Lowe's Home Improvement Reviews

I went to Lowe's and, after a hassle with the computer, got my money back. I told Phil I guessed this would mean another two week delay, since our cabinets were delayed being put in by one week and he said, "No, the lady at the counter place stated they would get right on it once they had the new contract." We called this week to find out about the counter top and when they were going to be installed. We called Lowe's several times and were told they were "tracking" where the counter top was and couldn't find it.

When we (my son was also calling) asked why it was being shipped since we thought that it had been ordered at the time I signed the original contract, we were told no, they don't order it till someone actually comes out and measures? Then why did I have to pay for it at the original date? I was told I needed to do that to get it ordered. Our kitchen has been completely gutted to put in these new cabinets. I also ordered appliances from Lowe's which can't be put in till the counter tops are completed. We don't have a sink, stove nothing. Now I'm told the counter top is on back order.

I asked for a refund and they told me no. With any other retailer, if they have to back order, you usually can say forget it and either order another article or get your money back. I've not been given that option. I've been told there would be no refund. I would have to wait for the counter top be in two weeks or two months or two years.

This is completely ridiculous. What did she mean by “she looked at him and didn't think he was going to come back”? Regardless of how someone looks, if a customer says they will be back, then you should honor their request and hold the items until they returned. I came back within 15 minutes of my husband leaving the store. There is no reason why they should have put the items back. Because of this, I had to go back through the store and get all of the items back. The whole process took over an hour because I wasn't sure of everything that was originally in the cart. This was a discriminatory act and Lowe’s in Glenmont, NY should be ashamed of themselves. I am completely annoyed with the way I was treated, not to mention the 10 minutes I stood in line with one "customer" in front of me talking/flirting with the first cashier I spoke with. Completely unacceptable!

Wrong! The water heater cannot be lit at all. Repairman determined that it needed a new gas valve, so he ordered one which will arrive next week. I am having guests and I need hot water immediately. I want a refund on this unit so I can purchase a working water heater. I googled Whirlpool Water Heaters online and found literally hundreds of complaints with identical Model numbers. Why does Lowe's continue to sell these malfunctioning products? They are defective and it is criminal in my opinion. I am asking for a refund so I can purchase a water heater that works.

It should be noted that I visited the Lowe’s location in which the last purchase was made shortly after the accident, and I was repeatedly assured that my card could be replaced as soon as the card balance could be verified. I was asked to return the next day, which I did, but no results were apparent. After five more visits consisting of hours of patiently standing at a counter, I resigned myself to the realization that follow through was not the strength of the management crew in question. I repeatedly was asked for my contact information but was never contacted. I feel that such an enormous amount of my time has been wasted, that my failure to notify those whose interest encompasses customer relations would be remiss. My once intact admiration for this corporation has been severely tarnished.

The potential financial loss has yet to be determined as now I have to keep track of how much I use on the card, and unless I have a purchase of exactly $59.00, I probably will not spend it all. How many of these cards are never completely used? Hundreds of thousand I would think. So, Lowe’s doing this sort of thing they make out and they rip off many of their customers. This causes emotional duress in the form of frustration and anger as well as financial loss. Is it legal for them to charge for something at point of sale and then give a rebate for that also at point of sale? Sounds like a scam.

Smart Track Hose reel broke 7 months later (April of 2009). I returned to the store and informed the Lowe's representative that I believed the product to be defective. Reason: spindle is held in place on each side by two (2) plastic clips (less than an inch in length and 1/8th of an inch in width). There is no way the spindle can support a 150-foot hose filled with water. Product complaint: not built very well. Store complaint: no intention of assisting with a replacement or any intention of offering a discount towards another type of hose reel. Over the years, I have come to believe the Lowe's message of "Let’s Build Something Together" is not true due to lack of satisfactory customer service and product quality.

I look forward to hearing from a representative within Lowe's management.

This project is a remodel for my elderly father-in-law. He has had his house torn up for right at 2 months now where it should have taken no more than a month to complete. He has been unable to enjoy his home with all of his furniture moved out in order to wait for the installation of his carpet. The delay on the door has caused delay in getting the floor done in the kitchen, and the delay in getting the wallpaper in has delayed the installation of the trim that needs to be put up. It is not fair that he has paid for materials that didn't get delivered or received items that were not what he ordered.

After several minutes, the one girl walked to the register next to the one we were standing in line for and announced that she was open. Of course, since there had been a long delay and the other line we had been standing in had been the only one open, there was a rush to the newly opened one. I went from being next in line to check out to the last in line. The second cashier did not attempt to maintain any fairness or order in how the line change was made. She should have announced that she was open and would take the next person in line. I went back to the first cashier who was still waiting for the price check. At that point, I just left in disgust. I have never seen such complete disregard for customer service and poorly staffed store or trained employees.

I went to Home Depot and was very happy with my experience there. Since this was only the second time I had ever shopped at Lowes, I can say that I will never return. I called corporate and reported the incident. I was contacted the next day by **, who stated he is the manager of operations. He seemed very uninterested in resolving the issue and kept asking me what I wanted done to resolve this. He had no suggestion as to what was appropriate and was totally uninformed and unaware of what was actually taking place in the store at the time this happened. I hung up from this call feeling as unfavorable towards Lowes as I had been prior to his call.

I have never had a shopping experience as distasteful as this one and have no idea what actions can be taken to resolve the problem. I would think there would be some action taken to try to retain me as a customer, especially given the current economy and the fact that there are many other places in the same area that I can do business with, not just Lowes. The only suggestion he offered was a 10% discount on my next purchase. I was less than enthusiastic as I am not likely to return and that offer was certainly not enough to make me reconsider. I did tell him he could mail me a coupon for that, and I would think about it or give it away. He then told me they don’t have coupons, but I could ask for him on my next visit or speak to the store manager to get the discount.

My entire impression was that he was totally uninterested in the situation and was not going to look into the actions of the cashiers any further, make any improvements in training, or get extra help to assist with heavy items in the future. I called corporate again to let them know the situation was not successfully resolved and was told I would get a call from the store manager. I asked for the district representative to call instead and was told this was not possible. So far, complaining has been a total waste of my time. In the future, I will obviously spend my money in a store where I am much more satisfied with the service. I am posting this to let others know how awful the customer service in the Brick, NJ store is.

My back is sore today from lifting and dropping the bag of dirt, and I am totally turned off at shopping at Lowes ever again! I wasted my time going to shop at this store.

Now, my problem was I went to purchase garden supplies on Saturday, April 18, 2009. My card was refused; I paid with my SunTrust card instead. I was so embarrassed. I had my father-in-law right next to me; I shrunk. When I got home, I called Lowe’s and they stated that they took it upon themselves to revoke all my card privileges on Dec. 19, 2008. I was furious; there’s no letter, nothing. Not even in my bill statement to say that they no longer want me to buy from them using credit. Consequences: I had to use my bill money to pay for the flowers from my checking account, mental anguish, humiliation, and embarrassment, not to mention the mood that it put me in.

I called the service center back again. By this time, I am frustrated with this entire situation due to I run a business out of my home and my grass is getting unbearably high whereas it is to your ankles. It has been raining every other day, not to mention how it looks to the neighborhood. First, I spoke to a call center person then I asked for the supervisor. She gave the phone to someone by the name of Christina and she kept telling me the same thing. The caller stated that they contacted the company who was supposed to take care of the mower and the lady that does the scheduling had death in the family. I am sympathetic to the situation; however, when did this occur due to I have been calling all week and no one stated this before and now nothing can be done until Monday. By the way, this is Easter weekend. How nice.

Well, I asked to speak to someone over Christina. I get the worst experience with a man named Mervyn who said he was a supervisor and appeared to be toying with me on the phone due to the phone kept going silent every time I ask a question. His response was they could not help. I asked him for the company president's name so I could complain. He stated he could not give me the name due to security purposes. Now, I have been on the phone with these people for more than an hour and this is what I kept getting. So then, I asked for his superior's name. He said he could not give that to me due to security purposes. This is not true, in my opinion, how you can't give out someone’s name, not last name but just the name and he kept refusing also.

The phone kept getting quiet and then he would come back in and say again, "I can't give you any names due to security purposes," but he will have his boss call me. I asked what his name is so I can expect the call from him. He told me he could not give me the name. This is ridiculous. I told him I spent over a $1,000 with this company and this is how little you care about your customers. I don't think this Mervyn is someone that should be supervising. He must be new or need to be upgraded to a customer due to he needs to know how to handle customer complaints.

Very angry, I called back and talked to someone else who was very nice; however, the person she said would handle the situation would be Mervyn. I refused to talk to this rude and inconsiderate man. The conversation with him and I was supposed to be recorded. Someone in higher authority should really be listening to that conversation. The lady's name was Jo-Ann and she told me that the supervisor that would be calling me would be Jeff. I was wondering how come Mervyn lied to me.

After reading everything that everyone has said, I am not going to go through this any other time; something is in the warranty, and you do not have to fix it yourself or pay someone to do it. I am so disenchanted with Whirlpool for making such a bad product and knowing that it is bad. We were never notified that there was a class action suit. I am going to try and get Lowe’s to take it back, and I will never buy a Whirlpool hot water heater again and maybe any of their products. It is a shame that a company that always made really good product is making this type and ripping people off.

I will be going to Home Depot and buy a good hot water tank. I never thought about checking hot water tanks out because I thought that Lowe’s would handle good quality product and stand behind them. I will not waste my time trying to fix this and to only have it happen over and over again! The stress that this has brought on me and the hours trying to get it to light is just unspeakable. Physically, I have to see and take a part; lying on the floor is just not acceptable.

The decision to purchase a Whirlpool was a mistake. What will happen after the repair is made and the dryer fails or the transmission in the washer fails again spilling more oil in the floor? If the Whirlpool washer and dryer will not last 5 months, I will be forced to replace them. I have spent $858.32 on this set so far, and I have had to spend $40.00 at the laundry mat. How much more will my mistake of a Whirlpool appliance cost me?! How much will the repair of the floor cost?! The consequence of the transmission breaking is an oil spill that has ruined our hard wood floor in the laundry room.

While walking to the front of the store, I requested a bag of ice since my hand was swelling very quickly. Ten minutes passed and he still hadn't shown up with the ice. I decided to go ahead and leave rather than stand in the front of the store in extreme pain. The man who had cut my tiles asked for my name and phone number to follow up with me. Much to my surprise, your store manager never contacted me to see that I had gotten home safely. As a customer who has spent nearly $3,000 in your store in the last 60 days, I'm appalled. It turns out that I did break 2 of my fingers in your store and your manager couldn't be bothered to help in any way?

Within 2 days, I was contacted by the installer/measurer. We set a time for him to come out and measure my windows and doors. After the measurements were completed, he did in fact drop them off at Lowe's and Lowe's did promptly contact me as pre-arranged. But here is where the problem started. On my first return to Lowe's (Monday, April 6, 2009) to select my blinds, I met with a clerk named Cathy. I explained to Cathy exactly what I was looking for and gave her the color and texture. Cathy wrote down my selections and stated that she would call me later in the afternoon with availability and pricing. Cathy did call me and left a message with pricing, and stated that I needed to return to Lowe's the next day to sign a contract and finalize the sale. She placed a lot of emphasis on me signing a contract that I previously knew nothing about. I never signed anything.

On Tuesday, April 7, 2009, I did return to Lowe's and this time I met again with the original sales clerk named Nettie. Within just a few minutes, Nettie began to tell me that Lowe's did not have in stock a particular blind for one of my windows and that she wasn't sure, but thought it would have to be special ordered. She further stated she thought that the blinds for the two windows next to the front door would have to be special ordered from an outside supplier and they would have to be in metal or aluminum, but not vinyl. Nettie was unsure on the turn around delivery, but stated in her estimate it would be about two weeks. Operating within a budget and time frame, I had pre-determined exactly what type of blinds I wanted for my home in both color and texture. I was not really interested in mixing and matching blinds as had been suggested.

The more that I listened to Nettie, the more I realized that something just did not feel right with what I was hearing. She was polite and friendly, but in my opinion, maybe a little bit of knowledge was missing. On both of my visits, both employees seemed to be a little unorganized to the point of not knowing what was in stock or their company's policy on ordering out of stock merchandise. I blame Lowe's for that. Well, seeing that they seemed unorganized naturally made me feel uncomfortable. I decided that this venture may not be a good idea after all and then I asked the clerk (Nettie) if she could make me a copy of my window and door measurements. She stated to me that the measurements belonged to Lowe's and Lowe's policy states that she could not make me a copy of anything. She advised me that Lowe's would keep them on file if I changed my mind.

If I changed my mind? I could not believe what I had just heard. Now remember, I paid the $35.00 for the pre-install measurements of the windows and doors in advance. Now I'm being told that they do not belong to me and I cannot have a copy of them. After advising Nettie that I disagreed with Lowe's policy as I had already paid for those measurements, she still refused to give me a copy of my window/door measurements. I asked the clerk (Nettie) to call a manager, which she did. The manager (Mike **) arrived, but was in no particular hurry to do so. Anyway, I explained to Mr. ** that I was unhappy with Lowe's selection of blinds and that I wanted a copy of my measurements so that I may go elsewhere to purchase blinds. Mr. ** was not rude nor was he friendly. He simply stated that Lowe's claims measurements done by Lowe's contractors as Lowe's property.

I reminded Mr. ** that I had already paid for the services and he stated to me it did not matter. I took a card from Mr. ** and advised him that I would contact someone in management above him. I left the store at this point with no further comment. This simple purchase of blinds turned out to be a nightmare. No customer should be limited to a selection of "this or that" if it's not what they truly want. In the interest of fairness and accuracy, I did not ask for a refund during this verbal encounter, because I felt as though it would be far more professional for me not to lose my temper in public had it also been refused.

It's really not about the money anyway in my opinion. It's about a lack of Lowe's corporate integrity and them seeking to punish people because they may not like Lowe's inventory and decide to buy elsewhere. What I have written here is factually correct. This actually happened just as I have described it above. This series of events started on March 30, 2009 and ended April 7, 2009. If you are okay with being told "I'm not sure," then Lowe's is the place for you!

I claimed that she didn't just make it up; she asked someone else on the phone. His response was, “Oh well, she could still get fired.” So I asked what would happen if the oven sat there, and they said well it might drop in price but wouldn't budge on the sticker. First, if it has been sitting there that long, why wouldn't they want to sell it? Second, why would they go back on price? And third, why would any manager not only give the name of an employee to a customer but claim they could get fired? So I walked out of there not only angry that they wouldn't budge but also feeling guilty that some poor girl could get fired over this. I will never shop at Lowe’s again because this is the second bad experience I have had with them.

I was made to wait 3 months for the completion of the installation. I lost days at work because they took their time with the installation. After waiting so long for completion, I found that the gates were very substandard. In fact, the first windy day, the driveway gates were blown down. About two months later, they came to reinstall the driveway gate with better results. Now, the gate to the backyard has been blown off the substandard hinges that they used. I paid Lowe's good money (approximately $9,000) for the installation of this fence and I have had nothing but problems with it.

Although Michelle from Lowe's has tried to accommodate me, she makes excuses for the substandard work claiming it's the materials I chose. I went to Lowe's for guidance. Why would they sell me substandard materials for a job as big as this? I'm on a corner lot. This was a big job. My walk up gate also came off the hinges and they patched it with some plastic cord - very unprofessional.

After 12 phone calls and not being able to get two people to stay on the same phone call and being told by everyone that the other one (the other company) had canceled the service, I was told that my account security ended on November 11th or 12th, one week before my surgery. "Oh, well if you had surgery on the 19th, you aren't covered and you are responsible for the total bill." Considering I have been paying for this service all along and never canceled it, how can they back out of their contract? Is this not breach of contract? I am so sick and tired of fighting with these two groups that I will never buy another damn thing from Lowe's ever again. I have been a good customer for 15 years and have purchased all of my appliances from them. This was obviously a huge mistake on my part.

I really didn't think it was right for me to be installing a part but after seeing all the other issues, I wasn't going to touch it. After great difficulty and hours on the phone, I finally got to nice guy, "Mike" at 800.676.5589, who said he'd get someone out tomorrow considering the circumstances. Still I have to go 60 miles through traffic and hang around all day to get this fixed with very little confidence that it will last. For such an extensive issue going on for years, Lowe's is very amiss for continuing to propagate it and not providing decent customer service. I understand, now, that Home Depot will not sell this brand.

The gentleman assured me he would have it shipped on Monday and I would have it by Tuesday. I have a 4 year old grandson living with me who has asthma, and he can’t take lukewarm or cold baths! I paid over $400 for the water heater plus the $160 to install it in April. I have no idea what the bill for yesterday is going to be and he will have more to bill me for if and when I get the part. From reading the complaints on here, it might not even fix the problem. My plumber suggested I go buy a Ruud water heater, but I don’t have $400 plus the cost of installation for another heater. I should not have to pay a single penny for the parts or labor for something that is supposed to be under warranty.

The Indian person said they would reimburse up to $85 for the cost of labor. But this won’t even be a drop in the bucket for his cost, and I don’t think he wants to wait 8 weeks to get his money, which is the time she said it would take to get anything. I will never buy Whirlpool again and won’t shop at Lowe’s for even a single nail! They refuse to honor a product they sell. To my way of thinking, they are the ones that sold it; they are the ones that should have to deal with Whirlpool to get their money back! Please include me in any class action law suit started!

I paid over $400 for water heater, $160 for installation. I have been without hot water for 2 days and who knows when I will get the part. I have not gotten a bill for the thermocoupling or labor for yesterday when he tried to fix the heater, and he will have another bill for putting in the new gas valve if I get it from Whirlpool. If not then, I have to go try to find another water heater which will be yet another $400 plus the installation of putting it in. My total bill will be over $1,000 before this nightmare is over! Shame on Lowe’s and shame on Whirlpool!

By August 29th, I received another call saying that the door had come in but it was damaged and once again, I would have to wait another month for a new door to come in. On September 18th, I received approximately 15 calls from Lowe's telling me that my special order was in and that I could come and pick it up. I continued to tell them that I had paid for installation and they would say that I would have to wait for the installer to call and then someone else would call the next evening with the same message (very annoying). It took two weeks for the installer to call and set up the next appointment. When the men came this last weekend, they once again chipped the door....A big chunk out of the part near the latch. (I'm not fussy....but this is ________ ridiculous). I have now spent more hours on the phone with these people than you can possibly imagine...and I now I have one door that is hacked up and one door that is chipped...for $1240!!!

The dishwasher came, but the credit didn't since they said it would be rebated. We moved our daughter to Arizona, and when I came back, I had a letter stating that I didn't qualify for a rebate for delivery! So, back I went. I talked to the manager, Kevin, who was rather condescending, and went home to pull a computer printout of all my charge account transactions. Lo and behold, they charged me twice for the dishwasher. I went back to the store with the paperwork, and they said they would look into it and call me at 9:00 pm Friday (two days away). They didn't call, I had to call them, and Kevin acted like he didn't know who I was. Now I was angry, but civil. He told me to contest it through my credit card if I didn't like the way he was handling it. I did so, and all of a sudden the minus $144.00 was on the credit card, back to May?! Yet, they still owe me $144.00 from the original $1020.00 charge.

I have been a card holder for almost three years have spent thousands of dollars at lowes and they drop me like a piece of garbage They have hit my credit report pretty hard in the last month I still have not received any letters explaining any of there decision I have canceled the card and plane to no longer to do business with Lowes.

They keep saying they are going to do a buy out but nothing so far. I can not afford to keep putting out the money to wash my cloths. Is there a way to make them reimburse for all the money that I have had to put out. I put the money out for the warranty shouldn't they have to do anything possible to make things right?

So now my purchase is my problem to repair I have had a local glass company out to the house. They gave me an estimate of approx. $600.00 to repair. Winter is coming and the ball has been in Lowe's court for 5 months. I have tried repeatidly to contact Peachtree and that is another story. They just don't answer your E-mails or phone calls.

I complained to upper management at this store and Doug did not leave a meeting to speak to me so I had to drive another 30 miles for another meeting. When we met , he knew my name and had to take notes from me because he knew nothing about this job. He said to wait until the job was done before we would talk compensation. Two weeks later, another contractor came to my house, removed the cabinets, my sink and faucet and began all over again. Again, I was without running water and a stove for several weeks.

Finally, a week before he was to finish the job he installed my old sink so I could have running water, after it sat outside in the rain for 2 weeks. He was punctual and very professional. I was very pleased with his work. Installation staff have been at my house, Doug as well as relevant installers for several weeks. Yesterday, my floor was finally installed because the other corrections have been made.

I have had to wash my childrens dishes in a slop sink since July 7th. I have had to eat out once - sometimes twice a day to feed my family. The total cost is at least $35.00 a day. My household has been extremely disrupted, I have had to be inside or on my property the entire summer, not always knowing when contractors or other professionals would be there. When they were there, of course I was there as well. Damage has been done to my family along the lines of poor living conditions and hardship. We lived under terrible conditions due to Lowes' error. My family was extremely inconvenienced, my household disrupted and entire summer ruined for a job that should have taken two weeks! My attorney advises me to press charges and the compensation numbers are very attractive if I am not offered something decent. Doug offered me a dishwasher. Big Deal!

Finally, we talked to a supervisor who told us that the installer told them about the cracked tile and they we told him that was fine. I told the supervisor that they need to fix the cracked tiles (about 6). She asked where the tile came from, but our house is 20 years old, so we don't know. We have a few extra pieces but they are chipped from storage. Anyway, we had someone come out to install the sink (removing the ledge that prevented the sink from going in). He also replaced the cracked tile, with our chipped tile. The grout couldn't be matched. I argued my way into having lowe's come to our house to see the damage.

They brought 3 people and the installer and all ganged up on us. We were wrong and they were right - the tile was not their responsibility. I contacted Lowe's corporate, but they referred the issue back to the local store. We since purchased new floor tile (and installation) a new fridge and paint etc. We did not purchase them from Lowe's. We will never go back.

Costs: 4 days of eating out for 4 people because it took that long to install the sink and replace the tile (grout, drying time etc). We had to pay another company to replace the tile: $300. We had to pay another company to install our sink: $350. We paid lowes to install the sink: $250, and they have not refunded that to us. Economic damage with miles: about $900

Our options: A) we can replace that ONE seat and replace it with something that doesn't match (which is why we bought 3 of the same love seats to begin with!), or B) we're stuck with defective furniture from Lowe's. Nice. We're no longer Lowe's customers.

Calling was a complete nightmare. It was far from home so i tried to get results by callingthem. all i got was attitudes. I have stil lnot recieved my items and im getting the feeling i will still be waiting. HELP!!! better yet , avoid at all cost to have your items delivered as they are not looking out for you.

it was supposed to be my aniversarry present for my wife but instead Lowes KILLED it every way.

the consequences are that I end up going out for nothing because I still am unable to finish my projects because I did noit get what I needed. I get very aggitated taking my time to go out when I get in the mood to work on the house, and still end up having to sit and look at everything unfinished. It is getting very old. I do not want to have to start driving a longer distance in order to get what I need. I want it top be known that everyone I have spoken with comlains about not being able to get assistance as well. a boycott is in the works I hear.

One was fine the other they hadn't set aside again and then showed him two damaged ones that they had left. Then they had to process a return and send him to a store 20 mins away to get a door. Then another day they don't realize their coupons aren't scanning but its too late to cancel the transaction. So they have to send us back to the returns desk since they don't have any refund process in place. So they have to completely reverse the transaction and re-process it.

To top it off when we are headed out the store to go back to the returns desk this rude and obnoxious Lowes worker comes chasing us out saying that the alarm was set off. He is unfriendly and discourteous as I guess he has been asked to be. Not only had they forgot to scan the item properly causing it to set the alarm off but they send an absolute jerk to hassle us about their mistake. If you want to find someone rude to hassle you then definitely ask for him.

They have also had to bring us a fridge 3 times now because they can't get it right. They had to process many returns for us and refunds and they damaged our floor bringing in a fride. We are able to get compensated for most things but after this many mistakes it just becomes too much almost and takes a lot out of you.

I called their customer service and was told that the $483.36 promo purchase would be removed in two to three billing cycles. The $483.36 promotional purchase has remained on the billing statements for almost a year, even though I have contacted them repeatedly every month. We attempted pay the regular account off on 1-04-08. We went in person to give them the check at the Lowe's store in Muncie, and asked them to check the payoff amount for the regular account balance only they did we wrote the check and asked them to make sure that it was only applied to the regular account balance, they said that would not be a problem.

This of course did not happen consequently the regular acct. was not reduced to zero balance as requested thereby earning additional finance charges up to this date. We filed a complaint with the BBB, 7-01-08. We received the final response from Lowe's credit center on 8-13-08.The response stated that the disputed purchase would not appear on any further statements. We received out statement August the 12th the purchase amount of $483.36 is not there, they have reduced the amount to $248.39 with no explanation. This is from GE Money Bank,evidently the company that handles their billing.

We are going to pay off the promo account before it's due date as we don't want to this to go to the credit agency we are of limited means and this controversy has caused us alot of worry and we cannot afford to pay the penalty and having to deal with the credit agencys too. Lowe's does not belong to the BBB we found out. It appears to us that they have comingled the payments as they see fit.

We are very concerned this problem with Lowe's might have and adverse effect on our credit ratings. At our age and limited income we cannot afford bad credit reports or overpayments of accounts.

After loading around 10 sheets of drywall the cart fell over ond fell on my left foot. So the customer asked if I was OK and at that point I said I think my foot is broken and got into my car and went home to bed. This morning I am going to hospital because I know my foot is broken. There is drywall laying broken in the aisle where we were at. I work in construction for a living.

I called the 1-888- LOWE's number to find out how to be reimbursed for the lawn service and found out they only paid up to 25. for lawn care and only once in the contracts lifetime. Despite what the Extended Protection Plan Benefits (highlighted on the plan literature) said, I was informed that footnotes on the back, in very small print and not noted on those highlights, explained the Real Plan and as such what I thought and what they wrote in their highlights was not exactly. Also, after some investigation I have since learned that LOWE's has nothing to do with the contract ( even though the literature has LOWE'S written all over it and the call number for service leads one to think LOWE'S is involved in this contract. The contract is really with good old National Electronics Warranty Corp of Florida who are located in Virginia.

NEW has no power to enforce the same day pickup or 2 week fix it period promised and it is going to cost me 300-400 dollars to get my lawn cut before my mower gets back. Now I'm stuck with no mower for weeks plus hundreds of dollars for lawn maintenance fees. Also, there are other items in the small ,unfootnoted, small print that contradict almost everything promised....bait and switch...misunderstanding...whatever...it's called FRAUD or deceptive advertising at the very least. Thank you.

Lots of mental stress and late charges to bills and credit cards. Loss of employees and freinds.

Shortly thereafter I received an identical letter. I returned to the store and cancelled my credit account with lowes and destroyed my card in front of the woman. Now I'm receiving thousands of dollars in bills for gift cards, tools, etc., etc.(from the Detroit area) all in MY NAME on an account that was suppose to be cancelled. Of course I'm taking action with law enforcement, locally and nationally.

This is a inconvince, to put it mildly. My social security number was incorrect on the request for a credit card to be sent to the Detroit address. This should have been the first sign something was wrong, strange, or incorrect. I am seventy years old, I have high blood pressure. If your employees knew what they were doing to the slightest extent this stress and problems would have been prevented. Now I have major problems to deal with. None of my other credit cards were affected, (so far) this leads me to believe because of Lowes incompetence dealing with such matters, they and me are an easy taget for SCAM artist.

but i'll tell you one thing right now, i'll never shop again at altoona lowe's, i'll go to johnstown, most of your cashiers, and i say most, are friendly and courteous, this really isn't a big thing, but it is something that should be looked into, he was sharp with the customers ahead of me also, and if he dosn't like working there, he ought to just quit.

Their warranty is a joke. There was already a recall on this water heater when I bought it. Lowes knew it and sold it to me anyway. I dont blame whirlpool for building junk, I blame Lowes for selling it. I called Lowes store in Opelika Alabama to try to find the repair kit (which they did not have), the manager informed me that they have six on the shelf with the same model number as mine. That is a joke, he told me that some of them don't quit working.

I called the Lowes complaint line and was reassured that a senior manager would contact me within 24 hours, but that too was a joke. Noone has called. My wife has two heart diseases, and her heart specialist said to do whatever it takes not to let her get upset...Thaks alot Lowes, Everyone of my appliances have come from Lowes because of the reputation I thought they had, I will not step foot in that store ever again. Knowingly selling brands of appliances that do not have a 24 hour call center, have defects, recalls, and unobtainable proprietary parts is poor business practice. I plan to notify the BBB Monday morning.

It has been about 3 weeks and I have not seen my card. I called the rebate center back and was told my card had not been mailed yet and I should receive my card in 30 day's.I asked why should I have to wait so long when they made the mistake and was told again that I would get It in 30 day's.I beleive all rebate's are a scam and that the company's make it so much trouble that you will give up.All rebate's should be instant.I will not by anything else with a mail in rebate on it.

To much stress to deal with.

I am out for repair cost and time. Given the long history with this water heater, there will be numerious future repairs.

I contacted the warranty company who refused to cover it saying that my warranty was now void and that it was my fault since i had caused the spill,I then contacted lowes since i had only owned the range for three months and they said that the sealed burners are'nt really sealed and it was my fault i spilled the oil and ruined the whole range. I feel that when they sold me the sealed burner range they should have disclosed then that they relly are'nt sealed burners.

the fire proof blanket on it has to be replaced resulting in a $250.00 bill from the repair man.

the store manager, matt, told me that i could take it or leave it. this will cost me an additional $150.00

I called them on Aug 5 and she said to give them 24 hrs again because she didn't know what happened. It was a lady that barely speak english. It was hard to understand her and I think she was having trouble understanding me. I plan on calling again tomorrow but what are my options here. I am disabled and have a son, we need a way to keep our food and drinks cold. This is frustrating!

I had just bought groceries so all of my food was lost also the food that I had already had in the freezer ruined. We have been out money for ice to keep in a cooler every day and having to eat a lot of soup. I have health problems and this has made me worsen due to the stress and not being able to eat right.

it was soposed to be ordered on july 29th and they did notoder it utill aug 4th. this an insuranse job and we have to have the 8mm laminate to go back in the house because 8mm was in the houseto begin with. they have caused us alot of proublems with our customer. she is upset with all the problems. our customer is an elderly lady and should not have to put up with this kind of hassle. we will never take another cutomer to lowes again. this is making my company look bad. I have never had any problems with ordering flooring any where else.

our customer is very upset . this has cost us alot in gas and long distant phone calls.my customer is an ederly lady and should not have to go thru this kind of hassle to get her floors replaced. her daughter has come to visit and has to stay in a house that tore up and that has upset our customer as well. this is giving my buisnessa bad name.

credit score damaged, reported as collections, harassment by collection agencies

I went to the store and talked with the salesperson that had helped me with my order. First I asked him why I hadn't received my warranty for the ThermaTru door or the Pella windows they installed. He said they did not give customers their warranty--that they "held" it for them. I asked him how I was supposed to address issues within whatever the time frame was if I didn't have the warranty. He said Lowe's would let me know what the warranty said. I told him that was unacceptable--how could I know what my rights were if I didn't have a copy of the warranty to read. He told me the door had a lifetime warranty and that the installation had a year's warranty.

Then I told him I wanted the warranty because the door was leaking and damaging my floor. I told him I had no idea if it was the door itself, the installation or the weather stripping that was causing the leak, and, without the warranty, how could I know I only had a year to address any installation warranty issues. He contacted the manufacturer to get a copy of the warranty but was not able to get one for me.

He referred me to the installation manager. After many phone calls, she finally sent out man from one of the companies Lowe's has a contract with to do installations. He said it was a manufacturing defect and moved some weather stripping on the main door's frame and the matching location on the door.

I asked him about the damage to the floor and he said Lowe's would call me about that. The next day, while cleaning, I noticed the wood floor on other side of the door was also damaged. This wasn't evident until I moved some furniture and the vertical blinds that hang directly above that area of the floor. I called Lowe's to report this leak. The install manager came out and took pictures. Then she sent out another person who wanted to caulk the area. I told him not to because I wouldn't be able to open the door if he caulked it shut!
I called the install sales manger again, and she made arrangements with ThermaTru to send someone out.

They sent out a company they subcontract with for warranty work. The man used my garden hose to spray water on the door. Water immediately ran in on the floor in both places. He said he would submit his report and I should hear something in a week. Another week went by with no call. I called the number he had given me and was told it would be another week. That was over a month ago and I still have no resolution to this issue.

This is the extremely short version of this issue. I've made phone calls weekly sometimes because the install manager didn't return my phone calls or was conveniently out of pocket. At one point, she said they had been calling but hadn't heard back from me. I asked how I was supposed to know they called if they didn't leave a message. I asked what number she was calling and, again, conveniently, somehow my phone number had been changed in their system by one digit. Calls to the store manager were never returned. When I asked what his schedule was, and again drove to the store, he was conveniently in a meeting off site.

This issue is now about nine months old. I have looked into suing them in small claims court. To sue a corporation, one must have the name of the person whom is the "agent for service", the proper business name and proper address to which to send the notification. The Texas Secretary of State's office couldn't find this particular location in their database, and suggested I call the store. The woman that answered the phone couldn't give me any of this information, nor could she spell the store manager's last name.

My next call was to their corporate office in North Carolina. I told that woman what I wanted and why. She was very interested and asked me many questions. She seemed shocked at all the effort I had put into correcting the situation and that the store manager didn't return any of my calls. I told her I wanted the door removed and a Pella sliding glass door installed in its place.

In addition, I would not pay to have the leaking door removed, nor the new sliding door installed. I told her I expect Lowe's to deduct the difference between the ThermaTru and the Pella doors from what little I still owe them for a second installation they did in 2007. She told me I would have an answer from them in 24 hours or less. I'll keep you posted. The hardwood floor looks bleached out in one area and the other has turned black. I've spent a lot of time and gas money on this. I have allergies to mold and need the leak stopped.

I purchased 12 bulbs, same #168725. I am very disappointed of the inferior quality. Plus Lowe's hasseled me about returning the bulbs and indicated they did not recycle these bad bulbs but merely threw them away in the garbage. Wow, this is crazy.

When I asked about the delivery, he said $638. He was angrry because he wanted to go home I heard him telling another employee. He walked away. Since it was obvious I was wasting my time, I asked another employee - Carlos. Again, I asked if the door I had pointed out to Kirk was the same door in the catalogue located on the store counter top. Carlos said show me and escorted me to the door. Carlos said "no." tThis is RB and the other door is a Benchmark door. Back to the front desk, he went to the computer and started to calculate the RB door. Final cost $410 + $96 for the brass lockset with a delivery charge of $538.

When I said that three of you have given me 3 different prices, he said "you ask too many questions and confuse everybody." I didn't hear him speak to the men that way. when i asked for a printout, he said that he couldn't, the computer would only give him the final "lowe's Customer Price, not the complete order." After two hours at the store, I walked away rather than let myself get upset. Lowe's needs to tell the men at the Door Dept. that you can't speak to women any different than you speak to men. We should not be insulted, ignored, and then left with nothing, not even a printout of what we wanted to purchase. I wasted my time, treated like a lower life form, ridiculed, then dismissed. I'm sure these men would object if anybody treated them like they treated me.

They will not send me anything in writing as I requested. They are calling me every day and sometimes two and three times a day. I am getting very tired of them. If I owe Lowes anything, Please send me in writing what it is for and from when and what Lowes store. If you find that I do not owe Lowes anything, Kindly get these people to stop calling me. I appreciate your prompt attention to this matter. Thank you.

All I want from either Valspar or Lowe's is for one of them to pay for the cost of our choice of new paint (not a Valspar product), and to pay for the labor involved with stripping a faulty product which was recommended to us by Lowe's. We have a 10 month old baby and I work full time as a carpenter. The original paint job was done by my wife while her parents visited us from Massachusetts. Stripping and repainting the porch isnt something we have the time to do. I would think that between Valspar and Lowe's they could come up with the $500 or so dollarsit would take to fix this.

My newly rebuilt front porch is not properly protected by the recommended product and the wood decking is beginning to warp which will cost even more to repair in the long run.

I get home, and there is a delivery notice on the door left @ 12:50 p.m. and said they would try again tommorow. I wont be there tommorow, as I had stated I wouldnt be there on this particular Monday untill after 5:00. These specific instructions were typed on the delivery order, witnessed by myself. So I call the number they had left, which was for the store, and after being transferred 7 times to people who had absolutley no clue as to how to handle something like this, and not getting a manager to answer any of the transfers the customer service lady said come there and get it, after I told her I'd come get it and they refund the delivery charge. After standing at the counter for just under 1/2 hour along with the 4 other people there waiting for similar problems, they finally start trying to figure out how to refund the $55.00 charge.

After a total of 1 hour waiting the dryer finally is pulled from the back and brought up front. Now I have to wait for someone to come load it. With another customer with a dryer, and one with a stove, we all decided to get a dolly from the counter area and load the appliances ourselfs, helping each other. Problem with that was the loading are was full with about 6 vehicles waitng for someone to load there appliances. As we loaded we were sharing very similar stories of this not being the first time this sort of thing has happened with Lowe's.

Needless to say that is a great display of a poorly ran team. That was my 2nd experience like that with appliances from lowes. The 2nd being my fault for going back for more of the same treatment. If lowes carries something that you cannot simply put in a cart and carry to the checkout, they cannot handle it, at this location anyway. Verdict for me: I will do no more business with this lowes in Alexandria Louisiana again. Ive said that in the past but its now confirmed!

Damage my crdit score

I called the Michael & Sons repairman personally and he said he'd come back out in the morning. After a day and a half of NO response from the repairman, I called Michael & Sons. They REFUSED to come back, insisting the pilot light was a manufacturer issue, and that I needed to call Whirlpool. I called Lowes; they also refused to help and they said to call Whirlpool.

After several attempts over two days of calling Whirlpool, Sandra had me do all kinds of troubleshooting things on the water heater to no avail. She agreed to send me some heat assembly that would take 2-3 days to arrive. She gave me the number to a contractor that was supposed to come install it, and said not to call until the part arrived. Good thing I didn't wait that long, because when I called them they said they don't service my area.

I called Whirlpool back and they gave me Sears contracting. That's when I found all these posts here about this crappy product, and then I called F.H. Fuhr to look at it. Same thing happened with the pilot light. The F.H. Fuhr repairman didn't have the part and wanted me to wait a few days for him to locate it, but when I showed him this site with the complaints, he thought it would be better to try to sell me one of his (but I refused, because it was the same manufacturer as the ones that made Whirlpool's). Same thing with the Sears repairman, and when I showed him the complaints page, it was only then that he admitted that the water heaters were faulty.

I'm angry at myself for not trusting my instincts. The Lowes salesperson (Ron) called me 5 times badgering me about buying the water heater. I should have known, but you don't expect a popular store chain like Lowes to be so irresponsible. It cost me about $400 for the product and about $500 for the installation.

So now Lowes is thinking about giving me a refund, but for the water heater only. They will not refund the labor. But I will fight all of it, since I put it all on my Lowes card and did not pay cash. What stinks the most about this is that I had a good water heater. It was 20 years old, the original that came with the house, but it still worked. And it was under my home warranty! But I thought I was being proactive by upgrading the water heater before a problem arose. Now I have gone a week without hot water and I'm wishing I could get my old 20-year model back. Whirlpool and Lowes have forever lost me as a customer.

Since I live alone it is very nerve racking to receive these calls so late at night. Especially when they will not speak and then call right back. These calls must stop.

On July 13, 2008 the door came off the track and two windows shattered glass all over and someone could of received some serious injury from this. I completely understand the door is not under warranty but I would of thought that Wayne Dalton would of stood behind the products they sell but I was wrong. Lowes sent someone to the house the next day to put the door back on the track. Lowe's also told me that they have had so many problems with this door they no longer carry them or sell Wayne Dalton doors.

I contacted Carole at Wayne Dalton via emails hoping to resolve this issue but she was no help. She said no door gets replaced at no charge.She also stated it must be a problem with the install or no one maintained the door the way it should of been maintained. She didn't even see the door so how could she tell what the problem was or is.

The door is now so warped from falling off of the track that you can only open it by hand and can not use the remote. I completely believe this door is defective. My Dad always maintains any product that he purchases and always keeps things in top notch condition. Also due to living in New England the snow will be definitely able to get inside the garage due to the warped door. All I want to do is have Wayne Dalton take some responsibility for their product and replace this door at no charge. This door is not even three years old. Also Carole from Wayne Dalton said go out and buy a new door. I want Wayne Dalton to stand behind what they sell.I'll take any advice you have so I can get this door replace for free.

Can not afford to go out and buy a new door. The door now looks [bad]. The door is there to keep animals and people out of the garage and now I can say that if someone wanted to get into the garage bad enough now it wouldn't take much to just push the garage door in a couple of time and you would get in. Thank God there was no physical damange with all the flying glass.

The shipment was also missing items, the first time the items could not be found in the store & one item was damaged. I had to wait another week for a replacement item to be found & delivered. The second time the items had apparently been re-sold from the time I paid to the time they pulled the items for delivery. They knew the quantity available each time I purchased, so my business wisdom would dictate why not pull said items off the shelf & set aside so they can't be resold?

This cost me additional time as well as money since I was paying contractors for the install, and had to find the replacement items elsewhere or at another Lowe's, wasting my time & also costing me more money on the products as well as gas, time on the phone, etc. The entire time this fiasco was going on

Approximately $500 in replacement items, gas & fees to contractors and city for re-inspection.

They all had cuts on their legs from sitting at the table and the glass just shattering over them.

when he said there was a recall on this type of water heater, we were shocked.....what recall? we called the number listed on the heater side itself, and the woman answering says we have a wrong number. In checking the internet, we see that there was a class action law settled in 2006....WHY IS LOWE'S STILL SELLING THIS HOT WATER HEATER TO CUSTOMERS??

NO HOT WATER!!!!

I have had to take off of work three times to meet the repair man.

I had an other company to come out and a independent guy that I knew to give me a price on the job before I had Lowe's to come out. The other company didn't have title and the other guy went to work for Lowe's and said he would no longer have the time to do the work. I knew what they had told me about what needed to be done. They both said that the boards under the carpet needed to come out and the right kind of board put down. I had spoke to others that had their carpet replaced with wood to tell me the same thing. To my unknowing Lowe's didn't replace the board under the carpet. They still have not told me but others who work for them have. I will not tell who because I don't want them to lose their jobs.

After I started to put things back together I noticed large cracks in between the wood. Some so big you could put tooth picks in and or even credit cards. I reported it to Lowe's and they by this time had got another contractor because of all the stupid things that the other contractor had done, to finish up the work that the other contractor had done wrong and other problems. But this guy hasn't used, I guess because he wanted to do it right. That contractor told me in front of the Lowe's people that there was more to the problem that I hadn't stated to them.

And on that being said he told me that he would tell the two Lowe's guys what he saw and how to repair it on the way to the store. This contractor also wasn't used.So they bring in another contractor that hadn't never seen the floors or was I told someone else would be doing the work. They put putty in the cracks. A few day later the putty was coming out. Lowe's have been out several times to repair the cracks with putty.

In October 2007 I had the local TV network to do a report that aired that month. Lowe's stated to the news that all the floors would be taken up and replaced. No they only keep coming back to fill in with putty. The other problems that were aired have been fixed but not all to my liking. What in the next three years the putty comes out and liquid gets down in between the wood and it causes an other problem, then what? Then I am going to have to put out more money to repair the floor, if done right there would be no need to make repairs. When I sale in the coming years I could be held accountable and would have to pay for them to be repaired if a problem arises. So is there something you can do to help me.

Hardwood was spaces in between end to end and side by side that was filled in with putty. And now the putty is coming out. There are areas where the ends aren't laying smooth. One is up a little higher than the other. The under boards are the wrong kind of boards and should have been replaced. The carpet was put down in the 1980's and the boards were the kind used for carpet because it is cheap and could be used for this type of work. When hardwood is put down they use a higher quality of wood board. Because you don't glue wood to this kind of board that is under carpet. And my floors are glued down on the wrong kind of board.

For the past 6 years I have been averaging around $250 a year in outside maintenence on my mower that I can't do myself. No amount of complaining to Lowe's has ever solved the problem. Just two months ago I spent $400, and now, it stopped running again. With reasonable maintenence I expect a piece of machinery to run a lifetime. When I discuss my problems with Lowe's personnel, my usual answer is you need to discuss this with the manufacturer, with which my response is always I didn't buy it from the manufacturer, I bought it from Lowe's. I never get anywhere. I'm sorry I saved the money by shopping at Lowe's. I should have gone to John Deere (non-MTD).

About $250 a year for the past 6 years.

If I had bought & they had not told me of the dely in assembling, I would have had 40+ people at my home on Sunday with lots o raw meat & nothing to cook it on!!!!!

Upon checking out with other merchandise I discovered that Lowe's was giving a 10% discount to all military personel over the 4th of July weekend. I returned to the sales counter where we bought the building and requested my 10% discount. We were told that the order had already been processed by the computer and there was no way that it could be recovered and award the discount. I casually commented that maybe I should take my business to Home Depot, another associate standing with Carl commented, I don't always eat at the same resturant either.

I am a retired Air Force vet and I have preffered shopping at Lowe's since day one. Situations such as these raises some doubts in my mind as to the concern of the companies reputation and of any assurance of repeat purchases by the public. It certainly got my attention and dissappointment.

We lost $200.00 of savings

My credit card bill comes and states I owe $21,000 dollars. I have only one kitchen in my house! I call again,and it will be fixed. Then I get phone calls stating I am behind on my payments. I call and clarify once again, there is a mistake. I call the store manager multiple times, and the credit card company responsible for my lowes card. it will be fixed on your new billing cycle. then i get a call a month later that i owe more money. I lost it. flipped out on them, and they assured me that it will be desputed and will be credited back to my card. I then today (6-26) get a phone call randomly from ramone, the ass. manager, asking if i recieved my cabinets. i said yeah. TWO MONTHS AGO! I asked him to never call this number again and that it is a dead issue. So i thought...

I then get home from work and get a letter in the mail stating that I lost my despute with lowes and the charges are going to be reapplied to my lowes card. How if i only have a $6,000 credit limit was I approved for $21,000 worth of purchases? Plus, there is no delivery signature for the othe sets of cabinets. I am awaiting word from the regional manager at this point, but I will never shop in this store ever again! Our house project has givin this company at least $10,000 dollars, and this is how we get treated.

they have lost our business. we have a 100+ year old house and now Home Depot is getting all the pie.

When I arrived back at home- to my dismay the parts did not fit appropriately. I then returned to Home Depot and tried some other parts that were similar. Unfortunately those parts would not work either as the parts that were left by the delivery men had a special connector that was in the section of hose the installation team removed with the old refridgerator. I then called the store in Springfield and Spoke with the assistant manager. I explained the problem and told him that I would like to have the unit fully installed as was requested. He told me that the installation team were not plumbers and could not install new hosing. I told him that the hoses were there and should have been easy for their "professionals" to handle. He then told me that he would have a specialist call me back in about an hour or have another team come back out on June 23rd to install the ice maker. Neither event happened and the store has not contacted me in almost a week.

On the back of my Lowes' statement is a special rule by G.E. Money bank stating that if you have a problem with the quality of goods or services that you purchased with a credit card and you have tried in god faith to correct the problem with the merchant, you may not have to pay the remaining amount due on the goods or services. you have this protection only when the purchase price was more than $50.00 and the purchase was made in your home state or within 100 miles of your ailing address.

So far I have not been able to reach a real person at G.E. Money bank and I am at the point now where I have tried in good faith to resolve this issue and I want the charges removed and the account closed. the remaining amount is around $3,000.00 as we had also included countertops and I have paid well over $1,000.00 on the card and paid $2,300.00 in cash at the time of sale. I have been patient, polite, and professional when dealing with Lowe's management and have gotten no where. I should not have to resort to acting rude to get this resolved.

This is a false advertisement and how many consumors are fooled. Its unacceptable that stores can skim small amounts of money. There is nothing on the rebate reciept that states a store has a maximum amount they can give as a rebate.

I feel Lowe's dosn't want to help the consumer, more so then the repair person. At this time Lowe's can have the unit back, the unit is 2 years old, and I would be willing to sell this tractor back to them.

I simply laid the product down next to the closed register beside hers, and told her I would go to 84 Lumber and purchase the product I needed. The time before this visit, I returned a product that had missing parts, and was told they could not sell the product to someone else with the parts missing, that I would have to keep it. I asked for the store manager, and finally got some help, but it did take a while. I have not had this problem with other Lowe's stores. How does this one even stay in Business?

Several wasted trips. The price of gas is enough to stop using this store, because I very seldom leave a happy customer. They are very nerve racking.

The final out come was, Why don't you go to Home Depot! When we went to the customer relations desk to complain, we were told there was no one in that dept. that day and to come back the next day. UNBELIEVEABLE! We have often, if not nearly every time in that facility had trouble locating help much unlike Home Depot where there are always sales people, polite, knowledgeable and ready to help. We did go to Home Depot first in our search and they graciously advised us to go to Lowes as their product was much better a quality than their own for which they have had many complaints. In this particular Lowes, you can readily find customers angry about the lack of service. Lowes is loosing business....OURS!

more to do with the door said it is lowe's proplem.

do business.

The pool was out of use for two days as we filtered and back washed it. It may loose water over time if the liner was damaged. The patio is still turning up glass which we have to warn family and friends about. The noise of the exploding glass will always be there and I shall never again feel comfortable around an outdoor glass table. We have no table and we seem to be the ones doing all the running back and forth to Lowes. To add insult Lowes Head Office never called me direct and passed me to their supplier. Far East Brokers have been in contact and as expected are defending the product. According to them I am an isolated case but when I told them I had found the article on the KMart tables etc he then said he has had about twelve cases out of 150,000 sets distributed. Long and short he just wants me refunded or replaced end of story.

The next day, Igot to thinking about how much the install price was and felt it was not right. Ihave been inconvienced by having 2 water heaters be faulty. so Icalled Lowes and talked to the install manager Sabrina Stallworth. She asked if she could come to my home and also she would meet with the installer chosen by lowes. James Cross, I directed her to the water heater area, The installer and Ms stallworth both assessed the problem. Mr. Cross was quick to inform me that the existing pipe was illegal and not up to code. They started saying this was going to be more costly. Ms. Stallworth talked to my husband on the phone and explained the problem. Ms. Stallworth stated that 40 foot of pipe would have to be replaced in the attic, because it was not under code. We agreed because, We felt we should be undre code.

When my husband arrived home , He cheched the work done, and found that only 10 foot of pipe was replaced. We contacted Ms. Stallworth, to complain that only 10 foot of pipe was replaced, instead of the 40 foot quoted by her. After several conversations with Ms. Stallworth, she stated that only 10 foot of pipe was required. We feel like we have been scammed by lowes. We were charged 262.00 by lowes for installation of water heater and the expansion tank. Then We were charged an additional charge of 596.51 from Mr. Cross. His charges were for replacement of 10 foot of pipe, a ball valve, and a drain valve, and a pressure reducer. He spent 2 hours doing the job.

This is bizzare that We the consumer were charged these fees, due to the poor quality of the product we purchased from Lowes. I am being charged 262.00 by Lowes and 596.00 from installer. This is not acceplable.