Lowe's Home Improvement Reviews

By August 29th, I received another call saying that the door had come in but it was damaged and once again, I would have to wait another month for a new door to come in. On September 18th, I received approximately 15 calls from Lowe's telling me that my special order was in and that I could come and pick it up. I continued to tell them that I had paid for installation and they would say that I would have to wait for the installer to call and then someone else would call the next evening with the same message (very annoying). It took two weeks for the installer to call and set up the next appointment. When the men came this last weekend, they once again chipped the door....A big chunk out of the part near the latch. (I'm not fussy....but this is ________ ridiculous). I have now spent more hours on the phone with these people than you can possibly imagine...and I now I have one door that is hacked up and one door that is chipped...for $1240!!!

The dishwasher came, but the credit didn't since they said it would be rebated. We moved our daughter to Arizona, and when I came back, I had a letter stating that I didn't qualify for a rebate for delivery! So, back I went. I talked to the manager, Kevin, who was rather condescending, and went home to pull a computer printout of all my charge account transactions. Lo and behold, they charged me twice for the dishwasher. I went back to the store with the paperwork, and they said they would look into it and call me at 9:00 pm Friday (two days away). They didn't call, I had to call them, and Kevin acted like he didn't know who I was. Now I was angry, but civil. He told me to contest it through my credit card if I didn't like the way he was handling it. I did so, and all of a sudden the minus $144.00 was on the credit card, back to May?! Yet, they still owe me $144.00 from the original $1020.00 charge.

I have been a card holder for almost three years have spent thousands of dollars at lowes and they drop me like a piece of garbage They have hit my credit report pretty hard in the last month I still have not received any letters explaining any of there decision I have canceled the card and plane to no longer to do business with Lowes.

They keep saying they are going to do a buy out but nothing so far. I can not afford to keep putting out the money to wash my cloths. Is there a way to make them reimburse for all the money that I have had to put out. I put the money out for the warranty shouldn't they have to do anything possible to make things right?

So now my purchase is my problem to repair I have had a local glass company out to the house. They gave me an estimate of approx. $600.00 to repair. Winter is coming and the ball has been in Lowe's court for 5 months. I have tried repeatidly to contact Peachtree and that is another story. They just don't answer your E-mails or phone calls.

I complained to upper management at this store and Doug did not leave a meeting to speak to me so I had to drive another 30 miles for another meeting. When we met , he knew my name and had to take notes from me because he knew nothing about this job. He said to wait until the job was done before we would talk compensation. Two weeks later, another contractor came to my house, removed the cabinets, my sink and faucet and began all over again. Again, I was without running water and a stove for several weeks.

Finally, a week before he was to finish the job he installed my old sink so I could have running water, after it sat outside in the rain for 2 weeks. He was punctual and very professional. I was very pleased with his work. Installation staff have been at my house, Doug as well as relevant installers for several weeks. Yesterday, my floor was finally installed because the other corrections have been made.

I have had to wash my childrens dishes in a slop sink since July 7th. I have had to eat out once - sometimes twice a day to feed my family. The total cost is at least $35.00 a day. My household has been extremely disrupted, I have had to be inside or on my property the entire summer, not always knowing when contractors or other professionals would be there. When they were there, of course I was there as well. Damage has been done to my family along the lines of poor living conditions and hardship. We lived under terrible conditions due to Lowes' error. My family was extremely inconvenienced, my household disrupted and entire summer ruined for a job that should have taken two weeks! My attorney advises me to press charges and the compensation numbers are very attractive if I am not offered something decent. Doug offered me a dishwasher. Big Deal!

Finally, we talked to a supervisor who told us that the installer told them about the cracked tile and they we told him that was fine. I told the supervisor that they need to fix the cracked tiles (about 6). She asked where the tile came from, but our house is 20 years old, so we don't know. We have a few extra pieces but they are chipped from storage. Anyway, we had someone come out to install the sink (removing the ledge that prevented the sink from going in). He also replaced the cracked tile, with our chipped tile. The grout couldn't be matched. I argued my way into having lowe's come to our house to see the damage.

They brought 3 people and the installer and all ganged up on us. We were wrong and they were right - the tile was not their responsibility. I contacted Lowe's corporate, but they referred the issue back to the local store. We since purchased new floor tile (and installation) a new fridge and paint etc. We did not purchase them from Lowe's. We will never go back.

Costs: 4 days of eating out for 4 people because it took that long to install the sink and replace the tile (grout, drying time etc). We had to pay another company to replace the tile: $300. We had to pay another company to install our sink: $350. We paid lowes to install the sink: $250, and they have not refunded that to us. Economic damage with miles: about $900

Our options: A) we can replace that ONE seat and replace it with something that doesn't match (which is why we bought 3 of the same love seats to begin with!), or B) we're stuck with defective furniture from Lowe's. Nice. We're no longer Lowe's customers.

Calling was a complete nightmare. It was far from home so i tried to get results by callingthem. all i got was attitudes. I have stil lnot recieved my items and im getting the feeling i will still be waiting. HELP!!! better yet , avoid at all cost to have your items delivered as they are not looking out for you.

it was supposed to be my aniversarry present for my wife but instead Lowes KILLED it every way.

the consequences are that I end up going out for nothing because I still am unable to finish my projects because I did noit get what I needed. I get very aggitated taking my time to go out when I get in the mood to work on the house, and still end up having to sit and look at everything unfinished. It is getting very old. I do not want to have to start driving a longer distance in order to get what I need. I want it top be known that everyone I have spoken with comlains about not being able to get assistance as well. a boycott is in the works I hear.

One was fine the other they hadn't set aside again and then showed him two damaged ones that they had left. Then they had to process a return and send him to a store 20 mins away to get a door. Then another day they don't realize their coupons aren't scanning but its too late to cancel the transaction. So they have to send us back to the returns desk since they don't have any refund process in place. So they have to completely reverse the transaction and re-process it.

To top it off when we are headed out the store to go back to the returns desk this rude and obnoxious Lowes worker comes chasing us out saying that the alarm was set off. He is unfriendly and discourteous as I guess he has been asked to be. Not only had they forgot to scan the item properly causing it to set the alarm off but they send an absolute jerk to hassle us about their mistake. If you want to find someone rude to hassle you then definitely ask for him.

They have also had to bring us a fridge 3 times now because they can't get it right. They had to process many returns for us and refunds and they damaged our floor bringing in a fride. We are able to get compensated for most things but after this many mistakes it just becomes too much almost and takes a lot out of you.

I called their customer service and was told that the $483.36 promo purchase would be removed in two to three billing cycles. The $483.36 promotional purchase has remained on the billing statements for almost a year, even though I have contacted them repeatedly every month. We attempted pay the regular account off on 1-04-08. We went in person to give them the check at the Lowe's store in Muncie, and asked them to check the payoff amount for the regular account balance only they did we wrote the check and asked them to make sure that it was only applied to the regular account balance, they said that would not be a problem.

This of course did not happen consequently the regular acct. was not reduced to zero balance as requested thereby earning additional finance charges up to this date. We filed a complaint with the BBB, 7-01-08. We received the final response from Lowe's credit center on 8-13-08.The response stated that the disputed purchase would not appear on any further statements. We received out statement August the 12th the purchase amount of $483.36 is not there, they have reduced the amount to $248.39 with no explanation. This is from GE Money Bank,evidently the company that handles their billing.

We are going to pay off the promo account before it's due date as we don't want to this to go to the credit agency we are of limited means and this controversy has caused us alot of worry and we cannot afford to pay the penalty and having to deal with the credit agencys too. Lowe's does not belong to the BBB we found out. It appears to us that they have comingled the payments as they see fit.

We are very concerned this problem with Lowe's might have and adverse effect on our credit ratings. At our age and limited income we cannot afford bad credit reports or overpayments of accounts.

After loading around 10 sheets of drywall the cart fell over ond fell on my left foot. So the customer asked if I was OK and at that point I said I think my foot is broken and got into my car and went home to bed. This morning I am going to hospital because I know my foot is broken. There is drywall laying broken in the aisle where we were at. I work in construction for a living.

I called the 1-888- LOWE's number to find out how to be reimbursed for the lawn service and found out they only paid up to 25. for lawn care and only once in the contracts lifetime. Despite what the Extended Protection Plan Benefits (highlighted on the plan literature) said, I was informed that footnotes on the back, in very small print and not noted on those highlights, explained the Real Plan and as such what I thought and what they wrote in their highlights was not exactly. Also, after some investigation I have since learned that LOWE's has nothing to do with the contract ( even though the literature has LOWE'S written all over it and the call number for service leads one to think LOWE'S is involved in this contract. The contract is really with good old National Electronics Warranty Corp of Florida who are located in Virginia.

NEW has no power to enforce the same day pickup or 2 week fix it period promised and it is going to cost me 300-400 dollars to get my lawn cut before my mower gets back. Now I'm stuck with no mower for weeks plus hundreds of dollars for lawn maintenance fees. Also, there are other items in the small ,unfootnoted, small print that contradict almost everything promised....bait and switch...misunderstanding...whatever...it's called FRAUD or deceptive advertising at the very least. Thank you.

Lots of mental stress and late charges to bills and credit cards. Loss of employees and freinds.

Shortly thereafter I received an identical letter. I returned to the store and cancelled my credit account with lowes and destroyed my card in front of the woman. Now I'm receiving thousands of dollars in bills for gift cards, tools, etc., etc.(from the Detroit area) all in MY NAME on an account that was suppose to be cancelled. Of course I'm taking action with law enforcement, locally and nationally.

This is a inconvince, to put it mildly. My social security number was incorrect on the request for a credit card to be sent to the Detroit address. This should have been the first sign something was wrong, strange, or incorrect. I am seventy years old, I have high blood pressure. If your employees knew what they were doing to the slightest extent this stress and problems would have been prevented. Now I have major problems to deal with. None of my other credit cards were affected, (so far) this leads me to believe because of Lowes incompetence dealing with such matters, they and me are an easy taget for SCAM artist.

but i'll tell you one thing right now, i'll never shop again at altoona lowe's, i'll go to johnstown, most of your cashiers, and i say most, are friendly and courteous, this really isn't a big thing, but it is something that should be looked into, he was sharp with the customers ahead of me also, and if he dosn't like working there, he ought to just quit.

Their warranty is a joke. There was already a recall on this water heater when I bought it. Lowes knew it and sold it to me anyway. I dont blame whirlpool for building junk, I blame Lowes for selling it. I called Lowes store in Opelika Alabama to try to find the repair kit (which they did not have), the manager informed me that they have six on the shelf with the same model number as mine. That is a joke, he told me that some of them don't quit working.

I called the Lowes complaint line and was reassured that a senior manager would contact me within 24 hours, but that too was a joke. Noone has called. My wife has two heart diseases, and her heart specialist said to do whatever it takes not to let her get upset...Thaks alot Lowes, Everyone of my appliances have come from Lowes because of the reputation I thought they had, I will not step foot in that store ever again. Knowingly selling brands of appliances that do not have a 24 hour call center, have defects, recalls, and unobtainable proprietary parts is poor business practice. I plan to notify the BBB Monday morning.

It has been about 3 weeks and I have not seen my card. I called the rebate center back and was told my card had not been mailed yet and I should receive my card in 30 day's.I asked why should I have to wait so long when they made the mistake and was told again that I would get It in 30 day's.I beleive all rebate's are a scam and that the company's make it so much trouble that you will give up.All rebate's should be instant.I will not by anything else with a mail in rebate on it.

To much stress to deal with.

I am out for repair cost and time. Given the long history with this water heater, there will be numerious future repairs.

I contacted the warranty company who refused to cover it saying that my warranty was now void and that it was my fault since i had caused the spill,I then contacted lowes since i had only owned the range for three months and they said that the sealed burners are'nt really sealed and it was my fault i spilled the oil and ruined the whole range. I feel that when they sold me the sealed burner range they should have disclosed then that they relly are'nt sealed burners.

the fire proof blanket on it has to be replaced resulting in a $250.00 bill from the repair man.

the store manager, matt, told me that i could take it or leave it. this will cost me an additional $150.00

I called them on Aug 5 and she said to give them 24 hrs again because she didn't know what happened. It was a lady that barely speak english. It was hard to understand her and I think she was having trouble understanding me. I plan on calling again tomorrow but what are my options here. I am disabled and have a son, we need a way to keep our food and drinks cold. This is frustrating!

I had just bought groceries so all of my food was lost also the food that I had already had in the freezer ruined. We have been out money for ice to keep in a cooler every day and having to eat a lot of soup. I have health problems and this has made me worsen due to the stress and not being able to eat right.

it was soposed to be ordered on july 29th and they did notoder it utill aug 4th. this an insuranse job and we have to have the 8mm laminate to go back in the house because 8mm was in the houseto begin with. they have caused us alot of proublems with our customer. she is upset with all the problems. our customer is an elderly lady and should not have to put up with this kind of hassle. we will never take another cutomer to lowes again. this is making my company look bad. I have never had any problems with ordering flooring any where else.

our customer is very upset . this has cost us alot in gas and long distant phone calls.my customer is an ederly lady and should not have to go thru this kind of hassle to get her floors replaced. her daughter has come to visit and has to stay in a house that tore up and that has upset our customer as well. this is giving my buisnessa bad name.

credit score damaged, reported as collections, harassment by collection agencies

I went to the store and talked with the salesperson that had helped me with my order. First I asked him why I hadn't received my warranty for the ThermaTru door or the Pella windows they installed. He said they did not give customers their warranty--that they "held" it for them. I asked him how I was supposed to address issues within whatever the time frame was if I didn't have the warranty. He said Lowe's would let me know what the warranty said. I told him that was unacceptable--how could I know what my rights were if I didn't have a copy of the warranty to read. He told me the door had a lifetime warranty and that the installation had a year's warranty.

Then I told him I wanted the warranty because the door was leaking and damaging my floor. I told him I had no idea if it was the door itself, the installation or the weather stripping that was causing the leak, and, without the warranty, how could I know I only had a year to address any installation warranty issues. He contacted the manufacturer to get a copy of the warranty but was not able to get one for me.

He referred me to the installation manager. After many phone calls, she finally sent out man from one of the companies Lowe's has a contract with to do installations. He said it was a manufacturing defect and moved some weather stripping on the main door's frame and the matching location on the door.

I asked him about the damage to the floor and he said Lowe's would call me about that. The next day, while cleaning, I noticed the wood floor on other side of the door was also damaged. This wasn't evident until I moved some furniture and the vertical blinds that hang directly above that area of the floor. I called Lowe's to report this leak. The install manager came out and took pictures. Then she sent out another person who wanted to caulk the area. I told him not to because I wouldn't be able to open the door if he caulked it shut!
I called the install sales manger again, and she made arrangements with ThermaTru to send someone out.

They sent out a company they subcontract with for warranty work. The man used my garden hose to spray water on the door. Water immediately ran in on the floor in both places. He said he would submit his report and I should hear something in a week. Another week went by with no call. I called the number he had given me and was told it would be another week. That was over a month ago and I still have no resolution to this issue.

This is the extremely short version of this issue. I've made phone calls weekly sometimes because the install manager didn't return my phone calls or was conveniently out of pocket. At one point, she said they had been calling but hadn't heard back from me. I asked how I was supposed to know they called if they didn't leave a message. I asked what number she was calling and, again, conveniently, somehow my phone number had been changed in their system by one digit. Calls to the store manager were never returned. When I asked what his schedule was, and again drove to the store, he was conveniently in a meeting off site.

This issue is now about nine months old. I have looked into suing them in small claims court. To sue a corporation, one must have the name of the person whom is the "agent for service", the proper business name and proper address to which to send the notification. The Texas Secretary of State's office couldn't find this particular location in their database, and suggested I call the store. The woman that answered the phone couldn't give me any of this information, nor could she spell the store manager's last name.

My next call was to their corporate office in North Carolina. I told that woman what I wanted and why. She was very interested and asked me many questions. She seemed shocked at all the effort I had put into correcting the situation and that the store manager didn't return any of my calls. I told her I wanted the door removed and a Pella sliding glass door installed in its place.

In addition, I would not pay to have the leaking door removed, nor the new sliding door installed. I told her I expect Lowe's to deduct the difference between the ThermaTru and the Pella doors from what little I still owe them for a second installation they did in 2007. She told me I would have an answer from them in 24 hours or less. I'll keep you posted. The hardwood floor looks bleached out in one area and the other has turned black. I've spent a lot of time and gas money on this. I have allergies to mold and need the leak stopped.

I purchased 12 bulbs, same #168725. I am very disappointed of the inferior quality. Plus Lowe's hasseled me about returning the bulbs and indicated they did not recycle these bad bulbs but merely threw them away in the garbage. Wow, this is crazy.

When I asked about the delivery, he said $638. He was angrry because he wanted to go home I heard him telling another employee. He walked away. Since it was obvious I was wasting my time, I asked another employee - Carlos. Again, I asked if the door I had pointed out to Kirk was the same door in the catalogue located on the store counter top. Carlos said show me and escorted me to the door. Carlos said "no." tThis is RB and the other door is a Benchmark door. Back to the front desk, he went to the computer and started to calculate the RB door. Final cost $410 + $96 for the brass lockset with a delivery charge of $538.

When I said that three of you have given me 3 different prices, he said "you ask too many questions and confuse everybody." I didn't hear him speak to the men that way. when i asked for a printout, he said that he couldn't, the computer would only give him the final "lowe's Customer Price, not the complete order." After two hours at the store, I walked away rather than let myself get upset. Lowe's needs to tell the men at the Door Dept. that you can't speak to women any different than you speak to men. We should not be insulted, ignored, and then left with nothing, not even a printout of what we wanted to purchase. I wasted my time, treated like a lower life form, ridiculed, then dismissed. I'm sure these men would object if anybody treated them like they treated me.

They will not send me anything in writing as I requested. They are calling me every day and sometimes two and three times a day. I am getting very tired of them. If I owe Lowes anything, Please send me in writing what it is for and from when and what Lowes store. If you find that I do not owe Lowes anything, Kindly get these people to stop calling me. I appreciate your prompt attention to this matter. Thank you.

All I want from either Valspar or Lowe's is for one of them to pay for the cost of our choice of new paint (not a Valspar product), and to pay for the labor involved with stripping a faulty product which was recommended to us by Lowe's. We have a 10 month old baby and I work full time as a carpenter. The original paint job was done by my wife while her parents visited us from Massachusetts. Stripping and repainting the porch isnt something we have the time to do. I would think that between Valspar and Lowe's they could come up with the $500 or so dollarsit would take to fix this.

My newly rebuilt front porch is not properly protected by the recommended product and the wood decking is beginning to warp which will cost even more to repair in the long run.

I get home, and there is a delivery notice on the door left @ 12:50 p.m. and said they would try again tommorow. I wont be there tommorow, as I had stated I wouldnt be there on this particular Monday untill after 5:00. These specific instructions were typed on the delivery order, witnessed by myself. So I call the number they had left, which was for the store, and after being transferred 7 times to people who had absolutley no clue as to how to handle something like this, and not getting a manager to answer any of the transfers the customer service lady said come there and get it, after I told her I'd come get it and they refund the delivery charge. After standing at the counter for just under 1/2 hour along with the 4 other people there waiting for similar problems, they finally start trying to figure out how to refund the $55.00 charge.

After a total of 1 hour waiting the dryer finally is pulled from the back and brought up front. Now I have to wait for someone to come load it. With another customer with a dryer, and one with a stove, we all decided to get a dolly from the counter area and load the appliances ourselfs, helping each other. Problem with that was the loading are was full with about 6 vehicles waitng for someone to load there appliances. As we loaded we were sharing very similar stories of this not being the first time this sort of thing has happened with Lowe's.

Needless to say that is a great display of a poorly ran team. That was my 2nd experience like that with appliances from lowes. The 2nd being my fault for going back for more of the same treatment. If lowes carries something that you cannot simply put in a cart and carry to the checkout, they cannot handle it, at this location anyway. Verdict for me: I will do no more business with this lowes in Alexandria Louisiana again. Ive said that in the past but its now confirmed!

Damage my crdit score

I called the Michael & Sons repairman personally and he said he'd come back out in the morning. After a day and a half of NO response from the repairman, I called Michael & Sons. They REFUSED to come back, insisting the pilot light was a manufacturer issue, and that I needed to call Whirlpool. I called Lowes; they also refused to help and they said to call Whirlpool.

After several attempts over two days of calling Whirlpool, Sandra had me do all kinds of troubleshooting things on the water heater to no avail. She agreed to send me some heat assembly that would take 2-3 days to arrive. She gave me the number to a contractor that was supposed to come install it, and said not to call until the part arrived. Good thing I didn't wait that long, because when I called them they said they don't service my area.

I called Whirlpool back and they gave me Sears contracting. That's when I found all these posts here about this crappy product, and then I called F.H. Fuhr to look at it. Same thing happened with the pilot light. The F.H. Fuhr repairman didn't have the part and wanted me to wait a few days for him to locate it, but when I showed him this site with the complaints, he thought it would be better to try to sell me one of his (but I refused, because it was the same manufacturer as the ones that made Whirlpool's). Same thing with the Sears repairman, and when I showed him the complaints page, it was only then that he admitted that the water heaters were faulty.

I'm angry at myself for not trusting my instincts. The Lowes salesperson (Ron) called me 5 times badgering me about buying the water heater. I should have known, but you don't expect a popular store chain like Lowes to be so irresponsible. It cost me about $400 for the product and about $500 for the installation.

So now Lowes is thinking about giving me a refund, but for the water heater only. They will not refund the labor. But I will fight all of it, since I put it all on my Lowes card and did not pay cash. What stinks the most about this is that I had a good water heater. It was 20 years old, the original that came with the house, but it still worked. And it was under my home warranty! But I thought I was being proactive by upgrading the water heater before a problem arose. Now I have gone a week without hot water and I'm wishing I could get my old 20-year model back. Whirlpool and Lowes have forever lost me as a customer.

Since I live alone it is very nerve racking to receive these calls so late at night. Especially when they will not speak and then call right back. These calls must stop.

On July 13, 2008 the door came off the track and two windows shattered glass all over and someone could of received some serious injury from this. I completely understand the door is not under warranty but I would of thought that Wayne Dalton would of stood behind the products they sell but I was wrong. Lowes sent someone to the house the next day to put the door back on the track. Lowe's also told me that they have had so many problems with this door they no longer carry them or sell Wayne Dalton doors.

I contacted Carole at Wayne Dalton via emails hoping to resolve this issue but she was no help. She said no door gets replaced at no charge.She also stated it must be a problem with the install or no one maintained the door the way it should of been maintained. She didn't even see the door so how could she tell what the problem was or is.

The door is now so warped from falling off of the track that you can only open it by hand and can not use the remote. I completely believe this door is defective. My Dad always maintains any product that he purchases and always keeps things in top notch condition. Also due to living in New England the snow will be definitely able to get inside the garage due to the warped door. All I want to do is have Wayne Dalton take some responsibility for their product and replace this door at no charge. This door is not even three years old. Also Carole from Wayne Dalton said go out and buy a new door. I want Wayne Dalton to stand behind what they sell.I'll take any advice you have so I can get this door replace for free.

Can not afford to go out and buy a new door. The door now looks [bad]. The door is there to keep animals and people out of the garage and now I can say that if someone wanted to get into the garage bad enough now it wouldn't take much to just push the garage door in a couple of time and you would get in. Thank God there was no physical damange with all the flying glass.

The shipment was also missing items, the first time the items could not be found in the store & one item was damaged. I had to wait another week for a replacement item to be found & delivered. The second time the items had apparently been re-sold from the time I paid to the time they pulled the items for delivery. They knew the quantity available each time I purchased, so my business wisdom would dictate why not pull said items off the shelf & set aside so they can't be resold?

This cost me additional time as well as money since I was paying contractors for the install, and had to find the replacement items elsewhere or at another Lowe's, wasting my time & also costing me more money on the products as well as gas, time on the phone, etc. The entire time this fiasco was going on

Approximately $500 in replacement items, gas & fees to contractors and city for re-inspection.

They all had cuts on their legs from sitting at the table and the glass just shattering over them.

when he said there was a recall on this type of water heater, we were shocked.....what recall? we called the number listed on the heater side itself, and the woman answering says we have a wrong number. In checking the internet, we see that there was a class action law settled in 2006....WHY IS LOWE'S STILL SELLING THIS HOT WATER HEATER TO CUSTOMERS??

NO HOT WATER!!!!

I have had to take off of work three times to meet the repair man.

I had an other company to come out and a independent guy that I knew to give me a price on the job before I had Lowe's to come out. The other company didn't have title and the other guy went to work for Lowe's and said he would no longer have the time to do the work. I knew what they had told me about what needed to be done. They both said that the boards under the carpet needed to come out and the right kind of board put down. I had spoke to others that had their carpet replaced with wood to tell me the same thing. To my unknowing Lowe's didn't replace the board under the carpet. They still have not told me but others who work for them have. I will not tell who because I don't want them to lose their jobs.

After I started to put things back together I noticed large cracks in between the wood. Some so big you could put tooth picks in and or even credit cards. I reported it to Lowe's and they by this time had got another contractor because of all the stupid things that the other contractor had done, to finish up the work that the other contractor had done wrong and other problems. But this guy hasn't used, I guess because he wanted to do it right. That contractor told me in front of the Lowe's people that there was more to the problem that I hadn't stated to them.

And on that being said he told me that he would tell the two Lowe's guys what he saw and how to repair it on the way to the store. This contractor also wasn't used.So they bring in another contractor that hadn't never seen the floors or was I told someone else would be doing the work. They put putty in the cracks. A few day later the putty was coming out. Lowe's have been out several times to repair the cracks with putty.

In October 2007 I had the local TV network to do a report that aired that month. Lowe's stated to the news that all the floors would be taken up and replaced. No they only keep coming back to fill in with putty. The other problems that were aired have been fixed but not all to my liking. What in the next three years the putty comes out and liquid gets down in between the wood and it causes an other problem, then what? Then I am going to have to put out more money to repair the floor, if done right there would be no need to make repairs. When I sale in the coming years I could be held accountable and would have to pay for them to be repaired if a problem arises. So is there something you can do to help me.

Hardwood was spaces in between end to end and side by side that was filled in with putty. And now the putty is coming out. There are areas where the ends aren't laying smooth. One is up a little higher than the other. The under boards are the wrong kind of boards and should have been replaced. The carpet was put down in the 1980's and the boards were the kind used for carpet because it is cheap and could be used for this type of work. When hardwood is put down they use a higher quality of wood board. Because you don't glue wood to this kind of board that is under carpet. And my floors are glued down on the wrong kind of board.

For the past 6 years I have been averaging around $250 a year in outside maintenence on my mower that I can't do myself. No amount of complaining to Lowe's has ever solved the problem. Just two months ago I spent $400, and now, it stopped running again. With reasonable maintenence I expect a piece of machinery to run a lifetime. When I discuss my problems with Lowe's personnel, my usual answer is you need to discuss this with the manufacturer, with which my response is always I didn't buy it from the manufacturer, I bought it from Lowe's. I never get anywhere. I'm sorry I saved the money by shopping at Lowe's. I should have gone to John Deere (non-MTD).

About $250 a year for the past 6 years.

If I had bought & they had not told me of the dely in assembling, I would have had 40+ people at my home on Sunday with lots o raw meat & nothing to cook it on!!!!!

Upon checking out with other merchandise I discovered that Lowe's was giving a 10% discount to all military personel over the 4th of July weekend. I returned to the sales counter where we bought the building and requested my 10% discount. We were told that the order had already been processed by the computer and there was no way that it could be recovered and award the discount. I casually commented that maybe I should take my business to Home Depot, another associate standing with Carl commented, I don't always eat at the same resturant either.

I am a retired Air Force vet and I have preffered shopping at Lowe's since day one. Situations such as these raises some doubts in my mind as to the concern of the companies reputation and of any assurance of repeat purchases by the public. It certainly got my attention and dissappointment.

We lost $200.00 of savings

My credit card bill comes and states I owe $21,000 dollars. I have only one kitchen in my house! I call again,and it will be fixed. Then I get phone calls stating I am behind on my payments. I call and clarify once again, there is a mistake. I call the store manager multiple times, and the credit card company responsible for my lowes card. it will be fixed on your new billing cycle. then i get a call a month later that i owe more money. I lost it. flipped out on them, and they assured me that it will be desputed and will be credited back to my card. I then today (6-26) get a phone call randomly from ramone, the ass. manager, asking if i recieved my cabinets. i said yeah. TWO MONTHS AGO! I asked him to never call this number again and that it is a dead issue. So i thought...

I then get home from work and get a letter in the mail stating that I lost my despute with lowes and the charges are going to be reapplied to my lowes card. How if i only have a $6,000 credit limit was I approved for $21,000 worth of purchases? Plus, there is no delivery signature for the othe sets of cabinets. I am awaiting word from the regional manager at this point, but I will never shop in this store ever again! Our house project has givin this company at least $10,000 dollars, and this is how we get treated.

they have lost our business. we have a 100+ year old house and now Home Depot is getting all the pie.

When I arrived back at home- to my dismay the parts did not fit appropriately. I then returned to Home Depot and tried some other parts that were similar. Unfortunately those parts would not work either as the parts that were left by the delivery men had a special connector that was in the section of hose the installation team removed with the old refridgerator. I then called the store in Springfield and Spoke with the assistant manager. I explained the problem and told him that I would like to have the unit fully installed as was requested. He told me that the installation team were not plumbers and could not install new hosing. I told him that the hoses were there and should have been easy for their "professionals" to handle. He then told me that he would have a specialist call me back in about an hour or have another team come back out on June 23rd to install the ice maker. Neither event happened and the store has not contacted me in almost a week.

On the back of my Lowes' statement is a special rule by G.E. Money bank stating that if you have a problem with the quality of goods or services that you purchased with a credit card and you have tried in god faith to correct the problem with the merchant, you may not have to pay the remaining amount due on the goods or services. you have this protection only when the purchase price was more than $50.00 and the purchase was made in your home state or within 100 miles of your ailing address.

So far I have not been able to reach a real person at G.E. Money bank and I am at the point now where I have tried in good faith to resolve this issue and I want the charges removed and the account closed. the remaining amount is around $3,000.00 as we had also included countertops and I have paid well over $1,000.00 on the card and paid $2,300.00 in cash at the time of sale. I have been patient, polite, and professional when dealing with Lowe's management and have gotten no where. I should not have to resort to acting rude to get this resolved.

This is a false advertisement and how many consumors are fooled. Its unacceptable that stores can skim small amounts of money. There is nothing on the rebate reciept that states a store has a maximum amount they can give as a rebate.

I feel Lowe's dosn't want to help the consumer, more so then the repair person. At this time Lowe's can have the unit back, the unit is 2 years old, and I would be willing to sell this tractor back to them.

I simply laid the product down next to the closed register beside hers, and told her I would go to 84 Lumber and purchase the product I needed. The time before this visit, I returned a product that had missing parts, and was told they could not sell the product to someone else with the parts missing, that I would have to keep it. I asked for the store manager, and finally got some help, but it did take a while. I have not had this problem with other Lowe's stores. How does this one even stay in Business?

Several wasted trips. The price of gas is enough to stop using this store, because I very seldom leave a happy customer. They are very nerve racking.

The final out come was, Why don't you go to Home Depot! When we went to the customer relations desk to complain, we were told there was no one in that dept. that day and to come back the next day. UNBELIEVEABLE! We have often, if not nearly every time in that facility had trouble locating help much unlike Home Depot where there are always sales people, polite, knowledgeable and ready to help. We did go to Home Depot first in our search and they graciously advised us to go to Lowes as their product was much better a quality than their own for which they have had many complaints. In this particular Lowes, you can readily find customers angry about the lack of service. Lowes is loosing business....OURS!

more to do with the door said it is lowe's proplem.

do business.

The pool was out of use for two days as we filtered and back washed it. It may loose water over time if the liner was damaged. The patio is still turning up glass which we have to warn family and friends about. The noise of the exploding glass will always be there and I shall never again feel comfortable around an outdoor glass table. We have no table and we seem to be the ones doing all the running back and forth to Lowes. To add insult Lowes Head Office never called me direct and passed me to their supplier. Far East Brokers have been in contact and as expected are defending the product. According to them I am an isolated case but when I told them I had found the article on the KMart tables etc he then said he has had about twelve cases out of 150,000 sets distributed. Long and short he just wants me refunded or replaced end of story.

The next day, Igot to thinking about how much the install price was and felt it was not right. Ihave been inconvienced by having 2 water heaters be faulty. so Icalled Lowes and talked to the install manager Sabrina Stallworth. She asked if she could come to my home and also she would meet with the installer chosen by lowes. James Cross, I directed her to the water heater area, The installer and Ms stallworth both assessed the problem. Mr. Cross was quick to inform me that the existing pipe was illegal and not up to code. They started saying this was going to be more costly. Ms. Stallworth talked to my husband on the phone and explained the problem. Ms. Stallworth stated that 40 foot of pipe would have to be replaced in the attic, because it was not under code. We agreed because, We felt we should be undre code.

When my husband arrived home , He cheched the work done, and found that only 10 foot of pipe was replaced. We contacted Ms. Stallworth, to complain that only 10 foot of pipe was replaced, instead of the 40 foot quoted by her. After several conversations with Ms. Stallworth, she stated that only 10 foot of pipe was required. We feel like we have been scammed by lowes. We were charged 262.00 by lowes for installation of water heater and the expansion tank. Then We were charged an additional charge of 596.51 from Mr. Cross. His charges were for replacement of 10 foot of pipe, a ball valve, and a drain valve, and a pressure reducer. He spent 2 hours doing the job.

This is bizzare that We the consumer were charged these fees, due to the poor quality of the product we purchased from Lowes. I am being charged 262.00 by Lowes and 596.00 from installer. This is not acceplable.

I am being charged late fees, etc, which are unfair. I will clear this account and Lowe's won't be bothered with me again.

A was transfered to a person who only identified himself as Mike, who stated he was the store manager. I explained the above situation to him. I also explained that, I care for my 91 year old bed ridden mother who is a stroke patient and has difficulty breathing, I have high blood pressure, and a heart condition,and being without airconditioning was servious problem. Mike was extremely indifferent. I ask him if he could contact their installer and have him come out. He said he would not do that, and he would not send the instaler out until money, because if would be expensive, and Lowe's doesn't pay overtime. I explained again the severety of the situation. He again repeated hissposition. After about 10 minutes of debate he stated he would call the installer and call me back. He of course did not do so.

The cooler hs not beem repaired. Lowe's has not return any of my calls to the installation department, saleperson, or the store manager. My mother breathing has been difficult. A friend had to bring over a portable swamp cooler to coolmy mothers room.

I have not been this dismayed since retiring from the AF and went thru the Vietnam experience of not being well received at home. I had this same flashback these many years later. Today (9 May) I decided to tackle it after the fact with customer service at Lowe's and after waiting for over 30 minutes at customer service I was told by the acting manager that there was nothing he could do. I asked to be dropped from their computer and the manager (Brad) said they could not do that. Now that is beyond preposterous and he said that if I could show them how to do it he would be more than happy to do it. I said you contact Lowe's main computer shop and ask them to perform said action. He said it could not be done.

I could go on and on but for the sake of brevity I won't. Needless to say I won't be shopping there anymore and I know they could care less. I find it amusing (but not very) that you cannot write to Lowe's complaint dept. as there does not seem to be one, at least not on the computer. I am sure that I will never get any self satisfaction except that I served my country for 22+ years and feel in my own mind that I helped get those individuals rise to where they are today that work at that particular Lowe's. It is nice to be reminded that Memorial Day is for those who have already died, not for servicemen STILL LIVING! I hope this somehow gets to someone in the hallowed halls of Lowe's management so they know how their administrative CEO'S can know what is going on. Yes, I could have gotten out of line, picked up a screw and put it with the purchase but it really doesn't matter. I am not the one with a "screw" loose!

On March 19th, 2008 I called Lowes to check to see if my carpets had already gotten in. They told me that the carpets that I purchased were not in yet and that the one that I purchased on March 16th was now on backorder and that they had no clue when I would receive it. I told them that it I was moving into my house on March 29th, 2008 and that when I purchased the carpets I told the salesperson this and they told me it was no problem, that it would be installed before then.

On top of all of this if I would not have called the store no one would have called me to tell me that my carpet was on backorder. I ended up having to go to the store and purchase a carpet (that I did not really like as much as the first carpet that I chose) that I would receive in 3 days just so I would be able to receive it and have it installed before my move in date. That same day they issued a return for $3,659.28 and then issued a new charge for $3,659.28 for a carpet that I was supposedly going to receive in three days.

On March 25th, 2008, I receive a called from the contractor, Anne, telling me that the carpet I purchased that should have arrived in three days had not gotten there yet but they could start installing the carpet that I had purchased on March 8th. To say the least I was surprised that they had no received the carpet by this time since it had already been six days since I purchased the carpet and in the store there is this huge sign that states "IN A HURRY? GET A CARPET IN 3 DAYS!" and this was the only reason why I had chosen this carpet, because they claimed it would be there in three days. Once again I called Lowes and they told me that the carpet would be there soon and I told them how this complicated my moving schedule for my family and I and also for the people that were working inside the house remodeling things. Sadly, I had to accept the delay even though they were not doing what they had promised me to begin with.

On March 27th, 2008 they installed the first carpet (for the first floor.) I was very surprised when I saw the installed carpet. There were cuts on the carpet, the staircase looked awful (some of the steps had cuts that they had tried to glue back together and it was completely obvious.) and the rooms looked horrible, they were completely uneven and in some parts they had taking the molding off and did not replace it. I called Anne and I told her how I did not like the job that they had done and she told me that she personally was going to come see. On top of this they had broken one of the tiles in my bathroom.

On March 29th, 2008 they start installing the carpet on the third floor (at 2pm) this was the carpet that I paid to arrive in three days, well it arrived in ten days. In the afternoon, Anne shows up and tells me that there is nothing wrong with the carpet installation. I showed her the cuts on the carpet and ignores them completely and rudely tells me to deal with Lowes.

At around 8pm they finish installing the carpet on the third floor and the end result was the same as the first floor installation. There were unfinished corners, big holes in closets, pieces of carpet that were not glued that you could lift up, and where they pieced the carpets together they were completely uneven and this was very obvious when you looked at the carpet. And once again the tiles in the bathroom were all broken and chipped. What I did not understand on top of all of this was why the unions where there when I had purchased more than an extra amount of carpet to avoid this from happening.

I asked myself how someone could install a carpet that cost roughly $5,000 in around six hours. They cut the carpet in the dark and then installed it with poor lighting. I decided not to sign their Certificate of Completion which is required to sign if I am satisfied for the installation which I was not in the least. When they install people were leaving I noticed that in the back of their truck they had taken with them a big piece of rolled up carpet which could have easily been for another room. This was mine to keep and they had taken it without even asking me.

I had to wait two weeks for someone from Lowes to show up and inspect the carpet and once again another week for Lowes to come back with to inspect it with the contractors. Anne finally accepted that the job that her installers had done was in poor taste. We all decided that they would try to fix the carpet and replace all the molding that was missing. I gave them a sample of my molding so it would all match.

New installers arrived April 19th, 2008 at 11am. They send two men out, one which I do not recall his name and another which was Gary. Gary was upset with the work that his coworker had done and told me that in all honesty this was unfixable. He compared my carpet to crashing your new vehicle and then taking it to the mechanic to be fixed and expecting it to look and run like new, which it would not. Gary said he could fix the minor details such as the corners and changing the staircase steps that were cut and I told him to try to see what he could do to make it look better. I asked him about the molding and he stated that someone else would be arriving at around 1pm that same day. At around 3pm I went downstairs and to my surprise they had just left without saying goodbye and the person who was supposed to replace my molding was a no show.

On Monday the 21st I called Lowes and I was helped by Lane L. (the installed Sales Manager, who had helped me this whole time.) I told him that the carpet was not fixable and I was not happy with the outcome, once again. He told me that the day that they came to with the installer to look at the carpet that everyone was surprised at how awful the carpet looked but he said that Anne stated that it could be fixed. Once again I foolishly believed that they would finally fix this once and for all. They came back April 30th, 2008 at noon. The person who was supposed to put in the molding came without molding at hand and asked me for a piece to match. I told him I had no more pieces of molding left because every time they came to inspect the carpet they took a piece and I was all out.

I asked him how it was possible that he was coming to put in the molding but still did not have this at hand. I finally gave him a piece of the last molding I had and he promised to come back as soon as possible and never showed up again. The other people that were there to fix the third floor took all my furniture out and proceed to stretch the carpet out. Since they were stretching the unstretchable they carpet ended up looking the same or even worse than before. At around 3pm or 4pm they decided to leave and come back on Friday.

Once again I called Lowes that same day. I did not receive any response until Lane finally called me back. I told him that this was all unacceptable and that if they had all agreed that the install work was terrible that they should at least have the decency to fix it. I felt that at this point that they had abused my kindness. I told him that I wanted all the carpets replaced with new carpets and that they had to move all my furniture as well. He told me that he was going to talk to Ramon, his boss, and get back to me.

To my surprise no one contacted me for 20 days. I called Lane once again and he was surprised that no one had called me as well. I told him that I thought it was awful that they would just take a clients money and then completely forget about them. That at this point I just wanted them to give me my money back. He told me I was right and that he would get back to me.

On May 23rd Lane called and told me that they would only be changing the carpet in my bedroom, my daughters bedroom and they would add in the molding as well. I mentioned the broken tiles in my bathrooms, all the cut rugs that were glued, and all the patches that were made. I told him that this was unacceptable and that I had already given them plenty of opportunities to fix the carpet and it never happened.

I feel robbed, I spent almost $8,000 on carpet and the carpet looks like a patchwork quilt because of all the alterations that they have made to it. On top of all this two and half months of stress. I have people that come into my home and tell me, "Wow, why is your carpet like that?" Friends that I have not even told about this problem that have entered my home telling me this. I am completely dissatisfied and have given them many opportunities to fix this. At this point all I want is my money back.

He didn't like the fact that I'd been looking at his computer screen while they talked and I saw that, clearly, there were four microwaves in stock and none was marked as damaged. We had driven to the store expressly because we'd been told we could have one. My dad spoke up and said he didn't like being played like that. The man said he was sorry, and without any other explanation, turned his back on my father while he was still talking. He walked back to his companions and sat down, with his back to us and all three men ignored us until we left. The store manager on duty didn't seem to care much, either, when we stopped by the front of the store to talk to him. He dismissed us with an I'm sorry, but we don't have what you want. He didn't even try to excuse his employees' behavior.

We later found out from a Home Depot employee that it is standard practice to charge for delivery and not allow in-store pick up of certain items even when the item is in stock. The Lowe's employees lied to us to get our delivery charge. However, both Lowe's and Home Depot are involved in deceptive practices if they are forcing a delivery charge on an item that can be easily carried out of the store. $69 to bring a 30lb item to a location 5 miles from the store is definitely abusive.

I'd like an apology to my father who does not deserve to be treated in such manner by the employee who turned his back while being spoken to. I'd like to see Home Depot and Lowe's advertise the REAL price of items in their stores, or to explain the delivery requirement to its customers.

My bill went from $16,000 to over $23,000. They allege they would make it right. The metal was so poor quality that it had to be replaced. The manufacturer did replace the metal and gave the old metal to Lowes, which they tried to bargain with me on what I claimed they owed me. They were to credit me with the price difference between Lowes and the material they had to get from Carter Lumber and said they would be going back on a vendor who did not deliver, but never gave me complete credit. My signature was forged on delivery sheets and invoices.

After long haggling with Lowes and GE credit and after threats by GE credit I paid off a bill, but never felt like Lowes fully compensated me for what they owe. They falsified records and somehow manipulated credits so it appears that they made restitution but did not account for price differences with Carter Lumber, Labor costs as a result of material not being delivered, my lost time at work, the increase in material costs to finish the building. I can not begin to describe the stress this caused on me and my family

Lost in cost of Labor, Loss Wages, Increase cost of cement $50 - $100 per sq yard, material that had to be purchased elsewhere....Totaling over $6,000.00

My credit report has been negatively affected. The bill continues to grow. I sent a letter by overnight mail to them along with both sides of the cancelled check from January. I am waiting to hear back from them. In the meantime, I am being harassed daily by their credit company.

well not able to bath , wash dishes, clothes have baby in home two adults no hot water im dirty feel disappointed with the services please help soon

I believe that this IS a Lowe's problem too. Doing a little research, I find that people have been having problems with the Whirlpool water heaters for several years now, yet Lowe's continues to sell them. This shows that Lowe's has no respect for their customers

On 12/26/07 they came out and replaced a part. On 1/25/08 called the service line to inform them the product was freezing again. A tech was sent out on 1/29/08 and ordered another part and replaced it on 2/8/08.

On 2/15/08 it stopped working again and another part was ordered and replaced on 3/3/08. On 3/17/08 the product froze yet again and when the tech came out this time the compressor went bad as well so he replaced another door part and the compressor. This also caused us to have to replace all the product in the unit.

On 3/28/08 our product froze again and the tech came out on 4/21/08 and replaced a part that had already been replace once before. On this call I was told that my complaint would be turned over to the task board for a decision as to replacement. I never recieved a call back and the tech simply came out and replace a repalcement part.

On 5/6/08 I called the service department to let them know it was freezing our product again. I was told by the service department that he was going to turn over this complaint to the task board for consideration of replacement. I told him that I had been told that before and no one ever called back from any task force. He assured me that I would receive a response no longer than 4 days. I received a call from the service department on 5/8/08 only to tell me that they were sending yet another tech out to see what was wrong and I told them that was enough there has to be a limit to how many times an appliance can be fixed before it is deemed no good.

I asked if there was an agency that offered something like the lemon law for cars and I was told no. I told them they could set up one more appointment with a tech for their report and they needed to do the right thing and replace this equipment or give me my money back. All the individual kept saying was she was sorry for the problem and she was only doing what this task committe asked for. I asked her if I could speak with someone higher than her and she told me she was the highest there. I then asked for an address so I could write to thier office and she provided that address.

I have had to toss out quite a bit of food. I have had to take off work each time a tech comes out to check out the equipment and then again to repalce bad parts. I have also had to deal with the service center multiple times.

Again, Lowes DOES promise next day delivery. I agreed because at least I would have them by an occaission I will be hosting. As promised at that time, someone called the night before delivery was to take place on May 8, saying they would be here between 9 and 1 pm today, THEN, this morning at 6:50, I recieved a call saying the last dryer they had in stock is damaged, and I would now need to wait another week! WHY was the promise to get the dryer to me when they came in stock not honored?

When asked if I wanted to wait for all 3 appliances at once, I said I did. Now at 8:05---and hour BEFORE anybody should have been here in the first place, Here comes a truck to deliver the remaining 2. Doseesnybody there actually know what's going on? Top all that off with the fact that the advertized shower head on sale was never even in stock to begin with and Lowes appears to be dangerously close to bait and switch. I am extremely disappointed in Lowes and the absolutely terrible service I have been given. An apology dose not at this point do anything to fix this situation. Lowes has just lost a customer.

About a month ago the pilot light started going out from time to time. We would relight it & it would last for a while. It was only 4 months old at the time. It supposedly has a 6 year warranty. Then one day we couldn't get it to light at all. We went to Lowe's & got a new thermocouple. The salesman knew exactly what we needed & where they were. I made a comment that he was very knowledgable & thought he knew his job very well. A couple days later I found out why.

After the installation of the new part, no difference. We can get it to light every once in a while but now it's more like once a day. I started surfing the net to find out more about the unit. I looked up recalls, consumer pages, etc. until I finally stumbled across a consumer complaint page on the exact unit that we had. I found out that Whirlpool & Lowe's had both been found at fault in a class action lawsuit that was settled a month before we even bought ours!!! How are these still on the shelves???

My husband went back to the store with copies of the internet in his hand & talked to the salesman. He asked if they tell people about the problems & he said no. He was told that if the new enhancement kit that they provide free of charge doesn't work they they will exchange the unit or possibly give us a refund. That was this morning, I'll have to let you know how it ends.

We've been without hot water for a month off & on. For the last week it has been more off than on. I finally did get the enhancement kit ordered but it was from information that I found on my own. Nobody at Lowes had disclosed any information about any problems or kits, they just sold me a thermocouple.

I did try to call the 877 number on the side of our water heater but gave up after about 15 minutes on the line. We paid $300 for our water heater, another $8 for a new thermocouple. We have been boiling water on the stove to be able to take a bath, washing clothes in cold water & boiling water to wash dishes. This is ridiculous!! I just ordered the enhancement kit yesterday (5-6-08). I was told that it would take a week to ship it ground or if I wanted to pay to expedite it, I could get it in a couple of days. I believe it was $18 to expedite.

My main complaint is that they were found guilty a month before I walked into their store & they sold me the same unit that they got sued for!! They are still on the shelf today, 6 months after the fact!! How is that? When you buy a house it's illegal not to disclose any problems with the house. I am outraged that they are continuing to make money off what's been proven to be a faulty water heater. Why was there not a complete recall? How is this possible? Please add me to the class action lawsuit against Whirlpool, Lowe's, etc. Thank you for your time. Please e-mail me with any information on this issue.

The first time it was the belt mechanism that propels the mower broke. After repair, it doesn't go as fast it did before service.

The second (and now third)time I had to take it in for service involves the front axle piece. For some unknown and idiotic reason, the manufacturer decided to use a plastic washer looking piece with a ball on it to hold the front axle to the frame. It broke last year the first time I used it and this year the second time. The repair shop advised me that they have seen this several times and this piece breaks on average of once every 8 months. He also advised that the piece cost $.50 and a metal piece, which would be a much better replacement cost about $1.00. I might add that this particular mower was one of the highest rated mowers of 2006/2007. I guess the people that rate the mowers don't actually use them!!

Eventually they did accept payment and held after lots of hard feeling,many phone calls etc.we own rental property and almost daily visit lowes. they need some better pr with there customers.

My entire family is affected by this noise penetrating into my house and disrupting our much needed noise pollution. I need my sleep and peace. Ive called to complain and the first time one of the managers said hed look into it and have it resolved within a couple of weeks. It wasnt resolved so I called back. I spoke with a different manager that said its like living near an airport, you have to deal with it? and he suggested that I put a pillow over my head?. I called their corporate office and complained. I called their district manager left a message on 3 occasions and then finally called someone else in a different corporate office that I was able to speak with. They were able to connect me with the district manager and assured me that this is not appropriate and is against their policy. The employees are setting it off. They are not supposed to be leaving the store after they get there until the manager gets there to turn the alarm off. However, they apparently are leaving the store nonetheless.

The manager is supposed to be there earlier enough to prevent this, apparently he is not. The police say they cant do anything. I really dont understand the purpose in having an alarm thats going to go off almost nightly. This desensitizes the police departments response to it and the communitys as well. If Lowes cant do anything and the police cant do anything what am I to do? I could move I guess, but thats a bit ridiculous since I love this house. But, in Charlotte I was told by one of the corporate people this would not be allowed and they would be fined. So, apparently some cities would not allow this.

I called the city of Shelby and there is seemingly nothing no one can do about it. I need my sleep and this continuous disturbance is obviously interfering with my life and my familys life. Sleep is very important and these interruptions are preventing me from achieving it. Im forced to do something because of this, but what? I cant sue them because that would be too costly and timely. The only obvious thing is to fight back, but how? If the city doesnt support me in resolving this then they are allowing deep resentments and anger to ensue. That coupled with lack of sleep is not a good combination and is how people become violent. I do not want it to get to this point. I do not have much more time to waste on this. If there isnt immediate resolve then I will be forced to seek legal action.

The representative also told us we would receive the check in 5-7 days but we haven't received the check yet. I called Lowes advantage and their excuse is they haven't sent it yet. That it will be another 2 weeks before we will be able to get the check. To us that is just another excuse.

When they pulled this stunt it lowered my fico score. I'm set with equifax alert system. I have a great credit report, and this just makes me so frustrated.

3 days without hot water. No showers dishwasher or washing. The Whirlpool helpline is closed on Sundays did not manage to get a rep on Saturday problems with their phone lines. Took 3 hrs on Monday part shipped free but takes 3days. Paid for express shipping 18 dollars.

Also, purchased Hardwood flooring at Lowe's top dollar, the wood has several disclorations and blemishes (NO not normal types from natural woods) which indicate flooring received was 2nd or 3rd rate and NOT at all what the Samples displayed (like Bait'nSwitch!)NEVER WILL I BUY FROM LOWE'S AGAIN. reported to Atty Gen. wanted verification of purchase-sent to Jeff.City: NO response NO HELP.

as above . DAMAGES: WASTED THOUSANDS OF DOLLARS apparently i have had no relief or recourse. But found this site and thought i would share my Horror story.

The next date we could get was the 21st. My husband and I removed all the countertops and sink by ourselves and I might add that he is 82 and I am 78.Since the 9th we have had no kitchen to use. The only water we have in the kitchen is the ice maker in the fridge. We decided to replace our appliances since we were getting the beautiful Viterian tops. Since this started we have spent between $7000 and $7500 at LOwe's. We have been faithful customers of Lowe's because it is a North Carolina company that the state is proud of. I always reccomend Lowe's over your major competitor when asked. I hope that you will not consider these the rantings of an old lady. I am very unhappy about these events and must say that I was so angry will Mr Floors that I hung up on him when he called. I was refered to the installation scheduler and was given a firm talking to because I had not contacted him to begin with.

Now I ask you, How would I know to do this? All our food has been from restaurants and we wash dishes in the bathroom. I have one more bone to pick..... We purchased a top line Samsung refridgerator and have begged for a manual to operate it.It's been two weeks since the fridge was delivered and I still don't have a manual. I would ask that we receive some kind of compensation for all this inconvience. I hope to hear from you soon.

Second, when we purchased appliances for the kitchen at Lowe's, the salesperson told us that we qualified for a $100 Lowe's gift card, but then, within 10 minutes AFTER we made the purchase, the salesperson said that we did not qualify for the gift card. That makes two times Lowes told us we would receive gift cards and then took it back. Lastly, our salesperson quit half way through the project and the new salesperson tried to raise the cost of the project by $1000. We eventually agreed to pay $300 more that what was originally agreed upon with the first sales person, but we were not happy with the treatment we recieved.

We were literally promised $300 in Lowe's gift cards that we never received PLUS we paid $300 more in the end from what was originally agreed on.

I have been buying from Lowe's since the late 70's, and I have never run into this type of person before. When I go into the store, sales people have always been helpful; but I think that this store manager will cost their company in the end results.



Made this appliance purchase believing that in 4 - 6 weeks we would be financially reimbursed for an outpouring of money. Here we are 3 months later and no end in sight, and we have been unable to recoup that money. We had to borrow from other funds because these people do not deliver. Broken promises; and I feel we were lied to on many occasions. No more appliance purchases from them. I will give anybody else but Lowe's a chance to service our future needs.

We shelled out $750.00 on doors only to find they would not fit our door jams, and we need to purchase extensions to make them fit. Don't know what those will cost yet because Lowe's won't call me back.

I avoided going into that store (1952) and missed days of work so I would not have to face the store manager, I was embarrassed, and was violated

Time and money spent to buy and install the tank in the first place. Having to have it repaired twice and now taking off work today to replace this tank with one that is not a piece of junk! More money and time!

My house flooded at least 7 times, I am tired of cleaning up water damage. Feel that I have been very patient with lowes, they should replace damage flooring at minimum.

The heater did not work in my application because of low water pressure due to the pump system from a private well, so I had to remove the tankless system and install a tank type water heater. This entailed removing not only the tankless heater, but also removing and closing the vent pipe and hole through the roof and installing a new tank water heater. I paid $598 for the Bosch heater, $300 for the vent piping and $2000 for installation, removal and re-installation of the tank heater.

A delivery date with no charge was finally sent up for January. Then Lowe's called to say if we wanted it delivered it would be $65. They corrected that error. The installer said two pieces were missing; we called Lowe's and said not in stock. Then they found 5 pieces in the stock room. What we needed was delivered by an employee. Installer opening flooring, and one entire box was damaged, and it was noticeable on the outside. Lowe's should have seen this when loading to bring to our home. Called manager; he had an employee again deliver this. My floor is now being installed, thanks to an installer who hung in there.

The dealings to get this floor in have been fatiguing and frustrating every step of the way.

Because of the warning we will return or dispose of the tree. Tree cost $178.00 plus tax. Don't know if Lowes will accept return and if disposal will be of any cost because of lead and don't know if any health problems will arise.

A few days after installation, we called the subcontractor and explained the issue and they came and polished with some liquid that area plus we noticed that they scratched it. The polished covered pretty much but after washing it with soap and water we noticed that the same area is going back to the original form without any shine and now the scratches are noticeable as well. We are convinced that the countertops came defective from the beginning plus we have an issue with the sink area where is not completele sealed and the wall back splash was too thick 3 cm as well.

I cannot wash clothes because they sour in the machine.

I can't describe any damages because I am still in shock that he could do something like this.

Loss of money, inconvenience of heating water on the stove to wash dishes and wash up. We had our new grandchild and daughter staying with us at the time, and hot water was a real important thing with them in our home.

The store manager contacted the Georgia Pacific guy and he also said this was a problem was with the contractor.They are both wrong. I told them the GP man was to come back to my house and look at it again as soon as possible and gave him my phone numbers so he deals with me now, not my contractor. I will not do business with them again if they do not make restitution.

It will cost us over $150 to repair our security system, loss of 2 days work, and if the flooring is not good as the first installer said, may have to be reinstalled.

Three men came and inspected the floor and offered me a new laminated floor, but even if I purchased the installation from Lowes they only offered to replace materials. I spent $5,000 on the project and I could not afford any further spending. Now, after 2 years, the floor looks really bad and I want to have it fix or replaced (just materials). I called Bruce and they request to have it inspected by Lowes first. They have some records form the inspection, but they claim they do not have any info that they offered to replace the materials. So now they refused to inspect the floor again.

Thought consumers should know of the LEAD problem.

I would not be so upset, except the same thing happened to my boss just a few weeks earlier, but for them they were told it was too late to reapply. I was given another address to mail my copies to - a total and separate rebate center as the one on my receipt.

I have called Lowe's Customer Service and told them of my further actions in reporting this. Incidently, I asked at the store, if I could just pay the $59.00 in cash and then send in the receipts for rebate. They insisted that it must be added to the charged amount - even though it is 6 months same as cash - if we didn't pay this off in 6 months, we would have interest on this $59.00.

Let me tell you, I all but grew up in a lumber yard and I knew what I was doing. I have a large group of female friends and we do the repairs, not our husbands or the males in our lives. Some might think this is minor - believe me it is not. I will be shopping at a female friendly store from now on.

The leaking sidelite has caused water damage to the surrounding carpet and subfloor. I have had to take time off from work to meet with the contractors, etc., during this ordeal while they attempted to resolve the issue.

By doing this, the work was not done on the first day. It cost me 3 hours from my work day and a damaged desk. On the second day 2 new workers were sent out and it took over 13 hours and they did not complete the work and damaged 3 walls.

I told Lowe's I did not want these subcontractors in my house, but they said I had no choice but to use them again.

Lowes did send out some people to do patch work on my new floor, but refused to replace the kick plate. The floor will never be the same. Insects and rain water comes in through the back door because of the big dent on the kick plate.

I normally shop at a store at which I started by purchasing household items (washer, dryer and kitchen counter) with the promotional "6 month no interest and no payment" credit card. Payment transactions were regularly made via the internet.

Near the end of November 2005, I tried to login to my Lowes account and I was not able to do that. I immediately called Lowes customer care at 1-800-445-6937 was informed by the customer service rep that the website might have a problem and I should try back in hour or two to login again. I attempted to login for over a period of 3 to 4 days to make a payment, and I was still not able to login.

Frustrated, I went in person to purchase more items and make some payments. The clerk at Lowes could not charge my Lowes credit card at that time and had to make several phone calls which went on for about 1 hour and she was still unable to charge the card. Further, she notified me that my balance is zero and that no payment is necessary. I asked why and she replied “you have purchased the bathroom items on promotional with promotional coupon” therefore the payment is not due.

A few days later I tried to login to the website again to check my balances and again, I was not successful. Shortly after that, I called the Lowes customer service again to make a payment by phone (automated service), followed the instructions correctly and inputted my account number to make a payment and the recording replied that the account has $0 balance. Immediately, I went to Lowes in person to the store # 1555 and discuss this with the supervisor I believe the gentleman name was Mike. The supervisor directed me to the customer service and the lady at customer service typed my account number and asks me for my ID, and she informed me that the account does not exist in that she was not able to get any information on that account number. Then she proceeds to ask me if I can give her any phone numbers that might help her find some information. I gave her 3 phone numbers she was able to see all the items listed but with no balance due. At that point she recommended that I call Lowes customer service 1-800-445-6937 and discuss this account.

Made a phone call to Lowes 800 number. They suggested I go back to Lowes and explain my situation, make payments because they were not able to find the account information and said “I apologize for the inconvenience”.

I did again the next day, same thing happen no balance no information on that account. At this point I demanded the customer service at Hawthorne take a payment regardless. I gave her my Washington Mutual Visa and told her please charge $500.00 and apply it to the account. She did by still saying “but your balance is $0!” The next day I called Lowes and I demanded to speak to a supervisor. After I explained all my efforts to get information on my account and making numerous efforts to pay my bill, and demanded and begged an explanation, she investigated the situation and told me my card has been in fraud alert and was reported stolen.

I had the card in my hand and still was able to charge it here and there since the day she claimed that it was reported stolen. This situation went on for about 45min to an 1 hour and the customer rep assured me that she will waive all the late fees and finance charges and she also noted that “I see you have made numerous calls concerning this issue, and I am very sorry you weren’t able to get help” and I asked her specifically “what do I do now if you guys report bad in my credit since this is a mistake and error is Lowes’ responsibility?” and she assured me that is not going to reflect on my credit since “you have been contacting Lowes in this issue and this was entirely not your fault”.

She also realized that they closed the account and transferred all the balances to another account and never notified me. I never called Lowes reported the card stolen nor did I lose the card. It was in my hand until that day I spoke to the rep and she suggested I cut it and throw it away since it is no longer valid.

At that point I requested if she can send me the new card and all the history of my statements. To my surprise, I noticed that my credit score was impacted and went down 75 points! I was informed that the credit went down because Lowes dinged my credit because of a late payment! At this point I called Lowes again the rep told me he was in “India”, I explain the situation and requested supervisor…after I waited 25 minutes on hold he transferred me to the US office (that’s what he said), and a lady answer the phone but hung-up immediately by mistake.

I have spent an inordinate amount of my personal time in an effort to resolve this problem which Lowe's created without satisfaction. I called the Torrance store #0250 met with the general manager and I explained in detail the whole mess. He assured me that he will contact the right person at the finance department and the finance department will call me back.

When no one showed up, I called and was told that Lowe's does not install on Sunday. I informed that manager that the installer called and arranged this time for me.

After over 13 weeks of waiting the kitchen counters were delivered, but are not the same as the ones ordered. They are of lesser quality. Lowes refuses to honor their agreement, and declined to extend refund on cost between what was delivered to what was ordered.

I had my own contracter. Mr. McBride, my contracter was to gut the kitchen 2 wks before cabinets arrived.

After a week or so in July, I called Lowe's about the delivery date.No one phoned me back. 3-4 days later I phoned Lowes asking for Peter. No call back. The next call I receive is Rick Espein from Lowe's telling me he has good news and bad news. The bad news is Peter's brother passed away (my kitchen designer) and my order got "lost or thrown away" and therefore was NEVER placed.

Mr. Epstein said he spoke to "management" and "they" said "call the lady and tell her the truth and see what she says". So I said, " Are you telling me to wait an extra 8 weeks for delivery? My answer is no." Mr. Epstein said he spoke to the manufacturer and put a rush on it, and "I will call you tomorrow". That never happened.

I went to the store and spoke to Maureen Degan, the area manager. Told her the story again. She would look into it. Never once heard from her again. Now no Rick, no Maureen, no Peter. I call and get Rick. I said "Rick I have not once raised my voice, flipped out, I have been very understanding and patient, you asked me not to cancel my order as I would have to wait another 8-12 weeks and you would do better. Now the best he offered was August 2nd to leave the factory.

The kitchen gets gutted, the order arrived and it was wrong. Peter came to the house as an emergency, looked over all the wrong cabinets, reordered the correct ones, they got shipped piece mail for weeks and they were wrong also. Called the store, Peter was transferred. My contractor contacted Corporate and they sent an email to the manager of the store Dominic Labeau who says "I'm sorry this is the first I've heard of this order, I have to look into it". Never heard from Dominic again.

Showed up at the store, he was at lunch. Eric Bergstrom called him and said Ms Vadala was here at the store to talk to you, he never came back. Next call is from Troy Dolan who says HE is the manager of the store and "Lowe's is extremely sorry, we will now stand by you like the telephone commercial where you have 1,00 people behind, that is going to be us with you Ms. Vadala." Never heard from Troy again!

Called corporate. Ronnie (female) at Corporate was very understanding. Phoned the store, put myself and Larry Steward on a 3-way and Ronnie asked me if Larry could "hand hold" my order from this moment on". I said yes. This was November! Now I get the District manager of the region Ragu. He and Larry Stewart are going to come to my house and talk about "hardship".

Stated, "We not only match prices, but we give 10% on the total, others only rebate 10% on the difference".

After weeks of research I put together my 10 appliances and took it to Lowes (they want to see the ads so they can price match).

1. Lowes model numbers are different than Best Buy, Sears, HD, ABT, etc. Therefore everything is "special order".

2. Lowes will not discount the 10% on not stocked - special orders. These appliances are only special orders because of the manufacturer giving different model numbers to each major chain.

3. Lowes cannot price match Special Orders of NON Stocked items.

I went on line to Whirlpoor and wrote down the appliance model number from their web site. I then did a search on these numbers for the prices.

The delivery men had neglected to do this after checking for level of the machine when they set it up. The machine still vibrates terribly and actually "walks" slightly. Has already moved itself sideways until it is flush with the cabinet for the utility sink.

We'd been assured that this model was quiet and did not vibrate. My laundry room does have a crawl space below it, but the floor is solid. What can I do to solve this vibrating problem. I need to wash throw rugs, but fear they'd cause extremely severe vibration. I've done loads from jeans to delicates and the vibration is bad for all types of loads.

He "insisted" that we set a delivery date, so we asked for January 23,2006. Approximately 10:30am on the 23rd Richard called to say the shingles weren't in and he could not tell us when they would be in, but he would find out. For the next two days, we called numerous times throughout the days to question when they would be in. He just kept telling us he didn't know. Mind you this whole time our roof is open, covered with just tar paper.

I called Lowes to speak with Curtis Turney in the flooring department at Lowes, who had sold me the flooring. Mr. Turney assured me "Matt is a great installer, I'm sure he knows what he is doing." I let the matter rest until Mr. Cass had finished the livingroom and part of the guest bedroom. A friend of mine came by to see how the installation was coming. She had just had flooring installed in her new home by another company and was familiar with the process. She asked me if it wasn't unusual that no vapor barrier had been placed beneath the flooring. Again I asked Mr. Cass it he was sure the vapor barrier wasn't necessary considering the chance of moisture coming through the cement onto the flooring. Mr. Cass stated "Look, I'm absolutely positive but I don't want you to worry. It will mean tearing up all of the floor we've already laid, but I will if it will make you happy."

I told him the issue was whether or not the job was being done correctly. Mr. Cass said "believe me, I've been doing this for a very long time, I know how to do the job right. I guarantee my work and so does Lowes. We aren't going anywhere, if anything goes wrong, we'll replace the floor for you." I told Mr. Cass that now was the time to make any changes, not after the job is done. I had to take an entire week off of work for the installation and I couldn't afford any more time off. Mr. Cass again assured me that the installation was being done in the proper manner and that I had a "special flooring" that didn't require extra moisture barriers.

This was backed up by Curtis Turney at Lowes who had given me a small piece of the flooring to soak overnight in a glass of water as evidence that the flooring did not "soak up moisture". The "soak test" was impressive and I didn't pursue the matter any further at the time.

I have since begun to notice small gaps forming in between the pieces of flooring and thought that strange. I went to Lowes to discuss this with the flooring department. Present during this discussing was Mr. Turney, and about five other flooring department employees. I spoke first to a gentleman in installation who brought me into this group to discuss my problem. Mr. Turney now states that a moisture barrier MUST be placed before the floor is laid and doesn't recall our conversation on the phone. The others present during this meeting were saying things like "Oh, Matt Cass, that figures, we've had problems with him in the past." and "He just doesn't care like the others do." Mr. Turney stated "he just didn't want to pay the extra for the plastic."

I was assured that Lowes would contact me with the manner they planned to correct this matter. One week later, I called Lowes and spoke with the store manager, Helen who relayed my message to Frank Millikin, Sales Manager. Mr. Millikin called me back the same evening (1/12/06) to hear what I had to say. After listening to the above, he apologized and said he would get Mr. Cass to come back and re-install the flooring correctly. I told Mr. Millikin that I would not allow the same installer who had purposefully done the original job incorrectly back into my home. Mr. Millikin said "I wish you would let him come in and make it right, we've already paid him for the job and it will be hard to get the money back." I told Mr. Millikin that it would have to be Lowes' responsibility to recoup it's losses, not mine!

Mr. Millikin assured me Lowes would "look into this problem" and get right back to me. Today, (1/17/06) I spoke with John Hess, installation manager for Lowes. I wanted to report that I was receiving calls (at least three per day) from Matt Cass who states he wants to come in and "fix the floor right". Mr Hess was not even aware of the problem, or of the fact I had requested another installer. Mr. Hess stated "Mr. Cass should be calling you to fix the problem he created. We would expect that of him." Mr. Hess also stated "we have no control over our installers, they are independant contractors, after all they are only human! Mistakes happen you know!"

I asked Mr. Hess what Lowes would do to make this right and he stated "sounds to me like you want money!" I had never mentioned money once to anyone I spoke to at Lowes.

I was billed for the $2300.00 for the price of the riding mower. I knew the terms that I bought the mower on and disregarded (no interest or payments) the bills that I received. Later I began receiveng calls on my "Overdue" payment on the mower. I explained (when called) that they were in error with their billing.

Finally after many calls from Monogram bank (Lowes) my frustration level peaked. I paid off the loan in full because of my total disgust with this greed/driven bank. Later I leaned that Monogram all the while was reporting my honest activity as dishonest...unwilling to pay...delinquent. I had trouble buying a house and was forced to settle for a higher interest loan because of THEIR deceptive credit biling and thus fraudulent reporting behavior.This is the unethical activity that thousands should be reporting about MONOGRAM.

Cabinets arrived on time, 9/15/05. My contractor pulled out the existing cabinets and disposed of them, after he checked to make sure all cabinets were delivered correctly. Contractor began installing cabinets on 9/16/05. Installed 3 and discovered that they did not fit. Checked computer printout from Lowe's with measurements and found out Lowe's contractor had measured wrong.

I called 9/17/05 and told Lowe's of the problem and reordered 3 new cabinets that would fit. Told they would contact me with the delivery date for those cabinets. Also told me they would refund detail fee ($70) and shipping fee ($160). My contractor installed the other half of the cabinets in the meantime, and rerouted the electrical in the kitchen.

After much "run-a-round" from Lowe's and finally having to contact Kraftmaid myself, I got a delivery date of 10/5 or 10/6/05. I called Lowe's on 10/5 and no cabinets. I called on 10/6 and still no cabinets. I continued to get the "run-a-round" on where my cabinets were. I went to the store on 10/8, and spoke with the manager, Candee. She did not offer any compensation until I asked, and said she would offer something when final cabinets arrived. She could not tell me delivery date still or why late. Lowe's called 10/10 and said cabinets would arrive 10/17. Cabinets arrived 10/17.

I contacted Lowe's customer care, credit department, and the fraud unit. The reps, Sarah, Dawn, and a supervisor named Kathy quickly acknowledged this was not my account and they had no information connecting me to this account. I was assured on 10-10-05 this matter would be cleared off my file at Lowe's and reported immediately to Equifax. I was transferred to Equifax and they also agreed to forward this information to me, my banker, TransUnion, and Experian.

I called that evening about picking it up. I asked the person how soon it had to be picked up and he said they would hold it for 30 days. I then told him my husband would not be home until the 20th, but, that I would get with my son and we would make arrangements to pick up the tub/shower within the next couple of days. The person said that would be fine, but, I would need to be sure and bring my sales receipt as they would need the PO# number to make sure I got the right tub/shower.

Finally, a manager came up and said my tub/shower had been sent out on a truck to a new home construction site. He then supposedly called the woman who was having the house built. After their conversation he relayed to us that she was going to go over to the construction site the next morning and check it out, then and call the store manager back.

Sometime before noon today someone from the store called my son. My son was told that my tub had already been installed in the woman's new home at the construction site, but that we could have the tub ordered for her job, which was different in that it was 36" instead of 32". He also said that although it was a more expensive tub, they would give it to me for the same price as what I paid for the one I had ordered, and they would even deliver it free. My son told the person he would get with me to see what I wanted to do.

We went back to Lowe's today at about 4pm so I could see this replacement tub. We asked for a manager and they sent a customer service rep, who did try to help us find the tub they were offering in exchange for the one I ordered. When he was not successful in finding it, we ended up having to look for a manager. We followed him from one end of the store to the other looking for this other tub. Finally, we ended up outside, where it had been loaded up on a delivery truck. On the outside of the plastic wrap of this aqua glass tub shower was the name "Trent Schmidt" written in black magic marker, in big letters. The tub was not the same style I ordered and it was too big, therefore unacceptable.

So, back to the bathware dept we went so I could try to figure out what to do. The options given to me were 1. to accept this tub that was supposedly more expensive, but was not at all like what I had to pay in advance for to special order and was the wrong size. 2. Re-order another tub or 3. Take a refund of my money. Option 1 was out...wrong style, wrong size, therefore wouldn't work. Option 2 could be done except I needed the tub/shower by the 20th of the month -- my husband only gets 10 days a month off from the 20th to the 30th, and he is doing this project by himself. The salesman in the dept said had no idea how long it would take to get it. It took 12 days for the first one, but he didn't think that it would be in by the 20th of this month. Option 3, the refund, would not solve our problem as we have to have a tub/shower, so I told him to go ahead and place the order.

What I want to know is how and why did my tub/shower with my PO# number end up with a contractor, if the receipt is required so that it can be verified to make sure the right person gets the right order? I realize contractors often have accounts with home improvement centers so they don't have to pay up front, and I have no problem with that. Still, that should not make them so privileged that the merchandise that they take out of the store is exempt from being checked any less thoroughly than for someone who has to pay in advance and show receipts at pickup time to make sure they are not getting someone else's merchandise. Nor should they ever be allowed to trade for merchandise ordered and paid in advance for by regular customers for any reason.

The other man's name was on his merchandise. Was our name on ours then? I would assume it was, after I had talked with the person about picking it up and him telling me it would be there for 30 days. The name Schmidt looks nothing like the name Francis and surely a contractor would know the name of the person he was working for.

So, the merchandise arrives on Fri, I received a call on Sat and returned the call that evening. We arrived at the store to pick up the merchandise at 3Pm on Monday and find that it has already been sent out on a delivery truck. And, before noon on Tue the merchandise has been installed in a new home site project.

I am very angry and very upset. I feel like I have been taken advantage of by the store personnel and the contractor. I feel like they gave the contractor preferential treatment at my expense, either inadvertently or purposefully, by not making sure the PO# was verified before the merchandise was loaded.

Did the contractor make his deadline at my expense? Did someone in the store help him get my order. Go figure! The other woman got her job done with merchandise that I paid for. Meantime I have no clue when I will receive my paid in advance, arrived and given to a contractor with a job to get done, replacement merchandise re-order. Or when I will be able to get started with my job. Who wouldn't be upset?

I have MS, and had two surgeries, and this was supposed to be over before any of my surgeries. I'm living out of six boxes because I have no shelves. It is very difficult for me since I'm using a walker to get around.

should have been received by the due date. I called Lowe's and explained that I had no problem paying a late fee or a surcharge, but that I found it ridiculous to get charged $1,165.14 (the back/owed interest) for a payment that arrived 72 hours late.

I got the runaround at the Customer Service Center and was referred to Monogram Credit Card Bank of Georgia. At Monogram, I still cannot get hold of a live person to deal with. I've been charged $1,165.14 and wasted lots of time wasted chasing after a REAL ANSWER, but don't have one.

Because we made the purchases on the account and had most of the items delivered later by delivery truck to our new home, we simply provided them with a detailed list with stock numbers, pricing, special advertised rebate information, etc. We never received store receipts for the bulk of these items because of the way we purchased them.

We later had several problems after delivery of the items with our billing statements. Not all the items received the 10% discount as agreed, and very few if any of the rebates were applied, resulting in total billings of approximately $400 more than should have been charged. We live about an hour's drive from the store location and made numerous attempts to straighten things out with the store management, but weren't successful.

In October of last year, we were assured by the store manager that everything would be redone and billed correctly, and that the store would rest the 12/month interest free period so it wouldn't end until November 2004. In November of 2003, we received all of the funding we needed to pay the card off completely as we had planned. However, we received a statement that was again in error and about $400 too high. We sent a payment equal to the correct amount (around $5,200) along with a letter explaining that store management was to have straightened out the issue with their credit/billing company. Still, we kept getting monthly statements showing a $400 balance, though we contacted the store and the credit center on numerous occasions.

Around May or June of this year, the credit center tacked an additional $400 on our account plus late fees, claiming that we had gone past the interest/free promotion period, and that instead of zero, our balance was now up to about $900. Furious and aggravated that we had spent all this time trying to straighten this out, with this result, we started getting phone calls from a "Monogram Bank of Georgia". We didn't recognize the name so I looked it up on the Internet, and the first thing I saw was multiple sites regarding the class action lawsuit against the company. When we looked further, we saw that Monogram was the Lowe's Credit Center.

After taking even more time to explain the situation, Lowe's Credit Center quickly admitted that applying the $400 interest was a mistake and took it off the account, along with late charges, and promised they would fully investigate the remaining disputed balance of approximately $400. They never did. They copied a series of statements and later said that I would have to work with the store again to resolve the discrepancies.

This month, my balance went from $400 to over $900 again with only about $100 or so in legitimate purchases last month. When I called the Lowe's Credit Center, the customer service representative looked up the information on our account and (after keeping me on hold for 25 minutes) came back and said "the balance is correct sir." I asked how my balance increased by over $500 when I only had purchases of $100 and she claimed that previous billing statements showed the higher balance, which is not correct. They were in the $400 range which was still in dispute.

The problems we have endured, the wasted time, and the threat to our sterling credit rating have made this an unending nightmare for more than a year. That is the appreciation we get for furnishing our entire home through Lowe's. There is a complete communication breakdown between the retail outlets and the people that do the accounting and billing and we're STUCK in the middle. They have refused to provide us with a single detailed itemization that would substantiate their claim that we owed them that additional $400, because we don't owe it! They want $1000 from us and we owe them a little more than $100.

Because of their errors, we have faced a lot of wasted time and frustration, multiple trips to the retail store itself, the risk of damaged credit, and fraudulent charges of approximately $800.

To start with a job that was scheduled to take approxiamtely 1 month has been going on now for 8 months ... and counting. We have been informed that Lowe's entire initial installation was botched up. None of the cabinet faces are flush and even caulk can't fill many of the mitered corner joints. Neither the sink or dishwasher fits. We went without phone service for nearly five months because the prewire-line was intentionally cut during demolition. Two live electrical lines were left hot lying on the kitchen floor for eight months until discovered by the new installer on his initial walk-through [he burned his hand upon investigation]. We have been without a garage (Lowe's work-site), kitchen sink, bathroom, dishwasher and running water on the first floor of our home since November 2003. To cut the story short, the entire kitchen will have to be gutted and reinstalled.

More than $12,000 worth of labor and over $20,000 worth of materials, fixtures, and utilities that have been compromised in some form or other. About $17,000 in cabinets and molding have been messed up. A $600 pedestal sink is cracked and a $200 faucet set broken. Approximately $400 worth of out-of-stock ceramic tile was broken on delivery. The loss of use, damaged materials, shoddy workmanship and severely extended waiting periods have already cost my household more than we had prepared for or agreed upon. This matter has progressed to a point where remedy has exceeded simple reinstallation.

I have been extremely patient with Lowe's with the expectation that they would make good on our contractual agreement, their promises and adequate compensation. However, it is becoming increasingly clear that Lowe's biggest problem is the failure to see where they are even at fault. Consequently, the entire $30,000+ project will have to be dismantled and redone.

I recently sent an $80 check to clear the dispute. But they ruined my credit, and never told me what the extra charge was for.

We cannot afford to take time off work to redo a job we have already done. We cannot lift this heavy assembled furniture by ourselves. And we cannot rent a truck again. Now, we have $2,000 worth of furniture that looks older than the furniture we replaced.

I called the subcontractor and was assured they would be out early Monday April 19 for installation. I sought this assurance since I had to dismantle my home office and clear the room for the installation. I waited till late afternoon Monday and then called the subcontractor. I was told they had sent men to pick up the tile at Lowe's, but it was not there. I later called Lowe's and spoke with a manager. I demanded that they get the tile and have it installed immediately.The next day (Tuesday April 20), I talked with a manager named Mario at Lowe's. He apologized for the problem and said the earliest they could have the tile was Thursday. He also said that if the tile did not arrive at the store, he would send a truck to Anaheim and fetch it. I was also promised installation on Friday.

Late Thursday, I spoke with Mario at Lowe's and he assured me the tile was there. I also called the subcontractor and he assured me he would have the installation performed on Friday. Late Friday morning, I called the subcontractor to see when his men would be arriving, and was told they didn't have anyone available for that day. At that time, they told me that the earliest they could install was Monday, April 26. I called Lowe's and spoke again with Mario who was again apologetic and assured me it would be done on Monday, extending into Tuesday.

Monday morning, I called the subcontractor and was told that while they sent men to get the tile, there was not enough to do the job. I called Lowe's and demanded to speak to the store manager (Rose Burns) to notify her I was cancelling the contract for nonperformance. Mario called me to apologize again. I informed him I was cancelling and expected compensation for the grief their incompetence has caused me. I also spoke with the store manager and was informed they could not compensate me unless I went through with the contract. I did in fact cancel the contract.

On October 5, 2004 we made another Lowe's charge for $1,065.63, with 6 months interest free, and payment was not due until March 5, 2005.

On June 8, 2004 we paid Lowe's in the amount of $2,048.66, the amount due for the 1st purchase due on July 5, 2004. This amount was the exact same amount on the billing statement. However, instead of Lowe's applying the full amount they applied a portion to the second purchase of $1,065.63. This caused the July 5, 2003 purchase for $2,048.66 to be charged interest from date of purchase, even though I paid it off in full and on time. How do you pay off a specified purchase when they apply a payment to a portion which is not due?

While I was technically not denied credit, I was denied sufficient credit to make the purchase. But they were perfectly willing to grant this amount to a man with the same financial history.