Lowe's Home Improvement Reviews

In November 2014 my grandparents Oris and Eva ** had a roof installed. However they never completed the job. My grandparents are 89 years old and the installer told them they were completed so they signed and he went on his way! The sales rep Erica ** never followed up or gave them a call to see if they was satisfied. We have been arguing back and forth for the past 3 months regarding this issue! I was told several lies regarding the incomplete work! The work they didn't complete was replacing all the rotten Fascia board and it's clearly stated in the contract!

I had a balance on my account then I made a special promotion purchase, no interest if paid within 6 months. The credit card reps told me every time I make a payment I have to go to live chat or telephone credit services to tell them which balance I want the payment to apply to, the regular balance or special promotion balance. After purchases the special promotion item I made a payment went immediately to live chat and told the rep that I wanted the payment applied to the special promotion balance, but instead she applied it to my regular balance. I made another payment and went immediately to live chat and told the rep I want the payment to be applied to my regular balance, but instead the rep posted it to the special promotion balance.

Lowe's Service Advantage Program promised to replace our dishwasher if there were 4 repair attempts within the last 12 months for the same issue, and they are not fulfilling their promise or abiding by the lemon law. We purchased a Lowe's Service Advantage Plan for our Samsung dishwasher model# DMT400RHS. We have called for service at least 5 to 6 different times in the last 12 months for the same issue. It is having an obvious mechanical malfunction because it isn't cleaning the dishes well, isn't draining well, is making a loud noise when draining, etc. The dishwasher Is a lemon.

I own a Bosch dishwasher. It does a great job but it is constructed poorly. The plastic, (cheap plastic top that fits over the control panel due to the steam, cracks). This is the second time in two years. I called for service and scheduled an appointment. The service rep told me a company would come out the following week. I received a call saying that it was out of that service company's area and they would schedule another company. The second company came out even after I described and told him what the issue was. He said he had to order the part from Bosch. 4 weeks later, going on 5, I have no part.

I highly recommend Lowe's in Elkridge, Maryland for a new kitchen project. We worked with Cynthia ** and Ayana ** from the very beginning of our kitchen renovation until the end. We replaced our cabinets, countertops, backsplash, lighting and flooring. The contractor Lowe's recommended was Old Time Contractors out of Sykesville, Maryland. We highly recommend them for your kitchen remodel, too. Leif and Josh from OTC were outstanding and extremely professional. Whenever we had a concern, Cynthia from Lowe's or Leif from OTC was right there to remedy the question. We had a smaller kitchen remodel; however, we felt we were always important and treated fairly. Once again, we highly recommend Lowe's for your next kitchen remodel!

John & Brian were both at the return center, but would not wait on any of the 3 customers waiting. Dan would not call the manager for me. Instead, he stopped Diane from getting the manager for me. When the manager finally showed up, he didn't care at all. John then told me he was not taking any returns. When I said, "Very Funny," he argued that I was smiling. Does anyone just do their job at Lowe's in an efficient and friendly manner?

I purchased a new Model LGT2654 Husqvarna riding mower from Lowe's in DeFuniak Springs, Florida, in 2014. It had a bad vibration when you start to take off under the front from day one, but it cut grass ok. After a few months of dealing with the vibration, I took it back to Lowe's. They took notes, and sent it for repair, saying it should be a week to 10 days.. After several weeks, they lost it. I had to get the number from the repair center they sent it to, and track it down myself. A couple of weeks later, it came back.

My husband and I contracted Lowe's to build us a deck on July 7, 2014. To date, August 3, 2015, the deck is still not done. We were required, as per Lowe's policy, to pay the entire cost up front. We assumed that since it was a big company like Lowe's that it was okay to do that, even though we were leery. Big mistake! They got our money and we ceased to matter or exist. The first builder they hired had never built a deck using Trex and made many mistakes. The building inspector flagged a lot of it and the second builder had to rip things down and start over. He only showed up 2 days a week, at most, worked 4 hours and left. A deck that was supposed to take 2 weeks was only about half done by mid December. They left materials sitting in my driveway for 3 months, even though we asked them to move them to the yard. They never cleaned up the yard at all, so my half my yard became a landfill.

I shop at Lowe's on a weekly basis, and recently spent several thousand dollars on a bathroom remodel project where all materials came from Lowe's. I needed a window air conditioner to keep our garage cooler as we use it as a utility room for laundry, etc. I priced 10,000 BTU window units and found the Frigidaire to be best for our needs. Lowe's had one for $299.00. I priced checked and found Walmart had the same identical unit for $269.00. I went to Lowe's customer service desk with the air conditioner in my cart, and kindly asked to speak to a manager about a price match.

I went to Lowe's in Waipahu, Hawaii on 7/14/15 to start a water heater installation process. I paid $40 to have the installer to come out and do an assessment. The installer came out on 7/18/15 did the assessment. He said told us which water heater to get and the store will contact us with the information. I waited until 7/21/15 and no one contacted me, so I went down to the store wanting to pay for the water heater follow up with them. The associate told that she can't process the transaction until she confirm the information with the installer. She said she'll call me as soon as she gets the info. I waited and waited until 7/27/15 (Monday) and didn't hear from Lowe's. So, I called the store up and spoke to the store manager, he helped me with the processes and said that my water heater will get install on (Tuesday or Wednesday). So I took off from work waited for them, and I got nothing but disappointment.

Purchased tile through Lowe's. The people that they contracted out called, came out and measured. No issues and very friendly. Set up installation appointment for a Friday and Sunday. I worked that weekend and took off Friday and Sunday. Friday rolls around and the crew shows up 2 hours late. Then something as simply as unhooking a washing machine, the guy could not do, and I ended up doing it myself. They then ran into problems with laminate flooring underneath a portion of carpet and the kitchen tile.

We had an installer come out to measure our front door for a security screen door, and he didn't even know that Lowe's has the tall 96" doors in stock. He insisted that we needed to special order a door, and that would've cost an extra 200.00. What really bugs me is the guy at the store didn't mention that the installer would charge extra for installing a taller door. Needless to say, we are buying the door at the store, and installing it ourselves. We are out the 40 bucks they charge to just come out and measure, but we learned a lesson from this experience anyway. Do it yourself!

On July 23, 2015, we hired someone from your team - North Raleigh store - to install a fence. We agreed to get it down in about 10 days. We paid the full amount upfront (not a smart thing to have done) but wanted it done ASAP. After several phone calls to Lowes, asking to speak to the person in charge of the project, we have to receive a phone call from anyone at Lowes. When I called customer service, the rep told me the fence would be installed in September! The check has already been cashed and we have yet to hear from anyone. I am livid and so very disappointed in Lowes. We just want to cancel. If we knew Lowes would treat us like this, we have never agreed. Needless to say, we are very unsatisfied customers.

We bought a washer dryer from Lowe's. They said they would have an installer call us, and have yet to get a call 1 week late from the installer who seems to be a FLAKE. Who chooses the installers at Lowe's?? They need much more reliable professional installers to keep the Lowe name good. WITH this, when buying, DO NOT BUY FROM Lowe's. If you can't GET your item delivered and installed, there is NO NEED to buy from Lowe's.

We recently moved. We ordered home appliances. Paid in full before delivery; ensured delivery within a window. Hours late! The delivery person left before appliances worked. Assured us all was ok. When contacting the installer org and Lowe's each blames the other and no one was interested in solving our problem or returning soon enough to rectify. Worst consumer experience EVER!

3 weeks ago we had Lowe's at our house to estimate a fence installation. We liked what we heard and went with them. Today I received the bill for the fence and was utterly confused because our rep stated to us that nothing would be charged until the installation was completed. After several phone calls to the store as customer care, I was rudely treated and told that that was the policy. The installation department laughed at me and the store manager argued with me about what was said in my house. I informed the store manager and customer service that this was my first and last experience with Lowe's and I will not be purchasing from them again.

We bought flooring for two bathrooms and carpet for two bedrooms and the living room. The flooring was installed no problems. The day the carpets were to be installed I got a call asking if we could reschedule the installation for three days later due to one of the installers called in sick. I said, "NO, I hired help to move all furniture and my house is torn apart. That won't do." I finally called two hours later. I got the run around. Finally they said, "We'll take care of this and send two sets of installers..."

I wrote a letter to Consumer Affairs back in July regarding a completely messed up roof and no siding installation. I have to say it has been a very long and painful process but in the end Lowe's found a new company that completely redid our roof and it is beautiful.

We purchased a dryer that was scheduled for delivery on Friday 7-24-2015. The delivery window was for 1:00 pm to 4:00 pm. At 3:30 it was changed to 4:00 to 6:00 and then at 5:30 it was changed to 6:00 to 8:00 pm. At 9:39 pm Friday night I was informed no one would be coming and I should call and reschedule the delivery. At 7:30 am Saturday I rescheduled for Sunday between 8:00 am and 10:00 am. I received a call from a driver an hour later saying my dryer was on his truck and they could deliver today (Saturday) if I was available. I was, so they gave me a window of 12:00 pm to 2:00 pm. No one came until 5:00 pm and I wasn't informed via telephone at all. Not only did I lose 1/2 day's pay Friday but our dinner with company was interrupted on Saturday. Worst service ever. Next time maybe I'll try Home Depot.

I have an AquaSource Faucet which is a Lowe's name brand. I contacted multiple distributors which advised me to contact Lowe's customer service. Be advised I need a simple part for the faucet which is included in the pictures I submitted. All I needed was a cartridge for my faucet but I need the exact one, seems simple enough. It was a long drawn out process in which I contacted Lowe's customer service. They recommended that a "plumbing specialist" from their store would call me. When they called me, the "plumbing specialist" did not know what I needed and did not know what the parts of a faucet were. I was discouraged that I knew more than the "plumbing specialist." The "plumbing specialist" advised me that AquaSource is a Lowe's name brand and is there for an inferior product and she recommends that I come to the store and purchase a Delta or a Moen.

Salesman sold a refrigerator, knowing that it was broke. Lost 250 Dollars worth of food. Your sales representatives don't know how to do their job. And warranty was not offered at checkout. i.e. reimbursement, for loss not possible. Will not be doing future biz with these stores again.

I brought Troy Bilt lawnmower on April 1, 2015. Use it twice on the third time it would not start. I took it back to Lowe's. They give me another one same model. I use it three times it won't start. I called Lowe's corporate to complain that I want my money back. They summon the manager at the store at brought from will call in 24 hr. 28 hr later no call. I call back to Lowe's corporate. They call the store, manager only now get on the phone just to tell me bring it in, to repair it, since it is over 30 days. My issue is why not give back my money because they know this is a faulty product.

3 service calls inside of 1 year. Lowe's said it was company call to replace. Company says Lowe's call. As the consumer - stuck in the middle and out 600 dollars for a non-functional freezer. The warranty company contracted.

I am surprised Lowe's stays in business. Their staff is perpetually confused and can't seem to execute on the most basic tasks. I will definitely be working with a Home Depot moving forward... I don't have the time to make multiple calls and explain simple concepts to staff at Lowe's. It's really sad.

I am beyond frustrated with Lowe's in Fresno California!! Ordered and paid for custom shutters in March and it's almost August and I have yet to receive a completed job! Store manager could care less. Installers don't know how to measure correctly so I have foil covering on my window that face my neighbors! Unreal how no one cares to call back when promised. Emailed customer service and still waiting for a call back. Everyone just passes me to the next person. They didn't hesitate charging me at the time I ordered so I guess they figure they got their money so the hell with me! I'm contacting the local news station "on your side." Let's see if this gets the ball rolling!!!??? Do not shop at Lowe's in Fresno!! Worst customer service I have ever experienced.

A month ago our garden tractor broke down. We bought a warranty so we called the store where we bought the tractor for info on how and where to go for repairs. They gave a co. and #. We took it there where it sat for three half wks. The day before it was as to be done we called to get a pick up time. No it wasn't done. They just looked at it and had to order the part. That's another 7-10 days before it comes. My husband told them what the bad part was when we dropped it off. I called Lowe's only to be told this shop wasn't in their plan. "Get it back. We won't pay if you go there." Friday I called to set up a pick up by their co that they use. 30 minutes of asking crap that I already had given them. Their end comments were, "We'll call Monday when we get a repair co close by."

I bought a riding mower from Lowe's in 2014 along with an extended warranty. In July of 2015, the blade on the mower stopped engaging. I called Lowe's who put me in touch with their warranty people BTTW. BTTW called someone to pick it up and take it to the local service dealer Pentex. Two weeks later the mower was returned and the blade still did not engage. I looked at the blade and noticed the belt was loose. I tried to put it on myself but it remained loose and then for some reason broke. I have now reported the problem back to Lowe's who is now telling me that I am responsible for the belt since it is normal maintenance and they are unwilling to fix it. I am SOOO tired of this run around. NEVER buy an extended warranty from Lowe's. I have been a loyal Lowe's customer for years but will go to Home Depot next time for sure! Please join me!

After over 1 year of dealing with Haier re a fridge which could not repaired, they agreed to replace it and Lori at Lowe's seems to have resolved the problem in a matter of a couple of hours. She is an angel!!!

I purchased this mower on Sept. 12 2014. Used 2 times. Put it away for the winter. Took out this year. Used twice on a lawn, was rattling so I stopped and restarted then ran good. Next week we used again. Did the same. I took off grass bagger and emptied it and would not pull any more, locked up. Returned to Lowe's with receipt and extended warranty, sent for repaired. I was called and they said I hit something and bent the shaft, not under warranty if you damaged it. But I hit nothing. Not even extended warranty will cover so they just told me to come pick it up was returning to the store. I think all the rattling did it, but they have the last word.

I purchased a washer from my office for a home on 5/24/2015. This washer was received on 6/15/2015 and it was making a terrible noise when running. I called in for service and was told by the only repair person authorized for Lowe's in this area that it would be 9 WEEKS to have someone out and that repair person was DRUNK! So Lowe's service repair said I could call a Maytag authorized repair person and they could come out which they did the next day and they have reported it as a bad transmission and a bad drum in that washer and that I should call Lowe's and have them exchange it for me. (This Maytag repair is the old store manager for LOWE'S by the way) and in calling Lowe's they are now saying they cannot take his word for this and they have to send their drunk person out and I have to wait until 7/29 for them to come.... that is nearly 2 weeks on a NEW WASHER. This is not satisfactory and all I am getting is a run around.

My husband and I have been saving for a kitchen remodel for 3 years. We did all of our research, chose our materials and companies carefully and began the remodel. We used the Gaithersburg, MD store and ordered counter tops with installation, a faucet, an oven, and a fridge. The only item purchased that was a success was the faucet because I picked it up and paid for it in store. Two other items were special order. The customer service rep for counter-tops was inefficient, rude, and impossible to get in touch with throughout the process. We attempted to make an order and it was delayed due to his inattentiveness. We should have gone with our gut and stopped at that time, but we gave him the benefit of the doubt. When we finally made contact he made excuses and blamed others for his responsibilities.

On a recent visit, 7/12/2015 we encountered several dogs in your store. I do not dislike dogs but I also do not want to have them shoved in my face and standing in front of me when I am trying to shop. The Great Dane was too much. So why you are allowing this is beyond me but you have lost me as a customer.

Over this past weekend, I shopped at Lowe's for a new refrigerator. I was actually planning to make a purchase during that visit. As I walked the aisles looking at multiple refrigerators (probably for 30 minutes or more), I know I indicated I was a serious shopper. Who shops for that long if they aren't serious? Anyway, the entire time I'm looking, there are three Lowe's guys standing at the counter chatting. By the time I decide which refrigerators I want to look at, there is no one in sight. I pressed the service button, and three Lowe's reps come from three different directions, but none can see the other. As they see me, they all turn and leave. I'm a middle class **, dressed nicely (especially for a Saturday). Finally, another guy wanders over.

I have two appliances that I bought a service plan for through Lowe's. Relations started off well but quickly declined. Boston Joe's came out initially to look at the dishwasher and refrigerator, the refrigerator was leaking water out of the freezer and making loud noises and the dishwashers dish drying indication light was burned out. They were able to fix the leaking of the refrigerator but needed to order a new control panel for the dishwasher.

I bought a dishwasher November 2014. I started the service process in early February 2015. I was back and forth with Lowe's and Whirlpool innumerable times. I spent hours upon hours on the phone with them. Had 3 service calls, 2 rescheduled appointments (someone called in sick) and 1 no show appointment. Finally on JULY 15, 2015 the machine was removed and Whirlpool gave me a check. Later that night we ran the garbage disposal, the kitchen began to flood with water and food scraps. The technician not only did not plug the hole he left in the disposal when he removed the hose but he left the electrical cords raw. Did not tape them or put a nut on them. Great combination water and exposed electrical lines!

My family spent over $20,000 on a new kitchen and were supposed to receive a rebate for 10% of that. We called the rebate center and the man who answered was both rude and sarcastic and claimed that we only spent $17,000. It was clearly a huge mistake to buy anything from here and I wish I found this site earlier. All of the staff in the store was wonderful but the rebate center should be monitored and fired for their ineptitude. I wish I wrote down a name for the person who doesn't deserve his job and will now always do so when I get a name. Coming to the store we have resolved the issue but not before all of the headaches and chaos that the rebate center caused. I do not recommend buying anything from here if you are doing so based on the promise of a rebate. Good luck to all who do though.

On June 2, 2015 I placed an order for one replacement window. They said it would take three weeks. It's been five and a half weeks and I'm still waiting. What's more they're charging for two installations because they have a two window minimum. And the installer called asking me technical questions, as if I'd know.

I purchased some electrical supplies at Lowe's in Harper Woods MI. The person working in electrical, and a customer (since the employee in electrical was not well versed in electrical installation) helped me figure out what I needed. When I got home, my friend who was helping me with the install told me I had bought the wrong breaker box, and all I needed was a main lug, not a whole panel. I returned it two days later, and that's when the store associate, Coni, opened the SEALED and wrapped box, and stated "what do you want me to do with this **? It's been used." At which time I stated that she opened the box with her knife, and that what good would using an electrical box for a couple of days do?

Purchased a water heater and installation services. Told installer would contact me next day at the latest. Visited the store to inquire about installation schedule, only to be told it may take up to 30 days. Ironically, posted in the department is a sign that states $300.00 installation charge and same day installation on water heaters purchased before noon. Unfortunately I purchased my at 1:46 pm; therefore, I have to wait up to 30 days. Also, salesperson tagged on a number of other charges that 'supposedly' our local county is requiring. This may be true; however, Lowe's cannot give you anything in writing to confirm these requirements. Customers have to take their word for it; but they would not take my word that I would pay them for their goods and services. Call 1-800-445-6937 to report my dissatisfaction with this transactions. I was given a reference # and told someone would contact me the next day..... We shall see!

Bought a Whirlpool Fridge in 2013 at Lowe's with the extra protection warranty. April 2015 the freezer portion on the Fridge stop keeping things frozen. Called Lowe's customer support. This is where the nightmare begins. Took almost two week for the service technician to come out. Service technician came out and said the system was iced up and said that he fixed the icing up issue. Waited two days still not working. Called again, had to wait two weeks for the service tech to come up to order parts. So on and so forth. It is now Mid July and 8 service calls later my fridge is still not working and I have to wait another week and half for another part changer to come up and not fix my fridge. They say that I have to have 3 services where they change parts in a 30 day period to fall under the lemon law. But if they always take two weeks to come out I will never fall under that.

Purchased a Black Hawk Air Compressor Mar 25, 2015 at Lowe's. I bought the compressor on sale for $70. The compressor worked fine the first two times I used it to air up tires on a camper trailer. The third time I tried to use it the compressor would not compress the air. On Jul 8, 2015 I returned it to Lowe's for repair or exchange because it was still under the manufacturer's warranty. Lowe's elected to refunded my purchase price.

Beware buying appliances here. We bought a refrigerator that had supposedly just needed some coolant added and were reassured that the manufacturers warranty would come with the product. When the freezer part didn't work the Chillicothe store worked against us to not be able to replace the defective appliance and instead accept to have the appliance repaired under warranty. Had we known this up front we would not have made the purchase and subsequently feel like we have played and hand of three card monty with a shell game specialist. The word fraud comes to mind.

July 8 2015. Lowe's Brooklyn NY I ordered a bbq over the phone. I spoke with representative who asked if I wanted grill assembled. I said. "Yes that I would like it assembled." (Assembly is free) No brainer. He said I would get a phone call in 24 hours with scheduled delivery, which I did. The delivery was scheduled for the hours of 1 pm and 3 pm. The day of delivery, at about 4:15 I called because the grill had not been delivered during the scheduled hours. (No phone call from anyone.) I was on hold with customer service for 20 minutes only to be told the driver had called out sick so they would not be able to deliver the grill. They apologized and I replied "things happen," although I thought they should have contacted me not me having to contact them to find this out.

I contacted Lowe's Call Center for assistance with replacing my water heater. It is a 40-gallon heater that was installed in the 1990's. The Call Center Rep was helpful and walked me through the process. She asked for the height of the current heater, I was not positive but knew it was no taller than five feet. She gave me three prices to choose from. I choose the middle. She got my address and preferred dates, the following week. We then transferred to the checkout where I paid over the phone and we were done. I got a call from the local Lowe's Installation Department on my answering machine. The message stated they have my order and will be contacting the plumber, Reliable Plumbing, to set up the install. Then the caller, never identified herself, stated there will be some extra charges that she wanted to talk to me about.

In May of 2015, I ordered a custom interior door from Lowe's with a single glass panel. Overall the quality was not great, there were wood burn marks from the tools, there was areas where the routing was not quite straight, not terrible, but not awesome. Fast forward to July. I was only able to purchase a single door at the time, but I needed two. I went to order the same door and it was discontinued!!! The salesmen said, "meh, sometimes it happens and there is nothing we can do". Baloney. You could have told me this model was being discontinued. His solution, spend another 250 bucks on a door that matches exactly OR live with the one which does not match. I am very disappointed, in the quality and the service!

Poor customer service Lowe's Katy Texas. Waited for forty five minutes at the cabinet counter for help which I never received. Finally left and went to Home Depot.

I placed a order for a microwave in the store with a sales rep. This was on June 26, 2015. The microwave was a Samsung 1.9cf. The order was placed online. The item was not available in store or for delivery. I had to place it for parcel delivery only meaning it would ship to my house via UPS or FedEx. Well here's where the problem started - the sales rep forgot to put insurance on the item so I went back to my Moreno Valley Ca. Lowe's. I misplaced my receipt so I went to customer service to retrieve a duplicate receipt, 40 minutes have gone by without them being able to find this receipt in their system. I spoke to Manager Mike and asked what would happen if I could not locate this receipt, he stated nonchalant that I would lose my money if I wanted a refund. I stated to him "Really you are ** me," to say the least so I went home to locate the receipt and to my satisfaction I found it. Thank you.

I try to not be critical but, it seems lately everything I buy at Lowe's does not fit or do what it claims. The lumber quality is terrible. At times getting help is a challenge. Not sure if Home Depot is any better, but I think I will drive the extra miles to find out.

My order was confirmed days prior to anyone notifying me of the installation date for my new Marble counter tops. I did not order Marble, and nothing was installed. They called the wrong person. I had the Quartz I chose installed later that week. I received a call that same day, from Lowe's representative the day of installation, asking if I was pleased with the work done. To this person's surprise, I told him the job was not complete, and missing a piece of back splash and one piece of back splash was not secured. Though they were here for hours measuring weeks prior. He said, he would get right back to me, and he did not call back.

Two white men installed the actual wood flooring and well, no problem with the actual floor boards. The problem was with everything else, starting with the trim. The trim along the floor was not mitered well so all the corners do not meet neatly. They also did not take the time to shave the other end that is supposed to butt up against the wall so there is an half inch gap and it looks stupid. I had to fill it in with a lot of putty. In the closet they left holes where they for whatever reason did not bother to lay trim down. I had to stuff the holes with paper towels and I will putty over that. The trim on one side does not really touch the wall or floor. It's like floating yet nailed into the wall. There is a small gap there. They work with this pink putty (Why pink? I have no idea as it is very visible on white trim) and it looked like a kid that went finger painting. I'm talking really messy.

We ordered flooring, cabinets and appliances from Lowe's. The install for the flooring was not finished on the day it was supposed to. It took 3 different days and 3 different crews to finish a install that we were told would be done all at once. The person who came out and measured did not take into account a large room where the floor was not level. So when it came time to install the floor it could not be done. So after the floor was level the installer used a concrete grinder on parts of the floor covering our house in a film of concrete dust. It took me 4 hours to completely clean the dust from every surface in to house. It got all over a new finished wall that made it look terrible.

Lowe's corporation highest level of customer service escalation is a department called Executive Support. If you call and ask for the CEO - all calls are diverted here. The associates in their executive support department are limitedly empowered (they push all problems back down to the store you complained to for approvals) and they don't follow up with senior management on ongoing trends occurring in the various store locations. In other words, they don't enforce accountability and instead are just glorified secretaries following up the local stores on your complaint.

Bought the water heater in 2012 at Lowe's with a 5 year extra protection warranty. August 2014 we do not have hot water. Found out it's the gas valve. Called Lowe's customer support. This is where the nightmare begins. Took almost two week for the parts to arrived after the store intervened with my dilemma. June 2015 no hot water again. Found out it's the gas valve again. Had to deal with Lowe's again. Made too many phone calls, speak with different people found out that some calls/conversation/issues were not recorded in the system. Was told parts will be arrived in 2 days. Waiting patiently. Never came.

I purchased a Samsung washer in 2012 from Lowe's. I also purchased the extended warranty from Lowe's. After having the washer a little over a year the top of the machine started to rust. The rust is all around the top of the machine and has ruined very good clothes. Samsung will not cover the machine and Lowe's will not unless the damage is due to mechanical problems. I think it is related to mechanical as the amount of condensation is incredible. In my 40 years of doing laundry I have never seen anything like it. Lowe's repair person accused me of using wrong detergent. When I showed him the HE detergent he said we must have water too hot.

We bought a Patio Set from Lowes in Jacksonville, Fl. We loved the set and it was very sturdy and strong - we thought. This past year, I went out to sit down by the pool and the tempered glass was shattered and laying on the cool deck. We have had the set for about 10 years give or take a couple. I noticed in the reviews that another person had the same experience. Now we have 6 chairs and a lounge chair with no table. Oh well, live and learn.

What a joke this business is. They don't seem to care about the many online customer complaints - bottom line, profits are their ONLY concern. Bought flooring recently that was obviously damaged on the pallet. Was told to take it home and try it and if it was still defective (huh) bring it back. Then trying to install it it was apparent that the quality of the product was so poor, a proper installation could not be done (and I have remodeled and built many homes).

On June 8, 2015, my gas company red tagged my old range top and cut off gas due to leaking gas. I went to Lowe's and purchased a new range top in a rush for time since I was without a stove. I paid Lowe's contractor to install. It is now June 26th and the installation is not complete.

This was a bad experience all the way around. After shopping prices, I selected Lowe's because of the huge 72 your installation sign they had hanging. Did it happen? No. It took 3 days for the installer to come measure. Then another week to do the install. The men who came were horrible. Nailing down the tack strips they hit and marred fresh painted baseboards with the hammer. Not once, but 28 times around a room 14x16. 28! And the sheetrock 3 times. Then... they didn't stretch it tight. It was laid and tucked, but not kicked. Irony is, the installers company name was Carpet Kickers. The carpet is so loose it can be picked up in one area, and you can form a roll scuffing your feet across it. What did Lowe's do to correct this??? NOTHING. I have had to hire another company to fix it.

My refrigerator went out in the middle of the night on Sunday June 21st 2015. Monday morning I had to go to work and first thing I did when I got off work was pick out a refrigerator and I went to Lowe's. When I finally did find an employee to help me, it was a lady sitting at a desk eating and talking to what sounded like a friend on the phone and it sounded like they were talking about what happened on a soap operas they watch. I asked her if she was on break, she said no but she did work in that department and she would try to get somebody. After several minutes of waiting a guy came over and asked "What cha need"? What cha need? Really? How polite.

Lowe's hired contractors installed a new roof, gutters and windows (which required some structural work). The roof looks lovely. The fascia board underneath what they installed was rotted at the corners and the chimney had black cement sloppily placed on half of it. Customer service was responsive and had copper placed over it instead, although it still does not look correct. The windows are lovely from the inside. The problem is the outside. The height was changed which involves siding. They said they would "match the color as best they can". The color is good enough. It's a completely different style shingle. And it looks like it was done by a layperson with no expertise. Very sloppy. Hoping Lowe's is receptive to remedying this issue ASAP. Overall, each contractor knows they will be in and out, never will see you again and only cares about the specific job they were hired to do.

I filled form for estimate for fence install. Missed call, returned call tried 5 times. Never got another call back. First project for new house. Since Lowe's doesn't want my business, I will be going to Home Depot.

I purchased a mower from the Lowes in Cypress, Texas 3 months ago. It is a Toro mower and I paid about $1,000.00 for it. I was mowing the grass, got off the mower to run into the house, came back out and the mower would not start. My husband looked at it and said he thought it was the solenoid. My neighbor, who has experience with engines as well, also looked at it and said the same thing. We took it to Lowes to be repaired under warranty. Lowes, in turn, sent it out to a 3rd party. We received a call today from Lowes stating that the mower was ready for pick up. They told us that there would be $175 charge and that the problem was the battery. My husband and my neighbor both said that there was nothing wrong with the battery. Even if there was something wrong with the battery, the mower is only 3 months old. Why wouldn't it be covered under the warranty? What is the point in having a warranty if they won't stand behind it? I feel ripped off.

Ordered an LG refrigerator for our new home on May 21, 2015 online. Received a call from delivery company that night stating they were delivering the next day. Next day no refrigerator, called delivery company. They said Lowe's had cancelled it. Call Lowe's and was passed around a couple of times till someone told me they didn't even have it in stock. Proceeded to tell me it would be there June 1. That came and went. June 6th was the next date, came and went. Here we are a month later June 23 and still no refrigerator.

Purchased my LG washer and dryer in June 2015. Very satisfied with the product and sales department. The delivery was a disaster! The delivery folks removed my old dryer, then proceeded to unhook the washer. He broke my handle on the hot water side, and then told me I would have to call a plumber. He had no tools. He borrowed mine. He said he would come back the next day, that was two weeks ago. He has never called or been back. I did have to call a plumber at a cost another $145.00 to me. This plumber fixed the faucet, and removed the washer. He then installed my new dryer and new washer. Too bad this plumber does not work for Lowe's. Love the product... but the service was worse than terrible.

My dishwasher hit the dust without warning about a month ago. I needed a new one fast. I did research online to determine which one I wanted and then checked the Lowe's site for availability. When I got to Lowe's they did not have one in stock. I was told it would take 2-4 weeks to get it in. Not an option. I chose another, same story, 2-4 weeks. I kept picking out the next closest acceptable and kept getting the same line. I finally made it to one that was in stock, Bosch SHX4ATF5UC/21. I definitely would not recommend this dishwasher to anyone that cooks. If you only have plates and a few glasses or cups it might be good. But it will not accommodate pots and pans and pitchers, jars etc. The tines are ridiculously close together. I have ironstone dinnerware and it doesn't fit into each slot. I have to leave at least one empty between each plate.

We purchased a Whirlpool washer and Dryer on May 26th 2015 and were told that earliest delivery will be June 10th. I kept my day free for the delivery and took time off from work. One day before the scheduled delivery I got a call that they cannot delivery it on June 10th. I was extremely angry and told them to cancel the order. They suddenly they said they will deliver it. It was delivered on June 10th.

Weed eater - I bought the 3 year extended protection plan and after 2 years it would not stay running so I took it in and they charged me 59 dollars for a spark plug and cleaning the carb. The plan said that normal wear and tear and parts and labor were included in the warranty plan. So I filed a complaint with service advantage and am still waiting to see what happens, it's like they don't bother to read their own contracts and paperwork!

I purchased a GE dishwasher Model #gdf520pgdww on May 24, 2015. First the most aggravating thing about the dishwasher is that it is 3 inches shorter than our Frigidaire. Loading normal dinner plates and other large bowls, and salad plates is impossible unless you only have a very few to load. Therefore you must run the dishwasher more often because it will not hold as much because it is shorter. Then salesperson forgot to add the tax. Then she said it would be installed the next day. On May 27 we had to make an extra 25 miles trip to Lowe's, Owensboro, KY for her to redo the paperwork. We also cancelled the installation because she still did not know when it would be installed after first telling us it would be installed the next day. Lowe's misrepresented the product and the installation.

I have never painted cabinets before and so I took a cabinet door to Lowe's paint department and asked them what to do. A salesgirl got the paint "expert". He told me with Valspar paint and primer I did not need to sand but just start painting. I bought the foam cabinet rollers he recommended. I took down two cabinet doors and painted them with primer. The coverage was terrible. I waited 24 hours and primed them again. Coverage was spotty but better. The next day I painted the doors. Two days later I was concerned because they were wet.

Emblem Privacy Fencing From Lowe's. My Lowe's Vinyl Fence Install Experience. :0( Though I wrote into Lowe's customer service over 72 hours ago and 20 days ago initially I have not yet heard any satisfactory response. Unfortunately when it seemed as when it could not get any more difficult it did. What I hoped would be a GREAT new $5500 fence experience has become MOST painful. My install was quoted as taking two days and they say it was completed 23 days later (have not had chance to review work as a second home). Our install started off with no one showing up at scheduled time/day. It was only after we called did we get any response. The first day the installers arrived they were instructed to install fence starting in the middle of the yard rather than at the house. (Who does that??)

I bought a washer May 24, 3015. Upon bringing it home we realized it didn't fit comfortably in my laundry thus requiring us return it. My husband works out of town and I was unable to return it immediately but I managed to return it within 30 days to a different Lowe's location closer to my home. Needless to say the manager was extremely rude and unprofessional and refused to accept the washer simply because I had not bought it at his store. I clearly explained Lowe's return policy to him and he continued being rude and indicated it was at his discretion not to accept the return and basically told me to leave the store.

I bought a washer and purchased the extended warranty. It's been 3 weeks and they have came out 3 different times and now they say I have to wait another week for them to come back and replace the motor. I have been having to miss work to make sure we don't miss our appointment and all they could say is "sorry." They couldn't give me an idea when they think it will be fixed. They have replaced the clutch some sensors and now they are telling me it needs a new motor. I keep having to miss work and they refuse to replace my washer with a new one even though they have the power to do so. I have purchased other electronics and appliances with Best Buy and have never had this many problems.

On June 13, 2015 I purchased a lawnmower from Lowe's for $381.54 using my Mastercard/Debit Card. My account was IMMEDIATELY charged the $381.54. There was a problem with the lawnmower and I returned it on June 17, 2015 and received a Return Slip reflecting a credit for $381.54. The credit has not been posted to my Mastercard/Debit account. This is a debit account and the credit should have gone through IMMEDIATELY. They have not returned my funds.

My husband and I had the worst online/in store experience EVER! And that's saying something as we lived in the UK for 11 years. We ordered online for in store pickup and received an email stating that the item(s) were ready for collection. When we arrived to collect the order we had to wait for 40mins for a member of staff to then offer us the incorrect product! And after another lengthy search, they came back to advise that the product was not in stock!

I'll keep this brief: Sunday, a week ago, Lowe's delivered a refrigerator freezer that I'd bought the day before. I was surprised and pleased they were able to deliver so quickly--and on a Sunday to boot. Unfortunately, the deliverymen scraped the paint on my door frame and dented the freezer door. Worse, in moving the new unit into place (or as they removed the old unit), they put several one to two foot long shallow dents in my hardwood floor.

One month ago I went online to preview storm doors. I found one that was in stock. My husband went to the store with the specifications and he was told it was not in stock, the door needed to be ordered. He ordered the door. The installer measured. Today the door was installed. It was too big. The Lowe's Millwork Department ordered the wrong size. I called to straighten out the problem and was on hold 20 minutes. Customer Service could not get someone in Millwork to pick up. Then they could not find a manager. Then they could not get someone in Millwork to pick up. Then they could not find a manager. I hate these big box stores. Home Depot is no better. No Mom and Pops left because the big box has forced them out of business. The big box does not pay well so they have idiots working for them. Probably won't be able to get a storm door.

It was supposed to be a quick install. 60' of rail fencing parallel to the road in our front yard. It's turned into a nightmare and Lowe's doesn't seem to care. I hired Lowe's to install the fence. They sent out a real nice guy to do the estimate and write up the contract. A few weeks later, we received the call from Addessi Fencing who would be doing the actual installation. The fence was installed yesterday and half of it has to be ripped out. I met with the nice estimator guy and he agreed that it's got to be redone. He apologized and he'll have Addessi Fencing contact me to schedule the replacement. Don't know when they're going to call. Don't know if they're going to repair the lawn that's going to be destroyed from ripping out the posts filled with cement and stone. Don't know who they're sending out this time, but they will have to start all over again and we're at their mercy.

DO NOT TRUST % FREE CREDIT! I made a purchase last March for a custom blind order. We had problems with the installation so it was not completed in the time that was stated. Also the wrong blinds were recommended for our needs. We opened and used the Lowe's credit card for the interest free promotion and somehow conveniently every payment was received accept for the final pay off payment. So they charged interest on the whole entire purchase for hundreds of dollars saying that they never received the payment and there was nothing they could do. I find it deplorable that they use this practice to scam people.

Even though the warranty states that power surges is covered from the date of purchase, when time came to submit a claim for food loss from a power surge, apparently, the storms in my area that knocked out the power to my home and all electrical appliances, this is not considered a power surge outage. This was "an act of god" and therefore, this is not covered. Need to implicate this in their epp contract, to better define what they consider a power surge is.

This was our first time purchasing an appliance from Lowe's (usually buy from Home Depot) and from the very start there were issues. We went to Lowe's to buy a top of the line Samsung refrigerator because they had a 20% off coupon and would match Home Depot's price.... and for an item that was costing a few thousand dollars, 20% off was great. I went to pay it in full but the salesman and the service counter both said opening a Lowe's credit card would allow me to pay it off with no interest in a few months. First mistake. When the bill came, it charged interest... After several phone calls, they took the interest charge off and let me pay it in full.... So stupid as that's what I wanted to do in the first place but now had to go through all that hassle.

Purchased 2 washer 1 dryer and 1 wash basin and the delivery was scheduled between 1:30 to 3:30 and delivered 1 washer and 1 dryer and 1 wash basin. Since I was preoccupied with another issue, he got the paperwork signed. Called the store and spoke with ** (store manager) and scheduled another delivery. Specifically asked for 1 hr notice to reach the building as I was not living in the property. Delivery guy called at 12:00 pm and gave me only 15 min window as he was scheduled for something else at 12:30.

Purchased the extended warranty on the fridge and may have been the saving grace to getting a new fridge but sure doesn't feel that way. The LG started having issues. Ice maker stopped working, loud grinding noises from the fridge motor. Handle was cracking. We put a request in for service to get the Ice Maker fixed, upon the request we waited over a month before going into the store direct. We waited over an hour in the store to get the answer that LG's warranties were not being honored in our area.

Our Bruce hardwood floors started turning from red oak to a very dark brown in a year and a half. I complained to Lowe's, they wrote to Bruce and Bruce said to tell the customer that it was "Patina" when the product was just turning blackish. Lowe's installation manager didn't care a bit & said the guarantee was for a year. After 5 complaints the store manager sent a rep out to look at the floors. They agreed the floor had changed color in one room and not in another room with the same light and exposure. They said they would get back to me. After 3 months there is no response from Bruce or Lowe's. Bruce's floors have a 25-year warranty but IT DOES NOT COVER DISCOLORATION. Do NOT buy Bruce floors or have Lowe's install them.

I went to Lowe's to purchase a new toilet and pedestal sink. After walking up and down aisles I realized that they had a grand total of 2 pedestal sinks on display. WHAT? Finally pick one (tough choice) and then I have to wait forever for someone to show up in the department. I purchase the toilet and sink, and she tells me that the sink has to be ordered and they will call when it is in. That's fine. They call a few days later to tell me the sink is in. I had told the girl at the store that I wanted to have Lowe's install it. She never told me that you had to pay in advance and sign a contract. So when I call to have it installed I find out that I have to go back to the store. Cannot do it online, cannot do it on the phone. **. So I hired a plumber on my own to do the installation.

Before, an installation team showed up to install my new Lowe's oven, microwave and cook top. But, when I ordered a new washer and dryer from Lowe's, the delivery driver showed up without hoses for the washer, or vent or 240V cable for the dryer, or owners manuals for the washer or the dryer. The deliverers could not complete the installation. I called the Lowe's store and they said "we can't help you with that! Check porch.com!" Really? Well, I did, and that turned out to be another $120 for an independent installer. This is just unacceptable. This should have been covered at the time of purchase, in the store, and it was not. Had I known that Lowe's would not be accountable for the installation, then I would have gone shopping elsewhere.

Website descriptions and photos are inaccurate in many cases. Received the wrong items on 2 orders in a row. Customer Service's answer? "TAKE IT BACK TO THE STORE." Even the manufacturer agreed that the website was inaccurate.

You people cry about everything. Some Lowe's suck and some are better. People at the store tell you and promise you a time as to when something will be there and it's the delivery guys job to do that and then when they call you, you freak out. They deliver from farthest to closest last. Do you call UPS or FedEx when you order something? I doubt it. You get your ** when you get it and are just fine. If you work most of the week then schedule your ** to be delivered on a day you're off. A ** fridge and washer or dryer isn't the end of the world. Have some damn sense.

I bought a shower door from Lowe's Home Center (1450 Lumber Lane, Winston-Salem, NC 27127) on 03/04/2015 and also paid for installation. The installer came out on 04/13/2015 to install the shower door and found out several parts were missing from the product. I wasn't informed about missing parts at the time I purchased the product. One of the sales representative ** try to charge me for missing parts which was unacceptable. They eventually accept responsibility and ordered the missing parts.

When I purchased my new home, I bought my refrigerator, stove, washer, dryer, better fans, better toilets, dishwasher and white vinyl fencing. (Purchases were made within a 6 month period of time.) The washing machine needed service at first. Today, you have to be a scientist to wash clothing and linens, etc. Clothes were making into a weird circle and very tight across the inside of the machine. It also makes lots of noises, on & on. 2 service calls on that. The service man was very pleasant and said that I was loading my washer "incorrectly" and that was causing the problem. I also was putting in too much Tide for that HE machine. Finally fixed.

I have shopped at the Hornell Lowe's many of times. But the last few times I have been in there I do not like the way employees and management are with each other in an unprofessional way. I have witnessed different things in there and I will not return to Lowe's again. It is very upsetting that the install office is a hang out.

Worst experience ever buying a refrigerator. First, their on-line computer system had problems so I had to order over the phone. I never got an email confirmation even though I requested it. Then, I was charged for a free ice maker and I had to spend a lot time getting that off my credit card. Then, a week later, they lost my PO so the refrig was never shipped to the local store from a warehouse until I called to find out why no delivery date was set up and everyone at Lowe's kept telling me there was nothing they could do because Lowe's is so big and the warehouse supplies 1800 stores and so on. I called another Lowe's and found the same refrigerator in stock but Lowe's cannot swap appliances with other stores. Absolutely no customer service. Very disappointed. Now they are telling me could be another week.

Purchase a fence in May 2014. Lowe's charges me the incorrect amount. Once Lowe's realize their mistake ** the Project Specialist called threatening me indicating if I did not pay additional monies Lowe's was going to drop my materials off and keep going. Well one year later the fence is falling down and Lowe's keeps giving me the run around about fixing the fence which was not even one year old. In my opinion Lowe's is pissed because they charge me the incorrect amount, so now they are retaliating against me for their mistake.

They informed me that I cannot use my Lowe's credit card for a birthday gift, I have no balance on my Lowe's credit card so I went to Home Depot and got a gift card for my daughter and had no problem with. Very, very dissatisfied with Lowe's.

Finally my Frigidaire problems have been resolved. New handle and Hinge have been installed. It took some time but Lowes did stand behind the warranty. Why did this take so long and such a fight had to be mounted to get what should have been standard Customer Service? Wish I knew. I did learn something. Always be sure that the item you are looking at is the item you will receive.

Had a roof installed (this September will be 2 years) and still not complete. First, they came to do the job and it was awful, uneven sides, left debris in my driveway (nails etc and I have a little dog BIG NO NO) so they came out again to fix, and brought their kids and left them playing in my driveway (other dog is a 90 lb Australian Shepherd who is very protective!). The manager came out and looked at the job and told us it would be taken care of... Never got a call from the manager, never apologized etc....

I was approached by a Lowe's manager or maybe just one of the many small minded employees. I don't know who he thought I was but he told me to leave the store, and I have Cerebral palsy. He even went as far as to threaten me physically. I am sending someone to get his name for me so I can get him fired. Also I am filing a lawsuit.

We ordered paneling and it took 3 weeks for us to get it. The driver showed up by himself no help so my son 11 years old and myself who is disabled helped him. They were suppose to show up in the afternoons, showed up at 7:20 am so with my son helping he was late for school and then they were a short and told me that they would deliver at a week later in the morning. When I call because they're not here they then tell me it will be in the afternoon. I am so disappointed. When I call and talked to someone they are like "we are busy." I was then treated like this is all my fault.

I hired Lowe's to install a 6 foot fence on my property for security reasons. They sent an inexperienced wood fence installer that placed posts in the ground at the frost line level to save on labor rather than placing post 2 feet into the ground as described by the estimator who came out to provide the estimate. I believe that by cutting the posts short, the installer has compromised the structural integrity of the fence and not followed the agreements intent for proper support.

Ordered kitchen cabinets 01/02/15 with delivery date of 02/22/15. They arrived as scheduled but the installer advised he could not install for 10 days? When installer arrived he looked at space and cabinet layout and said "This will not work." Just 2 of the many problems were corner cabinets that could not be opened fully and drawers that could not be opened after handles installed. Five plus reorders and several more new orders to get items constantly discovered as forgotten and now May 18th and was just told it will be at least June 5th before the last cabinet will arrive to be installed as well as crown molding and base molding can't be completed. This is just the tip of this iceberg of installation and product problems encountered during my whole house remodel. Gun Barrel City, Texas.

I purchased washer and dryer in store. The salesperson said it would come on Wednesday. Then Wednesday came with no one informing me that they won't be showing up. I made a phone call and was told Thursday, so I took the day off. I've been waiting all day on Thursday, no one called, no one came. I called them, they said let them check then call me back. Well, that was a lie! My wife was upset and called them again. She was transferred through four people, all of them were very rude, no one said sorry. They acted like they had no idea.

When I purchased a New Washing Machine from Lowe's in 2011, I was convinced, against my better judgment, that I had to have their Extended Warranty. If they could not fix it they would replace it. I have since learned that if it sounds too good to be true it is not true at a very costly lesson to myself. Starting in September 2014 I began reporting the Washer was staining my clothes to such a degree that I have had to throw away expensive Sheet Sets and Clothes, which they made sure I knew they would not cover the cost of no matter how many times they had to come back for the same problem. Each time they came, I was told it was either not the machine or they fixed it.

On this date, I have cancelled my long standing Lowe's credit card and do not plan to ever use them again. Their response to my questions have gone unanswered. Maybe it is because I cannot be understood by the Lowe's accounting personnel in New Delhi India! What a way to provide service...

Ordered flooring to be put in our downstairs of our home. Paid over $2,000.00 for flooring. Installers came out only to find out after they told us that the floor in the sitting room was not level. They would have to drill to fix the problem (looked fine to us)... Then they had to also take the cement up at the front door. So we were told if we take up the flooring that was already on our floor it would save us a lot of money, which we did. We took it up ourselves. So before the installers do ANYTHING they call their office to let them know what needs to be done, then their office calls us. So they called us to let us know that it would be an EXTRA $1,500.00!!!! So I was kinda of floored! At one point in the conversation the lady said to me "so you want the installers to LEAVE." So my point is after taking up our flooring furniture is all misplaced, they kinda of have you by the BALLS! So I PAID!

The shipping box that was sent to my house was not sealed and looked like it had been ran over by a freight train. I was informed by that FedEx person that this was not something that the FedEx did. They stated that it was received this way and made note of. In the description of what the FedEx Had wrote "it look like monkeys had packaged your package". This is not how you run a business and should be corrected. Highly dissatisfied and Lowe's should be ashamed of themselves for delivering a product like this.

Flyer advertised a product that was not available. Store would not say if it would ever be available, consequently would not issue rain checks or even call if it became available. Employees while trying to be helpful had no idea of the sale. Wasted gas and about a hour of my time with no resolution. Lowe's is the last place to go for advice or even advertised products.

Two weeks ago I went and I bought railing system from Lowe's in Clearview and today I went to Lowe's to do some returns from extra stuff I had from my last purchase. I had the receipt for two things and I didn't have a receipt of one thing of total 4 dollars - yes 4 dollars and I tried to return them and buy a new bbq. Then the customer service girl was investigating me about the product that I don't have the receipt for and asking to remember which day I bought the stuff that I don't have the receipt for and I told her I don't have lots time as I have two children with me in the store and I need to pay for the bbq and go.

I bought two Storm doors and had them installed. One door hinge pull away from frame. Called for repair as this should not have happened. Bottom line they are only willing to put in longer screws to the frame that is broken not willing to repair the frame that the door they installed caused. My option have it fix incorrect or I am on my own. This is over a month and no return call. Contacted corporate office and you get an automated email. I am closing my card and will never buy anything from Lowe's. No one is interested and their management needs to be trained on what customer service is. This is sad that my back door which was fine is not damaged because they hire contractors who then sub out the work and have no clue as to what they are doing.

In July of 2014, I hired Lowe's in Fort Wayne, Indiana to complete my basement finishing project. I had already hung the drywall and installed the outlets in my 800 sq ft basement. I wanted Lowe's to completely finish my basement as a "turnkey" project. I didn't want to have to spend any more weekends working on the project. This is what Lowe's agreed to. I paid for the project in full at Lowe's quoted price. I confirmed with the salesman that this was for a completed turnkey project and he affirmed that it was. I also confirmed with him that I wanted the basement to look as nice as the rest of the house which was professionally built three years prior. He again confirmed that it would look as nice as the rest of the house.

I bought a mobile home, older single wide, and had it prepared for new carpeting. I went to Lowe's in Bellingham, Wa. to order carpet. I chose a carpet I liked, and paid to have someone come out and measure. The measuring took place, and I told the man that I needed it installed by a certain date, as a renter would be moving in soon after. He made note of that. The next day, I heard from ** from Lowe's, and he said he had the quote prepared, and I needed to come in and go over it with him. I did so that day, and had to correct him on some of the items on the quote. The original cost was over $2000, but was down to $1664 after the corrections were made. He found that the store didn't have that much of the carpet I wanted in the store, and tried to sell me something else, but I told him I wanted what we agreed to.

I've been doing business with Lowe's for a long time and I have a small business of my own. I have referred 100s of my clients to them for installation projects that I just couldn't do. So in January of 2015 I was contacted by a client who stated that Lowe's charged them a price for a permit and didn't even get a permit. When she went to the store to complain she was told that's what the installer charges them so they have to pass that on to the customers. In doing some research I've found that the Lowe's stores in Missouri actually overcharge on permits for all installs and according to my research of the legality of this it is illegal to profit from a permit.

Was told basic rip out and installation was $345 for entry doors and $97 for storm or $442. Paid $51 for installer to measure since I was told I would get it back when I got door installed. When installer was in home I was told the standard prehung door would fit and he could add capping. I also had him measure back door. Told him to make a separate order. When I got my estimate Lowe's added all door estimates together. The estimate showed a total casing or inside new wood trim cost of $79.50, a $442 charge for front door, a $442 back door charge and a $1000 charge with no breakdown. When I asked if that $1000 was for the front doors, Lowe's salesman said, "No that was the installation charge". That meant Lowe's wanted $500 more per door over basic.

I bought a brand new Whirlpool front loader washing machine 10 months ago. I called Lowe's service and they said we will send repair company out tomorrow. They show up and couldn't diagnose. They said they will contact support services. Get a call and parts are ordered but 5 to 7 business days. After a week they come back with parts that wasn't the problem so they leave. Order more parts. Another week. Then they shipped wrong parts. Still no washer and I bought the 5 year warranty. No more Whirlpool for me.

I purchase a push mower from Lowes a year and a half ago, along with their three year protection plan. The plan cost $39.97 and the mower cost $225. A week ago the mower failed to start so we brought it in to have it repaired. Today I called to check-in and the repair department had determined the mower needed $170 worth of repairs which would not be covered under the plan because "it hit a rock." Under the exclusions in the protection plan it states Lowes will not cover the cost of repairs "caused by accident." This means that Lowes can determine the repairs to have been caused by "accident" whenever they want and I paid an additional $39.97 for nothing. In addition, if I had chosen to repair this mower using Lowes it would have cost me almost $400-- and it's a push mower. This is not a good deal.

I spend $5,800 on a fence a year and a half ago. The post the gate is attached to has pulled over from the weight of the gate. On one side the fence is falling apart and the other the gate will not close. I asked Lowes to fix. But they are refusing. I've sent them pictures and spoken to them on the phone several time.

I order an Ove Breeze shower kit from Lowes on April 20th. I was informed that it would arrive no later than May 5th. On May 4th I called to schedule a pick up time at which time I was informed it had not even been shipped yet! It would take another 2 weeks!!! No one called or contacted me about this delayed shipping. I am remodeling a renters bathroom and this is costing me weeks in rescheduling contractors for plumbing/sheetrock and flooring install and thus $1000s in lost rent. Lowe's casual response, "Sorry for the inconvenience, there is nothing we can do." They even tried to say they had talked with me about the back order. When I asked them about time and day so I can show them my phone records, they retracted that statement. I will NEVER do business with Lowe's again and unless you get a kick out of wasting your time and money, I urge you to stay away from that business as well.

I purchased bamboo flooring from Lowe's which was to be installed on March 26th. The installers found that the concrete slab where our family room is located was not level enough, so they needed to pour self-leveling concrete on the slab to level out the floor. No problem. The following day they returned and proceeded to install the floor even though it had not had sufficient time to dry. The installer was using paper towels to wipe up concrete that was not dry yet. Within a day of the installation, we began to notice cupping on the edges of the boards throughout the room. Someone from Lowe's, and two gentlemen from Keller Interiors examined the floor. Keller Interiors agreed that the entire floor needed to be replaced.

Store: Cypress, TX - 290 and Spring Cypress. We waited in the Paint Department for 15 minutes before someone asked us if we needed help. I told her we would like to know about the concrete paint and as she walked away from us she said "next aisle". We had many more questions but she left before we could say anything. We gave up after multiple employees passed us in the aisle and went to lumber where we went another 20 minutes without a single employee coming to our aisle. I went to look for help at the cash register and he was very nice and told me he was sorry they only had two people in lumber and they must be busy. I said thank you and I would wait.

I purchased a refrigerator and set up delivery. When I was setting it up I was asked if I would like morning, afternoon or evening for my delivery. I asked what time the morning was and I was told that the morning was after 10am when they would get started. So I selected a morning delivery. After sitting in my new, empty house until 4pm I called the store to see if I was on the schedule for that day and if they had my correct phone number because surely there was a reason they had not come yet. I was informed at that time, 6 hours after I was there waiting, that it was just a request for the morning and they delivered until 10pm. So they expect you to sit at your house for 12 hours and just wait for them to get around to you with no indication of a rough estimate of an actual time. They have no respect or common courtesy for people's time.

Bought cypress shrubs from Lowe's in the fall. They said and the plants have right on them a 1 yr. guaranteed replacement card if there is any problems. I did buy them on sale but I was told they was still guaranteed if any problems. At the end of April I decided that some was not going to make it and called about returning them. They said, "No problem. Dig them up and return them with the receipt." When I brought them in the cashier said to go and get the items for a exchange. Then another person (**) came and said, "No we will only give your money back since they was not at full price." I said, "They just told me I could exchange them with the 1 yr. guarantee and I brought in the plants."

I called to get an appointment for my dryer to be repaired. I was given one for three days out... between the hours of 8 and 12. Reasonable, I waited all day for them to show up or call and nothing. I then called Lowe's repair and got the run around and was told they will be late. I explained I can't wait any longer, I have three kids to pick up at three different schools that's why I selected the time I did, not their time. So another appointment was scheduled and the same thing again happened... no show for the repair. So now I have wasted two days and my time waiting for nothing. I called Lowe's repair again, they were rude. I was told they will get there when they do... placed on hold for long period of time and hung up on.

I did the mistake of trying to get a military discount with my card being expired. If anyone has ever dealt with VA affairs going to get a new one is a all day thing. When a cashier calls you a criminal for carrying such card is even worse. I think 10% discount is not a big deal and I would rather they not offer it if they put a veteran through this. You can't have it both ways. We support our veterans is what they write everywhere but do nothing the exact opposite. I guess getting blown up twice in Iraq wearing USA flag patch and camouflage doesn't count to them. Only the ones that have the time to sit at a VA office because they're 80.

On April 15, 2015 I went to Lowe's in Cranberry Township to purchase a new tractor I've decided to buy a John Deere. On April 22 the tractor was delivered but it was an extremely poor condition and was obvious headset out. Salesperson ** said that she had got a new one put my name on it and would pick up the wrong John Deere and deliver it to me on Monday, April 27 was the earliest it could be done. Said that it was fine since it was the earliest that she had.

We went to Lowe's in Monroe La. Paid $698.00 for 2 storm doors. Got a call Tuesday saying our doors were in and they will install Wednesday. No doors. They sold our doors. We were told our doors will be in Thursday. No doors still Friday. Rude workers at the store. Lied to me many times. The only ones nice were the contractors putting the doors on. Very dissatisfied.

I bought a top of the line gas range at Lowe's, with home delivery and installation. The contractor who was supposed to deliver and install it today called 20mn before the scheduled time to inform us that he's having problems at a job site and won't be able to deliver today. This same guy called me last week to schedule the delivery and installation and ** that I was living 20 miles from the store, asking me why I didn't buy from a Lowe's store closer to my address!! Needless to say, I told him to mind his own business. Now, he's blowing me off at the last minute, and I took the day off from work to be home today. Needless to say, I'm not a happy camper. Can't Lowe's have their own delivery and installation staff, instead of relying on contractors??? I don't get it.

On Monday 4/20/2015 I ordered a new stove from Lowes.com, it said it was in stock for immediate delivery. I would get a call within 24 hours for delivery time. I never got a call so I called them. I was told the item was not in stock and would have it the following Monday 2/27 between 4 and 6 PM. I got a call at 5:50 PM telling me they couldn't get it to me and would have it to me first thing Tuesday morning, and here it is Wednesday morning 2/29 and I still have no stove. And according to the store manager the stove is sitting in their store labeled "UNDELIVERABLE."

March 2015, I went to Rivercity Store in Jacksonville, Fl. to purchase a storm door for my home. I paid for the measurements to be done in advance then paid for the door April 8, 2015. It is now April 28, 2015 and still no door! I have had 2 different people out who was suppose to be installing the door but didn't. Each said they had that wrong measurement/ the wrong door. Wow how could this be when, I paid you all to measure the door. Then to have to go back/ forth with them is unreal. The customer service and professionalism from the assistant manager ** was horrible. He argued with me about who was at my home when the installer come out. Several people were inconvenience because of Lowe's dates/time but still no door was installed.

Ordered a light fixture Item #: 411817 Model #: 1271 SN, which is pictured on line as a 3 light fixture. I received a single light fixture. I called the 800 number where the agent advised me that they have a disclaimer that states they are not responsible for errors on their website and I could order two more lights at 3 times the original cost if I like. She went on to say that it was pictured with 3 separate lights. I pointed out that she was incorrect. After listening to her lies and misinformation, I asked to speak to the supervisor, all she did was to fob me off to the local store taking no responsibility to correct the issue.

The service and staff in the store in Brookings SD is excellent. The staff is friendly and outstanding and always willing to help and has merchandise very well organized and work very hard to keep it that way. Especially in the plumbing department. But the Sioux Falls store is just the opposite. Very hard to find help and not very friendly compared to Brookings. In the plumbing department in Sioux Falls, very limited supply and fittings are all mixed up. And the employees don't appear busy but are not organizing fittings. Thank You.

I have worked retail helping customer for the past 15 years, expend more than 10,000 dollars every year at Lowe's, bought many items with extended warranty - unfortunately, a lawn mower broke for the second time. I couldn't find my sale ticket, the person on services desk can't find my any record of my purchase even with MyLowe's card or under my phone number. Can't do anything without a receipt I was told. In the computer age Lowe's is not able to keep records of every transaction under a customer phone number. I will never buy from them again. I was ripped off with a warranty that unless you have the original receipt is useless. They don't need my business!

Good morning, I just wanted to express how great your Pro Guys are at the Havertown PA store. They are very helpful and very friendly. And there was this one guy there I think his name was **, I hope I am correct? He was wonderful and couldn't help me enough with what I was looking for. I was redoing my bathroom. He called other stores, looked online and so on. He went way and beyond to meet my needs. He knew exactly what I was talking about and even came up with some great ideas that I didn't even think of. I normally wouldn't have time to write a review, but he was just so helpful I took time out to write one. Thank you so much! I will definitely recommend anyone to go to your store. Thank you!

THEY DO NOT HELP HANDICAPPED INDIVIDUALS! The store is not accommodating to helping handicapped persons.

I have spent over $6,500 on laminate flooring for our new home and now a month later I still am unable to move into that very home because I STILL do not have floors down in my house. I ordered and paid for my floors in full on 3/29/15, lost 2 days of vacation time which was to be used for the installation of our floors and both days all that was done was 2 hours of work and leveling put down on the floors. Day one started off with the people coming out to the job and getting stuck in my neighbor's front yard and causing damage to his lawn and having this poor 70-year old man pull them out with his own truck. All of that to then be told they didn't have enough leveling materials and would lay what they could but due to moisture in the house they couldn't lay any floors. (Mind you no mention of any moisture ever being a problem from estimate to installation so this was surprising to us to say the least).

Last year, I have bought a pressure washer - return one no manual, still under warranty. Used for one time, broke down. Took it back to Lowe’s at Mansell rd in Roswell GA. They charge me $175 to fix it and I paid only $225 for the pressure washer. What happens, Lowe's send the machine to a different mechanic company for service - that company charge the customer. Lowe's don't care and never support the customer. I did not pay the service price because the machine under warranty. They should be support the customer but they don't there for they kept my pressure washer. I don’t recommend Lowe's at all, especially on the I called no warranty.

4 year warranty lawn mower - I bought an extended 4-year warranty. When the electric start broke, I found the warranty was only extended 2 years beyond the factory warranty. If I had known the 4-year warranty was a 2-year warranty, I would not have bought the so-called extended warranty. When I called the store I got the runaround, so I called the co. and got the runaround. I am almost 78 years old and need electric start and can't afford repair bill. #** warranty. I have spent thousands of dollars at Lowe's never knowing this could happen. It makes one think of deceptive practices and find out that old people can easily be fooled.

Salesman did NOT return any calls once the contract was signed. First bad sign. Then after the install was started, I noticed that two windows were the wrong measurements - the salesman had ordered the incorrect windows! Costed another two weeks to get the right windows in and installed. So far, windows look good.

I order a vanity almost 2 weeks ago and the top as well. They did have the top in stock but the salesman said to leave the top and to pick up both when I get the vanity. Finally, they call me and I went to my order but they sold the top and they said that they discontinued this item and they make me wait more than 2hrs after trying to find something that I like and I can afford and my only option is over $400 double the price. I ask if it’s possible to get a discount, he call the managers but they say no... The only thing that they can do is refund the money which I did... Not only spend my time but also had to paid the contractors for the labor that they were going to do. I order the top at home depot. It’s going to take another 10 days and the contractors remove the old vanity so now my kids have to suffer without sink for the next 10 days and I have to pay again to contractors.... Just not fair.

We are trying to get a small room carpeted by Lowe's, who is offering free basic installation if we spend over $499.00 on Stainmaster carpet and padding. We picked out a pattern and were made to pay an additional $35 to have someone come out and measure it again. (I guess they felt we were unable to measure it ourselves.) Now we have been told that we have to pay for 28 feet of carpet to match the pattern costing well over $900.00... THERE IS NO MATCHING NEEDED! We asked for a price with and without the ONE step. With the ONE step, they claim that we need 28 feet to "match" the pattern! What the... and without the ONE step they tell us we need 21 feet... also totaling over $900.00. All we want is 12' X 14' WITHOUT the ONE step which is a total of 168 sq. Feet of carpet AND padding that costs $3.62 a sq. foot. When both are combined... you do the math! (It totals $608.16 without tax!) WHAT THE Heck?

We just bought a big townhouse and want to update things step by step. So Lowe's is close by and we wanted to buy thing from them. However, it seems like they don't care about customer service. We went there time ago and been told that nobody is working in this department and a floor guy was busy. Today we went again. We want to order wood window shades which are 10% off, but they are not sure if we actually have enough time to get the discount because it's only 5 days left!! (You have to pay 35$ for measurements.) Anyway, we took the risk and were going to take the risk.

Very difficult to get sales help. Must leave a particular department, go to customer service desk to request a sales person of which the wrong product was sold to me. Manager incompetent, slightly arrogant. Had to return product then was told that Lowe's does not carry the product.

I have been a loyal customer of Lowe's for over 30 years. I have made it a point to purchase major appliances for me, my mom and my daughters homes. I currently have problems with 2 appliances -- a stove at my moms, this stopped working after 18 months, out of mfg. warranty -- crap but I called Lowe's and they set up appointment with a Paxton repair. This company tried to screw my mom and she ordered them out of the house. I called Whirlpool and am still waiting on parts for repair. Now our Whirlpool washer is broken and it is only 8 months old. Called for repair, it was scheduled for service, next morning I called service and GUESS what - they do not do this now, called warranty co back and was told 2 week to get sa service call on it -- WHAT is going on? I will never buy Whirlpool again. Never. Ever. Still waiting for info on both issues. Oh yeah, there were two major - this is oh well and crap - I am told two weeks, May 1st.

We purchased a 5 year extended warranty from Lowe's on a Samsung washer & dryer. We have had problems with the washer, had to use a public Laundromat for 2 weeks, incurred an expense of $25.25, and was told they will not cover the expense because it is within the 1st year of the purchase. This means Samsung should be responsible for the expense but they too say they will not cover the charges. Why does Lowe's sell you an extended warranty before the 1st year when they will not cover anything. This was not explained when purchased. They did not stand behind their product as far as we are concerned. Very disappointed & will not purchase appliances from them again. Beware of extended warranties.

2 weeks ago, I bought an expandable sheet to replace my burned out grill. I ended up not needing it and wanted to return it for cash. So employee told me without a receipt they could only give me store credit. I didn't want store credit, I wanted my money back. But they said it was their policy not to return money in the amount of $10 or more which I feel is stupid. They need to change that policy and give people their money back. We are not all dishonest. I bought the product on good faith and expected to be treated a certain way when dealing with my own money. I feel I should have an option to take a store credit or receive my cash. Their product was still intact when I returned it and had not been opened.

When I bought the compressor I also bought the 2-year extended warranty. I bought it on 12/10/13. It wouldn't work today 4/15/15. So I took it to Lowe's for replacement... Long story short, I was told it has to go through the repair process and they will determine if it is replaced or not and if it is fixed, it may cost me up to $86.00. After that amount it would be replaced. Needless to say I needed a compressor today, not in 6-10 days... So I pretty much had to buy another compressor... Shady business practices. Why bother with an extended warranty when you're forced to buy another one... I will go elsewhere from now on and recommend anyone I see to do the same.

We contracted with Lowe's to install an 80-foot split rail cedar fence on the side of our front yard. The first estimate was off by a lot and when we made an appointment to go into the store to sign and pay for the fence, the sales associate was not there and was out on another call. We ended up waiting 1 1/2 hours before ** his supervisor came to take care of us. He found the discrepancy in the price and went ahead and set the date to deliver the materials to our house. We were told they usually deliver the material the day before they start the install. While there I noticed on the receipt that they were charging us $110.02 for a building permit. I already knew that in this county that a permit is not necessary according to county ordinances. Well they did not start the install for over 2 weeks.

Pella front door and garage door purchase at Lowes - No problems, excellent service and installation perfect.

I am not the type to write a bad review. I understand everyone has a bad day but today I spent 4 hours at our local lowe's jumping through hoops. First we bought a zero turn lawn mower. We take it directly to the gas station where gas proceeds to leak everywhere. We immediately return the lawn mower. That's fine. We then try to buy a 12x16 shed. No one can help us at proservices or customer service. We are told to go to the other station at each. We wait an hour to just be helped. After going through the quote they insist it cannot be painted as it says included in price. The shed displayed is no longer even available and we cannot buy the display for full price.

Ordered a dishwasher online. Paid for it. Spoke to employee who said "we will call you." Nothing but heartache followed. Phone rings and employee from store who was very edgy says you can't have the machine because the woman who took the order did it all wrong and there was no such machine or the number was wrong, and on and on and on it went. So I ordered the machine paid for it and now I am not getting it. I spoke to a manager and he gave me some mumbo jumbo about the machine I ordered has no working parts inside. CAN YOU BELIEVE THIS! Pure aggravation for me and my wife.

I purchased a Whirlpool washer in 2013. I also purchased the extended warranty. My machine broke on Saturday, April 3, 2015. I immediately called the extended warranty and tried to troubleshoot on line but it did not fix the problem. They said it was probably the drain pump. They sent a technician to my house on Tuesday, April 6. He said it was the pump but he did not bring one with him! He said he would be back by that Friday to repair it. From then on, I heard nothing from Lowe's. Friday came and I did not hear anything from them.

In August of 2014, I purchased 9 Windows plus installation from Lowe's Home Improvement store. Now in April of 2015 they still haven't delivered on the product and services that they sold me. And the windows that they did install, some of them don't open. The sales rep, ** came to my house to sell me the windows in August & September of 2014.

We were enticed to sign up for a Commercial Credit count with 5% off every transaction and LIED to about 6 months same as cash. That feature is ONLY good on consumer accounts, not commercial accounts. We have been charged for a product that has NOT been delivered, that has been postponed 4 times, and not sure if we will ever get it. When we asked about price matching at the PRO Services desk, we were told yes repeatedly and asked about specific items, YES! NOT true, will ONLY match Local prices of in-stock items. This was conveyed after we signed up and after the manager refused to HONOR the commitment we were given to match a price on an item we asked about. Only after we came into the store were we told the conditions under which the price match would be granted.

In 2013 I purchase all new laminate flooring and carpeting for my house $10K plus. The installation went well. As a precaution I thought it’s best to replace my washer as it was around ten years old. I purchased a new washer and dryer from Lowe's as well. I also purchased the extended warranty. Last December my wife noticed some water in front of the machine. We called A&E and the tech came out and said the leak was due to lint in the washer door. We noticed water again about a month later and two more weeks went by until the tech could come out on 3/21/2015. He ordered a part and on 4/3 arrived to install the part and realized it was the wrong part or broke it while installing it. Once again parts were ordered and they will install on 5/11/2015.

Don't be fooled with items marked with clearance prices. When you get to the cashier you will be treated like a thief. And displays that advertise clearance are products that are no longer for sale. Don't waste your time shopping at Lowes.

On Friday, April 3, I purchased three Japanese Maple trees from the Kingston, MA location. The total cost of the trees was $747. Before purchasing, I asked if the trees could be delivered. I was told by the nursery specialist, **, that that would not be a problem. I paid $65 for delivery. The customer service representative asked me which day I preferred and I told her Monday, April 6. She said that was fine and that I would receive a call if anything changed. I received no call. By 7PM on Monday, I began to wonder what happened. I called the store and was told by **, a member of store management, that Lowe's did not deliver live products.

I have over $10,000 in receipts from Lowe's, about 50% of their concrete bags are hard and useless. But the worst thing of all was this morning I had planned a delivery for my job site, which is an hour away from where I live. I called Lowe's in the morning and they said I would receive the delivery at 8 am, so I drive all the way to the job site where I wait for 3 hours. Then I drive to Lowe's and their delivery truck IS STILL SITTING THERE. This store is a colossal waste of time with a bunch of LIARS and I'd like to never do business with them again.

On Sunday, March 29, 2015 I purchased a Whirlpool French Door refrigerator, out-of-box to be delivered the following Friday, April 3, 2015. On Thursday, April 2, 2015 I received a voice mail from ** at Lowe's in Seabrook telling me that they wanted to deliver the refrigerator on April 3, between 1 and 3. I was to call back if this was ok. I called back, told the guy who answered that 1 - 3 was fine but that they should know my street is not on GPS unless it has been updated in the last year. The guy told me they had an updated GPS because of having to make deliveries. On Friday, 1:00 came, 2:00 came, 3:00 came - no delivery, NO PHONE CALL. I called Lowe's and got the same guy I had spoken with on Thursday - he said the refrigerator was on the truck - they were just running late.

My boyfriend and I were comparative shopping for a new washer, and we stopped at the Madison Heights, MI Lowe's to look around. ** was the associate that helped us. He was awesome-- very patient with all of our questions, helpful, and educational. We were very pleased and appreciative.

I bought a presser washer in September of 2014. Used it twice got the three year replacement warranty. Got it out in March 2015 to the use it and it would not start so I took it back to my local Lowe's. Three weeks I got a call from Lowe's only for them to say that it could not be fixed. And that the warranty would not cover it. All I can say is REALLY. What about the $549.00 I spent on this item that was only six months old. Is this the life of your products? I am a contractor that's spending a good bit of money with your company every year.

I spoke to a ** on 4/3/2015 from the legal dept. at Lowe's who called me a liar more than once during our conversation about the water damage to my ceiling and he also talked down to me... Very rude person needs some training on how to talk to customers. Store manager ** of Lowe's in Cookville TN. Interstate Drive also is very rude and needs some training on how to talk to people. Throughout this process of my claim to repair my ceiling I have been lied to and called a liar.

I bought new freezer in 2013 del in June defrost problem right a way on 4 break down and Lowes still won’t replace. Bought at Hixson Lowes sale said they would replace after 3 break downs- they just keep come up with new things wrong. I call whirlpool and all cause it have been this problem since it was new. Can't trust it cause they will Change part and be back down, model ev200nzbqoo serial u31503816. So I won’t buy from Lowes or whirlpool anymore, they act like they’re shock.

Purchased washer and dryer with extended warranty. Dryer stopped working after only two weeks. Was able to exchange. Washer has now stopped working. Called for service two weeks out. When service day finally arrived, total run around - nobody ever showed up!

My Mother paid for a door and "professional" installation. She is 77 and on a fixed income and has never been able to open the door that Lowe's installed. If you look at the door frame, even if you are not a professional, you would see it is uneven. They came out to check it and refused to take responsibility when it is so obvious. My Mom wasted over 1500 bucks that she does not have for virtually, a window now. The door has never worked since the day of installation and Lowe's has refused to make things right. If I show you a picture of the bottom door frame, you will see for yourself (I am not there to take picture right now, and send). She will never shop at Lowe's again even though it is closest to her home...the home with a window that looks like a door...

Ordered a water heater from Lowe's and had it installed 12-29-14. After only 4 months we had a gas leak, Gas Co said it was the water heater. We called Lowe's to have someone come out and look at it, Lowe's tried to blow us off and say they didn't have anyone to come out and have us wait, we protested and they sent someone out the same day. 2 guys from American Water Heater company come to the house, one of the guys was rude (they had to drive out of their way to come to my house) so after checking the unit they couldn't find a leak (never mind the smell of gas was strong all over the house), they assured me there was no leak and the gas company didn't know what they were talking about and the sniffer's they use to find leaks don't work - this is what the installer said to me. (ummm ok, it's the gas company I'm pretty sure they know what they are doing.)

Lowe's runs an instant 20% off sale on Scotts fertilizer if you buy 2 bags. The signs are posted all over but you must go through hoops to get it. The garden center person says it will come off the price when she rings it up but it does not. You then must get a credit and they rebill it. This has happened 3 times in the last 2 years at the Lowes in Poinciana Florida (Kissimmee). I complain and ** the store manager calls and apologizes but never gets the problem fixed. Corporate never follows up with ** the manager and ** the manager never trains his people. I have told some of the people in my neighborhood and some have gone through the same situation. I wonder how many people never get the discount. It is a scam on Lowes part and they never fix it. I will never shop there again. 3 strikes.

Had a Electrolux dryer for less than 2 years, stopped working, no problem. I bought the extended warranty right? Wrong. Waited all day for 1st repairman to come diagnose. Needs new blower and motor. Fine. Have to schedule second appointment. The service company is a no show after we waited all day. They finally come back out and install new parts. Dryer works for 20 minutes and same thing happens. Call again. Have to take another day off. This tech even documents that the last tech didn't reinstall parts correctly. He takes a piece of the old parts I still had and states it is working now. The dryer is very loud but he says it's just cabinet noise.

Even after they came to make a template and carefully measured, the countertops didn't fit, so they cut the countertop into pieces. It was supposed to be one piece. Problem is, there isn't enough solid structural support underneath for our overhang (kitchen counter with bar stools). They just glued the pieces together. Countertops were banana shaped, boards were pressed in place to make them flat as the glue sets. Manufacturing on the spot, not pre-made at factory like we thought we were getting. The bottoms of our cabinets were damaged as a result. What a mess, we tried to protest but installer became angry and scared my wife and son. They complained that they had been working 70 hours that week (and we got the last 7 hours) They did not complete the job, and it took from 2:30 pm to 9:30 pm, serious problems far in to the night.

The day after Thanksgiving 2011 I purchased a Samsung front load washer and dryer matching set from Lowe's taking advantage of a Black Friday special that they were having. I stood in line to purchase my washer and dryer for $499 each. I purchase the EPP (Extended Protection Plan) which I was told would cover any issues with the set for 5 years and offer replacement if repair was not an option. Well beginning at the end of February 2015 every time I ran the dryer it sounded as if we had 50 pounds of cement in the drum when it was usually a standard load of towels. I called in reference to the EPP that had been purchased and provided all of the required information. A repairman was sent out approximately 2 weeks later. He informed me that the dryer had defective rollers and a defective drum and that we would be receiving a check to replace the dryer.

I was just wanting to express my opinion... I was at your Yuba City store on Sunday March 29th. It was pretty pathetic service. I was searching for an undermount sink for a bathroom vanity and it's an older style. I walked around plumbing area and found nobody there to help in my situation. I pushed the help button and for another 15 minutes nobody came... I seen two employees waltzing down the aisle. I asked if anyone was working in plumbing today. They said, "There should be. What can I help you with?" So I tried to explain my situation, style of sink desired and price range... Thankful I finally had someone to help me. I was patient and came to the conclusion this guy is no plumber... The questions I asked anyone with some experience and common sense could of helped.

My icemaker torn up and called to get service to repair and the service man came on Feb 10, 2015 and as of today which is Mar 28, 2015 still has not been repair and I have called and called customer service and it's always called back Mon, Wed, Friday and the service man doesn't called like they say he will and I purchased the extended warranty which is til 2017. Doesn't matter if you have extended warranty or not. No service. Will not buy anything from Lowe's again. Learn lesson hard way. Don't buy - they don't back it up to help customer.

As of today March 27, 2015, I don't have a working kitchen since Dec 2014. Why? The designer at the store order the wrong cabinets and fronts. Mind you, I had order the same cabinets a few weeks prior for another property that was also incomplete. Why? The installer ran out of trim. Two months later, I had to call the store and find out, I had fell through the cracks and nothing was ordered. My kitchen trim was finally order and installed. Happy with that kitchen design but the designer got into a car accident so I had to start over with another designer. Mind you, I had spend in just 3 weeks over 35k cash on cabinets and granite countertops.

My fiancee and I enjoy spending our Friday nights shopping at our local Lowe's store # 0739. We are moving into a new home in a few months; therefore, we are making multiple purchases each weekend. We picked out a light fixture, but the box was damaged. We asked the manager ** if he could give us a discount due to the damaged box. His response was cold and ruthless. He commented in a sarcastic way: "You want me to take a percentage off for a damaged box?" I was baffled and speechless at his response. You would have thought I asked him to give it to me for free! The weekend before we bought a ceiling fan that we love, and due to the damaged box we received 25% off! That was wonderful. We were so happy and it put us in the buying mood.

On my 9th day working for Lowe's Distribution warehouse in Milton Ontario, I was asked to unload a truck all by myself because the previous night shift had packed it poorly. As I was pulling a box out from the very top of the trailer, another relatively heavy box fell down and hit me squarely on my head, right on the corner of the box -- OUCH!!! A few minutes later, a co-worker told me there was a bleeding welt on top of my head and that I should report it immediately to a Manager. I immediately told the Loader Manager I had a bleeding gash on my head. He casually told me to keep him updated on how I felt and didn't seem too concerned.

I received a John Deere 110 for a Christmas present on, 23 Dec 2014. When I got it home, it was immediately locked up in my storage shed. It stayed there until spring. On the 2nd day of spring I drove it out of my shed to mow my yard. To my surprise when I engaged the mower there was a enormous vibration that shook the whole tractor, it was not safe to mow. I immediately called Lowe's and after waiting over 30 minutes, I was told they would pick it up, fix it, and return it in a couple of weeks and it would cost me $180.00 to pick it up and $180.00 to return it. I ask if I could return it and of course they said it past 30 day.

We bought the matching set in 2012. This was my very first "nice set." My pleasure didn't last long. A year after we purchased the pair the lid on the top loading washer came slamming down on the back of my hand. We had purchased the extended warranty so I called and the repair man came out and ordered parts for the hinge. He told us at the time that Whirlpool knows they have a problem with the hinge being located too close to the bleach reservoir and the plastic pieces keep breaking. Parts were ordered, problem fixed...... for a year!!!

I'm writing this on behalf of my wife, who cannot easily do this herself. The store in question is located in Brooksville, Florida. My wife is losing her sight and wants to do some gardening while she can still see. She placed an order over the phone for border stones and garden soil (Garden Pro 1-cu ft Top Soil). She explained her visual impairment and that she was coming in a cab to pick the order up. When she got there, the rep that took her order literally pointed to where the order was waiting. Remember how I said she's visually impaired? Then instead of giving my wife assistance, the rep just kept shouting "it's over there" and "no, not there.” My wife finally managed to find her order, but something didn't seem right about the border stones. She can see well enough to see shapes and these weren't shaped right, so she asked the rep about it. The rep discovered they were paving stones and had the right item brought out.

We have been reliable customers for years. 2 weeks ago we purchased hardwood flooring, granite tile flooring, and new carpeting for a master bedroom, hall and office totaling $8,000+. Tuesday of this week they were to start laying the hardwoods. As I write this review, we've contacted the salesman, store manager, and call the telephone number on the contracts and as I write this review, NO ONE has called us back nor responded. Time to get the attorneys involved, sad to say, but what other recourse do you have? They want your money up front to start any work but when it comes time for them to do their part, nothing and no communication. Is this theft??

I purchased a high-end Whirlpool Gold refrigerator from Lowe's in Nacogdoches, Texas along with a Lowe's 5 year extended warranty. The icemaker stopped working after only having it for 13 months. Lowe's has sent out 3 different repair companies to fix it. They have replaced the ice maker, filter cartridge, the water line valve in both the top and the back of the refrigerator and the motherboard. It still is not working. We have taken a total of 7 days off work for these repairs. Two of these days the repair man was a no call no show, so that was money thrown down the toilet. One of the repair companies told us that they would not come back that they couldn't work on it anymore (not able to fix it).

I tried to return a washer and dryer that I had purchased which I have not been happy with. They told me the only option I had was to have the machines repaired. I just want my money back. I will never buy from Lowe's again. They do not stand behind the products that they sell.

I had surgery and was gone for four days, leaving my husband with a toddler and 4-year-old. While I was gone, our washer broke. We chose Lowe's because they advertise next day delivery. They verified they had the washer in the back. We reiterated we need ASAP delivery. It's been two days and they just called to tell us they don't think they'll get to us today. Lowe's should not be able to FALSELY ADVERTISE!!!

We researched and purchased a "hard top" gazebo by Garden Treasure in May 2014. After discussing the structure with the customer service rep at the store, we decided we would invest in a 12' x 12' gazebo because we could leave it up year round; we wouldn't have to replace the canvas canopy every other year and we didn't have to find a place to store the top fall, winter and spring. Our gazebo collapsed in February 2015 and upon follow up with the Lowe's private brand customer service rep, we were informed our warranty claim was denied as the manual states we cannot leave it outside suing high winds, heavy rain or snow.

I bought a digital power timer to control some terrarium lights. I bought one. It didn't work. I returned it for the same and it also didn't work! Neither one would turn on at the programmed time. During the second return the employees ended up thinking I was trying to steal from them! When I got the second one I threw away the package, thinking that two couldn't be bad back-to-back.

I had a great experience. Bought a fridge on back order. Said about 3-4 weeks to get in. Called me every week to give me a status update. Delivery was great. Professional and kind. Getting into my house is tricky but they never complained and figured out the best way too. Very happy.

I had a bad experience with a washing machine I bought at Lowe's. The tub cracked after about 5 months. Lowe's does not have but a 30 day return policy. And Whirlpool who bought out Maytag, have a policy that you have to have repairs made 3 times within a month before your warranty is good. However I e-mailed the CEO of Lowe's and I was given a brand new washing machine, and they picked the old one up. A shout out to Lowe's.

I am redoing my bathroom in 3 weeks and I was picking out all my bathroom attire. The vanity, tub, walls, toilet, and everything else that goes with it. I asked a employee for help to see if they had the vanity in stock and apparently I was bothering him. He rolled his eyes twice at me because apparently he was helping another customer and was busy. I did not have a problem waiting - he could have asked me to wait a minute and I would have been fine with that. After rolling his eyes he sighed and asked me to show him the vanity and gave me an attitude which I did not appreciate. Then while I was in the toilet aisle he apparently wanted to close that aisle for a particular project he was working on and instead of asking me to leave for a moment he stood right behind me breathed on my neck and was basically chasing me out of the aisle. Again he could have told me he needed to do something to come back.

So, I go to Lowe's Clackamas Oregon Oct. 2014 and talk to the guy in the landscaping area about mulching lawn mower blades. He pulls the one off the shelf for my John Deere lawn tractor I buy it, and before I have a chance to install it I end up having to have a sports hernia surgery. So 5 months later, it's now March 2015 and I am now physically able to change the blades. Problem is the Lowe's employee grabbed the wrong one. No big problem, I haven't even opened the package plastic wrapper. I go to the same Lowe's in Clackamas, Oregon and guess what. They won't exchange it. Same John Deere manufacturer same price, no matter.

I have had two terrible experiences with Lowe's, both related to the order of my kitchen cabinets. I made repeated telephone calls to them trying to find out why my online order of cabinets took approximately one month to deliver (when it was represented that it would take 7-10 business days), and the repeated telephone calls from employees who couldn't provide explanations and had the wrong delivery dates, coupled with a failure to remedy or compensate me for the problems they caused, let's just say that I'm extremely frustrated and will never order from them again. While their products are nice, their transport and delivery system is an utter and complete joke. They will not be in business very long.

I ordered a deep freezer with a delivery date of March 1st between 1-3pm. Around 4pm I call and they tell me "Sorry it got pushed out till Tuesday March 2 between 1-3." Tuesday March 2 at 4:30pm I call and the country yokel states "Sorry, got delayed, can I come around 5:30?" I say I'm out for dinner. They say they'll come Wednesday March 3rd between 1-3pm. At 8:30am March 3rd I get a call stating "We'll be there at 9am." WTF!! I got to work!!! So they're supposed to come today again between 1-3pm.

We bought a Samsung dishwasher. The washer would not drain. We called Lowe's. Even though the washer was broken since day 1, and was less than six months old because we first tried everything the manual said to try to troubleshoot before calling, they would not take the washer back. Instead they made us take days off of work as they sent repair men out to first diagnose, then order parts, then send another out to install parts. It was still broken, so they washed their hands of the situation, and told us we now needed to contact Samsung to get this resolved. The cost of the parts ordered was more than the cost of the washer itself, and add our missed work, hassle, and repair men's salaries, and you can see how ridiculous this is.

My husband owns **, a class A Contractor, and he went to the Front Royal, VA store and purchased ceramic tile and installation. As a contractor for the past 40 years he is perfectly capable of measuring quantities needed, but the store insisted on THEIR sub measuring it. They overestimated quantity needed but he allowed them to order that amount to appease them. Of course the labor to install is based on quantities also, but not on what was installed but what was ORDERED! When we tried to return the excess tile for credit, they would only give us the material price back not the LABOR back. Not only did they insist on us purchasing more material than what was required, they wouldn't refund the labor to install it.

I bought a heating element for my refrigerator cost 41 and when it came it was the wrong one. Lady refused to send new one until I return mine. That's after paying $200 for a repair man. Why would I pay again for something that is wrong. Don't buy.

In 3/13, I purchased a Frigidaire Gallery Gas Range from Lowe's, along with three other kitchen appliances. Not a cheap purchase and I had been saving up for these items for a long time. In 12/13, the range's control panel melted after I used the middle burner. I called Lowe's Service, listed on the warranty info. Still under warranty, they ordered another model & had it delivered & installed in 3/14. After Thanksgiving 2014, I used the middle burner. This time, the control panel melted so badly that the range beeped non-stop & I had to unplug it. I called Lowe's Service & was told to call the store. I called the store & was told to call Lowe's Service. I called Service & was told that since the item was no longer under warranty, Lowe's wouldn't cover it.

I'm very very disappointed with Lowe's delivery services. I was expecting my 2 set of doors and set of windows for delivery and they called after 3 weeks saying 1 set of door won't be delivered because it was damaged upon arrival so I have to wait for another 3 to 4 weeks so they ordered for the replacement. When they delivered the replacement door the 2 delivery guys were very very rude and very disrespectful to my gay brother who was home that time. They did not give him time to open and look at the item. So when I came back from vacation and open the package the door was cracked on both sides inside and molding were missing.

We bought a refrigerator 11/22/2014. We did not realize that the installer put the line on wrong from the ice maker to the wall until the leak manifest itself in our basement this morning. The water leak damaged our floor under and around the refrigerator. We called a plumber because we did not know what could be leaking - never thinking it could be our new refrigerator. When the plumber traced back the leak, it was the refrigerator line from the ice maker to the valve. The piece did not have a stiffener inserted in it and the ring was put on crocket. Please see pictures. How do you want to proceed?

Purchased washer and dryer, washer went down after 2 month. It's been year and 2 months later, still not fixed. Lowe's sent 2 service companies out. They were "ordering parts" and never came back. We as well as Lowe's were never able to reach the companies again. Lowe's does not want to replace or fix. When we call we are switched to supervisors and placed on hold for literally hours at a time. They basically stole our money. They sell a service plan they have absolutely no intentions of honoring. HORRIBLE and RIDICULOUS! Will never buy appliances from Lowe's again, and I will do everything in my power to get the word out.

So I spoke with 5 associates and 2 customer service representatives at Lowe's on 75th Ave. and McDowell. I am in need of chicken wire for pigeons at my house. I was advised by associate to go to hardware. I walked around hardware, didn't find what I needed, had to ask other associate, she told me was on the last aisle. I went to the last aisle, another associate told me that it was outside in garden row 2, nothing but fencing products. Went outside, cannot find it, did not have associate walk me to the area to find what I needed. Very upset as I walk out the door to the customer service counter to let them know I had no help, he told me it's outside and still didn't try to walk me to the correct area.

I've been a reliable repetitive shopper to Lowes stores until recently! Being a disabled veteran I was in the need for a snow blower, so I purchased one from Lowes online. The delivery date was not met and then nearly a week late the snow blower arrives. Lo and behold, a storm on the same day. 6 feet into use 2 knobs fly off the machine! Turn it off to check and then try to restart...that's when the pull cord snaps. Still usable though. I start the engine only to find out the auger is not working!

My bathroom was redone end of October, however within a week or 2 I noticed that there was a creaking and movement in the tub. I contacted the contractor and he indicated that it was normal, not to worry that it was setting in and to call him in a couple of months once tub set in and he would re-caulk. He said not to worry and not to report to Lowe's which raised flags. I contacted Lowe's Department Manager Install Sales on 11/15/14 after 2 weeks of the bathroom completion and am still getting the run around even though Manager did say they would reset but have yet to establish when. I put my trust in Lowe's and have been loyal customer and am very disappointed thus far.

I bought this Pleasant Hearth 45.7-in Dual-Burner Vent-Free Mink Natural Gas or Liquid Propane Fireplace with Thermostat Item #: 469227 | Model #: VFF-PH32DR at Lowe's Cornelia, GA on Nov 7, 2014. Had it professionally installed by a gas company. 2 days later it kept going out and would not stay lit. Lowe's would not make good on the 4 yr warranty I paid extra for and said since it was still under manufacturer warranty I had to call them. They sent a part 2 weeks later replaced it and it keeps doing the same thing in the coldest weather we've had.

We have ordered doors and windows in March 2014. Not only all were delivered with the wrong specification but also install did not go well. The 2 entry doors had to be removed by my husband one year later because nobody cared to come back and fix it and the entry door does not open at all. It is March 2015 and we are still trying to get somebody to come fix it. The interesting fact is that nobody from main office or corporate office bothered to call me back and look into it. I guess that is common customer service from them.