Lowe's Home Improvement Reviews

As a result, we have been bounced between Lowe's corporate and our local Lowes store for over 6 months to try to resolve the billing issue. Upon receiving an update the last week of May that everything should be in order within 1-2 billing cycles, we received yet another bill with thousands of dollars of interest and fees, not to mention the negative impact on our credit. Lowes has not addressed our issue with any urgency or consideration for our situation. I would NEVER recommend them for any major projects or services as a result. Please do your own research and make an informed decision so that you don't have to deal with the big business that doesn't care about their individual customers.

We had to fire them and rehire our own contractor to fix absolutely everything they did because most of it was done incorrectly and we would have had major problems down the line if we left their work the way they did it. (Just an example is they were going to charge us $10k minimum for joist work in our kitchen. Our contractor did it for $2300 and did it right.) I am so overly frustrated with this company after 6 months of being without a kitchen and delay after delay due to their unbelievable amount of errors they continue to make and all the wasted money we have spent with them.

We've waited months for them to re-order cabinets that came broken or missing, just to finally get them and have them ordered wrong a 2nd time. We've waited months for our granite install, only to have them not show up or show up with the granite fabricated incorrectly. I asked them to return some charges that we had to have re-done by our contractor because their contractor did it wrong and had to be torn out and done over and they refuse to refund us and some of the refund was for work that their contractor didn't even complete. I just want to warn anyone even considering ordering anything from them or having them do any type of work on your house to avoid them like the plague! I will never do business with them again, EVER!

I followed up on July 13, 2016 and spoke with a manager named Dustin at the Gadsden, AL store and explained the situation to him. He said he would research and return my call. He did not. I called the Hartselle, AL store and the man I spoke with had no earthly idea what I was talking about. On July 14, 2016 I called the Gadsden, AL store twice and left messages for Dustin the manager to call me back and still nothing. It's one thing to not have an item for sale but I do not appreciate being lied to and ignored. I came to Lowe's with every intent of making a sizeable purchase but was treated like an idiot. If I ran my business in such a fashion I would be out of business in a few months. I will no longer shop at Lowe's.

I have called them 3 times now. They tell me it is outside of the 30 day return policy. You got to be kidding me. I spend $2200 and they think that they are simply going to come and fix the parts. Make me wait until they come for a service call, determine what parts they need and find them and then come back and install them! They must think I am an idiot. Anything less of them taking this appliance back and giving me a new one is UNACCEPTABLE! Anything less of this and I will start shopping at HOME DEPOT exclusively. I have advice for other consumers. Lowe's has terrible customer service. I have toilets and other things I need to buy. I will take my business to HOME DEPOT.

Various Lowe's representatives have visited my home more that 14 times since the initial installation. The windows have been measured at least 6 times and I have met with four different Lowe's contractors. I have had to fight to rectify an installation that left my home exposed to outdoor elements, animals and debris by windows that were too small. I have had to educate myself on window engineering and building science. The weep holes that were caulked over on installation could potentially compromise the structural integrity of my home. I have taken days off from work, rearrange my schedule to have windows evaluated more time than necessary and spent countless hours calling and emailing about my installation. Oh, let's not forget I had to remove a squirrel by hand from an incorrectly sized and poorly installed window. Bottom line I went to Lowe's and paid for a service that was not delivered.

Makes me wonder if there is ever an engine issue if that too will be non-covered. Mower is under a year old. In favor of the warranty they have a form that will rebate cash for a percent of what you pay for mower blades at Lowe's. Simply be advised that a mower warranty from Lowe's is not going to assure you. Do not have yearly ongoing high maintenance costs on the mower.

For the record, I was not looking for a free handout -- but a fifty-fifty split would have been decent. The fan is a Harbor Breeze product, which is a Lowe's-owned company, I started with their customer service, they kicked me back to the local Lowe's, and then I called the 800 number. They all seem to agree that losing all of my business forever is better than replacing a fan that obviously has issues. All parties agreed it was a "manufacturing" issue, but since Lowe's is the manufacturer, somewhere along the line, they could have taken more responsibility.

This is not the first time that I have been disappointed with Lowe's. I ordered a vanity for my bathroom and they sent it damaged. It was obviously a floor model, and the fork truck damaged the bottom in two places, and it was covered in a black gritty dirt that was disgusting. That is one of the many stories. So definitely not the first time I was disappointed, but it will be the last.

The sales people would not have that information. I wrestled with the problem and finally figured I had nothing to lose going to Lowe's to discuss the problem. I did so, and was given a full credit on the machines. I had once again done research, and hoped this time it was going to turn out better. I ordered a Bosch 500 series compact stacked washer and dryer. Within a couple of weeks the GE set was out and the Bosch set in, and my laundry is now washing, rinsing, AND spinning perfectly load after load - large, small, mixed, heavy, sheets - everything!

Lowe's customer service was above and beyond what I would have expected. The most I hoped for was a partial refund (though the machines had been used for less than 40 loads of laundry - many test loads!). I am so impressed! Not only was Lowe's customer service and sales staff great, the installers (both times) and delivery and service were outstanding. Polite, helpful, careful, and efficient service all around. Oh, yes, the Bosch is great. I purchased the GE because it sounded very similar (and I have many GE appliances I am very happy with), and the Bosch only sells condensation dryers. I was a little nervous about making that change, but I needn't have worried. It is more energy efficient and does a wonderful job, maybe even a bit more gentle than vented dryers. Thank you Lowe's and Bosch! I guess you know where I'll be doing my appliance and household hardware shopping from now on.

When I did not hear back from them for another month, I went back to the store and Ellen acted as if she did not remember me, until I showed her that she had given me her email address. They said that I would have to bring in a piece of the extra carpet so that they could send it to Shaw Industries, the manufacturer, for testing. After several more weeks, I called again and was told that someone would get back to me that day. That was a month ago. Today, I went back to the store and confronted Ellen. She told me that they got the report back from Shaw Industries and that they found no problem with the carpet. And Ellen said that there was nothing that Lowe's would do either. They recommended that I buy a different vacuum cleaner. I use a Shark-Lift Away Deluxe.

My issue is that I use the same vacuum on my carpets in the rooms that were not replaced and do not have this problem, and those carpets are 30 years old! I guess that it really is true when you hear "They don't make them like they used to." It is obvious that Lowe's does not care about "Customer Satisfaction" at all. I will probably never go back to the Columbia store (or any other Lowe's for that matter). I think that Lowe's should list their logo as "Let the buyer beware" or take on P.T. Barnum's slogan "There's a sucker born every minute".

At that point I decided to visit the store and cancel my order since I was able to get my refrigerator at a competitor for cheaper and quicker. Was very surprised when I went to customer service and the employees were using their cell phones to contact customers??? Why couldn't they have done that for me. Poor customer service and management at the Lowe's on Route 1 in Princeton Nj. Store # 1185.

The Pergo molding came with a 1/4" metal C-channel. The channel in the T molding is also 1/4". However, the flooring is about twice as thick. So, the channel is not correct, or the T is not correct. After a discussion with the flooring personnel and the store manager, and looking through a package they had in stock, the only solution offered was to use some of the cardboard packaging under the C-channel. I'm not going to go into technical details of why that won't work, but my flooring installer had a good laugh.

I expressed my interest in never visiting Lowe's again to the store manager. He nodded his head and just said ok a few times. NO OFFER TO MAKE THINGS RIGHT. I was decent and bit my lip throughout the process, but I'm done being quiet about this now. I will warn as many as possible. This happened at the Kentwood, MI location: 3330 28th Street South East. It happened 6/17/2016 around 10 AM. ** was the flooring clerk. She was nice, but that isn't enough. The store manager should have stepped in and solved the problem.

Delivery day came and I took a 1/2 day off of work to ensure I would be there to see them install my appliances. My delivery time was from 2 pm to 6 pm. I waited until 6:30 to call and find out where my appliances are and was told that my payment was once again declined!! Lowe's processes payments the day of delivery and if you have any security measures on your cards, you will not be getting anything that day. No one called me to tell me this or even to tell me that nothing is coming to my home.

Today is now Thursday and I was scheduled for delivery on Tuesday and still no appliances. Lowe's dispatch can't accept my payment because of a "system issue" and can't process cards at this time. I was told this was my fault because my bank provides me with a spending limit on my card to prevent fraud. AMAZING! I still have no date set and am currently waiting on someone from Lowe's to call me and take my payment. I will never make this mistake again. Finished with Lowe's!

Final, the delivery date came, and it turned out to be a disaster. We have the old appliance that we have paid for the haul away service. To avoid any difficult, we disconnected it, and moved it out from the slot, put it on a small wood table. We thought it will make the delivery guy's job easy: all he need to do it pick it up and put into the truck. Not the case! The guy claimed the old appliance was close to the granite top, he might hit it. Then he claimed he might drop the appliance to the wood floor and damage the floor (If he is this incapable, how he gets the job to be a delivery guy?) My husband said, "OK, I will move it down to the floor away from the countertop for you." So he did it. While my husband was moving the old appliance down, the delivery guy just went out and drive his truck away!! What kind of delivery service is that?! This will be our final purchase with Lowe's.

Called the manager back. We asked if they intended to take our order, he said he'd be glad to but that it would be the wrong thing (We had recently purchased a countertop that came in with the incorrect edge. The associate who took THAT order neglected to tell us he ordered the wrong thing.). He said that WE ordered the wrong one before and he'd be happy to get that for us again. WE did make the mistake, though we also did not attempt to return the faulty countertop. He finally got an order form after about 45 minutes. Said the company was closed for the weekend, this was on a Friday and he would get us a quote "next week" when they once again opened. I wondered how he knew the company's hours if Lowe's supposedly no longer did business with them. The manager never attempted to fax the company asking for a quote. That was Friday, June 10. It is Wednesday, June 15 and I have not heard back from the Stow store.

I placed a call to Corporate on June 13, Monday. I was told by Will, the CSR, that he would file my complaint and someone would get back to me within 24 hours. Still have not heard back from Corporate either. It is clear that Lowe's does not want our business. I have told my contractor (we are working on a large home remodel and had intended to give Lowe's our business, but that's not happening now), told our painter who purchases paint for his business from Lowe's (he said he will no longer go back there after this experience so I can say he no longer purchases from Lowe's), have informed friends and business colleagues. This is deplorable customer service.

The side story is that we went to Lowe's in Brimfield Ohio on Saturday, June 11 early in the morning. We were able to get a quote for our countertop (the correct one, from the same company that the Stow manager said Lowe's no longer does business with, and further that that particular company did not work on the weekends which turns out to be a lie). We had our quote, early Saturday morning, and it took the associate in Brimfield less than 5 minutes to get the quote by fax. The Stow store associate and manager are NOT aware that I have this quote. Yet they have not been able to deliver on their promise to get me a quote as early as possible on Monday (June 13) nor has Corporate Lowe's been able to deliver on their promise to call me "within 24 hours" to discuss this issue.

I suspect I am incorrect in thinking that Lowe's actually places any importance on customer service, yet am writing so that you are aware of what is going on in the Lowe's store in Stow Ohio, as well as at the Corporate level where neglect seems to be the order of the day. I would be very interested to know what Lowe's intends to do to earn my trust and business back.

By month 12, Lowe's home advantage tech swaps out motherboard altogether. Now, not wanting to completely freak out. Figure being nationwide company they would make things right. Not only did my previous washer run for 10 solid years, why would I need to purchase a 5 year plan? Not 2 weeks goes by and I find myself needing ANOTHER service call with Lowe's home advantage, they refused to warranty their workmanship. I was told, "sucks to be you." 17 months. My washer will sometimes start but mostly not. I have few issues and warn all consumers. Keep away from Samsung front loader smart washers, keep away from shoddy inexperienced so called techs, and just stay clear of Lowe's period. The washer plain stinks. Fills your entire home with horrible smell unless you want to keep door open at all times, and ruins your clothing the few times you get to use it. It's a huge over priced hunk of junk.

Their Lowe's home advantage supervisors will lie to you, they do not follow up on workmanship. Lowe's themselves straight out tells you they will help you. Set the phone on desk. Then walk away. I had to use a second phone to call on another line. This time tells me, sucks to be you, this is why I purchased a 5 year plan! So, is this how they really make money at Lowe's?! I have never been so disgusted in a purchase in my life! $900. On sale you would think you could use this machine at least 12 consecutive months!! Appalling.

Consumers. Beware! Then I am told that by my 2nd service call they would had replaced the entire machine. But according to them. I never had a service call. I am beyond disgust. Now knowing my business is far from appreciated I need to find $300 minimum to use my washer machine again. Way to go. Lowe's. BBB has never heard of your home appliance department and Samsung considers us consumers to be the little fish in the sea. If anybody wanting open class action I be happy to participate.

At this point I hate Lowe's. The salespeople need to be trained. How can I fix this? I am mad and disappointed. And on top of that I gave out at the very end and had to go back to purchase a small amount to finish. They didn't have a quart. So they sold me a quart and tried to match it but when I opened it, it was gray. When returning a extra brush and purchasing the quart I didn't get my original receipt.

I called Lowe's customer service and explained how I was upset that my order was not ready when I went in, as my email stated and the employee ** was the most awful employee there. I have never been treated like that at any establishment. I think the employees need to be better trained there. I will never be going back to this Lowe's.

Got a call from a dispute lady who was looking for facts. She promised I'll receive a call within 24 hours. This in fact happened and a service manager called me and listened to my complaint, then briefed me on the way forward that the contracted company should contact me the same day to let me know when they can be here. He mentioned the permit was not ready. (4 weeks after the order was placed!!!) The contracted company called me the second day and gave me an installation date two and a half weeks later, putting the blame on the permit processing time (by the city of Plano). Answering my question on when the permit was submitted, she said Monday this week!!!

So basically, this Lowe's company, books the order, order the material. After the material arrives, then they start looking for contractor. Once they have one, the contractor applies for a permit. Once, the permit is in hand, then they schedule delivery and installation. Lowe's need definitely to implement some basic project management principles for planning and using milestones. Do I recommend this Lowe's to my friends: DEFINITELY NOT. Why did we order from Lowe's? Because of the 18 months interest-free financing and because I've had their credit card since 12 or 13 years.

UPDATED ON 06/28/2016: This is related to my previous complaint listed below regarding an 8 ft high wooden fence material and installation as well as an electric gate, in addition to a metal fence installation to separate the pool area. Total of around 16K. After a lot of trouble trying to know when the installation service is going to happen and calling Lowe's multiple times, the installation contractor Triple C stopped answering my calls. Perhaps they never answer their phone at all. I felt as we need to beg to get the services started and completed. Finally we got the installation crew yesterday (almost 7 weeks after placing the order). They completed the removal of the old fence and started placing the new metal poles.

It showed up that Triple C, the Lowe's contractor don't self-perform but gives the work to subcontractors. The crew that came was totally under-dimensioned; basically it was the owner – lead, and two workers. They did long work hours yesterday and they have not shown up today yet!!! In addition, the same crew brought the electric gate motor and all fittings and asked for a safe place to store them!! Then I asked about who's going to connect the motor and the subcontractor stated it's not his job. Lowe's stated it's not their responsibility either!!! I have not started checking the quality, which seems to be mediocre. Just as a little start, the poles are not installed at the same height!! I'll be meeting a manager at Lowe's later today but my advice to all of you is to NEVER BUY ANY SERVICE PROJECT FROM LOWE'S BECAUSE:

The Lowe's people don't know what they're selling. The Lowe's people do not understand contracts and contents and milestones. The Lowe's people do not respect commitments. The whole chain of Lowe's contracting is missing basic elements. What are the inclusions and exclusions? What are the milestones and start and completion dates, etc. I suspect we'll have major quality issues. All promises were given to have all install done in 2 days. I cannot see this happening. Actually, I could foresee when the order was placed that this could not be accomplished in two days. The total project value is already billed to the card!!!

There was another shortly before my first complaint. This one lowes lack of communication skills. I had purchased a lawn scarifier for store pick in a week. Well week later on the day that lowes website and in the confirmation email said it would be ready, I go in to pick it up (the guy at the counter that help me was awesome). Find out when they pull it up in the computer not only is it not in the store, but Lowes web salespeople didn't even have any in stock and that they would have any until august and it was April. They should put "out of stock" on their website or called me or notified via text or email. Instead they waited till I was in the store ready to pick it up. But the guy at counter at he cared enough to give me my money back right away.

Now for the past 7 months they have first said, "yes it is our fencing", and "we will replace it", "we found the receipt the first time we sold it to you." Then they said, "no we won't replace it." Then they said "if the company that sold the fencing to us provides you the replacement fencing, we will take the old crap out we sold you and put in the new." Then they said "it's not our fencing." Then they said "we sent this to our legal department and they will get back to you in 24 hours."

2 months later, no return calls, then I got a high up the chain jerk involved who said "yes, we will replace it, but we need to find some good fencing so that this does not happen again." And all during this, I have had to continue to call these douchebags because they would not call me back and avoided all of my calls; all the while, these douchebags knowing that I am treating for cancer and they could care less! Finally, after 7-months of dealing with the douchebag Lowe's Scum, they told me to go pound sand. They were doing nothing unless I could come up with a receipt, something they refused to give me. What a bunch of scumbags. What goes around, comes around, you douchebags!

Lowe's blamed it on the vendor, vendor denies claim completely. Lowe's actually beat Menards on price for these (a first for me) so I bit. Looks like I'll stick with Menards where I've been a customer since 1992. I always wondered why my Lowes was always empty. Kinda liked not waiting to check out... and now realize there is a reason for this. They should be ashamed of themselves for sticking it to the customer when they are such a large profitable organization.

have a lot more happy customers and more sales.

So, the 'manager' says that's what we got (banged up item). No other choice. I said "You just told me your inventory says you have 6 in stock." She tells me, "We have lots of theft here so you can't use the inventory listing." I told her I expressly went there today for the item, believing it was in stock, not damaged, and to get the 10% military discount - could she get one elsewhere? So she tells me other local stores have them and I could go there. I guess her expectation was their inventory was better than theirs And I could drive all over. I asked for a rain check but was told policy is to not give rain checks so I said: "Can you get one from another store?" So my expectation was get one shipped to that store and I could waste my time and come back.

Eventually, she ordered one to be shipped to my house with no shipping charge (which I think might be a special on shipping anyway, so nothing special was done). All the while some old guy clerk was telling me I was ungrateful as he had looked so hard to find the banged up item. I asked him to stop and he wouldn't so eventually as he muttered something under his breath I told him he was an **. Finally he left still running his mouth. The manager had the opportunity to tell him to go away but apparently her behavior encouraged his actions and his comments were OK and appropriate. The manager could offer no hint when I might get the item. As I walked to an other part of the store, another clerk produced another item with an undamaged package which I got. Now about 30 minutes had gone by. So that was that.

I went to 4 or 5 other locations in the store including outside to plants, back inside and outside again. All the time, a very robust, bouncer looking fellow, an aproned Lowe's employee followed me and my wife all through the store, outside, back in and finally out to the parking lot. I guess I was considered a thief. I called Lowe's central customer service and the lady here was very nice and took the info about my story. A while later I got a call from a manager at Lowe's only it was the wrong Lowe's! What a surprise. I explicitly told the lady where I had shopped but I think what happened was my home zip defaults to a different Lowe's from where I shopped. Apparently she had not listened to me.

Eventually a guy from the Lowe's in question called and was not much more useful than the store people. He would not say I was accused of being a potential thief or that I was a threat to the store but implied that I could have been followed for one of those reasons (he said 'loss prevention'). I told him if the manager wanted to accuse me of being a thief she should have told me, or if I were a threat, she should have called the police. I guess they just like being sneaky. So once again, minimum wage employees doing a minimum job, a holiday morning manager, managing to piss off a customer trying to give Lowe's money and being obnoxiously nonchalant about the whole thing, and Lowe's customer service not even listening to what store I had been at.

I don't like online inventory says in-stock and not being there, manager telling me the inventory says 6 in stock was inventory is non-usable, clerks standing around while shelf is empty, waiting for 20-25 minutes while clerks look for product, clerk telling me I should appreciate him doing his job, manager telling me item with lithium batteries with damaged packaging is OK to buy, even though the package notes to not take the item, being trailed in the store like I was a criminal, manager not having the integrity to face me with her accusation and implying I was a threat or thief, useless conversations with other (I guess managers) who make excuses and will not commit to a clear response to my concerns.

Lowe's promises the world and delivers nothing then acts like they were totally unaware of the problems. There have been gross misrepresentations and outright lies told to me by the salesman. The store manager will not even come out of his office to speak with customers including myself. I have filed a complaint with the AG's office and am contacting Lowe's corporate to force them to either correct the deficiencies or refund a portion of my money. So if you value your money and sanity please steer clear of Lowe's for any remodeling project that is unless you want to get screwed.

I called the customer service number for Lowe's after my phone call from the Lowe's guy this morning and my first phone call I was on hold for 10 minutes before being disconnected by the customer service person. The gentleman said he apologized if I was on the phone but that he couldn't hear me and hung up. I called back, was on hold again for about 6 minutes and again, disconnected without speaking to anyone. Now, I am so frustrated I certainly don't want to waste any more time trying to call customer service and I'm so frustrated that I want to cancel my order and cut my losses as the customer service is so extremely terrible. I would absolutely NOT recommend ordering appliances from Lowe's!! Buy at your local appliance store to hopefully avoid the large corporate mess!!

The treatment we have received during this project is in no way acceptable. We paid in full prior to any work being done. It has taken 6 months to complete a small kitchen job but on top of that the communication has been horrible nonexistent since January and no final walk thru with Lowe's as of April 12, 2016. You would have taken some action on us if we had not paid for the work you did. It is only fair that we are compensated for the inconvenience and treatment we received in the amount of $2,500. Below is a summary:

This has been such an ordeal. We don't have every date because it has been so crazy. Lowe's gave us an artistic drawing of our kitchen on Sept. 19, 2015. We entered into a contract with Lowe's for our kitchen renovation on Sept. 30, 2015. We have paid in full over $13,500 which includes cabinets, counter tops, and appliances. We initially was given an estimated finish time of January 1st. We had cabinets sitting in our family room from October 5, 2015 to November 11, 2015 when we had preconstruction conference. The initial general contractor was no longer on project after this and we could get no one from Lowe's to call back for approx. a month afterwards.

Messages were left for both ** and **. My husband (Rick) had to go to the store to get someone to return my phone calls. We also eventually got William and Reliable Modeling as contractors. There was no communication with Lowe's until December. Reliable Modeling had to get a permit to do project which should have been done previously. After they installed the cabinets, it was discovered the measurements taken by initial contractor was incorrect. We had to wait on Lazy Susan and end cabinet to be reordered. We were not given enough door handles. We finally got them around last week of January and all were placed but the sink pull.

Last communication in January 2016 ** said she would have final walk-thru arranged. Saturday, March 26, (night before Easter Sunday), I opened cabinet and it came off the hinge. I caught it before it hit the counter top and my husband drilled another screw to put it back up. My husband (Rick) called William on April 5 to let him know about the cabinet. William said he would get the walk-thru scheduled. Walk thru with general contractor completed on April 12, 2016. Lowe's did not attend.

Then the problem with the refrigerators. The new refrigerator is taken apart in the backyard then his measurements are made and he tells my wife that the old refrigerator will not come through the kitchen door without taking the door facing apart. She tells him that we put the refrigerator in after the door was complete. He of course tells her she is mistaken and they will not move it out. He also tells her that the new refrigerator will not go through the door without removing the door facing. He then tells her we have plenty of money why don't we buy a bigger house. By then my wife was a mess dealing with "The talker" So my wife ask him if he would at least bring the refrigerator in the house instead of leaving it in the backyard and leave the other one plugged in so we would at least have a running refrigerator. Then she calls me and explains what's going on so I go home.

If "the talker" had any common sense, all that had to be done is open the doors on the old refrigerator and work it through the door just like we did when we put it in. It took me and my wife all of about 10 minutes to get the old one out and the new one in and the water hooked up on the new one. Even though according to "The Talker" the new one would not go through the opening unless it was torn out. Then I called Lowe's to have someone put the new refrigerator back together. Guess who shows up an hour or so later? "The Talker" and the worker are back so I ask them why they didn't exchange the two refrigerators and of course it was the talker who responded and said she told them to leave it where it was. Never said another word to me or my wife while they put it back together, no apology, no goodbye, just left.

I'm not talking about the worker - he did speak to my wife and moved the old one to the garage by himself and put the door back on the laundry room. The talker was probably wise not to say anything else to me. I was already pissed, him pretty much calling my wife a liar. I also have no doubt he told his boss he was told to leave it, he just left out the rest of the story.

Today, May 16, 2016 I went to get a load of materials concrete. I just needed the forklift guy to give me a lift of concrete and I would load the truck 35 count of 80lbs concrete. As soon as I ordered it the cashier asked one of the workers to load the concrete with the forklift. He said "sure I have to cut some wood first then I will load you."

Now, I'm at the front waiting for the guy to cut the wood. I can see him clearly working extremely hard, and while I'm watching 3 other workers standing there doing nothing. Now 25 minutes goes by and I finally said something to John, the guy that blew me off on the tax free weekend, which he avoids me like I have a disease, because when I come in they know I'm ordering a big order! Says "oh ok" and just looks at me like I'm an idiot. I decide to cancel my order and start heading down to customer service to get a refund and run into the assistant Manager which makes 1 call down to the building department and now everyone wants to help!

The guy that is cutting the wood ends up leaving what he was doing, to help me. Now, John walks by me, and I just laid into him verbally about how he is lazy and avoids me, because he knows when I show up he hides. Just like the Hispanic guy that gets the carts he hides like a rat being chased by a cat. If they did not help me with the concrete I was going to Home Depot where they jump when you order stock. I am so tired of the customer service that Lowe's gives its valuable customers. Just a few bad apples spoil the bunch! How very true is that saying.

On 4/28/2016, we phoned the store to check on the delivery. They didn't know about a 4/29 delivery, they still had 5/13. We went to the store again. Another assistant manager explained that the LG range was being shipped from Korea and would arrive in the Lowe's warehouse on 5/13 - it would take until 5/18 to get it in the store. We weren't happy, but they took 50% off to compensate for our inconvenience. On 5/12, we got a call that the delivery date was pushed to 6/8/2016! We called LG but they don't talk to Lowe's customers. We called Lowe's corporate customer service. They called LG and were told the manufacturer in Korea hadn't been able to deliver, but scheduled a June delivery so Lowe's would have it by 6/8/2016.

I understand that it's the manufacturer in Korea that's holding things up. They're making LG look bad and that makes Lowe's look bad. But that's their problem, not ours!!! Lowe's needs to stand up for us. Lowe's has leverage with LG that we don't. Why won't they use it to help us? LG has leverage with the Korean manufacturer. We don't. Why won't LG help us? Where's the champion that stands up and says "The buck stops here!"? (Probably home enjoying a hot meal from their range before they head out to Sears to look at the Kenmore appliances.)

Now I am going to have to reorder the mower and make another trip to the store. Lowe's is the only place around that carries the mower I want so I am forced to let a company treat me like a number just because they have the product I want. Lowe's, This is SORRY customer service. The service in your stores is horrible and has been horrible for the past 5 or so years. While standing in the store I was chatting with one of their cashiers, she told me she worked there for (I think it was 10 years) a long time. She said almost every customer she talks with speaks about how bad Lowe's service has become. I guess she is in a position to really know.

Lowe's customer service absolutely no help. I asked about the no lemon policy. Gave me some run around about it not being covered under my Warranty because they had to come out multiple times within a 30 day period and each time they would have to install parts each time for it to be valid. So They were more than willing to take my money for this service plan but refuse to honor it. So my advice to anyone purchasing anything from Lowe's home improvement is to make sure you tell them absolutely no when they try to sell you a warranty because they will not cover it.

So, I started talking to the store and come to find out that she had called the store in my area. If she had listened in the beginning she would have heard me tell her the store number. Some of the agents seemed to pull it up with no problem and others acted like they couldn't find it for anything. So that same night, Wednesday, I called right back and got another agent and asked for a supervisor. I guess, she was helpful. She actually called the store in Jensen beach, FL where the item was ordered. Come to find out they never shipped the item but certainly didn't mind charging me. So she and I had a lengthy discussion. Told her how many times I had called and all the trouble this had been all because somebody didn't do their job. I had made 5 or more calls and was on the phone forever each time. So she told me they were going to take the shipping charge off, whoopie, it was only a few dollars anyway, and expedite the order.

Well two days later and I still don't have the item and I am sure they have an acct with UPS and certainly won't lose that few dollars in shipping. The store in FL called me and of all the nerve the guy basically told me he wasn't making excuses but... almost that it was my fault, that I should have got the store number from the call center and called them myself, cut out the middle man. I was furious. I asked him what would be any different. Well he couldn't think of any reason except, "it just would." Said something about it got in with the internet orders. I told him that wasn't my fault, but theirs. And if I came in they would give me 10% something. Duh, check the number you just called dude, I don't live in FL. WHAT A MESS!

Paid and a week and a half later called in as the credit had not shown up. I had her info and thought it would be no problem. She flat out lied and said that she did not say this!!! I have never been so disgusted with a company as I am now. She said she would speak to her manager and came back and said she would do it. Put me on hold again and when she came back she said she couldn't and it was a misunderstanding! The 20% was put under a code for a sale that had ended. I had no knowledge of this. I thought they were being nice and trying to keep my business. I have now been lied to twice by someone who represents this company in a managerial role. This shows horrible integrity from a company that we should be able to trust. I WILL NEVER SHOP HERE AGAIN nor will my friends or family as my faith in this company has been destroyed.

I informed her I've already been charged in full so there's nothing else to charge me. She informed me their new order system doesn't work like that. After some back & forth and confirming with Synchrony Bank that I had indeed already been charged the store was convinced to deliver the windows and work out the order issue later. Windows were installed and (so far) I'm happy with the windows and the installation job, however Lowe's proceeded to try at least 3 more times to add charges of $5196 on my card and each time it was verified with Lowe's, Synchrony and myself on the phone that I had already been charged in full. The charges were of course rejected because it put me over my credit limit. Now I'm concerned with whether or not this affected my credit rating (as we're now up to over $20,000 in bogus charge attempts) and has the installation company been paid or am I going to find a lien on my property down the road.

I finally sent an email to the CEO and got dumped to the "Executive Customer Service Team". All they did for me was get the order stopped so that I no longer got hit with charge attempts. They also said they would have Synchrony Bank send me a letter confirming what I was charged, what I've already paid and what my balance is. Really? I guess I won't get that information on the monthly statement that I receive?! I asked for something in writing confirming the additional failed charge attempts were invalid so that if it did hit my credit report I have evidence to get it cleared as a bogus charge. I also asked for confirmation that the installation company had been paid. Considering that I was repeatedly harassed over the failed charge attempts and had 13 calls from Lowe's in a 6 day period (and that doesn't include my calls to them), I don't think this is too much to ask for.

That's all I want and we can consider the issue closed and I'll consider shopping at Lowe's again in the future. They refused both and promptly sent me an email telling me they were done talking to me about it. So on March 31st I filed a consumer complaint with the North Carolina Attorney General's office because I take my credit rating very seriously and will not tolerate having it fouled up by someone else's incompetence. And the fun continued... When the windows were delivered the installers discovered there was a tear in one of the screens. They told me they would take care of getting a new screen ordered and would be back in 1 to 2 weeks to 'pop it in'. Two weeks went by, no screen. The installation company told me they'd have to check with Lowe's and call me back. No response. Two more attempts to contact the installation company, Odds & Ends out of Harrisburg, NC, went straight to voicemail. No response either time.

I then sent an email to the Lowe's salesman. No response. Called Lowe's customer service, got pushed to the installation group. I was told they'd check on it and get back with me. No response. Finally called and asked to speak to a manager, he'll call me back. A customer service rep ended up calling me back to let me know the screen was never ordered (even though I was assured it was ordered back on March 24th). Now they'll expedite the order and gave me basically the same timeframe I was originally given (when it wasn't being expedited). Apparently these folks think I'm incredibly stupid.

I hope I am wrong but with having such a hard time getting a response about the replacement screen from two different companies, I can't help but wonder if it was retaliation for me filing the AG complaint. Perhaps it's simply a case of "We have our money so you can piss off now". Either way, extremely disappointing after spending that much of my hard-earned money. I had other choices but I chose Lowe's because I thought they were a good company who cared about their customers. Apparently I'm wrong. I'm sending additional documentation to the Attorney General today as I still expect to get the statements I asked for. That's all I want and I won't stop until I get it.

They said we could either get Lowe's back out to re-figure the cost or we could just let them do it for the cost of lunch. Of course we didn't want to delay this project any longer since our whole house was in disarray so we agreed to buy them lunch. They insisted on meeting my husband at the agreed place and they put in their own order. Not surprisingly, lunch on us cost over $25 for them. Then to top it all off they actually broke one of our original tiles they were cutting to make it look right. This was over two weeks ago and we are still waiting on Lowe's to contact us about the broken baseboards, hole in the wall and broken tile. Never, Never, Never again will I use Lowe's installation on anything. The name of the installation company was Midwestern Installation. What a rip-off.

April 7 came and went. No fridge. No call again. I called Lowe's and was told they meant to call and tell me was backdated to April 9 to arrive at store then would take up to seven days to be delivered. I explained again dissatisfaction as this brings my order to a month to arrive and the loaner is not acceptable as a replacement to have to deal with for an additional two weeks. They offered a similar loaner to the one purchased and would take the first loaner away. A second beat up fridge came but at least doors would open.

Date for new delivery on new fridge came and went. No call AGAIN. I again called Lowe's and was told the fridge had a delivery to arrive at store April 19. April 19 came and went. No call. No fridge. I called again. Was told would be now April 26 to arrive at store and then up to seven days to arrive at my home. Lowe's had my money. I don't have my fridge and no one seems to care. I also sent emails along with calls and have all these promised dates in writing.

If he doesn't follow up and communicate about the order, I am sure the people under him don't care either. This is a leader? So I have an associate page the person who entered the order. He is an assistant manager. He doesn't respond to the pages and the associate says he is probably out to lunch. They will have him call me. I am still waiting for that call. He had never called and spoke to me or communicated any problem with the order. I asked the associate to check on the order and they say the date was moved back to the 25th. Over a month from the original order. They also said it doesn't necessarily mean the door will be here, the system was just changed because the person would have to act on it because it didn't arrive on time. Why don't they follow up and let me know what's going on? Why are they so disrespectful? Should I just cancel the order? Cut my losses and shop someplace else?

Throughout the process I have called and emailed their customer care in an attempt to get someone to follow up and get me my door. They need to rename it to customer don't care. Then it will match my expectations. Their resolution in each of the emails is to reach out to a member of senior management and have them contact me within 24 hours. It has never happened in any of my contacts with customer care. I asked 2 people in the store for name and contact information for the next level of management. I have a name but no contact information. I reached out to customer care one last time and asked them for the contact information. They refuse to provide it saying they are going to escalate up to the store manager level.

Avoid this store like the plague and avoid this frustration. They took my money and have disrespected me for over a month now with no definitive end in sight. Basic, simple follow ups would have gone far. Much too late now to resolve this amicably. Fire the whole lot of them and give the customers what they deserve – good customer service, good communication, common respect and appreciation for my spending my hard earned money in your store. Without customers you are nothing. You will be going forward without me as a customer, and hopefully everyone I can reach telling how horrible my experience has been and continues to be.

Next was the delivery day and was set up and time frame to deliver. Time window came and gone and another call to store to see what is going on, I was told they could not fit on the truck and not delivering. Gee thanks for calling! So finally after next day delivery, they came and delivered. Installers came and found damage to screen, noted damage and notified Lowe's store. Call back in January and told they have to be ordered. Go back in February and nobody knows anything. So after I literally went off in the middle of the store and got the store manager's attention. Ordered again and finally got call to come and replace. Set date and time for today and guess what? Nothing again. No call. Nothing. Nightmare from hell.

Then today, I stopped at the Lowe's on Skibo. I do not know why. I should have already went to Tractor Supply, but I picked up 4 bottles of Ortho, that was on sale, another big green sign. There were multiple colors, and I picked up three different colors types, but again, they wanted $33.00 not $24.00 for the product and the person at the register did not want to do anything, but maintain the register would be correct. I am on my way to Tractor Supply and not going to waste my gas going to Lowe's.

He was just as confused as we were. We were told now ONE item was "missing" and the other two would be delivered. THEN, in the SAME PHONE CALL, they "found the item" and all items will be delivered today. WHAT IS GOING ON?!? Gets better. We receive ANOTHER CALL stating one of the items is nowhere in the warehouse. I wish this was a joke, it's not. My husband, aggravated at this point, who wouldn't be, told them to deliver what they had. We were told by 2:30 our delivery would be here. Well, it's 3:00 and no sign of a delivery. Needless to say, we are never, ever, ever shopping at Lowe's again. Home Depot it is. For such a large company, they REALLY need to get it together! My husband and I BOTH took time off of work to be here for the delivery and days after for the installation. Extremely disappointed and absolutely unacceptable!

I ended up canceling the remaining half of the order. The last order I received a call to schedule delivery which I did for the next evening. When nobody showed up, I called to be told they had the delivery scheduled 2 days later in their system. Then this morning, I receive another call trying to schedule delivery of the canceled items. What a mess!!

He looked at me and stated that he was "sorry to inconvenience" me but that I needed to come back to the store after 1 p.m. and deal with the employee who had originally taken the order. I informed him that coming back after 1 p.m. did not suit me and that is why I was there at 10:00 a.m. I became very upset that I could not pay for my purchase and get my carpet ordered for install. I told the employee to forget it. I would go somewhere else where I could get good customer and left the Staunton Virginia Lowe's Store. I have dealt with this store for years and have recently noticed a horrible decline in customer service.

When you go into the store and they won't give you service or take your money then it is "TIME TO MOVE ON." I will NEVER shop in Lowe's again. When I tried to call and speak with the manager about the incident that too was a joke. I kept getting put on hold and then the operator or someone... Perhaps the manager just hung up on me.

Lowe's is saying all kinds of things may be why, specifically because we installed it ourselves and they suggest the floor wasn't level, and it isn't good in mobiles/park models. (That isn't what we were initially told.) It is only between two cupboards and our whole mobile was leveled prior to. The floor is solid. That is a cop out and they won't do anything. Less than three years for a flooring to last as it started last year. Unacceptable. If you bought at Costco they would at least stand behind the product and make the manufacturer compensate you. Not Lowes, just simply not interested. Please help spread the word - the manufacturer's warranty means nothing unless you get Lowe's to install the product. Lowe's will wimp right out and not even offer to get help from the manufacturer. Buyer Beware!

I will NEVER go to any Lowe's Improvement store again unless I have no choice. I get better treatment from good old country folk in the smaller improvement stores. They may cost a little more, but that beats the treatment I get at any Lowe's Improvement store. Let alone the only customers getting all the "attention" were ** folk. I regretfully spent $70.00 there today.

There were several contractors involved but the first ones who had employed those men had been called within weeks of every time they came out to "fix" the problems. The Lowe's inspectors even came several times and told us they recommend being at home every time they came and said things like, "I'm not supposed to point things out, but this is wrong too."

To make a long story short(er), they came out about 4 times to correct the fence and failed every time. Now, we asked for a different installer (which was recommended to us by the Lowe's inspector(s)). We contacted Lowe's again to see what the holdup was at the end of December. Just the other day, at the end of March, they said they were coming to repair what they saw to be incorrect... 36 out of 51 posts. The owner of the "new" contract company came to inspect everything and after changing his story, said he could fix it by only addressing that 288 ft worth of fence. He informed us that he knew the first contract company and didn't want to "step on their toes," and asked if we were willing to give them another shot. We said, "No, we're sorry but we gave them many chances."

The young men who came out were super nice guys and they said, "Sir, we really feel bad about what they are doing to you." He said that he was going to be doing more damage than good and asked me not to tell them. He said it for fear of losing his job. I knew that that isn't legally possible and told my wife what he said. I asked the guy what he recommended and he said, "Call Lowe's and don't give up, and I will tell my boss that you don't want this 'patch work.' I agree that I shouldn't get a refurbished fence, 1 year after paying in full."

Their immediate boss told the owner, and the owner called my wife and said that we were the type of people that wouldn't stop until we got our way, called her a liar, and asked why it was that she was always the one to talk and not her husband. My wife was broken about this at work the other day and begged them to give us our money back and take the fence down. They said it wasn't an option. They offered to close the warranty on the fence as "AS-IS" and give us part of the money. We calculated 7 dollars per square ft of install, and the price of materials to just over 5900 dollars, and we asked for 6500 and be done with it.

They told us yesterday that it was escalated and 3200 dollars and AS-IS was their offer and will not offer anything else. That would barely cover the cost of someone removing the concrete. We now have until Monday to decide what to do. Would a lawsuit be possible against these people? Would it be worth it if we won or should we take the giant loss? We can't sleep because of this. Btw, this fence is EXTREMELY crooked. Some posts have zero concrete and can be lifted entirely out of the ground with ease. There is also MANY things that I have left out. I could write a novel with it all. Please help us someone. This is so wrong.

The communication between customer service and the installers who visited our home were incomplete and they were NOT aware of the standard install of the dishwasher or cooktop items. The follow up from Lowe's customer service (Lake in the Hills, IL) via voice mail was that LOWE'S does not do the work we've requested. We made another call to Lowe's the following day only to be told again that LOWE'S will not help us with any installation of our purchased appliances at LOWE'S.

About 2 months ago, I requested a copy of a receipt for the bathroom cabinets and fixtures, which I need for a legal matter. Until now, I still do not have that receipt. I had to make more than half a dozen calls, tried emailing, waited to have my calls returned and often did not receive those call-backs, and finally, I was told that I should "appreciate everything Lowe's has done for me." That last statement was sickening to hear and left me astounded by its rudeness and complacency.

When I eventually spoke to the assistant store manager, he gave a halfhearted apology and attempted to give me 10% off my next purchase. No thanks. After I pay off my fence, I'll close my Lowe's credit card and won't be purchasing there again. My mom always told me that Lowe's had terrible customer service and that's why she uses Home Depot. Lesson learned. I'll stick with Home Depot from now on.

Within a week - in November - the machine would not work - it gave an Error message and would not function. In December another repair person came. He said the machine needed a new motherboard and some other part but might work till parts came. It didn't. Error message and non functioning dishwasher again. In January 2016 parts came for the repair scheduled for March 4. We were notified by Lowe's in early February that Bosch had classified machine as a lemon and we're going to exchange it.

It is now mid March. NO replacement dishwasher. We've had a run around from at least 5 different Lowe's "managers" and "assistant managers" who now want to take out the non functioning dishwasher while they attempt to deal with Bosch for replacement... which means if their history is any indication - a hole in my kitchen for another year - if I'm lucky! What a nightmare. I wish I had never left Sears, never left Whirlpool products and wished I had functioning dishwasher! I would not recommend this dishwasher or going through Lowe's. PS: We did buy the extended warranty.

Copied Lowe's -- headquarters. What a great experience. They have a time requirement to get to customers and routine follow-up... They should be models of good customer service (attention to detail, listening, follow-up, problem solving skills, executives involved, etc.). As opposed to the manufacturing company -- Weber -- no real skills, much confusion, not concerned about safety, etc. I'm fairly critical about 'vendors' -- just wanted to throw Lowe's a big Kudo! They deserve your business... IMHO. (btw-- no affiliation with them, at all.)

I guess I will believe they will show up when and if they ever do. My brand new washer I purchased because the previous washer was a front load and it smelled moldy and I understand now that this is normal for a front loading washer no matter how often you clean it... But now I have a four-month-old washer that smells like mold. It might have been okay if they would have shown up for the first appointment but they didn't and I guess it's expecting too much that new appliances would work or last or that service would be provided. Garbage! Total garbage, 3 appliances all less than a year old and they require service for total failure to perform the task they were purchased for…

The people that work for the "Lowe's Customer Service" are NOT customer service oriented people and extremely inefficient and that is a VERY nice comment with regard to the service I have NOT received. I have 6 major appliances in my home and I have had on average two service calls a week for the last six months. This is OVER THE TOP ridiculous that Samsung, General Electric, Maytag, and Whirlpool are all junk! Purchased from Lowe's, Home Depot and Rosner's and the service people for all these appliances are extremely busy!!! I am looking for one company that makes a decent appliance, any appliance!!! Lowe's cannot handle the after the purchase service.

Another week passed by. No call whatsoever. I called them, was on hold for 45 minutes, no one answered. I had to contact Lowe's and I was told it would take another week due to parts being in back order. I complain and they said they were going to expedite the order which obviously never happened. Yesterday I got a call saying parts were ready and to expect a phone call to schedule repair, no call at all AGAIN. I called today. Now they are telling me parts aren't ready until MARCH 21? No one can give me an answer of why it's taking so long to repair my refrigerator. This is beyond frustration. I paid the extended warranty in case I needed it. Now that I need it, I'm receiving the worst customer care and service ever. Please fix my refrigerator. That's all I ask.

I called back and said that to dispose of the table I would have to find a car large enough to put it in, drive 20 to 30 mins to the dump and pay $40 to 'dispose of it', then drive home again and that was not acceptable. Her lovely response was "well can't you just take it out back and burn it?" WTH??? I explained that we actually live in the middle of a large city and that was not a viable idea and she then said that she would personally take this into her own hands and call me back the next day. It's been three days. I am now donating this table to the homeless and will never ever buy from your company again. You really don't need to contact me please. I have never written one of these before but honestly have never had such ** service before and do not wish to rehash it over.

Contractor did not show up for weeks at a time, did not complete many items on his project list, and resulted in us staying in a hotel for 9 nights. Now the engineered wood floors that they installed have "oxidized" and there is a rug/carpet mark in every room. We were told today that Lowe's will do nothing about this (it is normal) and that we should pick up all of our rugs and that the floors should even out with time -- not sure how much time. This will require us to rent a storage area for these items. They no longer sell the product that we purchased -- Bruce Flooring -- I am sure for a good reason. I have rehabbed 5 homes in the last 20 years and have never had worse service.

I asked to speak to the Supervisor who was Billy. He put me on a conference with Samsung and then told me it would be around 5 days for a replacement. I told him that was unacceptable since that was the only refrigerator I had and what did he want me to get coolers and store my food? His reply was "sometimes in these situations you need to do that" very sarcastically. Then he preceded to block the three way conversation with Samsung so they could not hear me on the phone. Last night I came home to a refrigerator now that had about $500.00 in spoiled food and a flood in my kitchen because the compressor completed died. Very disappointed with Lowe's flippant response and refusing to expedite the replacement. I was also warned to make sure they don't swap it out with a floor model.

It was very obvious where was the "error", it was included in a position of removing and reinstalling toilet bowl, which we have agreed with the contractor previously that it would not be touched. This "error" was covered by ** immediate manager, as well as store manager **. None of them would allow for a face to face meeting with the contractor and I was forced to request a refund of my estimate fee and to abound my project. The whole process smells with fraud and you should be worry when people cover their "errors" by refusing face to face explanation with an actual contractor or vendor. What could happened in actual completion of that project is anyone's guess but it could not be good.

I receive a call from the service provider that they received the part and that is when the second appointment was scheduled for a technician to come replace the pump. On the day the tech came, he called in the morning and said he would be there between 10:30 and 12. He shows up at 12:25 and is there for 15 minutes. He replaced the drain pump but didn't bother checking to see if the washer worked afterwards, and if he did, then he would have found out that it in fact did not work. Assuming that it was working, because that's what we do, we trust that with a big company (Lowe's) they would have service providers with technicians who know what they are doing and how to work on large appliances, I put a load of laundry in the washer and it starts and not even half way thru the cycle, I receive the same error code. Washer is not fixed.

I called the service provider and told them it's still not working after the drain pump was replaced. A third appointment is needed to have another tech come out the following week (first available appointment they had). I receive a call in the morning from the tech telling me he would be there between 1 and 2. I receive a call from him again at 1:20 and he tells me that he would be there in 20 minutes. 5 minutes later, no joke, he calls and tells me that he's at the house and no one is there. I let him know that I was down the street, 5 minutes away, he tells me he would call me back. I get home in the 5 minutes I told him, and he's gone. I try calling the phone number he was calling from and no answer. I called the service provider and let them know that he just left and they told me that he's already out of the area and that I would need to reschedule.

I contacted Lowe's customer care and told them I wanted a different service provider to come out. So they set up a fourth appointment with a different provider. Technician comes out and tells me that there's not power to the drain pump so they need to replace a wiring harness. Fifth appointment scheduled when the part came in a week later, tech replaces the wiring harness and the washer still does not work but at least he checks it before he leaves. He orders a separate wiring harness and another drain pump. Sixth appointment scheduled when the parts come in, another week later, and this tech has no clue. He has all the parts and I overhear him on the phone saying, "I have these parts and I don't know where they go". That was my first clue that I was still going to be without a washer.

He replaces the parts, or doesn't, I have no idea, and turns the washer on and it starts making a loud thumping sound. I asked him what the noise was and he tells me that it's because the washer had to "start up". I said that's never happened before. So he turns it off, waits a minute, turns it back on and the thumping stopped. He gave this look like he was impressed with himself for "fixing" the problem. Needless to say, the washer was not fixed. It stopped during another cycle of laundry I was trying to wash. I contacted the service provider and let them know it wasn't working. A seventh appointment was scheduled. Tech comes out and says the motherboard needs to be replaced, parts need to be ordered.

Another week later, parts come in and now we're scheduling the eighth appointment. Tech comes out and replaces the board. Washer doesn't work. So he tells me that they have replaced every part of the washer and that it can't be fixed. But after 4 days of not hearing from anyone, I call the service provider and they tell me that more parts were ordered. I ask them what is taking so long for a tech to figure out what the issue is and why it's not working and what the process was before they deemed it "un-fixable". They told me that I would have to have 3 service calls with parts being replaced. I let them know that I think I have exceeded that and they told me that after the parts come in and they are replaced and it still doesn't work, that's when they would consider it un-fixable and it would be up to Lowe's to provide a refund or to replace the washer with a new one.

Ninth appointment and the tech comes out with the new parts, replaces them and it still doesn't work. Again, the tech tells me that it can't be fixed. I contact the service provider after 2 days and they tell me that the lead technician requested to order "updated wires and and updated drain pump". Why am I being told one thing and something else is happening. It's either lack of communication or just no communication at all.

We are now 2 1/2 months without a working washer that I have only had for a year. Every single part in this washer has now been replaced and it still does not work, but Lowe's will not replace it. They denied for it to be replaced and the only reason they gave was because updated parts needed to be installed. Appointment number 10, the technician installs the "updated parts". Washer still does not work. I think it's safe to say now, they are just wasting money on all these parts. I have had 4 brand new drain pumps installed, 2 bottom wiring harnesses, 2 top wiring harnesses, a brand new motherboard. I'm not a "part" expert but I think we're looking at a total cost of more than I paid for the washer to begin with ($850.00).

I am beyond frustrated that it has taken so long for something to be done. It's really inconvenient to not have a working washer for 2 1/2 months, with a child, and to have to go to family's house to do laundry. The whole experience has not been good from the customer service to the service providers. If you are in the market for any new appliance, I would not consider Lowe's, even if it may be 50.00 cheaper. I would rather spend the extra money to have better customer service and a better experience. You can't replace time.

The repairman comes and we need a compressor and evaporator!! The value is very close to the full value of our refrigerator!! It gets better, they can't install for a week!! A week without a refrigerator, now I will lose what is left of my food. They offer a loaner, a used machine. I am fearful of infesting my home with bugs, they never call to follow up on offer. I have spoken with multiple managers, customer care specialists and the latest response is, "we will review and get back to you in three days!!" We have spent so much so money in Lowe's in the past few years and this is how we are left... Truly unbelievable in a time when we know so much about the importance of customer service.

Since the fence has been up, all of us have had major issues with all the dogs. In fact, one gap is so big, that a dog came into our backyard! The gate is an eyesore. I have repeatedly tried to get some kind of invoice or receipt detailing charges but to no avail. I have contacted Texas Turnkey to come back out and fix the errors. I am waiting on that now. When they come out (and I hope they do), I will continue the review. But, right now, I would strongly recommend that you not hire Lowe's to do any kind of work whatsoever! They contract out to cheap, inexperienced workers so as to maximize their profit, and you, the consumer are simply screwed. Hire private, local, established fence companies. I wish we would have!

When I called the Lowe's warranty department to complain, a supervisor stated they would not replace it, but she would kindly call the store and try to obtain a loaner washer until this is all resolved. The catch we would have to pick up and install which I cannot physically do. Also my point is the have repairs for this washer has reached three times it's value and I am going on 2 1/2 of no washer. I will never purchase a large appliance from Lowe's or a Whirlpool product again.

Our Lowe's of Show Low, Arizona window install story - we ordered Cascade 5000 Series window on 9/18/2015. These were strongly recommended by Kayde, a Lowe's window specialist. The Pella 350 window series told to avoid and that Pella has horrible customer support. We were born and raised in Iowa so this surprised us. That Cascade in comparison with the other windows (Pella 350 and Milgard Tuscany) had better UV protection and R value. We decided on Cascade windows and windows would arrive in 2 weeks.

November 2, 2015 - Cascade windows arrived much later than expected. 2 windows were known to have issues as they had note on them from Cascade. Cascade rep Tom was at our house day 1 because of this. He promised these 2 windows would be on reorder and arrive within 2 weeks. Later to find out that these windows wouldn't arrive until December. This made us question if Tom ordered windows when he said he did. Stucco was cut away from window areas and the housing paper was cut through in the process. 5 of the Cascade windows installed in our home were verified to have manufacture issues. Tom was no longer responding to our concerns on the quality of the windows we received. A total of 7 of the 19 windows were faulty.

Foam insulation was put in holes and wood blocks to install the windows. Our stucco repair guy (non Lowe's employee) saw this and said he would not warranty his work around the windows with install like this. He informed us where he is from it would not pass inspection. We questioned Lowe's and were told this was normal install methods and not to worry.

November 6, 2015 - Plastic was put on windows because of them being faulty and winter storms on the way. Work to repair Stucco on our entire house had to be delayed, which caused a 10% increase in quote costing us $2000.00. During the work process window crew stepped on our gas stub and did not inform us this accident. I had to call out a service guy to confirm no gas was leaking from the stub.

November 21, 2015 - Gave the ok to order the Pella 350 windows upgrade as we had no faith left in Cascade. Cascade had lied to us and at this point we were frustrated. We had been leaning towards Pella at the beginning of our window search but had been persuaded to go with Cascade. We should of went with our first instinct. Told Pella windows would arrive December 28, 2015.

November 24, 2015 - The installed cascade windows separated from our drywall 1/2 inch. Solution was to pull window back in and screw bottom sill in place until the new Pella windows arrived. Drywall damage was done from windows shifting. December 28 came and went - no windows. They were delayed and Lowe's was unaware why. I was informed by Lowe's manager Ryan that I had picked a bad time to order windows.

January 19, 2016 - Windows arrived at our home. January 20, 2016 - Work began again at our house. I was feeling hopeful. Pella windows had no manufacture issues. 3 windows are missing upper felt and have been ordered, very minor compared to Cascade issues. More stucco was cut back to be able to waterproof window and expose undamaged house felt paper. The Lowe's installers told us they would follow Pella window install instructions. This cost us an extra $500 on top of what stucco guy quoted, as they had to cut back 6 inches of stucco to properly seal window.

Flashing tape was installed as water barrier and the wood window framing was installed to make a tighter fit. The flashing tape was not sticking because of cold conditions so it was stapled on. Two of our windows have stone exterior so they had to be installed from the interior. They cut two of our stones to install the screens. Drywall and bullnose trim still need restored to original state. When breaking out more stucco there was interior drywall damage around windows. These still need restored. Pella windows had no manufacture issues. 3 windows are missing upper felt and have been ordered. I wonder if Lowe's will provide us these still as they have walked away.

January 29, 2016 - Our stucco contractor installed the stucco pop-outs around the window shortly after the windows were inserted. Extra costs because not done with whole house re-stucco. In the next day or two we received a rainstorm and Aaron was awakened in the middle of the night by the sound of dripping water. Aaron found that a window was leaking into our home. We also noticed water standing in the bottoms of the windows and condensation on the glass because they could not drain from the weep holes which led us to investigate further. Through our 15 minute internet research on Pella.com we were able to determine that, in fact, Lowe's had ordered the wrong windows for our application.

When we realized what had happened, Aaron reached out to Ryan and Glenn ** from Lowe's to inform them of what we had found. Aaron requested Ryan and Mike come to our home to look at our windows. During the visit Ryan seemed insistent that the store was right and we were wrong and attempted to explain to Aaron how weep holes are supposed to work. Ryan told us they would overnight a window from Lowe's to look at it and determine what was going on.

February 4, 2016 - After receiving the sample windows from Pella, Ryan and Glenn called Aaron. They offered to give us our entire window installation for free if we would just keep the windows we have. These windows are worthless to us as they aren't correct for our application. They would crack the new stucco and cause mold in our home. We don't feel this is an acceptable response to our issue and at this point we will have well over $6,000 in additional stucco costs due to Lowe's inability to get this project completed as planned and according to our timeline.

February 5, 2016 - After email to CEO, Aaron received a call from executive support. Support said they would look into our case and be back in touch Tuesday, February 9, 2016. We were hopeful that our situation would be made right. February 9,2016 - Received call from Lowe's Support. The only offer is to keep the incorrect windows for free. There wasn't even an offer to replace incorrect windows for the price we paid for this install.

February 10, 2016 - I called Pella support. I am impressed so far with Pella's customer service. I informed them of our current situation. They were not happy with what I had to say about our Lowe's experience so far. Pella will be making a service call to evaluate our situation, hopefully done within this next week. I am waiting to hear when they can schedule the on site visit. I really feel these Pella windows are far superior to the Cascade. I only hope to get this figured out. I would like to have windows we can enjoy and not have worry about mold growing in our walls. We shall see if we can get better service from Pella than we have from Lowe's.

Original Review: Feb. 4, 2016

So much for Lowe's "Price Match"...it isn't guaranteed at all. Per their own website they state: "We guarantee our everyday competitive prices. If you find a lower everyday price on an identical item at a local retail competitor, just bring us the competitor's current ad, and we'll beat their price by 10%. If a competitor is offering a percent off discount, we'll match the final net price the competitor is offering. Our price guarantee does not apply to installation labor, to the competitor's closeout, special order, discontinued, clearance, liquidation or to damaged items. Limited to reasonable quantities."

Nowhere in this does it say they have the right to say that they can turn it down if they are going to lose money on it. So don't even try...and if you aren't happy, their Supervisor in Customer Support will ever so politely tell you there is no one above him to help you. End of story. Well...sadly, Lowe's not only lost a valuable customer and Lowe's Card holder...they lost our trust.

The backsplash - the contractor that came to measure came on the completely wrong day - luckily my husband was home. When the backsplash was installed Lowe's had sold us trim pieces that would not fit with our backsplash. Since the contractor was there laying the backsplash, we had to call Lowe's, pick something out over the phone (far from ideal) that would fit and PAY for them to bring it to us (because obviously I'm not going to leave the contractor in my home alone). The end product - we found tiles of our backsplash that were cracked, some trim pieces are crooked, and there was grout everywhere that I spent literally hours cleaning.

The appliances - when shopping at Lowe's for appliances, we were told (and read the sign hanging up) that if we spent so much money on Samsung appliances, there was a rebate for a TV. When ordering the appliances that same day, we were told the rebate to mail in/submit online would print at the register. It did not. When inquired, it took an extra hour for them to figure out that the rebate didn't start until the following day (why were there signs up then?) They told us we would have to come back the next day to sort it out since that's when the rebate started.

We came back the next morning. They still couldn't figure it out. Eventually gave us the "value" of the tv on a Lowe's gift card. When appliances were delivered - they sent a weirdo and a kid from the garden department(?) They were very rough with our new appliances. Had to take the doors off the fridge to get it into the kitchen. They didn't put the doors back on correctly, they stripped a bolt trying to get them even (which they failed to ever do), our dishwasher had a huge dent in the cover that goes on the bottom. My husband messed with making the fridge doors even after they left. Come to find out, they didn't put the doors back on correctly. They also bent the cover that goes on the very top of the fridge...

Somewhere in there when the weirdo stripped the bolt, he asked for a rubber band as a "trick". To say the least, he didn't know what the heck he was doing. Also, the weirdo complained to us that he had to come after 5:00 (sorry, we work?!) and somewhere in there he said something along the lines of, "only idiots buy Samsung products"... Also had to ask Lowe's to come back out the following week because the doors still weren't even. I politely told asked them to send a different guy because the initial guy (weirdo) couldn't figure it out initially and I didn't want to waste his or my time. They sent the same guy out there, but this time with a manual (eye roll)... He assured us he would fix the problem. He didn't, he screwed it up more. Lowe's is having to order us a new fridge.

Somewhere in this whole ordeal, we had to buy some new plumbing/pvc pipes for under our sink, we tried to use our gift card that we had received (earlier mentioned) and Lowe's told us we couldn't use it because they couldn't get it to swipe. It was a $30 purchase... We had just spent over $10K at Lowe's. And they couldn't get our gift card to swipe, so we were told we were just SOL on the purchase and would need to "pay in cash/ use our debit card"... I mean come on.

I am still dealing with having Lowe's order us a new refrigerator since their delivery guy screwed it up. Who knows what other problems are waiting to arise. I will NEVER do another project with Lowe's. Every single department we came across was incompetent in their job. I believe it is a lack of Lowe's training their employees and/or holding them responsible... Or maybe Lowe's just doesn't care. Do not spend your hard earned money on these incompetent people!

We have a busy household of 4 kids and 2 dogs. Every spot that a sippy cup dropped, liquid spilled, trash bag leaked, dogs dripped water, Christmas tree stand dripped, beverage spilled, the floor is distorted. Clearly the samples are different than the flooring we purchased. After contacting the manufacturer, Lowe's store manager and Lowe's corporate office, the only thing they'll do for us is a small credit toward a more expensive floor. At Lowe's. If you purchase this product you better have a household with no animals or children it! Very, very, very disappointed.

I sent an email to customer service explaining the situation and asking that a manager call me asap. Of course they did not respond! I work all day and it is hard for me to call them which was my mistake. I do have a photo of the damage and prior photos to show the bumper did not have a hole in it! It's been a few months but I may have to contact the state police and file a civil suit if I am still within the statute of limitations in PA! I have never had any issues other than their negligence and total disregard for accepting responsibility for the damage they have caused! Please see photo of the damage and you can see where something rubbed across and at one point had enough pressure to puncture through the bumper.

Six months later the $1800 stove stops working, FE08, the cooling fan has crapped out and the oven will no longer turn on. I called Lowe's and told them what was going on. They said they would have a service company out to look at the stove but it would be more than three weeks before they could get to me. Apparently, in the Capital of North Carolina, a place with millions of residents, three major universities, and a hub for computer, medical, and biotech industries, Lowe's has only bothered to contract with ONE service company for the "repair" of major appliances. More than three weeks later, with no communication from Lowe's OR the repair company, a service tech shows up 20 minutes after his only phone call to schedule the appointment. Lowe's failed to pass on the error code, so of course he looks at the stove. "FE08 huh? Gonna have to order some parts. It'll be 5-7 business days".

Four more weeks go by with no communication from Lowe's or the repair company and we still are unable to cook. It's now been seven weeks! Lowe's home improvement does not care about its customers beyond what's in their wallet. Lowe's Home Improvement does not stand behind the products they sell OR the warranties that come with the expensive products they sell. If I had purchased a $600 stove, this kind of treatment is unprofessional and inappropriate but at least the expectation of quality equipment isn't there. My family spend $1800 on a stove because we wanted something well built that came with a quality warranty. Not it's going to be at least two months, probably more, where my family is unable to cook and have to eat microwave meals or eat out for every meal. Any idea how unpleasant it is to eat out with a nine month old baby for every meal, two months running?

What we got for our $1800 was a lot of headache, several broken or damaged ovens, and the full and complete understanding that Lowe's cares absolutely nothing about anything but profit. They refused to take the stove back, they refused to replace the stove, and have so far failed to honor the warranty as sold. They have made it abundantly clear that they don't care about their customers by only contracting with ONE service company to take care of the millions of customers that shop at the more than dozen Lowe's stores in the area. Do not shop at Lowe's Home Improvement if you want quality appliances and responsible customer support. Do not shop at Lowe's period. We need to stop supporting large corporations that only care about profits and will knowingly and deliberately take advantage of its customers. We are still awaiting a satisfactory outcome and Lowe's has made zero effort to make this situation right.

She asked me to send letter, paperwork on repair and copies of purchase receipt. I did and it was received by Lowe's Dec. 28. I followed up Jan 4 and was told by a supervisor it would take 7 days to process and someone would get in touch in 2-3 days. Didn't happen. I followed up on Jan 15 and found out they only paid for a repair but didn't request unit to be replaced. CSR elevated it to Replacement Unit and someone would get back in 2-3 days. No response. Called back on Jan 21 and spent 45 minutes on the phone with a CSR and finally spoke to a supervisor who told me to email. No response. Followed up to the email again. No response. On Jan 26, I spent 1 hour and 15 minutes on the phone going through the entire scenario of events for the 5th time. Spoke to another supervisor and told me to email AGAIN to the same supervisor at the same address previously email twice before. I did. No response as of yet.

I have done everything that has been asked. I started the repair process with Lowe's and was misinformed about my warranty. My warranty was in place at the time of failure so my warranty should be honored. There is no reason it should take an entire month to resolve this issue. A complete runaround on every phone call with no follow up ever. It is ridiculous and frustrating to experience such poor customer service.

So we call Lowe's because on the warranty paperwork. It states if u have trouble getting a part call them. They can assist. We called. We were less than happy so they said they needed a supervisor to call us back, but it takes up to five days for a callback from a supervisor... What is this guy? GOD!!! Long story short it's January 23 and I still have no OVEN and no SUPERVISOR has called me as stated by the Lowe's representatives. We called Lowe's 2 other times and when we asked when the supervisor was going to call us they said 5 days. We wanted to also let Lowe's know that we will NO longer be shopping at your establishment because your customer service SUCKS.

Original Review: Jan. 23, 2016

My $2700 fridge freezer broke days before Thanksgiving. In December Lowe's sends a tech out to fix it. They also told me all the food I had to throw out would be compensated unto $200 even though it was more. I was told by Lowe's it was an easy process, and was usually paid no problem within 10 days. Month later I am DENIED the claim. I call and complain and another manager states he will send it back for review as there was a mistake. It's now the end of January and STILL NOTHING. I did not get a "temp" fridge from Lowe's until a week after it died, and I was told by 3 techs the korean fridge always breaks down after a year. Well that's GREAT. Thanks loves for knowingly selling a $2700+ fridge that is crap. I cannot believe I tell people to shop at Lowe's vice Home Depot seriously? ?

We agreed to pay $75.00 fee to have the contractor come to our house and give us a final estimate. His labor estimate including the door was $8,100!!! for a total of over $10k. Considering the full cost of the door was $700, the estimate was $4,000 higher. That is an increase by 73%. We are not sure what happened there but, either this was a scam, they do not communicate, the person doing the first estimate is new at this or the second person is unethical. Either way, we are not going to do any more business with Lowe's. We just wasted $75 and 2 hours of our lives.

By the way, they gave me a gift card customer service number to check my balance, which obviously I didn't need since I didn't have the card. Call the store manager, which by the way he called himself the "store manager" but he wasn't. It was the assistant, super rude, his name was Victor. He then transfer me to somebody that give me the same phone number they had given me before. At this point I am thinking either they are not trained correctly to help their clients or they are being plain ignorant and lazy.

I called Customer Service, the 1-800 number. They tell me they will take care of it. I sent them an email with the receipt. 4 days later another guy called me, his name was Trevino, called me and tell me that there's nothing they can do because Customer Service was going to contact me directly. Ok, waited 3 days, called Customer Service - they tell me that the store closed my case, that they can't do anything about it, that the store is the only one that can help me with that. But they are basically do me a favor and contact the manager again (a favor).

Today I received a phone call from the manager Steve **, he said he would look into it. Called me back again, he said he saw me putting the card on my pocket (really I already knew this, it fell when I got my wallet out), that he couldn't cancel the store credit cause I didn't have the card. Obviously I don't have the CARD, why am I calling everywhere? I asked him to check if he could see other view of me in the store camera, and with all the cameras in there, you may think that he can at least see where it fell, but he said that the places I walked around couldn't see me. Really? How incompetent, he couldn't look into that basically!

I can hear how voice and I can tell he was trying to get rid of me. I am just in shock to even hear him say "since you are a great customer, I can give you a good deal when you buy from us again." What makes them think I will go back there again, with that horrible customer service? I can't believe not too long ago I spend more than $15,000 for my home (by the way, they got all my order messed up on that occasion and I still went back to purchase from them, should've have stop right there), and I still got treated like the were doing me a favor.

Very sad - they have the worst customer service, untrained, incompetent and careless people working there. I know for sure that if they wanted to help me, they would have done it, but their lack of empathy and interest on helping customer didn't let them. I will for sure make a complaint with corporate office about this store and how poorly they handle my case.

Lowe's sent them back to repair it and some grouting that just wasn't there. Lowe's had me look at it, make sure there wasn't anything else because they said that was the last time they would send somebody out. Keep in mind they only sent somebody out a week after the first initial setting and then two months later. And they didn't want to come back anymore. Now 18 months later more than 20 tiles are "settled" and lopsided and we see more of the grout just disappearing. It's uneven, you can even trip on it and this was supposed to be level with grout level to the tile. Please do not get this company. Lowe's might be an OK store but they subcontract with subpar people and don't repair their poor judgement of poor contractors.

At this point we were completely disgusted with the whole "buying appliances from Lowe's." This was all about 1 week ago. I called Lowe's corporate. I'm Charlotte yesterday. After telling of our nightmare, I was told by the employee that they would get back to us with a response within 24 hours. Well I still haven't heard back from them. My husband went to HHGregg yesterday and purchased a refrigerator and dishwasher. They should be delivering both appliances shortly. I will be staying away from Lowe's for good now! I guess good customer service isn't one of their concerns.

So, here my husband is with the installer, left to help him carry this very heavy roll of carpet into the house and up the stairs. Both the installer and my husband are lucky not to have back injuries from the weight of this carpet. In the process of maneuvering the large roll into the room, the installer ripped our towel rack off of the wall in our bathroom. Finally in the room, the carpet was able to be installed and although we love the new flooring and now want to replace the rest of our home with new carpet and flooring, we will not be using Lowe's for our flooring needs ever again. The installation experience was awful and completely unprofessional.

I showed up at the store a week later to find measurement papers were in a drawer in their department. They offered free upgrade of padding for padding that's special order. Out of stock of in stock carpet, another two weeks of waiting for padding to come in. They wouldn't install until all was at the store. Day before install I was called and told they only had one installer and he had cut his hand and they did not know when they would be able to install. After I told them I would cancel the order, they got a contractor from North Carolina to come up to do it on my install day. Contractors (one of which could not speak English, other very little) showed up to install and a huge closet was left out of the order and contractors didn't have enough carpet and padding to install that closet. The Measurer left it off!! Contractors had no tool to trim doors and took them off their hinges and laid them aside!

Today I called again because after 1 PM no call from Lowe's. Since I do have to work, I need to know if delivering AM or PM. Today, I was told they do not even arrange the delivery schedule until between 5 and 9 PM the day before delivery. So I will not know until tonight when they plan to deliver tomorrow, even though I ordered this appliance 3 weeks ago. This is a first. Most appliance stores can assure you AM or PM delivery at least a few days before, not at the very last minute. If I had known this was Lowe's policy, I would not have purchased from them. All around, customer service has been very poor. I will not buy from Lowe's again.

So I went with all the documentation to Lowe's and they gave me a number to call to get my new water heater. But no. They insisted that I pay a plumber to come to my house @ 135 dollars an hour to say that is indeed the heater. I am 62 and I have never seen a business or manufacturer so dishonorable. Do not do business with either Lowe's or Whirlpool or risk getting ripped off. That is what these hoops are made for so that eventually you will give up and buy another like product. You can't wait weeks for a water heater. And what other company makes you spend more money to prove that the customer is right.

The contractors were rude, confrontational, and did side jobs while working on our floors, having to leave constantly. In addition to all said, they dented the garage door and did not take responsibility for that. I asked Lowe's install center for help daily for several weeks in a row, hoping to resolve the garage door issue, but they kept referring me back to the contractors, who in turn, avoided taking responsibility through intimidation techniques - yelling and accusations. I will not hire Lowe's again. Their employees are nice, but their contractors are the worst you can find.

Lowe's was to install a kitchen floor and previously purchased custom cabinets and drywall a master and small guest bath. The project began mid December 2014. The contractor was off site 90% of the time due to personal problems. Electrical work that the contractor, supposedly a certified electrician, agreed to complete was done by a crew member who was not certified and who caused multiple electrical issues, requiring me to contact an electrician to repair the damage. The project went untouched for a month then I would contact the installation manager and still nothing. The crew left my house without cleaning up any mess. They left lights on and the thermostat turned up high. Lowe's installation management never once came to visit the site to check on progress or check on the complaints I made or to do a final walk through.

The project was finally complete in October 2015. The house is only 1329 sq ft., so we are not talking the size of the Taj Mahal here, the rooms are relatively small. The contractor was contrary and disregarded my instructions and my conversation with the Lowe's installation manager left me feeling like I was being a crank and the contractor was not questioned about my complaints. The kitchen/laundry floor looks acceptable and the cabinets were installed OK, but there were gaps and the breakfast bar top was loose. I hired a contractor after Lowe's left to finish their shoddy work. So I am left with a huge amount that I am paying Lowe's [fortunately at a lower rate]. Never again.

At this point problems occurred in a big and frustrating way. As I looked at the floor the workers left the whole house in a mess. They told me that when they return to relay the floor on the scheduled install the second time. As they left I didn't notice all the dust that was now attached to articles in the other rooms of the house. They left in a hurry mentioning to me that they would clean up the house at the next scheduled date was on January 13 and 14th. Well as a 100% disabled veteran who was considered housebound who served 20 years of service and was also veteran of Vietnam. I am also a wheelchair user. I called to Lowes for assistance. Well now their response was no help. The next step and when I called for the store manager. Well an announcement about three times and the manager I guessed didn't answer the customer who was me.

I have caregivers who help me 10 hours a week, plus I have a lady who was sick this week I pay to do more housekeeping. So here it is Friday what do I do? Well I got out my cleaning supplies and from my wheelchair started mopping the floor. The counters had so much dirt buildup. I was leaving the counters for my paid caregiver. Since this problem occurred on a Friday this day is worst day to have anything happen. One of my main problems is wheezing and I tried to go to sleep but I was awakened again by the sensation of not breathing. I am using my inhalers and switching on my little air cleaner. Since a wheelchair has no chains nor working ability on snow I have stay in my home. I am a senior citizen at 69 years old. I am at a loss of what to do. Help! Send me what I owe you. I have photos of the dust on counters and floors. Not familiar on what to pay nor send you. You state, send a receipt. Did I miss something?

The service was never completed to begin with. I have nowhere to go to dry clothes. Rancho Mirage does not have laundromats. I asked to speak to a supervisor Chuck. He was very patronizing and said he would try to do something better than the 15th however he never asked for my number, name or address... just patronizing me.

This is not the way to run a business nor keep customers. I asked them to check with other vendors which they should have on standby. I help with shelter dogs and foster and adopt. I need the dryer to keep up with their little blankets and other things. Also I have no way to dry my clothes or bedding. What can I do.... The woman on the first call was kurt and had no people skills. Now if they pay me the 68 dollars I could get my home warranty to come instead. They are poor in service department and will NOT RECOMMEND THEM.

Even though we are only here part time, and it's just us, no kids no pets. It looked soiled within months, even though I vacuumed it weekly with an upright vacuum as recommended by Mohawk. It does not look clean no matter what you do. It looked so bad after just SIX months of light use, I had it cleaned professionally using the hot water extraction method which Mohawk recommends to be done every EIGHTEEN months. It did not clean well, you could still see dark areas that did not come clean in several walk areas both in our master bedroom and in our office. When we came back in the fall, we used it for another six months and then had it professionally cleaned again. Same result, only worse in that the same dirty looking areas looked even worse even though it had been cleaned twice in two years but only one year of actual use.

I called Lowe's in October of 2014 to tell them I was very unhappy with the Smart Strand carpeting and wanted it replaced under the Lifetime Warranty. They contacted Mohawk who wanted pictures and the receipts showing it had been cleaned per the warranty. I sent them the both pictures and the receipts as requested but they wanted it cleaned again and send the pictures didn't show anything wrong. I said I was reluctant to pay for yet another professional cleaning since I'd already cleaned it twice, but the Lowe's representative said that's what Mohawk wanted, so I had to do it again if I wanted them to address my warranty claim. Had it cleaned professionally again, same result, carpet did not come clean. Didn't hear anything back from Lowe's representative so called them again. Then Mohawk wanted their inspector to see the carpeting. I had to arrange for a neighbor to let them in since we were back up north by this time.

Their report stated that the carpet was crushed and soiled in traffic areas and the tips of the tufts had lost their twist and blossomed. They stated it was because we have a blacktop street where we live. The warranty doesn't state living on a blacktop street is excluded under the warranty for an obvious reason; most all city and suburban streets are blacktopped in the US.

I contacted Lowe's again and stated that if Mohawk didn't stand behind their warranty that I expected Lowe's to step up to the plate since the warranty brochure listed both of them. I also noted that Lowe's was no longer selling Smart Strand when I visited the store and when I inquired why, their salesperson told me they had "a lot of problems with Smart Strand". At this time it has been over a year since I contacted Lowe's, I have had the carpeting cleaned and inspected three times, contacted the Lowe's store manager who conducted two inspections himself including the most recent one on November 25th at which time they said they were turning it over to their corporate office for resolution and I would hear back from them the following Monday.

Well, it's now January 4, 2016 and I have heard nothing from Lowe's local store or corporate offices. I would never deal with Lowe's or Mohawk again, and I would advise others who are considering a major purchase such as carpeting to look at a local retailer who you can depend on to deliver good customer service and will honor the warranties of the products they sell.

I was told to call the 800 number which I did. Evidently, due to inactivity, my card has been cancelled but I received no notification. The operator told me I should have received a letter. Not sure what address it went to but I did not receive it. I was told I could reapply online which I will not be doing and I explained that to the customer service rep. Home Depot is just down the street and their customer service has always been excellent. Lowe's is losing a customer today - just before we are starting a large home restoration project. (Have been a Lowe's Preferred Customer Since 04/02.)

I never received any form of contact that it was cancelled. I called corp office and spoke to Nick **. He said it is available for delivery at full price and delivery would be an additional $79. He would not offer it to me for the price I paid for it online nor deliver it to the store for free. I told him that was bait and switch tactics or false advertisement and that I wanted to speak to a manager. He said he was the manager. I asked to speak to his boss and he said there was no one above him as if he was the CEO and owner of Lowe's. I told him I will be submitting my complaint to the better business bureau, as well as any media station and newspaper that would be more than happy to provide negative publicity for Lowe's.

I asked why does phone message say a Pasadena store is closed at 8:10 but the internet says it closes at 9:00. He said their phone system has a problem that they are trying to resolve. I asked him how was I suppose to verify if my order is ready for pickup if I can't get through. He said dial 0. I called pasadena store again at 8:45 and dialed 0 and customer service said they are open until 9:00. I told her I could have picked up my order 30 minutes ago had their phone system not tell me they were closed.

She said it only says that 15 minutes before closing. I told her I called at 8:10 not 8:45 and it said store were closed. She said she never heard that as if I were lying to her and said store will be closing in 12 minutes. I told her it would take me at least 15 minutes to get there and she repeated the store will be closing in 12 minutes. I am extremely disappointed in Lowe's and will no longer shop there. Your customer service stinks and they do not attempt to help or make things right.

I explained that I never received this info and was told previous times that it was still in route. I requested my money back on my credit card but was told I can get store credit. I ordered this merchandise to have for Christmas and now I'm out of money and merchandise. Never order anything online from this store. I spoke with 10 different people just to be told I'm not getting my set or money to go somewhere else at last minute.

The first bad experience I had was in May with the Lowes in Ann Arbor, MI. The lady was grunting at each question I asked as if I was bothering her, then after I provided the card information asked me to hold. That didn't upset me. What made my blood pressure rise was the fact I could hear what she was saying about me to MY employee. "Do they always ask all these freaking questions, you guys are holding my line up. This is absolutely ridiculous." After the card ran, she said "card's good" and hung up!! At that point I was going to ask her name but I was rudely hung up.

I called their customer service department and spoke with a manager and he was very unpleasant also. Didn't ask any details of what company I was from, what lady it was, NOTHING! He did not even apologize for my complaint. Then just now at the Ypsilanti Lowes the lady was doing the same thing, grunting. And the simple questions I asked she just kept saying hold on and would hand the phone over to my employee... No vendor we use does that. I think it is unprofessional and disrespectful. I will be informing my boss that we should not use Lowes AT ALL because clearly they do not take pride in customer service. BACK TO HOME DEPOT WE GO!!!:)

The repairman showed up and was courteous and professional. He opened the top cover of the washer and ensured shipping bolts were removed followed by a push and a tug on the drum. After observing the spin cycle, with clothes, he informed me the thumping and knocking noise during the spin cycle is normal for these machines due to high speed spinning. He also informed me that it's also normal for these machines to "walk" across the floor when unbalanced. I was so impressed in the beginning, I couldn't believe how quiet the machines were. The technician left with a smile and confidence that what I experience is normal for $600.00+ machine. We weren't satisfied but went on with life and watched the washer slowly degrade in performance during the spin cycle.

During the middle to end of November, we noticed extensive wash times. The timer would show 9 minutes and remain there for several minutes before continuing to 7, 6, 5 mins. Soon after, the washer would not complete the spin cycle, the timer jumps back to 12-15 minutes and process automatically repeats. During spin, the drum slowly speeds up and suddenly stops and the timer goes back to 12 mins. The beginning of spin and repeats over and over until we physically shut it off. We watched a normal wash cycle for 3 hours, never completing a spin and still had to wring out the water from the clothes in order to them place them in the drier. I have several videos of this abnormality.

Lowe's cannot assist due to our washer being 88 days old, remember their 7 day return policy. So back to warranty service, this time I was able to let the phone representative listen to the noise over my phone. He transferred me to Executive Customer Service where I lodged a complaint and was informed I would be contacted by a service center. The service center, I had to call because an absence of a call, informed me that they no longer have technicians and that they have informed Samsung. Not according to Samsung. Oh well, back to the only contracted service center in Las Vegas. Evidently the machine requires a speed limiter (?) and control board, parts will not arrive for 1 to 1 1/2 weeks as of 12/10/15.

As of today, 12/13/15, we have been using our washer for the wash cycle, no high speed spin, and we have to allow repeated rinses with very slow spins to ensure the laundry detergents is rinsed away followed by physically wringing out water prior to the drier. I have spoken with a Customer Service manager at Lowe's and I've now filed two complaints with Samsung warranty as well as Executive Customer Service. The cost of the washer, $193.00 extended warranty (5 years), and not even the offer of a loaner washer. We will not purchase another appliance from Lowe's and we've been their customer for decades.

Original Review: Dec. 13, 2015

Terrible customer support especially manager ** (Lowe's 11101 Ulmerton Road Largo FL). Do not buy a garage door from Lowe's; the springs are non-standard (meaning no garage door company will service them, and if they break you will have to replace the whole assembly!) and Lowe's will not give any assistance whatsoever after you make the purchase. Also, the price of a garage door at Lowe's is more than double of what it would cost you buy and install a similar door from a garage door company like Precision or any other. Finally, when you buy the door you think you are buying a Pella door, but the door that is delivered to you is an Amarr door!

She says, "I talked to corporate and they flagged it so it will be back in account." She also gave me a paper email from Lowe's corporate (Bobby) that I still have that was faxed to my credit union stating the reversal was going through. Seven days later Wednesday December 9th still nothing. I call my credit union and Lowe's on Keystone Drive. Lowe's is now saying they only see one payment taken and my credit union says, "No, you took 2 payments. Here is the proof!" Now my credit union is involved and contacting corporate!! LOWE'S YOU HAVE SCREWED UP MY automatic DEBITS. My account is mess and instead of you refunding my cash money you stole the same day you give the run around and wait days to deny. My credit union will get you but in the meantime my bank account is JACKED!! Hopefully this issue would be resolved before my next automatic debit is due.

In the middle of that process, I received a call from the local store and was told they could not find any of the 3 sinks listed in their inventory. They offered to connect me to someone who could help me pick out a different sink. I had already shopped and knew what was available. I told him the only comparable sink was $229, and I was not willing to pay an extra $120 simply because they could not find the sink they had sold me. He said if I wanted a sink at the lower price, I would have to go elsewhere. I contacted customer support, expecting them to simply do an in-store transfer from any of the four stores within an 8-12 hour radius that had the sink I had purchased in stock. After all, I had paid for the sink and the "error" occurred on their side of the transaction. Customer service responded by emailing me a link and suggesting I purchase an alternate sink at $229.

To make a long story short, Lowe's advertised a sink for $109, sold me the sink for $109, had 3 available locally and numerous available throughout the southern U.S., but refused to complete delivery on the item they had sold. Instead, they attempted to sell me a similar sink for $229... More than double the price of the advertised and in-stock item. They even placed a 10-day hold on my credit card for the $109 (plus tax), so I cannot simply purchase a comparable sink elsewhere until the hold has expired. I have seen this sink in the store numerous times, including recently. And, it is a fairly large item, so it is highly unlikely shoplifters hid 3 of them under their jackets to smuggle out of the store. Large sinks with vanities do not simply vanish into mid-air. There is no doubt in my mind that the sinks are in the store; they simply do not want to sell them at the sale price...

Unless, perhaps, they are being sold to contractors for a kick-back under the table. This is a classic bait and switch scam with an advertised sale designed to lure the customer in, then a dubious "inventory error" that leaves the customer in such a bind that they are willing to pay for a much more expensive item. Despite being notified of the problem on 12/7/15, Lowe's STILL shows there are 3 of the items in inventory at the Hattiesburg, MS store more than 24 hours later. And, they are still selling the items via the website for the sale price of $109. If these items were genuinely missing from the store, they would have corrected their inventory and stopped selling them immediately.

This is the fourth time I have encountered a bait and switch scam at this particular Lowe's location. Two involved advertised specials (garden mulch and a wicker chair) that the store simply refused to honor, despite having ample inventory displayed. The third involved a sale-priced wheelbarrow that showed 11 in-stock at the store. When I went to the store to purchase one, they denied ever having any and attempted to sell me a more expensive wheelbarrow. On that third occasion, I went to another Lowe's and purchased the sale-priced wheelbarrow without incident. This is not an isolated incident. This is a pattern.

I call what Lowe's calls customer care, get a bit of a run around then I am told that no one there can help me and that the factory will call on Monday. So now I have one door that is old and a different color because the other door came in the same way and another that has mismatched sections. At this point I am never buying another item from Lowe's in store or otherwise.

They then came and had the wrong thing for the undergarment for the floor to delay us another two days... Going without a main bathroom and a family of 6 having to share one bathroom is way harder than expected!! We are understanding things happen. The worst part about it was just their customer service. I believe that can make or break a company. This was by far the worst experience I have had with any store.

On 27 November 2015, I purchased over $3,000 worth of appliances from Lowe's to include a refrigerator, dishwasher, microwave, and stove. I was told by the salesman that I would receive a phone call within 24 hours scheduling the delivery of my appliances, but that it may be Tuesday due to the holiday. On 28 November 2015, I received a phone call from Lowe's Corporate to thank me for my purchase and that my order would be processed on Monday and sent to the installation teams who would then have 48 hours in which to contact me to schedule a delivery.

I explained that is not what I was told when I purchased the items, but instead that I would be contacted within 24 hours or by 1 December. Corporate stated that normally it would be 24 hours, but since it is the holidays, that just the way things work out. I had a lengthy conversation about integrity and the importance of being truthful which fell upon deaf ears. She told me that she could not help me, but that she would have the store manager call me on Monday 30 November 2015. I received no phone call from either the store or Corporate on Monday. I called the store and they stated they could install the dishwasher on Thursday, 3 December 2015, but had no other information about the remaining appliances and stated that someone would call us the next day. I then called Corporate to inquire why no one had called me after being told they would. I was once again told it was the holidays and that is just the way things are.

I explained some business acumen concepts and then asked her about my appliances. She acknowledged that the dishwasher was scheduled to be installed on Thursday and then called the installer for the microwave. She returned and stated that the microwave would be installed on 2 December 2015. I asked about the refrigerator and stove and was told that I would have to pick those up myself from the store. I told her that I know it was free delivery and that not only were those two items to be delivered, but that the salesperson also ordered a new plug and ice maker hose to be delivered to ensure everything needed to install the appliances was available. She stated she may be able to get the appliances to me by 9 or 10 December at the earliest, but she had left a voice mail for the store manager to contact me with the soonest the appliances could be delivered and that I would be called on 1 December 2015.

To no surprise, I did not receive a phone call on 1 December. On 2 December, Lowe's completed the installation of the microwave. I left a message at Corporate that I would like a returned phone call concerning no one calling me about my appliances and then called the store again. I requested to speak to a manager and was transferred to an assistant manager. I explained to him my frustration and he confirmed my scheduled installation for the dishwasher and confirmed the installation of the microwave. He then repeated what I thought had been cleared up with Corporate, and stated I was to come pick up the refrigerator and stove. I explained once again that it was suppose to be delivered. He stated that if that was the case, it could have been scheduled for delivery the day it was purchased on 30 November 2015. I asked what we were going to do to fix this.

He looked at his schedule and said he could deliver it on 4 December 2015. Great I said and slept well that night. Today is 3 December and I just received a call from the Lowe's store and was told that the assistant manager should not have told me that and the soonest they can deliver the appliances in now 9 and 10 December again. Having no confidence in their ability to schedule, deliver, or communicate a delivery, I once again called Corporate and asked to speak to a supervisor. I explained the situation to the supervisor, who appeared very professional, and the fact that I am to the point wanting every appliance I purchased uninstalled and going somewhere else to purchase my appliances.

She assured me that she will have the store contact me to confirm my appointment, she apologized for the inconvenience, and stated Lowe's would compensate me somehow for the frustration. I am more interested in simply getting my appliances. I am not convinced that I will get my appliances and even if I do, I would not recommend purchasing any high dollar items from Lowe's that you want delivered. I personally question the integrity of the personnel I spoke to, and have no doubt that future customer service of my appliances will be handled in a similar manner as the delivery of my products.

It is now early December. I called Whirlpool as directed by some salesman at Lowe's, and they promised to call back with repair arrangements. They finally called about week later, saying the closest repair was five STATES away from Oregon. Seriously. So I called Lowe's and got a supervisor, who said I should have called their Corporate Office, so I started over. A local repair person came out about a week later, said it was probably a simple part replacement - a cool sensor I think? - and it would be a couple of weeks max. A month later, they told me the part was "on its way" and a couple weeks later, same story. I called Lowe's again and got the run-around and more promises.

I honestly think they are trying to run out the clock on my warranty and told them that. So last I heard, they would call me today with a date to send out a new refrigerator! They want me to be happy. It's now midnight. Nobody called. I will call yet again tomorrow. I not only can't recommend this fridge at this point, but I won't buy a tool or appliance from Lowe's again. They should not carry a product with such a bad reputation without warning their customers of the potential issues and with the horrific problems getting warranty repair. I'm beyond disappointed in Lowe's. Whirlpool, well, I should have checked reviews before buying. I thought it was our bad luck, but apparently they make a very shoddy product.

Talked to Service Advantage, then a sometimes manager, sometimes assistant manager Brian, The Only Brian in the Fruitville store, who said I should be thankful for caulk and goo. If I was unwilling to have the unit "fixed" like it should be, then I should call the manufacturer. When ask if he would like to have a new refrigerator with caulk and goo, The Only Brian in the Fruitville store said "if it is what it takes, then yes", he would have no problem with that. Same answer from Christine at Service Advantage: "I don't see the big deal with caulk and goo." It is obvious, Lowe's DO NOT STAND BEHIND THE PRODUCTS THEY SELL. And the employees, all level: THEY DO NOT CARE. Do yourself a favor, don't shop there...

When I was in the electrical aisle, I noticed a grown man staring at me at the end of the aisle. As I walked from aisle to aisle, the staring continued but it was replaced by a young man in his teens. He followed me at every corner. I had no idea what he was doing. He followed me all the way back to the cabinet department. Then the phone on the desk of the cabinet gentleman rang and he answered. After he hung up, he asked if I could produce the receipt for what was in my bag with the screws I just purchased. I did and the gentleman apologized. He said it was the store manager who called him and told him to check the bag content against my receipt. I was furious.

The more I thought about it, the angrier I got. To this day, I have not shopped at the Boone store a single time. I still shop Lowe's, but I have to go to the West Jefferson store 15 miles away. And if a Home Depot is in the area, I would choose them.

Right after school on Thurs., I went in and purchased the carpet. I was told that an installer would contact me in 24-48 hours. Sat. afternoon (a full week after this began) I called Lowes back about no contact yet. The guy pulled up my contract, & said, "well, since the carpet isn't in yet," and I stopped him - saying that the carpet is indeed in the store... He said to call back on Monday, because the install dept. was closed on the weekend. I called back Monday morning (yesterday) and the girl on the phone said the same thing. I told her the same thing. She said that she'd expedite my project and to expect a call from my installer shortly.

So here's where we are now. I called this morning & asked for the dept. manager. I explained the whole thing & she said that it's their busiest time of the year - last summer I put this project on hold, because I was told that summer was their busiest time - and that she'd get my installer on the line & we'll make an appointment right now. I finally have an appointment for next Saturday. A full 3 weeks from when this whole process began. Good thing that this carpet has a 25 yr. warranty, because I'll never be in the mood to do this again. Ever.

Every two weeks there is an "issue" as to why it can't be completed that day. When I ask why they can't finish my windows the very next day or day(s) I'm told that "the schedule won't allow it and it will be another two weeks". Store manager won't move my date up on their schedule. I called corporate to make a complaint and was assured it would be resolved and I would be contacted in 24 hours.

Four days later I called to find out what the status was, and was told the store closed it out (E. Peoria, Illinois) as I "agreed" to their resolution. They never called me, and now I've lost all faith that my windows will be completed as my "agreement" was a complete lie. I'd prefer not to have to sue over this but here I am 4 months later with a project that has been fully paid for but there is no sight of it being completed.

Customers are always right and you take care of them. Now, customers are always wrong and if it's broke, too damn bad. DO NOT SHOP AT LOWES, their customer service and Management at the Lowes in Flint, Michigan could have cared less. Kept running me in circles. Oh, I can pay to have it fixed, so I tried and "we no longer make the part." Must be influenced by some other country, because this is not how the US is run?

However, when I sent him an email listing my requirements to complete this project he is only open to a refund, a signed release of all claims and get the current set of windows to final inspection. The current set of windows are damaged by Lowe's subcontractors and they want to leave them in the house. I can provide all documents to anyone willing to take on this cause. A vast amount of details are left out in order to simplify this email.

Signed: abused Lowe's customer. Product_Or_Service: 3 impact windows/installation. DesiredSettlementID: Other (requires explanation) 1. A full refund to compensate for hardship, mental anguish, distress and loss of wages. 2. New/upgraded undamaged windows installed properly to pass final inspection. a. Send a salesmen to discuss options, directed by you as to the current issues and limits. 3. A notarized waiver of future Liens from Lowe's to include all subcontractors involved in this project to date. 4. Advise in advance the new subcontractor with local references of the last three window install projects they have accomplished and completed to final inspection.

In the picture he separated the side frame from the top frame by more than 1/2".