Lowe's Home Improvement Reviews

We purchased over $13,000 of kitchen cabinets from Lowe's on 31 MAY 2015 and were first told we'd get a $2,000 discount on the order. Special program we were told. Then when we signed up for the credit card. We were told the discount was not available, but maybe a $1,000 discount was on a Commercial card. They looked into it and said "oh, gee, no it isn't," but that we were getting a preferred interest rate instead. The folks trying to process this at the store were just as confused about this as we were. They scanned coupons, discount forms, etc. and none of them seemed to apply 'to us'. We should have walked then, but of course we were excited about the order and the salesperson was really great.

My wife and I purchased a Whirlpool refrigerator on August 18, 2014. After having the refrigerator for about 11-12 months the refrigerator ice maker ceased to work. We call Lowe's and informed them and they sent someone out to work on it because it was still under manufacturer's warranty. When the manufacture warranty ran out we had a five year Lowe's extended warranty that kicked in.

I went to Lowe's one winter night to purchase a small can of beige paint. I put the bag on the back floor of the car. When I arrived at my destination, it was dark as I took the bag out of the back of the car. Due to the negligence of the Lowe's employee, having not properly secured the lid at the store, paint spilled and got all over the car's rugs and seats. In addition to the car's interior, the paint got on my expensive Ralph Lauren Black Label suede jacket, leather gloves and dress pants. I immediately went back to Lowe's the next day and showed the manager all the damage. The manager told me to contact their insurance company, Hartford Insurance on "Asylum" Ave. (appropriate name considering the behavior of their agents) in Hartford, CT.

My mother is a landlord. She owns 7 houses. On one of our houses we wanted to redo the balcony so we needed mortar cement to redo it and we weren't sure which brand we should get or how we were going to pick it up. We're both very small females with no arm strength. So we're looking and about 10 minutes pass and not one employee ask us if we need help or even shows up near that aisle. I have to walk halfway across the store to ask for assistance and he said, "Ok, I'll get someone." He rang for our assistance three times over a course of 20 minutes.

Today was looking for a bathroom vanity. Came across one. The sticker said one price, but the manager said that's not the price. I said, "You have to be joking." He was very rude and told me I wasn't getting it for that price. I told home he was a jerk.

The service at this location (7100 W Ray Rd, Chandler, AZ) was HORRIBLE. Our project was delayed for 2 months and no one including the Department Manager, and the Assistant Store Manager seemed to care or want to help. We had to make several visits to the store and countless phone calls, and the people were lazy and had no work ethic whatsoever.

I purchased this tool in a never opened, factory sealed box, with tie straps, just to find a bag of sand! When I tried to exchange it, my local friendly Lowe's store called me a liar, and told me to bring the tool back. I pleaded I received the sand and not the tool I purchased. They told me to leave. I'm now a Hope Depot customer.

I bought a lawnmower at Lowe's October 12, 2014. Worked to perfection until October 5, 2015. Just all of the sudden the lawnmower stopped while cutting the lawn. I ran nothing over, smelled no gas, oil, or burning of any sort. I did minor troubleshooting... i.e. spark plug, choke, gas checks..... My next step was to call the 1-888 LOWE'S number for warranty and repairs. After completing the call I was fully satisfied in my explanation of what is covered and what is not and thought I understood.

My water heater was purchased 06/11/11 and it has quit heating water. It has turned off before but I was always able to restart it and it would continue working. It stopped working on 09/24/15 and I called on 09/25 to request service thru the Lowe's extended warranty. I was informed that they could take 2 business days to have someone call me for a service call and that Friday did not count as the two business days. On 09/28 I received a voice mail from the extended warranty stating that they would take 3 business days to resolve the issue. I called them on the 3rd business day at 3:00 pm mind you and was informed that they were still within the 3rd business day and someone would call me by 5:00 pm. It's now 8:17 pm and no one has called me yet on what they are going to do to fix my water heater.

I waited for one of their sales to get my new kitchen counters. The sales at the time were "Free sink with at least 35 square feet of granite" and "Granite countertops 20% off." While I was ordering the counters they told me that only two types of granite count for the 20% off (the solid white ones) and you only get the free sink if you have it undermount installed, which is an extra $200 for installation fees. I figured it out ahead of time and it should have been around $900, it ended up being $1550.

I purchased new countertop for my kitchen from Lowe's and had Lowe's install them. They cut the hole too big for the undermount sink and now there is a lip and the caulking gets gross looking. When they were putting it in they installed it all unlevel. One side of the kitchen is lower than the other side. They also left a 2-inch gap between the countertop and cabinets. The sink and faucet was also purchased at Lowe's and the faucet has very low water pressure. I've had a plumber come out and tell me it's the faucet not a water issue. Very upset about my beautiful countertops. For the price we paid I would have expected it done right. I will not have Lowe's install anything else.

September 18, 2015, I came to pick up my storages I bought online at store 3059 and bought BBQ Char-broil 3 gas burner at Lowe's store. Lowe's offered free installation and they told me it would be ready on September 22, 2015 for pick up. I came to pick up it on the day they told me. Customer service named ** checked my receipt and called staff to bring my order and told me to stay there. They checked back and forth for over hours and couldn't find my item.

My husband shopped around for the best prices for roofing materials and delivery in Columbia, MO. After getting all the quotes, Lowe's had the best prices. When it came time to prepare to have everything delivered, my husband called and then the trouble began. He asked for the delivery to be made early morning since workers had been hired. Lowe's would not give a delivery time - could be anytime during the day. Then he asked to make sure the shingles would be put on the roof, yes, but for a considerable extra fee plus a delivery charge... none of this was figured in the estimate!

I ordered and paid for my windows and doors in March. They didn't arrive for about a month, which is fine. Lowe's put in a 4 foot door in a 5 foot opening. They don't have a molding thick enough, and if they did it would look ridiculous. Here it is, a few days shy of October, and no molding and the doors haven't been replaced. Bugs are coming into my house. The other day, I had a spider build a web in my bedroom. Now Lowe's said that I need to go and get like 6 inch thick molding, that is 10 feet long, and they will return to install it. This is ridiculous. News flash, such a molding isn't out there and it's not my job to go from store in a quest for some hideous thick piece of molding. Wish I had checked their track record before.

It would take quite a few paragraphs to recount my astonishingly bad experience with the San Francisco store so I'm not going to go into detail and the specifics are irrelevant to the larger point. The bottom line is that I'm taking the time to write a review (which I never do) out of pure exasperation and frustration that a national chain corporation can allow their stores to be so poorly managed and staffed. It seems that they have no hiring standards and will basically let anybody work for them. Here are a few specific complaints about the SF store.

I purchased Pella Windows and installation of same from Lowe's. The installer did not know how to install these windows, made damages to my property. They installed a broken window and were suppose to replace the broken pane but never did nor gave me credit for the window. I ended cancelling half of the order, the half that the installer made was never completed. Lowe's scheduled an appointment in the evening to fix the problem and when we cancelled the appointment they stated that we refused to let the installer in to fix the problem therefore they made a final resolution to closed the account, sent a letter stating that we refused to let the installer in, therefore they will close the job.

I contacted Lowe's here in Porters Neck, Wilmington NC to have carpet installed over tile. This was needed to sell home. I explained this to the person in flooring. I picked out the carpet. The carpet installer contacted me and met me at the home. Measurements were taken. Payment was made to Lowe's and we waited for WEEKS to get it installed. I called three times in two days to find out what the hold up was and learned on the final call that the installer would not install carpet over tile. Now we have to start all over with another company.

Over one month now, job still not finished. Many delivery changes, cancellations. Told us microwave was installed, never was delivered. Was assured that crew would install anti-tipping device on stove. They said NO, they wouldn't do it. Store said job was finished. Corporate not much help - said store would take care of it. Worst customer service ever. If you choose Lowe's for Appliance installs... be prepared. Look at customer reviews.

April 2015, I went to the local Lowe's store to shop for replacement windows. The salesman helping me was very kind and professional. We wanted a dark tint in the glass and he worked extremely hard to find what we wanted. He came up with a price of $10,132. This included removing old windows and installing new windows plus cleanup of all old materials.

I waited for a chandelier I order and waited for 11 days and had to cancel it. Never came. Paid 4,700.00 for a deck and all the supplies were not delivered all together and I had to go a week being inconvenienced by staying home because instead of the deck being completed in 2 days like the company said, it took a week. I was going to have Lowe's do my kitchen, but not now. So dissatisfied. I have spent a lot of money there too.

Lowe's on Thomas Langdon Road Greenville - I went to Lowe's and entered the plumbing department. As the usual not a single employee was present to help me find packing for an outdoor spigot. I also needed a washer and screw to rebuild the spigot. I began looking in the department for the items that I needed. 20 minutes later still no employee so I began speaking to other customers to see if they could help me find what I needed. The plumbing department is very large and so hard to find anything. I understand that they need to have a large inventory. 40 minutes later an employee finally showed up while eating a sandwich. When a department employee goes to eat lunch no one at all attends the department. I finally got my parts and was able to pay and leave the store.

I recently were to have engineered hardwood and carpeting in our home. First day contractor is an hour late and is not a licensed contractor per Hawaii State Law. Then after starting wood and having torn out bedrooms carpet inform us Lowe's lost the carpet. Upon partial installation of wood complain about bounce in floor on concrete pad after paying a third of total for leveling. Contractor states, "Oh it's fine." Having been a carpenter for over 40 years myself this is not fine. Now we have to go out and find new carpeting and a professional to take up floor and reinstall correctly. LOWE'S COULD CARE LESS.

I purchased some tools from this place and did not need 3 of them so I went to return them and this ass at the counter took the tools and only took 2 off of my receipt. I brought this to his attention and he told me that I did not return 3 items only 2. I pointed out the tool that he had put behind him that just so happen to be the exact tool on my receipt. I asked for the manager, of course he did not get them and continue to argue with me. I call my back to dispute this and sent them the receipt but those bastards at Lowe's continued to lie regarding my tool. I know that thief at the register took it home. Will never shop there again!!!

In May I decided to have some major work done on my house to prepare selling in the future. I had five different jobs done including roofing and siding to be done by Lowe's. I had a sagging roof which I assumed would be taken care of by Lowe’s at the time of the roof installation. I did not point the problem out because I thought that the problem would be taken care of when the work was done, it was not. I was told after the new roof was put on that it is a structure problem. I was not aware that it was up to me to point out the obvious.

We had a white vinyl picket fence installed in my front yard about two months ago and here's what they did: left out screws holding up the fence panels, put black hardware on a white picket fence gate and did not place the post to the fence correctly so the gate is crooked. Speaking of crooked... the last panel installed the fence post is crooked and the last post was bolted to my wood fence rather than cemented into the ground. After multiple calls and photos and emails, I got nothing but promises. An absolutely horrible job!!! No followup and no response.

On Sept 23, in the morning, installers came into install a vanity, sink, mirror, lights, medicine cabinet, and towel racks and toilet paper dispenser. When they left, my carpet was a mess with sticky stuff on it. And the caulking on the sink was spotty. We called immediately to have them come back; not even 5 minutes had elapsed. We never got a call back.

I am writing in response to my recent experience at the Warsaw, Indiana location. I have a LAR account in my business name that is for over 50 rentals that I own and operate as well as for house flipping that I do on the side. I spend $5,000 average a month on this account. I purchased 2 coin-op Whirlpool washers and 2 Whirlpool coin-op dryers on August 26, 2014. The problems began November 23rd 2014 with the washers breaking down. I called the Lowe’s protection plan over 5 times after that to set up times for the repairman to come out. He came out for the first time December 8th to fix a belt and proceeded to come out over 10 times between December 8th and July 21st 2015. I was down many times for over a week at a time. He fixed everything from the belt, to the actuator, to the suspension ring, to the basket, to the BOARDS MULTIPLE TIMES.

Date at Time. Sept 23, 2015 at about 11:30AM. I went to Lowes for a project that included polyurethane, some wood and some hardware. Since the paint department is the first as you enter, I thought of picking up polyurethane first. I approached the paint section a brown skin lady and a dark skin man are busy horsing around, while three customer ate waiting, nobody even looks at us. Some two minutes late I interrupted their joking and said, "Where is your Polyurethane?" Without looking at me the male points to an aisle. I walk up and down three times, could not find Polyurethane. I went back to the desk an addressed the lady in front of the computer. "I can't find the Polyurethane?" "Aisle 5" she said.

Fence installation - They did a terrible job and you can't contact anyone to get it resolved. Lots of promises made when you are face-to-face but they never follow through. Go somewhere else. Originally I dealt with Brandon **. Avoid him and Lowe's for any installation.

Quick to take your money, overpriced, slow to get the job done and verbal description of work to be performed does not end up on the contract. You're dealing with a salesman not a contractor. Skip the middle man and go straight to the source.

I went to Mooresville store to rent a Floor nailer, did paperwork and headed back home to finish my hardwood floor project by the way in which I bought from Lowe's. Got home only to be disappointed the nailer wouldn't drive nail in. Went back to store and asked for advice. The tool guy would act like you was bothering him. He advised me to use a brad nailer to install 3/4" hard wood flooring. While trying to get paperwork finished the Lady Seely left me at counter to go do a propane exchange. Another lady help me complete paperwork.

HORRIBLE EXPERIENCE! Don't trust these people at all. Ordered a custom $1000 slider door, which they incorrectly ordered and HAVEN'T DONE A THING and don't own up to their mistake. Thanks Lowe's for the $1000 mistake YOU made. Advised that they can't do anything now that it has been framed. I will be sure to share my experience with all friends and vow to not spend a dime at your establishment ever again.

In August I ordered a front and a rear storm door for our new home. The front door was a stock item but the rear had to be ordered. The sales associate stated it would be on the "truck" on Thursday of the following week. It didn't come till Thursday of the second week. The installation scheduling department didn't call. We called them the next week and they said they would have the installers to call us to set an installation date. No call. I called the scheduling dept. three days later and was given the phone number to the supposed installer. I called them and was told it would be 10 days to 2 weeks before they could come. I told them I wanted a specific date and time and was told they could not do that at that time but would call me when they had time to handle it.

I've had 4 visits over the last 2 months from Lowe's appliance repair contractors. They have been unable to repair my dishwasher. The last tech deemed unit irreparable. Fifth appointment scheduled for all day tomorrow. Repeated calls to Lowe's Customer Care have proved fruitless in establishing a plan for timely repair/replacement of unit; as well as extremely long (as long as an hour) and frustrating. When I have requested the contact information for an individual Lowe's representative's superior, in order to lodge a complaint, rep. informs that they themselves handle all complaints. Their system is broken, I discourage anyone from purchasing Lowe's Service Advantage for any product at Lowe's.

I purchased two bulbs from Lowe's store, 811 East Arques Avenue, Sunnyvale, CA 94085. The warranty statement reads, "The product is warranted for 2 years based on normal household use of 3 hours per day." Only area in the house where this bulb can be used is bathroom. The bulb is guaranteed life of 8000 hours. The description reads "can be used in kitchen, bedrooms, living rooms, and bathrooms." I used this bulbs for kitchen and it never works more than 3000 hours.

I have been remodeling 3 bathrooms, Lowe's personnel has gained access to my Lowe's credit card - had to change that. We can do everything you want. They have done nothing. I have been dealing with customer service since April 22nd 2015. This project was started October 2014. I have spent almost $70,000. They will not do a thing. Their attorney Michell ** refused to even contact me. I finally had to call the CEO office to get to her. Warning warning warning.

Never go Lowe's to buy anything that needs installation. The installation of our washer & dryer took 2 months with 4-5 different appointments - the crew are rude, extremely unprofessional (don't know how to install) and even no-shows. We called the store couple times and the staff simply replied arrogantly: "That is not our problem". They never know how to install washer & dryer. Called the Lowe's Customer Care and they said: "None of our business. You need to call that store." Lowe's, as the name, may have lower price but worst service/quality. You get what you pay for. Finally we returned everything from Lowe's and re-buy washer & dryer from Costco, hassle free. NEVER EVER GO LOWE'S.

Store #0448 Panama City, FL apparently does not want to sell me a sliding door! I did the order, had the measurement done, and have come to the store 2 times to pay and am unable to because for some reason they need a Notary and one is never there. This last time I was told to come back tomorrow morning at 7am or tonight at 9pm. Neither is doable for me. If a store is open to sell something then it should have whatever is needed to complete that sale available during the store hours! I have never had such a disappointing retail experience! And needless to say, they lost a sale!

We waited for a month to get the carpet we selected in stock. Once it was ready we scheduled them to come out to install the carpet. We moved everything and prepared for them the day before only for someone to call us and inform us that one of the contractor called in sick. Bizarre! This is Lowe's right? Do they only have one person to move furniture, install carpet, and replace baseboards? So we ended up waiting a few more days with all of our things in the living room even though we paid extra to have them move furniture, I wanted to make it as easy as possible for them. Call it a nice gesture.

Never go into a Lowe's to buy a door without going to their website first and then either bring a print or the written item number with you. Otherwise they will tell you the sample you like is out of production and up-sell you. If they tell you that you have the product number written down wrong, LEAVE. Go to the website, email Lowe's about it, then order the one you want online. The installation however was fast, they cleaned up after themselves, and it was well done.

I have been shopping at Lowe's for about 15 years now. Same name, same phone number, always paid with my debit card. Went to Lowe's, cause I had a problem with a product that I bought a year and a half ago. After 90 days the returns department has no record. So they give me the 1-800 Lowe's number. I call it and according to them I don't exist. I lost my receipt, I have a 2-year warranty, and they can't find me. Repair company says, "Go to Lowe's and get a copy. This product still has warranty on it." And that's where it all went bad. Sold me the extended warranty but can't find me.

We bought flooring 4 weeks ago. We haven't been informed of delivery date, installation date and every attempt to make contact with anyone by phone has yet to happen. I am sure if I were a big contractor I would have been taken care of at time of purchase. We didn't take the project to Home Depot due to terrible service with our last project. They are 10 time better than Lowe's...

Lowe's unbeknownst to me sold me a 3 year old Hot Water heater that was supposedly new. The manufacture date was 2012 and bought in May 2015. In three months the hot water heater started causing a mustard gas smell. They claim it's my well water even though I've lived here 18 years and never had these issues. I bought an extended warranty from Lowe's. They claim the mfg. warranty is still in play for the first year and Whirlpool doesn't want to fix or replace the unit. Buyer beware and go elsewhere and don't buy Whirlpool!

30 years. I have been a loyal Lowe's customer for three decades and after building countless structures, major improvements, and thousands of repairs with Lowe's products I believe I'm done with them.

Purchased this Greenworks Pressure Washer from Lowe's 3 years ago. Used less than 6 times. Called Greenworks CS for list of repair dealers. Gave me 3. Called and 2 of 3 do not deal with the company's products. The 3rd was more than an hour away. Spoke with Lowe's CS for a list of repair dealers. They had none. They offered a $50 gift card if I happened to have the receipt. Unfortunately I do not. Made a point of asking Lowe's why they deal with vendors who offer no real CS or support. To me another reason not to buy equipment for Big Box as iffy on service.

In June 2012 we purchased 6 bedroom windows from Lowe's. The windows have been fine and the gentleman who installed the windows was friendly enough at the time. Last week I took down the shutters on either side of the windows to paint and discovered that the caulking around the windows was cracked and falling out. I contacted Lowe's since they must have used inferior materials since caulking should last much longer than three years. Lowe's only guarantees their work for one year. After that you are on you own. l will be replacing my downstairs windows over the next several years and they will not come from Lowe's due to their shoddy workmanship and poor customer service.

Purchased 120 treated deck boards and had installed September 2014. From start lumber had bad appearance. Lowe's lumber people assured us all ok. Said that is just the way new wood looks. Told to wait 60 to 90 day to treat with sealer. Got cold to had to wait till spring. Ready to treat and noticed chunks of wood coming apart on many boards. Also noted that water was soaking into deck boards even though guarantee was for treatment to repel water for 3 years. Spent 5 months going to store talking with three managers plus placed 5 calls to corporate customer service. No resolution. Have not been able to use deck for a year. All our deck equipment and flower planters etc are sitting in our drive way. Lowe's customer service is crappy. I just want deck replaced or refund so I can get a deck from a responsible company.

We went through Lowe's to finish our vinyl fence. The tech came out to put the posts in and left all the dirt lying on our grass. They came back a week later to finish it. They did not take the dirt with them. By this time the dirt has turned into mud and was all over our yard and our neighbors yard too from the tech tracking it everywhere. Talked to John the installation manager at the Riverton store and he did not apologize and pretty much called us liars, because his tech told him we said not to remove the dirt and to leave it there, now which our grass is ruined. So now we are stuck cleaning up the mess that we paid them to do. I will never use or recommend anyone to use Lowe's, because their customer service is very poor.

I own 15 rental properties. I have an account at this store. There are only a few people at this store that knows what they're doing. If they happen to take a day off, you're screwed. You can tell the majority of the people there just hates being there. They look at a customer as a nuisance. I have an LAR account that gives me 5% discount and I would rather go to the Home Depot where I don't get a discount.

I buy products from Lowe's all the time. Was told they have a great exchange policy. Wrong. I took back a space heater that I bought couple months ago and it stopped working. Lady told me 90 day return policy then Matt from the department told me 30 days. I just want a product that's works. I don't want credit or a gift card. "Sorry we can't help you." Ok. Well what about this ace I bought that is broken? Was told it had a year warranty. "I'm sorry not that brand the other brand has the warranty." What? 80 dollars in exchanges. You have lost a loyal customer. I was going to buy a couple things today after the exchange but I will never shop at Lowe's again.

Purchased a Frigidaire Gallery refrigerator 02/10/2014. Now fifteen (15) months later the refrigerator side stopped cooling. Purchased 5 year additional service/warranty with Lowe's since the manufacturer's warranty was only 1 year. Happened on Thursday and repairman contracted by Lowe's didn't come out until Wednesday the following week. "Yes", coolers/ice and lost food. The repairman comes, opens the doors and says "I think it should just defrost for 24 hours then turn it back on." The controls were at their default settings of -6 for freezer and 35 for the fridge. Actual temps were -27 freezer, 55 fridge. Then he says "if that doesn't work call us and will come back out and replace the control board/panel."

We are replacing all our appliances. Spent thousands at Lowe's including installation cost. Lowe's hired an outside business to install dishwasher and over-the-range microwave. The gentleman they sent was over sixty, could not walk well, let alone bring in and install a dishwasher and overhead range. He was inexperienced and caught our stove (lucky which is still waiting to be replaced, three weeks and still waiting) on fire, burnt a blanket which made the house smell toxic for hours. He took over two hours at which point I had to dismiss the inept installer, call his boss and ask that the microwave be reinstalled safely.

I needed about $800 worth of tile for a bathroom renovation. The Bloomfield Hills, Mi store was short on the bull nose version of the tile. I asked the salesperson if he could check to see what they had at other stores. He said, "No I can't but you can drive around and see what you can find." He refused to look up the product for me to check inventory elsewhere. Never, never again.

Me, my husband and son was shopping at Lowe's. We were told to leave. They have a right to make us leave because they were privately own and they can refuse service to whomever they want. We were stunned that someone can just walk up to you and refuse to sell you something and you did nothing to them. I need and will receive justice. How could they do this to me and my family. Please someone tell me how.

A few days ago I wrote a review about my one year old LG top loading washing machine. I was disappointed because it always left a dirty residue on my clothing and had a bad odor. I contacted Lowe's. They had me call their service department who sent a serviceman the next day. The machine could not be repaired and Lowe's lost no time delivering a replacement to my home. All of the Lowe's employees that my husband and I dealt with were professional and helpful. We will definitely continue to be Lowe's customers.

Lowe's offers promotions when using their credit card. For example 6 months of 0% interest. I returned a $1299 log splitter that was defective, so the promotional balance should have been 0. A month later I got my statement and $580 was left on my promotional balance rather than 0. No help at all from their customer service department when I phoned in. I took the bill in and the representative called in and resolved the issue, I thought. This month that amount is zeroed out, however; $538 was tacked onto an already previously zeroed out promotional balance. Wow. Lowe's is so corrupt.

Store located in Valencia, Calif refused military discount while some Lowe's stores give the military discount. So I will never go back in your stores and will pass this on to all my military brothers, and it is a lot of us. I will go to Home Depot from this day forward. And no need for apology, it won't help, and do not contact me.

I called Lowe's paint department to buy paint that matched a Arrow steel building I bought from that store. Arrow had sent me the exact paint mixture code and I gave that information to the paint person over the phone. Actually made her read them back to me to make sure it was correct. After priming and painting, it became apparent it was the wrong color. So after 2 coats I figured something was wrong, I looked at the tag on the paint container and compared it to the numbers I gave them. The first set of numbers, I guess the item number, had a l4 in it, l as in lender. The numbers on the paint container had a l1 in it. So I called the store to tell them and they told me to bring it back (the remaining paint) and they would correct it. Fine.

I picked out 3 pieces of 1"x3" untreated common pine and 4 pieces of 1"x2" of same type. Had to go through about 20 pieces of 1"x2" to find 3 that were fairly straight which isn't unusual at big box stores for common construction grade 1"x2" pine. At checkout I noticed the 1"x2" rang up as cedar for $3.09 a piece and the 1"x3" rang up as comm pine for $1.92 each. I had noticed the price of 1"x2" comm at a Lowe's across town the day before and it was selling for $1.22 each. The cashier said there was nothing she could do and called her supervisor. I told her the problem and showed her how all the wood I was buying looked exactly the same and just like their cheapest untreated pine. She agreed it was comm pine but she could not give me the pine price.

I ordered a BBQ online and both the website and the confirmation email indicated that I would receive a phone call within 24 hours to schedule delivery. In 3 days I had not heard anything so I called to follow up. The phone rep indicated that as this was a special order item they did not know when it would be delivered and could not provide any estimate of a timeline. The individual was condescending and unhelpful.

Go to Lowe's to purchase a microwave. Not in stock. Second time in store to get this item. Ask about delivery of the item when it's available. Told it's free delivery but will take two weeks. OK I can deal with that. So August 28th get my phone call - my delivery will be here Saturday between 12-2. So 2:30 call the customer care number. Told delivery driver is really far behind. Ok. Two more hours go by, still nothing. Call customer care again to be told my microwave was never put on the truck; it was a Refrigerator and sent back to store with no phone call. Customer care says it can be sent out Sunday morning between 9-11. 11:30 call customer care yet again only to be told my order isn't even on the truck. Now I have to call the manager pissed. He does finally resolve it by sending the item that is in his store with the delivery driver. Oh and open it up and yes there is a dent on it - it has been dropped.

Purchased a whirlpool refrig at Lowe’s Iwilei. Salesman "Talmadge" was very courteous, knowledgeable, and helpful in purchase. That's where the good service ended. Delivery was scheduled on 8/21/15, and was told we would be called on 8/20/15 to confirm time. 8/20/15 call WAS received and scheduled after 1pm on 8/21, and that they would call 30-60 minutes prior to delivery. 4:30 pm 8/21 no call, so called their number 528-9370. Spoke to a woman and she said she would call me back within the hour. At approx 6 pm called back. Same woman (I think) answered and said our delivery would not be made because of some problem.

Purchased my washer & dryer with extended warranty plan. After 1 year, the dryer died, they came out and fixed it. After the 2nd year, the washer & dryer break. Lowe's kept scheduling appointments for someone to fix the appliances but either a no show or person shows up for 5 mins with no solution to the problem. There are no follow-ups from either repair staff or Lowe's. By the way after 1.5 months, still trying to get my appliances fixed and no idea when or if they will get fixed. Whoever reads this, my advice: do not buy appliances for Lowe's definitely do not purchase any extended warranty plans. They are a waste of money.

I purchased a 5 year warranty for my dryer. They have sent a technician out already 3 times to fix a loud buzzing noise. Nothing has changed. It still loudly buzzes through the whole cycle. I called back last week, had an appointment set up for Aug 24. No one ever called or showed up. I called back, reschedule for today. Sitting here waiting. Just got a call saying their system is down and they aren't gonna make it today. I missed work 2 days now and nothing has been accomplished except pure frustration. I will never shop at Lowe's again.

It took the contractor Lowe's hired 2 months to complete our fence. They then refused to pick up the leftover fence parts and cement bags. We had to make numerous calls to Lowe's and the Contractor.

Purchased new Troy Bilt Pony Riding Mower in 04/2015 with 4-yr warranty. Part broke 3-4 weeks ago. Repair company cannot get part. I called the Troy Bilt company. They are supposedly backed up on being able to supply these parts. Appears to be a faulty part/indicated clean break on a new part. There seems to be a design part flaw. I think anyone having this type mower can expect a problem. So far no part and my repair company is 75+ miles away.

I purchased a Whirlpool bottom freezer refrigerator from Lowe's. The delivery team did not know to secure the wheels with the lever. The drawer pulled the whole refrigerator out and rolled toward me. When I showed this to the delivery guy he said "put more weight in the freezer." When I had to exchange the fridge due to noise, the sales person at Lowe's told me about the levers required to secure the fridge. This is a big safety liability.

Went to buy a dishwasher on Aug. 1st. They said it was out of stock but should be in stock 7 days and will call to schedule an appointment for installation. We waited for the 7 days to pass and called Lowe's to ask about it. They said it was in stock but needed to be inspected and when that was done they will call to schedule. We waited a couple of days and called back. Now they lost the dishwasher. Can't find it! But after a few days it was re-located (or reordered!) and appointment set. We paid for everything upfront. Dishwasher, parts and installation all paid in full. The plumbing company, Faucetman, wanted an additional $30 to haul it up the stairs!! Lowe's was aware of our stairs and didn't mention any additional charges. So we ignore it.

I went to have Lowe's to have the dishwasher that I had bought from them installed. I came home from work and my wife told me that the water line was leaking heavily. I tried to tighten it up and the line came loose and sprayed water everywhere. I called Lowe's to see if they could have someone come out the same evening and they told me that it would be a week before someone could come out - that they didn't work that way. I had to call a private plumbing company to come out on an emergency call to handle the problem.

We are both here today with your installer. This Schuler kitchen just brought me to tears. I think we just lost $30k because I am so unsatisfied with this kitchen, we likely will need to pay out of pocket to have this entire thing replaced. What was a $2000 solution for Lowe's is the biggest disappointment for us with our house to-date. The 3rd round of "replacement" pieces we are pulling out of these boxes today are all garbage. So much so we are reverting back to the original pieces and will need to get someone in here to paint our brand-new, expensive kitchen. As I said, biggest disappointment we have ever experienced. And not one person from Lowe's or Schuler here to experience this GARBAGE with us. I will continue to tell everyone I know to NEVER purchase a kitchen from Lowe's under any circumstances.

My prior complaint was with Whirlpool and they would not stand behind our washing machine. I am so pleased that Lowe's came to my rescue and traded out the machine for me. They were very kind and I can't say enough good about that manager Jennifer and the sales girl Sarah. They are very professional and I'm a very satisfied customer of Lowe's. I will never buy another Whirlpool product though.

I ordered custom window treatments, Allen and Roth (Lowe's brand), from the Lowe's in Wall NJ. To be fair the window treatments they offer look beautiful in the samples and they offer many options. The problem is getting them once ordered. I have been waiting over 6 weeks. Three install appointments were cancelled and they have absolutely no idea where these window treatments are or why they have not been shipped/delivered. Apparently they are made by a company called Vista Products, which does not have the greatest Better Business Bureau reports.

This is the second time I have order a Dewalt product from them only to have it cancelled. They said that they have the old model number in the system and cannot order the new model number. They then try to sell me an inferior product at a higher price. This is the second time. The first time was a DEWALT 2.5-in Band Saw Item #:577907 | Model #:DCS371M1. Now this time DEWALT 20-Volt Max 3/4-In Variable Speed Cordless Rotary Hammer Item #:588864 | Model #:DCH253B. Both showed available online.

I recently bought a home, and I was pleased to receive a Lowe's coupon with my new change of address. I made a list and went to Lowe's within a week of moving in, and my experience there was very disappointing. Most of the workers were standing around chatting instead of helping. I had to make a remark to my father about nobody being around to help, only to hear a man behind me, not in uniform of any sort, say that he was the one who worked the paint department. He then continued to work with other customers for quite some time before I was able to ask a question.

I moved to London Ky in April at which time I purchased a washer and dryer. One month later was on the phone with Lowe's, the washer was leaking. Received a replacement and once again I was calling Lowe's because that washer was also leaking. Received a third washer and lo and behold that washer is leaking. Now given the fact that I have terminal cancer and was down in the floor wiping up water because the water was getting in the grout and a mop will not get the water out. Have been having a hassle with Lowe's and their lies about getting another washer and paying the difference. Obviously that wasn't good enough so they scheduled several appointments for someone to come and look at it.

8/22/2014 went shopping myself and my wife load 10 sheets of drywall. After the 8th pc a employees offered help. Went shopping. Went to check out. At the contractor counter paid the sales lady. Paged for help loading it. Nobody showed up. Ok I'm 62, had open heart surgery, had a stroke 2 yrs ago, had 2 surgery on my neck. Guess I shouldn't need help. I'm really tired of the lazy help. So it's back to Home Depot 5 miles from my house. You're only 1 1/2 miles. Sad. Nice store and lazy help. Maybe they should look at the management. Oh this won't go anywhere. Tired of the same old crap. Guess you can't get any help if it's near lunch time. It's not just me complaining. My friends and daughter are now going to Home Depot.

My husband bought a chainsaw from Lowe's of Bristol Va. It did not last no time until he had problems. He returned it for another saw. Just like the first, the next saw lasted no time until it tore up. Lowe's sent it back to the manufacturer begrudgingly. The customer service lady was rude to my husband and acted like he tore up the saw. The manufacturer could not fix the saw so Lowe's gave him another saw just like the other 2 saws and when picking it up the next Lowe's employee admitted that there was a problem with this model saw. I called Lowe's the next day and asked for a refund and we would return the saw. All I got was a rude seasonal Manager. I'll do my shopping somewhere else.

I bought a Bosch dishwasher from Lowe's. They called a week before it was due and substituted one of a "similar" category. It has not worked since I have it. The door keeps opening and it stops. After taking time off work for a repairman to come, he advised me there was a recall on a door part for it. He said it had been recalled for two months. Lowe's knew this, I am sure, but sent the repairman anyway. I note there is a charge on the receipt left with me that they said Bosch has to pay.

All went well at the Lowe's store, but things went down when we installed our new microwave. Background: We are much like Lillian of Tennessee. Remodeled kitchen about three years ago. New over the range Whirlpool microwave installed. Recently the door cracked at the center bottom. Being concerned of bad waves (?) leaking, we investigated and not good results. Warning from all directions that leaking microwaves are harmful to one's health. To check the problem the Mr. Fixit suggested we put our phone inside and call it. If we hear the phone ring we have a prob.

The ice maker in the Samsung refrigerator has proven to be nothing but source of dissatisfaction and stress. We have had repaired twice and have been awaiting for the third repair June. We have been in contact with Lowe's and Samsung without satisfaction. We continue to receive broken promises from both Lowe's and the warranty company. We are at our wit's end considering we purchased the refrigerator in Aug. 2013.

I purchased a refrigerator (to be referred to as "item" here-forth) from the Bolingbrook store in IL and have encountered so many issues that I am surprised Lowe's is still in business! The following are all of the problems I had to endure: 1. I purchased the item on Aug 1st and was told by the salesperson that it would be delivered within 7-10 days and I didn't have it in my possession until this morning, Aug 17th, 17 days later.

I wrote a letter of complaint 8/18/15 and now I would like to give credit where due. I received my new door finally in Sept. The manager delivered it personally, installed it and removed all packing and old door. I really appreciated his concern. Sorry, I do not know his name but he is to be commended. Thank you!

Lowe's has by far the worst customer service. I've been dealing with their Service Advantage call center regarding a GE non-working washer that is still under manufacturer warranty and my issue has not been resolved. Every time I call, which I called more than 5 or 6 times, and I talk to a different service representative for more than 30 minutes each time, a different "possible" solution is offered/mentioned and nothing has come out of it. And the following time I call there's no record of what the last customer service rep told me.

I went to this awful store to return a paint sprayer I bought for my business about two months ago. I DID not have the receipt, nor the original business card I purchased it with, as my business has changed a little and I no longer have that account. Thus making me show ID to return the product for in store credit, which I was fine with. I had other purchases I needed to make since I was in the store already but DID not make them.

I ordered a fridge yesterday. They guaranteed a delivery today. The driver called me several times to confirm a delivery and that he would be at our house in 30-45 minutes. Well the dude never showed up after calling 3 times. Once 8 p.m. came around he called and said he couldn't make the delivery and then I called the company to tell them what happened. They said they would do me as a add on. Why should they do me as a add on when my delivery was before everyone. Now they are saying it would be tomorrow before I received my product but they don't know what time it will be delivered. I will be calling corporate first thing in the morning.

I was in the Pickering, Ontario store (paint department) and explained to the personnel that I wanted a slight tint added to the primer I was about to purchase so that when I painted my garage walls with white exterior paint, I would not be "white blinded." The lady seemed to understand my request. She read the instructions on the pail and told one of her associates to add 5 ounces of black tint. Once added, she showed me the colour and though I was horrified that the tint was not "slight" as requested (it was dark battleship grey) I brought it home to show my husband. My husband refused to use it as he said it would require 2 coats of white exterior paint which is very pricey to cover.

Lowe's use to refund all plants, now it's most difficult even to return original cost of plants. After 18 yrs of purchasing plants I was offended by when they will not refund the cost of my original plant.

We bought a Troy-Bilt Mower, but one day it wouldn't start after only about a year of use. We'd paid extra for the warranty so we took it back. First they couldn't tell us how long the repairs would take - even an estimate. When we called back, they said it would be a few days, but then when we called a few days later they indicated they hadn't even sent it in yet. It took 3 weeks to get back and surprise, the warranty didn't cover the work so we paid $150 for the problem that they indicated was a need to flush the fuel lines.

I went to the Lowe's Home Improvement in Santa Fe to purchase cut-to-fit Levolor blinds. I first went there on Tuesday night. I confirmed they had the ones I wanted then went to the service desk to ask for someone to cut the blinds. After waiting 20 minutes I finally just left. I returned on Wednesday at about noon. Right away they got someone to cut them for me. I gave him the lengths and he wrote the lengths on the boxes. He cut them one half inch shorter than the lengths I gave him. He did not tell me he was going to do this! I get them home and they are too short. I call and am told they will exchange them. After all the back of their receipt says "Customer satisfaction is our goal." I get to the store and they tell me I cannot exchange or return them. If he had told me he was cutting them shorter I would have said NO. Anyway now I have about $330 worth of useless blinds. They constantly fall short of their goal at this location.

Sales rep stated I would get a rebate of 500 dollars from TVA after completion of work. Only to find out Lowe's was not approved for this program with TVA. After months of the rep putting me off with different excuses and promises to find he is no longer with Lowe's. Numerous calls to the Corinth, Ms. store to get a manager to address my problem, only got me the run around. Beware of this store and this promise. Van ** was my sales rep and the Corinth, Ms. store is where he worked from. I can't recommend doing business with these people.

We scheduled a salesperson to come to our home in March to go over options and measure our opening for a fiberglass door. He seemed to be well informed and answered all our questions. We made the purchase and we were told the custom door would take 4 or 5 weeks to arrive at the store. So far, so good as the door was delivered to the store in 5 weeks. The store called and said their installer would contact us in a day or so to schedule the installation. 3 or 4 days passed and we still had not heard from the installer. I had to make 2 calls to the store before the installer called a week after the door arrived at the store. When the door arrived at our home the installer measured it while it was still on the truck. The door was not sized to fit our opening! It turned out that the salesman did not measure our opening correctly.

We purchased new Frigidaire Gallery SS dishwasher from Lowe's, Dublin, CA with extended warranty. We have had to have had approximately 8 service calls in 2.5 yrs - 4 in past few months -- all for virtually same issue of dishwasher not draining. The pump has been replaced, then told it was motherboard (twice), cable/ribbon which communicates to board, heater. Blamed it on our plumbing (although it worked without issue for about the first year). Service repair done yesterday after again waiting week for new part. Not draining today.

08/07/2015 It's a warm day in Kansas City MO. First I would like to say I am an HVAC Service Tech and part of my job is to acquire materials to complete my mission Which brings me to the local Lowe's, or Home Depot numerous times a week Sometimes multiple trips daily. Today I was driving down North Oak Trfy and my car began to overheat and boil over. I looked over and saw the Lowe's garden center on North Oak & Vivion Rd in Kansas City Missouri. So, I shop at Lowe's enough to know they have garden hoses hanging outside the garden center. I turned in and parked my car. As I said before I am an HVAC mechanic, so I have a 4 way water key that will fit the hydrant your hose is hooked to. I didn't want to just help MYSELF. I wanted to be courteous. So I went into the store and asked if it was OK for me to use the hose to get a few gallons of water.

I went into Lowe's on Poinsett Hwy in Greenville, SC on 7-30-15 and found the ceramic tile and the pattern I wanted for my kitchen floor. The associate printed out the paperwork for the installer to call me and schedule an appointment to come out and do measurements, etc. After a week I had not received a call from the installer so in the 8th day I went into Lowe's to complain and customer service placed 2 calls and then told me that she was going to have to refer back to the flooring department because they didn't have any contact info for me even though she had the paper in front of her with all my info on it that Lowe's had given me on 7-30-15. I took my paper thanked her for her help or lack of and told her I would go to Home Depot for my flooring.

I went to the Lowe's on Chemical Rd in PA. I wanted to buy 3 weed whackers with the extra battery (black and decker) but they weren't in stock. I found the person who worked that section. He said they would be in on Wednesday (that was fine with me). I went back Wednesday and it took me 15min to get someone back in that section and another 10 min to get him to stop talking to his girlfriend to find out they still weren't there. I got pissed. Told him to stick them up his ass. To top it off I had to go to home no stock or help depo and just buy 1 of a model (black and decker) without the extra battery just to get the job done on time. It will be a cold day in hell when I go back to that store and that's not the 1st time with **.

In November 2014 my grandparents Oris and Eva ** had a roof installed. However they never completed the job. My grandparents are 89 years old and the installer told them they were completed so they signed and he went on his way! The sales rep Erica ** never followed up or gave them a call to see if they was satisfied. We have been arguing back and forth for the past 3 months regarding this issue! I was told several lies regarding the incomplete work! The work they didn't complete was replacing all the rotten Fascia board and it's clearly stated in the contract!

I had a balance on my account then I made a special promotion purchase, no interest if paid within 6 months. The credit card reps told me every time I make a payment I have to go to live chat or telephone credit services to tell them which balance I want the payment to apply to, the regular balance or special promotion balance. After purchases the special promotion item I made a payment went immediately to live chat and told the rep that I wanted the payment applied to the special promotion balance, but instead she applied it to my regular balance. I made another payment and went immediately to live chat and told the rep I want the payment to be applied to my regular balance, but instead the rep posted it to the special promotion balance.

Lowe's Service Advantage Program promised to replace our dishwasher if there were 4 repair attempts within the last 12 months for the same issue, and they are not fulfilling their promise or abiding by the lemon law. We purchased a Lowe's Service Advantage Plan for our Samsung dishwasher model# DMT400RHS. We have called for service at least 5 to 6 different times in the last 12 months for the same issue. It is having an obvious mechanical malfunction because it isn't cleaning the dishes well, isn't draining well, is making a loud noise when draining, etc. The dishwasher Is a lemon.

I own a Bosch dishwasher. It does a great job but it is constructed poorly. The plastic, (cheap plastic top that fits over the control panel due to the steam, cracks). This is the second time in two years. I called for service and scheduled an appointment. The service rep told me a company would come out the following week. I received a call saying that it was out of that service company's area and they would schedule another company. The second company came out even after I described and told him what the issue was. He said he had to order the part from Bosch. 4 weeks later, going on 5, I have no part.

I highly recommend Lowe's in Elkridge, Maryland for a new kitchen project. We worked with Cynthia ** and Ayana ** from the very beginning of our kitchen renovation until the end. We replaced our cabinets, countertops, backsplash, lighting and flooring. The contractor Lowe's recommended was Old Time Contractors out of Sykesville, Maryland. We highly recommend them for your kitchen remodel, too. Leif and Josh from OTC were outstanding and extremely professional. Whenever we had a concern, Cynthia from Lowe's or Leif from OTC was right there to remedy the question. We had a smaller kitchen remodel; however, we felt we were always important and treated fairly. Once again, we highly recommend Lowe's for your next kitchen remodel!

John & Brian were both at the return center, but would not wait on any of the 3 customers waiting. Dan would not call the manager for me. Instead, he stopped Diane from getting the manager for me. When the manager finally showed up, he didn't care at all. John then told me he was not taking any returns. When I said, "Very Funny," he argued that I was smiling. Does anyone just do their job at Lowe's in an efficient and friendly manner?

I purchased a new Model LGT2654 Husqvarna riding mower from Lowe's in DeFuniak Springs, Florida, in 2014. It had a bad vibration when you start to take off under the front from day one, but it cut grass ok. After a few months of dealing with the vibration, I took it back to Lowe's. They took notes, and sent it for repair, saying it should be a week to 10 days.. After several weeks, they lost it. I had to get the number from the repair center they sent it to, and track it down myself. A couple of weeks later, it came back.

My husband and I contracted Lowe's to build us a deck on July 7, 2014. To date, August 3, 2015, the deck is still not done. We were required, as per Lowe's policy, to pay the entire cost up front. We assumed that since it was a big company like Lowe's that it was okay to do that, even though we were leery. Big mistake! They got our money and we ceased to matter or exist. The first builder they hired had never built a deck using Trex and made many mistakes. The building inspector flagged a lot of it and the second builder had to rip things down and start over. He only showed up 2 days a week, at most, worked 4 hours and left. A deck that was supposed to take 2 weeks was only about half done by mid December. They left materials sitting in my driveway for 3 months, even though we asked them to move them to the yard. They never cleaned up the yard at all, so my half my yard became a landfill.

I shop at Lowe's on a weekly basis, and recently spent several thousand dollars on a bathroom remodel project where all materials came from Lowe's. I needed a window air conditioner to keep our garage cooler as we use it as a utility room for laundry, etc. I priced 10,000 BTU window units and found the Frigidaire to be best for our needs. Lowe's had one for $299.00. I priced checked and found Walmart had the same identical unit for $269.00. I went to Lowe's customer service desk with the air conditioner in my cart, and kindly asked to speak to a manager about a price match.

I went to Lowe's in Waipahu, Hawaii on 7/14/15 to start a water heater installation process. I paid $40 to have the installer to come out and do an assessment. The installer came out on 7/18/15 did the assessment. He said told us which water heater to get and the store will contact us with the information. I waited until 7/21/15 and no one contacted me, so I went down to the store wanting to pay for the water heater follow up with them. The associate told that she can't process the transaction until she confirm the information with the installer. She said she'll call me as soon as she gets the info. I waited and waited until 7/27/15 (Monday) and didn't hear from Lowe's. So, I called the store up and spoke to the store manager, he helped me with the processes and said that my water heater will get install on (Tuesday or Wednesday). So I took off from work waited for them, and I got nothing but disappointment.

Purchased tile through Lowe's. The people that they contracted out called, came out and measured. No issues and very friendly. Set up installation appointment for a Friday and Sunday. I worked that weekend and took off Friday and Sunday. Friday rolls around and the crew shows up 2 hours late. Then something as simply as unhooking a washing machine, the guy could not do, and I ended up doing it myself. They then ran into problems with laminate flooring underneath a portion of carpet and the kitchen tile.

We had an installer come out to measure our front door for a security screen door, and he didn't even know that Lowe's has the tall 96" doors in stock. He insisted that we needed to special order a door, and that would've cost an extra 200.00. What really bugs me is the guy at the store didn't mention that the installer would charge extra for installing a taller door. Needless to say, we are buying the door at the store, and installing it ourselves. We are out the 40 bucks they charge to just come out and measure, but we learned a lesson from this experience anyway. Do it yourself!

On July 23, 2015, we hired someone from your team - North Raleigh store - to install a fence. We agreed to get it down in about 10 days. We paid the full amount upfront (not a smart thing to have done) but wanted it done ASAP. After several phone calls to Lowes, asking to speak to the person in charge of the project, we have to receive a phone call from anyone at Lowes. When I called customer service, the rep told me the fence would be installed in September! The check has already been cashed and we have yet to hear from anyone. I am livid and so very disappointed in Lowes. We just want to cancel. If we knew Lowes would treat us like this, we have never agreed. Needless to say, we are very unsatisfied customers.

We bought a washer dryer from Lowe's. They said they would have an installer call us, and have yet to get a call 1 week late from the installer who seems to be a FLAKE. Who chooses the installers at Lowe's?? They need much more reliable professional installers to keep the Lowe name good. WITH this, when buying, DO NOT BUY FROM Lowe's. If you can't GET your item delivered and installed, there is NO NEED to buy from Lowe's.

We recently moved. We ordered home appliances. Paid in full before delivery; ensured delivery within a window. Hours late! The delivery person left before appliances worked. Assured us all was ok. When contacting the installer org and Lowe's each blames the other and no one was interested in solving our problem or returning soon enough to rectify. Worst consumer experience EVER!

3 weeks ago we had Lowe's at our house to estimate a fence installation. We liked what we heard and went with them. Today I received the bill for the fence and was utterly confused because our rep stated to us that nothing would be charged until the installation was completed. After several phone calls to the store as customer care, I was rudely treated and told that that was the policy. The installation department laughed at me and the store manager argued with me about what was said in my house. I informed the store manager and customer service that this was my first and last experience with Lowe's and I will not be purchasing from them again.

We bought flooring for two bathrooms and carpet for two bedrooms and the living room. The flooring was installed no problems. The day the carpets were to be installed I got a call asking if we could reschedule the installation for three days later due to one of the installers called in sick. I said, "NO, I hired help to move all furniture and my house is torn apart. That won't do." I finally called two hours later. I got the run around. Finally they said, "We'll take care of this and send two sets of installers..."

I wrote a letter to Consumer Affairs back in July regarding a completely messed up roof and no siding installation. I have to say it has been a very long and painful process but in the end Lowe's found a new company that completely redid our roof and it is beautiful.

We purchased a dryer that was scheduled for delivery on Friday 7-24-2015. The delivery window was for 1:00 pm to 4:00 pm. At 3:30 it was changed to 4:00 to 6:00 and then at 5:30 it was changed to 6:00 to 8:00 pm. At 9:39 pm Friday night I was informed no one would be coming and I should call and reschedule the delivery. At 7:30 am Saturday I rescheduled for Sunday between 8:00 am and 10:00 am. I received a call from a driver an hour later saying my dryer was on his truck and they could deliver today (Saturday) if I was available. I was, so they gave me a window of 12:00 pm to 2:00 pm. No one came until 5:00 pm and I wasn't informed via telephone at all. Not only did I lose 1/2 day's pay Friday but our dinner with company was interrupted on Saturday. Worst service ever. Next time maybe I'll try Home Depot.

I have an AquaSource Faucet which is a Lowe's name brand. I contacted multiple distributors which advised me to contact Lowe's customer service. Be advised I need a simple part for the faucet which is included in the pictures I submitted. All I needed was a cartridge for my faucet but I need the exact one, seems simple enough. It was a long drawn out process in which I contacted Lowe's customer service. They recommended that a "plumbing specialist" from their store would call me. When they called me, the "plumbing specialist" did not know what I needed and did not know what the parts of a faucet were. I was discouraged that I knew more than the "plumbing specialist." The "plumbing specialist" advised me that AquaSource is a Lowe's name brand and is there for an inferior product and she recommends that I come to the store and purchase a Delta or a Moen.

Salesman sold a refrigerator, knowing that it was broke. Lost 250 Dollars worth of food. Your sales representatives don't know how to do their job. And warranty was not offered at checkout. i.e. reimbursement, for loss not possible. Will not be doing future biz with these stores again.

I brought Troy Bilt lawnmower on April 1, 2015. Use it twice on the third time it would not start. I took it back to Lowe's. They give me another one same model. I use it three times it won't start. I called Lowe's corporate to complain that I want my money back. They summon the manager at the store at brought from will call in 24 hr. 28 hr later no call. I call back to Lowe's corporate. They call the store, manager only now get on the phone just to tell me bring it in, to repair it, since it is over 30 days. My issue is why not give back my money because they know this is a faulty product.

3 service calls inside of 1 year. Lowe's said it was company call to replace. Company says Lowe's call. As the consumer - stuck in the middle and out 600 dollars for a non-functional freezer. The warranty company contracted.

I am surprised Lowe's stays in business. Their staff is perpetually confused and can't seem to execute on the most basic tasks. I will definitely be working with a Home Depot moving forward... I don't have the time to make multiple calls and explain simple concepts to staff at Lowe's. It's really sad.

I am beyond frustrated with Lowe's in Fresno California!! Ordered and paid for custom shutters in March and it's almost August and I have yet to receive a completed job! Store manager could care less. Installers don't know how to measure correctly so I have foil covering on my window that face my neighbors! Unreal how no one cares to call back when promised. Emailed customer service and still waiting for a call back. Everyone just passes me to the next person. They didn't hesitate charging me at the time I ordered so I guess they figure they got their money so the hell with me! I'm contacting the local news station "on your side." Let's see if this gets the ball rolling!!!??? Do not shop at Lowe's in Fresno!! Worst customer service I have ever experienced.

A month ago our garden tractor broke down. We bought a warranty so we called the store where we bought the tractor for info on how and where to go for repairs. They gave a co. and #. We took it there where it sat for three half wks. The day before it was as to be done we called to get a pick up time. No it wasn't done. They just looked at it and had to order the part. That's another 7-10 days before it comes. My husband told them what the bad part was when we dropped it off. I called Lowe's only to be told this shop wasn't in their plan. "Get it back. We won't pay if you go there." Friday I called to set up a pick up by their co that they use. 30 minutes of asking crap that I already had given them. Their end comments were, "We'll call Monday when we get a repair co close by."

I bought a riding mower from Lowe's in 2014 along with an extended warranty. In July of 2015, the blade on the mower stopped engaging. I called Lowe's who put me in touch with their warranty people BTTW. BTTW called someone to pick it up and take it to the local service dealer Pentex. Two weeks later the mower was returned and the blade still did not engage. I looked at the blade and noticed the belt was loose. I tried to put it on myself but it remained loose and then for some reason broke. I have now reported the problem back to Lowe's who is now telling me that I am responsible for the belt since it is normal maintenance and they are unwilling to fix it. I am SOOO tired of this run around. NEVER buy an extended warranty from Lowe's. I have been a loyal Lowe's customer for years but will go to Home Depot next time for sure! Please join me!

After over 1 year of dealing with Haier re a fridge which could not repaired, they agreed to replace it and Lori at Lowe's seems to have resolved the problem in a matter of a couple of hours. She is an angel!!!

I purchased this mower on Sept. 12 2014. Used 2 times. Put it away for the winter. Took out this year. Used twice on a lawn, was rattling so I stopped and restarted then ran good. Next week we used again. Did the same. I took off grass bagger and emptied it and would not pull any more, locked up. Returned to Lowe's with receipt and extended warranty, sent for repaired. I was called and they said I hit something and bent the shaft, not under warranty if you damaged it. But I hit nothing. Not even extended warranty will cover so they just told me to come pick it up was returning to the store. I think all the rattling did it, but they have the last word.

I purchased a washer from my office for a home on 5/24/2015. This washer was received on 6/15/2015 and it was making a terrible noise when running. I called in for service and was told by the only repair person authorized for Lowe's in this area that it would be 9 WEEKS to have someone out and that repair person was DRUNK! So Lowe's service repair said I could call a Maytag authorized repair person and they could come out which they did the next day and they have reported it as a bad transmission and a bad drum in that washer and that I should call Lowe's and have them exchange it for me. (This Maytag repair is the old store manager for LOWE'S by the way) and in calling Lowe's they are now saying they cannot take his word for this and they have to send their drunk person out and I have to wait until 7/29 for them to come.... that is nearly 2 weeks on a NEW WASHER. This is not satisfactory and all I am getting is a run around.

My husband and I have been saving for a kitchen remodel for 3 years. We did all of our research, chose our materials and companies carefully and began the remodel. We used the Gaithersburg, MD store and ordered counter tops with installation, a faucet, an oven, and a fridge. The only item purchased that was a success was the faucet because I picked it up and paid for it in store. Two other items were special order. The customer service rep for counter-tops was inefficient, rude, and impossible to get in touch with throughout the process. We attempted to make an order and it was delayed due to his inattentiveness. We should have gone with our gut and stopped at that time, but we gave him the benefit of the doubt. When we finally made contact he made excuses and blamed others for his responsibilities.

On a recent visit, 7/12/2015 we encountered several dogs in your store. I do not dislike dogs but I also do not want to have them shoved in my face and standing in front of me when I am trying to shop. The Great Dane was too much. So why you are allowing this is beyond me but you have lost me as a customer.

Over this past weekend, I shopped at Lowe's for a new refrigerator. I was actually planning to make a purchase during that visit. As I walked the aisles looking at multiple refrigerators (probably for 30 minutes or more), I know I indicated I was a serious shopper. Who shops for that long if they aren't serious? Anyway, the entire time I'm looking, there are three Lowe's guys standing at the counter chatting. By the time I decide which refrigerators I want to look at, there is no one in sight. I pressed the service button, and three Lowe's reps come from three different directions, but none can see the other. As they see me, they all turn and leave. I'm a middle class **, dressed nicely (especially for a Saturday). Finally, another guy wanders over.

I have two appliances that I bought a service plan for through Lowe's. Relations started off well but quickly declined. Boston Joe's came out initially to look at the dishwasher and refrigerator, the refrigerator was leaking water out of the freezer and making loud noises and the dishwashers dish drying indication light was burned out. They were able to fix the leaking of the refrigerator but needed to order a new control panel for the dishwasher.

I bought a dishwasher November 2014. I started the service process in early February 2015. I was back and forth with Lowe's and Whirlpool innumerable times. I spent hours upon hours on the phone with them. Had 3 service calls, 2 rescheduled appointments (someone called in sick) and 1 no show appointment. Finally on JULY 15, 2015 the machine was removed and Whirlpool gave me a check. Later that night we ran the garbage disposal, the kitchen began to flood with water and food scraps. The technician not only did not plug the hole he left in the disposal when he removed the hose but he left the electrical cords raw. Did not tape them or put a nut on them. Great combination water and exposed electrical lines!

My family spent over $20,000 on a new kitchen and were supposed to receive a rebate for 10% of that. We called the rebate center and the man who answered was both rude and sarcastic and claimed that we only spent $17,000. It was clearly a huge mistake to buy anything from here and I wish I found this site earlier. All of the staff in the store was wonderful but the rebate center should be monitored and fired for their ineptitude. I wish I wrote down a name for the person who doesn't deserve his job and will now always do so when I get a name. Coming to the store we have resolved the issue but not before all of the headaches and chaos that the rebate center caused. I do not recommend buying anything from here if you are doing so based on the promise of a rebate. Good luck to all who do though.

On June 2, 2015 I placed an order for one replacement window. They said it would take three weeks. It's been five and a half weeks and I'm still waiting. What's more they're charging for two installations because they have a two window minimum. And the installer called asking me technical questions, as if I'd know.

I purchased some electrical supplies at Lowe's in Harper Woods MI. The person working in electrical, and a customer (since the employee in electrical was not well versed in electrical installation) helped me figure out what I needed. When I got home, my friend who was helping me with the install told me I had bought the wrong breaker box, and all I needed was a main lug, not a whole panel. I returned it two days later, and that's when the store associate, Coni, opened the SEALED and wrapped box, and stated "what do you want me to do with this **? It's been used." At which time I stated that she opened the box with her knife, and that what good would using an electrical box for a couple of days do?

Purchased a water heater and installation services. Told installer would contact me next day at the latest. Visited the store to inquire about installation schedule, only to be told it may take up to 30 days. Ironically, posted in the department is a sign that states $300.00 installation charge and same day installation on water heaters purchased before noon. Unfortunately I purchased my at 1:46 pm; therefore, I have to wait up to 30 days. Also, salesperson tagged on a number of other charges that 'supposedly' our local county is requiring. This may be true; however, Lowe's cannot give you anything in writing to confirm these requirements. Customers have to take their word for it; but they would not take my word that I would pay them for their goods and services. Call 1-800-445-6937 to report my dissatisfaction with this transactions. I was given a reference # and told someone would contact me the next day..... We shall see!

Bought a Whirlpool Fridge in 2013 at Lowe's with the extra protection warranty. April 2015 the freezer portion on the Fridge stop keeping things frozen. Called Lowe's customer support. This is where the nightmare begins. Took almost two week for the service technician to come out. Service technician came out and said the system was iced up and said that he fixed the icing up issue. Waited two days still not working. Called again, had to wait two weeks for the service tech to come up to order parts. So on and so forth. It is now Mid July and 8 service calls later my fridge is still not working and I have to wait another week and half for another part changer to come up and not fix my fridge. They say that I have to have 3 services where they change parts in a 30 day period to fall under the lemon law. But if they always take two weeks to come out I will never fall under that.

Purchased a Black Hawk Air Compressor Mar 25, 2015 at Lowe's. I bought the compressor on sale for $70. The compressor worked fine the first two times I used it to air up tires on a camper trailer. The third time I tried to use it the compressor would not compress the air. On Jul 8, 2015 I returned it to Lowe's for repair or exchange because it was still under the manufacturer's warranty. Lowe's elected to refunded my purchase price.

Beware buying appliances here. We bought a refrigerator that had supposedly just needed some coolant added and were reassured that the manufacturers warranty would come with the product. When the freezer part didn't work the Chillicothe store worked against us to not be able to replace the defective appliance and instead accept to have the appliance repaired under warranty. Had we known this up front we would not have made the purchase and subsequently feel like we have played and hand of three card monty with a shell game specialist. The word fraud comes to mind.

July 8 2015. Lowe's Brooklyn NY I ordered a bbq over the phone. I spoke with representative who asked if I wanted grill assembled. I said. "Yes that I would like it assembled." (Assembly is free) No brainer. He said I would get a phone call in 24 hours with scheduled delivery, which I did. The delivery was scheduled for the hours of 1 pm and 3 pm. The day of delivery, at about 4:15 I called because the grill had not been delivered during the scheduled hours. (No phone call from anyone.) I was on hold with customer service for 20 minutes only to be told the driver had called out sick so they would not be able to deliver the grill. They apologized and I replied "things happen," although I thought they should have contacted me not me having to contact them to find this out.

I contacted Lowe's Call Center for assistance with replacing my water heater. It is a 40-gallon heater that was installed in the 1990's. The Call Center Rep was helpful and walked me through the process. She asked for the height of the current heater, I was not positive but knew it was no taller than five feet. She gave me three prices to choose from. I choose the middle. She got my address and preferred dates, the following week. We then transferred to the checkout where I paid over the phone and we were done. I got a call from the local Lowe's Installation Department on my answering machine. The message stated they have my order and will be contacting the plumber, Reliable Plumbing, to set up the install. Then the caller, never identified herself, stated there will be some extra charges that she wanted to talk to me about.

In May of 2015, I ordered a custom interior door from Lowe's with a single glass panel. Overall the quality was not great, there were wood burn marks from the tools, there was areas where the routing was not quite straight, not terrible, but not awesome. Fast forward to July. I was only able to purchase a single door at the time, but I needed two. I went to order the same door and it was discontinued!!! The salesmen said, "meh, sometimes it happens and there is nothing we can do". Baloney. You could have told me this model was being discontinued. His solution, spend another 250 bucks on a door that matches exactly OR live with the one which does not match. I am very disappointed, in the quality and the service!

Poor customer service Lowe's Katy Texas. Waited for forty five minutes at the cabinet counter for help which I never received. Finally left and went to Home Depot.

I placed a order for a microwave in the store with a sales rep. This was on June 26, 2015. The microwave was a Samsung 1.9cf. The order was placed online. The item was not available in store or for delivery. I had to place it for parcel delivery only meaning it would ship to my house via UPS or FedEx. Well here's where the problem started - the sales rep forgot to put insurance on the item so I went back to my Moreno Valley Ca. Lowe's. I misplaced my receipt so I went to customer service to retrieve a duplicate receipt, 40 minutes have gone by without them being able to find this receipt in their system. I spoke to Manager Mike and asked what would happen if I could not locate this receipt, he stated nonchalant that I would lose my money if I wanted a refund. I stated to him "Really you are ** me," to say the least so I went home to locate the receipt and to my satisfaction I found it. Thank you.

I try to not be critical but, it seems lately everything I buy at Lowe's does not fit or do what it claims. The lumber quality is terrible. At times getting help is a challenge. Not sure if Home Depot is any better, but I think I will drive the extra miles to find out.

My order was confirmed days prior to anyone notifying me of the installation date for my new Marble counter tops. I did not order Marble, and nothing was installed. They called the wrong person. I had the Quartz I chose installed later that week. I received a call that same day, from Lowe's representative the day of installation, asking if I was pleased with the work done. To this person's surprise, I told him the job was not complete, and missing a piece of back splash and one piece of back splash was not secured. Though they were here for hours measuring weeks prior. He said, he would get right back to me, and he did not call back.

Two white men installed the actual wood flooring and well, no problem with the actual floor boards. The problem was with everything else, starting with the trim. The trim along the floor was not mitered well so all the corners do not meet neatly. They also did not take the time to shave the other end that is supposed to butt up against the wall so there is an half inch gap and it looks stupid. I had to fill it in with a lot of putty. In the closet they left holes where they for whatever reason did not bother to lay trim down. I had to stuff the holes with paper towels and I will putty over that. The trim on one side does not really touch the wall or floor. It's like floating yet nailed into the wall. There is a small gap there. They work with this pink putty (Why pink? I have no idea as it is very visible on white trim) and it looked like a kid that went finger painting. I'm talking really messy.

We ordered flooring, cabinets and appliances from Lowe's. The install for the flooring was not finished on the day it was supposed to. It took 3 different days and 3 different crews to finish a install that we were told would be done all at once. The person who came out and measured did not take into account a large room where the floor was not level. So when it came time to install the floor it could not be done. So after the floor was level the installer used a concrete grinder on parts of the floor covering our house in a film of concrete dust. It took me 4 hours to completely clean the dust from every surface in to house. It got all over a new finished wall that made it look terrible.

Lowe's corporation highest level of customer service escalation is a department called Executive Support. If you call and ask for the CEO - all calls are diverted here. The associates in their executive support department are limitedly empowered (they push all problems back down to the store you complained to for approvals) and they don't follow up with senior management on ongoing trends occurring in the various store locations. In other words, they don't enforce accountability and instead are just glorified secretaries following up the local stores on your complaint.

Bought the water heater in 2012 at Lowe's with a 5 year extra protection warranty. August 2014 we do not have hot water. Found out it's the gas valve. Called Lowe's customer support. This is where the nightmare begins. Took almost two week for the parts to arrived after the store intervened with my dilemma. June 2015 no hot water again. Found out it's the gas valve again. Had to deal with Lowe's again. Made too many phone calls, speak with different people found out that some calls/conversation/issues were not recorded in the system. Was told parts will be arrived in 2 days. Waiting patiently. Never came.

I purchased a Samsung washer in 2012 from Lowe's. I also purchased the extended warranty from Lowe's. After having the washer a little over a year the top of the machine started to rust. The rust is all around the top of the machine and has ruined very good clothes. Samsung will not cover the machine and Lowe's will not unless the damage is due to mechanical problems. I think it is related to mechanical as the amount of condensation is incredible. In my 40 years of doing laundry I have never seen anything like it. Lowe's repair person accused me of using wrong detergent. When I showed him the HE detergent he said we must have water too hot.

We bought a Patio Set from Lowes in Jacksonville, Fl. We loved the set and it was very sturdy and strong - we thought. This past year, I went out to sit down by the pool and the tempered glass was shattered and laying on the cool deck. We have had the set for about 10 years give or take a couple. I noticed in the reviews that another person had the same experience. Now we have 6 chairs and a lounge chair with no table. Oh well, live and learn.

What a joke this business is. They don't seem to care about the many online customer complaints - bottom line, profits are their ONLY concern. Bought flooring recently that was obviously damaged on the pallet. Was told to take it home and try it and if it was still defective (huh) bring it back. Then trying to install it it was apparent that the quality of the product was so poor, a proper installation could not be done (and I have remodeled and built many homes).

On June 8, 2015, my gas company red tagged my old range top and cut off gas due to leaking gas. I went to Lowe's and purchased a new range top in a rush for time since I was without a stove. I paid Lowe's contractor to install. It is now June 26th and the installation is not complete.

This was a bad experience all the way around. After shopping prices, I selected Lowe's because of the huge 72 your installation sign they had hanging. Did it happen? No. It took 3 days for the installer to come measure. Then another week to do the install. The men who came were horrible. Nailing down the tack strips they hit and marred fresh painted baseboards with the hammer. Not once, but 28 times around a room 14x16. 28! And the sheetrock 3 times. Then... they didn't stretch it tight. It was laid and tucked, but not kicked. Irony is, the installers company name was Carpet Kickers. The carpet is so loose it can be picked up in one area, and you can form a roll scuffing your feet across it. What did Lowe's do to correct this??? NOTHING. I have had to hire another company to fix it.

My refrigerator went out in the middle of the night on Sunday June 21st 2015. Monday morning I had to go to work and first thing I did when I got off work was pick out a refrigerator and I went to Lowe's. When I finally did find an employee to help me, it was a lady sitting at a desk eating and talking to what sounded like a friend on the phone and it sounded like they were talking about what happened on a soap operas they watch. I asked her if she was on break, she said no but she did work in that department and she would try to get somebody. After several minutes of waiting a guy came over and asked "What cha need"? What cha need? Really? How polite.

Lowe's hired contractors installed a new roof, gutters and windows (which required some structural work). The roof looks lovely. The fascia board underneath what they installed was rotted at the corners and the chimney had black cement sloppily placed on half of it. Customer service was responsive and had copper placed over it instead, although it still does not look correct. The windows are lovely from the inside. The problem is the outside. The height was changed which involves siding. They said they would "match the color as best they can". The color is good enough. It's a completely different style shingle. And it looks like it was done by a layperson with no expertise. Very sloppy. Hoping Lowe's is receptive to remedying this issue ASAP. Overall, each contractor knows they will be in and out, never will see you again and only cares about the specific job they were hired to do.

I filled form for estimate for fence install. Missed call, returned call tried 5 times. Never got another call back. First project for new house. Since Lowe's doesn't want my business, I will be going to Home Depot.

I purchased a mower from the Lowes in Cypress, Texas 3 months ago. It is a Toro mower and I paid about $1,000.00 for it. I was mowing the grass, got off the mower to run into the house, came back out and the mower would not start. My husband looked at it and said he thought it was the solenoid. My neighbor, who has experience with engines as well, also looked at it and said the same thing. We took it to Lowes to be repaired under warranty. Lowes, in turn, sent it out to a 3rd party. We received a call today from Lowes stating that the mower was ready for pick up. They told us that there would be $175 charge and that the problem was the battery. My husband and my neighbor both said that there was nothing wrong with the battery. Even if there was something wrong with the battery, the mower is only 3 months old. Why wouldn't it be covered under the warranty? What is the point in having a warranty if they won't stand behind it? I feel ripped off.

Ordered an LG refrigerator for our new home on May 21, 2015 online. Received a call from delivery company that night stating they were delivering the next day. Next day no refrigerator, called delivery company. They said Lowe's had cancelled it. Call Lowe's and was passed around a couple of times till someone told me they didn't even have it in stock. Proceeded to tell me it would be there June 1. That came and went. June 6th was the next date, came and went. Here we are a month later June 23 and still no refrigerator.

Purchased my LG washer and dryer in June 2015. Very satisfied with the product and sales department. The delivery was a disaster! The delivery folks removed my old dryer, then proceeded to unhook the washer. He broke my handle on the hot water side, and then told me I would have to call a plumber. He had no tools. He borrowed mine. He said he would come back the next day, that was two weeks ago. He has never called or been back. I did have to call a plumber at a cost another $145.00 to me. This plumber fixed the faucet, and removed the washer. He then installed my new dryer and new washer. Too bad this plumber does not work for Lowe's. Love the product... but the service was worse than terrible.

My dishwasher hit the dust without warning about a month ago. I needed a new one fast. I did research online to determine which one I wanted and then checked the Lowe's site for availability. When I got to Lowe's they did not have one in stock. I was told it would take 2-4 weeks to get it in. Not an option. I chose another, same story, 2-4 weeks. I kept picking out the next closest acceptable and kept getting the same line. I finally made it to one that was in stock, Bosch SHX4ATF5UC/21. I definitely would not recommend this dishwasher to anyone that cooks. If you only have plates and a few glasses or cups it might be good. But it will not accommodate pots and pans and pitchers, jars etc. The tines are ridiculously close together. I have ironstone dinnerware and it doesn't fit into each slot. I have to leave at least one empty between each plate.

We purchased a Whirlpool washer and Dryer on May 26th 2015 and were told that earliest delivery will be June 10th. I kept my day free for the delivery and took time off from work. One day before the scheduled delivery I got a call that they cannot delivery it on June 10th. I was extremely angry and told them to cancel the order. They suddenly they said they will deliver it. It was delivered on June 10th.

Weed eater - I bought the 3 year extended protection plan and after 2 years it would not stay running so I took it in and they charged me 59 dollars for a spark plug and cleaning the carb. The plan said that normal wear and tear and parts and labor were included in the warranty plan. So I filed a complaint with service advantage and am still waiting to see what happens, it's like they don't bother to read their own contracts and paperwork!

I purchased a GE dishwasher Model #gdf520pgdww on May 24, 2015. First the most aggravating thing about the dishwasher is that it is 3 inches shorter than our Frigidaire. Loading normal dinner plates and other large bowls, and salad plates is impossible unless you only have a very few to load. Therefore you must run the dishwasher more often because it will not hold as much because it is shorter. Then salesperson forgot to add the tax. Then she said it would be installed the next day. On May 27 we had to make an extra 25 miles trip to Lowe's, Owensboro, KY for her to redo the paperwork. We also cancelled the installation because she still did not know when it would be installed after first telling us it would be installed the next day. Lowe's misrepresented the product and the installation.

I have never painted cabinets before and so I took a cabinet door to Lowe's paint department and asked them what to do. A salesgirl got the paint "expert". He told me with Valspar paint and primer I did not need to sand but just start painting. I bought the foam cabinet rollers he recommended. I took down two cabinet doors and painted them with primer. The coverage was terrible. I waited 24 hours and primed them again. Coverage was spotty but better. The next day I painted the doors. Two days later I was concerned because they were wet.

Emblem Privacy Fencing From Lowe's. My Lowe's Vinyl Fence Install Experience. :0( Though I wrote into Lowe's customer service over 72 hours ago and 20 days ago initially I have not yet heard any satisfactory response. Unfortunately when it seemed as when it could not get any more difficult it did. What I hoped would be a GREAT new $5500 fence experience has become MOST painful. My install was quoted as taking two days and they say it was completed 23 days later (have not had chance to review work as a second home). Our install started off with no one showing up at scheduled time/day. It was only after we called did we get any response. The first day the installers arrived they were instructed to install fence starting in the middle of the yard rather than at the house. (Who does that??)

I bought a washer May 24, 3015. Upon bringing it home we realized it didn't fit comfortably in my laundry thus requiring us return it. My husband works out of town and I was unable to return it immediately but I managed to return it within 30 days to a different Lowe's location closer to my home. Needless to say the manager was extremely rude and unprofessional and refused to accept the washer simply because I had not bought it at his store. I clearly explained Lowe's return policy to him and he continued being rude and indicated it was at his discretion not to accept the return and basically told me to leave the store.

I bought a washer and purchased the extended warranty. It's been 3 weeks and they have came out 3 different times and now they say I have to wait another week for them to come back and replace the motor. I have been having to miss work to make sure we don't miss our appointment and all they could say is "sorry." They couldn't give me an idea when they think it will be fixed. They have replaced the clutch some sensors and now they are telling me it needs a new motor. I keep having to miss work and they refuse to replace my washer with a new one even though they have the power to do so. I have purchased other electronics and appliances with Best Buy and have never had this many problems.

On June 13, 2015 I purchased a lawnmower from Lowe's for $381.54 using my Mastercard/Debit Card. My account was IMMEDIATELY charged the $381.54. There was a problem with the lawnmower and I returned it on June 17, 2015 and received a Return Slip reflecting a credit for $381.54. The credit has not been posted to my Mastercard/Debit account. This is a debit account and the credit should have gone through IMMEDIATELY. They have not returned my funds.

My husband and I had the worst online/in store experience EVER! And that's saying something as we lived in the UK for 11 years. We ordered online for in store pickup and received an email stating that the item(s) were ready for collection. When we arrived to collect the order we had to wait for 40mins for a member of staff to then offer us the incorrect product! And after another lengthy search, they came back to advise that the product was not in stock!

I'll keep this brief: Sunday, a week ago, Lowe's delivered a refrigerator freezer that I'd bought the day before. I was surprised and pleased they were able to deliver so quickly--and on a Sunday to boot. Unfortunately, the deliverymen scraped the paint on my door frame and dented the freezer door. Worse, in moving the new unit into place (or as they removed the old unit), they put several one to two foot long shallow dents in my hardwood floor.

One month ago I went online to preview storm doors. I found one that was in stock. My husband went to the store with the specifications and he was told it was not in stock, the door needed to be ordered. He ordered the door. The installer measured. Today the door was installed. It was too big. The Lowe's Millwork Department ordered the wrong size. I called to straighten out the problem and was on hold 20 minutes. Customer Service could not get someone in Millwork to pick up. Then they could not find a manager. Then they could not get someone in Millwork to pick up. Then they could not find a manager. I hate these big box stores. Home Depot is no better. No Mom and Pops left because the big box has forced them out of business. The big box does not pay well so they have idiots working for them. Probably won't be able to get a storm door.

It was supposed to be a quick install. 60' of rail fencing parallel to the road in our front yard. It's turned into a nightmare and Lowe's doesn't seem to care. I hired Lowe's to install the fence. They sent out a real nice guy to do the estimate and write up the contract. A few weeks later, we received the call from Addessi Fencing who would be doing the actual installation. The fence was installed yesterday and half of it has to be ripped out. I met with the nice estimator guy and he agreed that it's got to be redone. He apologized and he'll have Addessi Fencing contact me to schedule the replacement. Don't know when they're going to call. Don't know if they're going to repair the lawn that's going to be destroyed from ripping out the posts filled with cement and stone. Don't know who they're sending out this time, but they will have to start all over again and we're at their mercy.

DO NOT TRUST % FREE CREDIT! I made a purchase last March for a custom blind order. We had problems with the installation so it was not completed in the time that was stated. Also the wrong blinds were recommended for our needs. We opened and used the Lowe's credit card for the interest free promotion and somehow conveniently every payment was received accept for the final pay off payment. So they charged interest on the whole entire purchase for hundreds of dollars saying that they never received the payment and there was nothing they could do. I find it deplorable that they use this practice to scam people.

Even though the warranty states that power surges is covered from the date of purchase, when time came to submit a claim for food loss from a power surge, apparently, the storms in my area that knocked out the power to my home and all electrical appliances, this is not considered a power surge outage. This was "an act of god" and therefore, this is not covered. Need to implicate this in their epp contract, to better define what they consider a power surge is.

This was our first time purchasing an appliance from Lowe's (usually buy from Home Depot) and from the very start there were issues. We went to Lowe's to buy a top of the line Samsung refrigerator because they had a 20% off coupon and would match Home Depot's price.... and for an item that was costing a few thousand dollars, 20% off was great. I went to pay it in full but the salesman and the service counter both said opening a Lowe's credit card would allow me to pay it off with no interest in a few months. First mistake. When the bill came, it charged interest... After several phone calls, they took the interest charge off and let me pay it in full.... So stupid as that's what I wanted to do in the first place but now had to go through all that hassle.

Purchased 2 washer 1 dryer and 1 wash basin and the delivery was scheduled between 1:30 to 3:30 and delivered 1 washer and 1 dryer and 1 wash basin. Since I was preoccupied with another issue, he got the paperwork signed. Called the store and spoke with ** (store manager) and scheduled another delivery. Specifically asked for 1 hr notice to reach the building as I was not living in the property. Delivery guy called at 12:00 pm and gave me only 15 min window as he was scheduled for something else at 12:30.

Purchased the extended warranty on the fridge and may have been the saving grace to getting a new fridge but sure doesn't feel that way. The LG started having issues. Ice maker stopped working, loud grinding noises from the fridge motor. Handle was cracking. We put a request in for service to get the Ice Maker fixed, upon the request we waited over a month before going into the store direct. We waited over an hour in the store to get the answer that LG's warranties were not being honored in our area.

Our Bruce hardwood floors started turning from red oak to a very dark brown in a year and a half. I complained to Lowe's, they wrote to Bruce and Bruce said to tell the customer that it was "Patina" when the product was just turning blackish. Lowe's installation manager didn't care a bit & said the guarantee was for a year. After 5 complaints the store manager sent a rep out to look at the floors. They agreed the floor had changed color in one room and not in another room with the same light and exposure. They said they would get back to me. After 3 months there is no response from Bruce or Lowe's. Bruce's floors have a 25-year warranty but IT DOES NOT COVER DISCOLORATION. Do NOT buy Bruce floors or have Lowe's install them.

I went to Lowe's to purchase a new toilet and pedestal sink. After walking up and down aisles I realized that they had a grand total of 2 pedestal sinks on display. WHAT? Finally pick one (tough choice) and then I have to wait forever for someone to show up in the department. I purchase the toilet and sink, and she tells me that the sink has to be ordered and they will call when it is in. That's fine. They call a few days later to tell me the sink is in. I had told the girl at the store that I wanted to have Lowe's install it. She never told me that you had to pay in advance and sign a contract. So when I call to have it installed I find out that I have to go back to the store. Cannot do it online, cannot do it on the phone. **. So I hired a plumber on my own to do the installation.

Before, an installation team showed up to install my new Lowe's oven, microwave and cook top. But, when I ordered a new washer and dryer from Lowe's, the delivery driver showed up without hoses for the washer, or vent or 240V cable for the dryer, or owners manuals for the washer or the dryer. The deliverers could not complete the installation. I called the Lowe's store and they said "we can't help you with that! Check porch.com!" Really? Well, I did, and that turned out to be another $120 for an independent installer. This is just unacceptable. This should have been covered at the time of purchase, in the store, and it was not. Had I known that Lowe's would not be accountable for the installation, then I would have gone shopping elsewhere.

Website descriptions and photos are inaccurate in many cases. Received the wrong items on 2 orders in a row. Customer Service's answer? "TAKE IT BACK TO THE STORE." Even the manufacturer agreed that the website was inaccurate.

You people cry about everything. Some Lowe's suck and some are better. People at the store tell you and promise you a time as to when something will be there and it's the delivery guys job to do that and then when they call you, you freak out. They deliver from farthest to closest last. Do you call UPS or FedEx when you order something? I doubt it. You get your ** when you get it and are just fine. If you work most of the week then schedule your ** to be delivered on a day you're off. A ** fridge and washer or dryer isn't the end of the world. Have some damn sense.

I bought a shower door from Lowe's Home Center (1450 Lumber Lane, Winston-Salem, NC 27127) on 03/04/2015 and also paid for installation. The installer came out on 04/13/2015 to install the shower door and found out several parts were missing from the product. I wasn't informed about missing parts at the time I purchased the product. One of the sales representative ** try to charge me for missing parts which was unacceptable. They eventually accept responsibility and ordered the missing parts.

When I purchased my new home, I bought my refrigerator, stove, washer, dryer, better fans, better toilets, dishwasher and white vinyl fencing. (Purchases were made within a 6 month period of time.) The washing machine needed service at first. Today, you have to be a scientist to wash clothing and linens, etc. Clothes were making into a weird circle and very tight across the inside of the machine. It also makes lots of noises, on & on. 2 service calls on that. The service man was very pleasant and said that I was loading my washer "incorrectly" and that was causing the problem. I also was putting in too much Tide for that HE machine. Finally fixed.

I have shopped at the Hornell Lowe's many of times. But the last few times I have been in there I do not like the way employees and management are with each other in an unprofessional way. I have witnessed different things in there and I will not return to Lowe's again. It is very upsetting that the install office is a hang out.

Worst experience ever buying a refrigerator. First, their on-line computer system had problems so I had to order over the phone. I never got an email confirmation even though I requested it. Then, I was charged for a free ice maker and I had to spend a lot time getting that off my credit card. Then, a week later, they lost my PO so the refrig was never shipped to the local store from a warehouse until I called to find out why no delivery date was set up and everyone at Lowe's kept telling me there was nothing they could do because Lowe's is so big and the warehouse supplies 1800 stores and so on. I called another Lowe's and found the same refrigerator in stock but Lowe's cannot swap appliances with other stores. Absolutely no customer service. Very disappointed. Now they are telling me could be another week.

Purchase a fence in May 2014. Lowe's charges me the incorrect amount. Once Lowe's realize their mistake ** the Project Specialist called threatening me indicating if I did not pay additional monies Lowe's was going to drop my materials off and keep going. Well one year later the fence is falling down and Lowe's keeps giving me the run around about fixing the fence which was not even one year old. In my opinion Lowe's is pissed because they charge me the incorrect amount, so now they are retaliating against me for their mistake.

They informed me that I cannot use my Lowe's credit card for a birthday gift, I have no balance on my Lowe's credit card so I went to Home Depot and got a gift card for my daughter and had no problem with. Very, very dissatisfied with Lowe's.

Finally my Frigidaire problems have been resolved. New handle and Hinge have been installed. It took some time but Lowes did stand behind the warranty. Why did this take so long and such a fight had to be mounted to get what should have been standard Customer Service? Wish I knew. I did learn something. Always be sure that the item you are looking at is the item you will receive.

Had a roof installed (this September will be 2 years) and still not complete. First, they came to do the job and it was awful, uneven sides, left debris in my driveway (nails etc and I have a little dog BIG NO NO) so they came out again to fix, and brought their kids and left them playing in my driveway (other dog is a 90 lb Australian Shepherd who is very protective!). The manager came out and looked at the job and told us it would be taken care of... Never got a call from the manager, never apologized etc....

I was approached by a Lowe's manager or maybe just one of the many small minded employees. I don't know who he thought I was but he told me to leave the store, and I have Cerebral palsy. He even went as far as to threaten me physically. I am sending someone to get his name for me so I can get him fired. Also I am filing a lawsuit.

We ordered paneling and it took 3 weeks for us to get it. The driver showed up by himself no help so my son 11 years old and myself who is disabled helped him. They were suppose to show up in the afternoons, showed up at 7:20 am so with my son helping he was late for school and then they were a short and told me that they would deliver at a week later in the morning. When I call because they're not here they then tell me it will be in the afternoon. I am so disappointed. When I call and talked to someone they are like "we are busy." I was then treated like this is all my fault.

I hired Lowe's to install a 6 foot fence on my property for security reasons. They sent an inexperienced wood fence installer that placed posts in the ground at the frost line level to save on labor rather than placing post 2 feet into the ground as described by the estimator who came out to provide the estimate. I believe that by cutting the posts short, the installer has compromised the structural integrity of the fence and not followed the agreements intent for proper support.

Ordered kitchen cabinets 01/02/15 with delivery date of 02/22/15. They arrived as scheduled but the installer advised he could not install for 10 days? When installer arrived he looked at space and cabinet layout and said "This will not work." Just 2 of the many problems were corner cabinets that could not be opened fully and drawers that could not be opened after handles installed. Five plus reorders and several more new orders to get items constantly discovered as forgotten and now May 18th and was just told it will be at least June 5th before the last cabinet will arrive to be installed as well as crown molding and base molding can't be completed. This is just the tip of this iceberg of installation and product problems encountered during my whole house remodel. Gun Barrel City, Texas.

I purchased washer and dryer in store. The salesperson said it would come on Wednesday. Then Wednesday came with no one informing me that they won't be showing up. I made a phone call and was told Thursday, so I took the day off. I've been waiting all day on Thursday, no one called, no one came. I called them, they said let them check then call me back. Well, that was a lie! My wife was upset and called them again. She was transferred through four people, all of them were very rude, no one said sorry. They acted like they had no idea.

When I purchased a New Washing Machine from Lowe's in 2011, I was convinced, against my better judgment, that I had to have their Extended Warranty. If they could not fix it they would replace it. I have since learned that if it sounds too good to be true it is not true at a very costly lesson to myself. Starting in September 2014 I began reporting the Washer was staining my clothes to such a degree that I have had to throw away expensive Sheet Sets and Clothes, which they made sure I knew they would not cover the cost of no matter how many times they had to come back for the same problem. Each time they came, I was told it was either not the machine or they fixed it.

On this date, I have cancelled my long standing Lowe's credit card and do not plan to ever use them again. Their response to my questions have gone unanswered. Maybe it is because I cannot be understood by the Lowe's accounting personnel in New Delhi India! What a way to provide service...

Ordered flooring to be put in our downstairs of our home. Paid over $2,000.00 for flooring. Installers came out only to find out after they told us that the floor in the sitting room was not level. They would have to drill to fix the problem (looked fine to us)... Then they had to also take the cement up at the front door. So we were told if we take up the flooring that was already on our floor it would save us a lot of money, which we did. We took it up ourselves. So before the installers do ANYTHING they call their office to let them know what needs to be done, then their office calls us. So they called us to let us know that it would be an EXTRA $1,500.00!!!! So I was kinda of floored! At one point in the conversation the lady said to me "so you want the installers to LEAVE." So my point is after taking up our flooring furniture is all misplaced, they kinda of have you by the BALLS! So I PAID!