Lowe's Home Improvement Reviews

The truck drivers unloading refused to use their forklift to drop the pallets along the street, were obnoxious about my request and said the store told them to deliver to only one house! Not only did this cause a logjam on the street, but we had to hire four yard workers for three days at a cost of $1,500 to help wheelbarrow the mulch off the pallets and to the houses! My calls to the store [nobody answers their phones] did nothing and complaining to their corporate did nothing either. My experience with Lowe's is that their internal communications is terrible, they do not follow through on promises and don't care about resolving problems!

Everything was going great until two months later - the dryer gave me an f10 error message. I called Whirlpool, since the 1 year warranty is with them, and proceeded to jump hoops. The gent kindly asked for a serial number. I gladly looked where he said they would be...nothing. He sent a guy out and even the repairman could not find the numbers. He said call Lowe's, so I did. I decided that calling may not be the best, so I walked in directly and spoke to the nice service desk lady. At this point all is going well. She calls her manager - he says, "No problem, we will just pick it up and deliver a new one"; she says, "Someone will call you about scheduling a pick up and delivery". I go home...relief.

After 4 days, I received no call. I call Lowe's and ask if I can make the appointment since no one called back to schedule a pick up. This time I was speaking to another manager, and she asked why I needed a pick up...this is where it all goes downhill. Her attitude was cold and mean. She accused me of taking the numbers off. I said, "Lady, I don't take tags off of my clothing half the time, why would I take the tag off of my dryer?" (Trying to joke.) After much back and forth I finally said, "Look I just want a dryer that works - I tried to go to Whirlpool direct, your management team agreed to pick it up." She said they would have an expert from Lowe's call me.

I spoke with the service expert; he was the best person I have talked to during the whole ordeal - kind and totally understood my scenario. I took pictures, he was baffled that there was no serial number. He told me to call Lowe's in Chapel Hill and have them print out a new set. So back to Lowe's I went and this time I took a male friend. He also explained the same scenario to management, except this time he walked back to the exact floor model and asked her to show him where the serial numbers are located. Guess what? She couldn't find them. It just so happened that a Whirlpool expert was at the store. She brought him over, he looked, and looked, and looked. Finally after all of us looked, the numbers were found; you had to pull out the water reservoir.

Awesome - I went home. There they were. Lowe's called a tech who called me. They set up a time - 2 weeks was the only appointment they had. OK - I can do another two weeks. Two weeks, and they came and said, "Yep you need a new motherboard, but we don't have one - we will." Have to order and reschedule. Another two weeks has passed and no one calls. I call and they say it's on backorder. All this time, I'm concerned about my measly 1 year warranty that is slowly passing by. I haven't even hardly used the product and they are just dragging their feet. No sorry - nothing. I have done more than most customers would. I have kept me cool but this is wrong and something should be done.

So trusting the store manager's words we went grocery shopping that day. Then the next day came and went and never heard from Mathew and here I am with groceries everywhere but no fridge. I called the store. Left message for Mathew because he was in a meeting, 2hrs went by so I called him again. To my surprise the fridge they were going to loan us was pushed out another day. But, to top it off Lowe's credit card is charging us late fees and interest on the appliances we don't even have. I have spent well over 10,000 in merchandise and after this I will NEVER buy at Lowe's.

I paid 33,000 for this job plus 4,000 for appliances. This Home advisor did not show a virtual design of the kitchen, just said it would be out of the world project. Instead of getting more cabinet space, got less. Told him I wanted a Marble Floor, because I loved shininess, didn't get it. Countertop did not like. He had said he was going to try to get a kitchen designed like mine to showcase. And wanted to show it on Pinterest. The ceiling they took the popcorn off is awful, I ask him what he thought and he said my little girls could do better than this. But did not do anything about it. All that took pictures said it was badly done. I am in ill health and disgusted. Someone would take advantage the way this salesman did. I told him when they first started they were putting cabinets over holes in the wall that was to be plyboard first, soon to be 2 yrs of telephone, Lowe’s coming over but nothing done. This is a small kitchen!

Then I told him how filthy the dispenser cups were when I received the washer. He did some checking with serial numbers, etc and found both the washer and dryer were used! Bought NEW appliances, Lowe's delivered USED. Lowe's was quick to pick them back up and very apologetic, at the time. Bought new on sale in July. Lowe's claimed these units never sold NEW for the price we paid. After much discussion with Clint, Store Manager, he gave me an allowance of $799 each to select and buy new ones.

Either knowingly or unfortunately there were no appliances in that price range other than what I had originally purchased. And so I agreed to take replacements for exactly what I purchased in July 2017. Basically, I was getting what I was supposed to get but after waiting for first delivery, pickup on used appliances, in store frustration with Clint for 2.5 hours, promises of a Saturday delivery only to again wait and get a call from Lowe's Saturday AM that they couldn't deliver that day. Now I'm again with managers trying to figure out what the problem is and promised the appliances would be acquired from another Lowe's and delivered Monday. Monday arrived and delivery truck here.

I went out to inspect that everything was NEW in manufacture boxes, etc. Well, wouldn't you know it Lowe's was delivering me the wrong appliances from another manufacturer even. I was told that Whirlpool bought out Maytag and that model is no longer available. Opened my computer and pulled up Maytag and Whirlpool websites. Well well, there are a number of places you can still buy my appliances, including Home Depot and Best Buy. So I refuse the delivery since like most people I want what I purchased, not another appliance, or different color, or another manufacturer.

So, now the NonStock washer Dyer I purchased July 2017 are called NonStock and have to be special ordered. To be delivered sometime in the future. In the meantime aside from all my frustration and wasted time for deliveries, removal, Maytag Tech, and someday re-delivery, I'm without a washer and dryer that has been paid for since July 2017. All this to just get what I paid for to start with. I hear this is common practice for Lowe's.

Updated on 02/18/2018: FEBRUARY 16, 2017. While running errands in Lowe's in Hendersonville NC today I decided to swing by the Appliance section. In January 2018 Clint **, store manager Lowe's Arden, NC gave me an allowance of $799 to select new washer/dryer because Lowe's delivered USED appliances pretending they were new but Maytag Service Tech confirmed they were used. In January Clint ** claimed he was too busy to meet me at our agreed upon time in the appliance dept. or at any time within the 2.5 hours I was there saying to get this matter settled. Instead the sales clerk had to make several calls, in store to him. When I'd stand my ground of the issue Clint **, store manager became gruff and short saying he was doing me a favor. Clint **, manager, made a $799 allowance each to replace both washer and dryer. There were no other replacements within $799.at that time.

Begrudgingly and without any compensation I had no choice but to have Lowe's, reorder my original models purchased with the understanding they'd be delivered within a week. That was 5 weeks ago. At that point I was DONE WITH LOWE'S and wanted an equitable settlement to complete our business so I'd never have to deal with Clint ** or Lowe's again, I could have waited for another sale and then taken him up on the allowance but I required a washer dryer right then so I had to settle for my prior choice.

Today, February 16, 2018, in the Lowe's, Hendersonville, NC store I found the exact washer dryer I was insisting Clint **, store manager Lowe's Arden, NC accept as replacements for my original purchase back in January 2017, to compensate and make me whole after the serious issues Lowe's caused. When I found the upgraded washer dryer today in the Hendersonville store for the price of $749 each, that was well below the agreed allowance Clint made in January. I called Clint right away but again he was obnoxious, rude, authoritative and absolutely refused to honor his original agreement. He said he was doing me a favor as it was, REALLY? what favor? I was asking is for him to honor the agreement made in January. He has absolutely ZERO positive customer service skills and spoke gruff and condescending in all conversations with him.

I'm a senior and don't appreciate some young fellow trying to bully me into going away. Our phone call was lengthy, extremely frustrating, and totally unnecessary. All Clint ** had to do was honor his $799 allowance made in January and acquire the ones I wanted at $749. My position was that I have been seriously inconvenienced, had received ZERO compensation for Lowe's issues, and had tolerated Clint's attitude. These washer dryers at the Hendersonville, NC store are available for me to have NOW. The ones on order still had not been delivered and no date in sight. And in all fairness to me there should be no question and Lowe's needs to acquire the $749 washer dryer at Hendersonville, NC Store. I will not be further penalized or belittled by Clint **. He and Lowe's need to step up and do the right thing. I will accept nothing less than receiving the $749 washer dryer from Hendersonville, NC or warehouse.

PS, since I didn't back down and take Clint's no for an answer he threatened to just refund my money. That would have been ok except I bought our washer dryer on sale back in July. A refund now would put me at a severe financial disadvantage in acquiring replacements, not to mention zero compensation for all this craziness Clint has caused. Lowe's is not being reasonable in the least. All this frustration would have stopped then. But, CLINT with his attitude refuses to offer good customer service and in fact it appears he derives personal satisfaction by yielding an authoritative attitude, I'll tell you what you can or can't have, I hold that power not you. In fact, I see this as a pattern, not just through our conversations, but through comments regarding him from a number of staff.

February 16, in lengthy conversation with Clint all I kept saying and insisting was that he honor his $799 allowance and acquire the now upgraded models for $749, well below his allowance. Had I waited back in January this would have been the outcome, as 5 weeks later. This would have stopped all the problems and brought closure to a very upsetting and frustrating issue. But, Clint refuses to honor his original $799 allowance. During our conversations he was consistently rude and spoke over me numerous times when it was something he didn't agree with. Clint has pushed me over the top and now in addition to writing reviews, all this correspondence and further detail will be submitted directly to Lowe's Corporation. So, Mr. Clint **, I hope corporate hears this loud and clear.

I showed him my dimensions of the rectangular room and he said that regardless, they required someone to measure the room. Of course this cost additional money and time. In addition they charged me because my baseboards might be old since the house was built in 1975. I explained that the house had been remodeled in 2011 including baseboards and carpeting. He said he was still required to charge me $2.00. The guy that came out and measured my room had the exact same measurements that I had 18' x 12'. He told me that a Project Manager would be assigned and I should call or stop by after 48 hours and by then we should receive our proposal. This was on a Monday.

We called Thursday morning to ensure someone would be there to help us before going to the store. They assured us someone would be there to help after 11:00am. When we got there and pushed the button to get help, the associate showed up and proceeded to try and help. He found paperwork with our names on them. The proposals were blank except for our names and the 2 different room sizes they were suggesting. One proposal showed 35' x 12' and the other one showed 18' x 15'. Other than that the pages were blank. And unfortunately our project manager that they had assigned was off that day. Almost an entire week had already gone by and I still didn't have a cost or a time frame (since the carpet had to ship from Georgia). This was the second time I tried to buy this 18' x 12' carpet and was turned away.

At this point I realized that additional hidden costs were going to start adding up quickly. The list so far: a measurement I already knew, a Project Manager that would input a few numbers (that would include his cost and any other items he felt necessary), then a delivery fee (probably expedited since it hadn't been ordered yet). Outrageous! I spoke to a Store Manager who listened, acknowledged that they had not tried to do what they had said, but made no attempt to keep my business. I left there knowing that I would never consider using them for a project.

The following day (Friday) we went to another flooring company. We selected the carpet, they allowed us to waive the measuring, and we paid for the carpet all at once. The man helping us called the carpet company located in Georgia and assured that it was in stock and could you put it on the next truck. Thursday we arranged installation and on Saturday the carpet was beautifully installed. One week and one day from purchase. Also we only paid for the purchase of an 18' x 12' carpet. The company also upgraded the padding to the top of line padding for free. Lowe's would have charged me more money for less service!

After going through the manager (Elroy) I was promised I would be called back in the morning. No calls, I called Lowe's again. Was told the person was too busy for 4 straight hours to return my phone call, and that the install was going to now be a day longer than what I was told the day before. I guess Lowe's doesn't care about losing 2k carpet orders. This took place at the Rim store in San Antonio and with the subcontractor Angell's flooring. Terrible customer service and I will not be returning to Lowe's. I will shop at Home Depot from this point forth and even wait longer for my carpet because I will not reward Lowe's a single penny of my money.

It appears our only choice is to reorder them from Home Depot, who have them ALL in stock and ready for delivery, but we will NOT get any of the Black Friday sale discounts! Our mistake of choosing Lowe's is costing us $627.29 more! We are disgusted with Lowe's terrible online ordering process and lack of customer service. If we had ordered from Home Depot during the sales, the savings would have been the same without this aggravation. We have been loyal Lowe's customers for years, but at this point, we will never shop there again. This has been just ridiculous.

7 weeks later, I rearranged my scheduled to ensure that I would be home to sign for the product. The material that was delivered to our home was incorrect. I waited 7 weeks for the wrong material! I called Lowe's Installation Sales to speak with a supervisor. I told him that the wrong material had been delivered and that I was not confident that the team member I was assigned was able to handle my request (a VERY simple one-2 pieces of 8ft toe molding). Instead of handling my concern (as I feel a supervisor should do) he passed me back to the employee that didn’t respond to my emails for a month and then had the wrong product ordered and delivered.

The product was reordered, but this time it was delivered to the store. I never received an email or phone call notifying me that the material had been delivered-I had to call and ask. I was told that the material had been delivered and we were ready to proceed with the installation. Then 5 days later I receive a call from Lowe's saying that the material was damaged and would have to be reordered for the third time! I began this conversation with Lowe's on 11/7 and on 1/24, 3 months later the product was finally delivered and installed. I had a conversation with a Lowe's Installation Sales team member and expressed how disappointed I was in my experience with Lowe's. I asked to be compensated for the 3 months of headaches. They gave me very little compensation on a Lowe's gift card that I had to go pick up from the store. I was told that this is what they deemed to be fair.

Please do NOT give them your business. You will be doing more work to get your renovation completed than they will, trust me! You will send many emails only for them to go unanswered, and you will call and speak to at least three different people before you get a competent one. Don’t bother asking to speak to a supervisor because they are not helpful! My experience with Lowe's has been unacceptable. Even worse, Lowe's does not seem to think that it is unreasonable for their customers to send countless emails, make numerous phone calls, wait 7 weeks for incorrect material and 9 weeks for damaged material to be delivered. If you use Lowe's for your home renovation expect to wait at least 12 weeks before any concern is resolved.

I asked them to replace the dishwasher with an equal model for the same price and they refused. I asked them why they advertising something they didn't sell. They offered to sell me one at retail with 10% off. I wanted them to honor what they had advertised. I consequently went online and ordered multiple dishwashers (same model) from other Lowe's stores that advertised they had them only to find out they didn't. I then started receiving emails advertising dishwashers for sale. They are dishonestly advertising products they don't have and in some instances never had that they don't honor. It was all a waste of my time. Even after they knew they didn't have them they didn't remove them off of the internet and continued to bait other customers all the time trying to sell me a full price dishwasher.

I was again told someone would be out before 8. At 9 PM I again called the store. This manager offered me a 100 gift certificate. No call no show # 2. On Friday, I was told that Saturday would be my delivery date. Saturday morning, I was told to be at home 11 until 2. No call no show # 3. Called the installation office and was told the installation had been delayed to Monday. Needless to say, I went to get my money back. I was not reimbursed for my time off of work and I didn't get the 100 dollar gift card promised. But I don't need that because I will never do business with this company again. One good customer lost and nobody cared. Well goodbye.

And, just in case you're wondering, this was a $45,000 project. I can't believe the astronomical cost! And it's still not finished! I would never recommend Lowe's for a remodel again. Never! Ever! I trusted them and they failed miserably!

I noticed that almost all of what they sell is the crappy Chinese stuff. I went shopping for front porch light fixtures at one time and all they sold was Chinese made crap. Another time I looked at their power tools, all Chinese made crap. Bottom line is if you want something with a better than CCC rating (Cheap China Crap), don't shop at Lowe's. They probably don't care they get negative reviews since another sucker comes along every minute, but at least I warned whoever will see this.

Tomorrow comes. The order that took up the whole truck was mine to start with. The wood came warped and half of the bags of insulation looked like the forklift guy just indiscriminately stabbed them. I drive down to speak to a manager. He promises that the delivery company is being held accountable and we will be reimbursed. This was in September of 17. As of current, Lowe's attempted to contact me as I had called corporate, and directed me to the managers in Culpeper who had already been visited more than 3 times and who never bothered following up or calling me back. I left messages, I visited the store, and I got nowhere.

I'm cutting out a lot of detail, but honestly considering so many people seem to be having the same types of issues, it doesn't really seem necessary. The company has dropped the ball. They couldn't care less about actually taking care of their customers, especially if the customer has already paid. They seem to think that it doesn't matter because they already have our money. If someone decides to get into a class action suit over this, I'm in. Clearly I'm not the only one and it is unacceptable.

I think Lowe's doesn't want me to have the set because I got a discount for buying during the Black Friday sales and a deferred interest promotion. This was supposed to be my forever washer and dryer set! This is the first NEW set I have ever purchased and probably the last, because I am 67. It was supposed to be my Christmas present! I was so excited to get this LG set and now I'm sick over it! This is the worst experience ever with what is supposed to be a reputable national chain! Where is my washer and dryer set Lowe's?

I had it, went to Lowe’s and talk to the manager Bill **, I think that was his name, he knows me for years at Lowe’s, I told him how upset I was and should have returned it and forget about the whole thing. He promised me he’ll give me more discount if I wait. And in November finally the shed was installed, after all my calls and waiting, now not only they don’t give me the discount that they promised, they don’t return my calls. I am not shopping from Lowe’s and will close my account. I am also planning to take legal action against them for lying and deceiving.

After the 21st business day I called and found they never received the claim even though they sent an email confirmation that they received it? I sent the claim again in December and once again received an email confirmation that the claim was received and should be a check in a couple weeks. All along I was spending a great deal of time calling Lowe's Service Advantage with numerous excuses why I did not receive my reimbursement yet. It gets better! I called to have service on the junk dryer once again and had to rely on their worthless service center Night Owl. Night Owl never showed up on the scheduled day and Lowe's even called to check on the quality of the service! Here is a fact - Lowe's contracts with the absolute lowest cost provider in the area to cut costs - consumer satisfaction is not even considered in that choice...

Long story short, waiting for Lowe's to get back to us to find a service provider who will actually show up and the reimbursement check from late November has still not been received. I truly wonder how many other people are experiencing this same horrific situation? Isn't there some level of Fraud occurring here along with deceptive trade practices - everything they are telling me is not true. Could this turn into a class action lawsuit? They really need to be held accountable for this absolute extreme level of incompetence!

Guess christmas time was hard on them. Well anyway, I did some looking around the store and about an hour or so, I went back to the front and still no item. One of the ladies told me that if items had not been picked up so far, they were deleted in the system and we would need to reorder. WHAT??? I submitted a review on the Lowe's site and got an email from the so called manager that he would have the item for me if I reordered and came do to pick it up. You would think a bit of a discount would help since I ordered once, drove there, waited over many hour in the store for the clerks, and so on. NOPE, not a word except, "Sorry." Well, I will drive the extra 1.5 miles to Home Depot from now on. I order lots since I am restoring my home, so they missed out on future business. I must say one good thing about Lowe's, they have Jimmie Johnson driving in NASCAR. Other than that, SEE YA!!!

The managers and company in general do not care if you the customer are pleased or not. You cannot sue them due to the Arbitration clause which is just a license to get away with ripping people off. What a disgrace this company is especially the Lowes Kalispell MT location. If you live in Kalispell MT heed this warning. I would not recommended using Lowe's install services especially at the Kalispell MT location.

They scheduled a new appointment on 1/8/18. They called us at 11:00am, stated the driver will show up within 30 minutes. We hurry up to come home. Wait for the delivery. By 1:30pm they never show up. We called delivery 800 number, they kept put us on hold for an hour. One time we even reach someone, sound like the driver could not speak English. We can hear the other side people are laughing... then hung up on us. This is ridiculous services anyone should have gone through. Be aware, will not buy anything from Lowe's again.

Lowe’s shipped the supplies to my doorstep and two young guys dumped the materials in the backyard, uncovered (it was raining hard) and were not gentle. Contractor didn’t contact me, so I called to let him know materials arrived and that I was worried they might be banged up. He told me he’d come check over the material, cover it, but we set the appointment for installation back two weeks just in case Lowe’s needed to replace their improperly handles materials. Contractor never came to check out the material and showed up, unscheduled, at a day between original appointment and the new appointment. He had his workers move quickly. They assured me that all the material were fine, weren’t wet, scratch or have any evidence or mistreatment... of which I found was incorrect after they finished the job.

At the end of the day the worker left without word. The contractor hadn’t been there except the first half hour or so. I just noticed no more noise, went to check and figured they’d come back the next day. However, the next day they didn’t return. I called the contractor 2 days after they left and he told me that they finished the first day. I asked for him to come back and she the lack of finished work and to see that the lock on the door didn’t work. He told me hurriedly how to fix the lock and that he would come by in the, “next day or so!”

The contractor didn’t return, nor return my phone calls and messages. I contacted the credit card company to refute the charges and they indicated they wouldn’t make payment. The card company called Lowe’s and the contractor and neither would provide any information or suggest how they would proceed. Finally, the credit card company told me that neither Lowe’s, nor the contractor were responding even though they had withheld payment.

After three months of trying to get Lowe’s and the contractor to address the issue the card company told me to find a new contractor to fix the problems and that since neither Lowe’s nor the contractor were returning legal requests to address the payment dispute that I was not being charged and that neither had the right to seek payment, nor was I responsible for any payment. Honestly, expected from the contractor? Sure. But expected from Lowe’s? Heavens no! Just look at how many poor reviews Lowe’s gets. Heck go to a Lowe’s store and compare their “service” to other big box stores or to expectations and, well... I guess we shouldn’t be surprised. Avoid at all costs.

The manager (Michaela, who is useless and shouldn't be a manager, she should work at Burger King with her attitude and knowledge) stated, "Well we don't have them." I said, "Well then why was my order processed and put into the system available for pickup." "Well I don't know." (She doesn't know much.) I was offered a 20% discount on the junk pellets which was unacceptable since I already got a 20% discount on the more expensive pellets. Michaela could care less. I took time out of my day and drove an hour to pick up an incorrect order.

While I was getting a refund another lady purchased a snow blower, paid for it and was there to pick it up. Well guess what? The incompetent employees at Lowe's sold the snow blower to someone else even though she paid for it in full. I would not recommend shopping at Lowe's. The customer service is so lacking. It isn't even funny. I will shop at Home Depot from now on. This place is a disgrace.

Our order of tile was cancelled three times with no notification. We would have contractors waiting for the materials and then the delivery would not arrive, when we would call customer service, we would be routed to the delivery manager at the store. Often they were not available or not at work and we would be routed back to customer service. Extremely frustrating.

Customer Service both the contact center and the store was horrible. They really don't care that you've spent thousands with them and no one knows where your product is. I've had terrible customer service before but Lowe's is the absolute worst. They just want you off the phone. Lowe's also charges your credit card before the product actually ships (which is illegal in the US). If your order gets cancelled (like ours did multiple times) they needed 7 days to refund the amount that actually should not have been charged since the product didn't ship. I've reported this to the merchant banks and the BBB as well.

The refrigerator is now beginning to grow mold on the inside. This is currently 40 days without a reasonable solution. All Lowe's does is point the finger at others. To fully understand this condition try to unplug your refrigerator for 40 days and live out of a college size refrigerator, and pay people to get you just the food you can keep cold. Even if Lowe's is following the manufacturer's warranty ultimately they are responsible to fix the situation in a timely manner.

But 12-18-2017 I bought a water filter from them, it had bad fitting, had to return it, got it home installed glue pipe in. There was not o-ring on the clear plastic housing, went back to store explained problem. They said that they would exchange it but did not have one in store. I would need to go home and cut it out and return to store. Water leaking badly. I had already made 3 round trips to Augusta about 37 miles 1 way. They made me buy the o-ring that they had in stock. Less than $5. What kind of training do the people get? I think now it is a corp. issue and I will be going to Home Depot. I post review with them and they will not post it. Part whirlpool WHKF-DWHBB. I understand from other reviews that they do not support this item.

On 11/18/2017 we finalized the purchase of our countertop and sink. I will be remised if I didn’t comment on the excellent service we receive from Shelia **, Max and their colleagues in the Kitchen remodeling department. However, our problem started with the project coordinator – Leanne. After the first call I never heard back from the project coordinator despite placing several follow-ups calls regarding my installation. Finally, Kevin, the installer called me on Thursday, December 14 informing me that he was coming on Tuesday the following week to install my countertop. I remembered Kevin very well during the initial measurement phase, he was very pleasant; we had a good conversation while he finalized the measurement, and he did offer some advice which I appreciated.

During his call to confirm and lock in the installation date he was very frank and honest with me and told me that there was a 50% chance that all of the material for the countertop may not be ready, however he assured me that in the worst case if the materials were not present he will restore or put back my old countertop. Long story short, our countertop was installed with missing backslash in some area. No date was given when Kevin will be coming back to complete the rest of the installation. Most frustrating and inconveniencing thing was the removal of our working sink without a replacement. Please note I had spent $570.56 on the entire sink, disposal, water filter et cetera and workmanship for plumber. It was my understanding that the plumber will be installing the sink and accessories after the countertop installation.

The project Coordinator did not call to inform me of when the rest of the items will be installed. After inspecting the work done, I took pictures and immediate proceeded to the store to express my concern about the missing sink which was a pressing issue. I was told that someone was going to contact me. I called Shelia and she did confirm that she had received a call the night before about my incomplete installation and she was in the process of calling me. After waiting home for the most part of the day, I decided to follow-up with another call to Shelia. She told me she had not heard from installation company. Finally, I drove over to the store at about 4:00 PM after not hearing anything about scheduling my sink installation.

The store manager at Lowe’s Damian connected me with Leanne and her supervisor. I expressed to them the urgent need to have my sink install and schedule a later date for the backslash. Honestly, my expectation was that Mr. ** was going to find a local plumber to expedite the remediation of the problem, however to contrary, I was told to find my own plumber and will be reimbursed later.

When the countertops arrived with the installer they had ordered the wrong edge on the replacement piece. On 12/20 I still don't have a kitchen to cook and serve Christmas dinner to my family. It will be "after New Year's" before I have a chance at having countertops. It has been three months and I will be waiting another 3-6 weeks? Bull. Each time I have called to talk to a manager about this there is "no one available". Any question we ask we get the answer "I can't do anything. You will have to talk to a manager." Customer Service is what differentiates one hardware store from another. Any adjustment of the price for this mess? None here... Never again!!!

Then on December 5 there was a requirement to wait 5 business days for Lowe's Extended Warranty Service to further research on when the part would be fabricated and shipped. And now, as of December 19 we are in another holding period of "it's in the mail - call A & E when you received it". Since early October 2017 we have been without a working refrigerator. I relied on neighbors to help me get through the busy Thanksgiving weekend. The only way we can keep any semblance of cool air in it is to place bags of ice on the shelves - hence no room for much food.

This lifestyle requires multiple trips to the grocery store every week. Here I am facing another long holiday weekend with no reliable refrigerator. I cannot stress enough how fed up I am with Lowe's, Samsung and the extended warranty people. They are all totally unreliable and could care less that we paid hundreds of dollars for an extended warranty that is worthless. We will never purchase anything of any value whatsoever from Lowe's. Home Depot - here we come! And never, ever waste money on extended warranties from Lowe's.

All the while the two men at the pro desk stood there and looked at me like I was bothering them. All told I was in the store. Well over an hr after I started checking out and everyone who works there went out of their way to make my time unimportant and were truly making it purposely difficult. Blatantly making me feel as though I was bothering them. Completely outright rude. I will never spend one cent at any Lowe's again and do my best to see anyone I know stay away from spending a cent at Lowe's.

I ordered from Lowe's, Lowe's charged my credit card for $501.50 yet they are not responsible. The customer service person was not helpful at all and said she would send email to company for them to contact me on Monday. Today is Tuesday and no email. I finally resorted to looking the company up by the one piece of information I had, their address. Find the company's name and phone number. Called them and in less than 5 minutes they explained my order had been canceled the very day it was placed because the rug ordered is no longer in stock.

They said that Lowe's should have refunded my money because they sent them a cancellation notice. I then called Lowe's customer assistance back and was now told no one there could refund my money because I used a credit card. They gave me yet another number to call for credit card refunds which is always busy. I can NEVER get through. No apologies, no help, and I feel that Lowe's has stolen my money and trying to make it impossible to get it back. I am now going through credit card company to dispute the charges. I WILL NEVER SHOP AT LOWE'S EVER AGAIN. If this is the best you can do with online ordering then close the site down, it is horrible failure!

Problems: At 5pm in the Monday afternoon, they did not have anyone available to help with loading into the truck. Waited another 30 minutes. Asked if there are two sets in the 4 boxes; both sales person said absolutely and for sure. Brought it home, opened it and turns out to be only one set. Came back to Lowe's and they said I have already signed and picked up both sets. Wow! Had multiple managers looking at the order and refused to go to the back to check. After 30 minutes of arguing they decided to check the back and could not find it. Argued again for another 20 minutes and a new sales lady was willing to check again. Of course they found it. This time the second set was on a pallet. Lowe's did not have tools to move the doors off the pallet. Spent way way too much time hassling with this, not going back to Lowe's for a long long time.

Crew finally Returned that Monday at 13:00 Hrs. Shortage Material two hours later. Roof was completed, though 1X6 were still damp. They had the Moisture barrier down, just not properly installed. Material was waving in the freaking Breeze. Lowe's sends their Insurance adjuster. Per this clown. Furniture can remain in place. Professionals can remove the popcorn, sand, and paint, Mold starts showing while we wait for him to return from Vacation, and submit his report. We called a Mold Remediation company, also several Dry Wall repair experts. Bill climbs substantially. Adjuster Returns a second time. Sees the mold and approves for remediation. Then goes on Vacation again.

The Claims Agent has to wait on his assessment report. Makes an offer, I countered the Offer based on the Dry Wall Repair Experts. She then accuses me of Insurance Fraud. Insurance Fraud would be if I submitted a BID, and did not use this company to make repair. This I have NOT DONE. Yes, I did get BIDS. But these were for my Education. During this process, I had asked to speak with a supervisor. Till today, we only spoke once, and she was quite rude. Told me to submit Remediation Bid, and hold on to my Panties. Not quite in these words.

Got the BBB involved. Communications are broken. Also contacted the CEO, and Executive Lowe's office. Per Both, they gave me my claims number, and Agents name and contact info. Supervisor is letter to BBB stated; I am failing to understand my responsibility to make Home Repairs. Since Both Agents from Lowe's think I am committing Insurance Fraud, and Dereliction of Duty aka Responsibility. We have Requested they Send their Pro's to make the Repairs. I REFUSE to lift another Hand to repair our Home. My Home Owners Insurance has DECLINED claim.

Based on the Fact: Lowe's Failed to be Responsible. They Knew they were not returning next day. ROOF should have been Tarp over the Job Site. Another Failure of Lowe's Pro Services. Crew Leader was running the streets. Left his Mexican crew working. Crew does not work for Company. Crew Leader provides the workers. There also is another Bigly problem. He is a confirmed Felon: PEDOPHILE. Crew also had kids, and Girl Friends running all over the Job Site. I personally seen the Hoochie up on my roof.

We are currently trying to find out what they can do to help us but it's beginning to look like after Christmas if not the New Year. I would not recommend buying any appliance from Lowe's at this stage but, if you feel you must and it requires professional installation, buy it a couple months before you need it. Lowe's will not stand for you if there is an installation problem. The manager of the Williamsburg store even told us that the bad range had not been delivered to them when we knew, for a fact, that it had been.

I called Lowe's Lady Lake, told them what happened, and they told me to bring it back. I did. They went to the back to get my stainless steel microwave and said they could not find it. They said they could reorder my product and they would have it here by 12/8 or 12/9. They also discounted the product $66.61. 12/9 came around and no microwave. After talking to a number of Customer Service people (Elizabeth, Melody, Tiffany, Marisa, Stewart), all of whom tried to be helpful, but none of whom could find my stainless steel microwave. On 12/9 and 12/10 I received two different voicemails telling me that my choices were to wait until after Christmas to get my microwave (because they had to order it AGAIN) or cancel the order.

This was what the assistant manager told Customer Service to tell me. I went to the store, had my account credited, and bought a microwave from a competitor. I will keep these voicemails to remind me to never again shop at any Lowe's. Anyone reading this review, I would advise you to go online and read reviews of Lowe's, and to never SPECIAL ORDER a product from Lowe's. I will also let GE corporate know what kind of distributor they have special ordering their GE products.

Over the last weekend around December 2 or 3rd, my mom received a call for delivery on Monday December 4th at which she reminded the person this should be assembled as delivered. The person she talked to indicated that the assembler would have to do it on Monday so that she'll need to wait until Tuesday for delivery. This is fine. The snow blower was delivered on Tuesday December 5th. As my mom took delivery of the snow blower, she asked the delivery person whether this is assembled (she doesn't know). The delivery person said, “Yes, it is assembled in the box,” (this is the very puzzling thing to me and totally does not make sense). She then calls me to get it running and I arrive at her place on Sunday December 10th.

Upon seeing the snow blower in the box and seeing that the thrower is in the box, the handlebar not setup, the lights not setup etc, I determined that this snow blower is NOT assembled. It was 7 or 8pm at night and I simply don't have time to put this thing together and did not expect to do it as my initial and repeated requests was to have this thing assembled which the Lowe’s workers repeatedly assured me this would be the case. I then called Lowe's ~8:30pm on the same day Sunday December 10th and was promptly directed to the manager who answered promptly. After a short conversation, Dan offered to do an exchange on Tuesday December 12th with an assembled snow blower. This was fine.

However after thinking about it and talking it over with my mom, there is no reason to believe we'll get an assembled snow blower after all that has happened and decided to return the snow blower instead of continuing with the purchase effort. I did call back to Lowe's to get it cancelled on the same night of Sunday December 10th. The sales person indicated that we'll get a call on Monday December 11th on a Tuesday December 12th pickup after which my credit card will be credited with the refund. Now at this point I am unsure how or if this will ever happen as I have zero confidence in this purchase. Let us see how this goes, hopefully it does not turn into a "mix up".

It seems to me that at least three people at this Lowe's do not understand what "assembled" means which is fine, your company is free to hire whomever you wish. I am glad that the return policy was flexible enough to accommodate this situation, although let us see how it goes. This is exactly what happened and I have witnesses, so rest assured you do not need to say "you do not know what happened" and "will look into it". Once again, let's see how things go on the return... 2017-12-12 Return pickup by Lowe's shipper. An automated message was left the night before (2017-12-11) indicating that the shipper will arrive between 11am and 1pm on Tuesday December 12th, 2017. I planned to arrive at around 10:30am and due to the snow/traffic. After arriving I found out that the shippers already came at 10am and picked up the snow blower from my mom for return. This is all fine.

What was disturbing was the shippers did not want to give my mom a pickup receipt and insisted that "everyone" at the store knows about it. She had to scream at them and eventually was given a pickup receipt proving (hopefully) that the snow blower was picked up by the shipper to be returned to Lowe’s. She would not let them leave with the snow blower without getting a pickup receipt, which is what I would have expected. I did see the trolley tracks in the snow on the driveway when I arrived so knew the snow blower had already picked up. It is concerning to me that Lowe's would have a business practice of picking up (and presumably dropping) off things without giving/receiving any records. This is a red flag to me as a consumer.

I then went to the Lowe's store to get my refund. They indicated to me that my CC will automatically be credited once the snow blower arrives in shipping (eyes roll). Let me see how that goes, hopefully for the best and not how it has been going... 2017-12-14 Thu 12:30PM (follow up on the return). Called the Customer Service (lady). She cannot find the purchase record by phone ** or name (Kuo) which I used previously to talk about this, or the invoice: **. (We have some issues). Second Customer Service Rep found it. Just put into system last night. She has the snow blower and will issue the refund and send email to "**". The return receipt indicates $789.87 meaning I am on the hook for the ~$90 charge. This isn't right based on a mistake on part of Lowe's. I was going to forget about this but this is the last straw. For the $90, you bought yourself this review and to-be others on the internet +.

This was one of the worst retail experiences I have had, learned my lesson, won't repeat this again. Actually this reminds me of an online Lowe's purchase I made years ago for 3M furnace filters. They arrived at the wrong size. I brought them back to the store for an exchange. Then the store indicates the filters are on the top shelf and someone would have to "get" them for me. This is why I ordered online to begin with! (to avoid this). So I simply returned them. I never gave it a second thought. This experience, along with the previous, with the one star rating here really is adding up for me and know that this is a consistent issue with this chain store.

She says, "Well, it may come tomorrow, or whenever, maybe." "Excuse me?" "In case someone doesn't have a fridge or something." "I DON'T HAVE A FRIDGE!" "Oh, well, they'll call in the morning, maybe." "Ok, you are very helpful and all, but maybe I could speak to a manager, or someone in the delivery department." "Delivery went home for the day, at 4." During all this nonsense my phone rang, and I got a voicemail. Turns out it was Mike from delivery, confirming my delivery. Hmm. I thought they already went home for the day.

This insert expletive here at the service counter has just been lying to me the whole time. She doesn't have any idea what's going on, but she thinks she can be unpleasant enough to get me out of there. This experience isn't even over, I could keep writing this complaint. My interactions with the delivery guys, once I finally got through to them after working my way through the frustrating obstacle course. They'll call me later, by the way. Guess I have to miss work today, and wait around for the fridge all day. Hopefully I get it, so I can start eating healthy again. One thing is sure. The thousands of dollars a year I spend there, I will now be spending at Menards. I will never give Lowe’s another dime. If you have another option, I recommend you go there. Lowe’s is the worst option for anything you need.

The gentlemen who came one of them worked in Christmas dept and the other one worked in stock room and they had no tools and no clue how to take off freezer door to get in the correct room. Called store again and was told next day a service man would be out to finish the job. They did a wonderful job and we finally got the freezer out of the dining room. I specifically went to purchase from Lowe's (we have a Home Depot closer) because I have purchased many times with no problem. I like all your employees, always polite and courteous but this last 3 day experience makes me re-think a little. I have spent a considerable amount of money in your Jackson location and have excellent credit rating and feel this should never have gone this far.

After been on the phone for over an hour I was told that they had no clue of delivery time as a 3rd party vendor handles the deliveries... I was left with... “sit at home for an entire day just waiting for us”. I can’t even trust that this delivery is going to happen. This is a company that can not be trusted. My mistake for not looking at their 1 star reviews prior to making my purchase. 1st and last time shopping with this people.

The day before it was to be delivered, I received an email telling me that it was being delivered a day later. I called to confirm and was told it would be delivered a day later but they didn't have a time yet. The customer service lady even called the warehouse to see if she could get an estimated time. She said they confirmed the date but could not give her a delivery window yet and they would call on the day of delivery with a time window. The next day I got an email with a time window. The day of delivery I took off work to be there when they arrived and 1 hour before delivery time, I received a phone call telling me that it would not be delivered for a month and a half. I was in complete shock.

I told them I just received a email with a time and I had confirmed. She said there was nothing she could do. I call the original store, Best Buy, and found out from them that I could get delivery on my original order day but that the price had gone back up. I called Lowe's back and cancelled. I had to pay over $700 more because Lowe's is untrustworthy. They cost me money that I needed to put my house back together after flooding. I will not buy from them again. They promise things they cannot deliver just to make a sale.

Now as any skilled competent carpenter will tell you, you cannot do this! You have to measure then cut, measure then cut or else every length after the first will be inaccurate and I will have a bunch of useless lumber. As if that was not enough, the clerk then proceeded to tell me and I quote, "You know there is an extra charge for lumber cutting". I was exasperated, and told him to forget it, I would go to The Home Depot to buy and cut my Lumber and proceeded to return the lumber back in its bin location.

Now as if that was not enough, this disrespectful incompetent idiot did not even help me with returning the 2x4's and 2x6's to the bins. He stood there watching a 60 year old disabled veteran lift all the lumber back to its location. He then proceeds to add fuel to the already smoldering fire by saying and I quote again, "The Home Depot charges to cut lumber too".

As I am walking out the door I throw my hands in the air and state to a couple of clerks standing by the door "Since when did you guys start charging to cut lumber". The clerks say "We do not charge for lumber cutting it is a free service". What do I hear that bonehead say behind me, he lies and says "I said we may charge to cut lumber". I am so irate I have to leave before my serious PTSD causes me to snap. I have been a Lowe's charge card holder for some time now but I am seriously thinking of cutting up my card. If this is the caliber of professionalism employed at Lowe's, then I will have nothing to do with them. Very unhappy irate customer!!!

Now almost a year later they finally sent a letter to the installation company (which I never knew who they were) asking them to resolve the issue and they (Lowe's) be held harmless in this matter. It is now Dec 2017 and I have yet to hear from either of the companies on a resolution. I can't believe that Lowe's has handled this claim is such an unsatisfactory manner for over a year. Even with my constant threats to take this to litigation, has not prompted any of them to contact me or resolve this issue in any meaningful way. I guess their strategy is to drag things out to over a year so that no one can take them to court and they don't have to pay for damages. Shameful that they are treating a loyal and frequent customer this way!!! What is worse, is that I am still paying for the appliances and once I am done, I am canceling my Lowe's credit card and I will no longer be a customer!

I asked where the fridge was and they said maybe on another truck. The account continues to show everything as delivered and today (Dec. 8th) they told us we could expect the delivery sometime in Feb. 2018. We told Lowe's that we would return the hose & filter and cancel the order all together since we have already started paying for a refrigerator that we never received. This has been an awful experience! We will never order products from Lowe's again.

They said I had to go through the VALSPAR company and try to get it resolved through them. Well, after looking at the VALSPAR information, that company wants me to purchase another can of paint from them and take pictures of my previous painting and then my final paint job and send it to them before I can get a refund on the first can I purchased. I would still be stuck with a can of paint that I no longer wanted, which I only bought from Lowe’s in the first place because of their advertised return policy. I feel CHEATED by their false advertising!!!

On a side note, my husband met me at Lowe’s to get some blinds for our rentals as I was trying to return the paint. He pushed the call button for help in the window coverings department, but no one ever came to help. He finally gave up, went to customer service where I was dealing with people without sense, and asked them if anybody worked there. What a joke of a place to shop. I didn't expect a large company like Lowe’s to have such shady workings.

After speaking to John ** Service Production Supervisor CPO, CSC-I, Lowe's Companies, Inc. I thought that our situation would be resolved. However still no call from a countertop installer to assess the damage caused by the appliance installer. I followed up with him the next morning. No resolution told that the original installer required a chance to look at damage and possibly fix the damage. Meanwhile my girlfriend received a call to stop out and look at the job.

The original installer who damaged our countertop during installation of a dishwasher by prying the countertop with a pry bar without authorization. Two witnesses saw him use it. The installer attempted to blame the damage caused by his lack of common sense on the original installation of countertop? Which is ridiculous as the countertop was properly functioning prior to be wrenched with a pry bar. The installer was not professional or accountable in any way.

The amount of inconvenience and lack of professionalism that we have experienced as a result of Lowe's installers negligence is appalling. I have request that an area field manager contact me three times today. I have initiated a claim through customer care # **. Is this really how Lowe's handles issues caused by their installers. I will be sure to let everyone know of our experience.

We were promised a Tuesday delivery. We were called on Friday and told it would be delivered on Tuesday. Then 3 hours later it was Lowe's and we were told they could not deliver till the Monday after the Tuesday because of scheduling problems. We went to Best Buy and got the same box for $260.00 less and delivered on Tuesday. We called Lowe's and were told it was a contract problem with their delivery firm. I think Lowe's management was extremely dumb for entering into a contract without due diligence clause. If you own stock in Lowe's dump it before they enter into any more contracts and give away the company.

If you really want the customer to be informed why not have the driver give the customer a call before leaving the warehouse and inform them of your actual time you think you will arrive. Stop the game playing and be honest with the people you plan to service. The way I feel right now, if XPO is the delivery service for anything you want delivered go to another store. VERY DISAPPOINTED IN XPO'S DELIVERY PROCESS.

This is a LEMON SALE and I could not have expected it from a store like Home Depot (I thought Lowe's was like Home Depot but now I know it isn't - and would never go there again). 2. Eight holes for screws were missing (100% confirmed as those holes were shown in pictures in assembly guide) and so I had to force the screws in. 3. Some holes for screws were incorrectly placed. Those didn't have any metal inside and were very close to edge. I am sure that over 80% of consumers assembling this could have a 10 degrees deviation in the path of screw being inserted. Since the holes were right next to edge, unless one is a professional furniture assembler, one could do a 10 degrees variation, and it meant you lost that screw hole.

Extremely low quality product. LEMON sale. So disappointing!!! Not only Lowe's but also our government that lets even these brands do LEMON sales. I would NEVER go to LOWE'S again and warn others as well. I never had this kind of issue with Home Depot, IKEA, Walmart, etc. Just spent this time so my fellow citizens don't go through bad experience with Lowe's, like I did.

I was called back about an hour later and told that there was no order and that they had no idea why it wasn't in the system when I had an order number, etc. I was instructed to place a new order. I then decided to go online and check the online account. An order was in my account folder, though it said status "unknown." Thinking maybe one of the stores listed to delivery maybe received the order, I called. They did not have the order, and I was instruct again to place a new order.

At first I was excited since the microwave was $100 cheaper, but I quickly realized just how incompetent this company truly is --beyond minor web issues. About 8 hours after placing the order, I began receiving phone calls. They all instructed me to call back and set up a delivery time. I went to sleep and received yet another call around 8:15 in the morning. I answered this one. I was told they only had the microwave, that I would need to cancel the order and come into the store to place an order for my "special merchandise." I asked her why a web order would require me to come in, and she told me they were special orders since they didn't carrying them in stock. She wasn't very friendly, and I simply told her that they have big problems if their web orders require people to come in in person.

After getting off the phone, I decided to check my voicemail. There were a few from a few different Lowe's representatives. One stated that I would be receiving my delivery today, between 9:30-11:30. At this point, it was 8:45 in the morning. I quickly called the number and was assured my appliances would be delivered today. I then raced around like mad emptying my refrigerator and preparing things for delivery. I ignored the fact that no one asked if that time worked, and I was just please to be receiving something.

Around 12 I decided to call to find out where they were. I was assured that Truck Number ** was in a neighboring town and that I was next on his list. Around 2 I decided it was time to call again. This time I was told that the order was canceled at 8:15 this morning. I asked why. I was told my appliances were in a truck in transit when the order was canceled and he just said, "That was unfortunate."

It looks like Lowe's ONLINE basically lets the stores fight over the orders and whoever can put it together then gets to make the sale. I received called from multiple stores, all telling me I needed to cancel the order and do X, Y and Z to get my appliance -save for the one that told me they were in transit. I did call and cancel the order. When asked the reason, I said Lowe's Incompetency. Amazingly, even after getting an email acknowledging such, the same place that swore they had a delivery for me today just called! Right now, 3 hours after canceling, telling me they would be delivering tomorrow from 10-12. I will never be shopping at Lowe's again.

We refused the refrigerator and we were told they would replace it tomorrow. They said someone would call us tonight to agree on a time... no call. When my husband finally talked to someone, they said they could not deliver one because they did not have one. Bottom line, they just lie and tell you what they think will put you off. They have promised one from a shipment on Sunday to be delivered on Monday. We will see what happens. It seems that once they have your money, they drag their feet getting the product to you. I would not recommend this experience on anyone. Buy at a reliable place... not Lowe’s!

Tracie informed me she should have called but got busy and "dropped the ball". She kept talking and started to say the truck was not scheduled in the area I live that day. I also discovered my delivery date had been moved to Dec. 2. No one bothered to tell me. Completely fed up I told her to stop talking and listen which she did not like. Lowe's changed the date not me, no one called me, no one informed me of a new delivery date, The service is terrible but more so the communication is horrible or nonexistent. I have had delivery issues in the past but this time Lowe's and their employees caused this issue with bad information and lack of follow through. I expect a store to do their job, to take some kind of responsibility for their contact and interaction with customers. I will never purchase another large item from this store and allow delivery. This is the 3rd mess up with appliances from them.

The worse part, I am a past employee who frequents the store and in fact was in the store the day before. Tracie should be moved to an area and not permitted to talk to customers. Sarcastic, was ready to tell me I wanted the delivery on a day they do not service my area when in fact the stores set this up. They should be pleased when customers walk through their doors and treat them well by listening to what they say. No more... I will shop elsewhere. I do not have a receipt as the product has not been delivered.

I have called, emailed, text, correspondence 124 plus times I did not count 3 months. I have all documentation. No one would call. I had to call and see when doors and windows would be installed. When they came in they were wrong. Eastern Metals was the supplier. I called them. No response. Wrote letters. No response. I spent days, weeks taking off work to be home when they were to install and nothing. I would have to call. Installer told me wrong day. My husband took a week vacation when they were suppose to install. Some of the Windows were not ordered, others were wrong size. Doors were incorrect. Had to put aluminum foil over window in bathroom door for privacy. We call them THE WINDOW AND DOORS FROM HELL! I had to move furniture to middle of rooms so they could have access for installation.

All rooms for we never knew which windows would come in. Lived with tarp over furniture as I had to clean white concrete dust EVERY TIME windows were installed due to the grinding out for new windows. Had carpets cleaned once while waiting for the REORDER to come in. So we could breathe. Need to do it again. Feel Lowe’s should pay for that. We could not sell our property because we could not move out. I have not had a life for a year.

Can you imagine making all of those phone calls and time off from work? Customer service after months of my calling moved my case to Executive Support. They offered me $200.00 for my troubles. I think 5 percent for every month job was incomplete would be fair. We could have rented the other house if we could have been out. What if I had hired a cleaning service every time they put in one door or window. I had to clean every room the dust was in the pantry, clothes you name it. I still find where I missed. One year of cleaning and moving furniture not to mention when we had guest.

It has/is a horrible experience and I am so tired of paying big money for this kind of service. I have submitted pictures to Lowe's Executive Support. Lowe's Corporate DOES NOT CARE about customers. I could go on with more details but I think the dates and 124 plus contact just to get a job complete speaks for itself. My advice always read reviews before you purchase ANYTHING!

Well that was a lie. It’s now Wednesday night and I still do not have a refund. Every person I talk to give me another line and lie. Ok so the line was 72 hours, well since that didn’t happen, the new line is 5 business days. According to my bank since I used a debit card it should be in my account 30-45 minutes, but Lowe’s internal process is to keep your money!!! God only knows how long it will take, but I hope NO EVER buys another thing for this totally dishonest company...lies, lies, lies, that’s all you get. I have filed a complaint with the consumer affairs division within the State of FL along with the finding a place to file a complaint regarding their refund process, which is NOT on their website that they hold your funds for as long as they want. POOR place of business.

On Monday, 11/27 at 8:57, I call the delivery company because our refrigerator was never delivered. I was on the phone for over 20 minutes (mostly on hold waiting for someone to answer), only to be told that they ran out of time and would need to reschedule us for Wednesday or probably Thursday. We contacted the store because this is completely unacceptable. The store's response was that they could just issue a complaint about the delivery company! We just gave Lowe's over $2000 cash for a refrigerator that was supposed to be delivered next day, 3 Days later we still do not have our refrigerator, they gave our money and the only thing they can offer is a complaint about the delivery company?! My newborn needs her milk to survive, it must be stored properly to prevent spoiling and the only thing they can offer is to file a complaint?! Do not buy from Lowe's!!

My wife told the carpet guy that we wanted the master bedroom done by Tuesday and today is Wednesday before Thanksgiving. He said that he could not guarantee it but would contact his boss. After 5 minutes' conversation with his boss he got the order to stop the work and do not do anything just walk away from the job. We have moved all the furniture from the bedrooms to the hallway by now and the kids are expecting their rooms to be done when they arrive from school. So my wife had already gone to work and I took the day off to be available for the work. Lowe's called my wife and told her that they messed up on the cutting of the carpet and could not do the work on time. It would take another 3 weeks to get the right size carpet in. I am so angry with this whole thing that Lowe's will need to do better than this. Just not acceptable.

Nope then they told me I had a late payment from the month before, no I didn't. They were still waiting to charge me for that late payment???‍♂️. My minimum balance had skyrocketed to numbers I just couldn't squeeze into a fixed income, and was told I had to pay it regardless of waiving the late fee that was still reflective of the minimum due. Huh? I was polite and the first operator was as helpful as she could be, but I needed more clarification so I asked for a manager to speak with. She was rude, condescending, and talked to me in a tone that made me feel like I was a criminal of sorts???

The problem went unresolved, I was told there was nothing she could do for me. So I after years of being a customer to Lowe's and never missing a beat when it came to payments, I closed my account... Why keep it if payments will skyrocket, fees are added without call, and you're treated like something someone stepped in because you need help! She even went as far to tell me to just go ahead and shred my card as soon as we get off the phone in a very snide tone. Not happy???‍♀️ And I hope that this doesn't happen to anyone else.

Finally I started going through Lowe's for support and all they did was say the part was back ordered and they would get back to me. With no exaggeration, I spoke to Lowe's supervisors at least 10 times and kept getting no help whatsoever. Now it's November and I decided to call Samsung and they repaired the dryer within the week!

Someone who is in charge of online ordering behind a computer who is responsible for the website updates, never updated the product. As a matter of fact the sink was still advertised as available in 7 to 10 days when I checked. No one bothered to give me any apologies or explanation. Plus we were charged for it (about $400) and it is money that was gone from our pocket for over a month until it was returned. Our job was postponed another couple of weeks, so we could find the sink we wanted. Overall worst experience, online, in-store, people, website... EVERYTHING. No respect for customers time and money.

Unfortunately not the case... Instead I waited all day and well into the evening after dark for the third party delivery company to arrive with my order. Of course I called the local Lowe's store at 12:52 p.m. asking when to expect my delivery to arrive. I was given the runaround about how it was not Lowe's that was responsible, but the designated third party delivery service was to blame. (What about the confirmation phone call?) Hard to believe with today's technology that a phone call, text, or e-mail wasn't utilized to inform the customer the delivery will be delayed or postponed...

I also find it somewhat hard to digest as it was not the third party delivery service that I paid over $2300 dollars too, nor was the phone call I received at 9:03 p.m. the evening beforehand from a third party delivery service. When addressing the Store Manager, (which by the way wasn't the Store Manager after all) I was told that this was not their fault but they apologize. Eager to take the customer's hard earned dollar to not be held accountable for delivery times.

Would be one thing if...but that being said not everyone has a golden money tree at their disposal to take time off of work to wait for a delivery to show up which is why times are scheduled. The lack of accountability from Lowe's by outsourcing deliveries is unacceptable and aggravating at best. Had this been a one-time snafu it would be somewhat understandable, but apparently this happens quite a bit. In my line of business it's called failure to perform or better yet specific performance.

Thank you for letting me rant and review your company's lack of accountability/poor customer service, and hopefully people will read this before making a decision to visit your store in Sevierville, TN. on Hwy 66. After all, there is a Home Depot directly across the street that will be more than happy to accommodate dissatisfied Lowe's customers. Well... I am glad I did not hit the enter button just yet as I just received a call from the third party delivery service that the driver just ran out of time at 6:46 p.m. and cannot deliver the appliances this evening... So here is another day off I will have to take in order to accommodate the delivery service and Lowe's Home Improvement. Simply pathetic...

Well I canceled that order over the phone with a customer service rep from the San Jose store and reordered what I wanted by phone this time. I was on the phone with the San Jose customer service my entire commute home. It takes me 2 hours to get home. I was on hold for an hour of that time. The other hour was spent trying to get the right person on the phone to help me. I was able to order the material and quantity I needed for my personal project. All I had to do was drive to San Jose Lowe's and pick it up. So I get there today and no one knows anything. I spent 2 stupid hours waiting for incompetent Lowe's employees try to figure out where my order was.

So I decide to go to the flooring department to check for myself. I could not find the product that their website said was in stock. I figured maybe they put my order to the side because the customer service representative said I was buying all of the tile they had in stock. I go back to the customer service desk to ask for the manager since no one could figure out if they had my order. The manager never comes after 30 minutes of waiting. Extremely frustrated! I left the store because my PTSD was flaming up quick! I've never felt with such incompetent people in my life. Lowe's corporate needs to spend some time training their staff on quality customer service. They just lost a business partner and a customer. Pathetic service! I'll spend the money to get what I need from more reliable vendors.

He then said he was going to have to order parts but he doesn't want any cheap made in China parts. He said he was going to have to research why it did this then he would get back with me. It is now 11/6/17 and I haven't heard anything from the tech nor will he return any of my calls. I called Lowe's back to let them know it still hasn't been repaired so Candace with customer service tried to call the tech but had to leave a message also. She then assured me she was going to escalate this to her supervisor who would definitely call me either way to let me know something. I am still waiting on that call as well. After paying them over 1300.00 for this fridge I still have to use trays to have ice. I have also made a complaint with the BBB. This fridge needs to be replaced with a new one. I will never use Lowe's again, if you are smart you will not either.

We still do not have a refrigerator. We called and the delivery manager isn't even sure we will have one today. In the meantime, I'm calling corporate again who threatens to call the police on us for harassment. I'm sitting in my house trying to get their help and have gotten nowhere. They have yet to even take accountability or responsibility by apologizing for their screwups. So we are now on day 4 of no fresh food to eat. I have infant twins and not having a refrigerator is nearly impossible to live without when you have young children.

On 7/18/2014 Lowe's & Amazing Home Contractors were dispatched to investigate a leak coming from recessed lighting in my family room. They claimed the leak was an abnormality due to the high winds and storm. On 9/18/2014 Lowe's & Amazing Home Contractors were dispatched to investigate a leak which I identified as coming from the valley area of the roof. "Repairs" to the valley were performed. On 3/12/2015 Lowe's & Amazing Home Contractors were dispatched to investigate the same leak in the valley area which was supposedly repaired. At this point, I had videos and photos of the leak coming out of recessed lighting. The area was "repaired" again.

On 10/28/2015 Lowe's & Amazing Home Contractors were dispatched to investigate the SAME leak in the valley area. It was determined that the area needed to be redone with a "California Valley." The fix was performed. On 8/25/2016 Lowe's & Amazing Home Contractors were dispatched to repair shingles that had fallen off the outer gambrel of the home. The shingles were replaced.

On 7/11/2017 a neighbor informed me that shingles from the outer gambrel had fallen off the roof and into the gutter and grass. This time, I believed that the manufacturer, Owens Corning, provided faulty shingles. I contacted Owens Corning and began a claim which required sending full shingles to their lab. I also contacted a completely different roofer to remove the shingles to send to Owens Corning, but was informed that the shingles were installed improperly. The roofer informed me that the shingles were nailed above the nail line and that the adhesive alone was holding the front and back of the shingle together. Because the shingles were nailed above the nail line, the front face of the shingle slid right off.

At this point, I had enough. I contacted Lowe's Corporate Office at least 13 different times between 7/12/2017-8/1/2017. Initially, I was told that Lowe's wanted to correct the issue even though it had been years since installation. They were going to send an adjuster out to investigate but never did. And ultimately, the Lowe's Corporate supervisor, Joe **, never returned our calls or responded to my messages.

I had to replace all recessed lighting, repair drywall, and paint which cost over $1600. I sought legal advice in September 2017. We hired a roofing company to perform a full inspection of the roof ($350 cost) and every single area inspected was found to be installed incorrectly. Shingles were nailed way above the nail line; the manufacturer requires to stage each course of shingle to be at least 6 inches and some of the sections are 4 and 4.5 inches.

On the section of the roof with a 4/12 pitch (ties into mansard), the transitions are supposed to have custom vent step flashing and the vent the shingles to create California Valley. On transitional the lower roof with the mansard shingles, some of those shingles were ripped due to the pressure from improper installation. Ultimately, my attorney advised that we had exceeded the 3 year statute of limitations. Pursuing legal action at this time would be risky. We ended up hiring the company that performed the inspection to repair the worst areas of the roof which was completed this week.

I told them what happened and they said it was faulty installation and would not be covered even though I also purchased the Lowe's extended warranty. That I would have to contact Lowe's store. Called them, they said they would notify warehouse and have them call me. No call was received after waiting six hours so I drove to the store to talk to a manager. He said he couldn't do anything for me because after you purchase it the store is no longer involved. He gave me phone number of manager at the delivery and installation warehouse. Called them. They had to call back. No return call so I called them again and was told I had to call Lowe's repair.

Told them I spoke to them and repair person they gave me said it was Lowe's issue not warranty due to installation problem. He said he would take care of. He sent his top installer to come look at damage. The guy came with no tools to take 220 cap off or back of dryer to see damage. I gave him tools to use and he took pictures. Then no one calls the next day. I call warehouse manager again and was told he is off for four days. I had no dryer all week. I told them this and they said they would call me back. Nothing! This could of caused a house fire had me and my husband not caught this. Never will I purchase from Lowe's again. Unfortunately I purchase three appliances on the day I bought the dryer.

I tell her what’s going on. She walks with me back to isle 12 and says wait here. She’s going to get someone. You guessed it. I wait 10 more minutes and no one. Now I’m heading towards the front desk where I meet the same black girl who appeared to be in charge. I tell her no one showed up and here. I give her my armload of items That I was intending on purchasing and tell her never mind will go somewhere else who wants my business.

His response: What do you want me to do? I already spent 300.00 on this thing, you want me to spend another 500? His tone of voice was dismissive. I then thought, well maybe he doesn't work for Lowe’s. I said, don't they pay you, he stated, "NO". We only get paid for the first visit for labor, after that nothing. This isn't my problem. I proceed to go upstairs and call customer service for another 30 minutes trying to get an answer. They inform me that I should no longer call the repair person, to call them directly because it won't be logged in. I will never buy a thing from Lowe’s again.

I called Lowe's Customer Care number. The person advised me that I needed to arrange for the pick up of the old vanity and ordering of the new one through the store closest to my house. I called Lowe's in Arvada, CO and spoke initially to Tameka, a manager. She said she would try to figure out whether or not they could just replace the top or whether or not she would need to replace the whole thing. She said she would call me back. I called again on 10/3 and spoke with a different person who said they would try to figure it out, but that he would take care of it and would call me back. On 10/4 I again called and was told that it had all been taken care of and the new vanity was set to arrive on 10/12. However, this was the day that a shower door I had also ordered would be ready for pick up. I was skeptical that this person was looking at the right thing, but he assured me he was.

On 10/6 I again called the Arvada store and the person said they had no record of the previous calls and transferred me to Kyle in Plumbing. Kyle told me that I would need to call the Lowe's vendor. I called the vendor who said that they had no record of this order in their system and transferred me to Customer Care. I spoke to Abby in Customer Care who told me that it had not been reordered and that there was no record of my calls or of the problem. She assured me she was escalating this and that either she or the manager at Lowe's Arvada would call me back that same day. Nobody called me back.

On 10/9 I again called the Arvada store and spoke to Tameka. She again had no record of the previous calls but remembered speaking to me the week before. She assured me she was taking care of it right then. She said someone would be coming to pick up the old one on 10/10 and that she would be unable to order the new one until they had picked up the old one. She later called me back and said that they would not be able to pick up the old one after all, but that she had ordered the new one and it was on its way. She said I could call the Lowe's vendor for tracking information. On 10/10 I spoke to Randy at Lowe's vendor who said it had been reordered but that he didn't have tracking information. He said he would call me on 10/12 with the information. He never called me. On 10/13 I spoke to Tim at Lowe's vendor who said it was showing a ship date of 10/16 and that it would arrive 3-5 days after it shipped.

On 10/16 I received a call from Randy at the Lowe's vendor who said it was showing a ship date of 10/17 and gave me the tracking information for Seko delivery service. He said it would arrive in Denver on 10/24 and that they would call me to arrange delivery once it arrived in Denver. On 10/24 I called Seko and was told to call the Denver delivery company to arrange delivery. They said they had not called me to provide me with the delivery information because they did not have my phone number. I called the Denver delivery company and was told they would deliver it on 10/27.

On 10/27, a man in a small van arrived and told me that I would need to find 2 additional men to help him unload it. I told him that the previous one had been delivered with the necessary equipment to move it. He said that the best he would do was leave it on the street for me. I said I could get one person to come help and that the 3 of us would be able to do it. He responded that he would need two additional men. This was extremely offensive. At this point I said I would like to open the box completely in the van before proceeding. When I opened the box, I saw that it was a completely different vanity than the one I had ordered. I refused the delivery.

On 10/27 I called and spoke with a manager at Lowe's Arvada and told him that the new vanity was not what I had ordered and asked if I could just return the old one for a refund. He told me that they did not want the old broken one and that he would issue the refund that day. I did not see the refund on my credit card, so I again called Lowe's in Arvada on 10/29 and spoke to manager, Jonathan. He could not find any record of the order or the refund. He said he would speak to Tameka when she returned from lunch in 30 minutes and would call me back. Two hours later, without a return call, I called Lowe's Customer Care and spoke to Trayvon. He found the order immediately, put me on hold for a few minutes, and when he came back said he had issued the refund. An hour later Jonathan called me back to say that the refund had gone through.

As you can see from this timeline of events, this was a really frustrating experience. Nobody seemed to know what they were doing. Half of the time they couldn't find my order in the computer. None of them had records of the previous calls. It was as if Lowe's customer care, Lowe's vendor and Lowe's Arvada were all using completely different computer systems that did not communicate with each other. Multiple times I was told I would get a call back, and never did. This was one of the worst shopping experiences I have ever had. It has delayed our remodel project by over a month. I can assure you, I will never shop at Lowe's again.

The older man set up the range while the "kid" complained. I asked if they were sure it was level and they said, "Ya!" I said, "I don't see a level", The kid said we can't have them because they get stolen by the drivers. I was dumbfounded. I just knew this range was not going to be right and I was correct. I tried baking several times and everything burned, I lowered the heat and still burning anything I tried to bake. I called Lowe's within days and demanded they get me another Range, I told them it was because they had dropped the one they delivered. I even contacted Frigidaire.com (they were great) and they agreed it could have been damaged from being smashed down with such force. I did get the second Range and the SAME delivery "KID". A smart mouth punk, a wise guy, bad attitude and very rude.

He tried to tell me that there was nothing wrong with the range he delivered. It was ME, I just needed to get accustomed to the newer ranges because they burn hotter! I said, "Are you an idiot? I was not only a Nurse but I was also a Pastry Chef", I had made wedding cakes and used an oven before he was born. What he was saying made no sense, It was like telling someone a new car goes faster than an older one, If you are going 65 mph you are going 65 mph. If the oven temp is set on 400 it is 400 degrees how can it cook hotter? Once he left I called Lowe's store and explained how rude this 'Kid" was and how he wanted me to check off all the things he did and sign the slip and I would not do it. He did not leave me a copy of receipt for my records and I wanted one mailed to me, they said they would. I never did receive any receipt. They also were to speak to him about being rude and smart mouth but sure they did not.

I did have an issue with the second range and I never contacted Lowe's, I contacted Frigidaire.com direct and received immediate service. I don't recommend Lowe's for any major appliances and never have them install anything, they have NO experienced employees. I am not adding an order number as all has been taken care of, I just wanted to make other consumers aware of Lowe's bad business practices and very sassy and rude delivery persons.

This time I’m told there’s a $170 additional charge for installation and take away of old dishwasher, and that I also needed a power cord. I’m also told that there plenty of these dishwashers in stock, so she couldn’t understand why the previous order was canceled. No one mentioned the power cord in the prior order. So, ok, we have a new order and that it would be completed in 2 days. Not so much, the installer called ME, instead of my tenant to schedule the install... to be done in the following week. I explained that he needed to call my tenant to schedule, not me. That was 3 days ago, and he still hasn’t called my tenant. I left another message with the contractor that he needs to schedule it with the tenant. It seems like everyone I’ve spoken to at Lowe’s is incompetent. Why is that?

The stair nose was not flushed on the steps -- that was in TOLERANCE and the installer did not think it was an issue. The installer told after the installation allow 3-4 hours -- so we left for the day. I sat down at the top of the stairs where apparently a dark paste/marker was applied -- that stained my pants -- we placed a cover over the top stair. Too many.

Bottom line get someone reputable that cares about quality. Lowe's will tell you that have 1 year in case there are issues and your satisfaction. What they don't tell you is up to them to decide that quality. And the installers, care about speed -- not quality. And, should you disagree -- now, you have to go pay someone else for that quality. My advice, avoid the sales talk. The quality in assessment and installation is not present. You will wish you had paid a little more to have it done RIGHT. We will not use Lowe's nor recommend them again.

He put the new backsplash in which came out better than the first, but in doing so damaged our granite countertop with the saw, blew out a GFI circuit, left holes and unfinished tile behind the oven, left a hole on the wall where the backsplash ends on the one side, put a hole in the window sill and never bothered to finish a small area which extends behind the refrigerator. He apparently also never sealed the backsplash where it meets the granite countertop and now the grout is cracked and falling off. I again called to complain and again Ultimate Home Services sent out a supervisor to assess the damages. He took photos and said that he would do a report. After several days his office called us and offered $300.00 to repair our damage. My wife and I saved for several years to get granite which cost us $6000.

I turned the money down and I told one of the assistant store managers named Scott, who is about as useful as an ingrown toenail, that I wanted to get my own contractor to do the work and that I would get at least two estimates. I also asked that they have Colonial Marble, who installed the granite to come out and assess the damage. During this I am also working with a customer service agent from Lowe’s, but who is equally frustrated when she has reached out to the store to get the OK from the manager to have Colonial Marble come out. She finally got the work order to send Colonial Marble out but that was after I called the store and requested the name and telephone number of the regional manager. Colonial finally came out and they were able to repair the small holes in the granite. Holes that were not there before this backsplash ordeal, granite countertops that my wife and I paid $6000 for.

Through this ordeal I attempted to speak with the store manager at Lowe’s named Jason. I’ve stopped in several times, I’ve called several times, but I’m always told that he is not there. Does this guy ever work. You would think that as A store manager he would reach out to his customers when something like this occurs. I have requested through Scott and the customer service representative that the entire cost of the backsplash be taken off my Lowe’s card. If this was an appliance were something I could take back I would. Scott laughed and said, "We can’t do that right now."

The customer service representative said one thing at a time. So I called my Lowe’s card and disputed the charges. Never again will I purchase anything from Lowe’s. If I need rugs I will go to a rug store. If I need tile I will go to a tile store. After all the money I have spent at Lowe’s three years you would think they care about their customers. Obviously they do not. I am still in the middle of getting estimates to fix the rest of my tile and the other damages caused by the installer. Not to mention my kitchen has to be repainted since the last contractor told me he would have to cut out a piece of drywall and replace it with a new piece to do the repair properly.

The guy picked up the refrigerator 3 days after the call, never called or informed us the product was being picked up. Lowe's informed me we would be refunded in 24 hours. Waited another week, still no refund. When I called Lowe's they had misplaced the product and could not find it. Had to wait another week to hear anything. I finally went back to the store, took my original receipt and talked with a manager. Finally was able to get money back. Placed a food loss claim over a month ago, called Lowe's to figure out what was the hold up, and again they did not place the order in. The claims department found the claim but said I needed to complete a new form. I will never do any business with Lowe's, they are highly unprofessional and if something goes wrong with a product you are very likely not to get the help you need. For me it took over months for Lowe's to get anything done.

I will NEVER shop at Lowe's for anything ever again! The worst experience of my life! They have not even called one time to express empathy about this situation or give a straight answer as to why I don’t have my items. I keep calling every day, most days no one even answers the phone. I spoke to the Mngr Rudy once and he didn’t seem to care at all. I was ripped off by this company and will be taking legal action.

Lowe's allowed Counter Source to handle this problem though we kept going back & forth with Lowe's & Counter Source numerous times! When the SAME installers showed up on Day 2 the main installer was still VERY furious at me for not allowing the installation of broken granite the 1st time. He left a blade on my countertop. I told him to please remove because it camouflaged with the granite & it was a hazard. He just looked at me & later I found out he left it there as I cleaned the granite with a wad of paper towels. I could have cut myself. The installers also attempted to remove the dishwasher & left the bottom grill cover sticking out. On Day 2 they just left that grill loose & didn't put it back. I had to ask the plumber with Lowe's when he was here if I could pay him to fix it for me because I didn't want the same installers coming to my home...

Counter Source apologized via email mentioning they don't operate like that, but their employees represent the company! AND on another issue, but at the same time: Lowe's was VERY slow at providing help to replace my floors because an employee was taking days off every week SO by the time they followed up on the floors it was too late. I'm selling my home as is.

Most other departments there are no better, including the outdoor landscape materials area with its mountains of stone. The employees are basically brain dead idiots, and it is faster for me to look on the Lowe's website to find the location of a product in the store than to ask any employee I may happen to stumble upon. I’ve been told by employees they don’t even carry a product, then a quick online search shows me they do. Getting anyone to get something off a high shelf also proves near impossible. I wanted a specific type of drywall mud and had the employee try to talk me into an inferior brand stacked nearby on the floor so he wouldn’t have to get the product I came to purchase off the upper shelf. I hate this store and try to avoid it at all costs, but there are a few things they carry that our local Home Depot does not.

It took us three hours at the store to get a correct contract for installation. I was told that I couldn't get the 0.89/ft. installation price if I didn't order the underlay also. The Pergo flooring comes with it already attached. I was told they don't trust my measurements, I told them fine... I'll just return all of the extra when the job is done and get a credit.

This morning Oct 16 I called to see if the first order was delivered, it was due in yesterday. Clerk told me she'd check and call back. This afternoon I called and got the same clerk and she said it should be in the next couple days. I asked, "How do you know? Did you check?" She said she'd have to ask the manager... I waited on hold until I was disconnected. An hour later I got a call from another clerk who said my first order was not placed due to a glitch in their system. He said I have to issue you a credit that can take up to a week to process and that I have to place another order. I told him we had been waiting over a month. How long will it take to get the new order? He said, "When it gets here." My furniture is piled in all the bedrooms so the new floor can go down. I was promised a call when the material comes in so that we can schedule installation... FAT CHANCE.

Updated on 01/18/2018: Lowe’s Complaint - Flooring Depot Muskegon Michigan store 0199. Sept 11, 2017 we ordered flooring and was told delivery from the factory would be Oct 15. We were to sign the installation contract after they measured. I called four times after measurement and repeatedly they did not call back. Finally they got the measurements but failed to contact us. Last year we had the same flooring, and they over inflated the measurements by 100 feet for both materials and installation. This is in excess of the 10% scrap allowance. Again this year they over inflated the materials by 80 feet, which resulted in a second order of another 100 feet. This second order has been sitting at the store, we were not contacted. It took us three hours at the store to get a correct contract for installation, each time it was written up wrong.

I asked him to correct the telephone number on the order that was incorrect and still on the third try, it’s wrong. I was told that I couldn't get the .89/ft installation price if I didn't order the underlay also. The Pergo flooring comes with it already attached. I was told they don't trust my measurements, I told them fine... I'll just return all of the extra when the job is done and get a credit. This morning Oct 16 I called to see if the first order was delivered, it was due in yesterday. Clerk told me she'd check and call back. This afternoon I called and got the same clerk and she said it should be in in the next couple days. I asked... “How do you know? Did you check?” She said she'd have to ask the manager... I waited on hold until I was disconnected.

An hour later I got a call from another clerk who said my first order was not placed due to a glitch in their system. He said, “I have to issue you a credit that can take up to a week to process and that I have to place another order.” I told him, “We had been waiting over a month. How long will it take to get the new order.” He said when it gets here. Really? Oh it’s been sitting in the warehouse and can be here in 2-3 days. Will someone call? Sure. My furniture is piled in all the bedrooms so the new floor can go down. I was promised a call when the material comes in so that we can schedule installation... FAT CHANCE.

Called 10/21, 10/21, 10/22, 10/22... Yep. The reorder was not placed and they can't find the order. Although my visa was charged. I called to customer service and asked to speak with a manager..and I got the same man. The order is being placed for a third time today with estimated delivery next. Thursday. The manager says... “Normally the material is picked up by the installer.” I told him, “No it has to acclimate for 3 days.” He says… “It does?” I told him to correct the phone number, and he said, “There's also a number for the cell. That is the wrong number also.” Only after the material is actually here and we have it 3 days can it be installed, so now we're looking at the very soonest October 29th. I will update this complaint with back up information when finally completed.

This is the follow up of my prior complaint. The flooring was delivered 10/26. I called to have the installer scheduled. She said I needed to call them, I told her I didn't know who to call. Installation was done 10/31. The installer said we don't need the 4 transition pieces, but that we would require a subfloor to ensure the floor was level from the prior installation. We paid the installer an additional 460.00 for labor and material for subfloor. On 11/2 I returned 6 boxes of flooring and 4 transition pieces that were not installed. In addition I have one box I am keeping that is 95% unused. It took 1/2 hour to process this return... sales receipt trans # ** time 11:02 thru trans #** time 11:27.

I asked for a refund of the .89ft installation charges on the uninstalled material I was returning. She said the installation is priced per job, not by the foot. I had her send someone from flooring, who told me she would call the installer to see how much wasn't installed. I told her it's sitting right here on the pallet. She said she'd call me later that day. On 11/4 I called and spoke with Sam, who later called back and said it wasn’t taken care of. Yesterday 11/8 I called and the girl said...”Oh I thought someone else called you back.” She stated the installer said he was only paid for what was installed and there would be no refund, I asked to speak with the manager and he wouldn't get on the phone, she said he told her to transfer me to central production where I would have to answer a bunch of questions and she would transfer me. I was put on hold and not transferred.

Now let me give you proof…transaction number one dated 9/11 Sales person Timothy ** photo attached. Required nine calls. Transaction number two dated 9/25 sales person Robert ** project number ** photo attached. This required 3 calls and three hours for him to write up the project number. Transaction number three dated 10/17 to reorder transaction number one was done over the telephone. This required four calls. Transaction number four dated 10/22 to reorder transaction number three was done over the telephone. This required three calls. Now, the credit that I am entitled to is as follows: your project number ** I was charged 408.79 labor. Labor is based on .89/ft.

There was 7 boxes not installed at 20.62 ea= 144 feet. Purchased 23 boxes at 20.62 = 474 feet then installed was 330 feet at .89= 293.70. Credit due balance uninstalled is 115.09. Also credit due is 15.00 charged for lead test that was not done. Well it’s been seven days…in the meantime I called to have the installer to return because we have a large hump in the middle of our floor. We were told we would get a call within 48 hours to schedule an appointment. l called on the 14th, it's now the 17th.

Does anyone at Lowe’s believe in customer service??? Well it has now been four days since the resubmittal. No response. In the meantime, picture attached...I again had to call customer service to get the installer to contact us. On 11/20/17 the installer attempted to fix our floor but was unable to because they didn’t nail down the subfloor. The floor will have to be pulled up and reinstalled. The work is scheduled for 11/26. 1/18/2018. We did not receive a resolution to our complaint. We were overcharged for the installation labor in the amount of 115.00. The labor is calculated on footage, seven boxes at 120 ft per box were not installed and returned. Also the installer did not nail down the sub-flooring that they installed. The entire floor buckled and had to be pulled up and reinstalled. Steve (customer service direct line **) was involved during this process. He assured us that he would handle our refund.

In addition we were charged 15 dollars for a lead test that was not done. Steve had Sam call us and then he didn't follow up, he told us to go back to customer service at the store where we returned the flooring. Sue looked up the returns and said that she'd take care of it after she spoke with the cashier at the return counter. No one called us back so I called Steve ** who assured us for the fourth time that he's take care of this. We received a follow up call from Steve on 12/25/17 that he was still working on it. Lowe’s spends how much each year on advertising to get new customers, yet can't hire competent help in their customer service??? This complaint is going to be posted daily on every consumer review board that I can sign up for. Everyone reading this...please call Steve!!!

This happened on multiple items and the prices varied from a few cents to close to a dollar. Nobody could explain why. Took order home, called a week later to check on order was told another week. Lowe's called later that week to say that latches that were ordered were not compatible with gates. Lowe's then said the order was not special order and everything was in store. Went to pick up remaining order and they did not have the posts... computer showed 38 on hand and they had one. Prices from online to store on corner post were $18 difference. Had to return latches to get different ones and they put them on a Lowe's card because I was going to repurchase the other ones.

After finding out they didn't have anything and wasting 3 hours, told Lowe's to forget it. Came home and loaded up everything and returned it all! They kept saying they had the posts but they didn't. They said they would reverse the credit on the gift card and credit it back on the cc, then said they couldn't do it because it was the weekend. Lowe’s said they would call on Monday when they had the charges reversed. No call. Called to talk to asst manager and Jason ** wouldn't take my call. Went to store and Jason wouldn't come out of office to talk to me. Asst manager Joseph ** said it would take a few days. My best advice would be to not order anything online or otherwise because this is a huge headache. Not the first time problems have happened on orders online or otherwise.

Oct 9 call from store, they had yet to re-order carpet and they had questions about the re-order. Oct 11 my wife talked to Dan at the store, who promised to call her back in two hours, still no call 5 days later. Oct. 3rd I spoke to Stephanie in Corp. customer service. She promised to email the 4th with an update. Never got a response from her. I emailed and called her Oct 12, no response. I finally got through to her on the phone today - no apology for not contacting me. Said she was busy with 32 cases... I told her to pull the partial carpet install out.

I notified the local Lowe’s store of the issue and have been passed around for the last 3 months with no resolution. They only use one installer and they wanted me to let them back into the house to fix. I refused to let them in my home after my first experience. The other solution they offered was to have one of their local employees to come at the same time the installers came and I agreed. We were at that stage and then the person handling at Lowe’s passed it off and I had to start all over.

I talked with the assistant manager at the store and he was rude and snarky to me. At this point I would just like 25% refund to get the carpet fixed and for my time and treatment. However, there seems to be no management at Lowe’s or corporate that cares about how I was treated by their subcontractor or quality of their services.

We were told the installation would take 5 days but it only took 3. The workers were fast, skilled, courteous, and very professional. The quality of the tile installation was superb. On our upstairs wooden subfloor, they screwed the Durock underlay down with plenty of screws spaced about 6 inches apart so that the floor would not squeak as well as be more secure. They ran chalk lines at key places on the floor to establish a balanced tile pattern in relation to doors and walls and keep all tile runs straight. They used spacers on every tile so all grout lines were perfectly straight and consistent. The grout was consistently level with the tile surface everywhere.

They went beyond what was asked of them and replaced about 12 feet of wooden bathroom baseboard with tile. The installers did their masonry mixing and such outdoors on old pieces of our carpet that was being removed, and they cleaned up their mess at the end of each day so we didn't have to walk through dust, dirt, scraps, etc. The installers worked hard and fast, didn't even take lunch breaks and worked from 8:30 am to 5 pm. I felt so bad for them I gave them lunch one day. They were from Bryan Tile in Kissimmee, FL, a small group of Puerto Rican and Cuban-Americans. Very nice, hardworking, conscientious gentlemen.

Before the installation, Keller sent an estimator who took measurements with a laser measure and used a brilliant software app on a tablet to create an accurate scale drawing of our floorplan with all transition details, etc. They then used that to create a very accurate materials list, which turned out to be extremely accurate for the most part. When the job was done, the installers only had two tiles and 2 bags of grout left over. They were short a few bags of thin set mortar, but since I live very close to a Lowe's, I picked up some for them to avoid delays.

Lowe's was the only weak point in the process; they were very slow in getting our materials ordered. The particular tile we ordered required a special order from the manufacturer, and there was only one employee at the Port Orange, FL store who knew how to place the order, and he was out for several days. There were various other delays and then Hurricane Irma came through, so ultimately it took a month from the time we ordered until the order was completed. But at least in the Orlando/Daytona Beach area, I would certainly hire Lowe's/Keller Interiors again at least for flooring.

Now we are at 10 days with no calls... Delivery was set up for today. Called delivery company to ask time and was told my order was DELETED by the store!!! I patiently straightened this out, was told 10-12 delivery window, took off work and received a call at 945 that my dryer had been SOLD!! No delivery til Friday now, I won't believe it till it happens. It's been so bad that we are now getting appliances at cost, plus a $75 gift certificate. Honestly after all of this, they should be paying me. They debited my bank account and I still don't have a washer/dryer! Never again!!!

I think they're just prejudice because all of a sudden there's no receipts of purchases. I dealt with the assistant manager named Chris. He brought me back an open Box and there was a broken part in it so I return that one. Then he gave me another one I took back to Midwest Power Equipment. They told me the engine will blow on That one too So now that the leaves are falling I don't have a leaf blower yet so if you are Hispanic I'd go to another Lowe’s or avoid it together. Go to Menards.

Lowe’s is a decade behind when it comes to an online-to-store purchase experience. Where I cannot cancel an order and have the money either refunded to my card or given to me in another way. Home Depot does not have this issue when a cash gift card is used. Lowes is behind in all sense of the word and Home Depot will outpace them. Also, they stationed a kid at the return station, who when I approached telling him I needed to work out a cancelled order, he said, "I don't know how to do those. Go over to the checkout line", promptly yelling "I can help people with their purchases" to the line of people as I walked away. If he can't do returns, or work with canceled orders, then move him to an actual cashier line, not the returns. Their employees just seem absolutely clueless and the technology is several years behind their biggest competitor, which is huge in the retail space.

4/5/17 Sunny comes and Ed walks him around to show mistakes. Finished job. I walked around and found more mistakes that he covered with caulking. Windows inside were also cracked which he covered with caulking. 2 broken screens. Called Ed and said he needed to come by and look at windows that they were not done correctly. Rained 4/5 and 4/7 and left for step father's funeral in AZ on 4/8 - 4/16. 4/16/17 Called Ed to come and look at windows with a construction friend. Also spoke to Brandon ** project coordinator about problems. Ed did not come back till 4/29/17. He walked around house with construction person and agreed job was not done correctly. He will call another installer. 5/2/17 Called, left message with Ed. 5/4/17 called and left message with Ed. He called Rich new installer will come by. 5/6/17 spoke to Rich coming 5/11/17. No show. 5/14 5/16 called.

5/18 both called and will come that day. Went over everything. Rich will redo all windows on the outside. Take off all and replace all after Memorial Day. 5/28 called. 5/30 called Brandon. 5/31/17 called Rich. 6/1/17 Rich called coming 6/12/17. Now 11 weeks. 6/4/17 Called Brandon about the broken screens and bad windows. Called corporate office put in a complaint with Christina. Will get back in 24 hours. Never received a call. 6/09/17 Ed will drop off windows. 6/10/17 Called corporate again. Couldn't find complaint. Found complaint, told to call Rob **. He is out till Wed 6/14, called Brandon. He is out till 6/14. Complaint #**.

6/12/17 Came home at lunch. Justin was working and he had done 2 windows he only fixed. He did not replace. I told him to stop and called Rich and Ed. Outside needs to be taken out and done over not put a band aid over it. Rich agreed and will talk to Ed and Brandon. Call Corporate, spoke to Amanda ** also was trying Brandon and Rob told her they were out till 6/14. She said she would research and call me back before 6. Called her at 5:30 and tried to leave a message. No room on machine. Called again at 5:55. She answered. She said she will call Ed. I did not want Ed to call me. I wanted someone above him. No call. Called Rich. His worker will come on 6/22/17 to take out and replace not fix all windows.

6/18/17 left messages with Amanda ** corporate office and Rich **project manager to make sure job will be done correctly on 6/22/17. I have 7 boxwoods ready to plant that are now dying. They are suppose to go in below the windows. As of now it has been 12 weeks to get a 2 day project done correctly. IN September my windows were finally done. Not the best work but at least done. I asked for some type of compensation for all the hours I was on the phone and the times I spent waiting for the contractor and they cancelled. Their reply, "Sorry we are done." I was appalled by the whole ordeal and will never go to Lowes again. I am also telling anyone to go to Home Depot or Ace.

I called Lowe’s again and was given the delivery service number. After about an hour on hold the dispatcher said "I have no idea where the delivery people are and why it’s taking them so long to get to you!" After that response I physically went to Lowe’s to cancel the entire order. I was told by the customer service that XPO did this kind of thing all the time!... Go figure!!! Note - the Lowe’s store is in Mt. Pocono, Pa.

I pointed to Lowe's as per contract the humidity fan was not installed. Once again Lowe's tried to use the same tactic and reported that I had paid for the fan but not the installation. They wanted an addition $1,611. The installation was clearly in the contract but the installation team member just took a picture of some spreadsheet and then asked me to provide a line item of where the fan installation was listed in the contract.

Another month goes by and I now have a hanging light/fan switch that is hot and according to my electrician not grounded. I contacted my homeowners insurance policy and they recommended that no other workers be in the house until corrected. At the same time they did pick up the trash in front of my house but neglected to paint the baseboards or clean the bathroom which had 1/4 inch of tile dust on it. We are now well into October and I am getting ready to close Escrow so I order a final inspection on the bathroom and it does not pass. Escrow is set to close the 14th and the best Lowe's can do is get someone to address the issues after the 15th.

Lowe's believes whatever these contractors tell them. I asked to bring the mower back to the store I purchased it from to show a store manager these contracted people are wrong. They refused which tells me 2 things, they know they are ripping us off, and the store managers don't know much about what they sell. The worst customer service ever. Eric says he's proud of Lowe's Customer Service. I would be too if I got paid for nothing. He should be reading these reviews but it looks like Eric and Lowe's stay away from these reviews. So fed up, I mailed my Lowe's credit card that I've had for 32 years. They can keep it.

A third call to the installation company. This time I was fortunate to reach a customer service person who knew what she was doing and found the information provided by the store. She promised to try to expedite the washers installation and promised a call-back which I received. Seems the installers schedule was full and the customer service person wasnt sure when they'd be able to install the washer. A technician finally called earlier last week and scheduled the installation for get this 10/2 (it actually happened on 10/3).

So, time of purchase to scheduled time of installation sees 52 days lapse, all while we're anxiously waiting for the new dishwasher to arrive. My wife and I are totally dissatisfied with this entire purchase experience. The repeated promises of call-backs that were never returned indicates to me that common courtesy among everyone involved to be sorely lacking. Suffice it to say, when considering future major appliance purchases, we'll be taking our business elsewhere. We'll still shop Lowe's for the 10% military discount you offer, but that will remain our only reason for shopping at Lowe's.

Lowe's sent two guys to the house and I was late meeting them. They were on their way down the driveway leaving when I got there. They said they couldn't start it either until they realized they weren't supposed to pull the start cord as hard as they were doing it. I said it had an electric start and I had a electric cord out there that was plugged in and ready for use but they had ignored it. I told them I don't care about the pull start... I had to start it with the electric start. They refused to walk a couple of feet back to the snowblower to try it. They just said that the pull start works if I don't yank as hard!

I have a shoulder injury and bought it because it had an electric start and I explained this. They just ignored me and got back into their truck and left. I reported this back to Lowe's and they said their guys said they got it started so they did their job. There was nothing else I could do. It wouldn't start last winter no matter what method was used. Again, it didn't snow much so it wasn't used. So, I spent $650 on nothing. I wonder if my being a woman meant they could take advantage of me. The two guys were pretty condescending.

Today I drove to the store with pictures of the problems. Two store managers sat with me and promised to work on the matters. I hope that the store managers can make the corrections happen, but I'm losing faith. If the problems are not corrected, my next step is small claims court. I see that an attorney can contact me if I check the box at the end of this form. The box is checked.

First, it took three phone calls and nearly a month before someone came out and looked at the problem (in the meantime, the gate was still dragging against the ground). The young gentleman who came out took a picture and said someone from the store would be in touch. We did not receive a call for 6 days, so I called the store to see when they would be out to fix the problem. They stated that it was not covered by warranty and it would cost over $100 to get it repaired! This is a fence that is less than 6 months old! What is more frustrating is the poor service that was received - calls that do not get returned, weeks to get someone to inspect the problem. If you research the internet, you will find that this is a more common theme than you would want to believe. We will never spend another dime with Lowe's.

I was shocked Tuesday answer that he was so heartless. I reached out to customer care. They contacted the store and set me up with the manager by the name of ** and a cabinet designer by the name of **. They put my design together. I paid for it and I thought I was all set. Care accidentally made a lot of mistakes. Put me under a different customer name different address different phone numbers and emails.

I try to get it corrected through the other cabinet design by the name of **. His reply was, "Oh well I have to cancel your entire order refund. Your card and rebuild it again." The difference between the two was in a Normas $6000. Since when I purchased my cabinet design there was a sale going on and I took advantage of. We are a month out now. I still have not got my cabinets. I don't have a kitchen no sink nothing to cook on. Waiting on my cabinets and sink. Now they want to charge me for my sink which was supposed to be free with my cabinets in my granite countertop that I'm not getting any less. I pay an additional $1400. I will not get my My cabinet design. I find this to be unjustified. I paid for my Product and I expect my product.

Lee list to say I'm being bullied to pay the extra $1400 no free sink more money out of my pocket. I won't have a Fossett. I won't be able to get my dishwasher and they don't care. The manager ** at the Lowe's store in Aiken basically said, "It's all business and you should've never been able to get that discount." I will never never buy from Lowe's again. Welcome to Home Depot.

Yesterday I spoke with different people who I was told they were manager but they were head cashiers or customer service and I was hung up on twice by other managers this morning. The only reason I even got a call today was because I emailed the actual company to complain about the issue. THE WORSE CUSTOMER SERVICE!!! First time ever buying from there but now I know better never to make the same mistake. I have wasted my time and had to get rid of my food because I had no working refrigerator.

I've been told on 3 different occasions that it would 3 to 5 days and at the end of each of those there were only excuses about what went wrong. I was also lied to by a service tech who assured it would by end of week. When I called servicer I was told that I was not on list for any repair and that part had to be ordered. Bottom line don't waste money buying Maytag. I will never do so again. Lowe's and Maytag customer service is less than a joke.

Seems a bit far fetched. So, instead of having my refrigerator delivered within their stated ten days, I must wait for a delivery date three times their stated date. All I received from the manager was: "Sorry, we cannot control delivery dates." I would think a company as large as Lowe's would have better control over their inventory and delivery systems. As it stands, I will await delivery of my refrigerator and pray it will be delivered within this new time frame. I have my doubts. With the ridiculous way of handling of my order, I will no longer deal with Lowe's for any of my purchases. Perhaps anyone possibly placing an order with Lowe's will ask for an in-stock confirmation and a definite delivery date. I will wager any amount of money Lowe's will be incapable of providing either. Good luck!

Cento Solutions blamed everybody - Lowe's, me for not cutting down a sapling, etc. They totally covered up and lied to me about the incorrect drawings. On top of this there was a project manager assigned to this project from Lowe's who totally refused to return my calls. The result was that a project that should have taken approximately a week took over three months. I had absolutely NO use of my deck - it no longer existed. My deck furniture and grill were relegated to the woods (picture Hurricane Harvey). As of September 26, 2017 I do not have the final inspection approval for the deck. The quality of the sub-contractor is exquisite. The cooperation from Lowe's and their contract with Cento Solutions was and is totally acceptable. I will NEVER use Lowe's for a project again.

September 26, 2017 after many phone calls I made to Lowes and two personal meetings I had with two store managers, I finally spoke to StainMaster directly. The bottom line is they require professional cleaning service before they will start a claim. End result we will need to have our Stain resistant pet protect carpet professionally cleaned every six months. Two people and two dogs living in a 2900 square foot house and StainMaster carpet cannot handle it. The carpet I replaced was 22 years old and I had my children and many dogs/cats in the house. I never needed to pay for professional carpet cleaning. I spent $10,000.00 on junk. I will never purchase StainMaster products. Lowe’s did a terrible job of post-sales customer support. I’ll continue to buy small items from Lowe’s but I will not consider them for any major purchases. Lowe’s follow up is the worst.

Well, here it is Sept. 22 and guess what? No rebate. Maybe I should have asked him what year! I called the BBB back today and her answer was she'd done all she could, contact Lowe's again. I'm done contacting them. Before I went to the BBB I had talked to several extremely rude people at Lowe's who actually had me in tears, I was put on hold for 33 minutes while they "looked into it" and then I was disconnected. I'm an old lady living on social security, I had to save a long time for this project. Since then I have gone to Home Depot and Menards and purchased items that also had a rebate and I've already received those rebates! I think Lowe's need to visit one of those stores and learn how to do things and how to treat their customers.

19 days later and 6 phone calls (3 to Lowe's and 3 to Tech Pro Plus who did not answer and had a full mailbox which did not allow me to leave a message, with a minimum wait of 15-20 minutes with Lowe's) I still do not have a repaired dryer. I am currently on hold for a supervisor at 33 minutes and counting. 5 minutes ago the rep said she would conference me with a supervisor but then put me on hold because of the connection. I am still waiting. I have always shopped Sears with great service and have learned my lesson. You get what you pay for.

I finally contacted corporate and they had an independent adjuster come look at the inside of the house and offer a settlement. However, when I asked Lowe's claims, "What about the flat roof which hasn't been fixed," they were totally surprised. It's year 4 and we are still waiting for a quote from the claims department to have our flat roof fixed. I was recently contacted by their insurance people called Custard but I don't understand why they are getting involved. I was told they are only contacted when Lowe's feels that they are NOT at fault and they are trying to find ways to cut corners. I honestly do not know what to do. I feel like they not only didn't do what I paid for ($26,000 with AC until on roof) but now they are trying to screw me over. Does anyone have any advice for me? Please!

First they said the color was close enough. Then they said it was my problem to take it up with the manufacturer. Then they said if I arranged to get it myself shipped to the manufacturer - they would refund me. Then I said I would I wanted it picked up or I would contact my credit card bank. Then they said four days ago they would start process a refund and deal with the manufacturer.

You see they use THE SAME EXACT method used by small players in the Amazon marketplace. They list the manufacturer's specs, pay wholesale NET 30 and keep the balance. Yet they never tell you that you have to have the relationship with their partner, THE MANUFACTURER. IN MY CASE THE PHOTO DID NOT MATCH THE CONTENTS:

They started with: Colors Vary. Try to keep it. Take a nomination discount. You are on your own. Pushed, we will take care of it. They do not. I criticize them. They get insulted. They stop replying. They never did a thing nor lifted the phone to help. They took no ownership. Not stand up people to do as they say. LIKE CHILDREN WHO HAVE NO REALITY OF THE ADULT WORLD W ZERO EMPATHY.

15 Days and I have no clue what is next?! I feel sorry for Lowe Stockholders. The box at Amazon is shipped in another box, not here. So after pressing them, knowing my rights they never in at least three business days worked out a resolution with the manufacturer. I told them I could used it in the future as now shower furniture at 33% off and I would still have to buy another brand. They said no, they offered it to me at cost so they could walk away without helping me. An easy way out each time for them. THEY COME FIRST EVERY TIME. SO I SAID NO TO KEEP THE WRONG COLOR AT 15% OFF FIVE DAYS AGO.

So all along they think they are doing me a favor... Three days after they were processing a refund and having it picked up, they asked me to keep it at 15% off... So I tell them I would have pursued a solution for the customer first, even lose money (this is now 15 days after the order... on Amazon Prime, two days after the order I get the wrong color, I email it in, UPS comes the next day and as soon as it gets scanned I get a refund).

15 days and counting vs 2 Days. So I realize that after three days (two business days) nothing progressed for they wanted me to accept the wrong color and asked me to. I said I am a merchant and large concerns did drop shipping (no inventory) 16 years ago, a time warp for me... And they never replied... I hurt their feelings... It is not Prime. Took seven days to get to me plus eight since I told them it was the wrong color... What do you think? I hurt their feelings...

So I contacted the person who told me that he would be overseeing my account. He never got to me and I left several voice mails for him. Feeling frustrated, I sent a letter to Lowe's corporate office and a few days later received a call from an associate and she advised me that she would check into my issue and call me back. She called me back and told me that the contractor installed that post according where the previous post was.

I advised her that my family member helped install the original post and it lined up with the other posts, but the one that the contractor installed did not. I also advised her that the installer was very rude and made several nasty comments. She advised me that if I want it corrected that I would need to pay additional cost to have it fixed. I am still trying to find out if there is any course of action I can take to get this fixed by no additional expense to me.

He said they were very busy and could deliver on Sunday September 17. I told him we had waited long enough and that Sunday delivery was unacceptable. He agreed on Saturday delivery and promised to call in the morning to give a two hour window. Guess what! It's 11 AM and he never called. They don't care for their customers at all. They take your payment and then you are at their mercy. I will never set foot in another Lowe's again. I hope a lot of people read this and steer away from this company.

Well if their lifetime warranty roof can last just one year I guess they are off the hook! Apparently all consumers are suckers that do business with Lowe's. Not one person working on our roof spoke one word of English! So no wonder they didn't follow directions. So $25000 is how much we spent on these two projects. I would have been better off hiring some regular Joe out of the classifieds for half the price. We thought that going with a big company like Lowe's that they would always back up their work and make sure it was done properly in the first place! We have spent so much money in that store buying all our carpet and appliances for our rentals over the last 20 years. We will never even buy a single item there again!

All summer I wrote to Lowe's to acknowledge and address the situation. Instead they are imposing a "final resolution" to pay half of the $25,000, I will still have a balance of $12,500+interest. 20 weeks have gone by. No product has been installed, except for the tub that had to be ripped up. It is sitting in the middle of the room with 100 lbs of concrete. Lowe's does not intend to refund or remove the tub. I am reaching out where ever I can. As many consumers think that Lowe's is honest, they have proven themselves to be corrupt. STAY AWAY FROM LOWE'S. USE YOUR RECOMMENDED LOCAL CONTRACTORS!

When I got to the customer service desk, I discovered he had followed me. He went to the other side of the desk, and after I explained the situation to the rep and asked her to call a manager, I pointed to the gentleman and said, "That's the guy right there I wish to make a complaint about." He came lunging at me across the aisle shouting, "You don't point your finger at me!!!" multiple times and got right up in my face. Finally a manager name Jereme came, and after explaining the situation again, I told him all I wanted was an apology from him- for a manager to tell him he can't talk to customers that way. He refused, so I asked for his manager. He tried to get out of telling me his name, but finally said it was Brad.

So I called Brad, and he just repeated what Jereme had said. I promptly got my ticket refunded, and bought my mulch from Home Depot. So I called corporate, and Linda repeated the same thing. The moral of the story? If you don't like being screamed at by a companies' employees, don't shop at Lowe's. Receipt # **, return # ** 9/11/17.