Lowe's Home Improvement Reviews

Later, I tried to reorder the floor planks online again and realized my gift card was empty and coupon code would not redeem again. I went to the store again, looking for Evelyn...she was not there. The other woman behind the counter got really upset with my order questions and went to call the manager. Manager Jon didn't do anything about it and ask me to wait for my replace gift card to come in mail and the coupon I used could not be replaced!!

My second order, the same problem happened again. I received an reminding email to pick up my second bundle of floor planks. I went to Lowe's again. Still insufficient floor planks, about only half of my order was there. The lady there tried to convince me to cancel my order again. I insist to take whatever they have in stock since i had my construction workers waiting for the planks to finished the job. I already paid for their labor. They had to stop the work because I could get enough floor planks for them but I keep receiving emails for picking up my order almost every other day. Every time I go to Lowe's, they had to check their stocks again and I always go home empty-handed.

I went there the third time after I received my third email telling me to pick up. I spoke to a manager named John. He promised me that he would deliver the floor planks the next morning after he get some from the other store and he sent me home. He never came the next day. I called Lowe's for him and he was not there. They took my number and said someone will check on it and call me back. Three days has passed...nobody called me. My floor is still half-way done and my workers have stopped working on my floor. People at Lowe's told me I can not pick up from any other store. I have to wait for their next shipment which nobody know when they would have more in stock. The first order I placed on 1/17/15, almost one month, my floor is still half done and nobody from Lowe's ever contacted me again. I wasted so much money on the rent and construction workers and my time. I am very disappointed at Lowe's!

The conversation was very disconcerting when the representative indicated that the unit was covered by warranty provided. Their technicians did not find anything was abused. I thought to myself, this leaves a potentially wide gap in the value of this warranty purchase. I know I did not "abuse" the machine (whatever that might entail, I am not entirely certain).

On January 19, 2015 I returned the unit to the nearest Lowe’s retail store as instructed, and the clerk handed me paperwork to approve costs of repairs up to $100. I inquired why there would be any cost (since it is warrantied) and she indicated that if they find abuse, it will not be warrantied, and would I want it repaired anyway. I said that I would need to speak with the technician before I could make that decision and to please note that on the repair order form, which she did. She also said it could take up to 3 weeks to get the unit back (a long time in my opinion) because it is shipped out to a facility far away.

10 days later on January 19 I receive a call from "Tina" at the Lowe's repair service center, indicating the unit has a worn part and there is an estimated cost of up to $250+ to repair the unit. I responded that I am covered by an extended warranty, and this fact was verified when I first called the Lowe's repair phone number for service. Normal wear and tear is supposed to be covered under this policy. She puts me on hold, and returns to say that indeed the unit is covered, and there would be no charge. She would put the order through for repair.

On February 11, 2015 I receive a telephone message that my unit is in the store, with a $253 fee for repair. I call the store back (Corporate Drive, Boynton Beach, FL) to discuss this, I am cycled through 4 or 5 different departments/people and eventually get a dial tone. Wonder if I am frustrated? I call again, ask to speak to the store manager -- he is not in that day -- get the next person in charge ("Sam **") who gives me to "John" to whom I explain the matter. John will not give me his last name or initial but promises to call me back, and to his credit he did. John resolves this by saying there is no charge for the repair. I get to the store and am able to retrieve the unit without further problems, and although the repair slip I am asked to sign indicates a $253 repair fee, there is no cost to me.

Perhaps all is well that ends well, but at every turn during this process I was asked to pay for a repair that is covered by warranty. My only other product warranty experiences have been with the American Express card for items purchased with their card, and in comparison their service is "golden" -- resolved with one call and item fixed without further angst. Unfortunately, the coverage period offered by American Express is limited so it did not apply to this purchase.

On the basis of my experience with Lowe’s, I recommend customers exercise extreme caution before purchasing equipment and related warranties from them. I will not do it again.

My measurements on 3 separate occasions came out around 800 sq ft with increasing all half foot measurements to the next foot. Luckily, we also had contacted Home Depot for a measurement as well. It was very concise and methodically done over a 50 minute period of time with both tape and laser measurements and computer graphic of the area. The Home Depot fella told me my measurements were very close.

Here is the bottom line. Home Depot charges only $497 for flooring up to as much as 1,000 sq ft. Who in their right mind would pay either $1.99 or $.99 per sq ft for labor when you can get it for half or a third of that price? Lowe's measurements was a joke, even laughable! Amateur at best! Home Depot's was professional, thorough, and very accurate. Needless to say, we chose Home Depot for our flooring supplies and installation. I think Lowe's has grown too smug in their beliefs of being better than Home Depot and will fall sharply behind them if they keep going in this direction.

The service company never showed up. They called and left a message saying they did not service my area. I called Lowe's again. They contacted a third company to come out and service my washer. They scheduled an appointment for a week later. In the meantime, Appliance Repair Team called me on Feb. 5th and said the part was in and I should call them to set up a service appointment. I called on Friday, Feb. 5th and made an appointment for Saturday, Feb. 7th. The service person never showed up. So it is now February 8, 2015 and my washer is not repaired after a month from the first service appointment. I paid for an extended warranty and feel helpless as a consumer because there is nothing I can do.

After talking with Whirlpool, they agreed to expedite the part and said the problem was Lowe's wouldn't carry parts. Lowe's said if I had bought the extended warranty, maybe they could help. I wasted over 4 hours and will have 4 days without hot water because I bought from a company (Lowe's) that doesn't back what it sells. Lesson learned, I spent about $10,000 with them in the last 5 years but I am done now!!!!

I was called Sunday morning around 9:15 and told the only one they had was damaged and they would order. It would be in the store on Wednesday, January 28 and delivered on Thursday, Jan. 29 after 4:00. At 5:15, I called to check on the status. The person stated they would call me back in 5 minutes, but they didn't. I called back, he said he forgot and apologized. Ended up speaking with a manager who lets me no that was no order ever placed for me.... I am so furious. How does a company exist with such unorganized employees? Nothing but one issue after another. Problem still unresolved.... Ugh!!!!!

I telephoned the store in Spartanburg, asked to speak with a manager or a decision maker and was connected to a man who identified himself as Josh. I explained my problem and he said he would call the installer and have him telephone me. He did call about an hour later, said he was terribly busy and it would be Tuesday the 27 before he could get to me.

Over the years I have spent a great deal of money with Lowe's and just expected better customer service from this store. My first thought was to demand a refund of my cash payment and installation fee and go to somewhere else who handles their customers with truthfulness and courtesy. Lowe's is a big disappointment!

I called Lowe's to complain about the quality of service and was told that a supervisor was going to be calling within the next 3 days. Well I never got a call back and this is 10 days later. Now my washing machine is broke and I called back to see if they had found another provider to service my appliances and was told that I had NO choice but to let them do the work which is totally unacceptable in my opinion. We live in an area of over 5 million people and you can't provide me with another service provider? Now the extended warranty I purchased is worthless because I will NOT let these people back in my home. So I get to pay for this out of my own pocket.

After the project review was completed, I was presented with a contract for my signature. My experience with Lowe's has always been favorable so in a moment of trust, I signed the contract. Several days later, I received the credit agreement in the mail from "Lowe's/Synchrony Bank" detailing the terms of the agreement. I was absolutely shocked to discover that a fee of approx $138 for an insurance policy had been added to the account with no obvious previous disclosure. I was able to reverse the charge but only by timely direct action on my part. As I read the contract further, I discovered that a penalty for late payment on an associated line of revolving credit would be $35.00. Additionally, revolving credit balances extending past the monthly closing date would incur additional charges applied at the rate of 24.99%.

I am so very disappointed that Lowe's would affiliate themselves with this financial institution. Come on Lowe's: You can do better than this!!!

Here's where the problem begins. First the online price is lower than the off the shelf price. I found that really strange myself. She asks me why and if I could look into it. So I go and see my contractor sales rep and he looks into it for me. Comes back 2 days later with no real explanation but a few possibilities as to why. He can't even match the online price. So my sale rep says we should just order it online. Ok, problem solved or you would think it was.

I get online to order the storm door and look at the specs for the door sizes. The specs do not give a specific size range. Most storm doors will say something along like (door will fit 30 x 80 to 32 x 81 max). But not this one. So I send an email with all the information to Lowes. I mean everything. The model, the make, the sku, the item number and my telephone number. I even sent them my R/O (rough opening) for the door. Its now been 3 days and I have not heard anything. No email, no call. I'm amazed this store has not gone belly up yet. I hate going there however from time to time I am forced to go there and every time I do the place is a ghost town. It's not hard to figure out why.

UPS is so screwed up and Lowes City of Industry asst. mgr. Liz was so hesitant to assist in reaching out to UPS to find where my merchandise was only to finally come back to the phone and tell me that the driver went home for the night and I would be the first delivery on 12/30???? I was told by Lowes Customer service that the driver would be delivering till 11 pm??? Does anyone know what they are doing over there???

I will never do business with Lowes ever again. What a simple purchase to be such a big disaster!!! There is a strong possibility that I will return all of this order just due to principle. I can get the same item at Home Depot.

Original Review: Dec. 28, 2014

Correcting wrong measurements / waiting on ordered parts. The Consequences are I'm waiting on work to be finish that isn't finish and no one is answering my phone calls or correcting the mistake. I meet with the workers and managers which know the mistake and promise to correct the mistake but today approximately

I just got a call yesterday that said if we wanted it done, it would be $500 their "cost". This would mean that again we would have to basically move everything to get this done. I don't feel like we should have had to do this in this short of a time. I feel it was either an inferior product or poor installation. It was not a cheap product. All I know is that I will never do business with Lowe's again and I will warn others about what we have faced with them.

I have come to the conclusion that it can only be one of two reasons that the employees at this store are putting a freeze on the wood cutting saw. 1) The employees are trying to stay shower fresh clean so they can try to flirt with female employees or customers. 2) The employees are trying to damage the sales in the store in order to unionize it somehow or are playing a childish game amongst themselves.

The last time I was in the store I saw a younger employee sitting in the sawdust at the saw and I said to myself. I better take advantage of this situation because it appears that this guy is not afraid to get dirty! I was right! Other than the fact that the blade was so dull that it splinters the edges on the cut edge and makes a horrible sound, the saw operated flawlessly. This young man cut both pieces of the 2 sheets of plywood down to the sizes that I needed with a tolerance of +/- 1/16" of an inch! This proved my theory that the employees there do not want to use the saw and make surreal excuses about this and that to try to sway customers into taking the wood home to cut themselves. If I had a truck and a table saw I would never use the store employees to cut anything for me because it is a risk at that store. I had previously been using the Battleground Ave. store until it came to my attention that there was a store very close to my house that was built where an old K-Mart once stood.

I am going to drive an extra 5 miles and go back to the store that I used before switching to the Cone Blvd. store in Greensboro, NC to see if I can get wood cut the way I need it every time I go and if I am disappointed at all, I am switching back to Home Depot, the store that I used before they sent Subcontractor to my house to do some remolding and damaged my house to the point where I had to call in a real contractor that spoke English to redo the work. I feel that the $70,000 in lost revenue that I have calculated that I have spent at Lowes in the past 6 years is making the transition back to the Home Depot or a Building Supply Warehouse if any, a little easier since I feel that I cannot get what I need at Lowes.

Mistakes do happen, however, two separate employees were able to access everything I needed with just a phone number as promised by Lowe's website and in store sales associates, and rude unprofessional service should not be acceptable from a company that promotes such high standards!

The first time my siding was delivered, it was 2 different colors. When I called to complain, Gary at Lowes in Mcalester Ok. told me the soffits are always white. I refused this answer and told him I wanted all tan so he reordered the soffits. The second time they delivered my siding, by now the end of August, the installer worked for 4 days and then told me that he didn't have enough soffits because the guy that did the estimate didn't order the right ratio of vented to unvented so Lowes reordered.

The third time the siding came in, the installer called and said the siding was at Lowes and he would be here on Friday, Nov 14th to install it. On Friday, I got a call from the installers that the wrong soffits had been ordered and they were trying to find the right ones. On November 17th, I spoke to Greg ** the McAlester store manager and he said they were working on getting my siding asap and that he would give me a $2,000.00 refund on the job since it had been mishandled so badly. I told him that was reasonable but we should wait till the job was finished to see if the rest of it went smoothly. I had also been talking to Amy in the Lowes ceo office so I thought we were close to the end of a long and painful process.

On November 29th, the installer finished the job and I was pretty satisfied with it but of course it was winter and the touch up painting and stuff would have to wait until next spring. The only thing I was concerned about was that some of the pieces he put up were really dirty, having laid in my driveway for months in melting cardboard boxes in weather. I expressed my concerns to Amy and Lowes answer to this was to have another contractor call me to and give me an estimate for $540 to pressure wash it. He did call me back and say that Lowes was going to pay for it.

I talked to Greg and told him that I was unwilling to take a chance on pressure washing my new siding with fresh touch up paint and fresh putty in the cracks. I had learned my lesson- don't assume the "professionals" know what they are doing. I asked Greg to add some of what they were going to pay the contractor to our $2,000 since my husband was going to do it by hand. He brushed me off with an offer of a 10% discount on our next purchase. This was Monday Dec 8th. He told me he would process the refund and that It would be later that day or early the next day and would show up on our account almost immediately.

The following week I checked my account daily and saw no refund. On Tuesday, Dec. 16th Jennifer from Lowes in McAlester called to get my Lowes card number so she could do the refund. It was a week later. I gave her my card number and when I checked my balance on Dec. 17 it had gone up $2,000 so I guess they charged it instead of refunding it. With Amy's help I am still trying to get this resolved. The employees who do the estimates are slow. The employees who do the ordering are totally inept. Store management doesn't seem to care- Greg didn't do what he promised me and passed it along to help to do and they did it wrong. After 6 months of headache I really think they should straighten out this mess asap and add the washing price to it.

First of all I am surprised Lowe's has only 1 contractor serving Greenville. Second I have friends that warned me about this who all had similar experiences with Lowe's and I just didn't listen. Third myself and family members on my behalf of myself have spoken with Lowe's asst. mgr. and flooring over and over trying to get this carpet installed... and it's just not happened as we're always told "Legacy is totally booked." Today 12-15 I talked with Lowe's and asked for a full refund. I do not intend on dealing with Lowe's again. Just as I said above, I was forewarned. Considering the affluent type neighborhood I reside, this episode should make good conversation at the next homeowners meeting I attend.

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Called Lowe's Warranty Department on October 27, 2014 about problems I had with a washing machine. It is now December 31, and the issue still hasn't been resolved, but now I get straight answers. Since emailing their CEO, ** , an executive customer service rep has gotten involved and looks like my issue will be resolved early next week.

I then asked for the manager and explained what I wanted. No clue!! By this time I just put my other goods that I was going to purchase on a stack of boxes and walked out. Went to a nearby Home Depot and they were extremely helpful. Told the employee what I wanted and he took me directly to the correct department and to the exact product I was looking for. I then gathered what other items I wanted and made the purchase. This is not the first time I experienced this poor service from employees. I had to tell myself not to take it personally, the employees and manager does not have the ability to assist anyone and give incorrect advice. The store details are here: 5711 W. Highway 74, Indian Trail, NC 28079, Store #2907. The incident was around 12:30, December 9, 2014. Hard to believe that Lowes does not carry or never heard of a rekey set. Amazing.

My question was legitimate to this guy. He rudely responded with a cocky grin, "What do you need?" I asked him again if he worked in the department. I was in a hurry to get back to my workers. With the same rude tone, he said again, "What do you need?" It wasn't a question, it was a statement. I asked him to just answer my question, if he worked in the department. Talk about defiance! I said, "Forget it." I then turned around and the guy that had mixed my paint was right there and was able to help. This employee was a jerk. This isn't the first time I've encountered rude employees in this store and quite frankly, I'm done with the place. I'll go a few miles further to get to the Home Depot where I know the employees love their jobs and care about help customers.

Without spelling out every last problem- there must be 40 or 50- here's some of the worst of it: (1) installer who did plumbing and much of electrical work is not licensed in either of those trades (illegal in Michigan); (2) same guy (installer/contractor) did not pull permits for electrical and plumbing, hence no city inspections and no assurance that work is up to Code; (3) our new kitchen contractor from a great local place (no more big box shopping for us) has discovered several disconnected (by Lowe's) wires in kitchen walls, left live and uncapped. One was "sizzling" in the wall; (4) 6 leaks to date from plumbing installed under Lowe's contract; (5) improper installation of 90% of bathroom fixtures and products, including improper placement of junction box on wall behind vanities so that vanities could not be installed flush against wall; (6) wrong tile used in places, including did not use bullnose for baseboard; (7) installed ceiling fan in bedroom and fan/light in bathroom but neither works properly; (8) salespeople misstated characteristics of many products - we ended up with vanities without backs (which we never would have ordered if they given right info), and one vanity that was supposed to come with countertop and sink did not. I could go on and on.

Throughout September and October, Lowe's kept insisting that they would "make everything right" (their favorite statement), but they really corrected only 5-10% of our problems - and this was before we discovered the lack of licenses and permits, which can never be made right. We hired our own people, finally, to go over and correct everything, which Lowe's has partially reimbursed so far. They offered us a 30% refund but we don't think that's nearly enough when you add up the illegal work (no licenses, no permits, no city inspections), the potentially life-threatening electrical issues, the numerous leaks into our brand new vanities and wall behind the shower, and many other quality of work issues and product defects.

We will probably have to report this to state and city authorities whose laws they violated, and see where that gets us. After our experience with this Lowe's in Scio Township (Ann Arbor) MI, we want to urge others to stay away from doing any real renovation projects through Lowe's. In our experience, neither the Lowe's employees nor the contractor they hired were able to manage a project of our size. And now they're balking at doing the right thing for us. We are trying to get the word out about our situation, and considering some sort of legal action. We are drafting a letter to the CEO: Robert A. Niblock, First Vice Chairman, Chairman, President & CEO, Lowe's Companies, Inc., 1000 Lowes Blvd, Mooresville, NC 28117.

In 1973, you went to Europe for this kind of money. Block half day for installation. Two boys you were not told would show up to install water heater incorrectly so it has to be drained and pushed back into closet its sticking out of so door will close. Block full day for City Inspector. No show because plumber gave them incorrect address. Call Lowes. They think you are having roof work done. Who are you again? They will give this to the correct person to handle. They call the plumber and have him return your call. Block another full day for city inspector to come and tell you if pushed-back unit will pass. It passes but City inspector finds fault.

Block time for plumber to come over and fix. He has wrong part because he hasn’t seen the parts the boys used and didn’t ask you to look before he came over with metal instead of plastic. He drops the metal pipe union and it bounces into your new washing machine. Wait for him to go shop for part. Can’t find piece of plastic pipe at two different stores he tells you on phone. Reschedule. Block four hours because plumber cannot just make an appointment to do a 15-minute job.

I believe I was treated differently since this was on the table during my misfortunate background check. I think Lowe’s is a smug corporate nightmare and it is very common for them to dictate employment to a degree that I may never understand other than greed. I never even talked to the first manager during this trial run. Very impersonal company until they run their new medical programs through every employee. Wonder who gets to come and go then.

So I called that same day and was given the runarounds and they promise $25 gift cards for the inconvenience but I never received them. So three days later on October 7, 2014 they final came and picked up the door. I then went back to the store and was promised that everything would work out but it just got worse. I ended up getting a refund but I did not get all my money back because the installer had stole some of the merchandise. Way to go Lowe's. I will never do business here again.

Towel bars installed overlapping and the wrong diverter was used for the tub so the entire wall must come down, also the drain is now chrome and not brushed nickel because they removed my tub before noticing the tub drain mechanism was not there which meant a two week wait until the correct drain could be ordered or I had to settle for the wrong finish to being the job, total mess. And the store manager wants me to allow the same installers to correct the job after they already defrauded me! I've had to contact a lawyer because after 20 trips to Lowe's and 4 calls and 2 emails I have yet to hear from Lowe's. The store manager finally called yesterday after 6 weeks and said there's nothing they can do because the store is under contract with the installer, they don't even care about what he did said or how the job came out. Everyone is trying to pass the buck and as it stands at this moment I have NO IDEA who is in charge of ANYTHING.

Original Review: Nov. 15, 2014

Just one year ago at the end of August 2013 I purchased a top of the line Samsung washer and dryer and the extended warranty plans through Lowes. At the beginning of October my washer broke, wouldn't spin so I called Lowes and they said the first appointment was one week from then. A week later a guy showed up said it was the struts and he would order and be back in a week, yes another week! A week and a half later he shows up to repair my washing machine. I go to do a load of laundry and guess what still doesn't spin! So I call Lowes back and they say it will be another week before they can get someone out. He comes but says it's the tub/motor and it will be at least a week before he can get the parts in! Almost a week later here I am. Over a month later and I still have no working washing machine!!! With the money I spend having to do my laundry at the laundromat, time and missed work from having to be here for the appointments I would have been better calling a repair man and paying them to fix it!

My mother bought a washer through Sears and when she went one week without it being repaired they gave her a new one! I have always bought my appliances through Lowes but I know I will be switching and I wouldn't recommend anyone wasting their money on their extended warranty plans!! Such a big disappointment Lowes and I still have no idea when I will have a working washing machine again!!!

We had just spent over 5 grand, a few more dollars spent on the hookup job would not of been an issue, but again, we were led to believe that the delivery people would perform the task at hand. My Wife called the store to find out about getting their qualified tech to do the job, estimated wait time, 7 to 10 days, so we now have 5 grand worth of dead weight sitting in our new laundry room... Oh wait, in our newly ruined floor in our brand new laundry room, to say we were highly discouraged is putting it lightly. The laundry room was so new that our contractor was still on site. He said he would do the job, but came to find out that the natural gas line to the dryer was not included in the deal.

Lowe's told us that they had it, but we would need to do the leg work and come get it. My Wife was fuming, she told them to send it. Guess what? The part has still not arrived, this occurred about 6 weeks ago. Our contractor showed up the next day with all the parts he needed and had them running within a hour. What a joke Lowe's are. They told us to get 3 estimates and turn them in, for the repair of the laundry room. Guess what? That's right, no check as of yet. This is not our 1st run in with them. We try to give them the business, but have failed miserably to carry through. Needless to say, we will no longer be spending our hard earned dollars there again.

On September 22, 2014 Lowes called. Carpet manufacturer- Mohawk- said the damage was caused by the tenants dogs or that it was caused by improper installation. Mohawk doesn't really know what 'caused the damage' because they never came out to inspect it. Only that they would not cover it. Lowes is also denying any responsibility because it is a rental, information they knew in advance but never relayed that very major detail to us. Now, we are stuck with very unhappy tenants with a one year lease they will easily be able to get out of, and no qualified tenant would be willing to rent this home in the condition it is now in.

We had to vacate our bedroom due to the smell and machines that were in place on October 14th. On October 24 an insurance adjuster came to my house per my request to see the actual damage. He took some measurements and said he would be in contact with me. On October 25th, they had to remove the hardwood floors in our guest bathroom and hallway. Bottom line it is now November 1st and the Lowe's claim supervisor has not returned my call or the insurance adjuster. It will be 4 weeks on in 2 days with no plans in place to repair our damage and the Lowe's claims supervisor will not return my calls. This is the saddest case of customer service I have experienced. I bet they would have a different response if they were in my situation. At least they can sleep in their bedroom. They really don't care once a customer walks out of their store as long as they get their money.

I left and walked into Home Depot. I asked a employee what isle do they duplicate automotive keys, he says "I'll take you there." I asked the Home Depot employee "Can you duplicate my transponder key, I have my own." The Home Depot employee said "Sure!!" 5 minuets later I was walking out with my fresh cut transponder key. Got home and programmed it and TADAAAA... Works perfect. Thank you Lowe's for hiring lazy people who can't seem to do the job they were hired to do...

Someone from Lowe's corporate got involved and made things worse. Instead of pushing to get things done she defended the contractor all the way. My wife "lost it" and yelled at her and the scheduler for the contractor. Now Lowe's claims the trades people refuse to come back to my house even though the relationship with the electrician and the carpenter was very good. It was just the scheduler and the lady from Lowe's that we had the issues with. Lowe's has offered a settlement, but refuses to finish the work. It is important to get the electrician who last worked on the job to finish it. The last time we saw him, he was going to bring his family here for a home cooked Brazilian dinner when our kitchen is ready. Now the Corporate Lady from Lowe's claims he refuses to come to our house due to a hostile work environment. The only hostility is with the scheduler and the Lady from Lowe's! It is October 17 and we still have no kitchen.

I finally got someone to come figure out if it was the installation or the dishwasher itself. My boyfriend was there with the installer when we found out it was in fact the dishwasher but they would order another one right away and it would be here within 2 weeks. I contacted Lowe's and spoke to a manager, voiced my frustration with the whole experience and she told me that, lo and behold, my exact dishwasher was actually in the store so they would not have to order one! Amazing how that happened!

Since this was a Friday I was told she would contact Lowe's Installation and make sure they call me Monday. If not I was to call them Monday afternoon to speak to a manager. Needless to say, no phone call Monday. I called back and a different manager was there who told me he would have someone contact me Tuesday (TODAY), FIRST THING. Still had not heard anything by 9am. I called Lowe's installation and was told that I am "on the list to be called today." Someone just called me and asked me "How is your dishwasher doing?" I. Am. Speechless.

I now have a broken dishwasher in my kitchen that I paid warranty, installation, and full price for. Given my experience and after reading some of these other reviews I am most likely just going to get my money back and have someone come haul this dishwasher off, because I do not want to deal with these people anymore and it doesn't really seem like they have much of an interest in dealing with me.

The salesperson at Lowe's claimed there was nothing he could do about the additional charge. Neither the salesperson nor the installer ever mentioned the additional charge to us at earlier time. This felt like a scam to us. We walked away from them completing the order. We had planned to purchase appliances, other flooring, and countertops to update the condo. We will be going elsewhere. I did post a message on Lowe's Facebook page and was sent an e-mail that they would look into my complaint. There has not been any contact for several days.

The Lowe's Protection Plan representative AND supervisor at the Lowe's Protection Plan pretty much told us that there is nothing they can do, the unit is okay and alright to use. WOW! I'm offended and horrified that these people would take it upon themselves to risk the safety and lives of my family or any consumer. I refuse to use this unit and believe that it should be replaced. They will not even entertain that possibility. I have a second opinion service company coming to look at it in about a week, then I will pursue this further with Lowe's even to the extent of following up with the media. Unbelievably poor customer service and concern for the consumer's safety.

In another incident (same afternoon), another guy admitted that he didn't belong to the stair and railings section but nevertheless started to tell me to use a bracket meant to hold horizontal railings for an angled railing application. I looked at him and told him it didn't make sense but he insisted that it will work (just by looking at the bracket shape and configuration, one will know). I was asking for a solution but received some BS.

My third and final bad experience, all in one afternoon, was when I asked for help to secure the red flag to the 12ft lumber I was buying. The guy at the Commercial Center said that his stapler can't leave the building. I asked him to come on out to help. I received a flat "I'm sorry, I can't". At the end it was a younger employee who lent me the stapler to fix the plastic red flag at the end of the lumber sticking out of my trunk. This will never happened at Lowe's Castlefield. It's about time that Lowe's standardize its customer service.

Contact Lowe's, but no immediate explanation for missing door. Will return call shortly. Do not manage this responsibility as Lowe's cannot find door for several days. Additional attempts to get information yields no response and often no return calls despite assurances. Lowe's finally finds door and assures that installers will call next day. No call next day or most of next week, prompting me to call installers directly. Installers know nothing about the door being found and have been waiting as well. Call Lowe's and they now tell me that they didn't find door 10 days earlier, rather it was found 1 business day prior only. I assure them that's not remotely possible but with install now pending, no point in arguing further.

The following day, installers inform me that Lowe's is furious with them for not contacting me a week earlier, although it demonstrates that Lowe's is attempting to deceive me and installers as to who is responsible for this lapse. Further, installers are misinformed by Lowe's that my dissatisfaction lies with installers rather than Lowe's and the discount I am to be awarded is due to the installer's failures rather than their own. Having never expressed any dissatisfaction with the installers, this development is particularly egregious as it demonstrates Lowe's lack of professional responsibility and blatant deception while using false claims of customers to unduly pressure contracted employees who have the misfortune of being scapegoated.

Discount awarded and noted in Lowe's system but cannot be applied until work is complete. This discount was not offered, but demanded and came only after considerable argument, further reflecting Lowe's refusal to abide by better business practices through relatively minor concessions following rather significant failures. Install of second door rescheduled for weather-related issues. Unfortunate fact of exterior door installation process. Date of final install 9/27/14 (more than 3 months after order) and installers show up without lock set. Not a surprise any more than is Lowe's eventual attempt to once again place blame on installers while also denying it was even ordered. Installers office clerk assures that on previous day, Lowe's insisted there was no lock set on order. Our receipts obviously contradict this.

Lowe's contacted and first 3 people I'm transferred to can offer no satisfactory explanation or appropriate next step. At one point, I demand to speak to store manager and am assured that I will be connected, but after several minutes into that conversation the 'store manager' admits that she is not a manager at all and she can only continue to transfer my call. Worth noting that as my level of frustration grows, the less than enthusiastic employees I speak to display less and less professional courtesy, even snickering and dismissing my questions and concerns (customer service, professionalism, and common courtesy and accountability having apparently no place in their employee training program).

Contact installers office and she informs me that Lowe's is insisting that the lock set was in fact picked up by installers months ago on day of original install. Contacted Lowe's and they first insisted that there was no lock set ordered, then that it was ordered and picked up (signed for) by installers only one day earlier. Conflicting and inaccurate information at every turn. Eventually receive voicemail stating that lock set will be dropped off on site to complete install. This should have been the initial course of action following the discovered absence of lock set given that the apparent discrepancy lies between Lowe's and their contracted installers, but should not penalize customer. Installed sales manager delivers lock set and ensures that she will personally follow up upon install complete and discount applied.

Hours after install, I realize that my security feature placed inside of previous door frame has not been reinstalled on new door frame and is, in fact, gone with my old door. This issue not yet remedied. In the end, Lowe's repeatedly demonstrated an inability to record an order correctly, fill an order correctly, adequately explain any of their missteps, appropriately respond to queries, adhere to established timelines, read and understand their own documents, or maintain any semblance of professionalism -- all while attempting to shift blame to contracted installers, deceive contracted installers through the blatant misrepresentation of supposed customer complaints, attempt to deceive customers with known conflicting and dishonest statements, and conceal communication breakdown that is neither hidden nor addressed.

In all, this nightmare experience was strikingly similar to the only other customer experience I've had with this Chicago location Lowe's from two years earlier when the store repeatedly failed to ship in-store items ordered online despite several weeks of contacts, false explanations, and a failure to simply locate said items within store. Clearly there are major flaws in both the training, service, and communication systems at this store location. Worse is an all too common effort by its employees to deceive its customers and a refusal to take responsibility for their excessive failures. These issues have proven so pervasive in my separate experiences that I feel obligated to report my findings to all pertinent authorities (including, but not limited to the Better Business Bureau), appropriate managerial personnel of Lowe's corporate, and most certainly any and all potential Lowe's customers of the Chicago area.

Perhaps worth mentioning is that the missing lock set was eventually delivered by the installed sales manager who requested this timeline of errors to be forwarded to her, presumably for the sake of attempting to rectify these issues. Further, the installers themselves seemed pleased enough with the sales manager, despite our common grievances with Lowe's in general.

I brought the defective item to the store with my original receipt. Since it broke, they are telling me I can't get my money back (it can't go to my credit card because I received a new one due to a security breach). I'm told they can only give me store credit. I asked for the manager who is no better than the rest of the staff and she tells me the system won't allow a refund by credit card! Yeah right! A manager can do what the customer wants if Lowe's truly believes in a satisfied customer. I paid by credit card, it was taken out my account, and being a legitimate customer, should have my refund any way I want.

There should be a law that businesses can't do this if money's already been taken out of your account. Also, I've been to Lowe's many times. Basically, if you are not there during Saturday morning, you'll never receive any help. You can be standing there for an hour and no one will ask if you need help. The way Lowe's does it, is not to have one customer rep per aisle. This is a humongous store and people need help. I've walked up and down the aisles as an experiment and noticed NOT ONE service rep. except for one aisle out of 15-20 aisles. And of course that one is going to be busy with another customer because everyone is clamoring to get help with that one representative. And, if you ask for help from the front registers, you'll be waiting a good 15 minutes before someone comes to help. A big box store should have at least 2 employees per aisle at all times the store is open. That would be minimum customer service.

During installation, many holes drilled for door handles were split on the back side rather than drilled cleanly. The tablet holder was installed improperly and fell off the hinges when placed in the stored position. Subcontractor came on May 20 to template counter top installation, informed us that the cabinets were not level, and said it was our responsibility to contact Lowe's for correction. Due to the damaged trash cabinet, countertop installation scheduled for May 30 was cancelled. The replacement cabinet was received on June 6; then sat in our living room until it was finally installed on June 19.

Due to numerous quality issues, on June 13 we met with Lowe's and Diamond reps, who determined (almost a month after problem identification) that the end base cabinet needed to be replaced; along with the other product and installation deficiencies. The replacement end base cabinet was delivered on July 2, along with 14 other boxes of replacement items, which (rather than our friends and family) sat in our living room for the July 4 holiday. One of the replacement doors arrived with defects on BOTH sides, and a replacement shelf arrived damaged. Some of the other items were delivered to the wrong address while we were out of town.

On July 14, Lowe's subcontractors installed Allen & Roth glass subway tiles on the wall above our countertops. When the workers broke for lunch, we picked up the adhesive container. It says specifically NOT to use on glass tiles. Once again, neither Lowe's nor their installer bothered to check to make sure the job was being done correctly. On July 8, we e-mailed store manager **. She called and assured us that she was making our job a top priority and would contact us the following Tuesday for an update. After having heard nothing from her for almost 3 weeks, on July 28 we filed a complaint with Lowe's corporate customer care center. We were subsequently contacted by the store management, who promised to give us a warranty on the incorrectly installed tiles, complete installation of the tiles (grout), and correct the remaining issues. Subcontractor returned and corrected most of the cabinet install issues.

Having heard nothing about the remainder of the job completion, we contacted Lowe's on Aug 28. We were told they would set up tile completion. Over 3 weeks later, we haven't been contacted to even set up an install date. Still don't have the warranty letter for the use of the incorrect tile adhesive. Still haven't resolved the issue of improper closing cabinets, or Lazy Susan spinners. On Sept. 16, we AGAIN contacted Lowe's corporate customer care center to complain, and were told they would contact us in one business day. It is now Sept 21, and we have heard nothing from either Lowe's corporate or the Lowe's local store manager.

From the inside, there is a bent metal plate on the top of the door with screws popping out. The metal plate is what keeps the sidelights attached to the doorframe. Furthermore, there is no vapor barrier on the door jam and no insulation to fill cracks around the door. As well as attaching the new wood planks to rotten wood planks left over from the old door frame.

In addition they used 2 by 4 wood planks instead of 2 by 6 planks around door which resulted in an uninsulated air pocket behind the interior door frame moldings. Lastly, outside and inside moldings were completely uneven causing more gaps around the door. Door was installed 9/6/14 and today is 9/20/14 and we are still waiting for Lowe's to reinstall the door. This insulation was criminal and we should be fully compensated.

They have basically paid to rebuild the entire machine and it still doesn't work. It has now been over 8 months and I have not had a machine that works. In addition, no one is in a rush to help me get it repaired. Every time I place a service call it is at least 2 weeks before they can get someone there. I am very disappointed in the way Lowe's and A&E have handled this. They have not been professional and I will NEVER buy from Lowe's again because of the lack of customer service. It would be different if someone from Lowe's was actually trying to help remedy the problem.

The reason I went with the PSI program was in the hope of receiving some advice and guidance in my choices. Once the project started, I never heard another word from the "designer". Lowe's needs to seriously make more of an effort to hire professional and knowledgeable contractors. I would rate the one I had a D-. Could not wait for this to be over as I have other projects scheduled for the house and am pressed for time. I am very disappointed in Lowe's and would absolutely never use them again for any project. The most compensation I received for the inconvenience and poor workmanship that was done over and over again was a discount on an electric dryer. Big deal. When I asked for a different contractor to come in to finish the job, I was told they couldn't do that. So they just kept sending the same bad one back until the job was finished. Learned a valuable lesson here. Do your homework and hire a reputable, knowledgeable contractor on your own. Stay away from Lowe's.

On the day my refrigerator was supposed to arrive, I called the store to check what was up. They told me, "It hasn't arrived yet." And that it would take another 9 DAYS to arrive! Not only did they not fulfill their promised delivery, the delay of 9 days was just outrageous. On top of that, if any delays were expected, it was their responsibility to inform the customer so that they can be better prepared. Super disappointed with the most terrible store I've ever shopped. Just stick to Home Depot or Sears.

This is not acceptable. He came home with a dinged up mess of a fridge. They were going to order us a new one, it would be in in 2 weeks and then we could switch. We brought the fridge back on the 12th as I was not going to use it and then they tried making deals. Ended up giving us a price of $1123. and would deliver by the following Thursday. Then when doing the exchange and recharging of the bill, they were charging us for delivery when we had already picked one up and brought it back at our own expense.

We got our money back for the fridge. I would have returned all appliances except they are already hooked up. I purchased the same fridge elsewhere for the same price. This is not the first time we have had mistreatment of Lowe's. Prior to this just before Christmas 2013, we had gone in for a quote for a kitchen island as we were planning to redo our kitchen but did not want to do it at Christmas time. We were then told that that was not a big enough estimate, would be a waste of their time and to go see a cabinet maker. I should have learned at that time but I did not and have certainly learned now and I will no longer making any purchases through Lowe's.

Two days into it they still don't have a unit lined up for a replacement. I called three times and got hung up on twice and then the transfer routine between departments, I end up in the wrong department every time. Then I'm informed I have to drive to the store to sign a contract. I said screw you and I called a plumber directly instead. Big Box is nothing but a huge delay and added expense. Hire an Experienced Plumber from a Ma and Pa Shop. He came right down with a new unit after one phone call. I was back in business within 4 hours of giving him the okay to do the job. He handled everything, even the permit and took away the old unit. Now there's some customer service!

Lesson learned here. New retailer processes are not always better and in this case they were worse causing major delays. Not to mention the telephone experiences with being transferred into hell and back. Big Box Store for me no more! Sometimes you have to go old school to get things done right and quicker. If I waited for the Big Box, I'd be bathing in the swimming pool through next week.

Then this guy name ** called once 9:54pm and left a message. Called 5 times since then never replied my call. (This is at Frisco Texas store). Spoke to other manager name ** or **. She also handed me around. Long story I should have stayed with Home Depot. Lowe's, you are a mistake and waste of time. Soon you will be the next Blockbuster. If you go on their web site still same order will go through the same way. They don't even care to fix it. I'll share my story with as many people as I can to save them from from losing time and money.

This morning Sept 5th, the Apex store called to say we do not have your order, yes this is true. I immediately called Lowe's Corporate to say "hey you said my order was there just yesterday. I have a team ready to leave and go pick up the items for delivery. Our customer is having a house warming party tomorrow night!" At this point the representative explained how Lowe's was having a lot of trouble with these seasonal sales items, and they were working on it, but the only thing she could do was apologize! **.

When I ask to just let me talk to her manager, she said it wouldn't do any good. I insisted that I take this up a level for them to find more furniture at the agreed upon price and she said ok, put me on hold for now 32 minutes, yes this is true, and I am just about to hang up, because it is pretty apparent no one at Lowe's Corporate is willing to talk to me. Really????? You put a General Contractor that is spending in excess of $10K a month on average with you on hold and leave them????

Next I purchased a Husqvarna leaf blower. It was suppose to have a easy start up feature. The problem was this unit did not start at all. I took it back to lowe's and received a full refund. I don't appreciate wasting my time.

Last year I purchased A KitchenAid gas cooktop. After year and a half, the base for the burners started to degrade such that the finish was flaking off. I told the problem to a Lowe's manager, and it was like reinventing the wheel. You would think a company like lowe's would have a direct hot line to their vendors, but they don't. After I wasted an hour of my time with the manager, they wouldn't do nothing to resolve the problem. The price of the cooktop cost me about $1200.00. Oh, Lowe's did say that I should had purchased a extended warranty.

I purchased a Samsung Refrigerator from Lowe's. Yes I purchased an extended warranty for it. Here is my experience. From my experience, Lowe's uses second rate repair shops with third rate repairmen. If you buy an extended warranty either you will ever use or you have a bad experience when you do. This is my opinion. and I have purchased probably close to $50K at Lowe's. My Samsung Refrigerator had a problem, so I called warranty contractor to resolve it. They set up an appointment to come to the house only to discover that particular part was not covered in the service agreement. The next issue was covered. This guy had my refrigerator parts all over my kitchen floor. He even asked me if I had a certain bolt. To this date my Samsung Refrigerator was never properly repaired. By the way, you can see your doctor sooner than seeing your warranty repairman.

I am resolved in never walking in a Lowe's store again. I will use Home Depot instead.

I checked the closest HD and found that they didn't take this harsh aggressive pricing attitude towards the people in Shenandoah and that their price was only $14.08. I have to assume that all items in this Lowe's store are priced strategically similar so I won't be coming back. Additionally, I have to assume similar behaviors throughout the chain and I'll likely spend most of my construction dollars with HD as well. This is very disappointing since I know that Lowe's is headquartered in NC and I would expect them to be more understanding of the economies of the Shenandoah and Appalachia. Not so... Focused on the bucks. I'll send a copy of this to the blogs as well.

I was offered a small cash compensation. I feel I have to take that just to get anything for this defect but I can't even get that. I keep getting told I will get called tomorrow. I have lost count the number of times I have called but the next time they call me will be a first. I have been more than patient but that is now gone. Lowe's or should I say lows and I do mean corporate, does not stand behind their stuff or care about the customer. I bought this door in April, installed in June, and now end of August I still have unresolved issues! You know it is not hard to go elsewhere and improve this level of service. It would not have taken much to make me satisfied but now that is too late. This is what I get for my loyalty and spending thousands at your stores this past year.

My thoughts since NO ONE at LOWE'S cares are as follows: We had made purchases at two stores, one located in Maryland and the other store located in Delaware. When we would ask if there was anything owed on the bill to pay off right then and there while still in the store they would say "no everything is paid off". Next time we were in the store we would be told we had an eighty dollar excess of money on the card. No one at Lowe's business office knows anything until it is actually recorded in their system in that state. I think the problem arose with two states involved and NO ONE knowing anything. I do not understand why we were given a penalty for not paying our bill. I have NEVER not paid a debt on time. Lowe's records transactions in a truly unique way. This probably is due to two states being involved and we were paying off the card while still standing in the store. I give up with LOWE'S and their credit card. NO ONE LISTENS. I will never use that card again.

I called Lowe's a second time, this time the technician never showed up. I called a third time and the new technician said the LG pump is small and cannot pump up to our drain pipe, it's too high. My house has had the drain in the same location for 46 years and all other brands had no problems at all. Neither Lowe's or LG will take the machine back. They offered 20% off if we buy a second washer that can pump as high as our drain (meaning any other washer but the LG). I asked if it can only pump up 4 feet, why does it have a seven foot hose? Now we are stuck with a WM3470HVA model washer that we cannot use. We have had GE and Kenmore washers over the years and never had less than 10 years of trouble-free service from them. I would not recommend buying appliances from Lowe's. If they knew this washer could only pump up a Max of 4 feet, they should have mentioned this before the purchase.

In the 7th week of pursuing this dispute, I was transferred to my original salesperson. She (I do have her name) told me that a decision had been made to change out the countertop. I was to pay for the section with the sink, as I was also not happy with its appearance (undermount - expected with a clean finish; undermount installed with a lip of the sink showing). She quoted me $1400.00. I phoned yesterday and was told that Lowe's has decided that the color difference is not significant.

Visa's dispute department says that because the name on the paper receipt is the name I purchased, they cannot negotiated on my behalf. Yes, that means I could order a blue countertop called "sky", have a red one delivered and as long as they call it "sky", it's okay with VISA. The countertop that was delivered has an overall "white" major color. The countertop that I ordered has an overall brown major color. The speckles in the "white" countertop are brown and orange. The speckles in the countertop I ordered are white and darker brown. I hate orange. My cabinets and appliances are white. I did not want a white countertop.

Lowe's required the money before installation. Is there no recourse to this arbitrary decision of theirs? I have attempted to offer an alternate to resolved our dispute, i.e., a third party decision, but they are not interested. This is a purchase of over $3,000 - and an eyesore in my kitchen.

Second, we bought a ceiling fan and two days later went back to have Lowe's install it. Paid 35 dollars. Waited days for someone to come and check it out. Said they would be here at 4:45 and never showed until after 6:00. Said they could do the job. Had to go back to Lowe's to sign contract. Came to hang the ceiling fan and informed us they couldn't do it. Took the fan and all the contractor paperwork back to the store and they refunded our money but they kept the original $35 and said the person performed the service so we had to pay for it. He came here and said they could hang the fan and they really couldn't so I think we should have gotten our money back. Will NEVER go to Lowe's to have something installed again!!!!

When the contractor arrived he was not friendly and looked around my house as if it was beneath him to be there. He began his measuring and immediately started measuring the wrong door. When I corrected him and told him the screen door and not the front, I got more attitude. When we went through my garage (on a concrete slab) to the back door, he did the measurements. He looked around some more and then stated, "oh I can't do this job because it's in on concrete." We should have been asked questions when we were at Lowes regarding where the door was? Was it on concrete? Do you have a dog? Anything but send someone out who can't do the job. A total waste of time. After 5 minutes the contractor left and denied the bid with Lowes. He was rude and because of this we have decided to shop elsewhere for doors.

Wait it does not end there. I get home tonight and call to cancel the order. I said I want to cancel this order relating the above story. She said "I am sorry, let me see what I can do." I was on hold for five minutes, she comes back online long enough to say "I think it's there, hold on" hangs up, comes back on the phone and says "Your order is at the store now." I said "As I told you in the beginning I want to cancel this order." She says this... "I will notify the store (the store that can not do internet sales), they will get a hold of you within 24 hours"... So do I get my money back? Stay tuned. I guarantee Lowe's will never get any of my money back.

We went up to Lowe’s and spoke to manager and asst manager that we were fed up and have given them more opportunities than they really deserved, and they were trying to blame Blind Ambitions whom they contracted out, and we quickly advised them that we did not hire Blind Ambitions that they did! The manager asked what she could do to resolve this and I told her I wanted her word that if the shutters has the same quality of work that I want a full refund for what I paid for shutters and a new back door since now my door has 20 holes in it. Both manager and asst manager agreed to it.

When the new shutters came in and was installed, I was not surprised to the ** on my backdoor; the craftsmanship is awful. The cuts are crooked, there is a big gap next to cut out and at the bottom of shutters - it’s not even cut straight. My next call was to Lowe’s and the corporate office in North Carolina after Lowe’s in Knoxville was giving me a run around on my money and my back door. I was told by Lowe’s that it is my opinion that shutters don’t look good. It is their opinion that they look good! I asked about their satisfaction guaranteed and they said again it’s your opinion! ** I am asking everyone to share THIS with your friends! I want Lowe’s to know that if they treat customers like this and it will get around. I want everyone to know that their satisfaction guaranteed is not worth the paper it’s written on, and they have management there that does not tell the truth!!!

Another employee came by and looked dumbfounded as I tried to stop the blood with my hands and blood was puddling everywhere. "Please," I called, "give me something-- a paper towel or something to stop this bleeding." He walked down toward the front of the store. I couldn't walk but wildly looked for anything to stop the bleeding--then I looked to see where he was and he was still walking SLOWLY toward the front. "Please--paper towels, rags, anything to stop this continuous flow of bleeding," I called--but he kept WALKING at normal pace. The other employee about 30 feet across from me just looked on & turned back to his customer. Finally in desperation I ripped off my blouse and wrapped it tightly to begin slowing the intense bleeding. I guess it was just minutes later about 4 employees walked up from the front and one had a roll of brown towels and a small roll of gauze.

I was sitting on another big low cart almost at floor level holding my blouse tightly around my leg still trying to stop the bleeding. The employee with the roll of towels threw them on the cart across from me about 3 feet from my reach. Looking into my eyes of panic & disbelief he said, "Sorry we are not allowed to treat you." "Please," I called, "at least throw them over to me." He did and I made a makeshift cast/bandage & tied it with the roll of gauze he then threw over. Then another employee in the group said, "I don't think you can stop that bleeding--looks like you NEED stitches--I could call 911 for you." "I don't have insurance to cover it," I said. He just looked away and repeated, "I think you need stitches." Then he proceeded to ask what happened and to get paperwork on me. I called out my name and number and said, "I really must get out of here. I can't fully stop the bleeding." "OK," he said, "I'll do a report--here's my card."

They were already cleaning the floor and cart with sawdust and towels. I guess they had these handy for clean up not the emergency. "Please just let me take my stuff and leave," I said. I can't walk & need to get home to stop the bleeding. A young lady employee wheeled me through the store in the big heavy cart to the door of my truck in the parking lot. I sped home dazed. If Lowe's is afraid to take any responsibility to help an injured customer, they need to post big signs at the entrance not just that they can't help or touch you, but that they have no first aid kits or any idea how to help you other than call 911. By the time 911 could have reached me--without my blouse to stop the bleeding, I believe I would have bleed out. Surely with OSHA rules Lowe's should have first aid kits--maybe some bandaging & someone who has a clue where it could be. Whether they will take responsibility for unsafe conditions or not, they need to let customers know CUSTOMERS NEED TO BRING THEIR OWN MEDICAL SUPPLIES in case of an accident or injury.

Calling 911 is a nice gesture, but when you are bleeding profusely it doesn't seem like you can wait 5, 10, or 15 minutes to try and stop the bleeding with your hands. I chose not to go to the emergency room because I do not have the money, and I was dazed and terrified and only wanted to get home - about 5 minutes away. It has been a week and I have not heard from them. I have not yet called for the laceration is huge and open and I can hardly walk. I also noticed on the internet that many people state Lowe's is very aggressive about blaming the customer for injuries and refuses to help with bills. Regardless, they should at least have a bandage around and an employee who may know where it is so that they can throw it to a bleeding customer.

I call on Monday June 30th to Appliance Repair Heroes. First they put me on hold and tell me the parts department is busy. Then after 1 hr I call back and say I'm still waiting. This woman named Lisa ** answers and tells me my part is due in on Wednesday. I get very upset as they promised expediting it on Monday. Now we're promised delivery by July 2nd (2 days before July 4th). I call Lowe's and am very upset. I told them I need it expedite, it's going to be 4th of July and I need my fridge. I tell Lowe's that it is unacceptable I want my refrigerator fixed, it has been more than Lowe's tell me sorry Appliance Heroes are closed. I tell Lowe's the story and they say they can't do anything until they contact Appliance Heroes. Still nothing from either businesses. Finally I get a call on Tuesday from Appliance Heroes saying that they cannot expedite it but want to schedule me in for Wednesday or Thursday. Appliance Repair Heroes tells me that they will try to get it to me and asks me for more flexibility. I tell them I can have someone home all day. Appliance Repair Heroes says great.

On July 3rd, now it has been more than 15 days. I call them on July 3rd to ask what time they are coming. They said, "Oh we're coming between 3-5 from what you told us originally." Ok what the heck?! I asked my family to stay home so you could have flexibility to come earlier! Ridiculous. Ok fine, I wait until 3-5, the technical comes over still can't fix the fridge, tells me that he will get his office to fax the paper in when he gets back. I call Lowe's and they tell me that they cannot accept my paper and need to contact Appliance Repair Heroes. Guess what?! As I said before I told Lowe's it's cutting too close to July 4th.

Now instead of accepting a copy of the paperwork from me so that you can replace my refrigerator, you want to call the Appliance Repair Heroes and get back to me in two business days. Now I have been without a fridge for 19 days. By Tuesday July 8th it will have been 20 days! I am completely unsatisfied with your service.

They did not run "a test cycle" per the install instructions, which was possible only using cold water. We had the plumber out on Monday, the install was on Saturday, for repairs. In our area, we are advised to use appliances after 7 pm, which we complied. The washer "went ballistic," it was so loud and crazy, shook the back end of our home and we're on a cement slab! We were both afraid to go out into the laundry room, right out the door going into garage. It finally stopped! It was extremely hard for us to get into the area because the washer had "danced and churned" to the point of almost totally blocking the door. It twirled so much, it moved the dryer next to it more than 10", near our water heater!

Now I needed a remedy. I pulled out the books they handed me looking for the Troubleshooting section! Much to my shock I discovered the SHIPPING BOLTS were not removed!!! Not only did the washer dent and deeply scratch the dryer, but it also scraped up the floor and wall of our home!!! After several phone calls, pleading with them to fix the problem, even one of their reps in the call center told me, "They don't have to call you back for 24 hours..." They finally dispatched a very nice man to fix the problem. He was supposed to call us, which he didn't, that was okay. I called back and was even more clear about the damage caused by their inept employees and they sent another employee to take pictures and fix the situation. Fast forward 2 weeks. I've used the washer twice and now it's walking again!!! Time for replacements. We bought NEW and deserve NEW...

Well, here I am again a year later and the carpet is now a mess and loose in all the same places. Lowe's doesn't want to help me and neither does Tucker Carpet who installed it. Another outfit came out to look at it and said the job was terrible - installation and how it was stretched all to one side. I have never had problems with carpet installation or carpet stretching in all the years I have been a homeowner. I now have a carpet that is two years old that looks a mess and my home is like a good housekeeping picture.

I am very unhappy that no one wants to help or take responsibility for this issue. This is the worst customer service I have ever received. I even asked both companies (Tucker and Lowe's) who would they recommend to do an acceptable job and stretch this carpet for me even if I have to pay for it and was told by both go online and look. Well, I definitely will never purchase anything from either of these establishments. This is the Lowe's in Bear, DE on route 40. I would like to be contacted at my work **.

I finally got pissed off to the point that I called Lowes corporate offices to report the store's workers and management for incompetence and lousy customer service. I also reported the store to ABC 7 News Michael Finney consumer complaint line. I would like my money back since they did not deliver the product as promised. There should be no reason for me to return what is already on my windows since they cannot reuse the product again since it is custom fitted. They should just refund me the money I paid, and absorb the loss, since they have already loss my faith in them as a good company to do business with. If I return the product, they are just going to discard the product anyways. Why have the customer go through removing the product after he is already disappointed with the service and product, just so they can throw it in the garbage. They should just save me the trouble and give me my money back. Maybe then I will have some forgiveness for their crappy customer service and incompetence. I know these guys don't make much money, but really??

I called customer service to ask why it was for $96.00 but when I ordered it at that price it was not available but it was for $249.00 at the Homestead store for this discontinued item. I was told that each store could price their inventory at whatever price they wanted to sell an item!!!! Seems like a lot of bait and switch to me. They did the same thing about a faucet that was advertised in Lowe's flyer for sale and the store would not sell at that price. I will not waste my time at Lowe's anymore.

Ordering the part will take an additional 3 to 5 days. Then a technician is scheduled to install the part and that can take an additional 3 to 5 days. So what once took a couple of days Lowe's has now turned that into 10 to 15 days. So is it a good thing to buy Lowe's Protection Plan as opposed to Whirlpool’s. At least Whirlpool states that if it can't be repaired in 10 days they will replace it. Consumer beware.

One advantage of the sale going through the contractor is that BC Peabody, takes all of the granite sale profit for himself, and the cost increases to the District Manager's installed sales quota which relate in commissions for the DM. The store has to mark up all Peabody costs by 35%, but can write up 25% mark-up instead with approval. The average purchase of a granite counter top for a kitchen is $2,400 - $4,500. If this sale is given to Peabody, the cost to the consumer will be an additional amount of 35%, which the consumer is not forewarned about not given an option. Peabody is the GC for five stores in Florida.

I got another rep on the phone, explained what happened again and again was hung up on when they attempted to transfer me to a supervisor. I called again and got transferred to a supervisor named Sarah. She was pleasant, but first told me I had to pay for the overnight shipping. Then when I complained insisted that all she could do was split the cost and finally after I got really upset and had been trying to resolve the matter for 2 hours and 15 mins, she found a way to credit my account for the overnight shipping. Another 15 mins (total 2 1/2 hours) and the product was supposed to be shipped out Friday for Monday delivery (overnight).

Monday no delivery by 3 pm. Check online status and it's been sent 3 business days and not scheduled to arrive till Weds. Call and get bounced around and basically told that because they didn't charge for the overnight shipping, which wasn't overnight, that I shouldn't expect any compensation for their mess up that it cost me time and money with delays of both our contractors and the final inspection. Finally got executive team member on the phone whose only offer was to follow up by phone to ensure the item was delivered. So now I've spent 4 hours on the phone with Lowe’s and still don't have a working version of the product I've paid for twice and it's delaying my final inspections. I'm so insulted that I plan to avoid shopping at Lowe’s at all costs and tell everyone I know to do the same!

We are remodeling our bathroom and I bought 2 sinks with the help of a service rep from Lowe’s. It turned out that the sinks were wrong size and we had to return them. Now the bathroom is all done except for the sinks and the new counter tops. The sinks needed to be 1 size smaller and that had to be ordered online. I asked the guy who helped me at Lowe’s, what would be fastest. He said it usually get delivered fastest to your home address. Anyway I received an email 3 days later that they shipped out and a tracking number, plus an estimated delivery date.

After 3 days more and I still did not have the sinks, I called them up and asked where the sinks were. After 1 ½ hour on the phone and many apologies they finally told me that the sinks did not ship. Unfortunately this sink could only be shipped to their store. Why did the guy at Lowe’s not know that? Why did the Website say you have a choice where to ship it to? Why did no one contact us to tell us this? They have 2 ph numbers and our email, and they did use the email to send us that it had shipped and a time frame for delivery. Unfortunately she said there were nothing she could do to get the sinks here before Memorial Day, where we had a BBQ planned. She told me they would give me 15% discount for the trouble it had caused. The manager assured me that the sinks would be delivered to our local Lowe’s on Tuesday after Memorial Day.

Tuesday I sent my husband to pick up the sinks. Then he/we found out that they had not shipped them to the store as the manager promised the week before. The manager from the Local Lowe’s called up the online Lowe’s but he could not get a straight answer. They said a manager would call me the next day with an update. I waited till noon and finally called them to see what’s happening to my order. When I called the first time they kept me on hold for 47 min before I got to talk to a manager, who again placed me on hold for 19 min before I was mysteriously disconnected. I called back and told them I got disconnected and needed to speak to a manager named Erica. After another 41 min waiting they told me that I couldn't get Erica but they would get me another Manager.

Finally I got another manager on the phone after another disconnect and 1 hr 12 min later. All I wanted was to know when I would get the sinks. The last manager I spoke to was Richard and he finally told me that my order had been canceled by mistake. He apologized but unfortunately the only thing he could do for me was place a new order and that would supposedly get delivered in about a week. I said, “THANKS BUT NO THANKS!!! The whole bathroom remodel went so smooth and was done in about 2 ½ weeks, except for this mishaps with the sinks.

All this time we have been showering with different friends and relatives. Thanks to Lowe’s we are now 6 weeks without anything but our ½ bathroom. My husband is an electrical contractor and usually spends around K40 to K50 at Lowe’s every year. That will definitely change. Home Depot is a little farther away from us, but we will never use Lowe’s again. There is NO customer service whatsoever. I think that they hang up on customers that are patiently waiting to get some help, so they don't have to deal with them. I think that it is their way to deal with problems. All together I have spent over 3 ½ hours trying to get these 2 sinks delivered. It’s not like I am trying to have them do something really difficult. The sinks I could have ordered many other places incl. Home Depot. You live and you learn!!! We will never use Lowe’s again!!!

I guess no one had put a "yellow tag" on it, which I felt was their mistake. I offered to show her or go back and get another one, as there was a whole rack of them. She said, "I am only the cashier. I don't know what's for sale or what isn't. I only go by the yellow tag. I am just doing a job." Then she proceeded to give it to me for the dollar price without asking anyone or going to look. Just because I buy off price plants, which they are selling for that price, doesn't mean that I am some kind of dirt bag trying to get something for nothing.

I have spent hundreds of dollars per month in that store, Lowe's of New Bern NC. I tried to talk to the garden store manager about this employee, went up to the customer service desk. The woman behind the desk asked if she could help me. I asked for the manager of the garden dept. She saw someone going by and said, "Well, that guy works there." I said no, I wanted to speak to whoever supervised the employees. She eventually paged him to come up to the desk. The phone rang. I heard her say, "Someone wants to speak to you about one of the people who work out in the garden area." Then she laughed, a little derisive laugh. She looked at me and said that he was at lunch, and "if I really needed to talk to him" that he would come up. I said I would just call the company.

I guess the employees are more important than the customer who is paying their salary, and it was a masterful game of "give the customer the runaround and maybe they will get tired and forget about it". There must be no consequences for their actions. I won't forget, and they get no more of my money.

We had FOUR inspections when we bought our home three years ago, NO mention of asbestos in floor tile. There had been a small leak which dampened some carpet which they were removing, but NO current leak. Naturally, the carpet had retained some of the water in it. My wife then had to chase the ONE guy at Lowe's they allow her to deal with about flooring. You are very lucky IF this guy calls you back within a day or so. He's promised to sort out the issues, but only tells us what's wrong with our basement. Our house is 64 years old and built like a bomb shelter. Lowe's has taken our money and given us NOTHING but feeble excuses. I'm getting VERY close to a breach of contract suit.

Granted the items were over 8 to 9 months old but the cashier stated they were items that were current. They said that these items cannot be returned because I had returned too many items previously without a receipt. My response was that if I paid with cash or an older card (and I didn't have the receipt), how can I get the return through. Their statement was that there is a list that people are placed on that have had many returns. Well, I have over the past 5 years purchased over $150,000 worth of merchandise from Lowe's to first build my home and then after the plumber burned it down purchased again.

If I went back 8 years, the total would be triple that because I flipped a couple of others as well. So the bottom line with Lowe's is they have a list that says if you return too many items, you will have a difficult time with our returns department. In total the items were less than a 100 dollars. The same day, I went to Home Depot. Had to return items similar to the items mentioned that were purchased over the same course of time. No questions asked. They gave me store credit. The difference is clear. Lowe's is not as consumer friendly as Home Depot. It is unfortunate that Home Depot has a different selection and what I consider more limited compared but they will forever get any generic or items I do not have to purchase from Lowe's from now on.

Additional problems with Lowe's include: Pella Windows measured and installed by their subcontractor at a condo I owned. The sub measured the windows incorrectly (too small of windows) and made a 5" trim. Too funky looking. Of course Lowe's said it looks fine but was so much different than any of the other condos. It was like the clown's hat at a tuxedo event. They are not serious about their customers like Home Depot.

I am a salesman and I deal with customers everyday. When a customer calls me and tells me the parts I sell are not working right, I would never shrug them off and have them chase the manufacturer. I take responsibility since it was me that made that sale. Not the warranty department...and not some random ID number in customer service. I help my customers to keep them satisfied so they will come back to me when for their next purchase. I take pride in my job and I do it because it's the right thing to do. It's a shame that Lowe's Home Improvement doesn't feel the need to help the people that spend money in their store. Once this issue is done then I am done with Lowe's Home Improvement, but not before I write a letter to the president of the company and let him know how I feel about his business. Shameful practices within this company.

This excuse they came up with is INEXCUSABLE!!!! AND HE SPENDS AN ENORMOUS AMOUNT OF MONEY AT LOWES!!!!! We spoke with a rude nonchalant Julie in their executive office but she was no help at all!! Regardless, we would like an itemization of exactly how they determined that he did not put oil in the engine. I mean, that's 101 of a lawnmower so that doesn't make sense. I've searched the internet and found very similar issues with very similar results instead of recalling the lawnmower, they are telling people there is no oil in the motor. SERIOUSLY?!

Did not know that FREE DELIVERY meant that it could be delivered sometime within next 30 days after not being delivered on first attempt, then tell me it was delivered earlier on Friday!!! Then finding it still there. And at no time did anyone say I would receive a credit for the item not being set up for delivery when I was told it would be. Also they tried to say it had already been delivered!!!! Nice store. After going thru all this, they finally said it would be delivered after 1:00 pm. They would call me when the truck that was out doing deliveries got back to let me know what time it would really get here. I am not waiting on a call with deliver time (!!!) to take away my whole day. NICE!!!!!!!

I called Joplin Lowe's and talked to two different managers why I purchased this in May 2012 and the warranty expired in March. I was told this was a returned purchased mower because of a flat tire and basically told it was my problem because I didn't buy extended warranty. So basically Lowe's LIED to me and sold me a used mower, telling me that it was new and had a 2 year warranty on it. I wasn't told it had a remaining warranty of 22 months. Now I have a $1200.00 paper weight!! Buyer BEWARE. Guess this is the only way these LIARS can stay in business is to cheat the customers. I will NEVER return to a Lowe's store!!

The staff acted like they didn't know what was going on. So I go to the department to find someone who COULD help. The one employee saw me approaching and turned around and walked off. When he decided to return, I asked him what was the delay. He had NO CLUE. He wandered off yakking on his smart phone. I wait, wait, wait, wait. ANOTHER employee starts asking me FROM ACROSS THE AISLE some question and I couldn't hear her. I said, "Come closer or talk louder. I can't hear you from the next county". She had no idea what was going on.

After what seemed like eternity, my mower was brought up. I told the clerk "I'm not going to bring this back again, I will not shop here again EVER". I took my mower up front to pay and it cost only $58 which was the only positive part of the experience. I got NO HELP loading my mower into my car and saw several employees hugging each other and chatting away. They SAW ME and offered NO HELP. Evidently training is not a priority.

At approximately 4:30 PM we received a call from the driver saying he was running late and that he would not be able to bring flooring in house and could only put it on the porch which was unacceptable because it was raining. I called the North East, MD store and they said they would have the material brought to their store and deliver it first thing on March 30, 2014 estimated by Scott to be at 9:00 AM. I went to the store at 8:00 AM to verify the time and was told by Walt it would now be 10-10:30 as they had another delivery first. So have now again rescheduled our schedule to accommodate the inefficiency of Lowe's.

It arrived today as just the canopy again. I called customer service where I was told that it is an error on their site and the cushion does not come with it. If I want the cushion, I need to pay about $100 more (nearly the price of the brand new swing). I said that the ad clearly states that it is for cushion and swing and I took a screen shot of the ad. I was told I am wrong and that they have a disclaimer on their website that states that they cannot be held responsible for errors on their website. They directed me to their disclaimer:

"Low'es cannot and does not guarantee the accuracy or completeness of the Materials, including, without limitation, prices, product images, specifications, dimensions, availability and services. The Materials may contain technical inaccuracies and typographical errors. Products and services are the responsibility of the manufacturer and service provider, respectively and subject to the warranties offered by such manufacturer or service provider." They told me there is nothing they can do and hung up.

They don't inform the customer, you tell them you don't want something, it shows up on the "quote" anyhow, you go and pick out your stuff and they tell the district manager in an obvious effort to save their butts we hadn't even been in. Lies and more lies. Never again. We have since contracted Home Depot whom started today without any problems at all. We also cancelled our cabinets, countertops, roof and siding for our garage. Home Depot----your gain.

After one week I was told it would arrive that week... waited another week, then I was told the sink was lost!!? You have to know this was not to replace a sink, but it was in a new construction and I was already moved in. My kitchen could not be finished as they needed the under-mount sink to install the granite. Meaning living in a house two weeks without kitchen. Finally I gave up on Lowe's, ordered the same sink online for half the price and it arrived on my doorstep 3 days later!!

Even the worst experience with Lowe's is trying to get in by phone: at least 5 times you're transferred, then the person you need is OR on his day off, OR out for lunch, OR helping other customers, OR left for the day... A Nightmare! After all this aggravation and wasting my time, the least they could do is give me a kind of compensation... NO, Never, Never buy or order something at Lowe's.

I have never written regarding customer service for anyone before and I am afraid it will be a long time until I am moved to do so again. Rebecca should be cloned at your earliest convenience (if she's cool with it of course). I asked her if she was the store manager. She said "no". I asked if she was the assistant manager. Again she said "no". I was shocked. People like Rebecca are exactly who are needed in these positions. If Lowe's mistakenly does not advance her up the ladder, I hope another company has the insight to do so. She's a keeper.

A lady next to her said no problem but the lady who was doing the return said, "Well, he will have to pay 43 dollars for it back." I said very calmly just get me a manager. She said no, no need for that. She prints out the receipt and says this is you right, in a very ignorant way. She said I be happy to ring you up at 43 dollars. I said, "Look just get a manager," she said no, it is 43 dollars. I said so I return a mirror and ask for you to void the return and you won't. No I won't. This lady was ready for a fight, very angry person. I said, "Well, here is your $18.03 back," and grabbed my mirror and left. She followed me out said I was stealing. She then said just come back in and I will ring you up. I said for 18.03 cents, she said no for 43 dollars.

A very unreal experience as a customer. I was upset I called the store manager. I said I am sure you aware I was just in your store and asked for you and I was denied. I proceeded to tell him my story and told him I would be contacting the corporate office, his response who cares we have on tape returning the $18.03. Wow, I am a loyal customer of Lowe's who has spent over $50k in that store alone and this is how I am treated. Whatever happened to the customer. If she said okay sir I understand and gave me back my mirror and voided the return all would have been fine. She didn't even tell me $18.03 until she handed me the money. Such a non-issue but an employee wanting to be the judge, jury and executioner. Lowe's, where are you? Please help. I am a model citizen who was treated as I stole something.

I bought a new stove from Lowe's, charged 650-675. Warranty, also. Now, with the late interest (4 DAYS) my balance is now over 700 plus. I plan on paying my card off this month. I want the interest taken care of. I am also filing a harassment complaint also, and I WILL DO IT!!!!! I was a Paralegal for CRIMINAL COURT!!!!! A UNITED STATES CITIZEN! I know harassment is illegal in this country, and the man I spoke to was Indian from India. He screamed AT ME that I COULDN'T report LOWE’S!!! He never gave me his name!!!!

Angry at Lowe's, I went back the next morning and canceled the order. I asked for my check back but was told it would be 7-10 days before they could refund my funds. I had no intention of letting Lowe's sit on my money for that long so told assistant manager that I would just cancel the check. She said she would stop the delivery. We never received the unit. I canceled the check. At that point, I assumed that it was all over. Now three weeks later and collection agency in Florida by the name of Complete Payment Recovery Services, Inc. is sending threatening letters that they are collecting the $2,291.37 for the canceled check. This is ridiculous, and I want to warn everyone to NOT use Lowe's for any credit purchases. This is no way to treat customers. There is no telling how long it is going to take me to work through this mess, nor what damage they may have done to my credit rating. Only time and an attorney will tell.

On July 27th, 2013, around 3:45pm my son and I were shopping at Lowe's West Columbia SC. I purchased some supplies at the contractor register. After paying for them, I carelessly set my wallet on the cart with my items and rolled out the door to find two employees working a forklift and a Chevy pickup truck with its backup lights on waiting for me to pass by. As I pushed the cart to get out of their way (unknowingly to me at the time) my wallet fell off and onto the parking lot. I proceeded to load my truck and prepare the newly bought concrete for the oncoming rain while my son was still inside. He then came out of the store and says, "Dad, I got your wallet." I was shocked and embarrassed that I didn't know that I had lost it. I guess I was more concerned about my concrete getting wet. I then opened my wallet to make sure everything was intact only to find that it was empty, I couldn't believe it!

I immediately went back in the store and asked the lady at the register about the missing cash and she said, "I didn't see any cash in your wallet; I was only looking through it to find a way to contact you, wait we have cameras, I'll get ** to replay and see what happened." So she told the Loss Prevention employee ** to see what he could do, so he goes into the office and shuts the door behind him. After some time later he comes out and says to ** (the manager on duty), "This guy dropped his wallet right outside the door and a truck pulled up and stopped, blocked the cameras view and then pulled off, so there's nothing that we can do." That didn't make sense because the outside camera had a good view of the pickup truck while it was backing up.

I proceeded to ask him a series of questions that to my surprise he didn't want to answer. I finally got fed up and called the Lexington County Sheriff's Department and reported a theft. I kept insisting to see the video footage when he finally says to me one of the reasons why I can't let you view it is because you may take retribution on the person that did it. Well, that sounded odd at the time because the person he made it out to be was long gone.

A Lexington County Sheriff's Deputy responded in short order, took my statement and requested to see the video surveillance footage. After viewing the video the deputy wouldn't tell me anything either, only that I could read the report in two days. So I finally left the store without knowing what really had happened. Monday, I read the sheriff's report and couldn't believe it; a completely different story unfolded. The deputy states that a black male employee with Lowe's helping a nearby forklift operator walks over and picks up the wallet, looks around then walks around with it finally entering the store. He opens the door to an office and peeks in. He then walks into the office (alone) out of range of the camera for approximately ten second. He exits the office with wallet in hand and finally hands it over to a cashier. The sheriff's office concluded that this is a civil matter and not a criminal one because I wasn't robbed and therefore Lowe's is not going to release the employee's name.

Well, it all makes sense now to me, apparently ** was not only protecting this employee but his own job as well. He successfully kept my attention on the innocent Chevy pickup truck driver and off of the employee who suddenly disappeared and was nowhere around when the police showed up. He makes no mention of this employee picking up my wallet or taking it into a room by himself. Now I know, why ** kept saying I don't wanna get fired, because he had to have known at the time that this employee entered his unlocked office without him. When this employee (who is later identified as **) picks up my wallet in the parking lot, the first thing he had to have seen was my driver's license picture, it's not the best picture but its mine, and I'm right there in front of him 20 feet or so away off camera obliviously loading my truck.

I admit I was careless with my wallet and should have put it in my pocket. I was also careless for not knowing the exact amount of cash that I had before entering the store that day, but nobody has the right (especially an employee of a store that I came across town to shop at and a store chain that I have patronized for decades) to steal money out of my wallet when I'm not paying attention.

After about a week later while at this Lowe's again, I did identify employee ** by his name tag but when I asked him about what had happened he went and told his manager that I was harassing him and I was asked to leave the store. If he is innocent then why won't he talk to me? Why won't he give his last name? Why didn't he talk to the police that day? Why didn't he tell me he was the one that found my wallet? Why did he take my wallet into a room by himself before turning it in? He is at the very least guilty of violating Lowe's policy for entering ** office alone with my wallet.

In conclusion, Lowe's Home Centers LLC may not be responsible for the theft but they are responsible misleading me, not showing any concern that money was missing and not cooperating fully with the police. Lowe's management obviously doesn't want me or anyone else to see what really happened that day and will not and did not release employee's full name when the police asked for it. But there is only one person responsible, the employee that ripped me off that day and got away with it.

I asked the cash register person to page someone but she still had not done so after the 3rd person...and I mentioned it again to her but she did not respond. I commented out loud > "There is no one around to help everyone." And the person behind me commented the same. So, I cut out of line and went to the service desk where the manager was sitting in the backroom on the phone. I signaled him to come and spoke out that "No one is around to help, I asked for someone to page for this woman in the wheel chair."

This complaint is how I was treated: this 6 foot plus "manager" basically got in my face and started complaining about me saying anything. He basically tried to intimidate me... I'm 5 1/2 foot girl, paying customer. After telling him the facts and why I was upset, he persisted to get in my face and intimidate me by trying to make me feel like I was not speaking correctly. I reiterated that I was a frustrated customer talking to him Very respectfully and that the problem was the lack of service and he continued to berate me instead of fixing any issues.

I told him to stop making me the issue and move on and do his job to fix the problem. I later heard that this was his "tactic"... He also used intimidation tactics by literally walking behind me out the front doors as I told him I'd call the corporate office and wanted his name and indicated that I will never do business with Lowe’s. To that he replied "No problem". What an arrogant attitude. I pity his employees. This is the main store manager (!!??) in charge?

I have called corporate complaints and plan to follow this to the top with the senior vice president. The fact that this person and his behavior is allowed reflects on the people that keep him in that position. I should have called the police and reported him. I am waiting to get a response from the corporate office. Unless they change management, I will never (!!) give Lowe’s my business again.

On the morning of 12/04/13, the hot water heater failed, the water heater would not heat. I called them immediately that morning and was told the fastest they could get a service repairman out was 12/09/13. When the repairman arrived, he did not have the part to fix the unit and was told by him the fastest he could have the part and have it fixed was by 12/12/13 because he didn't have the part and that he couldn't find the part. By the time he comes back to fix the unit, we will have been without hot water in the middle of winter with a toddler in the house. This is unacceptable.

Not only did I buy the best water heater they had to offer and pay them to install it I got the protection plan since it was such a important item. I went to Lowe's and asked the local store manager if there was any thing she could do to speed up service as I have a baby in the home and I was told I could pay out of pocket to have a plumber fix it and Lowe's would reimburse me, again this is unacceptable as it is their responsibility.

After reviewing the hundreds of online reviews of the multiple cases of this particular water heater having continuous issues with the black box on the side that makes it a smart water heater and thus having inferior faulty electronics by design and failing after just five years of use and now that I know the type of service I will receive in the future should I have any more issues I am demanding a full refund with the Better Business Bureau which I found out this late this afternoon Lowe's was willing to do a buy out and refund me the purchase price for the water heater but here is where is gets interesting.

I had a plumber friend come out to my house just a few hrs ago and he drained the tank and took the valve off and showed me why it failed. Calcium build up on the black box valve part that goes into the tank and I mean it was bad even he shook his head and he has replaced about 9 of these exact models this year. Only suggestion he could give me was to empty the tank once a year, let five gallons of apple cider sit in the tank for for two hrs and then flush it or you can use diluted half water and half CLR if you can get a bulk deal.

While I may do that every two years you best believe me I will be letting the whole world know NEVER BUY LOWE'S PRODUCTS OR YOU'RE JUST ASKING FOR IT.

This is not the first time I've had problems with Lowe's products and their warranty. Horrible $3000.00 Lowe's carpet installation with seams visible, $1000.00 dishwasher failed twice in the first year and now the hot water heater issue. Poor customer service, poor warranty enforcement and an item that from the start has been plagued with issues and complaints which Lowe's still sells even though its frigging faulty! LOWE'S HAS LOST MY BUSINESS AND EVERYONE IN MY FAMILY. NO OF US WILL EVER SHOP AT LOWE'S UNLESS OUR LIFE DEPENDS ON IT, EVEN THEN I MAY CONSIDER JUST DYING.

Fast forward to 12-5-2013. I have not received a phone call from the repair service since 11-6-2013 so I call them. They finally call me back and tell me that Frigidaire told them to jimmy (bend) the electrical connections to force the replacement part to fit. That sounds like a fire hazard to me and I tell them that is unacceptable. 12-6-2013 AM. I call Frigidaire. Frigidaire says do not let the repairman jimmy the electrical connections because that would be a fire hazard. Frigidaire tells me to tell the repairman to not do this, and to Frigidaire Tech Assist. 12-6-2013 PM. The Lowe's repair technician shows up with the replacement part. I repeat that I do not want any of the electrical components bent to force the coil burner replacement into the cooktop. I tell him he must call Frigidaire Tech Assist and they will tell him how to insert it. I literally tell him, "You break it, you pay for it."

I walk away for a few minutes, while talking on the phone to Lowe's Service Advantage no less, return to the kitchen to find out he did exactly what I told him not to do! He pretends at first that he did nothing to the coil burner, that the coil just happened to slip in while I was away from the room, but he finally admits to what he had done. He removes the replacement coil burner to show me that "the coil is fine" but he has trouble re-inserting it, so he jams it in. I am most piqued that he did something I told him not to do, but now I am worried that he has broken the female connector.

He tells me I shouldn't worry. His exact words are, "This is not rocket science" and proceeds to take the "good" small coil burner out and bends the prongs in front of me. He re-inserts it and now it is wobblier than the other wobbly coil burner. He keeps re-trying and I ask him to stop because he is weakening the metal in the prongs. I gasp as I watch the metal welding break off at the neck of the prong. Before I can say anything, he jams it into the female connector and seems amazed that its "rear" (relative to the prongs) is angled upward. I tell him that he broke it and he says, no it isn't broken. I have to show him the broken welding. At this point he says, "This is beyond my area of expertise" and leaves.

I call back Frigidaire. Frigidaire says they will me send me all new coil burners, but now I need another repair shop to install the coil burners. They also extended my warranty and emailed me a Parts and Labor Concession letter. Frigidaire also says that it sounds like the repair technician may have damaged the female connectors inside the cooktop, which is a major fire hazard.

I call Lowe's Service Advantage -> I am forwarded to Lowe's Customer Care -> I am forwarded to Lowe's Service Advantage -> I am forwarded to Lowe's Customer Care Lowe's Service Advantage -> I am forwarded to Lowe's Customer Care and I am not exaggerating. Finally a Lowe's whatever (I'm not sure if I'm in Service or Customer Care at this point) tells me she will call me back until she does find somebody who can help me. She calls me back and says that I have to submit a claim to the store I bought it from, and they will determine if Lowe's is responsible or not for the broken worse than broken since it is a fire hazard cooktop!

Next I get put on hold in order to get an alternate repair shop to install the replacement coil burners and check out the female connectors. It turns out there are only two to choose from anyway! After making the appointment, I get some spiel about how I may be responsible to pay for repair to replace the female connectors if Lowe's determines that I had abused them.

Lowe's knowingly outsources repair shops that break appliances instead of repairing appliances, to the point that consumer safety problems are created that were not there before!! All I needed was a coil burner that did not wobble, and I ended up with a potential fire hazard due to what should have been a very simple repair procedure. Note how the repair technician first said it didn't take a rocket scientist to insert a replacement coil burner but then it was beyond his area of expertise after he broke it. When I spoke to Lowe's customer service one person did say, "I wouldn't want that guy working on my stuff" but then Lowe's just keeps hiring the same repair shops.

And worse, the repair technician had not realized he had broken the coil burner. I, the consumer, had to watch him like a hawk. If the coil burner had remained engaged in the female connector of the stove with a broken weld, then that would most certainly have triggered an electrical fire. So Lowe's repair service cannot even identify a safety issue. When I, the consumer, does know more than the repair technician and demand that a dangerous repair not be performed, the repair technician does it anyway, sneaks it in while one is away from the room for a minute or two.

Lowe's does not replace appliances that are broken by their own repair shops. Okay, so a claim is submitted. I doubt I will hear back from Lowe's. Lowe's does not care about its customers. Frigidaire/Electrolux is bad news as well. A replacement coil should fit right out of the box. Prongs should not be made of metal so soft that they cannot endure multiple insertions/de-insertions because that is what the consumer has to do to clean the drip bowls. The welding on the steel that supported the prongs looked like very poor quality to begin with, so straightening the prongs should not have broken the weldings. Now Frigidaire/Electrolux can blame Lowe's for bad components/replacement parts if the cooktop does catch on fire.

We were told when we got the estimate for the deck that the joists would be placed 12 inches on center. When the deck was being installed, the joists were placed 16 inches on center. I called the Project Specialist at the store who checked with the manufacturer on this and I was told that since the deck boards were being placed perpendicular to the joists and not on an angle, that 16 inches on center was the correct spacing. I accepted this even though it wasn't what I had been promised for the construction.

The next issue we encountered was that we had been told from the beginning that footers would be poured and the 4x4's mounted on the footers. The contractor sent someone out to measure and inspect the site. Even though this method of construction was approved by this employee it wasn't done even though 27-80 lb bags of cement were ordered and delivered to the house along with post anchors and other supplies necessary for this type of construction. Holes were dug, the 4x4's dropped into the holes and cement put in the holes around the 4x4s. We were told this change was due to the height of the deck from the ground. It is a low deck - about 12 to 18 inches above ground level. But this wasn't a surprise. Everyone knew the height of the deck from day-one. I have never understood why the last minute change.

Additionally, two of these support posts sank and were shimmed up. These two support posts were replaced after we complained about the shims - but I'm not convinced that more supports won't sink over time and the deck will sag. We have mostly sand land and they used so much water in the cement that I'm not sure it will hold up. Start of the install was finally scheduled for Sept 6. (We had been told the MoistureShield boards were a special order and would take approx. 2 weeks to be delivered.) Mac Renovations didn't show up. No phone call, they just weren't here. So about noon or 1 pm I called the store and they checked on it. I was told the installer had a supervisor out with a hurt back so they would be here Monday, Sept 9. While I understand that stuff happens - I feel they should have called me to let me know what was going on.

Work began on Monday, Sept 9. Sometime during that day or the next (Tue, Sept 10) the installer noticed that only 12 ft deck boards were delivered and we needed 16 ft deck boards. I don't know if this was a manufacturer delivery error or a store ordering error or why it wasn't discovered when the order was checked in upon delivery to the store. In any case, it delayed our deck install an additional month. The store was notified and 16 ft deck boards were ordered. Construction of the deck frame continued through Wed, Sept 10 and all work stopped to wait on the 16 ft deck boards. I believe the deck boards were delivered to the store on Sept 25. The installer couldn't come back to our house to begin work again until Oct 7. Excess materials from building the frame sat in our yard for 2 weeks before the store arranged for pick-up. Way too much lumber and cement was ordered so there was quite a pile. Since the full materials order had been delivered prior to the initial start date, the rest of the material pile sat in our yard over a month total waiting for the install to be finished.

Two men returned Mon, Oct 7, no supervisor. No deck rails were bolted to the frame - they started laying deck boards and screwing them down to the frame. Many of the screws were stripped out during the installation. This became a problem when I noticed the spacing got too wide over the second half of the deck and asked that it be corrected and they couldn't remove the screws and re-position the deck boards. Several boards had to be broken and pried up and new boards used. We had paid for these boards and now they were on the trash pile. I asked for these boards to be returned to the store for a credit since they were destroyed during the install and not by anything we did, but they were carried off and thrown away the last day of construction. During the confusion of cleaning up I didn't notice this until after they had left. The store eventually gave us a refund for two additional boards, but since the broken boards were thrown away we weren't sure how many actually got destroyed.

Holes were cut into the installed deck boards for the hand rail 4x4s. Of the 10 4x4s used in our hand rail - only 3 are attached to the deck frame with carriage bolts. The rest are simply screwed in with long screws. Additionally, none of the 4x4 railing posts are boxed in with 2x4's or secured in any way other than two "ledgerlok" screws being screwed through the framing into the posts. When I questioned this (I had asked about this when we were getting estimates and had been assured by the store Project Specialist that the handrails would be attached to the frame with carriage bolts) I was told carriage bolts couldn't be used for some unexplained reason but I didn't have to worry - these handrails weren't going anywhere.

I don't know, but this isn't what I contracted for and not what I expected nor what I thought I was paying for. One hole in the deck boards was cut right over the top of a joist so the 4x4 was notched out to fit over the joist. This wasn't necessary to the placement of the handrail. It just wasn't taken into account when the holes were being cut. This results in a 2 inch notch having been cut out of the center of the 4x4 so the 4x4 could "saddle" over the joist. Sloppy work. We have a bench across the front of the deck which I was told would be bolted to the frame. This wasn't done either. The bench is simply screwed down to the deck boards. It seems solid now - but it's not the construction I was assured I would get.

The remaining excess materials were finally picked-up from our yard on Oct 18. A week and a half after construction was completed on Oct 9 and I had to call several times to get it picked-up then. All in all - I didn't get the premium construction I expected and that I paid for. Lowe's wasn't the cheapest bid we got - but we chose Lowes because I thought we could depend on them to give us sound construction. I definitely don't feel we got it.

We finally got refunded for the excess material that was returned to the store on November 16th - nearly a full month after the last of the materials were picked-up by the store. Receiving this refund took numerous phone calls on my part and finally involvement of the store manager to get it done. Several Lowe's employees have been out to the house to "inspect" the deck and all keep assuring us that even though the deck wasn't constructed according to original specifications it is "sound" and according to "normal building practices". Frankly, I no longer believe anything Lowe's tells me. Had we known in the beginning that specific practices that we inquired about weren't going to be followed in the construction we never would have contracted this project through Lowe's. The cost was higher than other estimates we received and we didn't get the construction we were assured we were going to get.

Lowe's Customer Service made an offer to send Mac Renovations out to address my complaints and "fix" the deck install. No one has actually listed the things that would be "fixed". I asked if a different company could be used and Lowe's said no - it can only be the original installer. Why would I want this company to come back? They had the opportunity to build this deck right and didn't. They didn't like it when I asked questions about the methods they were using and either told me "everything will be fine", ignored me or argued with me.

Lowe's did a kitchen remodel for us about two years ago and we also had Lowe's install two outside doors for us. Both projects were well done. However, this deck install has been a horrible experience and we don't feel the deck is well constructed - nor what we were assured we were buying. For the price, over $11,000, we expected a quality job and a quality finished product. We have additional projects planned for next year, new wall-to-wall carpeting through-out the house and a privacy fence in the backyard that we had planned to contract with Lowe's. After this experience, the less than satisfactory results and additional difficulties of even getting refunded for excess materials ordered by and returned to the store, we will not consider Lowe's for these projects. In fact, the entire experience has been so unsatisfactory we won't be shopping at Lowe's.

The install department is a joke. I know more than they will ever know and they have these guys, one I know abuses the system. His name is Bill. He is an AIM, pretty much means he thinks he is king. He has been taken jobs from installers from New Jersey and giving them to guys that live in PA. Did I mention he is from that area. There is not enough work for the installers in NJ to live on and to be honest, my husband works every day, holiday, snow, rain, birthday even wedding day to keep everyone happy. ALL I WANT IS FOR SOMEONE TO CHECK OUT THE AIM IN OCEAN COUNTY LOWES (fyi I can get ten other contractors to back me up).

"My wife and I decided to change the windows in our house this year. We got estimates from local contractors to do the work but thought we'd save some money and do it ourselves. We carefully took measurements and retook measurements to make sure we got it right. I got in my car and drove to my local Lowe's in Sonora, CA. I don't remember the name of the representative that took my order (after several calls to Lowe's over the following months, I was told it was Jim. I've had multiple calls and meetings with Aaron as well) but I was happy that the project was getting started.

The original order was placed in July and a couple of weeks later, the windows arrived on a weekday. I got a call at work from my wife who thought that one of the windows wasn't right. Sure enough, the large bay window had no sliders. Later on we found out that the height and width were mixed up on the two back windows. I managed, after a great deal of effort, to just barely get the two (height/width) windows into my wife's Rav4 and drive them back down to Lowe's. Okay, so Lowe's made a couple of mistakes. It was frustrating but they waived the delivery charge on the return trip. In the meantime, Our house was a mess from being in the middle of a job and neighbors and friends that were helping us had to be sent home. It was inconvenient to have to call them back up in the future to come back and help us.

After about two weeks, I called Lowe's (Lowe's DIDN'T call me) and they said there was a mix up. The windows were shipped to Virginia!!! Virginia? Someone at Lowe's had to fix the order and they said they'd call me back but they didn't. I called them back. They said it would be another two weeks. I couldn't believe this. When I called yet again to check on the order, they wanted to charge me a delivery fee. So I took time off work to go in to Lowe's and Someone at the front desk printed a receipt for me that said no charge for delivery. And I asked him when my correct windows (by now they were there in the store) would be delivered. And he said someone would call me the day of the delivery and give me a two-hour window NO CALL AGAIN. I called to check on the order and was told that I could pick up my windows any time. WHAT? I couldn't believe my ears.

So then I was assured by Johnny in Deliveries that I would get a call on the morning of September 25th with a two-hour window. At 9:19 am, I decided to call and Johnny first told me that my windows weren't ready but then he found the order and gave me some excuse as to why the driver hadn't called me yet. Then he assured me the driver would call. Then the driver called and was finally on his way with my windows. After about 10 weeks, I was going to be able to finish putting in my windows. After all this time and all these mistakes, the windows that were delivered today were STILL NOT RIGHT! I live at 4,500 feet in the Sierra Mountains. Winter is coming. My wife and I are planning and preparing for winter.

Why is this process so difficult? Why will a Lowe's employee never call back when they say they will? How can I be sure that the remaining two windows will be right when they get here? Will winter get here before the windows arrive? Please call/contact us and tell us how you are going to correct this problem."

Original Review: Sept. 23, 2013

Bought a washer from the store. They switched the hot water to the cold, and cold water to the hot. The washer cooked most of my clothes that required cold wash. 1st, I thought the detergent was wrong. 2nd I thought the water heater was out of function. 3rd I thought maybe the clothes were too fragile. After that, I just dry clean my clothes. THEN, one day, I spent a couple of hours to do the washer test, found out that no matter what wash cycle I choose, it is hot no matter what! This washer has alarm message that will send an error if the cold water comes low, therefore, I would not even think that there is no sufficient cold water.

My clothes are very, very expensive products. Lowe's sent someone to my house, BS me that the valve has issue. Samsung sent someone else, found that it is the wrong installation. It is 100% Lowe's fault, but Lowe's asked me to talk to their third party installation company. The third party company couldn't even tell what is hot and what is cold. How can I communicate with them?? They told me that ** happened... asked me to take all the pictures of damaged goods, wasting lots of my time and in the end told me that this is not their fault!! I wasted money on my clothes, time, electric bill, gas bill... My water heater got overused because it used excess hot water...Worst irresponsible company ever!

Then on Sept 5, 2013, I went to make another purchase of $120 and asked Kenneth to call someone to help me get the wood and pick it up on Sept. 6. He said sure, very nice and pleasant, so he calls a sales associate that was working the department. He comes over and says, "Can I help you," and I said, "Yes, I 26 needed boards and I will pick it up on the next day." He said to me, "Get it," and I said, "No, that is what I called you for, to get what I needed." His reply: "Well, your eyes are better than mine. You know which one you want." So I said, "Yes, when you pull the one down, I will tell you which one I want." Your policy stated at customer, "We are here to help and load whatever you need." Customer service is poor that location. I have spent over $500 in the last 3 days in that store and that's the service you get. I pass a Home Depot to get to your store. Next time, I might think about it.

Let's back up to when the person came out to take the measurement and got it wrong. The cabinets were sent back with correct measurement plus one that was damaged. That was another three weeks I had to wait. Well, Sat. Aug. 24, 2013, I get a voice message that said I could pick up my products that I ordered. "Please stop by customer service desk"!! I tried to get the manager after I called and was hung up on while my call was being transferred. I was told the manager had gone home at 4:30 Sat. & there was no manager on site (didn't believe her). That's another major problem - the people that answer the phone. They don't in a timely manner. I have had a long crazy journey with Lowe's and I will never set foot in this store again. I have talked to two managers. Rockey is one and I can't think of the other. I think his name is Brent. This store is located on Dixie Hwy in Louisville, KY. I still have no top cabinets and the craziness goes on and on after almost 4 months. We went without a sink for three weeks because of this mess. I will continue to spread the word about the way we have been treated.