Lowe's Home Improvement Reviews

I was in need of a replacement roof on my vacation home located in Garrett County, Maryland. I happened to stop by the local Lowe's and noticed an ad for professional roofing services. The estimate was in line with other estimates so I signed a contract. The main reason I went with Lowe's was the assumption that they would do quality work. Normally if this project was closer to my home (around 200 miles away) then I would have hired roofers that I dealt with in the past. Over the years I have had approximately 14-16 roofs replaced on various properties.

Lowe's in Oakland, Maryland sub-contracted the work to DAT Contracting, LLC in Grantsville, Maryland. I had my doubts from day one when they showed up on the job site. Daniel ** called me on the first day to say he needed to add more roof sheathing to the front porch because he uses 1 1/4 inch roofing nails and they would show through. I asked him why he could not use 3/4 inch nails. Secondly, I told him it is never a sound roofing practice to put sheathing on top of old sheathing. He sounded a little confused as to how I would know this! Anyway, I had my doubts. Normally my golden rule is to be on the job site while a contractor is present. Unfortunately the distance from my main home was an issue. I've learned my lesson from this job and will never let this happen again.

The contractor took 3 days to complete the work. A little longer than I had thought, but not unreasonable. I arrived at the work site about a week later to inspect the work. The moment I saw the work I was completely disgusted with the quality! Here is a partial list:

- Cellophane from roof shingles hanging from eaves

I contacted Lowe's immediately and had them come on site. Chet ** from the Oakland store contacted the contractor and both came out to discuss. I asked the contractor if he inspected the job prior to leaving the job site. He said he did! I asked him "AND YOU WALKED AWAY FROM THIS!" He didn't answer. I gave Lowe's a list of all the issues, some which can't be repaired (i.e. misaligned shingles and drip edge). They fixed some things, but I still have broken shingles, nails in key ways, improperly installed flashing, etc. I contacted Louie ** of the Oakland, Maryland store, who told me he had inspected the repairs and they were "acceptable".

At this point I am left with hiring another contractor to see if they can correct some of this mess. Every time I look at the roof I am totally disappointed with the end result and extremely disappointed that Lowe's considers the job acceptable. Also at this time I am evaluating whether I will use Lowe's for future projects unless they can assure me that you are capable of doing quality work like their ads claim.

After they unsuccessfully tried cleaning it, they said "It is the stone" and I questioned how smudge marks would be part of a stone. So I called Entela again for several Wednesdays who said she would look into what could be done. But when I never heard back I called her a few weeks later and was told they would send me something to "apply to the counter, cover with plastic overnight, and peel off" which they never did. December will be three years that I have the counter and am extremely dissatisfied and will never purchase such product from Lowe's or Stone Systems.

Several days before our due delivery, I received a call from the store telling me that the refrigerator was a very popular item and wouldn't be available for another month. Of course my wife and I were extremely disappointed. I asked the salesperson if he could send me a similar refrigerator to which he replied "sure we have nearly the same but an upgrade." Wow. It was on sale. My faith in Lowe's was revived until the delivery date.

Delivery date Saturday - November 7th 2015 - My wife called me while I was at work informing me that the microwave was not on the order and was not part of the delivery. The refrigerator, which was too tall for the required space was put back on the truck due to the space being inch too short and the stove was in place. Approximately 30 minutes after the drivers left, my wife was wiping the stove down and removing all tape and upon opening the oven realized this was not the convection oven that was ordered. After confirming with the store manager the model number on the stove, it was noted that the stove had a wrong model number attached to it. Since we were installing the dishwasher ourselves, that was left boxed in our kitchen.

Sunday - November 8th 2015 - We met with the Manager (**) and a very helpful sales person (**), who kindly upgraded our microwave and dishwasher for all the trouble we had endured. My wife and I drove back home, loaded the dishwasher not yet installed and returned to the store. After spending an hour at the store pointing out yet again our chosen appliances, we were assured that our appliances except the dishwasher, which I decided to take with, would all be delivered on the following day. Great. Everything was ready to go. My wife and I left the store excited and extremely happy.

Monday November 9th 2015 - 1230 pm. It's the delivery of my new appliances. A very nice delivery driver Francisco exclaimed "I have your order Mr. **, one gas range one microwave." "** where is my refrigerator?" "Sorry", he said, "this is what I have." Filled with more disappointment, I called Lowe's and spoke yet to another manager who told me that they didn't have a refrigerator for me. I explained the situation from my visit to the store on Sunday and he agreed to investigate. After several minutes waiting on the phone, the manager returned and said "I'm so sorry Mr. **. I'm standing here at the store with my hand on your refrigerator, and not to worry. I will bring it myself. I'll be there soon!"

My attention turned to ** who needed my signature. As I looked at the gas range I realized Lowe's had sent me the wrong one, yet again. Minutes later, my refrigerator arrived with one of the store managers who was very apologetic that this happened. At that moment, the manager was told that the wrong gas range had been delivered. He was speechless. How this could happen so many times to one customer. The manager turned and told me somehow he would deliver the right gas range to my home that day, which he did. I finally received all the items I had paid for. For my wife and I, we are totally exhausted with the whole Lowe's experience and would highly recommend that the corporate office at Lowe's takes steps to improve communication and follow through, checking each delivery before it leaves the store.

The contract states that if it could not be repaired it would be replaced with a new one including installation charges, and new one that is the same is now 499 not the 444 that I paid, plus there would be delivery and installation on top of it! I talked to the assistant store manager ** and got nowhere. I feel very ripped off, and feel Lowe's is very dishonest selling contracts that cannot be honored. I told the lady from the service contract company that called and told me there was no one in the area that repaired hot water heaters that there were a lot of them and gave her names and was told they did not have a contract with them and if I used one of them I would not be reimbursed. So now I am looking at 2 to 3 weeks to receive a gift card that will only cover about half of what it will cost to replace and 2 to 3 weeks of no hot water. The impression I got when talking to the store that it was no big deal to have no hot water for several weeks!

I feel that I should be credited the full amount that it would cost to have it replaced, not just a partial. The contract that I was sold stated that. I also feel that these contracts should not be sold since they cannot be honored and Lowe's should be more truthful when they are sold and not tell people that someone will be out in a couple days.

When the carpet installer came in later in the week, I had asked him to do the same. He said, "ok." When I got home from work, my wife was very upset because there were dings and scrapes in our railing and walls and doors. Also found a knob off my closet door laying on the floor. Look like it had been glued back on. I called Lowes. Then came out with the installer owner, and said, "We did not do any of that. And we don't fix squeaks." I showed him some more and as I was showing him his helper was going around putting stain to cover the nick and scratches, and said again, "it was not our fault." I said, "well, it was not there a couples days ago."

He said, "I will call you and set up a time to fix the squeaks and touch up things in a day or so." It has been 3 weeks and I have not heard anything. We are going to have a different installer fix their mess up. Cannot believe Lowes treats their customers like that. I could tell the installer was not going to let the Lowes rep say anything. He just walked around and said, "I will call you back."

The only reason I give 4 instead of 5 is that we ordered drywall for delivery that day and had been told it would be first on the truck and arrive a little after 9. The operator said she would call the driver to find out. I never heard back so I called 30 min later. She hadn't called and I was transferred. The driver wasn't scheduled until 10 so our drywall was almost 2 hrs late. (I know morning delivery is any time before 1pm but the person told us they would move us to the top because we said we would have it picked up if it couldn't be delivered 1st thing.) We had a group of 8 people and 1 day to drywall half of a house so it was a setback for us. I would recommend Plymouth Lowe's to anyway, especially for great, experienced paint advice (ask for Gordon!) Wouldn't recommend delivery unless you are more flexible with the time.

Other day, in the end of October, I was at Lowe's store in State College, PA, and I asked the man who cares the Appliance section if he could see on his system my purchase and give me a receipt or see if he could find what kind of freezer I bought from Lowe's. He asked me when I did my purchase and I said 4 or 5 months ago. He laughed in my face and said ironic that he couldn't do anything for me and I should go and look in my freezer the model. I tried to explain that my freezer is not in my house, is in another city, in a certified kitchen we rent, and I was there at the store to ask for help. Serious. Bad service ever. He just ignored me. So sad because Lowe's advertise on TV is nice, people look nice, but the reality is not that unfortunately.

Fast forward 10 days. I go down in to our basement to change a load of laundry (we have a finished basement with carpet) and I see 2 water stains on the ceiling? Further inspection shows my dry wall on my ceiling collapsing in another spot and water streaming from the hole and our carpet soaked! The dripping hole is directly underneath where our fridge sits. We pull the fridge out and water is pouring out the vents in the back of the fridge. Who knows how long it was leaking... We turn the water function off and call Lowes. They send me over to appliances who take the information and tell me the store manager will be in contact. Well my husband kind of took it from there and spoke to corporate who gave us a claim number, said they would contact us to have a adjuster come out, order a new fridge... All seemed well?

Adjuster came out on Sept 20th so that wasnt too bad? We follow up a few times with the gentleman who is handling our account after the adjuster was out and hear nothing. Not about our replacement fridge, not about the claim... Finally I reach him on October 4th and he tells me they passed the claim to Samsung Fire and Marine Insurance and he will follow up and see why they havent contacted me and the Lowe's store we bought our fridge from was supposed to contact us to set up the delivery of our new fridge. Never heard from them either... He said he would call and look in to that. Good thing the fridge still works except for water, huh?

Another two weeks go by (Oct 19th) and I still haven't heard from Samsung or the store? I call him back and he said he would check in to it and then I finally hear from Samsung. She had supposedly had this information for a month according to Lowes, and nothing from her? Oh, and in the mean time... We had to go in to Lowes and track down the appliance manager who knew nothing about a replacement fridge for us. He was very helpful (probably the only one so far) and we heard from him a few days later saying it would be delivered on October 23rd.

When I finally got Samsung on the phone after a month on the 19th, she said that once our fridge was picked up we would have to have it inspected. Ok, seems reasonable I guess? We are talking about a good deal of damage at our house between the floors and the ceiling. Then she tells me that we have to have pictures taken and sent. I was getting irritated because first off we have already had Lowes out and our own contractor for estimates. Didnt Lowes send her the pictures? She wanted to know the address the fridge would be taken. How should I know that? She was rude, wouldnt give me her supervisors name or number. Told me what could they do, that she couldnt? I called Lowes back and left a message for the guy asking if he could help me get a new contact... No response. I send her my contractors estimate and then she says they need another independent contractor to come out.

Another day off work to meet him and he comes out October 28th. I give Samsung a week and follow up. No response. Two days later I leave a message for Lowes. No response. We call the independent contractor. He tells me he sent the information October 28th so what is the holdup? Finally today I get a message from Samsung saying that they are setting up the technician to come out and inspect the fridge and I will have an update in another week. This has been going on for months and the fridge hasnt even been inspected yet!!! The fridge was picked up three weeks ago???

I'm furious. The worst communication ever. If I had known it would be this much trouble and constant hounding to just get an update, I would have gone through my homeowners insurance. Not to mention our microwave in not working properly either that we just bought and I dont even have the energy to try to get a new one? Do not buy Samsung or from Lowes. This whole experience has been terrible... And Lowes has been no help at all. The person handling our claim will not even return my calls or emails.

We were very upset and Joey knew it. He later text my husband and said they would go ahead and install the window for free. My husband told him we didn't expect it but would appreciate it. Joey took it as we didn't want it. The windows were suppose to be installed 6 weeks later but were not installed for 8 weeks. When they came and installed the windows there were numerous problems! The garage window wasn't installed nor had it been ordered, there was no screen in one of the windows, the wrong window was installed in our kitchen which was a special order and cost us more, and the sliding glass screen door was broken! I spoke to the installer and he told me I needed to contact Joey, to which I did. But Joey was extremely rude and did nothing about it; he basically washed his hands clean of any problems. The windows were installed over a month ago and nothing has been resolved as of yet.

Whenever I call the store or customer care I just get the run around. No one will take responsibility for the problems nor will they try to fix them. I paid $7000 for their Milgard windows, supposedly their best windows. I am extremely disappointed in the service they rendered. I will never have Lowes install anything in my home again. My opinion is the least they can do is take care of their customers and compensate them when they screw up.

Their compensation to us they claim will be, the windows we initially ordered and a free garage window. Seriously that's compensation? That's what we ordered to begin with!! How is that compensation? We have spent thousands and thousands of dollars at Lowes over the past 6 months remodeling our entire home and we’re not so sure Lowes will be getting any more of our money. If this is not taken care of I will take further action! So think twice about having Lowes install any windows in your home. Their services are the worst!!!

Our problem started today as the subcontractors arrived. We were lead to believe there would be at least 4 people on the crew and the work would be completed in 3 days. Only 2 men showed up today and said it would take 4 days to do the work. I work from home and have a business trip scheduled on the 4th day. I explained they need to stay in communication throughout the day as to their process so that I am NOT locked out of my office and that they must stay fairly quiet, i.e., no loud Mexican music playing since I'm on conference calls most of the day. I stepped out of my office for less than 5 minutes, and they took that opportunity not only to block me out of my office, but both my bathrooms and access to both my dogs. I was livid.

Next they told me that while I had all the baseboards needed, I needed an additional $1000 of quarter-round. So off we went to Lowe's to get that ordered and will need to spend 8+ hours tomorrow to get that painted for them. Now they just told me they don't have enough leveling compound and that I needed to drive once again to Lowe's (20 miles round trip again) to get the compound they need. This has been a nightmare today. Horribly loud Mexican music. Blocking me out of areas without warning. Rude workers. Not enough materials due to a poor estimator. Us wasting time and gas getting their materials. NEVER AGAIN will we use Lowe's subcontractors. Let this be a warning to other consumers.

Meanwhile 30 minutes later no one showed to assist me and I ask Customer Service once more if someone was going to assist me. Meanwhile Carlos ** showed his face and gives a highlighted paper to Customer Service and says mouths he wasn't trying to be an S.O.B. Paper. Not only was that unprofessional to do in front me, the customer, he made it so adamant he didn't want to assist. But it also made him seem like the very thing he wanted NOT to look like. The paper allegedly stipulated training/course you had to have taken in order assist with mounting anything to a customer's car.

Now as a customer who is women and shops for large items often, this was the first time I have EVER met with this!! I can deal with being told no a service is not available to me. What I can't deal with is downright disregard for me as the customer and being made to wait 30 Minutes before I was finally acknowledged by the assistant manager. I was offered to have door delivered to my home and I pay half delivery and Lowe's the other half. Due to the incompetence of their staff and waiting 30 minutes before being assisted, I think I should have been offered free delivery at least! This is my last time shopping at LOWE'S!!

And I DID NOT need a receipt according to my attorney since LOWE'S IS THE ONLY SELLER OF THESE "Jennair" branded grills!!

So... be relentless. And you will end up winning here. My attorney also said Lowe's agreed to pay his fees. Because, had we went to court, they would have incurred a minimum of $15,000 defense costs, and when they lost, which was a given, would have had to pay my attorney. Make sure he includes PUNITIVE DAMAGES as a count, and then you may become a millionaire if they fight you as a jury will HATE THEM! Best of luck to you all. I may in the near future post the unpublished home phone and cell phone numbers and home address of the Nexgrill President and CEO. If enough people post back here that you would like that.

When I finally went to pay for the order, the sales help would not honor the 10% discount agreement even with the written note because the promotion expired. I requested to speak to the manager, Kevin, who originally approved the discount and was treated very rudely by him. He stated that he wasn't going to give me the promised discount because "I would lose money". I shared with him that the discount would help me with the cost of the tax, and he said, "Everyone has to pay their taxes, lady." However, I must sincerely thank Lowe's Manager Kevin. Due to his disrespectful treatment, I took his quote to Home Depot and was treated like a very valued customer. After three visits, I paid Home Depot $926.00 less than Lowe's "bottom-line" quote on the very same cellular blinds. THANKS, Kevin... but sorry will never return to this store, nor recommend it to anyone.

I called the service dept the next day and told them, they put in to have someone come out. No one came out until 9/10. He took one listen and knew right away the cabinet wall was dented and the drum was rubbing the side of machine. He stated it could not be fixed and would have to be replaced. I would need to call Lowe's and he would put in his paperwork and it would get taken care of being that it was within the 30 days of purchase. I called Lowe's service dept right after he left and was told they would have to wait until they received his paperwork for the service. I waited a few days with no call back. I called and was given the runaround that a claim had to be filed and a manager contacted and I would hear back from someone in 7-10 days. In the meantime we were told it was OK to continue using the dryer. It was just louder than it should be.

I waited 14 days with not contact before calling again. I was again given the runaround that they were looking into it and a manager would need to approve it. I left another message to be called back. In the meantime the dryer got worse, it had been almost a month since it was delivered and no one wanted to step up and deal with this. I called again and spoke to someone, finally. He told me they had no record of it being serviced and didn't know anything about it. He took my information and the service info I had and was to call me back and get back to me the next day. I waited 2 days and had my husband call back in which case he was told they were waiting for the serial number. No one ever said they needed that, asked for it or even mentioned it. All the paperwork was sitting somewhere for a month waiting for a serial number no one said they needed.

The service dept called the store to get the number and process the paperwork. We waited another 2 weeks before we were contacted again to set up a delivery time. In those 2 weeks we got a noise complaint from our apartment because of the dryer noise. A month and a half later we finally received a new dryer. We called to get some kind of compensation because of all the runaround to get a dryer we paid for that worked correctly. We were told there would be some reimbursement and we are stilling on that. The whole situation could have been avoided if there was some kind of communication and things taken care of in a timely matter.

Neither Lowe's nor Aeratis provided any guidance on how to store the weather proof boards in the weather. It was a contentious dispute that lasted more than six weeks. Finally Lowe's and Aeratis were willing to replace the damaged boards, but they did not give me boards matching the original boards. These new boards were much better looking than the original boards but they differed greatly in color and surface texture. The installation of these new boards would have made the floor uglier. The delivery of these new boards also made it apparent that the original boards I received were from a discontinued product line. Nonetheless neither Lowe's nor Aeratis were willing to assist me further. I am stuck with an ugly floor. I will never shop at Lowe's again. I would not recommend Aeratis to anyone.

Original Review: Oct. 22, 2015

Put an order together for kitchen cabinets which are on sale at 20% off. Went to pay for them. Told the 5% discount for using Lowe's card would not be applied. The sale sign never indicated the Lowe's card discount would not apply.

No countertops though, that took another 2 months. Long story short, it is almost November now, still no finished kitchen AND cabinets were dented during install. When we called to complain, the supervisor came and saw the issues, she said she would send someone (that was 4 or 5 weeks ago). Apparently, their installer had surgery and cannot install. It is ridiculous to think that a company as large as Lowe's cannot do any installs because their ONE installer is out sick. Needless to say and very much so regrettably, I will not be doing business with Lowe's anymore. Although the designer for the cabinets was very good with us. It is such a shame that the company policies hold back good employers.

Two days later Lowe's showed up with the appliances. They told me they would NOT remove my old appliances and they would NOT install the new ones. They were just going to drop them off. The appliances never left the Lowe's truck. I had them take all the appliances back to Lowe's. I cancelled my check as I needed the funds to buy appliances elsewhere. Later the same day I talked with one of the assistant managers. He was aware of the situation, I told him I had cancelled the check and purchased appliances from someone else. I had nothing of Lowe's. I thought things were settled. WRONG!

In spite of the fact that Lowe's would not honor the promise of removing the old appliances and installing the new ones, in spite of them knowing I had cancelled the check because I had no product of any kind from them, THEY HAVE REFERRED ME TO A COLLECTION AGENCY to collect the money for the appliances I did not receive.

I have contacted them several times by phone and went to the store several times. They continue to give me the runaround and will not rescind their referral for collection. Once again, I do not have anything that is or was theirs. I am furious that they refuse to correct this problem and feel others need to be aware of this type of "customer service". Thank you.

When I got the estimate installation cost was just less than $2,000 and this did not include the price of the vinyl. For God sakes! I could have a solid 1" wood floor installed in my kitchen, dining room and hallway for less money than their labor and vinyl cost. What a rip-off. I'm out $35.00 but much wiser. I will never do business with these crooks again. One more thing the written estimate did not include the square footage of the kitchen and dining area. Guess they didn't want me to figure out what they were hosing me for.

I called Lowe's Service Advantage and I had to FAX his paperwork. Please check my file for the fax. After that I was redirected to work with Manufacture directly. The Frigidaire sent 2 times 2 Service Providers. One replaces the compressor and again they were not able to fix it and they determined that this fridge is UNREPAIRABLE.

Today is 10/13/2015, the new fridge still does not work. The army of different Service Technicians come all the time without any fix and each one of them ask me to replace it. I dont know what else needs to be done. My files are open with Lowe's and Frigidaire. I called multiple times Lowe's Service Advantage. Even filed the complaint with complain department at Lowe's (**). Laura from Lowe's Customer Care sent me email that she contacted the appropriate department but this was it. No care, no communication, nothing. You have all my information. Please resolve this issue as soon as possible.

At the time of order we were told the lead time was six weeks, so we planned our project accordingly. Instead the cabinets showed up in two weeks, and we were forced to deal with temporary storage for them. We asked Lowe's to hold them for us and they refused. Their so-called 'temporary' storage subsidiary could not accommodate us without two weeks notice. We spent more than $300 on storage.

While this is going on, Lowe's lender generates an invoice. We've never seen it so we don't know what the date on it was. This invoice is never received by us, but apparently went out about the same time the cabinets were shipped. We did not receive any invoice. We did not know about this invoice until it was already late and we were called. We went through the motions with the credit people who apologized, said they were resetting the first payment date to be starting concurrent with our conversation and were waiving the interest and late fee. So OK, the problem is resolved right? We had no reason to suspect any other problem.

My wife then sent a payment of more than double what was owed on the payment plan, thinking OK, we are straight now. No, we aren't. Because Lowe's has raised the payment to nearly 3 times what it says on the invoice. They applied the late payment fees they said they waived on the first payment and added the 'past due' amount they said they were not charging as the effective date of the first payment was changed. They did not inform us of this during any telephone conversations with them. We did not know any of this because a new invoice had not yet been received. So the payment sent is now $40 or so under the amount of the required payment, which we think is more than double what is owed. Again we do not know anything about this until we are called. So now instead of having a minimum payment due of under $150 it is $450. And it is going to remain so.

So we contact them again and are told we are a bad credit risk, they are reporting the late payment on our credit and they will not adjust the interest rate back down to what it was supposed to be. Seems we weren't a bad credit risk when they approved us, now we are. We will not use this credit again and will not buy from Lowe's again. Glad you got a sale, it's the last one. We've researched this online and found several other complaints about Synchrony Bank. This might be Lowe's lender but the responsibility for policing them is Lowe's, not ours. We have found similar reports where Lowe's lenders have been criticized and complaints are being filed. We intend to do the same and encourage anyone with similar experiences to contact us. The order was placed with George ** at Lowe's store 2870 on 053015. The cabinets were provided by MBCI - Auburn. Customer **, Order **, PO # **.

We believe this is a deliberate game being played by Lowe's lender and that we are not the only ones getting this shuffle. We accept that the responsibility for making payments on time is ours. If for any reason after this is resolved we would default or be late on payments we understand the rate would change. However this is not going to stand as is. If this is not resolved - meaning that our interest rate is returned to the original rate which was quoted as 17.99%, all of the fees and penalties removed from this account, and our credit report verified to be clear of any late payments by 30 October 2015 we will file with the Virginia Department of the Attorney General, the Better Business Bureau, the US Consumer Finance Protection Bureau, Facebook, Twitter, Instagram and anyone else who will listen. This might seem like an insignificant matter to you. It isn't to us.

Within one months time the freezer quit working again so we called Lowe's again and this time they sent someone out that had no clue how to work on the refrigerator (my wife had called the warranty company before the second guy came out and told them that this guy didn’t work on these refrigerators). This guy walked in the door and before he even looked at the refrigerator he stated that he didn’t know how to work on it but did state after looking at it that all the door sills and the water valve needed replacing. He did nothing else and made money for a service call, I’m guessing $150 to $180 – what a scam!

Toward the end of this I had gotten fed up, so I called Lowe's and told them what was going on and that I felt that they needed to replace my refrigerator. They agreed to do this, so I gave Lowe's my model number and he stated that it was a 26.2 cubic foot. Something was wrong because my refrigerator had a sticker place on the inside of it with 28 cubic foot. I kept talking with the store manager and he finally stated that the refrigerator that he was send was the same as the one I currently have. When the refrigerator arrived it was the 26.2 not the 28 so I refused the refrigerator and sent Lowe's away.

Hartford Insurance gave me the runaround for several months, was extremely rude and then dropped the claim alleging I did not go back to Lowe's to report the problem for two weeks after the incident, which was a blatant lie. I went back to the store and told the manager what they said and he said he told them that I came back the day after the incident occurred. Hartford Insurance would not pay for all of the damages incurred as a direct result of Lowe's employee being negligent, which would have been the right thing to do.

As a result, I incurred considerable financial loss. I did not have time to chase them in court. Lowe's did nothing to help me with the matter. Due to this I would NEVER SHOP AT LOWE'S AGAIN and strongly recommend others not to shop there either. On the other hand, Home Depot has gone out of their way for me whenever I have had a problem. This is the difference between a reputable company and one that is not. Hartford Insurance should have their license revoked for unfair and deceptive practices. They are a disgrace.

I go back and ask if anyone is going to come help us and he VERY rudely replied with a sarcastic tone, "I don't know what to tell you, woman." Ok, I was ready to slap him across the face. I rolled my eyes and walked away. So I told my mom they were being very rude and when we went to the manager she had no idea who was working that day and who specialized in the department. Her name was Nancy. This was on Central Sarasota Parkway.

The store is very unorganized and many of the employees were very rude. All of which I asked for assistance seemed to think it wasn't their responsibility. Of course we went to Home Depot and their service was MUCH better. If you're not an expert with housing and need some kind of assistance, do not go to Lowe's. Home Depot is the place for you. They helped us get in and out with the cement and other equipment we needed that day in a matter of minutes, many employees helping and all very friendly.

Lowe's flooring installation contractors from Caesar's are even more incompetent than the guys at Lowe's. After weeks of back and forth with Lowe's, they showed up to measure and check out the floors since we had already ripped off the existing carpet and exposed everything. They said we were good to go and that everything looked OK. After a few more weeks of frustration and delays from their part, the installers showed up to do the install and the guys said the floor was too uneven and that they would not be able to do the install. After 2 months of delay, the fools at the flooring department at Lowe's still say that "they don't know what to say or do." We got our money back from them but lost a lot of time and energy and were still left with no floors.

I brought the lawnmower to my local Lowe's and explained why I was there etc..... I told the customer service rep. (who was no older than 20) that I think it is the carburetor and I immediately was told "Well that isn't covered." I asked why and was told that "Because they aren't". I was kind of confused so I asked that if this lawnmower is covered under "Mechanical or electrical defect warranty for 2 years from time of purchase." How can I be held liable for the carb. being bad or faulty? I then said to the customer service rep. "Why would I intentionally break my own lawnmower especially the carb. The carb. is buried deep in the engine and something I do not have the time and basically nor the skill to examine." He then told me "I have seen worse".

I guess my question is what is considered mechanical coverage and what is considered electrical coverage? I am not a dumb guy and I can easily distinguish between the 2 components. I have been a dedicated Lowe's shopper for 5 years and never had an issue but lately I notice the people that they hire cannot answer basic simple questions. Several times I have asked where an item is and I get pointed to the opposite end of the store. I have been rang up wrong more than several times and luckily I caught it. I do not want to go to Home Depot I prefer to stay at Lowe's. This whole lawnmower fiasco coupled with shotty customer service has really pushed me back a bit.

It took them a week to get it sorted out and call their local counter company, Gerrity Stone. A week later Gerrity Stone sent out their employee to take measurements, he was fine. A week later Gerrity Stone called to say that the counters are ready to be installed a week later. The installers were supposed to show up between 2 pm and 5 pm, they came at 1:30 pm. Which is fine if they at least called first to tell me that they're showing up early, but they didn't. It was three workers that spoke Spanish the entire time, only one of them spoke broken English. Through the entire process everyone told me to have the sink and faucet there at the end. I figured they were going to install at least part of it. Nope. The sink is still in the box and they never even looked at the faucet.

I came to ** again to ask and she said my item was not ordered installed by the time I bought and I had to take box. I told her if I not ordered installing I already picked it up on that day. She kept saying not ordered installing and half an hour later they brought BBQ to me it was installed had my name on it. It was damaged on the back, they offered 10% off I said ok because it took me over 3 hours to get it. They reluctantly do their job by the time store was not busy, 3 hours they served only 5 or 6 people including me.

I brought home and wanted to try it on Friday, 25th and found out we did not get owner’s manual booklet. I came back to store and found out my item on sale. I asked for price match as Lowe's advertise. Customer service named ** again tried to avoid me but I came to her ask for help. She said no "you bought floor model and had discount already". I told her I bought brand new one and Lowe's offered installed for free. She gave my receipt to her partner and kept saying that was floor model. I was so upset. They called manager to ask they agreed match.

I don't know why Lowe's staffs and their manager kept saying my item was floor model. Maybe they gave me floor model instead of brand new one I bought, who knows. I asked them for the manual booklet they did not give me, they called back and forth and did not tell me anything. I came to them and gave my number there when they already print another one for me. I did not want to stay there another 3 hours for only booklet but until today they never call. 1 more thing missing from my BBQ machine was oil drop, just found out.

I always shop at Home Depot and very happy with their service. This time I bought my 3 cabinets storage at Lowe’s and bought BBQ for 1 stop shopping. And have terrible experience with their customer service. And no wonder why Lowe’s has far less customer compare to Home Depot because their staffs are not working for Lowe’s interest like ** and other customer service there. If Lowe’s don't care about their customers they will be defeated by competitors.

First, nobody seems to know how to answer the phone there. On the rare occasions that I did get through to someone, I'd invariably be transferred, put on hold or have my call dropped. On one occasion I counted having to call back 8 times over the course of 40 mins before I finally was connected with a manager who was then rude, unprofessional and combative and couldn't wait to get me off the phone. When I asked for his name, he became even ruder and then mumbled something incoherent. When I asked him to repeat his name, he shouted "J-E-F-F!" (If that's even his real name) like I was an enemy or somebody who'd deeply offended him.

I called the "corporate customer care" line to file a complaint twice, and both times the feeling I got was they really didn't want to be hearing from a pesky ol' whiny customer with a complaint (their website has links to a page where you can compliment a Lowe's employee however). At first I thought maybe I was being over sensitive and being too harsh on these guys. Then I had the idea to check on the local Yelp reviews and whad'ya know? A whole slew of negative reviews, one after another basically reiterating the same complaints over and over. Then I decided to check out other broader review pages, and this is how I landed here. Cutting to the chase, Lowe's is a very poorly run corporation and obviously doesn't pay attention to or care about what their customers are saying. They don't deserve our business. They make Home Depot look pretty good in comparison.

My husband called the store manager and advised him that it would be best to reschedule because it would not be prudent to do this work in the evening. He agreed and I followed the cancellation with an email. They have also refuse to give me credit for the broken window, I had to purchase a new window from Pella. They stated that this is a final resolution therefore the store manager and corporate office refuse to speak with us. I am being forced to pay for the reinstallation of the windows Lowe's installed and the broken window.

This lack of respect and communication was poor. The persons in flooring knew that they had a new installing process but failed to mention it to us in the beginning. They also failed to confirm carpet over tile installation. This whole process stalled us from placing the home on the market for over a month!! Money and a lots of time lost. I will not shop at Lowe's again. Poor service.

They showed up at our home at 1:00pm. They started in trying to remove the old windows with a blow torch to remove each individual pane of glass. They had no luck with that then used a sledge hammer to break glass everywhere. In the beginning there were 3 very young Hispanic guys that seemed as though they had never put in a window. By dark one of these guys came to me and asked if we went to bed early. I told them that my mother was 75 and yes she does go to bed quite early. I asked them if they could possibly finish the job the next day. They both turned and walked away. My mother was exhausted by this time so I asked one of the men if they could come back and finish the job the next day. He turned to the other and spoke something in Spanish. He informed me they had another job the next day 100 miles away so they had to finish up that night.

It is quite dark by now, they still had 5 very large windows to install. Within 30 minutes the 'independent contractor' and his brother showed up. They did do some work but not much. He did at one time come to me to tell me that one of the windows had been broken in shipping. He wanted me to look at it. The window had already been installed 'broken'. Now why would this contractor install an already broken window? Because it broke as they were installing it. I have no idea what time it was they finished but it was much too late. There were 10 very large windows to install and they were going to do it in a half day. Neither me nor my mother examined the windows that night.

The next day was our biggest nightmare. None of the windows were neither level nor plumb. Most would not even open since they were not centered in the opening. They had actually caulked some of the windows shut since they were at the edge of the sheetrock. The home is red brick and they used a white latex caulk upside and out. White caulk over on inch wide does not look professional on the brick. They had broken up most of the sheetrock on the inside with their sledgehammer. To cover these areas up they coated them with the caulk. I suppose they did not think we would notice. Glass is still everywhere around our home and parts of the old windows are still being found all around in clever hiding places.

Lowe's is a store I will continue to shop at. Lowe's has done everything they can to make a bad situation right. **, the manager of installation has bent over backwards to get this thing fixed. **, the store manager turned it over to Lowe's insurance to make sure we could get to a resolve with this situation. The actual store is great - the independent contractor is a joke. I would love to know how he passed the general contractor's test and did not know how to install a replacement window.

I am now dealing with Lowe's insurance. They want me to sign and have notarized a form that I agree to the refund of the windows and a very small sum for a general contractor to fix what is messed up. Actually they want to pay a general contractor $1.60 per hour to redo all windows. Then the sheetrock that has to be replaced, they are depreciating it down. There is no way they will ever get by with this.

This contractor has ruined our home and they want to pay the bare minimum even if the actual cost is more. This is our home. The only home that we will have and we take excellent care of it. For that reason an attorney will be retained. If we had wanted our home to be in this condition we could have hired anyone off the street and had a better outcome.

Yes, absolutely shop Lowe's but NEVER, I mean NEVER allow their 'independent contractor' to install anything in your home. It is not worth the price and it damn sure not worth the stress this insurance company is causing. Please read this all and think seriously before you are right in the middle of a lawsuit with their insurance company that think they can screw people (their customers) one more time.

This summer I was using the outdoor department to purchase flowers and soil with pots and fertilizer. This was not all purchased at once. I made several trips to the store. It does not matter what department I enter or whatever I need to purchase, no store employee is available. This is a regular occurrence in the Lowe's store in Winterville or Greenville. I am not sure as the store is on the border line of the two towns. I am not talking about the employee helping another customer. I am saying there is no employee in the department at all. I have gone to the front help desk and they will page the department employee. That never helps.

I have complained and my answer was just “Wait they maybe at dinner or helping another employee.” If you ask an employee they are more than glad to give you a piece of their mind and tell you where to go but with so many items in the store and no employees to help you that does not help much. I get an angry answer if you go to another department and ask for help. They tell you where to look if they know even if they are doing nothing they will not help you. I have seen the employee speaking with customers and you don't dare interrupt him even as he is talking to friends or neighbors. They will not recognize you. Then they keep on talking to friends or neighbors but nothing to do with the store items.

I have waited for 45-60 minutes and I just end up leaving the store. I have never seen the manager. I had to deal with him once and he sent me to someone else that never is there. It did not bother him one bit that he just pushed you away. He is not going to help you. I believe that they are not happy with their jobs and are not going to help you but what they are good is at hiding somewhere in the back left corner of the store doing something. They will sit at the desk and I have given them the politeness of allowing them to finish what they are doing. Then they turn and give you attention telling you what aisle and where to look. I accidentally found what I wanted and described to the employee in that department but they are not going to leave that chair. When you have one more question you go back to the desk and they have vanished.

Well to conclude the last manager was awful the way he treated customers if he would even speak to you. He has the cement parking stops where you park. He has these moved in front of the store as speed bumps. I had a BMW and it really tore the front of my car up. I went home only 10 minutes away to get my camera and when I returned they were removed and I complained to the manager. He first said I should have known not to drive my car across the speed bumps and the truck had picked up the cement pieces. I had to turn this into my insurance company for payment and I had to pay the $500 deductible. After that he denied that the speed bumps never existed and told me he would do nothing for me.

Next, after a week or so, I noticed that I had a large hole in the ceiling of my bedroom closet. This happen when one of the roofers stepped on the sub floor and did not mention it to me. I informed the salesperson of this problem and he agreed to take care of it. The problem was finally fixed by a maintenance worker from the Lowe’s store that the work was done by. I have to mention that Lowe’s contract the work out to other businesses for all of the jobs that they do.

When the worker came to repair the hole in my ceiling he lean on the rod which was holding the clothes up which caused the rod to break and all the clothes ended up on the floor. The clothes were covered so that I would not have to remove all of the clothes from the closet. I thought that he would know not to lean on the rod. So as he was leaving he informed me that someone would have to come back to fix this problem that he created and to paint the hole in the ceiling that he fixed. So that was the roofing problem.

Next, the siding was done by another company with workers not located in Cincinnati. It took about two weeks for them to complete the work due to rain. I understood that but when they informed me that they were finished, some of the work was not even touched by them, meaning for soffit and fascia on the roof of the front porch and two locations of fascia that were missing, which I pointed out. He said maybe Lowe’s would give me a discount on my bill. Very sad. I did not mention all of the work had to be paid before the work starts.

Lowe’s furnish the supplies and then contract the work out to other businesses as I mentioned before. I do want to say there were a lot of problems with the fascia that was done also. So, after calling Lowe’s several times, I was told that they would have someone to finish and correct the problems that the first company recreated.

The next company that came to correct the problems did not do any better that the first. So by now I was very disturbed and I contacted the CEO of Lowe’s by emailing pictures of the work that showed how the work had been done. After this I received emails and calls from all levels of Lowe's. By now I thought that it would be better to refund my money and I try to find another company on my own to get the work done correctly. Lowe’s repeatedly assured me that the work would get done.

Finally another company was hired and the problems were done which I told Lowe’s that I was not totally satisfied. They said that there was nothing else that could be done. I was given a thousand dollar credit on my Lowe’s account. As for the sagging roof, that problem still exist and I was told that the new roof would have to be taken off in order to fixed it. I believe that the work started out bad from the beginning and if the sagging roof had been included maybe it would have allowed some of the other problems to not occur.

The three companies that worked on the siding were Apex Metal, the second company I do not recall the name, the last company was United Installs. Also, after all of this, they had to replace gutters which were damaged by the workers. I had new gutters installed about two years ago. I have had work done in the past by Lowe’s and thought that maybe we learn from our mistakes. I have!

Please take my word... find yourself a good contractor and stay away from Lowe's!

After calling twice in a 4 hour time span, I asked to speak with a manager who told me that I would not be called back because they were on another job. I told him that we tried to get them back immediately. And also informed him that one of the installers was on the phone several times and that telling me that the installers would not call when they were on the job was not accurate. Also, I asked why, when they installed the mirror, that the large hole in the wall was not fixed, since the mirror did not cover it. I was told that it was not SPECIFICALLY mentioned in the contract.

I have no idea when the caulking will be fixed and I had to use a carpet cleaner to get out the stains left behind by the installers and then vacuum the dirt and grime that they left behind. We were not satisfied by this experience, especially with spending the amount of money we were charged for installation.

The manufacture warranty was 1 year and everything has been covered including parts and labor (contrary to what my local Lowe’s says). I returned the washers after the 10th time as I knew we were nearing the 12th month of ownership and I cannot run a business like this. The washers seem to have been down more than they were up and running. I lost over $600 in sales and also was paying my employees to meet the repairman over here to work on each time as that was what they required to work on them. I waited a month after dropping them back off to our local store to get my refund but they have informed me that's not going to happen as Whirlpool says they will not warranty. I have since then called 1-800-44-LOWES and Nicole very rudely informed me “It’s not going to happen.”

I am owed $1,451.78 plus tax for the refund for 2 LEMONS and furthermore $600 in lost sales plus all the time it has taken for me to deal with these issues over the past year. I feel that regardless if Whirlpool gives the money back, Lowe's should at the very least back this product for me, a loyal and very good customer. At this point we will have to take our business elsewhere since apparently Lowe's doesn't care about their customers. I'm not going to let this go. I will take this higher and let others know of the way I have been treated by Lowe’s.

I went to Isle 5 and went up and down three times, could not find it. I come back to the lady and said "This is my third trip to your desk, and I can't find Polyurethane?" Casually she said, "somebody must be reorganizing that isle and may have moved it". She did not offer any help. So I asked, " Should I go back without Polyurethane?" She shrugged her shoulders implying "as you wish." I asked for the manager and waited ten minutes, nobody came. I went to customer service and asked for corporate address for customer service - she gave me an 800-44-Lowes as phone number. I said I need to write to them or send them an email - she said "look for it on the internet. I left Lowes and went to Home Depot where I spent some $250.00. Lowes "Shame on you."

It's a shame that they don't care for the customer and don't mind losing thousand of dollars in business. I expected someone to walk with me a show the product. Is that too much to expect in a hardware store that carries thousand of products? I don't think so! I have mentioned date, time and the skin color to help management spot the employees (if they care). YOU HAVE LOST MY BUSINESS FOR EVER.

Asked her "did Lowe's sell floor nailers?" She said yes. Called up front with customer service desk and gave Amy parts number, she said they was out. She ask me to come with to double check, 2 was in secured cage. She told Amy we wanted to one, She replied "he hadn't pay for it yet." Nevertheless she just said they didn't. Back home have one, now she wanted me to pay or a petrify the Lowe's didn't have. Project. Open package, read direction and proceed, only to be disappointed it didn't not work. Went back to store, exchange for another floor nailer, went home, started again. This one drive 3 nails and that was it. Returned on Sunday morning.

I contacted the installation dept. and told them I needed someone and didn't hear from anyone again for couple of days and then a man called on Friday and said he would be there the next Wednesday. When arrived to do the installation they had given him the wrong door glass and the screen for the door was split so bad it couldn't be installed. The installer did everything he could but we still had to wait till the next day for the store to get the "stock" glass from another store.

I called and spoke with the store manager and went through everything with him and was told he would have someone "check into it tomorrow". Late the following day someone named Carson called to let me know "everything had been taken care of". That morning I had went online and paid off my Lowe's card in full. Never again will I give Lowe's 5 cents of my hard earned money or recommend them for anything, if Home Depot can't handle it, I pay the extra money at a local hardware.

They call the day of to set up a time which was between 11am and 3pm. Kind of a big range. Had to take the entire day off just to wait for them to show, hoping no one calls in sick. Two guys show up in some old beaten up van. Definitely not associated with Lowe's. I don't even think Lowe's interviews or sees who they contract work out to. They could careless after receiving your money. Never again when we shop of use Lowe's for anything. Huge disappointment since this was my favorite store and we've spent a lot of money here. I was a loyal customer until now.

I purchased 300 sf of swiftlock flooring from the Jonesborough, TN store. I selected this product because I have used it many times before. I know it's not top shelf, but installed correctly can give a nice look and and years of service. The morning after the install the sunlight thru the floor-to-ceiling windows revealed two different glosses on the floor. I contacted Lowe's right away and they scheduled an inspection. The inspector came and measured ant thing which may have contributed to this...nothing. Then I waited.

After I finally had to chase down the report I found this response from the manufacturer. (Synopsis) 1) I should have found this before install. 2) This issue is only a problem when viewed in specific conditions and so they did not consider it an issue. (i.e.-sunlight coming thru the windows of the sunroom!) 3) I should have mixed the boxes more. I guess working 4 boxes at a time was not enough to hide this obvious defect. I explained to the store manager Eric this was not an acceptable resolution. His response was to quote the manufacturer's policy and inferred that any relief lay in pursuing them.

I wrote to Lowe's customer service who sent a nice canned response and referred it back to the store manager Eric who then repeated the previous song and dance. He did offer to provide me with a couple of more boxes to replace the questionable pieces. Not knowing which gloss was faulty and that much more than 2 boxes worth were affected and knowing that trying to take the floor up to gain access would damage even MORE piece, I declined this foolish and insulting 'offer'. In as much as products do have defects and things "happen", I expect issues at time. What I can not accept is Lowes' 'We Don't Really Care' attitude towards a long term loyal customer. I now join the flood of people who will not be returning.

Now mind you the freezer side still has frozen food in it, not ruined yet! So I ask, "Call you after the 24 hrs if it doesn't work and when will you come back out?" He replies, "When you call it will have to be scheduled, probably a couple of days". So that would make it a weekend, they don't work. Plus more food ruined that came out of the freezer that was still keeping that food cold. Wow! Then for him to come back out and order a control panel/board and wait for that to come in and try that also I guess? With the 5 year service/warranty purchased from Lowe's they only pay for $250.00 of food replacement. After reading reviews on Frigidaire Refrigerators and Lowe's pathetic service/warranty plan guess who won't be getting more of our money? Oh, and by the way Lowe's, $4000.00 worth of appliances purchased from your stores if you would care to research that. All purchased in less than a year and a half.

This was the second time that Larry the sixty year old had been in. He installed the dishwasher weeks before, though he arrived three hours late, took three hours to install just the dishwasher. We were patient that day. The boos came to our house late last night to fix what needed reinstalled; he gave one excuse after another about not being able to hire good workers, having problems with people who could not pass drug tests, Lowe's over booking and loading work orders on top of scheduled appointments etc. Whatever the excuse I warn you about services that you may pay hundreds of dollars extra for and still get "burned".

I just spent an hour and half getting nowhere with them and will now have to return to the store with all of my paperwork. I can't wait to get rid of this card and will never shop at Lowe's again. I will tell everyone I know how corrupt, unhelpful, and what scammers Lowe's credit services are. It has caused me tons of stress and wasted my time. I'm really upset about this.

So after I cleaned out my paint sprayer, I drive the 15 miles and when I get there, no one was in the paint department. So after over a half hour of waiting, and 5 different store pages assistance in paint, someone finally showed up. Explained to that person the situation, as she was not the person who I had talked to on the phone to tell them the paint was wrong, or originally made that paint that was wrong. After looking over the situation, she determined the mixture I called in was for a one gallon mix...??? Ok, seems all paint mixes probably have a standard where it's always a one gallon mix. I had ordered 5 gallons of the mixture. So anyway, the new person was in the process of mixing me the correct color when the original person who made it the first time showed up. She apologized and so forth and then on.

So anyway I had only a few hours to get the correct paint on, as the first two coats were not totally dried yet, and the temperature was going to be dropping and the dew setting in. I assumed it would be a simple exchange and I would be on my way. Hail no, the new person had to go do this refund on my credit card and then recharge me for the correct paint, after I told her not to, as it takes a few days for any refunds from the card to show up in my account, and if I used the card right then, I would be overdrawn. Apparently it doesn't matter to Lowe's. After she did this I was told to "go borrow the money somewhere," and the correct paint would be here waiting when I got the money??? WTF??? So I left the store empty-handed, with the time to paint rapidly dwindling down, and after a few hours I managed to explain my situation to somebody, and borrow the money to go buy the correct paint I originally ordered.

So I go back to Lowe's and repurchase the correct paint, and by the time I get home, the temp had started dropping and the dew was starting to form. So I could not paint that day. The next day I go to paint and after one coat the new color was sliding down the sides like the skin off an old man's rear end. Looked like chicken skin. After 2 coats it became apparent that the new paint was not adhering to the original paint that Lowe's mixed wrong. The building I was painting looks like crap and the only way to fix it is to send it back to the metal, re-prime it, and then paint in the correct color, another 300 something dollars, and countless hours of work.

When I had returned to the store to get the right paint, I expressed my disappointment to the manager in charge. All he could say was if he had known at the time he could have done something about it, but now it was too late and all he could say was "I'm sorry"!!! Whoopie!! I told him I should get a discount for my trouble, and he agreed to 10 percent off, which would make it 20 percent off with my veteran's discount. That does not cover the cost of having to start this entire project again from the start because someone in paint doesn't know what they are doing. I am a very unhappy camper and I will never, ever buy any paint from Lowe's ever again.

Had they done a simple exchange, it might have adhered as the original wrong paint was not fully cured. But because of the ridiculous bullcrap with the credit card thing, the original wrong paint cured overnight and everything is ruined. I feel Lowe's owes me a new building, or have them out to sand off the chicken skin and repaint it for free. After spending over 10 thousand dollars over a period of a year, Home Depot or Menards will be my first choice when I need any building supplies. Thanks Lowe's!!

I asked if Lowe's accidentally put the wrong sticker on the end shouldn't they correct it. She said Lowe's doesn't put the stickers on wood, the company that sells to them does. I said "shouldn't you deal with getting that corrected with that company instead of taking advantage of customers by selling cheap wood as select choice." She said their policy is to sell as tagged on wood and there was nothing she could do about it. I left without the 1"x2" wood and thinking about never returning to a Lowe's again. The 3 ladies who explained everything to me, were nice and seemed honest, but doesn't make up for a policy that is taking advantage of the public.

9 days later I received an email indicating that the item was ready for pick up. However, I had paid for delivery for the item. I contacted the online chat service. Again the individual was unhelpful and rude. I was given the phone number for the store that was dealing with the order and told to call and follow up myself. When I did call the store, I spoke to three different people, none of whom could keep track of the information I was providing.

Ultimately, the delivery had already been scheduled without any call to me and there was no indication that I would have received a call to ask for my preference in scheduling the delivery. On all fronts, the service was unprofessional and the communication systems were a disaster. Based on this alone, before even receiving the BBQ that I ordered, I know that I will not shop at Lowe's again, neither online nor in-store.

So I scheduled the next day in a.m., said someone should call me about 9 am. 10 am no call, so I called again. Said not scheduled till after 1pm! Told them this was NOT what was scheduled, and that I would not be home about that time. Person said would call me back. Of course, I called again about 30 minutes later. Person said that the delivery truck was in Hawaii Kai. I told her I lived in Hawaii Kai, so try to schedule next appointment. She finally did, and delivery truck did arrive before noon but found that the refrigerator was damaged!

Deliveryman called his manager (don't recall name - Chris?) and I also spoke to him. The delivery was re-scheduled again for the next morning. Next day no call by late morning, so I called again. Spoke to Aaron, mgr., and he said that it was scheduled for a week later! Told him I can't understand how this can be since I did speak to a manager to schedule for today. He apologized and rescheduled for Tuesday, 8/25.

During all of the above, there was only one phone number available, and I was disconnected numerous times, before and after I had followed the phone prompts to connect either to delivery, customer service or a manager. Had left many messages for manager "Chris" but never received a call back. The only reason I received my appliance was because I initiated the calls. If not, it may have been delivered when no one was home, if at all. Understand that the store manager is SLY **. Please take notice of the poor customer service your store personnel have provided. I will never purchase another product that needs delivery or possible servicing from Lowe’s again. Back to Home Depot and Sears for me!

The installer comes with our new dishwasher in the back of his old Toyota 4Runner on its side. ON ITS SIDE. He tells us he can't do the job himself because he needs help getting it up the stairs and no one told him about the stairs and per his company's policy we can't help him bring it up the stairs. So he left it in the garage instead of hauling it back to Lowe's (because God forbid they lose it again). We reschedule for today, Aug. 26, 2015 between 9 am-12 noon. It's after 12 and no one showed up. I called Faucetman and the woman on the phone said an emergency popped up and someone was supposed to call me. Well nobody did. It's 12:30 now and I've pretty much wasted my entire morning. Never again will I buy from Lowe's!!! 25 days later and I'm still waiting! If they don't show up soon and install my dishwasher and haul away the old one as promised I'm going to demand a full refund. This has been such a waste of time!

I called Lowe's back to cancel the service call and they told me it would be 15 days before they could credit the $149.00 back into my account. I am very disappointed and angry that Lowe's attitude was one of 'I don't care' when faced with an emergency situation. I will never go back to Lowe's again. I will start using The Home Depot for all my needs. I'd advise that anyone wanting to use Lowe's to be aware because they are only about money and not customer satisfaction.

For the past two weeks Vista Products has refused to give tracking number to the store agents, and just says to call the next day as they are packed and ready to go, bizarrely they never ship. Corporate Lowe's had to get involved, as the store employees are nice but totally passive and blast about getting/demanding information. I will update this as to quality, if and when I do get these custom window treatments (roman shade and sliding panels measured and to be installed by Lowe's). These were not cheap. My advice, go to a private store, you pay for the service you get.

I purchased other items in order to spend my full 300 dollars in gift cards which I did not need and in order to get coupons to work with minimum price requirements. Now I am stuck with stuff I do not need and money at a store which cannot fulfill what they offer to sell. They still have it up on their website. I have to wait for another 10 days to get a new gift card in the mail. In the meantime they get a free loan of my money. It has been more than three months since the initial purchase.

This employee was not helpful. He tried talking me into buying the most expensive paints, excessive amounts, and primer when it wasn't needed. The prices were double what they were at Home Depot, where I went afterwards to receive much more helpful information. I learned that the man at Lowe's had completely ripped me off.

When checking out at Lowe's, the cashier took almost 15 minutes trying to figure out why something wasn't ringing out correctly. She almost double charged me for more than one item. I had to pay close attention to what was going on just to ensure I wasn't being overcharged. She, too, was unhelpful and had terrible customer service.

I have another coupon for Lowe's, and I will not be using it. As a new homeowner, it's very disappointing to learn that a business like Lowe's couldn't cater better to the needs of someone like me. Home Depot raised the bar and out-performed Lowe's in terms of customer service, prices, and items in stock. I feel like I just wasted a lot of money for no reason. If this experience can't be rendered, today would mark the last day we ever step into Lowe's.

Lowe's has my husband and myself constantly fighting and I'm through. I plan on seeing an attorney due to the fact they are selling junk and know it and customer service is anything but. Yes it's reached the point where a divorce is imminent because my husband believes every word they say. I will never buy or enter a Lowe's store ever again. I plan on buying what I need from Home Depot.

So, we have a problem because we hear the phone clearly. So what do we do now. We go to Lowe's and buy another Whirlpool microwave of the same model as we previously had. Now we go home and install (not a big job) but when done we give the new unit the phone test. Bad news the bell rings loud and clear. So do we have a problem or not and did we salvage a working unit with a crack in the bottom of the door.

2. I had been very specific, since I was told by Lowe's that my item would be delivered on Aug 16th (day prior to actual delivery), that I would not be available on the morning of the 16th but rather in the evening and they stated that they would communicate that to the delivery company. Despite that fact, the delivery company attempted to deliver in the morning. I had to call Steve the store manager multiple times to sort this out on the 16th however he was unable to persuade the delivery company to deliver on the promised date. I was however, credited $50 and promised the first delivery the next day (Aug 17th) for the inconvenience, which I do appreciate.

3. The following day the item arrived first thing in the morning as promised and the delivery guys were very polite. However once they left I had noticed that one of the fridge doors were installed in a manner where one of the doors was taller than the other. I called the Lowe's Store once again and spoke to a store manager, Samanthia, to see if she could have somebody come take a look at fixing the doors. When I asked for the GM's number she told me that I should wait until she tries to solve the issue before escalating, which I was naive enough to accept. I should have known better.

Well the manager never called me back and now I found out that the ice maker was leaking. So I called the next day, Aug 18th, and got a hold of another store manager named John. It was very apparent that none of the managers talk to each other, keep logs of daily store event, or do any type of shift hand off. John had to call me back so he can figure out what was going on, since he was so confused and uninformed. He finally called me back and stated that he would have a brand new fridge delivered the next day and take another $50 off. At this point, I had to take Monday off and now I'd have to take Wednesday off and spending all this time off was costing me a lot of money. I was furious at this point and told John that he would have to do better. So he finally agreed to credit another $198 (odd number) and I agreed.

At the end of the day, they are fixing the issue but this is definitely the worst service I have ever received! I have purchased refrigerators before and it was not anywhere near as difficult as my experience with Lowe's. I wasted my work Paid Time Off and hours of my life on the phone between Lowe's and XPO delivery; hours I can't get back and shouldn't have spent. On top of that I even contacted Corporate and they never bother to contact me back regarding this...

John, the last manager, is the only one who did his job and he's the assistant manager on top of that. This probably means that he should be promoted and replace one of the other managers that attempted to assist me. I am military veteran of eight faithful years of service to my country and do not appreciate being treated this way.

Original Review: Aug. 18, 2015

Went to Lowe's White Marsh in June to buy replacement patio screen door. After long wait was told had to be ordered, would call me when in. Paid in full. Weeks go by no call. I call them. It is here. Went to pick up: wrong size. Reorder. Will call. No call. Go to store. Forgot to order. Re-reorder. Got call pick-up. Wrong size. Incompetent is too mild a word for the employees of this store. They are a joke but not funny.

Meanwhile almost 3 weeks have passed and I am still stuck with an appliance that doesn't work. Last week I was at my breaking point and asked to the manufacturer's number so I could call myself (I'm doing their job!). GE followed up less than 24 hours later and told me they had no record of Lowe's contacting them to fix my washer so I missed the chance to have it replaced because technically the claim was filed only one day before they called me, when in reality I've been dealing with Lowe's for 3 weeks. You apathy towards solving the customer's issues is disgusting.

I ran to my car to get my ID and come to find out they do not accept passports for ID!! It is a federally issued form of identification and should be sufficient for any return in the U.S.A.!!! Is Lowe's owned by a foreign country now??? Worst experience ever in this store. Believe me when I say I will tell all of my customers about my experience with you guys. Since my company works on home remodels I will reach quite a few people!! Asinine!!!

I then called the store manager, Paul, to explained the problem. He said that it is considered a customized colour and since I paid for it and left the store that it was too late. I explained that I felt bad for the lady who had sincerely attempted to help (assuming that she was experienced in paints and tints) and wanted to show my husband for a second opinion. I have never had a paint rep make such a large blunder before. Clearly, one ounce for 5 gallons of primer would have been more than enough tint. The error was not on my part as I had fully explained my intention. I would have expected that a paint store rep would know how much tint to use. We are not happy customers and would suggest that Lowe's paint reps are insufficiently trained. Save your money and go to a paint store. It will cost less in the long run. Lowe's paint clerks are not sufficiently trained.

Then it wouldn't start again after only working once, in spite of double checking to make sure we were using the right gas as they'd indicated. We found a local repair shop and they fixed it in 3 days for less than $50. They also told us Lowe's 3rd party repair service had apparently tried to wash the dry filter with dishwasher soap of some kind instead of just knocking the dirt off and didn't even bother replacing the spark plug that had carbon residue on it as a result.

We also learned mowers require some special care in South Florida because of the heat/humidity and Lowe's never bothered mentioning that either when we bought it or when we got it fixed. Not only will we never use their customer service again, we won't ever buy another serviceable machine there either. So disappointing.

2 days later the store called and said the Jen Weld fiberglass door cannot be sized to our opening. Why didn't Lowe's salesman know this when he sold us the door?? We went to the store so we could choose a metal door that Jen Weld could size to fit our opening. The order was placed and we were told it would take another month for it to arrive in the store. When the door showed up I asked the person who contacted me if the door had been inspected. He confirmed that it was. That turned out to be a lie. When our next install day arrived the installer and I got up in the truck to look the door over. To my dismay I noticed the manufacturer's packaging was still in place. When we removed the packaging we found scratches, paint imperfections, dings in the metal, and a chunk of material missing near the lockset holes!

I refused the door and immediately called the store manager. I let him know how upset I was especially about being lied to. At this point I had no faith in the store management so I contacted the market director. Scot ** told me he would set up the replacement door order and see to it that it was expedited. Scot also assured me the door would be inspected when it arrived at the store. The door arrived in 2 weeks and was "allegedly" inspected. When this 3rd door arrived at my house for install I found a number of dents, paint problems, and no hole drilled for the extra deadbolt I paid for! I refused the door and sent an email to Scot ** and Steve, the store manager, asking how this could happen again.

Steve called me back to explain that the door manufacturer, Jen Weld, claimed the door met the industry's quality standards. I shot back that they have no quality control and asked, "If you bought a new car would you accept it with dings and other imperfections??" I've had it with Lowe's and their sorry door vendor, Jen Weld. Don't make the same mistake I did. Go with a reputable door company. 5 months after I purchased the door I'm still looking at my old one.

Purchased new Frigidaire Gallery SS free-standing range and refrigerator in June as we are selling our home of 32 years. New range had to be replaced first week because temperature was 30-50 degrees off (too cold). The temperature in replacement range is still too cold (8x8 pan of brownies should not take an hr @ 400 degrees). Lowe's never addressed issue. Notified Lowe's refrigerator had ice build-up in freezer compartment and door plus lower compartment top shelf freezes items (pickles, mayo, soda cans explode) at recommended factory setting. If the temp indicator is turned up to next setting, foods like milk, eggs, juice, etc. are not even cold.

Was told there was crack in seal on freezer door top. Waited week. Repair stated he replaced it, should not open doors so much, shouldn't keep much food in freezer (had carton of ice cream, frozen veggies, bag of 4 chicken breasts), should not keep food in shelves on freezer doors, should not put food on top middle shelf of main compartment, do not open door of main compartment frequently, make sure main compartment door isn't popping open freezer door. Never address or troubleshoot temperature issue of main compartment.

Complained again to Lowe's about SAME ISSUES (ice build-up, temperature too cold or not cold enough) in main compartment, and that issue was not taken care of during service visit, and wanted refrigerator replaced before family got food poisoning. Was told it was now 30 days past purchase and had to complain to Frigidaire, although they sent service repair guy who stated the problem was crack in seal of freezer door, which was either a fabricated lie OR the last service repair guy (same company) did not replace the seal during his visit or replaced with subpar material that it would crack IN THE SAME SPOT. Technician again did not address issue with temperature in main compartment. Instead we have again waited over a week for a seal to be received and awaiting it to be installed.

We are asking Lowe's to replace refrigerator and extend the warranty on the dishwasher. I have family in the construction field. We have made all these issues known to them so they do not utilize either Lowe's or Frigidaire products. In addition our daughter had to purchase new kitchen appliances as well as a brother and niece. We made sure they were warned away from Lowe's and Frigidaire. I would submit both our order #s as well as receipts but our home is in escrow and we are almost fully packed for our move out of state. We would be happy to provide this info once we are moved into our new home (which WILL NOT have Frigidaire appliances, even if they convey with purchase of home)!

I also explained to the Service Manager (dark haired male, overweight wearing a blue smock that said SERVICE MANAGER) that I had what I needed and could turn water on, then back off. He didn't even think about it and said simply “NO, we are not allowed to do that.” I was completely taken off guard. I said “WHAT? You’re kidding.” I soon understood he was not, and was not, and was not about to give me any water. Mother from inside, and not from outside. I am simply amazed that such a small issue, granted it was not an in store problem. But so easy of a task he could have earn a loyalty from a guy in a situation to sometimes spend $1,000 + in your stores weekly. I just finished a job for Lake Viking Marina, they had a Lowe's card so ALL materials were purchased at your store. I am still at this moment sitting in your parking lot. Just think the failure to help a man with 2-3 gallons of water has just cost your company my patronage.

I am 52 years old. I will tell my story to EVERY mechanic, EVERY recognition, Every carpenter, and every male I get an opportunity to. I have been in customer service for 30+ years and never have I seen such an easy task, or what should have been such an easy task to help a customer handled do poorly. I will now REFUSE TO MAKE ANY SIZE PURCHASE from your store for the rest of my life. I know your profit margin will not show it, but just remember. It's easy to help a fellow man. I spent 2 years in Baghdad, Iraq and then 18 months in Afghanistan serving the troops Not as military But as a simple HVAC mechanic providing cooling in 125 degrees heat not an easy task. But I did it. I deserve no awards for it. And you deserve no awards for your customer service today. Thank you for your time. Be Safe & Be Well.

However they are constantly lying and ducking me! They left the house looking worse than before they changed the roof! They charged them over a $11,000 for the services! I have a email with the scanned contract and itemized statement! I will not stop until they come out and complete the job! They not only need to replace the face board but they need to wrap it and install the soffit!

Now my account is messed up, I have went to live chat and chatted for 30 min and another time an hour and still nothing was accomplished. I have called twice, but nothing was changed. This isn't customer service. This is hell. Why not have the option on the website so the customer can decide what balance they want the payment to go to. These reps have no idea of what they're doing. i just my account to be fixed, and when account is paid in full the credit card goes in the garbage.

The lemon law says "a lemon is best defined as a product that has defects or nonconformities and which cannot be repaired within a reasonable amount of time or a reasonable number of repair attempts. Generally speaking, a person with a car, truck, SUV, computer or appliance with a warranty may seek lemon law relief after seeking multiple repairs or noticing problems with the product. It is safe to say that if you are visiting this page and are dealing with the stress and hassle of a defective product that you may have a lemon on your hands."

All we want is to have the dishwasher replaced, so we can stop calling for service, stop taking days off of work, and have a dishwasher that works correctly. We don't feel that is too much to ask for.

Lowe's use to be a great company. They excelled in service but it appears that they sell you the product and when it comes time to the warranty work, it can take weeks to fix your appliances. Calling their corporate office gets you the run around. The investors that are savvy should look into the issues that Lowe's is having before they invest their money. This is not positive for a company when you have other companies that are competing for business and succeeding.

They had replaced the blades, that I did not ask for, and it still had the rattle and vibration. They wanted to charge me for the blades but I refused and a manager wrote it off. Now, the deck belt will not stay on. I have purchased two belts (very expensive) and it still comes off. I would like to have a new mower that does not rattle, and the belt stays on. And Lowe's in DeFuniak Springs could care less???

After contacting the store several times and being ignored, I finally contacted Lowe's corporate. They got us a new builder but because it was now too cold we had to wait for March for the deck to be completed. Since then, it's one thing after another. Parts are lost or damaged. The wrong parts are ordered. It's a nightmare and a disaster! We've had to contact Lowe's corporate again and even with them working with us, it's a train wreck. The store manager and our supposed project manager are MIA. The store manager has never been here at all and we haven't seen or heard from our project manager in months.

Our liaison from corporate is nice but so far doesn't seem to be able to do much more than apologize. We tell her what's going on, she calls the store, they lie to cover their butts and that's that. Please learn from our huge mistake and avoid Lowe's at all costs! Hire a private builder who comes recommended and check their credentials or go to Home Depot. They have qualified builders and much better customer appreciation and service.

Apparently on a Sunday afternoon managers are unavailable. So after 2 clerks at the service desk and a 'sales associate' from the BBQ grill department looked at the ad from Walmart, they claimed the units were not 'apples for apples' since Lowe's uses a different model number on their appliances specific to Lowe's stores only. I stated "the units were identical and its $30.00 difference and I would rather continue dealing with Lowe's." Nope, wrong. So after I never got to speak to a manager or any price adjustment the 3 cronies asked me if I wanted to go ahead and check out??? I said "no way, I will go to the other place and save myself $30.00!" I took the unit back to its shelf and left the store. What a joke. So much for customer service or appreciation for dropping a ton of cash in that place. I will burn the fuel and go to Menards next time. Thanks Lowe's for your stupid loopholes in your personal model numbers.

Of course, no one shows up. I received a phone call on 7/31/15 from the installer asked to set an appointment for 8/4/15. I told her I'd waited for her and it's had been two days late. She said she didn't get the order in until yesterday 7/30/15. As the result of this I spoke to Lowe's customer service and with frustration I told her that I want my money back and she offered to do the refund over the phone so I don't have to come down. (I guess Lowe's first need/want my business). The customer service person didn't refund me everything I'd paid. She didn't give me back the $40 I paid on 7/14/15. As the result of this, I'm still without a working water heater, wasted 17 precious days, and lost $40 of my hard earning money.

It was clearly understood they could not remove the laminate flooring, I understood that. I pulled it up what was underneath the carpet. I asked them to go ahead and break up the tile in kitchen and I would pull up the laminate underneath. They refused to do this, even though the tile was coming up separate from the laminate underneath. They packed up their truck to leave without even looking at the other flooring areas and refused to give me their supervisor's number to call. Extremely rude crew. They ended up leaving after being at my residence for 2 hours.

They then drove through my yard and my neighbors yard when they left because of other vehicles in the driveway. Ended up having to rent a tool to break up and remove the tile myself. I expected the set dates of Friday and Sunday, which is when I had taken off work, only to be told later by the supervisor that those dates were for a different crew that did not work Saturday. They just did not bother to tell me the dates were changing. Stated, "well it was all a weekend, you should be off either way." Nope, sorry. Some people do work shift work.

I'm extremely dissatisfied with Lowe's and who they choose as contractors. I've always been a Lowe's customer and probably spend thousands a year there. I'll never go back, and I'll be sure to let everyone know how they conduct business.

After reading reviews, I cancelled the installation. Clearly Lowe's installation is a complete scam. I have never heard of paying everything up front (materials I can understand being paid up front, but materials and labor? Uh no). What also didn't help is that they had not set a date for install so I would have been paying for services that had yet to be completed and no eta for completion. Needless to say, I will never be dealing with Lowe's again.

Five hours later they show up. On the master bedroom the carpet had an issue of color not matching up. They said sorry. They couldn't get ahold of anybody. The next day I finally 44 a call saying they'll send someone the next day to take pictures to send to the vendor. We have been sleeping on air mattresses for three nights so far. We have a sleep# bed so we can't set it back up until the problem is solved. They have no answers for how long this is going to take! I will never buy another thing from them!

Unfortunately, they did not have a crew to do our vinyl siding which was extremely disappointing. We will have to look elsewhere for siding installation. Master roof out of Milford mass was the company that redid the roof and they were amazing! Thank you, Wilson and crew. If a big company like this is going to offer installation, they should have their own Lowe's exclusive installers.

I hope that this was a learning experience for all of Lowe's customer service sales and installation crews.

Original Review: July 27, 2015

Roofing and siding installation. We signed a contract in April 2015. We were told they were 2-3 weeks out... Here we are at the end of July and the roof was done poorly and they continuously pulled no shows through the roof job and never came for the siding job. Just kept giving us excuses. I've been picking up hundreds of nails and razors from my lawn and gardens and we even gave them big magnets to use. Needless to say we told them to pack up their equipment and come get the material and leave. This is a quick and short version of the whole story but my advice is don't use Lowe's for installation. They don't have enough or qualified or caring installers. I'm very very disappointed.

When I let customer care know of this, they had a plumbing "manager" call me and they gave me a fax number to call back and never tried to reach me again. I let Lowe's customer care know about this as well and they advised me that I was lying and did not know what I was talking about. It was at that point that I let them know that there are plenty of other hardware and home stores like Menards, Home Depot, Ace Hardware, True Value and many local stores that could provide me with a Delta faucet or a Moen faucet. In short, I will not be buying from this company ever again and encourage caution when shopping at Lowe's or buying Lowe's products. Please do go shop somewhere else like Home Depot, Menards, Ace Hardware, Harbor Freight Tools, Hubbards Home Center, etc. etc. but DO Not Shop Lowe's!!!

Today, the scheduling co, who isn't with Lowe's or repair shop, calls with the date. The real co will get the tractor. Is it the company we took it to first? Yes we're right back at a month ago. Same repair shop. We were told that didn't belong in Lowe's warranty program. After an hour of calming down I called Lowe's. I had to explain to them my long story. "Sorry but that's all we can do." The repair may or may not be covered. We will probably be out of our tractor for another 5 wks. We've paid over $400 to cut our 9 acres so far. We've spent about $1,600.00 on tractor and warranty. The tractor won't be a year old until 8/10. No one takes the slightest regard for this mess and what it will cost in the end. "Sorry" is all they've got. Please don't buy a thing from this store. Not only do they steal your money but your sanity as well. Horrible place.

We special ordered the counter top and it took over 6 weeks for it to arrive. NO ONE TOLD US WHEN IT WOULD ARRIVE, and when it did, WE had to call and check. I was not at the store for the ordering, I only knew the laminate color. What was finally installed was NOT what we ordered. When we approached the store about this error, they again blamed someone else while having no solution. After discussing the problem with the associate, he said he would immediately talk to the manager. Over a week later with no response, I called the manager who was completely unaware of the situation. After two weeks of us calling them, we finally received minor monetary compensation in the form of a gift card for their mistake.

During the Memorial Day weekend sale we also ordered a stove and fridge. We were told both items were in stock and could be delivered the very next day. Due to upcoming construction in our kitchen, we chose to delay the delivery for a couple of weeks. We got a call the night before with our delivery window expecting both appliances to arrive. We took off work, the delivery was late, and they were missing our fridge. No one knew where our fridge was. After MANY calls to multiple departments and the manager, we determined the fridge was backordered. They told us the fridge would arrive in a few weeks. Again, no one called for weeks. Finally we received a phone call telling us when our fridge was going to be delivered. This was about one week in the future.

We took off work again and called to confirm. We were then told we would not receive the fridge until at least August, but more likely September. At this point we have already been waiting 2 whole months for a fridge that was "in stock." Not one person ever bothered to call us and tell us it was backordered when this discovery was made. Upon further research, we were told by a member of the Lowe's staff we would realistically not see the fridge until December. At this point we demanded our fridge in a reasonable time frame, to which they could not commit. My husband and I chose to have a full refund and purchase THE EXACT FRIDGE LOWE'S COULD NOT DELIVER UNTIL DECEMBER from Best Buy at full price. Our new fridge will arrive on Monday July 20. Lowe's is dead to me for life.

Can you believe when I ask if he has a tape measure (their sales tags do not list measurements) he tells me he doesn't. He is gone for 15 minutes before he can even find one - I guess he had to go to the tape measure department to borrow one off the shelf. Finally, he measures and we discuss my choices and he has absolutely no clue about any of the refrigerators in the entire department. I thanked him for the measurements and left the store to shop elsewhere. My purchase was made elsewhere and they price-matched Lowe's AND gave me the 10% discount I would have received from using the Lowe's coupon. Sad, sad service.

After they left, over the next couple of days we noticed the refrigerator was still making the noise and on top of that the ice maker stopped working. We called Lowe's and had another appointment scheduled for the new ice maker issue and unresolved noises on the refrigerator. The day of the appointment Boston Joe's called and canceled, citing the excuse that they wanted to make one service call for the dishwasher and refrigerator when the parts came in for the dishwasher. This is a problem because the control panel for the dishwasher was on backorder. We asked them to come out and diagnose the refrigerator and they refused. We then called Lowe's to see if anything could be done and they decided to allow Boston Joe's to do one service call.

Over a week and a half later my wife had to call to see what the status is on our parts. One came in a week ago and the other came in the day prior. We were met with an attitude when we asked why they didn't call us but decided to schedule the appointment anyway as we still needed our appliances fixed. In the process of wrapping up the conversation you could hear the person at Boston Joe's complaining about us and then hung up prior to confirming the appointment. My wife called back to confirm the appointment and ask for a manager to discuss the unprofessionalism heard on the phone and being hung up on. She was left on hold.

The next day they failed to show up again. I called and was told that they had nothing scheduled for us and that we should call Lowe's. I called Lowe's and found out that they canceled our appointment and refused to come out to our home claiming we had been rude on the phone when we only asked to speak to manager. We had to reschedule with another company. The worst customer service I have ever experienced.

I called the store, they called CPO which is the corporate department which in theory takes care of things like this. No callback. Called 0:30 am, store recalled CPO. No call back. Called store again 2:30 they called CPO again. CPO called, first time in 5 months they have called me. He couldn't pull the issues up in his system. Called the company who took out the machine. Had to leave a message. Here I sit 5+ months later and I am still not being made whole.

The store is not the problem. Lowe's management team chooses to run on a shoe string with personnel, training, tools like computer systems and phone systems. They could avoid all of this by empowering local stores to take care of their own problems. Corporate is unnecessarily adding too many layers to service. If I had to work I would have never been able to resolve this issue. If Lowe's really cared about customer service they would prove it. Actions definitely speak louder than words.

She kept huffing and puffing at which time I requested a manager's assistance. The manager literally did not say anything other than "sign here" when he refunded my money... all while Coni was huffing and puffing about me being a thief and how I shouldn't be getting a refund. Goodbye Lowe's... I will be shopping at the bright orange store from now on!!

I attempted to buy another Black Hawk compressor of the same model but was told that the price is now $109. This in my opinion is an unfair business practice of Lowe's as the warranty is useless if they won't attempt to repair a product and then try to sell me another one for almost $40 more than I gave for the first one. I will have to purchase another air compressor form another vendor but I have learned my lesson about how warranties are honored by Lowe's and their suppliers. Don't waste your money on extended warranties because they aren't effective until the useless manufacturer's warranty has expired.

They said I can reschedule which I did for the following day. Only for them to deliver an unassembled bbq the following day. I refused delivery. I received a phone call from Lowe's saying they could assemble and deliver the bbq in 3 days. I told them to cancel. All they said was sorry no trying to accommodate in anyway. Won't be shopping at Lowe's anytime soon.

When I called back I got a different rep. She went over my purchase request and stated she didn't know what the other person was talking about. I had paid for everything including the install; no other charges were needed. I heard from the plumbers the following day. We agreed on the date. I asked if anything else was needed; I was told no. Then came the day of the install. The plumbers arrived on time.

As they walked into the house, one had a measuring tape. He went straight to the water heater, measured the width and started clucking. He informed me the water heater I selected from Lowe's was the wrong size. I stated the height asked for was the correct height. The plumber stated the width was wider. The new water heaters are wider than the older ones, same height, oddly. He stated I would need to get a 30 gallon instead. Then he measured the space where the heater pan would go and told me the one he brought would not fit and a specially made pan would be needed.

Since I was never contacted for the size of the pan I have no idea what measurements he used for the one he brought. I assume Lowe's Customer Service helped out here as well. He could get everything taken care of for an additional $580.00. The alternative is to cancel the order and try some other time. I don't have additional time available. I ended up maximizing my credit card to cover the costs. When all was finished. I got a receipt from the plumber that just states, he returned and exchanged the water heaters and had a pan customized for the installation. $580.00 total.

Bottom line I asked Lowe's for assistance with the selection of water heater and the installation. After paying over $800.00 for the water heater and the installation I was forced to pay close to $600.00 more making it over $800.00 to install a $400.00 water heater. If I hadn't gotten the odd message stating there would be additional charges before the plumber was even contacted, and then told that the message was in error, I would not be looking at this as a scam when the plumber automatically comes up with the additional charges immediately after he arrived. Then I was told about the inspection where I would need to be available from 9 to 5 on the day of the inspection. If I wasn't there when the inspector decides to show up, I would be charged $97.00 and have to reschedule. Nice little racket you got going here in Far East El Paso, Texas Lowe's.

I was curious now to why they could not retrieve this receipt so I called Lowes.com, gave them my order # and name the clerk. Advised that this item was on back order and she did not know when it would come in. I asked why I had not received an email advising me of this (Lowe's had my email for delivery reasons). The clerk stated she did not know. I went back into the Lowe's in Moreno Valley to the appliance department on the 2nd of July, sales clerk again tried looking up this order. She could not find it so she called Lowe's customer service. They advised her they would call the place it was suppose to be shipped from and give me a call back.

Judith from customer care called back and left a message advising that the Samsung 1.9cf microwave model# smh1926b was discontinued - they would not get this unit, go into the store and find a compatible unit. I called customer care back and spoke to Brittney and explained the message that was left and what the issue was. She stated the store would call me back within 24 hrs to help resolve this problem. I received a call July 5th from the Asst Mgr Dan advising he could not find a comparable microwave but he did find a Whirlpool. I advised I would like to stay with a Samsung. He found one for $254 - he would give me 30% off this price. Only problem was I would not get item until 8/3/15.

I actually bought the other microwave for $78.40. Maybe there was a misprint or something but they took my payment and estimated expected delivery date of 7/2/15. Somewhere someone dropped the ball on this and is giving me the run around. I advised Dan I would go into the store to find a compatible microwave that I could get sooner, he advised he would be leaving soon. When I was getting ready to go to the store I called and spoke to Asm John - advised I had spoke to Asm Dan earlier and told him what the call was about and that I was on my way to the store for my refund on the online order. He stated ok. I get to the store and after advising sales assoc what I was there for she tried giving a refund but could not find the sale even though I had the receipt so I advised her to call Asm John.

Another sales assoc walked up, seen the paperwork and immediately got upset. I walked over, asked what the problem was, he said "Oh this is the order from the other day that they had problems with." Mike walked over and said "Oh we can't do anything for you," and I stated "Why? What's the problem?" He stated "How do I know you don't have this item? I can't refund you anything!!!" I said "I'm giving you my word. Look at your system. Why do I want to take $84 dollars from you," I told him I felt offended by his comment.

I was only there because I had Dan call me today in regards to my complaint about my purchase. Why call me and have me go to the store and not assist with my issue, Mike stated there was nothing he could do for me - it's Sunday. I advised if there was nothing that could be done why bother calling me on a Sunday. Do you actually think that I'm here to steal? He stated "I don't know." Now this had created a bigger issue. I'm out of my money. I have not received my merchandise and I've been accused of stealing. Help someone!!!

1 week later I call Lowe's again. Today again, July 2. I spoke to a **, who again promised to call me back. This did not happen, and she not call me back, it is now 8:52 pm. So I have paid for, a lot of money for a new quartz counter, it has not been completely installed. With no communication from Lowe's on when they will return for completion of this job. I have called Lowe's numerous times, to find out a date for completion of this project to no avail. Poor communication with Lowe's staff as well as the factory they use. No information provided from either one. Unbelievable and not in a good way.

I have yet to scrap up all the putty that should not be there. They got that pink putty all over my bathroom floor and fixtures. It comes off with a bit of scrubbing but come on. They took the doors off their hinges and I believe were in such a hurry to leave, forgot to replace them. My husband had to put them back up. Basically I did not feel like they cared. They were just in a hurry and did a half ass job so they could get in and get out as fast as they could. I know they would not have done their own homes in this fashion. What a mess.

Oh and they broke a leg off a table we had with our TV on it when they pushed it out of the way. I noticed it after they left one of the legs was bent inward. Thank God the TV didn't fall off. I will not use Lowe's in the future. We had used them once before this and the men (These were different men than this time.) Two black gentleman did a nice job installing our living room floor. They did leave a gap in front of the door to the bedroom but we didn't complain because these guys tried to do a good job. But these new guys should be fired. Disgraceful!

Then the special order cabinets that cost over 4K that we waited for over a month to arrive showed up. 7-9 were damaged beyond repair. We were told they would take 2 weeks to replace. But in the meantime they would come by and pick up the damaged ones and all the packaging from the cabinets. They never did. When the replacement cabinets showed up they had damaged to them and the deliver drivers tried to leave all the garbage from them their too. I had to argue with the driver in order for him to take the garbage that his manager had already told him to take.

I am completely unsatisfied with this company. Their managers do nothing to take care of the customer. I filed a complaint with the corporate office and never heard back from them. Even though they assured me they would contact us with 24hrs. Do not do business with the Lowe's in Pasco WA.

They take forever to resolve your complaint and sometimes never even resolve it. When asked to speak with their department manager at Executive Support, they state their manager is CEO himself - which of course is a lie. When requesting to speak to the CEO himself using a professional and courteous tone, all "soldiers" at corporate office from switchboard operators to secretaries to other executives attempt to divert your call back to Executive Support. It's like Socialism!!! This company should NOT be doing business in the USA. Americans don't treat Americans this way. Very sad.

Called Lowe's. Found out no record of gas valve being ordered. After speaking with the supervisor for the "nth" time was assured that parts will arrived. It did arrived today. Called installer, installer arrive, but guess what? It was the wrong parts. I'm not kidding. Cashier are pressured by the store to sell the extra protection plan to customer but when something go wrong and make the claim that when the stress begins. They tell you what you want to hear. The store is not much of help either.

The Customer Service at Lowe's is virtually non-existent. And the real kicker I worked there for a short while and found management to be the poorest example of any organization I have known or worked with (I am 66 years old). Management does not seem to care about what is going on with the employees or with the customer - I have yet to figure out what they do for their pay. No upper level management from headquarters reaches to the "lowly" employee level. Just another rant that will go nowhere with Lowe's.

So then we go over to the refrigerator is and I asked him about a couple of them. All he could tell me was "This one is bigger than that one and this one cost more than that one." I asked "Ok do you know anything else about them?" "No I'm sorry I don't." "Okay that's fine I have internet on my phone I'll google it." I said. He acted like he did not want to be bothered. I picked out one and took the paper on the front of it up to the cash register and I told the cashier I will not be home from work until after 3 p.m. I work and I do not get off until 3. I asked if the delivery driver could deliver after that time. He said yes. He proceeded to type into the computer and he told me he put a note into the computer that the customer wants delivery later than 3. They would not be able to deliver until Wednesday which was two days away. I would have preferred delivery sooner since I was without a refrigerator but I said if that is the earliest they can deliver and then I'll have to deal with it.

Wednesday morning came and I got a phone call from Lowe's at work saying that the delivery driver was outside of my house trying to deliver my refrigerator when he had been sitting there for a while. I asked the girl on the phone what he was doing there and didn't he see the note in the computer saying that no one would be at my house until 3 p.m.? I couldn't just take off of work. I told the cashier Monday night at Lowe's that no one would be at the house to let the delivery man in until after 3. She said she would have to reschedule delivery and I was supposed to have received a phone call Wednesday night saying what time the delivery driver was going to come on Thursday to deliver my refrigerator. I told her ok but delivery would have to be before 4 pm.

I never received a phone call Wednesday night so I called Lowe's again on Thursday. I asked what time delivery was supposed to be and the lady on the phone said between 4 and 6 pm. I told her that I just told someone on the phone yesterday that I would not be able to have delivery after 4 p.m. because I had a mandatory work meeting at 4. She said they would have to reschedule again. I told her "No just cancel my order and refund my money because I need a refrigerator and I have been without one since Sunday, I will go someplace else. So I went to another appliance store, I bought a refrigerator from there that was the exact same brand as the model I had bought from Lowe's and the exact same price and they could deliver at the very next day plus they took $100 off of the price since they were having a sale.

So not only did I get 100 dollars in my pocket but I'm got my refrigerator the very next day and the staff was friendlier and more helpful. Then Thursday afternoon I received an automated phone call saying that the delivery driver would be at my house at 4 p.m. to deliver a refrigerator from Lowe's & I just got through talking to a supervisor on the phone the day before telling him to cancel my order and refund my money I would go someplace else. So I had to call Lowe's again and tell them "please do not bring this refrigerator please refund my money." They have not credited my debit card back yet and they apparently do not communicate with each other.

The staff has been very rude. I'm helpful, I'm accommodating, and knowledgeable, and the employees apparently do not communicate with each other. I had to go almost one week without a refrigerator due to waiting on Lowe's employees to get their act together. This has been a very unsatisfactory experience and I will never shop at Lowe's again. I hope I do not have to take him to small claims court in order to get my money put back on my debit card. Being a business owner myself if I treated my customers the way Lowe's has treated me my business would go belly up quickly. This is not a good way to run a business.

Is that acceptable? When I call Lowe's I get people that you can hear in their voice they really do not care. My little boy can't drink his chocolate milk in the morning because we have NO refrigerator. Now I am not one that goes on sites and complains BUT THIS IS RIDICULOUS! And to pour salt on the wound, I get a survey from Lowe's on how my new refrigerator is working. I don't know how it works because I still DO NOT HAVE IT! I'm to the point of getting a refund and just going to Home Depot. I thought I have been pretty patient during the whole process but my patience has run out!

In order to wash most of my pots and pans, I have to remove the top shelf to have enough height on the bottom shelf. Bottom line... I have to wash two loads where I used to have only one. A load on normal cycle takes 2:15! The dishwasher is running all the time! I have to open the door to see how much time is left on the cycle. The bottom rack jumps the track just about every time I go to slide it in or out and the wheels pop off frequently. It has a red light that shines on the floor to let me know it's still running which I can tell because despite it supposedly low noise level, it is just as loud as my old one. It has a beeper that will keep beeping when it is finished until I go to it and turn it off. I really dislike that! I prefer to unload while I am in the kitchen anyway, not make a special trip just to turn it off!

This week we needed a new air compressor and we needed it fast also. Had hired help for fences and needed to keep them working. Same scenario as far as research, same outcome. Lowe's supposedly had what we needed. A 40-minute trip to Lowe's only to find out they did not have one in stock. They could order one and have it in in about a week he "thought." Not exactly workable. And he started in on the benefits of buying his electric one versus the gas one we wanted. Had to buy a gas powered generator to use it in the field. Decided to go with that option to avoid going to another store over an hour farther away.

And now for my real review... I have a suspicion that Lowe's only carries the products that the companies can't sell elsewhere. After speaking with a few folks, they have had the same experience. Lowe's will only have one model in stock and it is never the one you went there to get. We live in a rural area and don't have close options for purchases. When I have the luxury of time I either order online and get delivery usually faster than I can get an ordered item from Lowe's. Or I drive over an hour and a half to the bigger city and other stores so I have choices. I have been told by an online parts dealer that Lowe's actually has models made just for them that are not for sale elsewhere and that finding the correct parts for repairs can be a nightmare if you don't know what model the Lowe's model is patterned after. Does anyone know if this is true? Has anyone had similar experiences or is it just me?