Lowe's Home Improvement Reviews

I purchased an LG washing machine on Labor day, 2017. I should have been suspect when it took approximately 20 minutes for the only sales rep in the department to assist in the sale. After confirming the model for the purchase, the rep disappeared for another 20 minutes to "confirm stock" of the unit. Not online, nor in any system, but an actual physical audit to determine whether the unit existed. After confirming stock, I was assured the unit would be delivered to my home in two days, in the morning, I would receive a call I was told, for the two hour window for the delivery. Fyi, the checkout process was flawless.

The night prior to the delivery, I did indeed receive a call (automated call), stating that I would be receiving the delivery not in the morning, but in the afternoon, between 1-3 pm. At 2 pm, I received another call that the delivery would now occur between 4-6 pm. At 7 pm, I kind of figured it wasn't happening. The following day, I called the Lowe's Union location, and a customer service rep connected me with "delivery". That's actually not true. The first time I called, whoever answered the phone connected me to dead air and after 10 minutes, I hung up. I called back immediately and was connected to delivery. I proceeded to wait on hold for (and I am not lying) 30 minutes. At 30 minutes on hold, I picked up my cell and dialed into the store again, figuring the more lines in the water, the higher probability I would have of a positive outcome.

I did reach an excellent rep named Paige, who empathized with the situation. While talking to Paige, the original rep came on the other line (after 32 minutes), with the delivery manager (Jonathan) on the line as well. I asked the rep why I was on hold for 30 minutes and asked whether she thought that was acceptable. After listening to rep #1 rant about how it wasn't her fault and how she's not responsible... blah blah blah, I picked up my cell and asked Paige whether she was getting all of this. She indicated that was hearing the entire conversation, and was apologetic. I was then told by Jonathan that the delivery was pushed and pushed again, and then canceled, though the system didn't indicate who canceled or why. Jonathan then told me that he could get the unit out to me the following day... as long as the unit was on the truck.

You see, he couldn't find my washing machine, and he needed to wait until the truck returned to the store before he could confirm the unit existed, and then he could issue another delivery date. I asked when the truck usually returns. He indicated around noon. I asked when he would contact me, and when, and on what phone number. He confirmed with me that he would call me at noon, regardless of whether it was good news or bad. It is 2:19. I have not received any correspondence from either the store nor customer service. Not unexpected based on the previous interactions. So, I called the store one more time, and requested to speak with the manager. A transfer to hold later... A quick aside here. When they put you on hold, they don't say they're going to put you on a brief hold. They don't tell you who they're transferring you to. They don't say anything. You just hear different music and you figure you must be on hold.

The list of customer service "don'ts" in this Lowe's experience would make for an excellent case study on how not to conduct business in a flailing retail environment. Back to the call with the manager. After a quick hold, there was ringing on the other end. I think I'm about to speak to the manager. I pick up the phone which is on speaker on the table. Nope. The call auto-connects back to hold for another five minutes, then it rings again. Again, I pick up the phone. It rings about eight times, and then disconnects, leaving me with that annoying fast busy signal you get, signifying the ultimate insult to the customer. I still don't have my washing machine. No one has contacted me with an updated delivery schedule. My next move is to physically go to the store and speak with the manager.

Here's the bottom line. I've always considered Lowe's a stand-up shop. I cannot say that anymore. From the lack of floor help to the abysmal customer service, at both the store and org level, to the overall attitude, to the lack of accountability and empathy, to the lack of follow through, and the utter lack of any sense of what a positive customer experience should be is just astounding. And then you can't even get a manager on the phone to address the issue. I'd like to believe this is a one off, but all signs indicate this is systemic and pervasive throughout the 23546796 Lowe's org. I do hope that someone from Lowe's reads this. I hope they care enough to turn it around. My guess is they don't. I'm not telling you what to do with your purchase. I've tried to keep this review factual and resist the urge to editorialize. I won't be buying anything at Lowe's anytime soon. Peace and love.

Kraftmaid further explained that had they known we had ordered from them in the past 6 months they would have expedited our order but at this point it was way too late for that. I finally found a person at Kraftmaid who was willing to go out on a limb and help us unlike anyone at Lowe's who took our money and never made any efforts to help us or keep their word about the delivery lag time. Lowe's has never reached out or made any attempts to follow up on any of this. We will never order or believe anything we hear from their employees again. Not a good way to do business. We are still waiting for our order.

Finally, after spending hours of my business day on the phone with the store, with management in North Carolina and with the liars at XPO, and yet another failed delivery date, we learned that the machine was allegedly left on an XPO truck. Why? Because the truckers didn't want to travel to the area where the delivery was scheduled -- 20 minutes from the store!!! Management in NC was shocked... But that is what XPO is doing to a lot of customers.

We finally went to the store and cancelled the order and went to Best Buy and spent $30 more -- but Best Buy doesn't use XPO and that became our sole concern. So -- ask what trucker is delivering your large item and if it's XPO, buyer beware!!! Lowe's now realizes that they are losing huge business because their trucker refuses to deliver, lies to everyone and honestly doesn't care about dissatisfied customers. Put simply, we will never purchase a trucked item from Lowe's or any other retailer if XPO is the trucker. Ask before you buy!

I completed and returned the paperwork and a repair person came to my home as arranged on 7/27. The repair person advised me that a part needed to be ordered and would take 7-10 days to come in. The next day, 7/28, Lowe's acknowledged receipt of my food reimbursement paperwork and advised me that I would receive a "check or a rejection letter" within 14 business days. The total of my food loss was $286.08.

On 8/7, Lowe's called to advise me that they were buying me out of my EPP, because apparently the part that was needed would not be available for some time and there was no guarantee that it would fix the problem. I was informed that I would be receiving a check for the full amount of the refrigerator plus taxes paid, a total of $651.07, within "21 business days." I'd been using a small dorm style refrigerator since the big one stopped running, but now that I knew the fridge wasn't going to be fixed, I had to buy a new one and could not wait for Lowe's to reimburse me first. The new refrigerator was purchased at PC Richards and so far is running fine.

However, 25 business days later and I have not received either reimbursement. Calls to Lowe's are a waste of time, the hold time is endless and when I finally reach a supervisor, they are not able to help me. Presently, no one knows what happened to the food reimbursement check and the other check is said to be "on its way." I have been calling, emailing and texting Lowe's every day. Replies to my texts instruct me to keep calling and speak to a supervisor, which I've tried to no avail. I was told that the Claims Dept. is "very busy and running behind." My emails are completely ignored. I have no idea when I will receive the $937.15 that Lowe's owes me and neither does Lowe's. I'm starting to think I won't receive it at all.

There will be no future appliance purchases from Lowe's for me, but I need and want the $937.15 that is owed to me. Lowes has exceeded every time guaranty that they've given me which was 14 business days for the food reimbursement and 21 business days for the EPP buy out. At what point will consumer affairs step in and order Lowe's to follow the law?

6. The three horizontal 2x4’s are oddly placed in different locations on each of the panels. 7. The 4 ft. gate handle is on the wrong side. 8. Front 6 ft. gate was supposed to be an 8 ft. gate – the same size as the one in the backyard. This is the only way into the backyard with vehicles. 9. Some slats are 4 or more inches off the ground, and some are digging into the ground. 10. The fence was supposed to be installed racked. In most areas, it does not appear to be.

Problems with Contractor - 1. First day on the job, supervisor and team show up with 13- year-old son who was observed throughout the day using power tools (Sawzall and Auger). 2. Supervisor stopped in a couple of times to check in on the progress. He saw that the fence was being built wrong, but did nothing to correct it.

Problems with Lowe's - 1. I called Brandi, the women who I ordered the fence through, the first night to explain to her what the fence looked like, that a 13 year old boy was using power tools and I sent her pictures. She told me to deal with the contractor because he needs to fix it. Really? Deal with the contractor myself? I didn’t hire him. Lowe's did. And, of course, Brandi never got back to me.

2.The next day I get a call from Harris Construction explaining to me why the 13 year old was there, and that he wasn’t supposed to be using power tools. 3. The supervisor calls me next and asks if I want a different team, to which I replied yes. The next day a new team shows up. They are the ones to replace the 4 ft. gate and fencing in that corner. 4. I was leaving town before they finished the gate, and I wasn’t happy at that point. One of the fence builders told me if it were him, he wouldn’t sign off on the installation. He knew the fence was completely wrong also.

After several social media posts and emails, Lowe's finally sends out a Field Project Specialist to inspect the installation. He sends the report (below) to Naomi ** of the Central Production Office and still have heard nothing back as to how they plan on correcting my fence. The findings of his report are: "My findings on Aug 25, 2017:" Gate latch not aligned, very hard to operate both latching and unlatching. Width of opening at gate is 6 ft.

Inconsistent heights of pickets, inconsistent gap size at bottom of each section ranging from 2-6 inches. Several posts visibly not vertical at 90 deg and height of posts noticeably inconsistent with variation of measurements up to 4 in. Several horizontal 2X4s not level or parallel to each other, nor do most align with position of those on adjacent sections. No two sections line up or have any continuity along the entire run of fence. Multiple removed nail holes and nail points sticking through and easily reachable to snag clothing and puncture skin. Many tool marks from crowbar and hammer. Kevin **. FPS Lowes Dist 1214.

After much complaining they swore they would get the items on a truck the next day in order to fulfill my order. The next day the delivery never came. I called XPO multiple times and each time I got a new excuse: first they were just going to be late, then the driver said the item was damaged so he decided not to deliver it, then they said I refused delivery because it was damaged (HA HA), then they said the driver had a problem with his truck and that is why he couldn't deliver it. This is complete dishonesty from Lowe's delivery service XPO. THE DISHONESTY CAME FROM A DISPATCHER AND TWO SEPARATE SUPERVISORS. They had the audacity to lie and say first that the driver tried to call me numerous times but I was not available (not possible).

The second lie was to tell me I refused the delivery because of the damaged item (that never happened). Needless to say Lowe's and XPO heard from me after that. I was offered a $100 gift card - whoopee. I finally got my w/d I think 3 days later, delivered by 2 very accommodating and capable men "from XPO" although the company name on their shirts was not XPO. Oddly, they delivered it from the back of a regular truck - not a delivery service van/truck! And the items were not in the boxes.

I considered refusing (but we really needed a w/d at this point with a family of 5!), but since the items were wrapped and in perfect condition with manuals, etc, I accepted the delivery. The delivery guys were extremely concerned about how I would review them. They get a good review from me, but XPO and Lowe's do not. I think LOWE'S is a total racket and we will never spend another dime there. Too bad for them since we live in a 100 year old house, my husband is an architect, and we do a lot of home improvement. (San Diego).

Went back to Lowe's and placed the order, the salesman assured us we picked an excellent species of hardwood flooring. We waited for delivery of the flooring and when the flooring arrived it was placed in our garage which then had to be put in our house to acclimate, 65 boxes to be exact. After some time we were contacted by the installer that they were scheduling us for installation.

A Mr. ** arrived, introduced himself and inspected the areas where the floors were to be installed. At that time he said everything looks good and proceeded to open one of the cartons and took what I believe was a moisture reading of the bamboo flooring. He then turned to us and told us there is too much moisture in the bamboo and then informed us of the problems with bamboo and how temperature and humidity is a major problem with bamboo and the house would have to be environmentally controlled to avoid the bamboo from swelling, and splintering due to it not being wood but grass that is compressed with glue and heat. He then informed Lowe's we are returning the bamboo flooring for reasons mentioned.

Disappointed would be an understatement being that most of our furniture was either in the basement or garage and now we have to start all over again. We sat down with the Lowe's representative and told them we will not seal up our home like a tomb for the sake of hardwood flooring. He said “As long as you maintain a comfortable temperature during the hot and humid season we will be fine.” We then looked at other Hardwood flooring and chose Premium 5” oak plank flooring by Mohawk. We were told this was a very nice choice and did all the paperwork that was involved with the purchase.

Again we had to wait for delivery, this time when it came they brought it into the house and distributed it throughout. When the installer came he measured the moisture content of the wood and said all is ok and proceeded to install the flooring. He had many conversations with my wife in regards to care and maintenance of the floors. My wife again questioned the controlled environment and he said on hot and humid days we should put the air conditioning on and we should be fine. We maintain a 72 degree temperature when it's hot and humid.

While the floors were being installed, my wife said that she wants to replace the hardwood flooring in my office with the new flooring so everything will match. I was a little reluctant due to the extra cost, but agreed. We had pine 2 inch hardwood floor installed during construction of our house. Had the floors for 5 years with NO problems at all. Went back to Lowe's and placed the order and waited for their technician to measure the room. The warehouse was out of stock and from our understanding Lowe's had to have the flooring shipped from another facility, which is why it took so long.

It took the installer 3-1/2 days to complete the job and it looked beautiful except for a few boards that needed attention. The job was completed the end of September and being that it was still warm out the house was sealed (windows closed) and the air was on. When it started getting cooler out we opened the house which is what we have done for 6 years now. In the six years that we have had the pine hardwood floors in my office, we have had zero problems with that flooring.

Present day; we had an installer from the company who Lowe's is contracted with come to the house and inspect the floors. Upon his entrance to the house he immediately stated that the floors are cupping. He took moisture reading of the wood flooring and stated that the moisture was with the tolerance range. He went on to explain they don't know why cupping happens when there is no moisture presence in the wood. He said “Maybe the wood is defective due to where it was stored at the warehouse.”

We have a dehumidifier for our basement which was purchased about two years ago to rid the odor of basement due to moisture/concrete. We have the unit set for 45 RH +/- 3% which automatically discharges the condensation into the sump pump well. Now the flooring is cupping like the rest of the house. The Relative Humidity (RH) in my house ranges from 46 to 54. Until this problem with the hardwood floors I would never have had to measure RH in my home. If it was hot or humid where I was uncomfortable the windows were closed and the air was on. I cannot tolerate hot weather nor can I tolerated humidity. Ask anyone who knows me. Nobody, not Lowe's, Mohawk, or Olympic flooring (installers) confirmed the cupping is due to moisture, even when Olympic measured the moisture content of the floors indicating it was within the recommended range.

My point to this letter is to explain that we were duped into purchasing this flooring, not that the hardwood flooring is bad, but we were not informed correctly about RH by Lowe's prior to the purchase. As I mentioned before, we had absolutely no problem with the pine hardwood flooring in my office with regards to RH or as a matter of fact with anything. I don't know why the flooring is cupping, but with Lowe's pointing the finger at the manufacturer of the floors and Mohawk saying cupping is not covered under warranty and the installer doesn't care, we as the consumer are left with a product that you would not want to display to company or look at it everyday and know that we were and are being denied the pleasure of a beautiful home that we paid a lot of money for.

It will cost my wife and I at least $15 thousand dollars to replace this flooring (which we don't have). I am too old and my health won't allow me to do the manual work of removing the floors or installing the shoe molding as I did before. The consumer relies on the professionals to inform or educate us if there may be potential problem with anything that could go awry. Please display to Lowe's and Mohawk that there is more to just selling and taking money from the consumer, that there is a responsibility that comes with that.

I don't believe the installers are responsible, however, Lowe's should be held responsible, since we purchased the floors from Lowe's. I am a 100% disabled Veteran living off disability, and my wife wants to retire in a month. We don't have the money to replace the floors and to be honest, going deeper in debt is not something we want to do, Lowe's and Mohawk should step up to the plate and make this right. The amount of money to replace the flooring is negligible for Lowe's Corporation, however it's most of our life savings.

I did not hear from anyone by the following Friday afternoon so I started calling. Customer service transferred my call three different times to appliances as well as delivery. NO ONE ANSWERED THE PHONE! Finally I spoke with a manager named Jean. She says, "I'm not sure what's happened. Let me look into it and I will call you back." Well an hour later some guy named Bill calls me and says, "I have a dryer and it will be delivered to you tomorrow. We won't be able to deliver the washer until Monday". I asked, "why would you deliver just a dryer?" He told me he was just the weekend guy and he knew nothing about the situation. He was told to call me and tell me the dryer would be delivered tomorrow and the washer on Monday. I never could get a straight answer as to why they needed to make two separate deliveries. He just kept saying that was the best he could do for me. HE ACTUALLY HUNG UP ON ME!

I immediately called back to speak to a Manager. Of course a different person. When I go over the whole issue again, he tells me he isn't the appliance manager and has no idea what the issue is. He tells me he will cancel the dryer delivery for the next day and look into the situation and call me back. Three hours later surprise surprise no return phone call. I call back and speak to Jean again. She does not even acknowledge that we had spoken earlier and of course acts like she has no idea what I am talking about. I requested that the transaction be cancelled and my money be refunded. She actually asked me if there was anything they could do to make this right. Are you serious???

I am done with Lowe's. I will never give them my business again. I would never treat anyone the way that Lowe's has treated me this week. If I had been important to them they would have given me an honest explanation and made things right. This is not how you run a successful business. Without your Customer, you got nothing.

I was then called by the Lowe's store on 8/16/17 and advised the manufacturer shipped the machine on 8/14/17 and the store wouldn't receive it for 15-20 days. So my delivery date is 9/3/17. Then I was angry. I would have canceled the purchase on 8/5 if I would have been given an accurate delivery date as one month is too long to go without a washing machine. I canceled the purchase on 8/16/17 due to the extended wait. I made sure to explain to the store customer service that I had also purchased the EPP and please make sure that is credited to the Lowe's card as well. Guess what, it wasn't. I received my Lowe's statement in the mail and saw that no, the 79.97 charge is still showing. I had to make 2 calls to the store to have the properly credit the account.

During this time I had to spend loads of money doing laundry at a coin operated machine due to the mix up of your delivery dates. I found my washer again on Lowes.com (also on Home Depot for $1 less) and asked my spouse if we should roll the dice with Lowe's again; we decided to give it another shot as this machine showed having 4 in store and available.

I placed the order 8/24/17. The receipt stated I would be contacted within 24 hours for delivery set up. I called customer service on 8/25/27 once the 24 hour period had passed. First rep I spoke with said she would have to transfer me to the delivery department and I was then disconnected. Second rep I was on hold for over 15+ min as she stated she is showing it has already been delivered. Asks me if I'm sure that we do not have the product. I advise I am certain no one has come into my home and dropped off a washing machine without my knowledge.

After another 10min or so the rep states our delivery is scheduled for 5:15 and is there anything else she can help with; I ask her to help clarify: does it show delivered or did they schedule a delivery without contacting me? She advises me that if they cannot reach anyone they go ahead and schedule the delivery anyway. I advise since they never called, it would be hard to contact me. And if they are comfortable with scheduling a delivery without knowing if anyone will be home, then I guess that is how Lowe's likes to do business.

The rep agreed and asked if I needed anything else. At this point I said no and hung up. So we will see if it shows up tonight, or if I will add to this lovely saga of why I will NOT SHOP AT LOWE's any longer. Sad too because in-store help is great and pleasant. But then again, so is Home Depot... maybe their online and delivery is better. Can't be worse.

After trips to two Lowe's stores when the online form submitted multiple times did not get an answer, Lowe's provide a phone contact for Reliabilt's warranty representative who told me that frame rot is not covered, this is not mentioned anywhere in the warranty! The rot started at the bottom, the metal/plastic sill does not extend under the 2 sides of the frame so apparently water wicks up from the bottom of the frame's side. Unless you think replacing a door at around 8-10 years (at your expense for door and primer and time/labor to install it) is acceptable don't buy this junk.

I really thought that Lowes did improve in the last several years, and preferred to drive there than to go to Home Depot much closer to me. But this was the last time I was Lowes customer. Good bye. PS I'm still waiting for the remaining two items - also planters, and even larger in size. Was told on the phone that they are on back order, no indication on possible delivery time. And zero communication on this from Lowes. Nice customer service. And I wonder in what shape those two will come, and whether I'll have to hand deliver the heavy pieces to Lowes again! Deeply disappointed.

3rd stove to be delivered on August 16th. This time by a licensed plumber with a LP certification. When it arrived the plumber told me he didn't have a pipe wrench. Really a plumber without a pipe wrench. Let me loan you one. He hooked up the line but didn't do the conversion. I asked him about it and he said he wasn't licensed to do it. That's what I paid an additional 166.00 dollars for. Heck I can hook up a line. He left and off to Lowe's I go again. I talk with a guy that promises me this will be resolved today. He will call me as soon as he gets in touch with the installers. I give him my number and tell him don't call my wife call me. Well I guess he was afraid to call after all that has happened. He never called.

A lady from the installer called my wife and said their earliest date is August 22nd. We are still a couple of days away but I'm sure something will go wrong. I'm out 1700.00 dollars almost 2 months and still don't have a stove that will work. Lowe's hasn't done anything to try to rush things along. But why should they. They have their money! No one from Lowe's has contacted me to try to smooth things over. They simply don't care. This may not sound true but I assure you every word and account is spot on. I will never do business with Lowe's again and I will try to encourage everybody I know to do the same.

I told him of the urgency. Sure enough the next morning they called and said they just opened the box and it was severely damaged and they could reorder it on Monday, mind you this would be 2 days later and we would have to wait at least another 2 weeks. He did offer a loaner, but that would be another inconvenience to fill up with food, be home for another delivery and take out all the food and unthaw once again. This was NOT happening so LOWES lost a very good customer and we will NEVER shop there and I was just issued a credit card also. I am spreading the word on their handling of this! Who opened the box the same day of delivery to find out if it is damaged. Shame on them!

This morning I called again. I was told that the compressor had been ordered on the 16th. At this point, it is looking like this whole ordeal will have taken a month to resolve. And that is if they are telling me the truth. In the meantime I have lost hundreds of dollars in food, and have had to rent a refrigerator. I will never buy anything from Lowe's again, and suggest that nobody else purchase any major appliances from Lowe's. They suck!

After 10 days; no tracking number or shipping day was emailed. A call was placed again; 3rd party vendor is still on backorder. A 14 day promissory was guaranteed to receive my item. I have still not received my item. I finally cancelled the order on grounds that Lowe's does not stand by their word on shipping products they verify to be in stock.

STAY AWAY FROM ONLINE SHOPPING WITH LOWE'S. They are not as equipped and trained on the ever pacing upward trend as other fortune 500 companies that are keeping up the times and prospering as a result of the age of demand and product delivery. Will not order from online Lowe's. Will shop from their biggest competitors who deliver online their word the product guarantee. Lowe's can only hope their retail department stores survive the overhead and pray customers continue to drive and shop in person.

Again I called two more times to customer service and then store manager called but he was trying to put all faults on us and saying why our tenant did not stop delivery person to take old fridge out, I explained it for 20 times that my tenant is very new to Canada and not able to talk English, it was indicated on my order to leave old fridge and I did not pay any extra charges at store to haul away old fridge. It was full size, very clean and working conditions fridge. Surprisingly no one called me after my last discussion with store manager and it seems they don’t want to accept any responsibility. Unfortunately customer service is very poor and they don’t respect customers.

It's been 5 months of issues since install. The incorrect wiring was a fire hazard and I have an infant child. Have spoken with Keisha at Lowe's customer service and she only called All weather to come back and that Lowe's won't pay for another company to make this right. I hired Lowe's because they promised no issues and all I have had are issues. I don't want All weather to destroy my home any further. I could not be any unhappier with All weather.

First he told me he was glad I called as the person who took the order put in a discontinued model number and the order would just have sat who knows where and for how long. Secondly, I wanted to verify that the particular model indeed has to be ordered. He said yes. He said when the dishwasher comes in, the installation people will call and set up a date. Makes sense. The product came in this first week of August and I'm waiting and waiting for an installation call. Nothing. This past Friday afternoon I called the local Lowe's store and asked for the assistant manger I talked to previously. No go, he was in a meeting with the store manager. Okay so I got ahold of another assistant manager. I've never seen a store with so many managers!

Now this assistant manager tells me that the reason their CPO? Unit hasn't called to get the installation rolling is the model number was wrong. So much for taking care of business! Lowe's has outsourced their installation folks I guess. I just heard it Friday afternoon. So when your appliance comes in at the store this outsourced CPO unit calls the installer who then contacts the customer. If I hadn't called Friday afternoon the darn thing would have just sat there. So there's your world class Lowe's customer service for ya. Was gonna wait before writing this and see how the installation goes. I just hope I don't get a runaround with that and that the job is done correctly!! We have no Home Depot here and some might disagree but I've always dealt with Home Depot and they are far superior no matter where I lived and even their stock price shows it compared to Lowe's.

I received an email. The kitchen will be here in 6 days. A few days earlier than expected. Since we are also redoing the floors, this was a huge problem, since it will be raining. No other dates available for delivery. I asked my neighbor if they can store them overnight till our floors are dried. I called Lowe's to let them know. They said if I stored the cabinets overnight at my neighbor's house, I would lose my lifetime warranty! I then pressed on about the install date. Since I have out of town visitors at the end of the month (which they knew) I was given a date over a month out! We have already have been without a kitchen for 3 weeks, now they are postponing another month.

They are paying us back because we did the demo ourselves. So my next step was to call the corporate office. I received a call from a Kimberly. I want to speak to the CEO, Mr. Niblock. I was told, after this they will not do the install at all! I would have to find my own installer! They have taken my money, and made promises of dates and here we are, a kitchen coming early with no installer. I will blog this everywhere I can. Do not buy anything from Lowe's. I will be seeking attorney advice on the matter. Buyer beware!!! Lowe's are CROOKS!!! My blog page will follow.

Had I not called them, I would have been charged for an item that would not be delivered for at least 3-4 months. I asked them why their site didn't mention that the item was on backorder to which he replied that they just found out when they call the mfg. for my order status. Would like to know how they can change the status to delivered when it hadn't even been shipped. Sounds pretty shady to me.

We finally seen two male employees heading toward the break-room and asked them if there were more vanities that weren't in the one aisle we had been in and one of them said "no, only what's there" and continued into the break-room. We needed to look at tiles and again NO HELP in selecting a tile we needed. Found a medicine cabinet but NO HELP available to locate the box so my son used his iPhone to locate it himself which had heavy racks blocking the product from being pulled out on the floor level.

By this time I could feel my blood pressure so high and decided to NEVER shop there again. I saw an employee from afar & yelled to him to help us & he yelled to someone else to help us. The man who helped us was Ed who was very handy in getting the heavy rack away and got down on his bare knees to pull the box out & load it on the cart. After purchasing the med. cabinet & bringing it home discovered it's too large for the hole in the wall to install it. Am definitely taking it back and NOT shopping for another one there.

The Lowe's in Bensalem (where we moved from) is nothing like this store, their employees are always around to help. This store in Langhorne needs new management desperately and again I WILL NEVER SHOP THERE NO MATTER WHAT. Home Depot has 100% the advantage over Lowe's and I'm since a loyal customer of that store. BTW: I've written to the Lowe's store the next day of my horrible experience and GOT NO RESPONSE.

I told them August 23rd it had to be done for I have company coming, found out today not going to happen... Long story I am out 40 thousand dollars I have no kitchen a temp sink microwave and my house is a pit because they moved everything out to do demo... And all I have is a crappy floor. I will never set foot in a Lowe's again not even for a tarp that I have to live in since my house is trashed thanks to Lowe's... Run far away...

At about 4:00 p.m. on 7-28-17 hadn't received a call so decided once again to call the customer care line. Got on the line with a Vincent who looked into it transferred me to the Danvers store. Once on the line with the store they had the product but the customer service employee had people in line and was on the phone. I asked for the manager got a man named Steven who told me I was going to be charged $50.00 for shipping. I told him I was assured that there would be no shipping charge. He said he would see what he could do and get back to me. Well surprise surprise no phone call back.

At about 5:42 p.m. on 7-29-17 from a lady named Destiny who listened to my situation and started the process all over again and we got off the phone and at 6:07 p.m. called me back to let me know the Danvers store would not ship me the fan for free but Warwick Rhode Island store would. I'm still extremely frustrated with the fact that after more than 4 calls and at least 6hrs of my time to track down my order it seems not one person seemed to care. Not to mention they are still advertising the product even though they know there is an indefinite back order.

I feeI I didn't get anybody to listen until I let them Know that they are misleading consumers by advertising a product they don't know when they will be able to deliver. At one point on 7-26-17 I received an email with the delivery on 7-31-17. Not but 3 min later another email stating 8-1-17 so called again. That's when I was told there was indefinite back order. I have all the emails for any doubts about this matter.

The delivery person drove the mower into our out-building to store it. The next morning I went out to look it over. I filled it with gas (it didn't come with much), checked the oil and tires (both good). It started right up and I drove it out to test it. I went to engage the blades and nothing seemed to happen, the blades didn't engage. I didn't have any manuals but everything appeared that it should work. I tried again but nothing. I took it back into the garage and took a closer look. THE DRIVE BELTS HAD NOT BEEN INSTALLED!! That's why the blades wouldn't turn. I called the asst manager back and his excuse was "that's how we get them". They don't install the belts. Then who does? Why deliver an item that isn't ready to go? And why wasn't my original mower on the truck?

This was the WORST purchasing experience I have ever had. I went to ask for my money back and was given it back with no issues. However, I spoke with the Manager and he was indifferent to the experience. Not much of an apology and said "I guess I should look into it". I recommend not purchasing a large mower from Lowe's since it appears they have a poor policy of checking items that are assembled and checking for quality/completeness before delivery. I won't be going back.

You can never find help. If you’re in a hurry, just stay home. It is what it is and that's the way it is. We as customers are just **, and nothing we can do about it. If you are ever in a Lowe’s you will see 10 employees gathered around in a meeting in the middle of the day. When the meeting is over, it’s easier to go find Waldo. In construction sales they have three cash registers, most of the time only one is open and there will be at least 5 employees that are capable of opening the other two. Looks like the city working. You know what I mean.

We called Lowe's and a manager came to my house to assess the situation. She left and said they would get back with us about the situation. She called later that day to pick up some of the "Chinese crooked tile" to show it to the tile company. Guess what, every piece of tile was perfectly straight and made in the USA! My tile guy was not known to show up on a daily basis, one day he had to visit with his parole officer, so we did not get to confront him with this info. He was fired by the company while he was at another job.

The great part of this story is that Lowe's replaced my entire inventory of tile. That was great because someone with a truck just like the one my 1st tile guy drove, came to my house around 930 pm one night and loaded their truck up with as much of my tile as they could fit. Our neighbor called to ask us if we were doing something with our tile because a truck just left with so much that it could barely make it out of our driveway. We were not living in the house at that time. Lowe's also paid to have the tile removed and redone throughout our entire house. The managers name is Tangi and we still see her on our many trips to Lowe's. There were no questions asked. They came through at a time that was very stressful for our family and I wanted to make sure I let anyone that reads reviews knows. Great job!!!

The worker brought his wife and two small children with him (2 year old and a 5 year old)... They went out on my brand new screened in porch (without asking) and the smallest child leaned against the screen and busted through it. My brand new house was damaged within 24 hours of closing. The children ate food on the porch, got crumbs everywhere, now I have an ant problem, AND then they started throwing rocks at my neighbors house. These children ran wild while the dad worked on the fence and the mom sat in the car... Then, I was told that they didn't order enough materials and were FIVE panels too short to finish the fence. I'm talking like 60 feet of fence that just wasn't ordered.

I have been trying to get in touch with the Lowe's team member that we originally started with, paid our money to, and set up everything with, and have had NO response for 5 days now. I've left 6 voicemail and 4 text messages with no response (but before I had an issue he would respond within 20 minutes, funny how that works huh?). I have been up to the store and was assured someone would contact us- still have not heard anything. So, now I am left with an unfinished fence and a busted screen on my porch. DO NOT USE LOWE'S.

They simply brought the new stove, boxed, in the dining room. They left the old one. There is no way to fit the new stove into the kitchen from the dining room, must go to kitchen through the back door. I called and asked them to come back. They did but would not install, as promised (3 times). Said I would have to pay for 2 more trips by Lowe's. Denied ever agreeing to put stove in kitchen. I can't move it myself. It still sits, boxed, in the dining room. The only thing they did promptly was take my money.

If I don't get it today the day I was told I will switch and go to Home Depot and get a refund on my purchase. All the store manager was interested in was telling me where the breakdown in their communication was. I do not care about that. All I wanted was my delivery and the manager's name of the store is Pelle ** and he was very disrespectful on the phone with me until I turn the table on him. If I were you I would shop elsewhere than Lowe's because they really don't care about their customers.

I will never buy another Whirlpool product again. I am that much disappointed in both places. Next time I will find a place that actually stands behind what they sell and not give you the runaround like I have gotten for 3 to 4 days. My order number is none of your business since you won't fix it. My mother feels the same way as I do as well since she bought for me to help me out. Both places do not stand behind their products and just give you the runaround. If they don't help me out today... I am done with both places and will never buy anything that is from Lowe’s store or say Whirlpool on it.

On July 13 we called because we hadn't heard anything and were told that the service had been completed. We told them that no, the service had not been completed and we were put on hold. We were then told that the part was ordered and would be in on Monday, July 17. They didn't want to schedule an appointment until the part came in but my husband insisted that we get on their schedule and they said we were scheduled for today, July 20. It's 3:00 now and we haven't heard from anyone so my husband called back. He was told that we weren't on the schedule and the soonest available would be next Thursday, July 27. My husband told them this was unacceptable and after being on hold was told that someone would be out tomorrow.

I don't have a lot of confidence that they will be here tomorrow, but even if they are, it has been 3 weeks for a new appliance that shouldn't have broken during the first six months. We have purchased kitchen appliances from Lowe's also and bought the extended warranties for all. I am totally regretting that now. Maybe Lowe's isn't horrible, but their warranty and service companies are.

The part is ordered but not able to be tracked for some reason, and Lowe's has not been any help up until today... when I called and complained about their process, their service, the fact I've had to do the job of the service people and of Lowe's customer service. Lowe's has now agreed this is an urgent situation, given the 100+ degree weather in the south, the fact I have a family of 5 living out of a mini fridge, and the fact the repair place has not attempted to get the part from somewhere else. I can't tell you the end result. I can say the $80 extended warranty plus the 4 week long headache isn't worth it.

The store Asst. Manager gave them the wrong S/N so they refused to come and didn't call to tell me. I have lost lots of food because of Lowe's and they don't care about anything except selling you the appliance but not service. They want me to take off again to maybe have someone come to the house in 2 days if they show up. They also said that the other tech didn't know how to fix it. So why have someone work for you that doesn't know the job? Will never buy from them again.

Called Lowe's back and they gave me number of another repair person. He came out and looked and was courteous. However when he returned with the "repair kit", what was put on it (and the crack is right in front where you see it when you open freezer) - the solution was a piece of tape which looks like shipping tape. I could have done this myself. If I move or need to sell the fridge, who would want it, even though I paid over $800.00 for it?

I sent a complaint to Whirlpool recently (have been occupied with grandchildren since Dec) - anyway, I got a phone call that went to my voicemail and when you listen to it and call the numbers, you do not have the option to call back and talk to a human being. The recording was like some sort of a 'canned response"'and of course, they hope to keep your business and wish you a good day. Take my advice - don't buy an appliance from Lowe's - they don't care about you once you pay them. I sent a copy of my letter to Whirlpool Corporation to Lowe's in Liberty - and they did not bother to even respond!

I even tried the live chat to get my issues resolved but after lots of back and forth I was no further ahead. I got an email with a link to my receipt. When I clicked on the link the site opened up again... No receipt. I did this about 5 times and kept going in circles so I then gave up. I even created an account but it was after the purchase so it was not linked to my account... Yesterday, I got an email saying my order was ready to be picked up... About 3 hrs later I got another email confirming that my order had been canceled with no explanation!

I drove all the way down to the store today, from St Catharines to Niagara Falls. I Stood at the Customer Service desk for about half an hour until an online service rep showed up. He went back to his office and obviously had the same issues I did with the website. After some time he came out and said that the site was archaic and kind of shrugged that there was nothing he could do. He suggested that I go from the Customer Service desk down to the other end of the building to the Commercial desk to make my purchase... I walked the considerable distance to see that there was only one register open and there was a line up of at least 5 people. I then told the rep that I wasn't going to wait in line after all the time I had spent there. So I turned to go back to the Exit... He just let me go. I hate having to work to be anyone's Customer.

Instead I received an email for rescheduled delivery on 7/15/17. On 7/15 I received a phone call from Lowe's: this time "the driver had been injured" so my item would once again not be delivered. The delivery rep offered me 10% off the bill and assured me that the refrigerator would be delivered on 7/16/17. I am rather certain that it won't be and, if I am correct, I will be cancelling the order completely. Regardless, I will NEVER order from Lowe's in the future based upon this ridiculous and repeated delivery failure. Good luck to those who choose Lowes.com!

They sent out a repair tech and replaced the ice maker. That soon failed and back again for another ice maker. Not good again and on the third attempt they deemed the issue was with the fancy compressor. We have now had multiple ice makers and 2 compressors replaced in a matter of 3-4 months. Lowe's said that after the fourth attempt we would be eligible for a buyback and we then picked out another beautiful LG through Lowe's. This was put on hold as they said we still needed one more attempt. The LG tech came out yesterday and replaced the compressor with a supposedly new model but nothing. It actually failed completely overnight and is warm so we had to move all food over to the loaner that our gracious Estero store provided us with. We went down to Lowe's today and they got in contact with corporate and were told that we had to endure yet a 5th repair attempt to confirm the fridge is dead.

Customer service pretty much lied when they said we would be eligible for a buyback after the fourth attempt as we have been scheduled for a fifth attempt later next week. Is this how Lowe's should treat a loyal customer? I now have had a second loaner fridge taking up the rest of the space in my kitchen and now have had to go through losing two full refrigerators of food and multiple lost time with visits and repairs. I've had to transfer food back and forth so many times, it feels like a full-time job. I've already written a letter to corporate but don't expect much of a reply as Lowe's has demonstrated that it doesn't need loyal customers like us. This is written for Karin **, my mother and me, her son, Bruce ** as we both own the house. My love affair with Lowe's is quickly coming to an end.

He stated that there's no way for him to track the order and that they will call in August when it arrived, then started to walk away from me. At this point I had lost my cool and told the representative that I had ripped up the existing flooring on the first level of my home as I was originally told the order would only take 1 week to show up. When I asked for a manager the rep told me he knew what the manager was doing and that he would be too busy to assist me. Instead he decided to actually help me instead and after 1 hour found out that the order wasn't actually placed even though I had paid over 2k for it up front!!! Turns out another customer had ordered close to double the amount of the same flooring as me 3 days after I had, and the shipment was on the truck scheduled for the next day.

They decided to take my order from that customer's order and told me they would refund the payment then run it back through again so my name was linked to the shipment instead of the other customer's. When processing the refund and then paying for it again, I had asked if I should transfer funds in case the refund didn't show up immediately. The rep said no because it shows up within the same day. It is now 3 days later and I still have not received the refund. Instead I now have two transactions for over 2k for the same flooring. This whole process has consumed over 3 hours of my time and I am now going to have to take extra time out of my week to call the company to find out where in the heck my refund is.

I literally hate Lowe's. I just bought my new home and have been to the local store about a dozen times. Each of those times I have had to run around trying to find an employee to come to the department I need assistance in. They're incredibly understaffed and never have registers open, instead they have the self-check out tills which are not ideal in a store with such large merchandise. I can honestly say I am going to drive the extra 15 minutes to go to Home Depot from now on.

We did not pay a 3rd party contractor, we paid Lowe's. Horrendous customer service, products and follow through on customer issues all around. My advice is NEVER shop here for any large ticket items, unless you're willing to take big risks and have thousands of dollars to dish back out if something doesn't work or is damaged. My parents are elderly, do not have a lot of money/do not have additional funds to pay for all of the damages they've caused, nor do I feel they should have to. It has now been almost 11 full days since this happened with no resolution in sight. Shop local stores for appliances and do not contribute to this corporation's greed and carelessness.

I have countless pictures of all the damages but they still refuse to do anything about it, except tell my family to contact the 3rd party XPO, who also has been ZERO help. I have tried to reach out to both companies multiple times, eventually trying to channel all lines of communication in writing via email because my family was constantly miscommunicated information and what I feel like lied to. Both companies should be ashamed of themselves and how they take advantage of their customers. It demonstrates varying levels of extremely poor business practices. ANYONE CONSIDERING LOWE'S, please BEWARE, they do not care one bit what happens once they have your money.

So here he comes, a side note this is while this store had no manager, the asst. manager came out and said, "Are you the guys trying to get something for nothing?" My sister thought he was joking until he said, "I don't know why people come in here trying to get something they can't afford." I called the acting manager who was covering two stores and he said, "Oh my gosh I am so sorry" and they were getting a manager soon. No grill was bought and I asked for nothing though he offered. My sister was crushed and embarrassed and stayed in bed for two days as being her first trip out of the house since losing our dad, which was supposed to be a light moment.

Due to the fact I live in San Diego and am self employed I fly back and forth each month now that my Mothers health is declining. So, carry forward to June 25th of this year at 2017 at 12:39 I went to buy a security door at this location. Now my mom is the one in poor health. I went back to get a door they had advertised for $109. I took it with other things to the front and it rang up for $138, I said that's not correct. So she called and asked a sales person to confirm and without giving him an item number he said, "He got the wrong door." So I asked how he could Know without an item number and to have him meet me back there. So I went back. No one was anywhere to be found so I took a picture and went to the register and showed the girl the photo which was the correct door.

She called him back and he rushed up in front of customers and said, "I said he got the wrong door. We don't have a cheap door in stock at this location." And he sat on my roller cart and said, "If he doesn't want to pay for it I'll take it back right now." I asked to speak to a manager who said, "If he has a picture that matches the door, give it to him." The sales guy became irate and said, "Is it right we have to give people what they want?" and, "How is that fair?" I asked him twice to back off. I called the manager and asked him to look at this employee ranting and sitting on my cart. And following her to the self check out - his reply was, "I saw you sticking your phone in her face" and I said, "You mean showing her the photo?"

This store has serious training issues. I have called four times and asked to speak to Steve the district manager who has found beneath him to call me back. One employee joked when I went back to ask to speak to the asst manager said, "Well you know were in Mesquite we get a lot of trash in here who tries to get things for nothing." I FEEL SORRY FOR HIM AS I GREW UP OUTSIDE FORNEY AND DON'T CONSIDER MESQUITE PEOPLE TRASH.

The only reason I purchased this paint at Lowe's was for the rebate. There was no manager available to correct this problem. Not only did I go to the store when I made the purchase, but I spent over an hour on the phone with customer service being bounced around. No one could resolve this problem. I kept getting transferred to another department. I spent a lot of time trying to fix this. Failed. Avoid this store!! No one cares if you have any problems -- even when it is their mistake. They only want your money.

He shrugged his shoulders. Again, clearly agitated, his reply was "I don't know, I've been at this for half an hour," raising his voice. Well, with that reply and looking at the expression on his face, I realized that he wanted me to just go away. So, rather than to disrespect the customer at his desk, or to show a lack of respect for myself, by as we say "going off on him." I left and found a manager (Jake) to register my complaints with. Of course, he apologized, asked if he could help with anything, (he couldn't) said that he would speak to Marcus and I left. I never say never, but it'll be a cold day in hell before I go back to Lowe's again. By the way, I went to Home Depot, got started on ordering the door, Daryl the supervisor was like a breath of fresh air. Just what I needed after that awful encounter at Lowe's!!

When shopping for the refrigerator, we were concerned about the lack of clearance on either side of the fridge and expressed this to the salesperson who reassured us that basically "no clearance at all was necessary and that their delivery people would make it fit." We doubted this and she repeated that there should not be a problem. Well when the refrigerator arrived today, they were not able to make it fit. Therefore the refrigerator went back on the truck back to Lowe's.

As for the washing machine - it was never on the truck to be delivered. The delivery man had no knowledge of the washing machine. We called the store and gave them our information and then they were asking if we paid for the washing machine. I told her that we did and that it should show on the invoice, since it showed on my copy of the invoice and bill. She then had to transfer us to the appliance department who told us the washer was still sitting on the sales floor and had never been added to the invoice. When we inquired about the fridge, he told us that we should have been told that we required 3/8 this more of an inch than the size of the fridge and that all of their salespeople would have told us that. Well we were not told that.

Perhaps they need to review this information with their employees. After all of this we still do not have a washer or a fridge since they can't deliver the washer until tomorrow. Also, we took the door off of the hinges and put it out of the way while they tried to bring the fridge in. The door, which shouldn't have even been touched, is now covered with black handprints and scuff marks

I took off work early and went to the store again on June 16th (because if I went to the store after working, there will be no one on the desk of the flooring department). Then I found the lady who is in charge of this order. She said she was on vacation that last week, so the reordered carpet is actually the one that came defect (the second one). The third one has not been ordered yet. She took the phone to make an order, but it's Friday afternoon. She ask me to call her next Monday morning about this. YES, you are right. Not she calling me but I have to call her. When I called her on June 20th, she said she already reordered the carpet and it should be arrived soon. I called her again on June 21st to rush the delivery. She asked me to call her again on that Friday. What can I do. Till Friday I called her and was told that the carpet has been delivered. I told her that I would like to have it installed the next Monday.

She told me that the contractor's office is closed cause they close at 4 pm. She said she will call me back the next week. That's June 23rd. Again, she didn't call me and I have to call her and the flooring department is always no one answering the phone. Finally I reach her on the phone. She told me that the contractor should contact me soon. Then I waited for another week, no one contact me. The next Wednesday, June 28th, I called the flooring department again. No one answer the phone again. So I have to call the customer service and ask for a manager. The manager listen my case and said he will call me back within 24 hours. Again no one called me, so I have to call the manager again. This time the manager looked into my case. He found that my phone number that the contract have is wrong. He said that contractor will call me and schedule the installation.

Then the contractor call me and told me the earliest date is next Thursday (July 6th) because of the July 4th holiday. I told him that date is unacceptable. I called the Lowe's manager again and was told that he is in a meeting. I didn't want to wait any longer so I left my work and drove to the store. I told the manager that I don't want that piece of carpet any more cause it took too long. He said they will calculate the part of that defect carpet and give me refund for that. But it will take two days. He will call me back that Saturday. And again, no one called me till now. I am feeling like I am begging them all the time for the product and service that I paid over two months ago. And every time they said they will call me back, but they never did. During the long waiting period, my wife and two years old daughter have to sleep on the floor of the living room. And we can't buy bed frame and any furniture.

Next, after completing the forms and sending copies of receipts from the purchase, I received a note from their rebate department that it was NOT on rebate and gave me one day to respond. I called the rebate office and explained. They assured me that it could have been an error on the salespersons part and to call the store manager. I was transferred (7) times at one store. I spoke to Amber and Mark (maybe Marcus). They both returned my call giving me information that I gave to them. Mark asked me "what is your concern now that these were not a part of the rebate?" Is he stuck on stupid!!! My concern is that I am not getting a $500 Visa gift card as promised. I will never purchase anything from a Lowe's anywhere again. I am paying off the credit card and will be closing the account. Lowe's is a waste of time and space! They need to train their staff properly!! Ridiculous!!

Do we HAVE A VOICE, by doing business with your Organization? Or your Store Staff, Enjoy's concealing FACTS, and abuse it and pass on misconstrued messages to the Leadership? I am speechless and feel absolutely HELPLESS! We have been struggling and suffering, due to your organization's poor approach in handling our Complaint. Time Management and Commitment to Time, is certainly NOT your Organization's Forte when dealing with Americans with Disability. As tragic this experience has been, this shall be our very last business relationship with your Organization, You have Simply Shocked the HELL out of us, how business is conducted in this Beautiful Country, and How you make your customers FEEL LIKE GOTCHA.

I hope you have a very blessed day, and I hope you & Your Staff, at least practice 50% of Mr. Niblocks Message, how to best handle customers needs. As we are suffering, My Mother Still does NOT have a working Bathroom and We got No timeline, no commitment, no Promises from your Organization. We have been LEFT AS A DEAD ROCK. I am in complete state of dismay and shock! By God, I hope & Pray, your dealings with Americans with or without Disability is much more pleasant than it has been towards us.

BACKGROUND: Our mowing company broke our downstairs security door with flying rock and it needed replacing. We picked out a door and LOWE'S sent someone to install it. He arrived at 4 PM (finished circa 8 PM) and, upon completion, informed my husband that he could do not better than what he did! LOWE'S called the next morning to see if we were satisfied...NO! We can't close/lock without much pressure -- I cannot do it! Children could not do it! CODE? They said they would have someone call within 48 hours... eight (8) business days have passed and circa 4-5 calls from us -- no joy! LOWE'S customer service? We have yet to experience that in this matter!!! My husband called today asking for the status. No satisfaction other than "someone will call tomorrow". He did advise that if we didn't hear from someone tomorrow, the next contact with LOWE'S will be a certified to their corporate headquarters.

I literally have a fridge sitting in the middle of my living room, in which my whole place is 800 square feet and I can't get them to come get this fridge out! Customer service is certainly not a priority and I even took out the extended warranty!! By the way, it was not a cheap fridge at 2500.00 and was plugged in for less than 9 weeks. I have spent over six hours on the phone with Samsung who is useless and feel stressed to the max over the whole incident. Never buy from Lowe's!!!

When we got to the store customer service could not even figure how much money was owed back to us, my wife told them how much they owed us, after 2 hrs one of the managers finally figure out that my wife was right. They were trying to short us $200! We got our new set and the washer shook the whole house, I put my level on it and it wasn't even close to level. I leveled it myself, the delivery guys did not bother to put a level on it. This was without a doubt my worst experience ever. Oh yeah when they delivered our new washer and dryer they delivered the floor model that had a scratched door, nothing was in a box. When I went back to the store the floor models were gone. That's because they were at my house. I honestly don't know how they stay in business treating people like that.

I then called corporate and explained my situation to them. Needless to say all they did was call the store... and then to tell me that it was rescheduled due to bad weather. Sure we had rain that day which only lasted for about ten minutes. Here it is Sunday and still no refrigerator. To make a long story short don't waste your time calling corporate. Nobody cares about my food spoilage or the inconvenience. I have guest coming in today... and have to sit here waiting on a damn delivery. I do quite a lot of business with Lowe's, but they won't get another dime of my money.

Lowe's contractor has not shown up when scheduled and even Lowe's corporate cannot contact him. Lowe's is unable and unwilling to meet with us in person as we offered to drive to NC to meet with them. Lowe's customer service in the corporate office does not want to resolve your problems as they refer you back to the installer (who caused the problem). Unfortunately, the salesperson overpromises and Lowe's collects your money upfront so they have NO incentive to follow up. Please never use Lowe's to install anything! We wish we had paid more attention to reviews instead of listening to the sales pitch. We are stuck on the Lowe's customer service Merry-go-round, an incompetent contractor/workers, a toilet sitting on our patio, damaged hardwoods. So sad -- our dream shower is a horrible nightmare thanks to Lowe's Professional Installation service.

The delivery guys were sales floor employees who I remember from the store. They refused to hook up but just plug in fridge. Now I have a new fridge that is not making ice or dispensing water. The Lowe's employee told me to call Best Buy. They will do it for a fee but Lowe's never hooks up the icemaker to a existing line. To make matters worse the thing make noise. I took the employee's advice. Went to Best Buy. Bought the same fridge about the same price (slightly less) that includes the connection of the fridge. I called Lowe's to request return pick up but after about an hour of calling and nobody answering any lines at Lowe's, I decided to just go there after work. After speaking with a very nice and helpful manager I was scheduled for a return pick up tomorrow (Saturday). Best Buy called today to confirm the 12-4 appt. to deliver my new fridge but Lowe's never called to confirm my 8-12 am pick up of the return.

I have been calling Lowe's all day and nobody will answer. You get automated system and can never get a person to answer a call. I looked up the corp customer service online and called. I talked to a sympathetic customer rep who promised me he would get in touch with the store and have someone call me tonight. That was 4 hours ago and the store will be closing soon. I guess we just pray they do the first thing correct in this experience and show up to take the damaged stock back. I already know that Lowe's has seen my last dollar with all the other choices we have today.

Apparently it is also my responsibility after I order the paint to go grab a mallet off the shelf and make sure that the cans are sealed. Customer service is willing to replace the can (how generous) but it's my responsibility to get the car cleaned and get the paint out after they failed to seal the can. Never had this problem with ANY paint in 15 years until now. VERY disappointed with their lack of customer service.

I was given a SECOND ETA, of June 27, which doubled the time of the first ETA June 3rd (purchase 5/19). I was asked by an Assistant Manager, WHO CHOSE THAT VENDOR (AWD) "WE DON'T USE THAT VENDOR ANYMORE; THEY ARE HORRIBLE" (My answer is Lowe's, a representative sitting at the millwork desk). By this point my contractor is frustrated because he declined another job, therefore he demands that I compensate him for his loss of income (I was furious, BUT the fact is the fact. I had not live up to my promised start date, so I had to pay the contractor $1500.00). Granted I still have not gotten the doors.

Today is June 28th, I called the store AGAIN (this must be my 15th time calling), with steam in my ears. I spoke to another manager, explaining that I have been more than patient, how my house is in shambles, because the job is in the middle, how I had to compensate the contractor and how disappointed I was in Lowe's. I was basically told that because the doors are coming from a third party vendor, there is nothing really Lowe's can do (WRONG). I don't care what vendor you use, they should all be backed by Lowe's. Similar to how I had to compensate my contractor, for Lowe's/Vendor inefficiencies; similar rule should apply to Lowe's.

If I wanted a shabby vendor, I could have gotten that on my own. I would not have gone through Lowe's, I would have taken myself down to Hialeah, and paid half the price BUT I CHOSE LOWE'S (bad decision) thinking that they would back their customers and not leave me out in the battle field with a vendor. LONG STORY SHORT, doors purchased 5/19, now June 28, 2017 still NOT IN RECEIPT. NO CLUE when I will get them. Maybe they will be a nice CHRISTMAS GIFT. Horrible experience, almost feel like crying but have to keep myself grounded. PLEASE STAY AWAY FROM ORDERING SPECIAL ORDERS FROM LOWE'S. READ THE REVIEWS. SHOP SMART!!!

After being in the store for an hour with no success, I left the store and the items and told another associate I was going to cancel. Before I returned home, the email confirming my order cancellation came through. Imagine! They are more efficient at cancelling orders and processing returns. Good Luck Lowe's with doing business in Canada. Looks like you will be following in the footsteps of Target! Although in all fairness, the Target staff were outstanding in customer service.

The delivery went just fine: the order was placed one afternoon and it was delivered the next day, and the truck driver was very friendly. He off-loaded it (with a small fork-lift) into my driveway exactly as requested. But while the DELIVERY was fine, the selection of lumber which I received was far from it. Of the 78 pieces of lumber I ordered: 11 were so severely warped that they were unusable, 9 were twisted beyond usability, 10 had checks (splits) at at least one end (and one had a split not at either end but running almost the entire length of the board), 4 had loose (or missing) knots, and 1 had a split starting in a knot, and it ran across the board causing it to break when I lifted it off the stack of lumber.

So in summary, 25 of the 78 boards (just under a third) were not really usable AND they did not meet the industry standard for #2 common lumber. Had I gone to Lowe's myself, I would never have selected those 2 pieces of "throw-away" lumber, and I'm still kicking myself that I didn't go and pick it out myself. BUT Lowe's has customer service and so I called to complain and to see what they would do about the defective lumber. I reached the switchboard, and the person I spoke with (operator maybe? no idea) told me that I needed to speak with customer service. Then I was put on hold waiting for someone to pick up.

Roughly 15 minutes later, someone picked up and immediately hung up on me. But (assuming the best) I decided that it had been an accident and I called back. This time I was told that I would have to speak with someone in building materials (or lumber...no longer sure which and my notes aren't clear), and again I was put on hold to wait. And wait. This time I was cut off sooner, because about 10 minutes later I suddenly had a dial tone, telling me that the other end had hung up the phone. Over a span of a week I made 9 more calls, and I never got to speak with anyone, even when I asked to speak with the store manager. So finally I actually went to Lowe's only to be told that I "would need to call customer service since it was an on-line order."

I eventually bought additional lumber to replace the unusable pieces I had received, and I plan never again to order online from Lowe's - and I will not shop there unless I urgently need something that I cannot get at the Orange home improvement store. My personal opinion is that when an order is pulled, little attention is paid to the condition of the merchandise being selected, and I am not suggesting that this is what happened but such orders as mine are a good place to "dump" items which nobody would buy in the store where they could be seen and rejected by the customer. (I'm not saying they do that, but the possibility exists.)

Disposing of the unusable lumber was easy: I ended up using the usable sections from a few of them for an 18"-wide panel at the end of my deck and for the front of the gate I added to access the area under the deck. The rest I cut down to lengths the county garbage/trash collectors would accept and put it out at the street where it was picked up and taken away. I urge anyone buying from Lowe's to go to the physical store, select the lumber yourself, and then if you don't have the ability to get it home yourself let Lowe's deliver it.

Now we had no hot water. Loyd never came to the house. It's 95 degrees and we just moved. Told Loyd where he could stick it. He did not want the job. Call a plumber to pick up a tank and install. This cost us about $300; more and we just wanted a hot shower. I feel Lowe's did no live up to their end of contract and I should not have to get stuck paying $300 extra an asking Lowe's to reimburse me the difference. When you call their customer hotline you are put in hold and forgotten.

4/1/17 I met with someone at Lowe's to look at what I wanted and order everything. I ended up finding out that the farmhouse sink really was meant for a granite countertop instead of a laminate because it is mounted under the countertop and can cause water damage to laminate. After a discussion they told me they could set it above the countertop and seal around the sink and it would be fine. I agreed to that. I was also told that the supervisor or the manager of the department would be present anytime the contractors were at our home working to ensure things were done correctly and then they would come after the job was finished to ensure we were happy and everything was correct.

4/13/17 the supervisor and a contractor came to measure for the backsplash and look at the sink. We were told the new sink would have to be installed prior to the countertops being done so that accurate measurements could be taken for the countertops. We would have full use of the sink in meantime. 4/27/17 the new sink was installed. Now remember it could not be mounted UNDER the countertop so it should set ABOVE the countertop. My cabinets were cut out for an under mount, and the contractor did not hook the sink up, told me I could use my dishwasher (which was not hooked up). I contacted Lowe's and they acted like it was my mistake but they could do that if I wanted.

5/1/17 the contractor returned to hook the sink up and raise it up where it should be. I went to check the sink and the old drain was put in, there was no guard for the garbage disposal, it was a big hole! I asked about it and was told that we didn't have the correct drain. I assumed if I had a garbage disposal that is the drain I would get??? Again this was treated like it was my fault, I didn't tell them. I specifically asked if it mattered and if they would hook it up and make sure it all worked because we didn't know how. But the contractor never asked what to do or what I wanted he just put the old one in and left. The sink wasn't tightened, it leaked from everywhere and it was WAY out of level and nowhere near high enough.

I called Lowe's and was told it would be adjusted after the countertops were installed. They acted like I should have known to ask for the guard for the disposal. I don't work at Lowe's!!! Again I assumed that was all one piece. I don't put sinks together?!? 5/16/17 FINALLY the contractor comes to measure for the countertops. He informs me that they will need to take my sink with them because it did NOT need to be installed prior! I told him we would have to figure something else out. Needless to say he did not leave with my sink! He had no idea anything about what we ordered, we chose edges and pattern and he had no idea.

6/15/17 the countertops are installed. The contractor almost did not get them in because of the sink. He said the countertops should have been installed FIRST. Oh and a few days earlier I got a phone call from a random person at Lowe's because the supervisor wanted to "remind" me that there would be no warranty on the countertops because of the sink! TOO LATE NOW! Remind? She never told me to begin with!!! Which I assume is why she had a random person call me instead of calling me herself.

6/22/17 the other contractor comes back to fix the sink and do the backsplash. The backsplash looks amazing - no complaints there. My sink has door trim around it! Yes... door trim. To fix the hole they unnecessarily cut out in the first place! No one asked what we wanted or discussed it with us at all. They just did it. The edge around the sink is uneven because it was not set properly with the countertop. There was nothing put around the outside to prevent water from getting in. It looks awful. :( So now we have to find someone to fix that and the trim that was a quick fix to a mistake. And we have NEVER seen one Lowe's employee the entire time the work was being done as we were told we would. Never. Again. This was the worst experience, and we have to spend even more money to fix the mistakes. The customer service was awful. I will NEVER go to Lowe's for anything ever again and would not recommend them to anyone.

As I expected, the employees were not happy to see my return. The person that finally came out to help, after I removed 16 2x8 boards and three 2x10 twelve foot boards, told me, "I wish you would have kept this for your next project." The cashier told me, "Wow, this is going to hurt." I told her, "Don't worry, I have another 1k in deck boards to bu." I was really surprised that she was bothered about the money returned, over $400, as this was not her money and she showed no empathy for me, the person that spent $75 for a delivery and had to waste my gas and time to return over half of my order do to the crap they delivered to me! I still have a photo of one of the 6x6x16 post they sent to me.

Despite the large knot hole, it looks like the board had a rotted hole in it, nothing you would use for supporting a structure. I blame the employees, not Lowe's, unless they tell their employees to deliver crap and picked over boards. Transaction # ** on 5-30-17 total $738.86. Return receipt transaction ** on 6/19/2017 return $450.29. I would like to add that rarely does anyone ask for my MyLowe's card, so I don't provide it. I don't frequent Home Depot, only because I have know where everything is in Lowe's and I have become comfortable going there, but I DO LIKE the way Home Depot automatically ask me on the credit card machine if I would like a email receipt, which I do! I have occasionally washed my Lowe's receipts and it would be nice to be able to go to my past emails if I need a past receipt.

After months of complaining NOTHING was resolved. They used UNLICENSED contractors that were shady at best, no regard for our home and HORRIBLE WORK. Beware of John ** in Grapevine. He is their number one contractor. They promised they would "make it right' and all they did was more damage. We contacted BBB and they STILL refused ownership of the shoddy work they did. This is a condensed version. Lowe's corporate did nothing to rectify this. LOWE'S SHOULD BE ASHAMED. See below the handy work they do!!!

May 16th I finally got my floor down. The installer brought in white quarter round and told me he was going to put it down and I had to stain it. No way am I crawling around on the floor trying to stain anything and messing up the flooring and my back. Not for 7,200. I am 68 years old. Today is 6/20 and I still do not have the quarter round and transitions down. Talked to another "store manager" today who did nothing but hand the phone to another hourly employee that told me I would hear something from the installer today. I wasn't very nice but I have had it. I will never buy another thing from Lowe's. Doesn't anyone care anymore?

AGAIN, my husband called Lowe's and after waiting on hold finally got someone who said they would follow up. At the beginning of June the carpet installer said they didn't have time to install the carpet until June 20. We paid someone to help us move all our furniture and were ready for the carpet to finally get here today (ahead of family visiting next week). NO ONE showed up today. AGAIN, my husband called Lowe's and after waiting on hold finally got someone who said the carpet had been sitting for several weeks and was now too damaged to install. We now have to move all our furniture back, and re move it for next time. The carpet has to be RE-ordered, RE-shipped - and it might come around July 5. From there, the process would start over again.

We likely wouldn't have our carpet installed until August. I spent 34 minutes on hold to speak with a manager at the "CPO" - Lowe's-speak for really bad customer situation. The number is 877-505-4923. The manager admitted that Lowe's has now had our $2000+ since May 6, that we had been trying to get this carpet since March 2017, and now it looks like it will be August 2017 before we get it. They offered no refund, no percentage off, and couldn't even expedite our installation. The "best" she could do is offer to have the installer call me within three business days from now to apologize. BEWARE of Lowe's. They take your money and don't provide carpet.

The company Lowe's contracts out to, to do repairs, gave me the number of their mechanic. Instead of coming out to look at the mower, he tried to diagnose the problem over the phone. I couldn't get the mower to duplicate the problem when I talked to him. Within 1 week, it was cold enough to snow and grass cutting was done. When we pulled the mower out to use it this spring, the transmission is doing the same thing. Lowe's will not honor my service contract because it expired. Even though I reported the problem last fall, and the mechanic failed to come out and fix the problem! I am a Marine Corps veteran, and I will never step foot in a Lowe's again, and I will be more than glad to tell anyone and everyone, to go to Home Depot.

I made a claim with the Better Business Bureau, with pictures of the signs (see attached) and advertising language. This resulted in a call to me from the Lowe's Customer Complaint Department. However, the individual for Lowe's that called (Chase **) just reiterated what the store management had already stated. That although they advertised that they would beat competitors prices by 10%, they would not honor their advertisement.

Since this is false advertising and unlawful by statute, the BBB has advised me to contact the Attorney General for the state of Florida. I am in the process of taking this action, so as to prohibit Lowe's from using this tactic going forward. The amazing thing to me with this is that the amount that Lowe's is responsible for is $96.00. This confirms what most of the other reviews are stating; that customer satisfaction means very little to Lowe's. Proceed with caution when shopping in their facilities and hope you have no issues. Written statements mean nothing there.

Called corporate, they said it was over a year and refused to do anything. Claimed I waited too long and the information in their system regarding the number of repair attempts were incorrect. Promised a call back after they spoke to local store managers, no call back. Just silence and refusal to make the problem right. Laminate cut too short, trim improperly cut, laminate swelling and lifting on all edges, transitions improperly set, 1 record of attempt to repair, no record of 2nd repair attempt, no record of repeated attempts to speak to flooring managers in person or by phone. Files purged and loss of measurements. Remeasured for carpet when their rep came to look at floors but failed to provide them.

Desired Resolution: Lowe’s to provide new laminate, trim, transitions and install that was originally done incorrectly, measurements that I paid for, and discounted carpet with free install for the hassle, delays, time spent trying to get Lowe’s to stand behind their product OR for Lowe’s to provide measurements and full refund for products and install so we can purchase elsewhere.

I was, "Can you show me on my invoice where the tech had said that was the cause?" They said, "It does not say that because you don't get the tech notes." I said to Lowe's manager, "Do you have a copy of the tech's notes?" He says, "No but I can call for them." And I also, "How did the tech come up with unintentional physical damage?" He said, "You have to ask the tech." I would but the tech works for Lowe's. And I have no contact number. He tells me when he gets the notes he will show me them. I would have thought the tech would have noticed it on the invoice or all the paperwork that was with my repair slip nothing noted.

I said, "So if you buy a riding lawn mower go to start it and it's unintentional physical damage." He says, "I don't know. Are you going to pay?" he asked. I said, "No." He said, "Fine, I will send your mower back to the tech. Tell him the customer refused to pay so he owns your mower." "No, I own my mower," I paid for it and have the receipt. I said, "It's a civil matter." He said, "Now you're threatening me so you need to get out of my store. This conversation is over. Here's the number to Lowe's legal department. Deal with them."

Called the legal department and still waiting for a call back. I'm out my riding lawn mower and Lowe's takes in 50 Billion dollars every year and they can't own up to my riding mower repairs. And who's to even say the tech is right in saying that. And when I called Troy-Bilt and they told me, "Never take your riding lawn mower to the store." Take it to their dealer direct. Gee too late and I said to Troy-Bilt, "You pay for it. Your company assembled the pullies that broke." And Troy-Bilt says, "That why you take it to our repair shop." Don't buy nothing from Lowe's. Too expensive and don't buy their Lowe's Advantage plan. And they do have a 90 day return policy but not for appliances and our door power equipment that's only a 30 day return policy. Go figure.

I called on the Bellingham Lowes store on 06/08/17 to inquire about the arrival of the tile I had ordered. The service staff stated the tile had arrived in the store on 06/02/17 and I would need to pick up the order immediately or the order would have to be sent back. I informed the service staff that I was unaware the order had arrived since I was calling to see if the order had arrived. The staff member stated it appeared the order had not been placed for an individual order, appeared to have been placed as a stock order. The staff member stated the order would be pulled out of stock to pick up.

On 06/10/17 my husband hooked onto our trailer and we drove into town. The staff at the "order pick up" counter had no record of the tile order. I asked if the sales associate who had placed the order was available and was informed he was working in appliance. My husband and I had a few more purchases we needed to make and headed back to the flooring department. The sales associate that we had originally placed the order was in the flooring department. He stated he had looked for the tile which should have been 3 palettes of flooring was nowhere to be found and he did not think his original order had arrived but possibly a floor stock order had been received. He spoke with a manager and stated to offset our inconvenience the store would deliver the tile for free.

On 06/13/17 I received a call from a Lowe's staff member who stated the tile had been in the store all along, "a blind person would have been able to locate the tile." I made arrangements to have the tile delivered the following day after 4:00 PM. I informed the Lowe's staff member I needed to confirm the delivery time with my husband but to place the delivery on the schedule and I would call back to confirm the time. At 7:00 PM I called back to the Lowe's store to confirm the delivery and was informed there was no record of a scheduled delivery for my tile.

On 06/13/17 at 8:21 AM I received a call to schedule the delivery, arrangements were made to deliver the tile on 06/17/17 between 11:00 AM and 1:00 PM. At 10:50 AM on 06/17/17, I called to confirm the delivery, and yet again the staff at Lowe's was unable to confirm a scheduled delivery. The service desk staff stated the delivery staff failed to forward the delivery schedule. I called back at 12:02 PM and the service desk stated was unable to get in touch with the delivery drivers to confirm a tile delivery. I did not receive a return call, at 12:44 PM I called again, the service desk staff stated was unable to get in touch with one of the drivers but the over driver did not have a tile delivery.

At 12:56 PM I called Lowe's back and requested to speak with a manager. I was placed on hold for an extended amount of time and finally a midlevel manager picked up the line only to have the call disconnected with no return call. I finally called the 800-445-6937 Lowe's complaint number. The complaint staff put me on hold in an attempt to contact the Bellingham Lowe's store to only return to the call to state was unable to reach anyone at the Bellingham store.

Still disappointed that Lowes didn’t step up to the plate immediately. I have never seen such poor communication. At one point I was told I would have to personally sue the independent third tier subcontractor. My contract was with Lowes.

Original Review: June 17, 2017

Purchased a vinyl plank flooring. Installed Feb 2017. Ripped out June 2017, along with moldy drywall and molding. We have a Lowe's installed GeoSpring Hybrid Heat Pump. Like AC, water is expelled through a condensate hose into a drain. The Lowe's installer installed the floor planks over the part of the drain needed for the condensate. The condensate water drained on the floor, went under the baseboard, into the drywall, and through the kitchen floor. We called our insurance company. They sent a restoration company that immediately ripped the floor out, sealed the room due to the black mold issue, and the next day sprayed and removed a portion of drywall, and molding.

We informed Lowe's immediately upon discovering the issue, expecting them to come down immediately. Never happened. An open condensate drain is required by code. In this case, a floor installer violated a plumbing code. Insurance companies require seepage reported within 14 days. No exception for concealed damage. I can understand that, since seepage damage claims can be abused. At least they did get a restoration company down immediately to rip up the floor and remove the black mold. Lowe's offered no remedy. We babysit our four month old grandson, informed Lowe's that an infant and black mold are not a good combination. No one came down. It is a good insurance company. No complaints there.

Since neither Lowe's nor the flooring subcontractor reacted promptly, I'll probably go to small claims court, unless we decide our health has been compromised. I took excellent photos of the blockage, the damage, the black mold. Sent them to Lowe's. Before retirement, I was an expert witness for both the Defense Department and Department of Justice. Part of my job, I am documenting everything. We will see what happens.

Now this is another kicker. According to Lowes, any order over $499 is delivered for free. Well apparently that does not apply to an order of over $1,100.00 as they stuck me with a delivery fee on the ladder (which was on the same order and on the same truck as the doors). Around two weeks later we got a call stating that they had a delivery for us and let us know when it would arrive. We took delivery and I didn't pay any attention to the doors but only had one of them set inside of the house and the other in the garage. I hired a contractor to come out and install these doors only to find out that BOTH of them were incorrect. The door that was to be 72 x 80 came out 74 x 82. The door that was to be 48 x 80 came out 50 x 80. We were able to install the 4'-0" but the installation was more as they had to do more work to make this incorrect door fit into the opening.

I called Lowe's and, of course, the first thing out of the mouths was that I gave them the wrong dimensions. That caused my blood pressure to rise a little and I told them, in no certain terms, that they were out of their collective minds. Long story short, they agreed to pick up the door and to find the correct one. They told me that I would have to pay for the new door and that they would credit me for the one that they picked up.

Luke called me and told me that they had found the correct door and that the total charge would be $948 and change. This is $400 more than the door they picked up and he wanted to connect me with their service department so that I could pay for it which would allow him to order it. He also told me that they had credited my bank for the cost of the door that they picked up. As I waited on the phone for someone to pick up, I checked my bank account and there was no credit shown on my account. I hung up the phone after a few minutes as I had no intention of purchasing another door at twice the price of the first one when they had NOT credited my account for the first door.

A few days later my wife received a call from Lowe's (Pam) asking that I return their call. I waited a couple of days and finally called and spoke to Luke. He went through his banter about not being able to order the door until it was paid for. I told him that I wasn't about to pay for another door when they had not credited my bank for the incorrect door. He transferred me to the Service Department.

Natasha came online and was rude and told me the situation. She said that since I paid for the incorrect door with a Visa debit card that it would take longer to see that credit from my bank. I said that I understood that however Luke had told me that the credit had gone through a few days prior. She went on with her dissertation to where I finally stopped her and asked to talk to the store manager. She replied that she was the manager and I told her that she was not as I had talked to the Store Manager (Tom) a few days prior. She demanded that she was the manager and I told her not to get caught up in titles and to have Tom return my call.

A few minutes later she called back and apologized for the misunderstanding as she was the Head Cashier and could take care of any issues like mine. I told her that I didn't want to deal with Head Cashiers and to have the Store Manager return my call. She got up on her "High Horse" and once again stated that SHE was the manager and I simply told her to have a nice day and to leave the Store Manager a note to call me. I am sure that it will take some time to sort this out but as I told Luke, it is beginning to become comical and all of this simply pushes me to Home Depot. Film at 11:00.

Well the subcontractor for the cabinets was just wonderful. Very knowledgeable and a true craftsman. Had his own cabinet company. His work was impeccable and when two cabinets came in damaged he took it upon himself to go back to Lowe's to make it right. During this time which has now been 2 weeks we were told we could not order counter tops and pay for until subcontractor for the counter tops came and did his own measurements. Ok we want this correct. Finally we get a call from subcontractor giving us a time when he can come and measure. However, he tells us it will 3-5 weeks before counter tops will be in. As it turned out it was only another 2 weeks.

Set up install time. First countertop goes in with no problem. We don't run into any trouble until the one with the sink cut out goes in. Have the master plumber come to install sink. He has done this many times. Well because of the way sink is cut the plumber cannot attach the clips that hold sink in place in the front. We have caulk holding our sink in place. Contacted Lowe's. Received a call back saying a work order had been placed with their installer (being the subcontractor) to check the problem out. Believe it or not the counter top guy being the subcontractor for Lowe's denied the request! Who does that! We really just want to know if there is something that our plumber is unaware of and if the contractor can show him or if in fact the subcontractor made an error. We were told by Lowe's that he had being doing this for 16 yrs. Big whoop! So has our plumber and he has nothing to gain by not installing it correctly. Can't be done. Something is not right.

Why would a contractor of any kind not want to stand behind him workmanship. We all make mistakes and we know these were not granite or marble but what if they had been? We spent over $5000.00 at Lowe's for this renovation which is never going to be correct. Well Lowe's you can take our business and consider us a lost account. Maybe you can find a subcontractor to help resolve it in the right way instead of leave us to solve his mistake. It is truly is sad commentary when a majority of your staff that helped us were well informed, courteous and seemed to care - and a subcontractor results in you losing our future business. Shame on you for just not caring!

One weekend early in April I noticed my refrigerator has lost the cooling, two days it was back to normal. I called Lowe's Advantage to place a service call on my new refrigerator. It was still under the manufacturer warranty and I had also purchased an extended warranty. A&E came out and it was working. I told them it seemed to be an intermittent problem. Two days later it wasn't cooling again. I called Lowe's Advantage and they placed another service call. It was working when they came out. The technician said that the refrigerator was unable to be fixed and recommended to Samsung for refund or replacement. That was in April, it is now the middle of June.

The Lowe's in California, Maryland doesn't really seemed to care and every month tells me it will be in the following month but it never comes in. The delivery company XPO called me last night and told me they were delivering today. I took 3 hours off work only to find out that Lowe's called XPO and cancelled my delivery. When I called the store to find out why a customer service employee said the refrigerator didn't come in. I am so confused and at my wits end. I really feel like calling Lowe's and telling them to take back all the appliances I purchased from them. I called the Corporate office and they are courteous and tell me they will escalate this to the corporate managers. We will see. Has anyone had a similar experience with Lowe's? Any advice would be appreciated.

A month later I still don't have it after countless times of asking or leaving emails. Kevin (Lowe's) said "Licensed contractors only". "No day laborers" he said. Well that's a lie. The first day of demo and tossing wood onto plants and bushes I had to go outside and tell the day laborers that the bushes and flower beds I am keeping and to not step or put wood on them. "Oh you're keeping this" a worker asked, "well what would make you think that I'm not." Just plain stupid from there on out. 3 days Kevin said it would take to do the deck, going on 10 days now. The 2 day laborers on the second day started framing. I immediately called Kevin and asked "where is the contractor?" These guys didn't know what they were doing. 2 days of framing with 2x10s and they were all on the wrong side of the line and crooked as hell. I told Kevin I don't want these guys working unsupervised because whatever they touched was wrong.

Another 2 days to correct their work. No communication from Kevin to the contractor which led to a bunch of mistakes. The railing coming down the stairs I asked to be 42" wide, what I got was 42" steps and with the railing on it is 30"... stupid again. The brick patio beneath the deck is in good shape, but when they removed some bricks to dig for the footings and then put them back all crooked with 1" spaces between the bricks. The brick patio is tight, straight and level, but not where they put back. Even breaking the bricks set in concrete on the outer border, they put it back broken! Stupid again. Finally the contractor starts showing up and working by himself after my complaints about the 2 day laborers' horrible work. Now I have a mason coming to fix the patio.

Lowe's has to take the steps down and make the platform bigger up top to make a 42" opening between rails. Also the rails going down the stairs are extremely loose and going into the top or bottom rail but using a cheap plastic clips to hold the spindles. Once again I had to stop the contractor from completing the rails down the stairs telling him that "this is unacceptable " and that I have kids and if they grab a spindle walking up or down the stairs it comes off with ease. Major concern about this. Very unprofessional work for the price I paid, which I did not sign off on to accept the work that is done.

After complaining about the brick the contractor Albert says to me "I'm not redoing your brick patio." "I only want you to fix where you removed and replaced them" I said. He said "Get the ** out of here, I'm not fixing the brick." "Me to get the ** out of my own yard," I said. I told him how stupid he is as he trips over his own 2 feet and to get off my property and never come back. The deck is still incomplete, bricks are all crooked, and to top it all off, the day laborers bring a microwave with them and pop a breaker every day, even after I told Kevin from Lowe's that if I wasn't home and they pop the breaker how would they work the rest of the day.

Major lack of communication between salesman, contractor and workers. This isn't 7-11 to cook your breakfast and lunch. Beyond dumbfounded. $15,000 deck + cheap labor = a deck built wrong! Very pissed off and now am in touch with corporate to straighten all of this out. Such an inconvenience by the big name store. The contractor who originally was going to build my deck subbed it out to another contractor who in turn subbed it out to another contractor who in turn subbed it out to another. WTF!!!

I went back to Lowe's and told them what their contractor had told me. I asked him who was going to pay for this work to bring it up to code. He replied that I was to pay for it, completely ignoring the contract that said "the price of the installation included the window frame upgrade." I had a building inspector inspect the window frame and he confirmed that the window would have to be updated to meet the newer code. Lowe's took the other two windows back to the store. Here we wait, two senior citizens with one partially installed window in a space that is not to code, two windows hopefully in the store, the hurricane season upon us, and no one wants to listen to our complaints. Lowe's is probably the worst large name business that I have ever dealt with.

On 6/7 I called to check on the status and was transferred to someone in installation setup. I was told by this person the quote had been received but the order was on hold because the mileage fee for the measurer hadn't been paid. I told the rep I wasn't told a fee was required for that. Victor told me mileage would have to be paid when the installer comes out. Again, he never charged me on the phone for anything other than for measurements. I was told he should have. I was also told by the rep she would pass the issue on to her supervisor and I would get a call. I haven't received a call yet. I will never do business with Lowe's ever again.

Vinyl had to be rescheduled 2 weeks later right after I had surgery myself. So the vinyl guy shows up at 9. By 11 he still hadn't done one thing. He had decided that he couldn't do anything without help with the furniture. As if he didn't know that if you were installing vinyl in the kitchen and laundry room, that there wouldn't be a table, refrigerator, washer, dryer. Then some warehouse guy showed up to help. Next thing my husband and I know, they were both gone. Lowe's or Legacy installation felt that a $50 gift card was compensation for their breach of contract.

Fast forward to installation date: the carpet installer says they do not do repairs and can't install our carpet until the subfloor is fixed. We call Lowe's and they offer no resolution. They merely say this is a "training opportunity" for their reps and recommend we fix the floor prior to installation. Waste of time and money. Never again.

I got my first window in 20 days. I have now waited for a window on rush for 30 days. They promised me that I could get a Saturday install so I didn't have to miss work. Well by the time I can get that it will be 49 days to get my window. I have talked to manager and main office still no resolution to the problem. They blame each other for the mistakes. Horrible experience.

Therefore, we have to wait until 6/8/17 before he comes to install our windows. Lost sleep worrying about windows sitting outside for two weeks and whether anything would happen to them. Had cabinets installed by Lowe's A+ on that job. We had a roof replaced by Lowe's A+ on that job. But now Lowe's gets an F- for the windows installation. Very disappointed. Being that I have been a customer with Lowe's for many years. Thanks for reading my review. Would not recommend that anyone buy windows from Lowe's.

Went to the store twice. Left my phone number. She never gave me the courtesy to even call me back. The third day I called. I ask customer service for corporate phone number. Before I can call corporate, half an hour later someone from Corporate calls me, which I thought was strange that they would be calling me after I've been trying to talk to this manager for 2 days. The representative from the corporate office offered me $100 discount and I told her for all the inconvenience I've been through, couldn't put my house back together, couldn't have my Easter dinner, waiting 6 weeks to have carpet put down and to offer me $100 it was like a smack in the face.

At the time I was having work done in my house. I told her I will call her back. By the time I finish the project that we were doing in my home I just decided not to call her. If she was going to give me a discount she have all the information she needed to put the credit on my account. She never did. I've been spending a lot of money at Lowe's. Long as I was spending money I got great customer service. Once there was a problem the level of customer service from management and corporate Department failed me big time.

I called Lowe's corporate and had a three way call with the representative from Legacy as well, concerned that the carpet would not be installed as agreed. The rep from Lowe's stated that the carpet was delivered to a warehouse in Fayetteville, NC. The Legacy rep said they can't find the carpet and that I should reschedule. The Lowe's rep stated that I should pick out another carpet and schedule another install date or wait until the carpet is found and set up another date as the carpet wouldn't be installed in the time frame that I needed.

I asked for a supervisor to get a solution to my issue and to get accountability because of what I went through. She said she was sorry for my inconvenience and that I should reschedule. As of 4:45 pm on 5/30/17 I have no carpet installed in my house and no reschedule date as the carpet is still missing. I guess I'm at fault for scheduling everything around the dates I was given by Lowe's and Legacy. Not one person has offered to make this right.

We were confused by the experience so I got a second opinion and in doing so found out that the Lowe's installer used a sloppy method to wedge the unit in and cracked my granite in the process. I even put the second opinion plumbing company on the phone with the Lowe's delivery manager at the time so he could explain his findings. He told them that he felt confident that the bowed piece of wood the Lowe's installer used to wedge the machine in place cracked the granite. My plumber was able to install the dishwasher properly using the existing cabinetry/supports area available. Lowe's refused to pay to replace the granite even after speaking with a 30 year expert. The only offer was to reseal my granite. With an 8" crack, this was unacceptable to me. My second opinion installer is willing to give a statement if I want to pursue this since an estimate shows that replacement of the slab will cost me over $4000.

Even with all of this, their corporate customer service refused to make $1 in compensation. Now I have to consider suing them in small claims court if I want to fix my granite. Just a horrible company to deal with. One thing is for sure, I will never spend another dime in this store. It's not worth going through this to fix their work and have a damaged home. Buyer Beware!

The final straw was when an associate pushing a flatbed full of boxes crashed into me while I was looking at the indoor plants! My glasses went flying and plants fell over. He may have said something, I really do not know, but he was on his way before I could even find my glasses. I spoke to his back: "You could at least say you were sorry." Without looking back, he said sarcastically: "I did." My visit to Lowe's was a disaster! I asked to speak to a service manager who apologized but used the excuse that Lowe's could not find people to hire. Well, this would be Lowe's problem. Pay people a living wage and hire more people. I HATE Lowe's and plan to never return.

Mark the delivery expert said it would be here first thing Sunday morning. Lo and behold we got a call that says it will be here between 130 and 330. That's great except we're not here from 1230 until 530. So we call Lowe's and the idiot operator loses her cool and disconnects twice. Finally we talked to their third-party delivery company who said tough **. So we called Lowe's and one of them Anjou said he get right on it. I doubt this is going to happen and we have an 8 o'clock cookout. Home Depot is so much better and so much more competent at everything they do. So cut up the Lowe's card, not going to shop there ever again and I will tell everybody I know to go to Home Depot. Really pathetic.

We called the extended warranty customer care, she suggested to take the washer to the store.

He said, "Well... That's the policy." I told my husband, "Just leave it there & have them process and see what happen."

May 12, I called to see the status, they said it will be next week, but they will call to let us know when they received it. May 22, I went to the store since I haven't heard from them. They said it will be there tomorrow & will call once they received it. It took almost 3 weeks, and they didn't even call to let us know the status; However, My husband went to check on the power washer, they made him pay if he wants the power washer back. They said it's not covered under warranty.

I called the 888-775-6937 to resolve the problems, they can't even find my extended warranty to my washer. I gave them my Warranty reference #, they said that warranty was already tagged to other merchandise. Oh... My goodness... Really???? I said, "I don't know how it was tagged to other merchandise, I didn't have access to your system to begin with." It's all Lowe's mistakes, not mine. All I know I have proof that I had purchased 4 years warranty.

He called the store to see what's going on, then he told me that I need to resolve with the repair store myself, nothing they can do about it. It's so ridiculous. I was really upset. He was about to transfer me to his supervisor, but he was back on the phone and said his supervisor will send me the store credit for $80. I don't know if that's true or they just got tired with my complaint. I don't believe until I see it.

The bottom line is... I will never buy any extended warranty from Lowe's. They are not worth it. The way I see it, they will go around find any excuses possible from fulfill their responsibilities & you have to pull your neck to get what you paid for. The store personnel, didn't seem to know exactly what they are doing... Couples times I was dealing with this issue, they have to call somebody else to help. Take too long to figure things out... So frustrating.

I then decided to call the complaints department and told Jack (the person who answered the phone) the whole situation. I told him that the service I paid for has not been provide since I have not received a call with the quote. I told him that I felt that I should have some money returned to me because there was no follow up to my paying $45.20. He stated that he could do nothing and that he could forward my call, but the problem is that their systems are down. This email is just to make the public aware that this may happen to them. I have since gone to Peel Fencing and the measurements and quotes were done within 4 days after placing my initial call.

My own human toenails have scratched the flooring while walking barefoot in my home. So I have to wear socks at all times. No food or drink is allowed outside of the kitchen linoleum flooring. So, the damp mop is the only possibility for the 'water damage'. The installation company would have blamed a pet if we had one. In conclusion, even with the Pergo Gold underlay the Pergo Max flooring is not water resistant or child and pet friendly as advertised, nor scratch resistant as advertised.

When I asked the flooring rep at Lowe's to sign out a sample, he advised, in a not so polite kind of way, "we don't do that". When I advised every other store in the area does, he replied "well not here". I'm not so concerned about the impoliteness of the comment as much as I am about Lowe's policy that does not allow customers to sign out a reasonably sized sample. In any event, I certainly do not intend to purchase flooring from Lowe's, and in fact do not intend to shop there again as I do not like the overall experience of being in the store, very cold, very clinical, not very friendly staff. Hope this feedback helps.

Now the appliance is in the Glenwood Springs store but I did not receive a call saying it was going to be delivered. I had to call to check status. They told me it would be delivered on a Friday. When I asked what time they said they didn't have any idea. Someone would call me. I had a call the night before delivery from someone at the store saying they just wanted to make sure we were on the same page? Seriously. Never apologized and was not overly concerned they had screwed up. I am quite appalled by the lack of customer service.

I was notified today that my appliance would be delivered sometime between 1 and 3. I had already waited the day it was supposed to be delivered. Now they want me to wait again. And besides you would think since this was entirely their mistake they would be trying to get my appliance delivered as early as possible and go out of their way to accommodate me. This is the last time I will buy an appliance from Lowe's. The customer service is absolutely the worst. I would rather drive 90 minutes to another town and actually pay for delivery. Lowe's had lost my business and hopefully others I know. Very poor business practices.

I called back today and was told that that person worked in plumbing and they had no idea why his name was left. Then they said I would have to come back to the store and fill out paperwork if I wanted an install. I called the corp office and they connected me again to the store and this time I was told they couldn't install the fan without proof of purchase, which unfortunately I had lost. I finally gave up! No way will I ever purchase or recommend Lowe's again! Why put up a big sign that says "ceiling fans installed for $100" and then not back it up. Why tell someone they have to go back to the store to set up installation when the person was at the store and asked 3 employees and no one knew? Totally unprofessional!!!

Al (the manager) hung up on me twice (which I have a voice recording of) because I wanted my appliances delivered the next day, and he tried his best to have XPO not deliver them. I spent over 5K on appliances and have been treated horribly. PLEASE PLEASE PLEASE DO NOT EVER BUY APPLIANCES FROM LOWE'S (CHESTERFIELD, VA).

Everytime they said someone will do something like come back, call, or investigate, and so on it never happened. They dropped off the appliance, damaged property, and just a random person signed off on my delivery. Management appears to have no control with the Drivers or they just don't care about the customers tell them anything to get them off the phone which now I have damaged property, bad installation, and an appliance that was making a lot of noise. Overall just don't order appliances from LOWE'S since they washed their hands off deliveries and hired a third party company (XPO) that does not care about service.

The sand that I needed wasn't out there. I went back into the store where I saw two male employees flirting with the girl at the farthest register. I asked if they would help me load some sand. He, the blonde male said the sand was outside. I told him that wasn't the sand I needed. He said that I would have to wait and he would have to find someone to load it! I was so frustrated by this time, that I just threw my hands up and said "forget it, I'll just go to Home Depot!" I'm not proud of my reaction, because I made the statement, "What a bunch of lazy **" I walked out of that store and I don't plan to ever go back. I guess that people just go to work to get a paycheck, these days. That's the problem with America, in these troubled times.

The installer came out to install them. He neglected to nail molding down, attach back panel but most importantly he installed cabinet doors that were scraped, scratched and had rough places on them. I complained to Lowe's... over and over. Finally they sent the installer back out. I asked him why he installed cabinets in that condition. He said that is the way they came.

It is now May... I am still dealing with replacement doors. The last panels have been wrong 5 times and the panels currently installed do not match my cabinet! They are unable to match my existing cabinets which causes my WARRANTY to be WORTHLESS. I also have more filler on one side of my sink... 3" on one side, no filler on the other. My dishwasher has the same problem and the refrigerator. Those issues cannot be resolved unless my granite is pulled up (and it will break... I was told from a Lowe's installer)... I have had to call constantly to Lowe's, I have had countless appointments and even have had to go to Lowe's to pick up the replacement panels myself. I am sick and tired of this. Too many problems to list!!!

So I calmly and sincerely asked "so you're telling me that because you guys screwed up my order, I have to wait ANOTHER 2 weeks?", to which the corporate customer care supervisor replied, "I hate the way that sounds, but unfortunately, yes". At this point, I ordered them to cancel my order immediately, and to save the apologies. Then, I called my local store to inquire about my first order, which should've been here a week ago. The manager advised that he searched the system, and my order wasn't in there, so apparently they forgot to order it AFTER I PAID FOR IT. BUYER BEWARE. If your customers depend on you, please do not depend on Lowe's. Their "customer care" doesn't care, and can only offer excuses and apologies instead of actual solutions.

Also, it should be noted that this complaint is based on my experience with "special order" items from Lowe's, and not in-store items. My local store is adequate for in-store purchases, and they normally have their act together with regards to in-store items. However, I will be taking 100% of my business elsewhere, as I prefer to do business with someone who actually values my business, and doesn't work only for their stockholders.

From day one the sub contractor was clearly an idiot and the end result was a floor of expensive wood laid incorrectly. It took us three months going back and forth with Lowe's to get it fixed. On top of that the sub contractor was taking the leftover wood and supplies (Cement, etc...) home with him. When I realized I said "hold on... I paid for that wood... Please put in the garage." But in prior days he took many boards and we did not realize it. What scammers... They probably laid a small floor in their own house with my products that I paid for. I could go on and on so that being said... Listen to others and use a local small flooring company with actual employees who are insured and experienced in laying floors. Good luck!

Well after talking to the head supervisor they did reimburse our money. Told self I wouldn't deal with them ever. But time went by and I went back in store and seen an stove that I liked. So I paid for it and wanted it delivered it. They asked when would be the best time. I told them that 2 days after I paid for it in THE MORNING. Cause my husband had chemotherapy that afternoon. So I ask about what time? They said between 8 and noon. Said that would be great, his appointment wasn't until that afternoon. They called day before and told me that I was 3rd on list for delivery so somewhere around 10 or 10:30. Well needless to say wasn't here. So I called at 11:30 and said it would probably be after lunch. Well I had it set up for a reason cause of husband's treatment. So now he missed it. I will never ever order anything from them AGAIN.

The next day I get a call from the "detail" lady and was told I needed to pay for the detail 1st, so back to Lowe's I go. This was during the special offer financing for the 12/18/24 months depending on amount financed. I asked her will I still get this because it ended the next day. I was told yes, as long as the detail is written, I will get the promotion. She even wrote it on my yellow folder. Now, within a few days, the installer called and asked me when I was available. When I told him I work M-F till 4 he informed me I had a "complicated schedule" and that he only works till 4 on M-F, so I had to leave work early to have my windows measured.

Now, the fun part trying to order blinds. I already knew what I wanted and was told by Jennifer in blinds at the Bossier store I had to come in and "look at the books". I was also told that she only worked until 2 and that I would have to leave work again early. So, I went to Lowe's the following morning at 830 and was told Jennifer didn't come until 10 AM. I explained I was going into work late because she had told me she would be there. This guy was a nice guy, Cody, who worked in flooring and was PRN. He tried to help me and we eventually got a ticket written for the blinds and 2 custom shades. He said he would call me in 45 minutes or so with an estimate. 4 hours later I still hadn't heard from him and called and spoke with a Jeffery after 10 or so minutes on hold and he was able to give me my total and told me I needed to come back in and sign a contract. So, here I go once again back to Lowe's to sign a contract.

When I arrived Jeffrey had my contract up at customer service. So, I signed and was then ready to pay for my blinds. When they rang it all up, the cashier asked did I want the 5% or the 6 months financing and I said I was told by the detail dept that I would still be eligible for the promotion and she responded with "well, it's not giving me that, so do you want the 6 months or what?" At this point I asked to speak with the manager. A man calling himself the manager came up and when I started to tell him my story, he put up his hand and said "mam, just tell me what you want." I said I wanted the promotional offer, he eventually told the cashier to ring me up with a promotional code sticker.

At that point I paid with my Lowe's credit card and thought "I am so glad that is over, my blood pressure is up". So, fast forward 10 days or so and there my blinds are at the door. Come to find out the blinds were not ordered correctly as I ordered cordless, and these were corded. OK, so I try to call Bossier Lowe's 4 times that evening and kept being routed to an extension that nobody ever picked up (I asked for a manager), so out of desperation, I call the Shreveport location and ask for a manager. I was connected to Shonda, who has been of huge help. She and Victoria were able to order the correct blinds and shades that evening over the phone, but now I had 2 large charges on my Lowe's card.

The first charge could not be taken off until everything was returned. I was told to load all the blinds up and bring back to the store and after verbalizing my concern that they would not all fit in my Toyota Corolla, Shonda did arrange for Lowe's to come pick up the blinds. She also said at this point the sale is coming from Shreveport and not Bossier. Fast forward to May 4th and the correct blinds and shades made it to my house. However, I still had over a 500 charge because the incorrect shades never arrived. So, back on the phone with Victoria I go and after some research she saw where the order had been cancelled prior to delivery and that the Bossier store had to do the credit and at that time no one at Bossier knew how to process a refund on your Lowe's card so it would have to wait until Shonda came to work at Shreveport to talk the Bossier manager thru it.

On May 4th when I let Victoria know all blinds had arrived she told me she alerted the installer. On May 5th around 10 AM, Shonda called me and let me know she alerted the installer and he had 48 hrs to get in touch with me. On Saturday, May 6, Victoria called me again and asked had the installer reached out and I told her no, to which she said she just let him know and he has from Monday thru Friday to get in touch with me. So, here I am still with no window shades and will have to leave work early yet again for the installation. This has been the most complicated mind boggling experience and I do not recommend anyone to have any dealings with Lowe's at this point.

I feel Lowe's should be picking up the cost for the replacement fencing and installation cost due to this being an exclusive product and that the installer was Lowe's' recommendation. I would not recommend purchasing this fencing or using Lowe's installers unless you're looking for an inconvenience and wiping out your savings account for the life of your mortgage. It's sad to have to write this about a huge company not helping customers who spend large amounts of money.

Once items delivered the fridge door handle was broken. Again it took days to get someone to answer phone and when I spoke with Maximus, a manager, he said he totally forgot to set us up for replacement handle thus another day waiting for someone to show that didn't. So fed up I called Lowe's Corporate and a nice women answered the phone but just gave excuses like short staffed, they experience same issues when calling this store and others etc... She assured me as the other manager I spoke with at Lowe's (Nye) that my handle would be here this morning by 10:30am. GUESS WHAT... still no service from Lowe's. WORST EVER... Will not return to buy products from them. I could care less if short staffed... Hire more people or train managers to answer the phones in the stores.

I called the manager at the store, who told me she would follow up, long story short, after multiple calls and complaining, I finally learned my windows had NOT been re-ordered until I complained and was persistent by phone about completing the project. I now have to wait 2 more weeks for the windows, assuming they really were re-ordered. Think twice about having Lowe's install. Very poor customer service/follow up. Very disappointed in the experience and it's not over yet!!

My order was missing crown molding, toe kick and light rail which apparently is my problem. I talked with the store manager, he had the department guy that worked with me send me an email asking what I was missing which I responded to. This guy already has several emails stating what I was missing. It's been 3 weeks since last email and he still hasn't responded. Do yourself a favor and don't use Lowe's. You can save yourself a lot of grief. Greeley, Colorado.

2nd problem - After they charged to my account and got our money, they just let us hang. No further communicate for days, I finally contacted them. They said they did not have the plat/plot (which we provided on the same day the contract was written) and again the very next morning that they claimed they did not received (4/19/2017). Woods were dropped off to our driveway on 4/18/2017 - we were told that as soon as the woods delivered, project would start the very next day and will take 3 days to complete. At one point they admitted that they ordered wrong supplies and would have to re-order.

Woods has been sitting there since, my husband and I have requesting that they move the woods to the backyard or take it back to the store and re-deliver when installation is ready. HOA and neighbors have been on our case since. Worst part, we do not have parking space - parking is scarce at our community which I have repeatedly telling them. As result, we had to street parking and now cited with parking ticket and HOA fees. Last spoke with a "project manager" on 4/27/2017, was promised that woods would be moved to the backyard the next morning 4/28/2017. Again, nothing has happening. I sent an email to customer care and the project manager on Friday evening 4/28/2017. Have not received any response since. This is completely no customer service whatsoever. Please assist...

I complained to 1800Lowes and customer services saw the order could have been filled by contacting another store. But Charity (not the manager) would not do this! Charity said she was the store manager when I repeatedly asked to speak with the store manager. One wonders who is in charge there, but they are HAPPY to not serve you!