Lowe's Home Improvement Reviews

Finally I started going through Lowe's for support and all they did was say the part was back ordered and they would get back to me. With no exaggeration, I spoke to Lowe's supervisors at least 10 times and kept getting no help whatsoever. Now it's November and I decided to call Samsung and they repaired the dryer within the week!

Someone who is in charge of online ordering behind a computer who is responsible for the website updates, never updated the product. As a matter of fact the sink was still advertised as available in 7 to 10 days when I checked. No one bothered to give me any apologies or explanation. Plus we were charged for it (about $400) and it is money that was gone from our pocket for over a month until it was returned. Our job was postponed another couple of weeks, so we could find the sink we wanted. Overall worst experience, online, in-store, people, website... EVERYTHING. No respect for customers time and money.

Unfortunately not the case... Instead I waited all day and well into the evening after dark for the third party delivery company to arrive with my order. Of course I called the local Lowe's store at 12:52 p.m. asking when to expect my delivery to arrive. I was given the runaround about how it was not Lowe's that was responsible, but the designated third party delivery service was to blame. (What about the confirmation phone call?) Hard to believe with today's technology that a phone call, text, or e-mail wasn't utilized to inform the customer the delivery will be delayed or postponed...

I also find it somewhat hard to digest as it was not the third party delivery service that I paid over $2300 dollars too, nor was the phone call I received at 9:03 p.m. the evening beforehand from a third party delivery service. When addressing the Store Manager, (which by the way wasn't the Store Manager after all) I was told that this was not their fault but they apologize. Eager to take the customer's hard earned dollar to not be held accountable for delivery times.

Would be one thing if...but that being said not everyone has a golden money tree at their disposal to take time off of work to wait for a delivery to show up which is why times are scheduled. The lack of accountability from Lowe's by outsourcing deliveries is unacceptable and aggravating at best. Had this been a one-time snafu it would be somewhat understandable, but apparently this happens quite a bit. In my line of business it's called failure to perform or better yet specific performance.

Thank you for letting me rant and review your company's lack of accountability/poor customer service, and hopefully people will read this before making a decision to visit your store in Sevierville, TN. on Hwy 66. After all, there is a Home Depot directly across the street that will be more than happy to accommodate dissatisfied Lowe's customers. Well... I am glad I did not hit the enter button just yet as I just received a call from the third party delivery service that the driver just ran out of time at 6:46 p.m. and cannot deliver the appliances this evening... So here is another day off I will have to take in order to accommodate the delivery service and Lowe's Home Improvement. Simply pathetic...

Well I canceled that order over the phone with a customer service rep from the San Jose store and reordered what I wanted by phone this time. I was on the phone with the San Jose customer service my entire commute home. It takes me 2 hours to get home. I was on hold for an hour of that time. The other hour was spent trying to get the right person on the phone to help me. I was able to order the material and quantity I needed for my personal project. All I had to do was drive to San Jose Lowe's and pick it up. So I get there today and no one knows anything. I spent 2 stupid hours waiting for incompetent Lowe's employees try to figure out where my order was.

So I decide to go to the flooring department to check for myself. I could not find the product that their website said was in stock. I figured maybe they put my order to the side because the customer service representative said I was buying all of the tile they had in stock. I go back to the customer service desk to ask for the manager since no one could figure out if they had my order. The manager never comes after 30 minutes of waiting. Extremely frustrated! I left the store because my PTSD was flaming up quick! I've never felt with such incompetent people in my life. Lowe's corporate needs to spend some time training their staff on quality customer service. They just lost a business partner and a customer. Pathetic service! I'll spend the money to get what I need from more reliable vendors.

He then said he was going to have to order parts but he doesn't want any cheap made in China parts. He said he was going to have to research why it did this then he would get back with me. It is now 11/6/17 and I haven't heard anything from the tech nor will he return any of my calls. I called Lowe's back to let them know it still hasn't been repaired so Candace with customer service tried to call the tech but had to leave a message also. She then assured me she was going to escalate this to her supervisor who would definitely call me either way to let me know something. I am still waiting on that call as well. After paying them over 1300.00 for this fridge I still have to use trays to have ice. I have also made a complaint with the BBB. This fridge needs to be replaced with a new one. I will never use Lowe's again, if you are smart you will not either.

We still do not have a refrigerator. We called and the delivery manager isn't even sure we will have one today. In the meantime, I'm calling corporate again who threatens to call the police on us for harassment. I'm sitting in my house trying to get their help and have gotten nowhere. They have yet to even take accountability or responsibility by apologizing for their screwups. So we are now on day 4 of no fresh food to eat. I have infant twins and not having a refrigerator is nearly impossible to live without when you have young children.

On 7/18/2014 Lowe's & Amazing Home Contractors were dispatched to investigate a leak coming from recessed lighting in my family room. They claimed the leak was an abnormality due to the high winds and storm. On 9/18/2014 Lowe's & Amazing Home Contractors were dispatched to investigate a leak which I identified as coming from the valley area of the roof. "Repairs" to the valley were performed. On 3/12/2015 Lowe's & Amazing Home Contractors were dispatched to investigate the same leak in the valley area which was supposedly repaired. At this point, I had videos and photos of the leak coming out of recessed lighting. The area was "repaired" again.

On 10/28/2015 Lowe's & Amazing Home Contractors were dispatched to investigate the SAME leak in the valley area. It was determined that the area needed to be redone with a "California Valley." The fix was performed. On 8/25/2016 Lowe's & Amazing Home Contractors were dispatched to repair shingles that had fallen off the outer gambrel of the home. The shingles were replaced.

On 7/11/2017 a neighbor informed me that shingles from the outer gambrel had fallen off the roof and into the gutter and grass. This time, I believed that the manufacturer, Owens Corning, provided faulty shingles. I contacted Owens Corning and began a claim which required sending full shingles to their lab. I also contacted a completely different roofer to remove the shingles to send to Owens Corning, but was informed that the shingles were installed improperly. The roofer informed me that the shingles were nailed above the nail line and that the adhesive alone was holding the front and back of the shingle together. Because the shingles were nailed above the nail line, the front face of the shingle slid right off.

At this point, I had enough. I contacted Lowe's Corporate Office at least 13 different times between 7/12/2017-8/1/2017. Initially, I was told that Lowe's wanted to correct the issue even though it had been years since installation. They were going to send an adjuster out to investigate but never did. And ultimately, the Lowe's Corporate supervisor, Joe **, never returned our calls or responded to my messages.

I had to replace all recessed lighting, repair drywall, and paint which cost over $1600. I sought legal advice in September 2017. We hired a roofing company to perform a full inspection of the roof ($350 cost) and every single area inspected was found to be installed incorrectly. Shingles were nailed way above the nail line; the manufacturer requires to stage each course of shingle to be at least 6 inches and some of the sections are 4 and 4.5 inches.

On the section of the roof with a 4/12 pitch (ties into mansard), the transitions are supposed to have custom vent step flashing and the vent the shingles to create California Valley. On transitional the lower roof with the mansard shingles, some of those shingles were ripped due to the pressure from improper installation. Ultimately, my attorney advised that we had exceeded the 3 year statute of limitations. Pursuing legal action at this time would be risky. We ended up hiring the company that performed the inspection to repair the worst areas of the roof which was completed this week.

I told them what happened and they said it was faulty installation and would not be covered even though I also purchased the Lowe's extended warranty. That I would have to contact Lowe's store. Called them, they said they would notify warehouse and have them call me. No call was received after waiting six hours so I drove to the store to talk to a manager. He said he couldn't do anything for me because after you purchase it the store is no longer involved. He gave me phone number of manager at the delivery and installation warehouse. Called them. They had to call back. No return call so I called them again and was told I had to call Lowe's repair.

Told them I spoke to them and repair person they gave me said it was Lowe's issue not warranty due to installation problem. He said he would take care of. He sent his top installer to come look at damage. The guy came with no tools to take 220 cap off or back of dryer to see damage. I gave him tools to use and he took pictures. Then no one calls the next day. I call warehouse manager again and was told he is off for four days. I had no dryer all week. I told them this and they said they would call me back. Nothing! This could of caused a house fire had me and my husband not caught this. Never will I purchase from Lowe's again. Unfortunately I purchase three appliances on the day I bought the dryer.

I tell her what’s going on. She walks with me back to isle 12 and says wait here. She’s going to get someone. You guessed it. I wait 10 more minutes and no one. Now I’m heading towards the front desk where I meet the same black girl who appeared to be in charge. I tell her no one showed up and here. I give her my armload of items That I was intending on purchasing and tell her never mind will go somewhere else who wants my business.

His response: What do you want me to do? I already spent 300.00 on this thing, you want me to spend another 500? His tone of voice was dismissive. I then thought, well maybe he doesn't work for Lowe’s. I said, don't they pay you, he stated, "NO". We only get paid for the first visit for labor, after that nothing. This isn't my problem. I proceed to go upstairs and call customer service for another 30 minutes trying to get an answer. They inform me that I should no longer call the repair person, to call them directly because it won't be logged in. I will never buy a thing from Lowe’s again.

I called Lowe's Customer Care number. The person advised me that I needed to arrange for the pick up of the old vanity and ordering of the new one through the store closest to my house. I called Lowe's in Arvada, CO and spoke initially to Tameka, a manager. She said she would try to figure out whether or not they could just replace the top or whether or not she would need to replace the whole thing. She said she would call me back. I called again on 10/3 and spoke with a different person who said they would try to figure it out, but that he would take care of it and would call me back. On 10/4 I again called and was told that it had all been taken care of and the new vanity was set to arrive on 10/12. However, this was the day that a shower door I had also ordered would be ready for pick up. I was skeptical that this person was looking at the right thing, but he assured me he was.

On 10/6 I again called the Arvada store and the person said they had no record of the previous calls and transferred me to Kyle in Plumbing. Kyle told me that I would need to call the Lowe's vendor. I called the vendor who said that they had no record of this order in their system and transferred me to Customer Care. I spoke to Abby in Customer Care who told me that it had not been reordered and that there was no record of my calls or of the problem. She assured me she was escalating this and that either she or the manager at Lowe's Arvada would call me back that same day. Nobody called me back.

On 10/9 I again called the Arvada store and spoke to Tameka. She again had no record of the previous calls but remembered speaking to me the week before. She assured me she was taking care of it right then. She said someone would be coming to pick up the old one on 10/10 and that she would be unable to order the new one until they had picked up the old one. She later called me back and said that they would not be able to pick up the old one after all, but that she had ordered the new one and it was on its way. She said I could call the Lowe's vendor for tracking information. On 10/10 I spoke to Randy at Lowe's vendor who said it had been reordered but that he didn't have tracking information. He said he would call me on 10/12 with the information. He never called me. On 10/13 I spoke to Tim at Lowe's vendor who said it was showing a ship date of 10/16 and that it would arrive 3-5 days after it shipped.

On 10/16 I received a call from Randy at the Lowe's vendor who said it was showing a ship date of 10/17 and gave me the tracking information for Seko delivery service. He said it would arrive in Denver on 10/24 and that they would call me to arrange delivery once it arrived in Denver. On 10/24 I called Seko and was told to call the Denver delivery company to arrange delivery. They said they had not called me to provide me with the delivery information because they did not have my phone number. I called the Denver delivery company and was told they would deliver it on 10/27.

On 10/27, a man in a small van arrived and told me that I would need to find 2 additional men to help him unload it. I told him that the previous one had been delivered with the necessary equipment to move it. He said that the best he would do was leave it on the street for me. I said I could get one person to come help and that the 3 of us would be able to do it. He responded that he would need two additional men. This was extremely offensive. At this point I said I would like to open the box completely in the van before proceeding. When I opened the box, I saw that it was a completely different vanity than the one I had ordered. I refused the delivery.

On 10/27 I called and spoke with a manager at Lowe's Arvada and told him that the new vanity was not what I had ordered and asked if I could just return the old one for a refund. He told me that they did not want the old broken one and that he would issue the refund that day. I did not see the refund on my credit card, so I again called Lowe's in Arvada on 10/29 and spoke to manager, Jonathan. He could not find any record of the order or the refund. He said he would speak to Tameka when she returned from lunch in 30 minutes and would call me back. Two hours later, without a return call, I called Lowe's Customer Care and spoke to Trayvon. He found the order immediately, put me on hold for a few minutes, and when he came back said he had issued the refund. An hour later Jonathan called me back to say that the refund had gone through.

As you can see from this timeline of events, this was a really frustrating experience. Nobody seemed to know what they were doing. Half of the time they couldn't find my order in the computer. None of them had records of the previous calls. It was as if Lowe's customer care, Lowe's vendor and Lowe's Arvada were all using completely different computer systems that did not communicate with each other. Multiple times I was told I would get a call back, and never did. This was one of the worst shopping experiences I have ever had. It has delayed our remodel project by over a month. I can assure you, I will never shop at Lowe's again.

The older man set up the range while the "kid" complained. I asked if they were sure it was level and they said, "Ya!" I said, "I don't see a level", The kid said we can't have them because they get stolen by the drivers. I was dumbfounded. I just knew this range was not going to be right and I was correct. I tried baking several times and everything burned, I lowered the heat and still burning anything I tried to bake. I called Lowe's within days and demanded they get me another Range, I told them it was because they had dropped the one they delivered. I even contacted Frigidaire.com (they were great) and they agreed it could have been damaged from being smashed down with such force. I did get the second Range and the SAME delivery "KID". A smart mouth punk, a wise guy, bad attitude and very rude.

He tried to tell me that there was nothing wrong with the range he delivered. It was ME, I just needed to get accustomed to the newer ranges because they burn hotter! I said, "Are you an idiot? I was not only a Nurse but I was also a Pastry Chef", I had made wedding cakes and used an oven before he was born. What he was saying made no sense, It was like telling someone a new car goes faster than an older one, If you are going 65 mph you are going 65 mph. If the oven temp is set on 400 it is 400 degrees how can it cook hotter? Once he left I called Lowe's store and explained how rude this 'Kid" was and how he wanted me to check off all the things he did and sign the slip and I would not do it. He did not leave me a copy of receipt for my records and I wanted one mailed to me, they said they would. I never did receive any receipt. They also were to speak to him about being rude and smart mouth but sure they did not.

I did have an issue with the second range and I never contacted Lowe's, I contacted Frigidaire.com direct and received immediate service. I don't recommend Lowe's for any major appliances and never have them install anything, they have NO experienced employees. I am not adding an order number as all has been taken care of, I just wanted to make other consumers aware of Lowe's bad business practices and very sassy and rude delivery persons.

This time I’m told there’s a $170 additional charge for installation and take away of old dishwasher, and that I also needed a power cord. I’m also told that there plenty of these dishwashers in stock, so she couldn’t understand why the previous order was canceled. No one mentioned the power cord in the prior order. So, ok, we have a new order and that it would be completed in 2 days. Not so much, the installer called ME, instead of my tenant to schedule the install... to be done in the following week. I explained that he needed to call my tenant to schedule, not me. That was 3 days ago, and he still hasn’t called my tenant. I left another message with the contractor that he needs to schedule it with the tenant. It seems like everyone I’ve spoken to at Lowe’s is incompetent. Why is that?

The stair nose was not flushed on the steps -- that was in TOLERANCE and the installer did not think it was an issue. The installer told after the installation allow 3-4 hours -- so we left for the day. I sat down at the top of the stairs where apparently a dark paste/marker was applied -- that stained my pants -- we placed a cover over the top stair. Too many.

Bottom line get someone reputable that cares about quality. Lowe's will tell you that have 1 year in case there are issues and your satisfaction. What they don't tell you is up to them to decide that quality. And the installers, care about speed -- not quality. And, should you disagree -- now, you have to go pay someone else for that quality. My advice, avoid the sales talk. The quality in assessment and installation is not present. You will wish you had paid a little more to have it done RIGHT. We will not use Lowe's nor recommend them again.

He put the new backsplash in which came out better than the first, but in doing so damaged our granite countertop with the saw, blew out a GFI circuit, left holes and unfinished tile behind the oven, left a hole on the wall where the backsplash ends on the one side, put a hole in the window sill and never bothered to finish a small area which extends behind the refrigerator. He apparently also never sealed the backsplash where it meets the granite countertop and now the grout is cracked and falling off. I again called to complain and again Ultimate Home Services sent out a supervisor to assess the damages. He took photos and said that he would do a report. After several days his office called us and offered $300.00 to repair our damage. My wife and I saved for several years to get granite which cost us $6000.

I turned the money down and I told one of the assistant store managers named Scott, who is about as useful as an ingrown toenail, that I wanted to get my own contractor to do the work and that I would get at least two estimates. I also asked that they have Colonial Marble, who installed the granite to come out and assess the damage. During this I am also working with a customer service agent from Lowe’s, but who is equally frustrated when she has reached out to the store to get the OK from the manager to have Colonial Marble come out. She finally got the work order to send Colonial Marble out but that was after I called the store and requested the name and telephone number of the regional manager. Colonial finally came out and they were able to repair the small holes in the granite. Holes that were not there before this backsplash ordeal, granite countertops that my wife and I paid $6000 for.

Through this ordeal I attempted to speak with the store manager at Lowe’s named Jason. I’ve stopped in several times, I’ve called several times, but I’m always told that he is not there. Does this guy ever work. You would think that as A store manager he would reach out to his customers when something like this occurs. I have requested through Scott and the customer service representative that the entire cost of the backsplash be taken off my Lowe’s card. If this was an appliance were something I could take back I would. Scott laughed and said, "We can’t do that right now."

The customer service representative said one thing at a time. So I called my Lowe’s card and disputed the charges. Never again will I purchase anything from Lowe’s. If I need rugs I will go to a rug store. If I need tile I will go to a tile store. After all the money I have spent at Lowe’s three years you would think they care about their customers. Obviously they do not. I am still in the middle of getting estimates to fix the rest of my tile and the other damages caused by the installer. Not to mention my kitchen has to be repainted since the last contractor told me he would have to cut out a piece of drywall and replace it with a new piece to do the repair properly.

The guy picked up the refrigerator 3 days after the call, never called or informed us the product was being picked up. Lowe's informed me we would be refunded in 24 hours. Waited another week, still no refund. When I called Lowe's they had misplaced the product and could not find it. Had to wait another week to hear anything. I finally went back to the store, took my original receipt and talked with a manager. Finally was able to get money back. Placed a food loss claim over a month ago, called Lowe's to figure out what was the hold up, and again they did not place the order in. The claims department found the claim but said I needed to complete a new form. I will never do any business with Lowe's, they are highly unprofessional and if something goes wrong with a product you are very likely not to get the help you need. For me it took over months for Lowe's to get anything done.

I will NEVER shop at Lowe's for anything ever again! The worst experience of my life! They have not even called one time to express empathy about this situation or give a straight answer as to why I don’t have my items. I keep calling every day, most days no one even answers the phone. I spoke to the Mngr Rudy once and he didn’t seem to care at all. I was ripped off by this company and will be taking legal action.

Lowe's allowed Counter Source to handle this problem though we kept going back & forth with Lowe's & Counter Source numerous times! When the SAME installers showed up on Day 2 the main installer was still VERY furious at me for not allowing the installation of broken granite the 1st time. He left a blade on my countertop. I told him to please remove because it camouflaged with the granite & it was a hazard. He just looked at me & later I found out he left it there as I cleaned the granite with a wad of paper towels. I could have cut myself. The installers also attempted to remove the dishwasher & left the bottom grill cover sticking out. On Day 2 they just left that grill loose & didn't put it back. I had to ask the plumber with Lowe's when he was here if I could pay him to fix it for me because I didn't want the same installers coming to my home...

Counter Source apologized via email mentioning they don't operate like that, but their employees represent the company! AND on another issue, but at the same time: Lowe's was VERY slow at providing help to replace my floors because an employee was taking days off every week SO by the time they followed up on the floors it was too late. I'm selling my home as is.

Most other departments there are no better, including the outdoor landscape materials area with its mountains of stone. The employees are basically brain dead idiots, and it is faster for me to look on the Lowe's website to find the location of a product in the store than to ask any employee I may happen to stumble upon. I’ve been told by employees they don’t even carry a product, then a quick online search shows me they do. Getting anyone to get something off a high shelf also proves near impossible. I wanted a specific type of drywall mud and had the employee try to talk me into an inferior brand stacked nearby on the floor so he wouldn’t have to get the product I came to purchase off the upper shelf. I hate this store and try to avoid it at all costs, but there are a few things they carry that our local Home Depot does not.

It took us three hours at the store to get a correct contract for installation. I was told that I couldn't get the 0.89/ft. installation price if I didn't order the underlay also. The Pergo flooring comes with it already attached. I was told they don't trust my measurements, I told them fine... I'll just return all of the extra when the job is done and get a credit.

This morning Oct 16 I called to see if the first order was delivered, it was due in yesterday. Clerk told me she'd check and call back. This afternoon I called and got the same clerk and she said it should be in the next couple days. I asked, "How do you know? Did you check?" She said she'd have to ask the manager... I waited on hold until I was disconnected. An hour later I got a call from another clerk who said my first order was not placed due to a glitch in their system. He said I have to issue you a credit that can take up to a week to process and that I have to place another order. I told him we had been waiting over a month. How long will it take to get the new order? He said, "When it gets here." My furniture is piled in all the bedrooms so the new floor can go down. I was promised a call when the material comes in so that we can schedule installation... FAT CHANCE.

Updated on 01/18/2018: Lowe’s Complaint - Flooring Depot Muskegon Michigan store 0199. Sept 11, 2017 we ordered flooring and was told delivery from the factory would be Oct 15. We were to sign the installation contract after they measured. I called four times after measurement and repeatedly they did not call back. Finally they got the measurements but failed to contact us. Last year we had the same flooring, and they over inflated the measurements by 100 feet for both materials and installation. This is in excess of the 10% scrap allowance. Again this year they over inflated the materials by 80 feet, which resulted in a second order of another 100 feet. This second order has been sitting at the store, we were not contacted. It took us three hours at the store to get a correct contract for installation, each time it was written up wrong.

I asked him to correct the telephone number on the order that was incorrect and still on the third try, it’s wrong. I was told that I couldn't get the .89/ft installation price if I didn't order the underlay also. The Pergo flooring comes with it already attached. I was told they don't trust my measurements, I told them fine... I'll just return all of the extra when the job is done and get a credit. This morning Oct 16 I called to see if the first order was delivered, it was due in yesterday. Clerk told me she'd check and call back. This afternoon I called and got the same clerk and she said it should be in in the next couple days. I asked... “How do you know? Did you check?” She said she'd have to ask the manager... I waited on hold until I was disconnected.

An hour later I got a call from another clerk who said my first order was not placed due to a glitch in their system. He said, “I have to issue you a credit that can take up to a week to process and that I have to place another order.” I told him, “We had been waiting over a month. How long will it take to get the new order.” He said when it gets here. Really? Oh it’s been sitting in the warehouse and can be here in 2-3 days. Will someone call? Sure. My furniture is piled in all the bedrooms so the new floor can go down. I was promised a call when the material comes in so that we can schedule installation... FAT CHANCE.

Called 10/21, 10/21, 10/22, 10/22... Yep. The reorder was not placed and they can't find the order. Although my visa was charged. I called to customer service and asked to speak with a manager..and I got the same man. The order is being placed for a third time today with estimated delivery next. Thursday. The manager says... “Normally the material is picked up by the installer.” I told him, “No it has to acclimate for 3 days.” He says… “It does?” I told him to correct the phone number, and he said, “There's also a number for the cell. That is the wrong number also.” Only after the material is actually here and we have it 3 days can it be installed, so now we're looking at the very soonest October 29th. I will update this complaint with back up information when finally completed.

This is the follow up of my prior complaint. The flooring was delivered 10/26. I called to have the installer scheduled. She said I needed to call them, I told her I didn't know who to call. Installation was done 10/31. The installer said we don't need the 4 transition pieces, but that we would require a subfloor to ensure the floor was level from the prior installation. We paid the installer an additional 460.00 for labor and material for subfloor. On 11/2 I returned 6 boxes of flooring and 4 transition pieces that were not installed. In addition I have one box I am keeping that is 95% unused. It took 1/2 hour to process this return... sales receipt trans # ** time 11:02 thru trans #** time 11:27.

I asked for a refund of the .89ft installation charges on the uninstalled material I was returning. She said the installation is priced per job, not by the foot. I had her send someone from flooring, who told me she would call the installer to see how much wasn't installed. I told her it's sitting right here on the pallet. She said she'd call me later that day. On 11/4 I called and spoke with Sam, who later called back and said it wasn’t taken care of. Yesterday 11/8 I called and the girl said...”Oh I thought someone else called you back.” She stated the installer said he was only paid for what was installed and there would be no refund, I asked to speak with the manager and he wouldn't get on the phone, she said he told her to transfer me to central production where I would have to answer a bunch of questions and she would transfer me. I was put on hold and not transferred.

Now let me give you proof…transaction number one dated 9/11 Sales person Timothy ** photo attached. Required nine calls. Transaction number two dated 9/25 sales person Robert ** project number ** photo attached. This required 3 calls and three hours for him to write up the project number. Transaction number three dated 10/17 to reorder transaction number one was done over the telephone. This required four calls. Transaction number four dated 10/22 to reorder transaction number three was done over the telephone. This required three calls. Now, the credit that I am entitled to is as follows: your project number ** I was charged 408.79 labor. Labor is based on .89/ft.

There was 7 boxes not installed at 20.62 ea= 144 feet. Purchased 23 boxes at 20.62 = 474 feet then installed was 330 feet at .89= 293.70. Credit due balance uninstalled is 115.09. Also credit due is 15.00 charged for lead test that was not done. Well it’s been seven days…in the meantime I called to have the installer to return because we have a large hump in the middle of our floor. We were told we would get a call within 48 hours to schedule an appointment. l called on the 14th, it's now the 17th.

Does anyone at Lowe’s believe in customer service??? Well it has now been four days since the resubmittal. No response. In the meantime, picture attached...I again had to call customer service to get the installer to contact us. On 11/20/17 the installer attempted to fix our floor but was unable to because they didn’t nail down the subfloor. The floor will have to be pulled up and reinstalled. The work is scheduled for 11/26. 1/18/2018. We did not receive a resolution to our complaint. We were overcharged for the installation labor in the amount of 115.00. The labor is calculated on footage, seven boxes at 120 ft per box were not installed and returned. Also the installer did not nail down the sub-flooring that they installed. The entire floor buckled and had to be pulled up and reinstalled. Steve (customer service direct line **) was involved during this process. He assured us that he would handle our refund.

In addition we were charged 15 dollars for a lead test that was not done. Steve had Sam call us and then he didn't follow up, he told us to go back to customer service at the store where we returned the flooring. Sue looked up the returns and said that she'd take care of it after she spoke with the cashier at the return counter. No one called us back so I called Steve ** who assured us for the fourth time that he's take care of this. We received a follow up call from Steve on 12/25/17 that he was still working on it. Lowe’s spends how much each year on advertising to get new customers, yet can't hire competent help in their customer service??? This complaint is going to be posted daily on every consumer review board that I can sign up for. Everyone reading this...please call Steve!!!

This happened on multiple items and the prices varied from a few cents to close to a dollar. Nobody could explain why. Took order home, called a week later to check on order was told another week. Lowe's called later that week to say that latches that were ordered were not compatible with gates. Lowe's then said the order was not special order and everything was in store. Went to pick up remaining order and they did not have the posts... computer showed 38 on hand and they had one. Prices from online to store on corner post were $18 difference. Had to return latches to get different ones and they put them on a Lowe's card because I was going to repurchase the other ones.

After finding out they didn't have anything and wasting 3 hours, told Lowe's to forget it. Came home and loaded up everything and returned it all! They kept saying they had the posts but they didn't. They said they would reverse the credit on the gift card and credit it back on the cc, then said they couldn't do it because it was the weekend. Lowe’s said they would call on Monday when they had the charges reversed. No call. Called to talk to asst manager and Jason ** wouldn't take my call. Went to store and Jason wouldn't come out of office to talk to me. Asst manager Joseph ** said it would take a few days. My best advice would be to not order anything online or otherwise because this is a huge headache. Not the first time problems have happened on orders online or otherwise.

Oct 9 call from store, they had yet to re-order carpet and they had questions about the re-order. Oct 11 my wife talked to Dan at the store, who promised to call her back in two hours, still no call 5 days later. Oct. 3rd I spoke to Stephanie in Corp. customer service. She promised to email the 4th with an update. Never got a response from her. I emailed and called her Oct 12, no response. I finally got through to her on the phone today - no apology for not contacting me. Said she was busy with 32 cases... I told her to pull the partial carpet install out.

I notified the local Lowe’s store of the issue and have been passed around for the last 3 months with no resolution. They only use one installer and they wanted me to let them back into the house to fix. I refused to let them in my home after my first experience. The other solution they offered was to have one of their local employees to come at the same time the installers came and I agreed. We were at that stage and then the person handling at Lowe’s passed it off and I had to start all over.

I talked with the assistant manager at the store and he was rude and snarky to me. At this point I would just like 25% refund to get the carpet fixed and for my time and treatment. However, there seems to be no management at Lowe’s or corporate that cares about how I was treated by their subcontractor or quality of their services.

We were told the installation would take 5 days but it only took 3. The workers were fast, skilled, courteous, and very professional. The quality of the tile installation was superb. On our upstairs wooden subfloor, they screwed the Durock underlay down with plenty of screws spaced about 6 inches apart so that the floor would not squeak as well as be more secure. They ran chalk lines at key places on the floor to establish a balanced tile pattern in relation to doors and walls and keep all tile runs straight. They used spacers on every tile so all grout lines were perfectly straight and consistent. The grout was consistently level with the tile surface everywhere.

They went beyond what was asked of them and replaced about 12 feet of wooden bathroom baseboard with tile. The installers did their masonry mixing and such outdoors on old pieces of our carpet that was being removed, and they cleaned up their mess at the end of each day so we didn't have to walk through dust, dirt, scraps, etc. The installers worked hard and fast, didn't even take lunch breaks and worked from 8:30 am to 5 pm. I felt so bad for them I gave them lunch one day. They were from Bryan Tile in Kissimmee, FL, a small group of Puerto Rican and Cuban-Americans. Very nice, hardworking, conscientious gentlemen.

Before the installation, Keller sent an estimator who took measurements with a laser measure and used a brilliant software app on a tablet to create an accurate scale drawing of our floorplan with all transition details, etc. They then used that to create a very accurate materials list, which turned out to be extremely accurate for the most part. When the job was done, the installers only had two tiles and 2 bags of grout left over. They were short a few bags of thin set mortar, but since I live very close to a Lowe's, I picked up some for them to avoid delays.

Lowe's was the only weak point in the process; they were very slow in getting our materials ordered. The particular tile we ordered required a special order from the manufacturer, and there was only one employee at the Port Orange, FL store who knew how to place the order, and he was out for several days. There were various other delays and then Hurricane Irma came through, so ultimately it took a month from the time we ordered until the order was completed. But at least in the Orlando/Daytona Beach area, I would certainly hire Lowe's/Keller Interiors again at least for flooring.

Now we are at 10 days with no calls... Delivery was set up for today. Called delivery company to ask time and was told my order was DELETED by the store!!! I patiently straightened this out, was told 10-12 delivery window, took off work and received a call at 945 that my dryer had been SOLD!! No delivery til Friday now, I won't believe it till it happens. It's been so bad that we are now getting appliances at cost, plus a $75 gift certificate. Honestly after all of this, they should be paying me. They debited my bank account and I still don't have a washer/dryer! Never again!!!

I think they're just prejudice because all of a sudden there's no receipts of purchases. I dealt with the assistant manager named Chris. He brought me back an open Box and there was a broken part in it so I return that one. Then he gave me another one I took back to Midwest Power Equipment. They told me the engine will blow on That one too So now that the leaves are falling I don't have a leaf blower yet so if you are Hispanic I'd go to another Lowe’s or avoid it together. Go to Menards.

Lowe’s is a decade behind when it comes to an online-to-store purchase experience. Where I cannot cancel an order and have the money either refunded to my card or given to me in another way. Home Depot does not have this issue when a cash gift card is used. Lowes is behind in all sense of the word and Home Depot will outpace them. Also, they stationed a kid at the return station, who when I approached telling him I needed to work out a cancelled order, he said, "I don't know how to do those. Go over to the checkout line", promptly yelling "I can help people with their purchases" to the line of people as I walked away. If he can't do returns, or work with canceled orders, then move him to an actual cashier line, not the returns. Their employees just seem absolutely clueless and the technology is several years behind their biggest competitor, which is huge in the retail space.

4/5/17 Sunny comes and Ed walks him around to show mistakes. Finished job. I walked around and found more mistakes that he covered with caulking. Windows inside were also cracked which he covered with caulking. 2 broken screens. Called Ed and said he needed to come by and look at windows that they were not done correctly. Rained 4/5 and 4/7 and left for step father's funeral in AZ on 4/8 - 4/16. 4/16/17 Called Ed to come and look at windows with a construction friend. Also spoke to Brandon ** project coordinator about problems. Ed did not come back till 4/29/17. He walked around house with construction person and agreed job was not done correctly. He will call another installer. 5/2/17 Called, left message with Ed. 5/4/17 called and left message with Ed. He called Rich new installer will come by. 5/6/17 spoke to Rich coming 5/11/17. No show. 5/14 5/16 called.

5/18 both called and will come that day. Went over everything. Rich will redo all windows on the outside. Take off all and replace all after Memorial Day. 5/28 called. 5/30 called Brandon. 5/31/17 called Rich. 6/1/17 Rich called coming 6/12/17. Now 11 weeks. 6/4/17 Called Brandon about the broken screens and bad windows. Called corporate office put in a complaint with Christina. Will get back in 24 hours. Never received a call. 6/09/17 Ed will drop off windows. 6/10/17 Called corporate again. Couldn't find complaint. Found complaint, told to call Rob **. He is out till Wed 6/14, called Brandon. He is out till 6/14. Complaint #**.

6/12/17 Came home at lunch. Justin was working and he had done 2 windows he only fixed. He did not replace. I told him to stop and called Rich and Ed. Outside needs to be taken out and done over not put a band aid over it. Rich agreed and will talk to Ed and Brandon. Call Corporate, spoke to Amanda ** also was trying Brandon and Rob told her they were out till 6/14. She said she would research and call me back before 6. Called her at 5:30 and tried to leave a message. No room on machine. Called again at 5:55. She answered. She said she will call Ed. I did not want Ed to call me. I wanted someone above him. No call. Called Rich. His worker will come on 6/22/17 to take out and replace not fix all windows.

6/18/17 left messages with Amanda ** corporate office and Rich **project manager to make sure job will be done correctly on 6/22/17. I have 7 boxwoods ready to plant that are now dying. They are suppose to go in below the windows. As of now it has been 12 weeks to get a 2 day project done correctly. IN September my windows were finally done. Not the best work but at least done. I asked for some type of compensation for all the hours I was on the phone and the times I spent waiting for the contractor and they cancelled. Their reply, "Sorry we are done." I was appalled by the whole ordeal and will never go to Lowes again. I am also telling anyone to go to Home Depot or Ace.

I called Lowe’s again and was given the delivery service number. After about an hour on hold the dispatcher said "I have no idea where the delivery people are and why it’s taking them so long to get to you!" After that response I physically went to Lowe’s to cancel the entire order. I was told by the customer service that XPO did this kind of thing all the time!... Go figure!!! Note - the Lowe’s store is in Mt. Pocono, Pa.

I pointed to Lowe's as per contract the humidity fan was not installed. Once again Lowe's tried to use the same tactic and reported that I had paid for the fan but not the installation. They wanted an addition $1,611. The installation was clearly in the contract but the installation team member just took a picture of some spreadsheet and then asked me to provide a line item of where the fan installation was listed in the contract.

Another month goes by and I now have a hanging light/fan switch that is hot and according to my electrician not grounded. I contacted my homeowners insurance policy and they recommended that no other workers be in the house until corrected. At the same time they did pick up the trash in front of my house but neglected to paint the baseboards or clean the bathroom which had 1/4 inch of tile dust on it. We are now well into October and I am getting ready to close Escrow so I order a final inspection on the bathroom and it does not pass. Escrow is set to close the 14th and the best Lowe's can do is get someone to address the issues after the 15th.

Lowe's believes whatever these contractors tell them. I asked to bring the mower back to the store I purchased it from to show a store manager these contracted people are wrong. They refused which tells me 2 things, they know they are ripping us off, and the store managers don't know much about what they sell. The worst customer service ever. Eric says he's proud of Lowe's Customer Service. I would be too if I got paid for nothing. He should be reading these reviews but it looks like Eric and Lowe's stay away from these reviews. So fed up, I mailed my Lowe's credit card that I've had for 32 years. They can keep it.

A third call to the installation company. This time I was fortunate to reach a customer service person who knew what she was doing and found the information provided by the store. She promised to try to expedite the washers installation and promised a call-back which I received. Seems the installers schedule was full and the customer service person wasnt sure when they'd be able to install the washer. A technician finally called earlier last week and scheduled the installation for get this 10/2 (it actually happened on 10/3).

So, time of purchase to scheduled time of installation sees 52 days lapse, all while we're anxiously waiting for the new dishwasher to arrive. My wife and I are totally dissatisfied with this entire purchase experience. The repeated promises of call-backs that were never returned indicates to me that common courtesy among everyone involved to be sorely lacking. Suffice it to say, when considering future major appliance purchases, we'll be taking our business elsewhere. We'll still shop Lowe's for the 10% military discount you offer, but that will remain our only reason for shopping at Lowe's.

Lowe's sent two guys to the house and I was late meeting them. They were on their way down the driveway leaving when I got there. They said they couldn't start it either until they realized they weren't supposed to pull the start cord as hard as they were doing it. I said it had an electric start and I had a electric cord out there that was plugged in and ready for use but they had ignored it. I told them I don't care about the pull start... I had to start it with the electric start. They refused to walk a couple of feet back to the snowblower to try it. They just said that the pull start works if I don't yank as hard!

I have a shoulder injury and bought it because it had an electric start and I explained this. They just ignored me and got back into their truck and left. I reported this back to Lowe's and they said their guys said they got it started so they did their job. There was nothing else I could do. It wouldn't start last winter no matter what method was used. Again, it didn't snow much so it wasn't used. So, I spent $650 on nothing. I wonder if my being a woman meant they could take advantage of me. The two guys were pretty condescending.

Today I drove to the store with pictures of the problems. Two store managers sat with me and promised to work on the matters. I hope that the store managers can make the corrections happen, but I'm losing faith. If the problems are not corrected, my next step is small claims court. I see that an attorney can contact me if I check the box at the end of this form. The box is checked.

First, it took three phone calls and nearly a month before someone came out and looked at the problem (in the meantime, the gate was still dragging against the ground). The young gentleman who came out took a picture and said someone from the store would be in touch. We did not receive a call for 6 days, so I called the store to see when they would be out to fix the problem. They stated that it was not covered by warranty and it would cost over $100 to get it repaired! This is a fence that is less than 6 months old! What is more frustrating is the poor service that was received - calls that do not get returned, weeks to get someone to inspect the problem. If you research the internet, you will find that this is a more common theme than you would want to believe. We will never spend another dime with Lowe's.

I was shocked Tuesday answer that he was so heartless. I reached out to customer care. They contacted the store and set me up with the manager by the name of ** and a cabinet designer by the name of **. They put my design together. I paid for it and I thought I was all set. Care accidentally made a lot of mistakes. Put me under a different customer name different address different phone numbers and emails.

I try to get it corrected through the other cabinet design by the name of **. His reply was, "Oh well I have to cancel your entire order refund. Your card and rebuild it again." The difference between the two was in a Normas $6000. Since when I purchased my cabinet design there was a sale going on and I took advantage of. We are a month out now. I still have not got my cabinets. I don't have a kitchen no sink nothing to cook on. Waiting on my cabinets and sink. Now they want to charge me for my sink which was supposed to be free with my cabinets in my granite countertop that I'm not getting any less. I pay an additional $1400. I will not get my My cabinet design. I find this to be unjustified. I paid for my Product and I expect my product.

Lee list to say I'm being bullied to pay the extra $1400 no free sink more money out of my pocket. I won't have a Fossett. I won't be able to get my dishwasher and they don't care. The manager ** at the Lowe's store in Aiken basically said, "It's all business and you should've never been able to get that discount." I will never never buy from Lowe's again. Welcome to Home Depot.

Yesterday I spoke with different people who I was told they were manager but they were head cashiers or customer service and I was hung up on twice by other managers this morning. The only reason I even got a call today was because I emailed the actual company to complain about the issue. THE WORSE CUSTOMER SERVICE!!! First time ever buying from there but now I know better never to make the same mistake. I have wasted my time and had to get rid of my food because I had no working refrigerator.

I've been told on 3 different occasions that it would 3 to 5 days and at the end of each of those there were only excuses about what went wrong. I was also lied to by a service tech who assured it would by end of week. When I called servicer I was told that I was not on list for any repair and that part had to be ordered. Bottom line don't waste money buying Maytag. I will never do so again. Lowe's and Maytag customer service is less than a joke.

Seems a bit far fetched. So, instead of having my refrigerator delivered within their stated ten days, I must wait for a delivery date three times their stated date. All I received from the manager was: "Sorry, we cannot control delivery dates." I would think a company as large as Lowe's would have better control over their inventory and delivery systems. As it stands, I will await delivery of my refrigerator and pray it will be delivered within this new time frame. I have my doubts. With the ridiculous way of handling of my order, I will no longer deal with Lowe's for any of my purchases. Perhaps anyone possibly placing an order with Lowe's will ask for an in-stock confirmation and a definite delivery date. I will wager any amount of money Lowe's will be incapable of providing either. Good luck!

Cento Solutions blamed everybody - Lowe's, me for not cutting down a sapling, etc. They totally covered up and lied to me about the incorrect drawings. On top of this there was a project manager assigned to this project from Lowe's who totally refused to return my calls. The result was that a project that should have taken approximately a week took over three months. I had absolutely NO use of my deck - it no longer existed. My deck furniture and grill were relegated to the woods (picture Hurricane Harvey). As of September 26, 2017 I do not have the final inspection approval for the deck. The quality of the sub-contractor is exquisite. The cooperation from Lowe's and their contract with Cento Solutions was and is totally acceptable. I will NEVER use Lowe's for a project again.

September 26, 2017 after many phone calls I made to Lowes and two personal meetings I had with two store managers, I finally spoke to StainMaster directly. The bottom line is they require professional cleaning service before they will start a claim. End result we will need to have our Stain resistant pet protect carpet professionally cleaned every six months. Two people and two dogs living in a 2900 square foot house and StainMaster carpet cannot handle it. The carpet I replaced was 22 years old and I had my children and many dogs/cats in the house. I never needed to pay for professional carpet cleaning. I spent $10,000.00 on junk. I will never purchase StainMaster products. Lowe’s did a terrible job of post-sales customer support. I’ll continue to buy small items from Lowe’s but I will not consider them for any major purchases. Lowe’s follow up is the worst.

Well, here it is Sept. 22 and guess what? No rebate. Maybe I should have asked him what year! I called the BBB back today and her answer was she'd done all she could, contact Lowe's again. I'm done contacting them. Before I went to the BBB I had talked to several extremely rude people at Lowe's who actually had me in tears, I was put on hold for 33 minutes while they "looked into it" and then I was disconnected. I'm an old lady living on social security, I had to save a long time for this project. Since then I have gone to Home Depot and Menards and purchased items that also had a rebate and I've already received those rebates! I think Lowe's need to visit one of those stores and learn how to do things and how to treat their customers.

19 days later and 6 phone calls (3 to Lowe's and 3 to Tech Pro Plus who did not answer and had a full mailbox which did not allow me to leave a message, with a minimum wait of 15-20 minutes with Lowe's) I still do not have a repaired dryer. I am currently on hold for a supervisor at 33 minutes and counting. 5 minutes ago the rep said she would conference me with a supervisor but then put me on hold because of the connection. I am still waiting. I have always shopped Sears with great service and have learned my lesson. You get what you pay for.

I finally contacted corporate and they had an independent adjuster come look at the inside of the house and offer a settlement. However, when I asked Lowe's claims, "What about the flat roof which hasn't been fixed," they were totally surprised. It's year 4 and we are still waiting for a quote from the claims department to have our flat roof fixed. I was recently contacted by their insurance people called Custard but I don't understand why they are getting involved. I was told they are only contacted when Lowe's feels that they are NOT at fault and they are trying to find ways to cut corners. I honestly do not know what to do. I feel like they not only didn't do what I paid for ($26,000 with AC until on roof) but now they are trying to screw me over. Does anyone have any advice for me? Please!

First they said the color was close enough. Then they said it was my problem to take it up with the manufacturer. Then they said if I arranged to get it myself shipped to the manufacturer - they would refund me. Then I said I would I wanted it picked up or I would contact my credit card bank. Then they said four days ago they would start process a refund and deal with the manufacturer.

You see they use THE SAME EXACT method used by small players in the Amazon marketplace. They list the manufacturer's specs, pay wholesale NET 30 and keep the balance. Yet they never tell you that you have to have the relationship with their partner, THE MANUFACTURER. IN MY CASE THE PHOTO DID NOT MATCH THE CONTENTS:

They started with: Colors Vary. Try to keep it. Take a nomination discount. You are on your own. Pushed, we will take care of it. They do not. I criticize them. They get insulted. They stop replying. They never did a thing nor lifted the phone to help. They took no ownership. Not stand up people to do as they say. LIKE CHILDREN WHO HAVE NO REALITY OF THE ADULT WORLD W ZERO EMPATHY.

15 Days and I have no clue what is next?! I feel sorry for Lowe Stockholders. The box at Amazon is shipped in another box, not here. So after pressing them, knowing my rights they never in at least three business days worked out a resolution with the manufacturer. I told them I could used it in the future as now shower furniture at 33% off and I would still have to buy another brand. They said no, they offered it to me at cost so they could walk away without helping me. An easy way out each time for them. THEY COME FIRST EVERY TIME. SO I SAID NO TO KEEP THE WRONG COLOR AT 15% OFF FIVE DAYS AGO.

So all along they think they are doing me a favor... Three days after they were processing a refund and having it picked up, they asked me to keep it at 15% off... So I tell them I would have pursued a solution for the customer first, even lose money (this is now 15 days after the order... on Amazon Prime, two days after the order I get the wrong color, I email it in, UPS comes the next day and as soon as it gets scanned I get a refund).

15 days and counting vs 2 Days. So I realize that after three days (two business days) nothing progressed for they wanted me to accept the wrong color and asked me to. I said I am a merchant and large concerns did drop shipping (no inventory) 16 years ago, a time warp for me... And they never replied... I hurt their feelings... It is not Prime. Took seven days to get to me plus eight since I told them it was the wrong color... What do you think? I hurt their feelings...

So I contacted the person who told me that he would be overseeing my account. He never got to me and I left several voice mails for him. Feeling frustrated, I sent a letter to Lowe's corporate office and a few days later received a call from an associate and she advised me that she would check into my issue and call me back. She called me back and told me that the contractor installed that post according where the previous post was.

I advised her that my family member helped install the original post and it lined up with the other posts, but the one that the contractor installed did not. I also advised her that the installer was very rude and made several nasty comments. She advised me that if I want it corrected that I would need to pay additional cost to have it fixed. I am still trying to find out if there is any course of action I can take to get this fixed by no additional expense to me.

He said they were very busy and could deliver on Sunday September 17. I told him we had waited long enough and that Sunday delivery was unacceptable. He agreed on Saturday delivery and promised to call in the morning to give a two hour window. Guess what! It's 11 AM and he never called. They don't care for their customers at all. They take your payment and then you are at their mercy. I will never set foot in another Lowe's again. I hope a lot of people read this and steer away from this company.

Well if their lifetime warranty roof can last just one year I guess they are off the hook! Apparently all consumers are suckers that do business with Lowe's. Not one person working on our roof spoke one word of English! So no wonder they didn't follow directions. So $25000 is how much we spent on these two projects. I would have been better off hiring some regular Joe out of the classifieds for half the price. We thought that going with a big company like Lowe's that they would always back up their work and make sure it was done properly in the first place! We have spent so much money in that store buying all our carpet and appliances for our rentals over the last 20 years. We will never even buy a single item there again!

All summer I wrote to Lowe's to acknowledge and address the situation. Instead they are imposing a "final resolution" to pay half of the $25,000, I will still have a balance of $12,500+interest. 20 weeks have gone by. No product has been installed, except for the tub that had to be ripped up. It is sitting in the middle of the room with 100 lbs of concrete. Lowe's does not intend to refund or remove the tub. I am reaching out where ever I can. As many consumers think that Lowe's is honest, they have proven themselves to be corrupt. STAY AWAY FROM LOWE'S. USE YOUR RECOMMENDED LOCAL CONTRACTORS!

When I got to the customer service desk, I discovered he had followed me. He went to the other side of the desk, and after I explained the situation to the rep and asked her to call a manager, I pointed to the gentleman and said, "That's the guy right there I wish to make a complaint about." He came lunging at me across the aisle shouting, "You don't point your finger at me!!!" multiple times and got right up in my face. Finally a manager name Jereme came, and after explaining the situation again, I told him all I wanted was an apology from him- for a manager to tell him he can't talk to customers that way. He refused, so I asked for his manager. He tried to get out of telling me his name, but finally said it was Brad.

So I called Brad, and he just repeated what Jereme had said. I promptly got my ticket refunded, and bought my mulch from Home Depot. So I called corporate, and Linda repeated the same thing. The moral of the story? If you don't like being screamed at by a companies' employees, don't shop at Lowe's. Receipt # **, return # ** 9/11/17.

In the meantime, we have discovered that the repetitive negative reviews on this and other LG refrigerators are off the hook; including people who have these same parts replaced only to have them fail AGAIN. I have told Lowe's that we have no interest in continuing with replacement parts or with the same refrigerator, considering our personal experience and the research we have discovered on this. With class actions being threatened, why would we continue with this? For a 15 month old refrigerator just under $3,000 to go down (extended warranty or not), is OUTRAGEOUS. But, then to be jerked around for a month on top of it (with an extended warranty) is criminal. We want our money back, and we want to buy an entirely different brand.

Just got supervisor on the line after 35 minutes. He acknowledged that this refrigerator "has bad reviews", but proceeds to tell me that "the best course of action is to replace the parts". I asked him on what planet any REASONABLE person would accept replacements on this clearly inferior product. He just said that this is the "best" they can do. Now, I am on hold again because he is "getting a hold of an authorized LG technician" to come out in 3 days. Are you kidding me? I have now been on the phone for over an hour. If this is going class action, we are on board.

When an appointment was scheduled for LG's technician to repair the refrigerator, the technician never showed. When we contact LG they were not aware that their technician was out sick. Another appointment was scheduled. The technician was in our home about 10 minutes when we were told he had to go down to his car. Approximately 40 minutes later he comes back and tells us that the board of the refrigerator is defective and he did not have a replacement and had to order another one. Another appointment was made when the board arrived at our home. The technician never showed. This was close to 3 weeks without a refrigerator.

At this time, we again contacted Lowe's coverage protection customer service and made a formal complaint. When Lowe's tried to reach LG, they could not get a hold of them. It was a Saturday and we were already aware that LG offices did not open on the weekend, but Lowe's was unaware of LG's office hours. At this time, Lowe's suggested a borrowed refrigerator from another Lowe's store. Believe our frustration when all this time, we were never made aware that this was an option.

The customer service person called 2 Lowe's stores and they did not find one that was available. When you make a suggestion like this, someone should have checked before, if one was available. After all this Lowe's was unable to have LG repair our refrigerator and finally suggested giving us our money back. We've been a month without a refrigerator and when we finally get our money back, we will go to purchase a new refrigerator to another store that values their customers.

The installers were very nice. The work was sub-par. I have about 1/3 of the pickets that are very crooked. They left all the lumber tags on the pickets that started falling off and blowing around my yard. They used a chain saw to cut the top of the 4x4's. Not one cut was level or at the same height. The rails for the pickets are a train wreck. It looks like something a homeowner would do. Every time I look at the fence I'm disgusted. After countless calls leaving messages and no calls returned they sent some people out to remove the lumber tags and re-cut the post tops. To fix the pickets would require removing half of them so I let it go thinking I don't even want them here anymore. Never again!

As she is getting reams of paperwork together, she is multitasking (phone call, helping out another clerk, and trying to process my order). Obviously, they are grossly understaffed. She was doing the best she could. Finally, after 35 minutes in the store, it seemed the purchase was finalized. Only they could not provide an installation date. They will call and let me know. I highly doubt that would happen.

I left the store, called Best Buy and in 10 minutes flat, I ordered the same machine, with an installation date, and $60 cheaper than Lowe's. I did not have to drive anywhere twice. I did not have to wait a 1/2 hour for them to find somebody who knows how to do their job. I was appreciated and valued as a customer, and the person on the phone seemed to know what she was doing! I immediately returned to Lowe's, waited for 10 minutes at "customer service", and cancelled my order, saying I would never again darken their doors, and that I would be in touch with the manager who, as any idiot can plainly see, has no clue how to manage.

I purchased an LG washing machine on Labor day, 2017. I should have been suspect when it took approximately 20 minutes for the only sales rep in the department to assist in the sale. After confirming the model for the purchase, the rep disappeared for another 20 minutes to "confirm stock" of the unit. Not online, nor in any system, but an actual physical audit to determine whether the unit existed. After confirming stock, I was assured the unit would be delivered to my home in two days, in the morning, I would receive a call I was told, for the two hour window for the delivery. Fyi, the checkout process was flawless.

The night prior to the delivery, I did indeed receive a call (automated call), stating that I would be receiving the delivery not in the morning, but in the afternoon, between 1-3 pm. At 2 pm, I received another call that the delivery would now occur between 4-6 pm. At 7 pm, I kind of figured it wasn't happening. The following day, I called the Lowe's Union location, and a customer service rep connected me with "delivery". That's actually not true. The first time I called, whoever answered the phone connected me to dead air and after 10 minutes, I hung up. I called back immediately and was connected to delivery. I proceeded to wait on hold for (and I am not lying) 30 minutes. At 30 minutes on hold, I picked up my cell and dialed into the store again, figuring the more lines in the water, the higher probability I would have of a positive outcome.

I did reach an excellent rep named Paige, who empathized with the situation. While talking to Paige, the original rep came on the other line (after 32 minutes), with the delivery manager (Jonathan) on the line as well. I asked the rep why I was on hold for 30 minutes and asked whether she thought that was acceptable. After listening to rep #1 rant about how it wasn't her fault and how she's not responsible... blah blah blah, I picked up my cell and asked Paige whether she was getting all of this. She indicated that was hearing the entire conversation, and was apologetic. I was then told by Jonathan that the delivery was pushed and pushed again, and then canceled, though the system didn't indicate who canceled or why. Jonathan then told me that he could get the unit out to me the following day... as long as the unit was on the truck.

You see, he couldn't find my washing machine, and he needed to wait until the truck returned to the store before he could confirm the unit existed, and then he could issue another delivery date. I asked when the truck usually returns. He indicated around noon. I asked when he would contact me, and when, and on what phone number. He confirmed with me that he would call me at noon, regardless of whether it was good news or bad. It is 2:19. I have not received any correspondence from either the store nor customer service. Not unexpected based on the previous interactions. So, I called the store one more time, and requested to speak with the manager. A transfer to hold later... A quick aside here. When they put you on hold, they don't say they're going to put you on a brief hold. They don't tell you who they're transferring you to. They don't say anything. You just hear different music and you figure you must be on hold.

The list of customer service "don'ts" in this Lowe's experience would make for an excellent case study on how not to conduct business in a flailing retail environment. Back to the call with the manager. After a quick hold, there was ringing on the other end. I think I'm about to speak to the manager. I pick up the phone which is on speaker on the table. Nope. The call auto-connects back to hold for another five minutes, then it rings again. Again, I pick up the phone. It rings about eight times, and then disconnects, leaving me with that annoying fast busy signal you get, signifying the ultimate insult to the customer. I still don't have my washing machine. No one has contacted me with an updated delivery schedule. My next move is to physically go to the store and speak with the manager.

Here's the bottom line. I've always considered Lowe's a stand-up shop. I cannot say that anymore. From the lack of floor help to the abysmal customer service, at both the store and org level, to the overall attitude, to the lack of accountability and empathy, to the lack of follow through, and the utter lack of any sense of what a positive customer experience should be is just astounding. And then you can't even get a manager on the phone to address the issue. I'd like to believe this is a one off, but all signs indicate this is systemic and pervasive throughout the 23546796 Lowe's org. I do hope that someone from Lowe's reads this. I hope they care enough to turn it around. My guess is they don't. I'm not telling you what to do with your purchase. I've tried to keep this review factual and resist the urge to editorialize. I won't be buying anything at Lowe's anytime soon. Peace and love.

Kraftmaid further explained that had they known we had ordered from them in the past 6 months they would have expedited our order but at this point it was way too late for that. I finally found a person at Kraftmaid who was willing to go out on a limb and help us unlike anyone at Lowe's who took our money and never made any efforts to help us or keep their word about the delivery lag time. Lowe's has never reached out or made any attempts to follow up on any of this. We will never order or believe anything we hear from their employees again. Not a good way to do business. We are still waiting for our order.

Finally, after spending hours of my business day on the phone with the store, with management in North Carolina and with the liars at XPO, and yet another failed delivery date, we learned that the machine was allegedly left on an XPO truck. Why? Because the truckers didn't want to travel to the area where the delivery was scheduled -- 20 minutes from the store!!! Management in NC was shocked... But that is what XPO is doing to a lot of customers.

We finally went to the store and cancelled the order and went to Best Buy and spent $30 more -- but Best Buy doesn't use XPO and that became our sole concern. So -- ask what trucker is delivering your large item and if it's XPO, buyer beware!!! Lowe's now realizes that they are losing huge business because their trucker refuses to deliver, lies to everyone and honestly doesn't care about dissatisfied customers. Put simply, we will never purchase a trucked item from Lowe's or any other retailer if XPO is the trucker. Ask before you buy!

I completed and returned the paperwork and a repair person came to my home as arranged on 7/27. The repair person advised me that a part needed to be ordered and would take 7-10 days to come in. The next day, 7/28, Lowe's acknowledged receipt of my food reimbursement paperwork and advised me that I would receive a "check or a rejection letter" within 14 business days. The total of my food loss was $286.08.

On 8/7, Lowe's called to advise me that they were buying me out of my EPP, because apparently the part that was needed would not be available for some time and there was no guarantee that it would fix the problem. I was informed that I would be receiving a check for the full amount of the refrigerator plus taxes paid, a total of $651.07, within "21 business days." I'd been using a small dorm style refrigerator since the big one stopped running, but now that I knew the fridge wasn't going to be fixed, I had to buy a new one and could not wait for Lowe's to reimburse me first. The new refrigerator was purchased at PC Richards and so far is running fine.

However, 25 business days later and I have not received either reimbursement. Calls to Lowe's are a waste of time, the hold time is endless and when I finally reach a supervisor, they are not able to help me. Presently, no one knows what happened to the food reimbursement check and the other check is said to be "on its way." I have been calling, emailing and texting Lowe's every day. Replies to my texts instruct me to keep calling and speak to a supervisor, which I've tried to no avail. I was told that the Claims Dept. is "very busy and running behind." My emails are completely ignored. I have no idea when I will receive the $937.15 that Lowe's owes me and neither does Lowe's. I'm starting to think I won't receive it at all.

There will be no future appliance purchases from Lowe's for me, but I need and want the $937.15 that is owed to me. Lowes has exceeded every time guaranty that they've given me which was 14 business days for the food reimbursement and 21 business days for the EPP buy out. At what point will consumer affairs step in and order Lowe's to follow the law?

6. The three horizontal 2x4’s are oddly placed in different locations on each of the panels. 7. The 4 ft. gate handle is on the wrong side. 8. Front 6 ft. gate was supposed to be an 8 ft. gate – the same size as the one in the backyard. This is the only way into the backyard with vehicles. 9. Some slats are 4 or more inches off the ground, and some are digging into the ground. 10. The fence was supposed to be installed racked. In most areas, it does not appear to be.

Problems with Contractor - 1. First day on the job, supervisor and team show up with 13- year-old son who was observed throughout the day using power tools (Sawzall and Auger). 2. Supervisor stopped in a couple of times to check in on the progress. He saw that the fence was being built wrong, but did nothing to correct it.

Problems with Lowe's - 1. I called Brandi, the women who I ordered the fence through, the first night to explain to her what the fence looked like, that a 13 year old boy was using power tools and I sent her pictures. She told me to deal with the contractor because he needs to fix it. Really? Deal with the contractor myself? I didn’t hire him. Lowe's did. And, of course, Brandi never got back to me.

2.The next day I get a call from Harris Construction explaining to me why the 13 year old was there, and that he wasn’t supposed to be using power tools. 3. The supervisor calls me next and asks if I want a different team, to which I replied yes. The next day a new team shows up. They are the ones to replace the 4 ft. gate and fencing in that corner. 4. I was leaving town before they finished the gate, and I wasn’t happy at that point. One of the fence builders told me if it were him, he wouldn’t sign off on the installation. He knew the fence was completely wrong also.

After several social media posts and emails, Lowe's finally sends out a Field Project Specialist to inspect the installation. He sends the report (below) to Naomi ** of the Central Production Office and still have heard nothing back as to how they plan on correcting my fence. The findings of his report are: "My findings on Aug 25, 2017:" Gate latch not aligned, very hard to operate both latching and unlatching. Width of opening at gate is 6 ft.

Inconsistent heights of pickets, inconsistent gap size at bottom of each section ranging from 2-6 inches. Several posts visibly not vertical at 90 deg and height of posts noticeably inconsistent with variation of measurements up to 4 in. Several horizontal 2X4s not level or parallel to each other, nor do most align with position of those on adjacent sections. No two sections line up or have any continuity along the entire run of fence. Multiple removed nail holes and nail points sticking through and easily reachable to snag clothing and puncture skin. Many tool marks from crowbar and hammer. Kevin **. FPS Lowes Dist 1214.

After much complaining they swore they would get the items on a truck the next day in order to fulfill my order. The next day the delivery never came. I called XPO multiple times and each time I got a new excuse: first they were just going to be late, then the driver said the item was damaged so he decided not to deliver it, then they said I refused delivery because it was damaged (HA HA), then they said the driver had a problem with his truck and that is why he couldn't deliver it. This is complete dishonesty from Lowe's delivery service XPO. THE DISHONESTY CAME FROM A DISPATCHER AND TWO SEPARATE SUPERVISORS. They had the audacity to lie and say first that the driver tried to call me numerous times but I was not available (not possible).

The second lie was to tell me I refused the delivery because of the damaged item (that never happened). Needless to say Lowe's and XPO heard from me after that. I was offered a $100 gift card - whoopee. I finally got my w/d I think 3 days later, delivered by 2 very accommodating and capable men "from XPO" although the company name on their shirts was not XPO. Oddly, they delivered it from the back of a regular truck - not a delivery service van/truck! And the items were not in the boxes.

I considered refusing (but we really needed a w/d at this point with a family of 5!), but since the items were wrapped and in perfect condition with manuals, etc, I accepted the delivery. The delivery guys were extremely concerned about how I would review them. They get a good review from me, but XPO and Lowe's do not. I think LOWE'S is a total racket and we will never spend another dime there. Too bad for them since we live in a 100 year old house, my husband is an architect, and we do a lot of home improvement. (San Diego).

Went back to Lowe's and placed the order, the salesman assured us we picked an excellent species of hardwood flooring. We waited for delivery of the flooring and when the flooring arrived it was placed in our garage which then had to be put in our house to acclimate, 65 boxes to be exact. After some time we were contacted by the installer that they were scheduling us for installation.

A Mr. ** arrived, introduced himself and inspected the areas where the floors were to be installed. At that time he said everything looks good and proceeded to open one of the cartons and took what I believe was a moisture reading of the bamboo flooring. He then turned to us and told us there is too much moisture in the bamboo and then informed us of the problems with bamboo and how temperature and humidity is a major problem with bamboo and the house would have to be environmentally controlled to avoid the bamboo from swelling, and splintering due to it not being wood but grass that is compressed with glue and heat. He then informed Lowe's we are returning the bamboo flooring for reasons mentioned.

Disappointed would be an understatement being that most of our furniture was either in the basement or garage and now we have to start all over again. We sat down with the Lowe's representative and told them we will not seal up our home like a tomb for the sake of hardwood flooring. He said “As long as you maintain a comfortable temperature during the hot and humid season we will be fine.” We then looked at other Hardwood flooring and chose Premium 5” oak plank flooring by Mohawk. We were told this was a very nice choice and did all the paperwork that was involved with the purchase.

Again we had to wait for delivery, this time when it came they brought it into the house and distributed it throughout. When the installer came he measured the moisture content of the wood and said all is ok and proceeded to install the flooring. He had many conversations with my wife in regards to care and maintenance of the floors. My wife again questioned the controlled environment and he said on hot and humid days we should put the air conditioning on and we should be fine. We maintain a 72 degree temperature when it's hot and humid.

While the floors were being installed, my wife said that she wants to replace the hardwood flooring in my office with the new flooring so everything will match. I was a little reluctant due to the extra cost, but agreed. We had pine 2 inch hardwood floor installed during construction of our house. Had the floors for 5 years with NO problems at all. Went back to Lowe's and placed the order and waited for their technician to measure the room. The warehouse was out of stock and from our understanding Lowe's had to have the flooring shipped from another facility, which is why it took so long.

It took the installer 3-1/2 days to complete the job and it looked beautiful except for a few boards that needed attention. The job was completed the end of September and being that it was still warm out the house was sealed (windows closed) and the air was on. When it started getting cooler out we opened the house which is what we have done for 6 years now. In the six years that we have had the pine hardwood floors in my office, we have had zero problems with that flooring.

Present day; we had an installer from the company who Lowe's is contracted with come to the house and inspect the floors. Upon his entrance to the house he immediately stated that the floors are cupping. He took moisture reading of the wood flooring and stated that the moisture was with the tolerance range. He went on to explain they don't know why cupping happens when there is no moisture presence in the wood. He said “Maybe the wood is defective due to where it was stored at the warehouse.”

We have a dehumidifier for our basement which was purchased about two years ago to rid the odor of basement due to moisture/concrete. We have the unit set for 45 RH +/- 3% which automatically discharges the condensation into the sump pump well. Now the flooring is cupping like the rest of the house. The Relative Humidity (RH) in my house ranges from 46 to 54. Until this problem with the hardwood floors I would never have had to measure RH in my home. If it was hot or humid where I was uncomfortable the windows were closed and the air was on. I cannot tolerate hot weather nor can I tolerated humidity. Ask anyone who knows me. Nobody, not Lowe's, Mohawk, or Olympic flooring (installers) confirmed the cupping is due to moisture, even when Olympic measured the moisture content of the floors indicating it was within the recommended range.

My point to this letter is to explain that we were duped into purchasing this flooring, not that the hardwood flooring is bad, but we were not informed correctly about RH by Lowe's prior to the purchase. As I mentioned before, we had absolutely no problem with the pine hardwood flooring in my office with regards to RH or as a matter of fact with anything. I don't know why the flooring is cupping, but with Lowe's pointing the finger at the manufacturer of the floors and Mohawk saying cupping is not covered under warranty and the installer doesn't care, we as the consumer are left with a product that you would not want to display to company or look at it everyday and know that we were and are being denied the pleasure of a beautiful home that we paid a lot of money for.

It will cost my wife and I at least $15 thousand dollars to replace this flooring (which we don't have). I am too old and my health won't allow me to do the manual work of removing the floors or installing the shoe molding as I did before. The consumer relies on the professionals to inform or educate us if there may be potential problem with anything that could go awry. Please display to Lowe's and Mohawk that there is more to just selling and taking money from the consumer, that there is a responsibility that comes with that.

I don't believe the installers are responsible, however, Lowe's should be held responsible, since we purchased the floors from Lowe's. I am a 100% disabled Veteran living off disability, and my wife wants to retire in a month. We don't have the money to replace the floors and to be honest, going deeper in debt is not something we want to do, Lowe's and Mohawk should step up to the plate and make this right. The amount of money to replace the flooring is negligible for Lowe's Corporation, however it's most of our life savings.

I did not hear from anyone by the following Friday afternoon so I started calling. Customer service transferred my call three different times to appliances as well as delivery. NO ONE ANSWERED THE PHONE! Finally I spoke with a manager named Jean. She says, "I'm not sure what's happened. Let me look into it and I will call you back." Well an hour later some guy named Bill calls me and says, "I have a dryer and it will be delivered to you tomorrow. We won't be able to deliver the washer until Monday". I asked, "why would you deliver just a dryer?" He told me he was just the weekend guy and he knew nothing about the situation. He was told to call me and tell me the dryer would be delivered tomorrow and the washer on Monday. I never could get a straight answer as to why they needed to make two separate deliveries. He just kept saying that was the best he could do for me. HE ACTUALLY HUNG UP ON ME!

I immediately called back to speak to a Manager. Of course a different person. When I go over the whole issue again, he tells me he isn't the appliance manager and has no idea what the issue is. He tells me he will cancel the dryer delivery for the next day and look into the situation and call me back. Three hours later surprise surprise no return phone call. I call back and speak to Jean again. She does not even acknowledge that we had spoken earlier and of course acts like she has no idea what I am talking about. I requested that the transaction be cancelled and my money be refunded. She actually asked me if there was anything they could do to make this right. Are you serious???

I am done with Lowe's. I will never give them my business again. I would never treat anyone the way that Lowe's has treated me this week. If I had been important to them they would have given me an honest explanation and made things right. This is not how you run a successful business. Without your Customer, you got nothing.

I was then called by the Lowe's store on 8/16/17 and advised the manufacturer shipped the machine on 8/14/17 and the store wouldn't receive it for 15-20 days. So my delivery date is 9/3/17. Then I was angry. I would have canceled the purchase on 8/5 if I would have been given an accurate delivery date as one month is too long to go without a washing machine. I canceled the purchase on 8/16/17 due to the extended wait. I made sure to explain to the store customer service that I had also purchased the EPP and please make sure that is credited to the Lowe's card as well. Guess what, it wasn't. I received my Lowe's statement in the mail and saw that no, the 79.97 charge is still showing. I had to make 2 calls to the store to have the properly credit the account.

During this time I had to spend loads of money doing laundry at a coin operated machine due to the mix up of your delivery dates. I found my washer again on Lowes.com (also on Home Depot for $1 less) and asked my spouse if we should roll the dice with Lowe's again; we decided to give it another shot as this machine showed having 4 in store and available.

I placed the order 8/24/17. The receipt stated I would be contacted within 24 hours for delivery set up. I called customer service on 8/25/27 once the 24 hour period had passed. First rep I spoke with said she would have to transfer me to the delivery department and I was then disconnected. Second rep I was on hold for over 15+ min as she stated she is showing it has already been delivered. Asks me if I'm sure that we do not have the product. I advise I am certain no one has come into my home and dropped off a washing machine without my knowledge.

After another 10min or so the rep states our delivery is scheduled for 5:15 and is there anything else she can help with; I ask her to help clarify: does it show delivered or did they schedule a delivery without contacting me? She advises me that if they cannot reach anyone they go ahead and schedule the delivery anyway. I advise since they never called, it would be hard to contact me. And if they are comfortable with scheduling a delivery without knowing if anyone will be home, then I guess that is how Lowe's likes to do business.

The rep agreed and asked if I needed anything else. At this point I said no and hung up. So we will see if it shows up tonight, or if I will add to this lovely saga of why I will NOT SHOP AT LOWE's any longer. Sad too because in-store help is great and pleasant. But then again, so is Home Depot... maybe their online and delivery is better. Can't be worse.

After trips to two Lowe's stores when the online form submitted multiple times did not get an answer, Lowe's provide a phone contact for Reliabilt's warranty representative who told me that frame rot is not covered, this is not mentioned anywhere in the warranty! The rot started at the bottom, the metal/plastic sill does not extend under the 2 sides of the frame so apparently water wicks up from the bottom of the frame's side. Unless you think replacing a door at around 8-10 years (at your expense for door and primer and time/labor to install it) is acceptable don't buy this junk.

I really thought that Lowes did improve in the last several years, and preferred to drive there than to go to Home Depot much closer to me. But this was the last time I was Lowes customer. Good bye. PS I'm still waiting for the remaining two items - also planters, and even larger in size. Was told on the phone that they are on back order, no indication on possible delivery time. And zero communication on this from Lowes. Nice customer service. And I wonder in what shape those two will come, and whether I'll have to hand deliver the heavy pieces to Lowes again! Deeply disappointed.

3rd stove to be delivered on August 16th. This time by a licensed plumber with a LP certification. When it arrived the plumber told me he didn't have a pipe wrench. Really a plumber without a pipe wrench. Let me loan you one. He hooked up the line but didn't do the conversion. I asked him about it and he said he wasn't licensed to do it. That's what I paid an additional 166.00 dollars for. Heck I can hook up a line. He left and off to Lowe's I go again. I talk with a guy that promises me this will be resolved today. He will call me as soon as he gets in touch with the installers. I give him my number and tell him don't call my wife call me. Well I guess he was afraid to call after all that has happened. He never called.

A lady from the installer called my wife and said their earliest date is August 22nd. We are still a couple of days away but I'm sure something will go wrong. I'm out 1700.00 dollars almost 2 months and still don't have a stove that will work. Lowe's hasn't done anything to try to rush things along. But why should they. They have their money! No one from Lowe's has contacted me to try to smooth things over. They simply don't care. This may not sound true but I assure you every word and account is spot on. I will never do business with Lowe's again and I will try to encourage everybody I know to do the same.

I told him of the urgency. Sure enough the next morning they called and said they just opened the box and it was severely damaged and they could reorder it on Monday, mind you this would be 2 days later and we would have to wait at least another 2 weeks. He did offer a loaner, but that would be another inconvenience to fill up with food, be home for another delivery and take out all the food and unthaw once again. This was NOT happening so LOWES lost a very good customer and we will NEVER shop there and I was just issued a credit card also. I am spreading the word on their handling of this! Who opened the box the same day of delivery to find out if it is damaged. Shame on them!

This morning I called again. I was told that the compressor had been ordered on the 16th. At this point, it is looking like this whole ordeal will have taken a month to resolve. And that is if they are telling me the truth. In the meantime I have lost hundreds of dollars in food, and have had to rent a refrigerator. I will never buy anything from Lowe's again, and suggest that nobody else purchase any major appliances from Lowe's. They suck!

After 10 days; no tracking number or shipping day was emailed. A call was placed again; 3rd party vendor is still on backorder. A 14 day promissory was guaranteed to receive my item. I have still not received my item. I finally cancelled the order on grounds that Lowe's does not stand by their word on shipping products they verify to be in stock.

STAY AWAY FROM ONLINE SHOPPING WITH LOWE'S. They are not as equipped and trained on the ever pacing upward trend as other fortune 500 companies that are keeping up the times and prospering as a result of the age of demand and product delivery. Will not order from online Lowe's. Will shop from their biggest competitors who deliver online their word the product guarantee. Lowe's can only hope their retail department stores survive the overhead and pray customers continue to drive and shop in person.

Again I called two more times to customer service and then store manager called but he was trying to put all faults on us and saying why our tenant did not stop delivery person to take old fridge out, I explained it for 20 times that my tenant is very new to Canada and not able to talk English, it was indicated on my order to leave old fridge and I did not pay any extra charges at store to haul away old fridge. It was full size, very clean and working conditions fridge. Surprisingly no one called me after my last discussion with store manager and it seems they don’t want to accept any responsibility. Unfortunately customer service is very poor and they don’t respect customers.

It's been 5 months of issues since install. The incorrect wiring was a fire hazard and I have an infant child. Have spoken with Keisha at Lowe's customer service and she only called All weather to come back and that Lowe's won't pay for another company to make this right. I hired Lowe's because they promised no issues and all I have had are issues. I don't want All weather to destroy my home any further. I could not be any unhappier with All weather.

First he told me he was glad I called as the person who took the order put in a discontinued model number and the order would just have sat who knows where and for how long. Secondly, I wanted to verify that the particular model indeed has to be ordered. He said yes. He said when the dishwasher comes in, the installation people will call and set up a date. Makes sense. The product came in this first week of August and I'm waiting and waiting for an installation call. Nothing. This past Friday afternoon I called the local Lowe's store and asked for the assistant manger I talked to previously. No go, he was in a meeting with the store manager. Okay so I got ahold of another assistant manager. I've never seen a store with so many managers!

Now this assistant manager tells me that the reason their CPO? Unit hasn't called to get the installation rolling is the model number was wrong. So much for taking care of business! Lowe's has outsourced their installation folks I guess. I just heard it Friday afternoon. So when your appliance comes in at the store this outsourced CPO unit calls the installer who then contacts the customer. If I hadn't called Friday afternoon the darn thing would have just sat there. So there's your world class Lowe's customer service for ya. Was gonna wait before writing this and see how the installation goes. I just hope I don't get a runaround with that and that the job is done correctly!! We have no Home Depot here and some might disagree but I've always dealt with Home Depot and they are far superior no matter where I lived and even their stock price shows it compared to Lowe's.

I received an email. The kitchen will be here in 6 days. A few days earlier than expected. Since we are also redoing the floors, this was a huge problem, since it will be raining. No other dates available for delivery. I asked my neighbor if they can store them overnight till our floors are dried. I called Lowe's to let them know. They said if I stored the cabinets overnight at my neighbor's house, I would lose my lifetime warranty! I then pressed on about the install date. Since I have out of town visitors at the end of the month (which they knew) I was given a date over a month out! We have already have been without a kitchen for 3 weeks, now they are postponing another month.

They are paying us back because we did the demo ourselves. So my next step was to call the corporate office. I received a call from a Kimberly. I want to speak to the CEO, Mr. Niblock. I was told, after this they will not do the install at all! I would have to find my own installer! They have taken my money, and made promises of dates and here we are, a kitchen coming early with no installer. I will blog this everywhere I can. Do not buy anything from Lowe's. I will be seeking attorney advice on the matter. Buyer beware!!! Lowe's are CROOKS!!! My blog page will follow.

Had I not called them, I would have been charged for an item that would not be delivered for at least 3-4 months. I asked them why their site didn't mention that the item was on backorder to which he replied that they just found out when they call the mfg. for my order status. Would like to know how they can change the status to delivered when it hadn't even been shipped. Sounds pretty shady to me.

We finally seen two male employees heading toward the break-room and asked them if there were more vanities that weren't in the one aisle we had been in and one of them said "no, only what's there" and continued into the break-room. We needed to look at tiles and again NO HELP in selecting a tile we needed. Found a medicine cabinet but NO HELP available to locate the box so my son used his iPhone to locate it himself which had heavy racks blocking the product from being pulled out on the floor level.

By this time I could feel my blood pressure so high and decided to NEVER shop there again. I saw an employee from afar & yelled to him to help us & he yelled to someone else to help us. The man who helped us was Ed who was very handy in getting the heavy rack away and got down on his bare knees to pull the box out & load it on the cart. After purchasing the med. cabinet & bringing it home discovered it's too large for the hole in the wall to install it. Am definitely taking it back and NOT shopping for another one there.

The Lowe's in Bensalem (where we moved from) is nothing like this store, their employees are always around to help. This store in Langhorne needs new management desperately and again I WILL NEVER SHOP THERE NO MATTER WHAT. Home Depot has 100% the advantage over Lowe's and I'm since a loyal customer of that store. BTW: I've written to the Lowe's store the next day of my horrible experience and GOT NO RESPONSE.

I told them August 23rd it had to be done for I have company coming, found out today not going to happen... Long story I am out 40 thousand dollars I have no kitchen a temp sink microwave and my house is a pit because they moved everything out to do demo... And all I have is a crappy floor. I will never set foot in a Lowe's again not even for a tarp that I have to live in since my house is trashed thanks to Lowe's... Run far away...

At about 4:00 p.m. on 7-28-17 hadn't received a call so decided once again to call the customer care line. Got on the line with a Vincent who looked into it transferred me to the Danvers store. Once on the line with the store they had the product but the customer service employee had people in line and was on the phone. I asked for the manager got a man named Steven who told me I was going to be charged $50.00 for shipping. I told him I was assured that there would be no shipping charge. He said he would see what he could do and get back to me. Well surprise surprise no phone call back.

At about 5:42 p.m. on 7-29-17 from a lady named Destiny who listened to my situation and started the process all over again and we got off the phone and at 6:07 p.m. called me back to let me know the Danvers store would not ship me the fan for free but Warwick Rhode Island store would. I'm still extremely frustrated with the fact that after more than 4 calls and at least 6hrs of my time to track down my order it seems not one person seemed to care. Not to mention they are still advertising the product even though they know there is an indefinite back order.

I feeI I didn't get anybody to listen until I let them Know that they are misleading consumers by advertising a product they don't know when they will be able to deliver. At one point on 7-26-17 I received an email with the delivery on 7-31-17. Not but 3 min later another email stating 8-1-17 so called again. That's when I was told there was indefinite back order. I have all the emails for any doubts about this matter.

The delivery person drove the mower into our out-building to store it. The next morning I went out to look it over. I filled it with gas (it didn't come with much), checked the oil and tires (both good). It started right up and I drove it out to test it. I went to engage the blades and nothing seemed to happen, the blades didn't engage. I didn't have any manuals but everything appeared that it should work. I tried again but nothing. I took it back into the garage and took a closer look. THE DRIVE BELTS HAD NOT BEEN INSTALLED!! That's why the blades wouldn't turn. I called the asst manager back and his excuse was "that's how we get them". They don't install the belts. Then who does? Why deliver an item that isn't ready to go? And why wasn't my original mower on the truck?

This was the WORST purchasing experience I have ever had. I went to ask for my money back and was given it back with no issues. However, I spoke with the Manager and he was indifferent to the experience. Not much of an apology and said "I guess I should look into it". I recommend not purchasing a large mower from Lowe's since it appears they have a poor policy of checking items that are assembled and checking for quality/completeness before delivery. I won't be going back.

You can never find help. If you’re in a hurry, just stay home. It is what it is and that's the way it is. We as customers are just **, and nothing we can do about it. If you are ever in a Lowe’s you will see 10 employees gathered around in a meeting in the middle of the day. When the meeting is over, it’s easier to go find Waldo. In construction sales they have three cash registers, most of the time only one is open and there will be at least 5 employees that are capable of opening the other two. Looks like the city working. You know what I mean.

We called Lowe's and a manager came to my house to assess the situation. She left and said they would get back with us about the situation. She called later that day to pick up some of the "Chinese crooked tile" to show it to the tile company. Guess what, every piece of tile was perfectly straight and made in the USA! My tile guy was not known to show up on a daily basis, one day he had to visit with his parole officer, so we did not get to confront him with this info. He was fired by the company while he was at another job.

The great part of this story is that Lowe's replaced my entire inventory of tile. That was great because someone with a truck just like the one my 1st tile guy drove, came to my house around 930 pm one night and loaded their truck up with as much of my tile as they could fit. Our neighbor called to ask us if we were doing something with our tile because a truck just left with so much that it could barely make it out of our driveway. We were not living in the house at that time. Lowe's also paid to have the tile removed and redone throughout our entire house. The managers name is Tangi and we still see her on our many trips to Lowe's. There were no questions asked. They came through at a time that was very stressful for our family and I wanted to make sure I let anyone that reads reviews knows. Great job!!!

The worker brought his wife and two small children with him (2 year old and a 5 year old)... They went out on my brand new screened in porch (without asking) and the smallest child leaned against the screen and busted through it. My brand new house was damaged within 24 hours of closing. The children ate food on the porch, got crumbs everywhere, now I have an ant problem, AND then they started throwing rocks at my neighbors house. These children ran wild while the dad worked on the fence and the mom sat in the car... Then, I was told that they didn't order enough materials and were FIVE panels too short to finish the fence. I'm talking like 60 feet of fence that just wasn't ordered.

I have been trying to get in touch with the Lowe's team member that we originally started with, paid our money to, and set up everything with, and have had NO response for 5 days now. I've left 6 voicemail and 4 text messages with no response (but before I had an issue he would respond within 20 minutes, funny how that works huh?). I have been up to the store and was assured someone would contact us- still have not heard anything. So, now I am left with an unfinished fence and a busted screen on my porch. DO NOT USE LOWE'S.

They simply brought the new stove, boxed, in the dining room. They left the old one. There is no way to fit the new stove into the kitchen from the dining room, must go to kitchen through the back door. I called and asked them to come back. They did but would not install, as promised (3 times). Said I would have to pay for 2 more trips by Lowe's. Denied ever agreeing to put stove in kitchen. I can't move it myself. It still sits, boxed, in the dining room. The only thing they did promptly was take my money.

If I don't get it today the day I was told I will switch and go to Home Depot and get a refund on my purchase. All the store manager was interested in was telling me where the breakdown in their communication was. I do not care about that. All I wanted was my delivery and the manager's name of the store is Pelle ** and he was very disrespectful on the phone with me until I turn the table on him. If I were you I would shop elsewhere than Lowe's because they really don't care about their customers.

I will never buy another Whirlpool product again. I am that much disappointed in both places. Next time I will find a place that actually stands behind what they sell and not give you the runaround like I have gotten for 3 to 4 days. My order number is none of your business since you won't fix it. My mother feels the same way as I do as well since she bought for me to help me out. Both places do not stand behind their products and just give you the runaround. If they don't help me out today... I am done with both places and will never buy anything that is from Lowe’s store or say Whirlpool on it.

On July 13 we called because we hadn't heard anything and were told that the service had been completed. We told them that no, the service had not been completed and we were put on hold. We were then told that the part was ordered and would be in on Monday, July 17. They didn't want to schedule an appointment until the part came in but my husband insisted that we get on their schedule and they said we were scheduled for today, July 20. It's 3:00 now and we haven't heard from anyone so my husband called back. He was told that we weren't on the schedule and the soonest available would be next Thursday, July 27. My husband told them this was unacceptable and after being on hold was told that someone would be out tomorrow.

I don't have a lot of confidence that they will be here tomorrow, but even if they are, it has been 3 weeks for a new appliance that shouldn't have broken during the first six months. We have purchased kitchen appliances from Lowe's also and bought the extended warranties for all. I am totally regretting that now. Maybe Lowe's isn't horrible, but their warranty and service companies are.

The part is ordered but not able to be tracked for some reason, and Lowe's has not been any help up until today... when I called and complained about their process, their service, the fact I've had to do the job of the service people and of Lowe's customer service. Lowe's has now agreed this is an urgent situation, given the 100+ degree weather in the south, the fact I have a family of 5 living out of a mini fridge, and the fact the repair place has not attempted to get the part from somewhere else. I can't tell you the end result. I can say the $80 extended warranty plus the 4 week long headache isn't worth it.

The store Asst. Manager gave them the wrong S/N so they refused to come and didn't call to tell me. I have lost lots of food because of Lowe's and they don't care about anything except selling you the appliance but not service. They want me to take off again to maybe have someone come to the house in 2 days if they show up. They also said that the other tech didn't know how to fix it. So why have someone work for you that doesn't know the job? Will never buy from them again.

Called Lowe's back and they gave me number of another repair person. He came out and looked and was courteous. However when he returned with the "repair kit", what was put on it (and the crack is right in front where you see it when you open freezer) - the solution was a piece of tape which looks like shipping tape. I could have done this myself. If I move or need to sell the fridge, who would want it, even though I paid over $800.00 for it?

I sent a complaint to Whirlpool recently (have been occupied with grandchildren since Dec) - anyway, I got a phone call that went to my voicemail and when you listen to it and call the numbers, you do not have the option to call back and talk to a human being. The recording was like some sort of a 'canned response"'and of course, they hope to keep your business and wish you a good day. Take my advice - don't buy an appliance from Lowe's - they don't care about you once you pay them. I sent a copy of my letter to Whirlpool Corporation to Lowe's in Liberty - and they did not bother to even respond!

I even tried the live chat to get my issues resolved but after lots of back and forth I was no further ahead. I got an email with a link to my receipt. When I clicked on the link the site opened up again... No receipt. I did this about 5 times and kept going in circles so I then gave up. I even created an account but it was after the purchase so it was not linked to my account... Yesterday, I got an email saying my order was ready to be picked up... About 3 hrs later I got another email confirming that my order had been canceled with no explanation!

I drove all the way down to the store today, from St Catharines to Niagara Falls. I Stood at the Customer Service desk for about half an hour until an online service rep showed up. He went back to his office and obviously had the same issues I did with the website. After some time he came out and said that the site was archaic and kind of shrugged that there was nothing he could do. He suggested that I go from the Customer Service desk down to the other end of the building to the Commercial desk to make my purchase... I walked the considerable distance to see that there was only one register open and there was a line up of at least 5 people. I then told the rep that I wasn't going to wait in line after all the time I had spent there. So I turned to go back to the Exit... He just let me go. I hate having to work to be anyone's Customer.

Instead I received an email for rescheduled delivery on 7/15/17. On 7/15 I received a phone call from Lowe's: this time "the driver had been injured" so my item would once again not be delivered. The delivery rep offered me 10% off the bill and assured me that the refrigerator would be delivered on 7/16/17. I am rather certain that it won't be and, if I am correct, I will be cancelling the order completely. Regardless, I will NEVER order from Lowe's in the future based upon this ridiculous and repeated delivery failure. Good luck to those who choose Lowes.com!

They sent out a repair tech and replaced the ice maker. That soon failed and back again for another ice maker. Not good again and on the third attempt they deemed the issue was with the fancy compressor. We have now had multiple ice makers and 2 compressors replaced in a matter of 3-4 months. Lowe's said that after the fourth attempt we would be eligible for a buyback and we then picked out another beautiful LG through Lowe's. This was put on hold as they said we still needed one more attempt. The LG tech came out yesterday and replaced the compressor with a supposedly new model but nothing. It actually failed completely overnight and is warm so we had to move all food over to the loaner that our gracious Estero store provided us with. We went down to Lowe's today and they got in contact with corporate and were told that we had to endure yet a 5th repair attempt to confirm the fridge is dead.

Customer service pretty much lied when they said we would be eligible for a buyback after the fourth attempt as we have been scheduled for a fifth attempt later next week. Is this how Lowe's should treat a loyal customer? I now have had a second loaner fridge taking up the rest of the space in my kitchen and now have had to go through losing two full refrigerators of food and multiple lost time with visits and repairs. I've had to transfer food back and forth so many times, it feels like a full-time job. I've already written a letter to corporate but don't expect much of a reply as Lowe's has demonstrated that it doesn't need loyal customers like us. This is written for Karin **, my mother and me, her son, Bruce ** as we both own the house. My love affair with Lowe's is quickly coming to an end.

He stated that there's no way for him to track the order and that they will call in August when it arrived, then started to walk away from me. At this point I had lost my cool and told the representative that I had ripped up the existing flooring on the first level of my home as I was originally told the order would only take 1 week to show up. When I asked for a manager the rep told me he knew what the manager was doing and that he would be too busy to assist me. Instead he decided to actually help me instead and after 1 hour found out that the order wasn't actually placed even though I had paid over 2k for it up front!!! Turns out another customer had ordered close to double the amount of the same flooring as me 3 days after I had, and the shipment was on the truck scheduled for the next day.

They decided to take my order from that customer's order and told me they would refund the payment then run it back through again so my name was linked to the shipment instead of the other customer's. When processing the refund and then paying for it again, I had asked if I should transfer funds in case the refund didn't show up immediately. The rep said no because it shows up within the same day. It is now 3 days later and I still have not received the refund. Instead I now have two transactions for over 2k for the same flooring. This whole process has consumed over 3 hours of my time and I am now going to have to take extra time out of my week to call the company to find out where in the heck my refund is.

I literally hate Lowe's. I just bought my new home and have been to the local store about a dozen times. Each of those times I have had to run around trying to find an employee to come to the department I need assistance in. They're incredibly understaffed and never have registers open, instead they have the self-check out tills which are not ideal in a store with such large merchandise. I can honestly say I am going to drive the extra 15 minutes to go to Home Depot from now on.

We did not pay a 3rd party contractor, we paid Lowe's. Horrendous customer service, products and follow through on customer issues all around. My advice is NEVER shop here for any large ticket items, unless you're willing to take big risks and have thousands of dollars to dish back out if something doesn't work or is damaged. My parents are elderly, do not have a lot of money/do not have additional funds to pay for all of the damages they've caused, nor do I feel they should have to. It has now been almost 11 full days since this happened with no resolution in sight. Shop local stores for appliances and do not contribute to this corporation's greed and carelessness.

I have countless pictures of all the damages but they still refuse to do anything about it, except tell my family to contact the 3rd party XPO, who also has been ZERO help. I have tried to reach out to both companies multiple times, eventually trying to channel all lines of communication in writing via email because my family was constantly miscommunicated information and what I feel like lied to. Both companies should be ashamed of themselves and how they take advantage of their customers. It demonstrates varying levels of extremely poor business practices. ANYONE CONSIDERING LOWE'S, please BEWARE, they do not care one bit what happens once they have your money.

So here he comes, a side note this is while this store had no manager, the asst. manager came out and said, "Are you the guys trying to get something for nothing?" My sister thought he was joking until he said, "I don't know why people come in here trying to get something they can't afford." I called the acting manager who was covering two stores and he said, "Oh my gosh I am so sorry" and they were getting a manager soon. No grill was bought and I asked for nothing though he offered. My sister was crushed and embarrassed and stayed in bed for two days as being her first trip out of the house since losing our dad, which was supposed to be a light moment.

Due to the fact I live in San Diego and am self employed I fly back and forth each month now that my Mothers health is declining. So, carry forward to June 25th of this year at 2017 at 12:39 I went to buy a security door at this location. Now my mom is the one in poor health. I went back to get a door they had advertised for $109. I took it with other things to the front and it rang up for $138, I said that's not correct. So she called and asked a sales person to confirm and without giving him an item number he said, "He got the wrong door." So I asked how he could Know without an item number and to have him meet me back there. So I went back. No one was anywhere to be found so I took a picture and went to the register and showed the girl the photo which was the correct door.

She called him back and he rushed up in front of customers and said, "I said he got the wrong door. We don't have a cheap door in stock at this location." And he sat on my roller cart and said, "If he doesn't want to pay for it I'll take it back right now." I asked to speak to a manager who said, "If he has a picture that matches the door, give it to him." The sales guy became irate and said, "Is it right we have to give people what they want?" and, "How is that fair?" I asked him twice to back off. I called the manager and asked him to look at this employee ranting and sitting on my cart. And following her to the self check out - his reply was, "I saw you sticking your phone in her face" and I said, "You mean showing her the photo?"

This store has serious training issues. I have called four times and asked to speak to Steve the district manager who has found beneath him to call me back. One employee joked when I went back to ask to speak to the asst manager said, "Well you know were in Mesquite we get a lot of trash in here who tries to get things for nothing." I FEEL SORRY FOR HIM AS I GREW UP OUTSIDE FORNEY AND DON'T CONSIDER MESQUITE PEOPLE TRASH.

The only reason I purchased this paint at Lowe's was for the rebate. There was no manager available to correct this problem. Not only did I go to the store when I made the purchase, but I spent over an hour on the phone with customer service being bounced around. No one could resolve this problem. I kept getting transferred to another department. I spent a lot of time trying to fix this. Failed. Avoid this store!! No one cares if you have any problems -- even when it is their mistake. They only want your money.

He shrugged his shoulders. Again, clearly agitated, his reply was "I don't know, I've been at this for half an hour," raising his voice. Well, with that reply and looking at the expression on his face, I realized that he wanted me to just go away. So, rather than to disrespect the customer at his desk, or to show a lack of respect for myself, by as we say "going off on him." I left and found a manager (Jake) to register my complaints with. Of course, he apologized, asked if he could help with anything, (he couldn't) said that he would speak to Marcus and I left. I never say never, but it'll be a cold day in hell before I go back to Lowe's again. By the way, I went to Home Depot, got started on ordering the door, Daryl the supervisor was like a breath of fresh air. Just what I needed after that awful encounter at Lowe's!!

When shopping for the refrigerator, we were concerned about the lack of clearance on either side of the fridge and expressed this to the salesperson who reassured us that basically "no clearance at all was necessary and that their delivery people would make it fit." We doubted this and she repeated that there should not be a problem. Well when the refrigerator arrived today, they were not able to make it fit. Therefore the refrigerator went back on the truck back to Lowe's.

As for the washing machine - it was never on the truck to be delivered. The delivery man had no knowledge of the washing machine. We called the store and gave them our information and then they were asking if we paid for the washing machine. I told her that we did and that it should show on the invoice, since it showed on my copy of the invoice and bill. She then had to transfer us to the appliance department who told us the washer was still sitting on the sales floor and had never been added to the invoice. When we inquired about the fridge, he told us that we should have been told that we required 3/8 this more of an inch than the size of the fridge and that all of their salespeople would have told us that. Well we were not told that.

Perhaps they need to review this information with their employees. After all of this we still do not have a washer or a fridge since they can't deliver the washer until tomorrow. Also, we took the door off of the hinges and put it out of the way while they tried to bring the fridge in. The door, which shouldn't have even been touched, is now covered with black handprints and scuff marks

I took off work early and went to the store again on June 16th (because if I went to the store after working, there will be no one on the desk of the flooring department). Then I found the lady who is in charge of this order. She said she was on vacation that last week, so the reordered carpet is actually the one that came defect (the second one). The third one has not been ordered yet. She took the phone to make an order, but it's Friday afternoon. She ask me to call her next Monday morning about this. YES, you are right. Not she calling me but I have to call her. When I called her on June 20th, she said she already reordered the carpet and it should be arrived soon. I called her again on June 21st to rush the delivery. She asked me to call her again on that Friday. What can I do. Till Friday I called her and was told that the carpet has been delivered. I told her that I would like to have it installed the next Monday.

She told me that the contractor's office is closed cause they close at 4 pm. She said she will call me back the next week. That's June 23rd. Again, she didn't call me and I have to call her and the flooring department is always no one answering the phone. Finally I reach her on the phone. She told me that the contractor should contact me soon. Then I waited for another week, no one contact me. The next Wednesday, June 28th, I called the flooring department again. No one answer the phone again. So I have to call the customer service and ask for a manager. The manager listen my case and said he will call me back within 24 hours. Again no one called me, so I have to call the manager again. This time the manager looked into my case. He found that my phone number that the contract have is wrong. He said that contractor will call me and schedule the installation.

Then the contractor call me and told me the earliest date is next Thursday (July 6th) because of the July 4th holiday. I told him that date is unacceptable. I called the Lowe's manager again and was told that he is in a meeting. I didn't want to wait any longer so I left my work and drove to the store. I told the manager that I don't want that piece of carpet any more cause it took too long. He said they will calculate the part of that defect carpet and give me refund for that. But it will take two days. He will call me back that Saturday. And again, no one called me till now. I am feeling like I am begging them all the time for the product and service that I paid over two months ago. And every time they said they will call me back, but they never did. During the long waiting period, my wife and two years old daughter have to sleep on the floor of the living room. And we can't buy bed frame and any furniture.

Next, after completing the forms and sending copies of receipts from the purchase, I received a note from their rebate department that it was NOT on rebate and gave me one day to respond. I called the rebate office and explained. They assured me that it could have been an error on the salespersons part and to call the store manager. I was transferred (7) times at one store. I spoke to Amber and Mark (maybe Marcus). They both returned my call giving me information that I gave to them. Mark asked me "what is your concern now that these were not a part of the rebate?" Is he stuck on stupid!!! My concern is that I am not getting a $500 Visa gift card as promised. I will never purchase anything from a Lowe's anywhere again. I am paying off the credit card and will be closing the account. Lowe's is a waste of time and space! They need to train their staff properly!! Ridiculous!!

Do we HAVE A VOICE, by doing business with your Organization? Or your Store Staff, Enjoy's concealing FACTS, and abuse it and pass on misconstrued messages to the Leadership? I am speechless and feel absolutely HELPLESS! We have been struggling and suffering, due to your organization's poor approach in handling our Complaint. Time Management and Commitment to Time, is certainly NOT your Organization's Forte when dealing with Americans with Disability. As tragic this experience has been, this shall be our very last business relationship with your Organization, You have Simply Shocked the HELL out of us, how business is conducted in this Beautiful Country, and How you make your customers FEEL LIKE GOTCHA.

I hope you have a very blessed day, and I hope you & Your Staff, at least practice 50% of Mr. Niblocks Message, how to best handle customers needs. As we are suffering, My Mother Still does NOT have a working Bathroom and We got No timeline, no commitment, no Promises from your Organization. We have been LEFT AS A DEAD ROCK. I am in complete state of dismay and shock! By God, I hope & Pray, your dealings with Americans with or without Disability is much more pleasant than it has been towards us.

BACKGROUND: Our mowing company broke our downstairs security door with flying rock and it needed replacing. We picked out a door and LOWE'S sent someone to install it. He arrived at 4 PM (finished circa 8 PM) and, upon completion, informed my husband that he could do not better than what he did! LOWE'S called the next morning to see if we were satisfied...NO! We can't close/lock without much pressure -- I cannot do it! Children could not do it! CODE? They said they would have someone call within 48 hours... eight (8) business days have passed and circa 4-5 calls from us -- no joy! LOWE'S customer service? We have yet to experience that in this matter!!! My husband called today asking for the status. No satisfaction other than "someone will call tomorrow". He did advise that if we didn't hear from someone tomorrow, the next contact with LOWE'S will be a certified to their corporate headquarters.