Lowe's Home Improvement Reviews

Brian (poor rep of a manager) said, "You are not getting anything you did not pay for. Sometimes, the computer "drops" items for no reason." I thought I paid for all items. I asked about on the phone when I double-checked the items to be delivered.

He went to get the interior paint and took the order form to the store, asking why the 11 downspouts and elbows were not delivered. He was also told the paint had a rebate on it but had to order it before 9:00 p.m. that day. I chose the colors, and he went back to the store. However, he did not get the rebate printed with the receipt. There was a discussion, and of course, the contractor lost because of Brian's rude, stubborn attitude.

I went the next day to talk to him, the paint lady, and the head cashier. Well, they evidently had a meeting about me before I got to the store to find out what the issues were. They were rude, not willing to compensate the contractor or my self because of all the misunderstanding, dropped items, and wasted time. All they kept saying was "We are not going to give you something you did not pay for."

I returned the grill to Lowes and they replaced it with no problems. I just had another cookout on the grill last night and with only baked potatoes on the grill the new one caught on fire. These are not grease fires. I am genuinely concerned for the safety of people that purchased this grill. I was right there while the grill was cooking but other may walk away and there would be no time to react. I am returning this to the store today, but I think a recall should be issued to warn consumers. I will be taking pictures before I return this one. My deck is charred, blackened with soot. The grill is unusable and could have caused my house to catch on fire.

Don't they train these people monthly with computer tests and all that? Honestly, they should fire these people and put in hard working people that shop there which is how I found what I needed. If Lowe’s hires people, train them. If they tell me they don't have a simple bolt, you should be fired. Do not go to Lowe’s store 741 in Dunlawton Rd., Daytona, FL. Well, I spent one hour asking for help till a fellow customer explained to me sizes and found what I need. Fire the associates and hire those on unemployment.

On Friday, the tech arrived about 8:30 AM. He diagnosed the problem as a thermostat, but he didn't have the right part. After some discussion, he installed one that physically would not fit but it would electrically work. This did not fix the problem. He then condemned the heating elements, and yes, he did not have any with him. He told us that he would have them sent overnight to arrive Saturday and that a tech would be available within 1 hour to install them.

We stayed home all day Saturday to receive the parts, and they did not arrive. On Monday, we telephoned the repair center; and they could not and would not confirm delivery. They told us we would need to wait for a telephone call from a "parts department" in 48 hours. Since we patiently waited since Thursday for satisfaction, we called Whirlpool again. They said that they could authorize a replacement unit from our local Lowe's store in Hudson, MA, and they stated that it was warranteed for installation and the new unit. They provided two authorization numbers that we brought to the Hudson store.

The store manager was skeptical and tried to confirm our statements with Whirlpool. Upon this confirmation, the store manager raised two issues. One was that their plumber was not available and they couldn't tell me when he would be available. Also, that Lowe's was not going to pay for another installation permit required. It would have been approximately $200.00 for this permit.

Needless to say, we were furious at this point. We went home and called Whirlpool once more. They could not help us with the circumstances, since they didn't have a policy to cover this delay or costs. We asked if we could install the unit ourselves, and they said no because it would void our warranty and they would not reimburse us for installation. They finally relented and agreed to reimburse Lowe's for a replacement unit. So, we pulled the heater, carried it to the store, and installed it ourselves. By 9:00 pm Tuesday night, we finally had hot water. So much for a 10-year warranty and customer satisfaction at Lowe's.

2) This past Friday, we spent several hours shopping at the Hudson store for building material for a small outside deck. It was after 5pm, so the lumber desk was not manned, and we had to use the window/door employee. He tried his best and helped us form a $1,200.00 order. It was agreed to deliver this on Saturday, as we had carpenters scheduled for first thing on Monday. On Saturday, delivery did not happen.

When we contacted the store, they told us they had mistakenly put the delivery to the following Saturday. When we explained that it was critical for us and that it was confirmed that it was Lowe's mistake regarding the delivery, they then said they didn't have a truck available. We complained to the manager, and he promised to attempt to get another store to help out. He kept us in limbo regarding the outcome all day Saturday. We then heard from him on Sunday. It was said that a delivery was possible on Sunday, but they were trying again to get another store to support this.

Sunday came and went, and no delivery. We contacted the senior manager at the Hudson store, and he was very emphatic that we could expect delivery on Monday. We said, "How is this going to happen if you do not have a truck?" He admitted that he didn't know that the truck was broken down, and he couldn't then tell me when I could receive the order.

Today, Monday, we received a call form the Hudson store CDL driver. He said our order was scheduled for delivery right away and that a truck was coming from Westboro store to support this. Well, my contractor finally went to the store and hand-carried what they could to start the job. We were being charged for the hourly rate for three men, whether material was on site on not. It is now well after 7 pm on Monday, and no heads-up call or a delivery from this store.

On Sunday, when we threatened to cancel the order, the store offered a 20% discount on the overall order. Although we accepted this minor concession because we are stuck, we are not sure we will rely on Lowe's anymore. My next home project is kitchen remodeling. Estimated material costs would be over $2,500. So, why should I buy from Lowe's? I am sure the local lumber yard would appreciate my small purchasing power and maybe H.D. as well.

They simply told me to write my problem right here. I will never purchase another product from Troybilt. This was my first and will be my last. And to think, I purchased it because it was the only one in the store with a key start. And the payoff is they told me I have to pay for the repairs because I don't have my receipt after a year. And yes, I purchased it on my Lowes charge.

Finally, a young man named David came out and asked if I was his code 50. Not knowing what that was, I asked and he said customer needs assistance outside. I was very upset at the time and really wanted to take the fridge in and get my money back. He asked me if I wanted help getting it secured in the truck for my 35 mile ride home. I told him I was told they were not allowed to help. He said that was not true. Anyway, David (receiving/stocker) was very, very helpful and pleasant. But I will never shop Lowe's again. I have never been treated so poorly in all my years of shopping nor have I encountered that many lazy employees in one place. I will pass this on to my friends and family and there are plenty of them.

On 5/25/2010 (15 days later), we received a statement from Lowe's showing a credit balance. The following day we attempted to use the Lowe's credit card but the purchase was denied because "the check apparently had not cleared yet". We bank with Bank of America which is a very large nationwide bank.

Because the credit card use was denied, our agency had to use cash, and the credit remains on the Lowe's account. As a non-profit, we never have an abundance of funds available but do pay all bills on time. We are canceling the Lowe's credit card.

I would get error code E3. I had the Lowes service team out. They look at it, replaced the control board, the problem went away for about a week then returned. I had another person for Lowes service look at it and they disconnected the motor load sensor and plug it back in. The problem went away for two weeks the returned. I had the repair team out again and they found a cracked valve right above the tub. It will be replaced tomorrow. Now, I get a D3 and E3 code. D3 means the motor is over current. So now, when it acts up, I unplug the machine for about 15 to 30 minutes and I am able to wash again for about two days. Now, I have taken the back plate to access the motor and the washer is working fine now. I believe the motor problems are due to lack of ventilation.

I've already spent $125.00 on the installation and if I ask a plumber to remove the faucet, it will cost an additional $125.00. Plumbers are not cheap. Spending $250.00 to return a $170.00 faucet is simply outrageous. Meanwhile I have had to shut off the water to our kitchen sink.

I then asked to speak to a manager because I wanted to let him know the situation. Managers generally want to know that kind of thing. This man named Wade came out and listened to my story. When I finished, he shook his head slightly and said okay. That was it! No apology, no concern, nothing. You'd have thought I was talking to a statue. Then I asked another employee named Lahti who his boss was because I was shocked by his lack of consideration. She was a very nice woman and finally I felt heard. She told me about this website and offer me a 10% discount on my paint. Wade clearly needs to work on his customer service skills and the paint department needs to properly train their staff. Thanks for giving me a place to vent.

Before Christmas, he came and installed a thermostat and advised me that it will take 24 hours for a refrigerator to cool to proper temperature. After 24 hours, the refrigerator did cool. (I did paid for the tech's knowledge.) I called the Samsung Service again, and they rescheduled appointment again sometime for January. The technician came and replaced the compressor.

Now it is May, and my refrigerator does not work again. The freezer does not cool at all. I called Samsung Service again, and they scheduled service for May 21, 2010. How much will they charge me now? for their knowledge and parts? I would never buy any Samsung appliances again and recommend to anybody else. Stay away from Samsung refrigerator.

When I got home, I called and talked to one of the managers and she said they would not give me the 10% off the appliance. This is the second appliance I have bought from them. The other was a stove. I never would have driven to the store with my receipt if they hadn't told me they would take care of it. I plan on cutting up my charge and mailing it to them.

I thought I would see about repairing it myself since the Troy-Bilt service center is 30 miles away and they charge $50.00 an hour to repair, with no guarantee that they can fix it. It turns out that you cannot get to the coil part to inspect or replace it without getting the clutch off. To do this, you have to know how and you must have the secret knowledge or tools Troy-Bilt sells you (repair manual is $17.99). This part sells all over the Internet for no less than $50.00. So with shipping, tax, repair manual, I am looking at over $90.00 to repair this myself. I can purchase this exact trimmer now from Amazon.com for $125.00, and get a two-year warranty along with it. I was ripped off and Lowe's or MTD will not lift a finger to help. They only care about getting your cash, period.

On Saturday, May 12, 2010, I visited Lowe’s with my boyfriend and his parents. The purpose of our trip to Lowe’s was to purchase approximately $900 worth of supplies for my boyfriend’s home as he is currently in the process of remodeling. Thus, let it be noted that he has literally spent thousands of dollars at Lowe’s in Springville for remodeling his home, which has been an ongoing process for the last three years. Initially, he had 31 boxes of tile delivered to the front of the store. The sales associate was very helpful in this endeavor. Unfortunately, that is the only positive thing about our trip to Lowe’s that I can state in this correspondence. We then proceeded to the lumber area, which is where Steve had planned on getting several sheets of untreated OSB. We noticed that the price had gone up substantially since he last received a quote for materials, which was on April 5, 2010. We approached the lumber sales associate, who appeared to be helpful at first. However, Steve was told by the employee that quotes are only valid for 30 days and that Steve had declined the order/quote. Steve was very disheartened and explained to the clerk that he was originally quoted on March 25, 2010 by Garrett, but that he did not know the exact quantity of material that would be required. He further explained that Garrett had contacted him on at least two different occasions regarding how many boards he would need, etc.

The lumber sales associate did show in the computer system that Garrett had contacted Steve on April 1, 2010, I believe, and on April 5, 2010. However, both of these items in the computer noted that Steve had declined the quote. At the time, Garrett had contacted Steve, he explained to Steve that OSB is preferable to plywood. Therefore, Steve decided he should go with OSB instead of plywood, which the initial quote was for. That may explain why the quote/order was declined. The quote was not updated to reflect that Steve wanted OSB and not plywood. Regardless, upon being informed that the quote was over 30 days and could not be honored, Steve requested to speak to a manager. The lumber sales associate contacted the shift manger, and a few minutes later, Victor approached. Steve explained to Victor that he was still within 30 days of last speaking to Garrett. He politely asked Victor if he would honor the quote and explained that this was a $900 purchase. From the moment Victor approached, it was apparent that he was upset at his being contacted to assist customers. The first thing he said to Steve was, “We’re in the business to make money. Would we be doing well if you got the boards at a lower price?” Steve then reiterated that the purchase was for over $900 worth of materials and asked if he could possibly get a 10% discount for the inconvenience. He explained to Victor that his brother, Nick **, had spent a huge amount on supplies including tiles and that Lowe’s did not have the correct tiles that he had ordered. The manager in that instance at Lowe’s in Springville had been helpful, apologized for the inconvenience, and took 10% off the bill. Steve also noted that 10% coupons are in ads, mailed, etc. Victor’s unprofessional response was to laugh at Steve and say that he didn’t know what he was talking about, that Lowe’s does not offer such discounts if they make mistakes, as they are in the business to make money. Victor was very unwilling to help in any way to assist or to apologize on why the quote was not honored, as Steve was within his 30-day timeframe.

At this point, we were all upset with Victor’s lack of interpersonal skills and how he acted like we were bothering him. Steve’s father then asked Victor to print up a quote at least so we could check with Arcade Lumber, anywhere that was willing to help Steve with his $900 purchase. Victor printed up something off the computer with no prices. Steve’s dad asked him to print something reflecting the prices that Steve was given when he received the quote. Items on the form did not show the difference in price between untreated OSB and treated OSB. Victor treated Steve and his father like they were stupid, intellectually inferior on lumber, stating that there was no such thing as treated and untreated OSB. Before Victor had wasted our valuable time, the lumber sales associated had told Steve how much the quote was for untreated and treated OSB at the time of the original quote and what the difference would be now. Obviously, besides lacking managerial skills, Victor also lacks basic knowledge that his subordinates, lumber sales associates, possess. Steve’s father asked Victor once again to print off the quote with prices and also asked for his name. However, he was hesitant to give his name and/or the name of the store manager for further assistance. At this point, Victor proceeded to tell us, “This was getting out of hand,” or “You’re getting out of hand.” Two out of the four of us are civil service employees employed by the federal and state governments, and the other two work in the field of customer service. This was a very rude, accusatory comment as we were simply seeking his assistance to resolve the situation. He also asked if there was anything else he could help us with before we left. On that note, we left after explaining to Victor that Steve would take his $900 elsewhere.

This was a simple errand, a Saturday night trip to Lowe’s in Springville. Steve was excited he finally had the money to buy the supplies, and to encounter such a negative, rude shift manager as Victor ruined our evening. Steve and his parents both remained calm the entire time, which I cannot say the same for Victor, who just acted like we were bothering him, inconveniencing him. Thankfully, Steve went to Home Depot in Olean the next day, where he received positive customer service. We don’t know if we caught Victor in a bad mood or what, but I felt compelled to write this letter as I was so disgusted by this. Mind you, I was not the one making the purchase. Throughout the entire incident at Lowe’s, Victor seemed as though we were bothering him and wasting his valuable time. He talked down to us, and I found it extremely unprofessional the way he stated, “This is getting out of hand” or “You’re getting out of hand,” and “We’re in the business to make money not sell you a lower price,” or whatever it was. The treatment Victor exhibited for a sales manager was deplorable. Getting a quote and picking up supplies should not involve being treated like a second-class citizen. I hope Lowe’s in Springville changes for the better so that customers do not have to be demeaned and ridiculed when going into this store to make such a large purchase, as Steve was for a $900 purchase. I also suggest more customer service training for their managers. A copy of this letter is being sent to the Better Business Bureau, Office of NYS Attorney General, as well as Home Depot in Olean for their positive customer service and helpful sales employees.

This is not my first time in electrical dept. and I always have to deal with this Steve. This time it upset me because there are so many other people who have dealt with him who probably did what I did the first couple of times. At first, I started to just forget about it but this time it made me mad to see him cutting wire for a customer on the next aisle after telling me he didn't work in this dept. And later, I saw him on his cell phone. So to me that was saying that I wasn't important enough for him to be bothered with me at all. My question to him is, "Why do you work at Lowe's and what is your role in this company? And can you define customer service?"

You see, I am a repeat customer so this is not the first time I have come in contact with you. You just don't remember me because I'm the person who interrupts your leisure time at work and I am the one who you can't wait to see leave the store . You see, when you are hiding to keep from working, it's me and customers like me that you upset and sometimes we don't come back. But when we leave, we take our money to a place that doesn't see us as bother. What you don't see is if you keep upsetting customers, soon there won't be a need for you to be with the company either. Bad customer service spreads like wildfires. Do you get my drift? Wake up and smell the coffee.

On Thursday the 22nd we stopped at the store to check on the window order. Since the date 04/15 was listed as the estimate not being valid we wanted to know if our window was still coming and if we got the 20% discount. Once again we were told someone would call. We found Eric back at the window dept. Brad was not there. Eric did some calling to see where the window was and why it had not come in. He told us the window was on some dock someplace. He said it was due in on Sunday but he would not be working that day. He said he would check first thing Monday morning the 26th to see if was there and call us. We waited until about 10 am Monday and when he did not call we attempted to call him. There was some delay getting through to the windows dept. as no one picked up the phone there but he was tracked down. He said he would check and see if it was there. We waited two hours, tried to call but once again no answer in the windows dept. We finally got some else in customer service that was to check and call us and they never called.

At 1:00 we went to the store. No one was in the windows dept. so we went back to customer service where once again there were a number of persons standing around. They also tried to contact someone in the windows dept. with no success. We finally did get a young woman who went looking for our window and came back with it saying it was sitting in the back. One wonders how long it was there. On the way out I explained to Eric's manager our problem of waiting and waiting with no one calling us.

On the way home Eric did call on our cell phone and there was silence when we told him we already had the window. He said he had been busy. Not a very good way to run a store. I am not alone in my concerns; we have spoken to a number of others that will not return or have gone elsewhere to buy where they do get help. Our flooring man tried to by a number of appliances and also encountered problems getting a response to his questions and no on returning calls. I know a number of persons out of work that have background in construction that would certainly be much better than what you’re hiring now. It's obvious your system of screening applicants really is bad.

They would give me a comparable grill. According to them, I only paid $248 for it which is ridiculous! It was total stainless with two doors storage underneath with four burners and a 12,000 BtU side burner! I finally gave up arguing with them but will continue to try to find out what the cost of the grill actually was. The closest thing even remotely comparable is $400 there now! Without a receipt, (whoever thought I'd need a grill receipt?) I had to accept their numbers! Can anyone help me out? Well, we have no grill, and luckily, the deck didn't burn down along with the house!

I explained the issue and said that I would have thought it would have been covered under the lemon law. After a month they still have not called me back, and when I called to check they say I never registered a complaint. The washer is so bad that it is causing physical damage to the house, knocking off pictures and causing shelves to collapse.

This also applies inside the store, no one will help you with anything and if I ask an employee, it is never their department so therefore no help. When I complained at the check-out counter, the girl told me that next time to come to the service desk and ask for help. If you are in the store back on some aisle that is a distance away, I don't feel like I want to walk all the way to the front for help. I think your store lacks a lot in the customer service department. So from now on, I will shop at Walmart or Home Depot.

Then screwed the shower head on by hand as far as possible, then gave a turn with a wrench. Turned the water on. Water, squirting out all over. Took it off and took out the strainer they had in there and now wrapped the threads more then sufficiently and tried again. Still had leaks and squirting out. Now I'm upset. Being a machinist for over 40 years, I've drilled and tapped many pipe threads and got out a 1/2 pipe tap and tried it in the shower head. It's to shallow and to large to be of any good to seal tight for water. Made in China: Garbage engineering, don't know what their doing.

That's why the majority of the people who have complaints immediately say, "Take it to Corporate. " Skip the nonsense within the store and go to Corporate. They don't listen to their employees, hear what they have to say, actually listen to them, consider what they're going through or take the serious issues at hand and consider doing something about it. "Management will stick with management whether the situation be right or wrong". Unfortunately, that was quoted from direct conversation between myself and a Zone Manager discussing the current issue at hand.

There are two reasons why we chose Lowe's for our cabinets. First reason, Lowe's is a KraftMaid cabinet dealer and the only one close to our location. Second is that they do guarantee installation to your satisfaction.

When Lowe's contractor completed the tear out of the old laundry room cabinets, he started immediately installing the storage cabinets. At that time, we asked him what he was doing since the new kitchen flooring needed to be installed first before any cabinet touching the floor was put in. He informed us that he was instructed by Lowe's to do it that way and that he didn't understand it himself because of the high-quality cabinets we ordered.

We called Lowe's and told them that this is not what we had contracted for and told them to take out the cabinets until the flooring was installed. We were told it was no problem that the flooring people could just cut around those cabinets. We told the Lowe's contractor to hold off until we could get this resolved.

But by the time we returned from lunch, he had completely installed the upper kitchen cabinets and part of the bottom floor cabinets. Standing with him was a Lowe's representative, and I told him we did not want any bottom cabinets installed until the flooring was installed. We tried to explain to him that he was ruining the look of the KraftMaid cabinets. He told me that this is the way Lowe's does it and then left, and Lowe's contractor continued with his work. We told them this was unacceptable.

Nothing was done, and cabinet installation continued. By the end of the day, Lowe's contractor had finished installing all of the cabinets. Next day, the flooring people showed up and started preparing our existing flooring for the new vinyl. They too could not understand why they weren't allowed to come in before Lowe's contractor installed any cabinets on the bottom until the flooring was installed. By Lowe's not listening not only to complaints made by us, the customers, they would not listen to their own contractors; and now, they have ruined our cabinets.

At this time, Lowe's came out to see what our concerns were, and when we showed them that the flooring not only come up to the edge of the cabinets, it wasn't installed so that the cabinets could be placed over the flooring like they should have been in the first place. We were told by Lowe's that they would check into seeing if a "filler" could be installed to match the cabinets and make it look better or perhaps a "molding." and that they would find a "fix" to the problem that seemed so petty to them.

We told him the only way we could possibly do anything like that was to get a letter from KraftMaid stating that this "fix" would not void any warranty that we have with them on the cabinets. Because of this, they have in turn ruined all of our KraftMaid cabinets.

Unknown to us, another problem was occurring at the same time. Jr. was cutting out holes in the backs of the new cabinets. When asked what he was doing, we were told that he was doing what he was instructed to do by Lowe's. We didn't like this, but we knew we had ordered cabinets with under cabinet lighting and thought that he may be correct in what he was doing as the electrician had been out and put in seven new receptacles in the walls. It was not until we did some further checking that we found out that KraftMaid installs the under cabinet at the factory not on site which means that all of this work Lowe's had done was totally unnecessary.

This "once in a lifetime" dream has become a nightmare which has caused us much grief, inconvenience, and untold emotional distress. At this point, none of the other work that we have contracted Lowe's to do should proceed until these matters are cleared up.

We suggest Lowe's do the following. Gut the whole kitchen and start over: Repair the damage to the kitchen walls with the same type of sheet rock that is currently in the house and remove all unnecessary electrical wiring: remove the current counter tops; sink and faucet need to be torn out and new counter tops and sink installed, including any necessary electrical or plumbing work; dishwasher needs to be removed and reinstalled; the cabinets all need to be torn out, including the microwave; all unnecessary wiring needs to be removed from the kitchen walls; strip old kitchen floor and replace with new flooring; new cabinets and microwave installed as well as any wiring that KraftMaid specifications require.

A representative from Lowe's will accompany each contractor from start to finish. No work should be performed on Saturdays, and no work should start before 8am and end at 5pm EST. We will not sign off on any "individual" item, until it meets our complete satisfaction.

First, my husband went in and talked to someone. We were told it would be 3 days, not a big deal. I called to order it and it took 17 minutes for someone from the right department to come to the phone. But then once we ordered it, we were told 3 weeks which was not what we were told originally. It finally came in (March 4). We went to the store with a borrowed truck and it was clearly the wrong item. We were there 1 hour 20 minutes for them to try and figure out what went wrong. I don't care what went wrong, just fix it! No one had a clue as to who, what, when, where or why. That evening, I was told that the person who ordered it would be calling me. I never heard from him. I've been sitting here for weeks with a tore up bathroom waiting for this tub insert and still have no idea what's going on.

I opened a Lowe's CC account to do a few home improvements. I have already spent over $800 and the nightmare is still continuing. Needless to say, I am opening an account with Home Depot and will never go to Lowe's again. I am also sending an email with much more detail about my whole experience to every email address I have and any more that I can find to make everyone aware of what a horrible experience I've had. You've lost my business and I will make sure you lose much more if I can help it. We live in a small area and the word will spread fast. There is much more to this story that is also terrible but at this point, I've just given the highlights of the events. I know by writing this that it's a waste of time because nobody seems to do much of anything about nothing in your company.

My bathroom still is waiting for completion and have yet to hear from the Lowe's Catskill store. Lowe's has done nothing but cause stress and aggravation for me and in return, I will cause you to lose customers. That's my new goal for the next few months!

On December 28 2008 I faxed my dispute to Lowe's after receiving a phone call from Leading Edge Recovery System to collect a past due account. Seems to be a trend with creditors that is to send me a notice or phone call once a situation has went to collections but can't inform me prior to the fact. And even with explanation of the fact I have not lived at the mailing address on file for almost three years somehow it is still my problem.

Anyways I called Lowe's myself after running my own credit check and it showed the above account as joint which I wasn't aware of nor could I obtain an original copy of the Lowe's application. I spoke with Nicky who informed me the account was joint and I should suggest the Judge grant the removal of my name from such debt in final agreement. That's great if you can get into the courts and then if you do you make it all in one session, or have a state grant property and personal settlement without granting child custody. If not it’s back to the waiting game again.

My eight hours in court September 11, 2009 ended with only hearing my side and two postponements since and a scheduled court date for April 16, 2010. So once I received the debt collector's call on December 23, 2008 I spoke with Rita to verify my involvement with the account. I was not then transferred to Kelvin Operator 67962 in the Recovery Dept who said my involvement on the account was as a co debtor and that Lowe's does not report co debtors nor can garnish wages. Kelvin informed me prior to this statement said he was placing me on hold to ask his Supervisor. I then asked why the debt collector was calling me. Kelvin suggested it was the collection agencies attempt to collect.

So no contact or reply was made after I sent my fax 12/28/2010 until the first week of March when ARS National called to collect the above said debt. After re-faxing my original 2008 fax to Lowe's Recovery Dept, copies of my preliminary agreement, order to file for divorce, as well as submitted final property and personal settlement stating to remove my name from such account, copies of emails to my attorney advising to his attorney of Tim's non compliance of working with me, I was told it was a civil matter and would have to take up my dispute with the courts.

So what does a person due that has not been informed of the issues nor has received a copy of a bill, statement, and prior past due notice, or signed one receipt for the balance due invoices do in a situation like this. It seems like a legal run a around with no end. It is no secret that divorces take money and lots of legal counsel but it is also common sense to assume it is very difficult to start over after a divorce financially and is even harder when you must be responsible for debt you were unaware of and cannot get answers.

The product was called Mineral Sable (model number V05587), a 12"x12" durable vinyl flooring product. I could not believe it when the Cryntel Vision customer representative told me "if you move things across the surface - like furniture/kitchen chairs, etc., or clean your floors with chemicals or cleaning products, it voids the warranty. I asked her, because I had all their literature from inside the tile box in front of me, "where do you recommend cleaning products to be used, or mention which can not be used? I use a Swiffer Wet-Jet. Is that a product that voids your warranty?" She said that she didn't know exactly which products, but cleaning products void the warranty". I asked her "if the product is to be used in kitchens, then you are saying we can't move our chairs or walk on it, because moving things on the surface voids your warranty?" She said, "moving things, like chairs, yes".

I told her "the 20 year wear through warranty that you list means 'from the top down', is that correct?" She made me take photos, my sales slip, and mail them to Cryntel. I never heard another word. My floor is coming up everywhere. Now, several years have passed, and every time I look at it, I cringe and get upset at all the money wasted.

I have picked out the carpet, flooring, etc. and hoped to have it all done before the expiration date of the deferred interest contact on 4/12/10. I did not ask for an extension as I believed all would be completed before the 6 months. However, on February 17, I received harassing phone calls from GE Credit saying Lowe's hired them to collect the full amount, (he said his name was "Watson") with interest, adding about $200 to my original bill. The reason is, "You are 3 months behind on your bill, we will turn you in (I imagine that meant to the credit bureau, or legally, by the hateful tone of their voice, what I could understand).”

I immediately called Lowe's Customer Service and when I gave the woman my card number, she immediately said I had to talk to someone else. She connected me back to GC Credit, not allowing me to say anything about why I was calling. Since I realized Lowe's was not going to help, I asked GC Credit to speak to a supervisor, hopefully whom I could understand what they were saying. He, "Mark", said the same thing, as the first person, “You are behind. We will turn you in," and I must pay the "full bill". I attempted to get him to tell me how I could be behind, if I didn't even have the product and also had the deferred account. He only said "You are behind. Send the money, or we will turn you in."

I asked why GE Credit was calling me. He replied, "Lowe's hired us to collect the money from you." When I tried to explain about the deferred interest account, he said he did not know anything about that, only Lowe's gave them my name, to collect the money. I called the store where I bought the merchandise. I spoke with the manager, Adam, and was asked to fax him copies of my bills, but that they could not access my account unless I was there. I told him I was not going to leave work as this was their mistake. I faxed the info. Of course, I heard nothing for a week.

I called and he said, "The fax did not arrive.” It’s funny as my fax machine printed out a form that indicated it did. So last Friday, I called Mr. E., the manager at the same Lowe's store. He said he would "look at my (meaning his) over the weekend end and perhaps could find out what was going on and again asked me to fax my bills to him. The next day I received a letter (in addition to the phone calls) from GE Credit telling me I had been "referred" to them for collections giving me 30 days to pay the full amount or a judgment would be filed on me.

This letter was dated the same day the phone calls began, so it appears GE Credit or Lowe's had no intention of listening to my explanation. The letter was mailed after it was typed, so I did have the time to try to correct the matter with the store, since Lowe's customer service would send me back to GE Credit again. I have taken great pride in my excellent credit history. And now that may be jeopardized by having to pay for something I don't even have. The amount was initially $2,185.76 and is now $2,671.00 per GE Credit.

There was also a charge included for a hot water heater, which is the only thing I do have that works, $371.76, which I paid off after receiving the calls from GE Credit. I was told as an explanation by the Lowe's manager that as of 2/1/10, the law regarding the deferred interest policies was changed to the customer needing to pay a minimum payment each month. However, my initial contract was 9/09, and I was not informed there was any change. So, how could I be 3 months behind, if the law didn't go into effect until 2/1/10?

Also, there were finance charges and penalties listed on my bills each month. I asked the salesman in front of the manager, Mr. E., about this. He said they were to show me what I could owe if I did not pay off the amount by the due date, 4/12/10. The salesman then took that bill and went back to his work, saying "I'll take care of this." I believe this was November or so. So, you can understand with no contact regarding my being not current, I was surprised about the call from GE Credit. I actually believed if I could explain the circumstances, they would work with me. Of course, they do not care, since they have the power over me at this time.

This caused absolute stress, with the possibility I may have a black mark on my credit. And due to being able to explain the situation to either Lowe's or GE Credit, I may have to pay for something I do not even have. I am filing a complaint with the Consumer Protection agency, as well as the Attorney General here in Arkansas. I am also writing a letter fully explaining the situation, sending it to the Lowe's manager as requested. Mr. E., did not promise he could help. He appeared as surprised as I was about all this.

My letter stated that I want to cancel the replacement order with them. Hopefully, they will allow me to keep the damaged counter top and sink until I can get a replacement from another company. Oh yes, I want the $70 I had to pay for the person to measure my counter top, and the one to measure my floors for the carpet and flooring. I'm wondering if Lowe's, because I am a senior citizen, believes I will just buckle under and agree to pay as they want. I can assure you I will not. I will tell as many people as I can.

My 20 year old daughter had been staying with me and she had different hours than me. Therefore, when I got up in the mornings and the dryer was running, I assumed that she had done a load of laundry. She moved out mid-January 2010. It was at this time that I discovered that the load in the dryer in the morning was indeed the same load that I had started the evening before.

A repairman from A&E finally made it out to our residence on Wed, 2/17/10 and stated that he would replace the electronic front panel but he would have to come back to do so. He is scheduled to come back out this Wednesday to repair the dryer.

In the mean time, I received an electric bill for over $500! I feel that Whirlpool should reimburse me part of this bill. I have made several calls to the electric company trying to figure out how my bill could be so high. We went over all my electric usage and my husband checked the water heater, etc., etc. We came to the conclusion that the dryer has to have been the "culprit". I have a daily readout of kilowatt usage that shows that the usage increased tremendously after the purchase of the dryer and went back down after I had realized what was happening. Can someone please contact me about reimbursement as soon as possible?

Lowe's sold us both items knowing what tractor we were putting it on but the snow blower attachment required too much from the tractor and the LA105's motor isn't big enough to handle it, so it blew up the motor. Saying there is nothing they can do because it is over the hours. I checked John Deere's website and you can buy the same snow blower attachment as an accessory for the LA105 tractor. Not sure what to make of this. So, they want us to spend another $2,000 - $3,000 on a bigger John Deere tractor. Well, after spending $4500 for a mower, blade and snow blower, they want us to spend another $2,000 - $3,000 to purchase a new bigger John Deere tractor alone. I think not.

I started having trouble a few months ago with a couple of the commercial sales people. I was always professional enough to not argue with the employees but would just go to the store manager and make my complaints directly with him. I even caught the extremely poor behavior of his employees on my cell phone camera videoed them with sound, for proof of my claims. The store manager, Alex, assured me that he would take care of the problem and refused to watch the video proof. What he did do was tell the employees that I had caught them on my phone displaying the poor behavior and down right rude actions toward me.

After that, every time I answered my phone near the employees that I had complained about, they would jump up and start telling me I couldn't use my phone in there. Well Lowe's has no signs stating that cell phone use is prohibited so I complained to the manager again. He told me then that he had checked and there were no laws against it but it was against store policy. So I told him fine, post it and I would abide by it. He refused to post it and told me he would kick me out of the store if he caught me using my phone again to capture proof of his employee's bad behavior employee again. Well I was in the store 4 to 5 times almost everyday running to get supplies. I can prove this with my commercial credit card statements. Most time without trouble except when those 2 certain employees were at the commercial counter.

Well on this last visit, I received a call while waiting to checkout. The employees names are Debra and Patty. I pulled out my phone to answer, it was on silent ring and Debra jumped up from behind the counter and said what are you doing taking pictures. I told her it was none of her business what I was doing with my phone and to call the manager so we could get her problem taken care of. She tried calling the manager with no luck so I went to the customer service desk and there he was. I told him that I used to think he was a good manager but due to his telling his employees I was getting their bad behavior on my camera, he created a worse problem. And I asked for the district manager's number and name.

I then went back to the commercial checkout and checked out with a different employee with no trouble. I walked out of the store to load my supplies. I loaded them and being a guy who hates hunting a cart, was pushing my cart back near the commercial entrance. That's when I noticed the employee Debra and Patty, who might had never come outside, were outside the store under the loading area, coming toward me. About that time, I got a call, pulled out my phone to answer it and at that point both Debra and Patty started yelling at the top of their lungs that I couldn't take videos there. There were 2 other employees outside at the time and I said to them since they were standing 5 feet from the yellers to witness to the manager. They claimed they didn't want to get involved.

This was the last straw. I had never been harassed by them like that, had never even mentioned that the manger needed to fire them but this time they crossed the line. I left the store and called the manager and told him what had just happened. He said he would look at his videos and get back to me, he never did. I called the corporate office and told them what had happened and that I was thinking of filing harassment charges on the 2 employees that harassed me, and that until they take care of the problem, I would not shop at Lowe's again. They asked me for my address and phone number, I gave it to them. They said they would be getting in touch. Next thing I know, I got a FedEx with a letter from an attorney telling me that I was banned from all Lowe's properties and not to contact any store.

I do not think people are aware that they have to be perfect in order to have credit with them and they don't want you to do business with them if you don't. They state they are not the ones that initiated this. They blame the bank they deal with but to me that is just a scapegoat for them. By stating it is not us but rather the credit card company is how Lowe's justifies that they truly do care. The sad part is, I chose them over the other home improvement stores and spent thousands of dollars in their store because I truly preferred Lowe's. Please be aware of how they do business!

The second time, which happened last night, it took me 40 minutes. A friend of mine who is also a heating contractor had told me that Whirlpool did not vent these units how they should have and that's one of the reasons the pilots keep going out. After 40 minutes, I decided to remove the nickel size glass window that's mounted on the silver plate. The unit fired up on the first try. it has stayed on since last night. Only time will tell, but I'm very unhappy with this unit and plan to take my loses and buy a Bradford White. I've already told the rest of the family to stay away from Whirlpool products.

Now along with these problems, the rinse cycle continues to let the water flow. resulting in the water leaking all over the floor and me having to unplug the washer, turn the water off, waiting a while, then hitting the spin button for all the water to drain out, then repeat the spin cycle several times. This is horrible and it works on my nerves. I should not have to go to the washer up the street to wash and carry wet clothes back home to dry.

Service person after service person has been to my home with temporary solutions. I want the problem solved, and not in months, I want it solved now. My money was taken easily for broken, unusable worthless appliances and now it takes years to fix it. I’m a very unhappy customer and I am letting my friends and family now not to purchase any major appliances from Lowe’s, or to purchase a Maytag Neptune washer from anyone. Please solve the problem.

At the time of my purchase, I had bought an extended warranty on the snow blower. I was told by Lowe's that even though I bought the snow blower at the end of August and did not use it until December that there was a 60 or 90 day return policy and I would not be able to return it. This was after the first incident with the snow blower. I was then told to call my warranty service for repairs and so I did. They arranged for repair and pick up of the snow blower. After almost two weeks of having my snow blower in for repairs, I called them because they said it would only take seven days. They informed me that Lowe's isn’t sure that they will cover repairs of the snow blower which range to about $170.

I then called the Lowe's warranty service and the informed me that the cost should be covered if not by my extended warranty but from the warranty remaining on the snow blower. I returned a call to the repair shop and they informed me that Lowe's does that to smooth talk their customers and that they have many snow blowers by their company and have not received payment for them. I am very angry by the service I have received from Lowe's and I am angry at the quality and service I have received by Poulman's equipment. I paid over $1,100 for this snow blower. I was told by Lowe's that I needed to check the snow blower for loose parts after each use. I only used the machine three times. The reason parts fell of it is because it wasn’t properly assembled. I have received poor quality service from Lowe's and Poulman's.

We were then told that we may get the delivery the next day, or maybe not for another three days. The store manager was very rude the entire conversation. When we realized that we may not get the washer/dryer for days, and the manger would not set a new appointment, we told him that we would just go to another store, and purchase a washer and dryer, and then get our refund from Lowe's. His comment was, "do what you have to, I don't care". We went this evening, and purchased a better washer and dryer from Nebraska Furniture Mart, for a lower price. When we went back to Lowe's to get a refund. no apologies were given, and the manager was just as rude as he was on the phone. Because of their attitude we will no longer purchase any item from Lowe's. We have a Home Depot down the street, and too many other stores to shop from. We refuse to be treated badly.

In November 2009, I started to smell gas while grilling. The burner cover was broken again and upon further inspection, I found the burner and venturi tube completely rotted out. Finding that parts are no longer available. I put my $230.00 grill in the trash. I will be searching for my receipt. My Lowe's knows nothing, two and a half years. My $230.00 grill had to be trashed!

On 12-22-09, we first noticed a large crack at the front of the cooktop. On 12-23-09, we noticed another crack starting at the back of the cooktop and running all the way to the first crack. We contacted Lowe's on 12-24-09 and spoke with Monica, who said she was one of the store managers. She said she would call us back. Then we received a call from Shannon of Lowe's in Folsom and she said she had contacted Whirlpool. She instructed us to call Whirlpool's Service Advantage number, 1-888-, which we did. We spoke with Diana who said she would send A &E Mfg Service, 1-800-, out to inspect the cooktop.

On 12-29-09, a man named Atish from A &E came out and inspected the cooktop. He said the product failure was probably caused by "thermal heat." He wanted to charge us for a service call and we told him no one from Lowe's or Whirlpool had advised us that we would be charged for this inspection and that we did not feel we should pay for it. He also indicated that since we did not buy the extended warranty plan, Whirlpool would not pay for a replacement. We were advised by Whirlpool not to use the damaged cooktop because it might be dangerous.

Our position is that this product should have lasted more than 1 year and 11 months. While my wife and I do not consider ourselves experts in determining the cause of this failure, it seems clear that it could have only been caused by one of two things. It was caused by faulty installation or a defective product. Lowe's and Whirlpool should not be allowed to hide behind a 1 year warranty. We believe they owe us a full replacement or a full refund of the amount we paid Lowe's. To date, we have not received such an offer.

I kept calling them, and every time, they say they will check and call back. However, they never called back and never they don't have the records about the missing parts. Last week, they said the screen and key lock will be sent by the provider and I should get it this week. However, when I called today, they said the items will be sent next week and delivered two days after.

The customer service totally suck, especially the delivery department. No one enters any request and I need to repeat and repeat the same questions and ask for the same delivery. I don't know why Lowes still exist! My comment is, don't buy anything from Lowes, especially the delivery items. They suck!

At this point, I feel that it was the threat of a complaint such as this versus any real commitment to good consumer service that prompted even that much. Brian had been paged numerous times while I was on hold and when I asked him about this, he claimed not to have heard the page. Is not the purpose of an overhead pager just that that is, to facilitate communication in all parts of the facility?

During the rinse/spin cycle, I was hovering over the washer because the sound was getting louder and the washer was shaking badly. I held the washer in a effort to quiet the noise created by the shaking, yet the noise didn't compare to the original noise of something rattling inside the drum. I finally pulled the plug to stop any more damage from happening. The noise was extremely loud and since I've done work installing appliances/remodeling, etc. I know a problem when I hear it.

To the chase: I called the number that was on the warranty receipt given to me at Lowe's upon the purchase. This turned out to be A&E Appliance Repairs. I'm not sure where they're located but I set-up an appointment which was on the weekend of the same week of the call. Their repairman arrived within the time frame given and was well-mannered, but lacked materials I feel are essential in this line of work. He asked for a bucket or something so that he could drain the water that still remained when I pulled the plug. I told him that the location of the drain was too low to the ground for a bucket to help and suggested that he maneuver the washer to the front of the garage and drain it down the driveway to the gutter. I asked him if he had a dolly? "No," he replied. I couldn't believe it, not even a dolly.

Anyway, he removed the back cover and came to the conclusion that the bearings froze and that I would need two parts before the repairs could take place. One part, the stainless steel drum would arrive within 5 working days, the other part, the outer casing drum that holds the motor and stainless steel drum in place is backed ordered and will be shipped around a month from this service appointment. I couldn't believe my ears! One month? I asked that if it was on back order for that long, there must be a serious problem with these washers to create a logjam for this particular part. He gave me no answer. This is the early part of November, I hoped that I could get lucky and get the part earlier and in time for Thanksgiving. The part just never came. I finally called to ask what's going on with 'The Part'. I was angry but not to the point to where the call center customer service person began to take a rude stance and when I asked for her name, the call ended. I then called Lowe's Customer Service number; that person apologized for the previous call and informed me that the part in question just arrived to the warehouse and should be at my house in five days. I asked why the month wait? There was no answer.

The part finally came on the day I was going to call to let them know that the part still hadn't arrived. It saved me another phone call. I scheduled an appointment with the repairmen (this job requires two guys) for the upcoming Sat. The same repairman who came the first time appeared and upon opening the box noticed that the motor mount part of the drum was broken. By this time, I was out of steam. It wasn't his fault and getting upset wasn't going to solve the problem. He makes a phone call to have the part ordered again and tells me that the part will be here in five working days. I looked at him and asked why five days this time and more than a month earlier? He didn't know but acknowledged that the time frame for the part to arrive to my house was way too long.

Well, five days came and went. I lost count between the days it was to arrive to when it actually did finally arrived, but it was always with a surprised expression on my face since I'd given up on this thing ever showing up, period. Well, I've scheduled my appointment for Sat.

I inspected the part before calling and after almost two months to the day, I'm hoping that this is the last time I see a repair person from A&E any time soon. They actually wanted me to hold on to the broken drum casing to give to the next repairman. I laughed and with very little words explained that I'm not going to warehouse that huge box for your company, that he could and did take it with him. The nerve! Lowe's has a problem with this service company, along with Maytag having a serious problem with their product. One year and already a major repair?

Heck, my last washer lasted me about seven years before I traded for another rather than fixing what was wrong with that one (home owner's insurance). There's no accountability anywhere! Lowe's position is to apologize for the repair service department's lack of ability to fix the problem in a timely manner. There's no accountability on the service dept. due to a back order of parts. But tell me this, how come they quote one month the first time and five days the next? Not that either prediction came true, far from it. Like the saying goes, "something smells fishy."

I called. I spoke to someone in India who was very difficult to understand, but he steadfastly refused to give me a number. He said it was repairable. I told him I didn't need it repaired as it had been replaced. I asked to speak to a supervisor. I stayed on hold for 15 minutes, and still, no one came to phone. What do I have to do to return this hot water heater and get my money back? I have checked online and see that this is a problem for many other people. Please help!

I spoke with Kim at this, who said that she didn't know anything about only 15 lights working on the item and told me to go to the nearest store for a refund. This is fraud and Lowe's is trying to dodge responsibility by offering a refund. Given the size and number of stores, this must be a nationwide situation. There must be literally thousands of customers who have been duped.

A few minutes later, he came out and was incredibly rude and was rushing. I totally regret not looking at his name tag! So I figured they were short on staff for the paint counter and left upset. Then! About 5:30 pm, I went back to get some extra paint rollers and some tinted oil based primer. I stood at the counter for 20 minutes ... literally. The same girls were working behind the customer service counter, so I asked them if they could get someone to help me (clearly they were still just standing there conversing, doing nothing productive). She said someone will be right out. 10 minutes later, the same girl said, "Are you waiting for someone?" And I said, "Yes, I'm still waiting for someone to help me."

I honestly don't even know why I stayed there. I should have just left. So, finally someone came out and helped me and had to call someone on his cell phone to ask them how to tint the primer and do everything else. I'm not the type to complain. In fact I've had some pretty bad service experiences and this is the first time I have ever felt the need to complain. It was the most unbelievably terrible service I have ever seen in my life. I am embarrassed for who ever runs that store. I just would like them to know how bad their staff is and you should probably do some reevaluating!

I couldn't believe what I was hearing. I told him that I don't have the time to do all that and that I would never step foot into another Lowe's. I feel that I was deceived by the lifetime warranty posted in that store. My next stop was Home Depot. The hose I bought there was the same price with a lifetime warranty. And the label clearly says that it is returnable to any Home Depot store even without a receipt. I never had a preference between Home Depot or Lowe's until now. The cashier at Lowe's had a very negative attitude and gave me the impression that there was no way I would or could be right.

They supply you with an all new assembly, gas and pilot lines, burner tube (but you have reinstall the gas orifices and burner from the existing assembly), igniter, conversion fitting for left to right hand thread and also wire up a new thermal safety cutout. This was not an easy task; I'm an electrician, and this is not something the average home owner could handle. I spent extra money for a 12 year warranty water heater and got this nightmare, with no notice from Whirlpool or Lowe’s that they even had this problem or a solution.

I purchased a typical right handed thread thermocouple that would not work. I checked several places for a left handed thread thermocouple that no one had. I spent several hours talking to different Lowe’s people about the problem. I made a trip to Lowe’s and received the conversion kit. I spent about four hours on my back installing the conversion kit. I'm thinking they owe me for my time and labor, plus an extended warranty.

The next day, I was awaiting the carpet installers and got a call from "Lubba" telling me that they aren't doing the carpet install because the laminate has to be done first. This was not told to me the day before. I proceed to tell her that I can't be taking days off of work for things that weren't happening. Offering no shred of customer service empathy, she asks me if I would like her to call me later since I couldn't decide on a re-install date. I tell her that I would like to know when they could come back for install, and she tells me that the laminate could be installed on Friday. I tell her that I can't have my family and pets walking around tack strips (on the stairs as well!) and that I was very disappointed in the service I was receiving.

She then changed her tune and told me that she could have the laminate installed on Thursday and the carpet done on Friday. Lubba had no customer service skills, limited capacity of the English language, and poor communication skills. I would not use Lowe’s installation for flooring again if they go through "Lubba". The actual workers that were contracted were great. The carpet installers were magnificent. Next time, I will contact these workers personally to install the products I buy from Lowe’s.

I left the store in anger without filing an accident report. As a 2nd shift inspector, my time is limited during the day because this is my sleeping time. Being on night shift doesn't leave me a lot of time to do stuff during the day. I had to take time from my sleeping schedule to come back to the store and file an accident report. By this time, it's Wednesday morning and the right side of my body is hurting, especially my shoulder and ankle. I feel like my whole week has been nothing but running around and setting doctor appointments. And on top of all that, your claims rep on the phone had made me feel like it was my fault being there at the store.

As an inspector, I feel that your store lacks proper safety procedures to prevent accidents in the store. The person moving the stand should have a spotter because his vision is limited by the stand and he wasn't looking where he was pushing. Second, your customer service is lacking because your employees are not trained on how to assist a customer who gets hurt in the store. There should be a proper protocol to follow in this situation. He should have assisted the customer with the accident report or at least get a store manager to assist with the problem. The employee who hit me stood there and pretended like nothing had happened.

As a customer and Bell Helicopter employee, I and my family will no longer utilize your store or its services. I will also pass this information to all my friends and co-workers about how your company treats customers at this location. When this accident occurred, I felt that the safety of your customers is not a priority in your organization. Also, I feel that your SRS claim agency lacks certain customer service skills about the way he handled my case.

Isn't that what I had been trying to do with my appointment? Finally my appointment is set for an install. After much confusion in the store, finding paperwork, the right person to talk to, etc. I come to find out the person who I had been working with was no longer with Lowe's hence the delay. Three days before my install date, I got a phone call from the countertop company stating that the product that I ordered is on back order so now my project is being delayed even further. Now I have to scramble to reschedule a plumber, masonry/tile guy. I asked Lowe's, "What are you going to do to right this wrong?" Their answer: Nothing. Sadly, Lowe's has lost a loyal customer and one who will be vocal about this experience.

On the day of installation, the cabinets were placed and leveled on top of the edge of our existing laminate flooring. I asked the installer to trim the flooring so that the base counters would rest on the concrete floor and not on the edge of the laminate. He told me that wasn't part of their service and it was standard procedure to set the cabinetry on top of, or in this case, on the edge of the flooring. Trim would cover anything that might show. I was very concerned as I thought laminate floors needed expansion space. The Lowes' installer, Dave, assured me this was "no problem" and it was "done all the time."

Within 6 weeks of the cabinet install, my beautiful laminate floors started to show signs of buckling. I wrote Lowe's on April 11th for assistance in correcting the problem. I had Empire Today, my original floor installation company, come and look at the problem. Although they charged me $1800 to "fix" what they could, the cabinets were firmly sunk into the laminate and firmly held the planks so that those trapped under the cabinet edge had to remain in place. So, $1800 of my own money was spent trying to fix the Lowe's installer's mess.

Now it is September 27th, 2009 and Lowe's has been to "look" at the problem 3 times but nothing has been done to date. I took time off work to meet with one of their floor specialists, Mark. He assured me that his report would be in their hands that very day. Of course, 3 days later, no one was "available" when I dropped into the store. The manager, Chas, and the installation manager, TJ, were "out." Two days later, no call from Lowe's, I called again and was told by TJ that he needed someone to come out to the house and measure for replacement flooring but that no one was available. He said he'd call me back that afternoon. Now, 3 days later, still no call back.

Lowe's is giving me the runaround! My floors are getting worse as the twisting planks are spreading, first in the kitchen, then the entrance way (encumbered by the peninsula) and down the hallway. Pretty soon, Lowe's is going to have to replace my entire house flooring if they don't hurry. Incidentally, in case this sounds like a cheap floor job, Empire Today was originally paid $9,000 for the job and then $1,800 for repairs and the floors were beautiful before the Lowe's installation disaster.

When I called Lowe's, they said I only had $700 credit limit. I asked them to raise it so I could buy $1500 worth of carpet - they said no. Then when I explained that lowering the credit limit $4300 causes my family of 6 a great hardship, they hung up the phone on me. Do these companies not realize that although it is only their name on the credit cards, they piss off a lot of customers? When I called today, the lady at Lowe's credit hung up on me while I was complaining, so I filed a complaint with the Lowe's company. Consumers relate the card to the store and if they have a bad experience with the credit card company, they no longer shop at that store.

I will never shop again at Lowe's - ever. I will not shop at Lowe's because they are associated with a rip off finance company. Cut my credit, my $1000 average sales per month goes to Home Depot or Ace Hardware. I mainly pay cash, but I do want to charge sometimes, especially for big jobs like this $1500 carpet job. I did a $5000 fence job 2 years ago and paid it within 2 months. I usually pay the Lowe's card off every month but for the past two months, I had about a $300 balance. That is about what it is now. I have a house about ready to go into foreclosure, so that could be why they cut my credit limit from $5000 to $700 even though I have paid the Lowe's credit monthly or in full.

Now Lowe's did reimburse me $600 to have a local roofer come out to fix the roof, but if I have it fixed, my Lowe's warranty is canceled. So what they basically did is put their responsibility of fixing my roof off onto another company, and my warranty is canceled. Now they refuse to pay to have my ceiling fixed in the bedroom. The measurements are 11' 6" x 14' 8". I got a price of $746. That's to replace sheetrock, replace insulation, paint and put moldings back up. Eddie ** at Lowe's told me all they would pay is the price of the sheetrock. That was not what they promised me.

Mark and Dale said they would take care of it. Dale was very rude to me, told me he was done here, and he won't come back. He got mad because I told him the holes that were cut out for the 4 vents they put in were only 4" and they were supposed to be at least 10". So I'm responsible for having those re-cut also at my expense. The roof got way too hot over the summer. I want Lowe's to reimburse me or make the job right. I chose coming to you with my problem, before I call the news media or contact my lawyer. I have been dealing with this problem for over 6 mo. getting the runaround and brush off. I'm ready to take further action if Lowe's refuses to stand good for their work, and their word. When I pay a company almost $8,000, I expect it to be done in a professional manner.

Needless to say, the next day, I returned $230 worth of the stuff. On August 5, 2009, my wife and I went and ordered a new carpet for our entire house. We have what is considered the main area and a formal living room. We originally thought about using a different carpet for the living room, but changed our mind when we went in to order it. We were very specific with the salesperson that we were doing the entire house in this one carpet. On the day of install, two weeks later, they find out there is not enough carpet. The salesperson did not add the two areas together. So, we are told we have to pay and have more carpet ordered. We called on Tuesday the 25th and they said the carpet should be in by Friday.

On Friday, we called at 6:00pm and are told the carpet is scheduled for delivery on Sept. 2. The manager we finally got to talk to says he asked someone the day before and was told that it had already been installed. Then the installer calls to schedule an appointment. We are like, "Is it in?" Then the manager calls back and says something about how he was going to offer me a $100 gift card. Now, 27 days after the initial order, I am finally getting the rest of my carpet in. This sucks! I have been put on hold for anything else we are trying to do for renovations for two weeks and all they can say is that it was an honest mistake and offered me a $100 gift card.

Lowe's received the door at the end of July. Lowe's called and told me to go and pick up the door. I said no, I paid for delivery. Then the installer called four times changing the installation date. Finally, it was accepted as 8/22/09. On 8/21/09, I received a call from another of Lowe's installers asking me if I already opened the door opening bigger. I said, “No! Why do I have to do that?” He explained to me that the door came bigger and I have to open the opening wider and taller. I went to the store and talked to Lee, the store manager. He told me to disregard the call and that everything was fine. The door would be installed on 8/22/09. On 8/22/09, nobody showed up to install the door. I called Steve **, he told me that he did not remember telling me the door will fit when it arrives from “Pella doors” mfg. He gave me, for the first time, a Lowe's paperwork (with the opening dimensions to be cut for the door to fit) which he signed and dated when I requested.

The only solution is to make the opening bigger. This have to be done taking the existing door out of the frame, the sidelights, and the transom (circle on top). No contractor in Cartersville will do this work in a short notice. I did it myself with my wife’s help. I am a 60 years old man and not in good physical condition. Steve also told me that the original installer was not with Lowe's anymore and he has to send another installer. The installer came and verified the dimensions, he said that the dimensions that the new frame that I made was OK, that he will go and verify the material that Lowe's had and he will install on Wednesday 8/26/09. Later I called the installer and he told me that Lowe's did not have all moldings and they have to order, but he can install the door and cover the molding section to avoid the water. The weather channel announced rain for Thu 8/27/09, I told the installer that Wednesday will be all right but not Thursday. Steve called me and told me that installation would be Fri, 8/28/09. He left a message on my voice mail.

Installer called and said that the installation will be on Thursday, between 11 and 12. Today, Thursday in the morning, I called the installer and confirmed the installation time. They said everything will be as scheduled. I called at Lowe's delivery and they told me that the door will be in my house before 11 a.m. At 10:50 an employee of Lowe's (Dereck) came to my house asking if I already received the door. I said no. At 11:15 the delivery truck showed up. At that precise time also, it started raining. They cannot leave the door in the driveway, and I do not have space in my house to place the door, sidelights, transom and moldings. I called the installer, he said that because it was raining, he will not install the door and that I have to wait until they get the right molding to install the door. At this time, I have my door's opening with pieces of plywood to stop the water and my entire interior Sheetrock ripped because it was the only way to make the frame wider and higher and not hopes of any future installation.

On Sunday, 9th August, Lowe's called me back and I told them everything about the junk they were selling from MTD. Lowe's was great. They understood and told me to come in and they would make me a good deal on a new tractor. Today, 10 August 2009, I went to the Lowe's store in Oaks, PA and looked at new tractors. I dealt with a Garden manager named Anthony who was great. Also, Anthony called the general manager of the store, Chris, and we discussed the MTD "Troy-Bilt Tractor."

I was not going to go back to Lowe's to buy a garden tractor since they sold me the piece of junk MTD "Troy-Bilt." I could not believe the treatment Lowe's gave me. It was great. They understood and then they told me they would give me a great price on a new tractor of my choosing. They gave me such a great price that I could not believe it. I left the store with a new Husqvarna 25 HP 54-inch mower deck today. I want to thank Lowe's and Anthony and Chris for being professional. Because of them, I will continue to be a loyal Lowe's customer.

Lowe's rules and they are customer-friendly and are more than willing to help you, unlike MTD, who when calling their customer service center are useless and are downright rude, ignorant and couldn't care less about the owner of their piece of junk machine.

My card was overcharged originally by Joanne by $150. Then, I paid for the second item and do not have it yet. This has been going on since April. I am an RN and work nights. I need this shade in order to get better sleep and keep my patients safe.

I requested a copy of the denial and still haven't received it. Ugh! Just for the hell of it, I went to Home Depot's website and applied for credit. I got approved immediately with a better interest rate and a $5,000 credit limit! I got a call from a very friendly account rep (that spoke English) to verify my info and confirm that I requested the credit. It was a very nice way for Home Depot to congratulate me and welcome me to their family. Way to go, Lowe's! I wouldn't go in that store again if my life depended on it. If Home Depot doesn't have what I need, I will order it somewhere else, wait for shipping and pay more if I have to. Home Depot vs. Lowe's credit and customer service: Home Depot is the better place to do business with!

Right now, my boyfriend, who is handicapped is unable to help me, so I cannot do anything about this. If I do chip it up, they will not cover it anyway. I feel like we were robbed. All the faucets we bought there are all tarnished and ugly. I would not recommend this store to anyone. As a matter of fact, I harshly criticize anyone who shops there. I have boycotted Lowe's for life, as well as all my friends and family. I cry every time I look in the bathroom, after spending $6,000.00 to make it handicapped. Now we don't have the cash to have it replaced. I hate Lowe's!

My husband had to call after we got the one card, with his name on it, and they are sending us a form to make the account joint. Next, when we went to pay at the front, the employee told the cashier to ring up everything (even the items I did not have), which caused a problem. If everything was rung up as if we took it with us, how would the store know what they owed us?

All of the cabinets were not in stock, which was no problem for me since my contractors still had weeks before they would begin. I was told the cabinets that they "owed" me would be in within a few weeks and they had me pay for everything and sign a "delivery/take" slip. I had to ask for a copy of this, and I am really glad I did because problems did develop.

As soon as I got home, I got worried that there wasn't something right. I contacted corporate Lowe's through their website. I received an immediate response, and I was told the store manager would contact me. The next day, a store manager did contact me. He had no idea who I was and what I was talking about. I gave him item numbers (thank God I had the delivery slip), and he put in the computer what I was owed. He told me our cabinets would be in on the 10th.

I called on the 14th and spoke with a customer service representative at Lowe's. She insured me my cabinets were all in-stock. My husband and father-in-law drove all the way back to Lowe's in Portsmouth. The customer service people were very nice, pulled my order sheet and gave it to a young man to go get. He came back with one cabinet. I explained everything was supposed to come in on the 10th and they should be in the back.

I stood at the front for a while, but no one said anything to me. I noticed the young man was helping someone else. So I went and asked him what was going on with my cabinets, and he told me they were not here. I went back to cabinets, where I saw no one, but two women in vacuums. I explained who I was and if anyone was working cabinets. They said they were (thanks for letting me walk around cabinets in circles!), my cabinets were not here and they had no idea that they owed me any.

Then, I explained that I had talked to the manager and one of the women told me she was the manager. She said that someone was back there looking (why wasn't she?), and that she didn't think they were back there because the computer did not show they owed me anything. I (thank God) had my take slip from the original purchase, which proved they owed me cabinets. She told me a customer service representative would return the items they owed me, then re-ring them as an "owe." This way, the account/corporate/district supplier would all know they owe us cabinets.

I left with one cabinet, and feeling very upset. So I called corporate twice this time and filed a formal complaint. In my complaint, I told them about the credit disaster and the problems with the store. I also told them I was going to file with the Better Business Bureau if a real manager did not call me within 24 hours. Obviously, I had been talking to shift or assistant or department managers.

While I was on the phone with corporate, the sales person from cabinets, who sold me the cabinets, called me and told me there was a truck coming that night, the 15th, and my cabinets would be on it, but that I should call first to make sure. To this, I replied that I already called and everyone says they either have no idea what I am talking about or my cabinets are there, so that won't work. Then, I ended the call.

Within 24 hours of filing two complaints, Peter, the store GM, called me (while I was at another Lowe's), and told me he was tracking down my cabinets at the distribution center. I told him to call me back when he found them. He called me back a few minutes later and told me the cabinets would be on the truck scheduled for Sunday, the 19th. I asked if they could be delivered on Monday because my husband and I could not drive a third time to Portsmouth. He scheduled the delivery for me and my cabinets came today, July 20, at 12:30. The men were very nice and Peter was fabulous. I am very appreciative of the delivery.

I called my homeowners and filed a report. After my deductible was taken out of the insurance, we had enough to pay the repair of the deck. That cost $710.00. We received $810 from our insurance company. Personal property and repair cost after deductible was $810. So, we were okay with this, we got our home repaired. So, then we called Mr. **. He avoided my calls. It seems like the management takes 4-hour lunch breaks.

Having his employees lie for him, saying he was at lunch, when in fact he was in the store hiding. I was then told to call Lowe’s insurance company, where I received the royal runaround for weeks. Finally, I asked the lady at the insurance company to call Mr. ** and ask him what he promised us. We told her our story. We called her again a couple of days later and she informed us that Mr. ** "did not recall making those promises." He forgot two things. One, there was a witness standing in our yard who heard the entire conversation on both sides. And the second thing, Mr. ** forgot that he told me the same thing, of a promise of home repairs and a new grill, on the phone, again while my husband and our friend heard the whole conversation.

All I would like from Lowe’s is that they would honor their promise to us. Our home has been repaired. We are fine with that, but my husband does not like being lied to nor does he enjoy being called a liar. As Mr. ** implied by not remembering his words of promise and a handshake to close his promise. We would love to meet with this man face to face and let him tell us again how he has forgotten his words spoken that day.

My husband said we are going to load the grill up and take it back to Lowe’s and place it in the front of the store, with a sign of warning. They will not admit to anything, but the grill is proof something is seriously wrong with the workmanship, and the name Perfect Flame on the lid, what is left of it, proves it is a Lowe’s product. Someone is going to be injured when the next grill does as mine did, and if you read the complaints on consumer reports, mine was not the only one that this happened to.

Magnesium and water do not mix. Water will only make the fire worse. This should be posted at all stores for people who own this make of grill with the magnesium on the outsides of the grill. Does Lowe’s owe me a new grill? If their manager’s word counts, sure they do. But it seems that customer service has gone the way of a good product, down the tubes or should I say up in smoke.

Lowe’s in Columbus, GA has lost a very good customer. We have spent thousands of dollars in that store, but never again. We didn’t expect anything when we called the store. We just wanted them to know that a grill they sold has a defect and caused damage to our home and destroyed the grill. Their manager came and offered his services but now has no recall of his actions. Big companies and their insurance companies have the time and money to blow off the little guys. That’s okay too. My daddy always said, "What goes around comes around, 10 fold, good or bad." Lowe’s will have to answer one day when someone is burned or killed because they don’t want to admit that there is a problem with their product.

Four weeks later, I received a call that the mower was ready for pick up at a cost of an additional $42.81. When I questioned whether a claim had been processed through Lowe's, the sales person told me to shut up! I was railroaded by Lehman Hardware. I was not offered the option to say no to the repair or advised of the repair cost prior to the repairs being completed. I was not given the option to decline the service, if the cost was not covered under the warranty.

About 1/2 hour later, while going through designs for columns, he finds the railings that we needed. He went to ring us out, and I told him that I had a gift card that I wanted to use. Too late, he had already put it on my charge. He refunded and re-rang, but did it as a carry out, so once again we had to go through the whole order process. He told us the whole order would be delivered on June 12th. On June 4 at 4:30 pm, I called Steve to tell him that I needed to make a few changes to my order. I needed to replace the 10' railing with a 6' railing and I also needed to change the design of the columns. He said it wasn't a problem and I asked him to call me back with the credited amount. He called back on June 6th in the late evening to get my social security number to run the changes through and said that he would call me with the difference, which he never did.

The order was delivered on June 12th. The delivery drivers dropped all of the wood on the grass at the edge of the side walk. My 56 year old mother and I had to move the wood so no one would trip over it. I noticed that 4 of the 20' ChoiceDek decking boards were damaged and called Steve right away. He said that they would pick them up on their next trip out. That is the point that he told me that the columns were not in. When the drivers came back, I asked them about the railings. They hadn't a clue as to what I was talking about and said that there were no railings on their delivery sheet. I called Steve back and it was at that time that he told me that they were on back order from the company. I said that he told me the entire order was to be delivered in the 12th and that I had someone that had taken a week off of work to help us out and now he didn't have anything to do without the railings.

When he went to return them they gave him a hassle about crediting my account. They finally did. On Monday, June 15th, I stopped in at Lowe's and spoke to Patty (one of the store managers). She told me that the railings would be in on Thursday, the 18th, and she assured me that they would call and set up a delivery that morning, and she would also give us 10% off of our order for all of the issues that we had dealt with and would also refund us the delivery charge. I called her later that evening to see if she could possibly go through the damaged boards and see if there was just one that we could use. We could use the ones in store boards for the rest. She would call me back. Thursday, the 18th, no one called.

I called them at 9:15am and spoke to John (I think) in commercial sales. He goes over all of the delivery schedules and we are not on the list. I explained to him the story and he said that he would check into it that our order was not in. He also said that he would check on the decking boards. Someone called my home and spoke to my mother and told her that the whole order would be there tomorrow the 19th. I called back and spoke to Todd (store manager) and told him that, that wasn't good enough. I was promised that my order would be there today and I am paying someone $200.00 per day to do this job. And the 10% off that Patty had offered was just going to cover the 2 days that he has been at my house with nothing to do.

He would not give me any more than 10% off and told me that I would need to call the 1-800 number after I asked for the corporate offices phone number. He said that the decking boards were in and I wanted clarification that it was indeed the new boards and not the old boards. He assured me it was the new boards. I said that I expected to not be charged for the new boards. He agreed to that. At 4pm, I called and spoke to Steve to set up a pick up on some items that were not needed, and asked him about the truck that was supposed to be delivering our items. He said that it had not come in yet. I said, well, it's kind of funny considering the work day is almost over. He said as soon as the truck gets back today that I will have my order. It is now 7:42 pm and I still haven't received my shipment.

With all the crooks in business today, perhaps some punishment for them would be a more equitable solution. They caused this mess, then the president put us in to debt to save the business and now besides more taxes, we are being charged by the crooks to pay more money so they can steal that too.

Lowe's tries to keep up the appearance of stellar customer service while there is in fact one sign in the corner of the return desk that states their true warranty policy. I am not buying this product from Germ Guardian but from Lowe's, and if Lowe's gets the profit from the sale, they should also inherit the responsibility of warranty fulfillment. Instead, they pocket the profit and leave the manufacturer to pick up the pieces from the consumer uproar and eventual fall out.

I was given the number 1-800-568-0156, and talked to a person who stated that any questions I have, I need to call 1800 444-1408, and ask them. I asked the person, whether I could get to talk to a human at this number. He told me to just keep pushing the 0 button, and I would be transferred. This was a blatant lie! I need help. Isn't Obama doing something about this **?

I didn't have extended warranty so I was told they would send a Frigidaire repairman out and I would have to get it fixed. I wrote out a check; I will never do that again. They never fixed it but took my money. Use a credit card so you can get your money back. I told the repairman the spinner was not moving and he told me the water was too hot. The 2nd time he came out, I used too much soap. The thing still does not spin but I had to pay for them not to fix it.

Lowe's has done nothing to help. No one calls back and I've missed quite a bit of work. They don't care but if I could save anyone from buying at Lowe's for appliances and customer service help and to stay away from Frigidaire, then I won't feel too bad about getting ripped off. I plan on giving another complaint about the service center who didn't fix my unit.

I went to Lowe's and, after a hassle with the computer, got my money back. I told Phil I guessed this would mean another two week delay, since our cabinets were delayed being put in by one week and he said, "No, the lady at the counter place stated they would get right on it once they had the new contract." We called this week to find out about the counter top and when they were going to be installed. We called Lowe's several times and were told they were "tracking" where the counter top was and couldn't find it.

When we (my son was also calling) asked why it was being shipped since we thought that it had been ordered at the time I signed the original contract, we were told no, they don't order it till someone actually comes out and measures? Then why did I have to pay for it at the original date? I was told I needed to do that to get it ordered. Our kitchen has been completely gutted to put in these new cabinets. I also ordered appliances from Lowe's which can't be put in till the counter tops are completed. We don't have a sink, stove nothing. Now I'm told the counter top is on back order.

I asked for a refund and they told me no. With any other retailer, if they have to back order, you usually can say forget it and either order another article or get your money back. I've not been given that option. I've been told there would be no refund. I would have to wait for the counter top be in two weeks or two months or two years.

This is completely ridiculous. What did she mean by “she looked at him and didn't think he was going to come back”? Regardless of how someone looks, if a customer says they will be back, then you should honor their request and hold the items until they returned. I came back within 15 minutes of my husband leaving the store. There is no reason why they should have put the items back. Because of this, I had to go back through the store and get all of the items back. The whole process took over an hour because I wasn't sure of everything that was originally in the cart. This was a discriminatory act and Lowe’s in Glenmont, NY should be ashamed of themselves. I am completely annoyed with the way I was treated, not to mention the 10 minutes I stood in line with one "customer" in front of me talking/flirting with the first cashier I spoke with. Completely unacceptable!

Wrong! The water heater cannot be lit at all. Repairman determined that it needed a new gas valve, so he ordered one which will arrive next week. I am having guests and I need hot water immediately. I want a refund on this unit so I can purchase a working water heater. I googled Whirlpool Water Heaters online and found literally hundreds of complaints with identical Model numbers. Why does Lowe's continue to sell these malfunctioning products? They are defective and it is criminal in my opinion. I am asking for a refund so I can purchase a water heater that works.

It should be noted that I visited the Lowe’s location in which the last purchase was made shortly after the accident, and I was repeatedly assured that my card could be replaced as soon as the card balance could be verified. I was asked to return the next day, which I did, but no results were apparent. After five more visits consisting of hours of patiently standing at a counter, I resigned myself to the realization that follow through was not the strength of the management crew in question. I repeatedly was asked for my contact information but was never contacted. I feel that such an enormous amount of my time has been wasted, that my failure to notify those whose interest encompasses customer relations would be remiss. My once intact admiration for this corporation has been severely tarnished.

The potential financial loss has yet to be determined as now I have to keep track of how much I use on the card, and unless I have a purchase of exactly $59.00, I probably will not spend it all. How many of these cards are never completely used? Hundreds of thousand I would think. So, Lowe’s doing this sort of thing they make out and they rip off many of their customers. This causes emotional duress in the form of frustration and anger as well as financial loss. Is it legal for them to charge for something at point of sale and then give a rebate for that also at point of sale? Sounds like a scam.

Smart Track Hose reel broke 7 months later (April of 2009). I returned to the store and informed the Lowe's representative that I believed the product to be defective. Reason: spindle is held in place on each side by two (2) plastic clips (less than an inch in length and 1/8th of an inch in width). There is no way the spindle can support a 150-foot hose filled with water. Product complaint: not built very well. Store complaint: no intention of assisting with a replacement or any intention of offering a discount towards another type of hose reel. Over the years, I have come to believe the Lowe's message of "Let’s Build Something Together" is not true due to lack of satisfactory customer service and product quality.

I look forward to hearing from a representative within Lowe's management.

This project is a remodel for my elderly father-in-law. He has had his house torn up for right at 2 months now where it should have taken no more than a month to complete. He has been unable to enjoy his home with all of his furniture moved out in order to wait for the installation of his carpet. The delay on the door has caused delay in getting the floor done in the kitchen, and the delay in getting the wallpaper in has delayed the installation of the trim that needs to be put up. It is not fair that he has paid for materials that didn't get delivered or received items that were not what he ordered.

After several minutes, the one girl walked to the register next to the one we were standing in line for and announced that she was open. Of course, since there had been a long delay and the other line we had been standing in had been the only one open, there was a rush to the newly opened one. I went from being next in line to check out to the last in line. The second cashier did not attempt to maintain any fairness or order in how the line change was made. She should have announced that she was open and would take the next person in line. I went back to the first cashier who was still waiting for the price check. At that point, I just left in disgust. I have never seen such complete disregard for customer service and poorly staffed store or trained employees.

I went to Home Depot and was very happy with my experience there. Since this was only the second time I had ever shopped at Lowes, I can say that I will never return. I called corporate and reported the incident. I was contacted the next day by **, who stated he is the manager of operations. He seemed very uninterested in resolving the issue and kept asking me what I wanted done to resolve this. He had no suggestion as to what was appropriate and was totally uninformed and unaware of what was actually taking place in the store at the time this happened. I hung up from this call feeling as unfavorable towards Lowes as I had been prior to his call.

I have never had a shopping experience as distasteful as this one and have no idea what actions can be taken to resolve the problem. I would think there would be some action taken to try to retain me as a customer, especially given the current economy and the fact that there are many other places in the same area that I can do business with, not just Lowes. The only suggestion he offered was a 10% discount on my next purchase. I was less than enthusiastic as I am not likely to return and that offer was certainly not enough to make me reconsider. I did tell him he could mail me a coupon for that, and I would think about it or give it away. He then told me they don’t have coupons, but I could ask for him on my next visit or speak to the store manager to get the discount.

My entire impression was that he was totally uninterested in the situation and was not going to look into the actions of the cashiers any further, make any improvements in training, or get extra help to assist with heavy items in the future. I called corporate again to let them know the situation was not successfully resolved and was told I would get a call from the store manager. I asked for the district representative to call instead and was told this was not possible. So far, complaining has been a total waste of my time. In the future, I will obviously spend my money in a store where I am much more satisfied with the service. I am posting this to let others know how awful the customer service in the Brick, NJ store is.

My back is sore today from lifting and dropping the bag of dirt, and I am totally turned off at shopping at Lowes ever again! I wasted my time going to shop at this store.

Now, my problem was I went to purchase garden supplies on Saturday, April 18, 2009. My card was refused; I paid with my SunTrust card instead. I was so embarrassed. I had my father-in-law right next to me; I shrunk. When I got home, I called Lowe’s and they stated that they took it upon themselves to revoke all my card privileges on Dec. 19, 2008. I was furious; there’s no letter, nothing. Not even in my bill statement to say that they no longer want me to buy from them using credit. Consequences: I had to use my bill money to pay for the flowers from my checking account, mental anguish, humiliation, and embarrassment, not to mention the mood that it put me in.

I called the service center back again. By this time, I am frustrated with this entire situation due to I run a business out of my home and my grass is getting unbearably high whereas it is to your ankles. It has been raining every other day, not to mention how it looks to the neighborhood. First, I spoke to a call center person then I asked for the supervisor. She gave the phone to someone by the name of Christina and she kept telling me the same thing. The caller stated that they contacted the company who was supposed to take care of the mower and the lady that does the scheduling had death in the family. I am sympathetic to the situation; however, when did this occur due to I have been calling all week and no one stated this before and now nothing can be done until Monday. By the way, this is Easter weekend. How nice.

Well, I asked to speak to someone over Christina. I get the worst experience with a man named Mervyn who said he was a supervisor and appeared to be toying with me on the phone due to the phone kept going silent every time I ask a question. His response was they could not help. I asked him for the company president's name so I could complain. He stated he could not give me the name due to security purposes. Now, I have been on the phone with these people for more than an hour and this is what I kept getting. So then, I asked for his superior's name. He said he could not give that to me due to security purposes. This is not true, in my opinion, how you can't give out someone’s name, not last name but just the name and he kept refusing also.

The phone kept getting quiet and then he would come back in and say again, "I can't give you any names due to security purposes," but he will have his boss call me. I asked what his name is so I can expect the call from him. He told me he could not give me the name. This is ridiculous. I told him I spent over a $1,000 with this company and this is how little you care about your customers. I don't think this Mervyn is someone that should be supervising. He must be new or need to be upgraded to a customer due to he needs to know how to handle customer complaints.

Very angry, I called back and talked to someone else who was very nice; however, the person she said would handle the situation would be Mervyn. I refused to talk to this rude and inconsiderate man. The conversation with him and I was supposed to be recorded. Someone in higher authority should really be listening to that conversation. The lady's name was Jo-Ann and she told me that the supervisor that would be calling me would be Jeff. I was wondering how come Mervyn lied to me.

After reading everything that everyone has said, I am not going to go through this any other time; something is in the warranty, and you do not have to fix it yourself or pay someone to do it. I am so disenchanted with Whirlpool for making such a bad product and knowing that it is bad. We were never notified that there was a class action suit. I am going to try and get Lowe’s to take it back, and I will never buy a Whirlpool hot water heater again and maybe any of their products. It is a shame that a company that always made really good product is making this type and ripping people off.

I will be going to Home Depot and buy a good hot water tank. I never thought about checking hot water tanks out because I thought that Lowe’s would handle good quality product and stand behind them. I will not waste my time trying to fix this and to only have it happen over and over again! The stress that this has brought on me and the hours trying to get it to light is just unspeakable. Physically, I have to see and take a part; lying on the floor is just not acceptable.

The decision to purchase a Whirlpool was a mistake. What will happen after the repair is made and the dryer fails or the transmission in the washer fails again spilling more oil in the floor? If the Whirlpool washer and dryer will not last 5 months, I will be forced to replace them. I have spent $858.32 on this set so far, and I have had to spend $40.00 at the laundry mat. How much more will my mistake of a Whirlpool appliance cost me?! How much will the repair of the floor cost?! The consequence of the transmission breaking is an oil spill that has ruined our hard wood floor in the laundry room.

While walking to the front of the store, I requested a bag of ice since my hand was swelling very quickly. Ten minutes passed and he still hadn't shown up with the ice. I decided to go ahead and leave rather than stand in the front of the store in extreme pain. The man who had cut my tiles asked for my name and phone number to follow up with me. Much to my surprise, your store manager never contacted me to see that I had gotten home safely. As a customer who has spent nearly $3,000 in your store in the last 60 days, I'm appalled. It turns out that I did break 2 of my fingers in your store and your manager couldn't be bothered to help in any way?

Within 2 days, I was contacted by the installer/measurer. We set a time for him to come out and measure my windows and doors. After the measurements were completed, he did in fact drop them off at Lowe's and Lowe's did promptly contact me as pre-arranged. But here is where the problem started. On my first return to Lowe's (Monday, April 6, 2009) to select my blinds, I met with a clerk named Cathy. I explained to Cathy exactly what I was looking for and gave her the color and texture. Cathy wrote down my selections and stated that she would call me later in the afternoon with availability and pricing. Cathy did call me and left a message with pricing, and stated that I needed to return to Lowe's the next day to sign a contract and finalize the sale. She placed a lot of emphasis on me signing a contract that I previously knew nothing about. I never signed anything.

On Tuesday, April 7, 2009, I did return to Lowe's and this time I met again with the original sales clerk named Nettie. Within just a few minutes, Nettie began to tell me that Lowe's did not have in stock a particular blind for one of my windows and that she wasn't sure, but thought it would have to be special ordered. She further stated she thought that the blinds for the two windows next to the front door would have to be special ordered from an outside supplier and they would have to be in metal or aluminum, but not vinyl. Nettie was unsure on the turn around delivery, but stated in her estimate it would be about two weeks. Operating within a budget and time frame, I had pre-determined exactly what type of blinds I wanted for my home in both color and texture. I was not really interested in mixing and matching blinds as had been suggested.

The more that I listened to Nettie, the more I realized that something just did not feel right with what I was hearing. She was polite and friendly, but in my opinion, maybe a little bit of knowledge was missing. On both of my visits, both employees seemed to be a little unorganized to the point of not knowing what was in stock or their company's policy on ordering out of stock merchandise. I blame Lowe's for that. Well, seeing that they seemed unorganized naturally made me feel uncomfortable. I decided that this venture may not be a good idea after all and then I asked the clerk (Nettie) if she could make me a copy of my window and door measurements. She stated to me that the measurements belonged to Lowe's and Lowe's policy states that she could not make me a copy of anything. She advised me that Lowe's would keep them on file if I changed my mind.

If I changed my mind? I could not believe what I had just heard. Now remember, I paid the $35.00 for the pre-install measurements of the windows and doors in advance. Now I'm being told that they do not belong to me and I cannot have a copy of them. After advising Nettie that I disagreed with Lowe's policy as I had already paid for those measurements, she still refused to give me a copy of my window/door measurements. I asked the clerk (Nettie) to call a manager, which she did. The manager (Mike **) arrived, but was in no particular hurry to do so. Anyway, I explained to Mr. ** that I was unhappy with Lowe's selection of blinds and that I wanted a copy of my measurements so that I may go elsewhere to purchase blinds. Mr. ** was not rude nor was he friendly. He simply stated that Lowe's claims measurements done by Lowe's contractors as Lowe's property.

I reminded Mr. ** that I had already paid for the services and he stated to me it did not matter. I took a card from Mr. ** and advised him that I would contact someone in management above him. I left the store at this point with no further comment. This simple purchase of blinds turned out to be a nightmare. No customer should be limited to a selection of "this or that" if it's not what they truly want. In the interest of fairness and accuracy, I did not ask for a refund during this verbal encounter, because I felt as though it would be far more professional for me not to lose my temper in public had it also been refused.

It's really not about the money anyway in my opinion. It's about a lack of Lowe's corporate integrity and them seeking to punish people because they may not like Lowe's inventory and decide to buy elsewhere. What I have written here is factually correct. This actually happened just as I have described it above. This series of events started on March 30, 2009 and ended April 7, 2009. If you are okay with being told "I'm not sure," then Lowe's is the place for you!