Lowe's Home Improvement Reviews

I went to the Lowe's store mentioned above to get an exchange and was told that I got water in the seed and caused it to rot. They would not exchange the seed because it was my fault the seed rotted. The MOD and the clerk were not rude, but insistent that the rotted was my fault. I did not have a receipt of purchase after having these items for about a month. Never had the problem in the past. I am done with Lowe's and their employees. I will never go to any of their stores ever again. I have been a loyal customer for several years and that is how I was treated.

On Sunday, April 23, 2017, I returned the machine with my handicap husband in the car on oxygen and they told me the wait it get the machine off my truck would probably be about 45 minutes. At this point I told the cashier my husband did not have enough oxygen left to make it this long. She didn't seem to care either. I finally found 2 employees loading something and I got them to help me. As a wife with a disabled husband I would think Lowe's would help me as he is not able, but I feel as though we were a burden to your company and not a customer that was wanted. I really would like to do business with your company as it is so close to home, but I am really thinking I will drive to Macon to Home Depot next time and see if they need my business more. We are about to start an addition to our house in late summer and am sad about this experience due to not wanting to shop here anymore.

They dropped off the rod iron at my house and I had it re-installed. They refused to pay for the install (which I think is really crappy but typical Lowe's); I just wanted my dogs safe. This rod iron only lasted a hair over a year, and rotted much worse than the original rod iron. Between Lowe's and the company they bought the rod iron from, they were going to replace it and pay for the install. I then ended up working with a Hispanic man calling himself Richard at the Lowe's in Tempe, AZ on Baseline Rd. He and I did not get along (and by the way, he called me before our big blow-up and said that he found the paperwork on all of this.) After our blow-up, he told me to basically kiss his a-- that he had now decided not to help me at all, and that I am on my own, and hung up on me. I told him in our many conversations that I am treating for breast cancer, cannot afford to replace and pay for all of this myself, etc, and he did not seem to care.

I got so mad at him (and please understand I was very sick from chemo and he knew that) that I said to him I bet if I was Mexican, he would have had all of it re-installed by now. He agreed with me and said I was correct, that if I were Mexican, he would have taken care of me long ago. I don't know what all he told the higher ups, but he lied to them and said that he never found any of my paperwork from the previous purchase and delivery, told them that I threatened him, which I did not, and denied the entire Mexican conversation. What a jerk, but I believe this is just the kind of people Lowe's hires. I am still very sick, have high cancer bills, and cannot afford to pay for the replacement and installation of new panels and still worry everyday I may not have my dogs any longer. I hate Lowe's for what they have done to me and think they should own up to this.

The general contractor has complained about how overworked and busy they are as a reason for not showing up. Like that's my problem. They shouldn't have taken this job if they can't do it. There is no end in sight to this and they aren't willing to give us what we paid for. I truly can't imagine a worse scenario. The pictures is the state of our kitchen now. We are living like hoarders with stuff all over our house while they don't work and don't care.

The granite countertop she recommended Tri State. I went there and placed my order. On Good Friday the rep from Tri State came and did the template for the granite countertop. On Monday I got a call from Tri State on a measurement issue. I told them to contact the rep. On Thursday my son called Tri State to inquire when the install would occur. We were told to call Lowe's and have the measurement issue resolved. We called Lowe's. It cost me an additional $180.00 for a slight overhang. I paid over $4000.00 for the granite. Now to be charged this additional amount is an insult. Not only is this unethical unacceptable business practice. I would highly recommended that no one should purchase kitchen cabinets from Lowe's or go to Tri State for granite countertops.

They gouge people by luring them into these 'no interest schemes', deliberately don't send the electronic bill, then pop on these outrageous interest charges. Needless to say, I paid the balance and will never do business with them again. Home Depot is the exact opposite. I get those bills every month online and pay accordingly. I will never return to Lowe's. They are opening 2 Orchards in my small town (stupid), and I will make an effort to tell friends what happened to me.

Then there was Abraham who walked up to us and asked if we were finding everything we need. What a pleasant surprise after what happened before he came up to us. He looked professional, he was knowledgeable and accommodating. There are many who need jobs but if they can't learn and actually do their job, really they should not be working at Lowe's. Model your employees after Abraham and you will always get great reviews. We came in 04/16/17. I don't have my receipt available. Thank you.

Well here we are again on Monday the 17th and once again the same excuse something happened with scheduling system and A&E didn't have me in on the calendar for today. So yup I call AGAIN and, "Oh we are so sorry about this but the earliest someone can come out is April the 27th." Well what kind of ** is this. Can't get anyone out to service my dryer that I paid to have this "Extended Warranty" and it doesn't work. Very frustrated because my dryer isn't working, a whole day missed from work and still no solution. I now have to wait another week and a half and who knows if they will even show up. Oh and yes this next time is with a different company and now it's between 9 am-5 pm another day without pay. WORST SERVICE EVER.

I was also told that the reason the mower stopped working was because I wasn't using an additive to the gasoline and that I needed to buy this additive to use for the new mower. I bought the additive, mixed the proper amount with the gas and mowed the grass. Everything worked great, so I thought. The second time I went to cut the grass with the new mower, it would no longer start! I tried everything I could and double checked the gas, spark plug, oil, etc. I couldn't figure out the problem. I brought the mower to Lowe's to tell them what happened and the only solution they could come up with was that I pay to have it repaired...

I told them a second time that the mower is new, the first one stopped working for the same reason and that I was told to use an additive. I had done everything the right way and it seemed to be a defective design in the product because it is not working. They said that the only thing they could do is have it sent off and I pay for the repair. The lawn mower is brand new, it shouldn't need a repair let alone me pay for it! I ended up speaking to the manager, Brain, and he less than helpful and rude in his tone. I wasn't there for anything other than help and they took it as I was just trying to get something for free when in reality I just wanted a working mower that I already paid for, not free.

They were no help and I was not about to pay for a repair on a new mower when that with shipping would cost close to a new mower. As I walking out of the door, a very nice gentleman came up to me, who was an employee there, and told me that if I decide to buy a new mower or get it fixed that I should buy the gas there at Lowe's because it doesn't have Ethanol and those mowers can't use Ethanol or they will break. Why the hell is this the first time I'm hearing this after two lawn mowers break!!! This guy wasn't even the manager, he was just looking out for me and doing his job by informing a customer about a very important piece of information when buying that mower. If I had known that from the beginning, I wouldn't have bought that mower.

The manager, the customer service reps, and the person who originally helped me for my first purchase did not know about the Ethanol situation and did not know to tell people to buy the gas from Lowe's which doesn't have Ethanol! I went back and read the manual and nothing in it says anything about Ethanol! I am so angry with Lowe's and with their customer service, I will not be going back and will tell all my friends and family about my experience. Home Depot, here we come!

When Shionda finally began to assist me she answered the phone 10 times and started slamming it down out of frustration. She was then unable to complete the return by herself and needed a manager to assist. There are many more stories like this, like not getting return phone calls when you are trying to order flooring for bathroom. Don't try to order online and do a store pickup. The item is never ready and you have to wait longer than if you had walked in. I have to ask what their process and procedures are for hiring and training good employees? The management at this store is clearly inept which carries over to the management of the day to day operations. Even though Home Depot is 2 miles further away I can count on great, friendly and helpful staff. Coming your way today Home Depot.

The replacement unit was ordered, and it arrived April 12th. My husband and I went to pick it up and brought it home. On April 14th, another installer, George, arrived. Upon his inspection, he told me that Myron's inspection was faulty. Two of the cabinets should have the dimensions of 24X30, but instead were 30X24. THIS IS BY FAR THE WORST EXPERIENCE EVER!!! It is clear that my home will not be ready to host anything in 3 days. Something that was supposed to take no more than 2 weeks is taking a month, and it still won't be finished because Lowe's is incompetent. I cannot believe that I have spent over $2,500 of my hard earned money for nothing more than a headache and a bunch of excuses and ridiculousness. I will never again count on Lowe's for anything.

I was livid and call Lowe's Warranty again and spoke to another supervisor that promised to send another tech out but it will have to be 4/14/2017. Today the same tech shows up at my door with his iPhone and screwdriver and I politely advised him "you service is not needed and I will contact Lowe's Warranty again." Lowe's warranty does not honor their warranty on appliances. The tech that showed up at my door should not be in the fixing business. Lowe's warranty will not do anything to replace or fix my 2 year old refrigerator purchased from them. I will never buy from Lowe's ever. This is a horrible company and their warranty program needs to be revisited and scrapped. Customers are 1st.

When I went to receive my product, it was not ready. I waited 1 hour for them to locate the product, and it was not set up properly and 1 part was missing. They said they'd locate it another store the next day. 3 days later, they called and said the part was ready to pick up. When I went to pick it up, it took an hour to locate it. I could go on and on with details, but I think you get the point. I have never been treated as poorly and disrespectful by a store manager as this one at Lowe's in Keller. Needless to say, I will NEVER shop at Lowe's again!

When we first arrived we looked at a Husqvarna that had been returned twice for repairs, which they found a sucker to buy for 1,400.00. When asked about it they lied and told us it was 1,500.00, I saw and heard the transaction with the person who bought it. I could go on, and on but I prefer to give them a chance until tomorrow, after that you can see the rest of my story on FACEBOOK LIVE. I will give the proper link tomorrow if not resolved, and everyday after that, I will make sure consumers are aware of the poor service Lowe's provides. I will also do every social media that can be found to man all the way down to BEARSHARE, that way even the younger generation will know not to shop at Lowe's.

Updated on 04/18/2017: A new mower was brought out and it too is not working properly. Have talked with 3 managers at Elizabeth City NC store who were supposed to have someone come out and fix it and we are still waiting. This is extremely aggravating under normal circumstances but my husband is a disabled veteran which leaves us to the mercy of this horrible customer service. Hopefully this will be resolved SOON!!!

I have made calls to Lowe's corporate headquarters in Wilkesboro and Charlotte without any success in getting the dishwasher replaced. I get repetitive evasive answers and continuous referrals to other store representatives without any resolution to the issue. The only direct answer is "we will send someone out to check on the appliance" that has been done twice and was told it cannot be repaired and this is a new dishwasher. To date I have talked to Production Managers, Service Specialist, various other employees from different stores in the last 5 weeks without any resolution. This treatment associated with the demeanor of the floor employees of the Fayetteville Lowe's leads to the conclusion that you want to shop anywhere but at the Lowe's Store on North Ramsey, Fayetteville, NC.

The electrician cheaped out on the electrical. He tied the under-cabinet lighting into a 15 amp circuit - should have been a 20. Also, he tied the stove and dishwasher together into a 15 amp circuit. Should have been 2 separate lines on a 20 amp circuit. Part of the Lowes deal is the "coordinator" that will contact you about 2 times a week to check in with you with any updates and answer questions. I didn't hear from her for 3 weeks, she never returned phone calls. If she did it was days later. I also had to make phone calls to coordinate with the Lowes store on deliveries, etc. It was just faster. I believe, technically, I'm still waiting for a couple of phone calls. I would give 2.5 / 10 stars. Love my cabinets and new kitchen but was not thrilled with all other extra "stuff" that I had to deal with.

I researched that installers company through Better Business Bureau and they had an "F" rating for hiring unlicensed employees. Lowe's said I could tear up flooring and return it for refund. I told them to come tear it up, bc I initially had it ready for laminate install. Would not recommend Lowe's for flooring install. I looked up Allen Roth warranty and it doesn't say anything about needing seams.

This practice should be illegal! I am not letting this go, I am going to run this up the flagpole to the highest level. They are holding back money from customer returns to earn interest from banks. Just a few days = thousands of dollars interest. This is no accident, or "banking logistics" - this is EXTORTION! When we pay = immediate deduction. When we return = up to 15 days! NOT! People... DO NOT SHOP AT LOWE'S & REPORT THEM BBB FOR THESE PRACTICES! SHAME ON YOU LOWE'S!!!

I was offered I can make any change in the selection within 3 days. I went there twice in 24 hours and 5 times in the given 3 days to make a color change, nobody there to help me. Finally I got the one person who thinks who knows about all this, asked me to wait and come again the next day. It was only 6 in the evening, they were open till 9. I said I will wait and want it to be done the same day. He said he will get the manager and left. Yes. He just left leaving me waiting there. I waited there for 30 minutes and nobody showed up. He just left the store. I went and asked for manager, 3 guys came who had some manager tag, and nobody bothered to help. Finally after an hour wait, I got some manager, who helped me to change the order.

More than 3 weeks called their customer care number for an update on the blinds. After a horrible automated answering machine, if you are lucky enough to get the call connected. Talked to somebody who said they got the blinds at store, and they forwarded to install department. After another set of automated answering machine and wait, the customer care agent said, nope, the blinds are not there. Another 10 min struggle, they confirmed the blinds are arrived, somebody from the install will contact us within 2 days. Nobody called us. We called Lowe's again. They asked us to contact install guys and gave their number. Called the install team, they said, they don't have any information on it. Also although I paid for the installation, the install guys are asking more money because I shipped to Lowe's.

I did not know anything about it, the so called blinds expert in Lowe's did it and he said that's how it works. I haven't got the refund on the overcharge they promised and now I have to pick it from store and get it installed. Hopefully this will be done once I pick it and I never has to go there. Just to get the blinds, I had to go 7-8 times in Lowe's and numerous calls. If you ever need any blinds, if Lowe's is the last option, do it yourself or forget about it, don't go there. Save yourself from the frustration.

I'm blaming management for the lack of folks available to serve customers. LOWE'S cannot deny that they are making a killing off of those who need their services after the flood. NO EXCUSES! Do what you've promised to do! No wonder LOWE'S already has one star. (Also, my materials have been purchased and paid for. I will need only a few additional items.) "Soon to be former LOWE'S credit card user." SHAME ON YOU!

Updated on 4/20/2017: I ordered flooring, charged it to my Lowe's account and paid off the bill, months ago. Confirmed its availability in person in March 18th. I went to arrange the pickup of 18 boxes of Shaw laminate flooring, 37 17"x17" pieces of tile and a toilet. I arrived in the store at 6:15 p.m. The clerk searched for the flooring until 8:20 p.m. The only items available were the 37 pieces of tile. And, the flooring was no longer available to purchase, even though I would not have reordered anything from Lowe's.

Reminder: I had previously taken off work on 3/21/2017 to meet the installer and paid a fee of $35.00 to have him come out and measure. That fee wasn't refunded! Also, while I was waiting, a gentleman got refunded for a refrigerator that he had paid for and it wasn't found and a woman got refunded for 11 boxes of flooring that couldn't be found. I'm waiting on a refund check... I will update on that process soon.

The inability for this store to order the right baseboards, deliver the product on a date and time you request, be respectful, or have integrity is severely missing. I waited 4 months to get the flooring installed. The manager William promises he will replace the floor at no cost to me and will compensate me for my time never happened. I have a floor that is already falling apart and no choice but to consider legal action because I can't even get this manager on the phone. I would not recommend Lowe's for any install.

Sept. 8, 2015 the new LG front load washer and dryer were delivered and removed from boxes. Delivery men placed them inside a recessed area of our house designated for them. They would not connect the dryer exhaust hose because they are required to connect with all new hardware/accessories and because our exhaust hose ran under the house they advised they are not allowed to crawl under houses.

When they placed the washer where it was supposed to go, it stuck out too far to be able to open the door due to part of wall and door frame. They suggested having my husband cut door frame so I could open the door to washer. I disagreed and told them to take the appliances back. I could tell they were angry at that request by the way they disconnected the water hoses. I feel retaliation ensued.

Sept. 9, 2015 I returned to Lowe's "biting the bullet" again to get credit for return and make another purchase for a top load washer. Observing how our house is set up, delivery men knew the appliances were to be installed in an area not easily monitored. We are in a small tri-level and the appliance hook-up is on the bottom/basement floor.

Sept. 10, 2015 a washer and dryer were carried in side-by-side by delivery men on what appeared to be two poles or 4 X 4's and I noticed they didn't quite match. The dryer door appeared to have been rubbing up against something (like it had been in storage somewhere?) and the washer appeared to have been "tagged" for a problem. When I questioned about why it was tagged I was told it was "marked" for me. I'm small and could vividly recall their annoyance at the previous delivery so I was intimidated to express any opposition.

Washer and dryer were placed in recessed area, only connected the water lines and men could not get out of here fast enough after hurriedly requesting I sign a paper. I'm "biting the bullet" again, feeling uncomfortable trying to read what I was asked to sign. I was told it was just to acknowledge delivery. Once signed, they were in a hurry to leave but I asked to make a copy and ran it through our fax machine because I wanted a copy of whatever I signed.

Washer was wobbly and not balanced. Called Lowe's right away and was informed it had been balanced at the store. I said our floor level must not be the same. I was then told to call the manufacturer. I explained I had purchased a five-year extended warranty that I had been advised Lowe's honored. I was then informed during the first year it was still under the manufacturer’s warranty.

The literature I was given declares the LG warranty is not valid unless appliances properly installed. It further advises we will be charged for any repairs. The dryer was not connected for reasons above and the washer had not been balanced so I was afraid use it. Since my husband had to balance washer and connected the dryer to exhaust hose I felt between a rock and a hard place. Reading through the owner's manual for the dryer there is an installation test required to confirm adequate ventilation. That had not been done due to the refusal of venting the dryer so my husband did that too.

I need to do laundry every day and I had been unable to do laundry for several days. The first time I used the washer I had a question about the way the water filled the machine so I called LG to see if it was normal. The woman I spoke with asked for the serial/model no. I couldn't understand why she needed that to tell me if the discharge was normal or not. After I gave the no(s). to her she then asked if the machine had been delivered in a box. That put up red flags because neither appliance had been delivered in a box.

It should be noted that when I received my first Lowe's charge bill the balance due was not the same amount as the ticket I signed or what was on the sales receipt. I called and was told to bring in my receipts. I went to Lowe's "biting the bullet" again with my proofs of purchase to have them make corrections. After an extended discussion and researching they finally determined I had not been given credit for the first five-year warranty purchased with the first pair of appliances. I was given $199.08 cr. which was still short $1.67. After much arguing I was given the additional $1.67. That had not been a good day for me.

I made several attempts to monitor the washer but due to my medical difficulties I was unable to constantly watch it as I noticed the water and electric bills increasing. I couldn't understand why it took so long to do loads. I finally attempted to synchronize the kitchen timer on the stove with the timer on the washer downstairs because I noticed the timing kept changing anywhere from one minute to several but this could occur more than just one time on any load. I could walk away when it had nine minutes left to finish spinning to check the stove timer, return to the washer and it had jumped up to twenty-two minutes.

Sometimes the washer would fill up all the way attempting to balance loads. When I could "bite the bullet" and watch it, sometimes it frequently stopped and started, adding water but never agitating then just draining and the tub would seem to "adjust" trying to balance. Sometimes the clothes never rinsed. When the washer stopped because of being out of balance (indicated by "UE") the instructions are to manually redistribute the load. Sometimes when that happened and I pushed to restart, it resumed but other times it would "end" without finishing the load so I had to start over.

I have to dry everything on "low" because the dryer gets too hot. Even though I kept calling Lowe's about suspected refurbished units I was repeatedly told to call the manufacturer for service. The fluctuations in the utility bills did not reflect substantial savings as indicated by the "energy saving" appliances, but I felt like I had no choice. Frustrations got worse after I received our Aug. 2016 water and electric bills that were just too much and beyond normal but there was still nothing I could do because of health problems. On or about March 13th & 17th I made attempts to sit by the machine trying to monitor. My husband was not happy about that and expressed the way he felt. That wasn't pleasant for me.

I am retired on SS. Our latest water bill is $179.38 and our electric "current charges" have increased over $100.00 plus more each month. When our usage was over $300.00 in January and our budget amount went up, I felt pressured into trying to monitor the washer closer but it is too hard for me to constantly monitor what the washer is doing. This has made grocery shopping very difficult. I am in pain because it is difficult to sit here and I am bleeding. 20/20 hindsight for over the past year seems to confirm that Lowe's sold me used, defective, and/or refurbished appliances that had been discontinued. It certainly appears they didn't want to take the loss.

This has not been easy for me because I made pains to get the charge paid off within the "no interest" time frame. Trying to piecemeal write this is bringing tears to my eyes and I hurt as I sit here. I feel this is a direct result of the defective appliances Lowe's sold me as new. I tried to be up front and very honest with Lowe's about my GI tract problems and feel they took advantage of a feeble elderly person. I cannot do without a washer & dryer and cannot afford to go through this again. I am stuck with increasing utility bills and don't know what to do anymore.

The manager on duty recommended I just go pick up the cord from the store and plug it up myself. So I drove 30 minutes across town and I did. When I got home to plug it up sparks flew EVERYWHERE. My brand new washer has a very bad burn spot on it and my wall is also burnt. So after ten minutes of trying to get a hold of someone at the store, I was placed on hold in which the call was dropped. Another 20 minutes later the manager said to expect a call tomorrow to get things straightened out. Waiting almost a month for and incident like this to happen is NOT WORTH IT!!! I will not be waiting for a call, I am going straight up there after work to try and resolve this. I am not a happy customer and I will not return to Lowe's after this.

My new issue purchased a washer and dryer on 3-12-17 was delivered 3-18-17 at my request. The dryer stopped working today 3-26-17. I called the store, they couldn't even find a record of purchase. I decided to drive the 2 minutes it takes to get to Lowes, remember that later in the reading. They ask me when do I want the new one, I said "today". They have signs stating same day delivery if in stock. Said they couldn't do it. I said "tomorrow, has to be after 4:30". "Oh we can't guarantee that request. We can request it, but not guaranteed". I have 3 busy days coming up, tue, wed, thurs. Spoke to mgr he says he can't guarantee the time of delivery. Never was I offered any type of compensation for my inconvenience. I have wet clothes sitting here. They could at least offer a store gift card or something. Oh yeah the first complaint about bathroom floor, I called to make a formal complaint, said someone would call me within 24 hrs. NOT.

We called the store on 3/19/2017 and were told that the person who put it into the computer scheduled the delivery for April 1st!!! We assured the person we were speaking to that we would have never agreed to that date and that we were promised a 3/18 delivery when the tile was purchased. They offered to send what they had in stock and then send more later. That would have meant receiving tile in 2 separate dye lots which would have been problematic. We went to the store after this conversation to speak with someone in flooring. The person there was a bit clueless on how to handle this situation but promised he would find answers and call us back.

After 4 hours of not hearing from him, we called him back. He told us that the tile would not arrive at the store until Tuesday and ASSURED us that it would be out FIRST THING Wednesday morning and would arrive at our home well before noon. This was a setback, but we are pretty understanding people and said that this would be fine. We called 3/21 to confirm and were ASSURED that it was still scheduled to be at our home today before noon on 3/22. At 2 pm on 3/22 we still had no tile. Our flooring person couldn't start and sent his crew to other jobs because of this. We are stuck in a hotel even longer now because of this.

We called the store and spoke to a manager who offered no solutions and said that he would call us back in an hour. The delivery driver called while we were speaking to the manager (at around 1:20 pm) and said that he wouldn't be to our house for at least another 2 hours because he had to go to another store to pick up additional grout. They had known for DAYS at this point that this needed to be to us first thing in the morning and they didn't plan ahead to make sure that everything was ready to go!!! I am so frustrated with this whole situation that I am at the point where I just want to return EVERYTHING and purchase from another company on sheer principle - I can't do that though because my family needs to get back into our home as soon as possible.

I was contacted at approx 4 pm on 3/22 by the "assistant store manager". Our conversation was less than satisfactory and left me feeling worse about the situation than before I talked to him. He informed me that he "cannot change the past" and that I should have contacted him before this because he can't solve a problem when it's come to an end. He said that Lowe's works with thousands of customers and millions of dollars and that things are going to happen and occasionally people are going to drop the ball.

This made me feel like he was saying Lowe's is too big to care about our puny little problem. He got very defensive when I told him I felt like he was making excuses. He told me that next time we should ask to speak to a manager - we DID ask to speak to a manager and were put through to the delivery manager multiple times but never escalated to a store manager. I feel like if a store is run properly, I shouldn't have to go directly to a manager anyway- the associates should be trained to do their jobs so that things like this don't happen. When things like this DO happen the manager should take responsibility and not talk to a customer like they're overreacting or that they're the ONLY person to ever experience this type of problem.

When he told me that it was normal for people to occasionally "drop the ball", I agreed and asked if it were typical for every employee involved in a purchase like this to "drop the ball" and he responded very condescendingly with "no ma'am, it's not typical at all, just in YOUR situation". He then tried to placate me with a $100 credit. He said "would $100 make you happy?" I told him that no, I will never be happy with the situation, and $100 certainly doesn't change the fact that we were given terrible customer service and no one seems to care. He said that he cares and insisted on the $100 credit.

If it were not for the fact that I want to get back into my home as soon as possible, I would let Lowe's come pick up everything they delivered and return it to the store. I am disgusted with the "customer service" that we have received. I have canceled my Lowe's credit card and will NEVER shop in one of their stores again. I am also reporting this incident and the way that it was handled everywhere that I can so that other consumers will think twice before purchasing their goods from Lowe's.

After I paid in full I was supposed to get a call the next day. It took me 2 weeks to get in contact. Then he told me stuff, “We can’t get to you for a month at least.” Then the contractor was a third party that never called me just showed up the day the sales guy picked. So these guys come a little late block my road, cursing, yelling. I asked if they could let my neighbors get by and I would move my car. The owner of the fence company said me it now and this it was I hate ** people. Jeff’s Fencing. So they were loud, rude, took many breaks and were complaining the rains coming. We most likely can’t finish while taking so many breaks, so they worked a total of maybe 2 hrs.

There are so many things they did that day. Here are a few. They installed my fence gates so far off my house, installed it with huge gaps, had no survey installed in not on my property line 9 inches short. Latches weren’t working, the fence had to be repaired several times because the gates were falling down and post sinking. They left so much debris and my son 2 years old was playing with all the glass they dug up and left behind. So I contact corporate. They blew me off for some time then after 40 or so calls I go them to make the gates better. They told me I had no choice but for the same yahoos to come out.

They came and weeks later the latches weren’t working again and the fence gates were not opening because they never reinforced the post or made them level. Now after 60 -70 phone calls and emails they finally get a few other guys to come out and they did a OK job could’ve been a little better. They also left huge gaps on the gates. I went through almost 100 emails and was overcharged compared to other estimates I had before I hired Lowe’s thinking they would be the best. I was wrong.

The people at the Lowe’s store were rude also. They gave me 600 off a fence and made me sign a waiver but then the fence needed work right after so they tried to say, “Hey you signed off on the fence,” I really hate this company. I want more money off because it took 6 months, 70 phone calls and a hundred emails. My time and was overcharged to begin with. I have received no officially apology. Lowe’s needs to realize I paid for a product and signed a contract that wasn’t done in a timely fashion. I owe thousand on a install that has cost me my time and treated like crap. I want more money back. DON’T USE LOWE’S. Google the issues people have had. They are no good. They hire 3rd party unskilled people.

We met our contractor Steve who was very thorough. When the supplies were to delivered he checked them over for any flaws. The tub surround was replaced. We were told it would take 5 days and it did. The workmen were courteous and cleaned up every night. We did our own painting and they started on Tues so we would have the weekend to complete the job. The bathroom looks beautiful. Just what we wanted. We would highly recommend using Lowe's. The location of the store is Hatfield, PA. A truly good experience.

The sheriff's department got together with Washington County Sheriff's office and questioned the parties involved. Of course they all three denied any wrongdoing. We was reimbursed $2500 by our homeowner's insurance, leaving us with a loss of approximately $1100, not to mention the agony of not getting my rings back. We contacted Lowe's of Marietta and spoke with Brandon, Store Manager. Brandon was sorry this had happened and would check to see how to handle the issue. We got the phone number for Lowe's corporate office and called them to see if they would do to rectify the situation. In fact I contacted the corporate office on several occasions, was told they would look into the situation and someone would contact me in a few days. So I waited a week with no response.

After contacting them three times I was told that my local Sheriff's office who was handling the investigation would need to contact them, they could not discuss the issue with me. To make a long story short, I still have not received any compensation from Lowe's in Marietta, Ohio, only an "I'm sorry this happened to you" from the Store Manager Brandon. I wish I could get my rings back. I have even went to local pawn shops in that area to look for them with no luck.

Lowe's is not taking any responsibility for their contractors stealing from my home. I have not heard anything from them and I don't really expect to. This incident has haunted me many sleepless nights and I want others to beware of the issue. Do not let Vincent ** into your home to install flooring or anything for that matter and if you let a Lowe's contractor into your home take a picture of them and their vehicle license, get all their names and watch them like a hawk. No one can be trusted. I live in a small rural area and treat people as a guest in my home. I even baked them cookies while they was there to snack on. I have not purchased one thing from Lowe's this year and will not be doing so in the future. I spent around $5000 at Lowe's last year but they will not get anymore of my business when they treat me like they have. This incident has left me with little faith in our society today and even less faith in honest businesses.

I checked with the store and arranged for installation and when the installer went to pick it up it had arrived damaged. Lowe's tried coercing me into accepting a damaged appliance and I stated that I would wait for an undamaged item. The assistant manager said he would be unable to obtain the item we ordered but he could get an upgrade by March 9, 2017.

On March 11, 2017 I went to the store to see if it had arrived and was told that it would not be available until April 7, 2017. On March 13, 2017 I contacted the main Lowe's Customer Service number and was informed by the technician that it is back-ordered and we may possible see it in April. I replied that I was upset that I paid them the money for it in November and I still do not have the item. Very unsatisfactory on Lowe's and LG's part. Will not order from them again.

I needed to finish so I got the second rail and the rest of the parts that I came for. Of course the bins/boxes were not stocked like the Lowe's website said so I searched on the upper shelves and found a box of the gate fork latches I needed and manage to get it off the shelf with a gate drop cane. There was no one out in the garden center to ask for help. They were getting ready to close at 9 p.m.

I wish stores would be in full operation the hours they are open and if they need to close earlier to get the closing work done so be it. But to have a store not fully operating, and in Lowe's case, making it so customers are stranded with no help along with making it hard to get to the front of the store with long items through the maze of lawnmowers they bring in is ridiculous.

I went to check out and stopped at the service desk to report the rail hitting me in the head and left my name and number in case I needed to see a doctor. I have a fear of doctors due to past abuse by them including misdiagnosis so I avoid them like the plague. But after thinking about what happened I decided to call Lowe's Customer Service and ask them if they could install something at the top of the rail slot to prevent a falling rail from hitting someone else and could they please relay my message to Lowe's Corporate Offices.

Within a few hours I got a call from an UNKNOWN CALLER which was blocked by my call blocking phone, they called again immediately so I answered it suspecting it was Lowe's and not the usual scammer and I was correct. Why in the world would a corporation make a callback about a customer injury from a phone that says UNKNOWN CALLER? The landline telephone spam/caller ID situation in this country is an infuriating caustic mess. Costco and BJ's had CRF Frozen Foods, that sold them possible listeria tainted organic frozen vegetables, call customers with the product recall alert with no identifying caller ID.

I called CenturylInk to see if they knew why and of course I would have to snail mail corporate with a caller ID complaint. I Googled the situation and found info about the lack of updating at the caller ID databases the phone companies use. According to that information if Lowe's does not have their local office number caller ID info blocked then they have not updated their caller ID info with the Telephone Companies and their database providers.

Anyway, the caller was a woman, who sounded irritated, from the Cape Coral Lowe's wanting to know what she could do for me. I first let her know the caller ID said Unknown Caller and then I told her I had told the person at the call center for Lowe's Customer Service what I had wanted and repeated that it was for Lowe's to implement a safety feature, be it a PVC pipe, rope, chain, piece of wood, whatever the material, near the top of the rail slot so that no one else was hit in the head by a falling rail. I mentioned I had seen that implemented at another store for tall things that could fall on customers.

She said there was a wire at the top of the slot and I told her it was not up when I was there, I had looked and did not see anything preventing the pole from falling and if there was something I could not see, well it did not work. She said she would make sure that the issue was taken care of in her store. Something more visible than a "wire" might help employees notice it needs to be put back into position if it needs to be removed during loading.

It is really too bad society sees fit to allow the corporate conglomerates to continue to consistently operate at declining levels of performance, intellect and integrity while the costs we pay for these goods and services are on a steady increase, and in the meantime they have put so many of the smaller businesses, of which a fair amount use to provide customized service, out of business. Great world we live but hey everyone is suppose to be happy.

The point of this review is to let all of you Lowe's shoppers know how they treat their customers, be very careful when buying any items from these thieves - would hate for you to get robbed just like I DID... Worst store ever, will not even buy a bolt from these crooks... This was at the south tampa lowe's on dale mabry in tampa fl.

I have my entire loft filled with boxes of tile, plumbing fixtures, shower door, cement, grout--now for nearly a month--the living room has the shower bench and more supplies, and the bedroom is full with stuff from the bath (laundry hamper, chest of drawers, toilet, etc). It has become clear to me that since they have already been paid in full, they are much more focused on new business rather than taking care of old. They promise everything but do nothing. I definitely would not deal with them.

I would not recommend Lowe's Home Improvement for Flooring. Their Customer Services People are rude and will lie to you. The contractors are mostly Jacklegs, I have had to spend more money buying large rugs to hide the mess. After 3 months of making 2 house payments, 2 power bills, 2 water bills and 2 insurances, I had no choice but to move into my house before the work can be redone by real floor people. DO NOT USE LOWE'S, they are nothing more than thieves.

So we purchase cheap Lowes carpet to install in my mother-in-law's finished basement. 600 square feet, easy job.

The installers show up and I'm there to supervise. I take a vacation day off from work. Two guys, two separate trucks. I see padding, but no carpet. Hmm. So they rip out about 2/3rds of the old carpet and move furniture to the one remaining carpet side. They come upstairs and tell me they're going to pick up the carpet. Uhhhh ok...that's a half hour round trip wasted when you should have picked it up already, but whatever. An hour goes by and they're not back...uh oh. Two hours go by and they show up. Guess what? 'Uhhhhh the store messed up and they don't have your carpet in stock. They'll give you a call.' Ok genius....you had 3 materials to pick up and you only got two. Do you tear a roof off and then realize you don't have shingles? So after turning 9 shades of ticked off for an hour and a half, I spring into action. I go over to Modern Flooring America and make arrangements with them. They show me the carpet is in stock...awesome. So I go back to Lowes and go back to the flooring area. "Welcome to Lowes can I help you'. 'Yeah you can, because I'm pissed off'. I had their attention at that point. They try the pissed off customer BS of can we give you money back, blah blah blah. I told them, I want my money back in full...because if the job is this screwed up to begin with, I hate to see what the final install looks like. They give me a full refund in cash at the service counter.

5. Absolutely no contact from the store until I walked in 4 hours later.

The only saving grace is they left the pad in place. Not only did they do more damage than simply not doing anything at all...they simply didn't care.

We had another bad carpet install from Home Depot last year so I wasn't going back to them. At least the Home Depot guy had enough brain cells to bring ALL the material when he came.

The investment one makes in a family home, as we’re all aware, is significant. As a veteran who is deployed for the second time in three years supporting US National Policy in Afghanistan, my resources are limited. The single point I’ve taken pride in is my commitment to my family and the ability to provide them a safe, secure and functional home while my peers and I serve our nation in the ongoing Fight against Tyranny and Oppression, raging across Central Asia, the Middle East and Africa.

As a veteran and a current member of the fight, when selecting where to spend money, I look for companies that represent American Values. Lowe’s, where I have been shopping since I was a young man at my Grandfather’s side, seemingly embodied that Spirit. Much to my surprise, when problems arose, Lowe’s changed colors. I am confident that you are unaware of the manner in which Lowe’s has responded to my issues and that you will share in my disappointment when you do learn of this travesty.

My nightmarish ordeal began on 12 April 2015, when, after lengthy discussions with Lowe’s Store 740 in St. Petersburg, we entered into an agreement and contracted with Lowe’s for nearly $66,000.00 worth of renovations and upgrades. Understanding how the contracting process works, we fully expected subcontractors to Lowe’s to perform most, if not all of the agreed to works.

We fully expected that, given Lowe’s reputation and brand image, Lowe’s would use rigorous quality control and assurance measures to provide subcontractors that both meet your standards and address customer expectations. Sadly, your subcontractor has performed sub-standard work. Without going into the painstaking level of detail to delineate these concerns, your staff can review the attached evidentiary detail and arrive at their own determination. As well, Mr. Glenn ** from your Corporate Office in Mooresville has been engaged in our ongoing conversations and can provide incremental detail.

My initial efforts at resolution were conducted with your local store personnel in St. Petersburg. When they opted not to resolve our concerns, we moved forward with retaining an attorney and ultimately seeking arbitration, in accordance with clauses included in our initial contract with Lowe’s. Nearly two years from the outset of this ordeal, I am left with a substantially unusable house, with my savings depleted, with no ability to pursue other means of repair and with my family attempting to function in a home plagued by damage caused by Lowe’s.

In order to assure my families ability to sustain themselves on a good, but not great income; I have been forced to sever ties with my attorney and am now pleading with you, the CEO of a major, trusted American firm to intervene and assist. Rather than step up to doing the right thing, Lowe’s has resorted to obfuscation and deflection, punting the issue back and forth while I blow in the wind 8,000 miles away.

I ask you to please review the details of my nightmarish ordeal with Lowe’s and assist in providing resolution. I understand that Lowe’s has the resources and the ability to defer and delay action indefinitely, while my family continues to suffer through the aftereffects of our decision to trust your firm. Bear in mind that our annual income represents mere seconds or possibly a few short minutes of Lowe’s revenues.

My request is straightforward and simple, please help us, we put our trust and our life savings into the dream of having a beautiful home enabled by Lowe’s. We have, instead, experienced a two year nightmare that seems to have no end. Recall, Sir, hardworking, loyal and patriotic Americans like myself and my peers helped your firm grow from its roots in small town America to the retail powerhouse that Lowe’s has become today – please do not forget that those who made you great are the same individuals who help keep America great.

This what I got back!!! "I understand your frustrations, however the issue is that we simply do not agree that items you are asking to be replaced to be warranted as replacement. I understand you want perfection, but a lot of the items you are stating that are not to satisfaction are not defective, but simply not to your liking. That makes a difference where I sit. I am talking with my supervisor this week, and am hoping to make a last offer to you in hopes we can resolve this issue. Best, Glenn ** |Claims Examiner | Risk Management Department"

Mr. Niblock CEO, never responded!!! Don't ever just Lowes, they take your money and don't deliver!!!!

They don't return phone calls and don't look for the manager from Garden State to respond. You'll have to call corporate office to get any satisfaction. I have never been so disgusted with a company before. Well I told them to come back and pick up their stove. DON'T SHOP AT LOWE'S! I would rather shop at a thrift store or 42nd street bus station before ever going to one of their stores again.

Appliances were not delivered the next day. I called and was told that my delivery had been canceled because all the items were not available but that I would receive everything the next day. No delivery next day either. I called and the person I spoke with said she didn't understand why I was told what I was told because everything was on back-order until March 10th. She then tried to help but was unable to see other store's inventory on her system. She called stores for me and had a salesperson try to help but there were no appliances available for delivery before a date that wouldn't work for me. After all of this and an hour and 40 minutes on the phone, I received an email later that day saying everything was on back-order.

Obviously, Lowe's ordering system is not efficient or user-friendly. The employees at the Baybrook store had trouble using it and/or were not trained to use it. All in all, a miserable experience. Needless to say, I canceled the order. Went to Home Depot and appliances were delivered within three days. I won't shop at Lowe's again.

Local Lowe's manager offers $100 cash to replace those groceries. New loaner fridge delivered. Feb 13 called to get status update, told, "It would be another two weeks for part to arrive." Feb 24 called multiple times for update, no answer. Feb 27 called for update and told, "An additional TWO WEEKS would be needed for part to arrive and service to be scheduled." We are tired of being told that we have to wait any more to get our fridge fixed. We live in a small home and this loaner fridge takes up the entire area where our kitchen table sits. Our kitchen table has been temporarily placed in our very small living room and it has been tight quarters for an entire month. It is frustrating and a major inconvenience.

Our plan covers up to $300 in food storage but we lost far more than that seeing as how our fridge died right after a full grocery trip from Costco, add to that the days that we had to eat out because we couldn't prepare food from home and the fact that we have to continually purchase ice and bottled water because our own fridge is out of order and the loaner is not set up to dispense ice and water. This has been an expensive inconvenience for our family and I am disappointed in the lack of competence in the customer service of this experience. No one calls us to give us updates or follow up on promised dates. If we don't continue to call, this whole incident would go without follow up. We paid for this protection plan and we are not receiving what was promised to us, I am beyond disappointed with Lowe's Protection Plan!

I was charged to convert cooktop to gas and to vent out my ceiling and roof. I have a Bosch electric induction cooktop. There are a plethora of labor and materials we got charged for but were never done in this house, I have voice recordings, video, copies of just bold faced lies by Lowe's install employees. It's march one and my kitchen is not finished. I gave them an itemized list of contracts, materials and labor. A Lowe's supervisor came took pictures, looked at contracts and saw the myriad of work never done and never to be done. Totals are $6,000.00+.unless we agree to take 1,100.00$ as a settlement for the work not done, lowe's will not finish this job.

Garage is filled with materials delivered for this project in August. The contractors electrician actually took out the wrong existing light to be replaced with new lights. I have an ugly patch in my ceiling. Painting, trim, cabinets and granite countertop is over 1/4 inch too small. They patched in a small part of wood floors. Pic shows they are pink. Nail gun holes in floor. Spice cabinet next to sink. Numerous phone calls to move next to stove as planned. Installed wrong microwave correct one still in the garage chair rail not replaced. I have videos of the materials in the garage. Contracts showing what was not done and the amounts, and pictures of the missing cabinets that were to have been delivered in aug. 2016 and the drawings of cabinets installed in wrong place. There are many more issues.

The only reason we are this far into the installation (if I can call it that) is because I have been on the phone with and speaking to people myself. I went into Lowe's for them to be the contractor and I am the one that is pushing things along. I paid in Full on this and all I have to show is a torn apart kitchen and my frustration with Lowe's. I use to be a fan of Lowe's. I shopped at my store every weekend and this has really put a bad flavor in my mouth. I am being honest that I have started to shop at Home Depot for now on. I will be remodeling several other parts of my house in the near future and Lowe's will not get that Business... I also do side work for a local Restoration company and we will not be buying our materials and/or tools from Lowe's.

The issues are: Information that is supposed to be included in any Remodel Project Folder is not in the folder at all. THE CONTRACTORS ALL STATED THAT NO MATTER WHAT LOWE'S STORE THE CONTRACT THROUGH IS ALWAYS THE SAME. That means Brenda ** this issue will happen at the 1839 out of 1840 stores. Let me guess, you plan to actually contact each store one at a time and correct this issue. In effect LOWE'S makes a verbal contract and PROMISE that the Project Folder will contain detailed directions for EACH contractor to use.

EXAMPLE: Electrician - Move Thermostat as close to the door molding as possible. Separate the double switch box into two single boxes. One for the double switch, and the other for the GFI outlet as close to the door molding under the thermostat. Or move the GFI outlet to the wall 10 inches up from the backsplash of the sink to the right. Plumber: Move the left most sink input pipe 4 inches to the right. Bringing it next to the cold water input pipe under the sink. This will allow for the 84 inch tall cabinet to be installed. Cabinet Installer: Install 3 inch filler to the left of the 84 inch cabinet and install to left wall. ETC. for all contractors. The actual folder has: Move outlet. Install cabinet. Install cabinet. (Two cabinets.)

Several contractors got the wrong information and could only go off of their work orders. All the while the folder that Lowe's promised us to have all the same details WE the customer wanted done would 100% be in that folder. That is a breach in contract, or failure to provide what was promised. Brenda ** seems to be happy making up conversations and situations that just did not happen. When Brenda mentioned Jodi canceled what Brenda stated was a solution to our toilet issue. Management had told us that we could select another toilet at no additional cost.

However, as soon as I told Brenda we have the entire conversation recorded on the phone... She immediately without missing a beat claims that only Jodi was told in the store. Brenda ** here is a little secret - We both go to Lowe's when we go. So oddly enough, that in store conversation did not take place as you claim it did. Here is what was told us while we selected our products: If any of the products have any defects during warranty period Lowe's will replace that at no cost. This was BEFORE we started the project. OK so normal defect issues would be handled within WARRANTY only. At no time did we get any offer to replace our toilet at no cost. In fact as we have recorded - we are told we will pay for the install.

The issue with the toilet: A day after install it clogs. We try our plunger it is a round one not able to fit the keyhole in the new toilet. So we go to Lowe's and they have no idea what plunger to use. I buy a 3 foot toilet snake, that did not clear the clog. We are a little upset at the fact we cannot just unclog a stupid toilet. And, that Lowe's where we bought it was not able to help. Turns out all 1840 Lowe's stores would not know what proper plunger to use. As they do not sell them. So while at Lowe's the employee we talked to showed us an American Standard toilet called CLEAN. We decided we would be OK to pay the price difference between the one we have, and this new one. AT NO TIME DOES STORE MANAGEMENT OR ANYONE ELSE TALK TO US ABOUT THIS ISSUE Brenda **.

So when we arrive home Jodi calls the contractor number and speaks with Richard ** and he tells her they can install the different toilet, with us having to cover the install fee. No mention of the fee amount was mentioned... On recorded calls. In the same time frame: I contact KOHLER, and write a review on GOOGLE MAPS Lowe's and Korky plumbing repair contacts me several days later. They rush deliver us a BEEHIVE MAX Plunger by Korky... It works as promised, and so Jodi calls to cancel the toilet change now that we can clear clogs.

We like the original toilet we had first installed, the only issue was no means to clear a clog. Richard has no issue with us keeping the same toilet. Little details: The top of the Onyx shower surround was not sealed. Sliding door hardware was not put on for several weeks. Also: to have Brenda ** in effect called me a liar when I mentioned that we were told the project for our bathroom would take once started would take 7 to 10 BUSINESS DAYS. It seems that Brenda ** rather not provide the expected customer service, and try to do all she can to make LOWE'S look as good as possible, in case I do contact the Federal Trade Commission. Brenda ** trivializes the importance of what I am trying to share by not doing at least the bare minimum I ask to happen.

Share this with Lowe's CEO, top shareholders, and others that need to see it. Instead, I am told my issues are on file for them to look at whenever. Brenda ** We have decided to NOT use Lowe's for any future projects with your company. TODAY 2-27-2017 We are having our living room window, and patio door replaced and upgraded. I am sure you do not care in way or another, but it is NOT with Lowe's. I know Lowe's has over 800 million customers a year. So what I share is well within reality. 1 single customer for a project: $11,000. I know it's funny how small that seems compared to the near $60 billion annually make. Now let's open your eyes to what one customer can do. Lowe's has 1840 stores. Multiply $11,000 by 1840. That is one single customer at each store with an $11,000. How much in one day does this equal? $20,240,000 for one day.

Now, when you are as BIG as Lowe's thinks it is... I imagine some people working for Lowe's think it cannot fail. Let's take $20,240,000.00 and multiply by 364 that is how many days Lowe's is open in a year. You get: $7,367,360,000.00. That is one single customer at just a tiny $11,000 taking that money someplace else every day. This is what is going on and more, something that Lowe's with the help of Brenda ** of the executive offices is going to continue to miss out on. And this is ONLY one customer a day. And, Lowe's has over 800 million that shop, this must make the CEO and shareholders feel invincible.

I will not tolerate such horrid customer service from any company. And, when I take the time to help a company be able to fix issues system wide, and all it gets is someone dead set on covering up bad promises, and poor communication with HE SAID SHE SAID garbage is the last straw. I did ask that if Lowe's felt they wanted to make things a little better would be take 35% off of our project total cost. And, if they wanted to go the extra mile, they at their option could take off 50%. Personally, keep it Lowe's. It is apparent that they need it more than we do. With me being a crippled man, in a wheelchair with mental disabilities.

We understand delays, and we understand lack of knowledge. However, Product knowledge about what products do or work or support each other are things that come from the top down. Say Merchandising pays attention to the little details. Toilets will plug or clog. What do most people use to correct this problem? A plunger. What about ordering a cabinet that on the floor model has shelves, and when you get yours it has no shelves. Then it takes not just a few days, not even a month... Nearly two months since our project, and Brenda ** has the nerve to say our shelves will be here MARCH 6th, when we had been told by the contractors Feb 23 or sooner. Brenda has the nerve to claim that store management considers everything for our project in acceptable time.

I am so glad that Brenda ** can decide what is or is not acceptable time or not for us. And, this is hardly as big an issue. Brenda claims she told merchandising about the plunger company, and proper product. And, that she supposedly fixed the issue at my local store. What happens to all the 1839 other stores? She stated that bathroom remodel would not be done in 7 to 10 days with a complete tear out. The bathroom needed NO SUB-FLOOR repair or work. It is a tiny bathroom, one or barely two people could work in it at one time. I personally thank Brenda ** for convincing me, I will not use Lowe's again. I certify that this review is based on my own experience and is my genuine opinion of this business, and that I have no personal or business relationship with this organization. I understand that ConsumerAffairs has zero-tolerance policy on fake reviews.

Every time installer and rep was at my home, they would pull the manual out and read from it, well I can do that. Shows you they know nothing about the product they are selling at all. The remote is to go up to 26 feet of the head. Well it doesn't work up to 26 feet like it says. The units won't even turn on if you move the remote/thermostat 26 feet. The remote has to be within a few feet of the unit, which means once that room gets to the temperature, it shuts off, leaving the other rooms cold/hot depending on if you are running the heat/AC. They also give you a holder for the remote to hang on the wall, but we are told the remote needs to be pointed at the unit and within a few feet. When I asked the rep why they give you a holder, I was told it's storage for when it's not in use. Really. When running AC last summer, the one side of the house was very humid.

I called Lennox directly and was told the unit was undersized for the conditions. They said the installer didn't take into consideration the fact that, that side of the house gets hit by the sun from sunrise to sunset. When I told the installer what Lennox said, I was told they are wrong and they upsized the units. I have been patient for months, missing work for Lowe's and Lennox to come to our home to try and fix the issues, but got nowhere except the units are working the way they should because no one can figure out what's really going on. They have even replaced the boards in the units, because they said the TV'S are interfering with the frequency. Now they moved the sensors to the top of the units, which is an eye sore, and when asked to put the sensors back because I don't like that you can see them, was told it's in my best interest to keep them there.

Well that tells me there are issues with the unit because that's not where they belong, but I'm being told the units are working the way they should be. When contacting Lowe's with all information and emails I have, about units not working properly, they offer me $2000, what a slap in the face. Lowe's doesn't even back what they are selling.

I called BC stone today and was told by Lori that they are 2 weeks out. Being a parent of 2 young children that is unacceptable to me. I asked to speak to a supervisor. I was transferred to TRAVIS. He is the owner of the company and is the RUDEST person I have ever had to deal with. I introduced myself and started to explain my situation when he did nothing but interrupt me telling me he needs to talk. I asked that I would like his company to be at my home today or tomorrow with the countertop I spent thousands on dollars on. I said "I am subject to your $75.00 fee that I will be paying" and wanted him to work me in the schedule. He told me he already wasn't making enough money off of me being that it was purchased thru Lowes so he is already out money and even by me paying his $75.00 fee he will still not be making enough money off my transactions to cover the cost of sending his guys back out.

He told me that he did not appreciate me wasting his guys time by not following the instructions that Lowes should have explained to me and that it was not his fault LOWES did not explain the process in full. I now have have to wait 6 days for them to return with my countertops. This is 6 days with 2 little ones and NO working kitchen sink. I have worked in customer service for 20 years and have never EVER been talked to like that in my life. After telling Travis I will be contacting Lowes with my concerns he told me he has half a mind to tell me to wait 2 weeks for my countertops as like he is holding my countertops for ransom. I am VERY dissatisfied with the way I was treated by Travis. Being I am the customer it is not my fault the money he makes off of Lowes transaction is not enough money for him.

Finally yesterday, I remembered that I needed to get the smoke alarm replaced. I have 2 others in the house, but this one was between the kitchen and the living room. I was not completely unprotected, but I didn't 100% safe either. Could not find the receipt, but found the basic instructions and off to Lowe's I went. I was greeted by TWO customer service reps and they both grabbed the instruction booklet (at the same time I may add) and began to read to me the part about... "batteries are NOT part of the warranty". Wait a minute! I am not an idiot and know this as a general rule, however the battery INSIDE this item was not removable or replaceable. This is not the standard 9 volt smoke alarm. They continue to tell me... "it is not Lowe's policy to EXCHANGE or REFUND because of the battery failure inside the unit and according to the Instructions, the manufacturer will not replace it either."

I told them they better put a notice on the display for all these smoke alarms because they don't sell just the 9 volt older model - only electrical or these 10 year life units. They said they have not had any complaints or attempted returns. Continuing with... "we can't do anything for you today." The conversation got a little more heated, but I can tell you... there is NOTHING at Lowe's I wish to purchase anymore and will definitely tell everyone I know about the horrible service. In the meantime, I have to contact First Alert directly to see what they will do about this $30, 6 month old useless smoke alarm.

Then about three month later we decided to make an order on Lowe's website with a hope that maybe this time the customer service will do their job more professionally... But to our disappointment we were wrong... The windows were delivered to our house were WRONG again. This time I don't want to cancel our order but requesting a compensation for at least some losses: our time, our money we paid for rental truck to deliver windows and receiving our windows with the grids as soon as possible to finish our house projects. But so far the customer service are making unprofessional excuses and blaming Milgard company for all the problems instead of taking all the responsibility's and fix a problem to satisfied and help the customer in current situation... I hope Lowe's Customer Service will take my complaint to their attention and act to help us and improve their service to customers. Thank you.

The work started - first the cabinets which we have adjusted to but were disappointing at first because they are white, showed gaps and some had flaws. (They are not really customed made). These were replaced. And some changes were made because it did not "look right." The counter top we liked but made a change to have a partial (4") backsplash instead of going directly to the wall. The backsplash we chose to go with the countertop we replaced as well because it did not "look right".

The flooring we liked except that it was done poorly and many of the tiles were uneven - ridges. These were corrected for the most part. There is still some minor unevenness. We changed some of the unpicked parts such as the pieces that go in the doorways to connect the flooring with the carpet of the other rooms - an industrial looking piece of metal was changed for a wood piece which looks much more fitting than the cheap look that was initially done.

The painting job was also not the best, or even a finished look. We took care of some of the unfinished paint work that was left because we did not trust it to be done correctly anyway. The measurement of the cabinet above the stove which was also to fit the microwave/vent unit was completely off. The microwave was a pan size away from the stove. It looked ridiculous and it was argued about that it was close to the approved distance required. We were angry about this and it was all changed. We had to point out a lot of things in order to have it done to our liking otherwise it would probably have been left as done. The job started at the last week of May 2015 and was not complete or unusable until August 2015. (So much for 3-4 weeks).

The vanity cabinet was also the incorrect pick and we had to wait for this. The people that did the work - we believe that the main persons were OK (knew their stuff) but their sidekicks were not up to par. At the end the cost was around $30,000.00 plus total. Your team had come to inspect the final project - they knew and sensed that we were not that satisfied but had us sign off. What could we do? We were ready to get on with our life and knew that our dissatisfaction with the job (in particular - the painting and the unfinished look) was not going to be remedied by you.

It is now the beginning of 2017 (about 2 years). There is a small crack in one of the tiles of the floors which we had checked out by you but the consensus was something dropped on it. We have no recollection of such an event. The floor to us we feel has a slight unevenness (? subflooring) to it but to replace a tile (we have replacements) may make the floor look more like a botch job so we are leaving it alone. We hope it does not get any worse. The Delta faucet, the fixture to the sink, had started leaking after a year and was replaced by you. It started to leak again this past month. I called Lowe's Feb. 1, 2017 was told to call the installation team 877-505-4923. They were going to call someone to help us with this issue. I was told we should get a call in 24 hours. None came. Called again Feb. 3, 2017 - same deal - no response from any help.

I did manage to get a number for Delta (1-800-345-3358). Called them. They sent us a cartridge for free - we watched their video and managed to put the cartridge in and the faucet seems to be working again. Our complaints are the cost for a kitchen that does not look like a $25,000-$30,000.00 job. (Note again - this did not include any appliances.) Also not sure of the system - first you get a designer who is finished with you once it all starts going unless you have to order something, then a coordinator who you barely see and these people change around and you have to email because you can't get on the phone. And probably if you sign off which is required when the job is "finished" they are finished with you and you can no longer complain. A kitchen should last for a number of years without any problems. We are a senior age couple and not very hard on anything.

I wasn't rude to the guy from their delivery department when he called on Tuesday so am dumbfounded why they would do this. Looks like someone has a personal grudge against me. Well I canceled the order and got the charges reversed and went online and purchased the same washer from HomeDepot. There was another employee (supervisor?) there and I could tell from their actions and demeanor that this was done deliberately. I won't be doing any more business with Lowe's in Aransas Pass, Texas. Very disappointed, but I will not shop there anymore.

The subcontractor had subcontracted the job. The subcontractor, J. King Construction Company of Roseburg came out twice to repair the damages. Each time they try to repair the roof the interior and exterior damages get worse. The store salesman is very intimidating, threatening and self absorbed. The salesman and subcontractor are refusing to tear off the misapplied roofs and start anew. The store manager has not yet contacted me. Some of the charges were put on my Discover card. Discover has accounted the money to my account until this is settled. Buyer Beware of the Arbitration clause in your contracts with Lowe's. Do not expect this store to make amends for their wrongdoing.

I went to the Lowe's store in Elk Grove, California on Calvine Road and spoke with assistant store manager Shannon. Assistant store manager Shannon told me there is nothing they can do about the six foot long, one inch hole in my kitchen. I was highly upset! Assistant store manager Shannon was very disrespectful and highly unprofessional. As a loyal customer to Lowe's for years, I could not believe I was treated in such as unprofessional, disrespectful manner. Assistant store manager Shannon then told me that she would give me $50 and supplies to the fix six foot by myself! Seriously! After spending $4,000 of my hard-earned money as a retired army paratrooper, I could not believe what assistant store manager Shannon was telling me. I then walked out of Lowe's embarrassed and feeling highly disrespected, vowing never to shop at Lowe's again.

I received a call on January 17 advising me my carpet and pad had arrived. Later on that same day I received another call for the installation appointment. The soonest available day was January 23rd today so considering my work schedule and I work on the weekends that work perfect and I told the lady on the phone that would be great. The installation people called back on Friday to reconfirm my appointment to make sure I was still available which I was I appreciate the follow-up calls. I finally got my carpet laid today and your installers did a fantastic job. I am very satisfied and very happy and they were very friendly and professional. I'll be sure to use Lowe's carpet Professional installation again in the future.

The only thing I was a little disappointed in was the amount of time I had to wait all together for this job to be complete. I basically waited 3 weeks. The timing could have been a little faster. I also wish the flooring Associates could have advised me that it could have been that long as I could have prepared myself a little better but that's alright. Next time in the future when I need new carpet again I'll be better prepared. Again I am very satisfied with the service and the new carpet that was put down. It's very nice and once again I thank you very much.

Called customer service again, and the guy was not much help. He transferred me to his supervisor, Tina (a guy), which he was rude. Would talk over me and basically said they aren't honoring what the receipt says. I told him about how the other agent said they would, he would not care to hear about it and said that he will 'listen' to the call and train the agent again. Which is obviously a lie. I am very disappointed and am going to return all my appliances.

They would arrive around 11:00 a.m. and leave around 2 or 3 p.m. Between the lunch and numerous cigarette breaks (leaving butts in my driveway, or crushing them out on the bricks) this was far from what I was sold in the contract. I had to go to my old home and pack it up, so I left the "crew" expecting to return to a finished job. To the gentleman who was told you had to oversee the job, not true, they had my key and worked while I was gone. When I returned I could not believe what I found. There were muddy cinder blocks on the counter to hold the backsplash in place, a round bar sink sitting in a square hole (no water), main sink had caulking slopped all around the countertop, no water.

When I turned on the water it poured out of the bottom, caulking all around countertop, was running down the backsplash. My new refrigerator was in the formal dining room with dents in the refrigerator and scratches on my floor. (They sent the night manager's brother-in-law over to sand the scratches and put polyurethane which left shiny dark spots.) My custom cabinet over the refrigerator was torn out and when replaced left a space and they covered it with trim made of Styrofoam covered with contact paper (not the same color). The kitchen floor was not put down correctly. It had a bump and when walked on it was like walking on a plank board. My solid oak trim is replaced with unfinished pine. I was told to stain it myself. Lowe's sent store personnel to see this mess, and they agreed it was "sloppy" to say the least.

I will not list the other things because I will go on and on. I will say that during the entire job it was a no call, no show from Lowe's. The Project Coordinator now would not return my calls, they would say they would be here and I just waited and waited most of the time, never showed. Part of the same "crew" was sent to fix what they had botched (two were fired by now). You can't get something from someone that has no idea what they are doing. I did go to Corporate Support and that ended with a certified letter from the Vice President of Store Operations, who I am sure does not know the whole story. They are sorry they were unable to meet my needs and their final resolution was a $500 offer to get the final things done myself. Oh and I had a deadline so they could close my file. It was insulting and hurtful to me. I am a senior citizen and all I wanted was Lowe's to get my home back the way they found it.

I don't want cheap materials, or sloppy cover up repairs. I just want it back the way it was before they came. If Lowe's had of told me I was NOT going to get licensed professional people to do my work at the cost of $12,000, I would have never hired them. "If there is any problem at all, or if you are not satisfied for any reason, Lowe's will make it right, 100% Guaranteed." This if false advertising. Last I heard was to take their $500 to put down the kind of trim they tore up at the beginning. They want to close my file.

This is all unacceptable, especially after my husband went to the store early January and met with the store mgr., who was very nice and apologized and apologized! This morning we finally got a call from an installer who said he could not install the dishwasher until 1/27- that is 60 days after its purchase! We have been told that Lowe's now out-sources its delivery and install, well guess what Lowe's, it does not work!!! I have made 2 payments on appliances I still do not have yet! Crazy!!!

I had the huge flyer in hand on the counter, and I kindly raised it up and said, "isn't it 18 months no financing??" She looked baffled and confused, hit a button on the register and mistakenly put the sale through. "Dang it," she said, because she did not do the 18 months financing. I then had to wait about 30-40 minutes for the appliance gentleman to put the order through and cancel the original one.

On Monday morning, after not receiving a call the day before, I call to inquire about delivery. Once the order was found by the woman on the phone, she stated it was put through to a delivery on Wednesday with an old telephone number. I even said to the CSR, who messed up the order, "do you need me to go back there to make sure it's right?" She said no he would put it in the same. I checked, "with delivery Monday?" "Yes." On top of that, I now have a fraud charge on my account that went through today. So, I can only guess that CSR had something to do with it. My account number was never said aloud, and I had the piece of paper with the number. Maybe another guest copied it? I will no longer shop at this store, which saddens me. Totally, the opposite over 10 years ago.

We left the store and decided to buy the cooktop online instead which we did. We ordered the cooktop on 1/2/17 and as of 1/12/17 we still have not heard a word on when our cooktop will arrive. Item has not even shipped yet and I have guests coming to visit me next week. I have no way to cook. I am completely disappointed in Lowe's and will never buy anything from them again. I will buy all my appliances from Best Buy because I have had nothing but positive experiences when shopping there. I am willing to give Lowe's the opportunity to make this right, but if I have no cooktop by the time my guests arrive, I am done with them. Will not however buy another appliance through them.

I called Lowe's and they told me this was company policy and they would not even accept a copy of my DD214 as proof of service. I am deeply disappointed that Lowe's will no longer honor a veteran's service. We just bought a house here and are preparing to spend money on new flooring and appliances. Too bad for Lowe's, but the Home Depot across the street accepts the drivers license with the military insignia. I have asked Lowe's senior management to address this with a reply to my email. Hope I get a positive response. Signed: A Vietnam Veteran.

Now, my daughter who didn't know of this incident buys me a snowblower from Lowe's for Christmas. A $700 item. I didn't even have to put gas in it yet to see that the crank that turns the chute doesn't fit appropriately and doesn't complete a full turn. For this money, that snowblower should be working perfectly. So going to return this crap. Further entries to be placed, since I'm sure I'm going to get a hassle with returning this thing. I'm so sick of Lowe's. Can you do anything right? Just got back from Lowe's... Very impressed with the lack of hassle in returning the snowblower. I guess they perfected the return department.

We called Lowe's manager John and told him why did they come earlier? He seemed annoyed at me, he didn't explaining why they came early without notice, also he didn't apologize. I decided to cancel the order, he said "OK", seeming he didn't care and hung up. One apology would make a big difference, how can I trust them again. Please respond if anyone receives my complaint. Hope I get an answer soon. Very upset customer. Thanks.

Now it is December 30th, I log into my Lowe's credit account. The payment still has not been posted. I called the Lowe's credit department and they tell me they have no record of any payments being made, no record of me ever speaking to anyone and now I have a late fee and my minimum payment has been raised. I finally spoke to a manager and had the late fee removed, but I still don't understand why my payment never went through. I'm not sure if this is a Lowe's problem or a Synchrony Bank problem. Either way it was very frustrating. I don't think I will be using Lowe's credit or any other store credits that use Synchrony Bank again.

When Lowe's was notified of the mistake they said that it was my fault for not supervising the job. I immediately told them that I didn't pay them for me to supervise the job. When I paid them I was entrusting that they knew what they were doing. They offered me $300 for the inconvenience. Up until that point I had paid Lowe's over $20,000 to do renovation projects to my home this year alone. I could not believe the customer service that I was receiving. I will not buy so much as a light bulb from them. I now go to Home Depot for my home projects and have encouraged my family to do so as well. My mother was in the process of considering Lowe's for her kitchen renovation and upcoming hardwood floors project. After my last experience she is allowing Home Depot to do her projects.

The installers promptly left at 4:45p.m, promising to be back first thing in the morning at 10:00a.m? I need that job!! The installer called at 10:00a.m the next day, he obviously just woke up and stated he had to do another job before he come back to mine later that next day. I advised him that this was unacceptable. I turned to Lowe's customer service, who are inept, and were able to provide no help to get the install service complete. The lack of help from Lowe's "Customer Care" service to get my garage door installed has been consistent throughout this process. Save yourself the headache, don't buy a garage door from Lowes Florence KY and AMARR Cincinnati and expect to have it installed anytime in your lifetime. You’re Welcome!!!

On 12/19/16 I got a nice man that dug deeper, and found out that the vendor claims he never received the order and they would not be able to fill the order. I could not believe that I was going to have to tell my grands that this had happened! We got out and went to several stores that might carry this and found one. Had to pay $50.00 more for it. But at least Christmas is not ruined for my grandchildren. BUT NO THANKS TO LOWES!!! Sorry service.

My order still says processing right now (3 weeks later) even though they said it was canceled. I have no clue why my order was canceled and I had to place the order over the phone. The customer rep told me that they will try to deliver the item asap because of my delay but 5 days later I get a call from my local store and they told me they won't be able to deliver my item for another 2 weeks (Christmas Eve). This is terrible service. Why would anyone with this kind of experience want to purchase from Lowe's if this is what they should expect. If I had known that I would have to wait a month to receive my item I would have never purchased it from Lowe's. I only purchased the item from Lowe's because I held them to a higher standard and I realized my mistake in doing so. This is ridiculous.

I had to go home and retrieve the original for sale sign with the notice that the reason for clearance was due only to the water/ice dispenser not working. The staff continued to argue that they only put dented appliances on clearance and so even if the for sale sign does not say dented it is. There had been four refrigerators on clearance when I bought this one and the others had been clearly dented and had also stated such on their for sale signs. I had purposely chosen this one because both the sign and my inspection of the unit had indicated no dents. Anyway, the store staff was very rude. So I asked to speak to a manager. The manager then agreed to sell me a new unit for store cost, which I bought and have no problems with.

However, I now have a problem with the Lowe's credit card. I made the first payment for November early and then decided to make the second payment for December early a short time later on November 2. I also paid $300 on my account, which was much more than the required minimum payment. So I was surprised to be sent a notice that my December payment was past due. When I called the creditor card company they told me that because I had paid the second payment in the "old billing cycle" which ended on November 3 that they had given me a $25 late fee because they didn't consider my payment to be for December. When I explained that the payment had been intended for the December bill, they said that was too bad because for it to apply to the December bill it had to be paid after the third of the month. I told them that was ridiculous and that I wanted the late fee waived.

They said that that would only be possible if I paid the minimum required payment of $59. I ended up paying it and will immediately now have to pay the January payment, but only after January 3 or I will be "late" again on my January payment. The lady condescendingly told me that it was "nice" that I wanted to pay extra money on my card so that I could pay it off early, but that, basically, rules are rules and if I don't want late fees I have to pay the card according to their billing cycle and rules. So now I am "patiently" waiting for January 3 so that I can pay my credit card "on time." In addition, my minimum required payments keep rising. The first month the minimum required payment was around $22. The second month's payment was higher and now the required minimum payment is up to $59. Seeing that Lowe's isn't the only supplier of appliances, I will not be using their services again.

I also recently found out it is not a morning install that I waited for over 3 months to arrange. Because I asked him why he is not picking up the window (based on what Lowe's stated to me last night and to give him a heads up of the call), he says he is not doing install 2 days before the scheduled date. That is massive retaliation and intentional racial bias practices against a ** female customer's complaint for filing with BBB of NJ. I will be suing his business and Lowe's for my money if the install is not completed. Lowe's may think they can hire contractors who engage in these practices of retaliation or discrimination but there will be a massive state complaint regarding this concern. No agency will be left out if not resolved. This is a nightmare from hell but rest assure hell will go both ways. Torio Construction and Lowe's will be answering paperwork for the next two years.

I may be ** and female but I am not an ignorant fool to these race based under handed gender discrimination actions and tactics. I will be filing a complaint against every single person and party involved for implied and written breach of contract. Taking $1,400 from this customer over 3 months ago and never returning calls and failing to meet installation agreements based on bias in contract business. Mr. ** fails to give me his supervisor's info numerous request made, Parker ** of production department has not returned a call since October. Give me your supervisor's telephone number and information. I would like to talk to him or her. Thank you.

Who is this guy hiding from??? Yes, they did have the correct number. He called today at 4:45 to get the address (he was already out there once and has the plans with the address) and my husband told him not to bother showing up. So disgusted with Lowe's at this point. They did refund us 10% or $110 of the cost of materials, but installation charges are another $2,000. Now it is 10 days past our original installation date and we have told Lowe's to pick up the materials. It would be nice if these big box stores got some references and background on these guys they contract with. I will NEVER do business with Lowe's again!!!

Lowe's was supposed to order us a new vanity on 11/28/16 with a rush. We find out yesterday that vanity was never ordered. I ordered this in August thinking I would have it done by Christmas. Now I won't have even a working sink for Christmas. I've been very patient with them but now I'm losing my patience. Their people don't seem to care about the customers and do not follow through with anything. This has been a joke. I will never use Lowe's for any installation or renovation again. I should have learned 5 years ago when we bought a new front door and it took them 4 months to install that because they broke the first door.

Original Review: Dec. 11, 2016

Signed a contract in Aug. for roofing, soffit, fascia, gutters, downspouts and siding. Was told it would be done by Oct. Roof was done at the end of Sept. and was told that the job would be completed in two weeks. Then was told it would be started Oct. 17. Finally 2 guys showed up in the middle of Nov. with wrong color gutters and said that the material Lowe's delivered was wrong and inadequate. Never came back. A project coordinator would call occasionally and ask if the job was done and if I was happy. When I started to complain toward the end of Nov. the calls from her stopped. Talked to a manager about it and was told he'd get back to me. Never did. I financed it Lowe's and have already made 4 payments on it without getting the work done. The roof work was OK but the chimney flashing was sloppy and they did send a person out to fix it.

Now it's the middle of Dec. The material in my yard is covered with snow and temperatures in the teens are forecast. I am very dissatisfied. I see that in the contract signed that there is a clause excusing them from a delay like this. Do not know what I'm going to do now. Will never deal with them and anything else like this and will warn others to stay away from them.

Updated 2/26/2017 - This is an update to my Dec 11 post. They finally showed up a week before Christmas and completed the job. My bad experience with them just continued. I was not happy with the way the installers were hanging the soffit and asked that they would hang it level not at an angle. They became argumentative and said they would do it the way they wanted. I complained and different workers were sent and attempted to hang it level. They finished the job but had to come back and make adjustments due to poor workmanship. Overall I am not happy with the work done. The shingles and gutter work were done to my satisfaction but the chimney flashing, soffit, and fascia were all done poorly. I'm not happy and would not recommend them to anyone. I still have windows to replace and a kitchen to remodel. I will not let Lowe's touch those jobs.

Kitchen has been down long enough, so now it will be fun trying to install the tops when the bottom cabinets are in the way, but at least the countertops are coming in a few weeks. I have never had a delivery issue from Home Depot - if it is due to be delivered on a given date, it arrives. Ordered my sink to be on site for the countertop template which was last Monday. Ordered online the previous Monday; arrival date was to be Friday, and on FRIDAY it was here. So lesson learned; I spend a lot of $ on remodeling projects and for years and years have never had an issue at Home Depot, so I'm sticking with them. Lowe's is not reliable and does not go out of their way to make sure you are happy.

Some have been okay. For instance, I have never been disappointed in Lowe's Kobalt tools. For a DIYer, they're generally equal to other national brands. But Kobalt is about as far as "good" goes! I've had nothing but trouble with some of the other Lowes Brands. For instance, Lowes' GARDEN TREASURES. I have made two Garden Treasures purchases in the last couple of years. The first was a large cantilevered deck umbrella.

After two years, a cast aluminum yoke disintegrated. This umbrella had never been subjected to misuse or been caught unfurled in windy conditions. I'm an engineer, and I concluded the yoke was just plain misdesigned. Wall thicknesses too thin, etc. Compounding the problem, it's not a replacement part. Fortunately, my local welding shop was able to weld it back together and I packed it with epoxy to reinforce it. My gripe is that a $350 umbrella fell apart after only two year's light use and Lowes was absolutely NO HELP.

Lowes' GARDEN TREASURES (again). Bought a nice deck table and chair set at the end of summer 2015. Within two weeks my wife came to me saying it was rusting. Chinese junk. I got absolutely no sympathy from Lowe's. Was actually told that it shouldn't be outside uncovered. They would give my money back if I brought it back to them. The fact that I paid for delivery made no difference. I had to find a way to return it myself. We repainted it instead with Easton Hardware purchased spray paint.

Lowe's' HARBOR BREEZE. Bought a ceiling fan about five years ago. When the light bulb burned out, I struggled and struggled to remove the glass cover to get the bulb. Lowe's customer service was not even able to identify the fan from the numbers I gave them. Nothing at all helpful in the manual. Then a year later during one final desperate effort to get the darned thing off last summer, my wife Googled and found a new YouTube video on just the problem. It worked (Make duct tape tabs to hang on to and turn)!!! Judging from the number of comments to the YouTube video, I was not alone with the problem. Poorly designed, poor instructions, poor customer service. Lowe's' UNITECH (Do I have that spelled right?) - Cheap electrical stuff. The batteries I've bought are prone to leakage. Various other gadgets have proved unreliable. Various other things have proven to be short-lived, prone-to-failure junk. Cheap Chinese junk again.

Lowe's' CONTRACTORS. Have had a couple of poor experiences. The latest was the free installation of carpeting we bought at Lowe's about four years ago. About a year and a half later, a long buckle appeared. We were told that we must have moved the furniture around (we had not). Our responsibility or they'd send somebody out for a couple hundred bucks. To hell with them!

My point is that Lowe's is a great store in so many ways (thus two stars). But I will not ever buy Lowe's brands again. Nor will I ever use Lowe's installation services again. And I urge everybody to think long and hard before buying Lowe's brands or use their installation services. Spend a few extra bucks and get something made to high standards, and/or installed by reputable craftsmen, and/or from a store that will stand behind their products and contractors. Lowe's will take back about anything little. But in my experience with the big stuff, they run like rabbits for the exit. In my opinion, you should too.

I was told today it could take up to 90 days to receive and that it is a manufacturing issue in Korea and out of Lowe's control. Well first of all, it's past 90 days! Second, why weren't we told this September 11th when it was originally ordered and 3rd, why is Lowe's advertising a product that they "have no control" over and the consumer is not getting what they paid for! I'm very disappointed in the runaround I've gotten each time I've called Lowe's on the expected delivery date only to find out they push it back another month! I'm not satisfied that I paid for items and 90+ days later I still do not have them.

I called the main guy RICK, and left a message. He called me back and already knew that I said something, but he was sooooooooo rude! It wasn't even like I was paying for a service... he said "Mrs. Blank, if you just keep complaining, it's going to make it uncomfortable for everyone." He told me they were all independent contractors and in other words they didn't give a rip whether I liked it or not... just "SHUT UP, SIT DOWN AND LET THEM DO THE JOB". I said so that is OK, to do what they did... Again RICK was very condescending and said "Mrs. Blank, they are going to do their work, and do it right," but I should just leave them alone. To sum it up, "STFU and let them do whatever they want!"

I have seen all the bad reviews about LOWE'S installation services. I had only used them one other time and a plumbing installation service and it was fine, but this it seems that I am at their mercy, and threatened to I guess have uninstalled windows if I didn't shut up. I don't think I will ever use anything at LOWE'S that I have to use their installers. If I buy anything, I'll find my own installers that's for sure!!! I don't like being beholding to them by threats and that's exactly what I felt like!

We waited until 3:30 pm and nothing so I called the delivery company. A representative said he'll call me back in 10 min. When he did he said they are in route and would get there soon. 5:30 pm I called them again. Another person said will me in 20 min and he never did. I called the store directly and the manager promised to call back. She said they are still coming, it maybe late, but I should still expect them. I waited another 2 hours and called her back and I all got from her was, "Okay, I'll call them and be on hold for another 20 min sir, hold on."

Now, her answer really pissed me off. She was very unprofessional and told me things I really didn't care about. At 8 pm, my wife received a call saying they will deliver at 9 pm. At 10:30, I called the driver directly who told me he's a human being, he's been working all day and his helper was tired and refused to deliver. He went on saying "What you want me to do, we are tired, we called the store and they should have called you. It's not my fault."

I have been in the retail store business for years and, I have encountered a fellow sorry employee here or there but to see this attitude in each and every employee demonstrates that they all are unhappy with their hours and pay. No excuse. You knew the pay when you walked in there under your own power to get the job. I recommend to anyone going to the Gulfgate Houston store, to bring a lunch, your own information and don't be in a hurry to find what you need and leave. YOU ARE ON YOUR OWN IN THERE AND NO ONE GIVES TWO HOOTS IN HELL ABOUT YOUR EXPERIENCE OR EVEN YOUR MONEY.

One week later his report came in that this was normal wear and tear? Something stinks there? So it takes another month to get manufacturer's rep out here, and he sends in a report two weeks later saying carpet was 20% worn out, but that is normal? Really? After 2 months 1/5 of the life of the carpet is worn down and that is normal? Now for the worst part, I have been in contact with lowe's exec. customer service, Lacy, and she does not care that there has been lying and deceit during this whole process. I want phone call from executive level on Monday. If not, I already scheduled an appointment with local tv station for Tuesday afternoon. They are very interested. You know David and Goliath story. Lacy has my phone number. If I do not hear from you by then, fun will begin!

One day an installer showed up and installed the wrong door and no trim. I talked to Jonathan again, he apologized, agree it was a mistake and would figure out what happened. At this point, early October, I am begging for it to be installed by Thanksgiving. I was told that it would be possible. Well, we joked about the goofy doors with no trim to our friends and relatives as we sat around the table for Thanksgiving. It's an open space and the closet is very visible from kitchen, dining room and entrance. But it not a joke and I'm sick of trying to track someone down for an answer. It just closet doors. They have been paid for but I have been living with an eyesore for 6 months still trying to get an answer about when they might be installed. My understanding is that they have been at the store since 11/11 but no installer, we were told we could pick them up.

At what point do you all hold any accountability for this?!!?!?! How can this be? And how is this ok for you all??? I can buy this item from numerous other stores and will be doing so, but I am just so annoyed and upset with Lowe's and this awful practice!! Also not being able to offer rainchecks or any other comparable offer to satisfy their customers, besides just a "Oh we are sorry!!" for the 4th time!! Do you have any idea how beyond frustrating this is?? Nope! Or else sorry wouldn't cut it!!!

The delivery manager then said she was transferring the call to the Asst Manager, Scott. He picked up the phone and laid it on his desk for several minutes before answering (we could hear but he would not talk). Next, he told us that there was nothing we could but wait the 14 days and that he was very busy and didn't have time. Next he said "we needed to decide if we wanted to wait" and HUNG up on us. What a JERK. I called and got a full refund from Scott and then purchased the same exact units at Home Depot for less money with a quicker delivery date. What's most shocking is that never once were we offered any type of help or consideration for the situation. And what are the odds that two new units would be damaged just prior to delivery. Senior Management must not care about $2,700 orders or their customers very much!

On Thanksgiving Day this year my dryer quit. Black Friday we went and found the one we needed. Ask when they would deliver. We were delighted that they could deliver this afternoon. In preparation we disconnected everything and moved around furniture to make everything go smoothly and cost them as little time delivering as possible. Someone calls today and says they want to deliver in the morning. (We will see about that.) After I expressed disappointment, he say he could bring it about 10 PM. Excuse, Black Friday. This should not be my problem. They knew for as long as they have been in business today would be Black Friday. Baseball players and children sometimes get three chances. I give adults and businesses max of two. What a terrible inconvenience they have caused. Next time I need a major appliance or a roll of duct tape, I will look elsewhere.

We filled out a reimbursement form, sent in all receipts for meats and etc... Also had lot of vegetables from the garden this year. But the main thing is my wife and I lost our wedding cake top, this has absolutely destroyed her. The Amount lost was a little over a $1000.00 with all the meats, vegetables, cake top. Was sent email when they received my reimbursement paper work stated I should receive my reimbursement in 14 business days. Have not received nothing. It's been 16 business days now, have called. They claim they cannot call claims. This is a bunch of **. I would not ever buy anything from them, hope lots of people read this and do the same.

Since they only deliver to my town on Tues & Thurs that meant I still didn't have an answer. I have gotten nothing but lies and excuses from Lowe's. I should have come to this website before ordering from them. Now I find they cancelled my original order and placed another without getting my authorization which is FRAUD. I ordered the range in plenty of time to receive it for Thanksgiving but who knows when it will come in. Since I did not give my authorization for them to cancel or reorder the item and have no idea when it will come in, I am not going to pay for it. I will write the bank that issued the credit card and send notice to their customer service dept. Lowe's doesn't return calls, has poor customer service and delivery service. BEWARE - ORDER FROM LOWE'S AT YOUR OWN RISK!!! But I'm telling you they are not worth all the aggravation.

About two hours after sending the CEO E-Mail Lowe's contacted me from their headquarters in North Carolina. Wow I thought my door was on its way but what I got from the representative was that Mr. Robert Niblock was extremely upset that I sent him an E Mail about bad customer service. The representative that called me told me that if I complained to Niblock again he would see that I would be dealt with firmly and immediately. So no door... no idea when they are going to meat out that firm discipline but I am waiting for both Mr. Niblock. So what I did today was to buy 100 shares of Lowe's stock... now I am an owner Niblock and I am writing to every board member about you and your heavy handed tactics. People stay away form Lowe's. They are a bad company and their leadership is well... let's just say it is something a stand up comedy star tells.

Consumer Reports rated it highly, but if Lowe's had done their research before selling it to us, they would see there has been a class action lawsuit against Samsung for their failing refrigerators since 2010. I can't reach a human being at Lowe's. Now we're just trying to find a fridge that works on Craigslist, while we pour gallons of milk and half down the drain and drink our morning coffee black. Then figure out how to get this shiny giant pile of fraud out of our house.

Now if you cannot deliver between 4-8 on Wednesday because it's too far out why in the world would you offer me the same time just a different day BUT it still the same thing too far out from your warehouse. Really pissed off and disgusted at this time. It's a crying shame you can't go somewhere and buy a washer and take it home and do your laundry all in the same day. Now I have to call my boss and see if I can rework my schedule in the midst of our hectic work week.

The flooring that we bought is Lay floating floor. We have been going back and forth since September 16th 20/16. I have talking to the store. I have talking to the corporate people and nothing has been done. They keep saying they'll call us back which they never do. I talked to him yesterday for about the 15th time and they assured me this, somebody would call me today to get a date scheduled to repair a flooring.

Lowe's of the many floors for me in the past with carpet and vinyl and I never had any issues this is the first one that I've ever found. But with the way you're handling the warranty work I will no longer be shopping at Lowe's and less it's the only place close by. I have many rental houses and I have declined 2 more estimates from Lowe's. If you decide to use Lowe's you better hope it's done right the first time because of warranty is way out of the question. I will not be buying any appliances to furnish my house as well that I sale or rent or nothing in the future. I spend approximately 60 to $70,000 a year at Lowe's but not no more. I hope this helps you out and deciding whether you want Lowe's to do anything for you.

Original Review: Nov. 4, 2016

Buying a dishwasher is easy at Lowe's. The most difficult and frustrating part of the contract is installation. There is a communication disconnect between the Lowe's store and the company in charge of "reaching out" to the installer (the customer service rep - 1877 505 4923, installation). Purchased on Monday, 10/31 and promised by sales that an installer would contact me in at least 3 days. Still waiting for installer to contact me to schedule installation. Three calls to Lowe's installation has not produced a call from installer... Am so frustrated, wish I had purchased the dishwasher from Menard's... The installation rep blames the Lowe's sales and Lowe's sales blames the installer. I am stuck without a dishwasher in my home.

Updated on 11/09/2016: Installation of dishwasher scheduled for today between 10 and noon. Called by Lowe's Installation at 9 AM saying that truck was broken down and delivery will be postponed until tomorrow. I took off work and rearranged my morning to be at home now I have to do the same for tomorrow. Who will make Lowe's great again?

Fast forward 2 months, the fence is still looking good, no bad had come through, no heavy rain or stronger winds. But come October 10th after the strong storm that hit Myrtle Beach, 80% of my fence was now leaning over and in pieces in my yard. I understand it was a strong storm, and that the damages were to be expected, but the damages I endured were not due to strong winds and heavy rain. Upon inspection of the damages we noticed only 1 out of the leaning posts had snapped, meaning the other 9 had simply fallen over.

I talked to Lowe's install about what had happened and they told me they wouldn't even send the installers out to look at due to the fact it fell during the storm. So I went along with the cat and mouse game and had my insurance adjuster come out and assess the damages. I also have had two private contractors come out and all have told me that the installation was not done correctly and there should have been more cement on each post.

I was able to pull two posts straight up out of the ground with ease, revealing no signs of cement on the posts, and little to none cement in both of their holes. I know there's two other posts where I can pull them right out of the ground and reveal the same thing. I took the many pictures of the damages and the video of me pulling out a post revealing no concrete into the Lowe's I had purchased the fence from, and they agreed that it does not appear it was installed correctly and that the contractor needs to come out and address it. The issue is they are telling me they cannot make that judgement call, and that is ultimately up to the Lowe's install people.

My issue is I paid $3883.67 for a fence and within 2 months and 8 days it ended up scattered across my yard in pieces. I would not be writing this complaint or pushing the issue at all if all my posts had snapped due to the storm. Snapping posts would mean that they were properly installed and cemented into the ground like they should have been. My issue is 9/10 of my posts that are loose and simply loose due to cutting corners on the install and not cementing the posts like they should have been. I've now had to deal with two dogs and no fence for almost a month now, with no end in sight from Lowe's and their subpar contractors, neither of which will even come out to see it in person. Extremely disappointed with the service I have received from Lowe's install, to not even take the time to come out to my property to see the poor job their contractors did just blows my mind.

Talked with manager Dominic and let him know, after the 2nd window was broken, that we would like a discount on the window and we would like it installed as soon as the window is received by Lowe's. He said that would be fine. Called Lowe's and was told that the window was in, talked with the manager Mario and he said that he would talk to the installers and ask them to get our window installed this week. Just got the call tonight from the installer that they are already booked up and we need to wait another 9 days and that I had better take that opening because it would be gone if I didn't take it. Very rude. Very unacceptable. I do not recommend you buy windows from Lowes. I guess you get what you pay for. Won't be buying windows from Lowe's anymore and will shy away from buying big ticket purchases from Lowe's in the future.

On Saturday 10/29/2016 a store rep named Michelle came to the property and witness the horrible fence install job. She too agreed that I am missing items from the inventory. I am still waiting on resolution as I do not believe I should have to pay $9,000.00 for such a poor job. What is so disappointing is that I kept my end of the bargain - I started paying on the fence even before the job was started. I had no reason to believe that I was going to be the receiver of such a poor install. Lowe's quality has gone to the dumps. I would not hire Lowe's to do any more install jobs.

I am making it my main mission to alert the public not to use Lowe's unless their standard is subpar quality and disappointments. I am giving Lowe's one more week to resolve this then I am going to file a civil lawsuit. I need to be made whole. Lowe's should only sell merchandise and leaving contracting and coordination of contractual services to real professionals. I am so displeased and disappointed with the fence install I get upset looking at it every day.

I called Lowe's and have spoken to different people and always get different answers. The last one was that I should have had Lowe's install the cabinets because that was the problem. Then the subcontractor told me that I need to buy over $100. worth of floor molding, stain it to match the cabinets and then they would come back and cut the floor around the cabinets and put the molding on, and call us when you have everything. This was in the dead of winter I was suppose to do all this. I paid over 4000 for the floor and another 6000 for the cabinets which are not wearing well at all. I feel taken advantage of, and feel I really wasted my money. The floor looks terrible and I am so disgusted it has taken me months to even write this review. It looks so bad I hate to have anyone at my home. Never again would I buy anything major from your store. Total disappointment.

Two days passed, never received a call, so I went to the store in Garner and was informed that it was not the Garner stores responsibility to build my fence, but rather the Lowe's store in Northwest Raleigh because they got credit for the sale. I contacted that store and they said they were not responsible because they didn't measure and sign a contract with me. That day I called the corporate 1800 help number, received more apologies and was assured they would fix this.

October 19th I emailed Lowe's CEO Mr. Niblock, relaying my frustration with Lowe's and requested his assistance. The following day an executive assistant contacted me and again apologized and said Lowe's would make this right. The gentlemen did call me back and informed me that I needed to be patient, because the job was only put into the computer 5 days ago. I again informed him I signed a contract on 1 October, at which point I was informed that I had the option of waiting for a contractor to be assigned or to request a refund, which is what I did. I had long been a dedicated Lowe's shopper, but after this experience it will be a very long time before I shop in Lowe's again.

One claim the Lowe's manager made in regards to our cabinets was that we made numerous changes to our floor plan which created confusion, which then led to the wrong cabinet being made for our cook top. We only made two changes to our cabinets that had NOTHING to do with the cook top. One change was the style of doors on a section of cabinets and the second was to swap the refrigerator and double oven locations in the kitchen. Another claim in regards to the cabinet for the cook top was that Schuller only made a top drawer cabinet for the cook top. This is incorrect. There are several options. There were only three visits made to Lowe's for our cabinets. I don't think this would justify several changes being made to our floor plan.

No actual floor plans (measurements) were ever given to us by the Lowe's designer until AFTER the final paperwork was signed. When I asked for it (to ensure everything was correct) the comment was made that it was against policy. Common sense tells me that someone would want to verify that ALL information is correct BEFORE signing FINAL documents. If Lowe's is so worried that someone will take the plans and go elsewhere, then I would suggest a deposit. It was a HUGE risk on our part to sign final papers with the assumption that your staff didn't make any errors. I contacted Lowe's and sent pictures (while still in the box) of our cabinets that had shipping damage. Not one phone call was returned. I then called a few days later and the rep stated the replacement cabinets would be delivered to Lowe's in 7-10 days (it took 22 days).

We went to install our microwave and the door will not open because of the area being tight and the door sits right up against the wall. Per our plans, our cabinets were supposed to start at the wall. Lowe's knew every appliance that was being installed. We not only purchased them from Lowe's but we purchased them at the same time as our final cabinet appointment. If their designer doesn't know to put fill next to the wall, then they may want to educate. Another comment made by the manager at Lowe's was that our cabinet installer should've just moved the cabinets over to make room against the west wall. A little side note nobody wants a gaping hole and a designer should know to add fill to the design. Our installer (who by the way has installed cabinets for Lowe's numerous times in the past and has been doing it full time for over 20 years) followed the cabinet plans that were printed by Lowe's.

I called Lowe's October 10, 2016 and told the rep to order the fill so that we could get the microwave area fixed. I would need enough to add to both sides of the window. She stated she would call me back and never did. I get to be the one who forks out the money to have the entire top row of cabinets moved because Lowe's did not add fill to the design. I also get to pay someone to change the cosmetics of a cabinet because the designer put a top drawer in the cabinet stating it would work (NOTE: we had to cut three cabinets to get the cook top in and the drawer is now a face plate). In addition, our kitchen sink and faucet was never shipped with the order.

If you look at my Lowe's account, in the past two years, we have spent over $30K with Lowe's. We still have paint, railing, flooring for a 3600-square foot home, two bathrooms and the laundry room to finish. I believe I will take our business somewhere that knows the meaning of customer service and someone who will stand behind their work. Mistakes happen but Lowe's will not own up to flaws in the cabinet design and they have horrible customer service.

After fighting with the manager they was going to come out on Thursday Oct 20, 2016 to look at it. Well I had to cancel, going to see my doctor but I need that washer. Right. And they called me on the 19th and told me it will be the 25th before they can come look at it. LOWE'S I have always bought everything from you but never will you get another dime from me if you don't get your act together.

Two weeks later I got a call from Lowes notifying me that they had never even ordered the jambs and that they would have to order them again and I would begin a wait again. While all this was going on I could never get anyone from that department to answer the phone. I had to keep asking the operator to put me in contact with the store manager to ever be able to talk with someone regarding the problem. Neither the department worker, the department manager or the store manager have been able to get my purchase correct and none of them seems to care. I'm still waiting for the jambs at this time (six weeks time lapse). It's just a matter of time until Home Depot builds a store here and when that happens Lowes will lose a lot of customers.

Customer service at the stores are a disaster. Nobody knows how to be polite and assist clients. They just transfer the call around to different phones in the store where you get bounced around and nobody picks up. When calls get bounced back to the person (or idiot) who originally picked up, you'd hear the phone get picked up and then a click as she hangs up. Calling the stores are a complete disaster.

MY BIGGEST COMPLAINT is ORDERING APPLIANCES with Lowe's. First, I bought a refrigerator for my new apartment. Ordered online. Receive notification after order is placed that item is backordered and will not be in stock for 3 months. Second, bought a gas stove. Order is pending for a few days and I get a call from their delivery service XPO. XPO says, "We're coming tomorrow at X-Y time". I take off of my normal business hours full time job to wait. XPO calls and says, "We're 15 minutes away, but did you buy a refurbished item?" The call went to ** after that. Told them to take it back.

DO NOT BUY APPLIANCES FROM LOWE'S. I ordered a washer/dryer/stacking kit for my new apartment. After a week delay I get notice that my item can be delivered. XPO calls again and says it's coming tomorrow X-Y time. I take off work. I call XPO after the delivery window since they didn't come. XPO says, "Didn't Lowe's call you?" The delivery was cancelled and they need to reschedule. I call them to complain to ask if they think having us sit at home all day for nothing to happen is a joke to them. The idiot on the phone said, "You can get someone else to sit at home." After another wait, the store says they can't deliver again, cancel due to elevator not working. Things are getting ridiculous. I complain again and finally the order is delivered after much heartache, vacations days lost at work for no reason, money and time for having to do laundry outside. Just a complete disgusting experience that I can't put into words here.

I've never had a worse customer experience with ANY COMPANY IN MY LIFE. I used to love Lowe's. I gave them my first chance at all my business for my home furnishing. I still have things to buy for my new place. I'm under 30 years old and have lots of time in my life to spend money at home improvement stores and will definitely be getting new homes again in the future to be furnished. They potentially could have made $10-15k in sales from me just this time around. Customers don't remember just average experiences, but they definitely remember the amazing or horrible ones.

I work weekdays and the store doesn't do late deliveries so I had to wait 3 weeks to get it deliver on a Saturday. First, they tell me that my units are going to be deliver between 1-3 pm. Awesome. Then, I get an early call that morning as I am out of my home because I don't have to be home until 1 that the delivery is going to be done earlier because there were some cancellations So now the delivery is at 10 am...and they call me at 9 am. I'm not home and I'm far from home, but cool, my friend is home so I figure she could let them in.

The third party that Lowe's has a contract with delivers the washer and dryer and the folks doing the delivery realize the STACK KIT and flexible dry bend for the STACKABLE WASHER/DRYER unit are missing. The delivery people don't call me. They instead tell my housemate they can't install it and leave the washer and dryer IN MY LIVING ROOM. I get home and I call the store because what the heck? And they tell me that while I did buy the flexible dry bend and it must have fell off the truck or something that I didn't pay for the STACKABLE KIT. Again, I went to Lowe's and purchase the units and asked for delivery/installation because I don't know what are the things needed to install it.

I assumed all the hoses and things the salesperson told me to buy for the unit were all that was needed. I tell this to the store manager and he tells me that the person that sold me the units doesn't normally work in that department so that person wasn't aware that a stackable washer/dryer that's going to go in a closet type space needs a stackable kit. That's the store excuse. Now, I asked the store why the delivery person felt compel to leave a washer/dryer in my living room and not take it with them...and I was told if they had taken it with them that it would have been a cancellation because the store can't hold units until they can order me the stacking kit needed.

I called customer service and they say there's nothing that they can do. That they can order the kit that's missing and the flexible dry bend would be order to but the store would reimburse me for that one because I had already paid for it. Once they order the kit then I have to wait for it in the mail and then I can reschedule installation. Now, I'm not sure why this seemed like an acceptable response. Is not like I'm the one that made the mistake. I told the customer service rep that this wasn't acceptable because I had already waited 3 weeks for the delivery and that it wasn't my fault that Lowe's salesperson sold me a unit without all the things that were needed for the installation. I asked the rep if she could transfer me to her supervisor to which she did. The supervisor called the store and same result.

So I asked if I speak to her supervisor to which she said that that was it. No one above her. Somehow there is a higher level of customer care beyond the regular 1-800 Lowe's. There's the executive customer service number 866-284-8989. I was transfer to that number and I was getting the same response, but then they agreed to send someone to move the washer/dryer to my garage at no cost the next day and that they wouldn't charge me for the kit, because you know all the hassle I was going through. I was on the phone with Lowe's for 3 and a half hours on Saturday...and the best they could do was send me a $40 kit? I PAID 2000 for a washer and dryer believe me a free $40 kit was not worth the 3 1/2 hours on the phone with all levels of support at Lowe's.

Sunday came and nothing. No one showed up to pick up my units. The person that was coming to move the units said they called (although there was no voicemail) and then they said that they showed up to my house and no one was available. THIS IS TOTAL BS. I've been home all morning and no delivery truck was ever in front of my house and no one knocked. So I just spent another 2 hours with Lowe's. The person that was assigned to my "case" was off today and the first 2 times that I called the reps said there was nothing that they could do and they transfer me to Janet's voicemail (the rep who had promised someone would move the units to my basement). I called again and on the third trial, Sara another rep was able to call the store and get someone to come back and move my unit out of my living room.

Unfortunately, Sara wasn't able to provide me with a time of when they could move the unit and stated that I could reschedule for Monday. I work during the week so this is no good for me since they can't come after 5. Sooo here I am waiting for someone to move the washer and dryer out of my living room. They might show up or say that they did like they did this morning. Who knows. Worst customer service ever and worst shopping experience ever. The nature of Lowe's is clearly a focus on sales, poorly trained employees who probably have sales quotas to fill which is why you have someone who knows nothing about washer/dryers just pushing whatever.

I get that the salespeople are not professional installers but if a customer is buying a STACKABLE washer/dryer for a closet and installation is included why wouldn't you also sell the STACKABLE KIT...and why does the store manager think that having sales reps that don't know products is a legitimate excuse? If the sales person had told me he sells plants and everyone that sales washers/dryers was off I would have not bought it that day and come back or gone to a diff Lowe's or gone to a diff store...I'm very disappointed and I really wish I hadn't gotten the store card because I know for a fact I will never set foot in another Lowe's again.

Lowe's contracted with Platinum Factory Services to come to my home to fix it. Platinum absolutely refused to honor the warranty and wanted to make me pay upfront, then be reimbursed by Lowe's or the manufacturer, prior to confirming the visit. They would not commit to a day or time, then when they did, gave me an 8-4 p.m. window. They then called to let me know late in the day that they could not commit to this window, and wanted to come to my home the next day, for the same window. They also asked for cash upfront. I committed to provide cash upfront and they asked how much. Then they couldn't commit to the window anyway. It just was a bad experience.

To shorten the story, I wrote Lowe's home office and they would do nothing. The manager never apologized or claimed responsibility for the mistake. Lowe's would not let me have the refrigerator at the $2098 price which was advertised. Basically, they just told me to go away that they were not going to do anything. If my wife had not found the missing price tag, they would have sold it for the price shown. Neither the store nor the home office admitted the store had done anything wrong by putting the incorrect price tag over the appliance.

On three separate occasions I was told the price of the refrigerator was $2098. I have bought all of my appliances from Lowe's and always bought the warranty plan. However, after this experience I have made it a point to never go into another Lowe's and tell everyone who is interested in buying appliances to go either to Home Depot or Sears because Lowe's has the WORST customer service of any retailer I have visited. Then I tell them the entire story of what happened to me and on several occasions it has influenced them to buy elsewhere. And I tell everyone who reads this post, do yourself a favor and before you buy an appliance, go to Home Depot or Sears where they DO believe the customer is important and DON'T BUY AT LOWE'S!!!

I went back and forth with them about how it isn't my problem the fence company didn't bring jackhammers and then called 2 local fence companies who bring them and expect to dig through hard rock as part of the installation. Who would of thought you would need to dig through rock to set posts? Needless to say my fence was shortened 12 feet because Lowe's refused to work with me to remedy the situation.

I contacted the Better Business Bureau and within 2 weeks my fence was pushed back to the original spot at no cost to myself and that 2 day jackhammer job took about 2 hours. Hmmm funny how that worked. Everything was okay at that point for about two weeks and then my gate latches sunk and needed to be adjusted by the installer, not big deal, I figured there'd be a little settling and it was taken care of quickly and efficiently.

Another month goes by, August/Sept. 2016, now and it was rainy and windy outside (25-30 mph gusts). I let my dogs out and noticed my one dog go to the corner of my fence. I walk outside to see why she's running and see 2 panels completely falling apart and detached from their posts. My dog got out of the fence and I had to chase her down. Luckily no cars were around and I was able to run after her and get her. I then had to spend a half hour putting the fence back together as best I could, as it was loose.

An hour goes by and it fell apart again, so back out in the rain and wind. I went to put it together a second time with duct tape. Lowe's came out within 3 days to look at it and then the installer came a couple days later to drill a screw into it to hold it together -- apparently they forgot to reinforce it upon installation. Unreal. After this the latches again shifted and both had to be adjusted and then a hinge on one of the gates broke and they had to come back and replace it. The fence is 3 months old and these issues are ridiculous. I can't wait to see what happens next.

I asked for compensation for all the days I had to leave work early to be here to ensure the repairs were done etc. I was offered a 100 dollar gift card for 7000 dollars worth of garbage. The woman I was dealing with at corporate would not give me her bosses information to pursue compensation any further. I'm not being unreasonable and asking for a free fence. I want something back for all of the trouble however and 100 dollar gift card is laughable. I'll be calling back and pursuing this with another Lowe's rep and see what happens. I will be a Home Depot shopper from this point on and never use Lowe's again for any home installation project again.

Service with them has been a combination of damaged goods, incorrect orders, orders that have "mysteriously" been lost, delivery men that didn't even have the proper tools to reverse the doors, and a store manager who repeatedly ignores my calls and emails. I even complained to their customer service dept. and was dismissed with a scripted comment indicting that my only option is to live with the defects and just deal with the broken fridge till the company they have contracted to do repairs shows up!

So I call American Express and tell them about the unauthorized charge. They say I have to wait the 8 days to see if it is returned to my account. I wait the 8 days and Lowe's completed the charge and took my money without permission even after they said they were putting it back on my card. So now American Express is Disputing it for me another 10 days for this then when I win it will be a while before I get my money. I'm not in the business of loaning big companies $354.73. All I can say is if you charge there keep an eye on your account because I doubt I'm the only one that this is happening to. I will update this when and if I get my money back. I will add the receipt for the 1st transaction. I don't have receipt for the second charge because I didn't authorize it or sign for it nor did they swipe my debit card. I do have my bank charges and it shows exactly what they did.

It hits 7 pm so I called again and they told me that their truck was already back in Syracuse and that I won't be receiving my items tonight. They transferred me to a manager of the delivery team which wasn't any help. He was rude and talked over me. I called the customer service number again and they told me it'd be here at 9 am the following day. I'm highly disappointed since this is my first experience actually purchasing appliances for our new home. Lowe's was highly recommended and I'm questioning as to why? I spent a good chunk of $$ here for them to treat me in such a way. If it allows me to later edit this I will include my receipt.

I went home and called their corporate line 4 different times before someone finally called me back. When Sunny did call me back she listen to my story and said she couldn't believe they didn't offer me at least 10%. She told me she would get to the bottom of this and get back to me with answers. Her answer is Jose said it was only 3 days so he will throw in $50 more dollars to make it 5%. That's great that someone on their management team can't even add no carpet from Monday nigh to Saturday afternoon is 5 days not 3. And I love their way so show their appreciation for their customers is to negotiate low and work their way up. This was a horrible experience and I will write a bad review on any page that will let me. Do yourself a favor and don't shop at Lowe's.

The lady behind the counter, this time a different one of course told us that we need to call the repairs department and they would send out a technician to our house and then only we would know what can be done with the machine. Are you kidding me??? First of all, I haven't washed my clothes at home because of the faulty dryer at home and I have 3 teens, my husband and I. Second, it's not easy for us to take the big heavy piece of machinery back & forth just like that. And third, it was the store customer service person that gave us the wrong info.

I got mad and called for the manager of the Douglasville, GA store. I explained him what happened and he tried to tell me that there was nothing he could do, we would have to call the customer repair department and they would take care of it. I told him, "had it not been for your not knowledgeable customer service rep, I wouldn't have brought my dryer to the store today." He just wasn't ready to put the blame on any of the store people. So I got really mad now and asked him for the corporate no. Guess what, the phone no. he gave me for the Lowe's corporate office was wrong!! Surprised?! I was not. This shows that even the company's managers do not care about the customers nor the company that they work for. They don't even have the right headquarters contact.

Even after getting on the phone with the corporate, the lady over the phone did not bother to understand my problem and gave me the same runaround. Anyways, I'm just pissed to the max, and this is the last time they would ever get my business, that's for sure. People, I'm telling you, Home Depot is a far better company when it comes to customer service. It might not be the best, but far superior than Lowe's.