Lowe's Home Improvement Reviews

I don't know why there are so many bad reviews for Lowe's. I purchased a dishwasher on sale a year ago which arrived as scheduled. I also purchased a water heater 3 years ago which was installed by my plumber. Now I purchased a new front load washer. I am pleased with my purchases and delivery personnel have delivered as promised with no issues. Perhaps it is my location in El Paso, TX west side and great people here. Everything purchased has been in great condition - no nicks or damage of any kind and I will continue to do business with Lowe's.

My husband is a disabled veteran that has served 5 tours in the Middle East during the Iraqi War. We moved in May of 2018 and needed a fence installed at our new home in Sarasota. I received fence quotes from 5 companies before I spoke with the Lowe's on Central Sarasota Parkway. All of the other companies realized we needed a permit for a fence in Sarasota and included that in their quote. When I spoke to Lowe's, I neglected to ask about the permit because after speaking to all the other fence companies I was just assuming their quote included the permit. (My bad, I know but are they not a professional fence installation company?) I chose Lowe's because with my husband’s Veteran’s Discount Lowe's was about $150 less than the other quote we were considering.

4 weeks ago I ordered an electric range from Lowes.com. My delivery date was moved twice and when the appliance was finally due to be delivered, it arrived damaged. A week later, they tried to re-deliver the same damaged appliance a second time. Since then, in spite of two trips to the local store and three hours worth of phone calls to the store and to Lowes.com, they have failed to order a new range for me. So, I have been trying to cancel my order, but neither the store nor the website can figure out how to issue me a refund. Meanwhile, Lowes.com has charged my credit card three times tonight, each time for $20.00. Is it fraud? Or just more incompetence?!?! I will never buy from Lowes.com again!

Our hot water heater went out completely on a Sunday. We picked a hot water heater from Lowe’s online site. We were told they would be out the next day (Monday) to install it. We had to pay $1200 in full when we scheduled it. Had to call them Monday when no one showed up. Told us they wouldn’t be out until the end of NEXT week. This was the first time we used Lowe’s for installation and will NEVER use them again. We canceled the order and found our own plumber who will be out in less than 24 hrs.

Everything that could go wrong went wrong! Damaged merchandise, rude assistant manager, sub-par contractors, and frequent turnover of employees dealing with my bath remodel made this experience a nightmare! What should have been a 4 day job has taken OVER 3 MONTHS and is still not completed. Every part of the job had to be redone and I had to take pictures and micro supervise each step.

We had our fence built in January and paid several thousand dollars for an outcome that looks like our next door neighbor did it! It has been leaning since February and one part was ruined by a wind storm. Mind you no one else fence in our neighborhood was ruined, which to me says it was a crappy job from the beginning. We complained to Lowe's and were told that they could not do anything about it because it wasn't their fault; even though the fence was built LESS than a month prior. It was confirmed later by the contractor himself that they had not put enough concrete to make it structurally sound (something we already knew).

I ordered a custom made marble sink from Lowe's. I ordered it on May 15th 2018 at a cost of $528.87. I was told it would take 3 to 4 weeks to be made. It finally arrived around June 28th which is over six weeks. I collected it yesterday and have tried today to fit it into one of the new bathroom cabinets I bought, it doesn’t fit…The depth is way off. I tried three times shaving off some of the wood from behind where the sink would sit, that didn’t work. I tried cutting pieces of wood out from behind the front of the cabinet, that didn’t work. I have now had to cut a whole piece of wood from my new cabinet just to make the sink fit.

I would like to denounce the rudeness of a cashier and the misleading sale signs displayed that clearly indicate percentage discount in plant. Saturday at 5 pm, I was shopping at Lowe`s in Newmarket, Ontario when I noticed a sign hanging on the shelf above the lemons and oranges plants and I selected one to take home. Like had happened a couple of weeks before, with flowers, the register showed full price. I insisted because the sign clearly stated a sale for assorted citrus (is still there even today) yet the cashier insisted that it was not for lemon plants. I, assertively but not rude, tried to tell her about the sign, but rudely she covered her ears. Very arrogant behaviour and poor customer service; probably like the assistant assistant manager she does not know what citrus are.

My husband and I decided to buy a washing machine yesterday, 6/30/2018. We went to the Lowe's in Plymouth Meeting. We could not locate someone to sell the machine to us. We were told an individual would be out to sell us the machine in 10 minutes. Total wait time; one half hour. The salesman was not busy; just apparently taking his dinner break. (The manager said that they were busy in the back, but my husband observed the salesman in the lounge.) It was the store's decision not to have anyone available to sell to customers during his dinner break.

I do not understand why these women who work in the store are so very rude to their customers. Since the ones who answer the phones have no manner and not to mention how long they put me on hold then transfer me to the wrong department only to have a chance to hang up on me so I decided to drive down to the store although it's more than 10KM away from our house. I finally figured out why they are so rude. Because their manager (the tall ** guy wears glasses) is a very arrogant ** and a very rude person with no customer service skills, no kidding the people from customer service are rude just like him! Wonder how could a person like him can get the job as a store manager in the first place. I witnessed how rude these women from customer service are to everybody who went to their desk to ask for help, they are basically a rude team led by a rude manager.

To make this long story as short as possible - we hired them because we thought Lowe's would provide good customer service and quality work. Boy were we wrong! They started later than promised, some days no one would show up, no communication at all. Before the work was done they disappeared, did not return our calls, and when we called the store manager and even corporate, all they did was refer us back to the original contractor who abandoned us and did not return our calls.

We ordered carpet from Lowe's. They assigned us a date for measuring. We got a 2 hour window. After 2 hours with nobody showing up, we called. The carpet measuring and installation is done by people outside of Lowe's. They said they would be there in 20 minutes. Much later the guy arrived and was rude. He said not to complain to him, but to take it up with Lowe's, that it was their fault he didn't show up and was late. We called Lowe's and they expressed dissatisfaction with him and couldn't believe he said that.

Purchased a Samsung dryer at 8AM yesterday at Lowe's. It was a scratched return. 6:30 last night was setting it up. Went to level it. Found that rear adjustable leg was missing. I called Lowe's. Talked to appliances. Guy said "We don't carry those in the store" and didn't say anything else. I said "Do you have any suggestions?" He transferred me to warranty department. Bored and curt woman at warranty got all my info and proceeded to tell me it wasn't covered under warranty. I said "I just bought it 10 hours ago!" She said "If you want the part, you have to order it and pay for it" Then transferred me to yet another department.

Horrible delivery system and management. Was told several times by their customer service people that I would receive a call concerning my delivery issue. Never received a call from anyone. They really don’t care about their customers. I can only say I wish I had gone to Home Depot.

In Feb purchased a light fixture and some other items and because our purchase was over $200 received 2 x $25 CASH CARDS and yesterday went to Lowe's with our purchase and they would not take them as expired at end of April but there was no dates on the CASH CARDS and nothing was said when these cards were given out at the til. Our cashier went to the Manager to see if he would accept and NO. I will never shop there again - pretty crappy. Very deceitful on the part of Lowe's. Shameful!

The Northeast #Lowes SUCKS! Spent $1016.00 LAST WEEK for a refrigerator that will not stop beeping... Took an hour and a half to find someone to help us buy the damn thing in the first place. I KNEW better!!!! The A&E Service tech Andrew found the problem after an hour of looking. The door hinges are bent and the socket in the door that the hinge sits in is bent also! Cannot be fixed without replacing the door and the hinge!

Lowe's has totally lost a long time customer... We are now on day 34 waiting on a paid warranty repair for a broken washer bought from them only 3.5 years ago. Warning to anyone dealing with Lowe's... Just don't! I bought a brand new Samsung Front Load washer Nov 23, 2014. With a 5 year extended warranty. Circuit board had to be replaced Oct 2017. Washer totally died on May 26, 2018, called in for repair. Repairman finally showed up on June 12 and determined it was beyond economic repair. It is June 28, I am still going to a laundromat and waiting for money to replace the broken washer that's sitting out on my back porch. Lowe's of Kinston, NC is responsible for the original sale, the slow repair, and the non-payment for a replacement. I will NEVER buy anything from Lowe's again.

Purchased a refrigerator on 6-14 to be delivered on 6-22. Called the delivery company and they had no record. Called Lowe's and was advised they advised refrigerator was to be delivered to store on 6-26. Physically went to the store on 6-26 to arrange delivery on 6-28 (confirmed that 6-28 appeared on in store screen). Again called delivery company on 6-27 to confirm delivery time and they had no record. Again called Lowe's and they advised delivery scheduled for 6-29. Totally unacceptable. Would accuse Lowe's of lying but that would acknowledge a degree of competency not demonstrated. Last transaction with Lowe's.

I called at 5 pm and at 5:20 pm finally hung up. I pressed 0 for operator and it rang so many times it went back to the generic ad you first hear. It did that 5 times! They never did answer and I finally gave up. I would not shop there since they don't even have the courtesy to answer the phone.

I purchased a new LG washer and dryer at Lowe’s Home Improvement in East Asheville, NC on 05/24/2018. Delivery was to occur on 05/27/2018. On that day 2 Lowe’s employee arrived at my home and attempted to remove my washer and dryer. The dryer was removed without incident. My old washer was dropped onto one of my main water lines by the Lowe's employee. My laundry room flooded because Lowe’s delivery person did not have a “key” to turn off the main water line. My laundry room and crawl space flooded. Initially the store manager was accommodating then he turned everything over to Lowe’s insurance company. I contacted Servpro to come to my house. After 4 days of dryers and dehumidifier in laundry room and crawl space, my rooms were somewhat dry.

After nearly four months, 4 canceled orders, 6 store visits, and 10 phone calls to the Iwilei Lowe's store and Lowe's Corporate customer service still no tile. Fulfillment was promised by 12 different Lowe's employees, credit card was taken three different times, and still no product... WTF! My humble recommendation, stay as far away from Lowe's as possible!

On a Monday my refrigerator had stopped working so Tuesday I purchased one in-store at Lowe's. I was shocked that deliver would not be for a whole week for delivery. Would be delivered next Tuesday, no specific time could be given but I was told to call that Friday to find out a general window of delivery time. Called Friday. Still could not give me even a four hour window as to delivery time but if I call Tuesday morning they could. Called Tuesday morning, still could not be given any window of time but the customer service agent told me that it would "most likely if they follow their schedule" be in the later afternoon and they'd call 30 min prior to arrival.

On 5/14/2018 I purchased from Denver, NC Store #2636 a Refrigerator with ice maker delivery date of 6/3/18. On 6/2/18 I contacted Lowe's as a follow up on my delivery date and found out the date had been moved to 6/16/18. Unacceptable. Then I contacted customer service to 6/2/18 to find out why and got no answer. I asked to speak to the store manager and could not reach him. Message left to call. No call. Later that evening received a call from CDT delivery and was informed my delivery date was moved again to 8/24/18 if I was to get one at all. Suggested I look for another refrigerator of compromise. I did research two other Lowe's in the area to see if they had the Refrigerator I wanted and on the website it was available to pick up on that date. Called the Lowe's and after talking with them and explaining situation.

Please don't buy anything from this store (located at New Westminster B.C ). 9 months ago we purchased kitchen cabinet but still unfinished. Firstly, delivery company damaged wall, ceiling and entrance lighting. Secondly, disappointment is from the installation team. Poor customer service and store manager is inattentive and unresponsive. Home Depot is the best from service to products. I never go Lowe's again.

We purchased a Samsung Steam Washer & Steam Dryer during an April 2018 sale. The appliances were back ordered 45 days (I think they came from overseas where they’re manufactured). The wait period was no problem since our new laundry room was under construction and in fact Lowe’s held them for us for almost 3 additional weeks. When they were delivered the washer was fine, the dryer however had 2 broken power attachment terminals. We called the department 3 times trying to get (A) repairs (B) a replacement.

I want to thank Lowe's service call center and the employees in the Kokomo, Ind. store for helping me solve my refrigerator issue. A & E Service was not cooperating with getting my warranty repair done, so Lowe's did a buyback. I got a new refrigerator and cash back for the difference in cost from them. Very happy with the help from Lowe's. WOULD NOT recommend A & E Service to anyone!!! Thanks much Lowe's!!!

I purchased a Kohler sink faucet approximately 6 months ago from the Elkin NC after we installed new granite countertops in our kitchen. The hose pertaining to the extension burst. I tried to return it back to the Elkin NC facility only to be told that they wouldn't refund my purchase without a receipt. This, after I just had went there 3 days prior and purchased a $240.00 new faucet to replace the defective one. SAD!!! To be treated this disrespectful after also purchasing 2 ceramic top ovens, a new dishwasher, a pressure washer, a push mower, a Samsung Front load washer and dryer set and thousands of $ of other miscellaneous items throughout the years. But no more. My business with Lowe's has concluded. From now on, my business will be with The Home Depot. Lowe's needs to take a page from them on how to treat a good consumer.

On June 17, I ordered a Maytag washing machine online at Lowe’s. We were given a delivery date of 6/21 and the confirmation email stated we would be called the evening before or the morning of with a two hour delivery time. On 6/21 we had not yet received a call so I contacted customer service to find out when the truck was scheduled to be at my home that day. I was told that my delivery date was scheduled 7/3. I knew nothing of it and the service rep stated that a call was made to us with the delivery change on 6/18. We received no such call or email that delivery was delayed. I asked why the change and was told that the item was at the store but delivery trucks were behind.

I chose Lowe's for a kitchen remodel in early March, we scheduled a time to come and measure the space. They came up, took a bunch of measurements and asked me what I envisioned for my kitchen and we set up a time to come in see the design and shop for my new kitchen. At this point I was beyond excited. The way this experience was sold to me was amazing. I truly trusted them and felt comfortable. After we were approved for 30,000 and shopped for our new kitchen, the amazing experience and accommodations were gone. We were told 4 wks til start but it was 6 weeks. The contractors come in blind with no communication from the seller or designer of the space and the contractors don't care. Literally they said, "Not my fault. Not my problem," to me.

When ordering flooring I was told 3 weeks until install. I got the call and it will be at least another 5 until they can come do my whole house but all my materials are in. Then they proceeded to tell me I needed to come pick them up because they wouldn’t be delivering. So a total of 8 weeks since the day I ordered. I also went and asked about a stove and I needed a 36” and the gentleman was so rude. Told me he didn’t understand why I would build a kitchen around that setup and I should look into going to one of their competitors. I will never order from Lowe’s again. This has been a horrible experience!!!

I purchased a vinyl fence back in July 2017. I was promised a 250.00 gift card and installation of the fence. Lowe’s delivered all the materials, unloaded it all in my driveway. The installation did not begin until late August. The project never got completed. We cannot use either gates. Some of the caps have blown away because they were not glued down. A lock was put on one of the gates. It wasn't the correct lock so the gate is full of holes. The other gate is missing the metal that supports the door. We have called our local store and corporate. We have been told so many different reasons as to why this hasn't been completed. And today is June 20 2018 and it still isn't completed.

Let me first start out by saying I will be taking my 2,500k plus a month to Home Depot. I purchased three appliances on June 14, 2018. Pickup in store was scheduled for June 20, 2018. I bought the appliances online and paid with a $500 gift card and put the remaining balance on a credit card. I call Lowe's on the scheduled pickup day only to be told my items were at the store but my ordered was canceled by their receiving system. Since my order was canceled the gift was also canceled. Their system Sterling which handles the gift cards would issue me a new one and it was going to take 7-10 business days to receive it in the mail. They told me my only option was to come in to the store, pick up the appliances and pay full price. Then once I got the gift card in two weeks then I could drive back to the store again and exchange the gift card for $500 cash.

June 5th, went to Lowe's to buy a fridge and I knew the one I wanted from browsing on the website. The website and the associate told me they'll get the fridge on on June 18th, and have it delivered on June 20. That was fine, I was moving into a new house on June 16th and was okay going a few days without one. They call me on June 20, THE DAY OF DELIVERY, to tell me the fridge is actually back ordered and WON'T BE DELIVERED UNTIL JULY. I asked if I could at least have a date in July, and was told no, just sometime in July. Worst service I've ever received. 0 Stars for not only providing no service, but leaving me without a fridge. I'm going to immediately get a refund and go to Home Depot.

Lowe's is a great place to shop IF: You are buying something right off the floor; or IF you do not mind waiting over a month for the items you are buying. My personal experience was with some tall shelving units that I had purchased, then received call the next day stating that it would take over a month for them to arrive. I suggested to the manager that on their website they should indicated inform potential customers of the lengthy time for delivery.

Went to the Lowe's at McMinnville, Oregon recently to make a SIMPLE purchase. I needed a pedestal for my patio umbrella. Went to the more than obvious section laden with patio furnishings including patio umbrellas. Asked a young lady where I might find them after scouring the store on my own first. She had absolutely no idea what it was nor where to look. She then asked another male moron who said he didn't know because it wasn't his job to know. When I asked both to call for assistance, their faces went blank. The store is a nightmare! Not even the manager knows how to locate items in their own stores. Lowe's hires from the bottom of the pickle barrel. INCLUDING THEIR MANAGERS!!

From the first moment very bad customer service. Not too much information in how long is going to take to do the job. If I know how long is going to take to do installation never buy the blinds. In one worth this is the last time I buy any product from Lowe's. Home Depot is my new store. Thanks.

There is a pool of dried blood in my living room, sitting there since Saturday, 6/18/18 (2.5 days now and blood was all over the carpet and kitchen countertops). A 3-day job turned into a 3.5 week (and counting) job and our home is currently unsafe. My husband was on the phone with Lowe's from 8:30 through 4 PM today and hung up on multiple times. Sent emails to multiple Executives with no response. Finally reached an Executive customer service rep who said she needed to "research" and get back to us tomorrow after my husband asked them to put us in a hotel where we can safely live until clean up and work is resolved and even with that, she needed to "research."

Lowe's has very helpful hard working employees, that is never the problem. New technology and insufficient number or insufficiently paid employees is causing the real problems, just as with other retail stores. Example: I made an online order to pick up some plastic panels in the Benton Harbor Lowe's store. I got a message the order was complete so I planned to be there in a few hours. When I called to confirm before I left, an employee researched and told me they have none in stock, and later that they never expected to have any.

Lowe's is the worst company I have ever dealt with. I had a delivery scheduled for 6/15/18. They never showed up. After calling I was told the order was canceled. I never canceled it. I call the exec office and was told it was not canceled. It was on the truck. I called back exec office and was told they made a mistake and gave me BS and said their elevator broke and it will be delivered on Sunday morning. I called at 11:00 was told it will be here soon. I called at 1:50 was told it will be here in 10 min by 2:00 PM. It is now 2:35. No calls from anyone. On hold with shipping. Next time I go to HOME DEPOT and everyone else should not buy at Lowe's.

We purchased a $2,000 dollar Fridge from Lowe’s to find it not working only 51 Days later. Unfortunately, all of our food was ruined. When we contacted Lowe’s they would not replace our new refrigerator or our food and it was going to be 5 days before someone could come out and look at yet. We are very disappointed with the level of customer service and concern we received from Lowe’s from the store level and also at a corporate level. We believe that 51 Days is an unacceptably short time to start having problems with a $2,000 purchase. We also believe no extra effort or concern was given by Lowe’s to correct our problem in a reasonable amount of time. We wouldn’t recommend a Lowe’s purchase to anyone.

Lowe's Middletown NY 10940, placed $1,800 order, was told it would be delivered on 6/15/18 between hours of 2:30 and 4:30 pm. After taking time off work to wait, they never showed up. So I called the store, who then instructs me to call XPO delivery, no answer. I called the store back, and the manager "Sal" was completely useless and could not help. So instead of offering some type of help, he hangs up the phone call. We waited till 10 pm for the delivery and no one showed. I called this morning at 8 am to find out SAL canceled my order. Now thanks to Sal, I will Never shop at Lowe's Again, Home Depot will get my money!

In the beginning of March 2018 I had a representative from Lowe's come to my home and give estimates to have 11 windows and sliders replaced. The representative by the name of Chance was very nice and professional. We did not come to an agreement on price until several days later. During that time Chance stayed very professional, helpful, and was quick to answer any questions I had when I called. Once we agreed on a price things were finally on their way. Meaning windows had to be made and the installation company was to call me and schedule an install time. This process took over a month to take place. My credit card was charged on 3-2-18 and my install was on 4-13-18. Other than waiting over a month for the install I thought things were going decent.

Never, Never, Never have we been able to receive a delivery from Lowe's, either on time or even on the right day. NEVER. This time, we ordered some garden supplies online. A lot of garden supplies. Hundreds of dollars worth of garden supplies. We don’t own a truck big enough to haul ourselves, so we paid for delivery. First, they changed our delivery day three (3!!!) times. Then they changed our time window three (3!!!) times. So, finally, on the day, I waited. And waited... And waited... It is now an hour past the delivery window and the truck driver just called to say they were 30 minutes out. We. Will. See...

We have literally had the WORST experience ordering appliances online with Lowe's Home Improvement (Conway, NH). I would never ever recommend them to anyone for purchasing appliances online! First mistake. I chose my "home store" online and assumed all appliances would be ordered and delivered by them. Wrong! When ordering online, they pull from the closest store possible that has it in stock. For some reason they chose North Conway for my range, because God knows why?! (They didn't have it in stock either!)

Damaged flooring and full reimbursement. I am asking for full reimbursement of the carpet/installation in addition to the damaged kitchen floor caused by installers. I ordered carpet back in September 2017. I tried calling to schedule installation 3 times and going to the store to get someone to call back. 3 weeks later we finally got a call. All the while, we were living out of boxes, having to move boxes around to get to stuff, and relocate boxes. It took 4 trips from Lowe's installers over a period of about 2 months to complete the job due to continuous errors.

I will never order anything again from Lowe's. I ordered a tub and shower wall surround from Lowes.com and we had to wait a long time for it to come in. Then it came in and I called the Southaven, MS store to let them know when we would pick it up and to please have it ready and up front to be picked up when we got to the store we were there for an hour and twenty minutes waiting for them to locate it. When we got our contractor to come install it he had torn the walls down in our bathroom to install it and then he opened the box and it had been destroyed by a forklift so we had to return it and reorder it.

I ordered $1400 worth of Sheetrock, wood, insulation and plumbing supplies from Lowe's Bethlehem, PA and my guys waiting for delivery to do the work. They delivered on time only the Sheetrock and transferred the rest of the delivery to the Lowe's in Hazleton, PA. The Lowe's in Hazleton did not deliver or call me to let me know what was going on. I called them after 4 days of waiting for my shipment and spoke to Todd the Shipping and Receiving Manager and he scheduled the delivery, but they did not deliver in the end.

I purchased a $30,000 window package for my house after Irma in October 2017. A number of windows were ordered incorrectly from the manufacturer and some were broken in transit. It is now June (hurricane season) and the job is still not finished. I've had over 30 long phone calls with the Lowe's store manager and customer service. Absolutely no attempt has been made to escalate any of the numerous issues. I've asked for an extension on the deferred Interest and they won't accommodate that either. This has been a nightmare.

Ordered a Kitchen remodel from Lowe's, paid for in October of 2017. The cabinet provider being KraftMaid. I'm a skilled carpenter, retired. My wife did not want me having to perform the construction of the cabinets and installation being I am retired. I informed her the propensity for it to be screwed up by a "home improvement store" was pretty much guaranteed. She said "give them a chance."

In the past four years, I have walked out of the Cookeville location and drove straight to the Crossville location several times, due to outrageous behavior by staff. Today, like an idiot, I went again to the Cookeville location. I did that, as usual, because I was in Cookeville to shop at Sam's Club. Again, I walked out without anything. I had hundreds of dollars in products in my cart. I had 5 gallons of stain being mixed. All I needed was 60 feet of 6/2 nm wire. The first man told me to buy from the shelf; which is a packaged 120 foot roll: Not what I needed or wanted. I asked him again to cut from the roll that is hanging there for that purpose. He told me he did not have any. I shook my head and told my son we would just go to Crossville to get what we wanted.

I paid cash for a Bosch dishwasher from Lowe's 2 weeks ago. Hadn't heard a word from Lowe's. Called Lowe's to check on the status of my order 2 days ago and yesterday and requested someone call me back (at 8 a.m. both days, I was told no one was in that department yet). No one ever called. Today, I got a young woman on the phone and said: "I want to see where my dishwasher is. Do you know how hard it is to not have a dishwasher for 3 weeks?" The woman's reply: "Well, I haven't had a dishwasher for 10 years." I hung up and called the manager, Jessica and explained how I was treated. She hung up on me. I called AGAIN. Jessica said her phone died. Really? No apologies. She said the dishwasher is on back order. When will it come in? She couldn't tell me. I asked for my money back. I've probably spent close to $4000-$5000 on appliances, carpeting, etc. over the last ten years at Lowe's or more. Lowe's just permanently lost a customer.

I ordered John Deere E150 on May 30 with 2 more items. The online system shows the delivery date is 6/12. After 6/7, my order is no longer under my Lowe's online account. I called customer service and was told two of the items were back ordered. However, the E150 shall be delivered on 6/12. On 6/11, I received an email for delivery notice and also a phone call from the third party logistic, XPO, for delivery between 8-10 am on 6/12. My wife took a day off. The driver did not show up. When I called Lowe's store #3248 which shows Norwalk, CT I was told they do not make delivery to NY. All of information are fake notice. After I complained to Lowe's customer service, I was told that the store is trying to make delivery on 6/13. Before end of day on 6/12, when I called Lowe's customer service, they switch the phone to the store which is one hours away from my home. I was told that I only can get the delivery on 6/22.

I was told by a supervisor that my order has been cancelled by a technical issue on Lowe's end. I now have to wait a week or so until I am mailed back a refund gift card to replace the gift cards that I have used to place the order. The items I wanted to purchase will no longer be on sale by the time I receive the gift card, and if I go and purchase the items now, I will be stuck with the gift card and have nothing to do with it. The supervisor I spoke to on the phone would not fix the issue at all, just kept repeating that it was standard procedure. I am the customer, and I am now losing out because Lowe's had a technical issue. This happened a few years ago to me as well. I have never had a single issue, with Home Depot, I don't understand why Lowe's can't carry the same standard.

Remodel bathroom - The installer Himmelbory Properties were not organized at all. Overordered on most items and did not have correct materials. Acted like they had not seen plumbing before. Did not have correct equivalent. Wasted a lot of time and did not work scheduled days like they should have. The workers complained about not being paid and one quit during the job.

Problems with customer service, products, etc. Where do I start. I placed a order online 2 weeks ago. Lowe's sent me a email and called me stating it was ready for pick up. I told them I would be there Friday 6/8/2014, when I arrived at the store I went to pick up where nobody was and rang the assistance button, someone finally arrived after 10 minutes. The lady that helped me was about to get off and had no interest in helping me, she told me she was going to the back to look for my order, which should've been up front considering I received multiple emails stating my order was ready. I then saw her walk out of the exit door in normal clothes and her purse, so at this point I searched for someone else to help me.

We went in to order flooring. The first salesman said he was new and would have to call a manager to place the order. Good enough. After waiting quite some time, someone came and waited on the people who should have been waited on after us. For some reason, those people could not be helped, and neither could we. We were told to make an appointment and come back the next day. Seriously? On an early Saturday afternoon, there is no one in the store who can write up a special order, especially in a department that has MANY items that need to be special ordered? Unbelievable! We'll head to Home Depot. I'm sure they'll have what we need.

I do little business with big box stores as I suspect they all make deals with manufacturers for an inferior product. But I noticed a good sale on a kitchen faucet so I took a chance. To make a long story short some sleaze bag took parts out of the box and exchanged parts. When I took it back to Lowe's they without question made it right. I still will not purchase large items but they have earned my small tool and parts business.

I have a Lowe's and Home Depot within 2 miles of each other. About 5 years ago I discovered most of the same products are a dollar more at Lowe's, and smaller items are .20-50¢ more. Yes they have price match and I used it 7 years ago on a Werner ladder and it took 15 minutes to verify to get for $30 less, I could have been at the Home Depot in 3 minutes. With all our improvements I figure we have saves $500+ dollars shopping at HD. Lowe's should just match HD prices weekly instead of overcharging. And next year we will have a Menard's around the corner from Lowe's so that should put them out of business and out of misery.

It has taken 3 hours over the phone to order a washer and dryer for my son. First I was told by NAOMI at the Pearland, TX store that I couldn't pay over the phone. Terrance at the League City store was able to help and the order was placed. Delivery called twice and hung up without saying a word. I didn't know it was Lowe's delivery until I googled the number. I called the store and they transferred me to delivery. I was on the phone for 24 minutes just to find out the washer is being delivered today. Totally unorganized from start to finish.

Cheated By Lowe's. A month and a half ago I bought some appliances online and some extra parts. One part wasn't needed, so I shipped it back. We're talking about $30 bucks or so. I have proof that they received the item back, but they have refused to refund my money. I filed a complaint with the North Carolina AG's office, and have received several phone calls from Lowe's. So far they have been all talk and lies (promises of a refund). Next week I will file a small claims action against them. Great way to do business, folks!

For a month I was given the runaround for a purchase that was made back in 2013 that included the purchase of an extended 5 year warranty for a refrigerator. When the repair guy come out it took him less than 5 minutes to find that a new motor was needed because the unit stopped getting cold and my food started spoiling. I was promised that the part for my unit would be available more than three different times/dates. On May 8, 2018 I was told 5 business days, then given the date of May 15. On May 18th I was told by Natisha that if the part didn't come in by May 21, then they would give me a brand new refrigerator. Called again on May 22 to check on the status of the part because no one would call me with an update. I asked to speak to a supervisor. Was transferred to a David from corporate office who told me that the part still wasn't available.

DON'T HIRE THESE PEOPLE TO INSTALL ANYTHING! The lack of communication and disorganization is completely unacceptable. I purchased a Hunter fan from Lowe’s because the price, including installation, was reasonable. I rarely got the same person on the phone with each call, as the previous one was out to lunch, not working that day, or talking to another customer. So I had to start all over with a new person and explain the whole situation again. Left messages, which were mostly not returned. Dealt with 6 different people altogether over a 2 week period. After the fan was delivered, I waited 3 days for an onsite installation assessment by a guy who, according to Lowe’s, was "missing in action." So they found another assessor to come. Fine.

Lowe's uses DSI Logistics to deliver and install appliances in Nevada. When these village idiots installed my washer and dryer they tore two (2) holes in my brand new flooring in my brand new home and then left without even apologizing or explaining how I could file a damage claim to get it repaired/replaced. Lowes won't resolve it and have told me that DSI is responsible. DSI took a damage claim over the phone and asked for pictures, which I sent to them via email over a month ago and now they won't return my phone calls. So now both companies can explain themselves to the Better Business Bureau because I just filed complaints against both of them.

I was approved for a Lowe's Credit Card. I have excellent credit and since I just purchased a new home, I wanted to use it for a new stove and wash/dryer. My card came in the mail - it was activated and when I went to the store it was declined. The store called the Lowe's credit card company and got my purchases approved and a deliver date. 1 day before they were to deliver Lowe's called and said they changed the deliver date due to my card being declined. I was on hold for 10 minutes waiting to speak with someone to straighten this out. Once I got a Lowe's Customer Service on the phone they told me my delivery date had been change to 1 week out and that I would have to speak with their card company to get the delivery approved. I CANCELLED MY ORDER. I will not deal with idiots and it was a waste of my time to try and deal with them. I will always shop at HOME DEPOT as they appreciate my business.

I was a Lowe's Synchrony credit card holder for several years. I always paid early and more than my minimum often paying 20-25% over. Today I found that my account was closed without notice or reason. I contacted their company chat line to find out what was happening and was notified they had closed the account, but that I could reapply once my account was paid in full. Apparently my recent injury and reduction in income over a year prior had influenced their determination that I was a credit risk!!! I won't be doing business with Synchrony in the future!

As an owner of 45 apartment units I have relied primarily on Home Depot for supplies and appliances. I thought I might try Lowe's to expand my sources. BIG MISTAKE. I live in San Francisco and own a second home in Carmel Valley. I ordered a refrigerator and range from the Salinas store. I made the mistake of not googling complaints about Lowe's delivery service. On Monday I was told the delivery would be between 3:30 and 5:30. I drove 3 1/2 hr. from San Francisco. At 5:30 when the truck didn't arrive, I contacted the store and was informed that the delivery company cancelled the order because their truck was too big for the roads.

My wife went to Lowe's and picked out carpet and tile and be installed in our home. Since our house was built prior to 1978 she honestly told them the age of the house and was charged an additional $ 55.00 fee so that they could inspect for asbestos - even though she explained the house had been remodeled several times since the original build.

I special ordered windows and siding for 988 sq ft home on March 28, 2018. The order arrived on April 22, earlier than expected. Lowe's call me and stated the contractor will call with a delivery date. Well my contract stated windows completion will be May 22nd. Siding date June 5th. Both items arrived today after sitting in Lowe’s store for a month. I call each time they gave me the runaround. I talked to Asst Managers. No luck. I called North Carolina Attorney General office. File a complaint against Lowe’s. They suppose to come tomorrow, but the contractor call today and said he has to come Thursday.

I made the huge mistake to make a quick trip into Lowe's (St. Augustine, Florida) on Friday. I went in to quickly pick up one item and a few bags of mulch. Upon paying, I made sure the only thing I needed to do was drive through their fenced in area out front. I was assured it would be that simple. Upon driving to the closed off mulch entrance, I drove around the the exit and backed into the fenced area.

I used Lowe's delivery service for the first time, thinking it would be a nice idea. I couldn't have been more wrong. It is a total disgrace and Lowe's cares absolutely nothing about customer inconvenience due to their incompetence. They randomly changed my delivery time, didn't tell me, didn't call me 30 minutes before, then just showed up, made the delivery, omitted one item, didn't take my old grill and then the phone calls began. I have made no less than 4 calls all 30-60 minutes each to try to get this resolved, always talking to a different person and always having to explain the entire situation over again. Allegedly, my item is coming tomorrow, I will believe it when I see it. AWFUL AWFUL AWFUL with no regard for the customer at all. I will NOT be using this terrible service any longer and will certainly look elsewhere when purchasing online. Please pass the word of this rotten experience so others will know!

I used Lowe's because I'm 77 year old lady who did not want to deal with the stress of getting the job completed. I paid for a sink, granite and backsplash on January 9, 2018. It's now June 2, 2018 and it still is not completed. All I wanted was the THREE items to installed correctly. I really wonder if I will live long enough to enjoy my updated kitchen. If someone does not help me I'm calling a local TV station and/or hiring an Attorney. I really and truly think I'm being put off because Lowe's employees think I'm old and they can get by with not completing. Now contractors are placing the blame for not installing the back splash correctly saying it is Majestic Stone Import's fault because they did not remove the Old small trim. I DO NOT CARE WHOSE FAULT IT IS. I JUST WANT THE WORK DONE. I actually think Lowe's should return my money for six months of stress. Someone please help me!

I purchased a stove with a 3 year warranty from LOWE'S and I needed to get some service for the burners since they were burning at a very high temperature and probably needed to be calibrated. I called the store and they said my name was in the system but no record of the Frigidaire Gallery Stove purchase or any others. I have spent thousands of dollars in this store over the last twenty years and they did not have not one of my purchases on file. Something very strange going on there. I will be contacting my bank for the statements on the purchases.

Be VERY careful people! I was pushed into getting a Lowe's credit card by the salesman when I ordered a new roof for my house through Lowe's. I was led to believe it would be interest free for 24 months and if I paid in full before that it would be like borrowing free money. I assumed it was like any other credit card promotion where they give you a promotional period interest free and then start charging you interest on the balance AFTER that period ends. NOT WITH LOWE'S!!!

While shopping for a refrigerator on June 2, 2018, my daughter and I were in the store for at least 30 minutes, looking over the specifications needed for a purchase, this is not the first time for a large purchase to be lost. Not once did a sales clerk approach us to even attempt to help us make this purchase. When we tracked down the clerk about a purchase of a refrigerator, we were told it would take two weeks for delivery. We were told that since Hurricane Harvey deliveries were running two weeks out. This was not an acceptable time period on advertised sale merchandise. We took our business and bought elsewhere with a day delivery. This has happened in the past and we purchased $3300.00 worth of appliances elsewhere because of delivery dates. My opinion; hire another truck short term to meet demand.

My husband and I are moving from SC to IN. I attempted to purchase a gas range, microwave, dishwasher and refrigerator from Fort Wayne, but was sent to the Marion store instead. Received an email today saying that I may need to purchase new appliance accessories, so called the 800 number that was provided. The woman there said I would need to call the FW store. When I did, I was told that they couldn’t help me and that I would need to call the Marion store. The first time I called, the call was disconnected. The second time I did I was informed that Lowe’s DOES NOT INSTALL MICROWAVES, DISHWASHERS OR GAS RANGES. Why hadn’t someone told me this previously? NO ONE ever mentioned this “minor” detail. I asked to speak to the store manager about this gross level of incompetence, and received no satisfaction whatsoever. We have always been loyal Lowe’s customers, but will not be so in the future.

I purchased a vinyl chain linked fence from the Lowe’s store listed in the subject. It took almost two months to get it installed. The Lowe’s store confirmed a delivery date, but they were a no show and no call. The following day, they showed up. But didn’t have all of the hardware needed for the job. Then the installer was a day later than promised (To dig the holes). Then, when he was to come back and finish the job, he was a no show and no call. His excuse was, “I was running behind dude”. I arranged a vacation day so I could be there when finished.

It is just sad that such a good company changed to be the worse to go for your home improvement needs. I remember when many years ago people at Lowe's always smile and were willing to help. Now, these workers look like they are forced to work there. I have waited 1 full week for delivery of merchandise and if you can get in touch to ask for the status, I get different excuses, such as this just got dumped on me, or I just got this order for delivery, and this is after I got the message from their third party delivery person that my order will be deliver the next day. The next day come, and from a 1500.00 order, I get 4 items worth 88.00 dollars. The driver said, contact Lowe's, that's what I got. After contacting Lowe's, a Promise from Todd in Hazleton Lowes, that the order will be deliver the next morning.

I am sitting at my computer in tears at this point in my journey. I have been a valued Lowe's customer since I bought my first home as a single mom 11 years ago. I went to Lowe's in April 2018 to look at flooring. I found some laminate hardwood flooring by Perigo that I loved. So, I started the estimate process. I paid the estimate of 4100.00 and started the process. As a single mom this was one project I could not do on my own as I had zero knowledge of cutting flooring. They scheduled the work for April 23, 2018 even though one piece was on back order. (It's now June 1, 2018 and I still do not have the one piece) I paid for them to move all of my furniture, remove old and install new.

I recently moved to KC Mo, I needed all new appliances at a tag of 5,000$. It took me over an hour to get someone to assist. I searched the entire store and finally they said they would put up front and he would help load them. This man's name was **, he went out of his way to help me with other items I purchased. This Lowe's is next to Wal-Mart in KC Mo store in 64154 area. Other employees were nonchalant, walked away or "not my area". Maybe Lowe's should consider working on commission.

I would like to see what you can do to expedite the installation of my roof that I pre-paid in full ($9733.31) at Lowe's on February 17, 2018. Since then I have been calling them and here are some of the replies. 1. That they underestimated the project and that I needed to pay an extra 3500.00 dollars of which I said that I would not pay any extra. Then they called back and said, "Okay no problem." 2. That they could not locate the Tiger Paw underlying and that I needed to change to something else and I said no that I wanted what they recommended and nothing else. 3. That they could not locate the shingles that I chose. Then they said it was found. 4. That they would replace the Tiger Paw synthetic with two layers of Felt underlayment. I said no.

I requested Lowe's do a fence quote. The sales person, Kenny **, came out and we contracted to install a fence. He came out on 4-24 and the fence was contracted to commence between 5-24 and 6-24, weather permitting. I was told by Lowe's that they were too busy for me. The fence could not be installed until the end of July. My husband's birthday is July 4th and I wanted the fence in before then that's why I contracted them to come out in April so I would have plenty of time. I should have gone to a real fence company instead of Lowe's. I am so sorry for my mistake.

I’m super overwhelmed writing this review. A reviewed from a trusted company as LOWE’S. 1 STAR out of 5? After reading more than 20 reviews??? When purchasing my kitchen cabinets I was super excited, customer service was excellent. Too good to be true! Lied 1) cabinets will take 10 days prior to delivery, lied 2) 3-4 weeks according to contract, lied 3) will take 5-6 weeks instead. I have zero tolerance on company that lies to their costumes, zero tolerance for company that only cares about taking your money even if they have to lied multiple times, and zero tolerance for customer service giving you an attitude when asking for status of items that you have paid. Worst experience ever!

I cannot make this horrendous story up. We just wanted new counters, sink and faucet from Lowe's. First mistake, don’t go to Lowe's. Their own contractors will do it for a 1/3 less of the price. Lowe's told us this. They have to make money somehow. So they hired someone to measure (as we got custom counters like they advised). Then they switched us to another installer. Then we have the fabricator also for the counters and sinks.

Lowe's was paid upfront to remodel my kitchen and bathroom. Keep in mind that it was just taking out the old cabinets, toilet, vanity, and shower in the bathroom. In the kitchen it is putting in new countertops, cabinets and running some new electric for under cabinet lighting. The start date on my bathroom was April 30th 2018. The tub is in. That's all. It has been 30 days and they have only worked 7 full days out of the whole month. Kitchen has not even been started. 40k dollars paid to sit in my home and stress out every day. It's not worth it.

So, the Valspar paint I bought from the store is useless. The Lowe's rep, did not say anything about the paint. The paint smelt bad. The day before I had bought the paint from the Home Depot which was suggested by their representative. It was excellent. I was expecting same from the Lowe's. However, very bad experience from their paint department.

I checked the online inventory for an item in my local store (4 ft lawn edging) and it showed 17 available. I ordered two of these for pickup at my local store (3KM from me). I received an e-mail that showed the "Ship To" address as my local store and my on-line account showed the same information. The next day my on-line account had changed to a store 18 km away. When I called up to ask them what was going on I was told that "Ship To" is generic text and that they don't actually ship anything at all. If the product is available at that store they will take it to the customer service counter for you and you can pick it up. So "Ship To" is misleading the customer.

Lowe's Barrie Ontario. May 8th 2018. I bought patio set on sale and I also apply for Lowe's credit card because they have promotion 12 month 0 percent. That time they don't have patio set in store. They said they will call me when it arrives. Waiting No calls for week. So I went to the store and they said they don't have it in the store but they are getting few sets in few days. Few days passed and I called the store and woman picks up the phone and took my phone number and name and said somebody will call you. It has been 14 days. I didn't got any calls and my Lowe's card. I will wait for another few days. Customer service on phone and in store sucks.

The journey started with Lowe's about January. We went in the store looking to purchase cabinets. We were told that Custom Cabinets would take several months, so we decided to just go with the in-stock cabinets since they would take about two weeks. It took about a month before the measurement guy could come out after we paid him. Then trying to get the cabinet set up we had to switch to another representative because the one that was in the store didn't know what he was doing. We visited the store several times and trying to get everything squared away so about 2 months later we finally was able to get things kind of setup. At this point we contacted corporate office of Lowe's.

Very disappointed in Lowe’s, use to be my favorite store, but not anymore. Tried to buy some carpet there, paid $35 for them to measure house. I have 450 square feet of flooring and I have bought carpet before and paid for 470 feet. Lowe’s wanted to charge for 530 feet. When I complained manager blamed installer and said they couldn’t do anything about it. I cancelled the order and got another company, which charged me for 470 square feet. I wonder how many more people get overcharged?

I have purchased 3 refrigerators in 6 years. My home and kitchen is small. I'm retired so must purchase smaller fridge. The one in the home I purchased died 1st year and have purchased 2 more that died in 2 years but purchased warranty on this 3rd one so they are replacing with a 4th one. So technically I'm on my 4th fridge in 6 years. I've tried several brands and yes bought another warranty. This time I bought Whirlpool. These fridges range from 750 to 529 on sales. I'm told by Lowe's it's because parts are mostly made in Mexico and some are built there. Whirlpool supposedly is assembled here so quality control may be a little better however... the issue is a major appliance should last 10 years and that's just not happening.

Master Bath Remodel - Lowe's did an excellent job of demolishing my bathroom and removed all demolition debris from the site, leaving the site clean. That was on April 25. It is now May 17 and still have nothing but a demolished bathroom.

I bought a garage door with installation from Lowe's. The door had a manufacturer three week delivery. The garage was of new construction and the opening was specifically made for the door being bought. Nonetheless, the Lowe's employee insisted that the contractor come out and look at it before being released to the manufacturer. They said the installer would call in two days. A week went by, I went back to Lowe's and pleaded with the salesman to release the order. He refused and said the installer would call. Two weeks after placing the order the installer shows up. Looks at the garage and ask what kind of door I wanted? I told them the door had already been purchased at Lowe's. His response was, "Why am I here?" I asked him to please call Lowe's and release the order. I go back to Lowe's the next day (Saturday) and ask, "Is the door released." Was told he would call Monday and verify.

Visiting Lowe's in Pine Bluff on 05/16/2018 8:50 AM in the Garden Center. Asked the young lady sitting on a stool while watering if she could help with some mulch, she said I would have to go inside to the cashier so I did. On the way I asked a lady working in the same dept. She said I needed to go outside to tell them. Went back outside, she said, "No go inside."

I was shopping Lowe's Madison around midday and was surprised to find many of the aisles too narrow to safely navigate. Many of the displays were so close together you couldn't get a shopping cart by them. I was wanting to get 3 pieces of Armstrong ceiling tile. When I got in that area I found it a complete mess. There were several opened boxes of tile. Many were damaged and badly broken. I worked my way through the mess and located 3 half decent tiles so inquired to get the price. I was told I had to purchase a lot of 10 and they couldn't be sold individually. What a surprise.

If you have a Lowe's credit card, watch out... They will cut your limit if you open another card with Synchrony Bank. Opened a Walmart card with 200 request to pick up some extra for Christmas and my credit was dropped from 1700 to 1070. Thanks a lot, never late, always pay more than minimum and yet penalized. Sorry but guess I will open with Home Depot to do my building I had planned and you off. Still like your stores better but gotta go where my business is appreciated.

Please beware remodeling projects with Lowe's. We are 4 weeks over deadline. Fired first contractor for lack of quality of work. Now our dream bathroom looks like a disaster. Lowe's installed sales manager, Paul, is missing in action. Not sure if he is hiding from us or what. BEWARE and do your homework.

them. The midsized widths varied so much they were thrown out also. Our installer spent over 3 times longer than normal but did not charge more. We were so short of product we bought 5 more bundles and just barely finished. IF YOU ARE THINKING OF BUYING THIS PRODUCT RUN AWAY AS FAST AS YOU CAN!!!

Lowe's was hired to build a deck 07/2016. The 1st contractor they sent out was fired by me after 30 days with deck not complete, damage to property and plantings, fines by Lic and Inspection. Long story short it has taken 22 months, 3 executive assistants to Robert Niblock (Lowe's CEO), 5 contractors to build a deck. Please note! The completed deck has yet to pass inspection by L&I. Will keep you posted. STAY AWAY FROM LOWE'S!!!

I'm writing the review to warn others to never use Lowe's on remodeling jobs of any sort. The nightmare began when we first signed our contract with them on January 3, 2018. We went through the inside sales department. The job began with the saleswoman walking us down many aisles saying "that would look nice"...And taking notes as we walked. The job was supposed to be a simple remodel. We looked at the Lowe's website and chose some of the fixtures... New faucets, new lights, new vanity top and tile for the shower remodel.

Two days after surgery I went to Lowe's in Waterloo, NY to buy a replacement dishwasher. After waiting for service I left. I was in extreme pain and couldn't wait any longer. That afternoon, I bought my dishwasher online and paid the haul away fee. I called the store for assistance the following Monday to add a hose because the chat option would not help. On the day of delivery, the service person informed me that it was my responsibility to remove my old dishwasher. They also informed me that I missed that online. My surgery was on my shoulder.

We met with kitchen design center @ Lowe's. Chose our cabinets. (1) Kitchen designer for most part did a good job EXCEPT for area near 2 angled posts in our kitchen. Perhaps he failed to clarify the issues he faced in trying to accommodate those areas. In any event, his solution, was to create one angled unusable cabinet near left post; on the right post - he offered the solution of a false front cabinet. I couldn't understand why since we had useable cabinets before, I couldn't understand his limitations. If I had understood, we might have gone with custom cabinetry. (2) We purchased an entire kitchen suite of appliances in March. Two of the appliances have been delivered but the stove/range and dishwasher are on backorder because of supplier issues. It's now 2 months since date of purchase and we're still waiting on those appliances. We never get a phone call regarding the backorder, I've had to be the one to chase all of this.

We started this nightmare the beginning of January, are now on third order of replacement cabinets. This last order is for custom curved shelves for end of cabinet row. Was just plywood with iron on edging for $306.00 (Custom my **). Edging coming loose in corners and saw blade marks on shelves. Flooring transition strip to living room has large gap you can see stripes of glue, when floor was installed the installer had a 5 gal pail of tools that a drill motor with drill bit in it, it must have fell and poked a hole on new floor. And my garage is now full of broke and bad painted cabinets and cardboard. Call project manager and they don't answer phone so I called from different phone and got an answer, but no answers to my questions and never got back with me. I call every day now trying to get this job fixed and done with no reply. Will this nightmare ever end???

We own several rentals and have used Lowe's for a long time to carpet the properties. They now have a new company that does their measuring. This person that came and measured came back with 972 sq. ft. Every other time they have been measured it is around 864 sq. ft! I spoke with Lowe's and they even checked their records and seen where there was a large discrepancy. They said that every person measures and lays out carpet differently but they still could not understand why so much difference. I have other family members that have used Lowe's for their flooring and building needs but since they refuse to do anything about the difference we will be shopping for another flooring company.

This is the 4th bad experience with Lowe's. These are two of my most recent. I ordered through the store a patio set. They said it would take 4 days to assembled. I scheduled a delivery on Thursday. Changed my schedule to accommodate them. On Thursday I get a call that they put it on the wrong truck. I reschedule for Sunday. It comes in boxes not assembled. I asked the delivery service to take it back. They said it would take 2 weeks to get another one. I decided I would let it go and call Lowe's. They said that was not true and another one would be delivered Tuesday. They said the service doesn't get paid to return product. That is why they lied to me. Last summer I order a bathtub, arranged with my contractor to install. When they opened tub it was all scratched. Had to return it and have another delivered, putting my install off. They do not check their products before they deliver.

I went into Lowe's and wanted to purchase some doors so they set up a appointment to have the doors measured. They called to set up the time and the guy sounded like I was a inconvenience to him with the 2 days that I had free. He showed up at the time we set up. He looked like he just rolled out of bed, he was unshaven, had a sweat shirt on that had Lowe's independent contractor label on it and he had on sweat pants and untied shoes. He comes in measures and doesn't say anything except they will be in contact with me. I called Lowe's and told him I don't want that company in my house. They said they will contact them and cancel them and set up a new contractor.

I bought ceramic floor tile at Lowe’s in Palm Springs and had their contractor do the installation. Everything was delivered on time and the job was completed on time. The crew left the house in clean condition. I still have 3 boxes of tile in the garage but, should a water line break under the slab someday, those tiles will be needed. Overall, a good experience.

I purchased a garbage disposal at Lowe's Tuesday and requested that I have an Professional installation by them. They stated that I would be contacted within 2 days, today is Friday, no word. I have contacted Lowe's numerous times, stating that this is not a luxury item because I cannot use my kitchen sink or dishwasher because the garbage disposal is leaking from the bottom.

I purchased 2 chairs, 2 Ottomans, 1 love-seat, and 1 coffee table from Lowe's April 2015. They were all made by Allen + Roth and made of aluminum, coated in brown paint. Unfortunately they started fading after the second year. I recently called the customer service line 1-866-439-9800 for Allen + Roth because of the stated five warranty. I was first told they were covered under warranty. Then after being on hold for a short time, I was told the furniture is not covered, as the warranty states "Frames are warranted to be free from defects in material or workmanship for five (5) years". I believe this warranty is misleading and the paint which is a material on the aluminum should be covered. I now have 6 pieces of outdoor furniture that has turned from a beautiful brown to milky white.

On April 30th 2018 I made an online order of a bunch of stuff to be delivered. To my surprise, it was actually scheduled to be delivered the next day, May 1st 2018 between 9 am and 11 am. I have never had that luck with a delivery with Lowe's. So I called to let them know I had to take my dog to the vet at 9 am, that if they could possibly push me to the end of that delivery window that would be great, if not they could leave it in the driveway. This morning at 9 am I get a call that they moved my time to 11 am to 1 pm. No big deal. 1:30 pm comes around and I have not heard from the driver or seen him, so I call to find out what's going on, to be told that well. there's a note that we could just leave it in the driveway, so they probably are running behind and saved you for last.

On April 17 I bought a dishwasher from Lowe’s Danforth store. I paid for installation delivery and removal of the old machine. The machine was delivered on time. The install was to happen the following day. The installer showed up, stayed five minutes and said they had to leave for a gas leak emergency. They said they would come back. They never did. I have rescheduled the installation 3 times each time no one has shown up. I’ve called the store. Was promised a callback from the manager. He never called. I called again today to reschedule the install. He was supposed to return my call within 10 minutes and an hour later there is still no word as to when they will install. After reading comments on this website I now understand it’s a systemic problem with Lowe’s. My sister warned me not to buy from Lowe’s. They are losing market share to Home Depot. I guess now I know why. I too will never spend another penny in Lowe’s.

I went to the Olympia Lowe's and purchased a washer, dryer, chest freezer and a hot water tank. I was told that I would get a call about installing the tank within 3 days and would have the washer and dryer delivered the next weekend. By Friday I had heard nothing so I called the store only to be told that the delivery would be the following day. I waited until 1 pm and called the store to check on the time they would be here. I was told that my delivery was another week out, must have been a miscommunication was what I was told. I told the manager I wanted my delivery and was told no. Was then told that nobody from install was in so I could get no info on the tank.

I first contacted Lowe's warranty service for faulty dishwasher that had stopped working about 2 months prior, in January 2018, almost 5 months ago. For some reason, not much water flow into dishwasher and soap never dissolved. My husband and I both work full time jobs, so figuring out a time when someone could sit at home for hours waiting for repair services was difficult.

I use a dishwasher twice daily and mine died, so getting a new one quickly was important. Lowe's had a Bosch dishwasher on sale, I checked that it was in stock, and then called as directed by the website to order since I needed installation and removal of my old dishwasher. The phone call took 40 minutes just to order the dishwasher and be told that the installer would pick up and call within 24 hours of my ordering. Part of the 40 minutes was the salesperson calling two stores to make sure that the dishwasher was in stock and ready to be picked up. 24 hours later, I called and asked why the installer hadn't called.

Lowe's has a horrible way of doing business. I have been trying for 10 days to get a refund of over $900 issued to my credit card. If I buy something, it hits my card in an hour. Refunds I know can take a day or two, but it's been 10 days. No one will provide me with a credit transaction number and the financial institution who would have issues it, so I can call. I just get the run-around. First I was told 3-5 days for the credit, then told 7-10 days for the credit, then 3-10 days for the credit. Store managers are no help. All give the "Canned Response". Customer service is no help and give the "Canned Response". The customer supervisor said he is, and I quote, "the highest person at the corporate office".

I would like to take this opportunity to express my complete satisfaction with the shopping experience I recently experienced at the Kingsland, GA Lowe's. I have constantly visited the store since its opening. Recently I purchased two new LG refrigerators to replace two old ones. I positioned both units next to each other, that required changing the door one unit to a left-hand swing. I discovered that one of the required parts was defective. They provided me with the correct part the same day. Thank you.

Range delivery time 2-4. At 1:45 they called me, stating they got lost. They were making one stop in area where they were and would be at my location within hour. I was waiting at a vacant apartment! At 3: 15, they still were not there. Wouldn't answer their phone, never called and updated me. At 3:55 p.m., they showed up. By 4:15 had range delivered with dent in side. Never buying from Lowe's if I need to use their pathetic delivery service.

My original score was one star. Lowe's installed my shower and it wasn’t right. I had to stay on them every week. It took 5 Mo this but Lace was so helpful. Now the new shower is in, was to be a three-day job, it has been 2 weeks already. Lace came by today and took pictures, she wasn’t happy with the installer's work. His head wasn’t in the job. For now I will keep it 3 stars. If they make it right I will go up. Lace has been very helpful, it does appear Lowe's isn’t helpful when she needs them or it would have been done over in November 2017. I have high hopes.

I returned so merchandise. Sunday April 22, 2018. My refund was not returned to my debit card visa. Right away I called the Allen Park Michigan store to see why my refund was not returned to my card right away. I was told it may take 3 to 5 business days. I also spoke with a corporate customer service representative on Monday April 23, 2018 and was told the same thing if it was a credit card but my card was a debit visa. It's nothing Lowe's can do about the process since the refund was already put in the system. I'm scared to purchase anything else from Lowe's because if I have to return anything I won't get refunded right away because I use a debit visa card. I have to wait a week. I won't shop or recommend this store. Home Depot gives you a choice a cash refund or debit card refund.

I went to Lowe's since they had Pergo laminate flooring on sale and the basic install was way cheaper... But I had to prep the 400 sq feet of bedroom and closet by removing the carpet, etc... When the installers arrived they found a low spot... Lowe's then called and said it would cost an extra $572 to level and grind out a small area... What a rip!!! It now has cost me over $2200, **! I should have done it myself. Done with Lowe's!

I found a ceiling fan I wanted at Lowe's but then found out the color I wanted wasn't available. I call the maker and found out they had 200 in stock. I called Lowe's Corporation to ask what the problem was on offering this color on their website or in the stores. I received ZERO help. They could not tell me ANYTHING. Clearly someone somewhere knows the answer to my question but Lowe's was unwilling to help solve my problem IN ANY WAY. Incredibly frustrating since it should be an easy matter of Lowe's ordering the fan from the manufacturer in the color I want. The customer service department at Lowe's Corporation IS NO HELP AT ALL.

I purchased a air compressor online and paid extra money for next day shipping. I would have went in person but I wasn’t feeling well. I ordered on April 19, 2018 and it was suppose to be delivered on the 20th. Here it is the 23rd and they haven’t even shipped it yet. This was not the first time, however I’m done with Lowe's online shopping, they don’t have their act together. The reason I purchased an air compressor is because last week I purchased a John Deere ride on lawn mower and next day got 2 flats. I’ve been a damn good Lowe's customer and was treated not so good when I called customer support, thank you Lowe's. Suggest if you want something, go to store in person, better yet use Amazon they have everything Lowe's has and more, great for shipping.

My wife and I are going through an entire kitchen remodel. As you can imagine everything scheduled with multiple contractors. We purchased over $20,000 in appliances from Lowe’s with the assumption that things would arrive in a timely manner. At this Lowe’s has not met a single delivery date and we’ve had to purchase items from other vendors to meet our deadline. To make things worse, I have had to follow up with them as they never get back to me. I have asked them multiple times to at least check in and give me any sort of status but that has not happened. I just called again today and was informed that the refrigerator, range and microwave are about 20 days out. We are already past our delivery date and we still have another 20 days. The contractors are beside themselves, and we're living on the microwave oven in the garage. Thanks Lowe’s. I will not do business with you again.

I have been working on renovating my house in sections for about 2 years now. I am an old Rona employee and so I have an understanding of the hardware store service requirements. I have also been working in retail sales for 7 years and customer service my entire working life. I have never received as disgusting service as that which I have received on multiple occasions at Lowe's. While the typical level of service is non-existent, I can handle that. I like the fact their prices are low so I shop there despite the lack of help. Although, I have never actually purchased anything there as I can never find the products that are advertised online.

I should have never let Lowe's install my microwave. It was just easier to buy and have them install it. Installer foolishly drilled up into custom cabinet and hogged the drill so much, cabinets splintered and look awful! Please think twice before you have the install anything. Craftsmanship is nowhere near what it used to be!

I opened a Lowe's account on March 9th, 2010 and never missed a payment ever. Had a limit of $10,000 and paid off the entire balance 5 years ago. Unbeknownst to me, Synchrony Bank just closed my account 4 days ago. All along for years, they kept lowering my limit, again without giving me notice of this, and eventually just forcefully closed my account. My FICO dropped 50 pts. as a result!!! Never get a Lowe's card or work with this bank!! Now I can't buy my dream house because my FICO is below 740 - used to be in the high 700's. AWFUL, AWFUL bank and I hope they go out of business soon!! I will stick with my Discover, VISA and Barclaycard as they would never do this to me. This Synchrony bank should be notifying people whenever it lowers the limits and definitely when it is about to close the account. I would have gone to Lowe's and bought a dang hammer just to keep the account open if I knew this would have happened.

** and ** delivered our refrigerator and I was a total wreck but they made such a smooth transition of removing one and bringing the new in!! I am totally pleased with the professionalism and courtesy they showed. I would like them to know what an amazing job they did!! The store # is 0126, 1929 N. Coliseum Blvd. Fort Wayne, IN. Thank you for the great work!!

Poor customer Service in Reno, NV - No one offers to help or ask if you need anything...made a large purchase of kitchen cabinets and many other things remodeling our home and most of our orders were wrong, not what we asked for but what the worker input. We just wasted $500.00 on a bathroom vanity that was ordered incorrectly and didn't fit in the room but we didn't catch it till we had already cut the back out so we're stuck with that sitting in the garage. Apparently there's no help, no proper training, and everyone seems to be at lunch if you go to the counter person to ask for help. Today we wanted a kitchen sink...we were told there's only ONE person that can sell that to us so we don't have one since that person was OUT TO LUNCH! We've lost all faith and respect for this company.

I purchased my french door back in September In Gurnee, IL. They were so helpful and nice, walked me to the register charged me $$$$ with a big smile on their face (Awesome customer service when they are taking your money). The door comes in, they installed the door, The door is short (almost 3 inches-of course when Lowe's send you a window installer to measure the door), hardware is missing, door is wobbly, hanging in the air, big gap between the doors, looks terrible. Reached out to my local store telling them I am not happy with the door, of course they want nothing to do with you and they said the door is fine, kept complaining until they sent the people from JELD to measure the doors and said that was the installer's fault.

I want to share my experience with Lowe's. I got the contract with Lowe's on March, 23th, 2018. I made many calls and Lowe's just play kickball games on me. Each group of Lowe's just find excuses to defend themselves and never resolve the problems for customs. During those 4 weeks, my ceiling of three bedroom already damaged and nobody response. I would like them to fix the house rather than damage the house. Share my bad experience with all and let you know. Check the company background and processing systems is very important. Like Lowe's, they got the contract with you, but they only sell the material to you, and asked the other installers to fix, if installer is not available, your project cannot move on. More damage will come to you.

The workmanship is far less than desirable. I have made a number of repairs thus far, but the gate alignment is more time than I wish to invest. My observations of the service provided. Far too slow and consumed my time. They leaked oil on my new driveway. They broke the sprinkler system which caused the death of new sod. Workmanship was poor.

Lowe's delivered and installed damaged Pella Series 350 replacement windows. Lowe's never check quality on receipt and stored in warehouse for 1 month and had unqualified installer who didn't follow Pella installation procedures. Bottom sashes are damaged with scratches and gouges on many of the 30 windows delivered. Lowe's has yet to address this issue and has never responded in writing as to the replacement of damaged window sashes. See typical photo of damaged sashes attached. Recommend not contracting with Lowe's. Maybe Pella has 2 levels of quality - high level for direct sales and low quality for non-direct sales.

I purchased a Bosch dishwasher in February 2018 from the internet. It stated there was a 10% rebate. The dishwasher was delivered and I had paid for the old dishwasher to be hauled off. They left the old dishwasher in my driveway for approximately fives days before picking it up. I am sure my neighbors appreciated this. I called Lowe's regarding the rebate and was informed to print it from the Bosch website. After submitting the rebate form, I was informed that Bosch does not acknowledge purchases from Lowe's. The rebate should have been sent to Lowe's directly. I called Lowe's and was informed their rebate was only good if you have Lowe's install the dishwasher. I was not never informed of this. I will never purchase anything from Lowe's again.

We bought a home in June 2017 and decided to open a Lowe’s credit card for home supplies appliances, and tools, etc. We needed a lot for our new home and quickly maxed out our card. We been making payments on time for 6 months. Lowe’s sent us a letter stating our account has been closed. The letter also states based on their prediction our credit has fell below creditworthiness. Really! Prediction! We don’t believe that for a second.

Last April we purchased a new home and had to replace the carpet in the bedrooms. Albeit fairly new, the previous owners had 4 dogs, they hid very well, or buying this house was not going to happen. Asthma and allergies. So we had no choice, with changing the flooring! We went to HD, they did not have what we wanted, and delivery would be at least three weeks. We didn't have that time to wait. So against better judgement we went to Lowe's. After some great debate and advice from an employee, we went with the Acacia Blackwood. He assured us it had a great Janka rating. I pride myself on doing my research but this was in the store at that moment, we had the contractor coming in a few days. We had many issues with the order from day one. Within weeks of the install we started noticing light scratches, in areas with little use.

I purchased a Frigidaire Refrigerator from Lowe's December 29, 2015 and began experiencing problems with the ice maker November 2017. It is April 2018 and the ice maker is still not working. Lowe's has sent their "repair service" to my home 6 times within the past 5 months and I still have no ice. Not only do I not have any ice, Lowe's cannot offer any solutions except to send the same repair services out to "try to repair it again". I have never been so disappointed in a purchase in my life. I really felt Lowe's would stand behind their products and do right by their customers, but obviously I was wrong. I will never buy another appliance from Lowe's and I will urge all my friends, co-workers and all my social media followers to follow suit. This is the worst customer service I believe I have ever encountered. I hope this review makes a difference for others.

Ugh! Hated calling Lowe's customer service. My online order held up due to date change, they were not going to proceed until I called to confirm date change and tried calling several times. Each time 20 min hold!!?? And the girl wasn't even apologetic after she knew I was so upset! THEN I needed just ONE part and they are making me buy 6!!! Ugh. If I didn't need the part I would have gone elsewhere!! But sadly, nobody else has it! Hate hate hate dealing with Lowe's!

If I could give them no stars I would. I ordered the Ocean Park set of 2 white Aluminum Patio Conversation chairs with BLUE CUSHIONS on March 20, 2018, hoping to have them by Easter of 2018. Guess what, I received the chairs on April 9, 2018 WITHOUT THE CUSHIONS. Call customer service at least 5 times to only have them tell me that this is a vendor item and they would have to contact the vendor, I should know something within 3-5 business days. Oh and BTW, if you want to return the items for a complete refund you need to TAKE the items to the STORE, which was an ONLINE ORDER. DO NOT USE LOWE'S!!!!

I seriously wish I could give 0 stars. We bought an extended warranty on our washing machine and have been waiting over 4 months to get it fixed. Lowe’s has been giving us the run around about getting it fixed. It’s so sad. Such a big company spoiling their reputation over a washing machine. I will never ever in life buy anything from Lowe’s, not even a damn nail. Stay away from these people. Home Depot at least stands by their product and has good customer service. Lowe’s is completely trashy and ghetto. They do not care about their customers. All of this is my opinion of this company based strictly on my experience and it looks as if others have went through similar or the same situation.

The customer service staff was rude and disrespectful. I was at the customer service desk for almost an hour just standing there trying to sort out the return of an item they got wrong. My husband and I special ordered an item, when my husband picked the item up they gave him the wrong item. I had to return it to the store. I waited over 15 mins to get help getting the item out of the truck. I then waited because the cashier could not find the order. The cashier did not keep me informed as to what was happening, found the order and processed a refund which was not what I wanted. This lead to a discussion with the Service Manager (I waited another 10 mins for him) who at some point thought I received the wrong item to only leave me there waiting for another 20 minutes while he went to look to see if the correct item was the back.

I purchased a new gas stove from Lowes. I asked both the salesperson and department manager about installation. I wanted a plumber. Both insisted that their installation people were certified, specially trained. They were also the subcontracted delivery people. The stove was a quick installation. I was told the stove would have a new stove chemical smell. They ran the oven for 30 minutes. I ran the oven for an hour for the next 4 days, kept a window etc. but the smell was still there. I called Lowes and asked for a more experienced person to come back. They did, and found a loose fitting.

Don't be fooled by what may appear to be really good prices on the Lowe's website. I'm so angry that I wasted my time comparing a dryer to other machines on the market at various stores. I checked delivery charges, etc… the whole thing. After coming to the conclusion that it was the best deal at Lowe's, I put it in my cart prepared to buy it. Just like a previous reviewer from a week before, it said that it's not available. They clearly keep it online just to bring people to their site, so on principle, I will go out of my way not to purchase from them, even though they have another model I could go for that is the same price as other stores. Unbelievable. I tried to post a review on their site, but they rejected it... What a surprise. There was no 'bad language', just a message warning about their practices. Leave them out of your price comparison shopping.

On March 26, 2018 I bought a stand-up freezer, was told it will get delivered April 1st, March 31st I get a call my freezer ain't in the warehouse so delivery will be April 6, today they delivered the freezer to me with several dents, I refuse to take it, if I wanted a dented freezer I would think a used one would be good. I didn't get a call the night before nor on the delivery day. Finally fed up I went to the store and demanded my money back since I paid cash customer service was more like children at play, I ask to talk to the manager, who finally showed up with not even so much as a clue, said they can't give me my money back right then because the freezer hasn't made it back to the warehouse yet, totally incompetent customer service. Now I have to make another trip tomorrow to get my money back, I will DEFINITELY switch over to the Home Depot across the street.

Lowe’s has the worst delivery service I have ever experienced. I get an automated phone call about my scheduled delivery for 4/2/2018 and they were a no call no show. I contact Lowe’s Corporate regarding my delivery and speak to several people before I ask for a supervisor, supervisor Avery was great. He offered a discount and apologized for the day I lost of work, he said my delivery would be out in 3 to 7 days. I don’t understand why if it was already scheduled for 4/2/2018.

Some guy Dave pointed in the direction and waved me off like I was irritating him. I got no answers to my questions, no time for my concerns, he didn't even look at me just pointed and waved me off. Does this guy not have a job?

On 3/27/18 my stackable washer/dryer was deemed un-repairable. After doing some research online, I decided to go to Home Depot to talk to their experts and make my purchase. When I got there I had to ask two different people for help in the Appliance department. Finally after tracking down yet another employee, I was told that the Appliance expert had left for the day (at 7pm, even though the store doesn't close till 10 pm). Annoyed to have wasted my time, I rushed over to Lowe's in the hopes of having a better customer experience. If only I had known then what I know now.

I got a gift card for my son-in-law as a Christmas present. When he went to use it there was no money in it. This is April, and repeated calls to their gift card services has been fruitless. They said they have to send it to "Corporate" — and after two months and repeated calls "Corporate" has not responded to me or to the card services! NEVER buy gift cards from Lowe's. It is a rip off!

No scanner for My Lowe's card (clerk told me I didn't need it). Couldn't find my order - asked me three times if it was a special order. It was. I showed her my email notice. She copied it down and asked two more times. I finally went behind desk after 30 minutes of watching her run around and there was my special order with my name on it. Clerk had no printer to give me a receipt despite my specifically asking for one. Pick Up desk was separate from Customer Service and located AT THE ENTRANCE. Total logjam at doorway. Three customers ahead of me still waiting after me as their items couldn't be located (one customer just purchased refrigerator and they couldn't find one).

We placed an order for washer and dryer on Friday March 30. We were told that they will be delivered Saturday March 31. We received a call Friday evening to say they will be delivered between 1 and 3 pm Saturday. Saturday morning we receive a call stating that they mixed up our order. We spent 45 minutes on the phone where they fixed the issue on THEIR end. They then told us that they will be delivering yesterday afternoon. Got a call at 2 pm. to say they can't because the items didn't get on the truck for delivery. I spoke with a manager. He assured me that he will handle. He said that they now don't have the washer in stock but have the dryer. He assured me that the dryer will be delivered April 1 between 7 a.m and noon time and washer will be delivered on Monday April 2.

Ordered a saw online. Two days AFTER Lowe's computer says it has been delivered I contact my local Lowe's. Customer Service said they couldn't help me and told me their manager will call me back. Never happened. Contacted Lowe's customer service. They couldn't provide status and blamed it on their vendor (not my issue, Lowe's should be responsible for their vendors). Next call they said the computerized status is wrong, the product has not been shipped yet (this is now several days after they cashed my check). Wouldn't give me a tracking number.

3/29/18 Went to Lowe's to purchase a new refrig because ours stopped running. We were away and didn't find out until we returned. After purchasing one and set up a delivery date I was told someone would call. No one called. Spent 25 mins on the phone to find out they should deliver today. Called the store Manager Eric. He said he would call me back when he looked into it. That was 4 hrs ago. Still waiting. Not a good experience. Lost my refrig and all the food in refrig and freezer. I don't deserve this bad service. Don't think Lowe's intended to call me back. Terrible.

Short story. Contractor fix repair had me miss 3 half days of work and still not fix problem. Same guy every time. Ordered part and installed and didn't fix issue. After saying he was done I went to check and same issue. He asked me what problem was again because he forgot what he was fixing. Said he had to order another part and be another few days for parts and another half day lost for me. I paid for 5 year warranty and got (simply said) JACKED. Cal-Tex was company in San Antonio Tx. Lowe's shame on you for using such a low quality company. Will never buy large appliances from Lowe's again. I bought my 2 fridges and two washer two dryers in the past. Never again. See you.

My card was charged on 2/23/18. As of 3/29/18 I've made 2 payments on a fence I do not have. My "project coordinator" has replied to one email since February. Calling installation services results in more frustration - first I was told they didn't know why the contractor had not contacted me since all of the materials needed were in stock. I called back to follow up and was informed the hold up was due to waiting on materials. Materials were delivered to my house on 3/19/18 and are still laying in my front yard - with no confirmed install date and no response from my "project coordinator". Customer service is non-existent. I wish I had seen this and other reviews prior to choosing Lowe's.

We have twice had to take back a power washer (used only three times) to Lowe's... My husband had a three year warranty on this power washer, but we were charged $79 for the repair which was a governor spring that wasn't connected. We had to take it back again tonight for not starting and my husband asked for a new power washer, which, of course they said "no," we can send it off again. We left very frustrated with Lowe's and the Troy-Bilt 2800 gas power washer.

Bought a generator and install from Lowe's. They came out and looked at the job and project and stated what they would do. When it came time for install it was nothing like they said it would be. Generator placed in a different place that looked awful. Extremely poor customer service and difficult to work with. I would never recommend working with them again.

In the middle of a remodel and needed to buy tools and materials. The contractors had some Lowe's store credit (under their names) that they would like to cash out since they needed cash more than store credit. Went to the store with them, bought the materials bought more than I needed as it's the rule of thumb for remodeling and asked 2 different cashiers that if I had to return the things, will I have any issue putting the credit under my name so I don't have to rely on them. I was told multiple times that is not an issue. Spent about $550 and about 400 worth of store credit.

I ordered a Washing Machine on Lowe’s.com as it was late at night and my washer had just gone out. To my surprise, my order confirmation stated that my new washer would be delivered the next day between 7 am and 9 pm!!! I was excited! The order confirmation also stated that I would get a call narrowing down the delivery time to a two hour period. I did get that call, stating my delivery would be between 930 am and 1130 am the next day.

Lowe's Louisville KY - I’m not from the area but have been there for a few months. I need construction materials on a daily basis and this is the worst Lowe’s I have ever encountered. The premises is covered in trash. The same trash that has been present for a very long time. Parking is extremely difficult as the carts are apparently stored all over the parking lot. Not just occasionally but every day. The Prodesk employees in this store treat me as I’m interrupting or bothering them when I need assistance in the most unorganized Lowe’s I’ve ever been in.

All Lowe's stores have a loading area close to the store that is intended for customers who are ready to load purchases into their vehicles. Most of the Lowe's stores I have seen even have signs posted, "No Parking. Loading Area Only", or words to that effect. Nonetheless, there are those customers who care only about themselves and use the loading area to park while shopping inside the store. This is especially true at the Lowes's store in Belmont, NC. I have repeatedly spoken to the employees, department managers, and 2 different store managers at this store about the situation but they've done nothing to rectify it.

I placed an online order with Lowe's. I do this every time I have to buy something from them. Usually I pick up my order but this time they had to deliver it to me. I ordered on March 3rd and they said it would be delivered on March 24th and that I would receive an email with the 2 hour delivery window. The day before Friday, March 23rd I received the email stating my delivery window was Noon to 4:00 p.m. (some 2 hour window). I waited all day for the delivery. At 6:30 p.m. I called Lowe's dispatch to see where my order was. They put me on hold and after waiting several minutes, I heard a recording saying press 1 if you want to leave a review. OK, so I hang up and call back. The woman on the phone says you have reached the corporate office. I said I don't know how when I called the same exact number. She wouldn't offer to transfer or anything so I hung and dialed again. I get back to where I was.

0 stars. Shame on Lowe’s for using this terrible third party service for delivery of appliances. I strongly do NOT recommend going to Lowe’s because of this. What do you need to know. That no one called the day before to tell us our timeline for delivery of new washer/dryer... That we had to track that info down. That we waited from 1:30-3: 30 pm (our timeline) on a Saturday and no one showed or even called?

Do not buy the extended warranties. They do not stand behind them with so many little stipulations that are retarded. The knobs to control the stove are not covered under extended warranty and they are trying charge you $120 for a piece of plastic. So there was absolutely no point in buying the extended warranty. It was a waste of money. It would have been more satisfied and burning it.

On March 22, 2018, I was returning an outlet plate, as it was not what I needed. I said I couldn't find the exact match. Carmen ** said he would take a look for me, as he thought Lowe's carried what I was looking for. He found it right away. Also, it was plastic which I wanted. Perfect. He needs to be recognized as an Outstanding Employee!!! Also, earlier in the week I purchased several outlet covers, which were metal as I couldn't find the plastic ones! Spent more than I needed to. I really should have asked for assistance. Carmen ** is the Employee of the March 22, 2018 day! Thank you and I love shopping at my Lowe's #**.

I went to a couple of local Lowe’s stores try to purchase and get indoor outdoor carpet installed in an enclosed patio. I got to store at 4pm this particular evening and finally got out of the store at about 7pm, because the employee wasn’t told about a change to the computer system. Ok, a week later I get the estimate, the individual tells me that the store would call me. Another week past no call. I just happen to stop by to pick up something. I decided check on the carpet. The employee said he could not find my order, probably because he was concerned that he didn’t have lunch yet. So I told him to call me when he finds it. Another week passed, so I called to talked to a store manager. The employee calls me back moments later and said, they could installed the carpet because the heat wasn’t installed yet, and he could not tell me the cost to have the carpet.

What a HORRIBLE experience I had today during the delivery process on 3/22. I placed an order online on 3/19 and was scheduled to deliver on 3/21 from 11:30-1 pm. My tenant took the day off for the delivery, waited until 1 pm, no one called or texted. Then she called the customer service to check the status of the delivery. Then she was told they can't reach out the driver, but should be there by 3 pm. Waited until 4 pm, still no one showed up, she called again, was informed that the manager will contact her soon. By 5 pm, she still didn't receive a single word. I have to reschedule for another delivery. I was informed the delivery will be from 10:30-12:30 on 3/22 and will call or text me 30 minutes in advance. I received a call at 9:40 am, and was told will be there within 5 minutes, fortunately I managed to be in the house by 10:10 (I was told by the driver that he will leave by 10:10) even it is much earlier than I was informed and expected.

Mr. Steven ** and Keith ** are what customer service are all about. We come to this location regularly and purchase most of our products when we are renovating, this was the first time that we had purchased appliances at Lowe’s and the price and customer service that we received from Mr. ** was phenomenal. Mr. ** is a straight shooter and honest, knows his products extremely well and when there was a issue with the delivery he went to get the store manager (Mr. **). He took a decision on the spot... These 2 human beings are the epitome of "customer service". Corporations should reward employees like this accordingly. Any chance I have I always promote this Lowe’s location and these 2 fine employees.

I had a scheduled refrigerator delivery today. The delivery guys did not have ruler to make the measurement to ensure that they can move in. They asked me to take the front door off and I did. Guess what? When I went downstairs (after disassembling the door) and looked for them and their truck was gone (I was not told either). These truck drivers are rude and unprofessional. Next time, when you think about ordering appliance from Lowe's. Please think twice!

Yesterday I visited my local Lowe’s armed with appliance dimensions from the contractor redoing my entire kitchen in my house that suffered a catastrophic loss. I was ready to purchase all the appliances for my new kitchen. The first gentleman who approached me suggested I find the refrigerator I liked and he then referred me to two of his associates who would provide me with information on the whole suite of accompanying products to match: double oven, gas cooktop, over-cooktop-vented microwave and a dishwasher. I found two large refrigerators that would fit my space and budget and then spent 30 minutes looking/waiting for a sales associate (the appliance area isn't that big).

So I was in your store last Thursday shopping okay. Granted I probably look like a homeless junkie all right 'cause I know I was in desperate need of a haircut and shave but I certainly had money and I bought everything that I took you know that I picked up in that store okay. I asked questions. I thought I was being friendly with the employees which I was returned with rudeness and more less Corral and pushed out of the plumbing store. When I asked to put it on Nan Vestal account so that I can receive my 10% military discount that account the lady just looked at me like I was stupid. Didn't say a word.

Lowe's Has Damaged my roof, cracked my front walk, covered my car in stones, and caused water damage in my home from roof leaks and has even failed city inspections and I currently have an open permit on my home. I signed my first contract with them on August 2, 2017. It is now March 21st 2018. I paid Lowe's in full and their subcontractor placed a lien on my home because Lowe's did not pay them because of their failure to install the roof in a good workmanlike manner. The subcontractor exaggerated the lien a committed a 3rd degree felony. (And all of that just scratches the surface). I have been on News Channel 9 wftv/abc. This company is hurting hundreds if not thousands of people they need to be stopped and held accountable.

We bought a set of appliances (5 pieces) including fridge (Samsung) and dishwasher (Bosch) with extended warranty in 2012. In 2013 my stainless-steel fridge's door started to rust in multiple places (10-20 different spots). We called Lowe’s, after some long waits we convinced them to exchange the fridge (took a few months). They did exchange the fridge but said, “You would not have extended warranty on this new fridge as you used it for the exchange.” Although it did not make sense to us, we accepted it. Since then there have not had any problem with the fridge. It was 4 months ago, our dishwasher started to not to wash dishes as well as it used to. All the dishes started to come out really dirty.

I ordered countertops 4 weeks ago. 1st we were told they would arrive on 3/5/18 and would be installed at a date we choose. 3/5 comes and we were told manufacturer ran out of that color and it was back ordered, okay understandable. Then we are told they would arrive on 3/13, well on 3/13 no countertops. Next we are told 3/16, well guess what? Still no countertops. So we were guaranteed that we would receive them in the store on 3/20. If you guessed no countertops, then you guessed right. As soon as I pay off my Lowe's Credit Card I am going to Home Depot for any future business.

It is terrible experiences to deal with Lowe’s customer service in Honolulu HI. After order the dryer online, need to schedule a home delivery, however I can never reach out the delivery department via phone. Phone connection always drop after 30+ mins wait. Finally I was able to schedule the delivery date a week later, but when the day come, no one show up for the delivery. Go thru another terrible phone communication with Lowe’s. After more than 30+ minutes phone waiting, finally I was able to reach the operator. Guess what, they need to re-schedule the delivery date a week later due to some unknown reason. Now, after 2+ weeks of online purchase, I still don't know when my dryer will show up at my front door. Conclusion: I have enough with Lowe's. I should not, will not doing any business with the company with such bad customer service and management practice.

The product consisted of two garment hooks, that you'd hang in the bathroom or a closet. BOTH were defective, as could be seen by simply looking at them closely and seeing that the little screws to hold the hooks in place didn't screw in properly. The fact that both hooks had the same issue says something about Lowe's QA. But OK, these things happen. Here's where it gets astoundingly bad. I look up my order online to see how to return it. It's not apparent so I call Lowe's. Even though I bought the product online, they INSIST that the only way to return their defective product is to go to one of their stores!!! Even though I bought them online! Lowe's said that's because the product was "special order."

Lowe's credit card - They are deceiving me. They said if you pay within the promotion period no interest. After one year I paid on time I found out they charged me $240 interest. I called the customer service and they said there is mistake happen and we will not able to resolve.

Hi, I purchased a pergola along with chairs and table for my backyard on 02/28/18, I was subsequently delivered 3 items instead of 4 with the Pergola missing , I signed on the papers stating the three items, I kept on checking for the missing piece and was told that it was delivered to me and that it had my signed receipt. After a lot of follow up it was found that the shipment was indeed not delivered to me and that the signed paper was not true. Someone from the delivery company had just scribbled a name on the delivery receipt. The duty manager took a lot of effort in tracking the shipments and delivered it safely to me after a while but, beware before signing any items you receive, if possible take a picture of the document you sign on.

Called Lowe’s about drawer slide on my 41” tool chest twice while it was still under warranty the part never arrived after three months, due to the top drawing not being able to close or lock the chest tipped over when being moved the chest probably weighted with tools in both upper and lower chest over 1000 lbs and nearly fell on me and both tool boxes were damaged to the point of rendering them is useless. I had called to file a complaint received a reference number and direct phone number of one of the Lowe’s reps and was told I would receive a call back the next day. I never did, I left three messages over the last 2 weeks and never received a callback, I called numerous other numbers and have been on perpetual hold and never have been able to speak to anyone else.

I have ordered multiple appliance from Lowe's on Feb 3rd and one of the appliance was damaged and it has been 6+ weeks and still I don't have my appliance. For the last 4 days I have been contacting Lowe's every day and talking to the delivery service and every day I have been told that someone will reach out to me and provide an update. The delivery service is terrible and don't take any ownership to contact the customer back. I also sent them 3 emails asking for the status on delivery and mentioned in my email that I need the item on Mar 17th to be delivered.

DC Lowe’s STINKS! Don’t shop at this store, they don’t have anything in stock, have no clue to what they are doing and won’t even bother to answer the phone. We purchased 3 Kohler toilets, 2 Kohler pedestal sinks and a 60” vanity. Our bill came to over $1700. The person helping us told us that we could save 5% if we used our Lowe’s card and that they would pay our Lowe’s card with our debit card and then put on the new charges on the paid Lowe’s card. Big mistake. We made a $1600 payment and then got declined. Oops, it takes several days for a payment to post. The manager got involved and agreed to order the vanity and said they would call Monday morning to redo the payment – the remaining items were to be picked up by our contractor Monday morning. You guessed right, no call Monday morning. I call and call and finally get a hold of customer service. The payment still has not posted.

Ordered KraftMaid cabinets from Lowe’s mid October 2017. They came in mid November 2017. Ordered cherry for the island and white for the wall cabinets. White cabinets were the wrong size. Had told design “expert” we wanted the exact same sizes that were there. The cherry cabinets came in brown, not red. My floors are Brazilian cherry so therefore, red. All cabinets had to go back. Meanwhile, my kitchen had already been gutted. Waited another month. Mid January. Multiple flaws in white cabinets. Edges of doors and drawers fronts not sanded and looked like primer paint only. Lowe’s has KraftMaid reorder door and drawer fronts.

I am building a new home. Bought appliances from Lowe's. During installation, my builder discovered that the gas range was defective- the oven door will not open. Called the Lowe’s service line, was placed on hold for over one hour, to be told that Lowe’s would not do anything for me, the manufacturer, Samsung would handle. I asked to speak to a supervisor, was denied. 20 minutes later, Samsung was on the line, and told me that they could not help me but gave me a number of an authorized service at my destination.

Store #2371 in Cypress, TX. I usually enjoy shopping at this store but sadly this is not the first time the following has happened. I was looking at John Deere riding mowers inside the store with intent to buy. There were no salespeople nearby so I continued to examine the models thinking they will ask to help when they see me. Four different employees walked by without ever saying a word. I even sat in a lawn chair, right in front of several models on display, for over 20 minutes looking at information on the mowers of interest and still not one person inquired how they could help. It was not until I walked near the area where two salespeople were stocking mower parts that I was asked if I needed help.

Fridge was delivered to the house and they ripped up my floor in a couple spots. Made a claim on it, manager of the store in Spartanburg SC Simone try calling 1 time, but when I try calling back can never get ahold of her. This been about 3 months now. When this problem get solved I will never shop at Lowe's again.

This place has really gone downhill. The store is nice but the customer service is lacking, bordering on rude. The managers are helpful but the front line staff obviously don't want to be there and they take their displeasure out on the customers. Last week, it was a man working in lighting who refused to help me when I was trying to find a lighting fixture. He pointed to a shelf and said, "it's somewhere in there." I asked him if he would help me and he just looked at me. Two days ago, I arrived at the store to pick up baseboard that was listed on the website as in stock. I arrived to find the baseboard still wrapped up on a pallet and store personnel were unable to unwrap it before the store closed. Forced to wait until the next day to pick it up.

We paid Lowe's $12,000 to install flooring throughout our house. Nine months later, we found out it was improperly installed and has failed. Lowe's sent out two individuals to look at the floor and we were told it needed to be replaced. Six months after our initial contact about the floor, they have still not fixed the floor. They took our money and do not care if the work was not done properly.

Don't ever buy anything from these stores. The employees just don't care. Bought a screen door (Pella) and a interior door. Took over 5 months to get them installed by them. Pella door had many dark lines in the glass. No help from the store employees who could give a rat ass. Just don't make the mistake I made.

Do not ever buy or have a dryer installed by Lowe's. They installed my dryer incorrectly so that the dryer vent no longer vents through the roof as it used to and I now have a fire hazard with an open gap in attic vent and lint discharging into my attic and they refused to fix it.

Bought a fridge for our business (had to run after the customer service guy to sell and arrange delivery of fridge). They were supposed to deliver Sunday but driver called and was really rude saying he was delayed with another delivery and promised to deliver the next day. I call Monday and they have no clue about where the fridge is and they sent a survey about how happy I was with delivery!! Really?? I was told by the delivery company that the driver was not following policy and advised me to contact Lowe’s manager to reimburse our company for the money spent for the reservation of the freight elevator and the overtime for our employee waiting for the delivery guy.

I ordered a refrigerator to be delivered three weeks from purchase - that was the soonest I could get delivery. The delivery department called me on the Friday before delivery-it was to be delivered on that Sunday. They called the Friday before to check and make sure delivery on Sunday was still a go, and I told them, "Yes, see you on Sunday." We waited the ENTIRE DAY- no delivery. I’m going to get my money back from this Bluffton, SC Lowe’s and go to Home Depot for my refrigerator purchase and see if they can do better. It’s worth noting that the number that they called me on (my cell number) - on Friday to clear delivery was never called on Sunday- I never received a call or anything- no- "Hey we can’t make it"- NOTHING. They obviously had the right number to call because they called it on Friday.

I have a credit card with Lowe's, in the 3 years I have never been late on a payment. I'm in a process of buying a house, my lender told me to pay all my credit cards down to 20% of my limits, which I did last month. My limit with Lowe's was $1000.00 and I made a payment last month, bringing my balance down to 20% of my limit, thinking it will help me with my process, today I received a statement from Lowe's and they LOWERED my limit to $220.00, you guys just should've closed the account. It's pretty sad and disappointing, I'm not asking for an increase or my credit back. There are plenty of retailed store like yours, as a matter of fact I work for one. You guys just lost a customer??? Will pass it on!!!

Ordered 2 glass sliding doors 11/13/17. Come Jan 2018 I was told some parts were damaged in shipment. So they wanted to wait until all parts are in. Had doors installed in Feb 2018. The installer was a smoker and left 4 butts on my grass. Never asked if it was ok to smoke on my property. As I have dogs and did not need my dogs to be eating the cig butts. He left without saying goodbye for that day nor did he tell me what was not finished. Also all of the parts were not there for the installer to put in my screen door. And caps were missing from the frame but not told about it. He came back when the track was sent to me (as I had to call the window co myself to be sure the track was ordered for the screen door). So the installer came back and installed the track put the screen in and did not fix the rubber part on the screen so bugs would not get in. as I had to tell him to do it.

Associate Kathy ** at the Customer service desk was condescending and rude. First I was told that I needed my receipt to get my deposit back then she double tracked on that and then she came around the desk and turned the machine over and told me. "You have two options Sweetheart, you can either forfeit your cleaning deposit or you can take the machine home and clean the roller and bring it back." Sweetheart? Really! I had explained that none of this was told to me at time of rental. When I looked at her - she was smiling. OMG. Furious! Never again!

We very seldom go to Lowe's because the nearest one is about 70 miles away. So on March 1st, 2018 we went into the Evansville store, while checking out there was 2 males upfront, the older of the 2 was yelling at the top of his lungs reprimanding the younger one. Granted, the young man may have done something that needed to be brought to his attention, however, no one needs to be yelled at and belittled in front of customers and other employees. This should have been done in private and with respect. I have never been so appalled at a human being, this post is not about my "feelings", or "rights" being trampled, it's about respect for your fellow coworker, respect for customers, respect in general.

I have spent over $10,000 on home improvement projects from Lowe's. It has always been my first pick among all other stores in the area. In November 2017, they offered me their special 5% off or 18 months free financing if we signed up for their card. We purchased a washer and dryer for $1300. They gave us $1,000 on the card. We opened the card and by January our balance was $200 on the card from the large payments we made on the account in effort to establish good credit. On January 24th, 2018, they decided to close my account as “closed by grantor” because things that were on our credit report... the same things that were on our report when we opened our account and we have had no missed payments on any of our credit lines (which we only have/had two several months before we even considered the Lowe's card).

Lowe’s online site had listed a ceiling fan at a clearance price - tried to pick up the fan at a local store but had my online pick up had been cancelled. Tried to reserve for pick up again at a different location and again my order was cancelled. After a two week investigation into the matter by Lowe’s customer service department, I requested to have my request go higher up the ladder as they were only offering a 10% discount (less than their Family Day sale). Still no resolution and would not admit to their error and honor the price they originally listed the fan at. Very poor customer service! Go to any other store and if they have a sale mislabeled that store honors that price and gives it to the customer at the sale price. Not Lowe’s...horrible customer service!

I bought a hot water heater from Lowe's. When it failed, the parts were covered by the warranty, but not the labor. Lowe's (at Eastern and Russell in Las Vegas) and especially Robin, stepped up and paid for the labor. When the water failed again less than 1 year later, Lowe's and Robin again stepped up - this time replacing the whole water heater AND installing it at no cost to me. (It is a different brand than the original one as Lowe's no longer carries the original brand.) Way to go Robin and Lowe's!!!

Purchased a laminate floor from Lowe's. It was installed incorrectly by their contractor. Spoke with many managers in the Bay Shore store, no help. E-mailed CEO Robert A. Niblock several times, no help. Put a dispute in on my CC. This has been going on for over 6 weeks. Contacting News channel 4 at this time and BBB. Do not purchase any product Lowe's sells that requires their contractor to do the installation.

I purchased 18 pieces of privacy fence on Friday afternoon I wanted to purchase the $ 42,97 up above the fence it had $ 42.97. But when I got to the register it was $ 46.97. NONE of the fence rung up $42.97. Well that was a rip off to start with. Then when we put up 1st piece it didn't fit right so we measured it and it was only 71/2 for the panels which I had to go back and buy more panels. SO Lowe's really screwed me out of money and I will be taking MY Business to Home Depot from now on. I won't be back at Lowes in Douglas, GA. Thanks for screwing me out of money.

JASON, with a toothpick hanging out of his mouth the whole time. Lowe's, Seaford DE 2/6 or 2/7/18. I went in to buy a Lowe's refrigerator. Gave Jason the model number. "My Store"- Seaford, showed a delivery date of 2/19/18. Jason said it would not be delivered until some time in March. I asked him to call and verify this since their website showed 2/19. He called -- someone -- and answered several yes/no questions, then hung up. He told me that refrigerator would be delivered in March.

I recently purchased a Whirlpool washing machine from Lowe’s. It has started to shake really bad on spin cycles, and it also goes haywire with continuing to do extra rinse cycles, to the point that I have to unplug it and plug it back up to reset. I have a 5 year warranty on it. So they send out a repair technician to fix the washer. He comes out and makes the assessment. He says that he has to replace the tension rods and the tub because the tub was cracked.

Purchased a microwave at Spring Hill TN Lowe's and received great service from the sales people. Was told it would ship from their distribution center and would arrive and be installed within 5 to 7 days. On day 7 I called to find out why I hadn't heard anything. Was first told the purchase was a special order. When I disputed that they retracted that argument. Then put me on hold for 25 minutes then said they were checking to see if the item had arrived at the local store. Then they disconnected. Worst customer service ever. Will cancel the order and purchase elsewhere.