Lowe's Home Improvement Reviews

Two days goes by, no response. I call my local store that this was booked in and after 8 minutes on hold (and by hold, I mean the phone rings and rings and just bounces back to reception where no one answers it- great service) I asked to talk to a manager named Teresa. Teresa assured me she would look into it and call me back. She did call me back and said that someone would be in touch with me that evening at the latest. You can imagine my surprise to again, not receive a callback.

So, I call again three days later, as I thought perhaps they needed a few days (only six minutes this time of the phone ringing and ringing at the front desk) and ask to talk to a manager. This manager tells me that John, has left the company. You can imagine my surprise to find this out as no one bothered to call me (or presumably any of his other customers) and the company just left me completely hanging.

The situation gets worse when I find out they want me to have someone come out to the house again as apparently, they have misplaced John’s measurements. I had to take time off of work for appointment #1, chase these people around for over a MONTH for a two-window quote, and now I am being asked to take more time off of work because they can’t find their former employees records? As a note I have received quotes from two other companies and NONE of these companies have asked to come out to remeasure again.

They tried to play this off as though this was a routine thing where they come out twice to measure the same windows. Right…. They did give me a loose quote when I described the windows to them which came in $300 HIGHER than the last quote that I had received. I have over 20 emails and 10 phone calls to follow up on this quote for TWO WINDOWS with this nightmare company. If you want a headache like this, please call your local Lowe’s. Otherwise, stay far far away.

The method Lowe's uses in providing the contracted service is fragmented. A "kitchen designer" sales rep wearing a Lowe's vest will sell you the product and make all sorts of promises. Lowe's assumes consumers have no general contracting or construction experience. Consumers who have experience are a pain in the neck to Lowe's, because Lowe's knows they can't BS their way through their screw-ups. These promises are the beginning of your problems because the sales rep does not have an integral part in the job continuity once you've signed the purchase and contracting agreement. The sales rep passes you off to two other people, the actual person who will computer design your kitchen and order the components and then the contractor who will come to your house to take the measurements.

The contractor will come out to your house and take the measurements. Once the measurements have been obtained (and you better double check them), now you have to hope the company producing the cabinet line actually makes the cabinets to fit the dimensions called for in the design layout. You may not find out how limited the cabinet producer is (Kraftmade for instance), until you actually receive the cabinets and you discover some of the cabinets are the wrong size. So you have Lowe's call them and Kraftmade tells the Lowe's designer, "we won't make the cabinet in that size". Yet, the CAD Lowe's has, (provided by Kraftmade), demonstrates the sizes in the selection menu.

A Lowe's rep is supposed to coordinate the shipment of the cabinets to your house. Lowe's is supposed to conduct the inventory and condition of goods inspection as the cabinets come off the truck. Nope. I had to conduct the manifest inventory when the truck showed up no notice. Called Lowe's and asked them what happened here? You have a new project manager. Your old one is now in a different department. Lowe's informed me within 3 days a rep would come out to inventory and inspect. Well, 14 days later somebody finally showed up.

Contractors arrive and begin R&R. Immediately. It's discovered 6 of the 14 arrived cabinets (still waiting on 3 more to arrive), are wrong sized in both height and width. They're reordered with a 30 day delivery window. Again, wrong. Lowe's calls telling us they haven't come in. We call Lowe's 10 days later (now 40 days), Lowe's informs us they need to go see if they have arrived at the store. We get a callback. Three have arrived and the contractor will pick them up and bring them out. Contractor arrives with the 3 cabinets still in the boxes. Lowe's did not even open the boxes to inspect them or check the Order tag against the design order to assure they were the right size. Two of the cabinets are again the wrong size. Another example of Lowe's poor management.

Fast forward 6 months. We're still waiting on Lowe's to get their ducks in a line and get the correct size cabinets ordered and we're "kitchen camping". Lowe's in the meantime has changed project managers on us again, along with the kitchen designer demonstrating there is zero continuity maintained with Lowe's and job orders. So, we've have 3 designers and 3 project managers in the scope of 7 months.

By this time, I'm pretty well irritated and call Lowe's telling them to get the store manager and the project manager out here. They arrive and I lay out the myriad of problems encountered to include a severe lack of communication between the store and customer, internally at Lowe's itself and total failure within shipping and receiving at Lowe's. What we get from the current project manager is a boatload of excuses, passing the buck and refusal to accept responsibility while the store manager is agreeing to the identified problems. However, the store manager's primary concern is us not getting Lowe's involved at the corporate level. Here it is October 17th and we're still waiting on parts and for the contractor to finish the project.

Yesterday we call Lowe's and ask them when it's going to be completed? Lowe's response: "we compensated you for the project and as far as we're concerned, we're done. It's now between you and the contractor". Lowes violated its contract in the first 2 weeks and admitted it. I guess they figured they could violate it again by washing their hands or their responsibility because they compensated us for their screw-ups. Lowe's is responsible to assure the contractor completes the job. Not the customer. But, the Wichita Falls TX Lowe's has a different concept of customer service. Never again will I allow my wife to use Lowe's and I will always tell people NOT to use Lowe's. You don't drop 17K on a kitchen project to have the provider string you along for a year in getting the job completed. Even though we were compensated, we never signed any form of agreement to absolve Lowe's.

I sent my wife to pick it up and they ordered the WRONG WINDOW! TWO MONTHS OF WAITING AND THEY ORDERED THE WRONG WINDOW!!! On top of all that the manager of Millwork was rude, I was hung up on once and left on hold three times for so long that I had to hang up. The employee who does the special order windows had to retake the measurements 3 times because he refused to listen and didn’t want to be on the phone with me. I have been doing business with Lowe’s for 8 years now but I am done! If this is how I get treated for spending money at their business I will go somewhere else!!!

We also know there can sometimes be delays, but here we are, October 15, and no fence up yet! We were also told the contractor would get the permit and have the "before you dig" through the gas and electric taken care of. Many dates have been set for installation. Many phone calls, emails unanswered, both by Lowe's and the contractor. Finally, contractor said in August that he does not get the permit, so we go to get/see if we need a permit and we don't, however, in the county we live in, we had to file for a variance due to being a corner lot and a 4ft height requirement for the end closest to the roadway. Had we known sooner, would have gotten that out of the way sooner, but instead had to wait until the next plan commission meeting, in which the variance was approved, so installation was scheduled for October 15, 2018.

Well, no phone calls this morning, no one shows, so I call contractor and for first time EVER, he answered!!! He "moved this weekend," "lost his Planner so couldn't call his customers," "oh, by the way, what is your address so I can have the underground lines checked? That's another reason I can't come today." Seriously?? You've known since JUNE!!! So, we wait, as the products that were finally delivered last week continue to sit in our yard on 4 skids, killing the grass... SO disappointed!!!! Will never recommend to anyone and I wish I had read more reviews before purchasing. Small purchases have been fine, but this has been a nightmare. I feel Lowe's should be responsible for the contractors who work for them. Neither Lowe's or the contractor have been helpful or the slightest bit concerned with the situation.

I called BS on this and stated if the carpet installation was not done within 3 days we would be going to the store for a full refund. We received installation 2 days later. We ordered the same carpet for every room. We were charged a 20% overage for "pattern matching" even though our chosen carpet had no pattern to be matched. We paid for over 1400 square feet of carpet when we only need a total of 1140 square feet. This totaled 300 square feet more carpet and padding than was needed. We paid for rooms AND walk in closets and were told we would be left remnants. We received no remnants. When we questioned where the additional leftover carpet was, we were told it was used for the closets. We paid for the closets in the square footage so we asked for a refund of the carpet and padding that was not provided.

This totaled almost $1400. We were told "sorry, we can't help you." The Lowe's store blamed the installation company and the installation company blamed Lowe's, basically stonewalling us in the process. We are discouraged by the misrepresentation in the Lowe's store, and the misstatements from the installation company and are overall disgusted with the entire process. Lowe's and the installation company knowingly and willingly overcharged us and as a result, we will no longer be doing business with Lowe's.

When they finally arrived, half the blinds were the wrong size! It was hell to have them reordered (another month long process) and when the installer came out again there were pieces missing and one of the blinds was still too long! We couldn’t believe the incompetence, inconvenience and lack of response from Lowe’s. We made multiple calls to the store manager and even corporate office with official complaints with promises to receive calls back, which never came. It is now mid-October (a whole month after contract expired) and we still don’t have all the blinds we paid for. We have not even received any kind of call with an apology or so much as a coupon for reimbursement. I paid Lowe’s in full in July and haven’t even been offered a discount!!! We urge anyone reading this to avoid Lowe’s installation services at all costs!! We definitely will never be using them again!

After the 4th day I received a phone call from customer service notifying me that my order would need to be cancelled and replaced with a new order #. No thorough explanation was given, just, “We don’t know what happened sir”. 2 days after that my local Lowe’s calls only to tell me that my particular pressure washer is no longer available and that I’m S.O.L. They claimed that it was a cycle count error. Sure it was. They didn’t even try accommodating me with an upgrade or anything. I will NEVER shop there again! They lost a customer for life and possibly more. Sad!

I received a phone call on Thursday from the installation company telling me that they can get me in the schedule for the following week. Mind you the whole point of the carpet is for an event I was having on Wed the following week. I mentioned to the installer that Lowe's assured me that they would be able to do Friday and that I really need that to happen. She was gracious and asked to call me back and see if she can move things around. She called me back and agreed that the installer would be at my house Friday between 11am and 3pm.

Friday came and 11am came and went, noon came and went, one came and went, 2pm came and went, 3pm came and went so finally I decided to call from work to find out where the installer was. The installation company apologized and said that the installer got caught up with some issues in his first job and would be out in an hour and a half. I understood that things can happen. Said it was ok, although disappointed, all I wanted was my carpet. I felt that at the very least a phone call would have been warranted. 4:30 came and went, 5:30 came and went. No call. No mention of anything. I called the installation company and they were closed so I called Lowe's and vented to the flooring department. The person who answered the phone said they would have a manager call me.

I received a phone call from the manager of the Lowe's, his name was James. He asked me what happened and I explained. I told him at that point I would like to just cancel my order. I didn't appreciate the complete lack of consideration for my time. After speaking for a bit, he asked if there is anything he could do. I appreciated the good faith gesture and we came to an agreement that if he could take $250 off of my purchase and be at my house on Tuesday afternoon at noon sharp I would agree to move forward. He called me back and said that offer would be losing money for the store but agreed to $200 and said he would call me the following day (Saturday) to let me know if we would be on for Tuesday.

Saturday came and went, no phone call. Sunday came and went, no phone call. Monday came and went, no phone call. Tuesday came, since I didn't hear from James who assured me I would ONLY need to work with him at this point had not called at all so instead of taking the day off of work I went in. To my surprise I get a phone call from the installer unannounced telling me on Tuesday morning that they are on their way to install the carpet. No phone call, no heads up, no call from James, no communication, no professionalism. I lost my day at work, I had to leave and have egg on my face as I was scheduled to be there and I am YET to receive my credit. James had mentioned that it would be "easier" if they install the carpet and then work out the credit. I am sure it's "easier" for you because now that you got the carpet installed I don't hear anything from anyone.

Shady business practice. I want corporate to call me immediately. This is unacceptable business practice and very unprofessional. By the way, my wife and I were planning on redoing the kitchen floors and cabinets and tile as well. We went to your competitor and spent 15x what we spent on the carpet to redo the kitchen. We shopped at your store and had all the samples and pictures of everything we wanted and just went there and purchased it.

The next repair visit happens a week late. The service tech walks in, moves the refrigerator from the wall and says, "Your compressor is locked up, it's cherry red." I asked why we had to wait a week with a refrigerator plugged in that could catch fire from a red hot compressor and his reply was that it's the steps that Whirlpool requires. So, we now wait for parts and another rescheduled service call. I've included this portion of the event to give everyone information in determining whether you wish to purchase a Warranty from Lowe's Warranty Department. Now comes the kicker.

Lowe's warranty department denied our claim because it was determined that we had a mouse infestation. At this point in talking to the Warranty department rep. I raised my voice and stated "One mouse in a mouse trap does not make an infestation!". The warranty rep. immediately put me on hold without saying a word and then about a minute later comes back on the line and pretends she can't hear me on speaker. I calmed my voice level and explained that a dead mouse in a mouse trap cannot break a compressor in a refrigerator unless it had damaged the lines.

The rep. then asks, "so you're stating that you believe the whirlpool part is bad." My mind just boggles at what Lowe's Warranty department will go through to deny a claim! I said yes and the rep. goes to a sweet sassy voice and says in that case we will send out a second party to verify your claim. Do you want the service tech to come between 8-12 or 12-4 next Monday. I calmly replied, 12 to 4. We get an email saying the service call will be in TWO weeks between 10 and 2. With such blatant, conniving claim denial it's no wonder that Lowes stores get such a bad rep. If Lowes wishes to get back some positive rep. then it should most positively fire its warranty department as a whole. Get a new company to represent your interests because they are losing your business!

One week later today Oct. 10th I call Lowe’s customer service and state what's happened and tell them that I do not feel that I've received $800 worth of anything at this point. All they did was call the store again and told me they are sending to the installers. Won't be shopping at Lowe’s anymore. I'll drive the few extra miles to Home Depot. I've never left a bad review in my life but I am sick over giving that store $800. I NEVER would have purchased the carpet there had I been told it'd take over 8 weeks to get in. Here we are 2 months later and no carpet, apology, or incentive to keep a customer.

I've have friends look at this and help me troubleshoot it, but to no avail. I've contacted Lowe's (where it was purchased) but they refuse to come out to help me since I did not contract with them to install it originally. So I'm stuck with a $534 purchase of two openers. Product doesn't work for me. Lowe's refuses to provide customer service. (Kansas City Lowe's - 6920 State Ave - Kansas City, KS.) Lowe's now refuses to let me return the product. They've lost me as a customer because of this experience.

After they had my refrigerator in place one of the delivery men kept pushing my refrigerator against the back wall and busted my main water line. Water came up like a fountain everywhere. There was a flowing creek in my kitchen. The guy that broke the water line pulled the refrigerator out but just stood there. I told him to try to stop the water by kinking the hose or plugging it but he did nothing but just stand there. I had every towel in my house on the floor trying to keep my house cleaned up and my husband had to run outside and turn the main water line off. When he came in he yelled for me to get up off the floor because the two delivery guys were just standing there trying to look down my shirt while I am on my hands and knees fighting to save my house. One of the delivery men was standing in an inch of water and my husband told him to move so he could get the water up.

To top it all off one of the delivery men said, "I'm not worried about it. Lowe's got plenty of insurance." Then they said there was nothing else they could do. They left. My husband went to Lowe's to get the replacement water line to fix and wanted to talk to the manager. An employee told the manager why he was there and instead of talking to my husband he went to lunch and Of course it was me left with the disaster that kept me cleaning carpets and cleaning up my now ruined kitchen.

Three weeks after my particle board cabinets, floor and wall has been ruined and guess what? The new stove won't shut off either so I had to get another one. This is my 3rd stove. They send an appraiser out. Weeks later I am getting the runaround. I was also deceived on the refrigerator. The ice maker and the door alarm is not working and I have been waiting on their repairman to fix it. This is nothing short of devastating. I am so stressed just looking at my ruined kitchen that I have to live with because Lowe's just don't care!!

We still have not found a resolution and the management claims they looked at camera footage and cannot find the transaction of us returning it. We described the employee who helped us unload the generator, and they have acknowledged that individual. DO NOT TRUST these people!! We have reached out to their corporate store, but no resolution. I refuse to give up until they refund us. #neverlowe's

Other home supply "orange" company offers few restrictions when you return unused items if you provide the receipt. Same weekend I returned items with no issues to the orange company for an in store credit. I had purchased items for an old house weekend restoration project which took several months to complete. I was surprised by the inability to return items not used during the project. I suggest to use other companies if you are like me and sometimes purchase extra materials as not to run out in the middle of the job.

How does a company with over 7,000 complaints still get a A+ rating with the BBB? If you are thinking of going to Lowe's for a major remodel look for someone else because from my experience it isn't going to go well. I've taken my complaints all the way up to the CEO and to me this is the worst company out there. The only thing they do is say, "We are sorry for your frustration," and continue to treat you like you do not matter. They seem to feel that no matter how badly they treat customers people will keep coming back. Well not me.

Once I finish with them with this project I will bad mouth them to anyone who will listen and may God strike me dead If I ever walk through their doors again. I am only one person who probably cannot bring them to their knees but I am sure going to try! I've read about people wanting to file class action lawsuits and I for one would like to see this happen. I intend to file a complaint with the Pa. state and question The BBB how we can trust them when they give someone like Lowe's a rating of A+.

Is it acceptable to have (6) repairs on the same stove in two years? Nobody cares! My latest repairman told me the next attempted fix has a 50% chance of success. Don’t worry Lowe’s. I know this still counts as one service call. Your company is a joke! Your customer service is a joke! Lowe’s corporate is a joke! Lowe’s service advantage is a joke! Don’t use LOWE'S for anything because they could care less! My goal is to spread the word to as many people as possible so they think twice before ever purchasing anything in this store!

He looked embarrassed. He didn’t have hardly anything I asked. Anyway went back to pick up materials and had an overall turn the other way attitude from 95% of employees at the Keizer station Lowe's. Not just one occasion multiple times. I was with the landlord who was the one paying for everything at the paint area looked straight into the employees face and nicely asked “excuse me sir I have a question” he looked at me then her sniffed and turned and walked the other way. Lol. We both laughed at the arrogance. Nobody knew anything about anything and the repeated phrase was “I don’t know, I can’t help you”. I then Tried out Albany’s store. I literally got the exact same response from three employees in a row. I was asking a simple question about transition strips and three guys basically in single file one after another said “I don’t know anything about that, I can’t help you” and kept walking.

Then tried the south Salem Lowe's since we were already invested and they were worse. The grand finale was we had purchased an impact drill driver Porter cable brand with the materials $99 with an outstanding warranty posted largely on the front of the box. 90 day in store 3 year limited something along those lines. Anyway the drill failed in just over 30 days. I went back for a standard over the counter warranty swap and they acted like I was a criminal.

I had receipts that verified the purchase, I had the drill and batteries and charger, I went and got the box to show the warranty info to the lady that refused to do anything but tell me “there’s nothing she could do” and of course she was the store manager so she made sure nobody did anything for me to make me feel like I was a valued customer. She tried just saying “next” while we were in the middle of handling this business and people behind me were shocked and one woman said “aren’t you going to finish helping this customer first?”. Anyway it ended with me still not getting my drill exchanged and swearing off Lowes’s for life. Never will I spend money there again. That’s a failing outfit.

We had huge leaks and gaps where the new trunk meets the room distribution vent lines. You can feel the breeze coming out of the connections and our basement is cooled unnecessarily. A pilot hole was drilled unnecessarily in our new hardwood floor because the vent location was not measured properly. Work was done that we did not agree or sign per the contract.

Throughout this four-month ordeal, which was recently resolved, the local store manager will not speak with us or call. The remote "project manager" is out on personal leave and there is no replacement so we had to manage the project ourselves. Lowe's charged the work on our Lowe's card without our signing off on the project. There is little or no formal structure to escalate problems in the Lowe's system so you are left on your own. You have a signed contract with Lowe's but they will not stand behind the work or provide you with anyone to speak with.

Unlike their competition, once the contract is signed, your local store has no further involvement. The project is managed through their support center and the remote center's responsiveness is horrible. We've yet to hear from the store or the project manager. Eventually, someone came to visit us and went over the issues, but resolution was left between us and the sub-contractor, our card was charged and we must determine how to legally dispute the charges. The store claims the remote center must reverse the charges and the remote center claims the store must reverse the charges and on and on. Our local salesperson stopped responding.

In conclusion, we’ve successfully completed large home improvement projects with two of Lowe’s competitors. The stores stood behind their contracts and expected excellence from their sub-contractors. This is not the case with Lowe’s and we would never consider them for any work in the future. Please note the same themes in the complaints below. No local store ownership, no Lowe’s accountability, the remote project managers are a joke and you are left to deal with the disaster. Eventually, we were able to work out the issues with the installer, but Lowe’s played no part in the resolution. I read countless stories similar to ours and I only wish I had read them before we engaged Lowe’s.

Again, in case Lowe's actually cares to look at footage, I wore a Captain America shirt and dark grey shorts. I am the bald guy with glasses clearly walking around the washer and dryer area a few times. I'll be easy to spot out because I look **. I've lived in the area for over 20 years and have been going to this Riverview Lowe's since it was built. I have spent tens of thousands at this Lowe's but no more as this was beyond insulting and not the first time. If Lowe's or anyone wants more information I can be reached at **. I am more than willing to provide my phone number to provide more details if anyone cares.

I was supposed to receive the full order yesterday and I even got emails and automated calls confirming the deliveries. I received everything but the range. I contacted Lowe’s to see what happened and they told me that I was out of stock and that’s why it wasn’t delivered! I was never notified about this and was expecting to receive it all yesterday. They just placed a new order and offer me a 10% discount on the full price without realizing that I had used a coupon during my initial purchase. So even with the 10% discount that they offer for their mistake, I would have ended up paying $51 more than the initial price.

I contact them for the 8th time now, explained the situation and they said that the item was already below cost and they couldn’t honor or price match my initial price. They advised me to go in person to the store which is a 45 minute drive and ask them (without guarantee) if they could honor the price because at the call center they couldn’t help me as the price they were offering me was already below cost. ARE YOU SERIOUS?!?! So you’re telling me that you can’t honor the initial price that I paid for the range that I was expecting to receive yesterday but didn’t because another mistake of yours and now you expect me to pay more for it because you couldn’t do your numbers in the first place! Ridiculous!!

So after 3 hours on the phone, 2 reps and one manager, any of them helpful at all but rather reading the script from the same booklet “Ma’am I understand and apologize for the mistake but there is nothing that we can do”; they decide to resolve the whole mess up by giving me a $25 gift card. ARE YOU SERIOUS AGAIN?!?? I am more than offended. On top of that, the guys that delivered the 3 appliances yesterday didn’t know how to install dishwashers or microwaves, so they told me to contact Lowe’s (again!!!) and ask for someone else to install all appliances.

There are many more details that I’m skipping to avoid writing a very long review, but believe me when I say to you... they try to offer good service and copy Home Depot's policies but ultimately they don’t follow through or delivered what they promise. And, they don’t come close at all to HOME DEPOT's satisfaction guarantee. Save yourself the hassle, because apparently as a Lowe’s customer, you’re only worth $25!!! NEVER AGAIN! And by the way, I am NOT affiliated in any way to Home Depot but I’ve purchased there before and have never had to face this nonsense. A very disgusted, frustrated, offended and angry EX-customer!!!

Saturday morning get a call no refrigerator, out of good faith should had knock the price down or a upgrade for the inconvenience, but I will say Lowe's lost me as a customer. To be treated and lied to and to show no remorse is inexcusable, I guess they're so big it doesn't matter about hard working folks like me that bought washer and dryer within last 2 years. Once my refrigerator ever gets here, because my wife really wants it, I will never spend money in Lowe's again, just work on paying off charge.

Now I am worried about the quality of the installation and fear that if there is a leak nobody from Lowe's will take responsibility. The local contractor, BMR, is not to be trusted. One minute he was never paid by Lowe's then Lowe's said he was paid. BMR also wanted an extra 1500 from me for part of the roof. Supposedly Lowe's paid. I am disgusted with Lowe's installation, BMR and myself. Go with a reputable local roofer.

Then asked to speak with a manager. I was put on hold for 20 minutes before I left my number and hung up. I then called the store that it was purchased from. I wanted to speak to a manager and was bounced around, transferred, put on hold till finally Carrie answered from shipping. I informed her of the situation and I was furious to say the least!!! All I got back from her was brush off book answers. Telling me that they are aware of the poor service from XPO but there is nothing they can do... REALLY! I have worked in customer service and I have held management positions in the past. I know when I am being dismissed! She played dumb and gave me wise answers like "We can't get your time back." I let her know that we did not shop at Home Depot for the same issue. They seem to also use XPO for shipping as well. That phone call lasted 25 minutes. More time wasted.

After an hour or so XPO called back from Massachusetts!!! REALLY. And it wasn't even a manager. Then shortly after XPO called back from my message. The upper manager that spoke to my girlfriend outright lied about a previous call to the house. We track every call, missed call, voicemail and so on. One of the annoying things about our phone but in this case it worked. She told him that there was no call to which he seemed cornered and asked if we are no available tonight? The shippers arrived around five of seven. When questioned they immediately responded with telling us they called the dispatcher early in the day to move everything back 2 hours...

I am disgusted with the terrible service I received all the way around. As I mentioned to the Lowe's manager, "I realize you had no idea and already know the delivery company is bad but you are losing my business as well as other reviews I read on yelp because her piss-poor customer service." I ended by telling her both then and the following day that if I were the manager there I would be making phone call to XPO and demanding a manager. As well as continually contacting corporate to let them know just how bad XPO is and loyalty is diminishing. It seems to me that instead of training true customer service managers Lowe's is training managers to ** their way through any bad issues with the company. NICE JOB LOWE'S. If it were up to me I would Lowe's to stick it up their **. (PS the washer did not fit so it went back anyways).

Basically the response I got was, "You bought as is. If you want ice cube tray order one". Now I only have 3 months warranty thinking I had a year. Purchased by someone else December 2017. I finally found out this information. Neither Lowe's or Samsung would help me with it. After the experience, I feel no customer service and neither company really cares. Maybe if Lowe's had offered some type of store warranty it may have helped. Will never buy appliance there again. Lesson learned. You get what you pay for.

Going on over 4 months now and winter is approaching fast, so rather than see my 78 year old mother have to depend on a can of spray foam and 4 screws holding out the weather, I’ve taken a weeks vacation from my job to tear out the “new” improperly installed windows (inset in opening too far, improperly flashed since they cut out the old windows, no interior trim, butchered the j-channel and aluminum siding) and reinstall; reframing and using pella installed nail flanges that were folded flat when they installed the windows. I mean, someone should’ve lost their job over this fiasco, this should be a punishable crime. I can’t believe that Lowe’s is hiring these kind of people both as subs and stupid construction managers. Let the lawyers figure it out and if they find another loophole, God is the final judge!!!

Next day I went to the Lowe's and ask the same “PRO” to help me with tile selection. He promptly said he had something else he needed to do and he left. Later, after pushing the help button four or five times, someone showed up. Problem was the person knew little about flooring/tile. I spent an hour learning absolutely nothing other than Lowe's representatives in the flooring section were incompetent with respect to flooring. Next day I received an email from Lowe's about a tile I have been trying to look at for hours in the store. I have yet to find the tile. My wife called Lowe's and ordered a few pieces. The thought was, “maybe we can see it if we order it.” I spoke with the flooring person who knew nothing about floor tile. He sent me to customer service and I spoke with someone who knew nothing about floors or tile. Well she might know it is a choice in floor covering.

I like Lowe's and I have spent over 20,000.00 on remodeling my house in Walterboro, SC. However, I am finding out the hard way Lowe's customer representatives know little about what they sell. If I need help, I have to go across the street to Home Depot to get questions answered. They advertise price matching but are not capable of doing a price match. I purchase 5000.00 of spray kits from another source because they would not match the price. At the moment I need wood look tile for a 2240 square foot house. I would like to use Lowe's instead it appears I will have to purchase it from Home Depot.

Customer service canceled my original order and now I have no idea if Lowe's will honor the original price I had for the Weber Genesis ii E-410. Trying to get it resolved with the local Lowe's, but the only options I have been given is to accept the lower end model at the same price or to accept the cancelation. Would really like to get help at the corporate level now to get this resolved as there is an apparent breakdown in local customer service.

I took time off work to make sure I can be there, and now (Tuesday) we are notified that the appointment will be on Wednesday afternoon, or a week later. This is extremely unprofessional and disruptive on part of both A&E and Lowe's. Lowe's is not helping at all, the supervisor is just continually apologizing and suggesting another appointment a week later. I will never buy an extended warranty from Lowe's anymore. In fact I probably will not buy anything from Lowe's anymore.

Okay, no problem. I get a phone call back about 5 minutes later saying they couldn't do it until the following day. So my husband had to reload the fridge back onto the trailer and take it a half an hour back to the store to get it exchanged. The only thing they offered (which, great, they at least did something AFTER WE ASKED THEM) was a $50 credit. Spent almost $1,600 on a new unit and get $50 for their mistake. Very disappointing.

The countertop is being fabricated only 90 miles from our house, but we have now waited since 7.4.2018 for them to do just that. Vendors do not communicate with Lowe’s, Lowe’s does not communicate with vendors or CUSTOMERS. Every time we contacted people to find out what is being done and what is being scheduled (which is always nothing) there was another name added to the list of people who were "on this". However, no one is "on this". We feel we made an epic mistake with Lowe’s and have no hope this project will ever come to an end.

They communicate that everything is going well. Really? So why 4 months - 1/3 of the entire year to get this done? They are all paid so there is no reason for them to do this in a timely manner. However, as a customer, they have FAILED MISERABLY AND THEIR PROCESS ALLOWS THEM TO FAIL MISERABLY AND WITHOUT CONCERN FOR THE CUSTOMER. Don't buy anything you can't carry out of the store. I know we won't be buying from them ever again. We will manage our own next remodel job. Shame on everyone we have dealt with for their lies and for their lack of interest.

Lowe's seems to not want to replace the Refrigerator with another one. They keep saying it's the company where they get their parts from which must be from China. I'm tired of Lowe's and very discouraged with their service and with the companies they use to service their appliances. Buyer beware of Lowe's and Frigidaire appliances. JUNK.

The second door came and was installed by the contractors from Lowe's and it still rattles. To my knowledge the contractors never even saw the recommendations from the Masonite company because they just came, removed the old door and put on the new one! I have had issues with the Pella storm door as well and the manager at Lowe's gave me the number to Pella and told me to call them myself, I am thinking that that is NOT my job, it is his! I have spoken to corporate multiple times and they have attempted to help resolve this issue, but this is only one of many issues over the last year, guess I am a slow learner! I am done and will never shop at Lowe's again for anything!

At approximately 5:30pm I called the shipping company to see what the status of my delivery was and was told the shipment had been cancelled that morning at 8:39am by the manager of Lowe's. It is now 9 hours later and we were never notified from anyone at Lowe's to tell us our doors would not be delivered and what happened. I immediately called Lowe's and spoke with Kora the manager on duty. I waited on hold over 30 minutes to find out that the order was never placed. Kora said I would have to wait until 10:00am the next day to find out when the doors could be delivered and would have Henry the person in the door department call me. Henry immediately called me and was very apologetic and sympathetic to our situation and promised fax our order over that night and to call the manufacture the next morning and try to expedite our order.

UPDATE: It is now 3:00pm and I still have not received a phone call or been contacted by anyone from Lowe's. I called customer service and they were also unable to contact a store manager at the Yonkers store.

That it takes a few days for them to get the permit for install, etc. I told her we were told it would be installed today. She got her manager for me, and I told her my story as well. She said she would have the install desk call me in 15 minutes. 20 minutes later I call again because I haven't heard anything. The manager gets on the phone and tells me the install desk girl went to lunch and will be back in 30 minutes. An hour later I call again. The manager informs me install is still at lunch but she will help me. She told me that the only way they could do next day install on a weekend is if we paid for emergency install which we declined. I told her we were never offered it and asked how much it is. She said its $150 more and we already paid $1200 for this whole thing. I told her that if I paid for that would they be able to come out today. By this point it was 4 pm. She said no, it's too late for that. Soonest they could come is Monday.

I told her that's fine and asked her to schedule it on Monday for me. Monday comes around and they call in the morning and say they will be here between 10-2. They get here at about 12:30 and immediately the technician informs us that they don't have the right water heater. Apparently our sales guy who not only put on our paperwork that we declined something he never offered us also didn't ask us which kind of venting we have on our water heater, which he also just put on the paperwork as the standard one. So the technicians tell us they are going to go take this heater back to Lowe's and they will get it all figured out. He said Lowe's would give us a call. We wait an hour and don't hear anything so we call Lowe's to cancel and get a full refund. This was twice now that by the fault of Lowe's, we did not have our water heater replaced. 4 days without a water heater.

So we had another company come out to give us an estimate. They want $3200. Apparently this particular water heater and the way it vents is not standard and costs a lot more. By this point it's 7 pm so we tell them we will think it over and call in the morning. We have another company come out the next morning and they estimate us at $4300 so we call the other company back. They come out within two hours and install it for us. So 5 days total with no water heater. We were never offered a discount or any type of compensation or apology for the crap job that Lowe's did and will no longer be shopping there. When we first bought our home we spent thousands of dollars at this particular store too so they are losing good customers. A simple apology and a discount on the correct water heater could've kept us, but the workers were all lazy and didn't care about their job. So sad.

Job was complete on July 9. Sent Kiara my contract for my renter that I couldn't rent to and receipt of a different rental a friend had to help me put this family into to make them happy. Provided everything they asked for. It is now mid Sept and Kiara along with her supervisor George ** will not even call me. They are just avoiding me. I have never came across such awful business practices. I have always used local contractors and never used Lowe's for a job. Thought I would try it. Please don't make the same mistakes I made.

I call the delivery company at 1 pm of day of delivery. I was told the item should arrive between there 12-2:30. At 3:30pm item did not arrive. I call the delivery company to track the delivery. I was told Lowe's took the item off the truck. Throughout the day, I receive no call from the delivery company or Lowe's advised me there will be no delivery. I make all the initial calls to all the company. Spoke with Ann (Lowe's Store) and Christian at (Lowe's customer service care center). I was advised there was mix up with the manifest. The Item will be delivery on Tuesday. We only delivery on Tuesday and Thursday. Today is Tuesday, NO DELIVERY AGAIN FROM Lowe's. I received a call on Monday and text advised me the item will be delivery on Tuesday between 12-2pm.

At 3 pm I received no delivery or call from the delivery company or Lowe's. I call the delivery company to track the delivery. I was advised by delivery company. The store manager took the item off the truck. I ask why? She don't know. They call the store no answer. I call Lowe's customer care center. Still trying to track the item. Here is list of reason Lowe's provided why there was no delivery. Item was take off the truck, sold to walk-in customer. It's was custom order, it will take a few week for delivery. And later I was told its was standard item. Because you order online, you must call the store (Lowe's) inform the inventory department regarding my online. Its make no sense. Because you order online, the item has not been charge or paid. I have purchase the item with credit card.

There was no problem with my card. Spoke with Asst Manager, don't know anything regarding your problem. All information provide by Lowe's store make no sense. Still waiting for my cooktop and confirmation when the item will be delivery. When there is delay in delivery. Lowe's should call their customer and advised them. The customer should not be tracking the item on day of delivery. People take time off to wait for delivery.

Several professionals that have said the work that Lowe's did do needs to be rip out and redone to fix the issues created by the Lowe's contractor. This includes the drywall, flooring, cabinets. So really nothing has been done or completed. We complained to the project Coordinator multiple times about the contractor. Our latest complaint about the floor, smell, electrical and HVac was logged on July 28th. Lowe's has not made any decision, they initially wanted us to keep using the same contractor and we had to fight to get him fired off our job. We have complained to Lowe's customer care and all the complaints get rerouted back the project coordinator and not addressed.

We tried hiring another contractor outside of Lowe's but no one wants to fix the issues created by the Lowe's contractor. We are stuck having paid $98k to Lowe's for a professionally completed home improvement and received a unimprovement damages to our property and left with paying the cost for nothing but heartache stress. We have no plan forward from Lowe's, incomplete cabinets, walls that have to come down, flooring that was improperly install (it has tripping hazards, and the heated floor does not work).

In addition the sewer smell and high pitch ringing from our HVAC due to the debris is making our house more inhabitable everyday. Some days when the smell is really bad, we have slept over at a neighbor house or in our cars. We have no recourse and need help. Never use Lowe's for any improvement, quality, problem assistance, lack of concern and care is not there. Your recourse is to talk with your project coordinator and if they take their time or need to escalate the issues for approval months will go by without any decision or action. Complaining to customer care just results in the project coordinator being notified. We need action from Lowe's or a full refund plus damages.

Come delivery day I didn't get a phone call or email so I called them up and check on the status. The guy told me that they didn't even receive the item at the fulfillment store. Then he said he was going to check with the delivery manager. Dude didn't even bother to call me back. Then not long after that I got an email indicating that my order has been changed with no reasoning as to what happened. So if I never called them they wouldn't even notify me or even check on my order? Now I have to wait over 4 more weeks before my new delivery date!! I called them and all they could say is that since it's an online order and not in stock that it's coming from the vendor and they have no control over it. What kind of bull crap is that?

It's your name on the website, it's your reputation, if you can't work with a vendor that you can rely on then it's you who dropped the ball on this. This is BAD business, who would ever want to order anything if it's not going to arrive as expected. Even at this point they still could not tell me where my item is and when exactly it was going to arrive. So I cancel that crap then went onto Home Depot and order it there. I should have done that 4 weeks ago!

Original Review: Sept. 13, 2018

Ordered 1-Piece Natural/Wheat Deep Seat Patio Chair Cushion. Item #: 18889| Model #: WDS-001. Item is 2 pieces. I called to complain and the representative was extremely rude! It was my first and last experience with Lowes.com.

The day before or of delivery we would end up not receiving all the promised appliances. New tenants moving in did not have the promised appliances due to Lowe's errors and then would take multiple weeks to finally receive them in. The time spent trying to rectify and solve the issue mounted to countless hours of wasted time that has greatly affected our productivity. We will not be dealing with Lowe's anymore and are transiting to Home Depot going forward. We spend close to a $100,000 on appliances every year and we will not be spending that money with Lowe's anymore.

Looks like because they already have our money they don’t care if we are happy or not. We had to go and pick up the replacement fencing ourselves. Lowe’s should call their customer Judy **. Update, the installation person should have been at our house today 9/12 to start the repair, with the 6 missing post, no show again. Called the store. No one will take the call or call us back. The worst.

(9/5/18) I called the store and spoke to a different customer service rep that assured me she was the only one who could help me with this problem & that it was a fairly easy fix. She asked if I could bring all my paperwork concerning this transaction into the store, that afternoon. I did. When I arrived she said that two other people were helping her with my concern. She made a copy of my original purchase receipt. She wrote her name & one of the managers' names on the back of the receipt. I asked her how long it would take to resolve this issue. She said, one to two days.

(9/6/18) ZERO FOLLOW-UP! ( 9/7/18) I called the store to speak to the customer service rep that helped me on (9/5/18). I was told she was at lunch. I then asked for the manager, whose name she had written on the back of my receipt, on (9/5/18). I was told by the person that answered the phone that he would be in in 15-minutes. I called back within 25-minutes & asked for her again, thinking that she would be back from lunch, by now. Now I'm being told that she wasn't in. I then asked for the manager, believing that he would have arrived at work by now but now I'm also being told that he wasn't coming in that day. I questioned that as I was told earlier that the manager would be in in 15-minutes. Several hours passed & I expected a call but ZERO FOLLOW-UP!

(9/7/18) Later that afternoon I listened to a voice message from a different Lowe's associate, who I had never spoken to before. I called her. She immediately claimed that she had been trying to arrange an install (which was the least of my worries & not my original concern regarding interest). She continued to "talk over" me, while I was trying to explain my situation. I had to raise my voice to get my point across. When I explained my frustration of being charged interest, specifically when I requested the six months no interest on my card, she said: "Well you didn't check the box!" I said "What box?" She said the box for no interest to be applied. I said that a girl behind the customer service desk completed this temporary credit card for me, & at that time, I had requested the six months no interest. All I did was to sign the keypad on the other side of the desk.

Then I said that if given the opportunity to pay interest or not, it's a no-brainer that most people would choose no interest. She said; "Well, everyone's different!" At this point I was furious: I said "Don't play this game with me." She hung up on me! I called back within five minutes & asked for the same woman who hung up on me. I was told that she wasn't in. I then asked for the person who helped me originally on (9/5/18) & I was told she wasn't in. I then asked for the name of the person that I was speaking with & all she said was: "I can help you."

When I asked for her name a second time again she said: "I can help you." I asked a third time & she said the same. She refused to give me her name! I continued to explain my situation. She asked for my cc number, which I gave her. She said that she would handle it. She also asked for my email, which I gave her. I assumed that she would email me later that day, with some news. ZERO FOLLOW-UP!

(9/8/18) ZERO FOLLOW-UP. (9/9/18) ZERO FOLLOW-UP. Later that afternoon on (9/9/18) I called Lowe's Corporate to complain. 1-800-445-6937. The rep listened to my concerns & said that Corporate would follow up with 24 hours. (9/10/18) ZERO FOLLOW-UP from Corporate! (9/11/18) as of 11:00 am ZERO FOLLOW-UP from store 1787 or Lowe's Corporate! Obviously, I'm getting the run-around! It appears that Customer Service at store 1787 plays games with customers; they cover & lie for each other when they do not want to handle a difficult situation. Is the store manager at store 1787 aware of this?

The new CEO is going to have their hands full. I think I would have the Manager of each Store be accountable for cancelled orders. I could give them the name of few employees that should also have to explain their lack of customer service. I am out $53.00 measurement charges for a product you can not even supply. Shame on you.

Apparently the sales person I had the misfortune to spoke to on 10/31 never set up the appointment with the technician. They offered me to reschedule the appointment but at this point, considering 2 hours of my time wasted with the purchase and today's conversation, I do not want to deal with Lowe's and probably I will go with the competition. I got a phone call from Lowe's later on to let me know they credited my AMEX with the due refund.

To top it off the generator is too small for the house and will not run the whole house, like we wanted. Again Noah at corporate keeps pushing us off for weeks, even after sending him all the pictures and paperwork of all the things wrong and the print out that it's the wrong size generator. Noah keeps saying he has to talk to CPO and area Install Management. Really? So now we are without a working generator for 3 months now. Complete joke this company is. We found out that Lowe's does not have to hire certified Installers, they just have to pass a drug and background check to be a contractor, even though they advertise the Installers are. Run. Don't use Lowe's for any Installation projects.

I asked what I was supposed to put them in or on. T told me to walk back to the fan department and someone would figure it out. I returned with the fans and attempted (multiple times) to tell my truth of the online purchase but Tracey kept cutting me off even when I asked her to stop. Finally, I spoke with the manager and he confirmed that Tracey was rude and wrong about me not paying.

When they arrived, he guessed as to which new part he could put in once again and 2 days later installed that part. Well, after testing the wash machine out, he determined that the most recent part didn't fix the problem either and called his company to see what to do about it. Lowe's called me within 10 minutes and wanted to buy back my wash machine for what I paid for it, minus the amount I paid for the warranty. I agreed because there were no other options they could give me at that time. Today is September 7th 2018, and I have still yet to receive the "Merchandise card" which is supposed to be the form the buyback comes in. Every time I call Lowe's, I get a different answer as to when it was sent out. Their customer service is horrible and they do not REPLACE the products that you purchase a REPLACEMENT plan for.

I also received a handwritten letter with very bad penmanship telling me that I did not get an extended warranty and Zi would have to take it to a shop and if it was not a manufacturer defect I will be liable for the cost. I have closed my account with Lowe's and will never ever shop there again! In my opinion and my experience this mower is suitable for selling. This product should be taken off the market. A good amount of money just given away. If this mower is giving this many problems after a few months what really is the quality of this machine?! One star only because I have to. I wouldn't refer this s product to my worst enemy!

To make matters worse, Lowe's lowered my credit limit by $1,000 without warning. I called Lowe's to find out why and, you guessed it, they say to call Synchrony. Called Synchrony and they told me I had to wait for a letter in the mail. DO NOT GET A LOWE'S CREDIT CARD!!! Better to use one of the major credit cards if you're going to make a purchase at Lowe's or, better yet, shop at Home Depot instead.

To make a long story short I have 19 post holes dug in my yard a week ago just waiting on the delivery which we found out yesterday the most critical item to start the job is on backorder and won't be in from supplier to that store until 9/11. Mind you delivery to store not my home So betting it will take another week for us to get the material making it mid-Sept. Needless to say after hours on the phone talking to more people than I care to... There is no resolution. No offer to drop ship the items, no offer to provide a discount. NOTHING. Worse customer service I have ever experienced from a store. We had considered having them come pick up their stuff and reimburse us the over 2k we put out but my fear of them screwing that up is high.

I will NEVER EVER purchase from Lowe's again. No sense of responsibility, no sense of urgency, lack of follow thru and follow up, terrible customer service, no availability to customers and no accountability. Escalated a complaint to their corporate and then filed a complaint with the BBB. With my husband being in the military we work projects around his schedule and this long weekend where we thought we'd get stuff done is a bust. Not to mention the vacation day I took off and the cost to rent an auger and tiller to prepare our lawn for this big job is money and time I will not get back.

I went to the store on Saturday and was told no one in that department worked or was working so I would have to come back. I IMMEDIATELY asked to see the manager and to have my account transferred out of this unorganized store. She said no need. She would handle it. I told her my measurements should be in, as it turned out they were sent to person on MEDICAL LEAVE. The Store Manager located the contractors and they sent measurements to her email. No one called me back to come and pick out blinds so I went back to the store and yet again there was no one to officially help me and I didn't want to miss the sale that was ending in a few days so I was not leaving until I ordered them.

One young lady did assist with another co-worker and blinds were paid for and ordered. Days went on and I called back to see what the procedure was when the blinds came in. This is when I found out that the blinds would come in and someone would call me. So another week goes by and I get a call from the same young lady who ask me if I had someone to install the blinds. I was puzzled because I paid and they stated I was all set. She continues to tell me that, "NO MA'AM. You have to pay the installation fee or they will not have them installed." She stated this would be around $65 dollars or so. I left work and took the money down there immediately and was told on NO MA'AM by another employee that it's going to be $99. I was just told by another employee this was not the case. So now I'm paying an additional $99 on top of the $800 I just paid. Which isn't a problem if they would get their procedures together.

I guess this is due to no one expect this ONE person on leave that knows how to operation this particular area. So I paid and left the store. So roughly days later I get home and there are several HUGE boxes outside my door. I was NOT told that they would be just dropping them off at my door, no tracking number or anything to ensure someone was home. So I call the corporate number and they proceeded to tell me that I have to call the store who will then call the contractor who will then call me to set up a time to install the blinds. OMG... how convoluted and insane is this?

So now I had to call the store back to get the ball rolling. At the end of the day the contractors were amazing!!! They came in and installed roughly 9 windows within 2 hours. The blinds are very nice and I have gotten compliments on them. I also love them myself. Now would I use Lowe's again? I'm not 50% sure. They made my moving into my new home stressful and I didn't enjoy the experience as moving into a new home with new products and finishing should be fun and exciting. The lack of communication and understaffing left me horribly displeased with this enterprise.

Look out Home Depot. Here I come (This is not the case and I am 50 shades of mad). When the contractor that Lowe's hired to replace our roof did the job he came out and measured the roof for the exact amount of supplies and only to find out later that day they ran out of material half way through the job and ended up stopping for the night and didn't cover the roof (yep it rained) and now we have issues on our roof. We have been in contact with Lowe's corporate representative and calling the head manager at Lowe's and wrote to the CEO of Lowe's.

Now they want me to spend more money to hire someone else to come out and take off a couple of shingles and replace them with new ones so I can send them into GAF to be tested. We don't believe it is the shingles but we believe it's damaged from where they didn't cover the roof that night and it rained on the decking boards to cause the warping and discoloration. Due to the way both parties are pointing the finger who can we trust? We need help to get Lowe's to fulfill the terms of the contract. Because we are not a satisfy customer due to our roof looking worse now than it did 14 years old. We have sent pictures to Lowe’s consumer care at corporate headquarters and they have done nothing but talk. They refuse to answer our questions and our phone conversations cover the same complaint every time without any concrete progress. Our home sit around a cul-de-sac so it sticks out like sore thumb.

I email my sales rep 7/10/18 who then informs me that my "Project Coordinator" is no longer employed with Lowe's & I was assigned a new "Project Coordinator". He gives me the new name & phone # & tells me to call her since he's currently on vacation. I call the new "Project Coordinator" & again my calls go directly to voicemail, messages were left, & no one contacted me back. Frustrated I call Lowe's customer service on 7/11/18 to see what the ** is going on. They have no clue & ask me to call the subcontractor. I refuse to do so because that's not my job. It's theirs! They conference call the subcontractor & he's out to lunch... Of course he is! He'll call me back when he gets in.

About 10 minutes later the subcontractor calls me back. (At least I got a call back from someone right?) He proceeds to inform me that Lowe's had an issue with my order due to the fired "Project Coordinator" (seems like more people should be fired for incompetence) & that due to that & weather my fence installation would need to be changed to 8/29/18. Ok I understand, it's been really rainy and I want my fence installed properly. On 08/28/18 Lowe's delivers my fence & materials in huge pallets left on my driveway. GREAT! Tomorrow my fence will finally be installed! Nope today is 8/29/18 & no one shows up to install the fence.

I call the subcontractor who tells me that he has me scheduled for 9/6/18 & doesn't know where I got a schedule date of 8/29/28. I tell him that I have an email from them telling me this! He asks who the email was from & when I tell him. He apologizes & says that that person is no longer with their company. OMFG!!! SERIOUSLY? So now I have huge pallets of expensive fencing materials in my driveway that I have to guard with my life for almost an entire week to ensure that no one tries to steal them because my garage is full of crates of cement. This is just inexcusable & highly unprofessional! Once my fence is installed (hopefully next week but I doubt it) I am cutting up my Lowe's card & never using them again!

I found the information out and gave him the information. I was told today that it was too costly for Lowe’s to replace the deck, and because the city pass the inspection they will only replace a few boards. My question to him was first of all you never sent anyone from Lowe’s to tell me what you were going to replace, because this was bad wood from the being and more than a couple of boards needed to be replace. The Rep then ask me to send him pictures again of my deck he never receive them, after almost five months.

I told him he needs to send someone from Lowe’s to take the pictures again, because I realize that when I provided him with information he would use it as a reason to keep, from resolving the issues with the deck. When I ask him, "I thought you was going to replace the deck." He told me he can change his mind. It’s okay for me to pay almost $5000.00 for deck that is wrapping, splitting and start to go rotten in less than a year, but cost too much for Lowe’s to make good on their warranty per the Rep. I will never do business with Lowe’s again. The poor customer service I went through to get the deck built, is the same service I am getting from executive customer service department.

Updated on 09/10/2018: I finally receive a called from Global Interior after filing a complaint with Consumers Affairs. This is what happen. 08/29 Global Interior. A Laurie left me a message at 5:08 PM. 08/30 I return her phone call left a message, called back a third time got Chad the owner. Made an appointment for 08/31 between 9 and 10:30 AM. Will call before he came. Never called or showed up or cancel the appointment for another time. This was the holiday weekend so I waited until that Tuesday 09/04/2018, and called Global Interior back to see what happen. I spoke with a Racheal. Told me the appointment was on the schedule for Saturday 09/01/2018. I was off that day and was home until 3:00 PM. I was told she did not know what was going on and she will talk to Chad. I told her I was not surprise no one showed up, because this what I been dealing with for two and half months getting this deck built.

Chad called me back left a message 09/05 at 7:31 PM. I was at work. I called Chad back that morning on 09/06/2018 spoke with him and set another appointment again for Saturday 09/08/2018. Same time. 9:00 to 10:30 AM. Will call me again before he came, but of course no call no show. I e-mailed Customer Care again. Told me I had to call 877-505-4923. They could not help me. Lowe's recommended this lumber to me. Said it was better and I paid extra money for the lumber. I even had Lowe's REPRESENTATIVE AND PROWOOD REPRESENTATIVE ALSO THE SUB CONTRACTOR out to my home, all at the same time, because I had concerns about the lumber. Lowe's Rep assured me that the contractor knew how to cut around the bad lumber, and had them to replace some. PROWOOD told me that was the spices of the wood.

I put my trust in Lowe's because I had other Home Improvements with you. I called Lowe's this Morning. Was given a name and phone number, and the recording said that the person was out of the office until 10/05 to 10/25. Today is 09/10/2018, I also ask for a e-mailed address of the department that was to help me no response back with e-mail. How do you resolve a complaint and assign it to a person who is no longer with the company. I was told that this might be the only contractor they have to build deck in my area.

Original Review: The sales Rep at Lowe's convince me to go with PROWOOD Dura wood to build my deck. Paid extra for wood. It took over two months to get build, Some wood was rotten and had to be sent back. Not even a year later wood is splinting and wrapping. I have contacted Lowe's Customer service and e-mail them. I was told not to e-mail anymore and was given two phone numbers to call. When I call everyone I speak to tell me something different. Do not ever use them for a big project. The contractor will not come back once Lowe's and contractor is paid. I live in Michigan and the lumber yard where they get the lumber from is almost two hours away so to replace I have to go thru Lowe's. I start contacting them in June 2018. E-mailed them Aug 14. They will respond to e-mail but no help.

The latest incident was forwarded to Lowe's, via my wife's email, on August 27 - This is to inform you that the arrival date of our panel blinds is now 10 days past the date you specified in your last email. Additionally, there has been no response to the Pergo flooring independent inspection, and that is also 7+ days past your specified date in the same email. No one has contacted us about any of these still outstanding issues. As of today, there has been no response from Lowe's - Simi Valley. Besides never stepping foot in the Simi Valley Lowe's store or any other Lowes facility, I will forward the same complaint to the BBB. My wife and I are also prepared to take legal action for the horrible customer service and the fact one of the jobs is still not finished.

I went back to Lowe's and they said bring in the tree. I had brought in a 12 gallon container full of diseased leaves from the tree. That was about 90% of the leaves on the tree. I told them that I would not put a diseased tree back in my vehicle, filling it again with fungus spores. They could see from the leaves that it was diseased. I talked to a friend who is a world famous plant pathologist, and his advice was: Burn the tree, kill all the fungus, and buy a healthy tree. Also sanitize the ground where the tree was planted. But Lowe's just stonewalled me. They had me standing for 30 minutes to talk to a store manager, who never showed up.

Basically, they knew it was a diseased tree, or should have known, since they are in the nursery business. What they should have said was: "OK we see most of the leaves are diseased, please destroy the tree", or if for some unknown reason, they need to have a diseased tree back, they would come and dig it up. You don't suppose they intend to sell it to some other unsuspecting pigeon? More to this story later. By the way if anyone is interested, they have three more infected Sycamores for sale.

I called store yesterday and spoke with Sierra and she stated would contact installer. I called her again today and said not able to get a hold of installer that she would keep trying. She finally called me back and the manager of the installation company was to call me in an hour. I gave him 2 1/2 hours and no calls. I have been trying to call Sierra she hasn't answered. I believe it's going to take someone other than an hourly employee to put fire under his pants. At this point I want these tops gone and I want to be reimbursed.

The plumber did not have enough space to simply install the cartridge and thus the simple job took over 1.5 hours. When I called Lowe's to complain they said I should have caught the problem during the final walkthrough and took no responsibility even though I thought that their project management and general contractor (which I paid Lowe's for) should have had my back. When I asked to speak to a supervisor they refused. I am very disappointed and will never recommend them to anyone.

They had to leave as that was clearly NOT our order. I called the store countless times as well as their main number and got it rescheduled by their manager Deidra for tomorrow August 21st after 5:30 pm. And we just received a text message confirmation that they will come at 11:30 am... I MEAN FOR REAL! IS THIS A JOKE, I will never recommend buying appliances from them to anyone, as they clearly don't know what they are doing. They won't be seeing us as customer for the same reason.

Returned the dishwasher and waited 2 weeks for the new one to be delivered. I was assured by the appliance manager that the installers opened cartons and checked product before they left the store to ensure there was no damage. Installer shows up on 8/17, takes out old unit BEFORE he ever opened the carton and looked at the new dishwasher. The damage kept the door from opening properly so second unit is on its way back. I will be demanding Lowe's pick up ALL appliances and give me full credit so that I can purchase from a reputable appliance dealer. So once again another lie from a Lowe's employee, added to an installer that says they never check product before they leave the store, and that they always have damaged dishwashers. Yet he was not smart enough to check it before he removed the old unit. Complete incompetence and the last I will step foot into a Lowe's store.

Since then our struggle is still on, no one of course contact us and we are at point that we are literally being pass from one team to another, from different people from store manager to CPD and now to sales installation team to get this resolve and yet there is no follow up and status of what is still same. It's sad that we trust and choose Lowe's for the business and paid upfront $6000. This was absolutely not expected from one of the reputed company although I am convinced now I should rather warn my friends, family, co-workers and neighbors not to purchase from Lowe's. Lowe's contractor lied to us and informed us about the two different colors after the installation was done. After we raised the concern there is no satisfactory resolution Lowe's is offering.

Updated on 10/05/2018: Lowe's took close to 9 months resolve our claim in their interest even though it was 100% their mistake for a job done. The quality of job done was so poor so it failed in independent 3 party inspection. Even though Lowe's did not entertain us the way should be. We have 150+ emails of follow ups and spoke to dozen people during that time. I recently purchased home and quickly learnt that always go for local store (avoid giants like Lowe's) because they would appreciate your business and willing to satisfy customer. May be a little more extra cost but much better than dealing with giants which you cannot do much about.

Since then he has refused to return phone calls. We contacted the store manager and he referred us to the Lowe's corporate person who was responsible. After agreeing to make repairs using a new contractor, she asked the one who did the bad installation to make repairs. Since that conversation she has refused to return phone calls or emails. The old contractor supposedly made repairs, but pictures that we obtained today indicate that the same problems exist. We have been in contact with a Lowe's corporate representative. He has promised action in phone calls over the past three weeks, but nothing has been done. We need help to get Lowe's to fulfill the terms of the contract.

We have sent pictures to Lowe’s consumer care at corporate headquarters and they have done nothing but talk. They refuse to answer our questions and our phone conversations cover the same complaint every time without any concrete progress. Subsequently, we have had a home inspector look at the roof and he found numerous problems and shoddy workmanship on the roof on the backside of the house which is difficult to see from the ground.

We called said director numerous times with no answer or response to numerous left messages. Finally, this guy returns a call... mind you it’s been a month and project was said to be completed in 2. He proceeds to tell us everything is in line for our fence... I ask, “What about the deck? I DONT HAVE ANYTHING HERE ABOUT A DECK”. Awesome. Well, finally he gets it together and assures is everything is on schedule. We get a call about a delivery, which we assume is the materials. Great. Driver comes, can’t believe it’s a house he’s delivering to. Refuses to take materials to our backyard. Finally, I convince him there’s nowhere else for them to go... Proceeds to damage our neighbors utility box in their yard.

Week goes by, I hear nothing from anyone about an install. No returned calls yet again. Eventually, the deck installer calls and says he’s backed up. Not Lowe's Home Improvement, the installer. Says he might get it done by July 4. Which thankfully it was. Now, all I need is a fence! Of course I’ve called this director, the store, store mgr, 1-800 # numerous times. No one has a clue about anything. Now, I start getting calls about deliveries... I think ok maybe stuff for the fence? Delivery comes, more decking? MY DECK HAS BEEN DONE FOR 2 WEEKS! Sent it back. Get a bill in the mail for the delivery. This happened 3-4 times. Trying to deliver more decking when it’s been completed.

I’m confused as to how this company is still in business at this point. Finally the fence installer comes... His 2nd day he’s there for an hour and leaves. Apparently the concrete that’s been sitting in my backyard for 4 months now has hardened. Go figure! He packs up and is gone. No word from Lowe’s, installer informs us via phone call. Gate for the fence is damaged as well and can’t be installed. We are told gate and concrete need to be ordered. 2 weeks go by, not a phone call or anything. Call store mgr, he can’t believe it wasn’t delivered yet and will get right on it. Another week passes, NOTHING. Get a delivery call... finally! "Just kidding. We have more DECKING for you." This is a bad joke at this point, right!?

I call the 800 # and finally get someone with a brain. Directs me to their install dept, my gate and concrete were at my house in 2 days. Really? It was THAT “hard?” They were supposed to pick up the bad cement... Contractor wound up taking it, not Lowe’s. Today, finally, my gate was put on completing my project. Or so I thought... Go to plug into my outlet on my new deck... no power. If I was this bad at my job I’d be fired ten times over. If I could rip all this stuff off my house and get my money back... I WOULD! I’ve yet to get a call about my satisfaction from anyone. #lowesblows

We signed the contract on December 12th 2017. Upon meeting with Jim our "Project Specialist", we were told we would have our generator around February 2018. It didn’t arrive on my property until March 23rd. That entire time, not one person called me to tell me the status of the generator. I called Bart from Lowe's, who was my assigned project manager, 3x and left voicemails and he never once returned my calls. Finally, when I got a hold of Jim after contacting him twice via email and then got a hold of him via phone, is when someone finally called me from the actual installation company.

The lady from the install company was very clear with me that the delay was on Lowe's end and that the generator was NOT in their possession until mid-March. Again, not one person called me to tell me what was going on. After speaking to Jim he stated that the generator WAS in their possession. I am at a loss as to who is at fault but regardless, someone dropped the ball here and it certainly was not me as the paying customer.

Finally, everything was complete in June. Every service person sent out to the home was very professional - we have nothing to complain about that. BUT we had 2 storms since I initially signed the contract on 12/12 and we went without power both times for over 24 hours and needed to stay in a hotel. Can you imagine how frustrating this has been for me with two young children at home?

I honestly thought that by going through Lowe's directly for this large purchase, that I was making the best decision because I didn’t want to get tossed around by other companies. Unfortunately, that was not the case here. I expressed my concerns with this entire process to Lowe's Corporate in hopes that this process gets better and no other customer goes through what I have gone through. I got a reply back and they offered me a $300 check. That was on June 7th. I have YET to receive any check. I have contacted BART, which is who I ended up dealing with again after my complaint to corporate, and he has never once answered my emails asking for an update on the check. Can you imagine? This is just embarrassing. Get it together Lowe's. You've lost a customer for life.

Really fed up now. Told case worker Sarah that when I come back from our vacation I should have an answer. Either way, if they will not replace them I will go to a small claims court and or have them take them back. Their advertisement if not 100 percent satisfied money back guarantee. As they take them back I have Home Depot install new ones. I will not let them get away with this. We paid almost 10,000.00 dollars for these windows. My advise is stay away from Lowe's, they used to be a good company but not anymore. I must say that the project manager is really trying his best to help me. So we will see what happens!

The inconvenience of this is huge when you take off of work or burn a vacation day (Or what was supposed to be half a day) for them to say they can't make it. No one wants to lose money when paying for a service. Which is exactly what has happened to us. This directly reflects on Lowe's due to it being Lowe's Installation "experts". Dissatisfied! I've contacted the store and they were going to contact them and let me know something back a couple hours in and I've not heard anything at all... I've called the Lowe's Installation "experts" Service Pro's directly multiple times but just get a voicemail. After calling the store again, Management has made multiple attempts to contact the installers and cannot make contact! I appreciate everything that the Abingdon Store has done to help me but the Installers have given them a black eye on this one.

Walking to the register area, walked past paint department, noticed two fellas there, ask them to speak to a store manager. One boasted, "I'M A MANAGER..." Explained what, I had encountered, that the employee had no idea of what the store sold or offered or understood customer service. He had nothing to say, nothing at all. Not sorry or understanding at all. Having watched Lowe's built in Colorado Springs, I normally enjoy the facility and the staff, when ask upon, very helpful. Well, growing up in Beavercreek, things have sure changed. When kids with no knowledge of professionalism are working in customer service, representing a company of this magnitude, have the ignorance, to yell at a customer, TO HAVE A NICE DAY! because he was a **, and did not have the proper knowledge of what was available in the facility, that employs them, too bad for LOWE'S.

LOWE'S, you should test your staff to ensure they know what your store sells. Well, as long as a phone will help you, why use your BRAIN! Lowe's needs to hire phone geeks, not personnel with hardware knowledge... lol. The flagpole installed easy, my relatives are very happy... The purchase was a joke. BOTH STAFF MEMBERS KNOW WHO THEY ARE... REAL JOKERS. BUT, you got my money... and you can shove it up your ___! POOR SERVICE. Make America great again, fire bad employees.

By April 20, 2018 we were without a functioning kitchen. Then the contractor would show up one or two days then we wouldn't see him or his crew for days. Finally, after complaining to Lowe's, the contractor requested a meeting around May 17, 2018. At that time, he advised that he did not have the manpower to return to our job until May 27, 2018 at the earliest. During that meeting I asked if I could find a different contractor on my own to finish the work. I was advised that I could do that and that is what I did. All was running smoothly during the early part of June 2018 until we discovered damage to some of the cabinets I had ordered. However, since we had essentially fired the Lowe's contractor it was clear that Lowe's did not want to have anything to do with us.

The damaged cabinets were reordered which took an additional 4 weeks arriving in mid July 2018. However, the order was not complete! The company failed to replace all the damaged cabinets. I was missing ONE cabinet and one piece of crown molding that was supposed to have been in the July order. So they were ordered AGAIN with an expected arrival date of August 6, 2018. It is now August 8, 2018 and have not received this final shipment. I received a call on August 6, 2018 advising that we had a delivery scheduled for August 7, 2018. Lowe's delivery never showed up! And since I'm out of town for the next week and a half I will not get my delivery until August 20, 2018.

While the delay of these last few items has not prevented me from using the kitchen it is quite frustrating that we are still waiting for the final pieces to finally finish our kitchen because Lowe's delivery just did not show up. This kitchen remodel was expected to take 6-8 weeks. While I know not to believe the estimated time of completion that I'm told, I certainly did not expect this to take nearly 5 months. We were without a functioning kitchen for 8 weeks, which also was not our expectation. I can honestly say that I will NEVER use Lowe's for any type of home repair work or installation. I do not trust them nor do they place customer service as a high priority. They should just get out of the any type of installation or remodeling services because they are clearly not equipped to handle the task. I will never recommend Lowes and will steer people away from ever using their services.

I get all my paperwork together. Return to store. They see it all. Copies of their return policies and they say ok. Will come get the dishwasher and give full refund. Will see how it goes. They are coming tomorrow. I have called at least 10 time to customer service ask for manager call back. They say yes. In 24 hours. 24 hours comes and goes and no one calls. I went to store and staff states manager does not talk to customers and does not call customers either. I've done this request for call back 4 times and they have never called back.

I have caller I.D. And answering machine no call. Yesterday they said at customer service that someone from the store has tried to call no answer. I told them I have caller I.D. And answering machines shows nothing. Someone is not telling the truth! If they called and take care of everything I wouldn't I keep calling? I wish I had found this site before my purchases. I would never have gone there. I have had many problems with these 4 purchases but there is too much to list.

I scheduled a delivery date with the first store. Then I get a call from another store with the other two appliances. I set a delivery date with them. Then, I get a call from a third store, that says the second store didn’t have the items, so now they were scheduling the delivery. Ok, really annoying, but I scheduled the delivery again. Then I get a fourth call from that same store, telling me they also don’t have one of the items, and because my order was already transferred once, they don’t have the ability to transfer again, so my only option is to cancel the fridge and reorder it, which will allow them to forward it to a third store that may have it.

This is beyond unacceptable, and Samsung is running a promo where you get a gift card if you buy 4 appliances on the same receipt, so reordering would void that gift card promo. I explain that, and the rep tells me there’s nothing she can do, I have to reorder it or the item will sit in limbo and never get delivered. At that point, I called the corporate 800 number. They told me the fridge was discontinued and unavailable at all (by the way, it’s still available on their website, I just tried to order it to see if it gave an error... nope).

She tells me I can order a different Fridge or just cancel the order. I cancelled the entire order at that point, because I have no more confidence in them. I called Home Depot, placed the EXACT same order, for the exact same price, they honored the 10% Lowe’s coupon as a price match, and they confirmed a delivery date for ALL items, confirmed they are all in stock, and all being delivered from the same place. Needless to say, Lowe’s and Home Depot are nowhere near the same... Don’t get suckered by a coupon like I did! Just show Home Depot and they’ll honor it and give you much better service.

Additionally, I asked for a full fence and was only given 3/4. I gladly paid $2,500 on my debit and the rest on my Lowe's card for a completed job. Because Sam and Jeffrey/Alex agreed with me they discounted the updated job. I spoke to Anthony today who rudely said that he doesn't see where I have been inconvenienced and advised my new supplies will be delivered 8/21/18 for a 8/23/18 job. I have to be home so the installers have access to a power supply, I am a full time working, single parent and have to take off to do this. This is ridiculous. If it isn't resolved, I will be going to my local media outlets and federal/state/local regulators.

On Saturday's call, I was told that someone would call between 7-9pm. No one called. I called Lowe's at 11am on day of delivery and finally, someone said that there was not going to be a delivery because it never arrived at the warehouse. There is no information. No one can tell me when it will or even if it will arrive. I have been living out of mini fridge for the past 6 weeks. Going into the store, is not much better. I have had store associates walk away when they see a customer coming. I have been told that it's their break time and to find someone else to help me. There is rarely anyone around to assist. I think I will need to stick with Home Depot, as I seem to get a better level of service.

After watching the new contractor measure and send another set of measurements to the TJ the salesman... we ended up with 30inch special order door for the 33.5 rough opening that was sent. When I went to Lowe's to retrieve the extra money that was charged for special installation... which was only special because the salesman cannot order correctly... Lowe's had the audacity to call the installer to refund me money. The contractor did the extra work to make a to small door ordered by Lowe's in place of my existing. Lowe's should be the one refunding money not contractor.

At this point, I figured out the collective IQ I was dealing with and called back THREE TIMES during the week to confirm delivery. Friday evening, I received a call confirming delivery for Saturday. Late Saturday afternoon, with no appliances, I called the store and was told they didn't ship because they were going to be installed by Lowe's. Did you get that? After FOUR phone conversations confirming delivery and informing them I would do the installation, they still didn't get it. Literally, NOT ONE person I spoke with could be bothered to update my record.

In their defense, the manager I spoke with gave me an additional discount, which is great. But...my appliances were scheduled for delivery today and guess what? They aren't on the truck because they couldn't find them! So, I've now burned THREE SATURDAYS waiting for appliances that still aren't here and now Lowe's has no idea when they will be delivered. PS - They dented the refrigerator during delivery and claim to have a replacement on order. I'm not holding my breath. These guys are incredibly incompetent and can't be bothered to even pretend to be concerned with helping you. Seriously, go somewhere - anywhere - else and save yourself some incredible frustration and a massive waste of time.

So I proceeded to give the delivery service all the information I had already filled out on Lowe's online form previously and the driver said he needed to transfer my call to the head cashier so she could take my credit card information (which I had already provided online). The call gets cut off in the transfer process. I call Customer Service, and the first thing they ask for is the order number! (Wasn't that data in their online system?) I then had provide all the information I had already filled in online, and this morning, to the delivery driver, AGAIN. What is the point of an online system if you can't even keep track of what you are doing? I just hope the refrigerator gets delivered! And I'm worried about the credit card info I entered online. Where did it go? :(

Long story short, went with Lowe's, they installed, I specifically asked them if I needed vents downstairs they said no, the new system will be more sufficient and will move the air better. I have a bi-level, the living space is upstairs and downstairs, no basement. However come summer, the downstairs is hot and humid, I DID need vents. The 3rd party guys came out that did the initial install and said I needed Vents/Duct work to cool the WHOLE house. They quoted me an ADDITIONAL $3900 for two vents. I just paid a lot of money for a new system to cool my home and I have to have a window AC downstairs.

By the third week I finally got in touch with a Lowe’s customer service executive who says I have been refunded my payment, which I have not been and they say they won't come back out to my home. Now I can't get anyone else to work on my yard because they dug these holes which aren't correct. I have even asked for them to refill the holes and I can't get a response. I don't even know why they chose not to complete this job. I am really upset and can't understand what is really going on. Whatever you do, don't use Lowe’s for your fencing job. You will regret it!

We went over the details of the contract and financing options. Included in the contract was a clearing and hauling fee, which was to cover a 4 foot clearing minus large trees or the rear border of the property. It was understood that one payment may be made on the fence prior to the installation and we were ok with that. We were advised that the build would take place around the 1st week of July; however, the fencing company advised that was not available. May I mention... the communication between Lowe's and their contractors is very poor. The fencing company advised that our build would take place on July 20th and that Lowe's would be delivering the materials for the build 48 hours prior (July 18th). I took off work to ensure I was available on the 18th for the delivery, and nothing ever came.

We assumed that the build had been postponed since we had not heard from the fencing company nor Lowe's regarding our fence. On the morning of July 20th, I was awakened at the wee hours of the morning by the doorbell, as Lowe's was delivering the fence materials... unannounced. Later that morning, the fencing company arrived for the build. The fencing company was supposed to arrive between 8 am and 10 am per Lowe's; however, they did not arrive until closer to noon. Upon arrival, there were 2 guys in the truck. I immediately began to wonder how these two guys were going to clear our property and build the fence alone with very little equipment and obvious manpower. The young man driving the truck - who looked as if he was in high school - greeted me and came out to take a look at the materials and property.

He immediately told me that there was not enough materials for the build and that they needed to return on the following morning to build the fence. I asked if there was enough material to BEGIN the build due to a very busy day I was going to have starting the following morning. He said that he would contact Lowe's for additional materials but that they were not going to be clearing the property, as we had included in our contract. I contacted my husband who got off work to come home and assist with any clearing that was needed for the fence to go on up and also contacted Mr. ** to come out and assist with the miscommunication between Lowe's and the fencing company. My husband came home and cut down 3 trees in the rear of the property per the fencing company's request... so that the fence could go behind the tree's locations.

Mr. ** came and walked the property with the fencing company to confirm the location of the fence and he also advised that the clearing would be done to include all underbrush and haul away. Once Mr. ** left and the fencing company got to work, they neglected to complete the clearing and place the fence IN FRONT OF the location where my husband got off of work to come cut down the trees from. We contacted Mr. ** again and advised of the issue. There was not much that could be done, as the fence posts were already set in concrete. Mr. ** called me with one of the store managers from the Dave Lyle, Rock Hill, SC location - and advised that they apologized about the mix up and would do what was needed to make things right - included removing the clearing fee from my bill and giving me an additional amount off for the inconvenience - as well as a gift card.

After the call, the fencing company advised that they still did not have enough materials to complete the fence and that Mr. ** advised that he would bring the remaining materials on the back of his truck. Hours passed and there was no Mr. **. The fencing company had to leave and advised that we would likely have to call several times and stay on the company before the remaining fence would be completed... that it could take several days. They left our home and the fence was incomplete on the left side of the property (facing from the main road). I really wanted to confirm when the remaining fence would be put up and again contacted Mr. **. He said that he would contact the manager of the fencing company and confirm. Needless to say, the fencing company came back out the following week and finished the fence INCORRECTLY.

They ended the fence with a window that I wanted inside the fence on the outside. They did not follow the measurements that Mr. ** had entered on his sketch. When we contacted Mr. ** about this, he advised that we needed to take another look at the sketch, as if we were wrong, and that he would come by and re-measure. It came to be that Mr. ** drew the window on the sketch in the wrong location (outside of the fence), but the measurement, which encompassed the materials we are paying for, placed the window on the inside of the fence. We have been calling Mr. **, the store, the fencing company, corporate, and anyone else you can think of to have our fence corrected and our bill corrected.

As of today, we have materials sitting in our driveway, we have left messages, been hung up on, been advised that Mr. ** is on vacation until next week, and are now preparing to drive to the store and hopefully sit in a manager's office until this is corrected. This has been a terrible experience for me. My first time entrusting a company to assist with home improvement has proven that customer service is at the bottom of Lowe's list. Lowe's does not provide the best customer experience as promised, and I wish I had listened to my neighbors and gone with a different option. Word of mouth is a powerful tool, and this word of mouth will be as powerful as I can make it to discourage other people from selecting Lowe's for their home improvement. I will not stop until we are compensated for this terrible experience and an incorrect fence. Thinking Lowe's? Think again!!!

They would not try to find my item anywhere else, then I pressed them again and they said I could drive 30 miles 1 way to pick it up myself. I asked for all my trouble for the item to be shipped, they said they could give me 10 percent off the shipping price of $80.00 on an item that cost $26.00. I do not call this customer service. I am a decorator and use Lowe's over HOME DEPOT for all my clients, guess who gets my business now? Do not order online with Lowe's. They won’t honor your purchase or go out of their way to find your item especially if they screwed it up - only excuses they don’t control the online aspect of the business, OMG.

We asked that their roofing expert come out and take a look at it and he never showed up. The contractor refused to acknowledge that any of the damage to the house was his fault and that he had done as good a job as he could. We have vinyl siding on the house and he attempted to repair some of the vinyl siding by driving nails through the face of the vinyl siding, thereby ruining the siding. I hired a certified home Inspector to do an inspection and he agreed that the roofing was poorly done and that the damage was unacceptable. I told Lowe’s contractor manager that I would accept them repairing the damaged siding, but I have received no response. I will never use Lowe’s again.

Beyond my comprehension that none of the 7 people we talked to (complete runaround! For 3 months now) even cared at all! I even talked to a District Manager who acted like she cared, but never called me back or sent someone out there to fix the toilet. I called the General Contractor directly to fix the toilet -- they told me they have a 24 hour protocol -- she had to have a toilet now, not 24 hours from now. Supposedly they hired a license GC, but they can't produce their GC license to me-I've asked at least 3 people to provide their license, but they told me I could call them directly. Does anyone out there know what I can do to resolve this???? The delivery dates are all a LIE! The new tub/surround was suppose to be delivered 3 days ago, but we haven't heard from anyone.

We live in another state, but we are ready to fly out there to help his mom get through this. She doesn't drive or have any support where she lives in a small town. So, so sad. It angers me because NO ONE CARES! So sad to put an elderly woman who is grieving to go through this. Also, it cost more than $4,500! They charged us for a dumpster they never brought to the property, and other charges that were never done -- they told me those are "standard" charges even if they aren't used. What???? Who does that? The people they sent didn't even have a business card! Professionals??? I'm beyond sick over this -- We have honestly gotten physically ill dealing with LOWE'S in Union City, Tenn - DO NOT BUY ANYTHING FROM THEM! Save your money and hire a handyman to do your work-better than the work they have done!

Having picked up the mower I was contacted approximately a week later. The repair man or spokesperson iterated that the frame was literally broken in half. The gentleman informed me that the repair would cost $1402.00. I asked about the warranty that the mower had with it stating the frame and ALL factory parts were warranted for 3 years. He stated that because the mower had been abused and the frame would NOT be covered under the warranty. What? A flat to 1% grade of slope for your yard...How in the world can that be abuse? Realizing that I was obviously speaking to the wrong person, I asked to speak with someone else. I was hung up on. I did eventually get hold of someone else but to NO avail.

I suggested they just send my mower back to me. They were shocked that I wanted it back. I told them that I would still be able to use it and I would later use it for parts. I was told by the repair gentleman that they would send the mower back to the Marion Lowe's and that the store would contact me. After 3 weeks I contacted the repair folks again and they informed me that they could not find the mower that I sent in for repair. It has been nearly two months now and I still haven't heard from the store. I've gone in the store a couple of times but the machine is NOT there. The customer service folks at the Marion, NC store have said they would follow-up. I don't know what they are following up on because it's NOT happening. My recommendation: DO NOT Purchase a Husqvarna riding mower from ANY LOWE'S store. I have seen numerous accounts where a Husqvarna frame has broken in half by reviews on the internet. NOT a reliable product.

I elevated this to District Manager, but no response as of yet. Can't believe that a big company like Lowe's can treat people like this. I will never buy anything from Lowe's again - please don't hire them to do any home improvement projects. Union City Tennessee Lowe's is the worse experience I have ever had in my entire life--I'm a project manager and dealt with large projects; a tub and surround is not that complicated, but they made it that way--I talked to over 7 people during this process, and NO ONE at Lowe's cared about the problems--every time I called they sent me to someone else! UGH!

They are really great at "passing the buck" and not taking responsibility of this. Poor old woman who is taking a shower with plastic around the tub, with no shower curtain--I hope you can picture this horrible scenario! I could have hired a handyman to complete this project in about a week. Two months and I still don't know what is going on, since they won't answer my emails or phone calls.

Then they refused to remove the appliances (stove and microwave) until WE disconnected them. There is absolutely no mention that they would not disconnect appliances when you select the "Haul Away" option for which you are charged $20 per item. Unless you purchase installation - which you have to do separately by filling out an online form and then you still have to go into the store to sign a contract (told to me by Lowe's customer service) your new appliances will be sitting in the middle of the floor, unusable, until someone installs them and there is no guarantee when they will show up.

Then Lowe's (again no communication about it) says they are going to hold up the refrigerator delivery until the dishwasher is available. After much arguing, they finally agreed to bring the refrigerator before the dishwasher. It came from the Clearwater store. We live in Lutz and our Lowe's is 5 min away (where the stove and microwave came from). None of this makes sense to me and most of all, not informing us was ridiculous.

We finally had the dishwasher delivered today. Again, paid for removal but he wouldn't touch it until it was disconnected. Since it had been almost 4 weeks, we forgot about that or we could have been prepared. My advice is if you order online, ask lots of questions before or during the process! Make sure to find out if the order is being delivered completely, how you arrange for installation, if you have to disconnect anything, etc. They aren't going to be offering any information! We wanted to be thrilled about our new kitchen! But the lack of communication, split delivery, no information about what had to be disconnected, all have made this way more stressful and unhappy than it had to be.

Ok they come back in with the new refrigerator using the sling, get up to the landing of the steps and clunk down goes the fridge on the edge of our oak floors, leaving two large gouges in the wood, that night my husband noticed a large chunk of wood on the post top, on the oak railing on our steps. I've called Lowe's in St. Paul several times, they all say, "We'll take care of it miss," no return calls, they just continue to ignore the fact that we have damages. Where the chunks of wood came out on the floor are right on the edges and will be very hard to repair, I'm frustrated, angry and just about ready to call a lawyer.

No, really. They left the country and took her money according to Lowe's. NOW 4 more months later there's a group of contractors. All seems fine except one guy acts suspicious. iPhone 7 plus goes missing, okay can't prove it and move on. Then, a few days ago my mother walks up her stairs, sees that the box to her $900 Roomba has been tampered with. They stole it from the box that had been there for months, SCOTCH TAPED it back together, and left only the box. DO NOT TRUST THIS COMPANY.

NOW, after 17 months, suddenly our fridge stopped working. Lowe's would not help us find an LG repairman and told us that if we would have used a Lowe's credit card, they could have helped. WHAT kind of nonsense is THAT!?! We located a serviceman on our own and when he was able to come out 5 days later, informed us that it is a failed air compressor... AND the extended warranty will not cover it. BUT, the really upsetting news is that he informed us that our fridge is a 2012 model that was more than likely a return to the Elverson store, SO that is why no one could help... because it was a discontinued model. Calling the store was pointless. Curtis in appliances was rude and short and pretty much said that it is not Lowe's problem.

I am VERY upset and angry with Lowe's and will NEVER give them my business again! I DEFINITELY suggest that if anyone is looking for new appliances, to stay clear of Lowe's. I wish we would have purchased our fridge from Martin's Appliance when we bought our new washer and dryer. They are absolutely wonderful and have in-store repairman to send out, should there be an issue. Hindsight is 20/20, right?! My husband is on disability and we are unable to afford the $700 fix for our LG refrigerator, right now. Extremely frustrated and stressed! If I had known how dishonest Lowe's was we would have NEVER done a large appliance purchase through them. Beware and save yourself the money and hassle!

I left messages...no callback. I finally got a generator dept rep but still no numbers. 3 or 4 days later I finally got cost numbers on two of the three generators, but no information on the manual transfer switch cost. More calls, more NOBODY AT THEIR DESK TO TAKE THE CALLS. Two or three days later I got the third estimate. This time on an official form via my e-mail. This estimate had a statement that the natural gas hookup was not included (a $600 cost). STILL no answer about my manual transfer switch. I emailed back to confirm that the gas hookup costs were not included in any of the estimates...no e-mail response in three days, no call... NO ONE AT THEIR DESK WHEN I CALLED.

I live 3 miles from a Home Depot. The Lowe's is 10 miles away. I thought I'd try to give Lowe's some business and they advertised that they gave 10% discounts to veterans (which I am). Even with the discounts their prices were higher than what my neighbors had incurred using other sources. BOTTOM LINE - LOWE'S HAS CRAPPY SERVICE; AND THEIR STAFF ARE UNPROFESSIONAL AND DO NOT APPEAR TO POSSESS A WORK ETHIC. I noticed that the other customer feedback line up with mine including reviews from various parts of the country, not just my local Lowe's. My advice STAY AWAY FROM LOWE'S, they wasted a month of my time with no result.

Jacob used bowed tiles then blamed the tiles for the 1/2 inch issue. I asked why he put the tiles on the wall if he knew they were bowed, he said because that’s what Lowe’s sent. They must have sent the worst of their stock! We had to pay in full about two months prior to the job, almost a year ago. When first job was done wrong they sent same company to do it over. Then when they continued to do poor job I was told by Steve ** said Jacob wouldn’t get paid till it was complete! It’s not complete but I’m guessing he still got paid.

Now 2 months since end of the second attempt they had Jacob call me again to come see what he can do. I don’t want him back in my home. He broke my home security camera after telling me he dropped it in the sink but I watched the video and he pulled it out of the wall when he saw what it was! Grout lines don’t match, measured room and both sides are the same. Bottom of tiles wall if poor as well. I can’t get management to call me, I can’t get 3rd party to inspect for me and I’m ready for a lawyer!

I waited five hours and called back. I was told that the delivery department was closed and that I would be transferred to a manager. At that point it rang and rang and rang, to then be hung up on again. I called back and asked to speak directly to a manager. The guy who answered the call gave me a hard time for wanting to speak with the manager. He then transferred me to a manager but come to find out, it was the corporate dispatch office. I explained what happened and she said that she was not able to help because I needed to speak with the store directly. She was kind enough to keep me on the line until I reached a manager.

At that point the manager told me she would take $80 (less than 10% off the original price) off the stove or deliver a new one which requires another day off work. I explained the discussion with the deliver guys, who she said cannot give that kind of information out. I then explained that I needed to know the time to see if I could take off work. She said that she's not able to give out delivery times but I would know sometime the night before the delivery. Overall this was the absolute worst customer experience I have ever had. I thought a store like Lowe's would treat its customers better, considering the number of high priced purchases I have made there. I am extremely disappointed and would NEVER recommend this store or any other Lowe's stores now to anyone.

7/14 came and went. No delivery. No courtesy call from Jeffrey saying he would not be making the delivery. I had to call him to reschedule. New scheduled delivery date: 7/17 between 3-5 p.m. 7/17 came and went. No delivery. No courtesy call from Jeffrey saying he would not be making the delivery. So I called him to cancel the delivery. He didn't seem at all concerned and he didn't give me the impression that he even remembered that he had a dishwasher to deliver.

As soon as I ended the call with Jeffrey, I called the Lowe's store where I purchased the dishwasher to cancel the order. The customer service rep was polite but she did not know how to cancel the order over the phone. It was clear that she was getting assistance from the manager but it was also clear that the manager had no interest in completing the cancellation herself. The whole time I was expecting someone to ask me why I was cancelling the order. Nothing.

I cleared two afternoons for Lowe's and their 3rd party delivery service to come and install my dishwasher and not even an apology when the deal fell through. Nothing. Would I recommend Lowe's to someone else in the future? ABSOLUTELY NOT. If I had to rate the customer care I received on a scale of 1 to 10, I'd give Lowe's a zero. Will I be going across town to your competitor to get the dishwasher I ordered over a month ago from Lowe's? I can guarantee it!

I then spent the next hour and 45 minutes trying to figure out why my payment was not accepted. I spoke to a number of different individuals at the customer service number for online orders. Not one person was helpful. They insisted this was my issue and that I should contact my bank. I contacted my bank who confirmed there was no problem with my payment and, in fact, it did not appear that Lowe's even attempted to run my card information. I conferenced with my bank and Lowe's who ran my debit card information two more times and kept telling me it did not go through.

After continuously being placed on hold for what seemed like an eternity, I finally spoke to a Lowe's 'manager' [Dominick] who handled the online purchases who didn't seem to care at all. He basically said there was nothing he could do and transferred me to their online sales department. The woman I spoke to did not even know how to resolve my issue, but she did try. She again tried to run my debit card information to no avail. I spoke to my bank yet again who conferenced with the Lowe's representative who told this woman that it was an issue on Lowe's end because nothing was transmitting through to them.

I was eventually transferred to the Carlisle, PA store who re-entered my order and surprise, my payment was accepted with no issue! The only problem was that I now had not one, but TWO active orders because the woman in the sales department failed to tell me doing so would be like starting from scratch. The sales person at the Carlisle PA store [Diane] was somewhat helpful, however, it was not until after I demanded that the first order be cancelled and all of my items be delivered the next day. Ultimately, I did receive all of my items, however, I will never ever place an online order through Lowe's again. This was an awful customer experience that I would not wish on anyone.

Lowe's-- you need to go back to the basics-- proper customer service training for your employees at every level of your organization. A customer should never be made to feel like they are an inconvenience and your employees should be educated so they know how to handle these situations. It was very obvious that no one knew what they were doing and they certainly had no empathy for what I had to go through to get the items I paid for. As a long-time in store customer of Lowe's, I was appalled at the treatment I received with this online order.

As it turns out, the reason that they require payment in-full upfront is take away any and all leverage that their customers would have when it came to the contractor actually showing up to work. It has been almost 7 weeks since they got our $50k+ payment and not a single finger has been lifted by them to do anything in this house. Nothing. We removed our existing kitchen 6 weeks ago and haven't had one since.

Their policy is that they won't lift a finger to start ANY work on the kitchen until 100% of the products needed to finish the job are on-site and in our home. There is painting that should be done first (Prior to cabinet install), electrical work, plumbing work, removal of a doorway, 2 other door frames that need removed, a window installed, and a new floor installed but they refuse to lift a finger to do ANY of those until the end of July (2 days before we leave on a vacation that has been scheduled for MONTHS). That is when they want to start. They want us to give their contractor access to our home (these are people that we do not know) to allow them to come and go when we are gone. Unbelievable.

I gave them an ultimatum: Start work on our home before the end of the week of July 16-20th or we were going to cancel. This morning, I got a call from their "project coordinator" to tell me that they won't be doing that. Essentially, she was telling me that they start it when they are good and fricken' ready. If YOU are looking for a new kitchen, DO NOT deal with or buy it from Lowe's. 2 different store locations, BOTH were bad service situations. Save your hard-earned money and go with a kitchen company that gives a damn about YOU, the customer. Not one that kowtows to their contractor.

The refrigerator was not in stock but was scheduled to arrive on July 9th. On July 13th I had not been contacted and the online status did not reflect anything but the original purchase information. I called the store and after being transferred twice, an employee answered the phone, curtly asked my telephone number, stated that delivery would be the next day. When I asked why I wasn't contacted, he stated "I have no idea' and hung up on me. Then next day, I received a call at 10:44am stating delivery was delayed and wouldn't arrive until 5-6pm. The person who called was apologetic.

At 2:36pm I received a call from the delivery person who stated they were on their way and would arrive in 20 minutes. When they arrived, an older gentleman looked at our entry way and said "this is not going to happen". I asked why and he stated they did not have room to deliver because of our stairlift. I asked if the stairlift instructions were in his paperwork and he said it was. I told him that I had been assured when I purchased the refrigerator that the delivery staff would work with us. He asked who told me that and I told him the salesperson. He stated the salesperson was incorrect and did not ask the right questions.

When I asked him what my options were he said it was up to me, they could leave it at the door or take it back to the store. When I asked why they could not lift over the chair and even offered to remove the hand rails, he was firm that they do not lift anything. I told him I had measured and the refrigerator would fit up the stairs but needed to be lifted.

I offered to have my sons assist and he again said, "No, we can't do that." They had a hand truck and that's how they deliver. My son took a look at the refrigerator in the truck and they had no lifting straps in their truck. At that point, I again asked what I was supposed to do. He said he'd call and speak to the store manager. He called the store, told them I was upset and that he could not deliver. He then told me that I would need to contact the store manager, Kevin. He then took photos of our stairway. I asked whether he was going to call me and he said 'no ma'am - you need to call or go to the store and talk to him'.

At that point, I refused delivery. I then went to the store and spoke to Kevin. After I introduced myself to him, he offered no apology, no options for this situation. At that point, I told him how unprofessional I felt this was handled and his only comment was "OK". At that point I requested a refund - his only response was "OK I'll get someone to help you" and then walked away.

There was only one customer service clerk at the counter. He then returned and stated another customer service clerk would be available shortly and walked away. Again, no attempts to assist me in resolving the situation. The customer service clerk was friendly and thanked me when, being an honest person, I caught her attempting to refund me other materials on my receipt. Needless to say, if there had been any kind of attempt to work with us to resolve the situation or even apologize, I would not be writing this review.

More backbreaking labor. Uninstalled everything, hauled it back downstairs and over ledges. Eventually got it back in the car. Was much easier with two guys helping back at @Lowe's. This completely wiped me out. And I was livid. Of course @Lowe's gave us a refund. I told them that after messing around with this for 2 1/2 hours and total exhaustion we still don't have a dryer. I suggested that after all this they owe us a brand new model with delivery and install. I already took care of that once. @Lowe's, after talking to 2 managers, now wants to charge us an additional $162. I told my husband no-go, but he wants the dryer.

Only recourse I have is to return everything we bought at @Lowe's over the last month. This includes a Weber Charcoal Grill and chimney starter. Grand total? $164 And they won't be able to resell these used items. We will never know if this dryer is any good new out of the box, but my BTW. We bought a dishwasher from them years ago and it was a disaster. You are better off researching local independent dealers.

We lost everything on that Friday and we have to live with 29 boxes and all my other furniture all over my home in other rooms, bathroom and bedroom. I called before all this power failure to confirm they at least would check all boxes for damages before any of this happened. They never did... No one came out Tues, Wed, Thurs or Friday. We lost power Friday. Note I called and called and finally on Monday Victor ** called and I told him what happened. He said "Mark the contractor and his brother Matt had a family they had to take care of." I am sure they had generators and their families were better taken care of than mine.

Mark the contractor finally called in the following Wednesday that he would be out on Thursday as he was ordering his coffee at DD while flirting with the server. So I confirm I had to go to take my grandson to school and I would be back at 830 and he assured me he would be there at 8. I asked him to, "Please call me if you're gonna be late. Please call me if you're gonna be late." I left the back door open and for back at 820. I waited till 10 and no one came. Went to the gym for a call around 1015. He was at the house. I didn't respond because I don't take my phone in the gym. So I called to tell Victor and he was so adamant that I should of waited. He has other jobs. Omg. What about me, my family, my home.

I tried to canceled my order and they refuse to give me my money back, They would give me a gift card. I paid CASH. I wanted CASH. They told me they didn't have cash in The store. I told them to go into their cash office and they refused to give me my money back. I talk to so many people. Either no will help you or they don't know what to do. The CPO are not competent to run a business from another state. So finally a lady called me. Nicole. I told her what happened and she asked to listen. Her husband works for Lowe's as a carpenter and she assured me he could do the job. I hemmed and hawed and said ok. She told me they couldn't fit me in till April 2nd 2018. I took it because of carpentry and his wife Nicole listen. Didn't treat me like dirt.

Lowe's treats you like **. They don't listen so they started and came to look inside the boxes so 8 pieces damages and they were at that 42 days unopened. In and around my home cabinets wrong size. The designer Jim ** did his job great too! So then they reorder cabinets and I got damaged ones so I had so many damage or not acceptable drawer front cabinets. I must of had 32 drawer fronts, 3 corner doors, two cabinets and then my countertop. I was told the seam is so noticeable because the gentleman that came he states in "his professional opinion because the counter is so white it will show up." I request this statement 4 times in email or text. Never received it. But my counter is light gray with flicks of mirrors. To this day no one will respond. But thanks to JMT carpentry and Nicole I got my cabinets done yesterday July the 13th.

I could go on and on how awful Lowe's is. The corporate office mean, disrespectful, not caring, no customer service. They need training. The people in the site don't know what they're doing. The CEO should call every customer to see how satisfied customers are but he's not man enough to do that. I ordered flooring from Brockton. They delivered it and broke my storm door. I could go on and on. It was a nightmares. I am so disgusted. This only half of what they did. Please do fact JMTcarpentry@aol.com if you want a job done right.

The install finally began the following week; the green board went up and the shower base was installed, including plumbing (which was accessed thru our foyer ceiling) but the base did not meet the walls, leaving a gap for the solid surface walls of the shower enclosure. Contractor and Lowe's at first claimed this was as it was supposed to be; we were told to "trust us to do our job". They suggested different ways to make-shift the space to work.

We then contacted the manufacturer, provided pics and measurements, and were advised it was unsound to proceed. Manufacturer guidelines were to re-measure, re-order and begin again. Lowe's and contractor delayed and evaded our communications. Finally, space was re-measured 10 am 6-25-18, and measurements were called to Lowe's-Piscataway to re-order. At 4 pm we were told it was not yet ordered and "emails were exchanged on this" [with manufacturer], and it would be handled.

At 5 pm this same day 6-25-18, we went to store, met with sales associate and Store Mgr, who agreed to complete order. We waited in store for written confirmation. On review of order, we noted that the width was correct, but depth was 1/2" short, per contractor specs. Lowe's faxed manufacturer to adjust this dimension. Papers stated estimated deliver to Lowe's store 7-16-18.

Given all complications to date, on Fri 7-13-18, we called manufacturer to check the status of the order and were advised item never went to production and order was on hold. Manufacturer notified Lowe's store and CPO on 6-28-18 that to adjust dimensions would effect pricing, so they simply needed to cancel that PO and re-submit with new dimensions as a new PO. They provided me with date/contact/mode of eight additional contacts 6-28 thru 7-12-18, requesting Lowe's confirm the change or cancel the order. We called CPO who verified that our CPO rep contact the Lowe's store Project rep and confirmed need to correct order and issue a new PO, but nothing was done. Still awaiting resolution...

The delivery department informed me that the dishwasher should be coming in that week and they would notify me. I didn't hear anything back so I called on a Wednesday to find that all items were ready for delivery. I received an email, a phone call and a text to confirm delivery on July 13, 2018 between 8:30-10:30am. I took time off of work to be present for the delivery. It was cringing on the end of the delivery timeframe so I called them. One of their reps told me that the system was showing delivery time of 5:20-6pm. I was outraged at this point and asked to speak with a supervisor. While waiting, on the other line was the delivery guy saying he was 30 minutes out. Their delivery system is unreliable, unprofessional and I would not recommend ordering through Lowe's. They gave me a measly 20% refund on my order. THIS HAS BEEN A NIGHTMARE. I SHOULD HAVE GONE WITH HOME DEPOT OR HD SUPPLY.

Many, many, many calls and trips in person to Lowe's with promises of return phone calls have not been met. A month has passed and today I placed another phone call and the supervisor's remedy was for me to contact another installer and pay for the corrections. I will be posting pictures of the poor workmanship. And urge anyone thinking about have Lowe's or any work performed by Quality Installers to THINK AGAIN... The poorest customer service I have ever dealt with in my 63 years of living. Warning... Don't do it!!!

We spoke to Derek and Jacob at the Carrollton store and both told us they would pick up the bad ref today July 12, 2018. When I spoke to Derek an hour ago he said he did not think he could get it picked up today. I spoke to a young lady at the 800 number (she would not give me her name). She was far from helpful and pretty much said I would have to live with not getting it picked up today Totally unacceptable. I then spoke to Corina a supervisor at Lowe’s corporate. She called the Carrollton store and spoke to another asst mgr named Carolyn. I am supposed to get a call from Carolyn between 2 and 4 today to let me know if she could help. I’m not holding my breath that I will get a call judging from the previous track record of callbacks. Nor do I expect Lowe’s to live up to their promise to have the ref picked up today.

I found another set I would be happy with. I decided this time to go into the store - I thought it would be a different experience. The associate was nice. She confirmed the set was in stock and scheduled a delivery. Surprise surprise - they attempted to deliver it a day early (I was at work). I called customer service and was told I'd have to reschedule delivery. I explained that I did but the delivery came a day early. She argued with me until I found the confirmation. I was then told that there's no real way to guarantee a scheduled delivery. I said that was ridiculous and referenced their website which GUARANTEES scheduled deliveries within a certain time frame. She proceeded to explain to me how the Lowe's IT system works and how this was some kind of IT issue.

I was forced the accept a much later delivery date. I must have spoken with at least 10 different customer service reps and almost every single one of them had an attitude, treated me like I was an idiot and/or expressed that this was somehow my fault. I've worked in customer service for years. I'm not a difficult person and it takes a lot for me to get upset, even when something goes wrong. I cannot believe I was treated this way by so many different people. I was spending close to $2000 and they treated me like I was complaining about a $20 purchase. This was the worst customer service experience of my life.

They finally start setting up the fence by the afternoon. 4:00 rolls around and they state they have to leave but will be back in the morning. Fence is not even half completed and we aren’t fencing in a large area. Morning has come and gone. So far no one has arrived. No phone calls and fence still not done. Called Lowe’s and manager stated they were at our house but no one was here. We have been home all day and no one showed. Manager now states they will be here tomorrow. NOT HAPPY!

The Lowe’s employees began to carry my refrigerator in. Upon doing so they destroyed everything in their path. I have huge chunks of drywall missing in my entire entryway, chunks out of my baseboards and scratches all over my walls. When they got the refrigerator to my kitchen it was destroyed. Dents and scratches all over it. No apologies from the workers in fact they couldn’t get out of my house quick enough. As far as the install in the dishwasher...it was installed and ran with all the plastic and styrofoam still inside. Also, a big purple tab was inside that said remove before running. Apparently that didn’t matter to the installer.

I paid for installation for the microwave but the installer decided he couldn’t get my old one out so he left the new one laying on my kitchen floor and only put one bolt back in the old one. So my microwave was hanging by one bolt. He also proceeded to tell me that he doesn’t make any money doing these installs so he doesn’t really care about the work that he does. That was quite obvious. I am beyond livid and totally disgusted with the terrible customer service that I received at Lowe’s. I’m not one to write bad reviews but after this experience I want to warn everyone about the incompetence and carelessness of Lowe’s employees.