have left me no choice.

Our carpet was finally installed at the end of June. We had some damage to an upstairs wall that was not brought to our attention and we had to contact the store. At first we were told that the installers were not liable for any damage and there would be no repairs. After several days, we were contacted by the installation team who sent someone over to repair their damage. Our hardwood floor was finally delivered to the store and then delivered to our house. It was unboxed and placed in our eat in kitchen. It sat there for 10 days. On the first day of installation, it was determined that the wrong flooring was sent, but that Lowe's would eat the cost of having the flooring glued down rather than what we ordered was a click product.

We decided right away that we wanted what we had originally ordered. Lowe's then had the original flooring salesperson contact us to tell us this was a better installation and that Lowe's was being generous in their offer to eat the extra cost. We stuck to our guns and insisted on the original product. Lowe's then would not order the correct product until, at their convenience, they picked up the incorrect product. They picked up the product and ordered the correct flooring. The new flooring came in and again had to sit in our kitchen for 10 days. The catch on the installation was that we were put back in the rotation for waiting for the floor to be installed.

At this point we were ready to pull out of the whole deal. We stuck with the incredibly frustrating process and our new floors were completed on August 29, 2016. In all of this, we never felt like anyone at Lowe's apologized to us and we never felt like we were treated fairly. Early next year we are planning on a kitchen makeover and Lowe's will never get my future business. I work for a customer-focused company and I know we would not be in business if we treated our customers the way Lowe's treated us. We also contacted Lowe's corporate office about our experience and they promptly sent the complaint to the store where the assistant Manager was rude to my husband when he said, well all those complaints just come back to us. There ought to be a better system for handling customer complaints... kind of like letting the wolf guard the hen house.

Basically AGAIN no notification the night before the day of delivery. So I called to find out where my grill is, and was told driver has 23 deliveries to do the day of my delivery, cannot give me 2 hour window delivery. I do not know at this time when I will get my grill. Good thing I did not purchase something I need soon like refrigerator or washer. Never buy another appliance from Lowe's again.

We are doing a $75K+ home remodel thinking that Lowe's is a reputable company. We paid the $75.00 to have 3 people; Lowe's project specialist, the contractor that does the installation contracted through Lowe's and really not sure who the other guy was... came out to our home to go over what we wanted done. They took measurements, we picked out cabinets and countertops, etc. The Lowe's project specialists said it would take about a week to provide us a proposal.

We met with the project specialist a week later at the 1701 S Havana Lowe's Store location to go over the proposal and pick out other items; drawer pulls, flooring, etc. She began with "Oh, by the way I am leaving for TX tomorrow and will no longer be your project specialist." Why in the world are we meeting with someone that Lowe's obviously knew would not be a part of our project the very next day??? She was in no way prepared for our meeting. She did everything on the fly. She threw things together just to get out of there.

The proposal was incomplete to say the least. We were remodeling kitchen, dining room, and two baths. Every page said kitchen, so we didn't know which room was which on the proposal. Line items just had vague descriptions and was not broken down in detail, including the labor. There were numerous items that we discussed while the 3 individuals were at our home that were not even on the proposal. We had no idea what we were paying for in labor for which room.

We were assured by the PSI Coordinator that himself and the new project specialist would take over our project with no problems. What a joke that was. I emailed the new project specialist and the PSI Coordinator requesting a complete and professional proposal to be emailed to us with a detail breakdown of materials, goods, and labor. We were also made aware that the old project specialist did not save the numerous changes we made while meeting with her at the store, therefore, new plans would have to be re-designed. I spoke with the Manager of the store via phone on 9/1 and discussed our dissatisfaction of the lack of organization and incompletion of the proposal. She assured us that our home remodel would be a high priority going forward and apologized.

The PSI Coordinator promised via an email on 8/30 that he would have a revised and complete proposal to us by 9/8 "or" let us know where they were in the revised/complete proposal stage on that date. As of 9/13 we didn't hear from anyone regarding the revised/complete proposal. I emailed the PSI Coordinator how upset we were that we have not heard from him or anyone else since 9/1 and that he had promised us a revised/complete proposal on 9/8. I noted, at this point our patience had run out and I requested a refund of our $75.00, as they obviously didn't need our business of $75K+, and we certainly weren't interested in doing business with a company that can't even provide a professional and complete proposal.

I can't imagine what the actual remodel would have been like if they can't even provide the first stages of a proposal. As of 9/14 still have not received a response to my email from the new project specialist, the manager of the store or the PSI Coordinator, so I called the Manager of the store with our once again dissatisfaction, and this point absolutely disgusted by every individual that was supposed to be working on our home remodel project. She said she was not aware that the new project specialist or the PSI Coordinator had not been in contact with us regarding the revised/complete proposal. She obviously didn't follow up with the project specialist or PSI Coordinator for 14 days to make sure that what they promised was done. No one there does what they say they're going to do.

I have never dealt with such incompetent individuals that are supposed to be professionals at their jobs. I will let anyone and everyone know to never use their services at that store. BEWARE!!! They have wasted a huge amount of our time, as we now have to start all over with another company. In hindsight, this was a blessing in disguise, as we were made aware very early on in the process that they don't need our business and we certainly do not want their less than incompetent services. Shame on Lowe's for having employees that do not care about their customers enough to even communicate professionally with them. We are in the process of finding a "reputable company" that wants our business!!!

Gave it to gentleman who we were dealing with about kit, looked it up on computer, could not find number, said he has never seen that item. Told us to call person in other store for correct number. Frustrated we decided not to bother. As we reached door gentleman comes to us says he found item. Sent us back to counter discussion with clerk why he did not come and do it himself. Told him to ask the person himself as we had no answer. It appears to be in the DNA of Lowe's employees to redirect customer with problems to someone else as you keep being referred from one employee to another. No one wants the problem. Bought two tins of paint, went to cashier who had a problem on the computer with the items bought. He calls another employee who resolve the matter. We note our wrong e-mail address on computer and point it out. Lady says he will change it.

Cashier says to her "no you change it". She says "you change it", he replies "you are the boss change it". She changes it in frustration. We pay and leave never to return to a Lowe's. Will close account after paying off amount owed. Home Depot have their ticket with service. They are terrible. Oh after pointing out they delivered the washer and dryer to the wrong address (which we had to move ourselves) we asked them not to make the same mistake. When sending to install them went over right address with them. Well would you believe they turned up at the wrong address again. They argued with their dispatch for nearly half an hour before they got some new order to go to the right address. Never, ever again dealing with Lowe's. Poor service and sending their customer around from one staff to another is ingrained in their DNA.

And furthermore, why would you promote a BOGO rebate and not even provide the offer you listed? After a long phone call with customer service, I finally was promised my $44.98 rebate. I'll be shocked if I actually receive it. The best part is, I get to wait another 6 weeks after I've already waited 3 months!! Whoever is in charge of Lowe's marketing and promotions needs to get it together. This is beyond absurd and clearly no one knows what they are doing. Do not promote a deal if it doesn't in fact exist or if you are going to make it close to impossible for your clientele to actually receive it. Word of advice - skip the Lowe's bargain. Just go to Home Depot where the employees actually know what they are doing.

Delivery was to be next day 9/11/16. The drivers came, the stainless refrig was too big to get in door. So while driver's still at my house, I called the store, asked for Denny, was told he was off today. So I spoke to this John ** who sold me the fridge. At first he acted like he knew nothing. I explained what happened. He just plain didn't want to hear it and said "I ain't dealing with this" and transferred me to someone else. So the someone else said he was a manager and his name was Devon. So I spoke to him, explained everything, meantime their driver is still I have these people on speaker phone. Well he said there is no Devon manager at the store so this Devon told me I can have the floor module black one but can't deliver it til next day. So meanwhile I have 8 trash bags of frozen and regular food sitting in my dining room floor.

I explained this to Devon. He just plain did not want to hear this. He said he cut the price "you can have the floor module." There's nothing else I will do so the driver wanted to talk to him I and my husband both stood and listened the driver said who are you because I don't know manager Devon he said his name is Kevin not Devon. The driver spoke to him, told him everything, and then the driver handed me the phone do to this guy wanted to talk to me. I asked this devon, Kevin whatever his name is for his last name. He refused to give it to me so I go to store. They exchange the paperwork but no one still cares that I have all this food going to waste. A employee told me to call customer care and gave me the number, so I did. When I spoke to a Rhonda she called 7 stores to see if she could get me a fridge but no luck.

People stay away from Lowe's. I will write every day about this. I cried. It's been a week. I bought a refridge, they sold me a broken one, then offer a used one. I took at my agreement. It won't fit and I get another and no delivery and food is rotting. My old refrig stopped working keeping cold. I have a 8 year old grandchild and my 87 father I care for in my home and now no refrig. Real nice Lowe's. People don't spend your money there. Go to Home Depot or somewhere else. "Managers are not to speak to customers like that and it's not about money - it's about I have no refrig in my home that works. I am calling the better business and filing a report to John ** and this Kevin ** needs fired for speaking to the public like that. I will never walk in to a Lowe's store again and I hope a lot of you public people don't... Stay Away. Take Your Money Elsewhere.

I have contacted Headquarters Lowe's in NC. Talked to numerous people... All of them passing me to the next. Finally thought I was getting somewhere with a Jo, claims person. She promised payment ASAP. It's been over a week and she never answers emails. I finally called again today, I have threatened to write reviews, stand in front of Lowe's in Cumming, GA with posters and my story. Bottom line Lowe's doesn't care about anyone. They don't care to lose my business. I am going to call 11Alive Bill Liss for help. Also Now I have to go through my insurance, who are chomping at the bits to sue Lowe's for this accident. DO NOT EVER LET LOWE'S LOAD YOUR TRUCK.

I asked for a manager, who halfheartedly helped. I was issued a credit but the item I actually wanted wasn't in the store. The Bayonne store manager suggested I try back in a few days. I asked if he could check the systems to see if the Jersey City NJ store had it. They did. I worked with a guy named Kerrick at the Jersey City Lowe's who was helpful and very good at what he does. He held the item and as he said, was waiting for me the next day. The transaction went quick and I had a delivery date.

The company that delivers and repairs for Lowe's is a 3rd party company with horrible customer service. The delivery guys damaged doors, scratched walls and tile floors. They refused to take the doors off the hinges and actually damaged the refrigerator so bad, that an immediate service call was required to fix it. I wasn't there to take the doors off for them. Lowe's told me the service guys would be there 4 days later to fix the new fridge and would arrive between the hours of 4:30-6:30. They arrived just before 10PM though and realized they couldn't fix the damaged freezer door. They were trying to bend the hinge, to allow the freezer door to open, but realized they couldn't fix the damage the first two delivery guys were responsible for. I called the Jersey City Lowe's store again, after dealing with managers, Maggy and Howard.

I spoke with a manager named Bruce this time who told me there wasn't even an order in to replace the fridge. The drivers told me they would notify the store and tell them to order one asap. I emailed customer care at Lowe's and spoke to them as well, in addition the store managers. All assured me I would hear from someone within 24 hours. NEVER HAPPENED! It was almost 3 weeks of constant emails, phone calls and lies on the part of Lowe's. No one ever called me back within 24 hours, in fact, I've haven't heard back from Maggy, Howard or Bruce at this writing.

I received calls from a district manager on 9/2/16 who assured me, the fridge would be delivered early AM 9/3/16. I removed the doors, railings on the stairway and had the outside door ready to be removed by 9am. At 11 am I called 866-881-2228 and spoke to a guy named Jonathan who told me I was scheduled for 1:30-3:30 PM. He could care less about what I told him the Jersey City Lowe's managers told me. The drivers showed up at 7 PM. I had everything removed and ready and the move went good.

I would not deal with Lowe's in Jersey City NJ again if they offered me 50% because the shipping alone wasted so much time. They even showed up the day after my fridge was declared ruined to take it back. Keep in mind this would have left me without a fridge and that the Jersey City store didn't even order a new one. So, if I allowed them to take it, I would still be waiting on a call back for a store order that was never placed. Lowe's must not pay the employees well because they have no concern for their customers. None of the managers I have dealt with kept their word. None! The third party company also does appliance repairs for them as well as delivery. If you deal with them, do not make plans. The drivers were always running late and despite store manager and customer care involvement I was left waiting again for an entire day for these people. The store didn't care, the 3rd party reps answering the phone didn't care either.

This was the worst buying experience I ever had or heard about. I sent well over a dozen emails and spoke to people at all levels within Lowe's. In the end, it didn't matter. I wasted days off from work and an entire Saturday waiting for them to correct the damage they did to a brand new item upon delivery. The initial delivery guys said they don't hook up water, the store says they do. The initial delivery guys said they couldn't balance the fridge or slide it again the wall either. The store and receipt say they should. They didn't even attach the plastic toe tap piece at the base of the fridge because the freezer door was out of place.

I suggest avoiding Lowe's in Jersey City and its third party delivery service at all costs. In fact, I would all together avoid Lowe's. The Bayonne store was going to knowingly deliver the wrong item and make me return to the store again because the fridge was already on the truck. Horrible experience all around. Learn from my experience, please.

Original Review: Sept. 1, 2016

About a month ago we purchased a microwave at Lowe's and had it installed. The sales women was told it would need venting, no problem. Well here it is nearly a month later and it's not vented! We have talked to at least four or five different people. ALL said they look into it and call us back. Not one call back. I think this must be COMPANY POLICY to ignore customer problems they don't want to handle. You'd think at least one person would call back unless this is their company policy.

On the bottom of Lowe's Detail Expectation Sheet it states "For reliable, professional installation service offerings at a great price. Lowe's is your best resource. We contract with experienced and professional independent installers who meet or exceed the highest professional standards in the industry." I have to disagree with that statement. A customer's time is also important, and for Sherry in Installation Sales at the Elizabethtown, KY store to be so uncaring and rude towards resolving a customer issue is unprofessional, inefficient, and unsuitable. Lastly, I informed both the store and the contractor that if they were not here within the hour to not come at all. Instead of trying to resolve the issue at hand, Sherry's only comment was we will refund your money. My family has spent a lot of money with Lowe's, and they may have lost a lifetime customer.

Informed day 4 will still not be complete if inspection not done b/f 2 pm so plan on Day 5. Repeated calls to Lowe's were generally unanswered unless I repeatedly followed up. Subcontractor Stuller Power Solutions rep Olivia was unprofessional & laughing that I was upset with lies and long delays. DON'T USE LOWE'S OR STULLER FOR ANY INSTALLATIONS.

As of this date, I am yet to receive the windows, much less have them installed. I've talked to so many people I quit counting. I never believed I could find an organization with worse customer service skills than Comcast Cable, but Lowe's has succeeded. It is no wonder people are flocking to Home Depot in droves. If you order something from Lowe's - especially windows - let the buyer beware!

There were problems from the start. Lowe's contractors left scattered wood and metal trash all over the house and did not remove it till we complained. Much of the work was poorly performed by their sub-contractors and needed redoing. They turned up the heat for themselves and left the windows and front door open at the same time.

Lowe's inspected the work when the contractor said it was finished and compiled a list of 31 defects that had to be addressed. The contractor made a half-hearted effort to correct the problems. Many defects remained. By that time we were forced to hire a licensed home inspection company costing us an additional $400.00 to inspect the work done by Lowe's. The report sums up all the problems: "It is our opinion the project was poorly managed and executed. There appears to have been limited oversight by Lowe's and the local authorized authority. Considering the items found during our time on site, major concerns as to the safety on the installed items exist. This includes but is not limited to the electrical, cabinets, safety bars. It is recommended at a minimum the shower safety bars installation be confirmed as to meeting manufacturers specification."

It should be noted that this was a big job and cost $100,000, which had to be paid in full and in advance in order to get the work started. We trusted and believed and were taken advantage of - very, very, sad. After 6 months of constant aggravation and delay the work they say is completed and final walkthrough is September 1, 2016 - this Thursday. It is hard to understand why a nationwide firm of Lowe's standing would jeopardize their reputation with such an episode, especially considering our age. I must add there was one bright spot in all of this - one person - who did not only his job but others jobs as well. Without the help of Brad ** - store manager this would have ended very, very, badly.

In our location, we don't have other businesses that will deliver large appliances. So, we had to order a refrigerator from Lowe's despite the recent horrible experience. We were told it would arrive in about a week or 2. We're into the third week now. They charged us immediately. However, prior to shipment obviously. They have repeatedly told us it will arrive "today", just like they did with the washer. And every time, wrong.

Lowe's customer service was extremely rude and did nothing to assist. They told us they would call us back by a certain time and never called back once - we had to call them to follow-up each time. I am shocked over how horrible this experience was for us. We ended up telling them to come back and pick up the carpet and are going to order through someone else. I will never step foot in one Lowe's store again and will continue to share my experience with everyone I know. They had multiple opportunities to fix this issue and never once even tried!!

The second installer has been fabulous but the windows are very poor quality. The screens are very thin and flimsy and will likely last about a year. The glass is very thin and the windows are nothing close to the quality of the windows I replaced. I was contacted by Lowe's and gave this feedback, heard nothing so called the salesperson today and was told that these are their best quality windows "in this line" and "nobody else has ever given this feedback." I should have gone to Spahn and Rose or somewhere with better quality products and I certainly should have insisted upon seeing an example of the window before I paid for them. I trusted the salesperson that they would be of the same or similar quality.

As they are all custom made because of the sizing I am stuck with them but very disappointed. I will NOT be doing any more home improvement projects with Lowe's and would never recommend anyone else go through Lowe's either. The windows are cheap and very poor quality. They are not worth what I paid for them. It seems Lowe's sells products of poor quality and then pitches that they are the top of the line. It is all about the sale. Two thumbs way way down. (The one positive was the installer - he was professional, communicated with me about when he would be here, etc., on time, cleaned up, and did a fantastic job.)

Here's the kicker: Lowe's failed to show up for our agreed upon appointment with a window of 8:00 AM to 12:00 PM. I received not only has Lowe's not contacted me nor arrived during window time of 8:00 AM to 12:00 (it is now 1:54 PM) and the "diagnosis technician" has failed to appear as scheduled. I called the home office only to be told they can provide no information of the "diagnostic technician" and was rerouted to a phone number that provided a message. NO OPPORTUNITY TO SPEAK TO A LIVE PERSON, only a recorded message that stated they were on the phone with another customer and that they'd return my call. No return phone call thus far. It is 2:21 PM.

This is not the first time I have dealt with their incompetence. I ordered a rug that through a series of employee incompetence resulted in my waiting weeks instead of promised days for my delivery of a rug. When rerouted to the "warehouse" I was told by the manager that they were waiting for the delivery of that rug but provided me the opportunity to allow me a flawed rug he had in stock. He guaranteed me it would arrive in days but offered me no discount.

This is not the first time they have faulted. I received the wrong merchandise than ordered. Couple that with such poor Installation that the installer never bothered to remove plastic covering from the merchandise. Even more astounding? The technician gave me cleaning advice which would have quite possibly damaged the product. They have great merchandise. Just horrible delivery service.

Everyone from top to bottom should be held responsibility for such negligence. That includes the company itself, Lowe's Home Delivery. Let's put the pressure on them. My opinion? Choose another company other than Lowe's to purchase your merchandise. Their delivery service is reprehensible and ultimately the fault lies with the company itself and its employees. I'm not sure of my order number. I believe it's #** for the Bosch D.W #612561, Wex Dishwasher, Store 1636 Project No. 453307963. That should make my statement claim worthy. Any additional information will be provided confidentially to Consumer Affairs.

To make a long story short, I called lowe's at least 6 times, spoke to 3 supervisors, and I got a different answer every time. The last call I made I left a review and somebody called me back and again he give a different arrival date, said he would send another one out at no charge. Checked my bank account this morning and of course I was charged again for a downrod WOW!!! This has been the WORST experience I have ever had with any retailer and I will NEVER order or go shopping at Lowe's again!!! I've never took the time to write a bad review, this was BAD!!

I bought a $1400 refrigerator and the delivery guys dented in the door handles and scratched it all across the front. I told them to take it back and they refused to. I called Lowe's and they refused to do anything about it. I also went to the Slidell, LA store and asked them to fix it or replace it. They told ME to come and BUY some stuff they have for scratches so I could REPAIR it MYSELF on a brand new fridge! I don't shop at LOWE'S for some caulk or tape or ANYTHING anymore!

Now, the Lowe's card used to make the purchase has a 0 balance but the only way to get my money back was to put it on the card. After it posts to the card in 72 hours, then call them to have a check mailed to me???? Needless to say, I'm closing my Lowe's account and hopefully never have to do business with them again.

He apologized that he was late and said office would contact me. I left a message with their office got a call back and they inform me I have to wait another 10 days before I can get my dishwasher delivered. I feel like a company like Lowe's should have a better turn around time and certainly if they fail to deliver on the specified time that they would make that customer a priority to get taken care of as soon as possible. We have bought many things from Lowe's but the last few times that we have bought items that had to be delivered I have had problems with the delivery service and installation.

Now this gets even better. The service center is not an authorized repair center but contractors hired to come out and have a look at your appliance. If it cannot be repaired they have to submit a letter to in my case Samsung that it cannot be repaired. Then after reviewed Samsung will determine if they will refund you your check which will take an additional 6-8 weeks. Oh and there have been 1220 cases filed on this same washer with Samsung and not one has been resolved or refunded. I spoke with Samsung Rep who is in the Carribean and claims not to know about the complaints. So I go to Lowe's of Rock Hill and explain my issue since my washer is still under warranty and burned up on Sunday during a load of clothes.

Mike in the appliance department just stood there like a deer in headlights and then needed to call George to see if they could offer me assistance. George the store manager in Rock Hill said if I had bought the Extra Protection plan Lowe's would of exchanged my unit. Sooo. I pay 500 for a washer but to get Lowe's to back the product they sell I have to pay Lowe's an additional fee to do so. And the washer is still for sale on the showroom floor for someone else to have the same problem with. 1200 complaints and Lowe's will not back the customer because I did not pay them additional money to do so. For the 2 other couples that were considering a new washer/dryer set while I was talking with Mike, they walked out the door behind me when I left. If you decline the extra protection you are also not informed that Lowe's will not back your purchase during your warranty period either.

They are anxious to sell you, but they delivered my product with multiple pieces missing and had no interest in taking the next step in getting the needed parts on site for the contractor to complete. I was forced to make several trips jamming 8 foot posts in a small car, dropping off at other Lowe's locations in order to get the needed posts that the sales rep left off the order...

What's worse is the attitude of the entire post sale experience.... "Yes, I see an error was made by the sales rep, the delivery etc, but too bad, we will do nothing to assist other than what our policy manual states"... (Obviously not written by a US business owner). Keep in mind this is Pro Services only, and a management issue... The employees in the other retail areas, like the "Paint dudes" are awesome, and treat you like a human... Watch out paint dudes, your simple caring for customers and going beyond corporate policy might just get you fired!

Today, 29 July 2016 - Our fourth visit to the store since 24 June 2016, a Lowe's Warranty Specialist POC NAME was provided. Lowe's Customer Service employees do not have a clue how to provide service. Store managers do not want to address any issue, managers delegate to employees who have no experience. We were advised on Friday ** did not work on Friday and to come back Monday. Today is Monday and I called and was told ** is not working today and will be returning to working on Wednesday. We were told he worked last Saturday and Sunday. This situation is unbelievable. Please review and advise how we can get assistance.

As of now, 6 weeks later, we have spoken to 2 local employees, the local manager, filed a complaint with corporate, and STILL, no floors installed. I did not mention that we picked up the materials ourselves because Pergo took so long to send to Lowe's. We wanted to be sure they were acclimated to our home. That was a joke since we have had them since July 14/16. This has been an absolute joke. It's a shame these employees have to deal with this type of situation. People don't deserve this type of treatment. I doubt I will hear from Lowe's, but I hope this info helps someone. And to Lowe's: you cannot imagine how aggravated, irate, upset, disappointed, and tired of waiting we are. This is unacceptable customer service. We are going on vacation soon. I will not cancel it. But I may be forced to cancel my installation services with Lowe's. Not that they care.

The day that we returned everything, the manager told me that everything was going to be removed from my credit card and did not give me any type of receipt and he stated that we did not need a receipt because this was a building project and that our money would be returned to our credit card in a different way. From that day in May of 2015, to now, no one has returned my money to me. I tried to contact the Lowe's managers, the Better Business Bureau, but the store did not want to meet with me. I hired other people to do the job, and I can prove that other companies did the job, and also we took photos of the building material that we returned to the Lowe's company and I have the names of the managers that stated that all my money would be returned to my credit card.

The last time I spoke with the manager from Lowe's, all he stated was for us to get ready to go to court. I am looking for someone that would be able to help me get my money back, and to help me prove that I have returned all of the building material back to Lowe's. I have the pictures of the material in front of the Lowe's building, and I have photos of the mess that the Lowe's workers did at my house. The workers also acted very rude to us because they knew that English was not our primary language, and when we would speak with them, they would say that they do not understand us. Thank you very much, I hope someone will be able to help us.

Another store directed me to one aisle that the item didn't exist then went and waited for available one register available assistance and she also directed me to the same aisles again after she called someone where the item is located. I finally found the item myself which is located to the next aisle which none of the representative told me but the items were hardly stock on two of the stores visited until going to the 3rd furthest Lowe's. It is very frustrating and will not go to Lowe's again but will definitely go to Home Depot which is just few miles away from resident.

I have never experienced such poor customer service in all of my life. The only thing that was okay was the sub-contractors actually did a nice job. Lowe's installation services is a joke! This job should have taken a week and it is still ongoing after 4 weeks. I'm very disappointed and frustrated with Lowe's. I will never use Lowe's to install anything ever again!

As a result, we have been bounced between Lowe's corporate and our local Lowes store for over 6 months to try to resolve the billing issue. Upon receiving an update the last week of May that everything should be in order within 1-2 billing cycles, we received yet another bill with thousands of dollars of interest and fees, not to mention the negative impact on our credit. Lowes has not addressed our issue with any urgency or consideration for our situation. I would NEVER recommend them for any major projects or services as a result. Please do your own research and make an informed decision so that you don't have to deal with the big business that doesn't care about their individual customers.

We had to fire them and rehire our own contractor to fix absolutely everything they did because most of it was done incorrectly and we would have had major problems down the line if we left their work the way they did it. (Just an example is they were going to charge us $10k minimum for joist work in our kitchen. Our contractor did it for $2300 and did it right.) I am so overly frustrated with this company after 6 months of being without a kitchen and delay after delay due to their unbelievable amount of errors they continue to make and all the wasted money we have spent with them.

We've waited months for them to re-order cabinets that came broken or missing, just to finally get them and have them ordered wrong a 2nd time. We've waited months for our granite install, only to have them not show up or show up with the granite fabricated incorrectly. I asked them to return some charges that we had to have re-done by our contractor because their contractor did it wrong and had to be torn out and done over and they refuse to refund us and some of the refund was for work that their contractor didn't even complete. I just want to warn anyone even considering ordering anything from them or having them do any type of work on your house to avoid them like the plague! I will never do business with them again, EVER!

I followed up on July 13, 2016 and spoke with a manager named Dustin at the Gadsden, AL store and explained the situation to him. He said he would research and return my call. He did not. I called the Hartselle, AL store and the man I spoke with had no earthly idea what I was talking about. On July 14, 2016 I called the Gadsden, AL store twice and left messages for Dustin the manager to call me back and still nothing. It's one thing to not have an item for sale but I do not appreciate being lied to and ignored. I came to Lowe's with every intent of making a sizeable purchase but was treated like an idiot. If I ran my business in such a fashion I would be out of business in a few months. I will no longer shop at Lowe's.

I have called them 3 times now. They tell me it is outside of the 30 day return policy. You got to be kidding me. I spend $2200 and they think that they are simply going to come and fix the parts. Make me wait until they come for a service call, determine what parts they need and find them and then come back and install them! They must think I am an idiot. Anything less of them taking this appliance back and giving me a new one is UNACCEPTABLE! Anything less of this and I will start shopping at HOME DEPOT exclusively. I have advice for other consumers. Lowe's has terrible customer service. I have toilets and other things I need to buy. I will take my business to HOME DEPOT.

Various Lowe's representatives have visited my home more that 14 times since the initial installation. The windows have been measured at least 6 times and I have met with four different Lowe's contractors. I have had to fight to rectify an installation that left my home exposed to outdoor elements, animals and debris by windows that were too small. I have had to educate myself on window engineering and building science. The weep holes that were caulked over on installation could potentially compromise the structural integrity of my home. I have taken days off from work, rearrange my schedule to have windows evaluated more time than necessary and spent countless hours calling and emailing about my installation. Oh, let's not forget I had to remove a squirrel by hand from an incorrectly sized and poorly installed window. Bottom line I went to Lowe's and paid for a service that was not delivered.

Makes me wonder if there is ever an engine issue if that too will be non-covered. Mower is under a year old. In favor of the warranty they have a form that will rebate cash for a percent of what you pay for mower blades at Lowe's. Simply be advised that a mower warranty from Lowe's is not going to assure you. Do not have yearly ongoing high maintenance costs on the mower.

For the record, I was not looking for a free handout -- but a fifty-fifty split would have been decent. The fan is a Harbor Breeze product, which is a Lowe's-owned company, I started with their customer service, they kicked me back to the local Lowe's, and then I called the 800 number. They all seem to agree that losing all of my business forever is better than replacing a fan that obviously has issues. All parties agreed it was a "manufacturing" issue, but since Lowe's is the manufacturer, somewhere along the line, they could have taken more responsibility.

This is not the first time that I have been disappointed with Lowe's. I ordered a vanity for my bathroom and they sent it damaged. It was obviously a floor model, and the fork truck damaged the bottom in two places, and it was covered in a black gritty dirt that was disgusting. That is one of the many stories. So definitely not the first time I was disappointed, but it will be the last.

The sales people would not have that information. I wrestled with the problem and finally figured I had nothing to lose going to Lowe's to discuss the problem. I did so, and was given a full credit on the machines. I had once again done research, and hoped this time it was going to turn out better. I ordered a Bosch 500 series compact stacked washer and dryer. Within a couple of weeks the GE set was out and the Bosch set in, and my laundry is now washing, rinsing, AND spinning perfectly load after load - large, small, mixed, heavy, sheets - everything!

Lowe's customer service was above and beyond what I would have expected. The most I hoped for was a partial refund (though the machines had been used for less than 40 loads of laundry - many test loads!). I am so impressed! Not only was Lowe's customer service and sales staff great, the installers (both times) and delivery and service were outstanding. Polite, helpful, careful, and efficient service all around. Oh, yes, the Bosch is great. I purchased the GE because it sounded very similar (and I have many GE appliances I am very happy with), and the Bosch only sells condensation dryers. I was a little nervous about making that change, but I needn't have worried. It is more energy efficient and does a wonderful job, maybe even a bit more gentle than vented dryers. Thank you Lowe's and Bosch! I guess you know where I'll be doing my appliance and household hardware shopping from now on.

When I did not hear back from them for another month, I went back to the store and Ellen acted as if she did not remember me, until I showed her that she had given me her email address. They said that I would have to bring in a piece of the extra carpet so that they could send it to Shaw Industries, the manufacturer, for testing. After several more weeks, I called again and was told that someone would get back to me that day. That was a month ago. Today, I went back to the store and confronted Ellen. She told me that they got the report back from Shaw Industries and that they found no problem with the carpet. And Ellen said that there was nothing that Lowe's would do either. They recommended that I buy a different vacuum cleaner. I use a Shark-Lift Away Deluxe.

My issue is that I use the same vacuum on my carpets in the rooms that were not replaced and do not have this problem, and those carpets are 30 years old! I guess that it really is true when you hear "They don't make them like they used to." It is obvious that Lowe's does not care about "Customer Satisfaction" at all. I will probably never go back to the Columbia store (or any other Lowe's for that matter). I think that Lowe's should list their logo as "Let the buyer beware" or take on P.T. Barnum's slogan "There's a sucker born every minute".

At that point I decided to visit the store and cancel my order since I was able to get my refrigerator at a competitor for cheaper and quicker. Was very surprised when I went to customer service and the employees were using their cell phones to contact customers??? Why couldn't they have done that for me. Poor customer service and management at the Lowe's on Route 1 in Princeton Nj. Store # 1185.

The Pergo molding came with a 1/4" metal C-channel. The channel in the T molding is also 1/4". However, the flooring is about twice as thick. So, the channel is not correct, or the T is not correct. After a discussion with the flooring personnel and the store manager, and looking through a package they had in stock, the only solution offered was to use some of the cardboard packaging under the C-channel. I'm not going to go into technical details of why that won't work, but my flooring installer had a good laugh.

I expressed my interest in never visiting Lowe's again to the store manager. He nodded his head and just said ok a few times. NO OFFER TO MAKE THINGS RIGHT. I was decent and bit my lip throughout the process, but I'm done being quiet about this now. I will warn as many as possible. This happened at the Kentwood, MI location: 3330 28th Street South East. It happened 6/17/2016 around 10 AM. ** was the flooring clerk. She was nice, but that isn't enough. The store manager should have stepped in and solved the problem.

Delivery day came and I took a 1/2 day off of work to ensure I would be there to see them install my appliances. My delivery time was from 2 pm to 6 pm. I waited until 6:30 to call and find out where my appliances are and was told that my payment was once again declined!! Lowe's processes payments the day of delivery and if you have any security measures on your cards, you will not be getting anything that day. No one called me to tell me this or even to tell me that nothing is coming to my home.

Today is now Thursday and I was scheduled for delivery on Tuesday and still no appliances. Lowe's dispatch can't accept my payment because of a "system issue" and can't process cards at this time. I was told this was my fault because my bank provides me with a spending limit on my card to prevent fraud. AMAZING! I still have no date set and am currently waiting on someone from Lowe's to call me and take my payment. I will never make this mistake again. Finished with Lowe's!

Final, the delivery date came, and it turned out to be a disaster. We have the old appliance that we have paid for the haul away service. To avoid any difficult, we disconnected it, and moved it out from the slot, put it on a small wood table. We thought it will make the delivery guy's job easy: all he need to do it pick it up and put into the truck. Not the case! The guy claimed the old appliance was close to the granite top, he might hit it. Then he claimed he might drop the appliance to the wood floor and damage the floor (If he is this incapable, how he gets the job to be a delivery guy?) My husband said, "OK, I will move it down to the floor away from the countertop for you." So he did it. While my husband was moving the old appliance down, the delivery guy just went out and drive his truck away!! What kind of delivery service is that?! This will be our final purchase with Lowe's.

Called the manager back. We asked if they intended to take our order, he said he'd be glad to but that it would be the wrong thing (We had recently purchased a countertop that came in with the incorrect edge. The associate who took THAT order neglected to tell us he ordered the wrong thing.). He said that WE ordered the wrong one before and he'd be happy to get that for us again. WE did make the mistake, though we also did not attempt to return the faulty countertop. He finally got an order form after about 45 minutes. Said the company was closed for the weekend, this was on a Friday and he would get us a quote "next week" when they once again opened. I wondered how he knew the company's hours if Lowe's supposedly no longer did business with them. The manager never attempted to fax the company asking for a quote. That was Friday, June 10. It is Wednesday, June 15 and I have not heard back from the Stow store.

I placed a call to Corporate on June 13, Monday. I was told by Will, the CSR, that he would file my complaint and someone would get back to me within 24 hours. Still have not heard back from Corporate either. It is clear that Lowe's does not want our business. I have told my contractor (we are working on a large home remodel and had intended to give Lowe's our business, but that's not happening now), told our painter who purchases paint for his business from Lowe's (he said he will no longer go back there after this experience so I can say he no longer purchases from Lowe's), have informed friends and business colleagues. This is deplorable customer service.

The side story is that we went to Lowe's in Brimfield Ohio on Saturday, June 11 early in the morning. We were able to get a quote for our countertop (the correct one, from the same company that the Stow manager said Lowe's no longer does business with, and further that that particular company did not work on the weekends which turns out to be a lie). We had our quote, early Saturday morning, and it took the associate in Brimfield less than 5 minutes to get the quote by fax. The Stow store associate and manager are NOT aware that I have this quote. Yet they have not been able to deliver on their promise to get me a quote as early as possible on Monday (June 13) nor has Corporate Lowe's been able to deliver on their promise to call me "within 24 hours" to discuss this issue.

I suspect I am incorrect in thinking that Lowe's actually places any importance on customer service, yet am writing so that you are aware of what is going on in the Lowe's store in Stow Ohio, as well as at the Corporate level where neglect seems to be the order of the day. I would be very interested to know what Lowe's intends to do to earn my trust and business back.

By month 12, Lowe's home advantage tech swaps out motherboard altogether. Now, not wanting to completely freak out. Figure being nationwide company they would make things right. Not only did my previous washer run for 10 solid years, why would I need to purchase a 5 year plan? Not 2 weeks goes by and I find myself needing ANOTHER service call with Lowe's home advantage, they refused to warranty their workmanship. I was told, "sucks to be you." 17 months. My washer will sometimes start but mostly not. I have few issues and warn all consumers. Keep away from Samsung front loader smart washers, keep away from shoddy inexperienced so called techs, and just stay clear of Lowe's period. The washer plain stinks. Fills your entire home with horrible smell unless you want to keep door open at all times, and ruins your clothing the few times you get to use it. It's a huge over priced hunk of junk.

Their Lowe's home advantage supervisors will lie to you, they do not follow up on workmanship. Lowe's themselves straight out tells you they will help you. Set the phone on desk. Then walk away. I had to use a second phone to call on another line. This time tells me, sucks to be you, this is why I purchased a 5 year plan! So, is this how they really make money at Lowe's?! I have never been so disgusted in a purchase in my life! $900. On sale you would think you could use this machine at least 12 consecutive months!! Appalling.

Consumers. Beware! Then I am told that by my 2nd service call they would had replaced the entire machine. But according to them. I never had a service call. I am beyond disgust. Now knowing my business is far from appreciated I need to find $300 minimum to use my washer machine again. Way to go. Lowe's. BBB has never heard of your home appliance department and Samsung considers us consumers to be the little fish in the sea. If anybody wanting open class action I be happy to participate.

At this point I hate Lowe's. The salespeople need to be trained. How can I fix this? I am mad and disappointed. And on top of that I gave out at the very end and had to go back to purchase a small amount to finish. They didn't have a quart. So they sold me a quart and tried to match it but when I opened it, it was gray. When returning a extra brush and purchasing the quart I didn't get my original receipt.

I called Lowe's customer service and explained how I was upset that my order was not ready when I went in, as my email stated and the employee ** was the most awful employee there. I have never been treated like that at any establishment. I think the employees need to be better trained there. I will never be going back to this Lowe's.

Got a call from a dispute lady who was looking for facts. She promised I'll receive a call within 24 hours. This in fact happened and a service manager called me and listened to my complaint, then briefed me on the way forward that the contracted company should contact me the same day to let me know when they can be here. He mentioned the permit was not ready. (4 weeks after the order was placed!!!) The contracted company called me the second day and gave me an installation date two and a half weeks later, putting the blame on the permit processing time (by the city of Plano). Answering my question on when the permit was submitted, she said Monday this week!!!

So basically, this Lowe's company, books the order, order the material. After the material arrives, then they start looking for contractor. Once they have one, the contractor applies for a permit. Once, the permit is in hand, then they schedule delivery and installation. Lowe's need definitely to implement some basic project management principles for planning and using milestones. Do I recommend this Lowe's to my friends: DEFINITELY NOT. Why did we order from Lowe's? Because of the 18 months interest-free financing and because I've had their credit card since 12 or 13 years.

UPDATED ON 06/28/2016: This is related to my previous complaint listed below regarding an 8 ft high wooden fence material and installation as well as an electric gate, in addition to a metal fence installation to separate the pool area. Total of around 16K. After a lot of trouble trying to know when the installation service is going to happen and calling Lowe's multiple times, the installation contractor Triple C stopped answering my calls. Perhaps they never answer their phone at all. I felt as we need to beg to get the services started and completed. Finally we got the installation crew yesterday (almost 7 weeks after placing the order). They completed the removal of the old fence and started placing the new metal poles.

It showed up that Triple C, the Lowe's contractor don't self-perform but gives the work to subcontractors. The crew that came was totally under-dimensioned; basically it was the owner – lead, and two workers. They did long work hours yesterday and they have not shown up today yet!!! In addition, the same crew brought the electric gate motor and all fittings and asked for a safe place to store them!! Then I asked about who's going to connect the motor and the subcontractor stated it's not his job. Lowe's stated it's not their responsibility either!!! I have not started checking the quality, which seems to be mediocre. Just as a little start, the poles are not installed at the same height!! I'll be meeting a manager at Lowe's later today but my advice to all of you is to NEVER BUY ANY SERVICE PROJECT FROM LOWE'S BECAUSE:

The Lowe's people don't know what they're selling. The Lowe's people do not understand contracts and contents and milestones. The Lowe's people do not respect commitments. The whole chain of Lowe's contracting is missing basic elements. What are the inclusions and exclusions? What are the milestones and start and completion dates, etc. I suspect we'll have major quality issues. All promises were given to have all install done in 2 days. I cannot see this happening. Actually, I could foresee when the order was placed that this could not be accomplished in two days. The total project value is already billed to the card!!!

There was another shortly before my first complaint. This one lowes lack of communication skills. I had purchased a lawn scarifier for store pick in a week. Well week later on the day that lowes website and in the confirmation email said it would be ready, I go in to pick it up (the guy at the counter that help me was awesome). Find out when they pull it up in the computer not only is it not in the store, but Lowes web salespeople didn't even have any in stock and that they would have any until august and it was April. They should put "out of stock" on their website or called me or notified via text or email. Instead they waited till I was in the store ready to pick it up. But the guy at counter at he cared enough to give me my money back right away.

Now for the past 7 months they have first said, "yes it is our fencing", and "we will replace it", "we found the receipt the first time we sold it to you." Then they said, "no we won't replace it." Then they said "if the company that sold the fencing to us provides you the replacement fencing, we will take the old crap out we sold you and put in the new." Then they said "it's not our fencing." Then they said "we sent this to our legal department and they will get back to you in 24 hours."

2 months later, no return calls, then I got a high up the chain jerk involved who said "yes, we will replace it, but we need to find some good fencing so that this does not happen again." And all during this, I have had to continue to call these douchebags because they would not call me back and avoided all of my calls; all the while, these douchebags knowing that I am treating for cancer and they could care less! Finally, after 7-months of dealing with the douchebag Lowe's Scum, they told me to go pound sand. They were doing nothing unless I could come up with a receipt, something they refused to give me. What a bunch of scumbags. What goes around, comes around, you douchebags!

Lowe's blamed it on the vendor, vendor denies claim completely. Lowe's actually beat Menards on price for these (a first for me) so I bit. Looks like I'll stick with Menards where I've been a customer since 1992. I always wondered why my Lowes was always empty. Kinda liked not waiting to check out... and now realize there is a reason for this. They should be ashamed of themselves for sticking it to the customer when they are such a large profitable organization.