Lowe's Home Improvement Reviews

I then called corporate and explained my situation to them. Needless to say all they did was call the store... and then to tell me that it was rescheduled due to bad weather. Sure we had rain that day which only lasted for about ten minutes. Here it is Sunday and still no refrigerator. To make a long story short don't waste your time calling corporate. Nobody cares about my food spoilage or the inconvenience. I have guest coming in today... and have to sit here waiting on a damn delivery. I do quite a lot of business with Lowe's, but they won't get another dime of my money.

Lowe's contractor has not shown up when scheduled and even Lowe's corporate cannot contact him. Lowe's is unable and unwilling to meet with us in person as we offered to drive to NC to meet with them. Lowe's customer service in the corporate office does not want to resolve your problems as they refer you back to the installer (who caused the problem). Unfortunately, the salesperson overpromises and Lowe's collects your money upfront so they have NO incentive to follow up. Please never use Lowe's to install anything! We wish we had paid more attention to reviews instead of listening to the sales pitch. We are stuck on the Lowe's customer service Merry-go-round, an incompetent contractor/workers, a toilet sitting on our patio, damaged hardwoods. So sad -- our dream shower is a horrible nightmare thanks to Lowe's Professional Installation service.

The delivery guys were sales floor employees who I remember from the store. They refused to hook up but just plug in fridge. Now I have a new fridge that is not making ice or dispensing water. The Lowe's employee told me to call Best Buy. They will do it for a fee but Lowe's never hooks up the icemaker to a existing line. To make matters worse the thing make noise. I took the employee's advice. Went to Best Buy. Bought the same fridge about the same price (slightly less) that includes the connection of the fridge. I called Lowe's to request return pick up but after about an hour of calling and nobody answering any lines at Lowe's, I decided to just go there after work. After speaking with a very nice and helpful manager I was scheduled for a return pick up tomorrow (Saturday). Best Buy called today to confirm the 12-4 appt. to deliver my new fridge but Lowe's never called to confirm my 8-12 am pick up of the return.

I have been calling Lowe's all day and nobody will answer. You get automated system and can never get a person to answer a call. I looked up the corp customer service online and called. I talked to a sympathetic customer rep who promised me he would get in touch with the store and have someone call me tonight. That was 4 hours ago and the store will be closing soon. I guess we just pray they do the first thing correct in this experience and show up to take the damaged stock back. I already know that Lowe's has seen my last dollar with all the other choices we have today.

Apparently it is also my responsibility after I order the paint to go grab a mallet off the shelf and make sure that the cans are sealed. Customer service is willing to replace the can (how generous) but it's my responsibility to get the car cleaned and get the paint out after they failed to seal the can. Never had this problem with ANY paint in 15 years until now. VERY disappointed with their lack of customer service.

I was given a SECOND ETA, of June 27, which doubled the time of the first ETA June 3rd (purchase 5/19). I was asked by an Assistant Manager, WHO CHOSE THAT VENDOR (AWD) "WE DON'T USE THAT VENDOR ANYMORE; THEY ARE HORRIBLE" (My answer is Lowe's, a representative sitting at the millwork desk). By this point my contractor is frustrated because he declined another job, therefore he demands that I compensate him for his loss of income (I was furious, BUT the fact is the fact. I had not live up to my promised start date, so I had to pay the contractor $1500.00). Granted I still have not gotten the doors.

Today is June 28th, I called the store AGAIN (this must be my 15th time calling), with steam in my ears. I spoke to another manager, explaining that I have been more than patient, how my house is in shambles, because the job is in the middle, how I had to compensate the contractor and how disappointed I was in Lowe's. I was basically told that because the doors are coming from a third party vendor, there is nothing really Lowe's can do (WRONG). I don't care what vendor you use, they should all be backed by Lowe's. Similar to how I had to compensate my contractor, for Lowe's/Vendor inefficiencies; similar rule should apply to Lowe's.

If I wanted a shabby vendor, I could have gotten that on my own. I would not have gone through Lowe's, I would have taken myself down to Hialeah, and paid half the price BUT I CHOSE LOWE'S (bad decision) thinking that they would back their customers and not leave me out in the battle field with a vendor. LONG STORY SHORT, doors purchased 5/19, now June 28, 2017 still NOT IN RECEIPT. NO CLUE when I will get them. Maybe they will be a nice CHRISTMAS GIFT. Horrible experience, almost feel like crying but have to keep myself grounded. PLEASE STAY AWAY FROM ORDERING SPECIAL ORDERS FROM LOWE'S. READ THE REVIEWS. SHOP SMART!!!

After being in the store for an hour with no success, I left the store and the items and told another associate I was going to cancel. Before I returned home, the email confirming my order cancellation came through. Imagine! They are more efficient at cancelling orders and processing returns. Good Luck Lowe's with doing business in Canada. Looks like you will be following in the footsteps of Target! Although in all fairness, the Target staff were outstanding in customer service.

The delivery went just fine: the order was placed one afternoon and it was delivered the next day, and the truck driver was very friendly. He off-loaded it (with a small fork-lift) into my driveway exactly as requested. But while the DELIVERY was fine, the selection of lumber which I received was far from it. Of the 78 pieces of lumber I ordered: 11 were so severely warped that they were unusable, 9 were twisted beyond usability, 10 had checks (splits) at at least one end (and one had a split not at either end but running almost the entire length of the board), 4 had loose (or missing) knots, and 1 had a split starting in a knot, and it ran across the board causing it to break when I lifted it off the stack of lumber.

So in summary, 25 of the 78 boards (just under a third) were not really usable AND they did not meet the industry standard for #2 common lumber. Had I gone to Lowe's myself, I would never have selected those 2 pieces of "throw-away" lumber, and I'm still kicking myself that I didn't go and pick it out myself. BUT Lowe's has customer service and so I called to complain and to see what they would do about the defective lumber. I reached the switchboard, and the person I spoke with (operator maybe? no idea) told me that I needed to speak with customer service. Then I was put on hold waiting for someone to pick up.

Roughly 15 minutes later, someone picked up and immediately hung up on me. But (assuming the best) I decided that it had been an accident and I called back. This time I was told that I would have to speak with someone in building materials (or lumber...no longer sure which and my notes aren't clear), and again I was put on hold to wait. And wait. This time I was cut off sooner, because about 10 minutes later I suddenly had a dial tone, telling me that the other end had hung up the phone. Over a span of a week I made 9 more calls, and I never got to speak with anyone, even when I asked to speak with the store manager. So finally I actually went to Lowe's only to be told that I "would need to call customer service since it was an on-line order."

I eventually bought additional lumber to replace the unusable pieces I had received, and I plan never again to order online from Lowe's - and I will not shop there unless I urgently need something that I cannot get at the Orange home improvement store. My personal opinion is that when an order is pulled, little attention is paid to the condition of the merchandise being selected, and I am not suggesting that this is what happened but such orders as mine are a good place to "dump" items which nobody would buy in the store where they could be seen and rejected by the customer. (I'm not saying they do that, but the possibility exists.)

Disposing of the unusable lumber was easy: I ended up using the usable sections from a few of them for an 18"-wide panel at the end of my deck and for the front of the gate I added to access the area under the deck. The rest I cut down to lengths the county garbage/trash collectors would accept and put it out at the street where it was picked up and taken away. I urge anyone buying from Lowe's to go to the physical store, select the lumber yourself, and then if you don't have the ability to get it home yourself let Lowe's deliver it.

Now we had no hot water. Loyd never came to the house. It's 95 degrees and we just moved. Told Loyd where he could stick it. He did not want the job. Call a plumber to pick up a tank and install. This cost us about $300; more and we just wanted a hot shower. I feel Lowe's did no live up to their end of contract and I should not have to get stuck paying $300 extra an asking Lowe's to reimburse me the difference. When you call their customer hotline you are put in hold and forgotten.

4/1/17 I met with someone at Lowe's to look at what I wanted and order everything. I ended up finding out that the farmhouse sink really was meant for a granite countertop instead of a laminate because it is mounted under the countertop and can cause water damage to laminate. After a discussion they told me they could set it above the countertop and seal around the sink and it would be fine. I agreed to that. I was also told that the supervisor or the manager of the department would be present anytime the contractors were at our home working to ensure things were done correctly and then they would come after the job was finished to ensure we were happy and everything was correct.

4/13/17 the supervisor and a contractor came to measure for the backsplash and look at the sink. We were told the new sink would have to be installed prior to the countertops being done so that accurate measurements could be taken for the countertops. We would have full use of the sink in meantime. 4/27/17 the new sink was installed. Now remember it could not be mounted UNDER the countertop so it should set ABOVE the countertop. My cabinets were cut out for an under mount, and the contractor did not hook the sink up, told me I could use my dishwasher (which was not hooked up). I contacted Lowe's and they acted like it was my mistake but they could do that if I wanted.

5/1/17 the contractor returned to hook the sink up and raise it up where it should be. I went to check the sink and the old drain was put in, there was no guard for the garbage disposal, it was a big hole! I asked about it and was told that we didn't have the correct drain. I assumed if I had a garbage disposal that is the drain I would get??? Again this was treated like it was my fault, I didn't tell them. I specifically asked if it mattered and if they would hook it up and make sure it all worked because we didn't know how. But the contractor never asked what to do or what I wanted he just put the old one in and left. The sink wasn't tightened, it leaked from everywhere and it was WAY out of level and nowhere near high enough.

I called Lowe's and was told it would be adjusted after the countertops were installed. They acted like I should have known to ask for the guard for the disposal. I don't work at Lowe's!!! Again I assumed that was all one piece. I don't put sinks together?!? 5/16/17 FINALLY the contractor comes to measure for the countertops. He informs me that they will need to take my sink with them because it did NOT need to be installed prior! I told him we would have to figure something else out. Needless to say he did not leave with my sink! He had no idea anything about what we ordered, we chose edges and pattern and he had no idea.

6/15/17 the countertops are installed. The contractor almost did not get them in because of the sink. He said the countertops should have been installed FIRST. Oh and a few days earlier I got a phone call from a random person at Lowe's because the supervisor wanted to "remind" me that there would be no warranty on the countertops because of the sink! TOO LATE NOW! Remind? She never told me to begin with!!! Which I assume is why she had a random person call me instead of calling me herself.

6/22/17 the other contractor comes back to fix the sink and do the backsplash. The backsplash looks amazing - no complaints there. My sink has door trim around it! Yes... door trim. To fix the hole they unnecessarily cut out in the first place! No one asked what we wanted or discussed it with us at all. They just did it. The edge around the sink is uneven because it was not set properly with the countertop. There was nothing put around the outside to prevent water from getting in. It looks awful. :( So now we have to find someone to fix that and the trim that was a quick fix to a mistake. And we have NEVER seen one Lowe's employee the entire time the work was being done as we were told we would. Never. Again. This was the worst experience, and we have to spend even more money to fix the mistakes. The customer service was awful. I will NEVER go to Lowe's for anything ever again and would not recommend them to anyone.

As I expected, the employees were not happy to see my return. The person that finally came out to help, after I removed 16 2x8 boards and three 2x10 twelve foot boards, told me, "I wish you would have kept this for your next project." The cashier told me, "Wow, this is going to hurt." I told her, "Don't worry, I have another 1k in deck boards to bu." I was really surprised that she was bothered about the money returned, over $400, as this was not her money and she showed no empathy for me, the person that spent $75 for a delivery and had to waste my gas and time to return over half of my order do to the crap they delivered to me! I still have a photo of one of the 6x6x16 post they sent to me.

Despite the large knot hole, it looks like the board had a rotted hole in it, nothing you would use for supporting a structure. I blame the employees, not Lowe's, unless they tell their employees to deliver crap and picked over boards. Transaction # ** on 5-30-17 total $738.86. Return receipt transaction ** on 6/19/2017 return $450.29. I would like to add that rarely does anyone ask for my MyLowe's card, so I don't provide it. I don't frequent Home Depot, only because I have know where everything is in Lowe's and I have become comfortable going there, but I DO LIKE the way Home Depot automatically ask me on the credit card machine if I would like a email receipt, which I do! I have occasionally washed my Lowe's receipts and it would be nice to be able to go to my past emails if I need a past receipt.

After months of complaining NOTHING was resolved. They used UNLICENSED contractors that were shady at best, no regard for our home and HORRIBLE WORK. Beware of John ** in Grapevine. He is their number one contractor. They promised they would "make it right' and all they did was more damage. We contacted BBB and they STILL refused ownership of the shoddy work they did. This is a condensed version. Lowe's corporate did nothing to rectify this. LOWE'S SHOULD BE ASHAMED. See below the handy work they do!!!

May 16th I finally got my floor down. The installer brought in white quarter round and told me he was going to put it down and I had to stain it. No way am I crawling around on the floor trying to stain anything and messing up the flooring and my back. Not for 7,200. I am 68 years old. Today is 6/20 and I still do not have the quarter round and transitions down. Talked to another "store manager" today who did nothing but hand the phone to another hourly employee that told me I would hear something from the installer today. I wasn't very nice but I have had it. I will never buy another thing from Lowe's. Doesn't anyone care anymore?

AGAIN, my husband called Lowe's and after waiting on hold finally got someone who said they would follow up. At the beginning of June the carpet installer said they didn't have time to install the carpet until June 20. We paid someone to help us move all our furniture and were ready for the carpet to finally get here today (ahead of family visiting next week). NO ONE showed up today. AGAIN, my husband called Lowe's and after waiting on hold finally got someone who said the carpet had been sitting for several weeks and was now too damaged to install. We now have to move all our furniture back, and re move it for next time. The carpet has to be RE-ordered, RE-shipped - and it might come around July 5. From there, the process would start over again.

We likely wouldn't have our carpet installed until August. I spent 34 minutes on hold to speak with a manager at the "CPO" - Lowe's-speak for really bad customer situation. The number is 877-505-4923. The manager admitted that Lowe's has now had our $2000+ since May 6, that we had been trying to get this carpet since March 2017, and now it looks like it will be August 2017 before we get it. They offered no refund, no percentage off, and couldn't even expedite our installation. The "best" she could do is offer to have the installer call me within three business days from now to apologize. BEWARE of Lowe's. They take your money and don't provide carpet.

The company Lowe's contracts out to, to do repairs, gave me the number of their mechanic. Instead of coming out to look at the mower, he tried to diagnose the problem over the phone. I couldn't get the mower to duplicate the problem when I talked to him. Within 1 week, it was cold enough to snow and grass cutting was done. When we pulled the mower out to use it this spring, the transmission is doing the same thing. Lowe's will not honor my service contract because it expired. Even though I reported the problem last fall, and the mechanic failed to come out and fix the problem! I am a Marine Corps veteran, and I will never step foot in a Lowe's again, and I will be more than glad to tell anyone and everyone, to go to Home Depot.

I made a claim with the Better Business Bureau, with pictures of the signs (see attached) and advertising language. This resulted in a call to me from the Lowe's Customer Complaint Department. However, the individual for Lowe's that called (Chase **) just reiterated what the store management had already stated. That although they advertised that they would beat competitors prices by 10%, they would not honor their advertisement.

Since this is false advertising and unlawful by statute, the BBB has advised me to contact the Attorney General for the state of Florida. I am in the process of taking this action, so as to prohibit Lowe's from using this tactic going forward. The amazing thing to me with this is that the amount that Lowe's is responsible for is $96.00. This confirms what most of the other reviews are stating; that customer satisfaction means very little to Lowe's. Proceed with caution when shopping in their facilities and hope you have no issues. Written statements mean nothing there.

Called corporate, they said it was over a year and refused to do anything. Claimed I waited too long and the information in their system regarding the number of repair attempts were incorrect. Promised a call back after they spoke to local store managers, no call back. Just silence and refusal to make the problem right. Laminate cut too short, trim improperly cut, laminate swelling and lifting on all edges, transitions improperly set, 1 record of attempt to repair, no record of 2nd repair attempt, no record of repeated attempts to speak to flooring managers in person or by phone. Files purged and loss of measurements. Remeasured for carpet when their rep came to look at floors but failed to provide them.

Desired Resolution: Lowe’s to provide new laminate, trim, transitions and install that was originally done incorrectly, measurements that I paid for, and discounted carpet with free install for the hassle, delays, time spent trying to get Lowe’s to stand behind their product OR for Lowe’s to provide measurements and full refund for products and install so we can purchase elsewhere.

I was, "Can you show me on my invoice where the tech had said that was the cause?" They said, "It does not say that because you don't get the tech notes." I said to Lowe's manager, "Do you have a copy of the tech's notes?" He says, "No but I can call for them." And I also, "How did the tech come up with unintentional physical damage?" He said, "You have to ask the tech." I would but the tech works for Lowe's. And I have no contact number. He tells me when he gets the notes he will show me them. I would have thought the tech would have noticed it on the invoice or all the paperwork that was with my repair slip nothing noted.

I said, "So if you buy a riding lawn mower go to start it and it's unintentional physical damage." He says, "I don't know. Are you going to pay?" he asked. I said, "No." He said, "Fine, I will send your mower back to the tech. Tell him the customer refused to pay so he owns your mower." "No, I own my mower," I paid for it and have the receipt. I said, "It's a civil matter." He said, "Now you're threatening me so you need to get out of my store. This conversation is over. Here's the number to Lowe's legal department. Deal with them."

Called the legal department and still waiting for a call back. I'm out my riding lawn mower and Lowe's takes in 50 Billion dollars every year and they can't own up to my riding mower repairs. And who's to even say the tech is right in saying that. And when I called Troy-Bilt and they told me, "Never take your riding lawn mower to the store." Take it to their dealer direct. Gee too late and I said to Troy-Bilt, "You pay for it. Your company assembled the pullies that broke." And Troy-Bilt says, "That why you take it to our repair shop." Don't buy nothing from Lowe's. Too expensive and don't buy their Lowe's Advantage plan. And they do have a 90 day return policy but not for appliances and our door power equipment that's only a 30 day return policy. Go figure.

I called on the Bellingham Lowes store on 06/08/17 to inquire about the arrival of the tile I had ordered. The service staff stated the tile had arrived in the store on 06/02/17 and I would need to pick up the order immediately or the order would have to be sent back. I informed the service staff that I was unaware the order had arrived since I was calling to see if the order had arrived. The staff member stated it appeared the order had not been placed for an individual order, appeared to have been placed as a stock order. The staff member stated the order would be pulled out of stock to pick up.

On 06/10/17 my husband hooked onto our trailer and we drove into town. The staff at the "order pick up" counter had no record of the tile order. I asked if the sales associate who had placed the order was available and was informed he was working in appliance. My husband and I had a few more purchases we needed to make and headed back to the flooring department. The sales associate that we had originally placed the order was in the flooring department. He stated he had looked for the tile which should have been 3 palettes of flooring was nowhere to be found and he did not think his original order had arrived but possibly a floor stock order had been received. He spoke with a manager and stated to offset our inconvenience the store would deliver the tile for free.

On 06/13/17 I received a call from a Lowe's staff member who stated the tile had been in the store all along, "a blind person would have been able to locate the tile." I made arrangements to have the tile delivered the following day after 4:00 PM. I informed the Lowe's staff member I needed to confirm the delivery time with my husband but to place the delivery on the schedule and I would call back to confirm the time. At 7:00 PM I called back to the Lowe's store to confirm the delivery and was informed there was no record of a scheduled delivery for my tile.

On 06/13/17 at 8:21 AM I received a call to schedule the delivery, arrangements were made to deliver the tile on 06/17/17 between 11:00 AM and 1:00 PM. At 10:50 AM on 06/17/17, I called to confirm the delivery, and yet again the staff at Lowe's was unable to confirm a scheduled delivery. The service desk staff stated the delivery staff failed to forward the delivery schedule. I called back at 12:02 PM and the service desk stated was unable to get in touch with the delivery drivers to confirm a tile delivery. I did not receive a return call, at 12:44 PM I called again, the service desk staff stated was unable to get in touch with one of the drivers but the over driver did not have a tile delivery.

At 12:56 PM I called Lowe's back and requested to speak with a manager. I was placed on hold for an extended amount of time and finally a midlevel manager picked up the line only to have the call disconnected with no return call. I finally called the 800-445-6937 Lowe's complaint number. The complaint staff put me on hold in an attempt to contact the Bellingham Lowe's store to only return to the call to state was unable to reach anyone at the Bellingham store.

Still disappointed that Lowes didn’t step up to the plate immediately. I have never seen such poor communication. At one point I was told I would have to personally sue the independent third tier subcontractor. My contract was with Lowes.

Original Review: June 17, 2017

Purchased a vinyl plank flooring. Installed Feb 2017. Ripped out June 2017, along with moldy drywall and molding. We have a Lowe's installed GeoSpring Hybrid Heat Pump. Like AC, water is expelled through a condensate hose into a drain. The Lowe's installer installed the floor planks over the part of the drain needed for the condensate. The condensate water drained on the floor, went under the baseboard, into the drywall, and through the kitchen floor. We called our insurance company. They sent a restoration company that immediately ripped the floor out, sealed the room due to the black mold issue, and the next day sprayed and removed a portion of drywall, and molding.

We informed Lowe's immediately upon discovering the issue, expecting them to come down immediately. Never happened. An open condensate drain is required by code. In this case, a floor installer violated a plumbing code. Insurance companies require seepage reported within 14 days. No exception for concealed damage. I can understand that, since seepage damage claims can be abused. At least they did get a restoration company down immediately to rip up the floor and remove the black mold. Lowe's offered no remedy. We babysit our four month old grandson, informed Lowe's that an infant and black mold are not a good combination. No one came down. It is a good insurance company. No complaints there.

Since neither Lowe's nor the flooring subcontractor reacted promptly, I'll probably go to small claims court, unless we decide our health has been compromised. I took excellent photos of the blockage, the damage, the black mold. Sent them to Lowe's. Before retirement, I was an expert witness for both the Defense Department and Department of Justice. Part of my job, I am documenting everything. We will see what happens.

Now this is another kicker. According to Lowes, any order over $499 is delivered for free. Well apparently that does not apply to an order of over $1,100.00 as they stuck me with a delivery fee on the ladder (which was on the same order and on the same truck as the doors). Around two weeks later we got a call stating that they had a delivery for us and let us know when it would arrive. We took delivery and I didn't pay any attention to the doors but only had one of them set inside of the house and the other in the garage. I hired a contractor to come out and install these doors only to find out that BOTH of them were incorrect. The door that was to be 72 x 80 came out 74 x 82. The door that was to be 48 x 80 came out 50 x 80. We were able to install the 4'-0" but the installation was more as they had to do more work to make this incorrect door fit into the opening.

I called Lowe's and, of course, the first thing out of the mouths was that I gave them the wrong dimensions. That caused my blood pressure to rise a little and I told them, in no certain terms, that they were out of their collective minds. Long story short, they agreed to pick up the door and to find the correct one. They told me that I would have to pay for the new door and that they would credit me for the one that they picked up.

Luke called me and told me that they had found the correct door and that the total charge would be $948 and change. This is $400 more than the door they picked up and he wanted to connect me with their service department so that I could pay for it which would allow him to order it. He also told me that they had credited my bank for the cost of the door that they picked up. As I waited on the phone for someone to pick up, I checked my bank account and there was no credit shown on my account. I hung up the phone after a few minutes as I had no intention of purchasing another door at twice the price of the first one when they had NOT credited my account for the first door.

A few days later my wife received a call from Lowe's (Pam) asking that I return their call. I waited a couple of days and finally called and spoke to Luke. He went through his banter about not being able to order the door until it was paid for. I told him that I wasn't about to pay for another door when they had not credited my bank for the incorrect door. He transferred me to the Service Department.

Natasha came online and was rude and told me the situation. She said that since I paid for the incorrect door with a Visa debit card that it would take longer to see that credit from my bank. I said that I understood that however Luke had told me that the credit had gone through a few days prior. She went on with her dissertation to where I finally stopped her and asked to talk to the store manager. She replied that she was the manager and I told her that she was not as I had talked to the Store Manager (Tom) a few days prior. She demanded that she was the manager and I told her not to get caught up in titles and to have Tom return my call.

A few minutes later she called back and apologized for the misunderstanding as she was the Head Cashier and could take care of any issues like mine. I told her that I didn't want to deal with Head Cashiers and to have the Store Manager return my call. She got up on her "High Horse" and once again stated that SHE was the manager and I simply told her to have a nice day and to leave the Store Manager a note to call me. I am sure that it will take some time to sort this out but as I told Luke, it is beginning to become comical and all of this simply pushes me to Home Depot. Film at 11:00.

Well the subcontractor for the cabinets was just wonderful. Very knowledgeable and a true craftsman. Had his own cabinet company. His work was impeccable and when two cabinets came in damaged he took it upon himself to go back to Lowe's to make it right. During this time which has now been 2 weeks we were told we could not order counter tops and pay for until subcontractor for the counter tops came and did his own measurements. Ok we want this correct. Finally we get a call from subcontractor giving us a time when he can come and measure. However, he tells us it will 3-5 weeks before counter tops will be in. As it turned out it was only another 2 weeks.

Set up install time. First countertop goes in with no problem. We don't run into any trouble until the one with the sink cut out goes in. Have the master plumber come to install sink. He has done this many times. Well because of the way sink is cut the plumber cannot attach the clips that hold sink in place in the front. We have caulk holding our sink in place. Contacted Lowe's. Received a call back saying a work order had been placed with their installer (being the subcontractor) to check the problem out. Believe it or not the counter top guy being the subcontractor for Lowe's denied the request! Who does that! We really just want to know if there is something that our plumber is unaware of and if the contractor can show him or if in fact the subcontractor made an error. We were told by Lowe's that he had being doing this for 16 yrs. Big whoop! So has our plumber and he has nothing to gain by not installing it correctly. Can't be done. Something is not right.

Why would a contractor of any kind not want to stand behind him workmanship. We all make mistakes and we know these were not granite or marble but what if they had been? We spent over $5000.00 at Lowe's for this renovation which is never going to be correct. Well Lowe's you can take our business and consider us a lost account. Maybe you can find a subcontractor to help resolve it in the right way instead of leave us to solve his mistake. It is truly is sad commentary when a majority of your staff that helped us were well informed, courteous and seemed to care - and a subcontractor results in you losing our future business. Shame on you for just not caring!

One weekend early in April I noticed my refrigerator has lost the cooling, two days it was back to normal. I called Lowe's Advantage to place a service call on my new refrigerator. It was still under the manufacturer warranty and I had also purchased an extended warranty. A&E came out and it was working. I told them it seemed to be an intermittent problem. Two days later it wasn't cooling again. I called Lowe's Advantage and they placed another service call. It was working when they came out. The technician said that the refrigerator was unable to be fixed and recommended to Samsung for refund or replacement. That was in April, it is now the middle of June.

The Lowe's in California, Maryland doesn't really seemed to care and every month tells me it will be in the following month but it never comes in. The delivery company XPO called me last night and told me they were delivering today. I took 3 hours off work only to find out that Lowe's called XPO and cancelled my delivery. When I called the store to find out why a customer service employee said the refrigerator didn't come in. I am so confused and at my wits end. I really feel like calling Lowe's and telling them to take back all the appliances I purchased from them. I called the Corporate office and they are courteous and tell me they will escalate this to the corporate managers. We will see. Has anyone had a similar experience with Lowe's? Any advice would be appreciated.

A month later I still don't have it after countless times of asking or leaving emails. Kevin (Lowe's) said "Licensed contractors only". "No day laborers" he said. Well that's a lie. The first day of demo and tossing wood onto plants and bushes I had to go outside and tell the day laborers that the bushes and flower beds I am keeping and to not step or put wood on them. "Oh you're keeping this" a worker asked, "well what would make you think that I'm not." Just plain stupid from there on out. 3 days Kevin said it would take to do the deck, going on 10 days now. The 2 day laborers on the second day started framing. I immediately called Kevin and asked "where is the contractor?" These guys didn't know what they were doing. 2 days of framing with 2x10s and they were all on the wrong side of the line and crooked as hell. I told Kevin I don't want these guys working unsupervised because whatever they touched was wrong.

Another 2 days to correct their work. No communication from Kevin to the contractor which led to a bunch of mistakes. The railing coming down the stairs I asked to be 42" wide, what I got was 42" steps and with the railing on it is 30"... stupid again. The brick patio beneath the deck is in good shape, but when they removed some bricks to dig for the footings and then put them back all crooked with 1" spaces between the bricks. The brick patio is tight, straight and level, but not where they put back. Even breaking the bricks set in concrete on the outer border, they put it back broken! Stupid again. Finally the contractor starts showing up and working by himself after my complaints about the 2 day laborers' horrible work. Now I have a mason coming to fix the patio.

Lowe's has to take the steps down and make the platform bigger up top to make a 42" opening between rails. Also the rails going down the stairs are extremely loose and going into the top or bottom rail but using a cheap plastic clips to hold the spindles. Once again I had to stop the contractor from completing the rails down the stairs telling him that "this is unacceptable " and that I have kids and if they grab a spindle walking up or down the stairs it comes off with ease. Major concern about this. Very unprofessional work for the price I paid, which I did not sign off on to accept the work that is done.

After complaining about the brick the contractor Albert says to me "I'm not redoing your brick patio." "I only want you to fix where you removed and replaced them" I said. He said "Get the ** out of here, I'm not fixing the brick." "Me to get the ** out of my own yard," I said. I told him how stupid he is as he trips over his own 2 feet and to get off my property and never come back. The deck is still incomplete, bricks are all crooked, and to top it all off, the day laborers bring a microwave with them and pop a breaker every day, even after I told Kevin from Lowe's that if I wasn't home and they pop the breaker how would they work the rest of the day.

Major lack of communication between salesman, contractor and workers. This isn't 7-11 to cook your breakfast and lunch. Beyond dumbfounded. $15,000 deck + cheap labor = a deck built wrong! Very pissed off and now am in touch with corporate to straighten all of this out. Such an inconvenience by the big name store. The contractor who originally was going to build my deck subbed it out to another contractor who in turn subbed it out to another contractor who in turn subbed it out to another. WTF!!!

I went back to Lowe's and told them what their contractor had told me. I asked him who was going to pay for this work to bring it up to code. He replied that I was to pay for it, completely ignoring the contract that said "the price of the installation included the window frame upgrade." I had a building inspector inspect the window frame and he confirmed that the window would have to be updated to meet the newer code. Lowe's took the other two windows back to the store. Here we wait, two senior citizens with one partially installed window in a space that is not to code, two windows hopefully in the store, the hurricane season upon us, and no one wants to listen to our complaints. Lowe's is probably the worst large name business that I have ever dealt with.

On 6/7 I called to check on the status and was transferred to someone in installation setup. I was told by this person the quote had been received but the order was on hold because the mileage fee for the measurer hadn't been paid. I told the rep I wasn't told a fee was required for that. Victor told me mileage would have to be paid when the installer comes out. Again, he never charged me on the phone for anything other than for measurements. I was told he should have. I was also told by the rep she would pass the issue on to her supervisor and I would get a call. I haven't received a call yet. I will never do business with Lowe's ever again.

Vinyl had to be rescheduled 2 weeks later right after I had surgery myself. So the vinyl guy shows up at 9. By 11 he still hadn't done one thing. He had decided that he couldn't do anything without help with the furniture. As if he didn't know that if you were installing vinyl in the kitchen and laundry room, that there wouldn't be a table, refrigerator, washer, dryer. Then some warehouse guy showed up to help. Next thing my husband and I know, they were both gone. Lowe's or Legacy installation felt that a $50 gift card was compensation for their breach of contract.

Fast forward to installation date: the carpet installer says they do not do repairs and can't install our carpet until the subfloor is fixed. We call Lowe's and they offer no resolution. They merely say this is a "training opportunity" for their reps and recommend we fix the floor prior to installation. Waste of time and money. Never again.

I got my first window in 20 days. I have now waited for a window on rush for 30 days. They promised me that I could get a Saturday install so I didn't have to miss work. Well by the time I can get that it will be 49 days to get my window. I have talked to manager and main office still no resolution to the problem. They blame each other for the mistakes. Horrible experience.

Therefore, we have to wait until 6/8/17 before he comes to install our windows. Lost sleep worrying about windows sitting outside for two weeks and whether anything would happen to them. Had cabinets installed by Lowe's A+ on that job. We had a roof replaced by Lowe's A+ on that job. But now Lowe's gets an F- for the windows installation. Very disappointed. Being that I have been a customer with Lowe's for many years. Thanks for reading my review. Would not recommend that anyone buy windows from Lowe's.

Went to the store twice. Left my phone number. She never gave me the courtesy to even call me back. The third day I called. I ask customer service for corporate phone number. Before I can call corporate, half an hour later someone from Corporate calls me, which I thought was strange that they would be calling me after I've been trying to talk to this manager for 2 days. The representative from the corporate office offered me $100 discount and I told her for all the inconvenience I've been through, couldn't put my house back together, couldn't have my Easter dinner, waiting 6 weeks to have carpet put down and to offer me $100 it was like a smack in the face.

At the time I was having work done in my house. I told her I will call her back. By the time I finish the project that we were doing in my home I just decided not to call her. If she was going to give me a discount she have all the information she needed to put the credit on my account. She never did. I've been spending a lot of money at Lowe's. Long as I was spending money I got great customer service. Once there was a problem the level of customer service from management and corporate Department failed me big time.

I called Lowe's corporate and had a three way call with the representative from Legacy as well, concerned that the carpet would not be installed as agreed. The rep from Lowe's stated that the carpet was delivered to a warehouse in Fayetteville, NC. The Legacy rep said they can't find the carpet and that I should reschedule. The Lowe's rep stated that I should pick out another carpet and schedule another install date or wait until the carpet is found and set up another date as the carpet wouldn't be installed in the time frame that I needed.

I asked for a supervisor to get a solution to my issue and to get accountability because of what I went through. She said she was sorry for my inconvenience and that I should reschedule. As of 4:45 pm on 5/30/17 I have no carpet installed in my house and no reschedule date as the carpet is still missing. I guess I'm at fault for scheduling everything around the dates I was given by Lowe's and Legacy. Not one person has offered to make this right.

We were confused by the experience so I got a second opinion and in doing so found out that the Lowe's installer used a sloppy method to wedge the unit in and cracked my granite in the process. I even put the second opinion plumbing company on the phone with the Lowe's delivery manager at the time so he could explain his findings. He told them that he felt confident that the bowed piece of wood the Lowe's installer used to wedge the machine in place cracked the granite. My plumber was able to install the dishwasher properly using the existing cabinetry/supports area available. Lowe's refused to pay to replace the granite even after speaking with a 30 year expert. The only offer was to reseal my granite. With an 8" crack, this was unacceptable to me. My second opinion installer is willing to give a statement if I want to pursue this since an estimate shows that replacement of the slab will cost me over $4000.

Even with all of this, their corporate customer service refused to make $1 in compensation. Now I have to consider suing them in small claims court if I want to fix my granite. Just a horrible company to deal with. One thing is for sure, I will never spend another dime in this store. It's not worth going through this to fix their work and have a damaged home. Buyer Beware!

The final straw was when an associate pushing a flatbed full of boxes crashed into me while I was looking at the indoor plants! My glasses went flying and plants fell over. He may have said something, I really do not know, but he was on his way before I could even find my glasses. I spoke to his back: "You could at least say you were sorry." Without looking back, he said sarcastically: "I did." My visit to Lowe's was a disaster! I asked to speak to a service manager who apologized but used the excuse that Lowe's could not find people to hire. Well, this would be Lowe's problem. Pay people a living wage and hire more people. I HATE Lowe's and plan to never return.

Mark the delivery expert said it would be here first thing Sunday morning. Lo and behold we got a call that says it will be here between 130 and 330. That's great except we're not here from 1230 until 530. So we call Lowe's and the idiot operator loses her cool and disconnects twice. Finally we talked to their third-party delivery company who said tough **. So we called Lowe's and one of them Anjou said he get right on it. I doubt this is going to happen and we have an 8 o'clock cookout. Home Depot is so much better and so much more competent at everything they do. So cut up the Lowe's card, not going to shop there ever again and I will tell everybody I know to go to Home Depot. Really pathetic.

We called the extended warranty customer care, she suggested to take the washer to the store.

He said, "Well... That's the policy." I told my husband, "Just leave it there & have them process and see what happen."

May 12, I called to see the status, they said it will be next week, but they will call to let us know when they received it. May 22, I went to the store since I haven't heard from them. They said it will be there tomorrow & will call once they received it. It took almost 3 weeks, and they didn't even call to let us know the status; However, My husband went to check on the power washer, they made him pay if he wants the power washer back. They said it's not covered under warranty.

I called the 888-775-6937 to resolve the problems, they can't even find my extended warranty to my washer. I gave them my Warranty reference #, they said that warranty was already tagged to other merchandise. Oh... My goodness... Really???? I said, "I don't know how it was tagged to other merchandise, I didn't have access to your system to begin with." It's all Lowe's mistakes, not mine. All I know I have proof that I had purchased 4 years warranty.

He called the store to see what's going on, then he told me that I need to resolve with the repair store myself, nothing they can do about it. It's so ridiculous. I was really upset. He was about to transfer me to his supervisor, but he was back on the phone and said his supervisor will send me the store credit for $80. I don't know if that's true or they just got tired with my complaint. I don't believe until I see it.

The bottom line is... I will never buy any extended warranty from Lowe's. They are not worth it. The way I see it, they will go around find any excuses possible from fulfill their responsibilities & you have to pull your neck to get what you paid for. The store personnel, didn't seem to know exactly what they are doing... Couples times I was dealing with this issue, they have to call somebody else to help. Take too long to figure things out... So frustrating.

I then decided to call the complaints department and told Jack (the person who answered the phone) the whole situation. I told him that the service I paid for has not been provide since I have not received a call with the quote. I told him that I felt that I should have some money returned to me because there was no follow up to my paying $45.20. He stated that he could do nothing and that he could forward my call, but the problem is that their systems are down. This email is just to make the public aware that this may happen to them. I have since gone to Peel Fencing and the measurements and quotes were done within 4 days after placing my initial call.

My own human toenails have scratched the flooring while walking barefoot in my home. So I have to wear socks at all times. No food or drink is allowed outside of the kitchen linoleum flooring. So, the damp mop is the only possibility for the 'water damage'. The installation company would have blamed a pet if we had one. In conclusion, even with the Pergo Gold underlay the Pergo Max flooring is not water resistant or child and pet friendly as advertised, nor scratch resistant as advertised.

When I asked the flooring rep at Lowe's to sign out a sample, he advised, in a not so polite kind of way, "we don't do that". When I advised every other store in the area does, he replied "well not here". I'm not so concerned about the impoliteness of the comment as much as I am about Lowe's policy that does not allow customers to sign out a reasonably sized sample. In any event, I certainly do not intend to purchase flooring from Lowe's, and in fact do not intend to shop there again as I do not like the overall experience of being in the store, very cold, very clinical, not very friendly staff. Hope this feedback helps.

Now the appliance is in the Glenwood Springs store but I did not receive a call saying it was going to be delivered. I had to call to check status. They told me it would be delivered on a Friday. When I asked what time they said they didn't have any idea. Someone would call me. I had a call the night before delivery from someone at the store saying they just wanted to make sure we were on the same page? Seriously. Never apologized and was not overly concerned they had screwed up. I am quite appalled by the lack of customer service.

I was notified today that my appliance would be delivered sometime between 1 and 3. I had already waited the day it was supposed to be delivered. Now they want me to wait again. And besides you would think since this was entirely their mistake they would be trying to get my appliance delivered as early as possible and go out of their way to accommodate me. This is the last time I will buy an appliance from Lowe's. The customer service is absolutely the worst. I would rather drive 90 minutes to another town and actually pay for delivery. Lowe's had lost my business and hopefully others I know. Very poor business practices.

I called back today and was told that that person worked in plumbing and they had no idea why his name was left. Then they said I would have to come back to the store and fill out paperwork if I wanted an install. I called the corp office and they connected me again to the store and this time I was told they couldn't install the fan without proof of purchase, which unfortunately I had lost. I finally gave up! No way will I ever purchase or recommend Lowe's again! Why put up a big sign that says "ceiling fans installed for $100" and then not back it up. Why tell someone they have to go back to the store to set up installation when the person was at the store and asked 3 employees and no one knew? Totally unprofessional!!!

Al (the manager) hung up on me twice (which I have a voice recording of) because I wanted my appliances delivered the next day, and he tried his best to have XPO not deliver them. I spent over 5K on appliances and have been treated horribly. PLEASE PLEASE PLEASE DO NOT EVER BUY APPLIANCES FROM LOWE'S (CHESTERFIELD, VA).

Everytime they said someone will do something like come back, call, or investigate, and so on it never happened. They dropped off the appliance, damaged property, and just a random person signed off on my delivery. Management appears to have no control with the Drivers or they just don't care about the customers tell them anything to get them off the phone which now I have damaged property, bad installation, and an appliance that was making a lot of noise. Overall just don't order appliances from LOWE'S since they washed their hands off deliveries and hired a third party company (XPO) that does not care about service.

The sand that I needed wasn't out there. I went back into the store where I saw two male employees flirting with the girl at the farthest register. I asked if they would help me load some sand. He, the blonde male said the sand was outside. I told him that wasn't the sand I needed. He said that I would have to wait and he would have to find someone to load it! I was so frustrated by this time, that I just threw my hands up and said "forget it, I'll just go to Home Depot!" I'm not proud of my reaction, because I made the statement, "What a bunch of lazy **" I walked out of that store and I don't plan to ever go back. I guess that people just go to work to get a paycheck, these days. That's the problem with America, in these troubled times.

The installer came out to install them. He neglected to nail molding down, attach back panel but most importantly he installed cabinet doors that were scraped, scratched and had rough places on them. I complained to Lowe's... over and over. Finally they sent the installer back out. I asked him why he installed cabinets in that condition. He said that is the way they came.

It is now May... I am still dealing with replacement doors. The last panels have been wrong 5 times and the panels currently installed do not match my cabinet! They are unable to match my existing cabinets which causes my WARRANTY to be WORTHLESS. I also have more filler on one side of my sink... 3" on one side, no filler on the other. My dishwasher has the same problem and the refrigerator. Those issues cannot be resolved unless my granite is pulled up (and it will break... I was told from a Lowe's installer)... I have had to call constantly to Lowe's, I have had countless appointments and even have had to go to Lowe's to pick up the replacement panels myself. I am sick and tired of this. Too many problems to list!!!

So I calmly and sincerely asked "so you're telling me that because you guys screwed up my order, I have to wait ANOTHER 2 weeks?", to which the corporate customer care supervisor replied, "I hate the way that sounds, but unfortunately, yes". At this point, I ordered them to cancel my order immediately, and to save the apologies. Then, I called my local store to inquire about my first order, which should've been here a week ago. The manager advised that he searched the system, and my order wasn't in there, so apparently they forgot to order it AFTER I PAID FOR IT. BUYER BEWARE. If your customers depend on you, please do not depend on Lowe's. Their "customer care" doesn't care, and can only offer excuses and apologies instead of actual solutions.

Also, it should be noted that this complaint is based on my experience with "special order" items from Lowe's, and not in-store items. My local store is adequate for in-store purchases, and they normally have their act together with regards to in-store items. However, I will be taking 100% of my business elsewhere, as I prefer to do business with someone who actually values my business, and doesn't work only for their stockholders.

From day one the sub contractor was clearly an idiot and the end result was a floor of expensive wood laid incorrectly. It took us three months going back and forth with Lowe's to get it fixed. On top of that the sub contractor was taking the leftover wood and supplies (Cement, etc...) home with him. When I realized I said "hold on... I paid for that wood... Please put in the garage." But in prior days he took many boards and we did not realize it. What scammers... They probably laid a small floor in their own house with my products that I paid for. I could go on and on so that being said... Listen to others and use a local small flooring company with actual employees who are insured and experienced in laying floors. Good luck!

Well after talking to the head supervisor they did reimburse our money. Told self I wouldn't deal with them ever. But time went by and I went back in store and seen an stove that I liked. So I paid for it and wanted it delivered it. They asked when would be the best time. I told them that 2 days after I paid for it in THE MORNING. Cause my husband had chemotherapy that afternoon. So I ask about what time? They said between 8 and noon. Said that would be great, his appointment wasn't until that afternoon. They called day before and told me that I was 3rd on list for delivery so somewhere around 10 or 10:30. Well needless to say wasn't here. So I called at 11:30 and said it would probably be after lunch. Well I had it set up for a reason cause of husband's treatment. So now he missed it. I will never ever order anything from them AGAIN.

The next day I get a call from the "detail" lady and was told I needed to pay for the detail 1st, so back to Lowe's I go. This was during the special offer financing for the 12/18/24 months depending on amount financed. I asked her will I still get this because it ended the next day. I was told yes, as long as the detail is written, I will get the promotion. She even wrote it on my yellow folder. Now, within a few days, the installer called and asked me when I was available. When I told him I work M-F till 4 he informed me I had a "complicated schedule" and that he only works till 4 on M-F, so I had to leave work early to have my windows measured.

Now, the fun part trying to order blinds. I already knew what I wanted and was told by Jennifer in blinds at the Bossier store I had to come in and "look at the books". I was also told that she only worked until 2 and that I would have to leave work again early. So, I went to Lowe's the following morning at 830 and was told Jennifer didn't come until 10 AM. I explained I was going into work late because she had told me she would be there. This guy was a nice guy, Cody, who worked in flooring and was PRN. He tried to help me and we eventually got a ticket written for the blinds and 2 custom shades. He said he would call me in 45 minutes or so with an estimate. 4 hours later I still hadn't heard from him and called and spoke with a Jeffery after 10 or so minutes on hold and he was able to give me my total and told me I needed to come back in and sign a contract. So, here I go once again back to Lowe's to sign a contract.

When I arrived Jeffrey had my contract up at customer service. So, I signed and was then ready to pay for my blinds. When they rang it all up, the cashier asked did I want the 5% or the 6 months financing and I said I was told by the detail dept that I would still be eligible for the promotion and she responded with "well, it's not giving me that, so do you want the 6 months or what?" At this point I asked to speak with the manager. A man calling himself the manager came up and when I started to tell him my story, he put up his hand and said "mam, just tell me what you want." I said I wanted the promotional offer, he eventually told the cashier to ring me up with a promotional code sticker.

At that point I paid with my Lowe's credit card and thought "I am so glad that is over, my blood pressure is up". So, fast forward 10 days or so and there my blinds are at the door. Come to find out the blinds were not ordered correctly as I ordered cordless, and these were corded. OK, so I try to call Bossier Lowe's 4 times that evening and kept being routed to an extension that nobody ever picked up (I asked for a manager), so out of desperation, I call the Shreveport location and ask for a manager. I was connected to Shonda, who has been of huge help. She and Victoria were able to order the correct blinds and shades that evening over the phone, but now I had 2 large charges on my Lowe's card.

The first charge could not be taken off until everything was returned. I was told to load all the blinds up and bring back to the store and after verbalizing my concern that they would not all fit in my Toyota Corolla, Shonda did arrange for Lowe's to come pick up the blinds. She also said at this point the sale is coming from Shreveport and not Bossier. Fast forward to May 4th and the correct blinds and shades made it to my house. However, I still had over a 500 charge because the incorrect shades never arrived. So, back on the phone with Victoria I go and after some research she saw where the order had been cancelled prior to delivery and that the Bossier store had to do the credit and at that time no one at Bossier knew how to process a refund on your Lowe's card so it would have to wait until Shonda came to work at Shreveport to talk the Bossier manager thru it.

On May 4th when I let Victoria know all blinds had arrived she told me she alerted the installer. On May 5th around 10 AM, Shonda called me and let me know she alerted the installer and he had 48 hrs to get in touch with me. On Saturday, May 6, Victoria called me again and asked had the installer reached out and I told her no, to which she said she just let him know and he has from Monday thru Friday to get in touch with me. So, here I am still with no window shades and will have to leave work early yet again for the installation. This has been the most complicated mind boggling experience and I do not recommend anyone to have any dealings with Lowe's at this point.

I feel Lowe's should be picking up the cost for the replacement fencing and installation cost due to this being an exclusive product and that the installer was Lowe's' recommendation. I would not recommend purchasing this fencing or using Lowe's installers unless you're looking for an inconvenience and wiping out your savings account for the life of your mortgage. It's sad to have to write this about a huge company not helping customers who spend large amounts of money.

Once items delivered the fridge door handle was broken. Again it took days to get someone to answer phone and when I spoke with Maximus, a manager, he said he totally forgot to set us up for replacement handle thus another day waiting for someone to show that didn't. So fed up I called Lowe's Corporate and a nice women answered the phone but just gave excuses like short staffed, they experience same issues when calling this store and others etc... She assured me as the other manager I spoke with at Lowe's (Nye) that my handle would be here this morning by 10:30am. GUESS WHAT... still no service from Lowe's. WORST EVER... Will not return to buy products from them. I could care less if short staffed... Hire more people or train managers to answer the phones in the stores.

I called the manager at the store, who told me she would follow up, long story short, after multiple calls and complaining, I finally learned my windows had NOT been re-ordered until I complained and was persistent by phone about completing the project. I now have to wait 2 more weeks for the windows, assuming they really were re-ordered. Think twice about having Lowe's install. Very poor customer service/follow up. Very disappointed in the experience and it's not over yet!!

My order was missing crown molding, toe kick and light rail which apparently is my problem. I talked with the store manager, he had the department guy that worked with me send me an email asking what I was missing which I responded to. This guy already has several emails stating what I was missing. It's been 3 weeks since last email and he still hasn't responded. Do yourself a favor and don't use Lowe's. You can save yourself a lot of grief. Greeley, Colorado.

2nd problem - After they charged to my account and got our money, they just let us hang. No further communicate for days, I finally contacted them. They said they did not have the plat/plot (which we provided on the same day the contract was written) and again the very next morning that they claimed they did not received (4/19/2017). Woods were dropped off to our driveway on 4/18/2017 - we were told that as soon as the woods delivered, project would start the very next day and will take 3 days to complete. At one point they admitted that they ordered wrong supplies and would have to re-order.

Woods has been sitting there since, my husband and I have requesting that they move the woods to the backyard or take it back to the store and re-deliver when installation is ready. HOA and neighbors have been on our case since. Worst part, we do not have parking space - parking is scarce at our community which I have repeatedly telling them. As result, we had to street parking and now cited with parking ticket and HOA fees. Last spoke with a "project manager" on 4/27/2017, was promised that woods would be moved to the backyard the next morning 4/28/2017. Again, nothing has happening. I sent an email to customer care and the project manager on Friday evening 4/28/2017. Have not received any response since. This is completely no customer service whatsoever. Please assist...

I complained to 1800Lowes and customer services saw the order could have been filled by contacting another store. But Charity (not the manager) would not do this! Charity said she was the store manager when I repeatedly asked to speak with the store manager. One wonders who is in charge there, but they are HAPPY to not serve you!

I went to the Lowe's store mentioned above to get an exchange and was told that I got water in the seed and caused it to rot. They would not exchange the seed because it was my fault the seed rotted. The MOD and the clerk were not rude, but insistent that the rotted was my fault. I did not have a receipt of purchase after having these items for about a month. Never had the problem in the past. I am done with Lowe's and their employees. I will never go to any of their stores ever again. I have been a loyal customer for several years and that is how I was treated.

On Sunday, April 23, 2017, I returned the machine with my handicap husband in the car on oxygen and they told me the wait it get the machine off my truck would probably be about 45 minutes. At this point I told the cashier my husband did not have enough oxygen left to make it this long. She didn't seem to care either. I finally found 2 employees loading something and I got them to help me. As a wife with a disabled husband I would think Lowe's would help me as he is not able, but I feel as though we were a burden to your company and not a customer that was wanted. I really would like to do business with your company as it is so close to home, but I am really thinking I will drive to Macon to Home Depot next time and see if they need my business more. We are about to start an addition to our house in late summer and am sad about this experience due to not wanting to shop here anymore.

They dropped off the rod iron at my house and I had it re-installed. They refused to pay for the install (which I think is really crappy but typical Lowe's); I just wanted my dogs safe. This rod iron only lasted a hair over a year, and rotted much worse than the original rod iron. Between Lowe's and the company they bought the rod iron from, they were going to replace it and pay for the install. I then ended up working with a Hispanic man calling himself Richard at the Lowe's in Tempe, AZ on Baseline Rd. He and I did not get along (and by the way, he called me before our big blow-up and said that he found the paperwork on all of this.) After our blow-up, he told me to basically kiss his a-- that he had now decided not to help me at all, and that I am on my own, and hung up on me. I told him in our many conversations that I am treating for breast cancer, cannot afford to replace and pay for all of this myself, etc, and he did not seem to care.

I got so mad at him (and please understand I was very sick from chemo and he knew that) that I said to him I bet if I was Mexican, he would have had all of it re-installed by now. He agreed with me and said I was correct, that if I were Mexican, he would have taken care of me long ago. I don't know what all he told the higher ups, but he lied to them and said that he never found any of my paperwork from the previous purchase and delivery, told them that I threatened him, which I did not, and denied the entire Mexican conversation. What a jerk, but I believe this is just the kind of people Lowe's hires. I am still very sick, have high cancer bills, and cannot afford to pay for the replacement and installation of new panels and still worry everyday I may not have my dogs any longer. I hate Lowe's for what they have done to me and think they should own up to this.

The general contractor has complained about how overworked and busy they are as a reason for not showing up. Like that's my problem. They shouldn't have taken this job if they can't do it. There is no end in sight to this and they aren't willing to give us what we paid for. I truly can't imagine a worse scenario. The pictures is the state of our kitchen now. We are living like hoarders with stuff all over our house while they don't work and don't care.

The granite countertop she recommended Tri State. I went there and placed my order. On Good Friday the rep from Tri State came and did the template for the granite countertop. On Monday I got a call from Tri State on a measurement issue. I told them to contact the rep. On Thursday my son called Tri State to inquire when the install would occur. We were told to call Lowe's and have the measurement issue resolved. We called Lowe's. It cost me an additional $180.00 for a slight overhang. I paid over $4000.00 for the granite. Now to be charged this additional amount is an insult. Not only is this unethical unacceptable business practice. I would highly recommended that no one should purchase kitchen cabinets from Lowe's or go to Tri State for granite countertops.

They gouge people by luring them into these 'no interest schemes', deliberately don't send the electronic bill, then pop on these outrageous interest charges. Needless to say, I paid the balance and will never do business with them again. Home Depot is the exact opposite. I get those bills every month online and pay accordingly. I will never return to Lowe's. They are opening 2 Orchards in my small town (stupid), and I will make an effort to tell friends what happened to me.

Then there was Abraham who walked up to us and asked if we were finding everything we need. What a pleasant surprise after what happened before he came up to us. He looked professional, he was knowledgeable and accommodating. There are many who need jobs but if they can't learn and actually do their job, really they should not be working at Lowe's. Model your employees after Abraham and you will always get great reviews. We came in 04/16/17. I don't have my receipt available. Thank you.

Well here we are again on Monday the 17th and once again the same excuse something happened with scheduling system and A&E didn't have me in on the calendar for today. So yup I call AGAIN and, "Oh we are so sorry about this but the earliest someone can come out is April the 27th." Well what kind of ** is this. Can't get anyone out to service my dryer that I paid to have this "Extended Warranty" and it doesn't work. Very frustrated because my dryer isn't working, a whole day missed from work and still no solution. I now have to wait another week and a half and who knows if they will even show up. Oh and yes this next time is with a different company and now it's between 9 am-5 pm another day without pay. WORST SERVICE EVER.

I was also told that the reason the mower stopped working was because I wasn't using an additive to the gasoline and that I needed to buy this additive to use for the new mower. I bought the additive, mixed the proper amount with the gas and mowed the grass. Everything worked great, so I thought. The second time I went to cut the grass with the new mower, it would no longer start! I tried everything I could and double checked the gas, spark plug, oil, etc. I couldn't figure out the problem. I brought the mower to Lowe's to tell them what happened and the only solution they could come up with was that I pay to have it repaired...

I told them a second time that the mower is new, the first one stopped working for the same reason and that I was told to use an additive. I had done everything the right way and it seemed to be a defective design in the product because it is not working. They said that the only thing they could do is have it sent off and I pay for the repair. The lawn mower is brand new, it shouldn't need a repair let alone me pay for it! I ended up speaking to the manager, Brain, and he less than helpful and rude in his tone. I wasn't there for anything other than help and they took it as I was just trying to get something for free when in reality I just wanted a working mower that I already paid for, not free.

They were no help and I was not about to pay for a repair on a new mower when that with shipping would cost close to a new mower. As I walking out of the door, a very nice gentleman came up to me, who was an employee there, and told me that if I decide to buy a new mower or get it fixed that I should buy the gas there at Lowe's because it doesn't have Ethanol and those mowers can't use Ethanol or they will break. Why the hell is this the first time I'm hearing this after two lawn mowers break!!! This guy wasn't even the manager, he was just looking out for me and doing his job by informing a customer about a very important piece of information when buying that mower. If I had known that from the beginning, I wouldn't have bought that mower.

The manager, the customer service reps, and the person who originally helped me for my first purchase did not know about the Ethanol situation and did not know to tell people to buy the gas from Lowe's which doesn't have Ethanol! I went back and read the manual and nothing in it says anything about Ethanol! I am so angry with Lowe's and with their customer service, I will not be going back and will tell all my friends and family about my experience. Home Depot, here we come!

When Shionda finally began to assist me she answered the phone 10 times and started slamming it down out of frustration. She was then unable to complete the return by herself and needed a manager to assist. There are many more stories like this, like not getting return phone calls when you are trying to order flooring for bathroom. Don't try to order online and do a store pickup. The item is never ready and you have to wait longer than if you had walked in. I have to ask what their process and procedures are for hiring and training good employees? The management at this store is clearly inept which carries over to the management of the day to day operations. Even though Home Depot is 2 miles further away I can count on great, friendly and helpful staff. Coming your way today Home Depot.

The replacement unit was ordered, and it arrived April 12th. My husband and I went to pick it up and brought it home. On April 14th, another installer, George, arrived. Upon his inspection, he told me that Myron's inspection was faulty. Two of the cabinets should have the dimensions of 24X30, but instead were 30X24. THIS IS BY FAR THE WORST EXPERIENCE EVER!!! It is clear that my home will not be ready to host anything in 3 days. Something that was supposed to take no more than 2 weeks is taking a month, and it still won't be finished because Lowe's is incompetent. I cannot believe that I have spent over $2,500 of my hard earned money for nothing more than a headache and a bunch of excuses and ridiculousness. I will never again count on Lowe's for anything.

I was livid and call Lowe's Warranty again and spoke to another supervisor that promised to send another tech out but it will have to be 4/14/2017. Today the same tech shows up at my door with his iPhone and screwdriver and I politely advised him "you service is not needed and I will contact Lowe's Warranty again." Lowe's warranty does not honor their warranty on appliances. The tech that showed up at my door should not be in the fixing business. Lowe's warranty will not do anything to replace or fix my 2 year old refrigerator purchased from them. I will never buy from Lowe's ever. This is a horrible company and their warranty program needs to be revisited and scrapped. Customers are 1st.

When I went to receive my product, it was not ready. I waited 1 hour for them to locate the product, and it was not set up properly and 1 part was missing. They said they'd locate it another store the next day. 3 days later, they called and said the part was ready to pick up. When I went to pick it up, it took an hour to locate it. I could go on and on with details, but I think you get the point. I have never been treated as poorly and disrespectful by a store manager as this one at Lowe's in Keller. Needless to say, I will NEVER shop at Lowe's again!

When we first arrived we looked at a Husqvarna that had been returned twice for repairs, which they found a sucker to buy for 1,400.00. When asked about it they lied and told us it was 1,500.00, I saw and heard the transaction with the person who bought it. I could go on, and on but I prefer to give them a chance until tomorrow, after that you can see the rest of my story on FACEBOOK LIVE. I will give the proper link tomorrow if not resolved, and everyday after that, I will make sure consumers are aware of the poor service Lowe's provides. I will also do every social media that can be found to man all the way down to BEARSHARE, that way even the younger generation will know not to shop at Lowe's.

Updated on 04/18/2017: A new mower was brought out and it too is not working properly. Have talked with 3 managers at Elizabeth City NC store who were supposed to have someone come out and fix it and we are still waiting. This is extremely aggravating under normal circumstances but my husband is a disabled veteran which leaves us to the mercy of this horrible customer service. Hopefully this will be resolved SOON!!!

I have made calls to Lowe's corporate headquarters in Wilkesboro and Charlotte without any success in getting the dishwasher replaced. I get repetitive evasive answers and continuous referrals to other store representatives without any resolution to the issue. The only direct answer is "we will send someone out to check on the appliance" that has been done twice and was told it cannot be repaired and this is a new dishwasher. To date I have talked to Production Managers, Service Specialist, various other employees from different stores in the last 5 weeks without any resolution. This treatment associated with the demeanor of the floor employees of the Fayetteville Lowe's leads to the conclusion that you want to shop anywhere but at the Lowe's Store on North Ramsey, Fayetteville, NC.

The electrician cheaped out on the electrical. He tied the under-cabinet lighting into a 15 amp circuit - should have been a 20. Also, he tied the stove and dishwasher together into a 15 amp circuit. Should have been 2 separate lines on a 20 amp circuit. Part of the Lowes deal is the "coordinator" that will contact you about 2 times a week to check in with you with any updates and answer questions. I didn't hear from her for 3 weeks, she never returned phone calls. If she did it was days later. I also had to make phone calls to coordinate with the Lowes store on deliveries, etc. It was just faster. I believe, technically, I'm still waiting for a couple of phone calls. I would give 2.5 / 10 stars. Love my cabinets and new kitchen but was not thrilled with all other extra "stuff" that I had to deal with.

I researched that installers company through Better Business Bureau and they had an "F" rating for hiring unlicensed employees. Lowe's said I could tear up flooring and return it for refund. I told them to come tear it up, bc I initially had it ready for laminate install. Would not recommend Lowe's for flooring install. I looked up Allen Roth warranty and it doesn't say anything about needing seams.

This practice should be illegal! I am not letting this go, I am going to run this up the flagpole to the highest level. They are holding back money from customer returns to earn interest from banks. Just a few days = thousands of dollars interest. This is no accident, or "banking logistics" - this is EXTORTION! When we pay = immediate deduction. When we return = up to 15 days! NOT! People... DO NOT SHOP AT LOWE'S & REPORT THEM BBB FOR THESE PRACTICES! SHAME ON YOU LOWE'S!!!

I was offered I can make any change in the selection within 3 days. I went there twice in 24 hours and 5 times in the given 3 days to make a color change, nobody there to help me. Finally I got the one person who thinks who knows about all this, asked me to wait and come again the next day. It was only 6 in the evening, they were open till 9. I said I will wait and want it to be done the same day. He said he will get the manager and left. Yes. He just left leaving me waiting there. I waited there for 30 minutes and nobody showed up. He just left the store. I went and asked for manager, 3 guys came who had some manager tag, and nobody bothered to help. Finally after an hour wait, I got some manager, who helped me to change the order.

More than 3 weeks called their customer care number for an update on the blinds. After a horrible automated answering machine, if you are lucky enough to get the call connected. Talked to somebody who said they got the blinds at store, and they forwarded to install department. After another set of automated answering machine and wait, the customer care agent said, nope, the blinds are not there. Another 10 min struggle, they confirmed the blinds are arrived, somebody from the install will contact us within 2 days. Nobody called us. We called Lowe's again. They asked us to contact install guys and gave their number. Called the install team, they said, they don't have any information on it. Also although I paid for the installation, the install guys are asking more money because I shipped to Lowe's.

I did not know anything about it, the so called blinds expert in Lowe's did it and he said that's how it works. I haven't got the refund on the overcharge they promised and now I have to pick it from store and get it installed. Hopefully this will be done once I pick it and I never has to go there. Just to get the blinds, I had to go 7-8 times in Lowe's and numerous calls. If you ever need any blinds, if Lowe's is the last option, do it yourself or forget about it, don't go there. Save yourself from the frustration.

I'm blaming management for the lack of folks available to serve customers. LOWE'S cannot deny that they are making a killing off of those who need their services after the flood. NO EXCUSES! Do what you've promised to do! No wonder LOWE'S already has one star. (Also, my materials have been purchased and paid for. I will need only a few additional items.) "Soon to be former LOWE'S credit card user." SHAME ON YOU!

Updated on 4/20/2017: I ordered flooring, charged it to my Lowe's account and paid off the bill, months ago. Confirmed its availability in person in March 18th. I went to arrange the pickup of 18 boxes of Shaw laminate flooring, 37 17"x17" pieces of tile and a toilet. I arrived in the store at 6:15 p.m. The clerk searched for the flooring until 8:20 p.m. The only items available were the 37 pieces of tile. And, the flooring was no longer available to purchase, even though I would not have reordered anything from Lowe's.

Reminder: I had previously taken off work on 3/21/2017 to meet the installer and paid a fee of $35.00 to have him come out and measure. That fee wasn't refunded! Also, while I was waiting, a gentleman got refunded for a refrigerator that he had paid for and it wasn't found and a woman got refunded for 11 boxes of flooring that couldn't be found. I'm waiting on a refund check... I will update on that process soon.

The inability for this store to order the right baseboards, deliver the product on a date and time you request, be respectful, or have integrity is severely missing. I waited 4 months to get the flooring installed. The manager William promises he will replace the floor at no cost to me and will compensate me for my time never happened. I have a floor that is already falling apart and no choice but to consider legal action because I can't even get this manager on the phone. I would not recommend Lowe's for any install.

Sept. 8, 2015 the new LG front load washer and dryer were delivered and removed from boxes. Delivery men placed them inside a recessed area of our house designated for them. They would not connect the dryer exhaust hose because they are required to connect with all new hardware/accessories and because our exhaust hose ran under the house they advised they are not allowed to crawl under houses.

When they placed the washer where it was supposed to go, it stuck out too far to be able to open the door due to part of wall and door frame. They suggested having my husband cut door frame so I could open the door to washer. I disagreed and told them to take the appliances back. I could tell they were angry at that request by the way they disconnected the water hoses. I feel retaliation ensued.

Sept. 9, 2015 I returned to Lowe's "biting the bullet" again to get credit for return and make another purchase for a top load washer. Observing how our house is set up, delivery men knew the appliances were to be installed in an area not easily monitored. We are in a small tri-level and the appliance hook-up is on the bottom/basement floor.

Sept. 10, 2015 a washer and dryer were carried in side-by-side by delivery men on what appeared to be two poles or 4 X 4's and I noticed they didn't quite match. The dryer door appeared to have been rubbing up against something (like it had been in storage somewhere?) and the washer appeared to have been "tagged" for a problem. When I questioned about why it was tagged I was told it was "marked" for me. I'm small and could vividly recall their annoyance at the previous delivery so I was intimidated to express any opposition.

Washer and dryer were placed in recessed area, only connected the water lines and men could not get out of here fast enough after hurriedly requesting I sign a paper. I'm "biting the bullet" again, feeling uncomfortable trying to read what I was asked to sign. I was told it was just to acknowledge delivery. Once signed, they were in a hurry to leave but I asked to make a copy and ran it through our fax machine because I wanted a copy of whatever I signed.

Washer was wobbly and not balanced. Called Lowe's right away and was informed it had been balanced at the store. I said our floor level must not be the same. I was then told to call the manufacturer. I explained I had purchased a five-year extended warranty that I had been advised Lowe's honored. I was then informed during the first year it was still under the manufacturer’s warranty.

The literature I was given declares the LG warranty is not valid unless appliances properly installed. It further advises we will be charged for any repairs. The dryer was not connected for reasons above and the washer had not been balanced so I was afraid use it. Since my husband had to balance washer and connected the dryer to exhaust hose I felt between a rock and a hard place. Reading through the owner's manual for the dryer there is an installation test required to confirm adequate ventilation. That had not been done due to the refusal of venting the dryer so my husband did that too.

I need to do laundry every day and I had been unable to do laundry for several days. The first time I used the washer I had a question about the way the water filled the machine so I called LG to see if it was normal. The woman I spoke with asked for the serial/model no. I couldn't understand why she needed that to tell me if the discharge was normal or not. After I gave the no(s). to her she then asked if the machine had been delivered in a box. That put up red flags because neither appliance had been delivered in a box.

It should be noted that when I received my first Lowe's charge bill the balance due was not the same amount as the ticket I signed or what was on the sales receipt. I called and was told to bring in my receipts. I went to Lowe's "biting the bullet" again with my proofs of purchase to have them make corrections. After an extended discussion and researching they finally determined I had not been given credit for the first five-year warranty purchased with the first pair of appliances. I was given $199.08 cr. which was still short $1.67. After much arguing I was given the additional $1.67. That had not been a good day for me.

I made several attempts to monitor the washer but due to my medical difficulties I was unable to constantly watch it as I noticed the water and electric bills increasing. I couldn't understand why it took so long to do loads. I finally attempted to synchronize the kitchen timer on the stove with the timer on the washer downstairs because I noticed the timing kept changing anywhere from one minute to several but this could occur more than just one time on any load. I could walk away when it had nine minutes left to finish spinning to check the stove timer, return to the washer and it had jumped up to twenty-two minutes.

Sometimes the washer would fill up all the way attempting to balance loads. When I could "bite the bullet" and watch it, sometimes it frequently stopped and started, adding water but never agitating then just draining and the tub would seem to "adjust" trying to balance. Sometimes the clothes never rinsed. When the washer stopped because of being out of balance (indicated by "UE") the instructions are to manually redistribute the load. Sometimes when that happened and I pushed to restart, it resumed but other times it would "end" without finishing the load so I had to start over.

I have to dry everything on "low" because the dryer gets too hot. Even though I kept calling Lowe's about suspected refurbished units I was repeatedly told to call the manufacturer for service. The fluctuations in the utility bills did not reflect substantial savings as indicated by the "energy saving" appliances, but I felt like I had no choice. Frustrations got worse after I received our Aug. 2016 water and electric bills that were just too much and beyond normal but there was still nothing I could do because of health problems. On or about March 13th & 17th I made attempts to sit by the machine trying to monitor. My husband was not happy about that and expressed the way he felt. That wasn't pleasant for me.

I am retired on SS. Our latest water bill is $179.38 and our electric "current charges" have increased over $100.00 plus more each month. When our usage was over $300.00 in January and our budget amount went up, I felt pressured into trying to monitor the washer closer but it is too hard for me to constantly monitor what the washer is doing. This has made grocery shopping very difficult. I am in pain because it is difficult to sit here and I am bleeding. 20/20 hindsight for over the past year seems to confirm that Lowe's sold me used, defective, and/or refurbished appliances that had been discontinued. It certainly appears they didn't want to take the loss.

This has not been easy for me because I made pains to get the charge paid off within the "no interest" time frame. Trying to piecemeal write this is bringing tears to my eyes and I hurt as I sit here. I feel this is a direct result of the defective appliances Lowe's sold me as new. I tried to be up front and very honest with Lowe's about my GI tract problems and feel they took advantage of a feeble elderly person. I cannot do without a washer & dryer and cannot afford to go through this again. I am stuck with increasing utility bills and don't know what to do anymore.

The manager on duty recommended I just go pick up the cord from the store and plug it up myself. So I drove 30 minutes across town and I did. When I got home to plug it up sparks flew EVERYWHERE. My brand new washer has a very bad burn spot on it and my wall is also burnt. So after ten minutes of trying to get a hold of someone at the store, I was placed on hold in which the call was dropped. Another 20 minutes later the manager said to expect a call tomorrow to get things straightened out. Waiting almost a month for and incident like this to happen is NOT WORTH IT!!! I will not be waiting for a call, I am going straight up there after work to try and resolve this. I am not a happy customer and I will not return to Lowe's after this.

My new issue purchased a washer and dryer on 3-12-17 was delivered 3-18-17 at my request. The dryer stopped working today 3-26-17. I called the store, they couldn't even find a record of purchase. I decided to drive the 2 minutes it takes to get to Lowes, remember that later in the reading. They ask me when do I want the new one, I said "today". They have signs stating same day delivery if in stock. Said they couldn't do it. I said "tomorrow, has to be after 4:30". "Oh we can't guarantee that request. We can request it, but not guaranteed". I have 3 busy days coming up, tue, wed, thurs. Spoke to mgr he says he can't guarantee the time of delivery. Never was I offered any type of compensation for my inconvenience. I have wet clothes sitting here. They could at least offer a store gift card or something. Oh yeah the first complaint about bathroom floor, I called to make a formal complaint, said someone would call me within 24 hrs. NOT.

We called the store on 3/19/2017 and were told that the person who put it into the computer scheduled the delivery for April 1st!!! We assured the person we were speaking to that we would have never agreed to that date and that we were promised a 3/18 delivery when the tile was purchased. They offered to send what they had in stock and then send more later. That would have meant receiving tile in 2 separate dye lots which would have been problematic. We went to the store after this conversation to speak with someone in flooring. The person there was a bit clueless on how to handle this situation but promised he would find answers and call us back.

After 4 hours of not hearing from him, we called him back. He told us that the tile would not arrive at the store until Tuesday and ASSURED us that it would be out FIRST THING Wednesday morning and would arrive at our home well before noon. This was a setback, but we are pretty understanding people and said that this would be fine. We called 3/21 to confirm and were ASSURED that it was still scheduled to be at our home today before noon on 3/22. At 2 pm on 3/22 we still had no tile. Our flooring person couldn't start and sent his crew to other jobs because of this. We are stuck in a hotel even longer now because of this.

We called the store and spoke to a manager who offered no solutions and said that he would call us back in an hour. The delivery driver called while we were speaking to the manager (at around 1:20 pm) and said that he wouldn't be to our house for at least another 2 hours because he had to go to another store to pick up additional grout. They had known for DAYS at this point that this needed to be to us first thing in the morning and they didn't plan ahead to make sure that everything was ready to go!!! I am so frustrated with this whole situation that I am at the point where I just want to return EVERYTHING and purchase from another company on sheer principle - I can't do that though because my family needs to get back into our home as soon as possible.

I was contacted at approx 4 pm on 3/22 by the "assistant store manager". Our conversation was less than satisfactory and left me feeling worse about the situation than before I talked to him. He informed me that he "cannot change the past" and that I should have contacted him before this because he can't solve a problem when it's come to an end. He said that Lowe's works with thousands of customers and millions of dollars and that things are going to happen and occasionally people are going to drop the ball.

This made me feel like he was saying Lowe's is too big to care about our puny little problem. He got very defensive when I told him I felt like he was making excuses. He told me that next time we should ask to speak to a manager - we DID ask to speak to a manager and were put through to the delivery manager multiple times but never escalated to a store manager. I feel like if a store is run properly, I shouldn't have to go directly to a manager anyway- the associates should be trained to do their jobs so that things like this don't happen. When things like this DO happen the manager should take responsibility and not talk to a customer like they're overreacting or that they're the ONLY person to ever experience this type of problem.

When he told me that it was normal for people to occasionally "drop the ball", I agreed and asked if it were typical for every employee involved in a purchase like this to "drop the ball" and he responded very condescendingly with "no ma'am, it's not typical at all, just in YOUR situation". He then tried to placate me with a $100 credit. He said "would $100 make you happy?" I told him that no, I will never be happy with the situation, and $100 certainly doesn't change the fact that we were given terrible customer service and no one seems to care. He said that he cares and insisted on the $100 credit.

If it were not for the fact that I want to get back into my home as soon as possible, I would let Lowe's come pick up everything they delivered and return it to the store. I am disgusted with the "customer service" that we have received. I have canceled my Lowe's credit card and will NEVER shop in one of their stores again. I am also reporting this incident and the way that it was handled everywhere that I can so that other consumers will think twice before purchasing their goods from Lowe's.

After I paid in full I was supposed to get a call the next day. It took me 2 weeks to get in contact. Then he told me stuff, “We can’t get to you for a month at least.” Then the contractor was a third party that never called me just showed up the day the sales guy picked. So these guys come a little late block my road, cursing, yelling. I asked if they could let my neighbors get by and I would move my car. The owner of the fence company said me it now and this it was I hate ** people. Jeff’s Fencing. So they were loud, rude, took many breaks and were complaining the rains coming. We most likely can’t finish while taking so many breaks, so they worked a total of maybe 2 hrs.

There are so many things they did that day. Here are a few. They installed my fence gates so far off my house, installed it with huge gaps, had no survey installed in not on my property line 9 inches short. Latches weren’t working, the fence had to be repaired several times because the gates were falling down and post sinking. They left so much debris and my son 2 years old was playing with all the glass they dug up and left behind. So I contact corporate. They blew me off for some time then after 40 or so calls I go them to make the gates better. They told me I had no choice but for the same yahoos to come out.

They came and weeks later the latches weren’t working again and the fence gates were not opening because they never reinforced the post or made them level. Now after 60 -70 phone calls and emails they finally get a few other guys to come out and they did a OK job could’ve been a little better. They also left huge gaps on the gates. I went through almost 100 emails and was overcharged compared to other estimates I had before I hired Lowe’s thinking they would be the best. I was wrong.

The people at the Lowe’s store were rude also. They gave me 600 off a fence and made me sign a waiver but then the fence needed work right after so they tried to say, “Hey you signed off on the fence,” I really hate this company. I want more money off because it took 6 months, 70 phone calls and a hundred emails. My time and was overcharged to begin with. I have received no officially apology. Lowe’s needs to realize I paid for a product and signed a contract that wasn’t done in a timely fashion. I owe thousand on a install that has cost me my time and treated like crap. I want more money back. DON’T USE LOWE’S. Google the issues people have had. They are no good. They hire 3rd party unskilled people.

We met our contractor Steve who was very thorough. When the supplies were to delivered he checked them over for any flaws. The tub surround was replaced. We were told it would take 5 days and it did. The workmen were courteous and cleaned up every night. We did our own painting and they started on Tues so we would have the weekend to complete the job. The bathroom looks beautiful. Just what we wanted. We would highly recommend using Lowe's. The location of the store is Hatfield, PA. A truly good experience.

The sheriff's department got together with Washington County Sheriff's office and questioned the parties involved. Of course they all three denied any wrongdoing. We was reimbursed $2500 by our homeowner's insurance, leaving us with a loss of approximately $1100, not to mention the agony of not getting my rings back. We contacted Lowe's of Marietta and spoke with Brandon, Store Manager. Brandon was sorry this had happened and would check to see how to handle the issue. We got the phone number for Lowe's corporate office and called them to see if they would do to rectify the situation. In fact I contacted the corporate office on several occasions, was told they would look into the situation and someone would contact me in a few days. So I waited a week with no response.

After contacting them three times I was told that my local Sheriff's office who was handling the investigation would need to contact them, they could not discuss the issue with me. To make a long story short, I still have not received any compensation from Lowe's in Marietta, Ohio, only an "I'm sorry this happened to you" from the Store Manager Brandon. I wish I could get my rings back. I have even went to local pawn shops in that area to look for them with no luck.

Lowe's is not taking any responsibility for their contractors stealing from my home. I have not heard anything from them and I don't really expect to. This incident has haunted me many sleepless nights and I want others to beware of the issue. Do not let Vincent ** into your home to install flooring or anything for that matter and if you let a Lowe's contractor into your home take a picture of them and their vehicle license, get all their names and watch them like a hawk. No one can be trusted. I live in a small rural area and treat people as a guest in my home. I even baked them cookies while they was there to snack on. I have not purchased one thing from Lowe's this year and will not be doing so in the future. I spent around $5000 at Lowe's last year but they will not get anymore of my business when they treat me like they have. This incident has left me with little faith in our society today and even less faith in honest businesses.

I checked with the store and arranged for installation and when the installer went to pick it up it had arrived damaged. Lowe's tried coercing me into accepting a damaged appliance and I stated that I would wait for an undamaged item. The assistant manager said he would be unable to obtain the item we ordered but he could get an upgrade by March 9, 2017.

On March 11, 2017 I went to the store to see if it had arrived and was told that it would not be available until April 7, 2017. On March 13, 2017 I contacted the main Lowe's Customer Service number and was informed by the technician that it is back-ordered and we may possible see it in April. I replied that I was upset that I paid them the money for it in November and I still do not have the item. Very unsatisfactory on Lowe's and LG's part. Will not order from them again.

I needed to finish so I got the second rail and the rest of the parts that I came for. Of course the bins/boxes were not stocked like the Lowe's website said so I searched on the upper shelves and found a box of the gate fork latches I needed and manage to get it off the shelf with a gate drop cane. There was no one out in the garden center to ask for help. They were getting ready to close at 9 p.m.

I wish stores would be in full operation the hours they are open and if they need to close earlier to get the closing work done so be it. But to have a store not fully operating, and in Lowe's case, making it so customers are stranded with no help along with making it hard to get to the front of the store with long items through the maze of lawnmowers they bring in is ridiculous.

I went to check out and stopped at the service desk to report the rail hitting me in the head and left my name and number in case I needed to see a doctor. I have a fear of doctors due to past abuse by them including misdiagnosis so I avoid them like the plague. But after thinking about what happened I decided to call Lowe's Customer Service and ask them if they could install something at the top of the rail slot to prevent a falling rail from hitting someone else and could they please relay my message to Lowe's Corporate Offices.

Within a few hours I got a call from an UNKNOWN CALLER which was blocked by my call blocking phone, they called again immediately so I answered it suspecting it was Lowe's and not the usual scammer and I was correct. Why in the world would a corporation make a callback about a customer injury from a phone that says UNKNOWN CALLER? The landline telephone spam/caller ID situation in this country is an infuriating caustic mess. Costco and BJ's had CRF Frozen Foods, that sold them possible listeria tainted organic frozen vegetables, call customers with the product recall alert with no identifying caller ID.

I called CenturylInk to see if they knew why and of course I would have to snail mail corporate with a caller ID complaint. I Googled the situation and found info about the lack of updating at the caller ID databases the phone companies use. According to that information if Lowe's does not have their local office number caller ID info blocked then they have not updated their caller ID info with the Telephone Companies and their database providers.

Anyway, the caller was a woman, who sounded irritated, from the Cape Coral Lowe's wanting to know what she could do for me. I first let her know the caller ID said Unknown Caller and then I told her I had told the person at the call center for Lowe's Customer Service what I had wanted and repeated that it was for Lowe's to implement a safety feature, be it a PVC pipe, rope, chain, piece of wood, whatever the material, near the top of the rail slot so that no one else was hit in the head by a falling rail. I mentioned I had seen that implemented at another store for tall things that could fall on customers.

She said there was a wire at the top of the slot and I told her it was not up when I was there, I had looked and did not see anything preventing the pole from falling and if there was something I could not see, well it did not work. She said she would make sure that the issue was taken care of in her store. Something more visible than a "wire" might help employees notice it needs to be put back into position if it needs to be removed during loading.

It is really too bad society sees fit to allow the corporate conglomerates to continue to consistently operate at declining levels of performance, intellect and integrity while the costs we pay for these goods and services are on a steady increase, and in the meantime they have put so many of the smaller businesses, of which a fair amount use to provide customized service, out of business. Great world we live but hey everyone is suppose to be happy.

The point of this review is to let all of you Lowe's shoppers know how they treat their customers, be very careful when buying any items from these thieves - would hate for you to get robbed just like I DID... Worst store ever, will not even buy a bolt from these crooks... This was at the south tampa lowe's on dale mabry in tampa fl.

I have my entire loft filled with boxes of tile, plumbing fixtures, shower door, cement, grout--now for nearly a month--the living room has the shower bench and more supplies, and the bedroom is full with stuff from the bath (laundry hamper, chest of drawers, toilet, etc). It has become clear to me that since they have already been paid in full, they are much more focused on new business rather than taking care of old. They promise everything but do nothing. I definitely would not deal with them.

I would not recommend Lowe's Home Improvement for Flooring. Their Customer Services People are rude and will lie to you. The contractors are mostly Jacklegs, I have had to spend more money buying large rugs to hide the mess. After 3 months of making 2 house payments, 2 power bills, 2 water bills and 2 insurances, I had no choice but to move into my house before the work can be redone by real floor people. DO NOT USE LOWE'S, they are nothing more than thieves.

So we purchase cheap Lowes carpet to install in my mother-in-law's finished basement. 600 square feet, easy job.

The installers show up and I'm there to supervise. I take a vacation day off from work. Two guys, two separate trucks. I see padding, but no carpet. Hmm. So they rip out about 2/3rds of the old carpet and move furniture to the one remaining carpet side. They come upstairs and tell me they're going to pick up the carpet. Uhhhh ok...that's a half hour round trip wasted when you should have picked it up already, but whatever. An hour goes by and they're not back...uh oh. Two hours go by and they show up. Guess what? 'Uhhhhh the store messed up and they don't have your carpet in stock. They'll give you a call.' Ok genius....you had 3 materials to pick up and you only got two. Do you tear a roof off and then realize you don't have shingles? So after turning 9 shades of ticked off for an hour and a half, I spring into action. I go over to Modern Flooring America and make arrangements with them. They show me the carpet is in stock...awesome. So I go back to Lowes and go back to the flooring area. "Welcome to Lowes can I help you'. 'Yeah you can, because I'm pissed off'. I had their attention at that point. They try the pissed off customer BS of can we give you money back, blah blah blah. I told them, I want my money back in full...because if the job is this screwed up to begin with, I hate to see what the final install looks like. They give me a full refund in cash at the service counter.

5. Absolutely no contact from the store until I walked in 4 hours later.

The only saving grace is they left the pad in place. Not only did they do more damage than simply not doing anything at all...they simply didn't care.

We had another bad carpet install from Home Depot last year so I wasn't going back to them. At least the Home Depot guy had enough brain cells to bring ALL the material when he came.

The investment one makes in a family home, as we’re all aware, is significant. As a veteran who is deployed for the second time in three years supporting US National Policy in Afghanistan, my resources are limited. The single point I’ve taken pride in is my commitment to my family and the ability to provide them a safe, secure and functional home while my peers and I serve our nation in the ongoing Fight against Tyranny and Oppression, raging across Central Asia, the Middle East and Africa.

As a veteran and a current member of the fight, when selecting where to spend money, I look for companies that represent American Values. Lowe’s, where I have been shopping since I was a young man at my Grandfather’s side, seemingly embodied that Spirit. Much to my surprise, when problems arose, Lowe’s changed colors. I am confident that you are unaware of the manner in which Lowe’s has responded to my issues and that you will share in my disappointment when you do learn of this travesty.

My nightmarish ordeal began on 12 April 2015, when, after lengthy discussions with Lowe’s Store 740 in St. Petersburg, we entered into an agreement and contracted with Lowe’s for nearly $66,000.00 worth of renovations and upgrades. Understanding how the contracting process works, we fully expected subcontractors to Lowe’s to perform most, if not all of the agreed to works.

We fully expected that, given Lowe’s reputation and brand image, Lowe’s would use rigorous quality control and assurance measures to provide subcontractors that both meet your standards and address customer expectations. Sadly, your subcontractor has performed sub-standard work. Without going into the painstaking level of detail to delineate these concerns, your staff can review the attached evidentiary detail and arrive at their own determination. As well, Mr. Glenn ** from your Corporate Office in Mooresville has been engaged in our ongoing conversations and can provide incremental detail.

My initial efforts at resolution were conducted with your local store personnel in St. Petersburg. When they opted not to resolve our concerns, we moved forward with retaining an attorney and ultimately seeking arbitration, in accordance with clauses included in our initial contract with Lowe’s. Nearly two years from the outset of this ordeal, I am left with a substantially unusable house, with my savings depleted, with no ability to pursue other means of repair and with my family attempting to function in a home plagued by damage caused by Lowe’s.

In order to assure my families ability to sustain themselves on a good, but not great income; I have been forced to sever ties with my attorney and am now pleading with you, the CEO of a major, trusted American firm to intervene and assist. Rather than step up to doing the right thing, Lowe’s has resorted to obfuscation and deflection, punting the issue back and forth while I blow in the wind 8,000 miles away.

I ask you to please review the details of my nightmarish ordeal with Lowe’s and assist in providing resolution. I understand that Lowe’s has the resources and the ability to defer and delay action indefinitely, while my family continues to suffer through the aftereffects of our decision to trust your firm. Bear in mind that our annual income represents mere seconds or possibly a few short minutes of Lowe’s revenues.

My request is straightforward and simple, please help us, we put our trust and our life savings into the dream of having a beautiful home enabled by Lowe’s. We have, instead, experienced a two year nightmare that seems to have no end. Recall, Sir, hardworking, loyal and patriotic Americans like myself and my peers helped your firm grow from its roots in small town America to the retail powerhouse that Lowe’s has become today – please do not forget that those who made you great are the same individuals who help keep America great.

This what I got back!!! "I understand your frustrations, however the issue is that we simply do not agree that items you are asking to be replaced to be warranted as replacement. I understand you want perfection, but a lot of the items you are stating that are not to satisfaction are not defective, but simply not to your liking. That makes a difference where I sit. I am talking with my supervisor this week, and am hoping to make a last offer to you in hopes we can resolve this issue. Best, Glenn ** |Claims Examiner | Risk Management Department"

Mr. Niblock CEO, never responded!!! Don't ever just Lowes, they take your money and don't deliver!!!!

They don't return phone calls and don't look for the manager from Garden State to respond. You'll have to call corporate office to get any satisfaction. I have never been so disgusted with a company before. Well I told them to come back and pick up their stove. DON'T SHOP AT LOWE'S! I would rather shop at a thrift store or 42nd street bus station before ever going to one of their stores again.

Appliances were not delivered the next day. I called and was told that my delivery had been canceled because all the items were not available but that I would receive everything the next day. No delivery next day either. I called and the person I spoke with said she didn't understand why I was told what I was told because everything was on back-order until March 10th. She then tried to help but was unable to see other store's inventory on her system. She called stores for me and had a salesperson try to help but there were no appliances available for delivery before a date that wouldn't work for me. After all of this and an hour and 40 minutes on the phone, I received an email later that day saying everything was on back-order.

Obviously, Lowe's ordering system is not efficient or user-friendly. The employees at the Baybrook store had trouble using it and/or were not trained to use it. All in all, a miserable experience. Needless to say, I canceled the order. Went to Home Depot and appliances were delivered within three days. I won't shop at Lowe's again.

Local Lowe's manager offers $100 cash to replace those groceries. New loaner fridge delivered. Feb 13 called to get status update, told, "It would be another two weeks for part to arrive." Feb 24 called multiple times for update, no answer. Feb 27 called for update and told, "An additional TWO WEEKS would be needed for part to arrive and service to be scheduled." We are tired of being told that we have to wait any more to get our fridge fixed. We live in a small home and this loaner fridge takes up the entire area where our kitchen table sits. Our kitchen table has been temporarily placed in our very small living room and it has been tight quarters for an entire month. It is frustrating and a major inconvenience.

Our plan covers up to $300 in food storage but we lost far more than that seeing as how our fridge died right after a full grocery trip from Costco, add to that the days that we had to eat out because we couldn't prepare food from home and the fact that we have to continually purchase ice and bottled water because our own fridge is out of order and the loaner is not set up to dispense ice and water. This has been an expensive inconvenience for our family and I am disappointed in the lack of competence in the customer service of this experience. No one calls us to give us updates or follow up on promised dates. If we don't continue to call, this whole incident would go without follow up. We paid for this protection plan and we are not receiving what was promised to us, I am beyond disappointed with Lowe's Protection Plan!

I was charged to convert cooktop to gas and to vent out my ceiling and roof. I have a Bosch electric induction cooktop. There are a plethora of labor and materials we got charged for but were never done in this house, I have voice recordings, video, copies of just bold faced lies by Lowe's install employees. It's march one and my kitchen is not finished. I gave them an itemized list of contracts, materials and labor. A Lowe's supervisor came took pictures, looked at contracts and saw the myriad of work never done and never to be done. Totals are $6,000.00+.unless we agree to take 1,100.00$ as a settlement for the work not done, lowe's will not finish this job.

Garage is filled with materials delivered for this project in August. The contractors electrician actually took out the wrong existing light to be replaced with new lights. I have an ugly patch in my ceiling. Painting, trim, cabinets and granite countertop is over 1/4 inch too small. They patched in a small part of wood floors. Pic shows they are pink. Nail gun holes in floor. Spice cabinet next to sink. Numerous phone calls to move next to stove as planned. Installed wrong microwave correct one still in the garage chair rail not replaced. I have videos of the materials in the garage. Contracts showing what was not done and the amounts, and pictures of the missing cabinets that were to have been delivered in aug. 2016 and the drawings of cabinets installed in wrong place. There are many more issues.

The only reason we are this far into the installation (if I can call it that) is because I have been on the phone with and speaking to people myself. I went into Lowe's for them to be the contractor and I am the one that is pushing things along. I paid in Full on this and all I have to show is a torn apart kitchen and my frustration with Lowe's. I use to be a fan of Lowe's. I shopped at my store every weekend and this has really put a bad flavor in my mouth. I am being honest that I have started to shop at Home Depot for now on. I will be remodeling several other parts of my house in the near future and Lowe's will not get that Business... I also do side work for a local Restoration company and we will not be buying our materials and/or tools from Lowe's.

The issues are: Information that is supposed to be included in any Remodel Project Folder is not in the folder at all. THE CONTRACTORS ALL STATED THAT NO MATTER WHAT LOWE'S STORE THE CONTRACT THROUGH IS ALWAYS THE SAME. That means Brenda ** this issue will happen at the 1839 out of 1840 stores. Let me guess, you plan to actually contact each store one at a time and correct this issue. In effect LOWE'S makes a verbal contract and PROMISE that the Project Folder will contain detailed directions for EACH contractor to use.

EXAMPLE: Electrician - Move Thermostat as close to the door molding as possible. Separate the double switch box into two single boxes. One for the double switch, and the other for the GFI outlet as close to the door molding under the thermostat. Or move the GFI outlet to the wall 10 inches up from the backsplash of the sink to the right. Plumber: Move the left most sink input pipe 4 inches to the right. Bringing it next to the cold water input pipe under the sink. This will allow for the 84 inch tall cabinet to be installed. Cabinet Installer: Install 3 inch filler to the left of the 84 inch cabinet and install to left wall. ETC. for all contractors. The actual folder has: Move outlet. Install cabinet. Install cabinet. (Two cabinets.)

Several contractors got the wrong information and could only go off of their work orders. All the while the folder that Lowe's promised us to have all the same details WE the customer wanted done would 100% be in that folder. That is a breach in contract, or failure to provide what was promised. Brenda ** seems to be happy making up conversations and situations that just did not happen. When Brenda mentioned Jodi canceled what Brenda stated was a solution to our toilet issue. Management had told us that we could select another toilet at no additional cost.

However, as soon as I told Brenda we have the entire conversation recorded on the phone... She immediately without missing a beat claims that only Jodi was told in the store. Brenda ** here is a little secret - We both go to Lowe's when we go. So oddly enough, that in store conversation did not take place as you claim it did. Here is what was told us while we selected our products: If any of the products have any defects during warranty period Lowe's will replace that at no cost. This was BEFORE we started the project. OK so normal defect issues would be handled within WARRANTY only. At no time did we get any offer to replace our toilet at no cost. In fact as we have recorded - we are told we will pay for the install.

The issue with the toilet: A day after install it clogs. We try our plunger it is a round one not able to fit the keyhole in the new toilet. So we go to Lowe's and they have no idea what plunger to use. I buy a 3 foot toilet snake, that did not clear the clog. We are a little upset at the fact we cannot just unclog a stupid toilet. And, that Lowe's where we bought it was not able to help. Turns out all 1840 Lowe's stores would not know what proper plunger to use. As they do not sell them. So while at Lowe's the employee we talked to showed us an American Standard toilet called CLEAN. We decided we would be OK to pay the price difference between the one we have, and this new one. AT NO TIME DOES STORE MANAGEMENT OR ANYONE ELSE TALK TO US ABOUT THIS ISSUE Brenda **.

So when we arrive home Jodi calls the contractor number and speaks with Richard ** and he tells her they can install the different toilet, with us having to cover the install fee. No mention of the fee amount was mentioned... On recorded calls. In the same time frame: I contact KOHLER, and write a review on GOOGLE MAPS Lowe's and Korky plumbing repair contacts me several days later. They rush deliver us a BEEHIVE MAX Plunger by Korky... It works as promised, and so Jodi calls to cancel the toilet change now that we can clear clogs.

We like the original toilet we had first installed, the only issue was no means to clear a clog. Richard has no issue with us keeping the same toilet. Little details: The top of the Onyx shower surround was not sealed. Sliding door hardware was not put on for several weeks. Also: to have Brenda ** in effect called me a liar when I mentioned that we were told the project for our bathroom would take once started would take 7 to 10 BUSINESS DAYS. It seems that Brenda ** rather not provide the expected customer service, and try to do all she can to make LOWE'S look as good as possible, in case I do contact the Federal Trade Commission. Brenda ** trivializes the importance of what I am trying to share by not doing at least the bare minimum I ask to happen.

Share this with Lowe's CEO, top shareholders, and others that need to see it. Instead, I am told my issues are on file for them to look at whenever. Brenda ** We have decided to NOT use Lowe's for any future projects with your company. TODAY 2-27-2017 We are having our living room window, and patio door replaced and upgraded. I am sure you do not care in way or another, but it is NOT with Lowe's. I know Lowe's has over 800 million customers a year. So what I share is well within reality. 1 single customer for a project: $11,000. I know it's funny how small that seems compared to the near $60 billion annually make. Now let's open your eyes to what one customer can do. Lowe's has 1840 stores. Multiply $11,000 by 1840. That is one single customer at each store with an $11,000. How much in one day does this equal? $20,240,000 for one day.

Now, when you are as BIG as Lowe's thinks it is... I imagine some people working for Lowe's think it cannot fail. Let's take $20,240,000.00 and multiply by 364 that is how many days Lowe's is open in a year. You get: $7,367,360,000.00. That is one single customer at just a tiny $11,000 taking that money someplace else every day. This is what is going on and more, something that Lowe's with the help of Brenda ** of the executive offices is going to continue to miss out on. And this is ONLY one customer a day. And, Lowe's has over 800 million that shop, this must make the CEO and shareholders feel invincible.

I will not tolerate such horrid customer service from any company. And, when I take the time to help a company be able to fix issues system wide, and all it gets is someone dead set on covering up bad promises, and poor communication with HE SAID SHE SAID garbage is the last straw. I did ask that if Lowe's felt they wanted to make things a little better would be take 35% off of our project total cost. And, if they wanted to go the extra mile, they at their option could take off 50%. Personally, keep it Lowe's. It is apparent that they need it more than we do. With me being a crippled man, in a wheelchair with mental disabilities.

We understand delays, and we understand lack of knowledge. However, Product knowledge about what products do or work or support each other are things that come from the top down. Say Merchandising pays attention to the little details. Toilets will plug or clog. What do most people use to correct this problem? A plunger. What about ordering a cabinet that on the floor model has shelves, and when you get yours it has no shelves. Then it takes not just a few days, not even a month... Nearly two months since our project, and Brenda ** has the nerve to say our shelves will be here MARCH 6th, when we had been told by the contractors Feb 23 or sooner. Brenda has the nerve to claim that store management considers everything for our project in acceptable time.

I am so glad that Brenda ** can decide what is or is not acceptable time or not for us. And, this is hardly as big an issue. Brenda claims she told merchandising about the plunger company, and proper product. And, that she supposedly fixed the issue at my local store. What happens to all the 1839 other stores? She stated that bathroom remodel would not be done in 7 to 10 days with a complete tear out. The bathroom needed NO SUB-FLOOR repair or work. It is a tiny bathroom, one or barely two people could work in it at one time. I personally thank Brenda ** for convincing me, I will not use Lowe's again. I certify that this review is based on my own experience and is my genuine opinion of this business, and that I have no personal or business relationship with this organization. I understand that ConsumerAffairs has zero-tolerance policy on fake reviews.

Every time installer and rep was at my home, they would pull the manual out and read from it, well I can do that. Shows you they know nothing about the product they are selling at all. The remote is to go up to 26 feet of the head. Well it doesn't work up to 26 feet like it says. The units won't even turn on if you move the remote/thermostat 26 feet. The remote has to be within a few feet of the unit, which means once that room gets to the temperature, it shuts off, leaving the other rooms cold/hot depending on if you are running the heat/AC. They also give you a holder for the remote to hang on the wall, but we are told the remote needs to be pointed at the unit and within a few feet. When I asked the rep why they give you a holder, I was told it's storage for when it's not in use. Really. When running AC last summer, the one side of the house was very humid.

I called Lennox directly and was told the unit was undersized for the conditions. They said the installer didn't take into consideration the fact that, that side of the house gets hit by the sun from sunrise to sunset. When I told the installer what Lennox said, I was told they are wrong and they upsized the units. I have been patient for months, missing work for Lowe's and Lennox to come to our home to try and fix the issues, but got nowhere except the units are working the way they should because no one can figure out what's really going on. They have even replaced the boards in the units, because they said the TV'S are interfering with the frequency. Now they moved the sensors to the top of the units, which is an eye sore, and when asked to put the sensors back because I don't like that you can see them, was told it's in my best interest to keep them there.

Well that tells me there are issues with the unit because that's not where they belong, but I'm being told the units are working the way they should be. When contacting Lowe's with all information and emails I have, about units not working properly, they offer me $2000, what a slap in the face. Lowe's doesn't even back what they are selling.

I called BC stone today and was told by Lori that they are 2 weeks out. Being a parent of 2 young children that is unacceptable to me. I asked to speak to a supervisor. I was transferred to TRAVIS. He is the owner of the company and is the RUDEST person I have ever had to deal with. I introduced myself and started to explain my situation when he did nothing but interrupt me telling me he needs to talk. I asked that I would like his company to be at my home today or tomorrow with the countertop I spent thousands on dollars on. I said "I am subject to your $75.00 fee that I will be paying" and wanted him to work me in the schedule. He told me he already wasn't making enough money off of me being that it was purchased thru Lowes so he is already out money and even by me paying his $75.00 fee he will still not be making enough money off my transactions to cover the cost of sending his guys back out.

He told me that he did not appreciate me wasting his guys time by not following the instructions that Lowes should have explained to me and that it was not his fault LOWES did not explain the process in full. I now have have to wait 6 days for them to return with my countertops. This is 6 days with 2 little ones and NO working kitchen sink. I have worked in customer service for 20 years and have never EVER been talked to like that in my life. After telling Travis I will be contacting Lowes with my concerns he told me he has half a mind to tell me to wait 2 weeks for my countertops as like he is holding my countertops for ransom. I am VERY dissatisfied with the way I was treated by Travis. Being I am the customer it is not my fault the money he makes off of Lowes transaction is not enough money for him.

Finally yesterday, I remembered that I needed to get the smoke alarm replaced. I have 2 others in the house, but this one was between the kitchen and the living room. I was not completely unprotected, but I didn't 100% safe either. Could not find the receipt, but found the basic instructions and off to Lowe's I went. I was greeted by TWO customer service reps and they both grabbed the instruction booklet (at the same time I may add) and began to read to me the part about... "batteries are NOT part of the warranty". Wait a minute! I am not an idiot and know this as a general rule, however the battery INSIDE this item was not removable or replaceable. This is not the standard 9 volt smoke alarm. They continue to tell me... "it is not Lowe's policy to EXCHANGE or REFUND because of the battery failure inside the unit and according to the Instructions, the manufacturer will not replace it either."

I told them they better put a notice on the display for all these smoke alarms because they don't sell just the 9 volt older model - only electrical or these 10 year life units. They said they have not had any complaints or attempted returns. Continuing with... "we can't do anything for you today." The conversation got a little more heated, but I can tell you... there is NOTHING at Lowe's I wish to purchase anymore and will definitely tell everyone I know about the horrible service. In the meantime, I have to contact First Alert directly to see what they will do about this $30, 6 month old useless smoke alarm.

Then about three month later we decided to make an order on Lowe's website with a hope that maybe this time the customer service will do their job more professionally... But to our disappointment we were wrong... The windows were delivered to our house were WRONG again. This time I don't want to cancel our order but requesting a compensation for at least some losses: our time, our money we paid for rental truck to deliver windows and receiving our windows with the grids as soon as possible to finish our house projects. But so far the customer service are making unprofessional excuses and blaming Milgard company for all the problems instead of taking all the responsibility's and fix a problem to satisfied and help the customer in current situation... I hope Lowe's Customer Service will take my complaint to their attention and act to help us and improve their service to customers. Thank you.

The work started - first the cabinets which we have adjusted to but were disappointing at first because they are white, showed gaps and some had flaws. (They are not really customed made). These were replaced. And some changes were made because it did not "look right." The counter top we liked but made a change to have a partial (4") backsplash instead of going directly to the wall. The backsplash we chose to go with the countertop we replaced as well because it did not "look right".

The flooring we liked except that it was done poorly and many of the tiles were uneven - ridges. These were corrected for the most part. There is still some minor unevenness. We changed some of the unpicked parts such as the pieces that go in the doorways to connect the flooring with the carpet of the other rooms - an industrial looking piece of metal was changed for a wood piece which looks much more fitting than the cheap look that was initially done.

The painting job was also not the best, or even a finished look. We took care of some of the unfinished paint work that was left because we did not trust it to be done correctly anyway. The measurement of the cabinet above the stove which was also to fit the microwave/vent unit was completely off. The microwave was a pan size away from the stove. It looked ridiculous and it was argued about that it was close to the approved distance required. We were angry about this and it was all changed. We had to point out a lot of things in order to have it done to our liking otherwise it would probably have been left as done. The job started at the last week of May 2015 and was not complete or unusable until August 2015. (So much for 3-4 weeks).

The vanity cabinet was also the incorrect pick and we had to wait for this. The people that did the work - we believe that the main persons were OK (knew their stuff) but their sidekicks were not up to par. At the end the cost was around $30,000.00 plus total. Your team had come to inspect the final project - they knew and sensed that we were not that satisfied but had us sign off. What could we do? We were ready to get on with our life and knew that our dissatisfaction with the job (in particular - the painting and the unfinished look) was not going to be remedied by you.

It is now the beginning of 2017 (about 2 years). There is a small crack in one of the tiles of the floors which we had checked out by you but the consensus was something dropped on it. We have no recollection of such an event. The floor to us we feel has a slight unevenness (? subflooring) to it but to replace a tile (we have replacements) may make the floor look more like a botch job so we are leaving it alone. We hope it does not get any worse. The Delta faucet, the fixture to the sink, had started leaking after a year and was replaced by you. It started to leak again this past month. I called Lowe's Feb. 1, 2017 was told to call the installation team 877-505-4923. They were going to call someone to help us with this issue. I was told we should get a call in 24 hours. None came. Called again Feb. 3, 2017 - same deal - no response from any help.

I did manage to get a number for Delta (1-800-345-3358). Called them. They sent us a cartridge for free - we watched their video and managed to put the cartridge in and the faucet seems to be working again. Our complaints are the cost for a kitchen that does not look like a $25,000-$30,000.00 job. (Note again - this did not include any appliances.) Also not sure of the system - first you get a designer who is finished with you once it all starts going unless you have to order something, then a coordinator who you barely see and these people change around and you have to email because you can't get on the phone. And probably if you sign off which is required when the job is "finished" they are finished with you and you can no longer complain. A kitchen should last for a number of years without any problems. We are a senior age couple and not very hard on anything.

I wasn't rude to the guy from their delivery department when he called on Tuesday so am dumbfounded why they would do this. Looks like someone has a personal grudge against me. Well I canceled the order and got the charges reversed and went online and purchased the same washer from HomeDepot. There was another employee (supervisor?) there and I could tell from their actions and demeanor that this was done deliberately. I won't be doing any more business with Lowe's in Aransas Pass, Texas. Very disappointed, but I will not shop there anymore.

The subcontractor had subcontracted the job. The subcontractor, J. King Construction Company of Roseburg came out twice to repair the damages. Each time they try to repair the roof the interior and exterior damages get worse. The store salesman is very intimidating, threatening and self absorbed. The salesman and subcontractor are refusing to tear off the misapplied roofs and start anew. The store manager has not yet contacted me. Some of the charges were put on my Discover card. Discover has accounted the money to my account until this is settled. Buyer Beware of the Arbitration clause in your contracts with Lowe's. Do not expect this store to make amends for their wrongdoing.

I went to the Lowe's store in Elk Grove, California on Calvine Road and spoke with assistant store manager Shannon. Assistant store manager Shannon told me there is nothing they can do about the six foot long, one inch hole in my kitchen. I was highly upset! Assistant store manager Shannon was very disrespectful and highly unprofessional. As a loyal customer to Lowe's for years, I could not believe I was treated in such as unprofessional, disrespectful manner. Assistant store manager Shannon then told me that she would give me $50 and supplies to the fix six foot by myself! Seriously! After spending $4,000 of my hard-earned money as a retired army paratrooper, I could not believe what assistant store manager Shannon was telling me. I then walked out of Lowe's embarrassed and feeling highly disrespected, vowing never to shop at Lowe's again.

I received a call on January 17 advising me my carpet and pad had arrived. Later on that same day I received another call for the installation appointment. The soonest available day was January 23rd today so considering my work schedule and I work on the weekends that work perfect and I told the lady on the phone that would be great. The installation people called back on Friday to reconfirm my appointment to make sure I was still available which I was I appreciate the follow-up calls. I finally got my carpet laid today and your installers did a fantastic job. I am very satisfied and very happy and they were very friendly and professional. I'll be sure to use Lowe's carpet Professional installation again in the future.

The only thing I was a little disappointed in was the amount of time I had to wait all together for this job to be complete. I basically waited 3 weeks. The timing could have been a little faster. I also wish the flooring Associates could have advised me that it could have been that long as I could have prepared myself a little better but that's alright. Next time in the future when I need new carpet again I'll be better prepared. Again I am very satisfied with the service and the new carpet that was put down. It's very nice and once again I thank you very much.

Called customer service again, and the guy was not much help. He transferred me to his supervisor, Tina (a guy), which he was rude. Would talk over me and basically said they aren't honoring what the receipt says. I told him about how the other agent said they would, he would not care to hear about it and said that he will 'listen' to the call and train the agent again. Which is obviously a lie. I am very disappointed and am going to return all my appliances.

They would arrive around 11:00 a.m. and leave around 2 or 3 p.m. Between the lunch and numerous cigarette breaks (leaving butts in my driveway, or crushing them out on the bricks) this was far from what I was sold in the contract. I had to go to my old home and pack it up, so I left the "crew" expecting to return to a finished job. To the gentleman who was told you had to oversee the job, not true, they had my key and worked while I was gone. When I returned I could not believe what I found. There were muddy cinder blocks on the counter to hold the backsplash in place, a round bar sink sitting in a square hole (no water), main sink had caulking slopped all around the countertop, no water.

When I turned on the water it poured out of the bottom, caulking all around countertop, was running down the backsplash. My new refrigerator was in the formal dining room with dents in the refrigerator and scratches on my floor. (They sent the night manager's brother-in-law over to sand the scratches and put polyurethane which left shiny dark spots.) My custom cabinet over the refrigerator was torn out and when replaced left a space and they covered it with trim made of Styrofoam covered with contact paper (not the same color). The kitchen floor was not put down correctly. It had a bump and when walked on it was like walking on a plank board. My solid oak trim is replaced with unfinished pine. I was told to stain it myself. Lowe's sent store personnel to see this mess, and they agreed it was "sloppy" to say the least.

I will not list the other things because I will go on and on. I will say that during the entire job it was a no call, no show from Lowe's. The Project Coordinator now would not return my calls, they would say they would be here and I just waited and waited most of the time, never showed. Part of the same "crew" was sent to fix what they had botched (two were fired by now). You can't get something from someone that has no idea what they are doing. I did go to Corporate Support and that ended with a certified letter from the Vice President of Store Operations, who I am sure does not know the whole story. They are sorry they were unable to meet my needs and their final resolution was a $500 offer to get the final things done myself. Oh and I had a deadline so they could close my file. It was insulting and hurtful to me. I am a senior citizen and all I wanted was Lowe's to get my home back the way they found it.

I don't want cheap materials, or sloppy cover up repairs. I just want it back the way it was before they came. If Lowe's had of told me I was NOT going to get licensed professional people to do my work at the cost of $12,000, I would have never hired them. "If there is any problem at all, or if you are not satisfied for any reason, Lowe's will make it right, 100% Guaranteed." This if false advertising. Last I heard was to take their $500 to put down the kind of trim they tore up at the beginning. They want to close my file.

This is all unacceptable, especially after my husband went to the store early January and met with the store mgr., who was very nice and apologized and apologized! This morning we finally got a call from an installer who said he could not install the dishwasher until 1/27- that is 60 days after its purchase! We have been told that Lowe's now out-sources its delivery and install, well guess what Lowe's, it does not work!!! I have made 2 payments on appliances I still do not have yet! Crazy!!!

I had the huge flyer in hand on the counter, and I kindly raised it up and said, "isn't it 18 months no financing??" She looked baffled and confused, hit a button on the register and mistakenly put the sale through. "Dang it," she said, because she did not do the 18 months financing. I then had to wait about 30-40 minutes for the appliance gentleman to put the order through and cancel the original one.

On Monday morning, after not receiving a call the day before, I call to inquire about delivery. Once the order was found by the woman on the phone, she stated it was put through to a delivery on Wednesday with an old telephone number. I even said to the CSR, who messed up the order, "do you need me to go back there to make sure it's right?" She said no he would put it in the same. I checked, "with delivery Monday?" "Yes." On top of that, I now have a fraud charge on my account that went through today. So, I can only guess that CSR had something to do with it. My account number was never said aloud, and I had the piece of paper with the number. Maybe another guest copied it? I will no longer shop at this store, which saddens me. Totally, the opposite over 10 years ago.