Lowe's Home Improvement Reviews

On Monday, 11/9/09, at 3 pm, I went to Lowe's to get some paint from Lowe's. The store was completely dead yet there were like 5 employees behind the customer service counter conversing. After about 20 minutes, I had picked out my colors. Not 1 person asked me if I needed help. So, I stood at the desk for about 15 minutes and the girls behind the customer service desk practically watched me wait, and the customer service desk is about 10 feet away from the paint counter. Finally, I went over and asked for some assistance and this girl called someone from the back to come mix the paint.

Gardenplus lawn and garden cart purchased at lowe's had two wheels break off at the point where they were welded onto the bearing assembly.

I bought a refrigerator on 6/18/09 that came with a $79.00 delivery fee rebate. I mailed the rebate receipt on 6/30/09. It is now 11/10/09 and no rebate has been received. I have seen many complaints online about Lowe's rebates never being processed. It appears I am another person cheated out of my money.

I just sent a complaint in early this afternoon telling you that I had so far bought 3 water heaters, none of which work at all! Well guess what? The third does not work either! It is 6:30 eastern time and the water is still not hot and I am looking at another plumbing bill. Somehow I don't think you or Lowe's either one can get by with this? Lowe's of Asheville on Smokey Park Hwy has been more than cooperative! They cannot help it if your product is junk!

I began to notice water and ice in the vegetable crispers and underneath them. The ice maker would stop working (frozen) and then the freezer temps would go up and down then up; food would defrost. I would have to defrost the refrigerator and freezer which would then work for a short while until the cycle begins again. I have lost at least 3 freezers full of food and countless vegetables and fruit spoiled/frozen.

Back in Feb. 09, I purchased a GE gas dryer from Lowe's. They installed it together with the exhaust hose. I had a problem with the dryer. I called GE and a service man came and said the exhaust hose in the back was smashed. I called Lowe's and they installed a new exhaust hose. The dryer was taking about 2 hours to dry the clothes. I had the GE service man here today, 10/28, and he said the hose was smashed again. I contacted Lowe's and they want to charge $85.00 for someone to come. They said it was almost a year. I didn't realize the dryer was covered for a year with GE and that's why I called them. I would appreciate your help. Thanks.

About 3 years ago, I perched a 75-ft hose with a lifetime warranty at Lowe's (home improvement store on Oakland Park Blvd. in Fort Lauderdale). It cost three times as much as the cheaper one, but I thought it was made better and would last longer. Needless to say, it didn't last any longer than the cheaper ones. So I took it back to exchange it. First, the cashier said with a very negative attitude that they didn't guarantee hoses. So I showed him the lifetime guarantee on the ones in stock. His attitude got worse. Then after waiting 20 minutes or so for him to call someone, he said I had to go online, find the manufacturer Swan and find out what I needed to do to ship it back to them. I paid over $45.00 for this hose, because it was advertised at Lowe's with a lifetime warranty. This should require nothing more than an exchange. But instead of doing the right thing, they want me to jump through all the hoops, spend my time and effort chasing down the manufacture (Swan) online, then pay to ship it to back to them. And then, I would have to wait for who knows how long to get it back.

On 11/25/08, I purchased Perfect Flame 4 burner gas grill gsf3016a item 296448. Approximately 3 months after purchase, I became concerned as I placed a slab of rib on grill, went into house to get utensils and when I returned, my ribs had been cremated. There weren't even any bones left! When I inquired, I was told by Lowe's there was nothing they could do because I didn't buy the extended warranty. Well, last week I lit the grill to heat it up, went into the home to get food and when I came back out, the grill was engulfed in flames. I had to call the Fire Dept. I guess I'm out $250 and the gas grill.

I bought the Lowe’s Whirlpool Flame Lock gas water heater. After about two years, it quit working like all the others and it was the thermocouple. That's when I found that it was a left handed thread and no one sold them, including Lowe’s; they only sold the newer right handed thread thermocouple. I talked to five people from Lowe’s before I found one that knew about the problems and he informed me that Lowes had a free replacement kit, that several of their employees didn't seem to know anything about. So, after two days of no hot water, right when I had company visiting from out of town and a four hour ordeal of changing everything out, I had hot water.

I bought both laminate and carpeting at Lowe’s with installation. Before Lowe’s delivered the laminate, I asked if it could "cure" in the garage. I explained it was in insulated garage attached to the house. They said it would be OK. Installation day came, three weeks later, and the laminate installers came. When they saw the flooring was in the garage, they immediately called their boss "Lubba" and got orders that they could not install the flooring since it had not been "cured" inside the house. Mind you, this is a pallet of flooring. I informed them that the flooring sales folks at Lowe’s told me it was OK. She proceeded to tell me that it would violate the manufacturer’s warranty and they could not install. I was informed that I would have to move the flooring inside the house and wait a week for it to cure before they could install it. She was supposed to call me later that day to reschedule the install.

The salesperson tried to get replacement windows for Survivor Windows but was told they went bankrupt. Who is responsible? Survivor 2 has taken over their name. Are they not liable? Should Lowe's not take over if Survivor does not? Home Depot does.

On 10-08-09, my wife, Cristina, went to the local Lowe's store to purchase a clothes dryer to replace ours. We saw the ad offering free delivery, setup and taking away of the old appliance. This offer won us over as the best deal for the money. We found a dryer within our budget and set up the delivery for the next day (10-09-09). At 3:45 pm on the day of delivery, I called to confirm the delivery and was told by the customer service staff the delivery was not on the schedule. It would not be made as promised and would have to wait till the next day. This was unacceptable to us and I requested compensation. I offered to pick up the appliance myself in exchange for a refund of $50 (the cost to rent a truck). Mercy (manager) advised me all she could do was give me 10% off. I believe this was not worth my inconvenience. We were told by David (manager) customer service is afforded to "some people". Is there still such a thing as false advertising?

Lowe's does not stand behind their products. We have the extended warranty on our washer and they have not fixed it. Our file is 30 days old as of today. Lowe's contracted repair service company tells us one thing and the Lowe's service advantage tells us another. Bottom line - we still have no resolution.

I ordered a storm door with $99 installation. Advertising said it included "haul away." When I went to pay for the door, there was a $35 fee for "removal." I was told that "haul away" means to move the door to a driveway or curb. I cancelled the sale.

In the spring, I purchased a pond pump. It lasted 2 days. I returned it and got another one - it lasted 2 hrs. I returned it and got one that lasted 20 min. I returned it and asked to see the manager. He was absolutely unconcerned but told me he had plenty of pumps that was good. He brought back 5 pumps. None of them would work so he returned my money. This went by without reporting. However, last week, my neighbor asked me to install some motion sensor lights on her house which I did. She bought 7 lights, only 2 worked. She made 4 trips back to Lowe's to get 2 lights that would work. I made 3 trips to get no pumps that would work. Lowe's of Kingsport is selling China's junk and the consumer is paying the bill by returning the junk time after time. P.S. Both of us got our satisfaction at Home Depot.

On 8/5/2009, we went to look at garage doors. After 10 minutes of waiting for service, a young man starts helping us. We were told that week garage doors were having a sale for free upgrading, meaning insulated. The next day, we went to pay for the door and were told there was no upgrading, but still we purchased the door anyway. This time, it was an older man named Steve. What an idiot! He made us feel like he had better things to do than to write the contract up. He needs to stay home and not be around the public. I finally called the company that makes the doors and was told the order never went in until 9/11/2009. Today is 10/3/2009 and we are still waiting for one 8x7 garage door. I wish Home Depot was here instead. Our house is up for sale and wanted everything to be working properly. I have spent so much money at this store on improvements but no more.

I work for Bell Helicopter Textron as a 2nd shift V22/H1 flight inspector. On Sept. 7, 2009 at approximately 11:15AM at the Lowe's Home Centers, Inc. at 5000 South Coulter St. Amarillo, TX, I didn't expect to be injured by a Lowe's employee who was not paying attention to what he was doing. He made me feel that it was my fault that he ran the warehouse step stand into me. The employee stated that he didn't see me when he ran the warehouse step stand into me, while I was looking at the laminated wood flooring. The stand is approximately 12 steps high. I was angered and disappointed that the employee failed to assist me in any way after he hit me.

I was at your store at 7:30 p.m. and spent $86. There were no check outs open except for the self check out, which I do not use because there seems to be always a problem of some sort. Customers were 5 deep at all 4 self check outs, would not accept a 10% discount coupon. So here we went to the stand-by cashier who can't get it to accept and we called for help. After 3 people and 3 managers, it finally accepted it. 15 min. later, the lady stand-by told me multiple people called in sick, that was why no real registers were open, not my problem! Get reliable help or pull other employees to open some registers. I am at home improvement stores at least 5 times a week. You have lost another customer. It's sad because I like your stores and products. You have bad employee morale, treating customers like dirt. Please help respond-correct-something. I hope to hear from you soon. Thank you in advance.

I ordered new kitchen countertops. The girl who helped me with my countertops was great. I was unable to sign some paperwork on the countertops as we conducted most of our business over the phone. We scheduled a time to come in and sign the paperwork, I received a phone call, in fact, 4 calls on separate days stating that she was out ill, each time rescheduling. In the meantime, my kitchen was templated. Afterwards, I was to receive a phone call to schedule an appointment. I didn't receive a call. After several days, I contacted the company who templated the tops who in turn contacted Lowe's regarding the appointment. A gentleman from Lowe's called me and needed me to "urgently" come in and sign so an appointment could be scheduled.

We ordered Shenandoah kitchen cabinets and granite countertops totalling $20,000 from Lowe's. We chose Lowe's installation service at $2995 but when their installer came to measure and look at the job, she charged us an "extra point" ($299.50) because extra work would be involved in floor preparation.

Last year, drywall purchased from the above store molded. I went to the emergency room on 9/16/09 due to a severe allergic reaction. According to the doctor, it was due to the mold in the wall. Some of the dry wall was removed and I have reason to believe it is Chinese drywall.

I purchased the washer dryer on Sunday, Sept. 20 2009 and set up for a Saturday, Sept. 26, 2009, delivery. We were told that we would receive a call on Friday, Sept. 25, to set up a delivery time. On Friday night at around 8:45 pm, we received a recorded message that the delivery would be between 6 pm and 10 pm Saturday night. The delivery co. would not budge.

I purchased my water heater at the end of 2006. It has been working fine since then. We recently experienced excessive flooding and my heater is housed under the home. Once the flood waters lapsed, I tried to light and reignite the heater to no avail. I am going on five days with hot water. Neighboring homes and communities have it much worse than me, but I am tired of cold showers and boiling water.

I opened a credit account with Lowe's last year and purchased a washer and a dryer. I paid the bill on time every month. I came into some extra money and paid off the account in full. I just received a letter stating the account had been closed based on a credit report. What a way to treat a loyal Lowe's customer. I was getting ready to purchase a new refrigerator. I guess we will have to go somewhere other than Lowe's.

I bought a Husqvarna ride on mower last Oct. and purchased a two-yr. warranty with it. I called Lowe's to have my mower serviced. They sent a local company over to pick up the mower. A month later, it was returned with a damaged deck and wheel and also had 10 extra hrs. on the mower. I called Lowe's and explained the situation to them and they said I would have to deal with the problem. I had talked to three supervisors also stating that they were not responsible for their hired contractors and that they could no further assist me. Lowe's supervisors stated if I want to get the mower fixed that I would have to take care of it. Lowe's was the one who sent these people to me. I did not contact them but yet Lowe's takes no responsibility. I will now only shop with Home Depot.

I own two homes. Tenant did not pay rent, so I had him leave. I did not know he had 15 rabbits, 5 cats and hamsters running loose in the house. I tore up the carpet and threw it away. I knew I had $5000 credit limit on my Lowe's card and was never late on a payment that I was aware of. I charged the paint, bought the fencing and started fixing the house up to move into. I went to charge the carpet and Lowe's said I only had $25 available credit. I figured it must be the Home Depot card I had a $5000 limit. Home Depot said it was only $1200, so I thought someone took my card and charged on it at Lowe's.

I had kitchen put in. It took six months with all the corrections and poor workmanship. Employees of Lowe's would not call back and had to be called back numerous times. I will never use them again. Poor customer service and install.

On 2/16/09, I purchased the material to have my roof redone.The total quote was $7,435. They came out and installed it. The day after it was installed, the flat roof leaked in on the new sheetrock that was just replaced, painted and finished. I called Lowe's and talked to Angie. She and Mark (installation foreman) came out. Mark caulked it, also came in and witnessed the ceiling in my daughter's bedroom. Mark put his fist up to the ceiling, made fist prints in the soggy sheetrock. Mark promised me he would have it fixed, he would stand good for it. Next rain, it still leaked, Mark came out again and caulked.

I got a credit increase on my card about one month ago up from 400 to 800 dollars. I went through the store after getting my increase but didn't find the item I was looking for. A few days later, I fell and ripped my shoulder out which required surgery. After several more days of drug-induced sleeping, I awoke to discover that Lowe's had sent me a letter stating we have closed your account. I have never had a late payment or problem whatsoever with this company. Their reason was that I was late on my payment of $20. I explained to the customer service person who didn't care why and only wanted to take my payment. She did state that since I was late that the credit card company had made the decision to close my account. So Lowe's throws out a great customer because I got injured and didn't make my payment on time with my broke arm? I'll never use Lowe's. I'll boycott them forever. Lowe's sucks.

I purchased and had a fence installed by Lowes in May 2008 which I paid over $11,000.00. My fence came with a life time guarantee. In Oct 2008, the fence gate broke; Lowes was notified and came out in January to fix the fence. In March of 2009, the gate came apart from the hinge and does not close anymore. I called Lowes at least 6 times since March to come out to fix the fence. The last call they sent the worker out the next day after telling me he had been ill and in the hospital. He took pictures of the fence approximately 5 weeks ago, and I have not heard from them since. To this day, I have to keep my fence closed by placing bricks up against the gate to keep it closed, and the main gate is still off the hinge.

I returned several defective products to Lowe's and they refunded me the money but stated it had to be refunded to the credit card it was purchased with. Well, both of those accounts have been closed. (They were debit cards from a bank in another city and I had recently moved.) They stated that was the only way of refunding the money. I contacted the banks and they have no record of the account. They stated that the accounts no longer exist so they cannot be located. I informed Lowe's of this and they stated there was nothing they could do. I sent an e-mail to their customer service department and have never received a response. I do not know what to do. The amount was for over $300.

We purchased a gas range in 2005. When you use the oven, the top gas burners click on and emit gas. There's no flame, just gas. We cannot use the oven. The repairman said it's $275.00 to install a "new brain." The machine is 4 years old. I could have died from gas poisoning, and it could have blown up the house.

I am getting harassing phone daily on home phone. They will not give me any information about the debt. I have no knowledge of any debt. I have told them I have no knowledge of any purchase, to send me details. If I owe, I will pay my debt. They have not complied and they keep insisting I pay for a debt I don't have knowledge of. I believe this to be a scam. I have informed them to only communicate in writing. Please see if this is a legitimate company and their business practices are unprofessional. The people calling do not listen to plain English. Please help.

Eighteen months of hell with Lowe's. In February of 2008, my water heater went out. I purchased a new water heater from Lowe's for $550. Nine and a half months later, it went out. Lowe's says, "That's between you and Whirlpool!" There is another site just for this model of water heater, http://**. The thing is Lowe's and Whirlpool both acknowledge a problem with the heater but they continue to make and sell them. I had to pay $1,000 to put another water heater in. The only thing Whirlpool does is sends you a repair part that is defective as well. In April of 2009, my son goes in and talks to someone at Lowe's about donating some materials for his Boy Scout Eagle project. The guy says, "I would be happy to donate whatever you need." After loading all of the materials a few weeks later, the guy says, "Your total is $300."

Pretty much the same as the others, only I had already replaced burners once (bought extra burners shortly after purchase). The original ones rusted out in no time. The grill had always been stored out of the weather under a porch. Cooking chicken and the grill caught on fire. I thought I was going to burn the house down. I was able to get the fire out before the grill was destroyed. Guess I'll replace the burners again and keep a close eye on them.

This is my second complaint about Lowe's in Medford. After multiple issues with a specially ordered cellular shade, they made me pay for a second one in order for them to fix the first one. The second item was ordered on 6/24. As of August, the item has not arrived. Had I not called the store, they would never had told me there was a problem because no template was done for the order. No one bothered to call me and inform me, but they surely took the money. Finally, I received the item and it was the wrong color. Someone really needs to address the customer issues with this store. They obviously are cheating people out of their money.

I bought a door on July 3rd 2009, for a price of $6,387.89. Stephen **, a Lowe's windows and doors employee, told me that an installer will go to my house and will check the dimensions of my door to order the right size of door. To be sure, Steve also will come and measure the door dimensions. This would be a special order, no returns. Steve Nutter came to my house, ripped one of the interior moldings and measured the door, sidelights and transom. He said that the dimensions were tight but he will tell the manufacturer to trim their door a little bit to make it fit. Then after closing the contract, the installer came and told me that he can make it work but he has to charge me extra for the trimming and door preparation.

Our dryer went out, and they won't honor the warranty. As a result, I cannot dry clothes when it rains.

I purchased Valspar Venetian Plaster for the walls I paid a painter $400. In no way does this product even comes close to Venetian Plaster. It is upsetting that that they can sell this and now I am $400 in the hole. I now have to save my money and have to pay to buy the real product and pay someone to paint it all over again. It is a good thing that I only started with a small area, which is the bathroom. I was quoted almost $1,000 for the living room and it is a good thing I didn't start there. Thank you for your time.

I purchased a Whirlpool duet and the door will not unlock after a wash and in mid-cycle the machine will stop. I keep getting a code of F71. The machine is not even two years old and I spent $1,000.00 for it. I now hear people have spent over $450.00 to repair it. It seems very common for these problems to occur at two years of age. I am using double the electricity and water for my energy efficient machine.

I bought Super Bronco. They told me it's good for nearly one acre but I have a problem with the belt burning. I had four replacements in the last three months. Lowe's said it should be a fine run but still same old thing. I wish I bought John Deere instead of this or not from Lowe's.

I put up a posting on Saturday, 8 August 2009, on a 3-year old Troy-Bilt tractor, after 3 years of problems and costing over $1200 to pay a lawn service or renting a walk behind from a local rental company, even though I bought what I thought was a Troy-Bilt tractor. The MTD Troy-Bilt was junk, just a problem machine from the start. I got so frustrated with the tractor and buying parts (over $300 in 3 years). I called Lowe's on Saturday, 8 August 2009, to let them know of all the complaints that I found online and the fact that Lowe's was in almost all those reported complaints. I told Lowe's that it does not look good for them when people put in complaints on sites.

I ordered cellular shade and was overcharged. 7 weeks passed and no shade. When I called, they stated there was a shipping problem and the item was returned to the manufacturer; however, no one called to inform me and my card was never credited. The item arrived and was installed professionally. The item's measurements were off, even though I paid them to measure. I complained. They suggested I buy another and return the defective item upon arrival of the new one. Again, 4 weeks went by. I called. They said another problem; there was no template. Again, my card was never credited and I was never contacted by the company to let me know about the problem. The second item was ordered on June 24, and I am still waiting for the item. I just called them and they informed me they have to call the manufacturer and will get back to me. No curtain yet.

I requested a discount on a piece of pre-cut carpet because I injured my lady when loading the carpet. Randy was rude and showed no professionalism.

On April 12th, 2009, we bought a Samsung washer and dryer with two pedestals at a full price. In June 2009, we walked back to the appliance department and to our surprise, the washer and dryer were each $200.00 less and the pedestals are free. Now, put yourself in my shoes, we are pissed off, especially because when we bought the ones we have, we asked if there could be something they could do about the $198 each. And yes, you guessed it, they said no. We shop at Lowe's at least once a week. This is no way to do business. I have read some of your reviews - 1 good out of 22 bad? Imagine that. You need to make it right some way. Thank you for your time.

The rate on my card went from 22.99% to 23.99% without notification. I know it is only 1%, but the point is isn't 23% enough? Now, they want 24%? These greedy (censored) are what is ruining this economy. I paid the entire card off (about $2100) and I will not buy anything there ever again. I have never been late with a payment. I always paid more than the minimum and have spent tens of thousands of dollars there over the years. I have a small business and will just have to watch my cash flow. I am sick and tired of credit card companies and business that are jacking up rates on cards without justification!

I do not know why rebate from Lowe's took forever. I submitted my rebate for more than 2-3 months already and I haven't received it yet. It said 6-8 weeks. People, when you hear anything about the rebate, it’s a scam. If people do not follow up with it or are making little mistakes on the application, they take the money. For me, what is the point of a rebate? They just want to get your money. I hope more people will complain and something will be done about it.

My wife made two trips to this store in an attempt to purchase adjustable blinds. After ringing the service bell and waiting over 10 minutes each time, she gave up and walked out disgusted. I attempted to call and let my displeasure be known to the manager in charge and after 3 attempts to contact him or her, there was no answer, could not reach anyone. I am giving up on that store. Unfortunately, I must use the store in Waynesville, NC where I own another home. They usually have a service person.

I'm just so over Lowe's. My husband and I are building our own home, which is 75% complete and has been paid for with cash. Majority of my purchases have been from Lowe's in Gloucester, VA. The employee at the store insisted, "since we were always there and spending so much money," that we should apply for their card. We applied in the store for a credit card (just to make it more convenient for records and account management). We were denied. Something about the address didn't match their records. So a few months later, I received an email offer to apply for Lowe's credit again. I applied and was told to wait for a response. I received an email that was unable to open up my info. I called the 1-800 number and got someone who couldn't speak a word of English. The rep had a hard time looking my info up. Finally, he told me that I had been denied.

In 2003, my handicapped boyfriend bought some Armstrong flooring. It was the peel and stick kind. The only reason we bought it was that the pattern was beautiful and we trust the name Armstrong. The salesperson told us that if we bought this glue to go with it, it would be guaranteed for 10 years. Well last year during the ice storm, the tile separated and cracked. I immediately called Lowe's. They told me that I could take a putty knife and bring it back in a garbage bag and they would switch the product (only for another Armstrong product). We wanted to go somewhere else to purchase the flooring.

I replaced home carpet that was >25years old. New carpet quickly soiled which could not be corrected with vacuuming with good Oreck vacuum. It was inspected first by Lowe’s staff then a "floor inspector". Although the very first line in the report states "one can easily see that the traffic lanes exhibit light soiling", warranty remedy was denied. Truly, the original 25 year old carpet looked better than this 6 month old install.

Water heater from Lowe's - Bought in October 2008, pilot went out and would not restart, told it was a thermocoupler which Lowe's gives you free. Replaced and still would not work. I called Whirlpool; took 36 hours to have someone come out to repair and find out it is the gas valve. I was without hot water for 4 days. How can a company who pays a company to make a product and then have another company sell it, knowing the product is defective? All three are aware and still continue to sell it to the consumer and have us deal with it. I, for one, am going to look for legal action for the time off work and the fact I had no hot water for 4 days. This is not acceptable under any circumstances and for anyone looking to buy a water heater, do not use Lowe's, Whirlpool or American General. All three are aware of the problem and still keep selling them.

I purchased woodgate red oak cabinets from the Lowe's of Portsmouth, VA on July 6, 2009. First, we were greeted and taken care of while we were in the cabinet department. All employees were friendly; however, when my husband and I applied for a joint Project Card, the employee only put in his name. Therefore, I cannot use the card.

I purchased one of the Perfect Flame gas grills from the store above. It's around a little over a year old. It has not been used much, but I noticed last week that the burners have split and burn out. Now, I could understand if it was an old grill or had been used a lot but it hasn't. These burners are $30 each plus shipping. I have four burners and all are burned out. I noticed while searching for new burners, a lot of other people have the same problem. Lowe's needs to step up to the plate on this one.

We purchased a gas grill made for Lowe’s by Prefect Flame, SLG2007B. It was kept out of the weather and used very little. It caught fire outside of the grilling area and burned a very hot white fire. Water would only make it explode, and our home fire extinguisher would not put out the fire. The extinguisher allowed us to put out the fire on the deck until the fire department could arrive and put out the grill. We called Lowe’s to find out if there was a recall on this grill. A manager and two of his friends came to our house, his name is Mat **. Mr. ** looked at the grill, and the damage to our home. He told my husband that Lowe’s would pay to repair for the damage and he also said "and of course, we will get you a new grill."

The problem here involves multiple items. A chainsaw, wire channel and weed eater. The chainsaw would not start the day it was purchased and the customer service department would neither refund nor exchange. All they would do was send it for warranty assessment and I would have to pay for that. I took it to a servicing dealer who showed me there was a safety recall issued on the item and they were not supposed to be sold at all due to an explosion hazard. The manufacturer took good care of me while Lowe's said such things are not their responsibility. The weed eater ran poorly and they refused to do anything other than the same routine of I would have to pay. Again, I went to a servicing dealer and the manufacturer obliged me readily. The wire track would have been nice if the pieces fit together (elbows, angles and so on). They would not fit and I was told to just glue them together. It is apparent that Lowe's does not care and does not verify the viability of products they sell. If there is a problem, they just see it as an opportunity to increase their bottom line regardless of loss and peril to the client.

I purchased a small patio table from Lowe’s that suddenly exploded for no reason. I couldn't figure it out. I had new glass put in it. I believe it was one of their own brands called Garden Treasures. The table was not very old. I became aware of the problem when I saw something on TV about it and then I knew what had happened to my table.

It's is virtually impossible to find an employee to help anyone load lumber. My 80-year-old mother and I had to load 12 ft. 4X4s and bags of cement to set posts in 2X4s. When we saw an employee, they would duck around the corner and hide! We loaded our truck without help from any Lowe's employee. When we moved to New Mexico 3 years ago, the store was a very nice place to go to. Not anymore. We are in there approximately 3 times a week - plants and lumber (we just finished building a home). This happens when we go to the store after 5:00. Everyone seems to be hanging out at the contractor’s desk or the front office, chatting it up. With everyone worried about losing their jobs in this tough economy, maybe these employees should be reminded how lucky they are to be employed!

On 5/30/09, I took my lawn mower to Lehman Hardware at the direction of Lowe's. The mower was less than 1 year old, and it had stopped working. The sales person at Lehman explained that a claim would be processed through Lowe's to see if there was coverage under the warranty, and I was advised that I needed to provide a $30.00 deposit. The sales person explained that I would receive a call from Lehman Hardware if the claim was not covered under warranty.

I custom ordered a shower door on 5/12/09 and paid in full. It's been almost 2 months now and I still do not have my shower door. There have been two attempts to deliver. The first time the glass broke in transit, therefore, I had to reorder. The second time it made it home yet, it was the wrong size. No excuse! I initially paid a $35 fee to have Lowe's "Professionals" come out to measure before placing the order. Now, I am waiting for their third attempt. I really hope they have it right this time. I will never again count on Lowe's for my home needs.

I had Lowe's put in a water heater on 09/27/2005 that I bought from them. The water heater model # is fg1h4040t3nov. These water heaters should have been recalled because of so many problems. Lowe's is still to this day selling these water heaters knowing they are a major problem. The manager who is mentioned at the top agreed that the water heaters they are selling today are the same junk as before. Lowe's and Whirlpool should have replaced these heaters without question to keep their customers safe. There are some people that have gotten carbon monoxide poisoning. I went to the store mentioned above to get this heater replaced and was told it is a Whirlpool problem. The store can do something within the first 90 days. They do not seem to want to help the consumer that is helping get them a paycheck. I can go in to this for awhile. Please call and I can go deeper. Pull up the model number online and a book full of problems come up.

I went to Lowe's on June 5th at 4 pm to meet with Steve and go over the order for a new front porch. While going over order, Steve explained that he didn't know much about the hidden link as it just came in a few weeks ago and he hadn't had time to go over it, but told us that was what we would need to hide the screws on the decking. He told us that they didn't make vinyl railings that go out at a 45* angle and tried to help us figure out a way to rig it to make it work.

I received a call that someone had gotten into the Lowe's computer and got my credit card number. They were closing my account and issuing another card. Later, I got a letter that they were raising my credit card rate from 4.99 to 9.99. I asked if I could keep the old card interest rate and just pay off anything I would charge now at the higher rate. They told me no and if I don't agree, they would cancel my account and turn in the information to the credit groups. This will affect my credit rating and it is almost a form of blackmail. Pay the credit card balance on the new rate even if it is years old or get reported to the credit rating groups? I have no objection to paying the higher rate on anything I'll charge now, but think it is a form of tyranny to make you pay an old debt at a higher rate or get your credit messed up.

i bought a Germ Guardian air purifier for $150 five months ago and the fan quit. I carried it back to the store where when I purchased it, the salesman assured me it had a one-year in-store warranty. I was told it had only a 90-day warranty through Lowe's with the receipt (despite a sign on the register touting easy no-hassle returns even without the receipt) and was told I had to box it up at my expense, contact the manufacturer for an RA number, return it at my own expense, and wait however long it takes to receive a replacement or a repaired unit from Germ Guardian.

Water heater is two months old and now the pilot will not stay on. I have four small kids that need to have a bath.

When my husband and I purchased our washer and dryer, we made our first payment on time, and doubled it. The minimum was $39 and some change. We sent in $80.00. Now, they say that it was late (I have the cancelled check). They have made my minimum payment $52.00. I wish to make this payment, and include on my check an extra $50.00, and say it goes just to the principal. Can I do this? I wish to get out of this, ASAP, and I know no other ways to do it.

I bought a dishwasher from Lowe's and did not purchase the extended warranty, a mistake I would never make again! Next, I purchased with Lowe's credit card. If I had used my Amex, the manufacturer's warranty would have been extended. This was my second mistake. My worst mistake was trusting Frigidaire would make a good product. I just trusted something brand new would work. It never worked great. I thought it was something I did, not the right soap, loaded too much. It ended up one major spinner never moved which was the reason my glasses had food in them after washing.

On March 23, 2009, I purchased cabinets and counter tops from Lowe's. I was told I would have to pay in advance in order to have the materials ordered and I paid almost $13,000 for the cabinets and counter tops together. The cabinets were put in the first week in May starting on May 6. The next week, the counter top representative came and measured the counter tops on May 14. The following week, on May 20, I was contacted by Lowe's (Phil) and told that the counter top measurement was wrong and I was actually getting a refund of $315 and I would have to sign a new contract because the measurements were wrong.

My husband went to Lowe’s in Glenmont, NY to make a few purchases. When he got to the counter, he did not have everything he needed for the purchase and told the cashier to please leave the items in the cart and that he will be right back. We live about 5 miles from the store. My husband came home and I then went back to the store to make the purchase using my Lowe’s Card. When I came back to the counter, I told the cashier the situation. She gave me a weird look and then said, "Oh, you came back." I said, “Yes. Where are the items?” She said, "Oh, we didn't think he was coming back." I said, “Okay. So where are the items?” She said, "Oh, we put them all back. We looked at him and didn't think he was going to actually come back."

I bought a refrigerator and I was told it would be free haul away and free delivery. When I was purchasing the refrigerator, I was told they would still charge me for delivery and then give me a debit card equal to my delivery charge after I sent in the rebate form. The rebate form even states a debit card equal to my delivery charge. I was shorted $26 when I received the card a few weeks later. I tried contacting Lowe's and all they said was, "We apologize for the confusion. Although you paid more in delivery charges, the rebate is based on the amount that we have been given as the standard local delivery charge of the store where you made your purchase." I was not informed of this at the store nor on the rebate form. I should have been informed that I would not have received the full amount of the delivery charge before I purchased the refrigerator.

Hot water pilot will not stay lit after numerous repair calls to relight and all new parts excepting the tank itself replaced.

Lowe's continues to sell Whirlpool water heaters knowing full well that they are defective products. In Aug. 2007, I purchased a 30-gal. gas water heater. Upon opening the packing carton, we encountered an extremely dented unit. Lowe's ordered another unit which was also extremely dented. Both times, the cardboard packing carton was in pristine condition, without a single dent in the cardboard. Obviously these units were packed for shipping in the damaged condition. In November 2007, I received a water heater without visible damage. In May 2009, the unit turned itself off and needed re-lighting each time hot water is used. Repairman diagnosed the problem and ordered a new assembly. After the new parts were installed, it was impossible to light the water heater at all, so he removed the new assembly and reinstalled the old parts so I could at least light it and have hot water.

My identity was used to open a Lowe's Business Credit Card without my authorization. They did not verify with identification. This led to the person who opened the account using my social security and cell phone number complete access to charge goods to under my name. I have filed a police report and an identity theft report with the New Bern Police Department in New Bern, North Carolina.

I have been in contact with Lowe’s special services a number of times. I have not had my issue resolved to any degree. It is a simple matter regarding replacement of a merchandise card, which was destroyed in an accident. I have provided the information requested of me as well as faxing the most recent purchase receipt at my expense. No results have materialized. At this point, my worst experiences regarding customer service have been eclipsed by far.

I bought a new 50-gallon water heater from Lowe's in early 2008, a Whirlpool model # bfg1j5040t3nov. I read reports of bad thermocouple, bought 2 new ones from Lowe's. I installed both at separate times. The flame light keeps going out, probably the gas valve was bad. I have no time for runaround by manufacturer or Lowe's. I need hot water for my family now! I am getting to retire next year, so I thought I'd buy a new heater to last 12 years into retirement. This is just as bad as buying a new GM product with a 3.4 liter motor, lower intake manifold gasket going bad! Ya, that's right. GM has no recall on this engine except in Canada!

I am having problems with my Whirlpool water heater, the same as your website has described in great detail. The manufacturer and Lowe's both failed to mention the lawsuit or the defective parts. They continue to offer the defective parts as a solution to the problem. Your website mentions an updated part that remedies the problem. Shouldn't the retailer and or the manufacturer offer the updated part to consumers instead of continuing to offer the defective one and charging me, the consumer, for a known bad part, shipping plus all the labor? I am upset that after spending days installing defective parts, I still have cold showers. They should have sent the updated part. I am at their mercy, and they don't seem to care. Is there anything I can do to get the updated thermocoupler so I can have warm water again? My water heater is 5 years old now, and the warranty is supposed to be 9 years. Defective parts have only added to my frustration. It seems unfair to buy a new water heater when the warranty for this one has four years left.

I was charged for a delivery, but because I lived so close, they automatically put me in for a rebate (instead of just not charging me to begin with). I made two purchases separately, so I was sent two rebates in the form of $59.00 Visa debit cards. I tried to use them to make payments on my account but was told I couldn't because although they say on the card they are debit cards, they have to be entered as credit cards, which cannot be used to make payment on accounts. Why do they say they are debit cards but can't be used as such? Sounds like an integrity issue of false advertising.

I paid off my balance in full. I was waiting to receive word that the transaction went through when I received a letter stating they had closed my account because of reasons that were not true. I was now considered a credit threat ... which is strange because the whole time I carried a balance (years), I was not a credit threat. I do not have big balances on any card I have. It's no more than $500 on 2 cards and I make over $42K a year. All of a sudden, I pay off the balance and now they close my account. This affects my credit standing. They even told me I was good customer. I paid on time all the time, so this is why I find it confusing. The lady I spoke with told me there was nothing they could do. I shall be calling back to complain to whomever I can. This is unfair and untrustworthy business practice and should be stopped. I am going to report them to the BBB and I will never have another card or recommend Lowe's business to anyone. I work hard, pay my bills and do not miss payments. Yet I am a threat ... I just so happen to have a mortgage so I must not be able to pay bills? I'm unsure what the CSR meant by that statement.

Store #0714 on South Higley Rd., Mesa, AZ. Complaint is associated with both a defective product and local store assistance (or lack thereof). Product is a Smart Track Hose Reel 225 purchased in August of 2008. Spindle broke a month later (September of 2008) and I returned for a new one. Floor manager “guaranteed” the hose reel would not break again. (He stated it must have been a defective one.)

I purchased a new air compressor (80-gallon Kobalt) on Saturday, May 02, 2009. I did not get it unloaded and placed it in my garage until the next day. After checking it over for any damage, I noticed a broken connector plate in the motor housing (where the power wires enter). I contacted the warranty number listed on the compressor only because it was a real pain to unload ... and possibly reload into the truck. That number is 800-77-LOWES. I was advised that there was no service center in my area and that they would need a full business day to find one and would contact me on Monday evening. After not hearing from them all day, I called back on Monday evening and was told that they would call me back on Tuesday. It has now been a full week and I have not heard from anyone. I feel it is not my job to call in every day to see where my resolution is. I looked up the warranty policy online and read that you can get a refund during the first week. Feeling that the tactic was "stall the consumer" until the grace period was over, I took it upon myself to simply return it to the store, get my money back, and buy a new one. I did just that. I have still not heard from the warranty service department.

I bought a Whirlpool Hot water tank and it was defective. I returned one and bought another one and it was defective also and they refused to return my money. I had RotoRooter come and look at the heater and I was told it was defective. The first heater number is **. I do not have the information on the second tank. I took it back and I'm awaiting to see if I will get a refund. I was told so many different reasons it was not working. They put many parts on it and it would not work. They were purchased on 03-13-09 and 04-07-09.

I went into a Lowe's in Dallas, TX on Hampton. I wanted to purchase some light fixtures that were on clearance for $13.50 each. I needed 8 fixtures. This store only had 3 including the display which they were willing to sell. The saleslady then offered to contact other local stores that showed the lights in stock so I could purchase the remaining 5 light fixtures. She contacted the Garland location on George Bush Fwy. They did not have the lights on clearance and would not lower the price to accommodate. She contacted the Mesquite store and a North Dallas store also, none of which were willing to lower the price to $13.50. I don't understand how there is a price guarantee for competitors, but they were not willing to satisfy an already internal customer.

It takes several weeks for already paid for items (wallpaper and carpet) to be delivered. Also, installation was contracted for a French door to be installed with a 2 business-day promise to have it measured. The contractor took several days before he showed up, then he got the order as a left-handed door when it should have been right-handed. Then the contractor took several more days to get the figures into the Lowe’s store. Today, the door was installed but since it was the wrong door, I was informed it would take at least a week before the installer had an opening in his schedule to reinstall it and possibly it would be a month. (The installer is not the same contractor that measured it.) I called back the Lowe’s store and explained the situation but was treated rather rudely. This was the latest of several calls we have had to make to them on this project. With this all said, our installer today was great. He has greatly gone out of his way to help us, but Clarke Construction is the only one to do that. Lowe’s has been extremely hard to deal with in getting our order correct and getting our materials on time.

On 10/07/ 08, I purchased a pre-hung patio door and window which was delivered 3 weeks later. I had the unit installed on 11/11/08. After the installation was complete, I began to paint the exterior at which time I noticed that the jambs were splitting. I completed applying the primer and went to the store to advise them of the situation. They did not have a record of the sale so I had to return with my receipt. There was no one in the department so I was directed to Customer Service. I left a copy of the receipt and explained the situation. Several weeks later, I still did not hear from them. So I called and again was referred to customer service, again with no response. I then went the store again with the receipt and provided the information to Tim, the dept. manager. Two days later, I received a call from an inspector. He came out to the house and did an inspection of the window and door and told me he was recommending that the door be replaced, because the doors were not properly installed in the frame and that they were warping. Both Lowe's and the window manufacturer refuse to honor the warranty.

The customer service at Lowe's in the Garden Center is terrible. I needed someone to help me get some stacking stones and waited 10 minutes for someone to finally show up. Then, he said that for me to check out, I need to tell the cashier and he would load them up outside. I had to finish getting what I needed, stand in line again to check out, wait another 15 minutes for someone to load them onto a cart, then wait for him to unload them into my truck. It is terrible that they are so lazy that he could not have stacked it on the cart when I asked him - then, I would not have had to wait so long. Something needs to be done in that department. I know there is one guy that is always glad to help and his name is Singh. The guy that waited on me did not have a name tag.

I just purchased a 12v cordless 10" string trimmer - Sunday am on 4/26. I plugged it in early afternoon. I used it today after school at 4 pm and after charging all that time, the battery died after doing 195' of trimming around my yard! That is terrible. I always thought highly of B/D until this crappy result. I'll charge it again and see if I can get the other side of the fence done - and then I'll try and return it!

I went in on the afternoon of 4/24/2009, which was a Friday, to pick up several bags of potting soil. The only Lowes employees in the garden center were two young female cashiers. There was no one to assist with picking up the bag of potting soil which was quite heavy. I slipped and dropped it when the carriage shifted as I attempted to place it inside. It fell to the floor and another customer helped me pick it up and place it in my cart. I was able to load several smaller bags after that. I got on line at the cashier's station behind a gentleman who was holding a large canvas rolled up object. There was a problem as the item was not marked, and I guess the cashiers were waiting for someone to respond and conduct a price check. There were two young female cashiers, and they were both standing at the same register waiting for the price check.

This is my first rider. I have had nothing but repair problems: blades, headlights, battery, two of the system keeps discharging, tires going flat. In general, I'm not at all satisfied. Now, the safety switch will not let me start the engine or move it anywhere. I had to go buy a Toro to cut grass and still have not gotten any results from what I call a royal rip off.

I owed Lowe's $5,700 back in Feb. and paid it in full with retirement money. I tried to use my card but was declined several times. They finally posted my payment and I thought all was good again as I charged about $1,700. Now I get declined again and find out that my limit was lowered to $1,500 from $5,900. I don't get it but I will cancel the card and pay cash from now on. If they treat good customers this way, how do they treat the bad ones?

I moved to Brooksville on April 17, 2007. I went to Lowe’s to purchase an outside grill. As I was walking in, a lady approached me and asked if I would like to participate in applying for a Lowe’s card. I did and received a $300 balance. I put the grill on the card and paid it off. Then I wanted to do wood flooring late last year. I was refused a higher credit limit so I used all the limit I had $300. I have been paying every month and receive a bill in the mail every month; my balance is $150 or less.

After repeated request over the past 1+ years, I still have yet to get anything but transferred to various departments and agencies regarding my issue. I have unknowingly and mistakenly been added as a joint co-debtor to an account that has since been put in collection and sold. Neither Lowe's nor the new owner can provide documents to verify me being added as co-debtor. Each tells me that the other has all documents, but neither will do anything about my complaint. After many disputes to credit bureaus, Lowe's still confirms to them that it is a joint account. All I have asked for for over a year is where is the proof. They seem to give it to the bureaus. If no proof, remove my name from the account. Today, I am no closer than when I started. Just much more frustrated.

I purchased a troy riding lawn mower from Lowe's with an additional 3-year warranty; however, it didn't start up in 2008. The second year of me having it, I sent it off to the service center. No problem there. On Sunday, April 5th of 2009, the first time using it this year, it did not crank over. I called the service center and they stated if someone would be in contact with me. Well, after 3 days, I called them back to see what was going on. They called out the people that were supposed to give me a call and they were closed on Wednesday. So they assured me that someone would be in touch the next day, Thursday. No one called so I called back Thursday evening. Well, they called the service center and the lady came back to me and assured me that the gentleman promised her he would call me if not that afternoon that it would be the next day which is Friday. Well, no one contacted me on Friday.

My mother had to get a new hot water heater in October 2007, Whirlpool model BFG1F4040S3NOV. It lasted 4 months and then it would not stay lit. We called for help and just like everyone else, we got someone in India, same thing 20 bucks for 3 days. We did have our own plumber come because my grandmother died, and we had to have hot water because we had company coming in. My plumber talked to them and could not get it fixed after 75 bucks. My mother did talk to the manager at Lowe’s and told her that my grandmother died and she said, “Bring it back.” Well it’s 1 year in February that my grandmother passed; and today 4-7-09, the hot water tank went, and it will not stay lit.

I purchased a washing machine on 11-24-08. The machine has a broken transmission. I contacted Lowe’s on 4-2-09 concerning the problem. Sloan Appliance Service responded to the repair call on 4-7-09. Sloan has to order the transmission, and maybe it will be fixed by the weekend... maybe! Meanwhile, we are out of a washing machine and have to go to a laundry mat. This makes the wife not too happy; therefore, I am not too happy.

I have attempted to contact Lowe's several times with the following complaint and have not heard back from anyone. I merely wanted an apology and reassurance that a procedure would be implemented, but now I'm angry. My 10-year-old son and I were in your Highland, CA store on Saturday evening getting a few tiles cut. I saw some discounted tiles set back on a bottom shelf. In attempting to move the box to look at the tile design, I dropped the box on and crushed my left hand. The gentleman who was cutting my tiles immediately called the store manager on staff to alert him as to what had happened. It took him close to 10 minutes to show up to the tile cutting area.

On March 30, 2009, I went to the Lowe's Home Improvement store in Cornelia, GA to check pricing on indoor blinds for my home. As I approached the home decor area, I noticed a large sign stating that indoor blinds could be installed by Lowe's installers for a flat fee of $118.00 or so. This was for the entire home with no stated restrictions. I approached a home decor clerk (Nettie), who was friendly and seemed moderately knowledgeable, and began to inquire of her about the installed blinds promotion. She advised me that the way it worked was that I would have to pay $35.00 upfront for a Lowe's contractor to come out to my home and measure all windows and doors. Then the Lowe's installer/measurer (turned out to be the same person) would drop off the measurements at Lowe's and then someone from Lowe's home decor would call me to set up a time to come in and select the style blinds that I wanted. That seemed reasonable to me, so I agreed to those terms (didn't sign anything) and paid the $35.00 in advance.

Sounds like I'm not alone. The thermocouple dies on my 50-gal water heater about once every 8-10 months. I would just go to Lowe’s and buy a new one, then after a while, I was buying 2 at a time, because I like my hot water. The price is about twice that of the common style, but I was just going to tough it out and learn my lesson. Now, I go to Lowe’s and every other hardware and plumbing supply outlet, and there are no replacements to be had. Do I buy a gas valve, try to tap and heli-coil to right hand threads on my current one? I'll do something tomorrow as I do like my hot water.

I was interested in buying a wall oven that was a display model. It had obviously been there a while because the price had dropped from $1,800 to $1,000. On 1/18/09, in the evening, I asked the representative if they think the price would drop anymore because there was a very noticeable scratch on the front. They asked the manager and they claimed they could go down to $900. I decided to think it over and go back the next day also to be sure I had the cash. I went back the following day and the manager on duty, Scott, said no. They couldn't agree to that price that the girl who gave me that could be fired. His words were, “Well, Patti is only hourly and shouldn't have agreed to that. I am in charge of her so she could get fired over this.”

I originally purchased a refrigerator with Lowe's of Lewisburg, WV. I was told I had a year to pay same as cash. I started to receive bills and 3 months later, I got a letter that they were putting my account out for collection. I called the number on the letter and told the lady that I was supposed to have a year to pay. She tried to charge me interest. I plainly told her no, I would pay off the account for the amount of purchase - not a penny more. I purchased more things and paid the account off on the internet through CheckFree. Well, to this day, my account has not been credited the $350.00 that I paid through them. You have to watch every move CheckFree and GE Money make, along with Lowe's itself.

Hot water heater stopped heating on 1/14/2009. I relit, water heated, then it went out again. Each time I need hot water, I have to reignite.

I purchased fencing supplies to install a fence, driveway gate, walk up gate and gate to the backyard. Lowe's arranged for Emerson Brothers to install the fence. From the very beginning, there were problems. First, they sent the supplies before I had an installation date which meant that the supplies were exposed to the elements for approximately three weeks. When they finally came to install the fence, all the fencing panels were warped and had to be replaced. I had to wait another two weeks. It took them four days to complete and not four days in a row.

I was talked into purchasing the account security several months ago and have paid for the service every month since. I was placed on medical leave from work for a total knee replacement and called about the terms of the agreement. The people at Account Security said that I had canceled the service. I told them that I most certainly had not and wanted proof that I had. The person then changed their response and said that Lowe's had canceled the service. When I contacted Lowe's, they said that they did not cancel the service and that I had been paying for the service every month. I tried to get both companies on the same call, but the guy from Lowe's hung up so he did not hear the woman say that Account Security had not canceled the service.

I just bought it because I trusted Lowe's but this WH has thousands of customer complaints on the web going back years. I called Lowe's and told them it was very important to get it fixed since it was in a rental unit and it not working was liable to cost me my tenants or at least some rent money. They said that there was nothing they could do, "Call the 800 number on the unit." Now of course, I have to trouble my tenants to go out and get the numbers for me. It turned out to be India and after a great deal of difficulty, all they would do is to send out a new part. That's when I found all the stated problems for this unit on the web.

We purchased a Maytag Neptune front load washer. I have talked to the store we purchased it from, but were told to contact Maytag. The problem is the washer shakes the house when it washes. It has been leveled more than once, but it continues to shake very badly. First, we thought it was because we were in a modular home. We recently built a new house and it still shakes very badly or violently. It has beat the paint of the side of the washer and some off of the dryer. It has also begun to beat up the cabinet next to it. What is the best way to fix this problem? We had the washer for about a year and a half. Pedestals were purchased for them to set on for the storage.

I purchased a Whirlpool 40-gallon hot water heater from a business in Fayette, Missouri who had to pick it up at Lowe's because he didn't carry any 40-gallon tanks. This was on April 8, 2008. Yesterday, Jan. 3rd, the pilot went out. We tried to restart it but it kept going out. Called the man who installed the tank and he replaced the thermocoupling. It still would not stay lit. He called Whirlpool, and surprise, surprise, they were from India. They said it needed a new gas valve. Lowe’s in Columbia has one, but they want $95 for the thing. I called Whirlpool back and demanded they ship me a new gas valve on Monday, overnight, free of charge because the heater is still under warranty; and I am not paying for any more parts for this piece of crap.

I purchased from Lowe's a Whirlpool hot water heater on 6-19-06 (model #BFG1F4034T3NOV). I installed it myself and was okay for a year or so. Over the following year, I started to experience some intermittent water temp changes until last night, Jan. 1st, 2009, it failed completely. The pilot is okay, but flame is inoperable. Unable to contact Whirlpool support and Lowe's is not willing to help me until I contact Whirlpool. After reading all the complaints on this site, I've concluded that repairs to this unit will not fix the inherent problems. I fix cars for a living so I understand the difference between a true fix and a patch job. I do not wish to proceed with patching this unit. Cold showers are not something to laugh about.

I had the same problem many people had with the Whirlpool flame-lock hot water heaters. I went to Lowe's to purchase a new thermocouple and to my surprise, I was given a complete new burner assembly. All I had to do was remove the old burner orifice and plate and install on the new burner assembly. Kudos to Lowe's! I am very satisfied with the way Lowe's handled this situation.

On May 23, 2008, I ordered three interior doors to be installed in my home. I paid $1240 in full on that day. I was told that the doors would arrive between one week and 28 days and then the installer would call and make arrangements to come and install them. It took exactly 28 days and a week later, the installer called. One week later, a young man came to install all three doors. After more than four hours of trying to install the bathroom door (and chewing the hinges to shreds) he began work on one of the bedrooms. He chipped a large piece off the front and told me that he would have to take the door with him and have it replaced. Two days later, the bathroom door fell off its hinges and they sent someone else out who fixed the door and hung the last bedroom door in about 45 minutes (which just goes to show that it can be done). He told me that the third door was going to have to be replaced...which meant that I would have to wait another month.

Visited store around 8:30 PM to look for tile and there was 2 carts in the middle of the aisle with white boards on them. We had to maneuver around the boards to get what we needed and I discovered the boards were covered in wet paint, with no signs around anywhere. I had on a nice, new, pricey jacket and it got covered in paint as well as my friend's jackets too. We told a manager about it and he called to associate and asked what kind of paint it was, and it was water based so the manager told us to hurry into the bathroom and try to wash it off. The paint is still on my jacket. It had soaked into the fibers and most likely isn't coming out. The associate painting should have been more responsible and put up a sign about wet paint. My new jacket is now black with a touch of white specks on it.

We purchased a Whirlpool refrigerator from Lowe’s and the compressor quit working. We were told by Lowe’s that their credit card had nothing to do with them that it was a separate company. We had to go and buy another one even though this one is less than 4 years old. Lowe’s should at least stand behind the products they sell. Even if you buy it on their credit card.

When I called to use my extended service plan, Lowes schedules a service call with Integrity Appliance to come out on 9/22 between 8-12nn, they never showed up because they claim to have called and left a message trying to confirm the call. The only number they had on file was my cell number. I did not have a call registered, there was no message left. Therefore, leaving me to have wasted a whole morning and having to reschedule. Once the tech did get here, I was told I needed a certain part and it would take 10 days to order it, then when the part did come in I was called and they scheduled out a week for my appointment. On the day of my appointment they were suppose to have arrived between 9-1pm, the service man did not arrive until 2:39 pm.

Purchased Garden Treasures glass patio table, exploded for no apparent reason approximately 2-3 years after purchase. My table sat in a covered patio screened enclosure so there was no way it could have been damaged from any falling debris, etc. No physical damage except for inability to clean up all of the shattered glass - we are still stepping on fragments. Economic - contacted the manufacturer, but they said I would have to contact Lowe's. I'm sure I will have to replace without any reimbursement although this collection has a 10-year warranty, with exceptions for glass top.

Purchased building materials about 9 months ago, which included trusses for a building we were planning to build. The project got cancelled, but i was still billed for the trusses. When my son-in-law called to get them he was told that they had been destroyed and I was still responsible for the payment. My problem is I have NO product and NO credit was offered to the account. No one gave permission for Lowes to dispose of the trusses and I am caught in the middle of Lowes' mishandling of the product.

I bought a Bosch dishwasher in May 2008 for $845.00 with $144.00 for installation. It was on order for about three weeks (longer than stated) but since I had a working dishwasher I didn't mind. While waiting for the dishwasher to come in (three days had passed), they ran an ad for free installation. So, I went back to the store a second time to ask for the free installation since it hadn't been installed yet. They said I'd have to re-order to get the billing receipt for the rebate (later they said it didn't require a rebate). So they charged my account $845.00, and then supposedly subtracted $845.00. It didn't show on my bill. My original $1020.00 wasn't credited $144.00 either.

Basically Lowes credit will Cut you off if you are late three times in a year. and don't question there decision to do so because they feel they owe you no explanation other than you were determined to be a risk. There billing cycle can take upwards of 72 hours from the payment is made to actually be applied to the account, they feel this is normal.

I bought A washing machine from lowes. I bought the extended warranty on it. The washing machine went out back in Aug. and they ordered the parts and said it would be fixed in a week. Well its been almost 2 months and they said some of the parts are on back order and they cant get them in. I have been spending on between 40 and 50 dollars a week at the laundry mat.