Lowe's Home Improvement Reviews

Two weeks ago I went and I bought railing system from Lowe's in Clearview and today I went to Lowe's to do some returns from extra stuff I had from my last purchase. I had the receipt for two things and I didn't have a receipt of one thing of total 4 dollars - yes 4 dollars and I tried to return them and buy a new bbq. Then the customer service girl was investigating me about the product that I don't have the receipt for and asking to remember which day I bought the stuff that I don't have the receipt for and I told her I don't have lots time as I have two children with me in the store and I need to pay for the bbq and go.

I bought two Storm doors and had them installed. One door hinge pull away from frame. Called for repair as this should not have happened. Bottom line they are only willing to put in longer screws to the frame that is broken not willing to repair the frame that the door they installed caused. My option have it fix incorrect or I am on my own. This is over a month and no return call. Contacted corporate office and you get an automated email. I am closing my card and will never buy anything from Lowe's. No one is interested and their management needs to be trained on what customer service is. This is sad that my back door which was fine is not damaged because they hire contractors who then sub out the work and have no clue as to what they are doing.

In July of 2014, I hired Lowe's in Fort Wayne, Indiana to complete my basement finishing project. I had already hung the drywall and installed the outlets in my 800 sq ft basement. I wanted Lowe's to completely finish my basement as a "turnkey" project. I didn't want to have to spend any more weekends working on the project. This is what Lowe's agreed to. I paid for the project in full at Lowe's quoted price. I confirmed with the salesman that this was for a completed turnkey project and he affirmed that it was. I also confirmed with him that I wanted the basement to look as nice as the rest of the house which was professionally built three years prior. He again confirmed that it would look as nice as the rest of the house.

I bought a mobile home, older single wide, and had it prepared for new carpeting. I went to Lowe's in Bellingham, Wa. to order carpet. I chose a carpet I liked, and paid to have someone come out and measure. The measuring took place, and I told the man that I needed it installed by a certain date, as a renter would be moving in soon after. He made note of that. The next day, I heard from ** from Lowe's, and he said he had the quote prepared, and I needed to come in and go over it with him. I did so that day, and had to correct him on some of the items on the quote. The original cost was over $2000, but was down to $1664 after the corrections were made. He found that the store didn't have that much of the carpet I wanted in the store, and tried to sell me something else, but I told him I wanted what we agreed to.

I've been doing business with Lowe's for a long time and I have a small business of my own. I have referred 100s of my clients to them for installation projects that I just couldn't do. So in January of 2015 I was contacted by a client who stated that Lowe's charged them a price for a permit and didn't even get a permit. When she went to the store to complain she was told that's what the installer charges them so they have to pass that on to the customers. In doing some research I've found that the Lowe's stores in Missouri actually overcharge on permits for all installs and according to my research of the legality of this it is illegal to profit from a permit.

Was told basic rip out and installation was $345 for entry doors and $97 for storm or $442. Paid $51 for installer to measure since I was told I would get it back when I got door installed. When installer was in home I was told the standard prehung door would fit and he could add capping. I also had him measure back door. Told him to make a separate order. When I got my estimate Lowe's added all door estimates together. The estimate showed a total casing or inside new wood trim cost of $79.50, a $442 charge for front door, a $442 back door charge and a $1000 charge with no breakdown. When I asked if that $1000 was for the front doors, Lowe's salesman said, "No that was the installation charge". That meant Lowe's wanted $500 more per door over basic.

I bought a brand new Whirlpool front loader washing machine 10 months ago. I called Lowe's service and they said we will send repair company out tomorrow. They show up and couldn't diagnose. They said they will contact support services. Get a call and parts are ordered but 5 to 7 business days. After a week they come back with parts that wasn't the problem so they leave. Order more parts. Another week. Then they shipped wrong parts. Still no washer and I bought the 5 year warranty. No more Whirlpool for me.

I purchase a push mower from Lowes a year and a half ago, along with their three year protection plan. The plan cost $39.97 and the mower cost $225. A week ago the mower failed to start so we brought it in to have it repaired. Today I called to check-in and the repair department had determined the mower needed $170 worth of repairs which would not be covered under the plan because "it hit a rock." Under the exclusions in the protection plan it states Lowes will not cover the cost of repairs "caused by accident." This means that Lowes can determine the repairs to have been caused by "accident" whenever they want and I paid an additional $39.97 for nothing. In addition, if I had chosen to repair this mower using Lowes it would have cost me almost $400-- and it's a push mower. This is not a good deal.

I spend $5,800 on a fence a year and a half ago. The post the gate is attached to has pulled over from the weight of the gate. On one side the fence is falling apart and the other the gate will not close. I asked Lowes to fix. But they are refusing. I've sent them pictures and spoken to them on the phone several time.

I order an Ove Breeze shower kit from Lowes on April 20th. I was informed that it would arrive no later than May 5th. On May 4th I called to schedule a pick up time at which time I was informed it had not even been shipped yet! It would take another 2 weeks!!! No one called or contacted me about this delayed shipping. I am remodeling a renters bathroom and this is costing me weeks in rescheduling contractors for plumbing/sheetrock and flooring install and thus $1000s in lost rent. Lowe's casual response, "Sorry for the inconvenience, there is nothing we can do." They even tried to say they had talked with me about the back order. When I asked them about time and day so I can show them my phone records, they retracted that statement. I will NEVER do business with Lowe's again and unless you get a kick out of wasting your time and money, I urge you to stay away from that business as well.

I purchased bamboo flooring from Lowe's which was to be installed on March 26th. The installers found that the concrete slab where our family room is located was not level enough, so they needed to pour self-leveling concrete on the slab to level out the floor. No problem. The following day they returned and proceeded to install the floor even though it had not had sufficient time to dry. The installer was using paper towels to wipe up concrete that was not dry yet. Within a day of the installation, we began to notice cupping on the edges of the boards throughout the room. Someone from Lowe's, and two gentlemen from Keller Interiors examined the floor. Keller Interiors agreed that the entire floor needed to be replaced.

Store: Cypress, TX - 290 and Spring Cypress. We waited in the Paint Department for 15 minutes before someone asked us if we needed help. I told her we would like to know about the concrete paint and as she walked away from us she said "next aisle". We had many more questions but she left before we could say anything. We gave up after multiple employees passed us in the aisle and went to lumber where we went another 20 minutes without a single employee coming to our aisle. I went to look for help at the cash register and he was very nice and told me he was sorry they only had two people in lumber and they must be busy. I said thank you and I would wait.

I purchased a refrigerator and set up delivery. When I was setting it up I was asked if I would like morning, afternoon or evening for my delivery. I asked what time the morning was and I was told that the morning was after 10am when they would get started. So I selected a morning delivery. After sitting in my new, empty house until 4pm I called the store to see if I was on the schedule for that day and if they had my correct phone number because surely there was a reason they had not come yet. I was informed at that time, 6 hours after I was there waiting, that it was just a request for the morning and they delivered until 10pm. So they expect you to sit at your house for 12 hours and just wait for them to get around to you with no indication of a rough estimate of an actual time. They have no respect or common courtesy for people's time.

Bought cypress shrubs from Lowe's in the fall. They said and the plants have right on them a 1 yr. guaranteed replacement card if there is any problems. I did buy them on sale but I was told they was still guaranteed if any problems. At the end of April I decided that some was not going to make it and called about returning them. They said, "No problem. Dig them up and return them with the receipt." When I brought them in the cashier said to go and get the items for a exchange. Then another person (**) came and said, "No we will only give your money back since they was not at full price." I said, "They just told me I could exchange them with the 1 yr. guarantee and I brought in the plants."

I called to get an appointment for my dryer to be repaired. I was given one for three days out... between the hours of 8 and 12. Reasonable, I waited all day for them to show up or call and nothing. I then called Lowe's repair and got the run around and was told they will be late. I explained I can't wait any longer, I have three kids to pick up at three different schools that's why I selected the time I did, not their time. So another appointment was scheduled and the same thing again happened... no show for the repair. So now I have wasted two days and my time waiting for nothing. I called Lowe's repair again, they were rude. I was told they will get there when they do... placed on hold for long period of time and hung up on.

I did the mistake of trying to get a military discount with my card being expired. If anyone has ever dealt with VA affairs going to get a new one is a all day thing. When a cashier calls you a criminal for carrying such card is even worse. I think 10% discount is not a big deal and I would rather they not offer it if they put a veteran through this. You can't have it both ways. We support our veterans is what they write everywhere but do nothing the exact opposite. I guess getting blown up twice in Iraq wearing USA flag patch and camouflage doesn't count to them. Only the ones that have the time to sit at a VA office because they're 80.

On April 15, 2015 I went to Lowe's in Cranberry Township to purchase a new tractor I've decided to buy a John Deere. On April 22 the tractor was delivered but it was an extremely poor condition and was obvious headset out. Salesperson ** said that she had got a new one put my name on it and would pick up the wrong John Deere and deliver it to me on Monday, April 27 was the earliest it could be done. Said that it was fine since it was the earliest that she had.

We went to Lowe's in Monroe La. Paid $698.00 for 2 storm doors. Got a call Tuesday saying our doors were in and they will install Wednesday. No doors. They sold our doors. We were told our doors will be in Thursday. No doors still Friday. Rude workers at the store. Lied to me many times. The only ones nice were the contractors putting the doors on. Very dissatisfied.

I bought a top of the line gas range at Lowe's, with home delivery and installation. The contractor who was supposed to deliver and install it today called 20mn before the scheduled time to inform us that he's having problems at a job site and won't be able to deliver today. This same guy called me last week to schedule the delivery and installation and ** that I was living 20 miles from the store, asking me why I didn't buy from a Lowe's store closer to my address!! Needless to say, I told him to mind his own business. Now, he's blowing me off at the last minute, and I took the day off from work to be home today. Needless to say, I'm not a happy camper. Can't Lowe's have their own delivery and installation staff, instead of relying on contractors??? I don't get it.

On Monday 4/20/2015 I ordered a new stove from Lowes.com, it said it was in stock for immediate delivery. I would get a call within 24 hours for delivery time. I never got a call so I called them. I was told the item was not in stock and would have it the following Monday 2/27 between 4 and 6 PM. I got a call at 5:50 PM telling me they couldn't get it to me and would have it to me first thing Tuesday morning, and here it is Wednesday morning 2/29 and I still have no stove. And according to the store manager the stove is sitting in their store labeled "UNDELIVERABLE."

March 2015, I went to Rivercity Store in Jacksonville, Fl. to purchase a storm door for my home. I paid for the measurements to be done in advance then paid for the door April 8, 2015. It is now April 28, 2015 and still no door! I have had 2 different people out who was suppose to be installing the door but didn't. Each said they had that wrong measurement/ the wrong door. Wow how could this be when, I paid you all to measure the door. Then to have to go back/ forth with them is unreal. The customer service and professionalism from the assistant manager ** was horrible. He argued with me about who was at my home when the installer come out. Several people were inconvenience because of Lowe's dates/time but still no door was installed.

Ordered a light fixture Item #: 411817 Model #: 1271 SN, which is pictured on line as a 3 light fixture. I received a single light fixture. I called the 800 number where the agent advised me that they have a disclaimer that states they are not responsible for errors on their website and I could order two more lights at 3 times the original cost if I like. She went on to say that it was pictured with 3 separate lights. I pointed out that she was incorrect. After listening to her lies and misinformation, I asked to speak to the supervisor, all she did was to fob me off to the local store taking no responsibility to correct the issue.

The service and staff in the store in Brookings SD is excellent. The staff is friendly and outstanding and always willing to help and has merchandise very well organized and work very hard to keep it that way. Especially in the plumbing department. But the Sioux Falls store is just the opposite. Very hard to find help and not very friendly compared to Brookings. In the plumbing department in Sioux Falls, very limited supply and fittings are all mixed up. And the employees don't appear busy but are not organizing fittings. Thank You.

I have worked retail helping customer for the past 15 years, expend more than 10,000 dollars every year at Lowe's, bought many items with extended warranty - unfortunately, a lawn mower broke for the second time. I couldn't find my sale ticket, the person on services desk can't find my any record of my purchase even with MyLowe's card or under my phone number. Can't do anything without a receipt I was told. In the computer age Lowe's is not able to keep records of every transaction under a customer phone number. I will never buy from them again. I was ripped off with a warranty that unless you have the original receipt is useless. They don't need my business!

Good morning, I just wanted to express how great your Pro Guys are at the Havertown PA store. They are very helpful and very friendly. And there was this one guy there I think his name was **, I hope I am correct? He was wonderful and couldn't help me enough with what I was looking for. I was redoing my bathroom. He called other stores, looked online and so on. He went way and beyond to meet my needs. He knew exactly what I was talking about and even came up with some great ideas that I didn't even think of. I normally wouldn't have time to write a review, but he was just so helpful I took time out to write one. Thank you so much! I will definitely recommend anyone to go to your store. Thank you!

THEY DO NOT HELP HANDICAPPED INDIVIDUALS! The store is not accommodating to helping handicapped persons.

I have spent over $6,500 on laminate flooring for our new home and now a month later I still am unable to move into that very home because I STILL do not have floors down in my house. I ordered and paid for my floors in full on 3/29/15, lost 2 days of vacation time which was to be used for the installation of our floors and both days all that was done was 2 hours of work and leveling put down on the floors. Day one started off with the people coming out to the job and getting stuck in my neighbor's front yard and causing damage to his lawn and having this poor 70-year old man pull them out with his own truck. All of that to then be told they didn't have enough leveling materials and would lay what they could but due to moisture in the house they couldn't lay any floors. (Mind you no mention of any moisture ever being a problem from estimate to installation so this was surprising to us to say the least).

Last year, I have bought a pressure washer - return one no manual, still under warranty. Used for one time, broke down. Took it back to Lowe’s at Mansell rd in Roswell GA. They charge me $175 to fix it and I paid only $225 for the pressure washer. What happens, Lowe's send the machine to a different mechanic company for service - that company charge the customer. Lowe's don't care and never support the customer. I did not pay the service price because the machine under warranty. They should be support the customer but they don't there for they kept my pressure washer. I don’t recommend Lowe's at all, especially on the I called no warranty.

4 year warranty lawn mower - I bought an extended 4-year warranty. When the electric start broke, I found the warranty was only extended 2 years beyond the factory warranty. If I had known the 4-year warranty was a 2-year warranty, I would not have bought the so-called extended warranty. When I called the store I got the runaround, so I called the co. and got the runaround. I am almost 78 years old and need electric start and can't afford repair bill. #** warranty. I have spent thousands of dollars at Lowe's never knowing this could happen. It makes one think of deceptive practices and find out that old people can easily be fooled.

Salesman did NOT return any calls once the contract was signed. First bad sign. Then after the install was started, I noticed that two windows were the wrong measurements - the salesman had ordered the incorrect windows! Costed another two weeks to get the right windows in and installed. So far, windows look good.

I order a vanity almost 2 weeks ago and the top as well. They did have the top in stock but the salesman said to leave the top and to pick up both when I get the vanity. Finally, they call me and I went to my order but they sold the top and they said that they discontinued this item and they make me wait more than 2hrs after trying to find something that I like and I can afford and my only option is over $400 double the price. I ask if it’s possible to get a discount, he call the managers but they say no... The only thing that they can do is refund the money which I did... Not only spend my time but also had to paid the contractors for the labor that they were going to do. I order the top at home depot. It’s going to take another 10 days and the contractors remove the old vanity so now my kids have to suffer without sink for the next 10 days and I have to pay again to contractors.... Just not fair.

We are trying to get a small room carpeted by Lowe's, who is offering free basic installation if we spend over $499.00 on Stainmaster carpet and padding. We picked out a pattern and were made to pay an additional $35 to have someone come out and measure it again. (I guess they felt we were unable to measure it ourselves.) Now we have been told that we have to pay for 28 feet of carpet to match the pattern costing well over $900.00... THERE IS NO MATCHING NEEDED! We asked for a price with and without the ONE step. With the ONE step, they claim that we need 28 feet to "match" the pattern! What the... and without the ONE step they tell us we need 21 feet... also totaling over $900.00. All we want is 12' X 14' WITHOUT the ONE step which is a total of 168 sq. Feet of carpet AND padding that costs $3.62 a sq. foot. When both are combined... you do the math! (It totals $608.16 without tax!) WHAT THE Heck?

We just bought a big townhouse and want to update things step by step. So Lowe's is close by and we wanted to buy thing from them. However, it seems like they don't care about customer service. We went there time ago and been told that nobody is working in this department and a floor guy was busy. Today we went again. We want to order wood window shades which are 10% off, but they are not sure if we actually have enough time to get the discount because it's only 5 days left!! (You have to pay 35$ for measurements.) Anyway, we took the risk and were going to take the risk.

Very difficult to get sales help. Must leave a particular department, go to customer service desk to request a sales person of which the wrong product was sold to me. Manager incompetent, slightly arrogant. Had to return product then was told that Lowe's does not carry the product.

I have been a loyal customer of Lowe's for over 30 years. I have made it a point to purchase major appliances for me, my mom and my daughters homes. I currently have problems with 2 appliances -- a stove at my moms, this stopped working after 18 months, out of mfg. warranty -- crap but I called Lowe's and they set up appointment with a Paxton repair. This company tried to screw my mom and she ordered them out of the house. I called Whirlpool and am still waiting on parts for repair. Now our Whirlpool washer is broken and it is only 8 months old. Called for repair, it was scheduled for service, next morning I called service and GUESS what - they do not do this now, called warranty co back and was told 2 week to get sa service call on it -- WHAT is going on? I will never buy Whirlpool again. Never. Ever. Still waiting for info on both issues. Oh yeah, there were two major - this is oh well and crap - I am told two weeks, May 1st.

We purchased a 5 year extended warranty from Lowe's on a Samsung washer & dryer. We have had problems with the washer, had to use a public Laundromat for 2 weeks, incurred an expense of $25.25, and was told they will not cover the expense because it is within the 1st year of the purchase. This means Samsung should be responsible for the expense but they too say they will not cover the charges. Why does Lowe's sell you an extended warranty before the 1st year when they will not cover anything. This was not explained when purchased. They did not stand behind their product as far as we are concerned. Very disappointed & will not purchase appliances from them again. Beware of extended warranties.

2 weeks ago, I bought an expandable sheet to replace my burned out grill. I ended up not needing it and wanted to return it for cash. So employee told me without a receipt they could only give me store credit. I didn't want store credit, I wanted my money back. But they said it was their policy not to return money in the amount of $10 or more which I feel is stupid. They need to change that policy and give people their money back. We are not all dishonest. I bought the product on good faith and expected to be treated a certain way when dealing with my own money. I feel I should have an option to take a store credit or receive my cash. Their product was still intact when I returned it and had not been opened.

When I bought the compressor I also bought the 2-year extended warranty. I bought it on 12/10/13. It wouldn't work today 4/15/15. So I took it to Lowe's for replacement... Long story short, I was told it has to go through the repair process and they will determine if it is replaced or not and if it is fixed, it may cost me up to $86.00. After that amount it would be replaced. Needless to say I needed a compressor today, not in 6-10 days... So I pretty much had to buy another compressor... Shady business practices. Why bother with an extended warranty when you're forced to buy another one... I will go elsewhere from now on and recommend anyone I see to do the same.

We contracted with Lowe's to install an 80-foot split rail cedar fence on the side of our front yard. The first estimate was off by a lot and when we made an appointment to go into the store to sign and pay for the fence, the sales associate was not there and was out on another call. We ended up waiting 1 1/2 hours before ** his supervisor came to take care of us. He found the discrepancy in the price and went ahead and set the date to deliver the materials to our house. We were told they usually deliver the material the day before they start the install. While there I noticed on the receipt that they were charging us $110.02 for a building permit. I already knew that in this county that a permit is not necessary according to county ordinances. Well they did not start the install for over 2 weeks.

Pella front door and garage door purchase at Lowes - No problems, excellent service and installation perfect.

I am not the type to write a bad review. I understand everyone has a bad day but today I spent 4 hours at our local lowe's jumping through hoops. First we bought a zero turn lawn mower. We take it directly to the gas station where gas proceeds to leak everywhere. We immediately return the lawn mower. That's fine. We then try to buy a 12x16 shed. No one can help us at proservices or customer service. We are told to go to the other station at each. We wait an hour to just be helped. After going through the quote they insist it cannot be painted as it says included in price. The shed displayed is no longer even available and we cannot buy the display for full price.

Ordered a dishwasher online. Paid for it. Spoke to employee who said "we will call you." Nothing but heartache followed. Phone rings and employee from store who was very edgy says you can't have the machine because the woman who took the order did it all wrong and there was no such machine or the number was wrong, and on and on and on it went. So I ordered the machine paid for it and now I am not getting it. I spoke to a manager and he gave me some mumbo jumbo about the machine I ordered has no working parts inside. CAN YOU BELIEVE THIS! Pure aggravation for me and my wife.

I purchased a Whirlpool washer in 2013. I also purchased the extended warranty. My machine broke on Saturday, April 3, 2015. I immediately called the extended warranty and tried to troubleshoot on line but it did not fix the problem. They said it was probably the drain pump. They sent a technician to my house on Tuesday, April 6. He said it was the pump but he did not bring one with him! He said he would be back by that Friday to repair it. From then on, I heard nothing from Lowe's. Friday came and I did not hear anything from them.

In August of 2014, I purchased 9 Windows plus installation from Lowe's Home Improvement store. Now in April of 2015 they still haven't delivered on the product and services that they sold me. And the windows that they did install, some of them don't open. The sales rep, ** came to my house to sell me the windows in August & September of 2014.

We were enticed to sign up for a Commercial Credit count with 5% off every transaction and LIED to about 6 months same as cash. That feature is ONLY good on consumer accounts, not commercial accounts. We have been charged for a product that has NOT been delivered, that has been postponed 4 times, and not sure if we will ever get it. When we asked about price matching at the PRO Services desk, we were told yes repeatedly and asked about specific items, YES! NOT true, will ONLY match Local prices of in-stock items. This was conveyed after we signed up and after the manager refused to HONOR the commitment we were given to match a price on an item we asked about. Only after we came into the store were we told the conditions under which the price match would be granted.

In 2013 I purchase all new laminate flooring and carpeting for my house $10K plus. The installation went well. As a precaution I thought it’s best to replace my washer as it was around ten years old. I purchased a new washer and dryer from Lowe's as well. I also purchased the extended warranty. Last December my wife noticed some water in front of the machine. We called A&E and the tech came out and said the leak was due to lint in the washer door. We noticed water again about a month later and two more weeks went by until the tech could come out on 3/21/2015. He ordered a part and on 4/3 arrived to install the part and realized it was the wrong part or broke it while installing it. Once again parts were ordered and they will install on 5/11/2015.

Don't be fooled with items marked with clearance prices. When you get to the cashier you will be treated like a thief. And displays that advertise clearance are products that are no longer for sale. Don't waste your time shopping at Lowes.

On Friday, April 3, I purchased three Japanese Maple trees from the Kingston, MA location. The total cost of the trees was $747. Before purchasing, I asked if the trees could be delivered. I was told by the nursery specialist, **, that that would not be a problem. I paid $65 for delivery. The customer service representative asked me which day I preferred and I told her Monday, April 6. She said that was fine and that I would receive a call if anything changed. I received no call. By 7PM on Monday, I began to wonder what happened. I called the store and was told by **, a member of store management, that Lowe's did not deliver live products.

I have over $10,000 in receipts from Lowe's, about 50% of their concrete bags are hard and useless. But the worst thing of all was this morning I had planned a delivery for my job site, which is an hour away from where I live. I called Lowe's in the morning and they said I would receive the delivery at 8 am, so I drive all the way to the job site where I wait for 3 hours. Then I drive to Lowe's and their delivery truck IS STILL SITTING THERE. This store is a colossal waste of time with a bunch of LIARS and I'd like to never do business with them again.

On Sunday, March 29, 2015 I purchased a Whirlpool French Door refrigerator, out-of-box to be delivered the following Friday, April 3, 2015. On Thursday, April 2, 2015 I received a voice mail from ** at Lowe's in Seabrook telling me that they wanted to deliver the refrigerator on April 3, between 1 and 3. I was to call back if this was ok. I called back, told the guy who answered that 1 - 3 was fine but that they should know my street is not on GPS unless it has been updated in the last year. The guy told me they had an updated GPS because of having to make deliveries. On Friday, 1:00 came, 2:00 came, 3:00 came - no delivery, NO PHONE CALL. I called Lowe's and got the same guy I had spoken with on Thursday - he said the refrigerator was on the truck - they were just running late.

My boyfriend and I were comparative shopping for a new washer, and we stopped at the Madison Heights, MI Lowe's to look around. ** was the associate that helped us. He was awesome-- very patient with all of our questions, helpful, and educational. We were very pleased and appreciative.

I bought a presser washer in September of 2014. Used it twice got the three year replacement warranty. Got it out in March 2015 to the use it and it would not start so I took it back to my local Lowe's. Three weeks I got a call from Lowe's only for them to say that it could not be fixed. And that the warranty would not cover it. All I can say is REALLY. What about the $549.00 I spent on this item that was only six months old. Is this the life of your products? I am a contractor that's spending a good bit of money with your company every year.

I spoke to a ** on 4/3/2015 from the legal dept. at Lowe's who called me a liar more than once during our conversation about the water damage to my ceiling and he also talked down to me... Very rude person needs some training on how to talk to customers. Store manager ** of Lowe's in Cookville TN. Interstate Drive also is very rude and needs some training on how to talk to people. Throughout this process of my claim to repair my ceiling I have been lied to and called a liar.

I bought new freezer in 2013 del in June defrost problem right a way on 4 break down and Lowes still won’t replace. Bought at Hixson Lowes sale said they would replace after 3 break downs- they just keep come up with new things wrong. I call whirlpool and all cause it have been this problem since it was new. Can't trust it cause they will Change part and be back down, model ev200nzbqoo serial u31503816. So I won’t buy from Lowes or whirlpool anymore, they act like they’re shock.

Purchased washer and dryer with extended warranty. Dryer stopped working after only two weeks. Was able to exchange. Washer has now stopped working. Called for service two weeks out. When service day finally arrived, total run around - nobody ever showed up!

My Mother paid for a door and "professional" installation. She is 77 and on a fixed income and has never been able to open the door that Lowe's installed. If you look at the door frame, even if you are not a professional, you would see it is uneven. They came out to check it and refused to take responsibility when it is so obvious. My Mom wasted over 1500 bucks that she does not have for virtually, a window now. The door has never worked since the day of installation and Lowe's has refused to make things right. If I show you a picture of the bottom door frame, you will see for yourself (I am not there to take picture right now, and send). She will never shop at Lowe's again even though it is closest to her home...the home with a window that looks like a door...

Ordered a water heater from Lowe's and had it installed 12-29-14. After only 4 months we had a gas leak, Gas Co said it was the water heater. We called Lowe's to have someone come out and look at it, Lowe's tried to blow us off and say they didn't have anyone to come out and have us wait, we protested and they sent someone out the same day. 2 guys from American Water Heater company come to the house, one of the guys was rude (they had to drive out of their way to come to my house) so after checking the unit they couldn't find a leak (never mind the smell of gas was strong all over the house), they assured me there was no leak and the gas company didn't know what they were talking about and the sniffer's they use to find leaks don't work - this is what the installer said to me. (ummm ok, it's the gas company I'm pretty sure they know what they are doing.)

Lowe's runs an instant 20% off sale on Scotts fertilizer if you buy 2 bags. The signs are posted all over but you must go through hoops to get it. The garden center person says it will come off the price when she rings it up but it does not. You then must get a credit and they rebill it. This has happened 3 times in the last 2 years at the Lowes in Poinciana Florida (Kissimmee). I complain and ** the store manager calls and apologizes but never gets the problem fixed. Corporate never follows up with ** the manager and ** the manager never trains his people. I have told some of the people in my neighborhood and some have gone through the same situation. I wonder how many people never get the discount. It is a scam on Lowes part and they never fix it. I will never shop there again. 3 strikes.

Had a Electrolux dryer for less than 2 years, stopped working, no problem. I bought the extended warranty right? Wrong. Waited all day for 1st repairman to come diagnose. Needs new blower and motor. Fine. Have to schedule second appointment. The service company is a no show after we waited all day. They finally come back out and install new parts. Dryer works for 20 minutes and same thing happens. Call again. Have to take another day off. This tech even documents that the last tech didn't reinstall parts correctly. He takes a piece of the old parts I still had and states it is working now. The dryer is very loud but he says it's just cabinet noise.

Even after they came to make a template and carefully measured, the countertops didn't fit, so they cut the countertop into pieces. It was supposed to be one piece. Problem is, there isn't enough solid structural support underneath for our overhang (kitchen counter with bar stools). They just glued the pieces together. Countertops were banana shaped, boards were pressed in place to make them flat as the glue sets. Manufacturing on the spot, not pre-made at factory like we thought we were getting. The bottoms of our cabinets were damaged as a result. What a mess, we tried to protest but installer became angry and scared my wife and son. They complained that they had been working 70 hours that week (and we got the last 7 hours) They did not complete the job, and it took from 2:30 pm to 9:30 pm, serious problems far in to the night.

The day after Thanksgiving 2011 I purchased a Samsung front load washer and dryer matching set from Lowe's taking advantage of a Black Friday special that they were having. I stood in line to purchase my washer and dryer for $499 each. I purchase the EPP (Extended Protection Plan) which I was told would cover any issues with the set for 5 years and offer replacement if repair was not an option. Well beginning at the end of February 2015 every time I ran the dryer it sounded as if we had 50 pounds of cement in the drum when it was usually a standard load of towels. I called in reference to the EPP that had been purchased and provided all of the required information. A repairman was sent out approximately 2 weeks later. He informed me that the dryer had defective rollers and a defective drum and that we would be receiving a check to replace the dryer.

I was just wanting to express my opinion... I was at your Yuba City store on Sunday March 29th. It was pretty pathetic service. I was searching for an undermount sink for a bathroom vanity and it's an older style. I walked around plumbing area and found nobody there to help in my situation. I pushed the help button and for another 15 minutes nobody came... I seen two employees waltzing down the aisle. I asked if anyone was working in plumbing today. They said, "There should be. What can I help you with?" So I tried to explain my situation, style of sink desired and price range... Thankful I finally had someone to help me. I was patient and came to the conclusion this guy is no plumber... The questions I asked anyone with some experience and common sense could of helped.

My icemaker torn up and called to get service to repair and the service man came on Feb 10, 2015 and as of today which is Mar 28, 2015 still has not been repair and I have called and called customer service and it's always called back Mon, Wed, Friday and the service man doesn't called like they say he will and I purchased the extended warranty which is til 2017. Doesn't matter if you have extended warranty or not. No service. Will not buy anything from Lowe's again. Learn lesson hard way. Don't buy - they don't back it up to help customer.

As of today March 27, 2015, I don't have a working kitchen since Dec 2014. Why? The designer at the store order the wrong cabinets and fronts. Mind you, I had order the same cabinets a few weeks prior for another property that was also incomplete. Why? The installer ran out of trim. Two months later, I had to call the store and find out, I had fell through the cracks and nothing was ordered. My kitchen trim was finally order and installed. Happy with that kitchen design but the designer got into a car accident so I had to start over with another designer. Mind you, I had spend in just 3 weeks over 35k cash on cabinets and granite countertops.

My fiancee and I enjoy spending our Friday nights shopping at our local Lowe's store # 0739. We are moving into a new home in a few months; therefore, we are making multiple purchases each weekend. We picked out a light fixture, but the box was damaged. We asked the manager ** if he could give us a discount due to the damaged box. His response was cold and ruthless. He commented in a sarcastic way: "You want me to take a percentage off for a damaged box?" I was baffled and speechless at his response. You would have thought I asked him to give it to me for free! The weekend before we bought a ceiling fan that we love, and due to the damaged box we received 25% off! That was wonderful. We were so happy and it put us in the buying mood.

On my 9th day working for Lowe's Distribution warehouse in Milton Ontario, I was asked to unload a truck all by myself because the previous night shift had packed it poorly. As I was pulling a box out from the very top of the trailer, another relatively heavy box fell down and hit me squarely on my head, right on the corner of the box -- OUCH!!! A few minutes later, a co-worker told me there was a bleeding welt on top of my head and that I should report it immediately to a Manager. I immediately told the Loader Manager I had a bleeding gash on my head. He casually told me to keep him updated on how I felt and didn't seem too concerned.

I received a John Deere 110 for a Christmas present on, 23 Dec 2014. When I got it home, it was immediately locked up in my storage shed. It stayed there until spring. On the 2nd day of spring I drove it out of my shed to mow my yard. To my surprise when I engaged the mower there was a enormous vibration that shook the whole tractor, it was not safe to mow. I immediately called Lowe's and after waiting over 30 minutes, I was told they would pick it up, fix it, and return it in a couple of weeks and it would cost me $180.00 to pick it up and $180.00 to return it. I ask if I could return it and of course they said it past 30 day.

We bought the matching set in 2012. This was my very first "nice set." My pleasure didn't last long. A year after we purchased the pair the lid on the top loading washer came slamming down on the back of my hand. We had purchased the extended warranty so I called and the repair man came out and ordered parts for the hinge. He told us at the time that Whirlpool knows they have a problem with the hinge being located too close to the bleach reservoir and the plastic pieces keep breaking. Parts were ordered, problem fixed...... for a year!!!

I'm writing this on behalf of my wife, who cannot easily do this herself. The store in question is located in Brooksville, Florida. My wife is losing her sight and wants to do some gardening while she can still see. She placed an order over the phone for border stones and garden soil (Garden Pro 1-cu ft Top Soil). She explained her visual impairment and that she was coming in a cab to pick the order up. When she got there, the rep that took her order literally pointed to where the order was waiting. Remember how I said she's visually impaired? Then instead of giving my wife assistance, the rep just kept shouting "it's over there" and "no, not there.” My wife finally managed to find her order, but something didn't seem right about the border stones. She can see well enough to see shapes and these weren't shaped right, so she asked the rep about it. The rep discovered they were paving stones and had the right item brought out.

We have been reliable customers for years. 2 weeks ago we purchased hardwood flooring, granite tile flooring, and new carpeting for a master bedroom, hall and office totaling $8,000+. Tuesday of this week they were to start laying the hardwoods. As I write this review, we've contacted the salesman, store manager, and call the telephone number on the contracts and as I write this review, NO ONE has called us back nor responded. Time to get the attorneys involved, sad to say, but what other recourse do you have? They want your money up front to start any work but when it comes time for them to do their part, nothing and no communication. Is this theft??

I purchased a high-end Whirlpool Gold refrigerator from Lowe's in Nacogdoches, Texas along with a Lowe's 5 year extended warranty. The icemaker stopped working after only having it for 13 months. Lowe's has sent out 3 different repair companies to fix it. They have replaced the ice maker, filter cartridge, the water line valve in both the top and the back of the refrigerator and the motherboard. It still is not working. We have taken a total of 7 days off work for these repairs. Two of these days the repair man was a no call no show, so that was money thrown down the toilet. One of the repair companies told us that they would not come back that they couldn't work on it anymore (not able to fix it).

I tried to return a washer and dryer that I had purchased which I have not been happy with. They told me the only option I had was to have the machines repaired. I just want my money back. I will never buy from Lowe's again. They do not stand behind the products that they sell.

I had surgery and was gone for four days, leaving my husband with a toddler and 4-year-old. While I was gone, our washer broke. We chose Lowe's because they advertise next day delivery. They verified they had the washer in the back. We reiterated we need ASAP delivery. It's been two days and they just called to tell us they don't think they'll get to us today. Lowe's should not be able to FALSELY ADVERTISE!!!

We researched and purchased a "hard top" gazebo by Garden Treasure in May 2014. After discussing the structure with the customer service rep at the store, we decided we would invest in a 12' x 12' gazebo because we could leave it up year round; we wouldn't have to replace the canvas canopy every other year and we didn't have to find a place to store the top fall, winter and spring. Our gazebo collapsed in February 2015 and upon follow up with the Lowe's private brand customer service rep, we were informed our warranty claim was denied as the manual states we cannot leave it outside suing high winds, heavy rain or snow.

I bought a digital power timer to control some terrarium lights. I bought one. It didn't work. I returned it for the same and it also didn't work! Neither one would turn on at the programmed time. During the second return the employees ended up thinking I was trying to steal from them! When I got the second one I threw away the package, thinking that two couldn't be bad back-to-back.

I had a great experience. Bought a fridge on back order. Said about 3-4 weeks to get in. Called me every week to give me a status update. Delivery was great. Professional and kind. Getting into my house is tricky but they never complained and figured out the best way too. Very happy.

I had a bad experience with a washing machine I bought at Lowe's. The tub cracked after about 5 months. Lowe's does not have but a 30 day return policy. And Whirlpool who bought out Maytag, have a policy that you have to have repairs made 3 times within a month before your warranty is good. However I e-mailed the CEO of Lowe's and I was given a brand new washing machine, and they picked the old one up. A shout out to Lowe's.

I am redoing my bathroom in 3 weeks and I was picking out all my bathroom attire. The vanity, tub, walls, toilet, and everything else that goes with it. I asked a employee for help to see if they had the vanity in stock and apparently I was bothering him. He rolled his eyes twice at me because apparently he was helping another customer and was busy. I did not have a problem waiting - he could have asked me to wait a minute and I would have been fine with that. After rolling his eyes he sighed and asked me to show him the vanity and gave me an attitude which I did not appreciate. Then while I was in the toilet aisle he apparently wanted to close that aisle for a particular project he was working on and instead of asking me to leave for a moment he stood right behind me breathed on my neck and was basically chasing me out of the aisle. Again he could have told me he needed to do something to come back.

So, I go to Lowe's Clackamas Oregon Oct. 2014 and talk to the guy in the landscaping area about mulching lawn mower blades. He pulls the one off the shelf for my John Deere lawn tractor I buy it, and before I have a chance to install it I end up having to have a sports hernia surgery. So 5 months later, it's now March 2015 and I am now physically able to change the blades. Problem is the Lowe's employee grabbed the wrong one. No big problem, I haven't even opened the package plastic wrapper. I go to the same Lowe's in Clackamas, Oregon and guess what. They won't exchange it. Same John Deere manufacturer same price, no matter.

I have had two terrible experiences with Lowe's, both related to the order of my kitchen cabinets. I made repeated telephone calls to them trying to find out why my online order of cabinets took approximately one month to deliver (when it was represented that it would take 7-10 business days), and the repeated telephone calls from employees who couldn't provide explanations and had the wrong delivery dates, coupled with a failure to remedy or compensate me for the problems they caused, let's just say that I'm extremely frustrated and will never order from them again. While their products are nice, their transport and delivery system is an utter and complete joke. They will not be in business very long.

I ordered a deep freezer with a delivery date of March 1st between 1-3pm. Around 4pm I call and they tell me "Sorry it got pushed out till Tuesday March 2 between 1-3." Tuesday March 2 at 4:30pm I call and the country yokel states "Sorry, got delayed, can I come around 5:30?" I say I'm out for dinner. They say they'll come Wednesday March 3rd between 1-3pm. At 8:30am March 3rd I get a call stating "We'll be there at 9am." WTF!! I got to work!!! So they're supposed to come today again between 1-3pm.

We bought a Samsung dishwasher. The washer would not drain. We called Lowe's. Even though the washer was broken since day 1, and was less than six months old because we first tried everything the manual said to try to troubleshoot before calling, they would not take the washer back. Instead they made us take days off of work as they sent repair men out to first diagnose, then order parts, then send another out to install parts. It was still broken, so they washed their hands of the situation, and told us we now needed to contact Samsung to get this resolved. The cost of the parts ordered was more than the cost of the washer itself, and add our missed work, hassle, and repair men's salaries, and you can see how ridiculous this is.

My husband owns **, a class A Contractor, and he went to the Front Royal, VA store and purchased ceramic tile and installation. As a contractor for the past 40 years he is perfectly capable of measuring quantities needed, but the store insisted on THEIR sub measuring it. They overestimated quantity needed but he allowed them to order that amount to appease them. Of course the labor to install is based on quantities also, but not on what was installed but what was ORDERED! When we tried to return the excess tile for credit, they would only give us the material price back not the LABOR back. Not only did they insist on us purchasing more material than what was required, they wouldn't refund the labor to install it.

I bought a heating element for my refrigerator cost 41 and when it came it was the wrong one. Lady refused to send new one until I return mine. That's after paying $200 for a repair man. Why would I pay again for something that is wrong. Don't buy.

In 3/13, I purchased a Frigidaire Gallery Gas Range from Lowe's, along with three other kitchen appliances. Not a cheap purchase and I had been saving up for these items for a long time. In 12/13, the range's control panel melted after I used the middle burner. I called Lowe's Service, listed on the warranty info. Still under warranty, they ordered another model & had it delivered & installed in 3/14. After Thanksgiving 2014, I used the middle burner. This time, the control panel melted so badly that the range beeped non-stop & I had to unplug it. I called Lowe's Service & was told to call the store. I called the store & was told to call Lowe's Service. I called Service & was told that since the item was no longer under warranty, Lowe's wouldn't cover it.

I'm very very disappointed with Lowe's delivery services. I was expecting my 2 set of doors and set of windows for delivery and they called after 3 weeks saying 1 set of door won't be delivered because it was damaged upon arrival so I have to wait for another 3 to 4 weeks so they ordered for the replacement. When they delivered the replacement door the 2 delivery guys were very very rude and very disrespectful to my gay brother who was home that time. They did not give him time to open and look at the item. So when I came back from vacation and open the package the door was cracked on both sides inside and molding were missing.

We bought a refrigerator 11/22/2014. We did not realize that the installer put the line on wrong from the ice maker to the wall until the leak manifest itself in our basement this morning. The water leak damaged our floor under and around the refrigerator. We called a plumber because we did not know what could be leaking - never thinking it could be our new refrigerator. When the plumber traced back the leak, it was the refrigerator line from the ice maker to the valve. The piece did not have a stiffener inserted in it and the ring was put on crocket. Please see pictures. How do you want to proceed?

Purchased washer and dryer, washer went down after 2 month. It's been year and 2 months later, still not fixed. Lowe's sent 2 service companies out. They were "ordering parts" and never came back. We as well as Lowe's were never able to reach the companies again. Lowe's does not want to replace or fix. When we call we are switched to supervisors and placed on hold for literally hours at a time. They basically stole our money. They sell a service plan they have absolutely no intentions of honoring. HORRIBLE and RIDICULOUS! Will never buy appliances from Lowe's again, and I will do everything in my power to get the word out.

So I spoke with 5 associates and 2 customer service representatives at Lowe's on 75th Ave. and McDowell. I am in need of chicken wire for pigeons at my house. I was advised by associate to go to hardware. I walked around hardware, didn't find what I needed, had to ask other associate, she told me was on the last aisle. I went to the last aisle, another associate told me that it was outside in garden row 2, nothing but fencing products. Went outside, cannot find it, did not have associate walk me to the area to find what I needed. Very upset as I walk out the door to the customer service counter to let them know I had no help, he told me it's outside and still didn't try to walk me to the correct area.

I've been a reliable repetitive shopper to Lowes stores until recently! Being a disabled veteran I was in the need for a snow blower, so I purchased one from Lowes online. The delivery date was not met and then nearly a week late the snow blower arrives. Lo and behold, a storm on the same day. 6 feet into use 2 knobs fly off the machine! Turn it off to check and then try to restart...that's when the pull cord snaps. Still usable though. I start the engine only to find out the auger is not working!

My bathroom was redone end of October, however within a week or 2 I noticed that there was a creaking and movement in the tub. I contacted the contractor and he indicated that it was normal, not to worry that it was setting in and to call him in a couple of months once tub set in and he would re-caulk. He said not to worry and not to report to Lowe's which raised flags. I contacted Lowe's Department Manager Install Sales on 11/15/14 after 2 weeks of the bathroom completion and am still getting the run around even though Manager did say they would reset but have yet to establish when. I put my trust in Lowe's and have been loyal customer and am very disappointed thus far.

I bought this Pleasant Hearth 45.7-in Dual-Burner Vent-Free Mink Natural Gas or Liquid Propane Fireplace with Thermostat Item #: 469227 | Model #: VFF-PH32DR at Lowe's Cornelia, GA on Nov 7, 2014. Had it professionally installed by a gas company. 2 days later it kept going out and would not stay lit. Lowe's would not make good on the 4 yr warranty I paid extra for and said since it was still under manufacturer warranty I had to call them. They sent a part 2 weeks later replaced it and it keeps doing the same thing in the coldest weather we've had.

We have ordered doors and windows in March 2014. Not only all were delivered with the wrong specification but also install did not go well. The 2 entry doors had to be removed by my husband one year later because nobody cared to come back and fix it and the entry door does not open at all. It is March 2015 and we are still trying to get somebody to come fix it. The interesting fact is that nobody from main office or corporate office bothered to call me back and look into it. I guess that is common customer service from them.

Lowe's advantage deals with service providers that do not carry parts for Lowe's products. This was told to me by a person by the name of "Sonny" at lowe's advantage. All parts have to be ordered and usually have a week back order.

Been very helpful in helping me to choose the best for what we need. Phoned right away set up appointment for measurement. Very cordial and informative. Would deal with them again.

I have placed two orders online and both of them gave me problems. First online order, I went to pick up the next day. The lady at the customer service named Evelyn told me that there are insufficient floor vinyl planks in stock and convinced me to cancel my whole order even though I received an email which notified me that my order was ready in store to pick up. After Evelyn canceled my order, she didn't give me paperwork and told me that I would receive an email in other two hours or so regards my cancelation and the gift card I used to purchase with would reload with the refund along with the coupon I used.

I purchased a Generac gas powered pressure washer from Lowe’s in the fall of 2012 for home use and at the time of purchase I also bought the extended 4-year warranty due to prior poor experience with pressure washer extended term reliability. I used the product extensively to clean my home, patio, driveway and pool deck. In January 2015 the pump failed and the unit would no longer spray effectively (delivery of pressurized water was intermittent). I retained ALL of my original purchase paperwork. I contacted the Lowe’s repair service center for instructions concerning repair.

My wife and I visited Lowe's to get laminate flooring in our home. We chose Lowe's because we had used them in the past for laminate flooring in our last home in 2012 and we were very pleased with the results as well as the shopping experience. This year was totally different. First of all the cost for labor is $.99 a foot only if you buy the most expensive Pergo or Armstrong laminates, and $1.99 a foot for anything else. So, a 1,000 sq ft job would be approx $1,000 or $2,000 depending on the flooring chosen! The day for the measurement of our floor came and some guy came out and took 6 tape measurements in about 10 minutes and said we needed 965 sq ft of flooring. I have a Ph.D., but any high school grad can use a tape measure more accurately.

I bought a front loading washer and dryer set from Lowe's in Long Beach, CA in 2012. Beginning Early in January 2014, the door on the washer would not lock so the wash cycle could start. I called Lowe's because I bought the extended warranty. They made a service appointment with their sub-contractor (Appliance Repair Team) to come out on January 10, 2015. The service tech came to assess the washer and said he needed to order a part, a door latch. Two weeks later when I had not heard from the service company, I called Lowe's for assistance. Lowe's called the company who told them they ordered the part but it had not arrived. I asked Lowe's if they had other service companies they do business with. Lowe's contacted a company to come out the day after I spoke with them.

I don't understand why one store has clearance and the other store don't have it and it's in the same county! Both stores are like 10 minutes away from each other but yet they were trying to send me 50 miles out because the merchandise there was not on sale but all the other stores that are 50 miles away from me are? This is BS!!! This is why everybody needs to go to Home Depot. Better service, better everything...

In September 2014, I purchased at Lowe's a new refrigerator Frigidaire model #LFHT12117LWA. Upon delivery I noticed a large crack in the crisper; also green colored marks throughout the fridge & dark, dirty stains that took forever to remove. Now the fridge completely stops working COUNTLESS times everyday. I have gotten ill & end up throwing out food. 'Til this day I have not received a written reply from the store. After writing to the President of Lowe's & contacting the executive office, I was repeatedly told to contact the very same Lowe's store that sold me an obviously USED refrigerator and NOT a brand new one as I requested. Lowe's appears to be more interested in PROTOCOL than its customers!!

I had Lowe's come out and measure for my new granite countertops. After the granite company has to come out and measure as well. They told me how I had to prep the counters for installation so I had to find someone else to pay to do this. Lowe's does not help you with anything. Actually I could have gone directly to the company that sells the granite. Lowe's does absolutely nothing except take your money and measure and as I said, the granite company comes out to measure again. Also they don't hook up the sink so I have to hire a plumber to do that. I will next time hire a handy man who can do all this as I have pretty much had to do everything myself. Also I called the man who sold me the granite and he doesn't return my phone calls. Never again will I use Lowe's for a home project.

Found a good deal on a drill set so I ordered online for pickup. Waited for an email to pick up but nothing so I call the following day and they said they cancelled the order because they had none in stock. It would've been nice if they called or emailed me about the cancellation. So I find the same item in another location. They had 4 in stock so I placed another with them. They call about an hour later saying they cancelled my order because they also didn't have any in stock. At least with this location they called me to notify me. Later I read in a forum that another customer experienced the same thing. The guy said they had 8 in stock but Lowes cancelled his order as well. His brother saw several of the same drill set being loaded into a car by an employee that works there. Lowes employees cancelling customer's orders and keeping the sale items for themselves? Looks to be the case...

Do not buy appliances at Lowe's (Specifically Bridgewater, MA)! We purchased a Samsung washer and dryer first of January and was told a two week window to deliver the products. Then we received a call on day of delivery giving us another week to wait since the dryer had not arrived. Long story short - we ended up getting pushed back 5 times and now at a 7 week wait and no guarantee. They did nothing to help the situation or apologize for the lack of communication. We got refunded our total and no help on resolving the situation. We use Lowe's often for home improvements but do NOT buy appliances - go elsewhere.

I purchased two new doors to the tune of $7600.00. The new front door was put installed crooked and the installer tried to blame the door manufacturer. The door manufacturer came out with a 6' level and proved the installer wrong. The installer returned to my house, pulled the molding off, loosened the screws, inserted a wedge of wood between the door and the jamb and proceeded to hammer on it with a sledge hammer for 20 minutes. When he stopped he stated "I cant move it any more or it will crack." $6000.00 door!

I have been waiting the 3 days for a measurer to call to come out and measure for a new exterior door and no one has called yet..and we can't buy our door until they call us. What is going on are they as bad as Home Depot?

Ordered a Pella window online and was given a delivery date two weeks out. When it did not show up on time, I spent the next three days calling the store to find out where it was. Was told by one rude employee that the date is an est. Really? So you can send me my order whenever you please past my order date, as long as you tell me it was an estimated date? Finally got the manager of my local store, Jay and he was very polite and helpful. Supposedly coming a full week late. We will see. It is not my local stores problem. It is Corporate, who is giving you a falsehood, so you will go ahead and buy their products. Now I am paying my contractor to sit and twiddle his thumbs on my dime until it comes in.

I purchased a water heater from Lowe's 3 years ago with the assumption that Lowe's backs the products they sell. The water heater has a 6 year warranty. The control valve had evidently died on a Friday morning. I called many plumbers trying to get help and they said nobody carries parts for Whirlpool, as it is a big box store product. That took 2 hours. I then called Lowe's, and was referred by the manager to the Whirlpool repair which appears to be one guy and he didn't have the part.

I purchased a GE dryer on December 29, 2014. It was delivered during the first full week in January - not exactly sure of the date. I called about a concern that the lint was accumulating around the door and when I opened the the door, the vacuum caused the lint to fall into the barrel of the dryer. Received a new dryer on January 12.... The same problem. Venting issues were ruled out as they thought that was the problem. Went into the Winterville, NC store where I originally purchased and looked at getting a different brand. Made a decision to go with the Maytag Cent on January 17 and the order was placed and it would be delivered on Sunday, January 18th between 8-12.

We ordered custom blinds and shutters for our home, and paid in full and signed the contract with Lowe’s on 01/24/2015. We were informed on 01/28/2015 that our blinds were being made in Asia with an estimated arrival date of 03/24/2015. We are disgusted that Lowe’s outsources their work to Asia, and we are disgusted that we have to wait two months for our blinds.

The person at the checkout was giving me a hard time. He then went gave me a look that says I am going to hurt you. I asked to talk to a manager but after but could not stay around and asked for a manager to call me. 15 minutes later that person on call called me. Then dropped the line. Never going to Lowe's again.

Nightmare Construction: It has been nothing short of an ongoing nightmare that started back in April, 2014. I used most of my life savings to have construction done on my home. Without going into exhausting detail, suffice it to say that I have had to live with my home turned upside down, living in demolition for weeks on end, among other things. I am beyond disgusted with Lowe's. Shareholders of this company should run for cover.

I was working as a sub-contractor for them. You need to watch them. I was told at the end of each job to cut up material or remove them and leave one box. This was for flooring in the Outer Banks / Elizabeth City. They did not want any returns made. For that I do not work for them anymore... That is wrong...

I bought a refrigerator at Lowe's last Sunday which is a week ago now. They told me they were going to deliver on Tuesday. So on Tuesday they brought me a damaged refrigerator and I asked to get it changed because I had payed for a new one, not a display one. They agreed and said they would deliver a new one Thursday and they never showed up so then they said Friday and again never showed up. So we went up to the store and spoke to the manager who was somewhat polite but acted like he didn't care about the situation. He told us it would be delivered Saturday and so now I'm waiting for them to hopefully show up with my new refrigerator.

Monday January 19 I purchased a dishwasher from Lowe's on East Main Street, Spartanburg. I was told that installation would be in 2 days and a telephone call would come at least by the second day to set up a time. No call ever came. We were given a card with a company who installs such items and telephoned the phone number on the card. They knew nothing about installing a dishwasher for me. They had done installation work for Lowe's before but had not for a long time.

Would not install flooring on my floor! Installed 1/4inch floor on top of my floor before laying flooring! Plywood not sealed and expanded into a rolling floor! Remove plywood and Jason said too much moisture in my Memphis house and left me with a mess of my floor which cost me another 750 in repairs before I could lay flooring!

Called in for service on a washer and dryer. Lowe's set an appointment with one of their providers for the area we live in. When the service tech arrived (2) there was NO uniform OR badge for identity. Not even any signage on the car they were driving. (Very uncomfortable). I lead them to the wash room and the only tool they had was a screw gun! After pushing the buttons on the washer, I'm asked, "How do you turn it on?" What would you think if a tech asked that question? (This is getting REAL uncomfortable now) Add to it the fact I could smell alcohol on one of them. After a 5 minute observation they had determined what the problem was. That was quick. They were gone.

I really don't know what I was thinking when I went to Lowe's. This was the 2nd time and felt like the employees did not care to help customers. I was looking for a product 505. When I asked the 1st employee it was like an inconvenience to answer or help me too busy doing nothing. When I found the area I needed to be 15 minutes later I didn't see what I was looking for. So I found another employee standing there doing nothing asked if they carried Zep cleaner. Respond NOPE. Never heard of it. So I was a little upset and walked out saying "Why do I torture myself coming here. Are employees that dumb that they are skilled just to stand behind their counters?" Just to let Lowe's know How Depot all the way.

I asked Lowe's.com for products that can prevent gophers and the "expert" told me to buy 60-in x 100-ft Charcoal Fiberglass Screen Wire; I used 2 of them. However, the fiberglass wire was chewed through within 2 days of installation, meaning my 4 days of hard digging went to waste. I dug the WHOLE sidewalk, now Lowe's customer representative is telling me that I have to return the items for refund. Meaning I have to dig it up again because Lowe's.com expert told me that the screen wire would work for gophers? Wasted my money and my time. Worst experience encountered with Lowe's.

I recently requested that a Lowe's "Project Specialist" call on me at home for the purpose of estimating the cost to install an in-line generator. The Lowe's representative told me that they would also arrange for an electrical contractor (Lowe's agent) to be present to estimate the cost of the installation. I was informed by the Lowe's Rep that financing would be available at an APR of 5.99%.

I visited Lowe's in Boca Raton (441 and Palmetto) in December to buy several things for my garden: red mulch, some new plants, fertilizers etc. There were no carts around, so I asked the cashier if someone could help me and bring me a cart. The cashier was not helping any other customer, did not move from his spot, looked at me and told me that I should go the main entrance to find a cart. I told him that usually there are carts in the gardening area. He still did not move, did not try to find anyone to help me and asked me to walk around the parking lot and find a cart. I left and went to Home Depot, where I had no issue... Terrible service!

I am a building contractor. I stopped going to Lowes about 6 years ago for various reasons. Too many to list but I will say I spend on average of $100,000 to $200,000 per year in construction materials. So I have a client who wanted a new storm door. I told her she can pick out a new storm door from any box store or Harvey Industries, Anderson, etc. I warned her about Lowes and Home Depot that their doors are not the greatest because she insisted she wanted a high quality door. So what does she do. She gets online and ends up selecting a door from Lowes. She even went to the local store to see it in person.

I ordered two of the same item at the same time on the same order. I was suppose to receive delivery of two on the same day (12/29) I received on tracking # at 9 a.m. on 12/29. I was told that the other tracking # would be delivered by 7pm, 9pm, 11 pm and the next morning (12/30)????? I made 5 calls between the Lowes Customer Service, Lowes Industry store and UPS trying to find out where the balance of my order was last night!!! I was hung up on by UPS - investigation supervisor Dante and a Lowes customer service agent connected me with UPS in Asia to locate the driver last night for the eta of my delivery last night!!!!!! What a horrible experience with my first order online with Lowes out of the City of Industry store!!!!

We just purchased $13,000. worth of windows plus installation from Lowe's. We were told by the sales rep that all exterior trim would be primed and ready for installation. What we got was 2x2 unfinished cedar trim, trim had sat outside and was water logged. Also the trim was warped and really looked like the boards that are in the free bin at better lumberyards. We are discussing the matter with Lowe's and aren't satisfied yet and the installation is scheduled for Monday. Looks like Lowe's is in race with Walmart to the bottom. I feel like I just flushed $13,000 down the drain.

We bought a refrigerator/freezer back in November of 2013 from the lowes in Canton, Mi. I specifically asked the sales associate if the shelving units are covered in the 3 year warranty that he was trying to sell to us, to which he replied, "oh, yes, definitely! Everything is for the duration of the warranty." Liar. Come December of 2014, with half of the shelves missing, I called to have them replaced. SURPRISE! THEY ARE NOT COVERED EXCEPT THE FIRST YEAR OF PURCHASE. Only electrical parts are covered. And how many of those break down within the first 3 years?!?! DO YOUR RESEARCH AND GET THE WRITTEN TRUTH!

On Dec 1 I ordered a DEWALT Large Black Lithium ion (Li-ion) Heated Jacket item #: 552354, model #: DCHJ061C1-L for $111.94. On Dec 16 I received a phone call from Lowe's telling me my order has been canceled due to lack of supply? However the associate said they will be back in stock in June or July and the sale price will be honored. I have contacted customer support numerous times. Michelle ** has not been able to help me resolve this and pretty much given me the run around. Very disappointed with Lowe's.

From the month of Aug. 2014 today I have been trying to resolve a no win conflict between Lowe's and my self, and every time I think I'm reaching a resolution I'm back at square one with finger pointing, and, He said She said, so it's evidence to me that we all need a conference call which never happen and I took off from my job to have so all could be held accountable for the he, she said and both parties could reach a resolution. I been told they wouldn't correct the cabinets, and I will take every avenue I can find to resolve this.

Three years ago I purchased carpeting for Lowes for my entire house. We had to move everything from the house which was like moving in order to get this done. After about a year, we began to notice a rippling effect in some of it. Now three years later, it is severe in all rooms that it was installed. I went into the store where I purchased it and was basically told that it was too bad, but warranty had expired and the best he could do was give me the installers number and that I could contact him. I called several times and couldn't get through so I called Lowes complaint line. They said someone would be calling me. The next day I did get a call from the store and they sent a woman out to look at the carpet. She said that yes it needing stretching and that again we would have to pay for it. She said she could arrange for the installers to give us an estimate but we may want to look elsewhere for someone less expensive. The installers did come out the next week and said that basically all of the carpet installed needed to be restretched and he took pictures of it.

In the past 6 months every worker that cuts plywood for me at the Cone BLVD. store comes up with a unique excuse for me not to use their saw and the following is some of their excuses: 1) There is a fee for every cuts made over 2 cuts per sheet. "I felt like I was slapped in the face with this excuse after I found out that I was lied to!" 2) The Saw is a 1/4 inch off in either direction and they can never tell which direction that the tolerance is going to land. 3) The Saw is a 1/2 inch off sometimes and cutting is at my own risk, are you sure you want me to cut it? 4) Sorry but policy has changed and we can no longer do cuts across the wood grain due to safety concerns. "I felt like I was slapped in the face with this excuse." 5) And this one takes the cake: The guy that works in this department is out today, please come back tomorrow and someone should be there to help you!

I am a vet and have been using my expired military card with picture to get my discount. I also have a VA appointment care too. Today I go in to my Lowe's store to pick up some things in the amount of 300 to 400 dollars and the clerk would not accept my picture card and VA appointment card. Very degrading. Serve this country and have a 20-year-old manager tell me I have to have a current VA card. VA is not giving out discount cards. We use our last four digits of our SSN now. If Lowe's doesn't want to accept proof I'm a vet then they should just stop this program altogether. Went straight to Home Depot and had no problem at all. Sorry Lowe's but after a smart no common sense young manager who was very disrespectful I will never return to your stores again. It was not just the discount but bad management and in front of 20 or more customers who couldn't believe he acted that way. They also left their stuff and left the store. 0656 is the store number. Again thanks for nothing Lowe's.

Oct. 20, 2014, I paid Lowe's Home Improvement $2,780.65 to order me a front door & double doors for patio entrance. Doors were delivered to my home Nov. 20, 2014. The front door was not what I ordered; had wrong glass panel. The double doors do not match. One door has 15 panes (what I ordered) & the other has 10 panes. Neither door has been replaced & I have no promises. They have had my $2,781 for 65 days & counting.

I bought a very expensive refrigerator from Lowe's with the promise of ongoing outstanding customer service; however, today I called the customer service center to report a problem with my ice maker and was met with some of the worst customer service I have experienced! The first woman I spoke with could not identify me at all, accused me of not existing in the Lowe's system, that I probably did not even purchase my appliance from Lowe's, that I was no where to be found for warrantees in the Lowe's warranty system, and so on! She was incredibly rude and unprofessional. I had to repeat spelling and numbers over and over! I called back and got a man who pulled up my account (that "didn't" exist) in 5 seconds with just a phone number! He was very nice and fulfilled my inquiry within 5 minutes. I called back to speak with the woman's supervisor to give feedback on my experience, but he was insistent on telling me that although she was rude sometimes issues arise! THIS WAS NOT THE ISSUE-THE ISSUE WAS POOR CUSTOMER SERVICE AND A CUSTOMER WHO WILL NOT BUY MAJOR ITEMS FROM LOWE'S ANY LONGER BECAUSE OF THE HORRIBLE CUSTOMER SERVICE!

This Lowe's location should be awarded best in class cluster ** for worst attitude and highly incompetent Manager. Ordered a couple of internal doors 2 weeks back, paid in full. 2 weeks later receive a phone call saying, "The order isn't placed, because of internal error. Please come over to store to re-order, our system should hopefully be working this time to take orders!" The store manager "ALEX" has a really bad attitude towards me for asking why the delivery has not done. And my money hasn't been refunded either so far... I am going to consumer court for justice... Personal Note: I felt this attitude towards me is because of my skin color.

I had two separate installations - one a driveway gate and another deck installation. They were several months apart with different contractors and both were horrible. Aside from "mediocre" at best quality of materials and the work itself, in each case there were terrible customer service experiences: delayed deadlines with no communication, poor role clarity and continuous finger pointing between Lowe's and their subcontractors, unacceptable response and resolution times, and unprofessional employees who had little to no information on the status of the projects. Impossible to find anyone who was interested in escalating or resolving the issues that would arise over the course of the projects.

On June 12, over 6 months ago, I contacted Lowes to give me a price on vinyl siding for my home. After 6 weeks of weekly phone calls I finally got my price and paid for my siding on July 24th. The contract I signed said my siding would be completed about August 10 to the 14th. That would have been perfect because we needed to do some painting and minor remodeling after the siding was done.

So far, the washing machine has been more painful than my last deployment. Aside from the thing erroring out for weight with one pair of pants and 4 t-shirts. I usually have to run this high efficient paperweight 4 times to get it to work once. I've talked to Lowe's numerous times which was about as much fun as sticking my hand in a box of rusty razors and salt. They told me that the thing had to be "broken" 3 times before I get a refund on the paperweight. That is a whole other story. I constantly get the LE code all the time, which means overweight. I got it again tonight, the paperweight was empty and I still got it. Plus I love having to drain the paperweight out every time it errors. I want my money back and LOWE'S won't give it to me.

In Sept. (9-15) we decided to carpet both up and down stairs. Carpet was ordered and paid for at Lowe's in Greenville... almost $4,000.00. The install date arrived and the company used by Lowe's showed up with the WRONG carpet and they were sent on. Then I was taken ill and hospitalized (early Oct. 2014). During the weeks to follow I had different family members from different areas come to Greenville from out of town staying days at a time. We tried and tried several times over the months... Now it's December, to schedule the install sometimes giving a weeks notice but, the company Lowe's uses (Legacy) always says they are booked, wanting a date 2 weeks in advance. Under the circumstances we simply have not been able to commit to an install date more than 5-7 days out not knowing who and what days/dates when family will be here. I've remained hospitalized in and out of intensive care since Oct. and now a week before Christmas.

We purchased double wall ovens to be installed before Thanksgiving. The installation could not be completed, an installer sent by Lowe's did the cabinet measurement incorrectly. Lowe's ordered comparable different ovens for us. One month later the second Lowe's contracted installer put in the ovens leaving a 1" gap at the base of the ovens! You can see the unfinished hole in the cabinetry which should be covered by the oven or a finishing kit! He left the extension rack on the kitchen table and said we could put it in if we wanted to use it. Turns out we couldn't put it in because he installed the brackets to hold the racks upside down!!! I have contacted Lowe's and each time a sympathetic sounding employee tells me they are trying to reach the installer without any luck (big surprise). They never call back and I suspect that I will ultimately have to hire someone myself to come and fix this. I don't want my kitchen to look this way for the holidays. Does the consumer not have any rights!!

Lowes contracts out their granite countertops with the promise of a 15 year warranty, which turns out to be extremely limited. They contract out to a company called Stone Systems in Mendota heights Minnesota. They are the worst people ever to deal with, poor poor poor customer service. Tried to contact them 5 times to come look at my chipping and falling apart countertops in a year and a half and last call finally got someone to schedule a service call but they charged me 150 dollars for that. I just read other poor reviews from others on this company. This is horrible.

A washer that was still under manufacturer warranty started ruining my clothes, called Lowe's warranty center, and 6 weeks later the issue still hasn't been resolved. Every time I called they would tell me that it would be resolved in 5 business days, was told this 4 times... 6 weeks later, here we are. I was even told by a supervisor to call the manufacturer myself, which I did. You will get nowhere if you try to complain. Lowe's used to be my favorite home improvement store... never again.

I purchase $2225 worth of appliances from Lowe's in Temple, Texas. I was told multiple times that they were to be delivered December 9th. The dishwashers were not delivered. The two men that delivered them tried to contact the manager at the store to find out what happened. He never called me. No one knew where they were. I have spent hours on the phone and either listened to elevator music until I hung up or got the incorrect information. Finally I got the rude installation manager that gave me the correct information.

I went to Lowes to purchase some bolts and a rekeying set. One employee was helpful with the bolts and nuts even though I did not need help. Good PR. I then asked where I can get a set to rekey my locks at home. The employee did not have a clue. He asked another employee to help me out. I explained what I was looking for and he as well as another employee looked at me like I did not know what I was talking about. Then they started laughing about it. Now I am not happy and asked what was so funny about asking for a rekeying set. They said they never heard of such a thing. I explained that I have a Quickset Lock at home and was wanting to rekey the lock. Again puzzlement on their faces followed by laughter.

Bought Lowe's 1 year extended warranty. After 14 months the sander broke. The manufacturer warranty was 3 years. Lowe's told me I would be covered for 4 years with tool exchange if it broke. When I tried returning it they told me it wasn't their problem and the manufacturer had to warranty it.

I called Lowes where I purchased a Samsung washer & dryer for their service companies. After 3 different calls to Lowes I was given 4 "approved" repair companies. 2 of the companies were more than 60 miles away, the 3rd laughed and said they have never repaired Samsung appliances and they have no parts or manuals. The 4th is supposed to arrive tomorrow between 8 am and 6 pm; great! A day off from work to evaluate for parts they will order and then come back. I live in N.J. not in mid Alaska. There are 3 Lowes within 15 miles so why so difficult to get a repair company. Calling Samsung was useless. So, never ever again will I purchase a Samsung item. Great customer attention I guess isn't important.

Nov. 2013, two months after I bought it I had to return it because it would not turn off. Now one year and one month later the door handle cracked and fell off. I live alone and know there was no abuse that caused this. I called and lowes told me if anything breaks it is not covered. I asked about the statement they sell only "quality products! They very politely said sorry and dismissed me. The part cost $213 (for the door assembly). They "oh welled" me and this is wrong! My uncle (an attorney) stated a small claims court could help on the grounds this was not a "quality appliance".

Every time I tell myself I'm not going back to Lowe's, I go. Sigh. I guess I keep having this hope that the bad employees will quit and good employees will replace them. Santa Fe, New Mexico. Where do I begin. Employees are complacent just walking around and never really asking a customer if they can help, which is so different from Home Depot. I only go to Lowe's because it's closer to where I live. I was in the paint department confused about floor stain. An employee in his 60's walked right in front of me and I said, "Excuse me? Can you help me?" He looked at me with a blank face. I said, "Do you work in this department or are you just passing through?" I wanted someone that knew something about the department. Many walk through and know nothing only to waste 10 minutes of your time and the conclusion is getting help from someone in the department.

We hired Lowe's to do kitchen and bathroom remodel back in August. The first thing they did was gut the kitchen. It's been gutted ever since because the next week, the cabinets arrived and they were wrong wood, wrong finish, and some wrong sizes. We canceled the kitchen with them, but they continued in the bathroom.

I purchased a washer and dryer (Samsung) from Lowe’s and was told it will be delivered within 7 to 10 business days. It took them 3 weeks to deliver my product and to top it off there's a huge dent, a scratch and the drain hose was cracked. They scheduled another delivery for a new washer but 99.9 percent of the time the day of delivery something always happens. So now I still don't have my washer. I normally don't like writing review but I thought this needed to be put out there.

What it’s like to buy a water heater from Lowes 2014: Go to Lowes, hike to rear of store. Pay for estimate. Watch your water heater drip for two more days before plumber’s wife calls you from a moving vehicle. Block time for plumber evaluation. Go back to Lowes, hike to back of store, get contract pay up front in full.

Been a customer for years and then tried to work well with them. Was referred to a flooring installer and was hired over the phone. I performed 8 days waiting on a background check to be officially hired. The boss was ready to let me lead some of his jobs since I was installing entire rooms of carpet. Well that was not to be when I got the call that my background check fired me. They held against me a dwi that occurred ten year ago. What’s funny here is other crew members checked out with the same history. He contacted me later saying he was getting out of the flooring business altogether after apparently Lowe’s was to require any installer to join an already established union. Catch is this union would be deducting 40% off labor profits I presume for newer changes in medical insurance for all working on site.

I went to Lowes in Pikeville KY around 7:30pm on the 26 of this month. When I ask for the dryer, she told me I would have to have an ID after I told her I would go get it and walked away. I watched and heard her tell another customer I looked like a dope head and a **. I will never step a foot back in this store, it really hurt my feelings. I have talked to a manager at the store on the phone on the 27th at 10:00 am, he said he would take care of it and I haven't heard nothing else. I'm thinking about going to a attorney's office if this isn't addressed.

I purchased a top of line (or so I thought) Samsung top loading washing machine from Lowe's with the two year extended warranty plan on August 2013. On the first week of October 2014, the washer stopped spinning. My husband contacted Samsung who told us to contact Lowe's. The repairman came out, said it was struts and 10 days later installed the struts. Went to wash a load, still no spin. Called Lowe's, sent another repairman out. Said it was motor. 2 weeks later, came to install - still no spin. Changed out load balancer, still no spin. Now after four home visits, three different techs and six weeks of not having a working washing machine, they want to try another part which will take another ten days to receive. I am appalled by the service at Lowe's and completely surprised a top brand like Samsung would allow this!!!

On September 18, 2014, I purchased a patio door to be install on October the first week so I was very excited about getting my new door but when the installer came out to get started, he explain that they had delivered the wrong size door and they had left it on the outside of my house in the backyard, open to the elements. So the installer stole parts that I had purchased but at the time I did not realize it until I had to call and schedule for Lowe's to come and pick up the wrong size door and then they would have to reorder the new (right size door) so at that time I was OK with things until they had called and said they were coming to pick up the door and never showed up and never called to say they were not coming. So I sat at home the whole day waiting.

Model KFIS29BBMS00. Will be 2 years old in January 2015. Had repair 4 times this year as of yesterday. Need 2nd compressor. Lost everything in unit for the second time within 6 months. I thought it was a high-end refrigerator but right now, I would not recommend to anyone. Also, I own a dishwasher, microwave, and stove made by Kitchenaid. Your refrigerator is not my favorite. Also, I carry extended service plan on the items. Cannot get compressor for a week. Five day wait for repairman and one more week for compressor. Not a happy person. It seems that no one cares at all.

7 thousand dollar bath installation, a total mess. It's been since Oct 9th and my bathroom is still not finished, a toilet sits in my living room along with footprints caused by the incompetent group of installers. I overheard the installer say "Don't worry just buff it up, she'll never notice" but I did notice that the installers had scratched up a shower wall plate to make the chrome appear to be brushed nickel and tried to defraud me. Broken and cracked wall, tiles uneven and crooked wall tiles, no bull nose tile used to finish top row, floor tiles so uneven you could cut your foot and wall tile so cracked I did cut my finger. Wall not fixed before molding installed to cover it up over, toilet tower was affixed to the wall before the molding was installed AROUND it!!!! and before floor tile was even grouted? The installers couldn't figure out how to install the toilet so we got a second toilet which needed to have extra plumbing done so I had to get a third toilet and install it MYSELF!

I went to Lowe's in Bastrop TX today to buy a refrigerator. All the signs said delivery next day. I have been without a fridge since Tuesday. My wife is a nervous wreck. We picked one, not in stock, so we finally agreed on one. Your next day delivery means 2 days. So we go to check out. The sales person said sign her for a card and save 10%. Well after an hour of crap I used my card for no interest if paid in 6 months. You guys and your next day. It's false advertising. I used my card, which I could have used an hour earlier. I spent over 1600.00 for a fridge and I still don't have one and my wife is still a nervous wreck. Home Depot is just across the street and I can still cancel this.

Lowes really came through and gave us a new washer!

We ordered a 12x12 deck with wrap around steps out the back door of our home. The product was azek harvest collection not cheap product. It not only took more than a year for them to finally complete but during the process, parts and materials came up missing, the contractor was very unprofessional. I could have done a better job myself! After complaining to lowe's several times even to the point of taking them to court, they sent out a different contractor that had to clean up the mess the first contractor made on the deck. They did the best they could but we are still waiting for the final corrections like the rusty staples they used to put on trim the court ordered them to fix. It should not have ever gone this long for a two-week project!

I ordered an entry door and installing service from Lowes. The door was finally installed by a Lowes contractor yesterday after 3 months of waiting. I was surprised to find out that the contractor would not paint/stain the wood door frame and cover the nail hole on the metal trim. He referred him as carpenter, not painter. I called Lowes customer service and it did not help either. I was told this is not included in the door installing service and was not written in the contract either. This was not communicated to me when I ordered the door and signed the installing service contract. How am I supposed to know this as a regular customer? I had two patio door installed by another contractor (not from Lowes) and door frames are well painted. Now with rain and snow in the forecast, I need to find a painter to paint the exposed raw wood frame.

Walked in with my puppy today as I always have. Started to purchase the items I required to keep my chickens warm, extension cords, heat lamps, bulbs, etc. Was told I needed to leave immediately, pets are no longer welcomed. Was not even able to complete my purchase. The associate also informed me that he too thought it was a stupid policy. I left and took my business to another company that welcomes pets and my business and will continue to do so from now on!!!

I got 25 bags of mulch at Lowe's and am 65 with a metal leg. The female employee was to help me load was on her company phone while I loaded 20 bags. She put her company phone in her pocket and tried to lift one bag and said it was too heavy but she got the one bag in my truck. Then she got a call again on her company phone to go on break so I had to get the last 4 bags limping with my metal leg. Employees at Lowe's do not care at all about customers.

I bought a over the range microwave/vent and Lowe's was good in getting it installed. The next day, the microwave stopped working and I called and was given the choice to have a repair person come out or to have the unit replaced. I opted to get it replaced and they said I will receive a call within 24 hours. I called back after 3 days waiting for a call back, and was transferred to the store manager at Union City Lowe's. To my surprise, they throw another curve ball at me by giving me a choice of: 1) Having them come out, uninstall the unit and then order a new unit which will come 5 - 7 business days after which is highly impractical or 2) Order the new unit, charge me again then receive the refund after they make the swap. I ended up opting for the quickest way but if they sold and installed a defective unit, they shouldn't have to make it difficult for the consumer to get a quality product back. I don't know why they need to charge twice but this is not what I expected.

Had Pella windows installed by company contracted by Lowes. Found out we couldn't lock one of the windows and called Lowes. A Pella man came out to tell us the window was installed incorrectly. We notified Lowes and the local installers re-installed the window. Meanwhile, we had a downpour and a second window leaked profusely with us having to empty a bowl every few minutes. The local company came back to re-caulk the windows. Now, we find we are unable to remove the screens from any of the 4 windows we purchased. We called the local company who said the screens were too small and that they reordered new ones. When a couple weeks passed and nothing happened, we called Lowes and they told us that nothing had been ordered by that local company. We are now told by Lowes that a Pella representative will contact us in 7-10 days, but that it could take months to resolve our issues. This was a very expensive purchase for us and we are extremely dissatisfied with Lowes. We have purchased many appliances there and have also had issues with a Samsung washer and a local repair company here. They need to find local, capable contractors!!!

On October 18, 2014 I purchased 6 items on Lowes.com. Lowes never called with a delivery time (as stated on their website) but called 30 minutes before delivering 2 of the 6 items to my home. On 11/1 I called Lowes to exchange a damaged snow blower received 2 days priors. I was told I had to purchase a new snow blower then the previous one would be picked up from my home and then my credit card would be credited. On 11/4 the delivery team came and delivered the new snow blower and picked up the damaged one. I would told again by store management that someone would call me the following day to verify receipt of the damaged item and my card would be credited. Well, as usual, no one called. I checked my credit card and it was refunded. These people never call to schedule deliveries or to communicate any vital information. I will no longer conduct business with Lowes.

Brand new laundry room, brand new washers, terrible delivery service. Tore a hole in the linoleum of our brand new laundry room, delivery employee laughed about it. We found out shortly after this that we were lied to about the hookup of the machines, were led to believe when my Wife purchased them, that the delivery people would be doing it, but the delivery people told us they were not qualified to do that part of the job. We understood this, but we wondered why we were not informed at the time of purchase that we would need to schedule their qualified man to do the job.

On March 18, 2014, we ordered from Lowes in Redding, CA one of the MOST expensive carpeting that Lowes offers and had it installed in our rental home also in Redding, CA. On August 19, 2014, we got a call from our tenant explaining that the new carpeting was coming up and separating from the laminate backing in several areas. On August 20, 2014, we called Lowes in Redding and explained the problems our tenants were having and Lowes said they would make up a work order, send the installers out to fix it, and call Mohawk Carpeting.

Picked out fridge at Marietta, Dallas Hwy location. Took almost a week to receive. They lied about quick delivery. Seems third party delivery company couldn't even contact us and store kept up giving excuses. After they finally showed 4 hours later than scheduled with us (and a week); dented and scratched our new $1000 + fridge. Store offered a $100 dollar gift card, that never came and had us trying to contact 3rd party delivery co. to accept they damaged the fridge. Sent 3rd party their insurance claim forms and haven't heard anything since. 6 + months now.

I purchased a new washer from Lowe's on October 6th. Lowe's installed the new washer on October 7th. They actually hooked up my drain line into the vent opening in my wall. We started our first load and actually checked for any water for the first 5 minutes. We returned an hour later to find our laundry room flooded. I called Lowe's and the delivery person returned in 45 minutes. He showed me where they incorrectly put the drain line into my wall and estimated that about 12-15 gallons of water was released in the wall. I called Lowe's immediately and the store manager heard the story and quickly gave me a claim number - stating that someone will be contacting me within 72 hours. Lowe's called me 6 days later. The following day (October 14th) they sent a company that said we have major water damage to our floors in the laundry room, bathroom, and master bedroom. Water had also overflowed in my air vent and water was in the HVAC trunk line in our crawl space. They pulled up carpet and put 7 fans, 3 dehumidifiers, 2 mold scrubber machines in my house to try to dry our floors.

Bought a new GE dishwasher (SOS GE GDF570SSFSS) from Lowe's in Jan 2014, waited almost three weeks for the order to come in and have the dishwasher installed. Now 9 months later the dishwasher is broken and had to call Lowe's for repair since it is under warranty. I waited a week for someone to come out to tell me it's broken and they need to order a part and it will be another week until it can hopefully be repaired. After calling Lowe's they have informed me that technicians for GE are hard to find and I am stuck with their technician availability, and she would recommend buying other brands such as LG or whirlpool that often has more technicians available for repair.

My ceiling fan broke. The arm of the fan broke. I go to Lowe's to replace the little plastic arm. I get there and I asked for some assistance, but no one shows to help me. Then I ask again and no one shows. I ask again. "I'm on shows but not from that department." Then he proceeds to tell me that they don't have what I need. So he starts looking online and comes back 10-15 minutes later and tells me "You're going to have to replace the blade and to replace the blade you have to replace all four blades" and I have to buy four more arms to fit the new blade. Not only do I have to sit there for 20 minutes to get any assistance, I now have to buy a whole new fan just to replace one little arm!!!! Thank you lowe's for being so good and helpful.

We had carpet installed 6 years ago in our 3 upstairs bedrooms and hallways. The largest room, the master, is the room with issues. The carpet is buckling and lifting. The first time I went to Lowe's I was told I needed receipts, and even though we've always been a charge customer there, they've changed banks so looking for a receipt 6 years old was a challenge. I finally found someone, after a few calls, willing to take the time. Our charge number had changed with Lowe's bank changes over the years. Even with the receipt, and the crew that installed our rug being fired for poor performance, we would have to pay $500 to have the rug fixed. If I wanted to buy a new rug with that money the price would increase because I'd have to buy a new pad also. So we're stuck with a rug that has room length ridges in it because Lowe's won't stand by their install team?

Walked into Lowe's and asked a employee to show me where to have automotive keys duplicated, he pointed to isle 15 and said he would call someone for me. I got to the isle and the other employee was waiting as I got there. I asked "Can you duplicate my key for me? It's a transponder key. I have my own transponder key as well.." The Lowe's employee said that they don't carry transponder keys. I said "I have my own I just need you to make a copy of it." He was standing and still holding both my keys and said "we can't do that cause we don't want to be responsible for ruining your key." I said I paid $12 dollars for the key, if they ruin it I will not care. He still said no.

Purchase a Dryer in early October, delivered and installed perfectly. Ordered matching washer a week later and it was delivered... and dumped in the laundry room... No installation. My 60 year old husband, who is disabled, had to install the washer!!! The service personnel told us it was Lowe’s policy not to install the washer unless we had purchased the installation hoses as well. We were not informed on this, and will no longer purchase appliances from Lowe’s. Home Depot has no such delivery policy and matching prices!

We have been trying to get our kitchen finished after it was destroyed by water from upstairs since the middle of May. The first contractor Lowe's sent used an incompetent "electrician " working on someone else's license. (The license holder never appeared). Three electricians checked his work including one from Lowe's and all agreed that everything had to be torn out and redone. Lowe's provided a second contractor who did good work when he came, but only came one day every so often. After another delay because the wrong refrigerator panel had been ordered, they didn't come for 8 days after the new panel was in, then promised to stay until finished. They worked one day. The carpenter was ordered to leave earlier than he wanted to to go to another job. He said he would be back first thing in the morning to finish. When he didn't show up we called and and were told that they wouldn't be back until after the counter top arrived, even though there was much still to be done before that.

Got a call from Lowe's indicating my special order had arrived. The number given was for another state. I called that number to inform them I never ordered anything. They had my phone number listed as the contact number. The name of the person who ordered the item was someone I do not know. I asked for the item and amount of the item. The clerk refused. I spent almost 1 1/2 hours calling various Lowe's customer service numbers trying to file a complaint. Because I shop at Lowe's all the time using my debit card, I am worried my card number might have been stolen. Lowe's would not give me the amount of the purchase so I can monitor my bank statements.

I ordered a dishwasher in store on September 1st. I was told it could be 2 weeks before it arrived (they did not have the color I wanted). This was fine. It is now October 14th and I do not have a working dishwasher in my house. The dishwasher did arrive about 2 weeks after being ordered, but the installation crew did not contact me until days after. Given my work schedule, the soonest we could work out a day to have it installed was October 1. Aggravating, but fair enough. It was installed October 1st and the first time I ran it I found it did not work. I have not even mentioned the countless times I had to TRY to contact someone in installation to reschedule, just to be told "They will contact you today," only to have to call them back because no one would ever contact me.

We were in the process of purchasing wall to wall carpeting for our condo in Atlantic Beach, NC at the Morehead City store. The installer came out to measure our condo which cost us $35. If we had ordered the carpeting, this would have been credited to our order. The carpet removal, moving furniture, and installation were supposed to be less than $400. When we to the store to finalize our order, we found out that the installer had added $266 to their fee because they claimed our carpet was pet stained and they would have to clean their van after removing our carpet.

I was apparently given the wrong info about an install charge and when I went to the store, the assistant mgr was incredibly rude. I did not expect him to resolve my problem, but he made me feel like I was a nuisance. I feel this is a retail store and they need to treat customers with more respect.

FRIGIDAIRE GALLERY Over the range microwave. Model# FGMV154CLFA: I purchased ALL Frigidaire kitchen appliances approximately 2 years ago from LOWE'S and purchased the LOWE'S 4 Year Protection Plans as well. My appliances are all still covered. Our daughter was using the microwave while supper was cooking on the stove and a large lightning bolt with an enormous noise bolted down from the microwave unit to the pot on the stove. There were about 4 of us in the kitchen witnessing this. Scared the day-lights out of everyone especially my daughter, and I immediately unplugged the microwave unit and instructed my children NOT to use it. Lowe's Protection Plan sent a service provider to look at the unit and he tried but could not replicate what happened. The serviceman reported that he could not replicate the problem and that the unit was running and warming okay.

We bought a fridge in 16 of June 2014 and icemaker stopped working less than a month. We called them more than 100 times and they played and passed us to different places. After 2 months in 9/09/14 they came and replaced the ice maker but again it stopped working less than a month. I called them again and they start again. It seems the fridge has problem and instead of replacing a piece they have to change it completely but they do not do that and they wasted our time and money. I am unhappy which I bought this fridge from Lowes store.

I am a happy customer of Lowe's at Castlefield. Because their left over brown PT lumber were not of very good quality. I was referred to Lowe's at Highway 7 or North Etibicoke, which were the two closest to me. So, yesterday I made my way to Vaughan expecting similar customer service. Lo and behold! It was a world of a difference. The staff there tried to tell me things that didn't make sense, such as the installation of a wooden post on a concrete floor using their base plate. At the end, I told the person serving me to get someone else who knows better. I was told that no one does and she had no experience with the item too. Then why was she trying to ** to me.

I purchased the Sedona dusty trail carpet on 6/29/2011 from Lowe's in High Point NC. I am dissatisfied with its performance, look, durability and overall appearance. It looks so horrible I am going to have it removed. I would like compensation for the carpet that had a 20 year warranty that lasted less than three..

6/21/14 exterior French doors w/ lock set pre-installed, a second exterior door and separate lock set ordered. Contracted Install scheduled with door pickup and drop off at home 1 day early. Installers fail to drop off door and insist early delivery was never agreed upon, despite the fact that they themselves offered the early delivery at their own cost and I happily accepted. A small issue, but given eventual mishandling by Lowe's, the installers follow through on our agreement may have helped to avoid some of the future issues. When doors arrive on day of install, One door is wrong. Again, inspection of door a day earlier could have helped to minimize eventual setbacks.

I've spent a lot of money at Lowe's over the years. I've never liked the big box stores, except they are open long hours and have fair prices. I've been told by an employee that they aren't a rental agency when I tried to return something I had bought. Most recently, I had purchase a solar flood light. It only worked for 6 months before breaking, so obviously Lowe's doesn't sell quality solar floodlights. I paid for the item by bank credit card and Lowe's got my money being it's been 6 months. They only have a 90 day guarantee, but a product should last more than a year at the minimum...esp when it cost $75.

Purchased item online for store pick up 9/20/14. Manager called and said he was refunding the credit card payment and cancelling the order. Also stated this item was marked down in his store due to not selling and there were no more left but I could buy one from the Central Park location at full price. It is about 3 miles apart. This product was in fact in the store. I was there earlier and seen it there.

On April 14, 2014, we signed a contract with Lowe's of Kill Devil Hills to remodel our kitchen. On May 16, our Diamond kitchen and bathroom cabinets were delivered. On May 19 at time of installation, the trash receptacle cabinet was found to be damaged beyond repair, one door was warped, the end base cabinet could not be adjusted to close properly, two shelves were damaged, both Lazy Susans in the corner cabinet would not rotate properly, shelf pegs were missing, incorrect color touchup kit received, broom clip was damaged, and glue residue from manufacture was left on numerous surfaces.

This is not my first time dealing with horrible customer care from this place!! My husband went in to buy lumber for a project for work. While shopping not once did anyone ask if we were finding everything ok! When you do need help from someone you have to hunt them down to get help and then you feel that you are a burden on them! Get what we need - my husband had got a couple coupons in the mail - states 10 off your next $50.00 purchase which he spent a good amount. Since he's military, he already gets a 10% discount, which the cashier Rudely tells him that he can't use the coupon and his discount!! Sorry, which is ** - what is the point of being part of the Lowe's Rewards program when you can't even use them!!!!

From the outside there is 4-inch gap underneath each sidelight and doors sill base allowing water, airflow, rodents, and dirt to enter from the entrance way of the home. As well as compromising the support of the door sill. The entire door is held together by five screws and there is a screw missing from each of the three door hinges. Five screws is an insufficient amount.

We purchased a very nice, expensive Samsung top loader in May 2013. We also purchased the extended 4 year warranty. At the time, we thought it was smart to do so, but now it is just creating more trouble and frustration. In October 2013 we had our first problem, the drum was off balance and the machine would not complete a load. After 6 weeks, the machine was finally repaired. This past July, the machine started acting up again with the same problem. Drum was off balance and the machine would not finish a load. A&E Factory Service has been to my home 3 times now and the machine is still not fixed. They have repaired the control board, shocks, and now are going to replace the drums again!

I went through the Lowe's PSI Program at the Hatfield, PA store for master bath remodeling. Big mistake from the beginning. "Designer" gave no information on quality of purchases or suggestions on what might be best. The contractor who did the work took almost three weeks longer than anticipated due to one of their people being fired during the job for shoddy/incomplete work. New people sent in were sloppy, rushed and incredibly messy. Left a filthy shop vac on a bedroom chair, debris in my bedroom, went into the bathroom countless times with dirty sneaker/shoes tracking dirt on the new floor and into the stall shower. Many of the details in the bathroom had to be redone more than two times. After many complaints, the store did make attempts to correct issues. However, in the end I have a stall shower I am not happy with and a floor that is so-so at best. I chose the shower with virtually no help from the "designer" while it was stacked on top of another one on the floor of the store.

Lowe's should just be renamed LOW. Low on customer service. Absolute low on dependability. I ordered a refrigerator online and was given a delivery date. A week before the date, I went to the store in Edgewood, Atlanta (Address: 1280 Caroline St NE, Atlanta, GA 30307) and they checked the status and said that it would arrive on time. Usually, the night before the delivery day someone contacts you and gives you a delivery window for the next day. However, no one contacted me, not the day before, not ever. In anticipation of my new stainless steel refrigerator, I also sold my old one the night before. So I just needed that fridge to arrive on time.

About 3 weeks ago we purchased a dishwasher and over the range microwave. There was no issue with those items. 2 weeks later we purchased the fridge and stove to match all Samsung stainless steel appliances. We were told it was the manager of the department that was selling them to us and he would give us until Sept. 13th to pick up as our kitchen was not installed yet. My husband went to pick up on Sept 10th and they came out of the back with a floor model. They told my husband they had sold our fridge.

I got home from work, walked into the house downstairs to my office and there's a wet carpet. DAMN! Walked into the bathroom and opened up the closet and the hot water heater let go and is leaking on the floor. I'm not a plumber and little did I know you have to pull a permit to get one replaced. Anyway, long story short. Don't call the big box store to have them work that for you. Talk about middleman road blocking. WOW, after talking to a trainee for 1/2 hour just to line up an examination which I would of done over the phone with a tape measure.

I bought these blinds for the House we own & found out these blinds get discolored fast from the Sun - had to make Suncreens the Windows! Also the turn mechanism for slats just turn on top - thus not turning the blinds anymore! Went to Lowe's because on the box - they're suppose to be guaranteed against discoloring from the Sun?!?! Lowe's staff told me to contact the Chinese Manufacturer to get them replaced?!?! But aren't you the ones selling the product?!?! - So in the Long Run Lowe's didn't want to exchange or replace with better quality ones for the consumer!?!? Thanks Lowe's.

So this one time I took someone advice and decided to buy my appliance from Lowe's, big mistake. I ordered online, confirmation came that can pickup my order from store tomorrow. Drove 40 miles to pickup. They were like "oh that was a mistake. That item is our floor model. We can't give it to you and we don't have one. Do you want your money back?" she said!!! So I lost $65.00 service call fee from the plumber, no appliance. I called their lot line guy named ** said, "I'll get someone to call you."

I would like to personally thank Terry **, sales specialist, for his assistance at the Lowe's store located on Market Street, Winchester, VA. He took time to assist my wife and me by calling the warehouse to order hardwood flooring for us tonight. Many thanks, Terry.

My mother went to Lowe's for a 4 by 8 sheet of plywood. She loaded the wood on the cart, took it to the register (was not asked if she needed help out). She then wheeled it to the truck in the parking lot and struggled to load it into the truck. While doing so, a Lowe's employee walked right by her and did NOT offer assistance to this 65-year-old lady. Extremely poor customer service! We have purchased a lot of merchandise from Lowe's, we will take our business somewhere else.

We are a general contractor, and I am the decorator. On August 27 2014 I ordered online via Lowe's corporate on the phone for 2 hours, furniture for a complete patio redo for our customer. The order was confirmed via email, then via a phone call to corporate Lowe's yesterday Sept 4, 2014 that all my order was at the store in Apex NC, and the second part of my order closer to my customer's new home in Raleigh the Grove Barton Park Store.

Purchased mower March 29th and purchased the extended extra warranty. 8-15-2014 the mower started making an odd noise. Took mower to the store for repair. Lowe’s called a week later and said that the mower was ready. After carrying my trailer to the store, they informed me that the mower was not there and that I needed to contact the warranty department. After calling the warranty department said that the damage was not covered under the warranty. I informed them that the manufacture weld broke on the diffuser plate. They said that was not covered. They said it would cost me $560 to get it repaired. After arguing, I told them to repair it. Lowe’s called me on 9-4-2014 and said that my mower was ready for pickup. Once again loaded up the trailer and inspected mower before paying. No repairs were made. I told them I would not pay and took the mower home to have repaired by a local shop. Lowe’s was absolutely no help and said that there was nothing they could do about it. Not going back to Lowe’s.