Lowe's Home Improvement Reviews

We purchased a refrigerator from Lowe's in Woodstock GA on 4/11/19. It was set for delivery on 4/17/19. That was the earliest time they had available. When the delivery guys arrived, they pointed out some small damage to the refrigerator door. I was at work so my son called me to tell me. I told him that I didn't want a damaged refrigerator since we paid the asking price for it. It was not an 'as is' item. He called Lowe's Woodstock to see if they had more of that model. Canton showed two. However, they weren't actually in stock.

Hello, I would like to share my annoyance and disappointment with my dealings with the local Lowe's. I bought a Samsung dishwasher and installed it myself. It worked great for 3 months but then dishes were left dirty in the top rack, it seemed to be throwing the dirty water around and leaving food in tall glasses especially. I called samsung to try and use the warranty but apparently because I installed it, this makes it so you could not use the warranty, which Lowe's did not mention at all during the purchase!!

I wanted to have my vinyl kitchen floor tiled and three years after purchasing 12 boxes of tiles from Lowe's, I decided not to do it myself. The easiest thing seemed to have Lowe's do it for me. Boy, was I ever wrong! Their entire process seems to be flawed beyond belief. First, someone came to my house and took all the appropriate measurements without giving me much of a chance to provide any input. Then, four days later I was contacted by my local Lowe's store to come in and look at the estimate. Well, the estimate was what I considered to be astronomical in light of what needed to be done and even though I specifically told them I had already purchased the tile myself, the estimate involved a fee for oversize tiles that I'd never even mentioned.

I originally went to Lowe’s on Jordan Creek Parkway on Sunday in Des Moines, IA to buy a mower we have been researching for a couple weeks. They were out of the 52 inch Ariens that we wanted so that sales associate told us to go to the Lowe’s on 50th St. in Des Moines IA. He said they have them in stock there. We arrive at the 50th St. Lowe’s. After waiting almost 30 minutes to even find someone in the mowers area we get Willie. I had a couple questions about the Lowe's card but since we already knew what mower we were getting, he looked it up and said they had two in stock and asked if we needed it today? We said yes.

I like Lowe's products but I am surprised that they do not have the contracted resources available for their required customer "installation services". Their contracts state that they will provide the customer with professional services that may at times be noisy but they will not install their products if there are structural issues involved. Since they have to, service people who live in older and newer homes and allow custom orders and trim and molding installation services they must at times have issues regarding structural adjustments for doors, windows, and floors.

Do NOT I repeat do not waste your money to get doors installed through Lowe's. I have never been more disappointed and mad about an install experience. We spent thousands of dollars on custom office doors and it was a complete nightmare. First, they didn’t deliver the door jamb so they couldn’t install the day they were supposed to, it was delivered later that day after they “found” it in the back room. The door jamb they delivered was too big so the doors had a huge gap between them. They wouldn’t let the installer do anything to fix it (since it would void the warranty) so I waited another week for a new jamb to come, it finally came and this one was too small and the doors wouldn’t shut. I told them this needed to be completed that day since my house has been under construction and I have two small kids.

I ordered a stove online from Lowe's on March 23, 2019. We had just moved to a new home that did not have a working stove at the start of April, the delivery was scheduled for April 16, 2019. I took a day off from work on the scheduled day, I found it odd that Lowe's wouldn't send some sort of delivery confirmation email or phone call in the days leading up.

Updated on 04/25/2019: This is the update status on my last review. On Apr. 20, I spoke with Lana, Service manager at Sunnyvale store. She promised that someone will call me on 4/21 for the delivery on 4/22. I asked her, can I trust her this time. She said YES. There was nothing happened on 4/21 nor 4/22. On 4/23 I call delivery department and Cynthia informed me that there is note saying hold the delivery on my materials pellet. Nobody knows that it is held for! Now Cynthia is the one can execute the delivery to my place on Apr. 24. Thanks Gods. Thanks Cynthia. But I feel sorry for you to work in Lowe’s.

We purchased a riding mower from Lowe's in April of 2018. In June of 2018, it stopped running. After a week they finally came and got it and took it in for repair. The repair people put in a new battery but did not know what had caused the problem. Now it is April of 2019 and again, the mower will not run. Once again they refuse to replace the item, refused to issue a refund, and said it will have to go to repair again. So once again we have to wait 4 days for them to pick it up, who knows how many days until we get it back, and then I am sure it will break again as it is obviously a lemon. The lack of customer service is appalling. I tried to get in touch with a district or regional manager and the store managers and their pathetic excuse for a customer service department flat out refused to give me contact information. However, they have no problems giving my contact information to a third party. I will NEVER shop at a Lowe's store again. Hello Home Depot!

I am a landscape gardener in Fort Worth. I went to the nursery section to buy some plants for a customer. I asked your nursery worker Lynn for some advice. She seemed frustrated that I asked so I looked around myself for a while. When I approached her again she saw me and said "What?" in a very rude tone. I explained to her that I was a landscape gardener and she just lost Burleson Lowe's a customer. She mumbled what I believe to be cursing under her breath and walked off. In the process she slammed down one of your pricing machines and left it there. Anyone could have taken it and priced anything they wanted. I picked it up and found her to give it back and she snatched it off me with no thank you. This lady should not be in customer service as customers appear to annoy her. I certainly won't be a customer anymore.

Our dishwasher stopped working, so I went to Home Depot and Lowe's to get a replacement. Both stores had similar brands, cost etc, and at both stores, it seemed I knew more about dishwashers than any "expert" "working" in that department. But, I needed a new dishwasher. I bought a Bosch in full and actually took it home - in the hopes of speeding up the installation process. I was promised a call to set up the installation within 3 days, and 7-10 window. Well, here I am 10 days later. No call, no installation. No one answers the phone when I call Lowe's. Better to go to an appliance store, pay a little extra and get some actual service.

I'm very happy with my experience at Lowe's! While we were looking for a new Bosch dishwasher last year, the helpful salesman at the local Lowe's talked us out of a Bosch (we had one earlier and loved it) and had us buy a KitchenAid dishwasher since it was 'better' than Bosch. We waited almost 4 weeks for a dishwasher that we were told we would have in 2 weeks but since it was being 'made' for us upon us ordering it, hey it must be good!

Bought Frigidaire refrigerator with warranty told less on refrigerator, less repair March 2017. March 2019 refrigerator stopped working. Have had 3 visits from repair men. First they couldn’t work on it because no one told me to keep unit running, took a week for this to happen. Took another week for a so called repair that didn’t work. Whole time having to use an ice chest - no loaners available as warranty says they will pay for. Refrigerator still didn’t work. Had third repair 10 days later still using ice chest to live also taking care of 95 year old mother on insulin.

I went into the store at 585 North Perkins Road in Memphis, TN to pay my bill. The ladies behind the customer service counter, **, ** and **, were so much fun! They took care of me quickly and made me smile.

After three years of use the Washer tub bearing began to fail the third week of March, 2019. It got worse and worse the next week. I called Lowe’s warranty program 3/21/19. The man was very nice and scheduled a repairman visit for the following Tuesday, but he came Monday as was in the area. The repairman simply spun the tub by hand and said the bearing had gone bad, it could only be replaced by installing a new transmission. He said they would order it and it would arrive in 3-5 days, and I would be called then. No one ever contacted me from Lowe’s, ever.

On 4/7/19 we visited Lowe's in Maple Shade, NJ to purchase a refrigerator freezer. We got a Frigidaire. The saleswoman Ericca went out of her way to help us. She measured answered all questions...helped with financing...a total pleasure to deal with. Thank you Ericca!

Brought a new washing machine and dryer set from Lowe's, 6 months later the washing machine breaks, purchased a 5yr warranty and they will not replace it. They want to repair, stayed home all waiting on repairman who never came, so I called him. He said they would let me know more Monday, I commented I wouldn't be able to wash my clothes all weekend, he said longer than that sounded like he would have to order parts. Had to take my clothes to laundromat, spent $50 and 3 hours. Do not buy a washer from them, should have went somewhere else. Let them explain there so called warranty which is a waste of money. Undoubtedly it's a defect, buyer beware.

My deck installation has to be the worst example of workmanship ever. The contractor doesn't know county codes, and I'm not sure where he gets his help but they appeared very young, maybe temporary day help? Craftsmen, no Crapsmen! They Installed a partial fence and gate, also a deck. The fence posts were all different heights, some 4 ft some 6 ft, the gate was also dragging on the ground. They came and cut the posts but the gate still drags a little. The Deck was installed 1 inch above the patio door threshold and connected to the house with some little screws. The composite decking was all scratched, also 2 boards were not the same brand and pattern, the fiberglass railing was not installed the height I wanted.

Multiple requests for products are met with no information. Upon ordering, I find they just don't have it and can't say when they will. 7 miles further up the road, Home Depot seems to have what I'm looking for every time and at the same or similar pricing. Home Depot's customer service is usually consistent which is about all a person can ask for these days... Even when in person, asking a customer rep about an item I'm seeking, Lowe's loses out on every personal visit and every internet attempt at ordering that I've found. I'm not a commercial customer, but have gone so many times to Lowe's only to find they just flat out don't have what I need and end up driving up the road to Home Depot or even Ace Hardware to find what I'm looking for. Lowe's needs to reevaluate their focus before they become a boarded up store with Closed sign in front of it.

I have done my first & last renovation project with Lowe's. My 4-6 week kitchen reno wasn't done after 4 1/2 months & wrought with errors. Two base cabinets were put in the wrong place & had to be moved. Plumber removed copper tubing from my fridge without permission & replaced it with such excess plastic tubing my icemaker water line backed up & I had to hire an appliance repairman to fix my fridge. I had to hire my own tile guy to get the backsplash done. I had to hire my own electrician to fix mistakes like outlet & switches so close together you couldn't put wall plates on. I was charged labor for removal of 2 layers of flooring even though only one layer was removed. I was charged for installation of sub flooring even though it was never installed. My reverse osmosis was reconnected improperly & I had to call my water softener guy to fix it. The list goes on.

I have done a bunch of shopping at my local Lowe's store in remodeling my home. I often buy more than I think I might need of an item, knowing I can return the unopened items if need be. My son needed some 2 x 4s so I told him to take back a container of grout tile that was unopened for credit and he could use for his wood. He received an in-store credit for the rest of the item. Just went to use, and found that they tied this card to my son's drivers license, and without it, could not be used. I especially liked the clerk explaining to me in front of other customers that they do this so an ID is tied to a return without a receipt, in case I had stolen the item and tried to return. Home Depot is 5 minutes further away. I will shop there now.

As late as this morning I read so many negative reviews about Lowe's, but, because I had done business with them I was perplexed. Then I went into the store and saw exactly what the reviews were talking about.... Until I came across: Michael in appliances who helped me with printouts of information to take home to assist me with my decision making, Jeff in carpet who assisted me with identifying carpets and pad, what sizing meant and calculating overall costs, Jordan ** in Customer Service who has assisted me multiple times and has the most rewarding personality and the most amazing memory which makes the people he assists feel like a Lowe's VIP's! Thank you Lowe's for each of them as they were a God send in my time of distress, many, many thanks to each of them. A great face for Lowe's!

On April 9, 2019, I went to Lowe's website to look for bathroom lighting. On their home page was a large ad advertising 50% off select lighting until 4/10/19. I found 2 light fixtures with sale pricing, put them in my cart, and returned to website on 4/10/19 to place my order. The sale price had been removed. I called customer service and they said there was an error on their website but if I had proof of pricing they would honor it. How would I have proof of an online price? Lowe's knew there was an issue but would not honor the sale price unless I had proof. I feel this is very dishonest marketing.

I ordered a full kitchen suite from Lowe's McMinnville, OR for delivery. I scheduled it for Tues Mar 25. Steve called Tues and said, "Can't make it today and don't have one item of 5, will come Thursday." I said, "Ok, that's fine, most important item is the range." No call no show Thursday for delivery. I called. Was told they will come Sunday, and have all items, I also filed a complaint that went nowhere. Steve called Sunday and said, "Don't think we can make it today. We'll be there Tuesday with all 5 items." Steve called Tues and said they could "probably" make it today, but with only 2 items, not including the range... I cancelled my entire order and went to Home Depot. I will never shop at Lowe's again. Total disregard for customer service, and made me feel like I was completely inconveniencing them by asking for delivery.

Very disappointed, I purchased a full line of Samsung Kitchen appliances from the store located at 2150 Minton Rd, Melbourne, FL 32904. During my purchase I was asked if I was interested in a three year extended warranty which would begin to take effect after the one year manufactures warranty ended. My husband and I decided to purchase the warranty.

I am so upset with this place, the Conway Lowe's never has anyone to help. You have to stand and wait for someone who is does not even know anything about the product. Also they advertise things that they don't even have any of in the store. Twice I went for a sale items on the first morning of the sale and both items I went for were out of stock and they don't give rainchecks so you just wasted your gas getting there. And customer service was rude about the whole situation.

Ordered 2 stock windows. Order will take almost a month to process. Why? Also could not pickup up at Lowe's close to me. Both Lowe's said not available and they do not give you the option of having them delivered to your local Lowe's. So I ordered them from a Lowe's farther away. It showed they had them but now our order shows 1 month to get them. So confused. Will not ever order windows again from Lowe's.

We opted to buy our next GE Stackable Washer/Dryer from Lowe's, over the more pricey local appliance store. We are wishing we could go back in time at this point. My husband left the store with the assurance he had all the parts necessary to complete the installation, which he's done before in other units we've had. They neglected to sell him the actual power cord to the machine, though he asked. Good grief. He had to drive all the way back. Some little old lady was the 'sales person' for appliances, and the whole time didn't seem like she knew what was happening around her.

I would NOT (I say again NOT) recommend using Lowe’s for your remodeling projects. They are in WAY over their heads. Items purchased four months ago have yet to be installed (though told they were shipped to local store. Every time you call, a different representative answers... who doesn’t have a clue on the status. I was advised to go thru a true “contractor; I wish I had. Very disappointing.

They advertise product in their weekly flyers that is nowhere to be found in BC and the same product can't be ordered and shipped through their website. 1.2 rating should tell you a lot about this company.

We bought 4 major appliances last month and have had nothing but trouble from this store. I will never go back. Our items are in a cooler on our porch even we just bought a refrigerator a month ago. It is broken and because it’s been 40 days since purchasing instead of 30 days they won’t do anything to help. We had to fight with the store re delivery of washer and dryer. Worst customer service I have ever had in my life. They sold us a known defective refrigerator and when we called because it was broken they could not find our order anywhere???? Run as fast as you can away from this horrible store.

I had a fence installed by Lowe's. It included a 1 year warranty on the labor. I have a fence post that had been wobbling for several months and is about the come out of the concrete. I have contacted Lowe's several times and every time I am told I will be called back by the end of the day. Every day I am not called back. I would not recommend Lowe's for any installation services. They do not wish to honor the warranty. I have also experienced terrible customer service.

I purchased a sterling shower system and upon opening the products every part was broken. I had to go to 2 stores to replace shower components. Upon installing the new shower I found I was given the wrong size side walls. So I take a 3rd trip to the store to get what they said was my correct size. When I tried to install it it just didn't fit. After putting the shower bases item number in Lowe's website, I find that from the very beginning I had the completely wrong set of walls from the beginning. So called stores service desk, got transferred to the plumbing department and was promptly hung up on. I repeated this process 3 more times with the same results. So I called the corporate helpline. A case file with started and I was asked to wait 24 hour period for someone should contact me.

I ordered a dog kennel off their website and it never came in. Went there to get my money back. Never returned my money. Worst experience ever. Now I am out of $134 and that's messed up. Try talking to their headquarters because their customer service and zeroed out my account. I never got my money back. Worst place ever. Will never ever recommend anybody. Not even my worst enemies. Horrible horrible horrible. All I wanted was my money back and I never gave it back to me. I would never ever ever go shopping there ever in my life again. They took my money.

So disappointed in Lowe's Machesney Park IL store. Back in November I purchased a door. The first door came in damaged and I never saw it because the damage was bad enough they automatically ordered a new one. The second door came in and made it to my home. It too was damaged and the entirely wrong door. I ordered mahogany grain with a brown wood stain. I got a nearly purple "mahogany" colored door. This door also was damaged to the point I would not have let it be installed even if it were the correct one.

Where to begin. The fact that this store can open its doors is a miracle in itself. Not sure how employees find there way back on a daily basis. The employees spend the majority of their time huddled together doing nothing but gossiping. If one needs help it is most beneficial to find another customer in the area and ask. There have been multiple times that I have helped other customers load wood and then they would help me. Store employees were to busy huddled up at the customer service desk. Typical number of employees at customer service desk are at least 10. If you are in the store itself there are no employees.

Lowe's charged me for 42 lf of fencing, a 10 ft drive gate, and a 4 ft walk gate. When installed I received 28 lf of fencing, an 8 ft drive gate, and a 4 ft walk gate. I was clearly shorted the drive gate I paid for, but more importantly the 14 feet of fencing that was never delivered or installed. I have been back and forth with the sales department and they refuse to make it right. I have a clear contract that outlines this and physical proof that I did not receive what I initially paid for. If I could give them a 0 in ratings I would. They have no concern with customer satisfaction and therefore I will not be returning as a customer for any of my home improvement needs.

Overall Lowe's has done me wrong. Their paint has not stayed nice on my walls. The dishwasher I purchased and had a pick-up time took over 30 minutes to get assistance and then the dishwasher did not work well. The Amana Dryer I purchased from them brand new makes my clothes STINK. I cannot recommend Lowe's due to the dissatisfaction I have received from their customer service and their products. My advice is to buy elsewhere as the items I've purchased from Lowe's have been crappy. Amana doesn't stand behind their dryer so now my clothes stink all the time and the paint on my walls need to be re-painted. Discouraged with my Lowe's experience.

Chester Lowe's did not have my items that I ordered online, but they forgot to tell me. A six weeks later they finally delivered my items after the 3rd try. First they went to the wrong house, then they missed one item. They also failed to provide the invoice number, so I could not submit the rebate. I sent a certified mail to the rebate center with the online purchase details, and when I called them they gave me a tracking that said "processing". Two months later I called back and they said the rebate was closed and since there wasn't every information on the receipt I cannot get the rebate. Three months of misery!!! Arghhhhhh!!!

Just purchased our second appliance from Lowe's in the last 3 months. Both times the delivery times were quite delayed though I understand that it's a manufacturer issue. We ordered a dishwasher online and had to make the payment over the phone. Had no time did anyone tell us that the we paid for the removal of the old dishwasher. No one told us we had to pay a separate installation charge. So on delivery day the poor delivery guy informed us that we had to schedule and pay separately to get it installed. Would have been nice to know this ahead of time! The delivery guy said he meets one unhappy customer after another because Lowe's is so lame at communicating!

In Jan. of 2017 we purchased a Samsung clothes washer and a 3-year extended warranty. Yesterday, my wife informed me that the underside of the top-load door is rusting and the white paint raised and chipping off. This is allowing for rust to drip onto our clothes. I contacted Samsung and explained the situation. I even sent them a picture of the rust. They informed me that they would be glad to help, but since I purchased the extended warranty from Lowe's, I would have to call their repair service and report the problem. I did so, and spoke with a lady named Neisha, who told me that it was merely a cosmetic flaw, and was not covered. I believe this to be a flaw in materials and workmanship, which is covered. All I wanted was a new door so I could wash my clothes with confidence. I have always depended on Lowe's, but no more!

What's up with the Port Orchard WA Lowe's? It's really going downhill. Just came from the store and left without many items as we could not get help. I had to assist a women in a wheelchair with a part as she could find no one to help. I spent over 25 minutes in the carpeting and left without my product. The Lowe's employee in that department was a very young gentlemen who tried to assist but the carpet machine would not function. He went all over the store trying to find help but was not able to. Lowe's Port Orchard needs more employees and ones like this young man. I might have to start driving farther and go to Home Depot where I at least can get the items I need. Too bad, this used to be a great store but it seems they don't have as many workers on the floor now. I will give credit to the ones who are working as they have always been very helpful (when I can find one).

Lowe's should be absolutely ashamed to offer a delivery and installation service. Leave it to another gigantic corporation to outsource the work to inept third parties. We tried three separate times to have a simple oven hood installed. Each time the delivery persons were late. The first time, they showed up to simply take measurements and told us that the installation would be a few weeks away. The second time, they showed up without us even making an appointment and no one was home. Unsettling much? It is simply infuriating. The third and final time the delivery persons were supposed to arrive between 1-3:30 PM and call us before they did. They arrived at 4:45, never called, and didn't even say "hello" when they arrived at the door. Monkeys could do the job that these people are assigned to do, but even a monkey would have better time management. My only wish is that I could rate them 0 stars out of 5.

Our experience with Lowe's from the time we made the purchase and signed the contract was a disaster from the day we went in to sign the contract... We should have gone elsewhere. Never in my life have we been put through so much. At this moment Lowe's couldn't sell me a bottle of water after 5 days in the Sahara. We went in and told them we were needing carpeting and needing it fairly quickly because our daughter and her family were moving in temporarily. It was the beginning of March and Jeremiah the salesperson said having it done by April 1st wouldn't be a problem. So we went to the next phase and that was when someone would be out to measure the rooms... 8 days later they arrived. After measuring they said it could be up to 48 hours and Lowe's would contact us to come in to pick out the carpet and sign the contract. 2 days later we got a call and went in on Thursday.

Went to the Louisville Store to buy Fridge, ours died. Wife picked out one she liked, but no Sales associate for miles. Like scatter like mice when customer has that look like they have a question. Anyway, went home, researched the model and decided to just order it Online through Lowe's. This was on Feb. 27, told wouldn't be able to deliver til March 25th. Sucked it up and in the interim bought a dorm Fridge and salvaged what we could. Got 1 e-mail stating in process. Called their Customer Service (HA) hopefully maybe that it might come sooner. NOPE! Said delivery date was now March 27th. HUH! Whatever! On March 24th received a e-mail saying in Caps ON IT'S WAY. Delivery on March 27th between 9:00 am -9:00 pm. Great. What a window!! Basically making you a prisoner of your home, because there was no mention of a phone call to alert you approximately when they might show up.

We should have known from the start with their lack of response to even getting us a quote that things weren't going to go well. Took almost 2 months to track them down, us calling them to follow up on things they said they were doing, and finally got our carpet ripped up and wood flooring down. Was told it was a one day job, took them two. Got a robocall a few days before they were scheduled to be here to bring materials inside (materials that we had to pick up, they don't bring them, didn't know that until they were in at the store from being ordered) prior to job. Tried calling number left to ask questions, sat on hold for 45 minutes, then 30 min when tried calling back. Called the Tilton Lowe's, tried to get to the flooring department, but the most unpleasant lady that answered at the service desk didn't like that my call kept coming back to her because they weren't picking up the phone in the department.

I purchased a dishwasher from the Brookhaven, PA store on February 2. In advance of the purchase, and at the insistence of the man I worked with in the appliance section, I paid to have someone from Lowe's come to my house and take measurements to make sure the dishwasher I selected would fit. When I purchased the dishwasher, I was assured it would fit because the measurements previously taken gave no indication it would not.

After waiting at home for 7 hours, they failed to show up! I made 4 calls requesting an update starting with a call at the end of my delivery window 12-4pm. Call #1 was made around 3:40, I called Lowe's customer service and was told that Lowe's outsourced my delivery so they could not tell me anything and that I needed to speak with another company and then I was blindly transferred. The other company told me my order was on the truck, they couldn't reach the driver but would keep trying and call me back with an update.

Went to Lowe’s to replace three craftsman tools, 3/8 drive Rachet, craftsmen 9/16 gear wrench, 1 1/4 drive swivel socket. Lowe’s would not warranty any of the tools or order replacements. Was told to contact craftsmen warranty department. Attempted to contact warranty dept. Went thru four different people who could barely speak English, after an hour being put on hold gave up. Good luck trying to get warranty on these tools.

Terrible service. Ordered storm doors 2 months ago. They screwed up the order. Sent the installation request giving them a wrong phone #. We even changed it in the store, but they still got it wrong. So I keep waiting and then called them when they worked out they had the wrong #!!! So then they sent the order to another company and I waited over 2 weeks for them. When the doors came in they called but they needed 4 days to check the order. They turn up to install the door and there is a part missing! On top of that he installed it wrong and there was a gap that would let bugs in.

Install was messed up from the start. The installer Lowe's hired cut the flooring right in the house and we had sawdust all over the house. Two years later the floor is buckling from a improper install that Lowe's contractor performed. All they will tell you is, "The install warranty period is over... Too bad." DO NOT HIRE LOWE'S OR THEIR INSTALLER TO INSTALL ANYTHING.

Ordered my Samsung gas stove on 2/20/19. Was told 1 week it will be in. They will call for delivery. Three weeks went by no call. Spoke with Store manager Brian. He apologized and told me to come in and they will look for another stove. Went in the next day. He was not around, salespeople are clueless. Spoke with another manager Tim, he called Samsung and got expedited shipping. It was sitting in warehouse. Was never called to set date for delivery, I called 2x store and was told someone would call, PS no one did. I called this morning and was told someone left message they are coming 5:30 to 8:30 pm tonight 3/20/19. I gave cellphone there was no message and no dropped call. HORRIBLE HORRIBLE! Will never shop in LOWE'S Fruitville Rd, Sarasota, FL again!

In terms of customer experience, it's among the bleakest and most unfriendly retail establishments I've ever visited. If you are lucky you'll find someone there who wants to help you find what you are looking for. Otherwise, they are extremely rude and most of the time don't know what they are doing for the department they're in. They often tell you, "Well I will give you a call" when I research what went wrong but never calls, even the managers. The cashiers and service desk people act like they wish you were dead and look as though they'd sooner drink turpentine than deal with another customer. If you can stand the miserable people who work there, yes, you'll generally find what you need. If you have the option of going to Home Depot, do that instead. I am about to cancel my credit account with them and go to Home Depot. It's a shame because I would rather travel to Home Depot than deal with them any longer.

I am a a professional house investor (over 25 years) that has seen it ALL. And been to ALL the Lowe's stores in Indiana and New York and other states. I travel out of my way to purchase from the Lowe's in Franklin Indiana. It is the customer service and Manager that gets my business (I am probably their number 1 online order customer). I do house remodeling for a living (even a well known TV show I have worked on).

I ordered an Elkay LSR27224 sink on January 26, 2019. Despite many promised and failed delivery dates, I still have not received my order. I have had to initiate all inquiries as to the status of the order and when promises have been made for customer service supervisors to follow up with me with an update, zero communication. I have contacted Lowe's customer service at least 6 times and talked to 3 different supervisors and the excuse varies between the sink is on backorder and due to arrive at the distributor (H.M. Wallace) and ship next week to it just arrived at the distributor (HMW) on Friday, March 8, 2019 and will ship Monday 3/11 or Tuesday 3/12.

WARNING - installers hired by Lowe's are amateurs! We've had our 11KW standby generator with automatic transfer switch since Sept 2017. It goes through the weekly tests effortlessly. We have never had a power outage, so I can't attest to how it performs under those conditions. As we were thinking of actually selling the unit (since we don't seem to lose power at all where we live), we experienced a snow slide off our roof, which landed right on the lid of our generator and caved it in so we can no longer open it. A friend of ours just had one installed as well and was in utter shock that the unit was placed where it was because their installer explained to them that they had to put the unit far enough away from the house so that this very situation did not happen to them. They could not believe our installer made such an amateur error.

Am til Lowe's customer service is lacking in any service at all. After purchasing a Whirlpool Freezer for my daughter, as a gift from Lowes.com, They scheduled a delivery day and a time window of 9 am - 9 pm. Taking off work to accept it, they received a freezer with scratches and dents. When they questioned it, they were told it was a floor model. I called the customer service concerned because I had purchased a new freezer. Customer service told me they would call back within 24 hours, but that it was up to the local store (#0441) to make it right.

It took the contractor 8 weeks to finish a renovation they said would take 2 weeks. They left our entire downstairs in shambles and turned off our electricity for days so we could not return to the property and destroyed over $300 dollars worth of food between the dirt and the turned off fridge. This winter, our window started leaking, and we found out the insulation put in the walls was not of a high enough grade and our new dishwasher froze and busted due to their bad insulation job. They left a space between the foundation of our house and the wall, and animals were getting into our house. My husband sprayed insulation foam into the holes and under the cupboards to try and keep animals out as it is winter and we don't have the skills to fix the issues. It has cost us extra this winter to keep our kitchen warm enough to keep the pipes from freezing.

I ordered a range along with an over-the-range microwave. I explained that I have propane gas and I paid extra for the propane conversion kit to be installed. It is on my receipt. One of the installation contractors kept calling me to say the microwave was in and to schedule installation of the microwave. She called me 3 different times. I kept explaining to her that I was waiting for the range to arrive so they could both be installed on the same day because I could only take 1 day off work. When the range arrived we scheduled installation.

Bought dishwasher online and set up install it would be installed 6 days later, they never came. I called, after waiting all day, they said they never have seen the order yet, because it was ordered online, so it takes a long time, Then finally got through to someone, they said they would be in touch in 48 hours, no one ever called. Then called the 800 number, they said it would be delivered in 2 weeks between 9 and 12. Just got a call at 1140 after waiting the 2 weeks and an installer said he'd be here in about 30 minutes. I'm not happy about this at all. I will try Home Depot when I need another appliance and see if they can do better. Still hasn't been delivered and really wondering if they'll come.

November 11, we went to the Norman OK store after comparing cellular blinds at other stores. I should have known better because no wants to help you but we liked the blinds and there was a good selection. We ordered and paid for installation hoping to get them installed NLT Christmas. Lowe's promised me that they could make it happen. At the time I didn't know that there was no communication between home installations and other departments. About 15 days later I called and found the blind hadn't been ordered. Finally the blinds arrived Dec. 3. I called Lowe's and the installers arrived Dec 19 and installed the blinds, they said they weren't told the blinds had been delivered until about week ago. Then they found one blind was defective and they would have to notify the store and they would reorder.

I was a long time Lowe's customer and had many services completed by them. I gave them a fairly simple fence project to complete for the front of my home. They botched the entire process well before the installation. They wasted 6 months of my time because of incompetence with securing a city permit and not following through at every step in the process. Even the people at headquarters lack professionalism in solving problems. I will not be buying anything else from Lowe’s, period.

Lowe's came to the house to take the measurements. We were told that as soon as the blinds were delivered to our home we would just call the store and the installer would come out right away. It took about 2 weeks longer than we were told for the blinds to arrive. Then it took 3 days for the installer to return our call, then 6 more days before he could come out and then we found out that the blinds were made too wide. They had to be re-ordered. We'll have to wait at least 2 more weeks (and hope they'll come on time), then make another appointment with the installer and wait for him to come out again. Very disappointed and not happy.

We ordered 1200$ worth of items on Lowe's website for delivery. We paid $120 for delivery of 300 boxes of tile, a bunch of drywall, and a bunch of more smaller things. Lowes.com sent us the receipt by email stating our delivery was to be fulfilled by 2 different stores, one in Gaylord, MI and one in Midland, MI. Both orders showed to be delivered 3/2/19. When we called Gaylord on 3/5/19, the lady (Wendy) stated they couldn't find the order and when she finally did, she said they did not have 300 boxes of time in stock. She said she would look into it and call us back. She called back and left a voicemail stating she refunded us the 180 boxes they did not have (without our permission) and also told us our delivery wasn't until 3/18/19.

I frequent the Lowe's in Warner Robin's GA doing investment real estate remodels. I have always preferred Lowe's over the competitor and used them exclusively for 20 years. In the past three visits I have made it was impossible to find a cart to purchase lumber. There were many carts with store merchandise on them all over the isles but none available for use. I called in complaint to the corporate office and the local store manager called me back and kept saying "I apologize. We need more carts." I told her if the carts were freed up for use it would solve the problem. She continued with "we are waiting on the end of the fiscal year to get the carts." I own a company and if carts were costing me sales I would fix it that same day even if it meant renting carts.

I have been in contact with the Flooring department and your Installation department about my laminated floors since late June early July. I have been giving the runaround. The installer came to my house December 12, 2018 and only did 3 transition to the floors and they don’t even look good at all. He left and stated that the flooring material is faulty that was sold to me and that this has nothing to do with the installation. He stated that all of the rooms I had done (kitchen, laundry room, dining room, family room and hallway) flooring is faulty. I went to the Lowe’s store that I purchased the flooring from and I was told this is not their problem. So, at this point someone one needs to take responsibility for this issue and I don’t care who problem this is whether it’s Lowe’s or the Installers. All I know that I paid to have my floors done and I should not still be going back and forth about this issue.

My name is Joseph. I live in New Hampshire. We purchased fridge, stove, dishwasher and microwave. Been 3 months. No delivery. First we had a date. My wife a nurse took the day off to be home for the delivery. $400 pay lost. Get a call 7 pm that appliances will arrive between 8 and 12. 930 pm same night before they will not be delivered. Reschedule 2 weeks out. Can't. We're gone on vacation. Don't get date for 3 months later. Night before call delivery company before I take day off and ask them we're getting snow. Will they still deliver. Guy in the desert on a camel tells me yes. Just shovel a path. So I do. Edward shows up and tells me there snow on the ground. Can't bring them in. I say ok. Calls Sue at Salem NH Lowe's. Tells me I need to put sand down or ice melt. They will come first thing in morning first stop. So I go crazy trying to find ice melt. Put it down on snow that was just a dusting.

The 115h Husqvarna automower was purchased from Lowe's at full price. I bought this mower two weeks ago and they told me that it had lots of features like GPS navigation and other things that were not true. They did not carry that's in the store so I had to order it through them and did not know that it would be sent to the dealer to be installed at my house. When I found out that the mower did not have the features that they told me it did I ask for a refund and they would not because they said if they had already sent it to the dealer to be installed. It was a huge mess. It took almost 2 weeks to get my money back and the only reason I did is because I filed a dispute with my credit card if you go to Lowe's.

I was told by a few people that Lowe's was the absolute best place to go for carpet and/or flooring installation. Initially and before they got my money, things seemed to flow smooth but after the fact, things went downhill. I was told all of my products would be in by 6Feb19, it is 2Mar19 and I am still waiting. The first gentleman who assisted me appeared knowledgeable but forgot to order all of the product, which is why I am still waiting. They're QUICK to make a sale but their customer satisfaction SUCKS. I have spoken to the corporate office in reference to obtaining some of my money back and was told to wait until the project was complete. I WILL NOT BE CALLING THEM AGAIN.

If I had it to do over I would not buy appliances from Lowe’s again. Maybe it was unique to the Bluffton, SC store but there were way too many challenges. If you are not having them installed right away be sure to ask that they deliver in original boxes. We ordered a refrigerator, stove, dishwasher, microwave, washer and dryer. The microwave and dishwasher were in open original boxes. They agreed to exchange the refrigerator (which looked like it had been on the showroom floor) and the stove which was dented. We agreed to keep the washer and dryer because they no longer sold those models. Upon unwrapping the dryer we discovered dents, I inquired as to whether they would do anything, not looking to return. They won’t do anything at all. Tough luck!

Purchased all new Samsung kitchen appliances in mid-November from Cookeville, TN store. Finally received them after Christmas. All three items were dented. Hand to send to stove back immediately, with delivery guy asking me upon replacement delivery, how had I already dented the stove. Have been contacting Lowe's for two months now in regards to the refrigerator and dishwasher being dented. I even went to the store and the manager was on lunch or already gone for the day. Left messages to receive a callback and have yet to receive a return call. I have paid full price to have two damaged appliances.

First they fired the project specialist for our kitchen install. Then after so much hassle, they delivered the cabinets and so much was missing and some are damaged. My husband lost 3 days of work on top of us not having a kitchen for a month now. So the missing cabinet was found in another store 20 miles away. The contractor said that they need approval from the project coordinator and that she could not be reached all day. I finally called their corporate office because nobody wants to take my call from the local store. So bottom line is nobody can be reached since it's after 5pm. The corporate CSR left a message for the contractor and cabinet company and that was it. So my husband will potentially lose 5 days of work because of this company that sucks! Good news is that they are no longer continuing this business (I was told) and bad news for us who got suckered in.

I purchased carpet with free install for a basement remodel from Lowe's in Appleton, WI. From day 1 of this project the communication between Lowe's flooring department, CPO Office and installers has been less than satisfactory. The wrong carpet was ordered initially and then pushed our project back an additional 3 weeks. After the correct carpet came in it took the installers 4 additional attempts to come and install the carpet. There were communication errors like you wouldn't believe and absolutely no communication between the Appleton store, CPO office and the installers.

Don't buy from Lowe's (Hot Springs)! They have a theft problem when it comes to wood products and they don't follow company wide 10 day notification policies. Horrible people who stole my home building material. It cost me $900.

I ordered a sliding glass door in December. My card was charged immediately for the full amount of $2,800. It is February, and we still have not received the correct delivery. Today the final part was confirmed for delivery and the person never showed up. We have had 5 entire days where we waited for the delivery and the following happened: no shows, so late at night and hours past the expected time, incorrect deliveries and incomplete deliveries. We waited all day for a part that was due in the morning only to find out late in the day that we won't receive it today. It's been an expensive nightmare and we lost 5 days of our valuable time. I would not recommend Lowe's or go back after this experience.

I have to comment on Lowe's delivery service... POOR, POOR, POOR. Customer service horrible! Lowe's showed up at my door wanting to deliver the washing machine the day after I ordered it online - No phone call, text or email letting me know a delivery time or day, just a knock on my door. Having to leave for an appointment, I tried calling Lowe's to set up a new delivery date (that I was aware of) and when that date came, no Lowe's. Called Lowe's again and they set up delivery for next day - they showed up but with a defective washer they had to return to store. I will never shop with this company again and I warn anyone needing an appliance to beware of their delivery team. In my 20 years of purchasing appliances from other companies, I have never experienced such a bad service. Purchased same washer from another company with no problems. Lowe's, you really stink!!!

I had bought Craftsman 1-stage snow blower Model No. CMXGBAM795754 on Feb. 16, 2019 from Lowe's Milton. This was not packaged but was displaced. When I put gas in it and tried to operate its starter motor gives an abnormal sound and it does not starts. I took this back to Lowe's store on Feb 22, 2019 but they told me they cannot return this machine as it is against their policy not to take back any gas operated machine. They are now telling me to contact Craftsman Warranty directly. Had Lowe's they told me this upfront I would have never bought this $700 plus machine from their store.

In purchasing an appliance (in any big box store), they only have some models and no complete lines such that you may be forced to purchase a model without the features you want. Most staff do not know what is available in all the lines and the diff models. Even when I do a thorough search, some of my criteria are not listed in the descriptions...

I am documenting this story as a warning to other consumers as the Lowe’s in Cotati has effectively stolen approximately $800 from my partner and I by not honoring our in-store credit card. Here is our story; in 2017 I purchased flooring from Lowe’s department store in Cotati with cash. My partner and I installed the flooring and after the job was complete, we returned about $1,000 in unused flooring materials. We were told that we were not eligible for a refund but were provided a card for in store credit. At the time we were told we would need to present a driver’s license to utilize the card as they were connected.

We had a new kitchen installed about 10 years ago. After installation I questioned why one of the cabinets had a space between the cabinet and the wall. The installer explained something about the wall not being plumb. Fast-forward 10 years and 3 cupboards came off the wall! I was standing in front of them seconds before they crashed onto our floor. 100 year old China was lost along with some food items.

I ordered a Samsung washing machine from Lowe's recently, requesting installation along with haul away service for the old machine. Ultimately their choice of delivery companies reflects on their business, so when I relayed the experience and they couldn't be bothered to do anything about it, a review was warranted. On the night before and morning of delivery I received a voicemail that my delivery window was 12-4 pm and I would receive a call from the driver 30-minutes ahead of delivery. Later on that day (a Thursday) I received another call that my delivery window had been changed to 4-8 pm; at that point I called the delivery company to ensure I would still be receiving a 30-minute notice as otherwise I would need to reschedule. This was confirmed.

So it was time to replace the washer & dryer. We purchased a set for approximately $1,000 for the pair delivered with accessories. 5 months later very dissatisfied with the washer and its ability to balance loads and not Shake. Reviewed Lowe's return policy for appliances and you are able to return appliances for a full refund or credit for up to three months after purchase.

Avoid the Sandy Springs store at all costs. I placed an order online; part of the order was to be shipped from Edgewood and part of the order was to come from the Sandy Springs store. I received 6 communications from Lowes' third party shipping company confirming that the delivery was to take place on February 15th. No surprise- the shipment never came. When I called Lowes Sandy Spring I spoke to the manager, Alex. Instead of accepting responsibility and trying to remedy the situation, he made the matter worse. I have screenshots of the texts and emails confirming the February 15th delivery and this guy wants to argue with me about the delivery date.

Purchased a Frigidaire dishwasher from Auburn NY store with installation. Installers showed up almost a month after the purchase date. The wires were connected wrong so after a few cycles the dishwasher stopped working. Lowe's sent a repair person who fixed the problem but charged me because it was an installation problem. Not a repair problem. After 2 months of emails and phone calls, the issue of being reimbursed for the repair bill had still not been settled. Will not use Lowe's installation service again!!!

I notice my Lowe's cc was closed without notice, I have been a member of Lowe's for the past 5 yrs. I did not get notified nor did I authorize for this cc to be closed. I have not used my card for approximately 4 yrs. That is true, however I have NOT received a new card or any promotions to entice me to use my Lowe's card. I have never been treated so disrespectful by Synchrony bank customer service. I will definitely get rid of those cards that are associated with them. WORST CUSTOMER SERVICE EVER!!

I purchased a Frigidaire refrigerator (first mistake, I will always buy Samsung for now on) almost 2 years ago from my local Lowe's. 2 months after delivery I needed service, the freezer door handle was wobbly, the lights stopped working in the fridge and the ice maker broke down (It was a floor model so I expected something to go wrong - second mistake). Getting service under the protection plan was difficult because it was a floor model and the Frigidaire warranty was in question. Lowe's wanted Frigidaire to cover it and Frigidaire was saying it was billable because a loose handle and burnt light bulbs was wear and tear. It took 8 phone calls and 2 days of waiting for a service tech to get it resolved. Fast forward to 2 weeks ago, the ice maker broke down again so I called Lowe's expecting it to be easier and it seemed to be at first, they gave me a service appointment and I took the day off and... NO SHOW!

CONSUMER ALERT! I have never posted anything on social media about any business but I think this is worth sharing. 4 years ago I bought a refrigerator from Lowe's and I paid almost 3k for it. It went out when it was a little over two years old (the manufacturer warranty ran out at 1 year). We went back to Lowe's and bought another refrigerator, a different brand of course. The new one was 3k. We made the decision to purchase the Lowe's extended warranty “just in case”. Well We haven’t had this one for two years yet and it went out.

We contacted Lowe's in October 2018 to update one of our bathrooms. We just wanted to have a bathtub removed and replaced with a full shower. After hours with the designer picking out all of the fixtures, tile surround material and doors, we were told the designer would come to our home with the contractor to take measurements. This (service) was to cost us $75. The following week the designer showed up (alone) - contractor was unavailable. He said the contractor would contact us and make arrangements to come by. Never happened!! Called designer. Acted surprised that contractor never came by.

While doing a full home remodel I have been making many purchases at Lowe's, Home Depot, OSH (before going out of business), Amazon, Costco. Buying ahead to ready for portions of remodel, I have not ran into any issues returning products if they go unused, don't fit, etc. The exception is Lowe's. I bought 13 stair risers in September, along with many other items online and picked up at store. Construction got delayed and then the Holidays came to further delay projects. Recently I found out I could not use 2 risers because they were too narrow for landing of stairs.

Well, it started somewhere around mid January. I had a client purchasing new stainless refrigerator, dishwasher, range, and over the range microwave for a house he is selling. I went to the store, placed the order, my client paid, and we were told they would be delivered the following week. NEVER heard back from the store. I called and they said they didn't have them scheduled until the end of the month (last day). I told them that we ordered "in stock" appliances to get them as quickly as possible. Long story short, I had to hire an installer and he came out THREE times before we got the dishwasher and microwave for him to install. I had to hire my own because it was going to take a long time if I used the one Lowe's has.

Lowe's exterior door dept. assured me that if I paid for their contractor to come and measure my exterior door that they could match my existing conditions with a new unit. Long story short, they did not match my conditions, the door is set too low and holds water, threshold is wrong. After a year of being passed around to various people ad claims depts., Lowe's will not replace nor reimburse me for the unit and claims that it is not their problem.

I ordered a new bathroom floor install from this Lowe's (NW HWY, Dallas) and it was a struggle from start to finish -- if they had actually finished that is... Eventually, I was forced to fire this Lowe's after they refused to listen, coordinate, and ultimately work the job. You'd think it was the first bathroom floor they'd ever seen as they struggled mightily to overcome such obstacles as: the bid, the materials, toilets, bathtubs, patchwork, molding, and subfloors. I ended up taking over the job myself and knocked it out in 1 day after wasting 4 weeks trying to work with Lowe's. Do yourself a favor, do the work yourself, even if you know nothing about flooring, you'll still know more than this Lowe's.

I went to Lowe’s for an estimate for a deck installation. They gave me a couple quotes different prices. When they first came to do the installation. They said they had to make a deck a little bit bigger because of my septic system. So they said I want to cost me any more money so I agreed. But the first day the installation company arrived they took one pallet of cement home with them so I think they over ordered some material. So I contacted Lowe’s to see what happened to the other pallet of cement. I don’t really know how much cement was taken so I just had an estimate so they brought some back.

If I could rate zero stars, that would be my first choice. I recently purchased a patio sliding door with the blinds in the glass. One very important criteria in purchasing the door was that I wanted a patio door with a keyed lock. Thus, I could lock/unlock it from the outside using a key. On the day of installation, my installer asked where was the handle for the door. No handle was found with the door. I called Lowe's (got cut off 3 times) to ask about missing handle.

One would think that there is not a lot to mess up with a bbq refill. Wrong, Lowe's Golden Valley can mess it up. While there was a plastic sealing cap over the hose attachment joint, the gas was on, the handle all the way to the left position. And it was tightened so strong, that I needed a long set of pliers to un-tighten. So gas will always evaporate, the tank empties sooner. Were you to have this tank inside a vehicle, garage, next to the balcony door when it rains, to connect after the rain stops you were to face serious health implications.

As with another review, if it were possible to give zero stars, I would based on our experience thus far. The initial cabinetry (Kraftmaid) was not made to what we had ordered and much of was returned for rework, delaying the project by several months. The project has started and instead as we had expected, getting a dedicated crew working on the kitchen for the entire day, the local contractor Lowes has assigned the project to sends only a couple of people out, who work two fours or so, and then leave for the day. Except for the first day of work, we have not been given a definitive time window for when/if a crew will come to continue work. I was told today by the contractor, it would check with the crew about availability.

If I could give Lowe's 0 stars I would. We started an $80K remodel project on August 12, 2018. As of today, January 30, 2019 it is still not complete. Incompetent contractors ruined my cabinets, laid unlevel floors, installed backsplash incorrectly, ruined the front door and porch steps, did not paint the ceilings and trim as stated in contract. Lowe's paid the contractor without my sign off of a certificate of completion as per the contract. 2nd Contractor showed up to "fix" all the issues, was there for 3 days on December 28, 2018 and never returned. Have spoken with the store manager in Gulfport, Ms and the assistant manager several times with no resolution. Now they don't even return calls. This was a 6 week project and 6 months later we are being forced to hire an attorney to go to arbitration. Run, don't walk from this company. This is the worst customer service experience I have ever had. They should be put out of business for defrauding consumers.

This has been an unbelievable series of promises made that were not kept, commitments to return calls that were never returned, a store manager who has so far refused to speak to me in person or on the phone, a refusal by the store to give me the name of the regional manager, other store personnel who looked me in the eye and lied to me, multiple calls to corporate customer service that resulted in nothing being done, no progress toward getting to even a commitment of when the purchases would be delivered and installed. So 9 weeks and counting, with no end in sight. They have the products we purchased, they have our money for them, they have our money for the installation fee. And we have -- nothing. It would take pages to detail all this. To say we are disgusted by this treatment is an understatement. At no point did either of us raise our voice, nor use any foul language.

We bought a new LG front loading washing machine Model WM5000HVA and matching dryer from Lowe's with the pedestals for both. The first load of Laundry washed in the washer produced a large puddle of water on the floor underneath the washer running out the front where it was visible. I pulled out the washer and mopped up the water mess that was pretty significant, and checked the water hookups and drain to identify the source of the leak. Nothing was obvious. I ran two quick cycles through the washer with no clothes while I watched all the potential places for leaks. No leaking was identified. I put the washer back in place and continued to use it over a week or two with no problems.

Bought a vinyl fence. Was installed by professionals... Hahaha what a joke. Fence was bowed and took Lowe's 4.5 months to fix. After attorney general was called...offered me 300.00 for the time it took to fix fence. Then sent me an email to sign to release Lowe's from any liability and shut my mouth... I'd never do another project from Lowe's. They lie and lie all the way to corporate!!!

Good customer service is hard to find these days. That's why when we received such wonderful service at the St. Charles, MO 63301 store, we felt we had to share. Ms. Tonya ** greeted us enthusiastically. She was pleasant, personable, and friendly. The product we wanted wasn't available in the store so she helped us locate the item, honored a 'price match', and had the item shipped to our home. Our entire experience was nice. We left the store feeling good about our purchase. Thank you, Tonya!

Ordered a Maytag Gas Range (Black) and a GE Refrigerator (Black) in the middle of December 2018. Supposedly for a gift for us for the holidays. Delivery date was put off because product was not received. Then in the 2nd week of January they said the refrigerator came in but wouldn't deliver it until they got the range. Then they said the range came in but, the front door was broken. They made us agree to pay for everything to assure the order, so they could order a new door & replace it. We responded in kind and told them they needed to bring the refrigerator and make a second trip at their expense for the range when it was repaired & ready.

We are in the process of having a kitchen countertop replaced. Lowe’s makes claim that they use top contractors and they are vetted prior to working with Lowe’s. Don't believe it, smoke and mirrors. We have been dealing with them since Oct 2018 on this countertop and this is the end of January and still not complete. The installer showed up it was 2 young men around 20 years old (Whole lot of experience there). They walk in and immediately tell my wife that they can't remove the stove top. That was the first we heard that. Lowe’s was supposed to have went over this in the store with us. Obviously that didn't happen. Reason being is that the person we were dealing with is incompetent. I was out of town so my wife had to remove it.

I had my LOWE'S card for 6 years. First couple years after divorce struggled a bit to pay on time but then in last two years I have had 20+ point improvement in my credit score, received a raise and paid on time and they close it out of nowhere. I don’t think LOWE'S would appreciate a 15 year loyal customer being treated like this. And now because of this, we are switching to different store. Sadly, the day we spent more than $800 (not on credit card) at Lowe’s was the day Synchrony closed it.

I attempted to establish a new account at the Lowe's website and found it unresponsive. I am a stockholder and liked the featured ability to use a military discount online. I can do that at some Home Depot stores but must find an item in stock and purchase it there -- not online. I am a stockholder and now wish I had bought Home Depot instead. Home Depot site is always responsive and always recognizes an account holder.

Jacksonville FL N.E Store. Online Dec 28th I ordered a Whirlpool microwave, refrigerator and stove online, delivery was suppose to happen January 12th and I get a call on the 12th that delivery has been delayed until the 20th. On December 30th at the store I ordered a Whirlpool dishwasher. Delivery and installation happened on January 14th but the dishwasher was damaged, as of yet I have not heard about new delivery and Installation. On Sunday Jan 20th at 2PM I get a call and the say they have not received my Whirlpool appliances and don't have a new date. I get an email today that my refrigerator, microwave and stove NEW DATE is February 2nd and I still don't know about my dishwasher!!!

Both Lowe’s and Home Depot gets their appliances delivered by the same people...your purchase is sent to GE who then employs a delivery service and at Home Depot. I can tell you it’s pure crap...and Lowe's gets there the same way here in Lake City Fl. GE in our area uses Daryl Flood logistics out of Jacksonville to deliver their appliances. My first date of delivery was between 230 and 630 but at 914 pm the driver called and said the truck broke down and on the next day the appliance was set for delivery for the same time frame and the driver never even called me that time.

On January 17th, 2019 went to the Lowe's Clearwater location. Had to pick up a dimmer switch and wanted a few simple questions answered. Once in the proper area, had to go looking for a store Rep. Found one and he grabbed his phone and paged for help in electrical. Waited 10 minutes and tracked down the caller again and he repeated the phone request over help required in electrical. Waited another 10 minutes - still no one. Went to the cashier and demanded that a manager speak with me. Waited 5 minutes and finally a Fella shows up - it was the Fella who made the two phone calls. He said "nobody showed up?" Nope I said - "You run a pathetic store" and vowed never to use Lowe's again.

This KitchenAid Model #KDTE104ESS4 bought from Lowe's Claremore, OK quit in a little more than 1 year. We called the Claremore Lowe's store and asked for a service repair-person. They said they do not have anyone that services it unless it was under warranty or we bought the extended warranty. WE ARE DEFINITELY UNHAPPY CUSTOMERS WITH LOWE'S AND KITCHENAID. We will no longer buy appliances from the Lowe's in Claremore, OK, nor will be buy KITCHENAID. My husband worked for days trying to repair. Finally, he bought the pump motor and it WORKED. We are senior citizens and COULD NOT buy another dishwasher.

Ordered a stove with installation, the local Santa Fe store set up a delivery date but they did not make any calls to deliver or install so I called them 5 times and their people said it was not their job to call to set up a 4 hour window before delivery or installing. Then after a week of back and forth they failed to install the stove. When it was finally delivered to this is another 5 calls to find out about this and it still has not happened. On the dishwasher once I ordered the dishwasher the local store could not find the order in their computer system for 11 days then they said that an installer would contact me in the near future. I am still waiting for this as well as installation on the stove. I made 25 calls to various managers and employees. Works. Rather deal with bad politics at Home Depot than total incompetence at Lowe's.

Lowe's refuses to give our Military Veterans a discount unless they sign up for a My Lowe's card which tracks your shopping history and reports it to outside telemarketing agencies. My husband has a state issued ID which lists him as a Veteran and Lowe's refuses to honor it. They stated if he did not enter his military service into their My Lowe's database he does not qualify for a discount. I'm sorry but a state issued ID that meets the federal requirements for an ID including a passport is MORE than enough proof of any veteran's service. Shame on Lowe's for trying to make money on the backs of those who have proudly served our country by selling their purchase history to outside sources. We will continue to shop at Home Depot which honors veteran's service with any state or federally issued ID noting veteran status.

Placed an order online at a clearance price, 1 month later they tell me that it is no longer available after we have asked multiple times. I could of purchased it elsewhere at the same price if I had known sooner. Now it's going to cost me an extra $200.00. Lowe's customer service sucks and Home Depot has my business from now on!!

Starting a project that is going to require $35,000 in materials. Thought I would use Lowe's because of the 10% military discount. It's not worth the frustration, at this point I would pay 25% more not to have to deal with this company ever again. Doesn't matter how you contact them. All you're going to get is someone to read exactly what's already published on website. Even tried to send CEO a message, not going to happen as they hide that info carefully. I guess when you run a business as ** as Lowe's you don't want to be contacted.

My wife and I had the absolute WORST experience ever working with Lowe's on a washer/dryer purchase. Among other things, we experienced (1) incompetence of Lowe's staff during the purchase process, (2) consistent miscommunication on the availability of our units, (3) poor service through countless phone calls with their store, and (4) FOUR (yes, that's right) failed deliveries on FOUR separate days. Based on our experience, I would never recommend using this store or this company for appliance purchases. If you're curious on some of the details of our extensive nightmare episode, please read below.

The Estero, FL, store has the worst customer service and all they do is make excuses. For years I went to Lowe's in Ohio and KY and they are great. This store in FL is absolutely the worst. I ordered a custom storm door in December. Several weeks later on Jan. 5, 2019, Lowe's called to tell me the door was in and the installer would call in 2 business days to schedule an installation date.

It's been 5 months since the stove I ordered got damaged in shipment. Lowe's called and said they couldn't order another one. I asked for a refund and they were okay, well it turns out they never did a refund. They did an exchange. There was no refund done, so my visa card wouldn't process it. I had to file a dispute over the stove I never got, still can't get Lowe's to do a refund. It will be 6 months from order till I get a refund, if I get one!!! BEWARE using a credit card online with Lowe's.

After spending over $16k on my roof in Warwick, RI, water has been pouring down from behind my gutters. Lowe's refuses to take any responsibility and action to help me. It appears that the flashing and drip edge needed to guide the water into the gutters was not installed. I reported this to customer service. Yet no one from Lowe’s has ever inspected what the contractors they hired did, though they told me inspection is part of their process. No one from Lowe's has visited my home to investigate it. And no one from Lowe's management has ever called me, despite my request. Since reporting the issue, all I received was a call telling me that they will not address the issue, yet I contracted with them for a complete roofing job.

My husband and I were planning on purchasing carpet from Lowe’s in Newport TN for the upstairs in our home and engineered hardwood for a room in our basement. We were excited because they offered free installation including moving of furniture and removal of old carpet. Plus 10 percent off. It sounded great. We had to pay 70$ for someone to come out to measure which we understood we would be refunded with our purchase. This process took a month but that was okay.

After spending thousands of dollars at Lowe's on a home project I tried to return a couple items. Up to that point I had used my credit card for every return instead of the receipts. That worked until I got a new credit card with the last 4 digits changed. So Lowe's system wouldn't recognize the card; but it was just a couple items yet the return department won't even give me even store credit because "their system asked for a receipt." When I told them that I had the other number memorized the tuned changed to "well, we need the actual card." What a shame...the process was so degrading, as if I was doing something wrong... After this horrible experience Lowe's is last in my home improvement store to shop at.

We purchased a $6000.00 deck and we got a deck that wasn't worth $1.00. The material was garbage and the workmanship was just as bad. They cheated on every part of the deck. They eliminated 1/3 of the posts. Instead of getting cement pillars they put the posts in the ground. They had only 1 post to hold the center of a 16ft square deck up. The railing where the spindles attach to the posts, you can light on both ends all around the deck. The top of railing is bowed all around. The floor is supposed to be bark side up and most are bark side down. They didn't use the metal brackets that they were supposed to use. The floor is sagging in the middle. We are still trying to get them to fix it, they said they will fix it, but it's been 18 months and it's still not resolved. We will NEVER deal with Lowe's again!!

I ordered blinds from Lowe’s and ran into tons of issues. All issues were caused and related to third party but Lowe’s NEVER blamed nor try to tell me “it’s not our fault”. They are diligently working hard to fix the problem. I’m still not done with the situation but every single interaction with all of them has been great. The genuinely helping and try to make it right. Thank you for the amazing customer service you have provide.

We ordered a dishwasher from Lowe's. We could never get the delivery company to return our phone calls to schedule the delivery. I cancelled the order and Lowe's did not even appear to care that they lost the sale.

Let me start off by saying I have worked in sales and am very patient with mistakes, attitudes, etc. Anyway, I ordered a washing machine, dryer, and dishwasher from Lowe's. I was told the arrival time would be the next day between 7am and 9am via email. That was then changed to 9:30am to 1:30pm via phone the night the order was placed even though I had already called to confirm the time that same day as I needed to make arrangements because I would only be home in the morning. I received the voicemail and was still able to make arrangements for someone to be home between 9:30am and 1:30pm. I received this call at 7:36pm that night.

I ordered an appliance 2 weeks ago and scheduled the delivery date at purchase. I’ve been waiting all day with absolutely no call from the delivery team. Although when I bought the appliance I was told that I would get a call the night before to give me my delivery “window”. No one called. I called the store who reiterated that I would receive a call. I explained that no one had called and I wanted to narrow down the time. 6 hours later and still no call or appliance. If your time is valuable, shop somewhere else.

LOWE'S window installers have caused severe water damage to my house. 15 of the 19 hurricane windows that I had installed have been leaking for a month now while Lowe's 'researches' the issue. I can't post pictures here but look at Better Business Bureau (bbb.org) cases ** and **. Lots of pictures of my 3 story house with water pouring in from newly installed windows & plastic hanging off the house now for a month whilst Lowe's decides how to handle. Stay away from them for any installation work or risk issues I am still having... I am sure mold growing behind the wet walls now and my kids are having respiratory issues as their bedrooms just off very wet stairway.

Lowe’s Customers Beware!!! So I have waited all day for appliances to be delivered to my home. I received a call from the delivery company that Lowe’s uses saying the delivery would be between 1-4pm. Four pm came and went and when I called the delivery company she first said I was the last delivery of the day and when I told her I had not heard from the truck and it was after 4pm, she checked and stated that Lowe’s had held the order at the store!!!

You pay then wait. The guy that comes out to talk to you not up to date on installation. Order more or less than needed. What to bring out half order then you wait to get the work done or half of the work is done then you wait again. You go to the store or call your project person. No callback or you're passed around a lot. The stuff set in your yard messing up your grass. It's been 4 month since the project was started. On the phone with them now going on a half an hour, still waiting.

We ordered a fridge and a carpet together and scheduled the delivery on 12/30. It turned out that they came in 30 mins earlier outside the delivery window and left a voice message, so we missed the delivery. Then they resched to the delivery on 12/31, But they delivered the fridge only outside of the delivery window (much late) on 12/31. It was snowing outside, the delivery person doesn’t care and just wear the dirty and wet shoes in and out. And then we have to reschedule a time for the Carpet delivery, first they told us it will be from 7-9 the 2nd day (1/1), so we went to the new house waiting until 9 am. Nothing showed up, so we called, but we were told that they are going to deliver from 2-4 pm, what a heck, we spend our New Year in an empty house waiting for them 4 times and they consistently messed up the delivery window and items. We will never order anything from Lowe's. Home Depot is much better.

I ordered a dishwasher on November 23, 2018 and today is December 30, 2018. I have not received the dishwasher and canceled the order today. Let me tell you how Lowe’s don't give a ** about their customers. I am very disappointed and frustrated by their 'great' customer service. When I ordered the dishwasher on November 23, 2018 I was told by the staff that the dishwasher will arrive in a week. Ha. What a lie. A week went by and I called to see the status of the order. The staff from Home Appliance department answered the phone and told me to wait another week and that the dishwasher will be delivered. I waited and never received it. Sigh. A week went by again and I called back. The same staff again told me to wait another week.

Lowe's had clearance cabinets. I inquired about them, I was told by the sales person she would ask a management, she could give me a price. The manager was Lisa who I previously asked about clearance cabinets 4 months ago. She Told me she could only give me 5% off of the previous cabinets so I said, "If you can do better here’s my number call me," the next day I come in and she sold them for 50% off so I thought I would try this again. So I see more clearance cabinets and was told they were returned 3 PM yesterday, It's now the morning hours and inquired about these cabinets the sales person said she would contact the management who is Lisa. She comes back and tells me Lisa had promised the cabinets to someone Bye.

Purchased an above the stove microwave from the Greenville, NC Lowe’s on Memorial Dr. Paid for delivery, Installation & setup. Scheduled the delivery & Installation for a few days later. Two men, from a local company contracted by Lowe’s, delivered the microwave and installed the same day. My wife noticed air coming in the microwave when she opened the door to inspect it. The tech assured her that the microwave was properly vented. We tried using the microwave and it worked fine. The installers left and we assumed everything was ok. Until the next morning when I opened the microwave door to heat a cup of coffee and was greeted with a blast of 35 degree air from inside the microwave.

In August my dad came to me and said that my Christmas present from my parents this year would be a new kitchen. All excited, I started making measurements for new cabinets to be ordered. We went to Winterville NC store to purchase the cabinets and they directed us to order online. We ordered a total of 8 cabinets starting the first of Sept. The delivery driver contacted my dad a couple weeks later and said he would be there to bring order. We had a team ready to get the cabinets and install. Only one was brought.

Lowe's near Princeton, NJ hires a 3rd Party named XPO delivery and apparently Lowe's has zero control on how and when XPO delivers to clients. I have been ordering for several years now but lately in 2018, services and delivery receipt experience had gone south in a big way. I had a doctors appointment and I called up Lowe's to see if I could be the first one to get delivered. Lowe's confirmed that my stop would be the first. My Doctors was at 11.30. I didn’t get any calls from XPO or Lowe's. It was about 11.15am EST. I called up Lowe's Princeton to understand it will be delivered at 2pm EST.

I hired Lowe's to install the fence, and they hired another company (315 Fencing) to do the installation. They showed up a week late from when I was told. Every looks great except for the double gate. It has huge gaps between the doors and frames, the one door is crooked. There are huge gaps under the fence, I was told by Lowe's, that it would be against the ground so my little dog can't get out... My dog got out!

I would never buy anything again from Lowe's. On July 2, 2018 we purchased a Whirlpool refrigerator from Lowe's. They scheduled delivery for 1 month out. They canceled that delivery the morning it was supposed to happen. They said it would take another month. They delivered a refrigerator that time but the door was scratched and had dents. We did not accept delivery. The ordered another one set a delivery date of two weeks. When delivered it had a door that was also dented and scratched. We went back to Lowe's in September to get our money back. They suggested we order a different brand. We ordered a Kitchenaid. Lowe's said it would take a month to get because it was a special order.

I ordered a Water Softener and an LG Refrigerator from Lowes.com, before Thanksgiving. All paid in full using Lowe's credit card. Had the Water Softener delivered in a few days but not the refrigerator. I called them and had that rescheduled for delivery on Dec 10th, 2018. Dec 10th comes and goes, no delivery. When I called the next day, they had a hard time finding my order. Finally they did, and then scheduled for delivery for following Tuesday the 18th between 12.30 and 4.30 pm. Even got a text confirmation from XPO about this delivery. However, no sign of delivery on Tuesday!

Well after running around the construction area picking up supplies I've had for a project I'm doing today and had a cart full I sat in line for 10 to 15 minutes with two checkouts but only one operating. Two or three people employees standing at the other doing whatever three or four people in my line. Finally got tired of waiting. Told the guy behind me, "You can wait. I'm out of here," pushed my cart down another aisle and started to walk out. The lady that had been standing around said, "I'll help you now". I told her, "I'm done waiting. You can put it back on the shelf."

I am an owner of several rental properties and needed to have some carpet and vinyl replaced in one of my units. I went to Lowe's assuming that I would get a reasonable price and guaranteed service. Boy that was a mistake! Let me tell you about my nightmare: First, they-after about 2 weeks-were finally able to get someone from one of their contractors to come out and take the measurements for the carpet. I took time off from work and met a teenager from the contract agency at the unit. I assumed that he took the necessary measurements and delivered them to Lowe's. I went to the store 2 days later to complete the purchase. First of all, I was not able to find anyone in the store that appeared to even have a clue as to what as to what I was talking about.

I ordered Black Friday deal washer and dryer (special order) and I am still waiting somebody to delivering our washer to us. Are you kidding me? Who is waiting more than a month for washer and dryer. A big shame on you. Now my delivery date is rescheduled for 12/29, but nobody guarantee that this is gonna be the exact delivery date. New homeowners with two little kids with that situation-speechless. I am curious how you guys are still on the market. SPEND YOUR MONEY SOMEWHERE ELSE. A huge waste of time. Never again.

Had bad experiences with delivery from my local store - but for real bad customer service contact Lowest's customer service. All they do is lie and tell you some time in the future someone will call you, but it never happens - buy from anyone else even if it costs more. It is worth it.

Thought it would be a great idea to get Black Friday deals from Lowe’s... Never again will I be buying appliances from them. It has been nothing but a nightmare. I purchased an LG washer and dryer. My original delivery date was supposed to be 12/7. This date got pushed to 12/10 for the washer and 12/15 for the dryer. 12/10 comes and I have no washer because the delivery company (XPO) was having truck issues. XPO calls and rescheduled delivery for Wednesday 12/13. Nothing comes on 12/13. I call Lowe’s and they have not received the order from XPO and explain I will need to refund and rebill the washer. I go through the process of doing this and am told the washer will come on Monday 12/17.

Ordered a gift for my husband from Lowes.com. Paid $12.99 for 1-2 day delivery (because I need it Before Xmas and did not quite trust Lowe’s 5 day delivery.) I checked my order status today and it said “status pending”. I contacted customer service via text and was told the item was in stock at a store about 40 miles away (But I do not have car available this week) from my home but they couldn’t ship the product to the store near me or could they ship to my home but they could delivery it to my home from the store for $69.00!!! The item weights about 5 lbs. And I paid for expedited shipping. They offered to cancel the order... That was their solution!!

I placed an order to have carpet installed in one of my rental houses for $1922 with the expectation that it would be installed in the normal 2-3 week timeline that it has taken in the past. I called and went by the store and left phone messages for someone to call me back 8 times and no one ever would to let me know when the carpet would come in or be installed. I left 3 messages for Rodney ** the store manager to call me back and he never did until I called a fourth time. I ended up talking to the CPO (Central Processing Office) 6 more times with poor customer service. They offered me what they think is compensation for it taking 8 weeks to get the carpet installed and having poor customer service. It is not even close to what it cost me for having to wait 5 additional weeks to get the carpet installed and the headaches that came along with it.

We ordered an appliance twice from Lowe's. The first time we ordered a stove. We were contacted with a delivery date 2 months after buying the stove. We called to confirm our delivery so that we could take time off work to be here... No one showed up. Turns out, Lowe's never even had the stove to deliver and the Lowe's associate told me this happens all the time with their delivery company, XPO. Second delivery date, no show. Third delivery date...the stove is broken. Only half of the stove top is working. So finally by the fourth delivery, we got a working stove.

Tried to place an online order for shelving with much difficulty. Finally had a customer rep process the order for me. After never receiving a confirmation I contacted customer service. They provided me with a copy of my order. After reviewing the order it was obvious a mistake had been made totaling the cost. I contacted customer service again. They asked that I forward a copy of the order which I did.

I went to Lowe’s to pick out flooring for my house. Long story short... I spent 3 months trying to get vinyl and carpet installed. The day they show up to do the vinyl, they look at my floor and refuse to do it. The reason was I had not taken up the old tile in the house. I had not had a problem before doing vinyl over old grocery store looking tile because I had done it before as I own several rental houses. The girl that measured the floor never said anything to me about removing it.

Ordered placed November 02 # **. Expected delivery: November 29. The day before we are warned, delivery expected between 10 am & 1 pm. No delivery today, not warned! 2nd delivery due: December 15th. The day before we are warned, delivery is expected between 12.30 pm & 3.30 pm. No delivery today, and still not warned! When you delivery? In 2018, 2019 or 2020??? You are not serious!

1st: Went to Lowe's in Conroe, Texas yesterday. Found a washing machine and clothes dryer we liked. We were promised delivery the next day/today 12/15/18. Received a phone call later in the evening promising delivery. Later we get an email telling us no delivery until Monday. I put down the cash based on their promises. Why can't they tell the truth?

November 15, we started the process of buying a kitchen sink. The sink was there. They ordered their preferred contractor to come out for detailed measurements. It took a week. Then almost another week later I contacted them since they didn't give me the courtesy of a call to give me an update. After much time, they finally found my estimate and I went in to pay for the sink (over my doubts and hesitations but hubby insisted they were the "best"- I wanted a 2nd opinion). A few days later - actually the day the contract said the job would be completed, is the day I called to find out what was happening.

I had placed an order online. On the day I received the item, the item went on clearance sale. I called Lowe's Customer Service for a price adjustment, a difference of $6.12. I was told that the company’s policy was not to make adjustments. I spoke with a supervisor as I thought I was getting incorrect information. The supervisor stated the same. In the past I have experienced items going on clearance with Home Depot and was credited without any issues.