Lowe's Home Improvement Reviews

To be perfectly honest I didn't let these guys (Lowe’s) get far enough to cause me a problem. When the salesman presented me with a two or three page contract in small print and wouldn't give me a firm installation date I ran. One of the items in the contract that turned me off was the one that mentioned giving Lowe’s permission to take pictures of my home. The other was the salesman telling me that I could sign first and read later. Ha ha. Rosner's, a local firm in West Palm Beach was recommended so I contacted them. After they install it I will write a review about them.

I am writing to let you know that your company manager John and the delivery company are very rude and unorganized. I got a call Friday night telling us delivery would be Saturday between 10:30 am - 12:30 noon. Saturday I was at the gym until 10 am, when I came out I received 2 messages around 8:40 am, the manager John left message saying the delivery guy was in front of my door. They will wait a few minutes and then they will leave. I called back to the number & the delivery guy said, "you can call Lowe's to reschedule," they won't come back.

I made a payment on my Lowe's credit card at the beginning of December, from a bank account that had plenty of money to support the payment. Then I start receiving phone calls from Lowe's Credit collection agency. I told them I just made a $300 payment and the person I spoke with stated "Yes I see your payment. It hasn't been posted to your account yet. You may receive more of these phone calls before It posts to your account." So the next few times they called I ignored the call assuming that my payment hadn't posted yet.

Bought a kobalt 60 gallon air compressor. 6mos later it quit. Took it back to lowe's to get it fix or changed at and the general manager said that I would have to fill out a release form to relieve them from this air compressor to where they won't have to replace it again and never mind. I bought it April 2016 and took an extended warranty out on it plus 3 yrs that came with it. When I wouldn't go for filling out a release form he called the cops to have us remove from the store and told us to never come back after I told him the date on the air compressor shows it was made 01/06/2016. Poor management and sorry company. Lowe's and their tools kobalt need to be blackballed all over and this took place in Sikeston Missouri.

I bought a $290.91 Protection Plan with Lowe's for three major appliances despite warnings. Sears always took care of issues with my appliances so I expected the same. A Whirlpool refrigerator shelf fell apart due to poor manufacturer quality, they referred me to Whirlpool who refused to help. Then a cheap piece of plastic used inside the Samsung washer fell off due to corrosion and they told me I would have to pay to get it fixed.

I recently bought a door from Lowe's, love my door and the people who sold it to me were wonderful! My complaint is their credit dept... I knew my bill was late so I drove an hour to pay my bill directly to the service dept. desk people. Told them my story. Paid the late fee and paid the bill off which was over $1000. I start getting a bill for a finance charge. So I call the main office. After explaining my whole story to the man who has no sympathy instead he ask me if I'm having financial difficulties in a demeaning way. I paid my bill over the phone with discontent. So beware on how Lowe's have their hidden charges, I know I've learned my lesson with Lowe's!

I had bathroom flooring installed in 3 bathrooms 3 months ago with the Lowe's in West Chesapeake, Va. All of the flooring was the same with the exception of 1 bathroom which had a different flooring. I was told that the project should take 2 days to complete. On the day of install, only 1 installer arrived and said there was supposed to be another guy but he called in sick. I informed him that the project was a big project for just 1 person to complete in 2 days. The project took 4 days. That's not the worse part. One of the flooring was installed in the wrong bathroom which was not the installer's fault. The diagram that was done by Lowe's was incorrect. I noticed the mistake half way through the install because I was preparing dinner for my family.

There is one screen need replace for my windows. I call to store few times and nobody knows how to help me to fix, they just give me phone number to contact the salesperson who sale the windows to me. I called the guy couple times and no answer the phone. I left the message and no responds for. Until I went to store, talked to windows department, they looked my order history, there is no screen replace note either. However the person who help me went to a room, find out my replace screen was there. I looked the date, it was two months ago they have had order for me. It's unbelievable, that so suck for they service. If I didn't go to the store that I may can't get the screen forever. How can I trust them again to get good service from Lowe's.

Ordered a dishwasher from the website on Dec 1. Called the toll free number before ordering as instructed. Representative completed the transaction over the phone and emailed me the confirmation details. Unit was to be installed in 1-2 weeks. It is now Dec 26 and neither the local store or the national customer support line can tell me where my dishwasher is. There has been no follow up by the company. I am doing all of the legwork to make calls and try to get status. No one wants to own resolving the issue. It seems their attitude is that they have our money so it really doesn't matter when if ever we actually get what we paid for. I am old enough to remember what good customer service is. Apparently the people running Lowe's are not. Will never buy a major item like this from a big box store like Lowe's again.

I purchased a complete set of new appliances in November. I was told the dishwasher would be 10 business days, it's been 30. I called multiple times about delivery and status and asked "what do I get in return for your poor supply chain management?" They are currently holding my paid for merchandise hostage. I called and asked for delivery today and was told no. As a consumer all I can do at this point is return the merchandise. You have no recourse and they do not care to work with you as a customer. I am a director of customer service for a 30000 end user software. You always have no or low cost solutions for customer service. If not you hired the wrong people.

If you are considering buying a garage door and door opener for install from Lowe's Florence, KY and AMARR in Cincinnati, "STOP"!!! You should not expect a "standard" garage door to arrive and be installed in 54 days and counting. AMARR install service is horrible. After waiting for 53 days for the garage door to be made and delivered, the install service call was set up for 12/22 between 9 and 11am. The installers did not show up until 1:30p.m and guess what? Their drill was on another truck. I hate when that happens. They said they didn't like ask customers for their tools so they refused to use mine. The installers said using my tools would make them feel like they were not prepared for the job. Too late!! They finally were able to start work on my garage door and opener install at 3:00p.m.

I purchased warranty for water softener from Lowe’s and as it turned out it failed after a year. I was informed to submit an invoice for reinstallation and will be reimbursed from 14-30 days. I first submitted the form with required document on Oct 14th then on Nov 14th I called to follow up. They said the claim dept never received it so I forwarded my original email with support again. I also received a confirm email from them that they did received it this time and forwarded claim to be processed. Today is Dec 21st, I called and was told the information was resubmitted for processing again two days ago and there is no way to know how long this will take. Every time I call they have to resubmit again. I am so frustrated with this whole process. This was the 1st warranty I purchase and it will also be the last. I feel as though this is a scam because no one can give me an answer. I'm not sure I would go back to LOWE'S for anything from now on.

Ordered an item on 12/04/16 for my two grandchildren, one is 10 years old and one is 11 years old (who had pooled their money), to give their dad this for Christmas. They were so excited, because they worked all summer with their dad to make this money, see their mom died of cancer two years ago and so dad is all they have. Was given an order number and confirmation number. I started calling the store on 12/13/16 and they would not take the time to look anything up. Just say it is not here. I then started calling the 800 number and was told several time that the vendor approved the order.

Called Lowe's on Saturday to replace a broken water heater. Sales person convinced me to purchase a water heater and she said that I am all set for Monday installation. No calls on Monday from installer or Lowe's until I called them back around noon on Monday. At starting, they said not able to find any information about the order, later, they were able to locate the order and found out that the purchase order never received the installer at all. So far no updates from Lowe's, very upset with the way I have been treated at an emergency situation. All they cared about was that I pay in full before they raise a purchase order. Stay away from these folks, it is a lesson learned for me clear and loud.

I ordered a Christmas tree from Lowe's on December 6th. They sent an email indicating the estimated delivery date was the 12th. I emailed for a status check on the 14th, and they responded 2 days later to tell me the order was being shipped from the manufacturer and they WERE NOT RESPONSIBLE if it didn't arrive on time. They said the tree should arrive on the 20th, 5 days before Christmas. LOWE's is responsible to their customers to provide accurate timeframes. They should hold their vendors responsible to their guidelines. I wouldn't order anything from LOWE's. They don't have your best interest in mind. I ordered from Amazon and got a tree in 2 days. AMAZON holds their vendors responsible to their guidelines. THANKS AMAZON!

I came into your store at 1:45 pm on 12/15/2016 ready to spend over $1,100.00 on a snow thrower/blower. I looked a various models for over 25 minutes. Lowe's employees walking right by me and never said a word. I left at 2:11 pm and drove to an independent dealer (Patton's Power Equipment) and purchased a brand new Husqvarna snow thrower model 224P. Not only did I get great customer service but they delivered it to my home the same day! Lowe's continues to have and will always have horrible customer service!

I am disappointed in the lack of service for my online order, I placed on Nov. 23 and I will not get my item until Dec 24. Not because it was back ordered but because of Lowe's lack of service. I called a week after purchasing the item because I thought it would be delivered by then. The customer service rep told me that the item was not in stock. So I called a week after that and another customer rep told me that my order was canceled.

My experience in making a purchase of a refrigerator with Lowe's has been a negative experience. I bought the refrigerator as a clearance item in which it was stated on the appliance that the reason it was on clearance was due to the water/ice dispenser not working when sold and that it had been fully repaired and that the appliance was under warranty. Because I was waiting for closing on my new house, Lowe's told me they could store the refrigerator until I needed it, which they did. However, when the refrigerator was delivered, there was a large dent in the side that was going to be exposed for viewing. I decided to return the refrigerator for this reason and they agreed that I could return it. However, store staff then began telling me that the dent had always been present and that I was foolish for returning such a good deal.

$1,400 taken by Lowe's with no window install after 3 months by Torio Construction in NJ. Lack of returned calls for 3 months by Christian ** and Park **. Immense run around and failure to meet contract agreements in conjunction with Lowe's. I will be filing a racial and gender discrimination complaint with the NJ State Licensing Bureau and courts against Torio Construction and Lowe's if the window is not installed Saturday. Lowe's corporate called my house late last night and stated to me that the installer Torio Construction is to pick up the window. No one told me the process. How would I know. Whose job is it to tell me? Corporate planned to call Torio Construction regarding why he was not going to do so, this was their words to me. I also shared concerns regarding why if I did not call to confirm install for Saturday no one would have told me the process.

Estimator came to our property on 10/11/2016 and was very professional. Installer called a week or so later to schedule. Was supposed to be here on 12/5 between 10am and noon - so of course we schedule our day around him and finally after calling Lowe's at 4pm to find out where he is, the guy shows up at 5pm - when it is dark! Said he's late due to a water leak on a job he is on - Ever heard of calling the customer to let them know??? Says he can't start until he knows where PGE and water lines are located and blames that on the estimator. He calls PGE and when PGE came out to mark the location of lines, they said they called him twice and when they asked for him by name, he said no one here by that name and hung up.

We ordered a new vanity to be put in our half bath on August 28th. We were never notified that the vanity came in. We had to find out ourselves two weeks after it came in by going into the store. Since then this has been one blunder after another. If it can go wrong... it will. What should have been a very simple easy installation has turned into a nightmare. It took Lowe's 2 months to get an installer to put it in. Then we find out the person who measured put the drawers on the wrong side of the cabinet and now they can't open because of the trim on the door and the shut off valve for the sink.

We recently purchased an LG Smart Sensor dryer from Lowe's and opted to have the unit installed by a "certified technician". Lowe's works with a company by the name of North Country Install in our area. These installers are so uncommunicative and unprofessional. They wait until the day of the scheduled install to tell you what time they will be to your home, leaving essentially no time to get your affairs in order. With our purchase, we have had to have this company out almost 4 different times to get the dryer properly installed. And even after that, the unit itself did not work properly! Not only was the installation unsatisfactory, but the level of service (or lack thereof) we received from the Customer Service team was laughable. We ended up returning the dryer outright and will never be purchasing from Lowe's ever again after this fiasco.

Lowe's damaged my hardwood floor while delivering an appliance. The flooring goes through my whole house which has an open floor plan. The damage was noted on the delivery receipt. Two contractors gave estimates for $22,000 for flooring plus another $8-9,000 for moving the furniture in and out plus storage while work is being done, etc. My own insurance has denied the claim because it was caused by the refrigerator being dropped, which is excluded in my policy. Lowe's is offering $18,000. Very expensive refrigerator plus Lowe's insurance is a nightmare to work with.

Update Roofing, Sofit and Facia - By spring I had enough and complained loudly to Lowe's over this and demanded action. A regional manager, Jamal **, came out to see the job and said it was work that Lowe's did not want to have their name on. He had another contractor come and do the job over. I am very satisfied with the work done now. I did have a lot of grief over this but in the end Lowe's made things right. The belief that they would take care of any problems is the reason that I chose to go with them and that is exactly what happened.

So far, we have been frustrated with Lowe's and seems to be never ending. We made a purchase of entry door in March. After few reminders, the door was finally installed in end of May. After few weeks, we started noticing the siding coming off. Lowe's first sent the installer to check it, and then it was decided that it is vendor's issue. After the visit from Lowe's Rep (in July), we were told that they are going to get us a new door. Again, after several calls and finally door arrived damaged in Oct. Now, it is December. The entry door is still not replaced. Calls to the store/customer service is totally waste of our time and leaves us totally frustrated. Any thoughts on how we might be able to get this taken care of?

Terrible customer service in ordering and picking up cabinets from Apache Junction Lowe's store. This was a major purchase and the first time buying at Lowe's. I opened a Lowe's account but will be closing it if I ever get the remainder of the cabinets I am waiting for. Original order - many of the cabinets arrived scratched (or were scratched within the store). 4 attempts to pick up the order due to "too busy" to go in the back to get them or could not locate some of the items. I had to reorder 2 cabinets and one additional due to wrong calculation between tops and bottom cabinets by "cabinet professional" planner but ordered through a different Lowe's due to rude treatment I received during the first transaction. I am still waiting for some of the top cabinets to come in, but have installed the bottoms so Home Depot could come out and template my countertops.

Carpet Installation @ Lowes - Gainesville Fl. NW 13th Estimate. Carpet $4.00 sq ft. - Room 11x11 - you do the math. Lowe's staff told us they would need at least an extra 50 sq. feet. or 800.00 for a small bedroom. We remove and dispose of carpet and replace or repair tack strips. This seems like attempted theft to me.

Lowe's customer care is a joke. I went to Lowe's at Princeton NJ this afternoon to buy some lighting stuff. The experience was awful. I was trying to find a customer care person get help on lighting. I talked to 3 of employee regarding this, they said they were not working in that area but would find someone to help me and then disappeared. They lied and nobody showed up. I've been there for 1 and half hours and didn't get any help. It is a shame.

Many of my home improvement and hardware purchases are made at our local Lowe's. We live in a small town/rural area with relatively few local choices in a lot of things. This is why I generally shop at Lowes. I try to buy my hardware at a locally owned hardware store, because most of Lowe's hardware (nuts and bolts type stuff) is cheap, sloppily made Chinese junk. But for a lot of things Lowes is about the only place close by. I must admit that generally I am satisfied. However, in one MAJOR ASPECT, I am NOT SATISFIED at all. That is, Lowe's Brands Products.

We ordered a Samsung refrigerator, stove, and dishwasher September 11, 2016. It was ordered and paid for and we received the refrigerator the first week of October. At the time, we were told the stove and dishwasher would be delivered the following week. We called the end of Oct. and were given another date in November. That date came and went and were given yet another date of December 6. When I called today (12/6/16) I was told it is on back ordered and given the date of January 3rd.

Well, it's Tuesday December 6, 2016 and the installers are here to install the five new windows I purchased from LOWE'S. A couple of the guys got here about 8:10 am and sat out front until other guys got here. They finally started working about 8:30 or after. A couple of other guys got here later than that. They had all but two of my windows out, by a little before 10:00 am, and I looked and they were all at the street around one of their trucks smoking, taking a break!!! Now, it's 45 degrees out and it's freezing in my house... but they are taking a break. I finally said something to one of the guys and I could tell he was pissed off, but he came back and started to work... The others were slow to respond but they did.

I bought 4 appliances package at $3400 for a 1.9% promotion apr. I checked my paper and found out they made it a 7.9%. Called the store directly and the manager said to call customer service. 3 times I called them and they all had a different answer. One said they will reverse it however it'll take a month to reflect on the statement. Another told me it can be done also but will take a month to two. I said no, the third said it can't be done, it's already on paper and my only hope is to go back to the store, cancel the order and redo it all over again. I ended up leaving work early. The cashier couldn't find my order so I had to wait for appliances department to search it. 30 minutes later, they found it, now another 20 minutes to redo it. No problem. I didn't say anything, I was calm. They set the delivery time for a week. The day before I received a call stating my package will arrive between 1 pm and 3:30 pm. I called work and pushed my time in until 5 pm.

You have the WORST service ever! I don't understand how as a huge company you can be so disorganized and incompetent. We bought a washer and dryer from you the week before thanksgiving and you not only show on your records that you have delivered and installed our dryer today (even though you HAVE NOT and I've been waiting here at home all morning!) but you also have called us several times say now that our washer will not arrive until January 20. THIS IS UNACCEPTABLE! Although this is, of course, a "first world problem" as they say... I'm still mad. If my credit card is charged then I deserve the product! Next time I'm shopping at Home Depot.

I go to Lowe's because of the variety and prices but the employees are the most irresponsible, disrespectful and sorry bunch of people I have ever encountered in any kind of service related business. When going there if you're lucky you might find a store associate who is not out of sight 90% of the time. Either they don't know anything about the products or make you feel like you're bothering them. You go in there which is the Gulfgate Houston store, and you're on your own. I mean that. You get up to check out and you're steered to the self-check out by some tired individual who act just like the rest of them who act like they hate every minute they are there.

I was informed that I would not be receiving my item as they sold all the units the day of my purchase and have no units available across Canada item number (552728) at any store and are no longer orderable. I was then informed that managers would not be willing to honor my purchase with a similar model of comparable value or quality. Subsequently my order was cancelled with no offer of replacement or further assistance.

I placed an order for a fresh Christmas tree to be delivered locally. They charged me $69 for a delivery fee and promised it "next day" from my local store. However, the local store called to schedule delivery and stated it would be TWO WEEKS FOR DELIVERY. I demanded my money back. I then called to complain to corporate and I was on hold for 45 minutes. Never again. For anything.

Well this is my ongoing saga with Lowe's and this carpet that was installed in my house. Spent close to $5,000 on whole house carpet. Store ordered wrong carpet and installed it. Took another month to get the right carpet installed. Fast forward two month, I start to notice premature wear in several areas of the house. Called for warranty inspection. 8 weeks later they send this guy from the installer out to my house. He tells me that my carpet is defective and that Lowe's will make it right. That afternoon, my contact at lowe's, Marlon **, calls me and asked what the installer's rep said. I told him he determined that it was defective.

I bought a storm door in October from Lowe's in Chantilly, VA. It is now December and I don't get any response from either store or the contractor Innovative at all. I am out of my money and also no door. When I visited store I get same excuse--they don't know and they give me contractor number. How these companies become so big with this kind of service?? How to get my money back and go to my favorite Home Depot now????

Ordered 13 windows at a great price. They show up a week early, except it's only 12 of them, someone fudged the order. Try to get Lowe's to talk to the contractor that installs them (Lowe's employees aren't the installers) and couldn't get anyone from Lowe's to get on the phone with the contractor to schedule. Windows sitting in a warehouse for 3 weeks waiting to get damaged and still haven't been scheduled to be installed. Employees are incompetent. They frustrate the customer and skilled contractors that do the real install work, which makes the contractor not want to put their Lowe's job as a priority knowing that when they show up to a job site, the parts will be wrong, missing or delayed. Just spend a couple hundred more dollars and go with Window World. They handle the process from start to finish and probably turns out better.

I ordered a drop in oven from Lowe's and have been given the runaround ever since. I was even told the appliance would be delivered on 11/29/16 between the hours of 12 to 4. I took off a 1/2 a days work to receive my order only to find out 6 hours later it was never received so it wasn't even on the truck. Now they say maybe another week but can't be sure - they just make up lies so you will get off the phone. Do not do business with them!

Lowe's promised us a quick and quality siding install at the beginning of August. It is now the end of november, and less than half the job is done. What is done is at best inaccurate, and at worst will void the material warranty. When I have brought up our concerns numerous times, nothing changed. I was forced to fire them and ask for some money back, but I'm not too hopeful. They said they wanted us happy, but would not change the methods of the installer. I have the printed installation instructions that he was violating. Apparently it doesn't matter.

We purchased a closet door in April. It was a custom size, came in about 5 weeks from ordering and was the wrong size. Our money was refunded and we reordered a different door, this one with trim as we were told we did not order trim originally. We still have not received the door. The first person I dealt with blamed everything on the door company but would never call back. When I called I could not reach him. Finally caught him at the store. He assured me he would call back, never did. That person is no longer with Lowe's. The new person, Jonathan, assured he would get things moving. He did call me back and it seemed like he would get the project done. But he quit calling and when I did get hold of him he assured me he involved the assistant manager and action was being taken.

Just to let anyone know if you need anything done and want to have it something fixed around your house Lowe's Hardware is not the place to go!! After several calls and trips into the store explaining the issues and the lies I was told for the fence we had installed by them (sorry subcontracted 2 times) I call the 1-800 line to get a call today to say if the fence is installed correctly we can't do anything for the lies or trouble. I find this hard to believe since I personally went into the store to ask about paperwork to be signed or not to be done. So life lesson is if you're a good moral person Huge companies do care if you come back or spend any more of your money after they got the big sale from you! End rant and spending any money in Lowe's Hardware!

I am beyond frustrating, disappointed, annoyed, you name it, with Lowe's. I am a long customer of Lowe's and have always picked them over Home Depot, but I can promise, those days are over!!! Today, the 4th time in a year, I found an item at lowes.com that showed avail, so I ordered it to pick up at my local store, as for some reason that lowes.com couldn't explain, it couldn't be shipped... I placed the order, got the confirmation email, and was ready for the pickup email, only to get a call from Lowe's, in true Lowe's fashion, that they are sorry, but their inventory is wrong, and they have to cancel my item!!! So I searched every store in my area, all sold out!! Again, this is the 4th time this has happened and all Lowe's says is "So sorry, we will update inventory!!" This is not acceptable Lowe's!!!

RE: Abingdon, MD Lowe's. Ordered a new washer and dryer and scheduled delivery for the following week. Lowe's Delivery Manager Alicia called the day of delivery and gave us the delivery window. She then called back 30 minutes later and said that the dryer was dented, did we still want it. We replied no (who wants a dented dryer for $850) and she said that they have another dryer and would be delivering that day. As she hung up the phone she said, "This woman is gonna be a **," to a coworker. Our next call was another 30 minutes later from the same Delivery Manager stating that now the washer was broken and would have to be reordered with an estimated wait time of 14 days. At this point my wife went ballistic after being called a ** on the previous call, she proceed to get very angry, using profanity.

I purchased a washing machine with all the warranties in December of 2013. I have had to have this washer repaired twice and I am waiting on the third service call to be completed. Then repair team wants to reschedule. We at already a family of 5 going on a week with no washer and the repair appointment is getting pushed back to next week.

Years ago, we bought a washer, dryer combo from Lowe's Home Improvement. We were given a choice between AM or PM delivery. Best they could promise. We chose AM and I plead that "Please as early as possible. (I have some additional errands and chores I would like to take care of that AM." They finally arrived at 5:30. If I had not been in great need, they would have taken the pair back. Their excuse was that they loaded mine first so we had to wait until they unloaded everything else.

Purchased freezer October 2015, purchased 3 year extended warranty, was told it was replacement. Appliance service co. came out after they called. Told them cold control seemed to be bad, they had model and serial numbers, part could have cost less than $60.00 could have brought with him and saved a trip. Repairman returned at a later day, part had to be ordered, even if he bought and brought with him on first trip, and part was not installed - it could have been returned.

Bought a dishwasher (about the 5th appliance we have bought from Lowe's). Cashier would not give the 10% discount for immediate family of military personnel. Said he had to be there. It does not say that on the coupon. My son is on active duty and stationed out of state. He has been in the Navy 8 years. I offered to get his badge # or get him on the phone. The cashier and her supervisor were very flippant. This will be the last appliance I ever buy from Lowe's. They need to take misleading coupons off the internet or list specific requirements. Also need friendlier employees.

I purchased a free range stove on 11/1/16 which was supposed to be delivered either 11/16 or 11/18 and they would call before they came. Got a call on the 16th stating it hadn't come in & to contact the store for more info. Called for 2 days and nobody answered the phone. Finally called Lowe's the next city over and they said they'd call the Odessa store and have them call me back, which they never did. Finally got thru to someone and they said it was showing received on the computer and in the delivery area and they would set in to be delivered on the 18th. When I called on the 18th they said it would be 5 days.

I bought. Repaired refrigerator at a discount price from them. They delivered to a rental home that I have... The refrigerator never worked. I called for repair service couple of time. They use to come and pick it up and it stays with them for few weeks and they would return it in the same condition they picked it up!! I asked for them to exchange it and they never agreed! I got stuck with a lemon. Bad customer service, Bad servicing company that they are using... I spoke to Keisha at consumer related dispute and she never did anything at all. Thanks Lowe's!!! I will never buy anything from you again!!!

I have owned a home for 25 years and have had plenty of work done on my home during this time. Doing business with Lowe's is the worst decision I have ever made. I ordered carpet for 2 rooms on Sept. 19th. As of Nov. 21st I have had one room of carpet installed (after a lot of headaches) and cannot convince anyone that it is important for me to get the second room done too. I have contacted the production office no less than 12 times and the store at least as many times. The list of excuses are as follows; carpet is back ordered, "someone forgot to call you about installation", the carpet wasn't cut correctly, "you didn't answer your phone", and "I really don't know what happened". Clearly, Lowe's does not value their customers. Every promise made about rectifying this situation has gone unfulfilled. I don't know anymore if this is malicious or sheer incompetence. DO NOT SHOP AT LOWE'S.

I bought a samsung washer in Feb of 2015. I disliked it but used it, well to no avail it was one that was on recall list. So I call to get refund for my protection agreement and they said it would cancel my dryer also. I bought it for both of them. So why can't they figure out how to cancel agreement for 3 yrs and 4 months? At $19.39 a yr = $58.17 and $6.46 for 4 months = $64.63 that they get to keep FREE because the washer went to the scrap yard so it would NOT BLOW UP in my home. Lowe's will not be getting any more of my business. I will go Menards for all home improvements. Sad part was I just bought metal roofing for 2 homes there. This is how they treat customers. Sad Sad Sad...

About 8 weeks ago we purchased a screen door for our patio and contracted for Lowe's to install it. The door was to have been installed on November 8, 2016 and as that day came and went I called Lowe's to get a status of the door. The sales representative told me that I would have to call back the next day. I called the next day and the sales representative once again told me that she could not provide any information about the door and that I would have to call back the next day. With Lowe's it is always call the next day. Still no door or any idea when that door might be installed. Lowe's required full payment at the time the door was ordered and trying to get any explanation is difficult at best. Found the CEO's E-Mail address online and sent him a note. Wow what happened next will amaze you.

I placed an order with Lowe's in Monroe NC for cabinets and countertops. They have the worst customer service I have ever experienced. First when my order came in I had to wait 2 and a half hours to pick up my order because they didn't have it right then. I had to make several trips back to bring back damaged items and wait for replacement to come in. Well after 3 months finally got cabinets then ordered countertops just to have them come back too short 2 times because they don't listen. They just pass the job on to the next person. Well now they're saying I won't have tops till Dec 2. That will be 5 months after I started. You can build a whole house in this amount of time. They have been terrible. They lie and just keep giving you the runaround. I WILL NEVER DO ANOTHER PROJECT WITH LOWE'S.

The installer for Lowe's of Worcester Massachusetts has left a large dumpster in our driveway, blocking one of the garages, for a month. Lowe's began installing a deck for us around October 12 and finished it about a week later. We have no complaints about the deck, but the large dumpster brought in to hold the debris from the old deck is still in our driveway. A month later it is still here blocking our garage. Repeated calls to the installer, to the store and to the estimator have resulted in no action. The latest was when we spoke to the store manager two days ago. He promised to call us back to tell us how and when the problem would be resolved but still nothing.

I've been trying to reach Lowe's to make sure they are no longer selling Samsung refrigerators to anyone, after two years of our $3345.00 Samsung refrigerator purchase (3/1/14 Cotati Lowe's Samsung Model #RF32FMQDBSR Transaction #**) not working. The ice maker never worked, despite service calls and attempted fixes, so we finally used cardboard and duct tape to seal it off. This past year, despite service calls and attempts with repairmen, the freezer still works but the refrigerator won't cool and all of our food is going bad.

This shed is $399 in most Lowe's stores in Florida. But not in Port Orange. It's $499 in the Port Orange store. So if you're in Port Orange, and want this shed, go to the Ormond Beach store. Only 14 miles away and you save $100. They told me in Port Orange that they would honor the lower price, but went back on their word. Rip off. Home Depot is just about next door...

What's at my local Lowe's on Monday ordered a washing machine. The nice young lady help me get everything set up. Showed me all the delivery times that were available and the dates. Now they call me the night before my delivery telling me my delivery time has change. Not happy with this I made arrangements with my employer to leave work to be here with the time that we agreed on and now they want to change it. That's good way to do business. They said I could reschedule for another day and gave me the same time options.

We purchase $5, 200 worth of vinyl plank from Lowe's and had their installation team install it. That was on August 4th 2016. Approximately September the 4th, one month later we called in a warranty claim because of vinyl plank was coming apart. On September 16th the gentleman that installed it and come out and looked at it and said he would get with Aaron's floor coverings which is loads contracted installation people for flooring and the Asheboro North Carolina area. It is now November the 7th. Lowe's says the money has been allotted to fix it.

I have called 3 times to use my extended warranty on my Samsung dishwasher. I called in mid Oct 2016. They could not come until Nov. 7, 16 in the am. I called a couple days later and they were able to put me in on Oct. 31, 16 in am. No one came. Called Lowe's - a miscommunication between call center and the service co. They said I was not on the schedule for the 31st but for Nov. 7th in am. Now a phone call at 10:30 saying the tech called in sick. What only at 10:30 he called in sick when he was to be here between 8-noon. Now only coming on Thu. Nov 10 between 1-5. I will never purchase an extended warranty again from Lowe's. If you have to take these days off to be here for service how fair is that to me and my employer when I am sitting here waiting for service? My time is just as important as someone else time.

11/8, I wrote an email to Lowe's corporate headquarters customer service regarding the difficulty I was having communicating between sales & delivery/installation of a dishwasher purchased 10/31. Within a few hours, a customer service person called from corporate listened to the problem & said it would be resolved soon. Within an hour of that call the Lowe's manager from the Bloomington store where I purchased the dishwasher called. After that conversation & on the same day within a few hours a customer service person called from Indianapolis where the installation service is located. Long story short the new dishwasher was delivered & installed today 11/10 by a very nice Kevin.

May 2016 I inquired about purchasing a 6x8 privacy panel fence and having it installed through Lowe's. My Lowe's representative was very great with getting me set up with a quote, and working with me on getting it in my budget. I went ahead with what was set up, and they went ahead and ordered the parts. August 2, 2016 was the day the install was performed by the contractor Lowe's hired. They started in the morning and were done by 6pm when I got home from work. I have it a quick walk around, and it appeared to be straight and sturdy. I questioned them on why I was left with all 7 bags of pea gravel that were ordered, and why I still had 9 unused bags of cement (out of the 28 ordered). They assured me they were not needed and I could return them.

Process started 9/15. Job not completed until 4/16. Went with Lowe's design service and Lowe's managing the project. Never again. Problems. Subcontractors would not show up for days, did not follow design plans, and when I would call Lowe's I would have to leave messages and routinely they would not call back. Products would be taken back by Contractor for store credit that I have not seen yet. Was charged $600 for permits that cost $331. When I asked about the difference... pretty much told it was a wash. Never will I use Lowe's again for anything.

So disappointed in our experience buying a new window from Lowe's. We ordered the Window in August and 2 1/2 months later we still have not had it installed. This is the 3rd try at getting the window installed. The first 2 windows were broken at Lowe's. But you don't get told that until you have waited the 2 weeks and it is the day that the window is to be installed that you are told, "Oh sorry the window is broken." So then you have to wait for the window to be made and shipped to Lowe's and then you have to wait all over again for the installer to call and set up a day to install it. It is always 2 weeks out.

After waiting almost a month to have a fence installed, I am extremely unhappy with the quality of work performed on 10/10/2016. Lowe's hired a subcontractor to install my $9,000.00 fence. Not only is the fence crooked on one side, but instead of getting a privacy fence, I have a peek-a-boo fence. I can see my neighbor's yard through the fence. In addition, after the tacky job was completed, I did an inventory of the leftover materials and realize either Lowe's charged me for materials they did not deliver, or the contractor helped himself (stole) to materials I pay for there are materials missing. After getting nowhere with the Williamsburg store who was contracted to install my fence, I filed a report with the Better Business Bureau. I was contact by Tyler ** from Corporate who promised to call me back on 10/27/2016 and to date have not done so.

I received the wrong paint to finish my exterior painting of the house. For the window trim I decided to change colors and I went back to purchase one gallon of paint. The newly painted house is with satin paint and the new trim paint they gave me was Flat. It looked terrible and I wanted to exchange it for satin. I got the Flat paint on the recommendation of the paint counter lady who said it would hide defects better. She should have advised me not to mix finishes. No matter whose fault they would not exchange the paint. Tough luck. Then why advertise 100% satisfaction? One $34 gallon of paint has pissed me off. I trusted their advice and they don't care.

About a year and a half ago I purchased new flooring about 4500. worth. Being a single women I had Lowe's install the flooring. I removed all of the old floor and had the entire upstairs of my home done. I also bought new cabinets for my kitchen and had completely gutted the kitchen. The floor was put down, before the cabinets were put in. I put the cabinets in my kitchen after the floor was installed. Since then it has been a nightmare. The floor is buckling, there is a large object under the flooring in the hallway, and there are pieces missing from one of the planks.

1 October 2016, signed a contract $3,000.00 with Lowe's Garner, NC store representative. Was informed a city of Raleigh would take a week to get and cost $300.00. Following that an installation crew would have the fence up in about two weeks, and that about the 21st of October a fence would be up. Around the 14th, 15th, 16th I called my Lowe's sales representative, left several messages and never got a call back. On the 16th I called the stores manager at the Garner store. The assistant store manager apologized and said she would make this right. She looked up my account and said a fence had been installed at the ** residence. I informed her that I am not Mr. **. She said she would research this and would call me back.

Lowe's use to match competitors ads but I found out the hard way they don't care a damn about their customers. I bought a Char-Broil, 4 burner, grill from Lowe's. The exact same grill at Walmart was about $25 less. When I showed the ad to Lowe's they stated they did not match Walmart. Lowe's would rather lose a customer over $25. That is pretty sad.

Our first visit to Lowe's for cabinets started on the wrong foot. We went in wanting to visit with someone about cabinets and was told they were unable to help us until we met with a project manager. They didn't offer to walk through designs, type of cabinets, styles, absolutely nothing. I had to call the store the following Monday to arrange a meeting with a project manager who wanted to know the "maximum that I was wanting to spend". Who gives that information? We didn't need a project manager. I am fully capable of making my own decisions and putting an order together. We simply wanted cabinets with this order.

Bought a new Hotpoint washer. I needed it bad so I couldn't wait for them to bring it to me so I brought it home, hooked it up. It worked great for 2 1/2 weeks then it just stopped. So I went up to see if they could bring me a new one or come look at it. They said, "NO". I had to bring it back and exchange it up get my money back. I came home and I am handicapped. It took me 4 hours to get it in the house and hooked up where anyone else could have did it in 20 minutes. But I got it out loaded it up and took it back. They refused to take it back or exchange it because I didn't buy the 4 or 5-year plan to go with it. I told them it's been 2 1/2 weeks.

I ordered three off size doors from Lowe's and they ordered them from their supplier Jeld-Wen. When they arrived at the store approx. 1 month later the doors had primed jambs instead of stainable jambs. I then had Lowes to order me the correct "jambs only" and they said that they had ordered them with an ETA of two weeks.

I just bought a new home. I was looking to fully renovate the entire place with new hardware, doors, lights, APPLIANCES, etc. I started first with Lowe's and appliances, lights, and hardware. My contractor took care of the others. Here is a few reasons why buying from Lowe's is a disaster: When I placed an order online, I'd get the "your order is ready for pickup" email and I'd go to the store. On multiple occasions, my order would NOT BE READY or NOT BE IN STOCK. When I show up they'd either need to go pick the items off the shelves or the item would flat out not even be in stock and they'd have to backorder it for me wasting my time. They don't value your time/energy at all.

Lowe's used to offer a military and veteran discount. At some point they stopped honoring the discount unless you were active duty military or retired with 20 plus years. Today they declined the discount despite that fact that I have a VA card that IDs me as a vet and a Nevada license that does the same. I called and spoke to customer service and all they would say is their policy was changed in July of 2016 and I was welcome to read it online. Thanks Lowe's, very helpful. I'll go elsewhere.

When I bought the Levolor blinds after l did every step in the process it gave me the hardest part so I had to take the blinds back down to remove the buttons. l think Lowe's should do the last hardest part in making the blinds.

3 weeks ago I purchased a washer and dryer at the Arundel Plaza, 6650 Ritchie Hwy Route 2, Glen Burnie, MD 21061 Lowe's. I told the sales person the measurements of the unit I needed and repeated multiple times that both units were going to be STACKED because they were going to go in a closet. I don't know anything about installing washer/dryers etc and I made that perfectly clear to the sales person. The salesperson urge me to purchase them with the Lowe's credit card so that way I could save 150.

I bought some shutters for my new house. After sitting in my garage for 5 months, we decided these weren't the right ones. I was able to get a full refund because they were the ones I bought in stock instead of custom-made. I couldn't believe they gave me my $250 back. Their products aren't always the highest quality, but they always keep the customer happy.

Platinum Factory Service was contracted by Lowe's Dept Stores in Western Pennsylvania, for warranty repairs for kitchen appliances, including Whirlpool refrigerators. I am a homeowner who went to my local Lowe's and purchased a new Whirlpool refrigerator in November 2016. The cooling element began to short out. I purchased the 3 year extended warranty.

Lowe's installed our Jeld-Wen fiberglass entry door on May 20th 2015. They use sub-contractors, they were awful. First, they did not bring enough door casing, blame it on the store clerk. Second, they did not fit the door properly (would not close). Third, they could not cut a proper 45 on the inside casing, so he use a lot of caulk. Last he left without filling the nail holes on the inside door casing. Lowe's does not stand by their work or workers the hire. When I called the store manager he said the one year install warranty ran out. Jeld-Wen won't warrant it, they said the installer did not caulk the bottom of the jamb where it meets the threshold. Void warranty.

I went to the Lowe's in New Albany, MS on three occasions asking about a refrigerator they had for sale. I asked how long the price was good for and they told me for a few more weeks. I purchased the refrigerator and while they were writing it up, my wife found a price tag which showed it at a different price. After talking to the sales person a while, he called the manager who told me it would cost me an additional $1500. The manager looked at the ceiling while I was explaining what happened.

I'll start by saying never use Lowe's for a fence installation. They obviously contract out to the lowest bidder and the quality and lack of workmanship shows. To start from the beginning -- We purchased a vinyl fence from Lowe's in the summer for approximately $7,000. Lowe's and the installer came out twice to do measurements, survey the land where the fence was going to be etc. A few weeks go by and installation began. The installers are putting the posts in and in the back of my yard there was hard rock that their auger couldn't go through so Lowe's wanted to charge me an extra $2000 so the installers could rent jackhammers and be paid for two extra days work (jackhammering 8 holes).

We purchased the protection plan on for a fridge. The ice maker has been replaced once and it took months to get it fixed. The 2nd time the repair man said there is nothing he can do, the ice maker/fridge is a bad design and basically live with it. The problem gets worse, door alarm won't work since repair man came and they have to send someone again. Who can afford to take 3 days off work to have nothing done? Why do we purchase these protection plans only to have our appliances unprotected.

TERRIBLE! Have gone through 3 refrigerators I bought there. All under warranty and all broken. They all came scratched & dented. First one made such terrible noises I had to have them take it back within a few days. The second one lasted for about 2 years but the repairman almost lived at my house. It finally couldn't be repaired any more. The 3rd one is 1 yr old and it appears that the fan is broken. I have to wait over a week before they will send someone out to fix it! Besides the scratches and dents, it came with a crooked sticker on the front freezer door that read "smart inverter". Took manager 1 year to get a replacement (that is also damaged)!

They have "next day delivery" listed on their website for in-store purchases and it takes days to get it delivered. The last purchase of mine took 5 weeks!!! Call the customer service line and nobody answers on hold for 20 minutes!!! Associates are rude also!!! Hermitage TN.

On the 26th of Sept I ordered some laminate flooring. They had to order it so I had to pay for it then and there. On the 29 I get a call and the flooring is in, Great!!! I go pick it up go back to the job and my phone go off. I've got a message Lowe's had made an unauthorized charge on the same card I already paid for the flooring with. Charging me twice for the flooring. Thank American Express for those text message alerts. I go back to Lowe's and the girl at the customer service desk says she can't help me??? I ask to talk to someone else so she goes to her supervisor and talks to her for 5 mins probably about the weather or something, she finally comes back and says she can't help me again?!! I ask for a manager he comes to the customer service desk I show him the charges on my phone and he agrees that the 2nd charge was wrong. He makes 2 phone calls and says he can't put the money back on the card right that minute which I already knew it takes 8 days.

My husband and I purchased brand new appliances through Lowe's here in NY. When I cashed out they set up a delivery time with me of 4 to 8 pm which was totally fine. I get a phone call today at 2 pm to let me know that they'd be arriving in 10 minutes to deliver my items. I told them that this wasn't possible (I'm a full time nursing student, and obviously chose the time I did for a reason). She then proceeded to tell me that I'd have to call and get a new delivery date which would be whenever and that she won't be around in the 4 to 8 pm schedule. I called the customer service number and explained the situation and nothing was fixed other than telling me it would arrive between 5:30 and 6 pm. I'm home waiting...

Order a carpet installation for my whole house. We agreed to rip up the carpet and pad for a better price. Was told that the installation would be done on Tuesday, we ripped up all the carpets Monday night. On Tuesday the install team came and dropped the pad off, went to the store for the carpet and was told that the carpet was not in. When I spoke to them they said I had to just wait for the carpet to come in, and I told them to come get their pad out my house and refund my money. At this time their Manager Jose apologize and promised to make this right if I would just let them finish the job. Like a dummy I believed him thinking a manager wouldn't lie to me. Well the job got done 4 days later and Jose offered me $100 for my inconvenience. Then raised it to $200 (still not even 5%).

Please let me know by the OCT 7 2016.

We purchased a Samsung washer and dryer last year in May 2015. It was working fine up until last week. Started making weird noises and finally stopped. Luckily we had taken extended warranty from Lowe's for 5 years. Lucky, you'd think?! My husband went to the store asking what our next step should be, as we never had this problem before. The lady at the customer service looked at our receipt, all the info and told us that we can bring our dryer to the store and it was going to be an easy swap. Easy?? Or was it?? Me and my husband loaded the heavy dryer in our pick up and went back the next day to do the easy swap. What happened afterwards was a total nightmare for me and him.

My wife and I went to the Lowe's in Bethel Park to shop for a washing machine. Not one person came up and asked if we needed help. We shopped and found a washer to purchase. We went up to the and asked the gentleman working about the washer, He said it was out of stock and it would take a week to get it in. We said "Well what about this other model we looked at" and he said "Well we have it but I can't deliver it to you until Oct 18th," and it was the 1st. He had about as much personality as the chair he was sitting in. The customer service was nonexistent. The employee acted like he could care less if we bought a washer or not. He also said that no matter where we went we would have at least a two week wait for delivery. So since Lowe's has so much business and doesn't need ours we went to HHGREGG bought a washer and dryer and it's being delivered in 2 days. Lowe's NEVER AGAIN.

I contracted Lowe's to install 100 feet of cedar fencing and a pergola add-on. Work began in the beginning of July. When the installer told me he had no experience installing cedar and was familiar with installing vinyl, I should have known this wouldn't go smoothly. I originally ordered a four foot gate for the backyard. Shortly thereafter I changed my mind and phoned the project manager, Kevin **. I asked how much it would cost to have 2 three foot gates instead. He said it was a 50 dollar difference. I said ok. He said he didn't feel like driving out to Portsmouth from his store in Seekonk so I could sign a change order. He said he'd just go ahead and change the order and not charge the 50 dollars. When the installers came we discovered that he hadn't changed the order. Lowe's shipped me 2 four foot gates one for the back and one for the front. They also didn't send the posts and lattice for the pergola.

I ordered a garage door a little over two weeks ago. Got a call the next day that it was being made in Michigan. Last Sunday, got a call from the installer. He left a message that he had to come measure for a garage door. I was confused because we drove back and forth from my house and Lowe's to answer exact measurement questions. Never were we told they could or would come measure. I left several messages for the installer. He never called back. I called Lowe's to ask what was going on. Was transferred several times and then told I had picked up the door, but I have not done so. Was then told installer had the door, then told he did not.

Went to our local Lowe's store to purchase new kitchen flooring and needed it to be installed. We were told we would have to pay $45 to get an estimate and that it would be applied to the cost of installation if we decided to have the work done. We had to wait 10 days for the contractor to come measure our floors, we were told we would have the estimate about 24 hours after he was at our house to measure and determine what materials would be needed.

Fridge started dripping water on shelves and freezer started to overfreeze. Called Lowe's and was transferred to service which scheduled for the following Thursday. Tech came out, had to order parts and we had to wait till that following Monday. Monday comes around, tech comes and replaces something. Leaves and I check fridge and light for the setting at the bottom is no longer on. Run out to catch him and he is gone. Called his company and they tell me he said to wait an hour, it should come back on. Never came on and now the whole fridge is not working. I call Lowe's and basically get the runaround that I have to wait for the 3rd repair and it has to be the same part for the manufacturer to decide if it will be replaced!

We had Lowe's of Paragould, Ar. come in and remodel our kitchen. I say to the contractor that I wanted a kitchen that everyone would come in and say "oh my I wish I had that kitchen", he reassured me I would have it. Well I wish a hundred times I would have kept my old kitchen. I've never been so disappointed with anything in my life as I am with my almost 30,000.00 dollar kitchen. This was started in April and now here it is the end of Sept. And I'm still waiting on knobs for my cabinet doors, nothing lined up with the old cabinet so they put flat boards around the top of my cabinet to cover gaps, then boards on the sides of cabinet to cover areas where they didn't make cabinet wide enough, my lazy suzie is already broke, my garbage bin is not correct and for everything we've pointed out we've got nothing but excuses about why it was done that way.

Our Lowe's purchase was the first and last we'll ever make. We purchased Pergo Flooring on 8/9/16 to be installed and the entire process was extremely long and very disappointing. From the date of purchase, in store the Sale Associate did not seem very knowledgeable and was not very friendly. We had to wait an entire week after the flooring came in for the transition/stair molding from the Manufacture. Materials delivered the week on Sept. 5th only to notice they ordered Base molding instead of Quarter round. Called the store that day and spoke to a Janna who assured me she or her manager would call me back. Once again the associate seemed unknowledgeable. Needless to say I never did receive a phone call from either.

I have been a Lowe's customer forever. Just finished my basement and purchased all materials from them. When I purchased paint, I was told that I can apply for rebate online (of course they want your personal info). Did so two months ago and got a confirmation that I will get the rebate in 10 days. That was 45 days ago. Now when I check the status online, it says my info is wrong. The 800 number is a joke. DON'T GET FOOLED BY THEIR REBATE B/S. Will never set foot in the store again.

LOWE'S ROBBED CUSTOMER OF MONEY. Was at store 1510 today 8:20 PM, Trans # **, bought $69 total items. Paid with a few gift cards (Amex and VISA). One of the cards was $3.50. The cashier hit cancelled instead of accept by mistake but slipped the card into the drawer. When she realized the mistake, she called the supervisor over to either take the card out to run it again or credit the total. The "Supervisor" walked over, shrugged her shoulder and said she can't open the drawer to get the card out then walked away. The cashier stood there, didn't know what to do to get me the $3.50 credit. Basically "Sorry but I can't give you YOUR money!"

This washing machine had to be repaired/serviced in January, March, June, July and September 2016. The initial purchase was made 10/12/2016. I've asked Lowe's to replace the appliance citing the number of repairs within the first year of purchase. Lowe's has adamantly refused to replace the washer stating Samsung would not approve the replacement. As a last resort, I called Samsung's executive office today and explained the situation. Marci the Samsung representative was extremely surprised to hear of my experience and further stated Lowe's is not authorized to make decisions on Samsung's behalf. She then proceeded to look at my account and Marci stated she saw where Lowe's generated work order tickets but they were later closed as completed without any reference of repair.

Don't buy appliances from Lowe's. I heard nothing but good things about buying Appliances from Lowe's so that is who I used to buy a fridge, stove, and dishwasher. Everything went well with delivery until the next day I went down stairs and found water. Apparently the fridge water line was not tightened and caused water damage. It has now been a month. It took two weeks for the store to submit the claim. It has been two weeks now in claims and I have yet to hear from the adjuster or his manager despite multiple calls to them. Stick with the local guy for appliances. You know they will have some sort of customer service unlike Lowe's who does not care about the customer.

I hired Lowe's to install an in-wall oven which they performed three months ago. First of all, I was overcharged for the installation. R&R Plumbing, who performed the work, charged me in advance for cabinetry work which was not required. I have yet to get a refund for that. Most importantly, the installer failed to ensure the oven worked prior to their departure on a late Friday afternoon. It was on but I discovered later that it wasn't heating. It has reached 300 degrees one time after nearly TWO HOURS of "preheating". I have contacted the installer, Lowe's Customer Care, and management at the store in Matthews, NC where I purchased the appliance. At this point, even their Central Production Office doesn't know what to do - I've heard them argue with management that so much time has passed, an appliance technician should be sent and not the installer. Really, is Lowe's this paralyzed by its own red tape?

On June 10,2016 we placed an over $3,000 order with Lowe's for carpet for our new home. On June 17, 2016 we also placed an order for some new hardwood floors. Cost of the hardwood floors over $12,000. Prior to these purchases we had also bought from Lowe's a new stainless steel refrigerator and chest freezer. All together we spent over $20,000 in 2 months. Our carpet was ordered and when we were contacted about the installation, we were told they were going to wait until our hardwood floor was installed. The carpet was for our upstairs and we had to argue with the store that it made no sense to delay.

Lowe's has always been a great company to work for until the past 6 months when the store in Columbia, SC got a new manager. I'm appalled at what she has done to our family. As an employee of 8 years as top sales and top business leads, she made accusations that this employee was dishonest. When contact was made to HR and ethics point, with no help I may add, the store manager, Stephanie retaliated on the employee. This employee has never been terminated, never caused any problems and has always gone above and beyond at what he does as all of his awards prove it. I'm disappointed that Lowe's has not reached out to the employee given his documentation he has. There was NEVER a problem until she came on board and has had it out for certain employees, long-time employees at that. We will continue to pursue.

I bought an outdoor electric grill from Lowe's. I received an email about the delivery day. So I called to rescheduled to a following day and was told I should receive a 2 hour window delivery time the evening prior to delivery day. Of course I never received that 2 hour window notification, so I contacted the customer service and was told they will notify me the time window of delivery the next day by 10am. On the day of delivery, AGAIN I never got any notification. So I called customer service again. This time I was told that my grill wasn't assembled yet and will have to wait 2 more days for delivery.

If I could give Lowe's a zero, that would accurate dissatisfaction. Do not use this store for their services for any type of home remodel because you won't even get a professional and complete proposal in order to even make a decision as to use their services or not. They are definitely a group of incompetent individuals that don't know how to communicate with a customer, let alone know what they are doing.

Have an account at Lowe's. Ordered a washer and dryer. They delivered to the wrong address. Asked they take it to one block to the right address. They refused despite delivery instructions were given (delivered to account holder address units going to house being refurbished). No stacking kit delivered so went to professional help desk. Told to go to customer service, customer service sent us to the department, who sent us to look for person who could help, found the person who took us back to the same person who sent us looking for the person who brought us back to him. Explained no kit delivered. Person agrees he was told but did not bill item. Paid and took item. Had previously went to Lowe's in Orlando. Wanted to order a bathroom faucet but could not order it from them. Had to order from Lowe's University as we lived in their area. Lady wrote down item number on paper.

I never write reviews but, this is ridiculous to me. I purchased 2 cans of Infinity Paint $44.98 each - totaling to almost $90. First off the guy working at the paint counter gave me flat paint when I asked for semi gloss. I didn't even notice it until I was home and unable to return the product. Flat paint is terrible for the project I was doing and the service I was provided was far from good. Additionally, I only purchased the second can of paint, because it was a buy one get one rebate deal. I emailed the rebate info the same day, 3 months later, I still haven't received my rebate. I haven't received a letter in the mail, an email, nothing. After weeks of the online rebate system not working, I was finally able to access my info online. SHOCKER, my rebate was denied because, allegedly, I didn't purchase the two cans of paint (I did). I spoke with a customer care rep. He offered me a $20 rebate. Uhm no? Why in the actual hell would I accept that?

Purchased range in June, in August I started the cleaning cycle. The door won't open and the control panel is not lit. Called Lowe's, was told it would be 2 weeks before a repair person could come look at it. No one ever came after numerous calls to Lowe's and Samsung they agreed to replace it. We'll see.

I purchased 8 windows from Lowe's (located on 450, New Carlton) and installation done on Sep 1, 2016. The installers came in, removed 8 blinds and installed the windows. They said I have to put back the blinds and left. I called Lowe's and told them what happened. I then told that they removed the blinds as a courtesy and they are not required to put them back. I told them putting the blinds back would have been a courtesy. Still the agent insisted that it is my responsibility to put them back. This is just damaging my property. What a good customer services!

9/3/16 John ** a sale specialist in Wash PA Lowe's. I bought a clearance refrigerator that had a few dents on it 27 cubic ft. My husband measured our door way. It was 29 inches so delivery was to be 9/10/1. A manager Denny called me 7:30 in the morning on 9/10/16 to tell me the refrig was used, had no screws in freezer motor that the fridge was not even to be on floor to be sold. So Denny said he had a loaner and would sell me it if want. It was stainless. I did not want a stainless but I went looked at it anyway. Got to store, Denny waited on me. To try to satisfy me he offered to sell me the fridge for 500.00 and give me money back from the other one. I still did not want stainless. I wanted black, so he then told me he would give me the same fridge the floor module that I got the first time for the 500.00. So I talked this over with my husband and we ended up taking the stainless.

Purchased a dishwasher using debit card. After the representative took the card information, only then was I told that this unit was a special order. Took two to three weeks for delivery. Another week for installation. By the time a third party technician arrives, he then tells me that he cannot install the unit due to a supposed electrical issue. Had to go to the store personally to receive my refund, only to wait up to 45 minutes before being helped. The cashier had absolutely NO clue of what she was doing. An awful experience from start to finish.

I purchased two duplicate keys for our condo from allowed upon arrival to our condo. Neither key would open the door and we had to get a locksmith. I will NEVER use Lowes for key again.

I placed an order for a deck estimate in Burlington Ontario, paid $45.20 and was promised to receive an estimate in 2-3 business days. I received it three weeks later after numerous emails and trips to the store. The estimate was for a completely different design, different material and color. Since I haven't received the estimate for my deck, I requested my money back. The store decided to ignore me, so I complained to the head office. Customer care associate - Brent ** replied to my complaint promptly saying that he was shocked at the level of service provided by the store and promised to take care of it within 1-3 days. Unfortunately nothing has been done. LOWE'S DOESN'T CARE.

Been buying materials daily from Lowe's in my profession... Usually spend 3-4k a month in specific items over & over... So I was SHOCKED how Lowe's has treated me! On July 20th 2016, a forklift employee CALEB slammed into my truck tailgate, damaging and binding the gate beyond repair. Manager told me to get estimates & they would take care of. It's now been over 6 weeks and still not fixed or paid... It's $1950 in damages and a RASHAD from Lowe's called me and offered $500. Are you ** kidding me!!! I buy daily for years, your employee damaged my truck and you're trying to only offer 1/4 cost to fix!!!

I have finally had it with waiting in line for a manager to do a price override in the garden center. This time I waited for 10 minutes, in a long line, before the manager showed up to discount a potted plant that was on sale. Why don't they give the cashiers a little more authority to fix a price that is obviously wrong. I have complained twice before about this but they refuse to change their policy. I went and complained to the store manager, for the third time in a year about this, and was told that Home Depot has the same policy. Well good for you Lowe's, you are just as good as Home Depot. Let's give the cashiers the ability to fix an incorrect price or keep a manager in the department that can respond quickly. These stores preach customer service but will do nothing to fix it when it is broken.

I opened a store credit card at the Bayonne NJ store, (big mistake) because I purchased a new refrigerator. There was a language barrier with the woman that set up the sale with. But, once she found out I was approved with what she said was a high credit limit, she only seemed to care that I give her employee initials at the customer service counter. After getting home, I pulled up the item number online to show my wife and realized this was the wrong item. I had the picture and item number on my cell phone and sure enough she entered the wrong numbers and Lowe's was shipping the wrong item. I drove back to store and was told I couldn't be issued a credit and would have to wait for the delivery because it was already on the truck!

After I wrote a review on Lowe's poor installation and customer service, I wrote an email to corporate headquarters. We immediately received a phone call. Thanks to Jason. Someone was out and the problem was fixed the same day.

We scheduled a measurement for custom blinds for 8/31/2016 between 11 am and 2:00 pm. This appointment was scheduled a week before 8/31/2016, so I arranged to take off from work to be home. After calling the store and speaking with Sherry in the Installation Sales Department three different times after 2:00 pm on 8/31/2016, I was informed that Lowe's had no idea when the contractor would be at our home to measure that day. In addition, Sherry was very rude on the phone, and did not sympathize that I took off from work on 8/31/2016 to be there.

What a complete nightmare. After an inspection to sign contract they quoted me $500 more than another company (with 2 day installation) but Lowe's/Hendersonville Nick ** & Stuller Power promise it would be done in one day and "up and running". Changed all my plans for installation day. Day One electrician was done at 2:30 pm but I "still needed plumber to hook up gas". Was informed plumber had "family problems" so they need to rescheduled for next day. Day two guy shows up not - 2:30 pm not licensed plumber "just does gas lines". He's done at 3:30 pm. Still not complete. Day three. Waiting for town inspector. Call Lowe's/Stuller to f/u. "Ooops. We made mistake. He is scheduled for tomorrow."

I ordered windows from Lowe's in March 2016. After three months, I received half the order, all of which was either (a) the wrong size and/or (b) the wrong color. I never did receive the other half of the order which included a triple size front window that was the main part of the original order. They sent back out the same individual that had sized and order the windows originally, which made no sense to me either.

Bought a 42 inch John Deere riding mower. Worked for 19 hours. Now back wheels are locked up and it broke drive shaft belt! I have to pay someone else to fix mower. Only had it 98 days. Pretty sad for Lowe's not to help in any way. The only thing they are concerned about is money for extended warranties! I will never buy from there again and will let other people know about this so watch what you buy! Pretty sad!!

We went to Lowe's on March 1, 2016 in their Warrington, PA store to supply new equipment and remodel a town house we just purchased in Doylestown, Pa. I am 86 and my husband is 91 so we are no spring chickens and have not done anything like this in our 67 years of marriage... We thought having Lowe's also do the installation would simplify the work and result in a better job. We trusted Lowe's and their sales people and they really TOOK CARE OF US!!

I ordered a washer from Lowe's online store. It took a month to arrive; however, they took payment immediately. Nearly $1000. When the washer arrived it had both a manufacturing defect, which could not have been Lowe's fault, but also shipping and handling damage. The delivery guys chuckled about the ragged busted packaging and noted that "those things slide all over the place in the truck." So when we discovered the leaks and problems, we requested that they come back and pick it up. That was within hours. It took another month for them to come get it. The manager told us "as soon as we have it in the store, we'll credit back the purchase." It took another month AFTER they picked up the defective washer before they gave us our money back.

We ordered carpet from Lowe's approx. 4 weeks before they called to install. The installation was scheduled for 11:00 on a Thursday. They texted us at 9:30 the night before and advised they would actually be there at 8:00. When they showed up, they told us they could not move beds without us taking them apart. We immediately started working on taking the beds apart and they advised they would leave and call us back. We assumed they would be coming back the same day. When we talked to them, they said they could not get out that day or the following 2 days and could "possibly" get back on Saturday. We had our entire house torn apart with 4 bedrooms worth of furniture out in the living room and other areas. We called Lowe's multiple times as well as the installation service.

What does Lowe's do when they cost you over a 1000.00 dollars is offer you a 250.00 gift card to Lowe's. CAN ANYONE SAY NO!!! Contacted lawyer and going to contact 6 on your side. They apparently don't believe in customer service. DON'T ORDER ANYTHING. THEY WILL SCREW IT UP!!!

Bought a portable dishwasher March 2015. Just to be safe, also purchased 3 year extended warranty. One year later in July of 2016, dishwasher stopped working correctly. Lowe's sent repair person who said they could not fix it. One month later, after dozens of calls to repair person and Lowe's, they will not fix dishwasher. They also will not honor warranty saying "dishwashers don't last as long as they used to."

2 men who delivered & installed my Samsung Ref/Freezer - these 2 men were liars. 1 claimed to level the unit & did not. He was rushing so fast that I don't think he had any idea of what it took to level the unit. He said it had been cleaned up and it was not. There was plastic still stuck to various parts of the shelves & door. They asked me to give them 5s - that they needed 5s. The experience with the woman in the store was fantastic & then these 2 jokers were the exact opposite. Incredible insult to a great Brand.

I contacted Lowe's to replace 14 storm windows on a screened porch as the windows were about 30 years old. I said that I wanted the same type of window and the same quality. When the salesperson quoted me I told him I expected that it would cost more. He assured me they would be the same type of windows and same quality. The first batch of windows arrived and the salesperson and the original installer had both measured wrong so the windows had to be ordered again-another 3 week delay. The windows are now in.

LOWE'S WINDOWS, DOORS, STORM SHUTTERS, QUALITY - 0 PRICE - OUTRAGEOUS. Was worn down to accept poor quality at a high price compared to more reputable companies. The sales commission and the manager were the worst. Months and 50 visits to the store proved a failure. Contractor was obviously paid a kickback. They are dishonest and fraudulent. I wish you luck in trying to find all the account information as what I received does not add up.

Excellent customer service. I had some problems with my orders for the bathroom. Not any fault of Lowe's more of Kohler and the place where they make the vanities. Never once did Dave or Sean say it wasn't their problem. They fixed everything and made sure I was a very happy customer!!!

Here in Warner Robins GA Lowe's has continually denied my wife her veterans discount even though she has show legal proof. They have been rude and disrespectful to her. It got so bad the last time she tried it brought her to tears. This is an Air Force Town and Lowe's can't honor their discount. Lowe's get your act together and stop telling veterans you give a discount and then telling them "no you don't deserve one".

I called Lowe's Home Improvement around two days ago to inform the representative on the phone of the broken soap dispenser lock mechanism on my Bosch dishwasher I purchased from them is under Warranty. After asking me specific information about my purchase, warranty termination, model, as well as an abbreviated disclosure of replacement of parts and labor. WARNING: Before purchasing a major product I suggest you read the terms of your warranty. The limits of liability for installation of defective parts involve unending written exclusions of liability.

Bought a washer and scheduled delivery time was 10am-12pm. I get a call at 12:03 saying that my delivery time has been pushed back to 11:30am-1:30pm. When I complained to the operator, the operator gave me an attitude saying she has nothing to do with it and that if the drivers don't pick up their cellphone then there isn't much anyone can do about it. No accountability, horrible business practice.

I ordered a simple storm door to be installed by Lowe's and paid for the "custom measurement". The quote was for $187 which involved "custom work of the storm door." I felt that was excessive since I removed the old door (32x80) by just unscrewing it on all sides. Bottom line is, I hired a handyman who installed the new Lowe's storm door @ only $60, it took him less than 2 hours, and CERTAINLY DID NOT REQUIRE ANY CUSTOM WORK. This seems like either a scam or Lowe's is hiring people to measure who do not know what they are doing!!!

You would think that after spending over 10K on home improvements I would get a call regarding the quality, timing, cleanup and other pertinent questions. I have not heard one word from anyone connected to Lowes. I would not recommend doing this kind of work with a company that cares so little about their customers. Look further, perhaps spend a little more, but be assured about the company and work after spending your money..

I wished I had checked the reviews before I made my order online. I never thought this experience would happen with Lowe's. I ordered a ceiling fan and downrod online Aug 1st, they shipped it Aug 2nd, arrival date Aug 8th. Aug 10th I called, they told me my downrod would be there today and the ceiling fan was never shipped, so they would do a 2 day ship. I received the ceiling fan 2 days later, still no downrod! I called again, they said it never shipped. Talked to a supervisor, she said it was shipped and I would get it tomorrow.

I bought a designer toilet seat from Lowe's years ago and it lasted less than 1 week before the plastic cracked holding it to the toilet. Brought it back and they said they wouldn't refund me the & or replace it. I bought a $400 tub surround and it cracked within 2 months of installation. Last spring I bought a wood picnic table and covered it in a water proof sealer and by spring it had rotted so much it had to be thrown out. They said it wasn't warranted for that long, one year! The wood was supposed to be treated for outdoors but was still green underneath and that is why it rotted.

I bought a whirlpool water heater from Lowe's and after 8 months it failed. I had 4 months remaining on the manufacturer warranty plus I purchased an extended warranty at the time of purchase. Long story short, their technician determined that the water heater needed to be replaced. I decided not to trust another water from them so I requested a refund when I returned the unit. There was no offer for any kind of reimbursement towards the cost of the professional installation and I was told the reimbursement for the extended warranty would be prorated.

Showed up early, and was going to ask a few questions to see if it was worth my time. The guy barely looked up long enough for me to even ask. So I waited until my appointment time. Fine. My appointment time rolls around... and fifteen minutes later, another gal comes by to keep me busy. Fine, I look at countertop surfaces with her. After I start to figure out the measurements, she mentions there's a minimum square footage. Then a few minutes later, she mentions there's a charge for them to come out. No mention of that until now??! No real contractors charge to give estimates. Oh, and the guy who does the design consultation had already begun meeting with another couple. I walked out. What a joke.

I was on hold for a total of more than an hour when I called to ask for delivery on the washing machines I had ordered. They delivered the dryer without the washing machine, and kept pushing the time further and further back on delivery. They made us stay for an entire day and kept pushing time of delivery from 9.30 am to 11.30 am then from 2 pm to 4 pm, and then from 5.30 to 7.30 pm. I spoke with Jacqueline, Matt and another idiot from their call center in North Carolina who told us that the washing machine was not on the delivery truck and would not be available for another 4 days. We got so much conflicting information from them, our brains were spinning by the end of the day. I would not deal with them again. They have been horrible and extremely inefficient. Customer service is in the gutter with this company. They should be ashamed of themselves.

I called Lowe's to make a payment and told the person my husband had recently passed away. The next thing I knew a collection agency DCM Services was calling me and wanting information, but they did not want to tell me why they wanted the information or who they represented. They were wanting information for the "estate" - information I was not about to give them over the phone or in writing if I didn't know who and why. I later found out it was Lowe's. Called their customer service and was told it is Lowe's "Standard Procedure" to turn a deceased person's account over for collection. Their executive Services agent called - she says it is the credit department that has to deal with this. The credit department says DCM services has to deal with this. What a runaround. The account was not in arrears. It is hard enough dealing with the death of a loved one without dealing with a collection agency for Lowe's.

We bought a dishwasher on 7-31-16 and were informed by Lowe's that we would get a call for delivery the next day and that it would be delivered within a week. Got a call and the delivery company that they subcontract out says the earliest they can get us in is 8-8-16 & gave me a window of time that they would be there. Calls back and says they made a mistake and couldn't do that day and changed it to 8-9-16. Delivery day comes and I take time off from work to meet delivery person there and I get a call finally at the end of the 3 hour window and said he would be there in about 20 minutes. I told him that I couldn't wait any longer as I had other things I had to do.

Installed a vent-less fireplace insert purchased at Lowe's. Nothing but problems with the unit and the manufacturer failed to supply parts under warranty. Finally did the right thing by the customer and refunded her the price of the insert and my labor & materials. It would be nice if Lowe's also did the right thing and refunded me the moneys I am out. As a small contractor, I'm sure they could afford the loss better than me. Purchased 9/19/2013. Invoice number **. Item # 293807.

I brought the lawnmower back on 30 days. They said they would not exchange it. They had their rinky dink mechanic look at it saying I did not use any oil in the engine. In which I poured the whole bottle in it and was leaking all over my truck and would not refund me or repair it out $300.

I bought the $200 trimmer and extended warranty but after a year and a half, the trimmer started messing up. By then the receipt had been used for other items bought on the same trip. So receipt gone along with extended warranty paper, I called to request a receipt department. What a waste. I found the exact transaction on my bank yet the store could not find it. The customer service representatives have no patience and so I bought an extended warranty just to donate money to Crooked Lowe's. This entity is a joke, the entire receipt department is a joke. I'm a Home Depot customer now.

I went to Lowe's recently and attempted to purchase lawn equipment totaling $1,800 and was denied. I have had late payments in the past several years and my Transunion score is 720. Do they only approve financing to people with 800 or above credit scores? Anyways, I was very disappointed in their decision and as such will never step foot inside their stores again. I have bought and paid cash for thousands of dollars' worth of merchandise from Lowe's in the past and they have now lost all my business to Home Depot. If Home Depot does not have what I am looking for I will shop local hardware stores like Ace Hardware or find the item on Amazon. Do not chance taking a hard hit against your credit score by applying for the Lowe's card like I did. DO YOURSELF A FAVOR AND GO TO HOME DEPOT INSTEAD. They found me credit worthy and valued my business where Lowe's did not.

I purchased the washer/dryer set on August 15 2015. I have had balancing problems from day 1. Samsung has been of no help after this recent episode. I went to Lowe's since the washer is still under warranty. First let me explain to you what Lowe's does not when you purchase appliance. If you have a problem and need a service call, they give you a service call number. When you call them, they tell you it takes 3 to 4 days for someone to get back with you to schedule a service call. Then when they get back with you it takes another week for someone to come out and determine if your appliance can be fixed or needs to be replaced.

One Lowe's location has repeatedly refused to allow a veteran's discount even though I have presented my DD-214 to the State of Illinois in order to have my Illinois driver's license shown as Veteran. The store is located at Tamiami Trail and Gladiolus in Fort Myers, Florida. All other Lowe's locations have granted the discount after presenting my license. I have multiple homes in Illinois and Florida and have been told "thank you for your service," at most other Lowe's.

I am not a fan of writing bad reviews for I do not want to allow my possible bias interfere with another consumer. But my dealings with the Pro Services in the Orchard Park NY store, made me reconsider. I have never seen a group of people so disinterested in seeing a customer's project be purchased, delivered properly, and serviced when errors were made in my life.

I'm having an issue with a refrigerator that was purchased through this location 8 months ago by my contractor. Maria refused to look up the purchase through their system saying they no longer have record of it. She told me no one was willing to help me after asking to speak with an on duty manager. I went back to appliances and spoke with Mike who was extremely helpful and was able to pull the information up on his computer. I later called back to ask to speak with Maria's manager and was left on hold for over 15 minutes. Worst customer service department, incompetent and incapable people, they need retraining and overhaul of department.

I purchased a refrigerator back in May of 2016. Paid for it upfront and delivery was in 2 to 3 weeks. We were notified that it was in and needed to schedule a delivery day and time. We did just that, and on delivery day we were notified that the refrigerator was damaged and they had to order another one. Long story short. We are now waiting on the 4th refrigerator to be delivered, delayed again all for the same reason being damaged on day of delivery. I called the store manager and he said that this is a common occurrence. Common or not, it is absolutely a sorry way to do business. Wonder if they would be as patient as I have been if they were still waiting on my money! Don't think so!!!

Chantilly Lowe's 13856 Metrotech Dr, Chantilly, VA 20151, Store #1538. Returned Whirlpool Water Heater 6-24-2016. I have been trying to get a credit on a water heater that was purchased at same Lowe's #1538 in 2009 and was under warranty. Whirlpool Warranty Office verified Water heater was under Warranty and advised to return Water heater to Lowe's store #1538 and provided RMA number. This Whirlpool Water Heater was returned to store 24 June 2016. On this date and after 3 hours in the store no employee at Lowe's knew how to call Whirlpool Warranty Office and provide an even exchange. So my husband charged the new heater to his credit card and asked Lowe's manager to call on us on Monday and please credit our credit card for the new purchase. No Lowe's employee has called and since that date I have been at the store 4 times to correct this issue...

Let me begin with the timeline: June 15, 2016. Ordered Pergo laminate flooring from Lowe's in new Iberia, la. June 29/16 call received from creative solutions to schedule delivery of flooring for 7/3/16. This did not happen. Call to local Lowe's on that afternoon. Many promises made. Including upgrade. Spoke to two employees. 7/516 visit to local Lowe's. Found installation company quit and new company being obtained. This will require new background checks and additional measuring. We contacted Lowe's corporate office and filed a complaint; at the same time, Footprints (new company) called to schedule an appointment to measure; for July 28/16- two weeks later. It is now July 30/16 and I just spoke to local Lowe's and was told that footprints have not contacted them yet about an installation date.

Last May in 2015, we had a project ordered with Lowe's. The project included changing our windows, building a new deck, and replacing our entrance door. Everything together costed around $26,000, which we placed on our Lowe's card. Lowe's sent their construction workers. They started the job and we became unhappy with the job that they started to do. Also, the building material (wood and window products) were not good in quality. The salesmen never allowed me to choose the windows or the wood for the deck. I informed them that I was not pleased with the material that they themselves chose for me. I asked them to stop the project and to leave my household. I contacted the managers, a couple of them came to my house and agreed that the job was not going well. I asked for my money back and we stopped the project and returned all of the building material back to the Lowe's company.

In Feb. I bought a washing machine at the Scottsdale, AZ store. The people were very nice and the washing machine was installed. After the service people left my house I put a load of wash in the machine and it leaked in my apartment and down to the condos underneath me. Lowe's immediately send a Manager over to my house and they realized the machine wasn't hooked up. They couldn't have been nicer. They told me to file a claim with Lowe's which I did. It is now the end of July and I haven't rec'd my check for $1600.00 which I paid out of pocket to the restoration company. I have been dealing with Glenn ** and he keeps telling me I will receive a check. I have also contacted his supervisor who also seemed willing to step in and so far nothing. I don't understand as a business owner how this type of treatment is permitted. I will be taking my future business elsewhere.

I am so disappointed in Lowe's. There are two gates in my fence and both sides of the gates are a different height. When you look at the fence from the street, it goes all helter-skelter. We went and talked to John ** our salesman and he assured us someone would be out to look at it and make it right but that has not happened and now he is ducking our calls. When they installed the gates, they put on the wrong latches and when they came to put on the new latches they put them in another place so now there are holes in a brand new vinyl fence that was over $2,000.00. They are not returning phone calls. Such a well known store to be so shoddy about their work.

Purchased Samsung washer in October of 2014 and having mold problems that Lowe's warranty cannot fix. They say it is a cleaning problem. Well it seems to me it is a manufacturing problem.

Have been doing DIY projects for years now and it has never failed how terrible shopping to Lowe's home improvement stores. Went to 3 different Lowe's stores and none of them had any employees around to help. Even walking each aisle trying to locate the item required for the projects, it was difficult to locate. Employees were talking to each other when one is spotted or walking around and as soon as one spot you looking for them, they immediately turn to avoid your direction. When you finally catch one of the representative, he is not knowledgeable where the item is located that had to asked another staff.

I ordered and prepaid for a cabinet through our local Lowe's store. The cabinet did not arrive when it should have and I probably still would be waiting if I had not checked on it. It seems that either the cabinet was lost or never shipped at all from the manufacturer (MASCO Cabinetry LLC). I understand that these things can occur, but what happened after that is what I am upset about. I have been lied to, my time has been wasted, I have made little progress on receiving the cabinet that I prepaid for almost 6 weeks ago and the worst part have not received any type of apology.

I ordered a custom sliding glass door June 30, 2016. I was told it would arrive Wed July 20. They called at 8 and said I would be their 3rd stop. They never arrived or called. I called and waited Thurs. It finally arrived on the truck Sat July 23. I had made numerous calls waiting on hold for more than an hour. They showed me on the truck the screen was torn and the metal was bent. I told them I wanted what I paid for $916.17. So I called the store. They transferred me. He listened to my complaint and said to hold on. I was on hold more than 30 mins. I called 2 more times and finally talked to a manager. I told them I wanted a refund sent back to me. I hope it doesn't take the same length of time. I will never shop at Lowe's again. I will go to Home Depot. I should have read these reviews first.

I did a flooring purchase and install agreement with my local Lowe's here in West Columbia S.C. I spent over 12,000.00 to have my entire home floor coverings replaced. Lowe's screwed up the materials order on this job multiple time. Every time I call the store I get a different person in the flooring department so no one knows what's going on. I have had to run back and forth to Lowe's to pick up material that was shorted on the delivery and to exchange materials that were sent wrong. The person who came out to do the initial measurements set 3 different appointments before she actually made it because she had vehicle problems and once she got there she forgot to measure for the glass backsplash in the kitchen and it took another week to get her back out there for that.

We went to Lowes to tackle our kitchen remodel in summer 2015. The planning process was smooth and the contractor they recommended did a great job in completing the project. Lowe's completely dropped the ball in customer service/experience after the job was complete. We never received a final walk-through or sign-off that the work was completed to our satisfaction. Our PM didn't place the order properly and we were not enrolled in the 0% financing program that was offered to finance our project.

Less than one year and frame is rotting. Response from Lowe's is that door not painted and if it was, not properly done. I painted it myself per and beyond instructions from their certified installer. However, Lowe's not honoring their warranty. This was nearly $1000.00 investment -- a monthly salary. Even though they agree to the rot, they blame me and won't honor their warranty. Poor customer service, response time three months, and insulting responses.

I purchased three major kitchen appliances and was given the delivery date of July 19. On July 18, I was informed that only the refrigerator would be delivered the next day. The other two wouldn't be delivered to Lowe's until August 24 and I wouldn't get them until seven days after that! That is over six weeks after the date I was given. On July 19, I was informed that the refrigerator wasn't coming until July 20. This is after I had already arranged to be off work. Lowe's needs to tighten up their delivery processes and focus on customer experience. I am very unhappy with Lowe's and would not recommend anyone to rely on their delivery promises.

If there was a negative star Lowe's would get minus 10! I am beyond frustrated with this company. We have had nothing, but error after error by this company. The absolute worst customer service I have ever dealt with in my entire life and bunch of idiots that must work there because they haven't been able to get one single thing right since day one. We made the mistake of buying everything for our kitchen remodel from them and then the even bigger mistake of hiring them to do our kitchen remodel. The contractor they hired for our remodel was combative, mean and did practically everything wrong including charging us 4 times the original estimate in change orders and then holding our job hostage until we paid his ridiculously high priced change orders.

We purchased a washer and dryer through the Bend Store on June 16th 2016. Chuck our salesperson said it could be delivered the next Wed (the 22nd). We agreed this was fine. On Wed, I called to check on time and was told we weren't scheduled until the next Wed, the 29th. I would never of agreed to this as we would not be home that day. They gave us no help in receiving our appliances. We Just had them delivered on July 15th. This one month after purchase and totally unacceptable. We have always used Lowe's and trusted them. This experience has ruined that. We will think twice before purchasing another item.

Lowe's having commercial about their sample for their paint for $.99 cent. I purchase 7 painting and buy the rollers for $10.00 and also buy red ribbons for the wall. After we paint wake up in the morning paint is peeling off the wall. I went to Lowe's with all the item I bought to get a manager Mike in Bayshore, NY was not helpful at all. He want me to contact the manufacturer Olympic paint. I told him. Lowe's need to stop putting on their shelf. I spend a total of $35.00. I need my money back. Manager Mike is really not a good manager at all. He did not care at all. Home Depot is a way better company. Never have any problem at Home Depot. Lowe's need to retrained their manager to be more helpful.

I did my due diligence online in an attempt to locate a Husqvarna 3100 psi pressure washer through Ace, Lowe's and Husqvarna with no results. Everyone passed me off to someone else. I finally went to the Lowe's in Gadsden, AL on July 8, 2016 and spoke with a young man who located a returned machine from a sister store and arranged to have it shipped to the Gadsden store. I watched him have the conversation with the store in Hartselle, AL. I provided him my business card and asked to be called when the item came in. The manager and asst manager were both involved.

Never was informed or otherwise notified that my countertops would be pieced together from other remnant leftovers from other jobs. Upon speaking with Galaxy Stoneworks, they stated that, "that is their agreement with Lowe's as a corporate account to allow competitive pricing." Great! Now I have two pieces of stone that do not match in color, texture or appearance. Let the buyer beware. Choose your stone directly and have a fabricator with good recommendations do the install. Then and only then will you know what you are expecting!

I purchased a Larson storm door a month and a half ago and am still waiting for ANYONE to contact me to get the door installed. They had no problem taking my money but then decided to just forget I even existed after that!!! They told me that they would call me when the door came in and never did. They told me that they install on the weekends but then the installer guy told me that he NEVER does storm doors on the weekends. I called the manager and she told me that she would personally get the matter resolved but I never heard back from her. My suggestion to anyone who lives in Nashua, NH and wants to do business with one of the giant outfits: GO TO HOME DEPOT!!! LOWE'S SUCKS!!! I swear I will never do business with them again. Now to contact the Attorney General!!!

We purchased an Olympic stain at Lowe's in Flemington NJ during a promotion. After applying the stain to our decking we realized it retained so heat we are now unable to even walk on the deck without burning our feet. We contacted Lowe's management many times (**) and have been told our claim is with Olympic. We purchased this from Lowe's and they are not standing behind their product and advised us to contact Olympic directly. I have requested resolution in 48 hours and if not I will elevate this issue to every consumer affairs board known.

I bought a KitchenAid Undercounter Ice Maker on 3/31/16. The stainless steel appliance cost me $2200. I bought the additional Lowe's service plan. Since the appliance was not a stock item I did not receive it until 4/20/16. After 2.33 months, or around 7/1/16, the appliance stopped working. The machine itself sounded like it was going to explode. There was a ton of heat coming from the bottom and it would make NO ICE! I expected that LOWE'S would come and pick up the unit and grant me store credit for the inconvenience. They did not!

We are renovating bathroom fixtures and purchased 3 Kohler toilets within 3 months... 2 out of 3 Fill Valves were defective. Lowe's replaced one. Will never purchase Kohler products again. Too much work to keep redoing toilets even if parts are covered... let's face it, who wants to keep sitting on their toilet more than they have to!

I am a older man and I had problem with Lowe's and appliance companies. I bought a new Maytag from Lowe's and it was delivered. The delivery drivers would not install it. They stated that Lowe's will not let them put power cord on the dryer. This is way to charge their customers more for a cord. I have a cord. I think it's a blanking shame they pull this on their customers. I refuse to buy anything from Lowe's again and they can pick up the dryer. Please don't let them rob you.

When I decided to purchase windows from Lowe's I did so under the impression that I was paying for quality windows by Pella that would be installed correctly and function as described in my warranty. I walked into Lowe's and bought a new roof, gutters and windows for my home. I wanted a one stop shopping experience along with quality service and I understood that this often comes at a premium. In the summer of 2014 I walked out of Lowe's spending over $35,000 with the expectation that after the job was complete I would be able to enjoy my new roof and windows for many years to come. The reality of my Lowe's experience was far from what was sold to me. The windows were immediately a problem, a window was found to be cracked during installation; one window wouldn't stay open and more than half of my windows were installed noticeably crooked.

Went in to get some lawn mower part for a tune up on a carb for a lawn mower I was tuning up. Gave me the wrong part for the carb so it messed it up. I even asked, “Are you sure this isn't your brand?” And he assured me. Well the size was all wrong so I go to Home Depot because that's where the lawnmower was from and they didn't even have anything for their lawn mowers but filters and spark plugs. They will get the worst review of all. The guy did even know what I was talking about and had to have me show him on a mower. So for lawn mower parts I recommend in Pocatello EZ Mower on Pole Line. They will have you hooked up in minutes and even tell you what to do. I lost the receipt but I can give you the number I used to do returns and such or whatever. I had trust in the business.

The warranty does not cover the mower deck - which is pretty flimsy. If you tap a tree it is so thin it will go out of shape and the blades will hit the deck. After banging mine out a wheel fell off when the weldment broke - so I decided to try the warranty service I had paid a great deal for. Not too miffed that they did not cover anything under warranty, but to fix it they wanted 140 bucks labor and instead of the net prices of 354.24 for all the parts, they wanted 543.22 - a parts padding of about 180 bucks. So the 700 buck warranty was useless except as a way to give their repair service a shot at making 320 bucks plus a 35 dollar pickup fee from me over what it will cost me to do it myself in 30 minutes. They wanted 741.47 total plus 35 bucks - it cost me 354.24 to do it myself.

Three years ago, I bought almost a first floor's worth of materials and products from Lowe's. One of the things I bought was a ceiling fan/light for the kitchen. From the start, it used up light bulbs faster than any of the other fixtures, but not annoyingly so. Then all of a sudden started burning them out within two weeks, then burned two at a time out in less than a week. They no longer carry this light, if they had they would have sent a new one they said. Their solution is that I buy a new one from them with a twenty-percent discount because my light did not have the courtesy to totally be a piece of junk within the first year.

I recently purchased a swing from Lowe's. The display sign stated it was on sale for $148. The sticker which this sign was on stated Original price $198. We bought this swing behind the sign on the same shelf. We were charged $198. I realized this after driving 1 hour 20 mins to home and assembling it. I waited to call after the fourth of July holiday. The customer service representative said we bought the wrong item. "How can that be?" I prompted as we took the swing from the exact same shelf the sales sign was on. Right in back of the sign comparing the $198 sales price. She said we can bring the item back and return it. Which is already has been assembled and given as a gift in which it was bought for. $50 difference means a lot to me. It was poorly advertised.

I did my research and bought a GE compact stacked washer dryer. After using it for just a few loads of laundry I was very unhappy. But, I re-read the manual and checked for tips online. It still was a disaster. (The machine would not spin enough water out of the laundry, so it was dripping water when it went into the dryer - how can that meet Energy Star guidelines?) I finally arranged for a service call. The reviews were pretty good for the machine, so I thought maybe it had a problem. When I explained the problem - didn't work with small, large, heavy, light, mixed, sheets, towels, etc. the GE service person said that the machine did not easily handle those types of loads. What else is there? I asked him how I could have known that before I purchased the machine.... He said I couldn't.

Flexon 5/8" /50 ft grdn hse 373457 & Gilmour 3300 sq ft os spray. The Flexon hose adapter to the spigot, sprayed out underneath the hose connection. Piece of junk. The oscillator spray is very hard to set the spray. Disappointing.

Horrific experience! I paid 3700.00 to have my kitchen completed by the time my daughter was going to be married at my house Friday July 1st. I went into Lowe's (Gloucester Twp.) around late May early June and they said it would be a 3-week process. My kitchen has not been started and the wedding is 3 days away. Words can't express my disappointment in the complete process, I'm disappointed in Lowe's for recommending Topline (feel they should deal with a better establishment). And Topline for the way it's being handled. No manager or staff member has reached out to me at this point. I will be talking to my attorney later this week. But as of right now I will be putting my efforts on making my daughter's special day... Special... No thanks to Lowe's or Topline.

I purchased a 5 year extended warranty on my dryer and had it serviced twice under the plan. They insisted on using a company in which I formally complained about. They never fixed the problem and the dryer has broken three times now. Since on the third time I am out of warranty, they told me I was just out of luck and would have to pay for the same incompetent company they sent out before. The manufacturer has agreed to fix this, but Lowe's warranty is just an extra headache and does not deliver what they promise.

On June 27, 2015, I purchased what I thought to be top quality carpet (Stainmaster "Petprotect - Baxter III" Carpet) from the Lowe's Store # 2244 in Columbia, MD. From the time that it was installed, I noticed that the tufts were pulling out of the backing. I was told that it was normal for me to have that for a few weeks after it was installed. After 3 months, it continued to happen so I contacted them again. I spoke with Ellen in their Installation department and showed her a quart-size zip-lock bag full of tufts. They sent the installers out, but they said it was a problem with the carpet and they would report back to Lowe's.

After two bad experiences with this business (repair scheduled through Lowe's Protection Plan), I feel that by not making a formal complaint they will continue to operate without some responsibility for their sloppy mode of business. Already dealing with a new refrigerator that so far has required 4 service calls. The first time Avauxco was scheduled, they never showed up and claimed they had no record of the appt set up by Lowe's. This time (on my 4th service call and 2nd time for Avauxco) they suddenly cancelled the first appt and asked for another day. They have not shown up as promised nor called me. No one answers their phone and all you get is voicemail. I don't know why Lowe's still uses them but it has certainly convinced me to never use Lowe's again for any kind of large appliance purchase.

I purchased a new dryer from Lowe's. The delivery guys damaged my door and molding and new dryer. I called the Manager at the Westchester Ohio store. He said another Manager that deals with deliveries would call. That has been a month ago. Time to get an attorney involved and BBB and Consumer's Complaint. I am so upset. The business I have given Lowe's over the years and this is the thanks I get.

Lowe's Store #: 2280 6011 Lemmon Ave Dallas, TX 75209. I purchased a washing machine on 6/17 and scheduled a delivery for 6/20. I waited home all day for delivery. No call, no email, no text. Unbelievable. I live alone so I have to be here for the delivery/install. I have missed a day of work with no options from Lowe's on a delivery time or day. Clearly unacceptable. Buyers beware. This was a $1,000 purchase and I expected more. I will be refund the purchase and take my business elsewhere.

I purchased an expensive refrigerator from Lowe's because it was on sale. They could not deliver it for 3 weeks. On the day prior to my delivery I tried calling store to confirm several times but could never get through to a live person. Finally at 8:00 a.m. on the day of the delivery I called a customer service number I found on their website. I was advised the delivery date was changed by Lowe's pushing it off another week. No apologies about not contacting me they just expect you to accept poor customer service. I then was advised that the store phones were out of service so that is why I didn't get a call.

Recently, two of my recent orders at lowes.com were cancelled, and there was no refund until I called to ask my money back. The first time, I thought they would automatically refund the cancelled order and did not call until I realized that there was no refund a few months later. The second time when the order was cancelled, I repeated ask the representative whether they would refund and got confirmed. But still, there was not any refund till today. I am calling Lowe's customer service while I am writing this review. I have time to write it just because they hung up the phone without saying anything or after only a few words, or keep me waiting for long time by saying "wait a second". While I am not worried about getting my money back, I just hate to call every time to get refund and am afraid that people including me don't get refund if they forget.

I recently purchased about 1,000 square feet of carpet and laminate flooring from Lowe's. I had to purchase the flooring at 2 separate Lowe's stores because one didn't stock padding - the other store thought that was ridiculous. I had 2 big problems with the laminate order (Pergo max): When I picked up the order, the underlayment was not there. Luckily, I noticed. After an hour of searching, the sales clerk and the flooring clerk stated that they found it and there had been a "computer glitch." Good thing I had an hour to wait - no exaggeration.

I purchased appliances for my home which was just under $5,000. I called my bank to allow the transaction and they increased my daily spending limit for 24 hrs (security reasons). I purchased the appliances and set the delivery date. 4 days before delivery, I received a call from Lowe's dispatch saying my payment was declined. (Evidently, they check again to see if your money is there before they deliver your appliances). He explained this to me and I authorized the purchase, once again, and confirmed the delivery date. Everything was good to go.

We purchased a microwave and oven stack at Lowe's only because we got a 10% coupon. It is very difficult to communicate with Lowe's and their 3rd party delivery service, either the system is poorly designed or the person just not trained. Took many phone calls and each had a long wait like 10-15 mins. Then the information doesn't match.

Went to Lowe's in Stow Ohio to order a countertop. Had purchased one prior and wanted them to match. Found the sample and edge we wanted and went to the special order desk. Associate at the desk could not find an order form or the proper product binder. She called a manager. He could not find the binder, and since he could not, stated that Lowe's no longer does business with that particular company. I asked why the samples are still on the wall and he said he "didn't know." I (as the customer should not have been the one to think of this) asked the associate if she could call another Lowe's store to attempt to obtain an order form. She looked to the manager and he said, "Go ahead" and left. She called, said we'd have to wait for a callback. She left the order desk and said she'd be 'right back.' 20 minutes later she returned, still no order form.

We were going to purchase our appliances for our new home at Lowe's because we do so much of our shopping there. Our son built a home 1 1/2 yrs ago and bought all their appliances at Lowe's. Now the front of their Whirlpool refrigerator is rusting and their Whirlpool dishwasher will not run because the motor is shot on it. They have tried to get help from Lowe's and Whirlpool and neither will do a thing about it. What happened to customer service? What a disappointment. I do not like writing negative reviews but I hope we can get someone to listen. Appliances are way too expensive to replace every year. And you expect that what the salesperson is telling you is true. Sadly, we will not be buying our appliances at Lowe's. We need someone we can count on.

For starters. I have learned to look up reviews before any purchase of home appliances. I purchased my Samsung front loader smart washer Feb 2015. I had my first problem with bad motherboard from day one. Large purchase from Lowe's in Pocatello Idaho. I figured they would do me right and fix the problem. On my 3rd month same exact problem. They scheduled me my 2nd service call with Lowe's home advantage same exact issue. Motherboard not connecting and doing all sorts of things on its own, again I could not change settings. Got power only. Then 3-4 months of purchase, again. Same problem. Another service call. This goes on and on for 12 months of ownership. Not to mention the horrible smell filled up entire house no matter what we tried, considering not many uses out of it.

I am so pissed. Living in a very small town Lowe's was a welcome hardware store. I shop there a lot. I went to purchase some stain for my New porch. I wore a yellow shirt for my color. The salesperson said they didn't have that color, they referred me to transparent the lightest one they had. Not knowing anything about stain I purchased it at 45 dollar a gallon. When opening it looked like chocolate milk. I put it on hoping it would dry lighter. But it didn't, it looks dirty like it needs to be cleaned. I asked a painter if I could put another coat of something else to fix it. He said no that it was sealed. That I should have used a solid stain and the person should have known.

LOWE'S HOME CENTERS, LLC Store #0751 100 WATSON DRIVE, TURNERSVILLE, NJ 08012. I went to the Lowe's Store mentioned above. I needed a 30 gal leaf/ lawn chute. The employees could not find the product although it said it was in stock. I waited 30 minutes and had to leave to be somewhere. I ordered the product online to pick up in store. I received an email Sunday, June 5th saying that my order was ready for pickup. I drove to the Lowe's store the following day, Monday, June 6th. I was told my order was not at the front and they could not find it. I waited 25 minutes. I then spoke to an employee, ** about how upset I was that the conscience of ordering online for pickup is to be in and out of the store. She ignored me and acted like it was no big deal and oh well they couldn't find it attitude. I was completely disgusted and asked for a manager. The manager did get my order and took care of my order.