Lowe's Home Improvement Reviews

We've called customer service and a little was done but not enough to make us happy. This has been the worse experience of our life, we have a kitchen that looks like it was thrown up, there's areas where you can see that cabinet are going at a slant, the screws that's holding handles that we do have are so sharp that when doors are shut they're scratching up the cabinets. My one set of doors are so small you can hardly put anything in them, sharp edges of screws that hold cabinets together was not cut down, like I was told they would be. I have black marker that was put on very messy around grooves of cabinets that I'm still working hard to try to get it off, my husband and I ended up having to put our refrigerator in and light up in kitchen cause we kept getting excuses on why they couldn't come out.

Needless to say our dream kitchen turned out to be a nightmare and instead of people walking in and saying "wow", they're pointing out the things they see wrong and saying "sorry, we know where not to go". I can honestly say if I had the money I would have this kitchen ripped out and someone else replace it. After I looked at reviews, which is what I should have done here, had I done that Lowe's would not have done my kitchen. It's sad that the only thing in my kitchen that I'm proud of is my countertops, the glass in my top doors, the light we put up and my new appliances. This was a very expensive lesson learned.

Installer arrived Monday 9/12/216. So, not only did he have to deal with the wrong molding he also discovered they ordered the wrong color Transition/Stair molding from the manufacture. ARE YOU KIDDING ME!!! It took 3 days for someone to bring out the quarter round only to find out it's not a color that matches our existing baseboards. Back to the store those go. The Installer offered to go pick up new molding and stain himself. I learned Lowe's does not carry all the materials needed to complete a flooring job. New transition/stair molding was ordered and that took another week. Installer came back out on 9/23/16 to finish the job. He did a good job on the flooring with the exception of where the molding and stair rail meet at the top of our stairs.

We also had quite a few nicks to patch up and paint on our walls. I should also mention we ordered carpeting from Home Depot around the same time we ordered this flooring from Lowe's and we have to push them out 3 or 4 times. Had Home Depot carried this type flooring we most definitely would have gone though them for the entire purchase. So it took 7 weeks from start to finish. UNACCEPTABLE!!! Will never step into a Lowe's again.

I simply told her to not worry and just forget about the small amount. However, I am extremely upset with the way it was handled. The Supervisor to the very least should have credited me with the difference or offered me to take something of equivalent value, and apologized for my inconvenience because of a mistake on Lowe's part. You need to train your workers appropriately so that you NEVER should rob your customers outright like that.

Marci instructed me to call Lowe's to make a request for the work order tickets to send the documents to Samsung along with a copy of my receipt of purchase. Samsung stated they would like to review the document for possible accommodation of the appliance replacement. I immediately called Lowe's corporate office to request the documents and was informed it would take 48 hours for the documents to be forwarded to Samsung directly. I reminded the Lowe's Associate I requested the documents be sent to my email address. It seems like they are determined to bypass, making sure I would not know what documents were going to be forwarded to Samsung.

I have made it clear to both Samsung and Lowe's of the "Lemon Law" designed to protect consumers from these very issues. The last repair today, 9/21/16 was as a result of the faulty repair done back in July by the last technician. My washer will go out of warranty on 10/12/16. I expect Lowe's is waiting for that to happen to tell me the appliance is out of warranty and there is nothing they can do about it. All I am asking is the washer be replaced due to the apparent faulty machine I got. I purchased a high end appliance and got a piece of junk and paid top $$.

After a minimum of 10 phone calls or visits to the store (which I am now documenting carefully), each time I'm promised that someone will contact me THAT DAY to schedule replacement of the appliance or review the wiring installation. Management at that store has made that promise to me FOUR times. Not once has that happened. I have never received a callback. This began in early August. I have not had a working oven in my home for three months now. I am selling my house and am quickly approaching crossroads with this problem. I can't sell my house without a working oven. So do I yank the oven out and get someone else to put a working oven in? That would certainly require that I sue Lowe's after the fact. If I don't get some resolution by the end of September, Lowe's will have left me no choice.

Our carpet was finally installed at the end of June. We had some damage to an upstairs wall that was not brought to our attention and we had to contact the store. At first we were told that the installers were not liable for any damage and there would be no repairs. After several days, we were contacted by the installation team who sent someone over to repair their damage. Our hardwood floor was finally delivered to the store and then delivered to our house. It was unboxed and placed in our eat in kitchen. It sat there for 10 days. On the first day of installation, it was determined that the wrong flooring was sent, but that Lowe's would eat the cost of having the flooring glued down rather than what we ordered was a click product.

We decided right away that we wanted what we had originally ordered. Lowe's then had the original flooring salesperson contact us to tell us this was a better installation and that Lowe's was being generous in their offer to eat the extra cost. We stuck to our guns and insisted on the original product. Lowe's then would not order the correct product until, at their convenience, they picked up the incorrect product. They picked up the product and ordered the correct flooring. The new flooring came in and again had to sit in our kitchen for 10 days. The catch on the installation was that we were put back in the rotation for waiting for the floor to be installed.

At this point we were ready to pull out of the whole deal. We stuck with the incredibly frustrating process and our new floors were completed on August 29, 2016. In all of this, we never felt like anyone at Lowe's apologized to us and we never felt like we were treated fairly. Early next year we are planning on a kitchen makeover and Lowe's will never get my future business. I work for a customer-focused company and I know we would not be in business if we treated our customers the way Lowe's treated us. We also contacted Lowe's corporate office about our experience and they promptly sent the complaint to the store where the assistant Manager was rude to my husband when he said, well all those complaints just come back to us. There ought to be a better system for handling customer complaints... kind of like letting the wolf guard the hen house.

Basically AGAIN no notification the night before the day of delivery. So I called to find out where my grill is, and was told driver has 23 deliveries to do the day of my delivery, cannot give me 2 hour window delivery. I do not know at this time when I will get my grill. Good thing I did not purchase something I need soon like refrigerator or washer. Never buy another appliance from Lowe's again.

We are doing a $75K+ home remodel thinking that Lowe's is a reputable company. We paid the $75.00 to have 3 people; Lowe's project specialist, the contractor that does the installation contracted through Lowe's and really not sure who the other guy was... came out to our home to go over what we wanted done. They took measurements, we picked out cabinets and countertops, etc. The Lowe's project specialists said it would take about a week to provide us a proposal.

We met with the project specialist a week later at the 1701 S Havana Lowe's Store location to go over the proposal and pick out other items; drawer pulls, flooring, etc. She began with "Oh, by the way I am leaving for TX tomorrow and will no longer be your project specialist." Why in the world are we meeting with someone that Lowe's obviously knew would not be a part of our project the very next day??? She was in no way prepared for our meeting. She did everything on the fly. She threw things together just to get out of there.

The proposal was incomplete to say the least. We were remodeling kitchen, dining room, and two baths. Every page said kitchen, so we didn't know which room was which on the proposal. Line items just had vague descriptions and was not broken down in detail, including the labor. There were numerous items that we discussed while the 3 individuals were at our home that were not even on the proposal. We had no idea what we were paying for in labor for which room.

We were assured by the PSI Coordinator that himself and the new project specialist would take over our project with no problems. What a joke that was. I emailed the new project specialist and the PSI Coordinator requesting a complete and professional proposal to be emailed to us with a detail breakdown of materials, goods, and labor. We were also made aware that the old project specialist did not save the numerous changes we made while meeting with her at the store, therefore, new plans would have to be re-designed. I spoke with the Manager of the store via phone on 9/1 and discussed our dissatisfaction of the lack of organization and incompletion of the proposal. She assured us that our home remodel would be a high priority going forward and apologized.

The PSI Coordinator promised via an email on 8/30 that he would have a revised and complete proposal to us by 9/8 "or" let us know where they were in the revised/complete proposal stage on that date. As of 9/13 we didn't hear from anyone regarding the revised/complete proposal. I emailed the PSI Coordinator how upset we were that we have not heard from him or anyone else since 9/1 and that he had promised us a revised/complete proposal on 9/8. I noted, at this point our patience had run out and I requested a refund of our $75.00, as they obviously didn't need our business of $75K+, and we certainly weren't interested in doing business with a company that can't even provide a professional and complete proposal.

I can't imagine what the actual remodel would have been like if they can't even provide the first stages of a proposal. As of 9/14 still have not received a response to my email from the new project specialist, the manager of the store or the PSI Coordinator, so I called the Manager of the store with our once again dissatisfaction, and this point absolutely disgusted by every individual that was supposed to be working on our home remodel project. She said she was not aware that the new project specialist or the PSI Coordinator had not been in contact with us regarding the revised/complete proposal. She obviously didn't follow up with the project specialist or PSI Coordinator for 14 days to make sure that what they promised was done. No one there does what they say they're going to do.

I have never dealt with such incompetent individuals that are supposed to be professionals at their jobs. I will let anyone and everyone know to never use their services at that store. BEWARE!!! They have wasted a huge amount of our time, as we now have to start all over with another company. In hindsight, this was a blessing in disguise, as we were made aware very early on in the process that they don't need our business and we certainly do not want their less than incompetent services. Shame on Lowe's for having employees that do not care about their customers enough to even communicate professionally with them. We are in the process of finding a "reputable company" that wants our business!!!

Gave it to gentleman who we were dealing with about kit, looked it up on computer, could not find number, said he has never seen that item. Told us to call person in other store for correct number. Frustrated we decided not to bother. As we reached door gentleman comes to us says he found item. Sent us back to counter discussion with clerk why he did not come and do it himself. Told him to ask the person himself as we had no answer. It appears to be in the DNA of Lowe's employees to redirect customer with problems to someone else as you keep being referred from one employee to another. No one wants the problem. Bought two tins of paint, went to cashier who had a problem on the computer with the items bought. He calls another employee who resolve the matter. We note our wrong e-mail address on computer and point it out. Lady says he will change it.

Cashier says to her "no you change it". She says "you change it", he replies "you are the boss change it". She changes it in frustration. We pay and leave never to return to a Lowe's. Will close account after paying off amount owed. Home Depot have their ticket with service. They are terrible. Oh after pointing out they delivered the washer and dryer to the wrong address (which we had to move ourselves) we asked them not to make the same mistake. When sending to install them went over right address with them. Well would you believe they turned up at the wrong address again. They argued with their dispatch for nearly half an hour before they got some new order to go to the right address. Never, ever again dealing with Lowe's. Poor service and sending their customer around from one staff to another is ingrained in their DNA.

And furthermore, why would you promote a BOGO rebate and not even provide the offer you listed? After a long phone call with customer service, I finally was promised my $44.98 rebate. I'll be shocked if I actually receive it. The best part is, I get to wait another 6 weeks after I've already waited 3 months!! Whoever is in charge of Lowe's marketing and promotions needs to get it together. This is beyond absurd and clearly no one knows what they are doing. Do not promote a deal if it doesn't in fact exist or if you are going to make it close to impossible for your clientele to actually receive it. Word of advice - skip the Lowe's bargain. Just go to Home Depot where the employees actually know what they are doing.

Delivery was to be next day 9/11/16. The drivers came, the stainless refrig was too big to get in door. So while driver's still at my house, I called the store, asked for Denny, was told he was off today. So I spoke to this John ** who sold me the fridge. At first he acted like he knew nothing. I explained what happened. He just plain didn't want to hear it and said "I ain't dealing with this" and transferred me to someone else. So the someone else said he was a manager and his name was Devon. So I spoke to him, explained everything, meantime their driver is still I have these people on speaker phone. Well he said there is no Devon manager at the store so this Devon told me I can have the floor module black one but can't deliver it til next day. So meanwhile I have 8 trash bags of frozen and regular food sitting in my dining room floor.

I explained this to Devon. He just plain did not want to hear this. He said he cut the price "you can have the floor module." There's nothing else I will do so the driver wanted to talk to him I and my husband both stood and listened the driver said who are you because I don't know manager Devon he said his name is Kevin not Devon. The driver spoke to him, told him everything, and then the driver handed me the phone do to this guy wanted to talk to me. I asked this devon, Kevin whatever his name is for his last name. He refused to give it to me so I go to store. They exchange the paperwork but no one still cares that I have all this food going to waste. A employee told me to call customer care and gave me the number, so I did. When I spoke to a Rhonda she called 7 stores to see if she could get me a fridge but no luck.

People stay away from Lowe's. I will write every day about this. I cried. It's been a week. I bought a refridge, they sold me a broken one, then offer a used one. I took at my agreement. It won't fit and I get another and no delivery and food is rotting. My old refrig stopped working keeping cold. I have a 8 year old grandchild and my 87 father I care for in my home and now no refrig. Real nice Lowe's. People don't spend your money there. Go to Home Depot or somewhere else. "Managers are not to speak to customers like that and it's not about money - it's about I have no refrig in my home that works. I am calling the better business and filing a report to John ** and this Kevin ** needs fired for speaking to the public like that. I will never walk in to a Lowe's store again and I hope a lot of you public people don't... Stay Away. Take Your Money Elsewhere.

I have contacted Headquarters Lowe's in NC. Talked to numerous people... All of them passing me to the next. Finally thought I was getting somewhere with a Jo, claims person. She promised payment ASAP. It's been over a week and she never answers emails. I finally called again today, I have threatened to write reviews, stand in front of Lowe's in Cumming, GA with posters and my story. Bottom line Lowe's doesn't care about anyone. They don't care to lose my business. I am going to call 11Alive Bill Liss for help. Also Now I have to go through my insurance, who are chomping at the bits to sue Lowe's for this accident. DO NOT EVER LET LOWE'S LOAD YOUR TRUCK.

I asked for a manager, who halfheartedly helped. I was issued a credit but the item I actually wanted wasn't in the store. The Bayonne store manager suggested I try back in a few days. I asked if he could check the systems to see if the Jersey City NJ store had it. They did. I worked with a guy named Kerrick at the Jersey City Lowe's who was helpful and very good at what he does. He held the item and as he said, was waiting for me the next day. The transaction went quick and I had a delivery date.

The company that delivers and repairs for Lowe's is a 3rd party company with horrible customer service. The delivery guys damaged doors, scratched walls and tile floors. They refused to take the doors off the hinges and actually damaged the refrigerator so bad, that an immediate service call was required to fix it. I wasn't there to take the doors off for them. Lowe's told me the service guys would be there 4 days later to fix the new fridge and would arrive between the hours of 4:30-6:30. They arrived just before 10PM though and realized they couldn't fix the damaged freezer door. They were trying to bend the hinge, to allow the freezer door to open, but realized they couldn't fix the damage the first two delivery guys were responsible for. I called the Jersey City Lowe's store again, after dealing with managers, Maggy and Howard.

I spoke with a manager named Bruce this time who told me there wasn't even an order in to replace the fridge. The drivers told me they would notify the store and tell them to order one asap. I emailed customer care at Lowe's and spoke to them as well, in addition the store managers. All assured me I would hear from someone within 24 hours. NEVER HAPPENED! It was almost 3 weeks of constant emails, phone calls and lies on the part of Lowe's. No one ever called me back within 24 hours, in fact, I've haven't heard back from Maggy, Howard or Bruce at this writing.

I received calls from a district manager on 9/2/16 who assured me, the fridge would be delivered early AM 9/3/16. I removed the doors, railings on the stairway and had the outside door ready to be removed by 9am. At 11 am I called 866-881-2228 and spoke to a guy named Jonathan who told me I was scheduled for 1:30-3:30 PM. He could care less about what I told him the Jersey City Lowe's managers told me. The drivers showed up at 7 PM. I had everything removed and ready and the move went good.

I would not deal with Lowe's in Jersey City NJ again if they offered me 50% because the shipping alone wasted so much time. They even showed up the day after my fridge was declared ruined to take it back. Keep in mind this would have left me without a fridge and that the Jersey City store didn't even order a new one. So, if I allowed them to take it, I would still be waiting on a call back for a store order that was never placed. Lowe's must not pay the employees well because they have no concern for their customers. None of the managers I have dealt with kept their word. None! The third party company also does appliance repairs for them as well as delivery. If you deal with them, do not make plans. The drivers were always running late and despite store manager and customer care involvement I was left waiting again for an entire day for these people. The store didn't care, the 3rd party reps answering the phone didn't care either.

This was the worst buying experience I ever had or heard about. I sent well over a dozen emails and spoke to people at all levels within Lowe's. In the end, it didn't matter. I wasted days off from work and an entire Saturday waiting for them to correct the damage they did to a brand new item upon delivery. The initial delivery guys said they don't hook up water, the store says they do. The initial delivery guys said they couldn't balance the fridge or slide it again the wall either. The store and receipt say they should. They didn't even attach the plastic toe tap piece at the base of the fridge because the freezer door was out of place.

I suggest avoiding Lowe's in Jersey City and its third party delivery service at all costs. In fact, I would all together avoid Lowe's. The Bayonne store was going to knowingly deliver the wrong item and make me return to the store again because the fridge was already on the truck. Horrible experience all around. Learn from my experience, please.

Original Review: Sept. 1, 2016

About a month ago we purchased a microwave at Lowe's and had it installed. The sales women was told it would need venting, no problem. Well here it is nearly a month later and it's not vented! We have talked to at least four or five different people. ALL said they look into it and call us back. Not one call back. I think this must be COMPANY POLICY to ignore customer problems they don't want to handle. You'd think at least one person would call back unless this is their company policy.

On the bottom of Lowe's Detail Expectation Sheet it states "For reliable, professional installation service offerings at a great price. Lowe's is your best resource. We contract with experienced and professional independent installers who meet or exceed the highest professional standards in the industry." I have to disagree with that statement. A customer's time is also important, and for Sherry in Installation Sales at the Elizabethtown, KY store to be so uncaring and rude towards resolving a customer issue is unprofessional, inefficient, and unsuitable. Lastly, I informed both the store and the contractor that if they were not here within the hour to not come at all. Instead of trying to resolve the issue at hand, Sherry's only comment was we will refund your money. My family has spent a lot of money with Lowe's, and they may have lost a lifetime customer.

Informed day 4 will still not be complete if inspection not done b/f 2 pm so plan on Day 5. Repeated calls to Lowe's were generally unanswered unless I repeatedly followed up. Subcontractor Stuller Power Solutions rep Olivia was unprofessional & laughing that I was upset with lies and long delays. DON'T USE LOWE'S OR STULLER FOR ANY INSTALLATIONS.

As of this date, I am yet to receive the windows, much less have them installed. I've talked to so many people I quit counting. I never believed I could find an organization with worse customer service skills than Comcast Cable, but Lowe's has succeeded. It is no wonder people are flocking to Home Depot in droves. If you order something from Lowe's - especially windows - let the buyer beware!

There were problems from the start. Lowe's contractors left scattered wood and metal trash all over the house and did not remove it till we complained. Much of the work was poorly performed by their sub-contractors and needed redoing. They turned up the heat for themselves and left the windows and front door open at the same time.

Lowe's inspected the work when the contractor said it was finished and compiled a list of 31 defects that had to be addressed. The contractor made a half-hearted effort to correct the problems. Many defects remained. By that time we were forced to hire a licensed home inspection company costing us an additional $400.00 to inspect the work done by Lowe's. The report sums up all the problems: "It is our opinion the project was poorly managed and executed. There appears to have been limited oversight by Lowe's and the local authorized authority. Considering the items found during our time on site, major concerns as to the safety on the installed items exist. This includes but is not limited to the electrical, cabinets, safety bars. It is recommended at a minimum the shower safety bars installation be confirmed as to meeting manufacturers specification."

It should be noted that this was a big job and cost $100,000, which had to be paid in full and in advance in order to get the work started. We trusted and believed and were taken advantage of - very, very, sad. After 6 months of constant aggravation and delay the work they say is completed and final walkthrough is September 1, 2016 - this Thursday. It is hard to understand why a nationwide firm of Lowe's standing would jeopardize their reputation with such an episode, especially considering our age. I must add there was one bright spot in all of this - one person - who did not only his job but others jobs as well. Without the help of Brad ** - store manager this would have ended very, very, badly.

In our location, we don't have other businesses that will deliver large appliances. So, we had to order a refrigerator from Lowe's despite the recent horrible experience. We were told it would arrive in about a week or 2. We're into the third week now. They charged us immediately. However, prior to shipment obviously. They have repeatedly told us it will arrive "today", just like they did with the washer. And every time, wrong.

Lowe's customer service was extremely rude and did nothing to assist. They told us they would call us back by a certain time and never called back once - we had to call them to follow-up each time. I am shocked over how horrible this experience was for us. We ended up telling them to come back and pick up the carpet and are going to order through someone else. I will never step foot in one Lowe's store again and will continue to share my experience with everyone I know. They had multiple opportunities to fix this issue and never once even tried!!

The second installer has been fabulous but the windows are very poor quality. The screens are very thin and flimsy and will likely last about a year. The glass is very thin and the windows are nothing close to the quality of the windows I replaced. I was contacted by Lowe's and gave this feedback, heard nothing so called the salesperson today and was told that these are their best quality windows "in this line" and "nobody else has ever given this feedback." I should have gone to Spahn and Rose or somewhere with better quality products and I certainly should have insisted upon seeing an example of the window before I paid for them. I trusted the salesperson that they would be of the same or similar quality.

As they are all custom made because of the sizing I am stuck with them but very disappointed. I will NOT be doing any more home improvement projects with Lowe's and would never recommend anyone else go through Lowe's either. The windows are cheap and very poor quality. They are not worth what I paid for them. It seems Lowe's sells products of poor quality and then pitches that they are the top of the line. It is all about the sale. Two thumbs way way down. (The one positive was the installer - he was professional, communicated with me about when he would be here, etc., on time, cleaned up, and did a fantastic job.)

Here's the kicker: Lowe's failed to show up for our agreed upon appointment with a window of 8:00 AM to 12:00 PM. I received not only has Lowe's not contacted me nor arrived during window time of 8:00 AM to 12:00 (it is now 1:54 PM) and the "diagnosis technician" has failed to appear as scheduled. I called the home office only to be told they can provide no information of the "diagnostic technician" and was rerouted to a phone number that provided a message. NO OPPORTUNITY TO SPEAK TO A LIVE PERSON, only a recorded message that stated they were on the phone with another customer and that they'd return my call. No return phone call thus far. It is 2:21 PM.

This is not the first time I have dealt with their incompetence. I ordered a rug that through a series of employee incompetence resulted in my waiting weeks instead of promised days for my delivery of a rug. When rerouted to the "warehouse" I was told by the manager that they were waiting for the delivery of that rug but provided me the opportunity to allow me a flawed rug he had in stock. He guaranteed me it would arrive in days but offered me no discount.

This is not the first time they have faulted. I received the wrong merchandise than ordered. Couple that with such poor Installation that the installer never bothered to remove plastic covering from the merchandise. Even more astounding? The technician gave me cleaning advice which would have quite possibly damaged the product. They have great merchandise. Just horrible delivery service.

Everyone from top to bottom should be held responsibility for such negligence. That includes the company itself, Lowe's Home Delivery. Let's put the pressure on them. My opinion? Choose another company other than Lowe's to purchase your merchandise. Their delivery service is reprehensible and ultimately the fault lies with the company itself and its employees. I'm not sure of my order number. I believe it's #** for the Bosch D.W #612561, Wex Dishwasher, Store 1636 Project No. 453307963. That should make my statement claim worthy. Any additional information will be provided confidentially to Consumer Affairs.

To make a long story short, I called lowe's at least 6 times, spoke to 3 supervisors, and I got a different answer every time. The last call I made I left a review and somebody called me back and again he give a different arrival date, said he would send another one out at no charge. Checked my bank account this morning and of course I was charged again for a downrod WOW!!! This has been the WORST experience I have ever had with any retailer and I will NEVER order or go shopping at Lowe's again!!! I've never took the time to write a bad review, this was BAD!!

I bought a $1400 refrigerator and the delivery guys dented in the door handles and scratched it all across the front. I told them to take it back and they refused to. I called Lowe's and they refused to do anything about it. I also went to the Slidell, LA store and asked them to fix it or replace it. They told ME to come and BUY some stuff they have for scratches so I could REPAIR it MYSELF on a brand new fridge! I don't shop at LOWE'S for some caulk or tape or ANYTHING anymore!

Now, the Lowe's card used to make the purchase has a 0 balance but the only way to get my money back was to put it on the card. After it posts to the card in 72 hours, then call them to have a check mailed to me???? Needless to say, I'm closing my Lowe's account and hopefully never have to do business with them again.

He apologized that he was late and said office would contact me. I left a message with their office got a call back and they inform me I have to wait another 10 days before I can get my dishwasher delivered. I feel like a company like Lowe's should have a better turn around time and certainly if they fail to deliver on the specified time that they would make that customer a priority to get taken care of as soon as possible. We have bought many things from Lowe's but the last few times that we have bought items that had to be delivered I have had problems with the delivery service and installation.

Now this gets even better. The service center is not an authorized repair center but contractors hired to come out and have a look at your appliance. If it cannot be repaired they have to submit a letter to in my case Samsung that it cannot be repaired. Then after reviewed Samsung will determine if they will refund you your check which will take an additional 6-8 weeks. Oh and there have been 1220 cases filed on this same washer with Samsung and not one has been resolved or refunded. I spoke with Samsung Rep who is in the Carribean and claims not to know about the complaints. So I go to Lowe's of Rock Hill and explain my issue since my washer is still under warranty and burned up on Sunday during a load of clothes.

Mike in the appliance department just stood there like a deer in headlights and then needed to call George to see if they could offer me assistance. George the store manager in Rock Hill said if I had bought the Extra Protection plan Lowe's would of exchanged my unit. Sooo. I pay 500 for a washer but to get Lowe's to back the product they sell I have to pay Lowe's an additional fee to do so. And the washer is still for sale on the showroom floor for someone else to have the same problem with. 1200 complaints and Lowe's will not back the customer because I did not pay them additional money to do so. For the 2 other couples that were considering a new washer/dryer set while I was talking with Mike, they walked out the door behind me when I left. If you decline the extra protection you are also not informed that Lowe's will not back your purchase during your warranty period either.

They are anxious to sell you, but they delivered my product with multiple pieces missing and had no interest in taking the next step in getting the needed parts on site for the contractor to complete. I was forced to make several trips jamming 8 foot posts in a small car, dropping off at other Lowe's locations in order to get the needed posts that the sales rep left off the order...

What's worse is the attitude of the entire post sale experience.... "Yes, I see an error was made by the sales rep, the delivery etc, but too bad, we will do nothing to assist other than what our policy manual states"... (Obviously not written by a US business owner). Keep in mind this is Pro Services only, and a management issue... The employees in the other retail areas, like the "Paint dudes" are awesome, and treat you like a human... Watch out paint dudes, your simple caring for customers and going beyond corporate policy might just get you fired!

Today, 29 July 2016 - Our fourth visit to the store since 24 June 2016, a Lowe's Warranty Specialist POC NAME was provided. Lowe's Customer Service employees do not have a clue how to provide service. Store managers do not want to address any issue, managers delegate to employees who have no experience. We were advised on Friday ** did not work on Friday and to come back Monday. Today is Monday and I called and was told ** is not working today and will be returning to working on Wednesday. We were told he worked last Saturday and Sunday. This situation is unbelievable. Please review and advise how we can get assistance.

As of now, 6 weeks later, we have spoken to 2 local employees, the local manager, filed a complaint with corporate, and STILL, no floors installed. I did not mention that we picked up the materials ourselves because Pergo took so long to send to Lowe's. We wanted to be sure they were acclimated to our home. That was a joke since we have had them since July 14/16. This has been an absolute joke. It's a shame these employees have to deal with this type of situation. People don't deserve this type of treatment. I doubt I will hear from Lowe's, but I hope this info helps someone. And to Lowe's: you cannot imagine how aggravated, irate, upset, disappointed, and tired of waiting we are. This is unacceptable customer service. We are going on vacation soon. I will not cancel it. But I may be forced to cancel my installation services with Lowe's. Not that they care.

The day that we returned everything, the manager told me that everything was going to be removed from my credit card and did not give me any type of receipt and he stated that we did not need a receipt because this was a building project and that our money would be returned to our credit card in a different way. From that day in May of 2015, to now, no one has returned my money to me. I tried to contact the Lowe's managers, the Better Business Bureau, but the store did not want to meet with me. I hired other people to do the job, and I can prove that other companies did the job, and also we took photos of the building material that we returned to the Lowe's company and I have the names of the managers that stated that all my money would be returned to my credit card.

The last time I spoke with the manager from Lowe's, all he stated was for us to get ready to go to court. I am looking for someone that would be able to help me get my money back, and to help me prove that I have returned all of the building material back to Lowe's. I have the pictures of the material in front of the Lowe's building, and I have photos of the mess that the Lowe's workers did at my house. The workers also acted very rude to us because they knew that English was not our primary language, and when we would speak with them, they would say that they do not understand us. Thank you very much, I hope someone will be able to help us.

Another store directed me to one aisle that the item didn't exist then went and waited for available one register available assistance and she also directed me to the same aisles again after she called someone where the item is located. I finally found the item myself which is located to the next aisle which none of the representative told me but the items were hardly stock on two of the stores visited until going to the 3rd furthest Lowe's. It is very frustrating and will not go to Lowe's again but will definitely go to Home Depot which is just few miles away from resident.

I have never experienced such poor customer service in all of my life. The only thing that was okay was the sub-contractors actually did a nice job. Lowe's installation services is a joke! This job should have taken a week and it is still ongoing after 4 weeks. I'm very disappointed and frustrated with Lowe's. I will never use Lowe's to install anything ever again!

As a result, we have been bounced between Lowe's corporate and our local Lowes store for over 6 months to try to resolve the billing issue. Upon receiving an update the last week of May that everything should be in order within 1-2 billing cycles, we received yet another bill with thousands of dollars of interest and fees, not to mention the negative impact on our credit. Lowes has not addressed our issue with any urgency or consideration for our situation. I would NEVER recommend them for any major projects or services as a result. Please do your own research and make an informed decision so that you don't have to deal with the big business that doesn't care about their individual customers.

We had to fire them and rehire our own contractor to fix absolutely everything they did because most of it was done incorrectly and we would have had major problems down the line if we left their work the way they did it. (Just an example is they were going to charge us $10k minimum for joist work in our kitchen. Our contractor did it for $2300 and did it right.) I am so overly frustrated with this company after 6 months of being without a kitchen and delay after delay due to their unbelievable amount of errors they continue to make and all the wasted money we have spent with them.

We've waited months for them to re-order cabinets that came broken or missing, just to finally get them and have them ordered wrong a 2nd time. We've waited months for our granite install, only to have them not show up or show up with the granite fabricated incorrectly. I asked them to return some charges that we had to have re-done by our contractor because their contractor did it wrong and had to be torn out and done over and they refuse to refund us and some of the refund was for work that their contractor didn't even complete. I just want to warn anyone even considering ordering anything from them or having them do any type of work on your house to avoid them like the plague! I will never do business with them again, EVER!

I followed up on July 13, 2016 and spoke with a manager named Dustin at the Gadsden, AL store and explained the situation to him. He said he would research and return my call. He did not. I called the Hartselle, AL store and the man I spoke with had no earthly idea what I was talking about. On July 14, 2016 I called the Gadsden, AL store twice and left messages for Dustin the manager to call me back and still nothing. It's one thing to not have an item for sale but I do not appreciate being lied to and ignored. I came to Lowe's with every intent of making a sizeable purchase but was treated like an idiot. If I ran my business in such a fashion I would be out of business in a few months. I will no longer shop at Lowe's.

I have called them 3 times now. They tell me it is outside of the 30 day return policy. You got to be kidding me. I spend $2200 and they think that they are simply going to come and fix the parts. Make me wait until they come for a service call, determine what parts they need and find them and then come back and install them! They must think I am an idiot. Anything less of them taking this appliance back and giving me a new one is UNACCEPTABLE! Anything less of this and I will start shopping at HOME DEPOT exclusively. I have advice for other consumers. Lowe's has terrible customer service. I have toilets and other things I need to buy. I will take my business to HOME DEPOT.

Various Lowe's representatives have visited my home more that 14 times since the initial installation. The windows have been measured at least 6 times and I have met with four different Lowe's contractors. I have had to fight to rectify an installation that left my home exposed to outdoor elements, animals and debris by windows that were too small. I have had to educate myself on window engineering and building science. The weep holes that were caulked over on installation could potentially compromise the structural integrity of my home. I have taken days off from work, rearrange my schedule to have windows evaluated more time than necessary and spent countless hours calling and emailing about my installation. Oh, let's not forget I had to remove a squirrel by hand from an incorrectly sized and poorly installed window. Bottom line I went to Lowe's and paid for a service that was not delivered.

Makes me wonder if there is ever an engine issue if that too will be non-covered. Mower is under a year old. In favor of the warranty they have a form that will rebate cash for a percent of what you pay for mower blades at Lowe's. Simply be advised that a mower warranty from Lowe's is not going to assure you. Do not have yearly ongoing high maintenance costs on the mower.

For the record, I was not looking for a free handout -- but a fifty-fifty split would have been decent. The fan is a Harbor Breeze product, which is a Lowe's-owned company, I started with their customer service, they kicked me back to the local Lowe's, and then I called the 800 number. They all seem to agree that losing all of my business forever is better than replacing a fan that obviously has issues. All parties agreed it was a "manufacturing" issue, but since Lowe's is the manufacturer, somewhere along the line, they could have taken more responsibility.

This is not the first time that I have been disappointed with Lowe's. I ordered a vanity for my bathroom and they sent it damaged. It was obviously a floor model, and the fork truck damaged the bottom in two places, and it was covered in a black gritty dirt that was disgusting. That is one of the many stories. So definitely not the first time I was disappointed, but it will be the last.

The sales people would not have that information. I wrestled with the problem and finally figured I had nothing to lose going to Lowe's to discuss the problem. I did so, and was given a full credit on the machines. I had once again done research, and hoped this time it was going to turn out better. I ordered a Bosch 500 series compact stacked washer and dryer. Within a couple of weeks the GE set was out and the Bosch set in, and my laundry is now washing, rinsing, AND spinning perfectly load after load - large, small, mixed, heavy, sheets - everything!

Lowe's customer service was above and beyond what I would have expected. The most I hoped for was a partial refund (though the machines had been used for less than 40 loads of laundry - many test loads!). I am so impressed! Not only was Lowe's customer service and sales staff great, the installers (both times) and delivery and service were outstanding. Polite, helpful, careful, and efficient service all around. Oh, yes, the Bosch is great. I purchased the GE because it sounded very similar (and I have many GE appliances I am very happy with), and the Bosch only sells condensation dryers. I was a little nervous about making that change, but I needn't have worried. It is more energy efficient and does a wonderful job, maybe even a bit more gentle than vented dryers. Thank you Lowe's and Bosch! I guess you know where I'll be doing my appliance and household hardware shopping from now on.

When I did not hear back from them for another month, I went back to the store and Ellen acted as if she did not remember me, until I showed her that she had given me her email address. They said that I would have to bring in a piece of the extra carpet so that they could send it to Shaw Industries, the manufacturer, for testing. After several more weeks, I called again and was told that someone would get back to me that day. That was a month ago. Today, I went back to the store and confronted Ellen. She told me that they got the report back from Shaw Industries and that they found no problem with the carpet. And Ellen said that there was nothing that Lowe's would do either. They recommended that I buy a different vacuum cleaner. I use a Shark-Lift Away Deluxe.

My issue is that I use the same vacuum on my carpets in the rooms that were not replaced and do not have this problem, and those carpets are 30 years old! I guess that it really is true when you hear "They don't make them like they used to." It is obvious that Lowe's does not care about "Customer Satisfaction" at all. I will probably never go back to the Columbia store (or any other Lowe's for that matter). I think that Lowe's should list their logo as "Let the buyer beware" or take on P.T. Barnum's slogan "There's a sucker born every minute".

At that point I decided to visit the store and cancel my order since I was able to get my refrigerator at a competitor for cheaper and quicker. Was very surprised when I went to customer service and the employees were using their cell phones to contact customers??? Why couldn't they have done that for me. Poor customer service and management at the Lowe's on Route 1 in Princeton Nj. Store # 1185.

The Pergo molding came with a 1/4" metal C-channel. The channel in the T molding is also 1/4". However, the flooring is about twice as thick. So, the channel is not correct, or the T is not correct. After a discussion with the flooring personnel and the store manager, and looking through a package they had in stock, the only solution offered was to use some of the cardboard packaging under the C-channel. I'm not going to go into technical details of why that won't work, but my flooring installer had a good laugh.

I expressed my interest in never visiting Lowe's again to the store manager. He nodded his head and just said ok a few times. NO OFFER TO MAKE THINGS RIGHT. I was decent and bit my lip throughout the process, but I'm done being quiet about this now. I will warn as many as possible. This happened at the Kentwood, MI location: 3330 28th Street South East. It happened 6/17/2016 around 10 AM. ** was the flooring clerk. She was nice, but that isn't enough. The store manager should have stepped in and solved the problem.

Delivery day came and I took a 1/2 day off of work to ensure I would be there to see them install my appliances. My delivery time was from 2 pm to 6 pm. I waited until 6:30 to call and find out where my appliances are and was told that my payment was once again declined!! Lowe's processes payments the day of delivery and if you have any security measures on your cards, you will not be getting anything that day. No one called me to tell me this or even to tell me that nothing is coming to my home.

Today is now Thursday and I was scheduled for delivery on Tuesday and still no appliances. Lowe's dispatch can't accept my payment because of a "system issue" and can't process cards at this time. I was told this was my fault because my bank provides me with a spending limit on my card to prevent fraud. AMAZING! I still have no date set and am currently waiting on someone from Lowe's to call me and take my payment. I will never make this mistake again. Finished with Lowe's!

Final, the delivery date came, and it turned out to be a disaster. We have the old appliance that we have paid for the haul away service. To avoid any difficult, we disconnected it, and moved it out from the slot, put it on a small wood table. We thought it will make the delivery guy's job easy: all he need to do it pick it up and put into the truck. Not the case! The guy claimed the old appliance was close to the granite top, he might hit it. Then he claimed he might drop the appliance to the wood floor and damage the floor (If he is this incapable, how he gets the job to be a delivery guy?) My husband said, "OK, I will move it down to the floor away from the countertop for you." So he did it. While my husband was moving the old appliance down, the delivery guy just went out and drive his truck away!! What kind of delivery service is that?! This will be our final purchase with Lowe's.

Called the manager back. We asked if they intended to take our order, he said he'd be glad to but that it would be the wrong thing (We had recently purchased a countertop that came in with the incorrect edge. The associate who took THAT order neglected to tell us he ordered the wrong thing.). He said that WE ordered the wrong one before and he'd be happy to get that for us again. WE did make the mistake, though we also did not attempt to return the faulty countertop. He finally got an order form after about 45 minutes. Said the company was closed for the weekend, this was on a Friday and he would get us a quote "next week" when they once again opened. I wondered how he knew the company's hours if Lowe's supposedly no longer did business with them. The manager never attempted to fax the company asking for a quote. That was Friday, June 10. It is Wednesday, June 15 and I have not heard back from the Stow store.

I placed a call to Corporate on June 13, Monday. I was told by Will, the CSR, that he would file my complaint and someone would get back to me within 24 hours. Still have not heard back from Corporate either. It is clear that Lowe's does not want our business. I have told my contractor (we are working on a large home remodel and had intended to give Lowe's our business, but that's not happening now), told our painter who purchases paint for his business from Lowe's (he said he will no longer go back there after this experience so I can say he no longer purchases from Lowe's), have informed friends and business colleagues. This is deplorable customer service.

The side story is that we went to Lowe's in Brimfield Ohio on Saturday, June 11 early in the morning. We were able to get a quote for our countertop (the correct one, from the same company that the Stow manager said Lowe's no longer does business with, and further that that particular company did not work on the weekends which turns out to be a lie). We had our quote, early Saturday morning, and it took the associate in Brimfield less than 5 minutes to get the quote by fax. The Stow store associate and manager are NOT aware that I have this quote. Yet they have not been able to deliver on their promise to get me a quote as early as possible on Monday (June 13) nor has Corporate Lowe's been able to deliver on their promise to call me "within 24 hours" to discuss this issue.

I suspect I am incorrect in thinking that Lowe's actually places any importance on customer service, yet am writing so that you are aware of what is going on in the Lowe's store in Stow Ohio, as well as at the Corporate level where neglect seems to be the order of the day. I would be very interested to know what Lowe's intends to do to earn my trust and business back.

By month 12, Lowe's home advantage tech swaps out motherboard altogether. Now, not wanting to completely freak out. Figure being nationwide company they would make things right. Not only did my previous washer run for 10 solid years, why would I need to purchase a 5 year plan? Not 2 weeks goes by and I find myself needing ANOTHER service call with Lowe's home advantage, they refused to warranty their workmanship. I was told, "sucks to be you." 17 months. My washer will sometimes start but mostly not. I have few issues and warn all consumers. Keep away from Samsung front loader smart washers, keep away from shoddy inexperienced so called techs, and just stay clear of Lowe's period. The washer plain stinks. Fills your entire home with horrible smell unless you want to keep door open at all times, and ruins your clothing the few times you get to use it. It's a huge over priced hunk of junk.

Their Lowe's home advantage supervisors will lie to you, they do not follow up on workmanship. Lowe's themselves straight out tells you they will help you. Set the phone on desk. Then walk away. I had to use a second phone to call on another line. This time tells me, sucks to be you, this is why I purchased a 5 year plan! So, is this how they really make money at Lowe's?! I have never been so disgusted in a purchase in my life! $900. On sale you would think you could use this machine at least 12 consecutive months!! Appalling.

Consumers. Beware! Then I am told that by my 2nd service call they would had replaced the entire machine. But according to them. I never had a service call. I am beyond disgust. Now knowing my business is far from appreciated I need to find $300 minimum to use my washer machine again. Way to go. Lowe's. BBB has never heard of your home appliance department and Samsung considers us consumers to be the little fish in the sea. If anybody wanting open class action I be happy to participate.

At this point I hate Lowe's. The salespeople need to be trained. How can I fix this? I am mad and disappointed. And on top of that I gave out at the very end and had to go back to purchase a small amount to finish. They didn't have a quart. So they sold me a quart and tried to match it but when I opened it, it was gray. When returning a extra brush and purchasing the quart I didn't get my original receipt.

I called Lowe's customer service and explained how I was upset that my order was not ready when I went in, as my email stated and the employee ** was the most awful employee there. I have never been treated like that at any establishment. I think the employees need to be better trained there. I will never be going back to this Lowe's.

Got a call from a dispute lady who was looking for facts. She promised I'll receive a call within 24 hours. This in fact happened and a service manager called me and listened to my complaint, then briefed me on the way forward that the contracted company should contact me the same day to let me know when they can be here. He mentioned the permit was not ready. (4 weeks after the order was placed!!!) The contracted company called me the second day and gave me an installation date two and a half weeks later, putting the blame on the permit processing time (by the city of Plano). Answering my question on when the permit was submitted, she said Monday this week!!!

So basically, this Lowe's company, books the order, order the material. After the material arrives, then they start looking for contractor. Once they have one, the contractor applies for a permit. Once, the permit is in hand, then they schedule delivery and installation. Lowe's need definitely to implement some basic project management principles for planning and using milestones. Do I recommend this Lowe's to my friends: DEFINITELY NOT. Why did we order from Lowe's? Because of the 18 months interest-free financing and because I've had their credit card since 12 or 13 years.

UPDATED ON 06/28/2016: This is related to my previous complaint listed below regarding an 8 ft high wooden fence material and installation as well as an electric gate, in addition to a metal fence installation to separate the pool area. Total of around 16K. After a lot of trouble trying to know when the installation service is going to happen and calling Lowe's multiple times, the installation contractor Triple C stopped answering my calls. Perhaps they never answer their phone at all. I felt as we need to beg to get the services started and completed. Finally we got the installation crew yesterday (almost 7 weeks after placing the order). They completed the removal of the old fence and started placing the new metal poles.

It showed up that Triple C, the Lowe's contractor don't self-perform but gives the work to subcontractors. The crew that came was totally under-dimensioned; basically it was the owner – lead, and two workers. They did long work hours yesterday and they have not shown up today yet!!! In addition, the same crew brought the electric gate motor and all fittings and asked for a safe place to store them!! Then I asked about who's going to connect the motor and the subcontractor stated it's not his job. Lowe's stated it's not their responsibility either!!! I have not started checking the quality, which seems to be mediocre. Just as a little start, the poles are not installed at the same height!! I'll be meeting a manager at Lowe's later today but my advice to all of you is to NEVER BUY ANY SERVICE PROJECT FROM LOWE'S BECAUSE:

The Lowe's people don't know what they're selling. The Lowe's people do not understand contracts and contents and milestones. The Lowe's people do not respect commitments. The whole chain of Lowe's contracting is missing basic elements. What are the inclusions and exclusions? What are the milestones and start and completion dates, etc. I suspect we'll have major quality issues. All promises were given to have all install done in 2 days. I cannot see this happening. Actually, I could foresee when the order was placed that this could not be accomplished in two days. The total project value is already billed to the card!!!

There was another shortly before my first complaint. This one lowes lack of communication skills. I had purchased a lawn scarifier for store pick in a week. Well week later on the day that lowes website and in the confirmation email said it would be ready, I go in to pick it up (the guy at the counter that help me was awesome). Find out when they pull it up in the computer not only is it not in the store, but Lowes web salespeople didn't even have any in stock and that they would have any until august and it was April. They should put "out of stock" on their website or called me or notified via text or email. Instead they waited till I was in the store ready to pick it up. But the guy at counter at he cared enough to give me my money back right away.

Now for the past 7 months they have first said, "yes it is our fencing", and "we will replace it", "we found the receipt the first time we sold it to you." Then they said, "no we won't replace it." Then they said "if the company that sold the fencing to us provides you the replacement fencing, we will take the old crap out we sold you and put in the new." Then they said "it's not our fencing." Then they said "we sent this to our legal department and they will get back to you in 24 hours."

2 months later, no return calls, then I got a high up the chain jerk involved who said "yes, we will replace it, but we need to find some good fencing so that this does not happen again." And all during this, I have had to continue to call these douchebags because they would not call me back and avoided all of my calls; all the while, these douchebags knowing that I am treating for cancer and they could care less! Finally, after 7-months of dealing with the douchebag Lowe's Scum, they told me to go pound sand. They were doing nothing unless I could come up with a receipt, something they refused to give me. What a bunch of scumbags. What goes around, comes around, you douchebags!

Lowe's blamed it on the vendor, vendor denies claim completely. Lowe's actually beat Menards on price for these (a first for me) so I bit. Looks like I'll stick with Menards where I've been a customer since 1992. I always wondered why my Lowes was always empty. Kinda liked not waiting to check out... and now realize there is a reason for this. They should be ashamed of themselves for sticking it to the customer when they are such a large profitable organization.

have a lot more happy customers and more sales.

So, the 'manager' says that's what we got (banged up item). No other choice. I said "You just told me your inventory says you have 6 in stock." She tells me, "We have lots of theft here so you can't use the inventory listing." I told her I expressly went there today for the item, believing it was in stock, not damaged, and to get the 10% military discount - could she get one elsewhere? So she tells me other local stores have them and I could go there. I guess her expectation was their inventory was better than theirs And I could drive all over. I asked for a rain check but was told policy is to not give rain checks so I said: "Can you get one from another store?" So my expectation was get one shipped to that store and I could waste my time and come back.

Eventually, she ordered one to be shipped to my house with no shipping charge (which I think might be a special on shipping anyway, so nothing special was done). All the while some old guy clerk was telling me I was ungrateful as he had looked so hard to find the banged up item. I asked him to stop and he wouldn't so eventually as he muttered something under his breath I told him he was an **. Finally he left still running his mouth. The manager had the opportunity to tell him to go away but apparently her behavior encouraged his actions and his comments were OK and appropriate. The manager could offer no hint when I might get the item. As I walked to an other part of the store, another clerk produced another item with an undamaged package which I got. Now about 30 minutes had gone by. So that was that.

I went to 4 or 5 other locations in the store including outside to plants, back inside and outside again. All the time, a very robust, bouncer looking fellow, an aproned Lowe's employee followed me and my wife all through the store, outside, back in and finally out to the parking lot. I guess I was considered a thief. I called Lowe's central customer service and the lady here was very nice and took the info about my story. A while later I got a call from a manager at Lowe's only it was the wrong Lowe's! What a surprise. I explicitly told the lady where I had shopped but I think what happened was my home zip defaults to a different Lowe's from where I shopped. Apparently she had not listened to me.

Eventually a guy from the Lowe's in question called and was not much more useful than the store people. He would not say I was accused of being a potential thief or that I was a threat to the store but implied that I could have been followed for one of those reasons (he said 'loss prevention'). I told him if the manager wanted to accuse me of being a thief she should have told me, or if I were a threat, she should have called the police. I guess they just like being sneaky. So once again, minimum wage employees doing a minimum job, a holiday morning manager, managing to piss off a customer trying to give Lowe's money and being obnoxiously nonchalant about the whole thing, and Lowe's customer service not even listening to what store I had been at.

I don't like online inventory says in-stock and not being there, manager telling me the inventory says 6 in stock was inventory is non-usable, clerks standing around while shelf is empty, waiting for 20-25 minutes while clerks look for product, clerk telling me I should appreciate him doing his job, manager telling me item with lithium batteries with damaged packaging is OK to buy, even though the package notes to not take the item, being trailed in the store like I was a criminal, manager not having the integrity to face me with her accusation and implying I was a threat or thief, useless conversations with other (I guess managers) who make excuses and will not commit to a clear response to my concerns.

Lowe's promises the world and delivers nothing then acts like they were totally unaware of the problems. There have been gross misrepresentations and outright lies told to me by the salesman. The store manager will not even come out of his office to speak with customers including myself. I have filed a complaint with the AG's office and am contacting Lowe's corporate to force them to either correct the deficiencies or refund a portion of my money. So if you value your money and sanity please steer clear of Lowe's for any remodeling project that is unless you want to get screwed.

I called the customer service number for Lowe's after my phone call from the Lowe's guy this morning and my first phone call I was on hold for 10 minutes before being disconnected by the customer service person. The gentleman said he apologized if I was on the phone but that he couldn't hear me and hung up. I called back, was on hold again for about 6 minutes and again, disconnected without speaking to anyone. Now, I am so frustrated I certainly don't want to waste any more time trying to call customer service and I'm so frustrated that I want to cancel my order and cut my losses as the customer service is so extremely terrible. I would absolutely NOT recommend ordering appliances from Lowe's!! Buy at your local appliance store to hopefully avoid the large corporate mess!!

The treatment we have received during this project is in no way acceptable. We paid in full prior to any work being done. It has taken 6 months to complete a small kitchen job but on top of that the communication has been horrible nonexistent since January and no final walk thru with Lowe's as of April 12, 2016. You would have taken some action on us if we had not paid for the work you did. It is only fair that we are compensated for the inconvenience and treatment we received in the amount of $2,500. Below is a summary:

This has been such an ordeal. We don't have every date because it has been so crazy. Lowe's gave us an artistic drawing of our kitchen on Sept. 19, 2015. We entered into a contract with Lowe's for our kitchen renovation on Sept. 30, 2015. We have paid in full over $13,500 which includes cabinets, counter tops, and appliances. We initially was given an estimated finish time of January 1st. We had cabinets sitting in our family room from October 5, 2015 to November 11, 2015 when we had preconstruction conference. The initial general contractor was no longer on project after this and we could get no one from Lowe's to call back for approx. a month afterwards.

Messages were left for both ** and **. My husband (Rick) had to go to the store to get someone to return my phone calls. We also eventually got William and Reliable Modeling as contractors. There was no communication with Lowe's until December. Reliable Modeling had to get a permit to do project which should have been done previously. After they installed the cabinets, it was discovered the measurements taken by initial contractor was incorrect. We had to wait on Lazy Susan and end cabinet to be reordered. We were not given enough door handles. We finally got them around last week of January and all were placed but the sink pull.

Last communication in January 2016 ** said she would have final walk-thru arranged. Saturday, March 26, (night before Easter Sunday), I opened cabinet and it came off the hinge. I caught it before it hit the counter top and my husband drilled another screw to put it back up. My husband (Rick) called William on April 5 to let him know about the cabinet. William said he would get the walk-thru scheduled. Walk thru with general contractor completed on April 12, 2016. Lowe's did not attend.

Then the problem with the refrigerators. The new refrigerator is taken apart in the backyard then his measurements are made and he tells my wife that the old refrigerator will not come through the kitchen door without taking the door facing apart. She tells him that we put the refrigerator in after the door was complete. He of course tells her she is mistaken and they will not move it out. He also tells her that the new refrigerator will not go through the door without removing the door facing. He then tells her we have plenty of money why don't we buy a bigger house. By then my wife was a mess dealing with "The talker" So my wife ask him if he would at least bring the refrigerator in the house instead of leaving it in the backyard and leave the other one plugged in so we would at least have a running refrigerator. Then she calls me and explains what's going on so I go home.

If "the talker" had any common sense, all that had to be done is open the doors on the old refrigerator and work it through the door just like we did when we put it in. It took me and my wife all of about 10 minutes to get the old one out and the new one in and the water hooked up on the new one. Even though according to "The Talker" the new one would not go through the opening unless it was torn out. Then I called Lowe's to have someone put the new refrigerator back together. Guess who shows up an hour or so later? "The Talker" and the worker are back so I ask them why they didn't exchange the two refrigerators and of course it was the talker who responded and said she told them to leave it where it was. Never said another word to me or my wife while they put it back together, no apology, no goodbye, just left.

I'm not talking about the worker - he did speak to my wife and moved the old one to the garage by himself and put the door back on the laundry room. The talker was probably wise not to say anything else to me. I was already pissed, him pretty much calling my wife a liar. I also have no doubt he told his boss he was told to leave it, he just left out the rest of the story.

Today, May 16, 2016 I went to get a load of materials concrete. I just needed the forklift guy to give me a lift of concrete and I would load the truck 35 count of 80lbs concrete. As soon as I ordered it the cashier asked one of the workers to load the concrete with the forklift. He said "sure I have to cut some wood first then I will load you."

Now, I'm at the front waiting for the guy to cut the wood. I can see him clearly working extremely hard, and while I'm watching 3 other workers standing there doing nothing. Now 25 minutes goes by and I finally said something to John, the guy that blew me off on the tax free weekend, which he avoids me like I have a disease, because when I come in they know I'm ordering a big order! Says "oh ok" and just looks at me like I'm an idiot. I decide to cancel my order and start heading down to customer service to get a refund and run into the assistant Manager which makes 1 call down to the building department and now everyone wants to help!

The guy that is cutting the wood ends up leaving what he was doing, to help me. Now, John walks by me, and I just laid into him verbally about how he is lazy and avoids me, because he knows when I show up he hides. Just like the Hispanic guy that gets the carts he hides like a rat being chased by a cat. If they did not help me with the concrete I was going to Home Depot where they jump when you order stock. I am so tired of the customer service that Lowe's gives its valuable customers. Just a few bad apples spoil the bunch! How very true is that saying.

On 4/28/2016, we phoned the store to check on the delivery. They didn't know about a 4/29 delivery, they still had 5/13. We went to the store again. Another assistant manager explained that the LG range was being shipped from Korea and would arrive in the Lowe's warehouse on 5/13 - it would take until 5/18 to get it in the store. We weren't happy, but they took 50% off to compensate for our inconvenience. On 5/12, we got a call that the delivery date was pushed to 6/8/2016! We called LG but they don't talk to Lowe's customers. We called Lowe's corporate customer service. They called LG and were told the manufacturer in Korea hadn't been able to deliver, but scheduled a June delivery so Lowe's would have it by 6/8/2016.

I understand that it's the manufacturer in Korea that's holding things up. They're making LG look bad and that makes Lowe's look bad. But that's their problem, not ours!!! Lowe's needs to stand up for us. Lowe's has leverage with LG that we don't. Why won't they use it to help us? LG has leverage with the Korean manufacturer. We don't. Why won't LG help us? Where's the champion that stands up and says "The buck stops here!"? (Probably home enjoying a hot meal from their range before they head out to Sears to look at the Kenmore appliances.)

Now I am going to have to reorder the mower and make another trip to the store. Lowe's is the only place around that carries the mower I want so I am forced to let a company treat me like a number just because they have the product I want. Lowe's, This is SORRY customer service. The service in your stores is horrible and has been horrible for the past 5 or so years. While standing in the store I was chatting with one of their cashiers, she told me she worked there for (I think it was 10 years) a long time. She said almost every customer she talks with speaks about how bad Lowe's service has become. I guess she is in a position to really know.

Lowe's customer service absolutely no help. I asked about the no lemon policy. Gave me some run around about it not being covered under my Warranty because they had to come out multiple times within a 30 day period and each time they would have to install parts each time for it to be valid. So They were more than willing to take my money for this service plan but refuse to honor it. So my advice to anyone purchasing anything from Lowe's home improvement is to make sure you tell them absolutely no when they try to sell you a warranty because they will not cover it.

So, I started talking to the store and come to find out that she had called the store in my area. If she had listened in the beginning she would have heard me tell her the store number. Some of the agents seemed to pull it up with no problem and others acted like they couldn't find it for anything. So that same night, Wednesday, I called right back and got another agent and asked for a supervisor. I guess, she was helpful. She actually called the store in Jensen beach, FL where the item was ordered. Come to find out they never shipped the item but certainly didn't mind charging me. So she and I had a lengthy discussion. Told her how many times I had called and all the trouble this had been all because somebody didn't do their job. I had made 5 or more calls and was on the phone forever each time. So she told me they were going to take the shipping charge off, whoopie, it was only a few dollars anyway, and expedite the order.

Well two days later and I still don't have the item and I am sure they have an acct with UPS and certainly won't lose that few dollars in shipping. The store in FL called me and of all the nerve the guy basically told me he wasn't making excuses but... almost that it was my fault, that I should have got the store number from the call center and called them myself, cut out the middle man. I was furious. I asked him what would be any different. Well he couldn't think of any reason except, "it just would." Said something about it got in with the internet orders. I told him that wasn't my fault, but theirs. And if I came in they would give me 10% something. Duh, check the number you just called dude, I don't live in FL. WHAT A MESS!

Paid and a week and a half later called in as the credit had not shown up. I had her info and thought it would be no problem. She flat out lied and said that she did not say this!!! I have never been so disgusted with a company as I am now. She said she would speak to her manager and came back and said she would do it. Put me on hold again and when she came back she said she couldn't and it was a misunderstanding! The 20% was put under a code for a sale that had ended. I had no knowledge of this. I thought they were being nice and trying to keep my business. I have now been lied to twice by someone who represents this company in a managerial role. This shows horrible integrity from a company that we should be able to trust. I WILL NEVER SHOP HERE AGAIN nor will my friends or family as my faith in this company has been destroyed.

I informed her I've already been charged in full so there's nothing else to charge me. She informed me their new order system doesn't work like that. After some back & forth and confirming with Synchrony Bank that I had indeed already been charged the store was convinced to deliver the windows and work out the order issue later. Windows were installed and (so far) I'm happy with the windows and the installation job, however Lowe's proceeded to try at least 3 more times to add charges of $5196 on my card and each time it was verified with Lowe's, Synchrony and myself on the phone that I had already been charged in full. The charges were of course rejected because it put me over my credit limit. Now I'm concerned with whether or not this affected my credit rating (as we're now up to over $20,000 in bogus charge attempts) and has the installation company been paid or am I going to find a lien on my property down the road.

I finally sent an email to the CEO and got dumped to the "Executive Customer Service Team". All they did for me was get the order stopped so that I no longer got hit with charge attempts. They also said they would have Synchrony Bank send me a letter confirming what I was charged, what I've already paid and what my balance is. Really? I guess I won't get that information on the monthly statement that I receive?! I asked for something in writing confirming the additional failed charge attempts were invalid so that if it did hit my credit report I have evidence to get it cleared as a bogus charge. I also asked for confirmation that the installation company had been paid. Considering that I was repeatedly harassed over the failed charge attempts and had 13 calls from Lowe's in a 6 day period (and that doesn't include my calls to them), I don't think this is too much to ask for.

That's all I want and we can consider the issue closed and I'll consider shopping at Lowe's again in the future. They refused both and promptly sent me an email telling me they were done talking to me about it. So on March 31st I filed a consumer complaint with the North Carolina Attorney General's office because I take my credit rating very seriously and will not tolerate having it fouled up by someone else's incompetence. And the fun continued... When the windows were delivered the installers discovered there was a tear in one of the screens. They told me they would take care of getting a new screen ordered and would be back in 1 to 2 weeks to 'pop it in'. Two weeks went by, no screen. The installation company told me they'd have to check with Lowe's and call me back. No response. Two more attempts to contact the installation company, Odds & Ends out of Harrisburg, NC, went straight to voicemail. No response either time.

I then sent an email to the Lowe's salesman. No response. Called Lowe's customer service, got pushed to the installation group. I was told they'd check on it and get back with me. No response. Finally called and asked to speak to a manager, he'll call me back. A customer service rep ended up calling me back to let me know the screen was never ordered (even though I was assured it was ordered back on March 24th). Now they'll expedite the order and gave me basically the same timeframe I was originally given (when it wasn't being expedited). Apparently these folks think I'm incredibly stupid.

I hope I am wrong but with having such a hard time getting a response about the replacement screen from two different companies, I can't help but wonder if it was retaliation for me filing the AG complaint. Perhaps it's simply a case of "We have our money so you can piss off now". Either way, extremely disappointing after spending that much of my hard-earned money. I had other choices but I chose Lowe's because I thought they were a good company who cared about their customers. Apparently I'm wrong. I'm sending additional documentation to the Attorney General today as I still expect to get the statements I asked for. That's all I want and I won't stop until I get it.

They said we could either get Lowe's back out to re-figure the cost or we could just let them do it for the cost of lunch. Of course we didn't want to delay this project any longer since our whole house was in disarray so we agreed to buy them lunch. They insisted on meeting my husband at the agreed place and they put in their own order. Not surprisingly, lunch on us cost over $25 for them. Then to top it all off they actually broke one of our original tiles they were cutting to make it look right. This was over two weeks ago and we are still waiting on Lowe's to contact us about the broken baseboards, hole in the wall and broken tile. Never, Never, Never again will I use Lowe's installation on anything. The name of the installation company was Midwestern Installation. What a rip-off.

April 7 came and went. No fridge. No call again. I called Lowe's and was told they meant to call and tell me was backdated to April 9 to arrive at store then would take up to seven days to be delivered. I explained again dissatisfaction as this brings my order to a month to arrive and the loaner is not acceptable as a replacement to have to deal with for an additional two weeks. They offered a similar loaner to the one purchased and would take the first loaner away. A second beat up fridge came but at least doors would open.

Date for new delivery on new fridge came and went. No call AGAIN. I again called Lowe's and was told the fridge had a delivery to arrive at store April 19. April 19 came and went. No call. No fridge. I called again. Was told would be now April 26 to arrive at store and then up to seven days to arrive at my home. Lowe's had my money. I don't have my fridge and no one seems to care. I also sent emails along with calls and have all these promised dates in writing.

If he doesn't follow up and communicate about the order, I am sure the people under him don't care either. This is a leader? So I have an associate page the person who entered the order. He is an assistant manager. He doesn't respond to the pages and the associate says he is probably out to lunch. They will have him call me. I am still waiting for that call. He had never called and spoke to me or communicated any problem with the order. I asked the associate to check on the order and they say the date was moved back to the 25th. Over a month from the original order. They also said it doesn't necessarily mean the door will be here, the system was just changed because the person would have to act on it because it didn't arrive on time. Why don't they follow up and let me know what's going on? Why are they so disrespectful? Should I just cancel the order? Cut my losses and shop someplace else?

Throughout the process I have called and emailed their customer care in an attempt to get someone to follow up and get me my door. They need to rename it to customer don't care. Then it will match my expectations. Their resolution in each of the emails is to reach out to a member of senior management and have them contact me within 24 hours. It has never happened in any of my contacts with customer care. I asked 2 people in the store for name and contact information for the next level of management. I have a name but no contact information. I reached out to customer care one last time and asked them for the contact information. They refuse to provide it saying they are going to escalate up to the store manager level.

Avoid this store like the plague and avoid this frustration. They took my money and have disrespected me for over a month now with no definitive end in sight. Basic, simple follow ups would have gone far. Much too late now to resolve this amicably. Fire the whole lot of them and give the customers what they deserve – good customer service, good communication, common respect and appreciation for my spending my hard earned money in your store. Without customers you are nothing. You will be going forward without me as a customer, and hopefully everyone I can reach telling how horrible my experience has been and continues to be.

Next was the delivery day and was set up and time frame to deliver. Time window came and gone and another call to store to see what is going on, I was told they could not fit on the truck and not delivering. Gee thanks for calling! So finally after next day delivery, they came and delivered. Installers came and found damage to screen, noted damage and notified Lowe's store. Call back in January and told they have to be ordered. Go back in February and nobody knows anything. So after I literally went off in the middle of the store and got the store manager's attention. Ordered again and finally got call to come and replace. Set date and time for today and guess what? Nothing again. No call. Nothing. Nightmare from hell.

Then today, I stopped at the Lowe's on Skibo. I do not know why. I should have already went to Tractor Supply, but I picked up 4 bottles of Ortho, that was on sale, another big green sign. There were multiple colors, and I picked up three different colors types, but again, they wanted $33.00 not $24.00 for the product and the person at the register did not want to do anything, but maintain the register would be correct. I am on my way to Tractor Supply and not going to waste my gas going to Lowe's.

He was just as confused as we were. We were told now ONE item was "missing" and the other two would be delivered. THEN, in the SAME PHONE CALL, they "found the item" and all items will be delivered today. WHAT IS GOING ON?!? Gets better. We receive ANOTHER CALL stating one of the items is nowhere in the warehouse. I wish this was a joke, it's not. My husband, aggravated at this point, who wouldn't be, told them to deliver what they had. We were told by 2:30 our delivery would be here. Well, it's 3:00 and no sign of a delivery. Needless to say, we are never, ever, ever shopping at Lowe's again. Home Depot it is. For such a large company, they REALLY need to get it together! My husband and I BOTH took time off of work to be here for the delivery and days after for the installation. Extremely disappointed and absolutely unacceptable!

I ended up canceling the remaining half of the order. The last order I received a call to schedule delivery which I did for the next evening. When nobody showed up, I called to be told they had the delivery scheduled 2 days later in their system. Then this morning, I receive another call trying to schedule delivery of the canceled items. What a mess!!

He looked at me and stated that he was "sorry to inconvenience" me but that I needed to come back to the store after 1 p.m. and deal with the employee who had originally taken the order. I informed him that coming back after 1 p.m. did not suit me and that is why I was there at 10:00 a.m. I became very upset that I could not pay for my purchase and get my carpet ordered for install. I told the employee to forget it. I would go somewhere else where I could get good customer and left the Staunton Virginia Lowe's Store. I have dealt with this store for years and have recently noticed a horrible decline in customer service.

When you go into the store and they won't give you service or take your money then it is "TIME TO MOVE ON." I will NEVER shop in Lowe's again. When I tried to call and speak with the manager about the incident that too was a joke. I kept getting put on hold and then the operator or someone... Perhaps the manager just hung up on me.

Lowe's is saying all kinds of things may be why, specifically because we installed it ourselves and they suggest the floor wasn't level, and it isn't good in mobiles/park models. (That isn't what we were initially told.) It is only between two cupboards and our whole mobile was leveled prior to. The floor is solid. That is a cop out and they won't do anything. Less than three years for a flooring to last as it started last year. Unacceptable. If you bought at Costco they would at least stand behind the product and make the manufacturer compensate you. Not Lowes, just simply not interested. Please help spread the word - the manufacturer's warranty means nothing unless you get Lowe's to install the product. Lowe's will wimp right out and not even offer to get help from the manufacturer. Buyer Beware!

I will NEVER go to any Lowe's Improvement store again unless I have no choice. I get better treatment from good old country folk in the smaller improvement stores. They may cost a little more, but that beats the treatment I get at any Lowe's Improvement store. Let alone the only customers getting all the "attention" were ** folk. I regretfully spent $70.00 there today.

There were several contractors involved but the first ones who had employed those men had been called within weeks of every time they came out to "fix" the problems. The Lowe's inspectors even came several times and told us they recommend being at home every time they came and said things like, "I'm not supposed to point things out, but this is wrong too."

To make a long story short(er), they came out about 4 times to correct the fence and failed every time. Now, we asked for a different installer (which was recommended to us by the Lowe's inspector(s)). We contacted Lowe's again to see what the holdup was at the end of December. Just the other day, at the end of March, they said they were coming to repair what they saw to be incorrect... 36 out of 51 posts. The owner of the "new" contract company came to inspect everything and after changing his story, said he could fix it by only addressing that 288 ft worth of fence. He informed us that he knew the first contract company and didn't want to "step on their toes," and asked if we were willing to give them another shot. We said, "No, we're sorry but we gave them many chances."

The young men who came out were super nice guys and they said, "Sir, we really feel bad about what they are doing to you." He said that he was going to be doing more damage than good and asked me not to tell them. He said it for fear of losing his job. I knew that that isn't legally possible and told my wife what he said. I asked the guy what he recommended and he said, "Call Lowe's and don't give up, and I will tell my boss that you don't want this 'patch work.' I agree that I shouldn't get a refurbished fence, 1 year after paying in full."

Their immediate boss told the owner, and the owner called my wife and said that we were the type of people that wouldn't stop until we got our way, called her a liar, and asked why it was that she was always the one to talk and not her husband. My wife was broken about this at work the other day and begged them to give us our money back and take the fence down. They said it wasn't an option. They offered to close the warranty on the fence as "AS-IS" and give us part of the money. We calculated 7 dollars per square ft of install, and the price of materials to just over 5900 dollars, and we asked for 6500 and be done with it.

They told us yesterday that it was escalated and 3200 dollars and AS-IS was their offer and will not offer anything else. That would barely cover the cost of someone removing the concrete. We now have until Monday to decide what to do. Would a lawsuit be possible against these people? Would it be worth it if we won or should we take the giant loss? We can't sleep because of this. Btw, this fence is EXTREMELY crooked. Some posts have zero concrete and can be lifted entirely out of the ground with ease. There is also MANY things that I have left out. I could write a novel with it all. Please help us someone. This is so wrong.

The communication between customer service and the installers who visited our home were incomplete and they were NOT aware of the standard install of the dishwasher or cooktop items. The follow up from Lowe's customer service (Lake in the Hills, IL) via voice mail was that LOWE'S does not do the work we've requested. We made another call to Lowe's the following day only to be told again that LOWE'S will not help us with any installation of our purchased appliances at LOWE'S.

About 2 months ago, I requested a copy of a receipt for the bathroom cabinets and fixtures, which I need for a legal matter. Until now, I still do not have that receipt. I had to make more than half a dozen calls, tried emailing, waited to have my calls returned and often did not receive those call-backs, and finally, I was told that I should "appreciate everything Lowe's has done for me." That last statement was sickening to hear and left me astounded by its rudeness and complacency.

When I eventually spoke to the assistant store manager, he gave a halfhearted apology and attempted to give me 10% off my next purchase. No thanks. After I pay off my fence, I'll close my Lowe's credit card and won't be purchasing there again. My mom always told me that Lowe's had terrible customer service and that's why she uses Home Depot. Lesson learned. I'll stick with Home Depot from now on.

Within a week - in November - the machine would not work - it gave an Error message and would not function. In December another repair person came. He said the machine needed a new motherboard and some other part but might work till parts came. It didn't. Error message and non functioning dishwasher again. In January 2016 parts came for the repair scheduled for March 4. We were notified by Lowe's in early February that Bosch had classified machine as a lemon and we're going to exchange it.

It is now mid March. NO replacement dishwasher. We've had a run around from at least 5 different Lowe's "managers" and "assistant managers" who now want to take out the non functioning dishwasher while they attempt to deal with Bosch for replacement... which means if their history is any indication - a hole in my kitchen for another year - if I'm lucky! What a nightmare. I wish I had never left Sears, never left Whirlpool products and wished I had functioning dishwasher! I would not recommend this dishwasher or going through Lowe's. PS: We did buy the extended warranty.

Copied Lowe's -- headquarters. What a great experience. They have a time requirement to get to customers and routine follow-up... They should be models of good customer service (attention to detail, listening, follow-up, problem solving skills, executives involved, etc.). As opposed to the manufacturing company -- Weber -- no real skills, much confusion, not concerned about safety, etc. I'm fairly critical about 'vendors' -- just wanted to throw Lowe's a big Kudo! They deserve your business... IMHO. (btw-- no affiliation with them, at all.)

I guess I will believe they will show up when and if they ever do. My brand new washer I purchased because the previous washer was a front load and it smelled moldy and I understand now that this is normal for a front loading washer no matter how often you clean it... But now I have a four-month-old washer that smells like mold. It might have been okay if they would have shown up for the first appointment but they didn't and I guess it's expecting too much that new appliances would work or last or that service would be provided. Garbage! Total garbage, 3 appliances all less than a year old and they require service for total failure to perform the task they were purchased for…

The people that work for the "Lowe's Customer Service" are NOT customer service oriented people and extremely inefficient and that is a VERY nice comment with regard to the service I have NOT received. I have 6 major appliances in my home and I have had on average two service calls a week for the last six months. This is OVER THE TOP ridiculous that Samsung, General Electric, Maytag, and Whirlpool are all junk! Purchased from Lowe's, Home Depot and Rosner's and the service people for all these appliances are extremely busy!!! I am looking for one company that makes a decent appliance, any appliance!!! Lowe's cannot handle the after the purchase service.

Another week passed by. No call whatsoever. I called them, was on hold for 45 minutes, no one answered. I had to contact Lowe's and I was told it would take another week due to parts being in back order. I complain and they said they were going to expedite the order which obviously never happened. Yesterday I got a call saying parts were ready and to expect a phone call to schedule repair, no call at all AGAIN. I called today. Now they are telling me parts aren't ready until MARCH 21? No one can give me an answer of why it's taking so long to repair my refrigerator. This is beyond frustration. I paid the extended warranty in case I needed it. Now that I need it, I'm receiving the worst customer care and service ever. Please fix my refrigerator. That's all I ask.

I called back and said that to dispose of the table I would have to find a car large enough to put it in, drive 20 to 30 mins to the dump and pay $40 to 'dispose of it', then drive home again and that was not acceptable. Her lovely response was "well can't you just take it out back and burn it?" WTH??? I explained that we actually live in the middle of a large city and that was not a viable idea and she then said that she would personally take this into her own hands and call me back the next day. It's been three days. I am now donating this table to the homeless and will never ever buy from your company again. You really don't need to contact me please. I have never written one of these before but honestly have never had such ** service before and do not wish to rehash it over.

Contractor did not show up for weeks at a time, did not complete many items on his project list, and resulted in us staying in a hotel for 9 nights. Now the engineered wood floors that they installed have "oxidized" and there is a rug/carpet mark in every room. We were told today that Lowe's will do nothing about this (it is normal) and that we should pick up all of our rugs and that the floors should even out with time -- not sure how much time. This will require us to rent a storage area for these items. They no longer sell the product that we purchased -- Bruce Flooring -- I am sure for a good reason. I have rehabbed 5 homes in the last 20 years and have never had worse service.

I asked to speak to the Supervisor who was Billy. He put me on a conference with Samsung and then told me it would be around 5 days for a replacement. I told him that was unacceptable since that was the only refrigerator I had and what did he want me to get coolers and store my food? His reply was "sometimes in these situations you need to do that" very sarcastically. Then he preceded to block the three way conversation with Samsung so they could not hear me on the phone. Last night I came home to a refrigerator now that had about $500.00 in spoiled food and a flood in my kitchen because the compressor completed died. Very disappointed with Lowe's flippant response and refusing to expedite the replacement. I was also warned to make sure they don't swap it out with a floor model.

It was very obvious where was the "error", it was included in a position of removing and reinstalling toilet bowl, which we have agreed with the contractor previously that it would not be touched. This "error" was covered by ** immediate manager, as well as store manager **. None of them would allow for a face to face meeting with the contractor and I was forced to request a refund of my estimate fee and to abound my project. The whole process smells with fraud and you should be worry when people cover their "errors" by refusing face to face explanation with an actual contractor or vendor. What could happened in actual completion of that project is anyone's guess but it could not be good.

I receive a call from the service provider that they received the part and that is when the second appointment was scheduled for a technician to come replace the pump. On the day the tech came, he called in the morning and said he would be there between 10:30 and 12. He shows up at 12:25 and is there for 15 minutes. He replaced the drain pump but didn't bother checking to see if the washer worked afterwards, and if he did, then he would have found out that it in fact did not work. Assuming that it was working, because that's what we do, we trust that with a big company (Lowe's) they would have service providers with technicians who know what they are doing and how to work on large appliances, I put a load of laundry in the washer and it starts and not even half way thru the cycle, I receive the same error code. Washer is not fixed.

I called the service provider and told them it's still not working after the drain pump was replaced. A third appointment is needed to have another tech come out the following week (first available appointment they had). I receive a call in the morning from the tech telling me he would be there between 1 and 2. I receive a call from him again at 1:20 and he tells me that he would be there in 20 minutes. 5 minutes later, no joke, he calls and tells me that he's at the house and no one is there. I let him know that I was down the street, 5 minutes away, he tells me he would call me back. I get home in the 5 minutes I told him, and he's gone. I try calling the phone number he was calling from and no answer. I called the service provider and let them know that he just left and they told me that he's already out of the area and that I would need to reschedule.

I contacted Lowe's customer care and told them I wanted a different service provider to come out. So they set up a fourth appointment with a different provider. Technician comes out and tells me that there's not power to the drain pump so they need to replace a wiring harness. Fifth appointment scheduled when the part came in a week later, tech replaces the wiring harness and the washer still does not work but at least he checks it before he leaves. He orders a separate wiring harness and another drain pump. Sixth appointment scheduled when the parts come in, another week later, and this tech has no clue. He has all the parts and I overhear him on the phone saying, "I have these parts and I don't know where they go". That was my first clue that I was still going to be without a washer.

He replaces the parts, or doesn't, I have no idea, and turns the washer on and it starts making a loud thumping sound. I asked him what the noise was and he tells me that it's because the washer had to "start up". I said that's never happened before. So he turns it off, waits a minute, turns it back on and the thumping stopped. He gave this look like he was impressed with himself for "fixing" the problem. Needless to say, the washer was not fixed. It stopped during another cycle of laundry I was trying to wash. I contacted the service provider and let them know it wasn't working. A seventh appointment was scheduled. Tech comes out and says the motherboard needs to be replaced, parts need to be ordered.

Another week later, parts come in and now we're scheduling the eighth appointment. Tech comes out and replaces the board. Washer doesn't work. So he tells me that they have replaced every part of the washer and that it can't be fixed. But after 4 days of not hearing from anyone, I call the service provider and they tell me that more parts were ordered. I ask them what is taking so long for a tech to figure out what the issue is and why it's not working and what the process was before they deemed it "un-fixable". They told me that I would have to have 3 service calls with parts being replaced. I let them know that I think I have exceeded that and they told me that after the parts come in and they are replaced and it still doesn't work, that's when they would consider it un-fixable and it would be up to Lowe's to provide a refund or to replace the washer with a new one.

Ninth appointment and the tech comes out with the new parts, replaces them and it still doesn't work. Again, the tech tells me that it can't be fixed. I contact the service provider after 2 days and they tell me that the lead technician requested to order "updated wires and and updated drain pump". Why am I being told one thing and something else is happening. It's either lack of communication or just no communication at all.

We are now 2 1/2 months without a working washer that I have only had for a year. Every single part in this washer has now been replaced and it still does not work, but Lowe's will not replace it. They denied for it to be replaced and the only reason they gave was because updated parts needed to be installed. Appointment number 10, the technician installs the "updated parts". Washer still does not work. I think it's safe to say now, they are just wasting money on all these parts. I have had 4 brand new drain pumps installed, 2 bottom wiring harnesses, 2 top wiring harnesses, a brand new motherboard. I'm not a "part" expert but I think we're looking at a total cost of more than I paid for the washer to begin with ($850.00).

I am beyond frustrated that it has taken so long for something to be done. It's really inconvenient to not have a working washer for 2 1/2 months, with a child, and to have to go to family's house to do laundry. The whole experience has not been good from the customer service to the service providers. If you are in the market for any new appliance, I would not consider Lowe's, even if it may be 50.00 cheaper. I would rather spend the extra money to have better customer service and a better experience. You can't replace time.

The repairman comes and we need a compressor and evaporator!! The value is very close to the full value of our refrigerator!! It gets better, they can't install for a week!! A week without a refrigerator, now I will lose what is left of my food. They offer a loaner, a used machine. I am fearful of infesting my home with bugs, they never call to follow up on offer. I have spoken with multiple managers, customer care specialists and the latest response is, "we will review and get back to you in three days!!" We have spent so much so money in Lowe's in the past few years and this is how we are left... Truly unbelievable in a time when we know so much about the importance of customer service.

Since the fence has been up, all of us have had major issues with all the dogs. In fact, one gap is so big, that a dog came into our backyard! The gate is an eyesore. I have repeatedly tried to get some kind of invoice or receipt detailing charges but to no avail. I have contacted Texas Turnkey to come back out and fix the errors. I am waiting on that now. When they come out (and I hope they do), I will continue the review. But, right now, I would strongly recommend that you not hire Lowe's to do any kind of work whatsoever! They contract out to cheap, inexperienced workers so as to maximize their profit, and you, the consumer are simply screwed. Hire private, local, established fence companies. I wish we would have!

When I called the Lowe's warranty department to complain, a supervisor stated they would not replace it, but she would kindly call the store and try to obtain a loaner washer until this is all resolved. The catch we would have to pick up and install which I cannot physically do. Also my point is the have repairs for this washer has reached three times it's value and I am going on 2 1/2 of no washer. I will never purchase a large appliance from Lowe's or a Whirlpool product again.

Our Lowe's of Show Low, Arizona window install story - we ordered Cascade 5000 Series window on 9/18/2015. These were strongly recommended by Kayde, a Lowe's window specialist. The Pella 350 window series told to avoid and that Pella has horrible customer support. We were born and raised in Iowa so this surprised us. That Cascade in comparison with the other windows (Pella 350 and Milgard Tuscany) had better UV protection and R value. We decided on Cascade windows and windows would arrive in 2 weeks.

November 2, 2015 - Cascade windows arrived much later than expected. 2 windows were known to have issues as they had note on them from Cascade. Cascade rep Tom was at our house day 1 because of this. He promised these 2 windows would be on reorder and arrive within 2 weeks. Later to find out that these windows wouldn't arrive until December. This made us question if Tom ordered windows when he said he did. Stucco was cut away from window areas and the housing paper was cut through in the process. 5 of the Cascade windows installed in our home were verified to have manufacture issues. Tom was no longer responding to our concerns on the quality of the windows we received. A total of 7 of the 19 windows were faulty.

Foam insulation was put in holes and wood blocks to install the windows. Our stucco repair guy (non Lowe's employee) saw this and said he would not warranty his work around the windows with install like this. He informed us where he is from it would not pass inspection. We questioned Lowe's and were told this was normal install methods and not to worry.

November 6, 2015 - Plastic was put on windows because of them being faulty and winter storms on the way. Work to repair Stucco on our entire house had to be delayed, which caused a 10% increase in quote costing us $2000.00. During the work process window crew stepped on our gas stub and did not inform us this accident. I had to call out a service guy to confirm no gas was leaking from the stub.

November 21, 2015 - Gave the ok to order the Pella 350 windows upgrade as we had no faith left in Cascade. Cascade had lied to us and at this point we were frustrated. We had been leaning towards Pella at the beginning of our window search but had been persuaded to go with Cascade. We should of went with our first instinct. Told Pella windows would arrive December 28, 2015.

November 24, 2015 - The installed cascade windows separated from our drywall 1/2 inch. Solution was to pull window back in and screw bottom sill in place until the new Pella windows arrived. Drywall damage was done from windows shifting. December 28 came and went - no windows. They were delayed and Lowe's was unaware why. I was informed by Lowe's manager Ryan that I had picked a bad time to order windows.

January 19, 2016 - Windows arrived at our home. January 20, 2016 - Work began again at our house. I was feeling hopeful. Pella windows had no manufacture issues. 3 windows are missing upper felt and have been ordered, very minor compared to Cascade issues. More stucco was cut back to be able to waterproof window and expose undamaged house felt paper. The Lowe's installers told us they would follow Pella window install instructions. This cost us an extra $500 on top of what stucco guy quoted, as they had to cut back 6 inches of stucco to properly seal window.

Flashing tape was installed as water barrier and the wood window framing was installed to make a tighter fit. The flashing tape was not sticking because of cold conditions so it was stapled on. Two of our windows have stone exterior so they had to be installed from the interior. They cut two of our stones to install the screens. Drywall and bullnose trim still need restored to original state. When breaking out more stucco there was interior drywall damage around windows. These still need restored. Pella windows had no manufacture issues. 3 windows are missing upper felt and have been ordered. I wonder if Lowe's will provide us these still as they have walked away.

January 29, 2016 - Our stucco contractor installed the stucco pop-outs around the window shortly after the windows were inserted. Extra costs because not done with whole house re-stucco. In the next day or two we received a rainstorm and Aaron was awakened in the middle of the night by the sound of dripping water. Aaron found that a window was leaking into our home. We also noticed water standing in the bottoms of the windows and condensation on the glass because they could not drain from the weep holes which led us to investigate further. Through our 15 minute internet research on Pella.com we were able to determine that, in fact, Lowe's had ordered the wrong windows for our application.

When we realized what had happened, Aaron reached out to Ryan and Glenn ** from Lowe's to inform them of what we had found. Aaron requested Ryan and Mike come to our home to look at our windows. During the visit Ryan seemed insistent that the store was right and we were wrong and attempted to explain to Aaron how weep holes are supposed to work. Ryan told us they would overnight a window from Lowe's to look at it and determine what was going on.

February 4, 2016 - After receiving the sample windows from Pella, Ryan and Glenn called Aaron. They offered to give us our entire window installation for free if we would just keep the windows we have. These windows are worthless to us as they aren't correct for our application. They would crack the new stucco and cause mold in our home. We don't feel this is an acceptable response to our issue and at this point we will have well over $6,000 in additional stucco costs due to Lowe's inability to get this project completed as planned and according to our timeline.

February 5, 2016 - After email to CEO, Aaron received a call from executive support. Support said they would look into our case and be back in touch Tuesday, February 9, 2016. We were hopeful that our situation would be made right. February 9,2016 - Received call from Lowe's Support. The only offer is to keep the incorrect windows for free. There wasn't even an offer to replace incorrect windows for the price we paid for this install.

February 10, 2016 - I called Pella support. I am impressed so far with Pella's customer service. I informed them of our current situation. They were not happy with what I had to say about our Lowe's experience so far. Pella will be making a service call to evaluate our situation, hopefully done within this next week. I am waiting to hear when they can schedule the on site visit. I really feel these Pella windows are far superior to the Cascade. I only hope to get this figured out. I would like to have windows we can enjoy and not have worry about mold growing in our walls. We shall see if we can get better service from Pella than we have from Lowe's.

Original Review: Feb. 4, 2016

So much for Lowe's "Price Match"...it isn't guaranteed at all. Per their own website they state: "We guarantee our everyday competitive prices. If you find a lower everyday price on an identical item at a local retail competitor, just bring us the competitor's current ad, and we'll beat their price by 10%. If a competitor is offering a percent off discount, we'll match the final net price the competitor is offering. Our price guarantee does not apply to installation labor, to the competitor's closeout, special order, discontinued, clearance, liquidation or to damaged items. Limited to reasonable quantities."

Nowhere in this does it say they have the right to say that they can turn it down if they are going to lose money on it. So don't even try...and if you aren't happy, their Supervisor in Customer Support will ever so politely tell you there is no one above him to help you. End of story. Well...sadly, Lowe's not only lost a valuable customer and Lowe's Card holder...they lost our trust.

The backsplash - the contractor that came to measure came on the completely wrong day - luckily my husband was home. When the backsplash was installed Lowe's had sold us trim pieces that would not fit with our backsplash. Since the contractor was there laying the backsplash, we had to call Lowe's, pick something out over the phone (far from ideal) that would fit and PAY for them to bring it to us (because obviously I'm not going to leave the contractor in my home alone). The end product - we found tiles of our backsplash that were cracked, some trim pieces are crooked, and there was grout everywhere that I spent literally hours cleaning.

The appliances - when shopping at Lowe's for appliances, we were told (and read the sign hanging up) that if we spent so much money on Samsung appliances, there was a rebate for a TV. When ordering the appliances that same day, we were told the rebate to mail in/submit online would print at the register. It did not. When inquired, it took an extra hour for them to figure out that the rebate didn't start until the following day (why were there signs up then?) They told us we would have to come back the next day to sort it out since that's when the rebate started.

We came back the next morning. They still couldn't figure it out. Eventually gave us the "value" of the tv on a Lowe's gift card. When appliances were delivered - they sent a weirdo and a kid from the garden department(?) They were very rough with our new appliances. Had to take the doors off the fridge to get it into the kitchen. They didn't put the doors back on correctly, they stripped a bolt trying to get them even (which they failed to ever do), our dishwasher had a huge dent in the cover that goes on the bottom. My husband messed with making the fridge doors even after they left. Come to find out, they didn't put the doors back on correctly. They also bent the cover that goes on the very top of the fridge...

Somewhere in there when the weirdo stripped the bolt, he asked for a rubber band as a "trick". To say the least, he didn't know what the heck he was doing. Also, the weirdo complained to us that he had to come after 5:00 (sorry, we work?!) and somewhere in there he said something along the lines of, "only idiots buy Samsung products"... Also had to ask Lowe's to come back out the following week because the doors still weren't even. I politely told asked them to send a different guy because the initial guy (weirdo) couldn't figure it out initially and I didn't want to waste his or my time. They sent the same guy out there, but this time with a manual (eye roll)... He assured us he would fix the problem. He didn't, he screwed it up more. Lowe's is having to order us a new fridge.

Somewhere in this whole ordeal, we had to buy some new plumbing/pvc pipes for under our sink, we tried to use our gift card that we had received (earlier mentioned) and Lowe's told us we couldn't use it because they couldn't get it to swipe. It was a $30 purchase... We had just spent over $10K at Lowe's. And they couldn't get our gift card to swipe, so we were told we were just SOL on the purchase and would need to "pay in cash/ use our debit card"... I mean come on.

I am still dealing with having Lowe's order us a new refrigerator since their delivery guy screwed it up. Who knows what other problems are waiting to arise. I will NEVER do another project with Lowe's. Every single department we came across was incompetent in their job. I believe it is a lack of Lowe's training their employees and/or holding them responsible... Or maybe Lowe's just doesn't care. Do not spend your hard earned money on these incompetent people!

We have a busy household of 4 kids and 2 dogs. Every spot that a sippy cup dropped, liquid spilled, trash bag leaked, dogs dripped water, Christmas tree stand dripped, beverage spilled, the floor is distorted. Clearly the samples are different than the flooring we purchased. After contacting the manufacturer, Lowe's store manager and Lowe's corporate office, the only thing they'll do for us is a small credit toward a more expensive floor. At Lowe's. If you purchase this product you better have a household with no animals or children it! Very, very, very disappointed.

I sent an email to customer service explaining the situation and asking that a manager call me asap. Of course they did not respond! I work all day and it is hard for me to call them which was my mistake. I do have a photo of the damage and prior photos to show the bumper did not have a hole in it! It's been a few months but I may have to contact the state police and file a civil suit if I am still within the statute of limitations in PA! I have never had any issues other than their negligence and total disregard for accepting responsibility for the damage they have caused! Please see photo of the damage and you can see where something rubbed across and at one point had enough pressure to puncture through the bumper.