Lowe's Home Improvement Reviews

I made the huge mistake to make a quick trip into Lowe's (St. Augustine, Florida) on Friday. I went in to quickly pick up one item and a few bags of mulch. Upon paying, I made sure the only thing I needed to do was drive through their fenced in area out front. I was assured it would be that simple. Upon driving to the closed off mulch entrance, I drove around the the exit and backed into the fenced area.

I used Lowe's delivery service for the first time, thinking it would be a nice idea. I couldn't have been more wrong. It is a total disgrace and Lowe's cares absolutely nothing about customer inconvenience due to their incompetence. They randomly changed my delivery time, didn't tell me, didn't call me 30 minutes before, then just showed up, made the delivery, omitted one item, didn't take my old grill and then the phone calls began. I have made no less than 4 calls all 30-60 minutes each to try to get this resolved, always talking to a different person and always having to explain the entire situation over again. Allegedly, my item is coming tomorrow, I will believe it when I see it. AWFUL AWFUL AWFUL with no regard for the customer at all. I will NOT be using this terrible service any longer and will certainly look elsewhere when purchasing online. Please pass the word of this rotten experience so others will know!

I used Lowe's because I'm 77 year old lady who did not want to deal with the stress of getting the job completed. I paid for a sink, granite and backsplash on January 9, 2018. It's now June 2, 2018 and it still is not completed. All I wanted was the THREE items to installed correctly. I really wonder if I will live long enough to enjoy my updated kitchen. If someone does not help me I'm calling a local TV station and/or hiring an Attorney. I really and truly think I'm being put off because Lowe's employees think I'm old and they can get by with not completing. Now contractors are placing the blame for not installing the back splash correctly saying it is Majestic Stone Import's fault because they did not remove the Old small trim. I DO NOT CARE WHOSE FAULT IT IS. I JUST WANT THE WORK DONE. I actually think Lowe's should return my money for six months of stress. Someone please help me!

I purchased a stove with a 3 year warranty from LOWE'S and I needed to get some service for the burners since they were burning at a very high temperature and probably needed to be calibrated. I called the store and they said my name was in the system but no record of the Frigidaire Gallery Stove purchase or any others. I have spent thousands of dollars in this store over the last twenty years and they did not have not one of my purchases on file. Something very strange going on there. I will be contacting my bank for the statements on the purchases.

Be VERY careful people! I was pushed into getting a Lowe's credit card by the salesman when I ordered a new roof for my house through Lowe's. I was led to believe it would be interest free for 24 months and if I paid in full before that it would be like borrowing free money. I assumed it was like any other credit card promotion where they give you a promotional period interest free and then start charging you interest on the balance AFTER that period ends. NOT WITH LOWE'S!!!

While shopping for a refrigerator on June 2, 2018, my daughter and I were in the store for at least 30 minutes, looking over the specifications needed for a purchase, this is not the first time for a large purchase to be lost. Not once did a sales clerk approach us to even attempt to help us make this purchase. When we tracked down the clerk about a purchase of a refrigerator, we were told it would take two weeks for delivery. We were told that since Hurricane Harvey deliveries were running two weeks out. This was not an acceptable time period on advertised sale merchandise. We took our business and bought elsewhere with a day delivery. This has happened in the past and we purchased $3300.00 worth of appliances elsewhere because of delivery dates. My opinion; hire another truck short term to meet demand.

My husband and I are moving from SC to IN. I attempted to purchase a gas range, microwave, dishwasher and refrigerator from Fort Wayne, but was sent to the Marion store instead. Received an email today saying that I may need to purchase new appliance accessories, so called the 800 number that was provided. The woman there said I would need to call the FW store. When I did, I was told that they couldn’t help me and that I would need to call the Marion store. The first time I called, the call was disconnected. The second time I did I was informed that Lowe’s DOES NOT INSTALL MICROWAVES, DISHWASHERS OR GAS RANGES. Why hadn’t someone told me this previously? NO ONE ever mentioned this “minor” detail. I asked to speak to the store manager about this gross level of incompetence, and received no satisfaction whatsoever. We have always been loyal Lowe’s customers, but will not be so in the future.

I purchased a vinyl chain linked fence from the Lowe’s store listed in the subject. It took almost two months to get it installed. The Lowe’s store confirmed a delivery date, but they were a no show and no call. The following day, they showed up. But didn’t have all of the hardware needed for the job. Then the installer was a day later than promised (To dig the holes). Then, when he was to come back and finish the job, he was a no show and no call. His excuse was, “I was running behind dude”. I arranged a vacation day so I could be there when finished.

It is just sad that such a good company changed to be the worse to go for your home improvement needs. I remember when many years ago people at Lowe's always smile and were willing to help. Now, these workers look like they are forced to work there. I have waited 1 full week for delivery of merchandise and if you can get in touch to ask for the status, I get different excuses, such as this just got dumped on me, or I just got this order for delivery, and this is after I got the message from their third party delivery person that my order will be deliver the next day. The next day come, and from a 1500.00 order, I get 4 items worth 88.00 dollars. The driver said, contact Lowe's, that's what I got. After contacting Lowe's, a Promise from Todd in Hazleton Lowes, that the order will be deliver the next morning.

I am sitting at my computer in tears at this point in my journey. I have been a valued Lowe's customer since I bought my first home as a single mom 11 years ago. I went to Lowe's in April 2018 to look at flooring. I found some laminate hardwood flooring by Perigo that I loved. So, I started the estimate process. I paid the estimate of 4100.00 and started the process. As a single mom this was one project I could not do on my own as I had zero knowledge of cutting flooring. They scheduled the work for April 23, 2018 even though one piece was on back order. (It's now June 1, 2018 and I still do not have the one piece) I paid for them to move all of my furniture, remove old and install new.

I recently moved to KC Mo, I needed all new appliances at a tag of 5,000$. It took me over an hour to get someone to assist. I searched the entire store and finally they said they would put up front and he would help load them. This man's name was **, he went out of his way to help me with other items I purchased. This Lowe's is next to Wal-Mart in KC Mo store in 64154 area. Other employees were nonchalant, walked away or "not my area". Maybe Lowe's should consider working on commission.

I would like to see what you can do to expedite the installation of my roof that I pre-paid in full ($9733.31) at Lowe's on February 17, 2018. Since then I have been calling them and here are some of the replies. 1. That they underestimated the project and that I needed to pay an extra 3500.00 dollars of which I said that I would not pay any extra. Then they called back and said, "Okay no problem." 2. That they could not locate the Tiger Paw underlying and that I needed to change to something else and I said no that I wanted what they recommended and nothing else. 3. That they could not locate the shingles that I chose. Then they said it was found. 4. That they would replace the Tiger Paw synthetic with two layers of Felt underlayment. I said no.

I requested Lowe's do a fence quote. The sales person, Kenny **, came out and we contracted to install a fence. He came out on 4-24 and the fence was contracted to commence between 5-24 and 6-24, weather permitting. I was told by Lowe's that they were too busy for me. The fence could not be installed until the end of July. My husband's birthday is July 4th and I wanted the fence in before then that's why I contracted them to come out in April so I would have plenty of time. I should have gone to a real fence company instead of Lowe's. I am so sorry for my mistake.

I’m super overwhelmed writing this review. A reviewed from a trusted company as LOWE’S. 1 STAR out of 5? After reading more than 20 reviews??? When purchasing my kitchen cabinets I was super excited, customer service was excellent. Too good to be true! Lied 1) cabinets will take 10 days prior to delivery, lied 2) 3-4 weeks according to contract, lied 3) will take 5-6 weeks instead. I have zero tolerance on company that lies to their costumes, zero tolerance for company that only cares about taking your money even if they have to lied multiple times, and zero tolerance for customer service giving you an attitude when asking for status of items that you have paid. Worst experience ever!

I cannot make this horrendous story up. We just wanted new counters, sink and faucet from Lowe's. First mistake, don’t go to Lowe's. Their own contractors will do it for a 1/3 less of the price. Lowe's told us this. They have to make money somehow. So they hired someone to measure (as we got custom counters like they advised). Then they switched us to another installer. Then we have the fabricator also for the counters and sinks.

Lowe's was paid upfront to remodel my kitchen and bathroom. Keep in mind that it was just taking out the old cabinets, toilet, vanity, and shower in the bathroom. In the kitchen it is putting in new countertops, cabinets and running some new electric for under cabinet lighting. The start date on my bathroom was April 30th 2018. The tub is in. That's all. It has been 30 days and they have only worked 7 full days out of the whole month. Kitchen has not even been started. 40k dollars paid to sit in my home and stress out every day. It's not worth it.

So, the Valspar paint I bought from the store is useless. The Lowe's rep, did not say anything about the paint. The paint smelt bad. The day before I had bought the paint from the Home Depot which was suggested by their representative. It was excellent. I was expecting same from the Lowe's. However, very bad experience from their paint department.

I checked the online inventory for an item in my local store (4 ft lawn edging) and it showed 17 available. I ordered two of these for pickup at my local store (3KM from me). I received an e-mail that showed the "Ship To" address as my local store and my on-line account showed the same information. The next day my on-line account had changed to a store 18 km away. When I called up to ask them what was going on I was told that "Ship To" is generic text and that they don't actually ship anything at all. If the product is available at that store they will take it to the customer service counter for you and you can pick it up. So "Ship To" is misleading the customer.

Lowe's Barrie Ontario. May 8th 2018. I bought patio set on sale and I also apply for Lowe's credit card because they have promotion 12 month 0 percent. That time they don't have patio set in store. They said they will call me when it arrives. Waiting No calls for week. So I went to the store and they said they don't have it in the store but they are getting few sets in few days. Few days passed and I called the store and woman picks up the phone and took my phone number and name and said somebody will call you. It has been 14 days. I didn't got any calls and my Lowe's card. I will wait for another few days. Customer service on phone and in store sucks.

The journey started with Lowe's about January. We went in the store looking to purchase cabinets. We were told that Custom Cabinets would take several months, so we decided to just go with the in-stock cabinets since they would take about two weeks. It took about a month before the measurement guy could come out after we paid him. Then trying to get the cabinet set up we had to switch to another representative because the one that was in the store didn't know what he was doing. We visited the store several times and trying to get everything squared away so about 2 months later we finally was able to get things kind of setup. At this point we contacted corporate office of Lowe's.

Very disappointed in Lowe’s, use to be my favorite store, but not anymore. Tried to buy some carpet there, paid $35 for them to measure house. I have 450 square feet of flooring and I have bought carpet before and paid for 470 feet. Lowe’s wanted to charge for 530 feet. When I complained manager blamed installer and said they couldn’t do anything about it. I cancelled the order and got another company, which charged me for 470 square feet. I wonder how many more people get overcharged?

I have purchased 3 refrigerators in 6 years. My home and kitchen is small. I'm retired so must purchase smaller fridge. The one in the home I purchased died 1st year and have purchased 2 more that died in 2 years but purchased warranty on this 3rd one so they are replacing with a 4th one. So technically I'm on my 4th fridge in 6 years. I've tried several brands and yes bought another warranty. This time I bought Whirlpool. These fridges range from 750 to 529 on sales. I'm told by Lowe's it's because parts are mostly made in Mexico and some are built there. Whirlpool supposedly is assembled here so quality control may be a little better however... the issue is a major appliance should last 10 years and that's just not happening.

Master Bath Remodel - Lowe's did an excellent job of demolishing my bathroom and removed all demolition debris from the site, leaving the site clean. That was on April 25. It is now May 17 and still have nothing but a demolished bathroom.

I bought a garage door with installation from Lowe's. The door had a manufacturer three week delivery. The garage was of new construction and the opening was specifically made for the door being bought. Nonetheless, the Lowe's employee insisted that the contractor come out and look at it before being released to the manufacturer. They said the installer would call in two days. A week went by, I went back to Lowe's and pleaded with the salesman to release the order. He refused and said the installer would call. Two weeks after placing the order the installer shows up. Looks at the garage and ask what kind of door I wanted? I told them the door had already been purchased at Lowe's. His response was, "Why am I here?" I asked him to please call Lowe's and release the order. I go back to Lowe's the next day (Saturday) and ask, "Is the door released." Was told he would call Monday and verify.

Visiting Lowe's in Pine Bluff on 05/16/2018 8:50 AM in the Garden Center. Asked the young lady sitting on a stool while watering if she could help with some mulch, she said I would have to go inside to the cashier so I did. On the way I asked a lady working in the same dept. She said I needed to go outside to tell them. Went back outside, she said, "No go inside."

I was shopping Lowe's Madison around midday and was surprised to find many of the aisles too narrow to safely navigate. Many of the displays were so close together you couldn't get a shopping cart by them. I was wanting to get 3 pieces of Armstrong ceiling tile. When I got in that area I found it a complete mess. There were several opened boxes of tile. Many were damaged and badly broken. I worked my way through the mess and located 3 half decent tiles so inquired to get the price. I was told I had to purchase a lot of 10 and they couldn't be sold individually. What a surprise.

If you have a Lowe's credit card, watch out... They will cut your limit if you open another card with Synchrony Bank. Opened a Walmart card with 200 request to pick up some extra for Christmas and my credit was dropped from 1700 to 1070. Thanks a lot, never late, always pay more than minimum and yet penalized. Sorry but guess I will open with Home Depot to do my building I had planned and you off. Still like your stores better but gotta go where my business is appreciated.

Please beware remodeling projects with Lowe's. We are 4 weeks over deadline. Fired first contractor for lack of quality of work. Now our dream bathroom looks like a disaster. Lowe's installed sales manager, Paul, is missing in action. Not sure if he is hiding from us or what. BEWARE and do your homework.

them. The midsized widths varied so much they were thrown out also. Our installer spent over 3 times longer than normal but did not charge more. We were so short of product we bought 5 more bundles and just barely finished. IF YOU ARE THINKING OF BUYING THIS PRODUCT RUN AWAY AS FAST AS YOU CAN!!!

Lowe's was hired to build a deck 07/2016. The 1st contractor they sent out was fired by me after 30 days with deck not complete, damage to property and plantings, fines by Lic and Inspection. Long story short it has taken 22 months, 3 executive assistants to Robert Niblock (Lowe's CEO), 5 contractors to build a deck. Please note! The completed deck has yet to pass inspection by L&I. Will keep you posted. STAY AWAY FROM LOWE'S!!!

I'm writing the review to warn others to never use Lowe's on remodeling jobs of any sort. The nightmare began when we first signed our contract with them on January 3, 2018. We went through the inside sales department. The job began with the saleswoman walking us down many aisles saying "that would look nice"...And taking notes as we walked. The job was supposed to be a simple remodel. We looked at the Lowe's website and chose some of the fixtures... New faucets, new lights, new vanity top and tile for the shower remodel.

Two days after surgery I went to Lowe's in Waterloo, NY to buy a replacement dishwasher. After waiting for service I left. I was in extreme pain and couldn't wait any longer. That afternoon, I bought my dishwasher online and paid the haul away fee. I called the store for assistance the following Monday to add a hose because the chat option would not help. On the day of delivery, the service person informed me that it was my responsibility to remove my old dishwasher. They also informed me that I missed that online. My surgery was on my shoulder.

We met with kitchen design center @ Lowe's. Chose our cabinets. (1) Kitchen designer for most part did a good job EXCEPT for area near 2 angled posts in our kitchen. Perhaps he failed to clarify the issues he faced in trying to accommodate those areas. In any event, his solution, was to create one angled unusable cabinet near left post; on the right post - he offered the solution of a false front cabinet. I couldn't understand why since we had useable cabinets before, I couldn't understand his limitations. If I had understood, we might have gone with custom cabinetry. (2) We purchased an entire kitchen suite of appliances in March. Two of the appliances have been delivered but the stove/range and dishwasher are on backorder because of supplier issues. It's now 2 months since date of purchase and we're still waiting on those appliances. We never get a phone call regarding the backorder, I've had to be the one to chase all of this.

We started this nightmare the beginning of January, are now on third order of replacement cabinets. This last order is for custom curved shelves for end of cabinet row. Was just plywood with iron on edging for $306.00 (Custom my **). Edging coming loose in corners and saw blade marks on shelves. Flooring transition strip to living room has large gap you can see stripes of glue, when floor was installed the installer had a 5 gal pail of tools that a drill motor with drill bit in it, it must have fell and poked a hole on new floor. And my garage is now full of broke and bad painted cabinets and cardboard. Call project manager and they don't answer phone so I called from different phone and got an answer, but no answers to my questions and never got back with me. I call every day now trying to get this job fixed and done with no reply. Will this nightmare ever end???

We own several rentals and have used Lowe's for a long time to carpet the properties. They now have a new company that does their measuring. This person that came and measured came back with 972 sq. ft. Every other time they have been measured it is around 864 sq. ft! I spoke with Lowe's and they even checked their records and seen where there was a large discrepancy. They said that every person measures and lays out carpet differently but they still could not understand why so much difference. I have other family members that have used Lowe's for their flooring and building needs but since they refuse to do anything about the difference we will be shopping for another flooring company.

This is the 4th bad experience with Lowe's. These are two of my most recent. I ordered through the store a patio set. They said it would take 4 days to assembled. I scheduled a delivery on Thursday. Changed my schedule to accommodate them. On Thursday I get a call that they put it on the wrong truck. I reschedule for Sunday. It comes in boxes not assembled. I asked the delivery service to take it back. They said it would take 2 weeks to get another one. I decided I would let it go and call Lowe's. They said that was not true and another one would be delivered Tuesday. They said the service doesn't get paid to return product. That is why they lied to me. Last summer I order a bathtub, arranged with my contractor to install. When they opened tub it was all scratched. Had to return it and have another delivered, putting my install off. They do not check their products before they deliver.

I went into Lowe's and wanted to purchase some doors so they set up a appointment to have the doors measured. They called to set up the time and the guy sounded like I was a inconvenience to him with the 2 days that I had free. He showed up at the time we set up. He looked like he just rolled out of bed, he was unshaven, had a sweat shirt on that had Lowe's independent contractor label on it and he had on sweat pants and untied shoes. He comes in measures and doesn't say anything except they will be in contact with me. I called Lowe's and told him I don't want that company in my house. They said they will contact them and cancel them and set up a new contractor.

I bought ceramic floor tile at Lowe’s in Palm Springs and had their contractor do the installation. Everything was delivered on time and the job was completed on time. The crew left the house in clean condition. I still have 3 boxes of tile in the garage but, should a water line break under the slab someday, those tiles will be needed. Overall, a good experience.

I purchased a garbage disposal at Lowe's Tuesday and requested that I have an Professional installation by them. They stated that I would be contacted within 2 days, today is Friday, no word. I have contacted Lowe's numerous times, stating that this is not a luxury item because I cannot use my kitchen sink or dishwasher because the garbage disposal is leaking from the bottom.

I purchased 2 chairs, 2 Ottomans, 1 love-seat, and 1 coffee table from Lowe's April 2015. They were all made by Allen + Roth and made of aluminum, coated in brown paint. Unfortunately they started fading after the second year. I recently called the customer service line 1-866-439-9800 for Allen + Roth because of the stated five warranty. I was first told they were covered under warranty. Then after being on hold for a short time, I was told the furniture is not covered, as the warranty states "Frames are warranted to be free from defects in material or workmanship for five (5) years". I believe this warranty is misleading and the paint which is a material on the aluminum should be covered. I now have 6 pieces of outdoor furniture that has turned from a beautiful brown to milky white.

On April 30th 2018 I made an online order of a bunch of stuff to be delivered. To my surprise, it was actually scheduled to be delivered the next day, May 1st 2018 between 9 am and 11 am. I have never had that luck with a delivery with Lowe's. So I called to let them know I had to take my dog to the vet at 9 am, that if they could possibly push me to the end of that delivery window that would be great, if not they could leave it in the driveway. This morning at 9 am I get a call that they moved my time to 11 am to 1 pm. No big deal. 1:30 pm comes around and I have not heard from the driver or seen him, so I call to find out what's going on, to be told that well. there's a note that we could just leave it in the driveway, so they probably are running behind and saved you for last.

On April 17 I bought a dishwasher from Lowe’s Danforth store. I paid for installation delivery and removal of the old machine. The machine was delivered on time. The install was to happen the following day. The installer showed up, stayed five minutes and said they had to leave for a gas leak emergency. They said they would come back. They never did. I have rescheduled the installation 3 times each time no one has shown up. I’ve called the store. Was promised a callback from the manager. He never called. I called again today to reschedule the install. He was supposed to return my call within 10 minutes and an hour later there is still no word as to when they will install. After reading comments on this website I now understand it’s a systemic problem with Lowe’s. My sister warned me not to buy from Lowe’s. They are losing market share to Home Depot. I guess now I know why. I too will never spend another penny in Lowe’s.

I went to the Olympia Lowe's and purchased a washer, dryer, chest freezer and a hot water tank. I was told that I would get a call about installing the tank within 3 days and would have the washer and dryer delivered the next weekend. By Friday I had heard nothing so I called the store only to be told that the delivery would be the following day. I waited until 1 pm and called the store to check on the time they would be here. I was told that my delivery was another week out, must have been a miscommunication was what I was told. I told the manager I wanted my delivery and was told no. Was then told that nobody from install was in so I could get no info on the tank.

I first contacted Lowe's warranty service for faulty dishwasher that had stopped working about 2 months prior, in January 2018, almost 5 months ago. For some reason, not much water flow into dishwasher and soap never dissolved. My husband and I both work full time jobs, so figuring out a time when someone could sit at home for hours waiting for repair services was difficult.

I use a dishwasher twice daily and mine died, so getting a new one quickly was important. Lowe's had a Bosch dishwasher on sale, I checked that it was in stock, and then called as directed by the website to order since I needed installation and removal of my old dishwasher. The phone call took 40 minutes just to order the dishwasher and be told that the installer would pick up and call within 24 hours of my ordering. Part of the 40 minutes was the salesperson calling two stores to make sure that the dishwasher was in stock and ready to be picked up. 24 hours later, I called and asked why the installer hadn't called.

Lowe's has a horrible way of doing business. I have been trying for 10 days to get a refund of over $900 issued to my credit card. If I buy something, it hits my card in an hour. Refunds I know can take a day or two, but it's been 10 days. No one will provide me with a credit transaction number and the financial institution who would have issues it, so I can call. I just get the run-around. First I was told 3-5 days for the credit, then told 7-10 days for the credit, then 3-10 days for the credit. Store managers are no help. All give the "Canned Response". Customer service is no help and give the "Canned Response". The customer supervisor said he is, and I quote, "the highest person at the corporate office".

I would like to take this opportunity to express my complete satisfaction with the shopping experience I recently experienced at the Kingsland, GA Lowe's. I have constantly visited the store since its opening. Recently I purchased two new LG refrigerators to replace two old ones. I positioned both units next to each other, that required changing the door one unit to a left-hand swing. I discovered that one of the required parts was defective. They provided me with the correct part the same day. Thank you.

Range delivery time 2-4. At 1:45 they called me, stating they got lost. They were making one stop in area where they were and would be at my location within hour. I was waiting at a vacant apartment! At 3: 15, they still were not there. Wouldn't answer their phone, never called and updated me. At 3:55 p.m., they showed up. By 4:15 had range delivered with dent in side. Never buying from Lowe's if I need to use their pathetic delivery service.

My original score was one star. Lowe's installed my shower and it wasn’t right. I had to stay on them every week. It took 5 Mo this but Lace was so helpful. Now the new shower is in, was to be a three-day job, it has been 2 weeks already. Lace came by today and took pictures, she wasn’t happy with the installer's work. His head wasn’t in the job. For now I will keep it 3 stars. If they make it right I will go up. Lace has been very helpful, it does appear Lowe's isn’t helpful when she needs them or it would have been done over in November 2017. I have high hopes.

I returned so merchandise. Sunday April 22, 2018. My refund was not returned to my debit card visa. Right away I called the Allen Park Michigan store to see why my refund was not returned to my card right away. I was told it may take 3 to 5 business days. I also spoke with a corporate customer service representative on Monday April 23, 2018 and was told the same thing if it was a credit card but my card was a debit visa. It's nothing Lowe's can do about the process since the refund was already put in the system. I'm scared to purchase anything else from Lowe's because if I have to return anything I won't get refunded right away because I use a debit visa card. I have to wait a week. I won't shop or recommend this store. Home Depot gives you a choice a cash refund or debit card refund.

I went to Lowe's since they had Pergo laminate flooring on sale and the basic install was way cheaper... But I had to prep the 400 sq feet of bedroom and closet by removing the carpet, etc... When the installers arrived they found a low spot... Lowe's then called and said it would cost an extra $572 to level and grind out a small area... What a rip!!! It now has cost me over $2200, **! I should have done it myself. Done with Lowe's!

I found a ceiling fan I wanted at Lowe's but then found out the color I wanted wasn't available. I call the maker and found out they had 200 in stock. I called Lowe's Corporation to ask what the problem was on offering this color on their website or in the stores. I received ZERO help. They could not tell me ANYTHING. Clearly someone somewhere knows the answer to my question but Lowe's was unwilling to help solve my problem IN ANY WAY. Incredibly frustrating since it should be an easy matter of Lowe's ordering the fan from the manufacturer in the color I want. The customer service department at Lowe's Corporation IS NO HELP AT ALL.

I purchased a air compressor online and paid extra money for next day shipping. I would have went in person but I wasn’t feeling well. I ordered on April 19, 2018 and it was suppose to be delivered on the 20th. Here it is the 23rd and they haven’t even shipped it yet. This was not the first time, however I’m done with Lowe's online shopping, they don’t have their act together. The reason I purchased an air compressor is because last week I purchased a John Deere ride on lawn mower and next day got 2 flats. I’ve been a damn good Lowe's customer and was treated not so good when I called customer support, thank you Lowe's. Suggest if you want something, go to store in person, better yet use Amazon they have everything Lowe's has and more, great for shipping.

My wife and I are going through an entire kitchen remodel. As you can imagine everything scheduled with multiple contractors. We purchased over $20,000 in appliances from Lowe’s with the assumption that things would arrive in a timely manner. At this Lowe’s has not met a single delivery date and we’ve had to purchase items from other vendors to meet our deadline. To make things worse, I have had to follow up with them as they never get back to me. I have asked them multiple times to at least check in and give me any sort of status but that has not happened. I just called again today and was informed that the refrigerator, range and microwave are about 20 days out. We are already past our delivery date and we still have another 20 days. The contractors are beside themselves, and we're living on the microwave oven in the garage. Thanks Lowe’s. I will not do business with you again.

I have been working on renovating my house in sections for about 2 years now. I am an old Rona employee and so I have an understanding of the hardware store service requirements. I have also been working in retail sales for 7 years and customer service my entire working life. I have never received as disgusting service as that which I have received on multiple occasions at Lowe's. While the typical level of service is non-existent, I can handle that. I like the fact their prices are low so I shop there despite the lack of help. Although, I have never actually purchased anything there as I can never find the products that are advertised online.

I should have never let Lowe's install my microwave. It was just easier to buy and have them install it. Installer foolishly drilled up into custom cabinet and hogged the drill so much, cabinets splintered and look awful! Please think twice before you have the install anything. Craftsmanship is nowhere near what it used to be!

I opened a Lowe's account on March 9th, 2010 and never missed a payment ever. Had a limit of $10,000 and paid off the entire balance 5 years ago. Unbeknownst to me, Synchrony Bank just closed my account 4 days ago. All along for years, they kept lowering my limit, again without giving me notice of this, and eventually just forcefully closed my account. My FICO dropped 50 pts. as a result!!! Never get a Lowe's card or work with this bank!! Now I can't buy my dream house because my FICO is below 740 - used to be in the high 700's. AWFUL, AWFUL bank and I hope they go out of business soon!! I will stick with my Discover, VISA and Barclaycard as they would never do this to me. This Synchrony bank should be notifying people whenever it lowers the limits and definitely when it is about to close the account. I would have gone to Lowe's and bought a dang hammer just to keep the account open if I knew this would have happened.

** and ** delivered our refrigerator and I was a total wreck but they made such a smooth transition of removing one and bringing the new in!! I am totally pleased with the professionalism and courtesy they showed. I would like them to know what an amazing job they did!! The store # is 0126, 1929 N. Coliseum Blvd. Fort Wayne, IN. Thank you for the great work!!

Poor customer Service in Reno, NV - No one offers to help or ask if you need anything...made a large purchase of kitchen cabinets and many other things remodeling our home and most of our orders were wrong, not what we asked for but what the worker input. We just wasted $500.00 on a bathroom vanity that was ordered incorrectly and didn't fit in the room but we didn't catch it till we had already cut the back out so we're stuck with that sitting in the garage. Apparently there's no help, no proper training, and everyone seems to be at lunch if you go to the counter person to ask for help. Today we wanted a kitchen sink...we were told there's only ONE person that can sell that to us so we don't have one since that person was OUT TO LUNCH! We've lost all faith and respect for this company.

I purchased my french door back in September In Gurnee, IL. They were so helpful and nice, walked me to the register charged me $$$$ with a big smile on their face (Awesome customer service when they are taking your money). The door comes in, they installed the door, The door is short (almost 3 inches-of course when Lowe's send you a window installer to measure the door), hardware is missing, door is wobbly, hanging in the air, big gap between the doors, looks terrible. Reached out to my local store telling them I am not happy with the door, of course they want nothing to do with you and they said the door is fine, kept complaining until they sent the people from JELD to measure the doors and said that was the installer's fault.

I want to share my experience with Lowe's. I got the contract with Lowe's on March, 23th, 2018. I made many calls and Lowe's just play kickball games on me. Each group of Lowe's just find excuses to defend themselves and never resolve the problems for customs. During those 4 weeks, my ceiling of three bedroom already damaged and nobody response. I would like them to fix the house rather than damage the house. Share my bad experience with all and let you know. Check the company background and processing systems is very important. Like Lowe's, they got the contract with you, but they only sell the material to you, and asked the other installers to fix, if installer is not available, your project cannot move on. More damage will come to you.

The workmanship is far less than desirable. I have made a number of repairs thus far, but the gate alignment is more time than I wish to invest. My observations of the service provided. Far too slow and consumed my time. They leaked oil on my new driveway. They broke the sprinkler system which caused the death of new sod. Workmanship was poor.

Lowe's delivered and installed damaged Pella Series 350 replacement windows. Lowe's never check quality on receipt and stored in warehouse for 1 month and had unqualified installer who didn't follow Pella installation procedures. Bottom sashes are damaged with scratches and gouges on many of the 30 windows delivered. Lowe's has yet to address this issue and has never responded in writing as to the replacement of damaged window sashes. See typical photo of damaged sashes attached. Recommend not contracting with Lowe's. Maybe Pella has 2 levels of quality - high level for direct sales and low quality for non-direct sales.

I purchased a Bosch dishwasher in February 2018 from the internet. It stated there was a 10% rebate. The dishwasher was delivered and I had paid for the old dishwasher to be hauled off. They left the old dishwasher in my driveway for approximately fives days before picking it up. I am sure my neighbors appreciated this. I called Lowe's regarding the rebate and was informed to print it from the Bosch website. After submitting the rebate form, I was informed that Bosch does not acknowledge purchases from Lowe's. The rebate should have been sent to Lowe's directly. I called Lowe's and was informed their rebate was only good if you have Lowe's install the dishwasher. I was not never informed of this. I will never purchase anything from Lowe's again.

We bought a home in June 2017 and decided to open a Lowe’s credit card for home supplies appliances, and tools, etc. We needed a lot for our new home and quickly maxed out our card. We been making payments on time for 6 months. Lowe’s sent us a letter stating our account has been closed. The letter also states based on their prediction our credit has fell below creditworthiness. Really! Prediction! We don’t believe that for a second.

Last April we purchased a new home and had to replace the carpet in the bedrooms. Albeit fairly new, the previous owners had 4 dogs, they hid very well, or buying this house was not going to happen. Asthma and allergies. So we had no choice, with changing the flooring! We went to HD, they did not have what we wanted, and delivery would be at least three weeks. We didn't have that time to wait. So against better judgement we went to Lowe's. After some great debate and advice from an employee, we went with the Acacia Blackwood. He assured us it had a great Janka rating. I pride myself on doing my research but this was in the store at that moment, we had the contractor coming in a few days. We had many issues with the order from day one. Within weeks of the install we started noticing light scratches, in areas with little use.

I purchased a Frigidaire Refrigerator from Lowe's December 29, 2015 and began experiencing problems with the ice maker November 2017. It is April 2018 and the ice maker is still not working. Lowe's has sent their "repair service" to my home 6 times within the past 5 months and I still have no ice. Not only do I not have any ice, Lowe's cannot offer any solutions except to send the same repair services out to "try to repair it again". I have never been so disappointed in a purchase in my life. I really felt Lowe's would stand behind their products and do right by their customers, but obviously I was wrong. I will never buy another appliance from Lowe's and I will urge all my friends, co-workers and all my social media followers to follow suit. This is the worst customer service I believe I have ever encountered. I hope this review makes a difference for others.

Ugh! Hated calling Lowe's customer service. My online order held up due to date change, they were not going to proceed until I called to confirm date change and tried calling several times. Each time 20 min hold!!?? And the girl wasn't even apologetic after she knew I was so upset! THEN I needed just ONE part and they are making me buy 6!!! Ugh. If I didn't need the part I would have gone elsewhere!! But sadly, nobody else has it! Hate hate hate dealing with Lowe's!

If I could give them no stars I would. I ordered the Ocean Park set of 2 white Aluminum Patio Conversation chairs with BLUE CUSHIONS on March 20, 2018, hoping to have them by Easter of 2018. Guess what, I received the chairs on April 9, 2018 WITHOUT THE CUSHIONS. Call customer service at least 5 times to only have them tell me that this is a vendor item and they would have to contact the vendor, I should know something within 3-5 business days. Oh and BTW, if you want to return the items for a complete refund you need to TAKE the items to the STORE, which was an ONLINE ORDER. DO NOT USE LOWE'S!!!!

I seriously wish I could give 0 stars. We bought an extended warranty on our washing machine and have been waiting over 4 months to get it fixed. Lowe’s has been giving us the run around about getting it fixed. It’s so sad. Such a big company spoiling their reputation over a washing machine. I will never ever in life buy anything from Lowe’s, not even a damn nail. Stay away from these people. Home Depot at least stands by their product and has good customer service. Lowe’s is completely trashy and ghetto. They do not care about their customers. All of this is my opinion of this company based strictly on my experience and it looks as if others have went through similar or the same situation.

The customer service staff was rude and disrespectful. I was at the customer service desk for almost an hour just standing there trying to sort out the return of an item they got wrong. My husband and I special ordered an item, when my husband picked the item up they gave him the wrong item. I had to return it to the store. I waited over 15 mins to get help getting the item out of the truck. I then waited because the cashier could not find the order. The cashier did not keep me informed as to what was happening, found the order and processed a refund which was not what I wanted. This lead to a discussion with the Service Manager (I waited another 10 mins for him) who at some point thought I received the wrong item to only leave me there waiting for another 20 minutes while he went to look to see if the correct item was the back.

I purchased a new gas stove from Lowes. I asked both the salesperson and department manager about installation. I wanted a plumber. Both insisted that their installation people were certified, specially trained. They were also the subcontracted delivery people. The stove was a quick installation. I was told the stove would have a new stove chemical smell. They ran the oven for 30 minutes. I ran the oven for an hour for the next 4 days, kept a window etc. but the smell was still there. I called Lowes and asked for a more experienced person to come back. They did, and found a loose fitting.

Don't be fooled by what may appear to be really good prices on the Lowe's website. I'm so angry that I wasted my time comparing a dryer to other machines on the market at various stores. I checked delivery charges, etc… the whole thing. After coming to the conclusion that it was the best deal at Lowe's, I put it in my cart prepared to buy it. Just like a previous reviewer from a week before, it said that it's not available. They clearly keep it online just to bring people to their site, so on principle, I will go out of my way not to purchase from them, even though they have another model I could go for that is the same price as other stores. Unbelievable. I tried to post a review on their site, but they rejected it... What a surprise. There was no 'bad language', just a message warning about their practices. Leave them out of your price comparison shopping.

On March 26, 2018 I bought a stand-up freezer, was told it will get delivered April 1st, March 31st I get a call my freezer ain't in the warehouse so delivery will be April 6, today they delivered the freezer to me with several dents, I refuse to take it, if I wanted a dented freezer I would think a used one would be good. I didn't get a call the night before nor on the delivery day. Finally fed up I went to the store and demanded my money back since I paid cash customer service was more like children at play, I ask to talk to the manager, who finally showed up with not even so much as a clue, said they can't give me my money back right then because the freezer hasn't made it back to the warehouse yet, totally incompetent customer service. Now I have to make another trip tomorrow to get my money back, I will DEFINITELY switch over to the Home Depot across the street.

Lowe’s has the worst delivery service I have ever experienced. I get an automated phone call about my scheduled delivery for 4/2/2018 and they were a no call no show. I contact Lowe’s Corporate regarding my delivery and speak to several people before I ask for a supervisor, supervisor Avery was great. He offered a discount and apologized for the day I lost of work, he said my delivery would be out in 3 to 7 days. I don’t understand why if it was already scheduled for 4/2/2018.

Some guy Dave pointed in the direction and waved me off like I was irritating him. I got no answers to my questions, no time for my concerns, he didn't even look at me just pointed and waved me off. Does this guy not have a job?

On 3/27/18 my stackable washer/dryer was deemed un-repairable. After doing some research online, I decided to go to Home Depot to talk to their experts and make my purchase. When I got there I had to ask two different people for help in the Appliance department. Finally after tracking down yet another employee, I was told that the Appliance expert had left for the day (at 7pm, even though the store doesn't close till 10 pm). Annoyed to have wasted my time, I rushed over to Lowe's in the hopes of having a better customer experience. If only I had known then what I know now.

I got a gift card for my son-in-law as a Christmas present. When he went to use it there was no money in it. This is April, and repeated calls to their gift card services has been fruitless. They said they have to send it to "Corporate" — and after two months and repeated calls "Corporate" has not responded to me or to the card services! NEVER buy gift cards from Lowe's. It is a rip off!

No scanner for My Lowe's card (clerk told me I didn't need it). Couldn't find my order - asked me three times if it was a special order. It was. I showed her my email notice. She copied it down and asked two more times. I finally went behind desk after 30 minutes of watching her run around and there was my special order with my name on it. Clerk had no printer to give me a receipt despite my specifically asking for one. Pick Up desk was separate from Customer Service and located AT THE ENTRANCE. Total logjam at doorway. Three customers ahead of me still waiting after me as their items couldn't be located (one customer just purchased refrigerator and they couldn't find one).

We placed an order for washer and dryer on Friday March 30. We were told that they will be delivered Saturday March 31. We received a call Friday evening to say they will be delivered between 1 and 3 pm Saturday. Saturday morning we receive a call stating that they mixed up our order. We spent 45 minutes on the phone where they fixed the issue on THEIR end. They then told us that they will be delivering yesterday afternoon. Got a call at 2 pm. to say they can't because the items didn't get on the truck for delivery. I spoke with a manager. He assured me that he will handle. He said that they now don't have the washer in stock but have the dryer. He assured me that the dryer will be delivered April 1 between 7 a.m and noon time and washer will be delivered on Monday April 2.

Ordered a saw online. Two days AFTER Lowe's computer says it has been delivered I contact my local Lowe's. Customer Service said they couldn't help me and told me their manager will call me back. Never happened. Contacted Lowe's customer service. They couldn't provide status and blamed it on their vendor (not my issue, Lowe's should be responsible for their vendors). Next call they said the computerized status is wrong, the product has not been shipped yet (this is now several days after they cashed my check). Wouldn't give me a tracking number.

3/29/18 Went to Lowe's to purchase a new refrig because ours stopped running. We were away and didn't find out until we returned. After purchasing one and set up a delivery date I was told someone would call. No one called. Spent 25 mins on the phone to find out they should deliver today. Called the store Manager Eric. He said he would call me back when he looked into it. That was 4 hrs ago. Still waiting. Not a good experience. Lost my refrig and all the food in refrig and freezer. I don't deserve this bad service. Don't think Lowe's intended to call me back. Terrible.

Short story. Contractor fix repair had me miss 3 half days of work and still not fix problem. Same guy every time. Ordered part and installed and didn't fix issue. After saying he was done I went to check and same issue. He asked me what problem was again because he forgot what he was fixing. Said he had to order another part and be another few days for parts and another half day lost for me. I paid for 5 year warranty and got (simply said) JACKED. Cal-Tex was company in San Antonio Tx. Lowe's shame on you for using such a low quality company. Will never buy large appliances from Lowe's again. I bought my 2 fridges and two washer two dryers in the past. Never again. See you.

My card was charged on 2/23/18. As of 3/29/18 I've made 2 payments on a fence I do not have. My "project coordinator" has replied to one email since February. Calling installation services results in more frustration - first I was told they didn't know why the contractor had not contacted me since all of the materials needed were in stock. I called back to follow up and was informed the hold up was due to waiting on materials. Materials were delivered to my house on 3/19/18 and are still laying in my front yard - with no confirmed install date and no response from my "project coordinator". Customer service is non-existent. I wish I had seen this and other reviews prior to choosing Lowe's.

We have twice had to take back a power washer (used only three times) to Lowe's... My husband had a three year warranty on this power washer, but we were charged $79 for the repair which was a governor spring that wasn't connected. We had to take it back again tonight for not starting and my husband asked for a new power washer, which, of course they said "no," we can send it off again. We left very frustrated with Lowe's and the Troy-Bilt 2800 gas power washer.

Bought a generator and install from Lowe's. They came out and looked at the job and project and stated what they would do. When it came time for install it was nothing like they said it would be. Generator placed in a different place that looked awful. Extremely poor customer service and difficult to work with. I would never recommend working with them again.

In the middle of a remodel and needed to buy tools and materials. The contractors had some Lowe's store credit (under their names) that they would like to cash out since they needed cash more than store credit. Went to the store with them, bought the materials bought more than I needed as it's the rule of thumb for remodeling and asked 2 different cashiers that if I had to return the things, will I have any issue putting the credit under my name so I don't have to rely on them. I was told multiple times that is not an issue. Spent about $550 and about 400 worth of store credit.

I ordered a Washing Machine on Lowe’s.com as it was late at night and my washer had just gone out. To my surprise, my order confirmation stated that my new washer would be delivered the next day between 7 am and 9 pm!!! I was excited! The order confirmation also stated that I would get a call narrowing down the delivery time to a two hour period. I did get that call, stating my delivery would be between 930 am and 1130 am the next day.

Lowe's Louisville KY - I’m not from the area but have been there for a few months. I need construction materials on a daily basis and this is the worst Lowe’s I have ever encountered. The premises is covered in trash. The same trash that has been present for a very long time. Parking is extremely difficult as the carts are apparently stored all over the parking lot. Not just occasionally but every day. The Prodesk employees in this store treat me as I’m interrupting or bothering them when I need assistance in the most unorganized Lowe’s I’ve ever been in.

All Lowe's stores have a loading area close to the store that is intended for customers who are ready to load purchases into their vehicles. Most of the Lowe's stores I have seen even have signs posted, "No Parking. Loading Area Only", or words to that effect. Nonetheless, there are those customers who care only about themselves and use the loading area to park while shopping inside the store. This is especially true at the Lowes's store in Belmont, NC. I have repeatedly spoken to the employees, department managers, and 2 different store managers at this store about the situation but they've done nothing to rectify it.

I placed an online order with Lowe's. I do this every time I have to buy something from them. Usually I pick up my order but this time they had to deliver it to me. I ordered on March 3rd and they said it would be delivered on March 24th and that I would receive an email with the 2 hour delivery window. The day before Friday, March 23rd I received the email stating my delivery window was Noon to 4:00 p.m. (some 2 hour window). I waited all day for the delivery. At 6:30 p.m. I called Lowe's dispatch to see where my order was. They put me on hold and after waiting several minutes, I heard a recording saying press 1 if you want to leave a review. OK, so I hang up and call back. The woman on the phone says you have reached the corporate office. I said I don't know how when I called the same exact number. She wouldn't offer to transfer or anything so I hung and dialed again. I get back to where I was.

0 stars. Shame on Lowe’s for using this terrible third party service for delivery of appliances. I strongly do NOT recommend going to Lowe’s because of this. What do you need to know. That no one called the day before to tell us our timeline for delivery of new washer/dryer... That we had to track that info down. That we waited from 1:30-3: 30 pm (our timeline) on a Saturday and no one showed or even called?

Do not buy the extended warranties. They do not stand behind them with so many little stipulations that are retarded. The knobs to control the stove are not covered under extended warranty and they are trying charge you $120 for a piece of plastic. So there was absolutely no point in buying the extended warranty. It was a waste of money. It would have been more satisfied and burning it.

On March 22, 2018, I was returning an outlet plate, as it was not what I needed. I said I couldn't find the exact match. Carmen ** said he would take a look for me, as he thought Lowe's carried what I was looking for. He found it right away. Also, it was plastic which I wanted. Perfect. He needs to be recognized as an Outstanding Employee!!! Also, earlier in the week I purchased several outlet covers, which were metal as I couldn't find the plastic ones! Spent more than I needed to. I really should have asked for assistance. Carmen ** is the Employee of the March 22, 2018 day! Thank you and I love shopping at my Lowe's #**.

I went to a couple of local Lowe’s stores try to purchase and get indoor outdoor carpet installed in an enclosed patio. I got to store at 4pm this particular evening and finally got out of the store at about 7pm, because the employee wasn’t told about a change to the computer system. Ok, a week later I get the estimate, the individual tells me that the store would call me. Another week past no call. I just happen to stop by to pick up something. I decided check on the carpet. The employee said he could not find my order, probably because he was concerned that he didn’t have lunch yet. So I told him to call me when he finds it. Another week passed, so I called to talked to a store manager. The employee calls me back moments later and said, they could installed the carpet because the heat wasn’t installed yet, and he could not tell me the cost to have the carpet.

What a HORRIBLE experience I had today during the delivery process on 3/22. I placed an order online on 3/19 and was scheduled to deliver on 3/21 from 11:30-1 pm. My tenant took the day off for the delivery, waited until 1 pm, no one called or texted. Then she called the customer service to check the status of the delivery. Then she was told they can't reach out the driver, but should be there by 3 pm. Waited until 4 pm, still no one showed up, she called again, was informed that the manager will contact her soon. By 5 pm, she still didn't receive a single word. I have to reschedule for another delivery. I was informed the delivery will be from 10:30-12:30 on 3/22 and will call or text me 30 minutes in advance. I received a call at 9:40 am, and was told will be there within 5 minutes, fortunately I managed to be in the house by 10:10 (I was told by the driver that he will leave by 10:10) even it is much earlier than I was informed and expected.

Mr. Steven ** and Keith ** are what customer service are all about. We come to this location regularly and purchase most of our products when we are renovating, this was the first time that we had purchased appliances at Lowe’s and the price and customer service that we received from Mr. ** was phenomenal. Mr. ** is a straight shooter and honest, knows his products extremely well and when there was a issue with the delivery he went to get the store manager (Mr. **). He took a decision on the spot... These 2 human beings are the epitome of "customer service". Corporations should reward employees like this accordingly. Any chance I have I always promote this Lowe’s location and these 2 fine employees.

I had a scheduled refrigerator delivery today. The delivery guys did not have ruler to make the measurement to ensure that they can move in. They asked me to take the front door off and I did. Guess what? When I went downstairs (after disassembling the door) and looked for them and their truck was gone (I was not told either). These truck drivers are rude and unprofessional. Next time, when you think about ordering appliance from Lowe's. Please think twice!

Yesterday I visited my local Lowe’s armed with appliance dimensions from the contractor redoing my entire kitchen in my house that suffered a catastrophic loss. I was ready to purchase all the appliances for my new kitchen. The first gentleman who approached me suggested I find the refrigerator I liked and he then referred me to two of his associates who would provide me with information on the whole suite of accompanying products to match: double oven, gas cooktop, over-cooktop-vented microwave and a dishwasher. I found two large refrigerators that would fit my space and budget and then spent 30 minutes looking/waiting for a sales associate (the appliance area isn't that big).

So I was in your store last Thursday shopping okay. Granted I probably look like a homeless junkie all right 'cause I know I was in desperate need of a haircut and shave but I certainly had money and I bought everything that I took you know that I picked up in that store okay. I asked questions. I thought I was being friendly with the employees which I was returned with rudeness and more less Corral and pushed out of the plumbing store. When I asked to put it on Nan Vestal account so that I can receive my 10% military discount that account the lady just looked at me like I was stupid. Didn't say a word.

Lowe's Has Damaged my roof, cracked my front walk, covered my car in stones, and caused water damage in my home from roof leaks and has even failed city inspections and I currently have an open permit on my home. I signed my first contract with them on August 2, 2017. It is now March 21st 2018. I paid Lowe's in full and their subcontractor placed a lien on my home because Lowe's did not pay them because of their failure to install the roof in a good workmanlike manner. The subcontractor exaggerated the lien a committed a 3rd degree felony. (And all of that just scratches the surface). I have been on News Channel 9 wftv/abc. This company is hurting hundreds if not thousands of people they need to be stopped and held accountable.

We bought a set of appliances (5 pieces) including fridge (Samsung) and dishwasher (Bosch) with extended warranty in 2012. In 2013 my stainless-steel fridge's door started to rust in multiple places (10-20 different spots). We called Lowe’s, after some long waits we convinced them to exchange the fridge (took a few months). They did exchange the fridge but said, “You would not have extended warranty on this new fridge as you used it for the exchange.” Although it did not make sense to us, we accepted it. Since then there have not had any problem with the fridge. It was 4 months ago, our dishwasher started to not to wash dishes as well as it used to. All the dishes started to come out really dirty.

I ordered countertops 4 weeks ago. 1st we were told they would arrive on 3/5/18 and would be installed at a date we choose. 3/5 comes and we were told manufacturer ran out of that color and it was back ordered, okay understandable. Then we are told they would arrive on 3/13, well on 3/13 no countertops. Next we are told 3/16, well guess what? Still no countertops. So we were guaranteed that we would receive them in the store on 3/20. If you guessed no countertops, then you guessed right. As soon as I pay off my Lowe's Credit Card I am going to Home Depot for any future business.

It is terrible experiences to deal with Lowe’s customer service in Honolulu HI. After order the dryer online, need to schedule a home delivery, however I can never reach out the delivery department via phone. Phone connection always drop after 30+ mins wait. Finally I was able to schedule the delivery date a week later, but when the day come, no one show up for the delivery. Go thru another terrible phone communication with Lowe’s. After more than 30+ minutes phone waiting, finally I was able to reach the operator. Guess what, they need to re-schedule the delivery date a week later due to some unknown reason. Now, after 2+ weeks of online purchase, I still don't know when my dryer will show up at my front door. Conclusion: I have enough with Lowe's. I should not, will not doing any business with the company with such bad customer service and management practice.

The product consisted of two garment hooks, that you'd hang in the bathroom or a closet. BOTH were defective, as could be seen by simply looking at them closely and seeing that the little screws to hold the hooks in place didn't screw in properly. The fact that both hooks had the same issue says something about Lowe's QA. But OK, these things happen. Here's where it gets astoundingly bad. I look up my order online to see how to return it. It's not apparent so I call Lowe's. Even though I bought the product online, they INSIST that the only way to return their defective product is to go to one of their stores!!! Even though I bought them online! Lowe's said that's because the product was "special order."

Lowe's credit card - They are deceiving me. They said if you pay within the promotion period no interest. After one year I paid on time I found out they charged me $240 interest. I called the customer service and they said there is mistake happen and we will not able to resolve.

Hi, I purchased a pergola along with chairs and table for my backyard on 02/28/18, I was subsequently delivered 3 items instead of 4 with the Pergola missing , I signed on the papers stating the three items, I kept on checking for the missing piece and was told that it was delivered to me and that it had my signed receipt. After a lot of follow up it was found that the shipment was indeed not delivered to me and that the signed paper was not true. Someone from the delivery company had just scribbled a name on the delivery receipt. The duty manager took a lot of effort in tracking the shipments and delivered it safely to me after a while but, beware before signing any items you receive, if possible take a picture of the document you sign on.

Called Lowe’s about drawer slide on my 41” tool chest twice while it was still under warranty the part never arrived after three months, due to the top drawing not being able to close or lock the chest tipped over when being moved the chest probably weighted with tools in both upper and lower chest over 1000 lbs and nearly fell on me and both tool boxes were damaged to the point of rendering them is useless. I had called to file a complaint received a reference number and direct phone number of one of the Lowe’s reps and was told I would receive a call back the next day. I never did, I left three messages over the last 2 weeks and never received a callback, I called numerous other numbers and have been on perpetual hold and never have been able to speak to anyone else.

I have ordered multiple appliance from Lowe's on Feb 3rd and one of the appliance was damaged and it has been 6+ weeks and still I don't have my appliance. For the last 4 days I have been contacting Lowe's every day and talking to the delivery service and every day I have been told that someone will reach out to me and provide an update. The delivery service is terrible and don't take any ownership to contact the customer back. I also sent them 3 emails asking for the status on delivery and mentioned in my email that I need the item on Mar 17th to be delivered.

DC Lowe’s STINKS! Don’t shop at this store, they don’t have anything in stock, have no clue to what they are doing and won’t even bother to answer the phone. We purchased 3 Kohler toilets, 2 Kohler pedestal sinks and a 60” vanity. Our bill came to over $1700. The person helping us told us that we could save 5% if we used our Lowe’s card and that they would pay our Lowe’s card with our debit card and then put on the new charges on the paid Lowe’s card. Big mistake. We made a $1600 payment and then got declined. Oops, it takes several days for a payment to post. The manager got involved and agreed to order the vanity and said they would call Monday morning to redo the payment – the remaining items were to be picked up by our contractor Monday morning. You guessed right, no call Monday morning. I call and call and finally get a hold of customer service. The payment still has not posted.

Ordered KraftMaid cabinets from Lowe’s mid October 2017. They came in mid November 2017. Ordered cherry for the island and white for the wall cabinets. White cabinets were the wrong size. Had told design “expert” we wanted the exact same sizes that were there. The cherry cabinets came in brown, not red. My floors are Brazilian cherry so therefore, red. All cabinets had to go back. Meanwhile, my kitchen had already been gutted. Waited another month. Mid January. Multiple flaws in white cabinets. Edges of doors and drawers fronts not sanded and looked like primer paint only. Lowe’s has KraftMaid reorder door and drawer fronts.

I am building a new home. Bought appliances from Lowe's. During installation, my builder discovered that the gas range was defective- the oven door will not open. Called the Lowe’s service line, was placed on hold for over one hour, to be told that Lowe’s would not do anything for me, the manufacturer, Samsung would handle. I asked to speak to a supervisor, was denied. 20 minutes later, Samsung was on the line, and told me that they could not help me but gave me a number of an authorized service at my destination.

Store #2371 in Cypress, TX. I usually enjoy shopping at this store but sadly this is not the first time the following has happened. I was looking at John Deere riding mowers inside the store with intent to buy. There were no salespeople nearby so I continued to examine the models thinking they will ask to help when they see me. Four different employees walked by without ever saying a word. I even sat in a lawn chair, right in front of several models on display, for over 20 minutes looking at information on the mowers of interest and still not one person inquired how they could help. It was not until I walked near the area where two salespeople were stocking mower parts that I was asked if I needed help.

Fridge was delivered to the house and they ripped up my floor in a couple spots. Made a claim on it, manager of the store in Spartanburg SC Simone try calling 1 time, but when I try calling back can never get ahold of her. This been about 3 months now. When this problem get solved I will never shop at Lowe's again.

This place has really gone downhill. The store is nice but the customer service is lacking, bordering on rude. The managers are helpful but the front line staff obviously don't want to be there and they take their displeasure out on the customers. Last week, it was a man working in lighting who refused to help me when I was trying to find a lighting fixture. He pointed to a shelf and said, "it's somewhere in there." I asked him if he would help me and he just looked at me. Two days ago, I arrived at the store to pick up baseboard that was listed on the website as in stock. I arrived to find the baseboard still wrapped up on a pallet and store personnel were unable to unwrap it before the store closed. Forced to wait until the next day to pick it up.

We paid Lowe's $12,000 to install flooring throughout our house. Nine months later, we found out it was improperly installed and has failed. Lowe's sent out two individuals to look at the floor and we were told it needed to be replaced. Six months after our initial contact about the floor, they have still not fixed the floor. They took our money and do not care if the work was not done properly.

Don't ever buy anything from these stores. The employees just don't care. Bought a screen door (Pella) and a interior door. Took over 5 months to get them installed by them. Pella door had many dark lines in the glass. No help from the store employees who could give a rat ass. Just don't make the mistake I made.

Do not ever buy or have a dryer installed by Lowe's. They installed my dryer incorrectly so that the dryer vent no longer vents through the roof as it used to and I now have a fire hazard with an open gap in attic vent and lint discharging into my attic and they refused to fix it.

Bought a fridge for our business (had to run after the customer service guy to sell and arrange delivery of fridge). They were supposed to deliver Sunday but driver called and was really rude saying he was delayed with another delivery and promised to deliver the next day. I call Monday and they have no clue about where the fridge is and they sent a survey about how happy I was with delivery!! Really?? I was told by the delivery company that the driver was not following policy and advised me to contact Lowe’s manager to reimburse our company for the money spent for the reservation of the freight elevator and the overtime for our employee waiting for the delivery guy.

I ordered a refrigerator to be delivered three weeks from purchase - that was the soonest I could get delivery. The delivery department called me on the Friday before delivery-it was to be delivered on that Sunday. They called the Friday before to check and make sure delivery on Sunday was still a go, and I told them, "Yes, see you on Sunday." We waited the ENTIRE DAY- no delivery. I’m going to get my money back from this Bluffton, SC Lowe’s and go to Home Depot for my refrigerator purchase and see if they can do better. It’s worth noting that the number that they called me on (my cell number) - on Friday to clear delivery was never called on Sunday- I never received a call or anything- no- "Hey we can’t make it"- NOTHING. They obviously had the right number to call because they called it on Friday.

I have a credit card with Lowe's, in the 3 years I have never been late on a payment. I'm in a process of buying a house, my lender told me to pay all my credit cards down to 20% of my limits, which I did last month. My limit with Lowe's was $1000.00 and I made a payment last month, bringing my balance down to 20% of my limit, thinking it will help me with my process, today I received a statement from Lowe's and they LOWERED my limit to $220.00, you guys just should've closed the account. It's pretty sad and disappointing, I'm not asking for an increase or my credit back. There are plenty of retailed store like yours, as a matter of fact I work for one. You guys just lost a customer??? Will pass it on!!!

Ordered 2 glass sliding doors 11/13/17. Come Jan 2018 I was told some parts were damaged in shipment. So they wanted to wait until all parts are in. Had doors installed in Feb 2018. The installer was a smoker and left 4 butts on my grass. Never asked if it was ok to smoke on my property. As I have dogs and did not need my dogs to be eating the cig butts. He left without saying goodbye for that day nor did he tell me what was not finished. Also all of the parts were not there for the installer to put in my screen door. And caps were missing from the frame but not told about it. He came back when the track was sent to me (as I had to call the window co myself to be sure the track was ordered for the screen door). So the installer came back and installed the track put the screen in and did not fix the rubber part on the screen so bugs would not get in. as I had to tell him to do it.

Associate Kathy ** at the Customer service desk was condescending and rude. First I was told that I needed my receipt to get my deposit back then she double tracked on that and then she came around the desk and turned the machine over and told me. "You have two options Sweetheart, you can either forfeit your cleaning deposit or you can take the machine home and clean the roller and bring it back." Sweetheart? Really! I had explained that none of this was told to me at time of rental. When I looked at her - she was smiling. OMG. Furious! Never again!

We very seldom go to Lowe's because the nearest one is about 70 miles away. So on March 1st, 2018 we went into the Evansville store, while checking out there was 2 males upfront, the older of the 2 was yelling at the top of his lungs reprimanding the younger one. Granted, the young man may have done something that needed to be brought to his attention, however, no one needs to be yelled at and belittled in front of customers and other employees. This should have been done in private and with respect. I have never been so appalled at a human being, this post is not about my "feelings", or "rights" being trampled, it's about respect for your fellow coworker, respect for customers, respect in general.

I have spent over $10,000 on home improvement projects from Lowe's. It has always been my first pick among all other stores in the area. In November 2017, they offered me their special 5% off or 18 months free financing if we signed up for their card. We purchased a washer and dryer for $1300. They gave us $1,000 on the card. We opened the card and by January our balance was $200 on the card from the large payments we made on the account in effort to establish good credit. On January 24th, 2018, they decided to close my account as “closed by grantor” because things that were on our credit report... the same things that were on our report when we opened our account and we have had no missed payments on any of our credit lines (which we only have/had two several months before we even considered the Lowe's card).

Lowe’s online site had listed a ceiling fan at a clearance price - tried to pick up the fan at a local store but had my online pick up had been cancelled. Tried to reserve for pick up again at a different location and again my order was cancelled. After a two week investigation into the matter by Lowe’s customer service department, I requested to have my request go higher up the ladder as they were only offering a 10% discount (less than their Family Day sale). Still no resolution and would not admit to their error and honor the price they originally listed the fan at. Very poor customer service! Go to any other store and if they have a sale mislabeled that store honors that price and gives it to the customer at the sale price. Not Lowe’s...horrible customer service!

I bought a hot water heater from Lowe's. When it failed, the parts were covered by the warranty, but not the labor. Lowe's (at Eastern and Russell in Las Vegas) and especially Robin, stepped up and paid for the labor. When the water failed again less than 1 year later, Lowe's and Robin again stepped up - this time replacing the whole water heater AND installing it at no cost to me. (It is a different brand than the original one as Lowe's no longer carries the original brand.) Way to go Robin and Lowe's!!!

Purchased a laminate floor from Lowe's. It was installed incorrectly by their contractor. Spoke with many managers in the Bay Shore store, no help. E-mailed CEO Robert A. Niblock several times, no help. Put a dispute in on my CC. This has been going on for over 6 weeks. Contacting News channel 4 at this time and BBB. Do not purchase any product Lowe's sells that requires their contractor to do the installation.

I purchased 18 pieces of privacy fence on Friday afternoon I wanted to purchase the $ 42,97 up above the fence it had $ 42.97. But when I got to the register it was $ 46.97. NONE of the fence rung up $42.97. Well that was a rip off to start with. Then when we put up 1st piece it didn't fit right so we measured it and it was only 71/2 for the panels which I had to go back and buy more panels. SO Lowe's really screwed me out of money and I will be taking MY Business to Home Depot from now on. I won't be back at Lowes in Douglas, GA. Thanks for screwing me out of money.

JASON, with a toothpick hanging out of his mouth the whole time. Lowe's, Seaford DE 2/6 or 2/7/18. I went in to buy a Lowe's refrigerator. Gave Jason the model number. "My Store"- Seaford, showed a delivery date of 2/19/18. Jason said it would not be delivered until some time in March. I asked him to call and verify this since their website showed 2/19. He called -- someone -- and answered several yes/no questions, then hung up. He told me that refrigerator would be delivered in March.

I recently purchased a Whirlpool washing machine from Lowe’s. It has started to shake really bad on spin cycles, and it also goes haywire with continuing to do extra rinse cycles, to the point that I have to unplug it and plug it back up to reset. I have a 5 year warranty on it. So they send out a repair technician to fix the washer. He comes out and makes the assessment. He says that he has to replace the tension rods and the tub because the tub was cracked.

Purchased a microwave at Spring Hill TN Lowe's and received great service from the sales people. Was told it would ship from their distribution center and would arrive and be installed within 5 to 7 days. On day 7 I called to find out why I hadn't heard anything. Was first told the purchase was a special order. When I disputed that they retracted that argument. Then put me on hold for 25 minutes then said they were checking to see if the item had arrived at the local store. Then they disconnected. Worst customer service ever. Will cancel the order and purchase elsewhere.

I went to Lowe's to have them Carpet two rooms in my house. They said they would sent an installer over to measure my house. He came and said that he would sent a report to Lowe's who would contact me in 72 hours. They did not and when I tried to call their store no one answer. I contacted their Chat service who report back that someone would contact me in 72 additional hours. I asked what happened to the promised 72 hours and she couldn't answer me. This experience is beginning to become a nightmare just to get two rooms carpeted. Still waiting to see if they call tomorrow. Am looking for a carpet company also. Next step is Home Depot.

I purchased an upright freezer from Lowe's & when they delivered it, the guys bringing it in wanted to take my living room and kitchen door off & wanted to remove my cabinet doors in the kitchen. My husband asked them if they could just take the freezer door off and bring it in. They took it off and it came right in. People always wanting to do everything the hard way! I guess they were being paid by the hour. SMH.

In January 2018 on behalf of my entire street of homeowners I bought 2,200 bags of mulch for our yards. Lowe's gave me a 7% price increase to their initial quote on this, and OK I accepted it. The big problem Lowe's gave me is that they promised to “stagger” the pallets of mulch down the street so each homeowner could access them, but then delivered it all in front of one house!

Mysteries and escape rooms are so much fun; I love a good challenge, but finding the right people to fix my brand new dryer has been quite an unwanted adventure. So here is my story: I was so excited about my new washer and dryer. Being a school teacher is hard work with little pay and I had managed to save up to buy a new washer and dryer - no more trips to the laundromat where I had been physically assaulted. I had to wait to install the units while I finished drywalling my kitchen. So for two months I drooled looking at the unopened boxes. Finally the big day arrived and upon opening the dryer, there was a massive dent so bad that the tumble would not even spin. I called Lowe's and they kindly said they would replace. Awesome - whew no big deal.

A company the size of Lowe's has inexcusably awful delivery practices. People reschedule their lives to be available for delivery of appliances. If one of the delivery vehicles Lowes employs breaks down, there should be a mechanism to replace it immediately, obviating the need for the customer to disrupt their lives a second time. Lowe's should operate on the convenience of the customer, not the other way around. The promise to call between 6 and 9 PM the night before delivery to provide a window of time for delivery has NEVER happened. There are many other appliance stores. This experience has caused me to rethink where I will shop for major appliances.

I bought a set of kitchen appliance from Lowe's back in Nov 2017 with a delivery date of Dec 15, 2017. On Dec 14, 2017 they pushed the delivery date out to the last week of January. It is now Feb 14 2018 and I have NOT received my appliances. Since I had not heard from the store I decided to walk in and ask for status on my appliances. One manager said sorry but, but. I asked to speak to the store manager thinking the problem was going to get fixed. To my surprise the store manager pushed out the delivery date to mid March. I explained to store manager (Matthew) I could no longer go without a refrigerator that I have been waiting for over 4 months. The store manager said they would loan us a fridge in the meantime and it would get delivered the next day.

Major three bathroom renovation. Three week project started in July, 2017, not completed until the end of October, 2017. From day one damaged product delivered, wrong product delivered, missing parts. Four different project coordinators over the course of the renovation. Wrong paint used in all three bathrooms (flat not eggshell) and after the fact in contacting the designer at Lowe's Middletown, NY, (540) the response was to use a "magic eraser". The first three weeks the contractor was on premises, but had to leave as we waited for products. Two months later finally got the contractor back and it still took another month to complete. I would never recommend the renovation team. There were too many other issues to put all in here including filing complaints with the store about all of the above. Buyer beware.

May of 2016 Went to Lowe’s to talk about remodeling kitchen, the Lowe’s salesman kept putting off the date to start, because he was going to school for being a Home Advisor, I would be his 1st Customer. In Oct. paid 75.00. They require for down payment, he had said off his head he thought it would cost about 16,000. In Dec went in to pay for installation to begin Jan. 1st completed Jan 3rd. They started the end of Jan. I had purchased appliances from USAA. They were delivered the 26th of 2016. As of today Feb 12th the job is not completed after contacting Lowe’s Corporate Center, They had 4 different managers come out and take pictures and said they would get right on it. I now have 5 big boxes in my living room and one outside the door, too big to haul inside. Was promised yet again the week of the 5th they would have it completed which is 2018. They have not showed up.

July 2017 I purchased a washer/dryer from Lowe's Home Improvement Hendersonville NC. Delays with house construction made deliver in January 2018. I was excited to get the last of the appliances delivered. Dryer came with a long scratch on the side and upon mentioning it to the delivery crew, bam instant 10% off my bill. Wasn't expecting that, I just wanted it noted on the form I was signing. Next few days I was 3 loads of clothes. Each time the dispenser cups were full to the top after each load. Maytag tech came out and first thing he ask me "where's the cover for the dispenser drawer?" There wasn't one with the washer when delivered.

I was shopping for Galvalume metal roofing panels, and sticker shock hit me at Lowe's, $41 dollars a 3 by 12 panel... Holy cow. Highway robbery. So I spoke to three separate employees, one a manager. No one knew the price match policy. Plus I was told they could not match AAC metal price due to SKU number, rubbish. Lowe's charges double the going rate and price for metal. Do not be a suckers and buy your metal at Lowe's. Call Bob at AllAluminum, fair and honest price. I boycott Lowe's.

My husband and I went to purchase carpet for a 18' x 12' room. Because of the military discount we went to Lowe's. Initially no one was available to speak with us. This was on a Friday. We looked around and found a STAINMASTER carpet we liked and wanted to purchase. We rang the button and soon someone showed up. We explained that we have an empty room and wanted to have it carpeted as soon as possible. We asked what the scheduling was like and would it be possible to get this done in approximately 1 week. The man explained that this was an excellent time to so this as they were not busy yet (until tax returns).

Lowe's operates with the SOUTHERN ATTITUDE. The take the approach. No one accepts responsibility. They think saying "I'm sorry" makes things OK. I have probably spent over $50,000 over the last 10 yrs. I will NEVER purchase another item from the BUBBA operation.

I've had the worst experience with Lowes and my carpet purchase. It's been 3.5 weeks since I began my quest to buy carpet. I waited for a room measurement, which I provided them with. I waited for the order to come in, took 9 days. Then I waited for the install call. Next, I waited for the date to come when they did the install. Once they came, a contractor was painting in a closet and the subcontractor that was supposed to install the carpet left without saying a word. Called me later in the afternoon to reschedule what I thought was already installed and guess what they said. Another week.

I place the order and paid in full in late Sept 2017. The company actually doing the work is fine, they are competent and keep me updated. However, they have to wait on Lowe's Professional Services for the cabinets. Kitchen was demo'd right before Thanksgiving. Cabinets arrived and were inspected; the "project manager" didn't know how to read dates on PDF files and used the earliest estimated measurements, not the latest correct measurements. 3 weeks for new cabinets. Then the cabinet company made one of the new cabinets incorrectly; the corner wasn't 90 degrees and I'd have lost 2-3 inches in my tiny kitchen to shims. Nope. Now they seem to have lost the reordered corner cabinet. AND OF COURSE, once the cabinets are installed, I have to WAIT 3 more weeks for the countertop. DO NOT BUY CABINETS FROM LOWE'S.

I wish I could do no stars for Lowes. In 2012 I wanted to get laminate flooring installed in my 2 story house. I was getting the lower level done first. They had laminate for 79 cents a square foot. I was suspicious so I asked if it was bad and why it was so cheap. I was told it was bought in bulk and was excellent laminate. I asked the guy if he was sure because my budget was tight and I said this can't go wrong once my carpet was ripped out or I would not be able to afford anything else. He convinced me so I bought it and scheduled an install. Well AFTER my carpet was ripped up the installers told me that the laminate was so bad they wouldn't install it. It was cheap, terrible laminate. I was sooooo pissed so I called Lowes and after much fighting with them they priced matched me with the cheapest Pergo they had.

Purchased a special order 5x10 trailer. Within 3 months both tires on the trailer went bad. The tread fell off of one tire, the other 1 split in half. Stay away from Lowe's Carry-On Trailers, very dangerous.

I would give no stars for this if it were possible. We waited until November to begin our kitchen renovation because everyone told us to wait for Black Friday sales during that month... "Best deals out there!" What a huge mistake. We ordered 4 appliances totaling $3800. The savings were substantial and we were happy with the projected delivery dates (ranging 2-4 week waits). Unfortunately, it has now been 13 weeks, and we only have the dishwasher. The delivery dates come and go, repeated calls are made, and all we get is excuses from managers saying the online ordering system leaves them in the dark with no communication to the store about where our orders are or when we will get them. The Lowe's Customer Care line is no help... After a lot of waiting on hold, they just end up calling the store managers, who have no answers. We are really disgusted.

I ordered 30 4 X 8 ft sheets of natural wood beadboard from Lowe's online. I paid for shipping. It arrived in the freezing rain and the delivery person said he was not allowed to take the wood into the house. We are talking about 400 lbs of wood in huge thin sheets. Impossible to manage with one person. My 77 year old husband nearly killed himself trying to get it inside before it was damaged. We had to hire someone on an emergency basis to bring it in. Lowe's was not interested in my complaints, refused to refund the shipping cost and said it was clearly my fault because I had not read the "shipping policy". No interest in how seniors are supposed to manage. Nowhere did it ever say, you had better be prepared to bring this in yourself. They bring in appliances, but not hundreds of pounds of wood.

This kitchen backsplash install took three months to complete due to VERY poor workmanship on the initial install. Every time a call was made to the third party they would either not return the calls or would schedule a two-week-out service to look at, fix, or finish an item. Lowe's would call the third party and sometimes the services would respond. On the initial install the electrical to the kitchen was out due to a tripped GF outlet that the installer had crossed wires inside the electric box. They left it that way. The tiles were jutting out in numerous areas, missing grout, and uneven in other areas. Numerous appointments were made to repair all the above. THREE months for what originally was a one day job! Lowe's did not reimburse me for a FULL box of tiles ($100) and were very distant in helping to move the project through completion. I would NEVER use Lowe's again for any install service. Stay clear!!

Do NOT use Lowe's for your home renovation! You will regret it! I know I do! I used Lowe's Installation Sales to complete a kitchen renovation. 6 months after the completion of the renovation the toe molding at the base of our cabinets started to peel and chip paint. Under our warranty the material was to be reordered and reinstalled. I contacted Lowe's to address the issue and was put in touch with Installation Sales through email, however I did not receive a response. I sent three emails over the course of a month before I received a response from the Lowe's team. A month after my original email the material was ordered, but would take another three weeks before it would be delivered.

I am on Lowe's email list and receive regular emails about sales. I have been looking at dishwashers through the emails I have received and they know I am looking at appliances and have been sending me advertising targeting me for an appliance. I ordered a dishwasher that they showed online for sale in which I used my Lowe's credit card. I was told what store the dishwasher was at and they would notify me to pick it up. They never contacted me so I called the store and they said they didn't have the dishwasher and never sold it.

I would give half a star if I could. First in the store I had to find someone to help us and another customer. Then after a week of not hearing from the installation people I called and was told that someone would be out to install on Wednesday 1 and 1/2 weeks after paid in full purchase. Got off of work early costing me 100 dollars and about 6 PM the installer called and was not happy that he had to deliver the dishwasher and was rude to me because of that. I didn't fill out the invoice for them. He said he would be there that night. No call no show #1. The next day I called the store and was told that my 100 dollars would be refunded. Then the next day I again had to leave my job (60 dollars gone this time).

Two years ago, I decided to remodel my small kitchen and went to Lowe's for help with design and installation. Mistake! After a month we finally had a plan in place and items ordered. The gutting went well. The installation took 3 months to complete (parts unordered, incorrect or, not available, warped, whatever). They refused to paint saying it wasn't ordered--It was on my contract--finally done at their cost. Many calls to the manager and designer produced roadblocks. Started in April. Finally finished in late June. Nope. Within a few months, the crown molding came away from the ceiling. More calls--materials arrived finally and 6 weeks later, the installation crew arrive, tore out the molding, replaced it. Guess what. As soon as the heat went back on, it has come away again. A half inch gap has appeared again.

Twice in recent months, I have experienced poor service with Lowe's. First, they cancelled an order of appliances, with no explanation, and no apologies. After wasting time on the phone with them and getting nowhere, I went back to the store that I ordered from. Still no explanation, but they were happy to reorder for me (wasting more of my time). Today, I order more appliances from them online, they too have been cancelled. The lady tells me this time, they don't have anymore and they will not receive anymore. Then don't sell it to me!! Don't advertise prices for items that you cannot fulfill! Again, no apology, just a rude lady telling me, that they didn't sell it to me since I have not received it yet! My whole house is being redone from Harvey, and Lowe's will not get one more dime from me! Too bad they have already gotten as much as they did!

Recently I purchased a bathroom sink drain kit from Lowe's, but when I tried to install it, it snapped. I went to the returns desk. I explained what happened and would like to exchange it for a better brand as the one I had was plastic, Chinese made stuff. I was told no, policy is I can't even exchange plumbing parts once they've been installed. I told them to throw it away then and I'll buy a good one someplace else and I left. I learned a valuable lesson to not buy cheap, plastic Chinese made junk if you're trying to do something important and especially at Lowe's as they won't even let you exchange it if it breaks on you.

I ordered a washing machine online and asked for it to be delivered. They never set up a delivery day or time for me or told me when it was going to be delivered. However, when I did call the customer service center (and they told me I would have to wait another four days) I asked to change my order to pick-up. The customer service rep changed my order, took off the haul away fee, and made sure that I knew which store to pick it up at. I'll never order from Lowe's online again. :(

We bought an entire kitchen of appliances two weeks ago with the promise of a delivery tomorrow. "We'll let you know if anything changes," promised the salesman. Today I called to find the delivery time only to learn most of our appliances were not here yet. Calls to the store appliance manager, the delivery manager, the store manager, and to corporate customer service revealed we might get everything in another two weeks. Pathetic! Caveat emptor.

Purchased STAINMASTER's "Petprotect" Secret Dream Carpet for our family room as the whole "pet protection" thing. Had it installed and within a week there was fraying of fibers. 2 weeks ago I was vacuuming and a 2 foot stretch of carpet came unraveled . I called Lowe's and was transferred 4 times and given the run around. My concern was transferred to installation. When they deemed it not an "installation" issue, it was transferred to the manufacturer (STAINMASTER) who rejected our claim. I am now stuck with an $1500.00 carpet that is only 5 months old and has a very noticeable defect in it. Nobody can tell me what to do about it. Lowe's certainly isn't standing behind their products (or their customers) only their vendors. Lucky STAINMASTER.

During the Thanksgiving time period Lowe's advertised a 4 or 5 day window where you could buy items and receive an 11% rebate. After receiving these items I sent in the paperwork with order #s, etc. on them. Recently I received a letter stating my submission could not be processed due to missing info. I contacted the rebate center and informed they did in fact have the items as they were printed off the internet thru my account that showed the info. Yet I was sent around in a circle from the rebate center to customer and back to the rebate center with no results. I believe these rebate offers are a scam. I believe they put these offers out there to hook you into buying more product.

We have been loyal Lowe's customers for years. We had a large project refinishing our basement after huge amounts of water damage, so we ordered our supplies from Lowe's. We needed 2x4's, rock wool insulation and drywall. All told we had to cover over 1000 square feet so it was not a small amount of anything. We set up the delivery, take the days off of work, and they miss the window. Things happen, benefit of the doubt. After repeated calls to delivery customer service they promise my order will arrive that day. Two hours later I am called by the manager of the Culpeper VA Lowe's and told, "No, a customer's order is taking the whole truck and we can't get to you". So I'm angry. It'll be there first thing tomorrow.

November 28, 2017. STORE 2879 RIO RANCH NM. It is now January 20, 2018. I've made two payments now on a washer and dryer set I have not received, with a bunch of lies as to why not, including, "It is in the store and will be delivered tomorrow." "It is in our warehouse in Wyoming and will be delivered Wednesday." "The truck cancelled." "One of the components is in another state." I paid extra to rush a complete remodel of the laundry room because I was told the set would be delivered within three days from purchase. I have received 6 phone calls stating delivery dates, moved furniture 6 times anticipating delivery, no one showed up or called to say they were not coming after all.

We purchased 2 door with ice maker in door 2015. Lowe's Dyersburg TN replaced it 3 times. We have to defrost it every 3 Wk. We have given up on ever getting it to work properly. So check feedback before making a purchase.

I have been Lowe’s customers for years with their credit card. I have purchased a shed/green house from Lowe’s around 8/3/2017 to store my plants, the company who suppose to build it for me I think called Heartland, they called and told me they’ll be there in two weeks and made an appointment, never showed up, make the long story short, it happened many times until I called Lowe’s and talk to the manager, he told me hang in there I’ll give you $500 discount and will noted on your account. So I waited and called multiple times to the warehouse, they told me they are short of people, they’ll call me.

I Wanted to thank ** for all his help. (1280 Caroline St NE store) I came in last night around 8:15 rushing before the store closed looking for a new dryer connection. I randomly asked ** to assist me with all my questions and he stopped what he was doing to not only help me find the right cord, but he showed and explained how I could remove the old one and connect the new one! I really appreciate his help and taking the time to walk me through each step! I was able to go home and Remove/hook up new cord and now my dryer is working! Highlight of my night! Thanks **! Store #1875.

Had the unfortunate experience of purchasing one of the worst clothes dryers on the market (Samsung) but purchased the extended warranty for peace of mind... At least I thought. Had to use my extended warranty 3 times now and the last experience has won the award for worst customer experience in the history of the U.S. Called Lowe's back in mid-November to have service come out for the broken pully/wheel on the dryer and they set up appointments with one of their two recommended service centers in my area. The one service center Night Owl had the absolute worst reviews available and told me they would be out in a month! Went ahead and contacted another local service center who came out the next day and repaired the appliance. Lowe's said I could send out a request for reimbursement for the service. Did that on 11/30/17 and they said I should get the check in about 21 business days.

Bought a Samsung fridge from Lowe's on Craig Road in Las Vegas. The ice maker went out after 6 mos. Called Lowe's, they sent someone out to repair it. He could not and reported it to Lowe's service that he could not complete the task. Lowe's then contacted Samsung, which Samsung sent people out who also could not fix it. The last guy from Samsung just left and also could not fix it. I called Lowe's and after waiting for awhile I get passed through to the warranty Department. The first rep was no help, so she gets the supervisor who repeated that my damn 5yr EPP wouldn't be good until the Manufacture Warranty ends (1yr). He said that they would continue servicing the refrigerator (that obviously has a bad ice maker). After the 1yr they would assess what is wrong and see if the refrigerator is eligible for replacement. All I want is a refrigerator that has a working ice maker, so Replace it LOWE'S.

Granite Countertops - They were scheduled to show up 10-12 and finally showed up at 3:30 pm. After installation was finished had us come to look and approve installation. Four of the five pieces of granite were damaged. From cracked to holes. They are now having to come and tear it out and redo it all. That means I had to drive back out to pick out the slabs a second time. 1:30-hour drive there and 1:30 back, a second time. We are having to do everything a second time. Take our dishes, clean up after them, three more days of installation. No compensation for anything! I would never use Lowe's again for this type of job!

I ordered an unfinished stool online from LOWE'S. It came in and I went to pick it up at the location close to work. I went in and 25 minutes later, they could not find my order. A rude manager came out and I told him that since he could not find my order and I had to get back to work that I would cancel my order and go to HOME DEPOT and order. I am a long time customer of LOWE'S, and would not go back to that location and would start going to HOME DEPOT and only would go back to other LOWE'S if I could not find it anywhere else. Very terrible customer service, especially the management.

I ordered a microwave online. The funds were taken out of my account. The order was marked as delivered but it was never even shipped. It took three calls to find out that it was canceled by the manufacturer. Lowe's was too incompetent to process that cancelation and a) provide notification and b) refund the order. After several calls customer support was able to determine what went on and cancel the order. My confidence in them actually providing a refund is low(es).

On October 3, 2017, my husband and I signed a contract with Lowe's in Goose Creek SC to remove and replace the siding on our house. We had to wait for materials so they set our start date on November 6th. Then Lowes kept pushing our date back to December 26th. The contractors started on December 30th and worked half a day. The contractors told us that we didn’t have enough materials. Well apparently the salesman never ordered the extra parts. In fact after the salesman took our money, $21,000, we never heard from him again. Now the side and front of our house has the siding off because they can’t work on it till the parts come in and that will take at least 14 days. It is cold and our heating bills have gone up because of lack of siding. Does Lowe's care? Not at all. Don’t ever let Lowe's work on your house, it is a headache that nobody needs.

We had carpet installed back in August 2017, The Carpet installers damaged all the fresh paint, took out chunks of wood in my door frames, baseboards, scrapes throughout the entire installation area all over the baseboards. Carpet is coming up and there is a very visual seam in the carpet. The installer also ordered about $600.00 extra worth of carpet. This is causing us a great deal of stress as Lowe's is refusing to return any call to us. The person in charge of our Complaint name is Kenny, I have called several times asking for him to call me and I have also requested that his boss call me, No one has called us back at all. We have stalled the sale process on our home because of the damage that needs to be repaired and the carpet needs to be fixed. We will never do business again there. Made a complaint to BBB, Attorney General, Hired an Attorney and called the local news.

Only gave one star because the customer service lady at least attempted to assist me. For Christmas I ordered some saw horses to set up my garage workshop. I received note they were in store to come pick them up at the Osceola Parkway Store, Kissimmee, FL (Osceola Pkwy and John Young Pkwy). After arriving in the store the lady at customer service was waiting on another dissatisfied customer for some reason. After about 15 minutes another lady came out to assist. She took my info and for some reason could not find what I had ordered. She asked more and more info from me only to say the order was not in the computer. My cell showed the item was ordered/in and she looked and looked and looked for about 20 minutes and still did not locate item. They both looked stressed and disorganized when I arrived and I didn't get any better. Not a smile between them.

If you are thinking of using Lowe's install services with Lowe's Kalispell MT or any Lowe's location I would highly suggest reading the reviews all across the internet. You will see page after page of negative feedback and all I can say is that I wish I would have read the reviews and decided to not use Lowe's install services (Windows and Doors). I'm not going to go into details as it would have to be a 20 page report but I will say this... If you use Lowe's install services especially at the Lowe's Kalispell MT location and the job is incomplete or wrong good luck because there is nothing you will be able to do about it.

We bought a washing machine, which had problems apparently because it was not installed properly by Lowe's. When we requested a house call to see if the machine was level, we were told it would cost too much to send a technician out. As we had bought a three-year extended warranty, I called the 800 number and was put on hold for over 15 minutes. Still no response.

We needed to make almost long waiting 20 phone calls just to get the washer/dryer for our rental property and it was not acceptable. 12/7/17 long waiting calls to confirm 12/9/17 delivery. 12/9/17 refused to install because of claimed plumbing problems. 12/12/17 Our plumber fixed everything. 12/13/17 Many phone calls to confirm delivery on 12/16/17 by the way 11:30 am-1:20pm. 12/16/17 never showed up and didn't call. Caused us many lengthy calls to confirm 12/17/17after 1pm. 12/17/17 came before 12:30pm and left even pleading them to wait for another 15 min. 12/29/17 Agent asked what our problem is. Many lengthy calls to confirm delivery 1/2/18 1/2/18 Installed washer/dryer but refused to haul away old washer/dryer even we paid. Please call my wife Alia at ** or we may dispute the charge.

We went to Lowe's store (East Brunswick, NJ) order washer. The washer supposed to be delivered on 1/4/17, due to storm we had here, they came on 1/5/17 which we have no problems with it. When they showed up, they have dryer in their truck not the washer we ordered. We are supposed to go out of town the following day, asked them to come back the same day. They said NO... (They do have the washer in stock at the local store, just 20 minutes away).

Where to begin. Previously had one window replaced by a Lowe’s contractor and service was fine, but product was outstanding... Although more pricey than an contractors quote, I felt the backing of a national company was worth it. Nine months later I got a quote for a large “bank” of kitchen windows and an exterior aluminum door. Again reasonable, but I needed to wait to save up the money. Three month later, ready to go, there was no sale, but the quoted price was the same. Sales told me not to wait, but that figure out a way to give me a better quote... How could I refuse. They sent a contractor, very pleasant and seemed very professional. He ordered the necessary resources and we made an appointment.

I purchased 1/2 ton of Premium Pellets online at Lowe's for local pickup. Within 30 minutes I received an email that my order was ready for pickup. I left work early and drove 1 hour to pickup the order. When I arrived to Lowe's (North Warwick, RI) I waited approx 45-minutes for the pellets to be found and carted to the front of the store. Whoever picked the order picked the WRONG pellets and tried to pawn off cheap junk pellets on me. I stated I ordered the more expensive pellets.

Ordered tile and doors from Lowe's, total spend was well over $7,000 not including delivery. Lowe's committed to delivery dates once the product was sourced and/or delivered to my local store. All reasonable. Since Lowe's does not operate actual warehouses to ship orders to customers, instead they source directly from their stores. This is actually the problem however, since the delivery manager at every store can cancel the order for any reason and then they do not contact the customer for days/weeks.

In my whole experience with Lowe's carpet installation, they don't know how to call. I had to go to the store several times just to get the assessment done. After that, it took the installation company more than two weeks to call to install. After a snafu they said they would expedite the situation, but did not, still took another week to come out. Then never called to confirm the installation company was coming. Went 3 times in one week to finally get an answer that they were coming the day of. Horrible service. They also sent the worst crew to install the carpets.

On 11/20/17 Lowe's was called about a Frigidaire refrigerator not working, it was purchased 3/23/17. As of 12/28/17 the refrigerator is still not working. Lowe's is attempting to point to Frigidaire as being responsible for the repair, Frigidaire has called 4 different service companies to fix it, some admit to not being qualified and others simply come out and state they need a part then they don't ever come back out to fix the refrigerator. Service people have said that it needs a compressor, a condenser, a drier, and freon.

I went to the Downingtown Lowe' today to return 3 boxes of Christmas lights that were purchased 3 weeks ago. They would not take them back stating that all returns had to be completed by December 26. This was not told to my husband nor did he see any signs that they claimed were posted (they were not posted today either). I did a return at Home Depot and Michaels today without any problems. Since Home Depot is across the street from Lowe's I will be doing all my shopping there in the future since Lowe's has become so customer unfriendly.

The employee that works in the garden department at Lowe's, Libby is an excellent and knowledgeable person to deal with. She knows what she is doing and she was able to help us find what we needed for my daughter's school project.

Ordered an extension ladder from Black Friday ad and had it set for store pickup in Bloomington IN for a gift. I called the store to confirm the order was ready for pickup. They said yes it was available. My daughter didn’t pick it up for various reasons. We called the store the day after Christmas to confirm we still wanted the purchase and planned to pick it up. They now had no record of any purchase. After talking to several people, both local and national including managers, I was finally told that unfortunately some orders got dropped by system. The Bloomington manager refused to honor my purchase price. Home Depot just sold a ladder and got my future business.

Lowe's making money off false advertising of their 5% discount. Most customers don't take the time to calculate - and a penny is not much to each of us, but to Lowe's it means thousands of dollars. Lowe's rounds down the discount for each purchase, giving them thousands of dollars in their pockets, falsely earned.

Ordered a common mid-range refrigerator from Lowe’s. Was told it would take 7-10 days, but could take up to 2 weeks. At two weeks, I was contacted for delivery. Then contacted again and told the refrigerator was not in, still on order. After numerous calls, was told that the refrigerator was on a truck, they did not know when it would be unloaded and available, could be as long as an additional two weeks. Since I needed a refrigerator, I cancelled and got the same refrigerator from a competitor with a few days turn around and very good communication regarding the order and delivery. I will not consider Lowe’s again for a major appliance purchase. The upside (and why I gave a 2 instead of a 1 star rating) is that the people I dealt with were nice, professional, and tried to help. Too bad Lowe’s distribution system couldn’t back those people up.

About year ago I was in Augusta on Highway 25, looking to buy a washer and dryer, talked with several clerks and they would not answer my questions and was rude. I changed clerks and he told me they did not stock items, also told me that they would not wait on me. Went set downturn back to me when I went around to face them, they would turn again. Young kid in very loud voice told me to leave. I left and call friend we both own our own co. He told me that I was on the wrong side of town. I left and went to Bobby Jones store, and ask same questions got answer, also had it stock and looked up answers to my questions. I bought washer and dryer. I keep using this store.

I had a new roof installed May 27, 2016. The roofers had to come back 8 times for leaks. They did come right back each time, but water had come in mainly through a storage area and ran down the walls. The area below this has built in bookcases. There is now a crack running down the wall & the bookcase is coming away from the wall. I have sent pictures and have had many conversations with at least 2 people from corporate. After many promises to come and look at the damage, they seem to have forgotten about it. Extremely frustrating! Damages from their mistakes don't seem to matter to them.

Sold us a new fridge, and a week later not working and they don't want to do anything but keep my $600+ that we paid for it. And every time you call to get it fixed they just end up hanging up on you.

We spent a lot of money ordering standard cabinets, Diamond, and the wrong sizes came and our replacement cabinets would be an additional month before arriving. This was their expedited request mind you. No urgency whatsoever to resolve. My kitchen should have been completed no later than week prior to Christmas. But now I'm told expect replacement cabinets between 3 - 11 Jan because of the holidays they are off. My counter install still needs done as well as plumbing. They have ruined a whole holiday as well as experience of remodeling a kitchen. No concern for customer nor offering discount for the additional time or stress they caused. I will never recommend ordering standard cabinets to anyone through Lowe's.

Imagine fetching water from your powder room in bottle to fill up your Keurig Coffee machine to brew coffee. Imagine further, living in a home with an entire family without kitchen sinks, leaking water from valves and unable to use your dishwasher for 48 hours. This is my current situation this holiday. Two weeks before Thanksgiving my wife and myself decided to embark on the final stage of our kitchen makeover project that we had started during the summer – installation of a new countertop and sink. We had acquired refrigerator, a range and microwave earlier during summer from Lowe’s on Snellville (Store #1603). Our experience with Lowe's was very unpleasant during the delivery. It was characterized by extremes delays in product delivery that were several weeks later than the date we were told.

We started with our remodeling in September. When it came time to order our countertops at the middle of September it took 2 weeks to get in touch with the person to get the cabinets ordered. The company came and measured and I was informed it would be 6-8 weeks to get them in. I didn't get to have Thanksgiving at my home. The cabinets arrived at Lowe's and they broke the corner off of the longest piece. It was another 2 weeks before we were notified that they were in and ready to be installed.

I purchased a new refrigerator at Lowe's in Sugarland, TX on 12/16/2017. I was promised a 12/17/2017 delivery date. They didn't show. Nor did they call to inform me of any issues. When I did call I was informed that there was a payment issue. I called my bank several times and I had them remove any fraud alerts they had issue. Even after that Lowe's would not deliver. The issue was with their system. I tried multiple times to resolve with no resolution. I finally cancelled the order since they could not deliver the refrigerator when I needed it the most.

Our 3-year old Samsung French Door Refrigerator purchased at Lowe's failed in September 2017. The fan that circulates cool air (cover evaporator) could not operate due to a buildup of ice that covered the entire back panel of the refrigerator. A & E Factory Service, a worthless service, came twice to defrost it and order a replacement part. That part was ordered on 10/9/17 and we were given an installation date 2 weeks later pending the receipt of the part at our home. Today is 12/20/17 and the part is yet to arrive. A & E scheduled us for installation every 2 weeks always assuring us that the part was shipping. Several phone calls by us to Lowe's Extended Warranty Service people always resulted in mixed messages. An "expedited" request for the part was required and we had to wait 2 business days for a response after which, if the part was not available, then perhaps they would talk about replacing the appliance.

I have been to different lower across the country and its known that most employees stand around talking to other employees. This is usually fine as they just get in the way but today at the Lowe's in Glasgow Ky. They set a new low as it were every single employee was doing absolutely nothing but talking about not one thing related to their job. I was made to feel by each and every one of them that I was inconveniencing them and interrupting them. I spent 350 this trip and no telling how much over time but they had an item that was priced incorrectly and when they finally sent this smart ass kid to check he stopped to have 4 yes 4 conversations with his friends. Not customers. His friends.

I ordered a area rug from Lowe's Online on November 19, 2017. I was told it would be delivered on 11-21-17, just in time for Thanksgiving. It has still never arrived and now is 12-19-17. I tried to check online but it says it was delivered. I went to a store to get help and all they could do was refer me to phone to call for help with online orders. I spent 45 minutes on the phone with Lowe's customer support only to be told they could not contact the company the rug was ordered from and that they, Lowe's, are not responsible.

I bought a new (but dented) fridge... Came to find out (after much research), it was made in 2012, not just dented. Thank heavens I bought the extra warranty with it because I have had trouble with it since I got it. Lowe's drops all interest in it after the sale. I waited ten years to get a new fridge and now I feel stuck! Help!