Lowe's Home Improvement Reviews

Ordered placed November 02 # **. Expected delivery: November 29. The day before we are warned, delivery expected between 10 am & 1 pm. No delivery today, not warned! 2nd delivery due: December 15th. The day before we are warned, delivery is expected between 12.30 pm & 3.30 pm. No delivery today, and still not warned! When you delivery? In 2018, 2019 or 2020??? You are not serious!

1st: Went to Lowe's in Conroe, Texas yesterday. Found a washing machine and clothes dryer we liked. We were promised delivery the next day/today 12/15/18. Received a phone call later in the evening promising delivery. Later we get an email telling us no delivery until Monday. I put down the cash based on their promises. Why can't they tell the truth?

November 15, we started the process of buying a kitchen sink. The sink was there. They ordered their preferred contractor to come out for detailed measurements. It took a week. Then almost another week later I contacted them since they didn't give me the courtesy of a call to give me an update. After much time, they finally found my estimate and I went in to pay for the sink (over my doubts and hesitations but hubby insisted they were the "best"- I wanted a 2nd opinion). A few days later - actually the day the contract said the job would be completed, is the day I called to find out what was happening.

I had placed an order online. On the day I received the item, the item went on clearance sale. I called Lowe's Customer Service for a price adjustment, a difference of $6.12. I was told that the company’s policy was not to make adjustments. I spoke with a supervisor as I thought I was getting incorrect information. The supervisor stated the same. In the past I have experienced items going on clearance with Home Depot and was credited without any issues.

I purchased a sink and faucet Nov 6, 2018. Finally after too much bs, lack of communication, misplaced items, just complete unprofessional and unacceptable behavior service from sales to corporate! My sink is being installed as I speak. Can only pray for the results. But I will never buy anything or use Lowe's again. Don’t waste your time because they surely waste yours with poor service.

We purchased a Google Home Mini with $25 coupon on Lowe's website. Paid total $4.33 after coupon. We even received confirm pickup email. Then they cancelled our order and telling me only available to Lowe's credit card holder. At this point I can tell they are lying because they called me earlier told me I can't pick up my order at that time "Wait for corporate notice" or I can cancel the order. Why do they just tell me over the phone call in the first place. After all I went back to test the promo code again, It is invalid already. This is how their corporate works! Personally I will not go back them anymore. Suggestion: Don't buy from them. Can't agree the way how they do business.

I purchased 50' of vinyl tubing item #814322 listed for $1.29 plus $12.99 shipping (2 day) and $1.29 tax. I received in 6 days a 1' piece even though the invoice said "3/4" 50' braided vinyl tubing. I called and the serv. center said they shipped wrong and she would look into it. I had the item on the screen as I was on hold and all sudden the price went from $1.29 to $60 something right before my eyes. She returned and said the price was per ft. It was NOT. All the other tubing prices were listed same desc. different lengths. I said what about those they'd be $10000.00 if that was the case. She blamed it on the IT Dept, said she couldn't help me. Hung up. I plan on legal action as it was advertised, I bought it under that assumption, paid outrageous shipping and am left with a financial loss, and the loss of the job ($650) I was to do (pressure washing) with the hose.

Vacuum shredder bought 4/19/18. I ran it once to see what it did. Drained the gas. Stored in a dry shed. From 11/10/18 to 11/19/18 I tried to start it. New gas and Stabil. No start. On 11/19/18 I took it to Lowe's where I purchased it. They said if problem is not under warranty, cost is $88.00. On 11/27/18, I received a call from someone at Lowe's saying there is gel in the gas line and it is $104.98 to get it back. No choice here. No more calls from Lowe's. On 12/10/18, I go in to Lowe's and ask where the vacuum is. It had been sitting in a back room. They finally bring it out. $110.93 to take it home. By the way, Troy-Bilt has no e-mail address for consumers or customers. They state this on their website. What warranty.

E-mail send to Lowes on 12/10/18: I have been unable to reach you by phone (on hold forever), so I am sending this E-mail. I placed this order on November 17th and the delivery has been rescheduled 5 times. I now have no hope of ever receiving it. The same thing happened back in July when I ordered an air conditioner that never arrived. I will order one from Home Depot. Please cancel this order, and shame on me if I ever step into another Lowe’s store.

Me and my husband went to Lowe's to find a stove and we ended up finding a stove that I've been wanting - the dual oven. All the parts were in the stove when we purchased. It was what seemed like it was really good deal. Turned out to be a nightmare. The day we went to go pick up the stove they told me to call. It would be ready and waiting. We got there. Wasn't ready. We waited for an hour and a half for them to go pick up the stove. There was a older gentleman like 60 70 years old who went to go get it. He dropped it. Then we finally got it home. We noticed parts that were missing from the stove like all of the stuff they said. They weren't there. I've been dealing with this nightmare ever since. Still a month later have not got this fixed.

Purchased a washer/dryer over the phone on a Thursday for Sunday delivery. Order to be fulfilled by the Lake Park, FL store. During the ordering process, I provided my phone number to enable customer service to contact me on Saturday to coordinate a Sunday delivery time. Saturday call never came. Called the 800.445.6937 customer service number on Sunday to inquire about the delivery time. Corporate customer service rep contacted the Lake Park store to try and reach a delivery coordinator.

Purchased appliances end of October that their delivery team continually messed up. We'd wait all day and no one would show. I called the next day and was told we'd receive a new date. Got an email saying it would be delivered on Black Friday. Day before Thanksgiving got another email saying it was changed again to Saturday. All these are donotreply with no way to contact them. Contacted them on FB to let them know I wouldn't be home Saturday until 5 pm. They say they'll take care of it and provided local delivery department's phone #.

I had a faucet installed by Lowe's and the installer broke my drain pipe and tried to get an extra 120 dollars out of me. I'm 100% sure, it was not leaking before. Lowe's customer care 1-800-445-6937, is a sham. They are lazy and their investigation was to ask the crooked installer if they drain pipe was leaking before. He wants to continue working with Lowe's, so he lied. I'm going back to Home Depot, never had a problem with them.

On April 11, 2018 we had a Lowe's specialist come out and give us an estimate for a wood fence to be installed, We thought the price was fair, and he made Lowe's out to be the best company with the best workers, so we were very happy to have this done. He gave us about a 3 month date before they can have installers here, and went through all the information about the pricing, warranty and guarantees, and the most important thing that needs to be said is he told us that once the fence is installed within 8 months we need to stain it. I know for people in this field would know this is wrong, we did not know this. This is relevant for what is going to happen.

I went to Lowe's today to get my pick up order. Staff member Ashley, got my order and told me to get my own cart to put my stuff. Another member happened to open the exit door pushing in the doors, I followed the staff member to get my cart. When I came back inside staff member Ashley told me in front other customers with an attitude saying I can't open the door open, and if has broken I will have to pay $10,000.00 dollars, I told her I didn't touch the door. I just followed her employee, she keep repeating to me, "Well if you break it you have to pay 10k", I keep telling her I didn't touched the door.

Updated on 12/09/2018: Lies, still waiting for my NEW Washer that I bought!--- Sunday Delivery was promised, nothing today!

Basically I bought a Samsung Washer and Dryer on Nov 09th and they said the earliest delivery date is Dec 06th which I agreed, so I called yesterday since no one has contacted me about the delivery time and they just told me they don't have them in stock and they are waiting for the parcel to arrive from South Korea, are you kidding me?? So now they told me the new "ESTIMATED DATE" is by the end of JANUARY, why they didn't say anything about out of stock items when I bought them, now I'm stuck with them because anywhere the same bundle is super expensive since I missed the Black Friday special price.

We purchased shower unit from Lowe's in Indian Harbour, Florida. Our plumber was kind enough to pick it up in his company's truck as our car is too small. When the wall was taken out of box, there was a crack. The plumber could not take the time to pick a new one up. The manager of the store refused to have someone deliver a new one. In fact, his attitude was apathetic and unhelpful. If I could rate this store 0 stars, I would. However, 1 star was all allowed.

First time customer and last time customer. I bought a snow blower online that was on sale. Site stated 100 available and 3 to 7 day delivery to the local store. Order was confirmed by email. Did not get any emails on the order status so I checked after four days. Got a blank page. No information. On the sixth day I called the store and was told it was backordered and no information on when they would get it. The customer service clerk told me she could call the supplier and get back to me in about an hour. Never got a call. So next day I went to the store with my order confirmation printed. They looked the order up and said it was canceled because I couldn't wait for delivery. That never happened. I would have never known the order was canceled with no call or email notification. So I ended going to a competitor and bought the same snow blower for $1.00 more than Lowe's sale price and a $40.00 mail in rebate to boot. Never again to Lowe's.

I purchased Pergo flooring from Lowe’s Home Improvement. The floor was installed by a sub contractor. After a while the floor started to buckle, and raise at the end seams. Both Lowe’s and Pergo refused to help correct the problems. I’m out over $3000.00 on this shabby project. Now I read about the formaldehyde in the product. I’m thinking of taking the floor up and returning it to Lowe’s. This way customers can see just what they installed. When I asked to talk with the installers I was advised by Lowe’s that they no longer work for Lowe’s. I should have check to see if they were licensed to operate in Florida.

My washer/dryer set was supposed to be delivered last Friday, after 1 month since I ordered it. Only part of the delivery came, and I had to wait at home for that. I called customer service immediately, and a guy told me that the store will re-deliver the rest on Friday and hook it up. OK I had to wait at home and didn't go to work again on Friday. Guess what, no one showed up on Friday. This time I tried to be smarter and called the delivery department at Sunnyvale, CA store myself. A rude woman told me that they will re-deliver on Monday, and today is Monday. I'm waiting at home and nothing is happening AGAIN! I just called customer service and they just left me hanging. Called store again and no one picked up the call. SERIOUSLY?! I should've got it from Best Buy or Home Depot! Anything is better than Lowe's!!!

I went to Lowe's this afternoon to return a Kobalt drill that I bought 5 days ago 11/28/2018. Before I drive the 35-40 minute commute there I called Lowe's customer care number and speak with a guy named Patrick. He says, "Yes sir. There's no problem with the return." (threw away receipt) so when I hang up with him I call the Lowe's that I purchased the $160 drill from and ask the lady if this was true. "Yes sir. No problem. You are fine as long as you can get everything that is in box when bought the drill. You can get a in store credit." I get there. The lady I spoke with is nowhere to be found so another snotty nose lady helped me but says, "No sir. We can't return the drill with a valid receipt." We argue back and forth.

I purchased an item online and the website was being very glitchy. I wanted the free delivery but it defaulted to in-store pick-up. I tried to reach customer service to see if it could be fixed, but no one responded. I figured "fine, I'll just go get it even though it is really out of the way." I picked it up and they had a piece of paper with my information taped on the front. After I got it home, I discovered they had hidden a huge crack with the paper (cute). I contacted customer service, whose advice essentially boiled down to "fix it yourself." They would not arrange to have a replacement item waiting when I made the return because "we do not ship between stores," nor would they fix the issue on their end.

They have poor management of the online order, got delivered email and nothing came for a week, found out my order get canceled without notice, if I didn't call them, I will pay for nothing. They helped me reorder it and wait for another week, finally it came but a damage one, What the hell is this company doing? Their delivery guy said the manager said they can give us 10% discount for this damage dryer, you guys are funny, I need a brand new dryer not the trash, who cares 10% discount. I need to cancel this order, hope I will get my refund.

I purchased a Snow Blower two years ago at the Lowe's in Timonium, MD. I was concerned that there was no way to drain the gas - or even shut it off - as I always shut the gas off to stop the engine. That way the carburetor doesn't get gunked up. The salesman suggested I buy the "protection" plan. I spent another $100 to be sure that If there was any problem, I was covered. I used it that winter (once) with no issues. I put stabilizer in the fuel. The next year - it wouldn't start at all. I brought it back to the store and they said that fuel related repairs were not covered, but that I had to pre authorize any repair before the unit was sent out - not! They said that the lack of fuel related issues coverage was listed in the fine print of the agreement. But if you look on their website under extended protect plans/Outdoor Power Equipment this point is not mentioned anywhere. Lowe's has lost my business forever!

I've always preferred Lowe's to their competitors but after this experience never again. I purchased a washer/dryer and set up to have them delivered through their delivery service contractor. The night before they called around 8 pm with a delivery time frame between 3-7 for the next day which was kinda weird. I mean talk about last minute. The next evening 630 pm no one has showed up or called. So I call and they explain, "The driver is running behind. He'll be there by 730 pm."

Recently purchased the freezer from Lowe's. After 3 attempts at trying to get the appliance delivered I have to finally accept them delivering at a time that I did not agree to. They could also not load this Appliance into my truck after I attempted to pick it up from the store myself. Not worth it to go to the big box to buy your appliances. Go to a smaller family-operated store to buy such things for your house.

BEWARE of working with Lowe's on a subcontract project (Roof, remodel, etc.). We had a 25-year roof installed by them 8 years ago. It has completely failed with sections coming loose and sliding to the ground due to improper installation. It leaked as well. They will do nothing to help us with a replacement roof. Would not even come look at it. I will never buy from them again.

We paid over $40k cash upfront for a complete master bath remodel. Shown the video about what to expect during remodeling, possible delays, etc. My husband and I understand delays are inevitable in any remodeling project. We have remodeled our kitchen, powder room, all flooring, and staircases in the home. This is our first, and LAST remodeling project with Lowe's. The demolition has been the only thing finished on schedule. Actually, that started a day late, but whatever.

A year ago, Lowe's installed a new floor in our home. We paid promptly. The floor is defective. We've been trying for a full year to get Lowe's to fix the floor, dozens of letters, phone calls and emails, and they ignored us. Lowe's contracts have a clause forbidding the customer from suing them. We finally demanded arbitration as required by the contract, and still they refused to respond. Out of desperation, we finally sued. The judge sympathized and agreed with us, but ruled that Lowe's clause is enforceable even if they ignore us. So we're completely stuck. Anyone doing business with Lowe's should be aware that when they screw up, you are also screwed. All they have to do is ignore you.

Do not even consider doing business with them. I purchased a refrigerator from their online store for Saugus, MA. I cannot list in this space the continual errors in not delivering because they really didn't want to... but gave some lame excuse. And then trying to reach them by phone, a total of 23 calls made within 5 hrs and they don't even answer the phone in Saugus. I must have spoken to 10-12 people who didn't have a clue as to what was going on, and all stories they told were contradictory to another version by another employee. The delivery company was even bad mouthing them to me saying all customers complain, which I see evidenced in the *rating* and thousands of negative reviews.

Ordered an Arlo pro camera and a mount to put it on. Paid $40.00 for next day delivery only to have the mount arrive. $60 for a $20 camera mount. Out of stock camera to be delivered to store next month for me to pick up cancelled. Prior purchase of Samsung washer and dryer was also a disaster, broken door and scratched up dryer upon arrival. Customer service was just as bad, either you get hung up on (camera) or callback (washer and dryer) never comes. So done wasting time and money at Lowe's.

Our Lowe's Store here in South Columbus, Ohio has posted a 90 Day carpet replacement warranty in their carpet department. The Warranty simply states that if you are not satisfied with your Stainmaster carpet purchase of color, style, or design, after 90 Days, Vista (a sole alliance with Lowe's) will replace it with any other Stainmaster carpet. NOT TRUE! They will only replace it with a style of their choice (Not Yours). I know this to be true because this is what I experienced with a recent Stainmaster carpet purchase. It makes one wonder if they post these false statements, and they claim to have a multi year carpet warranty, what is the warranty really worth? Never again will I purchase any carpet or major product from Lowe's.

For any big-box stores who can't figure out why consumers are flocking to Amazon, you might want to review your idiotic policies. I was shopping for an impact drill online. So, I figured I'd check out Lowes. While on their site, up popped one of those folding ladders - something we had thought about buying for my pa-n-law for Xmas. I clicked on it, and it fit the bill, plus it was discounted from $149 to $89. I put it in my cart along with the drill and proceeded to check out. Roadblock... I could pick up the drill, but the ladder had to be delivered - there wasn't an option for me to pick it up. Ok, well, whatever - I didn't even know they delivered. So, I finished my purchase, paid for everything and went on my way.

I do most of my shopping appliances at Lowe's in Kentlands but to make it worthwhile I always look for Mr. Mohamadu **. If he is not in Appliances I come back another day until I get him to help me. Mohamadu is great to work with, he treats customers with respect and courtesy and takes the shopping stress away from the me. He always has a smile which gives a peace of mind to my shopping experience.

What is the point of Thanksgiving day sale and rebate if you don't pull the orders before you let Black Friday shoppers take everything? Cancel the order without notifying me saying it was out of stock. Then lie to me about trying to contact me. Corporate doesn't contact me back as promised then completely ignores what was written in an email siding with the store's mishandling and untruthfulness. Will not shop there again.

WORST EXPERIENCE EVER!!! Tried purchasing a dishwasher and coordinating installation with their third party installers, Longs Plumbing. When we finally got the installer to show up they declared the Kitchenaid dishwasher was too big and that a Whirlpool would fit perfectly. (What? Is he getting kickbacks for promoting Whirlpool products???) Anyway, he didn't even take it out of the box! Just did a quick measurement, declared that it wouldn't fit and left. (Keep in mind, there is an existing dishwasher in our kitchen so it's not like this is a new thing we've added.)

We purchased a Samsung washer and dryer for over $1700. The whole process has been a nightmare, from start to end. As of today I still don't have the washer installed and don't have possession of the pedestal that I paid for on my Lowe's card. The delivery guy broke the water line in the wall when he was reefing on it and sent water to my basement until the main water line was shut off. After paying a plumber $383 Lowe's did not return to install the washer they left in my garage. I also discovered a large scratch from a boxcutter on the top. Oh did I mention the color came in as Merlot instead of white. Do NOT shop here. All of the employees just give us line every-time we call to find out when they will be back.

Our order for a sink and related parts had completely false promised delivery dates, subsequently we could not get accurate information from their customer people. This company left us in the lurch for our products when their supplier had the necessary parts to ship but did not accommodate. Then we ended up having missing parts when they did come which we had to go to plan B for. We were never contacted as promised regarding an all around horrible experience with our online order for relatively simple items.

This was the worst customer service experience I've had in many years. I ordered a dishwasher online, received one email which the format was so bad it made me wonder if I was scammed by another company. Then it got worse from there. No further word from Lowe's. First email said delivery was to be tomorrow but from a store over 100 miles away from me. And delivery was to be between 7am - 9pm. Really? What company delivers at 7am or at 9pm at night??? And I'm glad I waited all day because of course no one showed or called.

1st let me point out that sales and the installation was wonderful. But of course installation is done by private contractor. Even though 2 months before we had arranged for the time of delivery, because I am a school bus driver, and I could only accept delivery between 9:00 a.m. and 1:00 p.m. when it came time for delivery it did not happen. It was a joke you would think a 3rd party delivery company with answer to Lowe's. However I was told by Lowe's that they do not answer to them in any way, shape or form. They do their own thing.

We purchased wall to wall carpeting for our entire upstairs of our home. The installers rushed and did not install the carpet properly leaving us with a horrible bumpy seam in the middle of our master bedroom. Also, a about a foot long shaved piece of carpet in our hallway which we do not know if the installers were responsible for or was caused at the mill. Either way, we asked for this to be fixed and went through the proper channels, having numerous inspectors come to the home.

The Lowe's in Howell morning crew is the rudest bunch of people I ever met, the cashiers are rude. Don't even look at you when you come in nor do they even acknowledged that you're there. Very rude. Even the people walking around doing nothing want to be bothered with you! I live 1 mile from there and own a house so I am always buying things every other day but recently I've been going to Howell Home Depot 5 miles out of my way just so I'm in a better atmosphere and friendly people!

We bought a stove at noon and were told it would take 20 minutes to bring up front. 5 hours later and hundreds of excuses we still don't have it. I recommend going anywhere else but here. Please don't support this business.

Our 20 month $2000 Samsung fridge fail to unrepairable condition diagnosed by Samsung certified service and Samsung tech support. All I was trying to do was to pay and get my fridge fixed. No appliance should be unrepairable after 20 months. After more than 2 weeks failing attempts to get help from Samsung I contacted Lowe's and all I was told was, "You should have both extra warranty." I didn't of course because I thought that if anything happened I can pay for repairs. This the way how Lowe's make money from selling bad products and making clients pay for warranties.

My family received a washing machine and then we find out there is no plug and we were supposed to have been told at the store but apparently they forgot. The issue is the delivery man was uncooperative as he refused to use the old plug so we had to buy new plug and the delivery people told us to call them when we got the plug so they could install machine however they said they couldn’t come and then they would install machine today and they failed to show up saying they would come tomorrow. This is an issue because the machine we spent over 1,500 dollars is useless because the company failed to warn us about a simple plug and we are paying the price for Lowe’s incompetence. I will never use Lowe’s again and I will tell everyone to use Home Depot.

So I usually don't do this, but I am so disgusted and irritated. If anyone is thinking about getting flooring, DO NOT USE LOWE'S!! Or if you are loyal to Lowe's, find out who they are going to subcontract to. If it is Service Pros, GO SOMEWHERE ELSE!! We went to Lowe's for a flooring install to finish our basement. Service Pros was the subcontractor. The install team was in and out in a day for a fairly large square footage job. Looked good. The next day the floor molding started popping off the walls. When Lowe's called my husband told them and it was noted. Within the next few days the floorboard ends and edges in one big area began to push against each other and raise. And no, the humidity in our basement was not above normal. We called Lowe's, and at first it seemed like they were going to be very helpful to get this corrected.

I am done with LOWE'S. DONE. Over the past 10 years and 3 homes I have spent tens of thousands of dollars at your location on Lane Avenue in Jacksonville FL. My husband an electrician will no longer be spending his money for tools at your stores. We are DONE. The final straw started Saturday 11/10/18 @ 2 pm in the afternoon.

Can't thank Lowe's enough for offering a 10% off for Veterans. We've purchased thousands of dollars of items from Lowe's over the last 20 years and we've never had a bad experience. We have built several homes and we do a lot of gardening so Lowe's is always our go to store. I was surprised to see so many negative reviews but I think more people will speak up to report the bad than they are to commend. I myself will do both but in the case of dealing with Lowe's and at multiple locations I feel they are top notch. Again thank you for recognizing our Veterans and offering a 10% discount as a thank you to them.

I went there to pick out laminate tile from the flooring dept. I was told by the cashier I can get 10 percent off with my purchase of 286. But I had to get their credit card first. Sent to customer svc. 2 men were chosen to be waited on before me... one on each side. A guy came in same time as me, and one after. I was humiliated, everyone around me noticed. After 20 min. I fill out the c.card info. Go back to cashier line - told I can't get the deal. Go back to svc - told they can't do it. I finally call in tears. The woman hears my story... apologized. Nothing is done for me. Workers are mostly men... unprofessional, judgmental, unfriendly, seem to hate their job. I also overheard them laughing & talking about a female coworker! I never felt so out of place in my life. No one seemed to know anything about the specials, product knowledge. What a joke. I ended up going to Home Depot and getting a better tile at a lower price!

We had purchased a new home that is located close to Lowe's. We had ordered new windows to replace our old ones. We have dealt with Lowe's for a long time, even though we knew they aren't all that good. They are close and convenient though. We were suppose to have the windows on the 4th of November, so about a month. The windows just come in this morning, on the 13th. It's starting to be cold and giving snow so we wanted the windows to be done fairly soon. We had received a call about the installation this morning and we were told they could install them next month, in December. So we told them we will call them back to set it if we decide to let them do it because it shouldn't take that long to install windows.

We decided to go with Lowe's instead of Home Depot back in September of 2017 and it was the worse experience ever. The installer the 3rd party that Lowe's contracts with Legacy left sawdust all over my back porch. They broke a vase in the living. They also had to do some gridding to level out the floor and did not cover up my furniture (cement dust everywhere, I had to hire a cleaning crew to come clean up). Dug tire tracks in the grass by drive on it. They did not brace up the pedestal sink after putting in the flooring and the sink fell off the wall. (I had to pay to get that reattached by a real plumber.) They reinstalled the toilet in the bathroom at doing the floors only to have it leak slowly because it was done wrong and cause the floor in the bathroom to buckle and have to be replaced again.

Purchased a refrigerator on 10/6/18 that was not delivered until 11/3/18. The refrigerator was purchased online and it was a nightmare! Somehow the online order was sent to the Fordham Blvd, Chapel Hill Store even though it was ordered thru the Hwy. 42, Clayton Lowe's. We were supposed to have a 2 hr window for delivery, but could only get 8-12 noon delivery and the delivery finally arrived at 6:30 pm on 11/3/18. We cannot get the district manager contact us, he is on vacation (for 2 going on 3 weeks now). We got nothing but the run around with Lowe's and we will never purchase anything online with them again. Beware of ordering big ticket items online with Lowe's because they don't deliver! Customer service is the reason they are having to close 51 stores! Lowe's state the stores are "underperforming", yes, because "Customers aren't purchasing from those stores", probably due to poor customer service!

I was at the Lowe’s store on Steels Rd Brampton Ontario. I brought to the counter some products including a tag for a nest camera which has to be taken from the lock cabinet, I waited ten mins while the lady at the cash processed 6 more customers, after a few more calls nobody showed so I told the lady at the cash to forget it and I left all my purchases totaling around 400.00 at the register, and told her, "I would just go to Home Depot." I can see why Lowe’s are closing some stores, with service like that they won’t be around long. My business from this day on will only be at Home Depot regardless of price, Lowe’s you need to remember to learn two words (customer satisfaction). We all don’t have time to wait for your employees to do their job at their convenience.

My wife and I went to Lowe's today in Columbus, Ga (6750 Veterans Parkway). We had split up and the front door. We met at cash register and my wife came up with a cart of potted flowers; she said they were 75% off from the price of $12.98. As we paid the women at the cash register she charged us the full price, but wife told her it was on a table that say all flowers 75% off. The cashier dismiss my wife by saying "If it was they would have a sticker on it"; She didn't call anyone to check just dismissed my wife like she was stupid. I wasn't going to argue and my wife liked the flowers so I paid the prices for 4 of them at $51.92. Before we went out the door I told my wife to stand by the cash register and I will go to the garden area and check.

We took out a loan to update our kitchen. We hired our local Lowe’s (Willoughby, OH) to install our new floor which we also bought through Lowe’s. The installers damaged our home during the process. The tile was not installed properly so the tile does not lay flat. We have contacted the local store, the contracted installers and the Lowe’s corporate office. Two weeks later we are waiting for someone from Lowe’s to come out and inspect the job. We have demand a refund and will never shop at Lowe’s ever again. This is beyond devasting to me and my family. Do not hire Lowe’s for flooring installation.

I’m having the same issue as the other reviewers. Promised to deliver my stove at End of October 2018. I made arrangements for babysitter and family to help move furniture and other items to make delivery and installation an easier process for Lowe's delivery team. All my arrangements were completed the morning of delivery day. I received an email from Lowe's later in morning stating my stove would not be delivered. The stove was not in store and delivery rescheduled for November 11th 2018. I called GE company and very nice CSR told me that Lowe's lying. Stove had been delivered and GE notifies Lowe's at least 2 weeks or sooner if product delayed.

Absolutely the worst experience you can ever imagine. We purchased 30 windows for our home and contracted with Lowe’s to have them installed by one of their subcontractors White Glove. The windows were installed incorrectly which Pella the manufacture verified. It took many phone calls, emails, to finally have them reinstalled. Almost two years later and our home is still not complete because of the delay. Because of the delay in the renovations to the house we lost a considerable amount of money.

We had place an order online through Lowe’s on 10/16/2018, it said the product will delivery to our house by 11/01/2018. Got the confirmation delivery email on 10/29/2018. On the date (11/01), I had stay home waiting for the delivery (8 am to 8 pm). We received the phone call from Lowe ’s, saying that this is a special order, so it will have to take another 2 weeks 11/16 to your place. I called the customer service right away, they basically said, "The delivery date you agree just an estimate, when you place order online you agree to our term & policies." Told me to call back on the 11/05 to see if the item was delivered to their distribution center.

Our journey started on 11th of March 2018, in which we were lowered into the Lowe's abyss. My wife (we can call her Denise - I do) and I stopped into our neighborhood Lowe's to look and maybe purchase Kitchen cabinets. We were meet by a very nice and helpful salesperson, Passha **. She helped us pick out the cabinets we liked, completed our floor plan in CAD, that I supplied her. She also helped us pay for our cabinets and Granite countertops at the help desk. Passha stated “we would still have to call two companies to complete our delivery and installation”. One for cabinet delivery and after the cabinet were delivered and installed. The other we needed to call, make an appointment (in Orlando) show up and pick our granite slab we wanted for our counter. To which we did both.

I am so favorably impressed with the Millwork (doors & windows) dept. at the Lowe's store in Kalispell, MT. Frank was great help in ordering doors and windows. Then when I had a problem because my builder had given me incorrect information on the size door I needed, Steve was incredibly helpful in issuing a refund and doing research to make sure I got the perfect new door. John, the manager, was also very helpful.

We are working a home remodeling project involving remove and replace our existing flooring. A good size job requiring a general contractor. Lowe's offered to take care of the installation for me until I discovered they're double the market rate for labor. And I nearly signed out of blind trust for Lowe's. This factor would be exacerbated if I choose financing with Lowe's. This has absolutely undermined my faith in this company: (Lowe's/Clackamas, OR). Trust is a perishable thing.

I purchased two Kohler toilets at the Lowe's Raleigh (Barton Grove location) on 10/18. The toilets were both in stock. Initially, I planned to have a private plumber install the toilets, but decided 3 days later that I would have Lowe's installation contractors do the install due to the price. I went into the store on 10/22, to complete the paperwork for the installation. I was surprised to discover that my order was not under my name, but someone else -- but not concerned because the sales associate corrected the problem. But then, he could not locate the product(s). Once he 'found' the missing toilets, he told me he would put the products in the area for the installation contractors to pick them up -- specifically telling me that they had a 48 hour window to contact me. I left the store hopeful that I would have the new toilets installed within the next week.

The oven in our old range failed around Thanksgiving 2017. We ordered a new Samsung Range from Lowe's expecting to have it installed before Christmas. Lowe's delivered two faulty ranges in a row and would do nothing to help us get a functioning unit. Multiple phone calls over an entire month to the store, to Lowe's customer service center and to the installer gave us no relief. We cancelled our order and purchased one from a different vendor. Lowe's, then, began disputing the amount of refund that we were due. We had to provide proof three times before they refunded the full amount due to us. Will never shop at Lowe's again.

Do not use the Lowe's Lutz location for any type of window or door installation. Waiting 6 months for my door and windows and still are not in. The manager of the store is absolutely horrible. Have had to call customer service and Lowe's corporate several times now in order to rectify the problem. I have been told numerous lies in regards to the situation. Stay away unless you want to wait for a year for installation. By the way they use third-party installers who don't even know what they're doing. I go to Lowe's because I thought I could rely on them. If you choose this store you can forget about that. They do not help you with any issues and you're on your own.

We purchased a stainless steel 4 piece (fridge, gas stove, dishwasher and microwave) on labor day this year. I just received the fridge last Thursday. Almost 2 entire months to get it. When it was delivered the drivers said that their hands were dirty and they couldn't remove any of the packaging. So later that night I removed it all to uncover a 4 inch scratch right on the front of the fridge! I called back immediately to let them know. They took my information and I have yet to hear back. On top of the fact when we purchased all of this we specifically stated we have propane gas for the stove.

Ordered a home generator through a Lowe's salesman and he led me to believe they could have the generator delivered and installed within 30 days. He pushed me to pay the whole amount up front to ensure that the generator was there fast due to a coming storm. So I did, but it took more than two months to just get the generator in. I was called by a moving company stating that my generator was going to be delivered the next day and it was at Lowe's. The next day the delivery was canceled and Lowe's stated the generator was not in. They told me it would be an additional 20 to 25 days until it came in. The reason for the flex time was according to who you talked to. Still have not got my generator. Fairfax, VA store.

My husband and I went to Lowe's because we wanted to purchase an exterior door and have it installed. We went to the store, and they scheduled the installer to come and measure the door so we would know what size door to buy. After they came by, we went to the store again to choose and purchase the door and the installation. When we got there, they couldn't find our paperwork at first. They eventually found it, and we were able to purchase the door and were told that the installer would contact us within 48 hours.

I ordered a fridge/freezer online with a delivery date two weeks out. I made arrangements at work for time off and emptied my fridge of food the day before, ready for the new one. On that day I received an email saying the fridge had not arrived at the store and gave another delivery date. That date did not work with my schedule so I called to arrange a better day, another two weeks away. All set - vacation day booked at work, automated call to my phone with the “two hour” delivery window of 1 pm to 4 pm (?) the night before, indicated that my delivery was indeed scheduled.

A consultant came to house and told us they would race gutters and woodwork was included. We pointed out specifically what our concerns were and what we wanted. I ordered gutter and waited 2 months before in install began. I was very dissatisfied with results. They were installed on top of rotten wood and a spout in front of my doorway. I contacted Lowe's several times and no one would return my phone call. It was over 20 days before I received a call back stating that the only resolution was I hire someone to come out and put up woodwork and then they come back to install.

I purchased a high end washer and dryer from Lowe's in West Windsor, NJ. They called at 8PM (while I was on a flight) the night before the delivery to say they were coming between 9AM and noon. As I had a doctor's appointment at that time, I called first thing in the morning to ask to move the time. The lady that answered said they would move me to that afternoon. Sure enough, the delivery guys show up at 9am as I'm leaving for my appointment and claim they did not get the message and cannot come back until later that week. I called back and another lady answered and said I should never have been told they could do it that afternoon (as they don't do that apparently), but had no way or interest in making the previous woman accountable or aware for future callers.

This was a very stressful and difficult experience. Lowe’s Service Manager leaves out certain key points and then just says, "Get your receipt at the front." No paperwork like Home Depot who actually prints out an invoice clearly and includes a checklist, delivery information, a special gas dryer delivery checklist as well, plus a special phone number for any customer questions or assistance. I spent three hours on the phone with six different people at Lowe’s and none of them could help me; all were supposed Service Managers. I really did not want to have to contend with this after the recent death of my husband!!! I returned the washer and dryer and purchased them at Home Depot.

Ordered and paid for 3 doors and its installation with a value of $3,500. The doors have been sitting in my garage since Sep/12th. Now 6 weeks ago. I have contacted Lowes several times to complete the installation. At least 4 times by phone plus 4 store visits. Each time we are told it will be a few days. As soon as we leave the store or hang up the phone we have zero contact. When we reach back out it seems they forget to take any action. My favorite part is 3 weeks after paid for the doors using the Lowes CC we find they charged interest on the first statement. Usually you get a chance to pay it off before interest is applied.

I went to Lowe's for my master bath remodel, because I trusted them fully. The sales person showed us showers, which he said the VA would approve for a disabled veteran. Not so, the VA would have approved a much less expensive shower. He choose the subcontractor. Once we completed the order process and made payment, the salesperson informed us that he would no longer be our go to person, we would be contacted by the subcontractor to schedule the work and if we had any problems he gave of us a name at corp that we should call. When we had a problem he was never available. This started in January, and with the problems we have had it still is not completed. Lowe's told us that after careful consideration of our claim and based upon the information obtained in their opinion that they would not be held responsible for this incident.

I ordered 2 appliances on 8/17. Dishwasher was correct, gas range incorrect. Didn't see it until next day, no self cleaning. Went to store, mgr. took my order with credit card receipt attached. Promised me compensation. Waited, called in a week to see when stove would come in. Mgr, Josh, forgot to order it. Next one that came in was damaged. 3rd range which was delivered & installed today (after complaining to corporate & making a formal complaint) only to find out the nipple on the back of the stove was damaged and gas was leaking. Tried calling Gina, installation dept. to see if and when the new stove would be ordered. No answer on phone, held on for 10 minutes after being disconnected 2xs. I want the new stove for FREE! Installer was great, he couldn't believe he has had to install and uninstall for the same order.

I have been a Lowe's customer since 1991 and a credit card holder since 2009. The service has tanked so bad if I could give them no stars I would have. I paid early on my monthly payments and they STILL charged me late fees. If I hadn't reviewed my statement I would have never known. So I called and guess what They REFUSE to reverse the charges. Crooked in my opinion. At the very next chance I will be paying the card off and cancelling it and I will NEVER EVER EVER BUY ANYTHING EVER AGAIN from them. I was a Lowe's customer no matter what. Not anymore. Home Depot or ANYONE ELSE has my business. If Lowe's is the only one that has what I need to fix something I will let it be broke. JERKS!!!

So I recently ordered a new washer and dryer to my new home. Took a day off of work to try to fit into their delivery window of 7 am to 9 pm. Well come 9:30 pm still no delivery and was told drivers were not answering. Long story short it is now 3 days past when I should have received my appliances and still nothing. I was told they will "try" to deliver to me today or tomorrow. I only give one star because it is not an option to give 0 or negative. I will NEVER get delivery from Lowe's again.

I'm a long time, regular customer of Lowe's Home Improvement in N.E. Bakersfield, CA. for almost 10 years give or take. Over the years I have learned the names and faces of the employees that have helped me over time and always have appreciated the help that has been given. Yesterday as I was pulling in the parking lot of the store closest to the entrance and I parked in a parking spot next to an off gold colored Chevy Avalanche but not to sure of the year. But as I got out my work truck and came around to the passenger side I noticed an employee leaning forward in the driver seat with a clear pipe of some sort with a small torch lighting up the ball end of it. As soon as he noticed me looking at him, the employee immediately put the paraphernalia down to his lap as I continued to make my way to the entrance.

I spent $13,400 with Lowe's on a suite of KitchenAid appliances around their top of the line refrigerator. The fridge was dead on arrival, and could not be repaired according to Whirlpool, their parent company. I was also referred to the Replacement Dept, who said the entire production run was defective, and replacements wouldn't be available until January 2019 at the earliest. (It was October 5.). Another appliance smelt of electrical burning, and a repair tech showed up and said "I don't see anything wrong, but I wouldn't leave the house or go to bed with that breaker on."

Lowe's customer service is so bad, I won't be surprised if I don't get a brain tumor with the amount of time my phone was plastered to my ear with the amount of time I spent on the phone for screwing up my two orders for major appliances. I am pleased hearing an american voice, but that makes no difference with Lowe's. No one knows what they are doing between customer service and the distribution centers. Spoke to multiple managers and supervisors and still nothing got fixed. Lowe's credit card services are just as bad. Synchrony bank who service other retailers is horrible too. I was ready to cancel my order all together, but I am afraid of their competition being just as bad. Poor Sears. Used to be the go to for appliances with no issues. What a joke Lowe's and its competition are!

I have shopped at Lowe's for over 25 years and spent an enormous amount of money there and many large and small projects. I have finally decided to sever all ties. Their service is all but non existent with little exception. Their floor employees are not only lazy as hell, but rude as hell. The predominant attitude is annoyance with the customer’s interference with their chill time at work. They don't hesitate to just walk away from the customer as if they have better things to do. On more occasions than I can count over the years, the employee would say, “I'll go check,” then disappear forever into the maze.

I bought washer and dryer online. The customer service for online is hopeless. They don’t know how to handle the order or when to deliver. I get messages and phone calls it will deliver the next day but nothing comes. They keep on insisting me to come to store and place the order again. I just don’t understand why would I place an order online if at the end I still have to go to the store. I am really disappointed for the service of such a big company. I think they should hire more professional people. Thanks.

The lady that was working in doors department saw us & left without helping. The guy in toilets department said, “Sorry I’m busy can’t help you.” The only person who acknowledged us was Enzo & he was so helpful. But we didn’t buy anything from Lowe’s & we never will in future.

I use my Lowe's credit card for all my purchases because they told me it was so easy to make returns but this is not the case. Even if you have charged the purchase on the credit card, you still need to produce the receipt for your money back. The managers have no power to override the system. Unlike Home Depot they offer credit at their store if you purchased it there. So much different. I do not like shopping at Lowe's but they are only blocks from my house so sometimes I have to. They need to be more customer oriented and I see why their stock is so much less than Home Depot because they just can't compare!

I met with a Lowe's rep at the end of July 2018. They were suppose to get back with me August 10 when the materials were suppose to be in. I never heard back - but when my credit card bill came later that month Lowe's had charged me for the fencing and installation. I called Lowe's and found out I was just forgotten (they didn't however to bill me). I then told the manager to cancel the fence and was told my credit card will be credited. I am still wailing for my credit card to be credited and it is going on 3 months. Luckily I turned it over to the credit card company to handle - but I'm still waiting on Lowe's.

My parents used Lowe's for their kitchen remodel. Big mistake. They were expecting Lowe's to know what they are talking about. Many mistakes were made, but the last and most expensive was the countertops. They drove to Chicago to look at granite slabs from the company that Lowe's uses. No one informed them about the difference between granite with mica in it. Now they have a $5,000 countertop that the mica flecks come out every time they set something on it or clean it. There is also nicks and dings all over it. (Not smooth at all). When they complained, they were just told there was nothing they could do. I will be telling all not to ever use Lowe's for a home improvement project. You do NOT save any money.

The Lowe's in Fort Gratiot, MI was once the best place to shop for the pro customer. A couple years back they had the best manager by the name of Randy, they made changes and let him and many other great employees go. They replaced him with a garbage manager named Denise. She lies, puts down her customers and has a terrible mouth. She has offended many business owners like myself by the way she treats others. They also fired all of their delivery drivers and went 3rd party who just cannot meet the needs of the tradesman. And they replaced knowledgeable staff, with a wealth of knowledge in home improvement, for uneducated retail workers who barely know the difference between a hammer and a paint brush. Very disappointing.

Went to Lowe's here in my hometown last night needing a new washer. I picked out the specific washer online which was on sale and a great deal, and showed six of them in-stock, made a copy, and showed it to the so called salesperson cause they did not have the item on display anywhere on the floor. She then looked it up the item and the first question was "are you ready to take it home today?" instead of "yes we have it in stock". I said "O.K." but I need it delivered. She rolled her eyes and said they wouldn't be able to deliver it until November 10 and this was October 19 that was 22 days from now. She told me that they had 3 delivery trucks and they were making 15 deliveries per truck, per day. That's 45 deliveries a day!

After new laminate flooring was installed in my home, we found that two doors did not open/close. The installer, who otherwise did a good job, told me that he did not do doors. After speaking to several Lowe's people by phone, I was told that it was my problem - not Lowe's. Jeff **, who told me that he was the ultimate installation manager, advised me to contact porch.com to get a handyman to adjust my doors. (Lowe's sells and installs doors). I really thought that Lowe's would do a good job and stand behind their service and products and that is why I selected Lowe's instead of a fly-by-night company. My mistake.

On July 15, 2018, I purchased a Whirlpool dryer online. At the time, my order got canceled without notification because the store it went through did not have it on hand. Instead of contacting me, however, the store simply canceled the order. A customer care representative helped me order through another store because it was a sale item.

Purchased a dryer from Lowe's. FIVE times they moved the delivery date on us without notifying us and we waited all day for it to arrive. Two months without a dryer was an inconvenience but to be told it was coming each time was very untruthful. Could not trust them any longer so canceled the order and purchased the same dryer from a company on the East Coast and it arrived within a week!

I purchased a French door from Lowe's on 8/4/2018. We decided to use Lowe's installation services for the install. It about two weeks for the door to come in. After the store delivered the door, the installer called to set up a time. He showed up on time, was professional, and quickly installed the door. A few days later I noticed water puddling up at the base of the door. We recently installed new flooring in the house, so I was concerned to say the least. Upon further inspection I noticed that the water was leaking from the corner of the windows. I took pictures/video and called Lowe's. They sent the installer back out, he quickly noticed that the windows were not properly sealed. I called Lowe's to tell them, I asked if the installer caulking the window as a temporary fix would void any kind of warranty, they said no. The installer left after caulking the window and told me that Lowe's would contact me. This is when things started to get sideways.

I purchased both a riding lawn mower and grass collector made by Husqvarna. On the day of delivery, they never showed. A week later, they delivered the lawn mower, but not the collector. I went to my local Lowe's to ask about delivery 3 times in 4 weeks and still no delivery. They said there was one sitting at another Lowe's about 10 miles away, but they refused to drive over there to pick it up to deliver to me. Finally, after 5 weeks, it was delivered. After using the lawn mower for 5 hours, the transmission broke. Lowe's refused to repair it because I owned it for more than 30 days. I had repair experts look at it and they reported the transmission was made of plastic and not repairable.

Insane! Lowe’s "Professional Services" sold me on a deck construction job beginning of September, charged over $26k to my credit card on the same day. Then postponed the material delivery and start of service 4 times, and now, after having waited 1.5 months on them getting started on a project that should have been completed by now, called me to inform me that they would just "refund" me and not follow through on delivering the ordered and paid service. I got completely screwed by Lowe’s: out of $26k, out of 1.5 months lost, dozens of hours in troubleshooting their sub-contractor LKN Custom Homes, 1.5 months of a lot of money tied up with Lowe’s.

I made an appointment for September 19 (took time off work) for someone to come to my home for a windows measurement and quote. The man that arrived (John) was very nice and took the required measurement. What happened after that has left me disgusted to the point of never walking into a Lowe’s again. This was for two windows – not a big job. I can see two, maybe three days to get a quote. Two weeks goes by and not a word. So, I call the 800 number to check on the status and they said that they will get in touch with him and have him call me back.

Bought vinyl wood flooring for a bedroom but was not told the quarter round would be white when I had option to buy matching color which I thought I was getting. I was on a time frame with getting room ready for family member to move in and I’m going in am to hopefully find a color in stock that will match as close as possible. Never been so frustrated as I am now. Plus if I hadn’t stopped the installer he would have put it down!! People make sure all your T’s Are crossed and I’s dotted.

Wichita Falls, TX, store: It's been a year and the job still isn't completed. We ordered a kitchen remodel in October, 1917. Lowe's management of the project was near nonexistent. We had to correct the contractor's measuring mistakes, babysit the design process, follow up on the cabinet order process and delivery, repeatedly go into Lowe's to correct ordering of wrong sized cabinets. In reality we were the project managers for Lowe's, not Lowe's.

I ordered $2500 worth of Windows from Lowe’s in Pueblo Colorado on August 19 2018. I was promised said windows on September 16th and the 17th then 21st and 24 a partial order came in. I received no call from Lowe’s. I called on the 25th to find out where my last window was, I was told they couldn't find it and they would reorder it and expedite it. I guess their version of expediting was the 24th of OCTOBER! I called the manager of Millwork and he told me that it wasn't their fault and complained that the manufacturer should be the one hearing my complaint but he refused to give me their phone number. I waited patiently for the phone call, they did speed the order up. I received a call on October 13th saying my window was there.

I bought a refrigerator one month ago. But the product I received was damaged so the delivery stuff took the refrigerator back and promise me they will redeliver within 5 days. After a week, I called the customer service, and they reschedule my delivery and I waited the whole day but no one showed up at all. I call the customer service and they said that product was out of stock and they didn't know when I'm gonna get my refrigerator. Then I came into the store and the store stuff promise to change another refrigerator and will get back to me about when to deliver the next day. I waited 3 days, no one contacted me again. When I called back the store, the stuff said I still need to wait 12 more days at least. I was extremely disappointed by the service all over the Lowe's. Already told my family and friends never come to Lowe's. Never ever!!!

The first week of June 2018, we had Lowe's come estimate privacy fencing for our backyard. After the measuring and browsing fencing was complete, we decided to move forward with vinyl fencing and were given our quote (over 7,800.00). We paid 2,500 up front and decided to take advantage of their 3% interest rate on our Lowe's card and put the remaining balance on there and have been making the payment towards that since then. Installation was estimated 6-8 weeks. We understood that and were OK with that.

I started with this company to do my project in April and ever since then I've had nothing but week after week problems. Then after a few months I stopped dealing with the store and went directly to customers service. I was promised a discount and never received period from corporate. And besides a small change that I had to do on my end because of a situation I had here on my property the price doubled for an additional 5' of work? So I had to in turn cancel everything and now I have to start from scratch all over again because I will not give this company my money for doing this project. Pretty sad.

Was looking for a Generator Cable Connector on the Lowe's website. Per their site, the "Hubbell 30-Amp 125/250-Volt Black/White 4-Wire Grounding Connector" was available at their 8100 Brook Road location in Richmond, VA. Per the store website, 16 of these items were available in Aisle 6, Bay 13. Drove an hour to get one, one way, only to find that they had none. The sorry excuse I was given, "Oh, our inventory must be wrong." How does a store lose sixteen 4-Wire Grounding Connectors? And now you can't even sent an email in regards to your Lowe's experience.

Our experience with Lowe's carpet and install was very much in line with what others are stating as their experience. We went to Lowe's, scheduled carpet measuring, chose a carpet and were told we would be called the next day by the installation company to schedule a date. We had Lowe's call the carpet warehouse from the store when we ordered to make sure they had the carpet in stock as we were on a timeframe for delivery. We were assured the carpet we chose was a stock item with more than enough in stock for the job. A week came and went and we heard nothing, we called them, again waiting more than a week for them to return the call. We finally stated that if someone did not call us to schedule a delivery we would be canceling the order. We were called back and told the carpet was "special order" and had just arrived.

We went to Lowe’s on July 3, 2018 to begin the process of having blinds installed in our new home. Since then the process has been a nightmare. There is absolutely NO communication between the installer and Lowe’s. After the installer measured, he said Lowe’s would have our measurements within an hour, but when we went the next day we were turned away because Lowe’s hadn’t received them. When we finally picked our blinds it took TWO HOURS in the store to have them ordered and sign a contract. Our blinds arrived in the mail two weeks later, yet it took another week to hear from installer, and a week after that to have them come out.

Purchased a Troybilt pressured washer online and was promised a delivery date 3 days later, only to get an email from their customer service department telling me that THEY had a problem on THEIR end and that delivery would be delayed 5 days. They offered to deliver it to my local Lowe’s for me to pick up. How nice, where’s the convenience in that? That is why you order online, to have it shipped to your front door!!! It gets better...

I went in to Lowe's to purchase carpet for my living room. The gentleman that helped me out in the store was very helpful but that is where the customer service and the communication stopped. I was told that once we chose the carpet that the order would be placed and it would take a few days to hear back from someone for install. I asked at the time that it be prioritized or rushed and I chose a carpet that was readily available in house and did NOT need to be ordered or custom done. I went in on a Monday. The gentleman assured me that we can have install setup for Friday as my wife and children were leaving town and wouldn't have anyone available at the house to be there for the install if this couldn't happen. I was assured again it will be no problem.

Ordered an electric fireplace on September 2, 2018 for our daughter from the Derby, KS store. She received a call on September 14 that it would not be in for another 6-10 days. Was to call her with installation date. She never heard from them. When she finally called on September 26th, she had to talk to several people with no satisfaction. They were to call her back, they never did. When they finally delivered on October 2nd the Federal Express delivery date on the box was September 11th. From this fiasco they were to refund $150 to our credit card on October 2nd. This had not happened. When we finally called regarding the refund on October 12th, after several phone calls, they scrambled to do a quick refund, finally giving us a reference number. Cannot believe this place can stay in business. After this experience we will not be doing any business with Lowe’s.

We purchased a low end refrigerator from Lowe's about 3 years ago. We've had good service from the device and the store was awesome to deal with (3899 S. High St, Columbus Ohio). Now to the not so good part. We purchased a 5 year warranty when we bought with the refrigerator. We called the warranty department and had a pleasant conversation in scheduling the repair. The tech from Capital City Appliance (Lowe's sub-contracted repair) shows up and sees that we have unplugged the refrigerator and states that the refrigerator must be running for at least 24 hrs for him to diagnose the problem – fair enough... we rescheduled. He looked at the refrigerator before leaving and found a mouse in a mouse trap, took a picture, then included this in his service call report. We live in the country beside corn fields, mice happens.

I bought a Husky chainsaw there a few years ago. The info tag (SN #) fell off. I go to Lowe's website to locate my purchase to see if it might list that info. It only shows the last 5 transactions. When I click on show all purchases, it goes to a screen to track orders? I have a choice of Online or special in-store orders. I click on in store, and they want PO numbers and junk... no way I can go back and check ANY previous purchases. Oh and by the way, if you shop at the Allegany Co. Lowe's, and want to use your MyLowes card, you had better remember to tell them, and before they finish ringing your order. They will NEVER ask you for it, and if you remember it after they total your order, they'll look at you, say "Oh, sorry it's too late." You have already waited in line for an abnormal amount of time, and you really don't want to make the people behind you wait any longer or best thing to do is say "OK, delete the purchase and ring it over".

Paid $800 for carpet and installation to go on stairs on August 13, 2018 and was told by the employee that the carpet would take 2 weeks to come in. Three weeks comes around and I call the store (Sep. 2nd) and was told they are too busy and would call me back, never heard from them. Called a few days later, they said the carpet wouldn't be in until Sep. 23rd, which is FIVE WEEKS after the time of purchase. Sep. 23rd passes and a couple more weeks go by and I still haven't heard anything. I call on Lowe’s customer service Oct. 4th who called the local store and I was told the carpet did come in on Sep. 23rd, that it was just marked wrong by an employee and never made it to the installers. I received a call from the store manager telling me they do have the carpet in the store and they would be sending it to the installers and then I'd get a call. She was NOT apologetic at all.

Purchased the Chamberlain 0.5 Belt Drive Garage Door Opener with WIFI earlier this year. Installation was normal, like 4 others I had installed in previously owned homes. The unit would not properly close the door, so I went into troubleshooting - using my own skills (experience with other installations) - having the garage door installer come back and work with me - researching troubleshooting in their materials and online, but all to no avail. The Opener will open the door sufficiently but will not close it. I can detach the traveler from the motor and close it manually with no problem, but when it is attached to the motor, it binds and almost breaks the rail about 3/4 of the way down the track.

I went to Lowe's to and to buy a stove and while I was there I saw a French door chrome refrigerator for 500.00. I asked why and the salesman said it was dented up and the ice maker had been fixed. I asked if it works now and he said yes so we purchased it as well. After purchasing they gave me a number to call for a delivery. The next day I called and they told me they were 3 weeks behind but would try and fit me in. A few days later I asked my husband to go pick up my new LG stove and he did. We plugged it up and the next morning I turned the stove on and used the front left burner. When I turned the burner off it turned on automatically and it would not shut off. They came days later to pick up the stove on a Sunday and to bring the refrigerator and the new stove.

We recently purchased a Cat generator prior to Hurricane Florence and returned it un-used after the storm. They never credited the $800 to our credit card as promised, never gave us a receipt. DEVASTATED!! TO DATE, no explanation from the store or managers. After going through that disaster, we had damage to our home and lost our food. We were hearing from other customers that the generators were marked up considerably and they were gouging the prices. We decided to tough it out and not use the generator for that reason.

The pedestal washer catches fabrics and causes damage. The front load washer is loud - with just 5 t-shirts and 1 beach towel seem to stress the machine. When the cycle gets to rinse/spin it produces loud thuds and disturbing noise. The dryer drum is bent, or warped, it has a raised hard plastic that hooks and drags clothing items while the machine is in dry cycle thereby causing threads to pull away from the garments. It has only been 6 months since purchasing the washer and dryer and the extensive damage is deeply disturbing and unacceptable. Meanwhile the company we purchased from is making every effort to avoid responsibility/accountability or remedial action.

We purchased a refrigerator and stove on September 11th and scheduled a delivery date for 2 weeks out. They called a few days after the purchase and rescheduled the delivery for a week later. On the original date, the delivery people showed up with the stove but no fridge. On the second delivery date, no fridge, no call, nothing. When we called, we were told that we were on the delivery schedule but they had never received our refrigerator. And they also never bothered to call us. They would check into it and get back to us the next week. Now they’re saying it will be another month. (This will be 2 full months since the purchase.) Or we can pick out another fridge for under the price we paid - which since the Labor Day sale is off would be a significantly smaller, cheaper fridge for the same price. That’s the last appliance I will ever buy at Lowe’s.

Lowe's installed new refrigerator two months ago and used a cheap water line that is now leaking. Requested serial # but no one is currently living at the house since it is in the process of being sold. Would require a long trip to obtain. I would think Lowe's would keep that information on file.

Return policy and poor customer service at Lowe's experienced regarding the return of unused items. Lowe's Home Improvement written policy only allows 90 days for any return even with receipts. After the poor customer service at the store I contacted Lowe's Home Improvement at the Corporate HQ. They also repeated the same policy and offered no other assistance in the matter other than a follow up call from the store manager. If you would like to email Lowe's Home Improvement the email ironically is wecare@lowes.com.

I ordered and paid for countertops on March 20th and they were finally installed on Aug 8. Communication was terrible with multiple calls not returned. I missed two extra days of work because initial counters were cut wrong and had to be remeasured and reinstalled. Trying to get remediation which was promised but no response now. Can't reach customer service without extremely long wait times. I will never give another dime to Lowe's and I suggest no one else risks it either.

Lowe's store #3314 in West Mifflin Pa. - Today Oct. 5,2018 I get a phone call from From Lowe's headquarters telling me my replacement parts needed to finish my project will be here on the 25th and then my contractor will call to schedule coming out to HOPEFULLY finish the work he came out to do yesterday after 6 weeks of not showing up because once again the people handling my project ordered the wrong stuff. This project started on June 22nd with the delivery of my order which was placed about 5 weeks prior. Installation came to a quick stop because of the wrong stuff being ordered so it had to be reordered and reordered and reordered and each time saying sorry but it was so and so's fault. Everybody blaming somebody else.

We bought Washer/Dryer set for approximately $2000, not cheap. Lowe's notified us of expected delivery and pushed out the dates a couple of times. OK, we understand. However, On targeted delivery date, we get a call in the AM letting us know that the crew is running ahead of time, and they'd be able to deliver earlier. All good, means the stuff is on the truck. NO! No one shows up, no call to update us on status, and no call to reschedule. We end up wasting a full day chasing Lowe's Delivery (909-835-4400) and Lowe's store (408-705-9900) for status and no one has any clue. The Lowe's people at the delivery center are nice but clueless. The Lowe's people at the store don't care at all. Once this transaction is done, it'll be our last purchase from the dysfunctional Lowe's. Good luck competing with Amazon.

$2,248 dollars for a GE stove, bought the 5 year warranty which is a joke. Haven’t had a working oven for 3 weeks and counting. Repairman left my house today for third time since 9/20/2018 and isn’t coming back for another week. My stove is on its fourth ignition switch inside of two years. Lowe’s says my fourth appointment in the last 30 days is still considered 1 service call and won’t qualify my stove for replacement. The funny thing is some of their own employees have told me I’m well beyond the number of repairs for replacement. I’ve spent hours on the phone with Lowe’s service advantage, Lowe’s Corporate, and my local store manager who could care less. I’ve spent in excess of $10,000 in their store over the last 3 years and they don’t value your business.

My Lowe's experience over the last couple months has been an absolute joke. The shape the stores and employees are in is downright pathetic. I took on a home improvement project with my landlord and Lowe's happen to be the most convenient location to go to. I’ve personally always been a Home Depot guy but it’s not my bias driving this rant. The first attempt to price materials and maybe get some helpful information was shameful. The one employee I was able to get to make eye contact with me looked like he was once a proud helpful individual but had long given up caring about his job. He made attempts to help me find some fairly standard stuff like valley flashing for roofing and some other standard trim pieces.

I've always had a debate on whether I should shop Home Depot or Lowe's so throughout the years it's kind of been a little bit of both but now I absolutely have my answer. I will never step foot in a Lowe's again because of how they closed Orchard without giving anybody notice!! I don't work for Lowe's. I don't work for Home Depot. I'm a homeowner but I'm also a human being that cares about other people and it breaks my heart to hear that these employees weren't given notice and or even job offers at Lowe's!! And just a couple of months before the holidays also!! Like I said breaks my heart and so you lost a customer and I now know where I'm going to shop: anywhere but Lowe's! Shame on you "big" wigs from Lowe's who decided to do this to those people that worked there!!

I recently bought 17 boxes of flooring and come to find out they do not carry the T moulding for the flooring purchased??? How can they sell a product that you cannot complete because they do not carry that item? Makes no sense to me. Wondering how they stay in business.

On 9/10/2018 I call Lowe's for warranty repair on my Samsung French door refrigerator. Upper ice maker continually freezes up and a problem with defroster dumping water into bottom of refrigerator. Both items have many hits on YouTube. Lowe's called A&E to do the repair. A&E's soonest appointment is in one week, 9/17. On 9/17 they cancel and message me to call for another appointment. The new appointment is 10/1. 3 weeks no ice and continually bailing out the water in the refrigerator before it overflows to the floor. 10/1 the repairman arrives and comes to the same conclusion that I had already described twice. I feel it was inexcusable not to have the parts on hand but he said they had to be ordered. The next appointment is 10/17/2018. I call Lowe's to complain about A&E and the delays and got nowhere.

We shop at Lowe's often and decided to use them for the installation of a central air conditioning system for our home. We selected Lowe’s because of the brand and our belief that Lowe’s would stand behind their work. Please note we’ve spent nearly $25K in materials at Lowe’s so this review was not what I expected to write. Our installation went bad right off and the work performed was not what was described. We were quoted the cost for a new duct-work distribution trunk to allow for proper air circulation. Only about 1/3 of this trunk was actually replaced, the mis-cut holes in the "custom built" trunk were patched on site. We were instructed to redirect the central vacuum lines to accommodate the new duct-work, but there was no need to have done that and the money spent was wasted.

I paid 2200.00 for a door that is unusable, Lowe's keeps blaming their vendor, I need a door that works. The vendor has sent another door. It was damaged and parts of it were incorrect. The vendor agreed to get more pieces but 6 months and I still have a front door to my house that won't work.

Bath & Kitchens R Us are the installers for Lowe's in Colorado Springs owned by Mark & Deb **. The worst customer service and installers! They rip the customer off with all the price hikes, leaving the customer with no choice but to pay in order to have their kitchen or bathroom finished. Many of the installers quit due to Mark's way of doing things, leaving the customer's project running behind schedule and many different installers coming and going in the customer's house. I would not recommend using Lowe's in Colorado Springs if they are using Bath & Kitchens R Us as the installers. You would cut the cost in half using someone else to install your products in a more timely manner and less traffic in your house.

At 2 o'clock p.m. today, Sunday September 30th 2018, I was at the Lowe's in Riverview FL looking for a washer dryer combo. I walked around the area a few times looking for a good deal. At no time was I approached by any store rep. However when another person walked up, who is of a different race, immediately he was approached by a Lowe's representative and asked if he needed help. The Lowe's rep went into discounts, deals, Lowe's credit etc... I normally don't like to leave reviews like these, however, I feel this was more than blatant. I state the time and date so that Lowe's, if they care enough, can actually look at their own video footage and see that I was clearly looked over as I was in the area for some time.

Three appointments for delivery, three no shows! - I think my title says it all. Simple order, a new refrigerator. I take a day off from work to wait for scheduled delivery- by 2:30 they call and say they have to cancel. My wife takes off Friday, again, they call at 5PM claiming that the truck has broken down. I am told on Saturday that they will deliver it on Sunday. Miss church, hang out at home all day and it's been cancelled again. I am beyond ticked off! I know things happen but in reading other reviewers this looks to be a systematic problem. I refuse to take another day off from work - who can do that? I guess I'll have to cancel the order altogether. My wife is beside herself over this and I just want it to be right.

My first and last purchase ever at Lowe’s. Honestly go to Home Depot and save yourself the hassle! I made a big purchase of 4 appliances 3 months ago ($3,000 approx). Ever since, I’ve contacted Lowe’s 8 different times about different mistakes that they’ve made to my initial order. Worst of all? I haven’t even received the full order yet!

First they called on a Friday and said they would deliver our stove and refrigerator. On Saturday morning they called us and said it was a problem, "We have your stove but no refrigerator." They delivered our stove, it was damaged. The guys didn't know how to hook it up, and my wife noticed it was the wrong stove. Things got worst but I did get my money back for the stove and went elsewhere, better stove better hospitality and service. It's over a month later and I received a call on Friday night again and said they're going to deliver my refrigerator Saturday morning.

So we purchased 19 windows and two screen doors from a Lowe’s in Bartonsville Pa. Paid thousands of dollars in installation. Project started Sept 4, 2018. It is now Sept 29th 2018 and I am the one caulking and priming the windows. 3 guys for 3 days for 19 windows. Only 1 guy worked 12 hours for 5 days. Left. Never came back. I have taken pictures and videos! I am about to go to the local news for help! The sales rep Sal won’t even call us back. I would never ever recommend Lowe’s. I am so disgusted with their customer service. My house is upside down - furniture moved away from the windows. Pure chaos! Two windows that belong in the garage are still not installed. Locks on screen doors still not installed!!! Molding in kitchen window still not installed. I feel like I was Robbed!

For over two months I have been trying to get Lowe's to have the ridge vent installed on my house. The local sales rep. and store state they have nothing to do with this even though these folks sold me the job. I have spoken to a least 10 people at corporate office including supervisor and everyone promises to get something done, and call me back. Nothing has been done. I paid for the job around five months ago and never signed off that the job was completed. I finally told the last few reps. to stop apologizing since their apologies are meaningless.

Do not use them. It took us two months to get a floor put down. Multiple incidents of ordering and getting the wrong supplies, broken supplies, scheduling ridiculousness. Multiple complaints, hard to get money back, absolutely terrible customer service. I wish I had read reviews before we ever did business with them. We just signed a contract for 15 new windows installed with Home Depot and they’re going to build us a new deck. Lowe's would’ve had that business because we have always worked with them however never had any home-improvement done. They are absolutely horrible.

I am so unhappy with Lowe's customer service. I can return things at Home Depot, they don't need a receipt nor do I have a time frame. I wanted to return an air conditioner we had purchased this summer, but never used because we bought one without a thermostat. It was out of the box, without a receipt and past the return by date. However, the employees said, "You can't return it without the box." Amazingly, we found the box, made a second trip only to be told I had no receipt and was past the return date. COULD I NOT HAVE BEEN INFORMED OF THAT IN THE FIRST PLACE? Or, better yet, could Lowe's simply have let us return a new product - never used - with proof that I had purchased it at that store (from my credit card statement)? Since Home Depot is so much easier to work with, they will have my loyalty.

Sunday, Sept. 23 we stopped in the Brookhaven store to buy a Maytag wash machine. The saleswoman was very friendly, professional, and knowledgeable. We were told that it coud be delivered Monday, Sept. 24. We should expect a call or text late Sunday night to confirm. Between 2pm and 4pm with a 30 minute prior to arrival is what the text said. I made myself available all day since some companies have arrived earlier than expected. I waited till 3:55 Monday then I decided to call XPO myself. I was informed that the route had been changed and it won't be delivered till 5pm - 7pm. I wanted to know why I did not receive a call earlier? The rep sounded surprised and asked, "you did not get called?" NO CALL!!!

If you are thinking of purchasing a product that has to be ordered or anything that they have to install. Absolutely one of the worst experiences of my life. I'll spare you the gruesome details but sum it up by telling you - I ordered a product at the first of May and here it is October and I still don't have a properly installed product. And I have to tell you the assistant managers and the employees here are not only rude but are WEIRDOS. I can't report on the manager because I was never allowed to speak him, although the assistant managers act like they are the store manager if you don't quiz them. The company they use for installation of some things is INSTALL PROS. They Are idiots and don't know What they are doing. Trust me on this - save yourself a lot of trouble, inconvenience and money. DO NOT GO TO LOWE'S!!!

Buyers beware and ask MANY questions when buying "scratch and dent" appliances. I thought I was buying a refrigerator with a dent in the door. I was aware of it and fine with that. After getting it home, discovered no ice maker tray and the inside had dried spilled food on the shelves and bits of food in the crisper. I called and was told that the refrigerator was USED, RETURNED and REPAIRED!!!! Was not told that when purchased. Contacted Lowe's and Samsung several times.

After placing order over the phone on Monday my delivery was scheduled on Tuesday between 8-4 pm. I waited and nothing. Call them after 5. They said it hadn’t been place but Wednesday it will came just call before 7 am and I did. Young person answer and said yes the order is on the truck and will came but something in my head was telling me around 9 am call and confirm the time and they transfer me from person to person and at the end they said it WASNT PROCESS Yet. I was really upset and disappointed on the way they did it (I have people at home waited for that to work). At the end I cancel my order. Couldn’t wait until Friday or who knows when. Very disappointed. Never ever call and place the order from Mount Pocono Lowe's PA.

Lowe’s construction manager (Chris **) has no apparent experience in construction. I’ve been in construction for 35 years and have never seen such a flagrant butcher job installing windows. Spoiler alert, a sawzall is not a tool used when installing remodel windows, but is necessary when windows are measured wrong by both the inept sub and so called construction manager. Lowe’s managed to find every excuse in the book to shun their contractual responsibility and complete the window installation for my mother.

I am so frustrated with the West Ashley Lowe's that I cannot see complaining to them would help. The store has the worst customer service and pro representatives I have ever had the misfortune of dealing with. Flooring Pro: I ask him to order a tile sample and he looked it up and I was told I had to call the vendor directly to order the sample. I took the information he gave me and called the vendor to order the sample instead I was told by the vendor they could not deal with me directly. I would have to have a Lowe's Pro order the sample at the store.

We had hardwood installation done by a Lowe's Naperville IL installer who was arrogant and rude from the very start. He complained of leveling problems. Walked out first time. Second time he came also he complained all is not well. Walked out. Our independent contractor says even the room where Lowe's installed hardwood, they had done it the wrong way. If they had followed the parallel to beam installation we need not have leveled and spent $1000 extra on that. Now Lowe's is not completing the work. Phone calls are transferred from person to person. STILL OUR PROBLEM IS NOT SOLVED. Never will I recommend Lowe's to another person. Didn't expect this treatment from Lowe's. So sad.

Purchased a Weber Genesis ii E-410 liquid propane grill online on 8/30/2018. Three weeks later on 9/25/2018, and still no estimate on delivery. Called the local Lowe's who is supposed to fulfill the order, and was told there was an error in how the order was routed. Customer service said they could get me a Weber Genesis ii E-310 Natural Gas model for equivalent price. I accepted the offer, but quickly realized when they sent the receipt they switched the model down to the "Spirit" model. I immediately called customer service back explaining it is not the same model. Customer service said "well, it's a Weber". Completely unacceptable, this grill is not even in the same ballpark as what I initially purchased and trying to pass it off just because it has the same brand name will not be tolerated.

We are trying to get our washer fixed for a month now on our extended warranty from Lowe's. First the repair person did not have the part although he said that the pump is getting broken very often. He ordered the part and it came two weeks later with a broken edge. The packaging was minimal and the package had no tracking. The cheapest possible transport. We had to cancel scheduled appointment for the pump did not arrive soon enough. We scheduled another appointment with the repair company A&E Factory Service and we received it a week and a half later on Tuesday afternoon. However we also checked with Lowe's (the repair is due to extended warranty through Lowe's) and were told that the appointment is really scheduled for Wednesday morning.

My husband and I went to get a new fridge (ours decided it wanted to stop working the night before). Went into the store explained to them we needed one asap. They checked the availability on the ones we were looking at and finally we found one. Got it all loaded onto our trailer and took it home. Opened it up and it was the wrong one. Called the store where we purchased it and explained what happened and asked if we could have someone come out and exchange it with the right one since it was their mistake. The response I received was "the trucks are unloading now but let me talk to my manager and see what we can do".

After 5 weeks of setting up meetings around multiple people's schedule we paid in full for a new countertop, backsplash, sink and cooktop. Yes, that is all. We paid in full on 7.4.2018. We just found out today they are excited to be installing the countertop on 10.10.2018. This has been one joke and hassle after another. Lowe’s does nothing, NOTHING, to help. If anything they placate only. I would never have let their contractor come in my house if I had known he is incompetent and way too busy to care about the job. He has caused delays due to his total lack of knowledge about the details, has failed to come and check the workers’ jobs (calling only once at 6:30pm to tell us he was too busy, were we happy? We paid for him to answer that question!).

What happened? Damaged appliances were delivered and install. What was expected? To have appliances delivered, installed, and in service without any damage. What was the impact? Lost time, weekend plans changed, the hassle of having to be on the phone explaining your complaint to 10 different people. I wish I have read the many bad reviews in this page. At the end of the day I did canceled my purchases and Lowe’s is on their way to pick up their junk and return my old appliances which still work. I’ll look somewhere else to buy my next set of appliances.

We bought a brand new Frigidaire Side by Side Refrigerator from Lowe's. Within a year the water and ice maker dispenser went down. Called Lowe's customer service and got a good representative on the phone. She got a company to come out and fix the issue. About 6 months later it went down again, the same thing. Water dispenser and icemaker. Now it's been one month later and it's still not fixed. Customer service keeps stating they called the company (Hill's Appliance) about the repair. Hill's keeps saying the parts were ordered and now after a month states it may be another week but not definite about that.

I received a renewal notice for my three year old Frigidaire Refrigerator. Lowe's wants $546.49 for a new three year protection plan. That is with a 20% discount. I will never buy another appliance from Lowe's.

I started the process of ordering a new front entryway door including sidelights and a storm door on May 22, 2018. The contracted installers came mid June to install the whole thing, the first issue was the storm door was 4 inches too short, so that needed to be sent back. The second issue was the Masonite fiberglass full glass door made a terrible rattling noise every time the door was open or closed. I called the local Lowe's and voiced my concern. The manager finally told me that Masonite had to send out an inspector to look at the door. He came a few weeks later and submitted an approximately 8 page report regarding the door, confirming the rattle and several recommendations for the installation of the new door that was being ordered. The proper length storm door finally arrived mid August and was installed, so I went most of the summer being unable to have my front door open!

We placed an order for 10 interior doors on August 20th (lead time of 3-4 weeks). On September 18th we received a call from the shipping company that the doors would be delivered the following day. My husband took off of work and was able to convince our contractor to have his crew come and get started. The crew removed and disposed of all of our interior doors (bedroom, closet and bathroom) in anticipation of the arrival of the new doors.

Worst Fence Installation--Twilight Zone Stuff: Man, I wish I had the time and energy to go into details, but I am tired of telling the story and relatively speechless at my experience with Lowe's...long story short: Preface: I have a good standing, Business Account with Lowe's. 1. A two day project took 4 months. 2. I logged over 25 phone calls trying to get this project done. 3. I was lied to. 4. I was promised full compensation for my troubles, but received only a 13% discount. 5. I will never buy another thing from Lowe's again, not even a bottle of water. 6. I have closed my business account. Buyer, be very aware!!! Pay that extra 10% for your installation projects before you consider hiring Lowe's.

Had an am appt today for service on a covered product. Called Lowe's warranty dept to find out why no one showed. I was told that because someone had tried to call me to verify my address the day before and got no answer, the service call was canceled. I was told when I made the appt. that the tech would call when he was on the way. I was not told that from the day I made the appt. until the actual appt. I needed to be on standby for Lowe's. Why all the extra steps when you owe the customer but it's all smiles when we owe you? I need Home Depot in my life.

When our water heater had multiple leaks we decided to go to Lowe's to purchase one and have it installed. We went in Friday morning and had what we thought was a great experience with a sales guy who helped us pick one out and set us up for installation. When we asked when it would be installed he replied with "Tomorrow. They will give you a call in the morning to let you know about what time." We said great, went to The Mills House to shower and dealt with no hot water thinking it would be fixed tomorrow. Tomorrow comes and we never receive a phone call. At about 1 pm I decide to call Lowe's and see what's going on. After being put on hold by them 3 times by 3 different people one person tells me that she will try to help me as the install desk isn't answering. I tell her what's going on, and she lets me know that installation doesn't just happen the next day.

We purchased a microwave, oven and stove top with a 5 year extended warranty from Lowe's in June 2017. In June of 2018, just slightly over the expiration of the manufacturer warranty, the microwave stopped working. A repairman was sent and he stated the microwave was irreparable and had to be replaced. Yesterday September 19 we finally closed the buy with the Lowe's warranty department. Between those dates were countless phone calls, emails and many many broken promises. I will never step foot in a Lowe's again. I'm making it my personal mission to spread the word of my experience and try to detour as many customers away from Lowe's as possible.

Paid in full $27,000 for siding for our rental home on lake in March. Was disappointed when they gave me a June 4 start date as I have renters, but was assured that it would be about a week and half from start to finish. Wow, can't even tell you what I went through for them to start on June 21st. Only two guys showed for the job and some days didn't show. Installers told me they would be done before my biggest rental of the season July 4 week. Of course they were not and materials and tools left all over lawn that was impossible to rent for my $2400 that I get. Called customer service rep Kiara ** that was assigned to my job and she told me that I would be compensated.

Lowe's has worst customer service in the world. Purchase a cooktop online. Waited for delivery twice. They no show twice. The day before I receive a phone call from the delivery company confirming the delivery. I also, call the delivery company at 1 pm the day of delivery to confirm. I was advised, the item should be delivery around 2:30pm. Received NO DELIVERY... List of reason provide by Lowe's Why they DID NOT delivery item. The first time, I was told, there was no room in the truck by Lowe's. Item was take off the truck. It's was on the Manifest but delivery company did not pick the item to delivery to customer. Why call the customer the day before to confirm delivery, when there was no cooktop.

I started this process back in May. Not only did I have to drive down to Pembroke Pines from Boca Raton to sign papers (what happened to eSignatures?) because the Boca Store couldn't handle the request for my property in Hollywood. The paperwork had to be redone a few times due to errors so I spend 3.5 hrs in the store on a Sunday. It is now mid September and the Permit is still sitting, un-approved, with the City of Hollywood. It has been four (4) month, still no impact doors, Hurricane Season is almost over and I have been paying for the doors since May. The update phone calls have stopped! I will never use Lowe's again for any of my projects. What was I thinking in the first place?

We hired Lowe's February 28th to do the a professional finish for our Kitchen, Living and half bath. The project included drywall, flooring, heated floors, cabinets, paint and mill work. We had licensed professional overhaul the plumbing, electrical, and HVAC which was completed in April and work fine. Our project was schedule to be complete on Mid May but Lowe's lost our cabinet and could not find them until May. Our project then got extended to end of June 23. The contractor provided by Lowe's did not have the experience to complete our job. He often did not show up to our job and when he did the finishes were not what we paid for or had discuss. Many months (9 month from start, 3 month after our schedule completion) later we still have no kitchen. Our project is incomplete. We now have sewer smells, faulty electrical, HVAC filled with construction debris.

We are in the middle of two major installations through Lowe's (new windows for our entire house, completely remodeling two bathrooms). Customer service has been awful from the moment they took our money. We paid for our windows the first week of June, told they'd be installed by mid-July. That changed, then changed, then changed. Now they say mid-October. Twice we've been told they were delivered to the store only to be told the next day they don't know where they are and will be reordered. With the bathrooms, the salesperson was absolutely clueless. Mistake after mistake that we had to correct. That project is at least looking like it will be on time though (the materials are in our garage, so we know they're in). I can't speak to the contractors themselves because we can't seem to make it that far without problems.

My husband and I needed a new range. The salesperson at location was very helpful. He went out of his way to help with our purchase. This was on a Saturday night and range was to be delivered the following Saturday. Lowe’s thirdparty delivery service is awful. We had requested delivery in the afternoon but had not heard anything before 7:00 pm about what time range would be delivered. Called store the last time at 8:30 pm asking about time frame. Finally received call from delivery service just before 9:00 pm with early morning delivery time. Lowe’s needs to change delivery service. Will never deal with Lowe’s for items that need to be delivered again.

I've ordered everything online and this is the first time I've ever order anything online from Lowe's and it will be my last. I've ordered the Frigidaire Range Hood Item #: 346106 | Model #: FHWC3660LS and it was scheduled to deliver in a little over 3 weeks. Home Depot had the same item and it would have delivered in a week, but I decided to go with Lowe's since it cost a little less. Big Mistake!! A few days before the schedule date, I got an email confirmation that my shipment was scheduled. I was supposed to get a call the day before or day off on the window of the delivery time.

Ended up speaking to a helpful supervisor, I'm happy the way she handled the problem.

I run a good sized property management company and we have been purchasing all our kitchen appliances from Lowe's for the last few years. Everything was great in the past and we used them exclusively and chose them over Home Depot consistently, but these last 6-12 months have been unbelievably bad with every single appliance order we have placed having issues with deliveries and billing from so many angles.

Warning. Never use Lowe’s for fence installation, installer John. Lowe’s this is how I feel, so my first online rant Worst experience ever with having a fence installed, first I’d like to say yes the 300’ white fence looks beautiful in front of our home when passing by, but for $6,000. It should. It was installed the beginning of June before our daughter's wedding, assured by Lowe’s Greg ** sales person that their professional architect will make sure it’s installed correctly. Greg measured himself. Delivered short on supplies, then we come home to this 1/2 of scalloped fence smack in the middle. Countless calls to the Salesman that says it no long in his hands, calling corporate, countless days, looking for this to be corrected, and here we are In September. They are the worst telling us the replacement fence is on order, I go to the store and the fence has was received in the back on 7/12/18.

The installation of this fence was incorrect. They hired an inexperienced company. They didn’t haul off debris and left the yard a mess. The gates were incorrect and they have now ordered the same gates 6 times. This has been going on for 4 months. I now have to hire a different company to fix the problems. Do not trust your fence install with Lowe’s. Communication is horrible and they are not helpful. The fence was installed crooked and the gates broke within a week.

I purchased a refrigerator on 8/20/2018 with a delivery date of 9/14/18. I opened a Lowe's charge account to purchase the fridge. 1 week later I received a bill for the fridge with a payment due date of 9/18/18... then I am told the fridge will not be delivered until MAYBE 9/17/18. I called Lowe's credit card service to defer the billing until I actually receive or at least they ship the fridge... Lowe's will not work with me and said that is their policy and I could pay late and they would waive the late fee charge... how ridiculous is it that they suggest I pay my credit card late and not work with me. Not only am I paying for something I did not receive I now am being given different delivery dates. This is not a fair policy and you should not be billed for something until it ships!

Just spent 45 mins looking at refrigerators at the 25th street, St Pete store. No other customers were around. There 2 sales associates. One checking on inventory the other on the phone with an unhappy customer. Neither said, "Hello, I'll be right with you" or "BOO!" We'd come to buy, left when realized they weren't interested in helping us...

Store 1787 has the worst customer service department of any Lowe's store throughout Georgia & Florida. (9/4/18) I called into the store to express my concern regarding an "interest" issue with a recent purchase, that should have been "6 months interest-free on purchases of $299.00 or more." My purchase was $1000.000. The person that answered said that the managers were in a meeting, but, she would talk with them about this after their meeting. I expected a call that day. ZERO FOLLOW-UP!

This is the third time I have ordered online from Lowe's. All they did was waste my time and I had to go to Home Depot and order the items. All three of the times I was left in limbo with no updates to the orders. All it said is that they were in process. I finally called customer care and was told the orders were cancelled. I guess no one bother to let me know or why. They really really suck!!! I have 3 Home Depots within blocks of my house and have never had a single problem with any of the stores or online orders I have made from them. As far as I am concerned they might as well close the doors since they will never get another penny from me.

July 11th-paid for measurement of windows... $53.00. Contacted department at Lowe's store. Besides being told they were short staffed was also told they currently had no supplier. Really. You had a sales on them with sign posted on store display. A number of telephone calls later... Lowe's employee contacted me informing me all my information had been forwarded to Florida. Wow, my home is in Minnesota. ONE MONTH later the measurements were taken. September 10th contacted store to get an estimated time for installation. Guess what? ORDER received, (supposedly) had not been processed. Approximately 3 months dealing with a non-existent vendor... Cancelled ordered. Placed order with Home Depot. Supplier does exist.

Please do not ever use Lowe's for a home improvement project. First they make you pay upfront. I will never do that again...then they contract the job out to lousy inept contractors. Our fence job was terrible. Very poor construction and was put in the wrong spot. A job that should have taken 1 or 2 days took over a month of return visits and repairs. It still isn't right. Lowe's doesn't answer or return calls and just gives you the runaround... It is frustrating and stressful. Shop around and hire a legitimate contractor.

I bought a dishwasher and installation service from Lowe's on August 31st. They charged my AMEX for the agreed amount and they scheduled the installation technician to come to my home today Monday Sep. 10th. Around 11:30, since I had no news from the installer, I called Lowe's. Short version is. More than 45 minutes on the phone. Most of the time on hold. They couldn't find records of the transaction. After being transferred to different extensions, I was told it was my fault because I never paid the purchase or the installation. I told the rep. I had my credit card statement in front of me and there was a charge from Lowe's, on 10/31/18 for the agreed amount.

I purchased $9800 of Pella windows at Lowe's and to be installed by Lowe's. The windows were not installed properly and the job was never complete. The windows are not properly flashed, fastened, not plum and leaking. Customer service is terrible, I have been lied to and they have no follow through. This was started in January, they came again in March, both times they did not have the materials necessary to complete the job. There is a problem with every window. I have tried to resolve this with Lowe's to no avail. Their customer is the worst I have ever experienced. The workmanship is absolutely horrible! Water is leaking into my home! What a rip off. I never expected this from Lowe's.

Bought a whole house generator in May 2018 and it hasn't worked from the 1st day it was Installed. 1st Installer claims that a wire was missing and drained the battery. Then we are told a sensor is bad. Call Generac to find out that the wire is not sent with the unit, Installer to purchase it and that the Installer is not Generac certified. Great right, Generac suggests we get a certified person out to look over the Install and generator, so we do. Well the list of things that are wrong with the Install, is a mile long. This Installer had no clue what he was doing and Corporate keeps pushing me off for weeks now. They keep saying this Installer is certified, um no Generac would have him in the system. We called 3 different times to Generac to see if we got the same answers.

I purchased 5 fans online and received confirmation/order details. I went to Lowe's of Alexandria Customer Service Desk to pick up fans per online notice that they were ready. I gave Tracey my confirmation numbers. T told me the fans were not at the CSD and I had not purchased the fans and that’s why they were not at the CSD. I asked how I could have confirmation numbers if I had not made the purchases. T turned around, walked away, took a seat, and started doing something. Not facing me she said, "I can still hear you." I refused to talk. T turned around and said, "I had to go get the fans, bring them to the CSD and buy them."

I ordered a wood treatment product I wanted online from Lowe’s as they showed a 3-day delivery date which was faster than Amazon, Home Depot, etc. My order was confirmed via email, but there was no shipping tracking number ever given or any further communication. After 9 different attempts to find out what happened with my order over the next 6 days (online, phone, email), I finally got a manager who said that I can expect the item in 4 more days. There was never any notice online or via email of a delay. If I had known the item would take 10 days rather than 3, I would have canceled my order and placed a new order elsewhere. Now I am still waiting with no assurance that I’ll even get the item after 10 days. Horrible communication about order status and delays. Lowe’s says they have no control over when their suppliers' ship. My advice, do not believe any delivery date you are see on Lowe’s website and go elsewhere.

I purchased a Hotpoint washer and dryer set in November of 2015, and I also purchased the product replacement plan that was good for 3 years up until November of 2018. Well, the wash machine flooded my home in August 3rd of 2018, so a repair tech was sent to fix the problem. He ran no tests, didn't believe me when I told him what was going on with the wash machine or where it was leaking from. So he ordered some random parts based off what he thought was the problem. I admit those did temporarily fix the problem for about 2 weeks. Well all the sudden on August 20th 2018, the washer flooded my home again. I called the same repair company that had just recently serviced the wash machine to come and check it out because the problem obviously wasn't fixed correctly.

When a very large company cancels an online order due to running out of that item, even though item was considered "in stock" at time of order, one would think that this huge company would automatically search nearby inventories to get that out of stock item. In fact a neighboring store did have that stock. When calling Lowe's two separate customer service representatives stated that "it is not our practice to search other store inventories". Then I got on an online chat with someone that stated that Lowe's can check other store inventories but that it is a different number. What a sad way to run a huge business. Maybe it's time that people started going back to the brick & mortar stores for the best business. There is a reason Lowe's has an overall rating of 1 out of 5 stars.

Purchased a GE Air conditioner from Lowe's in July. It breaks in August. They won't do store credit because it's outside of 30 day warranty. GE won't do a refund because they didn't sell it. So now we have to go through a lengthy return process to get the same model that will probably break after 45 days of use next summer. Will never shop at Lowe's or buy GE ever again. They sell crap.

I have spent over two months calling Lowe's about the ridge vent that was not installed. When I finally spoke to the local sales rep he stated he couldn’t do anything and contacted the corporate office. The corporate office did not get back to me until I called several times. After two months nothing has gotten done and I am told again that the local installer will get back to me, again. This is the same local installer who wanted an additional $1500 from me. My trust for the installer and Lowe's is zero. A local reputable company would have been a much smarter choice. DO NOT USE LOWE'S.

I purchased a riding mower from Lowe's in April 2018. I didn't purchase an extended warranty because for 1. It was a brand new mower. 2. I was told by one of Lowe's employee that it was a great mower. Now after a few months of purchase the mower and after the return period the mower is making popping sounds, and noises unheard of from a new mower. The front is leaning to one side and the steering is very loose. There is very little control in the steering! I filed a dispute with the company and it was denied.

Yesterday, we went to Lowe's and saw 1 "washer/dryer storage drawer" selling for $10 at clearance area. Wow, we were so surprise "why so cheap", and figured out it's damaged. But, it's still working OK. So, we decided to buy it. Now, there was the problem at cashier at check out. They were as surprise as us when saw the price written on ads. Then, after discussing in group, they decided that DON'T sell this with the price on Ads for $10, and adjusted the price for 75% off original price which is about $270. The manager with the face "nothing guilty or ashamed" to ask us "buy it or not"? This is what you guys make deals and treats to customer? You guys are NOT honest, and hurt feelings to customers. The store is at 750 Newhall Dr, San Jose, CA 95110, and appliance manager name is ** (ext **).

Lowe's uses Synchrony Bank for their credit Card Services so you are forced to deal with two companies when trying to resolve credit or charge issues. Example: To see your statement you have to get on the Lowe's Credit Card site and download the statements from Synchrony. But to review your actual charges, you have to call or visit a different Lowe's website. I'm not even sure where or who to call to make a complaint about charges: Lowe's says call Synchrony. Synchrony says call Lowe's.

Purchased blinds in January of 2017, installed in February. Front picture blind delivered to my home was damaged badly. They reordered, took forever, came in built wrong. Reordered, didn’t hear anything for months, went back to the store again only to be blown off by **. Store manager reordered, waited, waited, came in wrong again. After waiting and getting blinds that were continually not right, a letter sent to CEO, asking for someone to intercede and get this right. The next set came in wrong again. I was so upset I just gave up. Out of the blue I received another set, lo and behold it was right. I’d asked for a refund for those blinds for all the drives out to Lowe’s store and the headaches and calls there. NOTHING! Just what I would have respected from them. YEAR AND A HALF LATER, I NOW HAVE A BLIND COVERING MY PICTURE WINDOW.

I ordered a grill online that was available for pick up. Then I called the store to inquire about when I could actually get it. Between not answering and hanging up on me, 45 min later they didn’t have one!!!! And then they couldn’t even help me cancel the order. And Donna was rude because this wasn’t bad enough!

We purchased Lowe's white vinyl fencing. We needed some additional parts as we are installing ourselves as one nice thing was that online orders are honored with military discount. That was the only good thing that I can say about Lowe's. Received a call from the W Philly store stating that all items were in stock and ready except for one item. That one item we were able to get from our local store in NJ. Therefore we asked them to cancel the one item and ship the rest.

I recently bought a new home and decided to use Lowe's to install blinds. When I got to the store there was no one in the dept and I waited forever for someone to come walk by to assist me. Finally someone came by but he didn't work in this area. He paged someone that could possibly help but she never came. Apparently she was on her lunch break. I left my name and number around 1 pm or so to have her call me so that I could come back and talk about my purchase. And she called at 3:30 pm and said she would be leaving around 4 pm. REALLY??? And the only other person who could possibly help was on medical leave. After going back and forth several times I finally got measurements for windows on a Thursday and was told I could go back in store on Saturday to order blinds.

Please never consider Lowe's for any major project. They sent a nice sales rep who kindly took my credit card as account info and stated my deck would be installed before the 4th of July. It was finished as promised but it was horrible. Unlevel, unprofessional and I kept calling for help and Lowe's just sent the same crew to butcher the project even more. I finally signed off on it so I could be done with the lies and run around.

It is with great sadness that I write this post. Lowe's have lied, and lied, and lied some more. Today is Aug 29th. We contracted with Lowe's Home Improvement to replace our roof with a GAF certified roof because of the warranty. We paid 6000.00 total to have it professionally done on our home... We could of went with any fly by night roofer and paid half the cost but we thought, if we hire a professional we would get a professional job done...especially when you spend thousands of dollars. My husband and I have depended on Lowe's for all of our home improvement needs for many years, BUT NO MORE!!!

Had a sales rep come out on 6/7/18 for a fence & installation quote. Ask how long it would take to install the fence & was told they were 4 weeks out & I was ok with that so fence was purchased & everything was scheduled. Subcontractor came out to remeasure the yard on 06/12/18, asked him what date the fence would be installed & he told me 7/6/18 which was around the 4 week mark that the Lowe's sales rep told me so ok great! During the next few weeks there was no communication from Lowe's or the subcontractor. July 6th comes and no one shows up at the house so I call my Lowe's "Project Coordinator." My call goes directly to voicemail so I leave a message. I give it 24 hrs & hear nothing back so I call again and again. My call goes straight to voicemail & another message is left. This pattern continues for 4 days and no one calls me back.

Updated on 12/05/2018: I have been speaking with a Customer Service Representative since August 2018 trying to get my deck fix. I have only been getting the run around and realize today they have no attention of fixing my deck. He calls me faithfully every time. He said he will if not available he will leave a message. They sent someone out in August an expert in building decks, he took pictures and made recommendations to me and Lowe’s. I was told once they was waiting for the pictures, then the planning material department for prices to replace the deck. I was told they will replace the deck but wanted to know if the city pass the inspection on the deck.

My wife and I are having a horrible customer experience with the Install Sales team at the Lowe's in Simi Valley, CA. On a handful of jobs (Floors, Carpeting, Window panels), the call back/follow through on status updates has been abysmal. Additionally, there have been botched appointments when the vendor stated a time to work on a project, but they came out at another time. Thus, my wife was stuck in a house during a recent heat wave. Also waiting to get an inspection report on our issue with the Pergo floors, which has not been received yet.

It is with great sadness that I write this post. My husband and I have depended on Lowe's for ALL of our home improvement needs for many years, BUT NO MORE!!! They have lied, and lied, and lied some more. Their customer service is HORRIBLE and they obviously do not give a damn if they make a sale or not. Today is Aug 28th. I have been trying to buy a new stove since August 2nd. Lowe's has screwed this sale on a hundred different levels a hundred different times. I truly believe that they are simply clueless robots that don't give a rat's behind about customers. GOODBYE TO GOOD RIDDANCE!!!

Last Wednesday while shopping at Lowe's Apple Valley California, I went to the nursery to see if there were any shade trees left. I found a Sycamore and a Modesto ash that suited me and bought them. They were discounted to less than half of the previous price. After a lot of work planting them,(they were 12 gallon containers and 12 feet high), I showed them to my neighbor who was watching the planting. He looked at the Sycamore and said you have anthracnose fungus infecting this tree. I spent hours on the computer reading up on this fungus and what it meant to the tree. It is incurable. With extensive maintenance and expense, the tree will still be deformed, have browned leaves and occasionally defoliate. I don't want to buy that kind of problem or spread the fungus into a new neighborhood.

Custom order tile was delivered broken three times. The guys came to install it and it was broken. After an hour on the phone with Lowe's we had to bring all the materials in the house, they said they would re-order a custom order tile again and the guys left. I’ve taken off work to be here for installation and the products delivered are faulty again. We used to Lowe’s for some window insulation. It was a horrible experience. Decided to give them one more try. But I’m not even going to shop there anymore.

Spent $10,000 on a windows and doors project. The supplies were delivered so we called to see about install. We called 3 times and emailed just as many with no response. Finally 2 weeks later we get a call to do the install 3 weeks later. Upon install, it was found that we needed more stuff to the tune of $1700! At this point we had no choice because the install was partially done. We reached out to complain and were completely ignored by corporate and the project manager for our project. There was a replacement screen needed which we only actually got by showing up at the store and 2 weeks later got an email to see if we got it. When I replied back with my discontent, the project manager simply replied with, "Great, thank you for choosing Lowe's."

My daughter and I had a question about a sander. I asked an employee if they could get someone to help us. He said they would be right there. After waiting for 15 minutes we picked one out without any assistance. While we were looking at sandpaper an employee was there and we asked him about the sander... He had no idea what to tell us. I also asked about a replacement rocker for an outdoor rocking chair, again they had no clue. Really? Get employees that have knowledge about products. Going to take all future business to Home Depot.

We ordered and paid in full for custom kitchen cabinets from Lowe's 294 days (OVER 9 MONTHS!!!) ago and so far, it has cost us more than $10,000 beyond what we agreed to pay. There has been so many problems it's not even funny. The craftsmanship has been horrid, 3 of the cabinets needed replaced due to the installers. They've also managed to break 2 brand new appliances, run over my mailbox and STOLE STUFF FROM MY TOOLBOX (Yes, I have video footage).