Lowe's Home Improvement Reviews

Come delivery day I didn't get a phone call or email so I called them up and check on the status. The guy told me that they didn't even receive the item at the fulfillment store. Then he said he was going to check with the delivery manager. Dude didn't even bother to call me back. Then not long after that I got an email indicating that my order has been changed with no reasoning as to what happened. So if I never called them they wouldn't even notify me or even check on my order? Now I have to wait over 4 more weeks before my new delivery date!! I called them and all they could say is that since it's an online order and not in stock that it's coming from the vendor and they have no control over it. What kind of bull crap is that?

It's your name on the website, it's your reputation, if you can't work with a vendor that you can rely on then it's you who dropped the ball on this. This is BAD business, who would ever want to order anything if it's not going to arrive as expected. Even at this point they still could not tell me where my item is and when exactly it was going to arrive. So I cancel that crap then went onto Home Depot and order it there. I should have done that 4 weeks ago!

Original Review: Sept. 13, 2018

Ordered 1-Piece Natural/Wheat Deep Seat Patio Chair Cushion. Item #: 18889| Model #: WDS-001. Item is 2 pieces. I called to complain and the representative was extremely rude! It was my first and last experience with Lowes.com.

The day before or of delivery we would end up not receiving all the promised appliances. New tenants moving in did not have the promised appliances due to Lowe's errors and then would take multiple weeks to finally receive them in. The time spent trying to rectify and solve the issue mounted to countless hours of wasted time that has greatly affected our productivity. We will not be dealing with Lowe's anymore and are transiting to Home Depot going forward. We spend close to a $100,000 on appliances every year and we will not be spending that money with Lowe's anymore.

Looks like because they already have our money they don’t care if we are happy or not. We had to go and pick up the replacement fencing ourselves. Lowe’s should call their customer Judy **. Update, the installation person should have been at our house today 9/12 to start the repair, with the 6 missing post, no show again. Called the store. No one will take the call or call us back. The worst.

(9/5/18) I called the store and spoke to a different customer service rep that assured me she was the only one who could help me with this problem & that it was a fairly easy fix. She asked if I could bring all my paperwork concerning this transaction into the store, that afternoon. I did. When I arrived she said that two other people were helping her with my concern. She made a copy of my original purchase receipt. She wrote her name & one of the managers' names on the back of the receipt. I asked her how long it would take to resolve this issue. She said, one to two days.

(9/6/18) ZERO FOLLOW-UP! ( 9/7/18) I called the store to speak to the customer service rep that helped me on (9/5/18). I was told she was at lunch. I then asked for the manager, whose name she had written on the back of my receipt, on (9/5/18). I was told by the person that answered the phone that he would be in in 15-minutes. I called back within 25-minutes & asked for her again, thinking that she would be back from lunch, by now. Now I'm being told that she wasn't in. I then asked for the manager, believing that he would have arrived at work by now but now I'm also being told that he wasn't coming in that day. I questioned that as I was told earlier that the manager would be in in 15-minutes. Several hours passed & I expected a call but ZERO FOLLOW-UP!

(9/7/18) Later that afternoon I listened to a voice message from a different Lowe's associate, who I had never spoken to before. I called her. She immediately claimed that she had been trying to arrange an install (which was the least of my worries & not my original concern regarding interest). She continued to "talk over" me, while I was trying to explain my situation. I had to raise my voice to get my point across. When I explained my frustration of being charged interest, specifically when I requested the six months no interest on my card, she said: "Well you didn't check the box!" I said "What box?" She said the box for no interest to be applied. I said that a girl behind the customer service desk completed this temporary credit card for me, & at that time, I had requested the six months no interest. All I did was to sign the keypad on the other side of the desk.

Then I said that if given the opportunity to pay interest or not, it's a no-brainer that most people would choose no interest. She said; "Well, everyone's different!" At this point I was furious: I said "Don't play this game with me." She hung up on me! I called back within five minutes & asked for the same woman who hung up on me. I was told that she wasn't in. I then asked for the person who helped me originally on (9/5/18) & I was told she wasn't in. I then asked for the name of the person that I was speaking with & all she said was: "I can help you."

When I asked for her name a second time again she said: "I can help you." I asked a third time & she said the same. She refused to give me her name! I continued to explain my situation. She asked for my cc number, which I gave her. She said that she would handle it. She also asked for my email, which I gave her. I assumed that she would email me later that day, with some news. ZERO FOLLOW-UP!

(9/8/18) ZERO FOLLOW-UP. (9/9/18) ZERO FOLLOW-UP. Later that afternoon on (9/9/18) I called Lowe's Corporate to complain. 1-800-445-6937. The rep listened to my concerns & said that Corporate would follow up with 24 hours. (9/10/18) ZERO FOLLOW-UP from Corporate! (9/11/18) as of 11:00 am ZERO FOLLOW-UP from store 1787 or Lowe's Corporate! Obviously, I'm getting the run-around! It appears that Customer Service at store 1787 plays games with customers; they cover & lie for each other when they do not want to handle a difficult situation. Is the store manager at store 1787 aware of this?

The new CEO is going to have their hands full. I think I would have the Manager of each Store be accountable for cancelled orders. I could give them the name of few employees that should also have to explain their lack of customer service. I am out $53.00 measurement charges for a product you can not even supply. Shame on you.

Apparently the sales person I had the misfortune to spoke to on 10/31 never set up the appointment with the technician. They offered me to reschedule the appointment but at this point, considering 2 hours of my time wasted with the purchase and today's conversation, I do not want to deal with Lowe's and probably I will go with the competition. I got a phone call from Lowe's later on to let me know they credited my AMEX with the due refund.

To top it off the generator is too small for the house and will not run the whole house, like we wanted. Again Noah at corporate keeps pushing us off for weeks, even after sending him all the pictures and paperwork of all the things wrong and the print out that it's the wrong size generator. Noah keeps saying he has to talk to CPO and area Install Management. Really? So now we are without a working generator for 3 months now. Complete joke this company is. We found out that Lowe's does not have to hire certified Installers, they just have to pass a drug and background check to be a contractor, even though they advertise the Installers are. Run. Don't use Lowe's for any Installation projects.

I asked what I was supposed to put them in or on. T told me to walk back to the fan department and someone would figure it out. I returned with the fans and attempted (multiple times) to tell my truth of the online purchase but Tracey kept cutting me off even when I asked her to stop. Finally, I spoke with the manager and he confirmed that Tracey was rude and wrong about me not paying.

When they arrived, he guessed as to which new part he could put in once again and 2 days later installed that part. Well, after testing the wash machine out, he determined that the most recent part didn't fix the problem either and called his company to see what to do about it. Lowe's called me within 10 minutes and wanted to buy back my wash machine for what I paid for it, minus the amount I paid for the warranty. I agreed because there were no other options they could give me at that time. Today is September 7th 2018, and I have still yet to receive the "Merchandise card" which is supposed to be the form the buyback comes in. Every time I call Lowe's, I get a different answer as to when it was sent out. Their customer service is horrible and they do not REPLACE the products that you purchase a REPLACEMENT plan for.

I also received a handwritten letter with very bad penmanship telling me that I did not get an extended warranty and Zi would have to take it to a shop and if it was not a manufacturer defect I will be liable for the cost. I have closed my account with Lowe's and will never ever shop there again! In my opinion and my experience this mower is suitable for selling. This product should be taken off the market. A good amount of money just given away. If this mower is giving this many problems after a few months what really is the quality of this machine?! One star only because I have to. I wouldn't refer this s product to my worst enemy!

To make matters worse, Lowe's lowered my credit limit by $1,000 without warning. I called Lowe's to find out why and, you guessed it, they say to call Synchrony. Called Synchrony and they told me I had to wait for a letter in the mail. DO NOT GET A LOWE'S CREDIT CARD!!! Better to use one of the major credit cards if you're going to make a purchase at Lowe's or, better yet, shop at Home Depot instead.

To make a long story short I have 19 post holes dug in my yard a week ago just waiting on the delivery which we found out yesterday the most critical item to start the job is on backorder and won't be in from supplier to that store until 9/11. Mind you delivery to store not my home So betting it will take another week for us to get the material making it mid-Sept. Needless to say after hours on the phone talking to more people than I care to... There is no resolution. No offer to drop ship the items, no offer to provide a discount. NOTHING. Worse customer service I have ever experienced from a store. We had considered having them come pick up their stuff and reimburse us the over 2k we put out but my fear of them screwing that up is high.

I will NEVER EVER purchase from Lowe's again. No sense of responsibility, no sense of urgency, lack of follow thru and follow up, terrible customer service, no availability to customers and no accountability. Escalated a complaint to their corporate and then filed a complaint with the BBB. With my husband being in the military we work projects around his schedule and this long weekend where we thought we'd get stuff done is a bust. Not to mention the vacation day I took off and the cost to rent an auger and tiller to prepare our lawn for this big job is money and time I will not get back.

I went to the store on Saturday and was told no one in that department worked or was working so I would have to come back. I IMMEDIATELY asked to see the manager and to have my account transferred out of this unorganized store. She said no need. She would handle it. I told her my measurements should be in, as it turned out they were sent to person on MEDICAL LEAVE. The Store Manager located the contractors and they sent measurements to her email. No one called me back to come and pick out blinds so I went back to the store and yet again there was no one to officially help me and I didn't want to miss the sale that was ending in a few days so I was not leaving until I ordered them.

One young lady did assist with another co-worker and blinds were paid for and ordered. Days went on and I called back to see what the procedure was when the blinds came in. This is when I found out that the blinds would come in and someone would call me. So another week goes by and I get a call from the same young lady who ask me if I had someone to install the blinds. I was puzzled because I paid and they stated I was all set. She continues to tell me that, "NO MA'AM. You have to pay the installation fee or they will not have them installed." She stated this would be around $65 dollars or so. I left work and took the money down there immediately and was told on NO MA'AM by another employee that it's going to be $99. I was just told by another employee this was not the case. So now I'm paying an additional $99 on top of the $800 I just paid. Which isn't a problem if they would get their procedures together.

I guess this is due to no one expect this ONE person on leave that knows how to operation this particular area. So I paid and left the store. So roughly days later I get home and there are several HUGE boxes outside my door. I was NOT told that they would be just dropping them off at my door, no tracking number or anything to ensure someone was home. So I call the corporate number and they proceeded to tell me that I have to call the store who will then call the contractor who will then call me to set up a time to install the blinds. OMG... how convoluted and insane is this?

So now I had to call the store back to get the ball rolling. At the end of the day the contractors were amazing!!! They came in and installed roughly 9 windows within 2 hours. The blinds are very nice and I have gotten compliments on them. I also love them myself. Now would I use Lowe's again? I'm not 50% sure. They made my moving into my new home stressful and I didn't enjoy the experience as moving into a new home with new products and finishing should be fun and exciting. The lack of communication and understaffing left me horribly displeased with this enterprise.

Look out Home Depot. Here I come (This is not the case and I am 50 shades of mad). When the contractor that Lowe's hired to replace our roof did the job he came out and measured the roof for the exact amount of supplies and only to find out later that day they ran out of material half way through the job and ended up stopping for the night and didn't cover the roof (yep it rained) and now we have issues on our roof. We have been in contact with Lowe's corporate representative and calling the head manager at Lowe's and wrote to the CEO of Lowe's.

Now they want me to spend more money to hire someone else to come out and take off a couple of shingles and replace them with new ones so I can send them into GAF to be tested. We don't believe it is the shingles but we believe it's damaged from where they didn't cover the roof that night and it rained on the decking boards to cause the warping and discoloration. Due to the way both parties are pointing the finger who can we trust? We need help to get Lowe's to fulfill the terms of the contract. Because we are not a satisfy customer due to our roof looking worse now than it did 14 years old. We have sent pictures to Lowe’s consumer care at corporate headquarters and they have done nothing but talk. They refuse to answer our questions and our phone conversations cover the same complaint every time without any concrete progress. Our home sit around a cul-de-sac so it sticks out like sore thumb.

I email my sales rep 7/10/18 who then informs me that my "Project Coordinator" is no longer employed with Lowe's & I was assigned a new "Project Coordinator". He gives me the new name & phone # & tells me to call her since he's currently on vacation. I call the new "Project Coordinator" & again my calls go directly to voicemail, messages were left, & no one contacted me back. Frustrated I call Lowe's customer service on 7/11/18 to see what the ** is going on. They have no clue & ask me to call the subcontractor. I refuse to do so because that's not my job. It's theirs! They conference call the subcontractor & he's out to lunch... Of course he is! He'll call me back when he gets in.

About 10 minutes later the subcontractor calls me back. (At least I got a call back from someone right?) He proceeds to inform me that Lowe's had an issue with my order due to the fired "Project Coordinator" (seems like more people should be fired for incompetence) & that due to that & weather my fence installation would need to be changed to 8/29/18. Ok I understand, it's been really rainy and I want my fence installed properly. On 08/28/18 Lowe's delivers my fence & materials in huge pallets left on my driveway. GREAT! Tomorrow my fence will finally be installed! Nope today is 8/29/18 & no one shows up to install the fence.

I call the subcontractor who tells me that he has me scheduled for 9/6/18 & doesn't know where I got a schedule date of 8/29/28. I tell him that I have an email from them telling me this! He asks who the email was from & when I tell him. He apologizes & says that that person is no longer with their company. OMFG!!! SERIOUSLY? So now I have huge pallets of expensive fencing materials in my driveway that I have to guard with my life for almost an entire week to ensure that no one tries to steal them because my garage is full of crates of cement. This is just inexcusable & highly unprofessional! Once my fence is installed (hopefully next week but I doubt it) I am cutting up my Lowe's card & never using them again!

I found the information out and gave him the information. I was told today that it was too costly for Lowe’s to replace the deck, and because the city pass the inspection they will only replace a few boards. My question to him was first of all you never sent anyone from Lowe’s to tell me what you were going to replace, because this was bad wood from the being and more than a couple of boards needed to be replace. The Rep then ask me to send him pictures again of my deck he never receive them, after almost five months.

I told him he needs to send someone from Lowe’s to take the pictures again, because I realize that when I provided him with information he would use it as a reason to keep, from resolving the issues with the deck. When I ask him, "I thought you was going to replace the deck." He told me he can change his mind. It’s okay for me to pay almost $5000.00 for deck that is wrapping, splitting and start to go rotten in less than a year, but cost too much for Lowe’s to make good on their warranty per the Rep. I will never do business with Lowe’s again. The poor customer service I went through to get the deck built, is the same service I am getting from executive customer service department.

Updated on 09/10/2018: I finally receive a called from Global Interior after filing a complaint with Consumers Affairs. This is what happen. 08/29 Global Interior. A Laurie left me a message at 5:08 PM. 08/30 I return her phone call left a message, called back a third time got Chad the owner. Made an appointment for 08/31 between 9 and 10:30 AM. Will call before he came. Never called or showed up or cancel the appointment for another time. This was the holiday weekend so I waited until that Tuesday 09/04/2018, and called Global Interior back to see what happen. I spoke with a Racheal. Told me the appointment was on the schedule for Saturday 09/01/2018. I was off that day and was home until 3:00 PM. I was told she did not know what was going on and she will talk to Chad. I told her I was not surprise no one showed up, because this what I been dealing with for two and half months getting this deck built.

Chad called me back left a message 09/05 at 7:31 PM. I was at work. I called Chad back that morning on 09/06/2018 spoke with him and set another appointment again for Saturday 09/08/2018. Same time. 9:00 to 10:30 AM. Will call me again before he came, but of course no call no show. I e-mailed Customer Care again. Told me I had to call 877-505-4923. They could not help me. Lowe's recommended this lumber to me. Said it was better and I paid extra money for the lumber. I even had Lowe's REPRESENTATIVE AND PROWOOD REPRESENTATIVE ALSO THE SUB CONTRACTOR out to my home, all at the same time, because I had concerns about the lumber. Lowe's Rep assured me that the contractor knew how to cut around the bad lumber, and had them to replace some. PROWOOD told me that was the spices of the wood.

I put my trust in Lowe's because I had other Home Improvements with you. I called Lowe's this Morning. Was given a name and phone number, and the recording said that the person was out of the office until 10/05 to 10/25. Today is 09/10/2018, I also ask for a e-mailed address of the department that was to help me no response back with e-mail. How do you resolve a complaint and assign it to a person who is no longer with the company. I was told that this might be the only contractor they have to build deck in my area.

Original Review: The sales Rep at Lowe's convince me to go with PROWOOD Dura wood to build my deck. Paid extra for wood. It took over two months to get build, Some wood was rotten and had to be sent back. Not even a year later wood is splinting and wrapping. I have contacted Lowe's Customer service and e-mail them. I was told not to e-mail anymore and was given two phone numbers to call. When I call everyone I speak to tell me something different. Do not ever use them for a big project. The contractor will not come back once Lowe's and contractor is paid. I live in Michigan and the lumber yard where they get the lumber from is almost two hours away so to replace I have to go thru Lowe's. I start contacting them in June 2018. E-mailed them Aug 14. They will respond to e-mail but no help.

The latest incident was forwarded to Lowe's, via my wife's email, on August 27 - This is to inform you that the arrival date of our panel blinds is now 10 days past the date you specified in your last email. Additionally, there has been no response to the Pergo flooring independent inspection, and that is also 7+ days past your specified date in the same email. No one has contacted us about any of these still outstanding issues. As of today, there has been no response from Lowe's - Simi Valley. Besides never stepping foot in the Simi Valley Lowe's store or any other Lowes facility, I will forward the same complaint to the BBB. My wife and I are also prepared to take legal action for the horrible customer service and the fact one of the jobs is still not finished.

I went back to Lowe's and they said bring in the tree. I had brought in a 12 gallon container full of diseased leaves from the tree. That was about 90% of the leaves on the tree. I told them that I would not put a diseased tree back in my vehicle, filling it again with fungus spores. They could see from the leaves that it was diseased. I talked to a friend who is a world famous plant pathologist, and his advice was: Burn the tree, kill all the fungus, and buy a healthy tree. Also sanitize the ground where the tree was planted. But Lowe's just stonewalled me. They had me standing for 30 minutes to talk to a store manager, who never showed up.

Basically, they knew it was a diseased tree, or should have known, since they are in the nursery business. What they should have said was: "OK we see most of the leaves are diseased, please destroy the tree", or if for some unknown reason, they need to have a diseased tree back, they would come and dig it up. You don't suppose they intend to sell it to some other unsuspecting pigeon? More to this story later. By the way if anyone is interested, they have three more infected Sycamores for sale.

I called store yesterday and spoke with Sierra and she stated would contact installer. I called her again today and said not able to get a hold of installer that she would keep trying. She finally called me back and the manager of the installation company was to call me in an hour. I gave him 2 1/2 hours and no calls. I have been trying to call Sierra she hasn't answered. I believe it's going to take someone other than an hourly employee to put fire under his pants. At this point I want these tops gone and I want to be reimbursed.

The plumber did not have enough space to simply install the cartridge and thus the simple job took over 1.5 hours. When I called Lowe's to complain they said I should have caught the problem during the final walkthrough and took no responsibility even though I thought that their project management and general contractor (which I paid Lowe's for) should have had my back. When I asked to speak to a supervisor they refused. I am very disappointed and will never recommend them to anyone.

They had to leave as that was clearly NOT our order. I called the store countless times as well as their main number and got it rescheduled by their manager Deidra for tomorrow August 21st after 5:30 pm. And we just received a text message confirmation that they will come at 11:30 am... I MEAN FOR REAL! IS THIS A JOKE, I will never recommend buying appliances from them to anyone, as they clearly don't know what they are doing. They won't be seeing us as customer for the same reason.

Returned the dishwasher and waited 2 weeks for the new one to be delivered. I was assured by the appliance manager that the installers opened cartons and checked product before they left the store to ensure there was no damage. Installer shows up on 8/17, takes out old unit BEFORE he ever opened the carton and looked at the new dishwasher. The damage kept the door from opening properly so second unit is on its way back. I will be demanding Lowe's pick up ALL appliances and give me full credit so that I can purchase from a reputable appliance dealer. So once again another lie from a Lowe's employee, added to an installer that says they never check product before they leave the store, and that they always have damaged dishwashers. Yet he was not smart enough to check it before he removed the old unit. Complete incompetence and the last I will step foot into a Lowe's store.

Since then our struggle is still on, no one of course contact us and we are at point that we are literally being pass from one team to another, from different people from store manager to CPD and now to sales installation team to get this resolve and yet there is no follow up and status of what is still same. It's sad that we trust and choose Lowe's for the business and paid upfront $6000. This was absolutely not expected from one of the reputed company although I am convinced now I should rather warn my friends, family, co-workers and neighbors not to purchase from Lowe's. Lowe's contractor lied to us and informed us about the two different colors after the installation was done. After we raised the concern there is no satisfactory resolution Lowe's is offering.

Updated on 10/05/2018: Lowe's took close to 9 months resolve our claim in their interest even though it was 100% their mistake for a job done. The quality of job done was so poor so it failed in independent 3 party inspection. Even though Lowe's did not entertain us the way should be. We have 150+ emails of follow ups and spoke to dozen people during that time. I recently purchased home and quickly learnt that always go for local store (avoid giants like Lowe's) because they would appreciate your business and willing to satisfy customer. May be a little more extra cost but much better than dealing with giants which you cannot do much about.

Since then he has refused to return phone calls. We contacted the store manager and he referred us to the Lowe's corporate person who was responsible. After agreeing to make repairs using a new contractor, she asked the one who did the bad installation to make repairs. Since that conversation she has refused to return phone calls or emails. The old contractor supposedly made repairs, but pictures that we obtained today indicate that the same problems exist. We have been in contact with a Lowe's corporate representative. He has promised action in phone calls over the past three weeks, but nothing has been done. We need help to get Lowe's to fulfill the terms of the contract.

We have sent pictures to Lowe’s consumer care at corporate headquarters and they have done nothing but talk. They refuse to answer our questions and our phone conversations cover the same complaint every time without any concrete progress. Subsequently, we have had a home inspector look at the roof and he found numerous problems and shoddy workmanship on the roof on the backside of the house which is difficult to see from the ground.

We called said director numerous times with no answer or response to numerous left messages. Finally, this guy returns a call... mind you it’s been a month and project was said to be completed in 2. He proceeds to tell us everything is in line for our fence... I ask, “What about the deck? I DONT HAVE ANYTHING HERE ABOUT A DECK”. Awesome. Well, finally he gets it together and assures is everything is on schedule. We get a call about a delivery, which we assume is the materials. Great. Driver comes, can’t believe it’s a house he’s delivering to. Refuses to take materials to our backyard. Finally, I convince him there’s nowhere else for them to go... Proceeds to damage our neighbors utility box in their yard.

Week goes by, I hear nothing from anyone about an install. No returned calls yet again. Eventually, the deck installer calls and says he’s backed up. Not Lowe's Home Improvement, the installer. Says he might get it done by July 4. Which thankfully it was. Now, all I need is a fence! Of course I’ve called this director, the store, store mgr, 1-800 # numerous times. No one has a clue about anything. Now, I start getting calls about deliveries... I think ok maybe stuff for the fence? Delivery comes, more decking? MY DECK HAS BEEN DONE FOR 2 WEEKS! Sent it back. Get a bill in the mail for the delivery. This happened 3-4 times. Trying to deliver more decking when it’s been completed.

I’m confused as to how this company is still in business at this point. Finally the fence installer comes... His 2nd day he’s there for an hour and leaves. Apparently the concrete that’s been sitting in my backyard for 4 months now has hardened. Go figure! He packs up and is gone. No word from Lowe’s, installer informs us via phone call. Gate for the fence is damaged as well and can’t be installed. We are told gate and concrete need to be ordered. 2 weeks go by, not a phone call or anything. Call store mgr, he can’t believe it wasn’t delivered yet and will get right on it. Another week passes, NOTHING. Get a delivery call... finally! "Just kidding. We have more DECKING for you." This is a bad joke at this point, right!?

I call the 800 # and finally get someone with a brain. Directs me to their install dept, my gate and concrete were at my house in 2 days. Really? It was THAT “hard?” They were supposed to pick up the bad cement... Contractor wound up taking it, not Lowe’s. Today, finally, my gate was put on completing my project. Or so I thought... Go to plug into my outlet on my new deck... no power. If I was this bad at my job I’d be fired ten times over. If I could rip all this stuff off my house and get my money back... I WOULD! I’ve yet to get a call about my satisfaction from anyone. #lowesblows

We signed the contract on December 12th 2017. Upon meeting with Jim our "Project Specialist", we were told we would have our generator around February 2018. It didn’t arrive on my property until March 23rd. That entire time, not one person called me to tell me the status of the generator. I called Bart from Lowe's, who was my assigned project manager, 3x and left voicemails and he never once returned my calls. Finally, when I got a hold of Jim after contacting him twice via email and then got a hold of him via phone, is when someone finally called me from the actual installation company.

The lady from the install company was very clear with me that the delay was on Lowe's end and that the generator was NOT in their possession until mid-March. Again, not one person called me to tell me what was going on. After speaking to Jim he stated that the generator WAS in their possession. I am at a loss as to who is at fault but regardless, someone dropped the ball here and it certainly was not me as the paying customer.

Finally, everything was complete in June. Every service person sent out to the home was very professional - we have nothing to complain about that. BUT we had 2 storms since I initially signed the contract on 12/12 and we went without power both times for over 24 hours and needed to stay in a hotel. Can you imagine how frustrating this has been for me with two young children at home?

I honestly thought that by going through Lowe's directly for this large purchase, that I was making the best decision because I didn’t want to get tossed around by other companies. Unfortunately, that was not the case here. I expressed my concerns with this entire process to Lowe's Corporate in hopes that this process gets better and no other customer goes through what I have gone through. I got a reply back and they offered me a $300 check. That was on June 7th. I have YET to receive any check. I have contacted BART, which is who I ended up dealing with again after my complaint to corporate, and he has never once answered my emails asking for an update on the check. Can you imagine? This is just embarrassing. Get it together Lowe's. You've lost a customer for life.

Really fed up now. Told case worker Sarah that when I come back from our vacation I should have an answer. Either way, if they will not replace them I will go to a small claims court and or have them take them back. Their advertisement if not 100 percent satisfied money back guarantee. As they take them back I have Home Depot install new ones. I will not let them get away with this. We paid almost 10,000.00 dollars for these windows. My advise is stay away from Lowe's, they used to be a good company but not anymore. I must say that the project manager is really trying his best to help me. So we will see what happens!

The inconvenience of this is huge when you take off of work or burn a vacation day (Or what was supposed to be half a day) for them to say they can't make it. No one wants to lose money when paying for a service. Which is exactly what has happened to us. This directly reflects on Lowe's due to it being Lowe's Installation "experts". Dissatisfied! I've contacted the store and they were going to contact them and let me know something back a couple hours in and I've not heard anything at all... I've called the Lowe's Installation "experts" Service Pro's directly multiple times but just get a voicemail. After calling the store again, Management has made multiple attempts to contact the installers and cannot make contact! I appreciate everything that the Abingdon Store has done to help me but the Installers have given them a black eye on this one.

Walking to the register area, walked past paint department, noticed two fellas there, ask them to speak to a store manager. One boasted, "I'M A MANAGER..." Explained what, I had encountered, that the employee had no idea of what the store sold or offered or understood customer service. He had nothing to say, nothing at all. Not sorry or understanding at all. Having watched Lowe's built in Colorado Springs, I normally enjoy the facility and the staff, when ask upon, very helpful. Well, growing up in Beavercreek, things have sure changed. When kids with no knowledge of professionalism are working in customer service, representing a company of this magnitude, have the ignorance, to yell at a customer, TO HAVE A NICE DAY! because he was a **, and did not have the proper knowledge of what was available in the facility, that employs them, too bad for LOWE'S.

LOWE'S, you should test your staff to ensure they know what your store sells. Well, as long as a phone will help you, why use your BRAIN! Lowe's needs to hire phone geeks, not personnel with hardware knowledge... lol. The flagpole installed easy, my relatives are very happy... The purchase was a joke. BOTH STAFF MEMBERS KNOW WHO THEY ARE... REAL JOKERS. BUT, you got my money... and you can shove it up your ___! POOR SERVICE. Make America great again, fire bad employees.

By April 20, 2018 we were without a functioning kitchen. Then the contractor would show up one or two days then we wouldn't see him or his crew for days. Finally, after complaining to Lowe's, the contractor requested a meeting around May 17, 2018. At that time, he advised that he did not have the manpower to return to our job until May 27, 2018 at the earliest. During that meeting I asked if I could find a different contractor on my own to finish the work. I was advised that I could do that and that is what I did. All was running smoothly during the early part of June 2018 until we discovered damage to some of the cabinets I had ordered. However, since we had essentially fired the Lowe's contractor it was clear that Lowe's did not want to have anything to do with us.

The damaged cabinets were reordered which took an additional 4 weeks arriving in mid July 2018. However, the order was not complete! The company failed to replace all the damaged cabinets. I was missing ONE cabinet and one piece of crown molding that was supposed to have been in the July order. So they were ordered AGAIN with an expected arrival date of August 6, 2018. It is now August 8, 2018 and have not received this final shipment. I received a call on August 6, 2018 advising that we had a delivery scheduled for August 7, 2018. Lowe's delivery never showed up! And since I'm out of town for the next week and a half I will not get my delivery until August 20, 2018.

While the delay of these last few items has not prevented me from using the kitchen it is quite frustrating that we are still waiting for the final pieces to finally finish our kitchen because Lowe's delivery just did not show up. This kitchen remodel was expected to take 6-8 weeks. While I know not to believe the estimated time of completion that I'm told, I certainly did not expect this to take nearly 5 months. We were without a functioning kitchen for 8 weeks, which also was not our expectation. I can honestly say that I will NEVER use Lowe's for any type of home repair work or installation. I do not trust them nor do they place customer service as a high priority. They should just get out of the any type of installation or remodeling services because they are clearly not equipped to handle the task. I will never recommend Lowes and will steer people away from ever using their services.

I get all my paperwork together. Return to store. They see it all. Copies of their return policies and they say ok. Will come get the dishwasher and give full refund. Will see how it goes. They are coming tomorrow. I have called at least 10 time to customer service ask for manager call back. They say yes. In 24 hours. 24 hours comes and goes and no one calls. I went to store and staff states manager does not talk to customers and does not call customers either. I've done this request for call back 4 times and they have never called back.

I have caller I.D. And answering machine no call. Yesterday they said at customer service that someone from the store has tried to call no answer. I told them I have caller I.D. And answering machines shows nothing. Someone is not telling the truth! If they called and take care of everything I wouldn't I keep calling? I wish I had found this site before my purchases. I would never have gone there. I have had many problems with these 4 purchases but there is too much to list.

I scheduled a delivery date with the first store. Then I get a call from another store with the other two appliances. I set a delivery date with them. Then, I get a call from a third store, that says the second store didn’t have the items, so now they were scheduling the delivery. Ok, really annoying, but I scheduled the delivery again. Then I get a fourth call from that same store, telling me they also don’t have one of the items, and because my order was already transferred once, they don’t have the ability to transfer again, so my only option is to cancel the fridge and reorder it, which will allow them to forward it to a third store that may have it.

This is beyond unacceptable, and Samsung is running a promo where you get a gift card if you buy 4 appliances on the same receipt, so reordering would void that gift card promo. I explain that, and the rep tells me there’s nothing she can do, I have to reorder it or the item will sit in limbo and never get delivered. At that point, I called the corporate 800 number. They told me the fridge was discontinued and unavailable at all (by the way, it’s still available on their website, I just tried to order it to see if it gave an error... nope).

She tells me I can order a different Fridge or just cancel the order. I cancelled the entire order at that point, because I have no more confidence in them. I called Home Depot, placed the EXACT same order, for the exact same price, they honored the 10% Lowe’s coupon as a price match, and they confirmed a delivery date for ALL items, confirmed they are all in stock, and all being delivered from the same place. Needless to say, Lowe’s and Home Depot are nowhere near the same... Don’t get suckered by a coupon like I did! Just show Home Depot and they’ll honor it and give you much better service.

Additionally, I asked for a full fence and was only given 3/4. I gladly paid $2,500 on my debit and the rest on my Lowe's card for a completed job. Because Sam and Jeffrey/Alex agreed with me they discounted the updated job. I spoke to Anthony today who rudely said that he doesn't see where I have been inconvenienced and advised my new supplies will be delivered 8/21/18 for a 8/23/18 job. I have to be home so the installers have access to a power supply, I am a full time working, single parent and have to take off to do this. This is ridiculous. If it isn't resolved, I will be going to my local media outlets and federal/state/local regulators.

On Saturday's call, I was told that someone would call between 7-9pm. No one called. I called Lowe's at 11am on day of delivery and finally, someone said that there was not going to be a delivery because it never arrived at the warehouse. There is no information. No one can tell me when it will or even if it will arrive. I have been living out of mini fridge for the past 6 weeks. Going into the store, is not much better. I have had store associates walk away when they see a customer coming. I have been told that it's their break time and to find someone else to help me. There is rarely anyone around to assist. I think I will need to stick with Home Depot, as I seem to get a better level of service.

After watching the new contractor measure and send another set of measurements to the TJ the salesman... we ended up with 30inch special order door for the 33.5 rough opening that was sent. When I went to Lowe's to retrieve the extra money that was charged for special installation... which was only special because the salesman cannot order correctly... Lowe's had the audacity to call the installer to refund me money. The contractor did the extra work to make a to small door ordered by Lowe's in place of my existing. Lowe's should be the one refunding money not contractor.

At this point, I figured out the collective IQ I was dealing with and called back THREE TIMES during the week to confirm delivery. Friday evening, I received a call confirming delivery for Saturday. Late Saturday afternoon, with no appliances, I called the store and was told they didn't ship because they were going to be installed by Lowe's. Did you get that? After FOUR phone conversations confirming delivery and informing them I would do the installation, they still didn't get it. Literally, NOT ONE person I spoke with could be bothered to update my record.

In their defense, the manager I spoke with gave me an additional discount, which is great. But...my appliances were scheduled for delivery today and guess what? They aren't on the truck because they couldn't find them! So, I've now burned THREE SATURDAYS waiting for appliances that still aren't here and now Lowe's has no idea when they will be delivered. PS - They dented the refrigerator during delivery and claim to have a replacement on order. I'm not holding my breath. These guys are incredibly incompetent and can't be bothered to even pretend to be concerned with helping you. Seriously, go somewhere - anywhere - else and save yourself some incredible frustration and a massive waste of time.

So I proceeded to give the delivery service all the information I had already filled out on Lowe's online form previously and the driver said he needed to transfer my call to the head cashier so she could take my credit card information (which I had already provided online). The call gets cut off in the transfer process. I call Customer Service, and the first thing they ask for is the order number! (Wasn't that data in their online system?) I then had provide all the information I had already filled in online, and this morning, to the delivery driver, AGAIN. What is the point of an online system if you can't even keep track of what you are doing? I just hope the refrigerator gets delivered! And I'm worried about the credit card info I entered online. Where did it go? :(

Long story short, went with Lowe's, they installed, I specifically asked them if I needed vents downstairs they said no, the new system will be more sufficient and will move the air better. I have a bi-level, the living space is upstairs and downstairs, no basement. However come summer, the downstairs is hot and humid, I DID need vents. The 3rd party guys came out that did the initial install and said I needed Vents/Duct work to cool the WHOLE house. They quoted me an ADDITIONAL $3900 for two vents. I just paid a lot of money for a new system to cool my home and I have to have a window AC downstairs.

By the third week I finally got in touch with a Lowe’s customer service executive who says I have been refunded my payment, which I have not been and they say they won't come back out to my home. Now I can't get anyone else to work on my yard because they dug these holes which aren't correct. I have even asked for them to refill the holes and I can't get a response. I don't even know why they chose not to complete this job. I am really upset and can't understand what is really going on. Whatever you do, don't use Lowe’s for your fencing job. You will regret it!

We went over the details of the contract and financing options. Included in the contract was a clearing and hauling fee, which was to cover a 4 foot clearing minus large trees or the rear border of the property. It was understood that one payment may be made on the fence prior to the installation and we were ok with that. We were advised that the build would take place around the 1st week of July; however, the fencing company advised that was not available. May I mention... the communication between Lowe's and their contractors is very poor. The fencing company advised that our build would take place on July 20th and that Lowe's would be delivering the materials for the build 48 hours prior (July 18th). I took off work to ensure I was available on the 18th for the delivery, and nothing ever came.

We assumed that the build had been postponed since we had not heard from the fencing company nor Lowe's regarding our fence. On the morning of July 20th, I was awakened at the wee hours of the morning by the doorbell, as Lowe's was delivering the fence materials... unannounced. Later that morning, the fencing company arrived for the build. The fencing company was supposed to arrive between 8 am and 10 am per Lowe's; however, they did not arrive until closer to noon. Upon arrival, there were 2 guys in the truck. I immediately began to wonder how these two guys were going to clear our property and build the fence alone with very little equipment and obvious manpower. The young man driving the truck - who looked as if he was in high school - greeted me and came out to take a look at the materials and property.

He immediately told me that there was not enough materials for the build and that they needed to return on the following morning to build the fence. I asked if there was enough material to BEGIN the build due to a very busy day I was going to have starting the following morning. He said that he would contact Lowe's for additional materials but that they were not going to be clearing the property, as we had included in our contract. I contacted my husband who got off work to come home and assist with any clearing that was needed for the fence to go on up and also contacted Mr. ** to come out and assist with the miscommunication between Lowe's and the fencing company. My husband came home and cut down 3 trees in the rear of the property per the fencing company's request... so that the fence could go behind the tree's locations.

Mr. ** came and walked the property with the fencing company to confirm the location of the fence and he also advised that the clearing would be done to include all underbrush and haul away. Once Mr. ** left and the fencing company got to work, they neglected to complete the clearing and place the fence IN FRONT OF the location where my husband got off of work to come cut down the trees from. We contacted Mr. ** again and advised of the issue. There was not much that could be done, as the fence posts were already set in concrete. Mr. ** called me with one of the store managers from the Dave Lyle, Rock Hill, SC location - and advised that they apologized about the mix up and would do what was needed to make things right - included removing the clearing fee from my bill and giving me an additional amount off for the inconvenience - as well as a gift card.

After the call, the fencing company advised that they still did not have enough materials to complete the fence and that Mr. ** advised that he would bring the remaining materials on the back of his truck. Hours passed and there was no Mr. **. The fencing company had to leave and advised that we would likely have to call several times and stay on the company before the remaining fence would be completed... that it could take several days. They left our home and the fence was incomplete on the left side of the property (facing from the main road). I really wanted to confirm when the remaining fence would be put up and again contacted Mr. **. He said that he would contact the manager of the fencing company and confirm. Needless to say, the fencing company came back out the following week and finished the fence INCORRECTLY.

They ended the fence with a window that I wanted inside the fence on the outside. They did not follow the measurements that Mr. ** had entered on his sketch. When we contacted Mr. ** about this, he advised that we needed to take another look at the sketch, as if we were wrong, and that he would come by and re-measure. It came to be that Mr. ** drew the window on the sketch in the wrong location (outside of the fence), but the measurement, which encompassed the materials we are paying for, placed the window on the inside of the fence. We have been calling Mr. **, the store, the fencing company, corporate, and anyone else you can think of to have our fence corrected and our bill corrected.

As of today, we have materials sitting in our driveway, we have left messages, been hung up on, been advised that Mr. ** is on vacation until next week, and are now preparing to drive to the store and hopefully sit in a manager's office until this is corrected. This has been a terrible experience for me. My first time entrusting a company to assist with home improvement has proven that customer service is at the bottom of Lowe's list. Lowe's does not provide the best customer experience as promised, and I wish I had listened to my neighbors and gone with a different option. Word of mouth is a powerful tool, and this word of mouth will be as powerful as I can make it to discourage other people from selecting Lowe's for their home improvement. I will not stop until we are compensated for this terrible experience and an incorrect fence. Thinking Lowe's? Think again!!!

They would not try to find my item anywhere else, then I pressed them again and they said I could drive 30 miles 1 way to pick it up myself. I asked for all my trouble for the item to be shipped, they said they could give me 10 percent off the shipping price of $80.00 on an item that cost $26.00. I do not call this customer service. I am a decorator and use Lowe's over HOME DEPOT for all my clients, guess who gets my business now? Do not order online with Lowe's. They won’t honor your purchase or go out of their way to find your item especially if they screwed it up - only excuses they don’t control the online aspect of the business, OMG.

We asked that their roofing expert come out and take a look at it and he never showed up. The contractor refused to acknowledge that any of the damage to the house was his fault and that he had done as good a job as he could. We have vinyl siding on the house and he attempted to repair some of the vinyl siding by driving nails through the face of the vinyl siding, thereby ruining the siding. I hired a certified home Inspector to do an inspection and he agreed that the roofing was poorly done and that the damage was unacceptable. I told Lowe’s contractor manager that I would accept them repairing the damaged siding, but I have received no response. I will never use Lowe’s again.

Beyond my comprehension that none of the 7 people we talked to (complete runaround! For 3 months now) even cared at all! I even talked to a District Manager who acted like she cared, but never called me back or sent someone out there to fix the toilet. I called the General Contractor directly to fix the toilet -- they told me they have a 24 hour protocol -- she had to have a toilet now, not 24 hours from now. Supposedly they hired a license GC, but they can't produce their GC license to me-I've asked at least 3 people to provide their license, but they told me I could call them directly. Does anyone out there know what I can do to resolve this???? The delivery dates are all a LIE! The new tub/surround was suppose to be delivered 3 days ago, but we haven't heard from anyone.

We live in another state, but we are ready to fly out there to help his mom get through this. She doesn't drive or have any support where she lives in a small town. So, so sad. It angers me because NO ONE CARES! So sad to put an elderly woman who is grieving to go through this. Also, it cost more than $4,500! They charged us for a dumpster they never brought to the property, and other charges that were never done -- they told me those are "standard" charges even if they aren't used. What???? Who does that? The people they sent didn't even have a business card! Professionals??? I'm beyond sick over this -- We have honestly gotten physically ill dealing with LOWE'S in Union City, Tenn - DO NOT BUY ANYTHING FROM THEM! Save your money and hire a handyman to do your work-better than the work they have done!

Having picked up the mower I was contacted approximately a week later. The repair man or spokesperson iterated that the frame was literally broken in half. The gentleman informed me that the repair would cost $1402.00. I asked about the warranty that the mower had with it stating the frame and ALL factory parts were warranted for 3 years. He stated that because the mower had been abused and the frame would NOT be covered under the warranty. What? A flat to 1% grade of slope for your yard...How in the world can that be abuse? Realizing that I was obviously speaking to the wrong person, I asked to speak with someone else. I was hung up on. I did eventually get hold of someone else but to NO avail.

I suggested they just send my mower back to me. They were shocked that I wanted it back. I told them that I would still be able to use it and I would later use it for parts. I was told by the repair gentleman that they would send the mower back to the Marion Lowe's and that the store would contact me. After 3 weeks I contacted the repair folks again and they informed me that they could not find the mower that I sent in for repair. It has been nearly two months now and I still haven't heard from the store. I've gone in the store a couple of times but the machine is NOT there. The customer service folks at the Marion, NC store have said they would follow-up. I don't know what they are following up on because it's NOT happening. My recommendation: DO NOT Purchase a Husqvarna riding mower from ANY LOWE'S store. I have seen numerous accounts where a Husqvarna frame has broken in half by reviews on the internet. NOT a reliable product.

I elevated this to District Manager, but no response as of yet. Can't believe that a big company like Lowe's can treat people like this. I will never buy anything from Lowe's again - please don't hire them to do any home improvement projects. Union City Tennessee Lowe's is the worse experience I have ever had in my entire life--I'm a project manager and dealt with large projects; a tub and surround is not that complicated, but they made it that way--I talked to over 7 people during this process, and NO ONE at Lowe's cared about the problems--every time I called they sent me to someone else! UGH!

They are really great at "passing the buck" and not taking responsibility of this. Poor old woman who is taking a shower with plastic around the tub, with no shower curtain--I hope you can picture this horrible scenario! I could have hired a handyman to complete this project in about a week. Two months and I still don't know what is going on, since they won't answer my emails or phone calls.

Then they refused to remove the appliances (stove and microwave) until WE disconnected them. There is absolutely no mention that they would not disconnect appliances when you select the "Haul Away" option for which you are charged $20 per item. Unless you purchase installation - which you have to do separately by filling out an online form and then you still have to go into the store to sign a contract (told to me by Lowe's customer service) your new appliances will be sitting in the middle of the floor, unusable, until someone installs them and there is no guarantee when they will show up.

Then Lowe's (again no communication about it) says they are going to hold up the refrigerator delivery until the dishwasher is available. After much arguing, they finally agreed to bring the refrigerator before the dishwasher. It came from the Clearwater store. We live in Lutz and our Lowe's is 5 min away (where the stove and microwave came from). None of this makes sense to me and most of all, not informing us was ridiculous.

We finally had the dishwasher delivered today. Again, paid for removal but he wouldn't touch it until it was disconnected. Since it had been almost 4 weeks, we forgot about that or we could have been prepared. My advice is if you order online, ask lots of questions before or during the process! Make sure to find out if the order is being delivered completely, how you arrange for installation, if you have to disconnect anything, etc. They aren't going to be offering any information! We wanted to be thrilled about our new kitchen! But the lack of communication, split delivery, no information about what had to be disconnected, all have made this way more stressful and unhappy than it had to be.

Ok they come back in with the new refrigerator using the sling, get up to the landing of the steps and clunk down goes the fridge on the edge of our oak floors, leaving two large gouges in the wood, that night my husband noticed a large chunk of wood on the post top, on the oak railing on our steps. I've called Lowe's in St. Paul several times, they all say, "We'll take care of it miss," no return calls, they just continue to ignore the fact that we have damages. Where the chunks of wood came out on the floor are right on the edges and will be very hard to repair, I'm frustrated, angry and just about ready to call a lawyer.

No, really. They left the country and took her money according to Lowe's. NOW 4 more months later there's a group of contractors. All seems fine except one guy acts suspicious. iPhone 7 plus goes missing, okay can't prove it and move on. Then, a few days ago my mother walks up her stairs, sees that the box to her $900 Roomba has been tampered with. They stole it from the box that had been there for months, SCOTCH TAPED it back together, and left only the box. DO NOT TRUST THIS COMPANY.

NOW, after 17 months, suddenly our fridge stopped working. Lowe's would not help us find an LG repairman and told us that if we would have used a Lowe's credit card, they could have helped. WHAT kind of nonsense is THAT!?! We located a serviceman on our own and when he was able to come out 5 days later, informed us that it is a failed air compressor... AND the extended warranty will not cover it. BUT, the really upsetting news is that he informed us that our fridge is a 2012 model that was more than likely a return to the Elverson store, SO that is why no one could help... because it was a discontinued model. Calling the store was pointless. Curtis in appliances was rude and short and pretty much said that it is not Lowe's problem.

I am VERY upset and angry with Lowe's and will NEVER give them my business again! I DEFINITELY suggest that if anyone is looking for new appliances, to stay clear of Lowe's. I wish we would have purchased our fridge from Martin's Appliance when we bought our new washer and dryer. They are absolutely wonderful and have in-store repairman to send out, should there be an issue. Hindsight is 20/20, right?! My husband is on disability and we are unable to afford the $700 fix for our LG refrigerator, right now. Extremely frustrated and stressed! If I had known how dishonest Lowe's was we would have NEVER done a large appliance purchase through them. Beware and save yourself the money and hassle!

I left messages...no callback. I finally got a generator dept rep but still no numbers. 3 or 4 days later I finally got cost numbers on two of the three generators, but no information on the manual transfer switch cost. More calls, more NOBODY AT THEIR DESK TO TAKE THE CALLS. Two or three days later I got the third estimate. This time on an official form via my e-mail. This estimate had a statement that the natural gas hookup was not included (a $600 cost). STILL no answer about my manual transfer switch. I emailed back to confirm that the gas hookup costs were not included in any of the estimates...no e-mail response in three days, no call... NO ONE AT THEIR DESK WHEN I CALLED.

I live 3 miles from a Home Depot. The Lowe's is 10 miles away. I thought I'd try to give Lowe's some business and they advertised that they gave 10% discounts to veterans (which I am). Even with the discounts their prices were higher than what my neighbors had incurred using other sources. BOTTOM LINE - LOWE'S HAS CRAPPY SERVICE; AND THEIR STAFF ARE UNPROFESSIONAL AND DO NOT APPEAR TO POSSESS A WORK ETHIC. I noticed that the other customer feedback line up with mine including reviews from various parts of the country, not just my local Lowe's. My advice STAY AWAY FROM LOWE'S, they wasted a month of my time with no result.

Jacob used bowed tiles then blamed the tiles for the 1/2 inch issue. I asked why he put the tiles on the wall if he knew they were bowed, he said because that’s what Lowe’s sent. They must have sent the worst of their stock! We had to pay in full about two months prior to the job, almost a year ago. When first job was done wrong they sent same company to do it over. Then when they continued to do poor job I was told by Steve ** said Jacob wouldn’t get paid till it was complete! It’s not complete but I’m guessing he still got paid.

Now 2 months since end of the second attempt they had Jacob call me again to come see what he can do. I don’t want him back in my home. He broke my home security camera after telling me he dropped it in the sink but I watched the video and he pulled it out of the wall when he saw what it was! Grout lines don’t match, measured room and both sides are the same. Bottom of tiles wall if poor as well. I can’t get management to call me, I can’t get 3rd party to inspect for me and I’m ready for a lawyer!

I waited five hours and called back. I was told that the delivery department was closed and that I would be transferred to a manager. At that point it rang and rang and rang, to then be hung up on again. I called back and asked to speak directly to a manager. The guy who answered the call gave me a hard time for wanting to speak with the manager. He then transferred me to a manager but come to find out, it was the corporate dispatch office. I explained what happened and she said that she was not able to help because I needed to speak with the store directly. She was kind enough to keep me on the line until I reached a manager.

At that point the manager told me she would take $80 (less than 10% off the original price) off the stove or deliver a new one which requires another day off work. I explained the discussion with the deliver guys, who she said cannot give that kind of information out. I then explained that I needed to know the time to see if I could take off work. She said that she's not able to give out delivery times but I would know sometime the night before the delivery. Overall this was the absolute worst customer experience I have ever had. I thought a store like Lowe's would treat its customers better, considering the number of high priced purchases I have made there. I am extremely disappointed and would NEVER recommend this store or any other Lowe's stores now to anyone.

7/14 came and went. No delivery. No courtesy call from Jeffrey saying he would not be making the delivery. I had to call him to reschedule. New scheduled delivery date: 7/17 between 3-5 p.m. 7/17 came and went. No delivery. No courtesy call from Jeffrey saying he would not be making the delivery. So I called him to cancel the delivery. He didn't seem at all concerned and he didn't give me the impression that he even remembered that he had a dishwasher to deliver.

As soon as I ended the call with Jeffrey, I called the Lowe's store where I purchased the dishwasher to cancel the order. The customer service rep was polite but she did not know how to cancel the order over the phone. It was clear that she was getting assistance from the manager but it was also clear that the manager had no interest in completing the cancellation herself. The whole time I was expecting someone to ask me why I was cancelling the order. Nothing.

I cleared two afternoons for Lowe's and their 3rd party delivery service to come and install my dishwasher and not even an apology when the deal fell through. Nothing. Would I recommend Lowe's to someone else in the future? ABSOLUTELY NOT. If I had to rate the customer care I received on a scale of 1 to 10, I'd give Lowe's a zero. Will I be going across town to your competitor to get the dishwasher I ordered over a month ago from Lowe's? I can guarantee it!

I then spent the next hour and 45 minutes trying to figure out why my payment was not accepted. I spoke to a number of different individuals at the customer service number for online orders. Not one person was helpful. They insisted this was my issue and that I should contact my bank. I contacted my bank who confirmed there was no problem with my payment and, in fact, it did not appear that Lowe's even attempted to run my card information. I conferenced with my bank and Lowe's who ran my debit card information two more times and kept telling me it did not go through.

After continuously being placed on hold for what seemed like an eternity, I finally spoke to a Lowe's 'manager' [Dominick] who handled the online purchases who didn't seem to care at all. He basically said there was nothing he could do and transferred me to their online sales department. The woman I spoke to did not even know how to resolve my issue, but she did try. She again tried to run my debit card information to no avail. I spoke to my bank yet again who conferenced with the Lowe's representative who told this woman that it was an issue on Lowe's end because nothing was transmitting through to them.

I was eventually transferred to the Carlisle, PA store who re-entered my order and surprise, my payment was accepted with no issue! The only problem was that I now had not one, but TWO active orders because the woman in the sales department failed to tell me doing so would be like starting from scratch. The sales person at the Carlisle PA store [Diane] was somewhat helpful, however, it was not until after I demanded that the first order be cancelled and all of my items be delivered the next day. Ultimately, I did receive all of my items, however, I will never ever place an online order through Lowe's again. This was an awful customer experience that I would not wish on anyone.

Lowe's-- you need to go back to the basics-- proper customer service training for your employees at every level of your organization. A customer should never be made to feel like they are an inconvenience and your employees should be educated so they know how to handle these situations. It was very obvious that no one knew what they were doing and they certainly had no empathy for what I had to go through to get the items I paid for. As a long-time in store customer of Lowe's, I was appalled at the treatment I received with this online order.

As it turns out, the reason that they require payment in-full upfront is take away any and all leverage that their customers would have when it came to the contractor actually showing up to work. It has been almost 7 weeks since they got our $50k+ payment and not a single finger has been lifted by them to do anything in this house. Nothing. We removed our existing kitchen 6 weeks ago and haven't had one since.

Their policy is that they won't lift a finger to start ANY work on the kitchen until 100% of the products needed to finish the job are on-site and in our home. There is painting that should be done first (Prior to cabinet install), electrical work, plumbing work, removal of a doorway, 2 other door frames that need removed, a window installed, and a new floor installed but they refuse to lift a finger to do ANY of those until the end of July (2 days before we leave on a vacation that has been scheduled for MONTHS). That is when they want to start. They want us to give their contractor access to our home (these are people that we do not know) to allow them to come and go when we are gone. Unbelievable.

I gave them an ultimatum: Start work on our home before the end of the week of July 16-20th or we were going to cancel. This morning, I got a call from their "project coordinator" to tell me that they won't be doing that. Essentially, she was telling me that they start it when they are good and fricken' ready. If YOU are looking for a new kitchen, DO NOT deal with or buy it from Lowe's. 2 different store locations, BOTH were bad service situations. Save your hard-earned money and go with a kitchen company that gives a damn about YOU, the customer. Not one that kowtows to their contractor.

The refrigerator was not in stock but was scheduled to arrive on July 9th. On July 13th I had not been contacted and the online status did not reflect anything but the original purchase information. I called the store and after being transferred twice, an employee answered the phone, curtly asked my telephone number, stated that delivery would be the next day. When I asked why I wasn't contacted, he stated "I have no idea' and hung up on me. Then next day, I received a call at 10:44am stating delivery was delayed and wouldn't arrive until 5-6pm. The person who called was apologetic.

At 2:36pm I received a call from the delivery person who stated they were on their way and would arrive in 20 minutes. When they arrived, an older gentleman looked at our entry way and said "this is not going to happen". I asked why and he stated they did not have room to deliver because of our stairlift. I asked if the stairlift instructions were in his paperwork and he said it was. I told him that I had been assured when I purchased the refrigerator that the delivery staff would work with us. He asked who told me that and I told him the salesperson. He stated the salesperson was incorrect and did not ask the right questions.

When I asked him what my options were he said it was up to me, they could leave it at the door or take it back to the store. When I asked why they could not lift over the chair and even offered to remove the hand rails, he was firm that they do not lift anything. I told him I had measured and the refrigerator would fit up the stairs but needed to be lifted.

I offered to have my sons assist and he again said, "No, we can't do that." They had a hand truck and that's how they deliver. My son took a look at the refrigerator in the truck and they had no lifting straps in their truck. At that point, I again asked what I was supposed to do. He said he'd call and speak to the store manager. He called the store, told them I was upset and that he could not deliver. He then told me that I would need to contact the store manager, Kevin. He then took photos of our stairway. I asked whether he was going to call me and he said 'no ma'am - you need to call or go to the store and talk to him'.

At that point, I refused delivery. I then went to the store and spoke to Kevin. After I introduced myself to him, he offered no apology, no options for this situation. At that point, I told him how unprofessional I felt this was handled and his only comment was "OK". At that point I requested a refund - his only response was "OK I'll get someone to help you" and then walked away.

There was only one customer service clerk at the counter. He then returned and stated another customer service clerk would be available shortly and walked away. Again, no attempts to assist me in resolving the situation. The customer service clerk was friendly and thanked me when, being an honest person, I caught her attempting to refund me other materials on my receipt. Needless to say, if there had been any kind of attempt to work with us to resolve the situation or even apologize, I would not be writing this review.

More backbreaking labor. Uninstalled everything, hauled it back downstairs and over ledges. Eventually got it back in the car. Was much easier with two guys helping back at @Lowe's. This completely wiped me out. And I was livid. Of course @Lowe's gave us a refund. I told them that after messing around with this for 2 1/2 hours and total exhaustion we still don't have a dryer. I suggested that after all this they owe us a brand new model with delivery and install. I already took care of that once. @Lowe's, after talking to 2 managers, now wants to charge us an additional $162. I told my husband no-go, but he wants the dryer.

Only recourse I have is to return everything we bought at @Lowe's over the last month. This includes a Weber Charcoal Grill and chimney starter. Grand total? $164 And they won't be able to resell these used items. We will never know if this dryer is any good new out of the box, but my BTW. We bought a dishwasher from them years ago and it was a disaster. You are better off researching local independent dealers.

We lost everything on that Friday and we have to live with 29 boxes and all my other furniture all over my home in other rooms, bathroom and bedroom. I called before all this power failure to confirm they at least would check all boxes for damages before any of this happened. They never did... No one came out Tues, Wed, Thurs or Friday. We lost power Friday. Note I called and called and finally on Monday Victor ** called and I told him what happened. He said "Mark the contractor and his brother Matt had a family they had to take care of." I am sure they had generators and their families were better taken care of than mine.

Mark the contractor finally called in the following Wednesday that he would be out on Thursday as he was ordering his coffee at DD while flirting with the server. So I confirm I had to go to take my grandson to school and I would be back at 830 and he assured me he would be there at 8. I asked him to, "Please call me if you're gonna be late. Please call me if you're gonna be late." I left the back door open and for back at 820. I waited till 10 and no one came. Went to the gym for a call around 1015. He was at the house. I didn't respond because I don't take my phone in the gym. So I called to tell Victor and he was so adamant that I should of waited. He has other jobs. Omg. What about me, my family, my home.

I tried to canceled my order and they refuse to give me my money back, They would give me a gift card. I paid CASH. I wanted CASH. They told me they didn't have cash in The store. I told them to go into their cash office and they refused to give me my money back. I talk to so many people. Either no will help you or they don't know what to do. The CPO are not competent to run a business from another state. So finally a lady called me. Nicole. I told her what happened and she asked to listen. Her husband works for Lowe's as a carpenter and she assured me he could do the job. I hemmed and hawed and said ok. She told me they couldn't fit me in till April 2nd 2018. I took it because of carpentry and his wife Nicole listen. Didn't treat me like dirt.

Lowe's treats you like **. They don't listen so they started and came to look inside the boxes so 8 pieces damages and they were at that 42 days unopened. In and around my home cabinets wrong size. The designer Jim ** did his job great too! So then they reorder cabinets and I got damaged ones so I had so many damage or not acceptable drawer front cabinets. I must of had 32 drawer fronts, 3 corner doors, two cabinets and then my countertop. I was told the seam is so noticeable because the gentleman that came he states in "his professional opinion because the counter is so white it will show up." I request this statement 4 times in email or text. Never received it. But my counter is light gray with flicks of mirrors. To this day no one will respond. But thanks to JMT carpentry and Nicole I got my cabinets done yesterday July the 13th.

I could go on and on how awful Lowe's is. The corporate office mean, disrespectful, not caring, no customer service. They need training. The people in the site don't know what they're doing. The CEO should call every customer to see how satisfied customers are but he's not man enough to do that. I ordered flooring from Brockton. They delivered it and broke my storm door. I could go on and on. It was a nightmares. I am so disgusted. This only half of what they did. Please do fact JMTcarpentry@aol.com if you want a job done right.

The install finally began the following week; the green board went up and the shower base was installed, including plumbing (which was accessed thru our foyer ceiling) but the base did not meet the walls, leaving a gap for the solid surface walls of the shower enclosure. Contractor and Lowe's at first claimed this was as it was supposed to be; we were told to "trust us to do our job". They suggested different ways to make-shift the space to work.

We then contacted the manufacturer, provided pics and measurements, and were advised it was unsound to proceed. Manufacturer guidelines were to re-measure, re-order and begin again. Lowe's and contractor delayed and evaded our communications. Finally, space was re-measured 10 am 6-25-18, and measurements were called to Lowe's-Piscataway to re-order. At 4 pm we were told it was not yet ordered and "emails were exchanged on this" [with manufacturer], and it would be handled.

At 5 pm this same day 6-25-18, we went to store, met with sales associate and Store Mgr, who agreed to complete order. We waited in store for written confirmation. On review of order, we noted that the width was correct, but depth was 1/2" short, per contractor specs. Lowe's faxed manufacturer to adjust this dimension. Papers stated estimated deliver to Lowe's store 7-16-18.

Given all complications to date, on Fri 7-13-18, we called manufacturer to check the status of the order and were advised item never went to production and order was on hold. Manufacturer notified Lowe's store and CPO on 6-28-18 that to adjust dimensions would effect pricing, so they simply needed to cancel that PO and re-submit with new dimensions as a new PO. They provided me with date/contact/mode of eight additional contacts 6-28 thru 7-12-18, requesting Lowe's confirm the change or cancel the order. We called CPO who verified that our CPO rep contact the Lowe's store Project rep and confirmed need to correct order and issue a new PO, but nothing was done. Still awaiting resolution...

The delivery department informed me that the dishwasher should be coming in that week and they would notify me. I didn't hear anything back so I called on a Wednesday to find that all items were ready for delivery. I received an email, a phone call and a text to confirm delivery on July 13, 2018 between 8:30-10:30am. I took time off of work to be present for the delivery. It was cringing on the end of the delivery timeframe so I called them. One of their reps told me that the system was showing delivery time of 5:20-6pm. I was outraged at this point and asked to speak with a supervisor. While waiting, on the other line was the delivery guy saying he was 30 minutes out. Their delivery system is unreliable, unprofessional and I would not recommend ordering through Lowe's. They gave me a measly 20% refund on my order. THIS HAS BEEN A NIGHTMARE. I SHOULD HAVE GONE WITH HOME DEPOT OR HD SUPPLY.

Many, many, many calls and trips in person to Lowe's with promises of return phone calls have not been met. A month has passed and today I placed another phone call and the supervisor's remedy was for me to contact another installer and pay for the corrections. I will be posting pictures of the poor workmanship. And urge anyone thinking about have Lowe's or any work performed by Quality Installers to THINK AGAIN... The poorest customer service I have ever dealt with in my 63 years of living. Warning... Don't do it!!!

We spoke to Derek and Jacob at the Carrollton store and both told us they would pick up the bad ref today July 12, 2018. When I spoke to Derek an hour ago he said he did not think he could get it picked up today. I spoke to a young lady at the 800 number (she would not give me her name). She was far from helpful and pretty much said I would have to live with not getting it picked up today Totally unacceptable. I then spoke to Corina a supervisor at Lowe’s corporate. She called the Carrollton store and spoke to another asst mgr named Carolyn. I am supposed to get a call from Carolyn between 2 and 4 today to let me know if she could help. I’m not holding my breath that I will get a call judging from the previous track record of callbacks. Nor do I expect Lowe’s to live up to their promise to have the ref picked up today.

I found another set I would be happy with. I decided this time to go into the store - I thought it would be a different experience. The associate was nice. She confirmed the set was in stock and scheduled a delivery. Surprise surprise - they attempted to deliver it a day early (I was at work). I called customer service and was told I'd have to reschedule delivery. I explained that I did but the delivery came a day early. She argued with me until I found the confirmation. I was then told that there's no real way to guarantee a scheduled delivery. I said that was ridiculous and referenced their website which GUARANTEES scheduled deliveries within a certain time frame. She proceeded to explain to me how the Lowe's IT system works and how this was some kind of IT issue.

I was forced the accept a much later delivery date. I must have spoken with at least 10 different customer service reps and almost every single one of them had an attitude, treated me like I was an idiot and/or expressed that this was somehow my fault. I've worked in customer service for years. I'm not a difficult person and it takes a lot for me to get upset, even when something goes wrong. I cannot believe I was treated this way by so many different people. I was spending close to $2000 and they treated me like I was complaining about a $20 purchase. This was the worst customer service experience of my life.

They finally start setting up the fence by the afternoon. 4:00 rolls around and they state they have to leave but will be back in the morning. Fence is not even half completed and we aren’t fencing in a large area. Morning has come and gone. So far no one has arrived. No phone calls and fence still not done. Called Lowe’s and manager stated they were at our house but no one was here. We have been home all day and no one showed. Manager now states they will be here tomorrow. NOT HAPPY!

The Lowe’s employees began to carry my refrigerator in. Upon doing so they destroyed everything in their path. I have huge chunks of drywall missing in my entire entryway, chunks out of my baseboards and scratches all over my walls. When they got the refrigerator to my kitchen it was destroyed. Dents and scratches all over it. No apologies from the workers in fact they couldn’t get out of my house quick enough. As far as the install in the dishwasher...it was installed and ran with all the plastic and styrofoam still inside. Also, a big purple tab was inside that said remove before running. Apparently that didn’t matter to the installer.

I paid for installation for the microwave but the installer decided he couldn’t get my old one out so he left the new one laying on my kitchen floor and only put one bolt back in the old one. So my microwave was hanging by one bolt. He also proceeded to tell me that he doesn’t make any money doing these installs so he doesn’t really care about the work that he does. That was quite obvious. I am beyond livid and totally disgusted with the terrible customer service that I received at Lowe’s. I’m not one to write bad reviews but after this experience I want to warn everyone about the incompetence and carelessness of Lowe’s employees.

On May 24th, I paid for the fence in full for a “Contract Total” of $2,370.80. I checked online a few times to see if the permit was applied for. After a couple of weeks and not seeing anything, I called the store. A woman named Nancy is the person I spoke to. Nancy seems nice enough but she is utterly incompetent. Nancy was unaware that a permit was required in Sarasota, the same city her store is located in, and had to “check” although I assured her a permit absolutely was required. From start to finish, it took 4 WEEKS for Lowe's to apply for a permit with the City of Sarasota.

I was told by Nancy that I would have to pay for the permit. I asked several times and was told that she did not know how much the permit would be. After looking at my contract, NOWHERE on that contract does it state that the cost of any shortage of materials (or permit costs) in the contract price agreed upon by Lowe's would be borne by the customer. On June 26th, I saw on the Sarasota permit website that the permit had been approved. Another 4 days went by before Lowe's picked up that permit. The entire time I was being told by Nancy that the permit was not approved although I could clearly see the approval online.

This is FIVE weeks that were wasted by Lowe's and the sheer incompetence of their employees. My fence install was finally scheduled for July 5th. Late in the day on July 3rd, I received a call from Nancy saying the permit was $320 and I would have to pay it before my fence was installed. I said I would absolutely not pay that extra amount based upon the fact that it was Lowe's omission and the fact that Lowe's had already wasted 5 weeks of my time. She called back and said that Lowe's would cover 1/2 the permit cost but I would still need to pay the $160.

Now, I could have paid $150 more at the onset, gone with the other company that was slightly higher but knew I needed a permit and had my fence installed over a month ago. I chose Lowe's purely because of the Veteran’s Discount. I did speak to my attorney about this that evening and he clearly stated that if the contract price is $2370.80 and there is no additional language to support Lowe's claim then they cannot force me to pay that $320 due to their error. Long story short, I spent over an hour on the phone last night with the Lowe's store manager and their 800 customer service people. I was waiting on a call from a VPSO (whatever that is) when I got a call this morning from the store installation manager Michael saying if I didn’t pay the $160 then my fence would not be installed.

I called the 800 number back and spoke to a supervisor named Greg. He said the offer for $160 for the permit was their final resolution and if I was unhappy with that I could write a letter and a “neutral party” at Lowe's HQ would review it. SERIOUSLY??? With such horrible customer service and incompetence on the front end of this transaction, I decided it would be best to ask for a refund and move on. I can’t even imagine what a nightmare it would be if there was an issue with the fence after it was installed.

I was referred back to the store. Of course, they do not have $2370.80 to refund to me today. I am going in at 1:00 tomorrow and I am suppose to be refunded by someone named Adolfo. I imagine I will waste at least another hour there trying to get this rectified. The end result is that Lowe's is still out the $320 for the permit and now are having to refund me in full for the fence. How does this make any sense? I will never step foot in a Lowe's again. Their Veteran’s Discount means absolutely nothing if this is how they treat their esteemed veteran customers, their practices with regard to their contract if wholly illegal and their employees are utterly incompetent.

We have been back and forth with the contractor since February with NO resolve! I have plenty of pictures to show just how bad the fence is leaning, and Lowe's will NOT take responsibility for it! We are now in July and no resolution. Now we are looking for other contractors to fix a problem that should have been fixed months ago. This will cost a couple thousand more. It is ridiculous. Never again will we work with a contractor from Lowe's. This was not the first bad experience with Lowe's contractors, so we should have never given the company a second chance. Everyone keeps passing the ball and it is sickening!

I was told the basin of the sink would be centered in the 24” sink vanity, it isn’t. There are at least 7 inches from the backsplash to the sink and 5 inches from the backsplash to the faucet… Why since there is only 3 inches from the sink to the front of the vanity? There is no overflow whatsoever, why? You may ask why I didn’t return the sink??? Possibly because I didn’t want to wait another 2 months for a new one. I'm beyond disgusted with everything about this sink and now I have no choice but to live with it. I would at the very least like a refund, when in fact I should demand a new sink made to the specifications Lowe's were given in the first place. This is not how I ordered it, this sink looks ridiculous. It will be cold day in hell before I ever order anything custom made from Lowe's.

Now for the fun part...they didn't have any of the machine that we wanted available and sent us to the Havertown Store. Four Lowe's employees told me that Lowe's had cut back on personnel to save money...some at each store. Some of them said that they were beleaguered with so much work that they were missing meals and stressed out. I wonder what the CEO makes. I will never shop there again. Shame. They should change the store name to Lows.

Here is just a short list of what we were left with - no shelves in the pantry, dishwasher that floods the kitchen, cracked grout along the length of the backsplash, washer and dryer that stick out 18 inches from the wall instead of the 6 inches they showed us in the plan, drawers that do not close, a new toilet that does not shut off, shower door that does not open all the way, handle falls off the shower door, and they even put the shelves in the bathroom cabinet with only three pegs instead of four so they are useless. When they installed the ice maker in the fridge it leaked into our basement and destroyed the sheetrock. They replaced the sheetrock but left it for us to spackle and repaint at our own expense. The wood floor they installed has such big spaces between the boards that it hurts to walk on in your bare feet. The wood floor of the hallway and the tile floor of the bathroom do not meet so there is an inch of the underlying wood showing.

Do NOT use Mount Pocono Lowe's! Joyce will be nice to you at first but as soon as the job starts she could care less about any problems and will ignore your calls. The crew they have is actually a bunch of guys in the same family who are not professionals, and their work is sloppy and shoddy. They even came and took the materials that were not used and I never got reimbursed for them! Save yourself a huge headache and a lot of money and go to Home Depot instead.

We thought maybe we should cancel the carpet installation, but they said a different company and person would do the installation. When the installation date arrived, we were given a 2 hour window. After 2 hours when they didn't show up, we called. They said the guy would be there in 20 minutes. After an hour with nobody showing up, we called Lowe's. They had no explanation. Lowe's and the installation and measurement people never apologized or offered explanation. When we threatened to cancel, the manager at Lowe's offered to compensate us a couple hundred dollars to keep the schedule. When nobody came, we cancelled our order. We will not do business with Lowe's flooring again.

As I waited for someone to answer the phone which I was transferred to (they never answered) I found a leg on Amazon for $15. 00 with postage. Lowe's won't get another dime of my money. They basically told me to pound sand. Won't happen again. Person at store should've ordered a leg for me. All employees at store and other departments are good at one thing. Getting off the phone or not answering it. Store location is 50 RHL Blvd, South Charleston, WV 25309.

Lowe's fix for the problem was very blunt and straightforward... "We will refund" and we can buy another one. When asked, "What about the $300 worth of food I just replaced and will go bad while I get another bought and moved into my home and cool it down!" "24 hrs by manufacture requirements" DEER in the headlights staring off into no place! DO NOT BUY APPLIANCES FROM LOWE'S, This is the 3rd JUNKER APPLIANCE bought from them!!!

My AC air ducts were cut in two places to remove the water in my crawl space. My damaged carpet, padding and vapor barrier were removed. I then started obtaining estimates for repairs. An insurance adjuster came to my home then submitted all paperwork, including Servpro bills to Lowe’s Home Improvement. Lowe’s has agreed to pay only $300 to replace my carpeting although my estimate is for $700.00. Lowe’s is not willing to cover my time and my husband’s time away from work to allow all of the repairs. I have asked Lowe’s to pay for weekly visits to the laundromat to wash and dry our clothing for myself and my husband.

Six weeks later and I still do not have my washer and dryer. I have asked Lowe’s for a 20% discount off the price of the washer and dryer for the inconvenience and this was denied. I have asked for reimbursement of water bill and electric bill and this was denied. I have asked for additional monies to cover the cost to replace the flooring in my laundry room and this was denied. It was a Lowe’s employee who damaged my home and Lowe’s is refusing to pay in full for costs required to have my laundry room back to original condition plus the anguish and costs to myself and my husband due to having to miss work.

I should not have to pay for the repairs to my home and I should not have to use my (or my husband) personal vacation time to be home to accommodate the drying of rooms, the estimates and the repairs of my laundry room and crawl space. This damage was due to an incompetent Lowe’s employee who did not receive adequate training in delivery of appliances or did not have adequate experience to be delivering these appliances. Please advise as to what I can do at this point.

On Tuesday I was at work just 2 blocks from my home waiting on the call. I went home for lunch and found a note saying they had already been and were not able to deliver it!! The ticket said they were there at 12:30pm. It was not even 12:30 in the day yet. I called the Lowe's store several times and everyone I spoke to, including managers were very rude and unhelpful. They could not even now tell me if the delivery would be attempted later today or tomorrow or not at all. I was sent to the wrong department multiple times.

I was told a manager would call me back and I was never called back. I was accused of lying, that they had been there at 12:30 which is interesting cause I'd been on the phone complaining about the missed delivery since 12:15. Eventually I had to reset to delivery for Thursday, now 9 days since my purchase, and still no window of time for delivery was available. Again I want to note that everyone I spoke to was condescending, accusative, unwilling to help and generally had the attitude that they didn't really care if I ever saw another refrigerator for the rest of my life. 0/10 would not recommend.

Upon their checking found out that none of the Lowe's Store in the area had any as the warehouse that supplies them had none and next delivery would be in August. I don't understand why Denver Store could not have given me the information and be honest. It is a lack of communication between Staff and customers. On 6/8/18 I physically went to the store and ordered the next size and hope it fit in my designated space. My delivery date 6/12/18. It took two delivery dates one for the Refrigerator and one for the ice maker as they did not load it on the first trip. The reason I was disappointed with my experience was one my brother was installing the ice maker as Lowe's does not do it and I do not have the skills to do it.

He was here on vacation. When we were in Lowe's getting the necessary items to install the ice maker the Appliance Rep throw her hands up and said, "I am through with you," and walked away. I was given 15% off the refrigerator at the time of delivery. I had to follow up on that as I did not trust it would be done. I checked my account the next day and it was not applied. I called and finally got it taken care of. It took 1 full month and a lot of blaming and not being honest and upfront with the customer.

I had many friends and relatives recommend Lowe's but I will not order anything again as it is too frustrating and stressful. If I had not promised my refrigerator to someone else I would not have purchased this item. My issue is that I was not informed in a timely manner and I was not treated like I was a valuable customer. I was and still very upset and disappointed with the service I received. My suggestion is to be honest with customers and tell them of any delays and not wait for the customer to call them and find out. Just because I am a woman should not be a reason to take advantage of my purchased. Thank you for listening.

I was told that it’d been more than the allowable 30 days since purchasing and therefore there could be no replacement. I asked in all 3 calls to the store and 2 calls to the repair center for repair service, none was offered. I was told I could return/cancel the dryer and reorder but the cost had gone up $200.00 and the dryer would not be available for 7! weeks!! I was asked if the color was all that important to me (I’d bought gray). I told the salesman that I’d bought a pair, I wanted it to look like a pair not a mismatched jubble sale purchase! We ended up canceling and returning both appliances, I had to go into the store to get the refund processed. (That part went better than any attempt at repair/replacement). We bought a different brand at a local appliance store.

I asked if it was possible for us to just pick up at the store since the rep told me that the washing machine was at the store. She said we and could do that and then transferred me to the store manager. He told me that it would be ready to pick up anytime and that they would change this order from delivery to pick up. When my husband went to pick it up, he was told that it was still waiting to be pulled for delivery. Then the employee at the store pickup desk was unable to make the changes in computer from delivery to pickup which was what the store manager told me that he took care of while on the phone that morning. Then the employee could not find the machine.

After some time in the store, he found it, or so we thought. It wasn't to correct model. Now he goes back into the systems and states the item was back-ordered. NOBODY seems to know anything. After a long time, they found it. I have now called to complain about poor service and were told that they would check into what went wrong. I was also told that we would received at 10% discount for our troubles. Our card was charged and no discount given. I called to find out why discount wasn't given and were told that they would check and get back to us shortly. No callback. I am not holding my breath. I will never buy from Lowe's again.

As the project progressed I was meet by a project manager to oversee everything, I saw and spoke to her once. She oversaw nothing and communicated nothing to me through the first 5 weeks of project I reached out with no response for 3days. We were due a REFUND on our countertops and when they couldn't immediately reach they threatened to delay our project over a refund. The measurements they initially took were only for cabinet space. Not one measurement account for the fridge or stove which guess what didn't fit.

When they realized that on the final day of the project it was, "Oh well, we'll order you different one." So of course we did, and I got a call saying it would be here and I cleared my schedule to wait for delivery and was told, "Oops. It's not coming til following day." I called store manager who threatened to send my fridge back if I wasn't ok with the next day, but the next day I was told it was coming again and I waited all day for two days, and at 7 o'clock at night received a call saying they would be here in two hours. 9 o'clock at night they never showed, so I trusted this company. Believed I was in good hands. In all honesty I knew I should have go to Home Depot. As Lowe's says "Never stop improving". They should take their own advice. And yes my fridge is still nowhere to be found.

I told them that was not acceptable and I was not going out of my way to accommodate their mess up. I called the 800 number and the rep also agreed what they were asking me to do was ridiculous and he would escalate the case and I should be getting a call from the store manager. The store is in Camden, Delaware. The store called me back but it was not the manager and told me the same BS story. I asked to talk to the manager and the customer rep told me it was a man named Steven and he would call back. Needless to say four hours later I had to call him because he did not return my call. When I spoke to him he gave me no other options and did not to try to help out with the situation. He told me he would call the gift card company and see what he could do and would call me right back... Well once again he never called me back. This manager was Steven from the Camden, Delaware store.

I just purchased a home and have been without appliances for a week and Lowe's customer service is a joke. I don’t understand how I bought and paid for an order and my appliances are sitting at the store ready to be picked up and THEY cannot honor their mistake. Why should I have to wait 7-10 days for a new gift card because their system canceled my order when it was being delivered. Three people including the manager told me this new system has some glitches. That is NOT my problem and why should I be inconvenienced because their system is terrible. I just want to go pick up my appliances that I already paid for.

We've been living where a construction worker bled all over the place, shards of tile and nails popping up everywhere and unsafe egresses and no resolution on any of it still. Home Depot had a project manager onsite and on call to check up on their project we purchased with them last year. He followed through and even kept in touch afterwards. Lowe's has no one in that capacity. There are rumors of this ghost person but you can't ever get to anyone with the clout to send that person out, in person, to help. A $10,000 flooring job has turned into a nightmare. I'll add more about the actual workmanship down the road. For now, I need to feel safe in my own home.

UPDATE: We've been authorized to stay at a hotel. We'll see if they go back on their word to pay that bill. We've been promised so much at this point with no delivery. Still no word directly from Lowe's leadership and still waiting on how they plan to clean up the blood and get this all resolved. To the leadership, if the people your customer has been working with all along have not gotten far (most likely due to Corporate red tape and policies), don't just brush a complaint email aside by hitting the forward button. Chances are, they'll offer the same help they did before and either not follow through or have the inability to authorize certain things again. The only person who has shown any compassion and continues to try to help is Melissa ** in your Customer Care division.

So I spent several hours in three days identifying that the same item I ordered was available in another Lowe's store in Niles, about an hour away. (I try to avoid that because the cost of my truck is 78 cents per mile. I could probably have had them shipped to me, but I spent too much time on this already and just wanted it settled immediately!)

A lot of this was an automatic computer reply by cell phone messages, and I had to change the words sometimes just to match the computer interpretation. Then three hours after a reply that an employee would answer me, an employee confirmed they had 30 of them. I replied with how many I wanted and when I would arrive, expecting they would be at the pick-up desk.

The employee at the store when I arrived had no record of my order, but was very helpful of taking me to the shelf to confirm and rolled out the cart for me to make the purchase, but he had to leave his place of duty to accomplish this. This is typical in most stores now. They give the best service they can, but the real source of the problem is customers who want things cheap. It is impossible to reduce the price without less or lower paid employees. Just as things made by slaves in China, our nation is destroying itself caring more about money than our citizens!

Now here is where things start to take a turn for the worst. The installer came out and installed everything except for 1 slider in the master bedroom. He said that they built the slider to open from the wrong side. Being that this problem had to be fixed the installer only partially installed the door. He assumed Lowe's would replace it with the correct one and he would be back out to install the new slider. So he only partially installed the defective one. Boy was he ever wrong!

After a week goes by without hear from Chance or any other representative I call Chance to make sure he was aware of the problem and get an idea of when it would be corrected. Chance assured me that he was aware and gave me two options to resolve the problem. 1 being he could offer a "hefty" discount on the slider of $500.00 or option 2 replace the entire door with one that opens from the proper side. I chose option 2 because I didn't want any weird things like that within my home. I sent Chance a text so that I would have record of which option I chose. This was on April 20, 2018.

Chance then called the next day and informed me that he had started the process for the new slider. So after a month goes by and not hearing from Chance or anyone for that matter I call him again. He says that my new slider is in and it's been there for at least a week and he doesn't know why anyone has not contacted me yet but he will submit it again and some will call and set up the install within a couple of days. This was roughly around May, 20th. After a week with no call I then call the store thinking I could possibly get some answers and maybe get my issue resolved. I spoke with a women who stated she was a supervisor. I informed her of what was going on, she then looked at my account and saw that the slider was in store and that some would be calling me to schedule an installation time. Great!

So after another week of not hearing from anyone I call the store again. Ask to speak with the supervisor and she now tells me that the original installer (Romain) is no longer working with Lowe's and they have new installers and that was the reason for the delay. She at that time assured me that the new installers would contact me within a day or two for my installation. I said to her that every time I call someone says that they are going to call me back and no one EVER does. I asked if she could please call me back the next day and give me an update even if there is nothing to update me about just so I wasn't waiting around. She assured me that she would call me personally whether there was new info or not.

Again... another week goes by and I have not heard a word. Now I am bit annoyed and frustrated as the weather is heating up and I'd like to use my slider to allow a nice breeze through the room. Now I'm headed down to the store in person thinking I was going to get some much need answers with at least an apology which I have not gotten up to this point. While on my drive down I called Chance to let him know I was on my way to the store. And yep Chance doesn't answer. He isn't so eager to answer my calls or questions anymore now that he already has my money. Now that I am here at Lowe's talking with 2 of the staff in the windows department and hearing everything that I was told on the phone, "Your slider is here, it's been here for weeks, we have a new installer company," yada yada.

I find out that the supervisor is a man named Adam. So who the heck was the women I've been talking to for the last 2 weeks that said she was the supervisor. Liars!!! Now I have to start laying the details out for Adam (the real Supervisor). After hearing what was going on Adam goes off somewhere to verify my story and try and get some answers. During that time Chance walks by me twice. YES TWICE!!! And never said a word to me. He knew why I was there. Remember I just called him. So unprofessional. So Adam is back now and he begins to regurgitate all the things I've been told time and time again over the last several weeks.

At this point it's a joke! Next Adam takes my info (name and phone number) and assures me that I'd be receiving a call shortly from the new installers. Oh and he also states that the new installers have to come out and take their own measurements before they install the slider that was already in the store that someone has already came out and measured!!! And yes that means after they come out to measure we then have to set yet another date for the install.

THIS IS CRAZY. Well I'm sure by now you what happens next. Another week goes by and I haven't heard a damn thing. How about just giving me my money back! No consumer should ever have to go through this. What a waste of my time having to contact them over and over again for their mistake, only to be lied to. Now I have to waste even more time for them to come back out to my home not once but twice. As if I have the time for that. This is beyond unprofessional. At this rate summer will be over by the time the slider is installed. JUST GIVE ME MY MONEY BACK!!!

Placed order on May 25th and got a notice saying they would deliver within a few days. I told the guy we wouldn't need them until June so a few day delivery wouldn't be necessary. I also received information from the same customer service rep that I was all set to have my dishwasher installed when it was delivered (we have been working with a plumber and told him we wouldn't need him to install it because it was already being taken care of by Lowe's).

First delivery date more than a week and a half later was rescheduled due to our range not being in. We received a call the night prior to the initial delivery date stating that half of our order would be coming from one store (Auburn) and the other half wasn't ready (North Conway). I explained to them I had no idea that my order was coming from multiple places and needed them all to come at the same time. We don't even occupy the space they were being delivered to yet! They expected me to coordinate the delivery time between the two stores because I couldn't be available for two different delivery times/dates for my ONE single online ORDER.

After speaking with several customer service reps, store manager, I opted to just get half delivered a few days later because I realized the North Conway order was looking like it wasn't going to happen anytime soon. This is when the person on the phone informed me that they would be dropping my dishwasher off and would not be installing it because I hadn't set that up. North Conway said it was expected the next day or two and I got another delivery date from them... a few days later I got a call saying they shattered the glass on the front of the range and asked us if we wanted them to reorder it, but we would need to wait until June 28th at the earliest for delivery. They offered no discount or solution to rectify the mess and inconvenience. I WOULD NEVER EVER recommend online appliance purchasing from Lowe's to anyone!! What a hassle!

In the meantime, my wife had just recovered from a life threatening bacterial infection. She would schedule her home healthcare nurse to be there around Lowe's getting the installation done, and it didn't happen. There were days Lowe's installers were due to complete the job, and instead had wrong materials etc. There were days my wife had nowhere in the house to get her home healthcare done due to the continued flubs caused by Lowe's and their installers. In addition, it was important to get the job completed by mid November before my wife got home from her 2 month stay at the hospital. However since the installer didn't call back for 3 weeks, this did not happen. Instead of a situation where she needed to recover from this trauma, she instead was exposed to countless carpet fibers, dust and bacteria, living out of boxes and totes, etc.

After the carpet was fully installed, we noticed deep scratches in their 6 month old kitchen floor. I called Lowe's to let them know. It took the installers about 3 weeks to come out to inspect the damage - and again scheduled visits were no shows or they called at 9 PM the night before to reschedule. The installer finally came and said the damage was clearly caused by furniture skids put on the floor by the installers. The installer agreed to pay $2500 for the damaged flooring CAUSED BY THEM. The check was to have been mailed last week Tuesday May 1. Thus far we have not received it. I can't get any straight answers from Lowe's. We are waiting for this reimbursement to schedule their replacement kitchen flooring.

I am also asking for the full $3776.86 we paid for the carpet/installation to also be reimbursed due to the major headaches/fiascoes/nightmares involved in this. Is this Lowe's way of preying on the elderly and infirm? Sure seems like it. We had always bought appliances from Lowe's prior to this, and in all honesty, how Lowe's handles this will determine if we ever do business with Lowe's again, and also myself, their friends, my friends, my siblings, etc. Lowe's seems to think the $2500 reimbursement for the flooring is enough. WRONG. We didn't ask for their floors to be damaged while installing carpeting... I started my communication with Lowe's back in January and get nothing but the runaround and rude treatment, along with the insults of their piddly attempts.

We only have one bathroom so there's plastic on the walls to protect the inside walls from water. We were told that the order would be rush delivery due to our circumstances. We were given dates of arrival and it never came. Then about 5 or 6 days after that I got a call from Matt ** saying that the vendor quit making it and they had nothing comparable so I had to get a refund. I ask if we could get cash back since it was a debit purchase and he said yes we could. When we got to the store the next day we were told we couldn't by the cashiers at customer service.

The cashier called Matt ** a supervisor to help us and he was in appliances helping other people and would not come up front to help us until I called corporate on him while I was in the store. He told my husband it would be 10 or 15 more minutes even after we had been there trying to resolve this after for over an hour again. He finally came up front to customer service and refunded the money to my husband. I will never do business with them again they lost a good customer that spends quite a bit on home improvements.

I called the delivery department again, and they apologized and said I can cancel the order. So I cancelled and placed the order again at a different Lowe's in Wilkes Barre, PA and explained the situation that happened with Lowe's Hazleton to make sure they did not send this order to the Lowe's in Hazleton, but they did the same thing and assigned the order to Hazleton.

Now Hazleton once again scheduled the delivery and did not show up with my materials. I called the delivery company they use and they told me that Lowe's Hazleton cancelled the delivery again. I just called again and spoke with Todd the Shipping and Receiving Manager and he was very dismissive acting like he doesn’t know what is going on and stating he will call me back, but he never calls me back. I have lost money having my guys sit there waiting for the order and waiting over three weeks for $1400 worth of supplies to be delivered. This is absolutely ridiculous and the worst customer service I have ever experienced.

Problems encountered: The database KraftMaid sends to Lowe's to use for constructing kitchen layout's is not accurate in reflecting the actual cabinet sizes you can obtain. What KraftMaid has in their production database doesn't match what Lowe's has in theirs. Lowe's has a severe problem in its management of projects; it does not maintain continuity of a project in all phases using the same project manager.

There is a horrific breakdown in quality assurance of delivered products. Lowe’s does not adhere to its own contract requirements to inspect all delivered components within the 10 day inspection period. They waited a month. Consequently, the cabinets delivered that were the wrong size. Five out of 16 cabinets were not discovered to be the wrong size until the installers attempted installation.

The owner of the installing contracting company failed to correctly measure the out the cabinet requirements, corrected by me with a Lowe's representative on site. The run measurement was off by 3 inches, the reason for the cabinets coming in the wrong size. It was discovered KraftMaid will not make cabinets requiring dimensions outside its "cookie cutter" CNC production process. KraftMaid refuses to manually input a change to its CNC jigs and relies on filler strips to compensate fitting of cabinets.

Lowe's failed to follow up on production timelines and follow up. Apparently the working relationship between Lowe's and KraftMaid is lose at best. KraftMaid basically dictates to Lowe's when production will take place and couldn't care less the impact to the Lowe's customer. Lowe's on the other hand doesn't have the fortitude to demand KraftMaid expedite replacements cabinets when received and identified by shipping labels one size, yet KraftMaid sending a completely different product. Lowe's does not send out a representative on a periodic basis to inspect and make sure the installation is being correctly accomplished. Likely because Lowe's does not have the skilled people to perform the function. I had to teach one of the installers how to repair a cabinet incorrectly drilled for the sink plumbing.

One cabinet had to be reordered 3 times. Twice because Lowe's sent in the wrong measurement and once more because KraftMaid didn't pay attention to the order request. Lowe's project manager failed to order proper hardware for cabinet face installation. Delays and reorders have amounted to 9 months for the currently incomplete installation of the kitchen cabinets.

I could have constructed and installed the cabinets in a 2 month period all by myself. Lowe's, due its horrific management over job projects and using a dismal product provider has convinced me to never recommend anyone use them. For the price they charge in comparison to the service provided, RUN AWAY. You can go to a custom cabinet producer and save 30% while not having to deal with managing the job for them and all the associated headaches you have to deal with by using Lowe's, who has no business being in the kitchen remodel industry. To Lowe's credit, they did acknowledge the shortcomings and did compensate in fairness. However, lesson learned. In the future, if I want it done right I'll do it myself.

Later, after loading more stuff into my cart, I saw that that employee had left the area, so I asked another man (who was polite... wish he had helped me) to assist with the wire. He send a third man, who told me that I need a different size wire. In fact, he recommended the size wire that powers my entire self storage business for a tiny shed. When I said, "No thank you, I want 6/2," he shouts "HERE WE GO". Wow... I tried to stay calm and explained to him that I remodel homes and had asked for exactly what I wanted, but I lost my temper. I just walked away saying "I'm just a GD idiot"... while leaving a cart with hundreds of dollars in products, 5 gallons of stain being mixed, and greatly offended.

I'm a customer who has spent about $60,000 at Lowe's in the last four years, and I walked out their door, again. I do not understand how that facility can consistently keep employees who can not do something as simple as cutting 60 feet of 6/2 nm wire. If anyone at Lowe's in Crossville, Tennessee is better in every way. The staff at Cookeville are terrible, while Crossville is not. I can't find products in Cookeville, but I can in Crossville. If I had concerns about making money from those stores, I would recognize that while Cookeville brings in more money from a larger community, that the leadership is **. I would fire the manager in Cookeville or swap him out for a manager who is able to manage better: Like the one in Crossville.

Finally they bring out part of my order and I told them they were missing my double vanity, they acted as if they had no idea what I ordered. So then this gentlemen goes to look for my vanity, I sat and waited another 35 minutes before he brings out a vanity that is completely wrong and has a whole different name on it. At this point I was quite agitated but kept calm, he got an attitude and went back in the store. I waited 45 more minutes outside so I then proceeded to walk inside where the gentlemen that was suppose to be helping me was standing up front talking to one of his friends about what he had planned this weekend. Then I proceeded to find somebody else to look for my order, they found my vanity which was on the top shelf so then they had to go get a forklift to get it down which took a additional 15 minutes for that.

After I get everything loaded I looked at my barn door which was loaded and there was a note on the side of the box that stated "NO DAMAGE TO DOOR". Right above that was a huge hole in the box so I looked inside and the door was crushed and I mean crushed, so again I waited for help with that. The purpose of doing online order is to be able to quickly pick up things and when they say they are ready they should be up front. The customer service was absolutely horrible.

This trip took me 3 1/2 hours before I was done. Absolutely ridiculous. Oh and if it couldn't possibly get any worse I went home and the following day put my chandelier up. I brought I got the whole chandelier up and had it wired and then realized one of the globes was broke. So again I called the store and they told me basically that's too bad and I could bring back the whole thing, which is ridiculous considering I already have it wired by someone I had to pay to hook it up. I can't get over this business and its employees. I am very disappointed and will no longer use Lowe's for any of my needs.

I then told him what was going on and that I was promised a new refrigerator if the part didn't come in on May 21, 2018. David then told me that Natisha didn't do what she was supposed to do to make it necessary for him to grant that request. According to David, she never included what was discussed into her notes nor fill out the form that was needed. I suggested that since he was a supervisor that he go to the recorded conversation that Natisha and I had but he refused to even listen. So basically according to David since Natisha didn't do her job I would be further inconvenienced, and I would not get what was promised because he needed to give the repair company "Service Aide" time to repair the unit. Even though it was documented at least two times by this time that they were given chances to do so. So of course I made a complaint and gave an unsatisfactory survey rating that was well deserved.

So now I'm being given even more of the runaround with even more rude and unprofessional behavior on top of the lies, broken promises and being put on hold for a hour at a time just because of it. I called back spoke to Jason from corporate who was nothing but rude and argumentative. He had the nerve to tell me not to call them that they would call me. He was so rude that I ended the call. I would find out later that Jason had blocked my number so that I couldn't call the corporate office. So I used another number. Spoke with Supervisor Anastacia who said that she would take my complaint about Natisha and David but said that Jason wasn't in her office. She also updated a new date that the part should be available which was May 25, and also promised that everything was properly noted and added that if it wasn't received by that day I would then get a new refrigerator. What Lowe's calls a buyback or buyout.

She noted that the holiday would be that following Monday so that I wouldn't be able to get an appointment until after that day. I called that Friday and was told that the part was on the truck waiting to be delivered that day. So on Tuesday May 29th when I called, I was hung up on. I called again and asked to speak to another supervisor in corporate. Mellanie told me the part never came in and that she was told that the part needed another day. So I told her that I would be calling BBB and Consumer Affairs. She then said to me that she would do the buyout and gave me the name and number of the Manager Ashley who would then handle the buyout and then I would be able to get my new refrigerator.

Just as I thought that this nightmare was over and I would have my new refrigerator I find out the next day May 31th when I called Ashley in the Rosedale, New York Lowe's store that Mellanie never sent over the email that included the info about my buyout. I call back and asked to speak to Mellanie and I'm given the runaround again and being told that they as supervisors don't have extensions or a direct number where they can be reached... (But they're all in the same store)... I guess they never use the overhead page huh?? So I speak to someone else and they say that the paperwork was sent to Ashley. I call Ashley back who still insists that she received paperwork for other buyouts but NOT mine's. At this point I suggest that she do a three way conversation with herself, Mellanie, and myself. Ashley then says that she can't do that only corporate can.

So I call Corporate back and still Mellanie doesn't answer my call. I'm given the same lame story about how they as supervisors don't have a direct line and how she (Tiffany) is a supervisor also who can help me. So we do a three way call but only Ashley and Tiffany are privy to the conversation. I think that it's safe to say that they are getting their lies straight to continue their charades. Finally they include me into the conversation but still try to continue their same stories but now Ashley finally receives the paperwork just a hour before our three way conversation... And Tiffany stands by the paperwork was sent the same day that Mellanie put in for the buyout which was on May 30th.

After all of the back and forth, I choose the refrigerator but can't receive it the next day because Ashley says the delivery truck had broke down. She gives me June 1st. June 1 comes still no new refrigerator. I call them back and then they tell me that they would need to reschedule for June 3rd because the truck broke down. After asking to speak to a Supervisor again. Nina calls me back later on that day and tells me that she needs to reschedule my already rescheduled appointment for a later date.

At this point I flip out and tell her that what she and all the others are doing is called retaliation. Every one of my complaints were accurate and the poor ratings that they received were well deserved, and that they will be on Help me Howard, because I'm calling the news media. My family and I have been inconvenienced too long with all their methods of retaliation, the hanging up on me, extra long hold time, the rude and unprofessional behavior, the lies, withholding my new refrigerator, paperwork, etc. etc.

Updated on 06/22/2018: Now a Jackie from Executive Customer relations calls me to have a conversation with me about my delivery. I asked if she had read the report/ complaint. She said that she did not. I told her that the nondelivery was one of the many, many issues of my complaint, and that she needed to read my complaint and do her work/investigation before her and I could have a real conversation. I mean really how can anything be properly addressed if you don't even read, the complaint. :(

Meanwhile, it took Lowe's 2 weeks to send me the insurance certificate needed by my building for installation. That's because they thought it was the installers responsibility to send it. Wrong. Then the missing-in-action installer called wanting to know when he could make the assessment that had already been made. The last straw? When the installation guys finally came and unpacked the fan from the box, it was missing a part. In all fairness, once the installers finally got here, they were great. That's because they were not Lowe's employees. But Lowe's? Poor management, poor organization, poor service.

When I asked why they didn't call I was told they did but there was no answer. Impossible since I was waiting all day at the house. Delivery was scheduled for Tuesday from between 1:30 and 3:30. In late morning I was told that the delivery had to be changed to between 4:30 and 6:30 and it would arrive on a smaller truck. When 6:30 passed I spoke to the Salina's manager and was told the appliances went back to the store since the truck couldn't fit on the road. Nonsense. 20ft+ trucks routinely deliver in my complex. I would have liked to use Lowe's for supplies and appliances, but the treatment I received is deplorable. I cancelled my order and will have Home Depot deliver it. Since I was counting on the delivery of the refrigerator since my old one died, I now have to throw out hundreds of dollars of spoiled food since it has remained unrefrigerated for two days.

Lowe's sent one of their contract companies out and did a half-baked measurement without any checking for asbestos. They then came back and said they could not do the installation because of the age of the house. Now this is a nice house with modern features, newly remodeled an everything - but they said because of the original build date they could not install unless we paid someone - another party - to test for asbestos. When we asked them what the fee we paid was for they lied and tried to say that someone had pulled a piece of paint off the wall and tested it. No documentation was provided. This was a horrible experience and we will never attempt to use them again.