Link Interactive Reviews

Link Interactive gives me a better peace of mind and I've had a satisfying experience with them. They've been pretty good with customer service. Very good to work with!

I saw Link Interactive at Costco. I googled it and they looked reputable. They are my home security service provider for three months now. Everyone at Link Interactive has been nice and helpful and installing the device was very easy. Link Interactive is great. I feel safer and have fewer worries now.

We had a problem with the system not staying active. I called and spoke to tech support and they recognized the problem and it was fixed right away. It seems like the problem is solved. I should know in the morning. Love your service! Thank you so much. We did our own installation so that is why there is no rating for installation.

I liked Link Interactive's price and home automation and being through Costco gave me more comfort. The people at Link Interactive are very professional, polite, and helpful. I had a few questions while installing the system, but the people were very accessible by phone and able to walk me through most of it. Wiring the panel for the take-over switch was the most difficult but everything else was straightforward. It's nice to have the automation and see more visibility from your phone about what's going on.

I heard about Link Interactive's security service through Costco and I found it to be affordable. It was self-install and easy to do. Their team was great when I called in with questions. They answered them and I had no problem. I now feel safer and have fewer worries.

I went with Link Interactive due to their price. It was fairly easy to install the security system. For any questions I had, I contacted their support, and they have been very good and helpful. They also answered my questions very quickly. Since having Link Interactive, I make sure I turn the alarm off before I let the dog out. It's nice that when the alarm goes off, I have a little leeway before they start calling.

Because of the price and their equipment, we went with Link Interactive. We had to read and follow the instructions to install our system, and it took time but we got it. We got a phone call saying our system is ready to use, and we didn't know when to go live with the system, so we called them back to find out if everything was ready to go. Everything is so far so good.

The people at Link Interactive are always nice. Our security system was very easy to install. The support is always available, and the step-by-step guidance is always on target. Since having Link Interactive, I feel more confident that the house is alarmed when I'm away. I'm constantly getting the email updates and notifications, even while I'm in the house, telling me when the doors are open and the window is going off and everything is online, it has an audit trail. In that sense, the app is super helpful too. Also, I can arm and disarm the system from my app so it's super easy. Anyone who can use a phone, it's what they need in their hands. Overall, it has been really easy to work with the team on any support issues, and the app capability and the functionality are super easy for people that are on the go.

We've had Link Interactive since February and so far it's been great. We decided to go with them because of the cost of their equipment and they got some better reviews compared to what we used to have. Installing the device was almost plug and play. I didn't have to call in and ask for help. We were really happy with the fact that we are able to program it from our phone in different ways. Also, the customer service experience so far has been really good. All of them were very, very pleasant. Every time something happened, they were right on top of trying to solve the issue. Leland, our sales rep, and his manager were excellent when we were having my lock issue. The wrong lock was sent. It was the distributor's fault, but they were still on top of it. So, kudos to them.

We had a new house and were looking for the cheapest security system and found Link Interactive. It wasn't tough installing the system. Everything was in here but I had to call them as it was difficult especially handling the different terms. They helped me to understand that and the interactions I had with the team was good.

We were looking for home security systems and came across Link Interactive, looked up a lot of reviews and liked the price and the ease of install. However, some things took a while. There were some doors that we thought we would be able to install, ones that are drilled into the door, but we weren't able to because of size reasons. I think that the size wasn't particularly clear on the online description. There were also some frustrations with getting it all programmed, but in general, it was fairly straightforward and it worked. Now, we just set the alarm whenever we leave and don't worry when we're on vacation or at work.

I have had Link Interactive as my home security provider for two months now. I got the system because I do most of my business with Costco and they are very reputable and their warranties are great. They stand behind their product and Link Interactive is what they promote for home security, so I actually bought it through Costco. I needed help on a couple of items during the installation and the team was very extremely helpful and professional. And the actual cellphone system that they set me up with it first wasn't the best, so they swapped it out with AT&T instead of Verizon and it worked perfectly. Since the installation, I feel better knowing that my stuff at home is safe and more secure.

The monthly pricing of Link Interactive won't change based on if I add more devices so I signed up with them. The people at Link have been very responsive.

I researched a lot between Link Interactive and other home security providers, and Link Interactive is the best I could get in terms of service and options. Installation was complex because we had already installed and it was a little different, so Link Interactive walked me through everything I needed to do with the existing one and use it on top of various small things I bought from them. They were very thorough, detailed, and spent quite some time working with me and helping me figure out things. We live in a 4,000 square foot house and now we are a little relaxed and happy to have security. Whenever we go out, we use all those automation things. There is a sense of satisfaction that we are secured. Link Interactive is the best in home automation and security combo.

Link Interactive had the equipment I wanted and so I chose them. Everything was excellent with their people and the service. The company itself is very good. I’ve been happy with everything so far.

Link Interactive is cheaper than other companies. However, I had a little issue getting some of the pieces to work and my smoke detector still doesn't work. We’ve had this reset twice and it still does the same thing. I’ve just been really busy and haven’t been able to call them back. Everything else works fine. They're also very helpful when I call.

A friend of mine was happy using Link Interactive, and because of this, I also started using them as our home security provider since March. The installation process was pretty simple and straightforward. Normally, I'm supposed to have a two-way communication right on the panel because it's got its own cell radio in there. This enables them to talk to me directly through the system, without having to call our house or my cell phone. I tripped off the system on purpose, just to test the two-way communication. It didn't work during the first two times, so they wound up calling us on either our landline or our cell phone. We activate the system when we're on our way out and we deactivate when we come in. Occasionally, we forget to activate it so we do it on the mobile device, which is a pretty cool feature.

I had a cat and dog sitter who got old and was hit with dementia. I knew she’d be setting the alarm off every day, so when she was no longer able to come here, I got the alarm. Link Interactive's monthly rate was cheaper and I could take the equipment with me if I moved. Also it seemed to be better than the other wireless one on one of the reports I read. There were 17 doors and windows I had to do, but it was very simple once we figured it out. I had a friend help me set the control panel up and she timed the system to 8:00 in the morning till 9:00 at night. The cat sitter came in after 9:00 and set off the alarm. The Link people called me and I told them she was good and then she called me because the reps from Link were talking to her and she was upset with the alarms going off but they were very nice. I also got the key fob and it didn’t seem to work, and I called them and found out that I was supposed to hold it down for three seconds.

I like the fact that I can operate the Link Interactive system from my cellphone. The only thing I didn't like about it is the installation part. I had to do a couple of trial and error methods because I put the sensors on the wrong door initially, and had to do it twice or thrice before getting it right. It's easy to install, but I would rather have somebody come in and install it.

Link Interactive has been an easy company to deal with. They offered a great price through Costco and were very helpful during the installation. I’ve called them a couple of times since we’ve installed it to tweak a few things. I added a couple of sensors and called their tech support, and they walked me right through it. It gives me satisfaction knowing that things are being watched while I’m not home.

I like the quality of Link Interactive's equipment and the price is very reasonable, particularly, the monthly charges. Installing the device was fairly easy. The system is very easy to understand. My favorite part of the whole thing is how I can arm or disarm the alarm right from my cellphone because I'm terrified that I'll go home and forget the passcode. The alarm went off one time when I was testing it and it's a very scary sound that I don't want to hear it again.

Installing the Link Interactive system wasn't simple, but they were there to provide step-by-step information. They printed out an instruction sheet and if I had questions, all I had to do was give them a call. Recently they extended their hours, so I was able to call them way after my working hours, which is great. Whenever I had an issue, they always called back. One time there was a false alarm, so I called them. They gave me a couple of steps to take and it seemed to fix the problem. They’re always responsive.

I had Frontpoint security for a long time, but I switched to Link Interactive due to the price. I was not too happy with installing the Link system. I wish they had an option of getting someone to come by and help with installation. I also wish they had better follow-ups, especially about the problems. I was trying to call them because some of the gadgets were not working properly.

We've been using Link Interactive for four months. They have the advanced equipment and home automation. Also, one major factor for going with them was the video clips are kept online instead of on a DVR. The security devices are easy to install and their people have been very helpful. Link has a great equipment and they have a good team that supports it, so we appreciate the experience we’ve had with them. Costco made a good decision with partnering up with them.

I've been a user of Link Interactive for 2-3 months now. I like their low monthly maintenance fee, the camera integration and some of the smart home features. Installing their system was straightforward and easy. The one thing that's annoying is that if a sensor has an issue, their automated phone dialing service calls my cellphone repeatedly and either I'm at work or it's just an inconvenient time. And by the time that I did have a time, the sensor was working fine again. It's been one particular problematic sensor. But, it's nice knowing that I don't have to worry about the house. Overall, it's neat and affordable.

Link Interactive is do-it-yourself and cheaper than the other people around the marketplace. Their staff helped me with the installation, which was very simple, and I didn't have any issues. The system is like a security and home automation so I'm enjoying it.

A friend of mine told me about Link Interactive and they had everything I wanted for the best price. I was scared about the installation process but the overall connection process has been easy. However, I had a communication breakdown with the customer service team. My return was resolved but I had to follow up on it a couple of times. I have to call them again because I wanted to do an exchange for another window sensor but they processed it as a return. I would still recommend them.

I wanted cellular monitoring which is less than $30, and Link Interactive had it. Whenever I had a query, their team supported me well, but when I installed the system, there could have been more guidance from them which was not there. I work on the weekdays and only get free on the weekend, so when I got the product on a weekday, I didn't have anybody after 8pm MST to assist me. I'm also not happy with the home automation. They told me I can link my thermostat, TV and lights but those are too complicated and they don't work well when I try with the thermostat. I'm also not happy with the control console panel which is outdated. I'm thinking of returning the product but if they can reach out to me and get something settled, then I'll think about it.

Link Interactive uses the latest state-of-the-art standard system which is pretty standard and very easy to install. Their team members are very interactive and responsive. They have a system which can integrate, but it’s not fully optimized yet to integrate many other things. I tried to bridge an ISY 99i Hub with them, to control that in one home, because they don’t talk to INSTEON, another standard. I have a hub which is INSTEON-compatible, as well as Z-wave. I don’t know how to link these two together, so they are on their own. They don't talk to another controller.

One of my friends has Link Interactive, and for three months now, I’ve been an active customer as well. My experience was good. I installed the system and got it up and running. Installing sensors was very easy, but not so much for the external camera and control panel. The installation guide was not that good, which should have been better. I called their guys for the external camera and the installation help, but the code that they gave was not sufficient enough. I was also surprised to know that they were charging me extra, and that was a little bit disappointing. Those aside, Link Interactive is comparatively very affordable than any other security system, and I also like their do-it-yourself approach.

The Link Interactive team is extremely approachable and they know and understand how the technology works, so it was easy to deal with them. Being an engineer myself, it was fairly easy to configure all their items online and they did a pretty good job of having all the devices to the base station. It was just a matter of glueing the controllers onto doors and everything was up and running. We've been using their system for three months now, and the anxiety is a little less. Every time I step out, I know the security is in place and someone is watching over the house so I definitely have peace of mind. Also, Link Interactive is a much smaller company and is easily accessible. That's one of the best parts. I've dealt with other companies and it was not very easy to get around people. Working with Link was pretty satisfactory.

A combination of cost, flexibility with transitioning my ADT product over to their platform without any additional cost, and customer and site reviews are the reasons I went with Link Interactive. Because my system was being transitioned from an ADT system, anybody with less technical background than me would have significantly struggled with installing it. I didn’t have too much trouble because I could figure it out, but the directions were very bad. I called when I was trying to figure out where to actually start with the installation because there were multiple sheets in the documentation that said, “Start here.” It was not at all clear, but I’m forgiving because it’s all worked out fine and I don’t mind the technical challenge. If my wife had been the customer, she would have just given up.

I'm using Link Interactive's home security system, and it's been good so far. I went with them because of their association with Costco and their pricing. I had a few calls with them, and I was happy with their customer care. They were helpful, knowledgeable and polite.

I’m a new client to Link Interactive, and so far, everything’s okay and I’m a happy customer. I was looking for a home security, and I went on Angie’s List where they advertise. I checked on that and made a phone call, and I had a very helpful customer service gentleman who had something that is exactly what I was looking for. He was very thorough, very smart, and he understood what my needs were and he geared me in that direction.

We've had ADT before and our new security system from Link Interactive has some advantages over them. The ADT system relied on phone lines, but that line broke down earlier this year. Then ADT said they were only gonna do the FiOS and weren't gonna repair the system, but we weren't interested in that. Now with Link Interactive, our experience has been good so far. My husband was able to do all the installation which surprised me, but it seemed to be really easy. We have the glass break alarms installed, which are nice. We had a false alarm one time and I talked to somebody over the speaker there which was cool. Now, I have less worries and more peace of mind.

I've used Link Interactive for three months now and I'm fully connected with it. I show it to everybody every chance that I can. It has been an excellent experience.

I researched a few security systems. I like Link Interactive's wireless system and their monitoring. They weren't the cheapest but I like the stuff that they offered. The amount of equipment for the price was really a good deal. The only challenge during installation was I had to get another sensor. They shipped me out another one so I had set it up just fine. The technician locked me through the system, renamed the sensor, and that's all. Installing the system was very easy. The members of the Link Interactive team were tentative, but were all very professional and knowledgeable. They were trying to get a link pop up on the screen for my monitoring station. They worked on that for quite a while and finally got it going.

The customer service at Link Interactive has been great. Their salesperson was able to answer all our questions and explained why they were able to offer a lower price with the same hardware as other companies. Installing the security system was relatively easy. They had directions. We did have an issue with the cellphone module and it wouldn’t install. I made a quick call and they quickly sent out a replacement piece. I was able to snap it in and got everything working. Since installing our system, our sense of security has increased. It’s nice knowing what door is being opened because we have little kids. So when anybody’s at the front door, we’d know right away. That’s a great feature and being able to connect our front door lock is also another nice feature. It was a positive experience.

My Link Interactive security system was easy to install, and their reps have always been friendly. I had one issue with an alarm and they went ahead and called. When I called them back, I was happy that they were able to cancel that call. Link is a great deal through Costco.

My previous provider wasn’t able to deliver service that was appropriate, primarily because when they had to send somebody out in Las Vegas, they used a security service to go out. The problem with that is I live in a guard gated community that has their own security, and this particular security company that Protection 1 used illegally trespasses on a routine basis by tailgating other cars coming in the back gate to get to the houses in question. The other thing is, according to the security at my community, they routinely and on busy days, could be two hours from the time the alarm was received until the time the security company showed up. Protection 1 was not able to eliminate the use of that security company, so I started looking for alternatives and Link Interactive seemed to be a good alternative. Admittedly, it involved me doing part of the installation myself, which worked out okay.

When we first were going through Link Interactive, we got to talk to a tech instead of a salesperson, which was nice so we can ask how the system worked. They know what they're talking about. When we asked questions, if they didn't know, they'd say they didn't know and they'd get back to us. It's very refreshing to work with a company that was very focused on just giving you the product and trying to get sales out of the way. They weren't super pushy. I like that they'd be frank and open about what's necessary versus what probably isn't. And they didn't have a weird, crazy, long lock-in period. They're definitely the most ideal company for my wife and me.

I got Link Interactive because of the customization. I've had it for 2 months, and it was easy and pretty straightforward installing my system. I have peace of mind that things are being monitored and their team has been helpful.

Link Interactive was recommended by Costco and was cheaper than the other brands. It was fairly easy to install the system and it was very good talking to their team. I feel safer with Link Interactive. They provide great service.

I was searching online for a DIY system and I found Link Interactive. I found a few other ones but I looked at reviews for them and Link was the best. The main reason I went with them was because they’ve partnered with Costco. I’ve always been a big fan of Costco and trusted their products, so I figured if Costco trusted them, they must be pretty good. As a DIY system, the installation was extremely easy. They already programmed all of the sensors to the correct name that I would like them to use. It took under two hours to install the whole system, and I had a good amount of sensors. I had a house broken into in the past that’s why I’ve always used security systems, but I like Link because I can access it on my phone. It gives me a great sense of security.

Link Interactive seemed like a really advanced system for a good price. It's easy to install. I just called their reps at the end to make sure I'd done everything right and I had. I also called their customer service once because I wasn't sure if I set the system off accidentally. They checked it over and there was no a problem. It seems to be a secure system. When I'm away from home, I don't think about anything. And so far, it has been a completely positive experience. It's an excellent system.

I searched Costco.com to see if they had an alarm system available. I found ADT and a couple of other ones but I liked Link Interactive because of their cost, the materials, and the ease of installation. It was all around a better choice than some of the other major providers. Their sales staff is very knowledgeable and honest. I had a lot of questions on the panel and the sub-panel and they were really good about that. Their tech support gets the stuff done. My wife put in an online order because she called after hours, and they called back within the window she gave them. So it’s been pretty cool. Their sales and tech support are extremely responsive and supportive.

I researched security systems and I found Link Interactive to be good. From my last two months of experience since installing my security system, they are living up to my expectations. Although the neighborhood that I am in is pretty quiet and safe, I feel more secure and it's a peace of mind to have at home. Their technology is newer and not that expensive compared to others like ADT. For example, they have very good radio camera monitoring. I just followed their instructions when I installed the system and most of them were easy. When I had some difficulty with the sensor installation, I called them up and they guided me. They care about their customers. That's what I found from talking to them and if I deliver this to a small company, they scale to a lot more customers.

I have Link Interactive for two months now and it was easy installing the system. We had a couple more sensors put in and the reps were really good and very knowledgeable. My experience was easy and painless. Now, I have a better sense of security. I like knowing that when somebody comes in, I know that they're in.

It was due to Link Interactive being an encrypted system that we chose them. I would recommend it. I have it for three months now and I have less worry at night.

Having the device make us feel safer but their monthly charges were what has drawn me to them. Installing the system was not hard. Installation would have been easier if the first equipment that I got were working. So, I had to send some things back. The Link Interactive team were very helpful when I had to talk to them.

I've been waiting a year for my contract to expire with Vivint to switch over to Link Interactive. The two systems are the same other than the panel and add-ons. Installation went easy. I used the online chat and they were quick and helped me out with a couple of questions. I love the way Link Interactive uses Z-wave to have everything unlocked, which differs them from some of the other companies. I've recommended them to other people.

I used a different provider before Link Interactive and it was very good. I'm happy with that service. On the other hand, installing Link's device was easy and their people are very professional. Having their system gives us lesser worries.

My friend who was using Link Interactive had used many alarm systems and it was his favorite, so I trusted his recommendation. When I was first ordering it and getting everything sent, I got a call from one of the guys to make sure that I was gonna get everything I needed, the right amount of wiring and that I had all the instructions. I also sent him a picture of the panel, and he followed up with an email, too. That was really helpful, so that whole experience was great. The installer who did it for me was savvy, so installation was fairly easy. The two big benefits I have is that now I don't jump at all the different sounds I hear because I figure if it's something I need to worry about, the alarm would have gone off. Also, I travel quite a bit and have people take care of my pets. I have a different code for them, so it lets me know when they come and go which is nice.

I used to be a mechanic and work on electrical, so installing the Link Interactive security system wasn’t too difficult. The only problem I had was that the piece of paper they sent me was a little bit outdated, like it wasn’t even exactly the way it’s supposed to be. But customer service is very awesome and the rep that I talked to answered all my questions. There was where I want to be, to make sure that there was an actual contract and no change in pricing. I had read Link's policy and it stated that it could change and that’s the reason why I declined it. But the rep emailed me back and asked me if it was just that and that he could actually get a three-year guarantee on a pricing, and if I would do it if he got the guarantee. So I said, “Yeah,” and he ended up getting that for me very quickly. He kept sending me emails and kept in contact with me.

Installation of the Link system was easy. Since it was installed, I know who's coming and who's going at home, it's a peace of mind. Plus, the Link customer service were fantastic. I had a few phone calls with their team and they were good. I always tell my colleague that I am very impressed right now.

I went with with Link Interactive since they have an affordable price, and so far, I'm satisfied. Hopefully they won't change their rate in the future. Installing it was easy, and when we called their customer service for a little help, they were very resourceful and helpful. We have a nice neighborhood, but since having this system, we're more at ease when we leave the house or during night time.

We've used Link Interactive for a little over a month now because their price is better compared to other providers. I've had a good experience with them overall. The security system was easy to install. I now feel more comfortable when we leave the house. One time when the front door wasn't latched on well and then it got windy, the wind blew up on our front door and the alarm went off. I got responded to quickly. The only thing was with the little monitor, the main display, when I lower the volume on the voice that says things like, "Front door open" or "It's about to arm," then the alarm volume goes down at the same time. So, if the alarm goes off, then the alarm volume is low also. As an improvement, there should be separate volume controls for the alarm and the voice.

Setting up the sensors on the doors was challenging but I managed to get through it. Link's system is nice and if I decide to move, I can literally just unplug it and move and not have any holes in my walls, as the system wasn’t hooked up to any wires. Their staff were also very responsive when I initially talked to them. So far, I'm satisfied with Link Interactive.

It's been good with Link Interactive. I first heard about them through Costco and we've had them for about two months. We had ADT before as our service provider and with Link Interactive, the price was lower and we needed a camera installed. I had to call them because the transmitter wasn't working and they were very helpful. The customer service rep was very good.

We've been a Link Interactive user for four months now and so far, their customer service has been good. However, one time, one of the sensors didn’t work so I called to tell them I needed a new sensor and they gave me the runaround. They told me I had to be there in person when it’s three and a half hours from my house! So I went up there in person for them to only tell me that I had to take a picture and email it to them. So I got really angry, called them and emailed them the picture. When I didn’t hear anything for a week, I called up and threatened them with legal action. And so, they dropped everything and got me the part. They even credited me a free month’s alarm, which I was not looking for at all. But I was really happy with that because they cost me time and money when all they had to do was send out a part to fix the problem. And it's nice to have their sign out front because nobody breaks into the house.

My son-in-law has Link Interactive as a security system and he was pleased with it. He installed the system for me in the early part of February. The installation process was straightforward plus it's really easy to operate. I feel safer and I'm extremely pleased with it.

I'm a computer person and Link Interactive had the best combination of features compared to other brands. Installing the system was fairly easy. It's nice to be able to control it with our phones and see the system's status. A neighbor once left the door unlocked when she checked in on our cat while we were away. We were able to spot that and lock the door all the way from Mexico. Since having it, we just had one false alarm, and the representatives we talked to were friendly and courteous. We are happy with the system, it is the wave of the future.

I did an online chat with the reps from Link Interactive when I was considering what products to purchase and they were quite helpful in giving recommendations. I went with them for the reviews that were out there and the value that they have for the services. Installing the system was quite easy and was very straightforward. I feel slightly more secure with it. It was an overall positive experience. The product has good value and they have quality people. I've recommended them to a friend.

I was researching alarm companies and the name of Link popped up. I was also looking at how long they've been in business and some of the reviews were really good so I went with Link. Installation was difficult because I wasn't used to it. Although everything was simple on the instructions, I wasn't following them properly. Nevertheless, I recommend Link to a friend. Hopefully, they will have the doorbell camera coming out.

I was able to design my own package with Link so I purchased my security system from them. I like the package and installing the system was easy.

I did a lot of research on home security companies and then I compared Link Interactive against other systems and had one-for-one comparisons against other Alarm.com security providers. They did the best job across the board. The combination of all the features they offered being that they’re a cellular and a crash and smash system using the Alarm.com product line along with the fact that they have a pricing scheme. Even though they have the requirement for the contract, which isn’t something I necessarily wanted, but there’s a very few setup of it that don’t require a contract and the startup cost was very minimal. The cost of the equipment was very low. Everything made sense from their perspective. However, the real selling factor is that there hasn't been any push from every one of their customer representatives that I've spoken to that made me feel like I'm doing a car sale.

We value Costco and all their policies. And since they believed in Link Interactive, we decided to have them as our security provider. I installed the system on my own, and it was very easy. Plus, they have a very reliable customer service - I had to call the reps to order some more panels and keypads, and the interaction was perfect. Since the system was installed, we feel more secure.

When we moved to a different city, I got with Link Home Security which was the name it was back then. I got with Debbie and put it in my house. Debbie walked me through when I ordered the system and she has been fantastic. I installed the system myself and have been a customer for almost four years now. The whole support team over at Link has been wonderful. The system works great and we love it. I won’t buy anything else.

I've been with Link Interactive for two months. Communication with their team was very good, and installing it was easy.

I have Link Interactive for two months now and I am happy with it. Installing their device was easy and the people that I have talked to was courteous and professional. It has been fine since we had it.

I love Link Interactive. I liked the wireless, the reviews and the price. I'm in my seventies so during installation it took longer to decide where I was going to put everything. Then I've had some problems off and on with the motion sensor. But I know it works because some mornings I get up and if I walk slower, it'll go off. And if I walk quickly to disarm the alarm, then it doesn't go off. I've been with them for two months and called them several times. They were very helpful and nice. I feel more secure having the system. I had ADT before and they only had sensors on certain windows. I have a few windows that are by the bushes on the side of the house that are ground level and I always felt a little bit insecure with that even though the windows were locked and I had a special lock.

I've been with Link Interactive for four years. Set up was very easy and if I had questions I'd call the customer service and they were really good about answering questions and helping me. They'd spend time with me if I need it. The way things are today, it feels good to have a system that monitors the house when we're gone. Link Interactive is a great outfit and it works great. I'm on my third renewal with them, so I'm here to stay.

I never had a security system before and didn’t really feel the need for one. But since my wife wanted it, we purchased a system from Link Interactive, as recommended to me by a colleague. When we bought the equipment, there’s a book of instructions that comes on using the box itself, but it’s not super clear like a quick start for the overall package. And to make it more confusing, there were three different brands going on. There’s the alarm.com, there’s Link, and then there’s the equipment manufacturers themselves on the box. So if you’re looking for help, it’s confusing to figure out where you’re going to get help. But once I figured it out, the installation was pretty easy and I can explain it to someone else.

Since having the Link Interactive system installed, I feel safer and have less worries. It was easy to install and their team has been very helpful. I would recommend them to a friend.

I was surfing on the internet and looking for the best alarm service. I went with Link Interactive and installing the system was very easy. The service I was provided was really good, too. They’re very patient, informative, and helpful. We feel more secure and safer with Link Interactive.

We actually purchased eight or nine alarms from Link Interactive and have had them for a year and a half now. The first alarm required some attention, but the customer service has been very good. It was not difficult to install, but I had to learn it. I've also had to call the reps a lot when we were adding or subtracting services.

Link Interactive was already hooked up to the home that I bought. All of the equipment was there so I just used it. Then, we ordered the video camera but we don't have a place to plug it in and we haven't run the electrical through it yet. Other than that, I do have more peace of mind having Link Interactive and I like being able to use the Alarm.com app so I know when the system is disarmed or armed. It's also been extremely pleasant every time I call them.

Link Interactive has been good so far. But I still don’t have the device set up because when I called in, it’s been off-hours and the instructions weren’t all that helpful. Still, I’d recommend it to a friend.

I did some research and compared several companies and I really liked Link Interactive's low monthly payment which included taxes. They gave the most for the money. I'm able to do everything with my phone. With other companies, that was in the range of $45 a month, while it was only $30 with Link Interactive. That was a huge benefit. However, some things were a little bit difficult to set up. I'm still having an issue with the motion detector sensor. It's not staying on so I had to do it myself and tape it to the wall. I haven't had a chance to call them to resolve that issue. Other than that, we had a false alarm one day and Link Interactive called right away. Also, they are great and easy to work with. Every time I called, everybody answered all the questions I had. I've had their system installed for a few months now and I feel so much better.

Link became my home security provider of choice because of their price and it's DIY. Installing their system went pretty well. I had a couple of issues because of the wiring but they walked me through. It was an old system but it worked out okay. They hooked me up with a couple of wireless centers for the hardwired zones that I couldn’t bring over. They were pretty knowledgeable and easily accessible. Plus their system is straightforward and easy to navigate.

I was burglarized and went on a search for a security system. I was looking at ADT, but someone suggested the DIY system. I checked with Costco, and lo and behold, Link Interactive was on their website. I'm now going on my second month with Link. I went with them for two reasons. First, their system was monitored at two locations, so I didn't have to monitor it. Second, I had contact with human beings that could answer my questions and help me through this painful experience. Especially when I started the exploration, the persons on the other end of the phone were so kind and understanding of what I didn't understand. Even if I had asked the same question four different ways to understand what they were saying, they were as patient as they could be with me.

I've had Link for 3 months now and installing the system was easy. It's been a good system and I've had more peace of mind ever since.

I've been with Link Interactive for about two months. Price was the reason I went with them. It was easy installing my system. Customer service has been pleasant.

Installing the Link Interactive device was easy, though I had a problem with the plungers. I couldn't get it to connect. But they took care of it and sent me some new ones right out. When I called them a few times, they were all nice to me. Everything looks good and in order. The only thing I didn't like was when I first started calling, it took a long time for anybody to get to the phone. I had to wait a while. But once I got a hold of them, they took care of everything right away. We had ADT before. We were with them for a long time and we wanted to switch to the mobile. It wasn’t a land-based phone line which I could do with them but they never contacted us the whole time. For six years, they never asked how everything was while Link Interactive has done a good job checking up. Also the price is good, though, I'm paying a little bit more because we've had it for a long time. Now, instead of the landline, we're on mobile and we like it.

I've been with Link Interactive for a couple of months now and my experience in installing their system was fine. I have had good interactions with their people, too. I'd recommend Link Interactive.

We had ADT for years and they bait and switched me. I was making my best effort with ADT to give me an upgrade and they were saying I got to pay double, and it sounded like a mistake. I had a talk with the supervisor, who was apologetic, and they hooked me up with a really nice system but it still didn’t cover everything I needed. I still shopped around and signed up with Protect America and they also bait and switched me twice and they couldn’t get it together. Within my first week, I already had a false alarm. Every time I called to try to get things straightened out, they didn’t know who I was, and I even gave them my passcode. So I told them that I can't get through all this and they told me that they have this clause wherein they were going to charge me for restocking. I couldn't tolerate their incompetence at all and told them that I'll get every cent back from them.

I typically buy most items from Costco and they usually provide a good service. I was considering ADT and a few other systems and then thought Link Interactive seemed to be a different system. I've had it for a month. It was mostly easy installing it except for the one module that continued to give me a problem. We finally moved from that particular model to a different one. I spent a lot when I was on the phone with the Link technical support team to resolve that issue. So far, it’s working good. Sometimes, though, I get some conflicting information from their technical support team about some of the products of some services. I talked to different people and they gave different answers to the same questions. That’s something they need to improve on.

I did some online research and Link Interactive looked like the best option when I looked at the reviews. I've been with them for two months and it's easy getting a hold of the Link Interactive team. With the new security system, I have a little bit more peace of mind.

Link Interactive provided a cheaper monthly service compared to other security companies, and they also have good reviews on Yelp, so I got them for my business, and we've been with them for about a month now. Installing the system was straightforward. I called them regarding one of the motion sensors which wasn’t working properly, and they walked me through it well, so we got that problem fixed. Although, I already have a sensor that’s already running out of battery. Other than that, it feels a little safer with Link. I have something to make sure that the place is always watched.

The Link Interactive system was quite easy to set up. The whole set up options that were there from a software point was easier to go through and pick the different chimes for different doors. The alarm is relatively loud. It’s what I want and I keep it like that. Overall, the idea of being able to control things from my phone and to have a key fob to control everything when I leave the house is great and I like that a lot. I have also the ability in the future to make the home control thing and that was another main reason I got attracted to it.

A family member has Link Interactive and I've been a user for two months now. It was very simple to install the system and their reps have been wonderful.

We have Link's security system for less than two months and it feels better to have an alarm system. When I had questions, their people have been helpful. On the other hand, changing the contacts for each door is a little bit difficult and frustrating. I kept having to fiddle with it.

I did a whole bunch of research to replace my existing overpriced ADT systems and I came across Link Interactive through the Costco website. I looked at a list of the other features that Link has in terms of leak detection and listening to the alarm systems. Their pricing was also a big factor for me. Most of the installation was easy. The UI was generally good, though it could use a little more improvements in terms of making a user-friendly setup initially. It didn’t help that one of the sensors I received didn’t work. But customer service was good. We tried a few things and then they said "send it back and we’ll send you another one."

I have Link Interactive as our home security provider for three or four months now. Their team was very friendly, professional and able to answer my questions. I contacted them when I added pieces in their system. Now I feel safer and have less worries.

I have been less worried and had more peace of mind since I installed the Link Interactive system. Their team is very customer-focused and easy to work with. I’ve always been very impressed with everyone that I spoke with and if they didn’t have an answer, they get back to you quickly.

Link Interactive's security system has been easy to install. Their customer service people are very responsive and good in figuring out some things for me.

The sales person from Link Interactive used guerilla marketing tactics and didn't try to hustle me into the system. I didn't think there was a gimmick or scam and they didn't promise me anything that wasn't sure. During installation, some of the equipment didn't come with pieces that actually fit together. The attachments to the motion sensor did not fit the motion sensor so I had to use makeshift adjustments to it. I threw some glue on there and stuck it to the wall. In any case, I've been happy with the service.

The Link Interactive system is straightforward and doing everything it’s supposed to be doing. Installation was easy given that I am a ‘do-it-yourself’ type of person. The reps are knowledgeable, helpful, and very responsive. I’m using the system so that I can respond to things quicker and I’m now more aware and informed.

We've used Link Interactive for a couple of months now. The security device was easy to install and they have a good customer service team. Since having Link, I have lesser worries and I'm saving on the gas bill.

We've had Link Interactive for a month. The installation of their security system was very easy. Their customer service people are professional and able to answer questions, but some have more experience and knowledge than some of the newer people who struggled a little bit with some of our questions. Since we got Link, we feel safer and have lesser worries.

I'd recommend Link Interactive. I like the fact that I could use existing equipment that was already in the house and it was $10 less a month than the company we had before. Installing the system was very easy. I called them twice to set things up. We walked everything through and it went very well.

I have Link Interactive now for about a month and they have a good system. I had a couple of issues with some items during the installation but they helped me out. Their team was informative and able to answer my questions. I have peace of mind and being able to track the system down with my cellphone is also a good plus.

I have Link Interactive for two months now. It's easy to use and cost-effective. I’ve called customer service quite a few times and they are very helpful. I feel a lot safer now that there’s an alarm system in place.

I was interested in the technology of security services which many providers sell, but what differentiated Link Interactive from other companies is the offer it has with Costco. I was able to get a lot of different options at a discounted rate and also a discounted monthly service plan because of my Costco membership. Installation was easy for me because that's in my domain in terms of the type of stuff I do. For some people, it might be more challenging but Link Interactive sends the system set up and I've added more components to it. It's been more convenient having their system especially with adding the thermostat. The automation is also nice. So far, I haven't had any issues with the hardware or software - it's not glitchy - which is much better than what I had before.

Outstanding customer support. Walked me through setting up the system and made the whole process easy to understand.

I opted for Link Interactive for the price. I've been with them for a month now and so far I’ve been very satisfied. Installing the system can be a little bit challenging for someone who might not know what they're doing but it was easy for me -- you can do it yourself. They also have a very helpful team at Link Interactive.

Link Interactive is reasonable and the installation was a piece of cake. They do a fine job and I have recommended it to a friend.

I was sold to Link Interactive because of the reviews and the fact that I can install it myself. Only had to call and make sure it was on and working. Installation was very easy and customer service was good.

We just put in Link Interactive in our house a month ago. We thought it was the system that fitted our needs, but we had a difficult time installing the system. My son-in-law is pretty talented in that kind of stuff but he still had trouble. We got a metal roof on the building that we put it so we had trouble in getting a signal. We almost quit trying to find one. We finally put the antenna right by a window and finally got a signal. We called them several times during installation and they were helpful. They've answered all our questions. My main concern though is if there is a break-in that we’re notified in a timely fashion. I’m more worried about a follow-up if there’s a problem.

I have been with Link Interactive for about 6 months, and so far I find their services to be great. Installation of the device is easy if you are mechanically inclined or like to do stuff by yourself, but it could be difficult for a normal person. I had to call the team to get the system installed and activated and they were good. They went through things I needed to know, and everything fit correctly and went really smooth, even though we were on the phone for hours.

I purchased Link Interactive through Costco. It gave me a bit of security because there was a brick and mortar store that I could go to. The system also has a lot of features that I liked, and the reviews were good. It was extremely easy to install and to check. I thoroughly enjoyed the process. I could use the system through my cellphone, but I am having a bit of conflicting information that comes through my app versus my main box. My main box says that all of my contacts are closed, yet the app still claims that one of them is open. It's a strange process. With that, I'm not really able to use the app because it won't let me set it without bypassing that particular contact. It's a great app, but it doesn't necessarily work fantastic.

Link Interactive's relationship with Costco gives them credibility if you don’t know who they are. I've been with Link Interactive for 3 months and they've been excellent like their technical support who dealt with the set up. They walked me through everything. Also, their product is very good and easy to install.

I had AT&T Direct and it was awful so I canceled it straight away and started looking around out on the web for the best. I went to Costco and they had a link to Link Interactive. I researched all the pros and cons, and there was nothing but good about them. I called Link and spoke to the people there and their attitude was absolutely wonderful. Their customer service was very good. But I had to wait for three months for AT&T to refund me all the money. Once I got my money back, I reinvested it into Link. The equipment is good. The downside however was installing the system. There was not enough information to self-install. The process needs to be documented better but I shuffled through it and got it done. Other than that, I'm happy to tell everybody how wonderful the system is and how it works.

Link Interactive's online support is extremely prompt and very helpful. Installing their system was very easy and I would definitely recommend them.

I was looking for alternatives to ADT or other expensive services. I was getting some quotes and found Link Interactive online. I contacted them, and Jose referred me to Costco at that point and gave me more information, kind of walked me through it. Installing the system was easy, I did my research before, so I knew what to expect. I talked to the people at Link only by email and they've been super helpful. A part of the reason I got it was for the mobile controls, the streaming video and connection with my phone, and hooking up different things, like the thermostat. So far I'm definitely happy that I went with them, it had more features than I expected.

Installing the Link device was easy and straightforward. Customer service is very good. My overall experience has been positive and I'm pleased with them for now. I would definitely recommend them.

Link Interactive has been my security service provider for a couple of months now. I chose them due to the reviews online - combination of quality and price. But I had a horrible experience when I installed the system. The panel didn't work. I spent many hours trying to get it going. They gave me a free month but I spent a lot of hours. I eventually got a new panel and a new motion detector. It's been working since we had put in the new ones.

I've been using Link Interactive for eight weeks already and so far, they've been really good so far and I've already recommended them to my neighbor. It had pretty good instructions so I installed it myself. However, I discovered that once I had everything up and running the coverage was lacking in one certain area so I needed an extra part. I'm poky getting into the house and since having it, I have to be quick to disarm when I open the garage door and it's armed. If I'm not close to a command center, I tend to take a while to disarm it.

The gentleman from Link Interactive was fantastic. He walked me through the whole installation over the phone, and gave suggestions on how to make things work and certain issues go away as well as different options in terms of different types of parts that I should use to make the security work. He did a great job and I ended up expanding the system a few different times.

I have been with Link Interactive for three years, and I think their price and service were both very good. Installation of the system was fairly easy and the customer service reps have been generally good. One issue I had with them was my credit card had expired and they contacted me through traditional mail instead of having someone actually call or reach out to me in a more effective way and let me know that they didn’t have the right credit card number. As a result, my account lapsed and I had all kinds of problems. We could have gotten through with that much quicker and easier if they have called me since they obviously have my phone number.

Link Interactive's price seemed very good compared to competitors, and I liked that I could install their system, myself. It was very easy and straightforward. I didn't have any issues. However, I wasn't aware that the motion sensor had to be screwed into the wall. I called customer service and they said that I could use some double-sided tape with those. That was the only issue I came across, but Link Interactive assisted me with it. I feel more confident and safe in my home now, knowing that it's secured by a system.

Link Interactive is wireless so I went with them. Installation was easy and I have a couple of z-waves. I’m still having problems though because I’m too lazy to dig the directions out and figure out how to put the light bulbs. I’m going to activate it again. I have been using them for a couple of months now and so far, I got fewer worries. It’s a good system and I’d definitely recommend it to a friend.

I have a good experience with Link Interactive. I buy my own equipment, install it and then pay the monthly payment. The installation of my security system was very easy and the customer service and sales reps were okay.

Cellular and SimpliSafe didn't have good smoke and water detectors so I used Link and renewed the contract with them. Since having their system, it's nice to go on vacation and not have to worry about the house. Plus, I’ve had several times working with their team and they’ve all been very well-handled, Debby is the best. I've always been happy with the service.

I purchased a new system to hook into the sensors already installed in my house and Joseph ** provided terrific support in getting it set up. After I called and he described several options to help me get set up, I decided to do it on my own with just his emailed directions. He was prompt and courteous and able to respond to my several follow-up emails very quickly. I would not have been able to do it without him and it makes me very optimistic for my future with Link Interactive.

Link Interactive' system was easy to install and straightforward. There were videos to watch and instructions to follow. Our dog has set the alarm off and I did not receive any call from them which I thought was bizarre. It turned out that the reason was because we were in the trial period. You think they would call their own trial period if your alarm was going off. Also, their equipment supposedly supported Z-Wave but not really.

At first, I was intimidated with the Link Interactive system. That was the only reason why I was going to go with another company. Then, the person from Link that I spoke to over the phone said I can check their website and see videos on how simple it is to install the device. I also did a few YouTube searches on how to do certain things. When I received the box, there wasn't anything that was extremely difficult to do.

I like the customization that I could do with Link Interactive and the system's openness for future home automation. There are a lot of options to add sensors. And it didn't seem like a closed system so as technology evolves, the platform they have can grow with it. Installing it was a breeze and when I had a hiccup, tech support was able to walk me through it in a matter of 15 minutes. And when I had a hardware failure - one of the sensors was bad, they sent me out a new one and they helped me reprogram everything virtually. I was really impressed.

I got Link because of their price. Although installing the device for a couple of hours or so was a little time-consuming, it was relatively easy and fairly simple. Their reps were also nice and helpful. I had no problems with them.

I did some online research between a list of various security companies and Link Interactive was the one that worked best with the hardware that I wanted so I went with them. I purchased the majority of the hardware I used like sensors through various third-party resources like Amazon. And then I got the basic Costco package that Link Interactive works with to get the panel and a few of the other sensors. The install process was straightforward. I work in IT in home automation so a wireless home security system was no problem to install. I've spoken with the representatives on the phone, not including the sales team, maybe twice and it was always polite, straightforward, and they took care of what I needed. The sales call was great too. I have and would recommend it.

Link Interactive's monthly pricing was very respectable compared to some of the other places that have quoted me. I'm technically savvy and already do stuff like home security cameras, so installation was extremely easy for me. I did have trouble getting in touch with my old salesman that sold me all of the products but their reps have been very kind. For the most part, it was a very good experience. The one thing that did happen is I used to get three months free whenever I referred somebody, and I was giving a lot of referrals then. Then they switched it to a month and I haven't been doing as much when they switched it to a month free. Also, I did feel like when I re-signed the new contract, I should've gotten a little bit more than $200 free, considering I was signing another three-year contract. However, I haven't had any trouble with the system.

I wanted an updated system for the new internet and phone so I got Link Interactive. The system they are selling features internet updated technology and installation is the do-it-yourself option and that was easy and nice for me. They sent me instructions. I read a bit online, saw some YouTube explanation and it was fine. Although it's not for everyone, but if the person is a guy that does do-it-yourself thing, he can do that. It's not too complicated.

I was looking for a security system, and Link Interactive came up on a review and a lot of people like them. The installation was very easy. Everything was pre-programmed. All I had to do was mount the control panel and mount the sensors, and that was done. My cameras weren't as straightforward that you have to have control WiFi, and the instructions weren't as clear as I would like and I was confused so I called a customer service agent and they helped me set up my cameras right away; they were very happy to help me. They spoke English as the first language. They answered the phone, it's not an automated system where you have to push 1 and 2 and 5 and 8 so I liked that a lot and the system seems to be working very well. My wife is a lot happier since the installation of the system and I highly recommend them.

I've been using Link Interactive for about six months now. I have two security systems. One was a very easy installation. The other had a bridge, so I called the support, and was walked through it. It was very easy setting it up. It's on a cabin that we own, so the fire aspect of it is good, and I have peace of mind. It was a good experience, and I would recommend them.

We've had Link Interactive for a few months now. My husband did the installation, which was an easy process. Overall, we would recommend them.

It was fairly easy and straightforward installing Link Interactive's motion sensors and the two-Gig control panel. It's been a month since I started using Link. Now, I have peace of mind and I would recommend it.

We'd done quite a bit of research before we went with Link Interactive and they have really good reviews. It has been very easy to use and we've been really happy with them.

Link was lower priced and had a slightly different equipment compared to Frontpoint, which I've used before. Also, Link is two-Gig based and was easy to install. The only tricky part was installing the control panel. The antenna had to be mounted on the wall, and that was a bit of an experience. I was used to Frontpoint where I mount the system to the walls. But with Link, it was a little different 'cause I mounted the frame, and then I had to drill separate holes in the wall to get the antenna in. It was documented well how to do it but I was not told about it before I bought the unit. So, if I ever move the system out, I'm gonna have to put a big patch on the wall. But that's not a huge concern. Their people were helpful, friendly and quick in activating the system. I got the impression that they've done enough activation to know what I was calling for. They also tested out the system and made sure it worked. It just took five minutes for the activation and testing.

Link had better prices when it came to all the equipment and they have a lower monthly fee than some of the competitors I looked at. Installing the security system took a bit amount of time, but it wasn't too bad. I was able to talk to their representatives multiple times and they were all pretty good.

I found Link Interactive on the Costco website and went with them for the price. My husband installed it and didn't have any problems. It took a while but everything went well. The system's sensitive and their guys are really good about calling us.

Link Interactive is web-enabled, had home automation and was DIY - I could construct what I wanted - so I went with them. Before I bought the system, I corresponded by email with one of their reps and even at 2 am, he responded. He certainly didn't need to do that but he happened to be online. I have also talked with a rep yesterday to return some stuff and get some other stuff in exchange.

The Ink Interactive alarm system has been installed and seems to be very good but we haven’t had much experience yet with it because we’re still not in the house. Our contractor is the one who is dealing with it right now and he turns it off during the day and turns it on when he leaves at night. I do know they’re very responsive as I’ve gotten calls about doors being opened and that’s because there’s work going on. It’s good to know that they know that. It was our son who recommended Link to us because he and his wife are in development and they have used the system. He thinks it’s terrific and he installed it himself for us.

We found Link Interactive at Costco. The necessary items were sent and it was easy to put in. Their service people were very good, too.

Installing our Link Interactive system was very easy. It was straightforward and I was able to do it immediately. I talked to their guys and everything was a breeze -- from selecting the equipment, to troubleshooting or installation, and even when we had to make some changes to the order.

We’d been with ADT for several years and got fed up with the customer service. It takes a lot to take away my loyalty, but when we're no longer appreciated, then we had to look elsewhere. I spoke to my daughter about it and she happened to discuss Link Interactive with me. I was kind of leery at first because I hadn’t heard of the company, but when she mentioned Costco, that name stands alone. So I did my due diligence and contacted them. I spoke with a gentleman named Mitch, and if it wasn’t for Mitch, I don’t know that I would have made the switch, but he was exceptional in his belief system behind the company and what their mission statement was.

Link Interactive is an easy DIY and it comes through Costco so I prefer that than other people. My house builder pre-installed the 2-gig system, which was what Link was using, so it was easy when the security device was installed in my house. Once I got the packages, I called in and they walked me through how to do it. I only have to get the windows sensors and install it. Their reps were always helpful and had my questions answered.

We liked that we could install Link Interactive ourselves and we had the ability to work with it online. They also have a very good customer service. I was really pleased that we were notified immediately when we had an incident where the alarm was triggered and we weren’t home. We happened to be nearby and by the time we got home, the police were already there. That made me feel really good and confident in their services. I’d recommend them.

We have Link Interactive as home security for over a year now. It's cost-effective and they have great customer service. They are easy to get a hold of and to communicate by e-mail or phone call. We have a camera in our system that I can check on and I get emails when the alarm is set and when it's turned off. It's kind of cool to be able to keep an eye on what's going on. We're pretty happy that we've reached them. It's a great alternative to the traditional alarm system.

I searched the web for alternatives to my current provider, and saw Link Interactive. I chose them because they did more self-support than my other provider. I've got new notifications for bugs in the system on my end and things to look at, and their team has been super positive and helpful. Overall, my experience with them was painless.

One of the sensors was dysfunctional from day one and I had to make about four calls to Link Interactive before they resolved it.